questions

[vocal wadi]

hello

[celest shadow]

Hello, @vocal wadi. How may I help you?

[vocal wadi]

i forget the email that i put to login to pubg

[pearl urchin]

Hello

[celest shadow]

Do you have another social media account that is linked to your PUBG MOBILE account, @vocal wadi?

[vocal wadi]

yes

but i need to know the email

[polar marsh]

@tawny nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warped parcel]

@night cloak @latent elk do check #media

[celest shadow]

Feel free to check your e-mail by clicking on the search option, and find the keyword PUBG MOBILE and find this e-mail.

[onyx dagger]

Hello, @pearl urchin.
Kindly state your Issue.

[vocal wadi]

yeah i tried that but i did not find any email

[void grove]

I have a problem with graphics and building lights during landing

[storm flume]

You can contact the customer service via the game settings, @vocal wadi. Refer to subpoint 5.3 in #faq for further instructions.

[pearl urchin]

I redeem uc in Bonus challenge can't get uc in mail box help....

[onyx dagger]

@pearl urchin,

[storm flume]

You can contact the customer service via the game settings, @pearl urchin. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@void grove, short video?

[pearl urchin]

Thank you

[onyx dagger]

You're welcome.

[vocal wadi]

is it any chance to know the email or delete it .

?

[storm flume]

You can contact the customer service via the game settings, @vocal wadi. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

You can unlink your e-mail from your account by contacting the in-game customer service, @vocal wadi.

[vocal wadi]

what i should told them?

[celest shadow]

Let them know that you want the e-mail unlinked from your PUBG MOBILE account, @vocal wadi.

[vocal wadi]

because i only talk to robot

[celest shadow]

Please be patient, it will take some time for a support agent to respond to you, @vocal wadi.

[latent elk]

@night cloak @latent elk do check #media
@warped parcel
I know about it

[vocal wadi]

thank you

[celest shadow]

You are welcome.

[void grove]

@night cloak like this

[celest shadow]

What's your device, @void grove?

[void grove]

iphone 6

[storm willow]

@void grove Upgrade your device.

[spring zephyr]

Internet too, 900+ MS

[void grove]

GG

[night cloak]

Guys does changing region effect ping?

[storm willow]

I’m using 6s and have same problem, our device is too old to handle @void grove

[celest shadow]

No it does not, @night cloak. It will however affect your regional events.

[night cloak]

But it did to me.

[patent current]

Hi, I am having a problem

[storm willow]

@patent current explain please

[night cloak]

@celest shadow I used to have 60 ping but I changed region from pubgm settings and my ping now is literally 400

I checked on other acc and it's still 60

Can anyone help me please

[blazing patio]

hi

[night cloak]

@blazing patio, yes?

[blazing patio]

i redeemed my battle coin and didn't receive UC

[polar marsh]

@patent current:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing patio]

i contacted the support but they didn't do any thing

[night cloak]

@celest shadow ??

[blazing patio]

will they give me UC back ?

[celest shadow]

Please give me a moment, @night cloak. I'll get back to you with the answer.

[night cloak]

Alright thanks

It would be really appreciated if you help me out with this.

I'm really worried bout my pings now cause I have to push conqueror

[celest shadow]

We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

[vocal wadi]

can i ask you another question?

[blazing patio]

thank you 🙂

[vocal wadi]

when i tried the email that i remember it said incorrect email

my friend open it one time and played it was working

[storm willow]

We cannot help if you forget your login credentials.

[vocal wadi]

now it’s not, why?

[storm willow]

Sharing account is against TOS, we cannot help anymore. May be someone changed your login

[void grove]

@storm willow؟

[stoic rune]

Bro, in solo tpp Asia,players are teaming up like squad,what is the punishment for these guys?10 year ban ??

[storm willow]

@void grove yes?

[spring zephyr]

@stoic rune #news message

[storm willow]

report them ingame. Punishment is based severity.

@void grove move to #chat, if you do not need any assistance.

[stoic rune]

Okay can we get ace tier protection,so that we won't get minus because of the these lame cheaters and team up players.

[night cloak]

You only get ace protection during special events.

Feel free to add suggestions via #old.

[stoic rune]

Okay

[crystal storm]

Is the blue secret event glitched? Cuz I purchased with 60uc yesterday and today supposed to be my day 1?

But it still says purchased: 0/60

[drifting harness]

My 100 UC Didn't Come After Redeeming From Battlecoin Shop And My Battlecoin Coin Has Been Deducted Please Help Any Body Customer Service Is Not Working

[night cloak]

@crystal storm, was that UC purchased via an UC pack?

[storm flume]

You can contact the customer service via the game settings, @drifting harness. Refer to subpoint 5.3 in #faq for further instructions.

[drifting harness]

No

That was Bonas Challenge

[crystal storm]

What do you mean UC pack?

[stoic rune]

Bro lot of people are selling hacks like ESP and aimbot hacks in telegram,which is the origin for cheating.plz block those guys Especially SWARG mods and Autocheats.

[crystal storm]

K

[night cloak]

@crystal storm, sorry wrong mention.

@stoic rune, please report them to in-game support.

[crystal storm]

Oh

[night cloak]

@crystal storm, can you show me which event you’re talking about?

[crystal storm]

Alright

[night cloak]

@drifting harness, we cannot help with account related issues, please contact in-game support.

@crystal storm, can you show me which UC you purchased from the shop?

[crystal storm]

Uh

Someone gave me from midasbuy website

Or do you meant by the spin

[night cloak]

You’ll need to purchase UC from the in-game shop.

[crystal storm]

Oh

Thanks, rip my UC then

[stoic rune]

@night cloakhow can i join ur anti-cheat community?

[night cloak]

@stoic rune, <#questions message>.

[polar marsh]

@carmine maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @inland shadow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Did you find the answer? @celest shadow

[stuck escarp]

I redeemed 1000 battle coins but I didn't receive uc yet, please help
My I'd 5205138875
Network : Cellular data
Device: mobile.

[celest shadow]

Changing in-game regions does not affect your latency, @night cloak.

[storm flume]

Please refer to this channel's pinned messages for further information, @stuck escarp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Then how is my ping high

[zenith echo]

hi

[celest shadow]

Can you send a screenshot of your speedtest, @night cloak?

How may I help you, @zenith echo?

[zenith echo]

@celest shadow how may i find batttle coins option in pubg mobile

[storm flume]

Please refer to this channel's pinned messages for further information, @zenith echo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Okay @celest shadow

[zenith echo]

ok tnx

[obsidian path]

Is there any problem for downloading PUBG MOBILE from TAP TAP APPLICATION for indian Users??

[warped parcel]

Download from official website

[night cloak]

@celest shadow

[obsidian path]

Can I download PUBG MOBILE even from TAP TAP

[warped parcel]

Not recommended to download from 3rd party app stores.

[celest shadow]

You should download the game from your app market (Google Play Store/AppStore) or from the official PUBG MOBILE website, @obsidian path:
https://www.pubgmobile.com/en/event/payload/

[night cloak]

i used to get 60 ping sometimes even 40 @celest shadow

so any solutions?

[celest shadow]

You may try using a DNS, @night cloak. Refer to #faq 4.5.

[obsidian path]

@celest shadow

[celest shadow]

Please use Google Chrome instead, @obsidian path. You may copy and paste the link.

[obsidian path]

@celest shadow it's google chrome

[celest shadow]

Copy the link, open your browser and paste it there instead.

[obsidian path]

@celest shadow i am asking this because some of the users are getting notice stating that they downloaded it from unofficial source,that's why I am asking is there any problem downloading and playing it from TAP TAP application

[celest shadow]

We do not recommend downloading the game from third-party websites.

[warped parcel]

@obsidian path using Jio?

[obsidian path]

@warped parcel yes

[onyx dagger]

Feel free to check our #faq 1, @obsidian path.
It shows you the official ways to download the game in your Device. Also, As Piston said, It is not recommend to download the game from third-party websites.

[obsidian path]

@celest shadow can you please tell me how to purchase UC as Pubg mobile is banned in india???
Play store shows "ITEM NOT FOUND"

[night cloak]

Since I first installed PUBGM, I think it was back in April this year, Ive played on a daily basis. My latency has consistently, without even a single occasion of lag. It has been around 20 ms all the time. Since 3-4 days however, the latency has skyrocketed (same server, EU). Its swinging back and forth from lets say minimum 60 ms up to 300 ms. There is not even a short period in game that it goes down to what is normal.

