questions

[vale moat]

@night cloak who are u

[thorn apex]

@vale moat please move to #chat for off topic discussions

[sharp epoch]

@night cloak Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

white_small_square use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
white_small_square purchases from third-parties
white_small_square forced refunding through Google or Apple, and
white_small_square use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @sharp epoch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[sharp epoch]

@storm flume Sorry

@storm flume I was furious when I met a player using a cheating script

And hopefully this problem will be followed up quickly by PUBG MOBILE

[night cloak]

My PUBG account was hacked and today I got it back. I unlinked his facebook, however his phone number and email are still linked. Please unlink them I have proof of my first purchase.

[sharp epoch]

@night cloak I've been there too and it's really annoying

[thorn apex]

@night cloak please contact in-game customer service

[night cloak]

Ok

[sharp epoch]

Ok, PUBG MOBILE remains enthusiastic about eradicating cheaters in order to save the continuity of the PUBG MOBILE game

[night cloak]

They didn’t help me at all ;-;

They literally did absolutely nothing and closed the conversation on me bruh

[mortal tiger]

How to apply for Content Creator role?

[thorn apex]

@mortal tiger please post discord related queries in #discord

[dusty yarrow]

heyo I was banned while playing pubg mobile earlier this month and I was just grinding erangel as always until it kicked me out of the lobby and logged me out and said I was hacking or something. I'll admit I was using gameloop but I don't think that is ban worthy. I can provide proof if you need to see that I dont have any hacks or something as I don't usually use them at all and don't even know where to start with them lol.
anywho I rarely play the game anyways and hop on every now and then when i'm bored I was just very confused when I got banned if that makes any sense

[polar marsh]

@dusty yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear berry]

Wtf verifying server even means? Id have to double click which server I wanna play?

[feral knoll]

@clear berry read last msg in #news

[ruby pecan]

Now it's time to break the ban.

[clear berry]

I did, it only talks about how they gonna ask me to verify but what does it mean?

[feral knoll]

@clear berry

[clear berry]

So id have to confirm my server twice? Thats what it means?

[thorn apex]

yes

[hollow oracle]

How do I get materials for free

[raw cypress]

Is there like, another new version?

[timber cipher]

HOW COME

[thorn apex]

@raw cypress have you logged into any other device?

[night cloak]

@wooden wingyone

@everyone when will pubg india come i want my money refund

[thorn apex]

We provide community support only for the global English version of PUBG MOBILE here

[somber cairn]

Customer service doesn’t help and I wanna play

I wanna switch my server to SA really bad cause I dont wanna play NA it’s discouraged me from playing I wasted time buying the RP this was bad for the update

[glacial geode]

I am still stuck in the Asia server because I played with one of my friends on there. I have changed it back to NA twice and still Asia.

I’ve even reinstalled the game and everything

[thorn apex]

Please check #news

[somber cairn]

Pubg needs to remove this or actually help in the customer service

[mortal jolt]

What?

[obtuse ruin]

My friend is stuck on a sever for 60 days because he join a different sever then tried to leave that sever and he can’t

[thorn apex]

@obtuse ruin you can only change the server once every 60days

[night cloak]

@vagrant forum as per the recent post in #news we can change our server for one last time but how? I can still see the countdown for 58 days something!

Do I have to contact the customer service to change my server from middle East to Asia??

[devout geode]

Yes, you have to, @night cloak.

[vagrant forum]

Due to the trouble this issue may have caused, we will provide a related one-time service to users who have unintentionally entered a different server, by resetting their server selection cooldown. Please contact our customer service for assistance with this. We apologize for any inconvenience caused.

[frigid pagoda]

@vagrant forum i chatted ingame customer support how do i get updated and where do the agent chat me?

[vagrant forum]

They will contact you via the same method, @frigid pagoda.

[frigid pagoda]

@vagrant forum ok so im in the waiting game can you give me how long it will take for them to respond?

[vagrant forum]

There's no set amount of time that you need to wait for, their response time may vary depending upon the number of requests they receive each day.

[frigid pagoda]

@vagrant forum maybe a week?

[vivid dust]

Pubg please let me get the GLACIER

[vagrant forum]

Could take longer.

[wheat thistle]

I have mistakenly chosen my server to North America instead of Asia and now getting higher pings I want to change my server I also talked to in game customer service but I am not satisfied with there answer pls help me to change my server again....

[vivid dust]

I want to spin the create alr

[vagrant forum]

@vivid dust, those are based on crate odds and your luck.

[devout geode]

Your friend have to contact in-game customer service to reset the server selection cooldown, @obtuse ruin.

[vivid dust]

I only got a coin 🇫🇰

[wheat thistle]

What should we say there

About server selection cooldown

[devout geode]

What reply did you get, @wheat thistle?

[spring jay]

Pubg aagaye kya

[wheat thistle]

They said it's done for optimization of all server but I am facing a lot of problems as due to my this mistake

[obtuse ruin]

How can he get to it

[wheat thistle]

Pls help me

[devout geode]

Contact them one more time, @wheat thistle. They will reset the server selection cooldown.

[frigid pagoda]

@wheat thistle have you entered in the same conversation as mine

[wheat thistle]

Okkk thanks @devout geode

[devout geode]

To what, @obtuse ruin?

[obtuse ruin]

Get to the in game support

[devout geode]

Via in-game settings.

[wheat thistle]

No @frigid pagoda

[obtuse ruin]

Okay thx

[frigid pagoda]

settings then at the botton theres customer support

[austere sandal]

This season 16 make me fill tired, I can not change krjp to North America

[frigid pagoda]

go to settings => customer service => contact us => type I want to switch server then send

[honest girder]

Someone plz help me.
How dobi remove my phone number from pubg id. My mobile phone is lost.

[devout geode]

Read through the last message in #news, and contact customer service.

[frigid pagoda]

same bro cant play good feeling tired now im 2days not playing lets just hope staff help us in customer support

[austere sandal]

I did, and they do the same like everybody,

[honest girder]

How to unlink mobile number from pubg id. Please help

[austere sandal]

I was playing PUBG everyday last season...but ...

[devout geode]

Try again, @austere sandal. They will help.

[honest girder]

???

[vagrant forum]

That's not possible, @honest girder.

[honest girder]

My phone is lost. Everything is possible. I need to unlink my mobile number from pubg id

[austere sandal]

You can change the way to sign in the game, and wait for more than 20 days to remove that

[frigid pagoda]

me too i already stop streaming since my server locked in NA... I cant lock my server Middle East because it shows current server then my friend from NA add me in the team and after that game i locked in NA without asking my permission

lets just hope staffs can fix it

[night cloak]

Pubg mobile please fix the server lock option yesterday I pressed the other server by mistake and it locked me on that server without any permission.......

Please fix this bug

[frigid pagoda]

same bro

[vagrant forum]

@honest girder, there's no way to unlink phone number at the moment. You can try to contact the in-game customer service for that but most likely it won't work.

@night cloak #news message

[austere sandal]

Today My friend invited me play on North America, but all rank they on krjp, I never play on krjp before, and my rank too low on that,

[storm flume]

Please avoid going off-topic, @austere sandal. You may have unrelated conversations in #chat.

[frigid pagoda]

the only fact i know pubg has not fixed this yet and still some errors you cant lock in the server where you are currently in then it will only lock unless you join another server.. a big error from pubg mobile

[night cloak]

@vagrant forum how can I contact your customer service is it in game?

[vagrant forum]

Settings > Basic Settings > Bottom left

[night cloak]

@vagrant forum TnQ

[frigid pagoda]

I hope pubg will fix this that you can lock the server even your currently on it. I dont wanna see people fall in this trap again and suffer to this mistake from pubg.. I hope pubg will open the server again and let the people go back to their server and people can lock the server even their currently on it

@vagrant forum can you help us with this one?

[vagrant forum]

Feel free to suggest it in #old. As for now, you can just contact the customer service for a one-time reset. You don't need to post it here repeatedly.

[shut dagger]

Help me Someone hacked my account

[frigid pagoda]

there are 2 types of people suffered in this event.. the frist one who cant locked in to thier current server and suddenly join another server then they locked into the server they played without permission.. the second one are the people who accepted the warning even it shows 60days until they can change it again

[shut dagger]

Someone Help me

My account got hacked and now i cannot login my account plz help

[night cloak]

@vagrant forum Hello Can afghani teams Play in Pmco If Play where And when He Register

@vagrant forum there is no option on the customer service to report my problem

[shut dagger]

@vagrant forum sir plz help me

My account got hacked .... and now i cannot login

[vagrant forum]

Joining a friend on a different server won't "lock" your server automatically. The server won't be "locked" until you selected one and pressed the OK button on this screen shown below. And if you are on that screen and you still selected a wrong server, that mostly due to being negligent towards the mentioned conditions, @frigid pagoda.

@shut dagger, please contact the customer service of the social media account which was hacked and recover it.

