questions

[void cedar]

I entered a room, went out and changed the server, and now I will not be able to return to the Middle East

[tribal orchid]

@void cedar now u have to wait mayne for 30 days

[void cedar]

@onyx dagger How many days to get answered?

[night cloak]

happened to me too just wait for it to be fixed #news check this channel every day for info

[void cedar]

But it's not my fault

[night cloak]

mainly before tuesday

[tribal orchid]

@night cloak thank u

[void cedar]

its glitch

[warm grail]

@void cedar how you do that

I wanna change my server back to na

[harsh siren]

Can i back to global version after i oppened on Vietnam version?

[warm grail]

Because of hacker waste put on the Europe server

[void cedar]

I was a Middle East server, I entered, played and exited, and became Europe

[devout geode]

You are answered above, @warm grail.

[void cedar]

@night cloak thanks

[night cloak]

no problem bro

[onyx dagger]

Kindly refer to #faq 5.4

[onyx dagger]

Sadly, that is a No, @harsh siren.

[warm grail]

So I do it on game for server to change?

[void cedar]

@onyx dagger
What do I read there?

[onyx dagger]

Hello, @warm grail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Also, @warm grail,
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

Try reading it, then you will Understand, @void cedar.

[devout geode]

Contact customer service in-game, @warm grail. Follow the steps in this channel's pinned messages.

[night cloak]

to the people who got banned for a day click file claim and tell the i need to talk to u then there will be contact us click that and insert images and info about the ban if ur not lucky u can wait for fixing contacting customer support is the best option now

[void cedar]

Well I will wait but rank will be difficult for me because I play on hashtags@onyx dagger

[night cloak]

wait for them to reply to u

[onyx dagger]

Hashtags, @void cedar?

[vivid elk]

Hi, I have suddenly been banned for 1 day and my rank have been reset, I didn’t use any cheat program or team up with cheater at all, what should I do to get back my account and rank?

[void cedar]

#1

#2 for your country

[night cloak]

to the people who got banned for a day click file claim and tell the i need to talk to u then there will be contact us click that and insert images and info about the ban if ur not lucky u can wait for fixing contacting customer support is the best option now

[limpid depot]

Is there anyway to request this on PUBGM korean version

[neon dirge]

Hi I need help I rank in North America and before I do some practice (control settings) in Europe then come back to North America to play and rank but I can’t go back to North America and now I rank in Europe from 0! 😭😭 I need to come back to rank in North America please help!!

[devout geode]

Contact customer service in-game, @neon dirge. Follow the steps in this channel's pinned messages.

[limpid depot]

Is there is a way to request this on PUBGM korean version?

[devout geode]

Here is community support for PUBG MOBILE global version, @limpid depot.

[main scroll]

Tdm is not working properly I can't see any enemy and my own teamates

[onyx dagger]

Try restarting the game, @main scroll.

[coral maple]

I have purchased uc from midas buy but my payment is deducted but i didn't receive uc 😩

[limpid depot]

Yes, i know, thats why i ask, because i couldn't find support for korean version, maybe someone will kindly to share if there is a link to discord channel or any other support system that will help me for korean version

[warm grail]

How will I know my if I can go back to North America server and I have done it sent my info

[onyx dagger]

Kindly refer to #faq 4.1, @coral maple.

You can know which server you have chose as the main server from the in-game settings, @warm grail.

[main scroll]

@onyx dagger after restart same I'm face same issue in classic mode

[onyx dagger]

You may check their Social media handles for customer support, @limpid depot.

Kindly Try doing a routine repair of the game, @main scroll.

[limpid depot]

Ok thanks

[onyx dagger]

You're very welcome, @limpid depot!

[main scroll]

I'm already doing this 😭

[graceful spear]

您好，Pubg小组，
我的发布帐户突然无缘无故被禁止。
昨天我玩Pubg，今天我登录时，有一条消息说您的帐户已被禁用10年。
请检查并查看我的帐户。 我从不违反出版的任何规章制度。
请做一些有用的事情。
谢谢亲爱的Pubg Mobile小组。

我的性格-5422568261
昵称ROCK々MUAZ
Gmail [e-mail]

[onyx dagger]

If the issue still persists, @main scroll, kindly report this in #old with the following details and include the screenshots as well:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

English please, @graceful spear.

[main scroll]

@onyx dagger thanks

[warm grail]

When’ll they return me back to North American server? @onyx dagger

[polar shell]

A hacker killed me

[onyx dagger]

You're very welcome, @main scroll!

[graceful spear]

Hello Pubg Team,
My Pubg Account Suddenly Banned For No Reason.
Yesterday I Play Pubg And Today When I Login There Is A Message That Your Account Is Banned For 10 Years.
Please Check And Review My Account. I Never Break Any Rules And Regulations Of Pubg.
Please Do Something Helpful.
Thanks Dear Team Of Pubg Mobile.

My Character I'd- 5422568261
NICK NAME ROCK々MUAZ
Gmail ID- [e-mail]

[polar marsh]

@graceful spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You need to contact Customer Service in-game and follow the instructions given in the Pinned messages of this channel, @warm grail.

[night cloak]

respond in english

[night cloak]

send an image

[warm grail]

I have @onyx dagger

[thorn apex]

feel free to report him at http://cheater-report.pubgm.cc/

[static grail]

@night cloak are you admin

[onyx dagger]

Hello, @polar shell!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[night cloak]

no but i can help u

[onyx dagger]

Alright then, kindly refer to #faq 5.4, @warm grail.

[devout geode]

They will not return you back to NA. They will reset the server selection cooldown, and after that you have to choose the server you want to be on.

[onyx dagger]

State your issue, @static grail.

[static grail]

@night cloak i have banned 1 day Way

[warm grail]

Ok thank you sir and I hopefully @devout geode

How can I protect my account from hackers?

[zealous night]

@polar marsh when pubg mobile indian version will come

[thorn apex]

we provide community support only for the global English version of PUBG MOBILE here @zealous night

[wooden tulip]

hi is indiaserverpubgm is rleaselce when

[onyx dagger]

We provide community support only for the global English version of PUBG MOBILE here, @wooden tulip.

[zealous night]

@thorn apex ok

[night cloak]

hi

[onyx dagger]

Hello, @night cloak!
Kindly state your issue.

[wooden tulip]

wtf why me wan plt6yw is pubgm

[night cloak]

any news abt pubgm indian version

[wooden tulip]

pls pubgm indiaversion <@&639889499718942720>

[thorn apex]

We provide community support only for the global English version of PUBG MOBILE here

[night cloak]

yes

[onyx dagger]

It is PUBG MOBILE India, and this is PUBG MOBILE, @wooden tulip

[wooden tulip]

plsss

[graceful rampart]

My friend got killed by a hacker in game that has aim and speed hacks is there a way to get my stuff back?

[night cloak]

pls

is there any server for indian version of pubgm

[onyx dagger]

Hello, @graceful rampart

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[graceful rampart]

Ty

[onyx dagger]

You're very welcome!

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

oh ok thanks

[onyx dagger]

You're welcome.

[warm grail]

Here my Id 522753940

[onyx dagger]

You won't get such information from this server, @wooden tulip. Keep an eye on this page https://www.pubg.com/en-us/category/announcements-en-us.

You need to Wait patiently, @warm grail.

[still cypress]

I have another problem

[onyx dagger]

Yes, @still cypress?

[still cypress]

@onyx dagger المحاكي لايعمل

The emulator does not work

[warm grail]

Ok I’ll and thank you for returning me back in North America server (: @onyx dagger

[still cypress]

@onyx dagger The emulator does not work

[peak schooner]

My account was blocked for no reason or I did nothing and the name in the game is ” مصري ” , and I have not violated the rules and policies of the game , ” 5284272276 ” , and this my account ID ,and I wish you to rescind this the block or the Bund and return it again

[polar marsh]

@peak schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

English please, @still cypress.
And, Kindly Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support.

And Please move to #emulator-support for Support.

You're very welcome, @warm grail.

[night cloak]

Pls help there is a recuirt event going I reached lvl 20by working so hard I forgot to add one of my accounts pls help

[onyx dagger]

Kindly state your issue more briefly, @night cloak.

The game already have reviewers for these, @serene pulsar.
Also, kindly Do Not share your personal information here.

[serene pulsar]

I am also link with them my frnd

[onyx dagger]

Then you may review In-Game.

[serene pulsar]

Ok cool

[dusky palm]

Please look at the sub-channel #faq

[onyx dagger]

Alright then. @serene pulsar

Yes, @dusky palm?
Kindly state your issue.

[night cloak]

Hello! I’ve got the same problem as yesterday

[onyx dagger]

You may contact Twitter support for this issue, @night cloak.
This is the community support channel for PUBG MOBILE.

