questions

[patent anchor]

@elfin canopy @Maeve i understand they are humans if this is it u can hire more humans u rob a lot of money from people on daily basis in yhe name of uc

[empty dragon]

It takes 30 min for one match

[void coral]

@elfin canopy I want help in changing the phone number

[empty dragon]

Pubg is literally ajeeb

[elfin canopy]

@patent anchor

We are not working for Tencent/PUBGM. We cannot help you with it. Contact customer support.

[empty dragon]

Sorry to say but no body response their

[elfin canopy]

@void coral, it is not possible as of now. Maybe in future update.

[empty dragon]

They think players are joke

[elfin canopy]

English,@patent anchor

[viral ocean]

@empty dragon u literally got a response

[empty dragon]

I have reported a person a person 5 times but no reaction

[patent anchor]

@elfin canopy ask customer support to reply them

[void coral]

@elfin canopy really

[empty dragon]

Nobody do any thing custom er support is literally not goof

Good*

[storm flume]

Hello, @empty dragon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

@void coral yes.

[void coral]

😫

[empty dragon]

@elfin canopy thank you so much next time i will be reporting here

[patent anchor]

@elfin canopy uc carding ??

[elfin canopy]

What do you mean,@patent anchor?

[patent anchor]

@elfin canopy there are lots of channels and pages on telegram that claim to sell bulk uc by carding method and do scam and rob peoples miney

[glossy sable]

Report them to Telegram.

[elfin canopy]

Report them to respective platform.

[oak timber]

I have a question please where can I report on a channel on YouTube trying to publish a hacker can I get help here ?

<@&481161015728406538>

[bright hinge]

Can you tell guncraft feature release date

[vivid merlin]

Please refrain from mentioning the moderator's role unless there is a moderator required for quick action in the channel. The role is made mentionable for emergency purposes.
Missusing this mention will lead to a stricter moderation actions.@oak timber

[bright hinge]

Who know hindi

😫

[glossy sable]

Soon™️, @bright hinge.

Only English here.

[bright hinge]

Oky

[normal fulcrum]

@bright hinge This is a global server and only English is allowed. You can get Hindi role from #613267301243944960 and head towards #481206696912486420

[bright hinge]

I am waiting guncraft feature

[vivid merlin]

@bright hinge it will be available soon

[bright hinge]

@vivid merlin oky

[oak timber]

OK cool thanks for help .

[pastel oyster]

@rustic sentinel hello

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @oak timber:

:white_small_square: http://bit.ly/37Lgfbm

[pastel oyster]

I have again problem with data connection lost

I use app but nothing change

[rustic sentinel]

Hi

[pastel oyster]

Today again i use app

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @pastel oyster. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pastel oyster]

I already try this

Help me someone

[neat grail]

Download the one in 4.5 #faq

[still frost]

No release date till now because it will be available from Next update 0.19.0

[oak timber]

I'm sorry about what happened above 🙄I didn't know that I was just Confusing and thank you for help please except my apology 🙏

[night cloak]

@still frost that goes to #clans

[pastel oyster]

@neat grail what download ? I already try with dns

[storm flume]

You can contact the customer service via the game settings, @pastel oyster. Refer to subpoint 5.3 in #faq for further instructions.

[real basin]

Dear team,

[amber cedar]

Is this official server bot? @night cloak

[elfin canopy]

No,@amber cedar

[night cloak]

@amber cedar no its not

[storm flume]

Please contact Discord's customer service for this matter, @amber cedar.

:white_small_square: https://dis.gd/contact
:white_small_square: [e-mail]

[elfin canopy]

What's the issue,@real basin?

[amber cedar]

Wtf, u just save me from unknown link i was clicking🙁😮

[real basin]

i m from my internet spped is 100 mbps but when i paying pubg on asia the pin is showing 140ms-270ms. so when i lock complain to my brodbrand provider they aree asking server details, also they are asking ip details when i playing mach what ip connect my mobile. please help me

[night cloak]

I got purchase failed due to high security risk

[stiff vault]

Where can I report ppl?

[night cloak]

pubgmobile.com : @real basin

@stiff vault what kind of report

Any fixes?

[stiff vault]

Idk but is it allowed to kill teammates? @night cloak

[night cloak]

@night cloak change your password

@stiff vault report them via in game

Watafak

[real basin]

i m from india my internet spped is 100 mbps but when i paying pubg on asia the pin is showing 140ms-270ms. so when i lock complain to my brodbrand provider they aree asking server details, also they are asking ip details when i playing mach what ip connect my mobile. please help me

[night cloak]

Where I should change password wtf

[stiff vault]

I can help u track ur IP if its needed @real basin

[pastel oyster]

@storm flume i try but they dnt contact with me in chat

[stiff vault]

pubgmobile.com : @real basin
@Rock47

[night cloak]

@night cloak your social media password

[real basin]

dear team how can i find this on game?

[night cloak]

give them the website @real basin

[real basin]

i m playing from mobile

[pastel oyster]

Anyone help me pls

[stiff vault]

They want his IP, will that help? @night cloak

[polar marsh]

@still jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pastel oyster]

I have problem with data lost, i try app dns, change my dns all things but happen again

[night cloak]

@stiff vault it will

[pastel oyster]

How to contact pubg?

[night cloak]

@pastel oyster make sure you do have a stable internet connection

[pastel oyster]

@night cloak i have wifi with 33mega speed

[night cloak]

@pastel oyster to contact PUBG MOBILE refer #faq 5.3

[real basin]

as per my inernet upload and download speed my in game lathency is 200-480ms so after complain they are asking this @night cloak

[pastel oyster]

@night cloak i try but there was a bot

[stiff vault]

Will I get banned if I use GFX or something that makes the graphic much better?

[pastel oyster]

They dnt contact me always bot responses

[night cloak]

@real basin @pastel oyster ask your ISP to do an IP reset

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @stiff vault.

[night cloak]

@night cloak doesn't working

@night cloak Android or iOS

[pastel oyster]

@night cloak what? I dnt understand? Can u explain pls

[night cloak]

Android

[real basin]

see my internet speed

[pastel oyster]

How can I ask?? And where

[night cloak]

contact your Internet Service Provider to change it

[real basin]

then why i not get in game lathency/pin below 30ms?

[stiff vault]

What website is that? @real basin

[night cloak]

@night cloak or try this https://www.pubgmobile.com/pay

[normal fulcrum]

@real basin Contact your ISP and ask them to reconfigure DNS

[real basin]

@night cloak i already contact them, they are asking my internet game server details. link witch ip address i get the pin or high pin

[polar marsh]

@digital topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[errant void]

I can’t use my coupons why ? I try to repair the game and reinstall all the data and source but no way to use the coupons ??

[neat grail]

It will return In 21 june, it's replaced by custom crate

[woven atlas]

@errant void premium coupans will be available on 21 st june

[errant void]

@woven atlas okay thanks

[night cloak]

@night cloak it's credit card, I have only PayPal connected to Google

[waxen depot]

Wow Hackers are selected to pmis and those who scrifes thier time for becoming the best of best they are crying i buy a i phone in emi for playing pmis my squad kills was 29 in every match or more than it but i am glad to see that hackers are selected OP pubgm this game is shittttttttt

[night cloak]

Ideleted my Facebook account but the pubg appears on the mobile.Please help me

[waxen depot]

Hackers are selected for pmis wow glad to see this

[sand path]

@waxen depot their ID?

[hoary drift]

Hello, I am a pubg mobile player. I want to warn you that your game collapses daily because of cheaters. Where is the system of protection?

[night cloak]

I deleted my Facebook account but the pubg appears on the mobile.My id:571226975

[empty dragon]

Now it will change next month

[night cloak]

I deleted my Facebook account but the pubg appears on the mobile.My id:571226975

[spring zephyr]

@night cloak You lost your account?

[night cloak]

No

[spring zephyr]

@empty dragon You can't do anything about it, you will have to wait.

[rustic depot]

Can we use GFX tool for higher frame rate for pubgm?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @rustic depot.

