questions

[vagrant onyx]

its not unlinked or removed from the game

[gray hamlet]

Oh so it's not deleted but just inactive?

[marsh kraken]

@gray hamlet In that case you might contact Customer service

@ionic geyser How can we help?

[onyx dagger]

Accounts created in EEA regions cannot change their region in-game, @ionic geyser.

Sadly.

And if it is about the server change issue, @ionic geyser,
Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.

[chrome swallow]

Game keep telling me account login with newer version

[onyx dagger]

Try reinstalling the game. And if the issue didn't get fixed,

Looks like someone else have an access to your account, @chrome swallow.
Please contact Customer Service in-game about this as only they can help you with Account related issues.

[chrome swallow]

I did reinstall the game

[onyx dagger]

Then you need to contact Customer Service in-game.

[chrome swallow]

Did that too

No fix to that

[gray hamlet]

I'm having the same problem in KR Version

[night cloak]

We cannot help with account related issues, @chrome swallow. They’re your only option.

That version is also banned, @gray hamlet.

[gray hamlet]

No

[night cloak]

You may refer to this message, @gray hamlet:

<#questions message>.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gray hamlet.

[night cloak]

How can I purchase UC from India ??

@lime juniper How can I purchase UC from India

[onyx dagger]

I think the UC purchases are blocked there, as well as the game itself, @night cloak.

[chrome swallow]

If some from india link a email to my account can he login

[late yarrow]

ya

change your region

[chrome swallow]

I change it

[late yarrow]

from basic setting

[chrome swallow]

Will he be able to login

[late yarrow]

ya

[chrome swallow]

But isn’t it band in India

[late yarrow]

it is not ban in india it is ban sepecific country

[chrome swallow]

O ok

[spring harness]

hi

[atomic gazelle]

Dear sir...

Some one hacked my Facebook account and Facebook account was attached with pubg
 Hacker disable my Facebook account And stole my pubbg account.
Please sir I request to you  help me to recover my account Thanks pubg team.

[willow wren]

yay finally

[unborn obsidian]

@willow wren good.

[night cloak]

If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8, @atomic gazelle.

[atomic gazelle]

#faq

#faq 2.8

[night cloak]

Click -> #faq then scroll until you see subpoint 2.8.

[potent ridge]

What is the code?

[long swan]

Hello Guys , I was playing a game then I got panned because my wifi has been disconnected and I changed to data immediately ... It’s the second time to got panned , the first time was for the same reason and it was 1 day , this time is 3 days .... what is the solution for this problem please ?

[tender helm]

I lost points due to a problem with the server, and I am playing rank, and my rating has decreased ... Is there no compensation for this problem?

[teal crystal]

@long swan please uninstall the game and sleep

[long swan]

@teal crystal I think this is the real solution 😂

[nimble junco]

Guys what can you get in repair the aurora event?

And is the boxing manager outfit time limit or no time limit?

[unborn obsidian]

Hello

[wet sigil]

my uc dosent loaded help me

[rugged atlas]

Hi when will crew challenge come😞😞

Tell me please

Viasy#1234 ?

@night cloak ?

[devout geode]

No.

[bright light]

How long does customer service take to change my server?

[devout geode]

It should have been done either today or tomorrow, @bright light.

[tender helm]

كسمكوا يبقي تصلحوها بقي

[storm flume]

Please do not use languages other than English, @tender helm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[unborn obsidian]

??

[devout geode]

Yes, @unborn obsidian?

[unborn obsidian]

@devout geode do you need any help?

[wet sigil]

i need #help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wet sigil. Remember to read through #faq before asking questions in the support channels.

[wet sigil]

my uc dosent loaded help me

[light steppe]

Its been 8 days since i requested for sever change and its the last day for changing sever according to the announcement but my option is still not available??

[lofty spade]

Hello I chose wrong server by mistake

And want to change

Any support available

[celest shadow]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @lofty spade.

[brittle compass]

My account has been banned for 10 years, and I do not know the reason for the ban, and I am not one of the cheaters. Please restore my account as soon as possible knowing that my account is a superstitious style and very close to a distinguished fate
ID:5258195743

[polar marsh]

@brittle compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Could you please elaborate?

[celest shadow]

As long as the customer service has your numeric user identification, you should be fine. Just give them some time and it should reset soon.

[bold shale]

Anyone here

@celest shadow

[uneven pumice]

I contacted customer service and they said that you server countdown will be reset so when it will be reset

@celest shadow

[devout geode]

Either today or tomorrow.

[celest shadow]

How can we help you, @bold shale?

[tidal tinsel]

Band Why play my fabulous Clean Slope

[polar marsh]

@tidal tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Does anyone here have any connection with a Reddit pubgm ban team?

[pure hill]

help me i have the latest version of my account

but still showing the error i have contacted pubg mobile ingame but they couldnt solve my problem

[worldly rock]

@pure hill looks like your account was hacked and it changed your src file

[stoic bison]

Wtf does guaranteed item means?

[devout geode]

Every 10th crate (10th, 20th, and 30th) will give you a guaranteed legendary item, @stoic bison.

[elfin iris]

Only on premium crates tho

[devout geode]

Correct.

[uneven shoal]

What Can i do ??? How to change.. ??? Its been 60 days already....I was in Saudi Arabia..now i live in Bangladesh... Why i cant change...

@pure hill Bro your account is been hacked...change src as fast as possible or after 7 day your link will be unlinked

[rain elbow]

same with me

[uneven shoal]

@pure hill @rain elbow Bro your account is been hacked...change src as fast as possible or after 7 day your link will be unlinked

[rain elbow]

yes i tried changed src from my device but still same

[uneven shoal]

@rain elbow do max src...

[rain elbow]

yes 99999

[uneven shoal]

@rain elbow then wait till next big update... 1.2
On that day ... Login with your id... Then change src... Then they can't login

[rain elbow]

yeah

[vagrant sluice]

Does anyone know why i do not have 60 and 90 fps in poco X3 a lot of 120hz ...?

[devout geode]

What, @vagrant sluice? Did not get you.

[rapid basalt]

Need anyone?

[final cloak]

@woven atlas

[vagrant sluice]

@devout geode I saw on youtube that xiaomi poco x3 has 90 fps in the pub so I took it too, but it doesn't even have 60 fps although it should work with 90

[final cloak]

Do not ping random members

Write your problem then patiently wait

[devout geode]

Either something wrong with your phone or youtube tell lies, @vagrant sluice. No other idea.

[dreamy belfry]

Hi

[vagrant sluice]

I thought so too , although it shoul work because it can be set ți 120 hz

But i don't even know where to be intereseted anymore ,i thought that maybe there are more players in this discord

[vagrant onyx]

@dreamy belfry hey
what the issue ?

[warm pilot]

I have reached conqueror at South America then called customer service to change my server to Europe
If I changed my server to Europe
Next season

I will get prizes of conqueror or prizes of Europe

[sick shale]

Yes, you will get the rewards in next season

Of the highest tier reached

[urban widget]

@vagrant sluice As far as I know poco x3 only supports 40fps in pubg by default

[warm pilot]

@sick shale
Which rewards
South America or Europe

[sick shale]

Of the highest tier reached in the previous season

Server does not matter in this case

[warm pilot]

@sick shale
I reached at Europe

[fresh bison]

If I use 1.1.1.1 without WARP the game shows restrict area😩

[warm pilot]

@sick shale
Ok thanks

[fresh bison]

Is there chance of ban with WARP?

[paper saddle]

Hello

[storm willow]

@paper saddle how can I help you?

[paper saddle]

I change my server by mistake I want to change now I chat with with customer service but they also didn’t help me so I come here for help

[storm willow]

Wait for their response, if the ticket is closed, contact them again

[paper saddle]

@storm willow I send them many email regular 2 days but not solving my problem

[storm willow]

@fresh bison we do not recommend using VPN. (Warp acts as VPN)
Use only DNS changer 1.1.1.1 alone

@paper saddle use ingame support

[fresh bison]

@storm willow If I use only DNS... the game is not opening... Any solution?

