questions

[storm flume]

Hello, @vague flame!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[proven spindle]

Is it legal to play pubg mobile in android emulator? (Gameloop)

[devout geode]

Yes, sure.

[night cloak]

Friend reqs glitched?

[storm flume]

You can now access #emulator-chat and #emulator-support, @proven spindle. Revert this at any time by sending .emulator in #481204134859505684.

[maiden hamlet]

HI! Who can help me with a problem on my account? Please

[short lichen]

What is it?

[maiden hamlet]

A strange person linked his Google Play account to my PUBG Mobile profile

[short lichen]

Please go to customer services via in game setting bottom left next to the log out. You might lose your account if you dont act fast

[sick shale]

Contact customer service and follow this conversation:

[night cloak]

Friend reqs glitched?

[maiden hamlet]

I did it a few days ago, but I haven't been answered.

[sick shale]

How

[maiden hamlet]

I've even tried to unlink it, but the stranger enters my game profile on a daily basis.

[pine juniper]

Help pls my account has been stoled please ban this account

[sick shale]

@maiden hamlet Follow the attached image above

[pine juniper]

Thank you

[copper stag]

Any fix to lower call sound and increase media sound?

[maiden hamlet]

Thank you

[night cloak]

@sick shale nvm forgot i cleared my friend req list i usually have 30+ so it looked unusual for me lmao

[proven spindle]

thx

[short lichen]

Restart app

[night cloak]

ihey . my friend was ace star 7 in medal east and he changed server to eurobe how he can fix this wrong he make ?

[short lichen]

He can contact customer service and do this but idk if he is gonna get help.

[sonic pond]

Hello

[short lichen]

Hello, how can we help you good sir?

[sonic pond]

thanks , ive sent an email to change my server few days ago but still nothing change on my account

[short lichen]

Did you contact customer services in game or emailed them?

[sonic pond]

both

[short lichen]

Can I see the conversation?

[steel raptor]

Hey there
My friend got a 10-year ban after this game although he didn't violate any single rule and the game support didn't help
So I want to contact one from the support ASAP please

[polar marsh]

@steel raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave steppe]

How to purchase M416 The Fool Gun Skin

[short lichen]

Crates but its not here right now

[brave steppe]

Can we buy it?? Or opening crates is the only option ?

[short lichen]

Opening crates is the only option

[night cloak]

hello support please help me, i was banned for 10 years for no reason, i didn't use any hacks or anything like that in the game. My account was stolen and I tried to delete my twitter account from my account, but then I got this ban right where I wanted to delete twitter and I can't play please help me :(

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

can you get banned for using gfx tools?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

yes

[calm moon]

my man... the bot wrote a whole document telling him that

[night cloak]

so there is no way playing at Higher fps?

[night cloak]

if you have the devices that support 90fps you can play

well my Phone only get to "high"

But thx

welcome

Hello

I need help i dont used any hacks ore enything but my account was banned for 10 years. I dont play any matches this season i logged me in my account and see that i was banned please can anyone help me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young orbit]

Hello, Recently, I’ve gotten my email and Facebook accounts hacked/stolen by someone who then managed to enter my pubg account and remove my Facebook link and therefore stole my pubg account. Today I managed to recover my email back, which is linked to my pubg account. I successfully entered my pubg account today and found that the guy had already changed my nickname and picture. He also removed my Facebook account and added a new Twitter account of his. I need your help to remove his twitter account so he won’t be able to access my pubg account again. Could you please help me with this? If you need any further information about my account, please let me know and I’m more than happy to provide you with any more information. Thank you.

The guy messaged me earlier today asking for $3000 or he will ban my account!

[sick shale]

Hello, you can contact customer service and request to deactivate/unlink the hacked social media, feel free to use the image below as a guide:

[young orbit]

He removed my social media account and only has his Twitter in my account. I’m currently accessing my account via my email. What should I do?

[sick shale]

State this issue with customer service and follow their instructions, we cannot help with account related issues.

[young orbit]

Customer service through the game app itself?

[short lichen]

@young orbit yes

[young orbit]

Thanks I’ll try

[short lichen]

@young orbit np

[sonic pond]

i don't have the conversation , it has been closed automatically

[short lichen]

@sonic pond Then it means you didn't send a request for a server change

[sonic pond]

i did , i have choose the option " didn't help " and sent my ID

[short lichen]

Did they send you a message at the in game mail?

[sonic pond]

my ID 5154760131

no i havent received any mail

[short lichen]

@sonic pond Then you have done the process the wrong way

[night cloak]

the last date for server change is dec 1

[short lichen]

Yea it's about to end

[short lichen]

How can I help you?

[restive tapir]

Why I got banned ?

[polar marsh]

@restive tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Already ended, you can't request to reset countdown time of server selection anymore

[young orbit]

I tried, they are of no help! I get nothing but automated responses which are exactly like what is the in the screen shot. I need a real human agent to help get rid of the hacker’s social media account form my account

[short lichen]

@young orbit If you select no, they didn't help then you are showed some special options to contact customer services

[sonic pond]

once i reach step 3 and choose they didnt help , it gives me conversation closed immediately

[polar marsh]

@thorn fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

@sonic pond it should be the second step

[sonic pond]

Ive sent that i want to change server then choosed didnt help

[short lichen]

@sonic pond The server change was before December 1st. You can't do it anymore

[sonic pond]

i tried on 28 nov

[short lichen]

@sonic pond it's about to be December 1st

[rocky igloo]

No hacks nothing used yet 1 day ban?

[polar marsh]

@rocky igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young orbit]

It’s asking me to upload a screenshot. How can I do that? There is no option of uploading an image

[short lichen]

@young orbit There is a camera option

[night cloak]

this is a bug you can report it in #old

[young orbit]

I don’t see any camera option

[thin halo]

@young orbit A detailed description of the situation, preferably including screenshot(s) and/or video(s). Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[young orbit]

Question, do this email belong to PUBG: [e-mail]? Because I received an email claiming that this is from PUBG mobile support and that they noticed inappropriate action on my account

I want to make sure it is not the hacker emailing me

[short lichen]

[thin halo]

No.

[short lichen]

No

[thin halo]

If you're to receive such notices, it would be posted in-game rather than emailing you about it.

[short lichen]

Yes

[mellow kelp]

PUBG needs to look into this guy.

[storm flume]

Hello, @mellow kelp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tawdry fable]

Dear Pubg Team,
Recently I have received a message " Your account will be banned for
violating regulations Unlocks on 2030-08-24 10:17:12 Customer support
E-mail - [e-mail]"
And then it's showing account is disabled . But i hade not done any
violence against pubg guideline please return my pubg account .

ID- 5586603503
Nickname- SNlPO

[polar marsh]

@tawdry fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello Please help me someone want to Steel my account And He linked his account google play and unlinked my account Facebook And now when I open my account PUBG they told me you have 7 days to unlink your account please help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[inner hound]

Hi there, im having trouble switching my region in the in-game from india to Maldives (my country) it asks me to verify my mobile number when I enter the OTP it says something is invalid. Please help me #questions

[weary helm]

What's new in 2.86mb update

[night cloak]

what was in the 29 mb update got just now?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @inner hound.

[clear spindle]

@weary helm @night cloak Few improvements.

[night cloak]

@clear spindle ok thankyou.

[inner hound]

I did try, no response yet only robots replying

[little flume]

Hi .. My account has been banned for 7 days
Because I played with cheaters
They are not my friends and I do not know them
And they didn't tell me anything 😩

[polar marsh]

@little flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gleaming quartz]

HI

anyone here can help me ?!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gleaming quartz. Remember to read through #faq before asking questions in the support channels.

[gleaming quartz]

i can`t log in becouse pubg send me message to update to newest version but i have the newest version ! ?

