@lofty swan and @jagged ridge we can't help you, you have to follow the instructions and contact customer support and provide correct details.
#questions
elfin canopy
jagged ridge
I did @elfin canopy and they accpted then they refused to change platform to unlinking account then i made twetter and 5 days no answer there
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
elfin canopy
@sullen marsh screenshot of your login screen (without the pop-up message) just a simple screenshot of login screen.
Wait patiently,@jagged ridge.
amber cedar
We all heard many news about andy character. Which was about to release today. But i am confuse why it not?@elfin canopy
sullen marsh
Ok
amber cedar
First time news is wrong
jagged ridge
@elfin canopy 25 days too long realy half season done and account still away 😦
elfin canopy
We can't help you with it,@jagged ridge. Try contacting customer support again.
@midnight tinsel how may I help you?
sullen marsh
storm flumeBOT
You can now access #lite-news, #lite-chat and #lite-support, @midnight tinsel. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.
jagged ridge
They closed converstation and i made new account and made conversation and sending every day and no answer
midnight tinsel
except lite
jagged ridge
5862345962 try to forward id please
elfin canopy
I cannot do it, @jagged ridge.
elfin canopy
Maybe try doing that,@midnight tinsel.
night cloak
@midnight tinsel Yes?
elfin canopy
Login method,@sullen marsh?
midnight tinsel
bro
sullen marsh
Game Center
elfin canopy
Any other login method,@sullen marsh?
sullen marsh
Yes but my main method is Game Center. The only one I’m having trouble with
elfin canopy
What's your other login method,@sullen marsh?
polar marshBOT
@night cloak:
midnight tinsel
@night cloakp bro
night cloak
Just call me hope.
sullen marsh
I use Twitter or facebook
midnight tinsel
bro
u said that if i will change my wifi ip address then it will work well
hope
night cloak
It might, yeah.
elfin canopy
No issues with while logging with Twitter, @sullen marsh?
sullen marsh
I
open spindle
Anyone has the bug that tells you your friends are in match while they are idle? or it shows "in match for 50 minutes"? It is getting annoying. When i inc=vite idle players, it says that "player is in matchmaking".
sullen marsh
No
night cloak
Have you tried the 1111 app, @midnight tinsel?
sullen marsh
I am using Twitter now because my Game Center is not working
midnight tinsel
Have you tried the 1111 app, @midnight tinsel?
@night cloak yes
it haas a data limit bro
has*
night cloak
hope
Ip address u mean 192.168.1.1
No, that is the IP address of your router. Not the internet.
midnight tinsel
so it will not work in my live
elfin canopy
@sullen marsh try reinstalling your game.
midnight tinsel
No, that is the IP address of your router. Not the internet.
@night cloak then which one
sullen marsh
I did that already
midnight tinsel
can u give an example
elfin canopy
You're using 2 devices or just one,@sullen marsh?
night cloak
Just ask your ISP to change the IP address that was given to you. They may not give you but just tell them you will quit otherwise.
sullen marsh
One
mild talon
hello my account was hacked need help
night cloak
anyone help me to send a message in cheter reports
storm flumeBOT
Please refer to subpoint 2.5 in #faq for further information, @mild talon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
midnight tinsel
Bro
sand path
@night cloak Keep chatting in the server until you reach level 10 to be able to send messages in #clans and #cheater-reports. You can check your level in the #481204134859505684 channel. You can talk about the game in #pubg-mobile. Remember to follow the #613267301243944960 while in a conversation.
midnight tinsel
Hope
night cloak
@lime juniper when mad Miramar update released it comes with unlink feature nd i accidentally unlinke my google in my lost account there was fb nd google linked nd i don't have access to fb and google is unlinked i tried many times in your in game customer support but always getting same answer like 'we are glad' but my id isn't recovered yet so maybe my id have some technical issues that's why not recovered yet please check my id issue and help me to recover my account.
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
midnight tinsel
I will be beaten by my dad if I asked them
Xd
xD
Can u give me the specific name or example of that ip address which u want to mention @night cloak
Sorry I pinged u
tall beacon
Pubg fix your point system
night cloak
@midnight tinsel No need to address me as bro, just hope. And could you get the premium version of WARP mode?
night cloak
I cannot give you example.
midnight tinsel
ohky hope
night cloak
Hey @tidal dirge!
magic pond
Can not enter Miramar map single or two players , waiting 10-15 min ,no chance … I did try all servers , may be someone knows solution ?
night cloak
@magic pond What is your primary server?
sacred cedar
Jungle Adventure Mode suspended for sometime ??? About to 3 hours I try to play jungle adventure mode but always I entered Normal sahnok map ..
I tried more than 20 time's .
spring zephyr
@sacred cedar It's random chance to get it, looks like you are just unlucky.
tidal dirge
@spring zephyr @elfin canopy
@lost veldt welcome to the club... and say goodbye to PubG gaming for quite sometime.
@rich abyss- as you can see everyday more and more people are facing this issue.... please devs wake up!!! Lockdown is over.
Hey @tidal dirge!
@night cloak hey hope... hope you are back with some good news... hope?
elfin canopy
You only have one login method,right? @tidal dirge.
tidal dirge
Yes mavs... only 1
elfin canopy
Facebook, right?
sacred cedar
@spring zephyr my friend also failed to enter in jungle Adventure Mode ... It not just a coincidence about 3 hours am trying .. you are saying it just normal.
sullen marsh
Mavmav are gonna help me or what
sacred cedar
@lime juniper Jungle Adventure Mode suspended for sometime ??? About to 3 hours I try to play jungle adventure mode but always I entered Normal sahnok map ..
I tried more than 20 time's .
sand path
Totally random.
sacred cedar
@sand path my friend also failed to enter in jungle Adventure Mode ... It not just a coincidence about 3 hours am trying .. you are saying it just normal.
lament nexus
انا بفتح من المحاكي و بلعب علي game loop غيرته ل smart gaga و اول ما سجلت اخدت بان 10 سنين اعمل اي عشان ارجع الحساب
storm flumeBOT
Please do not use any other language aside from English in this channel, @lament nexus. Refer to #613267301243944960 for language channels.
sacred cedar
@lament nexus Use English language to explain your problem or feedback
lofty sigil
Hello ineed help
spring zephyr
@lofty sigil What's the issue?
vital hinge
Has PUBG removed PREMIUM CRATES ?
lofty sigil
@spring zephyr my accaunt
spring zephyr
@vital hinge The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.
