#questions

1 messages · Page 1081 of 1

night cloak
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@night cloak, pretty sure there’s a EXP cap.

sick shale
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@night cloak There's a daily limit (1000 EXP per day)

night cloak
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Oh ok thanks @sick shale

sick shale
polar marshBOT
#

@potent needle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

green pendant
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Hi pubg

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i need remove mobile numbr from account

night cloak
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@green pendant, that’s not possible.

polar marshBOT
#

@static hull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

green pendant
#

Your account has been compromised and you have changed all the information, but a phone number has been installed. I have not installed it @night cloak

serene fractal
#

When new premium crates are coming to game?

storm flumeBOT
#

You can contact the customer service via the game settings, @green pendant. Refer to subpoint 5.3 in #faq for further instructions.

onyx dagger
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Dont know, @serene fractal.
They are replaced with Custom Crates for now.

night cloak
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@serene fractal, no ETA.

serene fractal
#

I think it might be after custom crates

night cloak
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@night cloak so like no bn if he charged back the cards from the web he bought cards from?

The web is famous in Arab its x cite and I don't think he can charge back if I used them however I want to be sure

wheat moth
#

Did they fix DDOS attack

onyx dagger
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Check out #news @wheat moth

night cloak
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@wheat moth, you’ve already been advised regarding this topic multiple times.

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Viasy I'm sorry if I'm bothering you or contributing team but I want to be sure there is no risk for my account at all.

onyx dagger
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If you havent used any hacks/cheats, I think your account wont get banned, @night cloak.

tidal fern
night cloak
#

@tidal fern There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11

tidal fern
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It may be because you play on the same email on the emulator and the mobile, or not, it has nothing to do with it

polar marshBOT
#

@tidal fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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My shots are getting registering late

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And sometimes not getting at all i can see the blood colour but not the cross sign

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<@&481161015728406538> sorry for the ping but i need help

normal fulcrum
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@night cloak Your ping when you play the game?

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And what's your device name?

night cloak
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100 ms

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Or 70 ms
Device - Redmi note 8 pro

normal fulcrum
#

Have you tried client repair?

night cloak
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No

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Let me try it now

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And today someone hacked the server maybe that's why the shots were not registered

normal fulcrum
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@night cloak So did you face high ping during that match?

ionic fox
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Realme x2 can easily handle 60fps but default settings 40fps why ?

winged creek
#

Support for what ??

little zodiac
#

Any information regarding updated anti cheat software?
The amount of aimbotting in middle eastern servers is herandous. (Diamond 2)

normal fulcrum
#

@ionic fox Try lowering graphics

storm flumeBOT
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We currently do not have a specific release date for the upcoming update, @little zodiac. Once we do, we will publish further information in #news.

ionic fox
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I am playing Smooth but idk 40fps

normal fulcrum
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@little zodiac Realme x2 or x2 pro?

ionic fox
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Realme x2

little zodiac
#

That's relieving, because I got worse news. While walking down the street passing by a simple internet Cafe I saw people playing pubg mobile on emulators using aimbotting and wallhacks. This shows that players have simple access to hacks, if not emulators than on mobiles as well.
Can this issue be addressed asap?

normal fulcrum
#

@ionic fox Game download source?

storm flumeBOT
#

Hello, @little zodiac!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

ionic fox
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Play store

normal fulcrum
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You're from @ionic fox?

ionic fox
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India

night cloak
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@normal fulcrum yes high ping

normal fulcrum
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How did you download the game from Play Store if you're from India @ionic fox?

night cloak
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@normal fulcrum we can we just need cc

normal fulcrum
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@night cloak Desync in high ping in normal. It's not the game's fault

night cloak
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@normal fulcrum it was hacked server

polar marshBOT
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@ionic fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum
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High ping was the cause behind desync and shots not getting registered @night cloak

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@ionic fox Be clear and don't use the word ban

ionic fox
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Ok lol

cursive cedar
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Someone stole my Facebook account and logged into PUBG Mobile with Facebook. I want to cancel the link from Facebook as soon as possible.

ionic fox
#

Is really pubg b* in India ? I am playing pubg after this b*

cursive cedar
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Please can you solve this problem?

night cloak
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@ionic fox it will be back soon bud dont worry

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @cursive cedar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

ionic fox
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🥺 I miss pubg so much

normal fulcrum
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Try reinstalling the game. That should fix the issue @ionic fox

night cloak
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@ionic fox u can still play

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What's the problm btw

cursive cedar
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Someone stole my Facebook account and logged into PUBG Mobile with Facebook. I want to cancel the link from Facebook as soon as possible.

normal fulcrum
#

Follow above message by Machete @cursive cedar

night cloak
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@cursive cedar mind english

ionic fox
#

India government ban 69 other apps for security reasons in India during PUBG 😭

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
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@cursive cedar so u wanna unlink fb right

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Do u still have access to your fb? @cursive cedar

little zodiac
#

Just wanted to add that the distribution of 3rd party software to gain advantage has increased.
Recently I passed by an ordinary internet Cafe seeing people play pubgm on emulators with Wallhack and aimbot cheats.
An urgent notification towards the higher ups is requested.
Middle East.
Thank you.

normal fulcrum
#

@little zodiac Feel free to post your feedback in #old

daring parrot
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hello can i unblock my account ?

night cloak
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@daring parrot nope

daring parrot
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Why

night cloak
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Have to face consequences

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For whatever u did

cursive cedar
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@night cloak no

tough flame
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I am in Asia squad ranking #600
I get cheated by cheaters
Using server hacks and high ping issue
How can I get my minus points back
Bcz he didn't get reported though when I get killed by drowning

night cloak
#

Let's see if I can find something till then link twitter Or something@cursive cedar

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@tough flame can't do anything dude it's hard ik

tough flame
#

What pubg currently doing against
Server hacks
Ddos attacks

cursive cedar
#

I can looged into with gmail

night cloak
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Can u login with fb? @cursive cedar

sick shale
#

@tough flame The team is working on a solution for this issue, you can check #news for more information!

cursive cedar
#

It is linked to facebook and gmail

night cloak
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Can u login with fb@cursive cedar

cursive cedar
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No

night cloak
#

Then u need to talk with ingame customer service maybe or ask mods

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@sick shale the problem is they doing this sinds s14 but it was paid back then
Now they made it free and its damn too OP
They just made a new one a v3 and its 200 f ing mbs

cursive cedar
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Change all info about fb

night cloak
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They keep finding a way to do it

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@night cloak yup

sick shale
#

@night cloak You can provide your feedback in #old, move to a discussion channel if you don't require any assist please.

storm flumeBOT
#

Please do not use languages other than English, @daring parrot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

daring parrot
#

Ок

cursive cedar
#

How @night cloak

storm flumeBOT
#

You can contact the customer service via the game settings, @cursive cedar. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Login with Google and then settings then bottom left customer service@cursive cedar

cursive cedar
#

Only bots that answer

onyx dagger
#

If you answer the bot's questions correctly, @cursive cedar, it will guide you to one of the staff.

night cloak
#

@sick shale may i dm you about something important?

sick shale
#

For what

night cloak
#

I cant say its blacklisted

sick shale
#

Then don't say it. And stop going off-topic here

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

Its important yooo

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I need support about something important about my account

sick shale
#

Contact customer service for account related issues, we can't help you here

night cloak
#

😭😭

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They skipped me badly
I've been waiting sinds September 29th
Yes

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@sick shale my bad otherwise you wont look

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And your a mod so yeah...

torn plover
#

Big company but still can’t solve ddos attacks

slow vector
#

How can i contact the support?

storm flumeBOT
#

You can contact the customer service via the game settings, @slow vector. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Ingame when you open the settings menu at the bottom left

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@slow vector

storm flumeBOT
#

Hello, @vagrant tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sick shale
polar marshBOT
#

@cursive lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@cloud geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

heavy spade
#

hi, my acc was stolen who can i talk with to help me?

glossy sable
#

Can you explain further?

heavy spade
#

my facebook acc was stolen which was only connected to pubg email
but i have proof all payments hestories and value that i paid because i got message every time i pay in the game

#

so the man who stole my acc cant have this info

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @heavy spade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

heavy spade
#

@glossy sable ?

thin halo
#

Contact Facebook customer service. @heavy spade

heavy spade
#

facc acc was stolen i dont have access to it any more

night cloak
#

Damn

#

Contact them about it and that yoi have proof about it that you usee that account and that you have purchased ingame items

thin halo
#

And as I said before, try contacting the customer service.

