questions

[normal fulcrum]

If you want change server @night cloak, you have to contact in-game customer support and follow the select below mentioned options one by one

1. No, they didn't help
2. Login/Connection/Lag Issues/server change
3. I want to switch/change server
4. Provide their user identification.

It will take some time so have patience and soon you will get option to change server in your game settings.

This can be done only once, so make sure to select the server carefully

[pallid robin]

@normal fulcrum ?

[normal fulcrum]

Yes?

[pallid robin]

I have a problem with my account

[normal fulcrum]

State your issue

[pallid robin]

my account has been blocked for some reason

[polar marsh]

@pallid robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

didnt ask for ur support pls don’t respond to my messages @clear spindle can respond to my messages and stuff cuz she/he is trusted

[south harbor]

@storm willow is moderator too

[night cloak]

idc

move to general pls

[south harbor]

Who

[night cloak]

u

[south harbor]

Why will i move to general i just said to you that you said you didnt ask for @storm willow 's support because he is not a staff but he is moderator too

[night cloak]

@normal fulcrum ihvae done that ingame contact thanks

[night cloak]

this is a support channel

pls move

[normal fulcrum]

@night cloak Be more respectful with others

[night cloak]

i am ;-;

[normal fulcrum]

And don't argue in support channel, both of yoy

[night cloak]

hes wasting my time

[night cloak]

he started

[normal fulcrum]

@night cloak When a mod answered your question, you don't have to say you want answer from another mod. Coz you will get the same anwer from all mods. So you're wasting your own time

[south harbor]

Sorry, but what are you trying to say @night cloak ? Please respect

[night cloak]

i didnt ping hush or asked for help why did he involve with the matter

[south harbor]

Sorry, i was just saying to him that the other staff is moderator too but he have no respect

[normal fulcrum]

Because either Rock47 is not available or he asked other mod to reply. Get over it. No need to ask for something you've already been answered for

[chrome nexus]

rather than you guys fighting over small stuff, why not someone respond to feedback bugs...

[night cloak]

True.

[normal fulcrum]

That channel is not supposed to be replied. You post your issues and feedback so community team can have a look at it

[night cloak]

@chrome nexus ur not able to login client repair

[chrome nexus]

well seems like i need help here then, thank you for replying

[normal fulcrum]

Be warned @night cloak, causing disturbance in support channel is a violation of #735483472432594994 and repeating this behavior will lead to a mute

[night cloak]

i am helping her

[vagrant forum]

Which login method are you using, @chrome nexus?

[chrome nexus]

email

[chrome nexus]

need help from mod, not some random guy. thank you

[night cloak]

see you.

[vagrant forum]

By Email you mean the separate email one or the Play Games one, @chrome nexus?

[chrome nexus]

same

[elfin canopy]

@night cloak and @south harbor please do not argue and interrupt in support channels. Thank you!

[vagrant forum]

Uh?

[chrome nexus]

well i did ask about it here yesterday, and one of the mod said that email linking is still under beta, fr?

[south harbor]

Sorry for the disturbance, i dont want to have an arguement and all of that but he is just being disrespectful, i only said that the one who he said untrusted is a staff too

[chrome nexus]

and told me to head to feedback bugs

[vagrant forum]

It is indeed still in beta.

[elfin canopy]

It's alright, let's end this here, @south harbor. We will keep an eye on the trouble makers in future. Happy gaming!

[vagrant forum]

I asked you since I wasn't aware that you were using the email login method. The authorization revoked issue generally arises while logging in with the social media accounts.

[chrome nexus]

hm ')

[ornate sapphire]

Hello PUBG Mobile Customer Service, my account has been stolen and I want to retrieve my account as soon as possible. This ID is 5559284917 , and the date on which my account was created is Season 8 . My account is linked to Gmail and then I linked it to Facebook he stole my account by hacking my Facebook account then he disabled it. So, I can’t log in to the Facebook account but Fortunately, I can log in to my Gmail. The big problem when I logged into the game by Gmail it shows me a message “Account has been logged in with a newer version of the game, and can no longer log in with an older ….” I already updated the game to the latest version but I think he is using a hacked version that differs from the original version so I cannot log in. Please look at my problem and solve it at the earliest time thank you.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ornate sapphire.

[south harbor]

Ok, btw i did the thing that you guys said to me to report the hacker

[quaint wolf]

@torpid quail @woven atlas I Numeric User Identification: 5193926584
Device:iPad 7
Wi-Fi/Cellular:only WiFi
Country: Sultanate of Oman
bug: uses the game client downloaded from Apple's official App Store,On the date of 09/10/2018, I was continuing to play and until the day my account was banned, I did not know the reason, and I never used cheating and I have a video that proves the correctness of the words and I hope the company will look into my account . In order to retrieve my account and play with it again, as I have paid a lot of money, so I hope the respectable PUBG company will consider my issue and solve the problem. Thank you.

[polar marsh]

@quaint wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south harbor]

Done

[ornate sapphire]

I tried to contact them, but unfortunately, my problem is not answered with the start of Season 16 so far, I cannot enter

[elfin canopy]

Okay.

[ornate sapphire]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

white_small_square use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
white_small_square purchases from third-parties
white_small_square forced refunding through Google or Apple, and
white_small_square use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @ornate sapphire, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[ornate sapphire]

I did not use cheat programs, but I am asked to issue the update and I have updated the game correctly, but he tells me when I log in please update to the latest version !!!

[night cloak]

what does plug in while someone is banned. like ur using an adapter?

any support?

[solid veldt]

I neeed helpp

[wary anchor]

@PUBGMOBILE
My account has been hacked by someone who has lost my game, and I was absent from his game and I returned to it again. Grandmothers, the account is closed. I want help. Please, quickly and thank you.

ID:5204566377
knowledge: alaaahmad11211

My account has been hacked by someone who has lost my game, and I was absent from his game and I returned to it again. Grandmothers, the account is closed. I want help. Please, quickly and thank you.

ID:5204566377
knowledge: alaaahmad11211

[night cloak]

dont spam

contact customer and refer to 5.3 and 5.4faq in #735483472432594994

@wary anchor

Why there’s no night mode on Vikendi anymore?

[zenith shoal]

This guy is a hacker....

[jade gust]

Did they change what fonts you can use?

[alpine flower]

Leave a feedback in #old to add it

[solid veldt]

<@&481161015728406538> please help,durong my scrim when i landed i got a bug that is leaning like micheal jackson please fix the bug asap and im really stresed that i lost my scrim😭

[alpine flower]

@solid veldt leave a bug report in #old

[solid veldt]

I did

[alpine flower]

Ok they will take care of it thanks for reporting the bug also report the bug in game

[zenith shoal]

Where to report hacker?

[lofty pagoda]

Hello , i play on iphone XS max and got this ban 1 day without any reason and my rank reset and my rank was conqueror , can anyone help me!

ID : 5309013840

[polar marsh]

@lofty pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @zenith shoal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[solid veldt]

i have a hacker he aim hack when i was driving,ign:lukeprosa

[night cloak]

Just admit your banning system after update is failing and baing wrongfully IOS user instead of blaming customers. You baed me for a day and then, after duration was over I got a message from you that after the verification, I didn’t break any rules; you didn’t apologise, nor gave me my rank back. Instead, after few hours you ba**ed me again. You keep saying you can’t do anything from here, so why are you here? To be arrogant to users instead of understanding? Your in-game service isn’t a manual service but a bot with an awful grammar 🙂 Please, don’t lie about “appeal” because it doesn’t work. You even state that b*n duration can’t be cancelled and you need to wait for it to be over. You are disgrace. Multimillion company which hires apes as customer service on discord. Here’s a screenshot of what you said to me after 1day finished and now I’m 3 day out of the game because you can’t even develop game properly.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heady parrot]

Hi
Why is my Facebook photo not shown in my game account ?

[night cloak]

I have changed my server by mistake, so I messaged to the customer care and they send me a message that I can change my server by going to settings but when I go to the settings i can't change my server please help

#questions I have changed my server by mistake, so I messaged to the customer care and they send me a message that I can change my server by going to settings but when I go to the settings i can't change my server please help

[formal kayak]

@heady parrot come i will solve your problem

[heady parrot]

@formal kayak

[devout geode]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service. Please, refer to the pinned messages of this channel for further instructions, @night cloak.

[crude chasm]

Name : ewrZHLOUG

Id : 5245226020

My account did not use any kind of hacker and I did not violate any rules of my iPad Pro 2020 I did not use any jailbreak programs. And pubg is loaded from appstor, please check my account and raise the attendance

Please reply and give me the reason

I paid more than $ 2000 on my account and am now in devastated because I am wronged

[polar marsh]

@crude chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[formal kayak]

@heady parrot logout it and login again with Facebook

[heady parrot]

@formal kayak ok

[night cloak]

@devout geode I have done that

[rustic inlet]

How can i report a cheater?

