questions

[celest shadow]

Correct, @steel wing. Are you on a limited data?

[steel wing]

Nope but like takes up to 30 minutes to redownload everything

[celest shadow]

Further updates in this regard will be announced in #news, @night cloak. Please stay tuned, thank you.

[hollow trellis]

?

[gloomy oracle]

you say to be patient by saying that some thief has banned my account for 10 years

[celest shadow]

Noted, apologies for the wait. May I ask if the HD Audio quality was available to your device on previous versions of the game?

[steel wing]

I don't know

[celest shadow]

Do not recommend server members of unauthorised methods to bypass such restrictions, @ocean fractal.

[steel wing]

I will do intialisation then but why for?

[ocean fractal]

@celest shadow it an error from your end. We wont be guilty

[celest shadow]

It deletes and reinstalls all the new files from the server, @steel wing. Make sure you choose the HD Resource Pack as well.

[gloomy oracle]

I want to call technical support only @celest shadow

[celest shadow]

You should instead help report it in #old, @ocean fractal.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gloomy oracle.

[gloomy oracle]

Their word and there is no response

[steel wing]

@celest shadow how do I choose HD RP?

[celest shadow]

It should be on the installation screen, @steel wing. It looks like the screenshot below:

[steel wing]

I've selected HD after new update🤔

[gloomy oracle]

Would you still have no response here?

[steel wing]

Anyways I'll try the steps you told me but im wondering why now it says This option will be soon available in your device soon meanwhile last night I was told different

[celest shadow]

Yes, I understand that. Please let me know if you can download the Ultra audio quality and select it after the installation completes, @steel wing.

[steel wing]

Okay

[mild dove]

I changed my server to south america when i play with my friend with asia server my server is asia for 60 days why

[lament hazel]

Hey guys, why there's no purchase reward in this season 16

[mild dove]

There is @lament hazel

[ocean fractal]

@mild dove i have a solution dm me

[mild dove]

@ocean fractal i cant dm you block incoming req

[lament hazel]

There is @lament hazel
@mild dove really? But there's no purchase reward in my pubg. Can you send me a screenshot please

[steel wing]

@celest shadow basically I was able to download the ULTRA HD AUDIO in settings>Audio but I still am not able to select it

[celest shadow]

Perhaps your device does not support the audio quality, yet.

[steel wing]

Alright lets say it doesn't but why last night it said Switched to ULTRA HD AUDIO please relaunch the game to take effect

[raw cypress]

Hii. What does this means?

[olive dove]

What is your country, @raw cypress ?

[raw cypress]

Asia. Singapore.

[solemn cypress]

Account hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @solemn cypress.

[olive dove]

@raw cypress the region associated with your account is singapore as well, or different country.

[raw cypress]

Malaysia. But yeah, account hacked by an Arab. It’s a friend’s account anw. I’ve helped retrieved a few hacked accounts before but this is first that I saw appearing. :/

[night cloak]

Can I post a hacker here because he’s not getting banned in game but him and his friend are cheating using location X-ray and aimbot there headshot 35+

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cerulean forum]

when will be able to play metro on emulator?

[celest shadow]

Unsure, you may try another device if you own one and see if the ultra audio works there.

[storm flume]

Please refer to this channel's pinned messages for further information, @cerulean forum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[bronze wind]

Why purchase bonus is not available in my id instead of others ?

[night cloak]

@bronze wind It is. Tap on plus (purchase UC) icon on top right.

[frozen axle]

Hi ... If i used vbn get ban ?

[tranquil widget]

I have entered by mistake in the Vietnamese version and want to return to the international version
ID: 5103639620
Name: ＬＵＤＷＩＧ

[onyx quarry]

If you change server there under Rooms, the server will inmediatly change without warning! And they have to wait 60days

[celest shadow]

Usage of VPNs are not recommended, @frozen axle.

Feel free to report this bug in #old, @onyx quarry.

[frozen axle]

@celest shadow lily i love you olease help me

[celest shadow]

How can I help you?

[frozen axle]

See the company to make card to change server at least one if season ...

@Kenshin#6414 did you change the server by roomcard ?

[celest shadow]

You can suggest this in #old, @frozen axle.

[hushed maple]

@celest shadow

[celest shadow]

Hello, how may I help you?

[long trellis]

I accidentally did middle east server i want to change to eu but i need to wait 60 days please help!

[hushed maple]

@celest shadow Some one still my account Can u bring back please

[celest shadow]

Please contact the in-game customer service, @hushed maple. You can refer to FAQ 5.3 in #faq for further instructions.

[frozen axle]

@celest shadow i need 4 hours to right??

[long trellis]

Please help!!!

[celest shadow]

Yes, you can post another message in #old after the cooldown expires, DraGON.

[shy prism]

My Facebook account was hacked, and the link was linked to a PUBG account and linked to another account『ŸOUSSEf』ツ5116148116

[frozen axle]

@celest shadow i don't but never get help from here

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @shy prism.

[celest shadow]

You will not necessarily get a response in #old. The channel is regularly reviewed by the Community Team, and they read all your feedbacks.

[frozen axle]

Ok

[shy prism]

@storm flume I cannot access my game account through Facebook

[long trellis]

@celest shadow hey bro can u help me

[bright carbon]

my friend once blocked me, but has already unblocked me. when sending a gift, this message “error sending a gift. you have been blocked by a user. " please help to solve this problem! 5731125646

[lapis lintel]

What is the website used to buy UC?

[bright carbon]

@blazing finch

[sweet aurora]

Bring back African server

[nova garden]

I can't change my pubg account region this error is coming

[sweet aurora]

Bring back African server

[long trellis]

Use vpn

[stoic pine]

Dear Pubg Team,

Recently I have received message "Your account will be banned for violating

regulations unlocks on 24-11-2020 <24112020>

then it's showing account is disabled. But I had not done any violence
against pubg guideline please return my pubg account.

Iam played pubg from s12 without any ban why now ?!!

Also i make report for any thing i think it make any thing wrong .

I hope mail find will and i trust you ❣️

Please need support as soon as possible to make my mission for the first
week and take Royal pasa .

ID: 5270269375
Nickname: YaRoOo

[polar marsh]

@stoic pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Feel free to share your concerns in #old, @sweet aurora.

[versed nest]

please help i cant link my guest account to email it says too many actions taken too quickly try again later

[arctic glen]

10years

[polar marsh]

@arctic glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Try again at a later time, @versed nest.

[peak zodiac]

I need some help please?

[night cloak]

hello I would like to know how I can be a pug content creator, please help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @peak zodiac. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

Please read #735483472432594994 for further information, @night cloak. There is a form that you can apply on.

[peak zodiac]

Ok I need help. I am ranking in EU and I have made sure I am in the EU server. It my rank status on my profile are are still NA ranks. If I go to my statistics, it shows EU. But I still see NA ranks on my wall. My other friends see the EU ranks. So I need help. How to switch my ranking to EU??

[night cloak]

If I am gifting someone with an RP pass but his profil don't show that he have the royal pass, what could happened ?

[peak zodiac]

I can provide screenshots if needed.

[night cloak]

It's battle coin in PUBGM or an other game?

okay thx, so you can just redeem it in UC, that's right?

[late scaffold]

I demand that this player be punished because he uses mistakes

[heavy vortex]

@late scaffold report him under Bug exploit

Contact in game CS. only they can help with account related issues@lost viper

[magic scarab]

i changed my server to middle east but iam eu how to go back?

[late scaffold]

where is that@heavy vortex

[heavy vortex]

While reporting you'll see an option of Bug Exploit... that's the one

@magic scarab you'll have to wait for 60 days.

[night cloak]

Huuum, so, the royal is 10 $ around, and UC is 70 per dollar (suposition) , you should have 700 UC but you didn't have the right change ?

[magic scarab]

wtf whats this...

its totally useless

[heavy vortex]

It was clearly given that once you select you cannot change back for 60 days. @magic scarab

@lost viper Only CS can help.

[night cloak]

so there no point to do it ?

[magic scarab]

well ok..

[lean otter]

@celest shadow Hello , i need Help , can i pm u ?

[heavy vortex]

Do what ? @night cloak

[lean otter]

Anyone from Staff can help me ?

[night cloak]

Well, I am gifting someone with a RP pass. In my country it's 10 CHF, let's say 10$. But my frind haven't it after 48 hours. So, I am wondering what he can do with it. I mean, if you don't use the gift, what can you do ?

[heavy vortex]

@night cloak ^

[night cloak]

?

[heavy vortex]

a staff will be here to help soon.

[night cloak]

ha okay, thank you very much.

[lean otter]

Oki , i hope

[peak zodiac]

Is anyone going to help me?

Hello!! I am ranking in EU and I am still seeing my statistics from the wrong server (NA). My friends see the correct statistics (EU) but I don’t. I made sure to select the EU server. And I am in it. NA is my old server. Please help!!

[dawn nexus]

I'm having issue

I'm unable to change my server

[mortal apex]

Did u go to settings?

