questions

[cunning ruin]

@warped parcel alot of people don't have any response, keep waiting

[spring zephyr]

@formal nimbus Try repairing your game.

[warped parcel]

@cunning ruin

[night cloak]

Stuck at this

@night cloak india?

[little holly]

@spring zephyr how tell me

[night cloak]

No

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Im indonesian

[little holly]

Where I can do screenshots

[night cloak]

try reinstall apk

I do

I repair, i reset my phone, i reinstall, using vpn

All indo

I do*

[spring zephyr]

From where did you downloaded the game?

[night cloak]

Ofc playstore

[spring zephyr]

Try using another network connection

[little holly]

Ok App Store and there was nothink to I can do screenshots

[night cloak]

Already

Im using wifi, data celular

It doesnt work too

[spring zephyr]

@night cloak Reinstall the game once more, make sure you download it from play/app store.

@little holly You are from India?

[night cloak]

Hmm

Ok i'll do it again

[little holly]

No Armenia

[night cloak]

I was do this for 3 times now

[little holly]

I’m live in Armenia I’m from Syria

[spring zephyr]

You get the receipt when you make purchases,

[little holly]

Why

[hybrid heath]

There is no help for us

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hybrid heath. Remember to read through #faq before asking questions in the support channels.

[hybrid heath]

Nonsense PUBG 😬😬

[little holly]

I have to purchases to get it why?

[graceful silo]

@hybrid heath Check Point 4.5 In #faq

[spring zephyr]

@little holly Did you ever made a purchase from your account? If you did, you should have the receipt of it

[polar marsh]

@mighty valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful silo]

@mighty valve W
Did You Use Any Third Party APP?

[night cloak]

Why can't i find the '' bonus challenge'' in my account?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vagrant forum]

It is currently unavailable, @night cloak. Check the pinned messages on this channel.

[gaunt shale]

Can you tell PUBG MOBIL that the server is been flooded

10 matches the server flooded and 80 players cant jump out the airplane

[night cloak]

Any other to contact pubg support faster?

*way

Continuously the other person is trying to log in

[storm flume]

Hello, @gaunt shale!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[empty lantern]

Freind Aid Progress Rp Mission not Working Can You Fix This problem pls

[limber owl]

Is there anyway the staff on here can assist us African players? Last year we were promised servers and they tested it. If we start a match within 15sec we get low ping server 20ms. Now the servers have disappeared without a trance or any word from pubg. We're back to playing on 230ms and our events etc are all suffering. We have to play with random non English speaking players and hackers on insanely high ping. It's unfair and unjust. Our money and support is worth at least an explanation as to what happened and why.

[night cloak]

@empty lantern it's working with me.

[empty lantern]

@Bae Its Not Working with me Can You Pls Help The Problem

[night cloak]

Asking that in this server will help you, @limber owl : https://discord.gg/pubgm-mena

What's the problem with the servers? i cannot enter in a match

here in Pakistan

[flat mural]

@night cloak Check pakistan discord server. They have mentioned it.

[night cloak]

yea, just saw that...

How can I be a Investigator on Video Reviews?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

And refer #news too.

[noble violet]

My account has been hacked and its been 3 days still in game help and support team isnt replying.i gave them all the information and proved i own the account.The hacker is unlinking my Facebook from the account and Facebook is disabled.Whenever i log in it says "Loging from another location"

[storm flume]

You can contact the customer service via the game settings, @noble violet. Refer to subpoint 5.3 in #faq for further instructions.

[noble violet]

Last message from help and support was:

"Hello MAexClownOP,

Thank you for reaching out to us!

We understand that you wish to recover your hacked account. Thank you for providing the above details.

We missed your linked social media accounts profile names, please share your linked Facebook account profile name and Linked Email address.

Once we have the above information, we will research your issue and get back to you as soon as possible.
Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Peter A.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support"

Gave answers still waiting from 3 days 😥

@lime juniper Help me please 😥

[sick shale]

@noble violet Reply with your Facebook account profile name and linked Email address

[noble violet]

I did

But havent received any reply

Its been 3 days i answered Name and linked email.

[oak path]

apparently, customer support takes less than a week to confirm someone's ownership to an account, before working further on a complaint. After that... Pray to God that they respond to you in time

[polar marsh]

@noble violet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short eagle]

@noble violet be patient and wait for a response

[inland plaza]

tencent moving from china?

[oak path]

Some of its business.... Yeah to Singapore. I think.

Tencent Holdings, the parent firm has decided to move.. not sure which body(s) they will be moving though.

[split rivet]

When the company start do something for hackers

[forest zinc]

Hi . I can’t past here ? Why ? I have a new friend he sent me in his id in massanger but icant past in pubg . Why

[solid yew]

@forest zinc just enter manualy , if u cant paste

@forest zinc hello could you please report this via #old

[short eagle]

@forest zinc it is supposed to be like that

[modest ingot]

Where's the new anti-cheat system? PUBG Mobile is dead, bro

[hybrid heath]

@hybrid heath Check Point 4.5 In #faq
@graceful silo i fecing same problem on gameloop too

[modest ingot]

People keep selling cheats and ruining the game. While Tencent does absolutely nothing.

[next perch]

You can see how he is said paid hush with hacks

[summer pumice]

In update how can we see the person was online or offline

[forest zinc]

؟

[thorn terrace]

In this season so much hacker..

[night cloak]

Does anyone has solution of this

[summer pumice]

@night cloak change the data and try again

[night cloak]

@summer pumice ok

[lost cypress]

In the new update
There's a bug with mic and speaker
I can't hear my own teamates nor talk to them
Anyone has a solution??
I tried repairing 4 times
But still same

[summer pumice]

@night cloak if ur using jio or any other network jump to other network and restart game

@lost cypress that's bug 👾 #old

[night cloak]

@lost cypress

Whats your network provider?

[arctic sparrow]

How to update pubg in India
For my friend pubg is still available in play store
Not showing for me

[lost cypress]

@night cloak
JIO service

[lethal notch]

guys i need to report a cheater

where

[night cloak]

Jio has a prob with vc in pubg

[lethal notch]

with video proof

[night cloak]

I advise getting a hotspot from another device or using wifi @lost cypress

[solid yew]

@lethal notch Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

@arctic sparrow from pubgmobile.com

[lethal notch]

and i alo can send video

also

@solid yew

[summer pumice]

@arctic sparrow u can update from taptap app

[arctic sparrow]

Taptap app?

[solid yew]

@lethal notch yes

[night cloak]

@arctic sparrow

[lethal notch]

the site is not responding @here

[night cloak]

Go to official PUBGM WEBSITE

[arctic sparrow]

Okay

[solid yew]

alway use official source

[wraith brook]

@summer pumice @arctic sparrow It's not official don't update from there or get ur id banned

[summer pumice]

@arctic sparrow I'm updating sense last 1 year

[arctic sparrow]

Okay thanks

[summer pumice]

@wraith brook and I have Korean version also which I Installed from that app ... That site was safe

[wraith brook]

@summer pumice Alright do whatever you want but stop promoting illegal sites here

[summer pumice]

@wraith brook That's illegal for u.. By the way After india ban pubg if u download or update obb file account getting ban for 10 year.. 👍

@wraith brook I'm telling this because my friend account ban he updated from google

[polar marsh]

@arctic sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How to add this @polar marsh bot

[summer pumice]

I'm here 🤭for some update ans; my question first.. After update were I can see the person was online or offline @wraith brook

Any moderator here ;

[elfin vault]

Any update regarding bonus challenge

[onyx cairn]

Do not promote third party installations. @summer pumice
Download only from official sites to avoid complications.

