questions

[near scroll]

@storm flume No, the choice is wrong. I do not follow this category. I lost the email, and this means that it is hacked because there is another person in my account. As for social media, it is mine.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @near scroll.

[polar marsh]

@inner gull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[waxen whale]

guys someone hacked my twitter acc linked to the game and i contact twitter support and i get it back but there is a problem the one who hacked the account still can connect to the game what should i do?

[near scroll]

@storm flume Customer service is not helping me with my request. I want to communicate with an addict

[waxen whale]

@storm flume hello??!

[near scroll]

@elfin canopy hi can you help me

#questions My account has been stolen. Email can you help me
If there is an addict, please help me
5632432915
『FBI』DHOM

[waxen whale]

@near scroll enta 3rbi?

[near scroll]

But No 2.8 , the choice is wrong. I do not follow this category. I lost the email, and this means that it is hacked because there is another person in my account. As for social media, it is mine.

[near scroll]

Aha 3rby

[storm flume]

Please do not use languages other than English, @near scroll @waxen whale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[waxen whale]

answer us please?

[sick shale]

@near scroll Only customer service can help with account related issues

[waxen whale]

@sick shale what do you think for this one?

[sick shale]

Contact customer service ans request to deactivate/unlink the unauthorized login method, you may follow this conversation:

[near scroll]

@sick shale But the service workers did not help me decrypt the email, since it is hacked

[sick shale]

@near scroll What do you mean

[near scroll]

@sick shale

I mean this mail, and they always mean social media. I have not connected it before, so someone linked the account and accessed my account.

[sick shale]

This login method is still in beta, and unlinking it isn't possible. Try to contact customer again and state your issue properly

[waxen whale]

i can't even remember my first time to purchase in game but i remember it was primeplus

[lapis osprey]

Check your e-mail

Linked to AppStore or Pay Google

[waxen whale]

now i have all the social accounts linked to my acc and the third link too the problem is the one who hacked my twitter can access to the game

is that glitch in game

@sick shale @lapis osprey can you guys understand me? please .

[gaunt crypt]

Hello. My pubg mobile account 10 years banned why? Where is the problem?

[polar marsh]

@gaunt crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

I didn't understand you, Is the hacked account still linked? @waxen whale

[waxen whale]

noo

he has access just in pubg by the account he has hacked but i talk to twitter support and i return the acc to me

i change the password and i umauthorize the game from twitter

[sick shale]

It's not possible, check the other social media accounts that are linked to your game account

[waxen whale]

i'm sure that all accounts are okay

[native coyote]

@lime juniper I'm going to post a post here, can you please read this for me and reply? It doesn't matter whether you answer positively or negatively..

[sick shale]

@waxen whale Contact customer service for further assistance

[idle crescent]

I HAVE been contacting your customer support for 2 weeks to change my server and i didnt get a response.i also asked for this on this discord. but i am really disappointed with this poor support

[high robin]

My account has been banned. I want to unblock my account. I love to share, I cannot leave the game, and I do not have an account and my account has spent all my money on it.

[polar marsh]

@high robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[native coyote]

Whatever

[idle crescent]

where are the mods? i think u dont even think its important to reply

[sick shale]

You have probably sent an incorrect request or your request wasn't eligible to be accepted, anyways as of now it's not possible to reset the countdown time for server selection, you must wait for 60 days

[idle crescent]

hats off to this game. how can i play on southamerica server on emulator? i cant even find a single match

[sick shale]

Ask in #emulator-support

[lapis osprey]

Maybe e-mail linked

[fathom bone]

Is it safe to use the same account on mobile and PC but in different times?
ex. At 5pm on mobile and at 9pm on PC

[devout geode]

Yes, it is completely safe.

[fathom bone]

@devout geode
OK Thx 😊❤️

[green cloud]

@sick shale
Hi,
I got this new device, it's Samsung Galaxy Tab S7, and it supports 120HZ, but I can't get 90 fps in pubg,
Could you tell me why is that?! And when is it gonna be ok?

[sonic scaffold]

Hello
account has been logged in with a newer version

Help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sonic scaffold.

[short lichen]

If the game allows 90fps on that device then you are able to play 90fps.

[zealous turret]

if you dont understand what is going on i believe you copy what it says and you paste that into the userengine via android then data and it gives u the cheats

[brisk heron]

Some help!
i report hackers every day with my friends and then they get feedback but i didn't receive any feedback why ??

[zealous turret]

if I find more cheats ill report

[jagged onyx]

someone hacked my brothers account how to get that account back through his game id?. he only had his facebook account attached. and that hacker disabled my brothers facebook account. @polar marsh

[devout geode]

The only way is recover Facebook account, @jagged onyx.

[jagged onyx]

but how😫

[sick shale]

@zealous turret Refer to this message
#news message

[green cloud]

I know that, but the 90fps option is not available on my device

[short lichen]

Then the option should be the there

[short lichen]

Contact facebook support and please tell your brother so not give away info.

[cinder panther]

i need help when i enter classic match i get message match server did not respont try again later i dont have this problem with tdm or arena

[green cloud]

Dude I know it should be, but int NOT, and Im asking WHY its NOT, do you UNDERSTAND what Im saying?!?

@sick shale could you help me here?

[sick shale]

I don't have information, feel free to report this issue in #old with device details

[green cloud]

Alright, tnx

[cinder panther]

i need help when i enter classic match i get message match server did not respont try again later i dont have this problem with tdm or arena

@lime juniper

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @cinder panther.

[raw girder]

i am not able to switch b/w servers , i installed the game on 2/12/2020 and it started on north america server since then i am not able to switch the server to asia . i want to change my server to asia . please look into this matter @sick shale @slender wharf

[sick shale]

You must wait for the countdown, no other way

[scenic cloak]

Hello developers, hackers gained access to my account, I don't know how it happened, and therefore I ask you to solve this problem.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @scenic cloak.

[harsh talon]

Why my account get band

[polar marsh]

@harsh talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sterile thorn]

For purchases issues who do i contact

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sterile thorn.

[smoky tiger]

How To improve headshot percentage

[short lichen]

By getting more headshots. Finishing enemies with headshots counts as well.

[smoky tiger]

kk

my friends has 23 to 28 but mine is 15 to 20

[proven crescent]

If we are to take into account that exp is counted from kills and winning then it would put domination as the best mode for it and also if you check the evo ranking board majority of those players play domination 🤷‍♂️

can someone with knowledge of this whole metro Royale mode explain the difference between steel plates and composite fiber boards?

[frozen wedge]

Hey how do i unlink this email?

i forgout the password ,and i dont have acces to the email again ,i just reset my phone @slender wharf

[night cloak]

Hello how can I contact support to permanently delete my account?

[fallen yacht]

hello

[charred oak]

How to redeem Gcoins?

[fallen yacht]

hello I'm in metro royale with a friend and we are trying to do an undercover mode and we have been waiting for 1hr to get into a match

<@&481161015728406538>

[raven geyser]

why are some accounts have the bounes challenge and some others are not?

[clear spindle]

@frozen wedge The feature is in beta and you won't be able to unlink for now, try contacting the ingame customer service.

@night cloak is that on Global version??

@fallen yacht only a few plays that mode so you'll face higher match making time.

Do not use the moderator mention for non server emergencies, @night cloak @fallen yacht Next will be a mute.

[charred oak]

@clear spindle cn u guide... Hw to redeem gcoins.... Or when it'll b available again

[clear spindle]

@raven geyser It starts to roll out be patient.

@charred oak isn't G-coins for the PC ?

[charred oak]

Nope....i used yo redeem them for uc. Back in season 15. Cant find them nw

[night cloak]

Hello how can I contact support to permanently delete my account? @clear spindle

[frozen wedge]

so no chance for now?

[clear spindle]

That's battle coin, @charred oak you can check your account for the bonus challenge, which can be found near the Tournament page. Only a few regions have that for now.

try contacting the ingame customer service.
@frozen wedge It might help you.

@night cloak You can delete the account if you're from the EEA region. Otherwise it's not possible.

[willow wren]

lol

[night cloak]

@clear spindle I’ve contacted their privacy email before and had it deleted now they won’t respond and it has been more than two months

I’m not in Europe

[clear spindle]

You can contact them again.

[night cloak]

I did twice and no response in 2 months

[clear spindle]

@willow wren you may report such to that platform instead of posting in here.

[night cloak]

I just did today try their other 2 emails

[willow wren]

@clear spindle

[clear spindle]

I'll get back to you soon, @night cloak.

[night cloak]

@clear spindle thank you! Please dm me

[clear spindle]

Sure.

