#questions
1 messages · Page 949 of 1
Well better be
The Facebook log in
There's no point complaining here since the Discord staff cannot contact the customer support @night cloak
@iron prairieOK
The only way is to contact customer support from the game
The Discord staff can't help your account related issues
@white canopy sorry about the late reply, there's no much information about it.|| maybe a temp||
@night cloak another question as I see in the pictures they said that the concerned team is working on resolving the issue, once they finished will they reply back to me in in-game cs or do I need to message them to know if the problem is solved, as if it was solved I can see it as the hacker gmail is unlinked
Its ok rock as long as yall reply
@night cloak
Post your issue, rock is available
i play on gameloop and i just want some good setting that don't lag cuz mine is lagging i have a really good pc
You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.
Please use #emulator-support instead, @night cloak.
@dark cedar, selling accounts is against the ToS.
Yes bro
Hello
How may I help you, @boreal sun?
@dark cedar this is support channel. Selling account is Against terms of service
They'll mute you, if you spam here again
@abstract wyvern They'll message you in-game CS
Hello, @cinder knot!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Cn any 1 help me
My network is good but whenever I open d game D ping automatically Rise to above 500mms
Iam frm Asia server n d ping is damn high
Does anyone know the exact date the patch will be released which @proven cliff claim will be available beginning of august and now 2nd of august.
you pinged the wrong guy 👀
There's no information about that,@pure raft .
@trim palm Please check your Internet
Please refer to subpoint 4.5 in #faq for further information, @trim palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
I hv a good stable network
@trim palm Wifi or mobile data
Bro mobile data
Turn On and off Flight Mode, Log-out log-in your account
I need help with my lost account??
Ok tnks for ur Suggestion bro.. I will try it 😘😘
My Facebook was stolen bro
Hi
We cannot help with account issue, contact Facebook support and in-game customer service that's the only last option@wary sparrow
It was stolen and I can't access my account but I know my ID
@rocky pagoda Move to #chat or #pubg-mobile
@wary sparrow yes contact Facebook support
The facebook account was deleted
And I can't get it back
I already tried Facebook but they couldn't help me. I invested money in that account.
300$
Did you bind any other social media account to your PUBGM account
Facing problem to open bonus change redeem option any queries there ?
Also, Facebook's accounts only deletes fully after 30 days after initiating the delete. You can still retrieve your FB account during that 30 days.
Yes He's right
Speak Spanish @faint steppe
@weary pine add screenshot. It'll easy to understood
Only English is allowed in this channel. @wary sparrow
@alpine brook
When did you delete your Facebook account @wary sparrow
@weary pine try again. I was also faced it first tims
@alpine brook facing that problem from 2 week
he doesn't open any of that
About 5 months ago
@wary sparrow Then you should contact PUBGM's customer support
Anyone Here
@tight hatch We're always here
@weary pine i opened it last night also. No idea about this problem.
@ any mods
Why We Can't See Enemies Flag Id We Kill Them
Is this a new update feature or they will fix
Probably a glitch or a new hack.
Wdym
@iron prairie They will tell me to talk to facebook, but facebook won't let me get the account back, what do I do?
@iron prairie They will tell me to talk to facebook, but facebook won't let me get the account back, what do I do?
@wary sparrow Try contacting again, showing them proof that you own the account and how you lost it, and tell them that you cannot retrieve your Facebook account.
We are aware of the random disappearance of friends from your friend list, and the lack of national flag in front of the second username in the killfeed, and are working on locating these bugs.
Said error 403
Wait for next updates
@tight hatch
@pure raft 4th Aug
@iron prairie I’ll try
but with customer service or Facebook. with reus
@twin gulch are you sure It's 0.19.5?
@twin gulch ok thanks how did u know when the mods said no information
@alpine brook just in game update. A patch to 0.19
@alpine brook Thanks For telling
@twin gulch Don't post wrong info then.
Please avoid going off-topic. You can have unrelated conversations in #chat.
I am facing a problem can anybody help me
@jolly coral post your issue
You sure the next update is going to fix this? Cause last time someone from here told me it would be fixed in the 0.19.0 update. Which clearly didn’t. As now it’s becoming a problem for many ,it should be considered on top of the list by pubg
The problem with the new library map only whenever i play in library map the game exits automatically after finishing the match
@jolly coral Delete the map once then redownload
Yes i already repaired but it's still happening> @jolly coral try a routine repair. If not fixed, then post it on #old
@alpine brook
@jolly coral Delete the map once then redownload
Pubg has no solution for Log in Issue, they are busy in planting on road of livik.
And now if I post the image again you guys will mute me, right
@jolly coral Delete the map once then redownload
@wraith brook yes i did it but still facing same problem
Finale try reinstall
What can someone do with account related matter ?
Can i use vpn for india i live in usa but my friends play in india so can i use vpn
Will i get banned
@copper magnet Usage of VPN is not recommended . Further information can be gained through Customer service
Okay
I don’t know
@jolly coral west your time and Internet in re installing.
