questions

[storm willow]

What’s your region?

[red dome]

Jordan

[storm willow]

Is your payment successful on App Store ?

[red dome]

Yes

But when it’s complete theys just give me 200uc

[storm willow]

how much is charged ?

[red dome]

25$

[storm willow]

What’s your char ID?

[red dome]

5188437569

[slate wraith]

@storm willow i lost my account by unlinking i need help urgently

[storm flume]

If you have encountered an issue with the account unlinking feature, @slate wraith, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[storm willow]

@slate wraith you should follow the above message from Machete 2.0 urgently

[stiff perch]

I am waiting for an answer of unlinked account for 12 days already, got no mail back, after that I texted the issue to ingame contact support, its been 5 days already. My question is, how long does it take to get an answer back?

[storm flume]

If you have encountered an issue with the account unlinking feature, @stiff perch, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[red dome]

@storm willow i gived you my id

I waiting bro

[night cloak]

Hi, can anyone help me because i am facing an issue where i made subscription for prime plus and when i clicked to claim the rewards i didn't receive 300 UC which we get initially.!!
I have already mailed several times and already have messaged in game for support still i didn't got any response.
Please help me out

[storm willow]

@stiff perch There are lots of people with account unlink issue : so processing huge request will take time. You just need to wait patiently

@red dome Check private message

[night cloak]

I am very concerned, can I use built in game plugin to increase my fps/power saving mode/higher graphics/etc?

[finite talon]

Hy

[night cloak]

Hi, can anyone help me because i am facing an issue where i made subscription for prime plus and when i clicked to claim the rewards i didn't receive 300 UC which we get initially.!!
I have already mailed several times and already have messaged in game for support still i didn't got any response.
Please help me out
@storm willow

If any of you guys have an answer for my PUBG Mobile built in game plugin to increase fps/graphic, please ping me. Or dm me.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

Bruh

@lament goblet no advertising

It's not really a plug in, its like a game booster

Dont know if its actually allowed

hello guys i need some clarification

[broken sun]

hi

i have a problem

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @broken sun. Remember to read through #faq before asking questions in the support channels.

[broken sun]

help

[night cloak]

@storm flume Hi, help me because i am facing an issue where i made subscription for prime plus and when i clicked to claim the rewards i didn't receive 300 UC which we get initially.!!
I have already mailed several times and already have messaged in game for support still i didn't got any response.
Please help me out

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[broken sun]

where is support???

[stiff perch]

Right here.

[elfin canopy]

What's the issue? @broken sun

[night cloak]

@storm flume i have already contacted there but i didn't got any response from there, even i mailed on office mail id still i didn't got any response.

[clever crystal]

Best thing i saw today

[elfin canopy]

Contact them again, via in-game, @night cloak

[clever crystal]

A cheater helping idiots rank up

[stiff perch]

In TDM?

[clever crystal]

Ye

Characers level up

[stiff perch]

There’s no ranking mode in TDM

[clever crystal]

And you get clothes and pieces

[stiff perch]

They don’t get character level xps if you don’t have a great perfomance

[storm flume]

Hello, @clever crystal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[stiff perch]

Doesn’t matter if you win or lose

[night cloak]

@elfin canopy i have already have mailed 3 times and contacted in game support 2 times

[clever crystal]

You clearly are soem brainwashed chinese guy

[night cloak]

@stiff perch @clever crystal use #pubg-mobile / #chat for conversations

[clever crystal]

General conversations about cheaters???

What will you do noe

Now*

[polar marsh]

@broken sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clever crystal]

Give me a pernament mute so i cant report cheaters??

[storm flume]

Hello, @clever crystal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant onyx]

@clever crystal read the bot message

[clever crystal]

Read it

Thanks

Will go on and play with cheaters

[vagrant onyx]

Welcome

[clever crystal]

Causee nothing is gonna happen

[south trench]

Ayo, do I go here for account recovery?

[storm flume]

Please do not use any other language aside from English in this channel, @dawn snow. Refer to #613267301243944960 for language channels.

Please refer to subpoint #2.8 in #faq for further information, @south trench. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[broken cairn]

Losing my account

[cold sandal]

whenever I play more than 6hours I get logged out please remove this I want to play freely

[dawn snow]

Hello please help i have shipped 50 dollars it says you have restrictions i have been deducted uc how do i know the strike in my account

[storm flume]

You can contact the customer service via the game settings, @dawn snow. Refer to subpoint 5.3 in #faq for further instructions.

[cold sandal]

plz answer me with a ping

[dawn snow]

Please remove restrictions on my account or know the hit

I contacted customer service and did not return a box

[maiden nymph]

Can i get help??

[hollow sun]

More than 1 week and no answer

[night cloak]

We can't help you with the issue related to purchases@dawn snow

@cold sandal it's a health reminder. Make sure you haven't turned it off

@maiden nymph please do state the issue

[cold sandal]

@night cloak i want to turn it off

[maiden nymph]

I have turned on the green damage effect but it is still showing red in the gane

[cold sandal]

I never played 6hours continuously

[dawn snow]

How do I want to know the reason؟

[cold sandal]

is there any way to stop that

[night cloak]

@cold sandal no

[cold sandal]

sad sad very sad

I wish there was an option

[night cloak]

@dawn snow contact customer service you'll get the answer

[cold sandal]

[hollow sun]

Which message ?!@night cloak

[modern dove]

Hi can you help me?

[night cloak]

@cold sandal you can give a feedback in #old

[cold sandal]

ok

[dawn snow]

Thank you

[storm flume]

Please refer to this channel's pinned messages for further information, @hollow sun:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@modern dove please do state the issue

[maiden nymph]

???

[elfin canopy]

@hollow sun

[night cloak]

@maiden nymph try a routine repair

[polar marsh]

@modern dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[maiden nymph]

@maiden nymph try a routine repair
@night cloak
How do i that?? i have tried everything from reinstalling

[south trench]

I’m just confused on what i’m supposed to do here. I said account lost but what do I do after i say that?

[hollow sun]

@elfin canopy that's means better to delete it

[elfin canopy]

I can't do anything about it, @hollow sun.

[tight tangle]

@elfin canopy Can i contact you through dm?

[elfin canopy]

What's the issue? @tight tangle

[tight tangle]

@elfin canopy Give me minutes of your time.

[night cloak]

Settings> logout > repair> routine repair
@maiden nymph

[maiden nymph]

Ok thanks

[elfin canopy]

Refer to this video.

@south trench ^

You may DM me, @tight tangle.

[tall shell]

Since 3 weeks i cant play

[south trench]

Okay thank you.

[elfin canopy]

Android? @tall shell

[polar marsh]

@kind dust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tall shell]

@elfin canopy iphone

[severe tusk]

Hello

I have proble

[polar marsh]

@severe tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tall shell]

@elfin canopy iphone 11 pro max

[elfin canopy]

Uninstall and reinstall it again from app store, @tall shell.

[tall shell]

@elfin canopy pubg version

@elfin canopy i did it same issue

[rigid turret]

Help

[elfin canopy]

Alright. Post the screenshot of your login screen along with numeric user identification and device name in #old, @tall shell

What's the issue? @rigid turret

[azure ridge]

hacker linked twitter 😦

[inner leaf]

Hello from past few days I am getting 150 ms ping on Wifi but 40 ms on data I even repiared the game cleared the cache and even after the lastest 14 mb patch the same problem persist.