[night cloak]

For some reason, game does not throw tweeter on the application, all in all this game opens a site on which the page does not exist

[violet lark]

@fluid crest hi

[fluid crest]

Hey? @violet lark

[wanton notch]

iD: 6109468281
Device: iPad 8 generation
Wi-fi/Cellular: Cellular model
Country: JAPAN

bug: I'm not doing anything,
but I was banned😢

[onyx dagger]

Kindly try downloading the Twitter app in your Device and then Try again, @night cloak.

Yes, @violet lark?

[night cloak]

I have this application but it doesn’t work

[sand path]

Confirmed, it is permanent.

[round matrix]

Hi could anyone tell me when is the next update for pubg?

[onyx dagger]

Try restarting your device, @night cloak.

There are no updates coming up for now, @round matrix. If they do, they will be posted in #news. Keep an eye on it.

[round matrix]

ok i hope there will be one soon so i can log into my account

[onyx dagger]

What's the issue?

If you are not able to log in to your Game account, kindly refer to #faq 4.6

[round matrix]

Bascially a hacker logged into my account and updated it (idk how) he updated it. Then when i check play store for updates there are no updates

[onyx dagger]

You need to contact Customer service in-game about this, as only they can help you with Account related issues.

[round matrix]

yesss i know you said that yesterday i was just asking about the next update thanks

[mental minnow]

Salamw alaikwm

How Can Fix This Problem Can't open mic

[sick shale]

@mental minnow Go to settings > Other > Gameplay management, and select Yes if your age is above 18

[onyx dagger]

You're very welcome!

[sick shale]

@night cloak Already answered them, no need to repeat

[night cloak]

potato pc lag ser

why does the site open but not the application? there was no such thing before

[mental minnow]

@sick shale i do it but don't fixed

[sick shale]

@mental minnow Take a screenshot please

[night cloak]

Can one...

I talked to customer service yesterday and they didn't fix my server

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[dense dove]

He is hacking

[storm flume]

Hello, @dense dove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@storm flume noice

[foggy parcel]

Why why i have banned ????? Whyy ????

[mental minnow]

@sick shale I just didn't know I clicked my hand and made me no

[strange lion]

My account has been banned for no reason Can you help me?
ID:5228950178

[polar marsh]

@strange lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry ember]

For no reason 1-day with rank Bronze V reset. I hope get back all my rank.
ID - 5182826024
Iphone 11 pro / WIFI / NETHERLAND

[night cloak]

its bug pls wait for it to be fixed

[devout geode]

Emulator?

[knotty plover]

no

[wintry ember]

Im still waiting

[knotty plover]

i am game 25 lvl 18kkk

already played was 25 LVL and right now writes that I'm not a tester

[still crater]

Hi

Someone is hacked my account

[sick shale]

@still crater Do you have access to your PUBG MOBILE account?

[still crater]

Yes

Today hacker link my account his facebook account

So i cannot login

If hacker change my link email i cannot do anything for my account

[sick shale]

@still crater Contact customer service and request to deactivate the hacked social media account, you may follow the conversation below:

[still crater]

I already contact

But hacker still login my account

[knotty plover]

pls

[sick shale]

Wait for a response from customer service and follow their instructions, @still crater it's your responsibility to protect your social media account which is the only way to access your PUBG MOBILE account, however here's some steps on how to secure your account
#news message

[trim jasper]

Hi i have an issue if someone can help please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @trim jasper @knotty plover. Remember to read through #faq before asking questions in the support channels.

[still crater]

After 2 day's my account is hacked going on 1 month so many time i do request customer service but still notl yet get any reposone from tencent

[stark quarry]

The hacker I’ve been trying to get rid of is currently on my account!!!

[sick shale]

@stark quarry Scroll up and read my messages

[alpine flower]

@thorn epoch ask your doubt here

[trim jasper]

Hi, Please i want to change my account region to Morocco but i can't find the button

[stark quarry]

This isn’t about my social media account it’s about the game and how I’ve been trying for over a week to get rid of a hacker and the service is simply terrible

[exotic flame]

When pubg india is gonna release?

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[sick shale]

If your account was created in EEA countries, or if you've selected a country that is in EEA region while creating the account, then Change country option won't appear due to their laws

[timber trail]

Why I got 7 days banned

[polar marsh]

@timber trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[still crater]

I cannot open link Rebel

[trim jasper]

@sick shale but i don't live in europe, i want to transfer my account to my country

[stable ferry]

Good evening sir

I have issues with my account

Can you please check and let me know the reason for this banned plz

[polar marsh]

@stable ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

It's not possible, feel free to create a new account

[dreamy vapor]

@still crater same like me bro

[trim jasper]

So there is no other way

[dreamy vapor]

he still have access to my account, and I can't unlink the account

[still crater]

@dreamy vapor i cannot open right now

[broken tree]

My friend got banned for nothing, its said that he most downloaded pubgm from app store and he already downloaded it from app store not from something else... All his rank have been lost

[dreamy vapor]

@still crater oh god, try contact cs bro

@still crater have you update the game?

[still crater]

@dreamy vapor i already contact cs bro but need to wait 60 day's

@dreamy vapor i already do update bro

But hacker link my account his facebook account

[sick shale]

@still crater Only customer service can solve this issue, contact them asap!

[still crater]

Hacker unlink my facebook and twitter two social link

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[leaden coyote]

@sick shale When the server problem started to annoy, we cannot find the rank to answer us !! Help and support are not responding! It's almost time for me to delete the game.

[night cloak]

@sick shale pls check dm

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[knotty plover]

yesterday I played metro poyal received 25 LVL, today I go in the morning and I get a black screen then this inscription that I am not a tester even among my friends I am not in the rating was in 8th place 18kkk, I have everything tied to email, twiter, and went to the test

[still crater]

@sick shale if hacker hacked my account he can do my email unlink or not

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[gritty lava]

i got banned and then got unbanned 10-15mins later. I think i got banned for using UU booster but im scared ill get banned again since i think i might have bybassed the ban on accident

[upper wolf]

How to send a non-issues request to the support team?

[night cloak]

i got banned for 1 day using the real pubg mobile app ?

[sick shale]

@night cloak #questions message

[sick shale]

What do you mean

[pure path]

Hello

[upper wolf]

Want to send a request

[pure path]

I need help my server is changed i want to change it back

[sick shale]

@upper wolf Request of what

[storm flume]

Please refer to this channel's pinned messages for further information, @pure path:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[quaint ibex]

Am frm india

[night cloak]

@sick shale pls check dm

[vagrant forum]

@night cloak #questions message

[upper wolf]

Item to be purchasable

[sick shale]

@upper wolf Like a suggestion?

[pure bane]

@night cloak @pure path
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

[still crater]

@Rebel hacker can unlink my email or not

[night cloak]

@sick shale i got b4n for using pubgm client app

[upper wolf]

No just a special request

[night cloak]

nope

[leaden coyote]

@RebeL When the server problem started to annoy, we cannot find the rank to answer us !! Help and support are not responding! It's almost time for me to delete the game.@vagrant forum

[vagrant forum]

I literally gave you the message link, @night cloak.

[pure bane]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

This

[sick shale]

You can send it to customer service, also suggestions are welcomed in #old

[upper wolf]

Do you mean in-game support?

[sick shale]

Yes

[still crater]

@RebeL if hacker link my account his sociak login so he can unlink my email or he cannot do unlink my email

[vagrant forum]

Start a conversation with the customer service via the in-game settings, @night cloak. The bot will ask you some questions, answer them accordingly and you will be asked to provide your ID by the customer service.

[pure bane]

Im also face the same situatio.

First u need open the game and go to the customer service ingame .. Then follow the step .. Tap the chat icon

[leaden coyote]

@upper wolf It doesn't work, they don't even answer, man, don't hope for nothing!

[night cloak]

nope

[vagrant forum]

@leaden coyote, if you have already contacted the customer service then all you can do is wait. We cannot help you any further.

[upper wolf]

I actually tried but no answer for that i just asked if there is any another channel, thanks

[leaden coyote]

@vagrant forum I've been waiting for 4 days until the season will end until I get an answer

[night cloak]

how long is this bug going for ? b4n for using fake pubgm while its not fake

[pure bane]

Yes .. We need to wait patiently .. Because there are many person face that issue .. Not just three of us

[still crater]

@pure bane if hacker link my account his social login so he can do unlink my email or not

[pure bane]

Im also dont get any answer about to reset the server.. Hmm so sad . Its make me unable to play pubgm bcs the server does not suit in my area

[night cloak]

can someone fix this bug i cant play anymore cuz i used a ''fake'' pubgm

[leaden coyote]

When will I increase my rank?@vagrant forum

[merry osprey]

!rank

[storm flume]

The !rank command is disabled in this channel, @merry osprey. Please execute the command in #481204134859505684 instead.

