questions

[shadow nest]

@glossy sable bro why game is so laggy nowadays. When i open inventory, too much lag occur

[hushed field]

Same Problem For Me Too

[shadow nest]

Pubg, such a great game gets ruined now

[night cloak]

@hushed field @stiff depot pls stop sending over over again its a bug it gettinh fixed

[celest shadow]

Please report it in #old, @hushed field.

[jaunty bluff]

look here

[jaunty bluff]

@night cloak

[celest shadow]

You should contact the customer service if you need to get a one-time server selection reset, @jaunty bluff. After December 1, you can no longer contact the customer service to reset your server.

[night cloak]

its mean u can contact customer support before 1sr

[wet edge]

А где русский чат?

[night cloak]

@wet edge english please

Hi

[calm kayak]

@celest shadow where do you contact them?

[jade jackal]

If in 1 december server not reset?

[idle turret]

I’m accidentally changed my server to krjp but I’m a asia server player, help me to change server to asia

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @calm kayak.

[calm kayak]

Okay thanks

[night cloak]

contact customer support and refer to faq 5.3 and 5.4

[celest shadow]

It will not take that long, @jade jackal.

[wet edge]

@celest shadow русский знаешь!?

[night cloak]

@wet edge english please

[celest shadow]

Please refer to the pinned messages of this channel for further instructions, @idle turret.

[icy ore]

When you change your region in room, there ISN'T any info like "you can't play europa next 60 days"

[peak bison]

Yes I did

[icy ore]

Edit or idk

[storm flume]

Please do not use languages other than English, @wet edge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

feal free to report it in #old

[celest shadow]

What do you mean, @icy ore ?

[granite nymph]

is there any admin here

that i can talk too?

[night cloak]

its mean if u create a room and select a server ur server will be stuck there

@icy ore its fixed already

[wide nova]

Yup

[void cedar]

There has been an update that the servers have spoken, but I want to return to the Middle East. I had a GLİTCH

[icy ore]

@celest shadow when you change region in room filter, it changes your game region for 60 days. No any information

[wet edge]

I need a moderator to help with my account

[icy ore]

@night cloak too late 😫

[night cloak]

pls refer to faq 5.3 and 5.4

[night cloak]

what do u want whats ur issue

@celest shadow dont worry i will handle i

[jaunty bluff]

ok I contacted them on 21 Nov

[night cloak]

ok now wait

sorry i pinged u accidentally

[jaunty bluff]

ok thx

[true belfry]

Helo,i need some help from an moderator from PUBG

[jade jackal]

I contaced the on 21 Nov it's not problem?

[celest shadow]

Please state your issue, @true belfry.

[night cloak]

@true belfry whats ur issue

[minor isle]

I will share some of hacker id if u can just ban the account
5219289325 AK47 NEXUS
5634294568 AK47 NiDHi

[granite nymph]

how do i change my server back to asia, i accidentally changed it...

[night cloak]

yes wait for them to reply

[storm flume]

Hello, @minor isle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

pls stop

[jade jackal]

Ok thx

[granite nymph]

need help with my account !!!!!

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service. Please refer to the pinned messages of this channel for further instructions, @granite nymph.

[minor isle]

@storm flume I already reported there is no action taking

[celest shadow]

Please be patient, @minor isle.

[night cloak]

its a bot ._.

[granite nymph]

i have contacted customer service but still no replies

[night cloak]

please be patient

[minor isle]

@storm flume Hi

[night cloak]

please take in #chat

[true belfry]

@celest shadow why did i not play with gfx when my game is gone so slow?

[icy ore]

FAQ 5.4 - there is talking to bot change my mind

[minor isle]

@storm flume do u ban the hacker account pls

[night cloak]

if u play with gfx u will get banned

[night cloak]

STOP

[storm flume]

Use of unauthorized third-party software or methods, @true belfry, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[true belfry]

Where can i send u an video?@night cloak ?

[night cloak]

u can send it here

[true belfry]

@night cloak i cant

[minor isle]

@storm flume Ihave a clear proof I already submitted but no action taking from pubg side

[night cloak]

@minor isle ur last warning

[minor isle]

Hahahhaaa

No last warning💩

[icy ore]

Alan are you staff?

[granite nymph]

roughly how long?

[true belfry]

@night cloak just only photos not video

[night cloak]

no i dont work at tencent

[icy ore]

Oh i see

[night cloak]

send it in my dms

[night cloak]

a few days or a whole week

[icy ore]

@piston are you working with tenctent gmail support

[celest shadow]

No. The Discord staff is not affliated with Tencent Games or its customer service.

[gentle hollow]

I contacted customer service 10 days ago ingame and haven't received a reply yet......

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @gentle hollow.

[drifting gate]

Gyro Moving Automatically!
Device :- Poco x2
Problem occuring after the metro exodus update!

[storm flume]

Hello, @drifting gate!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hello can tell me someone if it possible to change server again or not?

[thorn apex]

Contact in-game customer service @night cloak

[icy ore]

Me to lmao

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@thorn apex bro i contact

Im still waiting. And nothing

They didnt help me

[sullen fiber]

Anyone??

[icy ore]

bcs it's bot lol

[celest shadow]

Did you read the message, @night cloak? It will be reset by an agent soon, please be patient till then.

[sullen fiber]

Even I connect to 1.1.1.1 I am getting area restricted

In iPad

[celest shadow]

What is your country, @sullen fiber?

[night cloak]

@celest shadow yes i say im still waiting and my question was it is possible to change or not?

[sullen fiber]

India

@celest shadow

[icy ore]

@celest shadow do you think that support can help with my problem?

[night cloak]

How many days to wait

[wide nova]

Maybe 1 year

[celest shadow]

You have your answer, @sullen fiber.

[celest shadow]

Your server will reset soon, worry not.

[gentle hollow]

It's been 15 days and still I haven't received my uc even tho the money was deducted from my account

[celest shadow]

May I know your issue, @icy ore?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gentle hollow.

[gentle hollow]

Nobody replies ingame

[sullen fiber]

@celest shadow many tubers in their videos told that pubg official told to use 1.1.1.1 in India

Fake .?

[celest shadow]

No one told them to do that.

[icy ore]

Same as @night cloak I think, in room filter i selected asia and there wasn't any information like You can't play next 60 days . Btw sorry for bad english @celest shadow

[sullen fiber]

I have a screenshot

[icy ore]

and it changed my game region

[hushed field]

Nope

[celest shadow]

A screenshot please, @icy ore?

[spring abyss]

just disable adblocker

[celest shadow]

Please contact the in-game customer service for further assistance, @dull plaza. Refer to FAQ 5.3 for further instructions.

[icy ore]

screen of.. my region? I didn't screened a moment when I changed it @celest shadow

[celest shadow]

You can also contact the customer service to help reset your server, @icy ore. You should also report this in #old.

[icy ore]

Ok, thx! @celest shadow

[celest shadow]

There are some instructions given in the pinned messages of this channel should you need some guidance to properly have your server be reset, @icy ore.

[sullen fiber]

They told

[empty turret]

Hi there, i need some info... I have contacted customer service about the server change bug and i provide them my id, then they told me that will share my id in an agent who will help me change my server again

So my question is... Will i be able to change server o i made some wrong while contacting with customer service

[iron basin]

@sullen fiber you are a freaking hacker

[sullen fiber]

Why

I play that gud?

[iron basin]

@sullen fiber you have m4 glacier i remember, and i even have proof

[sullen fiber]

I have m4 desert camo

[thorn apex]

Please move #chat for off-topic discussions

[wind nebula]

@thorn apex can help?

[celest shadow]

An agent will reset your server soon, @empty turret. Please be patient.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wind nebula.

[empty turret]

Thanks for helping me @celest shadow

[hardy dune]

@night cloak i was sleeping at that moment when you tagged me, what did i do? Lol

[wet edge]

who will help with recovering the hacked account?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wet edge.

[wind nebula]

@storm flume I got in touch with them, and they didn't help me.

[karmic cobalt]

My account got banned which is a 1 day ban atleast and I did not know what I did I was mostly playing with my friends and then suddenly got banned

[night cloak]

its a bug its getting fixed

report it in #old

Please provide the following details, @karmic cobalt:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[gritty glade]

Today press conference of PUBG corporation in South Korea.
Till now what they announced?

[night cloak]

Regarding what exactly?

[night cloak]

Why is there a press conference?

[gritty glade]

PUBG ESPORTS announcement
Means, the future Pubg Esports tournament budget and location

[wind nebula]

@night cloak can you help?
I've reached my 4201 points, but I'm rated.

[night cloak]

Feel free to talk to, @onyx cairn. Regarding esports.

@night cloak i am depressed any info about the bug do u know what this means

It’s stated in #news, @night cloak.