[undone night]

When i am logging from ipad from apple id it is showing server error login failed
Please help i cant open pubg in ios 😭😭😭

Pls help

[short lichen]

@undone night how can I help you?

[undone night]

When i am logging from ipad from apple id it is showing server error login failed
Please help i cant open pubg in ios sobsobsob

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[undone night]

Pls help its still not working

Pks help

Pls help

[onyx brook]

I keep getting temporary bans even when I have not committed any violations I'm on ipad pro and play fair with no add ons or hacks...I saw that Midas also has had the same issue

[clear spindle]

@undone night is that on Global version??

[undone night]

No it is kr version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @undone night.

[undone night]

When i am logging in with ipad it is showing server error login failed
Pls help and say how to fix this
It is only happening today i dont know why

Pls help

[clear spindle]

We cannot help you with the other version of the game.

@onyx brook can you post the screenshot of the ban message?

[onyx brook]

It has been the second time in 2 weeks... I have played since season 2 fairly and can record my gameplay if need

[clear spindle]

#questions message

[onyx brook]

I have filed a claim 2 times already and I get a generic answer that the system detected violation but I have never hacked or done any malicious thing with my account, I have read the terms of use and have not committed any of the violations mentioned. I would like to have someone manually look into my account because I want to prevent it from happening again

[marble veldt]

I have been a player since season 2, I have never used cheats, and they banned me for 10 years, is it a mistake or what can I do about it?

[polar marsh]

@marble veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tulip snow]

My server is changed Asia to North America
Can u change my server to Asia
Please help

[clear spindle]

You can change it after 60 days.

[coarse perch]

@polar marsh when pubg mobile india coming in india

[storm flume]

Please refer to this channel's pinned messages for further information, @coarse perch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[coarse perch]

i want my m4 fools back

[sick tangle]

My frnd has an issue. His account gets banned like regularly for a week. And he is afraid, a hacker has done it, and that his account would be banned permanently. So I asked him to link another Social Media and unlink the 1st one. But says, it showed Unlink failed. Amy solution 4 that?

[coarse perch]

no bro

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sick tangle.

[sick tangle]

@storm flume Okay

[coarse perch]

@polar marsh when pubg mobile india coming in india

[clear spindle]

@coarse perch #questions message

[coarse perch]

ok

@storm flume where i can find the channel

[autumn wigeon]

Is there any support if someone hacks your acc?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @autumn wigeon.

[clear spindle]

@coarse perch read that message from @storm flume clearly.

[south ether]

Hi

[warm surge]

I cannot switch my account in iphone 5s only the default account log in automatically

[clear spindle]

Log out from the browser and check again, @warm surge.

How may we be of assistance, @south ether.

[steady ferry]

Please fix this tencent

[royal tendon]

My account was banned and I’ve never cheated in any way, never teamed up, and never have I ever willingly killed my teammates. Any way to get my account fixed?

[polar marsh]

@royal tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @steady ferry!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[solar geode]

Link for ha Ker report page pls

[vagrant forum]

http://cheater-report.pubgm.cc

[solar geode]

Thanks Neko 🤘🏼

[short lichen]

@undone oar The rank seems fine.

Post this to #tournaments #matches

[frail rampart]

Ok

[short lichen]

Please delete that message btw

[fresh yarrow]

#questions I can't login to the game please help Server authentication error. Login failed.That's the mistake

[night cloak]

@fresh yarrow

[balmy oracle]

How yo buy UC here in India?

[night cloak]

you cant buy UC from india

[balmy oracle]

I seriously need the rp

[short lichen]

You can’t, pubgm is banned in india

[balmy oracle]

I have 60 uc left

[restive copper]

Teaming in duos. Had a good run, but these kids decided this was fun and ok.

[balmy oracle]

For purchasing rp

[night cloak]

@restive copper use this link

[short lichen]

Please report them to customer services.

[night cloak]

as per the order by govt of India you cant buy uc from India

[fresh yarrow]

@night cloak I deleted the game, installed it again, changed the internet, but I still encounter the same problem.

[night cloak]

you can report it to the customer service in game

[fresh yarrow]

@night cloak Okay thanks

[night cloak]

Can?

[balmy oracle]

No

[night cloak]

Please use the built in reporting feature.

:(

[main folio]

hi

can someone change the default server for me?

[coarse moss]

... Ban for a game bug Hello, my friend from ID 5678517446 got banned yesterday because of "Violation of the user agreement" We played the Metro Royale mode, he had an improved speed skill, he drank an energy drink and began to crawl very quickly, we heard shot and ran at them, when you ran my friend took off and he informed us that he was banned! Please understand this situation very much !!

[polar marsh]

@coarse moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[restive copper]

I have, and I’ve used it several times before. Nothing ever happens. The people with pans have just went on the leaderboards and reported people with over 5.00 KD.

[austere yew]

I need help My server is NA, when looking for rooms I put Europe, at that moment my server changed, something I did not want, my server no change for settings

[woven atlas]

You can change it after 60 days

[main folio]

i believed i experienced some glitched

also the other day i got banned too

[polar marsh]

@main folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true agate]

selam ben pubg mobile oyuncusuyum ve yaklaşık 1-2 ay önce hesabım hiçbir kuralları ihlal etmediğim halde 10 yıl kapatıldı ben hesabım hangi amaçla kapatıldığını merak ediyorum cevaplarsanız çok mutlu olurum lütfen cevaplayın.

[storm flume]

Please do not use languages other than English, @true agate. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Issue: I've been trying to login but I cant do it because of the new bug.Even my freinds who have ios devices are facing the same issue

ID: SoRrYGoHomE
Device:ipad air 3
Country:India
Network:wifi
Server:Asia

[true agate]

Hi, I'm a pubg mobile player and about 1-2 months ago my account was closed for 10 years even though I did not violate any rules. I wonder for what purpose my account was closed.

[polar marsh]

@true agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient crater]

I didn't get any mythic item for last 479 times. Is there any possibility to get a new achievement like ' jinxed V'?

[woven atlas]

@ancient crater #old

[solemn hawk]

Hi

I Was Playing Free Fire From Soo Many Years But Iam A Biggest Fan of Pubg Mobile So Please Tell Me The Download Link Of KR Version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @solemn hawk.

[solemn hawk]

@storm flume Plz Give Me Solution

[devout geode]

Go and google it. You will not find it here.

[full tusk]

How do I get my friends to join my recall team? I’ve sent the code and it doesn’t add them...

[solemn hawk]

@devout geode Thanks 😊😊

[woven atlas]

@full tusk ur friends havent logged in game for more than 28days ?

[full tusk]

I was confused about that... how come they can’t play for 28 days to be able to join?

I thought it was like a typo...

[woven atlas]

No

Recall event rewards are for those when u invite players who havent logged in for more than 28 days

[full tusk]

Ahh okay!! Thank you!

[bronze roost]

i swtich my current server to middle east by mistake, is there any ways to change back without waiting for 60 days , i had email to pudgm , contact the customer service but i didnt receive any update so far

[shut shuttle]

Hello. Help me to unlink the email from the account. My account was hacked and mail was linked to the attacker, I can send screenshots that my account is mine. Help please. My nickname:ExelMaza. My ID:5270468601

@neko Hello. Help me to unlink the email from the account. My account was hacked and mail was linked to the attacker, I can send screenshots that my account is mine. Help please. My nickname:ExelMaza. My ID:5270468601

[vagrant forum]

Please contact the in-game customer service for your issue, @shut shuttle. We cannot assist you with account related issues on discord.

[mystic sparrow]

Can pubgm staff also focus on banning fpp hackers too? I get killed by them every single day. im currently pushing rank on fpp solo

[vagrant forum]

Please report them using the in-game report feature or through the official website: https://cheater-report.pubgm.cc

[keen rivet]

ID 5233558882
Guys this is a Culprit using hacks in gameloop i need your humble support to report him
anxiously awaiting your one report make him get some lesson plz

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@keen rivet please report him using the in-game report feature or through the official website: https://cheater-report.pubgm.cc

@vagrant tulip #questions message

[keen rivet]

Neko i did report but nothing happens thats why i searched google for PUBGM server over here for some support regarding report him

[vagrant forum]

We cannot comment on that. If you feel that the account suspension was unfair, please contact the customer service in-game, @vagrant tulip.

We do not have any cheater reporting portal on discord at the moment, @keen rivet. The only options available for you would be the in-game reporting feature and the website.

[undone isle]

i need heLp pubg i purchased this account coupLe of weeks ago now someone has contacted fb to it

i've texted to pubg officaLs on pubg they we can't heLp u etc

[cyan citrus]

@undone isle Purchasing accounts is against TOS .

