questions

[novel hinge]

He hack gmail account but still I can login from Twitter and Facebook

[clear spindle]

Contact the in game customer service.

[novel hinge]

I contact them but they r saying 30 to 60 days and hacker talk to my team mates he said I will delete the account or I will ban him using hacks so plz tell me what should I do

[clear spindle]

Only in game customer service could help you with account related issues. You may need to wait for that time.

[novel hinge]

U have any idea how much time they will take

[clear spindle]

30 to 60 days

You just told that it's from CS.

[warm forge]

cant load up metro on emulator help

[bronze pollen]

pls go to #emulator-support

[hollow hornet]

Bonus Challenge removed from US region ?

[fallow sierra]

Can someone help me because I was playing and it change the server that i play asia to KRJP by itself and i need to wait for 60days so pls help

[clear spindle]

@warm forge It's limited to mobile devices.

@hollow hornet only a few regions have that for now.

@fallow sierra #news message

[graceful sinew]

I also tried contacting them but they said an agent will contact me soon about the reset its been 12 hrs yet no one contacted me😔

[clear spindle]

@graceful sinew If you have contacted you'll get the option. Wait patiently.

[terse dagger]

@novel hinge bro please turn on 2 factor security soo that hacker will not get your account but i think you have off the two factor also hacker get access to yoir accounts when you login in unathorized websites for buying uc etc

[graceful sinew]

Any idea how long it will take??

[night cloak]

Google play/gmail

[clear spindle]

Mostly likely today.

[graceful sinew]

Ok let's see

[polar siren]

Why was my account blocked for two days and all my points were deducted together. I am a clean player. Please I want to contact a company employee to send him footage proving that I am a clean player

[polar marsh]

@polar siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow hornet]

I know but I played a bonus challenge yesterday, now it doesn't show bonus challenge in menus😪

[cunning ruin]

rock i need help i cant login twitter

my screen is stuck on the enter phone number

i dont wanna verify that account cuz i made another one but i cant go back to login my other account

[bright light]

Customer service no longer answer why?

[cunning ruin]

@clear spindle

just help me out with an actual issue once in your life

[steep bay]

How can i start a new conversation in pubg customer service as they are not closing the previous case.

[clear spindle]

@cunning ruin can you post which screen?

[cunning ruin]

i try to go back but it just says login failed. i cant skip or go back or log out

and when i press it back it takes me back to this screen again

[clear spindle]

@night cloak I tried logging in with Gplay and did not faced any issues, Try updating Google apps.

[cunning ruin]

dude come on rock

[autumn bough]

How do you apply for PUBGM VIP ?

[clear spindle]

@cunning ruin are you on iOS?

[autumn bough]

And apply for content creator on this discord ?

[clear spindle]

Refer #735483472432594994 @autumn bough.

[cunning ruin]

im on your emulator

the gameloop 7.1

[clear spindle]

@steep bay reinstall the game.

[cunning ruin]

ive done basic repair but nothing

[crystal storm]

I got this weird avatar glitch which I could only change outfits on one loadout the rest couldn't

[clear spindle]

Try clearing the emulator cache, @cunning ruin I'll suggest you to contact the GameLoop server.

[cunning ruin]

emulator cache will remove everything like the 4gb of resources dude wtf

[abstract escarp]

bro @clear spindle

My account unranked from 4 days just in squad Europe, my point means I'm already conquer
Nickname: AHMED『PANIC』
ID : 5312963635

note : feedback-bugs said go to support in a game then i did that but no any answer from 4 days

[clear spindle]

Only in game customer service could help you with that.

[gentle bluff]

Hello.

5207743131 has been banned though he didn't use hacks

Even Customer support are refusing to help

What can be done?

[normal fulcrum]

Nothing can be done @gentle bluff. Please ask the user to use File Claim button

[gentle bluff]

He was banned from server for arguing with a mod

He got an in game ban

How is that related?

[median oracle]

Does Vpn have a ban

[short lichen]

It might trigger a ban, I recommend not using it

[night cloak]

Team Up Ban ?

[short lichen]

Yes

[normal fulcrum]

@gentle bluff That cannot be related. In-game is provided only if the player violates the ToS

[idle crescent]

i have mailed pubg customer support for more than a week and still got no response . i have got south america server on emulator. how am i supposed to play on this?very poor game support

@normal fulcrum

[storm flume]

You can now access #emulator-chat and #emulator-support, @idle crescent. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

You should contact via in game customer service.

[idle crescent]

bro i did more than a week ago but got null

[clear spindle]

patience

[idle crescent]

[odd vine]

i need help to get back my pubg account.

[marsh kraken]

Is your account hacked or banned?

[odd vine]

Is your account hacked or banned?
@marsh kraken my account was hacked on 28/11 and i ma friend told me that he seen my account online but at t same time it's banned...

[cold whale]

Is it possible to change my email address that used to get verification code? I want to change to my new email.

[marsh kraken]

@cold whale No

[solid veldt]

Team up

[cold whale]

Then how can i get verification code if my account get hacked or something bad?

[marsh kraken]

@cold whale You currently cannot change your email

[cold whale]

Unlink also cant?

[marsh kraken]

@solid veldt report through in game

Yes, @cold whale

[solid veldt]

Oh

[cold whale]

They asked me to upload proof of purchase, but i didnt srr any button to upload

[normal fulcrum]

You have to wait for the conversation to get closed and restart it again @cold whale

[steep bay]

@clear spindle thanks now my conversation with pubgm customer service has been reset as i reinstalled the game. And now i have contacted them but for how long it will take for my server reset.

[strange juniper]

I want to know the latest available pubg version please.

[celest shadow]

You can upload images to https://imgur.com and paste it as a link instead.

[cold whale]

I already skipped the upload thing, and have to wait minimum 60 days. 😂

[steep bay]

@celest shadow i have contacted pubg customer service for server change so how long it will take?

[strange juniper]

I want to know the latest available pubg version please.

[zealous turret]

is this false info or true

[bright light]

Customer service no longer answer me why?

[full zenith]

Hi My account has been hacked, I want help

[strange juniper]

I want to know the latest available pubg version please.

Hellooooo

[full zenith]

Someone has logged in to my account, linked it to his e-mail, and entered my account constantly. Please solve the problem

[strange juniper]

Do you have access to your account?

[full zenith]

Yes, I can log in via gmail and twitter, but the internal connection is not only with me

[plush spindle]

bro @full zenith @strange juniper

kia middle east server ka issue arha hai

[storm flume]

Please do not use languages other than English, @plush spindle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[strange juniper]

@full zenith change your passwords

[plush spindle]

bro is there any issue in middle east server..

[strange juniper]

And unlink his email first

[strange juniper]

Don't know

I want to know the latest available pubg version please.

[full zenith]

Internal mail is not accessible. The hacked person is the one who placed it. I want to remove it please

[strange juniper]

Access from Twitter and remove this email .
If it's not working, contact customer service in game as soon as possible

They will help

[celest shadow]

False, and you should never trust anything from such sources.

[full zenith]

This is hacker mail

[celest shadow]

Can you show me a screenshot of your conversation with the customer service?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @full zenith.

[steep bay]

@celest shadow why?

[celest shadow]

If you contacted the customer service and were told that the server selection cooldown will be reset, please wait patiently. The reset will be applied on December 1 or earlier, @steep bay.

[steep bay]

@celest shadow ok, thanks

[celest shadow]

You are welcome.

[full zenith]

They didn't help me please help me solve my problem

[strange juniper]

Sorry even I don't know how to solve this

[full zenith]

This link is what is called in order to speak with support

؟؟

[timber compass]

I can not change my region help me.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @timber compass.

[timber compass]

I did that 3 days ago but nothing happened.

[olive dove]

@full zenith email unlinking is not implemented in the game yet, you need to follow up with the in-game customer support to see if they can assist you or not.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @timber compass.

