#questions | PUBG MOBILE | Page 876

fast socket Jul 1, 2020, 9:59 PM

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HELLO

soft elk Jul 1, 2020, 9:59 PM

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@polar marsh Hello PUBGM I would to unlink Twitter for my pubg account i was already linked my pubg account to 2 social media account but i don’t link anymore with Twitter so help me please

vivid merlin Jul 1, 2020, 10:04 PM

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@quick palm vpn usage isnt reccomend, if you use it, use it at your own risk.

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@soft elk the unlink feature is disaled.

short eagle Jul 1, 2020, 10:09 PM

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@fast socket yes?

main garden Jul 1, 2020, 10:20 PM

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If i put me account it dont forget my account information?

📎 Screenshot_20200702-001907_PUBG_MOBILE.jpg

meager crater Jul 1, 2020, 10:21 PM

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Hi guys, how to get permission to comment on report cheaters discussion?

main garden Jul 1, 2020, 10:22 PM

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Some help plz

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@vivid merlin ?

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I want to some one help me for dont forget me account information

polar marshBOT Jul 1, 2020, 10:28 PM

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@rancid perch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weak parrot Jul 1, 2020, 10:29 PM

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Alright so I want to change my profile picture to a custom picture in pubg and I’m trying to find the twitter account linked to my pubg account which I can’t find. It’s linked to game center also but that won’t help me change my picture. Is there anyway I could remove that Twitter account from my pubg account or find out which twitter account is linked to my pubg account?

waxen agate Jul 1, 2020, 10:33 PM

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Hello there is someone who hacked my Facebook account and logs in via Facebook and I do not have any information to recover Facebook What is the solution all other links available to me

earnest thicket Jul 1, 2020, 10:39 PM

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Hey support my friends account got logged out and he was connected with Facebook he went to login and this popped up

📎 image0.jpg

weak parrot Jul 1, 2020, 10:40 PM

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@earnest thicket Face reveal broski

short eagle Jul 1, 2020, 10:40 PM

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Hi guys, how to get permission to comment on report cheaters discussion?
@meager crater you need to be lvl 10. #cheater-reports is currently close atm

earnest thicket Jul 1, 2020, 10:44 PM

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Why can’t my friend log into pubgm with Facebook

waxen agate Jul 1, 2020, 10:45 PM

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Hello there is someone who hacked my Facebook account and logs in via Facebook and I do not have any information to recover Facebook What is the solution all other links available to me

earnest thicket Jul 1, 2020, 10:47 PM

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@waxen agate maybe change your Facebook password

waxen agate Jul 1, 2020, 10:48 PM

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@earnest thicket He changed all Facebook information

viral raven Jul 1, 2020, 10:49 PM

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Hi some hacker kile my in pubg mobile

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I have video!

storm flumeBOT Jul 1, 2020, 10:50 PM

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Hello, @viral raven!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

main garden Jul 1, 2020, 10:50 PM

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If i put me account it dont forget my account information?
@main garden
Plz some one help me 🙂

📎 Screenshot_20200702-001907_PUBG_MOBILE.jpg

plush citrus Jul 1, 2020, 10:50 PM

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Do you agree to transfer your own data outside the European economic area
Agree or disagree
Help my my friends

main garden Jul 1, 2020, 10:51 PM

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And i dont to link facebook

plush citrus Jul 1, 2020, 10:51 PM

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Do you agree to transfer your own data outside the European economic area
Agree or disagree
Help my my friends

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What should I do

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📎 Screenshot_-----.png

earnest thicket Jul 1, 2020, 10:54 PM

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I need help to get my friend back on to his main account

weak parrot Jul 1, 2020, 10:55 PM

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How do I remove my Twitter account from my pubg Mobile account

earnest thicket Jul 1, 2020, 10:56 PM

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That idk

plush citrus Jul 1, 2020, 10:57 PM

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Do you agree to transfer your own data outside the European economic area
Agree or disagree
Help my my friends

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Do you agree to transfer your own data outside the European economic area
Agree or disagree
Help my my friends

main garden Jul 1, 2020, 11:04 PM

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What is going when i but me email ?

📎 Screenshot_20200702-001907_PUBG_MOBILE.jpg

proper rune Jul 1, 2020, 11:27 PM

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Hey hello everyone

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I have a problem , does anyone can help me

short eagle Jul 1, 2020, 11:36 PM

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@proper rune yes?

polar marshBOT Jul 1, 2020, 11:37 PM

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@proper rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pallid sandal Jul 1, 2020, 11:54 PM

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‏Hello
‏I want to cancel the link Facebook of my game this because my account on Facebook was stolen and there is someone who can access my account and play where I want to be expelled and cancel the link game Facebook account
‏I wish you lasting success
( صيحīگفؤ )

storm flumeBOT Jul 1, 2020, 11:55 PM

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Please refer to subpoint 2.5 in #faq for further information, @pallid sandal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

arctic plinth Jul 1, 2020, 11:55 PM

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@somber solstice I have a query that any disqualified team and player who didn't qualified for the tournament can still play tournament by joining qualified team is it right thing or not ?

storm willow Jul 1, 2020, 11:56 PM

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@plush citrus its your choice.

glacial stump Jul 1, 2020, 11:56 PM

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hi

tardy mortar Jul 1, 2020, 11:57 PM

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What's your issue? @glacial stump

storm flumeBOT Jul 1, 2020, 11:58 PM

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Please refer to subpoint 2.5 in #faq for further information, @pallid sandal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT Jul 1, 2020, 11:59 PM

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@glacial stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tardy mortar Jul 2, 2020, 12:00 AM

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Ohk GWgoaSadness , I didn't even get to see the issue

hollow kraken Jul 2, 2020, 12:00 AM

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I photographed someone who cheats on how I can report it

tardy mortar Jul 2, 2020, 12:01 AM

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#cheater-reports

storm flumeBOT Jul 2, 2020, 12:01 AM

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Hello, @hollow kraken!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

tardy mortar Jul 2, 2020, 12:01 AM

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GWsetmyxPeepoCry

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Ping staff, me no staff @eager gate

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The ones with green, cyan or light blue, red colour

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Ping moderator

storm flumeBOT Jul 2, 2020, 12:06 AM

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Please refer to subpoint 2.5 in #faq for further information, @eager gate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rain raptor Jul 2, 2020, 12:10 AM

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My weekly report and ultimate team selection event pages are not opening

graceful dust Jul 2, 2020, 12:10 AM

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Hi

rain raptor Jul 2, 2020, 12:11 AM

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Any mod here

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@vivid merlin

graceful dust Jul 2, 2020, 12:12 AM

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Please help, can you contact me with a employee to solve my problem?

rain raptor Jul 2, 2020, 12:13 AM

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Asking me???

stone wren Jul 2, 2020, 12:13 AM

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كيف ابلغ على هكر

storm flumeBOT Jul 2, 2020, 12:13 AM

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Please do not use any other language aside from English in this channel, @stone wren. Refer to #613267301243944960 for language channels.

graceful arch Jul 2, 2020, 12:14 AM

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Hello is it safe to play this game using vpn?

rain raptor Jul 2, 2020, 12:14 AM

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@graceful arch no dude

graceful arch Jul 2, 2020, 12:14 AM

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or will we get banned?

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The game is banned in the country

vivid merlin Jul 2, 2020, 12:14 AM

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Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation. @graceful arch

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@rain raptor have you tried to clear cache and restart the game?

rain raptor Jul 2, 2020, 12:15 AM

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@vivid merlin yes

graceful dust Jul 2, 2020, 12:15 AM

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I cannot log in to my account because of the accounts associated with the game. Always disabled. I contacted the social media company and they said the accounts have been permanently disabled. Please help.

rain raptor Jul 2, 2020, 12:15 AM

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It's just buffering

graceful arch Jul 2, 2020, 12:15 AM

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@vivid merlin thanks

vivid merlin Jul 2, 2020, 12:16 AM

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pubg mobile cant help if the social media themselves are permanently disabled. @graceful dust

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@rain raptor it most likely is a bug then, can you post a screenshot of it along with your issue in #old ?

rain raptor Jul 2, 2020, 12:16 AM

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Wait

polar marshBOT Jul 2, 2020, 12:17 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

graceful dust Jul 2, 2020, 12:17 AM

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What do I do now I want to access my account Can you help me to transfer my account with a new account I am ready to verify the ownership of the account

stone wren Jul 2, 2020, 12:18 AM

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هاكات

📎 image0.png 📎 image1.png 📎 image2.png

storm flumeBOT Jul 2, 2020, 12:19 AM

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Hello, @stone wren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

rain raptor Jul 2, 2020, 12:19 AM

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📎 Screenshot_2020-07-02-05-48-45-387_com.tencent.ig.jpg

vivid merlin Jul 2, 2020, 12:19 AM

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you can try to contact customer service. @graceful dust

rain raptor Jul 2, 2020, 12:19 AM

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This is happening

vivid merlin Jul 2, 2020, 12:19 AM

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have you done a routine repair?

rain raptor Jul 2, 2020, 12:20 AM

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@vivid merlin yes

graceful dust Jul 2, 2020, 12:20 AM

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How can I communicate with them

vivid merlin Jul 2, 2020, 12:20 AM

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@eager gate if the social media was hacked please contact Facebook's customer service and recover the account.

storm flumeBOT Jul 2, 2020, 12:20 AM

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You can contact the customer service via the game settings, @graceful dust. Refer to subpoint 5.3 in #faq for further instructions.

rain raptor Jul 2, 2020, 12:20 AM

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Day before yesterday it was alright i am facing this fron yesterday only

vivid merlin Jul 2, 2020, 12:21 AM

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@rain raptor it is most likely a glitch.

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@stone wren report them in-game or you can also use our #cheater-reports

rain raptor Jul 2, 2020, 12:22 AM

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More people are reporting it there@vivid merlin

📎 Screenshot_2020-07-02-05-52-02-621_com.discord.jpg

vivid merlin Jul 2, 2020, 12:23 AM

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@rain raptor it would help if you also report it, that way they see it's an issue.

rain raptor Jul 2, 2020, 12:23 AM

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Ok thanks 😊@vivid merlin

polar marshBOT Jul 2, 2020, 12:23 AM

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@rain raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rain raptor Jul 2, 2020, 12:24 AM

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Is pubg not available in Pakistan???

vivid merlin Jul 2, 2020, 12:24 AM

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@rain raptor it's being looked into.

rain raptor Jul 2, 2020, 12:25 AM

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Is pubg a Chinese app?

vivid merlin Jul 2, 2020, 12:25 AM

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@eager gate try to uninstall the game and clear the cache.

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@rain raptor tencent is a chinese company

polar marshBOT Jul 2, 2020, 12:26 AM

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@rain raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

graceful arch Jul 2, 2020, 12:28 AM

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Is pubg not available in Pakistan???
@rain raptor It has been banned

wooden juniper Jul 2, 2020, 12:28 AM

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📎 Screenshot_2020-07-02-02-27-36-940_com.tencent.ig.jpg

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Can somebody tell me why im unranked?

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I should have been conqueror now

rain raptor Jul 2, 2020, 12:29 AM

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But you need to reach conquerer first

wooden juniper Jul 2, 2020, 12:30 AM

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@rain raptor Thts wht im sayin i should have been in top 500 but it says unranked

main garden Jul 2, 2020, 12:30 AM

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I know what the problem . Me when connect a e-mail in my account i connect the same gmail so it disconnect the google account from my account
Now way to chang the google account ?

📎 20200701_193652.jpg

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@vivid merlin

stark nest Jul 2, 2020, 12:30 AM

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You cant unlink

main garden Jul 2, 2020, 12:31 AM

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You cant unlink
@stark nest
No 🙂

rain raptor Jul 2, 2020, 12:31 AM

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@wooden juniper you are on ace 4 stars you have to reach conquerer first

wooden juniper Jul 2, 2020, 12:32 AM

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I have enough pts to reach top 500@rain raptor But it says unranked

rain raptor Jul 2, 2020, 12:32 AM

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@wooden juniper not enough points

wooden juniper Jul 2, 2020, 12:32 AM

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@rain raptor Even if its not enough shouldnt it tell my rank?