[shut dagger]

Sir i have fb and google play he hacked both'

[frigid pagoda]

@vagrant forum that was happened to me.. im not the one who created they just invited me

[night cloak]

@vagrant forum no it didn't asked me to do it

[shut dagger]

😭

[vagrant forum]

I haven't locked my server yet. It was selected as Asia by the game itself and I still have the choice to change it. I have played on different servers and yet it still remains to be Asia, @frigid pagoda.

[frigid pagoda]

im not the one who will pick the server

@vagrant forum then lucky for you

[vagrant forum]

Start a conversation by selecting any of the options and mention your issue in detail there.

[native elm]

Is the metro royal undercover mode broken cus I can’t get In to a match since the sever lock yet the assault mode I can get in quick

[vagrant forum]

We cannot assist you with that matter. Your account is your own responsibility. I've already mentioned what needs to be done.

[shut dagger]

@vagrant forum 😥

[frigid pagoda]

@vagrant forum i know this is out topic but there is no reason i will move to NA even its the server good for me since im in canada but the only keeps me playing in middle east server because there are a lot of filipinos there that i can play even in random.. now im lock in north america server there no filipinos i can random and now i cant stream well because i cant understand them mexicans and other language in NA server

hopefully that covers why im desperate going back to middle east server

even sometimes i got bad ping its fine for me than playing on asia server because asia for me is so much lag cant play good

thats why i choose middle east server for nationality reason and better ping than asia

[vagrant forum]

Explaining it to us won't matter. We aren't affiliated to the customer service. Again, as mentioned previously, if you have any suggestions or feedbacks you may send them in #old. And if you want to get your server changed, you should contact the in-game customer service.

[frigid pagoda]

but i think their not paying attention on it even a react to our post they havent do it.. i know your not part of the customer service but the only thing i know is you have friend which are inside tencent or a friend who got contact inside tencent

@vagrant forum

[vagrant forum]

It doesn't work that way. Now please move over to #chat or #pubg-mobile.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frigid pagoda. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@vagrant forum chek plz my messg

[lusty inlet]

Hi how to unlink my email..my account has some suspicious login. I want to unlink my email

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lusty inlet.

[night cloak]

Y’all report this hacker

[lusty inlet]

Whoch option in customer service?@storm flume

[clear spindle]

Just explain your issue in there, @lusty inlet.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[timid socket]

How a hacker reach conqueror

[storm flume]

Hello, @timid socket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[timid socket]

I don't think that he will be banned.

Because me & my all friends report them

Also that players who played in that lobby & killed by him they also reported.

[weary flame]

@neko ...hello there, i just want to ban hacker

[mortal shard]

[river pewter]

My account got hacked need help

[storm willow]

@river pewter contact linked account fb/twitter customer support and recover it.

All account related issues are handled by customer support ingame

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @river pewter.

[round pumice]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @round pumice. Remember to read through #faq before asking questions in the support channels.

[round pumice]

My account may be categorized without any reason

[polar marsh]

@round pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south harbor]

Hacker

Hacker, proof, he killed us from a very far distance and only 1 shot

[storm flume]

Hello, @south harbor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[south harbor]

Already did it but i reported it here too so it will be noticed much quicker

I want that hacker to be banned immediately so he can no longer victim others

[onyx dagger]

Thank you for the Report, @south harbor!
When you report a player he will be marked suspicious. And if he is found cheating, He will be suspended from the Game.

[clear spindle]

Patience.

[fallow heart]

When is pubg mob ind comming ?

[red spear]

I want the global version of PUBG Mobile, I don't want the standalone version of PUBG Mobile in India.
My two years of game progress… my ranks, my achievements, my skins… I want everything back.

[clear spindle]

Unfortunately you won't see any updates about that in this server,keep an eye on this page: https://www.pubg.com/en-us/category/announcements-en-us, @fallow heart

You may contact the PUBG Corporation for such, @red spear.

[red spear]

Like how?
Emails they wouldn't respond

[clear spindle]

Nothing we can help you with.

[red spear]

Even the official website ain't opening

[onyx dagger]

[plush axle]

Any latest news about pubgm india

[thorn apex]

We provide community support only for the global English version of PUBG MOBILE here

[plush axle]

[young rivet]

Hi, may I ask, why do i get ratings for my middle east server which is the main when I play in europe?
i mean it's a good thing and all but was just wondering what has happened.

[narrow perch]

pubg india release date?

[devout geode]

Wrong place to look for the information regarding this, @narrow perch.

[narrow perch]

did you know about that?

[placid quiver]

My character ID :
5139581266
Playing on WiFi
COUNTRY : Pakistan
Issue facing: I choose Asia server to play and now I can't change my server and when I tried to play on KRJP and start pushing rank over there my points starting to be add on Asia WtF pubg plz give us option to change server and points should be given on a server which am playing with the help of friends or I will leave this game very annoying update 🤬🤬🤬🤬

Help so annoying update

[devout geode]

Did I know what? Keep an eye on PUBG's official website for the announcements regarding PUBGM in India.

[storm flume]

Please refer to this channel's pinned messages for further information, @placid quiver:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[placid quiver]

@storm flume I have already reported this issue to community service of PUBG but Didn't get the respond that they will allow me to change server once again I'm waiting badly 😩

[broken verge]

please bring old server system back

[placid quiver]

Yeah @broken verge that's server thing is so pathetic 🙄 😫

[clear spindle]

@placid quiver read the pinned message and #news.

@broken verge #old.

[hearty seal]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hearty seal. Remember to read through #faq before asking questions in the support channels.

[hearty seal]

How to download pubg mobile global now

[clear spindle]

You can find the game in Play Store.

Or App store.

[surreal light]

When will bonus challenge come

[clear spindle]

No ETA.

[mellow lily]

Why does it keep showing this?

@surreal light it came for some accnts

[surreal light]

@mellow lily when it came

[mellow lily]

Few days ago

[lyric plinth]

Hello

[surreal light]

@mellow lily no it haven't came in Pakistan

[mellow lily]

Help

[mellow lily]

Idk bro about pakistan

[onyx dagger]

Yes, @mellow lily?

[surreal light]

Where are you from

[mellow lily]

Why does it keep showing this?

[onyx dagger]

Hi, @lyric plinth!
Kindly State your issue.

Region/Country, @mellow lily?

[mellow lily]

I am in oman

[onyx dagger]

Also, The email link feature is in BETA version. It may take some time.

[mellow lily]

Its in middle east but I play asia

[remote falcon]

Hi I accidentally changed my server to south america from asia

[mellow lily]

Ohk but will it work by today?

[remote falcon]

Now i cannot change for 60 days and i face ping issues and i play in asia

[onyx dagger]

Let's Hope for the best, @mellow lily.

[remote falcon]

And i want to change it plz someone help me

[mental storm]

How do I get customer service to change my server once? I didn’t pick it. My ranking is in South America squad and I’m close to conqueror but now it picked Middle East for me.

[mellow lily]

Thnx

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @remote falcon.

You're very welcome, @mellow lily!

[remote falcon]

@onyx dagger how?

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @mental storm.

[hollow path]

Hi pubg there is a gun game glitch the gun doesn’t spawn

[onyx dagger]

You may contact Customer Service in-game via the in-game settings or from the login page, @remote falcon.

[thorn apex]

report bugs in #old

[hollow path]

Ohh ok

[craggy tiger]

Hi guys

[mental storm]

I have tried customer service but it won’t work, the auto-response keeps ending the conversation and making me start a new one.

[onyx dagger]

Hello, @craggy tiger.
Kindly state your issue.

[craggy tiger]

I was banned today for 10 years without a reason

[polar marsh]

@craggy tiger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

I think when they give you the suggested topics, You need to type No, Nothing worked, And then state your issue, @mental storm.

[mental storm]

Ok I’ll try it

[onyx dagger]

Alright then.

[remote falcon]

@onyx dagger plz help

[thorn apex]

@indigo storm avoid doing that here, or else u will be muted

[remote falcon]

I cannot change my server to Asia. Customer service is telling something else. Plz help

[indigo storm]

When will trailer launch in India

[onyx dagger]

Dont. @indigo storm

[onyx dagger]

Click on No, they didnt help, and then state your issue. @remote falcon

[remote falcon]

It’s giving me this. What should i do now? Plz help me plz plz i beg of you.

[indigo storm]

@onyx dagger pls tell and don't say check pins

[onyx dagger]

We only provide support for the global English version of PUBG MOBILE here, @indigo storm.

[onyx dagger]

Check this. @remote falcon

[indigo storm]

@onyx dagger u people know but not telling why

[onyx dagger]

No one from here is from Tencent. So that's a No. @indigo storm

[devout geode]

They are not even a staff members, @indigo storm. How may they know it?

[remote falcon]

@onyx dagger

[onyx dagger]

Yes, @remote falcon?

[remote falcon]

Bro i clicked and the option came. And i gave my id no. Now what should i do?

