questions

[formal cliff]

@normal fulcrum i contact to customer service in game they told me to clear caches i will be fine i aslo do that but it didn't help what can i do now

[ripe fable]

@normal fulcrum Hello bro/sis do you have any idea why ain't it showing me in ranking.

[normal fulcrum]

As I said, we are not affiliated with Tencent, PUBG MOBILE or their Customer Support, so we cannot provide support related to account @formal cliff

[ripe fable]

Ignore the above text

[normal fulcrum]

@tranquil haven Move to #chat if you don't need any support

[tranquil haven]

@normal fulcrum i asked for suppprt and no one helped

[south harbor]

I just updated my pubg mobile and played, im not kinda used with the red bullet, footsteps or others in map, pls change it back to orange, also it hurts my eyes if its red, also, there is too much files to download, i need more space and data to download

[normal fulcrum]

@ripe fable Ranks usually refreshes on weekly basis. So wait for it to refresh

[shy escarp]

Hi, I have a problem. I bought new 16 RP, but didn't get 25 rp levels. Help please

[normal fulcrum]

Feel free to post your feedback in #old @south harbor

[ripe fable]

@ripe fable Ranks usually refreshes on weekly basis. So wait for it to refresh
@normal fulcrum then why are the other people showing in ranking?

[normal fulcrum]

Which royal pass did yoh purchase @shy escarp?

As I said, it refreshes on weekly basis @ripe fable. So it is showing the rank of players from previous week

[orchid breach]

By mistake I have selected my server as north america. My actual server is Asia. Please reset my server to Asia again. Please

[tranquil haven]

Any help or what?

No site to report no nothing?!

[ripe fable]

As I said, it refreshes on weekly basis @ripe fable. So it is showing the rank of players from previous week
@normal fulcrum I was in top 10 last week too.

[storm flume]

GodOfWar#7906 has been warned. || Please refrain from asking questions which you have been answered already.

[orchid breach]

I have not answered already

[normal fulcrum]

Than your account has been marked suspicious @ripe fable. Wait for it to update

[shy escarp]

Elite RP

[tranquil haven]

What a good support no help from no one

[lost kindle]

India server link

[normal fulcrum]

@tranquil haven The thing you talked about the bike, that happens when your internet is not stable and your client gets desynced with the server. Make sure you have a stable connection (I mean stable which is not related to ping or speed of internet)

Merit doesn't reduce if a team mate gets knocked or killed because of you once. Merit deducts if you repeatedly kill team mates. If you kill team mates multiple times and get reported for griefing repeatedly, your character gets locked until the match ends

[orchid breach]

All are waiting for it

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lost kindle.

[normal fulcrum]

Elite does not give 25 ranks in RP. Elite Plus gives 25 ranks @shy escarp

[quick hearth]

My account has stolen anyone can help me?

[normal fulcrum]

Can you still log in?

[quick hearth]

Yes

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quick hearth.

[tranquil haven]

First my internet its stable
And second thats why i told u to fix this merit thingy cuz it was probably a bug fgs

[quick hearth]

The hacker stole my Facebook account he changed the mail and password

[tranquil haven]

Plus thats why im asking u for a site to report

😑 😑 😑

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tranquil haven.

[quick hearth]

I have only mail to join

@normal fulcrum

[ripe fable]

Btw these stats can't be of last week cause they are increasing as they play.@normal fulcrum

[normal fulcrum]

Feel free to post your feedback in #old @tranquil haven

You can log in to the account and ask customer support to unlink the account of the hacker @quick hearth. You will have to prove your ownership

[quick hearth]

I did it but I forgot to upload the purchase history to prove them its my account

They said we’ll back but many people says the customer support is not useful they wont back

[normal fulcrum]

If you can prove the ownership of the account, you will definitely get the account back. And in case you forgot to upload the asked documents, you have to restart the process from step 1

[quick hearth]

How can i reset the chat

with the customer support

[final anchor]

Please add support to 2gb ram phones, my pubgm is lagging so bad...

[night cloak]

@final anchor The game has a Lite version for the phones with lower specs. Check it out here: https://www.pubgmlite.com/en-US/.

[final anchor]

I cant because im gonna loose my friends.

[night cloak]

You can invite your friends too.

To play the Lite version.

[final anchor]

they dont play lite version tho...

[night cloak]

The only other option is to upgrade the phone.

[final anchor]

is gfx tool legal to pubgm?

[storm flume]

Use of unauthorized third-party software or methods, @final anchor, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

You gotta sacrifice something if you do not wish to upgrade.

[final anchor]

ok

[south rapids]

Can someone tell me what’s this and how to claim it?

[night cloak]

I believe it’ll be redeem codes via the live stream listed.

[ripe fable]

Is there any specific level or above required for the bring in leader board mods?

[analog wadi]

when will bouns challenge will be availabe for eu

[south rapids]

When I go with that link it says download pubgm app and directs me to Appstore and when I open my pubgm I cant get anything

[limber veldt]

Can I change again my server as I accidentally was changed to another server

[night cloak]

You can wait 60 days then change it.

[limber veldt]

Then season will be over

[night cloak]

Correct.

[analog wadi]

can i play bouns challenge in eu rb

[limber veldt]

Then what should I do I have to push in another server

[analog wadi]

rn*

[limber veldt]

Then what should I do I have to push in another server

[thick yew]

Did you guys got an option to pick which outfit you choose for the rp reward level 1? It automatically gave me the female character

[hollow plaza]

When will the bonus Challenge be available in Turkey?

[night cloak]

Create a new account

[night cloak]

No information.

[hollow plaza]

Why is the bonus not available in foreign countries?

[paper bobcat]

Anyone want to play room

[topaz flare]

When will pubgm back in india???
They are saying soon but what soon??🙄🙄

[paper bobcat]

@topaz flare I think 17-20 nov if govt approves

[topaz flare]

Govt. Has approved on 14th

But today its 17 and ocean sharma also posted a clue for today so fingers crossed 🤞

[storm flume]

Please use #matches to share custom match details, @paper bobcat.

We provide community support only for the global English version of PUBG MOBILE here, @topaz flare.

[topaz flare]

So can you please provide me with link for indian version?

[clever wharf]

is there any changing in ranking points system?

[topaz flare]

There's change in pmgc point system!!!😁😁

[dawn patio]

They have charged my card for prime plus and unsub me from the system .... pathetic services of pubg mobile on customer support its been 2 days now they are not responding me 😡

[topaz flare]

@dawn patio sad bruhh let 'em reply this

[storm flume]

Please avoid going off-topic, @topaz flare. You may have unrelated conversations in #chat.

[dawn patio]

why this discord server made if they are not helping with the real issues 😡

[topaz flare]

Would you please tell me about pmgc?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dawn patio.

[dawn patio]

already contacted with them they don't response me back its been 2 days 😡

[lusty inlet]

Hi why ipad air 4 has frame drop and lag while playing game

[night cloak]

@dawn patio please read the faq 5.4 #faq

[gritty glade]

Username -    DHAVAL乛AHIR
Character Id -  5207104731
Device - Realme 6
Mobile Data.

The Bonus Challenge is available.
But again I Lost 1000 Battle Points because i redeem 100 UC pack and its not come in Mailbox so, Please help me.. First 500 UC lost 2 months ago now today 100 Uc lost

[minor dock]

any support here please

[cursive jewel]

Need support

[rough scroll]

PUBG id ban list

[echo flame]

If I find a serious loophole inside the game, will they give me a reward?

[deft pawn]

Bro i am not playing pubg global bro but when India version come i will surely play they r using that We need to choose region wat is answer bro and when pubg india come bro

[night cloak]

@deft pawn please be advised that this is the support channel please if want to have general chat move to #chat

[mighty mirage]

Ya we are just waiting for pubg India

[storm flume]

Please refer to this channel's pinned messages for further information, @deft pawn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[deft pawn]

My sub asking me that i am ban in pubg global wat happen in pubg india it come or will not

[rough scroll]

report hacker

[storm flume]

Hello, @rough scroll!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@deft pawn this is the support for the global version of PUBGM you can get the news of pubgm india through the website

[vivid field]

My friend accidently selected middle east and now hes stuck,any way to change it?

Cause he didnt know about server lock

[deft pawn]

@night cloak tq

[night cloak]

@vivid field No he need to wait for 60 days or try contacting the ingame customer support

[vivid field]

What a stupid game tbh@night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @vivid field:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vivid field]

Instead of helping community,u guys r making problems for them

U guys r discord member, not u,i am referring to pubg mods and devs

[olive dove]

@vivid field
We are sorry that you and your friend had bad experience with the new updates. However, this updates has been made to enhance the game performance, reduce lag, and to fight cheaters across the servers.
Please feel free to leave your feedback about the new updates in #old

[dawn patio]

@night cloak are you mad? i'm telling you i have contacted them but they have not answer/reply to my query i guess i have to finish my all subscriptions for pubg mobile they are fraud deducting money and nothing i get what i paid for 😡

[lusty inlet]

@olive dove why i pad air4 has frame drops and lags while playing game??

[night cloak]

@dawn patio be respectfull am trying to help you over here

[dawn patio]

@night cloak you're not helping if you dont know the answer do not speak let someone else answer to that 😡

[gritty glade]

Anyone India Bonus back?

