questions

[mighty crystal]

yes

[short lichen]

Try reinstalling it might help it

[mighty crystal]

when i reinstall, does my purchases will save?

like guns i have bought and stuff

[devout geode]

Do you have any linked social media?

[short lichen]

@mighty crystal If you have a account connected then yes

[mighty crystal]

yes

[short lichen]

When you are done reinstalling please log in again and it'll be all there

[mighty crystal]

wait no, how do i create a ac im new to it

[short lichen]

Which do you use google, facebook, twitter?

[mighty crystal]

all

[short lichen]

I think facebook would be better

[mighty crystal]

okay thank you

[short lichen]

Go to settings and connect your Facebook to your account

Be sure to not connect someone else account because that'll be a problem

[turbid gorge]

Hello, who can help with changing the server, I accidentally chose the wrong one

I have already sent a request to the support service in the game, but I've been waiting for 2 days, can I somehow speed up the process?

[short lichen]

One sec

[onyx dagger]

Kindly contact Customer Service in-game, @turbid gorge.

[short lichen]

Please go to customer service in game settings on the basic section and on the bottom left. Do this and wait patiently, they will help you before December 1st @turbid gorge

[turbid gorge]

Oh well, I'm just taking the Conqueror rank, sorry to be impatient, but roughly how many days will it take?

[short lichen]

It'll be done before December 1st

Patience

[pastel ether]

I got this message what to do now

Plz help me

[devout geode]

Keep waiting.

[pastel ether]

Plz help the option to change server is still locked

[devout geode]

Keep waiting.

[pastel ether]

Can I reset it

[devout geode]

You - cannot. Your the only option for now is to wait for reset.

[pastel ether]

Is this possible through the above method to reset it before 60 days

[devout geode]

Is it not clear? You have submitted a request, so now you have to wait for reset your server selection cooldown. No need to repeat same question as here is nothing you can do.

[onyx dagger]

Yes it is possible.

[honest bronze]

Any update in pubgm india??

[grim relic]

In few days

[onyx dagger]

Just keep an eye on this webpage for more information, @honest bronze: https://www.pubg.com/category/announcements-en-gb/.

[grim relic]

No not this, they have an official website for indian version named Pubgmobileindia.com

[dusky estuary]

One of the people hacked my account in pubg mobily and the hacker linked his Twitter account to the game and tries to use methods to cheat and my account has been blocked for one day please cancel linking my Twitter account from my account in the game this iD my account( 5172066540 )

[polar marsh]

@dusky estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe crater]

@onyx dagger

[onyx dagger]

Yes, @fringe crater?

Kindly contact Customer Service in-game about this as only they can help you with Account related issues, @dusky estuary.

[fringe crater]

my server is not change

[worldly ingot]

@onyx dagger bro the server glitch is still not solved

[fringe crater]

me to

[onyx dagger]

Kindly be patient, @worldly ingot.

[onyx dagger]

Same goes for you too, @fringe crater.

[grim relic]

Same , btw my current country/region is INDIA, I think that's the problem. Today morning I got message from customer service stating Pubg banned in India but yesterday I made server reset request?

[worldly ingot]

Bro i am being patient from yesterday but the time is only before 1 december

[onyx dagger]

You know that the game is unplayable there.

[grim relic]

I am playing from Singapore

[onyx dagger]

It will be fixed within 1st of December, hopefully, @worldly ingot.

[grim relic]

But I don't want to change my country flag

[worldly ingot]

Hopefully

[onyx dagger]

Yep. Let's hope for the best!

[grim relic]

Bro did u get any message after u reported?

[onyx dagger]

Feel free to discuss about this in #pubg-mobile, @grim relic. :)

[desert cloud]

hello people can tell me how to solve the banning problem in the exchange of servers within the game ?, I was banned for 60 days because I accidentally changed the server and ended up being banned

[grim relic]

Ok

[onyx dagger]

Alright then.

[rose rivet]

Hi, I have a rating problem

[deft wyvern]

Thank you pubg mobile.
For all users just Be patient and you will be able to change server

[fringe crater]

@onyx dagger TNQ

[onyx dagger]

Told you, @fringe crater!

Kindly state your issue, @rose rivet.

That's great to see, @deft wyvern!

[fringe crater]

@onyx dagger SORRY

[onyx dagger]

Happens. No worries, @fringe crater! :)

[worldly ingot]

Yes now i have the option to change the server thank u @onyx dagger for helping dude really appreciated

[onyx dagger]

Kindly refer to #faq 3.15, @rose rivet.

[onyx dagger]

You're very welcome! Have a nice day. :)

[rose rivet]

@onyx dagger I have not been placed in the classification even though I am the same points as my friend, and he reached the invader, and I am not, knowing the same server as me and he too

[onyx dagger]

Kindly wait patiently for the rank refresh then, @rose rivet.

And refer to #faq 3.15

[vivid comet]

Hello I changed my Country to USA more than 180 days ago now Whenever I try to change my country first it requires Phone no for verification when I verify it and press "OK" it shows me a message "Parameter error"
Please help me

[onyx dagger]

Parameter error, @vivid comet.
Kindly try again after some time.

[grim relic]

When will u reported first bro ?

[onyx dagger]

Let's not go Off-Topic in this channel, @grim relic. :)

[rose rivet]

@onyx dagger
I was patient and waited for 2 days nothing happened same problem

[fluid swan]

The question of why such a serious Apple device has been inexplicably banned for a day has not been answered directly.
I have asked for help from customer service in the game, but they haven't replied to me for more than two days.

[onyx dagger]

Please refer to #faq 3,15, @rose rivet.

[stoic dragon]

Welp is this a bug?

[grim relic]

Thank You so much 😁

[onyx dagger]

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. This might be the reason.

Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding, @fluid swan.

[rose rivet]

@onyx dagger
How do ؟

[onyx dagger]

First month: 235.00, @stoic dragon.
And then starting from the next month, that is 26th of December: 535.00

[stoic dragon]

But it shows that it's 535

[onyx dagger]

Click on -> #faq, and check for subpoint 5.13, @rose rivet.

[stoic dragon]

I'm confused

[onyx dagger]

And that's what it is, @stoic dragon.

It is 535 for the Prime plus.

[stoic dragon]

Oh ok Ty for the info :3

[onyx dagger]

Feedbacks are very welcomed in #old!

You're very welcome, @stoic dragon! :)

[devout geode]

235 for the 1st time, @stoic dragon. You can check confirmation about a price before the transaction will be complete.

[sleek lichen]

At the start of the season i mistakenly got Europe server...i thought i couldn't change server for 60 days.So i pushed rank in Europe and reached crown in duo...
And now I reported server change issue to pubg and pubg gave me a chance to change server again....
But now if i change server will my tier reset and i have to start from bronze again?
Or my Europe server tier rank will shift to the new server and i will stay in same crown tier?

[onyx dagger]

If you play on a new server, it will start from where you have left it, @sleek lichen.

[sleek lichen]

@onyx dagger you sure?

[onyx dagger]

Yes.

[sleek lichen]

any mod here?😑
conform me?

lots of people saying transfer from new server?

[onyx dagger]

You're answered about this by a Cool Administrator in #chat. Kindly check your mentions.

[devout geode]

Your points will be transferred to a new server. Check out Dev Log video, you can find it in #news, message from November 15th, @sleek lichen.

[sleek lichen]

@devout geode bro are you sure,?
i am in crown 2!
if i change in asia. transfer rank in aisa?😑

[onyx dagger]

100% sure, @sleek lichen.

[night cloak]

@onyx dagger you answer question 24/24?:)

[devout geode]

200% sure, @sleek lichen.

[onyx dagger]

?? @night cloak

I didnt get you, sadly.

[sleek lichen]

@onyx dagger and @devout geode You two are saying different things...

which one right?😑

[onyx dagger]

Will get back to you, @sleek lichen.