[night cloak]

plz check why my server connection error always tell when i play games PUBG

[undone isle]

@cyan citrus
BruH!
Who says?
bruH! i purchased this account for 30K
Which is maybe 250 to 300$

[night cloak]

Server authentication error on pubg kr version.

[vagrant forum]

It's clearly mentioned in the terms of service(ToS) that purchasing, selling, trading or sharing accounts is not allowed, @undone isle.

[celest shadow]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[undone isle]

@vagrant forum
This means there is no heLp for me here?

[night cloak]

Is it allowed to use active.sav config to get 60 fps in pubgm?

[vagrant forum]

Modification of the game files in any way is a violation of the ToS, @night cloak.

[celest shadow]

Unfortunately, we or the customer service in the game are unable to provide assistance to someone who violated PUBG MOBILE's terms of service.

[night cloak]

Okay thanks

[unkempt cliff]

Halo

[undone isle]

@celest shadow
But i need heLp i haven't readed terms conditions

[celest shadow]

You may read PUBG MOBILE's terms of service here:

▫️ https://www.pubgmobile.com/terms.html

[devout geode]

It does not make you free of responsibility.

[celest shadow]

We cannot assist you in this regard, @undone isle. Please refer to my message above.

[blissful iris]

Issue : My rank is stucked at 0.00% now how do I know I'm in topp 500 or not?
It didn't got reset today.
ID : 5925956437
Used to play on multiple devices including emulator

[celest shadow]

Please contact the customer service for further assistance, @blissful iris. You may refer to FAQ 5.3 in #faq for instructions on how to contact them in the game.

[unkempt cliff]

@celest shadow Hi

[blissful iris]

The customer service is unable to help @celest shadow

[night cloak]

@celest shadow i have global version and my server connection error always show when i play games PUBG

[barren furnace]

Please put me in correct server because my server selection was by mistake 😭 I'm from Africa and my ping in asia is very high 400-500ms and I cannot enjoy playing the game like this.... I can cope with Europe server because that server has the best ping my id is 5277181271 please fix it for me

[devout geode]

You have to wait 60 days. No other option.

[barren furnace]

Can't pubg put me in europe server without waiting @devout geode

[devout geode]

No, told you.

[night cloak]

what does show your own campanion (FPP) means

[barren furnace]

Why was this 60day server thing even made up 😡😡 why was it invented

[devout geode]

You may check out this video: #news message.

[boreal dragon]

I am facing this problem what should i do

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @unkempt cliff.

[devout geode]

Do you actually have companion? If yes, this setting will let you see it.

[night cloak]

Please contact in-game support, @boreal dragon.

@devout geode plz say i havent

[unkempt cliff]

@night cloak Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @H I J A W E.

[polar marsh]

@unkempt cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout geode]

As I told you, if you have this companion, you can make it visible for players via in-game settings.

[boreal dragon]

@night cloak

My account is hack and hacker add his Facebook to tha account and if i do not log in under 7days i maight loss my account

[night cloak]

You’ll need to contact in-game support, @boreal dragon.

[boreal dragon]

I did

But thay are not helping

[night cloak]

They will give them time. Ensure you’ve explained your issue correctly.

[celest shadow]

Hello, how can I help you?

[celest shadow]

You are advised to contact the customer service for assistance.

[celest shadow]

Can you provide a screenshot and your country?

[boreal dragon]

@celest shadow

[night cloak]

i need help changing my server. i accidently chnaged while looking in tournetmant rooms and i could chnage it back. i was NA But accidently changed it Asia. i want to chnage my server back to NA pls help

[devout geode]

You have to wait 60 days. No other option.

[celest shadow]

You should contact the customer service for further assistance in this regard, @boreal dragon, and the customer service of your social media in question.

▫️ https://www.facebook.com/help

Please refer to the screenshot below for instructions:

[night cloak]

this is so dumb

[trim orbit]

How do I retrieve my previous PUBG account that was not linked to any social media account? pls help

anyone plz i want it back

[devout geode]

You should watch what you choose.

[trim orbit]

i have lot of mythic items

[night cloak]

no i accidently changed it

i didnt know u could change it that way

i was looking at rooms

@celest shadow is there any way to chnage my server back?

[cyan spire]

@celest shadow hi i need help

[shell timber]

Hey ineed helps

[night cloak]

@celest shadow pls help me plssss

[celest shadow]

Unfortunately, the one-time server selection cooldown reset provided by the in-game customer service is no longer available since it ended on December 1, @night cloak. You will need to wait 60 days for the cooldown to expire, and before you can change to another server of your choice.

[cyan spire]

This guy was hacking can u ban him

[storm flume]

Hello, @cyan spire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

this sucks

[boreal dragon]

@celest shadow

[night cloak]

idk why this dumb game did a server lock

[brazen talon]

My account was suspended for an hour and when I opened my account, my tire went to Bronze

[celest shadow]

Please refer to the pinned messages of this channel, @boreal dragon. You may need to scroll down a little bit.

[cyan spire]

Ok thx @storm flume

[boreal dragon]

That Facebook is not my

[celest shadow]

Please refer to FAQ 2.12 in #faq, @brazen talon. We cannot help you with account suspensions here.

[trim orbit]

@celest shadow cant i contact customer support or anything

my acc name is ALANBRIAN is there any way pls

[brazen talon]

Why did I went back to bronze i did nothing wrong

[devout geode]

Contact them as soon as possible.

[boreal dragon]

@celest shadow i saw you ss bbut that did bot help me every time I do that and thay replay this

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[trim orbit]

@devout geode where should i send message

[boreal dragon]

@celest shadow where i can download pubg global 1.2.0

[devout geode]

You can contact customer service via in-game settings or login page.

[fallow root]

Hi, I've recently got a new phone after my old one broke. But I switched from android to IOS and used google to log into my pubg account originally. I've tried getting an email conformation code to recover my account but I have had no email conformation sent on any of the occasions I have tried to log into my account. I can show proof of purchase of UC from the account to the email I'm trying to use. Can someone help me please as I have spent a lot of money on that account (lmao) and I've been playing since season 4. :)) (ID of account I'm trying to recover: 5302648231, I've email'ed Tencent and got an automatic response about purchases (which wasn't what I needed help with), and I've had no luck with the FAQ and in-game customer support).

[boreal dragon]

@devout geode is there any new update after 1.1.0

[devout geode]

No.

[boreal dragon]

Then why can i not login

It show me this

[trim orbit]

@devout geode thnx u so much bro i will let u know if i get my guest acc thnx for helping it means a lot for me

[boreal dragon]

@devout geode

[fallow root]

Hi can someone help me, I don't want to loose my account lol

[devout geode]

Looks like someone has hacked your account and changed version of the game. Contact in-game customer service for account-related issues.

[boreal dragon]

@devout geode but just now you say there is no new version available after 1.1.0

[devout geode]

Yes.

[boreal dragon]

Then how did that guy update the game

I dont understand

[devout geode]

Sorry, I cannot say it to you as it is a violation of the game's ToS.

[boreal dragon]

I am 100% sure that in game support is not gona help me

[devout geode]

Contact in-game customer service for further assistance.

[boreal dragon]

Lol

Bot is gona replay me and nothing i can do about it

[fallow root]

Hi, I've recently got a new phone after my old one broke. But I switched from android to IOS and used google to log into my pubg account originally. I've tried getting an email conformation code to recover my account but I have had no email conformation sent on any of the occasions I have tried to log into it. I can show proof of purchase of UC from the account to the email I'm trying to use. Can someone help me please as I have spent a lot of money on that account (lmao) and I've been playing since season 4. :)) (ID of account I'm trying to recover: 5302648231, I've emailed Tencent and got an automatic response about purchases (which wasn't what I needed help with), and I've had no luck with the FAQ and in-game customer support).

[queen kite]

Pubg kr events not showing my lobby

[earnest cove]

Please read #faq 2.11

[fallow root]

It wasn't a guest account, I signed in and was verified with google.

[earnest cove]

Have you read it.. please read it thoroughly.

[fallow root]

Oh I read 2.1, sorry about that.

So overall, I can't access my old account as I can't access my old phone to link a different social media?

[earnest cove]

Community support only for the global English version of PUBG MOBILE is provided here.

[queen kite]

Iam login my fb account but not showing all events in my lobby

Pubg kr version

[devout geode]

Is the message above not clear for you?

[earnest cove]

You can use another android phone to login and then link a social media account as in FAQ.

[queen kite]

What's the reason and iam using Asia server

[fallow root]

Okay, thank you for the help.

[surreal lynx]

How to change server ? my server got (by mistake ) selected krjp

[earnest cove]

Wait for the server reset cooldown.

