questions

[storm flume]

Hello, @lavish quest!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sage tartan]

Hi pubg Support my account its banned I'm not playing hacker 😫

[polar marsh]

@sage tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair vale]

I reinstalled the game and everything trying to load the resources i get this and i restarted my phone twice idk whats wrong i need help

[grim fable]

Why my acc got bann?

[polar marsh]

@grim fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chilly nexus]

Full hack snd full cheater plz ban this hack he kill me in the game and using wall hack id 5204970455 plz ban this

[fleet kindle]

I've been banned unfairly thrice by now stating that i was banned for downloading a cracked version of pubg.

1 - I receieved a one day ban ( i later on reinstalled pubg )
2- recieved a 3 day ban ( formatted my device and downloaded pubg again)
3- now recieved a 7 day ban for the same reason.
I have tried my best to contact someone from pubg but failed.
I have downloaded my pubg from appstore since i use ios and i still get banned ?

[polar marsh]

@fleet kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Where i can report a hacker with video

[devout geode]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[serene meteor]

I needhelp

[fair vale]

@devout geode broo

Can you help me i can't play and it's making me rage

[inland vector]

The country did not appear in my account

[devout geode]

I do not think there is something you can do at the moment, so, please, post your issue in #old.

[devout geode]

Accounts made on EEA regions cannot change their region.

[inland vector]

Sorry what you mean I didn’t catch your point please

[devout geode]

Your account has been registered in European Economic Area, so you are unable to change region in game.

[cobalt dome]

I have mistakenly selected the South America server instead of Asia. Please Reset this ASAP
Please reply me @polar marsh @onyx dagger

MY PUBGM ID : 5205342288

[inland vector]

But I didn’t receive any game events like the other players accounts !

[devout geode]

Because of what I said before.

[inland vector]

So there is no any solution that’s really bad

[devout geode]

Unfortunately, no.

[inland vector]

@devout geode is that my fault ?

[devout geode]

Perhaps.

[inland vector]

What. I done wrong to avoid that mistake again or advice others @devout geode

[sick shale]

Nothing wrong, you have agreed to that while creating the account

[inland vector]

Your system add that choice for sure .—- so what’s for ?

[cyan turret]

Hesabıma Twitter den giriş yapılmış kaldıramıyorum uc lerimi hep harcıyorlar bilmediğim kişi tarafından TWİTTER HESABINI bağlamış oyun esnalarımda giriyor sunucumu ve bayrağımı değişmiş yardımcı olursanız sevinirim

[hollow horizon]

How much stars for conq?

[inland vector]

? ? ! @sick shale @devout geode that’s really bad

[cyan turret]

My account is logged in from Twitter, I can not remove it, they always spend my ends, I do not know someone who has connected their TWITTER ACCOUNT during my game and my server and flag have changed, I will be glad if you help.

😓😓

Authorzied

[sage pawn]

Where am I use "Subway Card" now? Time remaining: 2d 2h

Do u have PUBG Mobile Stats bot which i integrate to my server?

[sick shale]

A screenshot please

[sick shale]

No

[storm flume]

Please do not use languages other than English, @cyan turret. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Depends on the leaderboards, and it's different from server to another. You may ask other players in #pubg-mobile

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cyan turret.

[sage pawn]

@sick shale

Where am i use these?

[charred quest]

Every time I try to change the thing bellow my name of does not work any help?

[night cloak]

2 day’s ago i got this and still can’t change it 🤧

[sick shale]

That event has ended few days ago

[nimble finch]

Hey who can help me with the server changing ?

[nimble finch]

same

[sick shale]

Use less than 30 characters (space counts)

[storm flume]

Please refer to this channel's pinned messages for further information, @nimble finch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@bold siren

Can you Help Me Please?

[sick shale]

Be patient please, it may take a while for the cooldown reset to be applied

[nimble finch]

man i have same problem

same message

[sick shale]

Be patient please, it may take a while for the cooldown reset to be applied

[night cloak]

Bro Look i Have been patient But it just a Changing server and nothing.!! Must be Waiting for 5 daiys or Moree🤦‍♂️ im live sreamer,now i cant open live couse just this little problem.!! i hope you fix it soon thx for you💙@sick shale

[nimble finch]

i am already dont playin pubg so long becouse i have that problem too

[fair vale]

Wth ia wrong with this game

I reinstalled the game, factory reset my phone, restarted it 7 times and still gives me the same error

[fair vale]

.

Can someone help me

[sick shale]

Can you elaborate please, what Error

[night cloak]

There is no one To answer me🐸

[dim peak]

@torpid quail should i get unban now or wait for 5 hours ?

[torpid quail]

u have to wait

[simple cairn]

Uh I got banned I think it says client error

[pine python]

Good morning
I got ban without doing anything
Please unban my account i didn't do anything and you still ignoring my messages
Account id : 584224151
Waiting for you answer

[polar marsh]

@pine python:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello my account has been unfairly banned, what should i do?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[exotic quartz]

hacker game\

pubg hacker game

[fair vale]

@exotic quartz bro they wont do anything about it as always lol, stop trying.

[agile steppe]

Anyone here

[fair vale]

Can someone assist me please because I'm like so mad about yall ignoring our messages

[short lichen]

@exotic quartz please contact customer services via in game settings bottom left next to the log out

@fair vale what is the issue?

[fair vale]

Scroll up

[short lichen]

@fair vale can I see a screen shot of the problem

[agile steppe]

Someone answer me

[vague rock]

Hello

[short lichen]

@vague rock how can I help you?

[heady thistle]

how can we report a page for a streamer on facebook that is using full hhaacckk!??!

[vague rock]

My highest earnings value doesn't change when I play the game and I couldn't collect the rewards. What should I do

[short lichen]

@heady thistle http://cheater-report.pubgm.cc/

[sick shale]

Report them to Facebook

[short lichen]

His account too

[heady thistle]

@sick shale how?

[fading temple]

hello I want pubg players for making a pubg movie those interested they can DM me abhi hone bali hai 7:30se aajayo aana hai jise

[fair vale]

@short lichen ...

[sick shale]

Refer to Facebook help center for more information

[short lichen]

@heady thistle look at a tutorial from yt

[fading temple]

Guys

[fair vale]

Are you gonna help me or not I'm tired of waiting

[storm flume]

Please do not use languages other than English, @fading temple. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fading temple]

Hello

Anyone want to come on pubg mobile shooting they can come dm me

Shooting is going start at 7:30 AM

[fair vale]

Ok, thank you for supporting me.

[storm flume]

Please use #matches to share custom match details, @fading temple.

[crimson crow]

Hello

My account has been banned 10 years i need help

[polar marsh]

@crimson crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

What is your login method, @fair vale?

[native elm]

Is metro royal undercover mode broken cus I can’t play a match here is the longest wait time I have from a couple minutes ago

[night cloak]

Hello! My account was baned for 10 year's and I don't know why!
Id:HARDER¹

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

That is because very less amount of players use undercover cards to play that mode, @native elm.

[fair vale]

@elfin canopy i dont even reach the login page dude

[native elm]

Well I have talked to a couple of my friends and they say that when they reach fame level 20 it stoped working for them but when they where lower fame level they got in a match in a couple of seconds to a min

[elfin canopy]

I am aware, what is your login method and how many login methods do you have, @fair vale?

