@night cloak will you fix this mistake or will it always be so?
#questions
night cloak
tawny agate
I got a doubt
night cloak
@night cloak can we get our rank back
you can contact customer care for getting your rank back
dawn coral
Whats wrong with your anti cheat system? Banning innocent account for no reason? Like wtf
sour trellis
i was about to reach conquror but my tier reset 2 times. 😩
night cloak
<@456226577798135808> will you fix this mistake or will it always be so?
Tencent will try to fix it
night cloak
Yeah your customer service is a waste of my time
it is a bug
Now, all you need to do is wait. Head to a different channel now.
Idk you tell me
please move to #chat or #pubg-mobile
sour trellis
so it is bug ryt
night cloak
will i get my tier back?
you can contact in game customer serice
sour trellis
i tried but nothing help
night cloak
Tencent will try to fix it
I hope that they will fix it terrible thing
You can ask for a possible rollback tier from the customer service. Im pretty sure yes.
sour trellis
lemme try again asking them
night cloak
You can ask for a possible rollback tier from the customer service. Im pretty su...
they said no
sour trellis
i will ccome back later after contacting customer service
night cloak
Then no 
.
but i didn’t do anything
You can refer to this message #questions message.
if they said yes or no i don’t know
Can someone tell me if SEAGM is good website or app to purchase uc? Because its an authorize seller of pubg. 🤷🏻♀️
night cloak
Can someone tell me if SEAGM is good website or app to purchase uc? Because its ...
pubg advices you to use midasbuy only
But seagm uses midasbuy too. So?
No, still no.
But they are authorize too by pubg. So?
devout geode
No.
night cloak
Still we do not recommend you to buy on 3rd party store. It's expensive as well.
@night cloak give me a clear reason why i am banned
Only official website to buy UC is https://www.pubgmobile.com/pay.
Its not thirdparty if its authorize right?
polar marshBOT
@night cloak:
astral wraith
If I get a clip of hacker and I will give his id will u ban pubg
storm flumeBOT
Hello, @astral wraith!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
sour trellis
I tried contacting them again but no response from them. what Should I do?
paper kelp
i'm ranked on region from the start of season till now i don't get title why ?
sleek plank
قد أدخلت خادمًا مختلفًا بشكل غير مقصود
storm flumeBOT
Please do not use languages other than English, @sleek plank. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
sleek plank
실수로 다른 서버를 입력했습니다.
night cloak
실수로 다른 서버를 입력했습니다.
use english
paper abyss
Hello, I really need help, I have an account. write me a private message
sleek plank
You have accidentally entered a different server.
night cloak
Hello, I really need help, I have an account. write me a private message
what is your issue
alpine yarrow
GM .. I contacted the customer service 48 hours ago with no response back regards change server to EU
night cloak
GM .. I contacted the customer service 48 hours ago with no response back regard...
they will reset the cooldown you can check server settings
alpine yarrow
they will reset the cooldown you can check server settings
I did it’s still the same
night cloak
I did it’s still the same
be patient
sleek plank
Please, I want to return the server to the Middle East because I changed it unintentionally.
devout geode
What was the last reply you got, @alpine yarrow?
Check this channel's pinned message, @sleek plank.
alpine yarrow
What was the last reply you got, <@!606934983667613709>?
devout geode
So, everything is correct, now you should just wait patiently.
alpine yarrow
So, everything is correct, now you should just wait patiently.
I know but how many days to implement the server I request for ??
sand path
Should be done on or before Tuesday hopefully.
night cloak
@sand path theyres a new bug it will ban random players of ios and take away they’re tier and happened to me and a lot of other i report it in bug report i want rank i also contact customer support
sand path
It is being investigated, you don't need to worry, if it turns out to be an actual issue, all suspensions will automatically be reversed.
night cloak
How to I reach customer service??
@sand path so it unban all the player who were banned? and get there ranks back
without customer support
dawn coral
sand path
<@361383865207750657> so it unban all the player who were banned? and get there ...
Ranks might not be reinstated.
dawn coral
Ranks might not be reinstated.
What?
sand path
Might
lofty tinsel
Is this permanent title or limited time?
solar skiff
its the 5th times sirrrrrr wew.... i tried all solution in #faq none workk....now 7days bnned ahh this so bad sir
night cloak
So I spend money play the game fair and get ban. Arab plays spend money hacks and doesn’t get ban seems right
sand path
I said, might, recently they have reinstated the rank on wrong suspensions. Not sure this time.'
night cloak
@sand path i stayed awake for 24 to rank push if it doesn’t give my rank all my hard is gone i was in crown 3 now bronze
sand path
It is not in my hands, happy to pass on the feedback.
night cloak
when is error online
night cloak
i wanna speak to error
sand path
Is this permanent title or limited time?
Looks like permanent, since it shows 2020 as a mark, not sure though.
sand path
i wanna speak to error
Regarding?
night cloak
the ban
sand path
Your feedback is being passed on.
night cloak
So basically we lose everything for no reason and now your saying you don’t know and apparently this isn’t any help at all. PUBG needs to fix their crap
sand path
No need to worry if you are clean, apologies for the inconvenience caused.
hollow oracle
I’m tryna get max shotgun mastery. I just got 10 kills with a shotgun in TDM but it didn’t bring the number up. Is it not possible to grind mastery in TDM? (Please ping me)
paper abyss
could you help me contact the developers?
solar skiff
its the 5th times sirrrrrr wew.... i tried all solution in <#638363268565565461>...
do u have any other solution of this?im tired got banned every time i start a match for no reason...#faq solution doesnt work :/
night cloak
@hollow oracle only works in classic and arcade
paper abyss
could you help me contact the developers?
lofty tinsel
@sand path Can make sure if it's perma or not, thanks
sand path
So basically we lose everything for no reason and now your saying you don’t know...
There's a good chance your rank will be back, I am not sure though since the bans are 1 day and you would've served it completely by then.
sand path
<@!361383865207750657> Can make sure if it's perma or not, thanks
Will do.
alpine yarrow
So, everything is correct, now you should just wait patiently.
I know but how many days to implement the server I request for ??
night cloak
I know but how many days to implement the server I request for ??
done before tuesday
alpine yarrow
done before tuesday
Hopefully.. thanks
paper abyss
@sand path help me. I messege you
unkempt lintel
@sand path i would like to know if there's any information about the "daily special bundle" event cause its gone before 23
Helloooooooo anyone ??
night cloak
Wait be patient.
unkempt lintel
Wait be patient.
Can u help ??
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @unkempt lintel. Remember to read through #faq before asking questions in the support channels.
devout geode
What type of the information you want to get, @unkempt lintel?
unkempt lintel
i would like to know if there's any information about the "daily special bundle" event cause its gone before 23
Thats ma question
thorny sentinel
I got banned 24h for no reason...i use iphone5s and i cant get pubgm from any other store except app store...
clear spindle
i would like to know if there's any information about the "daily special bundle"...
We don't have any information about that.
forest trellis
Hey i did all the necessary things that i need to do for getting my hacked account back but i got a reply from ingame conversation that i have to wait atleast 60 days to get my account fully recovered
Please help
And i have spent so much uc on this please help me
clear spindle
Only in-game customer service could help you with account related issues.
forest trellis
I have only email linked but hacker has 2email logins
Hacker has 2 social network logins
Please help me
clear spindle
Only in-game customer service could help you with account related issues.
forest trellis
So i need to wait 60days? By the time am not able to play, and i have youtube i make money only because of this game? Please connect me to customer service
They sent me this please help me
clear spindle
Wait patiently.
forest trellis
i need money to survive please help me
please i need to connect to the customer service as soon as possible
austere sandal
I’m waiting for change sever too, for...ever!!!
