questions

[onyx dagger]

So basically, you need to contact Customer Service in-game about this.

We cannot do anything inside Discord about this.

[bleak geyser]

@onyx dagger , a week ago I accidentally changed the server from ASIA to KRJP. After that, I reported and asked for help from in-game customer service to replace my server back to ASIA. And now, I got the message:

Hi Soldier,

Thank you for contacting us.

We understand your concern regarding the server change. We will surely assist you with this.

We are glad to inform you that we have reset the server change countdown for all the eligible players who want to change the servers in the game. Please follow the steps listed below to change the server:

Go to Settings > Basic settings and select the desired server which you want to use in the game.

Please make sure that you have chosen the server carefully as a new countdown will begin after you change the server and we are unable to reset the countdown again.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Abel K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

Does that mean that I will be able to switch my server to asia again without waiting 60 days?

[onyx dagger]

Yes, @bleak geyser.

[grim relic]

Already three days gone and second time I reported today and the reply was same like before but no action 🙄

[vagrant forum]

Contact the customer service via the in-game settings.

[hexed bone]

another thing , the count down start to count again from 60 days , so what if i want to change it again next season , will i lose my first week tire next season or what , because i reset it the second week of this season

[onyx dagger]

Just keep an eye on this webpage for more information, @topaz flare: https://www.pubg.com/category/announcements-en-gb/.

[vagrant forum]

@grim relic, it may take a few days. Keep checking your settings. Mine was reset today.

[grim relic]

Ok I will , but three days already gone 🙄 thank you anyway

[hushed saffron]

Hi, I wrote to support in the game, change the server, and they told me that they did the countdown again and that I can change the server, but I cannot change it and the time has not changed ,, what is the solution, please

[somber wing]

@hexed bone why didnot play Antony tournamet? for 5000 $? :/

[onyx dagger]

It is just the same ranking, @hexed bone.
If you're in Crown, you'll be Platinum.

[topaz flare]

@onyx dagger this is for pubg pc i think 🙄

[onyx dagger]

Wait for a day, and check tomorrow. If the cool down time hasnt even reset by tomorrow, you may contact Customer Service in-game and then state the issue, @hushed saffron.

Nope, @topaz flare.
Fyi, PUBG MOBILE India is not of Tencent's.

[grim relic]

What issue like I already reported ??? I did that too but no response

[bleak geyser]

Thank you, I'm glad to hear that

[onyx dagger]

Kindly read this, @grim relic.

[somber wing]

[onyx dagger]

You're very welcome, @bleak geyser!

You may move now, @somber wing.

[vagrant forum]

Yes, the website is for PUBG PC. Since we do not provide community support for any variant of the game other than the global version, we cannot answer your questions. The website mentioned above is controlled directly by PUBG corp., any updates related to the situation in India will be posted there.

[somber wing]

😦

[sterile river]

I need a help

[hushed saffron]

Is this normal if I wait a whole day? Does this happen with all those who want to change the server, or is it a problem?

[somber wing]

@onyx dagger I Love this server Emoji 😄 😄

[onyx dagger]

Alright, @somber wing.
Kindly Do not go Off-Topic in this channel.

Only they can help you out with this, and there are feedbacks from players that the server cool down have now reset for them, @hushed saffron. So all you have to do is to wait. 🤷

[somber wing]

@onyx dagger okay 😗

[onyx dagger]

Alright.

Yes, @sterile river?
State your issue.

[graceful jungle]

.

[onyx dagger]

??

[graceful jungle]

@@onyx dagger plz can u check dm

[icy venture]

What about the subject of changing the server by itself

[atomic raven]

How is it possible that players who use cheat are not banned/checked. For example, I know a man who uses cheat every day, I was convinced of that when I played with him a couple of times. And right after that I reported, however, that man is playing normally today, without any problems. Today he told me the exact number of times I reported him (Date & Time) and deleted me from a friend list. I'm asking you, the principal. Is it possible that this man uses something that gives the possibility that every report done in game is not processed to the pubg team ?

[onyx dagger]

So is it showing Not Ranked for you, @graceful jungle?

[graceful jungle]

Yes

[onyx dagger]

What do you mean, @icy venture?

[graceful jungle]

@@onyx dagger yes sir unranked

[onyx dagger]

Refer to #faq 3.15, @graceful jungle.

[graceful jungle]

What to do if its bug then i will play other wise i will sleep

[onyx dagger]

A lot of players do get banned everyday, @atomic raven. It just takes some time.

[icy venture]

The server changed without me changing it

[onyx dagger]

Kindly refer to the Pinned messages of this channel for it, @icy venture.

[graceful jungle]

What is refter to #faq 3.15 sir @@onyx dagger

[grim relic]

It's because u joined other server

[onyx dagger]

Click on -> #faq, and then look for the sub point 3.15, @graceful jungle. ||And bro, not sir. ||

[icy venture]

I was just playing together with my friends on a European server. I got out of the match and found that the server changed by himself.

[onyx dagger]

This is for you, @icy venture.

[peak bison]

I was able to reset my Server now. Took about 4 days

[onyx dagger]

That's great to know.

[graceful jungle]

Mine is not guest i have login to twitter and goggle if their are many player 100000 then why gold 1 has ranked not me dimaod iv @@onyx dagger sir

[dark pollen]

thats great to know, ill be expecting 4 days too then

[onyx dagger]

Basically, Be patient, @graceful jungle.

For the refresh.

[vagrant forum]

Please refrain from repeatedly asking the same question here. You have already been advised to contact the customer service for your issue, @graceful jungle.

[graceful jungle]

Sorry@@vagrant forum

[atomic raven]

Not this one. How he know the date, and the number of reports that i do

[hoary oar]

Thank you pubg mobile❤️

[onyx dagger]

That's weird. @atomic raven

Glad to know that! @hoary oar

[graceful jungle]

I am confused rank push or not show i AM asking sorry for that i will not push rank mine 120 match all gone if sever refresh then i play bye thank u @@onyx dagger for good support

[onyx dagger]

....

You're welcome.

[dark pollen]

i cant even understand what he's trying to say xD

[rancid horizon]

Yes only be email

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @rancid horizon.

I see, @dark pollen. Please avoid going Off-Topic in this channel.

[dark pollen]

oops sry

[onyx dagger]

No worries!

[atomic raven]

Yes, it is. That's why i'm asking here about that.

[onyx dagger]

If you do see any linked social media accounts, email, or phone number which You dont know, is linked to your Game account, please contact Customer Service in-game.

[fringe crater]

need help

[onyx dagger]

Yes, @fringe crater?
Kindly state your issue.

[rancid horizon]

Okay thank you

[topaz flare]

Okay and thank you for your legit support pubgm live in our hearts forever ❤️

[onyx dagger]

You're very welcome, @rancid horizon!

[onyx dagger]

That's cute, @topaz flare!

[fringe crater]

me mistake change my server how to get back my asia server

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @fringe crater.

[topaz flare]

Are you a bot ? @onyx dagger 😬🙄

[onyx dagger]

Not really, @topaz flare.

[late crown]

Thank for helping me 😊

[topaz flare]

Sorry then. Coz you are replying continuosly so I thought that 😬

[onyx dagger]

That doesnt mean I'm a bot, @topaz flare. 😹
Feel free to mention me in #chat to chat. Let's not go Off-Topic over here. :)

That's great to see! @late crown

[icy venture]

Can anyone help me

[rare shore]

Request you to please allow change of server while viewing Tier and Statistics of other players or friends. One can only see the above of the region they are playing in. It will be really helpful.

[vagrant forum]

@rare shore please share your feedbacks through #old.

[sick shale]

@icy venture What's the problem

[icy venture]

Change the server without changing it

[sick shale]

@icy venture What do you mean

[sonic mist]

I got midbanned

[icy venture]

I was only playing together with my friends on the server in Europe. When I finished playing, I found that the server had changed into a bad server

[empty turret]

Hello, customer service sent me message that the server has resete

[sick shale]

Contact customer service

[sonic mist]

a lot of people have been mis baned

[polar marsh]

@sonic mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty turret]

But it's still Middle East

[vagrant forum]

Check your ingame settings. You should see the Change button next to the server selection.