[rotund marlin]

Where is the custom crate? It said it would be released by today

[sick shale]

Nope not today, on December 4

[gray token]

‏My account was banned for a day on the date of 11/29/2020 and I did not use any fraudulent methods. My account was unblocked on the date of 11/30/2020 and I did not play games. I just entered the warehouse and today I logged into my account and found it blocked for 3 days and I did not Play the game since the day what's going on? Why ban I did not play

[polar marsh]

@gray token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hushed hound]

Hlo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hushed hound. Remember to read through #faq before asking questions in the support channels.

[hushed hound]

In My acc rp upgrade event not showing plz hlp mods

[sick shale]

Since when? @hushed hound

[hushed hound]

Today

[sick shale]

@hushed hound

[tepid frost]

Hi
I have a problem when I am connected to WiFi that the I can’t login into the looby until I open vpn and when I am in looby I can turn off the VPN and play. How can I log in without VPN

[sick shale]

Unfortunately it's too late.

[hushed hound]

@sick shale ?

[sick shale]

It's not possible to join an RP team now, read event rules next time

[hushed hound]

Pok

😑

[tepid frost]

Someone can help me?

[sick shale]

@tepid frost Where are you from?

[tepid frost]

Egypt

[night cloak]

Hello, @agile hollow! Not sure if anyone has followed up with you, please refer to this message:

<#news message>.

[sick shale]

@tepid frost What's the error message you get?

[tepid frost]

It keeps checking for updates....

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @tepid frost.

[honest slate]

Hi there! i need a small help

[hidden jungle]

hello i have a problem with pubg

i doesn't let me to enter the game without using vpn or switching networks

[night cloak]

Please state your issue, @honest slate.

Country, @hidden jungle.

[hidden jungle]

i contacted my isp and there is no restriction on pubg

[hidden jungle]

@night cloak egypt

same as the picture keeps on loading

[night cloak]

Could you guys please try changing your DNS?

[hidden jungle]

and says server is not responding

[honest slate]

I'm a emulator player and im not able to find match in Solo/Duo, I have no clue why is it happening since last season. Do anyone know how can i play atleast solo matches so that i can rank push my tier, and for RP missions i cant do it squad as it will take my point down so..?

[hidden jungle]

i don't have dns

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @hidden jungle @tepid frost.

[night cloak]

Which emulator are you using, @honest slate?

[honest slate]

gameloop

[hidden jungle]

what is the issue in the first place i will not keep on turning on dns changer

[night cloak]

What day is crew challenge in 2021

No information, @night cloak. Keep an eye on in-game events!

It’ll just be to a low flow of players, @honest slate.

[hidden jungle]

??

[night cloak]

You may report the issue in #old, @hidden jungle. We don’t know what the issue is.

[honest slate]

Umm so any solution?

[night cloak]

Are you playing FPP or TPP, @honest slate?

[honest slate]

TPP

[night cloak]

No solution, @honest slate. You can always try play mobile where there are more users.

[honest slate]

If i will choose FPP it will take 10 years to find a match, lol

okay

[night cloak]

@honest slate ur device?

[honest slate]

let me send a photo

[tepid frost]

I already have 8.8.8.8 and 8.8.4.4 on my DNS and the problem still

[languid shoal]

Hi,
Can I Get Help From A Human

[night cloak]

Please report the issue in #old, @tepid frost.

I’ve already answered you, @honest slate.

Please don’t bring up cases that have already been handled, @night cloak.

[honest slate]

yeah 1 guy asked me

[night cloak]

Reason being, @languid shoal?

Srry

[upbeat barn]

I cannot log in to the global version. I would like to return the account to the international version where I was logged into the Vietnamese version by mistake

[languid shoal]

My Account Was Banned For No Reason And I Didn't Violate The Rules,
I Want To Talk To Someone

[polar marsh]

@languid shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh kraken]

We only Provide Support for Global Version of PUBG Mobile, @upbeat barn

And once you login into the Vietnamese version of PUBG Mobile you cannot use that same account for global version

Contact Customer Service for More information

[upbeat barn]

You have been signed in by mistake

[marsh kraken]

Read this

[upbeat barn]

please help

[marsh kraken]

You have been already Answered, @upbeat barn

[upbeat barn]

I want to contact customer service

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @upbeat barn.

[upbeat barn]

We have been contacted, but there is no response

[marsh kraken]

@upbeat barn Read 5.4 in #faq

[solid veldt]

Help my leader is getting hacked

<@&481161015728406538>

[night cloak]

Contact in-game support, @solid veldt. No need to mention the moderator role such issues. It’s mentionable for server emergencies.

Hi all! I can't write at bugs channel, so I add it here - with start of season 16 starts this texture bug at Erangel/Metro/play area (see screenshot). It appears when graphics set to maximur or UHD. Appears at ASUS and Samsung devices(can't test on other)

[marsh kraken]

Edit your last message

[ember anchor]

Sir my account ban

[polar marsh]

@ember anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful rampart]

Please fix your game ive died in metro royale advanced 10 times because of the glitch that allows you to go outside of the map
It's getting annoying already
Lost 5 fabrics today already

[woven atlas]

@graceful rampart report it in #old with a vid

[coral gust]

hi does anyone know the tcp/udp the pubg mobile use for the game

i need to set them on the router for the port forward configuration

[pine ice]

Hello, my name is نشمي I know in the game 5239182737my account was banned in the game for 10 years (3650) days, until 2030, my account was banned for this period and I did not make a mistake, and I did not use any third-party program, Or anything unethical inside the game, and I was accidentally banned and I hope to get my account working again.

[polar marsh]

@pine ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[terse tartan]

Iam not hack please un lock ban

[polar marsh]

@terse tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

No. Feel free to change your dns server if you are facing ping issues. Or ask your isp to do so

[coral gust]

i am really aware of that option but thank you anyway even though i think you are trying to be funny.. but i still have the same problem or i would not be asking

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @coral gust.

[random bolt]

I sent an email to the cs support but there is no reply

[tepid orchid]

Hi PUBG Mobile team, my ID 5124029635 of name FEAR乂MrBotOP has been hacked my an Indonasian hacker, I have access to my account through twitter and google play but he can still log in but when I try to log in this message appear. I have contacted in game support several times but they didnt helped at all.

[random bolt]

It says my account is normal but I still can't login

[tepid orchid]

Hi PUBG Mobile team, my ID 5124029635 of name FEAR乂MrBotOP has been hacked my an Indonasian hacker, I have access to my account through twitter and google play but he can still log in but when I try to log in this message appear. I have contacted in game support several times but they didnt helped at all.

[fallen stream]

Can u still retrieve a hacked account. My clanmate got hacked..

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fallen stream @tepid orchid.

[shadow crest]

Are bonus challange still available?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @random bolt.

[clear spindle]

A few regions have that.

[shadow crest]

What regions that still have bonus challage?

[clear spindle]

I don't have that information.

[final ether]

how to become a beta tester?

w t f

why pubgm support is not solving my issue

[graceful sinew]

Thank you so much guys @polar marsh @clear spindle @@short lichen . I finally got the reset countdown from PUBG and I successfully changed my server 🙌

[night gull]

My server is selected middle East by mistake please change my server to asia

[clear spindle]

@final ether what exactly is your problem ??

[storm flume]

You can apply for the PUBG MOBILE beta program here, @final ether:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[clear spindle]

@night gull #news message

[night cloak]

umm, i updated everything but same issue. Still takes 5-6 mins, and i have a stable good internet connection so I don't think internet connection would be the reason.

[clear spindle]

Kinda strange, Try doing a in-game routine repair and clear the Google Play data.

[night cloak]

Ok I'll try, thanks

[night gull]

My server is selected middle East by mistake please change my server to asia

[clear spindle]

Refer this message, #news message
@night gull

[night gull]

@clear spindle bro what is this

[clear spindle]

A message regarding the server selection.

[night gull]

@clear spindle but I help you

@clear spindle can any way to change (

?

[night cloak]

@clear spindle Thanks alot, clearing Google Play's storage fixed it.

[clear spindle]

Glad it worked for you, @night cloak

Have you contacted the in-game customer service regarding this, @night gull ??

[night gull]

@clear spindle yes but they don't reply

@clear spindle my three I'd is selet in middle East automatically

@night gull plz change to asia

[clear spindle]

Can you post the last screenshot of the conversation with in-game customer service?