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[pure bane]

My customer service via game doest not working right now. Why?

[night cloak]

@night cloak bro can i transfer my pubg mobile kr account into pubg mobile india??

[hazy burrow]

What’s the solution to the 1 day ban because I’m using a bad PUBGM version when I downloaded it from App Store and removing all my ratings

[barren shard]

When the problem of 24 hrs banned will be fixed??

[night cloak]

@night cloak Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

okh

[night cloak]

Could you share a screenshot of the issue?

[vivid rock]

I need royal pass

[night cloak]

@vivid rock Please checkout #rp16-giveaway to learn how you can grab yourself an RP plus and 5000 UC.

[pure bane]

They are not rplying my chat

[night cloak]

@pure bane This is not a live chat. Please wait for their reply.

[pure bane]

Yeah i know .. But the computer also dont rply its.. Usually when i open this chat conversation it automatic appear

But this time not

[night cloak]

Could you share more screenshots of the entire conversation?

[queen coyote]

Hello. I am facing the problem of hacking social network Facebook. Then another person visits and plays my account. I still have access to the account thanks to email and Twitter. Could you help untie the social. Facebook network?
ID-525586550
Nickname iRICH ・ SATANIC
I can provide screenshots of payments and moments from games for 2019
Attached is a screenshot of extortion of money from a hacker

[night cloak]

@pure bane It clearly asked you to wait while it sends the information to an agent. Please have patience.

[amber saddle]

Hii, where can i find report cheaters room?

[pure bane]

Okay

[storm flume]

Hello, @amber saddle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

guys i need help please

Pubg Mobile Beta Version Download Link

[plush lance]

hallo pubg

[onyx dagger]

Yes, @night cloak?
Kindly state your issue.

[night cloak]

I cant play anymore

[onyx dagger]

Kindly state your issue, @plush lance.

[waxen kiln]

FIgjjrogelptgjer

[night cloak]

It says i got fake pubgm but i downloaded it on appstore

[onyx dagger]

Kindly refrain from encouraging others to download the game from unofficial sites, @unique mauve.

[night cloak]

And now i got b4n

[onyx dagger]

Did you receive 1 day ban, @night cloak?

[unique mauve]

@onyx dagger ok. Iam sorry

[night cloak]

Yes @onyx dagger

[onyx dagger]

No worries, @unique mauve.
Kindly delete it.

[unique mauve]

@onyx dagger i have deleted it

[night cloak]

I wanna grind ace today but i cant now

[onyx dagger]

This is a known issue, @night cloak.
Kindly be patient, also, feel free to report in #old.

Sure, @night cloak. My DMs are open.

[night cloak]

@onyx dagger so i gotta wait 1 day?

[onyx dagger]

Great, @unique mauve!

[unique mauve]

@onyx dagger thanks

[onyx dagger]

Yes, @waxen kiln?

[night cloak]

B4n for no reason cant grind anymore @onyx dagger

[onyx dagger]

@onyx cairn will answer you when he is free, @night cloak, hopefully.

Again, the issue is known, @night cloak.
You may report in #old.

[onyx dagger]

Yes.

[elder bloom]

@polar marsh we are not from india but it comes like this

[onyx dagger]

You're welcome!

That is a Glitch, @elder bloom.
Kindly try restarting the game.

[weak lichen]

I want to change the server

I'm waiting for respond more than 2 days

[onyx dagger]

You may contact Customer Service in-game for that, @weak lichen.
Follow the instructions given in the Pinned messages of this channel.

[weak lichen]

I did that

[onyx dagger]

Alright then.
Kindly refer to #faq 5.4

[icy ore]

What should I do when i lost Europa region because i changed it in rooms filter. There WASN'T any error I can't use this server for next 60 days.

[onyx dagger]

You may contact Customer Service in-game for that, @icy ore.
Follow the instructions given in the Pinned messages of this channel.

[icy ore]

ok thx

[onyx dagger]

You're very welcome!

[icy ore]

btw I already sent message to pubg support gmail/mail

few hours ago, still no replied

[lofty locust]

Lol I lose match because of hacker has unlimited HP

[plush lance]

Are many reports blocking the account?

[clear spindle]

patience.

[storm flume]

Hello, @lofty locust!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[plush lance]

..

[clear spindle]

What do you mean??

[unreal coral]

my player stuck in ground when i land and my HP goes to 5
id = 5962722047
device = gameloop
country = Pakistan

[storm flume]

Hello, @unreal coral!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[unreal coral]

they are not replying #old

[plush lance]

Someone wants to block my account by many reports and I don't know if my account will be blocked or not

[unreal coral]

if you are cheating so yes

[plush lance]

Please Help

[clear spindle]

It won't if you don't violate any rules.

[plush lance]

I do not use any methods of fraud

[unreal coral]

[plush lance]

The person just wants to lock my account, but he informs me and I'm afraid

[clear spindle]

@unreal coral provide detailed information (such as video recording) so that they could investigate the issue. You won't get a reply in #old.

[plush lance]

please help

[unreal coral]

i will try but my game lags and with recording i cant play it

[clear spindle]

Screenshots.

[clear spindle]

@plush lance you have been answered.

[plush lance]

I am afraid that my account will be closed due to the reports

[unreal coral]

my rank is going down because whenever i land my player stuck and after 10 - 5 sec my player get damage and sometimes i got knock

[storm flume]

You can now access #emulator-chat and #emulator-support, @unreal coral. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

Post the diagnosis screenshot of the emulator in #emulator-support.

[toxic horizon]

We play 180 ms plus 😭

[unreal coral]

which server

[toxic horizon]

Europe Server

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

State your issue in game customer service.

[plain tusk]

When Pubg Will Came In India 🇮🇳 ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @plain tusk.

[halcyon schooner]

F

[last elk]

May i ask if i have made a payment through midasbuy, but i didnt receive UC, is there anyway to resolve the problem?

[sick shale]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
[e-mail]

[elder bloom]

Ifwe restart our mic doesn't work and that's very bad while playing competitive

[last elk]

so i just email to that mail isit?

[mighty compass]

I contacted the support a long time ago and I still didn't get my problem fixed what should I do

[gritty sky]

I cant link my mobile number to pug to change my region

Can anyone help me ?

[sick shale]

@charred fox Click on the link below for more information about Metro Royale Challenge
https://twitter.com/PUBGMOBILE/status/1329197966972887046

[last elk]

Pardon me for another question:
When i enter the game, it shows that i need to download pubgm from appstore, despite the fact that i actually downloaded pubgm from the app store, and hence my account is locked for 1 day, what is wrong?

[mighty compass]

@polar marsh I didn't get my server changed even if contacted the support a long time ago what should I do, help please

[gritty sky]

I don't get the verification code on my number

[queen coyote]

Is it possible here with the help of moderators to unlink the social network from the PUBGm account? due to hacker attack
In-game support takes too long to respond

[night cloak]

My global version is running without vpn in India

[clear spindle]

@queen coyote Only in game customer service could help you with account related issues.

[spring pasture]

What😱😱

[clear spindle]

@gritty sky Try after a few hours.

[clear spindle]

SO???

[gritty sky]

I've tried it a dozen times

[night cloak]

[clear spindle]

Move to a discussion channel if you don't need any assistance,@night cloak.

@gritty sky then you gotta wait for a while.

[gritty sky]

Ok btw i've been waiting since 2 months and the issue is still there

[clear spindle]

#old.

[night cloak]

I need this in my account

@clear spindle theres a bugg

[clear spindle]

??

[night cloak]

I got b4nned

For fake pubg while downloaded appstore

[clear spindle]

The team is aware of the issue and is being fixing those.

[night cloak]

But the b4n wont be revoked

Now im slacking for conqeuror

[clear spindle]

False suspension will be lifting.

[mint prairie]

I got ban by fake pubg 10 years 😭

[polar marsh]

@mint prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

It says im for 1 day suspended but still not revoked atm

[clear spindle]

It will wait patiently.

[dark vault]

I need help.
My friend accounts got hacked by some indian yesterday. But luckily we managed to secure all the 3 logins.
But issue is the that indian guy have my friend account logged in his mobile. And this error is coming when we try to login. We have all the logins secured. All payment proofs each and everything.
Any admin can tell me how to solve this issue. really worried about that account its mythic fashion.

[night cloak]

Do you think i can play today?

[clear spindle]

@dark vault @young void Contact in game customer service from the login page.

[young void]

Tried a lot no response

[clear spindle]

@night cloak I'm not sure about that. Apologies for the inconvenience.

[clear spindle]

Wait for their response.

[night cloak]

Rip the grind no ace today

[young void]

How many days will take

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @young void.

[night cloak]

Excuse me, my account has been adopted. And I'm to know why. I'm an added player.

