questions

[woeful phoenix]

He hack my facebook and he can do anything he want and i can’t go back in my account with email

[unique flax]

I need to block my account Can it be blocked for 7 days?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @woeful phoenix.

Please contact the customer service via the in-game settings for further assistance, @unique flax.

[tender mango]

Epic Acc

[night cloak]

Do i get any ban if I make any changes in active.sav file ? @clear spindle

[clear spindle]

@night cloak Yes you do. Editing files are against the ToS of the game.

[night cloak]

But many youtubers are making a change in that file in order to get 90FPS in emulator.... without any ban...@clear spindle

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Just tell me this and thats all

[clear spindle]

you don't have to change the files, @night cloak check the pinned message in #emulator-support.

[umbral canyon]

there is a problem with the matching of undercover mode in metro royal , matches never start

[clear spindle]

Report that in #old

Most of the bans are justified and if they believe they haven't cheats then "File Claim" exist for a reason.

huh

Then they know the reason why they got banned.

[young void]

Please give me a solution

[clear spindle]

Contact the in game customer service from the login page, @young void.

[young void]

I tried a lot not possible to login

[frank shell]

@sand path I Need Help . My Friend Have Been Baned From This Server . Can You Unban Him

[sand path]

@frank shell DM me his ID.

[tribal junco]

Hi all, can I report somone here? He is a cheater.

[young void]

Any solution

[crude vigil]

I’d like to report a cheater and I have video proof

[leaden coyote]

@sand path Please help me I can't rank for 3 days anymore please do something and reply to me fix my server now help and support does not answer anything

[sand path]

See pinned messages.

[leaden coyote]

We said #faq 5.4 and didn't pass it

[crude vigil]

@sand path I sent you a private message that includes his Id and a video proof

[storm flume]

Hello, @crude vigil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[ember pendant]

using gfx tools leads to ban or not??

[storm flume]

Use of unauthorized third-party software or methods, @ember pendant, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[harsh violet]

Heyo I has a question my account got hacked and the people linked his fb I can’t kick him Need wait 7 days for kick his FB out and my problem is I pm Pubg mobile ingame support I don’t getting any message from support back since 3 days and idk who I can message need help ty

[dry cradle]

@polar marsh Is there any update on the issue i mentioned earlier?

[forest python]

what happened to the ping? all overpriced?

[night cloak]

no Patch for this stupid bug ? To Hard to fix ? 5 days and Tencent knows the Problem but not fix it

[night cloak]

@night cloak what is the issue ?

[frozen schooner]

what is the issue??

[night cloak]

Photo from Mohsen

In which region can i play Bonus challange?

[oblique girder]

Pubg what is this I report him alot of time but no ban he came in my match again and again duo Asia fpp and alot of minus what is this please anyone can anyone do something I report alot of time but no ban

[strong willow]

I cant login my account can someone help me

[wanton juniper]

How does the new ban feature work on pubg

[hexed kettle]

I can't climb containers, windows, doors etc. And I can't download any maps and resource packs and I can't hear my teammate's voice and they also can't hear my voice.
Plzz help

[vital cairn]

Pubg mobile india kb aaega

[dark scarab]

My server was set as Europe but when I joined a custom room (middle east) it changed to middle East for 59 days

How can I change this??

[storm flume]

Please refer to this channel's pinned messages for further information, @dark scarab:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Hello, @oblique girder!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dark scarab]

Tysm

But can you remove the server lock from game or atleast let us play on 2 servers the pings sucks like this anyways

[bright dawn]

After a couple of games the problem is still there. Low in-game sounds (to the point that i can’t hear anything) and very loud voice chat.

[onyx dagger]

Feel free to share your Feedbacks/Suggestions in #old, @dark scarab.

[night cloak]

@bright dawn Then you have no luck but to use a different device for voice communication. iOS will give calls priority over application sounds.

[spice hawk]

Can i get ban while playing vpn?

[clear spindle]

VPN usage is not recommended.

[tropic ivy]

My account was hacked

And in-game support was not working

[young void]

Any solution

[clear spindle]

Contact the in-game customer service @young void

[covert cedar]

Good evening. I accidentally changed the server from Europe to North America. Now I have a strong ping delay. Please make me a server again in Europe.

[tropic ivy]

Can you please recover my account, I am ready to give all proof

[storm flume]

Please refer to this channel's pinned messages for further information, @covert cedar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@tropic ivy For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[young void]

Tried a lot no response

[candid lintel]

Yo so I have reached out in game and on here for help regarding my RP prime subscription not working. I sent tencent my pics of my receipt and all that and it’s been a week and nothing. Can anyone help Me?

[clear spindle]

Only they could help you with account related issues, @young void.

Wait for their response, @candid lintel.

[tropic ivy]

@clear spindle in-game customer not working the is restarting when I tap on the customer support

[clear spindle]

Do you have access to the account?

[candid lintel]

Is there a general time on how long? I’ve been trying to get this fixed for 2 months. I even un-subscribed and re-subscribed and I have the same issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @upbeat needle. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

We won't be able to give you an ETA for that. Refer #faq 5.4

[candid lintel]

Thank you

[young void]

Link

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @young void.

[young void]

Tried a lot no response

[shadow nimbus]

@olive dove فضلا وليس امرا خاص ؟

[storm flume]

Please do not use languages other than English, @shadow nimbus. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shadow nimbus]

@olive dove please dm for 1 minute only

[olive dove]

@shadow nimbus my DMs are open.

[slim junco]

Dear support i really fast need to help. Someone trying to stole my account. I lost my facebook account. I need to fast unlick facebook. How please

[restive oxide]

Any admin here i need help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @slim junco.

We are unable to provide assistance if you do not ask a question or state a problem, @restive oxide. Remember to read through #faq before asking questions in the support channels.

[slim junco]

Your in game customer never didnt answer

How to fast connect them ?

I’m really tired protect account

[opaque pulsar]

Hey why you guys banning people on just random reports ?

[hexed kettle]

@olive dove please answer my dm

[shadow nimbus]

What mean trade illegal item ?

Reason for pan

[clear spindle]

@slim junco only in game customer service could help you.

[polar marsh]

@shadow nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

[twilit pebble]

Please banned this hackers...he shoot me through the water..i spend soo many money for this game now i stopped spend money for this game because this game is always focusing for money i never purchase royal pass anymore and never spend money for anything in this game😔😫😓

[storm flume]

Hello, @twilit pebble!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[timid fossil]

I'd : 5251185000
I got found glitch ..plz fix it..strucking in near to door(in classic : metro mode)..i died thrice due to bug or glitch...plz fix it

[timber trail]

More cheating players

What should we do stop play this game

?!!!!!!!

[storm flume]

Hello, @timid fossil @sick snow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

Hello, @timber trail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dire kernel]

Please check the account did not break the laws

id5368180490

[tropic osprey]

Will I get ban for using discord which playing pubg

[strong willow]

How can I fix this problem someone help pls

[night cloak]

Is the phone verification problem fixed yet?

[severe pendant]

Can i get back my ban account?
I have never cheat on my acc but my another fri used cheat with my account!
This is season 2 account😭

[polar marsh]

@severe pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@night cloak @strong willow the feature is still in beta. So it's better to use one of the social media account for logging in.

No @tropic osprey

[polar marsh]

@dire kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed kettle]

I can't climb containers, windows, doors etc. And I can't download any maps and resource packs and I can't hear my teammate's voice and they also can't hear my voice.
Plzz help

[clear spindle]

What's te error showing when downloading those maps and resources ??

[hexed kettle]

It doesn't shows the size of any map and resource

@clear spindle it's shows 0.00 mb

[clear spindle]

May I know where you're from?

[hexed kettle]

India

But I play kr

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hexed kettle.

[near thorn]

hello there

[strong willow]

Hi can I get help with the failed to login problem

[near thorn]

i need help please

[clear spindle]

I have answered you please check the recent mention, @strong willow.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @near thorn. Remember to read through #faq before asking questions in the support channels.