[night gull]

Wait

[prisma adder]

Hallo

Ineed some help for event

[night gull]

@clear spindle wait

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @prisma adder. Remember to read through #faq before asking questions in the support channels.

[celest walrus]

Where do I report cheaters

[prisma adder]

With golden autumn event

[clear spindle]

Can you explain??

[storm flume]

Hello, @celest walrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[prisma adder]

I won the iphone 11 pro max

[fading crag]

Hello anyone want to play pubg??

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @fading crag.

[prisma adder]

@fading crag yes

[terse dagger]

@prisma adder from nadeem nani wala

[clear spindle]

They'll contact you via the in-game mail.

[prisma adder]

W@terse dagger what??

[terse dagger]

Please aviod going off topic chat

[random bolt]

How could i do that if i cant even login?

[prisma adder]

@clear spindle i already contact them

[clear spindle]

You can do that from the login page, @random bolt click on [help].

[clear spindle]

...

[prisma adder]

And confirmed my data

But I know when the award will arrive

I mean, I don't know

[clear spindle]

So what exactly is the issue and can you write all those in a single message??

[prisma adder]

Write error lol

@clear spindle ok

I won an iPhone 11 Pro Max, and I contacted the support and confirmed my information, but I don't know when the award will arrive.

[night gull]

@clear spindle

[clear spindle]

The reply from the customer service, @night gull not yours.

They'll contact you with the information you provided to them, @prisma adder.

[night gull]

@clear spindle what

[clear spindle]

Can you provide the previous conversations?

[night gull]

@clear spindle they don't reply me

[clear spindle]

Wait patiently for them to reply.

[night gull]

@clear spindle i wait for 3 days

[clear spindle]

patience.

[night gull]

@clear spindle can you help me or not

[clear spindle]

We're not related with the in-game customer service to change your server.

[night gull]

Soo plz contact me them

@clear spindle plz sirr plzz

@clear spindle I tell you my id

[clear spindle]

That is something you should do and you have done that. So please be patient.

[night gull]

@clear spindle I wait for many days for another I'd

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night gull.

[night gull]

@clear spindle can I send my id to you

[clear spindle]

I have answered you. Please refrain from repeating the same question.

[night gull]

@clear spindle plz one try for me

[random bolt]

The cs bot asks me to check the ban record in detail which is empty
And they close the conversation

[night gull]

@clear spindle

[clear spindle]

That clearly says you to contact via in-game.

[tepid orchid]

Hi PUBG Mobile team, my ID 5124029635 of name FEAR乂MrBotOP has been hacked my an Indonasian hacker, I have access to my account through twitter and google play but he can still log in but when I try to log in this message appear. I have contacted in game support several times but they didnt helped at all.

plz help

[clear spindle]

Contact the in-game customer service from the login page.

[tepid orchid]

customer care dont help

[night gull]

Yes customer care don't help

[clear spindle]

We cannot help you with account related issues.

[light steppe]

I have applied for sever change 9 days ago and my option is still not available

[spark brook]

I wanna know cuz this site looks a little bit edgy

Any mods here or anyone else?

[clear spindle]

It's a scam.

Report that website to the relevant social media.

If you've contacted the in-game customer service, you'll get the option to change it, @light steppe please be patient.

[formal hill]

Cant login with apple id

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @formal hill.

[formal hill]

Ok

[mellow stirrup]

Destek plase pub link

Pub link destek

[devout geode]

English in here, please.

[formal hill]

Authentication error showing while login with apple id in kr vesrsion

[left spear]

I changed my server by mistake and contacted customer service inside the game and they answered me after three days that I can change now, but nothing has changed and I have picture proofs so I came here and told me that I must wait for 1 and now I could not restore my original server, I do not know Why don't you help right !!!

[formal hill]

Authentication error showing while login with apple id in kr vesrsion plzzz help me plzzzzz

[left spear]

I changed my server by mistake and contacted customer service in-game and they answered me after three days that I can change now, but nothing has changed and I have picture proofs so I came here and told me that I must wait for 1-Dec , and now I could not restore my original server, I do not know Why don't you help right !!!

[formal hill]

Authentication error showing while login with apple id in kr vesrsion

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @formal hill.

[formal hill]

Where i have to go for kr version ?

[heady bridge]

Still not fixed 🤕🤕

Ok

[celest shadow]

Feel free to report this in #old, @heady bridge.

[celest shadow]

You will need to contact the customer service of that client.

[left spear]

@haughty willow

[formal hill]

Okay

[heady bridge]

You will need to contact the customer service of that client.
@celest shadow how to contact them?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @heady bridge.

[royal wraith]

My account was yesterday banned for 10 years. I never used any hack methods or third party apps on my phone or account. I was just playing with randoms. Please, help me to unlock this ban. It was definitely unfair to ban me for 10 years.

[polar marsh]

@royal wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final ether]

how to check registration date of ur pubg

[left spear]

Anyone can help ornot !!!!!!!!

[olive dove]

Sorry @left spear , but you have to wait till the in-game customer support get back to you.

[olive dove]

do you have social media accounts connected to your game account.

[final ether]

i have social media account commected with account but the problem is that i have unlinked old social media accounts and connected new social media accounts@olive dove

[olive dove]

In this case, you can give an estimate based on the season you started to play in.

[left spear]

They backed to me

[final ether]

i have given them estimated date and also the season from when i started pubg@olive dove

[desert kiln]

Please i can't see my rank on server. What is the solution?

[olive dove]

So, what is the issue now?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @desert kiln.

[final ether]

but they are still telling me to give exact date@olive dove

[left spear]

The issue is I waited for a week after the reply and was patient, but without result

[olive dove]

I am sorry to hear that, but many players facing the same issue, and the customer support trying to get all this sorted out. you may send them a kind reminder to speed things up.

[left spear]

Is it this difficult that I need more than 10 days while I am trying

[frosty tartan]

guys I have problem

please help me

[olive dove]

the way that i know is through the connected social media, i understand that you have changed this so i am checking with the team if anyone know any other solution.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frosty tartan. Remember to read through #faq before asking questions in the support channels.

[worn fossil]

I was banned by mistake ! how can help me ?

[polar marsh]

@worn fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

@final ether android or ios?

[frosty tartan]

when i play pubg mobile in the match I have internet error but my internet is ok

[final ether]

i have android@olive dove

samsung note 5@olive dove

[frosty tartan]

help me

[left spear]

This is not logical at all. There is no one left. I have not contacted him. I contacted customer service within the game and contacted the PUBG account on Instagram, the official email of the company, the discord, and the official website for complaints

[final ether]

what type of error?@frosty tartan

[frosty tartan]

connection to server lost

[final ether]

oh thats the problem i was facing in past i was thinking that my internet is ok actully my bro its ur internet problem@frosty tartan

[frosty tartan]

no my internet is ok I try with another android and I could play with no internet error

[final ether]

try to cut off the background apps that are using internet at the backend@frosty tartan

????@olive dove

[olive dove]

It seems like we do not have any other way to check this, @final ether

[frosty tartan]

my ping is 90 I dont have pocket loos

[left spear]

I sent them a lot of reminders, but now the customer service is down for me. When I contact them, he doesn't let me do a chat. He just loading

[frosty tartan]

or another problem

[final ether]

so it means i am unable to recover my account?@olive dove

😭 😭

[olive dove]

@left spear , Please be advised that we are not affiliated with the in-game customer support team and are unable to assist with your issue, other than to direct you to contact the in-game support team.

[olive dove]

In order to recover your account, you have to respond to the customer support with accurate answers.

[left spear]

Iam sorry but Your service is very bad and I am tired of this game

[final ether]

and the last question they asked me to response is registration date that i dont know😂 @olive dove

absolutely 1000000 percent right frnd@left spear

[elfin canopy]

You can provide approximate registration date, "month" and "year" should be correct, @final ether and @left spear. As a player, I believe remembering the month is not a big deal.