[polar marsh]

@random yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obsidian path]

@onyx dagger @Lily 可爱 can you please tell me how to purchase UC as Pubg mobile is banned in india???
Play store shows "ITEM NOT FOUND"

[onyx dagger]

can you please tell me how to purchase UC as Pubg mobile is banned in india???
Play store shows "ITEM NOT FOUND"
Purchases of UC is blocked in India for now, @obsidian path.

Are you still facing the high ping/ms issue? @night cloak

[night cloak]

Yes, I have played this morning

[obsidian path]

@onyx dagger 😢😢😢😢

[night cloak]

I would say its not likely my router or ISP that is the source of this

Tested it

[onyx dagger]

If you do face it in every match, I suggest you to change your DNS, @night cloak.

[night cloak]

Hi My account is hacked the media account that the hacker can't access is my Facebook account the hacker have access to log in my pubg account Via google account please help me.

[onyx dagger]

If it still didnt get fixed, Kindly contact Customer Service in-game.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[night cloak]

I face it every single match, and through the whole match. Its difficult to pick up loot, sometimes I can walk in to a house and 3 secs later I am not in the house but beside the door facing a wall. Stuff like that makes it unplayable

I sent support but did not find any response within a month.

[onyx dagger]

If you do face it in every match, I suggest you to change your DNS, @night cloak.

Try sending them a Remainder message, @night cloak.

[night cloak]

Ok, will compare some DNS:s and try

Send them every day but there is no response

please help me

[onyx dagger]

Well, Try again, @night cloak.
This time, Make sure that you have answered the bots questions correctly.
Kindly use this for Reference:

[night cloak]

I suppose switching to another DNS wont be considered breaking TOS (which is the case for VPN:s as Ive understood)

[onyx dagger]

Changing of DNS is Safe.
And, usage of VPN is Not Recommended.

[night cloak]

Very good

[onyx dagger]

[night cloak]

Cloudflare tested 14.02 ms while my current DNS tested 31.75. Is the difference really a likely cause?

When I use unlinking this screen appears

@night cloak Clear cache of the game and try to open the game with a different Internet.

I will try now

[onyx dagger]

Lower ping = More better. @night cloak

[night cloak]

@night cloak DNS is used only when you open the game. It is no longer required when you play and does not give you any advantage during gameplay.

@night cloak DNS is used only when you open the game. It is no longer required when you play and does not give you any advantage during gameplay.
@night cloak Its not only taking effect while opening the app, it has an effect on all of your network activities on the device (outside of LAN)

same problem I can't unlinking Google account

[storm willow]

@night cloak region?

[night cloak]

@night cloak DNS provides name resolution services and that is it. Nothing more and nothing less. Your internet connection does not go through the DNS server, nor would routing through it improve your speed as chances are you will be going through several other connections (potentially on the wrong side of the world) before heading back to where you wanted to go. This does not happen normally anyway.

What Google or OpenDNS might provide you is a slightly faster resolution of names to IP address and possibly some level of protection from known malware domain names.

jordan

@storm willow Jordan

[storm willow]

Try reaching out to ingame customer support. @night cloak
Post in #old with Char Id/ region/ device.

[night cloak]

@storm willow thank you I will try.

[tardy flower]

Hello sorry, who can help me ? I played bonus challenge , i collect 3000 bonus points , but now I can not Redeem this points.

[night cloak]

@tardy flower Checkout the pinned message.

Bonus challenge is not available for some region.

[tardy flower]

Ok thank you

[cobalt spear]

I collected 3000 battle coins through bonus challenge . My battle coins are gone but I didn't get UC in my mail!! Please help.

[celest shadow]

Please refer to the pinned messages of this channel, @cobalt spear.

[cobalt spear]

It even said my reedemption is complete !

Will i get my Uc back🥺 ?

[night cloak]

Of course you will! Be patient and stay calm.

I recently found out that someone has hacked my pubg account and using it without my permission and this person have used all my UCs. I am afraid that this person would use my account for hacking and cheating stuff. I have unlinked my account from Facebook and Twitter and linked it to my email and phone number but still he is able to login and use my account. I wonder if I can have help with my issue then I will be really thankful. I uploaded a picture of my pubg id.

Hi! I’d like to report this to the feedback and bugs channel section but I have my slowmode on.. I hope that this can be fixed soon (BUG: Can hear them during spectate which leaks privacy.)

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@steep osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep osprey]

Does zombie survive till down and zombie darkest night mode written in pubg and if it return what is the date

[onyx dagger]

Feel free to report it after the slowmode resets, @night cloak.

[spring zephyr]

@steep osprey No info about that. Feel free to give your feedbacks about it in #old if you want it back.

[night cloak]

Not a big issue but why my country lacks all the events? My friends keep sending me all kinds of gifts (diamonds, cannons, rings etc. Popularity stuff) and i can't get those anywhere to send back? Sad lyf

[spring zephyr]

Regional events, only certain regions get those events.

[agile canopy]

Bruh what should I do if the game crashes, I re installed, repaired, cleared cache of every app. Should I quit the game?

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @agile canopy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[agile canopy]

Yeah, I did and it meets the minimum requirement

[spring zephyr]

Your device?

[agile canopy]

sd 625 🤔

[spring zephyr]

Your device?
Not processor

[agile canopy]

moto g5s plus 🤔

[halcyon zodiac]

Can someone help me out. I tried to redeem 3000 battle coins to UC.It has shown that the system is busy and try again later,So I have closed the game.When again I checked I noticed that my 3000battle coins has been cut,but I didn't recieve any UC🥺.What to do?🙄

[storm flume]

Please refer to this channel's pinned messages for further information, @halcyon zodiac:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hollow summit]

Will Zombie mode survive until dawn come this year?

[timber compass]

Hello my friends PUBGM account has been hacked what can we do to recover it.

Plz help

@storm flume

[storm flume]

You can contact the customer service via the game settings, @timber compass. Refer to subpoint 5.3 in #faq for further instructions.

[timber compass]

I cant enter into the game

[split python]

Does anyone still experience the mic issue?

[hollow summit]

Did you tell anyone your pubg account details

[timber compass]

Nope my facebook id got hacked and now its blocked.

[hollow summit]

You mean yiur facebook got hacked too?

[timber compass]

@hollow summit yup

[hollow summit]

Try contacting the facebook support or ressetting your password

Hope you get your facebook and pubg account back

[graceful silo]

@split python Did You Face mic Glitch Few Times Or Permanent?

[split python]

@graceful silo permanent since I updated to IOS14

[graceful silo]

@split python Please Refer Point 4.5 In #faq

[night cloak]

Any way to fix the optimisation issue? On many ipads and iphones , it lags on scopes 3-4-6x when looking on trees , bushes or on distance like 300m , then the scope has 30fps . But when i scope out i have normal smooth 60fps...

[celest shadow]

Can you elaborate on your microphone issue, @split python? Does your game sounds go silent as you turn on your microphone to speak?

[split python]

@celest shadow previously I can still turn on my mic but won’t hear anything just my teammates not even footsteps but now I can’t turn on my mic

[vague torrent]

I redeem 1000 battle coin to Uc but due to system busy it reduced my 1000 battle coin but I didn’t receive any uc. Help

[celest shadow]

Can you reproduce the issue with a screen recording, @night cloak? You may post this to #old as well when you have a screen recording of the issue. Please include the following before posting it:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[storm flume]

Please refer to this channel's pinned messages for further information, @vague torrent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@celest shadow I will do it , but this issue has been since new era , so i don't think this will change anything -_-

[celest shadow]

This is a known issue, @split python. We have had other users reporting the same as well. You may try restarting your game when the issue occurs, that should resolve it temporarily. I'll get back to you with a better solution, if I find any.

[split python]

@celest shadow This has gone for months now and it’s affecting my gameplay but thanks anyway 😊

[celest shadow]

For now, restarting your game is the only solution, @split python. Please send a bug report in #old on this matter, you are to include the information below to further assist in the investigation:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[leaden mesa]

Can i play PUBG on rooted phone?

[spring zephyr]

Yes, you can. You won't get banned unless you will the ToS.

[leaden mesa]

Oh ok. Thanks <3

[hasty sky]

Guys there glitch the bouns challenge dont show in turkey but it show in my iraqi friends i was waiting for month to the fix but never get fixed

[storm flume]

Please refer to this channel's pinned messages for further information, @hasty sky:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vagrant onyx]

Guys there glitch the bouns challenge dont show in turkey but it show in my iraqi friends i was waiting for month to the fix but never get fixed
@hasty sky its show in sometime than the icon will disappear again

[hasty sky]

Yeah right

[broken verge]

Where is beta channel?