[heady parrot]

Thanks you @formal kayak

[devout geode]

Hello, @rustic inlet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/.

[night cloak]

Bro it's been 1 day I got the message that I can change my server but I can't change it

[formal kayak]

@heady parrot welcome always

[devout geode]

You have to wait now, because it may take some time to make changes even if you got the message first.

[night cloak]

Is there any one who can help

[left spear]

Why i cant contact with support team ?!

[wary anchor]

My account has been hacked by someone who has lost my game, and I was absent from his game and I returned to it again. Grandmothers, the account is closed. I want help. Please, quickly and thank you.
ID:5204566377
knowledge: alaaahmad11211

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wary anchor.

[left spear]

Why can't I contact customer service and stay like this ... loading

[formal basin]

Im not getting good plus in classic mode from past few days ranked top10-2-5 but only +2,3 etc In crown yeah in crown and with 2+ kills fix it and when - its -40,50

Survived in last zone and know well of ranking mechanism

[wary anchor]

My account has been hacked by someone who has lost my game, and I was absent from his game and I returned to it again. Grandmothers, the account is closed. I want help. Please, quickly and thank you.
ID:5204566377
knowledge: alaaahmad11211.

[twin folio]

My account has been banned and I have not committed any violation. I am a clean player and I do not use any tools in the game. I have competitors in the game and they do not want me in the game because I am a professional and they used more than one account to report on my account. They want to ban me in the game. I hope you will look into the testimony I lost Fifteen thousand riyals in this account and I want you to respond. I love the game of Bebji and I do not want to leave the game. Please return my account in the game because there is no violation of it and there is no evidence
عم×فيصل
ID:5128123557

[woven atlas]

@formal basin #old

[polar marsh]

@twin folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night acorn]

how can I switch servers? I got switched to Kjrp from europe and I can't change for 60 days
the game is unplayable on KJRP

[storm flume]

Please refer to this channel's pinned messages for further information, @night acorn 2nd point:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tender marlin]

Hi

I wanted to report a hacker where should i report i have all the prove with proper video

[storm flume]

Hello, @tender marlin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hearty narwhal]

I switched my server by mistake and now it need 2 month to switch back please help me

[storm flume]

Please refer to this channel's pinned messages for further information, @hearty narwhal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[left spear]

Anyone can help ???

[wary anchor]

y account has been hacked by someone who has lost my game, and I was absent from his game and I returned to it again. Grandmothers, the account is closed. I want help. Please, quickly and thank you.

ID:5204566377

knowledge: alaaahmad11211

[fathom glacier]

plz add a pubg art room

[left spear]

Why you didn’t answer me

Why can't I contact customer service and stay like this .. keep loading

[olive dove]

Where are you from, @left spear ?

[wary anchor]

My account has been hacked by someone who has lost my game, and I was absent from his game and I returned to it again. Grandmothers, the account is closed. I want help. Please, quickly and thank you.

ID:5204566377

knowledge: alaaahmad11211

[olive dove]

is your account banned, @wary anchor ?

[left spear]

Jordan

[olive dove]

you can use this email to contact the customer support: [e-mail]

[left spear]

Do they replay here?

[olive dove]

Yes, it should be, @left spear

[little aspen]

please help me
my rank should be in top 10 but it's showing unranked

i m not getting my conqueror

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @little aspen.

[little aspen]

plzz help

[wary anchor]

My account has been hacked by someone who has lost my game, and I was absent from his game and I returned to it again. Grandmothers, the account is closed. I want help. Please, quickly and thank you.

ID:5204566377

knowledge: alaaahmad11211

[left spear]

This doesn’t help

[little aspen]

my rank is unranked

[olive dove]

Please do not repeat the same message, @wary anchor .
is your account banned?

[little aspen]

i don't know why

[olive dove]

@left spear
I can't see any other reason for not being able to contact the in-game customer support other than internet connection.

[left spear]

The problem is not from the Internet. The problem is from my account, because when I log in from a guest account, I can communicate with them without any problems

[elfin canopy]

Could you send us a video clip of you trying to contact in-game customer service in-game from your main account, @left spear? You may hide the sensitive information, if any.

[left spear]

Is this helpful or you need longer video ?

[elfin canopy]

A bit longer would be helpful, is that same despite the options you choose, @left spear?

[left spear]

Yes the same

[elfin canopy]

I can understand, but a bit longer video would be helpful, @left spear.
Did you try repairing your client or reinstalling the game again?

[red dome]

Can’t login by email

[left spear]

i tried repairing but i didnt uninstall the game

[elfin canopy]

Email logging method is in testing phase, please use some other linked social media in the meantime, @red dome.

Could you please try reinstalling the game, @left spear?

[red dome]

I can’t because it’s connected by email and google play services and i have iphone now

When it will be ready to use ?

[left spear]

If I request to change the server for my account from another account, is this effective?

[elfin canopy]

The feature works, but it is not consistent, @red dome.
Please try again, if the problem still arises, contact customer service from login screen.

[red dome]

I tried like a thousand time from pc and my mobile and I already send them a massage but there is no response

[elfin canopy]

You can try contacting them from a guest account, @left spear.

Please try after some time, @red dome.

[red dome]

Thanks ❤️

[inner siren]

There is someone who has stolen my account and linked it to your Facebook account, and every bit of it has an item I want help with



[storm flume]

Please contact the customer service via the in-game settings for further assistance, @inner siren.

[inner siren]

how

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @inner siren.

[left spear]

@elfin canopy
This a longer video like you asked

Why can't I contact customer service and stay like this

Keep loading

[olive dove]

We are looking for a solution to your issue, @left spear please wait and Maeve will get back to you with an answer.

[indigo gulch]

Can you help me .

[olive dove]

Sure, @indigo gulch .
How can i help you?

[indigo gulch]

Can anyone help me? My brother was playing with my account, and the account was banned, and the problem is that I am not the one who was playing, but I am the one who eats the band. Bad luck .

[polar marsh]

@indigo gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left spear]

Ok thanks

[elfin canopy]

Did you try reinstalling, @left spear?

[short lichen]

@night cloak please wait patiently, they will help you before December 1st

@ruby cosmos please refer to #faq subpoint 4.5

[vestal jasper]

Hello there,My account is banned without any reason. Server crashed for a while may be for all the players then we reconnected and then me and my friend killed almost 24 players. I killed 8 players and he killed 16 players. But after that match I got banned for no reason. Why is your anti-cheat suck every time? I want my account back!!Thanks

[polar marsh]

@vestal jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spare echo]

Hi guys.

[olive dove]

hello, @spare echo .
How can we help you?

[short lichen]

@glad bolt Please go to customer services via in game settings bottom Left next to the log out. Please do this, they will help you with your issue before December 1st

[raven robin]

@short lichen how much takes time when i done this conversation.

[short lichen]

What is the issue?

[short lichen]

If you are trying to change server then the conversation could take around 7 mins

[raven robin]

I do same which you sent screenshot yesterday but it is nothing happen i m stuck still ni other server

@short lichen

[short lichen]

If you have done the process correctly then please be patient, they will help you before December 1st

[raven robin]

@short lichen ok lets see

[rigid burrow]

Two of my accounts are not logging in.
Giving this same error.

I have the latest version of pubg mobile

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rigid burrow.

[rigid burrow]

@storm flume I did. But it leaves without any response

[short lichen]

Did you update the game?

[rotund marlin]

how do I buy emoji crates? In global version there is no where I see to buy it straight forward how do i mass buy them

[rigid burrow]

Yes i did

[spare echo]

@olive dove How can I increase my chance to get legendary and mythic items in crates and draws?

[rigid burrow]

I even reinstall it thrice

[vale scroll]

Hello

Customer service pubgm?

[olive dove]

@rotund marlin
you get emoji crates, buy spending UC in-game.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vale scroll. Remember to read through #faq before asking questions in the support channels.

[vale scroll]

This my problem

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vale scroll.

[vale scroll]

They dont reply me

[olive dove]

Unfortunately, you can't. opening crates is based on odds and pure luck.

[vale scroll]

Hello

Can you help me

[rigid burrow]

@vale scroll same with me

[olive dove]

Hello @vale scroll
you have to contact the in-game customer support regarding this issue.

[vale scroll]

Done, but no answer

How?

[rotund marlin]

how much uc do I need to spend for 1 crate ? @olive dove

[olive dove]

@vale scroll
The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.

[spare echo]

@olive dove Thanks.

[vale scroll]

Okay thanks

[olive dove]

@rotund marlin I spent 270 UC and get 3 crates, yet i can't confirm how much UC to spend for 1 crate.

[vale scroll]

Where the support ticket

[olive dove]

@vale scroll the conversation you started with the customer support, where you asked to state your issue.

[sweet harbor]

My game management problem

18 years above kar na ha

Can you help me

[olive dove]

@sweet harbor can you elaborate please?