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The top 100 is like only 60 or 80 pts away from me

rain raptor Jul 2, 2020, 12:33 AM

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@wooden juniper it tells the rank of top 4k to 5k only

desert plaza Jul 2, 2020, 12:33 AM

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Conquerer refreshes every day, the top 100 players in every region gets a spot on the ranked leaderboards.

rain raptor Jul 2, 2020, 12:33 AM

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@wooden juniper how do you know that your points are enough tell me

main garden Jul 2, 2020, 12:34 AM

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@desert plaza
Can you help me

wooden juniper Jul 2, 2020, 12:34 AM

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@rain raptor I checked the leaderboards

desert plaza Jul 2, 2020, 12:35 AM

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When you’re in Ace, they won’t display your specific rank on the leaderboards, but rather percentage. @wooden juniper

📎 image0.png

wooden juniper Jul 2, 2020, 12:35 AM

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@desert plaza Dude you dont understand i have enough pts to be in Top 500 of NA fpp squad

desert plaza Jul 2, 2020, 12:35 AM

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@desert plaza
Can you help me
@main garden Whats wrong?

wooden juniper Jul 2, 2020, 12:36 AM

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But it just says Unranked

main garden Jul 2, 2020, 12:36 AM

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I know what the problem . Me when connect a e-mail in my account i connect the same gmail so it disconnect the google account from my account
Now way to chang the google account

desert plaza Jul 2, 2020, 12:37 AM

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Unfortunately you cannot unlink social accounts right now.

main garden Jul 2, 2020, 12:37 AM

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Why

wooden juniper Jul 2, 2020, 12:37 AM

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📎 IMG_20200702_023729_419.jpg

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@desert plaza look

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Im like only 86 pts away from Top 100

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I must be in top 500 and should be in conq now but it just says unranked

desert plaza Jul 2, 2020, 12:38 AM

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There could be 400 other players that are less than 86 points away from a spot on the ranked list.

wooden juniper Jul 2, 2020, 12:38 AM

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Alot of my frnds did this but none of them faced this issue

main garden Jul 2, 2020, 12:39 AM

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Unfortunately you cannot unlink social accounts right now.
@desert plaza
Why

rain raptor Jul 2, 2020, 12:39 AM

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@desert plaza how much points needed for conquerer???

wooden juniper Jul 2, 2020, 12:39 AM

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@desert plaza Still it shouldnt say unranked right? Even my other acc which is like in diamond tier it shows that accounts rank

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Dude ik how conqueror works i pushed like 6 accounts to conqueror this season

desert plaza Jul 2, 2020, 12:41 AM

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@rain raptor I cannot tell you a specific amount, however the top 100 Ace players in a region gets a spot on the leaderboard and the Conquerer title, however there is no specific amount of rank points you need to reach conquerer.

wooden juniper Jul 2, 2020, 12:41 AM

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Im not sure why it says unranked in this account@desert plaza

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@desert plaza Its not top 100 its top 500

desert plaza Jul 2, 2020, 12:42 AM

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If you still think there’s a problem regarding your rank, please contact CC @wooden juniper. You can contact them directly in game from the settings tab.

main garden Jul 2, 2020, 12:43 AM

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Why no one help me i lost me time here

vast knoll Jul 2, 2020, 12:43 AM

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I am still getting kicked out of the game for no reason at all. Is anyone else having the same problem?

rain raptor Jul 2, 2020, 12:43 AM

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@vast knoll what??

vast knoll Jul 2, 2020, 12:43 AM

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If you don’t know then don’t ping me

desert plaza Jul 2, 2020, 12:44 AM

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@main garden can you still access the account you’re trying to play on?

main garden Jul 2, 2020, 12:45 AM

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I open me account by the new fauther(with e-mail)

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And me face book hacked . So now no social media i can open my account by

polar marshBOT Jul 2, 2020, 12:47 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

desert plaza Jul 2, 2020, 12:47 AM

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Unfortunately I cannot help you with your problem, stick around for a moderator to help you or contact Customer Service via the in-game settings tab.

main garden Jul 2, 2020, 12:47 AM

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And i connect the same google

#

Unfortunately I cannot help you with your problem, stick around for a moderator to help you or contact Customer Service via the in-game settings tab.
@desert plaza
How can i get help from moderator

vast knoll Jul 2, 2020, 12:48 AM

#

When they actually get online

desert plaza Jul 2, 2020, 12:49 AM

#

Do not ping staff, wait for support. If your message gets flushed by other messages simply resend it- and don’t spam it.

wooden juniper Jul 2, 2020, 12:49 AM

#

@desert plaza This is my 2nd acc with far lesser ranking in the same server but it still shows 3794 ranking where as in my other acc it says unranked

📎 Screenshot_2020-07-02-02-48-26-413_com.tencent.ig.jpg

main garden Jul 2, 2020, 12:50 AM

#

Do not ping staff, wait for support. If your message gets flushed by other messages simply resend it- and don’t spam it.
@desert plaza
Okay how can i massage one from moderator

desert plaza Jul 2, 2020, 12:51 AM

#

@wooden juniper as said- please contact Customer Service in-game via the settings tab or email your report/complaint to PUBGMOBILE_CS@tencentgames.com.

main garden Jul 2, 2020, 12:51 AM

#

@desert plaza
Okay how can i massage one from moderator
@main garden
?

desert plaza Jul 2, 2020, 12:52 AM

#

Wait around for support, or contact customer service @main garden

main garden Jul 2, 2020, 12:53 AM

#

Wait around for support, or contact customer service @main garden
@desert plaza
What time shoud i wait

#

I asking?

amber cedar Jul 2, 2020, 12:55 AM

#

I think they will get back to u till 8pm IST@main garden

main garden Jul 2, 2020, 12:57 AM

#

I think they will get back to u till 8pm IST@main garden
@amber cedar
So how many houre

amber cedar Jul 2, 2020, 12:57 AM

#

2 hours.

main garden Jul 2, 2020, 12:58 AM

#

Okey thank you

polar marshBOT Jul 2, 2020, 12:59 AM

#

@prisma torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 2, 2020, 1:00 AM

#

Hi someone stole my pubg mobile account who can help me ?

desert plaza Jul 2, 2020, 1:02 AM

#

@night cloak Please report your stolen account to PUBGMOBILE_CS@tencentgames.com , make sure to gather strong evidence that the account is yours such as proof of payments etc.

hollow summit Jul 2, 2020, 1:03 AM

#

pubg not working in pakistan plz help

night cloak Jul 2, 2020, 1:03 AM

#

@desert plaza thank you bro

#

@hollow summit use VPN

desert plaza Jul 2, 2020, 1:04 AM

#

@hollow summit we are currently experiencing problems with the servers in Pakistan. Please remain calm, VPN’s are not against any terms- however I strongly suggest not using a VPN.

#

Here is the current report status regarding the outage in mainly Pakistan.

📎 image0.png

polar marshBOT Jul 2, 2020, 1:08 AM

#

@desert plaza:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal wasp Jul 2, 2020, 1:09 AM

#

Oh my

night cloak Jul 2, 2020, 1:13 AM

#

Lmao someone has to wait 10 yrs 😂 if they survive

glass pewter Jul 2, 2020, 1:14 AM

#

How to fix "Couldnt connect to the match server"?Wifi is good 100% same is happening to my friends, eu server

tidal wasp Jul 2, 2020, 1:15 AM

#

You from pak @glass pewter?

glass pewter Jul 2, 2020, 1:16 AM

#

No

#

Lithuania, same is happening to my bud from uk

tidal wasp Jul 2, 2020, 1:17 AM

#

Hmmm, seems a problem to bigger people then me. You may have to wait until a mod comes online or someone that knows the answer

#

📎 image0.png

#

Request from @desert plaza

main garden Jul 2, 2020, 1:23 AM

#

@desert plaza

#

you remember me

marble berry Jul 2, 2020, 1:24 AM

#

Can i use vpn to open my game any one tell me

tidal wasp Jul 2, 2020, 1:25 AM

#

He is muted rn @main garden

main garden Jul 2, 2020, 1:25 AM

#

dont enderstand

tidal wasp Jul 2, 2020, 1:25 AM

#

VPN is not forbidden but it's highly suggested not too use it @marble berry

sharp jolt Jul 2, 2020, 1:26 AM

#

Hello?I wanna add a custom profile pic to pubg mobile I linked it with a fb account without pic I don't use pic on it cause it's my private and personal fb

polar marshBOT Jul 2, 2020, 1:26 AM

#

@marble berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal wasp Jul 2, 2020, 1:27 AM

#

Any emails linked to it? @sharp jolt

main garden Jul 2, 2020, 1:27 AM

#

He is muted rn @main garden
@tidal wasp what you mean

sharp jolt Jul 2, 2020, 1:27 AM

#

Any emails linked to it? @sharp jolt
@tidal wasp yes

night cloak Jul 2, 2020, 1:27 AM

#

@sharp jolt change facebook profile pic and wait for few hours cause it will take time

sharp jolt Jul 2, 2020, 1:28 AM

#

@sharp jolt change facebook profile pic and wait for few hours cause it will take time
@night cloak nono I don't want people to see I'm playing games

#

I wanna use a my character artwork for profile pic

night cloak Jul 2, 2020, 1:28 AM

#

@sharp jolt then u can change u r email profile !

tidal wasp Jul 2, 2020, 1:28 AM

#

He said a forbidden word and got muted, he can't talk in this server rn @main garden

sharp jolt Jul 2, 2020, 1:28 AM

#

@sharp jolt then u can change u r email profile !
@night cloak after a change my email profile pic it will change in pubg also?

night cloak Jul 2, 2020, 1:29 AM

#

@sharp jolt yes but it will take time!

main garden Jul 2, 2020, 1:29 AM

#

what the mean of rn

sharp jolt Jul 2, 2020, 1:29 AM

#

I think my email is linked but

#

It opens a level 9account when I login with my email why it so happening?

tidal wasp Jul 2, 2020, 1:29 AM

#

Right now @main garden

night cloak Jul 2, 2020, 1:30 AM

#

@sharp jolt make sure u r typing the corect email !

main garden Jul 2, 2020, 1:30 AM

#

Right now @main garden
@tidal wasp okay

sharp jolt Jul 2, 2020, 1:31 AM

#

Yes it's the correct email

night cloak Jul 2, 2020, 1:33 AM

#

@sharp jolt u are typing a wronge email or u havent linked u r pubg account to the email u r typing ! U can go pubg setting and check if u have linked u r account to gmail or facebook!

main garden Jul 2, 2020, 1:35 AM

#

I know what the problem . Me when connect a e-mail in my account i connect the same gmail so it disconnect the google account from my account
Now way to chang the google account

@tidal wasp

loud trellis Jul 2, 2020, 1:38 AM

#

Hi can you help me i lost my account by unlinking

#

Please help💔💔💔

tidal wasp Jul 2, 2020, 1:39 AM

#

@main garden We cannot help you and you should wait for a mod to come online or contact customer service in-game

📎 image0.jpg

loud trellis Jul 2, 2020, 1:39 AM

#

Yes i did it nothing

tidal wasp Jul 2, 2020, 1:39 AM

#

Unlinking?

loud trellis Jul 2, 2020, 1:39 AM

#

yes

tidal wasp Jul 2, 2020, 1:40 AM

#

I thought they had it solved by now

loud trellis Jul 2, 2020, 1:40 AM

#

Let me try again

night cloak Jul 2, 2020, 1:40 AM

#

@loud trellis are you trying to unlink u r account ?

loud trellis Jul 2, 2020, 1:40 AM

#

Yes

main garden Jul 2, 2020, 1:41 AM

#

@main garden We cannot help you and you should wait for a mod to come online or contact customer service in-game
@tidal wasp

📎 Screenshot_20200702-001907_PUBG_MOBILE.jpg

night cloak Jul 2, 2020, 1:41 AM

#

@loud trellis unlink option is disabled for now u cant unlink u r account!

loud trellis Jul 2, 2020, 1:41 AM

#

Ok

polar marshBOT Jul 2, 2020, 1:41 AM

#

@pastel sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal wasp Jul 2, 2020, 1:42 AM

#

@night cloak he said he lost it 2 months ago tho, I'm confused now

night cloak Jul 2, 2020, 1:44 AM

#

@loud trellis did u lost u r account ?or u want to unlink ?

polar marshBOT Jul 2, 2020, 1:45 AM

#

@glass shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal wasp Jul 2, 2020, 1:45 AM

#

@night cloak #discord, he said he lost it 2 months ago

night cloak Jul 2, 2020, 1:46 AM

#

@tidal wasp he said ok 😅 when asked if he want unlink lol...

tidal wasp Jul 2, 2020, 1:47 AM

#

IK, that's why I'm confused

#

@main garden try doing those steps or just wait for a mod to come online

loud trellis Jul 2, 2020, 1:47 AM

#

Hi

main garden Jul 2, 2020, 1:48 AM

#

@main garden try doing those steps or just wait for a mod to come online
@tidal wasp
Where the steps ?

tidal wasp Jul 2, 2020, 1:48 AM

#

Just wait for a mod to come online

loud trellis Jul 2, 2020, 1:48 AM

#

I lost my account

main garden Jul 2, 2020, 1:49 AM

#

Who can i speak to him

#

Here ?!

night cloak Jul 2, 2020, 1:50 AM

#

@loud trellis u have to contact in game CS ..and wait for a mod to be online!

main garden Jul 2, 2020, 1:50 AM

#

Just wait for a mod to come online
@tidal wasp
Some one online naw

loud trellis Jul 2, 2020, 1:51 AM

#

Bro i have been waiting 2 months

main garden Jul 2, 2020, 1:51 AM

#

@short eagle
Can you help me

mint rivet Jul 2, 2020, 1:51 AM

#

When I enter the TDM mode the screen stuck and I can't enter the game so I have to leave and enter again

main garden Jul 2, 2020, 1:54 AM

#

Me was connect a e-mail link in my account i connect the same gmail so it disconnect the google account from my account
Now way to chang the google accountv

short eagle Jul 2, 2020, 1:54 AM

#

@mint rivet #old

mint rivet Jul 2, 2020, 1:54 AM

#

Ok

main garden Jul 2, 2020, 1:55 AM

#

@short eagle help plz

loud trellis Jul 2, 2020, 1:55 AM

#

@short eagle hi I lost my account

#

I need help

storm flumeBOT Jul 2, 2020, 1:55 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @loud trellis. Remember to read through #faq before asking questions in the support channels.

mint rivet Jul 2, 2020, 1:57 AM

#

When the Bounce challenge is available?my friend has it and me not

sweet bane Jul 2, 2020, 2:16 AM

#

Hello anyone here!

tardy void Jul 2, 2020, 2:16 AM

#

Hello I have a question, can I be banned from the game if use a jailbroken device if I don’t use cheats? I recently acquired such a device and I am afraid of being banned.

hot crest Jul 2, 2020, 2:17 AM

#

When does the bonus challenges return??

sweet bane Jul 2, 2020, 2:17 AM

#

Someone linked my pubgm account on email how to unlink this!

night cloak Jul 2, 2020, 2:18 AM

#

@sweet bane unlink option is disabled for now!