???

[onyx dagger]

Beta is not officially out for now.
Keep an eye on #news.

[broken verge]

Beta is out. All indain you tubers are playing

[hollow summit]

In payload mode we can run over teammates and knock them

[onyx dagger]

If you're selected as a beta tester, You will be notified. @broken verge

[hollow summit]

Very nice feature pls don’t remove

[onyx dagger]

Feel free to share your Feedbacks in #old, @hollow summit.

[hollow summit]

Reported here due to the cooldown

[onyx dagger]

You can edit your last message.

[hollow summit]

Oh yeah

[onyx dagger]

Yep.

[green wolf]

I can’t redeem uc

Help me

[onyx dagger]

Please refer to the pinned messages of this channel, @green wolf:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top

[warped parcel]

@onyx dagger how can i get selected as beta tester? I've been testing them for a while now, gave feedbacks etc

Anyone?

[sick shale]

You have to apply when the recruitments are open

[warped parcel]

I've never seen it 😅

[sick shale]

It will be announced in #news

[agile canopy]

Should I make some changes in developer mode for game crash

[warped parcel]

Will it be like video investigator selection ? Luck?

[onyx dagger]

Try switching off the developer mode, @agile canopy.
May work.

Probably, Luck. @warped parcel

[warped parcel]

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @agile canopy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[agile canopy]

That doesn't work, tried everything

[elfin canopy]

What's the issue, @agile canopy?

[heady prawn]

How to buy brazil uc #questions

[agile canopy]

Game crash in every single match

[heady prawn]

I am not able to buy

[elfin canopy]

You can buy from in-game shop or use https://www.pubgmobile.com/pay/, @heady prawn.

What is your device, @agile canopy?

[agile canopy]

Snapdragon 625 (Moto G5s Plus)

[vagrant onyx]

@heady prawn go to pubg mobile and hit purchase button located in top https://www.pubgmobile.com/
and choice Brazil country you will find it in bottom

[elfin canopy]

Please refer to subpoint 4.7 of #faq, @agile canopy.

[elfin canopy]

Do you live in Brazil, @heady prawn?

[agile canopy]

It does meet the requirements, and am saying again I tried everything and it didn't work 🥲

[heady prawn]

No

[vagrant onyx]

@heady prawn its not english
can you translate

[elfin canopy]

Please select your region, @heady prawn.

[heady prawn]

From india we cant buy know

[elfin canopy]

Repairing and reinstalling didn't work either, @agile canopy?

[storm flume]

You can contact the customer service via the game settings, @heady prawn. Refer to subpoint 5.3 in #faq for further instructions.

[heady prawn]

So I selected brazil

[agile canopy]

Repairing and reinstalling didn't work either, @agile canopy?
@elfin canopy Nope and routine repair right?

[elfin canopy]

Yes, did you also try reinstalling the game, @agile canopy?

[heady prawn]

Any brazil people is here??

[elfin canopy]

Please contact customer service, we cannot help you with it, @heady prawn.

[white raven]

Bro do you know when the next crew challenge?

[agile canopy]

Yeah, first I downloaded from a non official link and I downloaded from pubgm.com in both the apps I was facing the same issue

[elfin canopy]

There's no official information regarding that as of now, @white raven.

[white raven]

Ok then

[heady prawn]

If we any enquiry whom we must contact

[elfin canopy]

Please reinstall the game completely from playstore, @agile canopy.

[agile canopy]

I am from India

[heady prawn]

Can we pubg email??

[elfin canopy]

[e-mail]

@heady prawn ^

[agile canopy]

So, should I use vpn and download from playstore? 🥲

[placid hollow]

Hi there !

[polar marsh]

@placid hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet ivy]

Hi, is there anyone can help me here?

[night cloak]

i am trying to login in my pubg account via email, when i click send the verification code it says action taken too quickly try again later, then i wait a bit and click again, the same thing happens

[dawn patio]

hi ih ave lots of premium crates coupon but in pubg i dont have option to use them why?

[night cloak]

@dawn patio premium crates are unavailable for now

[dawn patio]

why and for how long?

[night cloak]

cause there are different crates, and idk for how long

[dawn patio]

if you dont know sir why did you try to answer me at first place?

[night cloak]

well you can check in game when the crates are gonna expire

[dawn patio]

there is not any expiry on these crates but thing is i cant claim them that was my question for how long i will be unable to claim/use them?

[elfin canopy]

What's the issue?

[carmine cargo]

@onyx dagger @storm willow do you happen to have news about how to use my bluetooth mic?
Anyone any update about this?

[dawn patio]

@elfin canopy i cant clain premium crates coupen in game i have lots of them

[elfin canopy]

You mean you cannot use them?

[dawn patio]

@elfin canopy yes please

[storm willow]

@carmine cargo No idea. Try asking @night cloak

[elfin canopy]

Premium crates are temporarily unavailable at the moment.

They will be back real soon.

[dawn patio]

see there is no button highlighted for use?

[elfin canopy]

You will be able to use them after they're added back, @dawn patio.

They're temporarily removed because the game introduced custom crate for limited time, @dawn patio. They will be back soon.

[dawn patio]

oky ty

[sturdy crane]

what about those who win UC in tournaments and get it by thirdparty means?

[storm flume]

Hello, @forest iron!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

We do not recommend using any 3rd party platform other than Midasbuy (https://www.pubgmobile.com/pay/), @sturdy crane.

[sturdy crane]

@elfin canopy K. Thanks.

[polar marsh]

@peak raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stoic burrow]

So, should I use vpn and download from playstore? 🥲
@agile canopy usage of VPN is Not recommended

[polar marsh]

@civic ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[agile canopy]

@agile canopy usage of VPN is Not recommended
@stoic burrow only in game bruh

[sturdy crane]

Hey i wanna unlink my email from the game. is their any way to do that?

[storm flume]

You can contact the customer service via the game settings, @sturdy crane. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

VPN is not recommended, @agile canopy.
Kindly contact Customer Service in-game to know more about VPNs.

[agile canopy]

I said about vpn in playstore I know its not recommended in game

[onyx dagger]

That's your wish.

[hoary nest]

Hi

i need algerian partner discord

[night cloak]

Hey how can the PUBGM community help you?

[sick shale]

@hoary nest Refer to #735483472432594994 3.1

[pearl urchin]

How many days to fix bonus challenge redeem option

[tender gulch]

How to remove Lobby Graphics Settings from my account?

[night cloak]

How many days to fix bonus challenge redeem option
@pearl urchin No ETA

[onyx dagger]

What? @night cloak

I didnt get you. @tender gulch

No ETA about that, @pearl urchin.
Hope it will be back soon.

[sick shale]

@tender gulch Are you using Emulator?

[tender gulch]

@onyx dagger There is a two option now in Graphics settings. Yes @sick shale

[storm flume]

You can now access #emulator-chat and #emulator-support, @tender gulch. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support

[onyx dagger]

You cannot actually remove that. You can keep it as smooth. It's an in-game setting. @tender gulch

And, if you think it's not good, Feel free to share your Feedbacks about it in #old.

[tender gulch]

Is this related to emulator? Gameloop said it's pubg mobile option. Also my another account does not have that option. That's why asking.

[onyx dagger]

You cannot actually remove that. You can keep it as smooth. It's an in-game setting. @tender gulch

[polar marsh]

@young locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

So,

If you think it's not good, Feel free to share your Feedbacks about it in #old.

[tender gulch]

It's good actually, but it's causing the emulator to limit 60FPS. while without this option, I was getting 90FPS. That's why it's bothering.

[night cloak]

It's good actually, but it's causing the emulator to limit 60FPS. while without this option, I was getting 90FPS. That's why it's bothering.
@tender gulch Feel free to give a feedback at this channel #old .

[sick shale]

Ask in #emulator-support please, this feature is available only in Emulator

[tender gulch]

Ok, thank you. @sick shale

[polar marsh]

@lime torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crimson viper]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crimson viper. Remember to read through #faq before asking questions in the support channels.

[night cloak]

How can the community help you @crimson viper ?

[crimson viper]

My account was hacked and after getting it back the account was linked to a phone number that is not mine

[storm flume]

You can contact the customer service via the game settings, @crimson viper. Refer to subpoint 5.3 in #faq for further instructions.

[crimson viper]

Hope to find a solution, I am afraid my account will get frozen

[somber ivy]

When 90fps unlocked for all supported devices

[crimson viper]

@night cloak Please reply to me

[onyx dagger]

No ETA, @somber ivy.
Feel free to share your Thoughts in #old.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @crimson viper.

