questions

[onyx cairn]

It's valid! ☑️
Tap on "details" to see where it came from.
It is a redirected mail to apply for a third party tournament.

[honest girder]

Thank you ❤️

[west whale]

Worst server I joined

[upbeat vale]

Pubg my 540 UC was gone please give me my UC

[bold shale]

Anyone here to assist me ?

[polar marsh]

@covert sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Metro event more than 600k cash

[upbeat vale]

Why my UC is gone

[ivory quartz]

My accoun has been hacked, please help

[upbeat vale]

guys Please help Me my UC is gone

[grim relic]

U modified mobile view into iPad view , there is a chance of ban be aware bro

[mild gulch]

help to change the server, please

[upbeat vale]

But I need my uc

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @mild gulch.

[bold shale]

@onyx dagger bro

[onyx dagger]

Did you buy UC from sites other than MidasBuy and in-game before, @upbeat vale?

Yes, @bold shale?
State your issue.

[bold shale]

Done bro in #old

[onyx dagger]

It is literally like that, @bold shale.

The character will be a default one when you play a War match.

[bold shale]

Why can't you give default male character as you give for sara ?

[onyx dagger]

Feel free to share your Thoughts in #old.

[bold shale]

done but no one will care abt it

[onyx dagger]

They will, dont worry.
The Team checks the channel everyday. :)

[bold shale]

[grim relic]

Thanks @onyx dagger lol😁

[onyx dagger]

Alright. @bold shale

@grim relic, ❤️

[shy arrow]

can u tell me what kind of problem is that...i faced it in every starting of match....

[onyx dagger]

State your issue, @shy arrow.

[shy arrow]

okk wait..

[onyx dagger]

Alright.

[bold shale]

@onyx dagger bro

[onyx dagger]

Yes, @bold shale?

[bold shale]

When i start quickmatch alone its comming , but when i start with my friends its showing a teammate has not downloaded the map

[onyx dagger]

Probably a Bug, @shy arrow.
Kindly report the issue in #old.

[shy arrow]

okkk@onyx dagger

[onyx dagger]

That is a known Bug too, @bold shale.
Please report it in #old with a Screenshot of the error message.

Alright, @shy arrow!

[shy arrow]

understand

[bold shale]

Ok bro any solutions ??

[onyx dagger]

I really dont know any big solutions for it, sadly, @bold shale. :(

[night cloak]

say to your teamate to download the map this is the solution

[bold shale]

All my teamates have all maps and resource pack

[onyx dagger]

The best way for this is to report it in #old, @bold shale. :)

Patience, @sinful beacon.

[bold shale]

Okay 😊

[onyx dagger]

They wont answer you instantly.
Refer to #faq 5.4

Alright then, @bold shale.

[night cloak]

@sinful beacon Scroll up and send a screenshot.

[sinful beacon]

Ok

[bold shale]

Have to wait 6 hrs

[onyx dagger]

You may edit your last message, @bold shale. :)

[bold shale]

I want them to see my feedback , i'll wait for 6 hrs

[night cloak]

Good luck

[night cloak]

to all

[steady sequoia]

hi. i want to ask if we have pubg account link to facebook, and the facebook get banned can we login using it?

[polar marsh]

@steady sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Good luck to all with their problems

[sinful beacon]

@night cloak see now

[bold shale]

I'm afraid how many bugs will be in our version

[night cloak]

@sinful beacon It looks like you have somehow started a new conversation. Wait for the previous conversation to be dealt with. It can take up to a week.

[fickle sigil]

Hi the motorcycle's down button doesn't work on my device. I tried deleting the game and downloading it again but the problem could not be solved. can you help me <@&481161015728406538>

[night cloak]

@fickle sigil Please do not use the moderator role unless there’s an emergency.

[shy arrow]

I reported ....ok thank u....@onyx dagger

[onyx dagger]

You're very welcome, @shy arrow!

[night cloak]

And, to fix your problem, have you tried reinstalling the game?

[fickle sigil]

Oh I'm sorry I'm just wanna anyone does help for me

[bold shale]

Yes but still same problem

[night cloak]

No you.

[bold shale]

Oh i'm sry 😅

[upbeat vale]

Guys Please help me I need my UC back pubg mobile scammed with me

[shy arrow]

Need another help ...plz add the change emil option to my account. Id: 5389059071 (BDシ︎Xcalious)

[night cloak]

@fickle sigil Try the client repair from the login screen. Make sure to select the 5th initialisation option.

@upbeat vale What happened?

[sinful beacon]

@night cloak I cotact with pubg service tomorrow morning but they say that they will change server soon but they did not change I do not have any mail

[night cloak]

it happened with me too

[fickle sigil]

Thank you

[sinful beacon]

@night cloak how many time it take to change server

[night cloak]

@shy arrow Feel free to suggest it in the #old channel.

[upbeat vale]

Look my 542 UC was gone

Ohh thanks

[night cloak]

@upbeat vale Check your game-mail.

[bold shale]

Hi @night cloak , I have Bought 770 Uc but i'm unable to collect purchase bonus , why ??

[cyan mauve]

I want to unlink my email/mobile number linked to my account. As for now there is no way to unlink it by self. Can you please teach me how to ask ingame Customer Support to unlink.
On starting new conversation i type that i lost my email therefore wants to unlink. They show some topics which are not related to my question. I select they didn't help me. Then they show me to select response. If i select any option, they show me articles and simply end conversation.

[sinful beacon]

@night cloak please reply my messages

[shy arrow]

i recently reported for my problem. i can not add any report before 5hour

[night cloak]

600 uc gone i buy uc for buying sara But all gone

@sinful beacon It can take up to a week. Please create a conversation after a week if there’s no solution by then.

[glad bolt]

by mistake i choose wrong server please help

[night cloak]

its a bug?

[sinful beacon]

@night cloak no to change server after contact with pubg service

[shy arrow]

same problem@cyan mauve

[steady sequoia]

hi. i want to ask if we have pubg account link to facebook, and the facebook get b4nn3d can we login using it?

[night cloak]

@bold shale You can collect purchase bonus. Could you send a screenshot of the UC purchase screen? (Top right).

[bold shale]

One min @night cloak .

[night cloak]

@cyan mauve Please share your feedback in #old.

[upbeat vale]

I need my uc back

[night cloak]

@glad bolt Hey, if you have any server selection issues, please contact the customer support via the game settings. Refer to FAQ 5.3 in #faq for further instructions on how to contact support. The support will reset it for you one more time.

[upbeat vale]

Pubgm Please reply

[night cloak]

@steady sequoia You cannot login using it anymore, unfortunately.

hope tell him how to get back his uc

@upbeat vale Did you check game mail?

[upbeat vale]

Yes

[sinful beacon]

@night cloak you did not answer me that how many time it takes to change server after contact with costumer service

[upbeat vale]

I bought UC 1 month ago

[night cloak]

@night cloak Check your game mail if you do not remember spending them.

[steady sequoia]

thx man. now second question how can we check if we want to buy acc if its linked to a phone number or not?

[upbeat vale]

Hope are U from pubg

[cyan mauve]

I do but it's useless. They never response, even i have tried sending an email to CS.

[night cloak]

@upbeat vale No UC deduction message?

[upbeat vale]

No

[bold shale]

@night cloak

[night cloak]

you need to wait 60 days after you changed

[woeful swift]

any update about pubg mobile india

[upbeat vale]

When I opened pubg today it's showing 58 uc

[sinful beacon]

@night cloak why are you not answering my querulies

[night cloak]

@steady sequoia Account trading is a violation of the game’s ToS. Please avoid doing that to avoid a permanent ban.

[upbeat vale]

Look this

And Don't ban my id

[shy arrow]

my birth country bangladesh...i changed my country into austreilia 2 months ago and now i want to change my country again bangladesh... bt it is impossible without emil..cuz i unlink my emil account from google.... bt here showed me that i am linked with email......plz solve this problem....@night cloak

[steady sequoia]

ahh okay then i just need answer for my question about how can i check my account if its linked to a phone number or not

[night cloak]

@bold shale If you are from India, please keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/. The customer service cannot help you.

@sinful beacon I’m not a bot, have patience.

[sinful beacon]

@night cloak bro I am not asking this I wanna to say that my server is change by mistake then I contact with costumer service but they say that they will change it soon but after two days still it is not changing

[night cloak]

plz help with this problem.pubg changed my m762 skin..

@night cloak What was your previous skin? Try checking your inventory to see if you have equipped a different skin.

