#questions

1 messages · Page 840 of 1

feral knoll
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you can contact CS in game.

tepid lodge
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@the NOOB They say I made a mistake and I don t see any need

atomic galleon
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Bro we dont wanna spend 15 minutes on everyone cheater to make a video post on youtube etc.. for it is tencent, and they need uograde anticheat system

cyan citrus
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@tepid lodge hahahaah seriously ? so why u were using smartgaga? its most slow and laggy emulator , u only use it to cheat in game , stop lying around.

storm flumeBOT
#

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

atomic galleon
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U will see bro, on this game in future only cheaters will play

#

With tencents customer service guys

twilit widget
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Tencent is a greedy company

woven jolt
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Please help me, my Twitter account linked to the game has been compromised. I want to disconnect my ID 5347400239.

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @vagrant onyx, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vagrant onyx
#

@woven jolt read the bot message

tepid lodge
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I am a bandwidth account because of the smartgaga simulator, and I also worked on the emulator. Just a bandwidth account in its capacity. Can you please me? I spent a lot of money on this account and got tired of it and my Prophet Faku Band
ID: 5271265821
Name: 〤 BLACK〤

shut sail
#

@vagrant onyx if you have email to sendball details
I have same problem my account in Facebook it was hacked
And i login by email only
And the hacker he login by Facebook

tepid lodge
vagrant onyx
#

@tepid lodge account banned 10 years ?

storm flumeBOT
#

Please refer to subpoint #2.12 in #faq for further information, @tepid lodge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tepid lodge
#

@vagrant onyx Help me

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @shut sail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

shut sail
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I was send alot of emeails to support no any action
What can i do

polar marshBOT
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@tepid lodge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

void coral
#

A message has been sent to customer service and has not been answered

shut sail
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@void coral sam my problem but the hacker login by Facebook only now and i login by email
Istill waiting help

feral knoll
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@void coral contact ingame CS.

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@shut sail send correct required informations and wait it takes time.

smoky helm
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@polar marsh can you please optimize game on samsung phones with exynos chipset? Beacuse it supposed to be running on hdr extreme. Even it cant be running on medium ectreme.

void coral
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@feral knoll what cs ?

storm flumeBOT
#

You can contact the customer service via the game settings, @void coral. Refer to subpoint 5.3 in #faq for further instructions.

shut sail
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@feral knoll isend all thing and i give him my details and email if the need more pictures or record i need replay or any action

feral knoll
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@smoky helm that depends on the performance of your device not game.

shut sail
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Maby it will tack more time? For action

smoky helm
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@feral knoll my device is note 10 plus

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And even the newest samsung s20plus cannot play it in hdr extreme

void coral
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What should I do

feral knoll
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@shut sail depends on number of requests may take weeks.

void coral
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I can access the email and phone number

night eagle
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How to report cheaters and account sellers?

feral knoll
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@void coral contact ingame CS.

void coral
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@feral knoll how ?

shut sail
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@feral knoll i will wait 1 wake and i will send email or reminder
Maby the hacker he will benned my account if i login or sell my account

feral knoll
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@smoky helm like i said it depends on performance of device.

night eagle
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And even the newest samsung s20plus cannot play it in hdr extreme
@smoky helm because shittynos sucks and never buy a memesung phone to game

feral knoll
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You can contact the customer service via the game settings, @void coral. Refer to subpoint 5.3 in #faq for further instructions.

vivid merlin
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account sellers you can contact a mod and let them know GWseremePeepoThink

fair oriole
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‏I have a suggestion for the game pubg

‏Let everyone use the hack

‏Every game my team and I play against a team of cheaters

‏When reporting from inside the game, no action is taken against them (more than 20 report without action)

‏When reporting from outside the game, a video clip must be recorded
‏Meaning if you finished the game, follow the cheater, record a video and wait for the cheaters channel to open

‏I hope everyone will be allowed to use the hack for equal opportunities

‏Or increase the number of monitors

smoky helm
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@feral knoll do you know how fast is note 10 plus?

feral knoll
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not fast as iphone 11

short eagle
#

You could post your feedback in #old @fair oriole

night eagle
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account sellers you can contact a mod and let them know :GWseremePeepoThink:
@vivid merlin
Already reported most of leaderboard players in game and account sellers to instagram

smoky helm
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Yea but huawei mate 30 with the same performance as note 10 plus can play jt at hdr extreme. Can you explain that?@feral knoll

coral leaf
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Is the tribe mode doesnt exist anymore or its just have small chance to get them?

vivid merlin
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it is currently disabled @coral leaf

coral leaf
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Bruh why im so late to clear my mission

feral knoll
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@smoky helm iam not expert of devices and i dont test every device. i told you all i know.

coral leaf
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So i have to skip my mission?

smoky helm
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@feral knoll thats why i want pubg to optimize the game. It is a little disturbing.

coarse kindle
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what website can i use to send UC

fair oriole
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@short eagle but this is suggestion not bugs in the game

feral knoll
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@smoky helm hope they do best for all.

night eagle
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Where is premium crate?

feral knoll
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@coarse kindle midasbuy

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@night eagle coming to game in 21 june.

coarse kindle
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i try that website but it say my region not supported

feral knoll
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@coarse kindle then you need to use google play store or appstore to buy UC.

short eagle
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@fair oriole the channel can be used for suggestions too

fair oriole
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Thats good ok 😐

coarse kindle
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i wantto send us to someone

feral knoll
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@coarse kindle you can gift royal pass from ingame.

coarse kindle
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am doing custom room match to giveaway UC

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some ppl already have royal pass so i just want to giveaway some UC

feral knoll
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@coarse kindle whats your region?

polar marshBOT
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@paper pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coarse kindle
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usa

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am getting this error message 对不起,系统繁忙

lyric gull
polar marshBOT
#

@lyric gull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

long trellis
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I want to send royal pass to my friend i have 5k uc in my account but i cant send royal with uc i have to payment for this help me please!

vagrant onyx
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@long trellis hey
You can only send royal pass to friend with dollars only

crisp garden
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They also have request button

#

Tell your friend to request royal pass

halcyon wasp
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Can't find guncraft menu :/

short eagle
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It will be avaliable to everyone in the next update @halcyon wasp

long trellis
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@vagrant onyx ah okey can you tell me the way to send UC?

vagrant onyx
brittle ridge
#

How are you? Is there anyone who knows how long the support team will settle from within the game to respond when requesting information

glossy stone
#

Hello , i have question where to get the redemption code to get rewards ?

long trellis
#

Bro i want to send uc to my friend how can i send?? @vagrant onyx

night cloak
#

how do i get my guest account back?