[dawn nexus]

I need to be in North America server and I don't know what happend I landed in KRJP server

[dawn nexus]

Yes I did but it saying you can't change it

[mortal apex]

Ig your main it’s NA?

[lament pivot]

what i have to do ?????

[night cloak]

Hey to have the content creator do I need to upload pug mobile?

[mortal apex]

@night cloak Try to check #735483472432594994 if u want to apply for this role!

[rancid perch]

It showing me this error but

[night cloak]

not if I already saw them but it does not come out if there is to go up or not

@rancid perch #old

[left rock]

Hi i need help, can anyone help ??? Problem about changing the main server change. I didn’t read it, changed it to North America, now I can’t go back to Europe. I can only after 60 days. What can I do? I apologize in advance for my English, I hope I was understood correctly

[mortal apex]

Up?

[earnest cove]

This error is shown when you try to open game in banned region

[jolly forge]

Why I cant Attach photos to pubg support ?

[smoky grove]

@torpid quail i get stable 20ms in rooms but 140-300 in classics, is that normal?

[smoky grove]

u can

[night cloak]

Okay

[rancid perch]

But I am currently living in Pakistan.

[jolly forge]

There is no way

[lean otter]

guys i need anyone from staff to help me

[dawn nexus]

is there any one help me out for changing server.
When I try to change the server I'm getting the below message

[heavy vortex]

@olive dove ^

[mortal apex]

@jolly forge U have to reach level 10!

[smoky grove]

+ button at the left

[jolly forge]

@mortal apex my level is 70

[storm flume]

Please refer to this channel's pinned messages for further information, @dawn nexus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[olive dove]

How can i help you, @lean otter ?

[lean otter]

Now, I charged my visa via my visa, the first time they weren't sent to UC, but I got a message on the mobile saying they took the money, so I said it happened comfortably.
I called the bank, and the two operations were completed, and the amount was withdrawn together twice, knowing that one was shipped and I received it, what is the solution?

[rancid perch]

@olive dove can you help mee

[olive dove]

@lean otter you need to conact the in-game customer support and explain this issue to them so they can help you through refunding your account or adding UC.

@rancid perch sure, how can i help you?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @left rock. Remember to read through #faq before asking questions in the support channels.

[left rock]

Is there any technical support here ??? Or is it the same as in the game bots answer ??

[olive dove]

How can we help, @left rock ?

[lean otter]

Oki Thx , i will try

[olive dove]

You are welcome.

[left rock]

I want to change the server

[rancid perch]

@olive dove it showing me the error server is busy please try again later and area restricted but currently iam living in pakistan and there is such no ban in pubgm

[olive dove]

Read the pinned messages in this channel, server can only be changed after 60 days?

@left rock

@rancid perch
Try different ISP and see if the problem persist.

[left rock]

Now you offer me to play with 270 ping ???

Can't reset the counter ???

[devout geode]

You chose it.

[olive dove]

It is not me who offering you this, @left rock .
You have selected a server to play in.
You can ask one of your friends to invite you to play in a closer server with better latency.

[left rock]

I want to play solo, but unfortunately I can't😩

[olive dove]

I am sorry but we are volunteers in here, we are not associated with TenCent customer support so the answer is no we can't reset the restriction counter.

[left rock]

Although they did not help, but thank you so much for answering

[olive dove]

Sorry about that, and you are welcome.

[left rock]

This is one of the games where tech support is a Bot.😤

[jolly forge]

I sent him a screenshot they ask me a same

[olive dove]

@jolly forge upload the screenshot to a hosting website and send the link to this screenshot.
Make sure that link is accessiable by anyone.

[jolly forge]

@olive dove ممكن تشرحلي بلعربي بس

[storm flume]

Please do not use languages other than English, @jolly forge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jolly forge]

@olive dove ma fhemtk momkn bl3rbe tktobha

[olive dove]

@jolly forge check your DMs.

[jolly forge]

Ok

[ruby heath]

@lime juniper can i unlink my email

[olive dove]

@ruby heath email/phone unlinking is not possible for now.

[ruby heath]

@olive dove ok bro .😩

[placid escarp]

Good morning I need instant help

[olive dove]

Sure, how can i help, @placid escarp ?

[placid escarp]

Someone access to my account with Facebook password and he did a lot messy in my account

Is there anyway to find out where is 200 UC gone.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @placid escarp.

[placid escarp]

Already contact them no response until now

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @placid escarp.

[night cloak]

Sehr geehrter Damen und Herren,

Mein Benutzer Name lautet im Pubg Mobile 『LGND』彡ALFA und meine ID lautet 593252315.
Ich habe am 17.11.2020 um ungefähr 22:20 ein Metro Royale Spiel gestartet.. doch ich habe vergessen Munition mitzunehmen worauf ich im Spiel während des Count Downs bevor es noch gestartet hat das Lobby verlassen um meine Munition mitzunehmen. Doch als ich wieder zurück ins Hauptmenü gekommen bin waren all meine Sachen/Inventar , Rüstung, Waffen etc die ich mitgenommen hab verloren ... Wieso ? All das was ich mit hart erarbeitet hab war weg! Für nichts und wieder nichts nur weil ich vergessen hab Munition mitzunehmen.. ich habe sehr viel Freude am Spiel und spiele dies auch schon eine lange Zeit .. ich liebe auch den neuen Modus doch ich finde es frech das ich während des countdowns noch bevor das Spiel gestartet hab verlasse und all mein Inventar verliere.

Ich bitte um eine Rückmeldung und wenn möglich einen Ersatz .. ich habe Tage lang gespart und mir die teuersten Helme Westen , Waffen etc angelegt und gesammelt .. es belastet mich wirklich sehr.

Mfg
Demir Ateş Ali

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[obsidian locust]

i need help please

[thick swift]

Last sofware update is - injustice towards players with friends on all major servers

[night cloak]

@thick swift You can still play with your friends in the servers they play.

@obsidian locust Yes?

[obsidian locust]

i am player pubg from season 2 i never cheat i was shocked because my account is banned please help me am so sad

[polar marsh]

@obsidian locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thick swift]

No.
but I cannot create myself. our ping is not stable. one day ping in Korea is lower than in Europe (70/200). another day in Europe is lower than in Korea (100/400) and near military bases you can play only on eastern servers with a ping of 100 (on the rest there are 999). therefore, I am writing about injustice to players with neutral disposition as well as to traveling players.

Translate on google, sorry)

[night cloak]

@thick swift You can make friends in those regions and ask your friends to invite you.

[cinder timber]

Help. Pubg says I need to log into my gamecenter when I’m already logged in

[night cloak]

This was done to reduce latency of other 99 players playing with you and will reduce cheaters by a massive margin, @thick swift.

@cinder timber Could you try removing the Apple account and add it back?

[cinder timber]

It won’t let me sign out of my account for some reason

[thick swift]

but latency on many servers was lower due to the influx of European players)

[worthy mist]

Hi there, I have a question, if someone has a minute to answer.
I purchased the Royale Pass for Season 15 in PUBG Mobile last season, and I also purchased the EZ Mission License for 300UC, now Season 16 Metro Royale Pass has just launched, I'm interested in purchasing it with the EZ Mission License as well. However the question is, why is it showing that I have to pay another 300UC for the Licence when it should be discounted to 150UC because if you buy it the 2nd time there is a price reduction, then the 3rd time is free etc...

[thick swift]

this method cannot be saved from cheaters)

[night cloak]

@thick swift That might be your case, but majority of the players face huge lags in the server due to players not playing on the server where their ping is low.

@worthy mist It should be 150 UC if you have purchased it previously. Could you show me a screenshot?

[worthy mist]

Unless I have to buy the Pass first then it will show Purchase Licence for 150Uc, because I haven't bought it yet.

[night cloak]

Yes, you have to purchase the Royale Pass to be able to get it.

[worthy mist]

Ahh okay, once I make up my mind whether or not to get it, I'll look and make sure that it says 150UC if it doesn't and still shows 300UC then ill ask whats happening again. Thanks for the help though. Appreciate it.

[thick swift]

well, you also contradict what you passed in the game. from now on, selection on remote servers is dead.

[night cloak]

@thick swift Taking bold action is required to moving forward. There will always be consequences for each of the changes.

[woven aspen]

My friend accidentally chose the anna outfit (this seasons rp rank 1 oufit) because of lags and he wants to know if he can change it to the artyom outfit ( I know that he cannot be able to get 2700 extra points to redeem it because of monetary issues)
I think that's impossible but i need rock solid info

[night cloak]

@woven aspen It is indeed not possible.

[woven aspen]

Oke rip then

[robust niche]

i have a question is there any weapon in metro royal that is a sniper that can one shot 3 level 4 armored people in a total of 5 seconds ?

?????????????

[sterile thorn]

So how can I switch back to an without waiting 60 days

[thick swift]

Ok... this game is dead)for the sake of statistics

[night cloak]

@sterile thorn You cannot, unfortunately.

[sterile thorn]

Was on the rooms section and entered a European server without any warning

[night cloak]

Must be a bug. Could you report in #old?

[robust niche]

@night cloak i have a question is there any weapon in metro royal that is a sniper that can one shot 3 level 4 armored people in a total of 5 seconds ?