[sweet harbor]

I mean my pubg game management change

I am 22 year old but

[alpine flower]

his game has him as under 18, i guess and he wants to make that as above 18

[sweet harbor]

Same to you

This problem

Yes

Can you help me

[alpine flower]

contact in game customer support about the problem
they will help you out @sweet harbor and wait patiently

[sweet harbor]

Per kiss se help le

Can you help me

[short lichen]

Yes

[elfin canopy]

Yes, you may contact them from a guest account. When they ask for UID, provide them UID of your main account, we apologize for inconvenience caused, @left spear.

[brittle hollow]

Can someone tell me if they take taxes when buying the rp

[alpine flower]

english here
contact in game customer support

[lofty trench]

How to ban hacker in game only

[storm flume]

Hello, @lofty trench!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[velvet sonnet]

account has been hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as . I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly
ID :( 5256349544 )
EMIL : 『SYIRYOUSEF』

[polar marsh]

@velvet sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

All in-app purchases or subscriptions has taxes, @brittle hollow.

[cunning helm]

When to release the Indian version .. We could not bear it .. Our mind and curiosity are tired of searching for everything on your facebook, insta, website, youtube everyday .. Please we are requesting you sir when are you going to release the Indian version PUBG...

[short lichen]

Please send us that mans discord id

[rotund marlin]

If I spend uc on my profile to unlock gun slots etc will i get emoji crates ?

[cunning helm]

When to release the Indian version .. We could not bear it .. Our mind and curiosity are tired of searching for everything on your facebook, insta, website, youtube everyday .. Please we are requesting you sir when are you going to release the Indian version PUBG...

[night cloak]

If I spend uc on my profile to unlock gun slots etc will i get emoji crates ?
@rotund marlin yes

[short lichen]

Sir this is pubg mobile global version

[night cloak]

you get points when you spend UC. doesn't matter where or how you spend it

[raw dew]

I have the latest version of pubg mobile. But still not logging in.
Two of my accounts are not logging in.
Giving this same error.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw dew.

Refer to http://bit.ly/d_uid or the following steps for instructions on how to acquire user identifications, @vale scroll:

Desktop & Web:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Right-click on a username or profile, and select Copy ID.

Android:

:white_small_square: Enable the Developer Mode under Behavior - CHAT BEHAVIOR in the Discord settings.
:white_small_square: Press and hold on a profile picture in a channel or private conversation, scroll down, and select Copy ID under DEVELOPER MODE.

iOS:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Tap on a profile picture, press the three-dotted menu located in the top-right corner, and select Copy ID.

[night cloak]

how much uc do I need to spend for 1 crate ? @olive dove
@rotund marlin i believe you get 1 crate for evey 100 points you earn

[short lichen]

@lofty trench what is your game id?

[olive dove]

Again, not this one @vale scroll . Please read the message above to get user identifications.

[onyx dagger]

Thank you for the report, @vale scroll.
Please move to #discord.

[floral edge]

May I know why I'm UNRANKED

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @floral edge.

[icy pasture]

Some one linked his email and unlinked my facebook and twitter

[leaden coyote]

Hello, my friend cannot enter the game because he could not enter the game and he deleted it and reinstalled the updates, after 100% update, he goes back to the beginning and the update is done again, he does not enter the game in any way. The moment the maps were deleted again, what should we do?

[short lichen]

Please contact customer service #faq subpoint 5.3

[worldly rock]

@raw dew seems to be a problem with the src file

[onyx dagger]

Your friend couldn't enter any of the match, @leaden coyote?
I'm sorry but I didnt understand what did you meant.

[leaden coyote]

@onyx dagger Cannot enter the game on any map except Erangel It seems that the maps are not loaded, but actually loading them all maps appear to be deleted after exiting

[short lichen]

Did you download the maps?

[leaden coyote]

@short lichen Yes, I downloaded the maps from mobile data, but when you exit the game, the maps seem to be deleted again and I have to download them again every time I exit the game

[short lichen]

Can I see a screen shot for more detail of whats going on?

[leaden coyote]

@short lichen I cannot even enter the game right now, the update is 100% and it rewinds

So I can't take screenshots

[short lichen]

Okay let me see what I can do

[short lichen]

Try reinstalling the app and see if the app has the same issue again

[lament latch]

Hello #PUBGMOBILE I have a classification problem Please fix it

[short lichen]

Yes, how can I help you?

[lament latch]

Username: 7S・COBRA

ID: 5544106468

This bug happened to me the 23rd of November 2020. My ranking was 2279 at Crown 1, I played a game and reached Ice tier, then my ranking was locked to top 0.00%.

How can I fix it?

[leaden coyote]

@short lichen.

[short lichen]

Yes?

[leaden coyote]

@short lichen I deleted and reinstalled the game but I cannot get to this screen

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lament latch.

[short lichen]

Oh

[lament latch]

I tried to contact the customer service in game but they don't answer to my questions

[onyx dagger]

Kindly refer to #faq 5.4, @lament latch.

[leaden coyote]

@short lichen I'm waiting patiently for your answer my friend

[celest shadow]

You will not be responded to instantly, @lament latch. Please be patient.

[short lichen]

I apologize I’m new to helping. But piston is here

[onyx dagger]

So basically the loading screen is stuck for you, @leaden coyote?

[celest shadow]

Where did you download the game, @leaden coyote?

[lament latch]

@celest shadow I have been waiting for an answer for 5 days now

[onyx dagger]

Apologies. Just a min.

[lament latch]

@onyx dagger where can I text them?
I'm noob at this stuff

[onyx dagger]

You may contact Customer Service in-game via the game settings or from the Logon page, @lament latch.

[lament latch]

I did and they don't give me an answer to my question

[celest shadow]

What is your account level, @lament latch?

[olive dove]

@lament latch
The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support with a kind reminder.

[leaden coyote]

@short lichen It's okay man

[lament latch]

My account level is 68@celest shadow

[leaden coyote]

@onyx dagger I cannot enter the Game on any maps except both the loading screen and the in-game erangel

[lament latch]

They answered me saying that they found a cheating behaviour on my account

And I have never used any hack

[onyx dagger]

Kindly try doing a Routine repair of the game, @leaden coyote.

[celest shadow]

You have your answer, @lament latch.

[leaden coyote]

@celest shadow play store

[celest shadow]

Accounts that are marked as suspicious due to reports by other players will lose its eligibility to enter the leaderboards, @lament latch.

[leaden coyote]

@onyx dagger So what should I do?

[onyx dagger]

As I said, you may try doing a Routine repair of the game, @leaden coyote.
That should fix this issue.

[raw lichen]

Permanently?

[weary scaffold]

i wonder why this support group is made if can help

[onyx dagger]

State your issue, @weary scaffold.

[night cloak]

Hello, Why there is no option to link e-mail or phone number? I mean that option which gives you Classic Crate reward after linking.

[lament latch]

My account got banned last season for a week because I played with a hacker a couple of times. But why won't I enter the leadership ?

[celest shadow]

Of course not, @raw lichen. Once your account is no longer marked as suspicious by the security team, you will be able to enter the leaderboards again.

[onyx dagger]

Probably, that feature may not be available for your region, @night cloak.

[short lichen]

Did you get it already?

[weary scaffold]

i mistakely changed my id from asia to middle east now i want to change it back or else i will not get conqurere bezoc i am at top 300 in asia help

[onyx dagger]

Kindly refer to the pinned messages of this channel, @weary scaffold.

[lost merlin]

Hello i want to ask can i find here anything like promocodes for free items ?

[raw lichen]

Oh

[onyx dagger]

You may get free Redeem codes by watching the official streams of PUBG MOBILE ESPORTS, @lost merlin.

[weary scaffold]

what

[celest shadow]

Playing with hackers? Good bye.

[night cloak]

I dont remember i linked it or not. How to see it?

[leaden coyote]

@onyx dagger What does routine repair mean?

[willow cloud]

Routine repair means repairing on a routine basis

[onyx dagger]

On the login page, top right corner, you can see an option Repair, @leaden coyote.

[leaden coyote]

@willow cloud You are very funny

[weary scaffold]

can i get my id back to asia before 60 days its my reqest😭😭😭

[short lichen]

If it says collected then you have collected it

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @weary scaffold.

[celest shadow]

Of course you can, @weary scaffold. Please contact the customer service before December 1 to get your server selection a reset, this is a one-time service.

Please follow the instructions given above.

[leaden coyote]

@onyx dagger Thanks so much man I will let you know if my problem is not fixed

[night cloak]

And if it not said collected? it means that i had not that option before?

I want to know if hacker linked his email or not

[short lichen]

It might not be for your region

[onyx dagger]

You're very welcome!
And sure.

[short lichen]

Which account did you link to your pubg game?

[onyx dagger]

, @night cloak.