@lofty sigil What's the issue with your account?
lofty sigil
@spring zephyr @spring zephyr I lost the link information
spring zephyr
You lost your account cause of the new unlink feature?
lofty sigil
@spring zephyr Yes
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @lofty sigil, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
polar marshBOT
@twin ruin:
strong bison
finally i got conqueror rank
polar marshBOT
@lament nexus:
chrome fox
hey i need help
found someone got into my account and linked his facebook
what to do?
any help?
storm flumeBOT
Please refer to subpoint 2.5 in #faq for further information, @chrome fox. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
spring zephyr
@chrome fox And make sure to secure your social media account first.
chrome fox
i contacted them and secured my twitter
spring zephyr
@lofty sigil From where did you bought the UC?
lofty sigil
@spring zephyr From the game's official website
spring zephyr
@lofty sigil You can contact the in-game customer service for this issue.
lofty sigil
@spring zephyr From this site
storm flumeBOT
You can contact the customer service via the game settings, @lofty sigil. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
@lost veldt Did you fix your issue after updating?
lofty sigil
@spring zephyr I called customer service and did not help me
fluid karma
Excuse me when will premium crate come back ?
feral knoll
@fluid karma 21 june
lofty sigil
@storm flume I called customer service and did not help me
night cloak
When I enter match loading is too long and when I hear someone is talking then game is going to kick me to lobby and when I enter match again I'm dead because ,,afk killer" landed near me, I can't play help!
spring zephyr
@lofty sigil Wait for there response.
storm flumeBOT
@lofty sigil Please wait for the reply.
lofty sigil
@spring zephyr iwait long time
chrome fox
@spring zephyr i dont know precisely when i did the purchase or when i opened the account i still remmebee the saisons when i did / and do i send the email and password of the other social media / what they mean by nickname of the social media
sleek latch
chrome fox
@sleek latch try again
sleek latch
Guys when I try to link my account on email they said failed to link please
I have been tried several times
night cloak
Help please always game kicks me to lobby
chrome fox
?
night cloak
@sleek latch Try again with a different email, and make sure the verification code is correct.
chrome fox
@night cloak could u help me?
white canopy
Whats the best thing to use the points on?
sleek latch
@night cloak I'm already do that but the problem is still
chrome fox
@night cloak tryed to use faq 2,5 / i dont know precisely when i did the purchase or when i opened the account i still remmeber the saisons when i did / and do i send the email and password of the other social media / what they mean by nickname of the social media
elfin canopy
Month and year should be correct, @chrome fox.
chrome fox
@elfin canopy so day isnt needed?
night cloak
@chrome fox Never share password with someone.
chrome fox
@night cloak but that what they said in the forum
night cloak
The forum is a big lie then.
chrome fox
lofty sigil
@spring zephyr @storm flume
white canopy
whats the best thing to use points on?
civic pivot
@night cloak can i write u private please?
night cloak
@chrome fox Month and year for?
I actually didn't get your problem.
@civic pivot What does it concern?
maiden salmon
When ANDY character will available ?
ETA ?
civic pivot
Game related issue
polar marshBOT
@lofty vine:
civic pivot
Nothing bad
white canopy
oh ok
night cloak
You can ask here, @civic pivot.
civic pivot
With my own account information, sensitive
night cloak
You should not share such information with me as well.
night cloak
Alright.
maiden salmon
@night cloak When ANDY character will available ?
ETA ?
night cloak
No ETA.
short star
IDK
night cloak
@civic pivot Can you help me? When I enter match, game kicks me to lobby, what I can do?
@civic pivot I have good internet connection
static haven
how can i fix
dusky spear
Character name: RZ Loaai Character ID: 5543721700 Date and time of last play 23/4/2020 The date and time when the account suspension was confirme21/4/2030
My account was compromised and when I opened the account on my phone and found it, the change of data was prohibited
Please return my account because I love Buggy Mobile game and I respect its policy very much
Please reactivate my account so I can enjoy playing again
lapis flax
??
storm willow
@dusky spear got banned ?
normal fulcrum
@lapis flax It pauses whenever you start ba game
lapis flax
A buggy mess it is
normal fulcrum
Not a bug. It pauses so you don't have to face high ping or desync issues
That's more a like a feature when players forget to pause before they start playing
lapis flax
I think yo u didn't understand what I'm saying
I'm saying every time when I open the game I have to pause the downloading so it doesn't eats up my wifi
I don't want to download any additional assets or anything
normal fulcrum
Ohh. If you're on wifi, it starts downloading. If you want to stop auto download, you can put it in #old
dusky spear
Character name: RZ Loaai Character ID: 5543721700 Date and time of last play 23/4/2020 The date and time when the account suspension was confirme21/4/2030
My account was compromised and when I opened the account on my phone and found it, the change of data was prohibited
Please return my account because I love PUbg Mobile game and I respect its policy very much
static haven
????
blissful fog
Peace be upon you today. My main account was filed without using hacker or fraud. I want to retrieve it as soon as I did nothing wrong
polar marshBOT
@blissful fog:
static haven
bag with erangel
only in erangel
black textures
@static haven Explain the issue
@normal fulcrum .
normal fulcrum
@static haven Have you tried client repair?
dusky spear
@normal fulcrum yes
storm willow
@static haven emulator ?
polar marshBOT
@dusky spear:
static haven
@static haven emulator ?
@storm willow yes emulator
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @static haven. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.
static haven
@static haven Have you tried client repair?
@normal fulcrum no how can i do that
night cloak
Hi, may I ask, how can I change Country/region of pubg account, so that for example i can get access to events in another country?
storm willow
Please use #emulator-support for better guidance @static haven
sullen marsh
Am I the only one or something but I’ve been experiencing login problems with my PUBG mobile account. It keeps on saying that my account has been logged in with a newer version of the game and I should update to the newest version!!
night cloak
ID: 548289918
Name: 웃CLOROX웃
info: My account was hacked, I mean it was mine and now another guy has it and I wanted to know if you can help me with that problem. If you need more information, I have all the account information
hallow kindle
PMIS results? @polar marsh
granite frost
@night cloak from setting > basic at the bottom u will se it
night cloak
@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.
@granite frost i tried it in Ipad but doesn't show it, which was weired so I came here to seek help.
subtle plinth
Where can i find my region leaderboard
lofty sigil
Hello can help me”
lyric mauve
When will gun craft option be available for everyone?
polar marshBOT
@night cloak:
cursive forge
Does anyone know when premium crates will be back
supple jewel
I need a good clan
tidal dirge
@night cloak you were looking for me?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @cursive forge:
:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
lucid tulip
My account still didn't recover, how many times I had to give same information
hasty obsidian
@sand path My lost account
Old charchater id:5269343632
New character id:5830273165
Login to facebook
Plzz help
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @hasty obsidian, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
Use #activities to find other PUBG MOBILE players, @steady orbit.
night cloak
@help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
twin condor
In Pubg mobile mini event are not open to me and my few friends
This type of massage is showing
night cloak
guncraft will be releasing to everyone soon
restarting the game will fix the issue atm@reef turret
also please do fill the form : https://bit.ly/2X3CpmH
sleek latch
sleek latch
Guys when I try to link my account on email they said failed to link please try again later
steady orbit
sleek latch
I'm also trying different email but the problem is still
night cloak
@night cloak why pubg is not recovering my account it's been almost a month
@sleek latch try later or contact the customer service as this feature in testing
light parcel
I have played many time in sanhok mode but I can't get jungle adventure mode yet
night cloak
@night cloak provide them the right information and you'll get the account
atomic galleon
Rock tell me when tencent gonna upgrade antycheat system? Idk mobile security or something?
storm flumeBOT
Please refer to subpoint #4.5 in #faq for further information, @steady orbit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
sleek latch
@night cloak from yesterday im trying and nothing change
night cloak
@night cloak Sir I have almost did everything more than 4 times they say account has recovered but when I check account has not come yet
@atomic galleon I dont have any information about that meanwhile you can give a feedback about that in #old
sleek latch
@night cloak where are i could contact customer service
night cloak
@night cloak make sure to read the last message from Customer Service carefully
storm flumeBOT
You can contact the customer service via the game settings, @sleek latch. Refer to subpoint 5.3 in #faq for further instructions.
floral moon
light parcel
I have been played 20 to 30 sanhok matches but still jungle adventure mode is not comming
polar marshBOT
@shy bluff:
night cloak
@somber solstice when mad Miramar update released it comes with unlink feature nd i accidentally unlinke my google in my lost account there was fb nd google linked nd i don't have access to fb and google is unlinked i tried many times in your in game customer support but always getting same answer like 'we are glad' but my id isn't recovered yet so maybe my id have some technical issues that's why not recovered yet please check my id issue and help me to recover my account.