#

They will assist you about your stolen account.

heavy spade
#

customer service of game or discord?

thin halo
#

Facebook customer service.

stone anvil
heavy spade
#

can u give me a link?

thin halo
#

@stone anvil Refer to #news

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @heavy spade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

thin halo
#

Read what the bot said ^

polar marshBOT
#

@smoky berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

winged umbra
#

Hey! My game won't load.. It keeps checking for updates when there's none. Any idea of what this might be?

thin halo
#

Try checking your internet connection.

timber agate
#

Hi

winged umbra
#

Yeah, I think something's up with it right now.. Thank you though

timber agate
#

Hey who’s the Admin of this chat

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Who ever it is I just want to say thank you for all of the people that have helped me and others and I just feel like I or other people don’t say thank you enough to you guys

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Like thank you for your lovely help support and getting our selves back on to this glorious game that I’m sure we all play PUBG mobile so thank you all again I can’t say it enough

vital wraith
#

<@&481161015728406538> ^❤️ GWjiangLoveHeart

timber agate
#

❤️

karmic garden
#

5982515157 ples hlp No hack no gaym frend hack

vital wraith
karmic garden
#

ples hlp

glossy sable
#

Thank you for your heartwarming message, @timber agate! We are glad you found the help you needed here. Feel free to come back anytime should you need assistance!
Good games, may the chicken be with you. pubgchickendinner

#

Can you explain further, @karmic garden?

timber agate
#

Thanks @glossy sable and I will always come back and visit and share stuff i am season two og

karmic garden
#

tankew

glossy sable
#

Nice. blob_amused

timber agate
#

Hey I think I do need some help lmao

glossy sable
#

Sure, ask away.

timber agate
#

When I go to copy and past an Id or username into the add a friend it’s not working

glossy sable
#

Yes, you can't paste into the searchbox since the last update.

#

You can send it in #old.

timber agate
#

Why

#

Another thing about the new update that I don’t specifically don’t like

#

Thx

night cloak
#

Thanks for the feedback homeboy

rough vortex
#

Hello please i need help

#

I need any one from support

storm flumeBOT
#

Use of unauthorized third-party software or methods, @rough vortex, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT
#

@rough vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Hello, @timber agate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

@timber agate, if you’re on IOS the feature was disabled due to apples privacy, <#old message>, refer to this link for name changed etc.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

polar marshBOT
#

@grizzled arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone drift
#

Hello guys, I want to ask how to report telegram accounts and channels that promoting and selling the hacks and Ddos ? There are so many online stores selling hacks and even they have a customer support!!! How to report them hopping you will shut them down ?? Should I post the links here ??

night cloak
#

@stone drift, you can report them to telegram.

stone drift
#

Ok what about the websites? The online stores? Is there any way to report them to tencent ? To take action.

storm flumeBOT
#

You can contact the customer service via the game settings, @stone drift. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

You can report them here.

stone drift
#

Thanks for help @night cloak 🙏🏻

night cloak
#

You’re very welcome! Have a splendid day/night ahead, @stone drift.

tired kelp
#

Can someone please say how to login with Facebook

timber agate
#

Hey I just got killed by these hackers

tired kelp
#

Iam getting this from two days

timber agate
#

Like right now just died in two seconds

tired kelp
#

Please someone say me 🙏

#

What to do with my account

storm flumeBOT
#

Hello, @timber agate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

#

You can contact the customer service via the game settings, @tired kelp. Refer to subpoint 5.3 in #faq for further instructions.

timber agate
#

Yes ok

night cloak
#

I loaded my game up and it put me to the new screen my account is lost please help me please this is my second account and I don’t want to lose it

#

I really don’t want to lose my account please pubg fix it :(((

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Huhhhh???

#

I don’t know how to do this I just really want my account back ;(((

#

What’s a sub point

warped hazel
night cloak
#

@warped hazel, that’s because the FPP mode has a low flow of players.

#

@night cloak, it’s the bullet point.

#

@night cloak can I please dm you

#

@night cloak, regarding?

tranquil viper
#

I currently play on an Android device (oneplus), I am switching to an iPhone, if there any risk in changing devices? Or platforms? I'll get to keep my ID and all of the progress, correct?

night cloak
#

My issue with my account

warped hazel
#

@warped hazel, that’s because the FPP mode has a low flow of players.
@night cloak yea but I've been playing in there since the beginning of the season & this is the 1st time i get this & it was for the whole night , was trying to enter for like 6 hrs now but it keeps giving me that msg

night cloak
#

Please I’m begging:(((

#

@night cloak, only in game support can help with account related issue so no.

#

Begging isn’t allowed in this server.

#

Sorry

#

@warped hazel, that’ll be because you’re getting a higher rank so less players/bots.

#

@tranquil viper, you’ll be fine if you need help when switching please do not hesitate to ask.

#

My account is lost I loaded up game and it just removed me from accessing my account it gave me a new one and I don’t know what to do please help

#

That’s my account I really want it back

#

@night cloak, contact in game support and refrain from repeating yourself again.

#

Ok bro sorry

tranquil viper
#

@night cloak the people you talking to are in no way related to tencent they can't do anything for you so don't beg these guys. Try begging tencent

night cloak
#

@warped hazel, squads, duos or solos?

#

I’m never getting my account back 🥺

#

If you think that definitely, if you try hard enough you’ll get it back.

#

@night cloak, what phone?

#

Could you please try restarting your game then device?

spiral dock
#

@night cloak any way to stop lag?

night cloak
#

Thank you.

#

@spiral dock, get a better device/internet connection.

spiral dock
#

iPhone 7 and have a pretty good connection

#

Anything else that could help?

night cloak
#

Devices is outdated, I’d be surprised if it supported 60 FPS.

#

@spiral dock what are your graphic settings?

wicked vessel
#

I just right now got killed by Hacker

storm flumeBOT
#

Hello, @wicked vessel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

spiral dock
#

Smooth/ultra

storm flumeBOT
#

Please refer to subpoint 4.9 in #faq for further information, @spiral dock. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

That’s all a temporary fix but it can help until you upgrade your device.

spiral dock
#

Lol that’s not gonna happen for a while

night cloak
#

@night cloak, could you try a routine repair?

#

Sorry, for trying everything your a bit of a test dummie 🤣

spiral dock
#

Lol

#

@night cloak #faq 4.9

night cloak
#

Logout then click repair via top right, then select routine repair “ok”

#

I wanted to type something different and it just won’t let me, probably I needed to wait for it to refresh... played some games and came back nothing. Restarted game nothing

#

Logged out and then back in nothing

#

Just your device

#

I’ll follow up with the team.

#

Cheers.

#

Uhhhh help? ☝🏻

exotic viper
crude wasp
#

Almost sure nobody can explain this... this ain’t lag my damn internet ain’t bad and y’all just gonna let someone hack like that like come on

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @crude wasp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

Helloooooo!?!????? Support?!!?!!??

languid pecan
#

Can I use a vpn and change my region on pubg or is that a bannable offense?

sick shale
#

@languid pecan Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

errant holly
#

Could u let me know what is the world fastest record of chicken dinner in pubg.??

sick shale
mighty axle
#

I want to report a cheat damage bug .. who can I contact?

storm flumeBOT
#

You can contact the customer service via the game settings, @mighty axle. Refer to subpoint 5.3 in #faq for further instructions.

errant holly
#

@sick shale tq. I got chicken dinner in squad in 7.8 mins.

warped hazel
#

@warped hazel, squads, duos or solos?
@night cloak squad

cursive phoenix
#

I am pushing rank for conquerer sinse 9 days but because of server hack known as DDOS attck it was no going so well we all kno there are so many hackers likhe aim bot,using esp etc. But we managed to survive thak but how we servive server hack there iss nothing we shold do . This game no playable after this hack.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @cursive phoenix:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

sick shale
#

@errant holly You can share it in #media , this channel is for support queries only.

cursive phoenix
#

What should i do just leave the game

night cloak
#

@warped hazel, do you have squad members or are you searching for some at the same time?

warped hazel
#

@warped hazel, do you have squad members or are you searching for some at the same time?
@night cloak both , i tried with my squad & nothing , we tried separately & the same thing

night cloak
#

@warped hazel, try selecting no fill it with a squad, and swap map after search has been going to 4 minutes.

#

You’re experiencing this due to the low flow of users in FPP.

warped hazel
#

@warped hazel, try selecting no fill it with a squad, and swap map after search had been going to 4 minutes.
@night cloak Roger that

weak hare
#

𝘏𝘭𝘸

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @weak hare. Remember to read through #faq before asking questions in the support channels.

pine vault
#

Is there any way to change the E-mail password ? That linked with pubg

night cloak
#

@pine vault, click forgot password.

pine vault
#

Ok

#

@night cloak there is no forgot password option

#

Oh ok i got it thanks

night cloak
#

@night cloak so I did in game support but didn’t help

#

How could this happen :(( I just loaded game and my account is gone

uneven path
#

When will be payload 2.o come into game @viasy

night cloak
#

@uneven path, soon.

