questions

[split mulch]

İ am having a problem with my player

[idle wraith]

I am facing a microphone problem in pubg m Can you help me?

[split mulch]

He walks slow

[polar marsh]

@elfin fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[agile thorn]

When I on my mic why my game sounds go so Low
.

[night cloak]

I want to file a report against a cheater i have video proof too ..

[dull cove]

@night cloak cheater-report.pubgm.cc or #cheater-reports

[bronze flint]

The mic glitch is increasing day by day. I have facing issue in lobby too. Do something... @polar marsh

[leaden bone]

Anyone getting 10 min bans?

[spring zephyr]

@leaden bone Can you upload the ban message please.

[elfin canopy]

Read subpoint 4.11 of #faq, @leaden bone

[leaden bone]

@elfin canopy Did that.

It's related to jailbreaking though.

[elfin canopy]

No, it's "data connection Error"

[leaden bone]

Yeah it occurs when I am jailbroken.

[elfin canopy]

#questions message

This should solve the issue.

[leaden bone]

@elfin canopy Tried that, it doesn't work though.

[night cloak]

Fix the auto maching it's so bad

[mighty zinc]

@normal fulcrum Excuse me..

I still haven’t got my account back..

[storm flume]

If you have encountered an issue with the account unlinking feature, @mighty zinc, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[pastel oyster]

@storm flume I already try this but happen again

[night cloak]

Unlink feature we need

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[shadow badge]

my account has been banned for 10 years
because i join a match with random team

[polar marsh]

@shadow badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@mighty zinc you are not the only one 😪31days worst customer service .

[regal mirage]

Facebook youth not satisfied opens a new game Manshan Contact customer service to recover my lost account
I didn’t turn on the game, I deleted the game, I came back, I scanned Elvis and the data is complete and I settled a routine repair and I didn’t benefit what I do. I see a way pleading_face

[storm flume]

If you have encountered an issue with the account unlinking feature, @regal mirage, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[regal mirage]

Facebook youth not satisfied opens a new game Manshan Contact customer service to recover my lost account
I didn’t turn on the game, I deleted the game, I came back, I scanned Elvis and the data is complete and I settled a routine repair and I didn’t benefit what I do. I see a way

[storm flume]

If you have encountered an issue with the account unlinking feature, @regal mirage, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[regal mirage]

🥺

[mighty zinc]

@night cloak same :)

[wary belfry]

Plz help me

[steep jasper]

@everyone i need help does anyone have pubg

on pc

[wary belfry]

@everyone who help me to recover my lost account

[storm flume]

If you have encountered an issue with the account unlinking feature, @wary belfry, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[steep jasper]

@everyone i need help does anyone have pubg
on pc

[feral knoll]

@steep jasper you mean emulator?

[steep jasper]

no i need some files

like one file

[feral knoll]

what file ?

[steep jasper]

can u get it for me pls

[feral knoll]

you can reinstall it

[steep jasper]

i have tried it it dont work

[floral moon]

Same issue with my Friend

[spring zephyr]

@steep jasper What's the issue?

[steep jasper]

do u have pc

[storm flume]

You can now access #emulator-chat and #emulator-support, @steep jasper. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[feral knoll]

@spring zephyr he means pubg steam

[steep jasper]

yeah i do

[feral knoll]

[spring zephyr]

@steep jasper This is the server for PUBG Mobile, not PUBG PC.

[steep jasper]

do u know pubg pc server

[spring zephyr]

Yes, I do.

[steep jasper]

can i have it pls

[spring zephyr]

@steep jasper And use discussion channel for conversations.

[steep jasper]

aaaahahahah

[small berry]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @small berry. Remember to read through #faq before asking questions in the support channels.

[fluid veldt]

When premium crate will back

[spring zephyr]

21st june.

[fluid veldt]

@spring zephyr tq

[dense pollen]

Help mi

[feral knoll]

@dense pollen please translate it to English.

[solemn cloud]

I need help, I didn't do anything, and my account was rated

[polar marsh]

@solemn cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@dense pollen You got banned for teaming up with hackers. We can't do anything about it.

[clever knot]

‏Hi, I have unlinked my account from the game with my Facebook account, how can I recover my account please?

[storm flume]

If you have encountered an issue with the account unlinking feature, @clever knot, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[blissful dew]

My freind lost his acc after he linked his email to his acc.His use is lemonleach134

[clever knot]

My account is closed due to the cancel link feature. I have sent support more than once but they have not answered. My account is closed for 30 days. What should I sit

My account is closed because of the unlink feature. I have sent support more than once but they have not answered. My account is closed for 30 days. What do I do?**

[storm flume]

If you have encountered an issue with the account unlinking feature, @clever knot, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[feral knoll]

@floral moon please send video without editing it.

as you wish

[clever knot]

@feral knoll My account is closed because of the unlink feature. I have sent support more than once but they have not answered. My account is closed for 30 days. What do I do?

[storm flume]

If you have encountered an issue with the account unlinking feature, @clever knot, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[feral knoll]

@clever knot read BOT message

[clever knot]

I waited 30 days and was not answered

[rotund pumice]

I am asking this question for 2nd or 3rd time
Y cant we see the the name of the ine who is spectating us

[clever knot]

I did everything, but my account was not restored

[spring zephyr]

@clever knot Wait for there responce.

[rotund pumice]

I wanna know the reason y it is so

[night cloak]

I had my account hacked and I have all the prove that that was mine can anyone help me?

[spring zephyr]

@rotund pumice It's a bug, please do report it in the #old channel with detailed info.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rotund pumice]

No bro

[clever knot]

They say your account has been restored, but it has not been restored@spring zephyr

[rotund pumice]

@spring zephyr it is not a bug

[spring zephyr]

@clever knot Please do contact customer service again and provide more accurate info, we are just the staff of this server. So, we can't really do much. Only customer service can help you with that.

[rotund pumice]

They said that they done it intentionally

[floral moon]

Any questions???@feral knoll

[rotund pumice]

Plz answer @spring zephyr

[spring zephyr]

It is a bug, report it in the #old channel.

[clever knot]

@spring zephyr Yes, I did everything required, but my account was not restored

[storm flume]

You can contact the customer service via the game settings, @clever knot. Refer to subpoint 5.3 in #faq for further instructions.

[azure rock]

Next update date

[polar marsh]

@fierce hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We currently do not have a specific release date for the upcoming update, @azure rock. Once we do, we will publish further information in #news.

[night cloak]

Hey, a simulator has been used SmartGaGa

[rotund pumice]

No bro
I done it 2 times
They said it is done intentionally
But no one is replying if I asked the intention behind this @spring zephyr

[polar marsh]

@cerulean fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We currently do not have a specific release date for the upcoming update, @azure rock. Once we do, we will publish further information in #news.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@rotund pumice Ask them the procedure then.

[clever knot]

@spring zephyr How can I contact officials here?

[spring zephyr]

@clever knot Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

Contact in-game customer service for account related issues.

[feral knoll]

@floral moon send that video to #old with your id.

[floral moon]

@feral knoll daily sending this video from 28th may all PUBGM supoters are sleeping and get sellery of sleeping

[night cloak]

My account got stolen how can I do I have proof

[feral knoll]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
@floral moon

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[floral moon]

@feral knoll so why Samsung A50 users issue solved in just 24hours...and we are waiting from 12days???