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin
#

@night cloak read faq 2.1 in #faq

void coral
#

😫

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A message has been sent to customer service and has not been answered

vivid merlin
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@void coral it takes time for a reply be please patient

void coral
#

I cannot play every minute. He logs in on Facebook

vagrant onyx
spark elk
#

Hi i have a problem with the region of my country i am from egypt but the game automatically change itself to mauritius

vivid merlin
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@spark elk unfortunately you cant change it back until the time it says is up, you could try to contact customer service to see if they can help

void coral
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@vivid merlin I cannot play every minute. He logs in on Facebook

vivid merlin
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@void coral unfortunately I cant help with account related issues, you would have to contact customer service and wait for a reply from them

stable torrent
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why do i have 300ms in asia it used to be 120 but now it's unplayable

void coral
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@vivid merlin ok

spark elk
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If I deleted the game ,it will return to be egypt

vivid merlin
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it's most likely high traffic on your internet@stable torrent

spark elk
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But aday and back to mauritiua

stable torrent
#

ok

#

what do i do to prevent high traffic wifi

void coral
#

@vivid merlin will be answered quickly by customer service ؟

vivid merlin
#

@stable torrent you can contact your ISP and see what they can do

stable torrent
#

ok

vivid merlin
#

@void coral it does take time seeing as all the reports and requests they get daily, please do be patient and wait for a response

void coral
#

0@vivid merlin okķkkkk

spark elk
#

Hi i have a problem with the region of my country i am from egypt but the game automatically change itself to mauritius it is a lag from the game i didn't choose it

night cloak
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@spark elk Just use mobile data and it should be fine.

spark elk
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But i need to use wifi @night cloak bescause the ping in mobile data is not good

night cloak
#

@spark elk The solution with the WiFi is really complicated.

spark elk
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Tell me i really need it I can't play with mobile data @night cloak

polar marshBOT
#

@vapid fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@spark elk You need to call your ISP and ask them to offer you a dedicated IP internet package. If you already have a dedicated IP from your ISP, you need to request to change it.

spark elk
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Sorry but What is ISP refers to ? @night cloak

night cloak
#

Internet Service Provider.

spark elk
#

I will call them but when i ask them to change my IP, ro what IP I will ask to change it to?

#

? @night cloak

night cloak
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@spark elk The dedicated IP. Request a new one.

spark elk
#

Any new IP not a special one

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@night cloak؟

night cloak
#

@spark elk Right.

spark elk
#

Ok thanks . But should i change it only or delete the game and install ir again? @night cloak

night cloak
#

@spark elk Just the Dedicated IP change would be enough.

#

Where is the guncraft option it aint appearing

vivid merlin
#

The GUNCRAFT feature will be available to everyone next update.
It is only available to some random people for now
@night cloak pubgm_this

night cloak
#

Yeah i have it

lilac fulcrum
#

Where did all my titles go?

night cloak
#

Lol

vivid merlin
elfin canopy
#

Probably teaming up with enemies, @midnight coyote.

midnight coyote
#

No, I did not do anything in violation of the rules of the game

vivid merlin
#

@midnight coyote read faq 4.11 in #faq

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @hearty reef, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT
#

@hearty reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

timid otter
elfin canopy
#

Report them in-game.

river shale
#

What are the penalties allied with the enemy?

crisp garden
#

Ban

vivid merlin
#

@river shale they will be punished accordingly

timid otter
#

I reported ticking others... description teaming up with enemies..is this enf?

elfin canopy
#

Yes, it's enough

river shale
#

I have proof and I sent it to the Al-Balagh website about the cheaters and more than a video and they were not held accountable, many of them play freely so why all this neglect of officials

elfin canopy
#

You may check pinned message in #news, @timid otter.

#

What's your issue,@river shale?

river shale
#

I have proof and I sent him to the site for a report on cheaters and more than a video and they were not held accountable many of them play freely so why all this neglect of officials

polar marshBOT
#

@nimble temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Hello, @river shale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

river shale
#

I want to be held accountable immediately. I want to be held accountable for violating the rules of the game. This is my problem

#

I have this website and I have sent the video and my request has not been responded to

elfin canopy
#

You need to wait for 24h and then follow the solution provided in subpoint 4.11 in #faq, @midnight coyote

#

Do you want to report a hacker,@river shale?

river shale
#

I reported the hacker

timid otter
#

@elfin canopy I can't find that message

elfin canopy
#

@river shale then wait patiently, it takes time to process a report.

night cloak
sand mist
#

@polar marsh how do i kick someone from my pubg account

elfin canopy
#

Does they have access to your PUBGM account,@sand mist ?

sand mist
#

yea i can get on put he can still get in

elfin canopy
#

@night cloak soon.

sand mist
#

and i can’t change gmail password

uneven hatch
#

@night cloak just go to bonus challenge and from there go to bonus point store. You can buy from there. The bonus reward link has been like that since 2 seasons it wont be coming anytime soon.

elfin canopy
#

Change passwords of your social media account linked with your PUBGM account and enable 2 factor authentication, @sand mist.

timid otter
#

@elfin canopy and that should I check/click in report for the people who teaming up?

elfin canopy
#

Yes,@timid otter.

timid otter
#

And what should I*

elfin canopy
#

Add description "teaming up with enemies (other players)", @timid otter.

night cloak
#

@uneven hatch I know I redeem it from bonus challenge but I have lots of battle coins you can see it, that's why Im asking.. How u know bonus reward won't be coming anytime soon??? Its gone after 0.18 update.

polar marshBOT
#

@modest forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand mist
#

he keeps login With Gmail and Twitter

#

@elfin canopy

night cloak
#

^^ yeah he logging in both of our accounts using the new gmail feature when are you guys going to make a unlinking feature of that?

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
quiet geyser
#

@elfin canopy How should i get support,
My Lizard Roar m416 kill effect got changed to ScarL operation tommrrow's kill effect 😩

fading bloom
#

Please i need support ....! My facebook account hack and somone using my facebook account to login my pubg account ...! How to unlink that facebook from pubg ....! I have gmail login of that account

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @fading bloom, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

neat grail
#

Hi

vivid merlin
#

@fading bloom read faq 2.8 in #faq

#

@neat grail hello what's the issue?

fading bloom
#

@vivid merlin bro that not the solution

#

While i am playing i got this msg someone login from another location @vivid merlin

neat grail
night cloak
#

isnt midasbuy buying uc from a third party app?

vivid merlin
#

@fading bloom if they hacked your facebook you need to contact facebook customer service to recover the account or you can contact pubg mobile customer service to have them unIink it

#

@night cloak no they are official sellers

night cloak
#

like isnt that literally the 2nd option

#

are they

neat grail
#

Can you unlink email if it's hacked

night cloak
#

realy

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @neat grail, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

hrhrhrh

vivid merlin
#

@night cloak yes but if you dont believe me you may ask a mod

night cloak
#

Man its not that

fading bloom
#

@vivid merlin bro how to contact pubg

night cloak
#

I dont know how my account wont let me buy anything

#

after i spent 90$ on it

#

is it a glitch?

polar marshBOT
#

@serene heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

toxic glade
#

This game want update Anti chit

elfin canopy
#

Post it in #old, @toxic glade and @quiet geyser

fading bloom
#

Why my account got 2 months ban without any reason

paper light
#

my pubgm keeps crashing on my ipad air 2, it takes several attempts to get in the lobby,can anyone help me?

polar marshBOT
#

@umbral flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@fading bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to subpoint #4.7 in #faq for further information, @paper light. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

quiet geyser
#

@elfin canopy Okay.thanks

undone basalt
#

My account it’s stolen what can I do

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @undone basalt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tidal ivy
#

I can’t hear anyone or anything when I log in then turn on the mic

#

And only when the mic is turned on

versed scarab
#

Hello

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @versed scarab. Remember to read through #faq before asking questions in the support channels.

elfin canopy
versed scarab
#

Where the premium crate today is Monday and this weak two without it!?

undone basalt
#

My account has been stolen by some one on Game Center and he unlink my account and he deleted my Game Center email what can I do and my facebook it’s displayed by Facebook and I can’t get back my Facebook what I do ¿¿ please help me I pay a lot money on my account

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @undone basalt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

undone basalt
#

No help with that

elfin canopy
#

21st June,@versed scarab

storm flumeBOT
#

You can contact the customer service via the game settings, @undone basalt. Refer to subpoint 5.3 in #faq for further instructions.

undone basalt
#

No help with game support

versed scarab
#

What 😱😩 @elfin canopy

undone basalt
#

I need to some one to talk with real support

elfin canopy
#

We can't help you,@undone basalt, if you cannot recover your linked social media then contact in-game customer support.

