questions

[pliant galleon]

I mean banned that player plssssss

[polar marsh]

@pliant galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar shell]

@pliant galleon his kd is of 1

[iron bluff]

@polar shell how many days does it take to change the server.? My frnds server was changed due to some@bug

[polar shell]

It will be till 1 December@iron bluff

[iron bluff]

Such a big gaming platform but there is no place we get any support in the game issues

None of the admins or moderator replies

[glossy thunder]

Pls give me help

I am not access my PUBG mobile

[frosty crest]

We need sponsorship for PUBG MOBILE ESPORTS

[night cloak]

I wrote to Customer Service to change server without waiting 60 Days, The answer will arrive in how many days

[drifting nova]

You guys Say using GFX tool Is wrong Than Why Dont You Guys Fix Lag.You Guys Want us To Not Play PUBG.

[storm flume]

Use of unauthorized third-party software or methods, @drifting nova, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[surreal lynx]

Hlo If PUBG Mobile India version comes and I want to transfer my account in that version
Will I able to transfer ?

Pls Reply

[stiff gulch]

I have a question while playing metro royal I died because a squad of opponents was lying in the stones buging texturs, can I write somewhere to return the items I lost?

[night cloak]

Hello

@night cloak Hello. Please state ur issue.

My account was banned 1 week for an unspecified reason and I did not cheat and when the week ended I was surprised that I was banned again for 10 years
Please, I need help because I have been so wronged
This is my ID: 5405167014

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green belfry]

What happens if we use vpn to login??

[glacial bramble]

Using VPN is not recommended, don't trust anyone if they say using VPN is safe

[glacial bramble]

I heard that account will be transferred automatically

[desert coral]

Hi my pubgm app just crashed, I was mid game and it said match has ended, now I can't see any friends online and it keeps connecting to ... Is there maintenence going on?

[clear spindle]

There's no maintenance going on, try doing a routine repair and make sure the internet connection is stable.

Also check #faq 4.7

[solar heart]

When will the bonus challenge comes back my total Uc was in that

[clear spindle]

It starts to rollout for some regions.

[night cloak]

I got told that the servers reset for people that accidentally changed it to another country
Is this still happening in December 1st? @clear spindle

[clear spindle]

If one had accidentally changed that, contacting the in-game customer service before December 1st will grand them a one time Server changing option.

[night cloak]

Yeah I told them my username and I’d a few days ago

So in Tuesday will I be able to change it back to Europe?

@clear spindle

[clear spindle]

Yes.

Can you show the last message from in-game customer service?

[willow wren]

@clear spindle Where Kai.sa

[clear spindle]

@willow wren IDK and you may ask such in #chat.

[willow wren]

still no replie 😫

[stark quarry]

No one’s replying to me either

[night cloak]

@clear spindle

[clear spindle]

You'll get the option on or before December 1st.

[willow wren]

How

[night cloak]

Thank you @clear spindle

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stark quarry. Remember to read through #faq before asking questions in the support channels.

[stark quarry]

If i block someone in the game can they still find my account and send me popularity?

[clear spindle]

You may start a new conversation, @willow wren.

[willow wren]

What is the server code

[clear spindle]

Nope, @stark quarry.

[willow wren]

@clear spindle okkkkk

[clear spindle]

What version are you using, @willow wren ??

[stark quarry]

Ok thank you ❤️

[willow wren]

@clear spindle KRJP

@clear spindle

[clear spindle]

^^^

[willow wren]

@clear spindle Can u send me the steps?

[clear spindle]

Explain your issue, Then select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.

[worthy tinsel]

‏I looked forward to recovering my account, and I'm still hoping for you
‏Please then recover my account, as it is unfair to block it. I have not violated the laws and rules
‏Please, your gentlemen, to review my account and take it back
‏I thank you for your understanding and cooperation
‏iD : 5229067425
‏Eimal: [e-mail]

[night cloak]

Which regulations did I violate in order to receive a 24 hour ban and lose my rank?

[polar marsh]

@worthy tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

What different things give 24 hour bans guys?

[clear spindle]

You can see that from your screenshot + teaming up...

[willow wren]

@clear spindle

[clear spindle]

Clear the game data or try reinstalling to remove the previous conversation.

[willow wren]

ok

[desert coral]

I did all you said and still same issue, no friends online, had to download everything again

Restarted my wifi my connection is fine... The download resource packs has Chinese writing as well

But am in global version

So you think I xoukd have been hacked?

[clear spindle]

It's the internet connection check the bottom left corner.

[desert coral]

That's strange be er has that issue before

When I downloaded the game it was very quick

What can I do?

[night cloak]

when will the answer come?

[clear spindle]

Try with a different network, @♰DS♰ KILL SWITCH#6029 or a few hours later.

On or before December 1st, @night cloak.

[sweet galleon]

Hello I was wondering if a player can take a used nickname. I know that it isn't possible but I'm curious because the nickname that I want to change is used by an account that hasn't played even one game.
The nickname that I want to use is Dini without any invisible characters.
The ID of that account's is 512267325.
My account's ID is 525605244.

[raw lichen]

U need to change the name of the account that u want the name

The 512267325

[sweet galleon]

but no one is joining to that account I can't contact to him

[clear spindle]

Unfortunately it's not possible.

[sweet galleon]

ok , thanks for help

[raw lichen]

Yup

[polar shell]

I can wait to change my server till 1 December but what will happen with waiting becouse i am trying to push conqueror and there are many hackers if i wait till 1 December then top 500 list will reach more up and it will be hard for me to push @clear spindle

[clear spindle]

Patience is the only option. Asking about that every hour won't help.

[polar shell]

Ok

[scenic bluff]

why is that ?

[night cloak]

Translate what that mean can't understand anything

[clear spindle]

The Metro Royale is only available for few mobile devices as it's in beta, @scenic bluff.

[polar shell]

@clear spindle my server changed yo krjp so if i use vpn and play i will get banned or not

[clear spindle]

VPN usage is not recommended.

[scenic bluff]

When will be opened ? @clear spindle

[clear spindle]

Currently no ETA.

[polar shell]

It will give ban or noy

[night cloak]

Like he said

[clear spindle]

@polar shell ^^

[night cloak]

"Not recommended" use it on your own risk lol

[round matrix]

Hello so today i recorvered my account by one of my friends. The hacker accessed my account and changed the clients of it.

I just got banned for one day becauseni changed the client too

[tawdry nimbus]

My account was banned 1 week for an unspecified reason and I did not cheat and when the week ended I was surprised that I was banned again for 10 years
Please, I need help because I have been so wronged
This is my ID: 5694420900

[polar marsh]

@tawdry nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silent violet]

AS I WAS FREAKING SAYING BEFORE I WAS BANNED.. the havker chnaged the client of pubg on my account then i cant access it. So today i recovered my account form a friend. And was playing with it. Then just now i got

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @silent violet @round matrix.

[tepid smelt]

As again i was saying before i got (the word i cant say) then just now i got (the word i cant say). Do you know how i can slove this problem?

[clear spindle]

Is it currently banned ??

[tepid smelt]

I got (the word i cant say) in my pubg account

Yes my account is currently (the word i cant say)

[clear spindle]

Refer #faq 2.12 and stop asking about that in here.

[tepid smelt]

I have done nothing wrong do you think pubg will help me and unba* me

ahhh fine. But my account got falesly ba*

[clear spindle]

Refer #faq 2.12 repeatedly asking about that in here will be a mute.

[tardy flower]

Hello, one of my link (facebook) was hacked, but I still have access to the rest of other links in account, but I cannot unlink the lost account because an attacker logs into my account every day through this link

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tardy flower.

