questions

[polar marsh]

@molten turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid field]

Repaired,nothing changed @celest shadow 😭

[celest shadow]

In that case, you may share your feedbacks about the e-mail/phone number link feature in #old, @vivid field. I do not know of any other work arounds for this.

[vivid field]

Hmm

[jagged copper]

Can there be a separate discord server for the Indian pubg mobile

[earnest cove]

@jagged copper Dm'ed you the link.

[jagged copper]

Ty @earnest cove

[olive dove]

Thank you, @earnest cove .

[terse knot]

Are low range devices user facing Performance lag, like bad render and latency? 😀

[nimble shell]

I am getting notification of that login into new version but no update is available what to do ? My id is hacked will anybody help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nimble shell.

[nimble shell]

no one replies in in game support

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @terse knot , @nimble shell.

[obtuse quiver]

"Low-config" files are against PUBG MOBILE's Terms of Service as it falls under modification of game files, @obtuse quiver. Instead, you should install the Low-spec Resource Pack upon installation on the Loading screen for low-end devices.
@celest shadow okay, can you provide the link

[strong vine]

This is a cheat, with Uncle, you have banned LEST

[polar marsh]

@strong vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

There are no links involved, @obtuse quiver. Download the game from your Google Play Store, a prompt will appear like the image below, select the Low-spec Resource Pack and it should help the game run smoother on low-end devices:

[obtuse quiver]

There are no links involved, @obtuse quiver. Download the game from your Google Play Store, a prompt will appear like the image below, select the Low-spec Resource Pack and it should help the game run smoother on low-end devices:
@celest shadow okay, ty

[celest shadow]

You are welcome!

[fair isle]

is there a way to change the graphics later on? @celest shadow

[celest shadow]

Yes, if you initially downloaded the Low-spec Resource Pack, then you can download the HD Resource Pack later on in the game, @fair isle.

[quasi fox]

I choose EU server, but I always get stuck in matchmaking for too long and then play with MiddleEast server players. What is the reason pls. @lime juniper

[fair isle]

Yes, if you initially downloaded the Low-spec Resource Pack, then you can download the HD Resource Pack later on in the game, @fair isle.
@celest shadow no, i meam chage the hd to the low one

[celest shadow]

You will need to repair your game, the 5th option, @fair isle.

[fair isle]

oh i see

[winged kestrel]

i cannot buy the $0.99 uc with my google play credit, why?

[celest shadow]

What is the mode and perspective you play, @quasi fox?

Do you have sufficient Google Play credit, @winged kestrel?

[winged kestrel]

no, it’s $1 of play credit

[celest shadow]

You will need more than $1.00, @winged kestrel. There are VAT taxes.

[winged kestrel]

oh, sorry i read that as insufficient

[celest shadow]

No worries.

[winged kestrel]

ohh

[celest shadow]

Please try to get more Google Play Credits because the $0.99 does not include the VAT Tax.

[winged kestrel]

how much will i have to pay then?

[celest shadow]

Try to get around $1.50 for the $0.99 purchase.

[winged kestrel]

oh, okay, thank you :)

[celest shadow]

You are welcome!

[quasi fox]

What is the mode and perspective you play, @quasi fox?
@celest shadow Squad Classic TPP

[celest shadow]

Do you play with friends?

[formal locust]

Hey all. Can someone explain to me please. New rules about locking in a server .... If I lock in Europe but play Asia as team lead is Asia will I still earn points for Europe as that's my selected server or will I just earn no points as I'm playing on Asia ? Please tag me. Thanks

[celest shadow]

Hello, @formal locust. Have you watched the recent Dev Log YouTube video that explains about the server lock?

[formal locust]

Yes I did but it conflicts what I read

[celest shadow]

All right, I will explain it for you.

[formal locust]

Thanks you much appreciated as we all confused

[celest shadow]

When the new season starts tomorrow, you will be able to choose your server which once chosen, it will lock it for 60 days before you can change it again.

If you want to play in Asia, your friend will need to have the Asian server locked and be the team leader and invite you. All match points earned or loss (regardless of the server) will be added to your Europe ranking, because that will be the only rank that will increase and decrease, no matter what server you play in, @formal locust.

[formal locust]

Ahhhh ok then what I read was wrong. It suggested you could play other servers but that only those locked to that server would increase decrease and my Europe ranking wouldn't move as it wasn't my server

[quasi fox]

Do you play with friends?
@celest shadow If the lead is with me, I face this problem. If the lead is with a friend, I play in normal EU server.

[formal locust]

@celest shadow I appreciate you taking the time to respond

[celest shadow]

Quite the contrary actually, @formal locust. If you are playing alone, you will only be able to play on Europe.

No worries at all! I'm glad to be a help.

Noted, @quasi fox. Can you please try locking in the Europe server tomorrow, in the new season and mention me here of the update?

[formal locust]

Ohhh which server to choose lol.

[night cloak]

@formal locust the one with the lowest ping

[formal locust]

But I'll miss my friends if I do that 😭😭😭😭

Maybe not though now if I understand it correctly

[sick shale]

@formal locust #questions message

[shut terrace]

Hello guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shut terrace. Remember to read through #faq before asking questions in the support channels.

[shut terrace]

Why is my account banned for 3 months? and idont know

[polar marsh]

@shut terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tacit ether]

Hi

I have problems buying UC

I bought UC but they are taking them away, it says that I bought UC through an unofficial page but I have never bought UC through another page that is not pubg mobile, it does not let me take the UC rewards of the royal pass that I bought and I want to buy the next one royal pass but it won't let me, they take me away

[paper bobcat]

If I use vpn while playing pubg will I get ban.

@polar marsh

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @paper bobcat.

[sick shale]

@tacit ether Contact customer service, please remember to purchase UC from in-game shop or (https://www.pubgmobile.com/pay)

[paper bobcat]

@storm flume didn't got my answer .Either say yes or say No

[pulsar yoke]

hllo

Hello ,, I have a problem, please solve it
This phrase appears after every match

[hearty falcon]

No

[hearty falcon]

Clear the cache

[pulsar yoke]

Where do I find it I am playing on the emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @pulsar yoke. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support @pulsar yoke

[inland radish]

on the graphics i cant go past balanced it says it will be availble soon for my phone n ive deleted n re installed 2 times already can someone help me

can anybody help me

[frozen schooner]

why am i seeing this when im not a indian player! when i click Ban Pan

@sick shale

[sick shale]

Where do you live?

[sick shale]

Can you elaborate please

[frozen schooner]

s

Where do you live?
@sick shale i live in Bangladesh

[sick shale]

Contact your ISP please.

[thorn mist]

Is there no report method in metro to report teammate?

I played with a guy who knocked the others on our team as they went into the extraction

He looted em and peaced out

[sick shale]

@thorn mist You can report him via spectate, or results screen

[thorn mist]

Will it work the same if I only saw it?

Thanks @sick shale

[potent heath]

Are any of you mods excited for the roayle pass that comes out today (asking because everyone ignoring my meesage)

Are any of you mods excited for the roayle pass that comes out today (asking because everyone ignoring my meesage)

[frozen schooner]

Contact your ISP please.
@sick shale from Region it shows Bangladesh

[sick shale]

@potent heath You can ask us in #pubg-mobile, not here please

@frozen schooner Contact them if you don't live in india

[inland radish]

it tells me will be available soon when i click Hd on graphics

[bold shale]

Hey ! I have downloaded hd pack but still the icons are blured

[night cloak]

do you still get the ban pan after someone you reported gets banned?

[sick shale]

@night cloak The achievement you mean?

@bold shale Which icons?

[night cloak]

no the skin

like on the pan

[sick shale]

Oh no, that skin isn't available to be used

[night cloak]

oh

well thank you

[celest shadow]

That's an avatar.

[hasty wind]

One sends the shipping site for the game

[sick shale]

@hasty wind ?

[hasty wind]

I want the game site to charge the game money

Where is the site where the game is?

[sick shale]

You want to purchase UC?

[hasty wind]

Yup

[sick shale]

https://www.pubgmobile.com/pay

[hasty wind]

Bad Google translation

Thank

[night cloak]

Hello can I asked something?

[heavy vortex]

These two not working completed 2 times.

[night cloak]

@sick shale can u please help me ?

