questions

[dusk pilot]

@woven rover registration date is incorrect ig pubgm wasn't even released in 2017 your screenshot says April 19 2017

[night cloak]

@safe sage feedback/suggestions are welcomed in #old.

[sacred vault]

@polar marsh

I redeemed my 100 UC through Bonus Challenge points but I never received the UC, points got deducted but no UC was rewarded. PLEASE SEND IT..

558327377 - My in Game ID
¤》Khiljee - My in Game Name

@night cloak

[night cloak]

@sacred vault contact in game CS

You’ll receive it shortly please be patient.

[sacred vault]

I redeemed it at 31st

[night cloak]

If you don’t receive them in 2 day’s do what chips suggested.

[sacred vault]

But not received yet

[night cloak]

Wait till thursday

[sacred vault]

How to contact in game CS?

@night cloak

[night cloak]

@sacred vault #faq 5.3

You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

[sacred vault]

I went there, I even had a chat but they asked for a mail and then no reply

For a mail ID*

[topaz cliff]

How remove 3rd link yahoo mail.?

[night cloak]

@topaz cliff you currently cannot remove emails.

@sacred vault only they can help you otherwise wait patiently.

[topaz cliff]

I am not accessible to yahoo mail

[night cloak]

It may be available in the future @topaz cliff, until then please be patient.

[sacred vault]

What if I dont get it? All my points are wasted then

They took the points but :(

[night cloak]

If you do not receive your UC within the next week I’m sure a member of staff will report the issue to the PUBGM team.

[scarlet spade]

Hi can I talk with the Admen here

[night cloak]

@scarlet spade state u r issue so someone can help

[polar marsh]

@scarlet spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[teal crypt]

Can any one tell me countries name where the Bonus challenge is available for play

[night cloak]

Can any one tell me countries name where the Bonus challenge is available for play
@teal crypt Different in most of the regions, there is no exact date. Stay tuned and keep an eye on #news

[teal crypt]

Thanks

[astral cradle]

my account ban from 7.1
what can i do with my 2 years old account
what to do sir do i throw my account to dustbin

😩

hey pubg are you listening

[night cloak]

@astral cradle press file claim

[astral cradle]

i did that

then what to do

[shy mist]

Y did u cheat? Stop crying now@astral cradle

[night cloak]

Folow the bot..u can contact in game CS more info #faq 5.3

[shy mist]

Only in game support will help you

[astral cradle]

watch it you noob @shy mist

[shy mist]

@astral cradle For what reasons u got terminated eh? Noob lol kid I've been playing from nearly 2.5yrs .. Priorly learn English .. Later u can address someone as NOOB..

[astral cradle]

file modification error

[blissful hemlock]

@spring zephyr when will the crew challenge will start we have been waiting for 100000years and if the cc will not Pubg U noobhub gime I'd card

Ohh pubg walao

Hello

Kya ther rahe ho

[night cloak]

@blissful hemlock dont tag moderator role unless it's for emergencies

And no info about it keep an eye on #news

[feral leaf]

hello i need some help

[sand path]

@blissful hemlock it is not Coming back any time soon.

[night cloak]

@feral leaf yea state u r issue

[feral leaf]

What i forgot my linked Email address? Can i Unlink/Remove it ? Or Can i Know What was that email address?

[blissful hemlock]

@sand path me from inside -R.I.P

In peace😭 😭

[sand path]

When it does. There won't be any room for cheaters.

[feral leaf]

What i forgot my linked Email address? Can i Unlink/Remove it ? Or Can i Know What was that email address?
@feral leaf Please help me !! tell me What can i do

[shy mist]

Is this new technique eh? They are locking BONUS CHALLENGE at week 8 and 1 of new Season

[night cloak]

@feral leaf unlink email is not available at the moment

[sand path]

Is this new technique eh? They are locking BONUS CHALLENGE at week 8 and 1 of new Season
@shy mist
This is for every season since it was out.

[blissful hemlock]

@shy mist i wonder How pubg is only looting us

[restive stone]

Hello, my account was stolen. I cannot login to Twitter and Twitter connected with Apple. I cannot enter the game with Apple Can you help me?

[night cloak]

@restive stone contact in game CS for account related issue

[real swallow]

can we will be able to play at 90fps on gameloop?

[shy mist]

@sand path If so most of them will loose nearly 400 points ..

[blissful hemlock]

Yrr yeh Bonus c se I'd card ka option hona chahiye tha 😢

Nothing iz free

[shy mist]

@blissful hemlock WHAT IF WE USE 100% OF OUR BRAIN!?

[night cloak]

@real swallow if it's available yes . ..u can go to #481204134859505684 and type .emulator and ask there for more info

[blissful hemlock]

@shy mist batao bhai

[restive stone]

@night cloak The person who stole the account is using cheating in the account and I do not want her to be banned.

[blissful hemlock]

@restive stone ok so a girl has taken But how did u know that ?🧐

[restive stone]

@night cloak Please help, I wrote to in-game support but I couldn't get a return

[night cloak]

Do u still have access to pubgacount

@restive stone contact in game CS they are the only one who can help u

@restive stone folow this steps

[blissful hemlock]

@night cloak ur and all mods duty is to just guide people huh?🧐

[restive stone]

@night cloak unfortunately they are not giving me a return please someone authorized help me my account has been stolen

@night cloak unfortunately they are not giving me a return please someone authorized help me my account has been stolen

[night cloak]

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience. @restive stone

The only poeple who can help u is them and wait patiently for there reply

[blissful hemlock]

@restive stone bro U can't do anything On Discord mods can just the guide to do this they can't fix your problem

[restive stone]

@night cloak I could login to the account with apple, but I can't login anymore, it says logged in from the new version please help for this problem my account is going

@blissful hemlock I'm so sorry my friend because my account was stolen 😦

[blissful hemlock]

@restive stone yaa i can understand i am also playing the game from its 3rd day😅

[restive stone]

@blissful hemlock Nobody helps my friend I'm afraid that I won't be able to enter anymore

[blissful hemlock]

@restive stone Yaa bro pubg is only looting us and taking our money in skins, they aren't here to help us

[woeful elm]

you can contact the in-game customer service.

Refer #faq 5.3

also you can continue your discussion in #pubg-mobile

[restive stone]

@blissful hemlock Twitter is not contacting me and there is no one to help me. My account value is too high and it was stolen by hacker.

[blissful hemlock]

@restive stone bro Donot panic much if it has To go Then ur tension will not change its going

Don't panic

[restive stone]

@blissful hemlock you're so right bro these are just predators

[blissful hemlock]

@restive stone yup

[night cloak]

hello , how i can active the video review to help ban cheaters in my account ?

@night cloak check the pinned messeges here

[restive stone]

@blissful hemlock tenks bro

[night cloak]

to become an investigator will receive a pop-up window , where i can find this pop up window ??

[slender wharf]

It will appear in-game, @night cloak.

[night cloak]

i saw it but its not active ? do i need to open game by phone ?

[slender wharf]

You could try that.

[night cloak]

Are you emulator?

yes

you can access #emulator-support by typing .emulator in #481204134859505684, please state your query there. @night cloak

thnx , so i ask them there or what ?

Yup 👍

[limpid sapphire]

Help me my account has hacked by a person

An my fb account also unlink

Pls

[slender wharf]

Contact customer service, @limpid sapphire.

We aren't able to help with account related issues.

[limpid sapphire]

Where is customer service?

[storm flume]

You can contact the customer service via the game settings, @limpid sapphire. Refer to subpoint 5.3 in #faq for further instructions.

[limpid sapphire]

Ok

[willow vortex]

I am a phone player what is going on??

[polar marsh]

@willow vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal lynx]

i got my rank back does that mean my account is back ?

[polar marsh]

@raven sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@raven sparrow How long was the ban?

@surreal lynx Have you tried to login?