[crimson viper]

I don't know the way or what it takes

[onyx dagger]

You can contact them via In-Game settings.

[crimson viper]

I don't know what to choose, there are a lot of options

[onyx dagger]

Just tell them that you would like to unlink the phone number, which is linked with your Game account, As the number is not yours, @crimson viper.

[crimson viper]

Please help me, I don't know how to tell them

@onyx dagger

[onyx dagger]

As I said,

Kindly tell them that You would like to unlink the phone number, which is linked with your Game account, As the number is not yours.

[crimson viper]

He did this and it didn't work

[onyx dagger]

Only they can help you with this issue.

[crimson viper]

Well, one last question
@onyx dagger

[onyx dagger]

Yes?

[crimson viper]

Do you have any idea how long it takes to solve this procedure

[onyx dagger]

Dont know really.
It depends, As The Team gets a lot of reports, Hundreds, Or maybe, Thousands, A day.
They will try to solve each issue/report as soon as possible.

[crimson viper]

I did what I said, but I don't know if the method was correct

[onyx dagger]

You see, that there is Customer Service near the Privacy Policy.

There, You can state this issue.

[crimson viper]

yab

[onyx dagger]

[copper wave]

!!! Support !!!

So I did a crate opening with crates from a long time ago and got the mythic Bunny Set It's Mask and The Blood Thirsty Fiend Buggy and Helmet I check my Inventory and it there! now I'm sitting here like bruh what the!?
Pls just give me my items im really sad

[clear spindle]

[onyx dagger]

Ughh @copper wave

[copper wave]

Huh?

[onyx dagger]

What are even trying to say?

[copper wave]

I did a crate opening got alotta good stuff but it isn't there in my inventory

[onyx dagger]

Oh.

[clear spindle]

Try restarting the app.

[copper wave]

Done

Even tried reinstalling (Now my controls are gone)

[clear spindle]

Are you sure you opened that in the same account

[copper wave]

Yes I only have one acc

[weak hare]

Please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weak hare. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

I think you should try contacting Customer Service in-game about this. @copper wave

[clear spindle]

When did you get those from the crates, @copper wave ??

[tiny imp]

What do you think is that? More 100k uc without any mythic ( ID : 5134948184 )

[clear spindle]

first time

[spring void]

They are based on luck, nothing wrong with this.

[sick shale]

@scenic bane Report them to Facebook

[smoky edge]

What should I do now? I'm getting this notification every time I logged in to my id.

[onyx dagger]

Can you try reinstalling the game? @smoky edge

[storm flume]

You can contact the customer service via the game settings, @smoky edge. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@wintry sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lime stag]

Hello, I've checked-in all seven days of the "Blue's Secret" event, but I haven't received any of the daily rewards each one of the days. I've already checked the Mail, forced a restart in the game, and repaired the client, but it just won't work, I have screenshots if you need them too. What I want is the rewards of the event I've been logging-in and checking-in for this last seven days. Also, my connection is perfect, by the way.

[shell tapir]

@lime stag You need to buy 60 uc then you will be able to collect

[lime stag]

Oh, so it's only a paid check-in event?

[woven atlas]

Yes

[bitter bison]

Where to send video of hacker?

[storm flume]

Hello, @bitter bison!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[bitter bison]

Thanks

[real solstice]

when will the crew challenge open date

[sick shale]

@real solstice No information

[edgy prawn]

Why register pmo

[bitter bison]

What u think about him , hacker, yes?

[night cloak]

He is a hacker. He killed my teammates while in cover in a custom match.
ID:- 5240239464
Device:- Realme X3
Cellular:- Airtel
Country:- India

I have send hacker's ID in #old

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

I am not targeting anybody. I just want to inform PUBG mobile authority that he killed me and my teammates when we were in cover. And I have already reported him by using built-in report system. I have shared the screenshot in #old

[onyx dagger]

Thank you for reporting, @night cloak!
If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

[smoky edge]

@onyx dagger yes I did and still same notification popping up

[onyx dagger]

What? @bitter bison

Please contact Customer Service in-game about this as only they can help you with Account related issues, @smoky edge.

[lyric wagon]

@5702610150
@aneukacehpro

[onyx dagger]

What is this, @lyric wagon?

[lyric wagon]

Magic buleet and xray vision

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @lyric wagon. Additionally you can report them via http://cheater-report.pubgm.cc/.

[chrome nexus]

hi, is it possible to change the email that we linked to our acc?

[onyx dagger]

Please contact Customer Service in-game about it, @chrome nexus.
As Unlinking feature for email is not available at the moment.

[chrome nexus]

ahhh oki thankss

[onyx dagger]

You're welcome.

[queen torrent]

\

[glossy drum]

In the Moonlight Mansion missions is it a glitch that i can't get 6 doors open? This is second time that I can only get 5 doors of 6 open.

[onyx dagger]

Yes? @queen torrent

Try again, @glossy drum.
Most probably, You got the same door which you have opened earlier.

[glossy drum]

@onyx dagger but i open lots of doors and more like 20. Don't understand.

[bitter bison]

@onyx dagger i shared video of hacker which killed me and he was helping his friend for rank up :(

it is not good, i hardly rank up because of them

[onyx dagger]

Try again, @glossy drum.
If its still not working, Feel free to report in #old.

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @bitter bison. Additionally you can report them via http://cheater-report.pubgm.cc/.

If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

[bitter bison]

@onyx dagger yes i did both

[glossy drum]

@onyx dagger would it help if I cleared cache in the game?

[onyx dagger]

Dont really know, But Feel free to try it, @glossy drum.

That's great! @bitter bison
Hope he gets Suspended from the game.

[glossy drum]

@onyx dagger is it any door or is it certain doors that need opened?

[maiden spruce]

Hi, there is no apply button when I view a clan?

[onyx dagger]

Leave your current clan. @maiden spruce
Then you'll be able to.

[vagrant forum]

Yes, you will get the points back, @bitter bison.

[onyx dagger]

@glossy drum

[wise viper]

when report channel will be open again

[onyx dagger]

No ETA, @wise viper.

[night cloak]

Good Night!

When reports channel will open?

[glossy drum]

@onyx dagger would it help to clear data as well?

[onyx dagger]

No ETA, @night cloak.

[hasty geyser]

In the Moonlight Mansion missions is it a glitch that i can't get 6 doors open? This is second time that I can only get 5 doors of 6 open.
@glossy drum

Go to Cheer Park the 6th door will open for you

[onyx dagger]

@glossy drum

[glossy drum]

@hasty geyser thank you.

[polar marsh]

@deep steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sage shard]

Any update related bonus challenge india??

[onyx dagger]

Please refer to the pinned messages of this channel, @sage shard:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[sage shard]

@onyx dagger already seen😶

[onyx dagger]

Alright then.
Hope you got the answer for your question.

[sage shard]

Hmm

[onyx dagger]

Alright then.

[onyx dagger]

Kindly report him in-game, @glad nymph.

[polar marsh]

@mortal jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@glad nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ashen spindle]

how can i remove this separation

@spring void pls help

[onyx dagger]

Kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @ashen spindle.

You can ask this in #emulator-support.

[ashen spindle]

where

[onyx dagger]

In #481204134859505684.

[bright echo]

[onyx dagger]

Yes? @bright echo

[glossy drum]

@hasty geyser I've been to Cheers Park twice now and it still will not give me the 6th door. Is there something else that I need to do there?

[hasty geyser]

@hasty geyser I've been to Cheers Park twice now and it still will not give me the 6th door. Is there something else that I need to do there?
@glossy drum

I am not sure but when I went to cheer park for 5 mins to complete the daily mission after that I found out the 6th door counted. Sorry if this won't help

[glossy drum]

Ok I will do what you did.

[urban sorrel]

I am gold 3, didn't rcv any of outfits yet why???

[night cloak]

@urban sorrel U have to Achieve Top 10 in gold tier 5 times

[urban sorrel]

???

i am top 10 50+ times

and top 1 9 times

[strong shale]

@polar marsh I'm not a hacker

[sick shale]

@urban sorrel Collect it from season rewards

[urban sorrel]

from where?

[night cloak]

@urban sorrel Go to season and click on the outfit If u finished top 10 5 times

[urban sorrel]

from where, pls guide a bit coz my friend said he got it without going anywhere

dm me pls

[night cloak]

@urban sorrel OK

[strong shale]

Rebel are you working for PUBG ?