[near thorn]

i choose middle east server by mistake i rank in server Europe and i have a lot of server not responding please let me back to server Europe to get my high rank

[strong willow]

Well I dont have the social media account passwords

I forgot them

@clear spindle what do I do now?

[clear spindle]

Try after a few hours.

[storm flume]

Please refer to this channel's pinned messages for further information, @near thorn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[strong willow]

Ok

[alpine steppe]

Can someone please help me

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @alpine steppe.

[silk flame]

Why this keep comming !?

All the time they give me like 10minutes ban

[polar marsh]

@silk flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[visual lichen]

Why is pubg banning everyone for no reason

[violet mist]

Will the black friday event come?

[devout geode]

Check this channel's pinned message, @night cloak.

[fringe swallow]

Как сменить сервер на Европу обратно

[storm flume]

Please do not use languages other than English, @fringe swallow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[errant temple]

Hello pubg I sent the selected thing written in the pinned massage to reset the server changing cool down but i am using IOS nothing happend i sent the massage from 19 hours ago

[proven nymph]

Hello Pubg support can u help me out with an Hacked PUBG account incl. Twitter acc?

[onyx dagger]

Do you have access to your Game account, @proven nymph?

[bronze wadi]

Hello Pubg please help me support high Ping with a stable Internet connection

[onyx dagger]

Try using DNS, @bronze wadi.

[fringe swallow]

how do I change the server back to Europe

[onyx dagger]

Kindly wait patiently for their reply, @errant temple.
Refer to #faq 5.4

[proven nymph]

It is banned until 5am

[devout geode]

Check this channel's pinned message, @fringe swallow.

[fringe swallow]

how do I change the server back to Europe

[onyx dagger]

You may kindly contact Customer Service in-game about this after your account gets Unbanned, As only they can help you with Account related issues, @proven nymph.

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @fringe swallow.

[fringe swallow]

I contacted the support service, they said that they would help now I'm still waiting for no

where else can I write to them?

[onyx dagger]

You need to wait until they reply, @fringe swallow. That's the only way.
Kindly refer to #faq 5.4

[night cloak]

There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11, @ksy42#3523.

[crude vigil]

I have a problem with a hacked account, the hacker hacked my Twitter and changed its information also he linked his email to the account.

[night cloak]

Your Twitter was hacked, @proven nymph?

If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8, @crude vigil.

[crude vigil]

I still have access to the account

[slender sandal]

Hello dear support service, I accidentally switched to another server in the "lobby" section (unlike the "settings" tab, there was no confirmation of this action, but everything happened instantly) and now I cannot change it for 60 days. Please answer, is it possible to return to the previous server without waiting for the end of 60 days. Thank you very much in advance.

[night cloak]

You have access to PUBG MOBILE via which social media, @crude vigil?

[crude vigil]

Wechat

[storm flume]

Please refer to this channel's pinned messages for further information, @slender sandal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Which version are you playing, @crude vigil?

[crude vigil]

Latest

[night cloak]

Global version or KR version, @crude vigil?

[crude vigil]

Global

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @crude vigil.

[median remnant]

Is it true that those who play game PUBGM on emulator other than GameLoop are getting banned from game?

[night cloak]

Very likely, @median remnant.

Is there an option where I can remove someone from my connections?

[median remnant]

Okay. Thanks. Because my friend is playing on emulator other than Gameloop. I told him the same but he says no because there is no such announcement from PUBGM or Gameloop.

[fringe swallow]

long wait for server reset who knows?

[night cloak]

Emulators other than Gameloop are un official and may result in a ban, @median remnant.

[jagged girder]

Good evening PUBGM , I changed server from Europe to Middle East by mistake and I want to return it to Europe please help me
ID : 5341323515

[storm flume]

Please refer to this channel's pinned messages for further information, @jagged girder:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[humble sierra]

When I clicked on the server to search for a room, my server was changed, can I go back? or do i have to wait 60 days?

[glad nymph]

@seddik#2725 change server in room. Than game server will be changed

[storm flume]

Please refer to this channel's pinned messages for further information, @humble sierra:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[jagged girder]

@glad nymph It's not working

[frosty current]

Hello please help me!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frosty current. Remember to read through #faq before asking questions in the support channels.

Please refer to this channel's pinned messages for further information, @jagged girder:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[void cedar]

HELP

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @void cedar. Remember to read through #faq before asking questions in the support channels.

[glad condor]

I have a problem in my account
There is someone stole my Facebook account and I need help

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @glad condor.

[frosty current]

My Twitter account has been stolen and they are logging into my account. My Twitter account was stolen by fraudsters. Please help me. I want my twitter link in the game to be deleted. My Twitter account has been stolen and they are logging into my account. My Twitter account was stolen by fraudsters. Please help me. I want my twitter link in the game to be deleted.

[cinder marsh]

When will the indian version will be released

[cobalt needle]

Will my rank come back after my 1 day ban?

[ionic valley]

@vapid sail About the Undercover mode, since I think the game matches players using the level as a base of balancing the game, people at level 20 and above don't usually play Undercover Mode as it doesn't give you as much loot as normal gameplay does, and since they can't customize their weapons to suit their gameplay, it's better not to play the Undercover Mode, though below that level many people like the game mode since it gives less risk for the players. I'm at level 30 myself and since level 15, I was no longer interested in the Undercover Mode.

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @frosty current.

[night cloak]

Hello, a hacker hacked my account, i was ban for 3 days because of him, i trying to unlink my facebook account but he can still have access, can you please help me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager yoke]

When will pubg mobile india come? @polar marsh

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[knotty lava]

Can pubg korean version play classics and do rooms with pubg global version?

[ionic valley]

@sick shale Hey, can you take a look at the bug I just posted in #old it's a pretty critical bug and it causes a lot of problems such as people calling them hackers.

[sick shale]

Yes

[knotty lava]

Nice ok

[cobalt needle]

Will my rank come back after my 1 day ban?

[ionic valley]

That's how it's supposed to work, unless the ban was for something like hacking, in which case, the rank you got from hacking will be taken away.

[cobalt needle]

@ionic valley I was temporarily banned for 1 day for teaming up. My friends said my ranks were reserved

[ionic valley]

Do you mean cross-teaming?

[cobalt needle]

In solo

[vapid sail]

I got your point bro but still wanted that mode for fun and doing some missions without risking your stuff u know especially when you’re on and you don’t have any of your friends available. Also I have a lot of undercover cards and they take space of my inventory so it’s kinda annoying that you can’t use em or even sell em for some cash.

[ionic valley]

That's a punishable offense, but I don't think your rank will be taken away on the first offense. @cobalt needle

[cobalt needle]

So even though my profile is all bronze, When I log in tmr the rank will be back ?

[void cedar]

Hello, good evening. I want some help with the game's servers. I was playing an evaluation on the Middle East server and there was a GLITCH in the servers. The server was transferred to Europe. If you want to video, I will save it

[ionic valley]

I understand that as well, but the game's still in beta, and it may have some unbalanced matching and stuff, so maybe in the future updates they'll implement a better system for it.

[storm flume]

Please refer to this channel's pinned messages for further information, @void cedar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

أريد مساعدة لأن حسابي تبند

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ionic valley]

If it is so, then it's been determined that your rank is taken away due to your cross-teaming. But, it could also be that you're looking at another server's rank which will be different from your current one.

[ember tinsel]

When PUBG MOBILE unban in india

[night cloak]

I need help because I get ban and l play cleen

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic valley]

It could be that you're playing in a room on a different server, or your playing with someone from another server in a team.

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

@cobalt needle Ask customer service please

[cobalt needle]

How

[sick shale]

But most likely you won't get your tier points back

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @cobalt needle.

[ionic valley]

If you do always play in North America, then maybe you need to contact the customer service by Filing a Claim since your rank has been taken away.

[restive oxide]

Any admin here i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @restive oxide. Remember to read through #faq before asking questions in the support channels.