#

@night cloak, as I’ve previously stated we cannot help with account related issues.

covert drift
#

My account has been stolen and dad take it back please

#

؟

night cloak
#

“Dad take it back please”? What’s that mean.

polar marshBOT
#

@topaz trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

topaz trellis
#

Why did it not let me type and why did that show?

night cloak
#

Tell them to follow that message if they were wrongfully suspended, @topaz trellis.

languid pecan
#

Is using auto clickers on crates a bannable offense

night cloak
#

Avoid using the word “ban” and banned “banned”

topaz trellis
#

Mm 👌

covert drift
#

hasabi masruwq wa'abi min fadlik rajeih

night cloak
#

@languid pecan, are you modifying the games files?

#

I’d say it puts your account at risk.

storm flumeBOT
#

Please do not use languages other than English, @covert drift. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

agile nacelle
#

How to register crew ?

night cloak
#

@agile nacelle, more information when it’s available.

subtle wolf
#

i need help with gameloop can any one help me?

storm flumeBOT
night cloak
#

Hang on.

#

Bots down

subtle wolf
#

where is this chanl

night cloak
#

Sorry for the inconvenience, just need to wait for bot to fix itself then we can give you access.

brazen moat
vagrant forum
brazen moat
#

Bro in game report not working 😭

#

This guys really Hacker check now this id 😭

fading zephyr
#

How can I report a cheater when his name is weird as f...

elfin canopy
#

@timber agate Not being able to copy paste into search box is an issue for iOS users as Apple has updated its privacy policies, it's not an issue from game, android users can copy paste just fine, try using different keyboard other than the default one. :)

serene bear
#

@polar marsh when will payload 2.0 will unlo6..?

#

Unlock?

night cloak
#

@serene bear, soon, no date.

fierce night
#

pubg is destroying itself ... every game there is cheater who stop server and give -50

night cloak
fierce night
#

like they don't know?

night cloak
#

Well we know as well, feel free to take discussion to ,#pubg-mobile.

onyx dagger
#

State your issue here, @hidden compass.
That channel is for support for matters related to this Discord server.

hidden compass
#

i know dont teach me

onyx dagger
#

No like,
Can you tell me what is the issue?

hidden compass
#

the issue is before 3 month i wanted unlink fb but its unlinked twitter and then when i try open account its coming new id

night cloak
#

@hidden compass, contact in game support for account related issues.

hidden compass
#

what contact in game what i hate in game suporrt

#

since 3 month i did in game nothing

#

just wasting time there is accutally no support only fake bots

onyx dagger
#

Are you sure you answered the bot's questions correctly? @hidden compass

hidden compass
#

yes i did same as the vedio of error 403

onyx dagger
#

What's the issue btw? @rapid owl

hidden compass
#

i cant wait more i want contact with @dapper hemlock 404

onyx dagger
polar marshBOT
#

@storm dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hidden compass
#

only she can help me now because im tired

onyx dagger
#

Only Customer Service can help you out in this issue, @hidden compass. GWcmeisterPeepoShrug
Refer to this,

hidden compass
#

u cant understand my words? @onyx dagger

#

since 3 month doing this m i idiot u think?

onyx dagger
#

I can.
But, Only Customer Service can help you out in this issue. VE_pepeShrug

Please be Adviced that the staff of this Discord server (Administrators, Moderators and Contributors), Are not from Tencent.

night cloak
#

@rapid owl, if you have a complaint please contact a administrator.

hidden compass
#

exactly only error is tecent team

night cloak
hidden compass
#

so only she can solve my issue

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

forest mountain
#

sorru sorry

rapid owl
#

I want to involved @dapper hemlock403 in it because it's too much now . Please delete this contributor . There may br more good user's. But please they are decreasing our experience on discord.

night cloak
#

Please understand nobody inside of the discord server can help with account related issues.

onyx dagger
#

Hello, @rapid owl.
Please be calm, and tell us what your issue is.

#

If you're referring to Account related issues, We can only assist you, as we are not from Tencent.

hidden compass
#

lol i already know @sweet coral is from tecent

night cloak
#

@hidden compass, please don’t ping random community members.

rapid owl
#

Issue is , continuously erasing every message on personal opinions is completely wrong.

hidden compass
#

just let me contact with her enough i dont need anythin else

green belfry
#

Hey... Ddos attacks are stopped??

rapid owl
#

Issue is , half knowledge related to game and laziness of explaining correct information to others

hidden compass
#

@rapid owl ur right brother

onyx dagger
#

Alright. Listen, @rapid owl,
This channel, is a Support Channel for PUBG Mobile.
And, your messages gets deleted only because, either you already got support, or, you're doing a conversation/typing off-topic here.

hidden compass
#

always they have same answer

onyx dagger
#

And,
Feel free to share your Feedbacks in #old.

tawdry basin
#

How to download 1.0.1 update in ios

night cloak
#

@green belfry, not that I know of.

onyx dagger
#

What is the issue? @umbral bay

hidden compass
#

contact in game enough nothing else and they think they are working here accutally they just speak one sentece contact in game

night cloak
#

@hidden compass, you may contact in game support for your issue as I’ve stated before we cannot help with account related issues.

onyx dagger
#

Not really, @hidden compass.
As Viasy said, The Staff here are not from Tencent.

slender wharf
#

@rapid owl if you have any complaints regarding the staff here please contact an admin.

hidden compass
#

i dont care about others

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

umbral bay
#

I saw on the internet that Someone got Mythic Outfit on his mail he opened his mail and collect his mythic outfit but i Don't understand how? Is it True or fake?

hidden compass
#

enough mean enough 3 month past in game and i already know error is from tecent and she can help me

slender wharf
#

@hidden compass we are only staff for the server, we cannot help with certain issues, we can only help with some technical issues.

tawdry basin
#

How to download 1.0.1 update in ios

onyx dagger
#

He maybe got a gift, @umbral bay.
Dont know about that.

hidden compass
#

i dont need staffs i need permission to speak with error nothing else

onyx dagger
#

Can you please check the official website of PUBG MOBILE Whether version 1.0.1 is available to download, @tawdry basin?
If it's there, Feel free to Download it.

slender wharf
#

We cannot help with account related issues, @hidden compass.

tawdry basin
#

@onyx dagger ok thanks

hidden compass
#

why not so what u guys doing here ?

onyx dagger
#

You're welcome. @tawdry basin 0_hkid_cute

storm willow
#

Helping the community on basic issues @hidden compass

hidden compass
#

close server and go sleep lazy peoples

mental arch
#

Is there any solution for DDos hack

umbral bay
#

How to get Mythic Outfit as a gift?

native marlin
#

I cannot login to pubg they are saying network error what to do

reef crown
#

Ooooo @hidden compass just roasted yall

hidden compass
#

im tired of contact in game and per email and fill out forms

storm willow
#

You can leave server instead, if you feel so @hidden compass

close server and go sleep lazy peoples

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @mental arch.
Please check out #pubgfor more information.

umbral bay
#

Which Company or who can send Mythic Outfits and Upgradable Gun skins as a gift?

hidden compass
#

i will not because i want recover my twiiter

onyx dagger
#

Please do not go Off-topic in this channel, @reef crown.

mental arch
#

How much time it taking

onyx dagger
#

I said I dont know, @umbral bay.

storm willow
#

@hidden compass If you want to recover twitter account contact twitter support.

mental arch
#

Sir I just minus 120 points in FPP Asia

onyx dagger
#

No ETA. @mental arch
Hope it will be soon. VE_pepeShrug

umbral bay
#

@onyx dagger who knows?

hidden compass
#

twitter unlinked from game for what should i contact twitter?👀

onyx dagger
#

If you did unlink Twitter from your game, Then what's the issue?

uncut robin
#

Is server freeze fixed @onyx dagger

hidden compass
#

u remember 3 months ago first unlink scene was there i wanted unlink fb but that was problem that to much players lost his id because its unlinking twter instead of fb

mental arch
#

No @uncut robin

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @uncut robin.
Please check out #news for more information.

storm willow
#

All account related issues are handled by ingame customer support. Since account issues are related to user privacy only official Tencent customer support can help. We do not have such access. @hidden compass feel free to drop feedbacks about customer support in #old

uncut robin
#

Ok so the lost points is there any chance we would get back @mental arch

polar marshBOT
#

@primal tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mental arch
#

@uncut robin nope

#

For now just hope this thing ends soon

storm willow
#

@primal tulip modification of game file will result in account suspension.

mental arch
#

So what about paid hacks people are using now days

onyx dagger
#

Unfortunately, You wont get your lost points back, @uncut robin.
But, You can get by playing matches.
Feel free to share your Feedback in #old, Suggesting to create an Points appeal Page.

