questions

[tired aurora]

I don’t remeber registration date because of its from season 3!

Also i dont have no power payment receipt because i got uc from store!

[wet mauve]

Hello, my uc was deducted. But I need to know for sure how much all of it that'll be deducted, Is there possible to know this? ;(

[sick shale]

@tired aurora Providing such information is a MUST due to security reasons, try to get them in any way or contact customer service again for further assistance

[sick shale]

https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379

[tired aurora]

Its possible to get them! My account linked to icloud and twitter and email belongs to me! Only number i lost .. what should i do more than that to provide that its mine!

[sick shale]

@tired aurora Contact customer service and ask them please, I can't help with account related issues

[wet mauve]

Yes but my deducted uc seems because my past top up, my latest one was from totally legal top up

[tired aurora]

Please help me bro, I can’t wait till response, the one who open my account typed in signature he will use hack to ban my account! I will lose my account forever:((

[waxen zephyr]

@sick shale can u help me with this login problem?? I will attach the image.

[nocturne thorn]

I had a period of safety observation please help me

[wet mauve]

Just need to know the illegal amount, so I can clear them with the legal one. Is it possible?

[sick shale]

Contact customer service

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nocturne thorn.

[stark plank]

@sick shale Hello,good work.

Do I have to wait 60 days to change my server?

[wet mauve]

Customer service in the app seems doesn't help, I can't get live suppport

[nocturne thorn]

Or tell me what i do

No one help me

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @wet mauve.

[sick shale]

Yes

[tired aurora]

:(((((

[nocturne thorn]

???

[waxen zephyr]

I can’t log in with my Apple ID! This message shows up

[wet mauve]

Can't raise a ticket about it to ask how much the illegal amount to deduct

[nocturne thorn]

Pleas help pleas

[sick shale]

Korean version?

[waxen zephyr]

@sick shale yes and I know u guys deal with global version here. Is there anyway you can help?

[sick shale]

Contact their customer service, we cannot help

[waxen zephyr]

@sick shale I contacted their customer support, mailed them but got no reply!

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @waxen zephyr.

[waxen zephyr]

Anyway thanks for the reply @sick shale

[onyx dagger]

You're just under the observation, @nocturne thorn.

[gaunt mulch]

Hi

[tired aurora]

Who can help me in my problem 😦

[gaunt mulch]

можно писать по русски ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tired aurora.

[torpid iron]

stacked at 98%, some fix plox

[storm flume]

Please do not use languages other than English, @gaunt mulch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gaunt mulch]

Me. Banned without reason. I am extremely indignant and upset about this situation. I don't use third-party software, I don't play with cheaters, I don't play with cheats. I think the ban is not fair. Ready for any checks. I play with iPad Pro sometimes with iPhone 11. I was banned for no reason, I demand full rehabilitation and justification. From the moment the banskoovoroda appeared, I have been applying for an investigator, I want to fight with cheaters and it is extremely unpleasant for me that I am accused of foul play. Thank you in advance for your answer and look forward to full rehabilitation !! ,,! , Your anti-cheating system is not perfect, or there is a failure or an error, I am very upset. I was banned for a day and this is nonsense. But I am outraged that your system equated me with cheaters !!!, any person is innocent until his guilt is proven !!! I am not guilty!!!! I didn't break anything !! Understand the situation. I demand full rehabilitation !!! Отправлено с iPad

[polar marsh]

@gaunt mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @drifting jay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lethal perch]

How to get esports/tournament room card?

[sick shale]

They're used in the official tournaments only

[lethal perch]

@sick shale how to conduct a third party authorized event

[sick shale]

Refer to this message
#questions message

[lethal perch]

It also give me tournament room card?

@sick shale

[sick shale]

Yes, you will get support for your tournaments but read the rules

[torpid iron]

@sick shale Some help mate plox, its just happened me right now.

[proven crescent]

Anyone with knowledge of metro Royale? I wanna know about steel plates vs carbon fiber boards and also about hyperactive and reenergise talents

[lethal perch]

@lime juniper

I have a question

[blissful spire]

Question. I am originally from asia server. But After I join an custom NA server. I cant go back to asia. Is there a chance for me to get back withiut waiting 59 days?

[proven crescent]

I don’t want to be spamming but I keep asking that question and nobody responds to me

[lethal perch]

@proven crescent basically no one play that

😶

[proven crescent]

That’s a hoax people do play it and even if they didn’t this is a mode just released and you are telling me the official pubg mobile discord’s support page doesn’t have anyone to clarify wth the functions of the mode and it’s items are about? Come on

[native coyote]

Will the metro royale mode be removed when this season is over? @lime juniper

[proven crescent]

The steel plate vs carbon fiber board thing, the game’s description of these items are confusing wth is protection? Is it damage reduction? Coz if that’s the case a level 6 with 3 pink plates should make you immune to body damage which I doubt is the case so then what is it? Durability? That’s what the strap is for? Penetration? That’s what the fiber board is for, Max durability? That doesn’t change so what does the steel do?

[drifting pagoda]

is there any maintenance going on?? or any issue with the game ? because I am getting 960ms since last night ...plz help

[proven crescent]

Then there is the hyperactive and reenergise talents, does the hyperactive get triggered when your health is actually regenerating? Or does being boosted count too? As boosting is another form of healing as the description says healing it’s uncertain whether it would be triggered by boosts when you are max health or not and there is no icons for active talents during the gameplay to know this and as for the reenergise talent.. if hyperactive is activated by boost even if you are max health does it get triggered by the boost you get from reenergise talent? Or only consumable boosts? Coz if it’s talent then it makes the dash talent pointless

[primal garden]

I have 20 ms but not able to collect items why

Lost 82 points in two matches please fix it game day by day became worse not better

Season 1 to five was better then now

[gleaming spoke]

Yes i agree i miss old pubg m

[charred ore]

اخترق حسابي

[storm flume]

Please do not use languages other than English, @charred ore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[charred ore]

my account hacked

@lime juniper

@bold siren

@thin halo @sick shale

[sick shale]

Stop spamming, state your issue in English

[bronze flax]

Is there a contact mail for support?

[sick shale]

[e-mail]

[charred ore]

@sick shale what days him reply for me

[sick shale]

What

[charred ore]

Do yo speek arbic

@sick shale

[sick shale]

No, for support in Arabic you can join MENA server, refer to #735483472432594994 3.1 for the link

[plush oyster]

Аккаунт взломали

[storm flume]

Please do not use languages other than English, @plush oyster. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @celest hill. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest hill]

Help me change the server to Europe ! I wrote to the support service and wait a day !!! The answer is not present (

[sick shale]

You can't request to have a countdown reset for server selection, you must wait for 60 days

[manic siren]

Game is broken. This is freaking ridiculous.

[celest hill]

Can't the support service help??

[terse creek]

How can I change my account from the Vietnamese version to the global version?

[storm flume]

Hello, @manic siren!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

No it's not possible anymore

[sick shale]

You can't

[terse creek]

@sick shale why?

[sick shale]

Because it's not possible, and that's how it's supposed to be

[celest hill]

Yes but the support service took my request and said that they would pass it to the operator !! A day has passed and there is no response

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @celest hill.

[night cloak]

any body i changed my server by mistake can i change it?

[sick shale]

No, you must wait for the cooldown time

[night cloak]

people were changing from support

can i change from in game support?

[sick shale]

It was possible before December 1

[night cloak]

i change it first time

i was looking for rooms when i changed server to find room my changed from settings aswell.

[knotty galleon]

Hello, Please I need help Now !! it is important..
My account in pubgm has been haacked from my facebook account
the haacker connect my account with his googleplay account
please I need help from someone to disable the haacker's googleplay account from my pubgm account today..
Any evidence you need I will sent it to you..

[sick shale]

@knotty galleon Contact customer service and follow this conversation:

[knotty galleon]

ok wait

[knotty galleon]

it ask me exactly "What is the exact registration date of your PUBG account ?"
what is that mean ?
the date that the haacker linked his account in ?
or the date that I have created my account in ?