[zealous galleon]

Is there any new of coming bonus challenge?

[storm willow]

Region? @fresh bison

[paper saddle]

@storm willow I’m using only in game support I chat with them but not solving my problem

[storm willow]

Wait for their response, only ingame customer support can assist you. @paper saddle

[fresh bison]

India😅

[final cloak]

Why

[storm willow]

#questions message @fresh bison

[paper saddle]

Anyone here for help changing servers??????

[storm willow]

@paper saddle No one here can help

[glad bolt]

Hello thx

[storm willow]

@final cloak can you explain?

[glad bolt]

Lit took five days but thank you

[night cloak]

I have been hacked into my main account, and the one who hacked my account did this account bug and counted it 3 months later and 10 years later, please unblock the account because the account I did not do because the account is final ID:5230768604

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad bolt]

It*

[paper saddle]

If server not change before 1st December then what happen???

[storm willow]

@glad bolt feel free to post in feedback:)

[cinder bloom]

Helpme

[vagrant onyx]

@cinder bloom your device rotted ?

[storm willow]

@cinder bloom repair app, try using DNS changer as in #faq 4.5

[cinder bloom]

Help to download maps and resources

[vagrant onyx]

@cinder bloom all ready answer you me and @storm willow

[glad bolt]

@paper saddle patience you can change your server very soon little long time but you can change

[paper saddle]

@glad bolt I’m from India and customer service tell me pubg ban so they didn’t help me

[vagrant onyx]

@paper saddle @glad bolt maybe follow this

[final cloak]

So I clicked on enter station or something. Teammate was also trying to enter. and I got stuck there 😄

[night cloak]

Yo just a question

When I play quick match alone it's alr

When I try with my friends it says that one has not downloaded the map like wtf?

Any help?

When you subscribe to rp prime plus, do you get 900uc voucher at once or 1 every week????

Or is there any delay between the vouchers?

[vagrant onyx]

@night cloak i got this
i get it fixed
make sure both of you download the map sanhok + Miramar

[devout geode]

You will get a one-time reward that includes 300 UC, lottery coupons and stuff. Then, 20 UC per day.

[night cloak]

The prime plus says it has 3 300 uc vouchers?

[devout geode]

No, it does not.

[teal scaffold]

Is there someone to solve my problem, but we communicate in Arabic?

[vagrant onyx]

Maybe ask in pubg mobile mena server

[devout geode]

But you will earn 900 UC in result.

[teal scaffold]

I tried, but couldn't find a solution

[night cloak]

Am I missing something here?

[devout geode]

Ah, that is RP. Then, yes, it is correct. Sorry, @night cloak, my bad. 🤦‍♂️

[proud pulsar]

Can I use gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @proud pulsar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[proud pulsar]

Why

[devout geode]

You will earn those 3 vouchers right after subscribing.

[proud pulsar]

What I do my fps @storm flume

I can use gfx

Can I use gfx tool to increase fps

[storm flume]

Use of unauthorized third-party software or methods, @proud pulsar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[proud pulsar]

Ban

[vagrant onyx]

@proud pulsar its result 10 year ban

[proud pulsar]

Ban 7 days

[topaz flare]

What about PMGC for today ?🙄😭😭😭

[floral moss]

Can someone please change my server on mathcmaking? Didn't notice I'll be stuck in Asia server for two months if I changed it. Can't play any game in Asia server. Can anyone please help me?

[storm flume]

Please refer to this channel's pinned messages for further information, @floral moss:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

Follow PUBG MOBILE ESPORTS on Twitter

[topaz flare]

I do follow them form past 🙄

[bright light]

Can i contact customer service to delete my account?

[sick shale]

No, you can't delete your account

[bright light]

I want to unlink my facebook on my other account to my new account is it possible?

[floral moss]

Guys need help for customer service. I need to change my server on matchmaking.

[onyx dagger]

You need to unlink the account from your other game account, and then you may link it with your new account, @bright light.

[floral moss]

I'ts the most stupid idea to keep in the server for 2 months.

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @floral moss.

[floral moss]

What's the purpose of keeping the server in matchmaking anyways?

[onyx dagger]

Well one of the benefits is that you'll be having a better ping, @floral moss, according to your region.

[floral moss]

It's already shown when you choose the server. Never had this issue in any game I played before.

[indigo galleon]

if i buy uc from websites like coda shop it will get deducted ryt?????

[onyx dagger]

Yes, most probably, because it isn't an official store/website approved by the game, @indigo galleon.

[indigo galleon]

but they are saying they have partnership with pubg m

[onyx dagger]

You may share your Feedbacks in #old, @floral moss.

[celest shadow]

We only recommend that you purchase UC from the in-game system or through https://www.pubgmobile.com/pay, @indigo galleon.

[indigo galleon]

ok sir thank you @celest shadow

[celest shadow]

You are welcome.

[wet wing]

Hey, Can have the link of purchasing UC from website

[sick shale]

https://www.pubgmobile.com/pay

[wet wing]

Thanks

[indigo galleon]

btw if i buy uc from the top up machines is that ok ?? just asking

[sick shale]

The only authorized method to purchase UC is through (in-game or https://pubgmobile.com/pay) Refer to the link below for more details
https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379

[bright light]

In what tier i stop geting bot as all of my enemies?

[night cloak]

Thanks for helping

[crystal star]

Where do I appeal for server change?
I changed mine mistakenly

[night cloak]

@crystal star

You will receive an answer within 1 day.

[long swan]

Hello Guys , I was playing a game then I got banned because my wifi has been disconnected and I changed to data immediately ... It’s the second time to got banned, the first time was for the same reason and it was 1 day , this time is 3 days .... what is the solution for this problem please ?

[sick shale]

Glad to hear that, remember it won't work like this anymore

[night cloak]

My device s20 ultra supports 120hz why is 90hz not enabled

[sick shale]

@long swan Contact customer service please

[worn python]

I changed my server from Asia to middle East by mistake please tell me how to change it .
My id: 5795424736

[gentle hollow]

Any mods online

[woven atlas]

@worn python contact customer care and explain ur issue.

[floral edge]

<@&481161015728406538>
I did message in-game support for server change and they replied asking for nickname,ID and the last access account e.g. Google Play, Game Center, Apple, Facebook, Twitter.
my pubg account linked with twitter and google play.
my question is... should I mention the account ? I mean should I mention the twitter account and google email
or just clarify/state whet I'm using to login to pubg?

[night cloak]

I want to know I'm KRJP Server but my Fri play in Asia Server so can I play with my friend?

[floral edge]

@night cloak yes, you can.

[night cloak]

They can ban my account?

[sick shale]

No, it's fine

[night cloak]

Thanks for answer 😊

[floral edge]

@sick shale

[sick shale]

Follow their response, mention what they asked for

ID and Nickname should be enough as far as I know

[floral edge]

@sick shale
I just wanna make sure that my request meet the requirement
I'll state nickname and ID
but I don't really get what they mean by the last access account
do they mean the twitter accout it self or just they wanna know what I use to login which is twitter?

oh and fyi I play on KR version and this was KR support requirements

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @floral edge.

[floral edge]

I know this is global support but I just wanna info no more

[night cloak]

How to get cyber week exclusive pack?

@floral edge it asked you what social media you linkrd your account with

Twitter, Facebook etc.

[floral edge]

just that... thanks @night cloak

[night cloak]

[devout geode]

By spending UC and completing daily missions.

[sweet rapids]

Can anyone help me with this stuff??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sweet rapids.

[sweet rapids]

I did but no response

[floral edge]

you can't play in older version with account already logged in the last version @sweet rapids

[cerulean zinc]

Can u gift rp in pubg? Currently

[devout geode]

Yes, you can.

[cerulean zinc]

@devout geode how

[willow wren]

@cerulean zinc The gift button

[sick shale]

@cerulean zinc You can't with UC, or transfer it from inventory

[vagrant forum]

@cerulean zinc, you would have to spend money for that. You cannot use the UC in your account to do so.