@twin gulch you're misguiding people again.
@alpine brook Tysm
No one seems to be interested to be a volunteer in answering my question.
@tawdry finch you posted it many many times & also got muted for spamming. Just think about it
@tawdry finch you posted it many many times & also got muted for spamming. Just think about it
@alpine brook yes that’s the way pubg treats its customers right who ask for help
@tawdry finch #old message
Think about that
@tawdry finch wait for next patch & see what happened. Then ask it again if it not fixed
Atleast @storm willow is smarter than you Bengali. He shared the link, whereas you never bothered to answer any questions related to it
@tawdry finch & i'm unable to send the same link
Then stop acting as if you own tencent
@tawdry finch avoid discussions here, do not pick fights.
I know better than you and I can prove it
@tawdry finch avoid discussions here, do not pick fights.
@storm willow sorry for it
@tawdry finch He isn't even a staff, why are you arguing with him
Please avoid going off-topic. You can have unrelated conversations in #chat.
Hello: Please help, my name is in the game(『L』๛『KOD』)
This is the account ID(6563835031)
My Telephone has been hacked by Hacker and l no longer control my computer and now l have deleted the old version of Telephone and now l have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until l pay for it until my device is replaced but l did not agree something and delete all my belongings please please recalculate because l love PUBG and l respect your policy very much please re-activate my account so l can enjoy playing again. Thank you .
telephone
@wanton socket:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
telephone?
My fb ac is hacked how can i unlimk
I cannot get in my fb
But i have my google acc linked
With it
How can i recover my Pubg Acc?
Like can i unlink facebook acc
??
@fleet gorge Contact customer support in game
Any news about crew challenge?
hello my friend Reus needs help I am helping him
@iron prairie Try but don't let me send me a message
@wary sparrow
send proof @wary sparrow
Please refer to subpoint 2.5 in #faq for further information, @fleet gorge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Can Anyone Tell me about Tencent approval to the Tournament - What all we receive if we got approval and what is the use of tournament roon card
Pubg bonus challenge is not refreshed. Waiting for 2 to 3 week the rewards are used in bonus challenge is not getting back.
Please check this bug and fix it
My account was disabled for x reasons which I do not know, now I am trying to recover it but it does not let me and if I cannot recover it from facebook I cannot recover my account, it does not let me recover and I will not be able to recover my pubg account @storm willow
@pine summit it need exact 3 weeks from last redeem
@wary sparrow contact Facebook support, no other option.
@storm willow
@storm willow I've just done everything but facebook doesn't let me send me error friend
Please refer to subpoint 2.8 in #faq for further information, @wary sparrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
machete here they are already helping me with my friend they have him jumping everywhere
Nothing we can do.. you may try contacting ingame customer support @rocky pagoda
@storm willow I know my game id but I can't log in because facebook has disabled my account
Read above message.
@storm willow And then on facebook I also can't get the account back because it doesn't let me
@storm willow where can you contact customer service
You can contact the customer service via the game settings, @rocky pagoda @wary sparrow. Refer to subpoint 5.3 in #faq for further instructions.
Nothing we can do.. you may try contacting ingame customer support @rocky pagoda
@storm willow yet another lag spike over the server 800ms and my teammates had the same, imagine what you’re gonna say. “Please report that in #old or wait for someone else to help, I’m just a mod... just a mod” 😂😂😂
I can’t play
I want to do missions to claim my skin
Can’t do anything
Can’t play
@night cloak You already know the answer why bother asking here?
Also mr. “I’m just a mod” I’ve spammed a report for more than a month in #old nothing
Nothing changed
So
You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.
@storm willow please can u help me i need to unlink my facebook account from my pubg account because my facebook account was hacked i need to unlink it please
because the hacker have access now to my pubg account
Please refer to subpoint 2.5 in #faq for further information, @copper trout. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
What is the Fixtures and use of tournament room cards
@storm willow how can i contact the customer service please
When crew challenge starts
@copper trout unlink option is disabled for now due to optimization it will be available in future updates
When????
The hacker have access to my pubg account and I can't do anything
@copper trout do you have acces to your pubgm account now?
Yes
I can't to reedem in bonus challenge
@kazi
The hacker does too
@copper trout refer #faq subpoint 2.5 and do all the steps correctly to remove hacked social media
@north osprey its a known bug it will be fixed soon
Thq @night cloak
There is no steps on faq 2.5
Hi , my bounce challenge was unlocked yesterday. But today it's locked why ?
And how can I unlock my bounce challenge.
Please please help me
I need help please beacuse my problem very bad
Choose the appropriate answer. You will find the solution @copper trout
How can i get my crew registered??
My account hacked and the hacker login my account with email and I want to delete that
Please anyone help
@night cloak the format is outdated. People need to follow new set of questions ingame
How to become a beta tester
@little holly contact ingame customer support
You can apply for the PUBG MOBILE beta program here, @hoary tulip:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
@storm willow so there is possibility for the unlink option to return in future right?
how can i register my Crew????