[rancid wharf]

How do I delete email from my account

Hey

[queen kite]

Did you reply r not

[plain dagger]

When is pubg mobile India launching?

[surreal lynx]

Why mods don't reply here🙄?

[devout geode]

You have already been answered.

[earnest cove]

please refer to this channel's pinned messages.

[steep bay]

Whenever I try to verify my phone number a error named PARAMETER ERROR comes and nothing happens.

In pubg mobile

[tired aurora]

What is that! Its not my problem!

[onyx dagger]

Kindly try again after some time, @steep bay.

[tired aurora]

@sick shale

[steep bay]

@onyx dagger i am trying it since a month

[onyx dagger]

Kindly contact Customer Service about this then, @steep bay.
As the phone number link feature is still in the BETA version, it may face errors.

[steep bay]

Can i link phone number while email is linked @onyx dagger

[onyx dagger]

If you do have the option, obviously, @steep bay.
But both of the features are in the BETA version, so it may have issues.

[steep bay]

Then when this error will be fixed @onyx dagger

I want to link my number because i want to change my region @onyx dagger

[runic roost]

I was in lobby and I was talking with my friend, all of a sudden I got a messages saying data disconnected, then it says I got banned for 10 years!

[polar marsh]

@runic roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

No ETA, sadly, @steep bay.
Feel free to share your Feedbacks in #old.

[steep bay]

😒

[onyx dagger]

You may state that it is not the issue, @tired aurora.
You may try saying I would like to unlink the phone number which is linked with my Game account at the moment.

[tired aurora]

I did the correct issue

[onyx dagger]

Try typing like that?

[steep bay]

@onyx dagger My server issue is solved but in customer service they have not provided any option to start a new conversation.

So how can I contact them now

[undone talon]

Why tencent not thinking about add 60fps support for snapdragon 720g chipsets. Manufacturers already optimized it for the best performance... My phone is fully supports 60fps. Because it have 'gaming' chipset. why pubg Mobile allow me only 40 fps? If I try to use any third party app they will cry and tell "hey its a ban reason. You will be banned". If you think your users then allow all fps options accessible. All users are thinking like me. Stop restricting our smooth gaming. All similar chipset users use gfx and acess 60 fps fully without any lag. I want to see it officially but you dont care about loyal players. Thats why your game is full of hackers

[onyx dagger]

You say that issue is solved for you, @steep bay. Then why do you want to contact them again?

Feel free to share your Thoughts in #old, @undone talon.

[surreal lynx]

@undone talon right🙄

[onyx dagger]

Same goes for you too, @surreal lynx.

[surreal lynx]

No I've oneplus but my frnds have low budget devices so I know@onyx dagger

[undone talon]

I already did @onyx dagger

[steep bay]

@onyx dagger bro now the issue is that my number is not getting linked.

[surreal lynx]

Do officials read the feedbacks ?🙄

[clear spindle]

Yes.

[onyx dagger]

Again, the phone number link feature is still in the BETA version, so it may have some issues/bugs, @steep bay.

Alright then, thank you for the feedback! @undone talon

[azure escarp]

I cant login

[undone oar]

Sir I am on Ace 1 Star in Duo Europe TTP But The Rank is Showing Wrong Please Fix This Bug
ID : 51214466665
Device : Gameloop 7.1 Emulator
Country: Pakistan
Network : Wifi

[onyx dagger]

Kindly refer to #faq 4.6, @azure escarp.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @azure escarp.

[rich sundial]

What is the alias (name and surname) for a social media account or email address?
Kindly provide us with the account link (for inspection)
——————-

Does he mean the account that was hacked?

[onyx dagger]

Kindly refer to #faq 3.11, if you're trying to say that you're not a Conqueror, @undone oar.

You just said what does Alias mean in your own message, @rich sundial.

And Yes.

[undone oar]

Bro I am In Ace 1 star but the rank showing wrongly i think the rank is stuck on 4207

[onyx dagger]

It is Rating, which is 4207, @undone oar.

And not the Rank.

[rich sundial]

I contacted in-game support about my hacked account and he asked me for an email and then he asked me this question
———

What is the alias (name and surname) for a social media account or email address?
Kindly provide us with the account link (for inspection)

[onyx dagger]

The more your rating is, the higher you'll be in.

[undone oar]

See This i am stuck on 4207

[onyx dagger]

@rich sundial

1. Name of the social media account which is hacked (Your username).

2. You may open google and then open your profile in the respective social media, and then copy the link, and send it to Customer Service in-game.

Could you please share a Screenshot of the Your Rating in Duo, Europe here, @undone oar?

[undone oar]

See This Bro

[onyx dagger]

Now that's weird.

Kindly try restarting the Game.

Or you may try checking the ranks after some time.

And, feel free to report this issue in #old.

[undone oar]

bro the problem is from yesterday

[undone oar]

i reported but not responce

[onyx dagger]

Then kindly report it, @undone oar.

[vocal dew]

I accidentally changed my server when I was browsing through rooms I didn't expect my classic server to also change please help

[onyx dagger]

No one would reply there.
The Team go through #old to check the reports/feedbacks sent by the players, and would take actions, @undone oar.

[undone oar]

thanks for helping bro

[onyx dagger]

Sadly, We cannot do anything about this now, @vocal dew.
The only way is to Wait for the cooldown to reset.

You're very welcome, @undone oar! :)

[vocal dew]

Dude I have rank in my server

Please there must be something I don't want to start from bronze again

[onyx dagger]

You should've contacted Customer Service in-game Before 1st of December.

[vocal dew]

No I changed today accidentally

I wanted to play a free room so I was looking for servers where I could

Can I like talk to maybe a mod who can help me

[onyx dagger]

1. You may report it in #old.
2. You may try contacting them about the issue, but I dont suggest it because i dont think they would help you now, sadly.

[vocal dew]

It's not a bug though

[onyx dagger]

So you did change it from the in-game settings?

[vocal dew]

No

[onyx dagger]

Huh?

[vocal dew]

It was in the room servers uk where u can browse through the rooms I changed there not in the classic place

I wanted to see whether any of those free rooms were there since there were none in my server I changed it to another and then it notified me that I got locked on the new one

[onyx dagger]

But you did say here that you Accidentally changed it.

[vocal dew]

Ye I did

[onyx dagger]

And unfortunately, the only way is to wait.

[vocal dew]

Pls help me I am pushing ace

Can u maybe just talk to someone who can help me on my behalf

[onyx dagger]

You shouldnt have done that. We cannot help you with this.

[vocal dew]

Bruh wdym you shouldn't have done that is not like I knew this would happen

[onyx dagger]

The only way is to Wait, @vocal dew.

Kindly state your issue, @bronze sky.

[vocal dew]

I did it here I didn't know it would affect me

[onyx dagger]

And if you do not understand English, feel free to join PUBG MOBILE Turkish server. Link in 3.1 of the #735483472432594994, @bronze sky.

@vocal dew.

[vocal dew]

Can u like get me to talk to a person who can help me @onyx dagger

[dusty rose]

In every tunel ( shooting rang, shelter on erangel is glitched ) Please Fix This Bug
ID : 5757743195
Device : Samsung galaxy s10+
Country: ALGERIA
Network : Wifi

[onyx dagger]

You can try contacting the Customer Service in-game, @vocal dew.

Kindly report the issue in #old, @dusty rose.

[digital zinc]

What can i do

[rustic summit]

I was unfairly banned, please help

[polar marsh]

@rustic summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open sphinx]

How to get emoji lover set crates? Is there an event or something? Where can redeem them from

[ornate flame]

I asked to change my server from middle East to Asia but this is what you did

Nice pubggg

[delicate bane]

Hey , can i change my server in pub mobile that changed by wrongly ?

[ornate flame]

@delicate bane msg them in customer care

[surreal nacelle]

i think that server changing one time service expired on Dec 1(now server cannot change)Am I correct?

[onyx dagger]

Sadly, we cannot do anything about that now, @delicate bane.
You should've contacted Customer Service in-game before 1st of December.

The only way is now to Wait patiently for the cooldown timer to reset.

Yes, @surreal nacelle.

You may File Claim, @ornate flame.

[dusty latch]

Plz help my😓

[onyx dagger]

You can probably buy the crates with UC.

Yes, @dusty latch?

Kindly refer to #faq 4.6, @digital zinc.

[clear spindle]

@dusty latch report that via in game instead of posting that in here.

[open sphinx]

Nope can't do there is no option of that or any redeem option anywhere @onyx dagger

[onyx dagger]

You need to buy the crates with UC, @open sphinx.

It is not Redeemable.