[void cedar]

Yes, I have had this defect. I want my account to return to the Middle East, please

[storm flume]

Please refer to this channel's pinned messages for further information, @void cedar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ionic valley]

It could be that you're playing in a room on a different server, or your playing with someone from another server in a team.

[restive oxide]

Banned with no reason hahaha why?

[void cedar]

I entered the European server room, exited and the server became Europe

[polar marsh]

@restive oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[void cedar]

I entered the European server room, exited and the server became Europe

[ionic valley]

Yes that is a currently ongoing bug

[night cloak]

???

[void cedar]

I want to return the server because I am playing rank

[ionic valley]

Go to the settings and change your server back to Middle East @void cedar and be sure not to enter rooms from other servers again, since it has a 60 days cooldown.

[cobalt needle]

@ionic valley the file claim isn’t doing anything

Just bots responding

[ionic valley]

Then contact the customer service from the login screen @cobalt needle

[cobalt needle]

How would I do that

[void cedar]

I have a video when the bug happened with me, can you help me

[ionic valley]

Just change your server back through your settings for now, it is a currently ongoing bug and should be fixed soon

[sick shale]

@void cedar Contact customer service please, refer to the pinned message for further information

[jagged girder]

@polar marsh Good evening PUBGM , I changed server from Europe to Middle East by mistake and I want to return it to Europe please help me
ID : 5341323515

[storm flume]

Please refer to this channel's pinned messages for further information, @jagged girder:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ionic valley]

Top right corner of the login screen, should be there.

[void cedar]

I have spoken and awaited a response

[quartz iris]

PUBG MOBIL why ban???

[polar marsh]

@quartz iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic valley]

Change your server through your settings, and if you have a 60 days cooldown already and believe this was a mistake, contact the customer service.

[night cloak]

HACKR add twitter account

[young void]

Please give me a solution

[ionic valley]

Update your game

It's because your app is outdated and you have logged in with a newer version as it says

[young void]

Updated 2 , 3 time

Showing the same

[ionic valley]

Have you tried reinstalling the game, it could be bugged

[main heath]

Report

[young void]

Yes

I cannot open my account

[ionic valley]

Have you logged in with your account on another device

[jagged girder]

I have a 60 days cooldown how can i contact them

[ionic valley]

It could be that the newer version hasn't arrived yet for your current device. @young void

[cobalt needle]

@ionic valley it’s still bots responding

[main heath]

Ihave video for hack kill me iwant send video to pubg how?

[ionic valley]

Through the top right corner of the login screen

[young void]

Already I played with latest version

[turbid peak]

Hallo , can I remove a phone number from my account, if it’s possible how ?

[ionic valley]

You don't need to, you can just report the player in-game.

[ionic valley]

On the same device you are using now?

[young void]

My account was hacked before 4 week

[main heath]

Iwant send video to pubg ihave id and video and name player

[young void]

Yes

[ionic valley]

Then you might want to report that to the customer service.

[void cedar]

@sick shale I have spoken and awaited a response

[ionic valley]

It could be that when your account was hacked, they were using a later version, which is currently unavaialable for your device.

[young void]

Reported no response

[ionic valley]

The response might not be instant, so please be patient and give it some time.

[sick shale]

There is a huge amount of players who are facing this issue, be patient please!

[ember tinsel]

PUBG MOBILE LITE OFFICIAL discord link

[sick shale]

There's not

[cobalt needle]

@ionic valley I’ve tried customer service, the most I got was just entering my email address. Didn’t help at all

[ionic valley]

Doesn't exist

[void cedar]

Well thanks for your help@sick shale

[ionic valley]

They will process it, be patient and give it some time

[night cloak]

Hackr aad twitter account

[young void]

Same happens to me

I cannot remove the Twitter account

[jagged girder]

Ok thank you

[ionic valley]

Contact to the Customer Service so you can request the account to be removed.

[ionic valley]

No problem, have a great day

[night cloak]

No response

[vapid sail]

@ionic valley
Bro I have read one of your bug reports about when you get knocked and you go to the water you die. Just to let you know this is not a bug, even in classic mode when you get knocked and you drop on the water you die immediately like the car explosion when a car blows up you die right away without getting knocked, same on water if somebody kills you and you’re in the water you die without getting knocked

[sick shale]

You can follow this conversation:

[ionic valley]

The response might not be instant, you should give this some time.

[ionic valley]

Thank you for the information, that sure is helpful to me, since I have no prior knowledge of this.

[vapid sail]

Anytime man, you’re welcome 🙂

[young void]

No other option needed to wait

[ionic valley]

Yes, that is how it is, but don't worry since they will process your request.

[stone solar]

I contacted the CS for switching the server because i changed it by mistake and i gave them my ID for 6 hours ago but nothing changed till now!! I can’t play in asia by a ping 400 m

[young void]

Ok

[ionic valley]

It will take time for them to process your request, so please be patient about it.

[stone solar]

I thought it will take a few hours not days

[ionic valley]

There are many other players that seems to have come upon a bug that causes them to change servers and this increased the amount of reports in the customer service and as such, it will take longer for them to process your request.

[stone solar]

@ionic valley ok thank you

[ionic valley]

No problem, glad to be of help.

[small wolf]

It’s been 12 hours since I linked my account and I still don’t have the pfp

[vapid sail]

@night cloak
The avatar is available in the redemption store after reaching level 75 and you can buy it with 16 Bp as shown on the screenshot:

[sick shale]

@small wolf Wait a bit more, and try to logout and login again

[ionic valley]

It sometimes takes a day or two for your social avatar to link to PUBG Mobile.

[alpine steppe]

My pubg acc was linked with facebook amd now my facebook acc is disabled can someone help?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @alpine steppe.

[lament hazel]

Has anyone played metro mode and encountered matchmaking issue when playing undercover mode on old blockade zone?

[ionic valley]

Yes, it's due to lack of players wanting to play the game mode.

[neon cliff]

o

[alpine steppe]

O

[ionic valley]

Especially if you're above level 20, you pretty much can't find a match @lament hazel

[prime shuttle]

Hi guys

[alpine steppe]

Hi

[ionic valley]

@prime shuttle @alpine steppe Please keep off-topic chats in #chat this room is for support only.

[prime shuttle]

@ionic valley ok..

[lament hazel]

Especially if you're above level 20, you pretty much can't find a match @lament hazel
@ionic valley ohh I see, I thought it was a bug

[ionic valley]

Most pros (Fame Level 15 - 30) refrain from playing in that mode since it doesn't give them much loot, and it doesn't allow them to customize their loadout to their play style, but no, it isn't a bug.

[eternal nest]

I received a ban for one day that I am using a version from outside the store which is never happen and my rate now is bronze

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drifting jay. Remember to read through #faq before asking questions in the support channels.

[proper jolt]

ما حل ااتخير البلده مفقود ساعدني

[storm flume]

Please do not use languages other than English, @proper jolt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@ionic valley Don't give answers based on assumptions

@drifting jay Can you elaborate

[lament hazel]

@ionic valley ok, thanks for helping

[ionic valley]

I'm not assuming, it's confirmed that this is due to hackers, and I'm sure of it since my friend has the same issue and was fixed by contacting the Customer Service.

[ionic valley]

No problem, glad it helped.

[sick shale]

@ionic valley This one is different and we're aware of it

[ionic valley]

Okay, I understand, sorry for my mistake on this.

[proper jolt]

plez help me for change city

[ionic valley]

@night cloak There're lots of places in Metro where you can get stuck, it's a common bug and the devs are aware of it, please stay away from places that you think you can get stuck in.

[sick shale]

@drifting jay Yes, seems like there's an issue with iOS users. we have collected details and sent them to the investigation!

[proper jolt]

hlep me plez

[frozen imp]

Hello

[proper jolt]

androied

[sick shale]

@proper jolt Change country option won't appear due to EEA laws

[frozen imp]

My account has been pannd

[ionic valley]

@blazing grail The Metro Royale mode is still in Beta, and only a portion of users are invited to play the game mode, so for the time being, you cannot play in the Metro Royale mode unless invited to the Beta.