[steep quail]

How to fix server authentication error while login with apple id

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @steep quail.

[clear spindle]

Contact the in game customer service from the Login Page [HELP], @gleaming quartz.

[steep quail]

It is not helping

[weary helm]

@clear spindle what is that improvement

[clear spindle]

No public information for now. Keep an eye on #news.

[steep quail]

I am facing login trouble while using Apple ID it is coming as server authentication error

Pls help

Pls reply

[thin halo]

@steep quail Do you have another method to login to your account?

[steep quail]

No

That’s only my problem

[thin halo]

Can you provide these info?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[steep quail]

iPad 7
WiFi
Singapore

What is numeric user identification

[thin halo]

Your in-game id

[steep quail]

I can’t take as I can’t login

R u there

[thin halo]

@steep quail It would be great if you can provide the details, for now try contacting customer service via in-game on the top right of the login screen. You can also report this in #old.

[steep quail]

There are also not helping

[civic lark]

@steep quail if your friends are playing, contact them and request them to copy your id and send them to you

[steep quail]

See feedback bugs many of them are facing same issue

577123388 my pubg I’d

[night cloak]

What is the new Update in 2.98MB

[night cloak]

just few improvement

[warm surge]

In my iphone 5s i cannot switch facebook log in there is no option to enter new log in plz help me

[final cloak]

Whyyyyyy

[thin halo]

@warm surge Can you send screenshot?

[night cloak]

Pls pubg x aot

[dry cradle]

Hi,

Facing an issue with login using "Sign in with Apple ID'. Could you please help?

Device: Apple iPhone X
Network: Data and Wifi
Location: IND
Character ID: 61236959794

@lime juniper Could you please help?

@thin halo Could you please look into this?

[desert dagger]

I've seen that pubg mobile is helping small content creators even on there first videos
I also need some help from pubgmobile Cos i started making content too
What can i do to get some help from them
Or do they only pay attention to north americans?

[hollow basalt]

Hello Pubg Corp . What you think at which date Pubg Ind will again active in India?

[night cloak]

@dry cradle i also face this problem in opening my korean version in my iphone 12 pro max.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[clear spindle]

@desert dagger refer #735483472432594994.

@hollow basalt #questions message

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @dry cradle.

[subtle mulch]

@clear spindle today is krafton pubg crop merged

[dry cradle]

@storm flume Your customer service people do not respond at all. 4.6 does not help at all.

[subtle mulch]

Any new update? @clear spindle

[clear spindle]

Refer this message, @subtle mulch #questions message

[dry cradle]

@storm flume Your customer service people do not respond at all. 4.6 does not help at all.

[clear spindle]

The game is banned in your country.

[dry cradle]

The entire information is outdated on that page.

[clear spindle]

Nothing I can help you with.

[dry cradle]

Can you redirect me to the best contact person for PUBG KR?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dry cradle.

[dry cradle]

We grind day and night to perform well in this game and our country and then these issues come up to increase our problems.

[dry cradle]

Good to know.

[hexed kettle]

Can I gift Royal pass to my friend directly in-game through uc?

[clear spindle]

Nope.

You need to spend real money.

[hexed kettle]

Why can't I gift Royal pass through uc?

[clear spindle]

Because there's no option to do so.

[hexed kettle]

😩

[light steppe]

Its been 10days since i applied for sever change all my friends got the option whats wrong with my account??

[clear spindle]

If you have contacted the in-game customer service, you'll get the option. Please be patient.

[night cloak]

Hi
‎‏ I have a problem with the Facebook account associated with my PUBG MOBILE game account.
‎‏ The problem is that there is a person who was able to log into the Facebook account and steal all data and information and transfer it to another email and my Bebji account as well.
‎‏ Now I cannot access my account inside the game.
‎‏ I hope those who are interested in looking into my problem and providing help. I will provide you with any evidence you request from :
‎‏My name is in the game: ūīĪīĪĪ
‎‏ ID number: 530663333

[gritty parrot]

Hello, before two days I got ban for 1 day and today I got 10 years ban!! My account is perfect and clean I spent more than 2000$ and I got ban with no reason!

[polar marsh]

@gritty parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frigid cosmos]

Hi pubg I can't login into my account through apple id so pls help me out I don't put any vpn or third party apps pls fix It out!

[lucid comet]

Broo same problem

[night cloak]

Why getting gold player in Platinum 4

[lucid comet]

#questions please help us can’t login with apple ID

[night cloak]

hi

plz tell when will be our PUBG MOBILE LEAGUE

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @frigid cosmos.

[lucid comet]

Sooo for Korean version where do we go

[last lance]

I am unable to login my account with my apple ID .its showing server authentication error:login failed

[clear spindle]

Their in-game customer service.

@last lance is that on the global version of the game??

[last lance]

Korean version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @last lance.

[night cloak]

Hi
‎‏ I have a problem with the Facebook account associated with my PUBG MOBILE game account.
‎‏ The problem is that there is a person who was able to log into the Facebook account and steal all data and information and transfer it to another email and my Bebji account as well.
‎‏ Now I cannot access my account inside the game.
‎‏ I hope those who are interested in looking into my problem and providing help. I will provide you with any evidence you request from :
‎‏My name is in the game: ūīĪīĪĪ
‎‏ ID number: 530663333

plz reinstall facebook and log in with facebook

[night cloak]

@clear spindle

Getting player as in random teammate, @night cloak?

@night cloak yes

Your rank doesn’t define who you’ll match, @night cloak. Ace players can match with silver players.

You can no longer access your PUBG MOBILE account, @night cloak?

[night cloak]

I can open the account but it told me your account has opened in another device

Contact in-game support. Only they can handle account related issues, @night cloak.

[rancid wharf]

My account is linked to an email but I don't know the email and password

[night cloak]

You may contact in-game support for assistance, @rancid wharf.

[night cloak]

I did and they told me 60 days 😟

You may wait the 60 days, @night cloak.

[night cloak]

I’m afraid because they can unlinked my account Facebook after 7 days 😩

[night cloak]

Not if you login before then.

plz reinstall facebook i have done and it works

[opal raft]

Facing the same issue while logging in through Apple ID

[night cloak]

Ok Thanks 😍

Region, @opal raft?

[opal raft]

India -_-

[night cloak]

That’s your answer.

[opal raft]

But why are they kicking us from KR versions 😑

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @opal raft.

[night cloak]

@night cloak sir plz tell how to open this new Frog Prince Set

From this spin, @night cloak.

is this new cloth or old cloth

I believe it is new.

i have some problem regarding pubg

game

@night cloak when i start match in solo it didnt get glitch but when i start match with squad it become glitch

plz tell what can i do to fix

Could you share a short video clip?

no i have not recorded

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

i have done in PUBG MOBILE game but i didnt fix any issue

i have talked with other member yesterday also

[night cloak]

@night cloak i will give

Not necessary. You may report it in #old.

ok

[nimble junco]

Is the football thropy exchangeable now?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw dew.

[light steppe]

Wht is wrong with the customer service worst customer service ive ever seen my friend who applied yesterday for sever change got the option and me who applied since 10 days still didnt get that

And wht u guys are doing is saying stay patient ive been patient enough i didnt change my sever by mistake ur game bug did that for me

<@&639889499718942720> <@&481161015728406538>

[desert dagger]

What are the requirements to become a pubgmvip or be helped by pubg in content creation and stuff?

[night cloak]

Please provide any feedback regarding PUBG MOBILE in #old, @light steppe. The moderator mention is mentionable for server emergencies. It was not necessary to mention for this.

You may apply for content creator via the form in #735483472432594994, @desert dagger. Requirements are internal.

[desert dagger]

Is living in NA one of the requirements?