[storm flume]

Please do not use languages other than English, @knotty radish. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@night cloak How may I help you?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@sick shale someone has hacked my account and linked it to his Twitter account and waste my UC

Now he can log on my account all the time and make problems for me

So please i need to unlink his Twitter account from my game account

[sick shale]

@night cloak Contact customer service

[night cloak]

@sick shale i did it from yesterday and they didn't answer me

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[night cloak]

My UC has gone

And now i think my account will lost too

Because customer service take to long time

@Dyno#7532 okey , thank you 🖤

[sick shale]

Only customer service can you help you with this matter, please contact them again and state your issue properly

[storm flume]

Please do not use languages other than English, @knotty radish. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

when I chose krjp server I can join room that server euorop

@Dyno#7532

@sick shale

[ornate blaze]

Can i talk with somebody from pubgm staff?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@night cloak Yes, but you can't create rooms in other servers

@ornate blaze For what

[lament pivot]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lament pivot. Remember to read through #faq before asking questions in the support channels.

[lament pivot]

If I use the Macro Macro this is legal or not legal

[mystic mural]

Hello

I need help please my account bannded for 10 yeras and i nver use any kind of hack

[polar marsh]

@mystic mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@lament pivot It is against the terms of service of the game. Try to avoid that.

[lament pivot]

thnx

[south rapids]

How long will it take them to solve my problem now?

[night cloak]

@sick shale but I can join room server Europe

[sick shale]

We don't know, as it's mentioned in their response; feel free to contact them again if you have any other issues or queries @south rapids

@night cloak Yes, you can

[south rapids]

@sick shale you guys might know estimated time

[night cloak]

@sick shale thx bro

[sick shale]

We're not affiliated with the in-game customer support team

[hot warren]

When realese 1.1.1 global update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @hot warren. Once we do, we will publish further information in #news.

[night cloak]

Why does metro royale says

[terse plume]

Guys please fix the issue with quick scope icon and messgae icon that is not clear after the new update.

[night cloak]

Why does metro royale says I need to be invited

Beacuse I can’t I play the game metro royale it says I got to be invited

is your account is a guest?

like guest account not connected to anything

Yes

Oh after update they put limitation for guest account

So can I link my Apple or google to guest or something

yea

And then I can play metro royale

yes

Omg thanks

Will they send me a link. Or something?👀

Just as long you not using a guest account you can do everything

[sick shale]

@night cloak Just incase you're not aware of guest accounts feature restrictions:

[stark quarry]

Guys i answered their questions but no one replied and when i logged in again the hacker had spent all of my uc! Is their anything i can do?!

[hoary quest]

im gonna try get my bros account back, my bros account has many progress but got ban for 10 years and have no valid reason

[polar marsh]

@hoary quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@stark quarry Answer the questions again, and be patient

[stark quarry]

Is there a specific format that my answer should be in?

[frank vapor]

i cant* download maps
i tried the app mentionned in #faq and even reinstalled the game

[sick shale]

@stark quarry You can copy their questions and answer them 1 by 1

[simple heath]

hell

[stark quarry]

Ok thank you I’ll try again

[rich slate]

Guys please fix the issue of the login I can’t login to my account with home wifi I don’t know why please help us and fix it

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @rich slate.

[frank vapor]

i cant* download maps
i tried the app mentionned in #faq and even reinstalled the game

[night cloak]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[sick shale]

@night cloak Contact customer service

[night cloak]

@sick shale bro I have 1 problem

[sick shale]

What's it

[night cloak]

When I chose krjp I can play pmco in eourop

@sick shale

how do i do this @sick shale

also wondering if I pick krjp then have a friends playing asia wonder if I can join them or not

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

But does it like giving you point or something if I played asia with them?

It said it's still the same as the old one but didn't say if the ranking thing still the same

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @night cloak.

[night cloak]

When I chose krjp I can play pmco in eourop

@sick shale sorry for questions

[sick shale]

@night cloak They're using the rooms system so there shouldn't be any issues with that.

[night cloak]

@sick shale thanks bro

if i lose point while i am with my friend in med east server and my server is Europe do i lose point in my main server too or in med east ??

rank point how will work ?

@night cloak u wont lose points from eu server if ur playing in med server. youll either rank up or derank in the particular server you're playing on

[frank vapor]

i cant download maps
i tried the app mentionned in #faq and even reinstalled the game

[sick shale]

@frank vapor That subpoint has been removed, what's the problem again

[frank vapor]

you know there is a download bar in game
so, when i launch download there is 0.00kb/s

[sick shale]

Have you tried to change your DNS settings?

[fair isle]

in my inventory it shows me i have the skin even tho i dont own it, the same goes for the m24 on livik

[frank vapor]

@sick shale yep
also tried to use vpn and different servers

[sick shale]

@fair isle We're aware of this bug, please report it in #old and remember to include the following details:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[main moth]

Why cant i use 90fps anymore? Im still using the same ipad but i can only run smooth extreme and not 90fps anymore

[sick shale]

@frank vapor What about storage of your phone

[frank vapor]

i have 1.6gb free now

@sick shale i could download them few days ago but after when livik map stopped at 60mb, nothing is downlaoding anymore

[errant pumice]

Hi
My account has been hacked and I don’t know about it some used my account
in PUBG and play with it and I get my link account back but I find my
account is banned please un banned my account
My iD 511710954

[polar marsh]

@errant pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main moth]

Why cant i use 90fps anymore? Im still using the same ipad but i can only run smooth extreme and not 90fps anymore

[night cloak]

Dispight the best service money can buy and a high end device i can't play the game because of the stupid loading icon and ive reinstalled twice already fix your game and stop adding trash to the game no one ever asked for just because your devs dosen't mean you know what we want

[frank vapor]

thats connection thing to their servers
when you got something new on your acc it will be uploaded ans saved in their clouds in your account

[night cloak]

@frank vapor i have no idea what that means i just want my game run smoothly again

If i cant play i cant complain about hackers

[frank vapor]

that thing is only in lobbys i guess

@queen flower maybe your voice chats were on "All"? (#old)

[queen flower]

no only team @frank vapor

[night cloak]

@queen flower This could be the factor of it
"Mic Is On All Chat"
"The stranger was bugging and has accidental access to your lobby, meaning they can hear you and talk to you whenever you're in a lobby/match."

That happened to me once with my friend.
Feel free to report the bug on #old .

[frank vapor]

he reported already

[queen flower]

@night cloak thx ^w^ this actually happened twice in a row

[night cloak]

This happened 3x on match even tho we did relog we can still hear my friend talk, this is a bug.

[queen flower]

i had a pleasant talk the got killed because i was distracted

[arctic stump]

Hello, how do I update my game? I am an Indian user, using global version , I see some of my friends have updated, I don't know how, some help would be appreciated

[frank vapor]

@arctic stump what device do you have

[arctic stump]

Poco f1 @frank vapor

[hot warren]

Pls Ans Me When Release 1.1.1 Global Update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @hot warren. Once we do, we will publish further information in #news.

[frank vapor]

have you checked updates in Google Play store?@arctic stump

[arctic stump]

Yes, the game is not there, and the global website isn't working for me @frank vapor

[night cloak]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[arctic stump]

I was using global English version, and servers are still working for me, I see some of my friends have not logged in for the past 18 days, the game stopped working for them I guess, but not for me, I can still log in, watch ads for coupons , enter and play games @night cloak

[twin basin]

I found this message sent to me while I was in the game, and when I went out and entered again, I found someone in a link to be Twitter with my email account ... Someone can help me plz

[night cloak]

You're from India so we can't help you with that.

[arctic stump]

@night cloak Idk , thanks? I guess

[weary cosmos]

game is lagging after update 💩

[night cloak]

Feel free to share your feedbacks on #old @weary cosmos .

@twin basin Do you still have access to your account?

[twin basin]

@night cloak yes

[night cloak]

Please contact the customer service via the in-game settings for further assistance, @twin basin .

[twin basin]

@night cloak

Can you tell me the steps plz ?

[night cloak]

You can click on that chat button on the top right to begin a conversation and start with "My account has been hacked". Then you need to answer the bot's question correctly.

[fallen anvil]

Anyone know any way to fix lag when open inventory.

[night cloak]

That has been a bug which has been encountered on some people and some of my friends. Feel free to report that bug on #old .

[fallen anvil]

Is not a problem big. But is annoying

[night cloak]

It does not happen to me but many of my friends encountered it. So if you want to report it feel free to report it on #old .

[final garden]

@night cloak Please I need help. My account is classified as 10 years without using any kind of cheat in the game

[polar marsh]

@final garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron hill]

I want to know why I didn’t get conqueror name tag and frame! They just gave me the conqueror avatar whats is the problem? And the 5 matches didn’t count I played 5 matches to take the frame avatar and name tag and the title! But they didn’t count it!

[sick shale]

@iron hill You'll get them in season 16

[iron hill]

Thank you

But the matches didn’t count?

[sick shale]

Screenshot of career results please

(Recent matches)

@iron hill You won't get the frame in S16, but the other rewards

[iron hill]

How come!!

To get the rewards including the frame i should play 5 matches and i did!!