[bold shale]

But my friends got purchase bonus @night cloak they are also from India

[night cloak]

@sinful beacon Since you contacted the customer service, please wait up to a week.

[shy arrow]

what can i do...@night cloak

[night cloak]

@bold shale It is probably an error. I would not recommend you to play the game.

[sinful beacon]

@night cloak but some people's server are changing after 2 or 3 hours

[night cloak]

it happen only in few match
but i want to know why they changed?
my previous skin was chicken m762 that skin comes in s6

[sinful beacon]

@night cloak but my server is not changing after 2 days

[candid creek]

Guys if I use streced can I get banned?

[shy arrow]

hlw?

[night cloak]

@shy arrow Unfortunately, it cannot be solved. You will need to create a new game account with your current country.

[bold shale]

But no rewards for me ?

[night cloak]

it happen only in few match
but i want to know why they changed?
my previous skin was chicken m762 that skin comes in s6

@bold shale As I said, the customer service cannot help you if you are from that region. Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

[sinful beacon]

@glad bolt same thing they say me tommorow morning but not any progress

[bold shale]

Okay , thanks 🤧

[silver moth]

how to get cyber week exclusive pack? 😟

[shy arrow]

i unlinked my google account from pubg bt and want to add a new gmail account bt i can't

[brazen knoll]

مرحبا . لقد قمت عن طريق الخطأ بإختيار السيرفر يرجى من الشركة إ عطائي الحل في أقرب وقت

[storm flume]

Please do not use languages other than English, @brazen knoll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@night cloak How many skins do you own for the said weapon? Do you own both the red and the chicken?

@silver moth Tap on cyber week event and purchase any of the 8 items available.

[bold shale]

@night cloak , when i kill enemy and take his gun , it show the skin of him not mine , i faced this bug many time

[glad bolt]

@sinful beacon it took almost three days but I am not able to change my server

[night cloak]

You will need to wait 7 days after you can link a new login method.

[sinful beacon]

Help@night cloak I give server change application tomorrow morning but still there was not progress

[silver moth]

This one? @night cloak

[sinful beacon]

@night cloak why this is with me while others servers shift after 2 -3 hours

[night cloak]

@bold shale Feel free to use #old to report this bug. And, @night cloak if you are facing this issue, please report it.

[night cloak]

have only chicken m762

[glad bolt]

@night cloak please help me to this is to almost 3 days but I am not able to change my server

[sinful beacon]

@glad bolt same with me

[night cloak]

I said 1 week. Not 1 day. Please avoid repeating it.

[glad bolt]

@sinful beacon I am not changed my server this is automatically changed

[sinful beacon]

@night cloak but they say servers will not changing after 1 December

[night cloak]

@night cloak Please report the issue in #old. It looks like a pickup bug.

[cold urchin]

@night cloak why is it happening in new id i have selected Asia tho but it's not switching to Asia it's getting automatically krjp

@night cloak can u solve this

[night cloak]

ok thank you for all

@sinful beacon Don’t worry, if you have selected the server mistakenly, the customer care will give you an exclusive option to change it. Don’t worry about it.

[sinful beacon]

@night cloak ok thanks

[night cloak]

@cold urchin Could you make a screen recording video and share here?

[sinful beacon]

😋 😋

[silver moth]

This one? @night cloak

[cold urchin]

@night cloak ok wait

[night cloak]

@silver moth Yes. You can purchase the 8 items shown at the left.

[opal knoll]

What do i do when i receive this message, just wait? Or repair the game? Because the countdown is still not reset

[night cloak]

@opal knoll Unfortunately, there’s no way to change the server again before 60 days if that didn’t help. Feel free to share it in #old if you didn’t get your server changed.

[silver moth]

@night cloak if i purchase this item and i will get cyber week exclusive pack?

[wise fox]

Hi, how to unlink facebook please ? I don't have the option up there
(got mail linked)

[devout geode]

You have to wait now, because it may take some time to make changes even if you got the message first.

[opal knoll]

@devout geode thanks a lot m8

Ill wait till december 1st

[night cloak]

@silver moth Yes. You can purchase items to receive cyber points.

[sinful beacon]

@night cloak one more question when will pubg India coming

[crystal hinge]

Look, I was playing my game with my normal brother and the electricity went away, I switched to mobile data and after 5 minutes he threw me out of the game 10 years ban screen came to me, it is really embarrassing that you banned me unfairly. Money-eyed people like you do not understand people like us, do you know how much money I have saved to invest money in the game? If this game is fair, remove my ban. ID: 5147541545

[polar marsh]

@crystal hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@wise fox You will need to login through Facebook to unlink it.

@sinful beacon Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

[glacial bramble]

@night cloak hi hopeeiyy, how to report cheater

[storm flume]

Hello, @glacial bramble!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx dagger]

Sadly, I didnt understand what did you mean.

[night cloak]

Follow the paragraph.

[glacial bramble]

Nah

[sinful beacon]

@night cloak

[onyx dagger]

If the account is not Active, I think you're not able to.

[wise fox]

Tried logging out and logging back in using facebook, still no option to unlink :/

[onyx dagger]

But you can try logging in with your second linked social media account, if you do have one.

[steady sequoia]

Okay thx man

[onyx dagger]

That doesnt work like that, @wise fox.
You need to unlink it in-game.

[night cloak]

@sinful beacon So you did not scroll up the last time? Please do not give false information here.

[onyx dagger]

You're very welcome, @steady sequoia!

[wise fox]

(I am actually in game looking, in the settings)

[sinful beacon]

@night cloak I tell you that they did not answer my today question

@night cloak this was of tommorow

[night cloak]

@sinful beacon This is not a live chat. You will only get a reply when there’s a server change.

[onyx dagger]

Dont you see an Option to unlink the linked social media in the game settings, @wise fox?

If you dont, kindly contact Customer Service in-game about this and they would probably unlink it for you.

[sinful beacon]

@night cloak ok I am really sorry please apologize me

[wise fox]

oh, not that bot again ><

[night cloak]

No worries.

[sinful beacon]

@night cloak ok thanks

[onyx dagger]

Sadly, That's the only way, @wise fox.
And they do have the bot for a Reason.

[night cloak]

Wrong mention?

[onyx dagger]

Oop-

[wise fox]

do you have to actually have 2 social media links ?

[onyx dagger]

Yep. You need to.

[wise fox]

like, the email doesnt count ?

[onyx dagger]

Well, actually, the Email link feature is still in BETA version, so it may face issues. I suggest you to link another social media account too.

[surreal storm]

good morning my friend :
My account has been banned ... and the reason for that is that I have transferred the game files - (contained within the obb file only, meaning I did not transfer the files in the data) - from the phone to the 'game loop' simulator because I live in Syria and our internet is very weak and downloading The game within the emulator takes a long time, and I did not know that transferring files violates the rules of the game, and when I finished transferring files as soon as I entered the account, I was banned ... and you can review my account to make sure that I did not use a hacker program or play with a hacker. My id: 5271777141

[polar marsh]

@surreal storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opal knoll]

@surreal storm yknow accepting apeals happens rarely and the chance you,'re getting unbanned is like 1%

[bold shale]

This is showing for PUBG PC

[night cloak]

@bold shale Because there’s no recent announcement regarding Indians. Just keep an eye on it as the information will be first shared there.

[bold shale]

Okay ✌🏻

[vernal lion]

My pubg mobile vng account did not unlink please help me

[rotund marlin]

will i get Cyber points for spending UC on upgrading my profile

[proud scaffold]

When is African Server coming back?

[silver moth]

@night cloak only cyber point? 🙄 i want to get cyber week exclusive pack

[vernal lion]

My pubg mobile VNG account did not unlink please help me

[hallow monolith]

Hi

My account got hacked

I got linked with email

How to recover my account. Please help me

[celest shadow]

It should work, it counts on every UC that you spend. So, 1 UC equals to 1 Cyber Point.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vernal lion.

[celest shadow]

You can contact the customer service for further assistance, @hallow monolith. Please refer to FAQ 5.3 in #faq.

[keen sentinel]

My account in the game has been banned without warning. And without cause and I have not violated the terms and conditions of the game. and I hope that my account will be returned and removed from it. please un banned my account i didnt break ur rules
I used to reduce all my money to upgrade the account and buy everything is new

I play with : iPad 12 pro
8 fingers.
I have a lot of videos about my game. I always made sure to play within the rules of the game
I hope that you will come to the decision again because I am subjected to severe injustice in this decision.
Thanks pubg💔

[polar marsh]

@keen sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uneven pumice]

I heard that with tournament room card we can get complete result of the room and i have tournament room card now how can i get the full result of the room?