[feral knoll]

please read my message above.

[night cloak]

@ripe falcon

Lol

[spring zephyr]

@night cloak Report it in the #old channel with detailed info.

[night cloak]

Lmfao first time seeing this, when I slided with crouch it just happened and I went into another world 😂😂😂

@spring zephyr gameexp has send me there discord link i have join

[spring zephyr]

What?

[night cloak]

@night cloak report this bug in #old along with details.

Now i become a tester they choose me as a tester

They have send me a email to join the discord

I have joined now i am a beta tester they choose me

@spring zephyr

[floral moon]

@night cloak Future Of PUBG

[night cloak]

@night cloak please do use #pubg-mobile

@night cloak please tell me i am confused

I need support

Join their Discord server and ask for support in there @night cloak

I have ask but they did not reply

They'll when they're online or when available

[agile thorn]

When I on my mic why my game sound so Low

[night cloak]

@agile thorn in-game mic

Option

If i am beta tester they will give some gun skin,outfit and uc is this true

[agile thorn]

@night cloak ?

[night cloak]

One friend has told me

@night cloak I don't know about that . Please do contact them

@agile thorn there are audio option in settings
U can change the audio settings there

[agile thorn]

My audio is max

[night cloak]

@agile thorn try doing a repair > restore default settings and routine repair .make sure to have a copy or upload your layout in cloud

[agile thorn]

ok

[night cloak]

@floral moon avoid spamming in here. They'll fix it

[spring zephyr]

Soon™️

[night cloak]

@floral moon I don't know if it will work for u
But login from another device
It worked for me
I can't guarantee u though

[floral moon]

@night cloak no its not work

@night cloak i am facing from 28th may in this 12 days i am try all

@night cloak when?? After lost my 100RP and 600uc??

[agile thorn]

try doing a repair > restore default settings and routine repair .make sure to have a copy or upload your layout in cloud

This works for iOS?

[night cloak]

Yep

In-game settings> logout > repair > select those two options

Teaming up in solo match. How perfect isnt it

[spring zephyr]

@night cloak Report them in-game.

[night cloak]

I did

even sent message via customer service. All they would say is "we will look through it" Isnt that screenshot enough? lol

[agile thorn]

it works ty @night cloak

[night cloak]

@night cloak team ups are reported via in game only

[tulip raft]

Rport

It is ok ?

[agile heath]

Help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @agile heath. Remember to read through #faq before asking questions in the support channels.

[agile heath]

Please help

[night cloak]

@agile heath state the issue

[fossil hinge]

whole server just got a ping from this channel.. yikes

[agile heath]

@night cloak

My account pubg mobile conected Facebook and Google ,And my account Google play broken password

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @agile heath. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[agile heath]

@night cloak

[fossil hinge]

stop pinging him

[spring zephyr]

Follow the bot's message, @agile heath.

[agile heath]

You român?

[spring zephyr]

@agile heath Use discussion channels for conversations.

[agile thorn]

Wait after I did the repair will my sens still be there

[fossil hinge]

yes @agile thorn

all settings will still be there

[agile thorn]

It looks quite weird when I rs

[tender pond]

hey

[night cloak]

Hi

[polar marsh]

@ember pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[agile heath]

my account Google play broken password

[night cloak]

@agile heath contact Google

[fossil hinge]

that is an issue that needs to be fixed with google, not pubgm support

[lofty patio]

@night cloak
Hi ..
I have been reported on cheater in #cheater-reports channel and you marked my report with green mark as approved report but the cheater didn't get banned till now !
My report was in :
1 Jun 2020 5:39 pm
@lofty patio

I'm waiting for you to tell about what happened with this issue please .

[night cloak]

@lofty patio they'll get Ban, soon

[lofty patio]

Ok thank you so much

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak @tender pond. Remember to read through #faq before asking questions in the support channels.

[tender pond]

what

i didnt ask nothing

stupid bot

[fossil hinge]

you just said ‘hey’ in a support channel

[night cloak]

Use a discussion channel for conversations @tender pond

[fossil hinge]

the bot is doing exactly what it is supposed to do

[agile thorn]

@night cloak bro the first time the game sound worked when I turned my mic on
but the second time I try got same issue

[tender pond]

@night cloak yes but why did the bot mention me

[civic pivot]

Why is cheater report channel read only?

[tender pond]

i didnt ask nothing

[night cloak]

@civic pivot the channel is closed

[civic pivot]

Lol wth? Why again

[night cloak]

@tender pond this channel is for support

[tender pond]

ik

[civic pivot]

I have 9 cheater records to give in the channel?

[night cloak]

We need to process those reports @civic pivot

[fossil hinge]

@tender pond it said that because the bot is programmed to @ people who type in this channel but don’t ask a question. you typed a message but there was no question so the bot is confused as to what you are doing.

[civic pivot]

U have clear proove why not instant ban?

Everyone already approved

[tender pond]

oh

[civic pivot]

I have 9 more to report now

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

That is just us the Discord staff's, it needed to be forwarded@civic pivot

[civic pivot]

Only today i faced them!!!

11 cheaters all recorded

[storm flume]

Hello, @civic pivot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[civic pivot]

Sick making slow progress thx corrupt game thx u all

[night cloak]

I already gave you a reply 12hrs + before

[civic pivot]

Does that link do anything? Register hackers and ban?

U didnt provide me that it would be closed

My storage is full of video of those insect hackers, i look like a support of this game...

[night cloak]

Please do use a discussion channel

[civic pivot]

They are even more than this corona virus

[night cloak]

If you need to report them via #cheater-reports you need to be patient

[civic pivot]

😅u really trolling me

I was only able to report 1 (in the morning) then channel gave me 6 hours lock, and now i cant report second one its closed

11 more to go, thx

[polar marsh]

@bold copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tender rapids]

I have just renewed my prime-plus subscription but can't collect 300 UC and other perks. It's showing "collected". Help!

[polar marsh]

@fossil hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy fable]

Recognition of Republic of Kosovo on PUBG Mobile

[spring zephyr]

@fossil hinge Don't say the word ban or the bot will just get triggered and mute you.

[fossil hinge]

ohhh

thanks.

[polar marsh]

@marble wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy fable]

Recognition of Republic of Kosovo on PUBG Mobile @spring zephyr can this happend?

[spring zephyr]

@hardy fable What?

[storm willow]

@hardy fable what are you talking about ?

[hardy fable]

1m

[tender rapids]

I have just renewed my prime-plus subscription but can't collect 300 UC and other perks. It's showing "collected". Help!

[storm willow]

@tender rapids contact in GAme CS

[polar marsh]

@marble wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy fable]

@storm willow

@storm willow see

[storm willow]

@night cloak if there is need for new recruit you will get notified

[spring zephyr]

@hardy fable You can give your feedbacks in the #old channel.

[left latch]

Helo everyone our team has been registered for pmis but one of our player has been registered his id in two teams but he has played with only one team will it be considered

[young schooner]

Me trying to link my google id with my account but it says link failed try again

Note i unlinked my gmail before now i want to link an other gmail

[storm flume]

If you have encountered an issue with the account unlinking feature, @young schooner, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[young schooner]

No bot pls any real person?