[wraith brook]

@summer pumice that thing I myself tryna find out

[onyx cairn]

You cannot add the bot to your server as this one was especially made for this server. @night cloak

@elfin vault
Not yet, follow #news for informations regarding it.

[merry plume]

how long will they respond to the chat?

[night cloak]

@onyx cairn OK

[summer pumice]

@onyx cairn Why should I promote I'm not the owner of that App he just ask I give him advice

[onyx cairn]

Do you mean customer service? @merry plume

[merry plume]

Yep

[summer pumice]

@onyx cairn Are u moderator?

[sharp summit]

Hello

[onyx cairn]

Just stop promoting such sites, otherwise a moderator will take care of you. @summer pumice

[merry plume]

@summer pumice technically.

[summer pumice]

@onyx cairn Stop giving me dhamki

[onyx cairn]

Unfortunately it may take a bit time until they reply. @merry plume

[wraith brook]

@summer pumice Stop it

[summer pumice]

Ans; to my question then I leave

[onyx cairn]

If you don't need further assistance, @summer pumice please move to a discussion channel.

[summer pumice]

@wraith brook u too

@onyx cairn can't u see what I'm asking???

[onyx cairn]

Hey, how may we be of assistance?@sharp summit

No, I do not see any game related question. @summer pumice

[summer pumice]

After new update how can I see the person was online or offline??

@onyx cairn u just lost ur mind

[polar marsh]

@sharp summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[merry plume]

@summer pumice dude, can you stop being a nuisance?

[onyx cairn]

You can see it in the friends list from upper left corner in new UX, @summer pumice

[summer pumice]

@onyx cairn see this

@merry plume don't interfere

[onyx cairn]

You will be muted right before I lose my mind, so kindly avoid sending such unnecessary stuff onto this channel.@summer pumice

[night cloak]

Pls ban players who play in ipad or convert them to other server like emulator

[merry plume]

@summer pumice you can turn off WiFi on and off to fix that

[night cloak]

@merry plume hey u

[merry plume]

@night cloak yeah I do know you. lol

[night cloak]

Please avoid going off-topic. You can have unrelated conversations in #chat. @merry plume

[summer pumice]

@onyx cairn I don't care if u mute me or ban me.. I'm here with someone question the game was broken fix that first

@merry plume not working

[onyx cairn]

Stop acting like an idiot. This is a support channel.

Pls ban players who play in ipad or convert them to other server like emulator
You can submit this as feedback into #old @night cloak

[night cloak]

Oh

[sand depot]

What about pubg mobile indian version

[modern crystal]

Why the african test server removed

[wraith brook]

@sand depot No info better ask in Indian server

[pearl copper]

We are facing issue in the game. We are unable to enter the game and it says server did bot respond. Fix this issue. Country Pakistan

[sand depot]

Link please@wraith brook

[harsh vine]

Can someone report this guy

[modern crystal]

Why is the african test server removed for the second time ?

[earnest notch]

@drifting jay i think you can buy outfit with sale of 500 UC but im not sure 😄 it doesnt make sense for 50 UC get sale of 500 UC 😄

[harsh vine]

Thank you if u do:)

[wraith brook]

That's normal

[harsh vine]

Bye bye

[wraith brook]

@sand depot The server link removed from guidelines atm ezz sorry I was not aware

[earnest notch]

-_-

[wraith brook]

@sand depot Dm me for link although

[night cloak]

Fix this issue! Happening in whole Pakistan with cellular data! From 17:00 we are unable to play a single classic or tdm.

In any server

[sick shale]

@drifting jay You can use it to get discount for outfits in shop (Which costs UC)

[night cloak]

you know something about Redeem code?

[solid yew]

@night cloak check out pak discord server ull get link in #735483472432594994

[night cloak]

you know something about Redeem code?pzh, this information is very necessary

[sick shale]

@night cloak What do you want to know about it?

[night cloak]

Maybe you know some, and you know where to get them (valid)

[sick shale]

From events/live streams

[night cloak]

Obviously, they just run out of time very quickly.

[ionic lance]

Is there any issue with servers in Pakistan?

[sick shale]

Yes

[night cloak]

When pubg is unbaning in India

[sick shale]

Have you tried to use it?

[oak path]

I need help <@&481161015728406538>
I just managed to unlink the account of this hacker from my account. Now I want to make sure that he fails to log into my account for 7 days or the un-linking would fail.

Is there any way to stop this... Maybe a 7 day ban ?

[night cloak]

When pubg us unbaning in India

[earnest notch]

@drifting jay no there is no way to do refund for something bought with UC

[storm flume]

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

[oak path]

Where is the sergy and frend menue and stuff
@night cloak go to your profile, click synergy and from there you will find how to check synergy

Customer support is NOT RESPONDING for almost a month. > You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume

[vagrant forum]

If you are manually unlinking the hacker's social media account then it will most likely fail since the process cancels whenever he logs in, @oak path. The in-game customer service is your only option. If you have already provided the details to the in-game support then please be patient.

[storm flume]

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

[amber cedar]

In last zone the zone was far from me. I was finding vehicle and my teammate telling there is dacia . @lime juniper

[oak path]

If you are manually unlinking the hacker's social media account then it will most likely fail since the process cancels whenever he logs in, @oak path. The in-game customer service is your only option. If you have already provided the details to the in-game support then please be patient.
@vagrant forum yes I understand that.. thats why I am still confused... The hacker has already molested and abused some of my friends in the game.. idk if he managed to get more info about them.. or performed some scam.. I wonder if someone registers an actual complaint against me (my id).

[vagrant forum]

Please report it in #old along with the following details, @amber cedar :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

Include the screenshot as well with it.

[amber cedar]

Why i give my detail thats a game issue

Will they check my id for issue

[vagrant forum]

That's just the standard format for reporting bugs/glitches. It helps the team to look into the issue more easily.

Well it's up to you if you just want to complain about it or if you actually want it to get fixed.

[amber cedar]

[oak path]

None of the complaints made at in-game support, comes with any type of identification, like complaint number or something.

Everywhere else (other apps) you get a reference/complaint id for the same.
Why ?

[night cloak]

Anyone can help me at this stuck problems?

I really try so hard, and still not working

[solid yew]

@night cloak where are u from sir ?

[night cloak]

Indonesia sir

[solid yew]

@night cloak did u tried rutine repair or re install game ?

[night cloak]

Yes

[solid yew]

Try changing your DNS, refer to #faq 4.5.

[night cloak]

Okey i'll try it ty

[oak path]

Yes
@night cloak you can also try switching to some other wifi/mobile data operator during the loading screen.

[fading creek]

I have a problem with the pubg mobile emulator can someone help me?

GameLoop

[solid yew]

@fading creek check #emulator-support

@fading creek first go to #481204134859505684 and type .emulator

[rigid kelp]

Pakistan server are down any idea when they will start again?

[solid yew]

@rigid kelp nope , https://discordapp.com/channels/716138668913590325/733933675187798026/755787078704300164 check here

[night cloak]

Hmm

I think its didnt working

[solid yew]

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

@night cloak Unfortunately I do not know that, Maybe someone else may help

[night cloak]

Ok ty sir

[boreal finch]

Is it possible to get old seasons skin in pubgm?

I mean i want old skins, emojis and all that

even if that requires ample amount of UC

[short eagle]

It isn't possible

[boreal finch]

so sad😩

[green scroll]

[uncut siren]

Should i be from the top 500 with ace rank to get conqueror ?

