questions

[onyx dagger]

Sadly, there is no ETA, but Soon™️, @night cloak.

[forest trellis]

Now my account ID 5239180834 got banned, wow PUBG i have been sending the emails that my account was hacked and used by hacker and when i saw this morning the account was banned. Because of all the negligence and poor customer service am in fear of not getting my account back. I have invested so much money on this game, you don't value your customer and all these days I have been in serious mental condition and stress. Thank you so much for doing this.

[polar marsh]

@forest trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet dagger]

I tried so many times

[marsh kraken]

@fleet dagger Sorry that we can't help.

[fleet dagger]

So who can help me?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fleet dagger.

[marsh kraken]

Refer to that message

[fleet dagger]

😒

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[night cloak]

nice read on what I was gonna say @storm flume

gg staff team, gg

That message wasn’t for you, @fleet dagger. This one was.

We provide community support only for the global English version of PUBG MOBILE here, @fleet dagger.

There’s no ETA, @night cloak. patience.

[fleet dagger]

Ok leave it 👎

[hardy dune]

I just got unbanned and they took all my rank points, i was Crown II. For a moment let’s say i forget about the ban and the points and start again from the scratch, what ensures me that i’ll not get banned again? I don’t wanna lose my time again on this game if they’ll ban me again for a stupid glitch.

Can you please reply to my concerns??

Contacted them via email too, such a poor response

[storm flume]

Please refer to this channel's pinned messages for further information, @hardy dune:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hardy dune]

Can i get a reply from a real and mature person not a bot please?

Improved game’s security ??? Or took all the points and their progress of legit players without any reason and harassed them?

What a joke!

At least return the points ffs

[undone girder]

You PUBG Mobile, you moron.. Such a bad response

I was contact with customer care since 17th November

[hardy dune]

A stupid automated reply to my long as hell email 👏🏻

[undone girder]

They didn't response

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @undone girder.

[hardy dune]

And they say go use in game support

[night cloak]

Explain your situation in detail when contacting in-game support, @hardy dune. The length of the message doesn’t matter as long as you explain the situation.

[undone girder]

Exactly

[hardy dune]

So you’re saying that’s not enough? What have i mentioned?? @night cloak seriously?

Did they ask me to reply with some more information? No!

[undone girder]

No @night cloak you are wrong

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @hardy dune.

[hardy dune]

Because there is a bot replying not a real person

[night cloak]

As I said explain your issue in detail and you’ll get to where you need to be.

[hardy dune]

Multi billionaire company gives supports like this even though they know it’s their fault

[night cloak]

You may provide your feedback regarding PUBG MOBILE in #old, @hardy dune.

[hardy dune]

What more details? Should i share my address and bank account? I gave all they need to know. C’mon man, please try to help not to reply like a professional bot. Please

[night cloak]

Hello, why after update FPS much dropped? It will be fixed when Metro update will get ended?

[undone girder]

I am using gfx tool for better graphics.. Is there any problem?? @night cloak

[storm flume]

Use of unauthorized third-party software or methods, @undone girder, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[undone girder]

I was using gfx since season 12

[celest shadow]

A rating reset is normal for such suspensions, @hardy dune. You are free to share your concerns in #old, which I believe you already have; you may edit your message to add more details and et cetera.

[hardy dune]

But they know it’s their fault they had a bug with accounts banning, don’t you think they should apologise and give us back something to compensate? Or at least our progress? No? @celest shadow

I can take the penalties if i’m wrong but if i did nothing then i can’t digest the fact that they took all my hard work.

That’s a shameless act to ban and take all the progress. They should return all the points back by themselves, we shouldn’t be even asking them for it. It’s a common sense and a respectful way to apologise for their own mistakes.

[night cloak]

Hello, why after Metro update FPS much dropped? It will be fixed when Metro update will get ended?
Sorry for english

[celest shadow]

I'm very sure I made myself clear with the previous message, @hardy dune. You may share your concerns about this in #old instead, which will be noticed by the Community Team.

[fringe swallow]

Hello, I wrote to the support service to reset the server to Europe, how long to wait? it's been 5 days!!!

[celest shadow]

Hello, @night cloak! You may report such issues in #old, the Metro Royale game mode is in beta so you may encounter a number of bugs and performance issues. Thank you for understanding.

[night cloak]

@celest shadow ok

[celest shadow]

If the customer service has responded to you, then please be patient, @fringe swallow.

[fringe swallow]

understood, thanks

[celest shadow]

It should not take too long, thank you for your patience.

[fringe swallow]

and it will automatically reset or I will write somewhere?

[lethal tartan]

i have a problem in metro mode. I am continuously playing it yet its basic story mission 'Survive 10 minutes' is not getting completed. Is there anything I can do?

[iron basin]

@celest shadow i have found an exploit that can unban your account.

Where can i share it so that it gets patched

[sonic current]

I have a problem that no one is telling me the release date of pubg mobile india

[timid gorge]

I have been banned for 1 day and my tier has reset
User id 6123410379
Device ipad mini 5
Wifi
India
Please help

[deft abyss]

Hi pubgmobile accounts id 585605516 full hack conquer full hackers report accounts

[sonic current]

@timid gorge
I think u were playing with a hacker

[iron basin]

@night cloak

[storm flume]

Hello, @deft abyss!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[timid gorge]

No

I was rankpushing in solo

[sonic current]

@timid gorge
Did u use any glitches

[storm flume]

Please refer to this channel's pinned messages for further information, @timid gorge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[timid gorge]

I did not use anything.. playing normally as always i do

[sonic current]

Ok

[hollow minnow]

Hello,I am from Pakistan and recently i tried to download PUBGM on my PC. I tried Gameloop where it was stuck on the UPDATING DOWNLOAD LIST loading screen. I tried installing again and again, Didn't work. I tried other emulators, where it was not working too. I would be pleased if you could resolve this issue for me.Thanks. Maaz Cena.

[iron basin]

@hollow minnow get emulator role

.emulator in #481204134859505684

[hollow minnow]

can you elaborate please??

[iron basin]

Type .emulator in #481204134859505684 to get the role i will help you

[cobalt light]

My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. please un banned my accounti didnt break ur rules ID :5210857757

[polar marsh]

@cobalt light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grim relic]

Can anybody say when will server reset cooldown come to my id ? PS: I already reported in-game customer service regarding this. Thanks

[void cedar]

I want to ask a question. Download files from abroad and add them to game files via the es file program with a band like adding the ULTRA voice. I hope for a response

[sick shale]

Modifying game files is against terms of service

[alpine flower]

@next sedge ask your doubt here

[void cedar]

@sick shale Well, but my device is very powerful, but I cannot activate the ULTRA SOUND option

[sick shale]

You will be notified via custom service or in-game mail, be patient please

[next sedge]

Two days ago I changed the server to KRJP, I didn't know I had to wait until 60 days, I asked them to solve it for me, they didn't answer me for two days and my problem was not solved

[sick shale]

Screenshot of the conversation please

[sick shale]

Provide your feedback in #old with Device details please

[modern shoal]

I wish to monitor the account as it is not normal and uses hacker, and I could not report it inside the game. 5233792158

[sick shale]

They responded, there is huge amount of players who are waiting like you so be patient please

[storm flume]

Hello, @modern shoal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[next sedge]

All right, I'm waiting, but I want to see how many days I'm waiting? I'm waiting two days.

[sick shale]

We don't have a specific date, but maybe on December 1 or earlier

[dark pollen]

hello, i changed my server by accident, and i would love to go back to my server

could i somehow contact the customer service here ?

[sick shale]

Not here, you should contact them via settings in-game

[next sedge]

ok bro thanks

[ionic scroll]

I recieved a mail regarding chance to win a price if I evacuate with net worth of 400k in metro royale. Where do I upload the snapshot?

[night cloak]

I like how there’s no apology on their side nor blaming their game but trying to suggest that people who got 1 day ban are in fault.

[sick shale]

Read this post for more information about **Metro royale challenge **
▪︎https://twitter.com/PUBGMOBILE/status/1329197966972887046

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ionic scroll]

Thank you.

[sick shale]

Good luck!

