questions

[digital gorge]

hello

[obsidian lintel]

hello

can someone help me

[vagrant onyx]

@obsidian lintel hey what is it ?

[obsidian lintel]

someone is trying to hack my pubg acccount

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @digital gorge. Remember to read through #faq before asking questions in the support channels.

[obsidian lintel]

please help

[left jolt]

@cosmic gazelle I believe there is a lack of additional public information on the "feature block" you've mentioned. Anyway, I suggest you to start a new conversation through the in-game customer service and try to explain your issue and wait for their response. In case you've already done that, just give them a reminder in the same conversation. If you believe it's a bug, post it in the #old channel.

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @obsidian lintel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@obsidian lintel did he manage to do it

Please do rest your password and use strong password
log out of any device that was login into that acc if possible or if you see it

[obsidian lintel]

he sign me out of twitter of twitter

and add his in my account

hes doing it right now i know his instagram

[left jolt]

@obsidian lintel contact the Customer service of Twitter if you have lost access to your Twitter account.

[obsidian lintel]

how to do it

[left jolt]

@obsidian lintel please refer to subpoint 2.8 in the channel #faq and click on the Twitter text which will redirect you to the Twitter Customer service page.

[obsidian lintel]

bro i cant find it

he said he wont give me back twitter unless he gets one of my friends account

[left jolt]

bro i cant find it
@obsidian lintel the Twitter text?

[elfin canopy]

Please go to #faq, find subpoint 2.8 and click on twitter

@obsidian lintel

[obsidian lintel]

i know

but i dont know the email

[elfin canopy]

Your don't know your email? @obsidian lintel

[obsidian lintel]

he change my twitter email

[elfin canopy]

I'm sorry we can't help you with it, your only option is to contact customer service of twitter

Do you have any other login method for your PUBGM account? @obsidian lintel

[dusk spire]

hello, the enemie made teammate with another enemie. what is the penalty?

[vivid merlin]

@dusk spire it could result in a ban but you would have to report them via the in-game report system

[obsidian lintel]

yes

i have my facebook fully

Do you have any other login method for your PUBGM account? @obsidian lintel
@elfin canopy ye facebook fully

[elfin canopy]

Do you have enough proof claiming that the PUBGM account belongs to you?

@obsidian lintel ^

[obsidian lintel]

ye i have been playing sense season 2

i at ace for 3 season

since*

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @obsidian lintel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[obsidian lintel]

i did\

[hardy palm]

When I opened my acc I get this

Why?

[vagrant onyx]

Hey refer to this @hardy palm

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

Just wait for it than its will open
please rest your wifi when its completed

[left jolt]

@GhøstxXav#75 so, you have requested assistance through the in-game customer service and followed the steps as illustrated in the example right? (from subpoint 2.5 in #faq )

@obsidian lintel ^

[hardy palm]

@vagrant onyx what should I do

I got it 2 times today

Every time I opened my acc

[obsidian lintel]

ye i have

no answer

[sharp onyx]

@hardy palm click on the link in the tagged message and read the msg from Toroid. It explains ur problem

[vagrant onyx]

@hardy palm don’t try to miss open your acc
you might receive onther ban

[torpid pawn]

👍

[left jolt]

no answer
@obsidian lintel you're going to have to wait for them to response.

[obsidian lintel]

ok

[tardy helm]

Hello my friends

[vagrant onyx]

@hardy palm you can open it after the ban

[tardy helm]

how are you

I have a problem and want to talk to me, why am I talking?

[elfin canopy]

Hello, @tardy helm!! I'm good, Thanks!
What's the issue?

[vagrant onyx]

@hardy palm
if you got this early today
your ban of data error with client is expired

[tardy helm]

My problem is not logging into the account

[polar marsh]

@hardy palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tardy helm]

I have a lot to say and links to a problem

[elfin canopy]

What does it say? Can you post the screenshot? @tardy helm

[tardy helm]

@elfin canopy can you help ?

I am talking to you from another device but I have pictures of some problems

[elfin canopy]

Yes, post the screenshot, @tardy helm

What does it say if you try to login to your PUBGM account, @tardy helm

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @hardy palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tardy helm]

I am trying to contact support, but he replies to me in this message

[elfin canopy]

My problem is not logging into the account
You said you have logging issues.

Can you login to your PUBGM account?

[wooden wyvern]

I’m having login problems as well

[tardy helm]

@elfin canopy Yes, I can't log in and try to handle technical support, but that's how it responds to me

@elfin canopy No, I can't

[left jolt]

I’m having login problems as well
@wooden wyvern what kind of login issue do you have?

[wooden wyvern]

I mentioned this problem about a week ago but didn’t have time to go through it but the problem was when I get in the game it asks to log in and I press Game Center and it says “login failed”

[tardy helm]

My friends, I'm sorry to bother you, but I need to contact technical support or someone who solves my problem

[left jolt]

@wooden wyvern please refer to subpoint 2.7 in channel #faq

[storm flume]

Please refer to subpoint #4.6 in #faq for further information, @wooden wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

What does it say if you try to login? @tardy helm

Please post a screenshot of your login page

[tardy helm]

He says your account has been closed@elfin canopy

@elfin canopy

But I am a clean and famous person on Instagram and I have followers and play with me and know how clean I am in playing

This is all the evidence

[polar marsh]

@tardy helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

How can I read this

[vagrant onyx]

@crisp garden this one

[crisp garden]

Oops sorry I didn't meant to send it here

[vagrant onyx]

@crisp garden okey

[crisp garden]

@vagrant onyx look at the first picture pretty sure it's unbanned because of the time

[vagrant onyx]

@crisp garden yes its unbanned

[crisp garden]

He said he's banned for 10 years

[vagrant onyx]

@crisp garden

yes

on the second picture you send
account banned for 10 years in 18-4-2020

[crisp garden]

@vagrant onyx oh ok I can't read it

[vagrant onyx]

@crisp garden you welcome

anything else feel free to ask

[crisp garden]

Ok ty

[pale meteor]

I cannot join back a game that I had to reset for

[crisp garden]

@vagrant onyx can you help this @tardy helm because he said his account is banned and I can't really help him

[pale meteor]

My game screen went black and I had to restart but I wasn't event prompted to be able to go back into the match. my teammates are telling me right now that I am still alive

[obsidian lintel]

bro i am stupid

[crisp garden]

@obsidian lintel why

[obsidian lintel]

bro i am at ace 3 to get my account get hacked'

[crisp garden]

@obsidian lintel can you still access the account

[obsidian lintel]

yes

fb

[crisp garden]

Did the hacker linked the social media?