[light steppe]

@night cloak cant u guys help me in any way

[night cloak]

Requirements are internal, @desert dagger.

You may refer to this message, @light steppe:

<#questions message>.

[fossil silo]

Tell pubm india lunch date

[night cloak]

Please refer to this message, for further information, @fossil silo:

<#questions message>.

[night cloak]

Sorry for the bother .
But the one who was able to login into the account . He threatens me that he will get me banned 10 years 😥😥

Talk to in-game support.

@night cloak i have give some short video clip

sorry for sound

[drifting agate]

My account was banned, although I did not use anything forbidden, neither cheats nor any third-party programs. Please review the ban!

[polar marsh]

@drifting agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spare island]

Help me please hacker link twitter facebook google and mail

[night cloak]

you change your password

[spare island]

He hacked my account

Me dont gived twitter details

[night cloak]

go to gmail account and forget password and link with phone number

Please contact in-game support, @spare island.

[spare island]

Its not my mail

@night cloak ok

[frosty snow]

Why repair the aurora event is not showing from last night? Is it removed?

[lost pasture]

Can blocked accounts be reviewed?

[night cloak]

I still have it, @frosty snow.

Yes they can, @lost pasture.

@night cloak bro plz check my video

The community team will check over the video, @night cloak.

[lost pasture]

I have not used any hack and my account has been classified for 10 years

[polar marsh]

@lost pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fresh bison]

I'm currently playing FPP solo and teamers are getting way out of hand. Even if I report no response has been there. Please ban these people. 3 of them teamed up and killed me in consecutive matches

[night cloak]

A 40 minute video is short, @night cloak?

you are telling short video

Please provide your feedback in #old, @fresh bison. For now keep reporting them in-game.

Yes a short video clip not a short movie.

ok no problem

[steady elm]

The bonus challenge isn't available in EU or what ?

[hybrid heath]

Hello pubg mobile are you sleeping
Pubg server full down
And Ms is very high
WTF is this 😡😡😡

[night cloak]

Available for selected regions, @steady elm.

[steady elm]

How's that ?

[night cloak]

Fee free to report the issue in #old, @hybrid heath!

[night cloak]

Huh?

[steady elm]

Which selected regions ?

[night cloak]

No information.

[sour adder]

My account is hacked

[night cloak]

Can you still access your PUBG MOBILE account, @sour adder?

[steady elm]

OK great.

[distant hornet]

i cant login with apple id??!!

[sour adder]

Yeah

[distant hornet]

please help me

ok but help me

i can’t login pubg kr with apple id

[sour adder]

My account was stolen, the person who stole the account can login

Help

[distant hornet]

[sour adder]

😫 😫 😫 😫

[night cloak]

No advertising, @somber axle.

Please contact in-game support, @sour adder.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @distant hornet.

[sour adder]

I want to delete the e-mail in my account

[night cloak]

Please contact in-game support, @sour adder.

[sour adder]

Okey

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @floral hatch. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

Can you stop using the mention??

Explain your issue in here.

[floral edge]

I can't login to the game since yesterday, and today I checked with Neighbors and they can't login too...

[clear spindle]

Is that on global version??

[floral edge]

yes global for my friends and both global and kr for me... all versions not able to login

[clear spindle]

You're from??

[floral edge]

Yemen

Middle east

[clear spindle]

Have you tried #faq 4.6 ?

[floral edge]

let me check

I did every thing there but the repair and re-install

[lucid comet]

I am same problem can’t login with apple id

[lucid comet]

Same done everything

[floral edge]

@lucid comet where do you live?

[clear spindle]

Report that in #old.

[lucid comet]

India

[floral edge]

@clear spindle state the problem there only? or should I do some screens

[clear spindle]

State the issue and also add the in-game ID, Device, Login methods, region and network you use, @floral edge.

Hope you're aware that the game is banned in your country, @lucid comet.

[lucid comet]

Korean is not banned

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lucid comet.

[woeful rivet]

Hi. Is there any another emulator for pc? Or just gameloop? Because gameloop lags a lot, constantly resets the sensitivity settings, the game crashes... What can be done about this?

[storm flume]

You can now access #emulator-chat and #emulator-support, @woeful rivet. Revert this at any time by sending .emulator in #481204134859505684.

[south rapids]

Guys my id was scammed and hacker linked his twitter id with my game account. I have been contacting pubgm ingame support and it’s been more than 20 days. Not just that but he scammed someone else with $200 and I am getting framed because the hacker showed him my game account and scammed him. The hacker is also threatening me that he will scam more people. Please help what should I do? I have also reported this case in Australian police as I am residing in Australia. But how can I unlink the twitter from my game account guys please help me

[night cloak]

Hello there my account has been banned for 10 years for nothing i have no Jailbreak or hack on my phone and I don’t know why you Banned me Please help me I’ve spent a lot of money on my account and you banned the good player’s and leave hackers and cheaters to Ruin the game good job and good protection

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south rapids]

Please help me please

[spark needle]

I want to change server. You set Asia by mistake

[south rapids]

@clear spindle brother please help me

[clear spindle]

Contacting the in-game customer service is the only option, @south rapids.

[south rapids]

They are not replying brother

[clear spindle]

You can change it after the cooldown, @spark needle.

[south rapids]

It’s been more than 20 days and the hacker is threatening me to scam more people thru my account

[clear spindle]

@south rapids follow this:

[south rapids]

I did that sir

[clear spindle]

Please wait patiently for them to unlink.

[south rapids]

They again asked for the same thing

[honest wedge]

Hello, my account has been unfairly banned. I am fully aware that I have not violated the user agreement policy and have been unjustly banned for 10 years. Please reconsider the ban, because I have played for at least 2 years and have paid a very, very large amount for it, thanks in advance.

[polar marsh]

@honest wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young brook]

hello, anyone knows about crew? when it will start?

[strange juniper]

Do changing Country/region in pubg affects login from other countries?
Can we login to pubg id that has country set to some other country?

[woven tundra]

Someone has linked the game to their Twitter account And I can't get into my game What should I do 😞

[strange juniper]

I had the same issue ... Apparently contacting customer support in game is the only way

[woven tundra]

I have an email link and I also have an game Center 😞

[strange juniper]

😕

Do you the guy who linked his twitter

At least his country

[woven tundra]

I wrote to support and they didn't reply to me

[strange juniper]

Anyone, please help
Do changing Country/region in pubg affects login from other countries?
Can we login to pubg id that has country set to some other country?

[strange juniper]

It takes time 1 or 2 days

You should contact in game

[woven tundra]

Hacker who linked Twitter

[little rock]

Hi, my account has been banned without any reason please lift the ban

[polar marsh]

@little rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clear spindle sir plz see my media

@lime juniper plz see my media

[clear spindle]

Try doing a routine repair and make sure the internet is stable.

[night cloak]

@clear spindle sir do you have given update in PUBG MOBILE

1.1 Update Announcement

[clear spindle]

A patch just released and the information for that is in #news.

#news message

[fading kiln]

I am doing rank push in Asia deo but by mistake iam change my server to Europe plz help me.
this is my id 5209816727 help me.

[patent furnace]

I need to forcibly unlink the twitter account that is in the game, since it is not mine, they usurped my pubg account and they want to sell it, I only have my facebook and my gmail linked, the twitter is someone else's

I already wrote this way the other day, I sent a message to the support icon within the game but the responses are late, and the person who entered my account is trying to sell it

[onyx dagger]

You should've contacted the Customer Service in-game within 1st of December, @fading kiln.

Please contact Customer Service in-game about this, as only they can help you with Account related issues, @patent furnace.

And You need to wait patiently for their response. Kindly refer to #faq 5.4

[fading kiln]

this is December 2nd what should i do now.?

[clear spindle]

You can change it after the cooldown.