[boreal finch]

yes

[hollow lava]

Pubg server is not working in Pakistan any one tell me

[solid yew]

@hollow lava https://discordapp.com/channels/716138668913590325/733933675187798026/755787078704300164

@hollow lava check link i sended

[amber cedar]

@solid yew not working

[hollow lava]

@amber cedar yes

[solid yew]

@solid yew not working
@amber cedar what ?

[amber cedar]

Upside msg link

Discord msg means

[solid yew]

join pak server from #735483472432594994

[hollow lava]

@solid yew pubg server is not working in Pakistan

[uncut siren]

Should i be from the top 500 with ace rank to get conqueror ?
@uncut siren so should i get ace first?

[solid yew]

@hollow lava join pak discord server from #735483472432594994

[night cloak]

.

[uncut siren]

???

[robust trellis]

Pakistani servers are not working fine

Any idea?

[modern crystal]

Will there be another update?

[low ridge]

Can anyone tell me when we can play a game without Hackers and Cheaters? First it was only Arabs and now Pakistani players also started cheating.

[violet spruce]

@lime juniper Mam
@celest shadow bro
Pakistani Servers are down

[night cloak]

When pubg is unbaning in india

[wraith brook]

@violet spruce Ask in Pakistan discord server

[violet spruce]

@wraith brook Is pakistani Discord Are developer ??
They Will Also Come to You

[wraith brook]

Neither a developer here

[neon yacht]

How to get @Rare so that I can report the billion of hackers in the game?

[storm flume]

Your level is defined by your Discord server activity, @neon yacht. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[neon yacht]

Got it

[vagrant forum]

#cheater-reports is currently closed.

[neon yacht]

Ye

It stinks because there is literally cheater everywhere in the game itself and they are all Saudia Arabian (the flag)

[winged notch]

Yeah but that doesn't answer my question

[boreal finch]

@uncut siren yes

[graceful silo]

Hello After Changing DNS My Ping Goes High

[vagrant forum]

I don't think you face any consequences for that as long as the purchase is made from the official sources. Use the official link for purchasing UC : https://pubgmobile.com/pay/ @winged notch.

[winged notch]

Okie, thanks

[polar marsh]

@boreal finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sweet idol]

Is there any problem in servers in Pakistan?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.

[vagrant forum]

@sweet idol, please report it on the Pakistan discord server. You can find it in #735483472432594994.

[sweet idol]

@vagrant forum OK thanks

[zenith flare]

My account is haked please help me for return my account

[vagrant forum]

Can you still access your game account, @zenith flare?

[royal nova]

Where I can get bonus challenge option in new update?

[vagrant forum]

Bonus Challenge is currently unavailable, @royal nova. Check the pinned messages on this channel.

[royal nova]

Okay

[elfin flume]

what is the name of new character coming in pubg mobile??

[floral moon]

this is my new id there is no any option for link another social media... i do rutin repair but its not work

[vagrant forum]

@hollow geyser, read the Terms of Service for your answer.
https://www.pubgmobile.com/terms.html

@floral moon, do a routine repair again.

[floral moon]

@vagrant forum yes....

[hollow geyser]

Can I convert UC To another account temporarily closed. Will it be connected? UC

[vagrant forum]

I said do it again, @floral moon. If that doesn't work then contact the in-game customer service.

[floral moon]

@vagrant forum sry😅

[vagrant forum]

@hollow geyser, that's not possible.

[hollow geyser]

@vagrant forum Thank you

[waxen finch]

guys

one hacked my pubg account and i'm need to recover it
i have first time when i buy
have location this account
have video while i open account
have screenshots of account
have date when password change

[odd salmon]

I cant get in any match no matter how many times i try to get in a match it keep giving me reconnect to server. My internet connection is also good still.

Please help me out

I have already repaired many times

[vagrant forum]

Where are you from, @odd salmon?

[odd salmon]

Pakistan

[solid yew]

@odd salmon No Other official anoucement till now exept Following screen shot https://cdn.discordapp.com/attachments/754027851728158720/755836197602984046/Screenshot_149.png

[vagrant forum]

Please report it on the Pakistan discord server, @odd salmon.

[odd salmon]

I can't find it

Can i get a link

[vagrant forum]

It's in #735483472432594994.

[light eagle]

New season full of cheaters

gg pubg

[storm flume]

Hello, @light eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[light eagle]

This website is a joke if u don’t know

[zenith flare]

I can’t @vagrant forum

[vagrant forum]

@waxen finch, can you still access your game account?

@zenith flare, please recover the social media account that was hacked.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @zenith flare. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[light eagle]

Other games ↗️↗️
Pubg ↘️↘️

[zenith flare]

I cant because the moderator of social media close my account @vagrant forum

[vagrant forum]

Feel free to contact the in-game customer service, @zenith flare. But I don't think that they will be able to help you if you cannot recover the linked social media account.

[storm flume]

You can contact the customer service via the game settings, @zenith flare. Refer to subpoint 5.3 in #faq for further instructions.

[final light]

i have to report a hacer with short video for avidence

[zenith flare]

Thanks

[night cloak]

Pls ban players who are play in ipad because ipad players have advantages

[solid yew]

@final light Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[ebon bear]

When does bonus Challenge open?

[solid yew]

@ebon bear no eta , will soon

[blissful bear]

‏Hello,

‏My name is Mohamed and im one of the users of PUBG .I think you can verify my account.

‏Account Details:
‏ID: 5227382473
‏Name: بطـِاشメ
‏Level: 73
‏Rank: Platinum III
‏Linked with
: Facebook ,

.Twitter, Email .
‏Email :
‏I have a problem. The links that connect to my account in PUBG have been stolen.My friends stole twitter and Facebook, and I do not have anything but Email, and the robbery does not give me the opportunity to enter my private account.

‏The account was stolen four days ago and all my friends were wiped out. I tried to unlink twitter and Facebook but they keep opening the account.

‏I want my account back and i hope you can help me and i have prove of buying UC.

‏I wish that you will replay to me soon as possible.stealing is a crime and i need your help get my account back.

‏Thank you,

[storm flume]

Please do not use languages other than English, @blissful bear. Refer to #735483472432594994 for regional communities.

[waxen finch]

@vagrant forum no

i cant access anymore

and have everything please help me

[vagrant forum]

Please recover the social media account that was hacked, @waxen finch.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @waxen finch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[flint egret]

How to report cheaters

[alpine flower]

@blissful bear recover social media accounts

[waxen finch]

@vagrant forum no any way i think i cannot recover this account

[alpine flower]

using customer support of respective social media

[vagrant forum]

Then I don't think there's any other way to recover your game account, @waxen finch. You can try contacting the in-game customer service.

[waxen finch]

@vagrant forum how?

[night cloak]

Hi

[blissful bear]

@alpine flower I do not know them

[night cloak]

Is it true , PUBG coming back on 24th October .,,,modss?

[storm flume]

You can contact the customer service via the game settings, @waxen finch. Refer to subpoint 5.3 in #faq for further instructions.

[alpine flower]

@alpine flower I do not know them
@blissful bear i meant try contacting twitter support and facebook support and recover your account (social media)
also can you login into your pubgm account?

Is it true , PUBG coming back on 24th October .,,,modss?
@night cloak the article said its not an official statement

[night cloak]

@night cloak the article said its not an official statement
@alpine flower Ya ik

[blissful bear]

Someone robbed them and I can't get income while using my pubg account

[low ridge]

Guess What, I tried seeking some support in PUBGM Discord server of Pakistan and get Bullied like hell instead.

