questions

[onyx dagger]

Not the app data, But the App cache.

[clever frigate]

You are support of discord and you tell me to do something that i already know will be ignored, and you keep spaming same and same instead of giving me support and give me contact of someone who will actually help me. I know that u are not developing this game to help me but you are guy between player and Pubg core team so ye Support should help me to contact them

[onyx dagger]

That's why I told you to contact Customer Care in-game, @clever frigate.
If you answer the bot's questions correctly, It will guide to one of PUBGM's staff.

[clever frigate]

they also ignore me, other option?

[onyx dagger]

It usually takes them time to respond depending upon the number of claims made by different players. Therefore, waiting for their reply is the only thing you can do, @clever frigate.

[clever frigate]

Playing with cheats and getting support by talking with bot's 😄 op ok ok nvm

[night cloak]

@onyx dagger I try now clean cache but again showing same problem

[onyx dagger]

You'll have to wait for them to reply.
They will reply to you as soon as possible, @clever frigate.

[pearl notch]

Guys any idea when bonus challenge will come back ???

[onyx dagger]

Try again after some time, @night cloak.

Dont know about that, @pearl notch.
Will be available soon, Hopefully.

[clever frigate]

well if 2 month is not enough to get reply, i dont need support when i will switch game or die and will be in ground 😄

[pearl notch]

@onyx dagger thanks hopefully

[onyx dagger]

Btw if they didnt reply you, You can give a ticket, @clever frigate.

And You're welcome, @pearl notch.

[night cloak]

I am going for 3 week is same problem

[clever frigate]

switch VPN to USA @pearl notch bonus challange is already running there.

[onyx dagger]

Do not misguide, @clever frigate.

VPN, Or any other third party application, is not recommended.

[vagrant forum]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

[clever frigate]

lel first time when i asked if i can switch VPN since my ping is better using VPN you told me i can 😄 that was few month ago

[clear spindle]

@night cloak Report it to that platform.

[clever frigate]

i can give link of the forum with like 20+ cheats on sale

[night cloak]

It is showing for 3 week
Say is it bugs or it is problem of me

[onyx dagger]

As I told you, Check it again after some time, @night cloak.

[clever frigate]

if i share link of that forum can any of this support guys take action?

i dont wanna post link here maybe some1 will buy even more cheat 😄

[clear spindle]

Report those via in game CS

@night cloak only a few are facing that, report that in #old.

[night cloak]

How to report youtube channels providing cheats??

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, :

:white_small_square: http://bit.ly/37Lgfbm

[onyx dagger]

Using the link above, @night cloak.

[crisp dagger]

Hello, is there any way to change my linked email to my PUBGM account ? i have no more access to my email account and i want to change it

[abstract fable]

Please help me I lost my facebook account I have buyed 12000 uc

[onyx dagger]

Email unlinking is currently not available, @crisp dagger.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @abstract fable. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[short eagle]

@crisp dagger you can't change it at the moment

[crisp dagger]

@onyx dagger @short eagle even contacting inside game support, because someone is entering my PUBGM account.\

[leaden socket]

Why there's no still option for bonus challenge???

[onyx dagger]

Bonus Challenge is not available for the moment, @leaden socket.
Will be available soon, Hopefully.

[short eagle]

@crisp dagger you could contact support if they can help

[leaden socket]

Yes after season ends....I have 10000 point...

[short eagle]

@onyx dagger sorry

[onyx dagger]

@short eagle np

[floral moon]

what is the letest version of PUBGM GLOBAL??

[marsh sage]

Pls someone give me at least 2048 x 1152 pixels and 6 MB or less PUBG wallpaper. I can't find it on Google

[onyx dagger]

1.0, @floral moon.

[floral moon]

@onyx dagger full version

not only 1.0

[onyx dagger]

Ask for this in #chat, Not here, @marsh sage.

[clear spindle]

@marsh sage wrong channel.

[marsh sage]

ok

[crisp dagger]

so is this option "changing Email' coming in the coming updates for PUBGM

[onyx dagger]

Yes.

Unlinking Emails.

[floral moon]

@onyx dagger 1.0.0 or 1.0.1??

[onyx dagger]

And Yes, 1.0.1, @floral moon.

[floral moon]

okk

[onyx dagger]

Alright.

[alpine flower]

@alpine flower > @low ridge official hack lol
@alpine flower seems like I said it, the way you tried to Bully.
@low ridge how did i try to bully you mate
i just said that the official cheat thing is real
lolololol

edit: i meant the official cheat thing is fake lol

[onyx dagger]

You can chat in #chat or #pubg-mobile, Not here, @alpine flower.

[alpine flower]

ok

aiko confirn before you say something , look at rocks answer lol nevermind to err is to human

[onyx dagger]

Alright.

[clear spindle]

@floral moon It is 1.0.1.14364

[abstract fable]

How to buy uc in india

[vagrant path]

@clear spindle is iran ip blocked by pubg mobile servers?

[clear spindle]

No idea.

[polar marsh]

@rapid isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant path]

we cannot login into game eror msg: restrict area

[abstract fable]

@polar marsh how to buy uc In india

[onyx dagger]

You can buy UC either from In-game, or from MidasBuy, @abstract fable.

Check out #faq 2.7, @vagrant path.

[abstract fable]

In india midasbuy remove pubg

[onyx dagger]

Then wait for the game to get unbanned.

[alpine flower]

You can buy UC either from In-game, or from MidasBuy, @abstract fable.
@onyx dagger indians for time being cant buy it

[onyx dagger]

There is no other official and safe way.

[abstract fable]

Ok thanks

[onyx dagger]

You're Welcome.

[alpine flower]

@night cloak english only

[night cloak]

How to link a mobile number

[onyx dagger]

If you dont have the option, Contact Customer Care In-Game about this, @night cloak.

[polar marsh]

@uncut island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

You already have an email linked, @night cloak. The phone number linking option isn't available for every region.

[alpine flower]

yo i had a doubt
bonus challenge is available in some region right(like usa i guess )
can they play it?

[vagrant forum]

Yes, they can.

[night cloak]

You already have an email linked, @night cloak. The phone number linking option isn't available for every region.
@vagrant forum
The link does not exist in my country

[onyx dagger]

He meant that you already have an Email account Connected with your game account, @night cloak.

[alpine flower]

Yes, they can.
@vagrant forum oh means if i change my region can i play bonus challenge and redeem uc

[onyx dagger]

VPN isn't recommended.

[night cloak]

I want to link the mobile number as well
@onyx dagger

[alpine flower]

VPN isn't recommended.
@onyx dagger no vpn boi
in-game region

[onyx dagger]

The phone number linking option isn't available for every region, @night cloak.

[clear spindle]

@jovial cedar Ehm we dont talk like that in this server.

[jovial cedar]

@clear spindle Talk like what? This is English chat.

Imagine being mad at me and ignoring the real issues in the game

🤣

[onyx dagger]

I think you can ping him and talk with him in #pubg-mobile.

Because this is a Support Channel.

[clear spindle]

You sure you have gone through #735483472432594994.

[jovial cedar]

I am here to provide emotional support for aggrieved players because Tencent too lazy with new anti-cheat to stop cheating

[clear spindle]

Ok but the sentence you made wasn't like that.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[quick cedar]

My resource pack is not downloading

[clear spindle]

Try doing a routine repair, if that doesn't works use a DNS, refer #faq 4.5

[lavish nimbus]

How to buy uc in india
@abstract fable dont buy as we dont get UC in game

wait till game is unbanned

dont waste money

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[jovial cedar]

I post. Make everyone happy. Greatest game. Lazy developers

[quick ridge]

Is it possible that I will don't get minus for server problem in ace tier?disappointed

[storm flume]

Please refer to this channel's pinned messages for further information, @cobalt kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

@jovial cedar Next unnecessary message from you in here will be a mute.