[devout geode]

Do you mean server, @proper jolt?

[proper jolt]

aorupa

[ionic valley]

Reinstall your PUBG Mobile from your App Store / Play Store, it's due to your app being installed outside of them and / or being unlicensed.

[somber palm]

Any new news related to the ios bug (use cracked version) ?

[sick shale]

Yes

[proper jolt]

@devout geode help me

[frozen imp]

I am installed from app store

[devout geode]

Answer the question.

[ionic valley]

Try reinstalling it again, it could be bugged and the App Store / Play Store didn;t give you the license.

[sick shale]

No information yet

[ionic valley]

@frozen imp If I may ask, which app store did you install it from, the Google Play Store for Android, or the iOS App Store for iOS users?

[proper jolt]

@devout geode Europe

[frozen imp]

iOS App Store

[devout geode]

What Europe? You want to change your server, right?

[ionic valley]

Have you tried reinstalling the game?

[sick shale]

@frozen imp Use the File Claim option for now, and don't repeat questions regarding suspended accounts please

[frozen imp]

And my information has been to zero?

[alpine steppe]

Can someone help me

[sick shale]

You can contact customer service to recover your tier data

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @alpine steppe. Remember to read through #faq before asking questions in the support channels.

[somber palm]

Should i wait until they found a solution, or can i use my account when the ban time end ?

[harsh violet]

Heyo I has a question my account got hacked and the people linked his fb I can’t kick him Need wait 7 days for kick his FB out and my problem is I pm Pubg mobile ingame support I don’t getting any message from support back since 3 days and idk who I can message need help ty

[proper jolt]

vpn for plez help me for change city on Russia

@devout geode vpn for plez help me for change city on Russia

[alpine steppe]

Can someone please help me

[sick shale]

@proper jolt You can't change your country due to EEA laws, stop repeating questions please

[proper jolt]

ok

[sick shale]

What's the problem

[night cloak]

Where can I report cheaters?

[harsh violet]

@sick shale but I don’t get a answer :/

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[blazing grail]

Report suspected cheaters in-game after the battle using the Report function

[night cloak]

@harsh violet please refer to 5.4 #faq

[alpine steppe]

My pubg account was linked with facebook and now my Facebook acc is disabled

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @alpine steppe.

[frozen imp]

I want to get my account back now.

[alpine steppe]

@sick shale

[night cloak]

@alpine steppe please contact customer support ingame

and refer to 2.8 in #faq @alpine steppe

[frozen imp]

I want to get my account back now.

[sick shale]

@alpine steppe PUBG MOBILE is unable to assist you if you've lost the access of your social media accounts, refer to subpoint 2.8 for further information!

@frozen imp Use the File Claim option.
Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[toxic flicker]

Banned

[pseudo juniper]

Plz tell me pubg mobile India official website

[toxic flicker]

Banned

[sick shale]

@toxic flicker Is your account banned?

[sick shale]

Google it

[toxic flicker]

Ten years ban

[polar marsh]

@toxic flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pseudo juniper]

@storm flume plz tell me pubgm official website I can’t find it on browser

[celest shadow]

https://www.pubgmobile.com

[night cloak]

@celest shadow hi

u not answer my call before wut happen

[pseudo juniper]

@celest shadow it is not the website of pubg mobie

[night cloak]

by my call i mean my sumon ping xd

[night cloak]

are u looking for an event website or?

[celest shadow]

I was not available at the time. Is there anything I can help you with, @night cloak?

[night cloak]

@celest shadow nah just checking in here

xd rarely visit here

[celest shadow]

https://www.pubgmobile.com is the official PUBG MOBILE website.

[pseudo juniper]

@night cloak looking for website

[gentle patio]

hi guys, i it set me europe as a default server, anyway to change it?

[pseudo juniper]

@celest shadow I want pubg mobile India official website

[night cloak]

ya

[celest shadow]

You can go to the bottom of the Basic section of your Settings, and you will have one chance to switch your server to another one, @gentle patio. Please choose wisely and be careful.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pseudo juniper.

[night cloak]

not yet released xd

[gentle patio]

i can't change it

it was set by default

[night cloak]

if ur looking for india discord there are pubg servers for different regions

[celest shadow]

You can, please read my message, @gentle patio.

[night cloak]

@gentle patio go to the select maps and gamemode screen

[pseudo juniper]

@storm flume is there pubgm India official discord server

[celest shadow]

You can browse for it on the Internet, @pseudo juniper.

[night cloak]

then on the top right there should be some thing saying europe

[gentle patio]

i press it, it takes me to the setting screen

[night cloak]

if u tap that i think u can change

[gentle patio]

where i see 59days 23 hrs

[night cloak]

@gentle patiothen u need to wait 2 months to change

xd rip u

[gentle patio]

i didnt even pick a server 😦

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @gentle patio. Please refer to the pinned messages of this channel for further instructions.

[storm flume]

Please refer to this channel's pinned messages for further information, @gentle patio:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

ah well deal with it idk how to get help

lol noice i got lvl 13

[celest shadow]

Feel free to mention me should you not understand anything, @gentle patio.

[gentle patio]

how to contact the customer service in game? is it the report button?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gentle patio.

[devout geode]

It is in settings, Basic section.

[gentle patio]

i get a help screen

[celest shadow]

Click on the top right of your screen to start a conversation with the customer service, @gentle patio.

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service, @gentle patio.

[heavy prism]

@eslam its islam but ok

I want to decode the link of the third mail or decode the linked phone number

[gentle patio]

if i get conversation closed after giving my email does that end the request or ticket?

[heavy prism]

I want to decode the link of the third mail or decode the linked phone number

[tired yew]

can anyone help me with an in-game issue

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @heavy prism.

Please state your issue here, @tired yew.

[celest shadow]

Please read the instructions carefully, @gentle patio.

[tired yew]

looks like the game doesn't recognize me or something.. Events > Recommended > weekly report
my account doesn't appear..it gives me some weird chinese account with no details

[sour egret]

Any one can help?

[azure pebble]

The game suddenly crashed yesterday. After re-entering the game, it prompts to use the cracked version and clear the level，ID: 5935951495

[heavy prism]

I hope you will add this feature so that players can cancel this link because many players lose their accounts. Thank you.

[subtle ember]

Hi, I have a problem accessing my game account. I can not reach him. The Facebook account was closed, and the Gmail account was closed, and now I have not been able to access my account for more than 30 days and I have all the requirements that this account is my property and I am ready to give the company all the information you need in order to recover my account and I ask you to support the game. I can practice the game. @celest shadow

[celest shadow]

Are you playing on the Global, Korean or Vietnamese version, @azure pebble @night cloak?

[sour egret]

Someone logged into my Twitter from another country and Linked 3rd Link login with it and now after two weeks he is trying to unlink my Twitter and he already linked his Facebook.
Help will be Appreciated

[celest shadow]

Do you have any social media accounts linked to your PUBG MOBILE account, @tired yew?

[tired yew]

yes, twitter

[celest shadow]

Feel free to share your suggestions in #old, @heavy prism.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @subtle ember.

Please contact the customer service via the in-game settings for further assistance, @sour egret.

[celest shadow]

Could you please provide me with a screenshot, @tired yew?

[sour egret]

They said it will take 60 Days or Up to Unlink but second person will unlink my social in 1 week

[night cloak]

emulator player why cant spectate mobile player????

[celest shadow]

Log into your game via that social media account to cancel the unlinking process, @sour egret. Please refer to FAQ 2.5 in #faq.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support.

[storm flume]

You can now access #emulator-chat and #emulator-support, @tired yew. Revert this at any time by sending .emulator in #481204134859505684.

[sour egret]

@celest shadow yeah i know but what about E-Mail?

[azure pebble]

I am using the global version@Pistion

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @sour egret.