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
light parcel
Are u guys even lisning to me
night cloak
@night cloak sir I have done everything I checked many times but no pubg is not recovering first it was their mistake that they gave that update without any information or notice and later they are not recovering
hasty obsidian
My lost account
Old charchater id:5269343632
New character id:5830273165
Login to facebook
Plzz help
@night cloak
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @hasty obsidian, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
light parcel
Hey what about my issue of jungle adventure
feral knoll
will FlyJB cause 
?!
night cloak
@floral moon please do contact @elfin canopy and provide him the information's
floral moon
@night cloak alredy don 5days a go
light parcel
I m not getting jungle adventure mode
night cloak
@hasty obsidian @night cloak please do contact the customer service and provide them the right information
shy mist
When will weekly report refresh?
elfin canopy
User Identification
Device
Region
WiFi/Mobile Data
Video Recording
@floral moon, you deleted it from the DMs.
floral moon
@elfin canopy can i send one more time??
elfin canopy
Yes,@floral moon.
storm flumeBOT
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @feral knoll.
light parcel
U guys are ignoring my question about jungle adventure mode i m not able to enter the mode
night cloak
@light parcel those are random
@night cloak how many times should I give it's been almost a month really frustrated pubg don't know their player's feeling for the game
light parcel
Y@night cloak yes i knw those are randoms but playing 20 to 30 game and still i m not getting jungle adventure mode thats the problem
hasty obsidian
@night cloak yes ...but right information provide.. but not reply 3 week waiting but no reply
shy mist
@night cloak when weekly report will refresh?
night cloak
@shy mist every Sunday
@night cloak what's that sir
@hasty obsidian start a new conversation
@night cloak please do read that or check the pinned message in here
light parcel
@night cloak after Playing 20 to 30 matches in sanhok i still not get jungle adventure mode so its random but this random
chrome fox
what number 3 means any help?
hasty obsidian
My lost account
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @hasty obsidian, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
sand path
Facebook account name - Mark Zuckerberg etc. @chrome fox
chrome fox
@sand path its hacked how im supposed to know his name
night cloak
@night cloak how much time sir will I get my account before this season and if u have any contact with tencent than tell them to improve their customer care
hasty obsidian
@night cloak..... 3 week waiting but no reply
floral moon
@elfin canopy i cant DM you..
night cloak
@hasty obsidian pura 28 din bhai 28 din se try kar raha hu sala account recover he nahi karte
elfin canopy
@floral moon now you can.
hasty obsidian
@night cloak same prablam
night cloak
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues
@hasty obsidian @night cloak
avoid repeating the issue in here
elfin canopy
English only,@night cloak.
night cloak
@hasty obsidian bro pubg customer care is worst than freefire graphics
@night cloak for conversations please do use #chat
shy pasture
Where is premium crate?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @shy pasture:
:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
shy mist
@night cloak Okay thnx
night cloak
@signal gulch please avoid posting such images in here
@night cloak if u don't work for tencent than for whom u work with respect
sleek latch
@storm flume i can't find faq option in customer service
signal gulch
hasty obsidian
@night cloak
night cloak
@hasty obsidian yep , also refer this video link https://youtu.be/i6KkgQQrZeo
@hasty obsidian bro I did same
@night cloak I'm just a volunteer in this server
Sir can u tell what to write in that last message saying did u make a new account with same social media
glossy sable
Discord staff are volunteers moderating the community channels. We are not Tencent staff.
floral moon
Please Solve this Issue...Need Update,Cant logged in from past 6 days..
night cloak
@glossy sable
glossy sable
Yes?
night cloak
@glossy sable what to write in that the nickname of the social media account
@glossy sable Facebook or my Facebook account name because I un liked from it and made new account fron same to recover
glossy sable
What social media account is it?
night cloak
@glossy sable Facebook
rose radish
Guys how I can remove linked Email in my pubg account ?
glossy sable
Oh, Facebook. Well, the display name you have in Facebook.
craggy blade
@rose radish You can't.
night cloak
@glossy sable u mean my Facebook account name
glossy sable
Yes.
night cloak
@glossy sable was that yes for me
glossy sable
Yes, for you.
reef turret
Any leaks about season 14 royal pass!
rose radish
Bro in my account Im linked facebock and twitter but I didn’t link any Email some hacked my facbocck after I recovered my facebock I saw him link his Email he can log to my account through the Email I just want to remove it how ?
storm flumeBOT
You can contact the customer service via the game settings, @rose radish. Refer to subpoint 5.3 in #faq for further instructions.
surreal zephyr
How to solve this error while installing gameloop ?
hasty obsidian
@glossy sable boro halp me
rose radish
The didn’t response me for 5 day ago I tried
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @surreal zephyr. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.
night cloak
@normal fulcrum when mad Miramar update released it comes with unlink feature nd i accidentally unlinke my google in my lost account there was fb nd google linked nd i don't have access to fb and google is unlinked i tried many times in your in game customer support but always getting same answer like 'we are glad' but my id isn't recovered yet so maybe my id have some technical issues that's why not recovered yet please check my id issue and help me to recover my account.
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
reef turret
We get companion event again?
night cloak
Can somebody tell me why pubg customer care is so slow and not good
tired wind
storm flumeBOT
Hello, @tired wind!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
floral moon
@elfin canopy please solve thia issue...
hasty obsidian
Sir can u tell what to write in that last message saying did u make a new account with same social media
willow oxide
iH
hasty obsidian
@night cloak please help me
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @willow oxide. Remember to read through #faq before asking questions in the support channels.
normal fulcrum
@hasty obsidian Is it facebook or twitter or something else?
reef turret
Some of my friends has a problem with crashing of pubg,why?
hasty obsidian
@normal fulcrum Facebook unlink
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @hasty obsidian, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
hasty obsidian
@normal fulcrum Facebook
willow oxide
Game always say please update
normal fulcrum
@hasty obsidian So you have to make a new account in Pubg Mobile with same facebook account and answer the 2nd question Facebook
@willow oxide Reinstall
normal fulcrum
@willow oxide It's a known issue and will be fixed soon
reef turret
Some of my friends has a problem with crashing of pubg,why?
hasty obsidian
@normal fulcrum
normal fulcrum
@hasty obsidian What?
shy bluff
hasty obsidian
@normal fulcrum sir this is a question I am answer properly me but no reply
glossy sable
We get companion event again?
