questions

[night cloak]

Wow rubex op

[onyx dagger]

Feel free to ping me in #chat to chat with me, This is a Support Channel. @night cloak

[pearl palm]

I purchased 600 uc but that can has been deducted from my account but Still I didn't recived uc to my account please help I've Recipt that I spent

[onyx dagger]

So you're trying to say that:

1. You bought 600 UC and when you got it, It got deducted.
   Or,
2. You bought UC, But didnt recieved them in-game? @pearl palm

[pearl palm]

Yes yes.....

[onyx dagger]

Which one? @pearl palm

[pearl palm]

2

[onyx dagger]

Oh.

Please refer to #faq 4.1 for this.

[pearl palm]

How can I do that ......

[onyx dagger]

Click on this -> #faq, And check for point 4.1.
You will get the solutions for the issue there.

[bold shale]

@pearl palm From which website you bought uc ?

[pearl palm]

I bought from PUBG app

[bold shale]

You are from @pearl palm ?

[pearl palm]

Srilanka

[onyx dagger]

Click on this -> #faq, And check for point 4.1.
You will get the solutions for the issue there.

[pearl palm]

But I don't have permission to use that

[bold shale]

@pearl palm open pubgm app 》settings 》 customer service

[storm flume]

You can contact the customer service via the game settings, @pearl palm. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

#faq 4.1 - What to do when purchased items are not delivered to my account?
In case of purchased items not being delivered to your account, @pearl palm, Please contact the customer service via the game settings. Refer to subpoint 5.3 for further instructions. The following information is required:

▫️ Username or user identification of the account the purchase was made on.
▫️ Screenshot of the purchase receipt, including order number, date, time and amount.

[sudden wraith]

Ok thanks

[pearl palm]

@onyx dagger yeah I've everything

[onyx dagger]

Then contact Customer Service in-game about this, @pearl palm.

[night cloak]

@pearl palm you just need to be patient

[bold shale]

Did you play payload 2.0 ? , when i drive / use armed vehicles , my screen is very shaking , i cant even drive / aim correctly , my friends faced this problem too

[onyx dagger]

Feel free to share your Feedbacks in #old, @bold shale.

[heavy vortex]

Sitting in back seat? that one right?

[bold shale]

Sitting in back seat? :Tsip: that one right?
@heavy vortex yes bro

[heavy vortex]

I guess they made it that way.. so it doesn't seems easy..

[bold shale]

Ohh

[onyx dagger]

So yeah,

Feel free to share your Feedbacks in #old.

[bold shale]

Cooldown time 6hrs bro 🙂

[onyx dagger]

You can edit your last message.

[glad pulsar]

Pubg I got banned..... I have the lowest stats in my clan. And I always updated to the newest iOS

How can you ban me!!!!!!

[polar marsh]

@glad pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@glad pulsar you can contact the in-game customer support

[muted mountain]

Wht about crew challange?

[pearl palm]

When infection mode is coming to in game

[bold shale]

Oct 23 @pearl palm

[muted mountain]

When crew challange is coming?

[onyx dagger]

No ETA, @muted mountain.

October 23rd, @pearl palm.

[muted mountain]

:(

[onyx dagger]

:/

[agile canopy]

My resources are downloading slow af , any solution to increase the speed? Its downloading in 500 kbps

[polar marsh]

@vagrant kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Cant help that, @agile canopy.

[floral stone]

Some hack my twitter and he is login again n again wht should I do

[agile canopy]

[onyx dagger]

Do you have access to your Game account, @floral stone?

[floral stone]

@onyx dagger yes

[pearl palm]

I'm facing a big problem with server freeze hackers what is the solution to escape from that issue...

[onyx dagger]

Contact Customer Service in-game about this. @floral stone

[floral stone]

I have done that

[onyx dagger]

The Developers are aware of this issue and is working on a Fix. @pearl palm

Did they reply? @floral stone

[floral stone]

@onyx dagger yes they are replying

[bold shale]

Bro there is a guy in insta selling ... can you stop him , i reported him tho

[onyx dagger]

I think you should first try to recover your Twitter account, @floral stone.

Since you have reported, They will look into the issue, Hopefully. @bold shale

[floral stone]

@onyx dagger I have mail them but no response

[bold shale]

He is selling in Instagram page bro @onyx dagger

[onyx dagger]

If they are not ready to help, then we cant. @floral stone

Since you have reported, They will look into the issue, Hopefully. @bold shale

[floral stone]

I have contacted pubg in game I told them all this issue

[pearl palm]

@onyx dagger how can you tell that your the responsible if anything happened

[bold shale]

[onyx dagger]

I didnt get you. @pearl palm

Alright then. @floral stone

[onyx dagger]

? @quaint epoch

[quaint epoch]

120uc purchased from customized pack, no Free with Purchase set n mask.
The customized pack is on the same page?

@onyx dagger can u notify Pubgm staff? Thx

[ripe dagger]

When will this problem be solved?

[night cloak]

Never

Ur account got hacked and the hacker changed the sdk version

So probably when the new update come means next rp update ur account will unlock but if he putted ur account u have access to on unlink say by to ur account

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @ripe dagger.

[ripe dagger]

What do I do to get it again?@night cloak

[night cloak]

What u connected to?

[ripe dagger]

@onyx dagger i call him but not do anything

[night cloak]

Means linked accounts

[ripe dagger]

@night cloak Facebook

[night cloak]

And ?

Only fb?

[ripe dagger]

Yes

[onyx dagger]

Did they reply? @ripe dagger

[night cloak]

Hum u think ur fb is hacked?

[ripe dagger]

@onyx dagger no

[onyx dagger]

Wait for the reply then.

[ripe dagger]

@night cloak yes but I get it again

@onyx dagger last 3 day no one reply

[agile canopy]

@onyx dagger Thank you so much, this version is better the game loads quicker, sound quality is fab. Hope it doesn't crash in this one

[onyx dagger]

If you have two Social Media accounts connected with your Game account, I suggest you to unlink the Facebook account, @ripe dagger.

[night cloak]

Hum when u last logged in to the game did u seen any thing extra linked account like gplay or email.And when u last logged is ur account recovered

[onyx dagger]

@onyx dagger Thank you so much, this version is better the game loads quicker, sound quality is fab. Hope it doesn't crash in this one
That's great to hear! You're welcome, @agile canopy!
Let me know if the crash is Fixed.

[agile canopy]

Sure, I'll let you know

[onyx dagger]

Alright then.

[night cloak]

@onyx dagger he will not be even able to open the account .U know about sdk or not

[onyx dagger]

Oh so he dont have access to the game account.

[ripe dagger]

Can we speak DM? @night cloak @onyx dagger

[night cloak]

Sure just msg and I will come

[onyx dagger]

This is a Support Channel for PUBGM, @ripe dagger.
You can state your issue here.

And, Feel free to DM me.

[night cloak]

Why bonus challenge is not even in us now

[onyx dagger]

Bonus challenge is only available in some regions, For now, @night cloak.

[night cloak]

Like

[onyx dagger]

I suggest you to contact Customer Service in-game about this, @ripe dagger. Only they can help you with Account related issues.
Also, Wait for the reply.
They will try to reply to you as soon as possible.

[topaz ginkgo]

@onyx dagger I have a complain

[onyx dagger]

Yes, @topaz ginkgo?

[night cloak]

I suggest you to contact Customer Service in-game about this, @ripe dagger. Only they can help you with Account related issues.
Also, Wait for the reply.
They will try to reply to you as soon as possible.
@onyx dagger they can't even ....

[onyx dagger]

USA, etc. @night cloak
Feel free to share your Feedback about bringing back Bonus Challenge in #old.

[night cloak]

Not in USA to now😔

[polar marsh]

@topaz ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

As I said,

Feel free to share your Feedback about bringing back Bonus Challenge in #old.

[night cloak]

I redeemed uc one week ago but now not available their too

[onyx dagger]

Hope it comes back soon.
Tho no ETA.

[night cloak]

Ok

[onyx dagger]

Alright.

[spring zephyr]

120uc purchased from customized pack, no Free with Purchase set n mask.
The customized pack is on the same page?
@quaint epoch Unfortunately, you won't get those rewards if you will purchase UC through custom packs. You may contact in-game customer service for further inquiries regarding this.