[obsidian lintel]

yes he linked his twitter

he said he is going to get all minus and make sure i feel it

now i prefer to start over because pubg no answer

[crisp garden]

@obsidian lintel read and follow 2.5 in #faq

[elfin canopy]

The solution has already been provided to you, @obsidian lintel
Try doing it.

[obsidian lintel]

i already sent it

like since 5 its now 10

[elfin canopy]

Then wait for their response, it may take some time, @obsidian lintel

[haughty berry]

my account was hacked can you me help plase

[woven atlas]

Contact ingame Customer care and submit required details. @haughty berry

[haughty berry]

@woven atlas
I tried but it led to different places

[magic kiln]

speedboost button needs to he editable -_-

be

[elfin canopy]

You can't advertise your clan here, @umbral bay
Please use #clans for that purpose.

PS- you need to reach level 10 here to get access to that channel

[umbral bay]

Oh i’m sorry

How to check my level?

[elfin canopy]

!rank command in #481204134859505684 ,
@umbral bay

@frozen plank

Click on inventory
Then:-

[frozen plank]

@elfin canopy do u need to pay to unlock new/customised sentences like I showed in #media?

[atomic cape]

@lime juniper how to unlink my Google account from my pubg mobile account?

[sick shale]

@atomic cape you can't

[atomic cape]

@sick shale I linked wrong Google account, I can change it?

[sick shale]

@frozen plank you get these from Sara character which isn't free, but it's possible to get it for free by getting character vouchers from in-game events
By the way you can post the image here

@atomic cape you can link another social media account

[night cloak]

@atomic cape you can't

[atomic cape]

@sick shale by mistake I link another guy Google account, and he is using my account. What I do?

[sick shale]

@atomic cape link another social media account and revoke access of the other one by contacting customer service

[sharp onyx]

@frozen plank you can unlock the voice packs by playing with the character. If you keep the character equipped, you will get outfits and mvp emote for the first 10 levels, then from 11 level you will get one character crate per level increase. You can open the crates to get voice packs or character shards.

Please keep in mind that you have to play with the character equipped. You can wear any outfit on top though

[atomic cape]

I created an account with Facebook, and my Facebook, and I give my I'd to another guy.
That guy link own Google account, and he is Access my account. What I do? @sick shale

[sharp onyx]

@atomic cape
You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

@vivid merlin plz read again, they gave the account details themselves. It wasnt hacked

[vivid merlin]

oops mb sorry

miss read that

[atomic cape]

@vivid merlin please give me info again.

[vivid merlin]

@atomic cape @sharp onyx has already given the right info

[obtuse vector]

How to get into Indo lobby?

[left jolt]

How to get into Indo lobby?
@obtuse vector do you mean Indonesian pubg mobile discord server?

[twin tangle]

Hey there my friend had some weird issue yesterday night, we were playing an erangle squad match and after the match ended pubg automatically logged out his account and it's not accessible now he is not a hacker can anyone help plzzz

[left jolt]

@twin tangle what kind of error or message is showing up when your friend tries to login or access his/her account?

[twin tangle]

It showed put password and he did type the pass and his old acc logged in 🤷‍♂

FB acc

[crisp garden]

Other social media?

[frozen plank]

Thanks for helping me out guys @sick shale @sharp onyx

[twin tangle]

Other social media?
@crisp garden only FB

[crisp garden]

If it logged in his old account maybe it's not the one he used to log in to his real account

[twin tangle]

But why even the game kicked the ID?

One guys saying pubg bans acc which get killed my bot is that even possible 🤷‍♂

Because he was offline and a bot knocked him after that match acc is not accessible

[wise tinsel]

When I log in with Facebook account my game lag . But when I log in my 2nd account with Gmail my game does not lag why

[twin tangle]

If it logged in his old account maybe it's not the one he used to log in to his real account
@crisp garden TwOpBRuTuS his IGN if you guys have any means to look if it's linked with FB or not can you plz check 🙏

[crisp garden]

I will look that after I finish my gane

[polar marsh]

@teal wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[atomic cape]

@vivid merlin how I find my registration date of my account & 1st & oldest payment method?

[sharp onyx]

@wise tinsel plz refer to #faq 4.6, 4.7

@atomic cape Do you use android or iOS?

If you use android, go to google play store, then open the left panel, go to account, then go to payment history.

For the registration date, a general idea is enough. Just tell the month if you dont know exacte date

[crisp garden]

@❄acnologia❄#4306 yeah account still exists

[obtuse vector]

May I know how to get into Indonesia server in pubg mobile?

[night cloak]

@obtuse vector discord server or in-game

In-game is based on the IP address of yours

[obtuse vector]

in game, many people go into indo lobby even being from India. Any ways to get into the same? As I wanna improve my skills

[sharp onyx]

You can also sometimes get indonesian server even if you are not from South East Asia. But for that you need atleast one person who lives in NA server region.

But please keep in mind that matches played in Indonesian server still counts under the Asian server subset and your rank will be affected accordingly

[atomic cape]

@sharp onyx i purchase 1st time from midasbuy, not in game.

[sharp onyx]

@atomic cape then please provide that date. It just has to be the first purchase. Can be midasbuy too

[atomic cape]

@sharp onyx thankyou so much.