[surreal lynx]

yea

[polar marsh]

@surreal lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn relic]

Hello ,
Am facing a problem since 25/8 , that I cannot complete any game , i got
this message every game i enter
I tried your DNS steps , i tried to repair the game , also install it again
, i reset the router , also tried the mobile data and it is still there,
I think it is a problem in my account , i will be gla if you fixed it ,
thanks in advance:)
Account mail : [e-mail]
Account ID : 5155338987
Thank you

[raven sparrow]

I explained but I can't send the message

[slender wharf]

@solemn relic, @raven sparrow, Please contact customer service

[raven sparrow]

LoL

[solemn relic]

@slender wharf the in game customer service?

[raven sparrow]

There is an esports contact from tencent here?

[slender wharf]

Can't do much here, it is already a common issue among people, an update comes on the 8th of September so it might be fixed by then.

[solemn relic]

When i try to comtact the CS i always talk to a bot

So no solution is found

[raven sparrow]

@slender wharf sorry if I ping you, you can help with esports things related?

[solemn relic]

Is there is an easier way to communicate with the CS?

Or can you directly forward the issue to them?

[slender wharf]

No, @raven sparrow. But you can ask and ill get someone to answer.

[solemn relic]

As i see many people face it

[slender wharf]

@solemn relic Unfortunately there is no other way.

[raven sparrow]

They still giving the pmco championship tittle and the pmco frame to the champion? @slender wharf

[slender wharf]

They still giving the pmco championship tittle and the pmco frame to the champion? @slender wharf
@raven sparrow @onyx cairn You must have some kind of info on this, no?

Please wait for the response of the mentioned user.

[onyx cairn]

Yes, but only for the finalists.

[raven sparrow]

@onyx cairn hello we won this split of latam
We gonna get the tittle and the frame?

[proud bay]

@slender wharf I still face it too, many people daily report about it, can't you make this complain arrive to CS?

[onyx cairn]

You can ask this in your dedicated PMCO Discord server. They have more informations, @raven sparrow

[storm flume]

Please do not use languages other than English, @sand ivy. Refer to #735483472432594994 for regional communities.

[polar marsh]

@sand ivy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@proud bay They were already made aware.

[proud bay]

👍

[solemn relic]

@onyx cairn
And this issue

[cerulean marsh]

@slender wharf

I fixed the issue on my own

Thank You

[limpid sapphire]

Help my account was hacked by a person

[night cloak]

Where do I report hackers?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[slender wharf]

@limpid sapphire Contact the Facebook customer care.

[primal furnace]

hello, i linked my account with facebook only and when i try to link my account with twitter or google play he said (link failed please try again later) please help how can i solve it

[storm flume]

You can contact the customer service via the game settings, @primal furnace. Refer to subpoint 5.3 in #faq for further instructions.

[lime stream]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lime stream. Remember to read through #faq before asking questions in the support channels.

[twin sequoia]

Hi, i can't open my mic i don,t know why.
Ineed help please.

[polar marsh]

@lime stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[astral lynx]

then why bi lolzZz gaming account has been opened by you guys. i have proof of feedback report. just because he is a youtuber.

[twin sequoia]

Hi, i can't open my mic i don,t know why.
Ineed help please. help please

[ionic sparrow]

When does the soldiers crate reset?

[twin sequoia]

I can't open the mic
And can't chatting here please help

[ionic sparrow]

When does the soldiers crate reset and what colour is legendary please ping me

[slender wharf]

@twin sequoia Do a routine repair.

@ionic sparrow They reset after 24h if I'm not wrong, also legendary is purple.

[cerulean marsh]

@slender wharf what download nan issue

[slender wharf]

Have reported it but still no news yet, @cerulean marsh.

[twin sequoia]

@Lazie are you sure this will solve the proplem

[slender wharf]

Actually.

[cerulean marsh]

I fixed the issue tho @slender wharf

[slender wharf]

You put your age as under 18, @twin sequoia.

[cerulean marsh]

But

[slender wharf]

It won't give you the mic functionality in the game.

[lusty garnet]

I am facing a problem with my PUBG game. There is another person logging into my account through Twitter, and I cannot play from behind this person. Please, the virtuous company, luck the problem. I want to cancel the Twitter account that is linked to PUBG.

[cerulean marsh]

Exactly

I’m still deaf n mute

[slender wharf]

Wait, @cerulean marsh. You can't use the mic?

Can you show me an ss?

It only does that if you are underaged or put the account as under 18.

[cerulean marsh]

How can I get a SS of that @slender wharf

[night cloak]

Look what hackers are doing, kindly do it

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lusty garnet]

I am facing a problem with my PUBG game. There is another person logging into my account through Twitter, and I cannot play from behind this person. Please, the virtuous company, luck the problem. I want to cancel the Twitter account that is linked to PUBG.

[storm flume]

You can contact the customer service via the game settings, @lusty garnet. Refer to subpoint 5.3 in #faq for further instructions.

[twin sequoia]

@Lazie i put 18 it was under 18 and i was can't use the mic too

[night cloak]

@night cloak it’s a on going issue for a majority of people at the moment and it’s been reported to the PUBGM team to be investigated/fixed. Refer to #faq subpoint 4.11 to see if that helps.
@night cloak I tried that and I still get banned mid game

[slender wharf]

You will need to contact customer service, @twin sequoia. The account was put as under 18, maybe you accidentally hit under.

[night cloak]

I get banned mid game again, this is dumb

[polar marsh]

@honest brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@night cloak how long?

[cerulean marsh]

@slender wharf

[night cloak]

10 mins everytime

[slender wharf]

@cerulean marsh If the mic is disabled that means the account was put as under 18, contact customer service and let them know that you are over 18 and need to change the age.

[night cloak]

Look what hacker are doing , they are Freezing Pubg Server and we cant even play. kindly Wake up and fix it . let us PLAY

[slender wharf]

@night cloak It is a common issue, haven't gotten any news about it yet.

[cerulean marsh]

What about speakers?

[slender wharf]

@night cloak Report them.

[night cloak]

I honestly don't know why this has been happening everytime I try to play

[slender wharf]

@cerulean marsh Those will also be disabled.

[cerulean marsh]

I can’t even hear my teammate

Ok

[slender wharf]

For the security of minors they do that.

[cerulean marsh]

@slender wharf I’ll send you a SS wait

[night cloak]

For the security of minors they do that.
@slender wharf it's dumb, I'm worried that it'll get deleted and I put almost $2k into the game

[cerulean marsh]

I don’t think it says under 18

[slender wharf]

[cerulean marsh]

Solve this mystery please

[undone patrol]

Open #cheater-reports

Open #cheater-reports report s

[slender wharf]

@undone patrol It will be opened soon, please stop asking the same question you have been answered many times before.

[cerulean marsh]

@slender wharf ?????

[slender wharf]

@cerulean marsh Working on it.

[cerulean marsh]

I’m waiting @slender wharf

[vale hearth]

@slender wharf Mad respect, mans working hella hard, keep it up G

[cerulean marsh]

True

[vale hearth]

So you're having mic issues ?

[cerulean marsh]

Yup

Actually both

[vale hearth]

Whats your acc linked to ?

[cerulean marsh]

Facebook currently

[vale hearth]

Check if you have yourself as 18+

[cerulean marsh]

Before it was connected google

Checked

It’s always been like this bro

But I’ve recently switched to iPadOS

So I’m connected with Facebook now

[hollow gull]

Anyone active?

[vale hearth]

@cerulean marsh i meant if you're 18 on Facebook

[cerulean marsh]

😆😆😆

I’m 25 bro seriously?

[hollow gull]

Hello Anyone Here For Helping?!!

[slender wharf]

What is wrong? @hollow gull

[hollow gull]

Can I Say It Here?

[slender wharf]

@cerulean marsh have you offloaded the app?

Yes. @hollow gull

[cerulean marsh]

Offloading basically means deleting the app

[maiden pecan]

How long does it take for Tencent to contact me? They have asked for pictures of my social media accounts, and its been 3 days now!

[slender wharf]

@maiden pecan It can take up to 90 days.

[maiden pecan]

90 days? And does it actually take so long?

[cerulean marsh]

@maiden pecan I feel sorry for you bro

[slender wharf]

up to

[maiden pecan]

@cerulean marsh why?

[slender wharf]

not a full 90 days

just up to 90 days

[cerulean marsh]

90 days that a lotta time

[maiden pecan]

They said within a couple of days😂😂90 is more than a couple

[cerulean marsh]

Couple of 90 days is around 6 months

F

[slender wharf]

@cerulean marsh Can you hear teammates at all?