[empty turret]

Where can i find it?

[icy venture]

I called them it was two days and they haven't answered me

[vagrant forum]

Settings > Basic Settings > Scroll all the way down to the bottom, @empty turret.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @icy venture.

[empty turret]

It says 58 days

[fringe crater]

@onyx dagger look at my ss

[vagrant forum]

Can you share a screenshot of the customer service response message, @empty turret?

[onyx dagger]

You need to Wait patiently, @fringe crater.
Refer to #faq 5.4

[empty turret]

I closed the conversation accidentally

Can i find it again?

[vagrant forum]

You should be able to see the conversation unless you have started a new one.

[empty turret]

No I didn't i pressed close

[vagrant forum]

Open the customer service page and check it.

[empty turret]

Okk

[livid quail]

Anyone?

I didn't get the server change option

[vapid bramble]

I won the title of Conqueror in North America today, and you transferred me an hour after I won the title to another server (Europe) from yourself and I want to complete my points with my server (North America) Please solve my problem immediately so that I do not lose my ranking on the server You have all my respect and appreciation, and I hope that the problem will be solved for me quickly

@polar marsh

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vapid bramble.

[vapid bramble]

@polar marsh

6981708989

[sick shale]

Contact customer service please

[livid quail]

@sick shale

I didn't get the server change option

[fringe crater]

I didn't get the server change option

[livid quail]

@sick shale

[fringe crater]

same problam

[livid quail]

@fringe crater yes bro

[fringe crater]

@onyx dagger look at ss

so how to fix it

[sick shale]

@livid quail Change it from basic settings, scroll down and you'll find the option

[livid quail]

@sick shale

@sick shale showing lock

[sick shale]

It may take a while to apply the reset cooldown, be patient please

[onyx dagger]

Kindly wait for sometime, @fringe crater.

[livid quail]

@sick shale I am waiting for 5 hour

@sick shale it doesn't fix

@sick shale any other solution

????

[vapid bramble]

Conqueror framework will not get it if the server does not change .. Please help me @sick shale

[sick shale]

Be patient please and stop spamming

@vapid bramble Only customer service can help with this matter, contact them please

[livid quail]

@sick shale any solution for me bro ?

[vapid bramble]

They don't reply on mr i play pubg kr.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vapid bramble.

[fringe crater]

yah any solution

[sick shale]

Refer to this message:
#news message

And stop repeating same questions please

[devout geode]

Wait, told you. Make sure you have provided correct information to CS.

[night cloak]

Can someone give me a template to get my hacked pubg account back?

[sick shale]

Do you have access to your PUBG MOBILE account?

[night cloak]

Yes

[sick shale]

You may follow this conversation to deactivate/unlink the hacked social media account

[vapid bramble]

Where can i connect with them in pubg kr

[night cloak]

Thanks

[sick shale]

Customer service via game settings

[vapid bramble]

They do not have a discord server!!

[sick shale]

Nope

[fringe crater]

@livid quail

[livid quail]

@fringe crater tell bro

[night cloak]

Does it take time for a reply?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[livid quail]

@fringe crater ?

[night cloak]

Isn't the but still should be answering?

Isn't the bot*

[fringe crater]

what is you server

[sick shale]

@night cloak A support agent will contact you as soon as possible, just follow their instructions

[livid quail]

@fringe crater Asia

[night cloak]

Okay Thanks @sick shale

[storm flume]

Please avoid going off-topic, @livid quail @fringe crater. You may have unrelated conversations in #chat.

[night cloak]

hello my account has been hacked, help please, I have already tried to contact the support service but they do not help

[sick shale]

@subtle mulch

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[sterile river]

My server was changed mistakely and I am not being able to change it now and here is a tournament going on which I need to play but I can't just because of the server.How can I change my server as soon as possible ?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

Please refer to this channel's pinned messages for further information, @sterile river:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[bold bison]

-lease help with this hacker situation..or point me to the right place to post this..thank u

[sterile river]

Can I know how much time do they need to reset the server stats? The in-game qualifiers will end after 2 days !

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @bold bison. Additionally you can report them via http://cheater-report.pubgm.cc/.

No ETA, sadly, @sterile river. Soon.

[sterile river]

@onyx dagger Then I am ***** up 😓

[empty turret]

See @vagrant forum

[onyx dagger]

Let's hope for the best, @sterile river.

[empty turret]

What should i do now?

[onyx dagger]

Just a minute, @empty turret.

[empty turret]

Please Someone help me

Okk

[livid quail]

@empty turret same problem bro

[empty turret]

Let's hope it will fix

[onyx dagger]

Hold on.

[sterile river]

@onyx dagger No more hope bro.. I can see my future getting dark 😑 . Cz I think the agents don't even see our problems or feedback. Those are just for show 😓

[livid quail]

@sterile river Absolutely Right

[sterile river]

@livid quail

[livid quail]

@onyx dagger I am waiting for 5 hour

But didn't get any reply

[onyx dagger]

If you're so sure that the server cooldown time is not reset, @livid quail and @empty turret, you might need to wait patiently. Check it tomorrow.
If it still didnt work, you may contact Customer Service in-game, and:

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.

[livid quail]

@onyx dagger see

[sterile river]

@lime juniper Community team's member is chilling and listenting to spotify 😑

[empty turret]

Ok @onyx dagger

[onyx dagger]

They have appointed the Moderators, Admins and the contributors for a reason, @sterile river.
Now back to the point.

[onyx dagger]

No one for the show, Fyi. Let's hope for the best!

Also, there are feedbacks from players that the server cool down have now reset for them. So all you have to do is to wait. 🤷

[sterile river]

Ik but if there is a common problem for most then they should take a step asap right ??

[onyx dagger]

That's why. You need to wait patiently, as it may take sometime for the changes to happen.

[onyx dagger]

Also, this is for you too, @sterile river.

[potent heath]

How do you get free nitro?

[livid quail]

I am waiting for 5 hour Didn't fix

[onyx dagger]

One day.

[sterile river]

That should be same for all not for fews. Because I saw people sharing videos and their server got changed instantly after reporting . Then what is our fault? Why ours is not getting reset whereas we need that badly at this time. Ours is an Official Tournament from Pubg Mobile . So they should see these right ?

[livid quail]

@onyx dagger

This reply i got today

[onyx dagger]

Takes time, @sterile river. Kindly be patient.

Also, feedbacks are welcomed in #old.

[livid quail]

@onyx dagger I reported yesterday

[onyx dagger]

Kindly refrain from Repaeating yourself, @livid quail.
You've been answered about this several times.

[livid quail]

What should I do the customer service Is so bad. Didn't reply

[onyx dagger]

Feedbacks about the Customer Service are welcomed in #old. :)

[zealous basalt]

Hello guys, can I know how to change the server from America to Europe

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @zealous basalt.

[zealous basalt]

Ok, I did everything, but I want to make sure

[onyx dagger]

Alright.
If you have contacted the Customer Service, kindly wait patiently for their reply.

[zealous basalt]

I can send a screen shot

[onyx dagger]

Of, @zealous basalt??

[livid quail]

@onyx dagger I am worried because i want to rank push

[onyx dagger]

Let's hope for the best, @livid quail. :)

[livid quail]

@onyx dagger ok

[onyx dagger]

Alright then.

[livid quail]

@onyx dagger any other solution do you know ?

[zealous basalt]

That's all, everything is perfect

[livid quail]

@onyx dagger for doing fast

[fair gull]

I have problem with server

[onyx dagger]

As they have asked you to wait patiently for an agent, you need to wait patiently, @zealous basalt.
You may refer to #faq 5.4

Server change, @fair gull?

[devout geode]

Are you trolling or what? Here is no other solutions, your the only option is to wait.

[fair gull]

@onyx dagger my server was kgrp can't change now

[livid quail]

@devout geode ok bro .

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @fair gull.

[devout geode]

Thank you for understanding.