[zenith whale]

Hello there! I ran into a server problem when I went into the game I changed the server help to return to Europe

[night cloak]

@sick shale I don't know how many hours have passed since the last time I wrote to you. No group manager in Turkey for hours!

All you have to do is have me talk to someone who can solve the server problem. Believe me it takes seconds to solve all problems.

[storm flume]

Please refer to this channel's pinned messages for further information, @zenith whale:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[zenith whale]

Help to change the server as in tech support do not respond for a day and play with ping 300 so so
My ID 5927104904

[night lava]

My account banned for weak why?

[polar marsh]

@night lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean umbra]

Hello, when release the update with rank bug fix ??

[tawny zealot]

The problem is when I want to play a quick match/sniper training with a friend it doesn't allow me because "a friend has not downloaded the map" we both have the maps downloaded and we reinstalled but it still doesn't work

We both reinstalled and have all maps, problem after metro Royal update.

[zenith whale]

Help to change the server as in tech support do not respond for a day and play with ping 300 so so
My ID 592710490

[jaunty olive]

@zenith whale Go To Customer Service (In-Game) And Select The Issue They Will Ask For Character Id Paste Your Id Over There

Like This

[cerulean umbra]

Hello, when release the update with rank bug fix ??

[hollow oracle]

I can’t play quick match with my friends because it says that I haven’t downloaded it. I know I have it because I can play it alone, but I can’t play it with them.

[sick shale]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message

[zenith whale]

I do not respond and + to this I wrote my nickname will this affect???

[hidden moss]

My account banned 10 years

[polar marsh]

@hidden moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @hollow oracle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[hot elbow]

Can’t get a email verification code to change password

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hot elbow. Remember to read through #faq before asking questions in the support channels.

[cerulean umbra]

Rank bug fix ???

[tawny zealot]

Same problem

[hot elbow]

Not receiving a verification code to change password

[cerulean umbra]

when release the update with rank bug fix ??

[patent bluff]

I play on iphone jailbreak and pubg mobile has banned my account, please unbanned my account

[polar marsh]

@patent bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hot elbow]

F this stupid game can I get some help

[modest flower]

Please ban this cheater please 5126725665 #reportcheater

[candid blade]

Why was my account blocked someday and points removed? My ID5371281455

[polar marsh]

@candid blade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full quarry]

ID : 5100858414

[livid phoenix]

I want to talk to an employee who speaks Arabic

[full quarry]

Please support

[devout geode]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities, @full quarry and @livid phoenix.

[full quarry]

Please, more clarity

[sick shale]

@modest flower Do not bypass chat filter please

[livid phoenix]

@sick shale
She can help me

[night cloak]

You were banned, @full quarry?

[storm flume]

Hello, @modest flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[livid phoenix]

I made a purchase of UC through rezar and sent it to my old account, which is in attendance. I want to retrieve it, knowing that I have all the information available.

[polar marsh]

@livid phoenix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean parcel]

3 hackrs plz soon band

[storm flume]

Hello, @cerulean parcel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Try again later, servers may be busy.

[hot elbow]

Oh ok thank you

[night cloak]

That feature is still in beta so you may experience bugs while using the feature.

Hello, @cerulean parcel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[elfin cape]

@polar marsh I by mistakenly changed my server how do I change it again?

[night cloak]

Contact in-game support, @elfin cape.

[iron path]

Hello

Can anyone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @iron path. Remember to read through #faq before asking questions in the support channels.

[night cloak]

breaking the laws

[severe rapids]

Guys i want to know something
When they fix the bugs (i am not a europe player) if a play with an europe player will my rank increase/decrease on europe server?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[atomic raven]

Can i report here cheater with video?

[iron path]

I want to report that my account was punished. I feel i did not make a mistake. I was played as normal. Please review again my. Thank you.

ID- 510215758
Nickname - 『WNTD』CroWz

[night cloak]

[main orbit]

Do we you have more information for the false bans which happened with the Reason Cracked Client?

[clear swift]

Hii

I have a problem

In switching server

From middle east to europe

[severe rapids]

Guys i want to know something
When they fix the bugs (i am not a europe player) if a play with an europe olayer will my rank increase/decrease on europe server?

[faint reef]

My account ban

[polar marsh]

@faint reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron path]

I want to report that my account was punished. I feel i did not make a mistake. I was played as normal. Please review again my account. Thank you.

ID- 510215758
Nickname - 『WNTD』CroWz

@faint reef why your account banned?

[severe rapids]

Can anyone answer my question

I am not asking that much if i play with a player from a different server will my rank change on that server

[glass hull]

I need to speak to someone who can ban for a player for very very inappropriate language and threats. The other box for the report does not give me more things to right to say everything that they did. And yes I have spoken to customer service and was not able to reach a agent.

[night cloak]

Report them in-game, @glass hull. We cannot help you here.

@night cloak any info about the bug i just woke up

Your rank will be added to your selected server, @severe rapids.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[iron path]

Need help..my account was banned 10years without any reason

[polar marsh]

@iron path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair isle]

bruh where is this voice coming from

[bold tapir]

Hello i need change server to Europe id : 5385633274

[fair isle]

like i was spectating my friend and i just suddenly hear someone talking, and when i change the person im spectating it disappeares

[night cloak]

You can change it from the bottom of your basic settings page, @bold tapir.

Could you send the video not the file, @fair isle?

[fair isle]

idk like thats the way my phone encodes it i guess

here @night cloak

[night cloak]

You can use this part of the reporting feature, @glass hull. You can explain the abuse with up to 80 characters.

[glass hull]

Yes I know but there is more than 80 characters that the person did!!

[night cloak]

Is your all chat active, @fair isle? Cannot see the option in your screen.

You don’t need to repeat word for word of what they said, @glass hull. Just explain it briefly.

[storm flume]

Please refer to this channel's pinned messages for further information, @main orbit:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fair isle]

idk really, i always keep it on team, tho i went to spectate from the lobby@night cloak

[glass hull]

I can’t say this “ he were threatening to rapppppeeeee us and asking for pics of our private places” no because it is more that 80 characters!!!!

[bold tapir]

@night cloak no I can't because I chose Server East, the wrong way

[night cloak]

You can shorten that to, “user threatened to r*** us and ask for nude images”, @glass hull.

[storm flume]

Please refer to this channel's pinned messages for further information, @bold tapir:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[glass hull]

Oh

[storm flume]

Hello, @atomic raven!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[glass hull]

But will it go tho if l do it from lobby? Because normally I get a message saying that the report was received and the last time i did it it did not say that

Im waiting

[night cloak]

Should do yes, @glass hull.

[glass hull]

Well I have not got a message

[night cloak]

You won’t always receive in-game mails for reports.

[atomic raven]

Already done

[maiden pecan]

Why are none hackers getting banned for a day? And losing all their points?

[bold tapir]

I want to change the server to Europe id 5385633274

[night cloak]

Great job, @atomic raven!

[storm flume]

Please refer to this channel's pinned messages for further information, @maiden pecan:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Please refer to this channel's pinned messages for further information, @Hello its me#8839:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

what happened

[maiden pecan]

My friend who literally goes to the same school as me has been grinding for ace all week. And was banned yesterday for a day and is now back to gold rank

[night cloak]

contact customer support happened to me too

[edgy goblet]

#questions He used wall hack and Aimbit

#questions please ban him

@polar marsh Can u check this guy? He is a cheater

[lunar holly]

Hi how can I change my region befor 120 day 😭

[night cloak]

@night cloak when i contacted them they closed the conversation any conversation about ban they will close

[lunar holly]

Hi how can I change my region befor 120 day 😭
@lunar holly say please

[covert vortex]

Helo .... I have not used any hack and never play with hacker but my account was banned today please check details of my account . My phone was non rooted and i have not used any third party app . I have not teamup with friend . I have not violating your rules . Why my account is banned for 7 days . My account no is # 5328370971

[polar marsh]

@covert vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@thin halo i neeed help

@sick shale are u here bro? i need help

[sick shale]

@night cloak What's it

[mental surge]

My friend acc has been suspended for 7 days without any reason

[polar marsh]

@mental surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sick shale i contacted customer support about the bug ban they always end conversation

[main vector]

Help

My profile has been bannered for 10 years, but I don't know why I could know?

drmÆNDREE | 5272430272

[polar marsh]

@main vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lunar holly]

Helllllp me

Hi in new update my region changed automatically and i cant change my region after 120 day please help me to change my region before 120 day😩

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lunar holly.