[night cloak]

@onyx dagger whts about bonous challenge

[onyx dagger]

Please refrain from using the Ban word, @topaz ginkgo.
And, About that,
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[topaz ginkgo]

@onyx dagger can you answer my question

[onyx dagger]

Bonus Challenge is not available at the moment, @night cloak.
Hope it will be back soon, Tho no ETA.

Read my message above, @topaz ginkgo.

[topaz ginkgo]

@onyx dagger i did this one week ago but nothing happened

@onyx dagger they are using

[night cloak]

What happened aminai

[topaz ginkgo]

And they using in competitive match

[onyx dagger]

If he is found cheating, he will be suspended.
When you report a player, He will be marked suspicious, @topaz ginkgo.
When he gets Suspended, You will receive an in-game mail.

[storm flume]

Hello, @topaz ginkgo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

He will be banned if he will.be caught by pubg.(If)

[topaz ginkgo]

@onyx dagger try to understand they using only in competitive match and custom

[spring zephyr]

@topaz ginkgo Report them, they will get banned.

https://discordapp.com/channels/393088095840370689/481200416349224980/765162347257004053

[onyx dagger]

Are they using the cheats in PUBG Mobile?
If Yes, Report them. They will get Banned soon.

[night cloak]

From my side don't waste ur time on them and u play just

[topaz ginkgo]

They didn’t do any thing

@night cloak I cannot play them

They using in pmco all also

[night cloak]

Yea maybe using that thing.

[topaz ginkgo]

Now they are invite team team in my country and they still using for qualify pmpl

[vast rampart]

Hilp

[onyx cairn]

If you have clear evidence about cheating in PMCO, PMPL or another official competition, kindly send it to [e-mail], @topaz ginkgo.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vast rampart. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@vast rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lusty badge]

Hello, i have problem while logging into my account on google play .I use gameloop 7.1 beta is it problem in gameloop or?

[storm flume]

You can now access #emulator-chat and #emulator-support, @lusty badge. Revert this at any time by sending .emulator in #481204134859505684.

[topaz ginkgo]

@onyx cairn

It’s not working

[onyx cairn]

Check again, wrong email

It is "ESPORT", not "ESPORTS".

[topaz ginkgo]

Ok

[eager chasm]

How can we unlink email

[onyx dagger]

Contact Customer Service about this, @eager chasm.
Currently, Email unlinking is not available.

[eager chasm]

Ok

[onyx dagger]

Alright.

[next nebula]

Bonus challenge??

[storm flume]

Please refer to this channel's pinned messages for further information, @next nebula:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

My friend's uc is missing after login back in pubg global id:5759743903 pls help

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

From where did he buy UC, @night cloak?

[night cloak]

Through playstore

[bold shale]

@night cloak You Mean In-app purchase ?

[night cloak]

Yesh

[onyx dagger]

Oh.

Tell him to contact Customer Service in-game, @night cloak.

[olive estuary]

Can I speak with any admin plz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @olive estuary. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Tell him to contact Customer Service in-game, @night cloak.

[bold shale]

#faq 4.1 - What to do when purchased items are not delivered to my account?
In case of purchased items not being delivered to your account, @night cloak Please contact the customer service via the game settings. Refer to subpoint 5.3 for further instructions. The following information is required:

▪︎Username or user identification of the account the purchase was made on.
▪︎ Screenshot of the purchase receipt, including order number, date, time and amount

[night cloak]

In costumer service which one do i have to select

Account?

[polar marsh]

@olive estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

When they ask you what is the issue, You just have to state it, @night cloak.

[night cloak]

K

[onyx dagger]

Alright.

[night cloak]

It's a bot

It's doesn't say anything about uc

[onyx dagger]

Can you try Emailing them?

[analog juniper]

@onyx dagger hi

[onyx dagger]

Hello, @analog juniper.
Yes?

[analog juniper]

@onyx dagger i tried on login my various devices

[onyx dagger]

And? @analog juniper

[analog juniper]

@onyx dagger but still not working what can i do

[onyx dagger]

As I said before, Contact Customer Service in-game about this issue.

[analog juniper]

@onyx dagger every time say please update to new version

and i reinstalled

[onyx dagger]

As I said before, Contact Customer Service in-game about this issue.

[analog juniper]

@onyx dagger and facing the same problem

[onyx dagger]

Only they can help you.

[analog juniper]

@onyx dagger i am contact not help ..

customer service say wait till unlink

[onyx dagger]

Then wait.

[polar marsh]

@rough shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[analog juniper]

@onyx dagger I can't access my account and how i give unlink option

[onyx dagger]

You have to explain to them that you dont have access to your account, @analog juniper.

[analog juniper]

@onyx dagger ok i try

[onyx dagger]

Alright then.

[bold shale]

Will They ... if we use dns ?

[onyx dagger]

No. Using DNS is Safe.

[bold shale]

[onyx dagger]

Alright.

[bold shale]

Tho my ms is 60 the game is laggy , is it my device ? Or the effect of dns ?

[onyx dagger]

Probably your Device.

[bold shale]

[analog juniper]

@onyx dagger pubg mobile roll outs any update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @analog juniper. Once we do, we will publish further information in #news.

[storm flume]

You can contact the customer service via the game settings, @analog juniper. Refer to subpoint 5.3 in #faq for further instructions.

[analog juniper]

@storm flume but i can't access my account

[polar marsh]

@wide saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello i have a question...
Those who play with cheaters how many days they will get bαn?

[frozen nimbus]

Hi. You can send me the link to download the beta version of PUBG Mobile. I have already been invited

[night cloak]

Yes @night cloak

[clear shore]

Hello i have a question...
Those who play with cheaters how many days they will get bαn?
@night cloak search it on google also the merit will be reduced

[onyx dagger]

You will get 7 days ban and a Tier reset if you play with Cheaters, @night cloak.

Yes. @night cloak

[rustic sun]

which server is best for bots

[onyx dagger]

Well, @rustic sun,
The higher your Tier is, The lesser bots you get in a match.

[rustic sun]

What is your pubg id

[clear berry]

Fix the game on ios14 Its been weekssss

[night cloak]

Hello

[onyx dagger]

Hi, @night cloak.
State your issue.

[night cloak]

I have downloaded pubg on chrome

[onyx dagger]

Feel free to share your Feedback/Report in #old, @clear berry.

[night cloak]

I have installed the app but it is not working

[onyx dagger]

Did you download it from the Official site?

[night cloak]

Yes

[vagrant forum]

Install the APK. The rest of the game files will be downloaded in-game, @night cloak.

[night cloak]

But i have downloaded the whole file

In chrome it is showing a weird name

[vagrant forum]

If you downloaded it from https://pubgmobile.com/ then the file size would be around 670MBs.

Can you share a screenshot?

[rustic sun]

When is the next premium Crete coming?

[night cloak]

Which one

[onyx dagger]

No ETA. @rustic sun

Premium crates are replaced by Custom crates, For now.

[vagrant forum]

Screenshot of the file name and size, @night cloak.

[night cloak]

Wait

[rustic sun]

@onyx dagger ok thanks...

[vagrant onyx]

When is the next premium Crete coming?
@rustic sun its might come after custom create end

[rustic sun]

@vagrant onyx ok thanks...

[night cloak]

The file name is not shown

I'm unable to use the premium crate coupon

[onyx dagger]

Premium crates are replaced by Custom crates, For now. @night cloak

[night cloak]

So how do I open it

[onyx dagger]

Wait for it to come back.

[vagrant onyx]

@night cloak not yet

[vagrant forum]

You will be able to use them once the premium crates are back, @night cloak.

[night cloak]

oh ok

Thanks!

Oof

[vagrant onyx]

@night cloak your issue solve ?

[night cloak]

@vagrant onyx nope

[vagrant onyx]

@night cloak what was about ?

[vagrant forum]

Share the screenshot :/

[night cloak]

WTF

I am not able to share

The button is locked

[hoary frost]

Which phone is best playing pubg mobile?

[onyx dagger]

Google. @hoary frost

[vagrant forum]

It's not locked on this channel, @night cloak.

[hoary frost]

Google why, iphone

[onyx dagger]

Yeah, iPhone, Samsung, are good.
A 4GB RAM device is completely enough to run PUBGM smoothly without any lags.