[fair vale]

@elfin canopy 2 Facebook and Google

I usually use google

[elfin canopy]

That's what I was told, I do not play that mode. You must wait for another staff to answer and they are most likely sleeping as of now, @native elm.

[candid creek]

Sorry where I can report

[fair vale]

...

[candid creek]

I need to report a telegram group

They are spamming hacks

That stupid noobs

...

[fair vale]

I formated my phone and restarted in about 10 times uninstalled the game and installed it 4 times

[elfin canopy]

Did you try updating both google play and facebook, @fair vale?
Try clearing cache and storage of PUBG MOBILE app. And remove PUBG MOBILE from facebook settings.
How to do that?
Facebook > settings > apps and website > Logged in with Facebook > remove PUBG MOBILE from there.

And start the app. Lemme know how does it go.

[fair vale]

I did everything you can think of

[elfin canopy]

Hold on a minute, I'll grab the link for you to report that group, @candid creek.

Even the above mentioned process, @fair vale?

[candid creek]

Ok thx bro

[pearl hamlet]

hey can anyone help me here

[fair vale]

Yes

Wait wait I didn't remove pubg mobile

What if i lose the account?

[whole yoke]

Anyone having this problem when trying to login with Twitter

Saying the login page doesn’t exist

[candid creek]

I haven't that problem

[whole yoke]

Like what?

[elfin canopy]

You won't by that method. You do have another login method, google play, right?

[fair vale]

Yeah

[elfin canopy]

You're all good then, @fair vale

[whole yoke]

Won’t let me login with Twitter

[candid creek]

Try to change the pass of twitter and try again

[whole yoke]

Ok

[candid creek]

If you won't the link of the telegram group I've got it

Rip...

[fair vale]

@elfin canopy i did that and still...

I DMed you a video

Can you check it out?

[elfin canopy]

I believe that is an issue with the Twitter's end, @whole yoke. Could you try clearing cache of Safari? Delete Twitter app and login to your Twitter using the browser, then try logging in PUBG MOBILE again?

[candid creek]

What I can do?

[elfin canopy]

I cannot find the link, just a minute.

I apologize for the inconvenience.

[candid creek]

I can give you the link

[elfin canopy]

You may report the channel here:
https://out.weisurvey.com/?sid=5f9104c076051fbfb27d1362&ADTAG=sid.5f9104c076051fbfb27d1362

@candid creek ^

[candid creek]

Ok thx 💞

I do it

@elfin canopy love you

[whole yoke]

@elfin canopy can u send me the link for the twitter browser ik this is a stupid request

[elfin canopy]

https://mobile.twitter.com/?lang=en

I have android.

[upbeat vale]

Pubg

Help me

[short lichen]

How can I help you?

[upbeat vale]

Pubg Take my all uc

[short lichen]

Can you explain with more detail

[upbeat vale]

Ok

[onyx dagger]

Have you ever bought UC from sites other than MidasBuy and in-game, @upbeat vale?

[narrow timber]

I want to talk to customer service, how can I do that ??

[short lichen]

[upbeat vale]

When I opened pubg tomorrow it's showing 58 uc

[onyx dagger]

#faq 5.3, @narrow timber.

[short lichen]

Did you spend something?

[onyx dagger]

?? @upbeat vale

[upbeat vale]

What

[quartz arch]

No more showing up?

[onyx dagger]

Have you ever bought UC from sites other than MidasBuy and in-game, @upbeat vale??

[narrow timber]

So what should I do then

[onyx dagger]

Not in caps.

[upbeat vale]

No

[onyx dagger]

Kindly refer to #faq 5.4, @quartz arch.

[upbeat vale]

I want my uc back

[onyx dagger]

You may contact Customer service via the in-game settings or from the Login page, @narrow timber.

[short lichen]

You could contact customer services via in game settings bottom left next to the log out

[upbeat vale]

I already contacted the didn't reply

[short lichen]

You may report that to #old

[narrow timber]

I did that more than ten times and always bot who answered

[onyx dagger]

So you havent bought UC from sites other than MidasBuy or in-game, @upbeat vale?

[upbeat vale]

They are not helping me

[onyx dagger]

You shouldnt be spamming, @narrow timber.

[short lichen]

Please refer to #faq 5.4

[upbeat vale]

In game

Who me

[onyx dagger]

Kindly Answer my question in order to proceed, @upbeat vale.

[short lichen]

I mentioned you

[upbeat vale]

Ok

Ask

I can't refer it

[narrow timber]

So what sholud I do then

[short lichen]

Not spam

[upbeat vale]

Ask me

[onyx dagger]

If you haven't bought UC from MidasBuy or in-game, @upbeat vale,
In that case, someone may have access to your PUBG MOBILE account. Please make sure that you change your social media passwords to secure your account.

Unfortunately, this is not a payment related issue. The customer service is unable to assist you with this since (someone in your account) spent the UC.

[upbeat vale]

In game

[onyx dagger]

Read it completely, please.

[short lichen]

Sorry, you may contact customer services but we cannot help you in game.

[upbeat vale]

No my account is not Hacked

Please don't do this they don't helping me

[onyx dagger]

Having access is not hacking.

It can be your friend.

[upbeat vale]

No access

IAM 100% sure

[short lichen]

I don’t think people would hack your account just to spend your uc

[upbeat vale]

Pubg scammed

With me

[onyx dagger]

Answer this question, @upbeat vale:

Have you ever bought UC from sites other than https://www.pubgmobile.com/pay or in-game??

[vivid pike]

I got problem in purchasing UC money deducted from my account but didnt get the UC i emailed custmer support when i will get any reply ??? Can someone tell any guess

[upbeat vale]

No

I didn't bought

[onyx dagger]

Have you ever bought UC from sites other than https://www.pubgmobile.com/pay or in-game?? @vivid pike

[upbeat vale]

No I bought in game

[vivid pike]

I bought it from in game purchase not from any another third party site

[upbeat vale]

I also

[onyx dagger]

If so, unfortunately, we are not able to help, @upbeat vale.
This is not a payment related issue. The customer service is unable to assist you with this since (someone in your account) spent the UC.

[upbeat vale]

😭😭😭😭

[onyx dagger]

I'm sorry for the inconvenience happened.

[upbeat vale]

Why pubg why u scammed me

[elfin canopy]

As you have mentioned in your previous statement, that your brother bought the UC for you, now changing the statement to in-game purchase won't get you your UC back, @upbeat vale. Please contact in-game customer service and do not buy UC from unofficial sources.
Stop repeating the query and spamming discussion channels.

[upbeat vale]

It's time to delete pubg forever

[short lichen]

I am sorry for your loss but you may contact customer services

[vivid pike]

Hello can i have ans for my question?

[upbeat vale]

I already contacted

[narrow timber]

I can't change my country

[short lichen]

Please refer to #faq subpoint 5.4

[onyx dagger]

Same goes for you, @upbeat vale.

[elfin canopy]

Then refer to their response, we are unable to assist you any further, @upbeat vale.

[short lichen]

Server?

[upbeat vale]

How to refer

[onyx dagger]

Region, @short lichen.