[alpine flower]

Someone robbed them and I can't get income while using my pubg account
@blissful bear ya i know someone robbed, but try contacting the support(social media) thats the only option you have now
also try pubgm in-game support (if you can login)

[indigo storm]

Any update on PUBG unban in India

[alpine flower]

Any update on PUBG unban in India
@indigo storm nope

[blissful bear]

There is no way to connect with the company

[pure raft]

Hello can someone recommend a keyboard that will enable me to paste on iOS in pubg. Tried google keyboard and it is still the same thing

[warm pilot]

someone explain me the rank degrade system when the season changes

[gaunt shale]

5155082853
this guy is ddosing the server !!!! wtf guys when u gona solve this problem

[storm flume]

Hello, @gaunt shale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gaunt shale]

report what ?

[fluid crystal]

I want to separate linking my Twitter account from the game and grow the Facebook account

[warm pilot]

someone explain me the rank degrade system when the season changes

[heavy vortex]

If a clan changes from one to another between a week.. will the objective resets?

[vagrant forum]

Unfortunately I do not have the updated spreadsheet for that, @warm pilot.

[warm pilot]

aah.. ok

ty

[alpine flower]

There is no way to connect with the company
@blissful bear
@vagrant forum this fellow needs more assistance

[vagrant forum]

@fluid crystal, do you want to unlink a social media account?

[fluid crystal]

@vagrant forum
Yes, my Twitter account only

[vagrant forum]

Do you have a second social media account linked to your game?

[quasi thistle]

My account has been hacked please help

[vagrant forum]

@night cloak, what's the issue?

@quasi thistle, can you still access your game account?

@night cloak, are you from Pakistan?

[fluid crystal]

Yes

[fading olive]

helo..can you help me with my issue here? i cant download anything in the game, like maps, resources etc...

[vagrant forum]

@fluid crystal, log out and log back in using he second social media account. Then go over to Basic Settings and click on the unlinking accounts option. It will show some instructions, click on continue to start the process. It takes 7 days to unlink an account.

[vagrant forum]

@fading olive, change your DNS settings. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1, that will fix the issue.

[fading olive]

ok i'll try

[storm flume]

Hello, @torn kestrel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fluid ore]

hello my pubg mobile video got taken down by tencent is there a way for me to contact anyone here?

[quasi thistle]

@fluid crystal, log out and log back in using he second social media account. Then go over to Basic Settings and click on the unlinking accounts option. It will show some instructions, click on continue to start the process. It takes 7 days to unlink an account. @vagrant forum

[fluid ore]

There was no copyright content its just bascially me playing the game, this is urgent can anyone forward me to the community team etc?

[quasi thistle]

Yes, but the hacker can access my account as well @vagrant forum

[vagrant forum]

First of all, change the password and enable two-factor authentication for the social media account that you are using to access the game account, @quasi thistle.

Did the hacker link any of his social media accounts?

@tidal fern, you can play on the same account on both phone as well as on emulator. But do not switch devices in between matches.

[tidal fern]

i can play with the same email on the emulator and mobile or i will take a baaann

[vagrant forum]

You can.

[night cloak]

Anyone can login mu account with Facebook and Twitter accounts and i login wit e mail How do I prevent him from logging in ?

[vagrant forum]

Contact the in-game customer service, @night cloak.

[night cloak]

I did

[quasi thistle]

Now my account has been completely disabled by Social Meda, the hacker, yes, I think so @vagrant forum

[tidal fern]

Certain

[night cloak]

no solution

[quasi thistle]

I want you to cancel all accounts on socialmedia and I want to link the account on icloud @vagrant forum

[night cloak]

İf ı change my location he still can login or not ?

[vagrant forum]

@quasi thistle, you will need to contact the in-game customer service. The Discord staff cannot help you with account related issues in any way.

[quasi thistle]

Okay @vagrant forum

[fading olive]

@vagrant forum its not work by changing my dns

[hollow pumice]

Fix it please

[solid yew]

@hollow pumice from pak ?

[hollow pumice]

Yea Pakistan br> @hollow pumice from pak ?
@solid yew I know it’s known issue but it’s been 6 hours please get it fixed am crown 5 i need to get to conquer

[vagrant forum]

@fading olive, try using a different network then.

[solid yew]

@hollow pumice sir u have to report it in pak server

[fading olive]

@vagrant forum i did...i tried vpn...still facing the same issue

[hollow pumice]

No point to keep reporting when no action been taken thats why came to global server to report it

6 hours will be 7 almost now and its still same

[night cloak]

@vagrant forum if i delete game account i can get it back or not ?

[solid yew]

@hollow pumice No Other official anoucement till now exept Following screen shot https://cdn.discordapp.com/attachments/754027851728158720/755836197602984046/Screenshot_149.png

@hollow pumice bro issue already shared with tech team so we cant do thing else waiting

[peak vapor]

Hello everyone! I have a very big problem! Several months ago my ping often started to increase during the game! Wherever I played, whenever I played, I had a very good Internet, but my ping was about 968 ms! Can this be fixed?

[vagrant forum]

@night cloak, deleting game account is only possible on some European accounts. If you delete the game account you cannot get it back in the future.

[night cloak]

Sad

[solid yew]

@peak vapor Please refer to this channel’s pinned messages for further information,

PC: Click on the pin icon located in the top-right of the channel.

Mobile: Click on the channel name and select Pins located at the top.

@peak vapor hello could you please report this via #old

@peak vapor https://discordapp.com/channels/393088095840370689/481200416349224980/743395803896217660

[frigid depot]

helo..can you help me with my issue here? i cant download anything in the game, like maps, resources etc...
@fading olive, hello. I have experienced this issue too. Log out from your account and try the routine repair then coonect to a good internet and launch the game again . It should be fixed

[peak vapor]

Hello everyone! I have a very big problem! Several months ago my ping often started to increase during the game! Wherever I played, whenever I played, I had a very good Internet, but my ping was about 968 ms! Can this be fixed?

[fading olive]

@frigid depot already did what you suggested,,,but still,,...😫

[compact iris]

@wispy sequoia this is my friend id unlock him

[alpine flower]

@wispy sequoia this is my friend id unlock him
@compact iris go to #discord for more assistance he has been muted so have to wait

[storm flume]

Please refer to this channel's pinned messages for further information, @peak vapor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Where is payload please bring back

[fading olive]

anyone can solve my problems?😆

[solid yew]

@night cloak no eta regarding this , but it will come soon

[compact iris]

we need help

pubg support toder mayre bap

now he is loging

[storm flume]

You can contact the customer service via the game settings, @compact iris. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Where is payload please bring back

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fading olive. Remember to read through #faq before asking questions in the support channels.

[sacred pecan]

I am not able to chat any one in game
.. Please solve problem..

[untold matrix]

Hi

[compact iris]

any one hacked my friend id now he is loging by linking friends id

??

[fading olive]

hay..i already post this earlier,,,,cant donwload anything in the game, maps,resources etc,.,,can anybody help me?

@storm flume

[untold matrix]

Why do we get 10Uc daily in prime plus of pungm kr?

[solid yew]

@compact iris The only solution you have is contacting the customer service. I know the customer service might not be as intuitive, but you don't have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Response time may vary and it may take some time till you receive a response. Kindly refer to the sub point 5.4 in the #faq channel.

[short eagle]

@fading olive did you try a routine repair

[fading olive]

i did...

[alpine flower]

hay..i already post this earlier,,,,cant donwload anything in the game, maps,resources etc,.,,can anybody help me?
@fading olive ok you from india?

[untold matrix]

We get 20uc daily in prime plus of pubg global but 10uc in Pubg kr? This is totally unfair

[fading olive]

@alpine flower no ..im from indonesia

[storm flume]

Hello, @fading olive!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[storm warren]

Server lag, teleportation my full squad same time

[night cloak]

@untold matrix we only provide support for PUBGM GLOBAL.