#

@desert plaza I did not get a positive result to PUBGMOBILE@tencentgames.com why no one helps me to get it back

sweet bane Jul 2, 2020, 2:21 AM

#

@night cloak why this company don't respect us!

#

@night cloak someone accessed my account and linked it to email I need my account I costed 2k$ on it

night cloak Jul 2, 2020, 2:23 AM

#

@sweet bane wait for a mod to reply !

sweet bane Jul 2, 2020, 2:23 AM

#

@night cloak wdym!

night cloak Jul 2, 2020, 2:24 AM

#

@sweet bane I spent about 5,000 euros and my account hacked ı cant get back now

sweet bane Jul 2, 2020, 2:24 AM

#

There's no respect for us

night cloak Jul 2, 2020, 2:25 AM

#

if i can't get my account back ı will delete the game

sweet bane Jul 2, 2020, 2:26 AM

#

I tried on all servers on discord no idea@night cloak

heady falcon Jul 2, 2020, 2:27 AM

#

📎 image0.png

#

What does processing mean? He getting banned or what?

tepid epoch Jul 2, 2020, 2:27 AM

#

I have a big problem with my account , where can I ask ?

heady falcon Jul 2, 2020, 2:27 AM

#

Just state your problem here and support will help you @tepid epoch

tepid epoch Jul 2, 2020, 2:28 AM

#

Okay thank u ❤️

heady falcon Jul 2, 2020, 2:28 AM

#

@night cloak Btw since you linked your account to a social media account. Tencent has no access and its not their fault.

sweet bane Jul 2, 2020, 2:29 AM

#

@heady falcon this not fair! Ten Tencent have to notify us about that!

heady falcon Jul 2, 2020, 2:30 AM

#

Of what? They dont have any jurisdiction with any other social media’s

night cloak Jul 2, 2020, 2:30 AM

#

Okay why we can not unlinked accounts ?

heady falcon Jul 2, 2020, 2:30 AM

#

@night cloak Cause if you unlink it, the account will get deleted

slim quiver Jul 2, 2020, 2:30 AM

#

Why i dont send any message in customer service?

sweet bane Jul 2, 2020, 2:30 AM

#

@heady falcon it new link for accounts..Email link

short eagle Jul 2, 2020, 2:30 AM

#

@night cloak the feauture has been disabled

heady falcon Jul 2, 2020, 2:30 AM

#

@short eagle What does processing mean? In the banned section

short eagle Jul 2, 2020, 2:30 AM

#

The report is being processed

heady falcon Jul 2, 2020, 2:31 AM

#

I swear its gonna turn into “User has been marked as suspicious and will be monitored going forward.”

slim quiver Jul 2, 2020, 2:31 AM

#

📎 Screenshot_20200702_073932.jpg

heady falcon Jul 2, 2020, 2:31 AM

#

@slim quiver Email them

#

pubg customer service is trash, go email their support

stark ingot Jul 2, 2020, 2:32 AM

#

My PUBG account was only linked with Facebook but I had deleted my Facebook account, due to some reason, now I want to recover my account. How can I recover it?
I have given so much effort to that account.
Please help me

heady falcon Jul 2, 2020, 2:32 AM

#

@stark ingot Lol you cant, you deleted your account

night cloak Jul 2, 2020, 2:32 AM

#

@slim quiver u have to write a brief description of u r problem then only u can carry on !

slim quiver Jul 2, 2020, 2:32 AM

#

@heady falcon already mail send to pubg customer care

night cloak Jul 2, 2020, 2:33 AM

#

@heady falcon the person who stole my account switched to vietnam version and i can't log in from e mail @sweet bane

heady falcon Jul 2, 2020, 2:33 AM

#

@slim quiver It takes a while maybe even a week

#

@night cloak You cant switch to another version. I cant change my current account to the Korean one for example

tepid epoch Jul 2, 2020, 2:33 AM

#

My account was stolen by a page that I thought was reliable, but they stole my account and stopped my Facebook and linked my account to their Gmail and I cannot act

slim quiver Jul 2, 2020, 2:33 AM

#

@heady falcon ok

stark ingot Jul 2, 2020, 2:33 AM

#

Yes i did

heady falcon Jul 2, 2020, 2:33 AM

#

@tepid epoch Then thats your fault

high eagle Jul 2, 2020, 2:33 AM

#

Why I didn't recieve mail in game about pmco registeration?

stark ingot Jul 2, 2020, 2:33 AM

#

Is there any solution

slim quiver Jul 2, 2020, 2:33 AM

#

@night cloak yes bro

short eagle Jul 2, 2020, 2:34 AM

#

@high eagle #pmco

heady falcon Jul 2, 2020, 2:34 AM

#

@stark ingot Maybe try and recover your facebook.

#

Contact facebook support and try to recover your account

tepid epoch Jul 2, 2020, 2:34 AM

#

@heady falcon I know but I still log in to my account by Game Center

heady falcon Jul 2, 2020, 2:34 AM

#

Then go login via game center @tepid epoch

stark ingot Jul 2, 2020, 2:34 AM

#

Facebook can not be recovered

heady falcon Jul 2, 2020, 2:35 AM

#

@stark ingot Then sadly your account is lost

tepid epoch Jul 2, 2020, 2:35 AM

#

Okay I did but they login with me

heady falcon Jul 2, 2020, 2:35 AM

#

Cant open a metal door (account) without the key (facebook)

tepid epoch Jul 2, 2020, 2:36 AM

#

@heady falcon

What can I do

heady falcon Jul 2, 2020, 2:36 AM

#

@tepid epoch Then go to your g-mail or whatever that got hacked. And change the password

stark ingot Jul 2, 2020, 2:36 AM

#

I did two months ago,
Is there any possibility to recover fb account

heady falcon Jul 2, 2020, 2:36 AM

#

Can you not access your g-mail?

#

@stark ingot Contact Facebook support

stark ingot Jul 2, 2020, 2:37 AM

#

Okay thanks

sweet bane Jul 2, 2020, 2:37 AM

#

@heady falcon stop saying things u don't know it ok let the admin only give answers

night cloak Jul 2, 2020, 2:37 AM

#

İf I will hack everyone's accounts will the owner of the game show me understanding ?

heady falcon Jul 2, 2020, 2:37 AM

#

@sweet bane I do know

#

I’ve lost my account before and I’ve went through the things these guys have went through

#

Had to contact twitter, facebook, gmail

#

And I know for a fact Tencent cant give you back your account without the social media being intact

#

@night cloak They have no jurisdiction over your account. Your account is in Facebook’s hands

main garden Jul 2, 2020, 2:39 AM

#

Can i get help

heady falcon Jul 2, 2020, 2:39 AM

#

if tencent had power over your account and can access it, then you can assume every hacker can just go over to pubg and steal your account

night cloak Jul 2, 2020, 2:39 AM

#

@heady falcon these social accounts too don't care about us

heady falcon Jul 2, 2020, 2:39 AM

#

but it doesnt work like that, its in facebook’s hands

tepid epoch Jul 2, 2020, 2:39 AM

#

@heady falcon no I can but the I can’t access to his gmail

night cloak Jul 2, 2020, 2:39 AM

#

@here look at the i hope the mod can see thes ????

📎 00a6442bd16ca604.png

heady falcon Jul 2, 2020, 2:40 AM

#

@night cloak Contact their support, i’ve gotten my facebook banned before and they solved it

night cloak Jul 2, 2020, 2:41 AM

#

@heady falcon I did not get any efficiency on facebook

heady falcon Jul 2, 2020, 2:41 AM

#

@night cloak Its probably still processing or they have anti-ban code

#

@night cloak How long ago did u message them?

main garden Jul 2, 2020, 2:41 AM

#

Hey some help

heady falcon Jul 2, 2020, 2:41 AM

#

@main garden State your question and dont even ask about help

#

Asking for help is useless, just say your question

main garden Jul 2, 2020, 2:42 AM

#

Ok

night cloak Jul 2, 2020, 2:42 AM

#

@heady falcon I don't know why I'm talking to you

polar marshBOT Jul 2, 2020, 2:43 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

heady falcon Jul 2, 2020, 2:43 AM

#

@main garden Say your question so you can get support

night cloak Jul 2, 2020, 2:44 AM

#

@here and thes what its that ? olso ??

📎 56c9a665ab2a6853.png

main garden Jul 2, 2020, 2:45 AM

#

Me was connect a e-mail link in my account i connect the same gmail so it disconnect the google account from my account
Now way to chang the google account

heady falcon Jul 2, 2020, 2:45 AM

#

@night cloak Because I know you wont get any resolve if you just say “these guys dont care about us”

polar marshBOT Jul 2, 2020, 2:45 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

split elk Jul 2, 2020, 2:45 AM

#

When will bonus challenge will be back

night cloak Jul 2, 2020, 2:45 AM

#

What???

📎 Screenshot_2020-07-01-20-50-00-397_com.tencent.ig.jpg 📎 Screenshot_2020-07-01-20-50-17-801_com.tencent.ig.jpg

split elk Jul 2, 2020, 2:46 AM

#

My battle coins🤕🤩

desert plaza Jul 2, 2020, 2:46 AM

#

@night cloak it may take a while to reflect a certain players’ account being terminated.

split elk Jul 2, 2020, 2:46 AM

#

When will bonus challenge will be back

#

My acc also showing like this

#

Please help me

#

Pubg mobile

main garden Jul 2, 2020, 2:47 AM

#

Me was connect a e-mail link in my account i connect the same gmail so it disconnect the google account from my account
Now way to chang the google account

?

heady falcon Jul 2, 2020, 2:47 AM

#

@split elk it’ll prolly come back, we just dont know yet

desert plaza Jul 2, 2020, 2:48 AM

#

Bonus challenge is usually only available in certain regions.

main garden Jul 2, 2020, 2:48 AM

#

@desert plaza i didnt get help from mod

split elk Jul 2, 2020, 2:48 AM

#

If it come the battle coins will be there r not😒

desert plaza Jul 2, 2020, 2:48 AM

#

There are no mods on right now @main garden, be patient and wait for help.

main garden Jul 2, 2020, 2:48 AM

#

Okay

split elk Jul 2, 2020, 2:48 AM

#

Please help me

#

Please

#

I should redeem the uc to buy rp

desert plaza Jul 2, 2020, 2:49 AM

#

Bonus challenge is usually only available in certain regions. < @split elk

split elk Jul 2, 2020, 2:50 AM

#

Y @desert plaza

#

From yesterday it was there

night cloak Jul 2, 2020, 2:50 AM

#

@split elk it will b available soon

desert plaza Jul 2, 2020, 2:51 AM

#

The Bonus channel slot will always display in the esports tab, however that does not mean it will be available in your region/area.

split elk Jul 2, 2020, 2:51 AM

#

If it come back the battle coins remisns constant r it will become zero

night cloak Jul 2, 2020, 2:52 AM

#

@split elk No

#

I Checked My Coins..