[final ether]

i gave them 3 times registration date that was i think is the estimetted exact date but 😕 @elfin canopy

[night cloak]

So when will pubg india will come for Indians??

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[night cloak]

@sick shale good bot

[dark copper]

How do I fix

[storm flume]

Hello, @dark copper!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

@lime juniper sir plz fix my issue of dall lag problem and graphics

@lime juniper sir plz fix my issue of lag problem and graphics

[onyx dagger]

If you're experiencing lags, kindly refer to #faq 4.9, @night cloak.

[sick shale]

@night cloak Do not mention community team members please

[night cloak]

so who to tell plz

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[onyx dagger]

This is for you, @night cloak.

[night cloak]

i am doing that previously but PUBG dont fix any issue

[glacial bramble]

How to make game lag free

[onyx dagger]

For the bug issues, kindly refer to the bots message above, @night cloak.

For the lag issues, you may refer to #faq 4.9

[night cloak]

so where is faq 4.9

[sick shale]

Feel free to send complaints in #old

[onyx dagger]

Click on -> #faq, and scroll up until you find the sub point 4.9, @night cloak.

[night cloak]

can i give screen shots about lags and issue

[onyx dagger]

This is for the lag issues.

And try Lowering your graphics settings, like try playing on Smooth + High with Anti-Aliasing ON.

[night cloak]

4.8 not 4.9

your mistake😀

[onyx dagger]

Read the topics again.

4.8 - Why am I experiencing Lag
4.9 - What should I do if I am experiencing lag

[night cloak]

ok i will read

[onyx dagger]

Alright.

[night cloak]

oh i understand what should i do

[onyx dagger]

Alright, glad to know that!

[night cloak]

my mobile is overheat at the time when i play so it makes lags

[onyx dagger]

Probably.

[night cloak]

i dont have any appllication just by overheating it becomes lag

[onyx dagger]

I see.

[night cloak]

what to do plz tell me some tips

[onyx dagger]

Kindly refer to #faq 4.9

[night cloak]

so i will give photo so you can see it

[onyx dagger]

[night cloak]

did this season become hard for us or not?

[onyx dagger]

Feel free to share your Feedbacks about this season in #old. :)

And about the lag issues, you do not have to show any images. You just need to go through #faq 4.9, in which there are solutions for the lag issues.

[night cloak]

this is official PUBG MOBILE discord or fake

[onyx dagger]

This is the Official one, let's not go Off-Topic here. :)

[lime juniper]

PUBG MOBILE Brand Guidelines:

▫️ Last updated: November 30, 2020

[night cloak]

ok i will talk with Content creator for this

what is this Error 403?

@lime juniper what is this pdf

[lime juniper]

Previous pinned message was outdated. Updated it now.

[night cloak]

can i see this photo or get a permission for user

[onyx dagger]

Download it and you'll be able to see what's in the Pdf. :)

Let's not go Off-Topic over here, @glacial bramble. Feel free to talk with me in #chat. :)

Off-Topic discussions in #chat or #pubg-mobile, @night cloak.

[glacial bramble]

@onyx dagger yes, sorry by mistake i tagged you here, and then i realised so I removed my message directly.

[onyx dagger]

No worries! @glacial bramble

[night cloak]

plz see my reply in pubgm-chat

[onyx dagger]

Looks like someone else have access to your Game account, @spring onyx.
Please contact Customer Service in-game about this, as only they can help you with Account related issues.

[spring onyx]

Ok bro

[onyx dagger]

Alright.

I do not think that this is the Global version of PUBG MOBILE, @pale owl.
Is this the KR version?

[pale owl]

Yes

[onyx dagger]

We provide support only for the Global English version of PUBG MOBILE here, @pale owl.
Feel free to contact Customer Service of the KR version.

[pale owl]

Ok

[onyx dagger]

Alright.

[spring onyx]

@onyx dagger bro Updated issue no option

[grave abyss]

Hello again, I want to ask you, is it possible to specifically ban your account in the mobile pubg?

[onyx dagger]

If you're talking about the Global version and is a 1 Day ban, which is on iOS, please refer to the Pinned messages of this channel.

[onyx dagger]

You may create a Conversation with them and then state the issue.

[onyx dagger]

Click OK and state the issue briefly.

[formal elm]

bro how can we unlink email linked plzz help

<@&481161015728406538>

[onyx dagger]

You need to contact Customer Service in-game for that, @formal elm.
The Email link feature is still in the BETA version, so sadly, you're not able to u link it by yourself.

And please do not mention the moderator role for in-game enquiries.

[formal elm]

bro

[onyx dagger]

Yes?
Kindly read it.

[grizzled forge]

no, I want to be banned forever, I'll tell you that my account has been hacked, but I can log into it.

[onyx dagger]

Is your Game account banned at the moment, @grizzled forge?

And as the account is hacked at the moment, as you said, and you do have the access to your Game account, please contact Customer Service in-game.

[grizzled forge]

no, but I want to ban, so that it is not mine and not a hacker

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @grizzled forge.

[clear spindle]

@formal elm contact the in-game customer service. The moderator role mention is only for server emergencies.

[grizzled forge]

so the fact of the matter is that I have already contacted 3-4 times and they didn’t help me, so I want to ban the account that was hacked

[clear spindle]

Unfortunately that's not possible.

[night cloak]

Can we still change the servers

[grizzled forge]

why? my friend was hacked, he wrote in the discord in support and his account was banned

[clear spindle]

Discord ID??

[grizzled forge]

why?

[night cloak]

there is no discord id what are you telling?

[clear spindle]

You can change it after 60 days, @night cloak.

You mean the in-game Account or Discord, @grizzled forge ??

[grizzled forge]

game account, my friend was hacked, he wrote in support to ban his account and that's it

[clear spindle]

Ok 🙄.

[grizzled forge]

so it is possible to ban my game account with the help of pubg mobile support?

[clear spindle]

It is not possible.

[little wind]

wdym?

[clear spindle]

@night cloak please refrain from recommending such.

[grizzled forge]

so what should I do then? I wrote in support, they answered that in 30-60 days they would untie the account, as a result, the correspondence was deleted.

[clear spindle]

Wait for them to do that.

[grizzled forge]

why did the correspondence leave me with them, is this normal?

[untold aurora]

Any Updates on PUBG Mobile India?

[storm flume]

Please refer to this channel's pinned messages for further information, @untold aurora:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[grizzled forge]

the correspondence was deleted*

[clear spindle]

What do you mean??

[grizzled forge]

I wrote in support of pubg mobile in the game itself, and my correspondence was deleted

[analog grove]

Hello my account is banned, how to talk to service customer ?

[polar marsh]

@analog grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grizzled forge]

this is normal?

[clear spindle]

What's your native language?

[grizzled forge]

Ukrainian

why do you ask?

[clear spindle]

Join the regional server of PUBG MOBILE, few words of yours are hard to understand. Link in #735483472432594994 subpoint 3.1

[grizzled forge]

where does the game season? I wrote to support and they deleted my correspondence

[storm flume]

Please use #matches to share custom match details, @wanton widget.

[grizzled forge]

@clear spindle

[wanton widget]

Umm...what ?

[grizzled forge]

you to me?

ok...

I understand that no one will help me, thanks for this too ...

[onyx dagger]

You may share the custom match information in #matches, @wanton widget.

[stoic cradle]

Hi .. I need help and I want to talk with anyone for my problem

[onyx dagger]

You need to Join the regional server of PUBG MOBILE. Sadly, few words of yours are hard to understand. Link in #735483472432594994 subpoint 3.1, @grizzled forge.

I see you have DMed me about the issue, let's move to DMs, @stoic cradle.
And apologies for the Late response.

[grizzled forge]

this is not what i need

[onyx dagger]

That's what you need to do.

[polar marsh]

@stoic cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grizzled forge]

no

[placid shard]

Hello
I have suggestion to PUBGM Team, how can i contact with customer services?

[grizzled forge]

this is not what i need

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @placid shard.

[grizzled forge]

OMG, I'm telling you that I already wrote, they answered me that they could do me in 30-60 days, and my correspondence with them suddenly disappeared

[clear spindle]

What do you mean by "correspondence with them suddenly disappeared"??