[crisp garden]

@night cloak what is that?

[night cloak]

his a cheater

[crisp garden]

If you have a video evidence you can report it in #cheater-reports

And follow the pinned messages

[night cloak]

i have no video but i am 100% sure his cheter

you can stop

any baddy

[crisp garden]

You can report it ingame...

[night cloak]

i reported already but no chenges....

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[dusky yarrow]

@lime juniper
You are the community team so can you please tell me when will weekly report come?

[stray forum]

i believe there is a fake page with the name of pubg that try to hack people account by a fake link i need to talk to someone

[vagrant onyx]

@stray forum there is
you have to avoid them and warn people about it

Its steal your money + get your account stolen/hacked

There is no such official website from Tencent to get free UC/skin

[stray forum]

@vagrant onyx i was browsing on my fb app than tried to see what's new in pubg page than by typing in search i didn't pay attention i got an other page lucky i didn't put any info

@vagrant onyxi can give u the link so u report them or do something

[vagrant onyx]

send it into dm

[stray forum]

@vagrant onyxi even took a screen record if u need it too

[vagrant onyx]

Nah

Maybe that later if i asked

[cursive thunder]

How can i download beta version of pubg mobile?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @cursive thunder:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[cursive thunder]

I do not play pubg mobile...so can i not download beta pubg mobile??

[vagrant onyx]

You have to apply for it
ones you selected will be contacted @cursive thunder

[cursive thunder]

Here there is necessary to give pubg mobile id info....but i do not play it...

[vagrant onyx]

@cursive thunder if you have any good idea to improve the game or feedback

send it on #old

[cursive thunder]

Give the link to download beta pubg mobile

[crisp garden]

@cursive thunder only selected can get that you can apply tho

[night cloak]

@cursive thunder ^ check the bot message, you need to add your pubgm ID

[low raven]

Hey

[polar marsh]

@low raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lime rain]

My account's uc gets keep on deducted..

What uld I do for tis?

[storm willow]

@lime rain if you have purchased from unauthorised methods it will be deduced

Please use only https://www.pubgmobile.com/pay/ or ingame

[lime rain]

I purchased from redeem code only

So how can I purchase uc?

[jolly crystal]

What are the new guidelines of hosting tournament issued by Tencent can I have them ? @storm willow

[storm willow]

Answered above @lime rain

@jolly crystal where did you hear such news ?

[night cloak]

@severe orchid using a DNS will fix the issue

[jolly crystal]

@storm willow well many tournament in india has received a notice regarding it

And hence they have been put on hold

[severe orchid]

@night cloak I do not know

[storm willow]

use 1.1.1.1 app from play store @severe orchid

[twin tangle]

I got a real issue with audio glitches it happens like everytime time I enter the match and solution

[storm willow]

@jolly crystal that should be for Official tournament

[severe orchid]

@storm willow I am using a simulator

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @severe orchid.

[severe orchid]

@storm flume I went there and found no solution to my problem

[night cloak]

@severe orchid repair your game

[turbid moth]

How much points should be broken for Conqueror and Go?

[severe orchid]

@night cloak I did the repair and did the formatting and it didn't work

[turbid moth]

5400

[crisp garden]

@turbid moth become top 500

[muted cipher]

M only getting loading screen on my phone even with 40mbps network

[night cloak]

can someone tell me how to fix the problem with my controls keep being reset back to default on its own while I’m in the middle of a match. My buttons already reset 3 times in 2 days and it’s getting annoying having to fix it every time. I save the layout but it all just resets to default on its own.

@muted cipher try clearing the cache and restart your device

[severe orchid]

@night cloak Help me solve my problem

[loud pike]

Yesterday my gmail account was hacked and someone has link his facebook account in my pubg account, renamed my account from APUNICH彡SKULL to lMMORTALシBOLT, he deleted all my 109 friends, removed me from my clan "RTXClanka" and constantly login while I play plz help me by removing that facebook account.

[night cloak]

@night cloak could you try a Routine repair and check if the problem exist

@severe orchid lemme ask the team and will give you a reply

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @loud pike. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

make sure to change the gmail password and enable 2FA @loud pike

[loud pike]

Yeah I have changed every inch of security

But that hacker linked his facebook account in my pubg

[night cloak]

follow the bot message @loud pike

i have my fb as pub g id i created... but i want to link my apple id with my game account is that possible ? can someone help me how to do that

[vagrant onyx]

@night cloak change/replace/delete , ones linked the log in method is not possible to unlink

[sand path]

@severe orchid MiddleEast region???

[night cloak]

i want to link apple id to my game

i dont want to unlink anything

[storm willow]

@night cloak Login to the PUBG Account on IOS device with Facebook, then inside game open settings and click + (near Facebook) and select Game Center.

[storm flume]

Your username does not comply with our community guidelines, @night cloak. Feel free to request a different server nickname in compliance with #613267301243944960, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[severe orchid]

@sand path yes

[sand path]

Hold on

[night cloak]

let me try hold on

[sand path]

Can you try installing the game using this link:
https://web.gpubgm.com/m/Website/xiaobao/Android_IG0170_No27_0.17.0.11800_Shipping_ThirdPartyPayment_GLOBAL.shell.signed_uawebsite.apk

If that doesn't help and since it doesn't really state what the issue is in the error message, i would suggest that you'd contact the customer service thru email since you can't reach the in-game support.

Make sure to include the following with your issue explained in details:

1. Model name/OS version
2. Mobile data/Wi-Fi
3. Time of occurence
4. Location(country)
5. Internet service provider

Email: [e-mail]
@severe orchid

Installing from that link should work

[night cloak]

Where is game centre option ?