[pseudo willow]

hello I tried to log in this morning as usual is for no reason I received a 10 year ban to what is a way to verify your decision please
Username on
ID 5329825162

[polar marsh]

@pseudo willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @edgy goblet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@night cloak if i bring up ban they will end conversation

[lunar holly]

.

[gilded plaza]

hi

can you help me get an account back?

I want to ask a question

[hushed shard]

who is the modifier

Hey

[gilded plaza]

@torpid quail

[hushed shard]

This is moderator ?

[gilded plaza]

is contributor

[sick shale]

Do you have access to your PUBG MOBILE account?

[hushed shard]

Thanks

[gilded plaza]

yes

@sick shale it's not my account it's from a friend

[sick shale]

Where's the problem

[gilded plaza]

plays professional competitive then don't because he got ban

[polar marsh]

@gilded plaza:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@night cloak Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[hushed shard]

expensive support
The problem remained the same, the timer on the server change remained the same, please consider a solution soon on account 5161158253. I need to change the server to Europe. I lose the opportunity to expand my skills and achieve the desired achievements on my server. I have already tried to contact technical support in the game, As it turned out to no avail. Subsequently, there are no reactions to messages. I ask you to consider the problem now and return the Europa server, or remove the 60-day timer for self-correction. For you, this is a minute of work, for me, this is the goal to develop in your game. Hope for your understanding, regards

[storm flume]

Please refer to this channel's pinned messages for further information, @hushed shard:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hushed shard]

Thanks for the advice. I already did this and to no avail, the problem remained and was not resolved. I ask you to help in resolving the issue please

[sick shale]

@hushed shard It takes time, you'll be notified via customer service or in-game mail. Please be patient

[hushed shard]

How much time will it take, understand, I can not play productively on Asia servers. Big ping, and there is no pleasure to cooperate with you further. Is it possible to speed up the process of returning to the server Europe or announce the time frame for resolving the issue? what is the problem I don't understand

[night cloak]

@hushed shard this update sucks

i got banned for 1 day and my rank is back to bronze V for no reason

[jaunty bluff]

me same
no response from 21 Nov

ping 600ms

[hushed shard]

I agree. The feeling that everything was done on a quick hand and to the detriment of customers

[night cloak]

@sick shale any official announcement about the bug

[hushed shard]

How much time will it take, understand, I can not play productively on Asia servers. Big ping, and there is no pleasure to cooperate with you further. Is it possible to speed up the process of returning to the server Europe or announce the time frame for resolving the issue? what is the problem I don't understand

[jaunty bluff]

We have rank to play
2nd going to end and was not play any match

we want to tell you that select server for 60 days is a bad idea for all 😁

[hushed shard]

it seems to me that it doesn't matter to your problems. The main thing is that there are donations. It's only business

[night cloak]

Wait patiently.

@night cloak when i bring up ban they end the conversation

You’re not the only human in the world that requires assistance. They need time to review the thousands of reports they receive daily.

[jaunty bluff]

just tell us how long will it take ?

[steel junco]

hey guys my friend set her server to na server and yesterday, she played with a friend that plays on asia server and from then, whenever she plays north america server with friends that also play on north america server, she keeps getting points on asia server. why is this happening?

[night cloak]

@night cloak pls respond

[hushed shard]

You can wait for a long time, like an hour or a week. I have goals and obligations to friends in the game. While you ignore the request to speed up the process, you receive an angry client in response

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @hushed shard @jaunty bluff.

[night cloak]

I am not tencent staff, @hushed shard. This is out of my hands

[hushed shard]

can you hear specific deadlines and solutions to the problem?

[night cloak]

please report the issue in #old, @steel junco.

Refer to subpoint 5.4 of #faq, @hushed shard.

@night cloak pls if i mention ban they will end the conversation

[steel junco]

can someone please respond to my query? MY friend is ranking in north america server (it's even set in settings) yet she keeps getting points in north america

[sour trellis]

I need some help. In korean version my falcon is maxed but I didn't recieve the title. does anyone know why?

[hushed shard]

sorry, who is the staff member

[jaunty bluff]

I’m out 😂

[night cloak]

She is supposed to get points for her selected server no matter the server she is playing on, @steel junco.

[night cloak]

They would’ve answered you. Next time you repeat anything regarding your account suspension you can have the banned message.

[night cloak]

For?

[sour trellis]

??

[hushed shard]

who is the staff member?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @sour trellis.

[night cloak]

There a support agents via the in-game support, @hushed shard.

[steel junco]

hello?

[hushed shard]

there is no support, there are bots. Same as in the mail, bots answer everywhere

[storm flume]

Please avoid going off-topic, @tepid robin. You may have unrelated conversations in #chat.

[night cloak]

you have to wait for the next update tbh.

[night cloak]

did u get the one day ban?

[sick shale]

@night cloak Refer to the pinned message and stop replying to other members regarding this issue please

[hushed shard]

How much time will it take, understand, I can not play productively on Asia servers. Big ping, and there is no pleasure to cooperate with you further. Is it possible to speed up the process of returning to the server Europe or announce the time frame for resolving the issue? what is the problem I don't understand

[sick shale]

No specific time, but probably on December 1 or earlier

[night cloak]

If i bring up ban they will end the conversation

[night cloak]

yessss

you too?

[grand star]

Hello what's reason of 30 minutes ban ?

[steel junco]

............

[next forge]

Why when I play with a friend that rank in another server.I have to stay in that server for 59 days?

[devout geode]

That is how it works now. You can check Dev Log in #news for more information, message from Nov 15.

[round gorge]

guys anyone know did they solve problem and back points about who they get 1 day b@n

[surreal fractal]

Can any one tell me how can I download non hd resource pack?

[hidden vapor]

@slender wharf @bold siren Admin, can I send you a dm?

[slender wharf]

Regarding? @hidden vapor

[hidden vapor]

Regarding a youtuber who still scamming by the name of pubg mobile

[next forge]

So how am I suppose to rank now if I cant even get back to the server I play on.Because Europe is a lag zone so I wont be able to play for a whole month basically?

[mortal veldt]

Brother about 1 year ago, can you open my account when I banned for 10 years from data exchange, or can you open it through your acquaintance brother, PLEASE, I HAVE MADE A LOT OF EFFORT ON THE ACCOUNT I PLAYED SINCE SEASON 2

[polar marsh]

@mortal veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You can change your in-game server via in-game support, @next forge.

[slender wharf]

@hidden vapor dms are open.

[round gorge]

guys anyone know did they solve problem and back points about who they get 1 day

[storm flume]

Please refer to this channel's pinned messages for further information, @round gorge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[late crown]

How can I switch back to a North American server without waiting 60 days?

[night cloak]

Contact in-game support, @late crown.

[next forge]

It wont let me

[vague flame]

<@&481161015728406538> can u help me out

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vague flame.

[vague flame]

I just told my friend about an event and bam

[night cloak]

You can mention in of the online moderators, @vague flame. The role itself is mentionable for server emergencies.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @next forge.

[steep inlet]

I am an emulator user and the moment i was banned was when i tried to log to my account with my phone which i usually do so many times late at night .
So I Believe it was only a glitch or a mistake .
so please review my account again if possible , and I will be grateful .

[polar marsh]

@steep inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red ocean]

Please i wanna report someone

[storm flume]

Hello, @red ocean!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

please can help me change server

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I got a problem, my acc changed server to asia without me doing anything, I need to comeback to my server asap 😭

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hushed saffron]

Hello, I was in a room and I was playing an evaluation on the Middle East server, and I was surprised when I left the rum when the server changed to Europe ,,, Please return my account to the Middle East server as soon as I can complete my evaluation because I have reached the diamond level ,, My id: 5190007903

[night cloak]

Please contact in-game support, @hushed saffron.