[polar marsh]

@onyx trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Contact your ISP, @inner leaf.

[rigid turret]

My account was banned for a week and I lost all of my points. I only have 300 points left and I entered Konker and my account was mistakenly banned. Can you reconsider my previous matches because I am a clean player and tired a lot until I got the points please help

@elfin canopy

[polar marsh]

@rigid turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@azure ridge it's a visual glitch

[inner leaf]

@Mav my wifi is perfectly fine 100 Mbps plan... I am not the only one who is facing this issue a lot if users have the same issue og high ping on wifi

[azure ridge]

@night cloak he join in my account 😦

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @azure ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[azure ridge]

can i transfer another version ?

[slim hawk]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slim hawk. Remember to read through #faq before asking questions in the support channels.

[azure ridge]

can i transfer my account another version ?

[slim hawk]

can i transfer my progress from one e-mail account to another one?

with skins statistics and all that stuff

[night cloak]

No you can't @slim hawk @azure ridge

[slim hawk]

oh whyy :/

too not if im logged in with google play account?

still not*

[lament goblet]

So how do I let people know bout my stream then

[slim hawk]

@lament goblet lol i need that info too cuz im overrated xd

not big ego xd

[lament goblet]

Lol

[dark loom]

What should I do now my account still not back

[inner turret]

You contact them back

@dark loom contct them back

[elfin canopy]

Try starting a new conversation again, @dark loom

[dark loom]

I did

Same thing

[inner turret]

@dark loom them wait for the reply

[dark loom]

Nothing new

Been 15 days

[inner turret]

@dark loom did you follow the steps correctly

[elfin canopy]

Try again

[dark loom]

I did

Been trying for 15 days

My account cost me 12000$

I need help

[inner turret]

@dark loom did u try logging in

[dark loom]

If I didn’t get help I have to see lawyer for that

[elfin canopy]

We cannot help you with it, other than to direct you to customer support, @dark loom

[dark loom]

@inner turret I did and still not back

[inner turret]

@dark loom your only way is to contact support

[dark loom]

They don’t answer

[polar marsh]

@rigid turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark loom]

Only bot answer me

[elfin canopy]

We cannot help you with it, @dark loom.

Keep trying to contact customer support.

[dark loom]

I’m going to sue PUBG that the only way I have now

I’m not gonna let 12000$ go away from like that

Big company like PUBG supposed to have customers service now bot to answer us

[elfin canopy]

You may use #chat or #pubg-mobile, @dark loom

[south hill]

I lost my pubg account sir

[elfin canopy]

@south hill lost by unlinking?

[delicate arch]

help

pleasse

[elfin canopy]

What's the issue? @delicate arch

[ember pilot]

I just need an answer to my question!!! When is the next pmco please answer me

[polar marsh]

@sonic breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

You may check it on the official website, @ember pilot.

We don't have any information regarding this

[delicate arch]

naw

[polar marsh]

@delicate arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south hill]

@elfin canopy yes with twitter

[storm flume]

Please refer to this channel's pinned messages for further information, @south hill:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[south hill]

@storm flume how can I do I don't understand

[storm flume]

Hello, @stiff granite!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

If you have encountered an issue with the account unlinking feature, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

@south hill ^

[south hill]

@elfin canopy already did but he take 6 days and didn't get any answer

[elfin canopy]

Try contacting them again, @south hill.

[south hill]

U mean again message?

@elfin canopy u mean again message

[elfin canopy]

What was their last message to you? @south hill

[trim shuttle]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[polar marsh]

@upbeat sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south hill]

15 May

[shrewd horizon]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[serene vale]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[remote moss]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[odd mural]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[serene vale]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[dry ridge]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[serene vale]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[dry ridge]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[odd mural]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[mortal rover]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[graceful steeple]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[serene vale]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[mortal rover]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[odd mural]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[serene vale]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[mortal rover]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[elfin narwhal]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[neat drift]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[dry ridge]

@somber solstice

[serene vale]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[graceful steeple]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[south magnet]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[odd mural]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[hot sail]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[polar marsh]

@trim shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[halcyon sigil]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[grim sentinel]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[floral zodiac]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[serene vale]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[hot sail]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[hearty basin]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[hot sail]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[formal burrow]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim

[upbeat wyvern]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[shrewd horizon]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[polar marsh]

@floral zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[halcyon sigil]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[shrewd horizon]

@night cloak PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[odd mural]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[hearty basin]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[strong needle]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[wheat sphinx]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[sacred hollow]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? +@somber solstice

[hollow heath]

Bruh

[night cloak]

@somber solstice spammers

[dry ridge]

@somber solstice

[south magnet]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[radiant fulcrum]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[hearty basin]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[near atlas]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[shrewd horizon]

@woven atlas PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[odd mural]

@somber solstice Help ussss

[hot sail]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[neat drift]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[hearty basin]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[shrewd horizon]

@bold siren PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[odd mural]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[graceful steeple]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[native blade]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?@ednakali

[hot sail]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[short eagle]

no spam

[toxic bison]

My account was canceled after the disengagement from BOBGY Mobile No. 5162853523

[remote moss]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[dry ridge]

@somber solstice

[mortal rover]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? +@EdnaKali/Shynt'lyn NA シ

[strong needle]

@somber solstice PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @limpid lionaKali/Shynt'lyn NA シ

[hollow heath]

[hearty basin]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[radiant fulcrum]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[acoustic nexus]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[polar onyx]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @EdnaKali/Shynt'lyn NA シ

[hot sail]

@blazing saddle PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[night cloak]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south hill]

@elfin canopy it's 14 May

[night cloak]

@blazing saddle

[toxic bison]

My account was canceled after the disengagement from BOBGY Mobile No. 5162853523

[night cloak]

hmm

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar onyx]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @EdnaKali/Shynt'lyn NA シ

[hot sail]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[night cloak]

hmm

[odd mural]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[polar marsh]

@polar onyx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hot sail]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[polar marsh]

@odd mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

can someone ban these ppl

[shy mist]

Lol that's a massacre

[toxic bison]

When will the unlinked accounts be restored?

[storm flume]

If you have encountered an issue with the account unlinking feature, @toxic bison, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[warm ocean]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[sleek garden]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?
YOU'VE BEEN INVITED TO JOIN A SERVER
PUBG MOBILE
23,455 Online
498,211 Members

Join
You do not have permission to send messages in this channel.

[shrewd horizon]

excuse me? we are here for a legit reason

[acoustic nexus]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[vital sluice]

Spamming same message will result in a ban :)

[graceful steeple]

our account has been frozen for no particular reason

[night cloak]

@vital sluice bro

[toxic bison]

When will the unlinked accounts be restored?

[storm flume]

If you have encountered an issue with the account unlinking feature, @toxic bison, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[night cloak]

they been spamming

just scroll up

[strong needle]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[idle raft]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[lucid pelican]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[wispy vector]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim?

[elfin canopy]

@vital sluice

[dry ridge]

@vital sluice Account is freezing without Any reason...How to Get Our Account Back???

[storm flume]

If you have encountered an issue with the account unlinking feature, @dry ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[shrewd horizon]

@blazing saddle Can You Guys Help Us?

[hollow heath]

They are all different person with same texts

[vital sluice]

Keep it under hot water to unfreeze it

[severe portal]

Pubg mobile unlink problem

[storm flume]

If you have encountered an issue with the account unlinking feature, @severe portal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[south hill]

What is happening man?