[gray prawn]

How long should I still wait for Bonus challenge?

[onyx dagger]

No ETA, So dont know, @gray prawn.

[night cloak]

See my screen shot

[vagrant forum]

Go over to Chrome and take a screenshot of the downloaded file.

[gray prawn]

Eta meaning

[vagrant forum]

Estimated time of arrival, @gray prawn.

[vagrant onyx]

@gray prawn do you see it

Cause in my screen i see it

[night cloak]

@vagrant forum finally after years it started working

[covert glacier]

hello guys can you please fix my problem

please i am begging you

[polar marsh]

@covert glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust spear]

Hackers in every game KRJP solos, please help

[storm flume]

Hello, @robust spear!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[glacial bramble]

What should i do?

You may tell me that my internet connection is not working properly

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @glacial bramble. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[glacial bramble]

And that thing, why 1m?

[normal moth]

And that thing, why 1m?
@glacial bramble change your dns server to cloudflare dns..it will fixed

[glacial bramble]

@normal moth and what about google dns?

[normal moth]

@normal moth and what about google dns?
@glacial bramble you can

[cerulean basin]

Pls ban this hacker . He even has ban pan

Pls ban this hacker .

[normal moth]

Pls ban this hacker . He even has ban pan
@cerulean basin report him through in game report button..officials will investigate the issue as soon as possible

[cerulean basin]

Reported so many times

But still he is not banned

[normal moth]

But still he is not banned
@cerulean basin thn if they find any proof of cheating they will ban him

[storm flume]

Hello, @cerulean basin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[glacial bramble]

I used both dns google and cloudflare, still not working, i checked my internet connection it's working well, that's happened to me 3-4 times, i did client repair, clearing catch etc., Forced to stop etc, call of duty mobile is working very very nice! @normal moth

[normal moth]

I used both dns google and cloudflare, still not working, i checked my internet connection it's working well, that's happened to me 3-4 times, i did client repair, clearing catch etc., Forced to stop etc, call of duty mobile is working very very nice!
@glacial bramble you are from?

[glacial bramble]

Im from Planet earth 'X' -_-

[reef stag]

I got nothing in 2 crates what is this pubg

[glacial bramble]

India, and that so you are gonna say game is banned here so it will happens -_-

[graceful silo]

@glacial bramble You Want To Login In your account?

[normal moth]

India, and that so you are gonna say game is banned here so it will happens -_-
@glacial bramble yes..its your isp which blocking it..not pubgm issue

[glacial bramble]

@normal moth ok, im gonna change isp, i can do anything with network related things --
The problem i said is not for 1 time, it's happened 3-4 times, it starts but need to reopen game many times --

[graceful silo]

@glacial bramble Use Airtel Or V!(Voda-idea) Internet To Login It will work

[glacial bramble]

@glacial bramble Use Airtel Or V!(Voda-idea) Internet To Login It will work
@graceful silo wow nice fix, thank you developer, it's work 😂😂😂 (i can do anything with network related) this thing is not related with network, that is problem in game, i can tell how many bugs and glitches are there in-game, but it takes time to write down, lol i don't care that much, i just playing because of my other countries friends
@normal moth u sounds like indian, are you?

[night cloak]

Hello. I cannot log in the game without using vpn in Iran. please help🙏

[glacial bramble]

Hello. I cannot log in the game without using vpn in Iran. please help🙏
@night cloak it's because of game banned in iran 😂😂😂

[normal moth]

@graceful silo wow nice fix, thank you developer, it's work 😂😂😂 (i can do anything with network related) this thing is not related with network, that is problem in game, i can tell how many bugs and glitches are there in-game, but it takes time to write down, lol i don't care that much, i just playing because of my other countries friends
@normal moth u sounds like indian, are you?
@glacial bramble feel free to post bugs and glitches in #old

[glacial bramble]

@normal moth nah, I don't have that time to post bugs lol😂

[obsidian cape]

When bonus challenge come?

[graceful silo]

@obsidian cape No ETA

[normal moth]

@normal moth nah, I don't have that time to post bugs lol😂
@glacial bramble thats why i am saying feel free

[glacial bramble]

When bonus challenge come?
@obsidian cape lol coming or not, but im sure u can't be able to play if you're legit 😂

[normal moth]

@obsidian cape lol coming or not, but im sure u can't be able to play if you're legit 😂
@glacial bramble move to #pubg-mobile for discussions

this is support channel

[glacial bramble]

@glacial bramble thats why i am saying feel free
@normal moth nah, i do that many time, but now i understand, it's useless to report bugs, glitches, cheaters, etc.🙏

[polar marsh]

@drowsy island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glacial bramble]

this is support channel
@normal moth ok, thank you for your support, it's helped me many time 🙏 namaste🙏

[normal moth]

@normal moth ok, thank you for your support, it's helped me many time 🙏 namaste🙏
@glacial bramble welcome

[night cloak]

@glacial bramble What shall we do now? my account is $ 10000 price

[glacial bramble]

@normal moth if you want any kind of rating related help that may help you in anything, tell me I'll give you whatever rating you wany, atleast i can help you on anything 😘

[subtle sand]

There not going to respond

[graceful silo]

@night cloak Please Move To #pubg-mobile To Discuss. This Is Channel Is Made For Support Only

[night cloak]

@graceful silo 😒 😒

[keen ginkgo]

I am not a hacker and my account is completely clean and I have never done anything bad and you can check my account. I always charge the balance in my account and I have spent a lot of money on it. Why do you close my account? What are the reasons?5283292819
iraq
ibad 10

[night cloak]

I have a problem and we came here to find a solution. 3 year firm's support is like...

[polar marsh]

@keen ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean basin]

I reported this hacker before 5 days and still he is not banned he has aim bot and esp hack

[graceful silo]

@keen ginkgo Please Contact Ingame Customer Support

[storm flume]

Hello, @cerulean basin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[cerulean basin]

I have tried every method

[graceful silo]

@cerulean basin It takes Sometimes to investigate

[cerulean basin]

Just fed up of this game

Because of hacker

[graceful silo]

@cerulean basin We Can Understand Your Feelings But Due To Covid-19 Pandemic There Are Less Staff So it may take some more time

[cerulean basin]

@polar marsh my account is not banned

[tawdry finch]

How to get materials for upgrading ?

[wispy solar]

@cerulean basin that's a problem then?

[cerulean basin]

@wispy solar no that not a problem

[vagrant onyx]

How to get materials for upgrading ?
@tawdry finch luck spin for gun lab + create gun lab

[wispy solar]

Okay buddy

[vagrant onyx]

How to get materials for upgrading ?
@tawdry finch you can check crow create

[cerulean basin]

@tawdry finch yeah u can check crow create

[tawdry finch]

Already opened, got the vss but can’t open anymore

[cerulean basin]

@tawdry finch y

[vagrant onyx]

Already opened, got the vss but can’t open anymore
@tawdry finch yes

[tawdry finch]

Any other ways ?

[vagrant onyx]

Any other ways ?
@tawdry finch no
check M416 wild lucky spin

[tawdry finch]

It shows OWNED

[limpid bloom]

I need merit how do I gain merit I can only do solo

[cerulean basin]

@tawdry finch wait for other lucky spin

[vagrant onyx]

It shows OWNED
@tawdry finch if you got other vss from the create its will be converted to materials

[tawdry finch]

Is it true that if I open classic crate and got a glacier m416 again it will give materials instead ?

[cerulean basin]

@tawdry finch yes

[vagrant onyx]

I need merit how do I gain merit I can only do solo
@limpid bloom if you less than 60 merit
You have to play solo reach top 10
top 3
top 2
Top 1 ( win the game )
your merit will increase

[tawdry finch]

I am unable to open the crow crate

[vagrant onyx]

Is it true that if I open classic crate and got a glacier m416 again it will give materials instead ?
@tawdry finch yes its will give 3 materials

[limpid bloom]

How much will I get if I reach top 10

[cerulean basin]

@tawdry finch check ur uc

[vagrant onyx]

How much will I get if I reach top 10
@limpid bloom read the merit rule
press the ? Icon near the merit words

[tawdry finch]

I have UC

[cerulean basin]

@tawdry finch then what’s the problem

[limpid bloom]

Where is the merit section

[tawdry finch]

Wait, can I send a screenshot here

[cerulean basin]

@tawdry finch s

[vagrant onyx]

Where is the merit section
@limpid bloom go to your tier overview near the merit words press the ? ( if its still there )

[tawdry finch]

Okay just a moment

[limpid bloom]

Can you screen shot it please

[vagrant onyx]

@limpid bloom hold on

[limpid bloom]

Ok

Thanks

Are you don lemon yet

[vagrant onyx]

@limpid bloom wait

[limpid bloom]

Ok

[cerulean basin]

@tawdry finch r there

[tawdry finch]

I can only see owned

Anyone?