#

Premium crates will be back on 21st June,@versed scarab.

versed scarab
#

I understand but i mean why? @elfin canopy

elfin canopy
#

They've been temporarily replaced by custom crates, @versed scarab.

versed scarab
#

Then Make a way to get a credits for free to open custom crates please. @elfin canopy

elfin canopy
#

You may post about your suggestion/feedback in #old , @versed scarab.

limber bloom
#

Provius when I was having a enemy near me I could tell where he is left , right ,front, back just from the sound but new I can't hear in my head phones were he is because I hear the foot steps in both of my head phones ( I try a lot of different head phones because I was thinking is something wrong with them but the results was the same , I try to reinstall the game , I reset all my phones settings and still nothing changed) I really appreciate if you can give me a answer regarding this issue . I took my friend phone with his head set and his one is working normally . I really don't know what to do anymore .

Thanks.

elfin canopy
#

Do you have UHD sound downloaded,@limber bloom?

limber bloom
#

Yes

elfin canopy
#

Try routine repair,@limber bloom.

#

It looks like the issue with the phone itself.

versed scarab
#

You know more then me tell them you are supporter right? @elfin canopy

elfin canopy
#

No, I'm just a staff member in this Discord server, I don't work for Tencent/PUBGM,@versed scarab.

limber bloom
#

I reset all my phones settings

#

I'm playing from assud Rog phone 2

versed scarab
#

Bad 😪 thank you for help @fleet veldtve

vital hill
#

When will Andy character will release tell the date

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @vital hill. Once we do, we will publish further information in #news.

elfin canopy
#

Routine repair,@limber bloom.

limber bloom
#

Haw I'm doing that if you can explain please

#

Thanks

elfin canopy
#

From the login screen.

limber bloom
#

Thanks

#

I will try

polar marshBOT
#

@left escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tulip raft
#

Good

torpid cave
#

My account has been hacked by an anonymous person. Can you help me out here to get my account back ?

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @torpid cave, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

torpid cave
#

Hacked account

quartz wing
#

Hi

#

Can anyone help me please

void agate
#

Can anyone help me I wanna make report for player he’s playing with full hake

floral moon
storm flumeBOT
#

Hello, @void agate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

hello guys i need to report some one i have her id in game and i have record too
so wgere can i send this record and her id please !

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

elfin canopy
night cloak
#

@elfin canopy ok thank you for help bro

#

Have anyone got the guncraft event

elfin canopy
#

Remaining players will get the guncraft option in next update,@night cloak.

night cloak
#

When?

dusty rover
#

Any information about unlink option?

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @dusty rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

@elfin canopy can i ask you another question please ?

elfin canopy
#

Yes, sure!@night cloak

dusty rover
#

@elfin canopy any information about unlink option ?

night cloak
#

@elfin canopy this cheater didn't have name in game i only have her id

elfin canopy
night cloak
#

@elfin canopy i see her name is nothing

dusty rover
#

@elfin canopy every one know that lol

elfin canopy
#

You can copy the name in-game by using their ID,@night cloak.

#

Okay,@dusty rover.

night cloak
#

@elfin canopy ok thank you iwilll try

twin gulch
night cloak
#

@elfin canopy but i use game loop you know i can't copy any thing from game

elfin canopy
#

No news about it yet, hopefully it'll be fixed soon,@twin gulch.

#

@night cloak give me their ID.

night cloak
#

@elfin canopy here or private !

elfin canopy
#

You can give it here,@night cloak

night cloak
#

@elfin canopy 5165869412

strong notch
#

PUBG Quick Scope switch is still not fixed? I can’t see the button even if enabled

twin gulch
#

@elfin canopy ok, but How i get back my Daily Missons and Events of last 3 days..???

elfin canopy
#

@strong notch can you post the screenshot of it?

strong notch
#

Uhh

elfin canopy
#

I don't know,@twin gulch

strong notch
#

Yes

night cloak
#

@elfin canopy he didn't have a name !

elfin canopy
#

@night cloak, ĒŪōŪōŪĒ

night cloak
#

@elfin canopy ok thank's
so i send her name and her id what about my record !

#

@elfin canopy i can upload it in the site or upload it first in youtube !

elfin canopy
#

Upload it on YouTube and provide the link in that form, @night cloak

night cloak
#

@elfin canopy aha ok thank you alot

#

@elfin canopy you know her name i can't see it in game loop i don't know why but you helped me

elfin canopy
#

They were using Hidden characters, you're welcome,@night cloak

strong notch
elfin canopy
#

@strong notch screenshot of your control layout?

strong notch
#

Ahhh wait

elfin canopy
#

Wait!@strong notch Do you have scope in this game?

strong notch
#

Of course i do 😂

#

Multiple scopes

frigid mountain
#

Hh

strong notch
#

Same issue with my friend

elfin canopy
#

I can see the option in layout though :-/
Maybe try moving it and save the changes, @strong notch

strong notch
#

I had done it before

#

Repaired the game re installed it rearranged it

#

Everything

elfin canopy
#

Post it in #old with details along with screenshots, @strong notch (in a single message, there's a 6h cooldown)

strong notch
#

Hmm that’s sad

silver plume
#

My BBG account has been hacked. How can I retrieve it

tulip raft
#

God

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @silver plume. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

strong notch
#

And @elfin canopy one more thing . Where the heck is Premium Crate

silver plume
#

I need an employee very quickly

night cloak
#

@silver plume Follow the #faq 2.8

lofty patio
#

@lime juniper
Hi ..
I have been reported on cheater in #cheater-reports channel and you marked my report with green mark as approved report but the cheater didn't get banned till now !
My report was in :
1 Jun 2020 5:39 pm

silver plume
#

I need an employee very quickly

strong notch
#

@night cloak it would be helpful if you answer my question

night cloak
#

the Premium Crates will be available again starting June 21.@strong notch

strong notch
#

Ok thanks but why so

night cloak
#

anybody looking for a clan

strong notch
#

And @night cloak where can I post my live streams

night cloak
#

@strong notch we dont allow advertising.

strong notch
#

Then what content creators

storm flumeBOT
#

Please refer to subpoint #6.1 in #faq for further information, @strong notch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

silver plume
#

My account has been migrated, I need a staff member to talk about it

#

My account has been migrated, I need a staff member to talk about it

#

My account has been migrated, I need a staff member to talk about it

night cloak
#

@silver plume follow the #faq 2.5, Please be advised that we can not help you with that. It is your own responsibility to protect your social media account.

#

and dont spam

idle jasper
#

Hi rock

night cloak
#

Hey rock

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak @idle jasper. Remember to read through #faq before asking questions in the support channels.

night cloak
#

Ah ha sorry

#

Yeah

silver plume
#

I need a user whose account has been hacked and filed

#

I need a user whose account has been hacked and filed

idle jasper
polar marshBOT
#

@idle jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strong notch
#

@night cloak where can I find my user id in iOS I can’t find it when I click my avatar in discord mobile

silver plume
#

I need a user whose account has been hacked and filed

strong notch
#

Ok nvm

elfin canopy
#

@strong notch your discord user ID is 456149900116361247

strong notch
#

Thanks 😂 I got it

spring zephyr
#

@silver plume But why?

night cloak
#

Any reason why premium crates are removed?

spring zephyr
#

@night cloak The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

woven atlas
#

@night cloak they will be back on june 21

night cloak
#

Ok...thanx for the reply

solemn yacht
#

how are peoples account keep getting hack if they did not share their accounts this is getting bad

spring zephyr
#

Security of there own social media account is there own responsibility.

solemn yacht
#

true but is it the social media company responsibility to prevent it too

#

since its their security

#

am i right or not @spring zephyr

#

look what happen to facebook

spring zephyr
#

@solemn yacht Any company can't do anything if people just keep giving there ID and pass to phishing websites.
And use discussion channels for conversations

solemn yacht
#

ok

floral moon
twin condor
#

Why today no event are released

#

In my Account also not shown the guncraft option

spring zephyr
#

@twin condor The GUNCRAFT feature will be available to everyone next update.
It is only available to some random people for now.

twin condor
#

When the update is release

spring zephyr
#

Soon.

spice mist
#

Why is the server soo laggy?

steel mantle
#

I have to report a discord server where hacks are sold and hackers are live streaming everyday

spice mist
#

Like 270 ping

storm flumeBOT
#

Please contact Discord's customer service for this matter, @steel mantle.