[dry ridge]

@vital sluice Nyx one Sir

[vital sluice]

:)

[toxic bison]

When will the unlinked accounts be restored?

[storm flume]

If you have encountered an issue with the account unlinking feature, @toxic bison, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[hollow heath]

Ok

[sacred hollow]

JANI LULLu lag gaye sabky kya karyn hm abh btayn app ?

[dry ridge]

tumhari bhen ka pakoraa

[mint crag]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[wispy vector]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[toxic bison]

When will the unlinked accounts be restored?

[storm flume]

If you have encountered an issue with the account unlinking feature, @toxic bison, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[dry ridge]

@blazing saddle uth jaa mera putar

[wispy vector]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[polar marsh]

@warm ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[toxic bison]

How long does the account return period take?

How long does the account return period take?

[south hill]

@toxic bison I also want to know

[tall magnet]

Anyone having performance issues today?

[formal burrow]

yes sir

[toxic bison]

How long does the account return period take?

[tall magnet]

Is there anything I can do to fix/improve it?

[storm jasper]

@formal burrow same problem n my gameloop is up to date

[formal burrow]

we were playing the coustom room and our account freez for the 2 months

its updated sir

[spring void]

@wispy vectorbehave please

[toxic bison]

How long does the account return period take? !!!!!!!!

[formal burrow]

2 mothns

[polar marsh]

@formal burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[toxic bison]

How long does the account return period take?

[zealous hawk]

Nothing happened

[elfin canopy]

Try starting "new conversation" again, @zealous hawk.

[zealous hawk]

I'm doing everything but nothing happened and the game closed conversion

[vital sluice]

Check pinned message @wispy vector

[wispy vector]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ?

[zealous hawk]

And no one helping

[storm flume]

SIEGÊ彡ICONIC#3791 was muted | spamming

[remote moss]

PUBG mobile account is freezed for 2 months while playing custom room...?
how to claim ? @somber solstice

[toxic bison]

How long does the account return period take?

[vital sluice]

Anyone else spamming same message will also be muted. Kindly contact the customer support in-game

[chrome coyote]

@elfin canopy i have gameloop but i cant update pubg mobile and other games at all please help me

[shrewd horizon]

@vital sluice LOL 😄

@vital sluice IN-GAME Customer Support is pathetic!!

[storm flume]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[open fossil]

how do i unsub from pubg news ??

please anyone

[night cloak]

@open fossil Server settings > webhooks.

[open fossil]

ok then ??

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @chrome coyote.

[open fossil]

ok got it thanks

[tired fractal]

is there a way i can recover a hacked account from a friend? his facebook got hacked and his pubgm account hasnt been online in 50+ days (hacker doesnt use pubgm)

[polar marsh]

@obtuse axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Try recovering the facebook account, @tired fractal.

Refer to subpoint 2.8 of #faq

[sleek garden]

PUBG mobile account is freeze for 2 months while playing custom room...?
how to claim ?

[polar marsh]

@sleek garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[next flint]

When will this feature come out to everyone?

[dapper dew]

[broken sun]

how??

[night cloak]

i sent a beta tester request thingy yesterday, when will that come back in my email?

[polar marsh]

@broken sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak Once you are selected.

how long does that usually take?

@next flint Which feature?

sorry i'm just eager to test beta lol

@night cloak From 1 day to never.

oof ok

[polar marsh]

@opal depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shy mist]

Can anyone say when does the DAILY SPECIAL BUNDLE return?

[elfin canopy]

No information regarding this, @shy mist.

You can check it in-game

[velvet patio]

Can we get points back if we were killed by hacker

I got 29-

[storm flume]

Please do not use any other language aside from English in this channel, @hollow flower. Refer to #613267301243944960 for language channels.

[polar marsh]

@hollow flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shy mist]

@elfin canopy Okay Mav but there isn't any info regarding it.....Lemme send u ss of the pack I received just for 4 days but it's time limit was 10days..Hence wanted to know before hand

[elfin canopy]

Hello

#cheater-reports channel is additionally opened by Error which she and some other staff members manage in their personal time and due to the new update they're busy with collecting the feedbacks and other issues.

If you encounter players who are using unfair means (hacks/cheats) to gain advantage over other players, Please! feel free to report them via in-game report system.
Additionally you may use this link if you've evidence against them, http://cheater-report.pubgm.cc

@devout jay and @sour gale

[shy mist]

Sorry this was the special' bundle

[red dome]

@rustic carbon

[elfin canopy]

You can check the date, 09-05-2020 to 19-05-2020, @shy mist

[hushed pilot]

Hello where do we report in-game issues

[polar marsh]

@opal depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shy mist]

@elfin canopy yes true but it never pop-ip until 16-05-2020...
Henceforth I wanted to ask can there be a reminder or a popup so that it'll help us..

[elfin canopy]

I can't help you with it, maybe try contacting in-game customer support, @shy mist

[shy mist]

@elfin canopy Okay thnx for the help ..Have a good day

[elfin canopy]

English, @glad anchor.

[glad anchor]

does not allow me to select the ask me

[polar marsh]

@glad anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hushed pilot]

is there live support here?

[night cloak]

@hushed pilot Only community support.

@cyan mortar Any sorts of attachments is a violation to the Terms of Service. You risk a ban for using such.

[hushed pilot]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hushed pilot. Remember to read through #faq before asking questions in the support channels.

[outer lintel]

Help me to recover my account

[night cloak]

@outer lintel What's wrong?

[slender dust]

Hello
can i add more than 1 ID when reporting at #cheater-reports
because i recorded a video with full team showing them hacking

[keen vortex]

I have a ping of less than 40 . But when i m in match , the gun automatically fires , character is somwhere at one time after few seconds it had come back to previous position automatically it goes . I repaired the game , reinstalled it but nothing goes right

[elfin canopy]

Only one report per message, @slender dust.

Report bug via in-game report system and post it in #old with a video clip, @keen vortex.

[keen vortex]

I did it already few weeks ago few days ago also but nothing goes right ,no message from officials.

[icy lava]

help please why i get this massage

[uncut imp]

hello

there are too many people are using smart gaga

[icy lava]

@elfin canopy can help ?

[uncut imp]

to play with 3rd party

[elfin canopy]

Emulator? @icy lava

[slender dust]

Only one report per message, @slender dust.
@elfin canopy can i report every id with the same video ?

[uncut imp]

so please check them

[icy lava]

@elfin canopy what about emulator i open from my p.c

[elfin canopy]

I guess not, but you may ask this to Nadeko when he's available, @slender dust

[uncut imp]

let us play with no cheater

[storm flume]

Hello, @uncut imp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Do you play on mobile or Emulator (PC), @icy lava

[icy lava]

i use the 2

emulator and p.c @elfin canopy

[storm flume]

You and can now access #emulator-chat and #emulator-support, @icy lava. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[elfin canopy]

Ask this in #emulator-support channel, @icy lava

[icy lava]

when i at work open monile and back home open p.c what is my problem ?

[polar marsh]

@icy lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged umbra]

Hello, how can I unlink my profile from Twitter? I have it linked to both Google play and Twitter but want to sign in on iPad and can't use Google Play...

[night cloak]

@winged umbra You can use your Twitter to sign in.

[shrewd hound]

Hello

Sorry this game sucks lol

[polar marsh]

@eternal elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged umbra]

Twitter isn't letting me sign in @night cloak :/ I'm giving them my phone number and they say there's two accounts linked to it

[hollow sun]

Working with pubg or not ?!