[high socket]

im lagging on iphone 12 pro max fps drops

when will they adjust the game for it ? its everyone laggging on iphone 12 pro max

[sick shale]

@knotty galleon your account

[knotty galleon]

how can I know the exact date please

I got it thank you

[short lichen]

Wifi lag or fps

[high socket]

fps

@short lichen its everyone on iphone 12 pro max game is not optimized i think for a14 chip

[short lichen]

Please report this to #old

[high socket]

dude no tim

do it for me @short lichen its all over google

na server and wifi with 300 download and 20 ping

[short lichen]

Type the message you want me to send and I'll copy it

[lilac fulcrum]

i need help im not able to collect the cyber crate from the event

[high socket]

my ign is nobleDRBOSS id is 5144844957

getting xrazy fps drops

[knotty galleon]

How can I sent a screenshot to customer survice in the game ???

[short lichen]

It should have the option in the chat

[knotty galleon]

I just have the sent option

sent a message

[short lichen]

I think once you contact them you get to send pics

[lilac fulcrum]

@short lichen why doesnt it let me collect my cyber crate

[short lichen]

It might be due to a bug. Try reinstalling the game and see if it happens again.

[lilac fulcrum]

the whole game for a CRATE??

nah nvm

[sick shale]

You need 100 cyber points for a crate

Click on question mark icon for more details

[shell timber]

How help me please for problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shell timber. Remember to read through #faq before asking questions in the support channels.

[shell timber]

Please i need help

[short lichen]

What is the issue?

[lucid prairie]

We can't play star challenge?

[shell timber]

I took the band for no reason

[polar marsh]

@shell timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[knotty galleon]

@sick shale Brother I can't send to the customer survice a screenshot becuase my phone bar overlap the button that make me send it
can I type the date of the first and oldest payments rather than the screenshot ??

or if there any other method to sent a screenshot please ??

or can I sent it here ??

[sick shale]

You can upload to Imgur and copy the link

(Hosting service)

[knotty galleon]

oooh yess thank you very much

should I make a link in a specific website ?

tell me please name of a website of those you can accept their links

[sick shale]

Try imgur

Copy link of the image and send it

[raven geyser]

if someone stole my facebook and signed in the game and then I restored my facebook but he still can access my game account, how can I sign him out?

[astral escarp]

Hi, for two days, I've been using an ipad pro 2020 pro, I can't solve a bad playing bag about internet connection. I did a Speedtest with my Wifi: 260 downloads and 180 uploads with 4 ping, I never had problems with the old device ( Ipad 2018 ). Any movement is made after 1/2 second and slowing down my game hostile. Can you help me? I'm supposed to have 20/30 ping on the game and I have 60/70 ping. I don't have a problem with the old ipad game.

[night cloak]

@astral escarp Please check your DM

[knotty galleon]

thank you too much you helped me a lot

[sick shale]

You're welcome

[high socket]

how to fix this stupid fps drops on iphone 12 pro max

[sick shale]

Lower your graphics settings

[astral escarp]

I have completed the form

[high socket]

@sick shale its smooth extreme

[sick shale]

Try to repair the game

[high socket]

i did its everyone not just me

[night cloak]

@sick shale it is happening in all ios devices i think its a bug

[sick shale]

Feel free to submit a report in #old and include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[mossy oxide]

Hey guys so my account was hacked and the hacker linked his email to it but i was still able to get on it because of social media but now i can not because he banned it and my social unlinked it there anyone who could help me because i have spend at least 10k $ on it and when i try to email support or whatever only response i get orr change ur social network password what the matter with those ppl i have spend so much money and noone is there to help

[thick hearth]

hey guys i switch my server by mistake today i want to switch it back please help me
i tried to talk with costumer service this is the result

[night cloak]

you can switch server after 60 days from the day you changed server

the last date for reset cooldown was december 1st

[thick hearth]

so i have to play witn trash ping for 2 months

[night cloak]

we cant help you

[thick hearth]

thanks

[astral escarp]

Do I recive a confirmation of the problem once I solve it?

[sick shale]

Not necessarily

[astral escarp]

Ok, thx

[astral escarp]

Thank you all for the help of the 🙏🏻 I solved the problem of bug and connection. I received an update ❤️

[iron basin]

Guys my RP team event is missing from the RP page

[stable osprey]

i need support

iknow all the people who sell the hacker and i have all link to their group in telgram and discrod

.....

[surreal nacelle]

try restarting the game it worked for me

[iron basin]

It didn't work for me

[woven atlas]

@stable osprey Report cheats here https://out.weisurvey.com/?sid=5f9104c076051fbfb27d1362&ADTAG=sid.5f9104c076051fbfb27d1362.

[gray crag]

my account has been unfairly banned who can I talk to and give evidence

[polar marsh]

@gray crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@iron basin

[hollow oracle]

The lucky spins all say “when luck reaches 200 you’re guaranteed to win” does that mean that you have to hit 200 to get it?

[night cloak]

no if we are lucky we can get it before if you hit 200 you will get it for sure

[iron basin]

@clear spindle so it's expired??,so how did you get that screenshot yesterday??

[hollow oracle]

My friend agreed to buy me 8000 UC and I want an upgradable weapon but you’re only guaranteed to get it after paying 10K

would it be a dumb choice

[night cloak]

it is not like that we may or may not get before 10k uc

[hollow oracle]

I’m just wondering if the statistics would be so far against me that it’d be a bad choice

[clear spindle]

It's expired for the one who haven't joined the RP team and I have that because I'm there in a team.

[iron basin]

So if i get RP now will i get the rewards??, at least the server RP rewards??

[clear spindle]

Only the rewards from RP not from the RP Team.

[onyx plover]

@clear spindle ipdad view got banned ?

[hollow oracle]

I’m just wondering if the statistics would be so far against me that it’d be a bad choice

[iron basin]

No,i mean the RP server rewards@clear spindle the rewards of how many people have bought the RP that one

[clear spindle]

If you're lucky you can get that before 200 spins, @hollow oracle.

[clear spindle]

@onyx plover modification of in game files will lead to a ban.

[iron basin]

@onyx plover stop using configs dude

[onyx plover]

lol its not for my emo

[clear spindle]

@iron basin Not exactly sure about that.

[onyx plover]

its from someone ask me

[clear spindle]

@onyx plover modification of in game files will lead to a ban.

[iron basin]

@onyx plover ipad view on pc??

[onyx plover]

@clear spindle okay thanks rock

@iron basin yup

@clear spindle how can get ipad view on pc emo ? do you have a any solutions ?

[iron basin]

Please let me know from sources.

[clear spindle]

I wonder why you need that view in an Emulator.

[iron basin]

It has a massive advantage

[onyx plover]

@clear spindle its not my question its from someone friends

[clear spindle]

They have moved those rewards into RP Team.

[onyx plover]

I am actually good pc i don't need to changed anything's

[clear spindle]

It will lead to a ban.

[onyx plover]

see my emo enough power

[iron basin]

@clear spindle changing resolution won't ban you

@onyx plover don't modify gamefiles and use hexedit to unlock fps that will lead you to a ban

[onyx plover]

its not my own

[night cloak]

@clear spindle wait can you explain why they don’t do it anymore? Delete accounts

[onyx plover]

@clear spindle my friend ask me , he lost login to Gmail , he can't link to account how can removed or unlink or changed it ? any solutions ?

[clear spindle]

Mostly due to the policies, you can view that in game settings.

[clear spindle]

Is that his only login method ??

[onyx plover]

@clear spindle yeah

[clear spindle]

You need to reactivate that Facebook account or need to use other social media as login.

[clear spindle]

If he have other account linked with it, he can unlink the account from the settings, Refer #faq 2.5

[flint dove]

What is this iam not able to login through my Apple ID

[thin flint]

Hello PUBG MOBILE. My account has been banned for 10 years without reason and I want you to help lift the ban

[polar marsh]

@thin flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

You can unlink the Facebook account [ as it's deactivated] and link a new one or could use the profile picture of that Apple ID by logging out from the game and then re-login using Apple ID, @night cloak

[flint dove]

Help

[clear spindle]

@flint dove is that on Global English version of the game??

[flint dove]

No

It’s kr

[onyx plover]

@clear spindle he want to unlink this gmail from pubg account cuz he don't have a access to this email

[clear spindle]

We only provide assistance for the Global English version of PUBG MOBILE, @flint dove.

[clear spindle]

Oh that one, He can try contacting the in game customer service.

[flint dove]

So what should I do now?

[clear spindle]

You can try contacting their in game customer service.