[night cloak]

Tag a moderator or admin

[young schooner]

@spring zephyr

[spring zephyr]

@young schooner Linking g-mail and phone no. is a new feature, so it's a little bit unstable.

[young schooner]

@@spring zephyr now whats shloud i do

[random ember]

How to get guncraft?

[young schooner]

And i linked also linked the new email option

[random ember]

@young schooner how to get guncraft plz help me

[spring zephyr]

@young schooner Use a social media account.

@random ember The GUNCRAFT feature will be available to everyone next update.
It is only available to some random people for now.

[young schooner]

@spring zephyr i have linked my fb now i want to link it to my gmail

[random ember]

@spring zephyr thanks,but when?

[young schooner]

But it says link failed

[spring zephyr]

@random ember Soon.

[young schooner]

I unlinked my gmail when the unlink update came

[storm flume]

If you have encountered an issue with the account unlinking feature, @young schooner, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[random ember]

Ok,thank you

[orchid zenith]

i m also link with my gmail fb nd my contact no.

[spring zephyr]

@young schooner Wait for that feature to get fixed.

[young schooner]

@spring zephyr oh ok what happened if my fb get disable for some reason so how can i get my pubg id back

[spring zephyr]

@young schooner Link another social media then.
You can link upto 2 social media account.

[young schooner]

Is there any benefit for new email link

[wanton seal]

Why the hell gold players are in top squad wins?

[young schooner]

@spring zephyr ok ty

[sand folio]

Heheee boi

[night cloak]

@sand folio use #media for those

[sand folio]

Sorry

@night cloak i did not know

[night cloak]

Read the #613267301243944960

Is this real?

[spring zephyr]

Yes.

[night cloak]

Appreciate it👍

if i lose my facebook account can i login the game with gmail? my account connected with facebook and gmail. @spring zephyr @night cloak

and when the unnlink feature comes again?

[fleet vigil]

Discord server link

[spring zephyr]

@night cloak Yes, you can.
But still log-in with an another social media account cause it's a new feature. So it's unstable.

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[spring zephyr]

@fleet vigil ^

[night cloak]

@spring zephyr i dont understand what you say?

Yes u can login with another social media in your account.
But the unllinkk feature is unstable so its not available yet@night cloak

only one social media account added. facebook account and the other gmail account

@spring zephyr where you gone? i need your help.

[long dune]

who pingged me? -.-

[spring zephyr]

@night cloak Link another social media account, just to be safe.

[loud kite]

I keep getting this mid game, why?

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @loud kite. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

my account connected with facebook and gmail. and now i cant connect other social media account. just like twitter

[spring zephyr]

@night cloak Press the plus icon.

[dawn bough]

How to improve connection to the Asia server, my normal 120ms ping turned into this awful 300ms ping, any help? P.S is this happening to Asia server only, NA, EU is fine.

[rustic blaze]

No way to link then.

Since you already gave linked with two.

[spring zephyr]

@night cloak You have already linked play games.

[left mortar]

Hello

[rustic blaze]

State your issue, @left mortar

[spring zephyr]

@left mortar What's the issue?

[night cloak]

Just look at this, im connecting the game with gmail. and i have some problems on my facebook account. my facebook account can be deleted. So i want to make my account safe.

[left mortar]

@left mortar What's the issue?
@spring zephyr @night cloak Is VPN usage illegal?

[rustic blaze]

You have to recover your facebook @grizzled bronze or contact support.

[night cloak]

just tell me if lose my facebook can i login the game with google play games?

[spring zephyr]

@night cloak You can log-in with your play games account.
Unfortunately, you can't unlink facebook at this moment.

[rustic blaze]

just tell me if lose my facebook can i login the game with google play games?
@night cloak yes, also with linked mail.

[night cloak]

ok good. my account safe right now? i spend 1K dollars to game.

[left mortar]

@storm flume Is VPN usage illegal?

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.@left mortar

[rustic blaze]

ok good. my account safe right now? i spend 1K dollars to game.
@night cloak Yes it is, its prefered to recover your facebook.

[left mortar]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.@left mortar
@night cloak But we are forced to use it to escape from the hacker in the Middle East

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.@left mortar
@night cloak Please revert the old update to play with all over the world

[storm flume]

If you have encountered an issue with the account unlinking feature, @astral heath, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@astral heath:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@left mortar you can give feedbacks in #old . Avoid quoting messages.

[polar marsh]

@torn belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@slow elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral halo]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @umbral halo. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@umbral halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When will the unlinking option come back? I need to remove my closed facebook account from the game.

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@night cloak so you can login the game with play games, right?

@night cloak i asked in game support they said to me just wait it will come. but there is no date. im bored😡

Yes but it’s just connected with game center and it would be great if i can remove the closed facebook account.. want to upload a picture lol

[glossy sable]

It's just 40 days left, @umbral halo, just wait it out. :)

[night cloak]

Where do you know that? @glossy sable

[glossy sable]

Where do I know what?

[night cloak]

40 days

@glossy sable we are waiting unlinking feature again.

[glossy sable]

The unlinking feature will come back later, @night cloak and @night cloak.

[night cloak]

Later but when? in 2030?

Yeah later but maybe in 5 years

[glossy sable]

That is a different thing, @night cloak.

[night cloak]

Haha lol

[glossy sable]

Not that late.

In an update or two, perhaps. No ETA yet.

[earnest tulip]

You now milyah

[glossy sable]

What?

[storm flume]

Hello, @earnest tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[pastel oyster]

Anyone help me

[glossy sable]

Can't help you if you don't state the issue.

[pastel oyster]

Problem with data connection, I already try to my dns settings but nothing happening

[glossy sable]

Follow the instructions of the bot, @earnest tulip.

[pastel oyster]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pastel oyster. Remember to read through #faq before asking questions in the support channels.

[pastel oyster]

I have data error connection

I change my dns setting nothing happen

Help

[rustic sentinel]

@pastel oyster clear your game data

[pastel oyster]

How? I use iphone

Clear data i lost my everything?

[rustic sentinel]

@pastel oyster then reinstall it

[pastel oyster]

I already reinstalled

[rustic sentinel]

Then you installed again?

[pastel oyster]

Yeahhh

[rustic sentinel]

@pastel oyster then ho to settings

And change your date and time to automatically

[dusty rover]

When is the next bug fix update was coming ?

[polar marsh]

@pine magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rose radish]

Hello guys my face account get hacked I recovered my face account but the hacker linked his Email on my pubg account he can log to my account through his email I contacted pubg support they responded me after 15 days they said Hello Soldier,

Thanking you for contacting us!

We understand that you are facing an issue regarding the account Hack.

As per your concern, we would like to inform you that we have registered your details, Our concern team is working on that once we get an update from them we will inform you. We would inform you to stay tuned and thank you for your patience. Once the hacker's Email is unlinked hacker can't link the same Email linked to your game account.

We request you to change the credentials of both the accounts, so hacker can't access your game.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Victor D.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[storm flume]

If you have encountered an issue with the account unlinking feature, @rose radish, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rustic sentinel]

@dusty rover are you facing bug? In game?