[night cloak]

We don't know, that is PUBG. This is the mobile server, @hollow sun.

@winged umbra Unfortunately, there's no other way. Keep trying different methods.

[winged umbra]

And there are 2 accounts linked to it (both mine), 1 is for sensitivity and the other is my main :/

Ah okay... Thank you either ways. Hope they fix the unlink button soon

Thank you though

[night cloak]

2 games cannot be linked to a single twitter.

[winged umbra]

Yeah but Twitter let me use my phone number in two different accounts ;_;

[night cloak]

You can log in using your twitter username and password, instead of the phone number.

[wet osprey]

whats going on with pubg that picture was in solo mode?

[lyric elbow]

@night cloak I still don't get my account back. It's been almost 4 days after I received this message.

[winged umbra]

It says there no account with the username I'm typing in:( I'll try Twitter support.. ;_;

[next flint]

@night cloak this feature

[night cloak]

@next flint It will be available to more users soon.

@lyric elbow Have you contacted them back?

[patent thunder]

Hello I need help a lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[lyric elbow]

@night cloak yes I did, they asked to do the same process! No reply since then

@night cloak I tried to login to the new account to which my progress was supposed to be transferred, many a times. But it's still as new as it was ever!

[night cloak]

I recommend waiting a few more days. You see, thousands of players faced the issue and devs are trying their best.

[lyric elbow]

@night cloak Sure I'll wait, just want to make sure that my account will be back.

[night cloak]

Understandable, sorry for any inconvenience caused.

[lyric elbow]

🙂

[patent thunder]

@night cloak hi
12 days I lost my account. pubg mobile sent me a message that I already had my account back but it is not. 4 days ago I wrote again and no one answered me

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[polar marsh]

@safe sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use any other language aside from English in this channel, @safe sail. Refer to #613267301243944960 for language channels.

[hollow sun]

No answer

[winged umbra]

@night cloak any idea how to fix 988 ping issue? Although my wifi runs everything else normally..

[polar marsh]

@calm oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@winged umbra 968 is a ping spike. It happens due to packet loss. Are you constantly getting 968ms?

[winged umbra]

Nowadays when I enter the game, yes. Goes back to normal then spikes up again. Using mobile hot-spot, not sure if it has to do with that

[polar marsh]

@gilded breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grim sentinel]

What is this PUPG plz fix this glitch

[outer lintel]

@night cloak I contact customer service last week no reply until now

[polar marsh]

@agile rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@grim sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fervent reef]

Is there any issues with the servers? Constantly getting disconnected from matches, with normal WiFi speeds.

[night cloak]

@outer lintel Due to the current world situation, you may get a slow response.

@fervent reef Could you try using mobile data and see if the issue persists?

Hi, how can I buy UCI? I live in Iran

@night cloak You can try purchasing from https://www.pubgmobile.com/pay.

[fervent reef]

@night cloak I’ve had to switch, with little improvements, just wondering if there is a known issue. I don’t want to DC and ruin the match for squad mates

[night cloak]

@fervent reef No such reports as of now. You are the first one.

[outer lintel]

I can't contact customer service from social media Account

[storm flume]

If you have encountered an issue with the account unlinking feature, @outer lintel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[outer lintel]

From same social media Account was unlinked

[fervent reef]

Hm ok, I’ve had to exit the match, then reconnect a couple of times before I can resume. Happened the last 2-3 days for me, varying times in the day.

[polar marsh]

@solemn prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@bold dawn click that on bonus challenge section

[bold dawn]

@bold dawn click that on bonus challenge section
@storm willow how to enter this page in game?

I waant to know it

[storm willow]

@bold dawn trophy option near Start

[bold dawn]

@bold dawn trophy option near Start
@storm willow ohh thanks a lot

[dusty void]

Where are support's ?

[storm willow]

You’re welcome @bold dawn

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusty void. Remember to read through #faq before asking questions in the support channels.

[dusty void]

Number what

[edgy gate]

Hey after I charge by midasbuy pubg deduct my UC

[patent thunder]

@night cloak hi
I lost my account by unlinking. I wrote to pubg, I sent him everything they asked me, then they sent me a message saying that I already had my account back when I checked, it is not. but when I change the profile picture of my google account and in my old account it also changes too

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[bold dawn]

You’re welcome @bold dawn
@storm willow when will be official pubg discord server for my country?

[storm flume]

Please do not use any other language aside from English in this channel, @ebon stratus. Refer to #613267301243944960 for language channels.

[polar marsh]

@ebon stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[patent thunder]

I want to play pubg mobile from my laptop but when I go to enter my account says this because I cannot enter pubg mobile with google play says Google Play Services unusable version

[bold dawn]

I want to play pubg mobile from my laptop but when I go to enter my account says this because I cannot enter pubg mobile with google play says Google Play Services unusable version
@patent thunder try to use facebook

[chrome fox]

hey

[haughty cape]

I have already followed all the steps and I received a message that my account was restored but nothing happened and I still cannot access my account

[chrome fox]

i need help cant get the lucky air drop

that gives promotions like akm orange 180uc

[storm willow]

@chrome fox it’s a random drop

[chrome fox]

@storm willow its been like a month since i got the drop

[night cloak]

Please contact them again. @haughty cape

[storm willow]

@wild cosmos this page is for support related to pubgm. Do not post such things

[haughty cape]

@night cloak I have already contacted them twice and the same response and nothing happened

[night cloak]

Please wait a few more days.

[meager basin]

Hey

Where I should report if there an issue with pubg lite??

Jesus Christ

No one gonna believe they have more hacker here

[storm flume]

You and can now access #lite-news, #lite-chat and #lite-support, @meager basin. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.

[meager basin]

Ok

@storm flume where can I find the upcoming news

[polar marsh]

@final sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager basin]

Not latest

[night cloak]

@meager basin It it PUBG LITE or PUBG MOBILE LITE?

[meager basin]

Pubg mobile lite

[polar marsh]

@abstract patrol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager basin]

And also the beta version

[night cloak]

#lite-news for news, #lite-support for help.

[meager basin]

@night cloak the beta version??

I mean pubg mobile beta version

[night cloak]

You need to report beta bugs through the game.

[whole bolt]

Can anyone help me? I did not use anything in violation of the rules

[polar marsh]

@whole bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager basin]

@whole bolt You just need update lol

Why are you so worried??

[pulsar lake]

Hi, How can you develop a weapon or obtain resources at minimal costs?

[night cloak]

@pulsar lake With luck.

[pulsar lake]

@night cloakLuck will cost me a lot of money 😂

[main pasture]

I got the same issue
I was playing a room and after killing an enemy I got this
And all the emulators in the room got the same
I've the last version of Game Loop installed
And some people who're using PhoenixOS got the same issue

[bold dawn]

#lite-news for news, #lite-support for help.
@night cloak hey!

[polar marsh]

@main pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@bold dawn What's wrong?

[polar marsh]

@light acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bold dawn]

@bold dawn What's wrong?
@night cloak when there will be official pubg discord server for my country

[night cloak]

@bold dawn This is the only official server.

[meager basin]

@night cloak Is there a way I could find upcoming events for ever pubg mobile version?? They have it on you tube though. They never wanted to tell me where they find it

[bold dawn]

@bold dawn This is the only official server.
@night cloak but regional servers??

[night cloak]

@bold dawn For regional servers, feel free to use Google.