[indigo storm]

They will get information from krafton@devout geode

[onyx dagger]

Did they ask you to Wait, @remote falcon?

Please avoid going Off-Topic in this channel, @indigo storm.
You may have a Conversation in #pubg-mobile.

[remote falcon]

It said that they’re sorry for the problem and an agent will see what happens

[devout geode]

It is you who will get information from KRAFTON on the PUBG's official website.

[onyx dagger]

So basically you need to wait patiently, @remote falcon.

[indigo storm]

@devout geode before us u will get information

[remote falcon]

@onyx dagger they told me this

[onyx dagger]

So you need to Wait patiently, @remote falcon.
Refer to #faq 5.4

[remote falcon]

Thnk u so much for the help

[onyx dagger]

You're very Welcome, @remote falcon!

[devout geode]

Who is "you"? We are not this server's staff members, so I do not understand how you make such conclusion. Just keep an eye on the PUBG's official website for the announcements regarding PUBGM in India and do not repeat a question which is already answered. Hope, it is enough clear.

[indigo storm]

@devout geode not clear

[thorn apex]

@indigo storm Please avoid asking questions that have already been answered.

[indigo storm]

@thorn apex not answered yet

[thorn apex]

check 6th pinned message

[onyx dagger]

And Please avoid going Off-Topic in this channel, @indigo storm.
You may have a Conversation in #pubg-mobile.

[alpine flower]

@indigo storm this is support section for global pubgm only

[shadow ridge]

sir i can't buy uc in bonous challenge

what can I

do

[onyx dagger]

Maybe you dont have enough battle coins, @shadow ridge.

[shadow ridge]

i have more than 6000 battle coins

[onyx dagger]

Then?

If you're saying that the buy button is not working, or any related issue to it, I suggest you to Restart the game, And Try again.

[shadow ridge]

i can buy 1 bonous voucher batte coins cut but coupon not received

[onyx dagger]

Did you mean that you didnt recieve anything via in-game Mail?

[shadow ridge]

yes sir

[rigid wraith]

Iam conqueror in season 13,14 but now not showing conqueror entry effect when I join in a team.

[onyx dagger]

Kindly be Patient. It will come. But if it still didnt come in few hours, You may contact Customer Service in-game, @shadow ridge. ||Also, Bro||.

[remote falcon]

@onyx dagger approximately within how many days i can be able to change my server again? To Asia?

[onyx dagger]

The team effect will only be available for One season, @rigid wraith.

[rigid wraith]

🙄🙄

[shadow ridge]

they can't help me i already wait for 3days coupan not received in my account

[onyx dagger]

You need to Wait until an Agent replies to you, @remote falcon. And for that, No ETA.

You may contact Customer Service in-game about this then, @shadow ridge.

[remote falcon]

But where will i get the reply?

[onyx dagger]

In-Game?

[marble arch]

Sir I have issue in my Pubg account .. yesterday when I update my pubg mobile 1.1 after completing download I see my sever is on middle infect I always push my rank in europe. But today I changed my sever middle east to europe . Then i complete my one match with my teammates in europe .. in results it so middle east and my teammates show there match results in europe even me also play with them in same sever but why my sever stuck on middle east

[shadow ridge]

no one rply me for this toppic in game mail

[storm flume]

Please refer to this channel's pinned messages for further information, @marble arch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shadow ridge]

no one help me plz you can help me sir

[green spindle]

Hello I need help my pubg account has been linked with some other gmail account that I don't know .now that person is login in again and again . How do I remove that gmail plz reply

I tried in game mail but it's not responding

[celest shadow]

You should contact the customer service for assistance in this regard, @green spindle. Please remember to not share your account details, such as e-mails or passwords to third-parties. You may refer to the screenshot below for instructions:

Read the first pinned message of this channel, @marble arch. Let me know if you do not understand it.

[marble arch]

I can't get it

[green spindle]

When is pubg mobile india launching

[celest shadow]

Click on the Discord message link below and it will redirect you to the message, @marble arch:

#questions message

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @green spindle.

[celest shadow]

Stop repeating your inquiry, @marble arch.

[marble arch]

What I do hear link same here

I open it open same chat box

@celest shadow sir I'm not mad not know about discord before how may time I fixed pubg issue by my current mails

[celest shadow]

Can you send me a screenshot of your current server at the bottom of the Basic section of your Settings?

[marble arch]

I changed my sever to meddle East to europe

When I play my match in europe it so results in meddle East

In end of the match
These is big issue

Even sever is europe why it show your rank push in middle east

That my issue i will send Farber screenshot

[celest shadow]

Do you play alone or with a team of friends, @marble arch? If so, who is the leader of the team at the time and what is his server?

[marble arch]

Yes I play in dou vs squad three times

It sever is europe all my friends have same sever

[cloud spoke]

i set my server in middle east, i reach crown 5 / after three days i found my server changed to north America and all my point gone !!!!!!!! i tried to go with other team mate i give them the leader, nothing change .. although all my team mate since the season begin we were playing on middle east ! can i get my points back ?

[celest shadow]

Please report this in #old, @marble arch. Remember to include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[marble arch]

Please report this in #old, @marble arch. Remember to include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
@celest shadow got it

[peak bison]

I'm supposed to be on the server I usually rank up on which is the Europe server. However, now the server keeps changing back and forth from North to South America. How am I supposed to rank up now on the Europe server? Please respond and solve this problem. I have sent you many messages with no response. My ID is 5559408233

[remote falcon]

@onyx dagger yes when will i get the reply of changing it?

[onyx dagger]

Kindly Refer to #faq 5.4, @remote falcon.

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @peak bison.

[onyx dagger]

Same goes for you, @cloud spoke.

[remote falcon]

Ok @onyx dagger let’s hope for the best

[peak bison]

I have sent messages via pubg to customer support however am not getting a response

[onyx dagger]

Yep, @remote falcon.

You need to Wait Patiently for their response then, @peak bison.
Kindly Refer to #faq 5.4

[warm plover]

When pung mobile india back

[onyx dagger]

We only provide support for the global English version of PUBG MOBILE here, @warm plover.

[warm plover]

Okk@newo

[onyx dagger]

Alright.

[peak bison]

Ok thank you

[onyx dagger]

You're very Welcome!

[proud storm]

i tried redeeming uc from bonus challenge a month ago, still didn't receive the uc i redeemed

[onyx dagger]

Kindly contact Customer Service in-game, @proud storm.

[proud storm]

i tried, but the response is asking a screenshot of the redeem section and date redeemed but no response after that

i tried contacting customer service thrice this happened

[onyx dagger]

You need to send them those information in order to proceed.

[proud storm]

i gave them, but they are asking the same again

no other response than that

[onyx dagger]

They wont ask like that. Probably you sent the wrong pic or something. By the way, How did you share them?

[hallow wadi]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hallow wadi. Remember to read through #faq before asking questions in the support channels.

[hallow wadi]

Someone else is using my pubg account and i evrn changed my password multiple times and now i cannot login in my own account please help

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @hallow wadi.

[hallow wadi]

Where is contact customer service @onyx dagger

[onyx dagger]

You can contact them via the in-game settings or from the Login page, @hallow wadi.

[hallow wadi]

I tried once

But nothing happaned

[green spindle]

It takes 90 days

[onyx dagger]

Did they Reply to you, @hallow wadi?

[hallow wadi]

@onyx dagger no

[onyx dagger]

Then Wait patiently for their Reply, @hallow wadi.
Refer to #faq 5.4

[hallow wadi]

But i will try again

[proud storm]

this is hiw i replied @onyx dagger

[onyx dagger]

You need to Wait patiently for their Reply then.

[proud storm]

but i have waited for a month

[hallow wadi]

@onyx dagger can you ban my account the hacker is using currently

[onyx dagger]

You may send them a Remainder message, @proud storm.

[proud storm]

they still keep on asking the same details

[onyx dagger]

I'm sorry but I or anyone here are not able to do that, @hallow wadi. You need to contact Customer Service in-game about this issue. Only they can help you out with this.

[green spindle]

@proud storm this also happened to me . After 2-3 weeks I got my uc from mail section

[proud storm]

@green spindle did the customer service responded to you in chat?

[green spindle]

@surya they didn't

[onyx dagger]

You may have a Conversation in #pubg-mobile, @proud storm and @green spindle. Please do not go Off-Topic.

[proud storm]

@onyx dagger just please help me with this issue asap

[green spindle]

@surya they only asked for screenshot and the pack I redeemed

[onyx dagger]

You need to Wait patiently, @proud storm.
If they didnt Reply to you in a month, as you said, Feel free to send them a Reminder message.

[grizzled zephyr]

I was thinking of getting a prime subscription, do they charge taxes on subscription?

[green spindle]

I want to ask if I purchase Royal pass in global version will be transferred to indian version later?

