#questions | PUBG MOBILE | Page 1062

chrome lagoon Sep 22, 2020, 4:14 PM

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@chrome lagoon ?
@vagrant forum nevermind, I want to read the message

mortal shard Sep 22, 2020, 4:14 PM

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👍 👍

west sleet Sep 22, 2020, 4:14 PM

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@vagrant onyx I am not the only one I have three friends have same problem after update iOS 14 and same if u open youtube and search there is to many have this issue!

fluid lintel Sep 22, 2020, 4:14 PM

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Please support mee

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Please

storm flumeBOT Sep 22, 2020, 4:15 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @fluid lintel. Remember to read through #faq before asking questions in the support channels.

night cloak Sep 22, 2020, 4:15 PM

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@strange scaffold It is not official. Please follow PUBG MOBILE social media pages for latest information on official events.

iron sierra Sep 22, 2020, 4:16 PM

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@night cloak

vagrant onyx Sep 22, 2020, 4:16 PM

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@vagrant onyx I am not the only one I have three friends have same problem after update iOS 14 and same if u open youtube and search there is to many have this issue!
@west sleet its could be software issue since ios 14 is new

night cloak Sep 22, 2020, 4:16 PM

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@iron sierra Yes?

brittle moat Sep 22, 2020, 4:16 PM

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This is just a joke my account someone stole it and i can’t do anything and I contacted support.. i have to wait 30 days to get answer

west sleet Sep 22, 2020, 4:16 PM

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@night cloak I have problem after iOS 14 update sound problems

night cloak Sep 22, 2020, 4:16 PM

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@brittle moat For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

strange scaffold Sep 22, 2020, 4:17 PM

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@night cloak they r saying its approved by pubg officials

night cloak Sep 22, 2020, 4:18 PM

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@strange scaffold That is unfortunate. Remember, the Facebook group is, in no way, affiliated with the game. Therefore, always keep an eye on your social media pages.

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@west sleet Like?

west sleet Sep 22, 2020, 4:19 PM

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@paper sparrowbi I can’t hear or voice chat my teammates!

iron sierra Sep 22, 2020, 4:19 PM

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@jombi
there is soo many hackers in game in north america fpp server
they use paid hacks
and report wont ban them

west sleet Sep 22, 2020, 4:19 PM

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@night cloak I am not the only one I have three friends have same problem after update iOS 14 and same if u open youtube and search there is to many have this issue!

jaunty ridge Sep 22, 2020, 4:20 PM

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@night cloak when server will be ready to play?

west sleet Sep 22, 2020, 4:21 PM

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@night cloak I have to many Facebook groups waiting for answers!

graceful silo Sep 22, 2020, 4:21 PM

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I Have Asus ROG 2 But Still I Don't Get 90 FPS Option In PUBGM? Anyone Know How To Get this option?

night cloak Sep 22, 2020, 4:21 PM

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@strange scaffold Hold on, waiting for the final information on the event. Will mention you.

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@graceful silo It has been reported. Please wait for an update.

graceful silo Sep 22, 2020, 4:22 PM

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@night cloak Thanks For the Reply

iron sierra Sep 22, 2020, 4:22 PM

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answer my question@jombi

graceful silo Sep 22, 2020, 4:22 PM

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@west sleet Bro see point 4.5 in #faq

night cloak Sep 22, 2020, 4:23 PM

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@west sleet I’m on iOS 14, but not sure what the issue is. Could you elaborate?

storm flumeBOT Sep 22, 2020, 4:23 PM

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You can now access #emulator-chat and #emulator-support, @velvet musk. Revert this at any time by sending .emulator in #481204134859505684.

jaunty ridge Sep 22, 2020, 4:24 PM

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@night cloak when server will be ready?

mortal shard Sep 22, 2020, 4:25 PM

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Is taking uc from any unknown source not allowed and what are the punishments that can be given in this case. Like how many years

polar marshBOT Sep 22, 2020, 4:25 PM

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@sleek wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ionic sparrow Sep 22, 2020, 4:25 PM

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What are all special characters allowed in a name? Please ping me

mortal shard Sep 22, 2020, 4:26 PM

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Is taking uc from any unknown source not allowed and what are the punishments that can be given in this case. Like how many years

graceful silo Sep 22, 2020, 4:26 PM

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Is taking uc from any unknown source not allowed and what are the punishments that can be given in this case. Like how many years
@mortal shard Use Google Play or Midasbuy. These are the official payment gateway for pubg

mortal shard Sep 22, 2020, 4:27 PM

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Okay so other places may get accounts in trouble?

sharp onyx Sep 22, 2020, 4:27 PM

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@mortal shard the suspension for buying UC from unofficial sources can vary from a few days to a few years. No specific time. Please only buy from official sources

vagrant forum Sep 22, 2020, 4:27 PM

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@ionic sparrow, there isn't an officla list for that but you may find some on the internet.

night cloak Sep 22, 2020, 4:28 PM

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@mortal shard The punishment includes deduction of all the UC purchased illegally and temporarily or permanent suspension of your user privilege to access the game account. Please only use in-game payment methods or https://www.pubgmobile.com/pay.

west sleet Sep 22, 2020, 4:28 PM

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@night cloak I can open PUBG mobile and I can open the voice messages but I can’t hear or speak even that they are open, I have tried everything, restart, delete and reinstall, I am sure that the mic is enabled in settings and everything, but it won’t work! Not just me! I am a WhatsApp groups admin and to many have the same issue since the new iOS 14 software update! Please I am tired searching!

sharp onyx Sep 22, 2020, 4:28 PM

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Aah. Greek characters no longer supported in game?

mortal shard Sep 22, 2020, 4:28 PM

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@sharp onyx thanks for your detailed explanation@night cloak

ionic sparrow Sep 22, 2020, 4:28 PM

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@ionic sparrow, there isn't an officla list for that but you may find some on the internet.
@vagrant forum _ has been removed and also | which is really annoying hence why I asked but thanks anyway

graceful silo Sep 22, 2020, 4:29 PM

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@night cloak I can open PUBG mobile and I can open the voice messages but I can’t hear or speak even that they are open, I have tried everything, restart, delete and reinstall, I am sure that the mic is enabled in settings and everything, but it won’t work! Not just me! I am a WhatsApp groups admin and to many have the same issue since the new iOS 14 software update! Please I am tired searching!
@west sleet See Point 4.5 in #faq

vagrant forum Sep 22, 2020, 4:29 PM

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@sharp onyx, some of them may have been removed.

west sleet Sep 22, 2020, 4:29 PM

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@graceful silo cannot understand what they are meaning!

night cloak Sep 22, 2020, 4:30 PM

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@west sleet Could you report the issue in #old? You can invite your friends who are facing the issue to report. Make sure to include your in-game ID, region, device, network info and if possible any video evidence of the issue.

graceful silo Sep 22, 2020, 4:31 PM

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@graceful silo cannot understand what they are meaning!
@west sleet Just Do it Same As Given for IOS

west sleet Sep 22, 2020, 4:31 PM

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@night cloak ok

vale sparrow Sep 22, 2020, 4:33 PM

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ok i have enough

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when the servers are gonna fixed

clever wharf Sep 22, 2020, 4:33 PM

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Why pubg only doing for money not doing anything for server... Servers are destroyed

vale sparrow Sep 22, 2020, 4:35 PM

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supercell doing much better with the anticheat and servers

graceful silo Sep 22, 2020, 4:36 PM

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@night cloak Today me and my Friend was playing War Mode And Idk But it seems like the Server had high ping and everyone faces lag for 2-3 seconds. We Played More than 5 matches and in every match we faced same problem.

jolly kettle Sep 22, 2020, 4:37 PM

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Hi Guys,
An hacker have access to my account Linked Email but even though i have Twitter and Google Play linked he managed to link his Facebook, i have applied ticket to unlink email address but how come he added Facebook on top of Google Play and Twitter?

night cloak Sep 22, 2020, 4:40 PM

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Hey guys again hacker hacked my account and deleted my Facebook and now linked with his twitter and i just log in with email what should I do

storm flumeBOT Sep 22, 2020, 4:43 PM

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You can now access #emulator-chat and #emulator-support, @tranquil karma. Revert this at any time by sending .emulator in #481204134859505684.

west sleet Sep 22, 2020, 4:44 PM

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I can open PUBG mobile and I can open the voice messages but I can’t hear or speak even that they are open, I have tried everything, restart, delete and reinstall, I am sure that the mic is enabled in settings and everything, but it won’t work! Not just me! I am a WhatsApp groups admin and to many have the same issue since the new iOS 14 software update! Please I am tired searching!

Device: iPad Pro 11-inches 2020
Server: Europe
State: Sweden
😫😩

📎 video0.mov

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I can’t send on @modern dagger-bugs before another 6 hours!

vagrant onyx Sep 22, 2020, 4:44 PM

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@west sleet was it working before you update to ios 14 ?

west sleet Sep 22, 2020, 4:45 PM

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Yes

vagrant onyx Sep 22, 2020, 4:45 PM

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@west sleet could be there is issue in game or your device or the software of ios 14

west sleet Sep 22, 2020, 4:46 PM

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I know but what to do?

violet mist Sep 22, 2020, 4:46 PM

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fog mode only works for cheaters. We do not see 5 meters ahead, the guys are cheating. This mode is more than one at a time, better if day / night mode comes instead

worn snow Sep 22, 2020, 4:49 PM

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Hello when bonus challenge come back?

vagrant onyx Sep 22, 2020, 4:50 PM

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I know but what to do?
@west sleet >> #old for now

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Hello when bonus challenge come back?
@worn snow no date yet
and follow this

#questions message

viral yacht Sep 22, 2020, 5:00 PM

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Why does this happened when I am trying to purchase UC? Is it the server maintenance?

📎 image0.png

fresh egret Sep 22, 2020, 5:03 PM

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Pubg hacker mobile 😡😡

rotund fog Sep 22, 2020, 5:03 PM

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please ban hacker in middle east fpp

storm flumeBOT Sep 22, 2020, 5:03 PM

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Hello, @fresh egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

fresh egret Sep 22, 2020, 5:04 PM

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Pubg teams already failed your anti cheating system cannot detect hacker 😡

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I think we need to stop playing pubg mobile

polar marshBOT Sep 22, 2020, 5:08 PM

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@patent jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shut knot Sep 22, 2020, 5:08 PM

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Is their any issue in server? players are quitting and game is freezing

fresh egret Sep 22, 2020, 5:10 PM

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Cheating players

📎 Snapshot_20200922213229.png

night cloak Sep 22, 2020, 5:11 PM

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Aim Assistance not working pls fix bug

storm flumeBOT Sep 22, 2020, 5:12 PM

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Hello, @fresh egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

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Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

shut knot Sep 22, 2020, 5:13 PM

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Is their any issue in server? players are quitting and game is freezing
@shut knot ANYONE????

twin meadow Sep 22, 2020, 5:20 PM

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@shut knot yes

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Everyone in my country are facing server issues

stone palm Sep 22, 2020, 5:29 PM

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When will pubg comeback in India

heavy lark Sep 22, 2020, 5:31 PM

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@twin meadow when there gonna fix it any date ?

dusky rune Sep 22, 2020, 5:36 PM

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My I'd is banned my I'd 5399471035 ..name Mr pro.from India pls help me ...iam not using any haks

polar marshBOT Sep 22, 2020, 5:38 PM

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@dusky rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

twin meadow Sep 22, 2020, 5:39 PM

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No update

loud portal Sep 22, 2020, 5:45 PM

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@bold siren

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<@&481161015728406538>

short eagle Sep 22, 2020, 5:46 PM

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yes

vagrant forum Sep 22, 2020, 5:46 PM

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@loud portal, yes?

loud portal Sep 22, 2020, 5:47 PM

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So there is a voicechat problem and i reinstalled the game but i cant install the cosmetics or any map and the problem isnt fixed

vagrant forum Sep 22, 2020, 5:47 PM

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Change your DNS settings.

loud portal Sep 22, 2020, 5:48 PM

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How do i do that

vagrant forum Sep 22, 2020, 5:48 PM

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Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1, you can find the steps in #faq sub point 4.5, @loud portal.

loud portal Sep 22, 2020, 5:48 PM

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Wifi has nothing to do with this

vagrant forum Sep 22, 2020, 5:49 PM

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GWliliumFacepalmSeola

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Can you at least try first?

loud portal Sep 22, 2020, 5:50 PM

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I have that and i get 24 ping with 500 speed

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Oh u cant help 😔

vagrant forum Sep 22, 2020, 5:51 PM

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I already told you the solution. It's up to you if you want to do it or not.

loud portal Sep 22, 2020, 5:52 PM

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But i already have the solution applied since last year are u a bot or something

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Wow............

glossy oyster Sep 22, 2020, 5:56 PM

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Can anybody tell me why is the game so laggy recently

marsh sage Sep 22, 2020, 6:03 PM

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Yes, it is true. The game too much laggy.

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But i already have the solution applied since last year are u a bot or something
@loud portal The way chizuru has told it works. It also fixed my problem. You can atleast try.

marsh pecan Sep 22, 2020, 6:15 PM

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pubg servers are not responding perfectly its creating trouble please someone help

clear spindle Sep 22, 2020, 6:18 PM

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@torpid nimbus DM me the channel link.

brittle moat Sep 22, 2020, 6:18 PM

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Cant hear my teammates voice and mine

clear spindle Sep 22, 2020, 6:19 PM

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Set a DNS@brittle moat refer #faq 4.5

brittle moat Sep 22, 2020, 6:20 PM

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what DNS means?

clear spindle Sep 22, 2020, 6:20 PM

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I got it you don't have send that in here @torpid nimbus

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Domain name system

wet marsh Sep 22, 2020, 6:20 PM

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<@&481161015728406538> my friends was "B for N" today without any reason

clear spindle Sep 22, 2020, 6:21 PM

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User ID

wet marsh Sep 22, 2020, 6:21 PM

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ok gimme sec

median remnant Sep 22, 2020, 6:24 PM

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Hello. Gameplay in all servers is impossible. Ping in lobby is green but when i enter the game either it become red or at 80ms 60ms my character is acting like the ms is high. It is happening since yesterday in Pakistan. anyone knows what is happening?

wet marsh Sep 22, 2020, 6:24 PM

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ID: 5194544856
Name: CYP多͜͡RAFI
Devices: Windows 10 Emulator Gameloop 7.1 beta

<@&481161015728406538>

clear spindle Sep 22, 2020, 6:25 PM

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Contact the Pakistan server, @median remnant link in #735483472432594994 sub point 3.1

median remnant Sep 22, 2020, 6:25 PM

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Okay

brittle moat Sep 22, 2020, 6:25 PM

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Do you think waiting 30 days for support to respond is a solution??? Someone got into my account and unlinked my Facebook and then linked his own one. I have my e-mail linked so i don’t know what to do. I have some uc into my account I don’t want him to spend it. Please help me..

polar marshBOT Sep 22, 2020, 6:25 PM

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@wet marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 22, 2020, 6:25 PM

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You can contact the customer service via the game settings, @brittle moat. Refer to subpoint 5.3 in #faq for further instructions.

tidal river Sep 22, 2020, 6:30 PM

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😐

polar marshBOT Sep 22, 2020, 6:30 PM

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@runic stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal widget Sep 22, 2020, 6:32 PM

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I played PUBGM on the official GameLoop emulator. I don't use any third-party software, especially the GFX Tool. My account was mistakenly blocked. How do I get it back? Help. Nickname ヅNø_Nắmeヅ

storm flumeBOT Sep 22, 2020, 6:32 PM

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Use of unauthorized third-party software or methods, @mortal widget, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT Sep 22, 2020, 6:34 PM

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@mortal widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stoic glacier Sep 22, 2020, 6:37 PM

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I played since season 2 and my account got hacked by someone and I need help. Please help me I was lvl 69 ID 565746611, someone is using my accaunt and he unlinked Facebook and Twitter.

storm flumeBOT Sep 22, 2020, 6:38 PM

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You can contact the customer service via the game settings, @stoic glacier. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Sep 22, 2020, 6:45 PM

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Whats wrong with S. AMERICA server

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Always 968 ms

median remnant Sep 22, 2020, 6:48 PM

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@clear spindle I can not Pakistani server. Please help.

brisk blade Sep 22, 2020, 6:52 PM

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@night cloak

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@night cloak

night cloak Sep 22, 2020, 7:02 PM

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@brisk blade why are you mass mentioning members of staff ?

median remnant Sep 22, 2020, 7:04 PM

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How to get to pakistani server of pubgm? I tried to find this sub point 3.1 but failed.

vagrant forum Sep 22, 2020, 7:04 PM

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Click on the blue text in subpoint 3.1 of #735483472432594994, @median remnant.

median remnant Sep 22, 2020, 7:04 PM

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Where is sub point 3.1?

vagrant forum Sep 22, 2020, 7:06 PM

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It is in #735483472432594994, @median remnant.