[dusty path]

Can someone help me I accidentally changed my server and I am rly close to conqueror

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please refer to this channel's pinned messages for further information, @dusty path:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fierce verge]

Plz unban my acc it got banned for 10 years without any thing plz help me
Id 5519037090

[polar marsh]

@fierce verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wind nebula]

@night cloak I can't talk to him.
I just want to be classified.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wind nebula.

[sleek plank]

There is a big problem when we create a new account, why do you choose the service?

[night cloak]

What do you mean, @sleek plank?

[deft wyvern]

Hello how to send a new contact to a coustmer service in-game
Cause coustmer service is not answer me now
cause Ithink I send wrong info about my account to reset server selection

[night cloak]

Did you follow the instructions pinned in this channel, @deft wyvern?

[storm flume]

Please refer to this channel's pinned messages for further information, @deft wyvern:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

😡Why am i getting banned?? My main server is Asia but last night I played with my friends on NA. However, the points were still counted on Asia server. But now im getting banned and my rank was back to bronze tho neither my friends and I were using hack! Is this server issue?

[deft wyvern]

Yes I read it @night cloak but when custmer service ask me for the id & name I send my email and later I send my id & name

[night cloak]

@night cloak since u told me not to help suspended account here u deal with him

[celest shadow]

Please report this in #old, @night cloak.

[wind nebula]

Can anyone help me?
I've reached 4,200 points and I haven't been ranked!!!!!

[celest shadow]

You are advised to contact the customer service for assistance in this regard, @wind nebula. Please let them know of your issue.

[wind nebula]

@celest shadow I talked to customer service, and they didn't help me.
Please can you help me?

[celest shadow]

Please be patient, @wind nebula.

[deft wyvern]

How to send a new contact to coustmer service?

[tardy flower]

Hello , is there way to disconect my gmail account from pubg mobile account ? I forget my gmail password, and now I can notdelete it from my account

[night cloak]

@sick shale any info?

[tawdry cove]

Hi

[celest shadow]

Why do you need to do that?

[tawdry cove]

How can I unban my account?
I didnt broke any rules!!

[polar marsh]

@tawdry cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Your linked e-mail or Google Play Games, @tardy flower?

[rocky fossil]

someone logged into my account and linked a twitter account and I can't disconnect because it takes 6 days, what do I do?

[violet sand]

Hi

I Why did you take Ban?

[polar marsh]

@violet sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

You are able to contact the customer service to assist you to unlink the unauthorised person's linked social media, @rocky fossil. You may follow the instructions in the screenshot attached below:

[rocky fossil]

ok

[dull plaza]

@wind nebula i have same problem as like yours

[ebon geyser]

We are several people Facing parachute stuck in the ground while landing in custom rooms only and our Ping is 20ms 40ms so it's not about internet connection

[wind nebula]

@dull plaza So what's the solution?

[storm flume]

Hello, @ebon geyser!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[dull plaza]

Nothing lol

[night cloak]

Contact in-game support, we cannot handle account related issues here in discord, @dull plaza & @wind nebula.

[deft wyvern]

Cause I send my name and id later to chose a server selection pls help

[wind nebula]

@night cloak He talked to customer service at the game, but they didn't help me.

[dull plaza]

Same

[deft wyvern]

@celest shadow

[granite inlet]

Yesterday I got a 7-hour ban. I lost all my progress because of that, the reason for the band is because I did not download the game from the official store, but I already downloaded it from the apple store. I think it was a wrong ban and I hope to solve the problem and you're replaying my progress because I tired sleepless days for that.
Id : 5296365888Id : 5296365888
Decive : i phone apple xr
Internet : Wifi
Country : Canada

[polar marsh]

@granite inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender sandal]

Please tell me when I was returned to the previous server? It's already been two days

[night cloak]

Pubg India release date. ?

[rocky fossil]

they asked for my email (I'm from Brazil), I passed and no return

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @slender sandal.

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Please wait patiently for their response, @rocky fossil.

[deft wyvern]

@viasy pls help what if I send my id & name later to custmer service its effect to change server selection?

[night cloak]

Shouldn’t do no, @deft wyvern. As long as the information is there you’re fine.

[deft wyvern]

Yes I send my info there later and custmer service didnt answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @deft wyvern.

[celest shadow]

That should be fine. No need to start a new conversation.

[night cloak]

@celest shadow when will be the bug fixed i am wating for 2 days

[celest shadow]

Which bug specifically?

[deft wyvern]

Ok thnx so much guys

[night cloak]

ios ban

[celest shadow]

You are welcome, @deft wyvern.

[night cloak]

We can give you the ban message if you wish, @night cloak. I believe you’ve been answered multiple times.

[celest shadow]

The Community Team is aware of the situation and is looking into it, @night cloak.

[night cloak]

No need for such comments, @clear berry.

@night cloak i just want my rank back

[clear berry]

I get most bugs in this game i get bugs other people never even hear of but didnt get this, me or any of my other ios friends Many people here use cheats then complaint about bans but aite

[night cloak]

nobody said if i will get my rank back i am in depression @night cloak

You may use a discussion channel, @clear berry. #pubg-mobile & #chat.

[placid hamlet]

Hey any admin or mod herev

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid hamlet. Remember to read through #faq before asking questions in the support channels.

[placid hamlet]

This happens to me today , As i Have Matches to be played today of My Tournament 😢

[night cloak]

We currently don’t have any information, @night cloak. Please stop repeating yourself.

Please provide the following details in #old, @placid hamlet:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

Shouldn’t do no, @deft wyvern. As long as the information is there you’re fine.

[deft wyvern]

Ok so the agent when he open my report he will see the all conversation?

[sick elbow]

Hey i need some help about my playing server , please let me back to my main server (Europe) , Thank You!

[storm flume]

Please refer to this channel's pinned messages for further information, @sick elbow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

You can change your server at the bottom of the Basic section of your settings, @sick elbow.

[sick elbow]

No want 60 days to change

[woven atlas]

Refer pinned messages

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service. Please refer to the pinned messages of this channel for further instructions, @sick elbow.

[pure bane]

I didnt get any mail about reset my server yet..please help me

[night cloak]

Patience, @pure bane.

[icy ore]

@pure bane you writed to..?

[sick elbow]

How to change sever because want 60 days?
Help me please

[dusty path]

How long will it take for them to help reset my server

[devout geode]

Should have been done before Dec 1st, @dusty path.

[pure bane]

Ingme customer service

[dull plaza]

@celest shadow do I need to just connect to custome service and wait??

[storm flume]

Please refer to this channel's pinned messages for further information, @sick elbow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Correct. Unfortunately we cannot help with such issues, sorry.

Patience, @dusty path.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dusty path.

[dusty path]

@night cloak I am top 1000 in Asia squads was supposed to go conqueror tdy

[plush sorrel]

I am ace on server europe I play to conquer but today the server change to south america what is the solution ????

[storm flume]

Please refer to this channel's pinned messages for further information, @plush sorrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dusty path]

Asia squads is so hard and I finally reached top 1000 but one of my friends go and change the server now I don't think I can reach conqueror anymore

[plush sorrel]

Solution? I speak with who I am ace 1 * I don't have too much time it's the first week of rank I have already taken the parachute from ace but the server Changes for no reason

[night cloak]

Sorry to hear, @dusty path. Unfortunately you’ll need to contact in-game support, please wait patiently for their response.

Please refer to this channel's pinned messages for further information, @plush sorrel:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[slender sandal]

@celest shadow I have been expecting 2 days of transfer to the server "Europe" back. Please tell me how long I still have to wait

[night cloak]

Contact in-game support for this issue please, @plush sorrel.

[dusty path]

@night cloak I alr contacted them but I need an estimated time so I can set my goals again

@slender sandal omg rip I guess I have to wait too

[quick lake]

I created a room by mistake with North America server by mistake, and I can’t go back to the Europe server now, please I need to go back to the Europe server

[night cloak]

Please refer to #faq subpoint 5.4 for such information, @dusty path.

[storm flume]

Please refer to this channel's pinned messages for further information, @quick lake:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to subpoint 5.4 in #faq for further information, @slender sandal.

[night cloak]

No need to discussion here, @dusty path. You’ve been advised. If you no longer require assistance please move to #chat or #pubg-mobile.

[surreal nacelle]

I think it will be more easy to users if you can pin the steps of how to contact and select "changing server option" inside customer service.

[night cloak]

It’s pretty’s self explanatory, if they care enough they’ll get it done.

We’re not discord support, @hallow latch.

[storm flume]

Please contact Discord's customer service for this matter, @hallow latch.

:white_small_square: https://dis.gd/contact
:white_small_square: [e-mail]

[devout geode]

They will reset the cooldown before or on December 1st, told you.

[dusty path]

I think pubg only hired 1 person for the pubg support team

[graceful kelp]

Hello
PUBG Mobile New Hot Fix Effed up Keymapping of Gameloop. So what to do now? Any way around to fix it? Can someone guide plz?