📎 Screenshot_2020-07-02-08-12-00-532_com.tencent.ig.jpg

split elk Jul 2, 2020, 2:53 AM

#

@night cloak it came back a bro

night cloak Jul 2, 2020, 2:53 AM

#

But Still Bonus Challenge Is Locked.
@split elk

split elk Jul 2, 2020, 2:54 AM

#

For me it is showing zero broo

#

Please help

south relic Jul 2, 2020, 3:04 AM

#

Join for pmco practice scrim daily
All maps practice
Registration open now...
Go and register and have best practices ever
For link dm me

azure temple Jul 2, 2020, 3:05 AM

#

@split elk for me also

#

Use vpn

#

And redeem uc

split elk Jul 2, 2020, 3:06 AM

#

Which von and which country we should select bro @azure temple

#

Bro reply @azure temple

night cloak Jul 2, 2020, 3:09 AM

#

@azure temple vpn usage is not recommended

dreamy ivy Jul 2, 2020, 3:10 AM

#

It takes much time to start binus chellange

#

Like 20 min

crimson ermine Jul 2, 2020, 3:10 AM

#

My facebook acount has been hacked and the hacker connect pubg with gmail and close facebook i was connect the account of pubg by game center also and i want remove gmail what could i do?

desert plaza Jul 2, 2020, 3:12 AM

#

If you lost your account by clicking on Phising websites or unsafe links, or by attempting to use third party websites- then unfortunately it cannot be recovered.

crimson ermine Jul 2, 2020, 3:13 AM

#

I still can open pubg account but the hacker also open it by gmail

desert plaza Jul 2, 2020, 3:13 AM

#

Then report it to customer service @crimson ermine

📎 image0.jpg

night cloak Jul 2, 2020, 3:13 AM

#

@here thes player full hack and rare user make red Circle omg

📎 ba0bfe4c1901b537.png

#

its give you some money?

desert plaza Jul 2, 2020, 3:14 AM

#

Or contact them via PUBGMOBILE_CS@tencentgames.com @crimson ermine

dreamy ivy Jul 2, 2020, 3:14 AM

#

Is there any thing to play bonus chellange fast
It takes 30 min to start

azure temple Jul 2, 2020, 3:16 AM

#

@dreamy ivy what are you talking about

night cloak Jul 2, 2020, 3:16 AM

#

@here any explain why red and hes full cheat?

📎 aef73f7ef5e07bd7.png

#

@ here wont work in here

dreamy ivy Jul 2, 2020, 3:16 AM

#

@azure temple bonus chellange

azure temple Jul 2, 2020, 3:17 AM

#

@dreamy ivy mine start in 2 to 3 sec

#

I'm talking about tdm tho

night cloak Jul 2, 2020, 3:17 AM

#

@night cloak see hes full hack and rare user make red ? why

#

@night cloak either due to insufficient or invalid evidence, or failure to verify cheating. you're free to give evidences to the in game customer service

dreamy ivy Jul 2, 2020, 3:17 AM

#

@azure temple our start in 30 min

night cloak Jul 2, 2020, 3:18 AM

#

@night cloak see in video u can see hes full hack

drifting pivot Jul 2, 2020, 3:18 AM

#

plz help

storm flumeBOT Jul 2, 2020, 3:18 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @drifting pivot. Remember to read through #faq before asking questions in the support channels.

azure temple Jul 2, 2020, 3:18 AM

#

@dreamy ivy classic?

dreamy ivy Jul 2, 2020, 3:18 AM

#

@azure temple yes

night cloak Jul 2, 2020, 3:19 AM

#

@night cloak you're free to give evidences to the in game customer service or in this website :http://cheater-report.pubgm.cc/

azure temple Jul 2, 2020, 3:19 AM

#

@dreamy ivy they give you time to enter the match

#

@drifting pivot what

storm flumeBOT Jul 2, 2020, 3:19 AM

#

Please refer to subpoint #2.5 in #faq for further information, @crimson ermine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

dreamy ivy Jul 2, 2020, 3:20 AM

#

Sir world leahue will be lan or by sitting home

knotty sparrow Jul 2, 2020, 3:24 AM

#

Sir my fb account is hacked and disable and my fb blocked who to came hacker my account to pubg mobile sir help me

night cloak Jul 2, 2020, 3:25 AM

#

@knotty sparrow For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

#

@dreamy ivy No information atm.

versed sorrel Jul 2, 2020, 3:25 AM

#

Where is bonus challange

#

Its not available now why?

dreamy ivy Jul 2, 2020, 3:26 AM

#

@night cloak when will crew chellange come

night cloak Jul 2, 2020, 3:26 AM

#

@dreamy ivy Soon.

dreamy ivy Jul 2, 2020, 3:26 AM

#

@night cloak i next season

night cloak Jul 2, 2020, 3:27 AM

#

No exact date atm.

#

Keep an eye on the crew challenge page.

dreamy ivy Jul 2, 2020, 3:27 AM

#

@night cloak i got it

versed sorrel Jul 2, 2020, 3:28 AM

#

It was available till yesterday.

knotty sparrow Jul 2, 2020, 3:28 AM

#

Bhut i am not open in my account sir i am linked Google paly but not open Google bacush i same problem newer version and my account is old version but who to came hacker my fb account

#

📎 Screenshot_2020-07-01-09-10-39-713_com.tencent.ig.jpg

night cloak Jul 2, 2020, 3:29 AM

#

@knotty sparrow I think we have already replied you yesterday.

knotty sparrow Jul 2, 2020, 3:29 AM

#

This problem my gmail account

#

Yes sir but hacker every day came my pubg idand use my uc and every thing sir

night cloak Jul 2, 2020, 3:30 AM

#

You can contact the customer service from the login screen. And the above problem will be fixed in 0.19.0 update. Asking here daily will not magically solve the problem, trust me.

#

Can anyone say whether win94 is a Miramar exclusive gun or not??

heady falcon Jul 2, 2020, 3:31 AM

#

@night cloak It is

#

Its miramar exclusive

night cloak Jul 2, 2020, 3:31 AM

#

But I once found it Sanhok too

#

Win94 is an exclusive gun, found only in Miramar, Sanhok and Vikendi.

#

@night cloak got it dude

heady falcon Jul 2, 2020, 3:32 AM

#

I never play sanhok and vikendi so i didnt know sorry

night cloak Jul 2, 2020, 3:32 AM

#

It's ok dude

knotty sparrow Jul 2, 2020, 3:33 AM

#

How to unlink my fb in pubg and block a my fb id in pubg bacush i am linked my gmail i am coming in my gmail id to google play game

night cloak Jul 2, 2020, 3:34 AM

#

Do you have access to the said Facebook account, @knotty sparrow?

knotty sparrow Jul 2, 2020, 3:35 AM

#

No

night cloak Jul 2, 2020, 3:35 AM

#

Is the Erangel V2 coming in next update??

#

Sorry to disturb in between

#

Then you will need to contact the customer service through the game. From login screen, @knotty sparrow.

#

@night cloak It is not. The new map Livik is coming.

#

Oh but they introduced Erangel V2 in the beta..

knotty sparrow Jul 2, 2020, 3:37 AM

#

But my account not open same problem my account newer version related

night cloak Jul 2, 2020, 3:37 AM

#

@night cloak It is not in the beta.

#

@knotty sparrow You can still contact the customer service without logging into your account.

#

I think it was there in the Chinese version

#

I saw some pro gamers on YT playing it

#

Yes. It is live in the Chinese version and should make a landfall in the global version, soon.

knotty sparrow Jul 2, 2020, 3:39 AM

#

No i am not using my fb account bacush my account is fully disable

night cloak Jul 2, 2020, 3:39 AM

#

@knotty sparrow I am not saying that. May I know what is your primary language?

split elk Jul 2, 2020, 3:40 AM

#

When will bonus challenge will come back

knotty sparrow Jul 2, 2020, 3:41 AM

#

My login issu is caler 0.19.0 updated

night cloak Jul 2, 2020, 3:41 AM

#

@night cloak thank you the info

#

@knotty sparrow What is your primary language?

magic wedge Jul 2, 2020, 3:42 AM

#

why isn't the gameloop emulator detecting my dedicated gpu?

knotty sparrow Jul 2, 2020, 3:42 AM

#

Hindi

storm flumeBOT Jul 2, 2020, 3:43 AM

#

You can now access #emulator-chat and #emulator-support, @magic wedge. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

night cloak Jul 2, 2020, 3:43 AM

#

@knotty sparrow Could you join https://discord.gg/95UVrC and ask there?

#

@knotty sparrow the Indian Dev's would help you better in your problem..

tepid oasis Jul 2, 2020, 3:44 AM

#

Is vpn allow to get better ping?

night cloak Jul 2, 2020, 3:44 AM

#

Using VPN is not recommended. You can use it on your own risk.

#

@tepid oasis I think you can be banned either
Maybe

#

For using VPN

tepid oasis Jul 2, 2020, 3:46 AM

#

Using VPN is not recommended. You can use it on your own risk.
@night cloak

Okay Thank you 🙂

desert plaza Jul 2, 2020, 3:46 AM

#

VPNs can trigger a third-party violation in-game. And as we all know any third-party applications aren’t allowed.

night cloak Jul 2, 2020, 3:46 AM

#

Ping does not get better if you use a VPN

#

It becomes even more worse

tepid oasis Jul 2, 2020, 3:47 AM

#

Ping does not get better if you use a VPN
@night cloak

My friend using, without vpn he got 120+ ping and with vpn he got 40ping 😂

knotty sparrow Jul 2, 2020, 3:48 AM

#

Thanks you

night cloak Jul 2, 2020, 3:48 AM

#

You get 20 ms ping without any VPN

storm flumeBOT Jul 2, 2020, 3:49 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak Jul 2, 2020, 3:49 AM

#

Ask your friend to check his internet connection

#

It would get better than any VPN.

#

Probably

#

How can be ping be off topic for PUBGM
It is the most important stuff

#

you can talk about that in #pubg-mobile

knotty sparrow Jul 2, 2020, 3:51 AM

#

But sir not replay pubg india

night cloak Jul 2, 2020, 3:52 AM

#

But for PUBGM problems,
You gotta chat here

#

And Ping is the major problem for many of us

#

move to #chat or #pubg-mobile this channel is only for support related matters.

#

and that is due to your internet connection

#

@night cloak ok fine

#

Yeah sure

#

Ping was not my problem either

#

Thank you for the help

stable willow Jul 2, 2020, 3:56 AM

#

My account has been banned again this is second time i was grinding and got banned where to contact if korean version account is banned

night cloak Jul 2, 2020, 3:57 AM

#

@stable willow Do the file claim

thorn terrace Jul 2, 2020, 3:57 AM

#

im pmco 2020 can we registration with pubgm kr?

desert plaza Jul 2, 2020, 3:57 AM

#

📎 image0.png

night cloak Jul 2, 2020, 3:58 AM

#

@thorn terrace no

stable willow Jul 2, 2020, 3:58 AM

#

@night cloak i did but they are sending some links for character id and all

night cloak Jul 2, 2020, 3:58 AM

#

we cant help you with that issues

thorn terrace Jul 2, 2020, 3:58 AM

#

ah thats great... cause pubgm kr security is low

azure temple Jul 2, 2020, 4:00 AM

#

anyone facing bonus challenge issue?

stable willow Jul 2, 2020, 4:01 AM

#

@night cloak what is pmco??

thorn terrace Jul 2, 2020, 4:01 AM

#

yeah.. I hate them.. we are playing in indo lobby so much esp hacker there

night cloak Jul 2, 2020, 4:01 AM

#

@stable willow PUBG MOBILE Club Open.

#

@stable willow @thorn terrace use a discussion channel

thorn terrace Jul 2, 2020, 4:02 AM

#

ok sorry

snow light Jul 2, 2020, 4:02 AM

#

i want to play bluehole mode

#

12 min wth

📎 Screenshot_20200702-093147.jpg

night cloak Jul 2, 2020, 4:03 AM

#

@snow light it can be due to low player counts

snow light Jul 2, 2020, 4:03 AM

#

whats i do

#

for paly

night cloak Jul 2, 2020, 4:04 AM

#

@snow light choose diffrent server to play or play another time

snow light Jul 2, 2020, 4:05 AM

#

ever server its take more than 5 min

little drift Jul 2, 2020, 4:05 AM

#

How to join Pubg mobile content creator program?

night cloak Jul 2, 2020, 4:05 AM

#

Is gfx-tool bannable cause most of people saying they are using gfx-tool from season 2-3 and they still didn't get banned

#

@night cloak using that will get u ban

drifting pivot Jul 2, 2020, 4:06 AM

#

it is because in pakistan pubg is dead

storm flumeBOT Jul 2, 2020, 4:06 AM

#

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

#

Please refer to this channel's pinned messages for further information, @drifting pivot:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

#

Please refer to subpoint #6.1 in #faq for further information, @little drift. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

unkempt eagle Jul 2, 2020, 4:07 AM

#

When bonus challenge will start

night cloak Jul 2, 2020, 4:07 AM

#

@unkempt eagle No information about that

#

@unkempt eagle check in game

harsh quest Jul 2, 2020, 4:08 AM

#

Why i cant log in with Facebook account ?? Btw my account has been hack and i report to cs and they log out my account then this happen

📎 Screenshot_20200702-103530.png

night cloak Jul 2, 2020, 4:08 AM

#

@drifting pivot are you in your senses?

unkempt eagle Jul 2, 2020, 4:09 AM

#

@night cloak how to check in game

waxen patrol Jul 2, 2020, 4:09 AM

#

Ok when does bonus challenge usually return after being closed

night cloak Jul 2, 2020, 4:09 AM

#

@harsh quest It says your Facebook is linked to a different game account. Please use a different Facebook/other social media account.

craggy blade Jul 2, 2020, 4:10 AM

#

@waxen patrol It returns after few months usually. But no info on upcoming updates

azure temple Jul 2, 2020, 4:15 AM

#

Yo

inner relic Jul 2, 2020, 4:15 AM

#

We need erangel 2.0

night cloak Jul 2, 2020, 4:15 AM

#

The team is still hard at work on the upcoming Erangel 2.0 revamp. They can’t wait to share it with you guys!

inner relic Jul 2, 2020, 4:16 AM

#

@night cloak in_love pubgm_hidethepain

#

pubgm_hidethepain

#

Thank you@night cloak

unkempt eagle Jul 2, 2020, 4:17 AM

#

The shop of battel coin is also not working plzz help

night cloak Jul 2, 2020, 4:19 AM

#

@unkempt eagle LITE?