[weak tendon]

well

[willow wren]

[cerulean zinc]

🤦🏻‍♂️

[devout geode]

Tap on RP icon in lobby, then on gift icon at the bottom of the RP section and then choose player.

[cerulean zinc]

So u can’t do anything with uc u have... u gotta use money for others

[devout geode]

Yes.

[cerulean zinc]

Where option tho?

[weak tendon]

sorry for ask this question how do i can make an unban appeal ?

[polar marsh]

@weak tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What is XY Game booster

[cerulean zinc]

@devout geode

[devout geode]

Should be like that.

[heavy vortex]

or Ask your friend to request to you. @cerulean zinc

[devout geode]

No idea why you do not have it.

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[sudden depot]

There appears to be a number of people who have been banned unfairly over the last week. On Reddit Pubg mobile there’s a thread posted by uavv titled “false banned for 1 day”and it appears to be an iOS 14 + Pubg mobile issue. Are you aware of this? Don’t want to post link because it’s probably not allowed. There’s even a link to ten cents Chinese Twitter account confirming this.

[storm flume]

Please refer to this channel's pinned messages for further information, @sudden depot:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

You need to install the game from Play Store or App store, @cerulean zinc.

[night cloak]

It's Safe or no safe?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[cerulean zinc]

@clear spindle website?

[willow wren]

@clear spindle Its PUBG gonna reset server for us tmr?

[night cloak]

How can i unlink e-mail linked

[sick shale]

Contact customer service, @night cloak

@alpine flower Don't interfere

[night cloak]

I want to unlink e-mail not facebook or twitter

Can i do it

[sick shale]

It's still in beta and unlinking feature isn't available for it, please contact customer service via settings in-game for further assistance, @night cloak

[night cloak]

Ok thanks

[green spindle]

I accidentally brought royal pass in global now will it be transferred to PUBG MOBILE INDIA

[worn python]

@woven atlas but it's not changing. please tell any way to change my server

[heavy vortex]

No

[green spindle]

Your server will be changed

[heavy vortex]

It's against ToS.. it's bannable.. don't do it

[green spindle]

Oh I didn't know

[sick shale]

@green spindle Don't encourage other members to exploit bugs please

[clear spindle]

You won't get the option if you download from the website, @cerulean zinc.

[cerulean zinc]

Come on

[fickle sigil]

Hi the motorcycle's down button doesn't work on my device. I tried deleting the game and downloading it again but the problem could not be solved.

What i should do

[clear spindle]

If you have contacted them, Yes.

[fickle sigil]

İf anyone cant understand my problem for my bad language i can use translate

[clear spindle]

Can you provide a video recording?

[fickle sigil]

Yes i have a video recording

[alpine tulip]

None of these slots work

Plz fix and this was yesterday

[fickle sigil]

I'm upload the streamble web site this video

[unkempt wave]

config is illegal or not?

[devout geode]

What do you mean?

[unkempt wave]

like

config to get better fps,

[storm flume]

Use of unauthorized third-party software or methods, @unkempt wave, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[unkempt wave]

thanks

[fickle sigil]

Can i send a link@clear spindle

[clear spindle]

In #old, @fickle sigil.

[fickle sigil]

Okey thanks

[uneven shoal]

How to solve parameter error while try to change region ????

[umbral ruin]

hi everyone. my pubg account got hacked (was linked to FB and Twitter) the Hacker had the FB only and used my account with cheats. im trying to unlink my account before its gets banned because of him but its not working . i contacted the costumer service in game but didnt get any help. so how to unlink my account ASAP before i get banned
[13:43]
my friends in game are spectating me that the hacker is using Magic and speed in my account
[13:43]
how to protect my self. i spent thousands of dollars on my account

[polar marsh]

@umbral ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

Please contact customer services. We can’t ourselves unlink your account.

Can you explain in more detail.

[lyric shell]

Is there a channel for game suggestions in this server?

[sick shale]

Yes, #old

[lyric shell]

Thanks rebel

[bright light]

How do i unlink my account if there is only 1 social media connected?

[sick shale]

You can't

[bright bridge]

@thin halo

no sale yet

[night cloak]

Can I use GFX tool?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[unkempt violet]

حسابي تبند يوم انا منزل ببجي من ابل ستور وكاتبيلني اني محمل نسخه غير شرعيه يعني ليش هيك

[storm flume]

Please do not use languages other than English, @unkempt violet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[terse dagger]

@night cloak you can but your account will be banned now its upon you

Soo dont use gfx tools

[storm flume]

Use of unauthorized third-party software or methods, @terse dagger, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[terse dagger]

@storm flume i know my dear bot

[unique trail]

hy sir how toh ban hacker i have a video

[terse dagger]

@unique trail just report him in game

[idle crescent]

i sent request to pubgm for server change since last sunday and i didnt even get a response from your team . very disappointing

[storm flume]

Hello, @unique trail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[terse dagger]

@idle crescent wait they will response you

[idle crescent]

any moderator?

[celest shadow]

If you contacted the customer service and were told that the server selection cooldown will be reset, please wait patiently. The reset will be applied on December 1 or earlier, @idle crescent.

[unique quarry]

Hello PUBG MOBILE support team,

My friend couldn't log into his account, he is getting error code: 70254639

He restarted his phone and the router, then he deleted the game and re-downloaded it several times, and he is not able to log in, and if he logged in after many attempts and long time, he get error downloading the maps.

Account ID: 5570687114

Nickname:『Ｔ３』DEAD

Kindly help us to fix this problem.

Thanks in advance.

[sick shale]

@night cloak Can you explain more?

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[idle crescent]

no @celest shadow i didnt get any mail or response

[celest shadow]

Can you send a screenshot of your conversation with the customer service, @idle crescent?

[unique quarry]

Can anybody help?

[sick shale]

@night cloak Do you peek and open scope at the same time?

[idle crescent]

i have southamerica server and i even cant find matching of ti on emulator

what am i supposed to do now?

[celest shadow]

They have already responded to you, @idle crescent. Please just patiently wait, the server selection cooldown reset will be applied on December 1 or earlier.

[bright bridge]

where's the offer

[idle crescent]

bro waited for 1 week

[tawdry hill]

@sick shale hi,
I got a 1 day ban a week ago & now 3 days ban for violation of user agreement. I never cheated. The only new thing is switching to iPhone 12 pro max. Is it something to do with the new iphone or ios ?

[polar marsh]

@tawdry hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spark brook]

i need help,the game stutters A LOT when im in cheer park

[sick shale]

@night cloak Yes, you have probably enabled Peek & Open Scope option, so when you peek, the scope automatically opens but you click on scope button back which closes it again, disable Peek & Open Scope option from basic settings and try again.

[unique quarry]

Hello PUBG MOBILE support team,

My friend couldn't log into his account, he is getting error code: 70254639

He restarted his phone and the router, then he deleted the game and re-downloaded it several times, and he is not able to log in, and if he logged in after many attempts and long time, he get error downloading the maps.

Account ID: 5570687114

Nickname:『Ｔ３』DEAD

Kindly help us to fix this problem.

Thanks in advance.

[celest shadow]

What is his country and device, @unique quarry?

[unique quarry]

We are in Egypt, why does he need VPN?

[unique quarry]

Egypt
Realme 6

[celest shadow]

Please read FAQ 4.5 in #faq and inform your friend to follow the instructions given there, @unique quarry.

[unique quarry]

Okay

Thanks

[celest shadow]

Of course, feel free to mention me and let me know of an update, @unique quarry.

[sick shale]

@night cloak What about lean/scope mode?

[spark brook]

how do i check in which place im on by coutry not server

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[worldly rock]

if anyone feels they have this account please contact me id account 5123918472

[sick shale]

Meanwhile try to do a client repair from login screen, @night cloak

[viral juniper]

When will pubgm india will arrive

[bright light]

Can you link 3 social media in 1 account?