Keep an eye on #news to know if a similar event will come, @reef turret.
Can somebody tell me why pubg customer care is so slow and not good
The in-game Customer Service deals with an enormous amount of players, everyday, all the time. That is why a bot is here to redirect you when human support isn't needed, @night cloak.
Yes, @shy bluff?
storm flumeBOT
Please refer to subpoint #4.7 in #faq for further information, @reef turret. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
@shy bluff Could I know why you send that Screen Shot
@glossy sable okay tell them to recover my account fast my friends are waiting for me to come back and I wanna buy rp to get every rewards
@shy bluff you mean banned
shy bluff
Because I don’t know much about this and my friend is helping
polar marshBOT
@shy bluff:
glossy sable
You had the unlink issue, @night cloak?
night cloak
@glossy sable Yes Sir
glossy sable
You will have to wait for that, send them another message from time to time if they didn't answer yet. Play with your friends on a Guest account in the meantime.
covert oak
Hi
night cloak
I had played sanhok 25 games but there is no jungle mode y help???? @glossy sable
covert oak
Hi
polar marshBOT
@covert oak:
night cloak
I need help I want to play jungle mode but it didn’t come I almost try for 25 time help @glossy sable @polar marsh @
shrewd thorn
Hi .. I have a problem with the profile. Activity Season 12 not found in profile records, please help
elfin canopy
It'll be fixed soon,@shrewd thorn.
night cloak
@shrewd thorn same problem with me and in popularity rankings aswell
hasty obsidian
Recovery my account please help me@glossy sable
elfin canopy
Sanhok: Jungle adventure mode is random,@night cloak.
Unlinking issue,@hasty obsidian?
night cloak
I need help I want to play jungle mode but it didn’t come I almost try for 25 time help @elfin canopy
elfin canopy
Sanhok: Jungle adventure mode is random,@night cloak.
hasty obsidian
@elfin canopy yes sir
shrewd thorn
يالكائنات اريد حل
night cloak
Ya I played sanhok 25 times but not a single time jungle mode happen may I know the odds??? Or any espacific timings of it @elfin canopy
hasty obsidian
@elfin canopy yes unlinking issue
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @hasty obsidian, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
elfin canopy
No specific timing, just random, @night cloak. :-/
night cloak
Ya I played sanhok 25 times but not a single time jungle mode happen may I know the odds??? Or any espacific timings of it @storm flume
@glossy sable I'll wait and never play the game if they don't recover it's gone beacause of their fault
hasty obsidian
@elfin canopy Yes.. please help
floral moon
@normal fulcrum approx time for solve this issue??
sleek latch
Im linking my account on email they said failed to link please try again
elfin canopy
Contact in-game customer support from the same account which you unlinked from your previous account,@hasty obsidian.
That's a newly added feature, feel free to post about the issue in #old , @sleek latch.
We can't help you with it,@hasty obsidian. Try contacting customer support again.
hasty obsidian
@elfin canopy Yes I do but nothing works
elfin canopy
We can't help you with it,@hasty obsidian. Try contacting customer support again.
hasty obsidian
I've been trying this for three weeks@elfin canopy
night cloak
When is next crew challenge?
@elfin canopy Some people haven't started new conversation. They waited for few more days and got back their account. Shall i do the same?
jolly forum
Good evening . Is there anyone to help
elfin canopy
Yes,@night cloak. You can do that. If you still don't get it back, try starting a new conversation.
@hasty obsidian ^
ancient pecan
What to do with premium crate coupon?
hasty obsidian
Talking to Income Customer Care Service, nothing happened to me. Sir, if you can do something, tell me a little
@elfin canopy
elfin canopy
Check pinned message in this channel,@ancient pecan.
night cloak
@elfin canopy Do they recover account once in a week or daily?
ancient pecan
Literally have 4 coupons lmao
knotty sluice
Heloo
elfin canopy
I don't know about it,@night cloak.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @knotty sluice. Remember to read through #faq before asking questions in the support channels.
pale elbow
I need help when I try to log in game it said as abnormalities detected they it said you can player after a day and atlast i was Trying to open it again after a day it says you're account will be banned for violating regulations for 10 years But what for?
tough cipher
Please ban hackers we are trying to reach conqueror but with this hackers we can’t please ban hackers
next patio
Hello... Can I send a video for full team hacking there?
They killed us and all was spactating them full team cheats 🌚
hasty obsidian
Sir, I can talk to you personally
@elfin canopy
elfin canopy
I can't help you with it,@hasty obsidian.
Try contacting customer support and provide correct details.
@signal gulch ?
next patio
@elfin canopy can you help me?
elfin canopy
What's your issue,@next patio?
night cloak
When premium crate will be back
storm flumeBOT
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
lime juniper
next patio
Just 4 hackers full team finish the game in 3 minutes 🤦🏻♂️ they challenged us to ban them and we reported them then I record them playin with hack so can I show you? @elfin canopy
night cloak
i want to delete my account
id: 5870046111
lime juniper
storm flumeBOT
Hello, @next patio!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
elfin canopy
Do you have an option to delete your game,@night cloak?
Your in-game region?
next patio
@elfin canopy I dont have permission in #cheater-report channel
elfin canopy
Read the last message in the channel,@next patio.
It's closed as of now, it'll be opened soon.
night cloak
@elfin canopy no
i am in hongkong right now
elfin canopy
You need to reach level 10 or above to post in #cheater-reports channel, @next patio.
You cannot delete your PUBGM account then,@night cloak.
next patio
@elfin canopy ok got it thank you 👍🏻
night cloak
really? why? @elfin canopy
elfin canopy
Because there is no option to delete it,@night cloak. :-/
night cloak
@elfin canopy in which country account delete option is available?
elfin canopy
European region has that option,@night cloak.
night cloak
Ok
warped hazel
Hi there!! So over 20 matchs in sanhok & I didn't got the jungle mode!! What's the point of adding a mode if it doesn't appear!! Does anyone faced the same thing?! Is it normal or there's something wrong!!
polar marshBOT
@meager crown:
mortal swift
civic pivot
@proven burrow Today i got fortunately response from Facebook and i got my facebook account back, but still email and phone verification in on scammers hands and i need that to be removed since i now have 2 complete save log in (facebook + game center) my ingame chat isnt being answered for weeks (i made video can send u private) and im not able to start thread for unlinking the email + phone method.. could u please rotate this situation to skilled and usefull Ingame customers... kindly
night cloak
It may take upto 24 hours and if you haven't got that after that time contact the in-game customer service with the required documents
civic pivot
I cant provide u video that my chat isnt answered for weeks
storm flumeBOT
Please refer to subpoint #2.5 in #faq for further information, @civic pivot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
civic pivot
Its not on ur hand anymore for solution i know all possible methods @night cloak
There is nothing u can do
Using IOS and not able to start new conv in game and tencent careless didnt reply to any word of me, and to get to my real problem i have to have new conversation
I only had game center access
Now Facebook fortunately helped me by getting me mine facebook account back
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @civic pivot, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
civic pivot
And im now accessible with 2 log ins
craggy blade
He said he want to uńlink email /phone .Isn't it?
civic pivot
Yes
Email + phone method still in scammers hand
Simple handle: remove them both from my account and all trouble fixed
But no one replies and no able to start new conv
Dont tell me to reinstall or remove cache i tried every possible method to get it removed, its game related issue, an admin must close the conv or answer
wary belfry
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @wary belfry. Remember to read through #faq before asking questions in the support channels.
plain flicker
My account is hacked in free skin scam
storm flumeBOT
Please refer to subpoint #2.8 in #faq for further information, @plain flicker. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
waxen mango
Is there anyway I can remove this third link option from my account?
night cloak
@waxen mango No.
waxen mango
Ohh aight thanks @night cloak
alpine spruce
When’s next crew challenge
civic pivot
@night cloak can u read a bit above please?