[echo beacon]

@polar marsh My pubg. Id 5221077777
Notice server buys

@polar marsh plz help me My pubg. Id 5221077777
Notice server buys

[night cloak]

Could you explain your issue briefly, @echo beacon ?

[vital scaffold]

I played but i didnt get rank

I need 5 postive to get ace rank

[shy frigate]

Hi! I need help with my account. It says I’m banned for hacking or playing with hackers. I have never cheated or hacked in this game. I have worked very hard to get to where I am on PUBG Mobile. I really really did nothing wrong. My name on the game is “TBagBaby”

[polar marsh]

@shy frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@iron hill I think matches don't count when the rating is disabled.

[iron hill]

What should i do??

[vital scaffold]

@sick shale why cant i get rank

Its give me 0 rank in all matches

[main moth]

Why cant i use 90fps anymore? Im still using the same ipad but i can only run smooth extreme and not 90fps anymore

[echo beacon]

@polar marsh how many time launch pubg Mobile india version

[worn geyser]

Do we update the game in playstore? if yes does our resources that has been downloaded are safe?if no is the update happens ingame

[rare iron]

i am sorry to cheat but it have been passed two years and i love this game so much and i want to play it again so please please unban my email it an facebook email and it is this email [e-mail] i really love the game so please help me

[polar marsh]

@rare iron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[maiden kernel]

A cheater is livestreaming

[night cloak]

For which update, @worn geyser? Resource packs normally have to be downloaded after a bigger update.

[sick shale]

@maiden kernel Report them to Facebook

[maiden kernel]

The problem that is he sells hacks

[vital scaffold]

why is the game didnt give me postive

its all the time give me 0 postive

[green belfry]

@night cloak your opinion about rp skins

[night cloak]

That is because it’s a new season, @vital scaffold.

[storm flume]

Please avoid going off-topic, @green belfry. You may have unrelated conversations in #chat.

[maiden kernel]

I want someone from the support to see his livestream

[night cloak]

Or #pubg-mobile, @green belfry!

[green belfry]

I came to wrong channel sorry

[vital scaffold]

new season come in 1 hour later

[night cloak]

When a season is about to reset you can no longer gain/lose points.

[odd burrow]

Why can't I access my Prime subscriptions.. Is this a problem with anyone else?

[vital scaffold]

i just need 5 point to ace

[night cloak]

That is no longer possible, @vital scaffold.

[maiden kernel]

if someone from support team sees this msg... Please check this page on facebook
id 109205673918039
He sells hacks

[night cloak]

@maiden kernel Report them to Facebook

[maiden kernel]

I reported him so mny times... But nothing happened

[timber compass]

I got error while purchasing uc from midasbuy.

@thin halo

Anyone.

[sick shale]

@timber compass For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail]

[viral ocean]

Why does it still says krjp eventhough i selected asia?

[sick shale]

That's your current server

[viral ocean]

Yes, but i want to change it.
I havent played a single match

[placid steeple]

Hello

[viral ocean]

As u can see i have the server selection option, but i cant change it

[sick shale]

@viral ocean What happens when you click Ok

[placid steeple]

I want help, please

What will happen if I transfer information outside the European region? @sick shale

[viral ocean]

Idk, maybe it will select krjp cos at the end of the video it says krjp

[sick shale]

@placid steeple Your PUBG MOBILE account will be deleted

@viral ocean No, as I said it's just the current the server. Not the one you selected

[placid steeple]

@sick shale Well, why did the change country button not appear to me since the account was created and it did not show me a country or any offer at all? @sick shale

[terse yoke]

How do i change my server location back?

And why it has to wait like 60 days????

[sick shale]

@placid steeple You can't have that option due to EEA laws.

[sick shale]

From settings

[terse yoke]

I'm sorry i didn't know about the new rules but i was accidentally click it to other server, and now i can't change it back 😭

[placid steeple]

@sick shale

Well how can I solve this problem? What caused it?

[terse yoke]

How do i solve this problem? Any help?

[dapper cargo]

Where is the port? I can't find it on the map

[sick shale]

@placid steeple There's nothing to do, except creating a new account outside the EEA region.

[desert prism]

I want to change my server

By mistakenly changed today

[dapper cargo]

Where is the port like the location is not on the map

[onyx plover]

why my plus prime like picture gone from phone how can buy it on phone ? any solution ?

[night cloak]

My friends account was hacked today and we need help getting it back what do I do

Contact the customer service in-game for further assistance @night cloak .

[pearl pumice]

please remove the 60 day server change

[night cloak]

Feel free to share your feedbacks on #old @pearl pumice .

[upbeat cargo]

What a suprise. I was here 2 months ago, because my sensitivity is fully changed because of some kind of bug. I doesn't played bigger scrims/tournaments with my team because I can't played that well like I did since season7 to season 14. Then in season 15 my sens. got bugged or I don't know, I actually tried everything to fix it, I couldn't fix it, so 2 months ago I came here, maybe anyone can help me, they said, to write my problem down in bug reports. I did. They .... did nothing. I waited 1 season, maybe season change/update can fix it. I'm so mad and I'm about to leave this game because this is a joke 🤡
But atleast, we can buy expensive skins 🤡

[onyx dagger]

As you have reported this in #old, @upbeat cargo, The Team would look into this, Tho it may take some time to fix everything.

[iron fog]

Game is lit, buuuut, if I don't want to link an account anymore because of hackers, y did it make it so that guests can't go over silver, it makes mo sense that, "so cheaters can't rank u up" aren't they working on getting cheaters out of the game???

[onyx dagger]

Feedbacks/Thoughts are welcomed in #old, @iron fog

Could you check if you do have the prime symbol near your name in the lobby, @onyx plover?

[upbeat cargo]

@onyx dagger Yeees, I heard this before, and what time does it will take? I reported it 2 months ago. I'll wait for like 2 more months, maybe 4, maybe 6 or maybe a year? I'm so tired of these promises.

[onyx plover]

@onyx dagger Yeah but its other plus not like on RP

its so diffrent

[onyx dagger]

How do i change my server location back?
Please refer to this channel's pinned messages for further information, @terse yoke:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

I want to change my server
You may Change it after 60 Days, @desert prism.

[onyx plover]

@onyx dagger look its different

[terse yoke]

Still can't change it back

[night cloak]

What device are you using, @onyx plover?

[onyx plover]

@night cloak I used Gameloop 7.1 on emo its enable but on phone its gone

[viral ocean]

RP prime is only for android@onyx plover

[night cloak]

What phone, @onyx plover?

[onyx plover]

Here gone

[night cloak]

What phone, @onyx plover?

[vagrant lagoon]

What if someone clicked the wrong server by mistake can they switch back??

[onyx plover]

Iphone 12

[night cloak]

RP prime is only for android@onyx plover

[onyx plover]

Why ?

[viral ocean]

told u

[onyx plover]

😐

[viral ocean]

Its a google play collab@onyx plover

[vagrant lagoon]

Rip

[viral ocean]

@vagrant lagoon they cant, ig

[onyx plover]

I don’t have android

Any other solution to can buy it ?

[odd flame]

I accidentally clicked the wrong server by mistake, I meant to press NA but pressed EU, can someone help me

[night cloak]

Hello, I bought uc for 49.99 pounds and then purchased the 23.99 pass for me, then while I was trying to gift the 23.99 pass to a friend I realised I can only send it directly by card if I knew that before I would have made 2 different purchases from the beginning, is there a way for my friend to get the 23.99 pass while my uc are taken?

[celest shadow]

Unfortunately, there is nothing we can do to help you, @odd flame. Did you change your server from the settings?

[odd flame]

No

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[vagrant lagoon]

My region is on NA but only shows me my EU stats why?

[celest shadow]

You can change your server from the settings menu, please be careful, @odd flame.

[viral ocean]

@vagrant lagoon cos u selected eu server

[night cloak]

I tried to contact but nothing helps, is there a uk number I can call?

[odd flame]

Do I click the "fix" Option?

[vagrant lagoon]

@viral ocean my server is NA though

[celest shadow]

No, @odd flame. Go to your Settings and scroll down.

[odd flame]

So I can redo it?

[celest shadow]

There should be an option to change your server.

Select the sever you prefer, confirm it.

[rough laurel]

I bought Elite royal pass and missed the first items option. I want Artyom outfit instead of Anna. I thought that was some story text so i skipped it. Is it possible to change it? tried to contact through email and ingame support but got reply from bot with no solution at all

[celest shadow]

That is unfortunately not possible, @rough laurel. The banner is quite confusing but that is actually the selection menu.

[odd flame]

Like I pressed it in the top where you can chose maps but it got locked from there, I didn't go to settings

[celest shadow]

Can you send a screenshot, @odd flame?