:white_small_square: https://dis.gd/contact
:white_small_square: support@discordapp.com

night cloak
spring zephyr
#

@night cloak It refreshes every week.

night cloak
velvet vault
#

Hi. How is the ULTRA HD sound right now. Tried it when it released but it had so many bugs back then. Is it good now?

sand path
#

@night cloak it will be back.

#

@velvet vault yes

night cloak
#

When is ultra hd graphics coming its been 2 or more years

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

icy torrent
night cloak
#

@sand path but when after 2-3 years, pubgm devs become lazy day by day

spring zephyr
#

@icy torrent Yes?

rare oasis
#

What will be the next big craze game you guys think after pubg?

spring zephyr
#

@rare oasis If you don't need any support.
Then please use discussion channels for conversations.

rotund pumice
#

Can anyone answer why we can't see the name of the ones who r spectating our game?

spring zephyr
#

@rotund pumice It's a bug, please do report it in the #old channel with detailed info.

rare oasis
#

@spring zephyr oh sorry i thought it's pubg chat.. sorry my fault

rotund pumice
#

I think its already posted in #old
But someone said it is done intentionally

rare oasis
#

I need support. In Weapon master do I need to kill the enemy with sniper rifle or bolt action

#

I completed it with sniper rifle but didn't get the title

vagrant onyx
#

@rare oasis you did in classic with platinum tier or above
( make sure you selected the server that was platinum )
and what sniper you did ?

rare oasis
#

@vagrant onyx yes I was in platinum 3 and I killed with mini 14

woven jolt
#

‏Please please please
‏Please disconnect my hacked Twitter account

‏Nick name for account pubg ; OMAR《SKB》

‏id 5347400239

‏My game center is linked, but when I want to disconnect Twitter, the option to cancel does not appear. Please help me Technical support within the game they do not want

storm flumeBOT
#

Please refer to subpoint #2.5 in #faq for further information, @woven jolt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rotund pumice
#

I think its already posted in #old
But someone said it is done intentionally
Plz answer

night cloak
#

@rotund pumice it is done intentionally

rotund pumice
#

Y

amber cedar
#

Why we cant see name of the person who is spectating me.@night cloak

night cloak
#

it is done intentionally and I'm not aware of the reason.

polar marshBOT
#

@hard hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woven jolt
#

‏Please please please
‏Please disconnect my hacked Twitter account

‏Nick name for account pubg ; OMAR《SKB》

‏id 5347400239

‏My game center is linked, but when I want to disconnect Twitter, the option to cancel does not appear. Please help me Technical support within the game they do not want
Where the support@woven jolt

#

?????

polar marshBOT
#

@hard hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@hard hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lofty patio
#

@night cloak
Hi ..
I have been reported on cheater in #cheater-reports channel and you marked my report with green mark as approved report but the cheater didn't get banned till now !
My report was in :
1 Jun 2020 5:39 pm

night cloak
#

can you provide the user id

#

@lofty patio

vagrant onyx
#

@woven jolt unlink future is disable

#

its could be back later time

lofty patio
#

can you provide the user id
@night cloak
5308598187

elfin canopy
#

Report them via in-game report system, @hard hill

signal sleet
#

@lofty patio the Player has changed he’s name

lofty patio
#

@lofty patio the Player has changed he’s name
@signal sleet

Yes bro and the admin know about that

#

I think it's not problem

signal sleet
#

👍🏻👍🏻

prime citrus
#

@signal sleet

#

I want to repirt some obw

#

One*

#

The channel is locked

#

What couod i do right now ?

#

Report**

#

Could**

#

Sorry for mistakes

night cloak
signal sleet
#

@prime citrus im not the Admin that’s the Frist point the Second one you need to get level Rare (level 10 ) to have an access to the cheaters Report service.

tidal ivy
#

@elfin canopy I finished the doc.

elfin canopy
#

What is it about,@tidal ivy?

prime citrus
#

I have all data

#

Could i give any one

#

The data and report him

#

Any one that have the role

elfin canopy
#

@prime citrus DM me your report

prime citrus
#

Thnx bro

tidal ivy
#

The Mic Issue

elfin canopy
#

Ahh. You tried repairing your game,@tidal ivy?

tidal ivy
#

All I did was finish filling out the doc as you asked

elfin canopy
#

The form was to collect more info about the issue, hopefully it'll be fixed soon.

#

Thanks for taking your time to fill out.

tidal ivy
#

I can’t exactly get a second try, but thanks for helping

elfin canopy
#

Not being able to see the name of spectator is intentional, @amber cedar

vagrant smelt
#

L

noble robin
#

Nice ping

slate lily
#

Hello

obsidian dove
#

wth

zenith carbon
#

Anyone looking for a line up, DM me ASAP!

kind drift
#

okay.

teal hemlock
#

wtf

open spear
#

Wow

night cloak
#

I got pinggg

crisp garden
#

Ummmm???

night cloak
#

???

rapid rain
#

Nice ping

fallow lynx
#

ping?

sly moon
#

Ping

night cloak
#

Who ping me

tidal mist
#

Ping

amber cedar
#

Will it be fixed? @elfin canopy

night cloak
#

WTF

#

What

thorny pier
#

sup

molten veldt
#

@rapid rain pinggg

night cloak
#

Who pinged me

rapid rain
#

Someone did an Oopsie

fallow lynx
#

okie

lost summit
#

@everyone

sly moon
#

@tidal mist dm

night cloak
#

@night cloak someone abused

wispy kestrel
#

And here we go with spam

kind drift
#

#chat bois

torpid tide
#

wtf who ping

vast knoll
#

Who tagged meh

grand summit
#

wtf

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

thorny pier
#

i just got pinged bro sup

teal hemlock
#

mdfk y ping

elfin canopy
#

@amber cedar it's not a bug. It's intentional

tacit kiln
#

damn calm down stepbro

left flame
hollow sigil
#

Who called me

paper light
#

guys stop

fallow lynx
#

is this support channel or

night cloak
#

Calm down everyone it was test

#

@thorny pier hey

#

Calm down everyone it was test

amber cedar
#

Whats use of that @elfin canopy

tacit kiln
#

master oogway shut up

night cloak
#

Calm down everyone it was test

rapid rain
#

Lock the channel

night cloak
#

Calm down everyone it was test

elfin canopy
night cloak
#

@empty iron use #clans for this

tawny ibex
#

what is happening?

amber cedar
#

Why they hide the name of spectator

woven atlas
#

@night cloak pls do not ping multiple users again

night cloak
#

@tacit kiln u shut up

paper light
#

there are no accidents @night cloak

night cloak
#

Calm down everyone it was test

tacit kiln
#

U shut up

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

Calm down everyone it was test

#

@tacit kiln no u

stoic wren
#

Wow

night cloak
#

Did I miss something?