[tepid smelt]

Same for me @tardy flower

[tardy flower]

Yes conect still one week , but there is no answer

[tepid smelt]

Just that i got ba* this time

[clear spindle]

Contact the in-game customer service. We cannot help you with account related issues.

[tepid smelt]

I grew tired of waiting for CS to reply so i chanegd the clients and was able to access my account (thankfully)

I was banned for one day and now i am confused whether i can continue playing or if i would get banned again

[polar marsh]

@tepid smelt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton jasper]

Heloo i have

Problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wanton jasper. Remember to read through #faq before asking questions in the support channels.

[round matrix]

So thats why im asking the mods about this

[round matrix]

and it seems they kept asking me to go to CS

[clear spindle]

We're not affiliated with the in-game customer service to help you with those.

[round matrix]

so @clear spindle i just want to know if i would get ban for continuing playing with the other client or should i stop?

[silent violet]

@clear spindle ??

[lethal isle]

Whenever I play with mobile data I get 10 min Temporary Ban

[silent violet]

Will i get ba* for continuing playing with the client or what

[clear spindle]

What's the other client you're referring??

[night cloak]

I have a problem i want too changed my Server

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @lethal isle.

[silent violet]

I am reffering to 1.1.0.99999

i think thats what it is

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[silent violet]

i dint gain any advantages for using this client. I can only sccess my account.

[clear spindle]

Are you able to access the game??

I would recommend you to stop playing on that.

[silent violet]

Yes i am. Since i changed the client of it.

[clear spindle]

Changing in-game data is against the ToS.

[silent violet]

But @clear spindle i would have to wait another 60 days to get my account back?

[night cloak]

Hello can someone tell me it is possible to change password of EMAIL LINKED in pubg

[clear spindle]

Reinstall the game and wait for an update, @silent violet.

[night cloak]

Or change email linked

[fiery latch]

@clear spindle im having rendering lag what to do?

[silent violet]

Then @clear spindle if i asked tencent games to unlink the twitter from my sccount how long would i have to wait?

[clear spindle]

Provide a wrong password to get the option, @night cloak.

[fiery latch]

pls help me @clear spindle

[silent violet]

I cant if i did that then i would lost the client that i put into my account and basically WOULD have to wait another 60 DAYS

[night cloak]

Sure!? I mean Email linked bro

[silent violet]

TO FULLY get back my account

[clear spindle]

Do a routine repair and make sure your device have enough storage and a powerful processor to play the game, @fiery latch.

Playing on a cracked version is against the ToS, you'll get a ban, @silent violet kindly reinstall and contact the in-game customer service.

[silent violet]

how is contacting customer service gonna help?

[clear spindle]

Yeah I'm talking about that, @night cloak but the feature is in beta so getting a mail might delay.

[silent violet]

i mean it would but i have to wait another 60 days and i

[fiery latch]

@clear spindle i bymistakely changed to europe server can u pls change into asia server pls ? my id

[night cloak]

Ok ill try

[silent violet]

at that point my RP would be gone so as my 100 rp in a row achivement

[clear spindle]

Contact in-game customer service then Explain your issue, Then select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @fiery latch.

To unlink the other account from it, @silent violet.

[lethal isle]

Whenever I play with mobile data I get 10 min Temporary Ban

[fiery latch]

thnx @clear spindle u helped me a lot 🙂

[clear spindle]

Refer #faq 4.11 @lethal isle

[silent violet]

but you see @clear spindle i CANT ACCESS MY ACCOUNT with the LATESEST VERSION

[clear spindle]

You can contact the in-game customer service from the login page [ help ] and enough with the caps.

[silent violet]

WITH 1.1.0.99999

[hazy valley]

When will my server be changed back to Asia?

[clear spindle]

On or before December 1st if you contact the in-game customer service.

[thorn umbra]

How long do I have to wait to change my server?

[hazy valley]

Ok thanks

[silent violet]

Thats the point @clear spindle. I cant access my account nor unlink my account using the cracked version

[clear spindle]

You'll get the option to change on or before December 1st @thorn umbra.

[silent violet]

the first time i get 1 day ba* what about the second time i do it will i still get a 1 day ba*?

[clear spindle]

That's why I told you to uninstall.

[silent violet]

But if i

[clear spindle]

The ban will be permanent.

[silent violet]

uninstall i cant play my account

[silent violet]

😱

[next nebula]

Please help 🥺
My rank stuck 0.0%

[clear spindle]

I have answered you multiple times. Now move.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @next nebula.

[next nebula]

@storm flume customer service not reply me

[silent violet]

😤 fine. Not like u could help me anyways. I guess i will have to do it on my own

thanks @clear spindle bye

[clear spindle]

Okay.

[round matrix]

One last question @clear spindle. If the hacker purposely played on my account and got my account permantely BANNED. Then could i get a ban appeal? And if i could i

[clear spindle]

Account responsibility is yours, refer #faq 2.12 if you got ban.

[silent violet]

How long would i get my reply?

Plus pubg aint replying me about my request about unlinking the twitter from my account. The only thing that replied is silly stuff such as. “Please contact Customer Service In game Via.........

[clear spindle]

We won't be able to give an ETA.

Refer #faq 5.4

[silent violet]

Hmmmm okay then

[grave bison]

Hi, I need to go back to my North American server, by mistake they invited me to a room and the server changed to Asia, I hope you help me.

[stray spoke]

Can someone help me they are wrong about it i dont use any other way to download this game then appstore i dont play with hackers or hack devices they demoted me for no reason and i wanna get my ranks back if they dont do it i going to ask for a refund cause i didn’t do anything that be good at this game can someone help me get in contact with them

[polar marsh]

@stray spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grave bison]

Hi, I need to go back to my North American server, by mistake they invited me to a room and the server changed to Asia, I hope you help me.
My iD : 5155438760

[storm flume]

Please refer to this channel's pinned messages for further information, @grave bison:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[topaz flare]

Will PMGC be back tomorrow coz pubg in india is banned and this tournament is only way of entertainment 🙄🙄🙄

[storm willow]

@topaz flare hopefully yes, follow official Esports Twitter and Instagram for updates.

[grave bison]

@polar marsh Hi, I need to go back to my North American server, by mistake they invited me to a room and the server changed to Asia, I hope you help me.
My iD : 5155438760

[storm willow]

@grave bison #news message

[dark pollen]

Still no reply from the customer service, day 5 🥺

[short lichen]

Please refer to #faq subpoint 5.4

[dark pollen]

Its about the server cooldown reset, and tomorrow is already the 30th of November.

[proven scaffold]

Cheater reporting link? @@storm willow

[short lichen]

If you’ve done the process right then be patient

[storm flume]

Hello, @proven scaffold!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dark pollen]

After the step 3, I wrote them my Email Adrress, but after that they dont reply at all

[short lichen]

You wrote your email address for the username?

[dark pollen]

Yea, i wrote the email adresse for my own username, my own account

[night cloak]

[short lichen]

Did you write your name and id as well at the end?

@dark pollen

[dark pollen]

Yes , because they didnt reply, I sent them screenshots of my username, my id number, and the issue itself

[short lichen]

@night cloak please refer to #faq subpoint 4.2

[short lichen]

Please dm me your id and username, I’ll see if i have a extra account to help.

[dark pollen]

Will do, im very grateful, thank you very much

[short lichen]

Np

[random vessel]

IGN: iFNxAlpHa
ID: 5749329861

My ID got banned for no reason!
I didn't use any third party software.
Please fix this i spent too much money on this account.

[polar marsh]

@random vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clear spindle bro why i didn't get the code in inbox for change password of email linked

[clear spindle]

Told you the feature is in beta. So chance of getting that is low.