[odd flame]

Yeah sure

[rough laurel]

if they put it like UC or AG option then it's not gonna be confusing. so its not possible to change at all?

[celest shadow]

Good point, and that is true. As far as I know, I do not think you can revert your selection. However, contacting the customer service would not hurt. You can always redeem the other Metro: Exodus exclusive character from the redeem section if needed.

[night cloak]

This is worse than I’ve ever imagined IDIOTS

[rough laurel]

is there any real way to contact pubgm customer support? like everywhere they reply are bots

[night cloak]

You uneducated devs stop messing with us

[celest shadow]

Those are FAQ bots, @rough laurel. You will need to answer the questions to be redirected to the proper customer service representative.

Feel free to share your concerns in #old, @night cloak.

[viral ocean]

@vagrant lagoon idk man, i cant even change my server selection

[odd flame]

It got locked from there,

[celest shadow]

Are you unable to click the Settings button, @odd flame?

[upbeat cargo]

And I doesn't got answer 🙂

[celest shadow]

How may I help you, @upbeat cargo?

[odd flame]

I am but like before that option dropped, the arrow pointing downward so you can change server, I click EU by accident then I got locked from there

[celest shadow]

Does it say 59d 23h in your Settings, @odd flame?

[upbeat cargo]

I talked with Newo this

[odd flame]

Yes

[upbeat cargo]

If you scroll up a little more, you can see more of my problem

[rough laurel]

can't reach them. all of that answer redirected to automatic reply

[odd flame]

Ikr

[vagrant lagoon]

Region is on NA but stats show EU server

[celest shadow]

Unfortunately, you will need to play in Europe (if you are alone) for another 60 days before you can switch to another server, @odd flame. If your team leader has his server locked in as North America, you can play in NA.

[odd flame]

They don't help, this is serious

[night cloak]

Is there any number I can call to contact pubg?

[iron fog]

@celest shadow i dont have any of those because personal reason, and i am 15 so im not allowed to have social media a stuff so i cant link any acounts because of those reasons

[celest shadow]

Can you try repairing your game, @vagrant lagoon?

[faint star]

Somebody can help me ?

[celest shadow]

I understand, @iron fog. Unfortunately, you will need to link a social media account to progress further into the game. Please try to at least use Google Play Games or Game Center as they are meant for games, and not otherwise social media related activities.

[cinder marsh]

Any news on pubg india

[faint star]

He just bought the battle pass and I automatically claim the prizes, the problem is that I claim a prize I didn't want (I claim women's clothes

And my character is men, what i can do for it ?

[celest shadow]

I'm sorry, but I do not think you can revert your selection. Feel free to redeem the other Metro: Exodus exclusive character on the redeem section.

[onyx plover]

@faint star yeah same problem

[viral ocean]

@faint star change to a female character, it happened to me too

[rough laurel]

lol i'm in the same situation and cant reach "real" customer support anywhere

[faint star]

Wtf, I can’t, I have all my clothes are for men

[odd flame]

So if we fix the game will it reset the Server we accidentally clicked?

[onyx plover]

my character was Andy

[celest shadow]

The selection for the first level of RP reward is actually the banner you get after you purchased Elite Royale Pass.

It will not, @odd flame. You will need to wait another 60 days before you can change it.

[rough laurel]

this is so wrong to put selection page like some kind of story message

[celest shadow]

I was confused myself but I did not claim the rewards instantly, unfortunately this cannot be reverted.

[sharp reef]

Seriously isn’t there another way i did it too bymistake

[odd flame]

How can we contact real Customer service providers?

I'm honest pissed rn

[viral ocean]

@sharp reef no

[celest shadow]

What is your preferred server, HypnotizedWarrior?

[rough laurel]

everyone in this section are pissed too hahaha

[odd flame]

NA but I accidentally clicked EU

[celest shadow]

You have one chance to change your server from the Settings before it is locked for 60 days.

Was it not automatically NA, @odd flame?

[odd flame]

No

[celest shadow]

What was the automatically chosen server for you when you enter the game?

[faint star]

This cannot be reverted ? So we have to keep it? Wtf is going on with Pubg, they suppose to fix it.

[odd flame]

Eu for some reason

[vagrant onyx]

If you don’t select server its will automatic select the server that you played in season 15 maybe i heard them saying that

[upbeat cargo]

@faint star They won't don't worry about it 🤡

[sharp reef]

Mine was europe I accidentally switch it to SA 😢😥

[celest shadow]

Correct, Yore. It automatically selects the last played server.

[odd flame]

Wow just wow I need actual useful costumer service providers

[viral ocean]

But now i cant change it

[faint star]

pubgmobile.helpshift. com/a/pubg-mobile/

[celest shadow]

Sorry, @odd flame. We provide community support and it is limited here. Only the in-game customer service can assist players further, more than we can in Discord.

[faint star]

This is the link of costumer support, maybe they can help

[odd flame]

I did but they keep sending the same message over and over

[rough laurel]

no it doesnt. the last 10 match i played is on KRJP server and when i logged in, the server is Asia

[odd flame]

Jleve fr but I was playing in NA but it auto to EU

[upbeat cargo]

What a suprise. I was here 2 months ago, because my sensitivity is fully changed because of some kind of bug. I doesn't played bigger scrims/tournaments with my team because I can't played that well like I did, I played the same sensitivity since season7 to season 14. Then in season 15 my sens. got bugged or I don't know, I actually tried everything to fix it, I couldn't fix it, so 2 months ago I came here, maybe anyone can help me, they said, to write my problem down in bug reports. I did. They .... did nothing. I waited 1 season, maybe season change/update can fix it. I'm so mad and I'm about to leave this game because this game is a joke
But atleast, we can buy expensive skins 🤡 🤡

[faint star]

Yes :/ idk why Pubg put 2 options if the stupid game will claim what they want, and not what the players want

Plus this game idk where is costumer support!

[odd flame]

Fr

[celest shadow]

I'm very sorry to hear your frustrations, @odd flame @upbeat cargo @faint star. Please do provide your valuable feedbacks about the Royale Pass, Server Lock and the sensitivity change in #old.

[faint star]

I already did, let see if they fix it

[odd flame]

I'ma redo mine

I have to wait 5 h

[upbeat cargo]

@celest shadow I did reported it in #old 2 months ago. I'll don't do it again for nothing, I think this game was enough for me for a while, I played since season 1, I played competitive, everyone of my team said their sensitivity is still the same, so it is a bug. I don't want to leave this game, but I can't play like this, you knoe how annoying is this, to play competitive with bad sensitivity trought 2 months?!

[celest shadow]

I understand, @upbeat cargo. You can always get around this by setting a new sensitivity and practice in the Cheer Park or Training Ground. I know it is not easy to practice and get used to a new sensitivity, but this is the only way at the moment.

[upbeat cargo]

@celest shadow actually, new sensitivity is not a way, because, this is a big bug, I set a new sensitivity and the game just ignore it, like nothing happened, and still the same bad. It's shaking/jumping left and right, and I'm non-gyro player, I used to play like no recoil. I tried every way I know would help, but they doesn't, sadly.

[gentle ember]

Pubg unban kab hoga

[storm flume]

Please do not use languages other than English, @gentle ember. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Feel free to provide your feedback in #old, @fluid crest.

Why my other seasons stats are not showing in europe and other servers only showing middle east stats i also changed server to europe this setting is not good.

[honest bronze]

Pubg mobile to india version convert incase bay a royal pass added to indian version??

[night cloak]

i saw that pubg mobile has started to transfer data of indian players to indian severs so will i be able to play with them in global version till indian version release or they wont be able to play in global version

Playing from season 3 all stats and ranks gone this is foolish setting they should work on optimizing the game instead of this server setting.

[surreal turtle]

@night cloak wtfff seriously?

[vagrant onyx]

@night cloak if its a bug they will fix it 👍🏼

[surreal turtle]

So I like whoever has conquerer in middle East but from Asia.
He can't see stats?

[vagrant onyx]

If you see your ranks missing + tier not show = its might be a bug after they make hot fix or wait till next update its get fixed @night cloak

[night cloak]

Atleast my stats and ranks should be shown in all servers its not good such a childish behaviour from devs.

You can still access your previous season stats via season 16 > profile, @night cloak.

Lets see if thet fix it or not.

[vagrant lagoon]

That's too much work

[night cloak]

i saw that pubg mobile has started to transfer data of indian players to indian severs so will i be able to play with them in global version till indian version release or they wont be able to play in global version

Feel free to provide your feedback in #old.

[night cloak]

@night cloak what about this

[surreal turtle]

Or if I have I'd in global version from India. If I buy RP will it be transferred to Indian version?@night cloak

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @surreal turtle.