[fair gull]

My leader in Asia server but points counting on kgrp

[shy mist]

Hey I need help! May I know how can I change the info which appears beneath of Name in MVP screen! Thanks

[sick shale]

@fair gull Yes, the points will be earned on the selected server of each player

[sick shale]

Can you elaborate?

[onyx dagger]

You mean the signature, @shy mist?

[fair gull]

@sick shale u mean if my server was kgrp and my frnd server Asia so point will count on Kgrp??

[shy mist]

@onyx dagger Yes 😀

[sick shale]

Yes, that's how it's supposed to work

[onyx dagger]

If so, you may change it from your profile, @shy mist.

[fair gull]

Now I can't change my server for 60 day's

Is there any solution?

[shy mist]

Sorry but I'm unable to find it..I would be greatfull if u could assist me where exactly I can change the signature! @onyx dagger

[onyx dagger]

Hold on. @shy mist

[sick shale]

If you unintentionally changed your server, then contact customer service (Refer to pinned messages for further information)

[fair gull]

@sick shale this

I'm not understanding.. 😖kindly help

[sick shale]

Yes, read the message and follow the instructions

[onyx dagger]

Scroll down and click on the edit button, you'll be able to change or set your signature, @shy mist:

[shy mist]

@onyx dagger Thank U Very Much for the Help :)

[onyx dagger]

You're very welcome, @shy mist!

[night cloak]

Hello

My account was hacked by someone and it was played with using cheats

Can i unban it?

[devout geode]

If it is really like that, then no, you cannot. Either way, contact customer support for more information.

[lethal plank]

does this bans

[olive dove]

@lethal plank elaborate please?

[storm flume]

Hello, @cyan citrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sonic bay]

My Facebook account has been hacked .. I am logging in by email and it is entering Facebook How can I disengage Facebook in less than 7 days 😭

[lethal plank]

@olive dove if u write "does this bans" it will show u what can ban u in the game

[clear spindle]

Do you need any assistance regarding the game, @lethal plank ??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sonic bay.

[lethal plank]

@clear spindle no thanks

Btw thanks for asking ☺️

[clear spindle]

Alright feel free to use a discussion channel for conversations.

[cyan citrus]

Does not work 🙂

[ruby sky]

Hey! Can you help me
Why I’m «out of rating»

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ruby sky.

[sonic bay]

@storm flume They do not respond and the response is automatic .. Are there other solutions?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @sonic bay.

[onyx dagger]

And about the auto response, if you answer the bots questions correctly, it will lead you to one of the staff, @sonic bay.
And, English please.

[storm flume]

Please do not use languages other than English, @sonic bay. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mild dew]

@bold siren My Twiter account has been hacked .. I cant logging in by email and it is entering twiter and i cant enter my account because he use new update from last version and i have traying but i cant plz someone help me

[onyx dagger]

Do you have access to your Game account, @mild dew?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mild dew.

[mild dew]

no i cant log in again becauase he use new update for game and i have contact with support in game but no one help me i am afriad if this one play with cheating and ban my account i play from seson 2 and my level 73

[onyx dagger]

You need to contact Customer Service in-game about this, @mild dew.

And kindly wait for their response, if you did send them a message about your inquiry. Kindly refer to #faq 5.4
You may use this for reference:

[spring badger]

can pubg vn account to global account 😦

[olive dove]

Unfortunately, you can't transfer your vn account to the global version. @spring badger

[polar marsh]

@rigid void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

Can someone explain to me how the customer service works and how I could contact someone

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @short lichen.

Hello, @icy vine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[arctic kayak]

Can i recieve help with changing back my server back to NA because i switched by accident

[pale cave]

my ping in the lobby it say 50 then when i entre to a game it go to 900

[olive dove]

Check the pinned messages in this channel, @arctic kayak .

[storm flume]

Hello, @pale cave!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sterile river]

Does it mean that my server changed into Asia now ? @onyx dagger

[olive dove]

Check your basic settings, server selection to confirm your selected server, @sterile river .

[arctic kayak]

What pinned message

[devout geode]

This one:

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message.

[storm flume]

You can now access #emulator-chat and #emulator-support, @tiny finch. Revert this at any time by sending .emulator in #481204134859505684.

[fresh prawn]

I lost my Gmail account and i can't login to my account pupg

[olive dove]

You do not have any other social media to access your account, @fresh prawn .

[fresh prawn]

No

Only gmail :(

[sterile river]

@olive dove There is no option of selecting server yet but its showing my Asia server's tier overview but the points are getting added to Europe which I selected mistakely. Now what is this ?

[olive dove]

Sorry but your only option is to contact the in-game customer support regarding this issue.

[fresh prawn]

I tried to many time

[olive dove]

@sterile river go to settings,basic, scroll down and check which server is selected for your account.

[fresh prawn]

ومش عارفه شو اكتبلهم اكتر من هيك الي شهر بحاول

[storm flume]

Please do not use languages other than English, @fresh prawn. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fresh prawn]

@storm flume can you help

[sterile river]

@olive dove Server stats is showing Asia's and points are getting added to europe ! What I have to do now? Untill last match, it was showing europe stats but suddenly it switched to Asia which I wanted from yesterday. But when I go to settings it is showing Europe again and again😑..

[quaint karma]

Anyone from pubg customer care here?

[fresh prawn]

@olive dove please try to help me

[olive dove]

@fresh prawn try to retrieve your gmail account through google support here:
https://support.google.com

Also, follow the insturctions in this screenshot to contact the in-game customer support.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quaint karma. Remember to read through #faq before asking questions in the support channels.

[fresh prawn]

@olive dove i tried to recover my gmail account they refused

[olive dove]

@sterile river you keep repeating the same message, i meed to know your selected server so please provide the screenshot i asked for. Otherwise you may check the pinned messages for further assistance.

[warm vapor]

Hi tencent please fix domination mode

[storm flume]

Hello, @warm vapor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

@fresh prawn the screenshot you sent does not mean they refuse, they need to verify that this account belongs to you. Same thing you will face with pubgm support.

[zealous basalt]

They take any time to change the server

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @zealous basalt.

[fresh prawn]

@olive dove i have my phone number that's connect to my Gmail but they also refused to recover what i do more

@storm flume recover account

[olive dove]

@fresh prawn machete is a bot.
Did you follow the steps in the recovery email, for example filled the additional information in the recovery form.

[fresh prawn]

They just ask me code they send to my phone and i write it then last password i remember i aalo write it and email for telling me if I can recover or not

[olive dove]

Good, you need to continue with the google support to recover your email because without it, you won't be able to start the process of recovering your pubgm account.

[fresh prawn]

I tried to many times keep refused i don't know what the problem or what i should do

I lost the gmail month ago since that i just trying

@olive dove can i do something the way i try just not working

[sterile river]

@olive dove

[karmic cobalt]

How do I recover my rank i pubgm after getting banned for no reason (I dont mind if it was a 1 day ban)

[polar marsh]

@karmic cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

Thank you, @sterile river . Seems like your server is still Europe. In this case you may contact the customer support to reset the cooldown period for server selection.
Check the pinned messages in this channel for further assistance.

[fresh prawn]

@olive dove 😫

[olive dove]

I did answer you @fresh prawn .
You can't get your pubgm account back untill you verify that this account belongs to you. In order to do that, you have to recover your gmail account.
I am sorry but this is what we can do for you. Please avoid repeating the same question again.

[night cloak]

Hello, please help me, my server has changed what should I do I don’t want to wait 60 days, can you fix it somehow

[fresh prawn]

Okay I'm sorry one last question
The pupg account was conducted to my phone number i tryed to login in using my phone number and ask for password change but I didn't reserve a code to my phone

[sterile river]

@olive dove Bro I did that ! And after doing that my stats changed from Europe to Asia but the server didn't changed. Now you understand my problem?

[fresh prawn]

How i can reserve code to login to pupg account

[sterile river]

@night cloak See the pinned message !!

[olive dove]

I see, @sterile river .
Did you get an answer from the customer support that confirms this change.

[night cloak]

ok thanks for your attention

[olive dove]

@fresh prawn you should receive the code in a message sent to your phone, if you did connect your correct mobile phone.