#

Hey!

I would like to know if there is any problem in the game. Many people have been reporting that they have been banned unjustly. They are not a few people, they are many. Is there a way to get a case review?

unkempt eagle Jul 2, 2020, 4:20 AM

#

@night cloak no

night cloak Jul 2, 2020, 4:20 AM

#

@unkempt eagle Did you mean battle points?

unkempt eagle Jul 2, 2020, 4:21 AM

#

@night cloak yes

night cloak Jul 2, 2020, 4:21 AM

#

What is it showing?

unkempt eagle Jul 2, 2020, 4:21 AM

#

Wait I will send a screenshot

night cloak Jul 2, 2020, 4:22 AM

#

@night cloak There's none. Cheaters get ban, as usual.

#

@night cloak

Well ... because these days on the Hispanic Discord server, there are many reports of unjustified bans, every day there are several cases.

unkempt eagle Jul 2, 2020, 4:23 AM

#

📎 Screenshot_2020-07-02-09-53-01-76_dac7cc7571c39b392df64923967cf7da.jpg

#

@night cloak I have uploaded see it

dusty rover Jul 2, 2020, 4:24 AM

#

Is unlink option permanently disabled ?

toxic glade Jul 2, 2020, 4:26 AM

#

http://cheater-report.pubgm.cc/

night cloak Jul 2, 2020, 4:27 AM

#

@night cloak Tell them to use the File Claim.

coral juniper Jul 2, 2020, 4:27 AM

#

Alguien que me pueda ayudar tengo problemas para iniciar sesión con Facebook de hay no pasa más y no me iniciar sesión con el juego

📎 image0.png

night cloak Jul 2, 2020, 4:27 AM

#

@unkempt eagle The event is not available at the moment.

crisp turret Jul 2, 2020, 4:27 AM

#

@dusty rover yes , the unlinking features isn't Available now but kepp eyes in #news section for future news

night cloak Jul 2, 2020, 4:27 AM

#

@coral juniper English?

#

Some have already done so, and have replied that they do not understand the situation they describe, and have told them that they will send the report to the Korean Support.
@night cloak

coral juniper Jul 2, 2020, 4:30 AM

#

not only Spanish but I can help myself with the traductor @night cloak

night cloak Jul 2, 2020, 4:31 AM

#

@night cloak Did they contact the Korean support? They should contact via the game, not any email.

#

@coral juniper Could you translate that in English?

#

No, they sent a message to technical support in English, and they were told they would send it to Korean Support.

unkempt eagle Jul 2, 2020, 4:33 AM

#

@night cloak when it will be available

coral juniper Jul 2, 2020, 4:34 AM

#

what do you say translate to english @night cloak

#

Someone who can help me I am having trouble logging in with Facebook there is no more happening and I am not logging in with the game @night cloak

night cloak Jul 2, 2020, 4:35 AM

#

@unkempt eagle No information atm.

#

@coral juniper Translate this:

Open Safari > Go to facebook.com > login to the account > open the game.

#

@night cloak

I have told them to make the claim in-game, they have told me that they made it in-game and by email, some did not receive a response in any way.

coral juniper Jul 2, 2020, 4:40 AM

#

I already tried I will do it again to see if it works to record the screen of the iphone and I will send you what I get @night cloak

night cloak Jul 2, 2020, 4:40 AM

#

@night cloak They should get a response in the game. It may take some time. Email is not recommended for account related issues. It is for general inquiries.

#

@coral juniper Sure.

coral juniper Jul 2, 2020, 4:41 AM

#

ok I'll send it to you in a moment @night cloak

night cloak Jul 2, 2020, 4:42 AM

#

They only obtained a response indicating that they would be contacted, some have been waiting 10 days and remain unanswered.
@night cloak

#

@night cloak They will receive response. Don't worry.

gusty crypt Jul 2, 2020, 4:42 AM

#

Hello...
My game OBB file keeps on deleting every morning.... It asks for 291 MB update...

night cloak Jul 2, 2020, 4:44 AM

#

I understand that there is a delay due to the lack of personnel a consecuence of the pandemic, but they should consider that it is not normal that there are so many cases and even video on YT talking about the subject, there are many affected.
@night cloak

#

@night cloak Once file claimed, the security team will investigate this and take necessary actions.

hollow burrow Jul 2, 2020, 4:46 AM

#

yesterday i lost my clan someone cheat me how i recover it back

#

please help me

night cloak Jul 2, 2020, 4:46 AM

#

@gusty crypt Make sure you don't have any 3rd party apps which offers "data cleaner/junk file cleaner" or similar features.

#

@hollow burrow You cannot, without consulting with that person.

hollow burrow Jul 2, 2020, 4:49 AM

#

but he cheat me my clan lvl was 10th lvl now he block me also please check our clan all records and my ids all records i create this clan and bluid it 😭😭😭

#

📎 Screenshot_2020-07-02-09-07-37-047_com.tencent.ig.jpg 📎 IMG-20200701-WA0000.jpg 📎 Screenshot_2020-07-01-21-59-57-229_com.tencent.ig.jpg

tame gazelle Jul 2, 2020, 4:49 AM

#

I need 8 uc

hollow burrow Jul 2, 2020, 4:49 AM

#

please help me

#

i spand lots of time to bluid up this clan

#

@night cloak please hlep

spring zephyr Jul 2, 2020, 4:51 AM

#

@tame gazelle You won't get it for free, you can buy it from midasbuy.

#

@hollow burrow You can't do anything about it.

tame gazelle Jul 2, 2020, 4:52 AM

#

Can I restore my purchase

spring zephyr Jul 2, 2020, 4:52 AM

#

@tame gazelle No.

hollow burrow Jul 2, 2020, 4:53 AM

#

why if same thing happened in coc i get back my clan

#

but not in pubg why i spnd lots of time to bluid i have all proves

idle igloo Jul 2, 2020, 4:53 AM

#

@hollow burrow why you transferred ownership ?

spring zephyr Jul 2, 2020, 4:54 AM

#

@hollow burrow Make a new clan and ask all the clan members to join the new clan.
It was you who transferred the ownership.

zinc trellis Jul 2, 2020, 4:55 AM

#

How to join beta testing ?

hollow burrow Jul 2, 2020, 4:55 AM

#

he maked me fool he was my friends frind he tell us i teast that friend so i give him but but he cheat my friend nd me

storm flumeBOT Jul 2, 2020, 4:55 AM

#

You can apply for the PUBG MOBILE beta program here, @zinc trellis:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak Jul 2, 2020, 4:56 AM

#

@hollow burrow Once transferred, it is now their clan. There is literally no way you can get back the ownership without them transferring it to you.

#

Feel free to create a new clan, or negotiate with the current leader.

hollow burrow Jul 2, 2020, 4:57 AM

#

please help us i do email also 😭 😭 😭

#

it was my mastake

final blaze Jul 2, 2020, 4:57 AM

#

Please help me my 330 uc automatically deducted

night cloak Jul 2, 2020, 4:58 AM

#

Emailing will not magically give you the ownership. You are only wasting your time. If it is your mistake, the lesson is yours as well.

#

@final blaze Could you share a screenshot of the deduction message?

final blaze Jul 2, 2020, 4:58 AM

#

I have no msg

night cloak Jul 2, 2020, 4:58 AM

#

How do I change my email password?

#

Check your game mail.

final blaze Jul 2, 2020, 4:59 AM

#

Ok

night cloak Jul 2, 2020, 4:59 AM

#

You can change your email password from the login screen.

final blaze Jul 2, 2020, 4:59 AM

#

No

night cloak Jul 2, 2020, 4:59 AM

#

Will try.

final blaze Jul 2, 2020, 4:59 AM

#

No msg in my email

night cloak Jul 2, 2020, 5:00 AM

#

Then it looks like you have spent the UC on something. Feel free to contact the customer service to be sure, they will check it for you, @final blaze.

final blaze Jul 2, 2020, 5:01 AM

#

In game custom service

night cloak Jul 2, 2020, 5:01 AM

#

Yes.

final blaze Jul 2, 2020, 5:01 AM

#

I already send msg

#

But no reply

night cloak Jul 2, 2020, 5:02 AM

#

Wait for the reply, it can take some time.

#

Sure.

final blaze Jul 2, 2020, 5:02 AM

#

How many time

night cloak Jul 2, 2020, 5:02 AM

#

Keep checking the mail every day.

#

📎 Screenshot_20200702-005827_PUBG_MOBILE.jpg 📎 Screenshot_20200702-005945_PUBG_MOBILE.jpg

#

Wha does this mean?? Because I dont have hacks nor cheats in general.

#

@final blaze English only in here

#

@night cloak make sure to remove any gfx tools or something like that in your device

#

gfx tools

#

i dont have any gfx tools, not to my knowledge

storm flumeBOT Jul 2, 2020, 5:08 AM

#

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

final blaze Jul 2, 2020, 5:08 AM

#

I am not use any third party app

night cloak Jul 2, 2020, 5:10 AM

#

@night cloak ive never purposely installed anything that would have me be able to get hacks and cheats, would you happen to know anything that might have snuck in? like any apps that may like instantly install a gfx tool? or do i have to go out and willing look to install one myself

warm tendon Jul 2, 2020, 5:10 AM

#

Status of pubg in Pakistan

#

Status of pybgM in Pakistan?

night cloak Jul 2, 2020, 5:11 AM

#

We are aware that some users are having difficulties accessing the game. We are looking into your concerns and will get back with an update. We thank you for your love, support and patience.

night cloak Jul 2, 2020, 5:11 AM

#

night cloak We are aware that some users are having difficulties accessing the game. We are ...

gusty crypt Jul 2, 2020, 5:11 AM

#

@night cloak No bro.... Not there

night cloak Jul 2, 2020, 5:11 AM

#

@night cloak reinstall the game and login after that time

#

rock47 never mind i did that lol

craggy blade Jul 2, 2020, 5:13 AM

#

Yes. Temporarily, Also don't the use the word banned

light robin Jul 2, 2020, 5:16 AM

#

pubg not working correctly in Pakistan

spring zephyr Jul 2, 2020, 5:17 AM

#

@light robin We are aware that some users are having difficulties accessing the game. We are looking into your concerns and will get back with an update. We thank you for your love, support and patience.

night cloak Jul 2, 2020, 5:19 AM

#

Someone explain me this screenshot.

📎 unknown.png

polar marshBOT Jul 2, 2020, 5:20 AM

#

@real socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

craggy blade Jul 2, 2020, 5:21 AM

#

@night cloak I think that is fake message.

night cloak Jul 2, 2020, 5:21 AM

#

It's an actual message

craggy blade Jul 2, 2020, 5:21 AM

#

@night cloak Where you get that?

night cloak Jul 2, 2020, 5:22 AM

#

📎 unknown.png

spring zephyr Jul 2, 2020, 5:22 AM

#

@night cloak You got banned?

night cloak Jul 2, 2020, 5:22 AM

#

No, I'm asking what the screenshot means.

spring zephyr Jul 2, 2020, 5:23 AM

#

@night cloak It says that you violated the ToS and your account is banned.

night cloak Jul 2, 2020, 5:23 AM

#

if the duration unacceptably long to you, you can create a new account instead

#

Indirect way of telling hackers to keep hacking.

spring zephyr Jul 2, 2020, 5:24 AM

#

@night cloak No, they will get banned if they will violate the ToS again.

night cloak Jul 2, 2020, 5:24 AM

#

I mean, what does "if the duration unacceptably long to you, you can create a new account instead" mean

spring zephyr Jul 2, 2020, 5:24 AM

#

Feel free to post it in the #old channel.

night cloak Jul 2, 2020, 5:25 AM

#

I'm sorry, do I really have to report that?

spring zephyr Jul 2, 2020, 5:25 AM

#

@night cloakYou can create a new account and play the game again without violating the ToS.
You will get banned again if you do.

night cloak Jul 2, 2020, 5:26 AM

#

It's an indirect way of saying that "Hackers can keep hacking, keep creating new account". I mean, why is PUBG MOBILE giving ideas to hackers?

spring zephyr Jul 2, 2020, 5:26 AM

#

@night cloak It means that

You can create a new account and play the game again without violating the ToS.
You will get banned again if you do.

night cloak Jul 2, 2020, 5:28 AM

#

Isn't that considered bypassing the ban?

spring zephyr Jul 2, 2020, 5:28 AM

#

No, because you can't play the game with cheats again.

night cloak Jul 2, 2020, 5:29 AM

#

It literally says "you can create a new account instead"

#

and if the user got banned previously for hacks, wouldn't they hack again?

storm willow Jul 2, 2020, 5:29 AM

#

@night cloak so if the text isnt there, do you think people don't know to create new account?

