When it's available, it will be posting in #news, @spark yoke.
#questions
mellow oyster
Kk
spark yoke
@clear spindle thanks
clear spindle
You're welcome.
clear spindle
I didn't find any issues. It might be your ISP or cache issue.
onyx dagger
Read it. 
spice pelican
Why i can't send video
usually after entering the match the ping is green but i don't know now my ping is red, yellow and stay along in yellow
onyx dagger
Try using DNS, @spice pelican.
spice pelican
What is DNS
clear spindle
usually after entering the match the ping is green but i don't know now my ping ...
Mostly due to an unstable network. Try upgrading or use a different network.
clear spindle
What is DNS
Domain Name System, You can Google it for more information.
spice pelican
Why lobby ping and match ping is diffrent?
clear spindle
Those are different servers.
spice pelican
Ok
clear spindle
Why lobby ping and match ping is diffrent?
spice pelican
astral escarp
It's the best moveable device in the circolition 😅, I have no pfs frame but lag frame. I don't have this problem with Xs max and Ipad 2018
spice pelican
The ping stay in yellow
astral escarp
I play smooth-extreme
dusky jewel
Hello dear humans, I've went to the rooms section today and changed the server from there to play with someone who was mocking me and my friend.
When we're done We were stuck with the selected server in the main queue as well, As if we changed the server from settings.
The game is unplayable now, Is there's anyway to revert to my server ?
astral escarp
I have 20/30 ping 😂
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @dusky jewel.
dusky jewel
I wasn't helped ?
olive dove
I wasn't helped ?
then you have to wait for the server cooldown timer to end.
dusky jewel
The only answer is, If you change your server to fix your queue time it won't change...
I can't play the game for 59 days ? lol
astral escarp
this is a problem from your game not from my device or mobile / wifi network @onyx dagger
dusky jewel
Where can I contact em other than in game ?
The in game auto support is twisted, Won't help at all.
onyx dagger
Sadly, You need to wait for 60 Days in order to change the server again, @dusky jewel.
olive dove
Where can I contact em other than in game ?
The in game auto support is twisted...
in-game customer support is the most efficient way.
bronze idol
The in-game support is terrible.
random python
well the same thing.happened to me as did .to Not a mugger, I guess I will just delete the game then
prime hazel
In metro royale I put my best gear into my player and spawned into a match. I put around 400 rounds of 7.62 ammo into my bag beforehand and spawned in with none of the ammo. I then left the game thinking it was a bug and just lost all my best gear because of leaving. Someone explain wtf that game mechanic is
astral escarp
I have already done all these operations. always the same problem
dusky jewel
@olive dove @onyx dagger @vagrant tulip , I thank you for your fast and swift answer but the in-game support keeps directing me to a page where it says bluntly " ALL HOPE IS GONE ", I can't talk to a representative in game, Is there's a way to contact em via Email ?
olive dove
@prime hazel seems like you had bad internet connection, leaving the match will surely make you lose all your loadout.
clear spindle
@dusky jewel what's your User ID??
ruby crest
how do i contact pubg kr coz my account got 10 years banned but i was a casual player with 2 kd
polar marshBOT
@ruby crest:
astral escarp
@vagrant tulip I have already written 2 times but nothing is solved
dusky jewel
@clear spindle 5118155336
prime hazel
<@!385843655572848651> seems like you had bad internet connection, leaving the m...
I've been playing consistently for an hour, it cant be internet connection, every other time I havent spawned with anything but my wearables and a melee weapon
onyx dagger
<@!627404010319642634> <@!755996742549504151> <@!382982795636768768> , I thank y...
pubgmobile_cs@tencentgames.com, @dusky jewel.
dusky jewel
``pubgmobile_cs@tencentgames.com``, <@583345128849014809>.
Thank you.
onyx dagger
And you're very welcome!
You may ask them to report the issue in #old, @vagrant tulip.
exotic wren
Hey I need help to change server
clear spindle
At first they can contact the in game customer service, @vagrant tulip.
random python
I did, thanks
clear spindle
@exotic wren you can change that after the cooldown.
onyx dagger
You're welcome, @random python.
exotic wren
<@!490764010766073857> you can change that after the cooldown.
I can’t play with high ping
onyx dagger
That's the only way, @exotic wren. 
exotic wren
And it’s 59 day🤷🏻♂️
clear spindle
@vagrant tulip Report that in #old.
All in a single message or else you have to wait for 6h. 
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @fluid flame. Remember to read through #faq before asking questions in the support channels.
fluid flame
How can fix my problem because my account’s change country button is hidden and i can not find it ?
clear spindle
If you created an account by selecting Europe, you'll not be having that due to EEA rules.
fluid flame
If you created an account by selecting Europe, you'll not be having that due to ...
I created it by selecting europe server in the begining 😢
iron basin
Just got a message in killfeed,"this user has been live banned violation of user agreement right after the hacker killed me".just like pubg steam and i was so happy about it.
Anyone else saw this,i think this is new system
sick shale
Yes, it's new
clear spindle
Yes and #pubg-mobile will be a better place for this.
fluid flame
@clear spindle so i can’t fix it right ?☹️🙁
clear spindle
Nothing can be done.
iron basin
@sick shale did you witnessed something like that too,it was so satisfying, and right after that game i got matched with 3 hackers in my team,full esp(reported them all),and now i am sure that very less people use bullet cheats,hope this indo guys gets banned
open sphinx
Where can i get more cyber crates from?
I Know there is a way to get more i just don't know from where
sick shale
@open sphinx You need to get cyber prints, every 100 points get you a crate
buoyant estuary
hi everyone I have such a problem how to solve it "you used this account to log in to a newer version of the game"
open sphinx
Oh thanks!
sick shale
hi everyone I have such a problem how to solve it "you used this account to log ...
You should contact customer service
buoyant estuary
where is it?
thorn cedar
hello how to fix My account has been fund disrupting three times
buoyant estuary
they don't write anything there.there's a bot communicating with you,are there any other ways to contact us?
brazen cargo
Hi Team, Check this : 5115263131 . Why can't everyone get new BETA 1.2 Invite code in game now ?
north lava
I know how
grizzled yew
hello developers, I was banned from your game for 10 years, you can check my account, I play fair. my id: 5907216302
polar marshBOT
@grizzled yew:
onyx dagger
hello how to fix My account has been fund disrupting three times
Kindly state your issue more briefly.
onyx dagger
they don't write anything there.there's a bot communicating with you,are there a...
If you answer the bot's questions correctly, it will then guide you to one of the staff members.
onyx dagger
Hi Team, Check this : 5115263131 . Why can't everyone get new BETA 1.2 Invite co...
The access to the pre-alpha-test server is limited, more regions and players will be available soon, @brazen cargo.
brazen cargo
@onyx dagger I've been beta testing from almost 2 years, Feels sad when players with level 15 get beta code & not loyal beta testers above level 80, anyways what can u do. TC
onyx dagger
You may try waiting for some time, @brazen cargo.
It will be available SOON for more players and regions.
spice pelican
@onyx dagger But only pubg that my ping high the other game my ping is not high
onyx dagger
You may try using DNS then, @spice pelican.
spice pelican
Ok, thanks
onyx dagger
You're welcome!
graceful perch
polar marshBOT
@graceful perch:
onyx dagger
3650 Days = 10 Years, @graceful perch.
formal rock
hello, my account was banned although I didn't use anything! please review the ban! ID 512890426
polar marshBOT
@formal rock:
wide palm
Can't find a match in Undercove Mode in Metro Royale.
karmic mural
Can't access my account
onyx dagger
Kindly state your issue more briefly, @karmic mural.
karmic mural
onyx dagger
May take some time, @wide palm.