I did sign out the game already, I’m filling bad now body
storm flumeBOT
Please refer to this channel's pinned messages for further information, @austere sandal:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
night cloak
How to update pubg
you can download it from playstore or app store
clever sphinx
A problem occurred in the server that led to a change of my server from Europe to North America, knowing that I chose a Europe server with the start of Season 16, I hope to solve the problem quickly because I play to raise my rating in this server with great respect for your efforts and thank you, I want to solve the problem as soon as possible
The name. ＳＨａＲｋ
ID. 5284029714
the device. Realme 5i
Wi-Fi. el monofia
The name. Saleh Ahmed
Country. Egypt
Please take me back to Europe server, please and thank you
storm flumeBOT
Please refer to this channel's pinned messages for further information, @clever sphinx:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
clever sphinx
@sand path i have a question about your pinned server changes massage .. i had made all the steps, so how long do i have to wait ??
astral quiver
Its a bot@clever sphinx
clear spindle
We cannot give an estimated time for that.
astral quiver
Seee that's what it does
clear spindle
FYI @astral quiver Nadeko is not a bot.
vale moat
FYI <@756746553120784384> Nadeko is not a bot.
But how much you think it can take
astral quiver
@tender mango you can use room card for that
tender mango
hi
clear spindle
We're not affiliated with the in-game customer service so won't be able to give you an ETA for that, @vale moat.
devout geode
Should be done on or before Tuesday hopefully. © NaDeKo
@vale moat
@clever sphinx
tender mango
wat u mean room card create 7 card buy from clan shop??
storm flumeBOT
Please refer to this channel's pinned messages for further information, @tender mango:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
tender mango
<@265135696531030016> you can use room card for that
are u sure it work?
devout geode
It does not anymore, @tender mango.
tender mango
I know it fine for wait them stafff
devout geode
So, now you have to contact customer service for that.
tender mango
: /
astral quiver
Use a room card and create a room then change its server to which server u wamt to play in classic and start@tender mango
native elm
Is metro royal undercover mode broken cus when someone gets to level 20 or higher undercover mode will not work no matter what the wait time can go for 30 to 40 minutes and not find a match I’ll just keep saying matching
tender mango
already do it man but no one answer
devout geode
It does not work, @astral quiver. Stop providing wrong information.
tender mango
last 21 november and them
rancid raft
When will the new update come out for pubg
tender mango
and now still no Responding
astral quiver
Then we have to wait for weeks to change it...?@devout geode
clever sphinx
Thank you master @devout geode
vale moat
Thank u oogway u r god
tender mango
update remove bypass lock Regions lol
onyx dagger
Stop encouraging other members to exploit bugs to bypass the server selection restrictions, @astral quiver.
astral quiver
Ok sorry@onyx dagger
tender mango
it not work dude am already did think
devout geode
Yes, @astral quiver. You also can ask CS to reset server selection cooldown as a one-time service.
vale moat
can we reach conqueror if my server is in south america and i play other server to rank up
onyx dagger
And the steps for it are there in the pinned messages.
tender mango
if it was happending he answer me for to Reslove the problem i will happy lol
hi newo
onyx dagger
Hello. Please wait patiently, They will reply to you as soon as possible, Hopefully. 
tender mango
u just already tell me in yesterday
onyx dagger
Yes, I did. Let's wait.
Now, If they didnt reply to you in week, You may send them a Remainder message. :)
tender mango
how to
native elm
Is metro royal undercover mode broken cus when someone gets to level 20 or higher undercover mode will not work no matter what the wait time can go for 30 to 40 minutes and not find a match I’ll just keep saying matching. I’m currently playing on the North America sever and can’t find a match is metro broken for undercover or something cus everyone I’ve talked to or have seen them asking say the same thing they can’t play undercover in metro so can someone help cus idk of metro royal undercover mode is broken or what cus the other mode works it’s just the undercover one does not
onyx dagger
When they dont reply to you in a week, You may send them an additional message to Kindly check on your Query, @tender mango.
stiff pivot
How do u get the car skins?
devout geode
Wait, what was the latest reply you got, @tender mango?
onyx dagger
You can get a UAZ skin from Crates, tho you need to pay UC, @stiff pivot.
You can have a Dacia skin from Premium crates too!
vale moat
My friend reached conqueror but it show he is in star 1
onyx dagger
In regional/server rank or in his profile, @vale moat?
onyx dagger
Kindly wait for some time.
Tell him to try restarting.
Oh, then kindly wait for the refresh.
onyx dagger
The ranks get refreshed at 0:20 UTC everyday. Kindly try waiting for it today. If it still didnt work, You may report in #old.
tender mango
Wait, what was the latest reply you got, <@265135696531030016>?
last replayed 21 november about ranks not same server
devout geode
And now you want to switch your in-game server, right?
devout geode
In this case, you will have to start new conversation.
devout geode
Oh, it is a good question.
tender mango
lol
night cloak
@onyx dagger u know anything about the bug which bans some ios player for no reason
tender mango
am already do to start new conversations
devout geode
You may reinstall the game. It should reset the current conversation, but I do not promise it will work.
tender mango
LOL
reinstall game and re edit agian gyro and other setthing will change??
Graphic button TPP setthing will set Default?
devout geode
Yes... That is the problem.
tender mango
u guy are from Tencent right?
night cloak
@sand path any info about the bug
devout geode
u guy are from Tencent right?
No.
night cloak
who’s from tencent
@lime juniper hello my account was banned for a day for no reason i didnt use any hacks or a cracked version i’d:5271913414
devout geode
Oh, let me know, if it is working.
sage pawn
G
woeful scaffold
So I have this problem it was a friend of mine he got hacked
The text boxes to the right are my friend to the left are the hackers. Now this guy hacked no only his account but Facebook. Is there any way he can get his stuff back?
onyx dagger
<@!755996742549504151> u know anything about the bug which bans some ios player ...
You may report the issue in #old, @night cloak.
night cloak
i did
sand path
<@361383865207750657> any info about the bug
Will let you know if there's an update.
woeful scaffold
@regal bolt he doesn't
onyx dagger
give me an approximate time
No ETA, probably Soon.
night cloak
Hello administrators
I have got a new problem with my game
The thing is when I am matching a duo in sniper training it says my partner doesn't have the map downloaded but he actually downloaded it
When I tried making my friend the leader and started matching it says the same for my friend
woeful scaffold
@regal bolt I have but it wasn't suspended at all this person went on to play as him even though he has unauthorized access
sand path
<@361383865207750657> when will there be a update
Not sure if there will even be one, will let you know.
marsh kraken
@woeful scaffold Does he play with the Facebook account which is hacked and connected to the game?
woeful scaffold
@regal bolt he has the account linked to facebook but the hacker also has gotten hacked.
marsh kraken
Then you need to contact Customer Support In Game.
reef oyster
How can I get voice chat message in hindi language?
marsh kraken
@reef oyster It's not available
reef oyster
@marsh kraken I just saw my friend from bangladesh is using it. Do you belong to pubg mobile or someone who knows about voice chats thoroughly?
reef oyster
@onyx dagger its already there!
onyx dagger
Alright then, The Team will look into it, Hopefully, @reef oyster!
marsh kraken
@tender mango how can we help you?
woeful scaffold
Also could I add people? Because I have others who play this game too
reef oyster
yes @onyx dagger thanks for texting
onyx dagger
He is answered, @marsh kraken.
marsh kraken
Oke
onyx dagger
You're very welcome! @reef oyster
marsh kraken
@woeful scaffold can you elaborate?
onyx dagger
To this server, @woeful scaffold?
tender mango
nope dude am just reinstall the game about live chat bug no one answer
downloading the app
woeful scaffold
Yeah just a question
storm flumeBOT
Permanent Invite Link:
:white_small_square: https://discord.gg/pubgm
onyx dagger
There.^ @woeful scaffold
marsh kraken
Can you explain the issue? @tender mango
tender mango
am trying to contact staff in game since 21 nov he answer but after that day and now no one answer about change server Region locked
am forgot about change zone to do Rp misson lol
night cloak
am trying to contact staff in game since 21 nov he answer but after that day and...