[undone talon]

Hello everyone.About 1 week I cant join any match. If I try to join any match it stucks at loading screen a while, returns lobby and show the error message "Match server didn't respond. Please try again later." It started to boring me. I tried to ask it in game supports but nobody answer me.

[quick ridge]

Is it possible that I will don't get minus for server problem in ace tier?😞

[storm flume]

Please refer to subpoint #4.10 in #faq for further information, @undone talon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quick ridge]

Can I get my answer please?

[clear spindle]

@quick ridge You'll.

[quick ridge]

Ok 👍

[jovial cedar]

@clear spindle You will

Must correct your bad English

[clear spindle]

Ok.

[undone talon]

@storm flume I tried all of it nothing works

[quick ridge]

Actually I got 41 minus due to some server problem during rank pushing. I always report PUBGM... so I ask this question ......

Is it possible that I will don't get minus for server problem in ace tier?

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @strong egret. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@strong egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick ridge]

Can anyone answer my question?

[green wolf]

Cheaters are freezing the server in game please help

[clear spindle]

It is not possible @quick ridge

Report that in #old.

[green wolf]

I don’t know who did

[steady elm]

Hello, i just had an ingame problem concerning the coutnry/region in settings

[sick shale]

@steady elm if you created your account in EEA countries, then this option won't be available for you.

[jovial flame]

Is there any way we can help ourselves if our match server is DDOS'd?

[green wolf]

They are freezing

[burnt stirrup]

My device is supporting 120 FPS , and there is 90 FPS in game setting , the problem is when I choose 90 FPS its the same 60 FPS "EXTREME" so nothing new about 90 FPS !!!
ID:5169272056
Device: iPad pro 2020
Country: Oman
Connection: Wi-Fi

[steady elm]

@sick shale it is available for me

[sick shale]

@burnt stirrup Post that in #old please

@steady elm what's the problem then

[jovial flame]

They are freezing
@green wolf Yes, is there any way we can counter it?

Almost every match is getting a DDOS attack.

Legit rank pushing feels like a dream.

[green wolf]

No I faced them in 3 to 4 matches in a row it causes minus 120 @jovial flame

[clear spindle]

Ok @cobalt kindle move to a discussion channel if you don't need any assistance.

[burnt stirrup]

@sick shale 90 fps is the same "extreme" nothing is changed ,so why they put 90 fps choice??!

[sick shale]

@burnt stirrup nope, extreme gives you 60 fps.

[clear spindle]

Enough.

Report that in #old, @green wolf.

[burnt stirrup]

I know extreme gives 60 fps also 90 fps gives 60

Its same

Nothing changed

[strong egret]

what's the problem please ?

[steady elm]

@sick shale i was disabling the companion settings and my game froze for couple of seconds, so i kinda kept clicking randomly, and when i got back in my country switched to india unintentionnally !! Is there any way to not wait until 60days to get it back ?

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @strong egret. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @cobalt kindle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sick shale]

@steady elm no way, you must wait

[burnt stirrup]

Even those who have oneplus phones its the same issue they didn’t got real 90fps

[steady elm]

@sick shale

[sick shale]

@burnt stirrup Please report it in #old with the following information
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[burnt stirrup]

@sick shale Go and check #old I’ve already sent

Btw , no one is helping here , just saying go there and here

Check !!

[vagrant forum]

Have they set their screen refresh rate to 90hz?

[burnt stirrup]

Yes

My screen support 120 hz

[steel mantle]

90 fps is only available with smooth, right?

[burnt stirrup]

Yes

[vagrant forum]

Yes, @steel mantle.

[steel mantle]

Thanks

Smooth is kinda blur after this update, is it a bug or something

[dry folio]

This poking hacker helping his teammates to push their ranks pok him 😭

[neat turret]

They didn't ask if it supported it. Did you turn on ProMotion? @burnt stirrup

[burnt stirrup]

Yes

[analog trench]

When will the PUBG Bounes Challenge start?



[neat turret]

Hm, works for me /shrug

[last chasm]

Umm i want to ask

My team was killed in weird way

[steel mantle]

Smooth is kinda blur after this update, is it a bug or something
Because of which I play in balanced but no 90fps option

[last chasm]

I'll upload the Vid. Sorry if there someone raging in the background

[burnt stirrup]

Only extreme on balanced

[analog trench]

When will the PUBG Bounes Challenge start?

[storm flume]

Please refer to this channel's pinned messages for further information, @analog trench:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Hello, @dry folio!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[last chasm]

After this My teamates died

[polar marsh]

@tame wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[icy fox]

Hello my friends, I want help with my game account

[vagrant forum]

Contact the in-game customer service for any account related issues, @icy fox.

[storm flume]

You can contact the customer service via the game settings, @icy fox. Refer to subpoint 5.3 in #faq for further instructions.

[dry folio]

I'm unable to post any message in #cheater-reports because I'm not in level 10 yet

That's why I'm paying in here

[polar marsh]

@dry folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

The channel is currently closed, @dry folio. Use the official link provided above.

[last chasm]

So what do you think Moderatos? is it cheating?

[blissful dew]

how do i buy uc and send it to my freind

[vagrant forum]

The discord staff does not hold the power to issue bans, @dry folio.

[last chasm]

the replay was my teamates itself

[neat turret]

Nah. just desync

[last chasm]

No its 20ms ping

In the gaming house wifi was 1gbps

[vagrant forum]

https://pubgmobile.com/pay/ @blissful dew

[neat turret]

Doesn't matter. You don't know what the other player had

[icy fox]

Can I retrieve my account? Technical support has been contacted in the game and there is no response

[last chasm]

inject cheats?

there is a lot of people using that

like

its very viral

My team was on Tourney

and that happens

[neat turret]

Maybe, but any legit person with 200ms ping could have done the same thing

Your teammate was sitting out of cover for no reason

[last chasm]

No, but When He is at the rock

He is behind the rock

but still got killed

thats weird part of it

[neat turret]

desync

[last chasm]

Desync isn't that bad now you know

[neat turret]

It's like talking to a wall lmao

[last chasm]

Bruh me too

[blissful dew]

i dont have any payment metods i have it on my apple acc

[last chasm]

This wasn't going into a solution

but going into another arguments instead

[neat turret]

You asked if he was cheating.
I said it was probably desync. Any legit player with 200ms ping would have looked the same.
Your teammate played that fight poorly.

Report them and move on

[last chasm]

Bruh

My You know the team was from?
The OLD Onic team

they assembled as one in new clan

[neat turret]

They shoot like it too

[rigid wraith]

My account got hacked and hacker linked email in it.

[storm flume]

You can contact the customer service via the game settings, @rigid wraith. Refer to subpoint 5.3 in #faq for further instructions.

[rigid wraith]

I contacted customer support

And no replay

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @rigid wraith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rigid wraith]

I give all the proofs

[last chasm]

You think its all desync then?. 20ms doesn't give a lot of delayse

[rigid wraith]

They told me that they passed to concerned team

No replay from them .19 passed.

19 days.no replay no update.

Hacker is login in every 2 hrs and also threatenening me.

[sick shale]

@rigid wraith it takes time, be patient please

[neat turret]

Look, your teammate whiffed a six second spray.

Here, let's break it down.
16ms delay in refresh rate.
20ms delay in ping
16ms delay in server processing
150ms delay in ping to opponent
16ms delay in refresh rate.

Lot's more than 20ms goes into desync 🙂

[last chasm]

Ok I'll just take him to Custom room and test it out. is He really use Cheats. If He didn't came in and afraid He is cheating

[rigid wraith]

Take time how much

I can't sleep

[last chasm]

6 secs? Lmao M4 spray was around 4 sec

Whats in your brain

[rigid wraith]

That hacker is threatenening me and asking money.

[neat turret]

32-38?

[rigid wraith]

Anyone please help me in this genuinely.