[cerulean marsh]

No

[hollow gull]

I Was In My Game I Was Playing A Scrim......It Logged Me From My Account It Said Another Person Have Logged In......And When I Was Trying To Log In It Was Sayin (The Account Have Been Logged In With A Newer Version).....So I Was Not Able To Log Into My Account.....It Was About 6 Days Ago So If He Removed My Facebook Account Will Take 7 Days I Have 1 Day To Bring It Back......And One Of My Friends Said He Probably Logged In With a Bets Version Thats Why I Can’t Loggin......so i tried a Beta Bersion But There Is Only Guest There Is No Linking With Social Medias And When I Try To Logging With Guest It Says (Log In With Social Media For Better Experiment)

Thats My Problem😭

Beta Version*

[twin sequoia]

I told them my proplem no one replied to me to now

[slender wharf]

@hollow gull Only happens if you downloaded the game from a third party site.

[hollow gull]

You Mean The Beta?

[slender wharf]

Meaning if it is beta and you got it from a third party person and not actually from the official link

it will do that.

[hollow gull]

Where I Get The Beta From The Official Site

Where I Get It

[slender wharf]

The only way to get back is to uninstall it and download the official link from the pinned message in #news, @hollow gull.

[hollow gull]

It is Version 1.0.2?

Cause I Can’t Log In With The Newest Version In the Apple Store

[slender wharf]

for beta or no?

[cerulean marsh]

@slender wharf help

[hollow gull]

For Beta

I Need The Beta

I Can’t Log In With Version 0.19

I Need A Higher Version😭

[slender wharf]

@hollow gull What version was the beta you were playing on?

[hollow gull]

I Was Not Playing On Beta

I Was Playing By The Offcial Pubg

From Apple Store

[slender wharf]

@cerulean marsh I mean, you could try the routine repair again but it is out of my hands, there is an update coming on September 8th so that might fix it.

@hollow gull If you want the official game then you could wait until the 8th if it is saying logged in with a newer version on the official game.

[hollow gull]

What About The Beta

I can’t do anything with the beta?

[cerulean marsh]

Ty.

[hollow gull]

Tomorrow my account will be gone for ever

I Have Purchased UC for More Than 30k$

[slender wharf]

Download the beta from #news, @hollow gull. From whom did you get the beta you were playing on from?

[hollow gull]

3k$ sorry

@slender wharf

My friend

[slender wharf]

It was an unofficial beta download link.

[hollow gull]

I was not playing on beta i swear i was notttt
I was playing on offical pubg but it kicked me and told me some one logged into your account

[slender wharf]

That is why it is saying logged in with a newer version.

[polar marsh]

@stark sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@hollow gull You will most likely have to uninstall it and wait until September 8th when the new update comes out.

[hollow gull]

When I Tried To Log In It Said Log In With A Newer Version

@slender wharf You Actually don’t understand me😭😭

[slender wharf]

Can you log in with beta or the regular game?

[hollow gull]

Someone logged into my account with a beta version and stole my account 6 days ago
I have to log in with the beta cause thats what he did

With the regular I cannot
But with the beta version
It only gives me guest log in
And when i tap on it it says try to log in with social media
But there is no social media

[slender wharf]

Well, the person who stole your account used an unofficial beta client. Now your account says logged in with a newer version because of that.

[fallow token]

@hollow gull no one can logged on beta using Global Account!

[hollow gull]

Exactly

@fallow token then why it tells me that???

I was playing scrims when it said someone else logged into your account

[slender wharf]

Can you even get into the regular account?

[fallow token]

maybe an regular update for his client

[hollow gull]

No It Says Try It With A Newer Version

I tried By Other Phones

By 4 phones it says the same

Im trying with an android right now

[slender wharf]

We have a newer version of the game coming in September 8th. For the most part the account will be like that until that version of the game comes out

[hollow gull]

Thats the fifth phone

[slender wharf]

You could try to contact cs.

[hollow gull]

My Lovely Lazie My Account will be gone for ever tomorrow🙂

They Do Nothing at all😭

[slender wharf]

How will it be gone forever tomorrow?

[hollow gull]

Cause 6 days ago when it logged me out me from the game

It said someone else logged into your account

And when i tried to log in it said log in with a newer version

Now thats 6 days ago

The person for sure removed my facebook it will take 7 days
6 days have gone 1 day left

😭😭😭

I have 1 million prove that this account belongs to me😭

[slender wharf]

They can only remove the Facebook link if there was another link to the account.

[hollow gull]

The Other Plus + Is Empty

[uneven hatch]

Its simple. Someone hacked your account using a beta client. So that you get the message " login in with a newer version of the game". If your lucky you might be able to get in the next update. Or else like many others who lost their accounts you too will loose your. Wish you luck. Looking at you and many others i too i am scared for my account. Because i spent real money and time on it. Oh well.
@hollow gull

[hollow gull]

The Phone Number Is Empty😭

[slender wharf]

That would be impossible for him to unlink the Facebook if there isn't another link

the game doesn't allow that.

[polar marsh]

@gusty flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow gull]

That’s Exactly What I am sayinggg thats why i need help i have spent +3k$ on it

@slender wharf but he can connect to anything that he want😑

[slender wharf]

has he connected his account?

[hollow gull]

Idk

I Cant Loggin

It Says Log In With A Newer Version😭

[slender wharf]

There is not much we can do if it says logged in with a newer version.

[hollow gull]

What About The Beta? is there anyway i can get a working beta

I have a beta i just download it
But it doesn’t work

Ohhhh One More Thing One More Thing

[slender wharf]

You could try the beta link in #news in the pinned messages but that is for 0.19.0

[hollow gull]

The Person Is Always Playing

0.19.0 is saying the same

[hollow gull]

I see the matchs that been played rises every day

[noble hinge]

Please fix this issue

[slender wharf]

@noble hinge > #old

[noble hinge]

Reported yesterday

[torn kestrel]

I've submitted my application to join the Video Review System in-game....... Usually in how much time will I get a response!

[slender wharf]

Then please be patient until a fix comes.

[noble hinge]

No answer yet

[slender wharf]

@torn kestrel It should be soon.

[noble hinge]

Can you tell the reason of kicking from game for 10 or 30 minutes after killing someone

[slender wharf]

@noble hinge Unfortunately not, however it is a common issue.

[noble hinge]

When i play TDM or room everything fine

[polar marsh]

@native heath:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow gull]

That’s what it says
Anyways Thanks For Your Helping @slender wharf Thanks A Lot

[noble hinge]

@slender wharf Hop fix soon because I stoked in crown

[night cloak]

Nice..

[twin sequoia]

I can't fix my problem to now and no one replied to my please help,
I cant open the mic 😭

[vale hearth]

Please keep in mind that people in here are not Tencent Staff, so they're limited to certain extents

[noble hinge]

@vale hearth here is support they have contact with them

[fading shore]

Hello

How to get UHD grafix?

[ruby elk]

Any tips on getting premium crates?

[noble robin]

@ruby elk buy them with uc, redeem with silver fragments and do achievements

[wicked viper]

i need to talk with one of major supports directly

[ruby elk]

Thanks you

[noble robin]

@wicked viper state your issue, your query will be addressed

[wicked viper]

its about rebuilding your anti cheat

are you major?

[golden knoll]

When is 90FPS going to be released on iOS devices? Is it September 8th during the 1.0 update

[vale hearth]

@golden knoll well 90 fps needs a 90hz refresh rate

And only the 2020 iPad has that

[golden knoll]

Oh nooooo

😭

[vale hearth]

Rip

I can give you some reccomenedations about 90hz devices tho

[golden knoll]

Just one plus?

Lol

@vale hearth

[vale hearth]

Yeah

Actually i was finna say One Plus 7T Pro

[queen flicker]

Oneplus is the only thing people know use people sponsored it

[vale hearth]

Cuz the 8 Pro is kinda expensive

Samsung is confirmed to get it too i think ?