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.
onyx dagger
I highly suggest you to make a new conversation, and then try again, @tender mango.
Or, Wait patiently.
tender mango
i know but no one answer that oggy tell me to reinstall a game he said it will reset chat live contact
night cloak
i know but no one answer that oggy tell me to reinstall a game he said it will r...
they reset the timer they wont answer
onyx dagger
Yes, it will. After that, All you have to do is to State your issue there, and then Wait. @tender mango
A lot of players do have this issue, and are waiting.
tender mango
same am going to tell lol thats why most all region player forgot to read update announce after update s16
onyx dagger
Or you can try typing Skip to close the conversation.
onyx dagger
This was announced before the start of season 16, @tender mango.
onyx dagger
ty but am downloading the game
Alright then.
tender mango
am forgot because am just doing switch server before s16 to doing mission Rp15 1-100 lv
but ty for Suggestions
tender mango
am not good at english so much but i can understand and hear wat u say some worlds xD
if u know samp multiplayers
onyx dagger
Feel free to mention me in #chat to discuss about Off-Topic discussions.
night cloak
where do i report cheaters?
tender mango
in game Live chats
devout geode
Hello!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
▫️ http://cheater-report.pubgm.cc/@fallen zephyr
humble sierra
is it only for Global accounts? KR/JP accounts are can't doing like that
devout geode
Hope, he sees that.
onyx dagger
We only provide support for the global english version of PUBG MOBILE here, @humble sierra.
@devout geode lemme try
pale blade
Bonus challenge uc redeem selection correctly working r not?
onyx dagger
Do you have the bonus challenge option, @pale blade?
tender mango
am global Version
pale blade
Hmm yeah us server
onyx dagger
Then you should be able to play, @pale blade.
night cloak
is it only for Global accounts? KR/JP accounts are can't doing like that
Its the same for the KR/JP accounts, I play in KR.
pale blade
Hmm play but uc redeem correctly working r not plz tell u say thn i'll redeem uc
onyx dagger
Are you trying to say that you have points, But you're not able to redeem, @pale blade?
humble sierra
Its the same for the KR/JP accounts, I play in KR.
some options are different 🤔
pale blade
No
sonic breach
Any mods ?
pale blade
Many people say redeem selection properly not working so i refer ...u r opinion
night cloak
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
▫️ http://cheater-report.pubgm.cc
@onyx dagger thanks i submitted my report!
onyx dagger
You may try restarting the Game, @pale blade.
night cloak
some options are different 🤔
Come to #pubg-mobile if you wanna talk abt what different option they have in KR and not in Global.
sonic breach
@onyx dagger hiiii So i have my 3rd link linked to my account the email linking thing I want to remove it from my account the email i linked was my business email that people have access too so i want to remove it and put my personal email on it
onyx dagger
Alright then, thank you for the report, @night cloak!
pale blade
Okay thanks
onyx dagger
You're very welcome, @pale blade!
night cloak
i was wondering i had another issue @onyx dagger why does healing button isn't responsive as it used to like i cant cancel it immediately and it cost me very much at crucial moments
is it a bug or just a new system?
onyx dagger
As the email link feature is still in the BETA version, sadly you're not able to unlink it by yourself, @sonic breach.
Kindly contact Customer Service in-game about this.
sonic breach
I have tried it @onyx dagger but there aint any option about that
onyx dagger
Try increasing the size of the button (the heal one), @night cloak. Should work.
You may create a conversation with them and then state the issue, @sonic breach.
night cloak
Try increasing the size of the button (the heal one), @night cloak. Should work.
@onyx dagger copy thanks for the info! have a great day! ma'am/sir
terse furnace
@pale blade same problem.. ur problem solve?
south harbor
Please fix the throwable melee in some modes, like in gun game, its not fun anymore when in last round because you will not chase but throw, also in melee quickmatch everyone is throwing there weapon instead of chasing and striking each other, atleast remove throwable melee feature in gun game and melee quickmatch
P.S already said it in #old
sonic breach
And how do i do that ?
onyx dagger
Alright then, @night cloak. You're very welcome! You too. 
You may try restarting the game, @terse furnace.
When you open the customer service, you need to select accounts, @sonic breach.
sonic breach
How do i create a conversation?
sonic breach
When you open the customer service, you need to select accounts, <@2977961461794...
Then ?
onyx dagger
From there, I believe that you're able to find the solution.
lone glen
Is there a separate discord server for emulator players?
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @lone glen. Revert this at any time by sending .emulator in #481204134859505684.
terse furnace
onyx dagger
Try restarting?
terse furnace
Which type glitch?
clear spindle
May I know where you're from, @terse furnace ?
terse furnace
Bangladesh
clear spindle
Ask your ISP to do an IP reset.
tender mango
if me email them it was get Resolved?? tencentpubgcs moblie
clear spindle
Only in game customer service could help you @tender mango you have been answered multiple times about this.
tender mango
i know
clear spindle
frigid pagoda
second time they ask my id number
onyx dagger
You need to provide your ID, @frigid pagoda.
Understandable, @tender mango. Happens. Unfortunately, only they can help you.
frigid pagoda
i already provided.. but its the second time now and the second time waiting again
clear spindle
patience
clear spindle
night cloak
@onyx dagger i was wondering i there a way to get unbanned for accounts that were wrongly banned?
polar marshBOT
@night cloak:
tender mango
Understandable, <@265135696531030016>. Happens. Unfortunately, only they can hel...
yep
Only 54d to wait it expire
onyx dagger
<@755996742549504151> i was wondering i there a way to get unbanned for accounts...
File Claim option exist for a Reason.
terse furnace
When i go the events, us station or other events my phone hang. Can't play pubg. Auto off pubg mobile apps
onyx dagger
Can you try doing a routine repair of the game? @terse furnace
night cloak
@onyx dagger your file claim doesn’t work and it says “ Srry but once banned you have to wait it out”. This game really needs improvements
night cloak
Yeah that wasn’t helpful either. PUBG actually out here banning people for no reason ;-;
can anyone tell about any apps that boost the games FPS in mobile?
and it won’t even tell me why?????
onyx dagger
<#654220590462402560> for that, <@456226577798135808>. :)
You may share your feedbacks and suggestions there, @night cloak.
sonic breach
@onyx dagger should i send a email too them cause in game support i dont see no option to remove email link
terse furnace
How doing routine repair? @onyx dagger
onyx dagger
Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
sonic breach
Neither there is any real guy to talk to just automated msgs that are annoying
onyx dagger
Login page, top right corner, repair, @terse furnace.
night cloak
@onyx dagger sorry
hollow dust
About 12:00 last night, playing games.
The first game was disconnected because of the signal of the mobile phone. Relink. The game is over.
In the second round, I hit one with Uzi.