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[native pecan]

I have a big problem with the new update that will affect my rating, which is that I have selected a (North American) server, but it appears in that it is in the Middle East.

when I enter my file I see it in the Middle East, but all of my friends when they enter my file they see it in North America!!!

My highest rating is in North America, so I want to play in North America server, but I can change it, I have to wait 60 days 😱

What is the problem and why was the Middle East server selected in my account, even though I was located in North America?

Please urgent solution because this will affect my game and my ranking for this season

This is my ID : 5199137726

[night cloak]

Please share a screenshot, @native pecan.

[night cloak]

You’ll have to wait the 60 days, @native pecan.

[night cloak]

When I Brought Elite Pass I Automatically Get Female Characters In The First Rank Reward And Didn't Allowed Me To Select Any Character I Wanted The Male Character But It Give Me The Female Character Please Help

[native pecan]

When i play with my friends the points go to North America but in my file appears the server is in Middle East !!!

Also when my friend selected to my file they say that my server selected to North America but when I open my file I see that my server is Middle East !!

[fallow sierra]

It should reach to gold 3

pls help

[night cloak]

You may have accidentally selected Middle East without knowing, @native pecan. If your friend selected the North America server and you okay with him the system chooses the party leaders server. You’ll need to wait 60 days to change your server again.

[magic mica]

How do i get out?

[native pecan]

@night cloak why i have to wait , I already chose North America not Middle East but when I restart I chocked when i see it in Middle East , so this is not my mistake, please help

[night cloak]

Read my last message the answer has not changed in the last minute.

[magic mica]

I'm stuck

[night cloak]

please share screenshots, @fallow sierra.

[fallow sierra]

ok

[night cloak]

Try move around, jump or prone.

Now what is your rank, @fallow sierra?

[fallow sierra]

that is the last season

[magic mica]

It says locked

[storm flume]

Hello, @magic mica!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fallow sierra]

Sliver 1

[indigo storm]

Unable buy uc in game

Always redirecting to home page

[night cloak]

Screenshot please, @fallow sierra.

[fallow sierra]

this season

[night cloak]

Please share a short video clip of the issue, @indigo storm.

Correct, @fallow sierra.

[fallow sierra]

ok

i cannot send right now but i can give you my ID

[night cloak]

Feel free to send it when you can.

[fallow sierra]

ok

[fallow sierra]

5233294024 my id you may check

[night cloak]

Country, @indigo storm?

[still drift]

I just change my server mistakenly,How Can i fix This thing now...??

[magic mica]

Lost the back pack and the helmet lvl 4 all bc of this cool bug :)

[night cloak]

@still drift You can after 60 days.

[fallow sierra]

@night cloak U my check 5233294024 that my id

[still drift]

But changed server Show High Ping

[night cloak]

You can change your server from the basic settings.

server TIME ?

[still drift]

I want to Back in Asia Server,please Help me to Fix this

[night cloak]

i mean if i want to change once again

@night cloak You can use only 1 server every 60 days. Choose wisely.

[still drift]

i'm in asia,and its changed to middle east

[indigo storm]

@night cloak india

[storm flume]

Please refer to this channel's pinned messages for further information, @indigo storm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@still drift You cannot if you have already changed it from the settings.

@night cloak And IF MY FRND SEVER EUROF AND MY SERVER ASIA and He leadar Then I plqy

[fallow sierra]

If you are diamond when the season end you reach to gold 3 but i reach to sliver 1

[night cloak]

@night cloak If your friend invites you, you will play in Europe.

If I pick krjp but friends play asia and if I join them will I got point or I don't got point at all

You’ll get points for the Asia region, @night cloak.

@fallow sierra Maybe you are checking the wrong server?

[fallow sierra]

no

[night cloak]

Oh alright cool

What’s your ID? Do you have info visible to public?

[fallow sierra]

my id??

[night cloak]

Yes.

I want to check it real quick.

[fallow sierra]

5233294024 my id you may check

[night cloak]

In which server/mode you were diamond?

[fallow sierra]

Asia

[subtle spoke]

anyway to avoid meeting hackers ?

[night cloak]

@night cloak if A man make room in eurof and my server asia i can play

@fallow sierra Looks like I cannot check it myself. Could you share two screenshots of your highest tiers? One from this and another from season 15?

@subtle spoke Unfortunately, no.

[fallow sierra]

my highest rank

[night cloak]

@night cloak If they invite you, yes.

[fallow sierra]

My highest tiers @night cloak

[night cloak]

if i Go With room id r password

@night cloak

@night cloak Haven’t tested it yet. Will let you know.

@fallow sierra And a screenshot from the current tier.

Current season.

[fallow sierra]

oh ok but i am at online school right now

[night cloak]

Feel free to share whenever you are free.

[fallow sierra]

ok

[smoky locust]

Hey my gyroscope is getting inverted frequently in the game and I can’t play at all it auto aims wherever I uninstalled and installed also repaired nothing is working can someone help me out please?

I’m using an IPhone 11

This is really causing me a lot of issues when playing as I’m a full gyro player

[fallow sierra]

@night cloak there

[quasi nimbus]

Who is the owner??

[vagrant forum]

The owner of what?

[quasi nimbus]

Actually i got ban for 10 years without any reason

[polar marsh]

@quasi nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@fallow sierra It looks like it is a guest account. The highest tier the guest account can reach is Gold 5 from this season. And, your rank was reset accordingly.

[odd cave]

@night cloak hi ghost

[night cloak]

Hey! How can I help?

[pliant gate]

I live in canada and for some reason my server is Europe, anyway i can change that or I’m stuck in eu??

[fallow sierra]

So how to make it connect to other acc

[night cloak]

@pliant gate You can change it from basic settings.

@fallow sierra From your basic settings.

[pliant gate]

ooo thank youou

[fallow sierra]

i still don't understand

[pliant gate]

Do i have to wait 59days omg

[night cloak]

@fallow sierra Let me know what did you not understand.

@pliant gate Yes. It looks like you have changed it 3 hours ago—manually.

[pliant gate]

so I’m stuck in eu?

[night cloak]

For the next 60 days, unfortunately.

[pliant gate]

wow

thank you

[night cloak]

Feel free to share your feedback in #old for thus recent change.

[plucky quiver]

Still nothing

[night cloak]

@plucky quiver Yes?

@woeful vault Try to switch between mobile data and WiFi.

[woeful vault]

I am getting 50 mbbs

[plucky quiver]

I didn’t get any silver from last season for some reason

[woeful vault]

@plucky quiver only if ur gold and above u get silvee

[night cloak]

@plucky quiver Try to log out and log in again.

[rustic sentinel]

Why Twitter is not unlinking?

[plucky quiver]

I was crown 4 @woeful vault

[night cloak]

@rustic sentinel You need to wait 21 days.

[woeful vault]

@night cloak not working

[plucky quiver]

If I deleted my mail was the silver deleted?

[night cloak]

@woeful vault Try different internet connection. Like a hotspot from your friends or parents phone. It is a network error.

@plucky quiver No. I remember I didn’t get the silver on my first login.

[plucky quiver]

Ok thx

Yep still nothing

[night cloak]

Try to login at a later time.

[plucky quiver]

Damn oh well

Ok 👌

[terse knot]

Did they forgot to add Avatar in Royal Pass? Its nowhere to be found. :(

@lime juniper

[graceful plaza]

Aight i found a cheater,he just shoot me with 100% accuracy 400m away

[storm flume]

Hello, @graceful plaza!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[graceful plaza]

And i killed in 3 hits with lvl 3 vest

[vale moat]

Can i earn rating point in other server if my selected server is another

[night cloak]

My 500 UC is deducted without any reason

[celest shadow]

Let me check for you, @terse knot. Please wait.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[graceful plaza]

Maybe hacked or illegal top up?

[celest shadow]

You will only earn points in the server you locked in, regardless of which server you play on, @vale moat.

[vale moat]

Ok

[terse knot]

@celest shadow thanks

[night cloak]

No i purchased UC from Midasbuy before ban

[dull bronze]

Hi Team Pubg,
Im from india. So can i buy RP16 in global Version...???

Hello there

[night cloak]

If you already have UC, you can.

[celest shadow]

It is not available in the Royale Pass, @terse knot. Feel free to report this in #old.

[fiery plinth]

TDM BUG NOT STARTING AND SPECTATE NOT WORKING
Id 5643281108
Device galaxy note 10 exynos
Wifi
Sri Lanka

[night cloak]

@fiery plinth Please could you record your screen and share the video in #old with the following information?

[silent prism]

How can i solve this problem

[night cloak]

@silent prism Try to switch between mobile data and WiFi.