[normal fulcrum]

@night cloak Settings

[severe orchid]

@sand path How to find an internet service provider

[night cloak]

ok i m in settings now

[normal fulcrum]

@severe orchid It's the one who's internet you're using

@night cloak Login to the PUBG Account on IOS device with Facebook, then inside game open settings and click + (near Facebook) and select Game Center.
@night cloak Now read this message

[sand path]

Downloading the game from that link fixes it. @severe orchid

[night cloak]

i see

thanks guys u are very helping ❤️ i see you all help so nice of u all

[severe orchid]

@sand path ok

[merry sandal]

:P

[storm flume]

Hello, @obsidian mica!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[severe orchid]

@sand path ***How to use the version you uploadedHow to use the version you uploaded

[sand path]

You need to uninstall pubgm @severe orchid

And download that

[severe orchid]

@sand path I do not understand

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @severe orchid.

[sand path]

Are you on emulator ???@severe orchid

[severe orchid]

@sand path yes

[sand path]

Follow the bot @severe orchid

[pearl blade]

When will this even finish searching?

It's already searcing for a week I think

Ping me when you reply please, I'll come in half an hour

[normal fulcrum]

@pearl blade If you're on a higher tier, like crown or ace, you will always be on search. Players on lower level, like diamond and below, can look for players like you and send request to play if you're not in a match already

[night cloak]

Is there any chance to rewatch my pubg matches?

[normal fulcrum]

@night cloak Definitely you can rewatch your Pubg Mobile matches if you record them using any 3rd Party Screen Recorder

[night cloak]

And how i do that?

[earnest solstice]

Top 1000 in ranked arena has a lot of hackers

It’s very frustrating

What can be done?

[night cloak]

@night cloak you could use a screen recorder to record your gameplay

And can i spectate my games from pc @night cloak ?

not able to login.. "Network Error, Login Failed"

[gusty crypt]

Hello

[normal fulcrum]

@night cloak No

[gusty crypt]

Death replay option not there in my settings

[storm flume]

Please refer to this channel's pinned messages for further information, @gusty crypt:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[dusky yarrow]

Weekly report coming wjen

[night cloak]

Can u give me a good screen recorder for pubg @normal fulcrum

i'm not able to login please help

[dusky yarrow]

@night cloak az

[normal fulcrum]

Can u give me a good screen recorder for pubg @normal fulcrum
@night cloak You can look for it on Google

@night cloak Check your internet connection

[night cloak]

@normal fulcrum

internet is good.. everything else is working

[normal fulcrum]

Yes? @night cloak

@night cloak Can you share an internet speed test?

[eternal basin]

PAN

[night cloak]

i'm on gameloop

[proven scaffold]

@night cloak are you using any kind of host file?

[night cloak]

I guess iphone recorder is good too

no, I'm not using. I've detected virus in my device.. cleaning it.. how can i check if there's host files on my system?

[wintry notch]

i have a problem with account was stoled ?

[proven scaffold]

C windows system32 drivers etc @night cloak

[wintry notch]

stolen*

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @wintry notch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wintry notch]

its dosent help !

[night cloak]

@icy sentinel please move to #chat / #pubg-mobile

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[night cloak]

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
@wintry notch

found it.. should i delete that (host) file

@proven scaffold THANKS BUDDY

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[pearl blade]

@normal fulcrum but I'm in ace so what can I do now

[normal fulcrum]

@pearl blade All you can do is wait for some low level player to invite you

[pearl blade]

So it is very hard to get invite if I'm in high tier?

But why high tier players can't help tho. Aren't they better than those who are in diamond or platinum

[normal fulcrum]

@pearl blade It's up to them if they wanna play with you or not, higher your tier, better your chances

[night cloak]

Does anyone know when Crew Challenge Titles will be handed out this season? Crew challenge finals just ended

[pearl blade]

Ok I hope I get someone within 10 days

[night cloak]

My avatar isn't changing

😐

[vagrant onyx]

@night cloak form which log in method you changed it ?

[proven scaffold]

found it.. should i delete that (host) file
@night cloak yes

[polar marsh]

@gusty hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx briar]

need support rn

team code doesnt workk no matter how i try
group does exist

anyone help?

[night cloak]

1. Will be added More clan lvls?
2. Whats going to be in the next update?
3. When is going to be easier to get rename card? :/

@vagrant onyx Google play

4. Pls fix the Frozen screen and that piiiiiiiip

No more questions, thanks.

@night cloak #old

[knotty dragon]

Hi, I looking for some info, about the api code for analist. We need start work with telemetry, so. There any news about let as work with api code?

[night cloak]

@onyx briar you might have entered the wrong code or the team might have deleted the group

[fiery meteor]

Please help, I lost a lot of money. I will pay the money. Restore my account

[polar marsh]

@fiery meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

The API of PUBG MOBILE isn't public, @knotty dragon.

@night cloak

1. Will be added More clan lvls?
   Not for now.
2. Whats going to be in the next update?
   You'll see, Soon™️.
3. When is going to be easier to get rename card? :/
   One day maybe.
4. Pls fix the Frozen screen and that piiiiiiiip
   #old, use actual words instead of "piiiiiiiip", be more specific.

[night cloak]

Idk

I'll try

Hey i was wondering when the Crewchallengers will get their Titles?

How long does it take?

Any idea guys?

need help @here

[crisp garden]

@night cloak why

[sand path]

End of season @night cloak

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[night cloak]

@sand path when is the end of season?

[dapper plaza]

Help me can u tell how to dowloand pubg China?

[crisp garden]

May 11th

[night cloak]

@crisp garden aha ok ty for information

[dapper plaza]

Anyone knows how to dowloand pubg china?

[merry sandal]

You can ask that elsewhere, @dapper plaza. We only provide support related to the global version of the game here.

[dapper plaza]

I asked but none answered none knowed

[night cloak]

@dapper plaza u want to get sick why chinese version?

[dapper plaza]

Bc I want to see more updates

[crisp garden]

You mean beta?