[rough ingot]

Adopted

[clear spindle]

@obtuse urchin For real??

@night cloak what do you mean?

[tired hare]

I got killed by bombs in a building

Any explanation for that???

[heavy vortex]

Video or something? @tired hare

[night cloak]

I was adopted by mistake@clear spindle

[rough ingot]

Bruh Wdym adopted

[clear spindle]

You mean in game account got banned ??

[night cloak]

Yes

I've been playing the game since season 4 and i've been playing the game and i've developed a lot of weapons.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper kestrel]

how to link twitter acc ?

[storm flume]

Please refer to subpoint 2.2 in #faq for further information, @dapper kestrel.

[covert umbra]

my squad wins are stuck at 13. same was the problem in last season. you can see i have 14 wins in europe tpp squad (platinum tier) while 4 wins in middle east tpp squad (gold tier)

[half yarrow]

Hello admin my acc was banned for 1 day only i do 22 Kills idk why can you unban that because i need acc for tonight.

[halcyon pumice]

Hello admin my account got banned for 7 days without any thing . In the email I got reply related to jailbreak as I am using android device how come it's possible. My tier also reset to bronze this is unfair I earned every single point by camping . This so unfair .my pubg I'd 511310231 in game name M4xiconic .

[polar marsh]

@halcyon pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper kestrel]

does anybody know how to link 2nd social account??

[covert umbra]

what account is already linked with your account?

[dapper kestrel]

facebook

i wanna link twitter

[covert umbra]

Isnt there any option to link? there should be option if you don't already have linked two of your accounts (gmail+facebook)

[olive dove]

Make sure that you do not have 2 accounts already linked, @dapper kestrel .

[olive dove]

Have you switched from ios to android or vice versa, @dapper kestrel

[tired hare]

I have the death replay

[elder bloom]

@polar marsh when we restart in middle of match why our mic doesn't work?

[dapper kestrel]

yes

[covert umbra]

someone help me too

[olive dove]

@dapper kestrel your account might be connected to google play account, which you can't see from ios phone. Same for the other way around.

[earnest aurora]

How do I change the color of molotov fire???

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @covert umbra.

[dapper kestrel]

my account was connected to gamecenter but i have already unlinked?

[elder bloom]

@storm flume why mic doesn't work when we restart

[remote falcon]

I still didn’t receive a message about to change my server after taking my Character id and my nickname plz help me...

[covert umbra]

you need to wait for the reply of customer service. it takes almost 7 days

[remote falcon]

But when i reported about my server change it replied me within 2 days

And after that it wanted my character id and my nickname and I gave it also

[covert umbra]

The first replies are usually automatic. the customer service would have received your id. it can take almost a week to get reviewed. Sabar ka phal meetha hota hi

[dapper kestrel]

should i wait for 7days to link new acoount after unlinking?

[molten pewter]

Hello guys i have one question why no have ipad air 4 90fps ?

[olive dove]

@dapper kestrel yes, you can't access your game account from the unlinked account,but you can use the other one.

[remote falcon]

Ok whatever u say bro

[dapper kestrel]

but there is no option to link

[covert umbra]

@remote falcon I am actually not from officials. you can wait for officials to reply you. I am just having some time here. hehe

[olive dove]

@dapper kestrel your inquiry has been amswered.

@covert umbra so avoid interfering while staff are active in the chat, please.

[dapper kestrel]

im so confused sorrry, so there is no way to link new 2nd account before 7days?

[olive dove]

@dapper kestrel to complete the unlinking process you have to wait for the 7days period. After this you can link another account.

[dapper kestrel]

ohok thank you

[olive dove]

The unlinking process will get cancelled if you logged in from the selected account to be unlinked before the 7 days period ends. Therefore, please be advised to use the account you want to keep to log in to your game. @dapper kestrel

[iron sparrow]

I changed my server to NA from EU but my tier data did not transfer with me like the dev log video said it would! I’ve played 50 hours so far this season! Please don’t tell me that I just wasted all that time!

[signal tartan]

But I always play on Asia don't want to play in middle East I can't wait for a whole season to change my server please help change my server please

[storm flume]

Please refer to this channel's pinned messages for further information, @iron sparrow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to this channel's pinned messages for further information, @signal tartan:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[graceful crest]

Same here pls help

[iron sparrow]

Yea that doesn’t help

[olive dove]

You need to contact the customer support to assist you with resetting server selection cooldown, please be advised that this is one time service.
@iron sparrow ,@graceful crest, and @signal tartan

[iron sparrow]

@olive dove in game customer support?

[olive dove]

Yes, @iron sparrow
If you checked the pinned msgs in this channel you will find the steps to follow.

[iron sparrow]

Ok thanks

[graceful crest]

Do we have to give charecter id and the charecter no. Both

In the customer support?

[olive dove]

@graceful crest only user ID, a number starts with 5.

[graceful crest]

Okh thnx

[signal tartan]

@olive dove sir what to select in help section there are 8 option

[terse stump]

I need change my country to iraq its indya now 100 days intel I can to change it plesse help

[olive dove]

@signal tartan
Click on the chat icon on the top right to start conversation.
State your issue.
Then follow the steps in the pinned msg in this channel.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @terse stump.

[signal tartan]

@olive dove done I send them my pubg id with a note requesting to change my server from middle East to asia what you think how much they take to solve my issue

[ornate valve]

Please don't send

These things

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @signal tartan.

[iron sparrow]

I contacted them and they said they'd fix it as soon as possible. I'm trying to grind rank and it's time sensitive. How long will this take? Because for now I cannot play

[celest shadow]

User has been handled, @ornate valve. Fear not.

[ornate valve]

@celest shadow ok

[signal tartan]

@iron sparrow they atleast reply you I did not even get a reply I am on Ace grinding hard to get a rank 😏

[scenic ridge]

Why PUBG Mobile banned Coffin's acount?

[signal tartan]

@polar marsh sir please change my server from middle East to Asia ASAP

[vocal frigate]

How to Buy UC from India

[storm flume]

Please refer to this channel's pinned messages for further information, @signal tartan:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[signal quail]

I have Some Video of cheater and temas So How I Can Report Him for punishment ?

[signal tartan]

@storm flume I already follow those steps given in pinned message I want to change my server ASAP can you help me with that ?

[storm flume]

Hello, @signal quail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@signal tartan wait for customer support, no other option

[signal tartan]

@storm willow oh ok

[stable abyss]

Please can I talk to a responsib

Can I speak with a person in charge, I banned myself yesterday for 24 hours without any reason, even the rank became bronze.

[slender yew]

Your answer pubg with teaming is what!!???

[storm willow]

@slender yew report them ingame.

[slender yew]

I have video already

[vocal frigate]

@polar marsh How to Buy UC from india

[devout geode]

Here is community support only for the global English version of PUBG MOBILE, @vocal frigate.

[iron sparrow]

Seriously, how long does it take for this "one time server cool down" thing?

[vocal frigate]

@devout geode yea I'm using Global Version of PUBG Mobile, need to buy 41 UC From India

[gloomy yacht]

@late scaffold Thats lag
Answering from #old

[devout geode]

Then you should know, that the game is currently unavailable in India.

[late scaffold]

When I shoot someone the blood comes out of him, but he does not damg

[gloomy yacht]

Yeah thats because either you or your target is lagging

And if they kill you first your probably the one lagging, or you're both lagging

[late scaffold]

Ping 40

[gloomy yacht]

Mm

[late scaffold]

I dont have lag

[gloomy yacht]

I really don't have an explanation then, maybe its server lag, who knows

[tawny nova]

Any admin is in chat I have one question please message me personally request

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tawny nova. Remember to read through #faq before asking questions in the support channels.

[late scaffold]

This is a very annoying thing that I lost a lot because of it

[gloomy yacht]

The problem is, I normally have around 100-500 ping (I live in NA and use the NA servers) and play normally so it may be your internet but I'm not a techinical guy so, 🤷‍♂️

[night cloak]

I am not getting 90fps...it flactuates in classic matches..This is happening after the update..Sometimes the game freezes.. Sometimes fps drops to 40

@night cloak Please share your report in #old. Make sure to include your device info as well.

[drowsy kite]

hello I got banned for 1 day but didn't get demoted to bronze v and statistic resetted why? or is 1 day ban don't get demoted

[exotic quartz]

suck pubg i give video avedece for hacker but he not baned he go redy crown 2 suck noop deloper pubg mobile all suck

[terse stump]

Thy didn’t help me out I need to changed can you help me with this

[warped shard]

Can anyone send me the link of PUBG mobile India discord? Official

[late scaffold]

Why can't I buy items in PUBG, the Korean version via ID

[onyx cairn]

@night cloak it's pinned in #news

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @late scaffold.

[iron sparrow]

Ok, two things.