Looks like someone has aces to your game account, @karmic mural.
Please contact customer service in-game about this as only they can help you with Account related issues
wide palm
May take some time, <@589273098281549825>.
I waited for like half an hour. The customer service in-game just talked like bots.
karmic mural
Looks like someone has aces to your game account, <@274831371674058752>.
Please ...
I did but there is a bot and bot can't help
Is there phone number ?
onyx dagger
If you answer the bots questions correctly, it will guide you to one of the staff members, @wide palm and @karmic mural.
karmic mural
If you answer the bots questions correctly, it will guide you to one of the staf...
But I watted too long 3h
And no one respond
wide palm
If you answer the bots questions correctly, it will guide you to one of the staf...
It's a real staff member, but it talked like a bot, saying things that wouldn't help at all.
little elk
Please code pubg mobile beta
onyx dagger
Kindly refer to #faq 5.4, @karmic mural.
The access to the pre-alpha-test server is limited, more regions and players will be available soon, @little elk.
karmic mural
Kindly refer to <#638363268565565461> **5.4**, <@274831371674058752>.
Where ?
swift silo
Hi @polar marsh today We are Very worst Hacker In Erangal He Playing starting season 3 He Is Now Conqueror Title And He is Playing One Hacker. i report But He Playing Like Paid Hack I think He is Not Got Ban i share He is ID :5237054236 Kindly Please Ban Him.
onyx dagger
You may type No, nothing helped, and then state the issue, @wide palm.
swift silo
wise abyss
@swift silo basically u got rekt 😆
onyx dagger
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @swift silo. Additionally you can report them via http://cheater-report.pubgm.cc/.
Refrain from going Off-Topic in this channel, @wise abyss.
karmic mural
Click on -> <#638363268565565461>, and look for subpoint **5.4**, <@274831371674...
Okay thank you
onyx dagger
You're very welcome, @karmic mural!
wide palm
Kindly report them by using the built-in report system, this is the best and mos...
That thing didn't seem to work at all. I have reported multiple real hackers, but none of them was bannned.
polar marshBOT
@wide palm:
onyx dagger
That thing didn't seem to work at all. I have reported multiple real hackers, bu...
When you report a player he will be marked suspicious. And if he is found cheating, He will be suspended from the Game.
All you have to do is to be Patient in this matter. 
flat pasture
👍
wise abyss
@onyx dagger i reported 1 few weeks ago with a nice proof vid of logging in id with cheets and getting conqeuror and some how the guys who check that site's reports thought that game only provides you boipass to enter phone lobby from emulator with cheets
🤔
coz if they know that were cheets they would have banned him already
hidden mirage
@onyx dagger I pressed the North American server by mistake while I was playing in Europe
Can you fix this problem?
onyx dagger
You may change your server after 60 Days, @hidden mirage.
Thank you for the report, @wise abyss.
swift silo
Kindly Please BAN Him He is Name : 乛『LTG』ROCKY
ID : 5237054236
Kindly Action For this Player @PUBG MOBILE#5879
hidden mirage
There is no way please help me
onyx dagger
Kindly report them by using the built-in report system, this is the best and mos...
This is for you, @swift silo.
thorny sentinel
@onyx dagger 60 days??? there is no other way????
hidden mirage
@onyx dagger pleas bro i say its mistake
onyx dagger
Sadly, that's a No, @thorny sentinel.
You should've been careful with the in-game settings.
You may now play in the selected server. 
night cloak
Wow
hidden mirage
You may now play in the selected server. <:PB_peepo_shrug:769654141147414610>
okkk 😒
night cloak
I hope they give us some way to switch, at least once.
night cloak
Just another chance
onyx dagger
You may try contacting Customer Service in-game tho.
night cloak
I did, they gave me and automated message then closed the ticket.
swift silo
How to Report and Ban Immediately @polar marsh
storm flumeBOT
Hello, @swift silo!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
fiery lagoon
Hello any pubg mobile team can any one pay attention for me
toxic ravine
Hello, my account has been attended for no reason. I closed a game for one day when I opened a game. My account was attended without any reason. I do not use cheats or any other applications and there is no application on any device other than the PUBG mobile game
ID:5103008824
polar marshBOT
@toxic ravine:
earnest cove
@fiery lagoon What is your query?
fiery lagoon
Dear PUBG Team I am Youtuber and I Pushing rank Pushing to conqurer for my Gaming Channel my random teammates start abusing me calling camper and noob i also have video's proof plz help me to get my account back
polar marshBOT
@fiery lagoon:
earnest cove
Please use the file claim option that is provided . Noone here can help you with that @fiery lagoon
olive magnet
He hello 😭 😭 😭 please help me some one Hacked my pubg clan level 10 and kikout my all members please help me 😫
Please help
This is my clan name King eSport
This Player Hacked my clan And changed my clan name😫 please help
olive dove
@olive magnet How did he hack your clan?
olive magnet
I don't know
Please help me
😭 😭 😭
This is clan leader I'd
My Old Clan Name King Official
#questions please help😭 😭
olive dove
Only clan leader can transfer the clan leadership to other members, I am sorry but nothing we can help you with.
olive dove
I have all proof
then you can contact in-game customer support and submit these proofs.
night cloak
Can you ban him?
olive dove
Can you ban him?
ban who?
night cloak
Wrong chat.Where I can report someone
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
dusk root
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @dusk root. Remember to read through #faq before asking questions in the support channels.
thorn cedar
hello how to fix My account has been fund disrupting three times
olive dove
hello how to fix My account has been fund disrupting three times
elaborate, please?
azure plinth
storm flumeBOT
Hello, @azure plinth!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
thorn cedar
@olive dove
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @thorn cedar.
rich sundial
Hello, I am the owner of the DW team, and there is one of the members who was given the band one day due to the same mistake from the company and the reason for the band is that the game was downloaded from an unreliable source and this is the second time
polar marshBOT
@rich sundial:
grizzled barn
someone hacked my account it's been almost 4 months and now i couldn't get into my account i've already tried contacting customer service and i've already filled in all the proofs they asked but it's done +90 days that I wait but without answers
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @grizzled barn.
plain turtle
My friend invited me to his server which is Asia so i played with him but i lost points from my NA stats can anyone help me here
My id is 5277728662
olive magnet
I'm Leader Of This Clan so Why I'm Leaving This Clan
#questions 😡 😡 I know This is Pubg Glich
round crag
Peace be upon you. I am one of the PUBG Mobile players and I play most of my time on Live on the TikTok program. I have been banned from the game twice, and I have not committed a violation, and I am not a cheat. I wish to reconsider my order and return all my rights from
this ID number 5203111645
My device; iPhone Pro Max
WIFI ; Cellular + Wi-Fi
I live in the Kingdom of Saudi Arabia
Please respond quickly
polar marshBOT
@round crag:
olive dove
My friend invited me to his server which is Asia so i played with him but i lost...
Does not matter which server you play in, your rank points in the your selected server will get affected.
olive dove
I'm Leader Of This Clan so Why I'm Leaving This Clan
<#481200416349224980> 😡 �...
stop repeating the same message, your only option is to contact the in-game customer support.
lethal perch
Any staff in this server who is staff of esports sa?
plain turtle
Does not matter which server you play in, your rank points in the your selected ...