[sick shale]

No, but you can link E-mail or Phone number as 3rd login method

[night cloak]

My server changed to KRJP haw I can change it to europe

@sick shale

[topaz wave]

My friend get 1 day b_an why from what?

[ionic geyser]

Hello, i need a server change

[unkempt violet]

I have 1 day ban ? And my pubg app is 100% real and its not a copie i spend more than 200k uc at the end you ban me this is rediculous

[polar marsh]

@unkempt violet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi, I'm from the South American server, if the server was changed to Norte8 due to a room bug, I made the claim through the game more than a week ago but I do not receive a response
Id 583024247
Device motorla g7 power
Wifi
Argentina

[light steppe]

My customer service is not responding due to some issue wht can i do?

[shrewd pebble]

Hi, my account has been banned without any reason knowing i did not violate
the company’s rules and did not use any hacks or other things, please take
the problem as soon as possible.
ID . 5680526839

[polar marsh]

@shrewd pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[light steppe]

My customer service is not responding due to some error need help

[topaz wave]

My friend them up in solo and he get b_an 1 day if he do it again what he get next?

[autumn ivy]

Bro I'm stuck in metro

[storm flume]

Hello, @autumn ivy!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[autumn ivy]

Idc about reporting how do i fix it I will lose everything I have

Can't do any of it

[fleet raven]

انا احتاج احد من المشرفين لدي مشكله

[night cloak]

when pubgm india is coming

[woven atlas]

@night cloak
Refer #questions message

[mellow pasture]

Hello PUBG Mobile Team,
My pubg account is banned, i didn't break any rules, someone is saying to me, if ios jailbreak get more smoothness and more fps rate. so i Jailbreak my device, after i Jailbreak my device, i try to start open pubg and play. I'm form india, i m using global account, i cant play from india, so i m used most advanced "Express VPN, Paid premium" for playing and complete my missions, some time i get lag so i m change my vpn server then open game then clicked "enter match again" option. Then I get started lagg and desync pubg mobile items pick up, I just try to touch the fire button then I get some error net connection message and login screen then I retry to login and get one ban message. I damn sure, i think the main reason for the ban is Jailbreak. because before i played pubg using express vpn without any issues. I'm a player of season 10 and I'm very fairly playing this game. I invested a lot of money and time. I'm very addicted to this game, if that account didn't get, i'm Nothing, may i get depressed.  So please help me and UNBAN my pubg mobile account. Thank you team PUBG 😦 😦 :(

My Pubg Mobile ID: 5653981541My Users Name : FoxROCKY

[polar marsh]

@mellow pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[loud pollen]

hi

Is there an admin

[neon cliff]

:?

[loud pollen]

Hello .. My account in the live broadcast has been subjected to many reports, and his attack on my account has worked. What is the solution and my account has spent 1000 dollars. Please raise the attendance .. With regards ..

[polar marsh]

@loud pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Through what page can I buy uc for pubgm kr version? Like midasbuy

[neon cliff]

Please be patient until the staff comes.

[fleet raven]

تم سرقة حسابي من احد اليوتيوبرز

[storm flume]

Please do not use languages other than English, @fleet raven. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

use english

Is there any official discord for pubgm kr?

[neon cliff]

I don't think so
@night cloak

[night cloak]

no

[graceful sinew]

Hello Pubg Mobile, my server changed it was done by mistake now again I want to Change my server back from KRJP to Europe. My Character ID IS 5214184727. My email is [e-mail]

[night cloak]

check the pinned message

[graceful sinew]

Where is it?

[night cloak]

on the right corner

[graceful sinew]

Ok thanks

[bright light]

Can you have 2 different account in 1 phone?

[fleet raven]

I was defrauded and my account stolen by a Youtuber

[graceful sinew]

I have applied for the server change request just now, is it fyn . Since I have applied before December 1

[night cloak]

it will do

[fading sky]

Hey

I was banned for no reason

[polar marsh]

@fading sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Yes with different social media accounts

[minor obsidian]

Здраствуйте к меня такой проблема дркзя говорить што аккаунт взломан помогите исправить его

[night cloak]

please use english

[minor obsidian]

I can't enter the game. requires update. My friends say someone broke the account. I have repaired it, it wants to be renewed again

[limber cobalt]

Can you guys give me a accurate date of pubg mobile Indian version?

Please can you gave a hint?

Of the release date!

[woven atlas]

@limber cobalt
Refer #questions message

[limber cobalt]

Thanks bro!

[sick shale]

Only customer service can help you with this issue, contact them via game settings

[limber cobalt]

OK bro I will try with it also!

[slate bobcat]

Hello pubg team i got ban for 10years on my account with no reason , i make the file claim more than one week till now i didnt get a answer everytime they said your request still in progress .its not fair we are spending all our time and money for this game. At the end not even a answer from the customer service

[polar marsh]

@slate bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[minor obsidian]

i cant enter the game this is problem coming

my profile is hacked

please help me

who is hacked and entered to my game i dont now

[devout geode]

We do not know as well. Contact customer service for account-related issues.

[bright bridge]

where is the sale

@thin halo

@torpid quail

[sick shale]

@bright bridge Stop mentioning other staff members, what's the issue

[bright bridge]

read and you will know

where is the sale
@bright bridge

[sick shale]

Can you elaborate please?

[bright bridge]

there was an event about putting 90% sale on one of those skin's

the vote ended week ago

[sick shale]

Do you have any screenshot of the event

[bright bridge]

yes

[sick shale]

This event seems to be handled by the community team of MENA, we don't have information about it. @bright bridge Join MENA server and try to ask their support staff, you may find the link in #735483472432594994 3.1 (Regional communities)

[bright bridge]

k thanx

[flat portal]

Guys My account got banned only because I have jailbreak ! Can I get my account back ?

[polar marsh]

@flat portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quaint junco]

Hello Administrator :
My account in PUBG has been stolen and has been hacked at the end of Season 14, and accordingly, my Facebook page, which was linked to it, has been closed. Please then please, I want to restore my account and I have the purchase invoices for the account through Google Play.
My Hacked Account username and ID :
『DN』mohamd多
5481382334

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quaint junco.

[quaint junco]

I contacted support for the game, but I have not benefited

[short lichen]

Can you send me a link to mena server

[sick shale]

PUBG MOBILE is unable to assist you if you have lost access to a social media account that is linked to your game account, @quaint junco Refer to subpoint 2.8 in #faq for further information.

[sick shale]

You can find the link in #735483472432594994 3.1

[quaint junco]

Can you check please if it was panned or not

5481382334

[sick shale]

No, we can't check

[quaint junco]

So how i can restore my account

I have the email

[short lichen]

The server is dead

[storm flume]

Please avoid going off-topic, @short lichen. You may have unrelated conversations in #chat.

[sick shale]

@quaint junco Refer to my previous messages, if you still have access to your game account then contact customer service via game settings, don't repeat questions please, we can't help with account related issues

[dark pollen]

I just want to inform , that I got the reset server cooldown just now, thank you for everyone that helped!

[storm flume]

Hello, @random crystal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[peak herald]

السلام عليكم

[sick shale]

@random crystal You sent a personal photo by accident, I deleted the message.

[storm flume]

Please do not use languages other than English, @peak herald. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[peak herald]

How are you

My accounts have been exposed

[sick shale]

Exposed?

[random crystal]

What is this

[sick shale]

Read the message above to know how to report bugs, @random crystal

[uneven pumice]

What is the advantages of tournament room card

[night cloak]

Hi, I'm from the South American server, if the server was changed to Norte8 due to a room bug, I made the claim through the game more than a week ago but I do not receive a response
583024247
Motorola g7 power
Wifi
Argentina

[marble thicket]

How can i add another login method? I want to link my twitter

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @marble thicket.

[peak herald]

hi

[night cloak]

My account is banned for no reason

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[peak herald]

please help me

My computer has been hacked

All my PUBG accounts have been disabled

[sick shale]

@marble thicket Did you switch your operating system from iOS to Android, or from Android to iOS?