1. this was posted 3 days ago. Is there still no fix? Or have people been able to successfully change servers?

2. will my tier data ACTUALLY transfer as promised or am I screwed out of 50 hours of grinding?

[devout geode]

Nobody promised you transferring your points to another server.

[sly ember]

When pubg will come

[iron sparrow]

Yes they did. Check the dev log video

It literally says "if players change servers in the middle of the season then tier data will transfer with them"

Also mods on this discord told me that is true

[devout geode]

Alright then, my bad.

[steady bay]

Pls help me I can't change my region there's no option to change it in my account

[sand folio]

Did any one get a reply for server changing accidentally???

[night cloak]

no

im gona go play oubg

[celest shadow]

Please report this in #old, and remember to include the following details, @drowsy kite:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[celest shadow]

1. It will happen after the fix has been implemented.

2. If it did not transfer, you may report the issue in #old.

[silent otter]

When are they going to fix the server ??

Its been daysssss

[tender scarab]

Play kr version it is fine 🐱

[iron sparrow]

Who knows. Some mods told me last night that my tier would follow me to my new server. Talk about misinformation

[celest shadow]

Can you provide a screenshot, @steady bay?

[silent otter]

It’s really frustrating they are taking there time

[tender scarab]

[cerulean umbra]

Hello i have an issue i have click by mistake on the room search server change and without any disclaimer my server has been changed to Middle East. How i can change back to europa ?????????

[silent otter]

You have to wait till they fix it

[tender scarab]

Is anyone here from honk Kong or near East

[light ore]

Can you guys disable my google play and Twitter account? My ID is 5267938775

[silent otter]

But let me tell you it’s gonna take long time

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @light ore.

[minor isle]

Why u guys promoting the hackers

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @tender scarab.

[night cloak]

[silent otter]

Because.they pay very well

[minor isle]

We are fed up with this hackers

[silent otter]

They dont get banned

[iron sparrow]

@silent otter if it takes more than 24 hours I'll quit this game for good. And I also pay very well lol

[minor isle]

Do something to hackers

[rough river]

We want kill massage for ( crossbow 🏹😍🔥)

[minor isle]

Otherwise not bring indian pubg version

[night cloak]

@rough river Feel free to share the idea in #old.

[tender scarab]

YouTube

[night cloak]

@tender scarab Please chat in #chat.

[minor isle]

We don't need this hackers

[storm flume]

Hello, @minor isle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[remote jetty]

Good evening. Please help me,I played this season on Europe and in all other seasons, too, one familiar told change to Asia server and perform the RP mission I change and now can't return back ( write 60 days please return me back Europe I there rank raised. And he got a few thousand dollars into the game. Please return me to Europe. My IDY 5316429581

[night cloak]

@remote jetty Hey, if you have any server selection issues, please contact the customer support via the game settings. Refer to FAQ 5.3 in #faq for further instructions on how to contact support. The support will reset it for you one more time.

[minor isle]

U are nothing doing for hackers. U have any partnership with hackers

[night cloak]

@minor isle Please read the mentioned message above.

Feel free to share feedback in the #old channel. Let the developers look into the issue.

[minor isle]

Already I 'm sending mails to the pubg team. They are not doing anything I have clear report @night cloak

[short lichen]

I live in north america and I didnt know about the new server thing where the server is permanent so I accidentally tapped europe and now I regret it since I cant play NA, is there any way for me to change the server

[night cloak]

@minor isle The mail is for general inquiries. Please use #old.

@short lichen Hey, if you have any server selection issues, please contact the customer support via the game settings. Refer to FAQ 5.3 in #faq for further instructions on how to contact support. The support will reset it for you one more time.

[icy ore]

are here tickets? where?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @icy ore.

[gloomy yacht]

This may just be clientside, but the leaning is very delayed, and I get the feeling it’s clientside because sometimes it works perfectly fine and other times it works after I already killed whoever I was trying to use the lean in, although this seems to be patched sometimes it just won’t work until a solid 1-2 seconds later (Sixth gen Apple IPad and WiFi)

[hot warren]

How to i join pubgm taiwan discord server?

[night cloak]

@gloomy yacht Do you have a screen recorded video?

@hot warren There’s none.

[sand folio]

Sameeee but i changed to NA

[hot warren]

Why?

[gloomy yacht]

No but I'll probably make one later and show it

[night cloak]

@hot warren Usually Discord is blocked in those countries by their government.

@gloomy yacht Feel free to share it whenever you can.

[gloomy yacht]

👌

[sick shale]

@light ore Don't bypass chat filter

[sand folio]

@night cloak whuts the estimated time of the changing server by midtake thing?

[light ore]

IVE WAITED 4 days from tencent to contact me back. Still nothing.

[night cloak]

@sand folio 60 days.

[sand folio]

@light ore i did the costumer service thing

[iron sparrow]

This is a scam

[light ore]

IVE SPENT OVER $3,000 over pubg

[night cloak]

@light ore It can take a few days to a week or two.

[sand folio]

@night cloak i did the costumer service thing

[iron sparrow]

3k are rookie numbers

[light ore]

Siiiiiighhhhh

Not when your poor like me

[night cloak]

@sand folio Wait for it to get reset. There’s no ETA at the moment.

[sand folio]

More than 3 weeks?

[night cloak]

It shouldn’t take that long.

[signal tartan]

@storm flume change my server ASAP waiting for a response for almost 2 hours

[night cloak]

@signal tartan Hey, if you have any server selection issues, please contact the customer support via the game settings. Refer to FAQ 5.3 in #faq for further instructions on how to contact support. The support will reset it for you one more time.

[sand folio]

@signal tartan 4 days here sooo be calm

[light ore]

....

[night cloak]

BugpM

[light ore]

Indonesia hacked me

And I have his number.

[night cloak]

Please use #chat for regular discussion.

[light ore]

Cuz it was hard work over time...

Streamer....

[night cloak]

Please #chat.

[signal tartan]

@sand folio popularity of this game vs they provide support to their customers ...And this update that you stuck in a server 😖😖😖

[serene bear]

@dense nova I have 2k battle coins..can I able to redeem uc in Libya server??

@night cloak rly pls

[night cloak]

@serene bear Try redeeming at a later date. The server is having issues atm.

[void cedar]

@night cloak How many days for the client servant to respond

[night cloak]

@void cedar What do you mean?

[dusty path]

pubg pls fix your new point system its broken.Chicken dinner plus 10 points and toosoon minus 47.How is it possible to rush conqueror like that

[short lichen]

@night cloak whats the email of the PUBG support

[night cloak]

@short lichen [e-mail].

@dusty path Feel free to report it in the #old channel. Let the developers look into the issue.

[void cedar]

How many days to get answered in pubg @night cloak ?

[short lichen]

I wasn’t able to like understand how the customer server works, it was basically a bot keep telling me about something I don’t wanna know

[night cloak]

@void cedar It depends on multiple factors but should be within 2 weeks.

[dusty path]

@night cloak Its normal for normal players if they are not pushing conqueror but for ppl that push conqueror they will notice the difference so i dont think pubg will even bother to fix it

[void cedar]

Two weeks and I raise the rank ??

[night cloak]

The automated bot is to redirect you to the correct team, help with basic questions and relay your information while telling you to wait and have patience.

[void cedar]

@night cloak I was playing an evaluation on the Middle East server and there was a GLITCH in the servers. The server was transferred to Europe. If you want to video, I will save it

[night cloak]

@dusty path Feel free to report it in the #old channel. Let the developers look into the issue.

@void cedar You can play on your current server. Once you make the server change, your stats will move to your new server as well.

[silent otter]

Fix the server

[iron sparrow]

@night cloak that's not true

You guys told me that last night

It's supposed to but it doesn't

Don't tell people that until it's fixed

[void cedar]

@night cloak I was playing in the Middle East, I got a bug and it became Europe and my rating on the Middle East

or glitch

[night cloak]

@iron sparrow If it wasn’t the case for you, please report the issue in #old.

[iron sparrow]

I did and apparently this is an ongoing issue

[night cloak]

@void cedar There was a custom room bug, but it was fixed.

[iron sparrow]

Apparently it's been going on for a week now but the mods are still telling people that their tier and stats will transfer

[grave abyss]

@onyx dagger

hey, remember me? I wanted to ask, is it normal that my correspondence was deleted in the support in the pubg?

[onyx dagger]

It can be a sign that the conversation is now inactive/end, @grave abyss.

[grave abyss]

that is, it may mean that they will not answer me??

[onyx dagger]

It can happen when the chat is inactive, @grave abyss.
As you have stated the issue to them, you need to wait.
By the way, did they ask you for your ID?