[onyx plover]

@clear spindle do you have a any email or any support link for him ?

[flint dove]

I have tried but they are not replying

[clear spindle]

Nothing we can help you with.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @onyx plover.

[onyx plover]

okay i got it thanks rocky

[candid zephyr]

My server is changed automatically how thats and how can i back to Europe

My server is changed automatically how thats and how can i back to Europe

[clear spindle]

You need to wait for the cooldown to reset that.

[candid zephyr]

But i choose already Europa

Why it's changed again?

[clear spindle]

You might have changed it from the settings. It won't get changed automatically.

[candid zephyr]

How i.change it before 60days??

[clear spindle]

You cannot.

[candid zephyr]

So how its changed already?

[clear spindle]

Does that happened recently, @vagrant tulip ??

[candid zephyr]

Yes right i play with friend have North America

But i play with him but i was in Europa and my rank was up and down in europa but now its changed server and rank to North America

[clear spindle]

I see.

Please report that in #old detailly, @candid zephyr.

[candid zephyr]

So how can i get help i can't play there ping 300 and my rank is gone i was crown i 4100 poing now in North America i just silver.

I try already how contact support

[true crest]

How can I report a cheater?

[storm flume]

Hello, @true crest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[candid zephyr]

There no support for switching servers

[true crest]

They won’t be banned there. I need to send the video I have which has more evidence of cheating

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak.

[candid zephyr]

No there when it changed choose about server's gone

[night cloak]

you can switch server back to your real server after 60 days from the day you changed server.the last date for server switch support was december 1st

[candid zephyr]

But i was choose Europa server and it changed to North America by bugs because i played with friend choose North America server.

[night cloak]

it is pinned here

[wary vortex]

Hi

[candid zephyr]

Its normal switch was last it December 1st today 4 December how it changed?

[wary vortex]

5432086285

[night cloak]

you can switch server after dec 1 but you cant change it back to your real server after dec 1

[candid zephyr]

Where supporter in that all??

[night cloak]

i didnt understand

[candid zephyr]

I actually chose the server of Europe and played 400 games, but when I entered with the server in North America, my server changed, the other was like my friend, and when I left the team I did not return to the server of Europe

[night cloak]

check the pinned message in this channel

it is on the right corner

[candid zephyr]

I already write it but its not fixed my problem.

[night cloak]

@lime juniper Any Updates about PUBG Mobile India release??

[night cloak]

but we cant help to change server

[short lichen]

Just ignore

[candid zephyr]

And why my server changed so fix bugs in a game because customer support can't help him player 👍

[night cloak]

Feel free to submit a report in #old and include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[candid zephyr]

Ok thanks sir for help. 👍

[candid zephyr]

Ok sir Thanks for help. 👍

[night cloak]

welcome

[night cloak]

you can play with your friend in europe sever ask them to invite you

[short lichen]

Wait till the countdown is over. The rank goes to the server you have selected and the points that you get as well too.

[candid zephyr]

I know but my rank is gone when i play a game i just was silver

Im in Europe was 4100 Point.

See screenshot from now when i play my rank up and down in North America.

[night cloak]

it is like that

[sick shale]

The rank won't be transferred

[short lichen]

Oh nvm then

[candid zephyr]

So my rank is gone too and in North America ping very high cant play there..

[night cloak]

we cant help

[candid zephyr]

So who can?

[candid zephyr]

So who can?

[short lichen]

Nobody

[night cloak]

no one can

[candid zephyr]

Oh nice 😅
Ok Thanks for your time.

[short lichen]

Np

[umbral canyon]

is the metro royal is a seasonal event ? and after the season , we lose every thing we have ?

[harsh harbor]

@bold siren Could you help me??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @harsh harbor. Remember to read through #faq before asking questions in the support channels.

[night cloak]

state your issue please

[sick shale]

Some data will be carried to the next chapter

[umbral canyon]

can u explain more please ?

[umbral canyon]

what will happen for weapons , vests , helmets

what is the specific some data

not clear for me

[harsh harbor]

So, I recently started playing Korean Version as I was sick and tired of Indian version not coming. I don't wanna download the extra resources but everytime they start to auto download so is there a way to stop auto download??

[night cloak]

you can disable auto download in settings

[harsh harbor]

Basic settings??

I tried searching

[night cloak]

there is a download settings

[short lichen]

Its due to storage

It seems like its downloading but no storage so the game keeps looking like its downloading something

[muted patrol]

my connection is stable

Im always died because of this

[short lichen]

Its due to connection.

[muted patrol]

Everyday

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @muted patrol.

[muted patrol]

I lost 5M because of this
I never encountered this before december

[muted patrol]

I restarted the connection and the game
Its not working

Everyday

[short lichen]

It might be due to you being far away from the server or just that the wifi hasn’t been good lately

[wanton juniper]

My friend's account has been stolen. And it's been used by other guy

[wanton juniper]

But what if that guy unlinked from every accounts

My friend lost his Facebook account

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @wanton juniper.

[wanton juniper]

@sick shale do you have any solution

[bronze moss]

I changed my server from Asia to Middle East by Mistake & I can't change it back to Asai. Please Help me to change it back to Asia PUBG MOBILE Team

[wanton juniper]

Wait 60 days

[bronze moss]

60 days?🙀

[sick shale]

Refer to subpoint 2.8 in #faq if you don't have access to your PUBG MOBILE account, @wanton juniper

[short lichen]

Contact the support of the type of account you have

[bronze moss]

I better stop playing then 😤

[sick shale]

Yes, you must wait

[wanton juniper]

This guy started using this account and playing in it I asked his name and how did he got this account but he didn't reply to any of those.my friend is indian the guy who stolen the account is from another asian country

If we couldn't recover the account can we ban him

[short lichen]

You could report him to customer services.

[lusty lark]

If we use vpn for playing matches we will ban or not

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @lusty lark.

[lusty lark]

How

[sick shale]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[lusty lark]

Thanks

Can we do like this

[night cloak]

When will the premium crate come?

[night cloak]

what

[sick shale]

22 days, most probably

[lusty lark]

How to fix th error code restricted

Answer me

[onyx dagger]

Restricted? Could you please share a Screenshot of the error message here, @lusty lark?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy shard]

@polar marsh
Please help me get back to my original server
I accidentally press the wrong button in Room.
ID:572608616
NAME: 「B2K」R1DL3Y
EMAIL: [e-mail]

[devout geode]

You are unable to change the server until the cooldown expires.

[foggy shard]

Why is it that there is a option to change server in room that's not good option there

[devout geode]

You may leave your feedback about it in #old.

[muted patrol]

I have 5Mbit speed, is that not enough for pubg?

[grim tangle]

@polar marsh Why are players who log in with a player on a different server classified?

[devout geode]

Enough.

[muted patrol]

But i laways got loading icon ingame and in lobby

It kills me

[surreal holly]

My account has banned

[polar marsh]

@surreal holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout geode]

Your connection might be unstable, or someone else is using your network.

[clever plover]

Dear ,
Pubg MOBILE FYI,
I get ban 10 years I'm not using any tool cheat or any thing , also My statistics not have High head shot
I respect your policy and the rules of the game
I hope your support.

Br.5196426730

[polar marsh]

@clever plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gloomy shard]

Excuse me I am having a problem with my game. Whenever I play tdm. My game doesn't start even though the match has started long ago... How can I fix this? Here is a Screenshot of that:

[muted patrol]

But when im using limited speed(2Mbit) it runs normally

[wooden vigil]

my I'd got banned today for 1 week because my friend use hacks and i played some matches with him i want to know after 7 day what will be my tier??

[polar marsh]

@wooden vigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[void cedar]

I want to ask a question, does the 4K perspective lead to the ban

[rigid cedar]

I was checking for rooms in "room" and changed server to Asia. Doing that changed my account's region to Asia.

How do I change it back?

[night cloak]

you can change it after 60 days

[rigid cedar]

I guess it can be changed

[night cloak]

no

[rigid cedar]

It can be.

[night cloak]

it cant be changed

[rigid cedar]

Let's wait for PUBGm's support. (It can be changed dude. I saw lots of screenshots where they got mail from PUBGm regarding counter reset)

[night cloak]

the last date was december 1st

[dapper panther]

3 times from starting the season ?!! They said i can play solo but i cant i just try to start and stay more than 20 mins waiting .. whats wrong . Why 3 times under safety observation ?!!