[short lichen]

Tap #faq (——-

[elfin canopy]

You need to wait for the cooldown period before changing back your in-game region, @narrow timber.

[vivid pike]

I got problem in purchasing UC money deducted from my account but didnt get the UC i emailed custmer support when i will get any reply ??? Can someone tell any guess. I bought it from in game purchase not from any another third party site

[elfin canopy]

What device do you use?

[upbeat vale]

It's showing I don't have the permission

[vivid pike]

@elfin canopy IOS

[elfin canopy]

Could you show me a screenshot of purchase history, @vivid pike? You may hide sensitive information.

[vivid pike]

@elfin canopy can i send you individually?

[elfin canopy]

Sure.

[narrow timber]

I can't chnage the country

[short lichen]

Please wait for the cooldown to stop, you will be able to change it after that

[onyx dagger]

Could you please share a screenshot of the in-game settings here, @narrow timber?

[elfin canopy]

You need to wait for the cooldown period before changing back your in-game region, @narrow timber.

[onyx dagger]

Accounts made in EEA regions cannot change their country in-game, @narrow timber. (Due to the laws).

It is the Region and not the Server, @short lichen.

[narrow timber]

So can I change the region or not

[short lichen]

No

[wanton juniper]

What is the time of giveaway.aah it's like am spamming this

[short lichen]

29

[wanton juniper]

Time

[onyx dagger]

It is their Government laws, @short lichen.

[short lichen]

Tmrw I think

[narrow timber]

So I can't change the country and can't find bouns challenge??

[wanton juniper]

They said today-_- ok it might be tomorrow

[onyx dagger]

You may ask such questions in #discord, @wanton juniper.

[short lichen]

You may look in #rp16-giveaway

[wanton juniper]

asked everywhere no reply

[onyx dagger]

Sadly, that's a yes, you cannot, @narrow timber.
You may try waiting for the Bonus challenge to be available in your region.

[short lichen]

@wanton juniper

[wanton juniper]

Checked

[onyx dagger]

Feel free to tag a Moderator there who is Online, @wanton juniper.
But not all the Moderators.

[wanton juniper]

Ok😀

[onyx dagger]

Alright!

[narrow timber]

I traveled to anther country so I want to change it and play bonus challenge

[onyx dagger]

Your Account is created in one of the EEA regions, @narrow timber.

[narrow timber]

German

And now I am in Egypt

[onyx dagger]

But your account was created in Germany.

[wanton juniper]

@onyx dagger I have a question regarding the giveaway
1)Which of the members are eligible for the giveaway
2)Is the 5000UC for all members who complete each other by most active user

[narrow timber]

So there s no way

[short lichen]

If you have a rare role then you good

[wanton juniper]

You too bro😁

[onyx dagger]

Well @wanton juniper,

1. Members who joined the server after the announcement by Error in #rp16-giveaway are eligible.

2. You need to be rare (level 10) in order to participate.

[short lichen]

How can I help you?

[onyx dagger]

Nice, @runic crescent!
Feel free to post this in #media. :)

[wanton juniper]

am done

[onyx dagger]

Sadly, no.

[runic crescent]

Oh sorry. I just wanted to share. Was super excited

[onyx dagger]

@wanton juniper,

[narrow timber]

Is there any way to change it or play bonus change

[short lichen]

Please share this stuff in #media

[narrow timber]

Thanks

[onyx dagger]

It's alright, no worries, @runic crescent!
You may post it there, and Congrats!

You're very welcome, @narrow timber!

[wanton juniper]

I joined this server before her announcement then am I

[onyx dagger]

Nope, @wanton juniper. But you're eligible for the Giveaway I guess.

Further questions in #discord please. :)

[wanton juniper]

I tried soo hard to reach level 10 and was been a minimum active user
I wish I was lucky:)

[onyx dagger]

Good Luck, @wanton juniper!

[wanton juniper]

@onyx dagger ok👍thank you💝

[onyx dagger]

Who knows if you may win one of the Royale Pass.

You're very welcome, @wanton juniper!

[wanton juniper]

💝 🤩 😢

[onyx dagger]

Mixed emotions.

[vale moat]

my friend was rank top 500 for 2 days but he still did not get conqueror why that happen

[short lichen]

He has to wait

[onyx dagger]

Kindly tell him to Wait for the Rank refresh, @vale moat.

[vale moat]

he wait 2 days

when does rank refresh

[onyx dagger]

0:20 UTC.

[vale moat]

but he waited 2 days

[onyx dagger]

Is he there in the top 500 players of the server?

[night cloak]

oh my god can you stop imn complete match making in arena modes
no seriously how can we start a match
2v4
maybe if you would spend less time
making emotes and outfits you could take care of these important issues first😡

[vale moat]

yes he was

[onyx dagger]

And what is his player level?

[short lichen]

Please type this in #old

[vale moat]

73

[onyx dagger]

Hmm.

[neon cliff]

Uwu

[onyx dagger]

Well, kindly wait for one more day, and check. If he still didnt get Ranked, he may report the issue in #old.

[neon cliff]

You sure he was in top 500 u should send a screenshot.

[vale moat]

he was in 184

[onyx dagger]

Probably your teammates would have left the match, @night cloak.

[short lichen]

UWU he has to wait

[onyx dagger]

This is for you, @vale moat.

[vale moat]

ok

[onyx dagger]

Alright then.

[vale moat]

thx

[onyx dagger]

You're welcome!

[night cloak]

we started 2 players:(

[neon cliff]

Top 184 ._.

[onyx dagger]

That isnt even possible, @night cloak. Auto matching exist for a reason.

[neon cliff]

Ye xd

[short lichen]

It’s possible

[neon cliff]

You may have turned it off

[onyx dagger]

In some cases.

[neon cliff]

Ye sometimes it bugs happened to me too.

[short lichen]

Please turn off match making by language

[onyx dagger]

Anyways, feel free to report the issue in #old, @night cloak, if you face it again.

[short lichen]

Lack of players

[night cloak]

@onyx dagger its like the 3 rd time today

[short lichen]

What ⏰ did this happen?

[onyx dagger]

Report the issue. @night cloak

[night cloak]

consecutive matches
in war mode
in tdm
an that gun game

[brisk badge]

My account was blocked due to a download from other than the main store, and I downloaded the game from the APP store What is the problem, and my rating has been deleted

[night cloak]

nope its 6am for me

[onyx dagger]

Please refer to the first Pinned message of this channel.

Feel free to discuss in #pubg-mobile, @night cloak and @short lichen.
Let's not go Off-Topic. :)

[night cloak]

im from playing those matches one after the other

[round elk]

Why is this happen to my acc

[onyx dagger]

Looks like someone else have an access to your account, @round elk.
Please contact Customer Service in-game about this as only they can help you with Account related issues.

[round elk]

Ok

Thanks

[onyx dagger]

You're welcome!

[short lichen]

@onyx dagger you saw that?

[upbeat vale]

Scammer pubg

[short lichen]

Please stop cussing

[upbeat vale]

No

They Scammed me

Ok

[onyx dagger]

Alright then.