[pastel oyster]

@rustic sentinel i have already automatically

[rustic sentinel]

@pastel oyster then i think you have to install DNS changer

[pastel oyster]

Which one? On iphone

[rustic sentinel]

@pastel oyster yup

[pastel oyster]

Which one?

[neat grail]

1111

[rose radish]

Mr Damon can you please Explain to me what did they wrote for me ! ? @rustic sentinel

[rustic sentinel]

Search Dns changer, install the first one

[pastel oyster]

Ok im installing

[rustic sentinel]

@rose radish if you unlinked your account and can't access to your account so watch that video and follow the steps.

[storm flume]

If you have encountered an issue with the account unlinking feature, @rustic sentinel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rose radish]

Bo bro I did not lost it @rustic sentinel

[pastel oyster]

Ok I installed, i try and then i tell u if the problem solved thanks

[rustic sentinel]

@pastel oyster ok

@rose radish hacker linked his email ?

[rose radish]

my face account get hacked I recovered my face account but the hacker linked his Email on my pubg account he can log to my account through his email I contacted pubg support

Yes

They ask me information abut first payment and some date

Afte Im answer them they said this

Hello Soldier,

Thanking you for contacting us!

We understand that you are facing an issue regarding the account Hack.

As per your concern, we would like to inform you that we have registered your details, Our concern team is working on that once we get an update from them we will inform you. We would inform you to stay tuned and thank you for your patience. Once the hacker's Email is unlinked hacker can't link the same Email linked to your game account.

We request you to change the credentials of both the accounts, so hacker can't access your game.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Victor D.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[storm flume]

If you have encountered an issue with the account unlinking feature, @rose radish, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rustic sentinel]

@rose radish they already registered your details and they will inform you soon.

[rose radish]

They will solve it or what I did not under stand because Two days have passed since their message has not been thought of linking and the hacker can still access the account

[rustic sentinel]

@gloomy dagger go to #old

[gloomy dagger]

Lk

[rose radish]

The problem they close the chat with them ! @rustic sentinel

[rustic sentinel]

@rose radish now you can't access to your account?

[rose radish]

I can and the hcaket also can

Can I send photo to explain?

[rustic sentinel]

I understood

[gloomy dagger]

Will erangle 2.0 come in 0.20.0 ?

[rustic sentinel]

@gloomy dagger we don't know about it

[gloomy dagger]

Ok

[rustic sentinel]

@night cloak Hi

[rose radish]

They close the chat

All I have bow just wait ir massages them again ? @rustic sentinel

[thick karma]

Whats new upcoming in pubg mobile

[gloomy dagger]

@thick karma new gun skin and outfits

[thick karma]

In which create beo

Bro

[rustic sentinel]

@rose radish did you tell them that unlink your email from the game?

[storm flume]

If you have encountered an issue with the account unlinking feature, @rustic sentinel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[gloomy dagger]

@storm flume he know about it bro

[rose radish]

Yea I did bro @ I wrote I want to remove linked Email because the hacker can log though it

[thick karma]

In which create upcoming skin are coming

[gloomy dagger]

@thick karma in premium crate

21 june

[thick karma]

Tushar how we can get the leaks of premium create what's is new skin

[rustic sentinel]

@rose radish they might remove your email.

Be patient

[rose radish]

See this form they’re answer

[gloomy dagger]

@thick karma in gallery

[feral knoll]

@thick karma we dont know anything about upcoming updates if there is anything new you will see it in #news .

[rustic sentinel]

They are working on it they said once the email unlinked then the hacker can't access to your game

[storm flume]

If you have encountered an issue with the account unlinking feature, @rustic sentinel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[gloomy dagger]

@feral knoll but I know

[thick karma]

Where is gallary

[rose radish]

Okay bro Thanks a lot I just want to know If I massage them again or wait , thank you very much @rustic sentinel

[rustic sentinel]

Welcome bro

[feral knoll]

@gloomy dagger dont share wrong information please.

[thick karma]

Tushar where is gallary u can send me a link

[worn anvil]

Why im unranked

[rose radish]

Thats means I wait for them right ? @rustic sentinel

[rustic sentinel]

@rose radish yup

[rose radish]

Ok thanks bro

[polar marsh]

@wintry glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gloomy dagger]

@thick karma I can dm you

[thick karma]

Yes tushar

[worn anvil]

Why I'm Unranked

My Points is 4545

And I'm unranked why!

[night cloak]

@worn anvil u cam see ur ranks once u are in top 10,000.

[worn anvil]

@night cloak what?

[rustic sentinel]

@night cloak look at to his points he's already in the top 100

[sand path]

@worn anvil the system has detected you're cheating. After a Manual investigation. You'll be either be banned or you'll get the frame If you're clean.

[wispy galleon]

Hi friends

[worn anvil]

@sand path I'm not cheating

[sand path]

Then you'll get it. Be patient. @worn anvil

[storm willow]

what’s your char ID ? @worn anvil

[rustic sentinel]

@worn anvil maybe you're playing with hackers

[sand path]

Leave that to the system. All he can do is wait.

[worn anvil]

@sand path im in top 100 from 8 days now and im unranked

[sand path]

Be patient.

[rustic sentinel]

@sand path i wanna ask you something

[sand path]

Yes?

[feral knoll]

i think The ranking is updated every day at 00:00 UTC right?!

[worn anvil]

@sand path thank u

[sand path]

@feral knoll yes

[worn anvil]

Yeah but im in top 100 8 days now also unranked

[sand path]

@rustic sentinel Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[limber sonnet]

He

I am talking to customer service, but they say I have recovered it, but I do not



[worn anvil]

@sand path what can i do plz?

[rustic sentinel]

@worn anvil you have to wait

[worn anvil]

How mush? @rustic sentinel

[sand path]

May I know your Character ID? @worn anvil

[limber sonnet]

Please, please help me, my account is missing very, very much. I want to retrieve it. It was lost in the matter of unlinking and unable to retrieve



[storm flume]

If you have encountered an issue with the account unlinking feature, @limber sonnet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[limber sonnet]

@sand path Please, please help me, my account is missing very, very much. I want to retrieve it. It was lost in the matter of unlinking and unable to retrieve



[storm flume]

If you have encountered an issue with the account unlinking feature, @limber sonnet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rough trellis]

i need a help in pubg mission 39 join a match between 18:00 and 22:00

[limber sonnet]

@sand path Hello

[worn anvil]

My id: 6324391286 @sand path

[rough trellis]

i joined on the correct time its not getting completed

[worn anvil]

@sand path My ID: 6324391286

[limber sonnet]

@sand path i need a help in pubg mission 39 join a match between 18:00 and 22:00

[worn anvil]

@sand path MY NAME: 『S2』DABBACH

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @unreal prairie. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

@worn anvil send a message regarding this to the customer service. They'll make the process faster.

[limber sonnet]

@sand path hello

[sullen citrus]

When will the crew challenge start @sand path

[sand path]

No idea. Keep an eye on #601435356704800778

[limber sonnet]

@sand path @sand path Talk to me please

[sand path]

In your local time. @limber sonnet

[gaunt wasp]

Hello

[sand path]

How may I help you. @gaunt wasp

What's the matter?