primal tulip
#

@storm willow Sir That Was Last Choice Because I Contact with Ingame Support but 2 Days Ago They Didn't reply it.

onyx dagger
#

Did you answer the bot's questions correctly, @primal tulip?

primal tulip
#

Yee

#

Now I UP MY Game SRC Version

onyx dagger
primal tulip
#

I contact them but waiting for reply

onyx dagger
#

Wait then. VE_pepeShrug

warm surge
#

I need help - My friend just got m4 glacier in one crate who is playing lesser than me and less lvl account i know your crate opening system doesnot depend upon luck please provide me glacier i have 30 material in my inventory to upgrade m4 id : 5356343090

#

Reply to my question

thin halo
#

@warm surge You need luck to get that skin.

warm surge
#

@thin halo No no please don’t say that please the player who plays occasionally only gets better skin because you people have mastered to trick them

thin halo
#

For your information, we only provide support for technical issues. Not about luck in getting items. It might disappoint you but it's all depends on luck.

warm surge
#

@thin halo please provide me glacier please otherwise my materials are gonna waste please i have collected them since 5 months to get upgraded

#

Player id : 5356343090

thin halo
#

You can try spending more money to get m4 glacier or try getting another upgradable gun skin.

warm surge
#

Can you transfer glacier skin from one account to another

thin halo
#

No.

warm surge
#

Why you people aren’t providing me some sympathy i have played this game since season two please have some mercy

spark ingot
#

Why I Got 3mb Update

thin halo
#

Bug fix and performance improvements.

night cloak
#

@mental arch, they’ll be banned sooner or later.

warm surge
#

Need glacier in this account please pubg mobile have some mercy on me please
Id : 5356343090

night cloak
#

@warm surge, feel free to open crates, we cannot give you items.

serene bear
#

@night cloak does pubg mobile had taken any steps to unban in india .??

Govt give 70 queries to pubg mobile and said that to reply within 3weeks..
But 3 weeks also going to over...!!!

Did pubg mobile taken any steps..??

warm surge
#

@night cloak feel free to give me 50k uc for free and I will feel free to open crates

night cloak
#

@warm surge, no begging here, thank you!

#

@warm surge, please refer to #735483472432594994 for our server rules before you ask another question.

#

@warm surge, did you read #735483472432594994? I know you don’t actually mean that but please avoid those comments.

storm flumeBOT
#

Hello, @warm surge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

@warm surge, feel free to provide feedback via #old, any user wrongfully suspended can file a claim to be unbanned.

gloomy dome
#

кто может помочь разблокировать забаненный по ошибке аккаунт?

storm flumeBOT
#

Please do not use languages other than English, @gloomy dome. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@gloomy dome:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@night cloak, did you change your refresh rate via your devices settings?

errant marten
#

Is the DDOS solved? I need only 130 points for conqueror.

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @errant marten.
Please refer to #news for more Information.

onyx dagger
#

What's the issue?

weak hare
#

How to fix server hack

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @weak hare.
Please refer to #news for more Information.

tender zenith
#

I had this issues in my account

onyx dagger
#

Try updating the game in all your Devices, @tender zenith.

#

That may fix it.

tender zenith
#

No iam playing in my phone only

#

There is no way to fix it

onyx dagger
#

Contact Customer Service about this.

tender zenith
#

They r not responding

onyx dagger
#

It usually takes them time to respond depending upon the number of claims made by different players. Therefore, waiting for their reply is the only thing you can do. GWcmeisterPeepoShrug

stone drift
#

Good morning Guys, any idea how to report a YouTube channel that using a custom URL and promoting the hacks because every time I try to post the link into PUBGM YouTube channel report page it will not accept the entry because the link is short! huh

vagrant forum
#

@stone drift DM me.

storm flumeBOT
#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @stone drift:

:white_small_square: http://bit.ly/37Lgfbm

tender zenith
#

There is know way to get my account

storm flumeBOT
#

You can contact the customer service via the game settings, @tender zenith. Refer to subpoint 5.3 in #faq for further instructions.

hushed field
#

Could you please tell me when bonus challenge comes again to PUBG Mobile

grand tartan
#

When is this server freeze going to stop

hushed field
#

They Gave A Notice Regarding This Bro

normal fulcrum
#

@hushed field No ETA

#

@grand tartan Soon. Check #news. They are working on a fix

grand tartan
#

They are not working on it they are working on making new clothes and making their payload 2.0

onyx dagger
#

Feel free to share your Feedbacks in #old.

grand tartan
#

Ist fix the issues and bugs in the game and stop this ddos attachs we could bear up with these esp and aimbot hackers

vagrant forum
#

Outfits and game modes are designed by a different teams.

grand tartan
#

But what about ddos ...bots kill us

normal fulcrum
#

@grand tartan A game does not have 1 developer. They have a team. Designer team designs outfits and skins. They have a separate team to fix issues.

quartz aspen
#

When will server freeze hack will be stopped

normal fulcrum
#

Soon @quartz aspen

onyx dagger
#

The developers are aware of this issue and is working on a Fix, @quartz aspen.
Please check #news for more information.

quartz aspen
#

What is the maximum time

normal fulcrum
#

@onyx dagger Try not to interfere when a staff is available to reply

grand tartan
#

Bruh you can just give you bug fixing department to those who design dresses BCS they work faster and more accurately never late to launch new things lol but when it comes to bugs...we expect so much and all we get at end is disappointment

onyx dagger
#

@normal fulcrum Sorry for that umarucry

normal fulcrum
#

@quartz aspen No ETA

brave aspen
#

I'm having 968 Ping on stable Internet connection Restarted my device as well everything working fine except pubg

normal fulcrum
#

@grand tartan Feel free to provide your feedback in #old. Feel free to use #chat for further discussion

grand tartan
#

No hard feelings....but being a rank pusher I do top 10 Asia each time in solo and without those fagots hack...

#

But this season it's even hard to reach ace lol

quartz aspen
#

I got 250 minus from crown 2 in fpp can you give me back

tawdry finch
#

Pubg scam game for global version

grand tartan
#

They won't do anything ....they just say that we are working on it....but all we see is hackers going up day by day

normal fulcrum
#

@grand tartan Move to #chat

quartz aspen
#

@normal fulcrum why not replying

tawdry finch
#

Customer support 💩

normal fulcrum
#

@tawdry finch Avoid use of such words or you will be muted

tawdry finch
#

@tawdry finch Avoid use of such words or you will be muted
@normal fulcrum that’s the only thing you guys good at

polar marshBOT
#

@grand tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum
#

@brave aspen Have you tried client repair?

tawdry finch
#

No problem solving only blackmailing to get muted

quartz aspen
#

Boht hard

normal fulcrum
#

@tawdry finch @quartz aspen Move to #chat if you're not looking for any support

quartz aspen
#

We want fair gameplay soon

grand tartan
#

Giving slowmode is all you can do.

#

Yeah we will keep quite BCS we expect from you

normal fulcrum
#

@grand tartan Move to #chat for further discussion

brave aspen
#

@brave aspen Have you tried client repair?
@normal fulcrum Yeah I did everything was fine but from today its not working I tried everything

tawdry finch
#

Negligent and with crap customer support

brave aspen
#

In game is smooth and in tdm training my ping is 60 but when it starts it directly jumps to 968

grand tartan
#

We need answer from you ...so we came in pubg support....

quartz aspen
#

@normal fulcrum when will i get fair gameplay

tawdry finch
#

Here they can only do us mute if you ask too many question

grand tartan
#

You won't bro.

normal fulcrum
#

@grand tartan Your question has already been answered. Move to #chat or you will be muted

quartz aspen
#

No u nit given my answer

tawdry finch
#

I bet if I ask one question he will not be able to answer it

quartz aspen
#

@normal fulcrum can i call you give your number

tawdry finch
#

Stop acting like you own tencnt

grand tartan
#

That's what I'm saying...I'm going bruh you can never cope up to expectations.... Seriously I feel bad ...there was a time ....when it was everything to us...and now it just left us with tellings...

quartz aspen
#

@empty forge I think you are clever then@normal fulcrum so give me my answer

normal fulcrum
#

@quartz aspen Hacking and cheating is a common in online game. All online game face this issue. You cannot make a game hack/cheat proof. But you can do is stop the users from doing so. If you want to contribute to make the game better, always report cheaters along with a video clip

grand tartan
#

I'm saying all this BCS this isn't just a game it's a felling for all of us .mmand we expect so much from you ...pls find a solution asap ...

celest shadow
#

Kindly move to a discussion channel. Please be advised that this channel is reserved for support matters related to PUBG MOBILE. You may leave your valuable feedbacks regarding the game in #old, @grand tartan @tawdry finch.

