questions

[sick shale]

What's this website? As I said the new beta isn't available to public

[sharp wolf]

How many times i need to contact they just closed the conversation

[west swift]

Game EXP

[long kettle]

Is matching players by K/D no longer available?

[boreal dragon]

@sick shale can you help em i am from India and i am waiting for Indian version of pubg mobile but someone is using my account with linking his Facebook account i try to unlink but he it tack 7 days so he login before 7 days and i also try to tack help from in game support but because i am from India thay wont help what should i do

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at <https://www.pubg.com/en-us/category/announcements-en-us >

[boreal dragon]

I dont wnat any information i just want to unlinj Facebook what should i do

[sick shale]

@boreal dragon Only customer service can help with account related issues

[long kettle]

Okay hello im asking a simple question how about answer this instead of repetitive questions about india

[boreal dragon]

Bro so it min you want to loss my account

[long kettle]

I swear this server is useless 🥱

[boreal dragon]

Ikr

[sharp wolf]

Hey reply mee

[boreal dragon]

Waht is the benefit off this server if all my problame that only solve from ing support

[heavy vortex]

You are from India which has banned the game.. what do u expect for yourself @boreal dragon

[boreal dragon]

Bro so as of that i am not bracking any rule and wating for official app

[night cloak]

I lost 41 point cause of one of team kill me??????

[boreal dragon]

My friend told me that someone is playing my id used buy someone so

[heavy vortex]

your answer is in game Customer service. @boreal dragon

[clear spindle]

This aint a place for spamming emojis, @unkempt shuttle.

[night cloak]

Hayyyyyyy

I want slove my problem i lost 41 point because one of team member kill me

[clear spindle]

That doesn't seems like a problem. If they are from your team you can report them.

[boreal dragon]

Thay wont help

[boreal dragon]

You can report him

[clear spindle]

We staffs cannot help you with account related issues. Only in game customer service could do that.

[night cloak]

I want 41 point comeback in my total point

[boreal dragon]

Yiu can talk to camunity staf right

[clear spindle]

Account related issues are handled with the in game CS.

[night cloak]

Give me mobile phone number to call with customer service

[clear spindle]

@night cloak Play more matches and earn points, once you lost those you won't get that.

[clear spindle]

There's no mobile number Sir.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

The customer service inside the game us robot cannot help me

[clear spindle]

once you lost those points you won't get that back.

[distant pagoda]

I have got my global account banned for no reason.Kindly unban my pubgm account 5289252941 plzzz

[polar marsh]

@distant pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clear spindle Sir My Pubg Mobile I'd was banned without using cheating. Because as Pubg Mobile banned in India I use VPN to play it and at morning I saw that it was banned.
And sir I use to spend a lot of uc to max out Royal pass every season and also main thing is that "I spent above 80,000 Indian rupees to max M416GLACIER"
CHaracter I'd:-5612662463

[cerulean linden]

Hey , anybody is here ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cerulean linden. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean linden]

I have problem with my account i cant login via iCloud, please help..

Theres a screenshot of itzz

[clear spindle]

Is that on Global version of the game ??

[cerulean linden]

Its korean version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cerulean linden.

[green belfry]

Why can't I get that beta testing code

[clear spindle]

You can check your in game event section for the code. Not everyone will have that.

[green belfry]

I can't find that event.... But I got selected for beta version @clear spindle

[clear spindle]

You may wait for it to roll out then, @green belfry.

[green belfry]

Tq

[clear spindle]

They needs to verify with mobile number.

[copper onyx]

Where should i inform about glitches

[storm flume]

Hello, @copper onyx!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

You should check his role and he got answers for that issue.

[copper onyx]

Where should I report hackers

[storm flume]

Hello, @copper onyx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

@copper onyx you need to go through #faq.

[night cloak]

can i get pubgm 1.2 update patch notes?

[vagrant forum]

Official patch notes for the next update will be available when the next update releases.

[clear spindle]

He's already answered for that. You can redirect him to #faq 2.12

[strong pilot]

Can i changed my region faster than 60 days, through something?

[clear spindle]

Nope, @strong pilot.

[night cloak]

ok ,thankyou very much👍

[strong pilot]

[night cloak]

when is the pubg 1.2 update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[south wedge]

@night cloak I believe the @18th

I think it’s update 0.20.0

[night cloak]

yah thankyou ,but its version 1.2

[somber dawn]

i have switched my server to south American by mistake kindly help me out

[midnight tendon]

Is there any glitch going on with bugghy? I ran over 3 people in a single match noone gets killed

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @somber dawn.

Hello, @midnight tendon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[somber dawn]

iam an user from india so i cant contact customer service the conversation is ending without asking information

[sick shale]

There's nothing to do

[peak wharf]

What does error code restricted area means ?

[clear spindle]

The game is not available in your region.

[dusky jewel]

Excuse me, I'd like to ask about the normal time taken to solve a bug that was submitted.
I am unable to play because of it.

[clear spindle]

Maybe a week or two.

Depends on the number of reports that players report.

[crystal fable]

haw i can report

[echo timber]

hi

[modest plume]

Hi if any of the PUBG MOBILE TEAM can help me out change my server back to Europe I would love it. I wanted to join a room in North America server and I thought I could change the server and the set it back to Europe. But when I switched to North America I could not go back to Europe. Also I must add that it didn't give me a warning and I know about the server lock option I just didn't think it works in custom games too.

[clear spindle]

@crystal fable report what ??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @echo timber. Remember to read through #faq before asking questions in the support channels.

[crystal fable]

players @clear spindle

[peak wharf]

@clear spindle few hours ago it was available

[clear spindle]

@modest plume report that in #old with user ID.

[echo timber]

Hacked my Twitter and Facebook account and my email is the only one I can access

[clear spindle]

@crystal fable could you be more specific ??

[peak wharf]

And with mobile data it is also available and with wifi it is not available

[modest plume]

@clear spindle thank you

[clear spindle]

@echo timber contact Twitter and Facebook and also the in game customer service.

@peak wharf Country ??

[crystal fable]

i need sit to report player cheater @clear spindle

[peak wharf]

@clear spindle india

[storm flume]

Hello, @crystal fable!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[crystal fable]

thanks

[clear spindle]

@peak wharf I hope you're aware that the game is banned in there.

[dusky jewel]

If more players have the same problem, it will be solved faster then ?

[echo timber]

I called support and they didn't respond

[clear spindle]

Yes. As I said wait for a week or two if it isn't fixed report that again.

[peak wharf]

@clear spindle but korean and global versions are still working

[clear spindle]

@echo timber wait for them to reply.

[peak wharf]

And all of my friends game is working except mine

[clear spindle]

Nothing I can do about.

[dapper pine]

Hello . I’ve been banned for 24hours for no reason. Please help

[polar marsh]

@dapper pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[peak wharf]

Why is working only on mobile data and not on wifi ?

[echo timber]

The hacker threatens me to delete the account if I don't give it the money !!

[clear spindle]

I cannot help you with that issue.

[peak wharf]

Ok
Thanks for ur time

[clear spindle]

Unfortunately we Discord staff's cannot help you with account related issues. Contact those platforms again.

[clear spindle]

You're welcome.

[echo timber]

What do I do? Are you silent?

[clear spindle]

I'm not silent.

Refer #faq 2.8

[echo timber]

My account is at risk and I have a lot of proof

[clear spindle]

Unfortunately we Discord staff's cannot help you with account related issues. Contact those platforms again.

[topaz thistle]

How I m banned pubg cheater from discord 🤔

[echo timber]

I hope that you will deal with me and solve my problem quickly

Who do I contact ??

[clear spindle]

Contact Facebook, Twitter and in game customer service.

[echo timber]

They did not respond

[clear spindle]

Only they could help you.

[echo timber]

Can you unlink from Twitter?

My only hope and I have proof

[clear spindle]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

Stop repeating with the same issue.