[dusty latch]

@clear spindle Every day I report to the player and nothing happened !!! It's been two weeks since !? I do not know why no one deleted it😓

[tribal bone]

How i can switch my server

@thin halo

??

[cinder fox]

Hello Friend, for 10 years and seven for no reason. Can you help me?

[polar marsh]

@cinder fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tribal bone]

@normal fulcrum

[storm flume]

JinThomson is AFK: Busy - 2 hours ago

[tribal bone]

@lime juniper

How i can switch my server

[devout geode]

You can do it via in-game settings.

[vocal nacelle]

Hello, I want to unlink Email from my account, how can I do this?

[normal fulcrum]

@tribal bone No need to mention community team. Follow the screenshot above on changing server. It's a one time support so it can be availed only once. So make sure to choose server carefully

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vocal nacelle.

[devout geode]

Pss, they does not provide support regarding this now.

[night cloak]

if you have changed server after 17 th november you cant change it after 60 days from the date you changed

[normal fulcrum]

Let the user try. Don't be a judge

[devout geode]

I mean customer service does not accept requests from Dec 1st.

[vocal nacelle]

I wrote to in-game support, the bot made it possible to select only the specified items, this did not solve the problem

@storm flume

Aaa help

[verbal raft]

90 fps is not enabled in realme x3

[night cloak]

when u dont ban the teamers who play with hackers and then ban fair players who dont hack and get one day ban

[compact kettle]

Hi

How can I change back to my region ?

[night cloak]

you can change server after 60 days from the date you changed your server to another

[devout geode]

If you mean region, then you have to wait for 120 days before you will be able to change it again.

[devout geode]

You may leave your feedback regarding this in #old.

[compact kettle]

Ok ok thank is not for me am safe 😌 thanks you tho both

[devout geode]

It is for server changing, not region.

[compact kettle]

I meant server

[devout geode]

Then 60.

[wheat parrot]

i won't receive any verification code frome pubg.I tried many time but did't working

what do you mean

[faint swan]

When I start matching it stuck in loading page and loading for more than a 15mins and tell to reconnect

Pls help

[wispy dove]

Hello, my account is linked to my email but I didn't do it. Can you help me?

[wheat parrot]

you are playing on mobile or local emulator?

[faint swan]

Mobile

[wheat parrot]

what you want to say?? you can't login??

[faint swan]

Can't get into any matches even cheer park

[wispy dove]

I can log in but the email can be played anytime connected

[untold vortex]

You Must Help Us To Have My Cousin @ CashARİMA's Account Stolen

[wheat parrot]

clear your pubg game data and try again

[untold vortex]

You Are Very Intelligent Varya We Applaud

You Are A Admin Server

[faint swan]

I already tried it

[wispy dove]

Are you authorized unit?

[tired aurora]

Hello guys, i need help please .. my account linked to mobile number which i lost accessibility to, and there is someone know the password and can access to my account via mobile number .. i ask customer service but they asked for registration date and I don’t remeber, also they asked for payment rec. but I don’t have, because i charge from store! What should i do .. im losing my account 😦

[wheat parrot]

change your Email password or Link your account with Facebook or mobile No and unlink your Email account

[wispy dove]

I don't have access to that email

[untold vortex]

This Man Is Very Clever

[wheat parrot]

then sorry i can't help you.. frist of all you need to access your Email account

[untold vortex]

None We could not find something in here that we have come here to Search Your Server Turkey

[night cloak]

The scope button, I can't hold and drag them at the same time. I hate this bug. Can I know why?

[untold vortex]

This Zack Is Not Authorized She Loves Us

[last lance]

Server authentication error: login failed for apple ID users... any idea how to fix it?

[wheat parrot]

yeah i am not Authorized but i am not she...

[night cloak]

Who she?

Wushi?

[last lance]

How to fix this?

[untold vortex]

sedfrtgfdrgggfdhgfdzdgfzhd

HElp Me Please

[verbal raft]

90 fps is not enabled in realme x3

[waxen zephyr]

Same problem when login through Apple ID

Anybody know how to fix it

[tidal zephyr]

Brother my account is ban without any reason for 10 years yesterday it's ban for 1 day

[polar marsh]

@tidal zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@wispy dove contact the in game customer service.

@waxen zephyr @last lance is that on the global version of the game.

[smoky tiger]

how to stop bullet desync

[clear spindle]

It's an issue from your internet. Switching or upgrading will help.

[clear spindle]

It's not for now.

[smoky tiger]

but i am getting 80 to 90 ping still i am facing issue

[clear spindle]

Ping is not the only thing that matters.

[smoky tiger]

what are things matter bro

[lilac sable]

my friend was blocked, he was playing Metro mobile. His dash talent worked and was blocked. How to solve this problem?

[delicate bane]

I can’t get verification code for link phone number

[night cloak]

Hello first. Tonight I was kicked out of the game during the game and learned that I was banned when I re-entered. Certainly, neither I nor my teammate has an affiliated program or user agreement violation. I request that my grievance be rectified as soon as possible.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[delicate bane]

?

[iron basin]

Has the royal pass team event expired??

[winter fiber]

My server get changed for 60 days from this section. How can server changed from the room? help me to get back to Asia.

[clear spindle]

@delicate bane The feature is in beta so getting a code might get delayed.

@winter fiber when did that happen??

[waxen zephyr]

@clear spindle no it’s the Korean version

[sharp crater]

I need help with account recovery ...is this the right place

[winter fiber]

@clear spindle just 10mins ago

@clear spindle just viewing room in different server

[clear spindle]

@sharp crater contact the ingame customer service.

[sharp crater]

Someone got my twitter account and now changed it...I was still able to go into game and link Apple and email with it

[clear spindle]

@waxen zephyr we only provide assistance for the Global version of the game.

[sharp crater]

They only do automated response

[clear spindle]

We cannot help you with account related issues.

@iron basin it ends on 2020/12/17

[warm sand]

Recently i am trying to log in my pubg account but its it's showing your pubg account banned for valiting polices even i didn't break any kind of pubg relues please fix it as soon as possible

Name : HʋntɘrANML

I'd : 577864444

Please someone to help me

[polar marsh]

@warm sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter fiber]

help me

[waxen zephyr]

@clear spindle oh that’s fair. Is there any separate PUBG Kr discord

[clear spindle]

There's no such server.

[iron basin]

@clear spindle but i cant see the rewards page

[clear spindle]

@winter fiber unfortunately you'll be able to change it after 60 days. Report that in #old.

From the RP section, @iron basin.

[iron basin]

It's not there

[clear spindle]

Lemme grab a SS for you.

[winter fiber]

isnt that game problem?

[clear spindle]

@iron basin ^^

[clear spindle]

Only a report from you.

[iron basin]

@clear spindle its not there for me

[winter fiber]

check yourself

[clear spindle]

Strange. Try relogging.

[clear spindle]

WIll do.

[night cloak]

B O B U X

[clear spindle]

@night cloak ???

[night cloak]

any info about the one day ban

[clear spindle]

This.

[iron basin]

Rock??

[lilac sable]

Hello, my friend with ID 5678517446 got banned yesterday due to "Violation of user agreement"
We played Metro Royale mode, he had an improved dash skill, he drank an energy drink and began to crawl very quickly, we heard shots and ran at them, when you ran, my friend would fly out, and he told us that he was banned!
I beg you to understand this situation !!!

[polar marsh]

@lilac sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron basin]

@clear spindle

[clear spindle]

Try relogging.

[solid hawk]

@clear spindle I wanna to change my server

[nimble bear]

Can you change your server before 60 days through room card is it working Or is it not working? Anyone recently changed his or her server thourgh room card?

[solid hawk]

@clear spindle it is changed by mistake I am Asia player help me plz

[clear spindle]

@solid hawk you can change it after 60 days.

@nimble bear That won't work, you need to wait for the cooldown.

[solid hawk]

@clear spindle bro so I have to face lags

[clear spindle]

Unfortunately you have to wait.

[cursive oxide]

Where can I see my layout code?

[solid hawk]

How to see layout code

[iron basin]

@clear spindle it's not there even after relogging

Wtf

[clear spindle]

Settings > Control > Customize > Icon name[Layout 1, Layout 2...] > Share

@solid hawk @cursive oxide ^^^

[cursive oxide]

Kk thx

[clear spindle]

@iron basin are you sure that's not in the home page and also try with a different device.

[night cloak]

Heyo can someone please help me i got some issues logging in

[clear spindle]

@night cloak can you explain the issue.

[night cloak]

My friend is facing some issues with logging in he downloaded the game from the appstore and then i got a message saying this

[clear spindle]

He need to contact the in game customer service.