I thought it was a glitch and there is an update regarding this to right
olive magnet
Hay How Ican Contact Pubg Mobile Official Mod
grizzled barn
stop repeating the same message, your only option is to contact the in-game cust...
for mine, it's +90 days but no answer
short lichen
Hay How Ican Contact Pubg Mobile Official Mod
You do not need the official mods for this.
late herald
Why is my Account banned
polar marshBOT
@late herald:
short lichen
@grizzled barn May I see a screen shot of the conversation.
elfin canopy
Hay How Ican Contact Pubg Mobile Official Mod
Do not repeat queries here. You have been answered already. Please contact in-game customer service for further assistance. Thank you!
olive dove
for mine, it's +90 days but no answer
Please be advised that we do not handle account related issues, so your only option is the in-game customer support, you can send them a kind reminder regarding your issue and hopefully you will get better assistance.
short lichen
I need engrish
vale moat
If i reach under rank 500 and wait for tier reset but still i dont get conqueror then ehat i can do plz tell
Help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @vale moat.
late herald
Hmmm
foggy vigil
late herald
What happen?
late herald
Hackers eh?
foggy vigil
cheating teammate tears it
late herald
cheating teammate tears it
so they’re ur teamates?
foggy vigil
Hack you rank -
late herald
Hack you rank -
U could report
foggy vigil
I wanted it to be banned next to you
late herald
I wanted it to be banned next to you
you can report them as i said.
foggy vigil
he is not banned but he
storm flumeBOT
Hello, @foggy vigil!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
late herald
he is not banned but he
There u go
foggy vigil
Thenk you
grizzled barn
@short lichen Hello 『XxX』 〆DOVEB,
Thank you for contacting us and also your patient for our late return which can take up to 90 days!
After verification, we have just escalated your case to another department which is more specialized to manage this kind of case. We therefore ask you to be patient while receiving a response.
We will get back to you with a response once the change is made.
Do not hesitate to contact us for any additional questions.
Best regards
This is a translate conversation
short lichen
This is a translate conversation
Oh then patience it is
grizzled barn
@short lichen yes but it's been more than 90 days that I waited
short lichen
<@!456447747675914262> yes but it's been more than 90 days that I waited
Please contact them again.
late herald
Pogs
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @errant cosmos.
restive tapir
i got ban 7 days without doing anything wrong i play only solo
late herald
i have paid Uc's and still got nothing whats the problem ???!!!
Lag maybe
polar marshBOT
@restive tapir:
somber dawn
i have changed my server to south America by mistake kindly change it to asia server my pubgm id :5732448363
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @somber dawn.
somber dawn
customer service is not giving me solution
late herald
customer service is not giving me solution
You’ll have to wait i guess
olive dove
The players have been given till December 1st to request server change from the in-game customer support.
you have to wait for the server timer cooldown.
somber dawn
sir please due to some bugs it changed
somber dawn
i clicked room match creating area there i saw servers i unfortunately clicked one of them then it changed with out even giving an alert
i reported bugs but they didn't reply
late herald
i clicked room match creating area there i saw servers i unfortunately clicked ...
did you create the room?
somber dawn
no
late herald
no
They might have kicked you out if not then its a bug.
It happens to me sometimes too
somber dawn
but my server has changed to South America but iam an asia player please make some concern
late herald
but my server has changed to South America but iam an asia player please make so...
They’ll fix it
sick shale
@somber dawn What's your ID?
somber dawn
5732448363
late herald
<@568074347475107890> What's your ID?
Ahh great a mod
somber dawn
this is my id 5732448363@sick shale
late herald
this is my id 5732448363<@579350513724817438>
im sure she knows already
somber dawn
please help me out i can't play south America server it will have too much ping
late herald
please help me out i can't play south America server it will have too much ping
You can change it in settings
somber dawn
sir i told above that i have changed to south America unfortunately now i need to change to asia
night cloak
hello my game is crashing mid game
Device:Ipad 6 Generation
id:5622889104
Network:Wifi
Country:Jordan
late herald
hello my game is crashing mid game
Device:Ipad 6 Generation
id:5622889104
Networ...
It might just be the wifi or ipad
somber dawn
sir solve my problem
sick shale
sir solve my problem
We'll look into this issue, be patient please
somber dawn
@sick shale ok sir kindly solve this iam a Royale pass holder also kindly help me out
storm flumeBOT
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
whole breach
لقد كنت في مباراة داخل المترو الملكي طلبت الطائرة للمغادره ثم وصل لي اشعار تم قطع الاتصال وثم وجدت انا حسابي تعرض للحظر وانا لم انتهك القواعد ابدا.. يرجع مراجعة الامر وشكرا للمجهوداتكم ID- Pubg Id 5124203927
Nickname- Your Name Dz๛PIKA
storm flumeBOT
Please do not use languages other than English, @whole breach. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
polar marshBOT
@whole breach:
night cloak
Is gun game limited time event
flint pawn
I want to change my server
leaden cairn
I was in a live broadcast playing and the server disconnected the connection when I came back to the game and found my account was exposed to attendance and I did not violate the rules of the game please review the matter. This is my account. 5521592288
polar marshBOT
@leaden cairn:
fluid tiger
My account has been banned without any reson knowing i did not use any hack or other things please take the problem as soon as possible
ID: - 6622989907
polar marshBOT
@fluid tiger:
brisk epoch
Hello pubgMobile Someone hacked into my pubg account and put his email on my account by linking him to his email. Please help me unlink the e-mail.
short lichen
Hello pubgMobile Someone hacked into my pubg account and put his email on my acc...
Please contact customer services and do this.
brisk epoch
Hello pubgMobile My device was broken protection and it was hacked and activated malicious files and my account was blocked for ten years I hope to review your decision and compensate me for my money or recover my account or reduce the penalty it is very long and I am not guilty and playing with it is not my fault I swear to you
polar marshBOT
@brisk epoch:
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
heavy galleon
Good evening dear developers! I am writing this letter to you because yesterday my account was blocked for 10 years without any reason. I would like to know if it is possible to remove the blocking from the account or if you just have to wait for 10 whole years. I hope you understand my position
polar marshBOT
@heavy galleon:
abstract frigate
anyone knows why I got this even I was not using anything anyone can help me
night cloak
C’mon
polar marshBOT
@abstract frigate:
polar shell
U got banned @abstract frigate
frosty current
hello can i ask a question? Will the connection time continue to be tried to be deleted from the banned account
night cloak
@frosty current What do you mean?
frosty current
<@718980083024396468> What do you mean?
My account has been stolen and the fraudster has banned my account trying to delete my job
night cloak
@frosty current Feel free to create a new game account.
And make sure to turn on 2FA on your login methods to avoid it in the future.
frosty current
@night cloak My e-mail address is registered to my account.
@night cloak I don't want a new account, I deposited 4 thousand dollars in that account.
night cloak
@frosty current You can create a new email address. And, that is your choice.
frosty current
@night cloak My facebook and e-mail address is registered to my account. the fraudster is logging in from my twitter account
How can I remove a twitter post?
night cloak
@frosty current If the account was banned, the ban won’t be lifted. If the account was just compromised, contact the customer service. They will block the twitter access.
frosty current
@night cloak My account ban expires today sir. a bot that only writes the same answers that you call customer service..
night cloak
@frosty current The bot is there to guide you. Read what it says and follow the instructions.
frosty current
@night cloak Does the account connection period trying to delete continues after ban?
night cloak
@frosty current If you are trying to get yourself banned, I highly not recommend that.
frosty current
@night cloak No sir, the thief who stole my twitter account has banned my account for 1 week to try to delete it. Does the ban distribution process continue?
night cloak
@frosty current It does not matter if they remove it. If the account belonged to you, just contact the customer service to recover it.
frosty current
@night cloak I am giving all the information correctly, but it says I am. I set up my account in 2018, but I don't remember the day, where can I learn?
night cloak
@frosty current You cannot find the exact date anywhere. Try to guess the date. You don't have to be exact. Just a close date.
frosty current
@night cloak So, how should I screen the payments?
night cloak
@frosty current The payment receipt was sent to you via Gmail. You can find it in your account payment history as well.
frosty current
@night cloak Not in my e-mail address, but in my google play store payment history, only sir.
tidal cradle
@night cloak Any Updates Regarding Server Issue?
night cloak
@frosty current It was sent to your mail (the one you used to purchase). You can also share a screen record from your payment history.