@meager basin Upcoming events will be shared in #news. Keep an eye on it.

[bold dawn]

@bold dawn For regional servers, feel free to use Google.
@night cloak i think pubg mobile turkey server has verified and official

[sand ferry]

I need some help please
My account is linked Just with facebook 
It was hacked in 04/04/2020
I cant log in to my account since that day and I see another one playing with my account and delet all my friend in game and change icon and name... 
Since season 3 I was playing in that account so please help me to get back my account 
My id:5224931960

[storm willow]

@bold dawn Check #613267301243944960 under partnered server

[night cloak]

@bold dawn They are verified and our partner server.

[light acorn]

@night cloak can u advice me ? Regarding VPN app ? Is there any issue if i use it or no?

[storm flume]

You can contact the customer service via the game settings, @sand ferry. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @light acorn.

[night cloak]

@light acorn I unfortunately do not know the side effects of using VPN apps.

[meager basin]

@night cloak Where's the admin?? I need them to give me permission

Please

[elfin canopy]

Hope is an admin.

[night cloak]

@meager basin Permission for?

[dusty void]

I need a toke to support

[light acorn]

@elfin canopy so it’s not allowed?

[meager basin]

@night cloak I can't follow without the admin permission

Can u do it??

[night cloak]

@meager basin You mean following #news?

[meager basin]

@night cloak yeah

[bold dawn]

@bold dawn Check #613267301243944960 under partnered server
@storm willow i would know that, have there will be my countrie's partner server? there lots of pubg m players

[night cloak]

Just tap on follow and select the server and its channel where you wish to set the webhook.

[meager basin]

@night cloak It didn't work

[elfin canopy]

We don't recommend using that, use it at your own risk, @light acorn.

[night cloak]

Try from a browser or a different phone.

[elfin canopy]

What country are you from? @bold dawn

[meager basin]

@night cloak look

[bold dawn]

What country are you from? @bold dawn
@elfin canopy Azerbaijan🇦🇿

[night cloak]

@meager basin Create a new discord server.

[spring void]

@meager basin ask for permission in the server you want to follow it to.

[elfin canopy]

Unfortunately that's not in the list, @bold dawn.

[bold dawn]

Unfortunately that's not in the list, @bold dawn.
@elfin canopy I know:(

[elfin canopy]

If you speak Arabic, you may join MENA server, @bold dawn

[night cloak]

@pulsar lake! Africa has a new server now. Once you select Europe, you will be redirected to an African server.

[bold dawn]

If you speak Arabic, you may join MENA server, @bold dawn
@elfin canopy Thanks But, My country is in Europa

[sterile linden]

Hi

[elfin canopy]

@bold dawn refer to hope's message

[sterile linden]

Any chance to return crow custom

[meager basin]

Thanks @night cloak yiu helped so much

[bold dawn]

@elfin canopy I know:(
@bold dawn i hope it will be in list one day!

[sterile linden]

I see this days u return most of old custom I hope u bring it back

[elfin canopy]

These are the available countries for Europe, maybe later in future you may see some additions, @bold dawn

[flat gull]

I wish skill based match making was in the game everytime I go against conqueror ranked players and it's hard to rank up.

[velvet turtle]

Hey guys

[polar marsh]

@velvet turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@flat gull, There are high chances of matching with higher rank players if the squad leader is higher rank player (lobby), @flat gull

[flat gull]

Me and my friend are just a gold rank and a silver rank and we run into ace and conqueror

[cold oxide]

I lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @cold oxide, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[elfin canopy]

You may post this as a feedback in #old with details, @flat gull

[flat gull]

Ok thank u

[bold dawn]

I lost my account too

[storm flume]

If you have encountered an issue with the account unlinking feature, @bold dawn, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[polar marsh]

@bold dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opal pendant]

are u gonna fix this game from cheatrs or what ?

we cant play the game

[uncut jasper]

Thanks to hackers

[storm flume]

Hello, @uncut jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[uncut jasper]

Everywhere hackers

[elfin canopy]

Read the message by bot, @uncut jasper.

[opal pendant]

nothing work

[uncut jasper]

-31 + 1 or 2

[elfin canopy]

Use #chat or #pubg-mobile for your conversation, depending on the context.

[polar marsh]

@torn venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@opal pendant you'll be banned.

[opal pendant]

no im not

[elfin canopy]

Now move to #chat .

[ionic lance]

Pubg Mobile Developers Are Busy In Drinking While Hackers Are Doing There Job By Killing Us In New Ways. Pubg Mobile Is Dying Mark My Words

[opal pendant]

4 days in crown 5

[storm flume]

Hello, @ionic lance!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@uncut jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[river hedge]

I don't have the buttons to change the country

[opal pendant]

just watch my steam

[elfin canopy]

It's region specific, @river hedge.

It's not available for every region.

[ionic lance]

Hackers are not going to be banned. Tencent is selling them hacks and earning a lot of money

[elfin canopy]

Read the message by bot, @ionic lance

[river hedge]

I want to cancel my Facebook account because I have Twitter and Facebook hacked

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @river hedge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fast birch]

Hello i

I have problem im my acc in pubg

[elfin canopy]

What is it? @fast birch

[fast birch]

Im sorry but my English so bad

But im trying

Today im logged out

Mu acc

My*

I cant login in

And my acc with my Twitter and Facebook

[elfin canopy]

@light acorn English please.

You may join MENA server if you want assistance in Arabic, @fast birch

https://discord.gg/pubgm-mena

[fathom crag]

i lovve

this game

[light acorn]

@elfin canopy his English so bad i ask him to write Arabic so i can translate to English

[polar marsh]

@inland jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fathom crag]

why in my account i haven't arabic voice

[fast birch]

@light acorn can you accept me

[elfin canopy]

He may join MENA server for assistance in Arabic, @light acorn.

[fathom crag]

@elfin canopy why in my account i dont have arabic voice

[fast yoke]

@elfin canopy take it easy. Most of who plays this game is arab. They pay your salary 😉

[torn salmon]

can l unlink phone number from the game

[storm flume]

If you have encountered an issue with the account unlinking feature, @torn salmon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[elfin canopy]

I don't get paid, @fast yoke. 😉

So better take you off topics to #chat

[fast yoke]

@elfin canopy no one do work for free😉. For sure there is some benefits ☺️

[torn salmon]

@somber solstice

yea free skins

[elfin canopy]

There is none, @fast yoke. Now move to #chat

@torn salmon, linking phone number feature is not available to everyone yet, I don't have any information regarding this.

[fast yoke]

Got a question about removing that thisng thats called transfer data outside eea, is it possible that i can remove it? I live in Danmark?

[night cloak]

there are a lot of hackers in the asia server leaderboard

[torn salmon]

they add phone number and unlink soical after my account got hacked

[elfin canopy]

May try contacting in-game customer support, @torn salmon

What do you mean? @fast yoke

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Got a question about removing that thisng thats called transfer data outside eea.

Removing what?

[fast yoke]

@elfin canopy Where you can change country.

[elfin canopy]

The people living in a country that is part of European Union does not get the option to change country, @fast yoke

[fast yoke]

@elfin canopy so i can’t fix it?

[elfin canopy]

No, @fast yoke.

[fast yoke]

@elfin canopy what about when i borrow my account to my brother and he dont live in Europe. Can it make any problems for my in the future or its ok?

@elfin canopy Also when i travel around?