[empty dragon]

Yeah till next month

[night cloak]

@AdiTya no

I deleted my Facebook account but the pubg appears on the mobile.My id:571226975

[polar marsh]

@rustic depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Help me please

[spring zephyr]

@night cloak Can you explain your issue in detail please.

@night cloak You still have access to your account?

[night cloak]

@spring zephyr I delete facebook account but the connection is visible

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@night cloak It won't get unlinked from PUBGM.

@night cloak Link a social media account to your account or Gmail ASAP

Also Gmail?

Go to settings, basic and link your Gmail or phone number

[night cloak]

@spring zephyr look

[spring zephyr]

@night cloak You can still link your Gmail

Or phone no.

[night cloak]

@spring zephyr look

I delete facebook account

[red thicket]

the only way to fix your problem go to setting + customer service . the best way

also i have account in linked with facebook (Disabled ) i cant unlink it wait for any update maybe you can unlink in the future

[storm flume]

If you have encountered an issue with the account unlinking feature, @red thicket, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

Help me

[red thicket]

bro every 30 days you can unlink

[storm flume]

If you have encountered an issue with the account unlinking feature, @red thicket, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rustic depot]

The is becoming really laggy day by day.. Frame rate is fluctuating a lot...

[native socket]

I am facing a bug or something

[rustic depot]

Game*

[red thicket]

@rustic depot its all about your phone and the internet speed

[rustic depot]

Am facing too much lag.. Even when am playing on a device with 6gb ram

[native socket]

Any mod here...

[rustic depot]

And i use broadband connection 40ms max

[red thicket]

if your phone is working well so it from internet speed

[rustic depot]

But still it starts fluctuating for the framerate

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rustic depot]

My processor is. 625 so... It can only give me a high framerate

[native socket]

<@&481161015728406538> i am facing a bug or something the guncraft s12k event isn't opened yet but in my friends account it already started?

[rustic depot]

No ultra no extream

[red thicket]

i know bro but sometimes the ping is okay , but its fake cause of the internet company in your country , maybe the company dont support the ping or the server have problem

@night cloak yeah bro

[vivid merlin]

Please refrain from mentioning the moderator's role unless there is a moderator required for quick action in the channel. The role is made mentionable for emergency purposes.
Missusing this mention will lead to a stricter moderation actions.@native socket

[rustic depot]

@red thicket i believe its the servee

Server..

[short eagle]

@native socket The GUNCRAFT feature will be available to everyone soon
It is only available to some random people for now

[red thicket]

@night cloak every 30 days you can unlink if your facebook , twitter, gmail,etc works you can unlink . and read more about unlink in Faq channel

[storm flume]

If you have encountered an issue with the account unlinking feature, @red thicket, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rustic depot]

See it fluctuates.. i cant aim🙃

[red thicket]

@short eagle yes i try like 3 accounts didn't get it 😄

[rustic depot]

Thats hard for me.. Its not smooth its choppy... I believe its the framerate

[red thicket]

@rustic depot bro belive me thats because of your internet company server they dont support the ping and they give a fake ping

[outer spoke]

@patent anchor try clearing in game data or re install pubg

[rustic depot]

Really?

@red thicket 🙂🙂

[red thicket]

@rustic depot yes , i had this problem before , and already fixed by itself

[polar marsh]

@static field:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red thicket]

also try this method reinstall the game maybe it works

[outer spoke]

@rustic depot try low fps

[rustic depot]

@outer spoke that fps is high one..

[red thicket]

play in smoth + extrem

[outer spoke]

@rustic depot am saying make it on low fps so it would not have fluctuation problem

play in smoth + extrem
@red thicket

[rustic depot]

So i took the gfx n set it to extream... Now the game is as smooth as butter

[red thicket]

gfx tool will ban you bro

[rustic depot]

I play in the balanced

[outer spoke]

@rustic depot lol🤣

@rustic depot which device

[rustic depot]

@red thicket that is what am afraid

@outer spoke vivo v11 pro

[outer spoke]

@rustic depot suspicious device

[red thicket]

@rustic depot no bro gfx not safe , remove gfx tool and pubgmobile and instal everything from begging

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @red thicket.

[rustic depot]

The thing is.. This game started to be like this from yesterday

So i downloaded the gfx

Now i play in balanced extreme

[elfin canopy]

#questions message

@rustic depot

[outer spoke]

Ohkay the problem is GFX so don't use it. It use so much ram in background

That's why fluctuation

[rustic depot]

No no.. Am using gfx from today

[gray gorge]

My account has been stolen, and I want to get it back. What do I do?

[dense briar]

my account is terminating when i open my game plz help me

[rustic depot]

Cause the game became choppy from yesterday

[outer spoke]

@gray gorge try changing ur password

Of it social links

It may help

[neat grail]

@dense briar check 4.11 in #faq

[tired juniper]

Hello everyone,
I am organizing a PUBG Mobile tournament and I would like to know if there is an official client so that the organization does not have to use emulators like Bluestacks.

[rustic depot]

What should i do... Am out of ideas

[outer spoke]

@dense briar click on file claim

[polar marsh]

@quartz meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gray gorge]

@outer spoke my email has been stolen

[red thicket]

@rustic depot bro listen to me delete everything , the gfx and pubg mobile and install from begging ,, don't delete the gfx only cause it leave some files , so delete everything and install again and play in Smooth + extrem .

[dense briar]

help me

[outer spoke]

@gray gorge then also change ur password and enable 2 factor authorisation

[neat grail]

@dense briar check 4.11 in #faq

[outer spoke]

@dense briar press on file claim

[rustic depot]

@red thicket my device dont have the extream parttt brooooo

Just the high one

[red thicket]

@rustic depot smooth + hd

[rustic depot]

Thats what makes me install GFX

[velvet vault]

I don't have access to cheater reports channel

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @rustic depot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[red thicket]

@short monolith should be lvl 10

[velvet vault]

How do I report a hacker? I have solid proof

[clever rapids]

do you have a manager ?

[neat grail]

In order to promptly respond to all these reports, the channel will be reopened when the latest reports have been processed

^

[storm flume]

Hello, @velvet vault!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @clever rapids. Remember to read through #faq before asking questions in the support channels.

[outer spoke]

@velvet vault level 10

[rustic depot]

@red thicket i was on balanced high

But.. It started to be choppy

[velvet vault]

But it showed I don't have permission when it was open yesterday.

[polar marsh]

@clever rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[outer spoke]

@velvet vault read #faq

[red thicket]

@velvet vault you should reach lvl 10 in pubg discord

[night cloak]

Keep chatting in the server until you reach level 10 to be able to send messages in #clans and in #cheater-reports . You can check your level in the #481204134859505684 channel. You can talk about the game in #pubg-mobile. Remember to follow the #613267301243944960 while in a conversation.@velvet vault

[uncut star]

How to reach silver level to send messages in clan req channel??

[red thicket]

@rustic depot bro make it smoth + hd after reinstall the game or make it like you use before , but you delete everything and reinstall again

[rustic depot]

Yeah doing

[night cloak]

@uncut star read the above message send by me

[red thicket]

@uncut starKeep chatting in the server until you reach level 10 to be able to send messages in #clans and in #cheater-reports . You can check your level in the #481204134859505684 channel. You can talk about the game in #pubg-mobile. Remember to follow the #613267301243944960 while in a conversation.

[uncut star]

@night cloak @red thicket Thanks

[red thicket]

you are welcome ❤️

keep checking the news channel

[teal warren]

Ok I'm unable to report teaming up players in duo

[honest rampart]

My account was hacked and someone linked his email with it and demanding 1000$ or else he will ban my account,he has given me time till friday, please anyone help me ,I have spent way much money on my account please anyone

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @honest rampart. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[light hare]

How to unlink pubgm with facebook

[storm flume]

If you have encountered an issue with the account unlinking feature, @light hare, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[light hare]

Is any other way

[neat grail]

You can't unlìnk unless there's unwanted account

[polar marsh]

@dense ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[honest rampart]

@neat grail my account has been linked by a hacker ? how can i unlink his email

[storm flume]

If you have encountered an issue with the account unlinking feature, @honest rampart, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

It's a health reminder,@sacred yarrow

[sacred yarrow]

Pubg plz remove this I need to play my important tournament

[elfin canopy]

You're under 18.