[grizzled forge]

and what is not clear?

[clear spindle]

Contact them again for the issue.

[grizzled forge]

the correspondence is gone, is this normal or not?

[grizzled forge]

the bot answers there, not the developers themselves

[clear spindle]

You need to provide the details first to the bot.

[night cloak]

@clear spindle can you give roles for me in RARE

[storm flume]

Your level is defined by your Discord server activity, @night cloak. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to change nickname.
:white_small_square: 20 | <@&440672686729854987>: Ability to use external emojis.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to stream video.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[grizzled forge]

the bot does not understand me ...

[clear spindle]

Explain your issue as your account is hacked.

[night cloak]

You guys showing and telling us inspecting security program but wtf is this man .Every solo lobby there is one hacker wtf is your security system

[undone bear]

My pubg mobile mic seems to be laggy and my teammates cant hear me, any idea what’s the problem? My ping are usually fine and my internet and device is not lagging.

[night cloak]

Hello, can I get a link of pubgmobile where i can download it? From a website.

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @night cloak. Additionally you can report them via http://cheater-report.pubgm.cc/.

Please refer to #faq 1.2, @night cloak.

That can be a bug, and it is known, @undone bear.
You may fix it for now by restarting the game, until it gets Officially fixed.

Feel free to report the issue in #old too.

[undone bear]

Restarting the game as in when I enter a match I close the application and re-enter the match?

[onyx dagger]

Exactly. @undone bear

I mean when you face the issue.

[night cloak]

When I click to that link, it pops up PUBG MOBILE METRO not the full version.

@night cloak you can go to PUBGMOBILE official site and download

Yeah, am looking for that site though.

[onyx dagger]

You may check on Google then, @night cloak.

[night cloak]

On google it shows many sites, idk which one is real.

[undone bear]

Thanks @onyx dagger .Anyway I seem to face it everytime. Is it normal?

I will try to restart and see if it works.

[onyx dagger]

In your DMs, @night cloak.

Sure, and feel free to report the issues in #old, @undone bear.

[night cloak]

I haven't recieved anything there.

[onyx dagger]

Here, @night cloak:

Click on Download, and you should be able to Download.

[night cloak]

Nevermind found it from a friend, thanks!

[onyx dagger]

You're welcome! :)

[rapid rose]

Hey

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rapid rose. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Hello i have accidently chosen the wrong server and when i tried contacting customer support i realized that the last conversation(over a week ago) hasnt ended and there has been no reply.
My question is how do i end a conversation

[onyx dagger]

Try typing skip, or you may contact them again, @night cloak.

And yeah, about the server change, you need to be Patient.

[night cloak]

@onyx dagger Not working. I guess ill be playing with 200 ping

[noble bone]

Hello I copied a layout from someone and a button is off the screen what can I do?

[onyx dagger]

We cannot help in that, @noble bone. Try increasing the size of it and then move?

But you may contact them again, @night cloak.

[noble bone]

Like the backpack button is off the screen I can’t reach it in any way

[night cloak]

@noble bone try reinstalling

[onyx dagger]

You may ask your friend/person who has shared the layout with you, @noble bone.

Please refrain from Misguiding, @night cloak.

[noble bone]

Ok 👍 thanks anyway

[onyx dagger]

You're very welcome!

[twilit kestrel]

My games is leek

[onyx dagger]

Leek, @twilit kestrel?
Kindly state your issue more briefly.

[night cloak]

Europe is my main server, and this hasn’t happened since I started playing. This is my first time! Anyone can help? I restarted my device 2 times.

[short lichen]

Did you select cancel yet?

[onyx dagger]

Kindly refer to #faq 4.10, @night cloak.

[night cloak]

Yes I did.

[short lichen]

Did it happen again?

[night cloak]

Yes.

[floral edge]

@short lichen @onyx dagger me too, having the same issue as @night cloak

[short lichen]

Did you try to select a different server before so this happened?

[floral edge]

it just happen 30 min ago

[night cloak]

Why should i? I have to wait 60 days.

[short lichen]

Well this is sure mew

New*

[onyx dagger]

That's weird, @night cloak.
Did you try the solutions given in #faq 4.10?

[night cloak]

Youtube works fine, TikTok works fine, and other games work fine.

[floral edge]

and I can't login without VPN in both global and kr versions

[onyx dagger]

Kindly refer to #faq 4.10, @floral edge.

[short lichen]

Thats a different issue i think

[onyx dagger]

And VPN is not Recommended + We provide support only for the english global version of PUBG MOBILE here.

Probably. @short lichen

If the issue still persists, feel free to contact Customer Service in-game, @floral edge and @night cloak.

[floral edge]

yes I know, I just told you that both versions are showing server not responding

[dry pawn]

Unable to buy prime plus for another account.

[onyx dagger]

Then you may check out #faq 4.10, @floral edge.
And if the issue still persists even after you tried the solutions given there, you may contact Customer Service in-game.

[short lichen]

Please refer to #faq subpoint 4.2

[onyx dagger]

Do you buy using Google, @dry pawn?
I mean like not using the credit/debit card?

If so, then the google account that you're using, is now used as a Payment account for the other account.

And due to that, you're not able to buy anything with the same google account in your Second game account.

[lunar crag]

I have a problem when I log in and tell me the login failure make sure you set up your window what's the solution

[short lichen]

Its asking you to close the window?

[onyx dagger]

Emulator, @lunar crag?

[lunar crag]

عندي مشكله عندما اسجل الدخول يقول لي فشل تسجيل الدخول تأكد من إعدادت شباكتك

[storm flume]

Please do not use languages other than English, @lunar crag. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lunar crag]

@onyx daggerPhone

[short lichen]

Please refer to #faq subpoint 4.5, 4.6

[lunar crag]

@short lichen How do you go to them

[short lichen]

Go to the #faq channel in this server and look at 4.5, 4.6

[lunar crag]

Ok@short lichen

[night cloak]

It still is not working, where can I find customer service ingame?

[onyx dagger]

You may contact them in-game. @night cloak

[short lichen]

In game lobby. Or in the settings on the basic section

[onyx dagger]

Or you may contact them via the Login page.

In #activities, @hollow fog.

[short lichen]

We need a mod

[serene olive]

Hello why i take ban for one day they tell me that i should download the fame from app store
And I'm downloaded it from their?

[polar marsh]

@serene olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly refer to the Pinned messages of this channel.

[short lichen]

You were using the cracked version of pubgm

[night cloak]

Bot answered him.

[lunar crag]

The text doesn't copy how I translate the text.@short lichen

[short lichen]

You may dm me it and I’ll translate with translator and send it here

[lunar crag]

@short lichen I don't get it.

[short lichen]

You can message me and I’ll translate it. Not here, like message me only.

[onyx dagger]

May I know what is your issue now, @lunar crag?

[lunar crag]

@short lichen The internet is fast and don't open the email

[short lichen]

[lunar crag]

Ok@short lichen

[short lichen]

What language do you speak?

[lunar crag]

@onyx dagger @Text Support Agent The internet is fast and don't open the email

[onyx dagger]

Do you speak in Arabic, @lunar crag?

[lunar crag]

Arab

[short lichen]

Lemme get him a link

[lunar crag]

Yes@onyx dagger

[onyx dagger]

You may Join PUBG MOBILE MENA for further assistance, @lunar crag.
Link in 3.1 of the #735483472432594994.

[night cloak]

My account was ban with any mistakes

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lunar crag]

@onyx dagger @TR神 I need to send you a video clip so you know my problem.CKY#٨١٥٩

[night cloak]

hey is there a way to change the linked email and google play acc, i lost access to mine currently linked ones and made new ones but cant find a way to change them to the new ones

[short lichen]

Sir, I dm you the link for the mena server, you will get better help there

[onyx dagger]

Sadly, you're not able to Unlink the Email by yourself, as the feature is still in the BETA version, @night cloak.

And about those, you may contact Customer Service in-game.