[peak herald]

no

I use an emulator

[night cloak]

How did your computer get hacked, @peak herald? How do you lose accounts from that.

[marble thicket]

Nope i am on Android only

[peak herald]

A link has been sent to an invitation to get clothes in PUBG

[sick shale]

@marble thicket Are you sure it wasn't linked to Google play or Game Center?

[peak herald]

I beg you to help me

It is connected yes

[clear spindle]

Do you mean the account is banned, @peak herald ??

[peak herald]

Yes, it was attended

[polar marsh]

@peak herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[toxic spindle]

When will this pubg mobile indian version be released in India?

[meager ocean]

This stupid game switched me to EU server for the next 60 days. Not even a notice..nothing. I didn’t even press EU server or play any EU matches. Is there a way I can switch back?

[storm flume]

Please refer to this channel's pinned messages for further information, @toxic spindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service via the in-game settings for further assistance, @meager ocean.

[vagrant onyx]

@meager ocean follow this picture

[rich harness]

‏Hi.
‏ I have been suffering from this problem for a week The account was logged in with a newer version of the game, and it is no longer possible to log in with the old version, please update to the latest version Please help me to solve this problem
ID : 5335583066
Device : IPhone XR
Server : Middle East
Country : KSA

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rich harness.

[manic siren]

In-game support is no help unless you have a routine issue.

[flint pawn]

Hello
Please i cant change my server with costumer service
They colses my conversation every time i press no they didn't help

[vagrant onyx]

@flint pawn try to follow this picture

[flint pawn]

It doesnt work they closes my conversation

They say conversation closed

[short lichen]

@ruby blaze maybe he hacked?

[ruby blaze]

No I am pretty sure he didn't. He was pushing conqueror for a few days now.

[short lichen]

People aren’t banned for no reason.

[worn flax]

I do live streams and also host custom rooms. whenever i try to spectate at custom room. it strucks at the same place. sometimes it strucks at the spawn island. what can I do with that?

[cunning warren]

Can somebody tell me how to topup uc in nepal?

[storm willow]

https://www.pubgmobile.com/pay/

@cunning warren

[cunning warren]

Yes

[storm willow]

Use that website

@worn flax report in #old

[cunning warren]

Okay thanks

Pubg should add something to topup uc for nepal

[short lichen]

#old suggest it here

[cunning warren]

It's to hard for us to topup uc

[night cloak]

How to send messages in #content ??

[short lichen]

You need a content creator role

[night cloak]

And how to get that

[short lichen]

I gotta find the application

[night cloak]

How to get content creator role?

[short lichen]

@night cloak please fill this form.

Search that link on a browser and fill it

[night cloak]

Ok

[shadow obsidian]

who can drop the link to the beta pubg mobile 0.6.0

[night cloak]

The link is listed in #735483472432594994, @night cloak & @short lichen.

[short lichen]

I can’t copy and paste

[opal garden]

there is no country change button in the settings, what should I do?

[short lichen]

Are you in the wrong country right now?

[celest shadow]

Your PUBG MOBILE account was created in one of the EEA countries; due to the government restrictions and laws, the Change Country/Region option will not be available to you. You will need to create a new account—outside of the European Economic Area—to be able to obtain this option, @opal garden.

[opal garden]

@short lichen I am in that country, in Russia, but there is no country selection button, in this regard, there are no events taking place in my country

[signal tartan]

Can any one help me with this

[short lichen]

What is the issue

[fluid ore]

How come the match I played in NA counted in Asia and will it be fixed ?

[opal garden]

@celest shadow I created an account while in Russia

[signal tartan]

I mistakenly change my server I reported them they send me this

Don't know how to change it now

[short lichen]

Is your server in asia or na

[fluid ore]

Adia

[signal tartan]

Yes my server is Asia I mistakenly choose middle east

[fluid ore]

Asia but I played NA

[short lichen]

Did you accidentally change server?

[cunning ruin]

Hello I wanna ask how can I create a new PUBGM account by using Gmail id

[signal tartan]

@short lichen yes

[fluid ore]

No like I played in NA server with na friends and the stats counted for my Asia stats

[short lichen]

Are you talking about region or server?

[cunning ruin]

Bro can u help me out I'm short on time

[short lichen]

If you have asia as your server then thats going to count as asia points

[fluid ore]

How to remove it or will it be fixed

[short lichen]

Its a new thing in the update.

[cunning ruin]

So nobody helps me out?

[short lichen]

How can I help you?

[signal tartan]

@short lichen hey mister Text support can you please change my server who I accidentally change to middle East from Asia can you help me with that right now ?

[cunning ruin]

How do I create a account using a Gmail id

[short lichen]

Please contact customer service

[fluid ore]

So now if I play NA it will not count asia

[late scaffold]

Are there any penalties for this?

[opal garden]

@short lichen How can I fix the error that I do not have a country selection button?

[late scaffold]

Are there any penalties for this program from the Oppo device itself?

[short lichen]

No, If your server is on asia then the point you play count as asia points

[late scaffold]

؟

[fluid ore]

No dude I mean if I play NA will it count in asia

[signal tartan]

@short lichen I already get their response but I am unable to understand what should my second step I don't know what they send. Me I am sharing here

[short lichen]

Sorry sir you have a EEA account

[short lichen]

Did they email you that?

[late scaffold]

The game accelerator program in the OPPO device. Are there penalties?

[fluid ore]

??

[signal tartan]

@short lichen no actually I have KR version so they respond me in Korea I used translater and share this with you

@fluid ore hey hi .... Yes your stats will count in Asia until and unless you physically change your server in your Id

[short lichen]

If you have asia selected as your server then when you play NA the point will go to asia server instead.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @signal tartan.

[short lichen]

If you have already sent a request and its pending then please be patient.

[signal tartan]

@storm flume hey this is kinda rude u guys talking about this is PUBG support then if something happen in my any PUBG account u guys can't even help me

Ok and if you guys not gonna help tell me where to go to ask for the solution of my problem give me KR discord link

[short lichen]

@solid surge Your storage is full so it can't download the full thing.

[short lichen]

I am very sorry, I'll try my best to assist you.

[signal tartan]

@short lichen then please assist me na I am fed up of this thing just one time change my server to Asia I will make you sure will never ever I will touch that section not even in my dreams

[short lichen]

Have you contacted the customer services the right way?

[signal tartan]

@short lichen yes even they replied me

I translate the whole they send me

[short lichen]

You did this right

[opal garden]

@short lichen but how do I know which country I have, if not a certain button?

[signal tartan]

I am just not able to undestand what should I do next after getting their response

[scarlet igloo]

hi sir i need help !

[short lichen]

If you have send your username and id and got a reply saying it was send to them then please be patient

[short lichen]

How can I help you?

[scarlet igloo]

sir i changed my server mistakenly and did the process one of your mates told me to do so. actually by official notice 1st december is the deadline to do anything in case of server change issue. sir, 1st december is about to begin and i got no response from pubg in order to reset my server back to middle east from asia. ... how long i need to wait more ?

[storm flume]

Please refer to this channel's pinned messages for further information, @scarlet igloo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[short lichen]

If you have done the process the way it should be done then patience it is.

[scarlet igloo]

i had an issue while that process as i was not aware of the actual process so yeah that customer care bot did take some of info but not my user ID. later that bot is dead till yet. to deal this issue i informed your mate and he repeated that process for me by taking my ID. But sir, how long i have to wait as i am rank pusher and it is total waste of time and this delay is decreeing my interest to play the game 😦

[bold shale]

Anyone here ??

[scarlet igloo]

thanks for that and please do tell me after how long i should add reminder ticket ? Just in Case !

[short lichen]

Ehhh idk, I tried changing my server too and it took half a day

[scarlet igloo]

lol! i then i am waiting for 3 days approx !

[short lichen]

[rustic hollow]

I need Help. I got unfair ban of 10 years. i am legit player and never used any cheats or 3rd party apps. there must be some mistake by pubg anti cheat system. i invested alot of my time and money on this id. This is totally unfair. pubg support is only sending automated replies on email. please review this ban and help me.