[chrome swallow]

I need to remove this hacke email link

[night cloak]

Facebook and twitter. They are mine, buy hacker accessed my account and i want to know if he linked his e-mail or not? This is not saying that i collected reward

[short lichen]

If you see a suspicious account that you didn’t link to your game then it might be a hacker 🤷‍♀️

[night cloak]

Thank you

[short lichen]

Np

[onyx dagger]

Oh. Please contact Customer Service in-game about this as only they can help you with Account related issues, @chrome swallow.
The email linking feature is still in BETA version, so unfortunately, you're not able to unlink it by yourself.

[chrome swallow]

Please help

[onyx dagger]

This is for you, @chrome swallow. Please read it.

[celest shadow]

You can check if you have linked your e-mail to your PUBG MOBILE account by searching for the keyword PUBG MOBILE in your Gmail, @night cloak. A screenshot has been attached below as an example:

[chrome swallow]

Ok

[onyx dagger]

Alright then, @chrome swallow.

[chrome swallow]

I try over and over not getting anywhere

[onyx dagger]

Unfortunately, only they can help you with this, @chrome swallow.

[winged laurel]

Hello, i chose Europe server and was pushing my rank there. Today i was playing with a friend who chose Asia server and suddenly my server was changed to Asia server and can't change it anymore. I contacted the customer service but no answer. What should i do?

[olive dove]

Can you show me a screenshot for your server selection, @winged laurel ?

[winged laurel]

Today it is Asia.

But before now it was Europe.

I can show you my career results.

[olive dove]

I was going to ask you that, thank you @winged laurel .
Let me check and i will get back to you.

[winged laurel]

@olive dove okay, thank you.

[prime depot]

@celest shadow last night?

[dense dock]

about that metro challenge where do i post the screenshot ? just in images or ?

[sick shale]

Click on the link below for more information about Metro royale challenge 2
▪︎https://mobile.twitter.com/PUBGMOBILE/status/1331745757158924290

[dense dock]

will do ty

[hasty olive]

uh i cant login to my account i basically had my account linked to a facebook account which i cant login too rn and i didnt have it linekd to anthing other than fb

[candid creek]

I get ban if I change that strings

[prime depot]

Smh these mods suck

Piston left when they was helping mr -_-

[sick shale]

Unfortunately we can't assist you if you lost access to a social media account that is linked to your game account, refer to subpoint 2.8 in #faq for further information

[candid creek]

?

[hasty olive]

i made a purchase on my account if that helps

[olive dove]

@candid creek
Modifying game files might get you banned 10 years.

[hasty olive]

i hve the order number and everything

[candid creek]

Ah ok thanks 😊

[sick shale]

Feel free to contact customer service for further assistance

[candid creek]

But I can't get vantage form this

[hasty olive]

can i get a link please rebel?

and facebook customer service didnt help

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @hasty olive.

[hasty olive]

thanks

[olive dove]

We need to collect more information regarding your issue, @winged laurel .
Please submit a report in #old and include the following information:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[hasty olive]

customer service there didnt help aswell lol

[graceful kelp]

my TDM / Custom Room matches gets stuck at seconds and never starts, sometimes it starts when more than half of the TDM is over, what could be the issue? can someone please guide?

[night cloak]

Hi there i found a place on the map with deformed graphics that allows players to gain unfair kills.
In the bug report should i include my id, device ect.?

[olive dove]

@night cloak
Please submit a report in #old and include the following information:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[prime depot]

Smh bruh im tryna play pubg

[candid creek]

My friend change that file and he don't get banned

[prime depot]

Where pistonnn

[graceful kelp]

can someone please guide about this? I am facing this issue every single day in every single match.

[olive dove]

Piston might be busy, @prime depot how can we help you?

[sick shale]

As I said, as long as you don't have access to the social media account that is linked to your game account, PUBG MOBILE is unable to assist you.

[hasty olive]

um i have an order number for a purchase i made on there

i cant login to my facebook becuz of the code which i lost the app associated with it

[winged laurel]

@olive dove Should i write my whole problem with screenshots or just what you already mentioned?
WI-FI? I have no idea about the company's name.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @candid creek.

[sick shale]

You've been answered, don't repeat questions please

[hasty olive]

okay thanks for the help 🙂

[olive dove]

Explain your issue in one paragraph, include the required details (wifi is enough), and include screenshot of your career results as well.

[blazing belfry]

Hello, please help me in solving my problem. My account is one of the most powerful accounts in the game, but it was hacked and accessed. I tried to contact support within the game, but there is no response, knowing that I have google with me and Twitter and my number, but the intruder has an e-mail What should I do?

[olive dove]

@blazing belfry
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[prime depot]

My controls are messing up

[short lichen]

What is the issue, please explain in more detail.

[blazing belfry]

Do you have a direct communication method because in-game support did not respond to me?

[plucky quiver]

How do you check to what account a UC payment was charged after you buy it on IOS?

[prime depot]

The controls in settings,1st and 3rd option..when i scope in to shoot i cant move my screen

[olive dove]

in-game customer support is the most efficient way to handle player requests, @blazing belfry .

[chrome swallow]

Ok

[onyx dagger]

Thank you for understanding, @chrome swallow.

[olive dove]

@short lichen
If a member has been answered by a staff, please avoid interfering with this case. Thank you for your help.

[plucky quiver]

Can someone answer my question please?

[prime depot]

Same here pls

[blazing belfry]

Thank you. You helped me, but do you have an email that I can contact?

[short lichen]

Yes?

[prime depot]

The controls in settings,1st and 3rd option..when i scope in to shoot i cant move my screen,why?

[celest shadow]

Apologies, @prime depot. You should mention me instead. Can you share a screen recording of your issue here?

[night cloak]

Should i contact and inform customer support about the bug i just reported? Its a bug which allows the player to hide in an grapchically deformed place and gain unfair kills.

[prime depot]

Yes brb

[celest shadow]

Great, thank you.

[prime depot]

I did @ you btw piston

[short lichen]

You can’t move screen when holding scope?

[olive dove]

here: [e-mail]
yet as i mentioned earlier, in-game support is the most efficient way.

[celest shadow]

Oh, I may have missed it then, @prime depot. Very sorry on that.

[icy pasture]

Dear Admins.
There's no replay from customer service since 25/11/2020

[short lichen]

What was the issue?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @icy pasture.

[plucky quiver]

How do you check to what account a UC payment was charged after you buy it on IOS?

[icy pasture]

My account gone and no support at all

[short lichen]

They should send a email saying you have payed for it and tell you what account was it purchased from

[short lichen]

Banned?

[icy pasture]

@short lichen no hacked

[short lichen]

@icy pasture contact customer services then please be patient.

[unreal zinc]

Hello , i got banned for 24hours and the ban msg said that i should download pubg from officiel source indeed am playing on ios i did downlod pubgm fron app store the only offivial source , so what’s wrong ?

[polar marsh]

@unreal zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[icy pasture]

@short lichen for how long it's more than 4 days no replay

[short lichen]

Please refer to #faq subpoint 5.4

[hasty olive]

is there a way to check if my account was linked to anything other than fb?

[short lichen]

In game settings at the top section basic

[hasty olive]

i cant login

[icy pasture]

@short lichen this is not right a big company like tencent need to support a customer and not taking long time to replay

[short lichen]

Look and see if they send you a email about someone linking a account to your account

[prime depot]

Hold on

[hasty olive]

nope

[celest shadow]

All right, CokedBerry.

[prime depot]

I cant send video?

[short lichen]

I apologize

[celest shadow]

Yes you can, @prime depot. You may need to share it from your gallery.

[icy pasture]

@short lichen what if my account gone or get 10years ban by the hacker is your apologize will return my account ?

[prime depot]

I can't move screen..Has you can see i tried toooo

[short lichen]

You are using the wrong shooting button

[celest shadow]

The screen recording is a much better explanation, @prime depot.

Please do not overlap your fire buttons. One of them allows you to move your camera rotation and another does not. Please separate them.

[prime depot]

No?

Hmm

[celest shadow]

You may refer to FAQ 2.12 in #faq should that ever happen.

[fallen agate]

My pubg id is frozen for 2 months . Si i want recover my id

[polar marsh]

@fallen agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[icy pasture]

@short lichen is there a link to unlinked the hacker email manually I have all the account information .?

[short lichen]

Yes, you could do that in customer services via in game settings bottom left next to the log out

[icy pasture]

@short lichen customer service not replying. I mean to fill all the information manually on web something like that

[short lichen]

Please refer to #faq subpoint 5.4

[hoary ibex]

Hello i lost my account and writing with pugb mobile  and they don't answer my

[frozen nimbus]

can you give me! the recruitment of friends is not updated and I have months with the problem. I never get new requests

[short lichen]

Please contact customer service #faq subpoint 5.3

[hoary ibex]

@short lichen i contacted with customer service but they don't answer my question!

[short lichen]

What is your question?