Or is it like you can’t spin once you get the weapon skin

[cerulean basin]

@tawdry finch go creates section

[tawdry finch]

Okay just a moment

[cerulean basin]

Not in shop section

@limpid bloom there u can see ur merit

[limpid bloom]

How do I get to it

[tawdry finch]

Ah I see

[limpid bloom]

From profile

[tawdry finch]

Sometimes I am stupid

[vagrant onyx]

@limpid bloom

[cerulean basin]

@limpid bloom ya

@tawdry finch no problem

[vagrant onyx]

@limpid bloom press on View rules

[tawdry finch]

But I don’t understand the rewards for this crow crate

Adi can you help

[cerulean basin]

@tawdry finch I think no rewards for crow create

[vagrant onyx]

@limpid bloom press in the gold tier icon

[cerulean basin]

@tawdry finch I will check

[tawdry finch]

How many crates do I need to open to fill the progress bar

[cerulean basin]

@tawdry finch there is vss , material, paint

[limpid bloom]

Now what

[tawdry finch]

Yes that one

How many crates to open to fill up the progress bar

[cerulean basin]

@tawdry finch I think around 200 create

[limpid bloom]

What do I do now

[cerulean basin]

@limpid bloom tap on question mark beside ur merit

[vagrant onyx]

@limpid bloom press the

[next bluff]

hello, my twitter account is hacked, i have 2 accounts linked..unlinking one takes 7 days..is their anyway to instantly unlink the twitter account so that i can get back my account and use via google play games

[vagrant onyx]

You see near 100 press the ? Icon @limpid bloom

[cerulean basin]

@next bluff change password

[next bluff]

the hacker changed everything username,email and password

[solid veldt]

Anyone knows when premium crate came back?

[blissful valley]

Please PUBG support help me please. Someone stole my iCloud and linked his Twitter and email
I have all of bills I have paid
My account mythic I spent almost 14 k $
No I’m able to log in but he disabled apple login and 5 days to lose login I have nothing to do please help

[storm flume]

You can contact the customer service via the game settings, @next bluff. Refer to subpoint 5.3 in #faq for further instructions.

You can contact the customer service via the game settings, @blissful valley. Refer to subpoint 5.3 in #faq for further instructions.

[clear spindle]

No ETA @solid veldt

[solid veldt]

Anyone knows when premium crate came back?
@solid veldt because i have 5 of the tickets

[vagrant onyx]

Anyone knows when premium crate came back?
@solid veldt after custom create end maybe

[solid veldt]

When will it end?

[vital widget]

@solid veldt bro 24 oct So carry on 👍

[next bluff]

its so bad, a bot saying me to contact CS, who are not replying

[solid veldt]

Okay thanks @vital widget

[clear spindle]

You need to contact in-game customer service for account related issues.

[heavy vortex]

@tawdry finch for progress bar..after 30 openings..

[tawdry finch]

Oh I see

So it’s not 200 ?

[heavy vortex]

correction.. 45

45 crates fills it up once..

[cerulean basin]

@clear spindle how much time it takes to ban a hacker r

[vital widget]

@cerulean basin almost a century now a days

[next bluff]

100 years or maybe more'

[clear spindle]

Sometimes it could take a couple of weeks.

[next bluff]

the support suckssss

[vital widget]

When will bonus come??

[storm flume]

Please refer to this channel's pinned messages for further information, @vital widget:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I contacted with the technical support to penetrate my email account, but I will be answered by adding the advantage of breaking the link. What did I do?

[agile canopy]

It didn't work tho, but it only crashed in Livik. Maybe because its only in beta? And after every game the game crashes and I have to restart

[polar marsh]

@fair vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade mauve]

I will use dns Changer app So many Lags How I Fixed Laging and Ms Problem.

Replay Pubg Supported Team

[median bane]

Hello my friends. I need an official to talk to him and tell him about my problem as soon as possible. Please respond as soon as possible.

[tawdry finch]

No tencent official here

[short eagle]

@median bane you can state your problem here

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @jade mauve. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@median bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I contacted with the technical support to penetrate my email account, but I will be answered by adding the advantage of breaking the link. What did I do?

[strange siren]

Hello where can i found new # so i can know what i need to do

Titles

[gusty lichen]

My pubg account was hacked
I spent minimum 8 lakhs for that account how to get back my account

[strange siren]

like what happen with me before no support you need to get your social media back

that answer you'll get

[graceful silo]

@gusty lichen Please Contact Ingame Customer Support

[neon sorrel]

Hello, Why premium crates are not opening?

[graceful silo]

@neon sorrel Will Be Back Soon

[clear spindle]

@night cloak explain the issue in game customer service.

@strange siren what do you mean by" # "

[gusty lichen]

I already contact in ingame customer support
They still not replyed me

[short eagle]

@night cloak what do you mean "by breaking the link"?

[graceful silo]

@strange siren Did You Mean Redeem Codes?

[strange siren]

Titles @clear spindle

like duo win

[clear spindle]

You can view the titles in game profile settings.

[graceful silo]

@gusty lichen It's Takes Some Time To Reply

[strange siren]

not this forever titles i mean times one

[gusty lichen]

OK bro

[graceful silo]

@strange siren Please Follow this steps in Game. Goto Season - > Region -> And On The Left Top You Will "Solo win" Click On It So See Different Titles

[echo mist]

Plzzz tell me why we are facing ms issue in pakistan since a day before yesterday

[strange siren]

love u man @graceful silo Thank you

[graceful silo]

@strange siren You're Welcome 😊

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[echo mist]

Why you are not answering

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @echo mist. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[strange siren]

may i ask a question about cheater?

[echo mist]

I said i am facing ms issue and there is no response from the team

@storm flume there is no answer about it

Plzzz solve my problem

I cannot even play just bcz of ms issue

Plzzz solve my issue

What is wrong with you?

[short eagle]

@strange siren they will be banned sooner or later

[echo mist]

heloooooooo

[heavy vortex]

Follow what the bot said. @echo mist

[short eagle]

@echo mist did you try reading #faq 4.9

[strange siren]

But why my message removed man do i broken rules?

[short eagle]

@strange siren you used the word banned

[echo mist]

@heavy vortex its not working still

My game was running perfectly a day before yesterday but suddenly i started facing ms issue bro

[livid jewel]

@lime juniper Hello Can you please help me? I am a youtuber with 250k subs.
I got a strike from proxima beta but I havent used any third party content or any hacks
I believe proxima beta has did it by mistake

[echo mist]

I also repaired my game but it didn't work though

[graceful silo]

@livid jewel Please Do not Tag Any Community. They will reply you when they read your message

[livid jewel]

@graceful silo Okay, sorry bro

[graceful silo]

@echo mist Please Contact Ingame Customer Support

[granite timber]

How can i register my crew for crew challenge so i get crew points

[sick shale]

@granite timber Crew challenge hasn't started yet, no information

[granite timber]

@sick shale when does it might be started

[sick shale]

@granite timber No information about that, keep an eye on #news

[granite timber]

Some Leaks and News are coming that the registration starts in s16

[echo mist]

@graceful silo ok

[full hinge]

My account was hacked can you help me please

[sick shale]

@granite timber it's up to you if you want to believe them or not, but there's no official news yet.

[graceful silo]

@full hinge Please Try To Recover Your Social Media Account First

[sick shale]

@full hinge You can access your account from 2nd login method?

[full hinge]

@sick shale yes i have facebook stille work

[sick shale]

Then contact customer service and follow this,
https://cdn.discordapp.com/attachments/481207746406907905/672412747266261032/StitchIt_20203001051957_769.png

[warm steeple]

I need a pubgm erangle 2.0 poster for Bootcamp can anyone give me HD Poster of the map?