[short lichen]

You can get your google account from google support and please contact customer services for unlinking account problems

[lunar crag]

Ok@short lichen

[night cloak]

they say i have to be logged of for 7 days during that procedur, is there another way?

[short lichen]

Google or customer sevices?

[night cloak]

pubg service

[onyx dagger]

If you do have any other way to login to your Game account, like Twitter/Facebook, you may login by it, or not play the game for 7 days, @night cloak.

[night cloak]

ok so i can i make a twitter acc with the new email, then link it to pubg and request to unlink everything else?

[short lichen]

Yes

[ivory ingot]

Hey I m player of pubg mobile since 2 year and it's awesome game and I really enjoyed it but suddenly today my facebook account got login by someone from lahore , pakistan and he spend my all  Unknown Cash (UC) , and he transfer my clan leadership from my account and kick me from my own clan now I don't have access of my pubg mobile clan how can I recover my clan pls help

[short lichen]

Please contact customer services.

[jagged iris]

@short lichenHello, what do I need to get the title of pubg mobile partner? I have 5,000 subscribers on my YouTube channel. Topics from the beginning of the channel on pubg Mobile

[onyx dagger]

That title is no longer acquirable, @jagged iris.

[ivory ingot]

@short lichen I have contacted but there is no reply from costumer service

[onyx dagger]

Kindly refer to #faq 5.4, @ivory ingot.

[steel hinge]

Please .i need to know how many days to change clan leader if he isn't available

[onyx dagger]

You're not able to Change the clan Leader, @steel hinge.

[short lichen]

Did you do this

[onyx dagger]

Unless he gives you the Ownership.

[jagged iris]

I can't get it in the future?

[steel hinge]

@onyx dagger his account has banned for 10 years

[onyx dagger]

Cannot help it then.

[jagged iris]

@onyx daggerI can't get it in the future?

[short lichen]

@steel hinge that isn’t your clan sir, you cannot change the leader.

[onyx dagger]

There is no information for the title to be coming back, @jagged iris.
Feel free to share your feedbacks/thoughts in #old.

[short lichen]

Not announced

[jagged iris]

@onyx daggerFor me personally or for everyone

[clear spindle]

For everyone.

[jagged iris]

Thx

[onyx dagger]

You're welcome.

[short lichen]

You’re welcome

[gritty glade]

How's black market working in PUBG MOBILE?
It gives any effect to classic mode Gameplay?

[short lichen]

No

[short lichen]

They are two separate modes.

[onyx dagger]

Its only for the Metro Royale event.

[hardy rain]

hello today A problem occurred in the server of pubgm didn't let me in to the match (stuck) and i play ranking for conquer , i lost -44 and -47 in two matches did not let me in to the matches
Is there a solution to recover my points?

[short lichen]

No, you could only recover them by playing the game.

[gritty glade]

@onyx dagger thanks

[pure palm]

Pubg Korean version gets stuck when moving the mouse, is there anyone who can help?

[gritty glade]

We Indian really miss pubg mobile.. But well mine pubg GLOBAL is working fine till the date

[pure palm]

Pubg Korean version gets stuck when moving the mouse, is there anyone who can help?

[warped sequoia]

please my account is ban Why?.

[polar marsh]

@warped sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pure palm]

Pubg Korean version gets stuck when moving the mouse, is there anyone who can help?

[radiant flame]

My account has been banned for no reason for 10 years

[polar marsh]

@radiant flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pure palm.

[onyx dagger]

You're very welcome!

[floral edge]

@pure palm go to keys setting and remove the view control key and re-place it again in the center of the screen, it should work just fine

[pure palm]

okey thank you

[floral edge]

you're welcome

[steel hinge]

What is the work for leader and co leader

?

[floral edge]

@onyx dagger I did as #faq 4,10 .... restart my phone, restart my router, trying many DNS's and contacted in-game support and they asked for my Email and no response after that

[fallen anchor]

some achievements (field medic, lots of friends, deathbringer, etc) got stuck and do not count. why? it didn't count yesterday and dont count today

[steel hinge]

What is the work for leader and co leader?

[sick shale]

What's this description of these achievements? @fallen anchor

[floral edge]

the thing is that why the game login normally in both the global and the kr version if I use VPN, but without I can't login in 2 versions which lead my thinking of some kind country block or something like that maybe

OR can the ISP block the game ???

[fallen anchor]

for examplae, filed medic is to recover teammates. i almost finish it (i have to recover 200 more times) but it doesn't count anymore. as well as other basic achievements (their descriptions are in the game)

[sick shale]

@fallen anchor Some achievements have daily limit, try tomorrow or after few hours

[sick shale]

Co leader can invite/kick and promote members, and the leader has all permissions

[night cloak]

Can i change my Server too a antoher one i make a mystake and landed off the wrong Server.
I want too play this game but i cant by 300ms

[sick shale]

You must wait for the cooldown time, which is 60 days

[night cloak]

Rip RP pass

[floral edge]

@sick shale

[ornate saffron]

Dear sir

[sick shale]

@floral edge Contact your ISP

[floral edge]

so it is isp

[ornate saffron]

Why is my account band

[steel hinge]

Please.What is the work for leader and co leader

[polar marsh]

@ornate saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ember trench]

Someone has hacked my PUBG-M account. offical please help me😭

[celest shadow]

In-game clan leader and co-leader?

[sick shale]

@floral edge It's not possible as of now

[night cloak]

I try but i become no answer

[celest shadow]

You should refer to this, @steel hinge.

[floral edge]

oh right its too late.. sorry

[steel hinge]

What is the work for leader and co leader

[sick shale]

Yeah it's not possible, as I said above you must wait for the cooldown time

[sick shale]

Stop spamming, I've answered you

[desert dagger]

Where do i sign up for 1.2Pubgm beta <@&481161015728406538>

[celest shadow]

Please keep an eye out for the #news channel, @desert dagger. Once it is available, an announcement will be posted in the aforementioned channel.

Additionally, please do not use the Moderator mention for such inquiries. You can just leave it here and we will answer you as soon as we can.

[ember trench]

Someone has hacked my PUBG-M account. offical please help me😭

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ember trench.

[desert dagger]

Oh alright

[clear spindle]

Moderator mention is only for server emergencies, @desert dagger @ember trench next time will be a mute for misusing it.

[steel hinge]

In-game clan leader and co-leader?

[ember trench]

i am realy sorry sir

[night cloak]

This is bad why make pubgm cooldown for this

[celest shadow]

You can no longer contact the customer service for a one-time server selection reset since the deadline was on December 1. You will need to wait 60 days until you are allowed to change your server again, @night cloak.

The customer service will no longer assist players to reset their server selection.

[night cloak]

I contact the customer Service on 27 November

[celest shadow]

Can you provide me with a screenshot of your conversation with the customer service on that particular date?

[night cloak]

Yes Sure one moment

Sorry 29

[celest shadow]

Did the customer service requested for your in-game numeric user identification, @night cloak?

[night cloak]

No

[celest shadow]

Can you provide the screenshot above, the entire conversation, in English or if you could translate it for me?

[night cloak]

I can translate but my english is not very good

[celest shadow]

No worries, you can roughly translate it.

[night cloak]

Ok

I can i send you too a privat message

[celest shadow]

Here would be fine too.

[night cloak]

Ok

[lunar crag]

The game doesn't want to work in the Arab world 😢

[celest shadow]

Unable to understand the notice, @lunar crag. Please provide an English translation or an English version of said notice.

[steep bay]

How long will it take?

[lunar crag]

The notice is written (window error. Login failed, please check your network settings)@celest shadow

[celest shadow]

Please give it a few more days and be patient, @steep bay.

[livid crane]

Hi

[night cloak]

Hello, Please describe the problem in detail and tell us how we can help you so that we can support you at the earliest.

I would like to change my server because it has been changed by a bug

Please provide some additional details so that we can better serve you

ID 521427171 I would like to play the europe server on my natural server again, but I got through a bug on the north america server and now I have 60 days of cooldown

[celest shadow]

Please try to log into the game with another Internet connection, Wi-Fi or Cellular, whichever is available for you, @lunar crag.