[olive dove]

Check your network connection and make sure that you have suitable graphics settings, @lusty inlet

[gritty glade]

Username -    DHAVAL乛AHIR
Character Id -  5207104731
Device - Realme 6
Mobile Data.

The Bonus Challenge is available.
But again I Lost 1000 Battle Points because i redeem 100 UC pack and its not come in Mailbox so, Please help me.. First 500 UC lost 2 months ago now today 100 Uc lost

[olive dove]

@gritty glade
we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[gritty glade]

@olive dove

I am talking about pubg global.
USA server

[pulsar yarrow]

Can anyone Help me,My friend can't change server back to asia,whyy?

[languid lion]

Hey PUBG Mobile support team, my account has been hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as . I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly ID :(5429249299) EMIL :[e-mail]

[olive dove]

I am replying to this message, @gritty glade
You may contact the in-game customer support for further assistance.

[storm flume]

Please refer to this channel's pinned messages for further information, @pulsar yarrow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service via the in-game settings for further assistance, @languid lion.

[pulsar yarrow]

@storm flume tnx

[lusty inlet]

@olive dove i am playing on smooth and extreme settings with storng wifi connection...but still experiencing so much lags and frame drops

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[languid lion]

@storm flume لم يتم رد علي

[storm flume]

Please do not use languages other than English, @languid lion. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

anyone here can help me !?!?

[olive dove]

@lusty inlet Well, you can report this issue in #old to look it out further.
your report should includes detailed description of the situation in addition to the following information:
ID -
Device -
Network
Region

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[crisp viper]

Hi guys good day is the support service of pubg mobile here is helpful or not i have problems switching my server back to asia in the game it indicates there i need to wait for almost 2 months for me to switch again didnt know that it will took that long

[south rapids]

Someone tell me about this how to get the gift please

@crisp viper I guess you will get a prompt before changing it to the current server

[night cloak]

i accidentally changed my server to MA, how can i change it back to EU !?!?

[storm flume]

Please refer to this channel's pinned messages for further information, @crisp viper:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[flint frost]

Hello support team

[olive dove]

Unfortunately you can't, @night cloak .
Once a server has been selected, you can only change it after 60 days.

Same as above @night cloak

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @flint frost. Remember to read through #faq before asking questions in the support channels.

[south rapids]

@olive dove bro why am I being ignored??

[flint frost]

Hello support team, the undercover mode in metro royal are not working for 2 days please fix it, thank you.

[south rapids]

@flint frost use #old

[night cloak]

wow so pubg teaches us no more mistakes
nooiiiice

[olive dove]

@night cloak
Patch notes have been released a while ago, where this change has been clearly explained.

[cursive jewel]

Need support

[olive dove]

@night cloak show me a screenshot for your basic settings [server selection]

What is your region, @cursive jewel ?

[cursive jewel]

Asia

[crisp viper]

Alteast make it like a week not like a 60days

[olive dove]

@night cloak so you already made a selection, the pop message states clearly that you can only change it once every 60 days

[olive dove]

country?

[night cloak]

fr ! i can’t play on middle east my ping be like 1000

[cursive jewel]

Philippines

[echo flame]

There is a loophole that can change the game server before the 60 days

[night cloak]

which is ? @echo flame

[void drum]

I can't change the server, now there is South America and ping 300 ms, writes 59 days. Help change my server to Europe please my ID: 552268375. Thank you in advance!

[olive dove]

Once a server got selected you can't change it, @night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @void drum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[foggy anvil]

Bonus challenge redeem UC was not added in my account

[olive dove]

which is?

[olive dove]

you can match up with friends who play in another preferred server to have better ping.
your earned ranking points will be associated with your server selection.

[echo flame]

I cannot say the vulnerability so it is not exploited or I would like to talk to the addict

[night cloak]

if i earn points, would be counted on the server i played on ? @olive dove

[olive dove]

No @night cloak , the server you selected.

[echo flame]

Through this loophole, you can change the server more than once without waiting 60 days

[night cloak]

how can i unlink my gmail and phone num from pubg

duuuck

@olive dove i will sent the security issue to you in dm

[olive dove]

Stop repeating the same message, @night cloak .
your inquiry has been answered already.

Sure @night cloak , Thank you.

[night cloak]

@olive dove your dm is closed

[olive dove]

I am helping by answering your questions, @night cloak .
You have made a selection knowing that you can only change it after 60 days.

[void drum]

If I want to play alone, and I have South America with 300 - 500 ms, and at the same time I cannot choose Europe to play with good ms... Help change my server please

[night cloak]

how can i unlink my gmail and phone num from pubg @olive dove

[olive dove]

@night cloak Unlinking email and phone number is not implemented yet, you may contact the customer support for further assistant.

[dawn nymph]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dawn nymph. Remember to read through #faq before asking questions in the support channels.

Please refer to this channel's pinned messages for further information, @void drum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dawn nymph]

Real or fake

[echo flame]

Game needs an internal update to close the gap

[storm flume]

Please refer to this channel's pinned messages for further information, @dawn nymph:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tiny path]

Hello

[void drum]

And what not to change, you have to wait 2 months? Why did it at all, nonsense.

[tiny path]

Hello

[analog wadi]

How can i play bouns challenge or when is it will came back

[void drum]

And how to play now!

[analog wadi]

ummmm delet pubg

[frosty tartan]

guys I have problem

[analog wadi]

or create a new acc

[crude dawn]

This morning when I bought the royal pass through the UC I had available, I made the purchase correctly but I assigned one of the two available suits without giving me options to choose one or the other. It clearly offers both of these options, but at no point has it given me the opportunity to choose the suit. Regardless of being a bug or not. He has assigned me the suit that I don't want. I have paid for a product that does not correspond. I need to change the suit or reset the royal pass to be able to select the suit that I want and not the one assigned by the game by default. The other day they also charged me for the monthly subscription and did not give me the service, forcing me to cancel the subscription, request a refund and subscribe again. This is being quite annoying.

Id: 5708870619
Device: Apple iPad Mini 5
OS: iOS 14
Server: Europa
Wi-Fi/celular: Wi-Fi
Country: Spain

[void drum]

It seems to have done it for a comfortable game, but something is not comfortable as

[frosty tartan]

help me

[upbeat cargo]

What a suprise. I was here 2 months ago, because my sensitivity is fully changed because of some kind of bug. I doesn't played bigger scrims/tournaments with my team because I can't played that well like I did, I played the same sensitivity since season7 to season 14. Then in season 15 my sens. got bugged or I don't know, I actually tried everything to fix it, if I set a new sensitivity it doesn't help, the game just ignore it like nothing happened, and still bad, shaking/jumping. I couldn't fix it, so 2 months ago I came here, maybe anyone can help me, they said, to write my problem down in bug reports. I did. They .... did nothing. I waited 1 season, maybe season change/update can fix it. I'm so mad and I'm about to leave this game because this game is a joke
But atleast, we can buy expensive skins 🤡

[frosty tartan]

I have problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frosty tartan. Remember to read through #faq before asking questions in the support channels.

[hazy nymph]

What is the solution please😭😭😭

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @hazy nymph.

[tropic osprey]

What is the minimum configuration for pubg mobile

[storm flume]

Please refer to subpoint 1.4 in #faq for further information, @tropic osprey.

[echo flame]

Until now, no one knows the vulnerability but me, but I do not know the vulnerability either.

[olive dove]

We already know, @echo flame . it has been reported to the community team.
Thank you.

[night cloak]

what is the reason for 1 day ban?

[echo flame]

@olive dove The company does not know anything yet طفي كلاواتك ههههههه

[storm flume]

Please do not use languages other than English, @echo flame. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

@night cloak Violating regulations, and please avoid using the word ban in support channels.

[night cloak]

@olive dove ok sir, using VPN againt rules?

[clever frigate]

New mode Metro is not giving correct Fame aka XP, In the morning when i play complete match for 25+ minutes i get 300-400 Fame, in the evening when i play same match with same stats i get 50-160 fame, why my XP is much much lower at the end of the day?

[formal seal]

You get certain XP a day so , end of the day is less depends the matches you play @clever frigate

[night cloak]

I live in India, i have purchased elite pass but pubg is ba here so, i play using vpn

[olive dove]

@echo flame
As i mentioned we already reported the issue to the community team, no need to brag about it.
Check #735483472432594994 moderation section, subpoint 7.1. failing to abide with this rule will results in:

• temporarily muted, starting from 3 days, or;
• permanently suspended.

We do not recommend using VPN, @night cloak . Please check #faq subpoint 3.19.

[clever frigate]

@formal seal can you give me any chart? there is no information about Fake in game, on classic matches i get limits on BP and XP and i can check how much i can get daily, on Metro mode i dont have such info can you please send me?

[night cloak]

any update of pubg back in india?

[olive dove]

Fame points has daily limit, @clever frigate, which explains what you already mentioned.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[echo flame]

@olive dove Calm down, my dear, there is no need for this nervousness, it is just a loophole and brag about my right to an ancient company with a loophole like this

[vernal vessel]

Hello is there any reason to why I can't change my region back to Pakistan ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vernal vessel.