@storm willow I know that I need help what I say to costumer server I don’t know
@storm flume when the new beta version will be released
@little holly request to revoke access to the linked account which isn’t yours
@copper trout select 'no' on this page.
You'll get contact us option
When acient temple come
Where is unlink icon
There is nothing called unlink icon
Why you fill me with useless outdated information
I just want to unlink my facebook account how hard can it be
I have access to other social media account
@storm willow please help me I send you everything
@copper trout you cannot unlink- you can try requesting them to revoke access- which means you can no longer login with that Social media
@little holly ^
when will 1.0 beta update arrive?
You need to figure it out.
Type Revoke access
When bonus challenge is gonna available in SEA? 🙄
i typed this
thats what i got
its totally useless
and why did you disable this feature of unlinking accounts
this is dumb
@copper trout
Want to unlink my facebook
Account Related Issues
Account was hacked
No
Yes, I still can log in
I am unable to change my Social Media account password
Yes
After all these replies
They said:
- Kindly note that account hack issues will take up to 90 days based on the number of requests we are receiving.
Please answer all these questions very clearly so we can process your request:
1- Your UserID
2- Your social media account that the hacker can't access
3- Both nickname of linked social media accounts
4- Registration date of your account
5- First and Oldest payment receipt made from this account
@storm willow wtf no helped why the Pubg community very bad I said everything and they said I don’t know if you account owner I can do everything to tell him me owner account but he’s nothing said for I can help you if you give me some information 😣
@abstract nexus August 4
@sharp onyx i want to be a beta tester.
I applied before but denied.
@alpine brook you can apply again in a few days when next application phase starts
@little holly if customer support tells you that they can’t verify you are the account owner you’re lacking evidence for the account. Give them more evidence. Please remember that we’re community and can only point you in the right direction.
When pubg Mobile store will be refresh please answer
@unborn onyx It refreshes every Monday 00:00 Utc
But some crates dont refresh weekly
@sharp onyx thanks
Had me please
Please answer the following questions:
When did you log in to the Vietnamese version? (Roughly today, month, and year) What is your country?
How and why did you go to play the Vietnamese version?
The typical answer is as follows:
2020-xx-xx
Also, please provide us with the following:
User ID:
UC current balance:
Current BP balance (points):
Please do not deviate from other unnecessary information. Answer in a simple and direct way these questions.
@mortal wigeon which one of these did you not understand?
All
@sharp onyx means it refresh at 12:00 am in the morning in India??
@unborn onyx google 00:00 utc time then compare it to your time.
UTC+5.30 =IST @unborn onyx
@storm willow k sir thanks for the information
@storm willow will unlink return in future or its gone forever
- (When you logged into Vietnamese account)
- Your ID
- Approximate UC balance in ur account
- Approximate BP balance in ur account
@mortal wigeon ^
@night cloak will return hopefully.
We provide support only for the global English version of PUBG MOBILE here.
@mortal wigeon ^
Help me
Retrieve the Vietnamese version account to global
@south minnow report bugs in #old please.
I want to report some players
@novel stump
Please refer to #faq5.1
I’m uploading the video 🙏
👍
Hey guys , do u know when team recruitment it’s not let me see people sending ?
Do I have to participate in the crew challenge to get to use the vouchers in the crew challenge bonus ??
Hi i need a help
My facebook account has beed disabeld forever .. and i want to unlink my facebook account from pubg bc if i log out i'll never log in my account again, I want to link it with another account please, i hope you understand me, thank you
I don't want to lose my account pleasee
hello @graceful pelican, i hope this helps you.
write your issue within one message, @night cloak.
My cousin took my acc and dont wanna give it back
call your uncle, case closed.
I have another problem
No please it dosen't help 😦 i need to unlink my facebook account
let me tell you in case you are not aware, @night cloak, spamming ( such as sending too many messages in short period of time) and asking nonsensical question will be considerd trolling which will lead to a mute. now let me hear your other problem.
Now my problem is my pubg acc
When will this akm come
My pubg acc is very doodoo and it makes big problems
I'll lose my account if i they didin't unlink facebook
Np
no you won't lose your PUBG mobile account if your facebook account get disabled unless it is the only way to log-in after you log out, @graceful pelican. you can simply link another social media account and avoid this nightmare.
@night cloak Go and ask help in ur country server if u have problems communicating in English
would you like to talk more clearly, @night cloak ? what is your issue again?
I meant the discord for ur language @night cloak
@soft sparrow my acc is doodoo
what is doodoo, @night cloak
how
I can't log-in with facebook & game center i just log-in with email & i can't put photos .. please i need a help'
can you see name of your country here, @night cloak ?