[night cloak]

Oh okay

Thanks

[iron basin]

@clear spindle no its not there

[hard urchin]

hi i needed help

whenever i open connection and goto partner
my game hangs up
otherwise its working fine

[night cloak]

@clear spindle bro feedback-bugs is providing yt link can you give permission for that also

[winter fiber]

My server get changed for 60 days from this section. How can server changed from the room? help me to get back to Asia. This is proof.

@clear spindle

[austere totem]

Hi I need help

[clear spindle]

#old please.

@night cloak you have the permission to post links in #old. Misusing will be dealt with.

I'm not exactly sure about that, @hard urchin a video recording will be helpful.

[night cloak]

they give yt link can it can be in your server

see @night cloak post in #old

[iron basin]

@clear spindle the event is not there!!!

[clear spindle]

@iron basin can you ask about this to someone in #pubg-mobile ?

[winter fiber]

what should i do now sir?

[hard urchin]

@clear spindle ok dm/

[clear spindle]

He's suggesting one feature, @night cloak.

[iron basin]

No one replies there

[short lichen]

@winter fiber you may wait

[clear spindle]

:(

[winter fiber]

@short lichen for 60days?🥺🥺

[short lichen]

@winter fiber They helped before December 1st and that's passed now. Please wait till the countdown is over.

[iron basin]

@clear spindle ask the team don't share emojis here

[clear spindle]

Should be available for you within a few hours.

[night cloak]

It is possible to UNLINK email linked?

[clear spindle]

Do you have a RP team, @iron basin ??

You can try contacting the in-game customer service, @night cloak.

[night cloak]

Couse a scammer login to my account with email and i dont know that email

[blissful iris]

@celest shadow
remember today I posted about my rank issue that its stucked at 0.00%
now my id got b@nned for no reason
never used any h@cks nor voilated any rules
what should I do now

[polar marsh]

@blissful iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron basin]

@clear spindle i would have joined and get the rewards,today i purchased some uc to get rp and boom the event was gone

[night cloak]

can someone explain getting banned because of market purchase abuse what does it mean ?

[clear spindle]

Maybe it got removed because you didn't have any team.

[night cloak]

can i get banned if i live on yt using a live recorder which is foalting near to my andriod phone?

[clear spindle]

On global version, @night cloak ??

[night cloak]

korean version

is it condisered as third party? if i use a live recorder

how can i ban a pubg mobile acc . Because somenone Hac KKed into my friends accoun and try to disable his facebook and now we cant log in any more and that guy was online and just ignored me

[clear spindle]

You won't get ban for those, @night cloak.

[night cloak]

aight

[clear spindle]

We only provide assistance for the Global English version of PUBG MOBILE, @night cloak.

[night cloak]

oh i see thanks

[clear spindle]

You're welcome:)

[night cloak]

so its normal i use a live recorder?

How can i get my account vack

[clear spindle]

Contact the in-game customer service, @night cloak.

[night cloak]

how

[clear spindle]

Refer #faq 5.3

[clear spindle]

It should be fine unless the application modify the in-game files.

[night cloak]

it just record my gameplay

[clear spindle]

Read my message again

[honest slate]

i have a question

[short lichen]

@honest slate how can we help you?

[honest slate]

why the people are speaking arabic in the world chat of EN???? Where is ENG Chat ? Same goes for teammate recruit EN, people are speaking arabic only, where did english ppl gone?

[short lichen]

If you have it selected as English then is might be because there is a lot of arabic speakers on the english chat

[honest slate]

See

[short lichen]

You could translate it by tapping original

[honest slate]

But they speak arabic !!!

not english, its eng chat

[short lichen]

We can't moderate them chats

[honest slate]

it wasnt like that before update, after the update i see arabic ppl only! also in World chat

okay

[short lichen]

You may report this to #old

[honest slate]

yeah sure

[short lichen]

@mystic sparrow keep playing to get ranked.

[mystic sparrow]

okay sir :)))

[fading skiff]

How do I fix lag on Note10+, I run on 40 fps on a snapdragon 855?

Im am on smooth extreme frames

[fading skiff]

I have already done all this

what can I do to fix my note10+

I have unistalled and reinstalled about 3 times and turned of dev options and tried to repair and restarted my phone too many timesto count

[pine beacon]

@polar marsh what do I do when my Prime Plus account stopped recognizing and giving me the benefits on my account? I'm still being charged $10/month but not getting the benefit inside my account?

[sick shale]

Contact customer service, @pine beacon

[mystic sparrow]

why icant see my ranking on leaderoard? i can see my ranking before it was at about 2%. now im just afraid that i will get banned because i talked to a guy who had same problem as me and he suddenly got banned for no reaspn. he was ace in solo

[sick shale]

@mystic sparrow What's your account level?

[mystic sparrow]

29

[short lichen]

@fading skiff having apps open while playing the game causes fps lag and streaming too. It might be also your device that's bad here.

[sick shale]

Minimum level is 30 afaik, @mystic sparrow Try to level up

Also if it's a guest account it won't be ranked

[fading skiff]

Thats not the problem. I clear RAM in setting and close all background apps. Still no luck

[short lichen]

Then it might be the device.

[fading skiff]

I have a 1 year old Note 10+ with snapdragon 855 factory, not used

And my brother with the same phone has this issue, specifically the Note10+ with this 40fps cap issue

[mystic sparrow]

i use twitter acc, and how can i see other modes rank but i cant see the mode that im pushing

[short lichen]

Then it is the phone itself.

[fleet heron]

ipad air 1474 pubg downloaded gave storage error I took care of but then when I entered it he throws it straight out of the game why

[old tide]

Hi, I would like to change my nickname to "MK ๛ PePe" but I cannot confirm the nickname, what should I do please ?

[past geyser]

Hi

My pubg account was stolen can yolu help me

Stolen Via e mail link

[sullen glade]

Bro change your password and login in to game

[past geyser]

The person who stole has put her e-mail l cannot change it

[clear spindle]

Contact the in game customer service, @past geyser.

@old tide The special character takes about 2 spaces and only about 13-14 can be added.

[night cloak]

Link With Google not PUBG

@clear spindle am i right or wrong

[digital zinc]

Hello ineed help for this problem i link my account with apple acount i play pubg kr

[clear spindle]

@digital zinc we only provide assistance for the global English version of the game.

[past geyser]

@clear spindle do they remove the e mail

[clear spindle]

@night cloak you got that wrong.

@past geyser yes.

[digital zinc]

Ok but what can i do

[clear spindle]

We cannot help you with that issue, contact their in game customer service.

[past geyser]

Oky thnk you@clear spindle

[night cloak]

@clear spindle why cant i delete my account when am logged in with google play games

you searched delete my account in google and delete your google account

if me not help then help with @clear spindle

[vivid peak]

I want to expose hacker to ban him,how can i?

[vagrant forum]

https://cheater-report.pubgm.cc/

What's the issue?

Purchasing accounts is against the Terms of Service of PUBG Mobile. We cannot help you.

[night cloak]

Hi

[torpid iron]

why does my sensitivity is too weird? I'm using it since season 3 but it does not look same as I used it for long time?

[sick shale]

How weird?

@night cloak How can I help you

[torpid iron]

I play most of time scope 6x, I know how to play with it, but it goes up, its weird

@sick shale

[onyx dagger]

It does go up due to recoil effects, @torpid iron.

[onyx dagger]

The delete option is only available in some regions like EEA. If you do not have any option to Delete the account in the game settings, you may abandon your Account.

[quiet quiver]

Hello, I want to ask a question on behalf of the entire Russian Community. Many players who see themselves as the future of eSports are concerned about whether it is possible for people under the age of 16 ( 14-15 ) to get to ClubOpen, are there any options for such cases ? or where can I contact with this question? Thanks

[uneven pumice]

I want api to track custom room stats

[onyx dagger]

Api? @uneven pumice

You can see in the screenshot sent by yourself that an individual must have reached 16 years of age or Older, @quiet quiver.

[sick shale]

Contact the tournament organizers

[torpid iron]

no, its not, its just goes weird im playing it since season 3 and i know how to play with no recoil, trust me

[quiet quiver]

there are exceptions to every rule

[sick shale]

You need to contact the tournament organizers for such cases

[sick shale]

Adjust your sensitivity settings, changes may have happened by time

[quiet quiver]

where can I find their contacts? ok,i will try

[torpid iron]

@sick shale should I increase numbers or less?

[sick shale]

It depends on you

[torpid iron]

i want it same as before, so i dunno needs to increase or less

[old tide]

Okay, can i ask some questions please ?