[echo timber]

ok

[olive relic]

How to restoreee an account that was haccked by a hackker?

[storm willow]

@olive relic contact ingame customer support

[molten pewter]

Hello guys who phone is have 90fps or is best for play pubgm huawei or MI ?

[clear spindle]

#pubg-mobile will be a place for that.

[south wedge]

Nahhh buh frfr I got a question

Oh wait wrong one, sorry

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[sick shale]

What?

[topaz thistle]

I want to banned cheater in pubg game, please help!

[storm flume]

Hello, @topaz thistle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[olive relic]

Where I can see the oldest payment receipt?

[onyx dagger]

You may check out from Purchase history of Appstore if it is iOS, @olive relic.

[olive relic]

There is no purchase history

[summer pond]

Hi any mod is available who can guide me to unlink my 3rd email from the game ?

[minor remnant]

My account was banned because I was in a match in the metro mode, and suddenly I became a player character moving at an unnatural speed and sometimes stopped moving, and then I ran into a player and killed him with difficulty because of this. Klitch and we ban my account I did not violate the rules of the game and my data is clean There is a technical error in the mode of the metro by you Why is it not guilty? Please review my account and data, and I ask you to lift the ban

[polar marsh]

@minor remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nimble wing]

When i was banned i didn't break the rules and i didn't do anything to cheat your techs are stupid the game is randomly banned it also has technical errors it hurts the players and causes bans and vandalism on other players i'm going to sue you for injustice psychological damage and fraud if i hadn't been reviewed made sure i was wrong and the ban was lifted

[polar marsh]

@nimble wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wooden hemlock]

I had a problem that I can’t open mic in game, btw I’m just download back

[clear spindle]

@summer pond contact the in game customer service.

Any issues ??

[clear spindle]

Give the permission to use mic.

[topaz thistle]

Thanks #pubgm_support I m report a cheater

[wooden hemlock]

Ummm where

[clear spindle]

From app settings.

[violet spruce]

Check App Setting App PermissionS

[topaz thistle]

!rank

[storm flume]

The !rank command is disabled in this channel, @topaz thistle. Please execute the command in #481204134859505684 instead.

[clear spindle]

They already got an answer.

[rugged copper]

HELLO PUBG MOBILE
My account has been banned by mistake without any reason for 10 years!
I very well custom the rules upon which PUBG Company is based to provide a clean playing environment and I have not violated any of the rules.
My account was banned on 03/12/2020 a few days after I reached the Conqueror with a rating of 98 on the server in Europe fpp perspective, with a killing rate of 2.63, this is not fair to leave the hackers who occupy the first on the servers with an irrational killing rate and a high headshot rate, and you prohibit accounts Not to blame,
I demand to reduce the ban period from 10 years to a month because I am a clean and honest player and I did not break the laws and I know very well that my account was blocked by mistake.
Thank you.
ID : 5383380431
Email : [e-mail]

[polar marsh]

@rugged copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@violet spruce you don't have reply for those messages. They already got an answer.

[violet spruce]

OK boss

[tired pulsar]

Hey Rock! @clear spindle do you know if metro stays after Jan 11th or would it start a new season and we lose all our stuff?

[night cloak]

How can I fix my lag?

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

[night cloak]

Ok...sry

Thx

[tender field]

@polar marsh verification code

[clear spindle]

It's a limit period event and few of the data's will be stored for the next version of it.

@tender field code for??

[wispy breach]

So i didn’t know my iphone got new vertion thats why u banded me for 10 years, please make my band for one weak or some days , be couse if i create new acc im gonna get bored and im gonna delete pubg mobile... please unband me thes my id 5148810587

[polar marsh]

@wispy breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hey look closer to the screenshot, it's a 1 week bán, not 10 year

[cold moon]

Help me to unlink appleid from my pubg account

[onyx dagger]

You may unlink it via the in-game settings, @cold moon.

It may take 7 Days to Unlink tho.

Also, you need to have Two Social Media accounts to be linked with your Game account.

[serene arch]

Hello. I hope that there will be help here on the discord to help and understand my situation. I will streamer broadcast live on Facebook. I have over 10,000 views and I have 80,000 followers. My account has been blocked because I do not know it by external parties. I spoke with PUBG Mobile more than once, and I was not helped by anything and I do not know. What I have to do, I spent a lot of money on my account and worked hard to develop it. I hope you helped me to decipher or reduce the delay of the band. I swear to God that I did not violate the rules in the game. There is something wrong and it caused my account to be banned. Can you help me ?! If you want to scan KDE with calculations or statistics, this ID is for you

[polar marsh]

@serene arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[little rapids]

I have a small problem , when start of the new season. I put the server in Europe and my rating i means rank in it. Of course, the server will not change until after 60 days .. But suddenly, yesterday the server changed to South America .. and my rank is being recorded on the South America server .. my id : 5266214182 - my user name in pupe : zyadll , i hope help me in that thanx

[vagrant forum]

@rocky magnet use #tournaments for those.

Please refrain from sending irrelevant messages in support channels, @latent vault.

@little rapids, you will have to wait for 60 days, there's no other way.

[thin geode]

I was playing with randoms in metro royale the 2 people said number 1 was cheating (can see people anywhere) idk where to report

[little rapids]

Why wait? I set the server in Europe from the beginning of the season and told me that I must wait sixty days .. The problem , I expect a technical I did not change anything but it is not a problem Thank you have nice day / night

[floral edge]

@onyx dagger @clear spindle @vagrant forum almost 4 days and pubg is still blocked in yemen, and after a while trying to reach ISP, they said it is not their fault it is pubg mobile blocking the whole country!! is it ture??

[lethal saddle]

When ever i plug in earphone, my ping increases to 900ms and flactuating all the time.
Any solution

[halcyon schooner]

Any Solution For Screen Keep Getting Frozen When Ever The Enemy Is Near Its Only Happening To Me In Pubgm Other Than This My Mobile Is Working Fine Fix This Issue Please.

[night cloak]

@lethal saddle Try to use a wired headphone.

[halcyon schooner]

Can You Guys Also Tell Me What Is This Cyber Week Event.

[night cloak]

@halcyon schooner It is usual for low-medium end phones. And can be seen sometimes in the higher end phones too. It is due to the server controlling so many moving objects at once—which requires a breakneck processing speed.

@vagrant tulip The one on that screenshot is different from the season 4 face. You should compare the faces before posting in this channel.

[signal finch]

Hi how can I reduce lag in the game

[halcyon schooner]

@night cloak Thanks For Answering My Cousin On iPhone 11 He Is Also Facing This Issue Hope It Get Fix Soon.

[lethal saddle]

@night cloak i am using wired headphones

[signal finch]

Hi how can I reduce lag in the game

[night cloak]

@vagrant tulip This face isn’t from the global version. Regional client.

[signal finch]

Hi how can I reduce lag in the gam

[night cloak]

@signal finch Upgrade your phone?

[signal finch]

Really?

[night cloak]

@lethal saddle Could you try using a different pair. Your current ear buds are causing some interferences.

@signal finch Yes.

[lethal saddle]

@night cloak yes i tried that as well. Without earphone it normal

[signal finch]

If I use gamebooster I'll get ban or no

[night cloak]

@lethal saddle Try to do multiple tests. Like a different phone but the same earbuds. Same phone and earbuds but different internet connection. These types of issues cannot be solved here on the chat. You gotta gib it some test - DIY.

[lethal saddle]

@night cloak ok I'll try. Thanks

[night cloak]

@signal finch Game boosters won’t reduce lags. And if a gamebooster try to modify game data, it will get you ban.

[signal finch]

Thanks

🥰

[night cloak]

[glacial bramble]

My game is lagging, what should i do?

How to do client repair?

[olive dove]

@glacial bramble Log out from your account, you will find a repair button on the top right [in the login screen].