[icy pasture]

@short lichen agnie back to old point till the hacker unlinked my FB from the account

[hoary ibex]

@short lichen lost account pugb mobile

[short lichen]

I am sorry but I can’t help you. Please stop asking

[frozen nimbus]

can you give me! the recruitment of friends is not updated and I have months with the problem. I never get new requests

[icy pasture]

@short lichen but if it's regarding the payment all of you will support .!

[frozen nimbus]

Ok that’s

[short lichen]

Try changing the language to english, see if it helps.

[lethal spoke]

Hi

[short lichen]

Hi, how can I help you?

[lethal spoke]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lethal spoke. Remember to read through #faq before asking questions in the support channels.

[lethal spoke]

I have a acount take ban for24 then ban for 3 days

[polar marsh]

@lethal spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How do I stop the game from loading fast so I can use the repair feature?

[hoary ibex]

@TR神CKY what do i lost my account on update 0.18.0 and i can't recover what do please help my lost account id isID5257267184

[short lichen]

You could log out from your account and do it.

[night cloak]

Okay I’ll try, thank you.

[short lichen]

Please contact customer services.

[short lichen]

Np

[hoary ibex]

@short lichen how? They don't answer me

3 moth ago i asked my question but they don't answer my

[spring barn]

what is this error ?

[short lichen]

Please refer to #faq subpoint 4.6

[spring barn]

ok

@short lichen well i read that i just installed the game so uninstalling it is not the correct fix also my net is good enough download the game in 5 min so that really is no help

any other fix ?

[short lichen]

Are you able to play right now?

[spring barn]

no

[short lichen]

Read #faq subpoint 4.4

[spring barn]

i am not able to login.
it just stuck at that error everytime

[prime depot]

Uhh

Why do i have 2000ms on my main server?

[short lichen]

WiFi lag?

[night cloak]

Hello there again i have a silly question(metro royale). I just bought lvl 6 armor(reduces damage by 85%) and euipped it with 3 refined steel plates(each plate reduces damage by 5% in total 15% reduction).
Will i take no damage or does the game prevent that from happening?

[prime depot]

Dont use wifi

[short lichen]

No, you will take damage

[night cloak]

And one more question. What does the armor penetration in metro royale do?

[short lichen]

Tap on it and it will show you

[prime depot]

Back to the 2000ms?

[short lichen]

Please look at #faq subpoint 4.8, 4.9

[night cloak]

I asked what does the penetration status do? Im not asking about what does the composite fiber board do.

[short lichen]

@sinful raven please refer to #faq subpoint 4.7

[night cloak]

You can simply anwser with a: i dont know

[short lichen]

I looked, I think it penetrates the armor 🤷‍♀️

[prime depot]

Why i have 2000ms?

[short lichen]

Do you still have it?

[prime depot]

Yea

[short lichen]

Please get on a pubg mobile match and see if the game is laggy.

[prime depot]

Its alwayss says "server did not respond" when i click stuff

Its not laggy its just i cant click stuff

[short lichen]

Please refer to #faq subpoint 4.10

[glad bolt]

Plz help

By mistake i choose wrong server

[short lichen]

Hello, how can I help you?

[short lichen]

You could fix that by going to customer services via in game settings bottom left next to the log out, do this process and be patient. They will help you before December 1st

[glad bolt]

I do this

[short lichen]

Then please wait patiently.

[glad bolt]

it took 2 days already

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @glad bolt.

[short lichen]

They will help you before December 1st

[glad bolt]

But I push my rank to conqueror this took very long time how can I manage this

This is very long time 😭😭😭

[short lichen]

Apologies

[glad bolt]

I am fully depressed for this issue 🙏🙏🙏

[onyx dagger]

You need to patient in this matter, @glad bolt.
Let's hope for the best.

[cobalt cove]

Hi I have a question
So
The place 100 in solo Europe rn has 4300 trophies. I looked at the trophies of last season and in solo Europe it was 4500 at rank 100.
How come the rank 100 already now is only 200 behind the near season end top 100?

[plucky quiver]

when do they send it to you? Because i didn't get an email yet

[onyx dagger]

It wont be the same always, @cobalt cove.
More competition, simple.

[onyx dagger]

Kindly refer to the Pinned messages of this channel.

[cobalt cove]

@onyx dagger so they'll end up in the 5k section? That's way higher how come that there is such a trophy inflation then?

[onyx dagger]

I dont actually think you would get an email, @plucky quiver.
But I think you can check the purchase history from the playstore/appstore.

@cobalt cove

[plucky quiver]

i mean they did send me an email last time but it came like a day after

[cobalt cove]

I'ma get conqueror and find out, thanks for the help anyways

[zealous quest]

QUESTION: If a friend from another server invites me with this new update, would I be able to return to my original server without waiting 60 days?

[onyx dagger]

You're very welcome, @cobalt cove!

[short lichen]

I am sorry, I don’t know about bank very much.

[short lichen]

Yes, if you didn’t change your server

[shy mist]

Hello @onyx dagger ..Is their anyway we can hide our last played time in the game!
And just a clarification are there any limitations for no. of words in SIGNATURE ?

[zealous quest]

I see, so if I wont be changing server I can be invited to other server unlimited times without being automatically set in that particular server?

[short lichen]

Yes

[onyx dagger]

About the signature, Yes, @shy mist.
It shouldn't be more than 30 characters.

[plucky quiver]

it says the purchases i made in the app store but not where it was billed to

[zealous quest]

Thank you for the help

[short lichen]

Np

[glad bolt]

@short lichen I have a question if I give you a particular hack which cheated use will you ban all cheated who use this hack

[short lichen]

I am not able to ban people in game.

[onyx dagger]

So you're basically a Hacker?

[neon adder]

@polar marsh why not aceppt REPUBLIC OF KOSOVO in Pubg Mobile ?

[shy mist]

@onyx dagger Okay Thank U very Much..

[zealous quest]

if this bug Happens basically I can contact a mod to change me back to a server I want correct?

[short lichen]

He’s saying, he is trying to help ban this hack

[olive dove]

If you faced such bug @zealous quest , please let me know.

[zealous quest]

Okay! thank you so much for the help have a great day/night

[neon adder]

@PUBG MOBILE why not aceppt REPUBLIC OF KOSOVO in Pubg Mobile ?

[glad bolt]

@short lichen yes

[onyx dagger]

Unfortunately, I did not understand what did you mean, @neon adder.

[olive dove]

@glad bolt
You are welcome to report information related to the cheats at any time, through http://cheat-collect.pubgm.cc/.

[hearty frigate]

for some reason when i scope in cheer park my screen turns over

[neon adder]

why do not you accept the Republic of Kosovo in Pubg mobile @onyx dagger

[onyx dagger]

Restarting the game should fix the issue, @hearty frigate.

Republic of Kosovo, @neon adder?

[short lichen]

Unable to help

[glad bolt]

I push my rank in North America server in fpp and this server have too much hacker very very much when I play match my almost all match have a hacker all match

[neon adder]

???

[short lichen]

Same, you could report the hackers

[storm flume]

Hello, @glad bolt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[shy mist]

I've another doubt..@onyx dagger
Is there anyway I can let my teammates hear the songs which I play from different app from my phone during game when I switch On the MIC..This option was available in Season 2..And I often did it

[glad bolt]

I report all hacker but only one or two hacker was banned for 7 days if I share the hacker UID can you do something

[onyx dagger]

I really dont think that it is possible, sadly, @shy mist.

Sadly, we cannot do anything about this here on Discord, @glad bolt.

If you do find hackers, please do report. They will be banned.

[shy mist]

Okay thanks :)@onyx dagger

[glad bolt]

@onyx dagger thanks love you❤️❤️❤️

[short lichen]

@glad bolt this is for you

[onyx dagger]

You're very welcome, @glad bolt! Have a nice day. :)

Alright then, you're very welcome, @shy mist! Have a nice day.

[short lichen]

Love your profile picture and have a nice day

[glad bolt]

@short lichen thank love❤️❤️❤️

[storm flume]

Please avoid going off-topic, @glad bolt @short lichen. You may have unrelated conversations in #chat.

[royal mist]

hello The twitter address linked to my account was stolen. I have attempted by mail, but logged in from the new version. It says you can't enter from the old version. Does anyone know the solution

[onyx dagger]

Looks like someone has access to your account, @royal mist.
Please contact Customer Service in-game about this.

[sick shale]

Contact customer service, @royal mist

[royal mist]

I wrote to their in-game service yesterday but they still haven't responded. I don't want to lose my account.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @royal mist.

[royal mist]

I don't remember the first payment and account opening date clearly, will anything happen?

There are receipts of payments, but no initial payments.

[onyx dagger]

You may state it to them.

[royal mist]

I conveyed that they did not return

[onyx dagger]

Kindly refer to #faq 5.4

[royal mist]

ı read

[onyx dagger]

Then you should get the answer for it.

[royal mist]

ok thnx u

[onyx dagger]

You're welcome!