Will it*

[onyx dagger]

Nope. @green spindle

[green spindle]

Ok thanks

[onyx dagger]

You're Welcome.

[green spindle]

But are you sure?

[onyx dagger]

Will get back to you, @grizzled zephyr. Please Wait.

[deft pawn]

what is the official pubg mobile uc purchasing website just making sure?

[onyx dagger]

Probably, @green spindle.

MidasBuy is the only Verified website to buy UC, For now, @deft pawn.

[green spindle]

Because many of my friends just purchased

[onyx dagger]

All in-app purchases or subscriptions has taxes.

[grizzled zephyr]

Ahh thanks for letting me know

[onyx dagger]

You're welcome. ❤️

[south grail]

my acc got hacked any help??

[onyx dagger]

Do you have access to your Game account, @south grail?

[south grail]

no

[vague crater]

Is therebany way to gift a rename card to my friends

[onyx dagger]

Refer to #faq 2.8, @south grail.

[south grail]

??

[onyx dagger]

Sadly, That's a No.

[onyx dagger]

Click on -> #faq, And look for sub point 2.8, @south grail.

[south grail]

it was a yahoo acc

and now i dont have access to it

[onyx dagger]

[south grail]

:-:

so its gone now :/ it was around 57 level 😦

[night cloak]

my profile picture get blurry

[south grail]

its a glitch

[onyx dagger]

Can you please read it? The answer for your query is there. @south grail

It is a Bug, @night cloak. Feel free to Report in #old.

[green spindle]

@Newo but people are saying it will be transferred

RP*

[south grail]

k :/ and also we cant join arcade with a teamate

[onyx dagger]

Maybe. @green spindle

[grizzled zephyr]

@south grail same

[tidal stone]

I have downloaded all the maps, but when i tried to play a quick match with a friend it said that i have not downloaded it

[onyx dagger]

Feel free to Report the issue in #old, With a Screenshot of the Error showing, @south grail and @grizzled zephyr.

[onyx dagger]

Same goes for you too, @tidal stone.

[tidal stone]

Okay, thank you

[onyx dagger]

You're Welcome.

[pine wraith]

Hi,

I have a question there’s a new track is throwing the pan on your friend and he gone fly very high dose we get banned if we use this tip to kill enemies on the top of any house?

[crimson grove]

why I play in Europe and the rating goes to Korea and Japan???

[storm flume]

Hello, @pine wraith!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

Please refer to this channel's pinned messages for further information, @crimson grove:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[crimson grove]

Mobile

@storm flume Mobile

[onyx dagger]

Kindly refer to the pinned messages of this channel, @crimson grove.

[night cloak]

When update it always I need to download the maps again in every update

But in mobile it not like that

[onyx dagger]

You need to obviously. Its actually to add the new features in the maps.

[night cloak]

But it need to download again not like mobile.
in mobile when updated map I download back only 50-100mb
but in emulator I need to download all back

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[crude surge]

@sand path I need help please help me

[onyx dagger]

Please move to #emulator-support, @night cloak.

[crude surge]

@onyx dagger help me

[onyx dagger]

Yes, @crude surge?
Kindly State your issue.

[crude surge]

@onyx dagger my pubg account is stolen

[night cloak]

@onyx dagger Thank

[onyx dagger]

You're welcome, @night cloak.

Do you have Access to your Game account, @crude surge?

[crude surge]

Actually it is not stolen it got if I use the word I will get muted by bot

[onyx dagger]

Oh, Banned?

[crude surge]

@onyx dagger no

[night cloak]

Wait i don't see the emulator support

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[crude surge]

@onyx dagger can I dm you to explain the issue

[celest shadow]

You have access to it now, @night cloak.

[onyx dagger]

Sure, My DMs are open. @crude surge

[gaunt elk]

So i changed my region in order to play pubg from India to Germany using vpn so I can't change back to India so will my account still be transferred to pubg India i spent alot of Money in it plz help

[onyx dagger]

We only provide support for the global English version of PUBG MOBILE here.

[gaunt elk]

Ohh where can i find help can you plz suggest

Me

[half flicker]

My admins account is about to be stolen, I only have an e-mail, I cannot disconnect from the account and the account, and it broke in and it changed everything and region please help

Help me

[onyx dagger]

Do you have Access to your game account, @half flicker?

[half flicker]

yes we have e-mail but repeat the voracious person is connected to facebook@onyx dagger

[hard bridge]

HELLO SIR

NAME , TARIQUE SALAR
EMAIL ,[e-mail]
GAME ID ,5127248524
G NAME , ＭＡＤ卄ＯＳＨ

You did not do well My account was expensive, I had put all my money in your game. I also talked to your customer support. They did not help me. Now you tell me i did If you investigate my account (OTHERWISE I WILL DIE) I am tired of contacting you, I have invested a lot on my account, now tell me that I can do something wrong in my account. If I did something wrong, you could explain me, but you did not do it.

Thank you very much

[simple epoch]

Hi

I need help , my friend changed server by mistake and he wants to change

[crude surge]

@onyx dagger pls reply my dm

[onyx dagger]

Please contact Customer Service in-game about this, As only they can help you with Account related issues, @half flicker.

Patience, @crude surge.

[polar marsh]

@hard bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @simple epoch.

[simple epoch]

I did. Can you tell me much time will it take to cool down? Estimated time

[crude surge]

@onyx dagger is there any way to terminate their clan because I have all kinds of proof

[onyx dagger]

I believe that you need to Wait for an Agent, So basically No ETA, @simple epoch.
Kindly Refer to #faq 5.4

You may report them In-Game. @crude surge

[night cloak]

Name Amja Alkalefa
ID 5207872245
Email . [e-mail]

Hi Commander, my account was hacked. The one who hacked my account upgraded the version. And because you read the version through the hacker, I cannot open my account from your version, and this is a very big problem. I hope that you will help me seriously and quickly.

[stoic dragon]

Omg thanks alot @onyx dagger my friend is struggling because he mistakenly changed his server asia to KRJP thank you for the info much luv

[clear spindle]

@night cloak Contact the in game customer service from the login page[help].

[onyx dagger]

You're very Welcome, @stoic dragon! Let's hope for the best. 😹 😹 😹

[stoic dragon]

👍

[half flicker]

changed my region how can i fix this person@onyx dagger

[onyx dagger]

Are you trying to say that your Region got changed by mistake, @half flicker?

[night cloak]

@clear spindle I called in the game more than 100 times, but what a shame, there is no response even though I paid more than $ 10,000 in my account.

[crude surge]

@onyx dagger @night cloak same problem bro

[clear spindle]

Unfortunately we cannot help you with account related issues in Discord, @night cloak try contacting them again.

[half flicker]

changed the person who entered my account but i did not change it and how can we fix it wrongly changed@onyx dagger

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @half flicker.

[heavy vortex]

First one is mine and Second one is enemy... Why does it shows different server for both.. when it's locked..

[clear spindle]

Report that in #old

[heavy vortex]

-.-

[night cloak]

The person who hacked my account claims to be working for PUBG. It's a scandal. I have a million followers on YouTube and I'll post everything with proof. You are not helping the players, this is a fraud, theft and a lie from you

[clear spindle]

Do you know that you shouldn't share your account details to others

[pine wraith]

U dont have to believe him or her i can claim also that i work for pubgm 😂

What did u do did u press any link ?

[half flicker]

Where is the troubleshooting place?

[onyx dagger]

You can contact Customer Service in-game, Via the game settings, Or from the Login page, @half flicker.

[night cloak]

@clear spindle I did not share any details with other people. But my account was hacked by sending a link. And this is a loophole in your game that the support team asked me to send all the details and sent them everything, but I was not helped about my account.

[clear spindle]

It's your mistake to click on anonymous links. Contact the in game customer service and the social media platform and wait for their reply.

[night cloak]

There are flaws in your game, and I want to speak with any employee from PUBG Mobile to share all the information. It's a very dangerous vulnerability.

[clear spindle]

None of the PUBG MOBILE employee ask or share such links.

[pine wraith]

So how u are a youtuber and u don’t know that kind of things?

Do u know i can create an email smaller to pubgm support team and send it to u I don’t understand if the bank asks u to shear your information u gone shear it ?

[marble flicker]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @marble flicker. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I tried to communicate from within the game with the support team, and now I raised an invitation in the judiciary against the company pubs @clear spindle

[clear spindle]

Ok.

[pine wraith]

Can we get banned please advise

[clear spindle]

Can you post the mp4 file of that??

[vital night]

Hello PubgM team,
I play Pubg since Season 2 and I like this game very much but when Erangel 2.0 has come the graphics have become so smooth which doesn't looks realistic and nice at all, the road, the rocks are just so bad looking, pls give old graphics again with Erangel 2.0 which will make the game awesome...
Hoping to see those awesome graphics back in the next update..

Thank You

[clear spindle]

@vital night #old.