[neat turret]

Not that it matters, still whiffed 🙂

[vagrant forum]

Only the in-game customer service can help you with account related issues, @rigid wraith.

[rigid wraith]

But they are not even considering me.

[storm flume]

Hello, @last chasm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[last chasm]

@neat turret Your chat doesn't solved the Issue

this is what we got

I'll send Vids

[neat turret]

There's no issue.
That's just how the game handles lag.

If you think the enemy is cheating, report him and let the video reviewers decide

I 100% don't think the enemy was using any kind of bullet cheats in this case

[rigid wraith]

No replay this is 19 day.

[last chasm]

So my team test it out, Yes He is cheating then

He doesn't want to came into the Room

[short eagle]

@rigid wraith be patient it takes time

[rigid wraith]

I don't know if they can unlink my email.

[last chasm]

So We do test TDM. He doesn't want to get into the room

[rigid wraith]

If they can they will give me update but no replays yet.

I think I don't get my account back.😭😭😭

[sick shale]

@last chasm Please report him through the link above.

[last chasm]

Can't access #cheater-reports

Only link?

[bronze lichen]

@rigid wraith change you gmail Id password and any social account attached to your account

[sick shale]

Yes.

[loud trellis]

Hi guys I have a problem with my pubgmobile account I can't download any map I erased it from my iPad like 100 time and update to the latest version and still the same please if you the solution respond to me

[rigid wraith]

@bronze lichen I changed all the social media and recovered it.Only problem is he linked email in it.And he is trying to unlinking my social medias everyday.

[void kraken]

Can I send the character of of a hacker here?

[bronze lichen]

@loud trellis try to restart your iPad

Yes @void kraken

[void kraken]

K

[serene bear]

@polar marsh please fix the error of server hack...I lost 50 tier points😭😭😭😭

[loud trellis]

@bronze lichen I did like 3 times factory reset

[storm flume]

Hello, @void kraken!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@serene bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[void kraken]

T?

[night cloak]

Why

[sick shale]

@bronze lichen Don't tell players to report cheaters here.

[bronze lichen]

@rigid wraith login through another device of yours

[void kraken]

@sick shale so where to?

[bronze lichen]

@sick shale oh sorry won’t happen again

[night cloak]

Why can't I link an email

[sick shale]

@void kraken Check the message above from Bot

[void kraken]

Can anyone tell where I cas share a cheater details?

[bronze lichen]

@void kraken report in #cheater-reports

[rigid wraith]

I need to unlink that email.

[storm flume]

Hello, @void kraken!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rigid wraith]

In another device it is linked.

Email is a big problem.hackers are exploiting that feature.

[bronze lichen]

@rigid wraith so you want to un link it right?

[rigid wraith]

Yes.

[storm flume]

You can contact the customer service via the game settings, @rigid wraith. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Why can't I link an email
@night cloak
.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[rigid wraith]

He is threatenening me and asking money from.

Big amount.

Please understand my situation.

[clear spindle]

The feature is still in beta, @night cloak try after a few hours or a day.

Contact in-game customer service for account related issues, @rigid wraith.

[rigid wraith]

I contacted them

No replay.

They don't even consider me.

[clear spindle]

Wait for their reply.

[rigid wraith]

19 day passed.

[clear spindle]

Try again.

[rigid wraith]

That conversation was not closed.

[bronze lichen]

@rigid wraith contact to Pubg corp

[rigid wraith]

Through gmail support.

[bronze lichen]

Yeah

[rigid wraith]

Only getting bot replay from them.

[bronze lichen]

Wait a min

[clear spindle]

What was the last message from the in-game customer service,@rigid wraith ??

[rigid wraith]

They didn't understand the query exctaly that message always.

[clear spindle]

Mail is for general enquiries @bronze lichen.

[clear spindle]

@rigid wraith https://media.discordapp.net/attachments/481200416349224980/760344669804298240/image0.png

[rigid wraith]

Check please.

[clear spindle]

Clear the data and start a new conversation.

[rigid wraith]

I done all the steps

And submitted all the proofs.

I send message in two accounts.

No replay in both of them.

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @rigid wraith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rigid wraith]

The worst support I ever faced.

[bronze lichen]

@rigid wraith something will be figured out

[rigid wraith]

What..

[bronze lichen]

@rigid wraith you first don’t take tension PUBGM team is here and will always be there to support you

[rigid wraith]

But I didn't get a positive replay from them yet.

[short eagle]

be patient and wait

[sick shale]

@rigid wraith please start a new conversation and follow the steps in the picture above, btw customer service takes time to responsd due to large amount of support requests.

[rigid wraith]

If they unlink that email they will initiate all device Logout ??

Otherwise the hacker will autologin and again link his email in it.

[sick shale]

Yes, don't worry

[proper scroll]

I have a problen with my PUBG mobile account. I need to speak to someone about this problem. Is this the right channel? It's about login information.

[sick shale]

What's the problem @proper scroll

[rigid wraith]

I will wait few days too.

[night cloak]

I bought prime and prime plus and on the plane thing it doesn't show it

Why?

[teal lodge]

Need copy and paste option 😔

[clear spindle]

It's the RP subscription (available for Android only), not the prime or the prime plus, @night cloak.

[sick shale]

^

[clear spindle]

iOS has disabled due to its privacy @teal lodge.

[storm willow]

You can add text to keyboard shortcut and replace text or try swiftkeyboard from AppStore

[jovial cedar]

48 days since #cheater-reports has been opened

[night cloak]

Hi, my social butterfly achievement is not updating progress. Any help?

[alpine flower]

how can i change country ?
do i need a vpn?

also is czech republic under EEA

?

[sick shale]

@alpine flower Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[alpine flower]

ok other question

[night cloak]

48 days since #cheater-reports has been opened
@jovial cedar Most likely The Community Review team will take it's place sooner or later, that's why. It's more effective and faster. (I think)

Hi, my social butterfly achievement is not updating progress. Any help?
@night cloak What do you mean it's not updating?

[alpine flower]

rumour has it that some countries have rename crad as gift for some events

[night cloak]

@night cloak the number of in game friends doesnt increase beyond 50

[ionic depot]

@DEATHbehindYOU#0202 yes in united kingdom server

[sick shale]

@alpine flower yes, in some regions.

[echo anchor]

lol pubgm going to die

tencent selling paid hacks wow

[stone schooner]

@echo anchor really 🙄

[echo anchor]

see her indian boy selling hacks

in her stream with main account

[stone schooner]

Lev the 😑 hacks see the ping 900 ... To whole serve

[night cloak]

@echo anchor stop spreading fake informations. PUBGM is fighting against and not with Cheaters.

[echo anchor]

hhhhhh @night cloak really

[alpine flower]

whats a erangel region? its showing that i can swap to erangel

@sick shale

[night cloak]

Yes, really. If you got no support related issue, leave your constructive feedback in #old. For chatting, head to #chat or #pubg-mobile

[echo anchor]

search on facebook Godfather of pubg

[proper scroll]

@sick shale i added an email in "Log in via email" method. So obviously I forgot the email and password. How do I fix this?

[night cloak]

@proper scroll Contact ingame customer service or try to recover your email.

[alpine flower]

@sick shale i added an email in "Log in via email" method. So obviously I forgot the email and password. How do I fix this?
@proper scroll recover email using respective support (like google support for gmail)

[lilac scaffold]

hi there, i have problem on (Peek and open scope) its wont peek no mattar what

[night cloak]

@night cloak any idea?

[short eagle]

@lilac scaffold try doing a routine repair

[lilac scaffold]

and what is routine repair maam/sir

[jovial cedar]

@night cloak You are lying

[alpine flower]

anyone know if usa has the rename card event?