[night cloak]

Report such issues in #old, @graceful kelp.

[graceful kelp]

Development team of PUBG is so bad that they fix one thing, break 10 other things

[surreal nacelle]

not all users have that ability though(i mean language barriers etc)

[quick lake]

I created a room by mistake with North America server by mistake, and I can’t go back to the Europe server now, please I need to go back to the Europe server, thank you

[night cloak]

They may join our regional communities, @surreal nacelle.

Please refer to this channel's pinned messages for further information, @quick lake:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[quick lake]

I @night cloak don’t know how

[dusty path]

I reported my hacker teammate yesterday and till now they are still not banned I guess they are using expensive hacks that pubg can't detect

[night cloak]

Click this message, @quick lake. <#questions message>.

They’ll be banned eventually, @dusty path.

[heady bridge]

How to fix this?

[night cloak]

Stop spamming, @quick lake. Contact in-game support for account related issues please.

You may move channel now, @dusty path. Thank you!

What’s your in-game region at the moment, @heady bridge?

[heady bridge]

@night cloak turkey

[quick lake]

@night cloak it’s not working

[night cloak]

Current location, @heady bridge?

[heady bridge]

How can i come back my own sarver?

[night cloak]

Wait patiently, @quick lake. We cannot help you.

[heady bridge]

@night cloak bangladesh

[quick lake]

Where I should find in-game support ?

[heady bridge]

Anyone?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @quick lake.

[night cloak]

Please wait patiently, @heady bridge.

[quick lake]

I can’t wait 56 days ! I need to go back to the Europe server

[heady bridge]

Please wait patiently, @heady bridge.
@night cloak ok

[tender topaz]

Is the 1 day ban “cracked version” bug fixed yet? I’m getting anxious just for rank pushing because we’ll never knew if it gonna happen again or not

[surreal nacelle]

bottom left corner of your pic there is custormer service that is ingame support.

[quick lake]

@polar marsh @night cloak

[night cloak]

Wait patiently, @quick lake. We cannot help you.
Stop spamming, @quick lake. Contact in-game support for account related issues please.

Please refer to this channel's pinned messages for further information, @quick lake:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Currently being investigated.

[quick lake]

M not spamming, I just can’t find the in-game !

[mild mortar]

i can help

[quick lake]

@mild mortar yes please

[night cloak]

This button, @quick lake.

[tender topaz]

Is there gonna be an ETA for the fix?

[night cloak]

As of now, no.

[tender topaz]

I hope the fix come ASAP i don’t wanna risk getting banned again (which is not my fault at all)

[twilit rain]

how can i change my server back to asia?

[storm flume]

Please refer to this channel's pinned messages for further information, @twilit rain:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[twilit rain]

i accidentally picked middle east

[shut mulch]

Hi, I was surprised with a 10 year old band on my account yesterday morning and my account is very expensive and a lot of money has been spent on it, more than $ 5,000. I have a superstitious style and a lot of developed weapons and homes. 10 years have been classified, which is why I knew my account wasn't playing with you!

id: 5144995297
imal: [e-mail]

[polar marsh]

@shut mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tender topaz]

I hope the people that’s affected by the 1 day “crack” bug will be getting their rank back as a compensation

[ebon lagoon]

How to change when wrong choose server. I want to change server asia back please help

[twilit rain]

eh same

[storm flume]

Please refer to this channel's pinned messages for further information, @ebon lagoon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please do not use languages other than English, @twilit rain @ebon lagoon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

#news message

[ebon lagoon]

@storm flume I can't change server to asia

[raven sage]

HELLO After the update, we can no longer control the car via the keyboard exclusively via the mouse

[night cloak]

Emulator, @raven sage?

[proven steppe]

Hello PUBG Support Team, I have an unranked evaluation problem and I want a solution to this defect so that I can continue to raise the rating.

Id: 5119162025
Device : Iphone11
Cellular
Country : Turkey

[night cloak]

Screenshot, @proven steppe?

[weary helm]

What's new in 10.50mb update

[night cloak]

Read through #news, @weary helm.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @proven steppe.

[proven steppe]

We contacted them, and I did not find a solution to the problem

[night cloak]

We cannot assist with account related issues sorry, @proven steppe. Try contacting them again.

[raven sage]

@night cloak please can give me link emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @raven sage. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

You may use #emulator-support now, @raven sage!

[quick lake]

You didn’t help me, I’m leaving the server pfff

[night cloak]

i need help guyxs

after the bug i got b4nned and now i check my rank and its all gone

[somber wing]

@night cloak are you here? 😦

[night cloak]

Of course, what’s up?

Currently we don’t have any information to give you, @night cloak.

[somber wing]

@night cloak i need to back europe server 😦 his changed i cant play north america 😦

[night cloak]

i am bronze 5

[storm flume]

Please refer to this channel's pinned messages for further information, @somber wing:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

i was crown 1 @night cloak

nice b4nning legit players instead of cheaters +1

[somber wing]

@night cloak i cant play north america 😦 ping is 200+ 😦

whats DNS? 😦

[onyx dagger]

This issue is known, @night cloak. Kindly be patient.
You may report in #old.

Apologies, @somber wing.

[lime juniper]

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

[viscid nest]

I have buyed uc from Razor gold but i didn't get uc??

[olive dove]

@viscid nest you may contact razor gold customer support for further assistance.

[somber wing]

Admin are you here?

[night cloak]

i need to talk to someone please my account got one day ban for no reason and i have nothing illegal

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[somber wing]

Admin are you here? 😦

[olive dove]

How can we help, @somber wing ?

[somber wing]

Pleas help me i need to change server europe :((

i cant play north america

[olive dove]

You need to follow the insturction in the pinned messages in this channel, @somber wing .

[somber wing]

what wait i play 60 days in north america?

[night cloak]

Contact in-game support, @somber wing.

[fathom jackal]

Hello , can I find an admin ❤?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fathom jackal. Remember to read through #faq before asking questions in the support channels.

[surreal nacelle]

is this correct?

[somber wing]

@night cloak i contact

[night cloak]

Correct, @surreal nacelle.

[somber wing]

i contacnt customer service and one weak back to europe server? @night cloak

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @somber wing.

[night cloak]

how do i contact someone about this ban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sinful harness]

Hey any fix for the Vehicle mapping ? it was fine yesterday and today after this bug fix or whatever, now the vehicle is not doing moving !! HELP
ALSO WHAT'S WITH DOMINATION MODE ?? FULL OF BUGGS AND HOUSES AND CARS ARE BLACK !!

[viscid nest]

@olive dove Thnx bro got it my uc

[olive dove]

That's great, @viscid nest .
You are welcome.

[storm flume]

Hello, @sinful harness!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[somber wing]

@night cloak i conntact customer service and 1 December back to europe server? 😦

[olive dove]

@somber wing, read this carefully and avoid repeating your question please, here:

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message

[somber wing]

@olive dove

i wrong chat 😦 i send gmail 😦

and 4 minutes send my game id

[olive dove]

That's fine, @somber wing.
You did send your ID, then all good.
Wait till the CS get back to you.

[night cloak]

do we get our ranks back ?

after the bugg b4n

[somber wing]

@olive dove yeah i send my game id thank you support ❤️

[grand breach]

When u provide account info log out account for 2 days

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[olive dove]

@night cloak you may contact the in-game customer support regarding your concern.

[night cloak]

sad

[main orbit]

Do the People get their points back which got false blocked?

[storm flume]

Please refer to this channel's pinned messages for further information, @main orbit:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vale moat]

My server cooldown still not ended

[devout geode]

No need to repeat it here, just wait patiently. It should have been done before December 1st.

[bitter venture]

Hey Guyzz I Need Help I Mistakenly Change My Server Need Help I Need To Revert Back

[tulip bane]

hello. can your account get banned if its merit goes down again and again

[devout geode]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service. Please, refer to the pinned messages of this channel for further instructions, @bitter venture.

[bitter venture]

I Am Pushing For Conqueror In Solo In Asia But I Mistakenly Change To Europe Plz Anyone Can Help To Contact Customer Support

[sick shale]

@tulip bane Repeated violation might lead to account suspension

[tulip bane]

for how long? @sick shale

[bitter venture]

@devout geode How Can I Reset Back Plz Help Me Brother

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @tulip bane.

[devout geode]

I told you what to do. Contact customer service via in-game settings.

[tulip bane]

My account someone else is logging in and he is lowering the merit everytime. i requested for unlinking of phone number and email. as the hacker logs in from phone number. but its been 2 months and pubg hasn’t unlink it

what could be the reason for this delay?

[bitter venture]

I Already Did They Didn't Reply Yet Bro

[onyx dagger]

Usually, for unlinking an linked social media account, it would take 60 days, which is equal to 2 months, @tulip bane.
Feel free to send them a Reminder message.

[devout geode]

What was the latest reply you got?