[night cloak]

@robust niche I do not know, unfortunately.

[robust niche]

but its not possible me and my friends were wiped out by 1 man w a sniper in 5 secs 😦

i just bought the radiation thing to

[night cloak]

Could be a cheater too. You never know. Did you report?

[orchid mauve]

I received the wrong outfit with my new RP pass. Anyone else had this happen?

Where can I report this properly?

[storm flume]

Hello, @orchid mauve!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[jagged lark]

Hi guys, is there any fix for iPhone 11 running iOS 14.2

I’m having problems with low muffled sounds my microphone being on with ultra/high even with earphones/headphones connected, this started happening with the new update on pubg, I’ve tried different earphones, reinstalling and to no avail it’s still the same end result, low sound, I’ve checked my settings it’s on full blast. If I’m using speakers, I can hear better than compared to my earphones even if it’s on full blast, anyone know of a fix?

[faint star]

@orchid mauve Yes, is bugged.

I received the wrong outfit also, they game didn’t give me the option for choose it :/

I got the female, I still waiting if Pubg can fix it.

[molten basin]

through qiwi paid the payment the money was debited but nothing came to the mail what to do ??

Why does the support inside the game not respond for more than 10 days?

[night cloak]

my account is banned because of "illegal trade item" wth does thar even means? i mean i didnt cheat or anything like that

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid steeple]

How can I report someone who steals people, through his YouTube channel, and also publishes websites as if they are official PUBGMOBILE and just fake sites to Stealing information, accounts and money. <@&639889499718942720>

[gilded plaza]

How can I solve the error? when I don't have my microphone on, the game is heard normal but when I activate it, it is heard under the game

[bold siren]

Try repairing the game, @gilded plaza.

[placid steeple]

@bold siren hi can u read my message if there some way ?

[gilded plaza]

I did it 5 times already

[bold siren]

Tried reinstalling, @gilded plaza?

[bold siren]

You can report it to YouTube.

[gilded plaza]

yeah

:C

[bold siren]

Do you use a headset/earphones?

[gilded plaza]

Yes, I use the headphones that my phone brings

[placid steeple]

@bold siren I do it, but must pubgm take some report too, cus he stealing "under name (pubgmobile)

[bold siren]

Please report it in #old, @gilded plaza.

[gilded plaza]

ok , thanks

@bold siren I can't report because the recording sounds normal

[bold siren]

You can just describe the issue, @gilded plaza.

[gilded plaza]

ook

[jagged lark]

Hi guys, is there any fix for iPhone 11 running iOS 14.2

I’m having problems with low muffled sounds my microphone being on with ultra/high even with earphones/headphones connected, this started happening with the new update on pubg, I’ve tried different earphones, reinstalling and to no avail it’s still the same end result, low sound, I’ve checked my settings it’s on full blast. If I’m using speakers, I can hear better than compared to my earphones even if it’s on full blast, anyone know of a fix?

[night cloak]

hey will the data of emulator players of india transfered to pubgm india many got notification in mobile but emulator players didnt get

[gilded plaza]

x2

[fleet wolf]

What iOS version do you have? Are you playing with earphones?

[gilded plaza]

14.2 , and play with headphones

[fleet wolf]

Sadly I think it's also an issue with iOS 14, my friend had a similar problem when he updated to 14. I'm still on iOS 13 with no issues.

[gilded plaza]

:C

@jagged lark report in #old

[night cloak]

there is a mic glich that happens when i leave to lobby after match before my friends

[subtle mulch]

How to use the account transfer option?

[copper plank]

Solution for Low sound heard while microphone is on is you have to start the game with the earphones connected to your iPhone or restart the game while the earphones are connected. Don't disconnect the earphones ever while ingame, else you'll have to restart to fix the bug for the moment. Waiting for PUBG to fix a lot of bugs before releasing new modes :/

[worldly moat]

Anyway I can fix this without turning down my graphic settings?

[sick shale]

@worldly moat Try to lower the brightness

[worldly moat]

I did

It didn't work

[light stirrup]

heloo please answer me as fast as you can
if i select middleast server and my friend selects south america and in lobby my friend is leader and i am playing in south america with him to push conquror can i get conquror in south america with my friend if i selected middleast

[storm flume]

Please do not use languages other than English, @light stirrup. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

can anyone help me

[light stirrup]

@sick shale please answer

[sick shale]

@light stirrup No, you can't

[light stirrup]

but i am in south america with him

only slected server rank is count i just want to confirm

[vagrant forum]

The points will be added to each player's own selected server regardless of the server they are playing on, @light stirrup.

[light stirrup]

ok thnxs

[night cloak]

there is a mic glich that happens when i leave to lobby after match before my friends

[copper plank]

Is that a confirmed news @vagrant forum?

[vagrant forum]

Yes. All of your questions related to the new server selection settings has already been answered in the latest episode of Dev Log: #news message

[odd flame]

For everyone that is saying They clicked the wrong serverand can't switch back due to server lock, there is many videos on YouTube addressing that, and how you can go back and choose your server you want to be in.

[copper plank]

For example, I join and play with a friend who has Europe server selected while I'm on Asia, the Europe server match results will be counted as Asia on my statistics, Right?

[vagrant forum]

Yes, @copper plank.

[odd flame]

Yes

[copper plank]

Thank you Neko 😊

[odd flame]

How's everyone doing so far

[storm flume]

Please avoid going off-topic, @odd flame. You may have unrelated conversations in #chat.

[night cloak]

@vagrant forum will the data of emulator players of india transfered to pubgm india many got notification in mobile but emulator players didnt get

[vagrant forum]

No official information available regarding that yet.

[odd flame]

Hopefully it does, if not that will suck

[night cloak]

@vagrant forum

@vagrant forum i got these

[copper plank]

@vagrant forum wait that applies for K/D also?

[vagrant forum]

Yes, @copper plank.

[night cloak]

@vagrant forum is it fake

[vagrant forum]

No official information available regarding that yet.

[night cloak]

ok

[obtuse basalt]

Hi I appied for a content creator last month. Can I apply for it again now that I have more content and followers?

[odd burrow]

Does anyone have an answer to my question on the Prime Plus membership.. I am signed up according to my Ipad.. yet I cannot collect or purchase items that are Prime only..

[verbal adder]

Any one tell me new update size for Android is

[copper plank]

Around 600

The new update mechanism is on #news @verbal adder

[faint swan]

Can we use gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @faint swan, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[crimson tundra]

How can we leave an rp team?

[night cloak]

i accidentally changed my server to asia

what should i do

[vagrant forum]

You will have to wait for 60 days.

[night cloak]

i didnt change it i was in the room section and searching asians room

then my server automatically changed

[glossy yacht]

pls someone answer me.. do i need to pay 50 uc or what

pls answer

[orchid mauve]

@faint star yup. Same.

[sick shale]

@glossy yacht No, you'll need to use 2 vouchers

[glossy yacht]

@sick shale so if i win i get 50uc?

@sick shale thank you bro 🙏

[sick shale]

@glossy yacht There's a points system for each tier,

Kills/Ranking

[modern token]

hey pubg

[rich briar]

I already updated the game but i can’t login in my account please help me

[modern token]

i haveing trouble

[digital sundial]

I'm having trouble I can't even play with my friends and I can't play metro royal fix the game for us please my god

[digital sundial]

Same

[modern token]

Fix this

[sick shale]

@rich briar Was your account hacked or something?

[modern token]

FIX IT

[sick shale]

@digital sundial @modern token

[modern token]

WORK ON THIS NOW this is bad

then y can people are playing metro

[digital sundial]

Ya it's the same@sick shale

[rich briar]

@sick shale yes i think it’s hacked

[modern token]

streamer can

[sick shale]

@rich briar Contact customer service then

[modern token]

like panda

[rich briar]

@sick shale no reply from the customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @rich briar.

[modern token]

he can play it

[sick shale]

@modern token It's available for many users already

[modern token]

not fair i was ecited

[digital sundial]

Like I have updated it but it doesn't work

[modern token]

glad to play it now it will not work for the backround metro \

[rich briar]

@sick shale Due to game ban in India customer service send me the order of government they can’t help me

[digital sundial]

Does anyone play on guest account or just me bruh

[sick shale]

@rich briar We can't do anything then, we're not affiliated with the customer service.

@digital sundial The mode won't be available on guest accounts aswell

Due to restrictions

[rich briar]

@sick shale it means that i lost my account

[digital sundial]

Wow

[copper plank]

Is it possible to leave the RP team if you are alone?

[digital sundial]

Fix yo game pubg

[rich briar]

<@&639889499718942720> someone help me please

[vagrant onyx]

@rich briar you do not to tag that role

And what the issue ?

[rich briar]

@vagrant onyx this is the issue i already updated my game

[vagrant onyx]

@rich briar i think your acc hacked ?
they log in maybe in different version

[rich briar]

So now what can i do

[vagrant onyx]

So they dont allow you to log in

You try to contact customer service ? @rich briar

[rich briar]

@vagrant onyx due to restrictions they can’t help me

I try many times

[vagrant onyx]

@rich briar you from india ?