[round lily]

Hi

[proper scroll]

@alpine flower @night cloak unfortunately I have forgotten the email. I login via Twitter usually

[jovial cedar]

@night cloak Please do not troll Tencent Discord server

[daring shale]

Hy

[round lily]

Any knows server freezz

[alpine flower]

whats a erangel region? its showing that i can swap to erangel
anyone??

[proper scroll]

So without email address there's no way of recovering it

[night cloak]

@jovial cedar If you got no support related issue, please move to #pubg-mobile or #chat.

[round lily]

Ddos hack

[daring shale]

I have problem in game in erangel when entry the game after 5 min ping show 960 what's happening there ...

[short eagle]

@lilac scaffold it fixes issues or bugs thats you may have

[jovial cedar]

@night cloak See my title? I am here to provide emotional support to aggrieved players from greatest nation of Kazakhstan

[round lily]

Its Ddos hack

[jovial cedar]

@night cloak I play in Ladakh

[lilac scaffold]

ok thanks

[jovial cedar]

I have been complaining about the DDOS hack for months and Lazy Tencent did nothing. This is what happens

But hey, new gatcha and limited time outfits

[scenic abyss]

@jovial cedar does bot do paragliding?

[proper scroll]

@night cloak any solution for me?

[night cloak]

@proper scroll without the email, you can't do anything. If you got access to the account, you can contact the ingame customer service and ask for a removal, so you can add a new email.

[jovial cedar]

@night cloak Do you even play bro?

[proper scroll]

@night cloak k thanks a lot. One more question. Do you think they will remove it? Any idea?

[night cloak]

@jovial cedar I asked you nicely to head to #pubg-mobile or #chat if you got no issues to state and you aren't helping anyone. I'm not Chinese, it's just a name.

@proper scroll If you provide them the info they need, I'm sure they will help you. That's their job. 🙂

[proper scroll]

Alright thanks again

[jovial cedar]

@night cloak No need to be salty bra. You need official title to give help.

[short eagle]

@jovial cedar the security team is aware of that

[jovial cedar]

@short eagle Yet they did nothing for months........

This is what happens when you don’t encrypt your files

[loud trellis]

Hi guys I have a problem with my pubgmobile account I can't download any map I erased it from my iPad like 100 time and update to the latest version and still the same please if you the solution respond to me

[jovial cedar]

Which is why Activision put encryption into the contract with Tencent to develop COD

The app the TIMI team developed

[night cloak]

social butterfly achievent is stuck at 50

[loud trellis]

@short eagle Hi guys I have a problem with my pubgmobile account I can't download any map I erased it from my iPad like 100 time and update to the latest version and still the same please if you the solution respond to me

[night cloak]

@jovial cedar If the solution was easy, it would've been made already. They are fighting against cheaters and you can see the progress on #news and ingame via the Ban-Pan.

[sick shale]

@night cloak can you take a screenshot of your friends list and the achievement

[lavish nimbus]

anyone know if usa has the rename card event?
@alpine flower its even present in Turkey server too

[shell sigil]

Hi. Can you hear the sound when someone shoots mk in full auto? I can't hear it.
i thought its a bug but is it only me?

[short eagle]

@loud trellis try contact customer service

[night cloak]

@shell sigil Yes, it's a bug. Leave your feedback on #old.

[lavish nimbus]

Hi. Can you hear the sound when someone shoots mk in full auto? I can't hear it.
i thought its a bug but is it only me?
@shell sigil its an bug and even i didnt hear it many times and if you have video of it please post it in #old

[grim tangle]

@polar marsh When will PUBG MOBILE become a clean environment like before? We are annoyed. Every season a new hacker comes. Tell us, are you going to make a clean environment or not?

[alpine flower]

@alpine flower its even present in Turkey server too
@lavish nimbus oops too late also i dont have vpn connecting to turkey

[austere totem]

My gameloop isn't downloading please help

[night cloak]

@night cloak friends list is too long to fit in a screenshot

[loud trellis]

@short eagle no response from thim this is the second week

[storm flume]

You can now access #emulator-chat and #emulator-support, @austere totem. Revert this at any time by sending .emulator in #481204134859505684.

[lavish nimbus]

@polar marsh When will PUBG MOBILE become a clean environment like before? We are annoyed. Every season a new hacker comes. Tell us, are you going to make a clean environment or not?
@grim tangle as technology is changing it takes some time to get updated for this competitive world so it takes time to get all things in correct manner

[sick shale]

@austere totem ask in #emulator-support please

[north abyss]

Recently i have recieved a message "Your account will be banned for violating regulations unlock on 09.28.2030 23:23:18. Customer Support E-mail [e-mail]" and then it's showing my account is disabled. But i had not done any violence against pubg guidline pls return my pubg account

ID-5694687290
Nickname-『MSG』ZeyroX

[austere totem]

ok

[polar marsh]

@north abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak im level 73 and over the years have added n deleted a lot of friends. the achievement is stuck at 50

[daring shale]

Why in game got ping 968

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @loud trellis. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lavish nimbus]

Recently i have recieved a message "Your account will be banned for violating regulations unlock on 09.28.2030 23:23:18. Customer Support E-mail [e-mail]" and then it's showing my account is disabled. But i had not done any violence against pubg guidline pls return my pubg account

ID-5694687290
Nickname-『MSG』ZeyroX
@north abyss you may have used VPN for pushing or player much time on game using VPN which is against TOS

[grim tangle]

@grim tangle as technology is changing it takes some time to get updated for this competitive world so it takes time to get all things in correct manner
@lavish nimbus Two years, they could not bridge the penetrated gap?

[lavish nimbus]

@lavish nimbus Two years, they could not bridge the penetrated gap?
@grim tangle they have mostly got what they could for old ones but what you are experiencing is a new type of hacks so it takes some time to get root of the hack and try different options to get rid of these issues

not all hack are same and there are different types which have different languages in which script is written so takes time to decode everything from start for programmers to solve this issues

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

ok

so no help for me?

[lavish nimbus]

so no help for me?
@night cloak some achievements may be glitched and some may be removed so please post your issues in #old

[hot schooner]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hot schooner. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@lavish nimbus thanks

[hot schooner]

There is no one here

[lavish nimbus]

@hot schooner what are your queries?

[hot schooner]

I live in Turkey and I do not have a challenge offer reward

@lavish nimbus I live in Turkey and I do not have a challenge offer reward

[lavish nimbus]

Bonus challenge?

[hot schooner]

Yes@lavish nimbus

[storm flume]

Please refer to this channel's pinned messages for further information, @hot schooner:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lavish nimbus]

Yes@lavish nimbus
@hot schooner read 2nd pin message in this room

[hot schooner]

@lavish nimbus Why am I not showing up?

[night cloak]

Bonus challenge?

[lavish nimbus]

Bonus challenges are active only in some regions and it takes some time for BC for all players to play

[hot schooner]

@night cloak yes

[night cloak]

Bonus challenges are active only in some regions and it takes some time for BC for all players to play
@lavish nimbus

[hot schooner]

@lavish nimbus It will appear after or before the 15th seasons

[night cloak]

No ETA

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please avoid going off-topic. You can have unrelated conversations in #chat.

[polar marsh]

@blazing steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet lotus]

Do we get the Halloween themed premium crates tomorrow?

[night cloak]

@fleet lotus, that hasn’t been announced to my understanding.

[astral dove]

I improved and grind in bonus challenge and I were having 10000 points but now my redeem shop is not loading?

Please do something

[night cloak]

@astral dove could you share a short clip please.

[astral dove]

Okayyyyyy

I yess between I lose my points also!

[white stream]

Kindly fix ping issue in pakistan

My network speed is 10Mbps
Provided by stormfiber

But the ping of the server is to high at 400 ms to 600 ms please fix this issue

[astral dove]

Means it were 1000 but now there around 500

[night cloak]

@white stream #old please.

[onyx dagger]

I think you'll have to wait until the Bonus Challenge is actually back to the game, @astral dove.