[elfin canopy]

If you login your brothers account in your phone, you may get a option to change country, but only if he made the account in a country which supports that option, @fast yoke

[native crystal]

@normal fulcrum

Need help

[elfin canopy]

What's the issue? @native crystal

[winged umbra]

Is there any way for me to know my Twitter username through pubg? I linked Twitter to it(created account only for linking), on two accounts, using my phone number, but don't remember what my username was and Twitter won't let me log in because I have two accounts with the same phone number.. Although they allowed me to register with it :/

[native crystal]

@elfin canopy about the unlinking sir
They send a message saying that you will get your account back before 3 days and nothing till now

[storm flume]

If you have encountered an issue with the account unlinking feature, @native crystal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[elfin canopy]

No, @winged umbra. You can't find out your Twitter username via PUBGM.

[native crystal]

I'm sorry I ment 5 days

[elfin canopy]

Try starting a new conversation again, we can't help you with it, @native crystal.

[winged umbra]

Any idea when the unlinking function will be added? :(

[native crystal]

@elfin canopy and re do the same operation ?

[elfin canopy]

We don't have any information regarding the availability of unlinking feature in future, @winged umbra

Yes,@native crystal. Or you may choose to wait.

[native crystal]

@elfin canopy I really did everything so I can get my account back
I've been waiting long time I just wanna help like someone who can talk with the one who fix my account
Pubg was everything for me

[storm flume]

Please refer to this channel's pinned messages for further information, @native crystal:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[clear nymph]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @clear nymph. Remember to read through #faq before asking questions in the support channels.

[azure plover]

Hey

[polar marsh]

@royal lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

wtf

[idle whale]

Hello, I want to delete my account

[hollow spindle]

I want to disconnect Twitter A Twitter account is not owned by me

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @hollow spindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hollow spindle]

I want to disconnect Twitter.
A Twitter account is not owned by me

anyone.
I want to talking to him?

[elfin canopy]

Read the message by bot ^

[dense token]

I cannot purchase anything on pubgm why is that?

It says cannot purchase.

[elfin canopy]

Why is that?

What does it say? Any error? @dense token

[spiral turret]

some one hacked my facebook and disabled it, now I can’t login to game beacause am ios player and the other way linked is google play, please I need help to unlink facebook from my account. i payed a lot on this account I dont want to lose it, and I cant login to my account anymore now . how to talk to support to unlink my facebook

[dense token]

@elfin canopy it says deducted uc due to unauthorized purchase. I accidentally rejected the charge.

[spiral turret]

some one hacked my facebook and disabled it, now I can’t login to game beacause am ios player and the other way linked is google play

[elfin canopy]

It's because you've made unauthorized purchase for your account, @dense token

Contact in-game customer support.

Login to your PUBGM account via Android (Google play) and refer to subpoint 2.5 of #faq, @spiral turret.

[spiral turret]

i have no android to login

[elfin canopy]

That's the only way, @spiral turret.

[spiral turret]

some one hacked my facebook and tries to steal my pubg account

[elfin canopy]

Login to your PUBGM account via Android (Google play) and refer to subpoint 2.5 of #faq, @spiral turret.

[spiral turret]

i cant acses to my account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

You've access to Google play linked with your PUBGM account, right? @spiral turret

[idle whale]

Hello, I want to delete my accoun please reply

[elfin canopy]

You cannot delete your PUBGM account, @idle whale

[night cloak]

@storm flume I lost my account after unlinking with social media account, i have provided all information required, yet there is no response, how long will it take to get my account back?

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[idle whale]

Why

[elfin canopy]

There's no option to delete it, @idle whale.

[dim linden]

Hi

[night cloak]

@storm flume I did that but no response yet

[idle whale]

I want to delete it because I can name my primary account in the same name

[night cloak]

This is my account, and I lost it in the connection, and the company has not returned to me yet

[elfin canopy]

Wait patiently, or try starting a new conversation again, @night cloak

[dim linden]

I have 2 fb and twitter accounts linked with my pubg acc. Can i unlink twitter?

[elfin canopy]

Unlinking feature has been disabled as for now, @dim linden.

[night cloak]

@dim linden doing that from 7th May 😔

[spiral turret]

some one hacked my facbook acoount

[elfin canopy]

I've already answered you, @spiral turret.

Try not to repeat the same questions again and again.

[idle whale]

I want to delete it because I can name my primary account in the same name Please help me

[elfin canopy]

Use rename card, @idle whale.

[idle whale]

I do not have uc

[elfin canopy]

Choose different name, or maybe add some symbols, @idle whale

[idle whale]

Thank you

[night cloak]

@elfin canopy how long does it takes to recover my account? Already new season has started, I have UC to purchase new royal pass, I'm missing my gaming badly

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@storm flume This is my account, and I lost it in the connection, and the company has not returned to me yet

[slow remnant]

Hey so when r u adding the ability to costumize skins?

[night cloak]

@storm flume thank you

[polar marsh]

@tacit cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@polar marsh hallo I wanr help

[elfin canopy]

Yes? @night cloak

You may use #old for your feedback, @slow remnant.

[night cloak]

@elfin canopy I lost my account in the linking process and I talked to the company through help but until now they have not heard from me

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[polar marsh]

@vague oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@keen spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi I've been waiting 13 days to get my lost account back but every time they tell me to start a new conversation and when i do it they take 5days to answer me pubg customer service is really bad i need my account as soon as possible please

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[chilly crest]

Hello my loved ones: My account was attended nearly 27 days ago, although I did not use any of the fraud methods, and when speaking with the company there is no benefit from that. I have been wronged and the error has become many. I told them that I am a lawyer and I will not be silent about his claim to my right before the court and the judiciary.

[night cloak]

My problem is with the customer service why they're taking too long to answer me and tell me to start a new conversation

[polar marsh]

@chilly crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neat turret]

Why don’t you send a certified letter then instead of messaging a discord with barely any dev support

[night cloak]

I have contacted them a week ago and because I have not found a response

[elfin canopy]

Try contacting them again.

[polar marsh]

@pale viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Wait patiently

[night cloak]

I have waited a whole week 😢

[tired fractal]

@elfin canopy i tried but had no success, anything else i could do?

sorry for late response

[sage turret]

Is there anything that a person whose account has been closed by Facebook can do to get their account back as a result of sending all their tips? Like UC bills ....

[storm flume]

If you have encountered an issue with the account unlinking feature, @sage turret, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[short shell]

Hello

[elfin canopy]

The only way to get access to PUBGM account is via linked social media, @tired fractal.

Unfortunately no other way. However you may contact customer support regarding this,

[e-mail]

[tired fractal]

alright, thank you

[short shell]

I lost my account and i have sent all required details from 2 week and still didn't get my account any help

[storm flume]

If you have encountered an issue with the account unlinking feature, @short shell, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[night cloak]

@storm flume When will the company respond to my messages for the account?

[leaden rover]

i would like to unlink my facebook account how can i do it

[storm flume]

If you have encountered an issue with the account unlinking feature, @leaden rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #pubgm-news.

[lime juniper]

Sorry for the delay, @kind mountain. There are certain criteria, but there is sadly nothing else to do than to wait until a future recruitment opens if you were not selected for this one.

[polar marsh]

@shell zenith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven willow]

I have to take a royal pass too, please give my accont quickly@polar marsh

[surreal path]

please try to find a solution to stop the hackers in the games.
it becomes abusive I don't want to change games just because of the hackers please find us a solution tired of reporting 1000 people 0 serious bam pubg

[quaint mural]

is gfx tool legal for pubg mobile.