[tulip bane]

@onyx dagger I have send them reminders. still nothing

[bitter venture]

They Ask My Character Id I Provided Them Still No Reply Yet

[arctic stump]

Can you please answer a question ?

[onyx dagger]

Try creating a new conversation, @tulip bane.

Yes, @arctic stump?
Go ahead.

[devout geode]

It is okay. Now just wait patiently, it should have been done before December 1st.

[tulip bane]

I cannot create a new conversation @onyx dagger. as i select the contact us option it goes back to the same conversation

[jaunty bluff]

any one could to change server ??

[arctic stump]

@onyx dagger I am an Indian user(global), I logged on just to see if the game is working, and the game started updating itself in-game(613mb). I haven't been up to date on the news etc after the game's ban, can you please explain, why is it updating on it's own ? And please don't refer to the pinned message

[onyx dagger]

That MAYBE can be the latest update, @arctic stump, probably of the Metro Exodus.

[arctic stump]

So, will I be able to get the season 16 pass @onyx dagger

[onyx dagger]

You may contact Customer Service in-game for it, @jaunty bluff.
Kindly refer to the Pinned messages for Instructions.

[bitter venture]

@devout geode Thank You So Much But If You Help Me More Can You Pass My Problem To Them I Will Very Greatfull To You

[onyx dagger]

Try sending them again, @tulip bane.
And kindly refer to #faq 5.4

[devout geode]

No need to do anything else.

[onyx dagger]

Dont know, @arctic stump.

[tulip bane]

i have sent them at least 50 reminders

[jaunty bluff]

I was contact them on 21 Nov
they asked for ID and I gave it
then no answer until now .... any thing to do or just wait ??

[onyx dagger]

Afterall, you need to give them some time, @tulip bane.

You may need to keep an eye on in-game settings if the server setting got reset, @jaunty bluff.

[tulip bane]

i will @newo. but u said 60 days and it has been 60 days. and i am worried.

[onyx dagger]

It usually takes 60 Days, yes. @tulip bane

[tulip bane]

@onyx dagger

ok

[onyx dagger]

Alright then.

[plush axle]

Any one have a PUBGM india Discord page link?

[onyx dagger]

In your DMs, @plush axle.

[arctic stump]

@onyx dagger I went on the Indian server, to check what's going on, and everyone seems to just meme around and spread misinformation. Btw, while tagging I realized u have helped me before too,as I didn't recognize after the name change, so, have a good, thanks once again👌

[plush axle]

Ok send me please

@onyx dagger

[onyx dagger]

There, sent you, @plush axle.

[jaunty bluff]

ok thx
I just afraid

[onyx dagger]

Ah, all is good, @arctic stump! 😹
Have a nice day.

It's alright, @jaunty bluff.
Nothing to worry about!

[jaunty bluff]

thank you

[onyx dagger]

You're very welcome!

[fathom jackal]

Hello

Can I get help ?

[onyx dagger]

Yes, @fathom jackal?
Kindly state your issue.

[fathom jackal]

Could I tell you my hole story or I just write a few words ? 💔

[onyx dagger]

You may state your issue, I'll do my best to assist you.

[polar marsh]

@fathom jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I need help (My account was hacked)

[onyx dagger]

Do you have Access to your Game account, @night cloak?

[night cloak]

I have only the twitter

But now i can’t access

[onyx dagger]

Oh.
Well, please contact Customer Service in-game about this, as only they can help you with Account related issues, @night cloak.

Wait, so you dont have access to your Game account?

[night cloak]

No

He removed my twitter

[onyx dagger]

Kindly refer to #faq 2.8 then.

[rustic ridge]

When will the results of pmpc will comeout

[sullen kettle]

Hi, I play PUBGM on Gameloop emulator. I was asked to post this issue here since it seems to be a game issue. I recently came across a sound issue while playing- game sounds/volume were working perfectly fine earlier. But after I downloaded a 'voice pack' which was 25 MB in size, now I have to increase SFX volume (in game settings) and my headphone volume to be able to hear things. But doing this increases the gun volume a lot and makes footsteps not audible (very low sound).

[rustic ridge]

?

[onyx dagger]

Will get back to you, kindly wait. @rustic ridge

[rustic ridge]

@onyx dagger ok

[onyx dagger]

Alright then.

Kindly Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @sullen kettle.

And Please move to #emulator-support for Support.

[sullen kettle]

Okay, I will just try to do that.

[rustic ridge]

When will the results of pmpc will comeout

?

[onyx dagger]

Alright then, @sullen kettle.

[rustic ridge]

Can i get a reply @onyx dagger

[craggy blade]

@rustic ridge The qualified players for next round of pmpc will receive an email before 1st December. If you do not get the mail then your points were not sufficient to qualify.

[night cloak]

My account was hacked from Twitter at first, after that I was able to access Twitter, but the hacker linked it to the email, and after that he hacked the rules of the game and it took a week (7 days) band, after a week I could not access my account, the game

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can now access #emulator-chat and #emulator-support, @sullen kettle. Revert this at any time by sending .emulator in #481204134859505684.

[bitter venture]

@devout geode Btw I Need To Inform You One More Thing Just Today I Mistakenly Change Server So Before 1st December Can I Get Chance To Reset Back?

[night cloak]

hey I want to change my control "type" from 3 to 1, is there a way to have the same controls at both without having to customize 1 again

[devout geode]

Yes, that is why you have contacted customer support, no?

[onyx dagger]

Could you click on the Customize and then check if you're able to Copy the layout, @night cloak?

[night cloak]

I am not able to copy it from "3", that's the problem

[bitter venture]

@devout geode Yes Bro Thank You So Much For Your Precious Time

[devout geode]

You are welcome.

[onyx dagger]

Which means you're not able to, @night cloak.

[night cloak]

there is no option or whatever

I haven't found a way to do it

[onyx dagger]

You may copy the classic layout to your TDM layout.

And feel free to share your thoughts in #old.

[hushed field]

Bro Did U Fixed This

[onyx dagger]

The issue is known, @hushed field.
Kindly be Patient. Feel free to report in #old.

Which means it is not available, unfortunately, @night cloak.

[night cloak]

I have no issues with tdm controls

[hushed field]

Can We Get Our Stats Back ?

[onyx dagger]

We do not have any information about that, @hushed field.

[hushed field]

Okay

[onyx dagger]

Alright then, @hushed field.

[storm flume]

Please refer to this channel's pinned messages for further information, @hushed field:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hushed field]

Pls Fix As Fast As Possible. Pushing To Conquerer

[night cloak]

Need suggestion one of my friend pubg got hacked via Facebook how to retrieve it, Facebook account is no more hacker delete the FB account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[waxen shuttle]

Hello. help please change the server back

[storm flume]

Please refer to this channel's pinned messages for further information, @waxen shuttle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[crude scaffold]

Would I get a band if I use a vpn in order to be in another area to find a match?

[onyx dagger]

VPN is not Recommended, @crude scaffold. You may contact Customer Service in-game to know more about VPNs.

[spare vault]

Do not use vpn @crude scaffold

[crude scaffold]

ok thanls 😫

i play solo and i cant find match

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @crude scaffold.

[waxen shuttle]

Hello everybody. this is my ping after changing the server. can't change due to 60 days limitation. help please return to the server Europe.

[narrow badge]

There is a problem with the story mission in Metro Royal. Its seems to be stuck on "Survive for 20 mins in a match 1 time". I have done this task more than 6 times now but it doesn't get completed even if I survive for more that 25mins. Please fix it soon

[olive dove]

@waxen shuttle have you checked the pinned msgs in this channel.

[waxen shuttle]

No

[olive dove]

@narrow badge
Please refer to the announcements in #news for new updates regarding metro mode.

[waxen shuttle]

How?0

[storm flume]

Please refer to this channel's pinned messages for further information, @waxen shuttle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[remote falcon]

When will i get a reset for selecting my server agian? Since I’ve reported customer service before December 1

[onyx dagger]

Soon.™️, @remote falcon.

[olive dove]

@remote falcon december 1st, are you sure?

[remote falcon]

Yes

I’ve reported like 3 days ago to the customer service @olive dove

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @remote falcon.

[urban yoke]

Hello guys I have also same problem I need to reset back I mistakenly change to different server thanks for help

[waxen shuttle]

Hello. Who should I contact about changing the server? to whom to write on this request?

[onyx dagger]

Kindly contact Customer Service in-game about this, @urban yoke.
You may refer to the Pinned messages of this channel for instructions.

[waxen shuttle]

I can't deal with discord

[onyx dagger]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @waxen shuttle:
#news message

[remote falcon]

I cannot play classic for a long time and I’m pushing to CONQUEROR in Asia DUO TPP

[onyx dagger]

Understandable, @remote falcon.
The only way is to Wait.

[cunning oasis]

Why no one is reviewing my complain

[onyx dagger]

State your issue, @cunning oasis.