[brittle marsh]

I have a question. Whenever I play pubg mobile. It feels like my player moving or running slower than usual. At first I thought because of the graphic setting so I changes to smooth from hd. But still that problem. My finger moved faster but it react late and slow

[versed crypt]

Hello Pubg I Didn't Violate Any Rules Of Urs And Didn't Even Any Hack But U Ban My Both Account Just Because I'm Pushing To Conqueror My Acc. No. Are (1)5213662359
(2)5267398386
Please Unban My Account With No Tier Reset If U Want Proove I've To Many Videos Of My Gameplay And I Can Show You Please Check What's The Problem My All Hard Work Gonna Waste If U Guys Reset My Tier For No Reason Just Check Those Guys Who Reported Me Are Legit Or Not And Why Did They Report Me Cause I Didn't Do Anything Please Give Me Acc With Tier Otherwise I'm Not Goin To Play Pubg And Upload Any Video Related To Pubg This Is Soo Wrong U Didn't Ban Any Of Those Player Who R In Top 100 Aisa Player And They Use Cheat But U Ban Me😭

[polar marsh]

@versed crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[river cliff]

I sent support from my blocked account many times. But the response is the same as the auto response. I want to talk to a real person. My account has been blocked by mistake

[polar marsh]

@river cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Metro Royale, @brittle marsh?

[wanton parcel]

there is a one youtuber name tyrion gaming his account was hacked and that hacker banned his account pls help him

[onyx dagger]

Kindly tell him to contact Customer Service in-game, @wanton parcel.

[brittle marsh]

@onyx dagger nope in all game

[onyx dagger]

I think you wont be able to get the tournament results, sadly, @uneven pumice.

[wanton parcel]

he has tried that also

[onyx dagger]

If so, kindly report in #old, with a small video as proof, @brittle marsh.

[rough iris]

Pubg india kab ayega

[storm flume]

Please do not use languages other than English, @rough iris. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Then he has to wait for the reply, @wanton parcel.

[brittle marsh]

@onyx dagger got it thanks

[rough iris]

When pubg india come

[onyx dagger]

@rough iris, Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/ .

You're very welcome, @brittle marsh!

[wanton parcel]

his account was banned for 10 years

[slate haven]

@polar marsh Why my account get a 52 merit? But I dont kill any my temmates during the game. Pls Answer fast

[pulsar geyser]

I heard that with tournament room card we can get complete result of the room and i have tournament room card now how can i get the full result of the room?

@onyx dagger

[celest shadow]

@brisk tinsel, here.

[onyx dagger]

You may have killed any of the teammates in any of the matches you've played today, by mistake, @slate haven.

[crude citrus]

idk what happen, but if i wanna login with my twitter, i can't?

[celest shadow]

To check the 50 recent changes of your Merit, please go to your Tier Overview, and click the question mark icon beside your Merit number, @slate haven.

[brisk tinsel]

Hello

[raw elk]

I want to report a hacker i have video of his gameplay in which he is using hack so where i can post a video?

[brisk tinsel]

I have a complaint

I lost a total of 110 uc without any purchase

[onyx dagger]

It would take some time, @crude citrus. Please be patient.

[brisk tinsel]

Can yall return my lost uc

[celest shadow]

Please make sure you have a stable Internet connection or else you will not be able to log into your account, @crude citrus.

[onyx dagger]

Did you purchase UC from any of the sites other than MidasBuy and in-game, @brisk tinsel?

[brisk tinsel]

@onyx dagger nope

Legit payment

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @raw elk. Additionally you can report them via http://cheater-report.pubgm.cc/.

[brisk tinsel]

@onyx dagger i did

[crude citrus]

@onyx dagger @celest shadow allrght, thankyou so much🙏

[brisk tinsel]

2 times

[celest shadow]

Are you sure you did not accidentally spent the UC?

[brisk tinsel]

First the 100 uc lost, then the second 10 uc lost

@celest shadow nope

[onyx dagger]

You're very welcome, @crude citrus!

[celest shadow]

In that case, someone may have access to your PUBG MOBILE account. Please make sure that you change your social media passwords to secure your account, @brisk tinsel.

Unfortunately, this is not a payment related issue. The customer service is unable to assist you with this since (someone in your account) spent the UC.

[brisk tinsel]

@celest shadow if you can't return it, its ok. 😢👍🏻

[odd vigil]

My account was banned gameloop beta 7.1

[brisk tinsel]

@celest shadow no one used my acc

K then, thx for the service😞💔

[celest shadow]

We are unable to help with such issues here, @brisk tinsel. Please contact the customer service, and let them know of your issue.

[brisk tinsel]

I did

Months ago...

At least yall tried❤️

[storm flume]

You can now access #emulator-chat and #emulator-support, @odd vigil. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

You may move to #emulator-support. :)

[somber birch]

Hello bro need uc

[onyx dagger]

Check out #rp16-giveaway, @somber birch, to get a chance to win an Elite RP pass, and 5000 UC!
Also, it is visible that you're begging in other channels. Please do not beg in this server, it is not allowed.

[somber birch]

Ok

With serve

[onyx dagger]

#rp16-giveaway.

[thorny garden]

Hello

[onyx dagger]

Hi, @thorny garden!
Kindly state your issue.

[thorny garden]

I am still unraked though I am in top 100

[onyx dagger]

Could you please share a screenshot of the rank here, @thorny garden?

[onyx dagger]

Kindly be patient for the Rank Refresh, @thorny garden.

[thorny garden]

3 days so far

[stuck gazelle]

i get nice ping in my iphone 5s and on my emulator but high ping in my redmi 8 please help me ASAP!!!

[onyx dagger]

You may report it in #old then, @thorny garden.

That's weird, @stuck gazelle.

[flint frost]

Can any one play on metro royal undercover mode
I have a problem with matchmaking its still forever and not working

[onyx dagger]

You may try switching the server, @flint frost.

[kind fulcrum]

<@&481161015728406538> @sand path @vital sluice

Hello! I apologize for my English, I am from Russia. Such a story happened, I entered the Metro Exodus match, immediately fell through the textures and the match start timer froze, I re-entered the lobby and I lost all my uniforms: armor and a backpack of level 6, a machine gun, first-aid kits and other supplies. How to deal with this? Can developers look at the logs and, due to game errors, return to me what I have earned for a long time?

@onyx dagger Who do I need to mention?

[clear spindle]

Please report that in #old without mentioning any roles or staffs and you won't be getting lost items, @kind fulcrum. Moderator role is only for server emergencies.

@onyx dagger mind going through the DM from @storm flume.

[signal sundial]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @signal sundial. Remember to read through #faq before asking questions in the support channels.

[kind fulcrum]

@clear spindle Sorry to tag you, I didn't know about that. Thanks for the tip. Please tell me, how long will the technical support answer?

[pseudo parrot]

Where i find discord for Middle East?

[clear spindle]

The Tencent Games staff's goes through the channel and they'll check the issue, @kind fulcrum you're not guaranteed to get a reply from there.

@pseudo parrot check #735483472432594994 subpoint 3.1

[night cloak]

it’s About 38 hours i got this msg Still can’t change server🤧 Someone help me plz❤️

[clear spindle]

You'll be getting that option on or before December 1st.

[night cloak]

@clear spindle thet msg says you can change it now but still i Cant change it, is there anyway To get that option or just waiting for it?

[clear spindle]

Waiting is the only option.

[night cloak]

if i didn’t get that change.!@clear spindle

[clear spindle]

You'll get the option.

[night cloak]

Thx for helping me🙏💙@clear spindle

[clear spindle]

You're welcome :)

[night cloak]

@clear spindle 💙

[pseudo parrot]

My friend change server but me no , what the problem?

[clear spindle]

??

[polar marsh]

@hardy obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Contact the in-game customer service for a one time Server changing option.

Before December 1st.

[kind fulcrum]

@clear spindle

the bot in the support chat told me to edit the message and indicate the identification number and my device. but for some reason my message is not edited. what to do?

[uneven pumice]

I heard that with tournament room card we can get complete result of the room and i have tournament room card now how can i get the full result of the room?

[pseudo parrot]

I contacted with him ,and send for me msg says you can change it now but still i Cant change it

[clear spindle]

You'll get the option to change on or before December 1st, @pseudo parrot.