[night cloak]

Help my Screen

[onyx dagger]

Try restarting, @night cloak.

[night cloak]

But full game I play like that

Then I restart

[onyx dagger]

I think you should repair your game in-game then.

[night cloak]

Where

[onyx dagger]

In-game.

[night cloak]

Sometimes is was rotating

[onyx dagger]

I think you should repair your game in-game then.

[night cloak]

What

You mean game settings

[onyx dagger]

Nope.

You can repair your game In-game, from the login page.

[astral dove]

@onyx dagger okayyyyyy and when will the erangel one bonus challenge will come?

[night cloak]

Ohh

Ok

[onyx dagger]

Alright.

[night cloak]

Repair

@astral dove no ETA.

Ok I understand

[onyx dagger]

Don't know about it but, Will be back soon, Hopefully, @astral dove.

[astral dove]

😊

Really happy with moderaters 😊

[onyx dagger]

Me nor Viasy aint Moderators.
Anyways, You can move to #chat or #pubg-mobile to chat as you're answered.

[night cloak]

Can anybody pls tell me

How to enable download over cellular network

[onyx dagger]

You just have to switch on your mobile network, @night cloak.
Tho WiFi is recommended for this.

[dim hazel]

Hi

[night cloak]

I have done it

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dim hazel. Remember to read through #faq before asking questions in the support channels.

[dim hazel]

My ID was suddenly banned 😭 please can anyone help me out?

[onyx dagger]

If you feel that your account is wrongly suspended, @dim hazel, Feel free to File Claim.

[polar marsh]

@dim hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@onyx dagger your advice didn't work

[onyx dagger]

Anyways, @night cloak,
If you're planning to download over Cellular network, You'll need to enable it.

[night cloak]

How to enable it

That's what I am asking

@night cloak could you please try re installing.

[raven tendon]

Helo

Whenever i try to install this happen any solution.

[onyx dagger]

Hello, @raven tendon
Try clearing the app cache of Google Play.

[tacit basin]

Can anyone help me to desvinculate my account without waiting the 6 days? my twitter been hacked

[storm flume]

You can contact the customer service via the game settings, @tacit basin. Refer to subpoint 5.3 in #faq for further instructions.

[sick shale]

Follow this ^

[honest bronze]

Rank push in pubg. Hacker in lobby hacker???

[onyx dagger]

Kindly create a detailed report in #old, @honest bronze. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[honest bronze]

Thank you @! Aiko

[onyx dagger]

You're Welcome.

[slow basin]

How time the New Update

[hazy gulch]

lets play among us

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[slow basin]

Any Update

[onyx dagger]

This is a support channel, @hazy gulch.

[sick shale]

@slow basin Nope, keep an eye on #news

[onyx dagger]

Move to #chat to chat.

[honest bronze]

Slow mode is on in feedback bugs

[onyx dagger]

You can edit your message in #old and type this, @honest bronze.

[slow basin]

How long is any game update?

[visual saffron]

Report this channel

[onyx dagger]

There is no game updates for now, @slow basin.

Move to #chat, @visual saffron.

[next pagoda]

Payload

[slow basin]

The earliest update for my nation ؟

[onyx dagger]

What's with Payload mode, @next pagoda?
State your issue Briefly or we cant assist you.

[honest bronze]

Can u help me @! Aiko

[onyx dagger]

Yes, @honest bronze?
What's the issue?

The latest update for PUBG Mobile is 1.0.1, @slow basin.

[slow basin]

@onyx dagger how long is update ? Can you tel me

[next pagoda]

@onyx dagger it's not there

[honest bronze]

Today playing around 10 matches in erangal and miramar paly start god once flight going server hack in full lobby. That is my problem.. This time i try to rank push.. So many point less today @! Aiko

[onyx dagger]

I think you already have done the update as this update brought Erangle 2.0, @slow basin.

[slow basin]

The next update is my nation

[waxen yarrow]

Just now I have added my email address with my main pubgm account.....but I try to log in with that email address it completely login with new account

[onyx dagger]

@onyx dagger it's not there
Maybe the mode is on cooldown, @next pagoda.

[onyx dagger]

Since you have reported about this #old, @honest bronze, You dont have to worry.
The Team will look into this matter.

Are you sure you logged in with the correct email, @waxen yarrow?

[next pagoda]

But when it's coming back @onyx dagger

[waxen yarrow]

Yeah

[slow basin]

I want to know when the game will be available for any update

[honest bronze]

Morning my point..

[onyx dagger]

In some time, or some days, @next pagoda?
Check the timer, It will be shown there.

[honest bronze]

Now my points

[next pagoda]

@onyx dagger there is no timer

[onyx dagger]

We can understand, @honest bronze.
Thanks for reporting, The Team will look into this matter, Hopefully.
You may now move to #chat or #pubg-mobile to chat.

Check again after some time then, @next pagoda.

[slow basin]

The earliest update for my nation

[waxen yarrow]

Like few days back I contacted cs to unlink email address from my pubgm account....and today they have unlink the e-mail address from my pubgm account.....and I added my email address....then this happens@onyx dagger

[onyx dagger]

Move to #chat, @slow basin.

Then why did you ask for the email unlink in the first place, @waxen yarrow?

[worldly oak]

How to fix 968ms server issue??

@onyx dagger

[onyx dagger]

Kindly create a detailed report in #old, @worldly oak. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[waxen yarrow]

@onyx dagger because it was not mine

[worldly oak]

It's same for every device and every connection...

[onyx dagger]

Oh, @waxen yarrow.
Then were you sure that you linked your email with your actual game account?

[honest bronze]

Thank you @! Aiko.. Please resolve the problem...

[onyx dagger]

Feel free to send your Feedbacks in #old. @worldly oak

You're welcome, @honest bronze.
Let's hope for the best.

[waxen yarrow]

@onyx dagger I am 100% sure@onyx dagger

[onyx dagger]

Contact In-Game Customer Service, @waxen yarrow.

[honest bronze]

I have one doubt?? @aiko

[onyx dagger]

Yes, @honest bronze?
Go ahead.

[night cloak]

@honest bronze send a photo of your results page please.

[honest bronze]

My compliments is taken??

@honest bronze send a photo of your results page please.
@night cloak yes

[onyx dagger]

Obviously, @honest bronze.
Every report/Feedback of every user is taken.

[waxen yarrow]

This is my actual account which I m talking about....and where I have added my email address

[night cloak]

@waxen yarrow you need to contact in game support for account related issues.

[waxen yarrow]

And when I try to login with email address....it's look this

[onyx dagger]

You have to tell this to Customer Service, In-Game, @waxen yarrow.
We cant help you in this.

[honest bronze]

@night cloak yes
@honest bronze sir send my results

Send my result page no reply to me @aik

Aiko

[night cloak]

@honest bronze Kindly created a detailed report in #old. Please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[onyx dagger]

Since you have sent the bug report, Wait.
Your report/Feedback is recorded, and The Team will look into this, @honest bronze.

[honest bronze]

@honest bronze Kindly created a detailed report in #old. Please provide the following details :
@night cloak bro my msg not send to feedback bugs bcoz is started in slowmode

[onyx dagger]

You can edit the message which you have sent earlier, @honest bronze.

[honest bronze]

@honest bronze Kindly created a detailed report in #old. Please provide the following details :
@night cloak 5220322799
Vivo v11 pro
Cellular jio
India

[brittle ingot]

What is this??

[onyx dagger]

What's the issue here, @brittle ingot?

[night cloak]

@honest bronze could you please explain the issue in your report as well, like screenshots of what’s happened and then explain what’s happening in the screenshots

[onyx dagger]

What's the issue here, @brittle ingot?

[brittle ingot]

Is this a barrier

?

[onyx dagger]

State your issue.

Since it's in Spectator mode, @brittle ingot, Its a bug.