[polar marsh]

@rustic hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet igloo]

@short lichen bro is there any other quick way to get response from the pubg ?

[night cloak]

pubg chutoya nehi hai bhai . hack use kiye tab tujhe bann mila.. bohut bande hai jo khud ko legit samajhta hai .. hack leke

[short lichen]

Nope

[scarlet igloo]

@short lichen anyway thanks bro .. and bye 😦

[short lichen]

Np

How can I help you?

[graceful jungle]

Whats the time of sever change i get conq i wana see so any wan tell

[stiff sable]

after new update when I try to start game I keep getting msg. update complete please restart game to see new content I have uninstalled and redownloaded it and still get the same msg.

[short lichen]

They will change it before december 1st.

[short lichen]

Does it not let you in if you like restart the game?

[stiff sable]

I have restarted 3x and still get the same thing

[graceful jungle]

Exact time to get conquerer

[short lichen]

I did mines and they changed the server for me in half a day.

[short lichen]

Sorry, I can't find a way to help you. You may ask the mods or the contributors for help.

[spring gulch]

Hello, I purchased UC on my iPad, but I was unable to obtain the UC.

[short lichen]

Please refer to #faq subpoint 4.1

[stiff sable]

ok I got game working I guess pationance goes a long way lol thanx

[short lichen]

Ok....

[bold shale]

@short lichen bro

[short lichen]

Yes, How can I assist you good sir?

[bold shale]

Is this outfit permanent ?

[short lichen]

@sand path

[bold shale]

[woven atlas]

@bold shale yes

[bold shale]

Is that outfit permanent

[short lichen]

She/He said yes

[bold shale]

Ohh kk

[broken tree]

Hello, i have a link for a streamer playing pubgm using cheats and not banned..... Why? Streaming now on facebook

And he is advertising for the hack.

[steep bay]

Hello! I changed my server accidentally to North America and now i want to change it back to Europe. Plz help me to change it back to Europe. My id number is 5714783454. I have contacted pubg customer service but they didn't have taken any action. Plz solve this problem.
I can't restart my previous conversation with you in game so plz help @polar marsh

[candid creek]

Guys

[patent ridge]

The bonus challenge is removed now is my battle coins gonna subed there when it comes back? I have 4300 battle coins and I was about to get 500 uc pls answer pubg .

[candid creek]

I need to change server but I can't

What I can do now to return in my server?

[short lichen]

@steep bay

[steep bay]

@short lichen how can I start a new conversation as no option is coming for it.

[short lichen]

Idk, I myself have multiple account and never was able to start a new conversation when seeking help by a agent

[short lichen]

But you are able to still contact customer services from another account.

[broken tree]

@short lichen how can i get the link?

[steep bay]

@short lichen i did but they didn't take action on my main account. They just took action on other account. I gave them the id of main account.

[short lichen]

I can't post link here. I'll dm you it

[steep bay]

@Text Support Agent i did but they didn't take action on my main account. They just took action on other account. I gave them the id of my main account. @short lichen

[short lichen]

Did you state the right id when you asked them for a server change?

[steep bay]

Yes i gave them my id of main account

[short lichen]

Did they say they did the server change for you or is it still pending?

[fervent sable]

Gimme the link toooo

[open frost]

How many premium box open only silver coins that all i purchase coupen for premum cartes but got only silver and sticks this so heart touching

[night cloak]

@cunning ruin

[steep bay]

@short lichen they changed my server on my guest account but not in main account

[night cloak]

makaveli you here???

[short lichen]

Message them back saying they changed the server for the wrong account.

[night cloak]

@fluid ore big fan , whats your issue i can help

[steep bay]

@short lichen where in customer service chat.

[short lichen]

Yes

[steep bay]

@short lichen ok, thanks

[wise moth]

Hello, how can remove the email from pubg

[short lichen]

Please contact customer services via in game settings bottom left next to the log out.

[wise moth]

I contact with them

Not helpful!

I need to talk to someone

Not a BOT

[graceful sinew]

@ @short lichen Hello Pubg Mobile, my server changed it was done by mistake now again I want to Change my server back from KRJP to Europe. My version is global version

[short lichen]

Your best chance to unlink the account is to contact customer services. We the helpers cannot unlink them ourselves

[wise moth]

Help me please

[short lichen]

Please do this and patiently wait.

[night cloak]

Help!

I restarted the game. I uninstalled and reinstalled it. But I still get this mistake "Download error. Please restart the game or repair the download.".

[short lichen]

Your storage is full, the game cannot download it correctly

[narrow timber]

What should I do if my account has been banned and I want the customer service to check it because I never play with hacker

[polar marsh]

@narrow timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful sinew]

Actually I did this but they didn't ask me for email i just gave my character ID and they said an agent will contact me soon but I didn't receive the email yet. I am so worried because only one day left.

[short lichen]

Worry not Sir, Sometimes when you contact them they don't need emails. Please be patient due to them getting a lot of requests everyday.

[zenith lynx]

theses this gitch where the emeney has gun skins and u kill him and pick up the same gun you get it too

[tidal delta]

I have a problem with friends. I am linking the game from Facebook, and friends on Facebook are not available,the friends in the game only I see

[graceful sinew]

@short lichen ok Thank you sir for giving me hope. Ok Sir I will be patient n wait.

[short lichen]

Please report this to #old

[steep bay]

@short lichen i didn't worked. They even don't send me the message to start a new conversation. They just changed the server.

[short lichen]

Np

[zenith lynx]

Ty

[short lichen]

Np

[steep bay]

@short lichen bro they didn't reply.

[short lichen]

I am sorry, I cannot find a solution for you.

[tidal delta]

@short lichen

[steep bay]

Bro is this last day for server changing appeal.

[short lichen]

Did you add them on the facebook account you linked?

[tidal delta]

Yes

[short lichen]

Can I see a screen shot?

[tidal delta]

On Facebook a lot of people

They appeared in the game just yesterday

[clear roost]

ineed help in server change issue....helpp

[ebon bear]

When does the crew challenge start?

[tidal delta]

The last time they appeared about 4 months ago

[clear roost]

help me plz 😦

[short lichen]

Please do this and patiently wait for them to see your request.

[clear roost]

i did tht but at last whn they asked for id i gave id but one number was wrong and whn i typed again they didnt replyed

i think it is the last day

[short lichen]

You may contact them again.

[cold whale]

Guys, please help, how do i know this linked email account?

[clear roost]

oof thnx

[short lichen]

You see that plus sign? on the top.

[cold whale]

Isn't that to link fb/twitter/apple id?

[short lichen]

Yes dear good sir, And it also shows the accounts that is linked into your pubg game.

[short lichen]

If you look at the left side of it, it shows that its connected to game center.

[cold whale]

So, what is that "email linked (✅) collected" in the second bar for?

[short lichen]

It was the prize given when linked into pubg account. Seems like you've already collected it.

[cold whale]

Ah i see, is it possible to unlink my game center? I want to change it to facebook only

I didnt see any button to unlink it

[plush bison]

HI

HI

[flint pawn]

@short lichen hello
I can't change my server
Everytime i press no they didnt help the close the conversation

[bright berry]

Hi.

[short lichen]

Please connect the facebook account first and then contact customer services via in game settings bottom left next to the log.

[short lichen]

Hi, how can I help you?

[ebon bear]

When does the crew challenge start?

[short lichen]

Hi, how can I help you?

[ebon bear]

@short lichen

[bright berry]

Hi. My account blocked, but i never broke the rules.

[polar marsh]

@bright berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

Why is the sound so trash the enemy is Infront of me and the footsteps are behind me wtf

[flint pawn]

@polar marsh i want to change my server please help this is the last day

[storm flume]

Hello, @autumn ivy!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[autumn ivy]

When r u guys gonna fix bugs?? Even the matchmaking is bugged like seriously I have to play with noobs because I can't match with matchmaking by language on

[short lichen]

It might be cause of your headphone.