[rigid cedar]

It's not even my Fault It's a bug or something. I was checking tournament rooms in "Room" and changed server to Asia

Why would it change my account's region to Asia?

[night cloak]

Feel free to submit a report in #old and include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[gloomy shard]

can anyone fix my problem?

[night cloak]

your account is under safety optimisation

[dapper panther]

@night cloak 3 times from starting the season

3 weeks .. it finished and when i played 1 game it gave me another week

And finish again and game me one more time week .. so 3 times

I cant play even solo

[night cloak]

your account looks suspicious to confirm you are not using cheats it is like that

[dapper panther]

@night cloak im not using anything, they want to confirm that im not using cheats for 1 time, not 3 times , 3 weeks !!! They written that i can play solo to confirm that not using cheat !! So i cant play solo also just keep me waiting .

See !! I cant play .. how they will confirm and i cant play

[night cloak]

You may contact in-game support for further assistance, @dapper panther.

[dapper panther]

I do cancel and start , cancel and start many times . I cant enter any game

@night cloak i did , no answer tell now from 2 weeks

@night cloak if the suspended me for 1 week and made my point 0 . So i will know , but under safety observation 3 times and i cant play even solo to confirm that im not cheating .. the season will finish and im stating under safety observation 😭

[night cloak]

You may contact in-game support for further assistance, @dapper panther.

[dapper panther]

@night cloak i contacted no answer

[karmic rampart]

Hello @night cloak Just now A hacker killed Me And he did 65 kills in the match please help

[dapper panther]

@night cloak tell me where i go exactly

[karmic rampart]

Hello @night cloak Just now A hacker killed Me And he did 65 kills in the match please help

my PUBG IN-GAME ID 5432915626

[night cloak]

you should contact ingame customer support for help

[night cloak]

@ owner is not the owner of this server

[karmic rampart]

Then who should i contact with? I have done the survay which was provived in pubgm-news

[storm flume]

Hello, @karmic rampart!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[wheat raft]

Wait

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dapper panther.

[opaque dawn]

Hello guys one help please please report this player this player using hack player I'd 5169506478

[night cloak]

@opaque dawn please use this link

[dapper panther]

@storm flume where subpoint 5.4?!

[opaque dawn]

@night cloak what link

[night cloak]

above link that bot sent

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/, @opaque dawn.

[winter fiber]

Any update regarding the server changed for 60days from the room section? I have reported with the proof.

[night cloak]

You may wait the 60 days, @winter fiber.

[karmic rampart]

I have done

[night cloak]

@dapper panther

no promotion here

please delete it

[sick shale]

@mental trout Advertising isn't allowed, abide by the #735483472432594994

[winter fiber]

@night cloak That's not my fault by the way. In-game support is helping me by asking my id for one time reset yesterday. But today a lot of people are complaining about that bug. where's the fix?

[storm flume]

Hello, @winter fiber!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

the last date for in game support was december 1st

we cant help you

[winter fiber]

@night cloak But yesterday a message asking me with my id and nickname has appeared and i provide my info. What about that?

[night cloak]

i dont know about that

[winter fiber]

@night cloak Maybe they have acknowledged the bug and they are helping for that.

[night cloak]

If it’s from in-game support answer it and wait patiently, @winter fiber. Please understand we cannot help you any further with this issue. You may report the issue in #old.

[winter fiber]

Ok, I have already reported with video. Thanks for Helping Me!

[stiff ferry]

Hello!

I play this game since season 3. I used to stream some of my games to show off my skills to my followers. But in26/11/2020, I was banned from the game for a period of 10 years. I find this decision unfair and absurd, since I didn't do anything wrong. I used to report fake accounts and cheaters, which you have proven to be true reports, because I encourage the presence of a clean good community among the players. I hope you would consider removing my ban because I am a lover for this game even an addict, but for sure not a cheater. You are taking from me one of my life pleasure. Or at least tell me the details of my ban, because I am sure I was mistakenly banned.
You find attached my account name and my character ID.
Account name: 3arafe〘FLY〙
ID: 5259395668

While waiting for your reply, which I hope is fast, please accept my dearest salutations.

Best Regards!
3arafe Fly

[polar marsh]

@stiff ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic valley]

How do I report hackers in metro

[sick shale]

Click on Report button from results screen

[ionic valley]

Not teams, I mean enemies

[sick shale]

Name of the one who killed you should appear aswell

[heavy vortex]

it doesn't gets reported from metro

[ionic valley]

Yes, but I mean like, it wasn't him that was hacking, it was his teammates

[next pagoda]

When unrank coming

[ionic valley]

I can't get evidence either because apparently PUBG doesn't seem to notice the inexistence of the "Spectate Enemies" button in Metro

[sick shale]

It's not possible unfortunately, feel free to provide your feedback in #old

[proper mauve]

how do i unlink my twitter if the hacker keeps logging in from it??

[sick shale]

Contact customer service

[proper mauve]

okay

[proven willow]

😕

[night cloak]

Hey, I have a problem, do. is it possible to detach an email or phone number from the account?

[sick shale]

No, these login methods are still beta and unlinking them isn't available atm. You may contact customer service for further assistance

[night cloak]

why did my server thing change when i didn't press it?

[proper mauve]

so if my google play is still connected to my game, regardless of my twitter being hacked ill still be able to access my account yeah? @sick shale

[night cloak]

Someone hacked my account, connected an e-mail, even when he logs in, I have all the data ... It threatens to sell illegally. It's not even his only mine.😭😭😭😭

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[sick shale]

Yes

[night cloak]

Ok🥴

[sick snow]

Im having issues with my ping, sometimes when I have 120 ms It really feels smooth. I mean that like all my shots register and the character movement is normal, I can tell if i use the Uzi and finish a whole mag then wait for it to reload... If i teleport after the reload that means its laggy. Even if i have 50-80 ms the my shots dont register and the character movement is bad. Everyone is teleporting and its delayed.
My question here is why does 120ms function well than 60 below??? Shouldn't it be the opposite?

[night cloak]

help me

[pliant escarp]

My account got banned 10 year's. I didn't use any cheat

[polar marsh]

@pliant escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick snow]

hm

[pseudo idol]

i can remove this email ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pseudo idol.

[little steeple]

Bro for that ban event everyone will be rewarded right??

Coz yesterday we banned one today i submitted his name in survey will i be rewarded

[night cloak]

Hey,
so — I’m planning on replacing my in-use email with a new one. Therefore, I will delete the in-use email, and use that as my main. Now, my PUBG Mobile account is connected with my Twitter; and I will also delete my Twitter account — so, does that mean the connection with Twitter on my account in-game will be removed?

[little steeple]

@lime juniper Bro for that ban event everyone will be rewarded right??Coz yesterday we banned one today i submitted his name in survey will i be rewarded

[sick shale]

Not everyone, read the event details
And it's not about reporting cheaters but cheats

[vagrant forum]

@night cloak, you'd have to manually remove the Twitter connection in-game using the unlink account feature.

[weak goblet]

So I have been reporting an illegal unfair software from past 15 days. It lets gameloop players enter mobile lobby which is very unfair and that too with location and bullet mods. So far it hasn't been killed yet, I even have files and the key to provide. I reported on the link given on the event and on one other unfair software reporting link provided by Error. Hope they do something about it.

[night cloak]

Oh, so does that mean it won’t remove the connection automatically if the Twitter account gets deleted?

[vagrant forum]

Exactly. It would still show up in your connections.

[languid nymph]

Please help me with changing server back to Europe, the game is almost unplayable because its laggy

[night cloak]

Ah, thank you.

[mild pendant]

Please help my server was changed

😫 😩 😩

Set back it to Asia

PL ease

[celest shadow]

How did it happen, @mild pendant?

[gusty charm]

Help me my pubg mobile globel I'd has been hacked

My name and clan name changed help me

[weak goblet]

I have email, google play and twitter linked. I want to unlink email. Please help.

I want to change the email

[reef oyster]

Is there a way to gift someone (from your friend list) UC?

[undone oar]

@lime juniper i am in Ace 2 Star But my rating is 4207 please fix my problem
ID : 51214466665

[celest shadow]

You should contact the in-game customer service for further assistance in this regard, @gusty charm, and the customer service of your social media and/or e-mail account in question.