[chrome swallow]

How to fix account is log in with the latest version please update

[onyx dagger]

Please contact customer service in-game about this, @chrome swallow.

[lost vortex]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lost vortex. Remember to read through #faq before asking questions in the support channels.

[short lichen]

What is the issue

[lost vortex]

My account hacked

[short lichen]

Please contact customer services #faq subpoint 5.3

[sullen sinew]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sullen sinew. Remember to read through #faq before asking questions in the support channels.

[lost vortex]

My Facebook hacked I can’t restore

[short lichen]

If your facebook is hacked then please contact facebook

[lost vortex]

Help me I’m give you link send report pls

Ok?

[short lichen]

Umm what?

[lost vortex]

I’m give you link Facebook send report pls

[onyx dagger]

You need to contact Facebook's Customer Service in order to retrieve your Facebook account back, @lost vortex.

[chrome swallow]

Can they help

[onyx dagger]

Yes, only they can help you with Account related issues, @chrome swallow.

[night cloak]

Anyone else have problem where you join a custom room opposite server and then you go back to play classic and your server was changed to the opposite server and you can't change it back for 59 days? Has anyone successfully fixed this problem thru support?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[short lichen]

You could change your server back if you requested for a server change in customer services

[night cloak]

Do you have a Screenshot of you doing it successfully so I can use as template

[short lichen]

I did it before but didnt take a screen shot

[onyx dagger]

@night cloak:

You may refer to this.

[short lichen]

If you are asking that is it possible to change server again then that answer is yes

[night cloak]

I contacted support and said my account got hacked then told them it didn't get hacked I told them about EU server hopefully they understand and fix

[short lichen]

[night cloak]

☠️

I wish i would of asked here before I did that

Thanks I'll refer to that after they answer me back

[short lichen]

Np

[night cloak]

Hello any admin here??

[short lichen]

I’m not a admin but how can I help you?

[night cloak]

I just watch one video on youtube

@short lichen he is sharing details about hacking

@short lichen may I send you link of his video??

[short lichen]

You could report his video and also report it to customer services via in game settings bottom left next to log out

[night cloak]

@short lichen I just have his video only,

[short lichen]

Ok

[night cloak]

Any admin here

@bold siren hello sir??

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@bold siren i dont have details sir, only youtube video?

[olive dove]

@night cloak a video is enough, yet you need to provide the cheater ID.

[night cloak]

@olive dove don't have I'd bro.... Ad video on youtube

@olive dove check I send you link??

[placid stag]

My account has a band, I didn't use any hack what can I do now?

[polar marsh]

@placid stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

I see, @night cloak .
you may report his channel through this form so we can take care of it:
http://bit.ly/37Lgfbm.

[chilly basin]

i often see players use fancy symbols in their name, how can i use them

[night cloak]

@olive dove don't have his ID sir... Sorry

Only have that clip

[olive dove]

You need an ID card to change your name, @chilly basin .
You can find many symbols online, so you can make up your own fancy name.
Please be advised that your IGN should not exceed 14 characters.

Ok @night cloak , i will take care of it.
Thank you for your report.

[chilly basin]

the characters dont show up in the box when i paste them in, is this normal?

[olive dove]

No @chilly basin , some symbols can't be used.
so make sure you select the correct ones.

[crude scaffold]

How I can report players they playing with friends in solo ? I mean in game

[storm flume]

Hello, @crude scaffold!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

We are unable to provide assistance if you do not ask a question or state a problem, @steel roost. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Hi

My account was banned
I dont understand why . I dont do any think
Please help me..

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

it’s about 24 hours i got this msg but still can’t change it.!!! i need to change server Very fast just please someone help me🙏💙

[olive dove]

@night cloak Please be patient, as the customer service receives a large number of support requests every day. It takes time to review all of them. you will get issue solved soon.

[somber palm]

Hi, any new information related to the app store version issue that coz randomly ban ?

I already contact with customers service on 23/11/20 but still no answer.

should i use my account and play or wait ?

[polar marsh]

@somber palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@olive dove bro it takes more than A Day?

i need it soo much and too fast

[olive dove]

You may send a kind reminder to the in-game customer support, @night cloak .

[cobalt cove]

Okay I'm kinda new to the game, not that new but apparently i don't really know how this ranking system works yet.
I've noticed like weird numbers in my ranking so
I wanted to know how exactly these ranking points are generated
Just an example: one round i got -22 with rank 95 0 kills.
Same league, directly the game after, i get rank 80 something, 0 kills but -34
So how are they calculated?
I heard 80 percent survival 20 percent kills once
But then I also heard healing matters like how much health you restore in a round. But still that wouldn't explain what happened to me mentioned above

[night cloak]

@olive dove know You Say Do the steps again?

[olive dove]

No, i am saying send a reminder @night cloak

[night cloak]

@olive dove like What.!

[olive dove]

like this one.

@cobalt cove
after each match you get a breakdown for your performance in the game.
for example: number of kills, survival time, health recovery, and support. all of those are counted towards your game rating hence the ranking points you get in this game.
Also, your rank tier and the players you get match with affect those points, the higher your rank the more difficulit to get ranking points.

[cobalt cove]

Yeah I know but how exactly are the ranking points diverted between these categories?
I've heard 80 percent survival, 20percent kills,
Etc like I mentioned above
It's kinda confusing.
I want to push rank so knowing what ranks the fastest would be very helpful

[olive dove]

No specific information regarding this, @cobalt cove .
My advise is to focus on performing well in each game to reach to higher ranks.

[tardy yacht]

What are the random bans?

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @tardy yacht.

[spark brook]

I accidentally switched my server,what should i do?

[polar marsh]

@viscid jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[long kettle]

Do you guys know how long should the message attached to a plane be? (Popularity)

[storm flume]

Please refer to this channel's pinned messages for further information, @spark brook:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[spark brook]

Welp i guess im stuck in SA

[olive dove]

what do you mean by attached?

here @spark brook , follow these instructions:
https://media.discordapp.net/attachments/481200416349224980/781925225545072720/image0.png?width=1443&height=559

[long kettle]

I mean like how many letters can we use in the message when we send popularity? Airplane/ car

Because it keeps saying message is too long but it does not specify

[olive dove]

sorry @long kettle , but i do not know the answer.
let me check and will get back to you once i get an answer.

[long kettle]

Thank you 😊

[orchid lance]

I got banned 1 day and the next day 10 years not using any hack playing from season2 , you can check my statistics , i dont have any 3rd party apps and not using vpn

[polar marsh]

@orchid lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawdry zephyr]

hello

my account have been stolen

what should i do

they linked it to twitter account

[wary anchor]

The issue of returning my account must be looked into because I had contacted me, I could not open my account for a while until I collected the amount of buying a new phone, after which it was discovered that my account was stolen. My account was stolen. I looked at my account.

Id:5204566377

knowledge: alaaahmad11211

[night cloak]

What that means

I don’t download it out of App Store iOS

Does have a 4 finger claw iPhone 11 hud with no gyro

[winged oxide]

Anyone know how long it takes to get a message from pubg for when you can change your server back

[tardy yacht]

Does anyone know what the one day bàns are?

[night cloak]

yea

[tardy yacht]

@night cloak please tell me

[night cloak]

dm me for info

they dont allow me to share info here

[lofty spade]

How do I get conquer

I’m ace right now top 500

[tardy yacht]

@lofty spade wait till 24:00 Utc and get it

[ivory quartz]

My account has been hacked please help

[short lichen]

Please contact customer support, refer to #faq subpoint 5.3

[short lichen]

Please refer to #faq 5.4

[short lichen]

When you have enough points for a conqueror then please wait they will change the rank to conqueror

[short lichen]

Please contact customer support, refer to #faq subpoint 5.3

[proven crescent]

Does the hyperactive talent in metro Royale get triggered by boosts when you are full health? Or do you actually need to be regaining health for it to trigger?

If it isn’t the latter then does it also get triggered by the boost you get from reenergise talent? Or only the boost squires from energy drinks, painkillers and adrenaline syringe?

[stray cove]

help

[lofty spade]

Ok thank you guys I got conquer Pog in the chat guys

[short lichen]

@stray cove what is that saying?

[hazy galleon]

Неllo

[short lichen]

Hello, how can I help you?

[stray cove]

I'll translate it into English right now

[hazy galleon]

How can l update my pubg?

I can not sing in

[ivory heath]

Apart from the fact that there are so many cheaters in the game (and surprisingly most of them happen to be arab players!), there are people who team up with others in solo mode. Sometimes there are noob cheaters who apart from cheating and having a good ping, also team up :)))) please ban those idiots. they just ruin the game.

I also have a suggestion to find teamers at least in solo mode. If there are more than one player in a vehicle, and if it happens in more than 1 game out of say 10, then mark the players as cheaters.