grand tartan
#

Just a request all I can do...stop working on those payloads and dresses and pls help us out with these ddos hackers

vagrant forum
#

The teams which are responsible for fixing those are already working on it, @grand tartan. Requesting the same to us or repeatedly asking about it here won't make the process any faster.

celest shadow
#

Refer to #news regarding the DDoS attacks, @grand tartan. The PUBG MOBILE developers are actively investigating and finding new solutions to resolve the issue. Please be patient on the matter.

dreamy vapor
normal fulcrum
quartz aspen
#

@normal fulcrum I have already reported in every place i can but nothing happens

onyx dagger
#

Did you report? @quartz aspen
If Yes, Then wait for the player to get Suspended from the game.
He will be banned/suspended, if he is found cheating/hacking.
He is marked suspicious, when you report.

remote ice
#

When will premium crates come back?@normal fulcrum

onyx dagger
#

No ETA. @remote ice

remote ice
onyx dagger
polar marshBOT
#

@lofty garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

brave aspen
#

I have 69-89 ping in start of game like on spawn island even in parachute as soon as I land it jumps to 968 same is the case with tdms I tried everything data restart client repair nothing works plz help

#

I'm done with this Am I not clear Ping is stable in lobby Spawn Island Parachute it jumps when I land and how u gonna correct it by survey tho

reef solstice
#

Stil happening the ddos, just one hour before. Getting killed by auto bots , not able to move .

brave aspen
#

Nobody gives any concern just want more details about the problem

reef solstice
#

Uninstallng pub g , there is no hope for legit players.

brave aspen
#

Ddos is not in tdms probably and this is only one lobby not every match ig

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @reef solstice.
Please refer to #news for more information.

Feel free to share your Feedback in #old, @brave aspen.

brave aspen
#

That issue is different @onyx dagger It's not ddos as it is in lobby and for every player in my team only I'm facing this issue and ddos in tdm wtf

onyx dagger
#

Check your internet connection? @brave aspen

brave aspen
#

I mentioned it thrice that I did everything possible net is stable in lobby in spawn island on parachute even @onyx dagger and everything else working Fine

reef solstice
#

@empty forgenothing is happening . They are still there I got another just an hour ago ,

brave aspen
#

Let it be Developers may fix it after designing some outfits for UC

shrewd wagon
#

Where is Bonus challenge???
Please replay

vagrant forum
#

@shrewd wagon, check the pinned messages on this channel.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @shrewd wagon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

onyx dagger
#

Did you even try changing your DNS, @brave aspen?

left drum
#

where to see bonus challnge option?

brave aspen
#

Did you even try changing your DNS, @brave aspen?
@onyx dagger Should I change my DNS ?

cunning ruin
#

What is the price for prime plus converted to pkrs?

left drum
#

@empty forge where

brave aspen
#

What DNS should I change to

left drum
#

@empty forge okY

vagrant forum
#

Not sure about it, @cunning ruin.

#

Doesn't it show up when you open the prime plus page?

brave aspen
#

@brave aspen Download 1.1.1.1 from your appstore/playstore.
@empty forge Then ?

onyx dagger
#

You can try changing your DNS to Primary/DNS 1 - 8.8.8.8. and Secondary/DNS 2 - 8.8.8.4.@brave aspen

cunning ruin
#

@vagrant forum it's shows a higher price than it shows my friend

#

That's bugging m

brave aspen
#

I'll try thanks @onyx dagger

onyx dagger
#

What? @cunning ruin

#

You're welcome, @brave aspen. 0_hkid_cute

polar marshBOT
#

@buoyant zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cunning ruin
#

@onyx dagger my friend bought it in 650rs something it shows me 1650

onyx dagger
#

Bought what, @cunning ruin?

#

Also, If you're encountering any bugs, Feel free to report it in #old.

night cloak
#

Has the Ddos attacks been solved?

#

@onyx dagger

primal trout
#

Has the server down issue is solved@onyx dagger

cunning ruin
#

@onyx dagger PRIME PLUS

green belfry
#

@primal trout @night cloak .
.it is not solved yet

night cloak
#

Ok

primal trout
#

@green belfry ok bro thanks ☺️☺️

cunning ruin
#

@onyx daggerhe bought prime plus for 650 RS, It shows me 1600 something RS, could you please convert that amount to pkrs for me?

timber gull
#

My account is lose

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @night cloak and @primal trout.
Please refer to #news for more Information.

night cloak
#

@cunning ruin u can use google

onyx dagger
#

Use Google for that. @cunning ruin

night cloak
#

3591 @cunning ruin

brave aspen
#

You're welcome, @brave aspen. :0_hkid_cute:
@onyx dagger Still same problem 😭

onyx dagger
#

Can you please state your issue more Briefly, @timber gull?

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

Hmm. @brave aspen
Well, Kindly create a detailed report in #old. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

cunning ruin
#

@night cloak u don't understand my queiry

onyx dagger
#

If you're encountering any bugs, Feel free to report it in #old, @cunning ruin.

brave aspen
#

Hmm. @brave aspen
Well, Kindly create a detailed report in #old. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
@onyx dagger Tired of doing that daily if DNS doesn't works that means the problem is internal

onyx dagger
#

Maybe.

cosmic ruin
#

Hlw guyz...i didn't add any email or link with my pubg account...i only added Facebook... yesterday hacker hacked my facebook id during i was in live.Hacker hackedy Facebook and dlt my account and he added his email in my id...can i get my id back or any possibility?

spring zephyr
#

@cosmic ruin Refer to #faq 2.8

cosmic ruin
#

@spring zephyr didn't get it bro..im new in discord

onyx dagger
#

If you have lost access to a social media account that is linked to you game account, PUBG MOBILE is unable to assist in recovering said access. Contact the customer service of the respective social media channel for further assistance, @cosmic ruin.

terse locust
#

Server Freeze in each and Every game

#

Pubg should refund The lost points man

glass yarrow
#

pubg would never do that

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @terse locust:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

terse locust
#

Where Is Fair Gameplay then

night cloak
#

@onyx dagger any update on PUBG MOBILE ba.n India

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @terse locust.
For information regarding server freeze hack: #news message

terse locust
#

I'm Holding Top 20 position on Leaderboards and This ended up Making my Ranking go low

onyx dagger
#

Unfortunately, You wont get your lost points back, @terse locust.
But, You can get by playing matches.
Feel free to share your Feedback in #old, Suggesting to create an Points appeal Page.

terse locust
#

If i play more i lose more because of this

#

RIP to your fair gameplay

timber compass
#

When will beta version comming?

#

@empty forge thanks

#

If i reach Ace star 3 what will be my tier rank in season 16

topaz trellis
#

Platinum 2 or 1

timber compass
#

@topaz trellis thanks

topaz trellis
#

👍

left drum
#

any update on pubg in india?

hexed kettle
#

Please pubg mobile, bring a solution on ddos attack

timber compass
#

@night cloak thanks

night cloak
#

You’re very welcome kind sir.

pearl notch
#

Hey guys any idea when bonus challenge will back ???

neon ginkgo
#

Hey i Need help

onyx dagger
neon ginkgo
onyx dagger
#

The developers are aware of this issue and is working on a Fix, @hexed kettle.
For information regarding server freeze hack: #news message

#

Configuration of what, @drifting jay?

neon ginkgo
#

Can someone explain to me why I can't buy uc

onyx dagger
#

Contact Customer Sevice about this, @neon ginkgo.

ashen stag
#

So much cheater right now

livid pulsar
#

Did server freeze has been fixed so we may start pushing from today again

pearl notch
#

@onyx dagger thanks ☺️

onyx dagger
#

You're welcome, @pearl notch. 0_hkid_cute

livid pulsar
#

Did server freeze has been fixed so we may start pushing from today again
@livid pulsar ?

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @ashen stag.
Additionally you can report them via http://cheater-report.pubgm.cc/.

night cloak
#

@timber compass, you can download beta but I’m pretty sure you cannot play it as it’s not live at the moment.

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @livid pulsar.
For information regarding server freeze hack: #news message

neon ginkgo
#

I thought that this error had happened to someone @onyx dagger

onyx dagger
#

The best way is to contact Customer Service about this, @neon ginkgo.
You can contact then via in-game settings.

polar marshBOT
#

@ashen stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

livid pulsar
#

@onyx dagger when will it be fixed any sure date or how much minimum time give any idea about it

young hinge
#

Do anyone where I can purchase uc other than midasbuy

onyx dagger
#

No ETA, @livid pulsar.
You can buy In-Game, @young hinge.

night cloak
#

please have a cheater

onyx dagger
#

Change of Game Files/Confiq can lead to a Ban, @drifting jay.

young hinge
#

@onyx dagger in India we are unable to purchase uc..I need different way where I can purchase uc legally

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @night cloak.
Additionally you can report them via http://cheater-report.pubgm.cc/.