[golden knoll]

Bruh that’s so dumb

Why can’t the 10s max get 90hz refresh rate lol

Can’t you play 90FPS on 60HZ tho?

[visual coral]

playing pubg mobilein gameloop 7.1 beta is safe ryt?

[reef fulcrum]

Where is HDR extreme?

[abstract totem]

Hey guys is there an admin here?

[vale hearth]

@golden knoll well that wouldnt work cuz it would be even slower than normal 60fps and also game crashes

[keen swan]

can I turn my account back from Vietnam version into the Global one ?

[vale hearth]

Nope

[keen swan]

but I'm not a Vietnamase player 😫
even my IP.
I'm facing many problems as downloading every update

[night cloak]

@keen swan Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you’ll have to either play your account in Vietnamese version or can create a new account in the global version.

@abstract totem Yes?

Where is HDR extreme?
@reef fulcrum It is available only in certain supported devices.

[proud storm]

hi there from 24 hour i redeemed 500 uc in india bonus challange and i didnot recieve any uc from mail

[night cloak]

Can’t you play 90FPS on 60HZ tho?
@golden knoll You can. But you can only see 60fps because of the 60hz. The processor is working an extra for nothing.

[keen swan]

@keen swan Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you’ll have to either play your account in Vietnamese version or can create a new account in the global version.
@night cloak So, maybe later will be available to turn my account back into Global version ?

[night cloak]

@keen swan Only if the Vietnamese government allow. Which is very unlikely.

[keen swan]

Thank you

[proud storm]

hi there from 24 hour i redeemed 500 uc in india bonus challange and i didnot recieve any uc from mail

[night cloak]

@proud storm Please ask in the Indian server. Server link can be found in #735483472432594994.

[noble hinge]

Should i get m24

[night cloak]

That is totally your choice and based around your luck.

[snow flume]

Please fix matchmaking in north america duo fpp server asap

[noble hinge]

I am getting kick from game for ten or 30 minutes

[night cloak]

@snow flume Matchmaking issue occurs when there are less people playing in that mode. Try playing in a different mode. The dev cannot create players for you.

@noble hinge Did you get an error message or something?

[snow flume]

My rank is crown 1 in this server how come now i could change it.. And all my friend rank in this server no one join matches from 4 days

[noble hinge]

No i am fine when i play TDM or room when i play i classic am geting 10 or 30 minutes punishment after killing

[night cloak]

@snow flume Then waiting is the only solution for you. You can try to play in a different time when most of the players in your country are awake and not busy with school/work.

@noble hinge That issue occurs when the game filters your internet connection for packet loss. You can try to play with a different internet to avoid it. Ik changing internet is not easy, you can use mobile data as an alternative.

[snow flume]

I try to play from 1 pm till now.. No matches.. Time estimated 10 min

All my friends have the same issues.. We are 15 players all of us from crown 3 to ace

We cant join

[noble hinge]

Pubg going to fix or it will continue

[snow flume]

There is an issues with this server please talk to technical support to fix it asap

[night cloak]

@snow flume You gotta understand that less people play in NA, compared to Asia. Less people play FPP, compared to TPP. Much less people play in Duo, compared to Squad. And what’s worse is you are in Crown tier. There’s hardly people in crown tier with the selected modes.

@noble hinge If the problem is from the game, it will be fixed, yeah. But are you going to wait that long? It’s easier to switch to mobile data for the time being.

[snow flume]

My friend try to call 40 players and all of them conqueror.. They all. Click start at the same time .. And didn't join the game.. So the problem not with the people are less...

[polar marsh]

@abstract totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@snow flume Feel free to report in #old if you feel like the wait time is much longer than what you are used to.

[snow flume]

Ok thanks and sorry for disturbing you 🙏

[night cloak]

@noble hinge Good luck with the Ace!

[rotund niche]

My game keeps crashing as soon as I log in

[night cloak]

@rotund niche Could you tell me your phone specs?

[noble hinge]

❤️ can’t now because of punishment going on but i will try new data

Thanks for your time peace

[icy tartan]

tell me why prime os Lobby is Saprated from Gameloop Lobby it Takes Longer time the Gameloop for Matchmaking in Sanhok and other maps !

[rotund niche]

I have an iPhone 11 @night cloak

[night cloak]

@icy tartan It is recommended to play in GameLoop. Because the GameLoop team does not operate any other OS/emulator, it is not easy for the team to prevent cheaters.

@rotund niche If that is the case with an iPhone 11, I’d recommend to restart your phone and open the game again.

[icy tartan]

@night cloak But Game Loop Does not Gives me more then 40 FPS on Lowest Settings

@night cloak and Prime os Gives Me 60 FPS whithout any Fram Drop

[night cloak]

@icy tartan There are always pros and cons. You have the option to choose which one you prefer over the other. 40 fps is not really bad and can save you much time while waiting for players.

[rotund niche]

I didn’t work unfortunately

[night cloak]

@rotund niche Could you screen record the issue? From the home screen to the crash.

[fierce night]

hello i want to ask about team uping in solo if i team up with my friend but we keep distance from each other is this my lead us to get b..ned ?

[night cloak]

@fierce night Yes. Teaming up is cheating and ruins other people’s gameplay.

[fierce night]

not playing like duo it just we get into the same server

only

so that we help each other if there is a cheater

[night cloak]

@fierce night It is still cheating and if you get reported by the player, you will lose your account for 10 years.

@rotund niche That doesn’t look good. Is it only PUBG MOBILE that is crashing?

[rotund niche]

Yes

[fierce night]

lol

[night cloak]

What’s your current iOS version?

[naive kindle]

Hey Bella may I ask you for smth

[rotund niche]

13.7

[night cloak]

@rotund niche Could you report the issue in #old? Make sure to write a little bit details of what you tried bit didn’t work.

@naive kindle Yes?

[rotund niche]

It works with other logins just not Facebook or Email

[polar marsh]

@naive kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[icy tartan]

Can Your team make an anti cheat system for other players who plays on third party emlators and os

[night cloak]

It works with other logins just not Facebook or Email
@rotund niche Eyy that is an old Facebook bug!

[icy tartan]

because this is not a small number for those players who play on third party emu and os

[polar marsh]

@thick plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[icy tartan]

there is a huge public

[night cloak]

@icy tartan It is not really a red switch which you click and voila. The team does not own other emulators and it is not really possible to work on every emulator out there.

[icy tartan]

what do you mean by red switch i am just asking for help

[night cloak]

I mean, it is not easy for the team to make it possible for every single emulator out there, @icy tartan.

[rotund niche]

Is it possible for someone to log on my account to link it on a different social media platform @night cloak

[icy tartan]

who is the team member here i want to talk to him

[night cloak]

@rotund niche You can try to grab an Android phone. From maybe a friend or family member and DIY.

[rotund niche]

Ok thanks

[icy tartan]

@rotund niche bro first uninstall the game and then install it back

[night cloak]

@icy tartan Feel free to send an email at [e-mail].

[rotund niche]

I did multiple times @icy tartan

[icy tartan]

what type of account you are trying to login

[rotund niche]

My personal account

[icy tartan]

@rotund niche no no no i mean like apple icloud playgames facebook twitter

which one

[rotund niche]

Facebook

[icy tartan]

@night cloak thank you and sorry for giving your time to listen my problem and sorry for arrguing

@rotund niche try to loging with play games if that works than uninstall facebook than install it back

because sometimes that is not the problem of game there is some problem with your id entry which you are trying to login

it happened to me many times

[night cloak]

@icy tartan No worries. And they are on iOS. They do not have Play Games.

[icy tartan]

so than he can use twitter

or any thing else

[rotund niche]

Yea I want to link my account to twitter

[ancient hound]

If my account got hacked is there anything I can do about it?

[torn hawk]

When is tdm 2.0 is coming to global pubg mobile?

[shell shell]

Hi guys I want to report someone who bullied and sweared me at the cheerpark. I have screenshot. How can I report him ? Because I was at cheerpark I couldn't find his ID but I have player name.

[icy tartan]

i thin it is 9th of this month

[torn hawk]

@icy tartan what 9th

[reef turret]

Any leaks about season 15?

[polar marsh]

@frank dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[icy tartan]

@torn hawk 9 sept

@polar marsh chal chal apne baap ko mat sikha !