[short lichen]

You can update pubg in app store or playstore

[hazy galleon]

I can not

I have same problem as Liza

[short lichen]

Please report them in game when encountered

[stray cove]

1.1.0.14554 Users With this account were part of a newer version of the game. You can no longer log in to the old version of the game with it. Update the game to the latest version. the account was hacked there is mail but Twitter is not mine and the hacker changed the version via MT manager

[devout geode]

Contact customer service for account-related issues, @stray cove.

[stray cove]

wrote

[hazy galleon]

Omg it just a mass

[stray cove]

why do such hacks even exist ?

hackers just change the version in the files

WTF???!!!

you can't go in after that

[short lichen]

@upbeat linden if you are seeking to change servers once again then please go through this process and be patient. They will help you before December 1st

[sick shale]

Refer to this message please:
#news message

[stray cove]

you don't understand. hackers changed the version of the game and now you can't go translate my picture from Russian to English

[upbeat linden]

Thanks 😊

[sick shale]

Contact customer service if you're facing newer version login issues

[wary anchor]

Jb Hey PUBG Mobile support team, my account has been hacked and I do not know about it. Some used my PUBG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as. I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly
ID:5204566377
Emil: [e-mail]

[polar marsh]

@wary anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stray cove]

can I cancel the unlink from the social network?

Vk

[sick shale]

What do you mean

[storm flume]

Please do not use languages other than English, @hazy galleon @stray cove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @hazy galleon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[short lichen]

@sick shale

[ivory quartz]

Piston#0007 My account has been hacked, I want to unlink the hacked account please help

[foggy iron]

Hello, my usual server is Europe but all out of sudden it changed to North America and now I can't change it. Can I get it fixed?

[storm flume]

Please refer to this channel's pinned messages for further information, @foggy iron:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

Contact customer service, you can follow this conversation:

[foggy iron]

I'm sorry, but where can I reach out to customer service?

[past lynx]

Hello please there is hacker account i want him to get banned but i dont have video on him and he always says he wont be banned cause he pay a lot of money on his acc and his hack he is using sharpshooter hacker and i reported him but he dont get banned

[sick shale]

@foggy iron via game settings, refer to subpoint 5.3 in #faq for further information

[sweet rapids]

😋 😋

[foggy iron]

Okay thanks!

[short lichen]

@past lynx you could report him in customer services

[past lynx]

I did that and i’ve send an email to that email [e-mail] but he still active and play with his hack

[sweet rapids]

Can someone help me with this stuff??

[short lichen]

@past lynx please report him in customer services via in game settings bottom left next to the log out

[past lynx]

@short lichen ok i will try that too thanks

[sweet rapids]

How can i update??

[sick shale]

You should contact customer service to solve that issue

[short lichen]

@past lynx np

[sweet rapids]

I did but they didn't do anything

[tepid frost]

Hey guys when I am on WiFi I the game stuck in loading to the game in classic mode only why?

[sweet rapids]

May be your wifi connection is poor

[tepid frost]

No it’s very good ping is 44

[short lichen]

@tepid frost please refer to #faq subpoint 4.10

[tepid frost]

It’s only in classic

[tepid frost]

What is that?

[ivory quartz]

I texted them, no one answered

[short lichen]

@tepid frost go to the #faq channel and look at 4.10

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @ivory quartz.

[tepid frost]

Ok thank you I will

[short lichen]

@tepid frost np

[ivory quartz]

But I need to solve the problem before unlinking the connection account that he cannot access, I am now unable to access the game, as a message may appear that I was logged in with the latest version even though I am using the latest version

[fickle solar]

I have a question why pubg now charge taxes on purchases?

For example the $99.99 pack if I want to buy its now $111.50

[sick shale]

@fickle solar You may purchase UC through midasbuy, price is cheaper than in-game shop
▪︎ https://www.pubgmobile.com/pay

[trail cloud]

Why does it lag whenever i shoot

[fickle solar]

@sick shale is thats trusted?

Never hear of it

[woven atlas]

Yea. Its trusted.

[fickle solar]

I just used Amazon and google

[sick shale]

Yes, it's official, refer to subpoint 3.21 in #faq for further information

[fickle solar]

Guess not available for me

[short lichen]

@night cloak please contact customer service to ban that person.

[sick shale]

@fickle solar Seems like it's not supported in your region, unfortunately

[sick shale]

Contact them again, and ask

[night cloak]

When pubgm will be available in India?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[crude vigil]

As you can see here. No replies

[night cloak]

Where should i ask about availability of pubgm in India?

[vagrant forum]

@night cloak #questions message

[magic spade]

Hi, i need help regarding server change thingy

[vagrant forum]

We understand that you haven't received any updates on your issue for more than 30 days, but since the ticket is still open, I believe that they are still working on your issue. I can only recommend you to wait patiently. The Discord moderation team here isn't affiliated to Tencent games and hence we unfortunately cannot help you with account related issues.

[magic spade]

There was a way to have server changed before december 1 right?

[vagrant forum]

Yes, by contacting the in-game customer service, @magic spade.

[magic spade]

Okay ty

[crude vigil]

Aight, good day to you

[storm flume]

Please avoid going off-topic, @winged wasp. You may have unrelated conversations in #chat.

[night cloak]

Quick scope gliched still not fixed, and 6x scope in livik map sometime changing scope 6x to 3x doesn’t work

[celest shadow]

Please report this in #old, @night cloak.

[twilit sedge]

i would like to report a mistaken ban after i turned airplane mode on then off again, getting the message "please download the pubg mobile app from the app store", which i have being it the only way to download it on ios devices
i was banned for 24 hrs and incidentally lost all my stats and points (which i worked really hard for)!!!
is there a way i can appeal my ban and get my stats and season points back ?

[polar marsh]

@twilit sedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spark apex]

Hahah enjoy bou

[lethal mango]

[mint snow]

Hello, when is the time for server countdown reset? Ive contacted the customer service to change my server back into Asia

[short lichen]

They will help you before December 1st

[mint snow]

Okk thanks

[atomic karma]

Can grenading teammates in metro get me in trouble?

Asking before I do it, cause some teammates are worth wasting grenades on.

[dim plover]

hey my pubgm acc got hacked yesterday and i cant log in back anymore with my social media

[timber compass]

I want to change region but game didn't send code to my number? What should i do.

[burnt sluice]

how i can sent you video how people use hack?

[olive lake]

i need the same

[brisk tinsel]

Whats up guys

[timber compass]

@polar marsh i report hacker and they are marked as violation found but i didn't receive mail about banning them.

[cyan mauve]

I lost my mobile number. Is there anyway to unlink?

[covert rain]

Guys

I changed my server by mistake

Now what i do pls help i want my asia server back

[short lichen]

Please contact customer services via in game settings bottom left next to log out and do this process, wait patiently and they will help you before December 1st

[covert rain]

Already did @short lichen

[surreal nacelle]

then wait

[covert rain]

👍🏻

[short lichen]

Please wait patiently. They will get to you soon

[short lichen]

If you need no assistance please chat in discussion channels.

[surreal nacelle]

Ok do you know who created that pic you send earlier btw

[short lichen]

No

[gloomy blaze]

I have came here for redeem codes

[topaz grove]

Hey pubg mobile developers. Im stuck at north america but my main server is asia what should i do now im lagging at north america please remove this server lock this is not a good update its still the same

[short lichen]

You could get redeem codes by watching official pubg mobile

[upbeat herald]

Good evening,
I’m 4outBABY, my ID number is: 558052980
I contacted you more than one time about my issue which is someone hacked my account and he/she linked her/his email in my account but no one responded to me. Today when I logged in I found out that I got 10 years band, how is this possible? It’s totally unacceptable unjust and unfair! I started playing and linked my account to the Facebook nearby 25-07-2018 and I will prove all the payments below , first to last payment with the dates
There must be a solution for my problem as there’s someone had access and hacked my account. I will attach all the proves below and please answer my request as soon as possible!

Thanks and best regards.

[short lichen]

We are sorry to inform you that if the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

If your account has been banned, you will not be able to use it before the ban period finishes.

We apologize for any inconvenience caused and thank you for understanding.

[short lichen]

Please contact customer services via in game settings bottom left next to log out and do this process, wait patiently and they will help you before December 1st

[night cloak]

Why I got poor rank point bin KRJP Server?

#1 and 7 kill I got 13 + rank point

That is why?

[onyx glen]

when i log in by twitter game close every time

[night cloak]

on cobra guns in metro what does it mean by "for cobra mebers" is it only for certain people?

[onyx dagger]

Not really, @night cloak.
Everyone can have the gun. It is just really rare.

[hybrid steppe]

i didnt get any server change option in my settings after contacting the customer service also

[night cloak]

oh ok bcus i got a one eyd cobra groza

[onyx dagger]

Please be patient, as it may take some time to make the changes, @hybrid steppe.

That's great! @night cloak

[night cloak]

thanks 🙂

[hybrid steppe]

bro from 5 days i am waiting

[onyx dagger]

What is your tier, @night cloak?