[rustic inlet]

How do I report a hacker

[storm flume]

Hello, @rustic inlet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@clear spindle Are you a PUBS support team or a support officer?

[vital night]

But there is only bot, replying only for ping

[clear spindle]

I'm just a Discord moderator for this server, @night cloak.

[jade barn]

my friend is trying to install pubgm. but the screen is stuck at "updating download list"
any solution ?

[clear spindle]

The Tencent employees do read that channel.

@jade barn Try using a DNS.

[vital night]

Ok do u agree with me?

[night cloak]

I just want to return my account to the global version. Because the hacked person previously opened my account from a different version

[clear spindle]

FYI I didn't face any such issues.

Contact in game customer service, @night cloak we cannot help you with the account related issues and repeating the same thing again and again will lead to a mute.

[night cloak]

one question , pubg emulator chinese it's allowed from Romania?

[lapis mica]

I think pubg is not a good game

[clear spindle]

Only GameLoop is the recommended emulator to play PUBG MOBILE, @night cloak.

[lapis mica]

Pubg is not a good game

[clear spindle]

@lapis mica Ok then.

[night cloak]

ok rock , and FREEZE ? and STUCK ? and lag

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[lapis mica]

They can't even fix the server

[night cloak]

How does your staff suck so badly?

@clear spindle But what do I do if I am not answered by the in-game support team

3 bugs in one day

[clear spindle]

wait for their reply, @night cloak.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[faint swan]

Can we use gfx tool??

[storm flume]

Use of unauthorized third-party software or methods, @faint swan, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[lapis mica]

⁸*but fix my glitch

Change my server

[storm flume]

Please refer to this channel's pinned messages for further information, @lapis mica:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[small frigate]

help me

[lapis mica]

Which channel

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @small frigate. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@lapis mica this

[small frigate]

<@&481161015728406538> help

[lapis mica]

Which one give me link

[clear spindle]

State your issue.

#questions message

[lapis mica]

I can't see pin

[onyx dagger]

Well @lapis mica,
If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[dusky palm]

@small frigate What is the problem, ask your question

[lapis mica]

I contacted them

[onyx dagger]

And did they Reply? @lapis mica

[small frigate]

you support .

[lapis mica]

Yes they did

[small frigate]

?

[clear spindle]

@small frigate Kindly state your issue, Moderator mention is for emergency. Misusing will be a mute.

[onyx dagger]

Then I believe that they have asked you to Wait patiently, @lapis mica.

[small frigate]

3 days no answer me @clear spindle support game

[lapis mica]

Yes they told

[small frigate]

and my rank still 0.00% and every day play for get conqer

[onyx dagger]

Then Wait. @lapis mica

[small frigate]

and can't get conqer reason my rank 0.00%

[lapis mica]

Till when I have to wait

[clear spindle]

Refer #faq 3.15

[onyx dagger]

Refer to #faq 5.4

[lapis mica]

Till when I have to

[clear spindle]

We cannot give you an ETA when in game Customer service could reply you.

have patience.

[deft osprey]

Hi

[onyx dagger]

Hello, @deft osprey!
Kindly State your issue.

[deft osprey]

Please tell me will the linked mail be unlinked after 60 days

[onyx dagger]

It is the Customer Support, So that can be a Yes, @deft osprey.

[vale badger]

When will the metro mode be playable on emulator

[clear spindle]

No ETA.

[warm ore]

Guys please tell when will pubg mobile india version will come

Please tell

[onyx dagger]

We only provide support for the global English version of PUBG MOBILE here, @warm ore.

[echo sable]

why we can’t see us in Saudi ranking in Metro ? every Saudi’s when they open the rank region there’s no one see saudi rank , not like other region like UAE or Qater or Bahreen ? when u gona fix this problem?! i play all the time and i have a high rank in server but it doesn’t show the region . I hope u konow what i mean and fix it fast

[brisk tartan]

i am emuletor player

[warm ore]

Ok

[storm flume]

You can now access #emulator-chat and #emulator-support, @brisk tartan. Revert this at any time by sending .emulator in #481204134859505684.

[lapis mica]

Till when should I wait tell me

[onyx dagger]

Alright then. @warm ore

[vale badger]

Pls tell me when it will come on emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @vale badger. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

This is for you, @lapis mica.

Please move to #emulator-support, @vale badger.

[lapis mica]

What is for me

[clear spindle]

We cannot give you an ETA when in game Customer service could reply you.
This.

[warm ore]

Where we can get pubg mobile india version news please tell

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @warm ore.

[warm ore]

Ok bro what is the link for pubg mobile india discord server

[lapis mica]

I need my answer when will the server change to asia from supporter

[vagrant forum]

@warm ore Google it.

As mentioned previously, we cannot provide you with an estimated time for a response, @lapis mica.

[echo sable]

Can any one answer my question?

[pine wraith]

Dear could u check if we get banned because of this trick?

[onyx dagger]

State your issue.

[echo sable]

why we can’t see us in Saudi ranking in Metro ? every Saudi’s when they open the rank region there’s no one see saudi rank , not like other region like UAE or Qater or Bahreen ? when u gona fix this problem?! i play all the time and i have a high rank in server but it doesn’t show the region . I hope u konow what i mean and fix it fast

[onyx dagger]

You may share your Feedbacks/Thoughts about this in #old, @echo sable.

[celest shadow]

We do not recommend that you use bugs in the game, @pine wraith. Please report it in #old.

[valid elbow]

Hello, tell me please can I somehow go to the pubg account if it is linked to Facebook and they have not been able to approve personal data for a week?

[onyx dagger]

If you have the facebook account logged in, You can.

[pine shadow]

Hello

[onyx dagger]

Hi, @pine shadow!
Kindly State your issue.

[pine shadow]

I want to unlink the email

[onyx dagger]

Please contact Customer Service in-game, @pine shadow.

[granite arrow]

Hello. I ran into such a problem that I accidentally changed the server to "North America". but basically I play on the Europa server. and back again, I cannot change the server until 60 days are up. in this regard, I wanted to ask you for help to give me a chance to change the server to "Europe". because a new season has begun and I'm playing for rank. could you help me in this situation? thank you in advance.

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @granite arrow.

[pine shadow]

Someone hacked my account and sabatage it and i called the they said cantact us on discourd

Can i text you in private ??

[iron basin]

Please fix the blurry graphics, which is causing intense lag in close encounters

[onyx dagger]

Who told you to contact Discord support for PUBGM Account, @pine shadow?

You need to contact Customer Service In-Game about this, As only they can help you with Account related issues.

In #old, @iron basin.

[iron basin]

@onyx dagger i mentioned it thrice,no fix till now

1.1 sheetist update till now

[onyx dagger]

Let's wait. The Team checks out the #old every day.

[pine shadow]

I cantacted them for one month with no help

[onyx dagger]

Refer to #faq 5.4, @pine shadow.

[pine shadow]

I paid 5000$ on my account now i will lose because you wont help me

[onyx dagger]

[pine shadow]

I got 3 banned by the hacker

[polar marsh]

@pine shadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[royal berry]

Hello. Yesterday the monthly subscription expired and immediately I subscribed again but did not receive 300us Or the name change card you received the 30th us For the past month, but I didn't receive anything when I re-subscribed.

[onyx dagger]

Could you try waiting for today, @royal berry? And check if it is coming from tomorrow?

[royal berry]

okay I will wait @onyx dagger

[round matrix]

Hello. So like two days ago my facebook got hacked and i could access my account two days ago but yesterday when i wanted to enter my pubg account the hacker updated the pubg version which i do not know how he did it but after he updated it when i wanted to log into my account it said Account have been logged in with a newer version and can no longer be access with old version. But when i checked my play store there was no updates. Could you help me ? @onyx dagger

[onyx dagger]

Alright then, @royal berry.

Please contact Customer Service in-game about this, As only they can help you with Account related issues, @round matrix.

[round matrix]

I have contacted them but they still havent reply :(

[onyx dagger]

Kindly wait patiently for their reply, @round matrix.
Refer to #faq 5.4

[round matrix]

Btw my demands were pretty simple i only needed them to unlink my fb account and delete the update files which someone the hacker updated it

[valid elbow]

@onyx dagger I have an account but it's not active I can't log in

[onyx dagger]

Only they can help you with Account related issues.

Your Facebook account, @valid elbow?

If so, Activate it.

[scarlet kiln]

One of my friends has a serious issue but doesn’t know where to report. The issue is the most odd thing ever.

[valid elbow]

@onyx dagger

@onyx dagger I can't even log in to my Facebook account to send you a message

[light laurel]

My pubg Kr account got glitchso I logged out in thinking with all will get right but now I am unable to login 😭😭

[onyx dagger]

We only provide support for the global English version of PUBG MOBILE here, @light laurel.

[devout geode]

You have to recover it.

[onyx dagger]

Could you please state the issue, @scarlet kiln?