#

You can forward that as a suggestions to customer support in game. @night cloak

night cloak Jul 2, 2020, 5:30 AM

#

I'm pretty sure they know how to create an account, but the fact PUBGM is giving them ideas "or" telling them what to do doesn't make sense, they're increasing hackers after all

storm flumeBOT Jul 2, 2020, 5:30 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Jul 2, 2020, 5:31 AM

#

I have done it before, no response.

And I've waited a month.

polar marshBOT Jul 2, 2020, 5:31 AM

#

@dense lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

royal nova Jul 2, 2020, 5:31 AM

#

Why bonus challenge is locked?

#

And when it will reopen?

storm willow Jul 2, 2020, 5:32 AM

#

@night cloak if you have done already good. They will accept if that is necessary. If you need any other help free to ask.

dense lion Jul 2, 2020, 5:32 AM

#

@royal nova the event servers are down

#

Wait till the next update

royal nova Jul 2, 2020, 5:33 AM

#

I have 3k coins how can I redeem it now?

dense lion Jul 2, 2020, 5:33 AM

#

Bro I have my 600 UC

storm willow Jul 2, 2020, 5:33 AM

#

@royal nova should be available soon. Wait till then

dense lion Jul 2, 2020, 5:34 AM

#

In bonus challenge

royal nova Jul 2, 2020, 5:34 AM

#

Ok ok make it work soon before the season ends I want to buy rp

night cloak Jul 2, 2020, 5:35 AM

#

@storm willow Hmm I'll see if they fix it.

glossy garden Jul 2, 2020, 5:37 AM

#

Can you unblock my account?

spring zephyr Jul 2, 2020, 5:37 AM

#

@glossy garden You got banned?

polar marshBOT Jul 2, 2020, 5:38 AM

#

@spiral bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy garden Jul 2, 2020, 5:39 AM

#

yes

polar marshBOT Jul 2, 2020, 5:39 AM

#

@glossy garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

noble ether Jul 2, 2020, 5:40 AM

#

is the pubg report system with evidance link working ?

spring zephyr Jul 2, 2020, 5:42 AM

#

@noble ether Yes, but it can take some time to get the cheaters banned.
Reporting them in-game will do.

strange nova Jul 2, 2020, 5:43 AM

#

Can i use vpn to avoid the temporary ban in pakistan to play pubg ???????

spring zephyr Jul 2, 2020, 5:43 AM

#

@strange nova Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

strange nova Jul 2, 2020, 5:44 AM

#

@spring zephyr now what can i do???
And Now How to play pubg in pakistan???
Plz tell me pubg officials

spring zephyr Jul 2, 2020, 5:44 AM

#

@strange nova We are aware that some users are having difficulties accessing the game. We are looking into your concerns and will get back with an update. We thank you for your love, support and patience.

strange nova Jul 2, 2020, 5:46 AM

#

@spring zephyr my rp is 95 how to increase it because uplifting the ban will take 7 to 8 days in pakistan ?
I want to reach the 100 rp😢

#

Pubg is trending in #1 in pakistan twitter trend

📎 cpaanp.jpg

#

We want justice plz do something
In pubg language : help i am being sorrounded

#

😁

night cloak Jul 2, 2020, 5:49 AM

#

@strange nova We are aware that some users are having difficulties accessing the game. We are looking into your concerns and will get back with an update. We thank you for your love, support and patience.

strange nova Jul 2, 2020, 5:50 AM

#

@night cloak okay
Hope for the best😍

lyric lintel Jul 2, 2020, 5:50 AM

#

📎 IMG_20200702_111843.jpg 📎 Screenshot_2020-07-01-18-02-07-763_com.tencent.ig.jpg

robust gale Jul 2, 2020, 5:50 AM

#

Did anyone got Match schedules??? On registration it said within 5days

white siren Jul 2, 2020, 5:50 AM

#

What will happen to the players who are pushing Rank Going to Ace or crown.

night cloak Jul 2, 2020, 5:50 AM

#

@robust gale It can take a few more days.

robust gale Jul 2, 2020, 5:51 AM

#

Ohhh okk😊 thanks

white siren Jul 2, 2020, 5:51 AM

#

In Pakistan

night cloak Jul 2, 2020, 5:51 AM

#

@white siren They will not be able to.

strange nova Jul 2, 2020, 5:52 AM

#

How can pakistani team which is in the pubg world league will play matches and represent our country?

night cloak Jul 2, 2020, 5:52 AM

#

We are looking into your concerns and will get back with an update.

white siren Jul 2, 2020, 5:52 AM

#

@night cloak Sad Lyf😭

strange nova Jul 2, 2020, 5:53 AM

#

@night cloak plz tell me one thing last one
Can i use vpn??? Is it safe???

tardy mortar Jul 2, 2020, 5:53 AM

#

Nope

night cloak Jul 2, 2020, 5:53 AM

#

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service

#

📎 Screenshot_2020-07-01-14-26-37-620_com.tencent.ig.png 📎 Screenshot_2020-07-01-14-30-35-564_com.tencent.ig.png

#

See my screenshots

#

Help me plzz

tardy mortar Jul 2, 2020, 5:55 AM

#

Wide screen , which device GWmythicalThonkCool @night cloak

night cloak Jul 2, 2020, 5:55 AM

#

redmi note 7 pro

#

I repaired my resource pack and this happened

tardy mortar Jul 2, 2020, 5:56 AM

#

so you can't see players?

night cloak Jul 2, 2020, 5:56 AM

#

@tardy mortar yes bro

uneven hatch Jul 2, 2020, 5:56 AM

#

Wow the mods and admins of these channels are like bots. ThePanGirl is posting the same replies as ItzAdiTya.

night cloak Jul 2, 2020, 5:57 AM

#

Plzz help me someone I can't see any players

tardy mortar Jul 2, 2020, 5:57 AM

#

Is it a network issue, idk reinstall the game or ask mods or contributor

night cloak Jul 2, 2020, 5:58 AM

#

How can i ask?

tardy mortar Jul 2, 2020, 5:58 AM

#

Ping them

night cloak Jul 2, 2020, 5:58 AM

#

How?

tardy mortar Jul 2, 2020, 5:58 AM

#

@night cloak arcnight

night cloak Jul 2, 2020, 5:58 AM

#

@night cloak @sand path plzz help me

#

Yeah?

#

See my above chats I send ss of my problem

sand path Jul 2, 2020, 5:59 AM

#

Logout, repair, routine repair @night cloak

night cloak Jul 2, 2020, 6:00 AM

#

@sand path if I routine repair will it use my data

sand path Jul 2, 2020, 6:00 AM

#

200mb

night cloak Jul 2, 2020, 6:00 AM

#

Oh

tardy mortar Jul 2, 2020, 6:00 AM

#

What is this routine repair GWmythicalThonkCool

night cloak Jul 2, 2020, 6:00 AM

#

And will i able to see enemy and my, head

sand path Jul 2, 2020, 6:00 AM

#

Hopefully yes

tardy mortar Jul 2, 2020, 6:01 AM

#

@sand path routine repair?

sand path Jul 2, 2020, 6:01 AM

#

Yes

tardy mortar Jul 2, 2020, 6:01 AM

#

What is it GWjianWut

sand path Jul 2, 2020, 6:01 AM

#

try it

tardy mortar Jul 2, 2020, 6:02 AM

#

Is it like repair of network or something? Just like the repair thing ? @sand path

sand path Jul 2, 2020, 6:02 AM

#

Game

night cloak Jul 2, 2020, 6:02 AM

#

My net is ove

tardy mortar Jul 2, 2020, 6:03 AM

#

2 types of repair GWmythicalThonkCool

night cloak Jul 2, 2020, 6:03 AM

#

My data is over

tardy mortar Jul 2, 2020, 6:03 AM

#

Try tomorrow then

night cloak Jul 2, 2020, 6:04 AM

#

Give me some data😁

tardy mortar Jul 2, 2020, 6:06 AM

#

2.6 gb left pubgm_hidethepain

night cloak Jul 2, 2020, 6:07 AM

#

Haha

#

Donate me some

tardy mortar Jul 2, 2020, 6:08 AM

#

Can't, go to #chat or #pubg-mobile if you have no issues pubgm_kappa

#

Don't message in this channel if you have no issues GWspenderHyperMad @night cloak

static finch Jul 2, 2020, 6:17 AM

#

Hi, I have a problem if anyone can help, I had my account logged in to some one's device, but I play on my own device now, I have changed the password to all social media accounts but on my previous device it is still logged in, any help?

tardy mortar Jul 2, 2020, 6:18 AM

#

You have disconnect it from the other device @static finch

night cloak Jul 2, 2020, 6:18 AM

#

This Is the Issue SadBrokenHeart

📎 Screenshot_2020-07-01-20-50-17-801_com.tencent.ig.jpg 📎 Screenshot_2020-07-01-20-50-00-397_com.tencent.ig.jpg

tardy mortar Jul 2, 2020, 6:19 AM

#

Change network @night cloak GWsetmyxPeepoWeird

static finch Jul 2, 2020, 6:19 AM

#

You have disconnect it from the other device @static finch
@tardy mortar I cant access that device, that person is using it without my consent.

night cloak Jul 2, 2020, 6:19 AM

#

All player Experience This issue

tardy mortar Jul 2, 2020, 6:20 AM

#

I think you have to contact the in-game service, idk if there's other way, ask moderators @static finch

#

@night cloak ask moderators

night cloak Jul 2, 2020, 6:20 AM

#

@tardy mortar OKAY.

#

@night cloak Help!

tardy mortar Jul 2, 2020, 6:21 AM

#

Arcnight

static finch Jul 2, 2020, 6:21 AM

#

I think you have to contact the in-game service, idk if there's other way, ask moderators @static finch
@tardy mortar Okay

royal nova Jul 2, 2020, 6:22 AM

#

Mine is working

📎 Screenshot_20200702-112705.jpg

tardy mortar Jul 2, 2020, 6:22 AM

#

@spring zephyr come here and help ppl GWspenderHyperMad

night cloak Jul 2, 2020, 6:23 AM

#

@royal nova Open Bonus Challenge Section

royal nova Jul 2, 2020, 6:23 AM

#

Bonus challenge is locked

night cloak Jul 2, 2020, 6:23 AM

#

That's The Main Issue.