[patent furnace]

If I delete my account and then try to recover it via facebook, would the twitter account be deleted?

[hallow loom]

Metro royale, ainda continua indisponível pra ser jogado no emulador, estamos esperando ser liberado desde o dia do lançamento já recebi vários e-mail dentro falando que fui convidado pra joga-lo mas ainda não está disponível

[storm flume]

Please do not use languages other than English, @hallow loom. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service via the in-game settings for further assistance, @patent furnace.

[hallow loom]

Metro royale, still unavailable to be played on the emulator, we are waiting to be released since the day of launch I already received several emails inside saying that I was invited to play it but it is not yet available

[clear spindle]

Metro Royale is not available for the emulator and is limited to few mobile devices.

[fading kiln]

but iam doing rankpush on asia 😭💔

[clear spindle]

Nothing can be done other than to wait or rank push in Europe.

[storm flume]

Hello, @warm lotus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[fading kiln]

plz do sumthing i cont push again. beacause soo muvh of hackers in loby iam near to reach my gole plz help me.

[clear spindle]

Read that message again.

[fading kiln]

umm i understand u don't no thats y u saying like that🙏

[hard sable]

Do you provide support for the korean pubg ?

Do you provide support for the game?

My account is hacked

[night cloak]

Yall better give our rank back midas and repec also got banned waiting for weeks no info

[balmy storm]

Do i have to pay to send messages in #content

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hard sable.

[night cloak]

Answer me rock!

[clear spindle]

@balmy storm refer #735483472432594994.

[obtuse basalt]

@balmy storm Nope u gotta apply for it

[balmy storm]

@obtuse basalt where to apply?

[night cloak]

Dont say contact customer support.

[clear spindle]

You'll need to earn that points again.

[night cloak]

They dont help

[night cloak]

I was in crown 4 playing for 6 hours a day averagw

[obtuse basalt]

Refer the guidelines

[night cloak]

I didnt sleep or eat food

All my hard work gone...

[obtuse basalt]

I applied for it but I think my subs are too low .

So I gotta wait

[hardy fable]

How to fix this when i turn on voice chat i cant here the game ???

[night cloak]

If u got it u would feel the painnnn

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[celest shadow]

What is your device, @hardy fable?

[hardy fable]

Iphonr Xr

I rest but not work

[viral crane]

This dude has got to be banned for hacking killed me quick then watched as his team went from place to place knowing where each person was located. Tencent doing what it does best tho allowing their Chinese hackers and anyone who spends money to do whatever they want.

[celest shadow]

It's an issue with iOS, @hardy fable. It thinks that the in-game voice chat is like a normal call, which causes the game sounds to reduce. Nothing you can really do about it at the moment. Feel free to report this in #old.

[storm flume]

Hello, @viral crane!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

i have some problems on ios

• quick switch of scope does sometimes not work
• complete game sound in arcade does not work

Hello a few days ago i contacted customer support about me chosing a wrong server but they havent replied and i think they wont as before that i had reported a bug to to them and they didnt replie for 2 weeks. After them not replieng i ended the conversation.

Is there any email i can contact about the incident.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[odd raptor]

When will pubg return in india

[storm flume]

Please refer to this channel's pinned messages for further information, @odd raptor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Thanks for banning me and taking away my points for no reason rlly appreicate it and unban all hackers cuz u ban real players not the ones who hack unban all hackers :)

[viral crane]

Thanks for sending the same crap Tencent does. Multi Billion $ company cant afford to pay a team of people who look over the obvious evidence we give.

[night cloak]

Thanks :)

[steep quail]

When I tried to enter arcade it saying teammate has not downloaded the map

[night cloak]

Dont get support from them

@steep quail If youre playing with a friend that means they havent downloaded the map

[steep quail]

He downloaded every map

Why would he need to download map for arcade

[night cloak]

Better start hacking cuz u said i am hacking for no reason

[balmy storm]

I submitted the forum for #content
Now should i wait?

[night cloak]

You have some anger issues thats all i will say to you.....

Go to conquer with hard work and get banned u feel the pain

Play smart don’t play hard

[hollow basalt]

[night cloak]

Didnt remeber asking.

And who will give my hard work back u will?

Wheres my hardwork?

We wont help u cuz u dont spend enough money on the game cuz we money hungru

can i use a room card i bought from clan shop.with non clan members
@everyone

[balmy storm]

@night cloak yes

[crystal arch]

Contact customer support of respective social media platform to recover your account.

[frozen drift]

Pmpc matches timing today

[crystal arch]

Day-2 Match has already started, @frozen drift .

[ivory ledge]

What does it mean when it says 'logged in from another location'? Does that mean someone else may have my account?

[crystal arch]

Yes @ivory ledge

[ivory ledge]

What should I do?

[onyx dagger]

You may refer to the pinned messages of this channel if you did get banned for a day. @night cloak

[onyx dagger]

It is a known bug, feel free to report it in #old.

It looks like someone else do have the access to your Game account, @ivory ledge. Kindly check if it is your friend, or someone whom you know. And if it isnt, please contact Customer Service in-game about this.

[onyx dagger]

Can you stop? It is understandable that you're mad about the ban. You may share your Feedbacks in #old.

[onyx dagger]

Yes?

[onyx dagger]

State your issue.

[onyx dagger]

Yes. If you're selected, then they will contact you privately.

No ETA for that tho.

Unfortunately, we cannot do much about the server change issue now, @night cloak.

The only way is to Wait for the cooldown timer to reset.

[lavish plover]

new version login error

[onyx dagger]

Try reinstalling the game, @lavish plover.

[untold lagoon]

How can i transfer my pubg account from vitamin version to global version?

[thorny jungle]

I pushed KRJP Duo Conqueror yesterday and my server rank was 421 But I didnt get the conqueror title and its not showing in my Tier too. Pls help and fix

[long briar]

Photo from Ninie

[onyx dagger]

Unfortunately, it is not possible, @untold lagoon.

[long briar]

Hello, help me please, i bought this package, and my account has been deducted, but i haven't receive the uc

[lavish plover]

I did it but didn't work@onyx dagger

[onyx dagger]

Kindly refer to #faq 4.1, @long briar.

[untold lagoon]

😭

[night cloak]

Hey. After this 10 mb update I just login my account in emulator for very first time and pubg give me 10 years ban. Please do something I've spent a lot of money on this account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Could you please send a screenshot of the error here, @lavish plover?

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version, @untold lagoon.

[long briar]

Hello mod😭😭 help . Hello, help me please, i bought this package, and my account has been deducted, but i haven't receive the uc

[onyx dagger]

Looks like someone else have access to your game account, @lavish plover. Please contact Customer Service in-game about this as only they can help you with Account related issues.

[thorny jungle]

Hellow...

[onyx dagger]

Kindly refer to #faq 4.1, @long briar.

Hi, @thorny jungle.
Kindly state your issue.

[thorny jungle]

I pushed KRJP Duo Conqueror yesterday and my server rank was 421 But I didnt get the conqueror title and its not showing in my Tier too. Pls help and fix

[thorny jungle]

Hii can you help me

[onyx dagger]

Kindly wait patiently for the Rank refresh, @thorny jungle.

[lavish plover]

@onyx dagger But the problem is the same in all accounts, my friend

[long briar]

@onyx dagger i i dont understand

[thorny jungle]

Okay will see tomorrow

Now my rank 232

[onyx dagger]

That's weird. @lavish plover
But as you tried reinstalling, and it still didnt solve the issue, I think someone else do have access to your game account. I suggest you to contact Customer Service in-game about this as soon as possible.

[lavish plover]

@onyx dagger Have emergency turkey discordd link

[onyx dagger]

Click on -> #faq, and then look for subpoint 4.1, @long briar.
The solution for your query is there.