[rich briar]

Yes

[copper plank]

Account moved to Indian Version maybe 🤔

[rich briar]

I’m only one bro which account is moved to Indian version

And if the account is moved to Indian version it showing that this account is migrated into India version

[digital sundial]

I quiet pubg bye

[night cloak]

@rich briar Do not ping the role community team, mods, admins or such as that unless emergency.

[vagrant onyx]

Why ?

[rich briar]

@night cloak this is an emergency for me

[digital sundial]

@vagrant onyx because I can't even play with my friends and I'm on a guest account and it doesn't work because pubg had to do that

[rich briar]

I spend 1.80 lacs uc in my account so it’s an emergency

[night cloak]

@rich briar That is not an emergency.

We can't do anything , we're not affiliated with the customer service.

[vagrant onyx]

Yes , they change the server
its goes to the player who have the star , when he start the game you will play with his server

[rich briar]

So what can i do

[vagrant onyx]

and the point you get its goes to the server he played not your server
that’s what i heard

[glacial geode]

I was playing with my friends and they had it in Asia. When they got off I went to put it on North America which is the server I always played and it says it’s locked for 60 days!!!! I didn’t even get an option to choose North America. When I play I play North America because the other ones glitch to bad. Please help me change this back to the server I have always played

[digital sundial]

Well tell a high ranking to fix the game or the owner like how am I supposed to enjoy the game with my friends

[vagrant onyx]

Thats might change due to one of player had na server
Try to rest your game and see if its fixed

Or if its bug , you have to wait till they fix it

[digital sundial]

How long will they fix it

[lament dragon]

What happened bro ???

[glacial geode]

@vagrant onyx I done that and it told me my current server is Asia. If I need to change it then go to the settings. And went to the settings and went to server and it gave me the option to change it. So I clicked on North America and it told me if I change it it would be a lot for 60 days. Done that and it is still on Asia

[muted crow]

Hey...is there any way to register for tournaments?

[clear spindle]

@night cloak Please refrain from sharing such methods as it is considered as bug exploitation.

[glacial geode]

@vagrant onyx

[clear spindle]

@glacial geode Report that in #old.

@muted crow mail at [e-mail]

[night cloak]

ok sorry

[vagrant onyx]

@glacial geode wait few time bruh , if its bug they will fix it

[night cloak]

Hi, my account has been hacked

[glacial geode]

@muted crow thank you I just emailed them. Hopefully i will get a reply.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[zenith echo]

hii

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zenith echo. Remember to read through #faq before asking questions in the support channels.

[zenith echo]

machete shut up i am not talking to u

[night cloak]

State your issue or move to a discussion channel, @zenith echo. Show some respect for machete.

[zenith echo]

ok

[muted crow]

Bro wanna play official fed up with unofficial

[night cloak]

I lost my Facebook account, which is linked to a game, and now I cannot access the game

can you help me

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @muted crow.

[light stirrup]

help please here you can see that although i have selected middlesat server but while playing with my freind in south america my rank is push i got the points as shown in screenshot

can i get conqueror in south america while my own server is middleast

[night cloak]

Yes

[light stirrup]

please moderators answer me

[night cloak]

Even you were picking middle east server still can grind other server with your friends as long they choose those whatever server

[light stirrup]

@night cloak really

[night cloak]

Ye

You can't change servers for 60 days now @light stirrup . Choose servers wisely.

[muted crow]

Haha yes

[light stirrup]

@night cloak i am not asking for server change i am asking my friend is leader in lobby and i am playing with him as he is pushing rank in south america and i also got plus as you see in screenshot soo can i get conqueror while playing with my friend in south america server although my own server is middleast

[night cloak]

Yes, you can.

[light stirrup]

@night cloak thnxs man

[pale blade]

Which country available bonus challenge as of now?

[night cloak]

We don’t have such information, @pale blade.

[zenith echo]

ho

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zenith echo. Remember to read through #faq before asking questions in the support channels.

[obtuse basalt]

What happened to the video review system

[night cloak]

It’s still there.

[obtuse basalt]

No pending case to review at the time?

[night cloak]

Maybe there’s no cases.

[warm surge]

Why there are redzones in game

[night cloak]

Hi

To make the game competitive @warm surge .

[warm surge]

@night cloak can you please elaborate

[night cloak]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak . Remember to read through #faq before asking questions in the support channels.

[warm surge]

How can redzone makes us competitive

[night cloak]

Is there an official who can serve me?

What seems to be the problem first? They can help you depending on your question @night cloak .

[night cloak]

Okay

I want to lift my 10-year ban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[distant cairn]

My pubg global account is ban in 10 years but I am in India how to transfer account to Indian version please help me I am not using any hack but my was ban

[night cloak]

@warm surge Feel free to add your feedbacks on #old about red zone. Red-zone is already appeared since Season 1 If im not wrong.

[polar marsh]

@distant cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true spire]

hi

[night cloak]

We are unable to provide assistance if you do not ask a question or state a problem, @true spire . Remember to read through #faq before asking questions in the support channels.

[true spire]

i changing the server and i want to changt agien

[night cloak]

You can't change servers for 60 days.

[dull bronze]

Can i change Ultra Audio mode with GFX tool.. Because my mobile not supported.. It says comming soon.. Please rell me dear team pubgm

[storm flume]

Use of unauthorized third-party software or methods, @dull bronze, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[dull bronze]

@storm flume
Omg i can do with gfx tool.. Enabled ultra audio option... How can i reverse this process

[storm flume]

Use of unauthorized third-party software or methods, @dull bronze, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[dull bronze]

@storm flume
Ok please fix Vivo z1 pro mobile Ultra audio mode

[night cloak]

Feel free to report a bug on #old @dull bronze .

[frozen mesa]

hello good day
I am an emulator player. I have a problem. Please help solve it. I moved my search server from Asia to Korea so I can't find a play server. because there are no computer players on Korean servers. Please help me get my server back to Asia. I opened an 1800uc rp, so it's very difficult to complete the task. I can't wait for 60 days. I want to complete the task. Thank you.

not find always cant play

who can help

[night cloak]

@frozen mesa If you have already changed your server from the settings, you need to wait 60 days. It is by system—you can’t do anything.

[worthy gulch]

Please help me to change my server

[night cloak]

@worthy gulch You can change the game server from the game’s basic settings. You can only change it once every 60 days. Choose it wisely.

[worthy gulch]

I unfortunately changed my server

[night cloak]

Then you need to wait 60 days.

[frozen mesa]

GG my 1800 uc

[worthy gulch]

Please help me I need to change my server now

[night cloak]

@worthy gulch This is the system. Saying please will not magically bring you the option.

[worthy gulch]

Please u can help me give me some trick to change my server

I can't play in this server please 🥺🥺 🥺🥺

[night cloak]

@worthy gulch We highly recommend to not follow any tricks as most of them are misusing game bugs. That is a direct violation of the game’s terms of service.

[worthy gulch]

U can help me u can change my server please help me

[night cloak]

I cannot. Please move to #chat. You have been answered multiple times.

@vital rover Do Not SHARE BUGS!

[obtuse mango]

anyone can help me?

[night cloak]

Yes?

What do you mean?

Wrong server for such, @obtuse mango.

There’s plenty of GFX servers you can try join.

[paper coral]

When will that flying zombie and all come to game??

[frozen mesa]

xaxa gg im 60 days not play

[lunar current]

Do you guys have any information about Account transfer appear to some players in global version ?

[low prism]

Ban him

[storm flume]

Hello, @low prism!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vocal echo]

Ban him

[storm flume]

Hello, @vocal echo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[viral crane]

Dude I'm stuck in the erangle metro mode check what I sent in #old

[sterile gazelle]

Can any support help cant login via linked email it says please try again if i try to reset paasword i dont get verification code tried everything nothing is working

[placid harness]

Hello

[night cloak]

@sterile gazelle The email server might be busy at the moment. Please try again later.

@placid harness Yes?

[sterile gazelle]

Waited for last 2 days seraphine :/

[placid harness]

I have a problem with the purchase

[night cloak]

@sterile gazelle Ono... that is very unfortunate.

[placid harness]

I bought Uc but never got Uc

[night cloak]

@placid harness Do you have the purchase receipt?

[sterile gazelle]

@night cloak what should i do? I emailed customer service but never seem to get a reply

[placid harness]

Yes

[night cloak]

@sterile gazelle I would suggest you to wait 2 more days before asking the customer service to recover your account.

@placid harness Go to your app store purchase history, take a screenshot and send it to customer’s service in-game.

[sterile gazelle]

I mean i emailed them saying i cant login with screenshot and And desribed the issue i guess i will wait 2 more days and hope i get reply from them aswell :/

[night cloak]

Well, good luck. That is indeed unfortunate—getting locked out from enjoying the game.

[sterile gazelle]

Seraphine the issue is i can login with facebook and apple but the email i linked to it something is wrong

[night cloak]

The email is just the last option for you to use—as its servers are most of the times unstable. If you can access your game with other login methods, you don’t have to contact the customer service. That will be a waste if time otherwise.