50% of my problem is solved now other parts remains to be solved
night cloak
@civic pivot You are only wasting your and our time by sending message in discord. We are the discord moderation team. We do not help with account related issues.
civic pivot
I know but why is the game is not responsing me ingame chat for weeks on my main account?
I've made video of the chat, can send u private
No any answer nothing.
They didnt even state a question related to my issue
night cloak
We don't know why. All we know is that there is a pandemic going on and not everyone can work there to help the people. It can take a longer time than usual.
steep crag
Hiii
civic pivot
Why is Tencent not giving u and any other skilled mods like u rights to take actions for Tencent since there is lack of people
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @steep crag. Remember to read through #faq before asking questions in the support channels.
night cloak
We are not looking to work there. And it is totally our personal matter.
civic pivot
Are u working here?
night cloak
I am just a volunteer.
civic pivot
Im just sad for situation and for people who struggle even more than i waited.. i really hope for a usefull method of solutions of support
night cloak
Understandable. You should understand the current world situation and respect it. Feel free to use #chat for further discussion. We won't be able to help you here. Let us know if you need help with any other thing.
shell pumice
When will you guys fix this
night cloak
@shell pumice It is not a problem.
shell pumice
I was playing a match and this just pops up and it happens every once in a while
night cloak
It happens when there's no movement from your device for a certain period of time.
stable swallow
@night cloak can u tell me the actual result date of Pmis 2020
night cloak
I am not aware of PMIS. Please ask in Indian server.
stable swallow
@hope ok
craggy blade
@stable swallow It's 4th June as said in the Indian server.
shell pumice
Yes but I was playing a game, I wasn’t afk or anything
polar marshBOT
@short monolith:
stable swallow
@craggy blade Ty bro for the info
night cloak
@shell pumice You are doing something wrong. Try playing a bit differently and I hope you won't face the same issue.
shell pumice
I don’t want to be a Karen but thanks anyway
sharp onyx
Try opening and closing inventory if u r trying to snake and being very still. Not doing anything for a long time is also considered afk
||Modern problems require modern solutions||
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @austere raft. Remember to read through #faq before asking questions in the support channels.
night cloak
Do not mention the Moderator role unless there is an emergency, @austere raft This wasn't an emergency. Next time is going to be a mute.
austere raft
I'm losting my account before three weeks by unlinking social media and I'm fill forms and make new account link it with social and send to CS my information and before week here the <@&481161015728406538> took my new and old ID but no response for now @night cloak
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
steady lake
Cok acil pub göneticiyle görüdebilirmiyim ID dagıtılıyor
night cloak
@steady lake please do use English
@austere raft start a new conversation with the customer service and make sure to read the last message from customer service. Next time you ping the whole moderators will be a mute for sure
austere raft
@night cloak
I can't start new conversation
@night cloak
I'm waiting for their response and then i can start new conversation
vivid merlin
then please be patient and wait for a response we cannot help any further with this matter
austere raft
@vivid merlin
OK,
But can you send my new and old ID again please?!
vivid merlin
@austere raft I have already sent it to a moderator, once send in we have no control over what happens next just be patient and wait
austere raft
@vivid merlin
Ok thanks bro
polar marshBOT
@kind cedar:
night cloak
When Andy Character Will Come?
storm flumeBOT
Please do not use any other language aside from English in this channel, @river shard. Refer to #613267301243944960 for language channels.
night cloak
When Andy Character Will Come?
vivid merlin
@night cloak we dont have any information on that subject you can keep an eye on #news though to see if they say anything
polar marshBOT
@grand orchid:
jagged ridge
@vivid merlin Can u forward my id also please 5862345962
pastel current
I need help recovering my account to the global version. I recently logged into the Vietnamese version by mistake
vivid merlin
@pastel current there is no way to recover it if you logged into the vietnamese version
@jagged ridge it was already taken just be patient and wait
jagged ridge
Ok thank you
tiny thistle
Why cant i see "GUNCRAFT" option in my workshop section ???? :(
vivid merlin
@tiny thistle its only available to select few players right now and will be available to all soon
tiny thistle
Okok thankyou
river shard
5787850450 5868129890
sharp onyx
@night cloak Its been 4 days since you have been asking about Andy. Please dont repeat questions when they have already been answered. Keep an eye on #news for announcement regarding Andy
pastel current
@vivid merlin Please help me, there must be a way to return my account to the global version😓
river shard
night cloak
@sharp onyx Sorry but In News They not posted any upcoming Updates Everytime. They posted updates when its Happening. Pardon me if i Wrong 😐
spiral remnant
rumour is pubg has separated lobby for unofficial emulators. Is it true?
pastel current
@vivid merlin
elfin canopy
No,@night cloak! There was news about the latest Sanhok: Jungle adventure mode a week earlier in #news.
vivid merlin
@pastel current I'm sorry can you translate that for me.
short meteor
Hi
elfin canopy
@spiral remnant only Gameloop Emulator is recommended. Using any other Emulator might lead to a suspension.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @short meteor. Remember to read through #faq before asking questions in the support channels.
Please do not use any other language aside from English in this channel, @short meteor. Refer to #613267301243944960 for language channels.
elfin canopy
English Only,@short meteor.
storm flumeBOT
Please do not use any other language aside from English in this channel, @short meteor. Refer to #613267301243944960 for language channels.
short meteor
Helb
polar marshBOT
@tawny flicker:
pastel current
@vivid merlin Please answer the following questions: When did you sign in to the Vietnamese version? (Today, approximately, and year kindly) What is your country? How and why did you go to play the Vietnamese version? The typical answer is: 2020 - XX - XX. Also, please provide us with the following: User ID ID: Current UC balance: Current BP balance (points): Please do not deviate from other unnecessary information. Answer in a simple and direct way these questions.
vivid merlin
@pastel current if you can answer those questions they might be able to help you
elfin canopy
Why do you want them to answer these questions,@pastel current?
What's your issue?
zinc zenith
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @zinc zenith. Remember to read through #faq before asking questions in the support channels.
vivid merlin
@elfin canopy he signed into vietnamese version and wants to transfer back
storm flumeBOT
Please refer to subpoint #2.9 in #faq for further information, @pastel current. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
polar marshBOT
@zinc zenith:
pastel current
@vivid merlin I have an approximate date and not exact. Can this help me? And I have the rest of the correct information
elfin canopy
Month and year should be correct,@pastel current.