[night cloak]

Ah yes bro ok thanks for help

[primal garden]

Pubg going to update the game or not sometimes not let me join the game when i press start it stop in loading

[short lichen]

Done

[vague vector]

Hi @polar marsh i want to unlink my account from via gmail...how can i do?

[short lichen]

You can unlink your account from customer services via in game settings bottom left next to the log out

[vague vector]

from email via email

[vague vector]

not from twitter or facebook

[primal garden]

Pubg going to update the game or not sometimes not let me join the game when i press start it stop in loading

[short lichen]

@vague vector this is for you

[vague vector]

sir via email or via phone numbver

[marsh kraken]

@vague vector do you want to unlink your email?

Right now you cant unlink your Email or Phone number

[short lichen]

[vague vector]

Why?

[novel sequoia]

I heard ppl getting banned cause they play with other ppl in different server,is it true?cause i play in NA server usually but my girl is in eu and i join here some times,any risque to do that?

[ionic valley]

Posso jogar pubg mobile no Pc.no sistema operacional phonix os

[marsh kraken]

@vague vector You cant unlink your Email or Phone number

[uncut plank]

I changed my server by mistake and contact in game customer service yesterday sill no response anyone can help please TIA

[short lichen]

That is not true. People get banned due to violation of the terms

[vague vector]

Why? i want to unlink please tell me how can i

[uncut plank]

How much time they take to response

[marsh kraken]

@vague vector You cant

[short lichen]

If you have done this process then patience it is

[novel sequoia]

@short lichen thank you for the answer

[short lichen]

Np

[marsh kraken]

Refer to 5.4 in #faq

[short lichen]

Refer*

[vague vector]

Whyyyyyy...What is this i want to unlink...thats not fair tell me some trick how can i unlinl

[novel sequoia]

@short lichen if u can ask another question, my account is EEA and i need to change it ,cause im no longer in EU

[short lichen]

Sorry you can’t do that

[novel sequoia]

@short lichen how i can play bonus Challange then

[marsh kraken]

@vague vector do you want to unlink social media or Email?

[vague vector]

email

[uncut plank]

Approximately how much time they take to answer?

[short lichen]

Please wait til its in your area

[novel sequoia]

Cause that unfair some ppl can have it free and some no

[uncut plank]

I reported yesterday

[marsh kraken]

@vague vector You cant unlink your Email

[uncut plank]

@short lichen

[marsh kraken]

As it's in Beta phase

[novel sequoia]

Alright

[uncut plank]

How much time they take to answer @short lichen

I have gone through this process @short lichen

[marsh kraken]

@uncut plank Refer to (5.4) in #faq

[vague vector]

how can i contact official pubgm?

[short lichen]

Please be patient, the agents aren’t robots and are human. They will assist you before December 1st

[vague vector]

Tell me email...or something

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vague vector.

[uncut plank]

@short lichen thanks buddy

[short lichen]

Np

[vague vector]

i game customer service is useless

[short lichen]

Please refer to #faq subpoint 5.4

[clear spindle]

Only they could assist you with in-game Account related issues, @vague vector.

[marsh kraken]

@night cloak they won't switch it, you will get one chance to change it

[vague vector]

they cant they are useless

[marsh kraken]

The cooldown period will be removed

[clear spindle]

@vague vector the one you mentioned is in beta and won't be able to remove for now.

[vague vector]

but i want to remoce

remove

[clear spindle]

You cannot do that for now.

[marsh kraken]

@vague vector

[proper cove]

How ican unban my account im new member in descord

[polar marsh]

@proper cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh kraken]

@night cloak ohh no problem

[strange juniper]

Can we change version of pubg in mobile?

[short lichen]

Can you explain in more detail?

[strange juniper]

I'm getting update to newer version error, even when I have latest version.

[marsh kraken]

@strange juniper Contact Customer Support In Game

[strange juniper]

Will customer support help Indian users?

[short lichen]

If you live in india then no

[marsh kraken]

@strange juniper Not sure, but you can try.

[strange juniper]

Thanks

[short lichen]

Np

[trail cloud]

Why am I experiencing lag whenever I shoot

[short lichen]

Please refer to #faq subpoint 4.5

[trail cloud]

4.5?

[short lichen]

Look at #faq channel and look at the 4.5

[trail cloud]

I did not say anything about an error messgae.

[short lichen]

I’m talking about the dns servers, they’ll help the internet connection

[short lichen]

If they didn’t help then you are good to go and report this to #old

[trail cloud]

It's not a connection issue

[marsh kraken]

@trail cloud we apologise read 4.9

[trail cloud]

It's whenever i try to compensate for the recoil

The movement gets all jittery

[short lichen]

Fps lag?

[marsh kraken]

@trail cloud read 4.9 in #faq

[trail cloud]

If it was fps lag then the reticle would display the same movement

[strange juniper]

Is there a newer version that this? In any country? - 1.1.0.14554

[trail cloud]

I'll record a clip

[short lichen]

Oh ok, please refer to #faq subpoint 4.9 but also the 8.8.8.8, 8.8.4.4 help wifi as well

[marsh kraken]

@strange juniper As I said contact Customer service in game

[strange juniper]

Ok

[steady elm]

Hi, i need help

When i try to login with a facebook account on pubg mobile

[short lichen]

What happens?

[steady elm]

I get the screen "allow cookies... Etc"

But the issue is that i can't scroll down to accept them

[short lichen]

If its the real website then you may add cookies but be sure not to add cookies in the wrong server

[steady elm]

How can i ?

[short lichen]

It should have a option

[high socket]

I’m getting this issue of game stopping and moving

Help someone it’s on 12 pro max I’m having this issue

[fathom remnant]

Why I got banned 1 day and my rank went down to bronze?

[polar marsh]

@fathom remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

200ms

[high socket]

That has nothing to do with smooth game

[celest shadow]

Please refer to the message sent by @polar marsh above.

[short lichen]

You are using the wrong shooting button

[high socket]

I use to play on iPhone 11 Pro max but never had this issue since 12 pro. Max I’m getting a lot of issue

[trail cloud]

Wait

[celest shadow]

Have you tried repairing your game?

[trail cloud]

What

[high socket]

@celest shadow yes

[trail cloud]

Use the left shoot button instead?

[short lichen]

There are two shooting buttons. One is screen movable and one is not

[high socket]

With my friends list too it’s stopped and be choppy

[short lichen]

Use the one that isn’t able to move the screen @trail cloud

[trail cloud]

Oh, but the one I have rn doesn't move

[celest shadow]

Can you please download the Facebook application on your mobile device and try again, @steady elm?

[trail cloud]

I'll get that a shot though

[short lichen]

Is the scope movable?

[trail cloud]

Yes but with another finger

[celest shadow]

This is intended.

[trail cloud]

So the game is naturally choppy like that when shooting down sight?

[short lichen]

No

[cerulean tapir]

Hi guys, which emulator should I use to avoid muscle tension in pubg mobile lite?

????

[trail cloud]

Nope still choppy

[marsh kraken]

@cerulean tapir We only provide support for Global English version of PUBG MOBILE

[trail cloud]

I'm using the lowest preset and it's still jumpy

I've played this game before I know it's not supposed to act like that 😂

[marsh kraken]

@short lichen read his message again

[short lichen]

Oops

[celest shadow]

Can you show me your sensitivity settings?

[trail cloud]

Lowest preset

[marsh kraken]

@trail cloud screenshot.

[celest shadow]

All right.

[marsh kraken]

@trail cloud Do you use Gyroscope?

[trail cloud]

No.

[celest shadow]

Please report the issue in #old with the following details included, @high socket:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

Can you also please attach the screen recording previously sent here?

[raven condor]

#questions IS ANY BAN AFTER SERVER BAN IN INDIA USING 1.1.1.1 application

#questions please reply

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @raven condor.