indigo basin
#

Please avoid going off-topic. You can have unrelated conversations in #chat.
@storm flume NAB

kind drift
#

@night cloak stop spamming

night cloak
#

Toxic noob

sand path
#

What's wrong?

indigo basin
#

Please avoid going off-topic. You can have unrelated conversations in #chat.
@storm flume NAB

night cloak
#

@sand path ping

sand path
#

Who?

night cloak
#

Someone pinged

#

Idk rock?

molten forge
#

Yeah I got pinged too

night cloak
#

What happened?

silver plume
#

@spring zephyr My personal accounts were hacked by a criminal and were pursued by the security judiciary, which is the reason for my appearance in a Bebji account. I am misleading and prove you in a book from the General Security Judiciary. Also, in the past years, a respectable and professional player. Can you reduce the penalty because I spent money on Reckoning and getting tired a lot in pursuing the criminal وهذا الايدي 5129633685

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @silver plume. Refer to #613267301243944960 for language channels.

obsidian dove
#

@sand path everyone ping

hollow sigil
#

everyone don't use this channel as public chat

night cloak
#

<@&481161015728406538>
@sharp onyx u get muted for that

onyx cairn
#

Calm down, don't spam please!

sand path
#

Stop

elfin canopy
#

Stop it!!!

sharp onyx
#

Dude this guy is raiding

night cloak
#

Calm down everyone it was test

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

Dude u don't supposed to quote it.

kind drift
#

Can y'all chill and go to #chat

little forum
#

I got ghost ping?

sand path
#

Next offtopic is mute.

night cloak
#

Calm down everyone it was test

tulip dawn
#

tf ghost ping

night cloak
#

@night cloak@sharp onyx which guy?

#

Calm down everyone it was test

#

@night cloak ?

sharp onyx
#

^

thin ginkgo
#

ghost ping?

sand path
#

@empty forge stop

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

forest summit
#

Someone pinged me here

stone burrow
#

I was killed by a hacker😥

fringe grove
#

Tch, who ping😒

night cloak
forest summit
molten forge
worn cradle
#

Can I get rp tranfer to my new account from my banned account?

forest summit
vagrant onyx
#

please all move to #chat and #pubg-mobile

this channel for support only

someone did ping you all but its got handle

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

forest summit
molten forge
#

@worn cradle nope

bronze yarrow
#

Anyone pinged me here?

forest summit
fallow bison
#

Who pinged?

unborn shale
#

Who ping!! S

night cloak
#

I just got pinged

frozen schooner
sand path
#

The guy who pinged has been muted.

#

Apologies

molten forge
#

@frozen schooner perhaps he healed a lot

night cloak
#

@sand path ok

sharp onyx
#

Introduce a slowmode please

amber cedar
#

Everyone ping permission is given to all?

woven atlas
#

@amber cedar no

amber cedar
#

Ok

spice mulch
#

Why can he do that in an official serve JESUS

twin gulch
#

Any new about upcoming update??

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @twin gulch. Once we do, we will publish further information in #news.

vital wraith
#

Why tf were me and so many others pinged?

sand path
#

He mentioned like 100 guys. Apologies.

molten forge
#

Did he he get kicked?

chrome knoll
#

Bc who ping??

frozen schooner
#

man such a pain getting healed is more valueble then Damage thats unfair🙁 @molten forge

fossil meadow
#

who is pinged lol

woven atlas
#

@chrome knoll #chat user has been taken care

night cloak
#

The freak

tall crypt
#

Match matching take too much time. And still not matching. Can not play solo or duo match. Only squad in (Erangel) (Emulator).
Please ban cheaters and make the good gaming environment. Many cheates are using elite Royal pass account and still not ban yet. Because they think PUBGM can not ban them. This season is a bas dream for me.

night cloak
#

@woven atlas did you kill him bro?

#

Lmao

#

who pinged me

#

An increase in cheating activities have recently been discovered among unauthorized emulators. As such, GameLoop players are now paired only with other GameLoop players, while non-GameLoop-players are paired only with other non-GameLoop-players.@tall crypt

sharp onyx
#

@frozen schooner The damage from the blue zone increases with every subsequent zone. Please try to stay inside so that you dont take damage

night cloak
#

@night cloak ah one idiot massi e, pinged

fossil meadow
#

Yeah

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

barren siren
#

Who pinged?

sand path
#

It was some random. Who pinged 91 guys. Apologies

night cloak
#

who deleted my messeage

sand path
#

Please move to #chat @night cloak

barren siren
#

Check who pinged me earlier ty @night cloak

night cloak
#

okay ChickenHug @sand path

silent ruin
#

Lmao at least it was handled

night cloak
#

it was skrt#8516 @barren siren

barren siren
#

Aight ty

storm flumeBOT
#

Hello, @stone burrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vast knoll
#

How to use gameloop

storm flumeBOT
night cloak
#

someone pinged me, how do I find who pinged me with all these messages

molten forge
#

It was some random. Who pinged 91 guys. Apologies

stone burrow
#

ok i will check it out.

normal fulcrum
#

@night cloak Go to recent mentions in your discord client. It won't show if the message was deleted. Avoid recent ping as it was a mass ping and issue have been dealt with

polar marshBOT
#

@vague gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum
#

@vague gale We cannot guarantee it. We don't recommend to use VPN. You can use it at your own risk

dawn belfry
#

hello I lost access to my account because I was hacked on Facebook, now someone else is using my account in the game I really wanted to recover my account I have proof of payments that I made when I placed UC I can prove that the account is mine I know the day I made mine first login and everything else can I recover my account?

vague gale
#

@normal fulcrum who can guarantee then?

normal fulcrum
#

@vague gale No one can. You can use VPN at your own risk. We suggest not to use it

vague gale
#

@normal fulcrum
My ping lowers from 150 to 80ms

storm flumeBOT
#

Hello, @fair lynx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

fair lynx
#

Is there any form to report cheaters?

stone burrow
#

VPN is not allowed in PUBGM becz its third party app, Am i right?

vagrant onyx
#

@fair lynx yes read the bot message

normal fulcrum
#

@stone burrow We cannot say it is not allowed. All we can say is we don't recommend it. You can use it at your own risk

vagrant onyx
#

@stone burrow

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

vague gale
#

@stone burrow yes I heard it triggers some kind of 3rd party app

stone burrow
#

My friend got suspended for using VPN.

vague gale
#

@stone burrow How many days did you get suspended?

normal fulcrum
#

He might be suspended for using VPN or maybe he was cheating and used VPN to hide his IP @stone burrow

stone burrow
#

1 week

normal fulcrum
#

In any case, you can take further discussion to #chat

stone burrow
#

May be. I don,t know

dawn belfry
#

hello I lost access to my account because I was hacked on Facebook, now someone else is using my account in the game I really wanted to recover my account I have proof of payments that I made when I placed UC I can prove that the account is mine I know the day I made mine first login and everything else can I recover my account?

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @dawn belfry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vagrant onyx
#

Try to contact the social media for trying to recover your account @dawn belfry

dire citrus
#

Helli

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @dire citrus. Remember to read through #faq before asking questions in the support channels.

vagrant onyx
#

@dire citrus what the issue ?

dawn belfry
#

@vagrant onyx how do I do that?

fallow lynx
#

tf poing?

vagrant onyx
#

Read the bot message @dawn belfry

#

@fallow lynx someone did
he got suspended from the server

fallow lynx
#

someone did means?