📎 Screenshot_20200923-003537_Discord.jpg

brittle moat Sep 22, 2020, 7:06 PM

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Is there any email we can contact the customer service on gmail please?

vagrant forum Sep 22, 2020, 7:06 PM

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Just go over to that channel and click on the blue text.

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@brittle moat, PUBGMOBILE_CS@tencentgames.com

wraith sage Sep 22, 2020, 7:07 PM

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Mods can help? me and everyone in the sever are geting 968 ms everymatch. Everyday

brittle moat Sep 22, 2020, 7:08 PM

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Ty chizu

median remnant Sep 22, 2020, 7:09 PM

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@vagrant forum

📎 Screenshot_20200923-000722_Discord.jpg

humble mango Sep 22, 2020, 7:09 PM

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Hi pubgm support
Why pkaistani servers are crash all time ? Can't play a single match . Getting high ms and to much delay in match 😣 like tdm arcade classic ...

median remnant Sep 22, 2020, 7:09 PM

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@vernal iron I looked for it there is no such option.

vagrant forum Sep 22, 2020, 7:10 PM

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Please give a detailed report of the issue along with the following details in #old, @wraith sage :

▪︎In-game numeric ID
▪︎Device
▪︎Country
▪︎Wi-Fi/Data

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@median remnant, scroll up.

median remnant Sep 22, 2020, 7:11 PM

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@vernal iron I did scrolled up and up and up but nothing is show apart feom empty page. There is nothing and kept scrolling up.

vagrant forum Sep 22, 2020, 7:12 PM

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@humble mango, please join the Pakistan discord server and report it there.

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Please send that in #old, not here, @wraith sage.

visual lichen Sep 22, 2020, 7:17 PM

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Hey my account was hacked and someone linked email to the account how can i unlink it?

storm flumeBOT Sep 22, 2020, 7:17 PM

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You can contact the customer service via the game settings, @visual lichen. Refer to subpoint 5.3 in #faq for further instructions.

humble mango Sep 22, 2020, 7:18 PM

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@vagrant forum thy said to go there and report your issue 🤔 now what I do ?

tawdry creek Sep 22, 2020, 7:20 PM

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@visual lichen hey cutie

vagrant forum Sep 22, 2020, 7:20 PM

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Wait for a response from them. Since it's an issue related to the Pakistan servers, they will be the ones providing you the information as to when it may get fixed.

visual lichen Sep 22, 2020, 7:21 PM

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@tawdry creek hey boo

storm flumeBOT Sep 22, 2020, 7:22 PM

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Hello, @twilit schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

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Hello, @hushed shale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

shut obsidian Sep 22, 2020, 7:26 PM

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my account has been hacked through twitter now how can i unlink twitter instantly please help me its my old account

storm flumeBOT Sep 22, 2020, 7:26 PM

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You can contact the customer service via the game settings, @shut obsidian. Refer to subpoint 5.3 in #faq for further instructions.

fleet egret Sep 22, 2020, 7:31 PM

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I humbly request an audience with one of Tencent's community members. We've been teased and cheated by Tencent over in Africa. It's really unacceptable.

modest gate Sep 22, 2020, 7:32 PM

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Please fix voice chat, it hasn’t been working for 2 days and it makes it very difficult for me and my friends to play.

night cloak Sep 22, 2020, 7:34 PM

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@modest gate have you tried a DNS change ?

topaz hound Sep 22, 2020, 7:36 PM

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Hey, can I report a cheater?

night cloak Sep 22, 2020, 7:37 PM

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Why isn’t voice chat working it’s been two days

storm flumeBOT Sep 22, 2020, 7:38 PM

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Hello, @topaz hound!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

topaz hound Sep 22, 2020, 7:39 PM

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Ok, can someone help me review the video I have, just to make sure I’m reporting a real hacker

night cloak Sep 22, 2020, 7:39 PM

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@night cloak have you tried changing your DNS?

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@night cloak how so I do that?

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@topaz hound feel free to share it here.

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@night cloak refer to #faq subpoint 4.5 just instead change your DNS to these numbers listed.
1st: 1.1.1.1
2nd: 1.0.0.1

tidal fern Sep 22, 2020, 8:03 PM

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How can i report a hacker player

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I want to report someone who plays the game Hacker and broadcast live on Facebook

night cloak Sep 22, 2020, 8:07 PM

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@tidal fern please report them to the respective platform. For banning there account Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

brittle mantle Sep 22, 2020, 8:12 PM

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.

night cloak Sep 22, 2020, 8:12 PM

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How can we help you, @brittle mantle ?

brittle mantle Sep 22, 2020, 8:13 PM

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Im youtuber

night cloak Sep 22, 2020, 8:14 PM

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Good for you, you may have discussion via #pubg-mobile and or #chat, make sure when chatting you follow the servers #735483472432594994.

lofty sky Sep 22, 2020, 8:14 PM

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6935304746 is a hacker pls ban

night cloak Sep 22, 2020, 8:14 PM

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@lofty sky Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

fallen anvil Sep 22, 2020, 8:18 PM

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After meeting him 4 times in a row finally...

📎 Screenshot_20200922-221540.png

night cloak Sep 22, 2020, 8:24 PM

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@fallen anvil congratulations! Another one in the ban list, good job.

fallen anvil Sep 22, 2020, 8:24 PM

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I hope his friend is banned too.
They had same numbers of games.
Both 197

pastel sierra Sep 22, 2020, 8:24 PM

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Hello, i hope everyone is doing well .. i am seeking urgent help on my PUBG account that has been hacked yesterday .. i have sent twice to support email but the case is getting closed automatically somehow with no action so i am seeking guidance plz

echo anchor Sep 22, 2020, 8:29 PM

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is it solve server maintaince in pakistan?

vagrant onyx Sep 22, 2020, 8:30 PM

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is it solve server maintaince in pakistan?
@echo anchor no info yet

polar marshBOT Sep 22, 2020, 8:36 PM

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@vapid tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 22, 2020, 8:40 PM

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Hello, I want to remove my facebook and game center connections in my account. I cannot access my facebook account right now. Can you support it? <@&481161015728406538> @vagrant onyx

grim tangle Sep 22, 2020, 8:43 PM

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@polar marsh Stop selling hackers PUBG MOBILE We are annoyed

📎 image0.png 📎 image1.png

marsh skiff Sep 22, 2020, 8:44 PM

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Hello guys,
I’d like to ask you if there’s a problem if I’ve connected by changing DNS

grim tangle Sep 22, 2020, 8:46 PM

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@polar marsh I want to do a hacker. We got annoyed, now that only the hacker can enjoy it

mild dove Sep 22, 2020, 8:48 PM

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📎 image0.png

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This

night cloak Sep 22, 2020, 8:49 PM

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LOL

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How to report hackers

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@night cloak in game support, report button or in #cheater-reports

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Already done nothing happens

grim tangle Sep 22, 2020, 8:50 PM

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@polar marsh We have been patient with the cheaters for a long time, now we want to all activate the hacker

night cloak Sep 22, 2020, 8:50 PM

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@grim tangle wrong ping buddy

polar marshBOT Sep 22, 2020, 8:51 PM

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@delicate imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@cobalt pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

grim tangle Sep 22, 2020, 8:52 PM

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@polar marsh Do you think that PUBG MOBILE is interested in having its game in a clean environment? No, they say nothing and do not care about their only concern is to collect money

mild dove Sep 22, 2020, 8:56 PM

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No

grim tangle Sep 22, 2020, 8:58 PM

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@polar marsh PUBG MOBILE violates the gaming laws and sells hackers to players for $ 3,000 a month

unique obsidian Sep 22, 2020, 8:59 PM

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Hello dear,

I have a problem after updating the game the settings of controller becomes so small even when i editing them they steel small. Can u help me please
ID:5293160829
Device : Huawei p20
Cellular card
Country : Morocco

I tried the repair option but the problem doesn't fixed yet.

It fixed only when i reduced the resolution of the ecran from FHD to HD+

Can u solve this problem please.

Thanks.

N.B: THE PICTURES BELLOWS DESCRIBED THE PROBLEM.

📎 Screenshot_20200921_232543_com.tencent.ig.jpg 📎 Screenshot_20200920_231412_com.tencent.ig.jpg

native mountain Sep 22, 2020, 9:03 PM

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Pakistani server issue will not be fixed until pubg unbanned in india, Pakistan got their servers few months back then pta banned the game now it is unbanned we r now facing server lag issue in Pakistan only. Last but not least the Pakistani servers are not optimized from first day bcz when we invite friends pakistani living in foreign we always get the high ping in the game always!

PUBG HAVE LEAST INTEREST IN PAKISTANI MARKET. THAT'S THE FACT IF U LOOK AT THE RECENT ISSUE!

balmy hinge Sep 22, 2020, 9:05 PM

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someone know if the lag problem is solved?

polar marshBOT Sep 22, 2020, 9:06 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

patent thunder Sep 22, 2020, 9:14 PM

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when the hackers are going to end. This killed my team and me. then I kept watching him and every time he killed someone he disconnected and knew where the people were. @lime juniper

📎 20200922_171228.jpg 📎 20200922_171045.jpg

polar marshBOT Sep 22, 2020, 9:19 PM

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@vagrant tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

patent thunder Sep 22, 2020, 9:19 PM

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I've been trying to become a conqueror this week but in reality it is not possible every season that passes and more hackers. From 5 games to 3 games there are hackers. I report them and nothing happens

polar marshBOT Sep 22, 2020, 9:27 PM

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@deep anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

graceful kelp Sep 22, 2020, 9:30 PM

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Hi
Can someone confirm, DeSync issue in Global issue? I am from pakistan and i am facing huge DeSync issue in PUBGM, are there users from other countries also facing this huge desync issue?
Sikeee(back to dead)

night cloak Sep 22, 2020, 9:30 PM

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Ok so when are we gonna play a match in Pubgm without hackers or at least without the whole server stopping?! We’ve been facing these kinds of problems for like more than 3-4 months and no one in charge has done anything. Even the #cheater-reports haven’t been opened in years! We would be glad f u just fixed the problem that makes hacking so easy for those, we don’t want a new theme or new skin, WE WANT A GAME WITH NO HACKERS! that’s all.
Even the cheer park has been stopped!! 👍

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📎 video0.mov

bold siren Sep 22, 2020, 9:33 PM

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Then keep reporting them, this place is not for such things, we don’t usually deal with cheaters, as you say “for years” sounds very exaggerating but it hasn’t even been a month since it was open and it will be opened when it’s ready, @night cloak. I understand your frustration but complaining here won’t really change anything, so please report them in-game.

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Regarding the bugs: You can send them in #old and it will be noticed.

night cloak Sep 22, 2020, 9:35 PM

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heelo im thuvaarahan im in service how may i help u

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i said my real name in trust

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Ok so when are we gonna play a match in Pubgm without hackers or at least without the whole server stopping?! We’ve been facing these kinds of problems for like more than 3-4 months and no one in charge has done anything. Even the #cheater-reports haven’t been opened in years! We would be glad f u just fixed the problem that makes hacking so easy for those, we don’t want a new theme or new skin, WE WANT A GAME WITH NO HACKERS! that’s all.
Even the cheer park has been stopped!! 👍
@night cloak hi thx for your regrads i think the player had some sort of lag in the game

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I AM reporting them as much as i can, but f they stop the server we can’t report anyone because we don’t know who did it they just keep talking in All chat but we don’t know their id or names to report them. And the ones we report, they keep coming back with new accounts in full hack; as flying, speed, magic, and stopping the whole server etc. @bold siren

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i had lags asswell

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or its just new people eexprincee lag

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@night cloak no it’s not a lag, that’s a new kind of hacking which stops the server and make ur ping so high, then he comes and kills all of the players. In regards to the vid i posted, that’s in cheer park which no one is supposed to die, but they stopped it @night cloak

bold siren Sep 22, 2020, 9:40 PM

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I am pretty sure the team is aware of those cheats, but as I mentioned before, this is not a place to complain, we are all just volunteers who moderate the Discord server, @night cloak.

night cloak Sep 22, 2020, 9:41 PM

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@night cloak no it’s not a lag, that’s a new kind of hacking which stops the server and make ur ping so high, then he comes and kills all of the players. In regards to the vid i posted, that’s in cheer park which no one is supposed to die, but they stopped it @night cloak
@night cloak hmm let me ask one of the mod for my idea my idea is very clever

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@bold siren ok thx anyways and I hope they disappear asap

bold siren Sep 22, 2020, 9:42 PM

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You can drop your ideas in #old if it’s related to the game.

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We hope so too, @night cloak.

bronze belfry Sep 22, 2020, 9:51 PM

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🙂

summer osprey Sep 22, 2020, 9:52 PM

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When are yall gonna fix these servers they are acting up and it's not my fricking internet

📎 Screenshot_20200922-165035_PUBG_MOBILE.jpg

night cloak Sep 22, 2020, 9:52 PM

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🙂
@bronze belfry pls move to discuison channel #pubg-mobile #chat

cyan sorrel Sep 22, 2020, 9:53 PM

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When will the next pmco start?

polar marshBOT Sep 22, 2020, 9:54 PM

#

@dense mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

verbal void Sep 22, 2020, 9:58 PM

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what makes me more angry is not the cheaters because that every game has (shouldn't), what bothers me is knowing that players make teams in a solo match and are not punished. This is a tremendous advantage for honest players

📎 Screenshot_20200915-135038_PUBG_MOBILE.jpg 📎 Screenshot_20200915-135032_PUBG_MOBILE.jpg 📎 Screenshot_20200915-135030_PUBG_MOBILE.jpg

night cloak Sep 22, 2020, 10:06 PM

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@verbal void Teamers do get a week ban along with tier reset if you report them in-game.

mental rivet Sep 22, 2020, 10:06 PM

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Red shark go to dms pls

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How can i get this tag?