It will be fixed within 1st of December, hopefully, @hybrid steppe.

You're very welcome, @night cloak!

[onyx dagger]

Could you try downloading the Twitter app in your device and then try again.

[night cloak]

@onyx dagger now I'm cown 2

[marsh trout]

Shouldn't rank points be refunded if you lose rank against a confirmed and already banned cheater? I think it was a thing before that rank points are returned but its not happening anymore and as I am ranking for conqueror i am losing many points against cheaters. Maybe @Error 403 could comment something on this? Thanks

[onyx dagger]

The higher your Tier is, the lesser points you get, @night cloak.

You may share your thoughts in #old, @marsh trout.
But actually, if you die due to a cheater in a match, you will get the lost points refunded.

[night cloak]

Nop, Some Match I got 3+ point 4+ point

[onyx dagger]

Everything matters, @night cloak. Kills, heals, survival, etc.

[night cloak]

Why not Fair Too soon point and Ranking point

[onyx glen]

the game restart when i log in by twitter i try repair nothing change how can i fix it

[onyx dagger]

It is how it is, @night cloak.

[onyx dagger]

This is for you, @onyx glen.

[light steppe]

Its been three days since customer service told me that i can change my sever but its not available yet

[night cloak]

When I too soon I lost -34 or- 38 point
When I won #1 4 kill or 5 kill I got +9 or +10 rank point

[onyx dagger]

Kindly be patient, it may take some time to make the changes, @light steppe.

[light steppe]

@onyx dagger its been three days

[onyx dagger]

Because you're in a high tier, @night cloak.

[short lichen]

Points are different due to you doing different things in matchs or because you have a high rank.

[onyx dagger]

The server issue will be fixed within 1st of December, @light steppe.

[night cloak]

Yap I know

[tribal crescent]

Why hackers hacking pubg Accounts....pubg don't have security it's right or wrong ?

[short lichen]

If you camp 24/7 no squad rush or healing then you don’t get that much poonts

[onyx dagger]

Customer Service exist for a reason, @tribal crescent.

[night cloak]

I just want to Fair point
Thanks

[tribal crescent]

But they not replying.... please provide better security to my accounts

[onyx dagger]

Probably the reflection of water, @hard talon.

Feel free to share your Feedbacks in #old, @tribal crescent.

[vagrant forum]

Your account is your own responsibility, @tribal crescent. Accounts are hacked due to players' own carelessness, PUBGM's security isn't responsible for that.

[tribal crescent]

If my responsibility....but Hackers changing SRC version.....why u don't think of that ?

[rapid bramble]

May I know, why I can't use eye button to watch my surroundings?

[onyx briar]

i was lootingand suddenly i cant move, look at the movement speed thing

[storm willow]

It says owner, but still you can redeem that Item. Sorry for the delay

@rapid bramble can you explain? Attach video if you have bug or issue ingame

[onyx briar]

i cant moveee, how do i fix itt

[storm willow]

Wait a sec

Piston or other staffs will assist you soon

[onyx briar]

wait i settled it, unequip and equip your vest
it refreshes the movement speed to the correct one

[celest shadow]

Did it happen right after you pickup something, @onyx briar?

[onyx briar]

i think so

i was looting so it has to be

[celest shadow]

It could be the crossbow bolt or 12 gauge, did you try dropping anything, @onyx briar?

[onyx briar]

i dont think its 12 gauge or bolt, i bringed it myself
its prob either the painkiller or energy drink or dogtag

i didnt drop anything

[celest shadow]

Please report this in #old with the screenshot, @onyx briar. I have not seen this before but is definitely a bug on my opinion.

[timid echo]

Hi

I saw floating bushes

Is it normal

[short lichen]

No

[timid echo]

@short lichen well then damn

[short lichen]

You may report it to #old

[timid echo]

Then is seeing harmless monster normal?

Ok

How?

[short lichen]

That is the sensitivity

[green belfry]

Where to report a youtuber who is selling hacks

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @green belfry:

:white_small_square: http://bit.ly/37Lgfbm

[rapid bramble]

@storm willow here is the clip

[storm willow]

@rapid bramble try increasing your sensitivity in settings

[rapid bramble]

Okay

[solemn storm]

Hello i have some proof of a player buying and selling hacks and also using it on his main account

[short lichen]

You may report the player in customer services

[frigid pumice]

Hi PUBG MOBILE ,
I am from one of the most famous clan RAPTR from PAKISTAN.By mistake, i cliced on option which was about age ,i did it no which means i am not 18 years old or above.
I am competitive Player, i play mostly pubg M daily for 7-8 hours and i am also earning from it .

Please Help me out

[marsh kraken]

@frigid pumice You can change it back when the timer ends.

I suppose there is a 1 month time limit before you can change it again, so you need to wait till it ends.

[frigid pumice]

@marsh kraken bro but i can't wait for the time-end

my schedul is affecting by this

[marsh kraken]

Sorry but we cant help further you need to be patient

For further assistance contact Customer Support in game

[frigid pumice]

i have talk ingame customer-service but that is not helped me , i want to talk any real assisstant from PUBG M team , to describe them ,how it is affecting my content and also the Tournaments which i play with t hat ID

@marsh kraken

[marsh kraken]

Refer to 5.4 in #faq

And there is nothing we can do in this matter, you need to wait till the timer ends

[agile sluice]

Can spectators hear voices from the in-game players?

Aight, thank you

[whole plover]

Hi... I have a problem in Pubg, while shooting i seem not to be able to move my character... I tried everything, even reset my whole settings n still no results

[short lichen]

Are you having issue with the joystick or cannot move screen

[night cloak]

Yeah it's ok and thanks.

[short lichen]

How can I help you?

[topaz grove]

I want make my account back in asia server please i was stuck at north america because i join a streamer custom room and its north america server now i cant back in asia

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @topaz grove.

[west loom]

Dear PUBGM ,I am requesting from Side of All of us Indian Users we are requesting to you Please Unban Our 1 year Old banned I'd 's of PUBG MOBILE Global version in the weekend of launching New pubg Mobile India In India This request is from all of us Indian pubg players Please Unban our PuBG Mobile global I'd one time We oppolise not to use any hackss or any third-party apps we will not use again So please Unban our old I'd ones . THANKING YOU
Love from India
Regarding
PUBG Player From India..

[short lichen]

Pubg didn’t ban india, india banned pubg

[hollow badge]

😂

[west loom]

I am talking about unban old accounts not about unban pubg

[polar marsh]

@west loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Yes @night cloak?

Kindly state your issue.

[night cloak]

my id got baneed without any reason yesterday and ten years i spent alot of money att pubg and iam crying from yesterday plz help me brooo plzzzz help meeeeee 😦 iam still crying bro plzz help me

5432808475

XŁaw么RahimYT

plzzz help me or i will kill myself i love pubg more than my life

😭

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dim plover]

i lost my pubgm acc

[onyx dagger]

Do you have access to your Game account, @dim plover?

[dim plover]

not anymore :(((

[onyx dagger]

So did any of your linked social media accounts get hacked?

[dim plover]

the hacker unlinked all my social media from pubgm acc

i cant access to it anymore

[onyx dagger]

Not in any ways?

Like Email, @dim plover?

[dim plover]

the hacker linked his email

[onyx dagger]

We cannot help if you do not have any access to your Game account.

[dim plover]

oh damn 😦

[onyx dagger]

:(

[cold urchin]

I am creating new id and I am selection the Asia server but later it's going to krjp how is it switching own

Can anyone help me this out

[dim plover]

so there nothing i can do?

i cant recover from it ? @onyx dagger

[onyx dagger]

If you did have any access to your Game account, we could've tried to help you, @dim plover.

I'm sorry for what has happened.

State your issue, @cold urchin.

[cold urchin]

@onyx dagger see

[onyx dagger]

Do you play on KRJP server, @cold urchin?

[cold urchin]

@onyx dagger no in first id i have selected by mistake krjp

[onyx dagger]

And?

[cold urchin]

But I was created new id for Asia server to play but it's not switching to Asia it's is on krjp server in new id also

[onyx dagger]

Kindly refer to the Pinned messages of this channel.

[night cloak]

an hacker wantedly used hacks on my account any way to recover it ? pls help

[onyx dagger]

Do you have access to your Game account, @night cloak?

[night cloak]

yea i recovered all my social media accounts back but my pubg account now shows a 10 year ban warning

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cold urchin]

@onyx dagger no but why is it happening in new id i have selected Asia tho but it's not switching to Asia it's getting automatically krjp

In new id also

Any solution is there

[onyx dagger]

Probably a Bug. Make sure you selected Asia as your main server.

[cold urchin]

@onyx dagger yeah I had selected

[onyx dagger]

And feel free to report in #old.

[honest girder]

Is this real mail plz help

[onyx dagger]

Will get back to you, @honest girder.

[storm willow]

@honest girder #questions message

@onyx cairn will confirm if that is official Email @honest girder