[formal seal]

@clever frigate no there’s no chart, I’m not a support but I know from experience. If you win a match with good kills it gives you a good amount of XP , but if you die early less. Now say you played 10 matches during the day, you just keep getting less , you can always buy XP or BP Cards to boost your amount for a hour

[night cloak]

i have already reported the security issue no need to bargain @echo flame

if i change my location from india to any other country would there be any ping changes

@night cloak no changing regions ingame doesn't effect the ping as the ping depends on the server latency from your isp or pubgm servers

[echo flame]

@night cloak Do you see me bargained with something, just tell you that the company is not at the level of a normal person and found a loophole, and a company announced a special event on this update

[night cloak]

@night cloak although using vpns will result in high ping

[void drum]

Which of the technical support can help with the server change so as not to wait 60 days from 400ms.

[vagrant forum]

Every player was given a chance to select the server they wish to play on. If you have selected a different server then there's no other option but to wait for 60 days.

[snow snow]

Why dont i have pet in arena

[shut crystal]

Why is switching from TPP to FPP disabled in Arena, but not in ranked classic?

[cerulean forum]

when can we play metro on emulator?

[void veldt]

What is this shity update that we cant change server?!!! Im sure too much players like me that for 1time change they must play in another server

[night cloak]

Feel free to share your thoughts on #old @void veldt . Btw do not cuss and bypass the chat-filters.

I have not received my frame and title for S15 @night cloak :((( what to do now ?

[green wolf]

When crew challeng starts

[orchid breach]

Exactly. Many of us are facing that problem. PUBG atleast reset us to our main server

[graceful plaza]

Bro i got 11kill from camping in metro royale

[void veldt]

My ping in europe is 60 but i change to middle east for complete my mission now i cant back to europe even i played i. Europe from first of new season

[night cloak]

Feel free to share your thoughts/feedbacks on #old @orchid breach .

@graceful plaza Please be advised that this is the support channel please if want to have general chat move to #chat or #pubg-mobile .

[green wolf]

When crew challenge will start

[graceful plaza]

Sorry i didnt see the channel

[void veldt]

What is this shity update that we cant change server?!!! Im sure too much players like me that for 1time change they must play in another server#old

[night cloak]

You've been answered regarding that. That word you said after the word this is bypassing the chat-filters, don't cuss. Once more, feel free to share your thoughts on #old .

hahaha in new update and still see hackers best game

Hi @mortal patrol @Spooky

I noticed that the settings for pubg mobile have changed. I made some reviews after getting the royal pass. In the meantime, I accidentally marked the server settings as Korean. I live in Europe and play at 20 ping levels on the European server. The ping on the Korean server is at 300 levels. I have always played in Europe server in the past and it increases the rank there. I want this fixed. I wrote from the support department but did not get any results ping

[fluid sonnet]

i found an hacker

[untold cairn]

I need information about The update that we cant change server?!!! <@&481161015728406538>

[sand path]

Did you select KR?JP server? @night cloak

[patent radish]

Thats annoying. Changed server region into middle east for once and now cant change it into europe, what the f....

[fluid sonnet]

plz report him

[storm flume]

Please refer to this channel's pinned messages for further information, @untold cairn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Yes

[sand path]

You have to wait 60 days unfortunately.

[patent radish]

But why we havent any information about this?

[sand path]

You can match with your friends who plays in Europe to play in Europe.

[patent radish]

Well sometimes i prefer to play alone, but waiting 20minutes until i can start the match is annoying

[orchid breach]

Please do something needful. All of us are facing that issue. Our RP and tiers will be long gone in 60 days

[sand path]

You can continue the RP, how does it affect that?

[vagrant forum]

Removal of players' ability to change servers at will was mentioned in the patch notes. Additionally, it is clearly stated that you won't be able to change servers for 60 days once changed manually.

[orchid breach]

Ping of 800ms

[night cloak]

I have not encountered such a warning before. The game that we enter to relieve stress should not offer such obligations. I live in Europe and you should avoid having to play on another server with high ping.

[sand path]

It was announced in the patch notes before the update.

[terse cape]

Hi i have a big problem with the server selection i selected North America like 4 or 5 times while in the lobby alone. it wouldn’t lock to north america i got in a lobby with people who were playing europe then after i got out it was locked to europe server saying i have to wait 60 days. Now how Am I going to fix that cause i play NA.

[night cloak]

This is official announcement....( or fake...🤔)

[odd flame]

@terse cape same g that happened to me

[storm willow]

@night cloak #questions message

[lament dragon]

It's real@night cloak

[night cloak]

I did not see this. Also do I have to play games with 300 pings? If you check my account you can see that everything is clear.

[odd flame]

That's why I'm here

I emailed them an they don't respond to my question

[orchid breach]

Pubg mobile india downloadable now?

[sand path]

Do you have a room card?

[storm willow]

@orchid breach please move to #chat

[orchid breach]

Please let us know the email address or something. We need to change server just for once my friend

[patent radish]

I dont undersand why this update with “cant change server region” was necessary?

[odd flame]

How do you change your server I meant NA but got locked in EU instead

[night cloak]

Yes

[odd flame]

Yes

[patent radish]

Yes what?

[storm willow]

#news message

[patent radish]

Please let us know the email address or something. We need to change server just for once my friend
@orchid breach who can change server region?

[orchid breach]

PUBG Officials can if they are willing to.

[patent radish]

PUBG Officials can if they are willing to.
@orchid breach how can i contact with them?

[terse cape]

this is very annoying i was playing NA and ranked conqueror there even in a NA clan but now cause of a glitch or bug whatever im gonna have to start all from scratch on another server can someone please assist?

[storm willow]

Ingame customer support.

[orchid breach]

I'm also looking for the source. Can't find anything about that

[night cloak]

Why did you ask for room card? Yes there is.

[tender portal]

Hi I am from India & i want to ask that should I upgrade royal pass now or i should wait for Indian version?

[terse cape]

useless its just a bot and not even about the issue im getting

[storm willow]

@tender portal we do not have any information regarding Indian region.

[patent radish]

Ingame customer support.
@storm willow its impossible to contact with them, it just giving u some reasons u can pick, but it isnt helping

[odd flame]

@terse cape bruh they don't care

They should of at least added "Are you sure" they automatically put me in EU and I live in NA

[patent radish]

I'm also looking for the source. Can't find anything about that
@orchid breach i think pubg will be loosing all the gamers with this type of updates.

[storm willow]

Feel free to send feedback in #old channel. Add your char ID /region/ device and explain your issue.

[sand path]

@night cloak Oh, I misread your issue, please wait the time period, and let the devs know your thoughts in #old

[odd flame]

How long does it take them to respond?

[orchid breach]

For sure. Imagine maintaining KD and completing RP missions with 800ms Ping

[patent radish]

Feel free to send feedback in #old channel. Add your char ID /region/ device and explain your issue.
@storm willow yeah i already did this, and how much i need to wait for help? 6 months?

[terse cape]

@odd flame i’m not gonn freaking play the game until i get to play on NA neither getting rp cause its gonn be useless i wont play classics. just gonn be playing comp.

[odd flame]

@terse cape Same, I need to get back to NA

[orchid breach]

Guys. I guess we should start giving 1 star in Playstore / AppStore and write issue that "BRING BACK SERVER CHANGE'

[patent radish]

All what we are asking for pubg creators is let us to change server for 1 more day

[analog wadi]

thats not nice im on 400ms let us change our server

[odd flame]

I emailed them and they keep replying with the same message " Please use in game CS" like wtf It does help at all

Not*

[patent radish]

I think im giving them 1 star in app store

[night cloak]

So the game is completely useless. Even the royal pass we got today is in vain.

[meager sleet]

My account has been frozen. Kindly tell me what i do plzzz

[terse cape]

just did too

[wooden elm]

How to do like this
I want the sprint button on the movement pad

[thin tulip]

Please i need help

Pubg supporters

[night cloak]

We are unable to provide assistance if you do not ask a question or state a problem, @thin tulip . Remember to read through #faq before asking questions in the support channels.

[patent radish]

@terse cape did it too. Im angry...

[thin tulip]

"I was banned on PUBG for no reason"

[polar marsh]

@thin tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet wolf]

Same. I really hope the devs will listen and change it back..

[night cloak]

hello, i have a glitch please i can't change my server from middle east to europe ?

[small cape]

@polar marsh pubg m indian virsion

[night cloak]

when i try i still in middle east?

That was a new feature, you can't change servers for 60 days after picking 1, feel free to share your thoughts on #old @night cloak .

no no my friend

i select europe, and i still in middle east

if i recored video could you help me?

[terse cape]

i dont care about changing it back but change my server to NA cause I never Chose Europe yet its locked in europe. ilI just got online earlier to check RP went to sleep now got up trying to play NA see its stuck on Europe.

[odd flame]

@night cloak how long do they take to respond?

[night cloak]

Refer to subpoint 5.4 on #faq @odd flame .

[fleet wolf]

You should record a video and post to #old , maybe the devs will try fix it

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @small cape.

[small cape]

How to know about Indian virsion@storm flume

[night cloak]

We provide community support only for the global English version of PUBG MOBILE here, @small cape.

[void drum]

Dear developers, remove the wait for a server change for 60 days, this is complete nonsense.

[night cloak]

Feel free to share your thoughts/feedbacks on #old @void drum .

[fleet wolf]

Giving a review on the App Store will also give them feedback

[orchid breach]

I already did that

[fleet wolf]

Now all we can do is wait and see if they will actually listen

[patent radish]

Yeah, i give them feedback in app store too

[orchid breach]

Hope so

[void drum]

Am just bot answers and all)

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[void drum]

What do you mean go to a shared chat if you don't essentially answer and solve problems.