📎 image0.png

polar marshBOT Sep 22, 2020, 10:07 PM

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@peak topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

verbal void Sep 22, 2020, 10:08 PM

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I report it in the game, I report it by email and it goes ahead. It is no coincidence that the game loses public daily

mental rivet Sep 22, 2020, 10:08 PM

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Pls tell me how i can get it

📎 image0.png

vast patrol Sep 22, 2020, 10:09 PM

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emulator support aswell?

glossy sable Sep 22, 2020, 10:09 PM

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Hello, I want to remove my facebook and game center connections in my account. I cannot access my facebook account right now. Can you support it? @Moderator @Yore Gaming
Please refrain from mentioning the Moderator role unless there is an emergency, @night cloak. You can unlink your Game Center account by logging in to your PUBG MOBILE account through it, tap "unlink" and not log in through it for 7 days.
About Facebook, please reach out to them:
https://m.facebook.com/help/

@polar marsh Do you think that PUBG MOBILE is interested in having its game in a clean environment? No, they say nothing and do not care about their only concern is to collect money
That is false, @grim tangle.

PUBG MOBILE violates the gaming laws and sells hackers to players for $ 3,000 a month
I am not sure to understand what you mean, @grim tangle.

is their more details on what they mean ?
What do you mean, @vagrant tulip?

what makes me more angry is not the cheaters because that every game has (shouldn't), what bothers me is knowing that players make teams in a solo match and are not punished. This is a tremendous advantage for honest players
Your frustration is understandable, @verbal void. The system is being improved regularly to fight teamers.
Please make sure to report them in-game when you encounter some.

opaque crag Sep 22, 2020, 10:11 PM

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Im having random cutouts and internet lag, delay which ports can i forward to keep the game up and running at full potential

night cloak Sep 22, 2020, 10:11 PM

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@glossy sable Can I remove multiple links within the app in Pubg mobile

glossy sable Sep 22, 2020, 10:11 PM

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How can i get this tag?
This title has been delivered to the player that was ranked #17 in Solo Wins in Cuba.
You can get a similar title by getting in the leaderboards in select categories, @mental rivet.

storm flumeBOT Sep 22, 2020, 10:11 PM

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You can now access #emulator-chat and #emulator-support, @vast patrol. Revert this at any time by sending .emulator in #481204134859505684.

glossy sable Sep 22, 2020, 10:11 PM

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Only one at a time, @night cloak.

night cloak Sep 22, 2020, 10:12 PM

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I just want to be able to lift 2,game center for this month. Is this possible on facebook next month

mental rivet Sep 22, 2020, 10:12 PM

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So what if i have 34 solo wins i can get it? @glossy sable

patent thunder Sep 22, 2020, 10:13 PM

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why can't i submit my hacker report

glossy sable Sep 22, 2020, 10:13 PM

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It is possible yes, if you have access to the Facebook account, @night cloak.

Not the count, the ranking, @mental rivet.

Where, @patent thunder?

mental rivet Sep 22, 2020, 10:13 PM

#

O ok

patent thunder Sep 22, 2020, 10:13 PM

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@glossy sable here

📎 Screenshot_20200922-181339_Discord.jpg

night cloak Sep 22, 2020, 10:13 PM

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Thank you, I will be removing game center this month. i will delete facebook for next month thanks @glossy sable

mental rivet Sep 22, 2020, 10:15 PM

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@glossy sable go to dms pls

night cloak Sep 22, 2020, 10:16 PM

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@mental rivet wdym

glossy sable Sep 22, 2020, 10:16 PM

#

'Fighting teams' please I want you or anyone who knows why there is no ban on 12 people making a team in a solo match simultaneously, I reported each one in the game, I sent an email to the developers with prints of the cheat and they keep playing. So please don't come and tell me that they are trying something because they are not
Teaming up in Solo mode and using cheat software are two different things, @verbal void.

here
Please read the last sentence of the last message in that channel again, @patent thunder.

Thank you, I will be removing game center this month. i will delete facebook for next month thanks
As you wish. You are welcome, @night cloak.

go to dms pls
Feel free to ask any game-related questions here, @mental rivet.

opaque crag Sep 22, 2020, 10:18 PM

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How about answering me ? Or at least waving at me ###@ Im having random cutouts and internet lag, delay which ports can i forward to keep the game up and running at full potential

patent thunder Sep 22, 2020, 10:18 PM

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@glossy sable thanks

glossy sable Sep 22, 2020, 10:20 PM

#

Please remain polite, @opaque crag. What do you mean by cutouts, do you mean frame drops? About lag, please refer to the corresponding pinned message in this channel.

You are welcome, @patent thunder.

mental rivet Sep 22, 2020, 10:20 PM

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Is 3261 good out of 5129?

glossy sable Sep 22, 2020, 10:21 PM

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You need to be in the top 100.

mental rivet Sep 22, 2020, 10:21 PM

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Oof

opaque crag Sep 22, 2020, 10:21 PM

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Did i say anything wrong or rude to tell me to stay polite im not some 2 year old, i mean by cutouts ping going to 2000ms and internet disconecting

mental rivet Sep 22, 2020, 10:23 PM

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Im top 13.01 is that good? @glossy sable

opaque crag Sep 22, 2020, 10:23 PM

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You know what you just acused me of 666 life is not just about you stop spamming

mental rivet Sep 22, 2020, 10:25 PM

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?

night cloak Sep 22, 2020, 10:26 PM

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@mental rivet There's a "Region" option in Season rewards go to the select the solo wins and check your ranking and how many wins do you need to get into top 100 in Solo Wins.

glossy sable Sep 22, 2020, 10:26 PM

#

Did i say anything wrong or rude to tell me to stay polite im not some 2 year old, i mean by cutouts ping going to 2000ms and internet disconecting
Pretty sure the hashes and the at do not stand for nice things, but that is not the topic.
Ping spikes it is, you can refer to the pinned messages as said above; look for the one talking about lag and how to fix it.
You know what you just acused me of 666 life is not just about you stop spamming
I am not sure to understand what you mean, @opaque crag.

Im top 13.01 is that good?
It is about ranking, not percentage, @mental rivet.

#

Alright, @short eagle will take over here.

opaque crag Sep 22, 2020, 10:27 PM

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Im having random conection to server time out and internet lag, delay which ports can i forward to keep the game up and running at full potential
@opaque crag So ?

red light Sep 22, 2020, 10:27 PM

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Hello, My account hacked by someone . I need help to recovery my account...

storm flumeBOT Sep 22, 2020, 10:29 PM

#

Please refer to subpoint 2.8 in #faq for further information, @red light. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

dull marten Sep 22, 2020, 10:42 PM

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@dull marten Could you open the game and send a screenshot of the issue?
@night cloak

📎 Screenshot_2020-09-22-11-59-35-053_com.tencent.ig.jpg

#

I can not pass this section

frail garnet Sep 22, 2020, 11:04 PM

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Need help

#

Unlinked not work with me

📎 Screenshot_2020-09-22-20-57-02-287_com.tencent.ig.png

night cloak Sep 22, 2020, 11:07 PM

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Unlinked not work with me
@frail garnet thc for your regards we will solve your isuess when a menmmber of stuff is here

#

Are gonna say something about that

📎 video0.mp4

lethal bolt Sep 22, 2020, 11:29 PM

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📎 Screenshot_20200921-011544.jpg 📎 Screenshot_20200921-011534.jpg

#

Looking date plz and Tell me pubg

jolly kettle Sep 22, 2020, 11:48 PM

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Hi Guys,
An hacker have access to my account Linked Email but even though i have Twitter and Google Play linked he managed to link his Facebook, i have applied ticket to unlink email address but how come he added Facebook on top of Google Play and Twitter?

I have posted this for 3rd time, no answer

jolly kettle Sep 23, 2020, 12:13 AM

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Ok going through Pubg Mobile security issues, When a user should have added an Email should have option to change email password in the Game!

lavish solar Sep 23, 2020, 12:32 AM

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@slender wharf

#

Can i speak with u?

slender wharf Sep 23, 2020, 12:35 AM

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Regarding? @lavish solar

#

I am only a moderator for this server not for the game itself.

#

Did the account get hacked?

polar marshBOT Sep 23, 2020, 12:39 AM

#

@lavish solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

prime bison Sep 23, 2020, 12:50 AM

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hi i started playing pubg again and i was looking for the 2000bp crates on the shop but i can’t find them pls help

vagrant forum Sep 23, 2020, 12:53 AM

#

I guess you are looking for the soldiers crate, @prime bison. Click on the button placed next to the RP button on the right side in lobby.

📎 Screenshot_20200923-062156_PUBG_MOBILE.jpg 📎 Screenshot_20200923-062213_PUBG_MOBILE.jpg

prime bison Sep 23, 2020, 12:56 AM

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wow!!!! thank you so much

distant lantern Sep 23, 2020, 12:58 AM

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Is the issue with being unable to paste text from outside of the PUBG app into the app?

This is used for clan mates trying to change their names. When trying to create a new name outside of the app there is NO WAY to paste it into the game using iOS currently.

I have confirmed this with several others who have apple devices and the issue started with the most recent update.

vagrant forum Sep 23, 2020, 1:00 AM

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That feature was removed by iOS themselves due to privacy reasons, @distant lantern.

short dome Sep 23, 2020, 1:01 AM

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When will the battle coin redeem options return

vagrant forum Sep 23, 2020, 1:01 AM

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That will be back along with the bonus challenge soon, @short dome.

short dome Sep 23, 2020, 1:02 AM

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It's been almost 2 days maintenance

distant lantern Sep 23, 2020, 1:02 AM

#

Just to clarify Apple removed the ability to paste within the game?

If that is the case what workarounds are available for iOS users who would like to create unique or new gamer tags?

vagrant forum Sep 23, 2020, 1:03 AM

#

You could use a different keyboard rather than using the default iOS one. Another workaround would be : #old message

smoky hound Sep 23, 2020, 1:06 AM

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yeah hack
61200696804

📎 video0.mov

desert mirage Sep 23, 2020, 1:07 AM

#

I can't see bonus challenge in pubg mobile 1.0 . Is it removed?

storm flumeBOT Sep 23, 2020, 1:07 AM

#

Hello, @smoky hound!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vagrant forum Sep 23, 2020, 1:07 AM

#

It's unavailable at the moment, @desert mirage.

storm flumeBOT Sep 23, 2020, 1:08 AM

#

Please refer to this channel's pinned messages for further information, @desert mirage:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

desert mirage Sep 23, 2020, 1:12 AM

#

When will we get bonus challenge back in game ?

vagrant forum Sep 23, 2020, 1:13 AM

#

Soon, @desert mirage. We don't have an estimated time for that though.

desert mirage Sep 23, 2020, 1:21 AM

#

Can we earn money from video review?

vagrant forum Sep 23, 2020, 1:21 AM

#

No.

desert mirage Sep 23, 2020, 1:22 AM

#

And what's inspector in video review system?

storm flumeBOT Sep 23, 2020, 1:22 AM

#

Please refer to this channel's pinned messages for further information, @desert mirage:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

distant lantern Sep 23, 2020, 1:34 AM

#

Has anybody confirmed that the 3rd party keyboard workaround works for iOS?

I have tried the suggested workaround using text replacement and it has not worked. The replacement pops up as visible but there's no way to get it to actually paste or replace the text. It works outside of the game.

shy mist Sep 23, 2020, 1:39 AM

#

Does Infection and Zombie mode arrive today?

night cloak Sep 23, 2020, 1:40 AM

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We want paylod

vagrant forum Sep 23, 2020, 1:40 AM

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Infection mode arrives on 23rd October, @shy mist.

#

@night cloak, that will come soon.

#

@distant lantern, no.

night cloak Sep 23, 2020, 1:41 AM

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Soon ?

#

Pubg and jio deal done

#

@distant lantern you can try a third party keyboard I’m not sure of any that work, also text replacements isn’t for copy and pasting it’s for a workaround for like a name change as such.

#

Pubg and jio deal done or not???

#

Ask JIO.

vagrant forum Sep 23, 2020, 1:58 AM

#

23rd October.

shy mist Sep 23, 2020, 1:58 AM

#

Oops alright thanks

distant lantern Sep 23, 2020, 1:59 AM

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The text replacement still acts the same as copy and paste.

Outside the app the way it works is the replacement texts pops up as a button you can easily click and it changes the text (pastes the desired text over the existing text).

Inside the app the replacement text pops up as a bubble with blue text but clicking on the bubble and many other actions result in absolutely no change to the text.

#

I was also asking to see if there are any recommended or confirmed third party keyboards that are able to override whatever block iOS has in place all of a sudden.

topaz trellis Sep 23, 2020, 2:01 AM

#

They should lock Middle East players in their own server

#

They shouldn’t be wondering off with hacks and carrying bots and themselves in different server

late geyser Sep 23, 2020, 2:05 AM

#

today 🍭 for servers issue????

small wolf Sep 23, 2020, 2:09 AM

#

Pubg...

topaz trellis Sep 23, 2020, 2:09 AM

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Thanks for the server lag issue

#

Disgraceful game tbh

alpine tulip Sep 23, 2020, 2:11 AM

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😋 👌

chrome coyote Sep 23, 2020, 2:41 AM

#

Has the server been taken down or something? My game isn't loading.

pearl notch Sep 23, 2020, 2:43 AM

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When bonus challenge option back ?

night cloak Sep 23, 2020, 2:44 AM

#

@pearl notch answer hasn’t changed.

📎 image0.png 📎 image1.png

chrome coyote Sep 23, 2020, 2:45 AM

#

Is the server down? My game ain't loading.

neat plaza Sep 23, 2020, 2:47 AM

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i am still getting wait 299 secs before logging in

#

help @here

vagrant onyx Sep 23, 2020, 2:49 AM

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@night cloak rest device
If not help
Log out your acc than do a repair

#

Is the server down? My game ain't loading.
@chrome coyote where you live ?
The game is on routine maintenance

chrome coyote Sep 23, 2020, 2:50 AM

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Bangladesh.

neat plaza Sep 23, 2020, 2:50 AM

#

i am still getting wait 299 secs before logging in
@neat plaza India

vagrant onyx Sep 23, 2020, 2:50 AM

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@chrome coyote seem familiar

#

Try again later time or wait till tomorrow @chrome coyote

neat plaza Sep 23, 2020, 2:50 AM

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help pls @vagrant onyx

chrome coyote Sep 23, 2020, 2:50 AM

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Huh.

celest shadow Sep 23, 2020, 2:51 AM

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@neat plaza, wait 299 seconds before you try to log into your account again.

vagrant onyx Sep 23, 2020, 2:51 AM

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@neat plaza india is banned pubg mobile
Since when you facing this issue log in ?

neat plaza Sep 23, 2020, 2:51 AM

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i already did 2 times, same problem from yesterday

vagrant onyx Sep 23, 2020, 2:51 AM

#

@neat plaza only today and yesterday ?

celest shadow Sep 23, 2020, 2:51 AM

#

Kindly try reinstalling your game, @neat plaza.

vagrant path Sep 23, 2020, 2:52 AM

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when the servers comming up?

storm flumeBOT Sep 23, 2020, 2:52 AM

#

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

neat plaza Sep 23, 2020, 2:52 AM

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cant do that, because I wont be able to login after reinstall, pubg banned in india

vagrant onyx Sep 23, 2020, 2:54 AM

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@neat plaza will you did not answer me ?