@tidal cradle Server issue like?
marble mesa
night cloak
@marble mesa Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.
tidal cradle
<@!656559987325403156> Server issue like?
The Same Issue Which I Highlighted A Day Ago, Not Only Me So Many Other Players Are Facing The Same Issue, I Joined A Middle East Lobby And My Server Was Automatically Set To Middle East Yet I Had It Set To Europe In Settings Before
muted patrol
How to turn off the snow???
jolly forge
my account has been hacked and the hacker will banned it i contact the customer service but they take a lot time for replay so what i have to do ????
frosty current
@night cloak I could not find a payment message in my e-mail address sir, it only appears in google play store
night cloak
@tidal cradle Could you share it in #old? Make sure to share your game and device info as well.
flat ice
hello anyone know where I can report sale of hacks and accounts that contain the hacks?
tidal cradle
<@!656559987325403156> Could you share it in <#654220590462402560>? Make sure to...
I Already Shared It On That, With The Appropirate Things And Stuff
night cloak
@frosty current Maybe the payment mail was deleted. Again, you can share screenshot from your Google Play too.
@tidal cradle Then I guess just have patience. Let the devs look into the issue.
what reward will i get if i report cheaters using the survey
tidal cradle
<@!656559987325403156> Then I guess just have patience. Let the devs look into t...
Okay, Thankyou For The Supportt 💕
frosty current
@night cloak Thank you sir. Screen shot of the first payment and the last payment?
night cloak
Just the first payment.
frosty current
@night cloak Writes the first payment and the payment of 3rd July 2019
night cloak
@jolly forge You can wait. And try your best to recover access to the compromised social media accounts.
flat ice
Where can I report accounts that use hacks.
night cloak
<@!462169873573740554> You can wait. And try your best to recover access to the ...
wait 10 years?
@frosty current You don't have to share such information here. Just capture a SS and share with the customer service.
frosty current
@night cloak thank u❤️
jolly forge
<@!462169873573740554> You can wait. And try your best to recover access to the ...
i cant know what is the twitter linked in my account
night cloak
@jolly forge I mean try your best to recover access to the compromised social media account.
tidal cradle
<@!462169873573740554> I mean try your best to recover access to the **compromis...
Maybe Hes Saying The Hacker Changed The Given Social Media Accounts
jolly forge
its not mine
night cloak
Well, you will need to have access to the social media account that is/was linked to your game. And, for now, just wait for the customer service.
night cloak
Well, you will need to have access to the social media account that is/was linke...
all they'll do is send a macro reply
high socket
When will née update come for iPhone 12 pro max lagging
@night cloak
I been lagging like frame drops and stuff on iPhone 12 pro max idk if this chip is not working for pubg yet I get frame drops and I get lag issues and everything and this is new phone and the iPhone 11 Pro Max had@no lag but the 12 does
Idk which is issue it’s the phone or the game I think
onyx brook
If I record all my games can I use it as evidence later if I get falsely banned?
cobalt creek
Digital User ID: 5266205476
Device: iPhone 12 Pro Max
Use a cell phone
State Saudi Arabia
The problem is that when opening the new feature of specifying the server, I located the server in Europe, and while playing some rooms with friends, I changed the server to the Middle East, and then I could not return it to Europe
clear spindle
Might be because of latest device and software, @high socket report that in #old so the developers can check that.
@onyx brook refer #faq 2.12
@cobalt creek report that in #old.
rancid raft
polar marshBOT
@pale oxide:
whole goblet
Hello i have been banned for the second time this month and today I took banned for 3 days and the reason is false i download the game from App Store
polar marshBOT
@whole goblet:
buoyant radish
Can I ban 2 guys i have video taped for anti competative playing
I want to get out of my way and just ban these bot players
Because they are so bad and they need justice
sick shale
Can I ban 2 guys i have video taped for anti competative playing
I want to get ...
Report them to customer service
buoyant radish
Never done that before but I will thankyou
@sick shale where can I send the video proof of my report?
sick shale
Follow the instructions from customer service, you can upload the video on YouTube and copy the link
buoyant radish
Thankyou again
crisp solar
hello i mistake change my server to krjp please help me to change back to Asia server
My Id:589608985
Device: RedmiNot8Pro
Network: cellular
country: Indonesia
sick shale
@crisp solar You must wait for the cooldown time
crisp solar
ya but i cants waiting 60 days
night cloak
my account is hacked. I still keep a link. How do I temporarily disable my account?
I spent over 30000 $ on it
night cloak
ya but i cants waiting 60 days
there is no other way
sick shale
my account is hacked. I still keep a link. How do I temporarily disable my accou...
Contact customer service
crisp solar
I am disappointed with the new pubg system rules
crisp solar
Contact customer service
no answer could be expected
sick shale
That answer wasn't for you. as I said, you must wait for cooldown time to change your server again
hybrid raptor
How to report those random who kill their own teammates for their fun. Does pubg really doing anything or o can say chinese tencent company is a bullshit and uninstall pubg.
Even coc is better than pubg mobile now.
sick shale
How to report those random who kill their own teammates for their fun. Does pubg...
You can report them via spectate
Their merit will be deducted, refer to subpoint 3.7 for further information
@hybrid raptor Watch your language please
dusky jewel
@sick shale Hello there, I've been contacting the pubG Mobile support from everywhere such as " Twitter, Facebook, Reddit, in game and Direct email" No help at all, Not even a reply.
I've left a message in the feedback bugs section and was instructed to wait a decent ammount of time before leaving a kind reminder, What should I do ... Is there's anywhere else that might have a 1 in a million chance that someone will help me ?
sick shale
@dusky jewel What's the problem
dusky jewel
My server was changed " FORCEFULLY ", and now I am stuck with 390ms and a bronze rank.
When I say forcefully, I mean I didn't change it from the settings nor even click on it
sick shale
How did it happen then
dusky jewel
I joined a private room in asia, now stuck in asia for 59 days.
jaunty fjord
hey pubg,We know you are solvinng hacks but the hacks are just increasing.My suggestion is that the hacks are increasing from social media.They are teaching hacks .And also ban the hacking apps.The apps are getting promoted from yt videos.Just report the channels pls help
storm flumeBOT
YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @jaunty fjord:
:white_small_square: http://bit.ly/37Lgfbm
balmy fable
My resources download again and again but i downloaded all resources Whenever i open it downloads resources again In app info it aldready shows 5gb Any fix ping me please
sand jetty
I need to change my server please help
sick shale
I need to change my server please help
You must wait for the cooldown time, no other way
sand jetty
Thats alooong time
sick shale
New system
dusky jewel
What about me ?
sick shale
@dusky jewel What's your ID?
sick shale
My resources download again and again but i downloaded all resources Whenever i ...