@night cloak explain it in detail or we cannot help you you’re causing to much discussion.(in one message explain how your account is “doodoo”)
@soft sparrow do u see 🇮🇱 ? Cuz i dont
Ignore this guy
|| help us with this mess @short eagle ||
@night cloak it doesnt open its very laggy it kicks me from game and it deleted my clan twicw
@night cloak tell what's that doodoo or else these guys can't help u
@graceful pelican can you’d send me a screenshot of your account
Doodoo is like bad kid
Like this.
@night cloak hi bro
How are u? @night cloak
@normal fulcrum
Moot please
😂jeez crazy guy
Sorry bro I'm not at all understanding what's that doodoo@night cloak
I told pubg in the game but they doesn't reply to me
@night cloak Don't spam
What's ur language ? Please say that@night cloak
Also many arabs are nading me in pubg and they say allahu akbar and stuff
@graceful pelican show me the settings under basic.
Explain your issue properly
Ok
Kicks you? How?
It crashes bro idk how bro
Device?
Why when registering by phone number says why did login login fail?
Galaxy A7
Have you tried reinstalling?
Yes bro
@obsidian lion the logging in with email/phone is still fairly new. So it’ll be bugged
@graceful pelican you need to contact in game support as you’ve linked the max amount of socials.
@normal fulcrum pls give me other acc this one us broken bro
Is
I can’t promise anything as they’re only unlinking hackers socials not your own
They dosen't reply to me
@graceful pelicani donn duu spik inglish
The issue is not with the account @night cloak and we cannot just give an account
@night cloak Now what do I do?
@graceful pelican you’ll need to wait for the unlinking feature to come back then.
Where are you from @night cloak?
If you wanna have fun, try #chat. This place is not for having fun @night cloak
XD
i strongly suggest you mute this guy, if you scroll above it is obvious he is trolling and spamming the channel, @normal fulcrum.
Can you give me a time ? when they will make it back
Ok
@graceful pelican @soft sparrow @normal fulcrum Good day bros
@graceful pelican there is no set time. Sorry
@night cloak *
I hate log-in with email & without photo
@soft sparrow so annoying
Try reinstalling the game @night cloak. If it doesn't work, consider repairing your device coz nothing is wrong with the game. And don't spam nonsensical things
No
Okey can i put a photo on pubg with email?
If you want a new account, make one
@graceful pelican no you cannot
I want conqueror acc which is at least lvl 90 with lvl 10 clan and many pros in frien
d list
Anyone 1v1
Oh
We will have to mute you if you continue troling here @night cloak
😭😭😭😭
Okay thanks good day
@normal fulcrum can gamecenter photos be used to use as a avatar on pubgm?
Anyone want to do 1v1 with me
@night cloak Move to #chat or you will be muted. Consider yourself warned
@pearl burrow #activities
Does playing solo vs squad give easier enemies because the game matchmaking is off?
@normal fulcrum can gamecenter photos be used to use as a avatar on pubgm?
@night cloak Yes
@normal fulcrum OK BHAI
@pearl burrow this channel is for support purposes.
I can put a photo with game center?
@night cloak I linked my account to Twitter and Google Play, but I forgot on any account I connected Twitter, and I changed my device from Android to Apple and I cannot log in with Google Play, and when I want to register via the phone number he tells me the login failed @night cloak
Yes @graceful pelican
@obsidian lion login with twitter ?
:(
help me how to fix that, I can't login with fb acc, I need back my old acc😭am I has been hack??
@obsidian lion Ypu news to recover tput Twitter account to log using Android device as they don't have Apple's Game Centre
@turbid sorrel
Hopefully this will be fixed in a upcoming update.
@night cloak I can't Twitter is disabled
Please refer to subpoint 2.8 in #faq for further information, @obsidian lion. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@night cloak thanks bro😭
👍
Twitter & facebook are disabling a lots of accounts, I hope pubg mobile will fix this problem 😦 please @night cloak show them our msg
It’s not a pubgm problem it’s within the socials company.
Please refer to subpoint 2.8 in #faq for further information, @graceful pelican. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@graceful pelican to use Game Center photo go to settings>gamecenter click the circle with your name or picture inside that says edit and upload new photo
@night cloak Thanks 😦
Wait two seconds
@normal fulcrum how do they upload a photo to Game Center
I just tried and it doesn’t let you use custom photo it has selected photos from Apple.
@night cloak If u find any such accounts dm me ..I'm interested to see ur demands being fulfilled 😂
@night cloak Alright friend no issues but that guy is crazy af
@shy mist Account trading is against ToS of Tencent and will lead to ban. Violation to ToS of Tencent will lead to ban from this server as well
@night cloak In events tab
@night cloak
I tried to put a photo on game center but i can't 😔
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I can put a photo with game center?
@short eagle Can help
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@night cloak
@night cloak you can only use selected photos for game center unfortunately
I want to send a video of a cheater
Hello, @willow blade!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Hello
Can you stop hackers, I just want to go to ace, The hakers that i found were stoping with vehicle then they kill me one shot i want my points back please i hate too much
Thank you.
I play on ipad and when I turn on my in game mic the sound quality is reducing .any fix? And thanks
can i get my points back please, and thanks
We cannot help with that.