Yes, you can provide approximate date.
pastel current
@elfin canopy Who do I provide information to help me?
short meteor
• Character name: 404メÅŁi
・ Character ID: 5221911880
・ Date and time of last play 2020/5/26
The date and time when the account suspension was confirmed 2020/5/26
My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you.
elfin canopy
In-game customer support,@pastel current.
polar marshBOT
@short meteor:
pastel current
@elfin canopy Can I continue to play on the account while I recover?
@short meteor ليش تشغل هاك 🥺
pastel current
@elfin canopy I mean, there is no problem if I keep playing while my account is being retrieved?
elfin canopy
Yes, you can play if there's no specific requirement from customer support regarding this,@pastel current.
pastel current
@elfin canopy thank you so much❤️
glossy sable
Hi there!! So over 20 matchs in sanhok & I didn't got the jungle mode!! What's the point of adding a mode if it doesn't appear!! Does anyone faced the same thing?! Is it normal or there's something wrong!!
It is a random mode, @warped hazel. It is not appearing often.
Not sure, but they most probably decreased the special mode appearance rate after the amount of negative feedback about Sandstorm on Miramar.
really? why?
in which country account delete option is available?
Countries part of the European Union have the option to delete the game account and the data related to it, in accordance to the GDPR European laws.
I bought the 600UC right now. But I didn't received it
It isn't instant, @mortal swift.
I can't start new conversation
Are you on iOS or Android, @austere raft?
He sing why you haking in pubg !
Not sure to know what you mean, @night cloak?
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @raven latch. Remember to read through #faq before asking questions in the support channels.
glossy sable
Please only mention 1 person at a time.
State your issue, we can't help you if you say nothing.
night cloak
@glossy sable I am facing the jungle mode issue its not appearing after I played 30 matches what is going on with jungle mode???? Today I playled almost 50,60 games but there is no jungle mode in sanhok what are the odds or how random it is? Reply @glossy sable
glossy sable
Not an issue, just bad luck.
sand path
@raven latch yes?
glossy sable
I've had the 2nd Anniversary mode only on my 45th match on Erangel.
night cloak
Really its a bad luck or something happened to it coz I exited almost 25 match and played 50 to 60 matches but yesterday its appearance is 1/3
@glossy sable
raven latch
Actually lost my account for 3 weeks and not got my account and I gave all information on customer service
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @raven latch, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
wary lichen
Guys , I logged in into vn version by mistake! And then my account has .........
Any one help me to fix it please
glossy sable
Maybe if you actually played the matches, instead of entering and exiting.
Try to enjoy the map. :3
Unfortunately, @wary lichen, it is impossible to "fix" this. Due to Vietnam government restrictions, accounts logged in the VN version are locked there.
And, I fail to understand how did you log into the VN version "by mistake"? Those are literally two different clients.
hexed shoal
I need a help please please <@&481161015728406538>
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @hexed shoal. Remember to read through #faq before asking questions in the support channels.
polar marshBOT
@wary lichen:
raven latch
@sand path actually I lost my pubg account for 3 weeks ago and I kid not get my account and I gave all information on customer service but kid not get I also push rank conqurer this season and purchase royal pass but I didn't get account
ancient oar
I made a brand new account from scratch and It says data hsas changed
glossy sable
Do not mention the Moderator role unless there is an emergency, @hexed shoal. This wasn't an emergency. Next time is going to be a mute.
solemn dome
Stupid game A lot of hackers and U Watching
glossy sable
So don't just watch them, report them, @solemn dome.
hexed shoal
There is an emergency please help me
My account has been linked by Facebook and gmail , but my gmail has been hacked!!!
unique pilot
Can i send id card to my friends ??
raven latch
@lacia tell us
storm flumeBOT
Please refer to subpoint 2.8 in #faq for further information, @hexed shoal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
normal fulcrum
@unique pilot What ID card?
raven latch
@sand path Tellus
unique pilot
I have 2 id cards in my pubg account and i want to send one of them to my friend
normal fulcrum
Items are non transferable @unique pilot
raven latch
@normal fulcrum can ask questions
hexed shoal
@glossy sable
There is an emergency please help me
My account has been linked by Facebook and gmail , but my gmail has been hacked!!!
crisp garden
@hexed shoal follow machete ^^
unique pilot
@glossy sable how can i do that
night cloak
Gift uc ?
glossy sable
No, gift items using UC.
It is not available for everything, though.
You have to go to the shop, and see if there is a 🎁 button.
unique pilot
Ok, thank you
raven latch
@somber solstice sir can I ask questions please
glossy sable
You can.
No need to mention anyone, and last time I checked Edna is a woman's name, so rather a ma'am than a sir.
hexed shoal
Can someone help me I am in serious problem?
elfin canopy
What's the issue,@hexed shoal?
storm flumeBOT
Please refer to subpoint 2.8 in #faq for further information, @hexed shoal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
hexed shoal
@elfin canopy My account has been linked by Facebook and gmail , but my gmail has been hacked !
hexed shoal
not like this
My account in pubg
Linked to Facebook account, Gmail account And Gmail's account is not mine
Sorry, but I need help
storm flumeBOT
Please refer to subpoint #2.5 in #faq for further information, @hexed shoal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
glossy sable
The Gmail is not yours, @hexed shoal?
hexed shoal
@glossy sable no is not mine !
glossy sable
It has been linked to the game by someone else?
polar marshBOT
@hasty totem:
hexed shoal
@glossy sable
Yes, the topic is that someone hacked my Facebook account and then went to pubg and linked a Gmail account
glossy sable
So you have to secure your Facebook account first, @hexed shoal.
That is the most important.
hexed shoal
Sorry for the inconvenience, but I am worried
glossy sable
Understandable.
hexed shoal
You have been safe
glossy sable
Did you secure your Facebook account?
hexed shoal
Yes
glossy sable
Are you sure? Changed password, etc.?
hexed shoal
Yes
glossy sable
Alright.
Since you do not have access to that Gmail account, someone else can use it. You don't want that.
Unfortunately, you won't be able to "unlink" it. For your game account's safety, you can request the in-game Customer Service to revoke access to that account.
Be aware that this procedure is irreversible. You won't be able to link another account instead, but the hacker won't be able to login through that account.
Use those exact same words: revoke access. Not unlink, or you will be ignored.