[autumn ivy]

I tried my hands free still the same results

[flint pawn]

@short lichen why are you not helping me

[short lichen]

Sorry idk

[cold whale]

Thank you, will try this

[ebon bear]

When does the crew challenge start?

[olive dove]

@flint pawn
start new conversation, and try again to follow the steps in the screenshot.

[flint pawn]

@olive dove it doesnt work they close my convo again and again

[olive dove]

No estimated time, keep an eye on #news for upcoming game updates.

[short lichen]

Np

[flint pawn]

@short lichen look at the damn photo the close the convo every time

[tidal delta]

!

[olive dove]

sorry to hear that, but its the only way, so be patient and try again till it work out.

[tidal delta]

!

[short lichen]

Try it again

[short lichen]

What is the issue?

[steep bay]

@short lichen can this problem be solved by reporting a problem. From REPORT

[tidal delta]

.

[short lichen]

Sorry, Idk I don’t tell people things I haven’t tried myself

[steep bay]

@short lichen so from where i can get help

[short lichen]

Customer services

[steep bay]

😩

@short lichen they are bots and you know that they are not closing that conversation

[short lichen]

If you can’t get there it just means you did it the wrong way.

[steep bay]

@short lichen may i show u the screen shots

[short lichen]

In dms yes

Btw guys don’t mention me anymore, ima go make myself some food.

[olive dove]

@night cloak check your network connection.

[night cloak]

I The network is good

I restarted the phone

[olive dove]

In this case, clear the game cache, and repair your game client, @night cloak .

[night cloak]

I will try

[olive dove]

great, good luck.

[tawdry terrace]

hey guys

[olive dove]

Hello @tawdry terrace , how can we help you?

[naive grotto]

Hey in Metro my "Survived" missions dont progress no matter how long i stay alive, anyone got a fix/
?

[olive dove]

I answered you in #pubg-mobile @naive grotto .

[tawdry terrace]

i want to know how to get pubg on pc?

[night cloak]

Thanks

[olive dove]

you mean pubg mobile working on PC or the pc version of the game.

[tawdry terrace]

ok thank you

[olive dove]

You are welcome, @tawdry terrace . but i did not answer your question yet.

[tawdry terrace]

oh ok lmao

[olive dove]

If you are talking about PUBGM you can download the official gameloop emulator and use it to play the game.
The PC version of the game can be obtained through Steam account. @tawdry terrace
Hope this helps.

[tawdry terrace]

thanks 😛

[olive dove]

you are welcome.

[tawdry terrace]

🙂

UwU

[stuck gazelle]

hi

[lucid prairie]

Hey
How can i register in the star challenge??

[olive dove]

hello @stuck gazelle , how can we help you?

[olive dove]

It is not available in the game now, wait till the registration opens so you can do.

[lucid prairie]

Where i will know?

[olive dove]

you will see an announcement or ad in the game, when it comes @lucid prairie

[lucid prairie]

Ok 😊

Thaanks ☺️

[olive dove]

you are welcome.

[winged oracle]

hello

[olive dove]

hello @winged oracle , how can we help you?

[winged oracle]

I have a problem

😭

[short lichen]

We can’t help you if you don’t tell us the problem.

[winged oracle]

😫

[short lichen]

What is the problem?

[winged oracle]

I don't have bounuse challenge

[short lichen]

Its not a problem, its due to the place you live

[winged oracle]

what i told you i have a problem

[short lichen]

What is the problem

[winged oracle]

☹️

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winged oracle. Remember to read through #faq before asking questions in the support channels.

[short lichen]

Regions*@night cloak

[winged oracle]

I told you I have a problem with my account that I don't have a bonus challenge

[short lichen]

[night cloak]

Why i turn to 40 fps on pubg mobile ? With Xiaomi redmi note 9 pro

@night cloak ok

Sorry @night cloak

[olive dove]

what is your region?

[winged oracle]

My account is in the European Union

[olive dove]

that means bonus challenge is not available to your account, you may contact in-game customer support to change that.

[winged oracle]

My account is on the European Union area and I cannot change it😭😭

[leaden magnet]

Hello
My account has been banned for no reason my account number is: 5154078377

I hope that you will re-check again since i don’t use any cheat or other accessories, please check my rating and my gaming skills

Thank you in advance

[polar marsh]

@leaden magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

I am sorry to hear that @winged oracle , yet we can't help with accounts related issue.
As i mentioned before please try to contact the in-game customer support for further assistance.

[winged oracle]

What nonsense a giant company cannot solve these problems😔😔😔

[short lichen]

Its not a problem

[spring sandal]

My account has been stolen and I want to delete the mobile number and email link, and I have proof that the account is mine

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @spring sandal.

[short lichen]

Please contact customer services in game

[spring sandal]

@short lichen Is there any help or something that I want

[short lichen]

Contacting customer services is the best way you are going to get results

[lucid cobalt]

hello any fix for 90 fps pubgm

[olive dove]

emulator? @lucid cobalt

[lucid cobalt]

yes

[night cloak]

Hello PUBGM! I accidentally used the server switch feature and I couldn't go back to my current server, I can't find any way to change it this is bad because I got 4 * in server asia. I hope you can help me change my server asia.
Character Name: 2019 Kai 乄
Id: 5313855908
My Email: [e-mail]
Sever Change Time: 0:20 AM 1/12/2020

Thank you .

[storm flume]

You can now access #emulator-chat and #emulator-support, @lucid cobalt. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

im play with VNG sever

it dont have =((

[short lichen]

You got customer services at least

[night cloak]

yes

[short lichen]

Then contact them

[spring sandal]

@short lichen I want to delete this from where

[main orbit]

Email?

[spring sandal]

Yas

[short lichen]

You can’t

[spring sandal]

😭

[short lichen]

Contact customer services

[spring sandal]

@short lichen he jast say delet Social network

[inland pike]

guys my acouunt get banned 10 years and i never using hack or anything even my kd is 2.3 who can help me?

[polar marsh]

@inland pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rotund trellis]

When I’m on the game, The left ear on my headphones is much louder than the right. It only does that on the game, I tested it on other games and on YouTube and it works fine. Could it be my headphones or the game? Also, When I turn my mic on in game, the audio is super low

[short lichen]

What headphone do you use and does it always happen?

[rotund trellis]

@short lichen Bose QuietComfort series 2

[lean nexus]

Hello ..
My account got banned 2 years ago, and my mistake was that I just tried to use joystick for just 5 mintues, and I swear I didnt know that using joystick is illegal, and you banned me for 10 years. I sent a lot of masseges by using "File Claim", but there is no reply. I really missed my first account, and I really hope that you can help me because I swear that I got banned for a crime that I didnt know it is illegal
Thanks for your help

[polar marsh]

@lean nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

Is your finger close to your headset wife? Like holding it?

[rotund trellis]

Pretty close, my finger hits it sometimes when I engage someone but most of the time i don’t hit it

[short lichen]

Sometimes when you move the wire one side hears less

[short lichen]

Does the issue happen the whole time? Even in lobby?

[rotund trellis]

No just in game. And when I restart it works for a while

[celest shadow]

Are you on iOS?

[rotund trellis]

Yes

Could be the splitter I use

[umbral crystal]

Help me

[short lichen]

What is the issue?

[umbral crystal]

My account has banned

[polar marsh]

@umbral crystal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Noted. As far as I know, due to the iOS 14 update, the in-game voice chat acts similar to that when you are on call, hence reducing the in-game sounds, @rotund trellis. This is an issue on iOS' end.

[rotund trellis]

Ahh, Could be. Just gotta wait it out and hope they fix it. Thanks for the help

[short lichen]

Can I ask you a question?

[celest shadow]

Of course, how can I help you?

[celest shadow]

Hopefully, in future software updates.

[short lichen]

Is there a way I could like fix the mic issue I sometimes have. I could fix it but i always have to restart my game. The issue is like when I go to the game and in the middle of the lobby i put my mic on when talking and the game sound becomes low.