[sacred yarrow]

I am 17

[elfin canopy]

It's for betterment of your health.

[sacred yarrow]

Year away from 18

[bold siren]

Wait for one year. :3

[sacred yarrow]

I have a important match

[sacred yarrow]

@bold siren thanks for idea

[polar marsh]

@crude surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@fallow belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@glass lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred yarrow]

I online for 20 mins and played one match and lose

[steep summit]

My account hacked please help

Got hacked any help please !!

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @steep summit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@narrow granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wise bane]

Pubg customer not help lost account b

[storm flume]

If you have encountered an issue with the account unlinking feature, @wise bane, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

I registered by mail about a month ago,but i can't reach my e-mail,How do I change my e-mail address?

account name: 彡 『mémo』 彡
account ID: 522485218
Estimated opening date: 01.9.2019
Account deadline: Date: 09.06.2020 Time: 16:47
Last uc payment 07.06.2020 transaction number: 031Z3XM7ALDB819D5A5DB
Last uc in the account: 24

@night cloak you cant unlink that email

[slate citrus]

this is my acc and there is someone hack it

[glass lily]

can anyone help me please ?

[night cloak]

Why is my account in danger pubg not helping me?@night cloak

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @slate citrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[red thicket]

@slate citrus use customer service ingame

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glass lily. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@storm flume customer service does not support

[civic leaf]

@night cloak i Got hacked and someone linked his gmail in my account

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @civic leaf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[red thicket]

@civic leaf use the ingame customer service

[night cloak]

@night cloak you can't remove that at the moment

[polar marsh]

@peak stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic leaf]

@red thicket the guy who took the account keep logging in and i cant use ingame support

[night cloak]

@civic leaf clear the data and you'll have the option to contact the customer service via login page

[civic leaf]

@night cloak I have all the personal information purchase details and everything

[night cloak]

@civic leaf follow the #faq 2.5

[red thicket]

@civic leaf i think he will not open 24 hours , try to open it or make guest account and use customer service

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @glass lily. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[thick karma]

Bro when guncraft event will solve

[red thicket]

@thick karma next update ,, still under test

[thick karma]

Okk

How

They get the leaks

[neat grail]

@night cloak is the email part of 2.5 in #faq one

[night cloak]

It's not @neat grail.

[neat grail]

Ok thanks

[solar sage]

Hello guys i had a little problem
I want to change my account linking i have already linked Facebook and google play how i cab transfer it to twitter or something else??

[neat grail]

You cant

[solar sage]

Why?

[neat grail]

Because unlìnking option is disabled

[solar sage]

Will it be enabled soon or no chance?

[storm flume]

We currently do not have a specific release date for the upcoming update, @solar sage. Once we do, we will publish further information in #news.

[neat grail]

You can check #news for updates

[solar sage]

But u didn't tell me if it ei
Will be available or not 😅

[feral knoll]

@solar sage yes it will, but we dont know when.

[whole reef]

My uc deducted without any reason

[solar sage]

@feral knoll i hope soon

[whole reef]

And do not made unofficial purchase in past

So why?

Is anyone here ?

Help me please

@night cloak help

[feral knoll]

@whole reef you can only buy UC from google play or appstore or midasbuy website.

[whole reef]

I recently purchase prime plus and another 300uc from midasbuy

So why?

[night cloak]

Does the S12K guncraft firearm, count the Shotgun kills achievements ??

[neat grail]

Yes

[whole reef]

Why you guys are looting us ??

Give my uc back

[storm willow]

@whole reef the reason is given there. Use official purchase option.

[whole reef]

I used it @storm willow

I purchased prime plus from Google play store and another 300 uc from midasbuy then why??@storm willow

I didn't make any unofficial purchase in past

[storm willow]

That need not be current current one.. any unofficial purchase in the past will get deducted

[whole reef]

I always use my credit card so why??

Seriously i always used my credit card or redeem code for google play store or midasbuy

[storm willow]

contact ingame customer support @whole reef only they can verify and answer those issues.

[whole reef]

Lol

They don't give any options to ask for uc

Why I'm facing too much problems

[civic fossil]

I cannot redeem my battle coin please help..😭😭😭😭

[storm willow]

@whole reef you need to explain your issue to them and get it sorted

@civic fossil try after sometime.

[civic fossil]

@storm willow ok

[dapper raft]

My game its crashing when i play classic matches

[round marten]

my acc hacking

[polar marsh]

@glad blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@dapper raft try to repair the game by doing a routine repair

[strange comet]

I can't open premium crates. Is there some bug or what?

[vivid merlin]

@strange comet they are replaced with customs crates, they return june 21

[strange comet]

Ohh, thanks

Ok

[vivid merlin]

@round marten is it the media that was hacked or just the pubg account?

@night cloak what's the issue?

[meager slate]

i have pressed over the button that my age is under 18 by mistake, but i'am 20 years old more than 18 please solve my problem as quickly as possible ... my ID in game 5211811199

[vivid merlin]

@meager slate contact customer support

[dapper raft]

@vivid merlin i repair the game but it keeps crashing

[vivid merlin]

@dapper raft clear cache uninstall repair, try that option?

[meager slate]

i have pressed over the button that my age is under 18 by mistake, but i'am 20 years old more than 18 please solve my problem as quickly as possible ... my ID in game 5211811199 <@&481161015728406538>

[floral moon]

Any new for my issue??

[vivid merlin]

Please refrain from mentioning the moderator's role unless there is a moderator required for quick action in the channel. The role is made mentionable for emergency purposes.
Missusing this mention will lead to a stricter moderation actions.@meager slate

[dapper raft]

@night cloak i play on iphone 7

[meager slate]

@vivid merlin how?

[round marten]

@vivid merlin Facebook and Google Play account have been hacked What do I do I want to recover my account

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @meager slate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dapper raft]

@night cloak i’ll try to repair it again 😑

[vivid merlin]

@night cloak when you click get confirmation code did you check your e-mails?

[night cloak]

@meager slate unfortunately you can't wait for that time to reset

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @round marten. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[meager slate]

@night cloak i cant after 2 hour logout

[vivid merlin]

@night cloak please make sure that the email you use is correct

have you tried to use the phone number to get the code?

@night cloak have you tried to clear the game cache restart and repair the game?

[meager slate]

@night cloak how kan i fix it?

can*

[round marten]

@Dyno#7532 I don't understand what you are saying. I want someone to support a real person

[meager slate]

who knows ? @night cloak

[night cloak]

@meager slate wait for 30days

To change it

[meager slate]

not 30 days

[polar marsh]

@digital topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager slate]

90 days

[night cloak]

All you gotta do is to wait then

[meager slate]

how?

or where?

[digital topaz]

Hello guys

[night cloak]

@night cloak it won't change

[polar marsh]

@digital topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limpid oyster]

The spectators names is not visible

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @digital topaz. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[whole pilot]

It's been more than 20 mins
Still not matched with anyplayers @night cloak

[digital topaz]

Why i had a 15 min baaand

[vivid merlin]

@digital topaz dont type the word banned or ban

read the bot message above @digital topaz

[meager slate]

@night cloak okay thanks

[limpid oyster]

The spectators names is not visible

[digital topaz]

@vivid merlin why

[vivid merlin]

refer to faq 4.11 for the question you had about the ban

[glossy sable]

It's normal, @whole pilot.

[whole pilot]

😫

[digital topaz]

My game had me 15 min closed every time i kill some can u help me @vivid merlin

[glossy sable]

It takes longer sometimes.

[meager slate]

what is this date ?

7-9-2020 or 9-7-2020

[glossy sable]

What emulator are you using, @red grove?

July 9th, @meager slate.

[meager slate]

@night cloak

[supple crest]

When will the update comes Pubg Mobile

[red grove]

why does this happen when i open an account

[storm flume]

We currently do not have a specific release date for the upcoming update, @supple crest. Once we do, we will publish further information in #news.

[supple crest]

If u use any plugins or u tried to change the original file . @red grove

[glossy sable]

Reinstall it, @red grove.