Try to repair the game from login screen
dusky jewel
5118155336
dusky jewel
<@583345128849014809> What's your ID?
5118155336
balmy fable
I downloaded all resources and it opened @sick shale
If it happens again i will inform you
dusky jewel
Alright thank you
Thank you so much.
final drum
S
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @final drum. Remember to read through #faq before asking questions in the support channels.
final drum
Some one hacked my account
swift silo
Still he is playing with Hacker and using hacks also still not ban why pubg support this type of hackers ID : 5237054236
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @final drum.
Hello, @swift silo!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
swift silo
I have already Reported In That website
@storm flume
Hello bro i have suspect one player and Report Him But Still Not Ban I know Him Hacker. I uave Video And Screen shot also He kill me Inside of the wall In Fog match i also Report in Game Support but Still He is Playing And He is Conqueror Player also. so many Player Try To push and Reach Conqueror but This Type of Cheap Players easyly Reach that Title please Ban Him. Hacker ID : 5237054236
fathom timber
my server is switching automaticllly to meadl east server i rach crown 2 in europ server how can i solve this problem .?
i need help please 🥲
Please
onyx dagger
When you report a player he will be marked suspicious. And if he is found cheating, He will be suspended from the Game.
All you have to do is to be Patient in this matter, @swift silo.
fathom timber
i need help please
onyx dagger
You may change your region after 60 Days, @fathom timber.
fathom timber
it is automaticlly change
night cloak
when will crew challenge happen again?
onyx dagger
No ETA, @night cloak. But Soon.
night cloak
what does eta mean?
onyx dagger
Estimated Time of Arrival.
dusky jewel
estimated time of arrival
fathom timber
How and where can i report this problem .... in game support theres no way to report my problem all answers came from bots
fathom timber
@onyx dagger
onyx dagger
I am here.
fathom timber
automaticly answers all of them in need someone talk to him
onyx dagger
??
onyx dagger
You need to now wait for 60 Days in order to change the server again.
fathom timber
noooooo
short lichen
the bots answer
It’s supposed to be built like that,
Please wait till the countdown is over.
fathom timber
when the season 16 start i am chose europ server
to day when i enter the game the selected server is medlle east
short lichen
when the season 16 start i am chose europ server
We can’t help.
onyx dagger
If it did change automatically, again, you may report the issue in #old, @fathom timber.
fathom timber
i dont know why you are here ?
short lichen
i dont know why you are here ?
We are here of our choice, we don’t get paid, we do this for the benefit of the community. We do not have any special role in the app itself.
fluid ore
Dude if I play in NA and then I am home server Asia will it recorded in Asia stats?
onyx dagger
Yes.
fathom timber
@short lichen who are you ?
storm flumeBOT
Please avoid going off-topic, @fathom timber. You may have unrelated conversations in #chat.
fathom timber
iam talking with @onyx dagger
fluid ore
Did they not release a bug fix? Or no
celest shadow
You are required to wait 60 days before you are able to change your server selection again, @fathom timber. Feel free to contact the customer service should you need further assistance in this regard.
sick shale
@fluid ore that's how it's supposed to work, not a bug
celest shadow
Dude if I play in NA and then I am home server Asia will it recorded in Asia sta...
This is not a bug, Shibe. All addition and deduction of your rank points will be counted to your selected server, which is Asia in this case, regardless of which server you are playing on.
fathom timber
@celest shadow all answer there came from robot how can i tell him my problem ?
fathom timber
i want human to tell him my problem to solve it me
wooden elm
Omfg real shibe
short lichen
fluid ore
Huh why delete message
celest shadow
You will need to answer the FAQ bot to be redirected to the proper customer service representative, @fathom timber.
fluid ore
Omfg real shibe
Don't chat here bro go general
wooden elm
Anyone know how to add period to our name like. dream.
wooden elm
Don't chat here bro go general
Yes but I wanted to ask smth about the username
icy bough
Hey
onyx dagger
The feature was already introduced before season 16, @fluid ore.
celest shadow
This was the latest implementation mentioned in the Dev Log, @fluid ore. Please watch the YouTube video if you have not.
fluid ore
Ok I warch
icy bough
Anyone know how to download pubg mobile in india please
fathom timber
I dont how you are thinking you are create a new bad system to beat the cheaters and you give this bad system to million of players and they must select one server to play on it .... with out any testing and it have many glitchs and bugs
vagrant onyx
@wooden elm what you mean ?
icy bough
@celest shadow @onyx dagger @wooden elm @celest shadow anyone tell me
storm flumeBOT
Please refer to this channel's pinned messages for further information, @icy bough:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
onyx dagger
You really know that the game is banned in India, @icy bough.
Talking about the Global version.
wooden elm
<@478191425272414211> what you mean ?
U saw sevou video he changed name to panda with period right
wooden elm
Feel free to use <#481792418564407296> to inquire for a nickname change, <@47819...
I mean the in game username
icy bough
I know @onyx dagger but I need to play
onyx dagger
With period, @wooden elm?
wooden elm
Yes
onyx dagger
Kindly refer to the Pinned messages of this channel, @icy bough.
wooden elm
Like this
.test.
vagrant onyx
@fathom timber send it on #old
Notice that in future update it they might be some stuff they will change
fathom timber
i am start play and i chose euorp server how he change to meddle east server ?
all this stupid things made to beat the cheater and the cheaters still playing and they get places in top 100 players
celest shadow
I mean the in game username
Most likely a special character. Unsure, but feel free to post images in #media and ask around in #pubg-mobile.
wooden elm
Most likely a special character. Unsure, but feel free to post images in <#48120...
Oh okay thank you
fathom timber
i am crown 2 in euorp i cant play again to rach ace tire in another server
vagrant onyx
@fathom timber i think this happen when 2 player are there and the leader is change so i think the server change or not change
vagrant onyx
@fathom timber like you are in Asia server than a friend invite you and he choice Asia server
so you will play with Asia server
( i think depend who have the star )
vagrant onyx
@fathom timber no no not change
cause of the player that invite you he choice Asia server
so you will play Asia server
fathom timber
he change to meddle east server
vagrant onyx
@fathom timber when you rest your game you will be back in Europe server
fathom timber
noooooo
vagrant onyx
@fathom timber i am not sure if there is a glitch or something
fathom timber
see 5105824175
vagrant onyx
@wooden elm i think you can
Like .Dream.
@wooden elm notice you cant have like the same username ones something using it or have is are there name
vagrant onyx
@wooden elm you cant have .Beast.
fathom timber
@vagrant onyx he didnot change again to euorp server it still meddle east my brother and when i play any classic game the rank points added to meddle east statics
vagrant onyx
If someone has that username
wooden elm
I just need the character :)
vagrant onyx
<@!161471952005890048> he didnot change again to euorp server it still meddle ea...
Yes point added to middle east not your server
if the leader choice Middle east server from settings
vagrant onyx
I just need the character :)
I do not see any special character on it
onyx dagger
Click on Ok then, @wooden elm?
vagrant onyx
Maybe he using other keyboard
fathom timber
iam lonly in lobby and the selected server is meddle east and i cant chnge it or return to my selected server
vagrant onyx
@wooden elm go to his profile
and tab above to copy his username
onyx dagger
Apologies for the inconvenience happened. 
sharp wolf
Hey my wanna see my ling?
fathom timber
@vagrant onyx can you help me please
onyx dagger
Try checking your Internet connection, @sharp wolf.