[quiet wadi]

Hi

‏please can i have help me because I am tired of
‏ a lot of correspondence for technical support inside the game, and I could not talk to an official or a person who helps me most of the time. The reason for the ban changes. This is unfair from a large company and the sad thing is that I am one of the best players in the Middle East, and the evidence for my words is the level of my account is 79 and the hashtag is the superstitious style because of my love for the game and my many purchases, and until the last day I paid less on this account 26,000 and a person myself Nothing can compensate him other than retrieving his original account. I love my account until I measured it. I did not do it because I only play in my account. I wish you to recover my account and I beg you to help me because I am sure that I did not violate your laws because I respect them and love the game imaginatively so do not deprive me of my happiness and you seek my love Many thanks for your help 💐

ID: 5182977809

[e-mail]

[polar marsh]

@quiet wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout geode]

You can clarify it from Dev Log, @sleek lichen.

[loud geode]

Hello my phone has been hacked by hacker and I no longer control my phone and now I have deleted the old version and set up a new one but I can’t enter my account because it has been banned due to an Illegal behaviour that the hacker did on my own account so please I am asking you to understand my situation and I hope that you will consider my request thank you very much

[polar marsh]

@loud geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[visual flower]

Is gfx tool banned?

[storm flume]

Use of unauthorized third-party software or methods, @visual flower, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

Please contact the customer service via the in-game settings for further assistance, @desert cloud.

[lapis lichen]

Please fix this glitch we have a tournament today and I need to be present my nick name : 8rANGRY

[storm flume]

Please refer to this channel's pinned messages for further information, @lapis lichen:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

We're not related with the in game customer service to unban accounts. @night cloak.

[hardy cape]

@clear spindle how can we get a 7 day ban in pubg?

[clear spindle]

@hardy cape why you need a 7 day ban??

[night cloak]

rebel told me to shut up and not complaint about the customer service

[hardy cape]

Can i dm you @clear spindle i cant tell that in public

[clear spindle]

The File Claim is there for a reason.

Please contact the in game customer service for account related issues, @hardy cape.

[night cloak]

@clear spindle not anymore i am unbanned

[rocky trout]

why im getting alot of india player into my team ??? im playing asia server

[hardy cape]

I don't want any help regarding the account. I just want to know about what I asked earlier. It's for a good purpose

[clear spindle]

DMs are open.

[sleek lichen]

@onyx dagger???

[night cloak]

i will move to pakistani server since they support dont tell me shut up

[onyx dagger]

Your points will be transferred to the new server. Check out Dev Log video, you can find it in #news, message from November 15th, @sleek lichen.

[onyx dagger]

That is literally Random. It cannot be helped.

[somber wing]

@onyx dagger thank you ❤️ we back to europe ❤️

[onyx dagger]

You're very welcome, @somber wing!
Sometimes, you need to be Patient. 😹

[somber wing]

😂 😂 😂

[onyx dagger]

:)

[rocky trout]

😭

[onyx dagger]

@rocky trout

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[craggy jackal]

Can anyone tell me about PMPC results date?

[clear spindle]

Join the Pakistan discord server for that, @craggy jackal refer #735483472432594994 sub point 3.1 for the link.

[lapis lichen]

I’m not asking for something special but just to unban my account. I’m not using cracked version I have a tournament today 20000$. I should be present. How can’t you be able to fix this issue ASAP. Because it’s so annoying.

[tribal crescent]

Is there any admins ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tribal crescent. Remember to read through #faq before asking questions in the support channels.

[teal vine]

My bullets are not regestering

Any fix please

I have 60 fps 20ms ping but still facing the problem

[glad zinc]

Pubg how to fix lag

Pls tell me

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @glad zinc.

[obsidian wagon]

Buy new phone hahah

[clear spindle]

@teal vine Should be with the internet.

[obsidian wagon]

I also lagging😀30fps

[polar trellis]

Hello, I have taken my account to the middle east server and I want to return to the europe server

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @polar trellis.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @polar trellis.

[teal vine]

I have 20 ms ping

And no lag

[clear spindle]

Jitter and latency matters too. Try using a different connection and check.

[teal vine]

I have optical fiber connection nothing better then this

[brittle wharf]

Still I am play pubg global in India any issue ?

[clear spindle]

Try doing a routine repair and make sure there's no background process is going on.

[teal vine]

Ok thanks 🥺 🥺

[brittle wharf]

Still I am play pubg global in India any issue ?

[storm flume]

Please refer to this channel's pinned messages for further information, @brittle wharf:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[obsidian wagon]

Anyone know how to fix inventory lag issues?

My frame will drop to 0 if i click inventory

Tag me if anything

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @obsidian wagon.

[visual minnow]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @visual minnow. Remember to read through #faq before asking questions in the support channels.

[little holly]

How can I get backpack ?

[languid niche]

Thank you Everyone for the help and Support!
Apologies for the trouble

My server has been reset back to Asia.
Thanks @polar marsh

[night cloak]

wait 13 hours

[gusty birch]

My account is hacked i want help

[night cloak]

contact customer support

[gusty birch]

How

[night cloak]

refer to faq #5.4

[visual minnow]

Why what did i do ??

To gave me banned?? For 3 day

[night cloak]

its an issue its known pls report it in #old @clear spindle unmute so he can report it

@visual minnow state ur device country wifi/celluar and id

[languid niche]

Just wondering, My little cousins clicked on one of those spam links that offers free skins and UC and Got his account hacked by someone else.

Is there any chance of recovering the account?

[night cloak]

contact customer support its the only way

[visual minnow]

@night cloak how ?!

[little holly]

@night cloak this green one will be in shop or?

[night cloak]

click on this —> #old

[night cloak]

and report it

[night cloak]

it will let be refreshed after the bag is discounted

[languid niche]

Through my account? Because he can't access his account anymore.

[little holly]

@night cloak thank you

[night cloak]

no in the login page there will be a customer contact symbol on the top right

[languid niche]

Alright

[night cloak]

@visual minnow did u ever get a one day ban before?

[visual minnow]

Yes

Before 2 day ago , now they gave me 3 day

[night cloak]

ok its an issue dont worry its beeing fixed and ur account will be unbanned and ur points will be restored its an ban bug happening to some ios users i also got it but still waiting it to be fixed

u can use file claim for now

[jovial crest]

Pless fix my account PUBG

Nicknam šæMÑrjbï
ID 5227382572
Device: iPad Pro
Wi-fi / : WiFi
Country: Indonesia
iOS : 14.2

[storm flume]

Please refer to this channel's pinned messages for further information, @jovial crest:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[jovial crest]

I did but didn’t work

[night cloak]

report it in #old

[stone quest]

Hey guys, any chance to change servers before 60 days. My friend has changes his servers to east asia to complete his rp missions without knowing that he won't be able to change back to asia before 60 days and now he's not able to play at all as he has to play with vpn. He's from India.

Id is BAKADBAM 5260905898

[devout geode]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message.

[stone quest]

Anyone, kindly suggest anything. Is there a mail I can contact to or someone here might be able to help to change server back to Asia.

[chrome nexus]

hi, why is my account said authorization revoked. i only link to email

i still have access to the email

[devout geode]

Please, read through my message.

[stone quest]

@languid niche How did you manage to get your servers changed?

[devout geode]

[languid niche]

@stone quest : Contact Customer Support and then tell them ur issue, they u a notification back and you've to wait 24 hours before it affects.

[stone quest]

@languid niche issue is my friends game doesn't start because he's playing through vpn and except asia, he's getting internet error on other servers and since he mistakenly selected a different server, he can't contact the Ingame support coz the game doesn't start.

[vivid comet]

@onyx dagger im trying to change my country and its over a month i cant change it

[languid niche]

@stone quest : You can still contact PUBG Support from Log in Page.

[stone quest]

@languid niche ah, thanks. I'll try.

[devout geode]

He is trying to change region, not a server.

[onyx dagger]

Parameter error, @vivid comet.
Kindly contact Customer Service in-game.

[chrome nexus]

hi anyone wanna help with my issue? lmao

[onyx dagger]

Apologies, my bad, @devout geode.

Hello there, @chrome nexus!
State your issue.

??? @digital minnow

[digital minnow]

@onyx dagger sorry m'y englesh is not verry good

[chrome nexus]

so like, my authorisation been revoked. i only link the account thru email. i stil have access to the email tho

[uneven pumice]

@onyx cairn why pubg sa not replying anyone for 2-3 days???

[onyx dagger]

Its alright, no worries, @digital minnow!
Kindlt tell me what do you mean by the screenshot provided above.

As the Email linking feature is still in BETA version, it may face errors, @chrome nexus.
Kindly try again later.