[glacial bramble]

@olive dove ok thanks

[olive dove]

you are welcome. 🤭

[floral edge]

guys, in our case is it ok to use vpn???

[olive dove]

VPN usage is not recommended in any case, @floral edge .

[floral edge]

even when pubg blocked in my country

[topaz spire]

How can i get pubg partner title

[olive dove]

check this:
#questions message

[bitter sphinx]

Hi, I need help. I was living in Asia couple days back but moved to North America for higher studies. Because of the server restriction, I cannot change the server to NA for the next 40 days. So everytime I match, it matches me in Asia and the ping is so high that it messes up my gameplay. Can anyone help in resetting my server please

[tulip bane]

Hello

I accidently pressed the under18 in gameplay now i cannot play more than 3 hours

and it says i cannot change it back in one month

I need it done now i am pushing to conqueror and this happened to me

<@&481161015728406538>

Why does pubg makes everything so hard for its players?

[bitter sphinx]

<@&481161015728406538> , what about my issue... any solution?

[tulip bane]

Everything you have to wait for months.

There is a tiktok page that sells paid hacks how do i report it?

[onyx dagger]

Kindly do not mention the Moderator role for in-game enquiries, @bitter sphinx.

[bitter sphinx]

it is so bad!.... i have to match in Asia everytime, there should be someway. I don't care about my rating in Asia... but I cannot play with a high ping... can you please help by raising a ticket or something.

anyone... please.... it is just a server change... I am ready to pay for it even

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @tulip bane. Additionally you can report them via http://cheater-report.pubgm.cc/.

You may play on the selected server, @bitter sphinx.

[bitter sphinx]

sigh... the game tortures its users so much T.T

thank you for your help... T.T

[onyx dagger]

Feel free to share your Feedbacks in #old.

And you're welcome!

[olive dove]

@noble hinge you can share such content in #media .

[stark gorge]

I am banned from data exchange, can you help me?

[polar marsh]

@stark gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

No information regarding this title.

[signal finch]

If I use gfx tool I'll get ben or no

[storm flume]

Use of unauthorized third-party software or methods, @signal finch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[slender osprey]

My server got changed when i changed it from room card .Now I'm stuck on middle east server . I want to go back to asia server
Please help me

[onyx dagger]

You may change the server after 60 Days, @slender osprey.

[slender osprey]

I mistakely did
I want to go back to aisa server immediately
Help me :')

[onyx dagger]

You need to wait for the cooldown timer to reset in order to change your server back to Asia.

[stone widget]

I chose eu and then I played with someone in na and it changed 🤧

[onyx dagger]

Meanwhile, you may play on the selected server.

[slender osprey]

Can't. Wait 😭

[onyx dagger]

You may change the server after 60 Days, @stone widget.
Meanwhile, you may play on the selected server.

[stone widget]

yup Ik

[onyx dagger]

Sadly, that's the only way, @slender osprey.

[slender osprey]

Then i am sorry to say bye to pubg ༎ຶ‿༎ຶ

[onyx dagger]

[olive dove]

@slender osprey , @stone widget
you may state your detailed issue in #old , and make sure that your in-game ID is included.

[stone widget]

ohh thank u!!

[polar charm]

Hi so I’m trying to change my server back to North America and it’s not letting me ? I didn’t know this.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @polar charm.

[polar charm]

I did and they didn’t help to change it back.

[olive dove]

Please state the reason for this issue in #old , provide all the details including your In-game ID.

[heady parrot]

Why does this appear when I try to change the clan name?

[heady parrot]

@olive dove

Yes
But he must be desired

[pallid fog]

Please help global test server not showing

[olive dove]

Begging is against the server #735483472432594994 , please avoid such requests in the future.

[small mirage]

And who r u?
Sorry for asking

Just asking

[olive dove]

Only invited players can get access to the beta version.

@small mirage Check #735483472432594994 and you will get answers to all your questions.

[pallid fog]

I just arrived, I used to enter

[heady parrot]

@olive dove
Why does this appear when I try to change the clan name?

ما يبي يتغير اسم العشيرة

[storm flume]

Please do not use languages other than English, @heady parrot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

seems like you changed the clan name recently, you need to wait for a certain period before doing such action again.

[heady parrot]

Thank you

[surreal fractal]

any mod on?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @surreal fractal. Remember to read through #faq before asking questions in the support channels.

[full sparrow]

I need to change a server , I don't want always play on Europe with ping 250+ wtf wrong with this?
I am about to destroy my phone!!!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @full sparrow.

[full sparrow]

They re dumb , I can't contact them , it will take a lot of time

[mental minnow]

Hello , i need to fix My Server In Pubg ples help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mental minnow.

[mental minnow]

I don't understand

Vedio?

I need to vedio Toutrial

[olive dove]

you need to contact the in-game customer support regarding our issue, @mental minnow .

[proper mural]

Hi please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proper mural. Remember to read through #faq before asking questions in the support channels.

[blissful current]

Hey can someone help me fix the undercover mode on metro royale not working?

[west osprey]

My account has banned for one day... Can anybody tell me what usually be the reason of ban of such duration?

[polar marsh]

@west osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blissful sundial]

Hello

Anyone around

[unkempt lintel]

How its possible to the server being changed automatically

[blissful sundial]

I have the same problem bro it changed to North America

[unkempt lintel]

Same

Idk why I didn't do anything

HELLOOO

[short lichen]

Hello, How can I help you?

@unkempt lintel @blissful sundial I am sorry, but you have to wait till the countdown is over.

[unkempt lintel]

That's unfair it isn't my fault

[blissful sundial]

Bro I never changed the never ..I got an invit to another team they play on North America so ipalyed 2 game with them .....after than the server got stuck on north does wanna go back to Europe it should go back automatically

[short lichen]

I am sorry, but you’ll have to wait till the countdown is over.

[blissful sundial]

The games I played should be counted on my server which is Europe

What countdown bro i reached ace after along time and I need only 5 game to get the parachute

[unkempt lintel]

That's a bug u must work on it

[short lichen]

The days that you have to wait to change servers.

[blissful sundial]

It’s not my fault it’s a problem on the game I didn’t changed it on my own

[short lichen]

You may report it to #old

[unkempt lintel]

But why it got xhanged automatically

[zenith latch]

Hello
I need your assistance I was checking the rooms in the Middle East and my classic mode server was changed to Middle East I never got a notification that this would impact my choice in classic mode

[short lichen]

Sorry, but you’ll have to wait till the countdown is over.

[random python]

you can report it to #old but its not gonna change anything

[unkempt lintel]

Here we go everyone have the same problem

[blissful sundial]

U see man everyone is having the same problem

[random python]

dont worry, devs arent gonna do anything about it

[zenith latch]

I am gone wait for the countdown there should be a proper warning that this would impact my server choice

I think lots of people are having the same issue

As a customer service we need a resolution from your side

[unkempt lintel]

Fact

[short lichen]

The request to change server was only accepted until December 1st but its already passed that day. I’m sorry.

[zenith latch]

There must be a solution

[random python]

there is no solution lol

unless you can make devs do somethinf but thats #mission-impossible

I mean this feature with servers is incredibly stupid and everyone despises it, but I bet that since everyone despises it its gonna stay forever

[short lichen]

Guys please chat in #chat #pubg-mobile

[zenith latch]

I am not chatting a need a solution for my server issue

[short lichen]

I’ve already answered you.

[zenith latch]

This answer does not help me in anyway

Are you telling me that you will no do anything to resolve my issue

[vague garnet]

sup

[gilded needle]

How I block someone

[vague garnet]

block where ?

[short lichen]

Hello, how can I help you?

[gilded needle]

In pubg

[short lichen]

Please go to #discord channel for this.

[zenith latch]

Uselessss support

[vague garnet]

in pubg

[gilded needle]

How do I block somebody in PUBG

Hello?