[worn anvil]

@sand path okay thank you so mush💟

[limber sonnet]

@sand path When is this timing?

[sand path]

Your local time. @limber sonnet

See region ingame.

[sullen knoll]

Small help guys i randomly playing squards and in one match one guy in my team said he is using pheonix os bypassed one how he is not banned

[worn anvil]

@sand path how can i find customer service.?

[limber sonnet]

when@sand path

[worn anvil]

@sand path i contact customer service 8 days now ..but no answeer

[sand path]

@limber sonnet 6pm

[worn anvil]

I am tired while I am fighting against the hacker, and the last one is that I am not classified. Thank you @polar marsh

[floral moon]

Waiting😔😔😔😔

I am reached level 10 but cant send msg in cheater reports

[worn anvil]

I am tired while I am fighting against the hackers,i lose all of my time and tired. and the last one is that I am not Unranked. Thank you @polar marsh

[feral knoll]

@dusk breach #discord

[storm flume]

Hello, @worn anvil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[feral knoll]

@floral moon channel is closed now you can send when reopens.

[worn anvil]

But why I'm raaaanked pleaaaase what is this

I lose my mind to answer me that way

I wanna fix my problem

[feral knoll]

@worn anvil right now you need 35 more points to be ranked.

[worn anvil]

@feral knoll men from 8 days im in top 100 okay

And the conquereur top 500 you are conq okay

Im not stupid

[feral knoll]

i am talking about this moment

you are not the only one who wants to be top 100.

[worn anvil]

This moment im just ace 3 stars okay

Im not the only ...i never see that probleme ever

[normal fulcrum]

@worn anvil You have been detected of using cheats or plug-ins which is why your rank has been removed. Please contact in-game support for further details

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[worn anvil]

@normal fulcrum im not use cheats or plugs okay i know my self

[normal fulcrum]

@worn anvil Well, that is why I asked you to contact customer support in-game.

[worn anvil]

And i contact all of game support ana no answer ir stupid answer okay

[polar marsh]

@abstract copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worn anvil]

Evey think i contact all of cust servers ...

Now im her to know what is this

[rough trellis]

@worn anvil in game contact the have a bot now days

[worn anvil]

The hackers in top 10 and top 1 ..pubg mobile not se that

[rough trellis]

@worn anvil i dont understand

what u mean

[worn anvil]

I mean pubg mobile is not respect me and a lote of players like me

[normal fulcrum]

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience.

[rough trellis]

@worn anvil i vote on that 👍

[rough trellis]

@normal fulcrum so after the danger is over the coustomer service will be backed on

[normal fulcrum]

Well it depends on their country

[night cloak]

Helloww

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[rough trellis]

Cool

[verbal parcel]

Need Unlinking Features Back

[storm flume]

If you have encountered an issue with the account unlinking feature, @verbal parcel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rough trellis]

Working in PUBGM supports is like god of the game

[worn anvil]

We Tired of these trivialities ...pubg mobile is a big rish game right now ..and Its faults will not be found in any normal game. Shame

[night cloak]

السلام عليكم

[polar marsh]

@orchid marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@night cloak English only

[vagrant onyx]

@night cloak hello
What to help you ?

[floral moon]

PUBGM suppoters are sleeping... 🤣🤣🤣

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
@floral moon

[vagrant onyx]

@floral moon what was the issue again ?

I don’t see anything

[floral moon]

Iam facing only 1 issue from past 12 days and no any solution@vagrant onyx

[polar marsh]

@fast willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[minor swallow]

Hi how can I report hackers

I played with a random sqaud and 2 of them were vip hackers

[vagrant onyx]

@floral moon hey you have to wait
can you provide me your id in game ?

[storm flume]

Hello, @minor swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant onyx]

@floral moon btw have you deleted the game and re-install

if you have or any friend in your country ask the to log in with your acc
your issue might be fixed

[minor swallow]

They are ace and crown with kd of 13 reports in game doesn't work at all

They player over 200 matches

[floral moon]

@vagrant onyx alredy try this all

If i log in to my friend device i cant log in with my id after that my friend face same issue and he cant open his id@vagrant onyx

[vagrant onyx]

@floral moon did you try log-out

Repair ( routine repair )
log in using guest or other acc than try to log in with that acc

Btw : the issue was fixed almost for must of the player

[floral moon]

@vagrant onyx no some players are also facing it

[void coral]

Hello i want to change the phone number what should i do

[floral moon]

Totaly i am DOWNLOADED 31 TIMES since 28th may@vagrant onyx

[vagrant onyx]

@floral moon android user ?

[floral moon]

Yes

[void coral]

?

[night cloak]

Hello I need a help is there an official gfx tool for pubg

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[floral moon]

But i cant install game via APK and OBB ... downloadfrom direct Playstore

[void coral]

@storm flume Hello i want to change the phone number what should i do

[floral moon]

I am used 52GB for download game 31 times from direct play store....

Via Mobile Data no any free wifi

I am lost my 12Daily RP Missons and 200point RP crate

[storm willow]

@floral moon can you screen record the issue and send me

[floral moon]

Ok just wait i am send you Screen record with live time

[vagrant onyx]

@floral moon try this
( you could download pubg version which had issue )

Go to https://www.pubgmobile.com/

than hit download and wait
( make sure the old pubgm is deleted with all files before installing )

[floral moon]

Watch time and Version..@storm willow

[storm willow]

@floral moon did you try Logout clear cache and then login ?

[floral moon]

@storm willow yes i am trg all advice

[storm willow]

I mean Logout from Facebook app and browser Facebook ? Or whatever linked account you used.

[floral moon]

Yes

@storm willow ???

[storm willow]

Did you reinstall on both device ?

[floral moon]

Yes

[storm willow]

Did you clear cache on iOS ?

[floral moon]

I dont have ios

Android only

[storm willow]

You logged in 2 android device?

[strange forum]

Hello everyone

My account has hacked

[floral moon]

2nd android device for try to log in@storm willow

[austere maple]

hello i need some one from support pubg , someone use my account , he discounect me lot of time and reccently he change my flag i change my passeword but i think my account he s saved in he s appareil please i need some help !!

[polar marsh]

@strange forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[white canopy]

Hello where can i send a bug thats been happening to almost everyone lately?
Its a video of how i died
I was going to the safe zone and i some how die

i didnt even press exit as its no where near my fingers

[austere maple]

hello i need some one from support pubg , someone use my account , he discounect me lot of time and reccently he change my flag i change my passeword but i think my account he s saved in he s appareil please i need some help !!

i changed my passeword lot of time and and put disconnect all appareil but the same problem

[storm flume]

Hello, @white canopy!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[storm willow]

@floral moon Deleting the app and clear cache on both devices should fix the issue.
For further concern contact ingame customer support, there is nothing we can do in discord

[floral moon]

@storm willow alredy reported in ingame support

[austere maple]

hello someone can help me ??

[vagrant onyx]

@austere maple hey
what is it ?

[austere maple]

hello i need some one from support pubg , someone use my account , he discounect me lot of time and reccently he change my flag i change my passeword but i think my account he s saved in he s appareil please i need some help !!

some one diconnect me lot of time !

i change my passeword but i think that my account he s saved in he s appareil

[floral moon]

@storm willow i am not a fool who bark from last 12 days😡 😡 😡

[storm flume]

You can contact the customer service via the game settings, @floral moon. Refer to subpoint 5.3 in #faq for further instructions.