[valid elbow]

@devout geode Well how can I restore it if Facebook checks personal data for a very long time

[scarlet kiln]

@onyx dagger Yes, my friend doesn’t know much about technology he just plays.
So he switched to Europe to do RP missions 🙄 (as most did before) and found himself trapped in Europe for 60 days.
No big issue till there.
We are NA based so we told him to wait the 59 days and until then he has to join our squad so he can play in NA, he can’t play in NA by himself.
So we have been playing normally these past days.
But today for some some reason something happened and when all 4 of us play NA. He gets his points assigned in Europe even though he plays in NA when he is with us. That is wrong and odd, why would he play in NA and be given the points in Europe?

[devout geode]

Wrong place to ask about it. Try to recover somehow.

[scarlet kiln]

That’s him. He suddenly started being assigned points in Europe even though he plays in NA with us.
That’s proof, that’s my match record. We are all in NA.

That’s him. Same match, but says Europe.
Even though he played with us in NA. And gets assigned silver points.

[vale moat]

@devout geode I reported customer service yesterday still no reply after 1 day also

[devout geode]

Reported what?

[round matrix]

Well @onyx dagger you expect me to wait another 60 days for a simple thing ? And then another 60 days for my account to get back?? What about my RP i purchased rp and now because of this i cant get RP rewards now :(

[night cloak]

@vale moat You need to be patient.
Refer to subpoint 5.4 on #faq for further information.

[raw flint]

already downloaded from google play

[vale moat]

ok

[onyx dagger]

Feel free to share your Feedbacks about this in #old, @round matrix.

[vale moat]

i reported that my server changed itself

[raw flint]

banned for 1 day + Bronze

[night cloak]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box @raw flint .

[round matrix]

Well i dont have any feed backs tho... I just need pubg to unlink my fb account and delete the update files

[devout geode]

What was the latest message from customer service, @vale moat? Need to clarify you did everything correctly.

[onyx dagger]

Please refer to this channel's pinned messages for further information, @scarlet kiln:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

Also,
If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[vale moat]

it was auto generator message it said hopefullly it helps

[scarlet kiln]

@onyx dagger molto grazie... 🙌🏻

[devout geode]

Screenshot would help better, though.

[vale moat]

i cant screenshot now

[onyx dagger]

You're very Welcome, @scarlet kiln! ❤️

[vale moat]

but it said do these relate with your problem and i replied no and hopefully it help

[round matrix]

How can i fix this problem then???

Anyone know ?? Cuz when i go in play store there were no updates

[scarlet kiln]

@round matrix how can Tencent delete update files from somebody else’s phone?
That would imply that they have remote access to people’s phones and can delete files they want from your phone without your consent.
Sounds pretty ludicrous to me, pardon the interruption in your conversation, but that caught my eye.
Seems like an impossible thing to demand buddy. 😐

[night cloak]

Contact the customer service in-game for further assistance @round matrix .

[round matrix]

Oh alright then 😞

[onyx dagger]

[devout geode]

Was it like this one, @vale moat?

[scarlet kiln]

[vale moat]

which one

[vale moat]

no

no reply for my questions not even auto generated message

[slim osprey]

how to report players?

[devout geode]

Then very likely you did something wrong.

[vale moat]

what do i do now

[onyx dagger]

Hello, @slim osprey!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[vale moat]

@devout geode what do i do now

[slim osprey]

@onyx dagger i played in mobile

[round matrix]

Same for me @vale moat after it said it would pass to the agent then when i sent screenshot then no more auto generated messages

[onyx dagger]

Read the message above completely. @slim osprey

[vale moat]

@onyx dagger what do i do now

[onyx dagger]

Patience, @round matrix.

Wait for their Reply, @vale moat.

[round matrix]

Sorry im just worried because i have UC in that account and i dont want the person to spend it on useless stuff

[vale moat]

but other guy said i did somthing weong

[onyx dagger]

Happens. Let's hope for the Best, @round matrix.

[devout geode]

Follow this little guide, @vale moat.

[vale moat]

but whatever message i send no message i get

[slim osprey]

@onyx dagger but i am telling you about teamup player

[round matrix]

And im worried that i can never access my account because the person updated it somehow

[devout geode]

After No, they didn't help tap on [#1-005].

[onyx dagger]

You may report the player after the match ends, @slim osprey.

[devout geode]

In new conversation?

[slim osprey]

@onyx dagger ok

[onyx dagger]

Alright then.

[vale moat]

no idk how to start new conversation

This is it

[night cloak]

You started a conversation already .

[vale moat]

But no reply in this conversation

[night cloak]

You need to be patient. Refer to subpoint 5.4 on #faq for further information.

[devout geode]

Try to reinstall the game. The current conversation will be resetted.

[vale moat]

My conversation is glitched? @devout geode

[ionic scroll]

For fifteen minutes I've not been able to find matches

[devout geode]

Not really, but I do not remember there is a button to start new conversation in such situation.

[vale moat]

Can i wait also?

[devout geode]

Yes, sure.

[vale moat]

Ok

[ionic scroll]

I wouldn't have played that mode but as you see there's a mission to play that mode once. But no matching for 15 minutes, had to quit the game

[silent drift]

Hello, my account was closed for a week and I did not do hacker or play with hacker and my game is clean, please and restore my account

[polar marsh]

@silent drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Most likely due to low player amount, @ionic scroll try after a few hours.

[ionic scroll]

Usually it takes atleast 2 min to start basic mode itself everytime of the day.
Anyways I'll give it a try after few hours.

[river narwhal]

Pubg indian virsion comming date

[thorn apex]

We provide community support only for the global English version of PUBG MOBILE here

[shell sigil]

I am using android. I accidentally registered my credit for another account. Is it okay to charge one PUBG account from multiple Google accounts?

[onyx dagger]

You can only use one Google Play Games account for one Game account, @shell sigil.

[shell sigil]

@onyx dagger
So, can't I charge? its only pay. not account link.

[night cloak]

I changed server to the middle east and can't change back to europe! why is there time for 60 days?

[devout geode]

You may contact customer service for further assistance, @night cloak. They will reset the server selection cooldown as a one-time service.

[onyx dagger]

You can actually pay with any account, @shell sigil. I think there is no restriction for it.

[quaint cobalt]

HELP

[shell sigil]

@onyx dagger
Hmm, I will contact pubg staff by email.
thank u for support.

[onyx dagger]

You're very welcome, @shell sigil!

[quaint cobalt]

Anyone help me
؟

[onyx dagger]

Yes, @quaint cobalt?
Kindly State your issue.

[quaint cobalt]

I swallowed the band for no reason

[polar marsh]

@quaint cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[potent plank]

Hello, mod admins
I have a glitch in my account i need help !!!

[night cloak]

What is it @potent plank ? State your problem.

[potent plank]

@night cloak tdm can't start in my account, but when i try to play with a new account i can play normaly

[onyx dagger]

Did you mean that the Matchmaking takes a Longer time? @potent plank

If so, Try changing the server.

[potent plank]

@onyx dagger it's not problem of server but in my account

[onyx dagger]

Oh. Try Restarting the game, @potent plank.

[potent plank]

@onyx dagger the problem was on s13 until now so, i tried lot of thing but no way... My account is glitched

[onyx dagger]

Did you try doing a Routine Repair of the game, @potent plank?

[potent plank]

@onyx dagger yes always

[night cloak]

Hi

[onyx dagger]

Kindly report this issue in #old, @potent plank, With:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

Hello, @night cloak!
Kindly State your issue.

[potent plank]

@onyx dagger i reported like this... No wayyyy

[onyx dagger]

Is the issue only there for the TDMs, @potent plank?

[night cloak]

Ineed support on yt working hard but@onyx dagger

[potent plank]

@onyx dagger i contacted de customs on the game and no reply, it's on tdm, arcade(war) ,and zombie mode

[onyx dagger]

No self promotion in this server, @night cloak.

[night cloak]

Not self promotion

[onyx dagger]

Kindly report it, And The Team will look in to this issue, Hopefully. @potent plank

[fresh plinth]

bro my frends can play bouns chalenge
i cant play i have points
how can fix it @onyx dagger

[night cloak]

It's just the same @night cloak It's not allowed. Read #735483472432594994 .

Anyones other channel can be promoted

[onyx dagger]

Do you have the Bonus Challenge option, @fresh plinth?

[fresh plinth]

bro my frends can play bouns chalenge
i cant play i have points
how can fix it @night cloak

[onyx dagger]

Not here. @night cloak

[night cloak]

@night cloak They will get warned if caught.

What

[fresh plinth]

@onyx dagger
no😐
some one tell my my acc is EU
but i live in iraq @night cloak

[potent plank]

@onyx dagger i report usually and no one reply, why?

[night cloak]

@night cloak Why warned

[onyx dagger]

Bonus challenge is not available at the moment, it seems, @fresh plinth.
Kindly refer to the Pinned messages of this channel.