Please refer to FAQ 2.8 and FAQ 5.3 in #faq for further information.

You cannot unlink your e-mail or phone number at the moment, @weak goblet.

What seems to be the issue, @rich wolf?

[vestal jay]

I have a problem i change server but I don't want that

[celest shadow]

There are no such systems in the game. You can however use https://www.pubgmobile.com/pay to do so.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @undone oar.

[celest shadow]

Can you explain how it happened, @vestal jay?

[vestal jay]

Hello,
I mistakenly put the Middle East server in my settings and I cannot change even though I am playing in Europe before 60 days is it possible to change it? @celest shadow

[reef oyster]

Got it thanks

[celest shadow]

You will need to wait 60 days before you are able to change your server again.

Congratulations, @twin mist! Thank you for your hardwork of reporting cheaters in the game. Feel free to use #media to show it off!

[vestal jay]

Can i play in Europe if my leader squad play in this server ? @celest shadow

[twin mist]

@celest shadow I accidentally change my server 😥

[celest shadow]

If your squad leader has his server locked into Europe then yes you can, @vestal jay.

Could you explain how it happened, @twin mist?

[vestal jay]

@celest shadow ok nice, thanks

[twin mist]

I unfortunately changed my server from setting

[celest shadow]

In that case, you will need to wait 60 days before you can switch to another server again.

[twin mist]

I was holding#110 position i Asia solo conqueror 😩

[celest shadow]

Very sorry to hear that, but you will need to wait for the 60 days cooldown, @twin mist.

[ebon talon]

Hi

Help me pls

I have one problem

I went to the pubg and I have a Korean server. Nov I don’t want to wait 60 days

[next saddle]

Player cheat

[night cloak]

Guy is hacking very badly has aimbot has wallhacks esp 2 shots me while i have lvl 5 armor shot me 250 meter away with m249 iron sight killed my whole squad within 20 bullets and within 5 seconds all headshot

[celest shadow]

Your only solution is to wait the 60 days cooldown, @ebon talon.

Of course, @vagrant tulip. My direct messages are open.

[storm flume]

Hello, @next saddle @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[faint hare]

Just logged in to my mobile phone and got 1day banned wtf ???
And my rank reset to bronze V????

[polar marsh]

@faint hare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp siren]

مرحبا

[storm flume]

Please do not use languages other than English, @sharp siren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sharp siren]

Where is arab support?

[spring zephyr]

Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[misty linden]

First time i got this banned for 1 day , after it opened i played & i got banned for 10 years ! , I didnt use any cheats or glitchs i got banned while i played , i have sc and its so clear ! , My acc will open ?

[polar marsh]

@misty linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full token]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @full token. Remember to read through #faq before asking questions in the support channels.

[full token]

Any problems for playing Pubg Mobile in India now

[sharp siren]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sharp siren. Remember to read through #faq before asking questions in the support channels.

[sharp siren]

I have a problem with a gyroscope.

[full token]

Do I get BAN for playing Pubg Mobile in India , I can play it by downloading from pubg mobile official Instagram page.

[stuck gazelle]

plz tell me i have collecting classic crates since 4 months waiting for glacier m416 in chance will it appera on chance on chritmas plz tell me

[karmic mural]

#questions

[storm flume]

Please refer to this channel's pinned messages for further information, @full token:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @karmic mural. Remember to read through #faq before asking questions in the support channels.

[spring zephyr]

@stuck gazelle We don't have info about that, keep on checking the classic crates, it might come back, soon.

@sharp siren Can you explain your issue in detail?

[karmic mural]

#questions
Helo guys how are you I need some help with my pubg account I did format to my phone but when I reenterd to the game it said that my account connected to a newer version and I have an old version how can I solve it please help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @karmic mural.

[karmic mural]

Ow?

How?

[warm grail]

I still getting hacked because he is accessing with his account or don’t know how he doing it please help and I’ll show a clip

[night cloak]

@spring zephyr any info about the unfair one day ban last time i asked a moderater for info a few days ago he/she said its getting fixed wait patiently now its been days any answer?

[night cloak]

@warm grail which platform the hacker is using?

[warm grail]

I think he using Facebook

[night cloak]

u may unlink or contact customer service the best two options

[warm grail]

That profile not me it’s the hacker on social network

[night cloak]

do u have access to the facebook

[warm grail]

Yeah I unlinked it already

[night cloak]

well

[warm grail]

But somehow he still getting access with his account

[polar marsh]

@indigo roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

next time it will be unlinked for 30 days then permeant

[warm grail]

Ok so you want my info Id user?

Did you see the video? @night cloak

[night cloak]

yes

u may unlink or contact customer service

[warm grail]

How I do that?

I can still access with my gmail account but the hacker kicks me out somehow @night cloak

Here my Id 522753940

[night cloak]

u can contact customer support top right in the login page

or contact it near the logout in settings

[warm grail]

Ok

[south harbor]

Please punish quitters in arena games, look at what happened when they left me

[muted patrol]

My friend got the same loading icon issue... our internet is fine
Everyone is still walking normally when we got loading icon

[polar marsh]

@gaunt zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal ridge]

what happened to server?

[abstract cipher]

y banned midasssss

[clear spindle]

@signal ridge is that on the global version??

[hoary ibex]

Hi How to deleted pugb mobile account please tell me

[spring zephyr]

@hoary ibex You can't.

[hoary ibex]

Ok thanks

[night cloak]

A streamer is a legit and playing pmco but his account is banned he plays in emulator

[spring zephyr]

@night cloak he can contact in-game customer service for that, you can move to a discussion channel now.

[knotty galleon]

Hello,
please I need to ask a question
I completed the questions that the customer service asked me about the haacker's googleplay account that is linked on my pubgm account.
they said that maybe take 60 days to unlink it.

I just want to ask, is this period approximate ? so the account will unlinked about 50-60 days or something ?
or maybe lesser like (one or two days) if no many tickets ??

[clear spindle]

Within 60 days.

[knotty galleon]

So it can fixed in 2 days for example if no many tickets ?

[past geyser]

Why my id got banned even I haven't used any Third Party apps or Hacks

[polar marsh]

@past geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

If you're lucky you can get that unlinked within a few days. I didn't get what you meant by "if no many tickets", @knotty galleon.

[sharp gate]

I have unfortunately changed my server is there any way to change it back

[fast rune]

can i get the link to terms of service?

[clear spindle]

It's in #735483472432594994, @fast rune.

[fast rune]

ok thanks

[knotty galleon]

I mean if my message in customer service in the top of messages duo to low number of messages

[clear spindle]

You can change that after 59days and 23 hours, @sharp gate.

[sharp gate]

You can change that after 59days and 23 hours, @sharp gate.
@clear spindle no jokes

[clear spindle]

I'm serious.

They'll contact you when they fix those, @knotty galleon.

[sharp gate]

I'm serious.
@clear spindle I unfortunately changed server, so I want to change it now only

[clear spindle]

Unfortunately you have to wait.

[sharp gate]

Worst feature pubg

[surreal lynx]

Why damage of Groza is too high in TDMs?

[sharp gate]

Shame on pubg

[knotty galleon]

thank you

[clear spindle]

You should be careful when going through the settings.

[fast rune]

PUBGM is owned by tencent right?

[clear spindle]

Yes.

[sharp gate]

You should be careful when going through the settings.
@clear spindle someone invited me into north America room so it changed

[clear spindle]

Report that in #old with User ID.

[sharp gate]

I didnt changed in my settings

[clear spindle]

Mostly because it's an airdrop exclusive gun, @surreal lynx.

[fast rune]

so ID of players can get ban for violating tencent games terms of service too right?

[clear spindle]

Yes.

[surreal lynx]

@clear spindle But in TDM you can get it in loadout and its damage is too high
You can't even practice with different guns if the enemy have it

[fast rune]

i see. can i get link to tencent games terms of service please?

[clear spindle]

Alt

[fast rune]

what is alt?

i am new to discord.

[clear spindle]

I can see that.

Because most of the fights are CC in TDM, @surreal lynx.

Feel free to discuss that in #pubg-mobile.

[fast rune]

can i get the link please?