[hushed saffron]

Please i want to change my server

[storm flume]

Please refer to this channel's pinned messages for further information, @hushed saffron:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[steel junco]

can someone please respond to my query? MY friend is ranking in north america server (it's even set in settings) yet she keeps getting points in north america

[rocky fossil]

How can I get information about the day I registered for the game?

[sick shale]

@steel junco Where's the problem? She's earning points in the selected server

@rocky fossil From the social media account that is linked to your account

[rocky fossil]

I logged in using Facebook, but as I ended up removing it and adding it soon after, the date was last recorded

@sick shale

I have all the information proven that the account is mine but I don't have the information on how to know my registration date and I don't remember

[steel junco]

basically she plays on north america server, even set the server to north america in settings yet matches are counted in asia server after a friend that plays asia invited her to a game yesterday, and from then, points keep going to asia instead of na

[timber bridge]

Hello Pubg team and community, my account has been banned because my Twitter account was hacked two months ago and I have reported about this problem when I noticed it and nothing happened i have reported about this problem many times also I have contacted with the hacker via my hacked account and he told me I will ban it i have reported about it too and nothing happened , I contacted with Twitter and they get my account back but sadly the account was banned I have made a new account and I can’t have fun with it I reported many times to unban my account and sadly nothing happened too i respect all Pubg rules and i have never used a hack but it’s hard to start again with new account I have paid all my money for this account I hope you understood me , thanks for reading❤️

[sick shale]

@rocky fossil You can give an approximate date

[polar marsh]

@timber bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light ore]

When pubg doesn’t work on your account because they are too busy and a hacker took your account away from you this is what you get back..I’m suing tencent for my $3,000 account

Thanks for the NO SupPORT!

[polar marsh]

@light ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pure zephyr]

Why in the hell am I getting ads in the middle of a match. Got 3 ads throughout that game. One of them being a video that covered the screen.

[night cloak]

pls delete that app cuz its an crackdd version reinstall from appstore

[pure zephyr]

That was installed from the app store just today

[vague flame]

I’m done with pubg time to move to fortnite banning ,e from typing lost 300 points because of that

[night cloak]

delete it and reinstall then check if the ads are gone

[night cloak]

pls state ur issue

[pure zephyr]

I mean I'll try, but I literally just re-installed it today from Google play.

[night cloak]

ok good job notify me if the ads are gone

[pure zephyr]

Your grammar is absolute garbage man. Honestly don't even wanna take your advice.

[night cloak]

i am not a Tencent staff member

[pure zephyr]

Then quit answering my question.

[night cloak]

Device, @pure zephyr?

[pure zephyr]

Galaxy S10+

[night cloak]

@pure zephyr nobody here is a tencent staff

Just discussing with someone now.

[pure zephyr]

Just got on for the first time in months. Downloaded the app. Did all the updates. Launched into a game and 5 minutes in Got a video ad.

[night cloak]

ok go on @night cloak

No need to carry this on, @night cloak. I can handle it from here, thank you.

Please ensure any unnecessary background apps are closed while playing, @pure zephyr. If they still continue please put your phone in safety mode and try again.

You have installed from play store, correct?

[night cloak]

Great! Refer to my previous message after the download is complete, @pure zephyr.

Yes, @swift path?

[swift path]

What is the meaning of that?

[chilly pewter]

I am trying to contact customer service on resetting the server cool down but don’t even know how to contact...

[swift path]

I picked a server by mistake and I wanted to change it, and when I contacted customer service, it just showed up, and the server was still the same.

[chilly pewter]

It just shows the same things every time

[storm flume]

Please do not use languages other than English, @last prism. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[last prism]

Hello please help me and submit my case to the respected team to resume the procedure that was done on my account My account has been suspended due to the automatic download of malware due to the advertisements that appear in many applications. I did not notice this. I ask the esteemed team to restore the appearance of my account and log out as soon as possible according to this message. I am addressing my case to you. History of the ban 2020/10/27 iD PUBG 5193260987

[polar marsh]

@last prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Feel free to follow these steps, @chilly pewter & @swift path.

[swift path]

I 'm sorry, the pictures are so sketchy

[night cloak]

You can zoom in.

[visual beacon]

how to check if which email is linked to my pubg?

[swift path]

It's useless😥

[night cloak]

I don’t believe you can in-game, @visual beacon. Check your emails inbox to see which email received a verification code in the past.

[visual beacon]

ok ty

[storm flume]

Your username does not comply with our community guidelines, @visual beacon. Feel free to request a different server nickname in compliance with #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[chilly pewter]

@night cloak thank you but I feel like I couldn’t get the responses I see in your image, maybe Android and iOS differences?

[night cloak]

You’re iOS, @chilly pewter?

They’re the same.

[chilly pewter]

Because when I select ‘they didn’t help’ it just...

[night cloak]

I’ll check.

[wanton dock]

Is the bug where you were getting b*nned for 1 day fixed?

[night cloak]

im also experiencing the same problem.

Don’t click “other issue”, @chilly pewter.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak @wanton dock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I got a problem, my acc changed server to asia without me doing anything, I need to comeback to my server asap 😭

pls help

[jaunty bluff]

did you choose server before ?

[night cloak]

No, I didn't

I suspect that when I was searching for rooms, and changed server of rooms it changed without my permission

I didn't know that it would change my rank servers lol

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vast totem]

Any ideas after i was having 3 times reconnect problems then high MS and in airplane "logged in from another location" is it error? @polar marsh

[night cloak]

Contact in-game support, @vast totem. Looks like an unauthorised user had gained access to your account.

Or you’re logging in from another device while playing.

[swift path]

It's taking an interesting time to react.

[vast totem]

@night cloak No another user i guess, I'm playing just one phone...

[night cloak]

Contact in-game support, @vast totem.

[jaunty bluff]

contact customer service before 1st Dec

[night cloak]

I did

But they don't reply

[chilly pewter]

Thank you so much

[swift path]

It's taking an interesting time to react.

[night cloak]

You’re welcome, @chilly pewter.

it has been some days and nothing, and I need to train...

[vast totem]

@night cloak okay thanks for help

[jaunty bluff]

same

asked for my ID ... then no response

[night cloak]

<#questions message> read this, @night cloak & @swift path. You’ll have a response shortly.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @jaunty bluff @night cloak.

[night cloak]

You’re welcome! Have a great day/night ahead.

[jaunty bluff]

yoy know
I hate the BOTs 😂

[swift path]

what is this?

[vast totem]

Hehe its night over Romania ty

[night cloak]

”Your server change countdown will be reset before 1st of December.”

[fickle wing]

I changed the server by mistake, and now I am using the North American server and I want to return it to the European server. What should I do?

[storm flume]

Please refer to this channel's pinned messages for further information, @fickle wing:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vast totem]

Wow 60 days to get help agent

[night cloak]

Unfortunately, yes, @vast totem.

[rocky fossil]

my support is Brazilian (as always, bad) they asked for an exact date and I don't know how to get this information

in short, someone will have access to my account and I can't do anything

[cinder mulch]

Hi I got ban for the second time in on week

[polar marsh]

@cinder mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[golden badge]

..

[night cloak]

Numeric User Identification: 5282400054
Device: Iphone XS MAX
Wi-fi/Cellular: both
Country: Chile
I got a problem, my acc changed server to asia without me doing anything, I need to comeback to my server asap (SA)

Please contact in-game support, @night cloak. As previously stated, when doing so follow the screenshot below.

[swift path]

Will you make it available to everyone?

[night cloak]

What social media account did you connect to that account first, @rocky fossil?

How may I help, @golden badge?

[rocky fossil]

Facebook
@night cloak

[night cloak]

It should be available for all users that contact them before the 1st of December, @swift path.

it has been days pls help, I need to comeback to my server asap 😭

I already did that

Go into Facebook, settings & privacy > settings > apps and websites, then the date should be listed under your connected apps, @rocky fossil.

Patience, @night cloak.

[rocky fossil]

the date will not appear because I had removed PUBG from Apps and when I logged back in the game Facebook detected it as if I was logged in for the first time on the day 20/november

@night cloak

[night cloak]

You’ll have to give them an estimate date them, @rocky fossil.