[ionic valley]

@celest shadow Can you take a sec to look at my latest bug report? It's a pretty terrible bug that is kind of cheating...

[subtle ember]

@storm flume I did that more than once, and there is no response from support within the game Fugat to support Discord to eliminate the problem

[azure pebble]

I am using the global version

[celest shadow]

We cannot help you with account related issues here on Discord, @subtle ember. Please contact the in-game customer service and relevant social media support for further assistance in this regard. You may refer to FAQ 2.8 in #faq.

Are you on an iOS device, @azure pebble?

[azure pebble]

Yes, the device is iPad 7

[rose oasis]

Where can i send hackers videos

[storm flume]

Hello, @rose oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Global

[rose oasis]

Thanks

[celest shadow]

The Community Team is aware of the situation and are looking into it, @azure pebble @night cloak. Please keep an eye for updates in #news.

You may report this in #old as well, it would be appreciated. Please include the following details and screenshots, @azure pebble @night cloak:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[subtle ember]

@celest shadow Why can't you help? This is support for a game that serves and helps the players. Not saying it cannot be helped. This is a failure, a failure. I have wanted to access my account for more than 35 days, and I cannot.

[celest shadow]

We only provide community support here on Discord, and we are not affliated with Tencent Games' customer service, @subtle ember. You are advised to contact the in-game customer as they can assist you further into your issue.

[night cloak]

Hello, i got banned yesterday for a 24 hours “not using official version” i dont care, it was a mistake from PUBGM side, but i had Diamond IV and now I am Bronze V again? Like wtf how? I still have the games there

[celest shadow]

Please refer to this, @night cloak.

[night cloak]

I dont get it

That means its just bugged and i will get it back or this game completely sucks each update?

[kind violet]

hi, i did the achievement win without kills, but i didnt get the title.. what j have to do

[dry cradle]

@celest shadow In game customer service does not respond at all. What all can we do in this situation? This is clearly not our fault and still we are paying for it. It is not fair.

[subtle ember]

@celest shadow My problem is not with the Tencent game. My problem is with PUBG Mobile support. My account is locked. I cannot connect to the mechanism

[celest shadow]

Are your iOS devices jailbroken, @night cloak @night cloak @azure pebble?

[deft shard]

When does the band open?

[polar marsh]

@deft shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

how should i know?

[subtle ember]

@celest shadow !

[safe yacht]

Where I can find eamail pubg mobile to report cheater with video link

[night cloak]

I am using a iPhone Xs max so how can i check it

[dry cradle]

@polar marsh but i didn't violate any rules or anything. Why am i locked out of my account? cc: @celest shadow

It is a simple iPhone and can't sideload an app externally.

[celest shadow]

Further updates in this regard will be posted in the #news channel.

[night cloak]

No

[celest shadow]

If you are unable to access your account, you can select the Help button on the login screen to access customer service, @subtle ember.

[storm flume]

Hello, @safe yacht!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dry cradle]

@celest shadow Unfortunately we do not want to read any news and focusing on resolution instead.

@celest shadow As i mentioned, in game customer support does not respond.

[magic niche]

hi

how i can change my server to europe?

[celest shadow]

I am pretty sure the Community Team has responded to you earlier today, please give them time to investigate into the issue. Thank you for reporting it here, we hope you understand that there is nothing more we can do to assist you.

[dry cradle]

@celest shadow This is extremely disappointing.
There are tons of hackers in game and then PUBG goes ahead and locks account of genuine players.

@celest shadow I understand but can we not expedite this process? I am not able to play and also getting the news that for some players the timeout period got extended to 7 days even though they didn't do anything wrong.

[safe yacht]

Piston is there e mail can I send to reported cheater to pubg mobile email

[stark quarry]

It’s been two days since i answered this and no one is replying to me and the hacker is still using my account! Is there anything i can do?!

[subtle ember]

@celest shadow I contacted game support and nothing was answered, so I contacted you here, and you also do not provide me with anything. I am ready to give you all the information in order to return my account

[celest shadow]

I recommend that you do not attempt to log into your account for the time being, and wait until players receive further updates or information in this regard, @dry cradle. Please keep a lookout for the #news channel.

[grizzled zephyr]

Hi my friend accidentally changed his server, I previously heard from @onyx dagger that the support team will help you change the server once, can you please tell me how can my friend ask for server change?

[night cloak]

No

[celest shadow]

Hello there, @grizzled zephyr. You may refer to the pinned messages of this channel for instructions on how to properly request for a one-time service to reset your server.

[hoary oar]

I mistakenly chose middle east server how do i donate to europe please help

[grizzled zephyr]

Thanks @celest shadow

[storm flume]

Please refer to this channel's pinned messages for further information, @hoary oar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to subpoint 5.4 in #faq for further information, @stark quarry.

[ancient citrus]

Why my account has been suspended id - YoutubeMAMA

[night cloak]

No jailbrk

[stiff knot]

Hi, is there no more Rage Gear in PUBG mobile?

[subtle ember]

@celest shadow !

[celest shadow]

Noted, @night cloak. Please provide me the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[hoary oar]

@stark quarry I mistakenly chose middle east server how do i donate to europe please help

[celest shadow]

Can you also provide me the same as mentioned above, @ancient citrus? ^^

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @hoary oar.

[wheat raptor]

Yesterday, November 21, I was about to reach conqueror and the problem is that I get unranked on my server, which is North America, I had all the necessary points and they don't give me my top either, only 0.00% appears on the top rank.
can you please help me with my problem? thanks

[dry cradle]

@celest shadow Could you please confirm if it is a known issue or if it is being worked on? Seems like only iOS players are facing this issue while Android users who can sideload multiple apps are free and happy.
Also why the tier progress is being reset to Bronze?

[hoary oar]

@celest shadow#How can I contact customer service

[frail void]

many hacker in pubg 😑

[celest shadow]

I cannot confirm anything at the moment as I lack information in this regard. Should there be any updates about this, then it can be found in #news when it is posted. Your patience is highly appreciated, and I am sure that the team is working with diligence to investigate and resolve this.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hoary oar.

Hello, @frail void!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[ancient citrus]

What can i do my account has been suspended Ign - YoutubeMAMA

I was contact with customer care they didn’t respond

[dry cradle]

@ancient citrus Seems like we can't do anything at the moment instead of waiting.

[ancient citrus]

I got banned without any reason

Daily i was play with Jio network today i open vi and got banned no reason why

[dry cradle]

I understand and it is an issue for iOS users.
We invest a lot in these things and then we get these issues and there is nothing that we can do about it.

[ancient citrus]

Does it affect my account

[dry cradle]

I have no idea

[ancient citrus]

If i Genuine then it will affect

[dry cradle]

There are multiple genuine players who have reported this issue and all we can do is wait as suggested by moderators here.

[ancient citrus]

Okay

When customers care will be respond

[hoary oar]

They do not answer in the game. Is there anyone to help?

[dry cradle]

No idea

[little hedge]

A few days ago, the game teammates reported that they were banned for ten years. Originally, the device was jailbroken and no plug-in was installed. Can this be lifted?

[steel pecan]

Shxts dumb you can’t even find a team

[feral vapor]

will i get total 900 uc if i buy primeplus?

[dry cradle]

@polar marsh If you look closely within TOP 100 conquerors list, most of them cheat or play with hackers but we don't see any action on them. This is extremely disappointing.

Teams should look closely at the gameplay before doing these things.

[hoary oar]

I've been playing this game for 16 seasons, a whole season is going for a mistake and nobody helps

@stark quarry I mistakenly chose middle east server how do i donate to europe please help

[eternal nest]

Same here I am playing since season 3 and no one help me for a mistake from pubg team not from my side

[opaque forge]

Hi I have a question if I use gfx tool app I'll get ban or no

[storm flume]

Use of unauthorized third-party software or methods, @opaque forge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[languid sparrow]

Hi there

I think there’s something wrong with pubg mobile because too many players got banned 1 day,1 week, 10 years banned for no reason last night i got 10 years banned and my partner she got 1 day ban we have no idea and we never cheat too many people in tiktok and in facebook post it with ban notices nobody know what going on i have pubg mobile kr version there’s no customer service nothing to talk to them what reason i got ban because i never cheat and i never buy in unauthorised purchased uc only in game cant speak with anyone what reason i got ban and if there’s any problem with pubg they will unban our account or what because my account i spent too much money on it and i never cheat why we got ban never play with hackers always never got ban before even for 1 minute now i got 10 years ban im just shocked

[tribal spoke]

Why does my gun game have these weird graphics

[static haven]

when is the server resetting?