[boreal dragon]

@clear spindle i need help when i try to open pung its say you have older version of the app but i dont think there is a new update after 1.1.0 can you help

[vale delta]

a

[clear spindle]

@fast rune https://www.tencent.com/en-us/service-agreement.html

You need to contact the in-game customer service, @boreal dragon.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vale delta. Remember to read through #faq before asking questions in the support channels.

[fast rune]

thanks.

[boreal dragon]

@clear spindle i did vut thay are not replying from last 1week

[clear spindle]

They'll reply, please be patient.

[tropic shard]

Hello is this right or it's fake?

[clear spindle]

It's real, @tropic shard check the pinned message in #emulator-support or in GameLoop server.

[storm flume]

You can now access #emulator-chat and #emulator-support, @tropic shard. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Well hello there, I have registered bug in here before a week ago and there is still no response 😒
Bug: When I play arcade with my mates, the game shows up that your team mate hasn't downloaded the map but actually we both do have the maps
I want this issue to be hotfixed cuz it is making us not play the game so pls help
Really feel bad cuz pubg has still not addressed this issue

<@&481161015728406538>

[celest shadow]

When you refer to "the map", what map(s) did you download, @night cloak?

[night cloak]

I mean when I try to play arcade matches

It works when I play randoms but doesn't work when I am matching with the friends 2/4 or 2/2

It gives a pop out that your team mate hasn't downloaded the map

[celest shadow]

Please inform your teammates to download the following maps: Erangel, Miramar and Sanhok, @night cloak.

[night cloak]

So it works if we have these maps downloaded?

[celest shadow]

It worked for me, you should give it a try.

[night cloak]

I myself didn't download Miramar

So yea I will try and let you know

Tysm piston

[celest shadow]

All right. You are welcome.

[west osprey]

Any solution to this problem?

[west osprey]

Hacker hacked my account and linked with his google play... now he is trying to unlink my fb .. kindly help me out to recover it?

[onyx dagger]

Looks like someone else have access to your game account, @west osprey. Please contact Customer Service in-game about this as only they can help you with Account related issues.

[west osprey]

already done it ... but still no positive resposne from them so far

[onyx dagger]

Kindly refer to #faq 5.4, @west osprey.

[west osprey]

also send them the details and emailed them

[onyx dagger]

Emailing them about Account related issues wont work, sadly, as the customer service in-game handles it.

[willow solar]

I keep getting something like "requests time out" in match. This got me loading for like 3-4 second. Internet connection is excellent.

[night cloak]

Hello i need help

My account have band 10 years im not do anything

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @willow solar.

[willow solar]

👍

[slate cipher]

I bought UC 15 hours ago on the MidasBuy website, but they didn't come, what should I do?

[clear spindle]

If you didn't get that within 24 hours contact Midasbuy [ [e-mail] ], @slate cipher.

[mint tundra]

Hi , I have one pubg mobile account whenever I try to login it show me error that the account has been logged in with the new version kindly update the game to the latest version but my game is already on the latest version I tried login every time. Even I have the email link with that account I try to login with that but say that login failed I don’t know what should I do now like I spent so much money on that account so I want you guys to help me please !

[calm plover]

This guy is hacking

[mint tundra]

Can anyone help me i even send them email to pubg but always bot response

[calm plover]

Pls ban

[marble ruin]

I accidently changed server, can anyone help me? Cuz i hav too much ping!!!!

[calm plover]

He is my frnd , and is hacking secreatly

[barren furnace]

I've been getting this invisible characters lately and it's very annoying because sometimes my opponents is also invisible.... How to fix this?

[storm flume]

Hello, @calm plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[mint tundra]

Is there anyone from@polar marsh who can really answer over ther os there is no one

[clear spindle]

@mint tundra Contact the in game customer service from the Login page and wait for their response.

@barren furnace Try doing a routine repair and clear resources from the repair menu.

[mint tundra]

@clear spindle i did it bro on the pubg mobile in app game support no response from them i dont know who logged my game into new version as i am already using higher versions account brother. I am even willing to pay anyone who can help my account

[clear spindle]

Unfortunately only in-game customer service could help you with account related issues. Contact them again.

[mint tundra]

Let me show you brother wait

@clear spindle Just got this on contact us in game support ? Will i get reply or not ? Coz when i do email nothing comes up and even if i reply it says the case us closed

[clear spindle]

Start a new conversation.

[marble ruin]

@clear spindle can i switch server if i accidently changed and its ping so much?

[clear spindle]

You can only change it only after the cooldown.

[west osprey]

im exeperiencing same issue as some indonesian guy hacked my account and linked his gmail with it. Although my linked with my FB and number but still facing the same problem

[marble ruin]

@clear spindle 59 says?😭

[mint tundra]

@clear spindle i don’t even know how to contact them i mean which option to select in Twitter since its a bot talking with us can you help me ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @west osprey.

[barren furnace]

@polar marsh I changed my server by accident please switch my server to Europe if possible because my ping is 400-500ms in Asia😞😭

[clear spindle]

Nothing can be done other than to wait. :(

[west osprey]

i did but always a bot response if get a live chat with their representative that would be great

[coral crest]

hello sir

i cant change the country region

[marble ruin]

@clear spindle so i lose all my rating? And need to wait? I cant even join to play with my friends😭😭😭

[clear spindle]

@mint tundra Explain your issue as "Account Logged in with new version".

[clear spindle]

Yes.

[mint tundra]

@clear spindle let me try bro

[clear spindle]

@barren furnace You need to wait for the cooldown.

@coral crest can you post the screenshot of your in game settings??

[coral crest]

ok

[barren furnace]

@clear spindle whats the cooldown

[mint tundra]

What to select @clear spindle

[clear spindle]

59 days 7 hours according to the screenshot you posted, @barren furnace.

@mint tundra No they didn't help.

[mint tundra]

Okay sir let me uplaod licture again

[barren furnace]

How am I supposed to enjoy the game with 500ms😔

[mint tundra]

@clear spindle which one bro. Too many options

[clear spindle]

Account related.

[coral crest]

When i enter the number and then go it will not send verification code

[clear spindle]

The feature is in beta so you might not receive the verification code.

[coral crest]

then i cant change my country region @clear spindle

[mint tundra]

@clear spindle

@clear spindle ?

[storm flume]

Rock47 is AFK: busy - 2 minutes ago

[coral crest]

please unlock the id from this number 9843930889

how can i change my region sir

?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @coral crest.

[coral crest]

there no option of change region sir

[toxic hatch]

Hi. How i can restore my server to Europe?!

[olive dove]

@toxic hatch
Follow the instructions in this screenshot, this is one time service in case you mistakenly selected a different server:
https://media.discordapp.net/attachments/481200416349224980/781925225545072720/image0.png?width=1443&height=559

[boreal dragon]

@clear spindle i tried but thay say this what should i dod

[storm flume]

Rock47 is AFK: busy - 29 minutes ago

[boreal dragon]

@normal fulcrum can you help

[onyx dagger]

State your issue, @boreal dragon.

[boreal dragon]

Account has been logged in with a newer version of tha game and can not log in with older version. Please update newest version and i have game version is 1.1.0.14555

[normal fulcrum]

1 of our mod already stated that we cannot do anything regarding that and you need to contact in-game support @boreal dragon. So unfortunately the answer remains the same.

May I know your region and device?

[boreal dragon]

America and Android

[boreal dragon]

And for this vut thay did not help

[coral crest]

how to unlink mobile number

how to link mobile number for changing the region

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @coral crest.

[normal fulcrum]

@boreal dragon Source of download?

[boreal dragon]

Play store

[coral crest]

there no option in assistance

about unlink mobile number

[normal fulcrum]

Tried reinstalling?

[boreal dragon]

Yes

[normal fulcrum]

Try selecting Other @coral crest. We cannot help you to link or unlink mobile number or email

In that case @boreal dragon, you have to contact in-game customer support and ask for assistant

[south rapids]

Does anyone knows when crew challenge will start???

[boreal dragon]

Id did but every time i do that thay say thia

[autumn ivy]

I've joined 2 clans and after 1/2 days in my mailbox it says I left the clan but I didn't

[south rapids]

@normal fulcrum do you have any idea when the next crew challenge will start?

[normal fulcrum]

Unfortunately not @south rapids. It will be announced in-game

[normal fulcrum]

Maybe the leader kicked you

[autumn ivy]

Twice?

[south rapids]

Ohh like between how much months or period does it usually start?