#

@everyone can mention by anyone?

vagrant onyx
#

@fallow lynx he miss mention a lot of user

night cloak
#

@fallow lynx @everyone wont work in this server

fallow lynx
#

oooo i see (raid)

elfin canopy
#

@everyone tag doesn't work, he mentioned many users by manually tagging them,@fallow lynx

night cloak
#

please do use #chat

fallow lynx
#

peperetard it's okie thanks for replying

dire citrus
#

My issue is i want to know why is my account is start over again

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @scenic lagoon.

polar marshBOT
#

@scenic lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dawn belfry
#

@vagrant onyx I can't get in touch with them for 45 days that I have been trying and what if I never recover my Facebook account? all the money I invested in the game goes to waste?

vagrant onyx
#

@fallow lynx yes you can take chatting in #pubg-mobile or #chat
so not a lot of user chat here

cause this channel for support only

polar marshBOT
#

@desert star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

halcyon zodiac
#

@vagrant onyx hey can you help me with the tournament approval thing?

dire citrus
#

All of my outfit .rank and everything in my game data are lost and disappeared ....😥 😥

#

😡 😡 durh

vagrant onyx
#

@dire citrus not really!!!!

dire citrus
#

Now I'm start again from bronze

halcyon zodiac
#

@vagrant onyx ??

vagrant onyx
#

@halcyon zodiac you can ask someone else i do not provide you that much about Tournament

dawn belfry
#

@vagrant onyx I can't get in touch with them for 45 days that I have been trying and what if I never recover my Facebook account? all the money I invested in the game goes to waste?

halcyon zodiac
#

who can i ask? @vagrant onyx

#

any specific name will be great then ill ask him directly @vagrant onyx

round whale
#

Hey guys

#

I have reported lot of hackers in the last 2 days

#

No response

storm flumeBOT
#

Hello, @round whale @golden ether!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT
#

@turbid dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

faint crow
#

PUBG MOBILE when i get gun craft tinker 😡

sacred sky
#

I’ve already waited for 15 hours and my 300 UC and bonus tickets from the bonus shop hasn’t come in yet.. did PUBG just waste my time grinding bonus challenge.. that’s such an a hole move

vagrant onyx
#

@faint crow you could get it in next update

lofty nebula
#

Hello everybody where is Andy character

sacred sky
#

What do I do if it doesn’t come in the next 9 hours? Can I sue them or report the company? pubgm_fp

faint crow
#

@faint crow you could get it in next update
@vagrant onyx 😍

vagrant onyx
#

@lofty nebula still no date

night cloak
#

I am poor gamer bro. Only phoenix os can give me playable fps
Gameloop give me 10 fps
Phoenix OS not using any cheats
All cheaters are from android emulator like gameloop, smartgaga etc
In phoenix os, cheating is impossible
I wish Gameloop and Phoenix OS lobby to be combined
Others are ok .. This is my problem

lofty nebula
craggy blade
#

@lofty nebula It will be coming soon. No exact dates. Keep checking #news

vagrant onyx
#

@golden ether you have been answers , do not repeat the same quarry again and again

storm flumeBOT
vagrant onyx
#

@lofty nebula still no date yet

night cloak
#

Hey, how i get pemission to send messeges to cheater-report channel?

subtle forge
#

I have no permission to report a hacker here on discord ??

merry pebble
#

@normal fulcrum please solve my issue its been 8 days now

night cloak
topaz oar
#

i have a question any one ?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @topaz oar. Remember to read through #faq before asking questions in the support channels.

topaz oar
#

@night cloak can i ask u something

night cloak
#

state the issue

limpid socket
#

I was pinged here?

knotty panther
#

@Rock47 can I ask what is happened to a account of my friend

night cloak
#

@knotty panther yes

knotty panther
topaz oar
#

@night cloak How are the numbers assigned to each player in a squad? I thought it could be based on phone and network performances

#

@knotty panther whats wroing in this

knotty panther
#

@topaz oaraccount is not getting login

topaz oar
#

is there any message to see ?

craggy blade
#

@night cloak , @night cloak The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

knotty panther
#

Wait I m asking

night cloak
#

@night cloak , @night cloak The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.
@craggy blade oof,okay

#

@topaz oar those are assigned by names

#

@knotty panther can you explain is that showing any errors or something

subtle forge
#

@subtle forge @night cloak Keep chatting in the server until you reach level 10 to be able to send messages in #clans and in #cheater-reports . You can check your level in the #481204134859505684 channel. Remember to follow the #613267301243944960 while in a conversation.
@night cloak This is not a good way.

knotty panther
night cloak
#

Preferred way is to report via in game@subtle forge

#

@knotty panther contact Facebook

knotty panther
#

Ok @night cloak

polar marshBOT
#

@subtle forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

topaz oar
#

@night cloak are u sure

#

coz places are changing sometimes

night cloak
#

yes

#

@subtle forge they do get banned

polar marshBOT
#

@subtle forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tacit flower
#

Hello , I will report a cheater but he change nickname, should I write old nickname or new nickname ?

#

Admin please reply

polar marshBOT
#

@subtle forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

add the new nick name @tacit flower

#

@neat spindle report to that platform

neat spindle
#

Ok

#

I have done it

tacit flower
#

@night cloak should I add old name ?

neat spindle
#

But from it we can get all skin outfits

night cloak
#

@tacit flower lemme confirm it

#

@neat spindle as you already said that its a scam,use a discussion channel if you dont need support in here

tacit flower
night cloak
#

@tacit flower add the old name in a bracket (old username: )

tacit flower
#

@night cloak ok thank you

daring blaze
#

ı have a problem
pubg mobile turkey support team doesn't support any problem on pubg mobile turkey discord server

#

support team doesnt working

#

<@&481161015728406538> please help me

spring void
#

What seems to be the issue?

#

Also only mention moderator role in emergency only.

daring blaze
#

too much player want to help but support team doesn't reply us

polar marshBOT
#

@daring blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
#

@daring blaze we cant help the users who gets in-game account suspensions

#

Hi , My cousin gave me his account, and I want to delete his accounts from the account.

#

Is that possible?

vagrant onyx
#

@night cloak you want to delete his account from the account ?

night cloak
#

@night cloak use that tag only when necessary

vagrant onyx
#

What does that mean

night cloak
#

I want to delete the Twitter and Facebook accounts and adding my accounts

vagrant onyx
#

@night cloak yes you can but not now

#

Unlink future is disable

night cloak
#

What time

#

OK

civic pivot
#

Can i add multiple cheater in one message since there is 6 hours lock in cheater section?

vagrant onyx
#

@night cloak type the words unlink for more info

daring blaze
#

or stealed account problem or unlink socialmedia problem

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @daring blaze, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

Another question, Shogun's development doesn't exist.

#

@civic pivot no

#

refer the pinned message in there

#

Unlink

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

civic pivot
#

Why no? Only yesterday recorded 7 cheaters, with video evidence, need to wait every report 6 hours?

vagrant onyx
#

@night cloak there you go

night cloak
#

Another question, Shogun's development doesn't exist.
@night cloak..

#

@daring blaze its their responsibility to protect their account, for the unlink issue you need to contact the in-game customer service.

#

@night cloak i didnt get that question

#

Shotgun i want to change its color but the new update did not reach me even though I updated it from Google play

next whale
#

bruh i got pinged

night cloak
#

@civic pivot the preferred way is to report them via in-game, this is just us the discord staffs doing some extra works to make the game to have a fair environment.

#

Shotgun i want to change its color but the new update did not reach me even though I updated it from Google play
@night cloak
..