[raven condor]

Is SAFE USING VPN 1.1.1.1 to play PUBG global #questions

[celest shadow]

Please avoid using VPNs, @raven condor. We do not recommend the usage of it.

[tribal crescent]

If src version number changed...what I do...I can't play now ?

[cedar swallow]

is it allowed to purchase PubgMobile UC from seagm?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tribal crescent.

[tribal crescent]

No reply from customer care

[celest shadow]

Please make your UC purchases through the in-game system or https://www.pubgmobile.com/pay, @cedar swallow.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tribal crescent.

[night cloak]

What the matter can you tell me please? it’s about 3 days i got this msg still can’t change server🤦‍♂️💔

[stark blaze]

Hello, my account has automatically switched servers. What can I do?

[terse dagger]

@stark blaze contact in game services

[stark blaze]

contact in game services WHERE ?

[terse dagger]

@stark blaze i think in settings of your game

[still narwhal]

how contact in pubgm support

[modest gorge]

I want to change service to eur

[inland musk]

My Account has been hacked? Can help me

[short lichen]

Please refer to #faq subpoint 5.3

[short lichen]

Please refer to #faq subpoint 5.3 contact customer services

[short lichen]

Please contact customer services

[celest shadow]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @night cloak @stark blaze @modest gorge.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @still narwhal.

[short lichen]

Please contact customer services

[short lichen]

Please refer to #faq subpoint 5.4

[polar marsh]

@still narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@short lichen they Answered me Just still can’t change server 🥶

[inland musk]

I cant not access my account

[short lichen]

May I see the message they send in the mail?

[short lichen]

Someone might have hacked into your account. Please contact customer services and tell them about it

[celest shadow]

Please be patient and give it a few days for them to reset it. You will be able to select the server of your choice after that.

[inland musk]

Did not help ne

[short lichen]

Did you forget your password?

[inland musk]

Some one hacked my account

[short lichen]

Please contact customer services. We can’t help you from the game.

[night cloak]

@short lichen no Just from pubg

@celest shadow waiting till 1/12?

[inland musk]

I have all the proofs 1. Purchase from apple store

[indigo verge]

I want support in Arabic

[storm flume]

Please do not use languages other than English, @indigo verge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service via the in-game settings for further assistance, @inland musk.

[short lichen]

Please contact customer services.

[fresh glade]

If I give you a video and proof that he is using hack so called sharpshooter he told me that also he was banned for 7 days after he completed s16 squad/tpp/asia conquerer now its unbanned but will you guys bann him also another account same name is banned with ban seal. I reported him will you guys ban him?

[celest shadow]

Please wait patiently, @night cloak.

[storm flume]

Hello, @fresh glade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[short lichen]

If he is innocent on the account then no

[night cloak]

Please avoid sending personal information here, @inland musk.

@celest shadow that’s what i do this week🙄

[fresh glade]

He told me he is cheating cause I wanted to take out this information after playing with him sometime

[short lichen]

If you have seen him cheat please report him

[night cloak]

@night cloak💔

[celest shadow]

The customer service already has your details, @night cloak. Please give it a few more days, it should reset soon.

[fresh glade]

Yes he is cheating if I give you id and video link will you ban him

[inland musk]

How can I contact customers service

[night cloak]

@celest shadow ok thx For helping me 🙏💙

[short lichen]

Please contact customer services. There you could report him

[celest shadow]

Please refer to FAQ 5.3 in #faq, @inland musk.

[fresh glade]

How?

[short lichen]

Please refer to #faq subpoint 5.3

[noble ginkgo]

(x2 because it got lost) Hey guys, i have a problem. I want to play Metro Royale with a friend, he plays in a phone and i play from Gameloop. But when i try to enter the gamemode the game kicks me back into the lobby saying that i need an invite. Where i can get one?

[night cloak]

Could you please share a screenshot of the error, @noble ginkgo?

[wind nebula]

Can anyone help me?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wind nebula.

[wind glacier]

Hello

[night cloak]

How may I be of assistance, @wind glacier?

[wind glacier]

No thanks, I was just talking

[night cloak]

This is not a discussion channel, @wind glacier. Feel free to use #chat and or #pubg-mobile. Remember to follow #735483472432594994!

[wind glacier]

you know how to level (10)

[wind glacier]

Sorry

[storm flume]

Your level is defined by your Discord server activity, @wind glacier. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to change nickname.
:white_small_square: 20 | <@&440672686729854987>: Ability to use external emojis.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to stream video.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[noble ginkgo]

sure wait a second. my internet died

[compact kettle]

While i was playing at the 10 people remaining the game kicked me out twice so i lost why that happens ?

[night cloak]

Did receive any error, @compact kettle?

[compact kettle]

No nothing

[night cloak]

how can i report websites that sell hacks and cheats.

[celest shadow]

Please refer to this, @night cloak:

#news message

[night cloak]

Odd, @compact kettle. Any chance you could try share a short video clip?

[compact kettle]

i will try the next time to have a screen record

[noble ginkgo]

i opened the game again to get an screenshot of the error and it started downloading data, probably the metro royale data. I will post again if the error is still there.

[waxen yarrow]

hacker in pubg

hacker

[storm flume]

Hello, @waxen yarrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[peak isle]

Hi there

[night cloak]

Hello, @peak isle! How can we help you?

[noble ginkgo]

heres the screenshot @night cloak

[night cloak]

You’re on Gameloop, @noble ginkgo. Correct?

[noble ginkgo]

Yeah

[night cloak]

I believe, metro Royale is currently for selected mobile users, @noble ginkgo. The mode is still in beta and may be available to all in the future.

[peak isle]

Hi, i am here to complain about my account according ban policy!
During past weeks my account got banned, actually not one i am using 2 accounts from same device, on 28th October my 1 account #5197515060. got a ban for 1 week, without any reason, I wasn’t using any kind of hacks, cheats or bugs, nor any other third party app, I wasn’t even breaking any rules, i was playing classic and when I returned to lobby my id #5197515060 got ban, I started to play again after one week, then my other id #5221479099 got ban for 1 day, without any reason again, after that two days ago again my second ID #5221479099 got ban for three days, i am really disappointed by this decision, I always do support fair game play, but I really want to know why i am facing it again and again, my device is iPad Pro, please let me know if there’s any fix for this solution, i also tried to repair game but it didn’t work.

[polar marsh]

@peak isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[noble ginkgo]

oh, thanks. i will have to wait.

[night cloak]

when will the answer come?

No ETA, @night cloak. Please be patient.

[primal garden]

Is there any way to not match with Turkish player ?

[night cloak]

Are there any moderators online?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

You can always the filter feature to lower your chances, @primal garden.

[summer apex]

j

[primal garden]

matching language didn’t work

[floral lion]

Hi

I ned help

[earnest cove]

@floral lion Pls state your issue

[night cloak]

How can we help you, @floral lion & @summer apex?

What is your in-game region, @primal garden?

[halcyon violet]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @halcyon violet. Remember to read through #faq before asking questions in the support channels.

[halcyon violet]

idk how my server changed to middle east.. can i change back to europe?

[storm flume]

Please refer to this channel's pinned messages for further information, @halcyon violet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8, @abstract yew.

No need to share personal information. That’s how you get hacked.

When will y'all solve quick match issue

[halcyon violet]

@night cloak what's UID?

[night cloak]

Is there any temporary way to fix it? Have you identified the problem causing it?

in-game numeric identification, @halcyon violet.

Can you please elaborate on this issue?

Yes, @halcyon violet?

[halcyon violet]

so i can go back to europe by doing this?

my friend invited someone was playing on middle east then after he left i got the leader and stuck me in the middle east

[night cloak]

By contacting in-game support and following the screenshot below.