[digital minnow]

a person wants to sell their Pubgm account is it legal?

[chrome nexus]

okay, what if its been a day?

does that mean i lost my acc?

[digital minnow]

Okay

[onyx dagger]

Not at all, @digital minnow.
You may report the player, and if the user who is selling accounts is here, on this Discord server, you may report in #discord.

[digital minnow]

Okay thx @onyx dagger

[karmic cradle]

Can anyone help me to recover my pubg mobile hacked account?

[onyx dagger]

Not really, @chrome nexus.
You may try waiting for some time, for try clearing the app cache of the game.

You're very welcome, @digital minnow!

Do you have the access to your Game account, @karmic cradle?

[karmic cradle]

Till yesterday I could access it with my email but now it says that failed to login . Please try again...

[onyx dagger]

As the Email linking feature is still in BETA version, it may face errors,
Kindly try again later, @karmic cradle.

[signal hatch]

ive done it before , and today i can finally switch server

[onyx dagger]

Well, looks like both of you have the same issue, @karmic cradle and @chrome nexus .
Kindly report it in #old.

[karmic cradle]

I had try it for many times but still it shows the same....

[onyx dagger]

That's great to know, @signal hatch!

[karmic cradle]

But my account is hacked....

Someone has access to my pubg mobile account....

[signal hatch]

thank you all for the help

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @karmic cradle.

[karmic cradle]

I have already asked for the help in customer service.

[onyx dagger]

You're very welcome, @signal hatch! ❤️

[karmic cradle]

But as it is ban in india it shows that the game isn't available in your location.

They say , "Thanks for contacting us."

[onyx dagger]

[karmic cradle]

Please help me....

[viral bluff]

@thin halo and @woven atlas My friend account was banned with no reason, can you help me to recover his account

[polar marsh]

@viral bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Sadly, we are not able to.

[karmic cradle]

Can I ask you a question?

Is pubg india is coming or not.

?????

[woven atlas]

@karmic cradle refer #questions message

[warm wren]

Pending on your case the time for a response may vary. Kindly send a friendly reminder into your team channel in your respective PMCO Discord server regarding PMCO and its payments.
For other cases you may use the mail address ([e-mail]) and/or your regional support channel. @uneven pumice

[brisk bronze]

idk bout anybody else but i cant seem to get into houses through doors in vikendi. always gotta jump through the windows

[onyx dagger]

Probably a bug, @brisk bronze.
Or check if the open doors setting is set to Automatic.

[karmic cradle]

Hey , failed to login is bug or it is problem only in my case??

[brisk bronze]

gotta be a bug. its always been in automatic. also tried repairing and stuff but its still there

[onyx dagger]

Refer to #faq 4.6, @karmic cradle.

[signal hatch]

do you guys experience lag when entering partner settings ? i opened it and my game freezed

[onyx dagger]

Feel free to report in #old with a small video as Proof, @brisk bronze.

Restarting the game will work, @signal hatch.

[signal hatch]

no this isn't the first time the game freezed because of opening the partner settings

[onyx dagger]

You may try doing a Routine repair of the game, @signal hatch.

[signal hatch]

oke thank u

[onyx dagger]

You're very welcome!

[karmic cradle]

#faq 4.6 didn't help me , @Kai'sa

[onyx dagger]

The game is banned in your region it seems, @karmic cradle.

[karmic cradle]

I have tried all that is mention in it but still it shows failed to login

[karmic cradle]

But till yesterday I could access my account without any vpn stuff...

[onyx dagger]

You may contact Customer Service in-game then, @karmic cradle.

[karmic cradle]

Ok I will try...

Thanks for helping out....

[hoary ibex]

@Hi Pugb mobile don't answer my questions!

[visual flower]

Is there any way that xiaomi redmi note 9 will support ultra fps?

[unborn mountain]

hi

pls help

me is change server krjp me play with me friend asia but me plus point in krjp is bug or no?

[sick shale]

Not a bug, that's how it's supposed to work

[unborn mountain]

can change server? i thought we plus still on asia pls change server pls how

[sick shale]

Contact customer service

[brittle wharf]

Still I am play pubg global in India any issue ?

[harsh lake]

My teammate keeps bombing me, I have a proof video where can I throw it

[sick shale]

Report him to customer service

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @young void.

[young void]

Tried a lot no response

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @young void.

[young void]

My account hacked by someone

[harsh lake]

@sick shale offers options and none helps the conversation is closed

[onyx dagger]

Do you have access to your Game account, @young void?

[young void]

I cannot login

[onyx dagger]

You may contact Customer Service via the login page, @young void.

[young void]

Tried a lot no response

[onyx dagger]

Kindly refer to #faq 5.4, @young void.

[young void]

How you cleared the issue

[sick shale]

Only customer service can help you, state your issue properly and be patient please

[silent sparrow]

I got 1 day ban
I didn't even use hacks
The real hacker are not getting ban

[polar marsh]

@silent sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[harsh lake]

@sick shale look

[onyx dagger]

Kindly report the player in-game, @harsh lake.

[harsh lake]

İts not worked

I tried so much they are not interested

[onyx dagger]

What do you mean they're not interested.
Kindly be patient, as you have reported the player, they will take action, hopefully.

[harsh lake]

I've been working for days to get it to the authorities but they don't do anything

This actor's been trying to kill me like this for weeks

Still keep doing it because you think I will be blocked

[onyx dagger]

Next time when he does it, you need to report the player for Grieving, and then provide a detailed description of what the player was doing to you, @harsh lake.

[harsh lake]

OK next time I'll make more detailed video

[wide sleet]

Why i got banned for 1 day? And ranked bronze?

[storm flume]

Please refer to this channel's pinned messages for further information, @wide sleet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

@harsh lake report such via in game.

[harsh lake]

Bruh

[harsh lake]

İTS not worked

[deft geode]

I can't accept cookies

[celest shadow]

Please download the Facebook application and try again, @deft geode.

[clear spindle]

Same goes in here, @harsh lake. Teaming up should be reported via in game.

[deft geode]

Where can I do this @celest shadow

[celest shadow]

You can download the Facebook application from Google Play, @deft geode.

[graceful jungle]

Many people have report bug rank 0.0 and i am the one also when will its fixed any one have idea

[shrewd pendant]

I can't change pubg korea server, can you help me?

Help mee

[night cloak]

Reinstall the game

[shrewd pendant]

Pubg mobile korea server

[clear spindle]

@shrewd pendant explain your issue detail to the in game customer service.

@graceful jungle isn't that on the KR version + you have been answered that multiple times. Avoid doing that.

[ruby vector]

my account is hacked, please help me.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @ruby vector.

[shrewd pendant]

Hlp me pls bdo

[ruby vector]

i explained the issue in detail to the game customer service, please help

[pseudo night]

Hey .. it was there is cheater report channel .. where is now

[clear spindle]

Explain your issue as Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification,@shrewd pendant.

It has been archived, @pseudo night.

@ruby vector wait patiently for their reply.

[pseudo night]

To give cheater good chance ?

[storm flume]

Hello, @pseudo night!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[opal knoll]

Im trying to contact customer service but the bot isnt responding

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @opal knoll.

[vestal surge]

Hello , there is a random twitter acc linked to my Pubg mobile acc , i created acc lie 3 years ago , and now someone is loggin to my acc and cancels unlink, how can i deal with this situation , i have all receipts of buying season passes from my bank. is there any way to remove this twitter acc from my acc ?

[nova path]

Dear Sir

Subject:my account is ban, I'm not agree with this

My account user id:5314013794

Nickname:TSMentLAVAĪ

Dear sir my account was banned and I'm not agree with this Because my account doesn't violent your guidelines And i don't know but some how my account got ban so, recheck it and recover my account and give it to me.

Thank you Your sincerely

Pradyun Chaudhary

[polar marsh]

@nova path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vestal surge.

[shrewd pendant]

I could not find the place you said.

[formal basin]

Im getting too low plus rating in my erangel map matches from past 2-3 days not higher than 10 in crown even in top1-5 @polar marsh

[fossil silo]

Pubg India lunch date plz tell

[clear spindle]

@shrewd pendant

@fossil silo #questions message

[storm flume]

Please refer to subpoint 3.3 in #faq for further information, @formal basin.