[austere maple]

@vagrant onyx

[sand path]

@worn anvil please stop repeating questions. We cannot assist with account related issues.

[vagrant onyx]

@austere maple you should change both linked method password

[storm willow]

we “discord staffs” can only provide limited support.
Ingame Customer support is official one where you can ask your Solutions @floral moon

[grim dragon]

hi

[floral moon]

@storm willow but they have only Bots

[night cloak]

Yesterday I wasn’t lagging but today, every time i got an enemy pubg kicks me out but other apps work

[polar marsh]

@grim dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[austere maple]

@vagrant onyx i change all my passeword facebook and twitter

email phone number all

[floral moon]

I am Playing PUBG from season 2, i have ROYAL PASS from Season 5, i have ACE ranked in SEASON 4,5,6,7,8,9,10,11,12.....and i am unvalueable for PUBGM

[night cloak]

Why is pubg keep kicking me out for connections and my WiFi is working good? @polar marsh.Im using the WiFi right now and it’s working

Im offered to buy a skin for ump and awm in lucky drop, is it for time or permanent?

[dire crescent]

I host pubg rooms for daily scrims, my ping is normal like always 20-60ms but the players playing in room have ping issues . What can be the reasons and how it can be fixed ?

[floral moon]

PUBGM is now fully Hacked.. In future PUBGM will be Disappeared

[halcyon mortar]

I canceled linking an account by mistake and I request you to recover my account

i need help paleze ?

[worthy yoke]

@lime juniper you said this guy is banned but he is not banned

@somber solstice

[storm willow]

@worthy yoke DM the info to @sand path

[sand path]

Noted.

[worthy yoke]

okay thanks

[sand path]

He will be banned soon. @worthy yoke

[worthy yoke]

okay bud

[dapper cove]

I lost my account in pubg help me plz

[storm flume]

If you have encountered an issue with the account unlinking feature, @dapper cove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[dapper cove]

I need someone speech Arabic

[floral moon]

Can i send video of my all mentions by many peapole with same advice???

[twilit widget]

Pubg full of hackers now

[storm flume]

Hello, @twilit widget!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Why is pubg keep kicking me out for connections and my WiFi is working good?.Im using the WiFi right now and it’s working.

[twilit widget]

I cant play 😔

Maybe Tencent sell the hack

[sand path]

@dapper cove if you need assistance in Arabic. You can ask in the MENA server. You'll find the link in the #613267301243944960. Ans if you need to speak to members in Arabic. Get the #481206330611204117 role from #613267301243944960 as well.

[worthy yoke]

5202567637
this guy is also not banned

@sand path

[sand path]

Thank You. Let me know if there are any more.

[worthy yoke]

no others only these two

[night cloak]

Why is pubg keep kicking me out for connections and my WiFi is working good?.Im using the WiFi right now and it’s working.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[karmic trench]

Why cant i report in #cheater-reports

[sand path]

Read the last message in there. @karmic trench

[karmic trench]

@sand path i cant do that even when it is opened

[sand path]

And also. You need to be mee6 level 10 to post there when it opens again.

Keep chatting in #chat. To level up.

[karmic trench]

Alright ty

[floral moon]

@sand path i am reached level 10 but cant send msg in cheater report

[sand path]

Its locked for processing

[floral moon]

Ohk

[sharp wraith]

#pubg_full-Hacker

[dreamy egret]

Can someone help me ; my Facebook account hacked and now me and hacker we log in together in same account. What can i do ;;

[sharp onyx]

@dreamy egret please contact facebook and pubg in game customer support and explain them the issue

[polar marsh]

@simple field:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[karmic trench]

@sand path can i also report players playing with cheaters in #cheater-reports ?

[dreamy egret]

Facebook didnt do anything and game support when i send them they answer with this

@sharp onyx

[sand path]

@karmic trench report those ingame.

That means the customer service is looking into it @dreamy egret

[karmic trench]

@sand path i even reported both the cheaters and players who push rank with them in the website as well as in game but nothing happens

[sharp onyx]

@dreamy egret the main motive for contacting pubgm customer support is to let them know about the breach, so you account isnt compromised by the hacker.
So, you are good to go on that front.
Now you have to contact fb support to get the account back

[fierce star]

I have a problem I cant used my premium create coupons

[sand path]

21st june is the date when it will be back. @fierce star

[fierce star]

@sand path okay thanks

[dry abyss]

PUBG Mobile on emulator is full of hackers now

[sand path]

Use GameLoop @dry abyss

[vale creek]

When andy release?

[sand path]

@vale creek no ETA

[dry abyss]

Look at this joke

[ebon nacelle]

That's pubg in general @dry abyss

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[dry abyss]

Where do i report

[karmic trench]

@sand path cheaters use smartgaga emulator so they never get suspended

[fierce star]

I have a teammate who has been killing me and saying bad language I reported but nothing is happen

[sand path]

@karmic trench GameLoop and smartgaga lobbies have been separated

[sharp onyx]

@fierce star please report them in game for "griefing" and "verbal abuse" and refrain from playing with them next time

[karmic trench]

@sand path they even have bypass that let them play with mobile players

[sand path]

That is detected easily

[neat sparrow]

looking for the strong team death 7:40

[storm flume]

Use #activities to find other PUBG MOBILE players, @neat sparrow.

[polar marsh]

@tender oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@upper bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dry abyss]

@sand path there're hackers on Gameloop as well. I face them everyday. So sick of this.

[ebon nacelle]

Did they switch the server location for NA east coast? My ping used to be 20-30ms but this past month it's always 100-120 and randomly spikes to 200-300

[gilded meadow]

We want this flag in game

[sand path]

#old @gilded meadow

[polar marsh]

@slow seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil condor]

When will I get the DIY gun craft feature ?

[short eagle]

it will be available to everyone in the next update @tranquil condor

[gentle ferry]

When will be the next update coming ?

[sharp onyx]

@gentle ferry no ETA as of now

[gentle ferry]

Okay

[atomic galleon]

When they gonna upgrade antycheat system?

[potent peak]

@lime juniper

[polar marsh]

@potent peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dire crescent]

I host pubg rooms for daily scrims, my ping is normal like always 20-60ms but the players playing in room have ping issues . What can be the reasons and how it can be fixed ?

[magic kiln]

what crate

[dreamy egret]

Hello I send pubg support about my Facebook that hacked and they answer me this. Its any chance to take it back or i continue to share it with hacker;;;

[vivid merlin]

@magic kiln premium crates return on June 21

[magic kiln]

why r they gone lol

[vivid merlin]

they were replaced with custom crates

@dreamy egret they are currently investigating it as the message says, for now he will most likely still be able to login please do be patient while they investigate it

[deft ferry]

Where is guncraft?

I still didn't get it and 2 of my friends did

[vivid merlin]

it will be available to all when the update launches for now only some random people have gotten it

[deft ferry]

When is the update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @deft ferry. Once we do, we will publish further information in #news.