[void cedar]

Yes, I don't know the bugs. I played the European server room

[idle turret]

What should i do if pung mobile email reply doesn’t solve my issue

[void cedar]

@night cloak I got this glitch with me, and now I can return to the Middle East

[grave abyss]

Yes, they did, that is, I need to wait and write again, or wait until they answer?

[night cloak]

@void cedar Then you just have to contact the customer service and wait.

[onyx dagger]

You need to probably check the in-game settings if the server reset option is now not locked, @grave abyss.

[idle turret]

What should I do if pubg mobile reply email doesn’t solve my issue

[grave abyss]

can you explain in more detail?

[void cedar]

ok

[night cloak]

@idle turret The email support is for general inquiries. If you have any account related issues, contact the customer service in-game. If you are reporting a bug, please use #old.

[ancient citrus]

Id - YoutubeMAMA I got banned for 2 day without any reason and in game customer service not respond whit should i do i wait over an 24 hour tell me what should i do 😡😡😡

[onyx dagger]

Well, as you said that you received a message from the Customer Service where they are asking for your ID, you need to provide your ID to them, and then you need to now keep an eye on the in-game settings too, to see if the server is now reset, @grave abyss.

[tacit cloud]

Hello heroes,
my account has been hacked, because of someone who has entered the account and linked the account via email and Twitter, and after I only have Facebook, but after a long time I was trying to retrieve the account, and I could not, and today when I register the account it appears as a new account, the thief has done By unlinking Facebook if there is a solution I want I hope you will help me.thank you❤️❤️
I have proof and data..

[night cloak]

contact customer support

[onyx dagger]

This issue is known, @ancient citrus.
Kindly file claim and wait patiently.
Feel free to report this in #old.

[ancient citrus]

@onyx dagger i was claimed yesterday at 10: 34 but in game customer service not respond what should i do

[agile copper]

My social media account has been hacked, so the hacker also hacked my pubg account and that's why my pubg mobile account is banned for 10 years . My pubg mobile ID is more than 72+ level, 4 season consecutive royal pass with ez mission licence, 5455 achivement points . I never used hacks or cheats and i also don't support it so please unban my pubg mobile account .

Nick name - KAALॐ๛NINJA

ID - 5231161264

[polar marsh]

@agile copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly refer to #faq 5.4 for that, @ancient citrus.

[cyan sorrel]

HELP!! I played a room in Europe and now I can’t return to SA. What should I do?

[onyx dagger]

That's sad to know, @cyan sorrel.
You may contact Customer Service in-game for that.
Follow the instructions given in the Pinned messages of this channel.

[night cloak]

When users get the ban message you don’t need to reply, @onyx dagger.

[onyx dagger]

My bad. @night cloak

[night cloak]

You’re fine!

[onyx dagger]

@night cloak

[night cloak]

@night cloak any info about the bug

Hello

[onyx dagger]

Hello, @night cloak.
Kindly state your issue.

[tacit cloud]

There is no customer support, there is a useless bot...

[onyx dagger]

If you answer the bots questions correctly, then it will guide you to one of the staff member, @tacit cloud.

[green glacier]

Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 3 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg

PUBG ID :5210834266

[polar marsh]

@green glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@night cloak Stop responding to questions about suspended accounts please

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account reated issues, @night cloak.

English please, @hardy copper.

[hardy copper]

Hello

[onyx dagger]

Hi.
Kindly state your issue.

[wanton dock]

Hello there! Today I was ranking in solo and I took a break and ate my food. So I came back to see that my account have been banned because I have used a crack version. I have been playing this game since the release of Chinese version. I have downloaded PUBG mobile for the Apple AppStore and there is no way that there is crack version IOS and I am playing on iPad mini 5. Similarly one my friends who also use iPad mini 5 got banned 2 days ago. As a player who have played your game for more than 2 years, i ask you to please fix this issue and unban my account. I have only this week to push for conqueror and next my school start. And because of this ban I have lost all the match that I played and all my efforts went downhill. I beg you to check and fix this issue. Please please don’t do this to me. Right now I am very frustrated that all my time went to waste. Please fix this issue. 😭

[hardy copper]

I need help with the server

[night cloak]

@wanton dock same happen to me just wait it to be fixed i went to sleep then woke up three hours ago my friend waking me up the i am in bronze

[onyx dagger]

You may contact Customer Service in-game for that, @hardy copper.
Follow the instructions given in the Pinned messages of this channel.

[zealous hearth]

🐽🤞🏻

[night cloak]

Wtf this ban

[hardy copper]

@onyx dagger I haven't been answered for 3 days

[honest girder]

What if we lost our mobile phone number. Which is login in pubg id. What if someone else is using that id from mobile no. Can we unlink the mobile phone no.?? Serious helo needed

[night cloak]

show some images in my dms

[night cloak]

where i can contact emulator problem??

[night cloak]

#emulator-support

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

contact in game support

if u want to reset ur server

[honest girder]

Help me 😭😭

[night cloak]

do u have a password for it?

[hardy copper]

I haven't been answered for 3 days

[night cloak]

what do u want

[honest girder]

@night cloak i can login from my Facebook now. But the ph is lost. Last time someone was using pubg from mobile no.

[half yarrow]

@night cloak hello , What is happened with my acc it was blocked only because i did 22 kills this is a joke , can you help me??

[polar marsh]

@half yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy copper]

Help

[night cloak]

whats the reason what do u want

any issue?

[stiff pivot]

This is my 1st time to buy the royals pass when dose week 2 on the challenge missions start?

[night cloak]

change ur password then

[night cloak]

tuesday

[honest girder]

@night cloak what about mobile no login?? Some1 else is using it.

[night cloak]

its bug for ios users it will be fixed pls wait

[night cloak]

u can change ur mobile no password for pubg just click forget password and u will get verification code

[honest girder]

Sir i said i lost my phone. And the mobile no too. How can i get verification code without phone. Some one else is using it.

[night cloak]

u got email linked to it?

[honest girder]

Yes i have email and Facebook.

[night cloak]

ok u can login from email

[onyx dagger]

You may move to #emulator-support for emulator related issues.

[night cloak]

its safe and contact customer support to remove ur phone number

[honest girder]

Sir i can login from Facebook and email. But what about mobile no.? Help me to unlink. Please

[hardy copper]

Change server to Europe

[honest girder]

I got the msg from help support

[night cloak]

contact customer support for a server rest one time use only

[onyx dagger]

You need to contact Customer Service in-game about this, @honest girder.
The phone number link feature is still in BETA version, so sadly, You're not able to unlink it by yourself.

You may contact Customer Service in-game for that, @hardy copper.
Follow the instructions given in the Pinned messages of this channel.

[hardy copper]

They don't answer

[night cloak]

listen we are not tencent staff we are helpler to guide it to ur way so pls don’t ask us to unban or unlink

[night cloak]

click unhelp full all the time

then enter ur email and i’d and what u want

[onyx dagger]

Did they reply?

[hardy copper]

No

[crimson bramble]

this id 5351712016 was in my team and killed me . and i reporeted him and no actions has happen

[onyx dagger]

Kindly wait for their reply then, @hardy copper.

You may report him in-game, @crimson bramble.

[honest girder]

I lost my mobile and some one else is using from mobile no. That's good huh. How do i unlink my mobile number 😭😭😭

[crimson bramble]

yes

[crimson bramble]

yes

[onyx dagger]

Which means sadly you're not able to unlink your phone number, @honest girder.

[hardy copper]

I'm waiting 3 days, or maybe I don't play at all?

[honest girder]

Yes but its not helping. Someone else is using my pubg id from mobile no. How to unlink any solution

[onyx dagger]

Kindly refer to #faq 5.4, @hardy copper.

[crimson bramble]

what should i do ?

[hardy copper]

Where is the Russian customer service chat?

[onyx dagger]

Only they can help you in this regard, @honest girder.
And they are not able to help you, then we cant.

Why do you need russian customer service chat, @hardy copper?
You may contact Customer service in-game and ask them to converse in a different language.

[honest girder]

That means its good when someone else is using my id and i can't do nothing, and my pubg team can't help on it? Right

[night cloak]

we are not pubg team

[hardy copper]

Doesn’t help

[night cloak]

we are helpers who guide u

[honest girder]

But we have lot of ides

[onyx dagger]

Unfortunately, Yes, @honest girder.
You may share your Feedbacks in #old.

[night cloak]

i got banned for a day and waiting it to be fixed if i was pubg team i would unban my account

[hardy copper]

I It's hard for me to speak English. I need Russian chat

[lean jungle]

Hi , just now i joined a room in north america, now im in north america and cant go back to Asia server. I only play on Asia server anyone can help me they said need 60 days

[storm willow]

Account safety is your own responsibility. @honest girder
If it’s hacked contact customer support and get it recovered.