It is a procedure that is going to take some time, and you will have to gather some precise information about your game account, such as the date of creation.
hexed shoal
Ok 👌 , merci ❤️
languid zenith
Why I can’t report cheaters in cheaters channel ?
vapid yoke
As everyone knows that the PUBG PC got the less damage and less muzzle velocity of m416 in new update... Does the same happen on PUBG mobile also?
languid zenith
@vapid yoke no
vapid yoke
How did you know? @languid zenith
ancient oar
I just made a brand new pubg account and I cleared all data and cache. It says data has changed on a brand new account
Its also a new ipad 2020
spark berry
lucid sandal
When will I get the Guncraft Option??
polar marshBOT
@spark berry:
short eagle
@languid zenith the channel is closed
ancient oar
Yes I keep getting that message everytime i create a new account
vagrant onyx
@lucid sandal maybe this week or after 1 week ( no confirm date )
lucid sandal
Kek
ancient oar
What do i do
glossy sable
Soon, @lucid sandal.
random moth
hi i have problem can you help me please ?
glossy sable
Can you send a screenshot, @ancient oar?
hexed shoal
@glossy sable
What should I do now!?
alpine condor
Hello i have a problem
ancient oar
yES
glossy sable
Ask them to revoke access to the Google Play Games account, because it is not yours, @hexed shoal.
alpine condor
My hrtf isnt working in pubg as it was working before and works in all other apps
polar marshBOT
@ancient oar:
random moth
please my facebook account is hacked from someone , and today i get my account . but some problem i found it when i opened my pubg account >>
ionic lance
Pubg Mobile Developers Please Ban Hackers For God Sake If You Really Want To Save This Game.
storm flumeBOT
Please refer to subpoint 2.5 in #faq for further information, @random moth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Hello, @ionic lance!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
ionic lance
@storm flume I’ve video proofs of top 100 conqueror player using hacks. I’ve a lot of videos
tough crag
@bold siren fix the server that stuff is messed up
soft hornet
Clan recuitmentent isnt working
sharp onyx
@soft hornet you need to be at least level 10 to post in clan recruitment
soft hornet
Ohh
random moth
can you help me please ?
soft hornet
How can i increase that
chilly jackal
I have a problem can you help me?
sharp onyx
Please state your issue @random moth
@soft hornet u can increase it by talking in #chat and plz abide by the server #613267301243944960
soft hornet
Okkh thanks🙃
sharp onyx
@chilly jackal plz state your issue
alpine condor
Hello i have a problem
My hrtf isnt working in pubg as it was working before and works in all other apps
I tried routine repair, reinstalling, and other headsets
crisp garden
Htrf in pubg mobile?
polar marshBOT
@random moth:
alpine condor
@crisp garden yes ofcourse
Like i could hear footsteps from both ears not every one at its on own
glossy sable
My hrtf isnt working in pubg as it was working before and works in all other apps
What is "hrtf", @alpine condor?
fix the server that stuff is messed up
What do you mean, @tough crag?
alpine condor
Ok
But i couldn't hear footsteps from different ears i could hear it from both headsets
glossy sable
What device do you have?
alpine condor
Head-related transfer function@glossy sable
glossy sable
Yes, googled it.
alpine condor
Samsung s8+
chilly jackal
I did not violate the user agreement and I do not have any fraud programs neither now nor previously and you can make sure of that. I have a video that confirms my integrity and I have pictures of the statistics that prove the integrity of my account.
glossy sable
Mm, not sure if it is available there. If you don't have the HD sound feature in your settings, it means you don't have it for your device, @alpine condor.
polar marshBOT
@chilly jackal:
solar dome
😓😓
alpine condor
What do u mean by hd sound feature
Like dolby
solar dome
Do you ever there news accounts this week?
alpine condor
What is the hd
Still dont understand
real depot
ازالة _اصنام_ببجي
storm flumeBOT
Please do not use any other language aside from English in this channel, @real depot. Refer to #613267301243944960 for language channels.
bold siren
Please English, @real depot.
real depot
ازالة _اصنام_ببجي
storm flumeBOT
Please do not use any other language aside from English in this channel, @real depot. Refer to #613267301243944960 for language channels.
bold siren
English, consider this as your last warning, @real depot.
real depot
Removing _ idols_buggy
void nacelle
Anyone here?
elfin canopy
State your issue,@void nacelle.
void nacelle
Okay
elfin canopy
State your issue,@night cloak.
primal coral
@elfin canopy Is the server simulator divided among gameloop emulators alone?
elfin canopy
No information regarding this,@primal coral.
But only Gameloop Emulator is recommended, using any other Emulator might lead to a suspension.
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @primal coral. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.
primal coral
ok
polar marshBOT
@tender pond:
dusk flame
I lost my acc what can i do now?
glossy sable
What do you mean, lost?
dusk flame
Yes
night cloak
any fix ?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
dusk flame
@glossy sable
glossy sable
That doesn't answer my question.
dusk flame
my account was hacked
glossy sable
Can you give all the details at once, or do I have to ask a question for each step?
dusk flame
Ask a question
glossy sable
Give me all the details of what happened and what you did or did not do.
Can you provide another screenshot of the Jinxed achievement, @grave burrow? Scroll to the top.
dusk flame
a month ago I got an advertisement on instagram and stood there pubg ..... because I love pubg more than anything and spent a lot of money on it, I didn't even expect it to be a hack and unfortunately it would be mine account hacked and my Facebook deactivated @glossy sable
grave burrow
@glossy sable i honestly dont know what to screenshot now
naive falcon
@dusk flame are u talking to me?
grave burrow
I open alot of classic/premium crates but it doesn't count
All tho i only get silvers
glossy sable
That same screen, but scroll up, @grave burrow.
Account security is your own responsibility, @dusk flame.
Contact Facebook Customer Service for that matter.
https://m.facebook.com/help
grave burrow
Ok
polar marshBOT
@quick helm:
naive falcon
@glossy sable how can i watch my full body?
glossy sable
10 crates ago, you had a Legendary item, @grave burrow. 56 is the highest streak, but your current streak is 10. :/
What do you mean, @naive falcon?
storm flumeBOT
Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @golden osprey:
:white_small_square: http://bit.ly/37Lgfbm
grave burrow
So that means i need to open more than 56?
elfin canopy
Yes, 70 times in a row, @grave burrow.
glossy sable
It is because you are in FPP, @naive falcon.
grave burrow
@elfin canopy 
naive falcon
What shuld i to do?
crisp garden
Switch to tpp
naive falcon
Thx
glossy sable
Read the embed above, @obtuse pilot.
lime juniper
@lime juniper is it possible to ask you something if you are there
@sharp hemlock?
sleek latch
clear knoll
Woa
sleek latch
Guys when I try to link my account on email they said failed to link please try again
crisp garden
Yes don't use external accessories
clear knoll
Oh
loud kite
So I was just playing, and was kicked out of the game, tried logging back in using my fb account and it just gets stuck on loading screen and nothing happens. Tried repairing and also re-installing the game but nothing
idle crescent
any admin or mod?
glossy sable
Check your connection, @loud kite.
How can I help you, @idle crescent?
sleek latch
@glossy sable can you help me??
glossy sable
It is not confirmed yet, @idle crescent. But we only recommend using Gameloop.
idle crescent
brother gameloop lags alot on lower pc system
we shall be greatfull if u help us with this
sleek latch
@glossy sable do you mean repair the game option?
glossy sable
Yep.
sleek latch
I'm already did that also i tried another email
crisp garden
It appears randomly when you play sanhok
vagrant onyx
@plush vault jungle event = sanhok
plush vault
And why the guncraft firearm event doesn't appear too?
vagrant onyx
@plush vault you can find 1 treasure in school Area in Ernagel
crisp garden
And why the guncraft firearm event doesn't appear too?