#

@neat plaza only today and yesterday ?
@vagrant onyx

neat plaza Sep 23, 2020, 2:55 AM

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@neat plaza only today and yesterday ?
@vagrant onyx yes, after that server maintenance

vagrant onyx Sep 23, 2020, 2:56 AM

#

@neat plaza wait till tomorrow 👍🏼
Mean wait till this day end
and try to log in tomorrow
you might need to do repair > rest all settings
( before you log in into your main acc log in on guest acc first )

honest terrace Sep 23, 2020, 2:56 AM

#

any admin here?

vagrant onyx Sep 23, 2020, 2:56 AM

#

@honest terrace no admin online
what the issue ?

neat plaza Sep 23, 2020, 2:56 AM

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Okay @vagrant onyx

rough ferry Sep 23, 2020, 2:57 AM

#

My account is linked with Twitter and someone has access to it, i changed everything like password email but someone still can login into my account, can someone help?

honest terrace Sep 23, 2020, 2:57 AM

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i need to talk with support like if u win game with more than 5 kills u got +7 point and if the hacker kills you u got -43 why?

vagrant onyx Sep 23, 2020, 2:58 AM

#

My account is linked with Twitter and someone has access to it, i changed everything like password email but someone still can login into my account, can someone help?
@rough ferry can you go to settings and check if someone has linked email

rough ferry Sep 23, 2020, 2:59 AM

#

@vagrant onyx I have my own email linked to my account, the hacker is accessing my account through twitter as whenever he logins the unlink option gets failed

vagrant onyx Sep 23, 2020, 2:59 AM

#

i need to talk with support like if u win game with more than 5 kills u got +7 point and if the hacker kills you u got -43 why?
@honest terrace answer is simple
if you die early you lose a lot of point
Notes if hacker kill you , you can report there might be a way to go throw the losing point incase you got killed by hacker

honest terrace Sep 23, 2020, 2:59 AM

#

okay bro but why new account playing in my server?

vagrant onyx Sep 23, 2020, 3:00 AM

#

@vagrant onyx I have my own email linked to my account, the hacker is accessing my account through twitter as whenever he logins the unlink option gets failed
@rough ferry you can go to twitter app and revoke access 👍🏼
its will log him out

reef crown Sep 23, 2020, 3:00 AM

#

I saw someone on plane with the Royal Pass Supporter Title, never seen it before, how did they get it?

vagrant onyx Sep 23, 2020, 3:00 AM

#

okay bro but why new account playing in my server?
@honest terrace matchmaking sometime
or leaking of player in that server + mods you play

honest terrace Sep 23, 2020, 3:00 AM

#

fresh account first game in the account in my server !

vagrant onyx Sep 23, 2020, 3:01 AM

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@honest terrace yes this happen sometime
not only you

rough ferry Sep 23, 2020, 3:01 AM

#

How to do that @vagrant onyx

vagrant onyx Sep 23, 2020, 3:01 AM

#

I saw someone on plane with the Royal Pass Supporter Title, never seen it before, how did they get it?
@reef crown only android device !!

#

@rough ferry hold on

vagrant path Sep 23, 2020, 3:02 AM

#

@vagrant onyx is server still down? im from iran and happened to me after maintaince down

small berry Sep 23, 2020, 3:03 AM

#

Hey

vagrant onyx Sep 23, 2020, 3:05 AM

#

@rough ferry open twitter > press the icon on top of the acc ( your pfp ) > settings and privacy > Account > Apps and sessions > press pubg mobile icon than tab on revoke access ..
...
Below that you will find Sessions
that will show all device log in into the acc press on Log out all other sessions

#

@vagrant onyx is server still down? im from iran and happened to me after maintaince down
@vagrant path try again tomorrow if you still face issue

vagrant forum Sep 23, 2020, 3:05 AM

#

@honest terrace, there is a feature like that. If the cheater gets banned, you get your points back.

rough ferry Sep 23, 2020, 3:06 AM

#

@vagrant onyx I have tried all that, from log out to all other sessions to deactivate my account but the hacker can still access.

vagrant onyx Sep 23, 2020, 3:07 AM

#

@rough ferry change password both log in method and do revoke access

warped parcel Sep 23, 2020, 3:09 AM

#

Weekly report removed?

vagrant onyx Sep 23, 2020, 3:09 AM

#

@warped parcel what you mean ?

warped parcel Sep 23, 2020, 3:10 AM

#

In events there was 'Weekly Report' where you get bonus Challenge vouchers, a bit of silver and bp. There is no such option now.

small berry Sep 23, 2020, 3:10 AM

#

It’s Hacker

📎 video0.mp4

vagrant path Sep 23, 2020, 3:11 AM

#

@vagrant onyx can i use diffrent dns server? is that safe?

vagrant onyx Sep 23, 2020, 3:11 AM

#

@warped parcel bounce challenge is removed its might come back in future
You can read this also

#questions message

warped parcel Sep 23, 2020, 3:11 AM

#

🤦‍♂️

storm flumeBOT Sep 23, 2020, 3:11 AM

#

Hello, @small berry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vagrant onyx Sep 23, 2020, 3:11 AM

#

@vagrant onyx can i use diffrent dns server? is that safe?
@vagrant path yes
You can use 1.1.1.1 or 8.8.8.8
They are the safe one

vagrant forum Sep 23, 2020, 3:12 AM

#

@warped parcel, yes the weekly report was removed.

vagrant path Sep 23, 2020, 3:12 AM

#

@vagrant path yes
You can use 1.1.1.1 or 8.8.8.8
They are the safe one
@vagrant onyx thanks man

warped parcel Sep 23, 2020, 3:12 AM

#

And they didn't care to tell us 😑@vagrant forum

vagrant onyx Sep 23, 2020, 3:13 AM

#

@warped parcel maybe
You can read in that link

warped parcel Sep 23, 2020, 3:14 AM

#

👍

grave slate Sep 23, 2020, 3:14 AM

#

my PUBG is broken. I have no comms. I’ve tried redownloading game, repairing game, clearing cache. nothing works. I have a league tmrw, how do I fix ;—;

vagrant forum Sep 23, 2020, 3:16 AM

#

Try changing your DNS settings, @grave slate. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1.

grave slate Sep 23, 2020, 3:16 AM

#

what is DNS ;—;

storm flumeBOT Sep 23, 2020, 3:16 AM

#

Please refer to subpoint 4.5 in #faq for further information, @grave slate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

crimson yacht Sep 23, 2020, 3:17 AM

#

Hey my rank was 490 at the time of refreshing but i dint get Conqueror , why like this?
Even now my rank is 495 only i was awake till 6

night cloak Sep 23, 2020, 3:19 AM

#

@crimson yacht can you show me what rank you were looking at.

crimson yacht Sep 23, 2020, 3:19 AM

#

📎 IMG-20200923-WA0003.jpg

night cloak Sep 23, 2020, 3:20 AM

#

@crimson yacht just show the in game ranking, the time isn’t necessary.

crimson yacht Sep 23, 2020, 3:21 AM

#

This is the rank , 495

night cloak Sep 23, 2020, 3:21 AM

#

rip On youtube + telegram their r soo many hackers and hack sellers they r promoting hax -- for that legit gamers cant play nicely

storm flumeBOT Sep 23, 2020, 3:21 AM

#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

night cloak Sep 23, 2020, 3:22 AM

#

wow

crimson yacht Sep 23, 2020, 3:22 AM

#

📎 IMG-20200923-WA0004.jpg

vagrant onyx Sep 23, 2020, 3:22 AM

#

@crimson yacht so what the issue ?

#

For chatting in #chat or #pubg-mobile

night cloak Sep 23, 2020, 3:23 AM

#

@crimson yacht how many hours ago was that ?

crimson yacht Sep 23, 2020, 3:23 AM

#

5 hrs ago it was around 420 now only it is 493

night cloak Sep 23, 2020, 3:23 AM

#

wow ipad

polar marshBOT Sep 23, 2020, 3:24 AM

#

@tacit rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx Sep 23, 2020, 3:24 AM

#

@crimson yacht @crimson yacht you slept your rank might went above 500 before 00:00 UTC

crimson yacht Sep 23, 2020, 3:24 AM

#

No i dint sleep

night cloak Sep 23, 2020, 3:24 AM

#

lol

vagrant onyx Sep 23, 2020, 3:25 AM

#

And maybe you played after 00:00 UTC than you will not get promoted to conqueror

night cloak Sep 23, 2020, 3:25 AM

#

It wasn’t five hours ago you needed to be top 500 it was 3 hours and 25 minutes ago.

crimson yacht Sep 23, 2020, 3:26 AM

#

No no no my rank was 329 then i kept my ipad aside watching movie then till now i thought I would get the title, then one more thing i dint sleep at all

night cloak Sep 23, 2020, 3:26 AM

#

You could’ve been taken over in the last minute, unfortunately there’s nothing we can do for you.

crimson yacht Sep 23, 2020, 3:26 AM

#

Ok fine before five hours 429 then after that my rank dint even exceed

night cloak Sep 23, 2020, 3:27 AM

#

It wouldn’t gone up in 1 and a half hours. You would’ve been way out of the top 500.

crimson yacht Sep 23, 2020, 3:27 AM

#

📎 Screenshot_20200923-084248.jpg

vagrant onyx Sep 23, 2020, 3:27 AM

#

@crimson yacht you need to watch out

#

Next time

#

Just also try to rest the game

crimson yacht Sep 23, 2020, 3:28 AM

#

What do you say about this? Last season ace 26 star i was not even placed on top 100

vagrant onyx Sep 23, 2020, 3:28 AM

#

To refresh your rank

crimson yacht Sep 23, 2020, 3:29 AM

#

Any way i was conscious about my rank and i know for IST it is 5.30 Am and at that time my rank was 490 only

vagrant onyx Sep 23, 2020, 3:29 AM

#

What do you say about this? Last season ace 26 star i was not even placed on top 100
@crimson yacht i say cheater increase every season
and Tencent take down cheater

crimson yacht Sep 23, 2020, 3:30 AM

#

Hey i am not cheater go check stats and profile and even see game play i play with live only!!!!

night cloak Sep 23, 2020, 3:30 AM

#

suspicious i got killed by cheater squad 2 days ago they r high jumping + killing pple from ground each have 25 kills btw they r walking alone and flying car and around 70 kills full squad did

#

3 r crown and 1 at ace

edgy shard Sep 23, 2020, 3:31 AM

#

Any pubg secrets?

storm flumeBOT Sep 23, 2020, 3:31 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

signal sundial Sep 23, 2020, 3:31 AM

#

pubgm_panned2

vagrant onyx Sep 23, 2020, 3:32 AM

#

Any pubg secrets?
@edgy shard not really

edgy shard Sep 23, 2020, 3:32 AM

#

;(

night cloak Sep 23, 2020, 3:33 AM

#

😵

crimson yacht Sep 23, 2020, 3:34 AM

#

📎 Screenshot_20200923-084248.jpg

#

@night cloak what do you say about this?

polar marshBOT Sep 23, 2020, 3:37 AM

#

@hybrid owl:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 23, 2020, 3:42 AM

#

@crimson yacht that you played a lot, you may move to a discussion channel now as you’ve already been answered.

polar marshBOT Sep 23, 2020, 3:44 AM

#

@left storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eternal phoenix Sep 23, 2020, 3:53 AM

#

My facebook has been hacked and My account has been linked with Gmail and Facebook not mine, I only have the third link now, please help I need to get that person out of my account

storm flumeBOT Sep 23, 2020, 3:55 AM

#

You can contact the customer service via the game settings, @eternal phoenix. Refer to subpoint 5.3 in #faq for further instructions.

light stirrup Sep 23, 2020, 3:56 AM

#

I have a question. Are you sleeping.its enough we pakistani gamers have been facing server delay issue for more than 10 days although our ping is 50 to 60 but feel like playing at a ping of 900ms .why you are not solving this issue.you are not serious in solving this issue.shame on you winner

#

How much do you need for solving this issue.we can't do rank push and rp missions in this situation

green belfry Sep 23, 2020, 3:58 AM

#

I reported a hacker... But he is still playing to cheat so many people

night cloak Sep 23, 2020, 3:59 AM

#

@green belfry please wait patiently for the team to investigate your report.

#

@light stirrup please let your frustrations be known via #old unfortunately we cannot assist any further with this query.

green belfry Sep 23, 2020, 4:00 AM

#

May I get any notification after his account banned??

night cloak Sep 23, 2020, 4:00 AM

#

Did you report them in game ?

green belfry Sep 23, 2020, 4:01 AM

#

@night cloak yes

night cloak Sep 23, 2020, 4:02 AM

#

@green belfry then yes if they’re banned successfully you should get a notification. It’ll be in your in game mail.

green belfry Sep 23, 2020, 4:02 AM

#

@night cloak Tq

surreal nacelle Sep 23, 2020, 4:08 AM

#

Can gameloop users participate for video review system?

celest shadow Sep 23, 2020, 4:15 AM

#

Of course, @surreal nacelle. You can apply for it.

crystal moat Sep 23, 2020, 4:22 AM

#

سلام عليكم ممكن دعم فني مساعدة بليز

storm flumeBOT Sep 23, 2020, 4:22 AM

#

Please do not use languages other than English, @crystal moat. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

burnt pier Sep 23, 2020, 4:23 AM

#

Why cheater support is closed how can we report ?

marsh sage Sep 23, 2020, 4:23 AM

#

@clear spindle I have send you a link of the glitch you have asked for. Please check that.

storm flumeBOT Sep 23, 2020, 4:24 AM

#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @graceful silo:

:white_small_square: http://bit.ly/37Lgfbm

jovial cedar Sep 23, 2020, 4:24 AM

#

NIce survey you got there. Great job!!!!!!

📎 image0.png

clear spindle Sep 23, 2020, 4:25 AM

#

Try clearing the app cache.

#

@marsh sage sure.

storm flumeBOT Sep 23, 2020, 4:25 AM

#

Hello, @burnt pier!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

jovial cedar Sep 23, 2020, 4:25 AM

#

We went your feedback. It is important to us. Invalid URL.

celest shadow Sep 23, 2020, 4:26 AM

#

The survey page is working fine for me, @jovial cedar. You may try clearing your application cache as suggested by Rock.