@celest shadow yo fr? God damn it

[celest shadow]

Yes, @night cloak.

[night cloak]

Thank you very much

[celest shadow]

You are very welcome.

[night cloak]

@night cloak hi bro I have problem that my friends account has banned for no reason

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[halcyon violet]

how long it will take up?

[night cloak]

Should have the option to change on or before the 1st of December, @halcyon violet.

[halcyon violet]

ok, thank you so much

[night cloak]

You’re very welcome!

[slate shadow]

change server issue , contacted service and no support provided

[abstract yew]

The person who hacked my account linked it by email it is your responsibility to help me stop that and recover my account which I spent more than 3000$ in it. It’s very shame that you directed me to other ways instead of stopping the person who use your email linking platform to secure the account. This way you are helping hackers not players who pay their valuable money

[devout geode]

Please, check the messages above, it is not that hard, @slate shadow.

[night cloak]

Can you still access your PUBG MOBILE account, @abstract yew? Account security is your own responsibility not anyone else’s.

[slate shadow]

I need help @devout geode

[devout geode]

Got you. All right, so you say you did not get support. What was the latest reply you got from customer service?

[night cloak]

Ok

[slate shadow]

this “ Thank you for providing the information about your account! We have passed on your information to an agent and will help you reset it soon. We are sorry for the inconvenience this may cause and appreciate your patience. “ but this took a long time and must be changed before 1 December. This is what the company missed @devout geode

This is a company message. " We've noticed that some players have selected the wrong server by mistake due to a server selection display bug. This bug has now been fixed. If you chose the wrong server by mistake because of this bug, please contact us before 1 December and provide your UID information (when contacting customer service, select Not Helpful in the FAQ information that pops up and select Change Server in the options). Your server change countdown will be before 1 December. After the reset, we will contact you via the customer service system. You will be able to change your server via Settings – Basic Settings – SelectServer after receiving the notification, but choose carefully as you will only be able to reset the server change countdown once. " And I just want to change it once @devout geode

[devout geode]

The changes will be applied before or on December 1st. No need to do anything else or ask how much time it takes. Please, just wait for reset patiently.

Hope, it is all clear for you.

[night cloak]

But there is FAQ information?

[hollow oracle]

How do I get characters for free?

[night cloak]

from events

[hollow oracle]

You can’t get free characters from events

[night cloak]

Hello , I want to play for conqueror but I choosed by mistake another server and I contacted with customer support so I m waiting for them to change, if I play now in Eu and get my rank to crown and if I change my server to Middle East I will be in what?

[hollow oracle]

@night cloak youll still be crown

[night cloak]

Nice

Thx

[night cloak]

From the events you get character tokens, you can exchange them for an character

[hollow oracle]

Once again, what events?

I can’t find any that give character tokens

[night cloak]

@hollow oracle for what reasons are there for getting a 24 hour account ban?

I had this recently and I’m not sure why
I also went from crown V to bronze V

[hollow oracle]

@night cloak ask somebody else I’m not customer service

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

What is a pin

[devout geode]

Google it.

[icy halo]

Hello if the player have a mobile with root is he can play PMCO . Are the player got banned for just root his mobile without hack tool

[mighty mortar]

Hello, just wondering if you guys will bring back old skins instead of just putting out new ones?

[celest shadow]

Please suggest them in #old, @mighty mortar.

Rooting your device in general is not recommended at all, @icy halo.

[icy pasture]

Hello

Why costumer support not replaying yet it's long time no replay ?

[night cloak]

Please refer to #faq subpoint 5.4, @icy pasture.

[icy pasture]

@night cloak now it's become a week no one contact me

[night cloak]

Please refer to #faq subpoint 5.4, @icy pasture.

[storm flume]

Please avoid going off-topic, @wicked vessel. You may have unrelated conversations in #chat.

[lucid geyser]

My account got ban, I did not violate anything

[polar marsh]

@lucid geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[willow dock]

Still no reply on the 1 day ban and stat reset we got, And I think still people are getting banned.

[polar marsh]

@willow dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @willow dock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[distant ingot]

I change my server by mistakely , then I apply for one time service to change my server but it's not working everytime its send me Indian error @torpid quail @night cloak please help me

[night cloak]

Please contact in-game support for account related issues, @distant ingot.

[distant ingot]

@night cloak sir I do it already but it's show all customer service was off for Indians ... So what I do now

[night cloak]

You may refer to this message, @distant ingot:

<#questions message>.

[stiff apex]

Please someone give me a reason why i got banned i had bad connection internet then i got banned

[polar marsh]

@stiff apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen imp]

Server

#1-005

[night cloak]

Yes, @frozen imp?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[whole yoke]

It’s still happening

[night cloak]

Hello, @whole yoke! We had a user experience the same issue and he found a work around. You may refer to this message:

<#questions message>.

[balmy basalt]

Hi 👋😊 I need help

Any one there

[whole yoke]

@proven crescent can u help me with the Twitter thing

[proven crescent]

With what @whole yoke ?

[whole yoke]

The Twitter error thing

[proven crescent]

I did write on here about the work around for it

[balmy basalt]

@proven crescent can u help me

Guys I need to reach any one from the support

[pallid dragon]

Hello . Please I make mistake and change my region to India and it need 97 days to change again can I change it before

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @balmy basalt. Remember to read through #faq before asking questions in the support channels.

[balmy basalt]

Sorry It's my first time here ..

[sick shale]

What's the problem

[proven crescent]

@balmy basalt I am not a support member sorry I just happen to have come across the issue reflex is facing before

[pallid dragon]

I didn't found anything to solve my problem

And how I can take bones challenge

[balmy basalt]

Kindly I need help my phone is lost and my account was hacked and linked with twitter ... my account already linked with my facebook and Gmail I need to remove the Twitter linking ASAP..

Thanks

[night cloak]

Hello, @whole yoke! We had a user experience the same issue and he found a work around. You may refer to this message:

<#questions message>.

[sick shale]

@pallid dragon Sorry I thought you wanted to change your server, you must wait for the cooldown to change your country again, contact customer service if you have any other issue with it

[pallid dragon]

Ok I have another thing

[sick shale]

Contact customer service and follow this conversation:

[pallid dragon]

All my friends have this bones challenge. How I can take it ?

[sick shale]

It's a regional event

[pallid dragon]

I can't play it in India right?

[sick shale]

No information

[pallid dragon]

Ok thanks

[balmy basalt]

90 days 😫

[sick shale]

You must wait

[balmy basalt]

Ok can u help me to reach this conversation

[cinder rain]

Guys i have been banned to 10 years how can i get my account back

[polar marsh]

@cinder rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proven crescent]

@night cloak helped them already 🙂

[willow wren]

ok

[violet mason]

I chose the wrong server in the game

[storm flume]

Please refer to this channel's pinned messages for further information, @violet mason:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[violet mason]

tech support doesn't answer me

[sick shale]

A screenshot of the conversation

[violet mason]

the first time they answered me that they would solve my problem, but they did not solve the problem, no one answered the second request

[sick shale]

When was that

[violet mason]

the first time I applied 3 days ago

I chose the wrong server and made a request to reset the server change lock, they wrote that they would reset it, but they did not reset it, and the site says that they reset it only until December 1

[sick shale]

So you have got a response, be patient please

[sage tiger]

My account has been hacked
could someone help me

[night cloak]

Please contact in-game support, @sage tiger.

[calm moon]

@violet mason same for me i havent gotten a response but im still waiting

[sage tiger]

i did but they can't help me

[night cloak]

Can you still access your PUBG MOBILE account, @sage tiger?

Kindly wait patiently, @calm moon.