Hit 3 with the AWM from the subway.
One of them was a head shot.
Then inexplicable drop landing show cracked version of the game seal number a day.
The game segment has also been cleared. Excuse me, what is this bug?
On the Chinese forum also many plays the family is also the prompt solution version seal number 1 day.
My device just downloaded the game yesterday, can provide download account query download records, the machine screenshots can also be provided.
Apply to focus on investigating this bug.
The first landing in the game did not close the case of switching over the game server, as well as the replacement of the account landing client.
Chinese forum also has a lot of players to say is to switch Zhang date to be banned 1 day.
I can provide my device video as proof, as well as the installation and use time of the game after downloading, and everyone knows that two apps can not exist on an Apple machine at the same time. I have not uninstalled the client can provide reference!
Please find out.👍
onyx dagger
<@!755996742549504151> sorry
Its alright!
onyx dagger
<@!755996742549504151> should i send a email too them cause in game support i d...
There is no point in emailing them regarding Account related issues, as the Customer Service In-Game deals with it.
jagged berry
Hi
sonic breach
@onyx dagger dude there aint no option to talk about the email link its just automated msgs regarding unlinking twitter or fb
night cloak
Dude eveyone is getting ban for no reason
onyx dagger
When they provide you with different suggestions, you may try typing No nothing helped, and then state the issue, @sonic breach.
Hello, @jagged berry!
Kindly state your issue.
sonic breach
Did that several times
onyx dagger
Only they can help you with this, @sonic breach. 
clear spindle
@sonic breach please change your status as it violates the ToS of the game.
and we wont be able to assist you with your account issue anymore.
clear spindle
If you dont need any assistance move to a discussion channel @night cloak @whole yoke and don't bypass the chat filters.
Alts 
whole yoke
What did I say negative in that text?
night cloak
??
storm flumeBOT
Please avoid going off-topic, @night cloak @whole yoke. You may have unrelated conversations in #chat.
night cloak
Okay
rotund valley
I lost my mobile number which is linked with my pubgm account.
How to remove that number from my pubg account ? As i can't find any option to remove i game
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @rotund valley.
night cloak
But like I’m not having unrelated conversations. I just need my acc in banned bc it got banned for no reason
whole yoke
Facts
polar marshBOT
@night cloak:
rotund valley
Please contact the customer service via the in-game settings for further assista...
They didn't reply
Ingame report system is very complicated
sonic breach
@clear spindle okay what ever u guys just a joke thats why i want to leave this game
void cedar
@clear spindle
clear spindle
Feel free to leave the game instead to violating its rule, @sonic breach.
Yes @void cedar ??
void cedar
I want some help with the game's servers. I was playing an evaluation on the Middle East server and there was a GLITCH in the servers. The server was transferred to Europe. If you want to video, I will save it
sonic breach
@clear spindle 😂😂😂 dude u spending money ?
tender mango
be patience to be real does anyone already have a launch??
sonic breach
On ur account or am i ?
marsh kraken
@sonic breach You may move to a discussion channel.
sonic breach
Yeah whatever later
clear spindle
@rotund valley The feature is in beta so unlinking is not possible for now. Contacting the in game customer service is the only option.
@void cedar follow this: #questions message
rotund valley
<@!667146321450500121> The feature is in beta so unlinking is not possible for n...
Okay thank you 👍
winter gust
So my acc got banned for no reason and it won’t give me a reason back. Customer service was useless and it says for 1 day. So I need help
polar marshBOT
@winter gust:
sonic breach
Yea this game is a joke they do be doing that the 10 year thing often to accounts for no reason thats why i am leaving
polar marshBOT
@sonic breach:
clear spindle
You have the permission to change your nickname.
whole yoke
K thanks
void cedar
@clear spindle I got a bug. I don't myself change the server and I want to restore it
clear spindle
@void cedar follow this: #questions message
tender mango
<@!756880767837274213> I got a bug. I don't myself change the server and I want ...
same here
void cedar
😪 ok thanks
tender mango
u can change ur name by buy the card name change in game with UC
onyx dagger
Kindly refrain from repeating, @tender mango. You're answered about this several times.
tender mango
nope am nothing
onyx dagger
And he is talking about the server change and not the name change.
tender mango
am sorry
tender mango
Can someone change my name
i mean about this guy
night cloak
Move channel. They were answered.
magic marlin
Just to let folks know about response time for server switch. I got reply after 3 days where they asked for my game id and name. Now I don't know how much time will they take to switch my server.
night cloak
You may move channel it was dealt with, @whole yoke. Sorry for the inconvenience.
void cedar
onyx dagger
No ETA, @magic marlin, but soon.
void cedar
@clear spindle
clear spindle
Click on this and then state your issue.
void cedar
I texted them and waited
clear spindle
They'll contact you back soon.
lofty spade
Hey why it’s taking me forever to get into a game
marsh kraken
@lofty spade Can you explain?
lofty spade
Queue up is taking long South America server
void cedar
ok thanks👍
lofty spade
I even selected all 5 maps and it’s still taking forever
night cloak
I even selected all 5 maps and it’s still taking forever
FPP or TPP?
tawdry halo
Hi
lofty spade
FFP
tawdry halo
My account is banned or something i dont get it ? Anybody can help ?
polar marshBOT
@tawdry halo:
night cloak
Try selecting one map at a time, @lofty spade. Having them all selected makes wait times event longer. Playing FPP will result in longer wait times due to the low flow of players that mode has, you can switch to TPP or enjoy the long wait times.
lofty spade
Oh well thanks for help anyway
smoky tiger
In all Including fpp once check top500 and thier levels so many are hackers
What happen to legit playeea
night cloak
Just to let folks know about response time for server switch. I got reply after ...
My server got switched because the party leader was doing EU Metro and I was stuck there. Now I can’t rank like normal on NA server. This is some bull.
smoky tiger
Which season you stop hackers that seson i will push many and legit players now using hacks becuse of irritation from hackers
hollow dust
Hello administrators你好，管理员
我的游戏账号有问题，我用来联网的的VPN是奇游App 在开始第一局游戏之前时有切换过游戏账户，账户一共玩了两局游戏，第一局由于忘记给手机充电，导致手机wifi断了，等待开机时间，第一局游戏已经结束。但游戏未退出，切换了后台。第二把游戏一共击杀了4个人出现了客户端破解版，封禁1天，我的朋友说我的段位被清空了。需要严查这个事情，国内论坛：baidutieba有大批量的用户被禁封一天，中途都切换了账号。
我的用户名：5453310571
设备：ipad pro 10.5 2017
使用手机热点共享给ipad联网
国家：中国
storm flumeBOT
Hello, @smoky tiger!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Please do not use languages other than English, @hollow dust. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
hollow dust
Hello administratorsThere is a problem with my game account. The VPN I used to connect to the Internet is Qiyou app. Before the first game, the account has switched the game account. The account played two games in total. In the first game, the WiFi of the mobile phone was cut off due to forgetting to charge the mobile phone. Waiting for the boot time, the first game has ended. But the game did not exit, switching the background. The second game killed a total of 4 people, appeared the cracked version of the client, banned for 1 day, my friend said that my Duan was cleared. Need to check this matter, domestic forum: Baidu tieba has a large number of users were banned for a day, and they all switched accounts in the middle.My user name: 5453310571Equipment: iPad Pro 10.5 2017Using mobile phone hotspot to share with iPadCountry: China
polar marshBOT
@hollow dust:
round gorge
crimson grove
for what violation the account is blocked for 1 day?
tidal river
Looks like allot of people are getting this 1 day b@n thing
quasi fossil
Because of ping spike
I already been through this, nothing you can do, try to play different time where you internet connection is stable
whole yoke
That doesn’t make sense
plush sail
what about bronze why they back me to bronze
onyx dagger
If it is the KR (Korean version), Unfortunately, We cannot help it, @round gorge.