#

@next whale a guy mentioned all the online members

#

@night cloak color of what??

next whale
#

Damn

night cloak
#

ShotGun

upper sedge
#

what's this ban for?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @upper sedge.

upper sedge
#

I did absolutely NOTHING :(

polar marshBOT
#

@vital cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@night cloak The GUNCRAFT feature will be available to everyone next update.
It is only available to some random people for now.

#

OK thanks

elfin canopy
#

Hey, @faint ivy! How may I help you?

brazen kettle
#

Who pinged me here? I'm not mod, I'm smol! GWnatesnowSad

elfin canopy
#

Some member mentioned alot of people,@brazen kettle. The situation has been handled. We apologise for the inconvenience :)

brazen kettle
#

It's okay, I thought someone needed my help here. xDGWsetmyxPeepoWeird

faint ivy
#

@elfin canopy I wanna help my Twitter account is hacked

#

@elfin canopy My account is linked to Facebook and e-mail, I want to disconnect Twitter only

elfin canopy
faint ivy
#

@elfin canopy Contact customer support and don't respond to me

night cloak
#

only they could help you and will take upto 60-90 days @faint ivy

faint ivy
#

I am tired of the thief’s behavior because he enters the game and changes my name to the game

#

@night cloak I'm afraid to take the account out of my hands

night cloak
#

Please be advised that we can not help you with that. It is your own responsibility to protect your social media account.

faint ivy
#

@night cloak My account is currently protected by Facebook and e-mail, and the thief also asked me Facebook

brazen shale
#

How to fix Failed to 'initialize map downloader' error when i try to enter a match with mobile data? The game lobby works fine, just cannot enter a match.

neon cliff
#

Who pinged me

civic pivot
#

@night cloak the new feature email/phone number linking system, is it only choosable to register one or can you link them both? Email/ phone linking

sand path
pseudo night
#

I wanna send details for hacker in #cheater-reports but I can’t type any messages .. help please

twin gulch
floral moon
#

@twin gulch hahahaha I AM ALSO WAITING......

night cloak
clever wharf
#

when someone idle in game lobby but show me in match for like 1hr 30 mins or something ... why

pseudo night
#

@night cloak thnks

feral knoll
#

@clever wharf it a bug please send it to #old with a screenshoot.

night cloak
#

When PUBG will acknowledge the hackers in their game ?

maiden garnet
#

hi there
there was issues
there was account my friend has been hacked by someone ,so what can i do for him? please how i get back
ID: 538322023

feral knoll
#

@maiden garnet he must contact ingame CS.

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @maiden garnet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

Can I 13 year old join pmis

#

@night cloak no

west prawn
#

Bro someone hack my fb account.. I'm not able to recover .my pubg account also connect with facebook so now is this possible to recover my pubg account?

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @west prawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@zealous elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sterile mural
#

wall hack
ID:5120124877

polar marshBOT
#

@rotund ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

paper monolith
#

Dear Pubgm,my friend just got hacked by Indonesian person via twitter please ban this person

storm flumeBOT
#

Hello, @sterile mural!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

#

Please refer to subpoint 2.8 in #faq for further information, @paper monolith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

paper monolith
#

Dear Pubgm,my friend just got hacked by Indonesian person via twitter please ban this person

spring zephyr
#

@paper monolith Your friend doesn't have access to his/her account right?

gilded phoenix
#

Hello... I can't access my Pubg Account because my Facebook account has been disabled permanently and my pubg Account are synced with only my Facebook account... Please help me... Is there a way to retrieve my account... I have been playing with that account since 2 years and i purchased royal pass also... Please help me

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @gilded phoenix. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@simple yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

paper monolith
#

@spring zephyr yes the hacker change the password

spring zephyr
#

@paper monolith Please read #faq 2.8

paper monolith
#

@spring zephyr ok

fleet sierra
#

@spring zephyr all accounts are suspended ?

pseudo night
#

I lost my account 5 months ago — every time I send to give reason.. no answer just public answer as automatic answer

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @pseudo night, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

spring zephyr
#

@fleet sierra Which accounts?

fleet sierra
#

@spring zephyr pubg accounts

spring zephyr
#

@pseudo night How did you lost your account?

#

@fleet sierra Can you explain in detail please, I don't get what you are trying to say.

pseudo night
#

@spring zephyr I was play in solo mode match then disconnected network .. on January

spring zephyr
#

What?

night cloak
gray shard
#

I lost my account . At this moment I can't access my account with my gamail log in . I didn't get any verification code on my email. Help me please

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @gray shard, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT
#

@pseudo night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pliant heath
#

شباب في خط في ربط حساب الببجي انا حسابي مرتبط بثلاثه مواقع تواصل فيس بوك جيم سنتر جيميل في حل للخطاء

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @pliant heath. Refer to #613267301243944960 for language channels.

pliant heath
#

Bebji account I am linked to three Facebook Facebook Game Center Gmail social networking sites in a solution to errors

spring zephyr
#

@pliant heath Can you explain your issue in detail, I didn't get what you were trying to say.

knotty idol
polar marshBOT
#

@knotty idol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pliant heath
#

Hello my problem in detail My account in Bebji was linked on my Android device via social networking sites Facebook and Gmail The problem is that he entered my account in Bebji from another device. I linked the account via social networking sites to Facebook and Gym Center for understanding. I will send you pictures for clarification.

brisk knot
#

Please fix the match making system it's completely waste (why I'm saying it's waste) well I'm from north india and I'm getting south indian players i can't communicate with them bcoz they don't know my language and I don't know their language and even (people select hot drop and they go slow and steady) which ruined our games (do anything same as we exit game in Island if we continous do we got ban from match making / plis do same as Hot drop 😥)

spring zephyr
#

@pliant heath Can you give a screenshot please.

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @pliant heath. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Hello. I want to report cheaters but I have only read-only option in chat

spring zephyr
#

@night cloak You need a rare role for that, you can get a rare role when you are level 10.

night cloak
#

And how do I make level 10?

craggy blade
#

@night cloak By chatting

night cloak
#

Ohh, ok

#

!rank

storm flumeBOT
#

This command is disabled in this channel, @night cloak. Please execute the command in #481204134859505684 instead.

spring zephyr
#

@brisk knot You can use the match with language option, but probably that will take more time to find a match.

night cloak
#

Thanks guys

craggy blade
#

By chatting you get exp and with that your level increase. You can check your level in #481204134859505684 @night cloak

#

Welcome :)

brisk knot
#

@spring zephyr I selected Hindi and English from now I didn't get any guy who speak in hindi

#

Like I played 20 matches once a day
From 20 matches I got hindi peeps only in 1-2 seconds

spring zephyr
#

@brisk knot Play with your own squad then, you can use #activities to find people to play with.

brisk knot
#

@spring zephyr The problem is with matchmaking

Before I got best player in random
But after update matching get triggered

#

Nevermind

Take a look in glitch

Iron Sight + Scope

spring zephyr
#

@brisk knot Report it in the #oldchannel.

pliant heath
#

Hello my problem in detail My account in Bebji was linked on my Android device via social networking sites Facebook and Gmail The problem is that he entered my account in Bebji from another device. I linked the account via social networking sites to Facebook and Gym Center for understanding. I will send you pictures for clarification.

brisk knot
#

Okay thanks

I have lots of photos and videos of glitch

spring zephyr
#

@pliant heath Read #faq 2.5

storm willow
#

@brisk knot report in #old

drowsy lava
#

@storm flume hello again im sorry for the headache but still get no support ,

#

I tried everything but still no answer

subtle flax
#

Why dont i have perms to chat in cheater reports

spring zephyr
#

@subtle flax You need a rare role for that, you can get a rare role when you are level 10.

subtle flax
#

Aww can someone report this cheater for me

spring zephyr
#

@subtle flax Reporting him/her won't work.
You can easily get to level 10 just by chatting.