[sterile river]

@olive dove No nothing . I just saw that my stats are now of Asia but nothing else changed yet 😓.. What I need to do now ?

[olive dove]

Well, if you contacted the customer service, you need to wait till they change your server to Asia. @sterile river

[sterile river]

@olive dove It supposed to change the server and the stats together right?

[olive dove]

No, it takes some time as the customer support receive many requests per day. Please be patient.

[sterile river]

Will they stop the in game qualifiers for me ? No, right? Patience will be for no reason 😓@olive dove

I got timeout for no reason . I told you man. Its my badluck 😓@olive dove

[olive dove]

Stop using no reason, @sterile river
As i mentioned previously you need to be patient.

[sterile river]

Ok😓

[hollow oracle]

@olive dove hi

[olive dove]

Hello @hollow oracle , how can i help you?

[hollow oracle]

I got a message back from the customer service in game saying they reset my server change cool down. I went to change it, but I can’t still. Is there a problem or must I just stay patient? I’m asking because they said they changed it but didn’t.

[olive dove]

Let me check, @hollow oracle

[slow ivy]

@olive dove I have same problem,

How I can contact with customer service?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @slow ivy.

[hollow oracle]

@slow ivy go to settings > basic > scroll all the way down > customer support

[devout geode]

No need to scroll, though.

[slow ivy]

ok thank you after I contact with them my server countdown will be reset? @hollow oracle

[olive dove]

@slow ivy
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message

[hollow oracle]

@slow ivy I believe so

@olive dove what information did you get when you looked

[olive dove]

@hollow oracle
Most likely, It may take a while for the cooldown reset to be applied.

[hollow oracle]

Okay. So pretty much they just responded before they got the chance to actually reset it?

[olive dove]

They wanted to assure the players that the problem will be resolved, as you may know there is a huge number of playwrs who have the same issue, which requires some time to be handled.

[slow ivy]

@olive dove I read it. I can contact with customer service via email?

[olive dove]

Yes you can, but In-game is the most efficient way.

[slow ivy]

ok

[olive dove]

@slow ivy contacting them through email might get you refered back to in-game customer support, so better to do so.

[slow ivy]

I will contact with them via game and email

[wanton creek]

Hi, my account got banned for 1 day because of a violation of users agreement.. is there any way to connect to the customer service for NA? I positively believe that this is a misplacement.

[olive dove]

@wanton creek
In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @wanton creek.

[crystal atlas]

<@&481161015728406538> is there any i can change back the server back to EU iaccidentally changed it @olive dove

[slender wharf]

You changed the region? Or the server?

[storm flume]

Please refer to this channel's pinned messages for further information, @crystal atlas:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[weary orbit]

He changed region

@slender wharf

[storm flume]

Please do not use languages other than English, @hearty ocean. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hearty ocean]

Hello .... Dear Korean PUBG Developers Team ... Thank you for always working hard to improve the game and make the game fun. .... while playing on european server, i faced the problem of changing the game server, but i chose the korean Fargo server with the latest update, i hope to help me get back to european server. Thank you so much. Hope the translation will be understood

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hearty ocean.

[weary orbit]

@olive dove hi bro !

[olive dove]

However, you may check the pinned messgaes on this channel for further assistance, @hearty ocean .

[hearty ocean]

How can I solve my problem

[olive dove]

Hi @weary orbit, How are you? Is there anything i can help you with?

[weary orbit]

You remember me homie?

[olive dove]

Read my earlier message.

[jaunty bluff]

hi
will we face a ban when we use gfx tools

[storm flume]

Use of unauthorized third-party software or methods, @jaunty bluff, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[olive dove]

I do for sure, hope all is well.
This channel is for support manners we can move our discussion to #chat , if you do not mind.

[weary orbit]

@crystal atlas has a problem he changed his region and he did it accidentally, any way of getting him back to EU
He’s like top 200 of ranking too!

[olive dove]

You mean in-game region, can you share a screenshot. @weary orbit

[weary orbit]

@olive dove ^^

[wanton creek]

If the account was only banned for 1 day, will the ranking point stilld be reset?

[olive dove]

Most likely, It may take a while for the cooldown reset to be applied @cloud cargo

Check the pinned messages of this channel for further assistance, @wanton creek

[weary orbit]

@olive dove can you assist him?

[jaunty bluff]

so 90FPS players should not stay on same servers with us who can not run 90FPS
it is unfair

[olive dove]

@weary orbit
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message

@jaunty bluff emulator or mobile?

[jaunty bluff]

mobile

[olive dove]

Sorry @cloud cargo , but as you may know the customer support receive many inquiries regarding this issue, so it needs time to be resolved for everyone.

[chrome plume]

My facebook linked to my pubgm account was hacked and deleted months ago. I cant log in rn, Is it possible to unlink or log in? I can provide anything related to the account.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @chrome plume.

[maiden gyro]

The map shows that im not in the circle even tho i am in it

[cloud cargo]

thanks ❤️

[chrome plume]

so its impossible to get my account back if facebook doesnt work with me either?

[olive dove]

Do you still have access to your account, @chrome plume ?

[chrome plume]

nope

facebook was hacked and they didn't review my IDs because of covid19 months ago, so they deleted my account after. I can no longer log in to game now damn

[olive dove]

I am sorry to hear that, @chrome plume . But unfortunately nothing we can do about it. You may contact the customer support and hopefully they can help with your inquiry.

[chrome plume]

Do you know how to contact the customer support? All I got is automatic reply.

[olive dove]

@chrome plume here, i hope this helps:

[chrome plume]

kk ty imma try

[olive dove]

You are welcome, and good luck.

[rocky fossil]

can someone tell me where i can find my registration date?

note: Facebook does not have the start date, the dates of the game achievements do not fit, play games do not inform.

I'm lost and someone is using my account

👍🏽

[olive dove]

@rocky fossil you can check which season did you start to play in and give an estimate?

[rocky fossil]

season 2.But a close date does not fit, they require the correct date

[chrome plume]

lol same i cant remember either, but i know my first topup date

[rocky fossil]

it's impossible for the guy to remember such a date

I put the pubg release date, it works lol

[frail sandal]

Hi, my arcade mode does not work when teaming up with friends. However when I play solo I am able to join a match.

Anyone else have the same problem or knows how to solve this problem? I reinstalled the game, downloaded maps, restarted my phone, and it’s still the same problem

[sick shale]

@frail sandal Could you please report the issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[chrome plume]

@rocky fossil when was it?

2/9?

[bright bolt]

Why was 90 arrested FPS

[rocky fossil]

pubg release date? 2017/03/23

[chrome plume]

@rocky fossil o I fount the date I downloaded in purchase history

i found

btw how do u provide screenshot into the conversation ingame?

[storm flume]

You can now access #emulator-chat and #emulator-support, @fleet mauve. Revert this at any time by sending .emulator in #481204134859505684.

[chrome plume]

In the conversation, it told me to include screen shot but i cant find the button to upload pictures

[sick shale]

You can upload it to a hosting service and copy the image link

[chrome plume]

ok ty

[hoary oar]

I want to change my country but not in settings how do I do it please help me

[sick shale]

You can't change your country due to EEA laws

[hoary oar]

but how will it be if i live in the middle east

[sick shale]

You've probably selected a European country as your region while creating the account, that's why

[hoary oar]

I know it but there must be a solution

[rocky fossil]

@sick shale I was unable to remove the account that was linked without my knowledge.

I still have access to the game but nothing and nowhere gives me an exact registration date

[polar marsh]

@celest hull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

There's no solution, feel free to create a new account

[sick shale]

Contact customer service

[chrome plume]

@rocky fossil I found the date that i downloaded the app in purchase history, i think that might be my registration date

[dense mica]

Is there any esport tournament this year that we can participate

[rocky fossil]

how, teach me?

[sick shale]

Follow PUBG MOBILE Esports on social media

[rocky fossil]

in game?

[sick shale]

Yes

[copper stag]

What's the minimum age for PUBG MOBILE Official eSports Tournaments?

[rocky fossil]

I want to talk to NA support, can I change this?