We only provide support for English global version of PUBG MOBILE here.
Try using DNS, @quasi fossil.
plush sail
who can help me then newo
whole yoke
Wow someone got their chat delete for trying to help
marsh kraken
If it is the KR (Korean version), Unfortunately, We cannot help it, <@!525389131...
@plush sail Can you answer this?
plush sail
Kr customers support did they have Discord
marsh kraken
@whole yoke i deleted it myself
night cloak
Can you please stop with the unnecessary comments, @whole yoke?
plush sail
there's no reason for that
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @plush sail.
night cloak
You may contact in-game support of PUBG MOBILE KR, @plush sail. We cannot assist you any further with this matter
polar marshBOT
@night cloak:
plush sail
okay thank u may u remove slow mode from my other account i was asking and he tough i was looking for unstop
night cloak
Slow mode from your other account, @plush sail?
plush sail
discord server
night cloak
Could you please provide the DUID of your other discord account, @plush sail?
Or mention it here.
plush sail
NinerEagle#8992
marsh kraken
@round gorge this one @night cloak
night cloak
Done, @plush sail. Please don’t repeat your query relating the account suspension.
plush sail
okay
storm flumeBOT
Please refer to this channel's pinned messages for further information, @dim shore:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
dim shore
Thanks
night cloak
I cant see drops since a few weeks sometimes enemys are also invisible until I die why is that so?
storm flumeBOT
Please avoid going off-topic, @whole yoke. You may have unrelated conversations in #chat.
celest shadow
Can you try repairing your game, @night cloak?
cunning oasis
Hi is theee any supporter from pubg mobile is there
I am not able to collect my prime plus rewards since it’s renewed
celest shadow
Are you on iOS, @cunning oasis?
cunning oasis
night cloak
Already did after the enemys starter being invisible yesterday after that they weren't invisible since now but when drops get out of my range and stop smoking out of my range they get invisible it's not that big of a problem but sometimes I drive truh them and my team think I cheat hahaha@celest shadow
celest shadow
Noted. Can you please report this in #old with the following details and include the screenshots as well, @cunning oasis:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
cunning oasis
I have screenshots of the recipts
celest shadow
Would it be possible for you to reinstall the game, @night cloak?
night cloak
Sure but not right now I'm on track gonna do it later , I will report it if they still stay invisible
celest shadow
All right. Thank you, LIGHT.
night cloak
Nah I have to say thanks didn't consider reinstalling as a solution 😂
celest shadow
Please mention me and let me know if it resolves after the reinstallation.
night cloak
I'll do that no later than in 2 weeks until then there should be invisible drops or not
paper flame
@polar marsh
ID: 5143072324
Device:iPad5
Wi-Fi/Cellular: STC
Country:Saudi Arabia
bug:I am not a cheat and have been around for a day and withdraw all my points
still thunder
@elfin canopy I’m good just giving advice to those who isn’t aware of the hackers
true elbow
@polar marsh
ID: 5428865448
Device:iphone12pro、ipad pro
Wi-Fi/Cellular: STC
bug:I am not a cheat and have been around for a day and withdraw all my points
true elbow
In the course of the game on the 21st, I switched the game equipment, and then was mistakenly blocked for a day, the segment score cleared to zero.
fast grove
hi
night cloak
State your issue.
Explain your issue briefly are you trying to ask us to give you an item in-game?
fast grove
yes
night cloak
No begging here. This is a support channel dont go off topic as well.
Please do not go off topic, this is a support channel head to #chat and do not beg anywhere here! Read #735483472432594994 .
fast grove
ok sorry
mighty sandal
How can I get in contact with customer support?
mighty sandal
Thanks
night cloak
Typo @mighty sandal It's 5.3 sorry for that.
mighty sandal
Figured out. No problem.
sick crypt
Hi
night cloak
State your issue @sick crypt
night cloak
What was the error message?
night cloak
Are you from India?
night cloak
We can't help you if you're located in India . Im pretty sure PUBGM is banned there.
forest trellis
Can i get back my account my account is hacked
wet jay
Does anyone know how to switch servers back to north america. I played with someone that plays europe and now I'm locked in europe because of this. I need some help
sick crypt
@night cloak yes bro but my friend's play pubg continuously with out any VPN trick
night cloak
No, you need to wait for 60 days was it accidental or did you do it purposely?
wet jay
I played with someone from Europe server and when I was done with that match it locked me into Europe when i was locked into north america
polar marshBOT
@wet jay:
alpine bison
hi pubg team. Since you made a new update about Metro, it disconnects me from every game and I always have to give a rejoin match. but that's not a problem either. The biggest problem is that when I join I am either dead or I hear a completely different team than mine. Thank you for your attention 🙂
sick crypt
yes bro but my friend's play pubg continuously with out any VPN trick
forest trellis
It was 2weeks ago, i did nothing but my email still linked to it hacker linked his two social media @night cloak
jagged lantern
PUBGM please help to switch server .My server is stuck in Europe please switch to asia
sick crypt
@forest trellis bro help us
night cloak
.by
forest trellis
My id is hacked bro i havn’t played since a week @sick crypt
sick crypt
@polar marsh please help to switch server in kr version .my server is stuck in north america please switch to asia
sick crypt
@night cloak ok
@night cloak bro please help me how to open pubg Global version without any VPN trick
night cloak
Refer to this #questions message @sick crypt .
sick crypt
@night cloak ok
night cloak
YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak :
@sick crypt Did you change your server acidentally or purposely?
sick crypt
Accidentally @night cloak
jagged lantern
@night cloak yes bro i had change what to do
pastel anvil
Can we report hackers in this channel?
sick crypt
@pastel anvil no
pastel anvil
So there isn’t a report channel?
sick crypt
@night cloak acidentally change server please tell me what will I do
night cloak
Hello, @pastel anvil !
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
short mantle
some1 hacked my faceboock and keep logging in my account and i use now my twetter to login but i can't cancel my facebook or dislike it
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @short mantle.
Please refer to this channel's pinned messages for further information, @sick crypt:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
jagged lantern
Please support i had change my server by mistake please help
night cloak
@jagged lantern
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.
warm grail
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @warm grail. Remember to read through #faq before asking questions in the support channels.
onyx dagger
Yes, @sick crypt?
sick crypt
Patta se headshot
night cloak
Please do not use languages other than English, @sick crypt . Refer to subpoint 3.1 in #735483472432594994 for regional communities.
onyx dagger
Kindly do not go Off-Topic in this channel, @sick crypt.
forest trellis
I am having this problem i cannot login although i have updates to latest version please help
ID - 5239180834
warm grail
How I can protect my account from a hacker?
night cloak
Never enter your passwords into any websites, keep your information safe never give it to anyone, enable 2 step authentication and many more, you can search them on google.
hardy temple
Hey I have a question how many ways are there to login on one account is there only 3 ways ??
2 social media and phone number or e-mail right??
night cloak
No, all emulators doesn't have access to metro royale it's currently on testing mode for emulator .
warm forge
oof
pure bane
Whats customer service contact ? I want change back my server
storm flumeBOT
Please refer to subpoint 5.3 in #faq for further information, @pure bane.