[slender grove]

I got a message that the account was restored but not returned

We are pleased to inform you that we have conducted investigations and applied the requested changes to your account after you completed the requirements to restore it. Your account has already been restored. However, if you are still experiencing problems with your account, we kindly ask that you contact us and explain its details to us by clicking on the “New Conversation” option. Pictures If you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the accurate details or the screen that illustrates these problems, and we will be happy to help you solve them as soon as possible.

[patent thunder]

@sand path hi do you know when the pubg accounts are going to return?

[cerulean drift]

Ineed help

[night cloak]

hi, what's your issue?

[quaint mural]

pls tell me. can we use gfx tool for better resolution in pubg mobile.

[crisp garden]

@quaint mural using gfx tools is not recommended

[raven willow]

@night cloak plz help

[night cloak]

yes?

[raven willow]

@night cloak account lost but no Response pubg

[night cloak]

you have to wait for the reconfirmation through CS chat.

till then you've to be patient

[patent thunder]

Hi
13 days I lost my account. pubg mobile sent me a message that I already had my account back but it is not. 4 days ago I wrote again and no one answered me. thanks

[raven willow]

How long do you know about this@night cloak

[short shell]

@@patent thunder your Case is same to my case

[patent thunder]

when I change my profile picture from my social account. my old pubg account is also changed too. and I don't know why I don't have access to it

[sand path]

@patent thunder wait patiently.

[quaint mural]

my motog5splus support 1080×1920 resolution. but in game resolution 800×600.

[short shell]

Hi
2 week agoI lost my account. pubg mobile sent me a message that I already had my account back but it is not. 7 days ago I wrote again and no one answered me. thanks

[storm flume]

If you have encountered an issue with the account unlinking feature, @short shell, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[peak topaz]

all cheatrs in pubg use other emlator its smartgaga please stop this hack -__-

[sand path]

@quaint mural make sure power saving mode is disabled and perfomance in prioritized over battery in the inbuilt launcher settings.

@peak topaz #old

[short shell]

@sand path i have waited more than usual

[patent thunder]

I am in a hospital I have cancer and what I spent time with was playing pubg mobile now that I lost my account, I don't have time to spend with please help me

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[slate edge]

A game bug occurred causing my account to be lost, and I communicated with the company's official account and no response

[vivid pike]

Hello if i open any server top 100 players there are more than half players who are playing with the KD ratio of 10 or 11 with new KD ratio system and in () I see old KD system as 25 or 26 KD they have more 1500 average damage in statics 40-45% of headshot percentage i am playing pubg from season 2 and reached conq. In season 10 i have knowledge that whats going on in pubg why pubg antihacker team dont take action against them players who have knowledge about game and what i am saying and trying to explain they will understand that its completely hackers reaching conquerer.

[storm flume]

Hello, @vivid pike!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tawny path]

Account lost issue

[sand path]

when I change my profile picture from my social account. my old pubg account is also changed too. and I don't know why I don't have access to it

Please put it in #old with the following details

▫️ Old Character ID.

▫️ New Character ID.

▫️ unlinked social media platform.

▫️ Device

@patent thunder

And ask others who are facing this to do the same.

[silver crane]

My Facebook account has been hacked and the hacker has entered my game account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @silver crane. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[silver crane]

Ok sorry

[sharp fractal]

In the last solo match, I found two people together, like the Alliance how can i to report him , i have pictures and video

[crisp garden]

Report them using in-game report system

[slate edge]

A game bug occurred causing my account to be lost, and I communicated with the company's official account and no response

[patent thunder]

@sand path ok thanks

[sand path]

@violet barn

Same happened with me but not able to get that account while logging in
@simple cipher

when I change my profile picture from my social account. my old pubg account is also changed too. and I don't know why I don't have access to it

Please put it in #old with the following details and explaining the same issue

▫️ Old Character ID.

▫️ New Character ID.

▫️ unlinked social media platform name.

▫️ Device

[craggy palm]

I got this message

But not back my lost unlink account

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[sand path]

@elfin canopy Yesterday, I changed the profile picture of my social media which was unlinked, today i saw that avatar of my old account is also changed. It means that they linked back my social media with my old account but whenever i try to log in, it opens up the new account. What should I do now?
@violet barn

Please put it in #old with the following details and explaining the same issue

▫️ Old Character ID.

▫️ New Character ID.

▫️ unlinked social media platform name

▫️ Device

[patent thunder]

@sand path if I put all that information of mine in #old. who is going to see it

[sand path]

The developers @patent thunder

They check that channel all the time.

When I change profile picture in social media the two account change old and new
@night cloak

Please put it in #old with the following details and explaining the same issue

▫️ Old Character ID.

▫️ New Character ID.

▫️ unlinked social media platform name.

▫️ Device

[craggy palm]

@sand path please reply me
I unlink my account 7 th may
But not back my account
Please do anything

[sand path]

I'm afraid, I cannot help you with that, only option is to wait patiently.
@craggy palm

[patent thunder]

@sand path and putting all that information someone can steal my account?

[craggy palm]

@sand path I got a message that the account was restored but not returned my unlink account

We are pleased to inform you that we have conducted investigations and applied the requested changes to your account after you completed the requirements to restore it. Your account has already been restored. However, if you are still experiencing problems with your account, we kindly ask that you contact us and explain its details to us by clicking on the “New Conversation” option. Pictures If you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the accurate details or the screen that illustrates these problems, and we will be happy to help you solve them as soon as possible.

[sand path]

Don't put login details. Just the name of the social media : Facebook etc. @patent thunder

[patent thunder]

Ok thanks @sand path

[sand path]

@craggy palm send them these three details again in a new conversation.
@craggy palm

[short shell]

@sand path i ydo thes since 1 week

[sand path]

All I can say is to send these details again.

I can't help with this.

[craggy palm]

@sand path already do this but no reply

[sand path]

Contact GameLoop. We do not provide support for any emulators at all.

@primal coral

[runic moat]

Yo what happen to NA server is not letting me finish a single game and i have 80 of ping

[primal coral]

Is there hope for a return to the accounts? @sand path

[sand path]

#old
With the necessary details.
If multiple people report it, they will investigate
Meanwhile you can try #faq 4.5 for troubleshooting.

@runic moat

[craggy palm]

@sand path i create a new conversation 16 may 7 day already but no reply and not bck my account

[sand path]

@primal coral Fileclaim it. Discord Staff cannot help with account suspensions. And I have no idea about the return.

@craggy palm
I'm afraid, I don't know what to do

Contact GameLoop support @old dragon

We do not provide support for any emulators at all.

[old dragon]

It's automated and not really helpful but ok thanks for replying.

[brave slate]

@sand path Hello I don’t have access to mine Facebook but I can’t remove because mine Facebook was hack

[sand path]

You can look for the GameLoop Discord server.
@old dragon

[primal coral]

Haw can I contact gameloop supports?? @sand path

[brave slate]

How can I remove it

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @brave slate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[old dragon]

Can I get the invite link for it please?

[sand path]

@primal coral look for their discord server. I don't have it unfortunately.

[jade verge]

I got the message that my account has been recovered....but still i didn't got my account back...... It's been 15 days um not playing game....help me please

[sand path]

I don't have it unfortunately.
@old dragon

[old dragon]

Alright I'll look it up. Thank you!