[hasty geyser]

from where, pls guide a bit coz my friend said he got it without going anywhere

dm me pls
@urban sorrel

Click "Seasons" --> "Rewards"

[urban sorrel]

thanks alot

[sick shale]

@strong shale #questions message

[solemn elk]

Hey pubgm I redeem my battle coins but I didn't receive any UC or even my battle coins is reduced

[storm flume]

You can contact the customer service via the game settings, @solemn elk. Refer to subpoint 5.3 in #faq for further instructions.

[short shuttle]

My friend account has been hack can someone help??

[storm flume]

You can contact the customer service via the game settings, @short shuttle. Refer to subpoint 5.3 in #faq for further instructions.

[solemn elk]

But there is some issues I don't able to chat in there

[empty zodiac]

Where can i report a hacker in this server?

[storm flume]

Hello, @empty zodiac!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

#cheater-reports, is currently closed, when it reopens you’ll need server level 10 to gain access.

[empty zodiac]

Hello, @empty zodiac!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@storm flume i can’t because i was only in spectade mode

[onyx dagger]

You can report the player with his ID, And with a Screenshot proof, In http://cheater-report.pubgm.cc/, @empty zodiac.

@polar marsh I'm not a hacker
What is the issue tho? @strong shale

[glossy drum]

@hasty geyser Just completed the Cheers Park missions but still no 6th door. Very frustrating.

[empty zodiac]

You can report the player with his ID, And with a Screenshot proof, In http://cheater-report.pubgm.cc/, @empty zodiac.
@onyx dagger idk how to send link on a screenshot so i didn’t send without screenshot but his name ID 6990355669 tho

[onyx dagger]

Then feel free to report him In-Game, @empty zodiac.

[waxen yarrow]

It's already been 26 days since my account got hacked....I have inform the cs team to unlink the unauthorised person email address...but still it doesn't get unlink yet

[night cloak]

What was the last message they sent you, @waxen yarrow?

[junior hamlet]

@night cloak my pubg mobile account has been hacked please help me

[waxen yarrow]

You patience is appreciated once we have the information we will assist you further....15 days ago they sent me

[night cloak]

@waxen yarrow, a screenshot of the message please.

@junior hamlet, can you still access your PUBG MOBILE account?

[junior hamlet]

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @junior hamlet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

You’ll need to gain access back to your account before PUBG MOBILE’S in-game support can assist you.

[junior hamlet]

Please help i spent a lot of money

@waxen yarrow how did y do this?

[night cloak]

@waxen yarrow, can you see where they’ve said you’ll need to wait 30days?

You’ll need to gain access back to your account before PUBG MOBILE’S in-game support can assist you.
@junior hamlet

[waxen yarrow]

@night cloak okay that's means after 30 days it'll automatically get unlink or what??

[night cloak]

I believe so yes.

[waxen yarrow]

If they don't then what I have to do??

[junior hamlet]

But i can't open my account

@waxen yarrow @night cloak

[night cloak]

@waxen yarrow, send them a reminder message in that current conversation.

Please refer to subpoint 2.8 in #faq for further information, @junior hamlet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

@empty zodiac, wrong channel please use #chat.

[solemn elk]

Hey pubgm I redeem my battle coins but I didn't receive any UC or even my battle coins is reduced

[storm flume]

You can contact the customer service via the game settings, @solemn elk. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

You may refer to the pinned messages of this channel, @solemn elk.

[stiff peak]

Hlo

[night cloak]

@stiff peak, how may we help you?

[polar marsh]

@stiff peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn elk]

But its saying that I don't have a permission to text in that server @celest shadow

[storm flume]

Please refer to this channel's pinned messages for further information, @solemn elk:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Refer to this, @solemn elk:

#questions message

[solemn elk]

This is pubgm support channel

? @celest shadow

[drowsy hamlet]

hey bro anyone can tell when the tdm glitch will fix in pubg emulator

[celest shadow]

@solemn elk:

[drowsy hamlet]

hey bro anyone can tell when the tdm glitch will fix in pubg emulator

[exotic flare]

Hello

[storm flume]

You can now access #emulator-chat and #emulator-support, @drowsy hamlet. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@exotic flare, how may we help?

[onyx dagger]

You can state this issue in #emulator-support, @drowsy hamlet.

[drowsy hamlet]

ok brother thanks

[exotic flare]

Yes please

[solemn elk]

Oh thank u for helping me out @celest shadow

[night cloak]

Please state your issue, @exotic flare.

[celest shadow]

You are welcome.

[safe atlas]

@celest shadow 👍

[night cloak]

@safe atlas, yes?

[solemn elk]

Do the bonus challenge available in this season @celest shadow

[polar marsh]

@exotic flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@solemn elk, No ETA.

[solemn elk]

I need to buy my royal pass I need uc in this season @night cloak @celest shadow @polar marsh

[night cloak]

You can buy UC else where for the time being or wait patiently.

[solemn elk]

I don't want to spend money in the games @@night cloak

[night cloak]

You can buy UC else where for the time being or wait patiently.

[solemn elk]

Ok bro tq for ur time @night cloak

[night cloak]

You’re welcome, have a splendid day/night ahead!

[plain fossil]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @plain fossil. Remember to read through #faq before asking questions in the support channels.

[plain fossil]

My friends I’d got hacked pls help him he is really anxious

[storm flume]

You can contact the customer service via the game settings, @plain fossil. Refer to subpoint 5.3 in #faq for further instructions.

[plain fossil]

They are not responding

[night cloak]

Can he still access his PUBG MOBILE account?

[plain fossil]

No it shows logged in from new server

New version

[night cloak]

Please contact in-game support for this matter, we cannot help with account related issues in discord.

[polar marsh]

@tawdry vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain fossil]

But He is not able login from his I’d

Can we file a complaint from another account

[polar marsh]

@steady prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Yes.

[analog current]

I didn't understand this.What is this ?does this person using hack?

[marsh kraken]

Sir are you asking for the button?

[analog current]

Yeah that i have highlighted

[marsh kraken]

its a feature for canted sight you might have enabled the feature of a separate button

[analog current]

Ok, thank you for information.

[marsh kraken]

no problem Sir

[plain fossil]

It didn’t work

[warped parcel]

Is 'Course of the next match' random? There many video on youtube saying they know the pattern. Are they fake?

[marsh kraken]

you have to contact the Customer Support through in game @plain fossil

[night cloak]

Please contact in-game support for this matter, we cannot help with account related issues in discord.
@plain fossil

[marsh kraken]

@warped parcel are you asking for the random map?

[twin depot]

Please when this problem will be solved

[storm flume]

You can contact the customer service via the game settings, @twin depot. Refer to subpoint 5.3 in #faq for further instructions.

[twin depot]

I couldn’t contact anyone

[warped parcel]

No, in Tournament section, there is challenge with battle coins to predict where the plane will fly towards ie: direction @marsh kraken

[marsh kraken]

@warped parcel its random

[warped parcel]

So the youtube videos are fake? Right?

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @twin depot.
You can contact them via In-Game settings or from the Login page.

[marsh kraken]

if that's the case well, Yes cause they can edit the videos

[warped parcel]

😅 Ok

[marsh kraken]

@warped parcel the youtuber can edit their videos so we can't say that they are fake but yeah 50% chances that they are fake

[warped parcel]

Maybe lucky also

[marsh kraken]

@warped parcel Yup

[warped parcel]

Thank you

[gusty raptor]

if i buy the rp with 25 levels added to it, and i bought the ticket (at the same time having rp for the last 3 seasons). will my rp have a ticket when i buy the 600 normal premium rp one?

[marsh kraken]

sorry my bad wrong ans

are you asking that if you buy the rp again for 600 uc will you get the ticket. right?

[gusty raptor]

@marsh kraken i meant is i had my first rp in season 12 , and i bought the ticket in season 13 but i had rp in season 14-15

you get a free ticket right? when you bought the rp 3 times?

[marsh kraken]

@gusty raptor Yes Sir

[gusty raptor]

sorry my bad wrong ans
no worries its fine

@marsh kraken what if i bought the 600 uc rp will i have the ticket still?

[marsh kraken]

but you have to keep your streak of buying

[gusty raptor]

cause i bought 1800 (25 levels) in season 12-15 rn

[marsh kraken]

@gusty raptor Yes Sir. you just need to buy RP, It doesn't matter if you buy the 600 Uc one or the 1800 Uc one

[gusty raptor]

im just asking so that i can save money in the next season

alright thanks you're a great help @marsh kraken

[marsh kraken]

No Problem Sir. Have a good night/day

[chrome panther]

Hi all,
I need change my email acc my ID "
5670294866 "

[onyx dagger]

Please contact Customer Service in-game about this, @chrome panther.