[fleet wolf]

Anything we can do to switch the RP character choice redeem. I upgraded and pressed collect, it automatically made me choose female character..

[silent prism]

@night cloak internet very high not low

[storm flume]

Hello, @fiery plinth!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[woeful vault]

I cant hear my teammates or talk

[night cloak]

@silent prism It doesn’t matter. Try to switch to mobile data if you are on WiFi, and WiFi if you are on mobile data.

[dense lintel]

How to leave rp team?

[night cloak]

@woeful vault Do you face it every time?

[dense lintel]

How to leave rp team?
@dense lintel 🙄🙄

[pastel anvil]

Why can’t I leave this rp team it it’s only me and in the description it says you can’t leave if 2 member are inside already, my friends are in one rp team already I should be able to leave since I created this rp team by accident 😭

[woeful vault]

@night cloak only now and can't even enter game again

[fiery plinth]

I know switching but no signal i use an adsl

[night cloak]

@fiery plinth and @woeful vault Please try with mobile data and see if the problem still persists.

[woeful vault]

@night cloak ok

[night cloak]

@pastel anvil You, unfortunately, cannot leave it.

[fiery plinth]

I have no mobile data signal in my place

Why pubg is not giving a permanent solution

[pastel anvil]

Welp that a big rip :/

[crude citrus]

what if i want to play with my friends from middle east? do I have to wait 60 days?

[night cloak]

@fiery plinth It is not PUBG but your ISP. It will get really complicated if we start a debate. I recommend you finding a different internet source.

@crude citrus Your friends can invite you and you will be able to play with them.

[fiery plinth]

It worked with the same isp few days ago why now

Plz tell me the problem i will talk to my isp

[cerulean delta]

if went different server they and your friends different servers you cont get points

[dull bronze]

@night cloak Thank you dear

[night cloak]

@fiery plinth I’d recommend to call your ISP and ask what is going on. If they have no clue—the best suggestion I can give you for that issue is, go to Facebook and search for PUBG MOBILE YourCountryName and join the group. Ask there if anyone is able to play. If they are, just ask them what they are doing to achieve that.

[crude citrus]

@night cloak ooo really? omg thanks🙏

[cerulean delta]

saved your life

idc for points any more

[heavy vortex]

I can't collect this

I did 2 times

[dense lintel]

How to leave rp team anyone will tell?

[fleet wolf]

I'm in Australia, Asia is usually the least ping, but now sometimes North America is better (plus it has english players). And you really want me to stay on one server even if the ping gets worse :/

[vestal shell]

when will pubg unban

[green mantle]

helppppp

[vestal shell]

yes @green mantle

[green mantle]

i cant select asia server i set it up to asia and then it shows SA now helpppppp meeeeee

[vestal shell]

i cannot

[green mantle]

i cant play randoms in asia now 🥺

[vestal shell]

byeee

[green mantle]

was that a glitch then i set it up to asia bro

[vestal shell]

i am sorry im not a mod sorry bro i am just a radom person

[green mantle]

i hope mod help me i can provide my pubg id

[heavy vortex]

@vagrant forum help

[green mantle]

help server issue please i cant play solo anymore in asia

[young wolf]

How to post my videos inside #content content creators

[heavy vortex]

Refer to #735483472432594994 under Community@young wolf

[willow trout]

@everyone I have a question,im an indian player if i buy rp in pubgm global version and when pubg releases pubgm india does my rp come with it?

[chrome veldt]

i have recently installed pubg mobile lite on my smartphone....As i am not used to play games on smartphones....Is there any legal method to play pubg mobile lite through keyboard and mouse?

[night cloak]

Subscribe this good man

[zealous quest]

I bought Prime Plus but didn’t get it Device: Iphone SE 2

[young wolf]

What am I supposed to do with
#735483472432594994
اتمنى التوضيح اكثر

[storm flume]

Please do not use languages other than English, @young wolf. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[icy night]

How to transfer maps and resources packs

[thorn apex]

@young wolf you can apply for the content creator role by clicking on the link under community, content creator from #735483472432594994

[green mantle]

i cahnged my server to asia but it shows SA help cant change anymore

[zealous quest]

You have to wait 60 days I believe @green mantle

[green mantle]

why shuld i when i set it to asia

it's clearly thier fault game is full of glitches

[humble ginkgo]

When is pubg mobile india releasing?

[chrome veldt]

@green mantle @zealous quest .Is there any legal method to play pubg mobile lite through keyboard and mouse?

[green mantle]

its not on gameloop?

[marsh kraken]

@humble ginkgo No ETA (Estimated Time Of Arrival)

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @chrome veldt.

[chrome veldt]

@green mantle i have recently installed pubg mobile lite on my smartphone....As i am not used to play games on smartphones....Is there any legal method to play pubg mobile lite through keyboard and mouse?

[zealous quest]

You can only do it one time maybe you accidentally switched to SA and you wouldn’t be able to switch back to Asia and need to wait like 60 days

[marsh kraken]

@chrome veldt Refer to the bot message above.

[cyan citrus]

every time i send rp request , it says your friend has declined the request

[night cloak]

@cyan citrus Your friend turned on “don’t accept any requests.”

[cyan citrus]

@night cloak from where ?

[potent heath]

Mods..
When does s16 end?

[night cloak]

From those gifting settings, I think.

[cyan citrus]

can u tell pelase

[night cloak]

@potent heath In 2 months.

I need to find it.

[potent heath]

Seraphine...exact date

[cyan citrus]

ok if u can tell me , please

[night cloak]

You can find it yourself, if you actually look for it.

[cyan citrus]

im looking

[marsh kraken]

@night cloak You can share media in #media

[night cloak]

ok

@potent heath One day after RP ends.

[zealous quest]

Can someone help me with a refund? Please ASAP I bought the Prime Plus but couldn’t claim the rewards, I have evidence and stuff

[night cloak]

18th January, @potent heath

[marsh kraken]

@zealous quest Refer to 4.1 in #faq

[cyan citrus]

@night cloak i cant find that option

[rain sedge]

@night cloak how to change the server again? I have to wait 60 days :( help me pls

[night cloak]

Wait 60 days.

@cyan citrus I can’t find the gift option on this new interface. Maybe @night cloak can help.

[vernal vessel]

I cant change my region whenever i try to change it , this comes up

[night cloak]

@vernal vessel You cannot change if you are trying to change it to Pakistan.

[cyan citrus]

@night cloak can u help please ?

[robust coyote]

I bought 600uc and I did not receive it

[night cloak]

Do you meet all these requirements with your friend?

[cyan citrus]

yes i do

[night cloak]

Try restarting your game.

[night cloak]

What level is your friend in-game?

[cyan citrus]

66

[night cloak]

@night cloak Could you find this settings for him?

I lost the gift section on this new update.

[abstract charm]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @abstract charm. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I could see all the people I have gifted somewhere in the settings.

@abstract charm Yes?

[robust coyote]

@night cloak after buying 600uc I did not receive it is there a delay or something?

[thorn apex]

@robust coyote U can refer to subpoint 4.1 of #faq

[robust coyote]

@thorn apex thanks

[marsh kraken]

@robust coyote From where did you bought UC?

[night cloak]

@robust coyote There shouldn’t be a delay. Wait 24 hours anyway. If it doesn’t work, just send your payment receipt to customer service in-game.

[robust coyote]

@robust coyote From where did you bought UC?
@marsh kraken In game

[marsh kraken]

Then you might need to refer to 4.1 in #faq

[abstract charm]

One of my friend has changed his server to north America but his in Asia so his ping in game is too high and he wants to go to Asia region again but the game says he needs to wait for 59days. So can you help

[cyan citrus]

@night cloak , i have to go if you find a solution please mention me

[rain sedge]

Wait 60 days.
@night cloak
That's horrible... Is there any other way to change the server again? :(

[thorn apex]

@abstract charm wait for 59 days

[abstract charm]

Is there no way

The ping is too high

[night cloak]

When pubg mobile india launch can anyone say

[marsh kraken]

Does the game automatically set the server to a location?

[night cloak]

No.

When pubg mobile india launch can anyone say
@night cloak please reply 🙏🙏

[night cloak]

It does at first yes, you get one free change.

[zealous quest]

@marsh kraken thanks for the help, I've got it figured out

[abstract charm]

The ping is too high so he can't play well and he needs to change the server....

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

He can change it in basic settings.

[abstract charm]

He can't it says wait 59 days

[marsh kraken]

@night cloak any idea from where I can set my server?

Cause I didn't got any yes message.

[night cloak]

Under basic settings, at the very bottom.

[marsh kraken]

Ok thank you.

[vernal vessel]

@night cloak so i will not be ever able to change it back to pakistan ?

[rain sedge]

@night cloak can you change my server back to Asia?