[full rune]

Is there someone on the customer service that can manually change the server for you or is that just not possible because of the update?? @night cloak

[opal trench]

not possible because of the update can only change after 60days

[night cloak]

@full rune It’s not possible. It is by system.

[full rune]

Oh ok @night cloak @opal trench thanks

[pallid crane]

yesterday my server is ASIA, now it was change to KRJP , i didnt do or change that damn thing , it says 58days to go back to ASIA ,so it means i change my server two days ago??? how is that possible that yesterday my server is in Asia??? please return my server in Asia and please remove that server lock, it dont even help fix lag issues

[idle turret]

Someone hacked my Facebook account and unlinked my pubg account from my other social accounts.when I’m trying ti login with email it says a newer version of the game has bee connected to your account and please update your game to login again, but I can’t even find any kind of updation in any site

[celest shadow]

Unfortunately, you will need to wait another 58 days before being able to switch to another server, @pallid crane.

[marble urchin]

Ive been killed twice now in the radiation zone by players who exploited themselves outside the map an d are just camping from the cliffs above where you not allowed to get to.

[idle turret]

Also I already contacted with in game customer service,but there is no reply

[marble urchin]

i have clips and did make reports both times. just happened to me rollexxx and hotjukes all on the same team they have clips of their pov aswell

check our in game reports please

this is BREAKING Metro royale advanced mode

[idle turret]

I need to disconnect this Twitter ,

[marble urchin]

also the #1 on the Server leaderboard for Metro is hacking we have clips and made reports aswell on that subject

thanks Team!

[marble urchin]

318MM is his name

the #1 server metro hacker

[storm flume]

Hello, @marble urchin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

Hello, @idle turret. Please wait patiently when contacting the customer service as the they receive a large number of support requests every day. You may refer to FAQ 5.4 in #faq for further information.

[marble urchin]

of i figured since i was a
CC for yall you could just check my reports lol

solid reports

its breaking Metro royale lol...

[celest shadow]

Hello, @marble urchin. Thank you for the feedbacks regarding the Metro Royale game mode. It would be very helpful if you could get a video of players expoilting the bug and send it to #old. The game mode is still in beta and there may be quite a number of bugs.

[idle turret]

@celest shadow the hacker is disconnected all of my access to the game login, and he also linked it with his Twitter account . From now i cant even login or find my account, also the customer service tells thats they need 60days of time to enquire. Within that time the hacker can connect my account fully with other social accounts.thats why I’m asking help here

[rapid fjord]

Hello, PUBG MOBILE. I want to recover the points for the bonus competition. I have chosen the country in Europe. I cannot change the country, and the bonus competition does not appear for me, but I want to recover the points I have owed

[celest shadow]

Please do not recommend server members to use unauthorised methods to bypass the restrictions, @green mantle.

We are unable to assist you with account related issues here on Discord as we are not affliated with Tencent Games customer service, @idle turret. Please work and cooperate with the in-game customer service, even if you have to wait 60 days. Please make sure you provide the support agent with the information requested.

[idle turret]

Ok

[floral fjord]

Hello.
i redeem 100UC pack in bounus challenge, my Battle coins are deducted but UC not given

[bright carbon]

my friend once blocked me, but has already unblocked me. when sending a gift, this message “error sending a gift. you have been blocked by a user. " please help to solve this problem! 5731125646

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @floral fjord.

[night cloak]

Try unfriending each other then re friending.

[bright carbon]

will all relationship points be lost?

[celest shadow]

Yes, if you unfriend someone then you will lose syngery points.

[obsidian vector]

I just redeem 100UC but it shows system error and I didn't get any uc but my 1000 bonus battle coin is deducted.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @obsidian vector.

[night cloak]

Please contact the customer service via the in-game settings for further assistance, @obsidian vector.
No need to repeat yourself. We cannot help with account related issues.

What’s the issue?

[final cloak]

he cant change server for 60 days

Thats the issue

[night cloak]

They have one change available as of now.

Feel free to provide your feedback in #old, @night cloak.

[celest shadow]

Complete missions on your own server.

[bright carbon]

Is there any way to avoid this?

[obsidian vector]

hello sir I just redeem 100UC but it shows system error and I didn't get any uc but my 1000 bonus battle coin is deducted.

[celest shadow]

Feedbacks about the game are welcomed in the #old channel as well, @night cloak.

There is no way to avoid losing synergy with a friend once you unfriend them, @bright carbon.

[strong shale]

I had 2100 battle coins , i redeemed 100 uc by giving 1000 coins. It showed server busy , didn't give my uc but took my battle coins

[bright carbon]

What about this?

[night cloak]

Please contact in-game support for account related issues, @obsidian vector. We cannot assist you with this matter as we are not affiliated Tencent Games customer service.

[night cloak]

Ask your teammate to unblock you from the block list, If it still says block, tell him to block you and then unblock you again since that also happens to me once.

No need to repeat yourself again, @obsidian vector.

[strong shale]

I had 2100 battle coins , i redeemed 100 uc by giving 1000 coins. It showed server busy , didn't give my uc but took my battle coins

[night cloak]

my friend once blocked me, but has already unblocked me. when sending a gift, this message “error sending a gift. you have been blocked by a user. " please help to solve this problem! 5731125646
@night cloak

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @strong shale.

[bright carbon]

that's the problem, he unlocked it a long time ago, but I can't give gifts.

[night cloak]

Have you both tried a routine repair?

[bright carbon]

in the sense of?

[night cloak]

Trying.

[granite sparrow]

Now still cannot unlink email / change the emails?

[night cloak]

Currently not apart of the feature.

[granite sparrow]

:)

i want change the email ;p

[bright carbon]

we just have more than 3000 points, it will be a pity to lose them

[night cloak]

Only solution I know of is unfriending and adding each other again, which will result the loss of your synergy.

[granite sparrow]

yes

[night cloak]

Please provide your feedback in #old.

[bright carbon]

Oh..thanks

[celest shadow]

Feel free to try the solution recommended by one of the server members, @bright carbon. Inform your friend to block and unblock you again, and see if that helps.

[bright carbon]

😦

[night cloak]

That's the only way for now. Feel free to report that bug on #old .

[rapid fjord]

Hello, PUBG MOBILE. I want to recover the points for the bonus competition. I have chosen the country in Europe. I cannot change the country, and the bonus competition does not appear for me, but I want to recover the points I have owed

[night cloak]

There's no textures in the city map of domination

[granite sparrow]

Guys , where is the bonus challenge ? I want to play bonus challenge..

But i didnt saw the bonus challenge button

[night cloak]

Please contact the customer service via the in-game settings for further assistance, @rapid fjord .

[granite sparrow]

@night cloak yeah lol

[marble urchin]

@celest shadow so you want me to go find where people are exploiting out from? i cant find any videos on the internet about getting out of the advanced map BUT there are plenty of videos of how to get out of the first basic map.

[granite sparrow]

Guys , where is the bonus challenge ? I want to play bonus challenge..
@granite sparrow
Someone help me

[marble urchin]

none aabout how to get out of old blockade though so i can go try to figure that out for you

[night cloak]

It is in the right part of the screen, in the arrow, where also are the settings

[rapid fjord]

@night cloak You know that someone who talks to a report cannot help me better than you

[marble urchin]

it SUPER game breaking. im #1 in the USA and couldnt even play tonight cause everyone is exploiting or hacking 😦

[granite sparrow]

It is in the right part of the screen, in the arrow, where also are the settings
@night cloak i didnt saw it

[burnt owl]

Hello Pls help me

[night cloak]

Look for it

[granite sparrow]

didnt appear

[night cloak]

:0

Ya'll going off topic here this is a support channel kindly head to #chat or #pubg-mobile .

[burnt owl]

My pubg account has disappeared. How can I get it back?

[granite sparrow]

i think its from s15 lol i ddint saw

The bonus challenges

[night cloak]

Ya'll going off topic here this is a support channel kindly head to #chat or #pubg-mobile . Please do not go off topic.

[night cloak]

No it's right now

[burnt owl]

Microsoft closed my account, only facebook left.

[night cloak]

Try to put a routine repair

[burnt owl]

If I give you my gmail or can you get back my facebook account?

[night cloak]

@rapid fjord Please refer to this #questions message.

Hello, @marble urchin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[rapid fjord]

@Panda#1234 What is this my friend

[celest shadow]

Noted, @marble urchin. Please do share all the bugs that you can possibly find to the #old channel. It would very helpful so that the developers can fix them. As for cheaters, please use the in-game reporting function.

[night cloak]

Click on that link and read the message @rapid fjord .

[rapid fjord]

Ok

[leaden coyote]

The maps in his game are deleted when I enter and exit his game. I cannot enter any game except Erangel, what should I do?

[night cloak]

@night cloak I wrote it here yesterday for the server problem. But it could not be resolved. I entered the game today and it gave me server selection again. Although I chose the European server with slow steps, he threw me into the Korean server. How do we solve this problem?