[sly island]

Hello, I made a purchase with Qiwi wallet there I had to write my
Gmail so that you send a code that can be activated on the website midasbuy.com
but I missed the wrong gmail instead of [e-mail] I
wrote [e-mail] and you sent the code to akannut which is not
exists please re-send the code to this gmail [e-mail]
i bought 600 uc

[mossy bobcat]

my id is banned for 10 years pls anyone will explain me why it is so i had no third party app running but then o it was banned

[polar marsh]

@mossy bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@sly island If you have purchased Via Midasbuy contact Midasbuy support.

[green mantle]

cant change my server i set it up on asia and played a game it gave me points on asia but when i restarted the game it showed South america how do i change it back fix this glitch

[mighty lava]

Okay so, y'know the "servers" I changed it to Middle East because that server is me and my friend's training server. And I can't change it back to Asia. It says that i have to wait 60 days to change it back. I can't wait 60 days as the Season will end at that time. Now I have to wait for my friends to get online so that I can play in Asian servers.
Please fix this..

[night cloak]

That is true, feel free to share your feedbacks and thoughts on #old This is not a bug.

[green mantle]

surely i did its a bug though 100% coz it gave me points on asia and i got reverted back on SA

[analog wadi]

hi is bouns challenge available on eu countries?

[granite wolf]

I accidently selected europe instead of asia.Is there any way i can undo it

[analog wadi]

wait for 2 months that is

[granite wolf]

😦 crap

[mighty lava]

Well the Season would be over

Same thing happened to me now

[analog wadi]

yeah or creat a new account

[granite wolf]

there are all arabic hardcores on europe server and i hate to play against them

[analog wadi]

or delet the game is the best way

[night cloak]

Do not go off topic, this is a support channel kindly head to #pubg-mobile / #chat .

Hi, is there someone who can help me. This is not showing on my account

[analog wadi]

hi is bouns challenge available on eu countries?

[stark quarry]

I have a question.. someone hacked me a while ago and i figured out who that hacker is and i have their id.. does that help me in any way?

[night cloak]

you can report them

[stark quarry]

But that wont even do anything.. it can’t help with removing him from my account? Because he linked it to his facebook and i thought maybe the ip address would help

[sick shale]

@night cloak Check from UC shop

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @stark quarry.

[green wolf]

When crew challenge will start

[night cloak]

@sick shale thank you for help

[sick shale]

@night cloak Found it?

@green wolf No information, keep an eye on #news

[night cloak]

Yes

@sick shale yes i found it there thanks

[unkempt kiln]

Can i change my server before 60 days

I accidently switched it that time

[night cloak]

I have joystick glitch how to solve it??

[sick shale]

@night cloak What glitch?

[shadow oasis]

Please help me

My pubg account was hacked

[night cloak]

When i swipe right joystick circle automatically goes normal and my character stops

[storm willow]

@shadow oasis contact linked account customer support and get it recovered.

@night cloak please record a video and post in #old along with device/ char ID and region

[agile thorn]

How do I get my old settings back, I logged into my friends account than I came back to my account it changed

[night cloak]

@storm willow thanks

[storm willow]

iOS ? @night cloak and 4 finger?

@agile thorn from cloud - option in settings

[night cloak]

@storm willow No android

[cyan citrus]

what does that mean ?

[storm willow]

Okay @night cloak please follow the post the video in #old

@cyan citrus you can invite people and earn rewards

[agile thorn]

How do u go there

[night cloak]

@storm willow thanks for information

[paper kelp]

guys when i open region rank i find my self ranked but i not get hashtag why ?

[stoic linden]

Why it is showing?

Too many actions

[ornate orchid]

why icant change the server through 60 days ?
its bad update😭

[night cloak]

Feel free to share your thoughts/feedbacks on #old @ornate orchid .

[celest shadow]

Try again at a later time, @stoic linden.

Could you share a screenshot, @paper kelp?

[stoic linden]

@celest shadow okk

[storm willow]

@paper kelp you mean title? For gunslinger?

[paper kelp]

yes

[deft wyvern]

This is glitch with it you can change the server without waiting for 60 days I hope get fixed

[night cloak]

Feel free to report that bug on #old @deft wyvern .

[deft wyvern]

Ok

[celest shadow]

Hello, SeanBeansShako. The titles are given on a weekly basis, and it refreshes every Monday. Please be patient and you should get it on Monday next week if you are still in the Top 100.

[analog wadi]

what does the top text says its chinese when my language is English

[celest shadow]

Parameter Error, @analog wadi.

[analog wadi]

ummmm how can i fix it

[lime juniper]

We are aware and will correct the issue.

[minor relic]

Yesterday my friend acc were hacked but managed to recover since it linked with fb...but the thief managed to linked his pubg with his email ...currently the acc is still Accessible by the thief ..looking at the rules only after 21 days the email can be unlinked ...is they any other way to get the email unlinked? Thanks .

[sick shale]

Email can't be unlinked, unlinking feature is working for the social media accounts
Contact customer service for further assistance.

[minor relic]

20 mins ago ..

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @minor relic.

[shadow oasis]

Please help me my account was hacked

I cannot access my pubg account

[foggy grove]

I am not able to download any resources through my mobile's data its only downloading by taking internet through hotspot or wifi connection

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @shadow oasis.

[worn geyser]

Is getting an return mission happens once

[lean helm]

you kidding me?

cant change server? only can change once 60days?

[storm flume]

Please refer to this channel's pinned messages for further information, @lean helm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[orchid breach]

That's it ky friend. You're life saver

[lean helm]

Good bye pubg

[honest bronze]

When come to india version??

[storm flume]

Please refer to this channel's pinned messages for further information, @honest bronze:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rose echo]

hello

[lean helm]

worst update ever

[rose echo]

I want change it back to middle east again

Sent from my iPhone

On Nov 17, 2020, at 3:31 PM, Danial Sadri [e-mail] wrote:

Hello dear supporter of Pubg mobile,

Im Daniel
my game Id is PhoebusSs
I changed my server from middle east to Earoup for my friend who we were in party

my main server and my high rank is on middle east

please let me change it back to middle east again
pleaseeee😞😞
tnx for ur support
it was really mistake
sry for that.

[lean helm]

pubg making it worst by every update they wont help you and i will leave pubg

[rose echo]

😞

[storm willow]

Feel free to send feedbacks in #old channel.

[night cloak]

Link to ban a player with proof

[lean helm]

@storm willow can we req pubg dev to remove this server thing?

[storm willow]

@lean helm #old

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lean helm]

@storm willow i mean like make poll for it ?

and ask people opinion ? i wish pubg do that

[storm willow]

@lean helm you can explain that in #old channel.

[rose echo]

why they no reply my message

[analog wadi]

why i cant change it

[storm willow]

@orchid breach please avoid involving/ suggesting unauthorised method to other members.

[dull bronze]

Where is the Indian pubgm... Hype is over now We are in Angry.. Can we decided to move another platform?

[storm willow]

@analog wadi it’s written there, cooldown time

[orchid breach]

Do you know my method? How can you say it's unauthorised?

[storm willow]

@dull bronze this is global server. Please ask your queries in PUBGM India server.

[storm flume]

Please do not use languages other than English, @paper spire. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[orchid breach]

Link for that sir?

[analog wadi]

it says another change i can change it

[rose echo]

Wraith

[celest shadow]

Have you linked your phone number, @analog wadi?

[rose echo]

why they no reply my message at feed back?

[dull bronze]

@storm willow
Please pin here indian pubgm server

[storm willow]

@orchid breach the dev have introduced this for a specific reason, bypassing it is considered as unauthorised

[analog wadi]

no

[celest shadow]

Please do that, @analog wadi.

[storm willow]

@dull bronze you can search google

[lean helm]

why we wasnt notice?

[analog wadi]

i mean yes

[orchid breach]

Okay. It worked for me. And I'm extremely happy for that. And as you say I won't recommend to others. Thank you again

[dull bronze]

@storm willow
Fine... Where u from

[analog wadi]

yes i linked with my phone number

[lean helm]

about that new server changing thing if i knew about that i would play on different server last season

[storm flume]

Please avoid going off-topic, @dull bronze. You may have unrelated conversations in #chat.

[celest shadow]

Where are you originally from, @analog wadi?

[analog wadi]

iraq

[lean helm]

now if i change i have to play from bronze

[dull bronze]

@storm flume sorry bot

[storm willow]

@rose echo you won’t get reply, posts in #old are reviewed by dev/staffs.

[lean helm]

and i want to check my ping on other server now i cant even do that

[lofty locust]

How much matches will not bots when its reseted ranks

[orchid breach]

Any link for pubg India server?

[celest shadow]

Can you try repairing your game and try again, @analog wadi?

[rose echo]

@storm willow bro

[celest shadow]

Please browse it on the Internet, @orchid breach.

[analog wadi]

i did it no thing happend

[orchid breach]

Okay

[lofty locust]

I've played 2 matches and there is bots

[lean helm]

@celest shadow plz inform pubg dev about this new server changing thing

[lofty locust]

How much matches or what ranks will real players

[celest shadow]

You may use #old for that, @lean helm.