📎 Screenshot_20200923-122602_PUBG_MOBILE.jpg

heavy lark Sep 23, 2020, 4:26 AM

#

Hi guys you have to fix the server quickly cuz every player going out side of pubg my friends made me to download cod remember every second your losing 1 player

jovial cedar Sep 23, 2020, 4:27 AM

#

They really need to hire competent people.

burnt pier Sep 23, 2020, 4:28 AM

#

Hello, @burnt pier!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@storm flume my Friend I reported many in this page but it is not working
No one saw my videos for 10 days I don’t want this page

heavy lark Sep 23, 2020, 4:28 AM

#

@jovial cedar ?

jovial cedar Sep 23, 2020, 4:29 AM

#

It is pretty obvious they don’t have competent people working on the dev team. The surgery issue. Cheaters. 90 FPS issue.

vivid pike Sep 23, 2020, 4:29 AM

#

Is this true pubg ban in US???😑

jovial cedar Sep 23, 2020, 4:30 AM

#

Would be funny if true

vivid pike Sep 23, 2020, 4:30 AM

#

I got see a news on internet thats why i am making sure

jovial cedar Sep 23, 2020, 4:30 AM

#

Probably started by some Indian cheater who is mad because I can play PUBG in Murica and he can’t

graceful silo Sep 23, 2020, 4:30 AM

#

When will 90 FPS Came In Asus ROG 2?

vivid pike Sep 23, 2020, 4:31 AM

#

Tell me if this is true so that i forget about new spin

jovial cedar Sep 23, 2020, 4:31 AM

#

Modi play Thanos and snap PUBG. Now you play PABJE

celest shadow Sep 23, 2020, 4:31 AM

#

Kindly move to a discussion channel if you no longer have an inquiry, @jovial cedar.

#

There are no official news of such, @vivid pike.

vivid pike Sep 23, 2020, 4:32 AM

#

@celest shadow ok thnx

hollow scroll Sep 23, 2020, 4:33 AM

#

Will India Bonus Challenge return???

heavy lark Sep 23, 2020, 4:34 AM

#

I wanna know when the pubg will fix servers !

storm flumeBOT Sep 23, 2020, 4:36 AM

#

Please refer to this channel's pinned messages for further information, @hollow scroll:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

clear spindle Sep 23, 2020, 4:36 AM

#

soon ™️

twilit rune Sep 23, 2020, 4:36 AM

#

I got killed by a hacker

#

but I recorded his video

storm flumeBOT Sep 23, 2020, 4:37 AM

#

Hello, @twilit rune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

heavy lark Sep 23, 2020, 4:37 AM

#

Why no one is replying to me ?

mortal shard Sep 23, 2020, 4:39 AM

#

You from Pakistan???

#

Not talking to ya 🤦‍♂️

jovial cedar Sep 23, 2020, 4:41 AM

#

LOL India

celest shadow Sep 23, 2020, 4:47 AM

#

Do not go off-topic in the support channels, @jovial cedar.

gritty sparrow Sep 23, 2020, 4:47 AM

#

When will bonus challenge open

celest shadow Sep 23, 2020, 4:48 AM

#

@gritty sparrow

📎 20200910_154111-1.jpg

gritty sparrow Sep 23, 2020, 4:49 AM

#

@celest shadow Okay Thanks

signal quail Sep 23, 2020, 4:57 AM

#

Why weekly Report Is Not Showing In Event section ?

#

It's Coming In Some Day Or Not ?

#

Any Information For Weekly Report ?

jovial cedar Sep 23, 2020, 5:01 AM

#

No

keen flower Sep 23, 2020, 5:02 AM

#

🙏

jovial cedar Sep 23, 2020, 5:02 AM

#

Tried clearing the cache and the survey still has a broken URL.

📎 image0.png

#

You know what’s funny? PUBG taking in millions like 9 figures from the game and nobody here gets paid.

keen flower Sep 23, 2020, 5:03 AM

#

Really

celest shadow Sep 23, 2020, 5:03 AM

#

@keen flower, no advertising here.

keen flower Sep 23, 2020, 5:03 AM

#

Okkk @celest shadow

heavy lark Sep 23, 2020, 5:04 AM

#

@mortal shard yes

night cloak Sep 23, 2020, 5:05 AM

#

@jovial cedar could you please try copying the link into a browser.

#

@signal quail it was removed.

jovial cedar Sep 23, 2020, 5:06 AM

#

How about they fix the URL?

night cloak Sep 23, 2020, 5:07 AM

#

@jovial cedar https://survey.mur.tencent.com/mur/?a=survey&b=32664&c=2&d=4e423661996c7b39f60cf3eb147ed9ce&l=en&openid=20515735319479592 the URL is not broken I just loaded it fine and so did piston.

celest shadow Sep 23, 2020, 5:07 AM

#

The survey URL is fine, @jovial cedar. It's an issue on your end, either your Internet connection or some other factor.

jovial cedar Sep 23, 2020, 5:07 AM

#

Did not load on my device. Just a tip. They should test this stuff before releasing it to the wild.

#

Then again I should believe an unpaid support person? There are two screen shots.

night cloak Sep 23, 2020, 5:09 AM

#

Feel free to message a paid support person via in game support if youd like, if not take our advice and stop complaining.

storm flumeBOT Sep 23, 2020, 5:09 AM

#

You can contact the customer service via the game settings, @jovial cedar. Refer to subpoint 5.3 in #faq for further instructions.

serene bone Sep 23, 2020, 5:11 AM

#

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 09-19-2030 15:07:02 Customer support E- mail - PUBGMOBILE_CS@tencentgames.com" And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.

ID- 5146259752
Nickname- DiAbLo82YT

abstract grove Sep 23, 2020, 5:11 AM

#

My friend pubg mobile mic bug problem please help to pubg mobile <@&639889499718942720>

polar marshBOT Sep 23, 2020, 5:11 AM

#

@serene bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

abstract grove Sep 23, 2020, 5:12 AM

#

Mic and speaker problem

Huawei p20 lite

night cloak Sep 23, 2020, 5:12 AM

#

@abstract grove please stop @ mentioning those roles, there’s no need.

jovial cedar Sep 23, 2020, 5:12 AM

#

Filled out the survey and got no rewards.

celest shadow Sep 23, 2020, 5:13 AM

#

Kindly send a detailed description of your issue in #old, include the following:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

Additionally, please refrain from mentioning the Community Team role, @abstract grove.

abstract grove Sep 23, 2020, 5:13 AM

#

Help bro @night cloak

night cloak Sep 23, 2020, 5:13 AM

#

Did you click the share button in game to redirect you to safari or did you fill it out form the link given @jovial cedar?

jovial cedar Sep 23, 2020, 5:14 AM

#

Redirect as was told here because the URL is invalid. You have to copy the link and redirect outside the game

night cloak Sep 23, 2020, 5:14 AM

#

Does it still say go on your achievement?

jovial cedar Sep 23, 2020, 5:15 AM

#

Yup. I gave them good reviews. I played Erangel 2.0 in beta. It is nice. They did a very good job with the reskin.

twilit rune Sep 23, 2020, 5:16 AM

#

instead of updating the graphics they should focus on fixing the bugs smh

night cloak Sep 23, 2020, 5:16 AM

#

@jovial cedar Okay click the “go” button then click the button circle in the picture below and try opening in another browser.

polar marshBOT Sep 23, 2020, 5:17 AM

#

@fast jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 23, 2020, 5:17 AM

#

@twilit rune suggestions are welcome via #old.

polar marshBOT Sep 23, 2020, 5:17 AM

#

@viscid gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warm dove Sep 23, 2020, 5:24 AM

#

When
bonus challenge will return

iron pike Sep 23, 2020, 5:25 AM

#

📎 Screenshot_20200914_200412.jpg

calm ether Sep 23, 2020, 5:27 AM

#

Is there a way to disable the rolling animation when landing?
I hate this bc it makes me lag

night cloak Sep 23, 2020, 5:29 AM

#

@warm dove no ETA.

#

@calm ether just click your punch button, there’s not setting to disabled it.

@iron pike try a different connection.

iron pike Sep 23, 2020, 5:31 AM

#

@night cloak still facing this problem

night cloak Sep 23, 2020, 5:32 AM

#

Restart your router and try changing your DNS please refer to #faq subpoint 4.5 for futher instruction.

steel coral Sep 23, 2020, 5:33 AM

#

Did they stopped giving weekly report?

night cloak Sep 23, 2020, 5:33 AM

#

@steel coral yes.

modern swan Sep 23, 2020, 5:37 AM

#

Why I cant find weekly report?

clear spindle Sep 23, 2020, 5:37 AM

#

It has been removed

modern swan Sep 23, 2020, 5:38 AM

#

It will be back again or not?

clear spindle Sep 23, 2020, 5:39 AM

#

maybe no information about that yet.

pearl notch Sep 23, 2020, 5:40 AM

#

Bonus challenge not showing

storm flumeBOT Sep 23, 2020, 5:41 AM

#

Please refer to this channel's pinned messages for further information, @pearl notch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

Hello, @hallow grove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

hallow grove Sep 23, 2020, 5:41 AM

#

Do something about these cheaters

spring zephyr Sep 23, 2020, 5:41 AM

#

Read what @storm flume just said suspicious

twilit rune Sep 23, 2020, 5:42 AM

#

how do you get to that @daring panther category?

storm flumeBOT Sep 23, 2020, 5:42 AM

#

Your level is defined by your Discord server activity, @twilit rune. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

#

This command is disabled in this channel, @twilit rune. Please execute the command in #481204134859505684 instead.

spring zephyr Sep 23, 2020, 5:43 AM

#

@twilit rune Please use #discord next time if your question is related to this server.

twilit rune Sep 23, 2020, 5:43 AM

#

alright

night cloak Sep 23, 2020, 5:45 AM

#

Goes anyone know when will bones challenge come back ?

clear spindle Sep 23, 2020, 5:45 AM

#

https://media.discordapp.net/attachments/675100185994723339/753596191593332796/20200910_154111.jpg?width=1000&height=499

vivid geyser Sep 23, 2020, 5:45 AM

#

@storm flume

storm flumeBOT Sep 23, 2020, 5:46 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @vivid geyser. Remember to read through #faq before asking questions in the support channels.

scenic grove Sep 23, 2020, 5:50 AM

#

i think there a bug in this game that when i lower my volume i cant move switch guns using key board i can do everything else

clear spindle Sep 23, 2020, 5:51 AM

#

@scenic grove are you on emulator ??

scenic grove Sep 23, 2020, 5:51 AM

#

yes btw i am a yt

storm flumeBOT Sep 23, 2020, 5:51 AM

#

You can now access #emulator-chat and #emulator-support, @scenic grove. Revert this at any time by sending .emulator in #481204134859505684.

glacial beacon Sep 23, 2020, 5:52 AM

#

How to register for crew challenge

polar marshBOT Sep 23, 2020, 5:55 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

charred zealot Sep 23, 2020, 5:55 AM

#

If i’ve unlinked the google play from my account , in how many days i will be able to link to Apple id?

clear spindle Sep 23, 2020, 5:56 AM

#

The unlink request takes 7 days and you can link Apple ID after that, @charred zealot.

clever island Sep 23, 2020, 5:57 AM

#

@clear spindle you can help me pliss? 🙇🏻‍♀️

charred zealot Sep 23, 2020, 5:57 AM

#

alright

reef crown Sep 23, 2020, 5:57 AM

#

Does Samurai Ops Oufit from Royal Pass come with its own emote or no?

storm flumeBOT Sep 23, 2020, 5:57 AM

#

You can contact the customer service via the game settings, @clever island. Refer to subpoint 5.3 in #faq for further instructions.

indigo storm Sep 23, 2020, 6:00 AM

#

How to complete witness of truth achievement

clear spindle Sep 23, 2020, 6:03 AM

#

Unfortunately you have to complete that in v0.19, @indigo storm.

slim halo Sep 23, 2020, 6:10 AM

#

I need m416 glacier skin redeem codes

low trench Sep 23, 2020, 6:11 AM

#

Wtf

clear spindle Sep 23, 2020, 6:11 AM

#

There are no Redeem codes for that, open crates you'll get it if you're lucky.

low trench Sep 23, 2020, 6:12 AM

#

Lmao who asksm416 glacier skins redeem codes there is no such thing like this

clear spindle Sep 23, 2020, 6:12 AM

#

humans.

polar marshBOT Sep 23, 2020, 6:17 AM

#

@ivory arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jaunty ridge Sep 23, 2020, 6:17 AM

#

@clear spindle the server still is fixing?

simple epoch Sep 23, 2020, 6:19 AM

#

Will update come today to fix Pakistani servers?

jaunty ridge Sep 23, 2020, 6:21 AM

#

@sand path @celest shadow @vagrant forum

young hinge Sep 23, 2020, 6:22 AM

#

Any ideas when we will see infection mode in pubgm

storm flumeBOT Sep 23, 2020, 6:22 AM

#

We currently do not have a specific release date for the upcoming update, @young hinge. Once we do, we will publish further information in #news.

spring zephyr Sep 23, 2020, 6:23 AM

#

@simple epoch @jaunty ridge You can join the Pakistan server if you need any support for that issues. Link in #735483472432594994 (subpoint 3.1)

jaunty ridge Sep 23, 2020, 6:24 AM

#

@spring zephyr I didn't ask about pakistan server

spring zephyr Sep 23, 2020, 6:24 AM

#

suspicious

#

Then?

jaunty ridge Sep 23, 2020, 6:24 AM

#

@spring zephyr the server is still fixing?

spring zephyr Sep 23, 2020, 6:25 AM

#

You mean the server maintenance?

jaunty ridge Sep 23, 2020, 6:25 AM

#

@spring zephyr yes

spring zephyr Sep 23, 2020, 6:26 AM

#

The remaining parts will be finished during September 23, @jaunty ridge. dunno

jaunty ridge Sep 23, 2020, 6:26 AM

#

@spring zephyr so it will be done tonight

abstract grove Sep 23, 2020, 6:30 AM

#

@jovial cedar ID-5194797494
Device- huawei p20lite
Wifi/cellular - jio(cellular)
Country - india

Mic and speaker problem

distant lantern Sep 23, 2020, 6:31 AM

#

Where can I offer information? I did further research and found an answer to a question I asked earlier.

Where can we ensure work is being done to update the game with the new iOS requirements?

spring zephyr Sep 23, 2020, 6:33 AM

#

@abstract grove Try changing your DNS to 1.1.1.1 and secondary DNS to 1.0.0.1

abstract grove Sep 23, 2020, 6:35 AM

#

App name bro @spring zephyr

storm flumeBOT Sep 23, 2020, 6:35 AM

#

Please refer to subpoint 4.5 in #faq for further information, @abstract grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

calm fractal Sep 23, 2020, 6:40 AM

#

Ios14 make me have problems cant hear my teammates

sacred veldt Sep 23, 2020, 6:41 AM

#

Why bonus challenge is locked?

night cloak Sep 23, 2020, 6:41 AM

#

@sacred veldt same question

sacred veldt Sep 23, 2020, 6:42 AM

#

Will it unlocke soon

night cloak Sep 23, 2020, 6:42 AM

#

Idk

storm flumeBOT Sep 23, 2020, 6:42 AM

#

Please refer to this channel's pinned messages for further information, @sacred veldt @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

sacred veldt Sep 23, 2020, 6:42 AM

#

Or not going to come

polar marshBOT Sep 23, 2020, 6:45 AM

#

@candid arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 23, 2020, 6:46 AM

#

still facing server down issues, can somebody please forward the issue to PUBG

oak path Sep 23, 2020, 6:55 AM

#

Ios14 make me have problems cant hear my teammates
@calm fractal IOS is kinda having issues with a number of other games.

polar marshBOT Sep 23, 2020, 6:58 AM

#

@old saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle Sep 23, 2020, 6:58 AM

#

same old copy paste.

brave wolf Sep 23, 2020, 7:02 AM

#

@spring zephyr pubgm sucks : suspicious

📎 Screenshot_2020-09-23-12-19-31-58_dac7cc7571c39b392df64923967cf7da.jpg

spring zephyr Sep 23, 2020, 7:02 AM

#

@brave wolf You got banned?

brave wolf Sep 23, 2020, 7:02 AM

#

Partner id bro

spring zephyr Sep 23, 2020, 7:03 AM

#

Tell him/her to contact in-game customer service if they really didn't cheated. We don't deal with account suspension issues here .

brave wolf Sep 23, 2020, 7:04 AM

#

Expected Answer.why i comed this support idk

gritty glade Sep 23, 2020, 7:04 AM

#

Expected Answer.why i comed this support idk
@brave wolf

So True.

storm flumeBOT Sep 23, 2020, 7:05 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

gritty glade Sep 23, 2020, 7:05 AM

#

@brave wolf

Contact PUBGM Via Email & Twitter.