[dapper plaza]

Yea

I wanna try p90 and scoped win94

[crisp garden]

Only selected people can play it but you can apply

[dapper plaza]

How

:/

[crisp garden]

Wait.

The mods know the link I can't seem to find it

[dapper plaza]

And I need help about wolf Mission is it bug or what it's stuck on 31 days its been 3 months

[crisp garden]

Where you can apply

[dapper plaza]

Ah ok

Is nyero mod?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @dapper plaza:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[glossy sable]

Nero is a moderator, yes.

[dapper plaza]

Oh ok

[glossy sable]

You can find it in #news, @crisp garden.

[crisp garden]

Ok thanks

[glossy sable]

You're welcome.

[night cloak]

My avatar isn't changing

[dapper plaza]

@glossy sable

[night cloak]

I login from Google play

[dapper plaza]

@glossy sable I need help

Nvm

[onyx briar]

@night cloak no but turns out any team code starts with 4 doesnt work
if it starts with 1 then the team code works

[night cloak]

@onyx briar if so could you add that in #old

[gloomy fable]

please help me ,i had 16.200 UC and i went into the lucky spin for about 200 times ,then i had 5800 UC left in my account , then i slept and woke up to find only 60UC !!!
that's really unacceptable , i don't know what happened .. i have sent you many messages in the customer support attached with my gmx email but i got no reply , please help me and check out what happened ASAP because i need these UC so much .. and that's my email for contacting [e-mail] ... my ID is 5222293184

[storm flume]

You can contact the customer service via the game settings, @gloomy fable. Refer to subpoint 5.3 in #faq for further instructions.

[lapis flare]

Hey! How long do you have to wait for hardcore br? Yesterday I was waiting 15 minutes and nothing

[crisp garden]

@lapis flare depending on how many players are playing

[lapis flare]

@crisp garden in hardcore mode 100% players are actually real people?

[sand path]

Yes

No bots in hardcore

[lapis flare]

Cool that's really cool

[solar crown]

I find teamed up dude in Indian bonus challange everyday. I found some today.It is difficult to report them until I find their perspective view.

I report some of them but didn't find any feedback and that means they are still playing and violating the rules and gaming environment.

[sand path]

They will be punished if they do it frequently. @solar crown

[obtuse token]

Please take action of the hackers in ranked TDM who are in ace. I have met a guy in top 10 using speed hack, reported, but he is still up there.

"QUEENa2z" was using speed hack.

[lapis flare]

Another question. is it legal to find a teammate in solo?

[woven atlas]

You can get banned @lapis flare

[errant niche]

This guy is using vulgur language abusing for weapons using grenades on teammates.

[lapis flare]

Lol

[placid flower]

I had a partner whose synergy was 2750, but I accidentally unfriend her,I wanted to know if our Synergy could come back?

[main comet]

Wtf is this

This is 3rd happning with me

[twilit burrow]

why is it hard to rank up in due mode plz make it fair among squad and due

[storm flume]

Please refer to this channel's pinned messages for further information, @main comet:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[sand path]

@twilit burrow it's not hard at all....

[twilit burrow]

in crown 2 i got 0 points with 9 kills and top 8 and 1400 damage

[sand path]

Depends on the lobby too

[twilit burrow]

wdym

like i told u i cant even rank up sometimes i finish top 8 with 4-2 kills and they reduce my points

[polar marsh]

@grave forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[twilit burrow]

@sand path plz tell me the solution

[sand path]

Play during the peak hours

[twilit burrow]

oh how would i know

when the peak hours

@sand path sorry but i really need ur help

[sand path]

well, during the time most people are playing @twilit burrow

Preferably the ones above you in rankings

[twilit burrow]

when i play against people above me in rankings i would rank up quickly ?

[crisp garden]

When you play with higher ranking teamates you also get higher ranking enemies meaning you get more points

[compact mortar]

I need 600 UC

[sand path]

Begging in any form is against #613267301243944960 @compact mortar

[lost summit]

My friend got this, today when he opened his game....

Actually he has network issues with his operator and due to lockdown he can't get out to get the replacement of the other sim card which he was using... He never used or logged into 3rd party apps nor used any hacks...

[storm flume]

Please refer to this channel's pinned messages for further information, @lost summit:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[twilit burrow]

@crisp garden ok i play with high rankings enemies often and i get a few point but its still not comparable with the squad

[lost summit]

Actually problem is with his data connection.. ut frequently gets disconnected in-between game and also gets irritated by it. But he don't have any other options right now...

[quartz wave]

@lost summit The account is unlocked now...Y r u crying? Probably there's some server...Most of guys playing with data connection have ping btw 150-250..Don't worry

[normal fulcrum]

@lost summit Check pinned message for the issue

@quartz wave If you don't know the answer, don't say anything.

[twilit burrow]

answer me plz why wouldnt u make it fair between squad and due and solo

[lost summit]

@quartz wave I'm not crying just clarifying what the real reason was... Plus He never gets ping less than 200 atm.. due to this connection issues...

@normal fulcrum chked that, but he can't switch to other as other sim isn't supported in his iphone, he needs to get replacement for the sim so he can use that other in his iphone instead of which he's currently using..

[twilit burrow]

@normal fulcrum

[chrome coyote]

PUBGM keeps crashing on the Galaxy Note9 too frequently on HDR.

[normal fulcrum]

Ok

@chrome coyote Try lowering ghe graphics

[lost summit]

In my mi note 4 it just gets freezed if it gets too laggy due to enemies around 😅

My graphics are lowest though

[chrome coyote]

I don't want to play the game in low graphics when I have a flagship phone in my hands. This is literally a game problem.

[storm jasper]

I reached crown ||| and now im back to diamond somehow..
The question is:
Next season, will it appear as a Crown Player has joined the team or not xD?

[lost summit]

@chrome coyote it depends on ram too, if other apps consume ram in background process you naturally face the shortage of ram as in high graphics it consumes more ram...