#

I think that's a bug, @frozen pollen.
Feel free to report about it in #old.

frozen pollen
#

@onyx dagger last two day i facing this

night cloak
#

No, the cheaters cannot be banned@onyx dagger

onyx dagger
#

Hope you know that the game is banned in India, For now, @young hinge.
If you buy UC from another unofficial sites, They may scam you, Or, when you buy UC again, from in-game/MidasBuy, it will be deducted from your account.

#

Report them. @night cloak

#

Alright. @drifting jay

young hinge
#

@onyx dagger mindasbuy??PubgmConfused

onyx dagger
#

That's what, @frozen pollen.
Feel free to report this bug in #old.

night cloak
#

There are many cheat users@onyx dagger

onyx dagger
#

MidasBuy, @young hinge.
Happens. Doge

#

Report them, @night cloak.
They will be suspended from the game if they are found cheating.
When you report someone, they will be marked Suspicious.

night cloak
#

This cheat is the most unsettling in pubg Indonesia@onyx dagger

onyx dagger
#

Pubg Indonesia?

#

Keep in Mind that we only provide support for PUBG Mobile english Global version.

storm flumeBOT
#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @drifting jay:

:white_small_square: http://bit.ly/37Lgfbm

night cloak
#

The name of the cheat is cheat injection

#

Even in tournaments there are still those who use cheats

clear spindle
#

The developers are patching those.

night cloak
#

I tried client repair still shot late register <@&481161015728406538>

#

Huh

clear spindle
#

smh

#

@night cloak mind explaining

night cloak
#

My shots are getting late register

#

Like i can see the blood but not the cross marks

#

Ping is 60

night cloak
#

@night cloak, please do not use moderator mention for game related questions it’s there for emergencies such as raids or NSFW spam.

storm flumeBOT
#

You can contact the customer service via the game settings, @sturdy harbor. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Come on

sturdy harbor
#

You can contact the customer service via the game settings, @sturdy harbor. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume
Where

night cloak
#

@night cloak, are you referring to people freezing servers?

#

@sturdy harbor, click -> #faq then scroll until you see subpoint 5.3.

clear spindle
#

@night cloak ping is not the only thing matters in a multi player game, Contact your ISP.

night cloak
#

@night cloak No

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

If you have any complaints regarding this matter, @night cloak, please do not hesitate to use #old.

#

Cheaters have become rampant

#

Many do not feel at home in the pub because of this cheat (in Indonesia)

#

@night cloak, please use #old.

finite sable
storm flumeBOT
#

Hello, @finite sable!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

alpine flower
#

Why event suddenly expired ?
happening to me too

#

any solution

night cloak
#

@alpine flower, black pink?

alpine flower
#

yes

night cloak
#

@alpine flower, try clearing cache then restarting your game.

alpine flower
#

ok i will

sharp gate
#

When we will get payload mode 2.0

night cloak
#

@alpine flower, did it fix it?

wide flame
#

Some people stream in live by using hack

night cloak
#

@wide flame, on what platform?

alpine flower
#

no i will try it later man, i thought the event ended and didnt report but saw someone report it so

wide flame
#

Discord

storm flumeBOT
#

Please contact Discord's customer service for this matter, @wide flame.

:white_small_square: https://dis.gd/contact
:white_small_square: support@discordapp.com

alpine flower
#

i will let you know whats the result later

night cloak
#

Thank you, no rush!

wide flame
#

Haha 🤣

#

Discord customer service

onyx dagger
#

Yes.

night cloak
#

Yes, we cannot do anything.

wide flame
#

Its your duty to bring fairness not discord customer service

onyx dagger
#

Restart, it's a bug. @empty zodiac

empty zodiac
#

ok thanks pubgm_panned2

night cloak
#

@wide flame, we’re in no way affiliated with tencent, you may report them to discord.

onyx dagger
#

You're welcome. 0_hkid_cute

wide flame
#

They are using hack in pubg

alpine flower
#

Its your duty to bring fairness not discord customer service
@wide flame hope you know theres lot of platform to stream on
and these fellows here are volunteers
so if you find any cheater streaming kindly report it, discord doesnt allow to share any cheat software so you can report it thank you

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @wide flame.
Additionally you can report them via http://cheater-report.pubgm.cc/.

storm flumeBOT
#

Hello, @celest vector!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

wide flame
#

I am not killed by them

#

Still now they play in live stream and sell hack but no ban

night cloak
#

@wide flame, you’ve been advised on how to report them please note we cannot do anything as we’re not tencent staff, what we do here is voluntary.

alpine flower
#

Still now they play in live stream and sell hack but no ban
@wide flame report and hopefully their dicord will be terminated and they cant use the same device to use discord

wide flame
#

Its not tencent duty
Its pubg team duty

#

Terminated discord is not permanent solution but their pubg id remain safe

night cloak
#

@wide flame, feel free to report this via #old.

onyx dagger
#

You can report them as soon as possible instead of typing here.
The more sooner you report, The more soon they'll get banned.

grim tangle
#

@polar marsh When will PUBG MOBILE become a clean environment like before? We are annoyed. Every season a new hacker comes. Tell us, are you going to make a clean environment or not?

night cloak
#

@night cloak WHEN WILL BONUS CHALLENGE RETURN IN INDIA

onyx dagger
#

Please refer to this channel's pinned messages for further information, @grim tangle:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

@onyx dagger PLZ DO IT ASAP AS ALL MY SUBSCRIBERS AND VIEWERS ARE WORRIED ABOUT IT......THNX FOR HELPING ME

onyx dagger
#

You're welcome. 0_hkid_cute

wild gyro
#

Please fix my email login problem problem

frigid palm
onyx dagger
#

Can you state your issue more Briefly, @wild gyro?

#

You didnt report yourself, @frigid palm. GWcmeisterPeepoShrug

wild gyro
onyx dagger
#

Please refer to #faq 4.6 about this issue, @wild gyro.

empty zodiac
#

Taichi are you trying to be a helper or mod or staff or smth like that because u are only server booster and that stuff and helping other ppl

onyx dagger
#

That doesnt concern you.
Feel free to ping me in #chat to chat.

vagrant forum
#

@frigid palm, seems like a bug. Feel free to report it in #old.

empty zodiac
#

uhm k

wild gyro
#

How to refer my problem their is only read mode on #faq #Taichi

onyx dagger
#

#faq 4.6 - Why does my login fail?
You may have an unstable Internet connection. It is recommended to play with a stable cellular data or Wi-Fi connection, @wild gyro. We also suggest that you try the following solutions:

▫️ Change your cellular data or Wi-Fi connection.
▫️ Log out from the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a guest account, your game progress will reset.
▫️ Click on the Repair button on the right side of the login menu to repair the game.
▫️ Uninstall the game, and download and install the game again.

If the issue persists, please contact the customer service via the login menu/in-game settings.

astral dove
#

I can't purchase UC!

onyx dagger
#

Like? @astral dove

astral dove
#

Event from midasbuy

onyx dagger
#

Which country are you from?

astral dove
#

Even*

#

India

onyx dagger
#

Purchases are blocked in India as the game there is Banned.

astral dove
#

😭😭😭😭

#

Sed lyf

onyx dagger
#

Yep. Sadly.

spice garden
#

Hello are your servers facing some problem as from last 48hours I am getting high ping issue on a fiber connection also

nova dune
#

Hello PUBG Team, I hope to deliver this message to the game's security team, please remove Aim assist from the game and use it against cheaters to close the Aimbot hack bug and increase the safety of the game

brave aspen
#

What is ddos attack only ping in 1 game is high or it's like for specific person and that person's ping his high in every game plz tell

#

Hello are your servers facing some problem as from last 48hours I am getting high ping issue on a fiber connection also
@spice garden I'm Facing this too

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @spice garden and @brave aspen.
For information regarding server freeze hack: #news message

brave aspen
#

What is ddos attack only ping in 1 game is high or it's like for specific person and that person's ping his high in every game plz tell
@brave aspen Answer this please

onyx dagger
#

Feel free to share your Feedback in #old, @nova dune.