[daring cloud]

Helo Bro I accidentally CHANGED my server INTO asia to EUROPE Help Me

[short lichen]

Please do this and patiently wait, they will help before December 1st

[daring cloud]

I tried this yesterday

No response

[short lichen]

Then patience it is

[daring cloud]

Ok Thanks

[short lichen]

Np

[clear spindle]

@upbeat vale do you have the purchase receipt ??

[neon cliff]

@clear spindle rock

My server was changed to Europe but when I open my stats it shows asia not eu

[clear spindle]

Might be a visual glitch or something. Try doing a routine repair and re login.

[neon cliff]

Roger thanks rocky @clear spindle

Have a great day

[clear spindle]

You too, hope that will fix it.

[neon cliff]

O hope will fix it aight

[faint coral]

Hi.
Can someone help me?
I have got unfair ban of 10 years. I want to contact with PUBG Mobile Customer Services.

[polar marsh]

@faint coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@tranquil viper who are you??

[polar shell]

@clear spindle

Sir my sever changed deu to bug i reported it ingame but it's not fixed yet plz help me

[tranquil viper]

@clear spindle pubg fan

[polar shell]

Rock need help

[clear spindle]

What's the last reply from in-game customer service, @polar shell ??

That's good to hear that, @tranquil viper but conversations goes to a discussion channel.

[tranquil viper]

@clear spindle roger that

[upbeat vale]

I have this proof

Look

[polar shell]

How can i fix my server @clear spindle

[pearl swallow]

My pubg mobile server have been changed deu to bug plz help to change it I have requested to customer care but it's not working plz help

[clear spindle]

Alright provide those to in-game customer service and stop asking about those in here as we won't be able to assist you with in-game Account related issues, @upbeat vale.

[upbeat vale]

Ok

[polar shell]

@clear spindle help me rock

I am saying on 29 november so you can help me

[clear spindle]

(Explain your issue, Then select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.)
@polar shell @pearl swallow ^^

You'll get the option to change on or before December 1st.

[pearl swallow]

@clear spindle i have sent it 3day ago but it's not fixed yet

[clear spindle]

Select " what can I do if I chose wrong server", @polar shell.

[clear spindle]

@pearl swallow what was the last reply from in-game customer service.

[polar shell]

Now what i have to do @clear spindle

[clear spindle]

Wait patiently, they'll enable the option to change the server for one time.

[polar shell]

How much time i have to wait

Means how much hours

[clear spindle]

It should be within December 1st.

[pearl swallow]

@clear spindle i have been waiting for 4day from now

[clear spindle]

^^

[pearl swallow]

Any messages they send for us to notify that our sever can be changed

[clear spindle]

patience

[polar shell]

Bro till 1st December i cant play

[celest shadow]

They will reset the server for you soon, all you have to do is wait patiently, @polar shell.

[pearl swallow]

@clear spindle so can i play pubg mobile i should not play games until 1st December

[polar shell]

They will reset it to which server @celest shadow

[clear spindle]

You can play the game.

You'll get the option to select which server you need.

[pearl swallow]

@clear spindle tq for support

[clear spindle]

You're welcome. :)

[round elk]

@onyx dagger
I do just what you say but it wont help

[clear spindle]

Contact the in-game customer service from the Login page [ Help ].

We won't be able to assist you with account related issues.

[polar shell]

@clear spindle can you fix my server

[clear spindle]

As I said please wait patiently.

[polar shell]

Will bonus challange back @clear spindle

[clear spindle]

It will be rolling out soon.

[polar shell]

Thanks

You are the best mod of this world can you be my friend

@clear spindle

[willow wren]

@onyx dagger

[clear spindle]

I'm friendly.

[polar shell]

😂😂😂

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @willow wren. Remember to read through #faq before asking questions in the support channels.

[willow wren]

bruh

[shy arrow]

can i get any items by reporting a hacker?

[clear spindle]

You can complete the "Marshal" achievement if you report them via in-game.

[shy arrow]

@clear spindle ok...bt anything els like AG or Silver coin orBP

[onyx dagger]

Yes, @willow wren?

[clear spindle]

Nope, @shy arrow.

[shy arrow]

thank u@clear spindle

what is rp 16 giveaway...who will get this...?

[clear spindle]

If you get selected for the video review station you can get some AG and stuffs, refer this: #questions message

It's mentioned in #rp16-giveaway, @shy arrow.

[storm flume]

Please use #matches to share custom match details, @woeful panther.

[woeful panther]

@storm flume ok

[polar shell]

Pubg have to do something of the hackers there are many paid hackers they are using legit hack @clear spindle and not getting ban you can check top 100 list all players are hackers

[storm flume]

Hello, @polar shell!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[raw lichen]

Hi

I need help to change my pubg mobile server to krjp please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw lichen.

[raw lichen]

What should i type?

In the customer service

[clear spindle]

Explain your issue, Then select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.

Etc...

[polar shell]

@clear spindle

Will pubg be a hack proof game

[clear spindle]

Yes. Check out the #news and the in-game "Ban" section.

[polar shell]

I reported many hacker on that website and in game also pubg give them banned also but only for 7 days and they are back again @clear spindle

[clear spindle]

Report them again if they're violating after the ban period.

[raw lichen]

I still don’t understand

[clear spindle]

Explain your issue in game customer service.

[raw lichen]

So i type it in the top?

[polar shell]

Rock you work in pubg corpo ration can u gift me elite pass 😂😂😂

[raw lichen]

Haha

[clear spindle]

Check out #rp16-giveaway.

[clear spindle]

I didn't understand what you meant by that.

[raw lichen]

After i type my issue what do i press?

Im trying to send a screenshot but its taking a long time

[clear spindle]

I don't work in PUBG corp.

Conversations to a discussion channel.

[raw lichen]

Rock do you hae instagram so i can send u a screenshot

[clear spindle]

I do not.

[raw lichen]

Oh

I don’t understand still bruh:/

[clear spindle]

Just explain your issue and they'll respond to you.

[ashen vapor]

Hello friends what is this game ping issue indian server 😭 all time 100 to 968

Close fight also ping issue

[native elm]

Is metro royal undercover mode still not working at all I have ss of me a couple of hours ago trying to get a match but nothing is it only for new players or is it sbmm for ppl that reach fame level 20 here is the ss

[ashen vapor]

Pls help

[clear spindle]

The game is banned in your country, @ashen vapor.

[ashen vapor]

But open this proper work with out any issue

[clear spindle]

Sadly only a few play that mode, @native elm.

[ashen vapor]

Without Any application

[clear spindle]

The servers are closed.

[native elm]

Wait really @clear spindle wow thank you

[clear spindle]

Yeah :(

[native elm]

So what should I do with the cards then if no one plays that mode maybe pubg devs should fix that then

[ashen vapor]

Not change nickname smbool in-game name pubg

pubg in-game name use smbool but not change

I have 2rename card use but not change my nickname pubg mobile

[raw lichen]

@clear spindle they said , Thank you for providing the information about your acount! We have passed on your information to an agent and will help you reset it soon. We are sorry for the inconvenience this may cause and appreciate your patience.

How much time do they mean soon? Sorry to ask.

[clear spindle]

You'll get the option on or before December 1st.

Characters should be less than 14 @ashen vapor

[clear spindle]

The developers can't do much because of low player count.