[storm flume]

You can now access #emulator-chat and #emulator-support, @red grove. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[vivid merlin]

@night cloak try to contact customer service

[red grove]

@glossy sable I uninstall tencent games, I remove pubg mobile but it doesn't delete the files, I think please help

[supple crest]

My channel subscribera are asking about the gunscraft so can you give any suggestions to me Pubg Mobile

[sand path]

Guncraft will be available to everyone very soon. @supple crest

[waxen heart]

I need help with my account who i can talk with plz?

[red grove]

help me please

where there is pubg mobile host file

[polar marsh]

@waxen heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[supple crest]

@waxen heart tell ur problem i will hlp you

[lucid pecan]

‎‏‎‏Dear tencent suppprt,My account with the ID : 5158970282 ‎‏‎‏and ingame name : DTxNoWay Twitter was hacked and the hacker connected my acc with him Email and now I only have access to my Facebook , I’ve spent thousands of dollars on my account and I love PUBGM so much, I really want my account back as I don’t want my money to be gone for nothing I need your support to unlink my hacked facebook from my PUBGM account and signout the hacker from it.. Any required information from me to submit im ready for it. ‎‏Please hurry, the hacker threaten me and said to me that he will banned my acc for 10 years This happened in 08.06.2020 at 17:00 pm ( ksa )
My email in Facebook & Twitter : [e-mail]

THIS IS THE FIRST AND LAST PURCHASE IN MY ACC ( before it got hacked ) :
FIRST PURCHASE AT 17.10.18
Last purchase At 03.06.2020

[storm flume]

If you have encountered an issue with the account unlinking feature, @lucid pecan, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[nova heart]

I got an in game update of 200mb something. As soon as it got updated... My game is downloading 16 resource files in the range of 100-150mb each. Why?

[brittle ridge]

Hey, the support team has been impatient for 37 days, and my game is no longer. If the account is not returned, I will file a lawsuit against the company

[wise bane]

New message pubg but account not return

[storm flume]

If you have encountered an issue with the account unlinking feature, @lucid pecan, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[nova heart]

@polar marsh please help me.. I got an in game update of 200mb something. As soon as it got updated... My game is downloading 16 resource files in the range of 100-150mb each. Why?

[vivid merlin]

@nova heart the resource files are most likely just skins and small patches for the game

[dapper raft]

Well my game keeps crashing 😑

[nova heart]

@vivid merlin but it's not a common update. Why am I the only one getting it? Should I post screenshots?

[vivid merlin]

@nova heart could you please I would like to see

[weary panther]

Hello, I have tried to buy the offer of 8100 uc but it turned out that it is not possible

[nova heart]

This one was normal update

Just after it

[brittle ridge]

@vivid merlin Hey, the support team has been impatient for 37 days, and my game is no longer. If the account is not returned, I will file a lawsuit against the company

[nova heart]

@vivid merlin

[vivid merlin]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
@brittle ridge

[normal fulcrum]

@nova heart It will download 16 packages

[stark walrus]

Hi

[jovial geyser]

One help please pubg

[nova heart]

@normal fulcrum but my question is that it's not a common update right? So I'm just concerned because noone else got it

[brittle ridge]

@vivid merlin My account will not return three times. The information was requested of me and no longer I lost the account 😥

[stark walrus]

I need some help

[brittle ridge]

If there was a direct contact from inside the game, it would be easier, but unfortunately, it is only a bot that takes information only

[normal fulcrum]

@nova heart You get those updates if you reinstall the game or clear data of the game, from device's app settings

[stark walrus]

Halo

[nova heart]

@normal fulcrum no files were altered, and I didn't reinstall or cleared cache or data.

[normal fulcrum]

@nova heart When you reinstall the game or clear data, 1st run gives a small update between 20 to 40 mb depending on device and region

2nd run (restarting the game) will give an update of 500 mb, approx.

Around 200 to 250 mb
Then 16 packages will download

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stark walrus. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@lucid pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark walrus]

I cannot log in to the foreign version
This is because I incorrectly signed in to the Vietnamese version

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @lucid pecan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stark walrus]

And I don’t have a Vietnam version

[normal fulcrum]

@stark walrus Nothing can be done. Account once logged in to VN version can never be used in Global Version. You can still play with your friends who are on Global Version

[nova heart]

@normal fulcrumhmm ok thanks. Even though no files were altered. But because my game still runs fine... I'm okay ... Thanks for your time. 😇

[waxen whale]

My account is linked with facebook and twitter but my twitter have been hacked and the one who hacked it keep login and that thing annoied me what should i do please ?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @waxen whale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stark walrus]

@normal fulcrum i know but I don’t have a Vietnam version

[normal fulcrum]

Well nothing cam be done now @stark walrus

@jovial geyser Did you gave them proper address?

[jovial geyser]

@jovial geyser Did you gave them proper address?
@normal fulcrum ok bro I only get cap

[normal fulcrum]

Ok

[waxen whale]

I need help guys any one can answer me ,

[jovial geyser]

Not come bike phone headphones bag

[crisp turret]

@waxen whale , you can Change the password of your Twitter account and can backup it

[normal fulcrum]

@waxen whale Read message by Machete amd follow the steps

[stark walrus]

@normal fulcrum I paid a lot of money and now I want to help my account cannot go like this

[jovial geyser]

Help me please

[normal fulcrum]

@jovial geyser That's totally on luck

[waxen whale]

I can't my twitter account hacked

[normal fulcrum]

@stark walrus You can contact customer support in-game foe further information

@waxen whale Read message by Machete 2.0 and follow the steps

[jovial geyser]

@jovial geyser That's totally on luck
@normal fulcrum this event I'm win bro pubg only send cap

[normal fulcrum]

@jovial geyser It will reach you soon. Delay is happening due to lockdown situation in multiple countries

[waxen whale]

I can't understand what he says that's my first time for me in discord

[inland zealot]

Can anyone say me
How to turn off universal mark sound??

[jovial geyser]

No this diwali

[normal fulcrum]

@waxen whale Click on #faq, look for sub-point 2.5

@inland zealot In basic settings, you can turn on Universal Marker

[jovial geyser]

@jovial geyser It will reach you soon. Delay is happening due to lockdown situation in multiple countries
@normal fulcrum

[normal fulcrum]

@jovial geyser You already received it?

[jovial geyser]

Bro please help me

Ontt cape > @jovial geyser You already received it?
@normal fulcrum only cap received bro

[inland zealot]

@normal fulcrum I'm not asking that

[normal fulcrum]

@jovial geyser What else have you won?

[inland zealot]

I want to turn off the lady sound

[normal fulcrum]

@inland zealot Can you be more specific? What lady sound?

[inland zealot]

Enemies ahead sound

Is it UI sound?

[jovial geyser]

@jovial geyser What else have you won?
@normal fulcrum bag bro

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

You can't turn them off @inland zealot. If you don't wanna hear those from a team mate, mute them. But you won't be able to hear them talk as well

[night cloak]

I don't need the msg above

[inland zealot]

Djd u understand my question? @normal fulcrum

[jovial geyser]

Bro image not include cap Bro

[night cloak]

I'm asking if there is any way for me to see the list with people ba ..ned from 4/06

[normal fulcrum]

@night cloak That's an automated response. Thw question you're asking, the list isn't available

@jovial geyser What did you win?

[inland zealot]

Ok so removing UI will remove Enemy ahead sound and as well as teammates sound?? @normal fulcrum

[jovial geyser]

@night cloak That's an automated response. Thw question you're asking, the list isn't available
@normal fulcrum bag bro

[normal fulcrum]

@inland zealot No. If you turn off UI, it will remove sounds of clicks in lobby

[inland zealot]

@normal fulcrum do u know how to remove that enemy ahead sound

[jovial geyser]

@jovial geyser What did you win?
@normal fulcrum bag Bro please reply me

[night cloak]

will it ever be available?

[waxen whale]

Where i can sent this information

[bold siren]

To customer service, @waxen whale.