This is the best way.

brave wolf Sep 23, 2020, 7:05 AM

#

Pubgm dont have dm in twitter suspicious

gritty glade Sep 23, 2020, 7:06 AM

#

Pubgm dont have dm in twitter
@brave wolf

Tweet them & tag PUBGM.

spring zephyr Sep 23, 2020, 7:06 AM

#

@gritty glade @brave wolf Only in-game customer service can help you with account related issues.

brave wolf Sep 23, 2020, 7:06 AM

#

Email redirecting to cs suspicious

viscid willow Sep 23, 2020, 7:06 AM

#

my tdm doesn't start i have good internet

spring zephyr Sep 23, 2020, 7:07 AM

#

@viscid willow Can you explain your issue in detail?

viscid willow Sep 23, 2020, 7:07 AM

#

when i start tdm i got not guns i can't see people no enemy its like i am alone in whole tdm no guns if i got gun i got 5 bullets only and match stuck at 1 sec and when ever match start after i died its start happening again

abstract grove Sep 23, 2020, 7:08 AM

#

Twitter id please sent , pubgm @gritty glade

spring zephyr Sep 23, 2020, 7:08 AM

#

@brave wolf You have been already answered, you can move to a discussion channel now.

gritty glade Sep 23, 2020, 7:08 AM

#

Twitter id please sent , pubgm @gritty glade
@abstract grove
PUBG MOBILE

spring zephyr Sep 23, 2020, 7:08 AM

#

@viscid willow Can you share a small clip of it happening?

viscid willow Sep 23, 2020, 7:09 AM

#

@spring zephyr i can give you ss

night cloak Sep 23, 2020, 7:10 AM

#

@abstract grove what seems to be your issue ?

mild reef Sep 23, 2020, 7:10 AM

#

Hello guys I have problem someone took the password and entered my account, and whenever I try to log in its says I need a newer version of PUBG. Meanwhile I have the newest version of pubg. Can anyone please help me? Its a Mythic Fashion account.

storm flumeBOT Sep 23, 2020, 7:11 AM

#

You can contact the customer service via the game settings, @mild reef. Refer to subpoint 5.3 in #faq for further instructions.

viscid willow Sep 23, 2020, 7:12 AM

#

@spring zephyr

📎 unknown.png

mild reef Sep 23, 2020, 7:12 AM

#

@storm flume I cannot access my account to contact costumer service

spring zephyr Sep 23, 2020, 7:12 AM

#

@viscid willow Have you tried repairing the game?

viscid willow Sep 23, 2020, 7:12 AM

#

did all

#

nothing happends i tried so much after pubg unbanned in pakistan this start happening

mild reef Sep 23, 2020, 7:14 AM

#

@spring zephyr Hello guys I have problem someone took the password and entered my account, and whenever I try to log in its says I need a newer version of PUBG. Meanwhile I have the newest version of pubg. Can anyone please help me? Its a Mythic Fashion account.

night cloak Sep 23, 2020, 7:14 AM

#

@mild reef you do not need to access your account click this help button up top right.

📎 image0.png

#

plz help

📎 Screenshot_11.png

pearl notch Sep 23, 2020, 7:14 AM

#

Any idea about bonus challenge ?

spring zephyr Sep 23, 2020, 7:14 AM

#

@viscid willow Your country and ISP?

polar marshBOT Sep 23, 2020, 7:14 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 23, 2020, 7:15 AM

#

Please refer to this channel's pinned messages for further information, @pearl notch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

spring zephyr Sep 23, 2020, 7:16 AM

#

@pearl notch Please avoid repeating the same question over and over again, you have been already answered multiple times. You will get muted if you will repeat.

oak path Sep 23, 2020, 7:16 AM

#

Hello guys I have problem someone took the password and entered my account, and whenever I try to log in its says I need a newer version of PUBG. Meanwhile I have the newest version of pubg. Can anyone please help me? Its a Mythic Fashion account.
@mild reef either version file is updated or someone logged into ios device. Once logged into ios, u cant log back into android

viscid willow Sep 23, 2020, 7:19 AM

#

@spring zephyr pakistan and PTCL 20 mb net speed

spring zephyr Sep 23, 2020, 7:20 AM

#

@viscid willow Try changing your DNS to 1.1.1.1 and 1.0.0.1 and see if it fixes.

viscid willow Sep 23, 2020, 7:23 AM

#

@spring zephyr actually i don't know how to change dns my all internet acess to my brother here is my internet speed

📎 unknown.png

storm flumeBOT Sep 23, 2020, 7:23 AM

#

Please refer to subpoint 4.5 in #faq for further information, @viscid willow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

cobalt current Sep 23, 2020, 7:28 AM

#

Best way to install pubgm version 1.0 ,dm me if u know the ans,india

viscid willow Sep 23, 2020, 7:29 AM

#

@spring zephyr Nothing happends

📎 unknown.png

spring zephyr Sep 23, 2020, 7:30 AM

#

It looks normal to me now suspicious

viscid willow Sep 23, 2020, 7:36 AM

#

@spring zephyr what normal you see there?

mild reef Sep 23, 2020, 7:36 AM

#

@oak path ok I will try know and let you know. Thanks

storm flumeBOT Sep 23, 2020, 7:36 AM

#

You can now access #emulator-chat and #emulator-support, @viscid willow. Revert this at any time by sending .emulator in #481204134859505684.

twin lily Sep 23, 2020, 7:37 AM

#

Anyone from india?

night cloak Sep 23, 2020, 7:37 AM

#

This isn’t a discussion channel feel free to ask this question via #pubg-mobile and or #chat.

cobalt current Sep 23, 2020, 7:37 AM

#

#chat

mild reef Sep 23, 2020, 7:41 AM

#

@oak path Sir, same problem happened when I tried IOS or Android. In both systems I have the newest version of PUBG

oak path Sep 23, 2020, 7:43 AM

#

@oak path Sir, same problem happened when I tried IOS or Android. In both systems I have the newest version of PUBG
@mild reef so, can you login via ios now and can't login via Android ?

covert edge Sep 23, 2020, 7:44 AM

#

What happened to the african server

storm flumeBOT Sep 23, 2020, 7:44 AM

#

You can contact the customer service via the game settings, @mild reef. Refer to subpoint 5.3 in #faq for further instructions.

mild reef Sep 23, 2020, 7:44 AM

#

@oak path cannot log in for both systems

#

@storm flume I contacted them but no solutions

night cloak Sep 23, 2020, 7:46 AM

#

@mild reef you’ll need to contact in game support and report your account as stolen/hacked, please understand we cannot assist you any further with account related issues.

woeful fern Sep 23, 2020, 7:47 AM

#

📎 IMG_20200923_131519.jpg

storm flumeBOT Sep 23, 2020, 7:47 AM

#

Hello, @woeful fern!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

oak path Sep 23, 2020, 7:51 AM

#

@storm flume I contacted them but no solutions
@mild reef I posted a solution but got deleted for God know what reason

foggy nova Sep 23, 2020, 7:56 AM

#

Pubg servers are not working

night cloak Sep 23, 2020, 7:59 AM

#

@foggy nova Kindly created a detailed report in #old.

honest rampart Sep 23, 2020, 8:04 AM

#

servers are not working

rancid canopy Sep 23, 2020, 8:04 AM

#

plzz fixed pakistan server plzz

tranquil karma Sep 23, 2020, 8:06 AM

#

-emulator

elder vortex Sep 23, 2020, 8:06 AM

#

-emulator

night cloak Sep 23, 2020, 8:06 AM

#

@tranquil karma @elder vortex you can access #emulator-support by typing .emulator in #481204134859505684, please state your query there.

low trench Sep 23, 2020, 8:07 AM

#

Don't use GFX guys

📎 Screenshot_20200921_143211_com.pubg.krmobile.jpg

honest rampart Sep 23, 2020, 8:07 AM

#

fix pakistani servers

elder vortex Sep 23, 2020, 8:07 AM

#

.emulator

dull marten Sep 23, 2020, 8:07 AM

#

Plz fix pubg servers
Not working in iran

night cloak Sep 23, 2020, 8:07 AM

#

@rancid canopy @honest rampart please let the Pakistan server aware of the issue, you can find the server invite link via this link https://docs.google.com/document/d/1ZOMWQy3q4rkmVUctzbPdiH23jEhCmMsobAg_7sNcmnI

Google Docs

PUBG MOBILE - Regional Discord Communities

America Brazil Hispanic Asia Indonesia Pakistan Europe Azerbaijan Albania Czech Republic France Germany Greece Italy Nordic Portugal Romania Russia Slovakia Spain Turkey UK & Ireland Middle East & North Africa Algeria Iran Middle East & North Africa

storm flumeBOT Sep 23, 2020, 8:07 AM

#

You can now access #emulator-chat and #emulator-support, @elder vortex. Revert this at any time by sending .emulator in #481204134859505684.

dull marten Sep 23, 2020, 8:09 AM

#

@vivid pike
Where are u from

night cloak Sep 23, 2020, 8:09 AM

#

@dull marten you may use a discussion channel, EG #chat and or #pubg-mobile.

exotic cedar Sep 23, 2020, 8:11 AM

#

<@&481161015728406538> please search for GTS on Facebook gaming, he is hacking on live and still don't get any punishment

night cloak Sep 23, 2020, 8:12 AM

#

@exotic cedar please do not use that role, it’s made for emergencies, you may report the user to Facebook.

exotic cedar Sep 23, 2020, 8:12 AM

#

Facebook will not do anything in that

vagrant forum Sep 23, 2020, 8:13 AM

#

Report them on Facebook and DM me the link, @exotic cedar.

dull marten Sep 23, 2020, 8:13 AM

#

@night cloak
He said I can't open pubg
So i asked where are u from?
Because my country have this problem too

exotic cedar Sep 23, 2020, 8:14 AM

#

@vagrant forum can't DM you, I already tried

night cloak Sep 23, 2020, 8:14 AM

#

Sorry about that @dull marten.

tidal cypress Sep 23, 2020, 8:15 AM

#

why servers are dead in Pakistan????

vagrant forum Sep 23, 2020, 8:15 AM

#

My DMs are open. Check yours.

exotic cedar Sep 23, 2020, 8:15 AM

#

@vagrant forum done ✅, check you DM for link

vagrant forum Sep 23, 2020, 8:15 AM

#

Please report that on the Pakistan discord server, @tidal cypress. You can find the link under subpoint 3.1 in #735483472432594994.

maiden coral Sep 23, 2020, 8:19 AM

#

📎 119961825_772369216883313_9028146685058961667_n.jpg

night cloak Sep 23, 2020, 8:19 AM

#

@maiden coral Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban.

polar marshBOT Sep 23, 2020, 8:20 AM

#

@maiden coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strong cipher Sep 23, 2020, 8:25 AM

#

Where to report cheaters

storm flumeBOT Sep 23, 2020, 8:26 AM

#

Hello, @strong cipher!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

round badger Sep 23, 2020, 8:26 AM

#

when will server get fixed in pakistan ?

pearl notch Sep 23, 2020, 8:29 AM

#

Any idea when bonus challenge will available

night cloak Sep 23, 2020, 8:29 AM

#

@round badger Please contact the Pubgm discord server Pakistan regarding your issue.

round badger Sep 23, 2020, 8:32 AM

#

what's going on pubg pakistan said contact to pubg mobile and you said contact pubg pakistan 😦

#

👀

green belfry Sep 23, 2020, 8:38 AM

#

Why weekly report not available

unreal kernel Sep 23, 2020, 8:39 AM

#

Weekly report is available now

night cloak Sep 23, 2020, 8:39 AM

#

@green belfry it was removed.

vagrant forum Sep 23, 2020, 8:40 AM

#

@pearl notch, asking that every few hours won't change our reply. There is no information as to when the bonus challenge will be back.

unreal kernel Sep 23, 2020, 8:40 AM

#

But why is bonus challenge unavailable?

night cloak Sep 23, 2020, 8:40 AM

#

@unreal kernel #questions message

green belfry Sep 23, 2020, 8:41 AM

#

@unreal kernel they need to make some changes in bonus challenge

unreal kernel Sep 23, 2020, 8:41 AM

#

@unreal kernel they need to make some changes in bonus challenge
@green belfry ok

icy night Sep 23, 2020, 8:41 AM

#

Where is bonus challenge?

storm flumeBOT Sep 23, 2020, 8:41 AM

#

Please refer to this channel's pinned messages for further information, @icy night:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

green belfry Sep 23, 2020, 8:43 AM

#

@night cloak I have a doubt
In bonus challenge they wrote that redeem option will refresh every week ..but It is not happening

night cloak Sep 23, 2020, 8:44 AM

#

Did you click the link that I just provided ?

little steeple Sep 23, 2020, 8:44 AM

#

Can we put anti aliasing mode on graphics @night cloak

icy night Sep 23, 2020, 8:45 AM

#

Ohh

night cloak Sep 23, 2020, 8:45 AM

#

Yes, that’s why it’s an option, @little steeple.

clear spindle Sep 23, 2020, 8:45 AM

#

@pearl notch Lemme just be clear for you, we currently have no information about when bonus challenge will be available in the game, repeatedly asking in here you make it to the game. Kindly avoid asking the same in here.

icy night Sep 23, 2020, 8:45 AM

#

Where is bonus challenge??

night cloak Sep 23, 2020, 8:45 AM

#

@icy night refer to this message. #questions message

green belfry Sep 23, 2020, 8:46 AM

#

@icy night It will come in a few days to make some changes

night cloak Sep 23, 2020, 8:46 AM

#

@green belfry incorrect there’s no ETA.

little steeple Sep 23, 2020, 8:47 AM

#

I dont receive many events y

icy night Sep 23, 2020, 8:48 AM

#

Any updates on PUBG Mobile Indian Version??

honest rampart Sep 23, 2020, 8:48 AM

#

please do something for pakistan servers

night cloak Sep 23, 2020, 8:48 AM

#

@little steeple it’ll be because of your in game region, feel free to let the PUBGM team via #old make sure you provide your in game region.

little steeple Sep 23, 2020, 8:48 AM

#

I messaged many times but no response

night cloak Sep 23, 2020, 8:49 AM

#

You won’t get a response @little steeple it’ll just make the PUBGM team aware.