[torn hawk]

T@icy tartan it's update coming date not tdm update

[icy tartan]

@torn hawk New Era is on 8 not on 9

[torn hawk]

I am saying about tdm 2.0 not new era

[icy tartan]

@torn hawk i an also saying that bro

[torn hawk]

@icy tartan you are saying about new era bro

[icy tartan]

@polar marsh What the fish are you Doing Fast make Sanhok 2.0

@torn hawk new era at 8 and i think tdm is on 9 i am saying that

dont be offend yaar

[torn hawk]

TDM 2.0 will come in 1.1 update

Not in 1.0 update

[icy tartan]

because you are evil

ok ok

np

[torn hawk]

Op

[icy tartan]

i dont know tha

t

[torn hawk]

Ok op

[ancient hound]

After I send an email should I just wait?@polar marsh @night cloak

[sand ocean]

Hello guyz

I need some help regarding payment issue

[icy tartan]

@sand ocean hi Sallu Bhai

[sand ocean]

Dear i have this iisue

Anyone can help me to fix this issue?

[novel skiff]

Try to buy with seagm,what is your region?@sand ocean

Idk how i unlock the bonus challenge,i'm from România and i have 7 tickets from bonus challenge but is locked

[fading shore]

Please help, I want to unlinked Email

[sand ocean]

@novel skiff canada region

What is seagm

[novel skiff]

You need to make an account on this site,select the offer want to purchase ,write your pubg account and finish your command

@fading shore if you want to unlink your email ,link with facebook or twitter and after unlink the google email

[sand ocean]

@novel skiff dude i have apple gift card credits in my apple account, which i want to use for pubg

Is there any way to fix this issue?

[turbid moth]

Fix bug

[novel skiff]

Your apple gift card is like a voucher?

@sand ocean

[normal fulcrum]

Is there any way to fix this issue?
@sand ocean Contact in-game customer support

[sand ocean]

Okay dear thanks

Yes like vouchers

[normal fulcrum]

@turbid moth Feel free to post bugs in #old

[novel skiff]

You can buy uc with seagm with your gift card

[sand ocean]

Ok i will chek

[normal fulcrum]

Try not to purchase from unauthorized sources

The issue you're facing right now @sand ocean is due to unauthorized purchase. You should contact in-game support instead of trying out other sources

@novel skiff Do not suggest unauthorized sites to anyone

[novel skiff]

This is global site

[normal fulcrum]

Global or not @novel skiff. Only authorized site is Midasbuy

Try not to interfere @wraith brook when a staff is available to respond

[sand ocean]

Tell Midas to delelop there app to make purchase easy

[solar raven]

Whenever i play custom room my mic gets glitched most of the time and i am unable to hear my teammates voice.
How to fix this issue?

[normal fulcrum]

Feel free to contact support of Midasbuy through their website @sand ocean

[sand ocean]

Ok

[normal fulcrum]

@solar raven Feel free to post the bug in #old

[novel skiff]

@normal fulcrum you know man, you are expert more like me

[polar marsh]

@glossy oyster:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange sonnet]

What happens when u get uc in mailbox which u have never purchased

[storm flume]

Please do not use languages other than English, @tender vale. Refer to #735483472432594994 for regional communities.

[night cloak]

Under which setting or option, I can open the hacker report section (by seeing gameplay video)?

[wraith brook]

@strange sonnet Wdym ?

@night cloak On the right side of Start button there is ban pan option

[night cloak]

I think it's on left side@wraith brook

[honest sedge]

@slender wharf why there is no email linking option in Korean version?

[wraith brook]

@night cloak There is nothing on left side of Start button it's the end of screen

[slender wharf]

We only give support to the global version of the game, not the Korean version, @honest sedge.

[night cloak]

@wraith brook oh yeah I read it wrong, sorry

[wraith brook]

No problem bro 👍

[honest sedge]

@slender wharf other moderators gives support to korean version also 😒

[wraith brook]

@night cloak Don't use the word Ban it triggers the bot

[honest sedge]

@vagrant forum why there is no email linking option in Korean version?

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[slender wharf]

[honest sedge]

Where can i find support of Korean version @slender wharf

[night cloak]

Naver

[vagrant forum]

In-game.

[honest sedge]

I mean no server

[night cloak]

It don't exist

Pubg korea use naver to announce stuff not discord

When this new feature of reporting player arrived in game?

[vagrant onyx]

We only provide support for english global version
you can contact support from in game service @honest sedge @night cloak

[night cloak]

Huh?

[vagrant onyx]

@rose tiger you get lagg ?
its cause of low end device

[night cloak]

I don't ask for support but ok

[vagrant onyx]

@rose tiger anyway you might need to read this

#questions message

[vagrant forum]

@night cloak, the video review one?

[autumn roost]

@vagrant onyx 24 hours over my UC is not received to mail

[night cloak]

@vagrant forum yup

[vagrant forum]

I think that was yesterday, they announced earlier that it will be made available early September.

You can check the pinned message on this channel for more info.

[north sky]

kindly help me my account is not back

[autumn roost]

@vagrant forum yesterday I redeemed 500 UC but still I am not received that UC right now

[vagrant onyx]

@rose tiger sometime this happen !!
just wait for sometime

[vagrant forum]

Contact in-game customer support, @autumn roost.

[polar marsh]

@north sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn roost]

@vagrant forum I am already contact in-game customer support but no reply

[vagrant forum]

The Discord staff cannot assist you with that issue, you will have to rely on the in-game customer service for that, @autumn roost.

@rose tiger, device?

[vagrant onyx]

@rose tiger i get lagg a lot in my low end device , and than device will heat up than i get high ping like ms968

@rose tiger notice there is cheat some people using at its make your game lagg and cant move

[vagrant forum]

How much internal storage do you have free currently?

[icy tartan]

tell me one thing why Mobile Players Hate Emu Players any Reason Behind it

[storm flume]

You can now access #emulator-chat and #emulator-support, @icy tartan. Revert this at any time by sending .emulator in #481204134859505684.

[honest sedge]

tell me one thing why Mobile Players Hate Emu Players any Reason Behind it
@icy tartan bcz playing in emu is easy compared to mobile

[vagrant onyx]

tell me one thing why Mobile Players Hate Emu Players any Reason Behind it
@icy tartan hans also don’t forget the amount of cheater in emulator

@rose tiger yes
Better to wait till they fix it ( maybe hot fix ) or wait till next update v1.0

[tepid rock]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tepid rock. Remember to read through #faq before asking questions in the support channels.

[vagrant forum]

Try to clear up some RAM from the settings before playing, make sure you don't have other apps running the background. That should help you a bit, @rose tiger. I'd recommend you to wait for the next update and see if the issue still persists, if it does then feel free to report it in #old.

[tepid rock]

@vagrant forum where do I find Korean versoin

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[vagrant onyx]

@tepid rock you can find other pubg mobile server in #735483472432594994 under regional communities

[robust geyser]

is the current Miramar, Miramar 2.0?

[torn kestrel]

@vagrant onyx There is no Korea in #735483472432594994

[tepid rock]

@torn kestrel ikr

[jagged lark]

I can’t see my match results

It’s all blank

Other players also can’t see it

[vagrant onyx]

@jagged lark match completed in a room does not record , match result are kept up to 1 month

[jagged lark]

@jagged lark match completed in a room does not record , match result are kept up to 1 month
@vagrant onyx I was playing games today

[vagrant onyx]

@jagged lark which mod ?

[wraith brook]

It's a bug already reported once

[jagged lark]

I’ve been active this whole week

Ranked arena & classic

[wraith brook]

It's a bug already reported once

[vagrant onyx]

@jagged lark >> #old

[sullen citrus]

How to get Redeemed Battle Coins back @celest shadow @night cloak

[wraith brook]

[sullen citrus]

How to get Redeemed Battle Coins back @vagrant onyx

[wraith brook]

Don't ping so many

[sullen citrus]

Reply please @celest shadow

[wraith brook]

How can u get back once u redeemed ?