[ruby vector]

please help me, how can i get my account back?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ruby vector.

[shrewd pendant]

I'm using the Korean version, I couldn't find where you said

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @shrewd pendant.

[graceful jungle]

Any one know pubg kr discord server
Because i get this messssge so

We provide community support only for the global English version of PUBG MOBILE here, @UsBeen. so

[clear spindle]

There's no Discord server for KR.

[formal basin]

@storm flume i know that i maintained all 3 of those but still this is happening! Low rating from past 3 days

[graceful jungle]

If pubg India comes then can we transfer pubg kr to India or not sir

[ruby vector]

i have no access to my account anymore, how can get my account back?

[clear spindle]

@ruby vector #questions message

[sick shale]

@night cloak Do not provide answers based on assumptions

[night cloak]

@sick shale its confirmed if so why didnt rock delete my message

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[rocky fossil]

"a data está incorreta, lamentamos,sem ela não podemos recuperar sua conta"

"the date is incorrect,we are sorry,without it we cannot recover your account"

I give up, they delivered my account for free

[night cloak]

Rock tagged him then delete his/ her message

[clear spindle]

Because I mentioned the wrong user.

[night cloak]

It wasent a assumptiom

[clear spindle]

check the social media settings for the registration date, @rocky fossil.

Then may I know the source, @night cloak ??

[rocky fossil]

there's no start date there, there's nowhere

close date does not fit

or is the exact date, or will you continue with someone using my account and I don't know who it is

[short lichen]

@ornate cliff Please go to customer services in game settings on the basic section bottom left and do this to achieve your goal and then wait

[rocky fossil]

even though I have access with my Facebook, they still claim that only the owner would know the date

[clear spindle]

@ornate cliff he has been answered.

[night cloak]

@clear spindle a youtuber who has offical news stated players can migrate thier account from thr global version he has 1.27 million suscribers he didnt state any kr or vn

[short lichen]

Oh sorry

[clear spindle]

So a YouTuber with more than 1M says official.

[rocky fossil]

I'm 3 days trying to find some way and find the date to solve it

[distant coral]

Hi

My account has been ban today for ten years and I'm not hack at all

Please I need help my account worth a lot and it's from season 2 and I never got ban before

[polar marsh]

@distant coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@rocky fossil do you have access to the FB account??

[rocky fossil]

yes

[night cloak]

Thought i had respect for u and rebel but no rebel told me to shut up and making jokes about pubgm india

[rocky fossil]

but to enter the settings is to go to applications and websites does not solve, the date has been updated

@clear spindle

[short lichen]

He didn’t but off topic sorry

[ruby vector]

Rock47, please help me, i can prove the account is mine, all the channels you provided was not helping me. what to do to get my account back?

[short lichen]

Contact customer services

[clear spindle]

We are not making any jokes in here, @night cloak Providing assumptions and false information are not welcomed in here.

[night cloak]

Didnt ask u ;-;

[short lichen]

Sorry

[ruby vector]

i did, and its not helping me.

[night cloak]

It wasnt an assumptioms

[short lichen]

Did it tell you to wait?

[clear spindle]

@ruby vector can you access to the in game account ?

[ruby vector]

No, he unlinked my account .

[clear spindle]

If so can you show the proof, @night cloak Further in #pubg-mobile.

[night cloak]

Cant post images there

[slate lagoon]

I want to report some player... I have ss... where I can report???

[clear spindle]

You can DM me.

[storm flume]

Hello, @slate lagoon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[ruby vector]

no ,

[rocky fossil]

[short lichen]

Customer services go to #faq and look at 5.3

[clear spindle]

@ruby vector well then the chance is less, contact the in game customer service again.

@rocky fossil 2 mins

[night cloak]

File size only 8mb

[clear spindle]

Video link??

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[night cloak]

I will send it in media

[sick shale]

No need to share anything, stop going off-topic please

Read the message above, it's clear enough

[ruby vector]

I know the chance is less, but i have been buying uc in the game shop, maybe my credit card info will help?

[clear spindle]

The purchase information will help.

[ruby vector]

So how can i provide the information to solve this issue please?

[night cloak]

Yes maybe

[ruby vector]

any help?

[sick shale]

What information?

[night cloak]

When Next crew challenge?

[short lichen]

His account got unlinked

Can’t get it back right?

[ruby vector]

like my bank account, etc

[ruby vector]

yes i cant

[rocky fossil]

help?

[short lichen]

So your situation is like someone linked into your account and unlinked it?

[sick shale]

You don't have access to your PUBG MOBILE account?

[sick shale]

No information

[ruby vector]

YES,

[ruby vector]

i dont have any access to my account.

[night cloak]

@ruby vector ok thx

[sick shale]

Then we're unable to assist you, refer to subpoint 2.8 in #faq for further information

[night cloak]

@sick shale *

[rocky fossil]

.

[short lichen]

Are you talking about in game settings?

[clear spindle]

@rocky fossil Facebook settings > Apps and Websites and in under active you can find the account linked date. Apologize for the delay.

[ruby vector]

yes

[rocky fossil]

the date was updated on November 20, 2020

I'm Brazilian, don't be surprised at the language of the print

[clear spindle]

I see.

Do you have access to the game, @rocky fossil ??

[rocky fossil]

yes

[short lichen]

I’m sorry but that’s a rare situation, I’ll see and if I could find a way you could get it back

[rocky fossil]

I have access to everything but the registration date and support requires an exact date to be able to prove that I am the owner

[ruby vector]

i know tricky, i hope you find a way to help me.

[rocky fossil]

I even know the ip and devices that were logged in

[clear spindle]

In game, Go to Missions > Achievements > and under Social check the achievement called "Linked" it have the date, @rocky fossil.

[rocky fossil]

I passed that date, incorrect

[clear spindle]

Have you tried this one?

[gleaming quartz]

Someone join my account from email linked with me and he linked his google plays
Now he try to un link my facebook from account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gleaming quartz.

[rocky fossil]

also

[clear spindle]

Still wrong :(

[gleaming quartz]

They didnt help me

[clear spindle]

Any other account linked with it, @rocky fossil ?

Only they could help you, @gleaming quartz.

[gleaming quartz]

They want me to wait 60 days after this period my account will get banned from him

[rocky fossil]

I will try again to use the date of the link achievement, if I can't I will have to take other measures, I will not keep my account in the hands of people I don't know

[rocky fossil]

no, it was always just Facebook and the email they ask for

[clear spindle]

Wish you the best.

[short lichen]

I am very sorry, I looked and kept trying but your case is a special one so I can’t find a way to help you.

[ruby vector]

even credit card details? can not be helpful?

[short lichen]

Are you asking for a refund?

[night cloak]

Ever since this new server option came along, my server has been Middle East Select and I've been pushing for it. And now all of a sudden the server has changed to krgp. My rank was Crown 1 and I was about to join the Top 500. Please help me.

[short lichen]

I might have found a way you’ll at least get a reply

[ruby vector]

no, i have been buying uc by my credit card in the game, if i till you the last time i bought uc and my bank account , etc is not this information will help?

[short lichen]

Contact customer services in game settings bottom left

[short lichen]

Did you change your server?

There is a new thing they added in the game where once you change your server it would be there for 60 days

[runic matrix]

Pheonix os is safe to play pubg mob

[night cloak]

@short lichen No, it has changed automatically

[runic matrix]

Reply me

[storm flume]

You can now access #emulator-chat and #emulator-support, @runic matrix. Revert this at any time by sending .emulator in #481204134859505684.

[short lichen]

If you are looking to change your server please go to customer services in game settings basic section and bottom left and do this and patiently wait sir

[supple lark]

I have a question

[short lichen]

Yes?

[supple lark]

Does the indian players can get the 5000 uc?

*my english is not good

[short lichen]

Sorry I am not able to help with that @supple lark

[polar marsh]

@high spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@short lichen You don't have to reply those.

[supple lark]

@clear spindle i have a question

[short lichen]

Oh alright

[clear spindle]

Yes??

[supple lark]

Do the indian players can get the 5000 uc giveaway?

@clear spindle

[clear spindle]

I'll let you know about that soon.