[rocky fossil]

it doesn't fit, they threw it in my face that if I were the owner I would know an exact date and that an approximate date does not help

[night cloak]

Contact Facebook support and ask them for the previous date.

[polar marsh]

@indigo flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello, my account was blocked for one day without any reason, and I lost my points for no reason. I will go to the legal authorities to file a report against you. You blocked my account without any reason.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stiff ore]

السلام عليكم ورحمة الله

[storm flume]

Please do not use languages other than English, @stiff ore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stiff ore]

Super faiser

[rocky fossil]

have no support options regarding this or any means of contact by email or other

[night cloak]

May I know whether bonus challenge comes or not?

No information, @night cloak.

We cannot help with this, @rocky fossil. Sorry.

[rocky fossil]

lost my account?

thank you anyway

I have proof of all purchases, Facebook and linked email

know the IPs where devices and devices were logged in

the only information I don't have is my registration date

[night cloak]

Give them everything you can, @rocky fossil. Don’t give up!

[rocky fossil]

I can't get past the account information part because I don't have the registration date

👍🏽

[pallid gyro]

i want redeem codes plz pubg i am unlucky i have wasted 500 uc today and i got nothing plz send me redeem code

[night cloak]

Just reply with “the date will not appear because I had removed PUBG from Apps and when I logged back in the game Facebook detected it as if I was logged in for the first time on the day 20/november”, @rocky fossil.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @pallid gyro.

[rocky fossil]

I still have access to my account, but someone also has linked a twitter account and is also having access

I won't wait 1 week for you to unlink an unknown account

[pallid gyro]

i am on emulator does it works i have read subpoint 5.3

[night cloak]

Contact in-game support, @pallid gyro.

[pallid gyro]

redeem code plz

[zealous notch]

Anyone know how much synergy is received when gifting a 1980uc outfit to someone ?

[pallid gyro]

first you send me i daily send you populartiy

[grizzled aurora]

Please tell me. How to see death reply

[chrome swallow]

Can someone here tell pubg to make an unlink option for the new unlink feature

[faint swan]

Where to report bugs and glitches ???

[storm flume]

Hello, @faint swan!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[hushed field]

IS This Bug Fixed ?

[night cloak]

You can do that yourself in #old, @chrome swallow!

[storm flume]

Please refer to this channel's pinned messages for further information, @hushed field:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[icy venture]

I was playing and the server changed for me alone. I did not change. Can you help me

[storm flume]

Please refer to this channel's pinned messages for further information, @icy venture:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pallid gyro]

screenshot plz

[night cloak]

Hello there

I wanna ask u something abt the ban . I need help

Please do ask, @night cloak.

Actually my friend's id was ban yesterday

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton cargo]

Hey.,, i have a quick question.. Can i get banned using config files for optimizing the game? Like for smoothness or for sound quality

[storm flume]

Use of unauthorized third-party software or methods, @wanton cargo, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Why?

I have this problem almost two months ago

HELP PLEASE, no one answer me on customer service

@night cloak Please contact Apple support.

[fair isle]

yeah i think he has better fps

[vagrant forum]

@long cairn we don't moderate DMs. Feel free to block the user.

[long cairn]

@vagrant forum its ok i already blocked him, but he taken my id From this server only and abusing pubg & me

@vagrant forumwhat will be the reply for his challenge, pubg will not ban hackers even they reach conqueror

[storm flume]

Hello, @long cairn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[long cairn]

@storm flume ok but nowadays i can't play i am in india

Waiting for your indian release

[fathom forge]

When pubg mobile india will release

[storm flume]

Please refer to this channel's pinned messages for further information, @fathom forge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tulip sun]

Hey

I got ban

[polar marsh]

@tulip sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave steppe]

Is this website genuine??

[wanton dock]

Check the duo on Europe server almost most of them are hackers. Ban them for f sake

[storm flume]

Hello, @wanton dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[fair isle]

anyway is there i can do about this?

[night cloak]

What's mean?

[drowsy ravine]

When will pubg mobile India lunches

[topaz flare]

Any news for PUBGM in india?

@polar marsh please can you answer?

[upbeat sleet]

Yeah

[upbeat sleet]

Pubg mobile india will lauch when vaccine will came

[wanton dock]

Report this people pls

These*

[upbeat sleet]

But why

[brave steppe]

Whats coming on black friday sale?

[median wasp]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @median wasp. Remember to read through #faq before asking questions in the support channels.

[topaz flare]

21 nov. Was the date 🤢

[jaunty bluff]

indian pubg is same the global but for india or will be different like KR or china

[topaz flare]

Nice bruh! Do know channel name? then talk about this! 😏😏

[topaz flare]

Indian will be a different version 🙂

[jaunty bluff]

I will try it 😍

[young jackal]

i got an iphone 7 and when im playing scrims the game just freezes and starts again after like 3 min

[clear spindle]

@night cloak Please refrain from sharing your predictions in here.

[young jackal]

Any advices for help

and this started after the season 16 update btw

[clear spindle]

Keep an eye on this webpage for that: https://www.pubg.com/en-us/category/announcements-en-us @upbeat sleet @topaz flare @drowsy ravine.

@young jackal try doing a routine repair.

[storm flume]

Hello, @wanton dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[opaque shale]

Can I Join Beta Tester Programme

[drowsy ravine]

I need machete to cook rp

[clear spindle]

Beta program is currently closed and will be posting in #news when it's available, @opaque shale.

@drowsy ravine I'm sorry @storm flume won't cook RP.

Move to #chat.

@opaque shale we won't share leaks in here.

[opaque shale]

ok

[topaz flare]

Bruh its pubg pc 🙄 I'm talking about pubgm 😁

[clear spindle]

Check the announcement page, You'll see the information about mobile in there.

[night cloak]

hello everyone

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[young jackal]

Just did it ima let you know if it helps tomorrow

Thanks

[jaunty bluff]

will we face a ban because of the VPN

[olive turret]

After saying this pblm i can't contact customer care

[clear spindle]

VPN usage is not recommended, @jaunty bluff.

Wait patiently, @olive turret they'll contact you.

[olive turret]

I doesn't

[vale moat]

My also no reply for 5 day

[olive turret]

I am trying to contact since yesterday night

[vale moat]

I am waiting for 5 days

[clear spindle]

patience.

[chrome swallow]

Help pubg a hacker link a email/number to my account you guys need to make a unlink feature for this please or remove the email

[tardy wigeon]

There is an unlink feature

[chrome swallow]

Noo

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @chrome swallow.

[chrome swallow]

U can’t unlink a email/number

[blissful iris]

Yall :/ my teammate just killed me in metro royale

I honestly wanna cry :/

[tardy wigeon]

You can report them for Griefing.

[blissful iris]

How do i do that?

[tardy wigeon]

Have you exited from the Metro Royale screen?

[blissful iris]

Yep

I have their name though

[tardy wigeon]

You can go to your recent matches screen (I forgot the actual name of the screen) and then tap/click on the Metro Royale match. There should be a report button there.

[grim relic]

Bro just report them Bulk with your friends

[jade jackal]

has anyone reset its server?

[grim relic]

No Bro, just waiting for that

[tardy wigeon]

Isn't it a 60 day cooldown to switch from one to another?

[jade jackal]

When you contac the customer service in game?

[night cloak]

No

[grim relic]

No we can request within 1 Dec, to reset one time

[grim relic]

Day before yesterday bro

[tardy wigeon]

What I did was switched to KRJP to push Solos as it's easier and more fun there, but when it comes to squad my team invites me and I play Asia.

[jade jackal]

22/23 November?

[grim relic]

If it's ok then don't change

[tardy wigeon]

What's the problem with the server switch?

[grim relic]

Yeah

[tardy wigeon]

I want to know so I can avoid it

[cyan relic]

when come bonus challenge in pakistan

[jade jackal]

I accidentlly change my server to north america

[grim relic]

U can't change it for 60 days , if by mistake someone changed nah, so they provide reset cooldown for them

[tardy wigeon]

Oh okay I see.