[novel schooner]

Hi all, i'm new here. Good day to you all. I have a question here that needs help. How can I delete my pubg account that is registered under fb account? I have removed pubg app in my facebook setting already but i'm still unable to link my fb account when i'm using another account that is registered under google play store account.

[sage tiger]

yes i can

[calm moon]

@night cloak i am but i thought i would get a response in 24 hours or so, its not a big of i deal i can wait for a bit more but thanks for at least helping

[night cloak]

Has someone linked an unwanted social media, @sage tiger.

[sage tiger]

yes

[night cloak]

You should have a reply either in the 1st or December or before, @calm moon.

[sage tiger]

yesterday

[night cloak]

Contact in-game support, @sage tiger. Use the picture below as a guide when doing so.

[calm moon]

@night cloak thanks for helping :D

[sage tiger]

How??

[night cloak]

Hello, @novel schooner! Welcome to the server I hope you enjoy your time here. You cannot delete your PUBG MOBILE account. But you can unlink that Facebook account, then link it to another PUBG MOBILE account.

[sage tiger]

idid but they said that we will see that in about 60 day

[night cloak]

Kindly wait the 60 days, @sage tiger.

[sage tiger]

i cant because the hacker tell me he will ban my account

[night cloak]

We cannot help with account related issues here in discord, @sage tiger. You may talk to in-game support.

[novel schooner]

I believe I have unlinked my fb account from my fb setting, but somehow I'm not able to link my fb account to another pubg mobile account

[night cloak]

Please avoid interfering with a report a member of staff has already handled, @calm moon.

Do you get any errors, @novel schooner?

[calm moon]

sorry for that wont happen again

[novel schooner]

Yes, it still showing me that my fb account is still linking with another account or is still been used

[modest gorge]

Hello, I accidentally changed my server to (Middle East )
because I was confused and didn t know anything about this new feature. Please reset my server back to (Europe ) thank you

ID: 5673727811

[night cloak]

Have you tried logging in with that Facebook account, @novel schooner?

Please contact in-game support, @modest gorge.

[novel schooner]

Yes, after I have unlinked my fb account, i did try to login pubg mobile by using my fb account to ensure this account is really deleted, but somehow I still managed to login using my fb account after unlinked

[night cloak]

When you login with the Facebook account it still logs into your old account, @novel schooner?

[storm flume]

Please do not use languages other than English, @modest gorge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

English only, @modest gorge. Thank you.

[modest gorge]

Pubg management didn’t answer my question?

@night cloak

They haven’t respond yet

[night cloak]

What was your question, @modest gorge?

[novel schooner]

Yes, i'm still able to login into old account

For your info, the creation of my old account is by using fb account

[night cloak]

Could you please login? Share a screenshot of basic settings?

[modest gorge]

@night cloak

Hello, I accidentally changed my server to (Middle East )
because I was confused and didn t know anything about this new feature. Please reset my server back to (Europe ) thank you

ID: 5673727811

[night cloak]

Wait patiently for their response, @modest gorge.

[novel schooner]

My purpose of deactivate/unlink my fb account is for switching account from android to ios purpose

[shell bramble]

Hi

I have problem with my settings

[devout geode]

Do you see Unlinking Accounts feature, @novel schooner? Use this to unlink your Facebook.

[shell bramble]

When ever I login to my account the settings will be changed and I need to adjust all the things every time it's so irritating please solve my problem

[night cloak]

Please report bugs in #old, @shell bramble.

Do you see Unlinking Accounts feature, @novel schooner? Use this to unlink your Facebook.

[novel schooner]

It only allow me to unlink twitter account insted of fb account

[night cloak]

How long has the Facebook account been linked for?

[devout geode]

Because you have to login via Twitter before unlink, @novel schooner.

[novel schooner]

Long time ago

[novel schooner]

I try

[night cloak]

There ya go! After the 7 days you should be able to link your Facebook to your new account.

[novel schooner]

Is this means the unlink process takes 6 days to complete?

[night cloak]

7 days, @novel schooner.

[novel schooner]

I see, alright! Thanks a lot guys!

[night cloak]

It shows 6 but it means 6 days and 23:59 hours.

[novel schooner]

Well noted

[short lichen]

Can we keep our bonus challenge coins?

[radiant jacinth]

Helo

[strong willow]

Hello I need to change my server back to North America

Because i was confused about the new update

[radiant jacinth]

My profile has been hacked by someone, he Violated game's policy and I didn’t know about what happened

[storm flume]

Please refer to this channel's pinned messages for further information, @strong willow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service via the in-game settings for further assistance, @radiant jacinth.

[radiant jacinth]

When i talk to the customer service, they respond to me with automated messages. I didn’t find a solution. Every time i talked them they close the conversation.

[obtuse basalt]

Anyone from the official here?

[high socket]

My frames are dropping on iPhone 12 pro max how to fix I redownloded game and everything

[obtuse basalt]

I reported 4 players like a month ago. Dylan confirmed that they are all cheaters.
And 2 weeks ago he told me they have been prohibited from logging in the game.
Yet since I reported them they are all still active in the game.
What happened?

Now I close the conversation and report them again and the customer service won't reply back to me.

[short lichen]

I am sorry but the people that ban people get tons of requests and can’t ban every person due to people reporting innocent people

[hollow trout]

i get the same issue. i keep teleporting

uh no

[obtuse basalt]

No man.
You guys said they are cheaters and they "have been" banned.
But they are still active.
That means you guys have dealt with my request and starting to look into those 4 players .

[short lichen]

How many days were they active after the report?

[marsh skiff]

Hello guys, my friend got a one day ban, which says that he has to download the game from AppStore or playstore although he has done that since he played the game for the first time (2 years ago) why did he get the ban?

[polar marsh]

@marsh skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[patent furnace]

Hello, someone entered my pubg account and linked twitter, I cannot unlink it because it gives a period of 6 days to cancel the process, please help me, I do not want to lose the account

Can you help me?

[night cloak]

I need to help

Someone hack my account

[patent furnace]

X2

[night cloak]

they hack twitter acount and change everthing

[shell tapir]

@night cloak Contact in-game customer support.

[night cloak]

How

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak @patent furnace.

[night cloak]

someone have PUBG MOBILE hopline phone number

I start to play season 2

😩

[short lichen]

Please go to customer services via in game settings bottom left next to the log out and also you may contact twitter to get your account back.

[patent furnace]

Mm ok

[short lichen]

Please contact customer services via in game settings bottom left next to the log out.

[night cloak]

i can't log in game

[short lichen]

You can contact them through the lobby sir

[patent furnace]

I'm gonna try

[night cloak]

You may use the help button via the top right of the login page, @night cloak.

i have to link my account in gmail

But can't log in

[short lichen]

You do not have to log in to contact customer services

[ionic valley]

@kind fulcrum For the textures not loading, it's because it hasn't loaded yet, and it usually takes a few seconds, though can be longer depending on your phone capability, it's somewhat like how a texture hasn't loaded in the classic matches, and you glitch around for a few seconds. As for your items disappearing, it's the penalty for leaving the game using the "Lobby" button from the settings menu, like a penalty in classic matches, but it includes the start at the game, so basically, as soon as you "Enter" a match, leaving through the settings will delete all of your stuff.

[short lichen]

In short words its fps

[ionic valley]

It's hard to explain, sry

Though I don't think it has to be "Short", just as clear as possible. And the clearest I can make it is this way, to the point where they can clearly understand.

[rotund trellis]

This question was probably asked already but is there a way to change servers? I changed servers to EU cuz my friend but didn’t realize I can’t change it back now I can’t play without it not lagging

[short lichen]

Yes, you are able to change servers by doing this

[rotund trellis]

Thanks!