And also I can't hear my teammates voice and they can't hear me on wifi
@merry kiln someone else will be with you shortly I do not have answer. Sorry ;).
Fine thanks by the way
👍
Can anyone solve this issue in my Oneplus7pro? I used to play Pubg in HDR extreme graphics but it's not there anymore
@sonic swallow means your device no longer supports extreme
@vivid merlin can you help santi pwease
No i have friends with the same phone and they're working fine.
It's even working in processors lower than my phone
I got Snapdragon 855
Have you tried repairing, clearing app cache, reinstalling
Yes. I did but after 0.19 it's not working. Many are facing the issue with the same devices while for many it still works.
I found this on our mobile's company forum (screenshot below) by ERROR 403
Could you shed some light on it?
Wait for the update to fix it @sonic swallow
@sonic swallow The update was released and the issue was fixed on all supported devices. Your device is not fast enough anymore to handle hdr+extreme
I got two of these devices! And in one it works perfectly fine
But in one it doesn't
My brother uses the same device. It works for him
Which device?
Oneplus 7 Pro. Snapdragon 855
Ram?
Both have same ram?
Yes
Tried repair?
You mean reinstall?
Or in game repair? No, I didn't try it as it goes away in a millisecond and the game opens
Log out and you will have repair option
I'll give it a shot
I play on ipad and when I turn on my in game mic the sound quality is reducing .any fix? And thanks
@normal fulcrum
Still the same :( . Is there any other solution?
@sonic swallow Have you installed it from Play Store?
Have you tried reinstalling the game?
@merry kiln what kind of ipad?
@normal fulcrum yes I did it before and I did it just now. :( Still the same :/
Hello, I am facing a problem in a thief who logs in to my account, and I am linked on Twitter and Facebook and cannot log in, but he logs in through the mail and phone number. I do not know what I can do. Please help me
@inland apex:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I’m done with PUBGM just too many hackers the game is not fun anymore
Hello
How works the treasure-hunters?
@digital night #old
@night cloak you go around erangle to find secret codes or you can get codes from #738387817490546708 and you have the chance to obtain some rewards
Ah the codes...
I understad
understand...
Thanks
no worries
What's wrong with game? I choose mode where u can play with team and when I start game there's only me
@rancid coral i told you we only support the global version please move on
@slim peak which mode ?
try sending a screenshot of the mode youve selected so i can see if youve got it all correctly.
It's correct 🙄
yes theres like 8 modes you can play with teams.
Guys where can sale my account?
@worldly socket no where its against pubgm tos.
@worldly socket no where its against pubgm tos.
@night cloak oh ok tnx uu
Is your auto matching off or on?
Off
We are unable to provide assistance if you do not ask a question or state a problem, @cold shell. Remember to read through #faq before asking questions in the support channels.
My account has been compromised. And activate the hacker in it
Then it was recalculated. And I got here for three months.
@cold shell:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can i buy rp points when my rp reaches 100 ?
Yes @olive relic
@olive relic Yes you can. You can either buy mission skip cards to skip missions to get RP, or you can buy RP point cards from shop with UC
what? na servers don't have 1 million arab hackers in them? iwas hoping for more!
does tencent hire middle schoolers to research anti cheats?
@keen solar Do you have an query? If not, please move to a chat channel
Guys i have a big prob pls can someone helpme ???
Someone has my pubg account , he clicked on delete my account by mistake
And now my account will be deleted in 6 days
Here is the pic in arabic 😢
Who cans help to recover it ??
Even in clan ranking hackers.. wow unbelievable
The most active members are new accounts n they got #1 place now in balanced clan
You can contact the customer service via the game settings, @lone mulch. Refer to subpoint 5.3 in #faq for further instructions.
Hello, @stuck cradle!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Does using AdGuard Pro on iOS put put you at the risk of being banned? It shows up as a VPN but it is not so I’m wondering
We currently do not have a specific release date for the upcoming update, @sour plinth. Once we do, we will publish further information in #news.
Please help me and download the update
@lean maple:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
There’s been people waiting about 40 days @sour plinth there’s no information on when the update will be.
Did they ever do something about those damn hackers????
Why all this time all the Royal Pass tasks will go
Played 2 games in a week both were n\a duo and yet again aimbot..infrared vision
unlinking is currently disabled @mortal yarrow
My account is stolen and I need to unlink the additional account. Please help
message pubg support
How ?
Then why there's gfx tool in google play why pubg mobile dont remove it if its dangerous for your game its not my fault if your game can be easily unlock 60fps i can download whateever i want @polar marsh
Use of unauthorized third-party software or methods, @fresh ember, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
I have an s8+ but 60fps doesnt support in pubg mobile only High so im using gfx 🙃
Btw Gfx tool isnt harmfull
Use of unauthorized third-party software or methods, @fresh ember, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
^
@fresh ember gfx tools are a good method to check device performance in device tests.