[cunning oasis]

In feedback bugs

@onyx dagger this is my 10th time i am complaining

[onyx dagger]

No one replies there.
The Team go through the channel daily, @cunning oasis.

[waxen shuttle]

I wrote to the support service, but there has been no response for 3 days

[onyx dagger]

Kindly refer to #faq 5.4, @waxen shuttle.

[cunning oasis]

@onyx dagger For my prime plus the amount is deducted i have the bills screenshots and yet i cannot collect rp rewards and my UC untill now

[onyx dagger]

You may contact Customer Service in-game, @cunning oasis.

[cunning oasis]

@onyx dagger since November 17 they are not even replying

I am been mesging to them untill today

[onyx dagger]

Kindly refer to #faq 5.4, @cunning oasis.

[cunning oasis]

How and what do i do there its read only

[onyx dagger]

You need to click on -> #faq, and then look for subpoint 5.4, and Read it, @cunning oasis.

[waxen shuttle]

Thanks

[clear berry]

Why does this game so clearly force u to play metro mode? Lol accidentally clicked on it and couldnt get out for 3-4 mins while they tried to show metro royale stuff lol

[onyx dagger]

You're very welcome!

Feedbacks/Thoughts in #old, @clear berry.

[daring canyon]

Anyone help me to change my server I accidentally chose Europe server instead of Asia pls help me.

[pastel stag]

The ultra pro max experience in PUBG MOBILE

[harsh matrix]

hello my id number is 517000826. I spent alots if uc and create for M416 glacier but everytime why are you guys give me another things, and after that i did open create for dp at that time i was fail then i did try for AKM every time i was lost my money without get anything I think you guys are doing nothing for me , so I think about delete my account because it’s waste of money

[pastel stag]

@harsh matrix I'm not an developer but, PUBGM account is a permanent account

You won't be able to delete it

Or maybe yes.......Idk tho

[night cloak]

@pastel stag feel free to report it in #old

[pastel stag]

Okey dokey

[tranquil viper]

Is use of multiple accounts on a single device permissable? Someone had this question

[night cloak]

it depends in the regions and laws

[night cloak]

yeah sure you can have multiple accounts

[tawny edge]

Who changed his server by mistake and have to wait?

[stark dragon]

When will be the pubg mobile indian version released. please reveal guys. we all are waiting for a long tym. It's like hell now sitting free and doing nothing. If you guys tells it we would be waiting happily. And please make it done sooner please

[tranquil viper]

@stark dragon so then do something, something other than pubg that can make a change in your life

[woven atlas]

@stark dragon #questions message

[night cloak]

@tawny edge you can contact customer support ingame they will give you 1 time change

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@storm flume thank you

[harsh matrix]

Then what should i do for this

[night cloak]

@harsh matrix nothing its all about luck try paying for the granteed gifs

[echo sky]

▫️ Numeric User Identification ; 5335030900
▫️ Device ; Emulator
▫️ Wi-Fi/Cellular : airtel
▫️ Country ; india unable to collect signin rewards

[night cloak]

@echo sky what is it ?

[harsh matrix]

No i will not going for try I think I should be delete this game

[night cloak]

@harsh matrix its your decision

can someone help me to change server?

[harsh matrix]

Wow that’s great you guys will not do for me clap for you

[night cloak]

its the game system no one could help you with that @harsh matrix

[harsh matrix]

That’s fine

[polar marsh]

@unborn talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive turret]

How can I change server before December 1 server cooldown

[sick shale]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message

[ruby sapphire]

Can anyone help me? When I try to register to the game with my gmail, it appears to me that the registration failed .. i have registered with my gmail many times before .. But now, I have not been able to log into my account for two days. I am the owner of the account inside the game since the S2 , and I also own gmail with all data ..

• I deleted the Facebook and Twitter link, and now I only have gmail
• I am sure that the username and password not wrong
• I tried to register by sending a code to an email, but it tells me that the registration failed too... Please I want help

[elfin canopy]

#questions message
You may refer to these steps as to what you should select after contacting customer service in-game, @olive turret.

you mean the email linking feature, @ruby sapphire?

[night cloak]

I'm sending a message from the support section for the game to change the server. There is no improvement other than automatic reply.

[whole marsh]

How do I make my third person not zoomed in?

[ruby sapphire]

I have already linked the gmail and registered with it several times but since two days ago I cannot register by gmail

• failed to log in. please try again * @elfin canopy

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[sick shale]

Can you elaborate please

[ruby sapphire]

I tried several times but this message appears to me .. even though I registered by gmail many times

[whole marsh]

Can I send you ss in dms?

[sick shale]

You can send it here

[night cloak]

There is no ticket number. Nothing comes out except the automatic message that ends the conversation. I guess it gives you pleasure to make people suffer like this, while the server switching process will take seconds.

[elfin canopy]

Could you try updating your Google play games and clear cache of PUBG MOBILE app, and then try logging in again, @ruby sapphire?

[sick shale]

@night cloak Start a new conversation and describe the issue properly

[ruby sapphire]

It is already updated, and I also deleted the game and downloaded it again, and I also tried to register through another mobile phone, but it failed @elfin canopy

[elfin canopy]

Do you have any other login method, @ruby sapphire?

[jovial tapir]

Hello PUBG MOBILE, My account was mistakenly misconfigured, I did not use any type of cheats in the game, Please help as soon as possible.
I have a problem and I hope that you solve it, my account has been banned for 10 years and I want to restore my account, I can assure you that I did not do any kind of fraud and I hope you to remove the block on my account as soon as possible, I hope you to respond because I have paid real money into my account, plus you do not want to make any damage to your Customers, I highly appreciating your efforts to get back my account.
ID :5279170421

[polar marsh]

@jovial tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

"I want to change server. Username and UID" I am sending this message. How much more can I write accurately and descriptively.

[sick shale]

@night cloak Take a screenshot of their response

[sick shale]

Translate it, or join Turkey server

[ruby sapphire]

i deleted the Facebook link. Now I only have gmail to log into my acc pubg @elfin canopy

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ruby sapphire.

[night cloak]

Hello,

We would like to inform you that the PUBG Mobile Lite version is only launched in the countries / regions listed below:

▶ South East Asia: Philippines, Malaysia, Burma, Indonesia, Thailand, Laos, Cambodia, Singapore, Hongkong, Macau.
▶ Asia: India, Pakistan, Sri Lanka, Bangladesh, Nepal, Kazakhstan, Uzbekistan, Kyrgyzstan, Tsjikistan, Turkmen,
▶ Africa: Egypt, Tunisia, Algeria, Morocco, Nigeria, South Africa, Tanzania, Kenya, Uganda, Ghana, Mozambique, Ivory Coast, Angola, Madagascar, Cameroon, Niger, Burkina Faso, Mali, Zambia, Senegal Republic, Zimbabwe, Rwanda , Benin, Togo, Central African Republic, Congo, Liberia, Mauritania, Namibia, Botswana, Gabon, Guinea-Bissau, Mauritius, Cape Verde Islands.
▶ Middle East: Lebanon, Bahrain, Iraq, Kuwait, United Arab Emirates, Qatar, Oman, Israel, Yemen.
▶ Europe: Turkey, Russia, the Republic of Belarus, Ukraine, Azerbaijan, Serbia, Armenia, the Republic of Macedonia,
Latvia, Moldova, Georgia, Bosnia and Herzegovina.
▶ America: Brazil, Colombia, Venezuela, Ecuador, Peru, Bolivia, Chile, Paraguay, Uruguay, Argentina, Guatemala, Belize, El Salvador, Honduras, Nicaragua, Republic of Costa Rica, Panama, Bahamas, Bermuda, Haiti, Dominica, Jamaica, Trinidad and Tobago, Aruba, Ntigua and Barbuda, Cayman Islands, British Virgin Islands, Netherlands Antilles, Turks and Caicos Islands.
▶ Oceania: Papua New Guinea, Fiji, Solomon Islands. Thank you so much for your continuous support and understanding!

If you are located in the current countries above but still encounter restrictions area or other issues, please try the following instructions to resolve the issue:

▶ If you cannot download the game on Google store, please download the game from our website (www.pubgmlite.com), the game experience and customer support will not be affected.
▶ Change your connection method (4G and Wi-Fi) and try again;
▶ Make sure you are not using any VPN with IP addresses of restricted countries;

[ruby sapphire]

i will try, thanks

[sick shale]

@night cloak And a screenshot of your messages please

[night cloak]

you want a screenshot but don't speak Turkish. I am sending you the translations. Turkey 1 unit employees in your group moderator or no admin.

[sick shale]

You may join the Turkey server, refer to #735483472432594994 3.1 for the link!

[hardy cape]

Actually it's possible. there's a new option to share your layout. First share the layout you want to copy. The you'll get a share id. Copy that id and goto the page where you want to paste it. Then using the same share link add it there

[night cloak]

I already came here from Turkey server. The managers there are much worse. They are not trying to solve any problem. Can't you solve the problem if I give my UID?