[fresh plinth]

@onyx dagger
availbe in other acc

[night cloak]

Self promoting is not allowed in this server, read the #735483472432594994 and now head to #chat .

[onyx dagger]

No one would reply there.
The Team use to go through #old to check the reports/feedbacks sent by the players, and would take actions, @fresh plinth.

[tawdry grail]

Здраствуйте поменял сервер случайно на другой сбростье пожайлуста выбор

[warm spindle]

Regarding Sensitivity in PUBG Mobile :-

Please add a enable/disable button of Aim Acceleration in PUBG Mobile ...... Please ......

[night cloak]

Please do not use languages other than English, @tawdry grail . You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

In #old @warm spindle

[night cloak]

@night cloak Aight, enough of it.

[tawdry grail]

Changed the server by accident, help reset the counter

[hexed kettle]

I want to redownload my pubg mobile but don't want to lose my resource pack and maps so how can I do that?

@night cloak

[devout geode]

You may contact customer service for further assistance. They will reset the server selection cooldown as a one-time service.

[onyx dagger]

That is not possible, Unfortunately, @hexed kettle.

[untold merlin]

@everyone pubg kab ayega

[storm flume]

Please do not use languages other than English, @untold merlin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[broken minnow]

Hello sir i got one week band in pubg mobile kr for no reason please help

[onyx dagger]

English, @untold merlin.
And We only provide support for Global English version of PUBG MOBILE here.

[polar marsh]

@broken minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

We only provide support for the Global English version of PUBG MOBILE here.

[night cloak]

I have problem i install pubg mobile on gameloop and this happend

What I need to do

[onyx dagger]

Kindly Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @night cloak.

And Please move to #emulator-support for Support.

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

▫️ http://bit.ly/37Lgfbm

[unreal vale]

how to transfer our data to indian

[onyx dagger]

We only provide support for the Global English version of PUBG MOBILE here, @unreal vale.

[night cloak]

I accidentally changed my server,How can i change it again??

[onyx dagger]

You may contact customer service for further assistance. They will reset the server selection cooldown as a one-time service, @night cloak.

[night cloak]

I dont have any room card!

Use admins info

[stark quarry]

Hi, someone has hacked my account and I’m trying to solve this issue with the in game customer support but the hacker keeps spending my money and sending popularity to himself. He’s already spent all of my UC and I can’t even upgrade to royal pass anymore as long as they have access to my account but now he’s spending my gold and silver coins in sending popularity to himself!!! Is there any way i can stop that?

[night cloak]

I contact customer service but they dont change my server

[stark quarry]

Sorry for the long text I’m really frustrated it’s been weeks now trying to solve the issue

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

[onyx dagger]

Did they reply, @night cloak?

[night cloak]

Please help me in which part of customer service i have to contact

[onyx dagger]

Do you have the Access to your Game account, @stark quarry?

[night cloak]

I think i was contact another part accidentally

[stark quarry]

Yes but he also can access it through a Facebook account that he linked to the game

[onyx dagger]

Well, Please contact Customer Service in-game about this, As only they can help you with Account related issues, @stark quarry.

[night cloak]

In which part of customer service??

[onyx dagger]

Account related?

[stark quarry]

So there’s nothing i can do😞.. thank you anyways

[onyx dagger]

Only they can help you with Accout related issues, @stark quarry.
Let's hope for the best.

[night cloak]

Please help me!

[onyx dagger]

It is the answer for ^

[night cloak]

Yes
Which part ??

[onyx dagger]

Account related issues, And then open a Coversation with them. Then, State your issue, @night cloak.

[night cloak]

Ok,thanks

[onyx dagger]

You're very welcome!

[stark quarry]

Sorry last question @onyx dagger
Is there a way i can block him in the game so he wouldn’t be able to spend my money on himself? Since i know his account but can’t stop him

[onyx dagger]

You can block the player in-game, @stark quarry.

[stark quarry]

I tried but I don’t know how to do that

[onyx dagger]

Will get back to you, @stark quarry.

[stark quarry]

Ok thank you

[night cloak]

Is it the customer service??

[night cloak]

@onyx dagger

[onyx dagger]

Open the chat with the player, You can see three dots on the top, Click on it, And you can see an option to Block, @stark quarry.

[stark quarry]

They’re not in my friends list anymore tho how can i open a chat

[onyx dagger]

Try account, @night cloak.

They need to be in your friends list in order to open a chat, @stark quarry.

I suggest you to contact Customer Service immediately about this issue.

[stark quarry]

😭😭💔

[night cloak]

OK,Next??

[night cloak]

@onyx dagger

[onyx dagger]

Lets hope for the best, @stark quarry.

[tulip bane]

how do i share my content in the content creator section. It says cannot send message

[onyx dagger]

In order for that, You need to become a Content Creator, @tulip bane.

[tulip bane]

how do i become a content creator?

[trim flame]

Pubg mobile India related date please tell me 🙄🙄

[celest shadow]

Please refer to the #735483472432594994 for further information, @tulip bane.

[onyx dagger]

Click on No, And then start a new conversation. There, State your issue, @night cloak.

We only provide support for the Global English version of PUBG MOBILE here, @trim flame.

[hexed kettle]

Can I redownload pubg without losing resource pack?

[languid thicket]

they won't reply, ever

[devout geode]

No, you cannot, @hexed kettle.

[onyx dagger]

Heres what you have to do, @languid thicket:

1. Type No, Nothing worked.
2. State your issue.
3. Wait for their reply. Refer to #faq 5.4

[languid thicket]

alright I'll wait

[somber belfry]

help !

[onyx dagger]

Alright then, @languid thicket.

[onyx dagger]

Yes, @languid thicket?
Kindly State your issue.

I believe that you can see the 3rd Option, Restriction about switching servers, @night cloak.

[night cloak]

I saw but it doesn't help

[robust geyser]

Hello! has there been another major update after the NEW ERA update? I haven't played since a long time.

[celest shadow]

Yes, version 1.1.0, @robust geyser. Feel free to refer to the pinned messages of this channel for the patch notes, just scroll down a little bit.

[robust geyser]

okk

[lavish hollow]

Hi

[hollow hedge]

how much UC do PUBGM partners receive monthly?

[celest monolith]

İ need help , i cant use to log e-mail login i changed password but still same problem can any admin help me ? İ think its blocked

[median nest]

When will PUBGM INDIA will Launch?

[night cloak]

We only provide support for the English Global Version here.

[dusky palm]

The only solution and the only way is to retrieve your account using the data guaranteeing your account

[delicate bane]

We have a problem our 3-4 friends their point is high we Comparison with the top players but our accounts don’t appear at top

[dusky palm]

Dear, this comparison is from the list of friends who play the same game, but you are not in the global comparison

[delicate bane]

@dusky palm no i know this but don’t appear on global

And it is not only this 4 account there have more

[near junco]

Bro my account got banned for 10 years

I didn't do anything 😭😭😭😭

[celest monolith]

Bro i can login with my twitter but i want to log with e-mail login what can i do ?

[near junco]

Bro please give me solution

[night cloak]

@dusky palm hi mate we have problem.
My leaders account doesn’t increase any pionts or kills and he is playing for top one in Europe

[dusky palm]

Dear, according to your ranking, the first globally, of course, they are at the top of the list and the rest are according to the global ranking

[night cloak]

Click “More” then Click Phone/Email @celest monolith

@night cloak hi mate we have problem.
My leaders account doesn’t increase any pionts or kills and he is playing for tops

Im not sure about that, Im afraid to answer your question incorrectly. Wait for another advisor to help you .

[near junco]

Bro my account got banned for 10 years

[polar shell]

I need to banned a hacker @night cloak

[night cloak]

Hello, @polar shell !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[dusky palm]

You can contact customer service inside the game via the icon at the bottom of the screen

[night cloak]

@dusky palm hi mate we have problem.
My leaders account doesn’t increase any pionts or kills and he is playing for tops

[tropic verge]

why?????

i’m not a cheater why would u ban me and take all the points that i’ve been working so hard to get this season

[polar marsh]

@tropic verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusky palm]

Please explain the problem in detail and correctly so that we can help

[shell tapir]

@tropic verge Download from App Store or Google play.

[night cloak]

We have a problem our leader’s point is high we Comparison with the top players but our accounts doesn’t increase any points.

@dusky palm

[shell tapir]

@night cloak Did they play on right server? If your team have different server selected and playing on this different server, they will not pop-up in the ranking system. You need to play on your selected server.

[dusky palm]

👍

[night cloak]

@shell tapir yes they plays on right server mate

[shell tapir]

@night cloak Ask them carefully again. This is the only reason why they don’t show up ⬆️ in the ranking system. For example: Europe=Europe Ranking only. Playing in middle east /=\ Europe ranking system.

[night cloak]

@shell tapir the acount is in iraq but we playing in the europe server

[sand path]

Have you all selected the same server in-game? @night cloak

[night cloak]

@sand path yes of course

[sand path]

Any screenshots?