[short lichen]

Np

[night cloak]

no

this is not work

they are hack my twitter account and change in Phone number , Password and gmail in twitter

Someone can help me

[rotund trellis]

Try to Contact Twitter to get your Twitter account back first

[night cloak]

We cannot help with account related issues, @night cloak. Please contact in-game support and wait patiently.

[night cloak]

Bro I don’t get like that message, what I need to do?

My PUBG account is link with gmail also

[rotund trellis]

Is it linked with your Twitter too?

[night cloak]

yes

My PUBG ID is 5571223973

[rotund trellis]

Contact Twitter then

[night cloak]

How

[rotund trellis]

Twitter customer service

[night cloak]

They already change all

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[night cloak]

😫

[rotund trellis]

So they unlinked your Twitter from your PUBG account?

[night cloak]

I can't

I try 1000 time

they say change password first

Can anyone help me

But I can't

because they change PH number also

I call PUBG MOBILE thailand office also

they are not answer

[rotund trellis]

Call Twitter customer service, Explain that your Twitter account got hacked and the password, email, and phone number with the account was changed. They’ll likely ask what was the Email and phone number that was on that account and security questions to prove it’s your account. If your able to get your Twitter account back, Then you’d be able to log onto the game.

Best way in my opinion

[tranquil viper]

Yo PUBG support! When is ranked arena going to start?

[night cloak]

Anyone can help me?

Do you have twitter customer service number

[rotund trellis]

I’ll dm it to u

[night cloak]

😓

No ETA, @tranquil viper. Feel free to provide your feedback in #old.

Please state your issue, @night cloak.

It’s solved

[fleet sky]

my lean button when i push it has a slow reaction. how can i fix that?

[rotund trellis]

Could be your device? Or your ping idk

That used to happen to me on my old phone but I bought an IPhone 11 and it hasn’t done it

[fleet sky]

my phone's an OPPO A5

the 2020 version so i doubt it's my device

[dry crane]

I play in the real version how this happened?

[night cloak]

Your ping, @fleet sky?

[polar marsh]

@dry crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

how can fix

?

[devout geode]

Contact customer service for account-related issues.

[hallow monolith]

Anyone can help me?

[devout geode]

Same goes for you, @hallow monolith.

[hallow monolith]

Okay

[median bough]

I'm fed up of hackers

A hacker just killed me

[fleet sky]

@night cloak i have 54ms so I don't think it's ping either

[fleet sky]

@median bough just report them, and time will tell. also, how do you see their profiles? i caught one and i dont know where to see his profile

[median bough]

@fleet sky I screen shot their ID when I spectate and look it up after

[plain halo]

did PMCO rigestrion begin?

[night cloak]

There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11, @wind oxide.

[bright light]

How long does it take for customer service to change my server?

[night cloak]

On or before the 1st of December, @bright light.

[wind oxide]

@night cloak Im playing with mobile data not the wifi

[night cloak]

Switch to wifi.

[night cloak]

Please contact @onyx cairn.

I believe they start early 2021 but he can confirm.

[lucid lark]

My account got banned

[polar marsh]

@lucid lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

someone can help

hello

[night cloak]

PMCO 2021 Spring Split registration starts from January 1 and ends on Jan 24.

[bright light]

Can i play with my friend even i have different server

[night cloak]

We cannot help with account related issues, @night cloak. Please contact in-game support and wait patiently.
No need to repeat yourself the answer is still the same.

Sure can, @bright light!

[bright light]

👍

[vagrant onyx]

You can play
If he have the star ( he leader ) you will play with his server and the point you get will count as same is his server @bright light

[bright light]

If i play with my friend who is in asia server, will i play in asia server too? Because im stuck in north ameria server

[night cloak]

Ye

[bright light]

@vagrant onyx oh i see thx

[night cloak]

It depends on whoever invited you to the team

[bright light]

And my progress is saved in asia server right?

[vagrant onyx]

I think so , till your friend to check what ever he can view your tier overview or your static

[twilit arch]

It's been 2 days and nothing happened yet

[short lichen]

Please refer to #faq subpoint 5.4

[night cloak]

@woven atlas in-game customer support don’t reply, it’s been 2 days my friend submit a ticket for server change, she didn’t get a reply yet

[short lichen]

Please refer to #faq subpoint 5.4

[night cloak]

Like if she submitted the ticket before dec1, they still can change her server or not ?

[short lichen]

If she has done the process the right way then it will be helped before December 1st.

[night cloak]

I’m the one who submitted the request, still no reply

[short lichen]

Many requests are send everyday sir. Please wait till your request is seen

[night cloak]

@bold siren my question is, as my friend submitted the ticket for server change, so still they can change it after dec 1 or no ?

No, @night cloak.

It should be changed before the first of December or on the 1st.

They are taking too long, it’s been 2 days, my friend didn’t get a reply

It should be changed before the first of December or on the 1st.

Okay thanks bruh

[short lichen]

I think they will only accept requests before December 1st

But they will process the ones who requested before it

[night cloak]

Why when I try to purchase uc that it doesn't work

Do you receive any pop ups, @night cloak?

No it just says that My card has been declined but I have money on it

Device, @night cloak?

[visual roost]

How to delete my PUBGM account and create a new one? I didn't link my current account.

[night cloak]

Android

Contact play store.

Ok

What’s your in-game region, @visual roost?

USA

That message was not intended for you as to why I did not mention.

sorry just read over it

[visual roost]

Idk, i'm on a guest account.

[polar shell]

@night cloak

Are u moderator

[night cloak]

I don’t believe you can delete that account, @visual roost.

I’m a contributor, @polar shell.

[short lichen]

Please refer to #faq subpoint 4.1, 4.2

[visual roost]

Wait, it's Asia

[polar shell]

I need moderator help

[night cloak]

In-game region. Not your server.

Please state your issue, @polar shell.

[visual roost]

Oh

[polar shell]

I contacted on customer service about server change issue they said me to be patience today i got a mail that pubg mobile ban in your region and conversation has closed @night cloak

[visual roost]

How to check?

[night cloak]

You’re from India, @polar shell?

[polar shell]

Yes

[night cloak]

Under your basic settings, @visual roost. Scroll to the bottom and find this.

[polar shell]

Yes

I find it this is locked for 50 days

[zealous galleon]

When will bonus challenge come?

[polar shell]

@night cloak

[night cloak]

Refer to this message, @polar shell:

<#questions message>.

No information, @zealous galleon.

[polar shell]

What i have to do

I cant understand

[night cloak]

Click the link and read the message.

[polar shell]

I am in india and i am able to acess pubg mobile but becouse of this bug my server changed @night cloak

[lunar crest]

Hello can I change my server before 60 days?

[storm flume]

Please refer to this channel's pinned messages for further information, @lunar crest:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Wait the 60 days then, @polar shell.

[polar shell]

What i have to do i contacted in customer service they are saying that pubg mobile nordic map livik banned in your region@night cloak

[night cloak]

Wait the 60 days then, @polar shell.

[polar shell]

Becouse of such bugs

I have to wait 60 days

I am unable to acess pubg i am in krjp server

And the ping in that server is so high

[night cloak]

Correct. Due to the ban of PUBG MOBILE in India.

[polar shell]

Reply

[night cloak]

No begging in this server.

[polar shell]

This is not begging

[night cloak]

Guy can anyone tell me how to request changing server in pubg mobile?

[polar shell]

I think only rock can help me

@night cloak are you from india

[night cloak]

I think u can request to change for one time before 1 December?

[vagrant forum]

Contact the in-game customer service, @night cloak.