@plush vault only few players have this atm. But you should get this soon
crisp garden
Like in few days
plush vault
Like this
crisp garden
@plush vault ?
plush vault
will my account be lost?
crisp garden
Why?
plush vault
If i repair the account
crisp garden
No. Be sure to link it to your social medias tho
bitter galleon
hey i want report someone using hack
plush vault
@crisp garden i link my account with Google play
crisp garden
@bitter galleon If you want to report cheaters you can report them ingame, in this link http://cheater-report.pubgm.cc/ or in #cheater-reports if you have video evidence | read the pinned messages there
bitter galleon
@bitter galleon If you want to report cheaters you can report them ingame, in this link http://cheater-report.pubgm.cc/ or in #cheater-reports if you have video evidence | read the pinned messages there
@crisp garden they said its closed now when it opens?
crisp garden
In order to promptly respond to all these reports, the channel will be reopened when the latest reports have been processed.
@bitter galleon ^
bitter galleon
aha thank u alot
crisp garden
Routine
crisp garden
@plush vault do you have the lost treasures event in the lobby?
crisp garden
plush vault
No
bitter galleon
guys why the premium crate is closed
crisp garden
@bitter galleon The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.
plush vault
Not there @crisp garden
bitter galleon
is there anyway to collect custom coupuns ?
night cloak
hello, does any one knows where can i talk to pubg support.
my old account was linked to facebook but unfortunately my facebook account got deleted is it possible to retrieve my account thanks
glossy sable
No, @bitter galleon.
If Facebook was the only social media account linked to it, @night cloak, then it is lost. Try contacting Facebook Customer Service to retrieve the Facebook account:
https://m.facebook.com/help
night cloak
i did try they dont answer my messages
can't i recover it with faceboom email
or with my cc details cause i bought rp before
brittle ridge
Are there accounts that haven't been back for 29 days?
storm flumeBOT
You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
thank you
marble thicket
When does the conqueror list updates? I was in top 200 from the last 10 hours and it's now 0:00 UTC. But my ACE hasn't yet been updated from ACE to Conqueror
civic pivot
New bug found, the one who scammed my account and my support channel getting bugged and i dont get any messages and old pics getting away! Nice job, he now opened thread to get my social out of my account! And im still helpless and responseless cuz support chat getting bugged and cant receive nothing even if admin do.. keep it going this way Tencent
summer knoll
Is there anyone from pubg support in here ?
brittle ridge
@summer knoll. no one i whaiting seem you
summer knoll
@brittle ridge great , seem they are using bots for everything
crisp garden
@summer knoll what is it
polar marshBOT
@summer knoll:
ocean geyser
storm flumeBOT
Hello, @ocean geyser!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
valid pawn
In case of hacking my facebook account and ilinked it to twitter and now iwant to cancel my facebook link, what should i do that
night cloak
Hacker Linked Another Social Media Account In My PUBG MOBILE
I reported customer service but not reply in 2days
How to recover
How to unlink
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
obtuse moat
Hello
night cloak
Anyone please help me
obtuse moat
Please help me
craggy blade
@obtuse moat Have you access to your social media account which is linked with Pubg?
If you don't have then follow #faq 2.8
obtuse moat
Facbook and twitter
craggy blade
@obtuse moat You have access to both?
obtuse moat
Twitter was hacked
craggy blade
@obtuse moat Ok. Then please contact twitter support and try to recover your twitter account. You can check #faq 2.8
craggy blade
@obtuse moat You can try to recover it. If it doesn't work then you can ask the customer service to remove twitter from your game account. Follow #faq 2.5 then.
valid pawn
I linked the account to Twitter, but now I cannot log into the Facebook account and tried to write to Facebook and did not recover my account, but I can log in to the game through Twitter
craggy blade
So what do you want? Remove the FB? @valid pawn
valid pawn
Yes FB
vagrant onyx
@valid pawn refer to the bot message
https://discordapp.com/channels/393088095840370689/481200416349224980/717539495666253854
obtuse moat
Yes, I asked the customer service and I sent them the full and correct account information, but the conversation was completed and they told me we sent the information to me to our team and we will contact you but until now there is no response
valid pawn
Yes, I just want to cancel Facebook and keep Twitter
craggy blade
@valid pawn Unfortunately you can't uñlink your FB account from the game at the moment because the uńlink feature is disabled currently.
@valid pawn Please read #faq 2.5
obtuse moat
Will the support team call me from the customer service if the conversation ends and a new conversation appears below me or not
craggy blade
@obtuse moat If customer server said you that they have collected your information and they will contact you then you have to wait.
valid pawn
I have already linked it a while ago to Twitter but I just want to remove Facebook
I don't want to be linked, I want to disconnect Facebook because someone stole the Facebook account and I want to stop it from entering the game. I am already entering the game.
obtuse moat
Yes, he told me we will contact you when we have new information two weeks ago
vast knoll
Why are the royal passes so trash?
civic pivot
Yes, he told me we will contact you when we have new information two weeks ago
@obtuse moat you will no have any answers anymore this is new support chat bug as im facing the same.
civic pivot
They said me to make research of my situation and that was their last words, its bug you wont get replies anymore @obtuse moat and there is no ine usefull tencent staff here to fix that
elfin canopy
I asked about your issue,@civic pivot.
If you cannot start a new conversation then try to contact customer support via email or via in-game support from a guest account.
prisma gulch
@elfin canopy why artic mode remove and when it's come again
civic pivot
I saw the conv of the scammer did to support, without getting logged in to any account
He had a conv ongoing to remove my game center, suddenly i saw new conversation, i clicked and followrd instructions again, and logged back to my account and all gone again, my old chat appeared in my support that when i logged inagain
In again*
elfin canopy
Arctic mode is removed as there's new Sanhok: jungle adventure mode (classic), we don't know if arctic mode will be back or not, @prisma gulch.
Keep an eye on #news for upcoming updates.
obtuse moat
I sent the information again, but he told me that a ticket was raised in advance, and we have dealt with the problem, but the problem has not been cleared yet
New conversation😭
elfin canopy
Wait patiently,@obtuse moat. If there's still no response and try contacting customer support again.
civic pivot
I dont care anymore
Lost hope for everything related this game and any option there could be
elfin canopy
That is not mute,@civic pivot.
It's slowmode.
civic pivot
U can ban me for ever im done with this game
icy hazel
Arabic?
civic pivot
Scammer keeps playing with cheats on my account
elfin canopy
It's for everyone, you can only send one message in every 6h, check pinned message in #old.
civic pivot
Soon im banned
My 10.000 euro account i can proof all payments
Whos gonna declare this?
open axle
Hello how i can contact with moderator?
icy hazel
هل الهاتف مكسور الشفرة يؤدي الى الحظر
storm flumeBOT
Please do not use any other language aside from English in this channel, @icy hazel. Refer to #613267301243944960 for language channels.
vast knoll
🤭 discrimination
civic pivot
I see the scammer getting in my account and playing around Asian servers, only i can do is logging in continously to get him out
polar marshBOT
@open axle:
obtuse moat
Yes, of course I contacted them again, but the same case told me, we sent your tickets to our team and we will contact you when we have information.
New conversation
elfin canopy
You may join this server,@icy hazel.
elfin canopy
Wait patiently,@obtuse moat.
@civic pivot can you please move to #chat / #pubg-mobile