Well that's a major shame.

[grim relic]

KRJP ping ?

[tardy wigeon]

120-200 mostly for me

Spikes to 400+ sometimes

[grim relic]

😉

[blissful iris]

Well i hope he gets suspended or something :/

[tardy wigeon]

Did you report?

[blissful iris]

Defo not playing metro rando again

Yes i did

[tardy wigeon]

Good luck. It's always a pain to have randoms screw you over.

[blissful iris]

Thanks for the help 👍🏽

[last haven]

I can't change my server because customer care is not replying

[night cloak]

still no eta on the server region cd ?

[patent hornet]

My have same issues cannot change back my server

[late crown]

How to exchange for a North American server

[last haven]

Me too bro

[patent hornet]

And have to wait 60day to change it back again

It gonna miss for 2 seasons to change it back again.. 😫 😫

[pastel ore]

when will we get indian pubg version relese

[night cloak]

@pastel ore pubgm is banned on india

[pastel ore]

it will be un banned soon

[night cloak]

then wait

[pastel ore]

ok bro

[storm flume]

Please refer to this channel's pinned messages for further information, @pastel ore:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pastel ore]

can u show me that channel

im new to this server

[night cloak]

@sick shale hey mate do you know when they can reset the server region cd?

Hello

[late crown]

I did and I waited 3 days and still have no response

[mighty lava]

Anyone know how to change my server before 1 December? I'm having trouble understanding the article.

[next sedge]

me to

[next sedge]

me to

[late crown]

So sad 😢

[next sedge]

💔

i can’t play 😢

ms 500

[night cloak]

Can't understand any because there's nothing to understand, cs in game is hella broken

[last haven]

They don't reply

[night cloak]

Yes because it's hella broken

[last haven]

Yep

[night cloak]

Stop the discussion.

[thick yew]

Is there really no way to re-pick the level 1 rp reward?

[night cloak]

When contacting in-game support to change server please follow the steps below, @night cloak @next sedge @night cloak @mighty lava.

[next sedge]

i know

[smoky tangle]

Can someone explain the logic behind the green light on crate? Sometimes it is blinking , sometimes not

[magic scarab]

the statistic bug is back again

[night cloak]

Not currently no, @thick yew. You may refer to this message. <#news message>.

[mighty lava]

@night cloak tqsm

[night cloak]

Now wait patiently, @next sedge.

[next sedge]

I've been waiting three days

[magic scarab]

i think

later on we will get the email with the server cooldown guys

just let pubg do his thing

[smoky tangle]

Can someone explain the logic behind the green light on crate? Sometimes it is blinking , sometimes not

[night cloak]

The problem is I've send message in cs for like 10 times no replying@night cloak

[next sedge]

Tell me how many more I'll wait? @night cloak

[night cloak]

It's like my conversation in cs has stopped working smh

Do you see how many people are here for the same reason as you, @night cloak @next sedge? Just imagine how many more reports the team have received to handle, they’ll get to you when they get to you.

Calm down jesus, I was just wondering whether the thing broke or what

You’ll have your server changed before the 1st of December.

[magic scarab]

later on

in 7h im pretty sure

[night cloak]

No ETA.

[magic scarab]

whats this eta

[night cloak]

Estimated time of arrival.

[magic scarab]

yes but im optimistic 🙂

[next sedge]

ok i’m wait

[night cloak]

Thank you, @next sedge.

[magic scarab]

to be honest it is our fault we changed the server to what is now our problem so we dont need to stress the mods here.

[night cloak]

Blame pubg mobile with their dumb idea lol

[magic scarab]

no bro its rly good

[night cloak]

No thanks lol

[night cloak]

ive been done that doe
im no angry mobile gamer and ima wait patiently but im gonna assume hella peoples using customer service for similar reasons rn

[magic scarab]

bro last season i had ppl playing from middle east on top of my 'EU' server...

[night cloak]

You having fun there krjp full of eu peeps looking for grill

[magic scarab]

its 6AM

i dont rly want to give myself pain

[hot cobalt]

I didn't get the bug fix update yesterday.. but i saw the update annoucement through out the day when i logged in to the game.. but now it doesn't show anything and the game didn't updated.

[final cloak]

What is lightweight installation function ? How to use ?

[hoary oar]

İ still waiting for a 5 days and no reply 😡😡😡😡

[night cloak]

please help to change the server

[undone bear]

Same problem. Can someone help out?

[tardy wigeon]

Customer Service is receiving a lot of messages, the more you send them messages the longer it will take for a reply

[undone bear]

Alright noted. Is it normal to take this long?

[tardy wigeon]

That I don't know. But experience from other games tell me this should be normal

[undone bear]

Thought that trick no longer work

[celest shadow]

Please do not recommend server members of unauthorised methods to bypass the restriction, @old crypt. The aforementioned bug has already been patched anyways.

[old crypt]

Ok sorry

[celest shadow]

Are those the first few messages you sent to the customer service or did the customer service previously replied to you, @hoary oar @undone bear?

[night cloak]

Why am i only getting rooms recruitments on there?

[undone bear]

Vinn K. did make a reply before the 1.1 update and since I noticed the 1.1 update on the server issue have been fixed I msged them once more as I thought they totally forgotten about my case. @celest shadow

[celest shadow]

Please check your filters, @night cloak.

[night cloak]

@celest shadow

How can I change the server please help@celest shadow

[hoary oar]

@celest shadow They answered but I have been waiting for 5 days. No answer either they change it or tell us delete the game so let's be comfortable with us.

[tardy wigeon]

If you switched servers on accident and generally play Squad or Duos then just get your teammate to invite you into the team.

[celest shadow]

Instead of selecting Europe in the filter, please select None instead and it should fix it, @night cloak. You may report this in #old.

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @night cloak.

[celest shadow]

In that case, please be patient until they respond to you. You can send another message within a reasonable time span in the conversation as a kind reminder.

[celest shadow]

Can you send a screenshot of the conversation?

[night cloak]

@celest shadow I applied but did nothing

[hoary oar]

@celest shadow

[celest shadow]

Let the customer service know that you want to reset your server selection, and wait for a response, @night cloak.

You are all set already, @hoary oar. Your numeric user identification will be passed to an agent and they will help to reset your server selection. All you have to do now is wait, you do not need to send any other messages in the customer service conversation. It should reset soon.

[hoary oar]

@celest shadow ok thank you

[celest shadow]

You are welcome.

[magic marlin]

How much does time does it take after we request a server selection cooldown reset ? It's been 4 days since I provided my game id and got only automated response and haven't played game since then.

[subtle vapor]

!play

[onyx dagger]

In #481426158601371654, not here, @subtle vapor.

[night cloak]

when we go there in the statistics our screen is bugged, we cannot quit, we have to restart the game, please fix this problem

[onyx dagger]

You may need to keep an eye on in-game settings if the server cooldown got reset, @magic marlin.

Kindly report it in #old, @night cloak.

[wise abyss]

😆

[sweet radish]

Hello my account has been falsely banned for 10 years for apprantly using a cracked version of pubgm but i didnt do that

[polar marsh]

@sweet radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viscid vapor]

Good morning

[wise abyss]

😆

[onyx dagger]

Morning, @viscid vapor!
Kindly state your issue.

Yes @wise abyss?

[viscid vapor]

Guys i change the server by mistake and I contacted costumer service before 3 days and didint answer what can i do now ?

[onyx dagger]

Did you provide your ID to them when they asked you, @viscid vapor?

[viscid vapor]

Yeah my id and my name @onyx dagger

[onyx dagger]

Now you need to Wait patiently, @viscid vapor.
Kindly refer to #faq 5.4

[viscid vapor]

@onyx dagger Do you know how long time when answers me?

[onyx dagger]

For that, kindly refer to #faq 5.4, @viscid vapor.

[viscid vapor]

@onyx dagger much respect bro 😎

[onyx dagger]

@viscid vapor

[magic marlin]

@onyx dagger do you know by any chance reasonable time as mentioned in #faq 5.4 ? Is 5 days a reasonable time ?