#

can anyone help me with zone rotation

tardy mortar Jul 2, 2020, 6:24 AM

#

What about it? @night cloak

spring zephyr Jul 2, 2020, 6:28 AM

#

@dapper raft Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

polar marshBOT Jul 2, 2020, 6:31 AM

#

@worthy mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr Jul 2, 2020, 6:32 AM

#

@vivid field Please don't bypass the chat filter.

worthy mortar Jul 2, 2020, 6:32 AM

#

Can i use vpn my I'd gone or not

spring zephyr Jul 2, 2020, 6:32 AM

#

Usage of VPN is not recomended.

worthy mortar Jul 2, 2020, 6:33 AM

#

Please help

#

What Solution to I'm playing pubg

polar marshBOT Jul 2, 2020, 6:33 AM

#

@worthy mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vivid field Jul 2, 2020, 6:34 AM

#

Give us a Solution then Man...how will i complete my Rp then? @spring zephyr

#

Without Vpn the game isnt working

night cloak Jul 2, 2020, 6:35 AM

#

@half stump ??

rancid summit Jul 2, 2020, 6:35 AM

#

When will be bonus challenge unlocked?

half stump Jul 2, 2020, 6:36 AM

#

It channel for sall cheat

night cloak Jul 2, 2020, 6:36 AM

#

@rancid summit should be available soon. Wait till then

hidden obsidian Jul 2, 2020, 6:36 AM

#

Pls help match server not responding

night cloak Jul 2, 2020, 6:36 AM

#

@half stump report it to that platform

hidden obsidian Jul 2, 2020, 6:37 AM

#

How much wait there is only like one week left in seasson

storm flumeBOT Jul 2, 2020, 6:37 AM

#

Please refer to subpoint #4.10 in #faq for further information, @hidden obsidian. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Jul 2, 2020, 6:37 AM

#

why bonus challenge is locked

hidden obsidian Jul 2, 2020, 6:38 AM

#

Look I'm in pakistan and I have tried like fifty times to go in matches but failed why is that

#

It says match server did not respond how much time can you take to back up the servers

rancid summit Jul 2, 2020, 6:39 AM

#

@night cloak exact date?

hidden obsidian Jul 2, 2020, 6:39 AM

#

@rancid summit same

night cloak Jul 2, 2020, 6:39 AM

#

no information about that

hidden obsidian Jul 2, 2020, 6:40 AM

#

@night cloak whole week will be passed we will not be able to get 100 rp

ocean arch Jul 2, 2020, 6:40 AM

#

@hidden obsidian the government has temporary blocked the game in your country

hidden obsidian Jul 2, 2020, 6:40 AM

#

I'm have 99 rp

night cloak Jul 2, 2020, 6:40 AM

#

I have 6000 bonus coin but I can't redeem

hidden obsidian Jul 2, 2020, 6:41 AM

#

@ocean arch who says they dont have the power to shut down the whole game do they

warm tendon Jul 2, 2020, 6:41 AM

#

Status on server for Pakistan

night cloak Jul 2, 2020, 6:42 AM

#

have 6000 bonus coin but I can't redeem

spring zephyr Jul 2, 2020, 6:42 AM

#

@night cloak What does it show?

night cloak Jul 2, 2020, 6:42 AM

#

@spring zephyr its locked

spring zephyr Jul 2, 2020, 6:43 AM

#

@night cloak Can you provide a screenshot please.

hidden obsidian Jul 2, 2020, 6:43 AM

#

Why whywhen so close to 100 rp then game shuts

ocean arch Jul 2, 2020, 6:43 AM

#

@hidden obsidian pta has released official press release yesterday they temporary blocked the game until 10 July during that time cause they will make final decision

night cloak Jul 2, 2020, 6:43 AM

#

📎 Screenshot_2020-07-02-12-13-19-359_com.tencent.ig.jpg

ocean arch Jul 2, 2020, 6:43 AM

#

I can DM you if you want@hidden obsidian

night cloak Jul 2, 2020, 6:44 AM

#

See @spring zephyr

hidden obsidian Jul 2, 2020, 6:44 AM

#

Please dm me

spring zephyr Jul 2, 2020, 6:44 AM

#

@night cloak Wait until it comes back.

night cloak Jul 2, 2020, 6:44 AM

#

OK

woeful grotto Jul 2, 2020, 6:50 AM

#

Hello,
This Is my Character Id 5322411700.
My Account Have 3 Logins - Fb,Twitter and Email Link Login. I don't have access to My Fb account and When I try To login from my Twitter Login And Email Login A new account is being created Please Give us solution I want my account back I can't play pubg too Please help

storm flumeBOT Jul 2, 2020, 6:50 AM

#

You can contact the customer service via the game settings, @woeful grotto. Refer to subpoint 5.3 in #faq for further instructions.

willow whale Jul 2, 2020, 6:51 AM

#

What is a sub-server?

woeful grotto Jul 2, 2020, 6:51 AM

#

Hello,
This Is my Character Id 5322411700.
My Account Have 3 Logins - Fb,Twitter and Email Link Login. I don't have access to My Fb account and When I try To login from my Twitter Login And Email Login A new account is being created Please Give us solution I want my account back I can't play pubg too Please help

spring zephyr Jul 2, 2020, 6:52 AM

#

@woeful grotto Contact customer service for this issue. Refer to #faq 5.3

hearty mortar Jul 2, 2020, 6:56 AM

#

@spring zephyr after trying several times to unlink my hacked twitter account and contacting CS about it. This is what i get as a response

#

📎 Screenshot_20200702-115531_PUBG_MOBILE.jpg 📎 Screenshot_20200702-115534_PUBG_MOBILE.jpg

#

They ask me to contact twitter and change my password back to get acess but clearly i've told them that my account is hacked and hacker have changed my email and username so i cant get back into my twitter account.

spring zephyr Jul 2, 2020, 7:02 AM

#

@hearty mortar Do you still have access to your PUBGM account?

polar marshBOT Jul 2, 2020, 7:02 AM

#

@little creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hearty mortar Jul 2, 2020, 7:02 AM

#

Yes i do @spring zephyr

storm flumeBOT Jul 2, 2020, 7:03 AM

#

Please refer to subpoint 2.5 in #faq for further information, @hearty mortar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT Jul 2, 2020, 7:04 AM

#

@little creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring void Jul 2, 2020, 7:04 AM

#

@little creek we do not recommend VPN

hearty mortar Jul 2, 2020, 7:04 AM

#

Stop sending me this 2.5 faq messege its been a week i am trying this but pubg asks me to recover my twitter. Just tell me in clear words that nothing can be done.

heady falcon Jul 2, 2020, 7:04 AM

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@spring void If im conqueror this season, what will be my tier next season

spring void Jul 2, 2020, 7:05 AM

#

@heady falcon it should be platinum 3

heady falcon Jul 2, 2020, 7:06 AM

#

how about ace?

storm flumeBOT Jul 2, 2020, 7:06 AM

#

Please refer to subpoint 3.8 in #faq for further information, @heady falcon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT Jul 2, 2020, 7:13 AM

#

@placid orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@forest sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vapid sage Jul 2, 2020, 7:18 AM

#

Help me ....how to play pubg right now in pakistan

night cloak Jul 2, 2020, 7:25 AM

#

@vapid sage vpn i guess

craggy blade Jul 2, 2020, 7:27 AM

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@night cloak @vapid sage The use of VPN is not recommended.

night cloak Jul 2, 2020, 7:27 AM

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Lol its fine

#

I used to connect to taiwan to get goodies

spring zephyr Jul 2, 2020, 7:31 AM

#

@frail anvil ?

empty dragon Jul 2, 2020, 7:37 AM

#

@spring void is their any chance for us to play in pmco

spring void Jul 2, 2020, 7:37 AM

#

@empty dragon please wait for more information about the issue. We hope that it gets resolved before pmco.

empty dragon Jul 2, 2020, 7:37 AM

#

Because you know what happened right ??

polar marshBOT Jul 2, 2020, 7:38 AM

#

@silent tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

empty dragon Jul 2, 2020, 7:38 AM

#

@spring void yeah hope so 😔

#

@spring void but no mails yet right ??

chrome coyote Jul 2, 2020, 7:40 AM

#

PUBGM should fix the stupid fire button glitch.

spring void Jul 2, 2020, 7:40 AM

#

I am not sure what you mean @empty dragon .

empty silo Jul 2, 2020, 7:40 AM

#

plz help my account is hacked

night cloak Jul 2, 2020, 7:40 AM

#

@empty silo For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

empty silo Jul 2, 2020, 7:40 AM

#

plz plz do favour

night cloak Jul 2, 2020, 7:41 AM

#

Read the message, please.

empty silo Jul 2, 2020, 7:42 AM

#

@night cloak i did contact on customer service but mistakenly the chat has ended

#

how can i re chat with them

empty dragon Jul 2, 2020, 7:42 AM

#

Before this situation of pakistan in pubg their were no emails or any thing given where as the people were regester 5 days ago

night cloak Jul 2, 2020, 7:42 AM

#

@empty silo Tap on create new conversation on top right.

spring void Jul 2, 2020, 7:42 AM

#

@empty dragon the mails will take some time. Also use #pmco for this.

steady ferry Jul 2, 2020, 7:43 AM

#

Can someone please help?

📎 Screen_Recording_20200702-143104.mp4

storm flumeBOT Jul 2, 2020, 7:43 AM

#

Hello, @steady ferry!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

drifting sand Jul 2, 2020, 7:43 AM

#

Hi When will the Bonous Challenge will open

empty silo Jul 2, 2020, 7:43 AM

#

@night cloak i did that too but no conversation started

night cloak Jul 2, 2020, 7:43 AM

#

No information, soon.

#

@empty silo Try to restart the game and do that.

empty silo Jul 2, 2020, 7:44 AM

#

okay i will do it thanks@night cloak

#

btw is there any other way to contact with customer service agent directly i will give all details with profs

hearty mortar Jul 2, 2020, 7:46 AM

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@night cloak pan girl as i told you before my twitter account got hacked and i cant reset my password because its HACKED. Have contacted CS for a week now and all the responses i get from them is to go recover my twitter account. I can't recover twitter thats why i asked then to unlink the twitter login

📎 Screenshot_20200702-115519_PUBG_MOBILE.jpg 📎 Screenshot_20200702-115531_PUBG_MOBILE.jpg 📎 Screenshot_20200702-115510_PUBG_MOBILE.jpg

#

@night cloak can they actually unlink a account or they are just wasting my time?

night cloak Jul 2, 2020, 7:47 AM

#

@empty silo Unfortunately, no.

empty silo Jul 2, 2020, 7:48 AM

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@night cloak 😫 😡 ok i will try to restart and do the conversation again.

night cloak Jul 2, 2020, 7:48 AM

#

@hearty mortar If the customer service cannot help you, nobody else can. Try to recover the twitter or create a new game account.

hearty mortar Jul 2, 2020, 7:50 AM

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@night cloak i have the access to my game account from fb gmail and phone number but the hacker logs me out again and again by logging in from my twitter he hacked. I have invested millions in the account .. how can pubg be so easy with the situation?

empty silo Jul 2, 2020, 7:52 AM

#

@hearty mortar im facing the same prblm the hacker unlink my fb account permanently

night cloak Jul 2, 2020, 7:53 AM

#

@hearty mortar Safeguarding your social media account is your own responsibility. It is always not possible for the team to identify who is the original owner of the account. If you think you were not satisfied with the answer, feel free to contact the customer service again. Make sure to provide as much as information possible to prove that you are the owner, not the one compromised it from you.

hearty mortar Jul 2, 2020, 7:54 AM

#

Fine . Should i give the cs my all login credentials? @night cloak

night cloak Jul 2, 2020, 7:55 AM

#

Nope. Never share your login credentials with anyone.

hardy temple Jul 2, 2020, 7:56 AM

#

Hello can anyone help me I'm facing this issue like weeks I can't save a photo taken in cheer park or I can't save a photo of legendary or mythic items by clicking save locally while saving it shows like this I have enabled all permissions but even it shows like this

📎 Screenshot_2020-07-02-12-36-53-92_dac7cc7571c39b392df64923967cf7da.jpg

runic stirrup Jul 2, 2020, 7:56 AM

#

I need support ?

ocean arch Jul 2, 2020, 7:57 AM

#

@runic stirrup state your issue

runic stirrup Jul 2, 2020, 7:59 AM

#

My account ban ? For mythic item ? Why i pay alot for packages and i didnt get the mythic items , the new package gold ump , i pay more than 20K uc and i didnt get the mythic !!! And all of people get mythic in first 100 $ please what is the reason !! My account from season 3 and I didn't get mythic items im sure i have problam

ocean arch Jul 2, 2020, 8:00 AM

#

@runic stirrup Getting mythic item is completely random it doesn't have to do anything with your account

hardy temple Jul 2, 2020, 8:00 AM

#

@night cloak> Hello can anyone help me I'm facing this issue like weeks I can't save a photo taken in cheer park or I can't save a photo of legendary or mythic items by clicking save locally while saving it shows like this I have enabled all permissions but even it shows like this
@hardy temple

ocean arch Jul 2, 2020, 8:01 AM

#

@hardy temple make sure you allowed all the permission to game

hardy temple Jul 2, 2020, 8:01 AM

#

I allowed all permissions

runic stirrup Jul 2, 2020, 8:01 AM

#

@ocean arch its not normal bro ? Why i didnt get any mythic item ? Why ?

ocean arch Jul 2, 2020, 8:01 AM

#

@runic stirrup it's completely random

#

@hardy temple if the problem still continues contact ingame customer service

night cloak Jul 2, 2020, 8:02 AM

#

@hardy temple Please report it in #old.