[storm flume]

Please refer to this channel's pinned messages for further information, @lean jungle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[honest girder]

😭😭Hacker is using my Id from mobile no. And we can do nothing. I have glacier level 2 material 2, i paid lot of money on Uc. And pubg team cannot help me. 😭😭

[storm willow]

@hardy copper you can join Russian server from #735483472432594994 3.1 and get assistance.

@honest girder stop asking here. All account related issues are handled by ingame customer support.

[honest girder]

Thanks for the support

[storm willow]

You’re welcome

[night cloak]

my ping is 80ms on pubg europe and middle east server.is it good for playing PUBG MOBILE??

[night cloak]

yes u can select a server of ur choice

[hardy copper]

So they won't help here either?

Then I put a bad grade in the appstore

[night cloak]

we are not pubg staff we here to guide u

[night cloak]

Its the best ping on iran.playing PUBG is hard for us😫

[storm willow]

@hardy copper #questions message

[night cloak]

middle east is better

[night cloak]

OK

[lean jungle]

Just now in live chat i type wrong message at first and they said thank you.. then only i type my id and they no reply , is it okay for them to reset my server cooldowm

[storm willow]

It’s up to ingame customer support. Make sure to enter properly in the future.

[lean jungle]

I type alright

When they ask for id verification

Then after that i only type my id and they didnt reply

Is it possible for them to reset it and how long normally it takes

[storm willow]

@lean jungle #news

[warm grail]

What if the hacker got Facebook using on my account? What should I do?

[polar marsh]

@somber belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[untold idol]

Plz we want server change option back

[stable abyss]

Is there anyone who can help me ? I got banned for one day without any reason and my rank became bronze 😭

[polar marsh]

@stable abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[summer osprey]

Server change when will yall fix the rank like say if I'm playing on Asia server why isn't my Asia rank going up but my na rank is going up

[onyx dagger]

Which server is your Main server, @summer osprey?

If your main server is NA, then the points would only go for NA and not Asia.

[zinc siren]

Anybody how to find the in game customer service?

[summer osprey]

@onyx dagger You know what it's okay this gone be my last season anyway I'm just gonna have to deal with it🙃

[onyx dagger]

Kindly refer to the Pinned messages of this channel for more information, @summer osprey.

[warm grail]

The hacker kept getting on my account with his account I need help.

[onyx dagger]

You may contact Customer Service in-game via the in-game settings or from the login page, @zinc siren.

[eternal nest]

Is the ban issue solved, I am afraid of playing again and got a ban again but more than 1 day

[zinc siren]

I wanna know to man. My day is completely ruined. I got banned for 1 day aswell

[night cloak]

Hallo.Im sorry,can i change server to my main?

[onyx dagger]

You may contact Customer Service in-game for that, @night cloak.
Follow the instructions given in the Pinned messages of this channel.

[iron sparrow]

What exactly is the server cool down?

[idle turret]

I’m playing in asia server but in my carreer result it shows i played on krjp

[onyx dagger]

When you choose a server as your main server to play, @iron sparrow, you're not able to change it instantly afterwards. You need to wait 60 days for it.

[fiery echo]

@onyx dagger why when click on Ultra Audio seen avilibale soon

[onyx dagger]

Which server is your main server, @idle turret? KRJP?

[iron sparrow]

Ok well this fix still didn't change anything for me. I just need my tier data to transfer as promised by pubg and the mods in this thread

[onyx dagger]

Probably your device dont support that feature, @fiery echo.

[idle turret]

@onyx dagger in my settings server is asia

[onyx dagger]

Oh, emulator.

[fiery echo]

yea and have good pc

[onyx dagger]

Please move to #emulator-support, @fiery echo.

Are you sure about that, @idle turret?

[idle turret]

Yes @onyx dagger

[onyx dagger]

If so, feel free to report this in #old, @idle turret.

[idle turret]

Ok

[zinc siren]

Is this how u contact in game service?

[onyx dagger]

That is File Claim, @zinc siren.
Not Customer Service.

[onyx dagger]

Alright then.

[somber path]

When I try to play Metro it says I can’t because it’s still in beta

[zinc siren]

This is the response I get.

So is this the customer service?

[iron sparrow]

Customer service is a joke

[zinc siren]

Ong

[gloomy yacht]

Any kind of customer service is a joke

[iron sparrow]

It's all bots

The same bots that tap fire in the matches

[onyx dagger]

Feedbacks are welcomed in #old, @iron sparrow.

[gloomy yacht]

And the rare occasion it isn’t they’ll always put you on hold for some reason

[onyx dagger]

Same goes for you too, @gloomy yacht.

[gloomy yacht]

Mm

[onyx dagger]

Alright then.

[onyx dagger]

Emulator, @somber path?

[zinc siren]

So I can use the reset server cool down to ask about my account right?

[clear spindle]

@zinc siren that issue is being investigating will be fixing soon

[somber path]

iPad

[zinc siren]

But what happen to my tier bro

[clear spindle]

The feature is in beta only a few devices have that for now, @somber path.

[somber path]

Thank you!

[clear spindle]

I'm unsure about that, @zinc siren you can contact the in-game customer service after the ban period expires.

[sharp warren]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sharp warren. Remember to read through #faq before asking questions in the support channels.

[sharp warren]

5448798901
This my id and i Don't use cheating why i am banned 😭

[polar marsh]

@sharp warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Btw i have question. So my server is Asia. But when im join my friend (they invite me and they hv Europe server)...when we play, in my career result is count as Asia match. But in their career result, is count as Europe match. How can? They were the lobby leader, so my match should be count as Europe match, not Asia match. Its weird. We have same match, but we have different career result.

@onyx dagger this has happened for my last 3 games

[night cloak]

Did u open another app while landing (or while in plane)? Thats always happen to me after i open another app

[night cloak]

ya
i opened discord

Thats the reason then @night cloak

okay

Is gun game a time limeted event????

[night cloak]

You can play it every Friday to Sunday.

[clear spindle]

@night cloak report that in #old.

[night cloak]

Okey thanks

Will "gun game"be gone after some time???

No info on that, although it might be taken out for updates like Zombie mode and stuff.

Keep an eye on #news to have the latest info regarding future updates. Those are usually announced weeks before they are taken out.

Why doesn’t pubg warn us before taking out any mode???

They do.

Zombie mode "serviveal till dawn " will it come again?????

[onyx dagger]

Dont know, feel free to share your Thoughts in #old, @night cloak.

[wicked gazelle]

How to report cheater with link here on discord?

[onyx dagger]

Also, keep an eye on #news.

Do you want to report a cheater who is there in this Discord server, @wicked gazelle?

[wicked gazelle]

No. I want to report cheater who is PubgM . I have video evidence. Just want to submit the video

[jaunty olive]

When Will Pubg Mobile India Will Come

[onyx dagger]

We provide community support only for the global English version of PUBG MOBILE here, @jaunty olive.

[jaunty olive]

Give Link for PubgM India Server

[onyx dagger]

Hello, @wicked gazelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

In your DMs, @jaunty olive.

[night cloak]

pubg can u fix your point system pls i have enough of your new point system.Every round of chicken dinner for me with 4 to 5 kills only plus 15 it used to be at least 20 something.And when i too soon u slap me with a big fat -47 .How is it possible to rush conqueror like that

[late crown]

5216472937 this is my account id and I want to switch my account server back to the north american sever.

[jaunty olive]

Ok

[shadow spear]

By God, my friends, I am lost, I do not know the English language, we are Arabic, and I do not know what to do

[onyx dagger]

Alright then.

[wicked gazelle]

I knw this. Also i submitted reports on reddit. Just want to submit here on discord also..

[jaunty olive]

Hey Do You Guys Recruit Support Staff Too?

[onyx dagger]

In #old, @night cloak.

[night cloak]

Ok

[shadow spear]

You are using a translation app

[mild wyvern]

In the new metro royale mode, when you die losing your body armor or helmet?

[onyx dagger]

Yes and refer to #735483472432594994, @jaunty olive.

[onyx dagger]

That's completely Random.

State your issue, @shadow spear.

[onyx dagger]

Alright then.

[onyx dagger]

You may contact Customer Service in-game for that, @late crown.
Follow the instructions given in the Pinned messages of this channel.

[jaunty olive]

Thanks Means A Lot

[onyx dagger]

You're very welcome, @jaunty olive!

[jaunty olive]

Can I Start Helping All From Now@onyx dagger

[onyx dagger]

Sure thing!

[jaunty olive]

Okay Thanks

[onyx dagger]

You're welcome again. :)

[shadow spear]

My name: Khalaf, and I am from Saudi Arabia. I need to open the ban from my account, and if you want me to give you information about my account, I will come to you.