[raw lichen]

Oh ok

[mild gulch]

hello, help please, I need to reset the server selection resumption time, but the game support has not been responding for 2 days! And I have until December 1, thanks in advance

[whole cobalt]

hello my pubg account was banned for nothing
I ask for proof which declares that my account does not respect the agreement but no answer please help me

[short lichen]

@mild gulch please refer to #faq subpoint 5.4

[crystal arch]

A friend of mine wanted to change server from middle East to Asia. He contacted customer service but there is no server change option in FAQ.

[short lichen]

@crystal arch customer services

[crystal arch]

read again

[clear spindle]

@mild gulch what's the last reply you for from in-game CS ?

[vagrant forum]

@crystal arch, tell him to use the chat box symbol on the top right.

[clear spindle]

Give it a go @crystal arch.

[short lichen]

@crystal arch

[crystal arch]

So many mentions . Will ask him

[short lichen]

They got me locked up in their basement making me work jk

[gleaming quartz]

Hey

Anyone help me

[crystal arch]

There is no server change option. When he selected other issues, it redirects to payments and bug reports l.

@gleaming quartz state your issue, someone from discord staff will help you.

[clear spindle]

How did he starts the conversation??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gleaming quartz. Remember to read through #faq before asking questions in the support channels.

[vagrant forum]

Select other issues

[clear spindle]

Select other issues and check again.

[crystal arch]

Ok.

[willow wren]

@onyx dagger it seems like many people asking the bot

@willow wren still no replie :x

@onyx dagger

[onyx dagger]

About, @willow wren?

[willow wren]

Changing sevrer ar

[vagrant forum]

Answer the questions asked by the bot accordingly and your issue will be forwarded to a support agent.

[willow wren]

[onyx dagger]

They do, and eventually the issue gets solved for them as soon as possible, @willow wren.

[willow wren]

@onyx dagger thank you

[onyx dagger]

You're welcome, @willow wren! :)

[raw lichen]

Mine is like that

[onyx dagger]

Patience, @raw lichen.

[crystal arch]

It worked. Thanks @vagrant forum @clear spindle

[clear spindle]

You're welcome

[raw lichen]

Ok

[onyx dagger]

Alright :)

[raw lichen]

Ur having the same problem as me?

Did pubg fix yours already? @crystal arch

[crystal arch]

My problem is different from yours, @raw lichen. If you still haven't received a mail to reset your server. Then wait for it .

[raw lichen]

Ok

What if they didnt send me the email before 1 December? @clear spindle

[onyx dagger]

They will, hopefully.

[raw lichen]

Ok

[polar shell]

I have done that today i dont get change server option please help me

I want to play but i am unable to play becouse of the ping

[onyx dagger]

Patience please, @polar shell.

The cooldown will be reset within 1st of December, if you have contacted the Customer Service in-game about this issue.

[polar shell]

I contacted

[onyx dagger]

Then all you have to do is to Wait.

[clear spindle]

They'll, refer this: #news message

[round elk]

@onyx dagger
Pubg customer servis say i have to wait 90 days

[next nebula]

Mera rank q ni show horaha h

[storm flume]

Please do not use languages other than English, @next nebula. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[next nebula]

My rank not showing in leaderboard

[sick shale]

Contact customer service

[cold urchin]

@night cloak how can I send the video here u have said tomorrow to send video for that reason

Helo, please fix my I have from Asia server and I don't know about 60 days and I have selected by mistake krjp server in my main id. So later I got to know about it. But i have created new id for Asia server I want to play but it was selected krjp automatically. Please give me solution. Fix this issue I have created new 7 id but having same problem

See this @hope

Helo, please fix my I have from Asia server and I don't know about 60 days and I have selected by mistake krjp server in my main id. So later I got to know about it. But i have created new id for Asia server I want to play but it was selected krjp automatically. Please give me solution. Fix this issue I have created new 7 id but having same problem

See this @hope

@night cloak I have sent the video see

[onyx dagger]

Then you have to.

Please do not Spam, @cold urchin.

You may contact Customer service for the server issue.

[cold urchin]

@onyx dagger no not spamming bro

Hope has said to send the video

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @cold urchin.

[honest slate]

Hello i have a question

Anyone to help?

[cold urchin]

@onyx dagger ok

[onyx dagger]

Yes, @honest slate?
Go ahead. :)

Alright then, @cold urchin.

[honest slate]

If i start a match on phone and later switch on emulator then will i get banned? Because its takes lot of time to find a match in duo/solo on emulator @onyx dagger

[onyx dagger]

You cannot do it anyways, @honest slate.

[honest slate]

Lol

[onyx dagger]

The Game wont let you do it.

[cold urchin]

@onyx dagger let see

[honest slate]

Okay now thats different story xD

[onyx dagger]

Lol.

Alright, @cold urchin.

[honest slate]

im not able to match in duo or solo on emulator since 25 mins

[olive dove]

Switching from mobile to emulator as you mentioned might get your account banned as it considered bypassing, @honest slate

[honest slate]

I see

[cold urchin]

@onyx dagger yeah

[onyx dagger]

Okay.

[cold urchin]

Yep

@onyx dagger nothing happen from in game customer also

[onyx dagger]

Did they reply? @cold urchin

[cold urchin]

@onyx dagger yeah

Nothing happen my friend told he is having issue

[onyx dagger]

Did they ask you to Wait patiently? @cold urchin

If they did, please wait.

[cold urchin]

@onyx dagger yeah

But it's has been already 2 days but still

@onyx dagger

[onyx dagger]

Kindly refer to #faq 5.4

[gleaming quartz]

Hello someone linked his twitter in my account

How to stop him un join for 1 week ?

Please anyone help me ?

@onyx dagger

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gleaming quartz.

[ruby warren]

I want to delete my old Facebook friends please help🙏

[night cloak]

Accidentally switched to South America server how can I go back to Europe

[raw lichen]

You goto the customer service in pubg

And type ur problem

[raw lichen]

What do you mean?

[raw lichen]

English please

[olive dove]

@night cloak
Follow these steps: https://media.discordapp.net/attachments/481200416349224980/781925225545072720/image0.png?width=1443&height=559

[night cloak]

@olive dove bro

What is your feedback on Customer Service?

[olive dove]

@night cloak open a new one and follow the insturctions i sent before

[raw lichen]

Thats my feedback. We just need to be patient

[night cloak]

Ok

[tulip bane]

Why is there glitch in tdm

[night cloak]

My: I accidentally switched servers
Feedback: Please provide additional information to better serve you.
@olive dove

[tulip bane]

It is stuck on 21 seconds and doesnt start. all my teammates are playing without any issue

[night cloak]

One message removed from a suspended account.

[onyx dagger]

Restarting the game should fix the issue, @tulip bane.

[raw lichen]

Oh

[tulip bane]

No it doesnt fix it @onyx dagger

[raw lichen]

U can say: can you help me to change server before 60 days

[onyx dagger]

Try clearing the app cache of the game from the Device settings, @tulip bane.

[tulip bane]

i deleted whole game then installed it fresh. still there is glitch. it isn’t in every game but 2/4 game has this glitch. sometimes glitch fixes when i kill myself with grenade couple times. @onyx dagger

[green belfry]

Why I'm not able to play arcade mode with emulator players

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @night cloak.