[elfin canopy]

In-game customer support,@waxen whale

[thick mesa]

Hi i have problem with my account when i try to sign in it is open as a new account (Twitter only)(Facebook disable)
Name : DēēEēēX
ID : 534961732
I connected with someone here he told my connect with the company insaid the game then they told my you have to creat new character and then connect with customer service so am i right or what ?

[jovial geyser]

Te > @night cloak That's an automated response. Thw question you're asking, the list isn't available
@normal fulcrum Help please bro

[storm flume]

Sebastian is AFK: AFK - 2 minutes ago

[elfin canopy]

@jovial geyser what's the issue?

[bold siren]

Did you try to contact the customer service, @thick mesa?

[elfin canopy]

You can contact customer support from the login page if you cannot login to your PUBGM account,@thick mesa.

[thick mesa]

@bold siren not yet should i creat new account in same Twitter account ?

[elfin canopy]

That's an old event,@jovial geyser, what about it?

[neat agate]

5224171269

[jovial geyser]

@jovial geyser what's the issue?
@elfin canopy

Pubg is very bad

[thick mesa]

@elfin canopy yes but boot answer me !

[bold siren]

Do it and contact with customer service, @thick mesa.

[floral moon]

Any update about this issue???

[thick mesa]

@bold siren it is not customers service becouse I couldn’t enter the account

@bold siren i just connect with that on logg in page

[elfin canopy]

No updates yet,@floral moon

@thick mesa contact customer support and explain your issue

[polar marsh]

@stable gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@jovial geyser You didn't recieve the reward yet?

[thick mesa]

@elfin canopy I explain to them and they said you have to creat new account in same Twitter to connect with customer service but is that true ?

[jovial geyser]

@jovial geyser You didn't recieve the reward yet?
@elfin canopy cap only received bro

[elfin canopy]

Do as they say,@thick mesa

[untold turtle]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @untold turtle. Remember to read through #faq before asking questions in the support channels.

[floral moon]

@elfin canopy today i lost my 2nd WEEKLY 200RP CRATE... and total lost 13 Daily RP Missons

[jovial geyser]

B > @jovial geyser You didn't recieve the reward yet?
@elfin canopy bro cap not include this image bro

[thick mesa]

@elfin canopy ok lets see thanx

[steady sphinx]

your other account have owned the subscription

[untold turtle]

By mistake I changed my account management to under 18 I’m 20 years old I’ll be 21 this September please help me it will keep giving me breaks I don’t need any breaks please help me!

[steady sphinx]

I can't buy prime plus subscription

[elfin canopy]

@floral moon I can't help you about it. ;-;

[untold turtle]

By mistake I changed my account management to under 18 I’m 20 years old I’ll be 21 this September please help me it will keep giving me breaks I don’t need any breaks please help me!

[jovial geyser]

@floral moon I can't help you about it. ;-;
@elfin canopy bro tell me

[untold turtle]

Please help me

[elfin canopy]

You need to wait for 30 days before you can change again,@untold turtle.

[steady sphinx]

When i try to buy prime plus subscription. It says me your other account have owned the subscription

[untold turtle]

Can’t I change it before 30 days I can’t wait for 30 days please I play for like hours but now it will keep giving me breaks

Please

[elfin canopy]

@jovial geyser it's not necessarily all the rewards are mentioned in the picture. It was included inside the page.

[steady sphinx]

Anybody help me

[untold turtle]

Please I beg you

[polar marsh]

@median swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@untold turtle you need to wait for 30 days. There is no other option.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @steady sphinx. Remember to read through #faq before asking questions in the support channels.

[jovial geyser]

@jovial geyser it's not necessarily all the rewards are mentioned in the picture. It was included inside the page.
@elfin canopy

[steady sphinx]

Where to ask questions?

[untold turtle]

How many hours can I play in a day?

Now?

And for how long I’ll get a break?

[polar marsh]

@median swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jovial geyser]

This only received this image include bike headphone bag phone

[floral moon]

@elfin canopy where is solution??

[elfin canopy]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @median swallow

[untold turtle]

@elfin canopy for how long can I play in a day now?

And for how long I’ll get a break

[steady sphinx]

Nobody is helping me

[elfin canopy]

Under 6 hours,@untold turtle

[median swallow]

Thanks @elfin canopy

[elfin canopy]

Ask your question,@steady sphinx

[untold turtle]

Can I play straight 6 hours?

[elfin canopy]

No,@untold turtle

[steady sphinx]

When i try to buy prime plus subscription. It says me your other account have owned the subscription

[untold turtle]

For I’ll get breaks in between?

Breaks will be how long?

[elfin canopy]

Probably yes,@untold turtle. I don't know.

[floral moon]

Can i post video of all PUBGM DISCORD SUPPORT HISTORY to YT.???

[untold turtle]

Please can you tell me the detail for how many hours I can play once and then how long break I’ll get?

[steady sphinx]

Anybody answer me

[karmic trench]

@steady sphinx try buying it with any other email id

[elfin canopy]

@steady sphinx have you used that email to subscribe to your other account?

[steady sphinx]

Yes

[floral moon]

@steady sphinx so GAME OVER

[elfin canopy]

Use another email,@steady sphinx.

[steady sphinx]

No no i am going to buy at first time

I just buy uc with the email

[elfin canopy]

Can i post video of all PUBGM DISCORD SUPPORT HISTORY to YT.???
@floral moon make sure to hide usernames for privacy reasons.

[floral moon]

I am just joking

[steady sphinx]

I am serious

[elfin canopy]

@steady sphinx can you post a screenshot of the error?

[floral moon]

I need only my account log in

[steady sphinx]

I thinking about to uninstall discord

[real basin]

@somber solstice i need your help. please dm me please

[elfin canopy]

@real basin what's the issue?

[real basin]

@blazing saddle i need your help, please dm me

[floral moon]

@elfin canopy some moderetors are say new update are soon... Aproxdate of update???

[storm flume]

We currently do not have a specific release date for the upcoming update, @floral moon. Once we do, we will publish further information in #news.

[elfin canopy]

@real basin what's the issue?

Please do not mention the admins.

[real basin]

i not get reply from pubg support team

[elfin canopy]

What's the issue?

[steady sphinx]

Thank you everyone i understand little much from here

[cloud rain]

When will the Andy character release date

[floral moon]

I need solution about my issue... Reporting since 28th may @blazing saddle

[real basin]

see this

[elfin canopy]

@real basin please post a screenshot.

[cloud rain]

Anyone say when is Andy character release date

Pls say

[karmic trench]

@cloud rain not fixed till now

[cloud rain]

@karmic trench kk

[storm flume]

We currently do not have a specific release date for the upcoming update, @cloud rain. Once we do, we will publish further information in #news.

[steady sphinx]

When will Premium create comes

[elfin canopy]

Try using another email,@steady sphinx.

[karmic trench]

@steady sphinx 21 june

[real basin]

@elfin canopy please look this

[steady sphinx]

Thank you everyone

Bye bye

See you again

[late tree]

How can I fix my mic glitch it is very annoying

[mighty zinc]

It's stl not linked...

<@&639889499718942720>

[elfin canopy]

@real basin have you linked your email/phone number to your PUBGM account?

[steady sphinx]

I am having one issue . That unlink account options is not showing

[storm flume]

If you have encountered an issue with the account unlinking feature, @steady sphinx, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@astral mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[late tree]

How to solve my mic glitch it is occurring more frequently

[real basin]

@fleet veldtve yes

[elfin canopy]

What's the issue, @astral mantle?

[real basin]

@elfin canopy please dm me

i provide all proof

[bronze flint]

Pls fix mic and speaker glitch happen very often...

[steady sphinx]

I don't lost my account. I have linked with twitter and google play . I want to unlink my account from twitter . But there is no unlink options. Pubgm customer care didn't take it seriously

[storm flume]

If you have encountered an issue with the account unlinking feature, @steady sphinx, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

Try repairing your game,@late tree.

Also fill out this form.
https://bit.ly/2X3CpmH

@real basin then you can login via your linked email/phone number to your account.

[steady sphinx]

Ok

Thak you

[elfin canopy]

@bronze flint
Try repairing your game and fill out this form.
https://bit.ly/2X3CpmH

[steady sphinx]

Unlink features is disabled. Now i understand

[grizzled fjord]

Will this game ever support 60fps for android mobiles? I mean for "worse" mobiles than ROG, BlackShark, Pocophone etc...