[night cloak]

I did

No im from iraq

[polar shell]

@vagrant forum i contacted they are saying pubg mobile nordic map is banned in your region @vagrant forum

[visual roost]

@night cloak It's not there

[polar shell]

I am from India

[vagrant forum]

Well that's because the game is banned in your country. We cannot help you with that, @polar shell.

[night cloak]

I don’t believe you can delete that account, @visual roost.

[visual roost]

@night cloak why not

[night cloak]

@vagrant forum can I request to change my server now?

It’s a guest account right, @visual roost?

[pearl swallow]

My server is not fixed yet 😔 help

[night cloak]

No we cannot, @polar shell. Stop begging.

[visual roost]

Yep

[night cloak]

You cannot delete guest accounts, @visual roost.

[pearl swallow]

My server is change due to bug

[night cloak]

Why would you want to do that, @visual roost?

Have you contacted in-game support, @pearl swallow?

[pearl swallow]

Yess

[night cloak]

Wait patiently for their response.

[pearl swallow]

3day ago

[visual roost]

To start again

[pearl swallow]

But its not fixed

[night cloak]

Wait patiently for their response.
@pearl swallow

[night cloak]

Just create a new account, @visual roost.

[pearl swallow]

They send this 3day ago

But nothing is done yet i cant change my server

[night cloak]

Will help reset it soon, they did not give you a estimated time of when. Kindly wait patiently.

[visual roost]

How to do that?

[pearl swallow]

Soo it be fixed or i must wait till the next season

[night cloak]

@pearl swallow can u tell me how did u request for changing server?

Click the “logout” button via the bottom left of your screen, @visual roost.

[celest shadow]

Please wait for a few more days, @pearl swallow. The customer service should help reset it for you soon enough.

[visual roost]

Alright, and then?

[night cloak]

Creat a new account with a social media account, @visual roost.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @night cloak.

[pearl swallow]

Go to customer service and hottopic chose mistakely chosen another sever and so on

[celest shadow]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @night cloak.

[proven tiger]

Is there anyone can help me .

[visual roost]

@night cloak wait i got a region now

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proven tiger. Remember to read through #faq before asking questions in the support channels.

[raw lichen]

guys just chill and wait until december 1

[gray hamlet]

My account got removed and now I can't login in game please help

[visual roost]

@night cloak what do I do now? I got a region

[onyx dagger]

Did you unlink the Facebook account by yourself, @gray hamlet?

Region, @visual roost?

[gray hamlet]

NO

[onyx dagger]

Kindly state your issue more briefly.

Then? @gray hamlet

[visual roost]

Malaysia

[onyx dagger]

I meant, what is your issue, @visual roost?

Do you want to change the region/server?

[visual roost]

I wanna delete my current account

And create a new one

[raw lichen]

what link?

[onyx dagger]

There is an option for it in the Game settings, @visual roost.

[vagrant onyx]

@visual roost you can if your account is European

[raw lichen]

is it a guest acc?

[visual roost]

@raw lichen what and where is it

[vagrant onyx]

@visual roost @onyx dagger thats only for European account

[onyx dagger]

Check in the game settings > Basic, and near the Customer Service at the bottom, you should see an option to delete your account, @visual roost.

[gray hamlet]

Yesterday I changed my network from wifi to cellular and opened the game, it showed the login screen and as usual I logged into my facebook account but after logging in it showed a pop-up of login failed plz check settings. I check my facebook account and saw it has been removed.@onyx dagger

[onyx dagger]

That's weird, @gray hamlet.
Do you have any other social media accounts/email/phone number linked with your Game account?

[gray hamlet]

Yes, a gmail account

[onyx dagger]

You may log in with it then.

[gray hamlet]

The same thing happened

[drowsy nexus]

I had some issues receiving my UC after purchasing. What should I do now?

[visual roost]

If I log in with email will it work too? Cuz i dont have facebook

[onyx dagger]

Did your email get unlinked from your Game account too, @gray hamlet?

[vagrant onyx]

@visual roost this

[polar shell]

I purchased uc with midasbuy website and i didn't get it@onyx dagger

[onyx dagger]

You just need the access to your Game account, simple, @visual roost.

[vagrant onyx]

if your screen like this than you cant delete acc , cause your acc not European @visual roost

[onyx dagger]

Kindly refer to #faq 4.1, @polar shell.

[gray hamlet]

let me check

[drowsy nexus]

I had some issues receiving my UC after purchasing. What should I do now?

[visual roost]

Im not european tho

[onyx dagger]

Then you may just abandon the account.

[vagrant onyx]

@visual roost check and send screen shoot

[polar shell]

@vagrant onyx you are using which pubg version

[onyx dagger]

Kindly wait for some hours, as it may take some time, @drowsy nexus.

[drowsy nexus]

IT was from midasbuy, so you are saying I will receive it right? IT will not be gone?

[onyx dagger]

It is the old version, @polar shell.
But the settings are the same.

[polar shell]

Kaisa pubg india release date

[onyx dagger]

You will, hopefully, @drowsy nexus.
Kindly refer to #faq 4.1

[vagrant onyx]

@polar shell @visual roost
same you do , this not my photo

[onyx dagger]

We provide support only for the English Global version of PUBG MOBILE here, @polar shell.

[polar shell]

Kaisa make a new update in which we can use hit effect colour with blue @onyx dagger

[onyx dagger]

Feel free to share your Thoughts in #old, @polar shell.

[ionic geyser]

please change my region too, I was wrong and I would like you to put my region back in Europe ...
ID: 5342433709
Name:AndruDeViss

[night cloak]

I believe I told you to logout and creat a new account with new social media’s. You cannot delete your account.

[storm flume]

Please refer to this channel's pinned messages for further information, @ionic geyser:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[visual roost]

Rip

[gray hamlet]

I still have my PUBG account connected to my gmail

[ionic geyser]

Mobile

[polar shell]

I am pubg content creator can i get content creator role @onyx dagger

[night cloak]

Do as the instructions say for mobile, @ionic geyser.

[vagrant onyx]

You can unlink it

[night cloak]

Feel free to fill out the form in #735483472432594994, @polar shell.

[gray hamlet]

I dont want to

[vagrant onyx]

If the gmail has been linked for 21 days or more , if less you cant unlink it

[gray hamlet]

Yesterday I changed my network from wifi to cellular and opened the game, it showed the login screen and as usual I logged into my facebook account but after logging in it showed a pop-up of login failed plz check settings. I check my facebook account and saw it has been removed

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gray hamlet.

[night cloak]

We cannot help with account related issues, please contact in-game support.

[vagrant onyx]

Try not to switch between wifi while the game open or your in game
you might get 10 min ban ( data error with client )

[gray hamlet]

I didnt

[vagrant onyx]

Even Cellular not only wifi

[gray hamlet]

I first changed the network then opened the game not in between

[storm flume]

Please refer to this channel's pinned messages for further information, @proven tiger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Please share a screenshot of the error message that pops up, @gray hamlet.

[gray hamlet]

How can i do that if i cant login?

[gray hamlet]

Wait

[night cloak]

Via this help button.

[vagrant onyx]

@gray hamlet from which country you are ?

[gray hamlet]

India

[marsh kraken]

That's the problem

You can't play in India anymore

[gray hamlet]

But I was till nw

[marsh kraken]

The game has been banned

So you can't play it anymore

[gray hamlet]

So you're saying that my account is safe but i cant access it anymore

[marsh kraken]

Yup

[gray hamlet]

Then why is my account removed from facebook

[onyx dagger]

Probably, but as the Facebook account did get Unlinked, and you're not the one who unlinked it..
But I don't think it would just get Unlinked right away, as it may take at least 7 Days, @gray hamlet.

[vagrant onyx]

@gray hamlet its not removed

Its revoke access only @gray hamlet

Your acc and log in still there