[clear spindle]

@night cloak ^^

@kind fulcrum DM me the details or post that after 6h

[shadow zodiac]

November 28, 2020, 16:11 +0430Dear Pubg Team, Recently I have received a message "Your account will be
banned for violating regulations unlocks on 2030-08-30 18:27:20, Customer
support E-mail - [e-mail] "And then it's showing
account is disabled. But I had not done any violence against pubg guideline
please return my pubg account. ID- PUBG ID5636868673 Nickname- serajkashaf

[polar marsh]

@shadow zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light stirrup]

only account will be banned when some modification is found

as a lot hacker are coming in pubgm soo if you think your account is ban by mistake then contact customer services

[night cloak]

What hack client did u use

[light stirrup]

they will recheck and if you have not voilated any rules and regulationa your account will be returned

[night cloak]

No it wont if u contact customer service 100% tbey wont unban even if u didnt use hack or other things

Cuz they are BS

[marsh kraken]

No abusing@night cloak

[light stirrup]

@night cloak some time real person reply not bot

[marsh kraken]

Don't argue he has been muted

[light stirrup]

its luck

[night cloak]

Dont answer me cuz ur not a mod cya in general

teamers

[marsh kraken]

Report in game.

[night cloak]

i did

[marsh kraken]

Then be patient

[night cloak]

u report them too @marsh kraken reported a teamer 7 days ago and still no banned

[alpine flower]

Can't help if you're are racist please use "match making by language and opt for other then Arabic" if you have so much problem
And regarding teamers report them

[night cloak]

i am not a racist

i live in an arab country ;-;

they use hack and team up thats why i hate them so much @

[alpine flower]

Report them

[marsh kraken]

Pls move to a discussion channel @night cloak and @alpine flower

[stuck gazelle]

! emulator support

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @night cloak. Additionally you can report them via http://cheater-report.pubgm.cc/.

In #481204134859505684, @stuck gazelle, and its .emulator

[kind fulcrum]

@clear spindle

Nick Name: DV×Daniell
ID: 5458746868

Phone: iPhone XS

Cellular: MegaFon RUS

Country: Russia, Kaliningrad.

[willow wren]

Uh hello , I have changed my server by mistake :(

[marsh kraken]

@willow wren Contact customer support In Game

[willow wren]

ok

[steady sequoia]

is it true if you get 7 days b4nn3d once because of teaming with cheater, and u got 2nd time b4nn3d because of that its become 10 years not 7 days?

[onyx dagger]

Probably.

[willow wren]

the bot doesn't replie

[south harbor]

Bug in pubg lobby

[marsh kraken]

Report it in #old

[onyx dagger]

Patience please, @willow wren.

[willow wren]

????

@onyx dagger my brother switcheddd to KRJPPPPP

[onyx dagger]

By the way, is this the Global version of PUBG MOBILE, @willow wren?

[willow wren]

@onyx dagger yes Global

[onyx dagger]

Kindly refer to #faq 5.4, @willow wren.

And yeah it's kinda sus whether if it's the Global version, but okay.

[south harbor]

When im solo i can start the match of sniper training and quickmatch but when its solo, it says "teammate didnt download the map" but my teammate already downloaded it and he showed me his phone but still we cant start because it says teammate didnt download map

[willow wren]

I hope i can chnage my sevrer before December

cuz i cant play with my friends

[onyx dagger]

That is a known bug, @south harbor.
Please report it in #old, with a Screenshot of the error as a proof

[marsh kraken]

@willow wren click the link on that message

[onyx dagger]

You can, within 1st of December, if you did contact Customer Service in-game, @willow wren.

[willow wren]

@marsh kraken ?

[marsh kraken]

Wait

[south harbor]

I didn't have screenshot

[onyx dagger]

Wait. @marsh kraken

[south harbor]

Because we started payload instead because of the bug

[marsh kraken]

Ok you got permission

[willow wren]

?

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @willow wren.

[willow wren]

Imma wait the bot replie me

im at Step 4

[onyx dagger]

Alright.

You may just report with a detailed description of the issue then, @south harbor.

[willow wren]

Its the bot gonna replie me at Gmail or at game

[onyx dagger]

In-Game Customer Service.

[willow wren]

@onyx dagger ok ty

[onyx dagger]

You're very welcome, @willow wren!

[willow wren]

@onyx dagger

[onyx dagger]

Yes?

[willow wren]

@onyx dagger ok love ya

[onyx dagger]

Ooof. @willow wren
Lob ya too.

[willow wren]

❤️

[molten marsh]

How i can report a hcker with video?

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @molten marsh.

Additionally you can report them via http://cheater-report.pubgm.cc/.

[mild dove]

My eye button is not working it works when landing not anywhere pleae help

[fierce pelican]

How to fix tdm no enemy glitch?

[onyx dagger]

Try restarting the game, @mild dove.

[mild dove]

Done that

[onyx dagger]

Please state your issue more briefly, @fierce pelican.

[onyx dagger]

Then, @mild dove?

[lusty kindle]

Injection cheat

[mild dove]

Not working

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @lusty kindle. Additionally you can report them via http://cheater-report.pubgm.cc/.

That's what, @mild dove. Kindly try Restarting the game.

[mild dove]

I restarted game also not working

[onyx dagger]

Try clearing the app cache of the game from the Device settings then.

[fierce pelican]

@onyx dagger when i play tdm so manay time my teammates and enemy not show in match

[mild dove]

I have iphone

[heady nimbus]

Hello, I got banned from your PUBG Mobile game. I'm sure this is some kind of error, please double-check. My. ID 534046377

[polar marsh]

@heady nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly try doing a Routine repair of the Game, @fierce pelican.

[lusty kindle]

How look id enemy!

[fierce pelican]

@onyx dagger bla bla bla

[onyx dagger]

The ID of the player is there in the Screenshot which you have sent, @lusty kindle.
Here:

?? @fierce pelican

[fierce pelican]

Ask tencent to fix these faking glitch they make me angry

They make new glitches in every update

[onyx dagger]

#old if you did face any issues in the game.

[fierce pelican]

No one reply

[onyx dagger]

No one replies in that channel.
The Tencent Staff team goes through the channel everyday.

[rugged thistle]

How will I change my pubg server it is changed by mistake

Plz reply

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @rugged thistle.

[rugged thistle]

@onyx dagger they didn't respond

[fierce pelican]

Bonus challenge coming any date

[onyx dagger]

Kindly wait for their response then. @rugged thistle

[fierce pelican]

?

[onyx dagger]

No ETA, @fierce pelican.

[fierce pelican]

😩

Waiting from s14😭

Please ask tencent to why bonus challenge not coming

They available in other countries but why not Pakistan

[onyx dagger]

They will be back soon.
Let's hope for the best.

[marsh kraken]

@vagrant onyx You can report it in #old

[vagrant onyx]

@marsh kraken okey

[restive compass]

Why I can't purchase UC in UC Station with my Google Play Account?

[marsh kraken]

@restive compass can I know your region?

[restive compass]

Asia

[marsh kraken]

Not that in which country do you live in?

[restive compass]

Indonesia

[marsh kraken]

Can you explain more

[restive compass]

Wait

[marsh kraken]

Ok

[onyx dagger]

Does it show Your account might be at risk error?

[restive compass]

I got 924Uc just for 139k (Rupiahs)

[onyx dagger]

And what is the issue?

[restive compass]

I have 151.200 balance in my google play acc

But, my payment was declined

[onyx dagger]

Could you please try again after some time?

Please delete the screenshot of the google play above, it shows your Email, @restive compass.

Thank you.

[restive compass]

Yeaa, I restart my phone, remove my gplay acc, login again, and try it again.. But always declined :(

[onyx dagger]

I think you should try again after some time.

If the issue still persist, please dont hesitate to contact Customer Service in-game about this.

[restive compass]

Yesterday, I bought daily package for 3.000idr and it's success :(

[restive compass]

Thanks, I will sent an email to customer service :"))

[onyx dagger]

Alright then, @restive compass!

And you're very welcome. :)

[clear citrus]

Hello i wanna ask i choose wrong server by mistake also yesterday i talked with the customer service they say to me wait now after 24 still i don't receive any mail from them...

[onyx dagger]

Patience please, it will take some time to make the changes, @clear citrus.

[clear citrus]

Okay

[onyx dagger]

Alright then.

[south harbor]

How to use uc and what is the importance of uc

I've been playing since 2018 but didnt know that

[south rapids]

<@&481161015728406538> I need your help. The hacker has accessed my account again and the PuBGM customer service hasn’t got back to me since 15 days. I cant login to my account and he is threatening me to ban my account for 10 years I guess he will use hacks or something. What should I do please help me 😭😭😭

[clear spindle]

Contact the in-game customer service, @south rapids. The moderator mention is only for the server emergencies.