Please refer to this channel's pinned messages for further information, @untold foxT웃・Savage#7409:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
pure bane
Im done sent the issue ingame at customer service. Now how i want to know that the reset is available?
night cloak
Hey, will be the ranks back or we have to start ranking again? Thanks for reply
storm flumeBOT
Please refer to this channel's pinned messages for further information, @pure bane:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
night cloak
Please elaborate, @night cloak.
The thing is lot of players got banned 2 days ago - 1st screen
It wasn’t problem from my side for sure, I’ve got new phone 3 days ago. Before I got banned my account was Diamond IV when I got banned Bronze V but I still got a proof with my old games etc - 2nd 3rd screen
I’d like to know, if I have to start ranking again or the rank will be set back.
lament tapir
Hi, how can i link another account to pubg?
night cloak
And you’ve been unbanned, @night cloak?
Under your basic settings, @lament tapir.
Yeah, before the ban I was diamond iv as you can see on the screen and when I got banned my friend told me I’m bronze V and when I played 1st game after I got unbanned I am still bronze V
If you’ve been unbanned and the points have not been added back to your account it’s unlikely it’ll be added now, @night cloak. Feel free to contact in-game support for further assistance.
lament tapir
I'm seeing that I can unlink accounts but I don't know where i can link a new one
night cloak
Thanks I will start ranking again then
lament tapir
Could you tell me specifically where in settings?
night cloak
Please share a screenshot of your basic settings, @lament tapir.
@lament tapir on the top
night cloak
No you cannot, @lament tapir.
You can’t, you have to wait 5 days until the Twitter will be removed and then you can link another
You can link 2 + e-mail / phone number what you already did as I can see
whole yoke
This may be a stupid question but I’m plat V in solo could I still hit conq
native elm
Is there a problem with metro royal undercover mode cus since I got reputation level 21 I’m unable to get in to a match it keeps saying matching but won’t let me into a match at all it’s been like this for a couple of days now
night cloak
Your rank now does not define where you can and cannot get too, @whole yoke. Of course you can still push for conquer.
Do you receive any errors, @native elm?
pure bane
The server reset will sent at where? In game or what?
whole yoke
@night cloak thx for the motivation
pure bane
In our mail? Or at setting?
night cloak
You should receive a message from in-game support, @pure bane. If you’ve followed the instructions pinned in this channel.
storm flumeBOT
Please refer to this channel's pinned messages for further information, @pure bane:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
native elm
No it just says matching but nothing happens and it says maybe try and find ppl with other  languages and so I hit ok to continue matching and it will go for 30 minutes
pure bane
I see .. Im done follow the instruction .. And just wait for the mail
night cloak
You may wait patiently for their response, @pure bane. We cannot assist you any further with this matter.
pure bane
Okay thank you so much
night cloak
Could you please share a screenshot of the messages you receive when search for a match, @native elm?
No worries, @pure bane. Take care!
pure bane
Okay .. You too
void cedar
I want to ask you a question, how many days to get answered in pubg ?
native elm
It’ll take 6 to 10 minutes to get the screenshot
tender mango
hmm
night cloak
That’s fine, @native elm. I’ll still be here. 
How may I be of assistance, @tender mango?
night cloak
Of course.
sonic bay
How do I report a cheat player? I have a video *
storm flumeBOT
Hello, @sonic bay!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
tender mango
its a bug or most people questions them??
night cloak
Is what a bug, @tender mango?
night cloak
It is not a live chat. The staff receive thousands of reports daily, it takes time for them to go over every ticket created. Patience is key.
native elm
@night cloak here is the screenshots
native elm
On the main screen it says I’m level 1 but I’m level 22
night cloak
Seems to be a low flow of players, @native elm. Try playing with team mates.
native elm
But it’s been like that for 4 days now and I still can’t play in it
lament tapir
Sorry for late reply but Thanks for the help
night cloak
Have you tried turning auto match making off, @native elm?
native elm
Yes and it’s the same thing
night cloak
You’re very welcome? @tender mango & @lament tapir. Have a splendid day/night ahead!
Try selecting a different mode, @native elm. Just seems to be a low flow of players due to the longer wait times.
wary falcon
I need support email for hosting tournament.
night cloak
@wary falcon #tournaments
native elm
I’ll try but I don’t know if i’ll make a difference I’ve tried it on old blockade for undercover and it’s the same thing but attacking one works but not undercover for me
sonic bay
Thank you
ionic valley
I swear my PUBG keeps going down to 1 fps when there're players nearby, someone tell me what this is on about?
ionic valley
I've read it beforehand, my phone is capable and there's only 10 ms ping
night cloak
Please refer to this message, @wary falcon. <#questions message>.
native elm
I’ll try but I don’t know if i’ll make a difference I’ve tried it on old blockade for undercover and it’s the same thing but attacking one works but not undercover for me @night cloak
chrome swallow
How can I stop a hacker from login my pubg account
ionic valley
I understand, I've read the FAQ before asking here, I asked because nothing seemed to help it, and I'm using the lowest setting in my game
night cloak
I’ll try but I don’t know if i’ll make a difference I’ve tried it on old blockad...
I seen your message.
native elm
O sorry I did not know
chrome swallow
Help hacker link a Email to my account help please
royal sedge
My server got changed from Asia to Europe by just entering a Room of Europe server. I did not change it from settings nd now there is a cooldown. Please fix it nd set my server back to Asia.
prime lynx
Why me and most of players got a banned for 1 day due to the same reason even though we downloaded the game from AppStore!
polar marshBOT
@prime lynx:
storm flumeBOT
Please refer to this channel's pinned messages for further information, @royal sedge:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
onyx dagger
Please contact Customer Service in-game about this as only they can help you with Account related issues, @chrome swallow.
chrome swallow
Please contact Customer Service in-game about this as only they can help you wit...
They won’t help
dark shadow
onyx dagger
Global version, @dark shadow?
chrome swallow
Please contact Customer Service in-game about this as only they can help you wit...
I jus wanna unlink the guy from my game
dark shadow
My id is 548918742 My account was banned for one day this is the global versios.It said that the game i downloaded is not the original version but i download this on Google play
polar marshBOT
@dark shadow:
alpine bison
hi pubg team. Since you made a new update about Metro, it disconnects me from every game and I always have to give a rejoin match. but that's not a problem either. The biggest problem is that when I join I am either dead or I hear a completely different team than mine. Thank you for your attention 🙂
night cloak
Please understand that we cannot help with account related issues here inside of discord, @chrome swallow. You’ll need to contact in-game support for such issues.
night cloak
Please ensure you have a strong internet connection when playing, @alpine bison.
chrome swallow
Please ensure you have a strong internet connection when playing, <@655779178108...
He link a personal email to my game I trying for 2 days and they won’t unlink it from my account
night cloak
You may contact in-game support, @chrome swallow. Try following the steps listed in the screenshot below.
alpine bison
Please ensure you have a strong internet connection when playing, <@655779178108...
Hello. I assure you that I have a strong internet. But it's weird that when I uninstall and install pubg again, it works normally for me ... But when I turn on the Metro, it starts again.
chrome swallow
You may contact in-game support, <@404056493495812096>. Try following the steps ...
That’s the thing you guys ain’t understanding he did not link any social account he link it with this option
chrome swallow
That’s the thing you guys ain’t understanding he did not link any social account...
night cloak
Please report the issue in #old, @alpine bison. Try providing a short video clip of the issue.
alpine bison
Ok thanks
night cloak
That’s the thing you guys ain’t understanding he did not link any social account...