[supple lark]

@clear spindle ok try soon

[neon cliff]

Rock @clear spindle I am allowed to change my server now it's necessary to change now or I can change it later?

[edgy trail]

in emulator metro royale is not working

[clear spindle]

You can change it if you have the option, @neon cliff.

[short lichen]

If you don’t need to change server then don’t

[neon cliff]

Ye ik

[storm flume]

You can now access #emulator-chat and #emulator-support, @edgy trail. Revert this at any time by sending .emulator in #481204134859505684.

[supple lark]

@clear spindle who will get the 5000 uc and how?

[neon cliff]

I wanna change but later it's okay right ? If I have the option and I change it after few days

[clear spindle]

The most active user in the server will receive, and will be sending that directly to the in game, @supple lark.

[short lichen]

If you have your main server selected then you don’t have to change but it’s your choice

[supple lark]

@clear spindle new or alltime?

[neon cliff]

@short lichen ye I understand that.

[supple lark]

@clear spindle new user or alltime?

[short lichen]

Pardon?

[night cloak]

hello my account has been hacked, help please, I have already tried to contact the support service but they do not help

[clear spindle]

@supple lark Actively engage in the server by sending messages, from November 22 to November 29. Please go through #rp16-giveaway.

[supple lark]

What do you mean?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[clear spindle]

Don't interfere when a staff is there @short lichen. Refer the Direct Message from @storm flume.

[supple lark]

@clear spindle how many players can get that 5000 uc?

[clear spindle]

3

[supple lark]

@clear spindle thanks a lot

@clear spindle can i see the list of most active user now?

[clear spindle]

That will be announcing on 29th November.

[supple lark]

@clear spindle ok

[surreal nova]

@clear spindle yo so how do i report the cheater

I dont remember their id :/

[clear spindle]

You can check the video and search the name.

[native temple]

Hello, possibility to talk with tencent guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @native temple. Remember to read through #faq before asking questions in the support channels.

[native temple]

Can I speak to tencent manager

[clear spindle]

You may state the issue.

[native temple]

Because banned 10 YEARS FOR NO REASON maybe?

[polar marsh]

@native temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sinful totem]

How i can resolve the selected wrong server ?

[short lichen]

Please contact customer service #faq 5.3

[sinful totem]

Where i can contact them

[short lichen]

Go to #faq by taping #faq and look at 5.3

[clear spindle]

@sinful totem

[edgy trail]

i also have that doubt

[clear spindle]

Explain your issue, Then select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.

[sinful totem]

Thank you

[edgy trail]

thanks

[sinful totem]

5.3 It didn’t pop up

[short lichen]

5.3 is at #faq

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sinful totem.

[sinful totem]

IAM contacting just robot in the game . How i can contact them directly please

[short lichen]

Do this and type your id or name and then wait. They will help before December 1st

[cinder relic]

Need to know about the tournament is currently going on BANGLADESH.. will PMCC matches count on the map Erangel with (metro Royal) event mood on ?? Please help admin

[wise smelt]

My account has been hacked please help me

[finite moat]

in arcade mode "item heaven" there's no gun?

[short lichen]

Please contact customer service. If don’t know how to then go to #faq and look at 5.3

[short lichen]

Please report that to #old

[finite moat]

@short lichen thanks

[wise smelt]

I contact them but it will take 60 days

I need to recover it as fast as i can

The hacker linked it to another social media account

[short lichen]

Please wait patiently for help then

[wise smelt]

60 days !!!

[short lichen]

A hacker linked your account to his device?

[wise smelt]

Yes

[cinder relic]

Need to know about the tournament is currently going on BANGLADESH.. will PMCC matches count on the map Erangel with (metro Royal) event mood on ?? Please help admin

[wise smelt]

But i still login to it

[clear spindle]

@short lichen please refrain from providing false information.

@wise smelt wait patiently the Customer service will contact you back soon.

@cinder relic Please contact PUBG MOBILE Bangladeshi community on Facebook.

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[brittle wharf]

Still I am play pubg global in India any issue ?

[short lichen]

Pubg mobile is banned in india.

[fierce night]

u guys still bnning ppl 1 day ?

[night cloak]

My game is getting freezed in iOS 14

[short lichen]

I think thats a ios problem or device issue

[fierce night]

after update the fps goes from 90 to 40 just because a car passed close to you

[storm flume]

Use of unauthorized third-party software or methods, @tardy yacht, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[tardy yacht]

is gfx tool bannable?

[night cloak]

But it’s only happening in Pubg highly when I’m playing t1 and streaming

[lilac parcel]

First of all, Hi, I want to log in to a different account after my account ate the ban, but no matter which account I entered, I encounter the same ban notice. Please can you help me about this do you

[polar marsh]

@lilac parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

It’s a iPhone XR

[brittle wharf]

Now I am playing pubg mobile global in India any issue,?

[short lichen]

T1 has many players and it will be laggy since you are streaming and playing a scrim

[night cloak]

[short lichen]

Try turning off phone and on again and see if it happens most of the time then

[night cloak]

It’s happening everytime

[fierce night]

it pubg problem not in phone will all have it ...

it fps drop problem ..

[night cloak]

Also one more problem character lag is worse

[short lichen]

I am sorry for not having that much info, I’ll try to see if I could find a way to fix it.

[night cloak]

Bro @short lichen are you pubg developer

[fierce night]

same , after update they didn't fix the fps in-game in last zone while playing scrims fps goes to 30 and my phone is asus rog phone 2 ..

[fierce night]

thanks ♥

[short lichen]

No, but I help people

[night cloak]

Okay so if I say a complaint can you message it to developer?

[short lichen]

You could that in #old or customer service via in game settings bottom left

Apologize again

[night cloak]

But they are not responding

I have a problem I live in Qatar and the ping which is good is Asia around 80ms but when I put classic Asia I get to Middle East lobby but my stats are stored in Asia and I’m not only the one facing this issue

[gaunt shale]

Helllo, How do i know if the person i play with is cheating ؟

[short lichen]

Did you change your server on accident?

[short lichen]

You could spectate him or report him to customer service via in game settings bottom left

[gaunt shale]

That is not a good answer !

[short lichen]

My apologies

[stable wyvern]

U must have played middle East recently or someone on ur squad plays middle East because of the new update u are ranked with whichever server the squad leader is playing. But the stats are stored in Asia watch dev logs

[gaunt shale]

How i know if he cheating if he play samrt and dont kill to many people in a single game ?

[short lichen]

You could look and see how many headshots he has

[stable wyvern]

Man work on ur English jezz

[gaunt shale]

U understand me so i dont need to work on it !

[short lichen]

Please stop being mean and don’t text here unless helping

[night cloak]

No this is not from only this season from last season onwards I’m facing when I put arena it come Asian lobby but when I put classic it come Middle East or Europe lobby

[stable wyvern]

the new update for server switch is made with respect to classic only!!!

[short lichen]

If you are seeking to change servers then that’s all i could help right now about your server issue

[night cloak]

Bro still the problem is there that’s why I’m feking messaging here otherwise why should I message here😑

[short lichen]

My apologies

[short lichen]

What is the server you play mainly?

[stable wyvern]

Ig u just switched servers sometime!

[night cloak]

I used to play in different server before cuz I didn’t knew about server and ping recently I came like 6 season before and last season onwards am facing this

Hello i experienced a one time glitch in the game should i be reporting it?

[short lichen]

Yes please report it to #old

[short lichen]

Dm me to play and I’ll see what your issue is and how it could be fixed

[short lichen]

It might be a bug

[onyx dagger]

Try using DNS for ping issues.

[night cloak]

MY PUBG ACCOUNT IS UNAUTHORIZED Banned

Dear PUBG developer team, my PUBG account that I am actively using has been unfairly banned. I did not use any cheats in the game and did not take any illegal actions that could cause me to be banned from the game. I do not think I am not acting inappropriately. I want to request proof of why you closed my account. I request that my account be reopened as soon as possible. I wish you good work. My Account Information Account ID: 513420271User Name: MAD مسخ My Level: 70

[onyx dagger]

10 years of ban, @night cloak?

[night cloak]

Yes

[short lichen]

Its banned for a reason sir

[onyx dagger]

Kindly refer to #faq 2.12, @night cloak.