[vagrant onyx]

@sullen citrus bounce challenge

[night cloak]

Hi its been 24 hours , didn't get bonus challenge UC , emulator sucks

[sullen citrus]

Yes bro @vagrant onyx

[celest shadow]

Please read this, @sullen citrus:

#questions message

[night cloak]

Hi its been 24 hours , didn't get bonus challenge UC , emulator sucks
@night cloak unable to collect weekly voucher also

?

[brave wolf]

That guy using x-ray why x-ray option not here

[wraith brook]

It's tutorial

[brave wolf]

@celest shadow

[elfin canopy]

It comes under Invisible kill category, @brave wolf.

[old mulch]

In which countries bonus challenge is active ?
Except from INDIA.

[craggy blade]

@old mulch It depends on player's network address, usually in Pakistan, Bangladesh.

[silent plover]

Will version 1.0 have a improved customer support system? One where I can reach out to a person who actually replies back? I need help looking into my account but all I get are automated replies that don’t help me.

[old mulch]

@craggy blade i just saw in Indonesia server bonus challenge is active and you can redeem uc.

[solemn relic]

Am facing a problem since 25/8 , that I cannot complete any game , i got
this message every game i enter
I tried your DNS steps , i tried to repair the game , also install it again
, i reset the router , also tried the mobile data and it is still there,
I think it is a problem in my account , i will be gla if you fixed it ,
thanks in advance:)

[night cloak]

The bonus challenge is available in most of the countries and will be introducing to the rest in the near future, @old mulch.

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @solemn relic. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[solemn relic]

I did all the faq steps also

[night cloak]

I believe so, @silent plover.

Try contacting the in-game customer service, @solemn relic.

@cinder flicker please refrain from sending such images, next will be a ban.

[cinder flicker]

Sorry wont happen again

[night cloak]

👍.

[cinder summit]

can we pubg mobile and pubg mobile beta in one phone

[celest shadow]

Yes you can have both on the same device, @cinder summit.

[cinder summit]

ok thanks very much

[celest shadow]

You are welcome.

[polar marsh]

@granite ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade finch]

hello, today i am unable to login from twitter plz solve issue

idk why but it keep on loading

[celest shadow]

Can you show me a screenshot of your issue, @jade finch?

[marsh sage]

can I get the link of offilcial pubg mobile discord serer

pls

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[jade finch]

I have been waiting for 5 min

@celest shadow

I even tried it

But the same goes for app also

[celest shadow]

Do you have any other social media accounts linked?

[jade finch]

Nope

[celest shadow]

Have you reinstalled the game?

[jade finch]

Nope

[night cloak]

Try uninstalling the Twitter app and logout from the browser, then open the game and login.

[storm flume]

Use of unauthorized third-party software or methods, @high surge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@high surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef edge]

When is 2.0 cming ? In india ? <@&639889499718942720> <@&481161015728406538>

[celest shadow]

Do not mention the Community Team and Moderator for such inquiries, @reef edge. Version 1.0.0 will be available on September 8th. Keep an eye out for #news.

[earnest cove]

@celest shadow

[celest shadow]

Give this a read, @earnest cove:

#questions message

[cyan citrus]

Where can I download maps and resources manually ?

[hidden echo]

I have reedemed 500uc on bonus challenge coins is deducted but uc not receive please help me

[storm flume]

Please refer to subpoint 4.12 in #faq for further information, @cyan citrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cyan citrus]

Thanks. 👍

[celest shadow]

Read this response regarding the Bonus Challenge from the in-game customer service, @hidden echo:

#questions message

[night cloak]

This is the telegraph group of the esp hackers must check🙏

[hidden echo]

@celest shadow please help

[night cloak]

I'm facing redemption store refresh problem since last one month. It doesn't refresh from last one month. Pls fix this pubg.

I cant open that link it brings back to discord @celest shadow

[hidden echo]

I reedemed 500uc coins is deducted but uc not receive

[night cloak]

Didn't receive 100uc

I reedemed 500uc coins is deducted but uc not receive
@hidden echo Wait a few days if nothing happens contact ingame customer service.

[next lodge]

tomorrow morning i tried redeeming 300 UC with 3000 battle coins,the battle coins were deducted but i haven't received my UC yet(before that i redeemed 2800 battle coins and 259 were already there and i tried redeeming and it all happened).I dont know what is wrong and if i enter redemption centre agin it shows event is over.I just want my UC😭

[night cloak]

Hey?

Why i cant sent messages

[hidden echo]

@night cloak i am already contacted in game service but no reply

[night cloak]

It takes longer to answer.

[hidden echo]

@night cloak already i am waited 24 hours

[celest shadow]

@hidden echo, be patient.

[runic bear]

hi. my game is saying it was logged in by a newer game v. i dont know why its showing that

[night cloak]

@night cloak already i am waited 24 hours
@hidden echo Answers can take up to 72 hours, wait patiently.

hi. my game is saying it was logged in by a newer game v. i dont know why its showing that
@runic bear will be fixed with new update on September 8th

[celest shadow]

Please read this, @hidden echo:

#questions message

[hidden echo]

@night cloak ok lets wait ineed 500 uc back

[marsh sage]

pls can some one join my server to some bots of pubg

[night cloak]

tomorrow morning i tried redeeming 300 UC with 3000 battle coins,the battle coins were deducted but i haven't received my UC yet(before that i redeemed 2800 battle coins and 259 were already there and i tried redeeming and it all happened).I dont know what is wrong and if i enter redemption centre agin it shows event is over.I just want my UC😭
@next lodge Wait a few days, if nothing happens contact ingame customer service.

[vagrant forum]

Hello Soldier,

Thank you for reaching out to us!

We understand your concern regarding Battle Coins redeem. We will help you with the information.

We would like to inform you that for the players we have redeemed the battle coins and did not receive the UC pack, we are currently investigating on the issue, upon verification we will reimburse the loss.

Meanwhile, we request you to please be patient and stay tuned as the verification may take some time. We appreciate your kind understanding in this matter.

Or if the Bonus Challenge or Rewards not available for you, we request you to please be patient and stay tuned, the section will get refreshed very soon.

We thank you once again for your patience and cooperation.

If you have any queries or concerns, please do not hesitate to contact us, we are just an email away from you.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Romeo J.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[night cloak]

@marsh sage this is not the server to recruit members for your server.

[runic bear]

i get this error. my account is hackkeed by a person i dont know. can they log in while my account is ddiisabled like that? or no one can login?

[night cloak]

@runic bear You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

Yes they can login.

@vagrant forum pinn that messege so people can read it

[runic bear]

@night cloak can you please tell me how to log in using a diffrent game? beacuse they are trying to unlink my social media accounts 😦

[night cloak]

You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

[runic bear]

ok thank you

[marsh sage]

can anyone give me the link from which I can add pubg bots

[night cloak]

Pubg bots?

For what.

[hidden echo]

@vagrant forum is there refund the uc or coin

[vagrant forum]

They haven't stated that clearly, please be patient they will resolve the issue soon.

[hidden echo]

@vagrant forum ok

500 uc gone

Yesterday morning 7 "O" clock i reedemed but not receive

[night cloak]

Bro dont worry there was once a problem were conqurer players didnt receive there frame and later they fixed and everyone got what they earned so be pationt bro 🙂

[hidden echo]

@night cloakok bro

Lets wait

[next lodge]

@night cloak I'm already contact but no reply 😢

[storm flume]

Please refer to this channel's pinned messages for further information, @next lodge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Yes @digital horizon ?

[hidden echo]

@storm flume when will the bonus challenge my uc refund please send me 500 uc

[digital horizon]

Sir bro for terminated of data connection

[storm flume]

Please refer to this channel's pinned messages for further information, @hidden echo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[digital horizon]

You guys decrease the rank also

[night cloak]

@digital horizon refer to #faq 4.11

[calm harness]

why pubg does not give any skin to me ?

[digital horizon]

@night cloak Not solve yet

[calm harness]

i need m416 skin

[hidden echo]

@storm flume ok

[calm harness]

user id - delhikigaming

[digital horizon]

@night cloak where my rank gone bro I was about to reach ace

[calm harness]

i need skin

skinn op

scout op noob

meed skin .