[night cloak]

What an alias does?

[south rapids]

@clear spindle they aren’t replying me from 15 days and I cant access my account so the bot will just close my ticket

[clear spindle]

Only they could help you.

UC = unknown cash which can be used for opening crates and outfits and also to use spins, @south harbor.

[cursive oxide]

I think the stairs shouldn't be there...

[storm flume]

Hello, @cursive oxide!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

@night cloak can you explain ?

[night cloak]

when i add friends, they says “add an alias so you can find them easily”
what’s that mean?

[clear spindle]

Nicknames.

[night cloak]

ok

[south rapids]

<@&481161015728406538> please tell me how can I get the attention of the pubgm customer support please

[clear spindle]

@south rapids Just state your issues in there, Next will be a mute for misusing the moderator role mention.

[south rapids]

Bro I did state my issue there but they arenot replying me now what should I do

[clear spindle]

State that issue again or wait for them to reply.

[quiet lantern]

Hello to everybody! I need help with account return.

[haughty fern]

Is there possible chance that the PUBG PC mode comes back to arcade?

[clear spindle]

@quiet lantern what happened to your account ??

[kind fulcrum]

@clear spindle
Add please to my post in #questions

Nick Name: DV×Daniell
ID: 5458746868

Phone: iPhone XS

Cellular: MegaFon RUS

Country: Russia, Kaliningrad.

[clear spindle]

@haughty fern No idea.

[kind fulcrum]

@clear spindle sorry, #old

[haughty fern]

Damn

[clear spindle]

@kind fulcrum I got your details and will mention that in #old.

[kind fulcrum]

@clear spindle thank you 🙏

[quiet lantern]

I can't log into my account, nickname ExZimal, ID 539465446. I change my Facebook, and now i can't relog because my old Facebook is deleted, but my old account in game existing, can you help?

Sorry for my english

[clear spindle]

Well you need that Facebook account to login.

[quiet lantern]

But he is deleted, I have another.

I can proof that account with ID 539465446 is mine

[clear spindle]

You can contact the Facebook customer service and try to get that account.

[south harbor]

Sadly, its impossible to regain it, thats what happened to my account,

[clear spindle]

Or else you need to create a new PUBG MOBILE account and play on that.

[quiet lantern]

Facebook blocked my account, I don't know why, and if my old Facebook is deleted, that how in game existing my account. I remember that I don't only log with Facebook, but with over logs.

[mystic ember]

My ping is 48MS in every mode always have low damage and enemies have high they can easily kill me and have to kill them with maximum shots before i was playing TDM with AWM 2 headshots to kill enemy i was repaired the game not helpful even im playing with minimum resource pack Im using Iphone 7 graphics smooth ultra why that’s happening with me

[clear spindle]

Nothing can be done if Facebook is not willing to help you.

[serene fractal]

how to get 90 fps back on Gameloop?

[storm flume]

You can now access #emulator-chat and #emulator-support, @serene fractal. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

That must be a body shot and a head shot, provide a detailed report (with a video recording) in #old.

[night cloak]

Hi, can you help me, my account has been hacked and I can no longer access it

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[uneven pumice]

Still didnt got the answer

[clear spindle]

She'll answer you when available.

[uneven pumice]

And also me and my team not getting reply on time from esports_sa

[night cloak]

I can’t find a match in undercover mode.

How do I fix it

@lime juniper Please tell about PUBG Mobile India . Many Youtubers Spreading Roomers . It's Really affect our patients. So please tell any Information 😭😭

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

@frozen dock No advertising

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Can anyone tell me how to fix matchmaking in undercover mode?

[night cloak]

We can not access this webpage from India

It saids I cant find match, I’ve tried like 10 times but it keeps saying the same thing. All the matchmaking settings are on auto

[fathom frost]

Hello, I need change server to Europe pls

[storm flume]

Please refer to this channel's pinned messages for further information, @fathom frost:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[half chasm]

i need help my id was ban without any reason pls unban

[polar marsh]

@half chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Plzzz someone help me, why can I not matchmake in undercover mode

[livid vapor]

My account got glitched and locked into middle east pls help!It was a Pubg KR Account

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @livid vapor.

[light stirrup]

@livid vapor bro no way out of it just wait and its server for pubgm global not kr

[livid vapor]

@storm flume Pubg kr discord link

[fathom frost]

I choose the wrong server by mistake and got banned for 60 days, cloud you perform a one time reset

[light stirrup]

@fathom frost by changing server will not ban your acccount

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fathom frost.

[bright light]

Hey

I got some problem here, can you guys help me?

[light stirrup]

@bright light how can i assist you

[night cloak]

@sick shale why can I not matchmake in undercover mode? It takes forever then saids unable to find match. I’ve tried this like 10 times same result

[bright light]

I just create a new account and i choose the ASIA server , but why do i get the NORTH AMERICA server?

[sick shale]

@night cloak Maybe there are not enough players, try at a different time or change your matchmaking settings

[twilit warren]

I want a server change back to Europe my ID:5510928099

[south rapids]

How can I contact pubgm facebook support

[night cloak]

I tried this at all times throughout the day yesterday, my matchmaking settings are on auto and I’ve had a few of my friends have the same issue

[light stirrup]

@bright light i dont know please contact in game services for your answer

@twilit warren please contact in game support

[bright light]

I just choose the asia server but pubgm give north america

[twilit warren]

@light stirrup how

[bright light]

And now i have to wait 60 days to change it back

[vale fox]

anyone know who to fix new tdm bug?

[fathom frost]

In-game technical support ignores my question

[vale fox]

it is really bad

[night cloak]

@bright light make new account then

[light stirrup]

@sick shale tell them how to contact in game support

@night cloak thats looks easy

[night cloak]

It is

[bright light]

I think it is called server selection bug

[devout geode]

You may contact customer service to ask for reset server selection cooldown.

[devout geode]

What was the latest reply you got from them?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @light stirrup.

[blissful shard]

my friend took the second ban atoa, I play with him forever, this is affecting a lot of people, so banning so much hacker that it is banning wrong, let's improve this anti-cheat !!!!

[polar marsh]

@blissful shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sick shale I think that you have a matchmaking bug in game

[onyx briar]

24min left and the boss and bots in advanced mode are not spawning
why is this?

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[solemn patio]

Hi
This is the 4th time I got banned this month! All were false reasons! I’m not playing with cheaters or using any nor am I using a cracked version! I have already deleted and reinstalled the game and emailed pubg for 4times but no reply!!
Any help?

[polar marsh]

@solemn patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly refer to the Pinned messages of this channel if it is a 1 day ban, @solemn patio.

@onyx briar

[willow wren]

the server is asia , but why im still playing krjp?

wtf

[wet stone]

Hi guys who can help me
i tried enter pubg metro form my emulator (but they give me issue - this mode is in testing and you cant access there0

!beta

[onyx dagger]

Unfortunately it isnt English, so I am not able to understand the SS, @willow wren,
And, did you play with your Friend?

[willow wren]

@onyx dagger yes

they play asia

[onyx dagger]

Kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @wet stone.

And Please move to #emulator-support.

Are you sure that your friend has Asia as the main server, @willow wren?

If not, that can be the reason.

[devout geode]

That is because your server is KRJP, @willow wren.

[willow wren]

@onyx dagger yesv

@devout geode yes my server is krjp , but my friens main sevrer is asia

[devout geode]

No matter.

[onyx dagger]

Then obviously, that's the reason, @willow wren.

This was intentional from the start. All final earnings will be counted towards each player's own region. Since you have the KRJP server selected, all addition or deduction of your points will take effect on your rank in KRJP, and not any other server, @willow wren.

[bleak sequoia]

Pls allow us to buy coupon scraps using silver in pubgm kr

[onyx dagger]

We provide community support only for the global English version of PUBG MOBILE here, @bleak sequoia.

[night cloak]

السلام عليكم
هل في وسيلة لفك ربط الحساب بالايميل او رقم الهاتف ؟!
لان في شخص ربطه بدون علمي وسارق كل شداتي واخاف يبند الحساب ..

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusty path]

my friend was 1 match away from conqueror and he got banned for 1 day and all his tiers reset.Whats the meaning of this pubg

[polar marsh]

@dusty path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly refer to the First Pinned message of this channel, @dusty path.