Feel free to report in #old, @tulip bane.

Do you get any error message, @green belfry?

[night cloak]

My: can you help me to change server before 60 days
Feedback: Let's see if these articles are helpful.

Articles:
Restrictions on switching servers @raw lichen

[green belfry]

I got that user not downloaded map.... But I played erangel classic map with that emulator player

[onyx dagger]

This is for you, @night cloak.

[polar shell]

My server was not changed to asia @onyx dagger i am waiting from morning i am getting bored i need to play pubg

[night cloak]

@onyx dagger

[raw lichen]

Screenshot

And send it here

[olive dove]

[onyx dagger]

Create a new conversation, and follow the instructions given in the message above, @night cloak.

[raw lichen]

I don’t understand that language

[night cloak]

Wait

[raw lichen]

What language is that

[onyx dagger]

Please be patient in this matter as it may take some time for the changes to happen, @polar shell.

[night cloak]

Turkish

[raw lichen]

Im gonna use google translate

[night cloak]

Turkish lang

[raw lichen]

Ok one sec

[onyx dagger]

Refer to this, @night cloak.

[raw lichen]

The one that says what if i pick the wrong server @night cloak

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[raw lichen]

Basically the second one @night cloak

[potent ridge]

Is this program harmful to the game?

[storm flume]

Use of unauthorized third-party software or methods, @potent ridge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

The system does not find the server based on the country/continent you have registered. It will select the server where you get the lowest ping. Feel free to change the server from KRJP to Asia from the game's basic settings.

I want to play pubg kr in india
I have downloaded the app from taptap
But when i try to log in it shows network error

[kindred sierra]

My account was hacked by a hacker, and now I recovered the Twitter account, but the person who stole the account classified it so that I could not access it and canceled the Twitter link. How can I solve this topic

[polar marsh]

@kindred sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@onyx dagger not working

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

I switched my server to South America by mistake. How can I go back to Europe?

I cannot contact Customer Service, the button does not appear.

Translate: What is your feedback on our customer support

@stark plank Dm pls

Whatt?? im playing PUBG Mobile

PUBG Mobile Lite Feedback What??

[raw lichen]

Bruh

Did u do my way?

@night cloak

[night cloak]

Yeah

[raw lichen]

Did u pick the second one?

[night cloak]

Can anyone help me I never downloaded nothing, I just seen this message ealry

[raw lichen]

Where did u download it? @night cloak

[night cloak]

At the App Store

a text comes out

And since I have both phones google I have it two

@raw lichen Dm Please

[raw lichen]

Did u use any other apps to make the download faster or smth?

[raw lichen]

Ok

[night cloak]

No

[raw lichen]

Oh

Idk for that one sorry

[night cloak]

You think they gonna give it back it says unlocks 11.29 2920 7:28:04

[raw lichen]

Try asking the moderator

Is that 7 hours?

[night cloak]

No that at 7:30

[raw lichen]

Oh thats the time?

[night cloak]

I think

Because 11.29 is today

[stark plank]

Hello,good work🙏

I come from PUBG mobile turkey server.They write to in game support after the wrong server change,the request is positive but they still can't change the server in the game? There are people waiting for 2 days.There are many people who have this problem.Is it due to the system? What exactly is the problem?

[raw lichen]

When did it happen?

[onyx dagger]

Are you sure that you downloaded the game from play store, @night cloak?

Please reinstall the game.

[night cloak]

Yes

[raw lichen]

Ya

Reinstall it

[onyx dagger]

Please be patient, as it may take some tiome for the chances, @stark plank.

[night cloak]

Well I don’t know but it was in the morning

[raw lichen]

Oh

[onyx dagger]

Try reinstalling the game, @night cloak.

[raw lichen]

Just try to reinstall the game and see what happens

[onyx dagger]

And please do not go Off-Topic in this channel.

[night cloak]

I tried on my Samsung still don’t work

[raw lichen]

Oh ok

[night cloak]

I did

[raw lichen]

Oh

[onyx dagger]

So it is a 1 day ban, right? @night cloak

[night cloak]

I think I never I had this

[raw lichen]

Press details

[stark plank]

Understood thanks.

[onyx dagger]

Wait, @raw lichen.

[raw lichen]

Ok

[onyx dagger]

When did you recieve the ban, @night cloak?
Yesterday?

I mean on 28th?

[raw lichen]

Today at the morning he said

[night cloak]

Yes

[onyx dagger]

You're very welcome, @stark plank!

Hmmm.

[night cloak]

I mean yesterday in the morning

[raw lichen]

Oh

[onyx dagger]

....

Then please refer to the Latest Pinned message of this channel, @night cloak.

[stark plank]

Thank you so much😍

[raw lichen]

Lol

[onyx dagger]

, @stark plank.

[stark plank]

Haha😀

[cold urchin]

@night cloak it's not working from basic settings also

[final cloak]

Why

[light steppe]

Its been a week since i applied for sever change and i also got the confirmation but the option is still not available

[storm flume]

Hello, @final cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please be patient, @light steppe.

[light steppe]

Its been a week n only two days left till December 1st and the announcement said i cant change sever after December 1st

[celest shadow]

As long as you have contacted the customer service before December 1, you do not need to worry, @light steppe. That date is the deadline for anyone who wants contact the customer service to reset their server selection.

[light steppe]

Oh ok thnx

[night cloak]

@celest shadow bro pls help me I incorrectly switched my server to South America. How can I go back to Europe?

[night cloak]

@cold urchin Looks like your region is India. This might be the problem. Just keep an eye on this webpage for when can you find a stable version: https://www.pubg.com/category/announcements-en-gb/.

[teal dew]

Why i got banned i did nothing i am a normal player but

[polar marsh]

@teal dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @night cloak.

[turbid bluff]

When the giveaway ends

[celest shadow]

Are you referring to #rp16-giveaway?

[turbid bluff]

Yes

[night cloak]

Pubg Mobile lite what? im playing pubg mobile

[celest shadow]

No ETA on when it will end however the giveaway should start later today, @turbid bluff. You will need to be level 10 to participate in the giveaway.

[cold urchin]

@night cloak ok

[devout rampart]

What if an indian wins the giveaway

@polar marsh what if an indian player wins the giveaway

[raw lichen]

@night cloak sorry to ask, do you know when is the pubg agent going to help me so i can change server?

[glacial bramble]

Then they will get giveaway rewards

[night cloak]

@devout rampart They can choose to get the reward in their global version account or pass it to a different user of the server who have participated.

@celest shadow I do not have such buttons.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[devout rampart]

Ty hope

[night cloak]

@raw lichen Contact the customer service, provide your ID and wait for a few days.

[raw lichen]

I did

[devout rampart]

Hope do you have any information regarding the PUBG india

[night cloak]

After 1 interval, there will be no support for the server.

-PUBG Admin Woozie

is it correct?

@raw lichen Great. All you need now is to wait.

[raw lichen]

Ok

[night cloak]

@night cloak Could you elaborate what do you mean by interval?

1st of December

Sorry, translate problem Interval

[devout rampart]

That mean 2mrw

PUBG india haven't released any updates regarding it

[night cloak]

@night cloak If you have changed the server by mistake, you can contact the customer service to reset it one more time. It is regardless of date.