And you should've thought of it before you chose a server.
sharp wolf
@onyx dagger my server was automatically changed idk how
vagrant onyx
@sharp wolf @fathom timber do you play in other acc or only 1 account
sharp wolf
When ever i chat in customer service the conversation instantly ends
fathom timber
see this please
sharp wolf
@vagrant onyx only 1
vagrant onyx
When ever i chat in customer service the conversation instantly ends
You cant request server change its ended you had to request before 1 December @fathom timber
fathom timber
This is in euorp server rank crown 2
sharp wolf
My bad😭 😭
fathom timber
i swear it automaticlly change
sharp wolf
@fathom timber even mine
vagrant onyx
@sharp wolf @fathom timber try to rest your game
log out > repair > client repair or routine repair or rest all settings
( its could be a bug or you could change it , some people faced that issue )
sharp wolf
<@702855716297375824> <@320405872368943104> try to rest your game
log out > rep...
Ok i will try once
fathom timber
ok my brother please wait me i will try it and i will back again please stay here
vagrant onyx
Ones you play with someone that had that server its will change to that server , ones you leave there team you will be back to your server
if you not back to your server
close the game and open again @sharp wolf @fathom timber
icy bough
@sharp wolf
vagrant onyx
@fathom timber you remember how its happen ?
pearl kite
Help!
vagrant onyx
@pearl kite yes ?
pearl kite
I got ban 2nd time for no reason ive my full gameplay
night cloak
the same problem
you have to wait 60 days
fathom timber
Yes when i played with my frienf
vagrant onyx
@pearl kite how long the ban ?
pearl kite
3 days
vagrant onyx
Yes when i played with my frienf
You could got that bug
fathom timber
and he select middle east server
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @fathom timber.
fathom timber
when we finsh playing
pearl kite
Ive full proof 
i did nothing wrong
night cloak
you should wait 60 days @fathom timber
gray gazelle
How to register for test server
night cloak
@pearl kite it is a bug
vagrant onyx
@fathom timber try to contact cs but i heard they don’t accept request to change server ones its 1 December
celest shadow
Do you have the beta version downloaded, @gray gazelle?
fathom timber
i am exit from the game and when i enter to it again the selected server is middle east and cant change it again
gray gazelle
Do you have the beta version downloaded, <@740746277184077866>?
Yes
night cloak
i am exit from the game and when i enter to it again the selected server is midd...
you have to wait 60 days
pearl kite
2nd time in a period of 10 days @night cloak
night cloak
2nd time in a period of 10 days <:amiajoketou:659379333881659392> <@45622657779...
Feel free to submit a report in #old and include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
fathom timber
@ iam
vagrant onyx
@fathom timber dm me
celest shadow
Please update your beta version if you have not, @gray gazelle. You will be able to obtain a test server code in the events section of your global English version of PUBG MOBILE. Use that code in the beta version to access it.
fathom timber
try this put the points add to statics on middle east server not in euorp
vagrant onyx
@fathom timber i send you private message
celest shadow
You should know we are unable to assist with account suspensions here, @pearl kite. Please refer to FAQ 2.12 in #faq.
pearl kite
Ok thanks
night cloak
neon cliff
This issue was faced by many players.@sharp wolf
You can go to customer service and report the issue in (restrictions changing server)
You will be contacted by an agent in a few days
night cloak
Why only my server was changed automatically
go customer service -> hot topics -> Restriction about switching servers -> Contact us -> tell them you switched your server by mistake
Please help
sharp wolf
Yes i did that but they instantly ends up
neon cliff
Ends up?
night cloak
that means you or someone manually switched your game version , you must wait till the season change then it'll be unlocked
dusky jewel
hangs the support chat
night cloak
Help me please
night cloak
that means you or someone manually switched your game version , you must wait ti...
What happened
night cloak
What happened
thats my question
what did you do
When I login which fb it is telling like this please help
what did you do before
night cloak
what did you do before
Login with fb that's it really
Please help
im guessing your account got hacked and hacker changed your game version
night cloak
im guessing your account got hacked and hacker changed your game version
😲 I died I spent 9k on this account please help
Please help me with your pubg team
night cloak
😲 I died I spent 9k on this account please help
when the season ends, it'll be unlocked
Ok
Sir this is my kr version
Ok sir bye
wooden elm
Click on **Ok** then, <@478191425272414211>? <:milk_think:765917401614647326>
It's a screenshot from video lul
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @night cloak.
gray gazelle
How to apply test server
clear spindle
#questions message
Refer the above link, @gray gazelle.
gray gazelle
But I can't find test server in events
clear spindle
If so wait patiently.
spring onyx
How to get back my Account
polar marshBOT
@spring onyx:
tacit sedge
Are you sure it's third party app na
clear spindle
I'm sure but VPN is not recommended.
tacit sedge
Can I get any official update
glass kelp
i downloaded pubg beta now its asking for invitation code how to get it
clear spindle
Answered you in #chat.
glass kelp
where
tacit sedge
DNS changer Using while get ban on pubg?
clear spindle
DNS changer Using while get ban on pubg?
I have answered you it won't give you a ban.
glass kelp
how to check
clear spindle
@glass kelp #questions message
tacit sedge
Any official updates from Pubg monile
glass kelp
founded
tacit sedge
Mobile
clear spindle
@tacit sedge official update for ??
distant charm
glass kelp
it bring me here
clear spindle
@glass kelp, if you don't find that in game wait patiently.
glass kelp
clear spindle
Any Pubg Mobile official update
Official update for??
tacit sedge
Are you Pubg official
clear spindle
@distant charm contact the in game customer service.
clear spindle
Are you Pubg official
A staff for this server.
glass kelp
what if i did not got the code
distant charm
@clear spindle no reply
clear spindle
what if i did not got the code
You won't get the beta. 
clear spindle
<@756880767837274213> no reply
wait patiently for a reply from them.
glass kelp
why are they doing like this
languid estuary
Hello, I accidentally deleted the play game account in pubg, how can I get it back?
storm osprey
polar marshBOT
@storm osprey:
sick shale
@languid estuary You can't, contact customer service for further information
tacit sedge
Sir can I use this app
polar osprey
my server accidentally changed is there anyway i could change it back?
sick shale
Sir can I use this app
It's fine if you just want to change your DNS settings, but changing your location isn't recommended
distant charm
tacit sedge
Sir can I use this app
This app will get ban while using pubg
clear spindle
It's fine if you just want to change your DNS settings
glass kelp
can you tell pubg developers to send me invitation code
clear spindle
Patience.
tacit sedge
> It's fine if you just want to change your DNS settings
This app recommend?
clear spindle
Yes.
glass kelp
if i did not get within 3 days then u ask the developers to send me
clear spindle
Seems like the game is not available on your region.
sick shale
You have to state your issue properly
clear spindle
if i did not get within 3 days then u ask the developers to send me
Refer the link I mentioned you.
distant charm
@clear spindle Help me bro
polar osprey
how tf do i switch my server back without waiting 60 days
clear spindle
<@756880767837274213> Help me bro
I won't be able to assist you with in game account issues.