[livid vapor]

I accidentally changed my server to middle east,please help

[carmine yoke]

Hi, i have problem, i do small mistake, i change server to europe and cannot back to asia, when i play with my friends on asia server the point still get to europe. anyone can help me ?

[shell coral]

I open my PUBG account since season 2 ,at first I link PUBG with Facebook account and I change to link with Twitter account .and I already unlink with Facebook . The PUBG customer service ask me the date of registration so which date I should answer . I don’t remember the start date.I only know the date of link with Twitter

[storm flume]

Please refer to this channel's pinned messages for further information, @carmine yoke @livid vapor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[livid vapor]

It didnot help

[carmine yoke]

im in cambodia, ang my server in europe i got higher ping 500ms, but when i play with my friends asia, the point still get to europe server

[onyx dagger]

Kindly refer to the pinned messages of this channel, @carmine yoke.

[livid vapor]

It didn’t help

[carmine yoke]

can i still have my rank point on asia ?

[onyx dagger]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @livid vapor:
#news message

[carmine yoke]

waiting 60 days ? or play with 500 ms ping ?

[onyx dagger]

Same goes for you too, @carmine yoke.

[pine wraith]

Hi i would like to report a guy who using glitchs and he killed me also after i looked into his profile he is a youtuber i can provide i the video how he teach the ppl to use the glitchs can u banned him ?

[onyx dagger]

Hello, @pine wraith!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[carmine yoke]

bro newo, i have question, if i play on asia server ( now i europe ) the rank i get will go where ? asia or europe ?

[celest shadow]

Hello, @carmine yoke. Your tier data will not be transferred should you decide to switch to another server. If you have a profile in the server you plan to switch to, then it will continue it.

[carmine yoke]

yes @celest shadow i know, but i made mistake my server to europe, and my location on asia. if i play asia with my friends the rank point still go to europe

[celest shadow]

That is because your selected server is Europe, @carmine yoke. If your team leader has his/her server locked in as Asia, you will be playing on the Asian server; but all your final earnings will be counted towards your own server, which in this case is Europe.

[carmine yoke]

ahhh so bad news now

i push rank asia server and now i get europe

[livid vapor]

I accidentally changed my server to middle east,please help

[carmine yoke]

there is no help in here bro

[livid vapor]

pls in game service is not responding

[carmine yoke]

you same with me, waiting 60 sucks days

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @livid vapor @carmine yoke.

[livid vapor]

pls help

in game cuwstomer service didnot respond

wait i send screenshot

[carmine yoke]

@celest shadow i already contact support throught game, but not respond

[celest shadow]

Please be patient, @livid vapor @carmine yoke.

[livid vapor]

ok

[celest shadow]

Such process cannot be instant. A customer service representative will be in touch with you soon and an agent will help to reset your server selection. Remember, this is a one-time service. Please choose wisely and carefully.

[livid vapor]

@celest shadow ok but is there any estimated time??

[celest shadow]

No estimated time, but it should not take too long.

[livid vapor]

ok

[carmine yoke]

i got this yesterday but until today i cannot change

[celest shadow]

Then you are already set, @carmine yoke. Your server selection should reset soon, all you have to do is wait.

[carmine yoke]

my fun ping

[livid vapor]

i didnot receive any message😫

[carmine yoke]

@celest shadow may i know will how many days i get the reset ?

[livid vapor]

@carmine yoke 😩

[carmine yoke]

@livid vapor same with me bro

[livid vapor]

@carmine yoke how to contact pubg through mail??

[leaden coyote]

I chose my server wrong. I haven't received an answer from help and support for 5 days. Is my problem on record or will I send a message to help and support again? what will i do and when will this problem be solved

[carmine yoke]

idk bro i try reach them from pubgmobile(dot)helpshift(dot)com

bit bot reply my email

[bold siren]

That is an account related issue which we cannot help you further, please wait patiently for the respond from the customer service, @livid vapor & @carmine yoke.

[shell coral]

Hello I open my PUBG account since season 2 ,at first I link PUBG with Facebook account and I change to link with Twitter account .and I already unlink with Facebook . The PUBG customer service ask me the date of registration so which date I should answer . I don’t remember the start date.I only know the date of link with Twitter

[fickle cedar]

@celest shadow If my account login via Facebook, how do I get the return code?

[bright moth]

My server error

Change server in Europe

[carmine yoke]

@bold siren thats why we go here maybe admin and support in here can reach them fast

[livid vapor]

@bold siren thats why we go here maybe admin and support in here can reach them fast

[carmine yoke]

if them respond us, why we should go here

[young stirrup]

I got a 10-year ban for playing with Hack, I ran into random and I didn't know him ☹️😭.

[polar marsh]

@young stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You may state them that and then provide them the date of link with your Twitter, @shell coral.

[leaden coyote]

@onyx dagger I chose my server wrong. I haven't received an answer from help and support for 5 days. Is my problem on record or will I send a message to help and support again? what will i do and when will this problem be solved

[onyx dagger]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @leaden coyote and @bright moth:
#news message

[frozen quarry]

Pubg mobile band me iam not hacker I don’t play game with hacker

[polar marsh]

@frozen quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow hedge]

any official news regarding the 1 day ban or smth for iOS players?

[onyx dagger]

Fyi, the staff and the members of this Discord server are in no way affiliated with Tencent.

[onyx dagger]

Same goes for you too, @carmine yoke.

The issue is known, @hollow hedge.
Kindly be Patient. You may report the issue in #old if you did face it.

[hollow hedge]

nope, people reported so I wanted to know how to respond, that's all. Thanks Rubex soon greenish namie

[onyx dagger]

You're very welcome!

[carmine yoke]

@onyx dagger thank you for you explaination

[livid vapor]

@onyx dagger can pls you help!!!

[onyx dagger]

You're very welcome, @carmine yoke!

[leaden coyote]

@onyx dagger I read what you said but the in-game support does not help us. Will this problem be solved before December 1 or after December 1?

[onyx dagger]

Kindly read the message above, @livid vapor.

[carmine yoke]

so, i should just waiting them to reset my server right ?

[onyx dagger]

Within December 1st, @leaden coyote, Hopefully.

[livid vapor]

@onyx daggerwhat if it replied after december1?

[carmine yoke]

like this ? i just waiting them ?

[onyx dagger]

Let's hope for the best, @livid vapor.

[serene bear]

Hlo whatnis new 10mb update??

[onyx dagger]

You need to be patient in this matter, @carmine yoke.
You may refer to #faq 5.4

[livid vapor]

@onyx dagger if they reply after 31st december,our 60 days😫

[celest shadow]

You may refer to #news or the in-game patch notice, @serene bear.

[south harbor]

Help matchmaking

[onyx dagger]

Again, let's hope for the best, @livid vapor!

Kindly state your issue more briefly, @south harbor.

[celest shadow]

As long as you have contacted the customer service before December 1 UTC, your request will still be accepted, @livid vapor.

[south harbor]

I am matched with bots in arena training

[livid vapor]

ok no worry it's korean id

[storm flume]

Hello, @south harbor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

We provide community support only for the global English version of PUBG MOBILE here, @livid vapor.

[livid vapor]

ohh

no i forgotten it's global

[livid quail]

How to fix my server

Any one help!

[celest shadow]

Hello, could you please elaborate further?

[night cloak]

how come im stuck on asian servers?

i never switched my region

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @night cloak.

[night cloak]

@celest shadow in game?

[celest shadow]

Yes.

[south harbor]

There is cooldown in server region?

[livid quail]

@celest shadow what I write

[celest shadow]

For the server selection cooldown, it is 60 days, @south harbor.

[livid quail]

@celest shadow tell me

[alpine plinth]

vehicle boost not working on SHIIFT and i cant get in the vehicle press G.. already reset key mapping but not working.. solution???

[onyx dagger]

Kindly be patient until one of the staff responds in #emulator-support, @alpine plinth.

[livid quail]

@celest shadow what I write in customer service?? For server issue?

Any one know please tell me please 🙏

[celest shadow]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @livid quail.

[livid quail]

@celest shadow Lot of Thanks Bro ♥️ ♥️ ♥️

[robust veldt]

Hi I need support for an error blocking my account

[onyx dagger]

Yes, @robust veldt?

[carmine yoke]

@celest shadow maybe you know any ETA for their reset after them reply ? just in case you know the ETA

[night cloak]

yo if I jailbreak my iPad, and still play pubg will they ban me?

[fossil hazel]

When will I get metro royal invitation?

[onyx dagger]

Unfortunately, there is no ETA, but Soon™️, @carmine yoke.

Most probably, yes, @night cloak.

Metro royale invitation, @fossil hazel?

[fossil hazel]

The new mode, metro royal, it's beta testing right now.. and I can't play it... it says you didn't get the invitation.