[fading olive]

@storm flume already did that😩

[night cloak]

@compact iris Please do not use languages other than English, Refer to #735483472432594994 for regional communities.

[solid yew]

@storm warren hello could you please report this via #old

[untold matrix]

@night cloak where is the discord for pubg kr then?

[night cloak]

@untold matrix there isn’t one.

[wispy sequoia]

Relax @night cloak

[compact iris]

@night cloak you r welcome

[storm flume]

Please do not use languages other than English, @compact iris. Refer to #735483472432594994 for regional communities.

[wispy sequoia]

@compact iris is telling me

[sand path]

@compact iris please use English and behave.

[compact iris]

okk dude

[obtuse sleet]

@sand path bro what time crew challenge start

[heavy dome]

@obtuse sleet what crew challenge

[obtuse sleet]

@heavy dome

[fallow turret]

How can i remove e-mail has been link

[short eagle]

you cant at the moment

[obtuse sleet]

@short eagle bro what time start crew?

[short eagle]

no date

[obtuse sleet]

Why

[fallow turret]

So there is no way

[heavy dome]

@obtuse sleet may be next season

[onyx cairn]

Crew challenge usually starts right after PMCO, the best is to follow the in-game notifications to not miss the registration period.

[obtuse sleet]

@heavy dome oke

Crew challenge usually starts right after PMCO, the best is to follow the in-game notifications to not miss the registration period.
@onyx cairn
Thanks bro

[onyx cairn]

You're mostly welcomed!

[heavy dome]

@obtuse sleet due to indian ban and the hackers there will no crew challenge

[obtuse pulsar]

It won’t let me change the mode

Always reverts back to Erengal Duos

[vernal dawn]

Fix servers in Pakistan 🇵🇰
We cant play!!
Its crashing each and every time now!.

[proven scaffold]

@sand path

[storm flume]

Hello, @obtuse pulsar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[obtuse pulsar]

I can’t even start my game Jess

[sand path]

Provide the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
@proven scaffold

[proven scaffold]

@sand path 5333913053
Huawei Y9
Wifi PTCL
PAKISTAN

[edgy cypress]

My I'd got banned without hack @here

Today

[proven scaffold]

@edgy cypress

[polar marsh]

@edgy cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan citrus]

cant enter any game , region: pakistan

[coral rover]

What are T1, T2, T3 etc.?

[polar marsh]

@cosmic tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cosmic tendon]

Name: AshrafAjjy
Id: 5312869825
My facebook account was hacked and pubg id was also be hacked.hacker name زعلاّنه, hacker was playing my account, please ban this account , thanks

[cyan citrus]

fix your servers omg

[abstract cloak]

Any news on 90fps support for rog2??

[storm flume]

You can contact the customer service via the game settings, @cosmic tendon. Refer to subpoint 5.3 in #faq for further instructions.

[cosmic tendon]

Ok

[night cloak]

I want to buy RP but I can't purchase uc from play Store and misdas buy is not available in my country as recently our government has blocked all payment method for uc purchase so any other way with legally

Legally no.

@abstract cloak no.

@coral rover the T refers to tier so, tier 1 scrims, tier 2 scrims, tier 3 scrims, tier one being for professionals tier three being for people to the competitive scene.

@cyan citrus Kindly created a detailed report in #old.

@obtuse pulsar looks like your internet is playing up you shouldn’t get that loading effect when changing game modes, try a different connection.

[sinful dove]

My account in PUBG has been stolen and the thief is offering his account for sale. I tried to return to my Facebook account, but I couldn't

[hollow fern]

it's a hacker.. please ban him..

[night cloak]

@hollow fern Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

@sinful dove can you access your account ?

[hollow fern]

it's useless.. i have reported so many hackers..but no one ever got banned ever

@night cloak

[pallid arrow]

@night cloak

Same

As him

[night cloak]

It is not useless it just takes time.

[dry kayak]

Hello! What about the game? I was playing for Conqueror today and I was banned in the middle of the game for 10 years.

[night cloak]

@dry kayak Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban.

[worn forum]

Is PUBG Mobile compatible with iOS 14?

[night cloak]

@worn forum should be yes ?

[worn forum]

The update for iOS 14 is about to come in a couple mins, so just wanted to check before updating

[night cloak]

Is IOS 14 even released ?

Oh right, Ye it should be available.

[worn forum]

But it was a surprise launch, and no developer new this until last night.

[hollow fern]

i have reported a friend on mine in 2019..but he is still playing with hacks..

[worn forum]

That’s why I wanted to confirm before updating

[dry kayak]

@night cloak i was banned for violating regulations but i don't know why because i don't play with hack

[night cloak]

@polar marsh i missed to doing witness of the truth achievement. what to do now???

Kindly fix the server down issues of middle east, unable to play with such down time and lagging fluctuations. Do something serious about these hackers, ruining the fun of game, before PUBGM losses its worth. Thanks

@night cloak move on as it’s no longer possible to complete

@night cloak -> #old

@dry kayak Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban.

Nor PUBG can do anything about it.

[frigid depot]

@night cloak Is EU server has some ping fluctuations today?

[night cloak]

Uhm not that I know of.

[frigid depot]

Could you pls check this out from your resources @night cloak

[night cloak]

My resources are the reports in this server.

[frigid depot]

@night cloak ..ok

[fiery jungle]

I'm from Pakistan game is not working today it says Server did not connect

Even my WiFi is ok!

@night cloak I can!

But how u will pay me? ,

[night cloak]

@night cloak we don’t do that here.

@fiery jungle -> #old.

[frigid depot]

@night cloak in the last 2 hours there is like 3 complaints about ping fluctuations and teleporting in the reports channel

[night cloak]

@frigid depot Kindly created a detailed report in #old.

[rich flume]

hi goo day everyone i want to ask support can someone help me?

[night cloak]

If there’s more reports it’ll be forwarded to discord staff then they’ll consider forwarding it to the PUBGM team

@rich flume please state your issue.

[rich flume]

my email was hacked, hacker is logging in using that email, fortunately i still have my GP email bind

[night cloak]

@rich flume can you still access your account ?

PUBGM account.

[rich flume]

yes i can still access my account i have all proof that is my account

only problem is hacker is accessing it, and also maybe will dismantle my items

@night cloak

[elder comet]

Hallo

I want to report a hacker in a pubg video

[night cloak]

@rich flume have they unlinked any social media to your account ?

@elder comet Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[rich flume]

@night cloak they are trying to unlink my google play account, since they have the twitter and gmail account

[night cloak]

@rich flume You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

Make sure you’ve changed all passwords etc on your social media’s/email and enabled 2 person authentication.

[rich flume]

@night cloak yes i secured already, only thing i didn't secure is my email and twitter because it's the same email address, i did email the cs but still there's no reply from them, almost 24hours now

[night cloak]

@rich flume Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

[tribal yew]

اكو حد يعراف فك باند بوبجي

[storm flume]

Please do not use languages other than English, @tribal yew. Refer to #735483472432594994 for regional communities.

[polar marsh]

@tribal yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rich flume]

@night cloak i see, okay i will try to wait, but the only problem i have maybe hackers will delete my items in game 😦

[young hinge]

I m facing mic and audio glitch... even though I have repaired my game still their is mic and audio glitch if possible please help me with it

[rich flume]

@night cloak is there anyway that someone can locked my account till cs already fixed the issue?

[night cloak]

Not that I know of sorry, @rich flume.