Contact in-game support.
royal sedge
Hi. My server got changed from Asia to Europe by just entering a Room of Europe server. I did not change it from settings nd now there is a cooldown. Please fix it nd set my server back to Asia.
My ID is 5316780706. Please help.
@night cloak @onyx dagger
storm flumeBOT
Please refer to this channel's pinned messages for further information, @royal sedge:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
chrome swallow
Contact in-game support.
I’ve done it
night cloak
Please follow the instructions given in the pinned messages of this channel, @royal sedge. No need to keep repeating yourself.
night cloak
He still login in my game
I believe you understand?
Stop repeating yourself, @chrome swallow. As you’ve stated you understand that we cannot help with this issue only in-game support handle account related issues, repeating yourself does not change my answer. You may move channel now and end this topic, thank you!
livid seal
Hi, can i ask a question please
night cloak
Sure can, @livid seal!
livid seal
I like most of players got a banned for 1 day due to the same reason even though we downloaded the game from AppStore, i know the banned you guys can not delete this banned but not due to this I returned to bronze 5 Is there any way to return to my previous level which was platinum 4?( sorry for my bad English)
night cloak
Please contact in-game support for account related issues, @livid seal. We cannot help with such matters, sorry.
wary talon
When will pubg mobile India launch
night cloak
We only provide community support for the English global version here @wary talon.
silk echo
How is the solution .. I do not have the option to change the region / country. What is the solution?
chrome swallow
Is pubg band in india
silk echo
؟؟
tropic osprey
can anyone help
silk echo
from Syria
tropic osprey
How to avoid frame drop
storm flumeBOT
Please refer to subpoint 4.8 in #faq for further information, @tropic osprey.
Please refer to this channel's pinned messages for further information, @chrome swallow:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
regal kettle
Hi everyone
calm badge
Can anyone help for the false ban of the using not the original version of game I heard lots of people has that problem too and I got banned yesterday
polar marshBOT
@calm badge:
regal kettle
My account is banned for 1 day its cuse of network anyone can help me
polar marshBOT
@regal kettle:
night cloak
Please share a screenshot of your basic settings, @silk echo.
tropic osprey
Please refer to subpoint `4.8` in <#638363268565565461> for further information,...
I refer there but does to not have answers for that
night cloak
Those sub-points will answer your query, @tropic osprey.
upbeat wing
Hello, my account has been banned for no reason. Please unlock My account, I am sad about this.
polar marshBOT
@upbeat wing:
silk echo
icy pendant
If I am ace in Europe, and I switch server to middle east, I am still ace?
night cloak
Accounts created in the EEA region cannot be changed due to European laws, @silk echo.
icy pendant
@night cloak what does that even mean, I can't change from Europe server?
night cloak
Is that a question, @icy pendant? Or is that what’s happened?
devout geode
If I am ace in Europe, and I switch server to middle east, I am still ace?
Yes, your rank in Europe will be the same.
icy pendant
Is that a question, <@272437782163488768>? Or is that what’s happened?
Question
icy pendant
Yes, your rank in Europe will be the same.
No, my middle east rank will start from low again?
silk echo
Why then does the game have an option to transfer data outside the European region?
I did not create the account in the European region, but I did not specify the country and this was the result
???
devout geode
Yes, @icy pendant. Different servers mean different ranks.
silk echo
@night cloak
onyx dagger
Why then does the game have an option to transfer data outside the European regi...
If you live in EU their laws allow you to see what data a company is collecting on you. Most likely you'd get that data sent to your email or some such. This is that does the Transfer data outside the European region feature mean.
You can also only ask Tencent/Customer Service in-game to delete your account if you are in the EU.
silk echo
I have not received anything on the e-mail and I am not in the European Union ... and to delete my account is unreasonable, it is in Level 65
onyx dagger
Well, Unfortunately, you're not able to change your region.
pure bane
@royal sedge have ur problem fix?
jolly forge
how i can contact with admin ?
onyx dagger
Yes, @jolly forge and @pure bane?
Kindly state your issues.
jolly forge
@onyx dagger sorry but i have to talk with admin
onyx dagger
Is it about the game? @jolly forge
jolly forge
@onyx dagger yes
onyx dagger
You may state it here, @jolly forge.
silk echo
@onyx dagger It is unimaginable to ask for help, and all you are doing is saying that you cannot do this for the right of God
jolly forge
@onyx dagger its a big bug so i cant share it with people
onyx dagger
Fyi, @silk echo, The staff and the members of this Discord server are in no way affiliated with Tencent.
pure bane
@onyx dagger I've already chat the cs about to change my server .. And im already follow the step. But im not recieve any mail from cs aboit to reset my server.
onyx dagger
Hello, @jolly forge!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
Kindly Refer to #faq 5.4, @pure bane.
silk echo
How can I communicate withTencent.
@onyx dagger
onyx dagger
Customer Service in-game is the way, @silk echo.
You may email them too. But only for General enquiries.
Also,
There is no point in emailing them about Account related issues, as the Cusomter Service In-Game handles it.
jolly forge
@onyx dagger its not like you think man its a big bug hackers can make a fake version and i am the only know how to fix this bug
jolly forge
@onyx dagger okay let me try thanks for your help
onyx dagger
You're very welcome!
night cloak
hey my friend got crack version app message and after that she got banned for 1 day. all her rank got reset to bronze. now, how can she get back her rank. coz, this problem is happening with lots of players.
@sand path
onyx dagger
Kindly tell the player to File Claim, @night cloak.
night cloak
she get unbanned now, i'm talking about her rank when she will get her rank back. coz, this problem is with the game
sand path
@night cloak It is being investigated.
night cloak
Wut is this 
it just happens when i tap purchase prime
But uc works fine
night cloak
<@456226577798135808> It is being investigated.
when will she get her rank back ?
onyx dagger
Please contact Customer Service in-game about this, @night cloak.
say something new
onyx dagger
They did say the solution for the issue in the message, @night cloak.
sacred yarrow
When the region changing issue will fix
night cloak
Customer service sucks kthnxbai
onyx dagger
You need to contact Customer service in-game for that, @sacred yarrow.
Steps for it are given in the Pinned messages of this channel.
Feedbacks about the Customer Service are welcomed in #old, @night cloak.
night cloak
Ok bot 
onyx dagger
I'm not a Bot, and Alright. 
night cloak
u just have 2 things to say
Contact in game customer service
Feedbacks are welcomed
So u bot
onyx dagger
Let's not go Off-Topic in this channel. :)
night cloak
Ok Dyno 2.0
tulip arch
Hii
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @tulip arch. Remember to read through #faq before asking questions in the support channels.
sacred yarrow
@onyx dagger I am not taking about that I am taking about this
onyx dagger
Kindly Try again after some time, @sacred yarrow.
sacred yarrow
I am try aganing literally form 3 months
onyx dagger
You may contact Customer Service in-game about this issue then.
As the phone number link feature is in BETA version, it is more likely to have errors.
sacred yarrow
onyx dagger
So you need to wait until they fix it.
sacred yarrow
onyx dagger
So you need to wait until they fix it. <:PB_peepo_shrug:769654141147414610>
Hope it gets fixed soon.
onyx dagger
You're very welcome!
night cloak
any update about the ban bug
clear spindle
tender mango
finally
devout geode
Good to see it.
tender mango
🙂 am sorry for language mu country
night cloak
@clear spindle any update about the cracked version bug
tender mango
my
clear spindle
Nope @night cloak The community might announce it.
young pilot
I can't login in the game
It says network error , please check your network settings
tender mango
the staff team said he will tell Dev team to reset soon possibles thanks you
young pilot
Ok thanks Newo
night cloak
@clear spindle can we aleast get our rank back?
onyx dagger
You're very welcome, @young pilot!
young pilot
I have tried everything else except reinstallation
Let's do that now
clear spindle
@night cloak No idea about that.
onyx dagger
<@456226577798135808> No idea about that.
night cloak
i want change my server
You can change it under your basic settings, @night cloak.