[clear spindle]

Only a few devices have that for now, @fossil hazel will be available to more when it's optimized.

[sweet pulsar]

@night cloak shall i tell u a idea

[fossil hazel]

Okay thnx :/

[modern kraken]

Any email I can contact for account ban issue ? My account was ban with acceptable reason, I don't do any cheating or violated the term and policy but they ban my account 😭😭 I'm sure 100% I didn't do something wrong, I'm just play like usual then I got disconnected the when I'm try to login my account was banned 😭😭 help me

[polar marsh]

@modern kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

*The feature.

[night cloak]

ah makes sense with the new security restrictions. I once read they don’t ban unless you install third party apps used to cheat the game, I’m jailbreaking for a whole entirety different reason, but appreciate it

[celest shadow]

No estimated time, @carmine yoke.

[livid quail]

@celest shadow

[clear spindle]

The word will mute you.

Not anymore.

[livid quail]

@celest shadow when I fix my server

[robust veldt]

Hello, I need support for a mistake in banning my account. One of the team’s energy was exploded by mistake, and my account was blocked for ten years, bearing in mind that its integrity or alert has not been deducted from it. Please support

[polar marsh]

@robust veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

In-game account related issues. Read this message

@night cloak

[livid quail]

@celest shadow

Tell me how time I will change my server ????????

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @livid quail.

[plain halo]

why???🙂

[clear spindle]

Do the file claim.

[storm flume]

Please refer to this channel's pinned messages for further information, @plain halo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[plain halo]

I'm about to enter Conqueror I just have to win one game and I I've got this massage and I'm back to bronze

and my phone is iPhone 7 plus

and my friend also got this ban

[oblique sequoia]

I want to report a hacker always kill me how I can report??

[storm flume]

Hello, @oblique sequoia!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[gusty acorn]

Do I get purchase bonus if I buy prime plus?

[clear spindle]

No.

[oblique sequoia]

How Mach I have to wait

[glass hull]

It has been a full day since I have made a a ticket for the customer service and my ticket has not ended yet

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @glass hull.

[glass hull]

I would like to report a player for very very inappropriate language and sending threats to me. Who can l talk to

[hidden vapor]

Guys how to get a youtube video removed that scamming people by the name of PUBG?

[clear spindle]

DM me the link @hidden vapor.

Report them via in-game @glass hull

It will be processing soon, @oblique sequoia.

[glass hull]

Yes but my ticket for customer has not ended but I started one for something different

[jade jackal]

how long do i have to wait to change servers

[stark quarry]

I can’t access my account because of the hacker and I’ve been trying to solve the issue with the customer service for over a week!

[glass hull]

I can report them to customer service if it has not ended. It’s still says enter your email

[vague flame]

Someone help!

[hidden vapor]

@clear spindle I have done that sir

[onyx dagger]

Yes, @vague flame?

[stark quarry]

And now I’m getting this message

[vague flame]

i was trying to show my friend where to collect the free emoji shirt and then :((

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @stark quarry.

[clear spindle]

@glass hull they'll take care of it once you report that.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vague flame.

[stark quarry]

i can't access the game!

[vague flame]

i didnt even sweat i just said go under events where it says cyber week

[glass hull]

No you don’t under stand I made a ticket yesterday to ask something and I’m waiting for it to end so l can report them

[onyx dagger]

You may contact them from the Login page, @stark quarry.

[jade jackal]

how long do i have to wait to change servers?

[glass hull]

@clear spindle

[gentle lava]

How to report hacker

[vagrant onyx]

60 days

[onyx dagger]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @jade jackal:
#news message

[gentle lava]

Need link to report hacker

[vagrant onyx]

Hello, @gentle lava !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[jade jackal]

II have contacted customer service and have sent the ID

[onyx dagger]

Then kindly wait.
Refer to #faq 5.4

[timid gorge]

When the one day ban issue will be solved? Its really frustrating by wasting so much time in rank pushing

[jade jackal]

@onyx dagger what a description?

[red ocean]

How can i report someone ?

[onyx dagger]

I didnt get you, @jade jackal.

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @red ocean. Additionally you can report them via http://cheater-report.pubgm.cc/.

[green cape]

I have a problem and I did not find a solution to it We ask you about banning PUBG accounts and you say we contact technical support, but technical support does not answer and the conversation is closed From here, help me. Please communicate my voice and my right to support. I am right. I did nothing to get my account blocked. I do not use any program to improve the game’s graphics, I do not use hacker programs, and I do not ally with the warriors. I hope to reconsider my account. I did not breach the privacy of the game

[polar marsh]

@green cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deft abyss]

Help me pubg mobile

[jade jackal]

What the meaning you should send a description to the customer service in-game? @onyx dagger

[hardy dune]

You all say to contact in-game about the 1 day ban while it clearly doesn’t help. I talked to them but they said they can’t unban before the time or else we can make a new account, is that a joke? I have all my rank points to 0 now. Who is responsible for that? They know they messed it up and it’s their fault, at least they should have some respect for us (legit players) and give our rank points back. I wasted all my time to play 99 matches for what? 1 day ban and losing all my points, i was Crown II

[deft abyss]

Hi pubg mobile full hackers your account will be banned hackers full hackers conqueror hackers ID. 585605516

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @deft abyss. Additionally you can report them via http://cheater-report.pubgm.cc/.

In #old, @hardy dune.

Kindly read the message above, you'll know, @jade jackal.

[hardy dune]

Just need my points back, idc about the 1 day ban but don’t mess with my stats.

They should be ashamed of this

[grizzled aurora]

I upgraded rayal pass.. but I didn't get 25rp points. Why

[onyx dagger]

You may report in #old.

[hardy dune]

@onyx dagger tbh you and we all know they do nothing about it.

[deft abyss]

Reports full hackers Hi pubg mobile full hackers your account will be banned hackers full hackers conqueror hackers ID. 585605516

[onyx dagger]

Elite pass, @grizzled aurora?

[hardy dune]

I’m tired of asking for help

[grizzled aurora]

@onyx dagger yes

[jade jackal]

if it's like what i just have to wait?

[onyx dagger]

This is for you, @deft abyss. Kindly refrain from Repeating.

[thorny sentinel]

@hardy dune

they are too busy fixing...minor stuff...instead of giving us our stats back

[heavy vortex]

@grizzled aurora you need to buy elite pass plus for plus 25 levels

[hardy dune]

1000s of people got banned for a day and they take it as a joke. We’re not asking for more but at least for humanity sake return our progress as before for the compensation

They can do everything but they just lazy to do so @thorny sentinel

[deft abyss]

Hi pubg mobile full hackers your account will be banned hackers full hackers conqueror hackers ID. 585605516 report

[onyx dagger]

Yes, and You may need to keep an eye on in-game settings if the server cooldown got reset, @jade jackal.

[deft abyss]

Hi pubg mobile full hackers your account will be banned hackers full hackers conqueror hackers ID. 585605516

[hushed field]

Yes Bro You R Right

[jade jackal]

Ok thank you

[deft abyss]

Hi pubg mobile full hackers your account will be banned hackers full hackers conqueror hackers ID. 585605516

[hardy dune]

Can’t ban the real hackers like arabic, pakistani, Turkish players but ban the legit players and take their progress, wow PUBGM 👏🏻

[thorny sentinel]

@hardy dune Guess its time to delete it once and for all then

[grizzled aurora]

@heavy vortex okay

[onyx dagger]

Understandable. You may report this in #old, @hardy dune.

Kindly refrain from Spamming, @deft abyss.
You're already answered about this above.

[hushed field]

You R Telling Right Bro

[hardy dune]

Being conqueror since season 2 and being legit but who cares, let’s harass the real players

[thorny sentinel]

That bug has been reported like 1000times already @onyx dagger

[hardy dune]

I wish i could talk to some high post person in this game but they have BOTS talking to us

[onyx dagger]

Kindly do not go Off-Topic in this channel.
You may have a Discussion in #pubg-mobile.

[hardy dune]

SHAME!

[onyx dagger]

#old, again.

[hushed field]

@onyx dagger Bro Pls Tell Any Progress Of That Bug

[onyx dagger]

Let's hope for the best.

[hushed field]

Hope?

[thorny sentinel]

Hope xD

[onyx dagger]

Unfortunately, there are no information about it, @hushed field.

[lean jungle]

Hi, how long normally would it takes for server cooldown applicstion for techician to resolve the problem

[hushed field]

I Am In Ace star 3
Now to Bronze 5

[onyx dagger]

Also, Refrain from going Off-Topic in this channel.

[hardy dune]

One of my friends got banned again for 3 days, who give the guarantee that if i’ll forget everything and play again for conqueror and they will not ban me again?

[night cloak]

Can any one help me to reach 500k popularity 🥺

[onyx dagger]

Wrong channel, @night cloak.

[night cloak]

Sorry

[onyx dagger]

No ETA, but Soon™️, @lean jungle.