@storm jasper crown

[storm jasper]

@lost summit thank u

[flat elk]

@polar marsh respected sir I had an pubg account with user id no-5119916602 and user name - 「IND」BLASTER . This account is been hacked from the help of social websites . how do I get my account back. I am not able to log in my account from the linked accounts of social media

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @flat elk. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[slow pelican]

Tried reinstalling, repairing and clearing data but still not fixed

[night cloak]

Network issue + make sure you do have downloaded the resource pack@slow pelican

[median summit]

Help me

[queen helm]

The are no missions left for rp

I cant do 100 rp

[flat wing]

Guys , how many days exactly left till end of season pls .

@queen helm u have to buy

[storm flume]

You can contact the customer service via the game settings, @lofty shadow. Refer to subpoint 5.3 in #faq for further instructions.

[deep plover]

I want to Report @onyx cairn who is responsible for him?

[wild sorrel]

Hello, I've deleted my gmail and I'd like to relink to new gmail account and PUBGM support in game not helping anyone can help here?

[sand path]

#discord

[lime juniper]

You can send an e-mail to [e-mail], @deep plover.

[sand path]

Account once linked cannot be unlinked or transferred @wild sorrel

[kind mountain]

Hi, can someone please help me with my application to Player One program? I filled a form but havent got a reply yet. Its been a month now.

[sand path]

If there is no reply...it means you weren't selected.

[kind mountain]

@sand path Ok. Can you please tell me if the applications will reopen soon?

[sand path]

Will do

When it does

[kind mountain]

Thank you so much. Have a nice day

[polar marsh]

@still narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lament kite]

My facebook account has been stolen because of the wrong website i log in

I can reclaim that tomorrow but that man who send the link want money to return my pubg account

That man who stole my fb account connected his twitter account what i can do to recover my account

How to disconnect connected account in pubg?

I can recover fb id tommorrow but the man connected his twitter id

With account

[left jolt]

@lament kite please refer to subpoint 2.5 in channel #faq

[elfin canopy]

If you want to recover your social media account, refer to subpoint 2.8 of #faq

And refer to subpoint 2.5 of #faq to revoke access of unauthorized person's social media from your PUBGM account.
@lament kite

[lethal mulch]

I don't know what to do... I am with hacker who hacked my account and ...

[night cloak]

Helppp

I'm asking same question for the third time

My avatar isn't loading

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @lethal mulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak it may take some time to sync

@night cloak how much?

It's already been 3 days

@night cloak logout and login with the account you changed the picture

@night cloak tried several times

[fallow raptor]

Am playing on 36ping still getting dsync..is there any solution to this?

[night cloak]

@fallow raptor maybe packet loss

[flat sluice]

I’m so pissed at griefing players! Where do I complain! Do reports even work!?

[night cloak]

@flat sluice nope

[lethal mulch]

Did you guys want to say, that it's impossible to unlink an account from pubg?

[night cloak]

@lethal mulch you can unlink from fb

[lethal mulch]

Yes but Facebook is hacked and hacker changed everything

[night cloak]

:/ try contacting fb support

@lethal mulch contact fb and regain the access

follow #faq 2.8

@night cloak is there any other way...

[fallow raptor]

There is no packet Loss I checked that

[snow cedar]

Pubg mobile daily refresh time?

[night cloak]

@night cloak is that on twitter or...

[fallow raptor]

@snow cedar 5:30AM IST

[snow cedar]

Okay thanks

[night cloak]

@fallow raptor mostly an internet issue

@night cloak Google play

[flat sluice]

When I was killed by my teammate I selected the option that they should not be able to pick up my stuff and yet they still could. Why is that?

[wet shale]

Anyone know how many more character voucher events would be there?

[woven atlas]

No. Its just random events

[night cloak]

@night cloak just wait for a day and check if not contact the customer service

[radiant storm]

Where i can do it
cheaters report / bug reports
Show me please

[sand path]

#cheater-reports for cheaters

#old for the other.

[radiant storm]

Messages Closed for me

[night cloak]

@radiant storm the channel will be reopened when the latest reports have been processed.

[radiant storm]

Only for listing

[sand path]

Its closed for everyone

Will open tomorrow

[radiant storm]

I need send 15 characters and videos

Ok

Thx

[night cloak]

@night cloak i solved by myself

Thanks :)

[elfin canopy]

We cannot help you with your account suspension issue, @bold verge

File a in-game claim or wait for your suspension period to get over.

[polar marsh]

@bold verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Do no grass trick allowed in pubgm ?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[twilit tapir]

Someone hacked my account

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @twilit tapir. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[plucky violet]

I have 110 but not show in game

Why ???

Please help I nee uc for rp only 5 days left please help

[elfin canopy]

Is is the same account subscribed to prime membership? @plucky violet

[plucky violet]

I am doing it for the first time

@elfin canopy please help me sir😭

I want my royal pass

[lethal mulch]

If a soccial account that are connected in the game will be deleted, it will disappear from pubg?

[night cloak]

@plucky violet make sure you do have used the same account

[muted gazelle]

My item gallery button is missing, I cannot do the critic achievement

[plucky violet]

BRO sows from the account in which the money is, but the money is not seen in the gam

[elfin canopy]

Yes, However it may take some time to remove that linked account.
PS- you need to permanently delete that account
@lethal mulch

[plucky violet]

@night cloak yes sir 100%

[elfin canopy]

Do a regular client repairing, if nothing then reinstall the game completely, @muted gazelle

[lethal mulch]

@elfin canopy hacker accessed my Facebook account from another country and it will be automatically deleted but I don't want to loss my game progress

[elfin canopy]

Do you have any other social media account linked with PUBGM? @lethal mulch

[plucky violet]

Help😭

[lethal mulch]

Yes, google play

[elfin canopy]

Hold on, @plucky violet

[plucky violet]

@elfin canopyok sir

[neon wagon]

All top 3 r hackers

What the hell is pubgm support doing

[storm flume]

Hello, @neon wagon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Then you won't lose any data, @lethal mulch
You just need to login via Google play.