[night cloak]

Search in google

[livid pulsar]

Mr alex hacker now in top 100 please do something

I am giving vedio evediece in 1 sec please wait

[full hinge]

@sick shale can you help me please

[storm flume]

Hello, @livid pulsar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sick shale]

@full hinge I told you what to do

@livid pulsar Upload the video on YouTube and report him in the link above

[full hinge]

@sick shale I wanted to trade my account for money so I give him my account information and I got stoled

[sick shale]

@full hinge Trading accounts is against terms of service, it's your fault and we can't help in this matter

[full hinge]

please help me

i stil have facebook work on it

but twitter is stoled

[storm flume]

You can contact the customer service via the game settings, @full hinge. Refer to subpoint 5.3 in #faq for further instructions.

[rotund ocean]

Can you please please ban this hacker, he is rank pushing with hackers and getting tons of kills very brutally killing

[storm flume]

Hello, @rotund ocean!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[violet mist]

@lime juniper The m416 "wild of the wild" death message is not fixed yet. Is there no further development for this? Believe me, the death message is not noticed in the game.I am sorry that I label you because you are one of the few managers who do their job properly and correctly and I appreciate you.

[gusty lichen]

my pubg I'd was hacked
I spent minimum 8 lakhs for that account
Please recover my account

[storm flume]

You can contact the customer service via the game settings, @gusty lichen. Refer to subpoint 5.3 in #faq for further instructions.

[gusty lichen]

Can I get back my I'd?

[celest shadow]

Hello, @violet mist. Thank you for your feedback regarding the kill messages for the M416 skin - Call of the Wild. You are required to re-post the same feedback from #old but in English instead (for the screenshot reference).

Please refer to Error 403's messages in this regard:

#old message

[gusty lichen]

I already ask in customer service in ingame they not really me

[celest shadow]

You should contact our customer service for further assistance in this regard, @gusty lichen, and the customer service of your social media and/or e-mail account in question. Please refer to subpoint 2.8 in #faq.

[stable aurora]

what is that title #29 duo wins ?

[celest shadow]

The player with that aforementioned title is the 29th most Duo Wins in his/her region, @stable aurora.

[gusty lichen]

How to refer in subpoint 2.8 in #faq

[violet mist]

Last time I transmitted it to her via this channel because there was a 6-hour message writing limit. The screenshot was useful, but it seems like a lot of time has passed .. not fixed. Or I'm impatient 🙂 @celest shadow

[celest shadow]

Error 403 needed the English screenshots to send your report to the relevant teams.

Feel free to mention Error 403 again in #old with this report, @violet mist. This time, please also include the following information:

▫️ Description of the issue
▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[fringe coyote]

Screenrecording_20201012_022713.mp4

[frank shuttle]

My account is hacked. Please help me

[fringe coyote]

cheater 6367145442
teammate the cheater
6683985039
5544822479

[livid pulsar]

Please see this link
Hacker in top 100

Mr Alex

[frank shuttle]

@celest shadow please help me. My account is hacked.

[left hearth]

This player was teaming in solos TPP NA server
5883307429

[storm flume]

Hello, @fringe coyote!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[frank shuttle]

@storm flume my account is hacked

[dreamy egret]

Hello one question to admins. Did we know when crew challenge starts;

[kindred oak]

Hiii, Tencent is working on the 732G processor?

[graceful silo]

@dreamy egret No ETA

[sand path]

Banned? @elder plank

[elder plank]

Banned? @elder plank
@sand path no

my id has been disable don't know ehat should i do now

[sand path]

Could you elaborate without mentioning multiple staff members.

Disabled as in?

[elder plank]

what can i do now please give a suggestion

[vagrant forum]

What do you mean by 'disabled'??

[sand path]

Frozen?

[elder plank]

yes my is has been disable

[sand path]

Screenshot?

[strange ruin]

one of my friends facebook got hacccked and hacccker changed everying and also linked his id to twitter , but his id is login in his device,what can he do ?

[elder plank]

@sand path

[graceful silo]

@elder plank Bruh Don't Tag Anyone They'll Reply As they read your message. Please Wait for their reply

@strange ruin Please Contact Ingame Customer Support

[elder plank]

ok bro thank you so much

kind of tensed

[graceful silo]

Don't Worry It Will be Fine

[vagrant forum]

So your Facebook account got disabled?

[elder plank]

yes

[vagrant forum]

Contact Facebook support for that, the in-game support cannot do anything about it. You will have to reactivate your Facebook account.

[elder plank]

Thank you so much

I'm doing my level best

[agile canopy]

So,
what to do if I wanna change synery from buddy to bff. Will I lose the synergy streak?

[timber agate]

hey

[sick shale]

@agile canopy No, but once you disconnected, you cannot connect again for 7 days

[timber agate]

i need some one to warn this guy for harsing a miner

[agile canopy]

Will the synergy streak break tho?

[timber agate]

want id and name

[sick shale]

@agile canopy Nope unless you remove him from friends list

[timber agate]

his name is priestkiler666 and id is 5682458066

it was a random game quick match

[agile canopy]

@agile canopy Nope unless you remove him from friends list
Alright, thanks. Have a nice day

[sick shale]

@timber agate Report him in-game

[timber agate]

i did just want you guys too get notifyd if the bot is broken again

[onyx dagger]

Once you disconnect, @agile canopy, As Rebel said, You wont be able to connect again after 7 days. I think you would lose all the synergy points with that, and have to start again.

[agile canopy]

I understood that, I only want to know if I will lose the synergy points or no

[onyx dagger]

I think you would lose all the synergy points with that, and have to start again.

[timber agate]

hey one more thing what do i do if my rookie goes afk right as i land with him

[onyx dagger]

I didnt get you. @timber agate

[timber agate]

im in brother in arms thing helping out rookies

[onyx dagger]

That's his issue if he goes afk.
If someone is abusing in-game, Report him.

[timber agate]

i have over 10,000 hours dedicated to this game just saying

[onyx dagger]

Alright.

[timber agate]

lmao

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen schooner]

who and where is this character? @vagrant forum

[onyx dagger]

Probably an normal character, @frozen schooner.
You can have this hairstyle too.

[frozen schooner]

lol

do i looks like a new player to u? @onyx dagger

this is a new character

[onyx dagger]

Check it for yourself.
I hope you know that you can change the face styles for the original character.
OR, This can be a New character.

[frozen schooner]

have a close look

[vagrant forum]

Doesn't look like an existing special character to me. Currently there are only four special characters.

[timber agate]

hey i have a qestion why cant i put a normal pistol suprresor on a pistol

[timber agate]

un like smg

[sick shale]

@frozen schooner It's a special face, was in RP rewards

Also the hair

[frozen schooner]

normally we cannot change Special characters Hairstyle but this can be modified

@sick shale yeah Hair From RP 5 which i have and this (Face) does not match with S4 (I also Have that one) Character Face also

[manic ferry]

Its hacker..and teamer in solo

[frozen schooner]

@manic ferry Restart the game it'll fix and Report cheater in-game

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @manic ferry. Additionally you can report them via http://cheater-report.pubgm.cc/.

[frozen schooner]

@frozen schooner It's a special face, was in RP rewards
@sick shale Which RP??? do u wanna say?

[polar marsh]

@bronze sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[manic ferry]

Yah i reported but, not banned@frozen schooner

[polar marsh]

@manic ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

If he is found cheating, he will be suspended, @manic ferry.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

[timber agate]

hey @sand path can i ask u a qestion

[sand path]

Yes?

[fallow gust]

Take ur time

[timber agate]

in brothers in arms training why does it always give leader ship to the rookie

[onyx dagger]

Did you mean the Mark which looks like a crown near their name? @timber agate

[timber agate]

in lobby

u do know what im talking about right

[fallow gust]

Because the rokkie he had send the invite

[onyx dagger]

If you're saying about it, Then its for identifying who the rookies are, in the match.
OR, The Rookie is the lobby leader

Usually you get invited by a Rookie, If you're an Veteran.

[fallow gust]

Yeah exactly

[timber agate]

can u guys mention to the devolpers or somthing to make it so then the rookies cant pause or cancil the game

[onyx dagger]

Cant help that as They invite you to their lobby to play this mode, Whereas, you cant invite.

[timber agate]

cuz im in a lobby right now and the game isnt started

[onyx dagger]

Tell the player to start then.