[digital horizon]

@calm harness bro it depends on luck

[calm harness]

need skin ]

[night cloak]

@calm harness from crate opening u r luck isnt that gud I guess..try posting a feedback to increase the chances of items in #old

[vagrant forum]

The crate odds are based on luck, @calm harness. Keep opening them, you will get them one day.

[digital horizon]

@night cloak what the hack happened to my account

[calm harness]

but pubg does not give me creat copoun also

[night cloak]

@digital horizon did u team up or played with a hacker?

[vagrant forum]

Feel free to drop a feedback regarding the current crate system in #old.

[pseudo zenith]

is there any mod available

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pseudo zenith. Remember to read through #faq before asking questions in the support channels.

[glad glacier]

guys plz help me the game stuck in loading . i`m emulator plz help me i cant do anything

[brave wolf]

How to close conservation in support

[digital horizon]

@night cloak no

[pseudo zenith]

or support members

[storm flume]

You can now access #emulator-chat and #emulator-support, @glad glacier. Revert this at any time by sending .emulator in #481204134859505684.

[digital horizon]

@night cloak I was using vpn and playing second match got me scam

[pseudo zenith]

I didn't get any reply from emulator support

[upper wolf]

Any one want to help please!

[brave wolf]

@vagrant forum

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

@upper wolf yes state u r issue so someone can help u 🙂

[upper wolf]

@upper wolf yes state u r issue so someone can help u 🙂
@night cloak i posted 2 times but no answer
Any possible solution for changing country if not appears?

[digital horizon]

@night cloak there is any way to get my rank back it was very though for me to reach crown

@night cloak will I get the rewards for crown

[night cloak]

@night cloak i posted 2 times but no answer
Any possible solution for changing country if not appears?

@night cloak do u know the answer

Ye

@upper wolf what region is your account ?

@digital horizon u need to reach crown again with legit way 🙂

[upper wolf]

@upper wolf what region is your account ?
@night cloak can’t remember which country i selected

[night cloak]

Yes

[digital horizon]

@night cloak bro I was playing legit but using vpn for better ping

[night cloak]

@upper wolf please send a screenshot.

It is on sep 8th

[upper wolf]

@upper wolf please send a screenshot.
@night cloak

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@digital horizon

@upper wolf your account was created in the European region and due to the laws in EU you cannot change your location.

[digital horizon]

@night cloak can you guide me what to do now

[upper wolf]

@upper wolf your account was created in the European region and due to the laws in EU you cannot change your location.
@night cloak i’m actually in Iraq now and it made by mistake, no possible solutions?

[night cloak]

@upper wolf you can always try in game support I’m not promising they can help tho.

Delete any third party apps that can modify or manipulate game data and uninstall any vpn in u r phone .....it should fix the issue and never team up with players or use hacker to push u r rank or else u will face the same problem @digital horizon

[upper wolf]

@upper wolf you can always try in game support I’m not promising they can help tho.
@night cloak ok thanks 🙏🏻🙏🏻

[night cloak]

Yes @hidden echo ?

[digital horizon]

@night cloak can you give some examples of third party app that I can understand

[hidden echo]

@night cloak bro can the uc will refund

[night cloak]

Read the email @hidden echo.

[marsh sage]

can I get the rulebook of pubg

[night cloak]

Like gfx tool that helps to improve the lag ...

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[vagrant forum]

Do you mean the Terms of Service, @marsh sage?

[hidden echo]

@night cloak readed the mail they tell reimburse the loss soon

[marsh sage]

yes

[night cloak]

https://www.pubgmobile.com/terms.html

[marsh sage]

yes the terms of service

[night cloak]

@hidden echo it’s being investigated, and It’s very likely that you’ll receive your UC.

[digital horizon]

@night cloak after uninstalling apps can I get my account back

[night cloak]

@marsh sage refer time the link by bellatrix.

[hidden echo]

@night cloak ok 500 uc lets me back

[marsh sage]

ok

[night cloak]

@digital horizon wait u r baned 🤔u said u lost rank

[digital horizon]

See my SS wait

[night cloak]

Please refer to #faq subpoint 4.11

Pretty sure chips has already said this.

[digital horizon]

@night cloak this is not solving my problem

@night cloak what bro

[normal fulcrum]

@digital horizon We don't deal on account ban. Asking such questions will not get you anywhere

[polar marsh]

@digital horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@digital horizon I have already answered you multiple times yesterday

[digital horizon]

@normal fulcrum bro it is not b4n they are saying my internet connection is terminated due data error. When I logged with a fake account and was about to give popularity then they say that I have reached bronze

[night cloak]

Pls fix this

@night cloak it should get fixed with the next update

[keen thorn]

Yes it says event has ended.

[broken mantle]

Please Fix This issue

[night cloak]

@broken mantle look up the chat alittle.

But it is not refreshing weekly

That's the real problem

the team are already aware.

[keen thorn]

I reported the issue like 3-4 months ago. And yet it's still not fixed.

[night cloak]

Wait for the new era update if it’s still not fixed then kindly report the issue via #old.

[supple ruin]

Ooof

I came in for same issue

[night cloak]

Should be fixed shortly, not much longer.

[keen thorn]

When will the new update release?

[supple ruin]

8 September

[night cloak]

8th of September

[keen thorn]

Okay Thanks.

[supple ruin]

Hey mate any idea how big of an update will it be ?

[night cloak]

Have at least 7gb free, no confirmed size.

[supple ruin]

Omg

Time to buy a new device lol

[tawny zenith]

Where and when is the feedback approved? I really wanna ban some "pro" players that shoot thru walls.

[night cloak]

It shouldn’t be a full 7 gb that’s just the recommended.

[storm flume]

Please refer to this channel's pinned messages for further information, @tawny zenith:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[supple ruin]

I have 3 gb ram phone so lol

🤣🤣

Will it come back soon?

Bonus challenge?

[cerulean perch]

How do I unlink the E-mail and link my phone number to my account. Can anyone help?

[night cloak]

No confirmed date @supple ruin should be soon.

[spring zephyr]

You can't.

[wraith brook]

@cerulean perch Email and phone number can't be unlinked atm

[night cloak]

With all the issues they quickly closed it and will give people their tokens back that are verified to get them back. @supple ruin

So after all the mess has been cleaned up.

[cerulean perch]

Im trying to claim purchased UC. Unfortunately its linked to my phone number and the game is linked to my email 🤦🏻‍♂️

[tawny zenith]

Why isnt bonus challenge avlaible for EU players?

[neat mango]

@spring zephyr will the 90 fps be supported in realme x3 in global version??

[hidden echo]

When did my bonus challenge reedemed uc receive i reedened yesterday still it does not cone

[night cloak]

@neat mango all phones that can support it will get 90 FPS.

@tawny zenith the event is pretty much a Indian based event. So it’s not available for a lot of people.

[wild plinth]

@night cloak emulators aswell?

[night cloak]

@hidden echo you’ve been answered.

[tawny zenith]

@night cloak Thanks.

[night cloak]

@wild plinth you can access #emulator-support by typing .emulator in #481204134859505684, please state your query there.

@distant marten please do not recommend VPN.

[hidden echo]

@distant marten no

Coins deducted but uc not receive

[wild plinth]

i meant 90 fps for Emulator aswell

[night cloak]

@wild plinth you can ask that in #emulator-support.

I’m pretty sure they already have it but ask there to confirm.

[neat mango]

Sir where can I get a rename card without money pls tell @night cloak

[vagrant forum]

Can you please be patient? You already received a reply that they are working on it. They are also humans, just give them some time @hidden echo.

[night cloak]

@neat mango stop playing and you can get the welcome back rewards.

I think it’s 2 weeks of no playing.

@vagrant forum do you know how long it is?

[hidden echo]

@vagrant forum ok thank u

[neat mango]

@night cloak ok for how much time sir I dont have to play

[night cloak]

@neat mango just confirming that now gimme 2 seconds.

@neat mango 40days .

[neat mango]

Ok @night cloak

[night cloak]

@neat mango crew points are a better option :-)

If u registered in one *

[neat mango]

@night cloak bro but I have not registered for that

[near pecan]

I got reply from CS that they will unlink thr hacker gmail from my account 5 days back but still no results....
Can i know how many days sould i have to wait?