[night cloak]

Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

I write to customer service and it turns out like this.

Translate: what is your feedback on our customer support

@night cloak Tap on create a new ticket. The one says “Yeni..”

Hello,

Please report your problem in detail so that we can assist you as soon as possible.

I want to switch servers without waiting 60 days I wrote and sent.

@night cloak Make sure to select the options according to this: <#questions message>.

Translate: Check if these articles are correct.

1- Restrictions on changing servers

[next nebula]

My rank stuck 0.0% please help

[night cloak]

@night cloak There was no such message

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @next nebula.

[night cloak]

No, it didn't help, I chose, something like this came

im playing pubg mobile what

@night cloak Hey! Could you try to clear data of the game, open the game and change your game language to English language? Then contact the customer service.

Ok

is it ok?

[sick shale]

Yeah, now you have to wait for their response!

[night cloak]

Hello PUBG Support i'm in big problem

somebody hack my twitter account and he login to my account and i login from another link, i need to solve this problem i'm afraid my account got banned from the hack in few days

Hello everyone!

We fixed the server selection display issue and we apologize for the inconvenience. To minimize the impact of this issue on players, those affected can request a server selection wait time reset by contacting us before December 1 UTC. Claims made after this date will not be accepted.

-PUBG Mobile Community Manager Woozie

really?

[vestal willow]

Man whats this?

I caught some1 teaming up and got banned for the report

[polar marsh]

@vestal willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vestal willow People you have reported before

[rustic sentinel]

I want the metro royal theme link

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[drowsy adder]

Hello everyone, I have a problem with my server. I’m ranking for conqueror In duo Europe.. and in 26/11 I changed the server to North America by mistake.. I contacted the support but I can’t see the difference, I always have the same problem.. I wasted too much time in rank.. I really need your help 🥺🙏🏻 @polar marsh

[night cloak]

I contact them but they dint response sir, im afraid to destroy my account, i have 2 linked but the third is twitter stolen

i want to unlink or stop login to my account with twitter

i have all the information to prove that;s my account

and the last bill of purchase uc

Patience, @night cloak & @night cloak. They’ll answer you eventually. We cannot help with account related issues so they’re your only option.

Sir please i'm fraid the hack banned my account

There will be no help after December 1

Correct, @night cloak.

Please i spent alot of money in my account

We cannot help with account related issues.
@night cloak

[honest slate]

So what can you help then ? @night cloak

[night cloak]

i have 2 link now all i want to stop him logged from titter

When I asked @hope she said it would help

Just stop the twitter login to help me to unlink it from my account

@drowsy adder It can take a few days for the customer service to reset your server.

Please help me sir the contact support did't help me

@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[honest slate]

Bro, then why are you here for ? what can you help then right here?

[night cloak]

I contact just bot answer and he didn't help me

[drowsy adder]

@night cloak I hope that. Thank you for your answer 🙏🏻

[night cloak]

I want just to stop the twitter link to stop the hack login to my account and i will unlink it

@honest slate I’m here for sharing my knowledge. This is a community support channel. For customer service, the in-game is your only option.

i contact twitter also and i wait ther reply

[foggy pine]

When crew challenge is coming and bonus challenge M

[night cloak]

@foggy pine Bonus challenge should be available to people in US now. And crew challenge information will be shared in-game.

[honest slate]

How would anyone know that what should we ask here? I cant see you guys solved any problem, you either just say go to customer service or its not your problem, whats the purpose of this ? how would i know about your knowledge? @night cloak

[foggy pine]

🙈

Ok thanks

[night cloak]

One can easily find out by reading the most important channel of the server, which is #735483472432594994. Please read this channel before writing messages in the server.

@night cloak Please bro i need your help !

So i want to contact some one directly

I need help asap !

[honest slate]

So you're here to tell us the guidelines only ?

[night cloak]

@night cloak I already told you what to do. Repeating questions will not magically solve your issues.

[honest slate]

are you kidding me ?

[night cloak]

I do i do

but no one help me !

What i supposed to do !

[wary dirge]

A friend of mine accidentally switched her server from NA to EU when she was looking for custom rooms to join. Is there anything she can do to switch back to NA? Thanks.

[night cloak]

i see the hack destroy my account

Any can help me never downloaded nothing

@honest slate This is a community support channel for the server where all members can share their knowledge to help each other. For account related issues, people must contact the customer service as community members cannot help with those.

There are videos like Season 12 Introduction in the game files, can I delete it?

@wary dirge That was a bug. They just need to contact the customer service to reset their server one more time.

@night cloak Please try to factory reset your iPhone and install the game from the App Store.

@night cloak bro i accidentally changed my server and someone told me to contact customer support and they can give me an option to change it again , i did it and its been 3 days since the support said that they'll help me change it

when will my server reset man? how much more time.

[night cloak]

I do not recommend tempering with the game files. If you trigger the anti cheat engine, you may receive a ban.

@night cloak been 2 days man when will i get a server change option?

@night cloak It can take a few days to a week. Week because of the weekend.

so do i expect it to change tomorrow?

and this way is legit right? like dont tell me i got rickrolled

If you have waited 6 days, yeah.

And, that is the only way.

waited 3 days man

Then you can count 4 more days, but it should reset earlier.

i see.

thanks man. i hope it resets very soon.

Good luck!

thanks man , appreciated. @night cloak

[uneven pumice]

@night cloak my answer?

[torpid falcon]

I really need some help here, I've been playing metro royale and I've got a bugged story mission in that mode, it asks me to survive for 20 minutes in 1 match, and I've done several times now, but the mission is not progressing, I get a survival timer while I'm in the match, that counts down from 20 minutes to zero, but after the countdown ends it doesn't show that it's been completed, I can't progress through the story missions due to this one mission, I've been trying to get it done for over a week now, even tried repairing the game, but that didn't work

[night cloak]

@uneven pumice Could you ask again?

[uneven pumice]

@night cloak i am orgonizing a tournament. An authorized pubg mobile event that is why i have tournament room card so i want a complete result of a match in tournament room card because i heard that it is possible.

[night cloak]

@torpid falcon Could you report the issue in #old?

Meanwhile try to do some client repairing from the login screen.

[torpid falcon]

Alright I'll do that, and yes I've already tried repairing the client, that didn't do anything

[night cloak]

@uneven pumice What do you mean by a complete result? Could you elaborate?

[uneven pumice]

How much dmg the player taken and given how much travelled

@night cloak

[night cloak]

@uneven pumice I don’t think you can see such information with a tourney card. Could you share a screenshot where did you see it?

[uneven pumice]

See monitor he is calculating all the things like dmg etc

@night cloak

[desert drum]

Any news about pubg mobile india.

[storm flume]

Please refer to this channel's pinned messages for further information, @desert drum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[azure rover]

Bro where can i report hackers

[storm flume]

Hello, @azure rover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[green merlin]

What about bonus challenge in Asia while American players are having it? Also what about all my Battle Coins I collected which is not redeemed yet

[clear spindle]

Wait patiently for it to rollout in your region.

And don't spam the same thing in every channel.

[polar shell]

Rock i am unable to change my server @clear spindle

The option has not come

[clear spindle]

I remember answering you.