[jovial wolf]

If i play on EU server the points and KD's all get calculated on ASIA stats is it suppose to happen after the update or its a bug?

[short lichen]

I think it’ll transfer if you changed your server

[solid forge]

can i find a girl here who would make synergy with me. or is there anyone who can help me in this mater. please dm me

[short lichen]

Please talk in discussion about that, here people are asking for help

[jovial wolf]

But i am an ASIA player i play with my online friends sometimes who lives in EU and when i play the EU lobby all gets calculated on ASIA stats which seems kinda unfair is it supposed to happen MODS?

[short lichen]

Are you saying that you accidentally changed your server to asia?

[short lichen]

If yes please refer to #faq subpoint 5.3 and do this and then wait patiently. They will help you change your server before December 1st

[fleet hamlet]

I didn't use the cheat, but I think I got a cumulative report and stop.

[short lichen]

Did you get banned?

[fleet hamlet]

Yes

[short lichen]

Please refer to #faq 2.12

[edgy trail]

ooh

[night cloak]

What is dns

[edgy trail]

hack

[night cloak]

[onyx dagger]

Hack, @edgy trail?

[short lichen]

The Domain Name System is a hierarchical and decentralized naming system for computers, services, or other resources connected to the Internet or a private network. It associates various information with domain names assigned to each of the participating entities

[night cloak]

Who you saying this to

[short lichen]

You

[onyx dagger]

Kindly refer to #faq 4.5's Solutions to know how to change the DNS, @night cloak.

[chrome swallow]

When is this coming out

[short lichen]

Where did you get that from?

[chrome swallow]

I’ve been working on this to unlink a hacker email

[short lichen]

Oh

[sick shale]

@chrome swallow Email and phone number login methods are still in beta, we don't have information if unlinking feature will be available for these methods

[chrome swallow]

Ok

The update will be out soon👍

[sick shale]

Which update?

[short lichen]

You could unlink your account by contacting customer services via in game settings bottom left next to the log out

[soft fern]

Im so surprised i got banned..

[polar marsh]

@soft fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

please give me another chance 😔 ID:513420271

[chrome swallow]

I tried over and over

Still waiting

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @chrome swallow.

[short lichen]

Did you do it the right way? If yes patience it is

[tender topaz]

When ios player gonna receive the fix for the weird bug that causes us to be banned for 1 day???? I'm honestly scared for rank pushing now that they easily falsely ban people that are legit. And why is it only targeting ios users????

[storm flume]

Please refer to this channel's pinned messages for further information, @tender topaz:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

@short lichen No need to repeat, he received a response

[short lichen]

Oh sorry

[tender topaz]

Yeah please fix that annoying bug ASAP please

[night cloak]

I cant changed my e mail pass (in game)

I cant changed my e mail pass (in game) pls help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[short lichen]

#old

[native coyote]

What will happen to players who rank in Europe by playing on the middle east server and playing with a friend in the middle, thus getting an unfair score? @lime juniper

[short lichen]

Can you explain with more detail?

[tender topaz]

They said they acknowledge it from 5 days ago, but until now no fix has arrived

[sick shale]

Final earnings will be calculated in each player's own region

[short lichen]

Patience it is then

[astral mist]

@woven raven i have problem in my pubg mobile account

[short lichen]

What is the problem?

[wet wing]

Hey, Can I have website link of buying UC?

[tender topaz]

It's been too long for a bug this fatal :(
Should've been qucker tbh

[sick shale]

https://www.pubgmobile.com/pay

[wet wing]

ty ^^

[short lichen]

Wait you cant?

[astral mist]

I am not cheater bat i got banned for 1 day and i lost my rank.
The problem is my bad network please give me my rank back my id. 5543609666

[polar marsh]

@astral mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@ionic kindle Is your account banned?

[ionic kindle]

@sick shale ya bro i dont know y

[polar marsh]

@ionic kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grizzled pilot]

5220000990
Black Shark 2pro
Unifi
Malaysia
Cannot login -authorization revoke

[storm flume]

Hello, @grizzled pilot!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

@grizzled pilot you can edit your message in #old .

[grizzled pilot]

Nobody reply me

[glass hull]

Say I played PUBG on Xbox and l switched to Mobile, will l be able to get my stuff back that l have on my Xbox on to mobile?

[olive dove]

No @glass hull, Those are 2 different versions of the game.

check #faq 4.6, and try these fixes @grizzled pilot.
Let me know if it does not work out for you,

[twin wind]

Hello

[olive dove]

Hello @twin wind , asking for UC is not allowed in this server, please refer to #735483472432594994 for more details regarding the server regulations.

[twin wind]

Sorry i am just joking

[fast venture]

guys i cant login with my phone number and i dont have anything linked to it

[grizzled pilot]

Ya bro, i do already. This is my 3rd time install pubg google games play also

[fast venture]

it just tells me that it failed to login

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fast venture.

[twin wind]

Any one is rich hear

[olive dove]

you have been warned before, @twin wind . this is a support channel, you may have unrelated conversations in #chat .

[twin wind]

Sorry are you indian

[storm flume]

Please avoid going off-topic, @twin wind. You may have unrelated conversations in #chat.

[fast venture]

i didnt get any help

[olive dove]

@grizzled pilot If you are using twitter to log in please check the connected apps under apps and sessions settings.
Settings and Privacy > Security and account access > Apps and sessions > Connected apps

Please contact the customer service via the in-game settings for further assistance, @fast venture.

[fast venture]

i did it telling what have u linked ur account to? and my account is linked to my phone number

and it doesnt show phone number

[onyx dagger]

You may try typing it?

[fast venture]

it shows this

[onyx dagger]

Oh, emulator. @fast venture

[fast venture]

even on phone

[onyx dagger]

Kindly Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @fast venture.

And Please move to #emulator-support for Support.

And about the phone, you may refer to #faq 4.6

[grizzled pilot]

No i use google play

[snow snow]

Why when I go for inventory it load so slowly

[onyx dagger]

Kindly try restarting your game, @snow snow.

Nope, @snow snow.
You can contact Customer service via in-game settings or from the Login page.

[snow snow]

Ok

[onyx dagger]

Alright then.

[snow snow]

It's not once but everytime when I enter to game

[light stirrup]

when the cyber wish event give discount to us

[onyx dagger]

If you do experience it in every match, feel free to report in #old, with a short video as a Proof, @snow snow.

[light stirrup]

its show at the following day i dont understand when

[onyx dagger]

Cyber Deals, @light stirrup?

[olive dove]

@grizzled pilot
Go over to the Google Account settings, head over to the security section and scroll down a bit till you see the third party apps with account access section. Click on manage third party access. Now click on PUBG Mobile from the list and scroll down, you will see the date on which the account was linked to the game.

[light stirrup]

@onyx dagger yeah the event which is start today

[vagrant forum]

Check if PUBG MOBILE still has access or if it has been removed using the steps mentioned above, @grizzled pilot.

[ruby vector]

how can reach pubg support to talk with real person?

[light stirrup]

@vagrant forum i had unlinked my account from the upper method which you showed as above but when i login my gmail i get my account back soo only to unlink account is done from the in game settings

[opal topaz]

Is Asus ROG 3 allowed in competitive?

[onyx dagger]

Customer Service in-game is the way, @ruby vector.
You may contact them via the in-game settings, or from the Login page.

Or, you may email them, but only for General enquiries:
[e-mail]

[uneven pumice]

No bro high end devices is not allowed

[light stirrup]

@grizzled pilot you can link your account to phone number as i am using

[vagrant forum]

The steps mentioned above are for checking the Authorization revoked issue, @light stirrup.

[onyx dagger]

Every smartphone is allowed as long as it only uses integrated functions and no additional applications, which may modify the game files, @opal topaz.

[light stirrup]

@vagrant forum

[opal topaz]

Thanks bro

[onyx dagger]

Kindly refrain from Misguiding, @uneven pumice. :)

[lilac harbor]

Why .?

[onyx dagger]

You're very welcome, @opal topaz!

[short lichen]

Nevermind sorry

[onyx dagger]

Looks like it is an issue with your client, @lilac harbor.
Kindly check your internet.

[light stirrup]

@onyx dagger i ask about cyber deals which include wish type syatem when the voting closes and we get discount offer

[onyx dagger]

Will get back to you, @light stirrup.