[sick shale]

There are many guides/tutorials on YouTube, check them out

[sick shale]

Try to join Russia server and ask there, you can find the link in #735483472432594994 3.1

[glossy tangle]

Anyone from staff who can help me with account?VERY IMPORTANT

[sick shale]

We cannot help with account related issues, you have to contact customer service in-game

[glossy tangle]

@sick shale Mail what Is ingame?

[sick shale]

You can contact customer service via settings in-game

[glossy tangle]

Ok thank you

[night cloak]

hello, I have a problem please help me pubg banned my account by mistake I sent emails no response in fact I connect with my iPhone to put money in my account since I have money on my AppStore then I connect with my emulator for spin ump I did it 7 times and I paid around 800 euro, I received a one-day banne when I got connect on my iPhone I did not find a banne then I went out and we went out my friend he called me to tell me that on my profile picture it is marked banned I found 10 years old and I paid more less 1000 euro to develop m4 cooler at level 5 help

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[midnight swift]

Hi how are u,
Im having problem with purchasing UC, every time i purchase they deduct my uc and its back to 0.
I dont know what wrong with it , can you please help me ,

[sick shale]

Contact customer service, @midnight swift

Make sure to purchase UC through in-game shop or (https://www.pubgmobile.com/pay)
Refer to this message for more information
https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379

[midnight swift]

I always purchase from in game and midasbuy

[onyx dagger]

You may contact Customer Service in-game about this.

[midnight swift]

Ive tried many times they just dont help

[onyx dagger]

Did they reply?

[midnight swift]

And this just happened this season

Yea they said about use authorized websites

[onyx dagger]

That would be the reason.

[midnight swift]

I ve never

I only used midasbuy and direct top up

[onyx dagger]

You may state them about this then.

[midnight swift]

Thats what ive been telling them but they dont help

[onyx dagger]

In that case, someone may have access to your PUBG MOBILE account. Please make sure that you change your social media passwords to secure your account, @midnight swift.

Unfortunately, this is not a payment related issue. The customer service is unable to assist you with this since (someone in your account) spent the UC.

[midnight swift]

Its like i purchase uc right then it shows i have the uc amount , and then i tried to purchase the RP season then its says cant purchase and as i restart the game it show 0

[onyx dagger]

That's weird.

[midnight swift]

Yea thats what im saying , and one of my friend he referred me to contact you guys in discord . And idk how to solve this

Ive almost spent more than 4k on my account since season 4 till now

[onyx dagger]

Next time, Make sure to purchase UC through in-game shop or (https://www.pubgmobile.com/pay)
Refer to this message for more information
https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379

[midnight swift]

So literally theres no help !!

Midasbuy its a authorized website

And direct top up its an authorized too

[onyx dagger]

Sadly, only Customer Servoce can help you with this issue.

[midnight swift]

Ok thanks 🙏🏻

[onyx dagger]

You might have bought UC from any unauthorized website before.

And you're welcome!

[compact chasm]

My account’s tier information has been degraded to bronze V

[onyx dagger]

Did you get 7 Days of Ban, @compact chasm?

[compact chasm]

No

[onyx dagger]

What's your selected main Server?

[compact chasm]

ASIA

[onyx dagger]

And did you view your tier from your profile or your friend said it?

[compact chasm]

I viewed

[onyx dagger]

Maybe you're in the wrong server?

[compact chasm]

No

Its all perfect

[ebon chasm]

Have a pmco question. Who’d I speak with for this?

[compact chasm]

Pls need answers

@onyx dagger

[onyx dagger]

Try restarting, should be a visual bug, @compact chasm.

[twin mist]

Hey bro I have accidentally changed my server is there anyway to get it back to Asia 😥 😔

[clear spindle]

@ebon chasm contact @onyx cairn.

@twin mist you can change that after the cooldown.

[night cloak]

Hi .. i need help

[onyx cairn]

You may ask here for now, I'll reply once you have asked. @ebon chasm

[clear spindle]

@night cloak you may state the issue.

[twin mist]

@clear spindle ye I know I am holding #110 rank in solo

[clear spindle]

You should be careful when going through the settings.

[twin mist]

And that is my problem I am#110 but not able to play anymore 😢

Ye

[clear spindle]

You can play in the selected server from now on.

[twin mist]

But the ping is way toooo high

[clear spindle]

It always ask for a verification.

[twin mist]

@clear spindle WHAT?

[clear spindle]

It ask for a verification when you try to change the server.

[night cloak]

I want to recover my account because I lost the email .

[clear spindle]

Refer #faq 2.8

[twin mist]

@clear spindle and recently someone hacked into my account

[night cloak]

I'm sorry because i'm new to Discord I don't know the rules

[twin mist]

From Indonesia

[clear spindle]

Contact in game customer service.

@night cloak Is that the only login method you use.

[twin mist]

@clear spindle i could recover my account but then my clanmates account was hacked and the hacker changed the name of account and removed us from friends list

[clear spindle]

If their account is hacked they should contact in game customer service.

[twin mist]

@clear spindle his account was luckily in our popularity

[night cloak]

Yes bro. Only from google play

[twin mist]

They did

But there has been no progress

[ebon chasm]

@onyx cairn the topic is sensitive. Is there anyway I can message someone or email?

[twin mist]

@clear spindle is there no way to change my server to Asia?

[night cloak]

I have the full information

[clear spindle]

You need to wait for 60 days.

[onyx cairn]

Please enable your dms for this server via server settings by tapping on the name and feel free to send me your questions regarding it, @ebon chasm.

[clear spindle]

@night cloak Try contacting Google [https://support.google.com/]. If you have made any purchases contact the in game customer service also with the payment receipt.

[night cloak]

I have the email but i couldn't get it back .. and the way to buy was through my mobile number

I'm trying for five mounths, but to no avail

I'm trying for five months but to no avail

[clear spindle]

Chance to get the account is less, if Google is not willing to help you.

[night cloak]

And also my account pubg.com with me

[tired aurora]

Hello guys, i need help please .. my account linked to mobile number which i lost accessibility to, and there is someone know the password and can access to my account via mobile number .. i ask customer service but they asked for registration date and I don’t remeber, also they asked for payment rec. but I don’t have, because i charge from store! What should i do .. im losing my account 😦

[clear spindle]

@tired aurora What are the login methods and which is store you used to purchase UC??

[desert dagger]

How do i apply for pubgmvip
Any sub requirements?

[clear spindle]

Requirements are internal, I remember answering you multiple times.

[tired aurora]

@clear spindle
Login methods which i have, icloud, twitter and email ..
Mobile number which i need to unlink!
Store is someone in my city charging uc for me

[leaden junco]

@clear spindle i need to show a video of a hacker , i was playing and he was flying and was saying to not ban him

[clear spindle]

Report via in game and through http://cheater-report.pubgm.cc/ if you have evidences, @leaden junco.

[leaden junco]

Thanks

[twin mist]

@clear spindle can I report this in customer service and can anything be done

About the server thing

[night cloak]

Me too

[clear spindle]

@tired aurora you can check the linked date from the settings of iCloud or Twitter and still not clear about the UC purchase, you can contact that person for the details.

@twin mist If that was before December 1st the customer service could help you. Now only option is to wait.

[tired aurora]

Is there another way to unlink number ?

[clear spindle]

Nope.

[twin mist]

This is rlly sad

[tired aurora]

Yea!

Losing account is easy for them!

[twin mist]

But I have seen some people do it on 2nd December also

[clear spindle]

They have contacted before December 1st.

[twin mist]

I mean youtubers

Not because of that I saw the date and time under the messages

[desert field]

Hy please my acc was hacked by twitter can someone help me
please

@woven atlas @sick shale @thin halo

[clear spindle]

Contact Twitter and in game customer service, @desert field.

[twin mist]

@desert field my account was hacked from Facebook

[night cloak]

I want Arab support please

[clear spindle]

@night cloak refer #735483472432594994 sub point 3.1 and join MENA server.

[twin mist]

@clear spindle and today I got that ban avatar

[wheat pumice]

Please take an action

[sick shale]

@wheat pumice Report them to Facebook

[wheat pumice]

@sick shale no use

This persons account has to be banned

[native coyote]

Will account transfer come to the game? @lime juniper

[pseudo heart]

Hello. I signed up for a premium plus. For two months everything was
fine. But this month, after the next withdrawal of funds (799 rubles),
the subscription did not appear in the game. When you click on the
button with the amount of 799 rubles, it shows that the subscription
has already been made, but it is not in the game! ??????????? I have
been waiting for 3 days, the technical support ignores my questions in
the game. I threw all the screenshots there but did not receive an
answer !!!!!! how much more should I wait ????