[brittle ingot]

Ok

Thanks

[onyx dagger]

Alright.

You're welcome.

[storm flume]

Please do not use languages other than English, @sonic orbit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[honest bronze]

@honest bronze could you please explain the issue in your report as well, like screenshots of what’s happened and then explain what’s happening in the screenshots
@night cloak sir i try to rank push. Mark my location not jumb totally full lobby member same place jumb in last flight path. Ping issue is 968.. Full game.. Bot killed or zone death. Server hacker is enjoy chickhen dinner my point totaly 42 or 38 less.. Please add my points

See this..

[night cloak]

Thank you I’ll report it for you.

[onyx dagger]

As I told you, @honest bronze,
Thanks for reporting this.

[polar marsh]

@sonic orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sonic orbit please use English only.

[sonic orbit]

okey

[honest bronze]

Thank you I’ll report it for you.
@night cloak sir my points added or not? Please tell sir.. Bcoz i am crying😫 😫

[sonic orbit]

please royal pass do

[night cloak]

@sonic orbit you want Royale pass.

[fast mantle]

Can anyone please tell me what to do if my account is wrongly suspended?

[onyx dagger]

Do not beg here, @sonic orbit.
Infact, anywhere in this server.

You can File Claim, @fast mantle.

[sonic orbit]

@onyx dagger please use turkish only

[onyx dagger]

You can only speak English in this server, @sonic orbit.

[sonic orbit]

why

[chilly wren]

[thin halo]

@sonic orbit Do not beg please. Keep this channel for pubgm support related only.
Please refer to #735483472432594994.

[onyx dagger]

This is a Global server, Not a regional server.
Move to #chat or #pubg-mobile to chat.

[sonic orbit]

whyyyy i am cry

[honest bronze]

Bonus chellange?? When come

[thin halo]

@sonic orbit Refer to #735483472432594994 if you are confused.

[storm flume]

Please refer to this channel's pinned messages for further information, @honest bronze:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[honest bronze]

@storm flume where is pins location

[thin halo]

Bonus chellange?? When come
@honest bronze https://cdn.discordapp.com/attachments/675100185994723339/753596191593332796/20200910_154111.jpg

There is no ETA.

[fast mantle]

How can I file claim?

[night cloak]

sir i try to rank push. Mark my location not jumb totally full lobby member same place jumb in last flight path. Ping issue is 968.. Full game.. Bot killed or zone death. Server hacker is enjoy chickhen dinner my point totaly 42 or 38 less.. Please add my points

@honest bronze please copy and paste that into your last report via #old, hold down on the message click “edit message”.

[waxen yarrow]

Sorry to distrub you.I have a doubt
Will the unauthorised person can still acesss my pubg mobile account as today cs team has unlinked hacker e-mail address from my pubgm account.

[onyx dagger]

You can File Claim in the box where it shows that you're banned, @fast mantle. A staff will try to contact you as soon as possible.

Since the email is unlinked, I think that's a No, @waxen yarrow.

[celest shadow]

The unauthorised person should not be able to access your account anymore, @waxen yarrow. Please change your linked social media account passwords, enable two-factor authentication if possible and do not share your personal details to third-parties.

[honest bronze]

@honest bronze please copy and paste that into your last report via #old, hold down on the message click “edit message”.
@night cloak timing is going

Msg not send

[onyx dagger]

Wait for the slowmode to end, Or edit your previous message with this one, @honest bronze.

[honest bronze]

I need only one. My points added or not please tell @Aiko

[onyx dagger]

Then send that message once the slowmode ends,@honest bronze.
The Team will look into this and you may get your points back.

[waxen yarrow]

Thank you so much for guiding me to unlink the e-mail address @celest shadow @onyx dagger.❤️ yeah I will change all the password of my social media account

[celest shadow]

I wish you the best, @waxen yarrow.

[onyx dagger]

You're Welcome, @waxen yarrow.

[honest bronze]

Then send that message once the slowmode ends,@honest bronze.
The Team will look into this and you may get your points back.
@onyx dagger thanks for your reply.. Love u... Please help..

[onyx dagger]

You're Welcome, @honest bronze.
You just have to send it once the slowmode ends, Then The Team will look into it.

[honest bronze]

Already edit

[onyx dagger]

That's it, @honest bronze!
Thanks!

[weak spoke]

Hello I need some help

[onyx dagger]

Yes, @weak spoke?

[weak spoke]

I request to buy 3 packages of UC of 1 dollar

And in my tickets say 1 is of 24.99 dollars

What can I do for cancel?

And in the game they charge the UC

[night cloak]

@weak spoke where did you purchase the UC from?

[fast mantle]

@onyx dagger @night cloak @celest shadow I already tried doing but it didnt work I only get bot replies

[honest bronze]

That's it, @honest bronze!
Thanks! :0_hkid_cute:
@onyx dagger

[weak spoke]

From the store of PUBGM iOS

[night cloak]

@weak spoke and what “ticket” are you referring to?

[weak spoke]

The ticket that AppStore send you when you buy something

[onyx dagger]

If you answer the bot's questions correctly, It will guide you to one of the staffs, @fast mantle.

[weak spoke]

I add pictures

[night cloak]

Oh a receipt, @weak spoke feel free to contact Apple support for a refund they may be able to help.

[celest shadow]

Question: Can I get the refund after purchasing wrongly?

Sometimes players will purchase items or UC wrongly, we are sorry to let you know: We cannot make any kind of refund after purchasing successfully. We sincerely suggest players to confirm the transaction details before purchasing it, thank you for your support and understanding, @weak spoke.

[weak spoke]

So what I do?

[onyx dagger]

Question: Can I get the refund after purchasing wrongly?

Sometimes players will purchase items or UC wrongly, we are sorry to let you know: We cannot make any kind of refund after purchasing successfully. We sincerely suggest players to confirm the transaction details before purchasing it, thank you for your support and understanding, @weak spoke.
Read this.

[storm flume]

You can contact the customer service via the game settings, @weak spoke. Refer to subpoint 5.3 in #faq for further instructions.

[steel leaf]

I hv submitted the exactly date and month to the regarding my account linked to hacker so what next question?

[celest osprey]

Hi I need help again

[steel leaf]

@night cloak sir what’s is next question after this

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @celest osprey. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@steel leaf it can take up to 60-90 days for them to answer back regarding your hacked account please be patient.

[celest osprey]

Why My Rank Not Showing It always shows 0.00% since I reached top 10000

[weak spoke]

Thanks so much apple make the refunds now thank you

[night cloak]

Haven’t you been answered regarding this already, @celest osprey.

[celest osprey]

Yes

But Just See The Guy On Top

[night cloak]

@weak spoke you’re welcome, have a splendid day/night ahead!

[celest osprey]

His Level Matches My Level@night cloak

[weak spoke]

@night cloak you too my friend

[night cloak]

@celest osprey it may take some time for the game to catch up.

[steel leaf]

@night cloak so hacker can enjoy my account till they remove hacker linked account they asked me 3 questions but i hv answers them all and they reply after 24 hours everyday my question is will the hacker use my account untill pubg remove his linked account

[celest osprey]

@night cloak 🙄

[night cloak]

@steel leaf account security is your own responsibility, in the mean time you’ll need to wait for your support agent to investigate your ticket.

[weak spoke]

Hello also I want to report a guy teaming up in solo vs solo but the guys from the email didn’t answer me and was 2 days ago when I did the report I have the video and everything

[honest bronze]

@night cloak sir i need only one.. My points add or not sir.. Bcoz i am crying solwly push rank.. But well played in lobby hacker

[storm flume]

Hello, @weak spoke!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[steel leaf]

@night cloak do they take 60-90 days exactly to remove his linked account or no specific time?

[night cloak]

@steel leaf upto 60-90 days no set time.

@honest bronze you’ve done what you can, unfortunately I do not know anything regarding point compensation.