But bybusing it in PUBGM, you try to bypass the graphics and/or Frame restrictions by the game, thus breaking the ToS.
Having a GFX tool is not the issue, using it is
Use of unauthorized third-party software or methods, @sharp onyx, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
@sharp onyx but there's a big difference between high and exteme fps its been since 0.17 and my phone only option has Fps High and galaxy s8+ is a flagship phone!!?
was a flagship phone.
If the frames a locked by the game, it is due to performance issues. Your phone might be able to run higher fps, but it will be damaging to the device if used for longer times, or could cause unexpected crashes in the game itself.
I only use gfx tool for unlocking 60fps mode.
Use of unauthorized third-party software or methods, @fresh ember, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
I do not have the button to change the country and I am not joining the European countries
The extra account, not social media
It’s classed as a social media
@sour plinth If you dont live in Europe, click on "Data Transfer outside EEA" in the bottom
If it’s not yours then contact in game support.
I only use gfx tool for unlocking 60fps mode.
@fresh ember
It’s still against the tos and can result in a permanent ban.
Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
I do not have the account
@sharp onyx ultra is good they should give ultra option for s8+
@mortal yarrow can you please explain your issue again I don’t understand what you’re trying to say.
@fresh ember #old
I clicked "Transfer data outside the European Economic Area" and nothing happened
Not 30fps
@sharp onyx
I clicked "Transfer data outside the European Economic Area" and nothing happened
I want to unlink the extra account, not social media
@sharp onyx yeah why not
@sour plinth Can you send screenshot plz?
@mortal yarrow extra account being email ?
And is the email yours or has someone hacked you and linked there email
Yes
How
Contact customer service in game.
@fresh ember i agree so much with you for s8 plus
Please have a conversation in discussion channels #pubg-mobile #chat
@alpine condor 👌
@sour plinth Aah. Please contact in game customer support then
@alpine condor its really smooth on 60fps it doesnt go below 55 fps on my fps meter
Please have a conversation in discussion channels #pubg-mobile #chat
@fresh ember
Please answer him in one of the channels listed above.
Guys on of my friends Facebook account was stolen is there a way to get his pubg account back?
@glacial helm his facebook was stolen now theyre using his pubgm account ?
Yes
@ebon bear what modification?
Payload mode is still there, just on weekends for now
@glacial helm
Does anyone have idea when Roaring AKM coming?
How?😂 😂
no news about it.
@glacial helm click #faq then scroll to 2.8
and follow its instructions
Ok thank you
@ebon bear what modification?
Payload mode is still there, just on weekends for now
@sharp onyx There is no Payload mode
@ebon bear Its in "playlab" tab not in "arena"
Is there a way to report tkers xD
My teammate killed me. I thought friendly fire was off?
No, friendly fire is on. Please report those users in-game, @gilded walrus.
He has special characters in his name :/
Guys where is library aka gun game mode? It’s now showing at the moment
weekends only, not sure why
🙏🏻
Gun Game mode will rotate through the week just like the other modes in Arena Tab. Thats the reason why. Its to increase foot traffic, and decrease waiting times
UC has been stolen from my account please help . I don't have enough money to buy it again .
My pubg is
5130837910
You can contact the customer service via the game settings, @glass bane. Refer to subpoint 5.3 in #faq for further instructions.
when is the bonus challenge redemption store gonna refresh ...next year ? @polar marsh
@glass bane You can start a conversation with them by tapping the chat bubble icon on the top right of the page.
@vivid merlin they are not help at all showing some random problems to report
@reef wolf the shop refreshes every week. If it hasnt refreshed for you, contact in game customer support
@sharp onyx please help. I have tried every thing that I can but noting is working
@glass bane click this and explain your problem.
I have already talked to them x2 times but they are replying something else
@vivid merlin
@glass bane What did you say?
I said my UC got stolen from my account
Try and say lost uc. @glass bane
@sharp onyx just now it is 0:0 UTC but still store won't refresh what is the solution
@vivid merlin ok
Where is library mode & payload mode, it’s not showing
what device are you on @night cloak
Iphone
model
11 pro max
have you downloaded all the packs ?
Yupp
can you send a screenshot? if not try repairing.
It's been 3 weeks it did not refresh in me and my friends account
@polar marsh Damn you, pubgmobile, you harassed us hacker, when will you protect your game? If you cannot provide protection, give us back the money we lost in your bad game
@vivid merlin that didn't help either. Is there a way I can directly talk to them ?
have you tried repairing or reinstalling @night cloak
No, my friend has a same problem
It’s the problem within the game
You can try and use this, PUBGMOBILE_CS@tencentgames.com. @glass bane
@night cloak
help plz
my account doesn't have the option "change country"
i need to fix it but how?
@sharp thunder Which region are you in?
@night cloak Please wait patiently for it to return.
@sharp thunder Did you ever swap to the EU region?
The change country option isn't available in the EU region of the game.