[minor isle]

Pls stop havkers

[storm flume]

Hello, @minor isle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[minor isle]

U are nothing doing. Ur still promting the hackers. Reported several times. U don't making any action

[night cloak]

This is the the acount id 5567444351 @delicate bane did this persons sends the screenshots mate @sand path

[cold crystal]

Can anyone help me with server lock thing??😩 I was playing on Asia, selected server as Asia but it didn't lock. Then yesterday it automatically changed into middle east. Now I can't play on Asia server. I was trying for conquerer and on top 2% 😭 please is there anyway I can change server asap??

[sand path]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message

[sand path]

It is a one time service.

[cold crystal]

@sand path thank you so much.. may I know how long they'll take it to reset please?

[night cloak]

This is the the acount id 5567444351 @delicate bane did this persons sends the screenshots mate @sand path

[sand path]

Depends on the number of requests.

[stone crag]

Ребят есть Русские ?

[storm flume]

Please do not use languages other than English, @stone crag. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@sand path what is the final things we have to do mate

?

[leaden coyote]

Hey

Can you help me

[safe birch]

Any plans to nerf the M416 like the PC Version (Damage, Bullet Velocity and reloading time)?

[peak hound]

My twitter account got hacked and hacker is not letting me unlink it from my pubgm account please help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @peak hound.

[sand path]

No, you can suggest it in #old

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @leaden coyote. Remember to read through #faq before asking questions in the support channels.

[sand path]

I am talking to him privately.

[night cloak]

@sand path ok mate thanks

[stone crag]

There was a system error, I need to change the server from South America to Europe

[storm flume]

Please refer to this channel's pinned messages for further information, @stone crag:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar fern]

Good afternoon. Got a question. I already played 70 games on the NA server and now it switched to EU. I totally dont want to rank on EU. Already playing for 2 seasons on NA now. Already sended a text to pubg support. But i was really busy with pushing Conqeruer..please somebody help?

[shadow venture]

When it's come stable

[storm flume]

Please refer to this channel's pinned messages for further information, @polar fern:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[leaden coyote]

I am a European player, because I chose the wrong sorber, I played with European players until yesterday and raised my league in Europe, but although I have played with European players since yesterday and everyone in Europe is getting points, I get the Middle East score and it does not help me. I cannot save my league. i have to

[storm flume]

Please refer to this channel's pinned messages for further information, @leaden coyote:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar fern]

Where can i find that pins?

[sand path]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

@polar fern

[hollow jacinth]

my account on twitter is hacked by unknown one i want to unlink twitter from my account in fast way i cant wait 7 days to unlink it please answer me before he steal my accont

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hollow jacinth.

[hollow jacinth]

not useful

want a way please

[rigid forge]

I got ban how can i take my account back?

[polar marsh]

@rigid forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow jacinth]

my account on twitter is hacked by unknown one i want to unlink twitter from my account in fast way i cant wait 7 days to unlink it please answer me before he steal my accont

[leaden coyote]

@sand path I told help and support the name of the game is it enough to fix the problem

[hollow jacinth]

how can i communicate with any one in pubgmobile

my account on twitter is hacked by unknown one i want to unlink twitter from my account in fast way i cant wait 7 days to unlink it please answer me before he steal my accont

[clear spindle]

@hollow jacinth Contact the in game customer service we won't be able to assist you with account related issues.

[near junco]

Hi

[onyx dagger]

Hello, @near junco.
Kindly State your issue.

[near junco]

My account got banned for 10 yeras

I didn't do anything

[polar marsh]

@near junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear berry]

How tf am I suppose to know if someone is cheating? It aint my job tf? If they are cheating ban em Not players they match with

[onyx dagger]

What happened, @clear berry?

[clear spindle]

Ban is for the one who continuously do that.

[mental storm]

I was banned for a week for playing a game with a guy I didn’t know was a hack. I only played TDM with him

[polar marsh]

@mental storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[leaden coyote]

@onyx dagger can you help me?

[onyx dagger]

Yes, @leaden coyote?
State your issue.

[fossil timber]

What is this I have latest version of pubg

[umbral canyon]

is the light pack of the low storage is available for IOS ? and how can i make it ?

[onyx dagger]

Looks like another unknown person has access to your account, @fossil timber.
Kindly contact Customer Service in-game about this, As only they can help you with Account related issues.

[leaden coyote]

@onyx dagger I messaged the help and support for the server fix problem, when the response comes and what exactly should I write

[clear spindle]

It's for the android @umbral canyon.

[fossil timber]

@onyx dagger @onyx dagger but all customers service is off in india

[umbral canyon]

any planes to add it for IOS ?

[fossil timber]

What I do

[clear spindle]

No idea about that.

[onyx dagger]

You can actually make a new conversation with them and then state the issue there, @leaden coyote.
Also, You need to wait patiently. Refer to #faq 5.4

@fossil timber

Also, Feel free to share your Feedbacks/Thoughts in #old, @umbral canyon.

[blissful oriole]

Dear pubgm, I have pushed to conqueror tier in Asia squad today morning. Before 00:20 utc. I was able to achieve rank no. 365 but still when it refreshes my rank was not upgraded to conqueror. Please help with this.

[onyx dagger]

I think you should wait for the rank refresh, @blissful oriole.

[alpine yarrow]

Pls need help on how to contact the customer service for changing the serve asap

[leaden coyote]

@onyx dagger Is it enough to write my game name while saying verify your identity and I am an active European player, if I wait too long, I will not rank up.

[blissful oriole]

I waited but still it didn’t upgraded me. My rank was 365 before it upgrades.

[onyx dagger]

You may contact Customer Service in-game, And then Accounts, @alpine yarrow.

Wait Patiently, @blissful oriole.

[nova ore]

What the news about pubgmobile India please reply me

[onyx dagger]

You need to state the issue there, And then answer the bots questions. After you have done it all, Then all you have to do is to Wait, @leaden coyote.

[clear spindle]

No and you won't get such information from this server, @nova ore. Keep an eye on this page https://www.pubg.com/en-us/category/announcements-en-us

[nova ore]

No and you won't get such information from this server, @nova ore.
@clear spindle where I will get information

[clear spindle]

Read my message again.

[blissful oriole]

Will it surely be upgraded to conqueror if I maintain my rank post it ion in top 500 till it refreshes?

[clear spindle]

Yes it will @blissful oriole.

[blissful oriole]

If it didn’t like today what should I do?

[onyx dagger]

Wait patiently for the Refresh.

[night cloak]

Pubg , when i switched from middle east server to asia my rank didnt get transferred but your dev logs said it will be transferred pls fix this .
ID: mfaiz7n
5807501242

[blissful oriole]

I have proof that I can show I was within 500 even at the refreshing time. That’s why I’m worried about 😒

[plush axle]

Hi @@clear spindle when Pubg indian version coming

[clear spindle]

you won't get such information from this server, @plush axle . Keep an eye on this page https://www.pubg.com/en-us/category/announcements-en-us.

@blissful oriole

@night cloak Report that in #old.

[night cloak]

I was in gold 1 BUT When i changed server to asia it became gold V but your new dev logs said tht it can be transferred

[night cloak]

Broo the bot said to edit and include a category but ingame bug is not in the list

[clear spindle]

It is just to collect the information.

[night cloak]

Wht should i put

[clear spindle]

So that it could let the developers know about that.

[night cloak]

Wifi , device , ?

[clear spindle]

You can leave those.

[alpine yarrow]

I know but what options I need to select

[blissful oriole]

@clear spindle Sir what I’m saying is my rank was #365 when it was 00:20 utc I have screen records. I used to #365 10 mins prior to 00:20 utc. And that is my problem sir. I clearly know that it refreshes at 00:20 so I was waiting till it refreshes keeping my rank #365 but it didn’t upgraded to conqueror.

[night cloak]

We only provide support for the English Global Version here @plush axle .

The new dev logs is not like what they said my rank didnt get transferred frm me to asia now i have to grind again

[silent yoke]

I used my social account avatar for the metro Royale,and it still starting from lvl 1 with all my items gone,is that normal?

[alpine yarrow]

Can someone answer with the options to select??

[plush axle]

Ok👍 @night cloak

[onyx dagger]

Read my message again and you will understand.

[leaden coyote]

@onyx dagger How are moderators recruited and how much are their salaries? 😄😄

[onyx dagger]

In #discord, Not here, @leaden coyote.

[clear spindle]

This is a voluntary program and there's no salary, @leaden coyote.

[night cloak]

Hey i have lost 260 premium crate coupon scraps from my inventory. I have collecting it since s15. I have thought to open 30 premium crates bu t when is buy premium coupon scraps from redeem shop and opened inventory i saw there is only 43 remaining. Plz solve this glitch or problem.

[clear spindle]

Report that in #old

[celest shadow]

You should read #735483472432594994 before you participate further into the server, it is very helpful.