To be patient.

[polar shell]

Yes

I am wating from morning

[clear spindle]

You'll get it on or before December 1st.

[polar shell]

Ok

[maiden moat]

One message removed from a suspended account.

[crude vigil]

Hello, I contacted support almost 40 days ago and my support ticket is still open with no reply or progress.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @crude vigil.

[crude vigil]

I know I takes long but 40 days ?

[raw lichen]

Bruh pubg havent emailed me yet

I need to push to conqueror

[desert dagger]

Any admin? Where can i report a hacking fb page and telegram?
@admin
<@&481161015728406538>

[woven atlas]

@desert dagger report here
https://out.weisurvey.com/?sid=5f9104c076051fbfb27d1362&ADTAG=sid.5f9104c076051fbfb27d1362

[storm flume]

Hello, @vapid tendon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vapid tendon]

Hacker

[night cloak]

@hope#1234 or anyone does this mean am ban for one day

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[desert dagger]

@woven atlas thanks

[raw lichen]

It says unlocks today

The pubg mobile bot asked you to File Claim @night cloak

[earnest mantle]

@polar marsh Please help I changed my server by mistake in korean version any solution?

[vagrant onyx]

@night cloak ban less than 1 days

[storm willow]

@earnest mantle only global version support here

[earnest mantle]

😭😭😭

[storm willow]

Try contacting ingame customer support @earnest mantle

[earnest mantle]

Anybody have any solution for korean version

[earnest mantle]

They are not replying

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @earnest mantle.

[drowsy lagoon]

Hello .. all I did was open the game from the file manager, not from the app drawer. I was blocked for 24 hours, and then it was extended for 10 years. Please help me

[polar marsh]

@drowsy lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

any news about the one day ban? dont say contact customer service. is it fixed y’all said its getting fixed. a few days ago.

heres proof

@sick shale

@onyx dagger

[onyx dagger]

You see, @night cloak,
They too, are asking you to Kindly wait patiently.

[night cloak]

wanted ask is it fixed

i am not inpatient and will be after a few days

[onyx dagger]

No information about that, sadly.

[night cloak]

So. Still getting fixed.

[onyx dagger]

Yep.

[tacit night]

I have question

[onyx dagger]

Go ahead, @tacit night.

[proven tiger]

How i can return my account.

[onyx dagger]

Kindly state your issue more briefly, @proven tiger.

[tacit night]

Why when i fire in any weapon the bullet it does damage?

[proven tiger]

Where i can go .

[onyx dagger]

Is your Game account hacked?

[proven tiger]

Noooooo

[onyx dagger]

You probably shot the enemy in different parts, or maybe the enemy had vest/helmet, @tacit night.

[proven tiger]

They returned me to 1200 points ?????

[opal hull]

Ban This hacker

[onyx dagger]

Could you please state your issue more briefly, @proven tiger?

[tacit night]

@onyx dagger auctuly he don't get damage!

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @opal hull. Additionally you can report them via http://cheater-report.pubgm.cc/.

Again, that can be because you might have shot the enemy on different parts or maybe the bullets didnt hit the player, @tacit night.

[novel hinge]

Hi someone hacked my gmail account and it was link with my pubg account but I link my fb and Twitter account also with so plz help me to unlink my gmail account from my I'd

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @novel hinge.

[sweet aurora]

Here in Africa we need a server

[ionic mauve]

Funny hack

[twilit kestrel]

Hi

My server by mistake change

I have contacted but no solution has been found

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @twilit kestrel.

And if you already did contact them, please wait patiently for their reply. Refer to #faq 5.4

Hack? @ionic mauve

[onyx dagger]

Feel free to share your Thoughts in #old.

[grim relic]

U r from Africa right, then use MIDDLE EAST

[ionic mauve]

I was play a solo mod and I have a video for every hacker in pubg mobile when I reported hem I don’t have any replay

[twilit kestrel]

@onyx dagger

See

[grim relic]

Ask your friends and put their id in discord and bulk report them 😉

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @ionic mauve. Additionally you can report them via http://cheater-report.pubgm.cc/.

Patience, @twilit kestrel.

[tropic torrent]

5162698095 I didn't use a program, help

[twilit kestrel]

@onyx dagger I waited three days

[onyx dagger]

It will take some time, @twilit kestrel.
The server cool down time will be reset within 1st of December.

[ionic mauve]

This is her Id 51261048147 he is a pro hacker

[onyx dagger]

Refer to #faq 2.12, @tropic torrent.

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @ionic mauve. Additionally you can report them via http://cheater-report.pubgm.cc/.

[twilit kestrel]

Ok

[rigid burrow]

@onyx dagger

When will be the next update??
Will that solve this issue?
@kai'sa

[twilit kestrel]

pubg india when

Confirm date

[raw lichen]

Guys

[tropic torrent]

5162698095 I didn't use a program, help

[raw lichen]

For the ones that have question about resetting the server takes to long, you guys needs to be patient, it will work on 1 December as @onyx dagger said. So be patient

[tropic torrent]

5162698095 I didn't use a program, help

[night cloak]

It is my second message, which I get to send to your company, they blocked my account for 10 years which seems exaggerated I have been playing PUBG Mobile for more than 3 years, I have always been a legal player, and invested more than $ 9000 in that account and I have a premium subscription, as well as I have the RP premium plus, gentlemen let's be honest in 10 years I will no longer be playing the game, and you are robbing me because I will not be using or enjoying any of the benefits that I have paid in that account and my money will be stagnant, if you do not return my account I will have to go to a lawyer and initiate a claim process against Tencent Games

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn anchor]

Why was I blocked? I play fair, unlock

[polar marsh]

@unborn anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven atlas]

@frank cargo no begging here.

[celest shadow]

Do not beg for in-game items or otherwise here, @frank cargo. It is against the #735483472432594994.

[tropic torrent]

5162698095 I didn't use a program, help

[polar marsh]

@tropic torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar shell]

Piston i want to change server becouse of bug my server change please do it correct i contacted on customer service also @celest shadow

I am waiting from 15 hours

[celest shadow]

I'm pretty sure I have already answered you earlier today in this regard, @polar shell. Please be patient and wait a few days, that's all you have to do now. They will reset it for you within a few days time.

[polar shell]

I can wait but what will happen with waiting becouse i am trying to push conqueror and there are many hackers if i wait till 1 December then top 500 list will reach more up and it will be hard for me to push @celest shadow

[celest shadow]

Unfortunately, that is something I am unable to help you with.

[polar shell]

Will pubg ever a hack proof game there is many hacker i reported them with that link and in game also but they get banned but only for 7 days @celest shadow

[storm flume]

Hello, @polar shell!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

You are free to report as many cheaters as you can, preferably using the in-game reporting function, or alternatively the link provided above.

Additionally, you may share your concerns in #old.

[iron bluff]

Hello

[tardy flower]

Hello, one of my link (facebook) was hacked, but I still have access to the rest of other links in account, but I cannot unlink the lost account because an attacker logs into my account every day through this link

What to do , who can help me?

[iron bluff]

Any admin or moderator online?

[polar shell]

@sick shale

[pliant galleon]

Report that player plss

He's my friend but he's using cheat