[willow wren]

@onyx dagger i dont really like the new system

@onyx dagger it seems like many people asking to the bot

[dreamy mesa]

already 2 times restored resources, did not help, changed the schedule, did not help, what to do? phone doodgee Y7, i from Ukraine.By the way, because of this bug, I sometimes see through the walls, I think that this is somehow unfair.

[onyx dagger]

Feel free to share your Feedbacks in #old, @willow wren.

Hello, @dreamy mesa!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[near tapir]

Hi i want to change my server it was mistakenly changed. is their any option i can swtich back my server?

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @near tapir.

[deep sand]

My friend account has banned without region . He don't cheats. Directly banned for 10year .. need help

[polar marsh]

@deep sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[molten geyser]

Hii

[onyx dagger]

Hello, @molten geyser!
Kindly state your issue.

[olive dove]

Asking for such things is not allowed, @molten geyser , please go through #735483472432594994 and avoid making such requests in the future.

[molten geyser]

I want plzz

[olive dove]

Again, @molten geyser .
Begging is not allowed, failing to abide with server rules might get you:

• temporarily muted, starting from 1 day, or;
• permanently suspended.

[molten geyser]

Ok

[flint jay]

Hello need assiastance for Gameloop 7.1 beta ban

[polar marsh]

@flint jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@uneven pumice Are you organising any tournament?

[spring gulch]

My Metro Royale does not let me enter.

[olive dove]

can you elaborate, @spring gulch ?

[sudden cliff]

Hello PubgMobile, you say that you will not impose penalties on the user when he uses a jailbroken device, but you have banned my account because I use a jailbroken device, and you know that once the game is installed on a jailbroken device, the account will be banned even if you do not modify the game files. And, you can try this to make sure yourself.

[olive dove]

Is your account banned, @sudden cliff ?

[sudden cliff]

yes

[polar marsh]

@sudden cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring gulch]

@MحMĐ, yes

[olive dove]

Can you explain your issue in details, @spring gulch ?

[spring gulch]

@olive dove Yes, I am unable to enter Metro Royale because when I click on it, it says 'This feature is still under Beta testing., and you have not been invited to try it out." I am wondering, is this supposed to happen?

[olive dove]

@spring gulch
https://media.discordapp.net/attachments/505322257157980160/776139363704111124/Screenshot_20201111-193329_PUBG_MOBILE.jpg?width=1442&height=251

[idle crescent]

Free Fire😂

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @idle crescent. Remember to read through #faq before asking questions in the support channels.

[chrome lake]

Hey so this is the Second time, that’s a get this message why ?

[storm flume]

Please refer to subpoint 4.5, in #faq for further information, 4.6 @chrome lake.

[magic spade]

How long does it take for the server reset, like after the whole process of in-game customer service?

[upbeat vale]

Please Pubg help me

Please pubg

[light stirrup]

@chrome lake this is a ban of 10 min or more hours which is given at the starting of using hacks or 3rd party app

[upbeat vale]

I don't do work My Brother bought this UC for me I need those back please

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @magic spade.

[upbeat vale]

oh god please help me

Guys please help me to contact with pubg

Guys please help me to contact with pubg

[magic spade]

They responded, they said the will reset my server, i just want to know how long it takes to process that.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @upbeat vale.

[upbeat vale]

I already contacted but they didn't reply

Please help me

[olive dove]

@magic spade no estimated time, you have to wait patiently.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @upbeat vale.

[stoic bison]

Don't report me, but I know how to get kd up without being a pro

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stoic bison. Remember to read through #faq before asking questions in the support channels.

[brittle nacelle]

Please help me to change my server i change my server by mistake

[olive dove]

@brittle nacelle follow these steps:
https://media.discordapp.net/attachments/481200416349224980/781925225545072720/image0.png?width=1443&height=559

[bright light]

How do i unlink my pubg from my google account?

[brittle nacelle]

I try but not working

[bright light]

@brittle nacelle you choose asia but the game give you the wrong server right?

[olive dove]

@bright light is your account is connected to any other social media?

[bright light]

No@olive dove

[brittle nacelle]

No only with Facebook

[olive dove]

will you have to link to another account to be able to unlink google, @bright light

@brittle nacelle wait for the customer support to reset your server selection cool down.

[bright light]

Is there any option to delete an account?

[brittle nacelle]

How much time will taken

[olive dove]

You can consult with in-game customer support regarding this, @bright light

[bright light]

Okay

[olive dove]

No estimated time, as customer support receive many inquiries regarding the same issue, and they have to get it all fixed. so please be patient about it.

[tranquil viper]

Is Tencent really banning legit players? I don't believe them one bit when they say I did nothing, my account got banned.

[brittle nacelle]

Ok thank you

[olive dove]

banning an account happens for a reason, any legit players have concerns regarding an account suspension, they need to contact the customer service in-game.

[tranquil viper]

I know, it happens for a reason. But many players are claiming that they are legit and their account got banned. Is Tencent's anti cheat really this weak that it bans fair players?

[iron rivet]

How to login with two Facebook accounts? I’m getting a page like this

[olive dove]

As you said, they are claiming. you may refer to the pinned messages in this channel for our community team statement regarding this.

[iron rivet]

Guys give me a solution 😞

[short lichen]

Please delete your safari history and data

[iron rivet]

I can’t login to my main account which I connected to Twitter. I gave the correct ID and password but it’s showing me a page like this

[iron rivet]

Thanks 🙏

[short lichen]

Tap on the blue one

[short lichen]

Np

[iron rivet]

It’s still showing me the same page no difference

[bright light]

I want to link my new account to my facebook account but my facebook account already linked to another account, any solution?

[iron rivet]

Even I hv the Same problem @bright light

[short lichen]

You can unlink your account from customer services

[olive dove]

you can use any other social media, or you can create a new FB account as well.

[bright light]

My facebook account is now stuck in my other account while i want to link it in my new account

[short lichen]

Please unlink that account and then link it to the new one

[short lichen]

If you deleted the safari history and data then close the pubg mobile app and then open it again

[iron rivet]

No progress 😞

[short lichen]

May I see a screen shot?

[bright light]

This account already linked to another character

Seriously

[short lichen]

Please unlink it in customer services via in game settings bottom left next to the log out

[iron rivet]

Yea

[short lichen]

Pardon, do you have facebook downloaded?

[night cloak]

I entered a room which then was set to North America and it set everything to North America although I usually play on Europe Server I'm stuck now and have to wait 60 days to play normal on Europe Server again...

[frosty plank]

id NO. 5743881054 , Temporary frozen, Need to fix this please,

[short lichen]

Please contact customer services via in game settings bottom left next to the log out, then do this and patiently wait. They will help you before December 1st

[iron rivet]

@short lichen thank you so much bro I can login now

[storm flume]

You can now access #emulator-chat and #emulator-support, @frosty plank. Revert this at any time by sending .emulator in #481204134859505684.

[short lichen]

Np

[celest shadow]

Please use the #emulator-support channel, @frosty plank.

[night cloak]

Thanks @short lichen

[scarlet igloo]

hi sir i am new here and i need your support its something urgent.

[short lichen]

Np, you may also send a message to #old about this

[short lichen]

Yes, how can I help you?

[hexed bone]

Hello, i have problem with my ping in game , afew months ago i used to play in asia server in 50 ms ping and now my ping is 120 same as europ or middle east all servers same ping for me , and its not isp problem as i have 2 pcs in different place with different isb , im using gameloop emulator

[scarlet igloo]

sir, i mistakenly changed my server from middle east to asia and now i can't change it back because of pubg new policy.

[short lichen]

Can You see if your server has changed?

[scarlet igloo]

yes sir its asia and countdown is of 59 days

[short lichen]

Please contact customer services via in game settings bottom left next to the log out, then do this and patiently wait. They will help you before December 1st

[scarlet igloo]

but i was pushing my rank in middle east, can you help me to change my server back to middle east, here is my ID 5749757085

[celest shadow]

Please contact the customer service and let them know that you want to reset your server selection, @scarlet igloo.

[hexed bone]

the problem happend to me before the new season , and when the new season come i choose middle east as asia now same as Europe and also middle east

even north america , same ping

[scarlet igloo]

sir i tried but i did not know to act in that way in the customer care so, now customer care is not responding to my messages

[short lichen]

@hexed bone this message is for you if you want to change servers

[celest shadow]

Please follow the following instructions :

Inform the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @scarlet igloo.