[deft ferry]

Lol ok

[magic kiln]

what are spraypaints for iv never used one before

[raven canyon]

Hello

[polar marsh]

@unborn pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tacit sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[azure rock]

Press next update unlink options open

[storm flume]

If you have encountered an issue with the account unlinking feature, @azure rock, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mint rivet]

Why I don't have the option to change my current land

[storm willow]

@magic kiln reach ace and play 5 match, you will receive the reward no matter what your league is at the end of the season.

[mint rivet]

And with the new world cup event I don't get the option to choose the girl voice

[magic kiln]

oh thx

[night cloak]

Turbo diesel

[storm willow]

@night cloak Report them ingame.

[frosty river]

I've gotten we have revoked your connection

and i have no clue why

[mint rivet]

Thanks no body answer the question

[night cloak]

@storm willow ingame report can't do anything they got conqueror and did not got vacaton by pubg

[void coral]

Hi

Hello i want to change the phone number what should i do

Please help me

[night cloak]

U can't

@void coral

[void coral]

Why ?

Give me the reason

[night cloak]

There's no available this feature

Maybe in the future

[void coral]

This is bad

[night cloak]

Ya

[storm willow]

@void coral contact ingame Cs

[void coral]

Please help to change the phone number

[storm willow]

@night cloak thats the only available option as of now

[molten eagle]

I removed pubg mobile from facebook ?!

[storm flume]

You can contact the customer service via the game settings, @void coral. Refer to subpoint 5.3 in #faq for further instructions.

[void coral]

@storm willow no answer

Unfortunately, there is a delay in responding, and this is very important

@storm flume I have sent a message but unfortunately there is no response

[vivid merlin]

@void coral it will take time for a response please be patient

[willow oxide]

I have a problem for three weeks

[void coral]

What is the maximum time to respond

[void coral]

@vivid merlin What is the maximum time to respond

[vivid merlin]

@void coral it says it can take up to 90 days for a response but that's unlikely to happen, however it will take time so please be patient

[void coral]

Really 90 days

[vivid merlin]

up to

[nimble onyx]

I want pubg for windows phone

[storm willow]

#old

[tranquil viper]

Sorry, wrong chat

[orchid marsh]

My account was hacked since the date of 5/25/2020 and contact with support was made and the last message of support was on 2/6 and all requests and evidence were provided by penetration and my response was not answered or my problem was solved and also several times I tried to communicate with support and do not respond to why there is no cooperation or Quick service. I only ask for my account insurance. Please, I want a faster solution

[steep crag]

How to ship a pubg account via Google play

[polar marsh]

@orchid marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@steep crag buying and selling account is against Terms of Service.

[rough trellis]

How to increase my kd

mine is 3+ and i get 5-8 kills

less bots

[steep crag]

@NaDeKo#1214 It means I can't buy royal pass from google play

[feral knoll]

@steep crag you can buy UC using google play

[sharp onyx]

@steep crag Do you want to link google account to pubg?

[steep crag]

Does it have to be an account google play tied to pubg

[sand path]

No

You can buy RP from
https://www.pubgmobile.com/pay
@steep crag

[steep crag]

I don't have the Google play option

[quartz wing]

Hello

[polar marsh]

@quartz wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@steep crag ummm go to shop in game.

[steep crag]

Yes, these options are coming to me after I get in there

But I don't have a google play option

[south zinc]

:rank

[sacred tapir]

I have to report a player hacking in my custom room

[vivid merlin]

@south zinc use #481204134859505684

[sacred tapir]

he was going to exact places where enemy were hiding without making sound

[storm flume]

Hello, @sacred tapir!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[south zinc]

Okay

[long dune]

guys someone banned from hi pub g account and the duration is 10yrs

what will he do?

@thorny jacinth

ask here man , maybe they will help u if u ask directly

@polar marsh

[polar marsh]

@thorny jacinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pure raft]

People talking about aim acceleration speed option why do we need that?

[rough trellis]

@steep crag i had the same problem. you need to switch to google play payments

Press the plus mark which u buy UC and u will see payment method on top little right

[civic pivot]

When will be the locked cheaters banned + cheater report channel be opened again?

[vivid merlin]

@civic pivot when the current reports are processed

[civic pivot]

Yea when

How long

[long dune]

how to remove the account?

@polar marsh

[vivid merlin]

@long dune remove a pubg account like unlink it?

[long dune]

@long dune remove a pubg account like unlink it?
@vivid merlin yes my friend wants to do

[vivid merlin]

@civic pivot it generally depends

@long dune that feature is currently disabled for now

[long dune]

why its removed?

@long dune that feature is currently disabled for now
@vivid merlin wym?

[vivid merlin]

they removed the feature due to bugs and issues with unIinking, if I remember it's right now only available on the korean version of the game

[long dune]

they removed the feature due to bugs and issues with unIinking, if I remember it's right now only available on the korean version of the game
@vivid merlin ohh i see

thanks gurl

[civic pivot]

@civic pivot it generally depends
@vivid merlin Depends on? Aproximately? Today/tomorrow/10 days/next year?

[vivid merlin]

@civic pivot it depends on how long it will take them to process the recent reports

[civic pivot]

I can help by processing if need

[glossy sable]

Next year, @civic pivot. :)

[civic pivot]

Thank a lot, i count days now

[dawn bough]

Why is my connection to the Asia server badx?

[minor pier]

I want to report a hacker who at the same time sells piracy and plays an account that has developed weapons to lure and attract clients. How can I report it, has a channel on the Telegram to sell the breakout and I have the evidence

[storm flume]

Hello, @minor pier!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Wenn die cheater mit dem Premium cheats nicht auch gebannt werden ist es nicht mehr ein faires Spiel wie ihr immer sagt klar ihr kümmert euch um jeden einzelnen aber es fxckt jede Runde ab wenn man immer 1-2 cheater in der Runde hat

[void coral]

I just want to change the number and ready to pay the company

[celest coral]

hello all

[polar marsh]

@celest coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dire lichen]

I need help badly some thing with my account its working at all,All my friends can change their region from setting >Basic>scroll last thing down i dont have it. Do that cuz my account is opened from season 2 or what plzz someone replay and if u need my iD ill send it

[crisp shore]

🤔🤔🤔

🤔🤔🤔

[vivid merlin]

@crisp shore what seems to be the issue?

[crisp shore]

🤔🤔🤔

[vivid merlin]

@crisp shore try to clear cache and restart the app

[void coral]

I just want to change the number and ready to pay the company

[vivid merlin]

@void coral what's the issue?

[void coral]

I told you a lot. My Facebook account was hacked, but I linked the game by email and phone number, but there is no help in solving the problem.

Every minute he tries to log in

[vivid merlin]

@void coral you need to contact customer service

[dire lichen]

What is the right permeter to make that ^pubg account ^

[void coral]

There is no response

[dire lichen]

That new link

[void coral]

And I paid a lot of money in the game

[vivid merlin]

@void coral it takes time for a response please be patient

[void coral]

This is unfair, someone stole my account and when I ask for help I have to wait

[subtle spindle]

Can't open pubgm

[gleaming bridge]

Looking for indian Clan. if anyone interested DM Me

[subtle spindle]

What should I do?