#

Will get back to you, Just a min. @brave aspen

brave aspen
#

Waiting.....

onyx dagger
#

A Distributed Denial-of-Service (DDoS) attack is a malicious attempt to disrupt normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic, @brave aspen.

brave aspen
#

I still can't understand my question is this happens in a game or for some players in every game

onyx dagger
#

Basically, @brave aspen,
As said above, It is the malicious attempt to disrupt normal traffic of a targeted server.
Which is happening in the game, I think.

brave aspen
#

But I didn't get it this effects a lobby or specific players

night cloak
#

Server fixed? 968ms?

green belfry
#

Server fixed? 968ms?
@night cloak
Not fixed yet

brave aspen
#

So I'm facing it from morning and other players have normal ping what is this then ?

night cloak
#

@green belfry sad ; ;

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @night cloak.
For information regarding server freeze hack: #news message

brave aspen
#

In TDMs Classics everywhere

#

@brave aspen It might be your internet connection.
@empty forge It's not My ping is 60-70 from Lobby to Spawn Island and even in parachute as soon as I land Ping jumps

#

No My Internet is stable ping is cool everywhere except match time and every thing working fine

onyx dagger
#

As I said, @brave aspen,
Wait for this issue to get solved.
For information regarding server freeze hack: #news message

You may try Sanhok or Vikendi if you face frequents DDoS attacks or server freezes in the aforementioned maps to avoid losing your points since your main goal is to push rank.

vagrant forum
#

It might be due to one of the players using a DDoS attack, @brave aspen. The security team is already working on fixing it.

brave aspen
#

Reduce your graphic setting, maybe it might work :IUthink: @brave aspen
@empty forge So why my ping is not high in spawn island or in parachute

night cloak
#

@empty forge will see ;’)

vagrant forum
#

@night cloak, the security team is aware of the existing cheat methods and are working on patching them.

brave aspen
#

But why in every game In one Game I can understand but from morning it's hella annoying

night cloak
#

@vagrant forum okay

brave aspen
#

My teammates in the same match have stable ping

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @night cloak. Additionally you can report them via http://cheater-report.pubgm.cc/ .

storm flumeBOT
#

Hello, @magic talon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

visual lava
#

Is server hack fixed??

#

Till when will get fixed??

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @visual lava.
For information regarding server freeze hack: #news message

You may try Sanhok or Vikendi if you face frequents DDoS attacks or server freezes in the aforementioned maps to avoid losing your points since your main goal is to push rank.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

I got -134 due to server freeze i want my points back i am pushing conqueror and that's totally unfair. If that was my mistake than tell me if not than plz give me my points .

onyx dagger
#

Unfortunately, You wont get your lost points back, @night cloak.
But, You can get by playing matches.
Feel free to share your Feedback in #old, Suggesting to create an Points appeal Page.

devout kettle
night cloak
#

@onyx dagger Thats really unfair i got these points in 3 days means that bcz of hackers i lost my 3 days hard work wtf ?

onyx dagger
#

Feel free to report the bug in #old, @devout kettle.

#

That's what, @night cloak. GWcmeisterPeepoShrug
Feel free to share your Feedback in #old, Suggesting to create an Points appeal Page.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

Please refrain from using the "ban" or "banned" word if you're not trying to say that your account is Suspended or something.

#

English. @undone stag

#

Feel free to share your Feedback in #old, @drifting jay. GWcmeisterPeepoShrug

#

This is a Support Channel, @undone stag.

celest shadow
#

Kindly move to a discussion channel, @undone stag.

undone stag
#

Kk bro

#

Can I Get Role@onyx dagger @celest shadow

onyx dagger
#

Which role?

undone stag
#

Any role

storm flumeBOT
#

Your level is defined by your Discord server activity, @undone stag. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

onyx dagger
woven mirage
#

When premium crates come???🙄

onyx dagger
#

No ETA, @woven mirage.
Will be back after the Custom Crates, Hopefully.

teal blade
#

@cobalt jasper this person is very toxic i played one match with him he gave me many bad words pls ban him

onyx dagger
#

In-game, @teal blade?

teal blade
#

yes'

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @teal blade. Additionally you can report them via http://cheater-report.pubgm.cc/.

teal blade
#

he didnt used mod

onyx dagger
#

Then?

teal blade
#

but was toxic

onyx dagger
#

Report him in-game then.

teal blade
#

@cobalt jasper

#

now he unfriend me and also not in recent

onyx dagger
tidal tangle
#

Please help.

uncut glade
#

Hello

#

Possible help

onyx dagger
#

Hi, @tidal tangle and @uncut glade.
State your issues.

uncut glade
#

Problem logging in to my account shows me login failed

onyx dagger
#

You may have an unstable Internet connection, @uncut glade. It is recommended to play with a stable cellular data or Wi-Fi connection. We also suggest that you try the following solutions:

▫️ Change your cellular data or Wi-Fi connection.
▫️ Log out from the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a guest account, your game progress will reset.
▫️ Click on the Repair button on the right side of the login menu to repair the game.
▫️ Uninstall the game, and download and install the game again.

If the issue persists, please contact the customer service via the login menu.

uncut glade
#

Ok Thanks @onyx dagger

onyx dagger
#

You're welcome. 0_hkid_cute

polar marshBOT
#

@tidal tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm hill
#

Hello i unlinked my G-MAIL account from pubg mobile 1month ago, but now when i am going to that Google account and seeing connected apps with that gmail its showing pubg mobile connected why ? @vagrant forum @torpid quail

onyx dagger
#

Contact Customer Service about this, @storm hill.

storm hill
#

@onyx dagger no its unliked from pubg mobile and i didn't made a another account from that gamil

onyx dagger
#

Try unlinking it again, @storm hill?
And you dont have to tag the staff.

storm hill
#

@onyx dagger but its unlinked and there is a + icon too

onyx dagger
#

Then why did you say that you see Gmail is still connected?

storm hill
#

@onyx dagger 🙏🏻 i didn't told that i told in my mobile settings Google settings Google account account services connected apps

onyx dagger
#

Try restarting your Device then? @storm hill
And since its not showing In-Game, I dont think that it is Linked.

storm hill
#

@onyx dagger ok thanks🙏🏻

onyx dagger
#

You're welcome. 0_hkid_cute

stuck kettle
#

Can u explain every match why my ping high because my internet work good so why my ping hing ???

onyx dagger
ivory bronze
#

When is the bonus challenge available?????

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @ivory bronze:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

surreal silo
onyx dagger
surreal silo
#

ok

onyx dagger
#

Alright. 0_hkid_cute

storm hill
#

And one more question one of my friend whenever trying to login in pubg mobile its showing "account has been logged in with newer version of pubg mobile" how to fix this ?

ivory bronze
#

When will be the bonus challenge available??

onyx dagger
#

Tell him to update the game in all his devices, @storm hill.

storm hill
#

@onyx dagger but he has a one device and pubg mobile fully updated !

onyx dagger
#

Tell him to Contact Customer Service about this issue, @storm hill.

storm hill
#

@onyx dagger is his account got hacked ?

ivory bronze
#

Anyone reply me plzzz

onyx dagger
#

Dont know about that.

storm hill
#

@onyx dagger ok thanks ♥️

onyx dagger
#

Bonus Challenge is not available in the game for now, @ivory bronze.
It will be back soon, Hopefully. Tho No ETA.

#

You're welcome, @storm hill. 0_hkid_cute

ivory bronze
#

Thanks @taichi

night cloak
#

Hello
I wanna unlink twitter because my account is hacked , please help me😔

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

They didn’t helped 😦

spring zephyr
#

Wait patiently for their response, only they can help you with account related issues.

onyx dagger
#

Thanks @taichi
You're welcome, @ivory bronze. 0_hkid_cute

gray prawn
#

When will next crew challenge registration start?

onyx dagger
#

Soon, Maybe after this Crew season. Tho No ETA. @gray prawn

frozen pollen
weak hare
#

Ok

thin halo
#

Try checking your internet connection.

weak hare
#

Ok

spring zephyr
#

@weak hare Can you stop?

thin halo
#

Switch to different network and try again. @frozen pollen

weak hare
#

No

spring zephyr
#

Move to a discussion channel if you don't need any support.

onyx dagger
#

You may have an unstable Internet connection, @frozen pollen. It is recommended to play with a stable cellular data or Wi-Fi connection. We also suggest that you try the following solutions:

▫️ Change your cellular data or Wi-Fi connection.
▫️ Log out from the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a guest account, your game progress will reset.
▫️ Click on the Repair button on the right side of the login menu to repair the game.
▫️ Uninstall the game, and download and install the game again.