[neat mango]

Crew challenge has not came since 2-3 months

[night cloak]

@near pecan it’s can be up to 90 days.

@neat mango it’ll come shortly most likely after pmco

[near pecan]

Will they unlink it...or remove access by logging with gmail by hacker... because i want to link my gmail immediately

[polar marsh]

@humble walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@near pecan if it’s not your email it should be removed.

[near pecan]

Ok bro...i understood....
Let's wait and hope they will look into my prblm ASAP @night cloak

[undone patrol]

Open #cheater-reports

[night cloak]

Soon ™️

[dusk pilot]

@night cloak bonus challenge will be gone after update for some days or still be there?

[fast sail]

Can graph system come in control settings ? @trim rampart

[night cloak]

It will be available after the update, @dusk pilot

@fast sail didn't get the question.

[heavy whale]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @heavy whale. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@heavy whale folow this

[crimson imp]

I reported a player on pubg m cheater report dot cc website, as well as in game, even attached a YT video link as proof, it's been 10 days, he's still not banned.

Any idea when cheater report thread opens here? I really want to report him because he was using his main ID since S2 and I want him banned at any cost.

[heavy whale]

Bt i can't login to my social media account now

He hacked that account too

[storm flume]

You can contact the customer service via the game settings, @heavy whale. Refer to subpoint 5.3 in #faq for further instructions.

[heavy whale]

I did bt that didn't work out

[night cloak]

You need to have level 10 in this server to access #cheater-reports ,@crimson imp and they do get Ban if you report using that link.

[night cloak]

@heavy whale only in-game customer service could help you with the account related issues.

[heavy whale]

Bt they r saying we can't help u as u can't login to ur account

[night cloak]

Then you need to contact the social media platform.

[storm flume]

Please refer to this channel's pinned messages for further information, @mild osprey:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[crimson imp]

@night cloak I tried. I can even send you the YouTube link with IGN. He's brutal hacking, and still not banned. I was assured he would be banned in a week. But, ah, to no avail.

So, I can't report cheaters here too because I'm not level 10? 😔 Last question, how do I level up? Thank you for your tremendous help.

[heavy whale]

Guy's plz help me out

I worked so hard on my account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crimson imp]

Guy's plz help me out
@heavy whale First regain access to Social Media account. My account got hacked and I emailed Twitter and submitted proof of identity and got it back.

[cerulean delta]

how can i get emulator role support please

[spring zephyr]

@crimson imp Just keep chatting here and you will get to level 10 very easily, make sure to go through #735483472432594994 first.

[storm flume]

You can now access #emulator-chat and #emulator-support, @cerulean delta. Revert this at any time by sending .emulator in #481204134859505684.

[crimson imp]

@crimson imp Just keep chatting here and you will get to level 10 very easily, make sure to go through #735483472432594994 first.
@spring zephyr

Okay, I'll keep that in mind. Thank you.

[heavy whale]

@crimson imp bt bro hacker turned on 2 factor authentication security due to which im not receiving any login codes

[crimson imp]

@crimson imp bt bro hacker turned on 2 factor authentication security due to which im not receiving any login codes
@heavy whale

Email the social media customer support. If you don't get access to your social network account, they will never enable access to your PUBGM account.

No point in contacting PUBGM support, they can't help you.

[heavy whale]

Where will i get Facebook's mail id?

[crimson imp]

Google Facebook Help Center.

[heavy whale]

I did bt i didn't get that mail id

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @heavy whale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[crimson imp]

It has a section for hacked accounts. Good luck, I'm off.

[heavy whale]

Ty

[silent sandal]

Help I can't log in

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @silent sandal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lusty sandal]

Hey,
I get 20ms all the time,.when i play alone or with my indian friends.

But, when i play with my Indonasian friend, my ping maintains around 200-220ms.

Please help me fix this. Is there any solution?

[spring zephyr]

When you are playing with your Indonesian friends, you will get Indonesian lobbies instead of Indian lobbies. So, your ping will be more higher than normal cause the servers are more further from you.

[lusty sandal]

@spring zephyr is there anyway to fix this?

[night cloak]

@lusty sandal do t play with Indonesian friends

[spring zephyr]

Don't play with them

[lusty sandal]

Sad bri

Bro

[bronze maple]

2days ago I redeemed 300 uc on bonus challenge with 3000 coins uc is not received but 3000 coins deducted please help me send me 300 uc my I'd is 5180516106

[night cloak]

@bronze maple check pinned messeges here

[bronze maple]

@night cloak WHERE?

[cobalt falcon]

@spring zephyr help plox

697827643927822356

[dense lion]

In beta version 1.0 the bonus challenge option is not their are they removing bonus challenge from game

[spring zephyr]

@cobalt falcon Check my last message in #discord

[cobalt falcon]

Okie

Oofkays

[keen latch]

Hey team fool 247 hacking in PMCO PAKISTAN Finals Pubgm management please ban them☹️

[night cloak]

@bronze maple

PC: Click on the pin icon located in the top-right of the channel.
Mobile: Click on the channel name and select Pins located at the top.

[supple ruin]

Did I do something wrong ?

[spring zephyr]

@dense lion Cause it's beta, you will get bonus challenge in the tournament section when it will release globally

[dense lion]

Ok

[supple ruin]

No beta for iOS rip

[onyx cairn]

Hey, @keen latch
Thank you for your report. Please accept my friend request and send me every evidence regarding it.

[next cypress]

@spring zephyr when was character voucher will come

[hallow zinc]

Hello

[night cloak]

@next cypress no info keep an eye on #news

[spring zephyr]

@next cypress No info about that, keep an eye on the in-game event tab.

[polar marsh]

@hallow zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worn forum]

Does log out and login in between accounts cause ban or any kind of issue?

[storm flume]

Hello, @hot ibex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wild condor]

Hello moderator

IA you will face the same what our community has faced today

Ameen

[spring zephyr]

What's the issue?

[polar marsh]

@odd ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tepid rock]

How do i get korean versoin?

[wild condor]

Go and see @spring zephyr pmco Pam finals

Pak*

[foggy torrent]

I dont. Know where to ask this but @polar marsh can u add Palau flag to the game 😑😑😑😑

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[spring zephyr]

@foggy torrent Feel free to put that in #old.

[wild condor]

I just want to ask somethin

[foggy torrent]

Thank you @spring zephyr

[sweet idol]

What Is Wrong With You PUBG Developers? Why Not You Guys BANNED Hacker From Pakistan PMCO 247 Gaming, Fool Esports, PK Virus, Team Op These Teams Are Hacker Why You Guys Let Them Play....? WE NEED ANSWER WHY YOU GUYS FAILED WHY WHY WHY?????

[wild condor]

Is your management blind ?

@sweet idol exactly

[robust coyote]

How do i get korean versoin?
@tepid rock
You need a korean apple id to install the korean version in the appstore

[wild condor]

They just want money

[robust coyote]

OK stop spming

spaming*

[spring zephyr]

@sweet idol @wild condor If you have proof of them cheating, please mail at [e-mail] with the proof.

[primal sonnet]

Hello pubg support

[polar marsh]

@opaque wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[primal sonnet]

Teams are hacking in pmco finals pakistan

Are u guys blind?

[tepid rock]

@robust coyote I have android

[worn forum]

Does log out and login in between accounts cause ban or any kind of issue?

[night cloak]

If you have proof of them cheating, please mail at [e-mail] with the proof. @primal sonnet

[sweet idol]

@spring zephyr you wan proof lmao just see them playing on live stream you guys can check they are hacking and also they are targeting our best teams of Pakistan that's hurts a lot to us

[primal sonnet]

@night cloak players reported them and pubg Everytime says if there system detects hack then they will ban otherwise they won't

@night cloak team fools team 247 are hacking the game getting easy kills against legit teams

Top teams *

[sweet idol]

Pakistani Teams Grind Day And Night But You PUBG MOBILE Developers Not Think About It What They Hackers Are Doing With Theme

[worn forum]

@night cloak @spring zephyr Does log out and login in between accounts cause ban or any kind of issue? No reply yet