[copper stag]

And if its 16+, will it ever be lowered to 13+ ?

[dense mica]

Is there a schedule of the upcoming tournaments?

[copper stag]

@sick shale

[copper stag]

Thanks

[sick shale]

https://esports.pubgmobile.com/news/

[pearl kernel]

Hello, i saw a lot of people getting banned saying that they are using a cracked version ?
Like their rank will reset to bronze and everything even tho they all used the official PUBGM version on the App Store

Did PUBGM developers communicate as a « bug / mistake » already ? Thanks

[storm flume]

Please refer to this channel's pinned messages for further information, @pearl kernel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rocky fossil]

@chrome plume did you find in the purchase history of Google play?

[sick shale]

You can give an appropriate date

[mighty compass]

Hi, I don't know why but I can't see other people recruitment, nothing appears even after waiting

[rocky fossil]

it has to be an exact date, I'm tired of reading this

[brave steppe]

What is this wish thing???? And there is not a single gun skin on it.. i am so upset with pub G so called black Friday deal!!!! Am i missing something???

[sick shale]

What

[brave steppe]

Pub G cyber deal stage 3 .. they make us choose 2 wish from the list... and there is no gun skin.

I was expecting at-least they will have few gun skin there

[shell bramble]

Hi
How can I join to METRO ROYALE CHALLENGE 2

[gusty birch]

I wanted to help my account. Someone hacked and tied me to my email address, my love, and all that I open is open to me, and the email is charged a lot, so I want to cancel that a stranger is afraid of my emails and I am with evidence proving that this is my email and I see the screenshots of the shipping

Please 🙏 help me

[sick shale]

Click on the link below to read about Metro Royale Challenge 2
▪︎https://mobile.twitter.com/PUBGMOBILE/status/1331745757158924290

[proud raptor]

Please I accidentally had my sever changed...I’m almost conqueror please help

[brave steppe]

I already have this one...

[shell bramble]

Tq @sick shale

[sick shale]

Good luck!

@brave steppe Feel free to provide your feedback in #old

[chrome plume]

@rocky fossil ios

[quasi geyser]

Very nice hack

[wild bronze]

Hi, for two days now i got notifications everytime i connect of « player approved your friend request ». But i never added those random people so i suppose it’s another glitch. Did anyone experienced the same issue and know how to fix that?

[storm flume]

Hello, @quasi geyser!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[rocky fossil]

use android ;-;

[sick shale]

Are you aware of Add Friend option in Metro trade event

[arctic lynx]

I am in top 500 and i reached ace but still my rank is showing 0.00%..its stucked..its showing unranked..why? please fix this issue.
ID: 51256768606
Name: LegendaryRone

[night cloak]

@sick shale any info about the bug?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan sorrel]

HELP! I received the notification of the server change but I still cannot change it. What should I do??

[sick shale]

@cyan sorrel It may take a while, be patient please

[languid niche]

It has been 8 hours now and still I don't get the Change Option.

I implemented a routine Repair, a Good Restart and everything possible to get the option but I'm not able to change the server?

Could somebody assist at all?

[cyan sorrel]

I’m in the same situation.

[night cloak]

@sick shale they responded its getting fixed?

so is it fixed or no?

i am confused

[sick shale]

Check the pinned message, please do not repeat questions regarding suspended accounts again

[night cloak]

i did

when i bring up ban it ends the conversation

?

theres no option where i got banned for no reason

Rebel pls i want answers

[sick shale]

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[night cloak]

i want help with the ingame customer i didnt u to put my rank back ;-;

[jolly sluice]

Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg

[polar marsh]

@jolly sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[astral quarry]

Any body can help me my pubg account was stolen

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @astral quarry.

[night cloak]

Wow rebel i expected better from u.

[wild current]

does this emulator is safe to use?? please i need admin answer me i won't get banned lol

[jaunty lion]

Its recommended to use the official GameLoop version, using TGB might cause your account to get banned due to the different anti-cheat system they're using. For further questions you can ask in #emulator-support

[shrewd flame]

How i can fix this problem if someone hacked my social media account

[sick shale]

@shrewd flame Contact customer service

[hushed saffron]

I have same problem

[shrewd flame]

Didn’t ansower

[sick shale]

Be patient, refer to subpoint 5.4 in #faq for further information

[languid niche]

What if it's past 1 December while here we being Patient?

[short lichen]

Where do I report a pedophile?

[sick shale]

@short lichen Abusive behavior in-game?

[short lichen]

@sick shale No just a pedophile

I think a sociopath one

[wintry holly]

Hello pubg , my account got ban for 10 years for no reason, Please reconsider the matter
iD:562077134
Device: Ipad Mini 5th gen
Game Name: preDance

Screenshots of the issue.. and from my device I have used the in game Support and I keep getting the same answer that the anti- System made this detection and therefor they can't unban me. so an automated system created by humans can't be solved by humans? It's quiet unacceptable to not even get an actual response from a human being. I have revived that exact response 5 times

[polar marsh]

@wintry holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bold oxide]

Hello tencent team I change my server to North America and im wrong please I want to return to Europe server this is my ID 5413280615

[short lichen]

Oh

Customer service @bold oxide

[bold oxide]

I talked to customer service bro but nothing happened

[short lichen]

Its on the pubg mobile app inside the settings on basic section and bottom left

Oh you gotta select the questions

Wait for me to find out how to do it again

[low tree]

where i can report a cheater player?

[sick shale]

Report them to customer service

[short lichen]

@bold oxide Type Server change and it’ll bring up options you could select and then tap on search options and then do Login/Connection/Lag Issues/server change and then tap I want to change server

[sick shale]

Refer to subpoint 5.1 in #faq

[arctic lynx]

I am in top 500 and i reached ace but still my rank is showing 0.00%..its stucked..its showing unranked..why? please fix this issue.
ID: 51256768606
Name: 웃DEVU웃

[narrow spear]

I have reported so many times that someone linked his social media account with my pubg account but no one answered

[short lichen]

@narrow spear You didnt use the customer services the right way

[wild bronze]

@sick shale that must be it, lot of thanks

[narrow spear]

I did .. there is person name vince a. Already replied that he have forwarded all my information to support team

[short lichen]

@wintry holly Accounts don’t get banned for no reason. If the account did get banned for no reason then please contact customer services and use it the right way

[narrow spear]

I kept requesting that i am afraid that hacker will use some cheat to got my id banned and today its done

[short lichen]

@narrow spear did it get banned?

[narrow spear]

@short lichen yes

[low tree]

I own a video of a cheat player, can I block it?

[narrow spear]

@short lichen today he used cheats and make me banned ..

[polar marsh]

@narrow spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark knoll]

Help me please...I've subscribed prime plus offer in pubg but I'm unable to collect uc

[short lichen]

@narrow spear contact customer service in game settings bottom left

[low tree]

Where can I insert a video?

[short lichen]

@low tree About what

[low tree]

A cheater who killed me twice in two matches

[sick shale]

No problem, you can disable it before sending the trade request

[low tree]

Help someone raise the rating

[short lichen]

@low tree Report his name and ID to the customer Service in game bottom left in settings

[low tree]

Help someone raise the rating

Can I insert a video?

[sick shale]

@low tree Refer to subpoint 5.1 in #faq please

[short lichen]

It’ll be easier to report the name

Hard to be a mod huh

[sick shale]

Move to discussion channels if you don't require any assistance

[languid niche]

HELP!

[languid niche]

14 Hours now since the Notification

[short lichen]

You hate me for taking your job huh but alright my bad

[arctic lynx]

I am in top 500 and i reached ace but still my rank is showing 0.00%..its stucked..its showing unranked..why? please help me!!

[sick shale]

@arctic lynx Contact customer service

[arctic lynx]

they are not replying anything

[sick shale]

State your issue properly and be patient please

[arctic lynx]

@sick shale from past 2 days i m trying

[short lichen]

Can I help?

Or no....

[sick shale]

#questions message

[daring pecan]

Can't play arena matches and tdm how to fix it @here

[elder trout]

How to get back account help me

[short lichen]

@elder trout Contact Customer #faq 5.3

@daring pecan please dm me for help

[winter hamlet]

ظ

[short lichen]

@languid niche What is the problem you are having?