I cannot change before 60 days
storm flumeBOT
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
night cloak
When I created the account, it automatically transfers me to the Asia server. I want to change this error and I want to log in to a European server
Bonjour j’ai reçu ce matin un banne de 10 ans mais sans une aucune raison à ce que y’a moyen de vérifier vous décision
polar marshBOT
@night cloak:
twilit fractal
When PUBGM India come??!!!!!!!
night cloak
30th
devout geode
When PUBGM India come??!!!!!!!
Wrong place to look for the information about it. Keep an eye on PUBG's official website for announcements regarding this.
onyx dagger
When I created the account, it automatically transfers me to the Asia server. I ...
Kindly refer to the Pinned messages of this channel.
twilit fractal
Is this sure date?! PUBGM India
onyx dagger
We provide community support only for the global English version of PUBG MOBILE here, @twilit fractal.
stray frigate
onyx dagger
Hello, @stray frigate!
Kindly File Claim.
stiff depot
ıd : 5328943439
astYAĞMUR
iPhone 11
I got this error message. My rank is Bronze V....
onyx dagger
This issue is known, @stiff depot.
onyx dagger
For a Day? As you can see in the ban message, Yes.
You may report about this issue in #old.
quick oxide
admin turkish or english ?
onyx dagger
You may report about this issue in <#654220590462402560>.
This is for you, @night cloak.
Kindly state your issue, @quick oxide.
devout geode
You have been answered a lot of times by an admins in here, why do you keep asking the same questions, @night cloak?
marsh hazel
hello. here can help me with my problem? My account was hacked, but I still have access to it through my mailbox and one of the social network bindings
quick oxide
Kindly state your issue, <@756443974389989376>.
i want join tournament
sly tundra
Hi
night cloak
State your issue @sly tundra
night cloak
Click on settings, In the basic settings, scroll down till you see server change.
NOTE: You can only change servers 60 days each.
onyx dagger
You may look for upcoming tournaments in #tournaments, @quick oxide.
stiff depot
sly tundra
Click on settings, In the basic settings, scroll down till you see server change...
Yeah ...bt there show that before 60 days I can't change my server ..
Can i changed it other any way
night cloak
You changed your server already?
sly tundra
You changed your server already?
One time when season 16 came
night cloak
Was that acidentally or purposely?
sly tundra
Was that acidentally or purposely?
Accidentally
night cloak
Contact the customer service in-game for a server reset.
pls ping me when the bug is fixed ok?
sly tundra
Ok...
devout geode
pls ping me when the bug is fixed ok?
Just keep an eye on #news and this channel's pinned messages, and then you will not lose anything important.
night cloak
ok thx didnt know that
onyx dagger
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service, @sly tundra.
queen aurora
Helo
night cloak
State your issue.
queen aurora
Can someone help me
onyx dagger
Yes, @queen aurora?
Kindly state your issue.
onyx dagger
Please contact Customer Service in-game about this as only they can help you with Account related issues, @queen aurora.
onyx dagger
Web? You mean to Email them?
queen aurora
Yes
onyx dagger
Well, there is no point of Emailing them about Account related issues.
You may contact Customer Servicr from the Login page.
night cloak
Hello
What is this 🙃
onyx dagger
The user's Account has been migrated to PUBG MOBILE India, @night cloak. So you're not able to view the player's Profile.
night cloak
The user's Account has been migrated to PUBG MOBILE India, <@456226577798135808>...
That's mean PUBG MOBILE INDIA coming??
plucky schooner
This is a sample
onyx dagger
Obviously, it is coming.
night cloak
Thanks 😊
plucky schooner
Yes it’s coming
onyx dagger
You're very welcome! @night cloak
rough compass
night cloak
happened to me too
rough compass
Don’t know what to do
night cloak
dont worry ur rank we be restored
do u guys get banned 10 min??? cause i was playin a game and got banned for 10 min:(
onyx dagger
Yes, @night cloak?
rough compass
Whom I need to contact?
night cloak
@night cloak no begging.
u need to wait check #news to keep up
if error was here she could help us @lime juniper
onyx dagger
Take a look at #rp16-giveaway, @night cloak!
I believe that your query has been answered, now kindly report this in #old and move channels, @night cloak.
night cloak
@onyx dagger i did report it
onyx dagger
You need to Kindly be patient in this regard, @rough compass.
night cloak
i am just helping
onyx dagger
Then Move, @night cloak.
Alright then, feel free to help.
Also, kindly do not post pics here unless it is an Official one.
onyx dagger
Alright then.
rough cradle
night cloak
Dont share your number 
. That's private @rough cradle .
limber saddle
Bhai i want a official tournament @night cloak @onyx dagger for our tier 1 team did you help me recently we are pkaying 10 server t1
We want prizepool official tournament
onyx dagger
Do you want to create a Tournament or to join a tournament, @limber saddle?
limber saddle
Join batk
onyx dagger
Check out #tournaments.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @pseudo heath. Remember to read through #faq before asking questions in the support channels.
cobalt creek
Peace be upon you, the PUBG Mobile team has been subjected to injustice. I am playing the game from the third season and I did not use any additional programs to play the game and I did not use any method to cheat and despite my integrity, my account has been banned for the second time Can I know the reason for the ban on the account, please help me
Id: 5266205476
Name: 54 丨 Kasbar
polar marshBOT
@cobalt creek:
pseudo heath
Some one steel my account before month when l take it back i toke a baned for 3 monthes what should i do
polar marshBOT
@pseudo heath:
onyx dagger
Some one steel my account before month when l take it back i toke a baned for 3 ...
File Claim, and then Kindly contact Customer Service in-game to retrieve your hacked Account back.
night cloak
Peace be upon you, the PUBG Mobile team has been subjected to injustice. I am pl...
its a bug it’s know pls wait and check everyday #news for info
static grail
I have banned 1day way?
harsh siren
GFX tools get banned ?
storm flumeBOT
Use of unauthorized third-party software or methods, @harsh siren, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
night cloak
GFX tools get banned ?
yes
void cedar
@onyx dagger
warm grail
How I can return to na server? Because the hacker switch my server to Europe. Please return me back to na soon
night cloak
I have banned 1day way?
its a bug it’s know pls wait for it to be fixed check #news
void cedar
@celest shadow
thorn apex
How I can return to na server? Because the hacker switch my server to Europe. Pl...
please contact in-game customer service
celest shadow
If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @warm grail. Please refer to the pinned messages of this channel for further instructions.
void cedar
@warm grail mee to
night cloak
contact customer support
onyx dagger
<@!755996742549504151>
Yes?
warm grail
Really @void cedar
void cedar
The agents in the game do not respond
night cloak
@void cedar click not helpful and contact us enter ur email there and wait for response
tribal orchid
Hii guys pubg just banned my account but i didn't apply any cheats what has happened to my account
night cloak
Hii guys pubg just banned my account but i didn't apply any cheats what has happ...
for a day?was it like this?
void cedar
ı joınded to room
onyx dagger
That wont work, @void cedar.
You need to contact Customer Service in-game.
In #old, @fluid crest.
tribal orchid
@night cloak yes