You need to wait patiently, @thorny jungle.
The ranks refresh at 00:20 UTC everyday.

In your DMs, @lavish plover.

[lavish plover]

Ok

[onyx dagger]

Alright.

[thorny jungle]

But yesterday my rank 421 still ace 😭

[onyx dagger]

Patience.

[long briar]

@onyx dagger im done emel them, but they do not reply yet😭😭

[onyx dagger]

It takes time, @long briar.

You need to be Patient in this regard.

[long briar]

@onyx dagger erm okay, but how long will it take times? 1 day or 1week

[onyx dagger]

No ETA for that, but they will respond to you as soon as possible, @long briar.

[long briar]

@onyx dagger okay then, tq😭😭

[onyx dagger]

You're welcome, @long briar.

[smoky valve]

hi guys

im linux user and is there any way to play pubg mobile on that?

[onyx dagger]

You mean Emulator?

[smoky valve]

yea

[onyx dagger]

Yes!

[smoky valve]

idk actually

[onyx dagger]

Kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @smoky valve.

And Please move to #emulator-support.

? @late hedge

[late hedge]

Make this official logo of pubg mobile

[lusty kindle]

Lol

[celest shadow]

Please stop posting irrelevant images here, @late hedge @lusty kindle.

[lusty kindle]

Ok

[night cloak]

WTF

[onyx dagger]

Dont. @late hedge

[green belfry]

I reached level 28 in metro mode but I didn't get that outfit

[humble forge]

after playing 2 games i and just got banned for nothing while streaming , i spent a lot of time in this game and money and just got banned

[polar marsh]

@humble forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

@green belfry Can I see a screen shot?

[lucid comet]

I can’t login with apple id

[night cloak]

I can't play metro royal

😕

[wispy hill]

i have access in the game from my email and from Facebook but someone else has access from a Twitter account and I can't unlink this account because he logs in and cancel the unlink, what can I do?

[robust tree]

Guys

Please help

[wispy hill]

I need to unlink his Twitter account

[sick shale]

Contact customer service and follow this conversation:

[short lichen]

@night cloak

[night cloak]

@short lichen

[short lichen]

@robust tree Your account has been suspended, you may contact customer services and if they don't reply then you may wait till the ban is over

[wraith prism]

i got glitch in metro mode that i didnt't know how to do it , the player run faster than normal and i got 1 kill , after i died i got banned 10 years

[night cloak]

I play with emulator

[robust tree]

What u mean of supnded

[short lichen]

@robust tree it was banned

[lavish coyote]

Hello how can I sort the prime plus? I bought yearly prime plus but it’s not active since 17th of November. I have contacted the customer support no reply

[robust tree]

This message appeared only when a classic Crate was opened.

Agent

[short lichen]

@night cloak that isn't a glitch. It is your device.

[night cloak]

ok

[robust tree]

Agent .. this message appeared only when i open a classic crate

[short lichen]

@robust tree You are banned for violation of the terms

[robust tree]

How it is suspended

[lavish coyote]

Who can help with prime plus issues?

[pure iron]

i got ban too yesterday

[polar marsh]

@pure iron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[regal igloo]

I was playing metro royale with my friend and we had high level gear and equipment. At the start of the game two others in our team decided to kill us to get our loot. They successfully killed us and we lost all of our gear. Can we get any kind of compensation or is this just the normal "we are sorry for your loss but we can't help you. Hope your next team won't kill you. Thank you for playing the game."

[warm bluff]

Any news about crew challenge?

[sick shale]

No, keep an eye on #news

[wispy hill]

It's the same if i want to change the email?

[sick shale]

Unfortunately no, report them

[sick shale]

Just state your issue and follow their responses

[short lichen]

@regal igloo You may go to #old and tell them that.

[regal igloo]

@sick shale Shame. If it were in normal BR mode it would be easier to swallow but we really worked hard to get those equipment, so it kinda makes us mad

@short lichen I'll try that. Thanks

[short lichen]

@regal igloo np. When you are in a metro match with randoms don't trust them.

[regal igloo]

I know that but kinda hard to get away when they both started throwing molotovs and shooted us with 40 mm nades

[clear spindle]

Report them via in-game. You can turn off the auto matchmaking in the settings.

[sick shale]

@severe notch Contact customer service to solve this issue

[honest girder]

Is this valid? Plz help

[sick shale]

No it's not

[honest girder]

Are you sure??

[frozen schooner]

wanna know story of PUBG Mobile? there are 2 players using cheat called Dego they riches Conqueror Using that cheat and still playing. they played more then 200 matches and still now they showing me since i have good connection with them. the say PUBG cant to anything they were using it since season 3, now come to point i report them everyday still they are playing.. when i asked here they gave me a link with bot Machete I also gone there it doesn't work. still I'm sending this machete will do the same thing again. now think how many of cheaters are in this game who using cheat open widely. well as a meter of time I'm quitting game and so many players also.. so ultimately PUBG Anti cheat is Useless!😆

[storm flume]

Please do not use languages other than English, @severe notch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lavish coyote]

How long does it take PUBG support to reply? Since 17th of November no respond

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lavish coyote.

[lavish coyote]

I bought yearly prime plus having a issue with activation

They received money

[frozen schooner]

nothing gonna help bro

[honest girder]

Help needed, i got this. Is it real from pubg mobile??

[lavish coyote]

I am so pissed off

[severe notch]

urid aldukhul 'iilaa hisabi baed altahdith , 'ahdath tahdith 'aw 'iiniy muhdath 'ahdath 'iisdar wala yumkinuk almatabieuh bialhisab alqadim

[sick shale]

No, it's not official

[storm flume]

Please do not use languages other than English, @severe notch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[buoyant coral]

I got banned for noreason .. I was playing metro mode .. then dc to find this msg , anyone can help me

[polar marsh]

@buoyant coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe spade]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe spade. Remember to read through #faq before asking questions in the support channels.

[boreal dragon]

Hello

Can any one help

[sick shale]

Hey, what's the problem

[boreal dragon]

I can not log in my account its say you have log in with new version but i did not get update

[sick shale]

Only customer service can solve this issue, contact them please

[boreal dragon]

Bro like its say you have older version

Did any update come today

[willow olive]

This trick hits me through the wall

[sick shale]

What?

[sick shale]

Contact customer service via game settings and state your issue

[willow olive]

this is cheating and unfair

[storm flume]

Hello, @willow olive!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[stark plank]

Hello.Good work🙏

How can I go to PUBG mobile Korea version server?

[devout geode]

There is no such official server.

[honest girder]

[e-mail]. Is this mail id from Pubg official?

[sick shale]

Nope

Where did you get this?

[stark plank]

Thanks.

What can I do to get Korean version support?

[devout geode]

[sick shale]

You can contact their customer service

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[honest girder]

I don't know why i am getting all those msg from others

[stark plank]

Is there any in game support bro?

[honest girder]

I got this first. I hope this is valid from pubg official.

Actually i am a small youtuber from nepal. There was a event. Which i have joined. And i got this mail. After that some people are doing email. That's it

[sick shale]

Where was that event?

[stark plank]

@devout geode or @sick shale

Anyway,you're interested.
Thanks again.

[severe notch]

I cannot log in to the game I am logged in with a newer version of the game. You cannot enter the latest update event or I am updated

[sick shale]

Stop repeating same questions please, only customer service can solve this issue

[sacred locust]

Hi,
I have a problem with logging in to my account. Is this issue related to this category?
If it’s not can you tell me where should I report my problem?

[lucid comet]

Server authentication error message????

[severe notch]

@sacred locust I have a problem logging in to my account after the last update

[sick shale]

@severe notch Last warning, stop spamming and repeating same questions in all channels, the only way to solve this issue is contacting customer service, you will receive a response like this one:

[severe notch]

How do I talk to customer service

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @severe notch.