[hexed bone]

i already did all these and choose middle east server but im curious why asia servers changed for us and become same ping as Europe or middle east

[scarlet igloo]

is there a way that customer care responds to me so that i cant repeat the above mentioned chat process to get back my server before 1st december

[celest shadow]

Once you have contacted the customer service, all you have to do is wait, @scarlet igloo.

[short lichen]

Please refer to #faq subpoint 4.5 if you are experiencing lag

[celest shadow]

Please be patient.

[scarlet igloo]

@celest shadow mam i can not do that because customer care is not responding to me any more.

[celest shadow]

Be patient and wait.

They will reset it for you after some time.

[scarlet igloo]

i did contact them but i could not mention my issue and plus i did follow the above method and did not give them my user ID, thats why i am worried as 1st december is close! @celest shadow

[bright light]

Is that true if you want to unlink your account you have to link atleast 2 social media in your account?

[short lichen]

Give me your username or id I’ll send one for you

[scarlet igloo]

@short lichen sir here is my user ID : 5749757085 and name : <<LG>> 'Faadi'

[onyx dagger]

Yes, @bright light.

[bright light]

What happen to my account if i delete my facebook?

[onyx dagger]

Nothing.

Because the account is linked with your Game account.

[short lichen]

Please wait patiently, I sent a server change request. @scarlet igloo

[bright light]

Even after i my facebook account got deleted?

[onyx dagger]

The app? Yes, @bright light.

[bright light]

No, i mean my account

[scarlet igloo]

@short lichen sir Thank you 🙂 ❤️

[short lichen]

Np

@sharp shuttle @brittle nacelle please contact customer services via in game settings bottom left next to the log out, do this and then patiently wait. They will help you before December 1st

Oops sorry

[night cloak]

hi i need some urgent help my account has been hacked below is the whole scenario-:
dont know how/who someone got ascess to my pubg mobile account which was linked to my facebook but the hacker linked his g-mail to my account and now even after resetting my fb password that guy can use my acc freely although i can also ascess my account with facebook but that guy is destroying my account he wasted all my uc and stuff changed my accounts name so pls can anyone of you tell me how can i get that linked g mail removed?

i tried contacting ingame service but there was no help
plspls tell me how can i get that gmail unlinked fast😭 @onyx dagger @celest shadow @short lichen <@&481161015728406538> pls its urgent

[clear spindle]

Only in-game customer service could help you with account related issues, @night cloak and please refrain from tagging multiple people and the moderator role for these.

[night cloak]

@clear spindle bro i have already tried it pls isnt there any other way

[clear spindle]

Follow this.

[vagrant forum]

Unfortunately, no. Contacting the in-game customer service would be your only ray of hope.

[grim relic]

But it works bro, they will change server

[elder ruin]

Hi

[short lichen]

Hi, how can I help you

[elder ruin]

Can i speak arabis?

[short lichen]

Sorry, you can’t in this server

[elder ruin]

Ok no problem

My account was panned

[brazen oriole]

Is there any news about pubg in India

[celest shadow]

You can join the MENA regional community instead, @elder ruin. Please refer to subpoint 3.1 in #735483472432594994.

[storm flume]

Please refer to this channel's pinned messages for further information, @brazen oriole:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@clear spindle thanks but i have two doubts

1. which registeration date are they asking my fb's or game's?and how can i get that date if i dont remember?

[vagrant forum]

They are asking the game's registration date, @night cloak. Which social media account did you use to create the game account?

[elder ruin]

Put i wasnt a haker

[night cloak]

@vagrant forum facebook

@vagrant forum but i dont remember exact date when i made my account im playing since season 2

[vagrant forum]

Refer to this message: #questions message

[elder ruin]

Please I want speak with any one they can help me

[polar marsh]

@elder ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw jolt]

Hey can someone please help me i just logged in my gobal account i had 300+ ucs before pubg Mobile perminat ban in india now i have only 174 left . Why ucs got deducted ?

[old knot]

Where I can refund request?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw jolt.

[raw jolt]

They're not responding

[sullen niche]

Wondering if this went through properly.

Do I have to do anything else?

[raw jolt]

Hey can someone please help me i just logged in my gobal account i had 300+ ucs before pubg Mobile perminat ban in india now i have only 174 left

[sick shale]

Wait for a response, @sullen niche refer to subpoint** 5.4** in #faq for further information

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw jolt.

[raw jolt]

How do i do that

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @raw jolt.

[light grail]

My account was blocked due to a hardware error. Can the block be unblocked?

[polar marsh]

@light grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow monolith]

Someone hacked my account and linked with apple id. I cant unlink because required 21 days. How to remove that apple id?

[short lichen]

Contact customer services

[abstract trench]

Hello. I have such a problem: I accidentally changed the server and now I cannot change it. I wrote to you in the game and you said that you would reset the timer and I will change the server again, but nothing has changed. I played in Europe all the time, and now in Asia, but I want to change back to Europe. Please help

[little quiver]

Hello

[hallow monolith]

How to contact customer service?

[short lichen]

Please contact customer services via in game settings bottom left next to the log out, then do this and wait patiently. They will help you before December 1st.

[short lichen]

In game settings bottom left next to the log out

[hallow monolith]

Okay thank you so much

[little quiver]

I have accidentally changed my server to South America and i want change it back to europe

Is there anyway can do that

[hallow monolith]

They will remove the linked account?

[short lichen]

@little quiver Please contact customer services via in game settings bottom left next to the log out, then do this and wait patiently. They will help you before December 1st.

[short lichen]

Yes

[hallow monolith]

Thank you so much and i will do it now

[short lichen]

Np, you may come back anytime for help.

[final ether]

how to report a cheater through coustomer service with video??can u help me anyone?

[sweet galleon]

Hello, I was wondering if there's a way to get back the synergy points with a friend , I deleted him by mistake and I'm sorry because we were friends in game for 2 yeras.
My account's ID is 525605244
My friends' ID is 548117199
Hope you can help me

[little quiver]

Thnx bro @short lichen

[short lichen]

Np

[final ether]

how to report a cheater through coustomer service with video??can u help me anyone?

[short lichen]

You could send me the username and id by a dm and I’ll help you

And the video

[final ether]

sure@short lichen

[abstract trench]

Tell me the timer will be dropped until December 1? If not, what should I do?

[final ether]

sure and thanks@short lichen

[autumn ivy]

Why is metro royale matchmaking so slow in middle east

[short lichen]

Pardon?

[short lichen]

Is might be due to language and the amount of people playing, but you may report it to #old

[onyx dagger]

Try playing in any other server, @autumn ivy.

[autumn ivy]

But I'll have to wait 60 days to change it again and my main is middle east

[onyx dagger]

Oh. Forgot that. Apologies.

[short lichen]

He can’t cause of the new update

[autumn ivy]

:/

[short lichen]

Try turning off match by language. You might solve the issue

[autumn ivy]

Ok

Oh it worked :D

Thx!

[short lichen]

Np

[chrome swallow]

Change my src from a hacker and now I can’t login back

[chrome swallow]

Becuz that’s the only way to stop him from. Using my account

[short lichen]

Contact customer service, refer to #faq 5.3

[chrome swallow]

Show Me a pic of what to do

[short lichen]

@chrome swallow

[chrome swallow]

I want to login back to 5.4 version

[onyx dagger]

5.4?

[chrome swallow]

Yes I’ve changed the src version

So the hacker can’t login

[onyx dagger]

Only they (Customer Service in-game) can help you with Account related issues.

[bright light]

Can i transfer my facebook account to another my pubg account?

[storm willow]

For account related issues contact ingame customer support. @chrome swallow

@bright light you can have only one Facebook linked to PUBGM account.
You can unlink the Facebook account and use it on another PUBGM account

[fresh bison]

Sir can we use 1.1.1.1 app in App store for PUBGM

[short lichen]

Is that a VPN?

[fresh bison]

It's a DNS Changer as well as VPN I guess

[short lichen]

Refer to #faq subpoint 4.5

[storm willow]

@fresh bison you can, but use only 1.1.1.1 to change DNS alone.
Do not use WARP

[fresh bison]

Okay. Thank you

[storm willow]

You’re welcome

[autumn ivy]

From where can I find password letters in metro royale

[gentle hollow]

Any mods online ? I have an issue

[abstract escarp]

My rank frozen , why ? And how i can solve that ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gentle hollow. Remember to read through #faq before asking questions in the support channels.

[bright light]

@storm willow but in order to unlink an accuont i have to have anoter socialmedia linked to my pugm right?

[storm willow]

Yes

One social media link is mandatory

[bright light]

Then how do i unlink my account if i only loged in to 1 social media?