[prime dagger]

@chrome panther hi to

[onyx dagger]

? @prime dagger

[prime dagger]

😏

[polar marsh]

@drowsy prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@fossil jacinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wise abyss]

Hello

I just redeem 100 uc pack from bonus challenge and I didn't reveieved any mail with uc from pubg please help

[stone drift]

Guys if I played with random squad and turn out that 2 of them are hackers , what should I do in this case?

[onyx dagger]

Please refer to the pinned messages of this channel, @wise abyss:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

Report them in-game, @stone drift.

[stone drift]

I did that , but if they get banned i get banned too ?

[wise abyss]

Anyone help me please

[onyx dagger]

Possibly, But if you're so sure that they're hackers, I think you can nade/kill yourself and then report. @stone drift

Yes, @wise abyss?

[stone drift]

Possibly, But if you’re so sure that they’re hackers, I think you can nade/kill yourself and then report. @stone drift
@onyx dagger

This is not an answer, i’ll not kill my self and wasting points because PUBGM doesn’t know how to do anti cheat system!

[night cloak]

@drowsy prawn, you’ll be muted from communicating in game.

[magic tangle]

It's not an answer but it's what you can do to save yourself from a possible ban from the game@stone drift

Just kill yourself and report

[night cloak]

@stone drift, as long as you met them from random fill and only played one game with them you’ll be fine.

[wise abyss]

Yes, @wise abyss?
@onyx dagger check my message

[storm flume]

Please refer to this channel's pinned messages for further information, @wise abyss:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Your query is answered in this channels pinned messages, @wise abyss.

[stone drift]

Ok thanks 🙏🏻

[drowsy prawn]

@night cloak but if I want to report another person for bad speech

[night cloak]

You’re very welcome!

@drowsy prawn, report them in game.

[wise shore]

Hi everyone. I had some suggestions/feedback for better UI/UX and overally better gameplay for PUBGM. I want to ask, where can I post them? Ty :)

[night cloak]

@wise shore, please use #old.

[wise shore]

Ty

[night cloak]

No problem.

[drowsy prawn]

@night cloak OK thanks

[wise abyss]

You’re very welcome!
@night cloak it's didn't help

[storm flume]

You can contact the customer service via the game settings, @wise abyss. Refer to subpoint 5.3 in #faq for further instructions.

[wise abyss]

What's in that I didn't find it in pins

Customer service?

[wise abyss]

I can wait for months to for that uc but I want that nade it's costing me 240 I have 140 when it will end tell me coz it's showing 4 hrs left

[night cloak]

We cannot help with account related issues.

[night cloak]

I’m aware when the event is ending but we cannot help you.

[wise abyss]

We cannot help with account related issues.
@night cloak I'm asking when this event will end if it's ending in 4 hrs then I'll not sleep and do mission and get uc and buy that but if it's not ending then I can go and sleep

[night cloak]

It ends in 4 hours.

[wise abyss]

Rip my sleep then 😭

[magic tangle]

@thin halo delete that gif

[night cloak]

?

[magic tangle]

That seizure one

[thin halo]

It's deleted.

[night cloak]

Heyo... My graphics are changeing to higher even tho I don't have auto graphics on :?

[storm flume]

Please do not use languages other than English, @dense thunder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@dense thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle ingot]

Why i cant spectate i am lvl 40 and diamant tier

[sick shale]

@brittle ingot You must reach crown tier (3700 rating points)

[prime dagger]

@wise abyss what countries do this eveent?

[sick shale]

@prime dagger You can ask him in #pubg-mobile

[prime dagger]

@sick shale ok thx

[little holly]

Hey anyone help me please

[night cloak]

Yes?@little holly

[little holly]

I’m play game and my ping 50

And this hapened

[night cloak]

What happened?

[little holly]

Why

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @little holly. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

I think it is because of your internet, maybe there was latency in your internet@little holly

Wait 2 minute

[little holly]

Now what I do

Not play with same internet

[sick shale]

Refer to subpoint 4.11 in #faq please

[little holly]

Now If I play same internet if there problem

[steel wing]

what is Season Ranking for

Like what happens if I get to #500 or #100

Nothing at all?

[night cloak]

#500 is conqueror@steel wing

[steel wing]

thats some other thing
Im at 4500

but at season ranking im 2600

[sick shale]

There are no rewards for season ranking

[wise abyss]

Like what happens if I get to #500 or #100
@steel wing be in top 500

[steel wing]

@sick shale alr thanks

[wise abyss]

U will get conqueror

[sick shale]

Players who reach the Ace tier and rank in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:00 UTC.

[steel wing]

@wise abyss answer only if you know please

must have readen what I wrote a little bit upper👍

[sick shale]

You're referring to season ranking which is total ranking points of all modes right, @steel wing

[steel wing]

Move to #chat for more discussion :)

[sick shale]

@wise abyss Do not interrupt please

[wise abyss]

@sick shale ohh u mod lmao go ahed

[steel wing]

Nope @sick shale for all modes is (TOTAL RANKING)

may I send a ss?

[sick shale]

Yes please

[steel wing]

Basically Is there any reward for this or not

[sick shale]

No, only total ranking

[steel wing]

this one is total 😅

[night cloak]

Ace 14 star conq, yes?

[steel wing]

not specified

[sick shale]

Yes, you have to be in top 500 to get conqueror

[steel wing]

The longer it takes you to reach Conqueror the more Stars you need

[storm flume]

Please do not use languages other than English, @inland shadow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Feel free to continue in #pubg-mobile if you don't require any support

[steel wing]

✓

Thanks for reaching out RebeL peace out

[polar marsh]

@hidden glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn glacier]

When I redeemed 100 UC from bonus challenge US, my battle coins were deducted but I did not get UC. Now even the redeem option is greyed out without even actually getting UC. Any solution to this?

[woeful hare]

I need help i need to unlink gmail is not mine in the account i contacted them in the game from 1 week and the gmail still linked on my account i need help now

[storm flume]

Please refer to this channel's pinned messages for further information, @thorn glacier:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@woeful hare, only in-game support can help with this issue, please wait patiently for there reply.

[woeful hare]

What if the owner of the gmail use cheat

Are there any restor points ?

I need answer ?

[night cloak]

Ask in-game support.

[woeful hare]

And what is the aim of making a discord server and channel named pubgm support ?

And how does my account get linked without entering it ... i was playing after i found another link and someone enter it with the new gmail ! BTW i have the email link and the twitter i need solution now

my account costet by more than 8k dollars i need someone to help me

[night cloak]

my account costet by more than 8k dollars i need someone to help me
Your account costs 0, @woeful hare. You do not own this account. It is a property of Tencent Games.

And what is the aim of making a discord server and channel named pubgm support ?
This is a community support channel where anybody can help each other. For customer service, you need to contact them via in-game settings.

And, contact customer service before it is too late. If the person compromised your account use cheats, you will get a 10 years ban. So, do not waste your time here.

[woeful hare]

and what is the solution of the update message i have make the update but whe i'm trying to enter my account it showed that i have to update the game

[storm flume]

You can contact the customer service via the game settings, @woeful hare. Refer to subpoint 5.3 in #faq for further instructions.

[west field]

I have reported 8 Hackers today!
Great game 🎮! Pffff

[queen torrent]

23

hackers i report none of them ban

[sick shale]

@queen torrent They will be banned eventually

[exotic quartz]

PUBG full hacker game good byee.......

all mach hacker

[sick shale]

@exotic quartz Feel free to complain about it in #old

[exotic quartz]

how much?

i plying emulator one squad one hacker must have

we die redy

[storm flume]

Hello, @exotic quartz!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[exotic quartz]

bro how much i report i have hedik i go ply tdm there also hacker

[night cloak]

@exotic quartz Feel free to complain about it in #old

The team are always updating there anti-cheat system, as previously stated please submit your complaints via #old as we cannot assist you any further with this matter.

[exotic quartz]

you tell like this but northing happed

[night cloak]

#news says other wise, move channel now please.

[sick shale]

@exotic quartz Read the messages above please, and move to discussion channels if you don't require any assist.

[icy merlin]

I want email pubg support

[sick shale]

[e-mail]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @reef crown. Remember to read through #faq before asking questions in the support channels.

[night cloak]

State your issue.