[autumn ivy]

Hm.... Kinda weird but k

[normal fulcrum]

No idea

[chrome dust]

Any idea when 1.2 beta version be released?

[celest shadow]

Very soon, @chrome dust. Please keep an eye out for #news.

[unique quarry]

Dear PUBG Mobile support, could you please support 60 FPS for Xiaomi Poco X3, the smart phone comes snapdragon 732G and Adreno 618 and the screen refresh rate is 120 Hz
Thank you

[abstract moat]

just lower graphics to smooth

[onyx dagger]

If its about the 90 FPS, feel free to share your Feedbacks in #old, @unique quarry.

[olive fox]

It says( "the account has been logged in with a newer version of the game and can no longer log in to older version. Please update to the newest version ")

But I've downloaded the leatest version on playstore several times bt it only shows on my account except others.
Please fix this issue
My id tag - 5197371275
Device - xiaomi mi a3
Wifi/ Cellular : wifi
Country : bangladesh

[onyx dagger]

Looks like someone has aces to your game account, @olive fox.
Please contact customer service in-game about this as only they can help you with Account related issues

[unique quarry]

That's what I do, when I lower the graphics to smooth I get Ultra FPS which is 45 frame rate and not 60 frame rate, that's why I am asking to add extreme frame rate support for the mobile

[unique quarry]

The maximum I could get is Graphics: Smooth and frame rate: Ultra, which is 45 frame rate

[fair vale]

I opened a custom create and i got a loading and i didnt get anything I want a refund

Fix your game please

@onyx dagger .

@celest shadow @abstract moat .

[onyx dagger]

That can be because of your device, @unique quarry.

[fair vale]

.......

[onyx dagger]

You may try contacting the Customer Service in-game, @fair vale.

[fair vale]

Bruh

They wont do anything

I already did

Wtf is this like i just lost 60 uc for no reason

[autumn ivy]

Bro metro royale is so glitched the footsteps are dumb the enemy is behind me and the footsteps I'm getting are from ahead! I legit lost my lvl 3 bag to this and the matchmaking is glitched I only get into a match with match by language off so I have to play with noobs with 0.1 kd bronze it's so annoying when r u guys gonna start fixing these stupid bugs? @thin halo Please forward this because I'm sure the Devs don't read #old

[thin halo]

They do read #old, for now you have to be patience until they fix it. Your patience is highly appreciated.

[autumn ivy]

Sure I'll wait 2 years. Thanks!

[copper stag]

For how much time your account should be offline to get the return back event? Where you get the rename card

@onyx dagger

[heavy latch]

from last 4 days i didn't get solo match in Erangle Asia Server i try mor then 100 time i live hong kong not on the moon

[south harbor]

Why is the beta message still here, livik map is here for a long time

[unique quarry]

That's why I am asking to add support !!

[muted patrol]

I will stop playing pubg until the server fixed (loading icon issue)

I was using the same provider but lower speed (2Mbit) before december runs without issue

[short lichen]

We can’t do anything in game but we could help you do you.

[short lichen]

It is due to language, rank, time zone.

[heavy latch]

i play in Asia Server In asia Region

[short lichen]

If you turn off the language matchmaking then you might get matchs faster.

[heavy latch]

time zone every thing is ok

i tried many many time

[short lichen]

Asia was made of indians and india banned pubgm. I’m sorry

[heavy latch]

before 4 days i played solo matches but from last 4 days no solo match

[copper stag]

??

[short lichen]

1 month I think.

[copper stag]

Oh. My main id is offline since 14days. I was thinking about opening it😅

[short lichen]

Why is that?

[olive dove]

4 weeks.

[copper stag]

As u know, global pubg is banned in india. Playing in korean version since then. I can still open the account in global btw

[rustic badge]

This issue is so so...

[short lichen]

I’m sorry, its actually 28 days

[rustic badge]

There is no exit bottom

[copper stag]

Oh. Ok

[short lichen]

Please report this to #old

[copper stag]

Thanks 🙏

[rustic badge]

Okay

[olive dove]

which is not 4 weeks

[short lichen]

I literally looked

[surreal robin]

How I get blue badge for prime plus

[olive dove]

@surreal robin do you use android phone?

[surreal robin]

No I phones

[olive dove]

@surreal robin This offer is only available in google play, so ios users aren't, unfortunately, eligible for this.

[surreal robin]

How I get that?

[olive dove]

google play only available for android devices, @surreal robin

[surreal robin]

Thanks

[olive dove]

@heavy flower
Please note that using Chinese version of the emulator will get your PUBGM account suspended, In such case none will be able to help you.

As staffs have explained several times, The anti-cheat on Chinese version is not meant for global version.

While we do understand a lot of people have been claiming that Chinese version works better than global we have also raised this issue to the development team and they are working on bringing international version to the same level as Chinese version. However until this is done users are recommended to keep using the international version Only.

[heavy flower]

how to download international version ? from where which website @olive dove

[storm flume]

You can now access #emulator-chat and #emulator-support, @heavy flower. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@olive dove if i buy rp prime on my android phone and then log in to ios will i still have the perks?

[autumn ivy]

Yes I'm well aware of that I just asked him to forward it nothing more nothing less

[olive dove]

I haven't tried this myself, @night cloak .
But in order to subscribe for the RP prime offer you need to connect your google play account to the game.
Once the offer associated with your game account, i think you will get the perks anyway.

[night cloak]

thanks

[olive dove]

you are welcome.

[nocturne thorn]

Hello, I have this problem for the fourth week, and I tried a lot to contact the support through the game. He responds to me with things that have nothing to do with my problem at all. Please please, I want to contact the support here for my solution please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nocturne thorn.

[nocturne thorn]

The cannnnnt help meeeeeeeee

[olive dove]

you can discuss this in #pubg-mobile , @night cloak

[night cloak]

@olive dove ok

[olive dove]

elaborate, please?

[nocturne thorn]

Heeellllllpppppppp

[olive dove]

we do not deal with account related issues, you have to contact the customer support regarding this.
Please avoid repeating the same question.

[nocturne thorn]

No one help what i do ???

[olive dove]

If you think the player behavior is not acceptable, feel free to report him in-game.

[olive dove]

wait for the safety observation to end, otherwise contact the customer support.

PUBG partners are humans as well, as i mentioned earlier you may report him in-game if you got offended by his actions.

This is inaccurate, @vagrant tulip.
Any player who has been found violating the game terms of service , will be punished according to those terms.

[tired root]

bro please help me where can i download official emulator for pubg mobile (globle)

[storm flume]

You can now access #emulator-chat and #emulator-support, @tired root. Revert this at any time by sending .emulator in #481204134859505684.

[copper stag]

So, if i have a mobile with 120hz and supports smooth+extreme and can play 1080p videos. Does pubgm work on 1080p or 720p. Im asking coz I currently record the game on 720p coz im unsure if my pubgm is running on 720p or 1080p.

[hollow bramble]

i am getting a fps drop issue how to fix it

in my emulator

bro please help me where can i download official emulator for pubg mobile (globle)

[storm warren]

I downloaded from app store and dont have jailbreak either so why did i get 1day ban please fix this issue

[polar marsh]

@storm warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can now access #emulator-chat and #emulator-support, @hollow bramble. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support instead.

[night cloak]

@celest shadow Is there any way to change the server before the server change limit expires?

[celest shadow]

You will need to wait 60 days before you can switch to another server.

[night cloak]

I have contacted the customer service they told me they will change my server within 2 days!@celest shadow

[celest shadow]

Can you provide a screenshot of the conversation you had with the customer service?

[south harbor]

Why did tencent staff ban youtubers without reason?

[urban lodge]

Stop megami x bro hackers

alot of hackers use megami x bro and Devil hack

and alot of youtuber play with hack

[cinder wharf]

why ? my pubg lastest update

[magic lintel]

Hello can u tell me if chinese emulator have ban or not ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @magic lintel. Revert this at any time by sending .emulator in #481204134859505684.

Hello, @urban lodge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[stoic fable]

How to unlink facebook

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cinder wharf.

[sick shale]

Use the unlinking option from basic settings

[stoic fable]

How

[magic lintel]

What is emulator 7.1 beta

[sick shale]

Ask in #emulator-support

[umbral canyon]

can somebody tell me if the all of equipments in metro will be losed after this chapter or what

[short lichen]

If the metro game mode is not gone then no.