[severe notch]

@lucid comet No, it tells me you are logged in with a newer version of the game and cannot continue with the old version while I am updated

[warm surge]

Look I cannot switch accounts in iphone 5s

[severe notch]

@storm flume Where do I find the sub-point

[fleet birch]

Is the spectator sound glitch a glitch of is it meant to be that way?

[sick shale]

@severe notch in #faq channel

[severe notch]

@sick shale Is there an account retrieval link?

[sick shale]

No

[severe notch]

@sick shale So what do I do

[sick shale]

I told you to contact customer, from game settings

[severe notch]

@sick shale Thank you, but it did not help me to recover the account

[fluid stream]

Help me

Adminn

[night cloak]

I have a question. How is the pubg customer support bassicaly non existant while you guys are still up and running?

[dim gulch]

tencent should make an option to remove or unlink the email link

[sick shale]

@fluid stream You need to contact customer service to solve newer version login issue.

[sick shale]

We're not affiliated with the in-game customer support team

[robust geyser]

this shows when i launch

[sick shale]

These login methods are still in beta and unlinking them may be available in the future.

[wind void]

Hello!
I bought an account with 11 RP, I really wanted it but came into the game later. That's when I bought it. After the purchase I got everything, but after 4 days began strangeness : away friends. And then I noticed the Twitter snap. Evidence will be sent to Personal Messages

[robust geyser]

that bar in white is notifications

and the app is KR version

what do i do @sick shale

[dim gulch]

so, you’re talking that they’re doing this option to unlink the email link ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @robust geyser.

[wind void]

Help me please

[sick shale]

@dim gulch May be

[dim gulch]

🤝

[wind void]

@sick shale help me 👆

I have Evidence

[fluid stream]

Video bro @sick shale

[sick shale]

We can't help you, Buying accounts is against PUBGM's terms of service, please don't mention it again in the server

@wind void

[robust geyser]

where do i find support for pubg kr version?

ok

[sick shale]

You can contact their customer service, we can't help with other versions

[wind void]

@sick shale You are welcome. I just couldn't find another way to get RP

Please

[onyx dagger]

We can't help you, Buying accounts is against PUBGM's terms of service, please don't mention it again in the server.

[night cloak]

How Can I Remove the Email in My Account

<@&481161015728406538>

[onyx dagger]

You need to contact Customer Service in-game for that. The Email link feature is still in the BETA version, so sadly, you're not able to unlink it by yourself, @night cloak.

And please do not mention the moderator role for in-game enquiries.

[night cloak]

In Which Update Will The Email Removal Option Come

[onyx dagger]

Could you please send a Screenshot of the error message here, @sacred locust?

[night cloak]

@onyx dagger

[onyx dagger]

No ETA, @night cloak. But Soon.

[night cloak]

Can they log in to my account via email and delete a link

Facebook and Twitter

[clear spindle]

Yes.

[real socket]

Help me pls

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @real socket.

[real socket]

Internal support for the game hasn't responded to me for a month

[worldly scaffold]

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years). I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible

[polar marsh]

@worldly scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @real socket.

[iron dragon]

Somone explain why teamers in solos are not getting banned i have sent over 40 teamer reports this week and not one has got banned

[quartz mural]

@Machete 2.0 plz tell me when i open pubg when i click on link facebook loading screen come and my game automaticaly get closed plz fix this issue devicce hp laptop and internet zong mbb

[native coyote]

@lime juniper Do you have a team reading the "Feedback-bugs" section?

[lime juniper]

Reading it daily.

[barren furnace]

Please help me 1 switched my server by accident please help me change back to Europe server I'm really sad for what happend because I was rank pushing in my server please help😔😞😥

[quartz mural]

plz tell me the pubg support

[native coyote]

If you were here before December 1st, we could solve the problem... @barren furnace

[barren furnace]

Isn't there another solution

I was pushing rank in Europe server in solo vs solo but cannot rank anymore

@native coyote i made the mistake today

[native coyote]

You have no choice but to wait 2 months.

[sick shale]

We don't have information, you should contact customer service if you have any concerns regarding account suspensions

[granite ginkgo]

Hi
I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @granite ginkgo. Remember to read through #faq before asking questions in the support channels.

[sick shale]

Last response regarding suspended accounts is pinned in this channel

[granite ginkgo]

My account has been hacked
A hacker program was activated on it and the account was banned
How can I recover an account?

[polar marsh]

@granite ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

lags in my game

what to do

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

[night cloak]

i have doing but it didnt fix my issue

@everyone why are you not helping?

[sick shale]

@night cloak Lower your graphics settings

[night cloak]

i have done but it tell server didnt respond

[opaque chasm]

Unable to login in pubg mobile korean version

[night cloak]

See my reviews

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @opaque chasm.

[night cloak]

@sick shale bro plz see my reviews

@everyone why are you not helping

[storm flume]

Please refer to subpoint 4.4 in #faq for further information, @night cloak.

[barren abyss]

how can i join to Top player to get a chance to have pubgm partiner

[south turret]

Hello, I have a problem of not having the country button to set it up

And depending on the problem of not having a choice, the country also does not have most of the events that my friends have Please help me, especially because I always charge my account and my account is old and I do not want to dispense with it help me please

[clear spindle]

If you have selected Europe when creating the account you won't be having that option.

[clear spindle]

Read my message again.

[south turret]

Yes, but time cannot be turned back

[clear spindle]

@late hedge please refrain from posting such in here.

[clear spindle]

You'll not have that option sue to EEA rule.

[mental orbit]

Hello, logged into my Facebook account, the old level and achievements are gone, and the game invites me to create a new character

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mental orbit.

[mental orbit]

I waited two weeks and did not get an answer

[crystal tusk]

hello

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @mental orbit.

[crystal tusk]

the button for country change its not appear for me

[celest shadow]

Can you share a screenshot, @crystal tusk?

[torpid plume]

Why in arena ruins and town i am missing some texture on walls some are black i redownloaded them from download pack tried graphics settings but no change

[celest shadow]

Please report this in #old, @torpid plume.

[celest shadow]

Your PUBG MOBILE account was created in one of the EEA countries; due to the government restrictions and laws, the Change Country/Region option will not be available to you. You will need to create a new account—outside of the European Economic Area—to be able to obtain this option, @crystal tusk.

[crystal tusk]

but i need to change my country fot this account

[celest shadow]

You cannot, @crystal tusk.

[crystal tusk]

ok why the bouns challenge dont appear

the bonus challenge wont appear

hello

[fervent quarry]

When is pubg mobile India coming any idea????

[night cloak]

pubg takes so much time to restart

so much time that i got kicked out of match man

like tons of glitches and when u restart

you have to wait 30000 hours , great.

[celest shadow]

It is only available to certain countries.

[storm flume]

Please refer to this channel's pinned messages for further information, @fervent quarry:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fervent quarry]

Okay thanks

[night cloak]

Is there a way to automatically deny folllow landing request

[sick shale]

@night cloak No, but there's an option to ignore the requests for some time

[lapis osprey]

Check basic settings...

[spare island]

Help please hacker linked his mail , twitter . Facebook , google please help me got hacked(

[sick shale]

Contact customer service, @spare island

[spare island]

What i need to write

[sick shale]

State your issue, and follow their responses

[spare island]

Ok

[lapis osprey]

3 social networks? Wow

[cobalt ember]

How do i report a hacker in the discord server?

[storm flume]

Hello, @cobalt ember!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cobalt ember]

heres the hacker id

[night cloak]

Any one can help? They drop my rank i didnt even cheat

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Anyone whose id got ban by using vpn.

Please help me.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Ok

[lavish maple]

Does anyone know why I can't log in through wechat?