[gilded needle]

Can’t I do it to someone I’m not friends with?

[short lichen]

Recent or World chat?

[gilded needle]

Okay cheers

[short lichen]

Block people in cheer park?

[gilded needle]

I just want to block someone I’ve recently played with and don’t have as a friend

If I go to recents and press on them it just says add as friend, profile and start a chat

[pearl briar]

add them then blacklist them from friend list

[fervent ice]

I changed my server by mistake now I want to change my server to asia some one help me

[short lichen]

Sorry, you’ll have to wait till the countdown is over.

[fervent ice]

@short lichen which countdown

Im new to this server

[short lichen]

The 60days

[fervent ice]

@short lichen any other alternative solution is there

[short lichen]

You may contact customer services but they only accepted requests that were before December 1st.

[fervent ice]

Today only I requested the customer service will I get the solution for this

[random python]

no, you have to wait 60 days

@fervent ice

[unkempt lintel]

😢

[gleaming dirge]

this is normal?

my eyes burn with that

[cosmic gazelle]

Anyone to help?

[short lichen]

It is the graphics.

[short lichen]

Hello, how can I help you?

[gleaming dirge]

I've tried all the graphics and it's still there

[short lichen]

What is your graphics settings on?

[cosmic gazelle]

This is a reputed website, is it safe to buy UC from it

[short lichen]

Please buy uc only in midas website or in game.

[grim tangle]

Please help me retrieve my account. A thief hacked my account and stole it. Please help me.

[short lichen]

Please contact customer services in game.

[dense dock]

whats the possible reasons that your acc has been banned for 1 day ?

[night cloak]

If my isp mails tencent as to why my ping was at 968ms and I died can I get my points back

[merry plume]

Please ban this hacker

He is cheating

[night cloak]

Why we don’t ban yuh mudda skunt

[forest robin]

about the refund of uc for the lucky squad event, since my accumulated reset back down to 0, do i wait to get uc, or did i misunderstand about the uc refund part, or do i have to physically wait until the event is over

or did i misunderstand the event in the first place and got memed by the game

nvm im just not reading the actual parameters of the event

[sullen aspen]

I watch this id to play in youtube ban this id if pubg mobile have any kind of anticheat ..

More id

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @sullen aspen:

:white_small_square: http://bit.ly/37Lgfbm

Please contact the customer service via the in-game settings for further assistance, @forest robin.

Hello, @sullen aspen @merry plume!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[obtuse charm]

Hello, I have changed my server from Europe to North America by mistake please there is any solution ?

[solemn ibex]

sometimes I hit the enemies like 10 shots and it doesnt deal damage to the enemy, after I died, I checked my damage and it says no damage given.... (library gun game btw)

[clear spindle]

You can change it after 60 days.

[clear spindle]

Should be your network which failed to register those bullets.

[clear spindle]

What do you mean??

[clear spindle]

Nope you cannot get those points back. It's an ISP issue.

[short lichen]

@clear spindle hey I need some help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @short lichen. Remember to read through #faq before asking questions in the support channels.

[short lichen]

@clear spindle how Can I add you on pubgm?

[clear spindle]

#pubg-mobile for these. Next off topic conversation from you in a support channel might give you a longer mute.

[ruby roost]

When the crew challenge come any one can tell my about this

[abstract saddle]

Hello

[clear spindle]

No ETA for it to release.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @abstract saddle. Remember to read through #faq before asking questions in the support channels.

[steep quail]

Using warp vpn in ipad leads to ban???

[clear spindle]

You can use WARP, make sure not to use the WARP+

[robust thistle]

plz fix this bug: Changing server in Rooms tab (without creating any room) causes Account's server/region to change

[night cloak]

Please report such issues in #old, @robust thistle.

[buoyant ember]

My account has been hacked by hacker and he linked my pubg account with his own google account when i started the unlink process the hacker log in with the google account and cancel the process

[night cloak]

Please contact in-game support, @buoyant ember. We do not/cannot handle account related issues.

[mint kraken]

Hey i want to change my server

I chose the wrong server by mistake

[clear spindle]

You can change those after the cooldown.

[obtuse charm]

There is no way that i can change the server now because im losing my ranking ..

[storm flume]

Please refer to this channel's pinned messages for further information, @obtuse charm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vague sierra]

Hello guys. I hope you have all been doing well in these times. I tried to join a custom room, but little did i know that the room was set on North America. Not i am stuck in North America for 59 days. I didn’t go to server change option whatsoever, it was just the room’s default location. This may be a bug, or at least when there is a 60 day penalty the game should warn you before, but can i have a way to change back te Europe without waiting for 59 days?

Thanks in advance!

[surreal nacelle]

when it changed?

[vague sierra]

Few hours ago buddy

[sonic stump]

Hi,

I have been on Asia server since the start of the season and have not change or intend to change server. But when I just log in to the game I realise my server was Europe and not Asia. I did not change it and I cant change it back now.

Please assist as I am pushing rank and I can't be playing on Europe server in Singapore.

[gusty acorn]

Why can't I collect reward

[surreal nacelle]

tap on the collect button many times

[night cloak]

You’ll need to wait patiently for the 60 day cool down to end before you can change your server again.

[sonic stump]

I did not change the server, so why should i wait

[sonic stump]

I did not change the server, so why should i wait

[night cloak]

Kindly provide the following details in #old, @vague sierra:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

Feel free to provide your feedback regarding this in #old, @sonic stump.

[gusty acorn]

Didn't work

[sick shale]

@gusty acorn Restart the game and try again

[upper wolf]

Empty in-game mail 😕

[sick shale]

There's another one, check it

[neon cosmos]

Hello sir my pubg character id is 5319429288 and i have not even using cheats and playing on 7.1 gameloop and it gives me ban please unban it is my main account

[polar marsh]

@neon cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viral crane]

IDK if pub can fix it but my biggest problem with the game is when I hit cancel for meds I hit CANCEL there's a reason I hit cancel man. If the cancel button is there actually make it so it works.

[storm flume]

Hello, @viral crane!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[lilac yew]

Hello can anyone tell me how to get test server INVITATION CODE

[sick shale]

@lilac yew From events section in-game

[vague sierra]

In-game ID: 516345062
Device: iPhone XS Max
Wi-Fi and Cellular both (alternated)
Country: Albania, Europe

Original message: “Hello guys. I hope you have all been doing well in these times. I tried to join a custom room, but little did i know that the room was set on North America. Not i am stuck in North America for 59 days. I didn’t go to server change option whatsoever, it was just the room’s default location. This may be a bug, or at least when there is a 60 day penalty the game should warn you before, but can i have a way to change back te Europe without waiting for 59 days?

Thanks in advance!”

[night cloak]

Wrong channel, @vague sierra. Please use #old.

[harsh basin]

Hey. Does anyone know if there would be ranked arena this season??

[mint kraken]

51009536752 .
iPhone 11.
Wifi.
Canada..
I want to switch to North American server.
Tks.

[lilac yew]

Can we use vpn ?

[sick shale]

No information

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @lilac yew.

[mint kraken]

51009536752 .
iPhone 11.
Wifi.
Canada..
I want to switch to North American server.
Tks.

[harsh basin]

Hey. Does anyone know if there would be ranked arena this season??

[violet silo]

why is domination and sniper censored on pubgm chat

in game

[sick shale]

@harsh basin Don't repeat questions please, I told you we don't have information about upcoming events. Keep an eye on #news

[sick shale]

You must wait for the cooldown time, no other way to change it

[mint kraken]

The problem i didnt change it .
I play a room with friend and it change alone

[sick shale]

Submit a report in #old and explain more please

[desert dagger]

How do i get the pubgm beta discord

Ive tried reporting bugs but it says reviewing for 3 days straight and i can't send another report

[boreal dragon]

@sick shale can i talk to your head

@lime juniper can you help ??