[lean helm]

no one likes it pubg do what they wont they dont care what players say

[storm willow]

@lean helm If you have watched this yet, please do #news message

[lean helm]

@celest shadow they wont see mine there are alot of bugs

@storm willow saying it last few days?

[harsh mulch]

I need some help, can anyone help me?

[long elk]

Hello, I have a problem. I accidentally pushed to a north america server but wanted to a european server. And unfortunately I have to wait 60 days to change it. How can this be done ahead of schedule.

[lean helm]

why we werent notice before this season?

[storm willow]

@rose echo please stop sending this here. #old is the place to share your views/ feedbacks

[celest shadow]

We advise you to use the #old channel to send your concerns or feedbacks anything related to the game, @lean helm. The Community Team reads your feedbacks.

[lean helm]

i cant send msg until 6 h you kidding me?😳

[celest shadow]

That is the slowmode, so that the messages are controlled and the channel does not get spammed. You may edit the previous message you sent to add in more details.

[rose echo]

@storm willow they no answer or reply

[celest shadow]

I have answered you in the direct messages, @harsh mulch.

[leaden socket]

If I'm playing asia server and my friend is playing krjp server..can we both play together?? Help me

[lean helm]

@celest shadow Ty

[celest shadow]

You are welcome!

[storm willow]

@rose echo you won’t get reply, #old is to let the developers know your issue/views related to PUBG mobile.

[celest shadow]

Yes of course you can, @leaden socket. If you invite your friend, you will be playing on Asia; and if your friend invites you, you will be playing on KRJP.

[lean helm]

i want to try other server ping in game how can i do that?

[rose echo]

@storm willow you mean I should wait for it?

[storm willow]

Yes @rose echo

[rose echo]

they answer the message next me

[celest shadow]

You will need to try it with a friend who has the other servers locked in.

[rose echo]

ok👍#I will wait

[lean helm]

ahh this is so messed up i dont have anyone play on that server

[leaden socket]

@celest shadow thanks

[mighty fox]

Good evening all .. I have a problem my account got a band for 90 and I don’t even know the reason I didn’t play with a cheat evvver

[polar marsh]

@mighty fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pale latch]

@celest shadow By Mistake I Chose Middle East Server Instead Of Asia And Now I Can’t Change It Back And Also Registered In PMPC S2 (PUBG MOBILE PAKISTAN CHALLENGE) Can Help Me With It ?

This Is My Account

[waxen patrol]

@night cloak

[pale latch]

@celest shadow

@spring void

[idle turret]

Hi
Someone hacked my social account
And unlinked my other social account from my pubg mobile and connected his Twitter account with it, So now I need to unlink his Twitter account from my pubg mobile

[jaunty quarry]

First ichanged the server to middle east then i opened the game after 4 hours ifoung the server Europe and changing servers is opened i changed it to middle one more time but the server is still Europe and i can't change server before 60 days.... Pls help support

[spring void]

@pale latch you can change your server through settings every 60 days. For playing PMPC, you can make select a team member who has selected Asian server as your team leader.

[storm willow]

@idle turret Contact in game customer support

[pale latch]

But I Have To Push My Rank

[jaunty quarry]

@storm willow @spring void > First ichanged the server to middle east then i opened the game after 4 hours ifoung the server Europe and changing servers is opened i changed it to middle one more time but the server is still Europe and i can't change server before 60 days.... Pls help support
@jaunty quarry

[pale latch]

To Platinum
To Be Eligible To Play @spring void

[idle turret]

I connected in game customer service,
But they asked me first and last payment recipt, I don't have it

[spring void]

@pale latch please contact the Pakistani regional community in #735483472432594994 3.1 since this issue is related with PMPC.

[jaunty quarry]

Guys help

[pale latch]

Ok Ty @spring void

[night cloak]

Hello support on?

[jaunty quarry]

@spring void

[spring void]

@jaunty quarry if you have changed the server once you cannot change it again for this season.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[steel wing]

When is this god dang issue gonna get fixed for gods sake

@spring void Could you help meeeee Im so mad for real rn

[spring void]

What is the issue?

[jaunty quarry]

@spring void i think its glitch

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @jaunty quarry.

[steel wing]

I asked Mods once time and they told me nothin
Basically when I land my graphics are good and they do open but when I land I dont hear or see ppls for like 5 secs which causes me death of not seeing them

[idle turret]

Hi, someone hacked my social account and unlinked my account from ping mobile and connected to his Twitter with my pubg mobile account, I need to remove the Twitter account

[spring void]

@steel wing that seems weird, can you try repairing the game or reinstalling? A video recording may help too.

[steel wing]

Hold on leme try a game and record

[jaunty quarry]

Ihave to push my rank and no one replay to me

[viscid abyss]

Hi, i have a friend on my clan. When pubg was updated last night his account has vanished from servers. It’s not hacked bcs it is not searchable and vanished from our clan too.

He does not use any cheats so its not banned either.

But he is very angry because he is gettin replys from bots when sending email to support and he has a lot of money invested in the game.

[calm shuttle]

Please anyone tell me that the account will automatically Transfer to indian version Or we have to do it

My pubg in not working

And i have deleted

[night cloak]

Support on?

[calm shuttle]

Pls anyone

[robust cloud]

Old bloackade zone is a glitch i got stuck and lost m4 steelfront and refined m24

[cunning oasis]

I cant collect prime plus rewards 😡

[iron patio]

nice staff lmao

[idle turret]

Please reply me

[tepid stratus]

What is this Account transfer thing?
I'm not from India btw

[robust cloud]

Bruh aim assist😂

[storm flume]

Hello, @robust cloud!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

@calm shuttle refer this: #questions message

[iron patio]

<@&481161015728406538> <@&639889499718942720> why do u guys not help

[clear spindle]

@viscid abyss what do you mean by vanish ??

[viscid abyss]

Basically its deleted

[cunning oasis]

Please fix it ID: 531967677

[viscid abyss]

Its not visible anywhere and he cant log in

[clear spindle]

@iron patio do not use these mentions for non emergencies.

[iron patio]

why

[clear spindle]

What are his login methods??

[tepid stratus]

Rock help

[viscid abyss]

I have to ask, but i think just email and password

[clear spindle]

That is only for emergencies like raids and stuff, @iron patio.

[frail osprey]

Hacker ko ban karna hay proof hay mayray pass

[polar marsh]

@frail osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron patio]

sir

[clear spindle]

@tepid stratus where are you from ??

[tepid stratus]

Bangladesh @clear spindle

[calm shuttle]

@clear spindle Please anyone tell me that the account will automatically Transfer to indian version Or we have to do it

[iron patio]

lol breh these indians are so needy

[clear spindle]

It should be the ISP which uses Indian port, @tepid stratus ask them to do an IP reset.

[calm shuttle]

Because I have deleted my pung global version

[iron patio]

.

[clear spindle]

Move to a discussion channel if you don't need any assistance, @iron patio.

[tepid stratus]

@clear spindle I'm using mobile data

[calm shuttle]

@Rock47 Please anyone tell me that the account will automatically Transfer to indian version Or we have to do it

Please anyone tell me that the account will automatically Transfer to indian version Or we have to do it@clear spindle

[clear spindle]

@calm shuttle refer this: #questions message

[viscid abyss]

Omg they are spamming the same question which were answered to many times.

[calm shuttle]

@clear spindle whaylt do you meam

Mean*

[viscid abyss]

Yeah so, he is using normal login methods he did not mention that he linked anything.

[clear spindle]

I don't think it will be an issue, @tepid stratus report that in #old.

[hot warren]

How to buy uc from India

[clear spindle]

Click on that link, @calm shuttle.

[calm shuttle]

I is taking me to this channel only@clear spindle

[clear spindle]

Do you know that the game is banned?? @hot warren so we won't be able to assist you with that.

[viscid abyss]

@clear spindle I would send hid id but i cant access it anymore since the account is not on the game anymore.

[red ermine]

Ban this I'd 5857785356

[clear spindle]

Is he from EEA region??

[storm flume]

Hello, @red ermine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[calm shuttle]

@Rock47 Please anyone tell me that the account will automatically Transfer to indian version Or we have to do it

[harsh mulch]

How can i apply for official esports room card?

[calm shuttle]

@Rock47 Please anyone tell me that the account will automatically Transfer to indian version Or we have to do

[iron patio]

lol what? all they do is use 30 days from kr version

[clear spindle]

@calm shuttle https://www.pubg.com/en-us/category/announcements-en-us

[night cloak]

Support on?

[iron patio]

.....

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[red ermine]

Did you ban his I'd ?

[storm flume]

Please avoid going off-topic, @iron patio. You may have unrelated conversations in #chat.

[void oracle]

The game did not let me choose the skin in level 1 of the royal pass and automatically chose the girl some solution

[clear spindle]

Email [e-mail] for that, @harsh mulch.

[night cloak]

@clear spindle

[clear spindle]

Yes, @night cloak.

[night cloak]

@clear spindle my account has banned 10 years please Help to UNBAN MY ACCOUNT

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[leaden socket]

We really don't like new server changing feature.... it's just disgusting...give it old server feature back

[clear spindle]

#old

[viscid abyss]

@clear spindle Ok, so we do not have the ID on the user as no one would think the game would delete the account. But he uses email and password to log in. The account is not hacked but DELETED from the game, he plays on europe with the ig name |Haduuuken|

Support bot said that will take 60 days and that is unacceptable.