You can try to contact the customer-service for a possible server exchange If not wait 60 days. However I do not guarantee a 100% exchange from the customer service.

[errant flare]

Anyone here who can help me to ban hackers

[night cloak]

Hello, @errant flare !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorised third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

[night cloak]

No response from customer service.

Refer to subpoint 5.4 on #faq @night cloak

[leaden coyote]

@night cloak
The maps in his game are deleted when I enter and exit his game. I cannot enter any game except Erangel, what should I do?

[coral iron]

Hi

[night cloak]

Could you explain your issue briefly, @leaden coyote ?
I did not get that so I was afraid to answer your problem incorrectly.

We are unable to provide assistance if you do not ask a question or state a problem, @coral iron . Remember to read through #faq before asking questions in the support channels.

[versed scarab]

"it's all about luck" bla bla bla, repair your game before you lose players and make it die.

[leaden coyote]

@night cloak I can't get in the game anywhere except Erangel

[night cloak]

Feel free to add your feedback on #old @versed scarab

@leaden coyote Have you tried doing a routine repair?

[leaden coyote]

@night cloak I deleted the game and reinstalled it, I tried it with wifi, I tried it with mobile data but it did not improve, on the contrary, I downloaded the maps but it was deleted when I quit the game.

[inland birch]

i didn't get any season 16 purchase bonus this time.

[leaden coyote]

I could not enter again@night cloak

[hexed kettle]

Why this bomb changing button isn't updated in my pubg and I didn't received metro stations in my map?
Pls help

[night cloak]

@hexed kettle The bomb button can be changed from the basic settings. You need to download the erangel metro and activate it on the map settings.

[hexed kettle]

@night cloak what about metro stations?

[night cloak]

@night cloak Today Wednesday i Redeem 6000 battle Coins From bonus challenge and it did not transfer From Bonus challenge to my id

[hexed kettle]

@night cloak I start downloading it but it does not starts

[night cloak]

Contact the customer service in-game for further assistance @night cloak .

[hexed kettle]

@night cloak I start downloading it but it does not starts
@hexed kettle

[night cloak]

@night cloak no one is answersing there

Refer to subpoint 5.4 on #faq @night cloak
Hold on @hexed kettle .

[hexed kettle]

Ok

[night cloak]

You can try doing an Initialization or Routine Repair.

[hexed kettle]

@night cloak my all maps are are showing of 0.0mb

[night cloak]

Try doing a routine repair and make sure you have enough storage to download the maps.

[hexed kettle]

And I can't download any map @night cloak

[night cloak]

@pine kernel That is a video which contains a badword. Please delete that. This is a support channel.

[pine kernel]

Ok

Sowwy

[celest shadow]

This channel is reserved for PUBG MOBILE related support, @pine kernel. Please do not post such videos anywhere.

[deep willow]

I spent 1000 battle coins in bonus challenge redemption on 17th November around 3:00 pm to get 100 UC . Although my battle coins reduced by 1000 but I have not received UC ? Why did this happen to me ? Can somebody help me ?

[night cloak]

Contact the customer service in-game for further assistance @deep willow .

[hexed kettle]

@hexed kettle The bomb button can be changed from the basic settings. You need to download the erangel metro and activate it on the map settings.
@night cloak how can I change bomb button?

[night cloak]

Scroll down the basic settings till you see Quick Throw Feature, and activate it.

[hexed kettle]

Ok

[stoic linden]

When pubg india will come?

[hexed kettle]

Thnx @night cloak

[night cloak]

Refer to this #questions message @stoic linden .

[storm flume]

Please refer to this channel's pinned messages for further information, @stoic linden:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[mental talon]

@storm flume My character id 5131780349 battle coins were debited but uc was not credited today

[night cloak]

@chrome lily No Self promoting, Delete that.

Contact the customer service in-game for further assistance @mental talon .

[stoic linden]

[night cloak]

Yes, still no self promoting please delete that. I dont want you to get warned.

@night cloak Hey listen I was in Customer Service Tencentgames Support Didn't reply so i hop here Today 600uc which i redeem not transfered to my id Will it be back in my id soon?

😭

@night cloak Refer to subpoint 5.4 on #faq and yes they will return your UC if you are eligible.

@night cloak I cant send msg over there😭 😭

[solemn cypress]

My pubg account was hacked please help me

[alpine flower]

@solemn cypress contact in game customer support

[digital glen]

If my frnd live in south or north America His ping will low in south or north server so, if i m living in asia how can i play whith him now
He is rankpushing in another server he want to play with me for a while how can i play with him he will face a lot lags ping high issues n he can't rank push in asia ??
Why u bringed new server policy
And u r telling team up with frnds 😤😤😤

[left drum]

which version is this?

[grave forge]

If i download pubgm apk only without obb from any site i will get banned?

[night cloak]

@night cloak Listen Listen Can i get my uc back? I need RP😭 😭

[alpine flower]

@grave forge only download from official site

[night cloak]

Yes, you can but no ETA when you'll get the UC back.

[digital glen]

If my frnd live in south or north America His ping will low in south or north server so, if i m living in asia how can i play whith him now
He is rankpushing in another server he want to play with me for a while how can i play with him he will face a lot lags ping high issues n he can't rank push in asia ??
Why u bringed new server policy
And u r telling team up with frnds
I want my ans as ssoon as possible

[night cloak]

@night cloak Hey #faq I Don't have permission To send msg Plz Reply me How can i get back my battle Coins or 600Uc

You do not need to chat there, what you need is to read.

Which one btw🥲

Subpoint 5.4

Wait I see

@digital glen Feel free to add your feedbacks on #old .

[digital glen]

This is not a bug@night cloak

[night cloak]

Oo Now i see @night cloak

[digital glen]

I think u guys have bug

[night cloak]

You said why we bring new server policy that’s why I brought you there. It’s not a bug but you can also add your feedback there.

See My Coins got Debeted But not got uc@night cloak

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[chrome lily]

Sorry

[night cloak]

@night cloak Ok and thanks you help me really well

[alpine flower]

@digital glen he can still play with you
If you have chosen asia and he has chosen na
If you invite him he will play in Asia for that match

[elfin canopy]

@digital glen please give your feedback regarding new server restrictions in #old.

[digital glen]

@alpine flower nah He's server turn into asia

[alpine flower]

Yup ranks will be calculated in one particular server only i.e for him it will be na and you it will be asia

[hexed kettle]

I have 2gb enough storage for maps but I can't download any map

[night cloak]

Try doing a routine repair @hexed kettle .

[clear berry]

When they adding quick switch option for nades?

[night cloak]

It's already added scroll down the basic settings and then activate quick throw feature.

@pine kernel You were told not to send any images unrelated to PUBGM Support.

[pine kernel]

[night cloak]

Now go to #chat If you dont need any support.

[main heath]

All players in solo teming in solo wtf hack and teming

[storm flume]

Hello, @main heath!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[still flume]

Hello
Can you guys Tell me anything regarding the dissappearance of this server its been down since New era update

[vestal lake]

I did not use a hacker in the main e-mail. I am from Season 6 and I charge the Royal Bass. I am the sister of that 3 months ago was injustice. I used to play 5 or Gata v and the city was in it. Five or not support this country. I used vin and I am not remembering I am a vin operator Open Jim Lube I open my account, I am open with me, I waited 10 minutes, open the account again, I see, 3 months ago, I was injustice. Alban Me

[polar marsh]

@vestal lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[urban charm]

The verification code for email login doesn’t work. I can’t log into my account. <@&481161015728406538>

😢

I don’t know where to change my password, I forgot my password.

[glossy gull]

Why don't I get it? I'm from Bangladesh

[night cloak]

@night cloak Maximum How Much time Tencent can send me reply

[clear berry]

U wot Like where? In settings?

[night cloak]

😭 Plz I Played Many Bonus matches 😭 😭 😭

@clear berry I Mesage Them But They are not replying me

[woeful mango]

Please help me.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @woeful mango. Remember to read through #faq before asking questions in the support channels.

[woeful mango]

I used to VPN tools but my account is ban for 10 year why it is?

[polar marsh]

@woeful mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

DAXIA#2031 was muted | Posting unrelated images in the support channels; failure to abide by previous warnings.

[spice sage]

I need help from

[dense compass]

Is anyone here from the support team?

[night cloak]

@polar marsh Still I Not Got my uc I redeem 6000 Battle Coins Into 600 Uc But It didn't transfer

[dense compass]

Is any one here ?

[night cloak]

Me😭 😭

[dense compass]

Why no one from the support team answer ?

I feel i been ignored 👍

[burnt owl]

Pls help 😩

[noble holly]

Hi everyone

[crisp steppe]

guys , one of my friends named erfan wants buy UC from a third party shop , but I said this causes ban , but he said ask and send an screenshot from answers , then how this causes ban and how u guys found him?

[noble holly]

Aomone hacked my account and pin his links

[burnt owl]

My gmail was completely deleted, only Facebook remained and it shows my gmail name on facebook and it asks me to gmaili sms so I can't look at sms because my gmail is deleted.