[sick shale]

You will need apply to join BETA server, it will be announced in #news when the recruitment applications are open

[upper wolf]

No it’s just an empty one

[sick shale]

@boreal dragon What's the problem? Don't mention community team members please

[sick shale]

Means there was nothing to collect

[proven bolt]

I want to unlink my Google Play account and link it with another

How to do it?

[sick shale]

Use the unlinking option from basic settings

[proven bolt]

It's not there

[sick shale]

Can you take a screenshot

[proven bolt]

Should there be 2 linked apps??
To unlink

[sick shale]

Yes

[proven bolt]

Ok
Then would try that way
Thanks

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @proven bolt.

[boreal dragon]

I sadi earlier i am from India and support pubgm global and dont play but someone is using my id to play in India my friend told me about it and check and there was Facebook account that is not main and i try to unlink but it toke 7day so he log in every 2nd day what should i do because i am from India so ing support cant help me

??

[desert dagger]

Great

[round spear]

Why can't I join?

[sick shale]

Restart the game

[magic talon]

This Is Not the channel to talk If You Wanna Then In General chat

[rustic sentinel]

How much uc will it takes?

[frozen schooner]

Any Mod Online?

[storm flume]

Please avoid going off-topic, @opal bough. You may have unrelated conversations in #chat.

We are unable to provide assistance if you do not ask a question or state a problem, @frozen schooner. Remember to read through #faq before asking questions in the support channels.

[sick shale]

It says 180 UC for a lucky draw, you can click on the question mark (?) on top for more details

[restive lintel]

i didnt get the jinxed II

[desert dagger]

Floating items in the matrix room thing
Beta version

[sick shale]

@restive lintel You have to open 14 crates more without getting a legendary item or above

@desert dagger Report it in #old please

[signal flower]

Hello sir

When will pubg mobile be released

Please reply asap pubg

India

[storm flume]

Please refer to this channel's pinned messages for further information, @signal flower:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[signal flower]

So give me pubg

India link

I am mortal

@storm flume

[desert dagger]

Lmaoaoa

[compact kettle]

Is it safe to do unliked one of my accounts ? Or not bc I wanna change the google play store account

[desert dagger]

@compact kettle if you have access to both of them i think you can

Login using Google and try unlinking

[weak hazel]

Can someone help me with the story mission

It's bugging I've been for 30min but it doesn't count

[night cloak]

1.2 released?

the beta

[storm flume]

Hello, @weak hazel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

@night cloak Yes but it's not available for public

[mellow hollow]

Hello GUys Can anyone tell me how to get the invite code for pubg mobile beta version

[sick shale]

From events section in-game

[worthy prawn]

If you want to get all rewards, you have to spend 2K uc

[vocal palm]

Is there anyone else facing server authentication issue when logging in with Apple ID?

[sick shale]

@vocal palm What's the game version?

[vocal palm]

@sick shale PUBG mobile KR 1.1.0.14555!

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vocal palm.

[clear spindle]

The server is not for public and right now they're not recruiting new testers.

[tight cedar]

Where i can put id for hacker

[storm flume]

Hello, @tight cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[feral osprey]

Where I can put hacker's I'd to ban him

[storm flume]

Hello, @feral osprey!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[wheat iris]

Hey i have an issue with my server where can i get support

[sick shale]

What's the issue

[normal kettle]

Hello, I have a problem. I want you to contact me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @normal kettle. Remember to read through #faq before asking questions in the support channels.

[normal kettle]

How can I get the title of PUBG Partner ?

[sick shale]

This title can no longer be acquired.

[normal kettle]

Why?

[sick shale]

Internal reasons.

[grave estuary]

I need to change the server

[normal kettle]

Unconvincing reason I want to contact support

[gusty acorn]

Worked thanks

[royal sedge]

I have mic and game sound glitch when I play in Asia server. But when I play in any other server it works. How to get this fixed for Asia server?

[wheat iris]

My server was switched by mistake when i let my nephew try out the game, ive been told that they allow 1 reset incase of any inconvenience since the new server im in is really unstable.

[sly locust]

i faced a problem accidentally changed the server, i need to go back to europe help

can they help me?

[spring zephyr]

You will need to wait for 60 days to change your server again.

[royal sedge]

Anyone on support to help?

[violet spruce]

Yup

[sly locust]

I am losing my rank and I should have bought a royal pass

my rank does not go up in Europe even when I play with friends

[spring zephyr]

@royal sedge You can try changing your DNS to 1.1.1.1 and secondary DNS to 1.0.0.1 and see if that works.

[royal sedge]

@spring zephyr can u please guide me where nd how to do it?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @royal sedge.

[sly locust]

[wheat iris]

I was told that they are able to do it before the 60days

[sly locust]

how to do it?

[wheat iris]

My friend got it yesterday

[sly locust]

bad game changes i'm in russia and play in europe accidentally changed to south america ping 260

[vagrant forum]

What do you mean by 'accidentally'?

[sly locust]

I changed without reading new introductions

before it was possible to change constantly

[nimble finch]

anyone know about this ?

[sly locust]

I spend money on this game and cannot play for what am I paying money?

[acoustic walrus]

if u accidentally changed ur server there's no way to change it u hav to wait lol

[sly locust]

it is sad

2 months to wait to continue playing? I have not violated anything, why am I now limited in the game? it's not fair

[violet spruce]

@sly locust it happened with everyone bruh

[acoustic walrus]

lmao u can play cod in the meantime

[vagrant forum]

Well then that would be your fault for being negligent. It was clearly mentioned that you won't be able to change it for 60 days.

[acoustic walrus]

loll yep. but some ppl thought they could switch in custom rooms when looking at available rooms cuz it doesn't bring u to the settings like when u switch in the modes selection menu.

u can also play rooms in diff servers without switching servers only if u get invited so that kind of tricks people

[sly locust]

it is not correct to restrict a player from playing for 2 months

[sly locust]

I play for rank in Europe

[acoustic walrus]

did u switch it

to diff server?

[sly locust]

the rank goes to the server to which I switched to the old one does not go

[acoustic walrus]

yeah

so u can play in noob server and get rank easy

[vagrant forum]

It was already announced in the patch notes that players won't be able to change their servers at will starting Season 16. Additionally, it was also mentioned that you will have to wait for a 60-day cooldown before being able to change it again on the server selection menu. If you decided to completely ignore it, then we cannot help you in any way, @sly locust.

[acoustic walrus]

people can actually get conqueror easier now if u hav partner in ur server (good ping) where u live in and then switch ur server to a server with less people ranking and get conqueror in that selected server needing less points

[sage topaz]

Okay so my account was hacked as i was away from gaming for just 2 days. Soon after the socials that were linked to PUBGMOBILE was also hacked. Is there a way i could recover as i have spent thousands on the game?

I have provided my account details to the customer service but still no response from any of them.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @sage topaz.

[proud shadow]

Hello

I'm pubg players

My account get hack on pubg

How I do

In 4hours ago mypubg account get hack

[sick shale]

Do you have access to your PUBG MOBILE account?

[proud shadow]

I forget

I have pharoah x suit level 4 onein my account

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @proud shadow.

[proud shadow]

2.8?

Who I do my account get hack?

This is my account

[sick shale]

Read the subpoint 2.8 in #faq channel please

[woeful charm]

Good morning, is there a way to change the email I have added to my account?

[proud shadow]

That my account

[sick shale]

No, it's still in beta and unlinking it isn't possible at this moment, you can contact customer service for further assistance

[glass panther]

please helI need help one of myfriend has spent more than 600 USD on Pubg KR to get the New crate M416 Glacier and he got nothing is there something wrong with his account I really need someone to explain for me how comes he spent that amount and nothing came for him please help pubg supportp

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @glass panther.

[proud shadow]

How can I do my account

I my sad that time

My acc was hack

[woeful charm]

What should I do if someone hacked my account and added an email?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @woeful charm.