@vivid merlin we wait every time, why there are still glitches even after so many beta tests. Improve your game & fix the glitches. I’m tired of the glitches in the game. I spent a lot, if you guys can’t fix your game, return my money back
@vivid merlin so how to get this option back?
@sharp thunder You can try to contact customer service.
tried but they didn't help @vivid merlin
@night cloak The game mode isn't currently available atm.
@vivid merlin thank you
@sharp thunder Unfortunately the only way to try to get back is through customer service.
Duo has extremly a lot of hacjers
Hackers*
I just lost 80 points like in three games in a row
I got killed by hackers
Hello I have problem in my account!! About update
@steel wing Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
white_small_square http://cheater-report.pubgm.cc/
Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@weak crest yes hopefully itll be fixed in the next update
we have no information on a new update coming @weak crest
It is not.
Theres hackers with max upgraded weapons
First time I ever used it I reported someone and they were banned instantly
U think they arw scared to get banned?
They'll just make a new account

@steel wing please keep in mind that the covid 19 crisis has effect tencent employees as well they’re trying to do there job and keep safe.
Infected*?
Be advised that this channel is for only game related questions, for conversations, feel free to use: #chat & #pubg-mobile.
The thing is they have max weapons which leads to 1 think
They never get banned
Anti Baan system
Pmco fall split is cancelled?
Please move to a discussion channel, @steel wing. This isn't a rant channel for hackers, you can check #news for news about the anti cheat system.
@steel wing thanks
hi i need contact to support please
My email has been hacked by someone and I have not used any methods of cheating. I am with the pubg family from Season 3 and the account has been shipped and developed and I love my account and it is impossible to break the rules. Please help me, the account has been hacked by another person
@hidden hedge:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@night cloak restart mobile and again login if didn't working go to guest and logout it's working
Anyone have any idea how can i get hellfire akm skin in lucky drop to buy with UC?
@umbral kraken:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@sterile mirage never it will happen
Is this legit?
oof
Cheater encountered
I found a hacker in gane and i have video proof what shall i do now
@zealous turret yes or no?
is it urs@velvet remnant @velvet remnant
I think that's fake
when i got banned I got taken back to home screen
where u sign in
@velvet remnant edited ben
Ok
@velvet remnant unlocked for 3 days and don't change file
@velvet remnant:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@hazy nymph after end seasons you got it
@hazy nymph:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can I play beta on iOS device now?
You can apply for the PUBG MOBILE beta program here, @candid sundial:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
WILL PUBG MOBILE DO SOMETHING ABOUT THE HACKERS cant even play 1 single classic match without meeting full aimbot wtf is going on this season
@versed sorrel Hello, !
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
white_small_square http://cheater-report.pubgm.cc/
Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@night cloak tsk tsk actually you’re incorrect. he’s talking about the #20 solo wins and #3 gunslinger and stuff like that
i assumed bc of the file that was attached to the query
What abouy new event color of blue
Pubgmobile reaaly want to give legendry headgear
It is not possible
Pubg mobile is always give this type. Of bad event
How can I complete witness of truth achievement
When will bonus shop refresh?
Please tell me when will bonus challange shop refresh?
@hot crest you will be able to complete once Ancient Secret mode is available
Will the cheater reports page open for all
No
You’ll have to have mee6 level 10 in the server to gain access to the channel.
@toxic mountain ^
Hello, I have a problem whit my account
What sort of problem ?
My rank and my stats doesnt update
I want u report a hacker
@tawny cosmos it refreshes every 3 weeks
@toxic mountain
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
white_small_square http://cheater-report.pubgm.cc/
Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Bonus challenge unlocked on 16th July
@night cloak but its been 3 weeks it has not been refreshed!!
It has not been 3 weeks
Whyy?
😂
Some knows why my ranks and stats doesn’t update?
So why pubg wrote there that bonus shop redeshrs every week?
Need help
@swift swift can you give a screen recording showing what you mean please.
@sinful bone:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@night cloak so whyy pubg wrote that bonus shop refreshes every week?
@tawny cosmos ask them
@night cloak howw?
Doesn't seem weird for the number of matches played.
The player has hacks he knows where Everyone is
Hello @dusk oriole , !
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
white_small_square http://cheater-report.pubgm.cc/
Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
You’ll need video evidence showing stats does 0
You can report him in-game if you feel like he's cheating, @dusk oriole. You can see the report button in that screenshot. If you have video evidence against him then report him in #cheater-reports when it opens.
@vagrant forum I did but I forgot to record
And there’s no way people have a k/d like that
@dusk oriole:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Are you sure those aren't in two different servers?
@swift swift different server stats ?
I’m sure that it is in Norteamérica
Click it .
northamerica
Click a result that says d3
You’re playing third person and first person so one rank is for each
and thank you
I am trying to log using Email login but i dont recive code for that! I forgot my pass and cant recover it now because of this issue,, anyone can help me please
Unfortunately, you are unable to change the password of the email login at the moment. The feature may be improved as it is currently on beta, @honest arch. Please send your feedback in #old.