@polar osprey you have to wait for 60 days to change that.
stray moon
What is meant by illegal trade item plz anyone tell
night cloak
Hello Pubg I spent 6 million dollars on my account and was blocked by mistake. I need help, please
polar marshBOT
@night cloak:
glass kelp
why its blocking me
clear spindle
Contact the in game customer service, @stray moon.
stray moon
I don’t no what happens
clear spindle
@glass kelp move to a discussion channel.
stray moon
I filled a claim but no response
clear spindle
We cannot help you with account related issues.
stray moon
Where to ask
clear spindle
Do the file claim.
distant charm
glass kelp
i check pubg mobile global version i don't have invitataion code
sick shale
@glass kelp Where are you from?
distant charm
How to fill Conversation
sick shale
@distant charm Select other
sick shale
india now in singapore
That's the reason probably
distant charm
@sick shale New conversation come
glass kelp
why
somber dawn
i need to change my server to asia i wrongly changed it to South America please help me
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @somber dawn.
somber dawn
customer service response is not good
storm flumeBOT
Please do not use languages other than English, @olive magnet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
olive magnet
Please help me
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @olive magnet. Remember to read through #faq before asking questions in the support channels.
olive magnet
I Lost My 10 Level Clan
sick shale
Feel free to create a new clan, there's no way to recover lost clans. Contact customer service for further information
compact prairie
hello my pubg account was stolen on twitter but facebook and email still mine what can i do with me
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @compact prairie.
surreal condor
525445562 is my id. I accidentally played with friends, they had a server in the Middle East and I was transferred from Europe to the Middle East. I can not change the server, in the Middle East everything lags, it is impossible to play. Please help to change back, do not want 60 days not to play.
storm flumeBOT
Hello, @surreal condor!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
green belfry
I didn't get the test server event In pubgm
onyx cairn
This means the program is full or not available in your region. @green belfry
manic cobalt
Hey
When i open test server event and tap on generate code its gives me an error and didnt give code
late crown
onyx cairn
@manic cobalt
This means the program is full and will be available for more players soon.
manic cobalt
Okk
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @tepid trench. Remember to read through #faq before asking questions in the support channels.
hollow canopy
@onyx cairn
onyx cairn
What's your issue? @hollow canopy
onyx cairn
Stop mention me for no reasons.
lost jungle
I have an issue with the game
onyx cairn
You should write the issue then...
lost jungle
I have been banned for no reason, and now all my records for this season have been deleted
polar marshBOT
@lost jungle:
frozen reef
Hi , I had a ban for 10 years while I didn't do anything wrong ( no hack no vpn no cheating no glitch ) , can you unbanned my account please ?
My ID : 5474831537
polar marshBOT
@frozen reef:
lavish granite
Why iam unranked?
vagrant onyx
@lavish granite you rank show if be top 500 or 1000 i think
Not only you , other player get unranked when they get Ace tier
lavish granite
Okey but why
vagrant onyx
Maybe they changed it
lavish granite
Changed what?
But my friend ranked and he plays with me in the same server and his points less than..
@vagrant onyx @onyx dagger
vagrant onyx
@lavish granite wait till tomorrow maybe
shy mist
I've been receiving lot of ping issues when I'm on data connection and it'll be normal with wifi! Checked up with the network which works fine with other apps! Can I get help regarding this! Tried client repair and clearing cache files too .
vagrant onyx
@shy mist you got 10 min ban data error with client ?
shy mist
No I didn't face any ban bro!
shy mist
Yes the ping issues @vagrant onyx
night cloak
does route repair help with mic glitch?
vagrant onyx
does route repair help with mic glitch?
Maybe , try to change dns refer to #faq 4.5
shy mist
Yes I've witnessed it many times..But the issue is persisting from 2 days and only when I'm on cellular data..It works perfectly with wifi..
vagrant onyx
@shy mist maybe there is issue in that side
celest shadow
Contact your ISP, @shy mist. It might be an issue on their end.
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @lavish granite.
shy mist
@celest shadow Okay I tried it.. Nevertheless thanks for the help@vagrant onyx
lavish granite
I contact the customer service in the game but they didnt tell me why iam unranked
celest shadow
Can you show me your account profile, @lavish granite?
celest shadow
There is a possibility that your account was marked as suspicious, due to multiple reports by other players and hence the reason it is displaying Unranked, @lavish granite. You will need to wait until your account is no longer under investigation, feel free to contact the customer service again for assistance.
tranquil helm
omg pro
storm flumeBOT
Please avoid going off-topic, @tranquil helm. You may have unrelated conversations in #chat.
viscid night
i found a hacker telegram group chat ;-;
tranquil helm
lol
celest shadow
Please report it to Telegram, @viscid night.
lavish granite
@celest shadow okey i will wait until i ranked
celest shadow
All right.
quiet cosmos
Hi
valid zinc
Hi can i ask why this is happening?
celest shadow
I cannot confirm you anything, @lavish granite. Please contact the in-game customer service for further assistance.
lavish granite
@celest shadow they didnt replay to me
celest shadow
Please be patient.
lavish granite
Okey
quiet cosmos
Where to find the Royal Pass draw
night cloak
i accidentally clicked below 18 in pubg
valid zinc
Ok for some reason the video won’t load but basically if I click on the token for the shooting range in cheer park nothing happens & I can’t re-enter the firing thing
manic cobalt
Is it a glitch
cinder cypress
Hello PUBG &Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 2 and i am very fairly playing this game.
And I spent on my account over 20k doller
And many time I got report from Arab players they do many report on sim time . i love pubg and I want my account back So please help me and UNBAN my account.😓 Thank you team pubg
(I play ipad11 )
PUBG ID
5105382172
Nickname- Name
NRK'
onyx cairn
No glitch @manic cobalt
manic cobalt
ok then when will i be able to get code as im a true pubg lover i also want to play beta version because global version i cant play rn due to ban
noble barn
yo anyone wanna play metro royal and go to the radiation zone
night cloak
yo anyone wanna play metro royal and go to the radiation zone
please use #activities
onyx dagger
You may report them in-game, @night cloak.
velvet cradle
Can you guys help me?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @velvet cradle.
manic cobalt
ok then when will i be able to get code as im a true pubg lover i also want to p...
.
velvet cradle
I tried update my pubg but in play store show me that i have been download the latest version of pubg mobile
solar viper
My account has been wrongly banned please review my account @storm flume
polar marshBOT
@solar viper:
night cloak
I tried update my pubg but in play store show me that i have been download the l...
you must wait till season end and then your account will be unlocked
you can downgrade your pubg version but you might get banned while downgrading
night cloak
You may report them in-game, <@456226577798135808>.
Thank you
onyx dagger
ok then when will i be able to get code as im a true pubg lover i also want to p...
Patience.
You're very welcome, @night cloak!
velvet cradle
Omg
onyx dagger
??
void kettle
Why was my account banned for 1 day I don't hack ? I've been playing by the rules since season 2 and spend over a thousand In the game
polar marshBOT
@void kettle:
onyx dagger
Looks like someone has aces to your game account, @velvet cradle.
Please contact customer service in-game about this as only they can help you with Account related issues
If it is a 1 Day ban, and it is iOS, you may refer to the Pinned messages of this channel, @void kettle.
fresh flame
hey , i was playing in Europe this at the start of this season and after 2 weeks suddenly changed to south America , how can i switch it back to Europe ?
onyx dagger
You my change the server after 60 Days, @fresh flame.
onyx dagger
It is not possible.
fresh flame
but why , i wasn't the one who changed it
onyx dagger
You're welcome.
fluid ore
Why did pubg remove the
decline all friend requests option?
may i know
fluid ore
thanks
onyx dagger
You're welcome!
gentle vault
sick shale
It's over
alpine fossil
I need to contact experts
onyx dagger
State your issue, @alpine fossil.
tribal crescent
Bro they don’t help you...
alpine fossil
I got banned without any reason
polar marshBOT
@alpine fossil:
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @night cloak.
sick shale
@night cloak Join France server if you want support in French language, you may find the link in #735483472432594994 3.1
stark plank
@sick shale Hello.Good work🙏
Crouching with a melee weapon and walking quietly in the game does not work.Our footprint comes out.
storm flumeBOT
Hello, @stark plank!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
barren furnace
Africa needs a server pubg mobile we play Europe server with 200ms and that's unfair because people in Europe has 20ms and they see us first so they have an advantage over us and they win us so we cannot enjoy the game so please make a African server for Africans
I'd : 5277181271
Device: Android 10
Network : Wi-Fi
Country: South Africa
onyx dagger
In #old, @barren furnace. Not here.