[honest bronze]

@honest bronze you’ve done what you can unfortunately I do not know anything regarding point compensation.
@night cloak i try to feedback bag team right

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Uh

I have some weird bug

.br?

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

oh

but anyways

I think it’s only me

What’s happening ?

whenever I clock inventory, I get sent to the 1st of the 3 home screens

Please share a short video recording of the issue, @night cloak.

it doesn’t happen anymore

Well I haven’t tried again

Could’ve just been a small bug, generally restarting your game will fix the issue, should it occur again please report it via #old, @night cloak.

bet

Thanks bro

No worries, have a good one!

[digital palm]

@night cloak i have a problem while i am logging in my account AND ERROR code is 154140716

[night cloak]

@digital palm, screenshot please.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @digital palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@digital palm could you please try changing network connection or changing your DNS, see if that works and get back to us.

[vapid badge]

@night cloak That guy plays the game on emulator and i refered him from PK server to global

[night cloak]

@digital palm are you from India ?

[vapid badge]

@night cloak He is from Pakistan

[night cloak]

@vapid badge ah righto, apologise.

[digital palm]

@night cloak i am from Pakistan BRo

@vapid badge plese give me server link bro

[night cloak]

@digital palm send your issue with a screenshot via #emulator-support and wait patiently for a response.

[halcyon plover]

@night cloak i think @digital palm he has not properly uninstalled gameloop before installing gameloop beta 7.1

[worldly basin]

Hello?

[onyx dagger]

Yes? @worldly basin

[worldly basin]

Did apple get rid of 3D Touch? I’m on iOS 14 with all 3D Touch settings turned on for pubg, yet it is not working

[onyx dagger]

This is a support channel for PUBG Mobile. Contact Apple Services for that, @worldly basin .

[worldly basin]

I know, but wondering if any other iOS pubg players are having this problem

[onyx dagger]

You can discuss about this in #pubg-mobile then.

[sullen anchor]

Where's the emulator support?

[gloomy imp]

I am a isp provider.For my isp i am facing some issue.Mains issue- ms high. Minimum 60-70 ms. What can i do,so my client didnt face this issue highly.

[onyx dagger]

Request for emulator role in #discord, @sullen anchor.

[sullen anchor]

thank you!

[onyx dagger]

You're Welcome.

Kindly create a detailed report in #old, @gloomy imp, if you're facing this server issue. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

1. Do not bypass.
2. Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

Not one round.
If you want to report cheaters, Feel free to report them in link given above.
And, Be advised that the discord staff is not affiliated with Tencent. Complaining here about hackers won't ban them in-game. Each hack or cheat can't be detected that's why report option is there. It will take time to review each report. Reporting is not an automatic ban. Do report if you ever find any cheaters.

[gloomy imp]

@onyx dagger I am an internet services provider.My clients are facing this problem, now i didnot send all client information like you demand. Actually when they(client) play pubgm on my isp they face 60-70 ping/ms,but there are some provider, where they face only 20-40 ms/ping.
I have heard they creat a cach server or something like that,
I think u understand my spech.
Country Bangladesh-Dhaka.

[night cloak]

@drifting jay I understand your frustration but please do not bypass chat filters.

@gloomy imp what seems to be the issue ?

[worldly basin]

Anything I can do to get 3D Touch working on pubg mobile? I’m on iPhone 8 3D settings turned on, pubg settings turned on, reset the game, redownloaded the game,

iOS 14.0.1

[night cloak]

@worldly basin has it stopped working since IOS 14?

[worldly basin]

No idea, last time I played using it was on iPhone 6 a year ago

[night cloak]

I’ll test it and see could you give me some time please?

[worldly basin]

Thank you

So much

[stone pendant]

...

[onyx dagger]

Yes, @stone pendant?
What's the issue?

[stone pendant]

Why I can’t paste my new name in the ID card

I am using iPad 6

[night cloak]

@stone pendant that was disabled due to apples privacy settings, feel free to check this out for things like name changed #old message.

[night cloak]

@worldly basin odd I’ve just tried it and it’s working fine for me, have you tried reinstalling?

[worldly basin]

I have

I’ll try again

But thanks for the good news

[crude dragon]

@lime juniper I Need Help Bro

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crude dragon. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Avoid pinging the community team please.

[crude dragon]

But I Need Help Please Im In A Serious Problem

🥺

[night cloak]

We are unable to provide assistance if you do not ask a question or state a problem, @crude dragon. Remember to read through #faq before asking questions in the support channels.
@storm flume

[onyx dagger]

What is the issue, @crude dragon?

[crude dragon]

My Facebook Account Was Hacked And Disabled By Hacker Today He deleted My Instagram Account And Also Attacked On My PUBG Mobile Account

My PUBG Account Was Link With My Personel Facebook Account

Please Help Me With This

[night cloak]

@crude dragon can you still access your PUBGM account ?

[onyx dagger]

Try to get back your Facebook account by contacting Facebook support, @crude dragon.
Because we cant help you if you dont have access to your game account.

[quartz barn]

Hi can some body help me?

[onyx dagger]

Yes, @quartz barn?

[polar marsh]

@quartz barn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crude dragon]

No I Cant Cz My Facebook Account Was Linked To PUBG

[onyx dagger]

Try to get back your Facebook account by contacting Facebook support, @crude dragon.
Because we cant help you if you dont have access to your game account.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @crude dragon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[crude dragon]

Okay Thanks Guys I Have Emailed facebook Support staff

[onyx dagger]

You're Welcome.
Hope you get your account back.

[crude dragon]

I Hope Cz It Was My Personel Facebook Account 😭

[tired void]

Y server hackers coming cuz of them I am getting minus..

[onyx dagger]

You can move to #pubg-mobile or #chat to chat, @crude dragon.

[night cloak]

@tired void the team are aware of the issue and working on a new way to prevent this from happening.

[onyx dagger]

Kindly create a detailed report in #old, @tired void. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[dark loom]

Help

[storm flume]

You can contact the customer service via the game settings, @dark loom. Refer to subpoint 5.3 in #faq for further instructions.

[tired void]

@onyx dagger mine player I'd ha numeric user identification means?

[onyx dagger]

90 FPS will soon be available in all the devices, @night cloak.

What? @tired void

You can now move to #chat.

[night cloak]

@tired void it’s referring to the number ID.

[tired void]

@night cloak player I'd ha

[onyx dagger]

Yes, Its referring to your in-game ID Number, @tired void.

[storm flume]

Please do not use languages other than English, @tidal jolt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@narrow cedar

@dire bronze

Uh

[polar marsh]

@shell wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dire bronze]

@narrow cedar

[glossy sable]

Coming Soon™️.

[night cloak]

@night cloak

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dire bronze. Remember to read through #faq before asking questions in the support channels.

[fiery flint]

When will the bonus competition be opened for me? I live in Egypt, but when I created the account, the country chose Europe

[thin halo]

There is no ETA regarding this. @fiery flint

[fiery flint]

Bonus Challenge contest opens for me

[night cloak]

@fiery flint it will be available shortly.

[fiery flint]

I have points that I want to replace

[night cloak]

@fiery flint you can when it’s available.

[red dawn]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @red dawn. Remember to read through #faq before asking questions in the support channels.

[fiery flint]

Thank you ڵڵڵ But will I have the opportunity to play while I live in Egypt and the country is in Europe?@night cloak

[night cloak]

@fiery flint yes that’s just your in game region.

[red dawn]

this msg appears to me but i have the latest version

whats the problem ?

how can i solve this problem plz

[storm flume]

You can contact the customer service via the game settings, @red dawn. Refer to subpoint 5.3 in #faq for further instructions.

[serene meteor]

Why I can’t able to change my country region ?

[fiery flint]

@night cloak Thank you so much

[night cloak]

@serene meteor send a screenshot of your basic settings please.