#

Mythic item has 0.5% odd rate in the classic crate, @runic stirrup. You will need to open up to 200 crates at once to get a mythic item. Mythic items are very very rare and only the lucky ones get it earlier than 200 crates.

uneven hatch Jul 2, 2020, 8:09 AM

#

Its all rigged. I have opened more than 200 crates and seen people opening more than 500 crates and all they get is, at most legendary. PUBGM isn't GFP. They are unreasonable, and just want to loot ppls money. Whereas there peers like FORTNITE give skins of Aquaman permanent for free and here we get time limited epic skins in events. PUBGM are next lvl gold diggers.

polar marshBOT Jul 2, 2020, 8:10 AM

#

@olive geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx Jul 2, 2020, 8:12 AM

#

The probability of every single crate is separate. So every time you open a crate, you have a 0.5% chance of getting a mythic. And the chance resets when you open the next one. Its only by luck that people get it early. Opening more crates doesnt alter the odds in any way. The odds stay the same for every crate you open. Its basic probability.

loud trellis Jul 2, 2020, 8:13 AM

#

Hi i lost my account plese help

#

Please respond

night cloak Jul 2, 2020, 8:18 AM

#

@loud trellis how did you lost the account

loud trellis Jul 2, 2020, 8:19 AM

#

Unlinking it

uneven hatch Jul 2, 2020, 8:19 AM

#

@sharp onyx
Wow...if PUBGM had stated this clearly like you did here i wouldn't have bothered to waste thousands of UC. Well thanks for clearing this up. I thought that if you open 10crates at a time the probability would increase to 5%, but now i realize the actual method of crates.
But, even then you have got to accept PUBGM are gold diggers because even in supply crate they added items that we can buy with silver same in Premium. Also the head gares are seprate from the set and also face accesories thus reducing the odds even more.

loud trellis Jul 2, 2020, 8:19 AM

#

They told me to come in discord

night cloak Jul 2, 2020, 8:19 AM

#

contact in game customer service @loud trellis

loud trellis Jul 2, 2020, 8:19 AM

#

I did

storm flumeBOT Jul 2, 2020, 8:20 AM

#

If you have encountered an issue with the account unlinking feature, @loud trellis, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

loud trellis Jul 2, 2020, 8:20 AM

#

I already did

#

Nothing

#

Please help me 💔😩

night cloak Jul 2, 2020, 8:20 AM

#

wait patiently, make sure you have provided them the right information's

loud trellis Jul 2, 2020, 8:21 AM

#

How can i try to contact them again

safe tree Jul 2, 2020, 8:21 AM

#

Hy i got my facebook hacked then it is permanently disabled
And the gut that hacked is playing my account i had to login through new facebook account i tried customer service but they only tell that i can access it through facebook but i dont have access anymore my precioous glacier😔and my is from season 2-3😭

loud trellis Jul 2, 2020, 8:21 AM

#

They told me nadeko can help you

safe tree Jul 2, 2020, 8:21 AM

#

Guy*

storm flumeBOT Jul 2, 2020, 8:21 AM

#

You can contact the customer service via the game settings, @loud trellis. Refer to subpoint 5.3 in #faq for further instructions.

#

Please refer to subpoint #2.8 in #faq for further information, @safe tree. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

safe tree Jul 2, 2020, 8:24 AM

#

Yes i did read it but my social media is no more accesable

#

I tried it already my id is disabled and ans this cannot be reversed they said😭

spring zephyr Jul 2, 2020, 8:25 AM

#

@safe tree You will need to recover your social media account first.
Contact your social media customer service and try to recover your social media account.

#

Refer to #faq 2.8

spice garden Jul 2, 2020, 8:25 AM

#

hey i got this after i have requested them for my email change for 5 mins i was shown that email is unlinked but i think again the hacker linked his email as he might have got a mail about unlink

📎 IMG-20200702-WA0002.jpg

proper trellis Jul 2, 2020, 8:26 AM

#

My account

polar marshBOT Jul 2, 2020, 8:26 AM

#

@proper trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

safe tree Jul 2, 2020, 8:27 AM

#

Yes it cannot be reversed facebook custoner service said😭then is there anything i must play for if our id gets hacked when we play and get so high level and everythibg

storm flumeBOT Jul 2, 2020, 8:27 AM

#

Please refer to subpoint 2.8 in #faq for further information, @safe tree. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spice garden Jul 2, 2020, 8:28 AM

#

hey i got this after i have requested them for my email change for 5 mins i was shown that email is unlinked but i think again the hacker linked his email as he might have got a mail about unlink
@spice garden @spring zephyr

heady jolt Jul 2, 2020, 8:28 AM

#

Is there any vc bug issue? I can’t turn on mic

spring zephyr Jul 2, 2020, 8:29 AM

#

@spice garden Make a new conversation and do exactly as the image says.

📎 StitchIt_20203001051957_769.png

safe tree Jul 2, 2020, 8:30 AM

#

I dont know my registration date of my account now i cant accesss my facebook how can i know it?any help please

runic stirrup Jul 2, 2020, 8:30 AM

#

Its nornal ? 1059 crates and no mythic items ?

📎 image0.jpg

safe tree Jul 2, 2020, 8:31 AM

#

📎 Screenshot_20200702-141359_Samsung_Internet.jpg

spring zephyr Jul 2, 2020, 8:31 AM

#

@runic stirrup It's just your luck.

night cloak Jul 2, 2020, 8:31 AM

#

📎 Screenshot_20200702_140134_dac7cc7571c39b392df64923967cf7da.jpg

spice garden Jul 2, 2020, 8:31 AM

#

@spice garden Make a new conversation and do exactly as the image says.
@spring zephyr i had done it and they have unlinked it but again hacker linked it, becoz he would have got notification on his email

night cloak Jul 2, 2020, 8:31 AM

#

When will it get fixed

safe tree Jul 2, 2020, 8:32 AM

#

I dont know my registration date of my account now i cant accesss my facebook how can i know it?any help please
Anyone please?

spring zephyr Jul 2, 2020, 8:32 AM

#

@spice garden Contact them again if the issue is not solved.

spice garden Jul 2, 2020, 8:32 AM

#

ok

night cloak Jul 2, 2020, 8:33 AM

#

@spring zephyr tell me

spring zephyr Jul 2, 2020, 8:34 AM

#

@night cloak No info about it, hopefully soon.

safe tree Jul 2, 2020, 8:34 AM

#

@spring zephyr
I dont know my registration date of my account now i cant accesss my facebook how can i know it?any help please
Anyone please?

river flicker Jul 2, 2020, 8:37 AM

#

The bonus challenge is locked. When it will come ?

hollow cosmos Jul 2, 2020, 8:38 AM

#

Hello

river flicker Jul 2, 2020, 8:38 AM

#

Hi

desert pewter Jul 2, 2020, 8:40 AM

#

when will bonus channel will get unlocked?

📎 Screenshot_20200702-140805_PUBG_MOBILE.jpg

safe tree Jul 2, 2020, 8:40 AM

#

Pubgm be like play how much you want to play use u buy uc as much as you like but we cant help you if your id got hacked😊

dreamy dune Jul 2, 2020, 8:43 AM

#

How can i delete maps?

night cloak Jul 2, 2020, 8:44 AM

#

It is your responsibility to protect your account, @safe tree . Recover your social media account.

#

@dreamy dune from the repair option

#

Which is shown in the login page

#

@desert pewter @river flicker no information about that

dreamy dune Jul 2, 2020, 8:45 AM

#

K

storm flumeBOT Jul 2, 2020, 8:45 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @hollow cosmos. Remember to read through #faq before asking questions in the support channels.

night cloak Jul 2, 2020, 8:45 AM

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Any info on becoming pubgm partner as a content creator?

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The title is given to the one who gives continuous contribution to the community.

hollow cosmos Jul 2, 2020, 8:47 AM

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The experience in the game has become very bad and bad. Indeed, one can ignore the opinion, but this reality has been in the game for a year and a half, and I have been playing and every time I try to reach the invader, but to no avail, cheating in the game has become very common and on all servers .. Just look at the top 100 players on each server, and you will see all of them cheating .. The report is useless. Just file a report and go lose your points ... Spend two hours, 100 points accrued .. Suddenly you face a hacker and the dream ends ... It becomes so serious Nasty ..
But I swear to you I have the solution so that this hell will end and forever just contact me .. You have found a gap in the game algorithm on the connection domain in terms of linking the server and the phone or the computer .. And I was able to know how to make the hacker report himself by just playing a hacker and Measure the access rate between the old and the new, and make a conclusive conclusion about the error rate of 0

storm flumeBOT Jul 2, 2020, 8:47 AM

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Hello, @hollow cosmos!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Jul 2, 2020, 8:48 AM

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I guess, then i won't be able to get the title because they will never see my channel. 😕

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Same reply in both channels suspicious

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saves time 😅

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You'll be answered in #discord

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bonus challange is locked😩

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Okay, anyways thank you and have a nice day

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@night cloak it will be available later

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You too have a great day ahead@night cloak

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@night cloak ok

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Thank you.

safe tree Jul 2, 2020, 8:52 AM

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Yes it ia my duty to secure my account but we do know what kind of high level hackers are there in thia world i did change my password righr after i knew it was hacked but it was too late the sesssiom expired and got disabled
Now not even accessable

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Is*

glass kelp Jul 2, 2020, 8:54 AM

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📎 Screenshot_2020-07-02-14-21-06-98_dac7cc7571c39b392df64923967cf7da.jpg 📎 Screenshot_2020-07-02-14-21-25-86_dac7cc7571c39b392df64923967cf7da.jpg

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Why this is not working

craggy blade Jul 2, 2020, 8:54 AM

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@glass kelp Bonus challenge is closed.

glass kelp Jul 2, 2020, 8:54 AM

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I have 3000battle points I want to redeem that

worldly grove Jul 2, 2020, 8:54 AM

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Guys my twitter has been hacked and i want to unlink it in game how to do it

glass kelp Jul 2, 2020, 8:55 AM

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@craggy blade we will it come

craggy blade Jul 2, 2020, 8:55 AM

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@glass kelp You can redeem when it will come again.

ocean arch Jul 2, 2020, 8:55 AM

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@glass kelp not sure hopefully soon

glass kelp Jul 2, 2020, 8:55 AM

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When will it come do you know that@ocean arch

craggy blade Jul 2, 2020, 8:55 AM

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@glass kelp No exact date.

storm flumeBOT Jul 2, 2020, 8:55 AM

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Please refer to subpoint #2.5 in #faq for further information, @worldly grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

glass kelp Jul 2, 2020, 8:55 AM

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Ok

kindred ermine Jul 2, 2020, 8:56 AM

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I am also a PUBG creator, Some creators got a title named "PUBG Partner". Please let me know the requirements to get the title? If I am eligible, I will claim for it for sure.

ocean arch Jul 2, 2020, 8:56 AM

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@kindred ermine it is given by community

night cloak Jul 2, 2020, 8:56 AM

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The title is given to one who gives continuous contribution to the community.@kindred ermine

kindred ermine Jul 2, 2020, 8:57 AM

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@night cloak What you mean?

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Contribution by spending UC, or something?

night cloak Jul 2, 2020, 8:58 AM

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You may need to be a content creator.

craggy blade Jul 2, 2020, 8:58 AM

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@night cloak Being content creator is necessary?

kindred ermine Jul 2, 2020, 8:58 AM

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I am a content creator that's why I am asking.

night cloak Jul 2, 2020, 8:58 AM

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@kindred ermine Community team choses that who would be the pubgm partner.

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Yep

kindred ermine Jul 2, 2020, 8:59 AM

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There is no requirements, That's great.

craggy blade Jul 2, 2020, 8:59 AM

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@night cloak Then error, daniel and many others have but they are not content creator.

night cloak Jul 2, 2020, 8:59 AM

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I was also looking for requirements, but all we can do is wait @kindred ermine

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Community team

polar marshBOT Jul 2, 2020, 9:00 AM

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@placid remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 2, 2020, 9:00 AM

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Anyone who contributes in anyway can get the title. @craggy blade

onyx cairn Jul 2, 2020, 9:00 AM

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@night cloak There is no way to get as usual player.

kindred ermine Jul 2, 2020, 9:00 AM

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This is not the way to give something for the creators, They should let us know whats going on right there.

night cloak Jul 2, 2020, 9:00 AM

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@onyx cairn I am actually a content creator with 23k subs and my channel is based on PUBG Mobile

craggy blade Jul 2, 2020, 9:01 AM

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Ok so being content creator isn't necessary.

kindred ermine Jul 2, 2020, 9:01 AM

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What ever, Thanks for all.

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I am a content creator and my channel is only filled with PUBG Mobile content. ~~Just letting you guys know!~~

onyx cairn Jul 2, 2020, 9:01 AM

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There is no way to get it as usual player.

I guess this is clear enough.

night cloak Jul 2, 2020, 9:02 AM

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usual player 😕

craggy blade Jul 2, 2020, 9:02 AM

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@onyx cairn you are usual player.

sand path Jul 2, 2020, 9:02 AM

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Feel free to contact your regional community team. @night cloak

night cloak Jul 2, 2020, 9:02 AM

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content creators aren't usual players i guess

storm willow Jul 2, 2020, 9:02 AM

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@craggy blade he contributes to the community

sand path Jul 2, 2020, 9:02 AM

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@craggy blade he was the owner of German server.

craggy blade Jul 2, 2020, 9:02 AM

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@storm willow Hmm

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So Owner of any partnered server will get the title?

night cloak Jul 2, 2020, 9:03 AM

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So this role isn't for content creators, confusing 😕

storm willow Jul 2, 2020, 9:03 AM

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The ultimate authority is with Community team. No use in asking here.

sand path Jul 2, 2020, 9:03 AM

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before yesterday the title was exclusive to individuals who partnered their servers.

dry radish Jul 2, 2020, 9:03 AM

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What is the date of upcoming livik.

vital sluice Jul 2, 2020, 9:03 AM

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Who gets the Pubg Partner Title?

The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community.