[night cloak]

The second and fourth was my message

[celest shadow]

Did the customer service respond your reply, @night cloak?

[night cloak]

No

[lunar crag]

@celest shadow I tried it, and he didn't score either.

[celest shadow]

You may refer to FAQ 4.5 in #faq for further instructions, @lunar crag.

[night cloak]

Sorry for my english

Its not pretty good

[celest shadow]

You can try contacting the customer service again, and check if they can still assist you in this regard, @night cloak.

I cannot guarantee you anything, or that they will provide you the one-time server selection cooldown reset since this service ended on December 1. After that date, players will need to wait 60 days for the cooldown to end.

[night cloak]

Ok thank you for your help

[lunar crag]

لم أجد ما يفدني هناك @celest shadow

[celest shadow]

Sorry for my english
Its not pretty good
Your English is absolutely fine, @night cloak. You are welcome.

[lunar crag]

@celest shadow I couldn't find anything good for me there.

[celest shadow]

You can try using a DNS to connect to the game, @lunar crag.

Scroll up to subpoint 4.5 in the #faq channel, @lunar crag.

[lunar crag]

@celest shadow

[night cloak]

I dont become a answer

[lunar crag]

I did it, and it didn't work.@celest shadow

It didn't work that way. @celest shadow

[celest shadow]

Click Start and try log into the game.

[lunar crag]

He doesn't want to start.@celest shadow

[celest shadow]

You may need to try using another network connection, @lunar crag.

[lunar crag]

Ok@celest shadow

@celest shadow I don't have another network.

@celest shadow She was playing the game in the morning.

[vocal summit]

Hello,can you help with this thing

[digital zinc]

Me to i need a help for this problem iam link my account with apple account

[upper lava]

Guys someone hacked my account and suddenly he connect it with fb acc i have everything that’s i can prove im the owner what should i do

[bold shale]

Contact In- Game Customer Service

[digital zinc]

Please i need some help

[upper lava]

They not answering and the hacker keep logging to the game problem is i spent lots of money on this account more than 5k usd and no one answer he could play with hack and banning the acc

[bold shale]

You may refer to FAQ 5.4 in #faq for further instructions @upper lava

[dark copper]

What is this? You people told me to use file claim and you CAN'T even make an appeal

[onyx dagger]

Click on More and check?

[onyx dagger]

Kindly refer to #faq 5.4
Waiting is the only way, and only they can help you with Account related issues.

Kindly refer to #faq 4.6, @digital zinc and @vocal summit.

[crude seal]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crude seal. Remember to read through #faq before asking questions in the support channels.

[crude seal]

My account is hacked please help me my email is hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @crude seal.

[night cloak]

Thos customer service is a joke.....

This

[digital zinc]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @digital zinc. Remember to read through #faq before asking questions in the support channels.

[vocal summit]

It doesn't work.I have just problem with login into Apple ID

[onyx dagger]

Kindly contact Customer Service in-game then, @vocal summit.

[digital zinc]

I need help for server authentication error . Login failed

[onyx dagger]

State your issue, @night cloak.

Kindly refer to #faq 4.6, @digital zinc. And if the solutions didnt work, kindly contact Customer Service in-game.

[tired pulsar]

I was wrongfully banned for a day with my rank being reset. I tried contacting customer support for an answer but all I get are automated replies. Is there anyway to contact them that I don't know ? Thank you for the help.

I even tried emailing.

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @tired pulsar.

[night cloak]

You can see i ask with piston with my problem but the customer service dont ask my since 3 days

Me not my

[onyx dagger]

It takes some time for them to respond, as they recieve a lot of requests in a day.

[tired pulsar]

Could you direct me to the one I'm suppose to be looking at? @onyx dagger thanks

[onyx dagger]

Kindly be patient, and refer to #faq 5.4

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding, @tired pulsar.

[night cloak]

This problem is i cant Switch my Server not more by a mystake

[tired pulsar]

And that's the one I've tried doing. I have only gotten automated replies. No actual person

[onyx dagger]

This should be the reason behind the 1-Day ban.

You need to answer the bots questions correctly in order for it to guide you to one of the staff members.

[tired pulsar]

Violation of agreement, no idea what that means

[onyx dagger]

It is now not possible, sadly, @night cloak.

You may try to appeal for an Unban, @tired pulsar.

[digital zinc]

What do I do when I access customer service inside the game?

[onyx dagger]

You may open a Conversation with them and then state the issue, @digital zinc.

[night cloak]

I should now wait 60 days just because the support is not able to answer me that is not understandable for me. Then they should hire more supporters

[onyx dagger]

Feel free to share your Feedbacks about the Customer Service in #old, @night cloak.

[tired pulsar]

@onyx dagger I'm unbanned but my rank reset, put a lot of hours into that for it all to go to waste but I'll try contacting them again. Thanks for the help, I might be back later lol

[onyx dagger]

You're very welcome, @tired pulsar! And apologies for the inconvenience caused. Should you have any issues/doubts related to the game, feel free to state here! :)

[digital zinc]

How long do they need to respond

[onyx dagger]

Kindly refer to #faq 5.4, @digital zinc.

[tired pulsar]

Will do 👌

[onyx dagger]

Alright then!
Have a nice day, @tired pulsar. :)

[tired pulsar]

You too buddy thanks.@onyx dagger

[copper stag]

How to fix this bug in iphone ? When i turn mic on 70percent of the game volume decreases. Help

[neon cliff]

Good boi

[onyx dagger]

That can be because the call voice have a higher priority in sounds than the game sound, @copper stag.

Yes, @neon cliff?

[neon cliff]

Aww

[spare island]

Guys Please Help Me Hacker Hacked My Pubg Account And they Link Mail And Twitter( Hope You Will Help Me

[onyx dagger]

Do you have access to your Game account, @spare island?

[spare island]

Yes me still have acces by apple

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues.

[spare island]

Ok Thanks , but me scared of he Will ban my account

[onyx dagger]

Lets hope for the best!

[spare island]

😊

Hope Pubg Support Will unlink this mail and twitter

[onyx dagger]

Yep. :)

[open fox]

I haven’t played in a while but when I got in the game it said I got 6000 silver I think it was for being gold 4 when I left but then I crashed and none of my balances have changed

[onyx dagger]

6000 silver for gold 4? Really? @open fox

That's not at all True.

[open fox]

I said I think

[onyx dagger]

Well, try checking your in-game mail.

[polar marsh]

@last cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open fox]

I was wrong it was 600 thank you

[onyx dagger]

Lol, hope you got it, @open fox.
Just a zero. 😹

And you're very welcome!

[opal raft]

Getting this error while login through Sign In with Apple

[tired aurora]

Hello, i need help please

My account is linked to mobile number which i lost accessibility to it, so i want to unlink mobile number becuz someone knew the password and gonna hack my account

[spare island]

Hope Support Will Answer Faster Because They entering To my account

[onyx dagger]

Kindly refer to #faq 5.4, @spare island.

Kindly refer to #faq 4.6, @opal raft. And if the issue still persists, please co tact Customer Service in-game.

[opal raft]

Yes my Internet is fine, I tried repair but nothing worked !

[spare island]

They Will Ask From 1 Day To 1 Month

[low topaz]

they gave me this reason for ban , in the indian server , but i dont have any secondary account

PLease help

[tired aurora]

Hello, i need help please.
My account is linked to mobile number which i lost accessibility to it, so i want to unlink mobile number becuz someone knew the password and gonna hack my account

[fathom bone]

Hey there
My friend got a 10-year ban after this game although he didn't violate any single rule and the game support didn't help
So I want to contact one from the support ASAP please

[night cloak]

I have a problem

I can't play metro royal

[olive dove]

@fathom bone
Avoid using word ban in the support channel, also we do not deal with account related issue, you may contact in-game customer support regarding this issue.

[spare island]

Me contacted to Support This Possible They Can Unlink Hackers Mail😩

[fathom bone]

@olive dove
Only bots reply me

[rugged atlas]

Hi tell me about crew challenge when It can come?

[olive dove]

@night cloak can u explain issue in more details?