[clear spindle]

He might have used the delete account feature from the in-game settings.

[viscid abyss]

You mean you can delete the account but you wont receive a email about it or anything?

[wise moth]

I need to remove my account from the game because it hacked

And my Twitter before 7 days.

[clear spindle]

He do get a confirmation to proceed with the account deletion or not.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wise moth.

[viscid abyss]

He did not get any email

[clear spindle]

No external mails.

@leaden socket provide your feedback in #old.

[viscid abyss]

No external mails no internal mails.

[leaden socket]

I have already provided.. but I want to say more.. really angry on this update 😂😂😠

[halcyon hollow]

If i use gfx for low graphics so than also my account get banned?

[viscid abyss]

We played last night, he went to bed, woke up, updated and bam account gone.

[clear spindle]

A confirmation will get when doing that.

[wise moth]

I contact with customer service but they didn't answer

[storm flume]

Use of unauthorized third-party software or methods, @halcyon hollow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[clear spindle]

Wait for their reply.

[inland bobcat]

Hello

[halcyon hollow]

But my game lags i have 4gb ram😭

[viscid abyss]

Yeah no confirmation email. So he did not delete.

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @halcyon hollow.

[clear spindle]

He'll get a prompt to continue.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @inland bobcat. Remember to read through #faq before asking questions in the support channels.

[viscid abyss]

NO he is not deleting his account!

[clear spindle]

Nothing can be done other than to create a new account or could try contacting the in-game customer service.

[viscid abyss]

Thats a lawsuit if that happens

[inland bobcat]

hi, I didn’t know that when you change the server you won’t dare put it back, so I put Asia and I want to play for Europe

[viscid abyss]

10 000 euro out of the toilet if nothing cant be done.

[clear spindle]

You can change that after 60 days, @inland bobcat and also there's a confirmation when you do that.

[viscid abyss]

Can you provide some sort of email where you could talk to actual human instead of a bot.

[inland bobcat]

@clear spindle I didn’t read the confirmation and didn’t know that it is possible to megg only after 60d I ask for help

[iron patio]

how bout u lazy bums worry ab the hackers instead of making suits wat he said

[clear spindle]

In-game customer service is the only option for account related issues. The mail [e-mail] is for general enquiries.

[civic belfry]

Pubg mobile lite back

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @civic belfry.

[heavy vortex]

@clear spindle ^

[clear spindle]

Can you stop with those @sharp reef.

[sharp reef]

Okay sorry

[clear spindle]

Exploiting bugs and using those will lead to a ban, @sharp reef.

[sharp reef]

Sorry

[supple ruin]

Hey dude I have a silly doubt can I ?

[wise moth]

I need to remove my email and Twitter.
I don't need to wait seven days.
Because both Is hacked.

[alpine flower]

@supple ruin yes if its related to pubgm

[tepid stratus]

There is no option to accept partner request!

[alpine flower]

@tepid stratus #old I guess

[tepid stratus]

@clear spindle

[supple ruin]

If I buy rp in pubg global which is currently ban in ind will it effect anything in pubg inda ? After the Id is merged ?

[storm flume]

Please refer to this channel's pinned messages for further information, @supple ruin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

@tepid stratus did you check the notification.

[tepid stratus]

Which notification.

[grim rose]

@polar marsh i want to know about bonus reward/tournament redeem section why it isn't opeing i have to get back my uc and how long it will take whole season 15 ot wasn't open and what about bonus challenge

[clear spindle]

The bell icon, @tepid stratus.

[tepid stratus]

There is no notification

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @grim rose.

[solemn cypress]

My account was hacked

[grim rose]

They don't reply there is only bote @storm flume

[raw vigil]

@grim rose bro i had 15000 points 😭

[grim rose]

@raw vigil they don't even tell us that's very sad

[clear spindle]

It shows a red notification in there, @tepid stratus are you sure it's not a partner request?

[tepid stratus]

yes

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @solemn cypress.

[tepid stratus]

I checked 4/5 times

[grim rose]

@storm flume only bot reply if i had to go for further assistance i takes to much time

[night cloak]

So much lag in s16

[clear spindle]

Try restarting the game, @tepid stratus.

[stark ether]

Здравствуйте, не могу войти в игру после того как случайно сменил сервер на ближний восток, пинг 400+. Просьба вернуть в исходную на Европу мой​ ID 5128687037.

--

[tepid stratus]

Okay

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

Please do not use languages other than English, @stark ether. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

Only a few regions have that for now and will implement to others soon @grim rose.

[night cloak]

I keep getting 280 or 600 ms each game

[solemn cypress]

@storm flume my pubg account was hacked some one he take my account and he log in his account to Twitter help me

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @solemn cypress.

[solemn cypress]

@storm flume my account was hacked some one

[inland bobcat]

@clear spindle hi my name is Eduard my nickname in the game EI ツ Chapo I have a problem with the game I changed the server from Europe to Asia without reading what is written there and then I see that it is not possible to change it back so I want you to change my server to Europe please accept mine apology

[solemn cypress]

Please help me

[clear spindle]

@inland bobcat that clearly mentioned in there, welp you gotta wait for 60 days to change the region.

@solemn cypress @storm flume provided you a solution.

[night cloak]

What about uc redeem offers

In tournament

Sometimes when I go to my friend lists everybody was offline and my friend said no were not offline

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

I think dev. Dont no about this we cant redeem. Uc in tournament

[left drum]

any mod is there i want to know about something?

[left coyote]

I'm sorry pubg but now we're forced to play onba server full of hackers! When you start noticing people quitting this game know it's all your fault 👎🏼 i have played this game professionally and competitively in big tournaments but today i quit till fixing the cheating illness this game has

[mellow spindle]

When the pubg india is going to.launch?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mellow spindle.

We are unable to provide assistance if you do not ask a question or state a problem, @left drum. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@left coyote #old

[left drum]

I've selected my region to Uk in global version and still not able to play

will i get back my account in indian version

[storm flume]

Please refer to this channel's pinned messages for further information, @left drum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[left drum]

@clear spindle

[clear spindle]

Refer the pinned message.

[grim rose]

@clear spindle as i mentioned it's been whole season like 60days and that's not right get me some dates so that i can relax...

[clear spindle]

I don't have any.

[grim rose]

Why is it taking so long and what is the reason @clear spindle

Where i can get proper reply a solid news

[clear spindle]

Contact in-game customer service for that and wait for their reply.

[grim rose]

Like this? @clear spindle

[clear spindle]

Yeah.

patience.

[grim rose]

It's been more then 60days and you are still saying patients do you think it is right to say patients

[languid rock]

Today morning my pubg account was showing transfer your account to pubg India by mistake I press no ....how to i transfer my account to pubg India again

[restive kayak]

I bought the royal pass for 3 seasons, it did not give the m249 pattern, what should I do?

[bold shale]

You Should Reach 100 RP in a row for 3 seasons to get that skin

[restive kayak]

I did

[plain cape]

I want to change my region wtf was that error can anyone explain?

[heavy vortex]

@restive kayak In a row..

[plain cape]

Bro @restive kayak you should have to do continuesly for 3 season

[heavy vortex]

should be either 12,13,14 or 13,14,15 like that

[green mantle]

bois did pubg fixed that server glitch?🙄 60days remaining

[plain cape]

@heavy vortex bro help me

[heavy vortex]

Wait for a staff to answer you. @plain cape

[plain cape]

Whers the staff

[heavy vortex]

@clear spindle ^🥲

[void drum]

@stark ether да такая хрень. Куда не писал им тишина...

[restive kayak]

but he doesn't say do it continuously

[plain cape]

Everyone is facing this problem not only me i want to change my region otherwise i will lose my event of urdu voice chat

@restive kayak go read again its say in row

[clear spindle]

You cannot change if you are trying to change it to Pakistan for now. #old plox.

[storm flume]

Please do not use languages other than English, @void drum. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sterile gazelle]

Not receiving email verification code to change my password can any one help

[stark ether]

Я просто не понимаю, почему не сообразить карту какую нибудь тогда со сменой сервера, уже хрен с ним куплю. Но вообще лишать юзера на 60 дней соло на своём сервере. Или даже подбор в сквад, дуо будучи лидером пати, полная чушь. У меня пинг 500 на на этом востоке. Ерундой занимаются.

[clear spindle]

The feature is in beta, so wait for a few hours and try again make sure to check the spam folders too, @sterile gazelle.

[storm flume]

Please do not use languages other than English, @stark ether. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plain cape]

@clear spindle pro please help i didn't want to lose this event man

[sterile gazelle]

Okay will give couple of hours

[clear spindle]

Unfortunately nothing can be done for now.

[stark ether]

И модер чата поддержки))) пишет - это ваши проблемы. Ахахахахах просто смех

[plain cape]

@clear spindle is it my mistake?

[clear spindle]

No idea.

@stark ether use English in here please or refer #735483472432594994 3.1.

You shouldn't have change the region. :(

[plain cape]

@clear spindle bro pubg is big brand so why they are not fixing thisss

[clear spindle]

Report that in #old.