My id : 5120647715

[night cloak]

Also no. You must wait 60 days.

[ripe fable]

Why ain't it showing me in ranking

[night cloak]

@cyan citrus Ask your friend to go here and turn off decline at the bottom.

[plain zodiac]

how to change the server again?help me pls

[night cloak]

Pubg mobile india trailer will release when

[thorn apex]

@plain zodiac basic settings

[night cloak]

S16 FAQ

Q. How to change the game server?

You can change the game server from the game’s basic settings. You can only change it once every 60 days. Choose it wisely.

Q. What if I want to play on a different server with my friends?

If your friend plays on a different server, they can invite you, and you can play on their server. Transferring team leadership will switch the servers.

Q. How can I leave an RP team?

Players cannot leave an RP team after it has been formed. (If the team has 2 or more members).

[cyan citrus]

@night cloak thank u so much

[night cloak]

@night cloak will pubg mobile india launch this month

[noble forge]

Hey yo all !

[plain zodiac]

plz i need change my server back to Asia?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @noble forge. Remember to read through #faq before asking questions in the support channels.

Please refer to this channel's pinned messages for further information, @plain zodiac:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@storm flume I don't want to read this please answer me or I leave

@night cloak Read it or leave, your choice.

[blissful valley]

Guys my account worth 10.000 usd
Not got stolen and the one who stole it has linked email and Facebook. I still have the ability to login. I need help

[night cloak]

Hey, we cannot do anything here in discord about the issue, @blissful valley. You have to contact customer support in-game for any reports or feedbacks. You can contact customer support via the game settings. Refer to FAQ 5.3 in #faq for further instructions on how to contact support.

[vast mica]

Wuuu

[night cloak]

@vast mica Aloha! How can I help you?

[vast mica]

Tell me how can I change my server after 60 days restrictions?..

[rain sedge]

Yeah, that's horrible. We have to wait 60 days

[viral ocean]

Yes, rip RP missions

[night cloak]

@vast mica You can change the game server from the game’s basic settings, after 60 days.

[vast mica]

Rip my ping.... High as burj khalifa

[faint star]

@night cloak big bug with battle royale pass, you can’t choose the 1st prize

The game automatically choose the famele character

[night cloak]

@faint star Is your character a male?

[stray bloom]

Hi can someone help me I have registered for pmpc but my account has germany set as country and I have been trying to change it to Pakistan for the last month but it is not changing and when I try putting my number I do not get otp so what's the solution for the country change or can I change my account for pmpc

[night cloak]

@stray bloom You cannot change it.

[faint star]

Yes, is male, but the game give me the famele, I didn’t have the option for choose

[severe drift]

I keep getting time out server disconnect fromed error been like this for few hours

[stray bloom]

@night cloak what can I not change the id or the country

[night cloak]

@faint star Apparently, I faced the same issue. Could you give me the following details?

▫️ User Identification
▫️ Device
▫️ Region
▫️ WiFi/Mobile Data
▫️ Character Gender

@stray bloom You cannot. Changing country to get items from a different country event is against the rules.

[faint star]

ID: 5309637881
Device: iOS
WIFI/ iPhone 11
Country: USA
Character Gender: Male, but game give me famele

@night cloak

[night cloak]

@faint star Thank you, dear.

[viral ocean]

Its because you pressed auto collect

[stray bloom]

@night cloak my vision have me the account as gift and he lives in germany

[viral ocean]

So the game gave u the female skin

[night cloak]

Yes, it is bugged. If there are two options, the game should not give you the female one.

[viral ocean]

Thats how it happened in my account

[faint star]

Exactly, the game should detect that you are male and give u male

[viral ocean]

Ok

[night cloak]

@stray bloom Account sharing is against the ToS as well.

[echo flame]

Hello. I have a problem when choosing a single server. I chose a European server, but the system was imposed on the Middle East server. I have a video. Please solve my problem as soon as possible.

[viral ocean]

543008362
Oppo K3
Indonesia
Male

[ember hawk]

Tell me how can I change my server before 60 days?..

[ripe fable]

Why is it not showing me in ranking?@night cloak

[stray bloom]

So is there anyway I can change account for the registration

[night cloak]

@ember hawk You can change the game server from the game’s basic settings. You can only change it once every 60 days. Choose it wisely.

[thorn apex]

@ember hawk u cant

[night cloak]

@stray bloom You cannot.

[viral ocean]

I edited my pubg id

[worn geyser]

How do i gain more silver and how much silver do i gain

[urban jasper]

I cannot find the purchase bonus rewards, please help

[night cloak]

@echo flame I do not understand Arabic, unfortunately.

@viral ocean Noted.

[echo flame]

@night cloak Hello. I have a problem when choosing a single server. I chose a European server, but the system was imposed on the Middle East server. I have a video. Please solve my problem as soon as possible.

[stray bloom]

But it would be unfair for my team as they have already registered so any way that can be helpful for them

[night cloak]

@urban jasper Tap on the UC+.

[thorn apex]

@echo flame you cant change it for the next 60days

[viral ocean]

Thanks

[rough laurel]

it happened to me too

[night cloak]

@echo flame Could you ask in the MENA server? It is in the #735483472432594994 3.1. The link.

[echo flame]

@thorn apex I know that I cannot, but the system imposed on the servant of the Middle East, what is my income

[subtle mulch]

How to enter metro radiation center

[stray bloom]

@night cloak But it would be unfair for my team as they have already registered so any way that can be helpful for them

[night cloak]

@rough laurel Share these info, please.

[young hinge]

@night cloak in India not able to purchase uc through any means help me out

[worn geyser]

Seraphine getting bullied

[night cloak]

@stray bloom Unfortunately, there’s no workaround. You should not have violated the terms of conditions of the game.

[echo flame]

There is no response from the Middle East server, not even from within the game. How is the solution?@night cloak

[night cloak]

@young hinge For anything India, please keep an eye on https://www.pubg.com/en-us/category/announcements-en-us. This is the global server.

[rough laurel]

ID: 579412682
Device: Samsung A8
WIFI
Country: Indonesia
Character Gender: Female (no option available for the outfit)

[night cloak]

@echo flame Please wait for a response. It is still very early in the morning.

[night cloak]

@rough laurel Thank you.

[ripe fable]

Ranking not showing!

[silver moth]

Where is purchase bonus?

[ripe fable]

huh ?

[night cloak]

@ripe fable Your country is no longer supported. Please keep an eye on https://www.pubg.com/en-us/category/announcements-en-us for more information.

[ripe fable]

Then why are the other people showing ?

[night cloak]

Maybe a glitch. You can try waiting until Sunday.

It resets every Monday.

@silver moth Tap on plus icon on the top right.

[echo flame]

@night cloak Now, I am forced to play in the Middle East server. What is my problem? It will not be a system imposed on a server and there is video filming How to impose order on the server

[round dawn]

Certain events are not showing for me, any reason for it. Also, how to fix it?

[night cloak]

@echo flame I cannot help you as I do not understand Arabic.

@round dawn Some events are restricted to some regions only.

[echo flame]

@night cloak ok

[round dawn]

Is USA a good region to play in (full events)?

[night cloak]

@round dawn You should select your region only. I do not recommend you doing something fishy.

@quick gust Self promotion is not allowed, soldier.

[round dawn]

My region sucks balls, no events at all

[delicate meadow]

Hi
I have a question about royale pass.
I chosed wrong reward for 1lvl, and can I change it ?

[rough kettle]

Hello i need help
Unfortunately without seeing the notice i have changed my server to middle east.
Now i want to change back to asia its showing wait upto 60days
Is there a solution yo change back to asia.
Plz can i change it before 60days

[chrome veldt]

@round dawn is it legally possible to play pubgm lite through keyboard and mouse?

[faint star]

@delicate meadow is a bug

[night cloak]

@round dawn Please go to #chat and talk about other things. You are talking about things that violate the game rules.

[worn geyser]

Does returner mission have a limit?If yes how many

[night cloak]

@delicate meadow You can purchase the other item from the redeem section.

[night cloak]

No there is not. Kindly wait 60 days.

[night cloak]

Limit? As in how many time you can get this mission?

[faint star]

@delicate meadow I had the same problem, I can choose the character, the game gave me the famele

@night cloak he is talking a about the battle royale pass, the 1st prize

[night cloak]

@chrome veldt It is not.

@faint star Yes. I’m talking about that as well.

[delicate meadow]

What we should do now ?

[faint star]

but buy from the redeem section is more expensive, I mean, that is a bug

@delicate meadow you should report it with @night cloak

Because many players are getting this problem, earlier some players had this issue

[delicate meadow]

Ok

[rough laurel]

PUBG need to do something with the level 1 RP reward as so many people had the same issue

[chrome veldt]

@night cloak i got error when installing gameloop application(or file) on my PC? it is saying some dll file is missing...plz help

[night cloak]

You will need to purchase it with 2700RP, even if the bug gets fixed.