[real basin]

derat team, i count login via mail or phone number, that why i send mail to support team

[steady sphinx]

Ok bye

[bronze flint]

@elfin canopy tried for 3 or more..

[elfin canopy]

@steady sphinx

[steady sphinx]

Goodnight

[real basin]

please have a look

[elfin canopy]

Do fill out that form,@bronze flint.

[real basin]

Dear Team,
From 16/05/2020 to still date i repeatedly request a pubg team for my account issue. Please read my mail.

My PUBG Account UID : 5328374723. on 16/05/2020 my facebook and pubg account both are hacked.
Also I have an email Address & mobile number link to the same pubg account.
My facebook was disable. That is why I request the pubg team to change my login access from facebook to my link details ( mobile or email).

For verification i provide my UC parches Document, email link proof, also if your team needs my id & address proof i also can share the details.

Please Note : If your team does not want to return my pubg account, then i request to team as per my documentation please delete my pubg account ( Account UID : 5328374723.). No one can't use the account.

Please look the matter, now the hacker uses my pubg account.

[urban comet]

How much is the maximum

[elfin canopy]

I'm not working for Tencent/PUBGM,@real basin.

Do you have access to your PUBGM account via email/phone number?

[cloud rain]

Bro when will the suplay crate will come plz say

[hoary garden]

Hi

[gloomy dagger]

When will island 2.0 come

[feral knoll]

@grizzled fjord PUBGM supports 60fps it depends whether your device support it or not.

[cloud rain]

when will the suplay crate will come plz say

when will the suplay crate will come plz say

@real basin bro how to get verified

[grizzled fjord]

@grizzled fjord PUBGM supports 60fps it depends whether your device support it or not.
@feral knoll my phone has specifications for 60fps+(on others games) but i cant run it

[elfin canopy]

@real basin do you have access to your PUBGM account via email or phone number?

[cloud rain]

@elfin canopy how to get verified

[storm flume]

We currently do not have a specific release date for the upcoming update, @gloomy dagger. Once we do, we will publish further information in #news.

[elfin canopy]

Do you mean premium crates,@cloud rain?

It will be available on 21st June.

[feral knoll]

@grizzled fjord in pubgm you should see extreme in FPS section.

[grizzled fjord]

I see only high

Not ultra or extreme

[cloud rain]

@elfin canopy how to get veryfyed in pubg

[gloomy dagger]

@grizzled fjord your phone can't handle

[elfin canopy]

Verified,@cloud rain?
Can you explain.

[cloud rain]

@elfin canopy in pubg bro

[urban comet]

How much is the limit

[elfin canopy]

What do you mean by verfied,@cloud rain?

[real basin]

@elfin canopy i think you not understnd my english. i have link with my email & phone number, but when i try t login via mail or phone number the otp not come , so i send mail to pubg team for they are give me access to i login via mail or phone number. but they are not fix it. and last 1 month i am waiting for this.

[grizzled fjord]

My phone can handle 60fps+ everywhere... My phone is better than my ipad 2018

But i cant even reach high fps

[hexed jasper]

I would like to thank pubgm team concerning hackers i made a video proof for 2 hackers but i couldn't post it cause they were banned before me trying😁

[fierce star]

When will the 2.0 map come out

[cloud rain]

when will the erangle 2.O will come

[real basin]

hacker use my account. but pubg support team dont care of it

[elfin canopy]

Try contacting customer support from login screen,@real basin.

[gloomy dagger]

@grizzled fjord specs ?

[grizzled fjord]

I will send it to dm

[elfin canopy]

It means 60 fps is not available for your device yet,@grizzled fjord.

[feral knoll]

@grizzled fjord change graphic to smooth and see if you can see it

[grizzled fjord]

I have smooth wait

[real basin]

@elfin canopy lot of time i try. see my mail subjet

[storm flume]

We currently do not have a specific release date for the upcoming update, @fierce star @cloud rain. Once we do, we will publish further information in #news.

[grizzled fjord]

I just asked if it will support phones "worse" than poco or smth like that

[real basin]

from 18 may to still today i send mail all team

[urban comet]

How much is the limit
@urban comet

[elfin canopy]

@grizzled fjord we don't know.

@urban comet I do not know about it.

[real basin]

@simple pebble please contact admin for help me of this

[polar marsh]

@fierce star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plush spindle]

<@&481161015728406538> error is coming in my pubgm...whenever i open my mic game start lagging badly??

[real basin]

@elfin canopy please contact admin for help me of this

[elfin canopy]

Please refrain from mentioning the moderator's role unless there is a moderator required for quick action in the channel. The role is made mentionable for emergency purposes.
Missusing this mention will lead to a stricter moderation actions, @plush spindle

@plush spindle try repairing your game.

[night cloak]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.@real basin

[plush spindle]

but how @elfin canopy

[loud dawn]

Hi
Is there any way to get back my guest account

[elfin canopy]

Login screen,@plush spindle.

"Routine repair"

[plush spindle]

hmm ok

[upper kiln]

Why PUBGM korean version players are in global version..They have totally different(higher) crate odds..Why global version and korean version is mixing??

[pure stump]

Please, the validity period of the offer LUCKY SPIN. (AKM)’ Desert fossils

[prime void]

Does anyone know how to move the placement counter in war mode its in the way of my shoot button and it sometimes doesn’t let me press the button

[opal basalt]

Anyone here i need to report some Noob that teams Up In solo and killed je

[feral knoll]

@opal basalt you can report them ingame

[opal basalt]

Well nothings happen

I have as proof

Ss*

[feral knoll]

thats the only way to report players who are teaming in solo mode.

[karmic trench]

@opal basalt but the ingame report button works i reported two cheaters and they got suspended in a second

[opal basalt]

Well

Minee doesnt

In every match i diecuz of team up players

[elfin canopy]

Report them via in-game report system.

[brittle valley]

Admin

[pure stump]

Please extend the offer period LUCKY SPIN. (AKM) "Desert Fossils

[opal basalt]

Did

[crystal rain]

Will andy will come in july or in june only

[storm flume]

We currently do not have a specific release date for the upcoming update, @crystal rain. Once we do, we will publish further information in #news.

[elfin canopy]

What's the issue,@brittle valley?

[brittle valley]

@vivid merlin can you send to me on messege

[elfin canopy]

Post about it in #old, maybe? @pure stump

[brittle valley]

@elfin canopy are you admin

[elfin canopy]

No, I am not.

What's your issue?

[brittle valley]

@elfin canopy i get the band on my account

For the second time.

[night cloak]

For 10 years@brittle valley

[brittle valley]

@night cloak yas

[polar marsh]

@brittle valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

No begging,@daring forge

[stark walrus]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stark walrus. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@stark walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mint rivet]

#pupg_full_haker

[pure stump]

Please extend the offer period LUCKY SPIN. (AKM) "Belize Desert Fossils😭😭😭

[storm flume]

Hello, @mint rivet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

You don't have to spam it, @pure stump.

You may post about it in #old

[night cloak]

Next time you spam that will be a mute @pure stump

[alpine brook]

i wasn’t get any mythic item till now from creates. Got lucky frame though.

What is this pubgm. I'm very disappointed

[elfin canopy]

Feel free to post about it in #old, @alpine brook

[alpine brook]

Sure. Thank u ☺

[hot vapor]

I had filed a report about a player who was clearly cheating. The game shows that he’s being monitored. Is that it?

[elfin canopy]

Being monitored means your they are checking in-game data of that player, if found suspicious, they'll be punished accordingly, @hot vapor

[hot vapor]

How long does that take? It’s been a week.

[serene heath]

Andy character release date?

[feral knoll]

@serene heath we dont know.

[serene heath]

Okay thanx.

[storm flume]

We currently do not have a specific release date for the upcoming update, @serene heath. Once we do, we will publish further information in #news.

[feral knoll]

@hot vapor depends on number if requests maybe longer.

[elfin canopy]

It may take some time,@hot vapor.