[languid rock]

Today morning my pubg account was showing transfer your account to pubg India by mistake I press no ....how to i transfer my account to pubg India again

[stark quarry]

No one at the customer support in game is replying to me and i really need help as soon as possible what can i do

[storm flume]

Please refer to this channel's pinned messages for further information, @languid rock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @stark quarry. Remember to read through #faq before asking questions in the support channels.

[stark quarry]

No one at the customer support in game is replying to me and i really need help as soon as possible what can i do?

[night cloak]

hello can someone change my server to europe?

[idle turret]

Someone hacked my social account,and linked my pubg mobile account to his Twitter account,
I need to unlink it

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service via the in-game settings for further assistance, @idle turret.

[idle turret]

@storm flume the customer service via the game is not responding now

[stark quarry]

@idle turret I’m having the same issue they said to contact the customer support in game but I didn’t get any progress get

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @stark quarry @idle turret.

[grave abyss]

мой аккаунт взломали, что делать?

[storm flume]

Please do not use languages other than English, @grave abyss. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grave abyss]

my account in pubg mobile was hacked, what should i do?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @grave abyss.

[unreal sequoia]

How do I return to the continent of Europe?

When I am wrong, I changed the continent

Please help !!!

[potent heath]

The royale pass 100 outfit is the best I've seen good job pubg

[storm flume]

Please refer to this channel's pinned messages for further information, @unreal sequoia:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

Share that in #old, @potent heath Glad you like that.

@proper dome #old.

[unreal sequoia]

I did not understand that I wanted the continent back to Europe because I had by mistake switched to the Middle East

[clear spindle]

You can change that after 60 days.

[unreal sequoia]

To the end of the season are you kidding me?

[clear spindle]

I'm not.

[unreal sequoia]

I was making a room and moving to the Middle East and then turning there and saying 60 days to change

[hollow hedge]

make a room again and change to europe server @unreal sequoia

[stark quarry]

I found the person who hacked into my account and i have their id, is reporting them gonna help with anything?

[unreal sequoia]

I did that and it didn't work 🥺

Well does anyone help me?

[crisp panther]

Hello PUBG MOBILE Customer Service, My account has been stolen and I want to retrieve my account as soon as possible and this ID number is 5185796440, and the date of my account creation is 09/2018, thanks.

[grim tangle]

The server system released by PUBG MOBILE is very, very failing and it will lose many of its players

[crisp panther]

Is there a technical support person to contact us to solve our problems?

[sterile gazelle]

My account is hacked and i am not receiving password reset verification code can any one help tried 100 of times

[crisp panther]

Theft has increased, and PUBG Company cannot deal with thieves. Why

[night cloak]

hello . my facebook account is locked and i want to get back my game account . i don't even remember if i linked it with another social accounts . i want to get it back please

[crisp panther]

I lost about $ 16,000 in my account, which is why I want to get it back, and PUBG doesn't care about the problem

[night cloak]

pubg moblal is full of looting our money
and pubg moblal cant deal with hackers, but they just ban peoples who use gfx tool because they doesn't have a good phone
||PUBG mobile murd buno murd||

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[tiny anchor]

does anyone know when i have to update?

[crisp panther]

Hello PUBG MOBILE Customer Service, My account has been stolen and I want to retrieve my account as soon as possible and this ID number is 5185796440, and the date of my account creation is 09/2018, thanks.

[supple hatch]

URGENT MATTER : I need to talk to the one of the high level admins.

[magic kiln]

no

[night cloak]

how can i send mail to tencent games ?

[supple hatch]

It is regarding BYPASSING server change restriction.

[agile moss]

Can I get a macaroni pasta pls

[ashen vapor]

Why this is showing to me even i have 4G connection and i have repaired 30 times but again this is showing network error.
Pubg id : 51225557922
Character name : TeamBhaRatraY
Country : india 🇮🇳
Device : Redmi note 5 , ipad 8gen
Network : jio4G & wifi

[native gate]

PUBGM is banned in India

[ripe fable]

Use dns charger.

Changer*

[clever idol]

Hey guys, is it necessary to play in game qualifiers in asia server?

[hearty falcon]

Bruh if you change your server once then you can't change it again

[winged valley]

Why wont the red notification dot on "INVENTORY" option go away -___-

[clever idol]

Pmco

[hearty falcon]

I'm stuck on another server

[night cloak]

Whats tht?

[crisp panther]

Hello PUBG MOBILE Customer Service, My account has been stolen and I want to retrieve my account as soon as possible and this ID number is 5185796440, thanks.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @crisp panther.

[crisp panther]

Hello PUBG MOBILE Customer Service, My account has been stolen and I want to retrieve my account as soon as possible and this ID number is 5185796440, thanks.

[uneven shoal]

How to change server.... I stuck on asia server.... Enen if i am in europe server for 60 days now.... It does not shows europe's results.... What is this stupid system... No one complained abt this.. then why change that had no issue... Instead of making game more stable and optimize...

[woven atlas]

@uneven shoal #old

[loud swallow]

How to be beta tester

[sterile gazelle]

@woven atlas i dont get email verification code to change password and cant login with my email says try again later

[subtle mulch]

What's this

How to use account transfer

[loud swallow]

Hlo

[storm flume]

You can apply for the PUBG MOBILE beta program here, @loud swallow:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[sterile gazelle]

Can any one help with this

[night cloak]

where is the supports ?

[storm flume]

Please do not use languages other than English, @void drum. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[loud swallow]

Pubg mobile special beta server link plz

[vagrant forum]

That server isn't publicly available. It's only for the selected beta testers.

[loud swallow]

Bro how to join beta tester

[void drum]

And then you delve into the problems of users who invest in your game and try to help, and not say that these are our problems... Go to the meeting.

[left jolt]

Refer to subpoint ‘4.6’ in channel #faq

[vagrant forum]

The recruitment period for new beta testers hasn't started yet.

[meager sleet]

Name:モ〇D乛SAMI
Ign:5303572676
Account frozen in game loop is up to date

[bright bridge]

i get this when i try to pay with google play poiñts i have 1 dollar

and i want to buy the 60 UC

[storm flume]

You can now access #emulator-chat and #emulator-support, @meager sleet. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

Contact Google for that.

[mild dove]

My game keep stucks at loading when i am in mstching

I cant join the match everytine

[lilac glen]

Help

[solid remnant]

Hello im italian,tonight i was checking the new update and I made mistake,i change changed the server from Europe to Asia server but I do not want to do that,and now I can not change the server for 60 days,I always play in Europe server,you can check,and I don’t want lose this season ranking in Europe,I hope you can help me.i send this to pubg email but the tell me to go in setting and customer dervice but they didn't help me

[lilac glen]

My account hacked , who can help me?

[vagrant forum]

It was clearly mentioned that you wouldn't be able to change your server for 60 days, @solid remnant. There's no way to change your server other than waiting for 60 days.

[night cloak]

Whats that

[solid remnant]

Oh rip

But if I play whit mi frwnd in Europe I rank in Europe or in the server I chose

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lilac glen.

[vagrant forum]

The points will be added to the server you have selected.

[pliant copper]

@clear spindle @vagrant forum @celest shadow Hi. I hope you can help to solve this problem. I woke to find that from today you can only play on one server. Mine was default on europe. My friend invited me a match. And he was in asia. He gave me the leadership but the server didnt change to europe amd it stayed on asia. So i went to settings and changed it to europe. I got the messege/warning that i will be set to europe for 60 days. This was fine with me. I didnt think it will allow me to change but again it said that i could change. So i was confused. I clicked on asia. And now it said that i am set to asia and that i cannot switch for 60 days. I was confirmed for europe so why did it allow me to swtich again. This is a bug.

This is still now confusing. My season 16 rewards are still in europe and I just collected after being wrongly stuck on asia. My profile also shows my europe rank and so does my character name in the invite section. In statistic and overview...i can only check the asia results. And even for the previous season i can only check the asia results even though i have been playing europe. Players who are set for europe can see all my europe profile but not anything else and asia can only see my asia profile.

Even after this switch...i redeemed the season rewards according to my europe server rank

So there is a major bug here. The biggest made so far.

FIX THIS

[celest shadow]

Parameter Error, @night cloak.

[lilac glen]

@storm flume I can't contact support because the hacker has my data

@storm flume tell me agent mail

[hushed maple]

Some one still my account Can u bring back please

[lilac glen]

support mail

[celest shadow]

From the login menu, click Help and you can contact the customer service from there, @lilac glen.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hushed maple.

[lilac glen]

where plis screenshot

[celest shadow]

It is on the top right of the login screen, @lilac glen. Find the Help button and it will redirect you to the FAQ page, from there you can contact the customer service.

[lilac glen]

@celest shadow How long does it take for the agent to respond?

[celest shadow]

It depends. You will need to be patient.

[vagrant forum]

@pliant copper, please post that in #old.

[pliant copper]

@vagrant forum i have done that already. And noone seems to care or respond there

[lilac glen]

@celest shadow don't get me wrong, the hacker who hacked my account uses cheating every day

[vagrant forum]

That's for reporting. Usually uou won't receive any response. However, it is the one of the most efficient ways of making the devs aware of in-game bugs, @pliant copper.

[celest shadow]

I cannot help you with that, @lilac glen. You are responsible for the security of your social media accounts, and to not share it to third-parties.

[pliant copper]

@vagrant forum So will they do anything about it or is there going to be this confusion forever? As a moderator it would be great if you can also pass on this problem to the higher team.