I know the server is working

But it just won't let me log in whatsoever

[sick shale]

What about other login methods?

[maiden hamlet]

Hello, I'm back. How long does it take for support agents to respond within the game?

[lavish maple]

Same thing happens... And also sometimes it gives me a log in cool down of 300 seconds

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @maiden hamlet.

[sick shale]

Where are you from?

[lavish maple]

The Philippines

But currently in China

My account was able to play a few hours ago and then when I logged out, I could no longer log back in.

Do you know if the servers are down for the log in method of Wechat?

[sick shale]

I don't have information, try again later

[lavish maple]

Okay

[lapis osprey]

I can’t log in through Apple iD is there any issues or? ( I can with Facebook )

[tranquil path]

hi, my camera moves when i tilt my phone, i think i enabled it somehow but i forgot how to disable the option

[lavish maple]

That's gyroscope

[elfin canopy]

Could you try logging in using some other linked social media, @lavish maple? Also, did you switch devices?

[violet mist]

People who get pubg partnerships "türk yaman, türk furkan and others" in the game of 4 people, 8 people are killing everyone united, why is this partnership given to them?

[tranquil path]

ty ;3

[elfin canopy]

Do you have any evidence against them, @violet mist?

[violet mist]

I reported it as "malicious team building" within the game, but I know they won't be banned because they are pubg partners.

[elfin canopy]

Rest assured. The report system works for everyone equally, @violet mist.
Do you have any evidence regarding them?

[violet mist]

@elfin canopy No, I did not get a picture or video, but I reported this situation .. When pubg partnership is given to Turks, it is done like this.

[elfin canopy]

Noted, @violet mist. I will pass on this. Make sure you get a video recording if you encounter content creators teaming up to kill others and report them to Turkish community team.

[empty bridge]

Hello needs Help

Are anyone here??@elfin canopy @sick shale

[elfin canopy]

How may I help you?

[empty bridge]

After the PUBGM latest update screen is stucking

[elfin canopy]

Could you upload a video clip of the issue?

[empty bridge]

Is here video uploading is available??

[elfin canopy]

Yes.

You can upload videos upto 100 MB.

[empty bridge]

Okay wait

[night cloak]

Uh

Quick match issue is fixable by downloading both vekindi and miramar right?

I downloaded both but it doesn't seem to match me in any miramar/vekindi lobby

It's all erangel

[empty bridge]

@elfin canopy I can't share video

No option is available

[elfin canopy]

There's high probability for quick match in Erangel than Miramar, @night cloak.

[opal raft]

Same issue.. I created a new acc via Game Center ýêt my controls and sensitivity were the same

[elfin canopy]

Are you using android?

[empty bridge]

Yes

[elfin canopy]

Restore default settings by repairing the game from login screen.

[opal raft]

I’ve no issue with the settings although I am glad I got my same settings but I had to create a new account bcz Sign In with Apple was not working and I didn’t link any social media account

Getting this error while Sign In with Apple

[elfin canopy]

Go to your Gallery > select the video > Share > Share to apps (Discord) and then select the channel you want to send the video (which is #questions), @empty bridge.

[elfin canopy]

Are you using Global version of PUBG MOBILE?

[opal raft]

No

[night cloak]

Damn I played like 10 quick matches/sniper training

[night cloak]

None of them were miramar or vekindi

You talking about this frame rate drop?

😐

I wish I had that smooth gameplay

[empty bridge]

No no frame drop I'm getting 58-60 constantly

[elfin canopy]

We only provide support for Global English version of PUBG MOBILE. This issue is with the different client of PUBG MOBILE app, you need to contact their customer service.

[opal raft]

Fine

[night cloak]

That 1 sec of drop is considered frame drop, that's pretty normal ig, try clearing cache/ram before playing any match

[elfin canopy]

@night cloak you may request about it in #old. Tencent staff reads that channel on regular basis.

[empty bridge]

But before previous update I didn't have that problem after update I'm getting the problem

[elfin canopy]

[night cloak]

God

Just clear the cache/ram and move on, that is not even bad

[elfin canopy]

You could try clearing ram or routine repair your app. You can also try switching networks.

[night cloak]

Yo mæve one question, my joystick gets stuck at one direction lots of times, is this just lag or is it fixable?

[lapis osprey]

Same

[night cloak]

I die a lot because of this problem

[empty bridge]

All are tried in 6gb 4.1 gb getting normally internal storage available 70 gb network ms 20-34ms

[lapis osprey]

Global

[opal raft]

Region India ?
KR version ?

[lapis osprey]

Global versión

[opal raft]

Same issue suddenly my camera moves at any direction and my joysticks stucks

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @opal raft.

[opal raft]

I’m not getting any solution for this problem

[elfin canopy]

Try reinstalling if routine repair doesn't work.

[elfin canopy]

Did you try routine repair? How long you have been facing it?

[night cloak]

Uh that has nothing to do with my game

[elfin canopy]

What is your login method?

[night cloak]

Because uh

I reinstalled the game many times but I'm still facing it

[lapis osprey]

Apple iD

[elfin canopy]

Could you upload a video clip?

[empty bridge]

What about this I stuck on air I can't move joystick doesn't work What the Hell is this

[lapis osprey]

Facebook and Twitter are fine

[elfin canopy]

Is that global version you're using, @lapis osprey?

[night cloak]

Also I have my graphics on lowest settings possible, I even use external apps to reduce the quality of the game in exchange of the fps

[lapis osprey]

Yeah

[night cloak]

360p config

[lapis osprey]

1.1.0.14555

[lapis osprey]

Already repair option used and game uninstalled

[elfin canopy]

This could be an issue from the apple's side. Please post about the issue along with your UID, region, network in #old and use different login method in the meantime, @lapis osprey.

[empty bridge]

@elfin canopy can explain I'm sent the above video

[lapis osprey]

Got it

[elfin canopy]

That looks like a network issue, @empty bridge.

[empty bridge]

See the ping

[glacial bramble]

@empty bridge your upload and download speed should be good also, that happens to my game sometimes

[empty bridge]

@glacial bramble I have another Glitch too

[storm flume]

Hello, @empty bridge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[glacial bramble]

@empty bridge what it is

[brittle marsh]

Sometimes I got that problem but it has nothing to do with update it's just network problem server is full

[elfin canopy]

Still a network issue, despite the ping in-game.

[livid snow]

Hi i had a problem my server changed to middle east by a bug and I contacted customer service they didnt respond for 3 days ...

[brittle marsh]

Damn

[empty bridge]

South Korea doesn't have any network issue I'm not living in India

[elfin canopy]

When did you contact customer service in-game, @livid snow?

[livid snow]

Nov 30

[elfin canopy]

I never said you're living in India. That's a network issue. If you think otherwise, feel free to report it in #old as you can read the bot's message.

[brittle marsh]

Hey! I never had any problems with network and yet I'm playing korean version

[elfin canopy]

Do you play on global version?

[empty bridge]

Nope

[elfin canopy]

Please wait patiently while they reach back to you.

[empty bridge]

Mine KR version

[ancient crater]

I didn't get any mythic item for last 478 times. Is there any possibility to get a new achievement like ' jinxed V'?

[lapis osprey]

Is there a KR discord support?

[elfin canopy]

We do not provide support for different clients other than Global English version of PUBG MOBILE. You may contact their customer service. @empty bridge.

[lapis osprey]

In-game

[empty bridge]

@elfin canopy then please provide Korean Discord link

[elfin canopy]

There is no Discord server for Korean PUBG MOBILE.

Contact them in-game, I guess.

[lapis osprey]

Use then in-game costume service

[brittle marsh]

Really? 🙄

[elfin canopy]

Yes.

[brittle marsh]

Damn

[empty bridge]

@elfin canopy then where am find solutions?? Or report problems??