[quaint tree]

hello , I have a problem in my acc whenever I purchase us in the game the game just take them off from me

[night cloak]

@quaint tree, do you get any in game mails?

[quaint tree]

yes

this message

[night cloak]

@quaint tree, you get this message for either buying UC from an unofficial source, if you’ve purchased from unofficial sources in the past you put your PUBG MOBILE account in debt.

[quaint tree]

I always buy from ios or medausby

how can I know the amount of money I owe to game

so I pay them and the problem solved

[night cloak]

Contact in-game support for account related issues please.

[quaint tree]

thank you

[polar marsh]

@torpid blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager mason]

@quaint tree did you get your uc back??

i literally had the same issue rn:(

@night cloak nothing on the contact in-game support helped me out 🤦🏽‍♀️

[night cloak]

We cannot assist with account related issues here in discord, in-game support us your only option.

[cobalt patio]

I purchased an account and it was previously charged in an illegal way. I want to know how much I owe left, knowing that I charged 40000uc and you withdraw it

[night cloak]

@cobalt patio, you bought the PUBG MOBILE account?

[cobalt patio]

Yes

[night cloak]

I am not a hacker and I do not do a hacker and also I did not do a hacker Why was my account closed ?? Is it an arbitrary decision or what? I want to restore my account anyway, I am not a hacker and you can make sure my device is free of all cheat programs too!

I want to talk to someone who is not with a robot who cannot solve my problem !!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cobalt patio]

@cobalt patio, you bought the PUBG MOBILE account?
@night cloak yes

[sick shale]

@cobalt patio Buying accounts is against PUBG MOBILE's terms of service, therefore we're not going to provide support.

[paper gorge]

Guys help me please I have a serious issue

Moderator I need help.

[cobalt patio]

@cobalt patio Buying accounts is against PUBG MOBILE's terms of service, therefore we're not going to provide support.
@sick shale I just want to know how much is the rest of the amount

[storm flume]

You can contact the customer service via the game settings, @cobalt patio. Refer to subpoint 5.3 in #faq for further instructions.

Hello, @paper gorge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sick shale]

@paper gorge Follow the message above and stop playing with him that's what I can tell you
And please avoid using Ban word here.

[lucid narwhal]

Hello

[paper gorge]

Yes i have only played 1 match with him i ave reported him

[lucid narwhal]

can you help me ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lucid narwhal. Remember to read through #faq before asking questions in the support channels.

[sick shale]

What's the problem

@lucid narwhal About what

[pastel wave]

Can you help me

My account is hack

[storm flume]

You can contact the customer service via the game settings, @pastel wave. Refer to subpoint 5.3 in #faq for further instructions.

[meager mason]

@night cloak so you’re saying i can’t get a refund?? the in game support has only helped me with the fact that my account was purchased using an unofficial source in the past which i’ve only used apple store to purchase all uc.

[mild plank]

I recently had my apple account disabled and that’s what i used to log into my pubg account but since it got disabled I can’t log into my account anymore I couldn’t log in with anything else and I can’t lose all of my credentials

[meager mason]

wow my apple id has been disabled too

didn’t think of that

[pastel wave]

Always close chat in customer service

[sick shale]

@mild plank Try to recover it, no other way

[meager mason]

@mild plank you should’ve linked your account to something else as well incase you have a problem with your apple id you can always login with the other linked account

[prisma isle]

Anyone can help me to unban my account!? Thank you

[polar marsh]

@prisma isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager mason]

i want a refund😭😭

[mild plank]

@sick shale how do I recover it

[sick shale]

@mild plank Contact apple support

[night cloak]

i want a refund😭😭
@meager mason Type "Report Problem iPhone" and it will send you to a refund link, I'll send you a link to that.

reportaproblem.apple.com

[meager mason]

thank you!!

[night cloak]

No worries.

[frozen nimbus]

hello could you help me find the link to download the beta version!

[night cloak]

Just to confirm are you on android or IOS? @frozen nimbus

I sent you an android link through dm as the bot removes all links here.

[light aurora]

i want help please

[night cloak]

How can the community help you? @light aurora

[light aurora]

are you from support

[vagrant forum]

What's the issue?

[night cloak]

No, but the community can help, state your issue.

[polar marsh]

@light aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@light aurora Stop dming me and read @storm flume answer. I can't do nothing.

@night cloak, block the user.

I did.

[viscid finch]

How are you? He died, Sheeter and his picture. Where did you send the video?

[night cloak]

@viscid finch, what?

Cheater?

[viscid finch]

@night cloak hak

[peak eagle]

I want to meet with a competent person, can you help?

[storm flume]

Hello, @viscid finch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[thin girder]

when are premium crates coming back

[tawdry finch]

How many days of inactivity can get me a rename card as a returning soldier gift ?

[sick shale]

@thin girder Very soon
@tawdry finch 15 days I think

[thin girder]

@sick shale how soon is very soon

[tawdry finch]

Okay

[sick shale]

@thin girder Less than a week

[thin girder]

k

[warped parcel]

@thin girder most probably after Custom crates expires

[tawdry finch]

Should I open crates in bulk or limited numbers at a time ?

[warped parcel]

It's all luck, no guarantee either way

[tawdry finch]

Okay

There are many you tubers who say use different VPN then you might get a reward, are they even real ?

Should I go for the spin or the lucky crate. Which one has the better chances of getting materials for upgrading ?

[sick shale]

@tawdry finch There are many of regional events with different items/rewards yes, but usage of VPN isn't recommended

[tawdry finch]

Ah I see

[sick shale]

Should I go for the spin or the lucky crate. Which one has the better chances of getting materials for upgrading ?
@tawdry finch You can ask such questions in #pubg-mobile

[tawdry finch]

Bro then what you guys here for, only directing to the lazy as customer support

[honest sedge]

How many days of inactivity can get me a rename card as a returning soldier gift ?
@tawdry finch i logged in after 2 month's still got nothing

[tawdry finch]

@tawdry finch i logged in after 2 month's still got nothing
@honest sedge that’s why I say pubgm is a biased for pubg global and other servers. We all know how the rewards and android Events varies from the Korean version of the game.

[warped parcel]

@tawdry finch check message by Error 403 in #community-news, second last message.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[tawdry finch]

If you are a player just like me, nobody gives you the right to mute people who ask questions

Don’t act as if you own tencent

[warped parcel]

Please message in #chat, this is for support.

[tawdry finch]

Or make the channel read only

[sick shale]

@tawdry finch Move to discussion channels if you don't require any assist

[regal quartz]

How do you reset guest accounts without attaching them to social media or Apple?

[tawdry finch]

How to buy UC in Korean version, I am located in India ?

How do you reset guest accounts without attaching them to social media or Apple?
@regal quartz you cannot

[velvet mason]

hey pubgm team do something of hackers yesterday i was killed by a hacker he is on rozhok hill and i am in school apartments and he killed me by headshot with M762 + holo 😒

[storm flume]

Hello, @velvet mason!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[velvet mason]

@storm flume but the main thing is he had played 67 matches and his kd is 27.65

[night cloak]

@storm flume but the main thing is he had played 67 matches and his kd is 27.65
@velvet mason once more, please report him in game and the link provided above.

[karmic vine]

i cant download pubg maps please help me

[night cloak]

i cant download pubg maps please help me
@karmic vine What's the error message? Check your internal storage as well, please!

[karmic vine]

nan error

[frozen nimbus]

@night cloak utilizó iOS!!

[night cloak]

nan error
@karmic vine Please check your internal storage and see if it is enough to download all of the map.

@night cloak utilizó iOS!!
@frozen nimbus Please use english.

[karmic vine]

not storage problem bro wait i send screenshot

[night cloak]

Meow

Meow
@night cloak Are you trying to ask a question?

[frozen nimbus]

@night cloak I use iOS! I need the link to download the beta version please

[night cloak]

@night cloak I use iOS! I need the link to download the beta version please
@frozen nimbus I send it to your dm

[karmic vine]

please help me

why i can't download maps?

[graceful silo]

@karmic vine please refer point 4.5 in #faq

[night cloak]

When premium crates will be back?

[royal sage]

Help pls , my device iPad 7, not working

[sick shale]

@night cloak Few days

[royal sage]

good afternoon! I play from the 7th generation ipad, also from the iphone 7. two days ago I started having problems loading textures when using the wifi network, when using mobile data everything works correctly. reinstalled the game. what could be the problem ?

[night cloak]

good afternoon! I play from the 7th generation ipad, also from the iphone 7. two days ago I started having problems loading textures when using the wifi network, when using mobile data everything works correctly. reinstalled the game. what could be the problem ?
@royal sage If I were you I'd try repairing.