[ruby nymph]

poor @tribal spoke

[night cloak]

my rank is 2.61% whats mean by that???

[devout geode]

Server resetting? Do you mean server selection?

[prime shuttle]

When pubg india server works??

[small wolf]

Did anyone buy the rp this season? If so how y’all feel about it?

[devout geode]

Wrong place to look for the information about it. Keep an eye on PUBG's official website for announcements regarding this.

[prime shuttle]

Sure

[maiden egret]

howdy fellas, any idea how Ban pan review system works? I have signed up and stayed on for 30minutes, im playing since s1 and am always above crown.
I want to review and get the rewards, thanks

[static haven]

@devout geode pubg said that they were resetting the 60 days right?

[night cloak]

They all should fix the rank bug

[storm flume]

Please refer to this channel's pinned messages for further information, @maiden egret:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[devout geode]

Not really. But if you unintentionally entered in a different server you may contact customer service to ask them for resetting server selection cooldown as a one-time service.

[woven bone]

Costumer service sucks. I’ve been trying to reach them about the exact same issue and no response and the automated messaging thing isn’t effective

[maiden egret]

these bots are aggressive holy smokes LOL

they banned me in every single text channel, whatt?! 😂

[sick shale]

@maiden egret #questions message

[woven bone]

Can anyone help?

[willow meadow]

😦

[dire fable]

how longer we have to wait for pubg india??

[maiden egret]

thx @sick shale ❤️

[willow meadow]

I couldn’t change my server because of the 60 days rules. id : 570930993

[night cloak]

can somebody answer me??? my rank is 2.66% whats mean by that??? @devout geode

[patent radish]

I couldn’t change my server because of the 60 days rules. id : 570930993
@willow meadow i think they wont change it

[sharp charm]

Hi i need help

[storm flume]

Please refer to subpoint 3.15 in #faq for further information, @night cloak.

We are unable to provide assistance if you do not ask a question or state a problem, @sharp charm. Remember to read through #faq before asking questions in the support channels.

[willow meadow]

[sharp charm]

my pubg account has been Ban for 10 years I have log in the LD player emulator.fast pubg Ban me for 2 hours after 2 hours it's showing that 10 years ban

[polar marsh]

@sharp charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[static haven]

@devout geode I did it unintentionally put it as krjp as i was goin to do missions, i contacted them but is there any estimated time that they are goin to reset it?

[tame fjord]

Thes glatch meen he is using rader and aimbot or some time they use only rader are you wear of that ?!

[rancid raft]

There is a bug where when you try to play sniper or quick match it says one of the players have not downloaded the map yet they did and we can play

[storm flume]

Hello, @rancid raft!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[surreal wagon]

Hi i should be ranked number 19 on the server but they unranked me without any reason

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @surreal wagon.

[surreal wagon]

I contacted them but they didn’t do anything

[shut escarp]

Hello team My account has been blocked for 10 years. Under the violation of the user agreement. I did not know that I am in breach and the reasons are that I do not know very well about its policy in BJ. Now I know and I have lost money on my account bug almost $ 7000 or more. I have been invested for a year in PUpurm. Now for 3 months I have not used my account. Please consider the reasons and raise Ban my account and I will abide by all laws thank you ID 5397635031

[polar marsh]

@shut escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal wagon]

I need answers,

[tame fjord]

Thes glatch meen he is using rader and aimbot or some time they use only rader are you wear of that ?!

[devout geode]

No, but they will reset it as soon as possible. Just, please, wait patiently.

[sick shale]

@tame fjord It's just a visual bug, however you can report it in #old

[static haven]

aight thanks alot! @devout geode

[trail talon]

Hello, customer, the company closed my account at 4 o'clock on 20/11/2020 5308731373 for no reason, and I never run the hacker. If you want to make sure, enter the statistics for this account, as well as review the videos of how I do but play, please help and thank you

[polar marsh]

@trail talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello

this came to me

i have normal version

@thin halo pls help me

i have rank push a lot and i was in crown 3 with 47 points

@torpid quail i

[slate ice]

hi all

[thin halo]

@night cloak is your device ios and jailbroken?

[slate ice]

someone could help me? I changed servers by mistake and I can't go back to my server

[night cloak]

its not jailbroken

i didnt use any hacks or anything i am a fair play from the start

[thin halo]

Refer to this message, @slate ice.
#questions message

[night cloak]

pls help me

i didnt jailbreak

[thin halo]

@night cloak Can you give me your user id, device, wifi or data, country?

[night cloak]

ok

can u restore my rank

no i banned for one day

[thin halo]

@night cloak Just send what I asked previously.

[night cloak]

ok

yes

[jolly forge]

@

[idle rover]

How should i level up my rank in this discord channle for rp 16

[jolly forge]

@thin halo can you replay to my dm

[thin halo]

@jolly forge just state your issue here.

[jolly forge]

i i want to report a big bug and i know how to fix it

[rancid horizon]

Is there way I can get my PUBG acc back if I my fb account is disabled and can’t login into it

[thin halo]

@idle rover Read the information that has been given in #rp16-giveaway.

@jolly forge You can give your insights in #old

[jolly forge]

the bug from the folder not in the game so its fine

[rancid horizon]

Yes so is there any way I can get it back ?

[thin halo]

@rancid horizon Do you have another account linked to it?

[rancid horizon]

Nope

That’s where I messed it up

[night cloak]

i’d: 5271913414 phone:iphone7 wifi:tp link country: qatar @thin halo

[rancid horizon]

Yes

[night cloak]

there

i’d: 5271913414 phone:iphone7 wifi:tp link country: qatar @thin halo

[rancid horizon]

Ohh okay thank you

[night cloak]

why

can they unban us and restore our rank

i’d: 5271913414 phone:iphone7 wifi:tp link country: qatar @thin halo

now what

[willow dock]

I got unbanned but my rank was reset to bronze V will we get that back

[thin halo]

@night cloak the team is still looking into it. please be patience.

[night cloak]

same

[jolly forge]

@night cloak the account has login from parallel space ?

[night cloak]

no i didnt use any hacks or anything

well i didnt use any

[jolly forge]

@night cloak i think because this he take 1 day

[thin halo]

@night cloak @willow dock For now be patience as the team is investigating on it. Lookout on #news for any news regarding this issue.

[sick shale]

@night cloak Don't interfere when there's a moderator

[night cloak]

what can we do i don’t want to rank push again after all hard work pls can u restore my rank

[tiny anchor]

the issue of the ban due to cracked version is a bug there are too many players get banned for no reason and they looking into this issue. the developer team are aware of it

[night cloak]

i want only one answer i need my rank back

[thin halo]

I have no information regarding it. Be patient please.

[night cloak]

ok 😦

[willow dock]

Yup thats me

[tiny anchor]

yup i saw this pic and share it

[willow dock]

Got the id back but stat were reset to Bronze V

[tiny anchor]

hopefully they have a backup

otherwise a lot of players will be affected

[tall tartan]

Anyone who can help me change my region???
I can't get the verification code

[paper flame]

I am not a cheat and have been around for a day and withdraw all my points

[broken zenith]

Ayuda alguien más está intentando robarme mi cuenta

Ayuda

Tengo conectado por twittear y cuenta apple , ya cambie mi seña . De igual manera alguien ha entrado e intenta robarme la cuenta

[night cloak]

same

[paper flame]

5143072324
IPad
Cellular
Saudi Arabia

[storm flume]

Please do not use languages other than English, @broken zenith. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glossy plume]

@thin halo .Please help me. My account in Pubg has been hacked and I have not been able to contact customer service

@sick shale Please help me. My account in Pubg has been hacked and I have not been able to contact customer service

[sick shale]

@glossy plume You can contact them from login screen

[glossy plume]

@sick shale I tried more than once and could not reach them Please Please My account helped my weapons developer Max Blaze

[sick shale]

Only customer service can help you, state your issue properly and be patient please

Repeating same questions here is waste of time as we're not affiliated the customer support in-game and we don't have power to handle account related issues.