[neon wagon]

I have reported more than 10 hackers still they r siting in top 100 list

[lethal mulch]

@elfin canopy one more, how can he (hacker) steal my UC?

[elfin canopy]

Did he stole your UC? @lethal mulch

[lethal mulch]

@elfin canopyyes

[elfin canopy]

I'm sorry, we cannot help you with that, @lethal mulch

[sand path]

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised @lethal mulch

[lethal mulch]

@elfin canopy with UC it's not a problem but why it cannot be removed or unlinked a social media account

Why to do something when after it, it will be not possible more to unlink

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @lethal mulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[coral maple]

The hackers are getting out of control is there anything pubg mobile going to do about this ?

Please don't tell me to report😫

[night cloak]

Report them.

[coral maple]

Too many I can't report I'm trying to play the game not constantly reporting .

[hollow echo]

I landed 10 times but it dosent count
Whyyyy

[rustic verge]

We are planning to Conduct a Tournament...while planning for it ,one of my friend sended this screenshot ,so now i would like to know terms and conditions of this permit .. @lime juniper

@lime juniper

[velvet bone]

Add more ammo!!

[elfin canopy]

Be patient, @rustic verge

[lime juniper]

What do you mean by terms and conditions, @rustic verge?

[old wagon]

Any mods on?

[sand path]

Yes?

[old wagon]

Can we talk in dms?

Slowmode here

[sand path]

Sure

[hollow echo]

Can anyone help me with my problem

[sand path]

@hollow echo your teammates might still be alive

The match needs to be finished

For it to count.

[hollow echo]

I did it in solo

10-12 times

[lime juniper]

If you for example are making money out of the tournament or have sponsorships for it, @rustic verge, then this is relevant for you. Otherwise, it is not.

[mental dove]

@lime juniper thank you, you are the best😀

[rustic verge]

@lime juniper 👍

@mental dove 🙄😏

[muted gazelle]

@elfin canopy I tried both methods, still missing. Is it a region thing?

[lime juniper]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://esports.pubgmobile.com/3rdparty

[acoustic halo]

My account was closed due to the user agreement abuse, and I did not use anything in violation of the rules of the game and I did not play with anyone in violation of the laws of the game knowing that I spent more than 100,000 UC on my account
Please reconsider and take appropriate action, this is my account ID 5626393913

[civic onyx]

Привет

Hi

[blazing harbor]

Can somebody help me, I got some questions for the crew challenge.

[polar marsh]

@acoustic halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@blazing harbor yes?

[left jolt]

Ah thanks lol

I was looking for that 😂

[sand path]

[left jolt]

@sand path can that command be used by everyone?

[sand path]

Nope

[left jolt]

Ah okay.

[sand path]

Yes @blazing harbor

[haughty condor]

My account UC Deducted can any one help me

[blazing harbor]

@sand path so there’s a possibility to get the title?

[left jolt]

@haughty condor did you buy anything by accident?

[haughty condor]

No sir

I have 450 UC IN account at 8;30 after i login at 10 o'clock i have 0 UC

[left jolt]

Remember if you did, it's not refundable.

[sand path]

@blazing harbor yes if the current leaderboards position gives one.

[storm willow]

@haughty condor if you have purchased from unauthorised method the UC will be taken back

[sand path]

Contact customer service in game for purchase related issues

[haughty condor]

Sir i have primeplus

Sir how i can find my Uc deducted issue

Because customer service not replying

[storm willow]

@haughty condor contact ingame customer for item related issues. Only they can check

They may take a couple of days to respond.

[crimson spruce]

@storm willow hello when pubg gonna give reward crew challenge ?

[sand path]

After season ends

@crimson spruce

[crimson spruce]

😱

[muted gazelle]

My item gallery button is missing

[blazing harbor]

@sand path thank u

[steady leaf]

My account was stolen and his Gmail was stolen

[elfin canopy]

Can you post a screenshot, @muted gazelle

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @steady leaf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[steady leaf]

I want to recover my stolen account

[muted gazelle]

@elfin canopy

[elfin canopy]

What exactly are you talking about?

I can see there's a network issue.

@muted gazelle ^

[muted gazelle]

@elfin canopy network issue? How do you see that?
Anyway i’m looking for the item gallery button which is suppose to be between clan and leaderboards button, I need to access that to complete the “critic” achievement

@elfin canopy oh i know what u meant by network, yea i switched to south america, but im supposed to be on asia, switch back to asia, doesnt make the button appear

[storm willow]

@muted gazelle try repairing your app once.

[elfin canopy]

I meant this, @muted gazelle

[muted gazelle]

@storm willow @elfin canopy
Its supposed to look like this, i’ve repaired it and also delete and uninstalled the entire app, doesnt work

[elfin canopy]

Your friendlist didn't appeared, it's mostly cause of network issues

[muted gazelle]

@elfin canopy i think i took the screenshot just as it was about to load, network is ok for me

[elfin canopy]

You mean this, right? @muted gazelle

[muted gazelle]

Yes, its missing on mine

[elfin canopy]

I don't think it's region specific, if the problem still persists even after reinstalling the app completely, please post this in #old , @muted gazelle

[gusty crypt]

@lime juniper any news?

[muted gazelle]

@elfin canopy i dont even have the button circled in green

[elfin canopy]

It's not available for everyone, I don't have that on my alt account, @muted gazelle

[muted gazelle]

@elfin canopy ok then, let see what feedback says about my gallery button, i tried to contact customer support in game, but there isnt anyway i could get direct contact to a person through the app

[gusty crypt]

Heellloo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gusty crypt. Remember to read through #faq before asking questions in the support channels.