[viscid vapor]

@onyx dagger i hate this emoji 😂

[onyx dagger]

Probably, yes, @magic marlin.
And as I said, you may need to keep an eye on in-game settings if the server cooldown got reset.

[viscid vapor]

@onyx dagger yeah thats good 😌

[onyx dagger]

Yes it is.

[magic marlin]

I got it, there's nothing I can do. I just have to wait "patiently" ! I hope it doesn't take forever (or worst by end of this season) because my rank push is gone for this season because of this.

[onyx dagger]

Let's hope for the best.

[magic marlin]

🤞

[night cloak]

UNBAN PUBG

[languid niche]

Why wouldn't PUBG Mobile warn me before I select another server?

I created a Room for a Friend in their Server and whilst I came back to Lobby, My Main server had been changed to Europe from Asia.

[onyx dagger]

State your issue, @languid niche?

[rotund adder]

Anyone able to use 3D Touch on iPhone 12 pro max?

Any bug fixes for that issue?

[night cloak]

Please contact in-game support to change your server back, @languid niche.

[granite crest]

There's no 3D touch in iphone 11 and 12

Last iphone to have that was iphone xs

[rotund adder]

But how to play with touch only for right side firing option ? @granite crest

[languid niche]

I already got connected with them through Customer Service in Game and I hope they revise change for me.

[night cloak]

Feel free to report the issue in #old, @rotund adder.

[granite crest]

Just make a new HUD

[granite crest]

It's not an issue. Apple removed 3D touch because it's rarely used and replaced it with long press action

[night cloak]

Ah! Thank you, @granite crest!

[languid niche]

@night cloak | Any Idea how long they take to change back the server for us ?

I've to pause streaming for a while or use another account till then.

[night cloak]

Before the first of December, @languid niche.

[rotund adder]

Yes, I know that but is there a work around to play with touch fire option.

[magic marlin]

I hope devs/in-game support understand the pain we are facing due to server switch. Because of this, it has made the game made unplayable for me for the first time. I think is has affected a decent percent of players because it's taking more time to get even reply from an actual human from in-game support.

[night cloak]

Please provide your feedback regarding this in #old, @magic marlin.

[granite crest]

I told you make a new HUD
For example 3 fingers claw or 4 if you like so

I'm playing 7 fingers and never switching back

[kindred swift]

please bring old server system back im getting hackers every match how are we supposed to play like this. due to server mix ee encounter hackers in every match

[graceful ingot]

Any one help

[languid niche]

Am I done here?

[supple lark]

Can I use Vpn

[night cloak]

Yes, @languid niche!

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @supple lark.

please use #old for such feedback, @kindred swift.

[languid niche]

I feel Bad, The Rank Push, The Stream & the Fun have to wait now for a period of time.

[teal cobalt]

If you send them you correct ID then yes @languid niche

[urban jasper]

How can I leave the RP team that I created and join another one?

[night cloak]

Just send the right one again and you should be fine, @teal cobalt.

[teal cobalt]

I sent them the wrong one with extra 4 in it , it supposed to be 5324611529

[night cloak]

How many members in the RP team, @urban jasper?

[teal cobalt]

I texted them alot after the

[urban jasper]

5

[night cloak]

You cannot leave now, @urban jasper.

[teal cobalt]

But no response

[night cloak]

Read 3., @urban jasper.

patience, @teal cobalt.

[teal cobalt]

Help Me guys, I sent them my wrong ID, to fix my server

And they left me on read

I couldn’t know how to reset the conversation in the Customer Services, so I can ask them again

[graceful ingot]

Any one can help me for that

[teal cobalt]

Help me please guys

[graceful ingot]

Hello

I want understand about my account
First time i got band 1 days
And I didn’t playing with hacking or using hacking
I’m clear
And I deleted the pubg mobile from my store
And download it again when i playing game
Sole is squad
Got band again
I hope help me from that
Or I didn’t playing pubg mobile again I feel wronged about this

And that my nickname : H5xSilent

[polar marsh]

@graceful ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing plank]

Recently selected the wrong server, request a chance to reselect the server, game ID: 5462777722 #questions

[teal cobalt]

Help

!Help

[tiny oracle]

@polar marsh i have sent msg to support customer server in game and 3 day didn't rest my server

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tiny oracle @teal cobalt.

Please refer to this channel's pinned messages for further information, @blazing plank:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Just send the right one again and you should be fine, @teal cobalt.

[dapper palm]

@polar marsh may i have access to make tournament room

[teal cobalt]

I did

[twilit schooner]

I am getting killed by hackers will I get my points back???

[arctic lynx]

Id--51256768606
why my rank is stuck in 0.00% and my poinys are in top 500 but its showing unranked...please help me

[teal cobalt]

#faq I want to switch back to server NA,
game ID: 5324611529

[oblique swan]

Hola buenas

Necesito que me ayuden

[teal cobalt]

#faq

[storm flume]

Please do not use languages other than English, @oblique swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I’ve answered you how many times now, @teal cobalt? What are you struggling to understand?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @arctic lynx.

Hello, @twilit schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[teal cobalt]

@night cloak I spam them in the Customer Services but they won’t reply

The whole time I tried to get them noticed me

Yes I did sent them my correct ID in the Customer Services in the game

My sis’s Apple Account got hack, the hacker and her are now using one account ID 5575487146

[onyx dagger]

1. You shouldn't spam. Wait patiently for their reply, @teal cobalt.

[onyx dagger]

You need to contact Customer Service in-game about this as only they can help you with Account related issues.

[blazing plank]

Recently selected the wrong server, request a chance to reselect the server, game ID: 5462777722 #old

[onyx dagger]

Please contact Customer Service in-game about this, @blazing plank.
You may refer to the Pinned messages of this channel for Instructions.

[teal cobalt]

I know

I am sorry @onyx dagger

[fleet tiger]

Hello how i can change my server am contacting the customer service in app but no respons

[onyx dagger]

Its alright, no worries, @teal cobalt!

[teal cobalt]

I sent them the wrong ID, I sends them the correct one but they won’t reply

[onyx dagger]

Kindly refer to #faq 5.4, @fleet tiger.

You may state them that the first ID is wrong, @teal cobalt.

[quasi fox]

Heeeeeeelp, team. I have been suffering from this Matchmaking problem for two months now. I cannot play Miramar, Sanhok or Vikindi. It gives me 5-7 minutes and never enters a game. But when my friends press start, the game enters immediately.

[teal cobalt]

Yeah that one got me frustrated

[quasi fox]

<@&481161015728406538>

[onyx dagger]

Well, kindly report it in #old, @quasi fox.
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

And kindly do not mention the moderator role for in-game enquiries.

[tardy wigeon]

Check if your preferred language settings affect the matchmaking

[fleet tiger]

@onyx dagger every day am send reminder for customer service but no body answer me

[onyx dagger]

Patience, @fleet tiger.

[teal cobalt]

Oh No 🤦🏻‍♂️

[peak merlin]

having problems trying to use a layout code says failed to retrieve share layout data. whats the issue? (the code isnt expired) is it different devices or?

[teal cobalt]

I am worried 😟

[fleet tiger]

Okay

[onyx dagger]

Alright then.

Kindly try again after some time, @peak merlin.

[teal cobalt]

I shouldn’t switch server If I knew that 60 days was a thing 😢

[peak merlin]

i have done that already

[onyx dagger]

It was already announced before the arrival of Season 16, @teal cobalt.

[peak merlin]

i tried entering it in a few hours later still have the same problem

[onyx dagger]

Kindly be patient and wait for their reply.

[peak merlin]

whos reply?

[teal cobalt]

I didn’t read the new, update or anything, I am just enjoying the game it’s really fun. But now you see I was nervous the whole time

[onyx dagger]

Check if the code is correct, @peak merlin.

Feedbacks are welcomed in #old, @teal cobalt.

[peak merlin]

have already done so

[teal cobalt]

Hopefully tomorrow I wake up with some good news in the Customer Services

[onyx dagger]

Let's hope for the best.

[iron rivet]

Ok

[teal cobalt]

After they sent me your information have passed I knew my ID was ring then I spammed them and in here too

G9 @onyx dagger, G9Guys

[onyx dagger]

Yes, @iron rivet?