If the issue persists, please contact the customer service via the login menu.

frozen pollen
#

Try checking your internet connection.
@thin halo its all ok just two min ago all runing good and i can play pubg also but after repair game i need log in again and it happen

thin halo
#

Do what @onyx dagger suggested, @frozen pollen.

polar marshBOT
#

@halcyon haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weak hare
#

What are you doing?

onyx dagger
#

Move to a Discussion channel, @weak hare.

frozen pollen
#

Do what @onyx dagger suggested, @frozen pollen.
@thin halo ok i will try to use wifi conection bcz repair game i already did and i facing this so only left to try is wifi anyway thanks for reply

onyx dagger
#

This is a Support Channel.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @weak hare:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

thin halo
#

No problem.

onyx dagger
#

You're welcome. 0_hkid_cute

weak hare
#

How to fix DDos attack

spring zephyr
#

Check pinned messages.

onyx dagger
#

The Developers are aware of this issue and is working on a Fix, @weak hare.
For information regarding server freeze hack: #news message

You may try Sanhok or Vikendi if you face frequents DDoS attacks or server freezes in the aforementioned maps to avoid losing your points since your main goal is to push rank.

storm flumeBOT
#

Please do not use languages other than English, @weak hare. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

weak hare
#

Understand

night cloak
#

Sanhok is not recommended for Rank push tho, it's way too small and fast map, not really effective above Diamond. Vikendi is fine.

weak hare
#

Yes

#

Sanhok and vikendi is not recommend for rank push

onyx dagger
#

Too small and Fast = More matches you can play.
For example, I think you'll need 23 mins to finish an Erangel match.
Whereas, You just need like 15 mins to complete an Sanhok match, @night cloak.
So, you can play more sanhok in an hour than erangel.

gray prawn
#

What is ETA

errant marten
#

Well but nobody plays Sanhok fpp in squad.

night cloak
#

@onyx dagger True but when you compare your survival time (avg) (since it counts in rank pushing) it will be much-much worse. Also due to the smaller map size (4x4) it's more risky. Also, sanhok is not a popular map so the matchmaking is like x4-5 of erangel's.

thin halo
#

What is ETA
@gray prawn Estimated time of arrival.

weak hare
#

Happening in everything sanhok and vikendi server freeze hack

onyx dagger
#

Which makes gives it a less chance for DDoS attacks, @night cloak.
Anyways, Feel free to ping me in #pubg-mobile to chat as this is a Support Channel.

gray prawn
#

What's DDoS attack about

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @gray prawn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

Any updates on bonus challenge ??

onyx dagger
weary crypt
#

is it normal for me to search a duo game for longer then 10min ?

storm flumeBOT
#

Hello, @tender cargo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

onyx dagger
#

Matchmaking takes longer when you dont have enough players to play in that mode, @weary crypt.
Try changing the map, FPP/TPP, And the Server.

weak hare
#

Tpp server

frosty panther
#

Anyone know what I can do if someone keeps logging into my account? Can pubg stop that device from logging in?

weary crypt
storm flumeBOT
#

You can contact the customer service via the game settings, @frosty panther. Refer to subpoint 5.3 in #faq for further instructions.

spring zephyr
#

@weary crypt Just choose one map. That will be much more faster.

frosty panther
#

Customer service in game never does anything

onyx dagger
#

How is he logging into your account, @frosty panther?
Using your Social Media account linked with your Game account?

frosty panther
#

His gmail is linked to my account

storm flumeBOT
#

You can contact the customer service via the game settings, @frosty panther. Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT
#

@uncut narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr
#

@frosty panther Contact in-game customer service. Only they can help you with account related issues.

onyx dagger
#

That's better.
Contact Customer Service.

frosty panther
#

It’s an email. You can’t unlink it unless you have their device

weary crypt
#

@spring zephyr already tried erangal still the same something weird

frosty panther
#

He plays on android

onyx dagger
#

Oh I said that by mistake.
Apologies.

vagrant onyx
#

@weary crypt i think today server
might have problem with matchmaking
try later or tomorrow

onyx dagger
#

Did you check your internet connection? @weary crypt

#

That too can be an reason for this issue.

weary crypt
#

@vagrant onyx i see cause yesterday i have been entering a game in less then 10sec today i cant even get into game

onyx dagger
#

Then that's the issue.

vagrant onyx
#

@weary crypt yes
That what i am telling you

frosty panther
#

In game service doesn’t have the exact problem response

vagrant onyx
#

@weary crypt maybe they fixing server ddos

weary crypt
#

anyone having same issue if someone tried :P?

vagrant onyx
#

anyone having same issue if someone tried :P?
@weary crypt yes , not only you
i have told you

weary crypt
#

@vagrant onyx i see thank you 🙂

still flume
#

HELP FiX THIS
the south african Dropdown server contained within Europe Server has been down for 3 weeks now ( almost a month) I use to get matched with Southern african players e.g South africa ,Botswana ,Namibia ,Madagascar ,Tanzania zambia Zumbabwe etc at 20ms matching for not more than 15 seconds but if its more than 15 second i would automatically be matched to an european Lobby at 250-300ms it has been active since November 2019

Its not an internet or device issue my friends from other southern african Countries also face the same Problem

onyx dagger
#

Maybe that's because to help you join a match as soon as possible. @still flume

vagrant onyx
#

@still flume also its your area issue !
Or game matchmaking not fully fixed

still flume
#

@vagrant onyx ive been trying to report this issue for a long time
first time i actually get a reply

daring mason
#

@onyx dagger when will pubg unban in india 😞

still flume
#

😩

#

@vagrant onyx can you guys get it fixed or its not your problem ?

#

@onyx dagger ive been trying to read your reply 😭 i dont understand

daring mason
#

@still flume lol

vagrant onyx
#

@still flume hey bruh post it on #old for now 👍🏼

onyx dagger
#

Do not know about that, @daring mason.
Wait for the official news.

daring mason
#

@onyx dagger a rumor called permanent ban in india is running

onyx dagger
#

Dont know about it. @daring mason
Wait for the official news.

still flume
#

@vagrant onyx Ok thanks

halcyon schooner
#

Can Pubg Management Give My UC Back Because My Royale Pass Is Going To Waste This Season So Please My Pubg I'd 526305600
Country Pakistan
Device Nokia 3.2
WiFi

daring mason
#

@onyx dagger Are they searching for indian partner ?

warped parcel
#

Melee throwing is available in GFP?

onyx dagger
#

GFP?

warped parcel
#

Game for Peace

onyx dagger
#

Again, Do not know. @daring mason
Wait for the official news.

shy mist
#

@daring mason None people here are associated with game except the community.. Hence they can't answer ur question like that ! Understand man..U can still play game

onyx dagger
#

Contact Customer Care about this. @halcyon schooner VE_pepeShrug

vagrant onyx
#

@daring mason None people here are associated with game except the community.. Hence they can’t answer ur question like that ! Understand man..U can still play game
@shy mist you can still in #old

#

For other related issue contact customer care

onyx dagger
#

I really do not know about it, @warped parcel.
Apologies. VE_pepeShrug

shy mist
#

@vagrant onyx Yeah bro ikr thanks, I've stopped playing this game

halcyon schooner
#

Contact Customer Care about this. @halcyon schooner :VE_pepeShrug:
@onyx dagger I Have Text So Many Time In #old I Will Try Using The In Game Customer Service

onyx dagger
#

Sure.

#

Feel free to Google. @warped parcel

daring mason
#

if its banned in india does other versions work ?

#

like korean,chinese versions

weak hare
#

en So what's been going on

shy mist
#

@halcyon schooner Game doesn't have policy with return program..Once bought it's done mate..

onyx dagger
#

PUBG Mobile and PUBG Mobile Lite is banned in India, @daring mason.
And, Do not know.

vagrant onyx
#

@vagrant onyx Yeah bro ikr thanks, I’ve stopped playing this game
@shy mist welcome
This season bad royal pass + a lot of cheater

weak hare
#

Ok

vagrant onyx
#

en So what’s been going on
@weak hare what do you mean ?

muted crater
#

how to change DNS Server? for better MS

daring mason
#

@onyx dagger many of our friends are playing korean version

onyx dagger
#

You all can have a Conversation in #pubg-mobile, As this channel is a Support Channel, and not an Discussion channel. :)

daring mason
#

in india

shy mist
#

@vagrant onyx Alas Probably u r the only contributor who spoke the actual truth 😀..Yeah it's just BORING now

muted crater
vagrant onyx
#

@muted crater use 8.8.8.8 google or 1.1.1.1 cloudflare ,
You can find it on #faq subpoint 4.5

halcyon schooner
#

@halcyon schooner Game doesn't have policy with return program..Once bought it's done mate..
@shy mist But It's Not Our Problem That This Game Has So Many Server Issue In This Season Or Give Us More Time To Reach 100 Rp.

vagrant onyx
onyx dagger
vocal nova
#

Guys I am facing login problem in PUBG help plz

#

I have reinstalled 2 times

vagrant onyx
#

Guys I am facing login problem in PUBG help plz
@vocal nova what the error message ?
and where are you from ?

vocal nova
#

Rajasthan

daring mason
#

@vocal nova change the network

shy mist
#

@halcyon schooner Sorry but u do have plenty of time to complete missions..The reason seems to be vain mate..1 week is plenty solid time excluding 10-15 full of attacks by Cheaters