[wary arrow]

I have a ping problem, some time ping is increasing to 500+ and normal is 60 -72 asia server, I have no issue with wifi provider and connection is good and tested. is there a server error ?

[short lichen]

#faq subpoint 4.8

[celest shadow]

I believe you are using an Apple device as well, right? I'm not very savvy with iOS related issues. A screen recording of this would be helpful, if you could capture your voices and the game sounds. Feel free to send me the video in my direct messages.

[short lichen]

Okie, I’m not gonna send it. I think it’ll be too much taking time and I think I should find a way for myself to do it. Since I’m helping people as well I should try learning things myself and trying it myself.

[celest shadow]

Of course, as you please. It could also be a similar issue to the one I have aforementioned above:

As far as I know, due to the iOS 14 update, the in-game voice chat acts similar to that when you are on call, hence reducing the in-game sounds [...]

[short lichen]

Oh ok, thanks

[river crown]

Who can help here I got band without reson ??

[polar marsh]

@river crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wary arrow]

this all case after that update, now game says HD for my apple 6s, is there way to play with none HD ?

[short lichen]

Settings, graphics

[wary arrow]

settings say no HD but lobby say HD

[short lichen]

On the top tap on lobby

[weary sundial]

Звук уходит при включении микрофона

[short lichen]

English

[storm flume]

Please do not use languages other than English, @weary sundial. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary arrow]

that settings also NO HD but lobby show it's HD

[short lichen]

If you don’t have it on hd then its not hd

[weary sundial]

I have the sound of the game when I turn on the microphone

[short lichen]

Uh ok

[wary arrow]

lobby say its HD

[short lichen]

The wifi HD Sir but foreal if its not HD on the graphics settings then its not actually HD

[wary arrow]

any how after this update i feel lag and phone getting hot and ping is not stable etc

[short lichen]

Because your device

[wary arrow]

one more question, can you tell me where is the server location for asia server, I live in srilanka and if you can tell the location then I can optimize the ping according to server location

[wary arrow]

no i asked about " in which countries you placed servers for the asian server?"

[short lichen]

I’m not a Asia player

[woven aspen]

What to do if someone offers to "trade accounts"

[short lichen]

Don’t do it, they will scam you.

[short lichen]

You may report they’re discord id in #discord

[woven aspen]

I know just asking what to do, it was on a messenger group

[turbid plover]

hello pubg mobile on 16.09.2020 at 23:25 when I was playing a game in the amusement park, I got a data exchange connection lost error, then I saw that I was banned for 10 years and I stated that I did not use any software cheating. If my account is examined, it will be understood that I am right. Please, I want to open my account to the game I would like to state again I definitely did not use an add-on I did not even play a game for 15 seasons I want the error to be fixed. İd 5159333764

[polar marsh]

@turbid plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven aspen]

So i just ignore them?

[short lichen]

Block them and report them in #discord

[woven aspen]

It was on messenger/facebook

Idk if they have discrord tho

The offerrers*

[night cloak]

Report !!!

51276203658

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[brisk anchor]

Hello there do you know anything about the high Ping
Or Pubg will Separate the servers again because of the high Pings in the servers??

[teal scaffold]

👆🏼

[storm flume]

Please do not use languages other than English, . You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[echo spindle]

Hello, my account has been blocked in my game, and I have never broken the rules.💔

[polar marsh]

@echo spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full thunder]

my facebook account was hacked and stolen from me via facebook acc nna pubg and someone played on it and pubg blocked it I demand that my account be returned to pubg

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @full thunder.

[full thunder]

only to me pubg to return that acc that he banned to return to me the bridge is tp really a shame I was still trying for 12 seasons properly and now some man or guy comes to take my acc and to change here I demand that they return acc to my pubg

[polar marsh]

@full thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[rustic trout]

Hello, can I know what is the reason for the band that my account got and why 5269154895

[polar marsh]

@rustic trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open coral]

Hilo
My account was stolen through Facebook. What is the solution? I lost a lot of money on it

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @open coral.

[agile hollow]

Is this outfit permanent or i should not waste my time to get it? 🤷🏻‍♂️

[shell tapir]

@agile hollow I think you know the answer

[agile hollow]

Anyways that outfit is ugly af 🤪

[olive dove]

[short lichen]

[native coyote]

Whatever 😄

[rocky trout]

hello pubg , i meet alot players from india , thy use vpn to play pubg, y pubg dont ban them ? since thy use 3 party connection ????

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @rocky trout.

It’s not recommended.

[rocky trout]

thank you for your reply , what should i do when i have random team mates who r from india ?? i need suggestion because i don't want to get ban too !

[night cloak]

You shouldn’t be banned.

[charred quest]

How do I do this

[calm moon]

popularity gift

[maiden kernel]

i hate when the game start downloading ressources automatically... We need an option to disable the automatic downloads

[short lichen]

@maiden kernel it's already there

[charred quest]

@calm moon how do I do it tho

[violet silo]

what would happen if i got a lawyer and force refunded my whole account. just theoretically not seriously

@charred quest click on a friends profile then press send gift and semd whatever option you think is appropriate

[charred quest]

Thanks

[candid zephyr]

Hello i have problem in my accounts i want to contact to support how can i contact?

Hello supporter

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @candid zephyr. Remember to read through #faq before asking questions in the support channels.

[calm moon]

noice work soldier

[violet silo]

just state your problem again, dyno is dumb and your message will be lost in other msgs

and this is the support channel so ask away freind

[candid zephyr]

Why my data transfer outside EEA

Iam egyption but my account is European how i can change it because events and challenges are does not working in my accounts I think i chose European when i create account in frist time i dont tell about sever play i say about account country Code i want my account was egyption.

[candid zephyr]

Change country in basic its not there in basic!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @candid zephyr.

[candid zephyr]

Sir.
There is a bot who is texting me i try contact in customer service in game but there did not understand my problem.

[left spear]

It’s 1-December and nothing is changed about switch server
Anyone can help ??

Hello 👋 moderators!!!!

[jaunty bluff]

hi
I want to show yoy something

[night cloak]

There is Too many people Had changed Server as Wrong They Can Change it Now Or Not.!!

[jaunty bluff]

same rewards for two accounts😉🙂

[hollow oracle]

I have 510 UC. What should I buy with it?

[solid surge]

It's good now, thanks, I have 135 GB micro sd card, so I knew it wasn't that

[left spear]

Idont now why no one answer me about this problem

[lavish ridge]

My account got banned without any reason

[polar marsh]

@lavish ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Yeah bro may be they’re busy

[wooden hamlet]

i got ban 2 time without any reason and my emulator is updated pls help

[polar marsh]

@wooden hamlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic wharf]

my id got frozen two time without any reason pls help

[abstract escarp]

Hello
My account unranked from 4 days just in squad Europe, my point means I'm already conquer
Please solve
Nickname: AHMED『PANIC』
ID : 5312963635
Country : Egypt
System : Android
network: Wifi

note : feedback-bugs said go to support in a game then i did that but no any answer from 4 days

[polar marsh]

@acoustic wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[edgy shell]

Help pubg

[onyx dagger]

Please contact Customer Service in-game about this, @edgy shell.

[hollow aurora]

how to removed email links or phone links

[clear spindle]

@hollow aurora buying accounts are against the ToS we wont be assisting you further anymore.

[hollow aurora]

i didnt buy any account it is my account i want to remove phone links

because im gonna change my phone

[clear spindle]

You just said you bought one.

[hollow aurora]

just to pay attention

pls just tell me is there are any way to removed email links option

[clear spindle]

There's no way.

[hollow aurora]

im talking about this

[clear spindle]

I replied for that.

[hollow aurora]

😞

[night cloak]

Why is it taking 5-6mins just to sign in? (when starting the game)

[novel hinge]

Someone hack my gmail account and ge login again and again

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @novel hinge.

[clear spindle]

What was the login method?