[glass panther]

can someone help me finding pubg R discord i really need to talk to someone from there

[sick shale]

There's not a server for the Korean version

[proud shadow]

Look this my account on 4hours ago I have rp season16

How I get back my account???

[sick shale]

@proud shadow Stop repeating questions please, contact customer service

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @proud shadow.

[proud shadow]

5.3

[glass panther]

can someone help me to join pubg KR discord its really urgent matter

[sick shale]

@glass panther I told you, there's not a server for this version, contact their customer service

[quasi delta]

Please code

[glass panther]

thank you sir

[proud shadow]

How I do on my account?

[sick shale]

@quasi delta You can get the code from events section in-game

[quasi delta]

@sick shale How do I get it

[proud shadow]

@RebeL how I my account

[last tapir]

I want to talk to the game developers, or I'm going to go to the international courts.

[sick shale]

@last tapir What's the problem

[sick shale]

From** Events > Recommend > Test Server**

[glass panther]

hi guys

I want to get the X-Suit how can I get it 😦

I am ready to pay 300 USD for that

[last tapir]

There was an injustice to me in the game. They banned me twice and i didn't violate any of the reasons that are not against fair play. I want to know the real reason.

[polar marsh]

@last tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weak hazel]

Why i can't complete the story mission is it bugging?

[velvet cradle]

How to unlink hacker’s media social from our pubg account? My pubg account have been hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @velvet cradle.

[velvet cradle]

I have been tried but nothing happened

I already email to pubg policy but nothing happen

[storm flume]

Please do not use languages other than English, @desert venture. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sage topaz]

Okay i have checked the person hacked my pubg and unlinked my social media. How do i recover my account back?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sage topaz.

[karmic rampart]

I have a issue on unlinking my facebook account

[sick shale]

What's it

[karmic rampart]

It told wait 7 days and after 7 days when i saw it told failed to unlik

i did this twice

I want To Like my FB Account To My Main PUBG ID

[sick shale]

Did you login through Facebook?

[trim flame]

Pubg mobile India related date please 😞😞

[storm flume]

Please refer to this channel's pinned messages for further information, @trim flame:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[velvet cradle]

In-game ID : 5375311287
Device: iPhone 7 Plus
Wi-Fi and Cellular both (alternated)
Country: Malaysia

My account have been hacked by someone who change my flag from Malaysia to Indonesia and update my account to SRC version. I cant react my account because the hacker put their twitter on my pubg account to unlink my facebook account in my pubg mobile.

Please help me to let me get my pubg account back. I hope tencent can help me solve my problems

Best Regards
Ihsnznddn

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @velvet cradle.

[obtuse basalt]

I can't comment on the pubg mobile facebook page anymore 😦 Did I just get blocked?

[violet spruce]

@obtuse basalt maybe

[sage topaz]

Hi i managed to enter my pubg account but the person spend over 400 UC and 10000 Game coins. And also deleted all my friends and linked his accounts. I cant unlink it and i am afraid he will find out.

How do i unlink it immediately?

[obtuse basalt]

@violet spruce How come 😦 I didn't do anything lol . Except complaing about the cheaters..

[violet spruce]

You Can Report Cheaters Through Cheater Report Form

Ask Mod Tu Give You Link Of That Form

[obtuse basalt]

Nah I did

I did reported 4 cheaters which are confirmed by the offcial

Like more than a month ago and now they are still active in the game.
And I'm pretty sure one of them has sold his/her account because the headshot rate is down a lot.

[storm flume]

Hello, @obtuse basalt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[obtuse basalt]

I managed to get 3 conquerors ban but this time it just failed and I don't know why

[sick shale]

Move to a discussion channel please

[obtuse basalt]

Okay sorry

[solemn ibex]

how do I copy my own layout like I wanna copy my layout 1 to layout 2 but layout 1 still stays

@sick shale

[woeful cape]

Hello @sick shale when will pubg mobile India version release date

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[woeful cape]

@sick shale when will bonus challenge will come in pubgm

[sick shale]

It's already available in some regions

[sick shale]

Apply layout 1 then click on share and copy it's code then apply layout 2 and click on search method

[solemn ibex]

ok ty

[chilly briar]

Why is pubg matching us with teammates from different servers?

[violet spruce]

Due To Sever Select Option

[night cloak]

Which arena gives more evo xp

[sick shale]

@chilly briar You can use matching by language option

[night cloak]

How to level up fast in Evo ground

Which arena gives more xp?????

[sick shale]

Domination mode maybe, you may ask other players in #pubg-mobile

[solemn ibex]

isnt it based on how much enemies u kill? @night cloak

[tawny estuary]

احتاج مساعدة

[tawny shoal]

I changed my ingame server byistake for the first time. Is there any way i can change it back?

[livid scaffold]

Hello, can i ask approximately how long would it take to receive a reply from the in-game customer service contact us? It’s regarding recovery of account. Thank you!

[tawny shoal]

@sick shale I changed my ingame server byistake for the first time. Is there any way i can change it back?

By mistake*

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @livid scaffold.

Please contact the customer service via the in-game settings for further assistance, @tawny estuary.

[sick shale]

No, you must wait for the cooldown time to change it again

[tawny shoal]

This is the first time it happened.

Even then?@sick shale

[potent plank]

Hello, can anyone help me, i have shared my tdm problem many time here and no one helped me why????? The match can't start and only in my account, when i try with guest or new account i can play normaly

No one to respond?

[serene meteor]

@sick shale i wan to link my mobile number but not getting the verification code

[sick shale]

Yes

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @potent plank.

[potent plank]

@storm flume they don't respond 👍

[bitter oracle]

Help me plz

Someone else using my account through Facebook

Help me @pubg

[night cloak]

Help

[reef solstice]

Hesabım çalındı facebook bağlantısını kaldırın Lutfen

Help

😩

[summer osprey]

Help, someone hacked my account (thru social media ) but i still can access it with my email linked to the account.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @bitter oracle.

Please do not use languages other than English, @reef solstice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@summer osprey Contact customer service and request to unlink/deactivate the hacked social media account, you can follow this conversation:

[summer osprey]

@sick shale thanks, I tried but after some days a robot replied with something unrelated to my unlink problem and closed the ticket. I will try again

[sick shale]

Try again please

[night cloak]

Yes?

i'm Pubg Mobile Emulator player and i love to play that game im playing this game on my laptop because of poor gamer im using PhoenixOS Which give us 60 FPS With Zero Lag best result so your recently update make us separated From Gameloop Lobby and now we are third party their have to much hacker and we are hurt when they kill us because we play fair gameplay, please will you check PhoenixOS and make PhoenixOS Lobby With Gameloop its request from every poor gamer, Also if possible make anti cheat system for Phoenix OS as soon as possible, Love You Pubg Mobile From PhoenixOS Poor Gamer

[clear spindle]

Only GameLoop is recommended. You have an option to upgrade the PC and rest of the conversation in #emulator-chat.

[haughty rock]

@clear spindle nice answer

[clear spindle]

Thank you.

[haughty rock]

Welcome

[radiant pilot]

my account is 10 years ban seven, please help me JOÏN ・ OFLUmy account is 10 years ban seven, please help me JOÏN ・ OFLU

[polar marsh]

@radiant pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@night cloak enough with the copy paste.

[night cloak]

hallo, ich möchte mein spiel von twitter entfernen, da ich meine twitter-nummer nicht habe. bitte helfen sie mir. #questions

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@polar marsh
hallo, ich möchte mein spiel von twitter entfernen, da ich meine twitter-nummer nicht habe. bitte helfen sie mir.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

hello, i want to remove my game from twitter because i don't have my twitter number. Please help me.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[stark plank]

Hello.Good work.