@young hinge please try changing your DNS to 1.1.1.1

[polar marsh]

@silk lotus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young hinge]

@night cloak I m playing with my WiFi will help me by changing DNS

[rich flume]

@night cloak where do i exactly can see "please refer to #faq subpoint 5.3 for futher instruction." this sir?

[night cloak]

Click -> #faq then scroll to subpoint 5.3.

@young hinge refer to #faq subpoint 4.5 for instruction on how to change your DNS, make sure you use 1.1.1.1

VN?

No need to spam, please stop.

[coarse kindle]

i have the same problem

what should i do

[dry kayak]

@night cloak Thank you for your help, but the answer was that we were playing with hacks😂😂

[polar marsh]

@coarse kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@coarse kindle what problem ?

[rich flume]

@night cloak do you know how to get ban for 7days?

[night cloak]

Play with cheaters.

[polar marsh]

@dry kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rich flume]

@night cloak i was banned yester for 1day only, do you know the reason?

yesterday*

[night cloak]

@rich flume screenshot ?

[night cloak]

@rich flume Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[nimble plover]

عندي مشكله

[night cloak]

@nimble plover English only please.

[rich flume]

@night cloak what does it mean thirdparty software? i didn't use any, or maybe the hackers?

[night cloak]

It’s like VPNS or ping boosters @rich flume it’s possible it’s hackers.

[rich flume]

if they will use cheats on my account is there any way that my account will be unbanned if proven true that i'm the real owner?

[night cloak]

@rich flume I’m not sure, it’s definitely possible.

[rich flume]

@night cloak okay thank you for your help, because i really don't know what to do now, still waiting for the cs to reply to my email.

[proven rampart]

Dear moderators and developers, please pay attention!

after the release of season 15 for some reason, server errors began to appear all people afc ping 968

and at the end of the flight, all people just fall and after 4 minutes they suddenly come to life and fly in different directions

[night cloak]

@proven rampart Kindly created a detailed report in #old.

[proven rampart]

Are there developers on the discord?

[night cloak]

Nope.

[proven rampart]

how can you contact them?

[night cloak]

You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

[proven rampart]

not possible, there the bot simply gives out something and that's it

Does the developer have a group somewhere?

[night cloak]

Why do you need to contact a developer?

[proven rampart]

with season 15 they brought errors from the server of Europe

1 face solo

[night cloak]

@proven rampart Kindly created a detailed report in #old.
@night cloak

[proven rampart]

there the bot gave a survey and I answered

[night cloak]

Now patience.

[proven rampart]

can I throw a screenshot?

[night cloak]

We cannot help you any further.

@proven rampart you can attach the link of a screenshot.

You cannot edit a message and attach a screenshot.

[proven rampart]

can I send a screenshot here?

that is, the developers do not have a single group?

[night cloak]

Send it and I’ll provide the link for you to edit into your message in #old.

Can anyone ban this hacker?

@proven rampart not that I know of and if they do it will only be for staff to communicate with them.

[night cloak]

@night cloak Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

@proven rampart

Ugh hang on.

[proven rampart]

2 more

[night cloak]

@night cloak they cannot be banned from the in game built option.

They can.

[proven rampart]

this is the 2nd time in a day

[night cloak]

I wish, other wise how many people have reported him so far and he didn't got banned yet

[proven rampart]

I can't take a conqueror now😢

[night cloak]

@proven rampart hold down on the screen shot, you’ll get all these options.

Click copy media link then copy the link into your message via #old.

@night cloak the team receive thousands of reports a day it takes time to investigate.

[proven rampart]

I don't understand😅

[night cloak]

Why don't they increase the number of moderators for this purpose?

Ask them.

[proven rampart]

So?

[night cloak]

Hang on asking a member of staff.

[proven rampart]

I do not understand your answer about the button😅

which employee?

[night cloak]

#questions message

[proven rampart]

?

[night cloak]

#questions message

Add these links into your message in #old.

[onyx cairn]

PUBG Console.

[night cloak]

It’s a mobile game so I’d say no.

[onyx cairn]

[night cloak]

Fix this high ping in match can't join match

[proven rampart]

can I write to feedback_bugs now?

5 hours☝️

Wait 5 hours

[night cloak]

Edit your message.

@night cloak use #old

[proven rampart]

and who is ERROR 403?

[night cloak]

She’s apart of the community team.

[proven rampart]

Error 403 can contact the developers?

[night cloak]

Yes.

[proven rampart]

can I convey my message to them?

[nimble token]

Servers in pakistan are crashing, can someone fill me up from which side the issue is arising?

[proven rampart]

Servers in pakistan are crashing, can someone fill me up from which side the issue is arising?
@nimble token I have the same

[night cloak]

The team like her go over #old and report where necessary @proven rampart.

[proven rampart]

Russia europa

[night cloak]

You may try but she’s very busy and the reply will be late.

@nimble token Kindly created a detailed report in #old.

[proven rampart]

Can i ask you?

is there a perfectionist achievement?

there I completed 5 stages 2 and I was not given a mask for 2 times. what to do?

I can't see you

[polar marsh]

@echo hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@pastel kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@proven rampart Which

[night cloak]

I want to delete my account but I don’t have delete account option in my settings anyone can do that for me, please.

Player hacker unknowns battle ground new name of pubg

[sick shale]

@night cloak You can't delete your account, it's available for some regions only.

[night cloak]

I report so many hacker but no ban why? No mail

[minor crypt]

using vpn gives ban or not ?

@lime juniper

[steep depot]

Server Crash Problem In Pakistan Please Resolve Issue

[night cloak]

So many hackers

Livik is useless

So is the new erangel

[merry plume]

do I get a reply in here or wait for 1 eternity?

[night cloak]

@merry plume what’s that

[polar marsh]

@merry plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Loool

[elfin maple]

I need uc

[night cloak]

Hello Company pubg mobile, I do not know
why my account was suspended, even though
I have not committed any question to your
laws. I hope that you will respond to me as
soon as I need my account and I cannot
spend my day without playing. I hope that you
will pay attention to my request and wait for
your reply impatiently🌹

@night cloak Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban.

@elfin maple you mag purchase UC in game or via this link https://www.pubgmobile.com/pay.

[grim tangle]

@polar marsh Where are your words from Season 7 and you say we will eliminate the hacker and we reached Season 15 and are still in abundance Do you just want to silence us or what?

[night cloak]

@grim tangle read through #news they’re taking action, Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

@steep depot Kindly created a detailed report in #old.

@minor crypt the usage of VPN is not recommended.

@night cloak the team get thousands of reports daily, they’ll be banned eventually.

Hi

I already reinstall

How may I help you, @night cloak.

My pubg always stuck

At login screen

I try so many times, still didnt work

@night cloak, Please refer to #faq subpoint 4.10.

My network is good

I try to change when login

But its stuck at all

@night cloak please follow the instruction in the screenshot attached below.

Already sir,

Im try it, when other is same as you told me like that

And im also change dns it doesnt work too

[little rain]

hello where can i send the proof video?

i cant send to cheater reports

[night cloak]

@little rain Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[little rain]

hackers

[night cloak]

@night cloak Kindly created a detailed report in #old.

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

[little rain]

thank youi

[night cloak]

Ok sir ty

[serene meteor]

Why here is nothing? @night cloak

[night cloak]

That’s for the bonus shop right ?

[serene meteor]

Yes

[night cloak]

Refer to this channel pinned messages.

Plaes help me

Help

Can you help me

Please state your issue.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@lime juniper hey something crazy just happened to me ingame, our vehicle glitched out and we went straight through a building, then it exploded and we died.... Then i got banned for 10 years. Can someone help me out with this?