You may find it in 3.1 of the #735483472432594994, @vagrant tulip.
cinder stratus
How to unlink email from pubg ?
onyx dagger
You may contact Customer Service in-game for that, @cinder stratus.
onyx dagger
You mean Choose another server? @strong flare
strong flare
No
cinder stratus
You may contact Customer Service in-game for that, <@623140884636237850>.
I did that , only auto reply come and end conversation.. sad 😦
onyx dagger
OH, you mean a Discord server?
So you want to share this Discord server, @strong flare?
strong flare
OH, you mean a Discord server?
Yes
onyx dagger
I suggest you to try reading it. @cinder stratus
storm flumeBOT
Permanent Invite Link:
:white_small_square: https://discord.gg/pubgm
onyx dagger
There, @strong flare. ^
strong flare
Thanks
onyx dagger
You're very welcome!
rough nimbus
When 90 fbs will be supported on poco X3 nfc (snapdragon 732g)??
onyx dagger
Soon, @rough nimbus.
night cloak
may i know the one day ban is fixed or not?
rough nimbus
Soon, <@599447516802580492>.
This "soon" can extend to the next year🤦
night cloak
its been two weeks
cinder stratus
I suggest you to try reading it. <@623140884636237850>
I did , but there’s no article about unlink email adress , only unlink social media ..
night cloak
No information about that, sadly, <@456226577798135808>.
i want a mod response not from a random guy
onyx dagger
Well, @cinder stratus, as the Email link feature is still in the BETA version, I think you're not able to Unlink it.
onyx dagger
i want a mod response not from a random guy
Alright then. You would get the same response anyways.
olive dove
may i know the one day ban is fixed or not?
The response to this can be found in here:
#questions message
gentle lava
Link to report hacker?
night cloak
@onyx dagger u had no info ;-;
onyx dagger
? @night cloak
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @gentle lava. Additionally you can report them via http://cheater-report.pubgm.cc/.
cyan prism
Hello ..
I have a problem in my Pubg account which Id is 5223956294 that I can't use my account because I my account paired with Facebook
And my Facebook account has closed due to technical issues and I contacted with Facebook to get back my account and I'm waiting
Could you kindly help me to get back my pubg account.
Best regards.
onyx dagger
You need to wait for the response from Facebook, @cyan prism.
cyan prism
No
@onyx dagger What if my Facebook account closed I will loose my Pubg account ?
@night cloak So if I cannot log in the game I lost my account.
onyx dagger
Stewart Dima? @vagrant tulip
Do you have any other Social Media accounts of yours like Twitter linked with your Game account? @cyan prism
If you do, you may login through that and then Unlink the disabled Facebook account.
Not really. @vagrant tulip
proud sand
У меня проблемы с получением награды в метро за 28 уровень не дали комтюм😫
onyx dagger
Did you mean like different characters like Sara, Victor, etc, @vagrant tulip?
English please, @proud sand
Apologies for the ping.
sick shale
@vagrant tulip Are you talking about Dima?
Try to ask in MENA server please, we don't have information about it
You can find the link in #735483472432594994 3.1
storm flumeBOT
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
lucid cobalt
Hello Community ! Today i was pretty sick of the TDM BUG or GLITCH where we cant see enemy players timer is stopped and we also cant see our own team mates this bug is due to Internet Connection and Emulator and i dont know why this happen but today i found a temporary fix for this here what you have to do
First Goto Gameloop play normal tdm match
if u get this bug
goto your network connections
if you have more than 2 internet connections just swap it
but if u have a single internet connection then
enable and disable it for like 2 3 times
and your ingame bug will be fixed
remember you have to swap it for within 1 2 seconds or otherwise youll be log out of the game
happy gaming
sick shale
@vagrant tulip It's handled by the team in MENA afaik, yes
storm flumeBOT
Hello, @lucid cobalt!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
mint isle
How to open beta pubg mobile pls help mee
olive magnet
I want Justice 😭
mint isle
@night cloak Android
olive magnet
I'm from India
And I lost my level 10 clan in pubg mobile global
muted patrol
Im tired getting killed by these outsiders
mint isle
@night cloak okk send the link
safe grotto
I wany to switch server plz help
olive magnet
I unable to come online because pubg banned in India and my leadership transfer to another person
amber junco
Hello, I was banned in the pubg for 10 years, I'm an honest player, please help
polar marshBOT
@amber junco:
night cloak
Help
olive magnet
night cloak
I got 7 days pan bro
olive magnet
night cloak
Without no reason
olive magnet
I'm the real leader of this clan
night cloak
Help
mint isle
@night cloak i have already downloaded beta version but it is asking invitation code,i don't know what is it,where can i find it,pls help
polar marshBOT
@night cloak:
olive dove
<@456226577798135808> i have already downloaded beta version but it is asking in...
Only invited players can participate in this beta testing phase.
tough tundra
i need help with it.
mint isle
@night cloak haa okk thank u
tough tundra
mint isle
@tough tundra what is it bro
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @tough tundra. Revert this at any time by sending .emulator in #481204134859505684.
atomic raven
Why this idiots are not banned
gleaming forum
How can register my team for competitive
atomic raven
i can't share link from live
storm flumeBOT
Hello, @atomic raven!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
atomic raven
not useful. Because no one cares. I have reported several times, however the person is still playing
onyx dagger
A lot of cheaters do get banned everyday, @atomic raven.
atomic raven
This guy is live every day on facebook, and he is still playing (4 hours ago new video) @onyx dagger
Yes, sure
olive magnet
@night cloak You helping me or not
But this is not fair pubg Mobile banned in India so how I can come online 😭😭😭😭
I lost my level 10 clan 😭😭
How ican ask Whare
night cloak
not useful. Because no one cares. I have reported several times, however the per...
you have to record his gameplay and contact customer service and submit to them(make sure you send them the hacker's ID and ign)
Oh and you should take screenshot of his stats too
green belfry
What is jet ski and air drop armored vehicle
cobalt lion
Hello guys I have pubg mobile account and i link it with yahoo eamil for sone reason someone take my eamil and password and he change the code Now i he use my account every single day I wanna unlink my email in pubg mobile account how to do that !
west swift
Pubgm beta link plzz
night cloak
Hello guys I have pubg mobile account and i link it with yahoo eamil for sone re...
the best way is contact customer service
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @cobalt lion.
sick shale
@west swift It isn't available to public
cobalt lion
but they take a long time to reply my message ٴٴٴٴٴٴٴ@storm flume
night cloak
but they take a long time to reply my message ٴٴٴٴٴٴٴ<@!168274283414421504>
but still that's the only way
still ivy
You said 30 days, it has been 34 days, no answer yet
in-game help place writing by driving for 30 days, 34 days no answer, don't fool people
sharp wolf
west swift
<@460697452547407872> It isn't available to public
Iam apply tests but not replay
sharp wolf
My server changed automatically
sick shale
@sharp wolf How did it happen
sharp wolf
Idk now i am not able to play
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @sharp wolf.
sharp wolf
Its freaking 700ms ping