[sand path]

send them these three details again in a new conversation.
https://cdn.discordapp.com/attachments/481200416349224980/712851400219951124/unknown-33.png
@jade verge

[jade verge]

How long it will take to get my account back...?

[civic orbit]

Hello

Hello

He'll

[sand path]

How long it will take to get my account back...?
@jade verge
Unfortunately I have no idea regarding this matter.

[tacit flower]

Hello, I have suggestions to pubg mobile

[jade verge]

@sand path okey and thanks in adv 😀

[sand path]

#old @tacit flower

[inner turret]

@shrewd delta

[sick thistle]

Is there Arabic discord for PUBG ?

[tacit flower]

@sand path thank you

[sand path]

#481206330611204117, you can get the role from #613267301243944960 @sick thistle or you can join our partnered MENA server from the same channel.

[craggy palm]

@sand path I got the message that my account has been recovered.but still i didn't got my account back. It's been 14 days um not playing game.help me please .

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Spamming it won't help. @craggy palm

I've already said I can't assist you with this.

[inner turret]

@craggy palm I will help you.

[jade verge]

@sand path last help

[sand path]

Yes. @jade verge

[jade verge]

What should i write on number two ?
Is it "Yes" or "Facebook" ?

[inner turret]

@craggy palm many people are facing this issue.if it's not returned you should contact the support. It's the only way and Only option we can give you.

[sand path]

Write Yes@jade verge

[jade verge]

Thank you very much

[craggy palm]

@inner turret okk please do for me

[polar marsh]

@stark zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner turret]

@craggy palm you should do it urself. Just contact the support and say the problem you are facing. Only they can help you.

[runic moat]

There is literally no one helping me in #old. Pls i need help quick

[inner turret]

@runic moat ok I will help you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @runic moat. Remember to read through #faq before asking questions in the support channels.

[inner turret]

@runic moat what problem are you facing?

[sand path]

Can you post a screenshot of what happens? @runic moat

[inner turret]

@runic moat be more specific

[runic moat]

The problem is that the server keeps shutting down and kick me out of the game

[viral ocean]

Pubgm should add an app scanner to stop h4cker from playing the game, just like Crisis Action, it has an app scanner that detects certain apps, and if they exist in the phone, the game will automatically close, and staff should do a research to what app the h4ckers are using, then add it to the app scanner to stop h4cker using it

[inner turret]

@runic moat in the NA server?

[polar marsh]

@obtuse hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stiff ginkgo]

Sever not responding?

[runic moat]

@inner turret yes in NA server

[inner turret]

@runic moat does it should server reconnecting or server connected lost?

@runic moat show*

[jade verge]

@sand path the game center is asking only this two informations.what should i do ?

[viral ocean]

Ok

[night cloak]

How to join update support of this server

[runic moat]

Yes server reconnecting and then kick me out of the game

[inner turret]

@runic moat well it's the internet issue which dosent let you connect.

@runic moat is the problem same in Asia server?

@night cloak could you be little more specific?

[runic moat]

Idk i only play in NA

[stiff ginkgo]

It's internet problem 🤷

[sand path]

@jade verge provide

[night cloak]

@inner turret means

[jade verge]

Okey

[stiff ginkgo]

I think the isp provider used some other dns or something

[sand path]

What do you mean?
@night cloak

[stiff ginkgo]

@runic moat wifi or mobile data?

[inner turret]

@runic moat it's the internet problem which dosent let you connect to server. Use a fast wifi or fast cellular network. It would solve the problem.

[stiff ginkgo]

Yeah 🔥

[inner turret]

@night cloak what is the problem you are facing or in what concern do you need assistance?

[polar marsh]

@quaint mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal schooner]

My Facebook account has stolen I just need to unlink my PUBG with Facebook

[storm flume]

If you have encountered an issue with the account unlinking feature, @tidal schooner, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[stiff ginkgo]

Avoid sharing your passwords 😅

[crisp garden]

@tidal schooner read 2.8 #faq

[polar marsh]

@minor linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[small vigil]

@sand path any info about when will we get account unlinked one

[storm flume]

If you have encountered an issue with the account unlinking feature, @small vigil, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

How do I not pay tax for the 1 dollar plus 9 cent tax

[inner turret]

@tidal schooner contact support rather than unlinking as there is a problem which is not letting players get back to their account after unlinking their account. It's better you contact the support, select account related help and there you could find an option stating "my account is hacked", you could select that and get assistance from the support.

[storm flume]

If you have encountered an issue with the account unlinking feature, @inner turret, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jade verge]

@sand path it's completed.but i did the same thing four days ago and i was waiting for the replay till now.

[tidal schooner]

My Facebook account has stolen I just need to unlink my PUBG with Facebook my PUBG ID: 566824048

[storm flume]

If you have encountered an issue with the account unlinking feature, @tidal schooner, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[crisp garden]

@tidal schooner contact Facebook and recover your account

[dreamy marsh]

guys i got hacked by someone and he put his account on my own account i can unlink it ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @dreamy marsh, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[inner turret]

@jade verge there are many requests on the same problem. Yours may be in a que so be patient till the support reaches you.

[jade verge]

Okey another four or five days.😭

[inner turret]

@jade verge it's not like that. As many requests are pending. The support have to go through everyone's so it may take time. Be patient.

[tidal schooner]

@crisp garden I can’t contact with Facebook

[crisp garden]

@dreamy marsh check 2.5 #faq

[placid spear]

@jade verge Same bro

[stiff ginkgo]

How'd you lost your account?
Specifically you gave it to some one?

Try changing the password you would have linked your mobile number ofc👍

[jade verge]

Patients ?thats what i can't do.you don't have any idea how much is the game important to me these days.

[inner turret]

@tidal schooner then you better wait till the unlink bug to be fixed. And then you may link another account and unlink Facebook.

[storm flume]

If you have encountered an issue with the account unlinking feature, @inner turret, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[crisp garden]

@tidal schooner well that's the only way

[jade verge]

Its been 14 days um not playing this game.

[stiff ginkgo]

@jade verge can't you login using other social media?

I've linked Twitter and FB

And don't tell you've only linked fb

[dreamy marsh]

aight thanks

[inner turret]

@jade verge you can create another account and play in it till you get your account back.

[storm flume]

If you have encountered an issue with the account unlinking feature, @inner turret, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jade verge]

My game was logged in with game center and facebook.recent i switched to android and i don't have access to game center now.and i unlinked facebook.thats the issue.

[storm flume]

If you have encountered an issue with the account unlinking feature, @jade verge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jade verge]

@stiff ginkgo

[stiff ginkgo]

That why I didn't link with Play games 🤷

Coz it's os specific

[wispy violet]

I had lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @wispy violet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jade verge]

If i get my id back then i'll connect it to twitter and facebook.and i'll link my account with my cell phone number and email.but i wish i'll have my account first.

[placid spear]

@storm flume 😒😒

[inner turret]

@jade verge we can't help you with the problem other than you to wait. If You Want To Casual Chat With Members. You can at #chat . This place is only for pubg related support.

[mental crypt]

Can i contack with game support member or developer from discord ?

[inner turret]

@mental crypt there are staff working in discord who can assist you if you state the problem.

[mental crypt]

@night cloak i lost account and nobody don't answering me in game support @inner turret

[storm flume]

If you have encountered an issue with the account unlinking feature, @mental crypt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[inner turret]

@mental crypt not answer in sence?

@mental crypt what was the last message the support sent you?