@honest rampart please let the Pakistan server aware of the issue, you can find the server invite link via this link https://docs.google.com/document/d/1ZOMWQy3q4rkmVUctzbPdiH23jEhCmMsobAg_7sNcmnI
@night cloak

Google Docs

PUBG MOBILE - Regional Discord Communities

America Brazil Hispanic Asia Indonesia Pakistan Europe Azerbaijan Albania Czech Republic France Germany Greece Italy Nordic Portugal Romania Russia Slovakia Spain Turkey UK & Ireland Middle East & North Africa Algeria Iran Middle East & North Africa

polar marshBOT Sep 23, 2020, 8:52 AM

#

@strong cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

empty lantern Sep 23, 2020, 9:06 AM

#

Why Is The Watch Video Option Not Working

vagrant forum Sep 23, 2020, 9:06 AM

#

What do you mean, @empty lantern?

empty lantern Sep 23, 2020, 9:07 AM

#

I cant Get The Two Supply Coupon Scraps By Watching Videos In Mission Section

polar marshBOT Sep 23, 2020, 9:10 AM

#

@smoky tiger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

young hinge Sep 23, 2020, 9:10 AM

#

📎 Screenshot_2020-09-23-14-36-15-26_dac7cc7571c39b392df64923967cf7da.jpg

#

I got this glitch now where I can see my teammates playing as well as the lobby interference wow

#

I need help see this glitch I have faced today

winter solstice Sep 23, 2020, 9:15 AM

#

Servers are totally down during match

vagrant forum Sep 23, 2020, 9:20 AM

#

@strong cipher, you might have manually search their account and see if they were banned. Feedback mails aren't always sent even if the violation is confirmed.

storm flumeBOT Sep 23, 2020, 9:20 AM

#

Hello, @young hinge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

vagrant forum Sep 23, 2020, 9:22 AM

#

Their tier will be reset to Bronze if they get banned, @strong cipher.

#

The only significant change you would see is their tier being reset to bronze, @strong cipher.

night cloak Sep 23, 2020, 9:27 AM

#

Hello

How can I unlink the phone number

vagrant forum Sep 23, 2020, 9:27 AM

#

You cannot do that, @night cloak.

strong cipher Sep 23, 2020, 9:28 AM

#

The only significant change you would see is their tier being reset to bronze, @strong cipher.
@vagrant forum on that particular season?

brittle oasis Sep 23, 2020, 9:28 AM

#

Please check in video

vagrant forum Sep 23, 2020, 9:28 AM

#

Yes.

true turret Sep 23, 2020, 9:28 AM

#

turk varmı,

night cloak Sep 23, 2020, 9:29 AM

#

But I lost my number

true turret Sep 23, 2020, 9:29 AM

#

hello support where ı need help!!!!!,

storm flumeBOT Sep 23, 2020, 9:30 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @true turret. Remember to read through #faq before asking questions in the support channels.

true turret Sep 23, 2020, 9:30 AM

#

where

vagrant forum Sep 23, 2020, 9:30 AM

#

@night cloak, there isn't a feature to remove or change the phone number yet. You may try to contact the in-game customer service and ask them to unlink it for you.

late blaze Sep 23, 2020, 9:36 AM

#

Does the game booster also belong to third-party software? Can't it be used?

true turret Sep 23, 2020, 9:37 AM

#

amına koyayımkım ılgılenıyor lan bu amına koydugumn dıskort uyla

storm flumeBOT Sep 23, 2020, 9:38 AM

#

Please do not use languages other than English, @true turret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

true turret Sep 23, 2020, 9:38 AM

#

ıneed help who are support message me pls

#

support message me please

vagrant forum Sep 23, 2020, 9:40 AM

#

It's fine as long as those do not change the game files, @late blaze. But most of the third-party game booster softwares do change the files and there is no way for a normal user to find out if the files were changed. So I would recommend you to not use any game boosters other than the one pre-installed on your device.

vernal ivy Sep 23, 2020, 9:40 AM

#

Halo help me my account ban when I updated the game

vagrant forum Sep 23, 2020, 9:40 AM

#

@true turret, what exactly do you need help with?

true turret Sep 23, 2020, 9:40 AM

#

I'm going crazy guys, please help me now !!!!

vagrant forum Sep 23, 2020, 9:41 AM

#

@vernal ivy, can you please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

night cloak Sep 23, 2020, 9:42 AM

#

Pubg what happened to our African server has it gone offline is it not coming back? Us South Africans are playing on 200 ping on Europe server struggling with the amount of hacker that are on this server please bring our server back

ID: 5448465588
Device:iPhone 7
WiFi
Country: South Africa

vernal ivy Sep 23, 2020, 9:43 AM

#

User id: 5724358242
Device :honor play
Mobile data
Country :india

polar marshBOT Sep 23, 2020, 9:43 AM

#

@vernal ivy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 23, 2020, 9:46 AM

#

I need help

storm flumeBOT Sep 23, 2020, 9:46 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak Sep 23, 2020, 9:47 AM

#

Anyone here.I want to remove my Facebook access from game.Somone hacked it but I have access to it at this moment.I removed pubg from fb apps but still if he login from fb my account gets started

#

I can't unlink fb from game as currently my gplay account is he unlinked plz helo

storm flumeBOT Sep 23, 2020, 9:48 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT Sep 23, 2020, 9:49 AM

#

@ebon ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 23, 2020, 9:50 AM

#

I was asking isn't their any way to remove fb access from fb

stable condor Sep 23, 2020, 9:54 AM

#

pubgmRp15

unborn nacelle Sep 23, 2020, 9:55 AM

#

hello, there are developers here who can really help. write please. I need help ...

oak path Sep 23, 2020, 9:55 AM

#

There is something for.that.....go.to settings, then apps or something like that.... U can manually remove apps from there, whichever was linking using your fb > I was asking isn't their any way to remove fb access from fb
@night cloak

night cloak Sep 23, 2020, 9:56 AM

#

Solider bro i remove from it but if I try to again login in pubg from that they again start it from my account

vagrant forum Sep 23, 2020, 9:57 AM

#

If you can still access your Facebook account then change your password and enable two factor authentication, @night cloak. You can also remove the login from other devices through the Facebook security settings.

storm flumeBOT Sep 23, 2020, 9:57 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @unborn nacelle. Remember to read through #faq before asking questions in the support channels.

night cloak Sep 23, 2020, 9:58 AM

#

I want to REMOVE it now.He gains access I don't know how even if I do anything

vagrant forum Sep 23, 2020, 9:59 AM

#

If you follow the steps I mentioned, he will no longer have access to your Facebook account. You should be able to unlink the account from your game account easily once that is done.

lucid grove Sep 23, 2020, 10:01 AM

#

@vagrant forum I am not able to invite players in my crew

vagrant forum Sep 23, 2020, 10:03 AM

#

Ask them to request for joining the crew through your profile and see if that works, @lucid grove.

empty lantern Sep 23, 2020, 10:03 AM

#

I Am Seeing Videos But it Is Not Counting
Its Always 0/3
I have seen More Than 10 videos
But Still Its Zero
Pubg Can You Help With That

#

Anyone Pls Help with This Glitch

raw stone Sep 23, 2020, 10:10 AM

#

@polar marsh @polar marsh @polar marsh @polar marsh

Dear Pubg Team,

Recently I have received a message "Your account will be banned for violating regulations unlocks on 09-20-2030 16:20:01 Customer support E- mail - PUBGMOBILE_CS@tencentgames.com" And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.

ID : 5151278591
Nickname : REĐĐ๏T46
Last Teir: Diamond 1
My Device : Realme 5 pro
Country : India
Wifi

Please sir give my account back
Thank you sir.🙏🙏

polar marshBOT Sep 23, 2020, 10:11 AM

#

@raw stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 23, 2020, 10:12 AM

#

Neko if I unlink fb from pubg it take 7 day time .If he login in 7 days through fb will it open

vagrant forum Sep 23, 2020, 10:15 AM

#

That is why I said change your password, enable two-factor authentication and remove login from all the other device through the Facebook security settings. He will no longer be able to access your Facebook or the game account if you do that, @night cloak.

#

Neko if I unlink fb from pubg it take 7 day time .If he login in 7 days through fb will it open
@night cloak, if he opens then game the unlinking process is automatically cancelled.

night cloak Sep 23, 2020, 10:18 AM

#

Oh k

lunar iris Sep 23, 2020, 10:33 AM

#

Where i can report hackers with video evidence ?

near pecan Sep 23, 2020, 10:35 AM

#

Can anyone send me pubg kr discord link?

lunar iris Sep 23, 2020, 10:37 AM

#

Any admin here ???

storm flumeBOT Sep 23, 2020, 10:37 AM

#

Hello, @lunar iris!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vagrant forum Sep 23, 2020, 10:37 AM

#

There isn't one, @near pecan.

near pecan Sep 23, 2020, 10:38 AM

#

Ok @vagrant forum

north turtle Sep 23, 2020, 10:45 AM

#

Can everyone plz report my hacked pubg account 5236686048.... Someone hacked my facebook and has sold it and someone else is using it and playing games in Europe server

@Maddy tell me ur real acc i will report there

left drum Sep 23, 2020, 10:46 AM

#

is 90fps available in one plus nord?

storm flumeBOT Sep 23, 2020, 10:47 AM

#

You can contact the customer service via the game settings, @north turtle. Refer to subpoint 5.3 in #faq for further instructions.

spring zephyr Sep 23, 2020, 10:48 AM

#

@left drum I don't think so.

barren dock Sep 23, 2020, 10:55 AM

#

I can open PUBG mobile and I can open the voice messages but I can’t hear or speak even that they are open, I have tried everything, restart, delete and reinstall, I am sure that the mic is enabled in settings and everything, but it won’t work! Not just me! So what i can do?

frigid swift Sep 23, 2020, 10:55 AM

#

Hello we are The Godfather e-sport electronic we just want to let you know that's next month we will do a championship in the Middle East it will worth $20000 ( twenty thousand dollars) we hope to develop electronic sports and we would like your cooperation with us We want the upgraded room like the pmco rooms to make the championship

storm flumeBOT Sep 23, 2020, 10:58 AM

#

Please refer to this channel's pinned messages for further information, @frigid swift:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

cunning ruin Sep 23, 2020, 10:59 AM

#

@spring zephyr no eta on the server still?

#

its so unfair we cant push or play or have fun while others are slaying lobbies and streaming with no problems, first we dead with the cheaters and now with the lag? @spring zephyr

#

its been a week ffs

little roost Sep 23, 2020, 11:24 AM

#

Bruh when the server gonna fixed? of pakistan?

vagrant forum Sep 23, 2020, 11:25 AM

#

No, @blazing igloo.

blazing igloo Sep 23, 2020, 11:26 AM

#

Ok thank you 👍

tame vale Sep 23, 2020, 11:26 AM

#

When is the African server coming back please?

#

?

night cloak Sep 23, 2020, 11:27 AM

#

@vagrant forum

#

Why the servers are so bad nowadays? @vagrant forum

tame vale Sep 23, 2020, 11:28 AM

#

@vagrant forum when is the African server coming back?🙄

night cloak Sep 23, 2020, 11:28 AM

#

Reply plzz

vagrant forum Sep 23, 2020, 11:29 AM

#

Region, @night cloak?

tame vale Sep 23, 2020, 11:29 AM

#

@vagrant forum ?

vagrant forum Sep 23, 2020, 11:30 AM

#

No information, @tame vale.

tame vale Sep 23, 2020, 11:30 AM

#

@vagrant forum any idea why its gone?

night cloak Sep 23, 2020, 11:31 AM

#

@vagrant forum Pakistan

maiden pilot Sep 23, 2020, 11:31 AM

#

Where can I find the Indian discord server @vagrant forum

vagrant forum Sep 23, 2020, 11:31 AM

#

Google, @maiden pilot.

#

@night cloak, please join the Pakistan discord server as they are the ones who can reply you on that matter and also provide you updates as to when it may get fixed.

night cloak Sep 23, 2020, 11:33 AM

#

Can I get link in private?

vagrant forum Sep 23, 2020, 11:33 AM

#

You can find the link in #735483472432594994 under sub point 3.1.

📎 Screenshot_20200923-003537_Discord.jpg

#

Go over to the channel and click on the blue text which says 'regional communities'.

broken vapor Sep 23, 2020, 11:41 AM

#

Hi guys

granite harness Sep 23, 2020, 11:42 AM

#

How I can unb

sharp matrix Sep 23, 2020, 11:45 AM

#

My merit was decreased because i killed my team mate, with his permission i killed him as he was stuck in window and cannot move so i tried to knock him so that he comes out.

storm flumeBOT Sep 23, 2020, 11:45 AM

#

Hello, @broken vapor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

broken vapor Sep 23, 2020, 11:45 AM

#

Which day has been pubg mobile was return in india

vagrant forum Sep 23, 2020, 11:45 AM

#

Report them on facebook, @hollow pumice.

zealous patio Sep 23, 2020, 11:49 AM

#

Hi

storm flumeBOT Sep 23, 2020, 11:49 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @zealous patio. Remember to read through #faq before asking questions in the support channels.

gritty crest Sep 23, 2020, 11:50 AM

#

Bahi my pubg mobile acc is hacked

night cloak Sep 23, 2020, 11:50 AM

#

English only

gritty crest Sep 23, 2020, 11:51 AM

#

Hello @polar marsh my acc is hacked

storm flumeBOT Sep 23, 2020, 11:52 AM

#

You can contact the customer service via the game settings, @gritty crest. Refer to subpoint 5.3 in #faq for further instructions.

hexed kettle Sep 23, 2020, 11:54 AM

#

@polar marsh When pubg will unban in India?

uneven rapids Sep 23, 2020, 11:58 AM

#

W

#

Oof is anyone have probs after server maintenance

hexed kettle Sep 23, 2020, 11:59 AM

#

@storm flume when pubg will unban in india

hollow pumice Sep 23, 2020, 12:04 PM

#

Pubgm reddit link please

onyx cairn Sep 23, 2020, 12:04 PM

#

In #735483472432594994 @hollow pumice

proper rover Sep 23, 2020, 12:04 PM

#

can someone please reply that when will be back bonus challenge again ???

vagrant path Sep 23, 2020, 12:06 PM

#

@storm flume when pubg will unban in india
@hexed kettle never

hexed kettle Sep 23, 2020, 12:07 PM

#

@vagrant path lol

vagrant path Sep 23, 2020, 12:07 PM

#

its defend on goverment

celest shadow Sep 23, 2020, 12:10 PM

#

@proper rover

📎 20200910_154111.jpg

#

There is no ETA, @proper rover.

storm flumeBOT Sep 23, 2020, 12:12 PM

#

You can contact the customer service via the game settings, @true turret. Refer to subpoint 5.3 in #faq for further instructions.

bronze lagoon Sep 23, 2020, 12:12 PM

#

why i cant report a player in the cheat channel it says slowmode enable can somebody help me?

vagrant onyx Sep 23, 2020, 12:19 PM

#

why i cant report a player in the cheat channel it says slowmode enable can somebody help me?
@bronze lagoon its closed

shell field Sep 23, 2020, 12:20 PM

#

do they usually respond?