You can use your other social media accounts that is linked to your PUBG MOBILE account to log in if available.
I just want to login via code but i dont recive the code also
The game is no longer valid for fun due to the presence of hackers in a massive way and there is no strong protection system to confront these hackers ... Thank you
How long does it take for customer service ro reply to mee
That would depend on when a support agent responds to your support ticket, @alpine condor. However, due to the COVID-19 crisis, responses may be delayed and waiting times are potentially longer.
There’s not set time/day they’ll reply it’s when they get to it they get to it @alpine condor
ETA
We do not have an exact or approximate ETA, @alpine condor.
Social media account unlinking can take up to 60-90 days.
Not unliking
Just be patient, they’ll get to you eventually.
How may I be of assistance, @night cloak?
You want to talk to the support team?
I understand, @alpine condor. In that case, you'll just need to be patient till a support agent reaches out to your inquiry.
how to apply beta tester
Game exp
You can apply for the PUBG MOBILE beta program here, @atomic orchid:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
@night cloak You can contact the customer service via the game settings. Navigate to the game settings from the main menu, and scroll to the bottom-left of the Basic section.
you can help me in my problem@celest shadow
Waiting too long the problem might be worse
I can try my best to assist you, @night cloak. However, we as Discord staff do not deal with account suspensions or account related issues, just a heads up.
@alpine condor, well there isn't anything that we can do at the moment. You just have to wait.
no chating in this game with support team i see bot in replay in game @celest shadow @night cloak
State your issue, we’ll try point you in the right direction @night cloak
Please refer to subpoint 5.4 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Hello, I found 2160 UC deduced from my account without using them.
You can contact the customer service via the game settings, @solemn geode. Refer to subpoint 5.3 in #faq for further instructions.
Sorry, Zeta. We do not deal with account suspensions here. You'll need to contact customer service, you'll be muted indefinitely.
Hello, my pubg account linked with Facebook and Twitter and my Twitter account got hacked and there is someone logging in with me please help me
Please
You can contact the customer service via the game settings, @clever bloom. Refer to subpoint 5.3 in #faq for further instructions.
Please help me
@clever bloom:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@solemn geode
May I ask where you purchased the UC from?
when will the new crew challenge come in pubg
I cant reach to the support in game and i really need help with my email login issue!
hm?
when will the new crew challenge come
I need to download beta help
@woven axle, no dates yet. You will get to know about the date in-game.
@night cloak, the beta registration hasn't started yet.
Here's the link for registration, https://q.gameexp.com/m/version/task/5841/task-wj
GameExp, game test, pubg mobile, pre-release
how can i join pubg in beta test discord
Hey so I linked Twitter, but I still haven’t been able to change my avatar and it has been two and a half days
Hello, @twin mason!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
You can apply for the PUBG MOBILE beta program here, @night cloak:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
@spark yoke it may take up to 72 hours, make sure to login through the Twitter.
Oh okay
@night cloak I was an idiot and I had Game Center and Twitter linked and I logged in through Game Center 😂

Is PUBGM beta v1.0.0 out?
You can apply for the PUBG MOBILE beta program here, @flat matrix:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
Page is not opening
If the program is currently closed, new applications will be accepted again in the future.
Yeah that's why I am asking
That was official announcement@night cloak
@willow portal hopefully this will be fixed in a future update.
My account using another player
Contact in game support.
@willow portal Fallen into free UC scam or something like that ??
why pubg mobile was removed from play store
But my friend hacked my id
beta
pubg m beta was removed from the play store why ??
bro do u playbonus challenge @willow portal
Yes bro @night cloak
tdm @willow portal
Today is Monday and but bonus redeem store not refreshed yet what is the solution
Yes@night cloak
Where is beta?
@willow portal i think i have encountered with u
@night cloak my account hacked
@night cloak @willow portal Move to a discussion channel
@deft oasis Not yet released
Please refer to subpoint #2.5 in #faq for further information, @willow portal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
You can apply for the PUBG MOBILE beta program here, @night cloak:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
Hello
I have some problem with bonus challenge shop
I can't open bonus challenge web shop
@wraith brook when it will release?
@lean zephyr open it from the Tournament page.
@deft oasis you need some patience.
sometimes when i open the game it shjows no response from the server what should i do
@storm flume why did you removed library mode for 3 days
@night cloak can I send screen shot
Please refer to subpoint #4.10 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
yep you can
@night cloak what
@night cloak see
@lilac field the library mode is for weekends only to keep the mode active and keep short wait times.
@lean zephyr open from here https://cdn.discordapp.com/attachments/481200416349224980/737552690917277749/unknown.png
BUT pubg mobile said beta will release in august 3rd
just wait for it to release
Please be patient, @deft oasis.
when it will release
will it relase today @night cloak
how does point works
@night cloak nope not working
Already try both wifi and deta
When will the bonus reward shop be refreshed tho, I thought it was going to refresh today but no