[north umbra]

Hello, easy come first my ID code 5282272409 When I was playing a game over iphone cellular data, when the ping (ms) increased, I switched to wify to continue the game quickly and after 3-4 minutes I got the server error. When I wanted to go back to the game, I came across a 10-year ban. I request you to see my message as soon as possible. Thank you.

[polar marsh]

@north umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lusty inlet]

Why i am experiencing camera angle changing and frame skips on i pad air 4?..can anyone help me

[onyx brook]

Does PUBG ban because I used a wired earbuds with a usb c converter (iPad Pro has no headphone jack)

[brisk bolt]

hi

plz i have problem

[polar marsh]

@brisk bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

If you are using an adaptor, I am sure it will be fine.

[blissful spire]

Is there way to go back on asia? This happend wfter playing on a custom game

[lusty inlet]

Why i am experiencing camera angle changing and frame skips on i pad air 4?..can anyone help me

[celest shadow]

Can you please send me a direct message, @blissful spire?

[devout geode]

Yes, you will be able to change the server in 59 days.

[celest shadow]

A screen recording of this issue would be helpful, @lusty inlet.

[young schooner]

Hlo my third log in gmail have been lost how can i change or disable it

[copper stag]

?

[young schooner]

Any modator here?

[onyx brook]

For the future does recording my gameplay help prevent me getting banned, I have not committed any violation but received 2 temporary bans...

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @young schooner.

[young schooner]

Any real person can help me out i am sick of these bots pls?

?

[night cloak]

Hello, how are you? Good afternoon, I come to comment on something that just happened to me. A few days ago I wanted to enter my account linked to Apple id at the moment of wanting to enter with my Apple id I got this message, I do not know, if you can help me please

[pulsar ivy]

I want to change the server to Europe please guys !!

[sick shale]

You must wait for the cooldown time, @pulsar ivy

[pulsar ivy]

There is no way ?

@sick shale thank u btw

[sick shale]

No

[junior dawn]

@sick shale haw can i check my registeration date of pubg mobile through google play store

Plz tell me ASAP it's urgent

@sick shale plz rply???

[sick shale]

Try to check from your linked social media accounts

[junior dawn]

@sick shale yes but i want to know how to check from play store as I linked my social network later on I linked the email first

And it's telling the social media one incorrect

[undone basalt]

i lost my acoount ineed hellp

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @undone basalt.

[sick shale]

@junior dawn Try to give an approximate date

[junior dawn]

@sick shale I tried but same rply again and again

Tell me something plz

[undone basalt]

i lost my account can any one help me plz

[sick shale]

How

[undone basalt]

😟

[sick shale]

What's the reply

[undone basalt]

some how stolen my game center account and un linked my account on pubg m

and ihave facebook it was not working win i get back my facbook account win ising in to my account its like new account on pubg

what do i do for that plz help

[junior dawn]

@sick shale wait I'm sending

[undone basalt]

i have alot informtion to my old account on pubg itrid mny things nothing hapend

[sick shale]

Contact customer service please, @undone basalt

[undone basalt]

where rebel#

[junior dawn]

@sick shale see

[undone basalt]

i try many things nothing

ineed help here plz

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @undone basalt.

[undone basalt]

nothing help me

[sick shale]

Only customer service can help you, contact them please

[undone basalt]

@sick shale nothing help

[sick shale]

There are various apps to check the install date, search for them

[tepid frost]

Hello
I have a problem that I can’t enter the game until I open VPN and when I enter and start a game I can’t go into the game the page loading sucks and I lose rank someone help me please

??

[sick shale]

Try to contact your ISP, @tepid frost

[random gulch]

can I get my stolen account back?@sick shale

[glacial bramble]

@tepid frost use DNS changer, instead of VPN (vpn is not recommended)

[lethal saddle]

By mistake my server was changed.

[sick shale]

You don't have access to the linked social media account?

@random gulch

[random gulch]

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @random gulch.

[random gulch]

Facebook

[onyx dagger]

You need to contact Facebook's Customer Service, @random gulch.

[random gulch]

Thank you 😍

[tepid frost]

What is ISP

[tepid frost]

I changed it 8.8.8.8 8.8.4.4 same problem

[sick shale]

Internet service provider, @tepid frost

[devout geode]

Internet Service Provider.

[onyx dagger]

You're welcome!

[tepid frost]

The internet is so good

[random gulch]

@onyx dagger and the account can be blocked, I put a lot of money in there and the account was stolen

[onyx dagger]

And if it still didnt work, you need to contact your ISP to reset your IP.

[tepid frost]

Ok ty guys

[onyx dagger]

You need to first get back your Facebook account, and then contact Customer Service in-game after you get access to your Game account, @random gulch.

[lethal saddle]

By mistake my server was changed.

[random gulch]

Okay @onyx dagger

[onyx dagger]

You should've been careful with the in-game settings, @lethal saddle.

Alright then, @random gulch.

[lethal saddle]

While joining room i changed it unintentionally @onyx dagger

[onyx dagger]

You're very welcome!

[devout geode]

You will be able to change it again in 60 days.

[onyx dagger]

You can play in the selected server from now on.
It always ask for a verification anyways.

[lethal saddle]

@devout geode but till then how i play in middle East more than 300 ping

[devout geode]

[onyx dagger]

This is for you, @lethal saddle.

[lethal saddle]

@onyx dagger i am ready for verification

[onyx dagger]

It's now too late. You may change your server after 60 Days.

[acoustic walrus]

It doesn't ask for verification in the custom room screen try it

[night cloak]

Hi theres a new hack for pubg mobile who can fix or remove this hack and i know everything about pubg mobile hack any mod wanna help

[onyx dagger]

But I think you're aware of this (server lock) feature, @acoustic walrus.

[acoustic walrus]

Yeah but they should make it more difficult to switch

In the screen where u see all available rooms, if y switch servers there u don't have to go to settings it's as easy to switch as before

[onyx dagger]

We would prefer if we received all such information in one place, which is through http://cheat-collect.pubgm.cc/, @night cloak.

Feel free to share your Feedbacks in #old, @acoustic walrus.

[night cloak]

I'm so uh basically I was scrolling through public rooms and I switched the server, I did not know that it will completely switch my server without any warning, I contacted the support but they didn't reply, it was just the bot's automated message about the server change blah blah, I live nowhere near Asia and I want to switch back to Europe, any help?

Uh damn

[devout geode]

You have to wait for 60 days now.

[night cloak]

Everyone is repeating the same story

Wow lemme quit pubg for 60 days BECAUSE OF THIS UNPLAYABLE LAG

Wtf is this support

[onyx dagger]

Lag issues? Kindly refer to #faq 4.9

[night cloak]

Wait bro are you an automated bot too?

😐

[devout geode]

You may leave your feedback related to this in #old.

[acoustic walrus]

Play cod

[onyx dagger]

Not really.

[acoustic walrus]

In the meantime

[night cloak]

😐

[onyx dagger]

You may discuss in #chat. :/

[night cloak]

Uh so did someone mention a way of switching the server using the room card?

😄

[acoustic walrus]

It's fixed now u can't

[onyx dagger]

You shouldn't do that.

[night cloak]

Wow.

[onyx dagger]

[night cloak]

Wow, it's not even my fault

[onyx dagger]

Feel free to report the issue in #old.

[night cloak]

Wow thanks appreciate it

[onyx dagger]

Apologies for the inconvenience caused, and you're very welcome!

[night cloak]

It's not even a bug

[onyx dagger]

Feedbacks are included too.

[night cloak]

Anyways I sent my opinion and feedback there, waiting for response

[onyx dagger]

No one would reply there.
The Team go through #old to check the reports/feedbacks sent by the players, and would take actions.

[night cloak]

Ikr

[onyx dagger]

Alright then.

[night cloak]

Hello, how are you? Good afternoon, I come to comment on something that just happened to me. A few days ago I wanted to enter my account linked to Apple id at the moment of wanting to enter with my Apple id I got this message, I do not know, if you can help me please

[onyx dagger]

Kindly refer to #faq 4.6, @night cloak.

[sick shale]

@night cloak Korean version?

[onyx dagger]

And if it is the Korean version, We provide support only for the Global English version of PUBG MOBILE here.

[night cloak]

@sick shale Yess Korean Versión