[hot vapor]

I’ll really lose my hope in the game, if this guy gets to go scot free. I usually don’t bother reporting because I believe people are really skilled...but this particular report, really got to me. Anyway. Cheers.

[karmic trench]

I want to ask that whenever i report mobile cheaters ingame they get instant suspension in 1 sec but emulator cheaters don't inspite of reporting endless times

[alpine brook]

@elfin canopy how can i get permitted to send msg on #cheater-reports

[vivid merlin]

get level 10 for the rare role @alpine brook

[elfin canopy]

It's closed as of now

[alpine brook]

@vivid merlin i'm just lvl 2 😅😅😅

[karmic trench]

@elfin canopy ?

[elfin canopy]

Keep chatting in #chat / #pubg-mobile depending on the context.

@karmic trench yes?

[karmic trench]

@elfin canopy look at the msg i just sent

[elfin canopy]

The process is same for every player,@karmic trench

[hot vapor]

Also when will the premium crates be back?

[vivid merlin]

june 21

[karmic trench]

@elfin canopy is smartgaga a emulator of tencent?

[elfin canopy]

No.

Only Gameloop Emulator is recommended using any other Emulator may lead to suspension.

[karmic trench]

@elfin canopy all cheaters use smartgaga bcz gameloop detects hacks easily

[elfin canopy]

An increase in cheating activities have recently been discovered among unauthorized emulators. As such, GameLoop players are now paired only with other GameLoop players, while non-GameLoop-players are paired only with other non-GameLoop-players,@karmic trench.

[hot vapor]

@elfin canopy Are your from PUBGM support, or just one of us? 😅

[elfin canopy]

They're mostly paired together, that's why we recommend using Gameloop Emulator only.

Using any other Emulator is basically cheater Vs cheater (which ofcourse will lead to account suspension at some period), @karmic trench

Just voluntarily helping server memebers here,@hot vapor.

I'm not from PUBGM support.

[karmic trench]

@elfin canopy okay thanks

[hot vapor]

Gotcha!

[alpine brook]

Why a flaship like samsung s8+ supports oy high frame rate & hd graphics?
Though the display support 60hz. It always shows this option will available soon, but it never comes.

[feral knoll]

@alpine brook it depends on your device not pubgm.

[glossy sable]

Imagine complaining about only having HD graphics.

[alpine brook]

@glossy sable frame rate is important.

[glossy sable]

Welp, that's just your device.

[alpine brook]

Playing this game on 30fps is so hard. G(f)x also illegal.

[hot vapor]

There’s a red dot on the mother clucker tab, and it doesn’t go away. My OCD is killing me. Anyone know how to get rid of it?

[night cloak]

can anyone know the magical words to get guns first at georgopool??

[elfin canopy]

Click on it,@hot vapor

[dusky isle]

My friend only get 300+ ping in all servers our main server is Asia that thing started from 2 days

[hot vapor]

@elfin canopy did that.

[elfin canopy]

Screenshot,@hot vapor?

@dusky isle can you post screenshot of their internet results? Along with jitter and latency.

[dusky isle]

I can't

[elfin canopy]

Loot fast,@night cloak, maybe? You may use #pubg-mobile for further PUBGM related discussions.

[dusky isle]

But internet is fine because his brother is also playing with same sim network and he gets good ping

[elfin canopy]

@hot vapor you collected the Spoiler gift?

[hot vapor]

Yes

The premium crate coupon.

[elfin canopy]

@dusky isle try DNS. Subpoint 4.5 of #faq

Yes,@hot vapor

[hot vapor]

Collected @elfin canopy

[elfin canopy]

Maybe it's because you've started the spins, @hot vapor. Not sure though :-/

[dusky isle]

Ok I will tell him

[alpine brook]

No red point here. Maybe you've to spain one time

[elfin canopy]

That's purchase bonus

[hot vapor]

@alpine brook that’s because you’ve bought the vector for 180 UC.

[alpine brook]

Oops
My mistake

[hot vapor]

I haven’t. So it shows a dot there too. But I know why that shows. The chicken treasure, I don’t 😭

[alpine brook]

Just check, maybe it’s because of you've available spain treasure voucher.

[elfin canopy]

Try clicking on all the available rewards,@hot vapor

[hot vapor]

@alpine brook I used the spins only because of the vouchers, was barely 20 UC 😝

[night cloak]

My friend has a bug when he follows someone to jump he gets knocked he has to jump alone

[amber girder]

For how long will I be muted?

[hot vapor]

@elfin canopy Weird. Restarted the game, and it went away.

[amber girder]

?

[elfin canopy]

@amber girder what's the issue?

@hot vapor Good. Lol

[amber girder]

For how long will I be muted?
@amber girder ^

[elfin canopy]

Muted for what exactly?

[night cloak]

Look at my q pls@elfin canopy

My friend has a bug when he follows someone to jump he gets knocked he has to jump alone
@night cloak

[amber girder]

I’m pretty sure because I said the same word 3 times all caps

It was about 12 hours ago tho

[elfin canopy]

Auto mute probably,@amber girder.

It lasts for 10 minutes.

[amber girder]

But it’s been 12 hours

[elfin canopy]

@night cloak jump from where?

[night cloak]

Airplane

[elfin canopy]

Post it in #old, @night cloak.

@amber girder is this your another account?

[amber girder]

No

Oh wait

I’m fine now

Did u unmute me?

[elfin canopy]

You weren't muted for 12h, if you got auto-muted it lasts for 10mins, @amber girder

[versed sorrel]

Helli

Hello guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @versed sorrel. Remember to read through #faq before asking questions in the support channels.

[versed sorrel]

I have made a video of cheater and his teammates who were pushing ranks where can i post it.

[storm flume]

Hello, @versed sorrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[alpine brook]

@versed sorrel you already reported him.
You can fillup cheater-report form also

[elfin canopy]

The #cheater-reports cannel is closed, you may use this link to report them, @versed sorrel.

http://cheater-report.pubgm.cc

[versed sorrel]

@alpine brook how did u known

[alpine brook]

@versed sorrel watched the video you've sent here

[polar marsh]

@wild tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[versed sorrel]

It got removed.

[somber solstice]

@sacred sky Alas, I am unable to help you beyond telling you to contact the customer service again in-game. I am not employed by Tencent Games, none of the staff here are(unless they have the Tencent Staff role, but those are only community managers; they are not able to handle billing or account issues), and I don't have access to player data. I am sorry, I would like to help you better, but I simply can't.

[elfin canopy]

Maybe you didn't follow the format provided in pinned message in that channel,@versed sorrel.

You may use this link http://cheater-report.pubgm.cc to report them.

[sacred sky]

Well thanks for explaining

[limber yoke]

Sir whats scam is going on in pubg tournament why are u selling spot why team with average 25 getting qualified and we with 32 not some have 8 chicken we had 13 out of 15 is it okk we worked hard grinded all night whats goin on

Plz reply

[elfin canopy]

We are not affiliated with PMIS,@limber yoke.

You may email them regarding your query at [e-mail]

[limber yoke]

Everyone has same reply and no reply on mail wow 3 day yet no reply

Latest ios

[elfin canopy]

Not you, my bad.

What's the build no of your game,@fading robin ?

[fading robin]

I guess you are asking this?

[elfin canopy]

Android/iOS @fading robin ?

[fading robin]

Android

[elfin canopy]

Clear cache and repair your game.

[fading robin]

K I'll try now
Wait

[gloomy dagger]

@fading robin is your account is also login in iOS

?

[fading robin]

Clear cache and repair your game.
@elfin canopy
Same error

@fading robin is your account is also login in iOS
@gloomy dagger
Nahh

[elfin canopy]

You used some other device to login,@fading robin?

[fading robin]

Will i not be able to play in this one??

[elfin canopy]

What's your login method?

[fading robin]

Google play

[elfin canopy]

Update Google play, clear play-store cache and reinstall the game.

[fading robin]

Google play is up-to-date

I'll reinstall the game.
Wait

[elfin canopy]

Can you login in your other device?

[gloomy dagger]

Where is discord support channel ?

[fading robin]

Game is installing...