[dusty path]

They said that they reset my server but they did not

[night cloak]

I have the same problem as malang

[short lichen]

@dusty path please be patient

[languid niche]

After Receiving the notification from customer support, I still didn't get the option to chance my server

[night cloak]

Why would I be patient, there are like 5 says left

[dusty path]

@short lichen Nono the customer service contacted me and said that they alr reseted my server but they didn't

[night cloak]

Same here

[halcyon patio]

Me to!!

[short lichen]

@dusty path You still need some time

[night cloak]

I try to restore the game, try to restart it, etc nothing works

Tried

[halcyon patio]

They said i can change the server but when i go to change I can’t

[languid niche]

I wanna talk to Brendan Greene!👀

[short lichen]

@night cloak if you haven’t received the message then please wait

[night cloak]

I received it xd

[languid niche]

I wanna speak to Mr. Brendan Greene himself about this! Is he on this Discord server?😐

[short lichen]

I don’t know

[night cloak]

It cannot be possible for this kind of error to happen for such a long time

[short lichen]

I cannot help you people with this issue because its new

[halcyon patio]

And for a lot of players!!!

[stone topaz]

Good morning ❤️

[night cloak]

It is such a easy thing as a reset omg how hard is that

[halcyon patio]

I can promise this isn’t good morning:(

[languid niche]

Time is Running out my friend, 1st of December is the final date officiated by PUBG Mobile.

[halcyon patio]

Like i got banned 3days ago and I can’t play because I’m afraid that I’ll get banned again,and they didn’t change my server!

[short lichen]

I am very sorry for not being able to help guys

[night cloak]

You guys ask us out to be patient but also say to us that past 1st of december you’re going to do nothing, wtf???

Its actually not your fault 😭

same problem here. im now ace in krjp and top 2000 ranking i grind 8 days now and i want to reach conqueror then i accidentally change it to asia server now i cant continue my dream to reach conqueror

8 fuckin days man now its gone

[languid niche]

It would have been fair if they gave your a confirmation message like " You're Choosing " TEXT " server, Do you want to continue ? " but unfortunately they didn't.

[short lichen]

You guys could contact pubg mobile email

They’ll understand the situation and try to fix it

[night cloak]

i already recieve this 2 times nothing happens

I have seen like 200 msgs of people complaining abb this and tencent hasn’t done anything, that’s so mesmerizing, forget about 200, they hasn’t even helped 1

Or at least I didn’t see no one with this problem fixed, don’t actually know what they’re doing

At least some feedback could help us out with a calm mind

But saying that they will no longer help past 1st of december is of no help

i cant calm now men 8 fuckin days i grind to reach conqueror but now its gone

maybe im going to quit pubg if nothing happens 🙂

[languid niche]

Would this Help?

[short lichen]

I am not sure but its still a good try

[dusty path]

@languid niche are u pushing for conqueror?

[short lichen]

@night cloak I am in the same situation and nothing can be done. We have to wait for pubg to be fixed so please chat somewhere else

[languid niche]

@dusty path | Not anymore

[sick shale]

Move to discussion channels please

[night cloak]

Okay 🙂

[short lichen]

Guys please chat somewhere else due to this channel being a place for helping and not chatting

[sick shale]

@coral sleet Can you share full screenshot?

Download all the resources

[minor sentinel]

Hello, PUBG Mobile My account was disabled in the game by mistake and I was banned for 10 years due to a mistake in the rules of the game to play Solo Aruba, and someone joined with me at the end of the values, and I was punished one day by returning my rating to Bronze when the account was opened on the same day, then my account was closed for ten years without repeating any violation My account is from Season 3 I paid him a lot of money, more than 3 thousand dollars and more Please solve my id problem 5215423521 I tried to communicate two weeks ago on the game system, no one answered

[polar marsh]

@minor sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cinder fossil]

I changed my server by mistake

[sick shale]

@cinder fossil Check pinned messages

[cinder fossil]

Where we check pin message

Rq

Tq

[sick shale]

No problem

[winter hamlet]

Hello, PUBG Mobile My account was disabled in the game by mistake and I was banned for 10 years due to a mistake in the rules of the game to play Solo Aruba, and someone joined with me at the end of the values, and I was punished one day by returning my rating to Bronze when the account was opened on the same day, then my account was closed for ten years without repeating any violation My account is from Season 3 I paid him a lot of money, more than 3 thousand dollars and more Please solve my id problem 5215423521 I tried to communicate two weeks ago on the game system, no one answered

[polar marsh]

@winter hamlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[orchid scroll]

Fix desyncs

[short lichen]

@orchid scroll I am sorry what?

[vague stratus]

hi

[exotic cedar]

How do I plan my location without plane path?

@celest shadow

[celest shadow]

Does this happen to every match that you play?

[exotic cedar]

Every match in livik

[celest shadow]

Can you please try repairing the game and see if this corrects the issue, @exotic cedar?

[night cloak]

Bow do I find my first registration date for pubg? Pubg support in game seems pointless for trying to recover your account I have proved Time after time with old videos and purchase recipes and they asked for the very first one.. How pathetic...

[exotic cedar]

I just installed the game today as I thought clearing data would help, I repaired the game as well, doesn't seems helping

[celest shadow]

Thank you for the clarification, @exotic cedar. Would it be possible for you to screen record this and share the video in #old, make sure before you send the video, you include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

Let me know if you do not know how to share the video.

[exotic cedar]

I can't attach video to the #old as the video will be more than 10 mb

[rose vale]

Is plugging ethernet cable into my phone an unauthorized plug in?

[exotic cedar]

No

[rose vale]

So no ban?

[celest shadow]

Not a worry at all, @exotic cedar. You have the ability to attach files not more than 100MB in size as this server allows you to do so.

[exotic cedar]

No, all good

[rose vale]

Thank you

[exotic cedar]

Ok then I will record video, thanks

[celest shadow]

Great, thank you.

[little needle]

hi on yesterday my tire crown 1 and iam 900 on server , I played and got Ace rank , but rank disappear ( unranked)
i must conquer today ,why ????

help

[celest shadow]

Can you show a screenshot of your ranking, @little needle?

[celest shadow]

In the leaderboards, please.

[little needle]

on sequad that fine , but on due

unranked

what the meaning leadership

on solo or sequad no problem

[celest shadow]

Can you show me this instead, @little needle?

May I know your player level, @little needle?

[little needle]

74

@celest shadow

[celest shadow]

Please contact the customer service for further assistance, @little needle.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @little needle.

[little needle]

thanks

[exotic cedar]

The no one in this list seems to op for conquer, doesn't seems legit

[somber palm]

Hi, any new information related to the app store version issue that coz randomly ban ?

[vagrant forum]

Please contact the customer service in-game if you believe that the ban was unjust.

[graceful jungle]

Hello sir my rank and tier not showing in the list I already connected
social media please need reason way are not showing

Nickname :- 61263189771

I'd :- 113 Queen

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @graceful jungle.

[graceful jungle]

Its been 3 days i post and telling here noting happen what to do

Already done all the things mail pubg everything
Gamil also my token num Re: [30451089]

Sorry but what to do i stop rank push or i need to wait mine 100 match gone i am sad pubg :(

[clear spindle]

We only provide assistance for the Global version of the game.

@graceful jungle Your account level needs to be level 30 or above.

[graceful jungle]

Ohh account lvl ,30 below not get

@arctic lynx he is ace with 36 lvl his also ranking 0.0

Look many bugs report i see many messages there 0.0

Why this bug

[sick shale]

There are other reasons to not be ranked, and low account level is one of them

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @fading wagon.

[celest shadow]

Inform your friend to contact the customer service for further assistance as well, @graceful jungle.

[graceful jungle]

Mine also same

Gold 1 has ranked not me

[vagrant forum]

Please refrain from repeatedly asking the same question here. You have already been advised to contact the customer service for your issue, @graceful jungle.
I suppose I already told you this a couple of hours ago.