[lilac harbor]

From the first season, I play, I have not been hit by the band at all, why now?

[polar marsh]

@lilac harbor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You can actually check each event's duration, @light stirrup:

[onyx dagger]

You need to check your internet connection for this issue.

[light stirrup]

@onyx dagger i am talking about when awm skin is available

as you see in the poster

[onyx dagger]

Check the image above, you can clearly see it, @light stirrup.

It will be over on 29th.

[light stirrup]

@onyx dagger i know but i cant see wish discount available and awm skin is also missing which is shown in poster in the event

only voting is continues in cyber wish discount event

[onyx dagger]

@light stirrup:

Hope you got the answer.

[grizzled pilot]

Don't see pubg mobile in my third-party setting

[light stirrup]

@onyx dagger after this time we get discount offer or again voting

[onyx dagger]

Both, @light stirrup.

[fast venture]

anyone here

[onyx dagger]

Yes? @fast venture

[fast venture]

i still have same problem

[grizzled pilot]

Ya sure, but nees to login first

[fast venture]

failed to login

[pale cove]

My Twitter account was hacked and i need to unlink and the hacker change my account version i need help

[fast venture]

with my phone number linked only and it keeps on showing this

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pale cove.

[pale cove]

I already contact the customer service for five months and they didn't answer me

[worthy oar]

z

я ебал мать фурии

[storm flume]

Please do not use languages other than English, @worthy oar. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Kindly contact them again, @pale cove.
Use this for Reference:

And wait patiently for their reply.
Kindly refer to #faq 5.4

[tranquil glade]

Teaming up
Id
5146504465

[pale cove]

Am already contact them the past week and the didn't answer me

[spring pasture]

[frozen schooner]

still so much location hackers

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @frozen schooner. Additionally, you can report them via http://cheater-report.pubgm.cc/.

You may send them a Reminder message, @OThman_Ali#3332.

Kindly report the player in-game, @tranquil glade.

Yes @spring pasture?

[pale cove]

What i say in the remainder message

[clear spindle]

Contact them again and state your issue.

[vagrant forum]

That's the reason why you were receiving the authorization revoked message. You should contact the google customer service in this regard if you haven't removed the access by yourself.

[reef fulcrum]

Can I play pubg mobile on my ps5?

[celest shadow]

You cannot, @reef fulcrum. It is a mobile game.

[reef fulcrum]

@celest shadow how about emulator?

[celest shadow]

Yes, you should download the Gameloop Official Emulator, @reef fulcrum. Please refer to FAQ 3.16 in #faq to be redirected to the official website to download the Emulator.

Be advised to not download any other emulators.

[worn valve]

Any idea ??

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @worn valve.

[wild frost]

I had a problem with metro Royal,I went into the game, and before it started, I left, because I was not with people, when I left, I was counted for losing, and all my things were gone

[torpid spruce]

@fast venture
What's your problem bro

[languid sparrow]

Please anyone here admin ?

[night cloak]

Hey,I have a problem, my account has been banned for no reason, I never cheated and I never spelled with a hack, I spent a lot of money on the account, I contacted the PUBG but I always got the same answer from the bot; how can I get the account back? can you help me please!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

If you leave a Metro Royale match, you will lose everything, @wild frost.

Kindly state your issue, @languid sparrow.

[torpid spruce]

@languid sparrow
I'm not admin but what's your problem bro

[languid sparrow]

Who’s responsible for pubg mobile korean version there too many people 21/11 got ten years who’s working for it shall we waiting how long ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @languid sparrow.

[bold tapir]

Why?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bold tapir. Remember to read through #faq before asking questions in the support channels.

[storm flume]

Please refer to this channel's pinned messages for further information, @bold tapir:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[languid sparrow]

So i have most beautiful mythic fashion account i spent more than £9000 it’s just by tencent mistake is gone right? Nobody responsible for tencent mistake?

[hollow plaza]

When will the Bonus Challenge be available for Turkey?

[clear spindle]

No ETA @hollow plaza it starts to roll out.

[hollow plaza]

ETA?

[clear spindle]

@languid sparrow contact their in-game customer service. We only provide assistance for the Global version of the game.

[clear spindle]

Estimated time of arrival.

[languid sparrow]

No customer service in game bro they won’t answer even the bot not answer

[clear spindle]

Patience.

[dark pollen]

day 3 , and still no news from the customer service about the server reset

[dull basin]

My friend's account was just banned for "violating the game's terms of service" yet he has never cheated, used third-party apps or anything alike, Is there anything I can do to perhaps lift the ban from his account?

[clear spindle]

Please be patient, @dark pollen they'll contact you back.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @dull basin.

[dull basin]

Okay

[plain halo]

if I boost the server what kind of promotions I well got??

[languid sparrow]

Near 6 days I didn’t play oubg 🥺

[dark pollen]

just curious, are you one of their staffs, or are you just a normal mod here ?

[clear spindle]

It has been outlined in #735483472432594994, @plain halo.

[lament wyvern]

@clear spindle account banned for 10 years without reason

[polar marsh]

@lament wyvern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

A moderator for this server, @dark pollen If you have already contacted the in-game customer service you'll get the option to change server on it before December 1st. Refer this: #news message

We cannot help you with that, @languid sparrow please move to a discussion channel.

[hollow plaza]

@clear spindle What is the reason for the disappearance of the Bonus Challenge in Turkey and foreign countries for a period of more than three months while it was in Arab countries such as Egypt

[plain halo]

OK I saw them but if I will pay a big donation for the server like 20+ boost I can get any titles in my account + my account has a pubgm dominator in the last crow challenge

[iron fog]

Best round so far doin better this season

[clear spindle]

No the server boosting has nothing to do with the in-game, @plain halo.

[plain halo]

ok , can I ask more?

[languid sparrow]

@clear spindle i know you can’t and nobody cant no where even i call my solicitor they can’t help me now its time to say bye bye pubg mobile and deleted it sorry to bother you guys

[clear spindle]

Of course you can, @plain halo.

[dark pollen]

Yea, I read that already. It just makes me anxious, because after I gave them my Email Address, they didn't confirm, wether they are going to take care of it or not

[clear spindle]

If they haven't contacted you within a day or two start a new conversation, @dark pollen.

[dark pollen]

i basically spammed them already this afternoon, because today is the 3rd day without any confirmation.

[clear spindle]

Spamming might get delayed in getting a response.

[plain halo]

thanks alot, I'm searching for any way to get the pubg partner hashtag , can I know the rules of it ?? like if I'm a part of crow creators and I can be a supporter for the game in all pubg servers and the game, ?

[dark pollen]

then what should i do ? only wait ? at least they can just send me a text that they are working or not.

[clear spindle]

The PUBG PARTNER Title can no longer be acquired, @plain halo.

[plain halo]

but there is someone has it actually many people have it

[clear spindle]

If you have followed this method
(Explain your issue, Then select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.)
You'll get the option to reset, @dark pollen all I could suggest you is to be patient.

[dark pollen]

yea, thats what I did. It just makes me wonder, why im not getting the confirmation like everyone else did

[clear spindle]

They used to give the title, yes but it had been stopped, @plain halo refer this: #questions message

Maybe because of so many reports, wait for a day, @dark pollen.

[dark pollen]

okay.

[lavish edge]

Who is responsible for ban accounts?

[polar marsh]

@lavish edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain halo]

OK I understand now

[shell reef]

TDM is not rendering? what is the problem?

[onyx dagger]

Do you face the issue in every match, @shell reef?

[shell reef]

@onyx dagger Yes 😦

[onyx dagger]

Kindly report the issue in #old, @shell reef.

[tribal flare]

How does gfx tools bans and its officialy released on play store

[storm flume]

Use of unauthorized third-party software or methods, @tribal flare, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@dark pollen

[short lichen]

Umm how Can I help you?

[onyx dagger]

State your issue, @night cloak.

[stable bear]

Where can I get reedem code

[onyx dagger]

You may get free Redeem codes by watching the Official streams of PUBG MOBILE ESPORTS, @stable bear.

[deft monolith]

I have a problem, keys disappear in training mode I can't move

[onyx dagger]

Could you please share a Screenshot here, @deft monolith?

[stable bear]

where can i watch?