I’d:5786309595

[sick shale]

@pseudo heart Be patient please, refer to subpoint 5.4 in #faq for further information

[abstract moat]

yall know anything if hardcore mode will be back? it was fun

[sick shale]

No information

[candid creek]

Hello, my friend lose her account guest. Can he have back her account or he lose it forever?

[sick shale]

No it's not possible to recover lost guest accounts

[deep totem]

Someone hacked my pubg. I recovered the Twitter and Facebook. I’m not being able to change the mail password. Can u please help

Login via verification code isn’t working

Mods

[sick shale]

Contact customer service please

[deep totem]

They’re not giving me the correct link

I need to talk to someone.. I put in $1500

[faint citrus]

514696667
xiaomi pocophone f1
palestine
cant play bonus challenge?!!!!!!

[idle turret]

I lost my account, someone hacked my account and made it banned for 10 years, i have tried to contact pubg support through email and in game customer service , but no one gave me a proper response or solution. Please help

[polar marsh]

@idle turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Bonus challenge may not be available for your region, @faint citrus.

[quick bough]

I need help by mistake I change my server and I can't change it back please I really need help

[devout geode]

You have to wait for 60 days. No other option.

[quick bough]

For real omg that long can I call someone to help me

I really need to return to the other server

[devout geode]

You cannot.

[desert field]

i dnt know what i can tellCustom Service

[olive fox]

It says( "the account has been logged in with a newer version of the game and can no longer log in to older version. Please update to the newest version ")

But I've downloaded the leatest version on playstore several times bt it only shows on my account except others.
Please fix this issue
My id tag - 5197371275

[devout geode]

Contact in-game customer service for account-related issues.

[quick bough]

I already did that but no answer

[devout geode]

It was not for you.

[bright tinsel]

My friend has not played for a view months and i cant invite him because the game says he is on a guest account but he has played on that account for several years with out it saying or having problems with invitations

[onyx dagger]

Tell him to link his account with any of his Social Media accounts (Facebook, Twitter, etc), @bright tinsel.

[bright tinsel]

He cant cause he has a IOS phone and he doesnt have twitter of facebook

@onyx dagger

[onyx dagger]

And Game centre? @bright tinsel

[bright tinsel]

Nope

Is it possible to just turn his account from guest to a propper account remotely for 24 hrs sothat he can atleased get a soscial media linked @onyx dagger

[onyx dagger]

You can just link it with a social media account, @bright tinsel.

And you may unlink it afterwards, tho it would take around 7 days.

[willow olive]

how can i notify you of a cheat

[cunning ruin]

@onyx dagger

Hey I need help , I'm gonna rank up from bronze 5 to ace so I if I select my server as KRJP, and then play with my friend from middle east server, get easy lobbies, will the rank count as KRJP points? If yes, can you please tell me what the current lowest 500 ranking is going in the KRJP server?

[solemn delta]

is it true we get ban if we play with chinese emulator ?

[polar marsh]

@solemn delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cunning ruin]

I'm pushing conqueror from scratch and middle east doesn't give us much points, so can I get good points if I select KRJP and still get its rank in KRJP even if I play middle east lobbies @onyx dagger

[visual jay]

yes u can

thats how i play my alt acc uses middle east and im asia

[cunning ruin]

That's nice

[visual jay]

after logging in my alt acc leaves the game and i play solo squad 20ms and get more points

[cunning ruin]

I mean if I straight up push for conqueror, will this be changed or not?

[visual jay]

idk i think yes

[cunning ruin]

Cause I don't wanna push KRJP for ace and then start again from bronze in Middle east

[visual jay]

but its untill the end of the season(updates happen at the end of the ssn)

[cunning ruin]

Alright listen

[visual jay]

pubg gets new updates at the last week of the ssn

cuz then u dont need to update to play the new ssn big brain tencent

[cunning ruin]

Can you get me any details about how many stars for being the top 500 player in KRJP and south American server tpp squads?

[visual jay]

🥲

idk im a asia player

if u have a na tpp friend join the lobby

[cunning ruin]

I was pushing middle east conqueror, and I was 5 stars and I did 2 games with a cheater and boom, I'm bronze 5

[visual jay]

and go to rank and it will automatically choose na

RIPS 1week ban?

[cunning ruin]

Yea

I was in the top 800

[thin halo]

@visual jay @cunning ruin You can continue the convo in #pubg-mobile

[visual jay]

i almost got banned for playing random squads as soon as i saw the hacker i left my acc was seconds to get ban...

ok @thin halo LOL

[cunning ruin]

Dude nice so no mod comes to answer me about my queries and then they come to tell me to move to general

[thin halo]

No.

[cunning ruin]

That cheater didn't get bammed and he ended up in my random team, then I did another game with him as he was a friend of mine too

[visual jay]

come dms u will get muted!

[cunning ruin]

Boom 2 hrs later I get data has been changed

[thin halo]

@cunning ruin If you mean that your friend is the leader of the lobby, no. If it's the other, yes. The points will be added and you can check it in KRJP ranking point if the server you selected is KRJP.

[foggy shard]

Help i accidentally change my server in North america and i usually play in Asia server please help me 😭😭😭 572608616「B2K」R1DL3Y

[sick shale]

You must wait for the cooldown time, no other way

[foggy shard]

Are you working in PUBGM?

[sick shale]

No, refer to this message
#community-news message

[foggy shard]

I switched server accidentally please help me
Game ID: 572608616
Game Name: you「B2K」R1DL3Y
Email: [e-mail]

[lime juniper]

Sure?

[native coyote]

I'm going to tell you something and this thing has affected most of the players. When "Gameloop 7.1 Beta" was released for the first time, it was optimized for the latest pubg mobile version (0.19). It provided a really smooth gameplay even on the worst computer (i3 6006u processor). However, after the 1.0, ie "Beyond Ace" update, many things have changed in the game. 7.1 beta optimized for old version (0.19). The performance of 7.1 Beta is just like that of 4.4 (after 1.0 update). It is not like the old one! Please optimize the game for 7.1 Beta. (Gameloop was already working on this. I hope)

[lime juniper]

I see. You should contact GameLoop regarding this. We are not affiliated with them.

[native coyote]

Isn't it the official emulator of Pubg Mobile?

[lime juniper]

Yes, but we did not create GameLoop. It is handled by a very different team.

[lime juniper]

What do you mean by that?

[native coyote]

When I entered the last settings, it was saying "Account Transfer" at the top in General settings, I clicked on it, then it said "Your account information is being collected" and kicked it from the game. Then I did not see it again. Will something like this come into play?

[high sable]

Bro royal pass do ga kya please

[lime juniper]

I am afraid I do not understand what you mean. You could try to ask in your own native language in https://discord.gg/pubgm-mena.

[sick shale]

@drifting jay Maybe his teammate has a higher rank

[native coyote]

Whatever, thank you for your help.

[glacial bramble]

@native coyote are you from india?

[sick shale]

Feel free to provide your feedback in #old

[native coyote]

No, turkey. @glacial bramble

[glacial bramble]

Ok, I thought you are from india.

[native coyote]

no problem, human condition 😄

[cunning ruin]

@thin halo well just tell me like I select my server as KRJP, I have a middle east friend who invites me and starts the game, after the game I'll get my points in KRJP?

[thin halo]

As I said depends on what server he's on

If it's middle east, no.

[cunning ruin]

Uh no Ur wrong

Oh noo listen

If he's on middle east, I'm on krjp, I'll get krjp points, he'll get middle east points

Isn't that how it works? But I'll be able to play a middle east lobby instead of a krjp Asian lobby

[night cloak]

Is it true you can no longer permanently delete your account?

I need to delete mine

[thin halo]

@cunning ruin ah yes

@cunning ruin that's how it's supposed to go, my bad.

[cunning ruin]

[native coyote]

Can we see the "Helmet hiding" feature with this update?

[sick shale]

No information about the upcoming updates, keep an eye on #news

[torpid iron]

why do I get some freezes while I play? I wasn’t have those freezes at all a weeks ago. @sick shale

[sick shale]

What do you mean by "freezes" ?

[short lichen]

Screen stops for a sec

[torpid iron]

exactly.. freezing in random times

even thought my pc runs between 40-50% cpu lol

[sick shale]

Try to do a routine repair

[tired aurora]

Please guys! Help me please! Im losing my account!

[sick shale]

Oh emulator? Ask in #emulator-support

[storm flume]

You can now access #emulator-chat and #emulator-support, @torpid iron. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Contact customer service please, @tired aurora

[tired aurora]

I did! but there is no response!

Im losing my account

[sick shale]

Follow this conversation, and be patient