[agile palm]

Hi, someone hack my account they link email with it how i can speak with someone To remove the hacker email please if anyone know tell me how to contact pubg costumer Service directly please

[dawn patio]

servers can not change after change once wtf?

what is wrong with pubg mobile they are now forcing people to move on some other games

[vagrant forum]

Tencent's staff members read through the #old channel regularly, @pliant copper.

[clear dust]

Hi There

g

[agile palm]

Hi, someone hack my account they link email with it how i can speak with someone To remove the hacker email please if anyone know tell me how to contact pubg costumer Service directly please

[clear dust]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @clear dust. Remember to read through #faq before asking questions in the support channels.

[pliant copper]

Well I hope they do because this is ridiculousness at its finest

[frozen axle]

Hi

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @agile palm.

[frozen axle]

I choose wrong server by mistake and i have high ping i want change my server to the best for my location

[clear dust]

Today when i am going to purchased the Elite Pass, and when i press the purchase option the UC has deducted from my account but did not unlock the Elite pass. My gaming ID is 5668476075. Please help me out from this problem

[celest shadow]

You may refer to the pinned messages of this channel for more information, @frozen axle.

[crisp panther]

Hello PUBG MOBILE Customer Service, My account has been stolen and I want to retrieve my account as soon as possible and this ID number is 5185796440, thanks.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @clear dust.

[agile palm]

@storm flume/ i did already but they said is take up to 60 day, i mean if any quick way to tell them remove that ??

[night cloak]

Whats that lol

[celest shadow]

Click on the link below to be redirected to the S16 FAQ, @frozen axle:

#questions message

You will have to wait 60 days as stated, @agile palm.

[frozen axle]

But i want play solo in Europe server not KRJP @celest shadow

[pallid mist]

I have but ro today 600uc but it did not purchase and my 600uc is waste help me

[agile palm]

Okay thanks

[gloomy oracle]

My account has been linked to Twitter by someone I do not know who hacked my account, and I am the owner of the main account
All the account information is with me except for the tension link to the thief. They linked me to my account. Please help me
The fastest time to avoid the ban

[frozen axle]

They must give chance for change i was don't know about the servers things

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pallid mist.

[pallid mist]

How

[bright bridge]

from google points

[celest shadow]

Did you read the pinned message, @frozen axle?

[frozen axle]

Yes they must give second chance

[gloomy oracle]

My account has been linked to Twitter by someone I do not know who hacked my account, and I am the owner of the main account
All the account information is with me except for the tension link to the thief. They linked me to my account. Please help me
As soon as the ban

[celest shadow]

Can you send a screenshot of your server in basic settings, @frozen axle?

[pallid mist]

@celest shadow
Pls help me

[gloomy oracle]

My account is not blocked

[celest shadow]

You should contact our customer service for further assistance in this regard, @gloomy oracle, and the customer service of your social media in question.

[pallid mist]

?avatar @pallid mist

[frozen axle]

@celest shadow

[pallid mist]

!avatar @pallid mist

[bright bridge]

انت عربي

[storm flume]

Please do not use languages other than English, @bright bridge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gloomy oracle]

I spoke to customer service and there is no response, and the matter is very important

[celest shadow]

Unfortunately, you will need to wait another 60 days before you can switch to another server, @frozen axle.

[pallid mist]

🥺🥺🥺🥺

Help me

[celest shadow]

You can contact the in-game customer service via the basic settings, @pallid mist. Refer to FAQ 5.3 in #faq for further instructions.

[frozen axle]

@celest shadow but i was don't know wgat that mean ... Please see one to get one chance again

[gloomy oracle]

I spoke to customer service and there is no response, and the matter is very important

[bright bridge]

@celest shadow
but how i did change it today 2 time's 🤔

[night cloak]

Help lmao im just tryna change my region bro thats on phone and “require valid uid” when i try linking phone no. from ipad

[celest shadow]

Sorry but waiting is the only way, @frozen axle. Feel free to share your concerns in #old.

[pallid mist]

@celest shadow
Thank you

[frozen axle]

@celest shadow there's many people make like this mistake

[pallid mist]

.

[gloomy oracle]

اI want to call technical support as soon as possible

[hollow trellis]

Support

Server change

[night cloak]

@celest shadow So basically I played some classics on Europe (Which is my server) then one of my asian friends asked me if I could open a room, I did and played on his server. Now I can't change back to Europe. Have a look at the video that I attached below.

[celest shadow]

Unfortunately, the server selection cannot be reverted once you have used the one chance to change it to another server, you will need to wait another 60 days before being able to perform it again, @frozen axle.

[hollow trellis]

Please return to Europe

[bright bridge]

@frozen axle
tencent is a cheap company they will not listen to you

[storm flume]

Please avoid going off-topic, @bright bridge. You may have unrelated conversations in #chat.

[bright bridge]

they are disgusting thief's

[celest shadow]

Please do not recommend server members of unauthorised methods to bypass this, @frozen axle.

[bright bridge]

play cod m it's better

[storm flume]

Please do not use languages other than English, @bright bridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @hollow trellis. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hollow trellis]

Hello my Nick in the game VolodiaKrd, ID 5305709610. I gave my brother to play from my account, since I am a conqueror and there are a lot of skins, and he changed the server to the Middle East in the settings, now I have a ping of 200-300 how to get everything back, it’s impossible to play, fix it my server back to Europe, please, this will not happen again.

[gloomy oracle]

My account has been linked to Twitter by someone I do not know who hacked my account, and I am the owner of the main account
All the account information is with me except for the tension link to the thief. They linked me to my account. Please help me
The fastest time to avoid the ban

[celest shadow]

Thank you for the screen record. Please report this in #old so that the community team can gather more information and investigate further into the matter, @night cloak.

[gloomy oracle]

@celest shadow Please answer. I want to call technical support for PUBG accounts as soon as possible

؟؟

@celest shadow It is I speak to myself or none

[celest shadow]

Please contact the in-game customer service via your basic settings, @gloomy oracle. Let them know that you want to unlink a social media account, in this case it is Twitter, that was linked without your authorisation. You can use the screenshot below for instructions:

[steel wing]

@celest shadow Before I updated my Redmi Note 9 Pro to MIUI 12 And I tried to Press ULTRA HD audio it said that will be available soon now after the update It says Switched to ULTRA HD audio please relaunch the game to take effect , I did relaunch but nothing changed

[celest shadow]

Do you have the HD Resource Pack installed, @steel wing?

[steel wing]

How can I download them?

[celest shadow]

Please send me a screenshot of your lobby, @steel wing.

[steel wing]

Huh?

[night cloak]

Is there a way to request an account deletion

[steel wing]

Why would you need screenshot of my lobby though?

[celest shadow]

There will be an icon on the bottom left corner, which will inform you which Resource Pack you have installed, @steel wing.

[hollow trellis]

Hello my Nick in the game VolodiaKrd, ID 5305709610. I gave my brother to play from my account as a conqueror and a lot of skins, but in the settings he changed the server to the Middle East, now I have a ping of 200-300 as everything is back, it is impossible to play, correct me back server to Europe, please, this will not happen again.

[night cloak]

@celest shadow In feedback section, it's full of complaints, I can hardly see someone put up a solution for someone else. By the way I reported there as well.

[steel wing]

So just a simple lobby screenshot@celest shadow ?

[hollow trellis]

😫

[celest shadow]

You can request to delete your account if your PUBG MOBILE account was created in the European Economic Area, @night cloak. Otherwise, you cannot do so on accounts outside of the EEA.

[night cloak]

Im in the US

[gloomy oracle]

I am not answered

[celest shadow]

That's the purpose of the channel, @night cloak. I understand your concerns about the server lock, and we thank you for reporting the issue on your end, especially providing the community team with a screen recording, which is at itself very helpful.

[gloomy oracle]

.@celest shadow

[steel wing]

@celest shadow

[celest shadow]

Correct, @steel wing. Thank you. Notice the HD icon at the bottom left corner?

[steel wing]

Yes

I always wondered what that meant

[celest shadow]

You will have to wait another 60 days before you can switch to another server, @hollow trellis.

[celest shadow]

Then it is unfortunately not possible.

[steel wing]

No,hold it says again option will be soon available on your device what in earth

[celest shadow]

Please be patient, @gloomy oracle. You can refer to FAQ 5.4 in #faq to understand why the customer service does not respond instantly.

[night cloak]

Why do the dose EU get preferential treatment

[celest shadow]

Would it be possible for you to repair your game, @steel wing? You will need to select the 5th option, initialisation.

[night cloak]

Thats offensive and discrimination

[celest shadow]

The implementation is due to the GDPR laws, @night cloak.

[steel wing]

@celest shadow ok Ill do it right away

[hollow trellis]

So it happened by chance. Now I have to play with weak players all season, let me return the European server

[gloomy oracle]

@celest shadow Being a little patient for someone who stole the account got me 10 years old

[night cloak]

No it's discrimination because im American

[celest shadow]

All right, @steel wing! Feel free to mention me and let me know of an update.

I do not understand you, @gloomy oracle. Are you saying your account is banned?

[steel wing]

@celest shadow come on intialisation is just like reinstalling 😩

[night cloak]

@celest shadow This is my last question of today. When do I expect this problem to be solved? Will I get any msgs from PUBGM developers soon or later regarding my issue? Thank you.