[glossy plume]

@sick shale The issue took place for more than a month, and I could not reach the work service. The hacker who hacked my account in Bebji every time threatens me to send him money, and if I do not send him, my account will be debited for 10 years

@sick shale Thanks for your passage, brother. I will give the hacker the account as a gift because I could not communicate with me

[night cloak]

Can't login can't play at all

It keeps disconnecting and logout every min

[sick shale]

@night cloak Where are you from

[night cloak]

UAE

I even deleted and reinstall completely

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @night cloak.

[night cloak]

@storm flume i did all of that i have very good and stable Internet, 250 MBps

[sick shale]

@night cloak Try to change DNS settings, refer to subpoint 4.5 in #faq for further instructions!

[viscid vapor]

Hey guys i choose server North America by mistake ..i need help

[storm flume]

Please refer to this channel's pinned messages for further information, @viscid vapor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[restive fossil]

when will pubg mobile launched in india?

[night cloak]

I leveled up to 27 in metro royale but now i gain some pocket change points even if i come back home with 250k worth of stuff and spent the whole time in the map roaming aroubd trying to find people. Is this normal? My last game was only worth of 172. Lvl 26 same type of match was worth of 525 or something.

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[night cloak]

@sick shale

Any explain for this rank 0.00

[sick shale]

@night cloak No information for now, you can contact customer service

[storm flume]

Please do not use languages other than English, @digital garden. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[iron sparrow]

If I change my server right now, does my rank carry over with me or will I be starting over? I want to be able to play with my friends from back home in America but I'm living in Europe

[night cloak]

@iron sparrow u have ios?

[iron sparrow]

I do have ios

[sick shale]

@iron sparrow Yes, your tier data will be switched to the new server data

[night cloak]

Why was I banned I never cheated

@night cloak same happen to me u have ios?

[sick shale]

@night cloak Don't interfere please

[night cloak]

ok

[sick shale]

@night cloak What's the ban reason?

[night cloak]

Idk

@sick shale i wanted to say that me and other players are getting banned

and mostly they have ios

we are using right version it say it’s cracked

Yeah

i contact other moderators they said they investigate

[digital garden]

Band problem on iOS ?

[night cloak]

yes

and our tiers reset

[sick shale]

@night cloak We're aware of that issue, stop interfering please!

[deep skiff]

My twitter account got hacked which link to my pubg mobile

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @deep skiff.

[night cloak]

@sick shale i wanted to ask a question can we get our rank back i was in crown 3 with 47 points

[sick shale]

You can contact customer service

[native elm]

Anyone know y when in metro royal undercover mode when u reach level 20 or 22 u can’t play it anymore and the wait time will go forever and not find a match it’s happening to a lot of people

[night cloak]

just wanted to can we get our rank back pls answer me

[solemn ingot]

Good evening, my account has been banned for a day and the reason is, as you said, that I downloaded the game from an unofficial store, and this is not true as I downloaded the game from the official Apple store and I did not violate any of the rules of the game. Please lift the ban on my account immediately. Thank you.

[deep skiff]

To whom I contact

[night cloak]

Bro

[sick shale]

@deep skiff Read it

@solemn ingot We're aware of this issue, use the File Claim option for now

[solemn ingot]

Then ? When you lift the ban!

[storm flume]

Please do not use languages other than English, @deep skiff. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

No more information, the team is still investigating into the issue

[night cloak]

@sick shale when did the banning start

[sick shale]

No information

[solemn ingot]

Do you need my id number?

[deep skiff]

Costume service didn't reply

[night cloak]

BRO pubgm needs to fix their crap because now I lost my whole rank and kd. You guys Are out here banning the wrong people!!!!

[deep skiff]

I just wanna to unlink my twitter account from my pubg mobile I'd I don't have access to that account

[sick shale]

No, we have got enough details. Thank you!

[digital garden]

Day after day your failure will increase in pubg !

[sick shale]

@digital garden Provide your feedback in #old please

[sick shale]

Do you have access to your PUBG MOBILE account?

[native elm]

Are the devs looking in to y no one can play undercover mode in metro when they reach level 20s cus I can’t play undercover anymore only the other mode the undercover mode time will just say matching but won’t let anyone get into a match for undercover

[deep skiff]

No bro my twitter account got hacked

[whole yoke]

Bro are u kidding me!!!

I heard people on iOS is getting banned

My friend just got banned

[deep skiff]

Which link to my pubg I'd

[iron sparrow]

@sick shale you are absolutely sure I won't lose my rank if I change servers? I've played about 20 hours this weekend and if I will lose my points then I'll just not switch haha

[whole yoke]

Wtf!!!!!!

[iron sparrow]

It is technically my home server and I've played most seasons there

[plucky quiver]

imagine spending 100$+ and you're unjustly banned, that's just messed up

[sick shale]

@iron sparrow You can refer to the 11/15 Dev log on https://youtu.be/yHP-ogYqtKw

[whole yoke]

@plucky quiver preach !!!

[storm flume]

Please avoid going off-topic, @whole yoke. You may have unrelated conversations in #chat.

[sick shale]

Please refer to subpoint 2.8 in #faq if you have lost access to a social media account, PUBG MOBILE is unable to assist you as long as you can't access your account.

[native elm]

Is metro royal undercover mode broken or is it that once you get to level 20 undercover mode just won’t work for anyone and one will have to play the other mode??

[median dock]

Rebel whats ur highest tier

[night cloak]

@whole yoke this happened?

[median dock]

U reached

[night cloak]

i am on ios and banned

[whole yoke]

@night cloak not for me but for my friend and I feel like I’m going to get banned for no reason because people on iOS I heard is banned

[night cloak]

and i am in bronze

[storm flume]

Please avoid going off-topic, @median dock. You may have unrelated conversations in #chat.

[median dock]

??

Ooh oops my bad

[sick shale]

Ask me in #pubg-mobile ,not here please

[night cloak]

So @sick shale is my acc rank coming back? Or is PUBG gonna be unfair and just set me back ???

@sick shale yea will we get our rank back or

i will leave pubg FOREVER

You guys can mess up and ban other people but you won’t ban these $@&$ that hack on Na and just let it pass

[sick shale]

@night cloak The situation is still under Investigation, be patient please

@night cloak I don't have more information about this issue, please stop repeating same questions and no need to reply for similar issues

[night cloak]

@sick shale when will we get informed about it

Does anybody know how to get a button back that's stuck behind the editing board when editing controls?

@sick shale pls ping me if there’s new info

[sick shale]

@night cloak I will make sure to do!

[night cloak]

thx bro hope u the best

Does anybody know how to get a button back that's stuck behind the editing board when editing controls?

u will see a arrow click it and the board will be shorten

It's stuck behind the top bit

exit it and don’t save

[sharp crater]

Hi how are you?

My account has been blocked by mistake. Please help me and solve the problem when it was blocked for 10 years

[polar marsh]

@sharp crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@night cloak Can you stop it?

[night cloak]

ok

[hoary oar]

i chose middle east server by mistake how do i get back to europe please help😭😭😭

Anyone here?

[storm flume]

Please refer to this channel's pinned messages for further information, @hoary oar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

What is this?

[sick shale]

@night cloak Download twitter app and try again

[night cloak]

R u joking?