[elfin canopy]

You may move to a discussion channel now. Thank you :)

Contact them in-game, @empty bridge.

[brittle marsh]

I have been playing korean version but luckily I don't have any problems related to game. Atleast not yet

[lapis osprey]

Setttings/ bottom left customer service option

[empty bridge]

@elfin canopy they just give the article but in that I doesn't have to report

[elfin canopy]

We cannot help you here.

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[ancient crater]

I didn't get any mythic item for last 478 times. Is there any possibility to get a new achievement like ' jinxed V'?

[lapis osprey]

Later tap top right, message option or “contact us” text

[elfin canopy]

You may post about introducing a new achivement regarding that in #old. Tencent staff reads that channel on regular basis, @ancient crater.

[ancient crater]

thank you

[elfin canopy]

You may help them regarding Korean version of PUBG MOBILE in #chat. :)

[lapis osprey]

Got it. Sorry

[elfin canopy]

No worries. 🤗

[empty bridge]

@elfin canopy I'm sorry for giving one more bug (is this which view

[empty bridge]

They never helped me in History my work is reporting then when I'll play

[elfin canopy]

Could be a bug. Please report it in-game.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[empty bridge]

Such a waste support I feel bad experience from here no help

[lethal storm]

What to do? Help me

This account was used to log into the new version of the game. With her, you can no longer enter the old version of the game. Update the game to the latest version.

[north helm]

buy new computer

[lethal storm]

on the phone the same

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lethal storm.

[lethal storm]

already addressed

[abstract wadi]

Has your account been recently compromised?

[lethal storm]

Yes

[empty bridge]

But it can't help I was tried many times they are sending same article's again and again

[lethal storm]

I am afraid that they will unlink my account

[brittle marsh]

Which artical

[abstract wadi]

You will need to contact the support service claiming your account as compromised by a hacker. Then you mention that you can't access your account because of that problem.
You must tap on the help button that appears at login.

How long ago did it happen?

[lethal storm]

about 4 days ago

[fierce night]

dear support the error of 1 day b..n is still and i got bned now for 2nd time by mistake ! and get my rank bronze once again and my rank bronze and this time i got 3 days b..n

when they will fix it ?

[abstract wadi]

Have you reinstalled the game?

[fierce night]

yes i did

[elfin canopy]

Please contact in-game customer service, @fierce night.

[fierce night]

wdhk bro i reached in first crown 2 and got bn 1 day .. now i reached diamond 1 from bronze and i got bned 3 days

[lethal storm]

how soon will the support respond and where?

[fierce night]

that much

[abstract wadi]

What device do you use?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lethal storm.

[fierce night]

ipad 7

[olive dove]

@fierce night we can't assist with account related issues, as pointed out privousely, please contact the customer support regarding this issue.

[polar marsh]

@fierce night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

[abstract wadi]

Fail xd -

I have noticed some 1 day bans with iOS users, it is strange.

[olive dove]

@abstract wadi check the pinned messages

[abstract wadi]

It was just a comment, I have not had problems with my account. Don't worry.

[olive dove]

I know, @abstract wadi . I was refering to this:
#questions message
, Which was in response to similar comment.

[novel knot]

I try to enter the game from my iCloud account, but each time it makes this mistake

[abstract wadi]

ah ok

[spare island]

Hacker banned my account for 3 days noo

[polar marsh]

@spare island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[novel knot]

Hi

I get a warning from my iCloud account when I try to enter the game and I can't get into my account

[night cloak]

@lime juniper

[novel knot]

Is there a solution?

[olive dove]

@novel knot
The answer to failed login reasons can be found in here #faq subpoint 4.6 . If you have tried all of these, you may contact the customer support for further assistant.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[novel knot]

I understand, but no one's helping me

There hasn't been a feedback in 4 days

[oak plover]

When dose Bonus challenge starts again

[olive dove]

No estimated time of arrival, @oak plover .

[novel knot]

Thank you for your help 😊🙏

[olive dove]

@novel knot is your account connected to anyother social media? You may try to login with.

[novel knot]

No

[olive dove]

Reparing the game client did not solve the issue, @novel knot ?

[novel knot]

Yes

It didn't do any good 😩

[olive dove]

Then, check with the customer support, and if you did mot get reply in a reasonable, send a kind reminder regarding the issue. @novel knot

[novel knot]

Okey Thank you very much

😊

[balmy tinsel]

I got the same error, i'm waiting for a answer from the customer support...

an*

[olive dove]

You may report this in #old as well, a tencent staff checks this channel frequently. Please include the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
@balmy tinsel @novel knot

[balmy tinsel]

Okay i will do this!

[waxen zealot]

Please help. It is necessary. My account in PUBG comes with a problem called the safety note period and is renewed weekly. Please help me. It has been in the account for a month and a half. Please help me

@olive dove

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @waxen zealot.

[crude aurora]

Please help me when i login my account say server authentication failed

[olive dove]

@crude aurora
You may report this in #old as well, tencent staff checks this channel frequently. Please include the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[elfin canopy]

Do you play on global version?

[hollow oracle]

What should I buy with 500 UC?

[devout geode]

Whatever you want.

[elfin canopy]

You could ask that in #pubg-mobile. :)

[hollow oracle]

I could but it’d get drowned out in seconds

[waxen zealot]

Please help. It is necessary. My account in PUBG comes with a problem called the safety note period and is renewed weekly. Please help me. It has been in the account for a month and a half. Please help me @olive dove

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @waxen zealot.

[olive dove]

@waxen zealot you need to contact the customer support regarding this manner, we can't assist with account related issues.

[short lichen]

@hollow oracle A good weapon skin

[elfin canopy]

Do not repeat queries, you have been answered. Contact customer service in-game. @waxen zealot

@short lichen use #pubg-mobile. :)

[short lichen]

@elfin canopy Isn't this channel for support?

[inner wind]

i was ranked on Europe duo then my ranke stopped why unranked ?

[elfin canopy]

Yes, it is. The question however doesn't belong here. That's why I asked them to use #pubg-mobile. You are free to suggest them as many things you want in #pubg-mobile, @short lichen.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @inner wind.

[inner wind]

ok thanks

[glossy hamlet]

I got banned for my first time and it’s not my fault random guy in my team i don’t know who is it or if it’s hack or no but after a few minutes i got banned because of him use radar hack

[polar marsh]

@glossy hamlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil vessel]

I got banned

[polar marsh]

@fossil vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spare rivet]

Have a good day, my friend
My account that I have been playing with has been banned for years
I spent more than 2000 dollars on it
The problem is not that my account was banned, but rather the game's failed security system
I downloaded a program to try to cheat the game, I admit it
But my friend, I never even used it
And I never even turned it on because I regretted and said to myself I don't want to cheat and I will continue playing legally and I went to sleep and I was surprised the next day that my account was blocked 10 and I didn't even try to play with the cheat program What do you think?

[polar marsh]

@spare rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[swift helm]

u deserve the ban my bro, stop cheating!!!

[verbal igloo]

Helo company PUBG Mobile ‘l do not knoww why my account was suspended even though l have not committed any question to your laws l hope that you will respond to me as soon as l need my account and l cannot spend my day without playing l hope that you will piy attention to my request and wait for your reply impatiently iD5274396540

[short lichen]

@verbal igloo You were suspended due to violation of the terms

[polar marsh]

@verbal igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred anchor]

Hello all
Why you ban for jailbreak on iPhone for 10 years?

[polar marsh]

@sacred anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
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[paper mason]

عندي مشكله وعايز اتواصل مع حد من الادمن

[storm flume]

Please do not use languages other than English, @paper mason. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[near scroll]

#questions My account has been stolen. Email can you help me
If there is an addict, please help me
5632432915
『FBI』DHOM

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @near scroll.