[vivid merlin]

@gleaming bridge #clans

@subtle spindle have you tried to clear cache and repair the game?

[void coral]

This is unfair

[subtle spindle]

No

[frail bay]

Oh

[void coral]

I cannot play now every minute he logs in with the hacked Facebook account

[frail bay]

I have Vietnam account but linked with Twitter how I can log in to the account

[subtle spindle]

@lazy, I did my all methods

[vivid merlin]

@subtle spindle you uninstalled and reinstalled?

[void coral]

@vivid merlin ؟ tell me

[vivid merlin]

@frail bay are you trying to login to the global version with that account?

[frail bay]

Vietnam version doesn’t have Twitter

[subtle spindle]

@Lazy, Yap

[frail bay]

Yes @vivid merlin

How

[vivid merlin]

@frail bay you cant log back into the global version of the game of that account was in the vietnamese version

@void coral you must wait for a response from customer service

[vagrant onyx]

@midnight coyote
banned 10 minutes

read this

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[subtle spindle]

@Lazy, currently, their is no update global version

[void coral]

@vivid merlin I told you a lot, no reply

[vivid merlin]

yes you must be patient and wait for one

@subtle spindle have you checked the app store for an update?

[subtle spindle]

@, when i get update

[vivid merlin]

@subtle spindle we currently dont have an estimated time for when the update will be launched

[subtle spindle]

@soory, I will checked

[frail bay]

See like this

Please help me return my account to global

[void coral]

Unfortunately, there is no help here

😊😊

[mint rivet]

How to Show the Country Option in the Settings par

[vague bobcat]

any moderator her

[vagrant onyx]

What the issue ? @vague bobcat

[polar marsh]

@vague bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark walrus]

Hi

[vivid merlin]

@stark walrus hello. what's the issue?

[stark walrus]

How to disconnect Facebook in Pupg

[vivid merlin]

unfortunately that option is no longer available to unlink accounts anymore @stark walrus

[stark walrus]

Why @vivid merlin

[vivid merlin]

they had some issues with it and had to disable the option for now

[stark walrus]

@vivid merlin Is it possible to return this feature

[vivid merlin]

@stark walrus most likely it will be returned soon we dont have much information on that

[stark walrus]

Ok thanks @vivid merlin

[void coral]

😫

Is this an official company account?

[sharp onyx]

@void coral No it is not. please report them in #discord for impersonation

[void coral]

Ok

[haughty cloud]

Hi i wanna report about something very important!

[vivid merlin]

what would you like to report?@haughty cloud

[haughty cloud]

About the source of hackers

[rancid hemlock]

@vivid merlin i want the support of the korean version please

[storm flume]

Hello, @haughty cloud!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@orchid forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@rancid hemlock what's the issue?

[haughty cloud]

@vivid merlin this season thier are new ways hacking pubg without being detected

[vivid merlin]

@haughty cloud you can go ahead and dm those ways and I will report it

[polar marsh]

@rancid hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@rancid hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wind oxide]

guys andy character when it will drop

[haughty cloud]

Some hack developers built modded apk of pubg that contains esp in it and no recoil

[wind oxide]

guys andy character when it will drop

[vivid merlin]

@wind oxide we currently dont have an estimated time when he will be available

I cannot guess, if we have any information about him being released it will be posted in #news. @wind oxide

[haughty cloud]

@vivid merlin check this tele channel @DendySinatraChannel

[vivid merlin]

@haughty cloud anyone who uses hacks the game will pick it up and ban them.

[polar marsh]

@haughty cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vagrant onyx Help

@vagrant onyx
why is my emulator still in season 11 yet? is the game in season 13?

@vagrant onyx

[fierce star]

Why cant I used premium create

[vivid merlin]

they were removed and replaced with custom crates for now, they will return on june 21@fierce star

[vagrant onyx]

@night cloak hello

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

@vagrant onyx
my emulator is still in season 11 is that right?

[vagrant onyx]

@night cloak ask in #emulator-support

Will answer you there

[hasty phoenix]

Hello my friend bought UC but didnt recieved them, “Deduct UC has been deducted from this přicházejí as penalty for making unofficial purchases in the past”

[left mortar]

@storm flume Please return the mummy group

@polar marsh Please return the mummy group

To many hackers now days what’s Goan on
@night cloak Yes, they are many

[urban timber]

Does anyone know how to use the premium crate coupon or...? I have been trying to look up videos on YouTube still nothing.

[coral mason]

Still not able to use 😭😭😭

[vivid merlin]

they were removed and replaced with custom crates for now, they will return June 21.

[urban timber]

Ok, thanks. But do they expire or are we good?

[vivid merlin]

you are fine they dont expire @urban timber

[urban timber]

Thanks!

[vagrant onyx]

@late bone hey
please read this about data error with client ( 10 min ban )

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[upper kiln]

I am not able to accept or ignore one friend request i received yesterday..It shows "friend request not found"..But it is in my list..How to delete it?

[shell sigil]

We found a cheat seller for PUBG Mobile. Where can we report?

[vagrant onyx]

@shell sigil in where ( its depend )

[shell sigil]

@vagrant onyx
Does it make sense to report it here?

[thick karma]

Safe what new coming in pung bro

[vagrant onyx]

@shell sigil like i said its depend
you can till me in dms if you prefer

@thick karma still no full patch note
you can look in #news ones its soon coming

[shell sigil]

@vagrant onyx
ok thanks

[grand ice]

Hi

How are you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grand ice. Remember to read through #faq before asking questions in the support channels.

[grand ice]

I need a help My account has been unlinked and I don't know how to recover it Where can I find help?

[storm flume]

If you have encountered an issue with the account unlinking feature, @grand ice, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vagrant onyx]

@grand ice read the bot message

[vivid merlin]

@thick karma no advertising

[thick karma]

Ok

[oak timber]

Thank you everyone 🤗🙏 for a value information I was just reading .

[grand ice]

and there is something my account was hacked by anonymous person and he unlinked my account so how can i get my account back.

[storm flume]

If you have encountered an issue with the account unlinking feature, @grand ice, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[sharp onyx]

@short eagle guy advertising here. dPb_DeadPro

[grim chasm]

hello someone here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grim chasm. Remember to read through #faq before asking questions in the support channels.

[coral mason]

The rating protection card dnt seems to work either

[polar marsh]

@grim chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heady falcon]

where can i check the status of my reports

I know theres a way on how to check my reports

Player Reported
Reported On
Result

@night cloak

@vagrant onyx

[vagrant onyx]

@heady falcon if you mean cheater report

Check in #cheater-reports

[heady falcon]

not cheater reports

this where can i find this

@vagrant onyx this

[vagrant onyx]

@heady falcon its will till you
( its will refresh if he found cheating or got banned and the result message will be update )

You can find it on top of your screen in lobby ( a button called Pan )

[heady falcon]

Where exactly? send a screenshot

Oh kk

wow I like how all the people i reported are still there

how trash

[dire plinth]

Hỗ trợ game pubg phải k ạ

[atomic orchid]

high ping issue but my net is perfect

[agile thorn]

when i on my mic my game sound so low
i did routine repair but it doesnt work

[night cloak]

There is no unlink button for my account, help

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@dire plinth please do use english

@atomic orchid restart your device and router.