I have application

@night cloak it means u reached the maxuim number of login u have to use ur user name instead of ur email

rebel i am helping others

I am not asked to enter, I am thrown to a page where it is empty

[sick shale]

@night cloak Are you using the browser?

[night cloak]

Yes

Nothing

[sick shale]

Try to use the Twitter app

[verbal timber]

Hi how to return the server !?

[devout geode]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

[verbal timber]

Thank (

[night cloak]

I couldn’t use application

[tardy yacht]

@sick shale when does the conq reset? Yesterday it was in an hour right? Today’s it’s an hour earlier or

[night cloak]

When I enter the game and try to log in from the Twitter application, it drops me to the site

Help me please

[sick shale]

@night cloak Clear cache of the App/Browser

[late crown]

@polar marsh

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @late crown. Remember to read through #faq before asking questions in the support channels.

[late crown]

I want to switch back to the North American server and I don't want to wait 60 days

[storm flume]

Please refer to this channel's pinned messages for further information, @late crown:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ebon vessel]

Whats the mag attachment for tikhar rifle

Welp

[night cloak]

For what tho. I mean I understand your fixing the problem but why is everyone getting banned?????

[whole yoke]

?

Right

[night cloak]

you can change by reading the pinned message

[late crown]

I want to switch back to the North American server and I don't want to wait 60 days

[night cloak]

I tried everything but I can't log into my account

[night cloak]

read the pinned message

WELL you have to I mean no offense you read what it said @late crown

Please help me

[night cloak]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

[night cloak]

which account is it linked with

facebook, twitter

I used to go through the application, but then I could only go through the site. now I have one picture and I cannot log into my account

[ebon vessel]

Welp me

[night cloak]

Yeah @night cloak are you on iOS

Twitter

[ebon vessel]

What's the mag attachment of tikhar rifle

[night cloak]

Yes iOS

[ebon vessel]

It has a slot for mag

[night cloak]

can you send the screenshot

[ebon vessel]

But ar and sniper doesn't fit in

[night cloak]

@night cloak you probably got banned like everyone else is

[sick shale]

@deft idol A cheater?

[torn ore]

Id 5618035662
Device redmi k20 Pro
This problem I face.... I tried to switch graphic low.. I face same issue

[ebon vessel]

Also there's this bug

[deft idol]

i have a video proof of cheater ( full skins)
where can i post it ?

[storm flume]

Hello, @deft idol!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Heeey anybody help me today?

@night cloak Clear cache of the App/Browser

probably your network problem or it might be a problem with twitter

[night cloak]

this @night cloak

I’ve did

Nothing

Ohhh...

can you try once more and check

Why with every update there is more and more problems

[night cloak]

it might be some bug with twitter or your network problem

There was no such thing before

[torn ore]

@night cloak

[night cloak]

try logging in once more if the issue doesnt solve then you can ask it here

[daring pecan]

I want to change my server before 60 days

[night cloak]

check the pinned message

It happened today. I play form 1st season and I haven’t had anything like that

[night cloak]

you can report the bug in #old

[night cloak]

try once more

[daring pecan]

I changed my server by mistake

[night cloak]

yeah there is a solution in the pin section

[daring pecan]

Okay

[night cloak]

@daring pecan
To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

[night cloak]

Where did you download the app? 3rd Party Store?

[dawn coral]

Appstor

[night cloak]

try downloading it again

[late crown]

I sent feedback yesterday and can you tell me how long it takes to reset the server

[night cloak]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

[dawn coral]

Can i get back my account after reinstalling ?

[night cloak]

Is it a guest account?

[dawn coral]

Its Linked with Fb

[night cloak]

then you will get back

If it's still shows up as banned you need to contact the customer service in-game .

[icy pasture]

Dears pubgm. I'm on Eropa server on Daimmoned tire and found today I'm on Asia server .... Please support

[night cloak]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

I tried to go to a neighbor and he has the same thing, I can't log into my account, I get a message that the page doesn’t exist

[dawn coral]

Thanks for assistance @night cloak @night cloak

[night cloak]

Wtf....

[icy pasture]

Any admin. Can support me please

[night cloak]

I go from browser because app doesn't work with PUBG

[late crown]

@night cloak Can you help me transfer my account back to the North American server

[night cloak]

you can do it by followin this step

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

[late crown]

I did, but I waited a long time with no response

[night cloak]

does your twitter account exist can you check

[night cloak]

when did you do

[late crown]

Yesterday

[night cloak]

it will be reset soon if it doesnt you can tell here

[night cloak]

No, Refer to this text
#questions message

I go to it from the application and through the browser to the pubg only the site works

[icy pasture]

Dear I'm on Eropa server on Daimmoned tire somehow today I found my server changed to Asia I need to be back on Eropa server

[night cloak]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

follow these steps

[night cloak]

@slender wharf can you help him

[slender wharf]

@night cloak what seems to be the issue you're having?

[night cloak]

@slender wharf this one

[icy pasture]

The server change I don't know how. I need to be back to Eropa server I'm already on Daimmoned tire

[night cloak]

screenshot

[night cloak]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

follow these steps

[icy pasture]

It's doesn't help. No response at all

[night cloak]

they will respond soon

[icy pasture]

How far ?

[night cloak]

You need to be patient . It may take up to days to weeks.

[worn geyser]

If someone enters my code does it mean they will be here

[slender wharf]

@night cloak how long has it been happening for?

[icy pasture]

Week thin I will be not catching conquer tire since the hacker are many on the game

[night cloak]

@sick shale

i contacted support they said they can’t do anything

Hello, @icy pasture !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[night cloak]

your account is banned you can file a fair claim

my account go banned for no reason it said i am using cracked version which i am not i dont have a jailbreaken phone it happened to me and many others all of them have ios

[night cloak]

did you team up with hackers

no

[thorny pine]

i wanna talk with customer server but all time bot answer me

[night cloak]

it said this

me and many others are facing it

mainly ios

but i am in bronze i was in crown 3 47 points

@thorny pine You will be redirected to a real person if you answered the bot question's correctly.

[dawn coral]

Same mate i got this notice too

[night cloak]

Try reinstalling the game @night cloak .

Already have

it will unlock today in 17 hours

i already did @night cloak

me cookie and predator are some of the victims

@slender wharf I just logged in after 50 times, please fix the game bugs. I would also like to know when it will be possible to switch the server again without waiting

[night cloak]

yeah after it unlock reinstall the game

Yeah I got banned and need an explanation

[night cloak]

but i will be bronze

[thorny pine]

@night cloak i have problem in my account from long time i try all answer and same .. i only have twitter social media on my account can't add another one and i try unlink it and nothing happen after i make unlink and i make it with mail ... !!

[devout geode]

You are already answered, @night cloak. No need to repeat the same questions.

[night cloak]

bro

rebel said it a bug

I didnt use cheat or hacks

[slender wharf]

@night cloak switching in-game servers will always need to be wait. Also if it isn't loading then there is mostly likely an issue with twitter.

[night cloak]

then you can report it in #old

It’s a bug. Man that’s bs bc they can’t ban real hackers

they banned us

You can contact the customer service in-game for a possible unban . You can ask them to return your rank as well.

i didnt use any hacks or play with hackers

so why i am banned

same yet I still got banned

read it clearly it said were using cracked version but were not

Stop repeating your question. You've been answered.

@slender wharf I mean switching servers inside the game

u guys don’t understand

Fr they really don’t. Unless you spent a lot of money on this game

i didnt do anything illegal or use cheats

[slender wharf]

@night cloak like regions?

[night cloak]

I accidentally switched to the Middle East and now I cannot return to Europe, writes that I can only do this after 60 days

That might be a bug then.

[night cloak]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

told you can we get our rank back? @night cloak i am in bronze

@night cloak you can read the above message to change server

look at them

Yes, contact the customer service in-game for a possible account rollback.

i did

[sour trellis]

@night cloak same heppened with me. Can anyone help me out. I Downloaded the game again from appstore after a day. But still got 3 days for cracked version.

[night cloak]

it is a bug please report it in #old