[devout geode]

Read message above, @night cloak.

[night cloak]

hmm

[night cloak]

@night cloak OMG from YouTube?

[sharp onyx]

@night cloak you got a recording of it?

[night cloak]

That’s something to post on your YouTube channel lol

[sharp onyx]

@night cloak plz dont chat here

[night cloak]

Car crashed I got banned

@sharp onyx shut the heck up

[slender wharf]

@night cloak Dont chat here, you should already know this.

[night cloak]

@slender wharf maybe tell server boosters not to talk in #discord

[slender wharf]

By whom are you speaking of?

[night cloak]

From Viasy in discord support:

Hush 🥺
Godam.

And Franck they were all talking off topic nonsense.

So don’t warn me if they don’t get warned, it’s biased. Thanks.

[slender wharf]

Those were replies to franckie, plus those were technically questions regarding how the .warn feature works

[night cloak]

They weren’t questions, they were going off topic

How is hush a question

[slender wharf]

Hush pleading_face
Is replying to
I'm already admin, no need to tryhard using text replacements. blob_amused

Now then, if you would like to continue further ill gladly talk in #chat

[night cloak]

That’s off topic “I’m admin”

Literally off topic

And why is Franck saying “no need to post it twice” in feedback when spamming and swearing is allowed in feedback bugs just doesn’t make any sense.

[slender wharf]

Ask franck that, not me. Now let's go to #chat if you would like to continue chatting, I won't keep repeating that.

[exotic quartz]

he is hacker i push to conqutar in midleeast saver but he comes and kill me

[night cloak]

@exotic quartz what do you want

[exotic quartz]

hacker

[storm flume]

Hello, @exotic quartz!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[slender wharf]

@exotic quartz Please read the above message.

[naive island]

Can someone here forward this on? The attached was in the last update at start of s14 when the new Clan Energy Objective was launched. This feature was announced and has yet to be delivered (The Clan Members at the top of the season rankings will also get rare outfits and titles)

[exotic quartz]

ok

[sick shale]

@naive island You get it when your clan is ranked in top 100

[naive island]

Is that 100% confirmed? As in, have you seen anyone with such a title in game?@sick shale

[night cloak]

@sharp onyx yeah i recorded it

[sick shale]

@naive island Only top 10 clans will get the title, so yeah it's rare

[sharp onyx]

@night cloak If yes, please contact an admin privately with it

@glossy sable ^

[night cloak]

you sure they can help with it?

and thank you

[sharp onyx]

Np. Well, I cant answer on their behalf. They will let you know what they can do

[elfin needle]

Hello

Why evry mach high ping problem

[sick shale]

@naive island Confirmed, saw a player using the title.

[elfin needle]

?????

[azure folio]

where can i redeem these coins.. nothing shows up in redeem section..

[elfin needle]

Today I play evry mach high ping problem

[azure folio]

@lime juniper

[chilly steeple]

Server didn’t respond

[urban charm]

bruh you guys should make it so that the Apple users can change their name with the copy and paste thing

[sick shale]

@urban charm Function is disabled by IOS due to privacy reasons.

[short eagle]

[e-mail]

[night cloak]

@urban charm refer to this message #old message

[jovial hill]

Please help me how to fix this issue

[night cloak]

Are you trying to buy UC ?

[jovial hill]

Yes

[night cloak]

That is an unofficial website, purchasing UC from there will have your UC deducted either now or in the future.

You may purchase UC from the in game store or via this link https://www.pubgmobile.com/pay

[jovial hill]

Ok thanks

Agen this issue

@night cloak

[night cloak]

Click help Center.

[pseudo river]

I want to unlink the email, please

[runic stump]

Lite

[polar marsh]

@urban spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short eagle]

@pseudo river you cant at the moment

[lime juniper]

What is the account user identification, @night cloak?

[polar marsh]

@slow herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pseudo river]

@short eagle why?

[short eagle]

it is still being worked on

[pseudo river]

@short eagle When can I?

[short eagle]

@urban spire vpn isnt recommended

[simple cairn]

Help

[polar marsh]

@astral fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warped parcel]

Ping gets higher when enemies are near and lowers after I'm dead 😪

[warped parcel]

From 20ms to 500 to 968ms, then when i spectate the team it goes down to 20

[vagrant onyx]

Ping gets higher when enemies are near and lowers after I'm dead 😪
@warped parcel yes
sometime this happen !!

[worn pumice]

Why cheaters are not banned on Device ?

[tidal fern]

i can play with the same email on the emulator and mobile or i will take a baaann

[warped parcel]

It's very frustrating

[vagrant onyx]

( maybe cause of sometime device become hot and its will start to render and Fram drop ) @warped parcel
Also low end device

[tidal fern]

@vagrant onyx
i can play with the same email on the emulator and mobile or i will take a baaann

[warped parcel]

Im using K20 Pro, i wouldn't it call it low end, also it's not getting got much hot , or at least not enough to get thermally throttled. @vagrant onyx

[vagrant onyx]

@vagrant onyx
i can play with the same email on the emulator and mobile or i will take a baaann
@tidal fern no
but do not try switch between them on log in ( you might get ban frozen acc for 3 month )

[worn pumice]

@warped parcel take iPhone. I was in same problem like you. I buy iPhone and disappear that problems 😉

[warped parcel]

Dayum @worn pumice

[worn pumice]

The only problem now. And the biggest it’s about cheaters. They ruin this game.

[polar marsh]

@icy pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow geyser]

Do you if I change DNS My account will be closed

[warped parcel]

@vagrant onyx is there any way to atleast reduce the ping issue? Without buying a new device

[vagrant onyx]

Do you if I change DNS My account will be closed
@hollow geyser why you want dns ?

[tidal fern]

You mean, if I registered on the mobile phone and the emulator, I don't do logout
@vagrant onyx

[vagrant onyx]

@vagrant onyx is there any way to atleast reduce the ping issue? Without buying a new device
@warped parcel read this

#questions message

[warped parcel]

😪

[hollow geyser]

@Yore Safe VRT#9805 Because she goes astray. Do not be afraid to open

[tidal fern]

You mean, if I registered on the mobile phone and the emulator, I don't do logout
@vagrant onyx

[vagrant onyx]

You mean, if I registered on the mobile phone and the emulator, I don't do logout
@vagrant onyx
@tidal fern do logout before you log in mobile

[warped parcel]

If there any way to complete the ' Witness of the truth ' achievement now.

[night cloak]

@warped parcel as of now no.

It may return in the future but there’s no news about it returning.

[vagrant onyx]

@warped parcel no , send a feedback on #old
They might bring it back

[warped parcel]

Is there any format to say that? @vagrant onyx

[vagrant onyx]

@warped parcel you all ready send it

[warped parcel]

Because no one responded 😅@vagrant onyx

[faint folio]

Why can't I type on cheater reports?

[night cloak]

It’s not fair for people all the way in the middle of the Sahara desert to play on NA server as their high ping gives them several advantages. They can shoot us through walls/rocks or any obstacles infact

[faint folio]

I have a video of a hacker killing me

And I can't submit it

How do I do it?

[vagrant onyx]

Why can't I type on cheater reports?
@faint folio its closed
The is new future might be added in the game to report cheater video

Read this

#news message

It’s not fair for people all the way in the middle of the Sahara desert to play on NA server as their high ping gives them several advantages. They can shoot us through walls/rocks or any obstacles infact
@night cloak play in different server

[faint folio]

But I have video evidence@vagrant onyx

Is there anyway?