[red dawn]

any admin here plz helps me

[sick shale]

Contact customer service please, we can't help with this.

[red dawn]

ok what kind of issues do u help here

[red dawn]

and in game i dont have customer service in game only bot chat

[night cloak]

Click “change”, @serene meteor?

[night cloak]

@red dawn we cannot help with account related issues.

[red dawn]

ok thank u 🌷

[night cloak]

@serene meteor you need to wait 60 days ?

[serene meteor]

@serene meteor you need to wait 60 days ?
@night cloak no sir

Its giving me option to change

Bt when clicking ok then its saying failed in Chinese language

& i never changed it before

& now i’m in USA

What to do now @night cloak

[polar marsh]

@fiery flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust wadi]

Nice

[storm flume]

Hello, @robust wadi!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[harsh igloo]

Idont have bouns challenge please help me

[storm flume]

Please refer to this channel's pinned messages for further information, @harsh igloo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[serene meteor]

@night cloak plz help me sr

[night cloak]

I’m trying to find an answer sorry.

[serene meteor]

Ok sir

Waiting for ur answer @night cloak

[night cloak]

@serene meteor could you please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[harsh igloo]

Idont have bouns challenge i never play challeng help me please

[night cloak]

@harsh igloo it’s not available for all.

[storm flume]

You can contact the customer service via the game settings, @serene meteor. Refer to subpoint 5.3 in #faq for further instructions.

[harsh igloo]

@night cloak icant play bouns challenge
Why
I play this is game from sison 4

[night cloak]

@harsh igloo it’s not available for all.
@night cloak

[serene meteor]

@serene meteor could you please provide the following details :
@night cloak
Id : 5367808177
Ios
Mobile data
Right now USA

[night cloak]

Thank you, in the mean time please contact in game support.

[serene meteor]

Already did

Myb they will response soon

[gusty tangle]

1. 518835769
2. Samsung Galaxy A10S
3. Wi-Fi
4. Brazil

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gusty tangle. Remember to read through #faq before asking questions in the support channels.

[tacit basin]

hi, i don’t still have a solution, and someone it’s still getting into my account with twitter and i don’t have more access to it.

[night cloak]

@tacit basin can you still access your account ?

[tacit basin]

@tacit basin can you still access your account ?
@night cloak yes

i have it with gmail and game center, but someone hacked my twitter and it’s getting in my account

[gusty tangle]

Someone can help me?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @tacit basin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @gusty tangle. Remember to read through #faq before asking questions in the support channels.

[gusty tangle]

My game changed the game to region of Uruguai,but i live in BRAZIL now and i can't change :( someone help

[storm flume]

You can contact the customer service via the game settings, @gusty tangle. Refer to subpoint 5.3 in #faq for further instructions.

[gusty tangle]

This no work

I send a contact yesterday

No answers

[night cloak]

Please wait patiently.

[gusty tangle]

I downloaded the game yesterday for join i a tournament

I can't join now because this region

300 Ping

[night cloak]

Unfortunately we cannot help with this issue, your in game region does not affect your ping.

[gusty tangle]

My region is BRAZIL, but the game is URUGUAI idk how

I dont live on uruguai

I live in BRAZIL

I need wait 60 days for change

[storm flume]

Please do not use languages other than English, @gusty tangle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @neat turret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gusty tangle]

I will unistall this game

[neat turret]

No it doesn't. Only your internet and selected server

Not country

[gusty tangle]

My internet is good!

[night cloak]

Send a speed test please.

[dark loom]

Help

[dark loom]

@night cloak cd ??

[storm flume]

You can contact the customer service via the game settings, @dark loom. Refer to subpoint 5.3 in #faq for further instructions.

Please do not use languages other than English, @dire yarrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dire yarrow]

Hi

How are you

[neat turret]

What region are you trying to play on @gusty tangle ?

[dire yarrow]

Can you help me

[gusty tangle]

@night cloak

[neat turret]

Er server

[gusty tangle]

Brazil

But in game is URUGUAI

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dire yarrow. Remember to read through #faq before asking questions in the support channels.

[dire yarrow]

Hiiii

[neat turret]

No,
North America
South America
Asia
Europe
KRJP

[dark loom]

Stupid company (PUBG)

[gusty tangle]

South america

[neat turret]

Shouldn't be different. The speedtest and the game are both done at the same place

Both AWS Sao Paulo

[gusty tangle]

I'm not from São Paulo

I'm from Pernambuco

Other state

[neat turret]

But the game is hosted in Sao Paulo

same as speedtest

So they shouldn't be different

[dire yarrow]

Hiiii

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dire yarrow. Remember to read through #faq before asking questions in the support channels.

[gusty tangle]

I warned in game when i start and i got 300 oing

Ping

Is hard to play

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[gusty tangle]

I teleport all time

[neat turret]

Ahhh try this test @gusty tangle

packetlosstest.com/

[dire yarrow]

I have a PUBG account linked to my Facebook account, but my Facebook account has been disabled and I can no longer access my account in the game Please help

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @dire yarrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@dark loom please do not bypass chat filters.

[gusty tangle]

.

????

[neat turret]

There's the problem. the late packets.
Last one.

ultratools.com/tools/traceRoute
IP address is
104.41.2.19
Max hops of 64

[gusty tangle]

I need go now

I never will play more this game

[dire yarrow]

I have a PUBG account linked to my Facebook account, but my Facebook account has been disabled and I can no longer access my account in the game Please help

[night cloak]

Please refer to subpoint 2.8 in #faq for further information, @dire yarrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume

[dire yarrow]

@night cloak I could not find an answer

[night cloak]

@dire yarrow You have to contact Facebook customer service.

[dire yarrow]

How@night cloak

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @dire yarrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[serene meteor]

@night cloak sir did u get any solution for me?!

[polar marsh]

@potent finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@serene meteor contact in game support, I’ve forwarded your issue to the team.

[serene meteor]

Ok sir

[dire yarrow]

Heeeedyyyyy

[night cloak]

@dire yarrow you’ve already been advised, please refrain from repeating yourself.

[dire yarrow]

@night cloak But I couldn't find any help

[night cloak]

Contact Facebook.

[dire yarrow]

I cant

[night cloak]

You can

[dire yarrow]

My facebook disabled

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @dire yarrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Undisable it.

[dire yarrow]

I cant

This is a final decision to disable from facebook

[night cloak]

Then you cannot access your account.

[dire yarrow]

Yes

@night cloak yes i cant

[calm garnet]

At the end of each season do we earn the previous tier silver rewards ? Say i reached diamond do we get to earn the previous tier rewards plat and below’s silver rewards?

[sick shale]

Nope, you'll receive rewards of highest tier reached.

[calm garnet]

In each mode ?

Like if i reached plat in duo and solo and squad do i earn only one reward?

[sick shale]

Only one reward

[calm garnet]

What so its pointless to rank up in the other modes ill just do squad den

Aight ty for the info mate

[sick shale]

You're welcome!

[astral lynx]

Why is the technical support not responding inside the game? I put the correct information, but the support has not responded for a week

[sick shale]

It takes time, due to large amount of support requests
You can try again by starting a new conversation

[snow basin]

hello i have problem with UC

[sick shale]

@snow basin What's the problem, explain please

[snow basin]

i purchased like 20052 UC and i opend some creats and my uc gone is 190 uc

im surprised\

opned like 10 crates only

[sick shale]

Where did you buy the UC?

[snow basin]

store

[calm garnet]

Oh btw forgot to mention both fpp and tpp share one reward ?

[sick shale]

@calm garnet yes, highest tier reached, does not matter what mode or server

[calm garnet]

Aight ty just wanted to make sure this matter is all answered and outta my system hh

[snow basin]

@sick shale i used midasbuy

to buy UC

[sick shale]

@snow basin Contact their customer service please, and depending on their answer you can contact customer service in-game.