Please correct the game's scoring system. The man I killed is number 6 and the real man. My ranking is crown 3 and I won the match +18. It gives very little points. The same situation with the survival score. Everyone complains about this issue. I reported before,result still unchanged

Same for every match. Please fix this immediately.

I'm tired of reporting.

[devout geode]

You may leave your feedback in #old channel.

[grim tendon]

My account was blocked by mistake. I did not violate your policy, and my game was clean throughout my presence in the game, knowing that on the day of the ban I did not use the account and it was locked by you and you can make sure and please look into my case and return my account with me sincerely for your efforts 5223182721

[polar marsh]

@grim tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark plank]

I have reported before from my other account. Please give priority. We play for hours and are not happy. I'm coming from PUBG mobile turkey server. What else can we do to earn points? Annoying. The points system was good in other seasons.

Thanks.

[night cloak]

Хм

Мне ответят если я буду писать на русском

??

[stark plank]

@night cloak Hello.

Wait,they write an answer to your problem.

[night cloak]

I have a problem with logging into my account, my social account cannot be restored, but on it pubg I want to know the email account of the pubg

Does reporting in #old really works????

id: 5680838831
Nick: Top4ikof4

Я не знаю английский поэтому коряво через переводчик

[sick shale]

@night cloak What do you mean by "cannot be restored"?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Only English, please

[night cloak]

I do not know the problem of the ban, just banned

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Only this problem while playing game

[sick shale]

Unstable connection, fix your internet

[night cloak]

i have full network but only shows this

while playing game

@sick shale

[sick shale]

Try to restart your router, @night cloak

[night cloak]

we have connected two routers and two routers gets lag

full network but lags

@sick shale

Only loading and this problem

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @night cloak.

[night cloak]

@sick shale bro we only restart routers in morning

after that we dont

because it makes problems

why my weekly report said no available data

[sick shale]

@night cloak Can you check it again at Wednesday

[night cloak]

how

wednesday l didnt play game pubgm its friday

gold to platinum IIi

[sick shale]

Weekly report gets updated every week at Wednesday

[night cloak]

oh ok

nc ali is banned

[hushed hound]

Hlo any mods i cant abel to collect boxer management outfit why ?

[sick shale]

Restart the game and try again, @hushed hound

[hushed hound]

Tried but unabel to collect
Many of them are unabel to collect it may bhi buged i found lots of cmnts about in yt too

[sick shale]

Can you please submit a report in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[hushed hound]

Ok

[grave estuary]

I need to change the server

[dim sphinx]

I accidentally changed my server by mistake help 😩

[sick shale]

You must wait for the cooldown time to change your server again, no other way

[dim sphinx]

or VPN?

Can you?

[grave estuary]

I can’t contact support pubg?

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @dim sphinx.

[sick shale]

It's not a problem or issue with the system, that's how it's supposed to work.

To ensure that everyone experiences less network lag and has a better gaming environment, players will be unable to switch servers at will. The Switch Server function will be moved to the System Settings screen. After changing their server, players will need to wait 60 days before they can change it again.

[hushed hound]

@sick shale i found solution for it if u spam on collect option u can collect it

[atomic olive]

pubg mobile beta version intivation code fix

[sick shale]

Great, what do you think about the outfit? Let me know in #pubg-mobile

[dim sphinx]

So the best way is

[atomic olive]

pubgmobile beta version intivation code fix

[dim sphinx]

Quit this game for 2 month and then come back again EZ

[sick shale]

You can get it from events section in-game (Recommend > Test server)

[atomic olive]

not showing

[atomic olive]

not showing

[sick shale]

What's your country?

[atomic olive]

pakistan

[sick shale]

Can you take a screenshot of recommended events?

[atomic olive]

ok

[steep quail]

Using warp VPN in ipad leads to bann

[sick shale]

Maybe it's not available in Pakistan, not sure

[atomic olive]

solution to the problem

[atomic olive]

solution to the problem

[sick shale]

Sorry I don't have enough information about the BETA.

[atomic olive]

ok

[drowsy burrow]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drowsy burrow. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

@drowsy burrow what the issue ?

[drowsy burrow]

My mone not accept in game

Money

[storm flume]

Please do not use languages other than English, @drowsy burrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@drowsy burrow

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
[e-mail]

[drowsy burrow]

Help me

[compact kettle]

Heyyy

So my friend has a problem he cant speak with us while we are in team or we playing a game what he should do

?

[drowsy burrow]

I need customer service, what do I do, my friend



Its not my account just iam send us for this id but not send my money

[devout geode]

You have purchased an item (UC) and sent it to wrong in-game account, right?

Collaboration PUBG with PUBG? Weird question.

[night cloak]

@devout geode Sorry I Have To Ask That I Heard From Someone That Pubg Mobile Korea Is Changing To Pubg Mobile Global

Currently I am facing tdm glitches,where I can't pickup any guns and I can't see my opponent , scoreboard

Plz give me a proper solution

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[spring zephyr]

@night cloak Can you provide a video or screenshot of it happening?

[night cloak]

Hmm... Yes i can

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@spring zephyr where I will give the video

[spring zephyr]

You can send it in this channel.

[night cloak]

@spring zephyr ok wait bro

Hllo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

When I open weekly report it says no data available

Can anyone tell

@spring zephyr

Hello

I am getting no data available in weekly report

[spring zephyr]

Can you explain your issue in detail? Send a screenshot, please.

[night cloak]

🙁

@vagrant tulip

[sick shale]

Did you switch your server?

[night cloak]

No bro I am on asia

And play Asia only

🤔 how much bro

[sick shale]

It gets updated every Wednesday

[night cloak]

Love ❤

U guys

I am facing this glitches

[clear spindle]

You're from??

[night cloak]

Bangladesh

@spring zephyr i have sent some screenshot

[night cloak]

@sick shale are u sure it will get update

[clear spindle]

Do a routine repair and also try using a different network. If you're facing after doing that report it via in-game and in #old.

[sick shale]

@night cloak Yes

[wary onyx]

.

[potent zenith]

an expert to help??

any?

[violet spruce]

Explain Your Problem

[velvet pewter]

hello please i need help
i got my account banned for no reason while playing arena

[polar marsh]

@velvet pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[potent zenith]

can we link two emails to pubg id?

[solar peak]

PUBG account opened by someone unknown to me. Can you help? Is there a protection system? Yes No

[crisp solar]

hello i mistake change my server to krjp please help me to change back to Asia server
My Id:589608985
Device: RedmiNot8Pro
Network: cellular
country: Indonesia

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @solar peak.

[clear spindle]

You can change that after the cooldown, @crisp solar.

Only a single mail and two social media accounts, @potent zenith.

[solar peak]

I want to cancel the Twitter account that the thief opens the account by way Communicate through the game, there is no white help. Just cancel Twitter because this thief is opening the account through

[clear spindle]

Contact the in-game customer service for account related issues.

[potent zenith]

there is bug u can connect more 1 mail

[signal radish]

The in game customer service is not replying to me is there any other way?

To rest the chat

[potent zenith]

hello bro

[solar peak]

A person who opened a pubg account I want to delete Twitter from the game, please help. Is there a protection system?

[clear spindle]

Should be visual glitch, try doing a routine repair, @potent zenith.

Reinstall the game, @signal radish.

@solar peak we cannot help you with account related issues, contact in-game customer service.

[signal radish]

My accounts customer service is not replying

[potent zenith]

there is bug in the system you want to try?

[signal radish]

If I logout my account and then contact them they rply

[clear spindle]

Settings > logout > repair > routine repair.
@potent zenith

What's your issue, @signal radish ??

[solar peak]

I contacted them, there is no one to help me

[signal radish]

But I've to contact them through my account
Will it be solved by reinstalling?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @solar peak.

[signal radish]

My server was automatically changed @clear spindle

[clear spindle]

What have you done before that ?