[polar marsh]

@shadow spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sleek plank]

Please I want to change the server
Pls
Pls
Pls
Pls
Pls

[jaunty olive]

Please contact the customer service before December 1 UTC if you had chosen the wrong server by mistake because of the display issue. We will record your feedback and reset your server selection cooldown before December 1. After the reset, we will contact you via the customer service system or in-game mail. You will be able to change your server within the Basic section of the settings after receiving the notification, but choose carefully, as you will only be able to get the server selection cooldown reset once.

[onyx dagger]

Stop spamming, @sleek plank?

[jaunty olive]

@sleek plank

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sleek plank.

[onyx dagger]

@sleek plank You may contact Customer Service in-game for that.
Follow the instructions given in the Pinned messages of this channel.

[sleek plank]

Okay😞

[south ridge]

I ate for 3 more days after the ban that I ate an unnecessary day was lifted. What is the problem?

[onyx dagger]

Kindly do not misguide, @jaunty olive.
Also, I suggest you to not reply the users who are already been answered.

[jaunty olive]

Sorry I Will Not Repeat It

[onyx dagger]

No worries!

[clear spindle]

You may use #pubg-mobile for such @onyx dagger.

[onyx dagger]

Next time. @clear spindle

[clear spindle]

The developers are investigating, @south ridge.

[clever bane]

<@&481161015728406538> i cant collect last 2.. i sent report in game, i wrote on #old

[clear spindle]

Try doing a routine repair and then check again, @clever bane do not use the moderator role mention for non emergencies.

[clever bane]

Okay

[proven burrow]

Do I get banned if I use gltools

[storm flume]

Use of unauthorized third-party software or methods, @proven burrow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[iron sparrow]

Seriously, are the devs aware that tier data is not transferring with a server switch?

[storm willow]

@iron sparrow explain briefly in #old

[iron sparrow]

Slow mode 🤦‍♂️

It’s simple to explain, tho

[onyx dagger]

So more easier to explain it briefly.

[iron sparrow]

This is what’s promised. However when I changed my server from EU to my home server of NA my tier data did not transfer and now I’m back to gold. I grinded for 50 hours and was crown.

[onyx dagger]

[iron sparrow]

I was told by mods on this channel that my tier data would follow

Unless if this is a big misunderstanding and the tier data does not follow

In which case I would like to switch back ffs

[restive oar]

man classic is so clean right now me and the boys just won 15 chicken straight

[onyx dagger]

It is a Bug, probably.
Again, explain in #old, @iron sparrow.

Feel free to discuss in #pubg-mobile, @restive oar. :)

[glacial bramble]

There's alot monir bugs and few big bugs!!
Yesterday i played with my eu server's friends in EU, and i usually play in asia server, and that so why those statistics shows in asia? It must be shown in eu!

[sick shale]

No, that's how it's supposed to work

[glacial bramble]

Why it is counting in asia server

[brisk anchor]

Hey guys My question is, I have a super internet at home like my download speed is 280 mbps + the ping is 10 or leas to 6 also the upload is 19 up to 20 ... everything is super cool. But my biggest problem is the ping when I play, my ms gets higher to 100 and 88 and sometimes its 122 its really annoying and unstable connection whether its on the pc or ipad, what's the problem??

[glacial bramble]

Another bug is, i use 3rd layout of control, my aim suddenly stuck and I can't be able to aim left side!

3rd layout (fixed joystick one)

[storm flume]

Hello, @glacial bramble!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[frail bolt]

[glacial bramble]

i do report bugs and glitches, but it's not fixed, old bug might know everyone is that friend list can't be scrolled down, whenever we do, it's reach top...

[iron sparrow]

Ok, for the last time, to be very clear... Does tier data transfer to the new server when you make a switch?

[glacial bramble]

Im always trying to delete some cheaters that they got banned, but because of that bug, i always failed to delete!

[glacial bramble]

Lol there's huge bugs, i play in asia server, yesterday night i played in EU server with friends from EU, and those matchs and statistics counts in asia even i didn't play in asia server -_-

[serene meteor]

@sick shale

[brisk anchor]

Does anyone know what the problem is?

[sick shale]

That's how it's supposed to work, ranking points will be added to the selected server

[glacial bramble]

I'm tired doing reports in-game and it's not fixing at all, as i gave reason...

[serene meteor]

Just now i was playing with my europ friends in Europe server & all of matches counted for asia.

[alpine flower]

It will counted in your selected server irrespective of which server you play in
Its the new feature

[glacial bramble]

That's not fair at all, if i didn't even play in selected server then why it would be? It's kinda ruined fun matches with other friends which from different countries!!!

[serene meteor]

Bt its wrong & not fair as well

[alpine flower]

Leave a Feedback in #old both

[glacial bramble]

That's also happened to me

[serene meteor]

Then i can also make my kd high 🤣🤣by playing Europe server

Its will show in asia lol

[glacial bramble]

Yeah, that's wrong at all, unfair!

[quick oxide]

hi im seacrh scrim team and esports tournament

[alpine flower]

Play then but its kinda good and fair

@quick oxide #tournaments and #matches

[glacial bramble]

Omg you game me alot of new ideas, we can push our ranks easily with alot of bugs and glitches and it will be so much easier 😂😂😂

Now i have alot of plans coming to my mind, this game must be played with unfair at all😂😂😂

[storm flume]

Please avoid going off-topic, @glacial bramble. You may have unrelated conversations in #chat.

[night cloak]

@sick shale any updates of the bug

[sick shale]

No

[serene meteor]

How can it be fair? When its showing the wrong statistics

[glacial bramble]

@sick shale if i push my rank by playing with eu ppl in eu server, ranks also counted in selected server?

[serene meteor]

@sick shale @alpine flower talk about it with ur community team..& fixe it

[sick shale]

@glacial bramble Yes.

[fathom hazel]

<@&481161015728406538> why I am getting this, I tried reinstalling the game but still the same. I have downloaded the app from the apple app store

[frigid pagoda]

am i the only one upvote for the pubg update that every server you play it will come to the server you selected? theres a lot people playing toxic not taking serious of the game when they know they are playing in another server because they dont care about their stats and rank on that server

[serene meteor]

🥱🤷

[sick shale]

You can always provide your feedback in #old, and it will be reviewed by the community team

[serene meteor]

Okk

[sick shale]

@fathom hazel The team is investigating into this issue.

[fathom hazel]

@sick shale any more details that you need from me?

[sick shale]

@glacial bramble Stop going off-topic, move to discussion channels please

@fathom hazel You can provide more details in #old, and we'll look for them if needed

[glacial bramble]

@sick shale ok, i was just saying thank you only for clearing some things..., Btw if i play in eu server and my points count in selected server, and if i play in my selected server, it will also counted?

[sick shale]

Yes

[astral maple]

I have contacted the costumers service 3days ago to change my server, and today I got the chance to change it and I had chosen another server but nothing changed neither my server in the settings!!! What’s wrong guys!! Did anyone else have the same problem!?

[fathom hazel]

<@&481161015728406538> looks like a lot of players are facing the same issue, where are we with the resolution. This is unfair for players who are suffering because of Pubg bug.

[night cloak]

I believe you were already answered, @fathom hazel. No need to mention the moderator role.

[storm flume]

Please refer to this channel's pinned messages for further information, @astral maple:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

You may refer to #news for further information, @astral maple.

Why do i get this when i try logging in with twitter

[main orbit]

Jo wtf is this i was ace with 6 and a half Stars rank 530 on Europe i want my damn points back
<@&481161015728406538>

[late crown]

5216472937 this is my account id and I want to switch my account server back to the north american server

[storm flume]

Please refer to this channel's pinned messages for further information, @late crown:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[late crown]

I've been doing that for 2 days now and I still have no response

[timber moat]

Hi

[frigid pagoda]

all we have is to wait your not the only one who suffer in this and no one can help us here all they will say is contact in-game customer service

[hardy dune]

@sick shale my account got banned for a day without any genuine reason, i can see other people have the same issue. Can you please help me out too. I have a instagram account of my gameplays and i’m a legit player since season 1. Being conqueror since season 2. I was crown 2 right now and i hope i’ll not lose my points for no reason.

[drowsy kiln]

Hey guys, I am new here, and I hope that this is the right place to report an issue. Anyway, recently I have not been able to hold a weapon in lobby, like everytime I select a gun to hold it glitches and I dont hold anything. I have reported twice already before the last 2 updates but it hasnt been fixed, can anyone help?

[main orbit]

Yeah everyone bas the same Problem i was ace 6 Stars and got Banned 40 Minutes ago, i would Be mad af if i am not getting my points back

[tender cipher]

Provide Indian separate server

[delicate ferry]

💯

[timber agate]

Hey how would I gift bp to someone in game with the new update

[proven steppe]

What is the solution to the (Uncategorized) problem ?!

[sick shale]

Click on their profile picture from the friend list and click on Send BP