@polar marsh Pls help me

[dense compass]

Why my account suspended

I was on Facebook video live,  and i got ban for no reason. I have approved and one from the team support can watch the video . And i have no idea why i got the ban . If any one here From team support could you please talk to me or message me ASAP

[polar marsh]

@dense compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[burnt owl]

My gmail was completely deleted, only Facebook remained and it shows my gmail name on facebook and it asks me to gmaili sms so I can't look at sms because my gmail is deleted. How can I get it back?

@polar marsh

My gmail was completely deleted, only Facebook remained and it shows my gmail name on facebook and it asks me to gmaili sms so I can't look at sms because my gmail is deleted.

How can I get it back?

[west merlin]

I need help hello

Any support available

@sand path i need ur help again

[forest pollen]

anybody ca help?

[terse badger]

@PUBG MOBILE I have redeem 100 uc in 1000 battle coin but I didn't get the uc pls help me because I want to buy royal pass pls pubg

My id-5473748857

[night cloak]

@terse badger What is your country?

@forest pollen Yes?

@west merlin mhmm?

[terse badger]

USA

[west merlin]

@night cloak need ur help

[night cloak]

State your problem.

[lapis surge]

Hello, my account has been hacked and I want to restore it knowing that I have numbers on the recharge cards that I charged from the account in the near future

[night cloak]

Do you still have access to the account? @lapis surge .

[west merlin]

@night cloak so i redeemed uc from bonus challenge using my 3000 points but i didn't get 300 uc packs. It said system is busy. But 3000 points is gone.

[polar marsh]

@brazen forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

The bonus points will convert into UC. But the system is busy right now. You will get the UC.

[terse badger]

When will I get uc

[night cloak]

No ETA @terse badger .

[west merlin]

@night cloak ohh thank you. I thought i lost my 3000 points.

[lapis surge]

I cannot access the account now

[lapis surge]

I cannot access the account now

[night cloak]

Contact the customer service in -game for further information @lapis surge .

[west merlin]

Same problem @terse badger

[terse badger]

@west merlin yes

[west merlin]

I hope they gonna sort it out soon.

[terse badger]

Pls pubg give me uc immediately because I want to buy royal pass

[night cloak]

Aight, let's hope for the best regarding that. You now can head to #chat / #pubg-mobile . If you do not need support anymore.

@terse badger
We can't help you regarding that, no ETA when you will get your UC.

[west merlin]

Hehe yes @night cloak . I wish you to have a great day. Bye.

[lapis surge]

My problem was not solved with the game

[night cloak]

You too!

@lapis surge We can't help you then . It's your job to take care of your credentials.

[lapis surge]

I have credentials

[sterile gazelle]

Srsly i dont understand this support or customer service it is useless

[night cloak]

Feel free to add your feedback on #old @sterile gazelle .

@lapis surge For account related issues, contact with customer service in-game, we cannot help you on Discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[fresh plinth]

helllo
in bouns chalenge i have 7000 points i can use it because my acc in eu server but i am live in iraq @night cloak

[lapis surge]

Customer service has been contacted in-game and my issue has not been resolved

[terse badger]

I am still waiting I still not get the uc

[night cloak]

@lapis surge Wait for their reply.

Hello!
I am here to report a big problem of Pakistan. Problem is about Tdm arena doesn't work on PTCL (Pakistan Telecommunication company limited?) Wifi. This problem is major now and we request pubg team to fix this as soon as possible. Now we can only play on mobile data . If we already have wifi why should we plau on Mobile data please take this request serious and repair this problem. Thankyou

@fresh plinth I do not recommend you to redeem it now as a lot of the players are having issues.

[thorn shale]

I used 1000 battle coins to redeem 100 UC but i didnt receive the UC. 1000 battle coins are also gone. Need Help

[wispy jasper]

<@&481161015728406538> what kind of f issue is this yesterday I changed my server on Asia and it was and today I saw my server is mdleast and now they are saying to change it after 60 d what kinda glitch is this man

[night cloak]

@night cloak You should contact your ISP and ask them what’s going on.

Where is isp and what's that?

@wispy jasper Do not mention the moderator role.

[thorn shale]

Please donot redeem your battle coins now. There's some scam or glitch right now. Your battle coins will be reduced but you won't get UC

[night cloak]

@wispy jasper Feel free to report the issue in #old.

@night cloak Your Internet Service Provider.

What to tell them

Ask them for the reason behind the issue.

There internet work only tdm doesn't work
Cant see player
Time is stopped etc

That's not only my issue but issue of All Pakistan PTCL ONLY

We can play on mobile data but not on ptcl wifi

[tawdry finch]

Can anyone tell me if I transfer my account to Indian version. And if I move to another country, will I still be able to play on Indian version ?

[night cloak]

If it is a problem your ISP is creating, the game developers cannot help you, @night cloak.

I think its not problem from them

@tawdry finch For any Indian version issues, keep an eye on https://www.pubg.com/category/announcements-en-gb/.

[wispy jasper]

@night cloak no now what can I do I have to play all the season in high pings 😠😠

[night cloak]

@night cloak No need to think, just ask them.

[pine wraith]

Dears,

I have a question if someone use glitches and he kill the ppl dose he get banned?
Can u please advise me urgently.
#thank you

[night cloak]

@wispy jasper Please share your issue in #old and let the devs hear your problem. There’s no other things you can do.

@pine wraith Yes, misusing glitches or bugs is a violation of the terms of service.

[tawdry finch]

If I cannot open the pubg mobile India app outside India, then I will not transfer my global account that’s what I meant. Any suggestions please

[wispy jasper]

@night cloak yeah I'll do that but I know the developers are just closing there eyes and making such type of things

[night cloak]

@tawdry finch It is the global server. For any Indian related issues please keep an eye on https://www.pubg.com/category/announcements-en-gb/.

[tawdry finch]

It’s not in the stores yet,

[chilly geyser]

Why pubg server updates are not appearing on my server?

[crimson tundra]

How to leave an RP team I'm all by myself

[pulsar steppe]

I want reset the password for my email login but pubg M dosent send any verification code to gmail. is the server busy?

[night cloak]

@crimson tundra You cannot.

[crimson tundra]

Nope just did

[pulsar steppe]

@crimson tundra was is possible to leave a RP team?

[crimson tundra]

Ye it's possible

[pulsar steppe]

seraphineToday at 11:26 AM
@crimson tundra You cannot.
LOL

[pseudo solstice]

My original account linked to Facebook won’t let me link to it. Can you help?

[night cloak]

Is there an error message?

[mystic knot]

That HD means i got hd resource pack?

[bright violet]

Hacked

[celest shadow]

Yes correct, @mystic knot.

[heady parcel]

Hello

[mystic knot]

:( you cant help me becouse of my version of the game.. Idk what to do to get the low resource.. Im afraid to change the file from global to kr..

[night cloak]

State your problem @heady parcel .

[heady parcel]

My account get ban please i want it Back cuz i have never play hack or any thing i have more than 60000$ spent in it please Help?

[polar marsh]

@heady parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mystic knot]

If i put low resource file from global to kr folder, it will be ok? Or i risk to get banned?

Malek, i can buy a house with 60.000$ why you spend that much in a game? :/

[normal fulcrum]

It won't work @mystic knot since both version have different files

[mystic knot]

Ty, Thomson. And sorry to hear that @heady parcel i hope you can get it back if you played legit :<

[verbal adder]

Hi I have a problem of maps not downloading I installed KR verision I gave good connection and all but maps are not downloading please help me

[night cloak]

Do you have enough space? @verbal adder If yes, have you tried during a routine repair?

[verbal adder]

Yes I have space

[night cloak]

Have you tried during a routine repair?

[queen torrent]

Why can you pick only one region known

[storm flume]

Please refer to this channel's pinned messages for further information, @queen torrent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[verbal adder]

No

[harsh bone]

Where can i report hackers?

[storm flume]

Hello, @harsh bone!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[terse badger]

I have redeem 100uc in 1000 battle coin but still uc didn't received

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @terse badger.

[night cloak]

Hello, I need support to recover a lost account because of phishing and losing my only way in social media

[tawny hedge]

If I Connected My Pubg Account Only On My Facebook Account, And My Facebook Account Has Banned How Can I Open My Pubg Account?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @tawny hedge @night cloak.

[night cloak]

I have all the bills and many other proofs that my account was mine and it has been lost in hands of h@cķer

[stark quarry]

Anyone knows when the customer service gonna start responding again?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @stark quarry.

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[thick oxide]

Hi please help. Someone keeps loging to my acc

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @thick oxide.

[pulsar steppe]

dont recive any code to my email. Whats the issue?

[sonic rivet]

sir my account is ban what can i do

[polar marsh]

@sonic rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary spoke]

Hi, my account was stolen, I wrote to help and support, they didn't answer, they're spending my three who stole my account. Emergency assistance <@&481161015728406538> @bold siren @sand path

[night cloak]

That does not seem to be a big problem.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hoary spoke.

[hoary spoke]

@night cloak Dude, my account's been stolen.

[sand path]

Your account is your responsibility,

[night cloak]

It's your job to take care of your account.