[signal radish]

I didn't change my server

It was automatically changed and now it's locked for 60 days

I was pushing for conqueror and I only needed 20 30 points

[solar peak]

Protection in this gameplay guarantees the player

[clear spindle]

Have you tried to play with friends from different server or any custom rooms, @signal radish ??

[signal radish]

I was playing a room with asia server

Can it be solved?

[clear spindle]

It's your responsibility to protect your social media accounts, @solar peak we Discord staffs cannot help you with account related issues contact in-game customer service for that. Repeatedly asking in here will result in a mute. You can try following this in-game customer service:

https://cdn.discordapp.com/attachments/481207746406907905/672412747266261032/StitchIt_20203001051957_769.png

@signal radish report that in #old with account details and what you have done before.

[signal radish]

What do you mean by what you have done before?

[clear spindle]

Joined a custom room.

[signal radish]

Okay

[potent zenith]

i have linked two email in pubg account

[solar peak]

Thank you pubg

[clear spindle]

It won't be having any issues.

[signal radish]

I messaged in the feedback bugs will it be solved? @clear spindle

[potent zenith]

my account was hacked

he link his email

and also i linked my email two

i have two 2 account linked already

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @potent zenith.

[winged umbra]

Hello - now PUBG can be installed without taking up so much space? So should I delete it and install it that way again...? Didn't really understand. Thanks 👍

[onyx dagger]

Yes, @winged umbra.

[haughty fern]

How many days on being offline would make the return event on?

[onyx dagger]

28 Days, @haughty fern.

[haughty fern]

Okay thanks

[onyx dagger]

You're welcome!

[night cloak]

Mind if someone links me to the ranked changes made in a last few seasons? Keep getting 13-17 points for winning.

[gloomy dew]

getting high ping since this week whenever I play the game after evening...from morning till afternoon its completely fine
server: asia
location/region: bangladesh

@storm flume any solution bro?

[night cloak]

Can I ask a dumb question?

[devout geode]

You already did.

[north crown]

why i got banned for 10years i dont use anycheats or hacks please unbanned myaccount😭

[polar marsh]

@north crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Go ahead, @night cloak.

[hasty lotus]

Hello, I accidentally changed my server to Middle East. I was in asia before please help me to solve it i want to change it back to middle east to asia i hope the team will solve my problem as soon thank u...

[sick shale]

You must wait for the cooldown time to change it again.

[zealous terrace]

How many squads are there on the map in Metro Royale mode?

[mild robin]

My accounts rank has been shifted to bronze. It was diamond originally. My server is the exact same (eu) but my ranking points are increasing in bronze. What do i do

[vivid meadow]

Cam someone help me why they banned my id for one day

[polar marsh]

@vivid meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fervent pilot]

Cihazım önceden jiroskop destekliyordu ama şimdi desteklemiyor

[night cloak]

i lost my account when i unlinked it at season 12 when the unlink come out in the first day

i found my account now i have id and name and everything yall could wan't so can yall recover it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

Please do not use languages other than English, @fervent pilot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[distant ermine]

Hello. Do we get the money back when we spend the money in the event?

[night cloak]

i contacted them but they cannot get my account and there is no real support its all the bot so i said to myself maybe a real human could help me

@night cloak Please follow the bot instructions.

Y'ALL 2 LAZY
not like clash of clans support they got my account back

[distant ermine]

True🤷‍♂️

[distant ermine]

Anyone can help me??

[night cloak]

@distant ermine Only the four winners.

[distant ermine]

What????

It was said “all money get returned during the event”... what a scam... GG Tencent again

[heavy vortex]

Only the winners.. should have read it. @distant ermine

[night cloak]

R.I.P my account

[reef pendant]

My TDM match starts late after two three minutes while classic match works normally any fix?

[mild robin]

My accounts rank has been shifted to bronze. It was diamond originally. My server is the exact same (eu) but my ranking points are increasing in bronze. What do i do

[distant ermine]

Hahaha I can read. But the game didn’t said it normally! GG Tencent!!!!!’

[heavy vortex]

it's written right there.. Lucky squad can obtain.. @distant ermine not everyone gets it back

[distant ermine]

This game supports is 💩💩💩

[haughty rock]

@vivid meadow which emulator you are using

[distant ermine]

Why it didn’t said it normally?

I spend 20000k UC 🙃

Because it said all uc returned during the event!

[haughty rock]

@vivid meadow first tell me the emulator name then i will tell you the reason

[sick shale]

Read event rules please

[storm remnant]

i need a help regarding the emulator

[distant ermine]

Hahaha why is didn’t make it better to see everyone it confuse many people!

[storm flume]

You can now access #emulator-chat and #emulator-support, @storm remnant. Revert this at any time by sending .emulator in #481204134859505684.

[distant ermine]

And when this game had a server upgrade?

[sick shale]

It was clear, you should've read the event rules anyway

[hasty lotus]

Hlo can any one help me my server was changed by mistake I want to change it back to middle east to asia!

Please help me

[sick shale]

You can't, you must for the cooldown time

[hasty lotus]

So i want to wait for 60 days ?

[sick shale]

Yes

[night cloak]

Please help because my account is the only one tied to Facebook and hit by a session and I can't log in to pubg mobile, the writing always appears in the picture I send this. and ask for your help so you can move your pubg mobile account from Facebook to your Google account

[hasty lotus]

But i hear that if i report here i will get help for change server

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[sick shale]

No, it's not a bug or technical issue. That's the new system of server selection

[hasty lotus]

But i did it by mistake i dont know the new update

[sick shale]

What do you mean by mistake?

[surreal fractal]

Any mod on?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @surreal fractal. Remember to read through #faq before asking questions in the support channels.

[surreal fractal]

I am using iPhone 8+ .. can I download non hd resource pack instead of HD resource pack

[night cloak]

please help because I don't understand the problem of reporting the affected Facebook account

and I have a 1 year subscription of Rp

that's my account and 3 more days to 1 month I got a session and didn't play

[sick shale]

You'll need to repair your game, select 5th option and choose non-HD resources while installing.

[sick shale]

We can't help if you don't have access to your game account, contact customer service of the respective social media channel, refer to subpoint 2.8 in #faq for further information and don't repeat same questions please

[night cloak]

you want to try my facebook login please and please try logging in. must appear writing that there is a photo above , ple help

[sick shale]

PUBG MOBILE is unable to assist you.

[brave pebble]

5734929972
Using third party “cheating”

[sage topaz]

Hi can pubg unlink the social account to my account as the social account is linked to a hacker

[storm flume]

Hello, @brave pebble!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Please contact the customer service via the in-game settings for further assistance, @sage topaz.

[sage topaz]

I have done so and even updated but no reply

[night cloak]

pubg said there are no hackers in s16 becuz of the server lock

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

maybe a glitch

[hollow oracle]

I keep hearing that the first 500 people to hit ace instantly get conqueror, can you please explain?

[polar marsh]

@cobalt thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 3.11 in #faq for further information, @hollow oracle.

[hollow oracle]

I still have no idea what it means

So it means when you hit ace you also hit conqueror?

[sick shale]

No, you have to be ranked in top 500 after reaching Ace.

[hollow oracle]

But none of the ace players are on board

it’s 100% conquerors

[sick shale]

Players who reach the Ace tier and rank in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:00 UTC.

Is this clear to you?

[hollow oracle]

Not at all

[sick shale]

Why

[hollow oracle]

Because I don’t understand why it’s saying you can hit conqueror because you hit ace and ace = instant conqueror which I know isn’t true because I’ve hit ace so many times

[surreal nacelle]

when ace players got into top 500of their server they are conquerors.

[sick shale]

It didn't say that.

[hollow oracle]

Okay so explain to me how you can possibly be in the top 500 players if you’re ace and 500+ players are conqueror

That’s illogical

[surreal nacelle]

you have tier points

[hollow oracle]

And?

[surreal nacelle]

top 500 players with highest tier point are conquerors(same or above ace)