[deft monolith]

how I can upload a photo ?

[onyx dagger]

Refer to #faq 2.12, @wheat blade.

Take a screenshot > Go to gallery > Share it here. @deft monolith

[short lichen]

@gusty acorn you could report him in customer services via in game settings bottom left next to the log out

[onyx dagger]

Or, you can use this option, @deft monolith if you're on PC:

Official PUBG MOBILE ESPORTS channel on YouTube, @stable bear.

[uneven pumice]

What is the email of esports europe?

[daring hawk]

Good morning, i would like to ask about my account
I have got a ban 10 years on 16/11/2020 and since 15/11/2020 i was traveling once i open pubg i found the message that says my account been ban and i never use any hack or any break to the rules. I payed a lot on my pubg account and this ban is by mistake because as we know once an account been banned the rankings change to bronze and my account now is gold please i want my account back you can check again and it’s my right to have an explanation for this .

[polar marsh]

@daring hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

[e-mail], @uneven pumice.

[uneven pumice]

For esports sa its different?

[e-mail]

[deft monolith]

Ok thanks for replay

[uneven pumice]

@onyx dagger can i get the pubgm esports srvr link bcoz i am a authorized tournament hoster

[onyx dagger]

For ESPORTS related, it is the same, [e-mail], @uneven pumice.

[onyx dagger]

So do you want to host tournaments?

You may wait patiently for some time for the controls to load, @deft monolith.

[uneven pumice]

No i know how to apply and all the thing i have eula license everything i want pubgm esports srvr link

[deft monolith]

No it's not loading issue, I tried even after clean reinstall

[onyx dagger]

The server is a Private server and is not visible to Public, @uneven pumice.

Kindly report the issue in #old then, @deft monolith.

[tired zealot]

URGENT.... Red magic nubia 5g not loading pubg after updating operating system

[uneven pumice]

Your phone software prb

[onyx dagger]

Kindly state your issue more briefly, @tired zealot.

[tired zealot]

Today evening recieved an update notification for red magic nubia 5g and clicked accept and updated.. Now pubg will open loading screen but then force close....

[deft monolith]

Ok thank you

[onyx dagger]

Kindly refer to #faq 4.7, @tired zealot.

You're very welcome, @deft monolith!

[ornate sapphire]

Hello PUBG Mobile Customer Service, my account has been stolen and I want to retrieve my account as soon as possible. This ID is 5559284917 , and the date on which my account was created is Season 8 . My account is linked to Gmail and then I linked it to Facebook he stole my account by hacking my Facebook account then he disabled it. So, I can’t log in to the Facebook account but Fortunately, I can log in to my Gmail. The big problem when I logged into the game by Gmail it shows me a message “Account has been logged in with a newer version of the game, and can no longer log in with an older ….” I already updated the game to the latest version but I think he is using a hacked version that differs from the original version so I cannot log in. Please look at my problem and solve it at the earliest time thank you.

[onyx dagger]

Do you have access to your Game account, @ornate sapphire?

[tired zealot]

Thanks kaisa but i just use this phone for pubg and there's nothing else in this phone.. Tried clearing cache and restarting phone.... Still same issue!

[rugged atlas]

Does anybody tell which Tournament or event will come after PMGC ?

[onyx dagger]

Please contact Customer Service about this then, @tired zealot.
And you're very welcome!

[hollow oracle]

@olive dove just got this message! Thanks a lot again

[ornate sapphire]

I have access, but my account was stolen. I used programs to develop the update and I cannot log in. I am asked to update while I am updating the game to the latest version

[onyx dagger]

Kindly wait patiently for @onyx cairn.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @ornate sapphire.

That's great to see, @hollow oracle!

[tired zealot]

How to contact customer service the quickest?

[rugged atlas]

@onyx dagger do you know which Tournament or event will come after PMGC ?

[short lichen]

Inside pubg mobile settings bottom left next to log out

[onyx dagger]

And via the Login page too.

[tired zealot]

Dude my game is not opening so how do I open pubg mobile settings???

[onyx dagger]

Please wait for him, @rugged atlas.
He will be able to assist you when he is available.

[tired zealot]

Please read my issue before answering anything

[short lichen]

Reinstall game

[ornate sapphire]

Unfortunately, there is no reply to me within 9 days. I am sending them, and unfortunately, no response

[onyx dagger]

This is for you then, @tired zealot.

[tired zealot]

Ok will try reinstalling

[onyx dagger]

You may refer to #faq 5.4, @ornate sapphire.

[tired zealot]

But seriously look into this issue with lte red magic nubia team

I mean this a gaming phone in the end

[glacial bramble]

@onyx dagger hey, i got some problem, im sending screenshots

[onyx dagger]

Sure, @glacial bramble.

[glacial bramble]

My selected server is EU and result and statistics showing in KRJP

[onyx dagger]

State your issue, @subtle crystal.

[glacial bramble]

@subtle crystal and i played with her, she's my friend

@onyx dagger she's my friend, she came here to send screenshot only for me

[onyx dagger]

Who was the leader of the lobby when you played that match, @glacial bramble?

[subtle crystal]

Me, europe server

[glacial bramble]

@onyx dagger umm maybe me, after one match, she was leader

[ocean hazel]

Thank you Tencent, now i cant play FPP TDM, i need go to Europe

[onyx dagger]

Kindly be accurate. Who was the leader?

State your issue, @ocean hazel.

[short lichen]

Please request for a server change in customer services

[ornate sapphire]

Where can I find #faq 5.4?

[floral edge]

Hi all,
I already in ACE, and my points lets me in Conqueror but I still in ACE for 3 days now

[onyx dagger]

Click on -> #faq, look for subpoint 5.4, @ornate sapphire.

Please state your issue more briefly, @floral edge.

[glacial bramble]

@onyx dagger ok, wait i need to remember it, because it's kinda first match, she was leader and then she makes me leader...

[onyx dagger]

I see, kindly decide it first.

[floral edge]

@onyx dagger sorry miss clicked Enter

[onyx dagger]

Kindly wait patiently for the Rank refresh, @floral edge.

[rugged atlas]

@onyx dagger what

Who

[floral edge]

@onyx dagger no problem .. but my teammate which we both pushed togather he got into Conqueror the next day right away

[onyx dagger]

State your issue, @rugged atlas.

[glacial bramble]

@onyx dagger firstly i got invited by her then she makes me leader

[rugged atlas]

@Kai'sa do you know which Tournament or event will come after PMGC ?@onyx dagger

[glacial bramble]

And then we started playing match

[night cloak]

İs that true ??? Until 3 days i cant get points whats wrong with system??

[onyx dagger]

Please be patient, @rugged atlas.

So which is her main server, @glacial bramble?

[rugged atlas]

Okay I'll come tomorrow @onyx dagger

[glacial bramble]

Europe

[subtle crystal]

Europe @onyx dagger

[onyx dagger]

I see. That's weird.

Please report the issue in #old.

[glacial bramble]

@onyx dagger you also can play with us 😁

[glacial bramble]

Ok

[onyx dagger]

State your issue more briefly, @night cloak.

[floral edge]

and that above that every new points from any match now not recorded.. like I never played any match..

[onyx dagger]

Sure, add me, @glacial bramble!
ID in your DMs. :)

[subtle crystal]

Niceee

[onyx dagger]

[night cloak]

İ did it but nobody answer 😦

[onyx dagger]

I mean, I didn't understand what you tried to say, @night cloak.

[glacial bramble]

i DM you

[floral edge]

@onyx dagger ok I'll wait.. but may ask why this happen ?

[olive dove]

Glad that it did work out for you. You are welcome

[night cloak]

Ok please look my macht points

[onyx dagger]

That looks normal to me, @night cloak.

[night cloak]

1. With 10 kills : 8 points?
   İs that normal to You?

[onyx dagger]

How much was your Damage?

All counts.

[short lichen]

The point given are different in matchs due to you doing different things

[night cloak]

721

[onyx dagger]

And yeah, the higher your tier is, the lesser points you get.

[glacial bramble]

@onyx dagger i didn't changed and it's showing KRJP, how😲

See, last image

[night cloak]

Ok and whats this??

[onyx dagger]

You can change it, @glacial bramble.

So it isnt a Big issue.

[short lichen]

You got a higher tier bro