[timber agate]

i have

[onyx dagger]

Alright then.

[fallow gust]

No when u accept it will start automatically

[rocky gale]

If i used gfx tool will i get banned ?

[storm flume]

Use of unauthorized third-party software or methods, @rocky gale, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[timber agate]

not for me

i think it maybe a glitch

[fallow gust]

If u had some problems with mission brother in arm just be the rookie and u will be fine

[onyx dagger]

And if you want to be an Veteran, You'll have to face this.

[fallow gust]

Yes sadlly

Sadly

[onyx dagger]

:/

[devout furnace]

hello

[onyx dagger]

Hi, @devout furnace.
Please state your issue.

[devout furnace]

someone is logging in my friends account which was recently hacked

[onyx dagger]

Do he have access to his Game account? @devout furnace

[devout furnace]

yes she have access to her game and linked her both social media account.

[onyx dagger]

Oh.

Tell your friend to contact Customer Service in-game about this as only they can help you with Account related issues.

[devout furnace]

yes she have contacted there. but not so good response. have to select autogenerated answer

[primal trout]

Hii I have a doubt

[devout furnace]

might be helpful if mobiles linked in her account gets unlinked soon so that she can link her mobile number

[primal trout]

Asura

Is Payload mods special helicopter location is fixed

On map that near shooting range

[night cloak]

hello, i got a question
can i connect pubg mobile account to pubg mobile kr?
😂

[onyx dagger]

You can, @night cloak.
But you wont be able to log back in Global version after that.

[primal trout]

@night cloak no it is not possible bruh

[onyx dagger]

If you answer the bots questions correctly, It will lead you to one of the staff, @devout furnace.

[night cloak]

You can, @night cloak.
But you wont be able to log back in Global version after that.
@onyx dagger um i mean, after that ill log out and ... log in to gl?

[onyx dagger]

Feel free to share your Feedbacks about the Payload mode in #old, @primal trout.

You cant then. @night cloak

[night cloak]

alright

[ripe elbow]

if no one help us against hackers
i will play like them
no more UC only buy cheats to make the end of PUBG

[onyx dagger]

Feel free to share your Feedbacks in #old, @ripe elbow.
And about the cheaters, A lot of them get suspended from the game everyday.

[night cloak]

#news

@ripe elbow, they will be banned. Check #news for statistics.

[pulsar yacht]

My friend account has been hacked and changed his username and now unable to login

[onyx dagger]

So he dont have access to his Game account, Right? @pulsar yacht

[pulsar yacht]

Yes

[onyx dagger]

Please tell him to contact the respective Social Media's Customer Service to recover the hacked account.

[pulsar yacht]

Already tried but the options are mismatch

Unable to contact them

[night cloak]

@pulsar yacht, If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.

[onyx dagger]

#faq 2.8 @pulsar yacht

If they are not ready to help you, Then we cant.

[devout furnace]

@onyx dagger bot didn't gave option of problem about unlink mobile. this is why hacker is getting access via mobile to her account

[onyx dagger]

Did you explain the issue there briefly? @devout furnace

[devout furnace]

how can I explain to bot briefly. not have auto generated text

[onyx dagger]

And about Unlink, You can unlink the hacked social media account.
Tho it will take 7 Days.

[devout furnace]

she have linked fb and email. but hacker is getting access via mobile

[onyx dagger]

how can I explain to bot briefly. not have auto generated text
I believe that it provides the required options for you.

[devout furnace]

mobile number

[onyx dagger]

Mobile number?

[devout furnace]

it didn't gave me the option that's why I am here for the issue

there is a option login via mobile number

[onyx dagger]

Well,
Please Try again. This time, Make sure that you answer the bots questions correctly, so that it can guide you to one of the staff.
And are you sure that the hacker has the access through your Phone Number?

Because usually, If you hack a phone number, I dont think you can login with it.

[stone schooner]

@onyx dagger pubg is Worst game till now... 😒 Even if I give my mail id also they are not accepting tat it's my account

[devout furnace]

not her number I am trying to say that hacker have linked his mobile number so hacker is able to access

[onyx dagger]

They need solid proof that the account belongs to you, @stone schooner.
They cant just give someone's account to someone who say that its their own account.

not her number I am trying to say that hacker have linked his mobile number so hacker is able to access
Ohhh.

You need to contact them about this.
As I said, Please Try again. This time, Make sure that you answer the bots questions correctly, so that it can guide you to one of the staff.

[devout furnace]

yeah

[hoary night]

Why am I getting matched with Players who are playing on Middle East Server even tho I selected Asia Server? This is happening since last 5 days.

When I see my career results it shows Asia Server but when I check my teammates career result it shows Middle East.

[onyx dagger]

If they are not ready to help you, Then we cant.

[devout furnace]

now bot is not replying

[stone schooner]

@onyx dagger am giving the Play games linked gmail

[onyx dagger]

Did they reply? @stone schooner

Can you try restarting the game? @hoary night

If your Social Media/Linked account account is hacked, then you will need to recover it in order for the customer service in-game to Help you, @stone schooner.

[stone schooner]

@onyx dagger yaar the Hacker has changed everything how can I recover 😕😕 everyone should ping him

[onyx dagger]

You have explain that to them, @stone schooner.
If they are not ready to help you, Then we cant.

[night cloak]

@stone schooner, mind your choice for words.

[hoary night]

Can you try restarting the game? @hoary night
@onyx dagger restarting means?

[stone schooner]

@night cloak dude 😏 it's of no use there ... It will be saying the same .... And even pubgm support can't help me out thn wtf

[night cloak]

What’s your issue?

[onyx dagger]

Restarting the Game? @hoary night

[night cloak]

@stone schooner, can you still access your account?

[stone schooner]

@night cloak my account is been hacked

@night cloak s from play games I can... But the Hacker logins too and cancels the unlink

[night cloak]

Okay refer to this screenshot below when contacting in game support.

[onyx dagger]

As I said, @stone schooner,
They need proof that the account belongs to you.
Take for example, You're one of the staff in Customer Service in-game. Someone comes to you saying that their account is hacked, And gives an Google play account. What would you do, if you only have the proof that he/she has the Google play account? You would obviously not give him, As you need to actually prove that the account really belongs to that person. In order for that, They tell you to wait.

[stone schooner]

@night cloak they are saying to recover the hacked account...but the Hacker has completely changed my email, phone and everything... So am not able to recover

[onyx dagger]

Or, If your Google Play games account is hacked, then Customer Service in-game cant help it.

So, You need to try recovering that, First.

[stone schooner]

@onyx dagger they can check right

[devout furnace]

same problem with my friend but I was able to link fb and gmail but hacker is getting access via mobile number @stone schooner

[onyx dagger]

Now, What if the So called hacker, Who comes to the support, Say that the account belongs to him? In order for that to not happen, The Staff from Customer Service in-game asks you to first recover your account. @stone schooner

[storm flume]

Use of unauthorized third-party software or methods, @fair vale, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@fair vale, you cannot.

[stone schooner]

@onyx dagger way ever 😏 they can check which was linked first

[onyx dagger]

About the phone number, @devout furnace, There is only one way for it as you have to contact Customer Service in game.
Since, The Unlinking of Phone number is not available at the moment.

[fair vale]

My phone with gfx tools I get 60 frames without 25 like literally

[storm flume]

Use of unauthorized third-party software or methods, @fair vale, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

Feel free to explain that to Google Customer Service, @stone schooner.

[polar marsh]

@tidal mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

My phone with gfx tools I get 60 frames without 25 like literally
You can get, But, There is a Risk of your account getting suspended from the game for using it. @fair vale

[raw lake]

hi guys ,

[fair vale]

For what ???

[devout furnace]

@onyx dagger yes iam trying to contact ingame. waiting for the reply

[onyx dagger]

Alright then. @devout furnace

[fair vale]

Trying to get more frames to try to enjoy the tdm I play after work?

[onyx dagger]

Usage of GFX tools, Can modify the in-game files, @fair vale.

[polar marsh]

@fair vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw lake]

i have a problem ، i charged in my account and i didn’t get my UC , where can i report my problem?