[night cloak]

@olive dove tomorrow i take a screenshot

[olive dove]

We do not have an estimated time of arrival, wait for in-game announcement regarding this.

[tired aurora]

@olive dove can i pm u ?

[rugged atlas]

How to achieve pubg partner title?

[spare island]

@olive dove They Possible Support Will unlink hackers mail me so scare he hack me

[rugged atlas]

How to get that

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @fathom bone.

[olive dove]

For sure you can.

[rugged atlas]

How

[fathom bone]

K THX

[olive dove]

Try this:

[onyx dagger]

That title is no longer acquirable, @rugged atlas.

[spare island]

Kai That Possible Support will unlink hackers mail? Me so scared😩

[rugged atlas]

@onyx dagger what about crew challenge

[onyx dagger]

Again, Let's hope for the best, @spare island. :)

[spare island]

🙂 Me hope Support Will help me)

[onyx dagger]

Dont know about that, @rugged atlas.

[storm flume]

Please do not use languages other than English, @inner idol. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rugged atlas]

For what mods and admins are here if they don't know anything regarding public questions @onyx dagger

[onyx dagger]

??

You're answered about it tho.

[inner idol]

A message to support the game
Fix your failing protection system
Since the beginning of the season, my friends have phones from the IOS system, and every day a different person has their account blocked for a day + the pawn zero
The reason? Not downloading the game from the official store
You stupid system, there is only the Appstore that we download from on iPhones and iPads
Do you expect someone who loses his rating in Al Ghazi due to a mistake from a failed protection system to spend money on the game or continue playing? The error has occurred since the beginning of the season and until now there is no official response or explanation
As long as you from failure to failure until we get rid of your failed game, in which there is no technical support for banned accounts and all dependence on a failed protection system and the bot responds to the players

[polar marsh]

@inner idol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spark brook]

Can devs make players not lose tier points

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @inner idol.

State your issue more briefly, @spark brook.

[rugged atlas]

@onyx dagger what answer you don't know isn't answer for me until I get to know abt that thing

[onyx dagger]

Check out pinned messages of this channel by yourself then, @rugged atlas.

[spark brook]

Like it's so annoying when you are very good in 5 games and you get like 50 points but then you just die in the next game because someone jumled with an usi and your die at the 90th place and lose mkre than half of your points

[rugged atlas]

Then you must leave the server

[onyx dagger]

The higher your tier is, the more points you lose, @spark brook.

[olive dove]

What is the issue, @rugged atlas ?

[spark brook]

i gotta stop going for hotdrops

[lavish plank]

Hello Guys !!
I am currently working on community website only for PUBG Mobile player and was looking for a API for players profile but didn't find any . so does anyone know how to get some players data like name or id from PUBG mobile ?

[olive dove]

@lavish plank
Players data is confidiential, it belongs to a privacy policy and it can't be shared with any 3rd parties.

[lavish plank]

@olive dove Thank you for your information . So , onemore thing , how can PUBG pc has a public API ?

[olive dove]

Maybe it is part of their privacy policy. Pubgm and pubg pc have different publishers.

[lavish plank]

@olive dove Thanks a lot 🙂

[olive dove]

You are welcome.

[uneven pumice]

I use tournament room card still it not show the character outside the wall i mean in pmpl pmck if enemy in a shake we can see his body outside the shake. Mean the body was yellow coloured when we see him outside of a wall. Why it not in tournament room card?

@olive dove

[frosty tartan]

Guys please help me!!!!

My internet is OK but I have this problem

[uneven pumice]

Try repairing your game.

[frosty tartan]

I tryed with another mobile and I could play with no oroblem

I try

[pallid tendon]

Try uninstalling and reinstalling

[olive dove]

The rooms used in pmpl are special client that is specially created for it. It does not operate like the tournament cards that you have.

[short lichen]

Hi, How can I help you?

Why is that?

Yea, what are you asking about right now

Investigations?

[uneven pumice]

@drifting jay what new glitch came into ios bcoz i just finish playing

[uneven pumice]

???

[tranquil haven]

If i get in a enemie vehicle for a mission (the mission milestone thingy) in a ninja stile to make it and enemie dosnt see me in the car its that teaming?

[uneven pumice]

I need this png

[sick shale]

You find it in pinned messages

[tranquil haven]

Like and stay in the car till he sees me like till last circle almost

Its teaming?

[uneven pumice]

@sick shale where

Can you please dm me

[open hedge]

Can you help me my server change from north America to Europe because a friend invite me. Now it's telling me to wait 60 days can I get your assistance with this issue

[night cloak]

I change my server by mistake

[uneven pumice]

@night cloak umm it 2 december now

You cant change ur srvr for 60 Days

[night cloak]

Yes

No i can't play now

I am crown in europe server

[open hedge]

Dec 1 where am from

[night cloak]

I changed by mistake

[open hedge]

My server change too

[uneven pumice]

I feel that pain

[night cloak]

@lime juniper please bro help me

I can't play in asia i have 283ping but in europe i have 53ping

[open hedge]

Mine changed after a friend invited me to a squad

[sick shale]

Sorry, you can find these brand assets on PUBG MOBILE offical website

[sick shale]

You must wait for countdown time, and avoid mentioning community team members please

[night cloak]

I have a question. Are screen shares allowed in this server?

[sick shale]

Use #discord

[tired aurora]

Hello, i need help please.
My PUBG account linked to mobile number, but now I don’t have the accessibility to this number, and there is someone know the password .. so i wanna unlink the number please, i will lose my account 😦

[sick shale]

@tired aurora This login method is still in beta and unlinking it isn't available at this moment, you may contact customer service for further assistance

[uneven pumice]

I got this on web not that i want

[tired aurora]

@sick shale
I did but there is no answer, and i will lose my account ;(, the one who know the password typed in signature he will use hack to ban my acc

??

[lucid comet]

#questions I got logged out of my account and can’t get back to it. I have only linked one apple ID account. And now I am stuck can you please help me

Error message is “server authentication error. Login failed”.

What can I do and how to solve this??

[short lichen]

@uneven pumice 29 tabs

[uneven pumice]

@short lichen what do u mean

[short lichen]

@uneven pumice what you be watching in them 29 tabs?

[sick shale]

@desert plaza Avoid going off-topic, don't post irrelevant content

[uneven pumice]

@short lichen one time it about 100

[sick shale]

@short lichen Don't post irrelevant content again, next one will be a mute

[short lichen]

@sick shale ok

[lucid comet]

@lucid comet @sick shale <@&639889499718942720>

[sick shale]

State your issue properly and be patient please, refer to subpoint 5.4 in #faq for further information.

[uneven pumice]

@sick shale my ans?

[sick shale]

For what use? You're not eligible to have that

[uneven pumice]

I want this png but didnt get it on web

[lucid comet]

Can anyone help me???

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lucid comet. Remember to read through #faq before asking questions in the support channels.

[tired aurora]

@sick shale what does 5.4 mean

[sick shale]

It's a subpoint in #faq that explains on how much time CS takes to respond

[tired aurora]

Ah ok i will try, thanks, but if u can help me, do it please, i will lose my acc due to the hack that the theif will use

[lucid comet]

I got logged out of my account and can’t get back to it. I have only linked one apple ID account. And now I am stuck can you please help me. Error message is “server authentication error. Login failed”. What can I do and how to solve this??

[sick shale]

We're not affiliated with the customer support team.

[sick shale]

Contact customer service from login screen

[fast socket]

give me cheater reports link @lime juniper

[minor pulsar]

Only have this bug? My friends has it she can't figure it out

[storm flume]

Hello, @fast socket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Hello, @minor pulsar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[hardy fable]

I cant here game when i turn on voice chat how to fix this

@bold siren

[meager frost]

I’ve been banned for 1 day on the false claim that I’m using a cracked version of the game and please download the official game from the App Store

[polar marsh]

@meager frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

Can I get banned for stream sniping

[olive dove]

Yes, yet I never heard that it happened to someone.

[vague flame]

Please fix the duo ranking system it’s so bs compared to squads just had an 8 kill top 5 in duos which only gave me 3 points please fix