📎 image0.png

cobalt sage Sep 23, 2020, 12:26 PM

#

Anyone facing 969 ms problem and server offline 😭? ,Got 40- in ace lobby. 😭😭

vagrant onyx Sep 23, 2020, 12:28 PM

#

@cobalt sage you might face high ping during the day
Its happen not only you
try to play again tomorrow

deft pawn Sep 23, 2020, 12:29 PM

#

I am having iso how to download pubg i am india without baning dm me

vagrant path Sep 23, 2020, 12:29 PM

#

come tencent let us play why others can play but we are still at maintance down?

cobalt sage Sep 23, 2020, 12:30 PM

#

@vagrant onyx All the people in lobby was killed by bot at end of plane path so all have ping problem 😒

vagrant onyx Sep 23, 2020, 12:32 PM

#

@vagrant onyx All the people in lobby was killed by bot at end of plane path so all have ping problem 😒
@cobalt sage you might faced Ddos server attack
do you have screen shoot ?

cobalt sage Sep 23, 2020, 12:32 PM

#

Yes wait

#

@vagrant onyx

📎 received_819329678815403.jpeg 📎 received_352259109305793.jpeg

vagrant onyx Sep 23, 2020, 12:33 PM

#

@cobalt sage thanks

cobalt sage Sep 23, 2020, 12:36 PM

#

@vagrant onyx do something who would compensate my hard earn points 😭😠

spring zephyr Sep 23, 2020, 12:38 PM

#

@hollow pumice Report them to the platform that they are doing that.

south venture Sep 23, 2020, 12:41 PM

#

Hey guys, the iPad sound problem, what is the solution? When the mic is closed, the sound is excellent, but when the mic is opened, the sound is very weak

fluid skiff Sep 23, 2020, 12:41 PM

#

can u guys add perspective swap on tdm please

spring zephyr Sep 23, 2020, 12:41 PM

#

@south venture Eh what? Explain your issue in detail please.

#

@fluid skiff Feel free to give your feedbacks in #old.

south venture Sep 23, 2020, 12:43 PM

#

@spring zephyr When Mike opens the game, the sound becomes very weak, and when you close the sound, it is clear and excellent. What is the solution?

molten ocean Sep 23, 2020, 12:43 PM

#

Hello. Is there any technical support for the company direct chat

storm flumeBOT Sep 23, 2020, 12:47 PM

#

You can contact the customer service via the game settings, @molten ocean. Refer to subpoint 5.3 in #faq for further instructions.

scenic grove Sep 23, 2020, 12:51 PM

#

pubg is getting stuck when loading

desert mirage Sep 23, 2020, 12:57 PM

#

I can't open the redeem shop of tournaments. It would be great if you can help me with that

oak onyx Sep 23, 2020, 12:58 PM

#

Can you please remove the conqueror tier from the game because its useless for legit players.🔥🔥

opal hull Sep 23, 2020, 12:59 PM

#

Hey guys someone know when this DDOS and server issue ends?

polar marshBOT Sep 23, 2020, 1:01 PM

#

@languid sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

desert mirage Sep 23, 2020, 1:01 PM

#

I can't open the redeem shop of tournaments. It would be great if you can help me with that

proper rover Sep 23, 2020, 1:03 PM

#

@desert mirage it will come back soon

desert mirage Sep 23, 2020, 1:04 PM

#

Is there any particular date???

proper rover Sep 23, 2020, 1:05 PM

#

@desert mirage no but I also waiting for bonus challenge from long time

civic creek Sep 23, 2020, 1:08 PM

#

I can't subscribe prime or prime plus, it gives me error saying my account is at the risk. I tried many things but it didn't work. Can you help me please?!

📎 Screenshot_20200923_131940_com.tencent.ig.jpg

solid yew Sep 23, 2020, 1:09 PM

#

@civic creek You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

civic creek Sep 23, 2020, 1:10 PM

#

@solid yew
I tried to contact them but they don't answer. 🙄

round badger Sep 23, 2020, 1:10 PM

#

please fixed the pakistan server they are down 5 days Wth

warm hearth Sep 23, 2020, 1:12 PM

#

Hey Guys
It s for 2 days, Some of my friends and I can not play Pubg and some of us, can.
I have talked to gameloop buddies, and they have forwarded me here

potent plank Sep 23, 2020, 1:15 PM

#

Hello moderator, can i send here a screenshot of haccker ''car flying'' ?

polar marshBOT Sep 23, 2020, 1:20 PM

#

@kindred badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warm hearth Sep 23, 2020, 1:21 PM

#

Hey Guys
It s for 2 days, Some of my friends and I can not play Pubg and some of us, can.
I have talked to gameloop buddies, and they have forwarded me here
@warm hearth No moderator here?

spring zephyr Sep 23, 2020, 1:26 PM

#

@warm hearth Can you explain your issue in detail?

storm flumeBOT Sep 23, 2020, 1:26 PM

#

You can now access #emulator-chat and #emulator-support, @warm hearth. Revert this at any time by sending .emulator in #481204134859505684.

#

Hello, @potent plank!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

torpid basalt Sep 23, 2020, 1:31 PM

#

؟

polar marshBOT Sep 23, 2020, 1:32 PM

#

@warm hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 23, 2020, 1:39 PM

#

Hello, @quartz mural!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

ocean arch Sep 23, 2020, 1:42 PM

#

Game server issues from 2 days game show low ms but it lags like 900 ms

night cloak Sep 23, 2020, 1:43 PM

#

When will bonus challenge come back?

vagrant forum Sep 23, 2020, 1:47 PM

#

@ocean arch, please send a detailed report of the issue in #old. Also, please include the following details with the report :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

#

@night cloak, no information.

minor zinc Sep 23, 2020, 1:47 PM

#

when will the new bonus challenge come

vagrant forum Sep 23, 2020, 1:47 PM

#

@minor zinc, no date or estimated time.

night cloak Sep 23, 2020, 1:47 PM

#

@minor zinc, no date or estimated time.
@vagrant forum will it come ?

minor zinc Sep 23, 2020, 1:47 PM

#

ohk thanx

storm flumeBOT Sep 23, 2020, 1:47 PM

#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

maiden echo Sep 23, 2020, 1:48 PM

#

I want to report cheaters 😭

storm flumeBOT Sep 23, 2020, 1:48 PM

#

Hello, @maiden echo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

cyan mauve Sep 23, 2020, 1:51 PM

#

how do i change a linked email password?

warm hearth Sep 23, 2020, 1:54 PM

#

@warm hearth Can you explain your issue in detail?
@spring zephyr My fiends and I can not play the game for 2 days. I checked Gameloop's support. they told me to clear the catch. but it could worst. Now I can not even login as a guest!

maiden echo Sep 23, 2020, 1:54 PM

#

Hello i have proof and vedio of cheater please help me some one 😭😭

#

@night cloak i try meany time with nothing happens

glass flare Sep 23, 2020, 1:56 PM

#

Yoo why tf are there soo many hackers in middle east thoo

cyan mauve Sep 23, 2020, 2:00 PM

#

@night cloak How?

warm hearth Sep 23, 2020, 2:00 PM

#

@spring zephyr My fiends and I can not play the game for 2 days. I checked Gameloop's support. they told me to clear the catch. but it could worst. Now I can not even login as a guest!
@warm hearth Any moderator?

spring zephyr Sep 23, 2020, 2:01 PM

#

@warm hearth -----> #emulator-support

storm flumeBOT Sep 23, 2020, 2:01 PM

#

Hello, @maiden echo @night cloak @glass flare!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

cyan mauve Sep 23, 2020, 2:04 PM

#

How can i change a linked email password??

sick shale Sep 23, 2020, 2:05 PM

#

@cyan mauve You can't

cyan mauve Sep 23, 2020, 2:05 PM

#

Someone stole my email and password

sick shale Sep 23, 2020, 2:06 PM

#

You can contact customer service

cyan mauve Sep 23, 2020, 2:09 PM

#

any other possible solution?

sick shale Sep 23, 2020, 2:10 PM

#

Not at this moment atleast, your only option is contacting CS

cyan mauve Sep 23, 2020, 2:11 PM

#

Okay thanks

astral quail Sep 23, 2020, 2:22 PM

#

Hello i have a cheater video cheating how can i submit here

storm flumeBOT Sep 23, 2020, 2:22 PM

#

Hello, @astral quail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

modest ibex Sep 23, 2020, 2:22 PM

#

Is there any chnace to get ULTRA HD

vagrant forum Sep 23, 2020, 2:23 PM

#

Ultra HD is already available on certain devices which meet the requirements.

modest ibex Sep 23, 2020, 2:24 PM

#

Sorry wrong chat i am with gameloop

astral quail Sep 23, 2020, 2:24 PM

#

@vagrant forum can you help me to post youtube link to #cheater-reports

vagrant forum Sep 23, 2020, 2:25 PM

#

#cheater-reports is currently closed, @astral quail. You can't send it there. Please use this link :
http://cheater-report.pubgm.cc

astral quail Sep 23, 2020, 2:26 PM

#

I@vagrant forum i did submit there thank you

rancid summit Sep 23, 2020, 2:26 PM

#

I want to copy my classic 3rd control to 1st. It's is possible?

📎 Screenshot_2020-09-23-19-55-36-027_com.tencent.ig.jpg

sick shale Sep 23, 2020, 2:27 PM

#

Nope, it's not possible to copy your controll settings

next palm Sep 23, 2020, 2:27 PM

#

Hey

barren dock Sep 23, 2020, 2:27 PM

#

Can someone explain to me what it s dns and i will have Some problems if i change dns? I have bug and i can t hear my friends..

vagrant forum Sep 23, 2020, 2:30 PM

#

You can change your DNS without any issues. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1 to fix the voice chat issue. You can follow the instructions given in #faq sub point 4.5 in order to learn how to change it. If you want to know what exactly DNS refers to, then you can find your answer on Google, @barren dock.

vagrant path Sep 23, 2020, 2:31 PM

#

@vagrant forum when maintance will be end and server going up?

visual kestrel Sep 23, 2020, 2:32 PM

#

Is baby toll safe for pubg

spring zephyr Sep 23, 2020, 2:33 PM

#

@visual kestrel What's that?

#

@vagrant path Servers are still up, you can play. AngryCatSip

visual kestrel Sep 23, 2020, 2:33 PM

#

@spring zephyr gfx toll

storm flumeBOT Sep 23, 2020, 2:34 PM

#

Use of unauthorized third-party software or methods, @visual kestrel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

visual kestrel Sep 23, 2020, 2:34 PM

#

Bagt safe for pubg

vagrant forum Sep 23, 2020, 2:35 PM

#

No.

spring zephyr Sep 23, 2020, 2:35 PM

#

No, it's not.

vagrant path Sep 23, 2020, 2:36 PM

#

@vagrant path Servers are still up, you can play.
@spring zephyr its down at middle esat 50% of us cannot login to game from 2 days ago when maintance started

polar marshBOT Sep 23, 2020, 2:37 PM

#

@calm fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr Sep 23, 2020, 2:38 PM

#

@vagrant tulip Report them to Telegram.

velvet jewel Sep 23, 2020, 2:38 PM

#

@vagrant tulip now the server network are still up so here onwards no one can go for that type of illegal activities

spring zephyr Sep 23, 2020, 2:39 PM

#

@vagrant path No, you can still play the game normally. AngryCatSip

night cloak Sep 23, 2020, 2:39 PM

#

What a hack he is cheater

📎 Screenshot_20200923-172936_PUBG_MOBILE.jpg

spring zephyr Sep 23, 2020, 2:39 PM

#

Smh

#

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@night cloak ^

vagrant path Sep 23, 2020, 2:40 PM

#

@vagrant path No, you can still play the game normally.
@spring zephyr its keep saying try again after 299sec on both my mobile and pc , my dns 9.9.9.9 and 1.1.1.1 ping is stable , i dont have on other game like pubg pc or csgo

night cloak Sep 23, 2020, 2:42 PM

#

Thx@spring zephyr

pearl notch Sep 23, 2020, 2:47 PM

#

Weekly report why remove ?

night cloak Sep 23, 2020, 2:48 PM

#

Weekly report why remove ?
@pearl notch hi thx for regards of your weekly iisue pls waait untill a mod come hope u have a nice day

pearl notch Sep 23, 2020, 2:49 PM

#

@night cloak
Thanks you too 👍
Hopefully it's fix sooner

clear spindle Sep 23, 2020, 2:49 PM

#

@night cloak huh

spring zephyr Sep 23, 2020, 2:49 PM

#

@pearl notch Check again. AngryCatSip

night cloak Sep 23, 2020, 2:49 PM

#

@night cloak
Thanks you too 👍
Hopefully it's fix sooner
@pearl notch thx pls move to discussion channel pls hab a nice day #chat

spring zephyr Sep 23, 2020, 2:50 PM

#

huh

polar marshBOT Sep 23, 2020, 2:50 PM

#

@vagrant tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr Sep 23, 2020, 2:50 PM

#

@night cloak Please move to a discussion channel if you don't need any support.

night cloak Sep 23, 2020, 2:50 PM

#

@night cloak huh
@clear spindle im helping out mods bc im heelping out yall mods

storm flumeBOT Sep 23, 2020, 2:50 PM

#

Hello, @vagrant tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

fiery jungle Sep 23, 2020, 2:51 PM

#

My ping is ok but my game is not working properly invisible gun issues many other issues im facing kindly tell me the solution

stiff basin Sep 23, 2020, 2:51 PM

#

Hello, my account 5739020259 was mistakenly blocked for 3650 days, today I played a solo on the livik card without violating the rules of the game, I disagree with the blocking, please sort out my problem and unlock my account

polar marshBOT Sep 23, 2020, 2:51 PM

#

@stiff basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle Sep 23, 2020, 2:52 PM

#

I don't find that as helping, @night cloak Avoid cluttering the channel with non nonsensical messages. Next time will be a mute.

#

you don't have to quote it.

marsh sage Sep 23, 2020, 2:57 PM

#

@clear spindle Have you informed the community team about the super glitch I given you?

clear spindle Sep 23, 2020, 2:57 PM

#

Yeah.

marsh sage Sep 23, 2020, 2:58 PM

#

Whenever someone gets trapped in paradise resort due to enemies he can easily hide there. That is totally unfair

polar marshBOT Sep 23, 2020, 2:59 PM

#

@turbid void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

toxic pike Sep 23, 2020, 2:59 PM

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Problem Higher ping in qatar all server ?

storm flumeBOT Sep 23, 2020, 2:59 PM

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Please refer to this channel's pinned messages for further information, @toxic pike:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

river wolf Sep 23, 2020, 2:59 PM

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When will payload come out

marsh sage Sep 23, 2020, 2:59 PM

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soon

river wolf Sep 23, 2020, 3:00 PM

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How soon

marsh sage Sep 23, 2020, 3:00 PM

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Because it is told in the patch notes

toxic pike Sep 23, 2020, 3:01 PM

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Problem Higher ping in qatar all server ?

river wolf Sep 23, 2020, 3:01 PM

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Also go I become content creator

storm flumeBOT Sep 23, 2020, 3:01 PM

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Please refer to subpoint 6.1 in #faq for further information, @river wolf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

timid junco Sep 23, 2020, 3:08 PM

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PUBG-M is unplayable in whole PAKISTAN(on all networks), do something about it, the game shows low MS (40ms - 100ms) but the gameplay is like 600ms-700ms, please fix this problem.

night cloak Sep 23, 2020, 3:09 PM

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You are lucky pubg mobile took down our whole African server