[languid niche]

😓 - Still being Patient

[dusty path]

@languid niche Me too. Every minute is another point for me to get to Conqueror

[languid niche]

@dusty path : Not Happy with the update at all.

[languid niche]

And the Customer Support 😊

[rancid sand]

How to unban my account

[polar marsh]

@rancid sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary tinsel]

@thin halo @vagrant forum hey my global Pubg account country is Ireland, but I am Indian and now not able to change country to India

For account migrate

[clear spindle]

Keep an eye on this webpage for such information: https://www.pubg.com/en-us/category/announcements-en-us @weary tinsel.

@coral sleet do a routine repair and don't use the moderator mention for non server emergencies.

Settings > log out > repair > routine repair.

[onyx dagger]

Kindly report the issue in #old, @coral sleet.

The picture is actually enough as it clearly describes the bug.

[woven galleon]

Hi

[onyx dagger]

No ETA, but The Team check that channel everyday, @coral sleet.

[pure bane]

Hi im already got my server back . So happy

[onyx dagger]

Hello, @woven galleon!
Kindly state your issue.

No Estimated Time of Arrival, @coral sleet.

That's really great to know, @pure bane!

[neon cliff]

Where is my server change

[pure bane]

Yeah

[onyx dagger]

Patience plox @neon cliff

[neon cliff]

Yes papa @onyx dagger

[onyx dagger]

@pure bane 🤗

[neon cliff]

Come on terror for a second

[pure bane]

Yeah . Hmu need to be patience

[hollow wave]

How can i reset my server change countdown

[pure bane]

They will text u on chat customer service or through mail in game

[hollow wave]

I alredy talked with customer service and provided them with my id and after 2 days they srespond that they reseted everyone who talked with them , but i didn't get the reset

I tried to contact them again i didn't get to

What can i do ?

[onyx dagger]

You need to wait patiently, as it may take some time to make the changes, @hollow wave.

[hot plover]

Hey, My friend accidentally changed his server. Is there a way they can switch it back to NA as they like in America and thats the server which best suits them.

[onyx dagger]

Kindly tell him to contact Customer Service in-game, @hot plover.
Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification.

[night cloak]

If anyone wants to play pubg in india can he play?

[onyx dagger]

We only provide support for the English global version of PUBG MOBILE here, @night cloak.

[glass dust]

I changed the server to the Middle East by mistake, and I want to return it to Europe, please
6399148446: id

[onyx dagger]

Kindly contact Customer Service in-game about this, @glass dust.
Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server and provide your numeric user identification.

[short lichen]

@last mango dm me for help

[onyx dagger]

You need to contact Customer Service in-game about Server reset issue, @last mango.

Yes, @short lichen?

[short lichen]

Nvm

I was trying to like earn merit to become a mod

[onyx dagger]

May I know how are you actually gonna help him?

Ah, I see.
Kindly refer to #735483472432594994. :)

[short lichen]

I was gonna tell him to fly and slay a dragon

Definitely not to go to customer services

[onyx dagger]

I see, let's not go Off-Topic in this channel. :)

[short lichen]

Dm me kai’sa

[onyx dagger]

About??

[short lichen]

Help

[onyx dagger]

If you have any issues in-game, you may state here.

[short lichen]

Its not in game

[onyx dagger]

#chat then.

[short lichen]

Breh

[storm flume]

Please avoid going off-topic, @short lichen @onyx dagger. You may have unrelated conversations in #chat.

[snow owl]

I’m not able to load in after the update tonight. I keep getting an error message “reconnect.”

I hit X to reconnect and it goes back to the same screen.

[ionic valley]

Why are there still people hiding inside broken "chunks" like inside of a rendered "rock" on a hill

[short lichen]

Off topic

[snow owl]

@onyx dagger

[onyx dagger]

Kindly refer to #faq 4.11, @snow owl.

[ionic valley]

Not really, I'm asking support for them to fix this bug since it's been mentioned multiple times in #old and is still not fixwd, it's disturbing the gameplay

Is there a workaround on this?

[onyx dagger]

Looks like it is a Bug. Feel free to report it in #old with a Screenshot as a Proof.

[deft wyvern]

Hello I tried today to change server but cooldown its. Not. Reset. Yet

[short lichen]

You just said the thing he just said it didn’t work but do it tbh

[onyx dagger]

You may contact Customer Service in-game, @deft wyvern.

[ionic valley]

It's been mentioned a lot there including by me befoore the latest update

[short lichen]

@ionic valley then wait

[onyx dagger]

Hope it gets fixed soon then, @ionic valley.

[ionic valley]

Oky

[onyx dagger]

Alright then.

[deft wyvern]

What I say? Send a new contact to change server?

[onyx dagger]

You may try stating them that the server cooldown timer has not reset for you, @deft wyvern.

[night cloak]

i already do it 2 times nothing happens

Follow these steps then wait patiently, @deft wyvern @night cloak.

i recieve reply they said players can now change server but my server still in cooldown

[shut ridge]

Can someone resolve the problem of automatic download

[night cloak]

May I see the reply, @night cloak?

[deft wyvern]

Ok its will not effect if I send A new contact?

[night cloak]

Which problem, @shut ridge? Please explain in more detail.

You’ve already contacted them, @deft wyvern?

[deft wyvern]

Yes

[night cloak]

You may contact them, @night cloak.

[deft wyvern]

And I got this message

[shut ridge]

@night cloak when i download something ingame why should i always hv to turn on automatic download

[night cloak]

i did it 2 times nothing happens

We cannot help with account related issues, @night cloak.

And you cannot change your server still, @deft wyvern?

[night cloak]

Feel free to report this in #old.

[shut ridge]

W@night cloakok

[deft wyvern]

Yes but Today I send a new contact

[night cloak]

For what reason, @deft wyvern?

[deft wyvern]

Same reason change server selection

[night cloak]

Feel free to message them again if it is necessary.

[deft wyvern]

But. This time I send the name and id like this

[night cloak]

wasted 8 days grind 🙂

That’s perfect, @deft wyvern!

Sorry to hear, @night cloak.

[short lichen]

Same

[light steppe]

Need help i got the massege sever change was available yesterday and then it was not available then when i asked here u guys said to do the routine repair n wait for few hours its been a day and still not fixed

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @light steppe.

[light steppe]

I cannot contact customer service its also bugged my masseges are been sent for nearly a week but no replies

[night cloak]

@night cloak it was a mistake?

some one send me this screenshot

testing of new cheat measures?

I believe we told you it was being investigated.

[night cloak]

i didn’t understand it correctly

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fickle sigil]

why is my screen like this?

[night cloak]

Bug, @fickle sigil.

[storm flume]

Hello, @fickle sigil!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[reef crown]

I believe I can fly, I believe I can touch the sky

[remote falcon]

Im facing ping issues after changing server back to Asia

[short lichen]

@reef crown what happened?

@remote falcon

Do this and wait for them to reply

[remote falcon]

Bro i changed my server yesterday

Back to Asia before it was south america

[short lichen]

Did you put the wrong server again @remote falcon

[remote falcon]

First it was South America now i changed it back to Asia in the server i play

[remote falcon]

No i play in Asia so i chnged it to asia

[short lichen]

Oh then what is the problem sir

[remote falcon]

After playing 2-3 matches when i enter the 4th match my ping becomes 240 plus and it doesn’t decrease but in the first 2 match the ping is stable but when i enter 4th match my ping becomes 240-268

My internet connection is also very good. I use WIFI

[short lichen]

@remote falcon It might be the server’s fault sir

Not sure

[warm bluff]

Hello is been about 14 hours and nothing changes, could you please help me?

[remote falcon]

Owh ok but i face some problems in pickup like in picking up items there’s a delay of 5 seconds or more

[short lichen]

@warm bluff did you do this process?

@remote falcon Thats due to lag

[warm bluff]

Yes

[remote falcon]

I play in ipad so there’s no lag

[short lichen]

@warm bluff Please wait for them to message you then

[remote falcon]

My ipad is good and only because of this delay occurs

[warm bluff]

I'm telling you they message me about 14 hours and nothing changes

[bronze pollen]

can i ask about emulator pubgm here?