[iron rivet]

I hv a bug

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You may report bugs in #old, @iron rivet.

[iron rivet]

Ok bro

[onyx dagger]

Alright then.

[arctic lynx]

why my rank is stuck in 0.00% and my poinys are in top 500 but its showing unranked...please help me..its glitch or something else..can anyone explain
#questions

[dull plaza]

@arctic lynx i have same problem

[arctic lynx]

what's the solution..they told anything??

[dull plaza]

Yes they said just connect to costumer service and wait🙄

[arctic lynx]

in game customer service.they are not replying

[dull plaza]

I mailed to pubgm email, and connected but nothing changed

[arctic lynx]

me too..what you think?? what's the problem then why its showing like this

[dull plaza]

Lets talk in private msg

[onyx dagger]

Kindly wait patiently for the Refresh, @dull plaza and @arctic lynx.

[oblique sun]

Hello, is it possible to get support here related to UC purchase via Midasbuy ?

[river aspen]

Why don't I get a challenge bonus challenge

[cosmic urchin]

do i get refund if i accidentally click the respin thing in the uc station

i want my uc back, i just acidentally touched it they didnt even made confirmation

like why it didnt say hey are you sure that you want to respin

i just wanted to checked out this new event and this game scammed me

[ashen vapor]

What is this update send information what the update

This update glich my problem this update frame drop , and scope stuck.

[hollow hedge]

are these refreshing everyday?

[heavy vortex]

@ashen vapor #news

[honest slate]

hello, where can i report cheaters?

[river aspen]

😩

[storm flume]

Hello, @honest slate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Can my name be rest?

[ionic valley]

Hmmm, Night Vision and Thermal Sight bug exploit still not fixed?

[night cloak]

whats this?

[ionic valley]

Currently going issue

[night cloak]

they said contact customer support

[plain totem]

Iwant to change the server

[ionic valley]

Yes, and customer support said that it's a currently ongoing issue and will be fixed as soon as possible,

[night cloak]

oh

[onyx dagger]

Kindly contact customer service in-game, @plain totem.

[night cloak]

i am in bronze i dont care i will grind again :c

i was in crown 4

[agile canopy]

If my friend is online, he is not appearing in my friends list as online. And if he sends team request it doesn't appear on my screen

[ionic valley]

Read this channel's pins

[onyx dagger]

Please move to a Discussion channel to discuss, this is a Support channel, @night cloak and @ionic valley.

[plain totem]

5918970402

[onyx dagger]

You probably blocked him, @agile canopy.

[agile canopy]

No I didnt

[onyx dagger]

Yes, @plain totem?

[plain totem]

Change the server

[ionic valley]

His UID, he wants help on changing the server

[onyx dagger]

Try unfriending him and adding him back again, @agile canopy.

[ionic valley]

Read this channel's pins please

[agile canopy]

Not alone with him, happens with most of the people

[onyx dagger]

You need to contact Customer Service in-game about this, @plain totem.

[agile canopy]

If I unfriend, synergy points...

[onyx dagger]

If so, feel free to report in #old, @agile canopy.

[plain totem]

I cant

Help

[onyx dagger]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @plain totem:
#news message

Create a new conversation and follow the instructions above.

[livid vapor]

what is customer service email

[ionic valley]

#735483472432594994

[night cloak]

@onyx dagger is the bug fixed cuz @ionic valley said its getting fixed and ur saying contact customer support i am confused

[ionic valley]

It is getting fixed, but you still need to contact customer service

[onyx dagger]

It is, hopefully. If you did get banned, you may File Claim.

[night cloak]

@onyx dagger i am unbanned but rank point are reset

so i cant file claim

@onyx dagger look now @dark shuttleph™ w✓#3905 said its getting fixed i am rlly confused

[onyx dagger]

You may share your Feedback/Thoughts in #old, and may try contacting Customer Service in-game about this, @night cloak.

[night cloak]

@onyx dagger just tell me is it fixed or not?

@ionic valley is saying it is getting fixed and ur saying it is

[onyx dagger]

Dont have any information about it, @night cloak.

Let's hope for the best.

[night cloak]

then why are u saying it is fixed

pls dont give wrong info

[hardy warren]

Bro i got ban in my korean account but i didint use any 3rd parties app or any vpn

[polar marsh]

@hardy warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

It WILL be fixed soon, hopefully.
But, no ETA. Soon™️.

[arctic lynx]

why my rank is stuck in 0.00% and my poinys are in top 500 but its showing unranked...please help me..its glitch or something else..can anyone explain

[onyx dagger]

You may wait patiently for the Refresh, @arctic lynx.

[idle crescent]

i selected the wrong server by mistake. what can i do now

[onyx dagger]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @idle crescent:
#news message

[idle crescent]

can u explain me in detail how to contact

[onyx dagger]

You need to contact Customer Service in-game, @idle crescent.
And read #news message.

[tidal charm]

@polar marsh please change my server

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @tidal charm.

[jade jackal]

@onyx dagger if in 1 december my account can't change the server,what im gonna to do?

[onyx dagger]

It will, @jade jackal. Hopefully.

[jade jackal]

I'm just worried about that @onyx dagger

[spiral knoll]

I made a mistake in changing the server so I want to restore the server and play on the European server and my ID number is 5291300405 Please solve my problem

[onyx dagger]

Let's hope for the best, @jade jackal!

Kindly refer to the Pinned message of this channel, @spiral knoll.

[night cloak]

Hei mates, can someone help me with my luck on opening crates? Can PUBGMobile suggest something to get a luck?

[onyx dagger]

It is completely Random, @night cloak.

[plain totem]

Change the server

Help

[devout geode]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service. Please, refer to the pinned messages of this channel for further instructions, @plain totem.

[next sedge]

@plain totem me to i can’t change server

[plain totem]

Customer service doesn't answer me

[ionic valley]

Please don't spam here

[ripe grail]

ok bro

[next sedge]

Customer service doesn't answer me

[ionic valley]

@celest shadow Can you delete this message?

[plain totem]

Pls help me

[devout geode]

Refer to subpoint 3.1 in #735483472432594994 for regional communities, @plain totem.

[obtuse fox]

Hacker killed me

[timid gorge]

I got ban for 1/ 3 days.. reason has been due to cracked application i have used.. i have downloaded it from appstore only.. please help

[storm flume]

Hello, @obtuse fox!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

Please refer to the pinned messages of this channel, @timid gorge.

[timid gorge]

Where i can see the pinned message?

[celest shadow]

<#questions message>, @timid gorge.

[stone wing]

hello

whne will pubg mobile india be released?

[timid gorge]

@celest shadow i have contacted the customer support as well.. they have not replied anything.. and my tier has been reset.. please help

[onyx dagger]

We provide community support only for the global English version of PUBG MOBILE here, @stone wing.

[plain totem]

How can I change the server

[stone wing]

@onyx dagger ok bro but ur also a company and i asked u

[onyx dagger]

You need to contact customer service in-game, @plain totem.

[grand plinth]

Hey am back here again

[ionic valley]

This server is only for the Global Version of PUBGM, for other regional releases please refer to their own discord servers.

[grand plinth]

Machete 2.0 i wanna be a content creator buddy

[plain totem]

Yes

How can I change the server

[onyx dagger]

Refer to #735483472432594994 under Community, @grand plinth.

[stone wing]

@ionic valley can u send me the discord link please

[onyx dagger]

Kindly refer to the pinned messages of this channel, @plain totem.

[onyx dagger]

In your DMs, @stone wing.

[night cloak]

I write to the in-game support section that I want to change servers. It ends the conversation without asking for a UID or email address.

[stone wing]

@onyx dagger tq bro

[viral marlin]

Hiiii, is there any way to get your account ban for 7 days manually without any use of any illegal service?

[onyx dagger]

Could you please try again after some time, @night cloak?

[ionic valley]

You should be able to find it by googling

[onyx dagger]

You're very welcome!

[night cloak]

I tried it at least 30 times in 2 days.

[onyx dagger]

Not really, but why do you want to get banned?