[hoary spoke]

I wrote to in-game customer service and they didn't answer.

[sand path]

Contact customer service is-game.

Then unfortunately it is gone.

[hoary spoke]

@sand path Can't you save him?

[sand path]

Are you able to access it?

[hoary spoke]

Yes

But he changed my name.

[vagrant forum]

We are staff members for the Discord server only. We cannot help you with account related issues.

[hoary spoke]

Can you help with the account

[sand path]

https://cdn.discordapp.com/attachments/481200416349224980/727193416919679096/RdHVpDX_d-1.jpg
This is the only way, we cannot. @hoary spoke

[hoary spoke]

Dude, I did, but it's been a week.

[sand path]

It takes time.

Wait patiently.

[hoary spoke]

Can you wait 1 minute?

[sand path]

For?

[hoary spoke]

I'm going to take a minute screenshots.

[sand path]

Sharing here is pointless.

[hoary spoke]

I'm waiting for you to do this, i've written back, please can't speed up the process

[hoary spoke]

@sand path

[sand path]

It hasn't been long since you requested it, feel free to send the answers to the questions again accurately if you feel something was missing.

[hoary spoke]

I'm sure i got it all right, but he spent the ucs in the account.

After this time, there's nothing left in the account.

[sand path]

Well, again, your account was your own responsibility, wait for the answer. @hoary spoke

[hoary spoke]

Yes

@sand path Tmm thanks for the help but I'd appreciate it if you'd speed up the process anyway

[polar marsh]

@tawny hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

If I could, I would, @hoary spoke.

[muted condor]

⁹

I can t conect

[celest shadow]

You need to download the Facebook application first, @muted condor.

[muted condor]

Tul?

Rly ?

[celest shadow]

Yes. Download the Facebook application and try again.

[muted condor]

Ok.thx

[clear spindle]

@muted condor set your gameloop DPI to 120 in gameloop engine settings , then close gameloop from system tray , reopen and try again, still have issues use #emulator-support.

[worn geyser]

How do i change this,the message

[jagged fractal]

How do i fix the problem of audio becoming soft after i on my microphone?

[celest shadow]

Aloha, @worn geyser! From the lobby, select Inventory and select the forth option (the one that looks like a figurine). From there, select the Microphone icon to be able to change your in-game messages.

There are two options, List and Wheel. Click the Change button to add or remove messages from your in-game messages list or wheel. A screenshot has been attached should you need a visual example. Please do not hesitate to mention me if you need further assistance in this regard.

Are you on iOS, @jagged fractal?

[worn geyser]

Thanks

[nova garden]

When i go to the settings to change my account region.I have alot of battle coins now i want to redeem coins into Uc.Because,In Pakistan country there is not any option we get to redeem coins.So, I have to change my region.When i go to the settings by using Vpn and change my location to the Israel then there is an error popped up in chinese like language which means that I can't change it.Help me
My account id: 5221130624
Mobile phone:- Sharp aqous R2
Country:- Pakistan

[light stirrup]

@nova garden bcz you have linked your mobile number with your account soo you cannot change your region if you linked your phone number.

[jagged fractal]

@celest shadow ye

[night cloak]

That should be an iOS 14 bug.

[nova garden]

@light stirrup tell me how to unlink number

[celest shadow]

I believe iOS 14 treats the in-game voice chat similar to that of a call, @jagged fractal. Hence why your in-game sounds reduces when you enable your in-game voice chat.

[light stirrup]

@nova garden you cannot link your phone number this offer is not available now to unlink phone number or email unlink

[jagged fractal]

So theres no way to fix it currently?

[light stirrup]

@nova garden only you can unlink your social media network accounts

[cerulean burrow]

Hi My Facebook Account is Hacked which was Linked With Game. Now I can't Access My Game account . My Number is also linked on the account & I have payment Receipt of UC Too .
So can I get back My Account?

[celest shadow]

You should not use VPN to change your location, @nova garden. We do not recommend the use of it, feel free to contact the in-game customer service for further assistance, you may refer to FAQ 5.3 in #faq for further instructions.

[night cloak]

Refer to subpoint 2.8 on #faq @cerulean burrow .

[nova garden]

@light stirrup is there no way to unlink number

[light stirrup]

@nova garden i am also trying to change my region to get ump skin in redeem store bcz in pakistan ump skin is not available in redeem store

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @nova garden.

[light stirrup]

@nova garden sorry to say no

[nova garden]

@celest shadow no there is no any suggestions i found

[jagged fractal]

Someone please help

[nova garden]

@celest shadow i have to change it help me😢 i need Uc to buy Rp

[celest shadow]

You should contact our customer service for further assistance in this regard, @cerulean burrow, and the customer service of your social media in question. The FAQ 2.8 will contain useful information for you to contact your respective social media support.

[nova garden]

@light stirrup 😔😔 all hope is died

[celest shadow]

I cannot help you any further than this, @nova garden.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nova garden.

[nova garden]

@celest shadow u should help me 😔

@storm flume there is no any solution

[light stirrup]

@nova garden yup

[nova garden]

@light stirrup if they can't let us to change region.. then atleast they should fix the redeem option.. this is not fair

[light stirrup]

@nova garden i know this is infair i have reported this but nothing done till now

[storm flume]

Please avoid going off-topic, @light stirrup @nova garden. You may have unrelated conversations in #chat.

[jagged fractal]

Any way to fix this issue other than not opening mic

[celest shadow]

This is an issue on Apple's end, @jagged fractal. If you do not want your in-game sounds to be reduced, you will have to disable your voice chat.

[strange siren]

Hello can someone help me please

[somber cloak]

Hello! Please I need your help to protect my account

[strange siren]

My account linked with 2 social media accounts and last email linked was not linked and someone linked it how do i remove it

[sick shale]

@somber cloak #news message

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @strange siren.

[strange siren]

So there sloved for it

Solved

[bright violet]

Unlink

[somber cloak]

@strange siren I have the same problem 😕

[strange siren]

Where are you from hola

[somber cloak]

I’m from Morocco

[storm flume]

Please avoid going off-topic, @somber cloak @strange siren. You may have unrelated conversations in #chat.

[upbeat wharf]

I need help

I redeemeed uc but did not get that from bonus challenge

I redeemeed uc but did not get that from bonus challenge

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @upbeat wharf.

[upbeat wharf]

I contacted but that did not helped

[sick shale]

@upbeat wharf Did you check your mailbox?

[upbeat wharf]

yes
my battle coins are deducted but I did not get my uc

[sick shale]

Only customer service can help you, please contact them again and be patient

[upbeat wharf]

but how.?

I am not even getting any chance to describe my problem

[nova garden]

Try to fix the in game tournament redeem option.We can't redeem battle coins!

[wispy gulch]

@nova garden report the issue in #old or give feedback through in game.

[still cypress]

اهلين شباب

[storm flume]

Please do not use languages other than English, @still cypress. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[still cypress]

I have a network or account error problem, please register to Google Play and try again@night cloak

[ember skiff]

Hi sir open my emulator support chat please

game too much restart

[thin halo]

@still cypress Send screenshot.

[storm flume]

You can now access #emulator-chat and #emulator-support, @ember skiff. Revert this at any time by sending .emulator in #481204134859505684.

[thin halo]

@ember skiff Use #emulator-support

[ember skiff]

Thanks

[clear spindle]

Yes, after 60 days.

It's a no no.

Check the pinned message.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[still cypress]

@thin halo

[mystic knot]

You need to log-in to google play i think @still cypress

[clear spindle]

@mystic knot exploiting bugs and using those are against the ToS.

[still cypress]

Come to any audio rom

[sick shale]

@still cypress Please login to Google play then try again

[mystic knot]

Rock, they need to change it, they did mistake :-? Maybe the devs give 1 chance to change

[still cypress]

@sick shale tas ilong

put not

[green belfry]

Why m249 is available in sniper training

[sick shale]

@still cypress ?

[still cypress]

Tried but didn't work@sick shale

@sick shale ؟؟

[sick shale]

@still cypress Try to clear cache of Google play (Settings > Apps > Google Play store > Storage > Clear cache)

[coarse abyss]

hello, what to do if the account was just blocked for 10 years, I need your help, please, I did not cheat, did not download files, did not download pragrams



[polar marsh]

@coarse abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[still cypress]

Did not work@sick shale

@thin halo

@vagrant forum

[sharp valve]

Hii

I want to speak in behalf of my freind puddin yt you have terminated his channel he has told that he will remove any thing that contais anything that is against pubg mobile pls do see my msg

[still cypress]

@bold siren

@celest shadow @celest shadow

[heavy vortex]

have patience @still cypress

[robust raven]

Hello,
My account got banned for no reason, I didn't break any rules or violate any regulations, in fact, have spent more than 600 dollars on the account in order to upgrade it. And after everything I have been banned from playing the game at this account. Please, I need the ban to be removed from the account. I'm so attached to the game and I need to play it again on this account.  
I just was playing Cheer Park and suddenly they get out me from it

Can any help me please!!

Thanks in advance.

[polar marsh]

@robust raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​