Can you login in your other device?
@elfin canopy
I haven't tried

[elfin canopy]

It has been removed temporarily,@gloomy dagger.

We apologize for the inconvenience caused.

@fading robin try login in your other device.

[fading robin]

In emulator??

Gameloop??

[elfin canopy]

Oh! Emulator, yea try doing that,@fading robin.

[fading robin]

Yeah i have emulator so I'll try that.

[gloomy dagger]

So where I can talk about Discord problems ?

[upbeat juniper]

Hi there I have a guild and I need some ID cards to have the same tag please cane you help me "?

[elfin canopy]

You may report it here,@gloomy dagger.

What,@upbeat juniper?

[gloomy dagger]

I am not using emulater so why I got emulater role ?

[upbeat juniper]

How can I have some I’d cards to my guild

@elfin canopy

[mighty zinc]

@lime juniper but it still hasn't linked..

Pls help..

[fading robin]

Update Google play, clear play-store cache and reinstall the game.
@elfin canopy
Did it.. still same error

[high rivet]

I just got disconnected with a message saying “We have terminated your connection because of a data error with your client, Please check your network connection and try again.”

What could be the reason for this and how do I fix it exactly?

My network is fine

[kindred zinc]

My account was hacked which is now recovered by the help of tencent games but as soon as I received a message of my account recovery and I logged into my account my account was already banned for 10 years while I never violated or broke any law. If any violations were made it may be was by the hacker. I requested to please check the activities that cause my account to be banned those were before my account was recovered and I never violated any law. Please Unbenned my account so I could continue enjoying this game. Regards and thanks.

ID: 5549072211
Nickname: GreatKillerboy
Email: [e-mail]

[tidal dirge]

@elfin canopy
Did it.. still same error
@fading robin welcome... you, me along with dozen other people have been reporting the same issue. I’ve been waiting since 12 days for issue resolution. Hopeless case here and ingame CS both.... issue still not resolved.

[vivid merlin]

you can put that in #old. @twin ruin

@kindred zinc try to contact customer service again and let them know that the account was banned while it was hacked

[hallow fog]

Dear Pubg Mobile Company,

the company has been addressed regarding my hacker account, and this topic has not been answered, asking you to cooperate with us to solve this problem, that I am facing a breakthrough by people who are staying in another, and my account has been hacked, and my email has been changed, so I request from Your Excellency, respond to him to solve this problem. If I do not find the answer, I spent a lot of money in my account.

[vivid merlin]

@hallow fog please contact customer service and let them know that the account has been hacked

[night cloak]

hackers

how to report hackers??

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[twin ruin]

you can put that in #old. @twin ruin
@vivid merlin ok thanks

[elfin canopy]

If it's about the unlinking issue, please wait patiently,@mighty zinc

[storm flume]

You can now access #emulator-chat and #emulator-support, @fading robin. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[elfin canopy]

@gloomy dagger you may revert the action by reacting to Emulator in #613267301243944960

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @high rivet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@kindred zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@cinder ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left jolt]

Is there a way to look back which user/id killed you in a classic match?

Unfortunately the death reply doesn't show the player's name or ID

[elfin canopy]

Spectate option, if you don't choose the death replay

[left jolt]

Ah darn!

[polar marsh]

@hearty plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

And no there is not any other option to see the numeric ID in after choosing death replay, @left jolt.

You may post about it in #old to add character ID while watching death replay, if you want.

[frosty ravine]

Hi

[elfin canopy]

@frosty ravine

[left jolt]

I see, thanks for the information. I'm glad I reported the player using the in game option. Because I had my recorder on to capture the death reply footage until I noticed that the numeric ID was missing.

[frosty ravine]

It's linked to my Facebook account and I just want to unlink it

[elfin canopy]

Not possible atm,@frosty ravine.

[polar marsh]

@frosty ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@left jolt report button in below if your screen when you die ( press it ) its will show only who killed you

[cosmic hedge]

Some one wrongfully added his email account in my pubg id. How can I remove it? As he is not removing it.

[elfin canopy]

It is not possible to remove it as of now.

[cosmic hedge]

Any other way to I can solve this issue?@elfin canopy

[elfin canopy]

@cosmic hedge

[halcyon mortar]

Please help from your presence. You have canceled the connection account from the game and I cannot access my account. Please return my account please.

[elfin canopy]

Contact in-game customer support regarding the issue.

[light quiver]

Carlo entered the bug. The score does not increase.

[hasty flicker]

#cheater-reports 5118756169 this guy is using hacks. No recoil auto aim

[storm flume]

Hello, @hasty flicker!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

What's the issue,@light quiver?

[abstract grove]

Full of Hackers

Dear tencent team...You splitted the servers ...thats good for gameloop
players...whoever for pheonix and PrimeOS Users they fight every math a
total of 20-30 hackers that have all hacking features.They letterly
destoyed us and you just only say ..."switch to gameloop"
You should know that pheonix and Prime OSs are better than your emulator
first no hacks can be used on them second they give the full power of the
pc with allover constant 60 fps So please think about it.we cant affort
good pcs to use gameloop .but you can make a new Android x86 enviroment
with your "Anti-cheat". This will make game as smooth as in pheonix and
prime OSs ...we love we appreciate your work, appreciate us

Help Pheoinex PrimeOSs users

We play fair we can help you ❤

[light quiver]

The score of the character of Carlo did not increase.

@elfin canopy

[elfin canopy]

Report the bug in-game,@light quiver

You may also post about it in #old

[storm flume]

Hello, @abstract grove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Only Gameloop Emulator is recommended using any other Emulator may lead to suspension

[night cloak]

I cant buy on my main account but I can buy on my alt, with THE SAME payment account, no I'm not using midasbuy since I only have currency on Google pay, what do I do?

[halcyon mortar]

Please help from your presence. You have canceled the connection account from the game and I cannot access my account. Please return my account please.

[void coral]

I talked a lot. I want help exposing my Facebook account, the game is linked to an email and phone number. What should I do?

[halcyon mortar]

Please help from your presence. You have canceled the connection account from the game and I cannot access my account. Please return my account please.

Please help from your presence. You have canceled the connection account from the game and I cannot access my account. Please return my account please.

Please help from your presence. You have canceled the connection account from the game and I cannot access my account. Please return my account please.

[night cloak]

Hi i need help i am not able to enter room matches from dubai it is always struck at loading screen any solution all my tournament are cancelled due to this

[void coral]

؟؟؟

I talked a lot. I want help exposing my Facebook account, the game is linked to an email and phone number. What should I do?

😩

[opal basalt]

Hello anyone here

My frend id Got hacked is There any way to recover it

[neat grail]

How did it get hacked

[void coral]

:*

[opal basalt]

Hacked

Idk how to hack

The guy changed his game name and everything

[neat grail]

How did your friends account get hacked by social media?

[opal basalt]

Yea

[neat grail]

Follow 2.8 in #faq then.

[scenic tapir]

Is it me or server are broken

I can't hear my teammates

And it's just disconnecting us from game

[vivid merlin]

@scenic tapir try to do a routine repair

[winter wigeon]

Hi when i try to shop with my account in PUbG i recieve this message

But when i log with other account i dont have this message

[vivid merlin]

https://www.pubgmobile.com/pay/

use this or try midasbuy @winter wigeon ^

[winter wigeon]

@vivid merlin thanks for your answer but now i can just use my balance in app stor.

[vivid merlin]

@winter wigeon that message mainly occurs due to issues on apple's part.

[winter wigeon]

@vivid merlin ok 👌 thanks but i have this message only in my account with other account non

[vivid merlin]

@winter wigeon try to contact apple first, if they say nothing is wrong you can try to contact in-game support

[pulsar dagger]

Thank you pubg mobile for this safe game and thanks for the very strong protection against penetration..

[timber agate]

hey i was playing classic matches and i had just swam across the river in between military base and the small compound in between the two gas stations then out of no ware in there a dacia with a full sqaud these guys just showed up and lazerd us even tho we had just got a drop with full level three helmets and vests it was like they knew were our specific spot on the map was there ID's are 5782046173/5409435032/5341346428/5280266450 also if you need my id it is 533057262 sry for the long sentence