[rough kettle]

Hlo can i change my server without waiting 60 days

[thorn apex]

u cant

[faint star]

Yes, most of the players bought it for the male, I am sure.. but the ID bugged @rough laurel sooo annoying

[storm flume]

You can now access #emulator-chat and #emulator-support, @chrome veldt. Revert this at any time by sending .emulator in #481204134859505684.

[rough kettle]

Many players have changed their server without knowing
Can pubg mobile fix this server issue

[thorn apex]

pls check pinned messages

[night cloak]

@rough kettle The system will select a server for you, based on your lowest ping and IP. You can change the game server from the game’s basic settings. You can only change it once every 60 days. Choose it wisely.

[rough kettle]

Already i have choosen a server unknowingly i.e middle east without seeing the notice. If there is another chance i can go back to asia server

Could you plz take to pubg mobile notice

[night cloak]

@rough kettle There’s no other option. Feel free to share your feedback in #old.

what if someone hacked into our account

[hardy kite]

Need help with something

See this train event thing where u click on a circle and get a mission to progress I'm stuck clicking on this train it says normal site continue I click yes it says players status is abnormal what do I do to fix this

[stoic dragon]

Wow...

[twilit wasp]

Hi I am an Indian user will I get my account back in PUBG M India? I have deleted Pubg global version after the IP level ban

[stoic dragon]

Did pubg scammed me? Or my uc just got bugged

[fleet wolf]

Yeah, we spend real money for the royale pass, and they won't help us if there's a bug (which is their fault). Ridiculous

[night cloak]

Contact the customer-service in game for further assistance @stoic dragon .

[gritty glade]

My issue still not fixed.
I purchased 500 UC via India Bonus Challenge but Not received in mail box, after 1 month i received it but only 300 UC? Where is my more 200 UC?
I mail and contact customer but they not replying

[night cloak]

Refer to subpoint 5.4 on #faq @gritty glade .

[rough jasper]

@jpg. Yea the same thing happened to me earlier. I used my card to pay for UC but it charged me 3 times. The other 2 transactions were canceled like an hour later. The transactions are just really slow but it will cancel your second transaction

[stoic dragon]

How @night cloak

[night cloak]

Refer to subpoint 5.3 on #faq @stoic dragon .

[gritty glade]

@night cloak but there is already so much time passed.

[night cloak]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @stoic dragon @rough jasper.

[gritty glade]

And it's not my issue, it's 5 Crore peoples issue, they all are received less uc then purchase
So this thing fix by PUBG end.

[high yoke]

Hi, I am playing pubg mobile on gameloop after playing on my phone from session 2 is the system gonna banned me because my friend told me that.

[night cloak]

You shouldn’t be banned, @high yoke. Unless you’re switching from mobile to emulator in the middle of a game. Vice versa.

[high yoke]

Okay, thank you.

[mental crescent]

When will pubg mobile india release??
When will pubg unban??

[storm flume]

You can now access #emulator-chat and #emulator-support, @high yoke. Revert this at any time by sending .emulator in #481204134859505684.

Please refer to this channel's pinned messages for further information, @mental crescent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

So the new system , im asia and can i joinn a na customs room?

[tall dagger]

Hello, please help how to contact those support directly, changed the server by accident now the countdown is 60 days

[distant kiln]

hello guys I have a problem

[storm flume]

Please avoid going off-topic, @agile moss. You may have unrelated conversations in #chat.

[night cloak]

Of course you can, @night cloak.

[distant kiln]

I chose NA as my server but I can only check europe rankings, how can I change that

[night cloak]

Screenshot of your basic settings please, @distant kiln. The server change part.

[pale blade]

Which country available bonus challenge as of now?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @tall dagger.

[night cloak]

We don’t have such information, @pale blade.

[distant kiln]

oh @night cloak nvm it's because someone had invited me into his team in europe, when I left the team I could see my rankings in NA.
Do I have to play my first game in NA for it to count? I'm scared if I play in europe it won't allow me to change back

[night cloak]

Check your basic settings, you’ll get a option down the very bottom for that page to select your server.

[distant kiln]

@night cloak I already did

[tall dagger]

thank you @storm flume

[night cloak]

If it’s set to NA then you’re fine.

[distant kiln]

yeah but when my friends invite me I can only check their server

[bold shale]

Hey guys i have a doubt

[tall dagger]

It was not possible to contact support directly, what can I do I can not change the server the countdown 60 days changed by accident

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bold shale. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Wait patiently for the 60 day cool down to end.

[distant kiln]

lmaoo

[night cloak]

Correct as you’re now in that server ranking.

[distant kiln]

@night cloak but how to check my friend's rankings then

[night cloak]

Click on their profile?

[bold shale]

I'm playing pubg global , can i buy S16 RP now , will there be any prblm while shifting the acc to indian version ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @bold shale.

[bold shale]

Where should i ask @night cloak

[tranquil haven]

Yo so i have a problem...

[tall dagger]

@night cloak Can i change earlier somehow?

[night cloak]

No.

You may use the Indian in-game support if it’s released.

[tall dagger]

it is bad news😫

[night cloak]

That would be?

[cinder bloom]

I have mistakely changed region to UK help me

[tranquil haven]

Sooo...
I was playing vikendi with my friends,all stacked up,lots of loot (we had 3 flares and when i was goin to launch them).
I was on a bike (the "new" bike and at a point i enterd a house by mistake.
The bike was stuck and a friend unstuck it.
When i got up on it to drive i got out of map,under map,etc and when i hoped out of bike i was low healt and unable to heal....
And another thing fix your god damn mate kill thingy.!
A mate of mine next match blown up a bike that i shot and i lost merit and the game didnt let me move
It was a team vs team fgs and i had some gud loot

[night cloak]

I need rp

I never buy rp

[spare vault]

I have no idea what’s going on can’t ever see next rewards

[storm willow]

@night cloak do not ask for ingame items. Follow #735483472432594994

@spare vault restart/ repair app

[spare vault]

Done ✅ but it’s same

It’s like all the textures are getting added up

It’s also heating up my device of of all the textures adding up

[shy escarp]

How repair it?

[orchid breach]

By mistake I have selected my server as north america. My actual server is Asia. Please reset my server to Asia again. Please

[normal fulcrum]

You can change your server from in-game settings once in 60 days @orchid breach

[orchid breach]

Yes but other server ping is high. I can't even play

[fleet wolf]

The server lock also sucks for Australian players

[formal cliff]

I want to change my region to Pakistan but verification code can't received

[normal fulcrum]

Feel free to post your feedback in #old @fleet wolf @orchid breach

[orchid breach]

I don't mind server lock. I just want to go back to Asia server

[formal cliff]

I am from Pakistan

[orchid breach]

Please reset my server to Asia and then lock it for any days I don't mind.

[normal fulcrum]

Server cannot be changed once selected @orchid breach. You can change it after 60 daya cooldown. We cannot change or reset anyone's server or anything else related to in-game

[orchid breach]

Anywhere I can get support for that? Any emails or something?

[pale oxide]

By mistake I have selected my server as Europe. My actual server is Asia. Please reset my server to Asia again. Please

[orchid breach]

Same happened to ke

[pale oxide]

yes

[formal cliff]

@normal fulcrum hey what can i do i am from Pakistan and want to change my region to Pakistan its also showing there but verification code to my mobile number cannot send what can i do

[orchid breach]

Someone please reset our server back to Asia or bring back server change.

[tranquil haven]

Thx for help btw

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @formal cliff.

[fleet wolf]

Everyone who selected the wrong server: Sadly PUBG will most likely not care, and you are forced to wait 60 days

Best you can do is play with a friend who is in good server (like Asia). The game will play the leader's server. Your tier points will still go to the bad server though

[normal fulcrum]

@orchid breach Already told you we cannot do anything. Please don't ask same question repeatedly and move to #chat

[orchid breach]

Then what's this support for?

[normal fulcrum]

We are volunteers, not affiliated with Tencent, PUBG MOBILE or their Customer Support

[orchid breach]

Support means help players. Let us know email of officials or something so we can contact them

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @orchid breach.

[tranquil haven]

.....

[formal cliff]

@storm flume i contact to customer service in game they told me to clear caches i will be fine i aslo do that but it didn't help what can i do now

[orchid breach]

They replied or bot?

[tranquil haven]

@formal cliff thats a bot u ping him for nothing😂

[fleet wolf]

It would've been a customer service bot if they just told to clear cache lol

[tranquil haven]

😑 dummy