[short lichen]

@warm bluff Please wait for them to message you back sir

[warm bluff]

You they send back again?

[short lichen]

@remote falcon Delay occurs when you have lag

[storm flume]

You can now access #emulator-chat and #emulator-support, @bronze pollen. Revert this at any time by sending .emulator in #481204134859505684.

[short lichen]

@warm bluff they send you a message back in the game

[fringe crater]

did change server

any one help me

[weary tinsel]

But this for PUBG PC

[clear spindle]

You'll find the info about PUBG MOBILE in there.

@fringe crater check that after a few hours.

[weary tinsel]

Ok

[warm bluff]

I have same problem sir no changes after 14 hours

[clear spindle]

You'll get the option on or before December 1st.

[night cloak]

I can't Link my Phone Number To My Account.Its shows parameter error ?

[empty turret]

Still the server cooldown hasn't reset what can i do?

[clear spindle]

You'll get the option. Have some patience.

@night cloak try after a few hours.

[empty turret]

Ok thanks

[clear spindle]

try after a few hours.

[ivory bronze]

I have changed my country mistakenly so will it affect me while I transfer my account to pubg Mobile India???because I'm from India

[clear spindle]

@ivory bronze #questions message

[night cloak]

Sorry to disturb you but I accidently changed my server to North America when it should be Europe. Now I have to wait 60 days to go back onto the Europe server can you help me change it back. I never knew about this 60 day rule

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Ok

[short lichen]

@night cloak When you are in customer services please do this and wait

[night cloak]

@short lichen I did exactly that

[short lichen]

@night cloak If you also send your id and username then wait

[remote falcon]

@short lichen ok but my ping stays in 200 plus

[light steppe]

@short lichen i have waited a day but it sill cant change sever

[clear spindle]

@light steppe You'll get the option on or before December 1st.

[short lichen]

@remote falcon please go to #faq and read 4.8

[night cloak]

@short lichen they said an agent will help reset it

Thanks for the help : )!

[clear spindle]

Wait patiently you'll get the option to reset on or before December 1st.

[night cloak]

Ok thank you

@clear spindle @short lichen
Do PUBGm offer jobs cause I’m learning a wide variety of programming languages and in the future I will be able to do a lot of things

[short lichen]

@night cloak unable to help

[night cloak]

Lol

It’s fine

[short lichen]

Wait for @clear spindle he might know

[night cloak]

Ok

[clear spindle]

@night cloak, Keep an eye on the career webpage of Tencent: https://careers.tencent.com/en-us/home.html

[night cloak]

Thanks guys I appreciate it you guys are the kindest in the server

[clear spindle]

You're welcome

[celest stump]

Can Anyone Tell Me That when server changing issue is fix ? <@&481161015728406538>

[clear spindle]

On or before December 1st if you have contacted the in game customer service, @celest stump.

Please use the moderator role mention for this Discord server emergencies.

[celest stump]

yes i contact customer server they said that the issue will fix soon

[clear spindle]

Patience it is then.

[celest stump]

but they didn't tell the time of changing

[short lichen]

I honestly love how you said that

[clear spindle]

#news message @celest stump.

[celest stump]

Ok Bro @clear spindle

[upper wolf]

Why the domination crates not fixed in the last online update even we reported in Feedback!

[short lichen]

@lucid verge please wait, they’ll fix it before December 1st

[onyx dagger]

Thank you for reporting it, @upper wolf!
Kindly be patient, it will be fixed Soon™️, Hopefully.

[lucid verge]

Its my friends report his discord acc get banned thats why i wrote it

[onyx dagger]

Discord account, @lucid verge?

[lucid verge]

His discord account banned and he asked me to write report instead of him

[onyx dagger]

In this server?

If so, kindly move to #discord.

[clear spindle]

@lucid verge whats the user id??

[lucid verge]

No i mean whole discord

[storm flume]

Use of unauthorized third-party software or methods, @lucid verge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[short lichen]

How... Nvm

[onyx dagger]

You need to contact Discord support for that, @lucid verge.

[lucid verge]

Amm

One min

[clear spindle]

Pasted the wrong message xd.

[short lichen]

@lucid verge just tell your friend that it'll be fixed before December 1st

[lucid verge]

5560723544

Heres ID

[short lichen]

Unless he didn't report it in customer service

[onyx dagger]

Please contact Discord's customer service for this matter, @lucid verge.

▫️ https://dis.gd/contact
▫️ [e-mail]

[lucid verge]

He reported already but didnt help he was waiting 3 days

[rocky trout]

2 hackers : at conqueror
id : 5164320679
id : 51205782266

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @rocky trout. Additionally you can report them via http://cheater-report.pubgm.cc/.

Patience then, @lucid verge.

[rocky trout]

ok tq

[onyx dagger]

You're welcome!

[celest stump]

I Got The notification by customer service that they are saying you can change your server

but there is no changing option so what will i do ? <@&481161015728406538>

[short lichen]

Wait patiently and I'm not a mod btw and wait for their message

[clear spindle]

Patience

[short lichen]

@bold oxide Please go to customer service in game settings on the basic section and on the bottom left. Do this and wait patiently, they will help you before December 1st

@bold lichen @signal hatch

[short lichen]

@glad zinc please report this to #old

[night cloak]

Oh

[short lichen]

Off topic

Please send stuff like this to #media

[onyx dagger]

Please do not go Off-Topic in this channel, this is a Support channel, @night cloak.
You may post images related to PUBG MOBILE in #media

[narrow badge]

My story mission in Metro Royal is not getting complete, even if I have done the required task which is "Survive 20 in 1 match", this is now almost a week that I have been trying to complete it but nothing is happening. Please help

[onyx dagger]

Did you select it as a mission, @narrow badge?

[narrow badge]

Yes I have

[onyx dagger]

Kindly check again.

[onyx dagger]

You need to finish the match in order to complete it. @narrow badge

[narrow badge]

Yes I do finish the match by evacuating but it still doesn't get completed

[short lichen]

Did you wait 20mins?

[narrow badge]

Yes sometimes even more than 20 mins to make sure but it still doesn't get completed, I have tried many times now and that's why I'm here

[short lichen]

Did you repair the game or reinstall game?

[onyx dagger]

Reinstall*

[short lichen]

Sorry

[onyx dagger]

No worries. <3

Kindly report the issue in #old, @narrow badge.

[warm pilot]

ok so can we off matchmaking in TDM?

[onyx dagger]

You mean play Solo v squad? @warm pilot

[narrow badge]

Okay I have reported in feedback and let me try installing, I will let you guys know if anything

[short lichen]

Pardon, can you explain what is the issue with detail

[onyx dagger]

Alright then, @narrow badge.

[warm pilot]

lol.... today even my matchmaking was on i had to play 1v4 lmao

[short lichen]

Sorry for jumping in again

[onyx dagger]

That isnt actually possible, @warm pilot.
But actually, if your teammates leave the match, it can be.

[warm pilot]

no lemme show

[onyx dagger]

No worries again, @short lichen.

[onyx dagger]

It isnt actually possible, @warm pilot.

[warm pilot]

lmao... i have a full vid of it but i aint got enough net to post it anywhere

[onyx dagger]

If you think it is wrong, feel free to report in #old.

[fluid bay]

if play like this will get banned or not

[polar marsh]

@fluid bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm pilot]

i got another mate in the middle of the match also all my opponents are BOTTTSSSS

[short lichen]

Cool but off topic

[onyx dagger]

This is a Support channel, @fluid bay.
Move, please.

#old, @warm pilot.

[warm pilot]

k

[onyx dagger]

Alright.

[sweet badge]

Hi

[short lichen]

Off topic please talk in discussion channel

[mighty crystal]

whenever i try to shoot, it keeps missing

[short lichen]

Aim better

[sweet badge]

I dont know about this

[mighty crystal]

its still

[short lichen]

Please talk in #chat or #pubg-mobile

[mighty crystal]

when i aim at someone, my sniper goes away at the target

[short lichen]

@mighty crystal do you hold your aim button?