Ok

[vagrant onyx]

@faint folio okey

[shell relic]

i didn't do any thing

[night cloak]

@night cloak play in different server
@vagrant onyx but NA is my server. Basically you’re saying to go in another server and do what these guys are doing to me?

I’m not banned...

Op wrong ping sorry.

@shell relic Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban.

[shell relic]

thank's

[night cloak]

@night cloak may I ask what your query is ?

I’ll try assist you.

[shell relic]

I am thankful

[polar marsh]

@shell relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak may I ask what your query is ?
@night cloak
How to deal with cross-servering. People from the Middle East using NA and having like 200+ ping and shooting me through rock and such

Do you live in NA?

Yessir

The enemies From Middle East extremely high ping tho

@night cloak Kindly created a detailed report in #old.

Unfortunately there’s not much we can do about it as we’re only the PUBGM community trying to help others.

Do you live in NA?
@night cloak
Well actually it’s a bit confusing. I live in SA but I get better ping in NA I’m guessing it’s because Miami is closer to me than Argentina but thanks for attempting to help me

mod

i got tgis

hello

Mod need urgent help

[celest shadow]

Kindly state your issue, @night cloak.

[night cloak]

i got this from customer care support

i cant share

[celest shadow]

Take a screenshot instead.

[celest shadow]

Are you from Pakistan, @rigid lichen?

[rigid lichen]

Yes

[celest shadow]

There are issues with your ISP, kindly wait till it is resolved.

[rigid lichen]

❤️

[night cloak]

piston sir my fb is hacked i have all proffs + payment recipts all thing i share in customer support and i got this

what should i do now?

:-:

[elfin smelt]

can anybody help bonus challenge and tournament button not showing?

[celest shadow]

@elfin smelt

[elfin smelt]

thx 🔥

[night cloak]

@night cloak can you still access your account ?

no

@night cloak If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.

[celest shadow]

Kindly follow what the support agent has advised you to do, @night cloak. Make sure your Facebook account is secure, if you still have access to the account then change the password of the account. You may contact the support for the respective social media account, which in this case is Facebook (https://www.facebook.com/help).

[night cloak]

ook

and he use viet nam version of pubg

[rancid summit]

I linked both FB and Twitter in my account but in setting it showing only FB? Why?

[night cloak]

so its unlink from global

[celest shadow]

Try to get a hold of your Facebook account for now, @night cloak.

[night cloak]

ook

how to switch to english

[rancid summit]

I linked both FB and Twitter in my account but in setting it showing only FB? Why?
@Piston

[celest shadow]

@rancid summit, could you provide a screenshot?

[rancid summit]

@celest shadow please wait

@celest shadow

[polar marsh]

@keen spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

@rancid summit, have you recently used the unlink feature or have you contacted the in-game customer service to unlink your Twitter before?

[rancid summit]

@celest shadow no i haven't used unlink option or contacted support

[gaunt bolt]

@celest shadow I’m in Saudi Arabia and when I’m trying to turn on the game. The screen is just stuck on loading. I’ve tried everything restarting my device etc. tried open the game on other devices but it’s still stuck on loading and it’s definitely not an issue of my network!

[night cloak]

@celest shadow he change everything Name . number. email . evrything he can do possible

btw i cant found in facebook :-:

anyther way to get back account i only need my pubg id

[polar marsh]

@fast nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. <@&521899561367764992>, <@&481161015728406538>, <@&481159513580372009> and <@&639889499718942720> are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Can you please go to your Twitter and under Settings and privacy > Account > Apps and Sessions and check if PUBG MOBILE is in the page, @rancid summit?

[rancid summit]

@celest shadow ok wait

[night cloak]

😰Plz.halp

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @gaunt bolt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

ik this but i got last msg from support and that didnt work 🙊for me

[gaunt bolt]

It is surely not a network issue as it is stated in the faq section. That’s why I am asking here. The faq section says it’s a network issue.

[celest shadow]

Contact the in-game customer service and let the support agent know of the situation, @night cloak. You could request them to unlink the Facebook account if it no longer belongs to you, make sure that you have another social media account OR e-mail/phone number linked to your PUBG MOBILE account.

[night cloak]

No thats only linkd with facebook account

[warped hazel]

Hey guys , there's some sort of new hack that literally stops the srvr , only the bots & the hack user r able to move!! I've been reporting it for ages now but it's just going ridiculous more n more , it's a huge peblm for people who r rushing their ranks , pls report it directly to customer service , they need to do something about it quickly

[celest shadow]

@gaunt bolt, have you tried using a DNS?

@warped hazel, feel free to send this in #old.

[pastel ore]

pl pubg unban in india

[warped hazel]

@warped hazel, feel free to send this in #old.
@celest shadow ok

[pastel ore]

pl

[celest shadow]

@night cloak, kindly link another social media account or e-mail/phone number to your PUBG MOBILE account.

[pastel ore]

i linked so what

[night cloak]

now? i cant get back?

[celest shadow]

Did you get logged out of your PUBG MOBILE account or do you still have access to it, @night cloak?

[pastel ore]

what

i have access to pubg account

[night cloak]

Logged out becoz he use viet nam version

[celest shadow]

I'm not referring to you, @pastel ore. You're advised to move to a discussion channel: #chat or #pubg-mobile.

[rancid summit]

@celest shadow twitter showing app don't allow to take screenshots

[celest shadow]

In that case, we do not provide support for the Vietnamese (VN) version, @night cloak. You should contact the customer service for further assistance in this regard, and the customer service of your social media in question. The email address for Vietnamese version is [e-mail] if you wish to contact them.

@rancid summit, you cannot take screenshots due to privacy reasons. However, do you see PUBG MOBILE in the page?

[rancid summit]

@celest shadow Yes i see pubg mobile

[night cloak]

But this heppens 1 year ago? what should i desscuss in vn support?

[storm flume]

You can contact the customer service via the game settings, @rancid summit. Refer to subpoint 5.3 in #faq for further instructions.

[rancid summit]

@celest shadow i gave permission on Approved: Friday, May 22, 2020 at 7:07:36 AM GMT+05:30

[little steeple]

For me many events are not coming for past 1 year y

[celest shadow]

Feel free to send your feedbacks in #old, @little steeple.

[little steeple]

After sending what shld I do@celest shadow

[night cloak]

piston sir

But this heppens 1 year ago? what should i desscuss in vn support?

sir they started new conversation

[warm pilot]

help plzzzzz

[night cloak]

@warm pilot what’s the issue?

[warm pilot]

thee peak

they go inside the fire buttons

[night cloak]

@warm pilot is it enabled in your settings ?

[warm pilot]

nahh

[night cloak]

Oh

Move them

[warm pilot]

this is my normal

[night cloak]

You need to copy your controls from classic to arena.

[warm pilot]

i did lol

it doesn't happen everytime

but it happens most of the time

[night cloak]

Have you done this ?

Clicked arena

[warm pilot]

yea

[night cloak]

Then clicked class TPP?

[warm pilot]

wait

[night cloak]

😰Halp me to recover mah account

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Sirrr i did

@night cloak piston has guided you, we do not provide support for PUBGM VN.

Please stop repeating yourself.

sorry

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[warm pilot]

it's the same controls

also 1 day a enemy was standing infront of me.... i shot him the whole magazine of m249 but he still didn't die @night cloak

then i got to know that he's my teammate

but he didn't have number on his head

[night cloak]

@warm pilot Kindly created a detailed report in #old.

[warm pilot]

format?

[night cloak]

How ever you please, just make sure it explains your issue in detail.

[vagrant forum]

That's an old bug which occurs if you didn't load properly into the match, @warm pilot. It would be great if you could record it if that happens next time and report it in #old with the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country