[stone schooner]

@onyx dagger Google??.
My twitter is hacked

[onyx dagger]

You didnt get it at all, Or did it get Deducted? @raw lake

[raw lake]

i did get it at all

[devout furnace]

@onyx dagger thank you for ur help

[onyx dagger]

Then tell this to Twitter support. @stone schooner

[raw lake]

my problem happened 1 week ago , and i reported twice , and nothing happened

reported from the game report ..

[onyx dagger]

In case of purchased items not being delivered to your account, please contact the customer service via the game settings, @raw lake. Refer to subpoint 5.3 in #faq for further instructions. The following information is required:

▫️ Username or user identification of the account the purchase was made on.
▫️ Screenshot of the purchase receipt, including order number, date, time and amount.

[night cloak]

@fair vale, more then likely 10 years.

[onyx dagger]

And You're welcome, @devout furnace.

[fair vale]

well I remember I asked a mod he said a week or two

[raw lake]

ok , thank u so much 💙

[night cloak]

Depends on what you do, we are not PUBG MOBILE stuff so we do not know 100%.

[onyx dagger]

You're welcome. @raw lake

[fair vale]

Wym what I do I just play lol

Well thank you so much 💓

[onyx dagger]

We just have to tell you that Usage of GFX Tools, Can lead to an Account suspension from the game.

[fair vale]

Understandable

[onyx dagger]

Alright then.

[covert walrus]

Jxh

[ripe elbow]

@onyx dagger it's better for all stop using hacks more than GFX tools problem

[storm flume]

Use of unauthorized third-party software or methods, @ripe elbow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

We are unable to provide assistance if you do not ask a question or state a problem, @covert walrus. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Feel free to share your Feedbacks/Thoughts in #old, @ripe elbow.

[shrewd fjord]

Hello ,I had one Facebook link on my account ,I can't log in to Facebook (And to my account too),is this somehow solved?

[onyx dagger]

Try clearing the app cache of the game from Device settings, @shrewd fjord.

[shrewd fjord]

@onyx dagger A new device

[onyx dagger]

That can be the issue, @shrewd fjord.
Try restarting the game.

[sterile moth]

@onyx dagger bro my game stuck at login screen when I click on Facebook it doesn't clicks?

[shrewd fjord]

@onyx dagger I can't log in to my account at all,because I can't log in to Facebook due to the fact that there is two-step authentication,and I logged out of all devices from there 😦

[viral magnet]

I was given the name of a clan to join by one of the members on discord... How can one search for a clan by name??

[onyx dagger]

Try restarting, @sterile moth.

Tell them to send an invite to you in-game, @viral magnet.

Cant help that then, @shrewd fjord.
Contact Facebook customer service about this.

[viral magnet]

Is that how... Ok, thanks @onyx dagger

[onyx dagger]

Yes. And You're welcome. @viral magnet c:

[shrewd fjord]

@onyx dagger I looked for their links to tech support didn't find anything,do you have their mail/link?

[onyx dagger]

You may refer to this link for further assistance, @shrewd fjord:
https://www.facebook.com/help.

[shrewd fjord]

@onyx dagger I need to set up a chat with them,but I don't see this item there

😦

[onyx dagger]

You have to click on the link above, Which will lead you to Facebook support, @shrewd fjord.

[shrewd fjord]

@onyx dagger I don't see the item I need there,and I can't contact them

[onyx dagger]

Try the Third option, @shrewd fjord?

[shrewd fjord]

@onyx dagger I have a different kind of problem,I need to fully describe it to them,I need to chat with them(

[onyx dagger]

Scroll down after clicking the Third option, You'll see this: Was this information helpful? Click on No, @shrewd fjord.

[shrewd fjord]

@onyx dagger There will be a review

They removed the chat link

[onyx dagger]

Then if those solutions didnt work, They would be an review. Click on The solution doesn't work, And state your Issue there, @shrewd fjord.

[shrewd fjord]

@onyx dagger Thank you! Your feedback will help make this answer better for everyone. Me = Here's what he writes

• account nice

[polar marsh]

@pseudo oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @shrewd fjord. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

We’re not Facebook support so if you need help regarding getting your account back please ask Facebook

[polar marsh]

@shadow meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble haven]

my account ban without doing nothing

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @marble haven.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[marble haven]

But i did nothing

[onyx dagger]

File Claim then.

[marble haven]

if i file claim

there is nothing just show my ban recoed

[onyx dagger]

I hope you read the message above.
If you File Claim, It will show you the exact reason of why were you suspended from the game.

And, You can appeal for an Unban there, If you think that you havent done any mistake, Like using of 3rd party apps, and cheats.

If you find any Hackers/Cheaters, Please do report them in-game, @midnight zodiac.

[marble haven]

No i didn't use anything just use gameloop

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @marble haven.
You can ask this question/Issue in #emulator-support and not here.

If he is found cheating, he will be suspended.
When you report a player, He will be marked suspicious, @midnight zodiac.
When he gets Suspended, You will receive an in-game mail.

Feel free to share your Thoughts in #old.

[marble haven]

@onyx dagger there is any official support team here?

why my account ban without any reason?

[onyx dagger]

As I said, please File Claim, @marble haven.

[marble haven]

.emulator

[onyx dagger]

In #481204134859505684.

[marble haven]

to pubgm email?

[onyx dagger]

You have to type .emulator, in #481204134859505684, In order to get access to #emulator-support, @marble haven.

[marble haven]

how to mail PUBG?

[onyx dagger]

There is no point of mailing them about Account related issues.

[marble haven]

So I Have to Just Clicked On File Claim And wait?

@onyx dagger

[covert walrus]

ih

[viral magnet]

I keep getting 968ms ping especially once I land on maps to fight. It's weird that it's always that exact number... Is there something going on that I am not aware of?

[night sundial]

#questions file claim

[viral magnet]

Is this a server freeze hack? And how to I combat this ish

[night sundial]

#questions my account was wrongfully suspended

[polar marsh]

@night sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@viral magnet, it sounds it be a ddos attack unfortunately you cannot do anything yourself, the team are aware of the issue and are working on a solution.

[zealous flume]

Guys, I have a quick question

[sick shale]

@zealous flume Ask

[zealous flume]

Someone was able to access my pubg account and he disconnected and changed my twitter/facebook and I lost access to my pubg account, how can I restore it? @sick shale

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @zealous flume. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[formal kelp]

Why everytime i turn my mic on the game sound low?

When I’m not using Headphones

[smoky heath]

Hello PUBG MOBILE I need your help to restore my account, because after updating 0.18.0 I lost my Facebook account and was no longer able to access my account. Please help

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @smoky heath. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@formal kelp, IOS?

[formal kelp]

Yes

[night cloak]

It’s a bug with IOS 14, feel free to report it via #old

[smoky heath]

@storm flume where

[polar marsh]

@fast mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous iron]

My account is logout when i m login to my account they shows creating a new account my account is valuable please help PUBG MOBILE SUPPORT TEAM

[polar marsh]

@vale frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[honest bronze]

What happen to bonus chellages

[night cloak]

It’s temporarily unavailable, no ETA for it returning.

[honest bronze]

Ok thank you

[glacial meadow]

Who is help me here

[polar marsh]

@rancid marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Game is full of hacker and cheaters and tencent doing nothing just taking money from people, selling paid ban prrof cheats to people thats it, there is no place for people like me who palys fair games. If they are not selling then why they can not ban cheaters? I played 10 games out of which i was killed by hacker in 7 games.

[sick shale]

@night cloak You can complain in #old

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glacial meadow. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@glacial meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cunning crag]

When to open cheat channel

[sick shale]

@cunning crag No ETA

[cunning crag]

Hi

[sick shale]

@cunning crag Move to discussion channels if you don't require any support

[polar marsh]

@fluid tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous iron]

My account is logout when i m login to my account they shows creating a new account my account is valuable please help PUBG MOBILE SUPPORT TEAM

[uncut forum]

how can i send video hacker

[storm flume]

Hello, @uncut forum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@zealous iron, please contact in-game support for account related issues.

[outer ocean]

Hey

[polar marsh]

@outer ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred veldt]

Is it true that bonus chalenge will come back in 15 October

[sick shale]

@sacred veldt Bonus challenge is available in some regions now

[storm flume]

Please refer to this channel's pinned messages for further information, @sacred veldt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[smoky umbra]

I did not receive my permanent pants for the moonlight 5 day login. I can not find the in-game help.