[abstract escarp]

?

[storm willow]

Link another social media account @bright light

[gentle hollow]

Are u a mod?

[storm willow]

@abstract escarp Screenshot please ?

@gentle hollow yes

[gentle hollow]

I had purchased something in pubg 20 days ago, still haven't received it but the money was deducted from my account

[bright light]

How about delete your pubgm account? Is it possible?

[storm willow]

@bright light only if you are from European Union you can delete your account.

@abstract escarp I guess you still need to earn more points

@gentle hollow for purchase related issues contact ingame customer support

[gentle hollow]

@storm willow no one replies

I have messaged so many times

[abstract escarp]

@storm willow no bro that's 0 , i was top 800 just today changed

[bright light]

If i delete my social media account, will my pubg account get deleted too?

[storm willow]

@gentle hollow may I know what your Purchased?

[gentle hollow]

Prime pack

[storm willow]

Region? @gentle hollow

[gentle hollow]

Middle east

[storm willow]

@abstract escarp post in #old with screenshot and account info

[gentle hollow]

It's been 20 days and haven't recieved any uc
Nobody replies ingame support
I dont know what to do

[storm willow]

@gentle hollow claim refund and activate gain.

[short lichen]

Play one match and see if its still there

[gentle hollow]

Okay I'll try that

Thanks

[storm willow]

You’re welcome

[abstract escarp]

@short lichen I did but same

[short lichen]

Are you in the required amount for conqueror?

[abstract escarp]

@short lichen not yet just in this morning i was 850 rank

[short lichen]

@night cloak please contact customer services via in game settings bottom left next to the log out

[short lichen]

How did you even know your rank when its not showing

[abstract escarp]

@short lichen broo in mornning was 850 but now after wakeup i see 0

Look at my screen above

[short lichen]

Keep playing you’ll be ranked

[thin halo]

@teal crystal No advertising. Please refer to #735483472432594994 subpoint 4.1.

[summer cypress]

is there is any admin here or support?

[onyx dagger]

Kindly state your issue, @summer cypress.

[summer cypress]

i accidently changed the server in pubg and tried to make it Europe but it told me you can't change it before 60 days?

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @summer cypress.

[summer cypress]

can you wait untill i try it please?

[short lichen]

We won’t run away sir, were here

[desert fiber]

@onyx dagger how long do they normally take to respond?

[onyx dagger]

Sadly, dont know about it, @desert fiber.

[short lichen]

#faq subpoint 5.4

[onyx dagger]

But you will get your server cooldown timer reset within 1st of December, @desert fiber.

[desert fiber]

oki ty

[onyx dagger]

We are here, @summer cypress. Do not hesitate to ask for help here should you have any issues/doubts!

You're very welcome, @desert fiber!

[lucid cobalt]

my TDM / Custom Room matches gets stuck at seconds and never starts, sometimes it starts when more than half of the TDM is over, what could be the issue? can someone please guide? Also when i get killed, i can never spectate my Team Mates or Enemies, Spectate is also always glitched.

[summer cypress]

@onyx dagger i finished and they told me that they will help me to reset it soon, how much time should i wait? or how long it takes?

[rose vale]

Does room card glitch still work for region change?

[devout geode]

Nope.

[onyx dagger]

Kindly be patient, @summer cypress.
Sadly there is no ETA for that.

[chrome swallow]

Anyone know how to login back after src 999

[onyx dagger]

Please report the issue in #old @lucid cobalt

[summer cypress]

about 1 week or less?

[onyx dagger]

You need to contact Customer service in-game about this issue, @chrome swallow. I believe that you're aleady answered about this several times.

[chrome swallow]

No

[onyx dagger]

Probably, yes, @summer cypress.
Kindly refer to #faq 5.4

[summer cypress]

thanks man

[chrome swallow]

They dont have a option for it

[onyx dagger]

Really simple, @chrome swallow:
Only they can help you with Account related issues.

You may type No, Nothing helped, and then state the issue.

You're very welcome, @summer cypress!

[novel sequoia]

Hello

I have a issues for way longtime ago

If you can help me

[onyx dagger]

Hello, @novel sequoia!
Kindly state your issue.

[novel sequoia]

You see in seating i can't change my country

[fervent isle]

That’s part of the new update

Server region lock

[primal garden]

Hi why my friends are getting baån they are not hking or etc

[onyx dagger]

Accounts made on EEA regions cannot change their region, unfortunately, @novel sequoia.

He is asking about the region and not the server, @fervent isle.

[novel sequoia]

But i left eea rn

[quick leaf]

Why my server still have countdown? I already contact customer service in game but but its still have cooldown whyy?????

[onyx dagger]

Tell them to File Claim, @primal garden.

[snow snow]

@onyx dagger good new avatar!

[onyx dagger]

Your account is made in EEA region, @novel sequoia.

Unfortunately, we cannot help with this, as it is their Government laws.

In #pubg-mobile, @snow snow. :)

[primal garden]

They playing with player in other servers for ranking now all of them get baãn

[novel sequoia]

Alright thanks

Can i playbonus challenge with my account like this?

[onyx dagger]

You're very welcome, @novel sequoia!

[onyx dagger]

Probably, if the Bonus Challenge is available for you, Yes!

Is it a 1 day ban, @primal garden?

[novel sequoia]

From last saison it's available for some region only

[onyx dagger]

It is, still.

[primal garden]

No 10y

[quick leaf]

Why my server still have cooldown? I already contact customer service in game but but its still have cooldown whyy?????

[orchid dust]

HellO

[short lichen]

Did they send a message on mail saying you could change the server?

[onyx dagger]

Hello, @orchid dust
Kindly state your issue.

Patience please, @quick leaf.

[orchid dust]

#old backGuys please make a inactive option its very important because sometimes am irritated to someone send me continues request to play together

[onyx dagger]

#old, @orchid dust.

[short lichen]

Please say that in #old

[quick leaf]

Ohh okayy

[plucky bramble]

Technical support does not respond and closes the conversation without my help
what should I do ???

[rose vale]

So to have my server reset I give them my email and when they email me back I tell them I want server reset?

[onyx dagger]

Server change issues, @plucky bramble?

[burnt stirrup]

How to change server

I’ve accidentally change it to Europe

[plucky bramble]

Server change issues, @plucky bramble?
@onyx dagger
No

[onyx dagger]

Then, @plucky bramble?

Did they actually ask for your email in the first place, @rose vale?

And if you did, you need to wait patiently for their response.

[rose vale]

Ok

[onyx dagger]

Alright then.

[olive fox]

Please reset my server by mistake i changed my server to north america instead of asia
Please help me in north america ping is too high
Help me to get my asia server back

My in game id tag : 5115557546

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @olive fox.

[plucky bramble]

Then, @plucky bramble?
@onyx dagger
Also here, if you talk about my problem, he will close the conversation
The problem of blocking my account for 10 years and I did not make any mistake and I am confident in myself I do not have a hacking program or other programs and there is no reason for this ban
I want to communicate with the support as it should, but no one responds and the conversation is closed. Where do I go ?? Where do I solve my problem ?? I want to retrieve my account in any way that large sums were charged within the game
Thanks PUBG because it is losing its customers

[polar marsh]

@plucky bramble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell ether]

I was banned for 10 years what should I do?

[polar marsh]

@shell ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uneven pumice]

@night cloak i am orgonizing a tournament. An authorized pubg mobile event that is why i have tournament room card so i want a complete result of a match in tournament room card because i heard that it is possible.

[short lichen]

Please go to #tournaments

[uneven pumice]

I am asking about other thing not this😑

[strange sail]

XTMXRQ come join among us eu server

XTMHRQ*

[sacred minnow]

Hello i need help my account was banned 4 days ago and I dont know why!
I am convinced that I didnt break any rules please can me somebody help and solve it?

[polar marsh]

@sacred minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uneven pumice]

Me waiting for @night cloak reply

[urban comet]

Why is the weekly report not available to me?

[quartz axle]

my friend I'd is HACEK plz pubg help him

[quartz axle]

How to send uc

[wise cradle]

hello today I was banned for 10 years but I played honestly without cheats without any files I played honestly but they gave me a ban please help

[polar marsh]

@wise cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[narrow mantle]

@wise cradle why...?!

[lavish quest]

Hi pubgm support, I currently encounter a bug in metro royale. As soon as I hit level 27 (sometimes it will show I am level one, just a visual glitch), my fame stops increases regardless of my game play. I am wondering if you could help fix this issue, and help me get back the fame level that I played during this scenario.