#

In discussion channels.

subtle flax
#

I mean like someone put this is cheater reports channel for me

civic pivot
#

My ingame chat is bugged for weeks, no any replies i get nor the conversation can be closed.. how to remove main chat?

frosty ermine
#

@subtle flax how to take permission for hosting pubg tournament above 50k prizepool

civic pivot
#

Cant close my ingame CS conversation for weeks?

polar marshBOT
#

@graceful epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusty tree
#

On what date will this season reset?

spring zephyr
#

@dusty tree The RP ends on 07/12/2020, so the tiers will probably reset on the other day.

sacred sky
#

@spring zephyr my friend bought in the shop and he got the rewards instantly why did I not?

spring zephyr
#

@sacred sky Bonus challenge?

sacred sky
#

Yeah

#

What am I supposed to do if I don’t get the rewards at the end of 24 hours he didn’t even get the rewards from the mail

spring zephyr
#

Wait patiently, it can take some time to get the rewards.
Check your in-game mail box.

civic pivot
#

Cant close my ingame CS conversation for weeks?

sacred sky
#

Why isn’t it in my mail yet

#

What’s wrong w PUBG devs so stupid most of the time don’t know how to configure programs

cold sandal
#

no gun craft option came in my device and event is finished ping and answer

spring zephyr
#

@cold sandal The GUNCRAFT feature will be available to everyone next update.
It is only available to some random people for now.

dusty tree
#

Thanks
@cold sandal not everyone has received it yet, it’ll be out for everyone after the update

cold sandal
#

oh ok thank you

sacred sky
#

Bruh he tested it again.. and got the UC instantly @spring zephyr

#

This is game is so bad

#

Scamming ppl of their time

delicate lava
storm flumeBOT
#

You can contact the customer service via the game settings, @sacred sky. Refer to subpoint 5.3 in #faq for further instructions.

sacred sky
#

This dude right here is my friend @delicate lava

delicate lava
#

Ask moderator

sacred sky
#

They don’t want or can’t help at all

spring zephyr
#

@sacred sky Wait for a little longer, if it still doesn't works.
Then contact in-game customer service for this.

sacred sky
delicate lava
#

Oof

sacred sky
#

What does the mail look like? @delicate lava

frosty ermine
#

pins

delicate lava
#

Here

sacred sky
#

...

thick pier
#

<@&481161015728406538> in pmis extended selection of team...will they pick teams if they have special symbols?

sand path
#

Its against the regulations

#

So. We don't know for sure.

#

And use moderator role mention only in case of an emergency.

thick pier
#

is there any possible if we change our names

#

now after qualifiers

sand path
#

Changing now wont affect anything

#

Ask in the indian server for more information.

thick pier
#

@sand path thanks you

pastel oyster
#

Hello i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @pastel oyster. Remember to read through #faq before asking questions in the support channels.

sacred sky
#

<@&481161015728406538> can you guys look into my problem? I’ve contacted customer service alr just scroll up a bit and see my problem w the bonus shop

#

I have waited approximately 20 hours

sand path
#

It will be back soon. Don't mention moderator role.

night cloak
#

@sacred sky @thick pier avoid using the moderator tag

pastel oyster
#

I have problem with data lost connection, i change my dns also nothing happen

#

Solve my problem pls

polar marshBOT
#

@flat creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pastel oyster
#

@night cloak u can help me ?

#

Excuse me, it happened quite often in the last week that while im playing the game, the game blocks and it tells me that there’s a problem in the data connection and my account gets terminated for a few minutes. How can i solve this problem ? I changed my dns nothing happen

quartz wing
#

Hi

polar marshBOT
#

@fleet sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quartz wing
#

Hi I have a channel on Facebook and YouTube two days ago I was live streaming on my Facebook and someone trying to steal my account and for some point message, comes up to rest Twitter password and this message is coming up on my phone and everyone can see that and he still in the code and he changed my password and username And I can’t log in at all only I can use my account on my Facebook

#

Can anyone help please

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @quartz wing. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

cosmic gazelle
#

Voice bug, many times I cant hear my teammates nor they can hear me even if we restart.
Iphone 11 pro max user

#

Even reported this in Bugs reports but still no fix

#

Really an Issue in matches and specially in customs

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hexed jasper
#

Hi
Guys can u tell me the times cheaters reports opens ???i have 3 videos of hackers

graceful crescent
#

Pls help

spice mist
#

Why is it lagging soo bad these days?

#

Plz don’t tell me, my internet is bad

#

I just need a solution

polar marshBOT
#

@graceful crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

umbral dragon
#

Mods, is there any way we can contact the ingame support real team instead of automated messages regarding bans of teaming up with cheating players

storm flumeBOT
#

Please refer to subpoint 4.9 in #faq for further information, @spice mist. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rustic blaze
#

Cheater report link please

spring zephyr
umbral dragon
#

I did like solo vs squads games for doing missions in middle east and I did 2 duo vs squads with my girlfriend, and then I played with a team which had no cheating players, and it banned me

spring zephyr
#

@hexed jasper It will open when all the reports will get processed.

storm flumeBOT
#

You can contact the customer service via the game settings, @umbral dragon. Refer to subpoint 5.3 in #faq for further instructions.

spice mist
#

Ok I will try

floral moon
umbral dragon
#

I cannot contact customer support as when I press file claim it takes to me the ban reasons place and shows that my account was banned at what time, it also allows me to know the reason but doesn't allow me to contact a real person from the CS team

polar marshBOT
#

@umbral dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

twin gulch
regal mirage
#

I want help. My Facebook account was disconnected on the last update. However, I cannot create a new game on the same Facebook account, showing that authentication has been denied. I chose a routine repair that didn't work. I deleted the game and then deleted the game data. It didn't help. What should I do, please help

twin gulch
#

@regal mirage in SEASON 13 whole PUBGM was Hacked..and suppoters are saying it is BUG....

regal mirage
#

@twin gulch What should I do, please help

twin gulch
#

@regal mirage waiting is only solution

#

I am waiting from past 3 days.....@floral moon waiting from 28 may..

regal mirage
#

😟 😔

#

I haven't sent the company yet

snow fern
#

Can anyone of rhe developers of this game

#

Explain to me

#

How they can not stop

#

Sharpshooter hack ! On iOS

floral moon
#

@twin gulch @regal mirage yes i am waiting from 28th may i am lost 12 Daily Missons and 1 weekly 200RP poit crate... If our problem not solve till tomorow 1 more time lost 200 RP point

snow fern
#

and Android

#

!! Ur security so silly !

inland zealot
#

What is this

#

Is it Aug 6 or jun 8

floral moon
#

If our issue not solved till 16 May... I lost My ROYAL PASS season 13 and 600UC@regal mirage @twin gulch

#

Only PUBGM is Responcible for my All lose

#

@inland zealot 8/6....Good Use Hacks one more time and get this notice 8/6/2030

pastel oyster
#

@inland zealot i have same this problem

#

Help me

craggy spear
#

The Smart Gaga simulator allows hacks to spread due to the weak firewall in which we specialize. We hope that you remove this emulator to prevent hacks from spreading in the game and to keep the game safe and enjoyable.

storm flumeBOT
spring zephyr
#

@craggy spear Already happened.
Check pinned messages in the #emulator-support channel.

storm flumeBOT
#

Please refer to subpoint 4.11 in #faq for further information, @pastel oyster @inland zealot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@deep stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

agile thorn
#

When I on my mic why my game sounds go so Low

spare bison
agile thorn
#

?

idle wraith
#

Hi