[valid kernel]

why bonus challenge not coming in game?

[night cloak]

@formal kelp , could you please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

@robust halo @urban widget @clear berry, hello regarding your complaints with IOS 14 if you’ve experienced a mic issue when you turn it on and the games audio suppresses could you please could you please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[polar marsh]

@tame shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[valid kernel]

when did the bonus challenge come in game? @admin

[storm flume]

Please refer to this channel's pinned messages for further information, @valid kernel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[valid kernel]

@slender wharf

[polar marsh]

@dreamy raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Can any one help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[short eagle]

@valid kernel no ETA

[manic wraith]

Help me

My account has been hacked

[polar marsh]

@manic wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@modern apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coral maple]

I’ve completed this missions but still not working

[sick shale]

@coral maple You have to complete them in the same match

[coral maple]

All of them in one match

Ok I c

Thx

[echo lotus]

pubg closing automatically after 1 minute..anyone have this problem.. any solutions?

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @echo lotus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quick fractal]

Anyone here having the same problem purchasing UC?

[lime juniper]

@lime juniper Hello Can you please help me? I am a youtuber with 250k subs.
I got a strike from proxima beta but I havent used any third party content or any hacks
I believe proxima beta has did it by mistake
Please send an e-mail to the claimant, @livid jewel.

@lime juniper The m416 "wild of the wild" death message is not fixed yet. Is there no further development for this? Believe me, the death message is not noticed in the game.I am sorry that I label you because you are one of the few managers who do their job properly and correctly and I appreciate you.
I have not received any feedback from the engineers yet, @violet mist. By the way, would you mind providing a video recording of how it looks in a match?

[weak patrol]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weak patrol. Remember to read through #faq before asking questions in the support channels.

[vivid depot]

Hello where can i talk to support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vivid depot. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@fallen tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive relic]

Pubg should be bannned in Saudi arabia

[night cloak]

@olive relic -> #old.

[rich mango]

when will pubg unban in india?😩

?

anyone?

[polar marsh]

@sharp whale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rich mango]

😫

[sinful marsh]

@sick shale Where can I get emulator support?

[celest shadow]

Can you ensure and confirm that you are logged into your Google account on Google Play Store, @brittle cedar?

[storm flume]

You can now access #emulator-chat and #emulator-support, @sinful marsh. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

I have an important question here, since my facebook account is harder to hack now because I enabled two-factor authentication... what about my regular email login?

The other way which I made an acc in Tencent with email and password, the beta login

[brazen moat]

Event system problem

[celest shadow]

Do you have a payment method linked to your Google Play Store account, @brittle cedar?

You are advised not to share your e-mail or passwords to third-parties, @night cloak. That way, you can keep it safe from being accessed by unauthorised users or from getting hacked.

[umbral canyon]

can you please make all old zombies mode back ? , we have an acheovements need to be finished

[celest shadow]

Do you have sufficient amount on your Google Pay for purchases you intend to make, @brittle cedar?

[brittle cedar]

Yes

[celest shadow]

@umbral canyon, the Halloween Infection Mode is set to be available on 23rd of October.

[umbral canyon]

@umbral canyon, the Halloween Infection Mode is set to be available on 23rd of October.
@celest shadow oh thnx , what about the two older modes ?

any info about them ?

[celest shadow]

May I know your region, @brittle cedar?

No information at the moment, @umbral canyon.

Country, specifically?

[umbral canyon]

hey , i have another question

if i recharge from the official website with only id , will i get the reacharge bonus or what

[snow quarry]

Hello help me

My maps are not downloading this is coming when i download maps

[gusty acorn]

Pls fix that event

Can't collect the login rewards

[sick shale]

@gusty acorn Can you click on the question mark (?) And take a screenshot of event rules

[onyx dagger]

Are you downloading your maps on WiFi? @snow quarry

[clear spindle]

@twilit schooner Report that in #old.

@snow quarry Click on "OK" and you'll be able to download it.

[karmic wyvern]

Well they gave me kill message VSS, my journey is complete.

[snow quarry]

@onyx dagger no

[onyx dagger]

If so, As Rock47 said, Click on OK.

[snow quarry]

@clear spindle i clicked on ok but its wasn't downloading

[clear spindle]

Any error showing??

[snow quarry]

Its was showing nuk something

[clear spindle]

Screenshot plox.

[onyx dagger]

if i recharge from the official website with only id , will i get the reacharge bonus or what
I didnt get you. Could you please state your doubt more briefly? @umbral canyon

[gusty acorn]

@gusty acorn Can you click on the question mark (?) And take a screenshot of event rules
@sick shale

[onyx dagger]

Event system problem
As they say, Try again later. If it still didnt work, I suggest you to restart your game, and try again. @brazen moat

[noble flume]

Why can't I unlink my account it showing server error

[onyx dagger]

Do you have Two social media account linked with your Game account? @noble flume

[noble flume]

Yes dude

[onyx dagger]

Can you send a Screenshot of the error showing?

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @noble flume. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[noble flume]

Twitter and fb both and want to unlink my fb I started the unlink process on Wednesday of last week

Yesterday I opened it to check how many days left and it showed nothing

[onyx dagger]

Nothing?

[clear spindle]

Did you tried restarting the app.

[sick shale]

@gusty acorn What's your region?

[noble flume]

Did you tried restarting the app.
@clear spindle Yes dude

Nothing?
@onyx dagger Yes its showing both my account are linked and when I try to unlink it shows the basic unlinking instructions then nothing

[clear spindle]

Can you do the unlink again ?

[noble flume]

Please try again warning for 2 sec and poof

Can you do the unlink again ?
@clear spindle Can't dude told you now

[clear spindle]

Seems like the system is busy try after a few hours.

[noble flume]

Again 7 day's why guys

My fb is hacked need to unlink otherwise my account would be gone

[clear spindle]

Contact in game customer service, they'll be able to assist you.

[noble flume]

😫

[gusty acorn]

@gusty acorn What's your region?
@sick shale taipei

[celest shadow]

Can you use or link another payment method, @brittle cedar?

[night cloak]

How can i get theme of halloween all players have

[sick shale]

@gusty acorn Try after few hours or tomorrow, sorry but I don't have information about this event
However you can report the bug in #old with providing the following details,
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[onyx dagger]

Its an login reward. @night cloak
Login for 4 days.

[night cloak]

Can you send screenshot

On game only it would be in messages ?

[sick shale]

@night cloak You could get it from a login event, unfortunately the event has ended and you can't get it now
https://cdn.discordapp.com/attachments/481197473403240451/762730592050610186/EN_75.jpg

[night cloak]

Ok thanks

[sick shale]

@night cloak Keep an eye on #news it was announced in that channel aswell, so you don't miss events in future

[brittle cedar]

@celest shadow nope

[stoic moat]

Hello everyone im trying to unlink my Twitter from pubg and stick with facebook but it says must have been linked for 21 days or longer

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @stoic moat. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@sick shale thanks

How am I supposed to use guided missile in payload?

[vagrant onyx]

@brittle cedar was your issue solved ?

[brittle cedar]

Aight nope

[vagrant onyx]

How am I supposed to use guided missile in payload?
@night cloak the one for the achievement !!

[night cloak]

There's no achievement for guided missile

As soon as I fire the missile the guy starts to reload the weapon and I can't use the laser

@sick shale

@sand path

[vagrant onyx]

@brittle cedar do this ( -make sure if your payment method and working and you have enough balance
-Than log out your acc
-Do rest all settings ( not lose any data )

• rest your device
• log in and try again

[sand path]

Don't you have to lock on target while aiming and it automatically becomes guided. @night cloak

[night cloak]

@sand path It doesn't lock on to a target

[sand path]

Did you try it on a helicopter?

[normal fulcrum]

@night cloak Guided missile locks on to vehicles, not enemies

[sand path]

^

[night cloak]

I saw some videos on YT and they could lock on using laser after firing

[raw quartz]

I keep on disconnecting like 4 times in a single game

like without wifi issues

[night cloak]

But my character reloads the weapon as soon as I fire it

[brittle cedar]

@vagrant onyx ok thx

[onyx dagger]

Can you please check your Internet connection? @raw quartz

[vagrant onyx]

I saw some videos on YT and they could lock on using laser after firing
@night cloak share video in dms