No worries! @night cloak

[deft abyss]

How to report hack

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @deft abyss. Additionally you can report them via http://cheater-report.pubgm.cc/.

[lean jungle]

Thanks Newo, because i dont know whether they recieve my request or not as when they asked for avcount id i type alright then they say thanks. And after that i type in my id they didnt reply

[onyx dagger]

And You may need to keep an eye on in-game settings if the server cooldown got reset.
You're very welcome!

[lean jungle]

Would it affect anything if i didnt type in the id when the asked for it

And i send it after they said thank you

[onyx dagger]

That's not even an issue.

[woeful charm]

Hello, can you help me. A problem occurs when I log in to my account. I get a message، The account was logged in with a newer version of the game, and it is no longer possible to log in with the old version. Please update to the latest version.

[onyx dagger]

Looks like someone else do have access to your Game account, @woeful charm.
Please contact Customer Service in-game about this as only they can help you with Account related issues.

[deft abyss]

Tanks you pubgmobile

[woeful charm]

@Taichi#1320 No one else is using my account, I'm sure of that, but this happened to me after the last update. I updated the 15 gigabytes, then the ten gigabytes, and then this problem happened to me.

[onyx dagger]

You're very welcome!

[glad zinc]

How many haker did u ban

[onyx dagger]

Well, @woeful charm,
Please contact Customer Service in-game about this as only they can help you with Account related issues.

[onyx dagger]

You may check it in-game via the Ban Pan.

[woeful charm]

Ok

[onyx dagger]

Alright then.

[cyan mauve]

I am so tired of stupid gameplay management function. they log me out after every two hours. what nonsense. and even i can not change it before 24th of December.Wasted my UC in upgrading RP while they do not give us time to complete missions to collect rewards.

[onyx dagger]

Login issues, @cyan mauve?
If so, kindly refer to #faq 4.6

[tawny osprey]

that's the point!!! I got banned for no reason like yourself and can't get any normal answer from them on a game support, they just telling me wait until you will be unbanned and will start from bronze V? Are you serious, pubg?

[polar marsh]

@tawny osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tender sequoia]

Sir my server can middle East please help to change Asia server

[onyx dagger]

Kindly contact Customer service in-game about this, @tender sequoia.
You may refer to the Pinned messages of this channel for Instructions.

[stuck dragon]

why ban my id i was not using hacks but ban for 2031

[polar marsh]

@stuck dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hlooo

[onyx dagger]

Hi, @night cloak!
Kindly state your issue.

[night cloak]

My I'd was hacked and banned

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Do you have the access to your Game account, @night cloak?

[onyx dagger]

The issue is known, @hushed field.
File Claim.

[hushed field]

What To Say In That

[hushed shard]

Hello
accidentally changed the server is it possible to return it back to europe. Earlier there was no such problem, now it is 60 days to wait.

[onyx dagger]

You need to File Claim, and they will provide you the exact reason of why were you banned, @hushed field. And you may appeal for an Unban.

[hushed field]

But It Is An iOS Bug

[onyx dagger]

Yes, @hushed shard.
You may contact Customer Service in-game about this.
Kindly refer to the Pinned messages of this channel for more Information.

[hushed field]

1000 Of Accounts Are Banned

[onyx dagger]

Again, the issue is known, @hushed field.
Kindly be patient until it gets fixed.

[lean jungle]

Meaning CS will help me to reset it even i type my ID after they say thank you and didnt reply?

[onyx dagger]

Yes. @lean jungle

[hushed shard]

I contacted technical support in the game, a day has passed there is no reaction. Perhaps you could speed up the process? I would be grateful

[onyx dagger]

You may refer to #faq 5.4, @hushed shard.

[faint oriole]

Can I get come help please

Some

[vale moat]

@onyx dagger @clear spindle u told today we get reply but no reply

[clear spindle]

Contact the in-game customer service from the login page, @faint oriole.

[vale moat]

Of server change

[clear spindle]

Patience.

[vale moat]

Ok

How many days maximum now it will takr

[jolly harbor]

Hi pubs mobile ,,I have problem with the change server that my account in pubs mobile change from Europe to KRJB ,need to get it back please on EUrope server because my ping its 800 my I'd is5210900233

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @jolly harbor.

[faint oriole]

Alright thanks

[clear spindle]

Unfortunately we won't be able to give you an ETA.

[lean jungle]

What is Support Ticket mention in FAQ

[jolly harbor]

Talk to thin and have no reply yet please fix my proplem

[hushed shard]

fulfilled all the conditions, there is no change, as the timer was and remained

[storm flume]

Please refer to this channel's pinned messages for further information, @tall eagle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hushed shard]

Help please

[onyx dagger]

There is no ETA about the reply from the Customer Service, @hushed shard, sadly.
Soon™️.

[hushed shard]

please tell me who to contact for help

[onyx dagger]

You may contact Customer Service in-game via the game settings or from the Login page, @hushed shard.

[hushed shard]

I contacted them, and now the chat does not respond to my messages

[hushed shard]

the moderator is online

[celest shadow]

Please be patient, @hushed shard.

[faint oriole]

I really tried everything it's just not working

[clear spindle]

Wait patiently only they could help you with account related issues.

[hushed shard]

how long does it take

[covert umbra]

is there any server problem since yesterday or today? i am getting delays in everything. even my pings are under 100

[faint oriole]

OK can you tell me how to contact them

[clear spindle]

From the login page [Help] then explain your issue.

[celest shadow]

No estimated time. You may refer to FAQ 5.4 in the #faq channel for further information.

[covert umbra]

I first get killed and then receive the sound of enemy's bullets

[hushed shard]

Thanks

[faint oriole]

All I can contact is a bot I want to talk to a real human

[covert umbra]

I cant play war mode because it lands me at spawn island, i cant play arena because it stucks, i cant see enemies and friends, i cant play classic because it gives delay. what am i supposed to play

[clear spindle]

Should be an issue from your internet. Try using a different network.

[clear spindle]

The bot will redirect you to a human.

[faint oriole]

Alright then

[covert umbra]

I tried two different cellular networks and my wifi. same happens on every network. i switched three devices but the problem persists (of arena and war). I am getting a good internet speed of almost 1mb/sec +

[clear spindle]

Try doing a routine repair and then check.

[covert umbra]

I have did this too. i have also connected ingame support and they told me to do the same. nothing happens with this

[late scaffold]

Does he have penalties?
GFX TOOL

[storm flume]

Use of unauthorized third-party software or methods, @late scaffold, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[late scaffold]

The game has become a mobile game, not a professional one

[magic scarab]

when will the servers reset the cool-down?

[late scaffold]

How long is a sentence GFX

[scenic dew]

Hi

[hot elbow]

Can anyone help me to figure out why I can’t change my password on pubg

[onyx dagger]

Password, @hot elbow?

[hot elbow]

Can’t remember it

[onyx dagger]

Its 60 Days, @magic scarab.
But you may contact Customer Service in-game about it, if you want to reset your server.

[magic scarab]

i did

[onyx dagger]

Alright then. Now all you have to do is to Wait. :)

Hello, @scenic dew!
Kindly state your issue.

[hot elbow]

I got logged out after new quick fix and couldn’t remember my password and its telling me to try again later since this morning

[onyx dagger]

Social media account, @hot elbow?

[magic scarab]

just wanted to ask if you have a fix time

[hardy dune]

I just got unbanned and they took all my rank points, i was Crown II. For a moment let’s say i forget about the ban and the points and start again from the scratch, what ensures me that i’ll not get banned again? I don’t wanna lose my time again on this game if they’ll ban me again for a stupid glitch.

[onyx dagger]

Because I dont think you need Password for your Game account.

[hot elbow]

It’s email

[onyx dagger]

Sadly, no ETA. But, Soon™️, @magic scarab.

[hot elbow]

I switched from android to iOS a few months ago

[deft abyss]

How report hack banned

[onyx dagger]

You may try Forget password, @hot elbow.

[magic scarab]

thats great thx newo

[storm flume]

Hello, @deft abyss!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx dagger]

You're very welcome, @magic scarab!

[hot elbow]

Yes I did and it’s been telling me to try again later to reset every time I try to send email code

[onyx dagger]

[fleet dagger]

Send me pubgmobile kr Discord link

[hot elbow]

But did everyone get logged out after hot fix?

[night cloak]

There isn’t one, @fleet dagger.

No, @hot elbow.

[fleet dagger]

@night cloak I need support regarding my KR version

[night cloak]

@celest shadow u got an eta on when the server region cd reset gonna happen?

[marsh kraken]

@fleet dagger You need to contact Customer Support in game in PUBG MOBILE KR

[onyx dagger]

We provide community support only for the global English version of PUBG MOBILE here, @fleet dagger.

[hot elbow]

I give up thx for trying to help

[fleet dagger]

@marsh kraken no one responding