[somber solstice]

Try manually setting the dns servers of the Wi-Fi network. I myself am not familiar with iDevices, so I can't give you exact instructions. But do try setting the dns to 1.1.1.1 and 1.0.0.1

Also, if you have access to a computer, try checking the network, see if there's unusual activity on it. This is a bit more advanced, so only attempt it if you're confident in your ability to do it. It's ok if you don't do this, it's a bit beyond most people's ability. Unfortunately, we're not able to provide technicians to assist with this.

[onyx dagger]

Yes? @night cloak

This is a Support Channel.
Mind moving to a Discussion channel if you do not have any issues/doubts regarding the game please.

[surreal nacelle]

why there are different events and better rewards for some regions even it is pubg m global?

[night cloak]

why there are different events and better rewards for some regions even it is pubg m global?
@surreal nacelle That is called a region event.

[surreal nacelle]

So why specific region events?

[onyx dagger]

Feel free to share your Feedbacks in #old, @surreal nacelle.

[surreal nacelle]

ok

[onyx dagger]

Alright.

[mild shell]

Hey, my account was hacked by the email attached to the account.
I retrieved the email, but the hacker linked my account to the game.
With a mobile number and no access to my account in the game
By mobile number
Please help me to cancel linking the mobile number to my account

[storm flume]

You can contact the customer service via the game settings, @mild shell. Refer to subpoint 5.3 in #faq for further instructions.

[scenic crypt]

Dear Sir/Mam,I tried to redeem 1000 battle coins yesterday. My battle coins was deducted but UC was not sent via in-game mail. Please help me. What to do now? I played for a whole day to earn that coins. 1000 battle coins=100 UC means a lot to poor PUBG players like me.So,please help to solve the issue as soon as possible. I hope that you will help me.

[storm flume]

Please refer to this channel's pinned messages for further information, @scenic crypt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[scenic crypt]

I can't send messages there

[night cloak]

Refer to this message, <#questions message>.

[steep thicket]

When zombie mode release

[cosmic gazelle]

How Evo Ground level increases?I play a lot of TDM but still it's increasing like a turtle

[night cloak]

@steep thicket, no information.

@cosmic gazelle, levelling up isn’t supposed to be easy and it a very slow process.

[delicate patrol]

Hey, my account was hacked by the email attached to the account.
I retrieved the email, but the hacker linked my account to the game.
With a mobile number and no access to my account in the game
By mobile number
Please help me to cancel linking the mobile number to my account
@mild shell good luck getting it back bro..my situation is exactly like yours, its been a month for me and the only reply i have is bla bla bla, be patience

[cursive oxide]

Anyone can help me?

How to see total time I've spent in PUBGm?

[onyx dagger]

Do you have a Samsung device? @cursive oxide

[cursive oxide]

No, it's vivo

[clear spindle]

You cannot unless your device have a Game launcher or similar application which reads the Game run time.

[cursive oxide]

Oh ok

[crude sandal]

i cant login into pubg why ?

[clear spindle]

Can you explain ?

[marsh kraken]

my friend is having this error

[crude sandal]

while im loging by facebook it doesnt even entering to type my id and pass , it is showing failed to login , why?

[night cloak]

@marsh kraken, tell them to uninstall and re install from there App Store.

[marsh kraken]

okay

[crude sandal]

like this showing what can i do ?😫

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @crude sandal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[crude sandal]

@storm flume Thank you i have read that now , i will try 👍

[hazy juniper]

I tried to unlink my Google play games account but it is showing like this

[night cloak]

@hazy juniper, could you please try a routine repair?

[hazy juniper]

@night cloakok I will try that

[night cloak]

[hazy juniper]

@night cloakit didn't worked out

[analog juniper]

why unlink is not working?

[clear spindle]

Can you provide detailed description about the issue in #old which includes your in-game ID, LOGIN METHODS, NETWORK, REGION...

@analog juniper @hazy juniper ^^

[vague torrent]

Why i cannot redeem bonus challenge point due to system busy it reduce 1000 point but didn’t received UC at all ..

[analog juniper]

yes india bonus challenge not available for me?@clear spindle

[clear spindle]

For bonus challenge you may contact in-game customer service.

[analog juniper]

i have 2500 plus points@clear spindle

[warped parcel]

@analog juniper check pinned messages

[serene belfry]

Play pubg

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @serene belfry.

[verbal parcel]

Need beard appearances again once please for default character

[strange siren]

!report

[onyx dagger]

Yes? @strange siren

[strange siren]

hello staff, iwant to report someone but can't type his name

id only good on report in site?

[onyx dagger]

Feel free to share your Feedbacks/Thoughts in #old, @verbal parcel.

[strange siren]

there smile in his name can't type it

[onyx dagger]

You can report him with his ID in-game.
And if you do have proofs like screenshots/video, Feel free to report him in http://cheater-report.pubgm.cc , @strange siren.

[strange siren]

i have video for him just asking because site ask me for name with id

[night cloak]

@strange siren, you can copy his name by searching his ID in game then copying his username to your clipboard.

[strange siren]

can't man from gameloop to chrome

[night cloak]

Copy it then click Ctrl+v on your keyboard when in chrome?

[strange siren]

i know what you talk about dont work

[night cloak]

Feel free to ask about this via #emulator-support.

[hazy juniper]

My account is hacked and one guy already linked a gmail a month ago I have linked my email and Facebook to it ...but I am not able to unlink gmail( Google play games account) now

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @hazy juniper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sacred yarrow]

Can't change my region

I can't change my region it shows me this message Everytime when I want to change the region.

Can someone help me

[delicate patrol]

My account is hacked and one guy already linked a gmail a month ago I have linked my email and Facebook to it ...but I am not able to unlink gmail( Google play games account) now
@hazy juniper

change your facebook password and he wont be able to login with google play..

[thin pier]

.

[hazy stone]

Won’t open bonus challenge what do I do?

[cursive oxide]

Won’t open bonus challenge what do I do?
@hazy stone try refresh?

[hazy stone]

I did that nothing

[night cloak]

@hazy stone which country?

[hazy stone]

North America

[atomic raven]

Need some help related to RP Prime & RP Prime Plus. I have upgraded from Prime to Prime Plus, but while trying to collect dailly rewards, it's still showing me just that i have Prime, and cant collect rewards from Prime Plus. Any help?

[prime juniper]

How can I solve this issue.

[hazy stone]

What do I do?

[night cloak]

@hazy stone, device?

[hazy stone]

iPhone

[night cloak]

@prime juniper, current location?

[delicate patrol]

How can I solve this issue.
@prime juniper whats ur id region?

[onyx dagger]

It shows an Parameter error, Kindly try again later. @sacred yarrow

[hazy stone]

America

[night cloak]

@hazy stone, try uninstall and reinstall.

[hazy stone]

Ok

[onyx dagger]

Kindly contact Customer Service in-game if you're sure about it. @atomic raven

[prime juniper]

@night cloak current location : Nepal

@delicate patrol I'd region : NA

[night cloak]

@prime juniper, please contact midasbuy support, [e-mail]

[atomic raven]

Kindly contact Customer Service in-game if you're sure about it. @atomic raven
@onyx dagger Okay, thanks

[elfin canopy]

@atomic raven RP Prime or Prime?

[prime juniper]

I have contact midasbuy and they said me to report the players with same id. Now how can i report me. @night cloak

[atomic raven]

Both activated RP Prime & RP Prime Plus, but doesn't allow me to collect rewards for Prime Plus @elfin canopy

[ebon spear]

hi, i did contact ingame support a month ago abount my account... i wanted to unlink email login where the hacker linked with.. until today, i did not receive any feedback.. can anyone help?

[elfin canopy]

RP Prime or RP Prime plus gives monthly rewards (a 300 UC voucher for RP Prime and 3× 300 UC voucher for RP Prime Plus), along with RP points, @atomic raven.

It doesn't give daily rewards.

You can try contacting them again or wait for their response, I believe it requires around 90 days due to very high number of requests, @ebon spear.

[ebon spear]

You can try contacting them again or wait for their response, I believe it requires around 90 days due to very high number of requests, @ebon spear.
@elfin canopy

hi.. the in game conversation still not ended. .can i just type in the conversation? wont my que getting reset?

[night cloak]

is there any way to get 60 or 90 fps without gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[atomic raven]

@elfin canopy I mean on this (As you can see, i'm not allowed to get em, even i have activated Prime Plus)