[elfin canopy]

Yes, post it in #old or you can report via in-game report system,

Report > other > write a brief description

@muted gazelle ^

[night cloak]

Hi there may i ask at what percentage (ranked arena) do you need to be to be in the top 1.000

Im sorry if you dont understand english isnt my native languede

@elfin canopy

[bright sand]

Hello

Can I use XboxOne joystick to play PUBG?

[elfin canopy]

Nope, @bright sand

[normal fulcrum]

@night cloak once you enter top 1000, there won't be any percentage. There will be ranking

[bright sand]

Nope, @bright sand
@elfin canopy illegal?

[elfin canopy]

It will be counted as plug-in, @bright sand

[bright sand]

Aw. Thanks😭

[gusty crypt]

@night cloak u there?

You need to reach Top 0.05

Then you will get ranking from 10000

Then you can make your way...

[frozen sparrow]

@night cloak can I login with same google account in both pubg global and kr version?

[storm flume]

hope is AFK: playing customme - 13 minutes ago

[elfin canopy]

I believe his question has been answered by the staff, now may move to #pubg-mobile , @gusty crypt

[gusty crypt]

@elfin canopy oh ok

[sharp onyx]

@frozen sparrow yes, you can. But it will make an entirely new account

[frozen sparrow]

@hope can I login with same google account in both pubg global and kr version? @lime juniper @storm willow @elfin canopy

[gusty crypt]

@elfin canopy but ranking will be started from 10000 not 1000, I just want to correct that... that's it

[frozen sparrow]

@sharp onyx my global account will get deleted?

[elfin canopy]

@frozen sparrow, Read the message above, and stop tagging the entire staff

[sharp onyx]

my global account will get deleted?
@frozen sparrow
No, it will not. Its just that global and Korean have different database, so you will have separate accounts on the same gmail id

[frozen sparrow]

@elfin canopy I tagged you by mistake pal, chill. And get lost.

@sharp onyx Thanks bro

[sharp onyx]

@frozen sparrow Mav is a staff member. Please be polite

[frozen sparrow]

@sharp onyx He is behaving like the owner of this server. Others have no problem but he has.

I only respect Error404 here. She is always calm.

[coral maple]

[polar marsh]

@agile elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi is there a hack/cheat that increases the damage outputed by the player

[haughty cypress]

yes, do you want it? @night cloak

[coral maple]

I really appreciate the time you guys take to help and assist the people in this server my only problem is why are the cheetahs out of hand all of a sudden and pubg mobile does not give any feedback to the community about what they're trying to do to stop the cheetahs

[night cloak]

@haughty cypress no.... Im just curious how that guy managed to take me out with 1 shot from a uzi (i was with lvl2 west, lvl 3 helmet which was around 30% damaged at and i was at 70 hp) i just used a first aid kit

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[frozen schooner]

I met a hacker on random match and i killed him will that be a provlem for me except my merit?

[sharp onyx]

I met a hacker on random match and i killed him will that be a provlem for me except my merit?
@frozen schooner
No, it wont. Be assured. Also, feel free to report cheaters in #cheater-reports

[frozen schooner]

thank you @sharp onyx

[plush monolith]

How can i remove my linked face acc and link a new one

[sharp onyx]

How can i remove my linked face acc and link a new one
@plush monolith
Please contact customer support in game

[gusty crypt]

@sharp onyx When I played room, ping is very high... Classic is fine

[sharp onyx]

@gusty crypt feel free to report it in #old

[gusty crypt]

@sharp onyx oh k

[plush monolith]

Ok thanks

[dusky yarrow]

Hey @normal fulcrum

Is the ag currency true?

@spring void is ag currency true?

[normal fulcrum]

What's ag currency? Please explain

[polar marsh]

@lethal mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@lethal mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lethal mulch]

If i want to take b.a.n. on my account for some Days, it's possible? ( I don't want to let the hacker to join in my account)

[raven estuary]

hacker

live right now in match

even abusing

[flat wing]

Bruh -43?

[night cloak]

ranked arena is full of hackers 😐

[flat wing]

Guys how many days left exactly for seasons end pls ( dnt answer if ur not sure )

[blazing harbor]

When are we going to get the reward form the Crew Challenge form server NA

[storm flume]

Hello, @raven estuary!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

You can contact the customer service via the game settings, @blazing harbor. Refer to subpoint 5.3 in #faq for further instructions.

[normal fulcrum]

@flat wing May

[quartz wave]

@flat wing The -43 is bcoz u've lost points in 2 match consequtively btw 18-20 and amogst which one of ur teammate was alive before u quit game..Hence its -43

[sharp onyx]

When are we going to get the reward form the Crew Challenge form server NA
@blazing harbor
The rewards will be issued once the season ends

[blazing harbor]

@sharp onyx thank u 🙏

[deep canopy]

My account is in the progress of being hacked. Who do I talk to to fix this? My account is linked with facebook, but that facebook account has since been secured. However, I keep getting kicked out of the game with the "logged in from another location" message. How do I fix this?

[quartz wave]

@normal fulcrum Y are the points in server mission reduced to half lol..?
Earlier revive teammate-7
Kill enemy-14
Now it's 1 and 7 respectively...
Ain't fair dude

[night cloak]

@deep canopy Contact the customer's service in-game.

[deep canopy]

The dude keeps kicking me out of the game. So that's a little difficult lmao

Is there a way to require all devices to sign-in with facebook again? Since he can't get in there he shouldn't be able to log in again once hes kicked out

[night cloak]

You can log out from the game and contact the service from login screen. It's something you cannot Control. The service needs to revoke the access of the other player.

Hi, I need to contact with community manager

[deep canopy]

The service is being quite useless tbh... it tells me to link another social media account before they're able to help but whenever I try to it just creates a new account....

[polar marsh]

@dusk spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deep canopy]

@night cloak Any ideas? Is there a way to send them an email instead of this automated chat bot?

[night cloak]

@deep canopy The email support is for general inquiries. The in-game customer's service is your only option at the moment.

[deep canopy]

The in-game customer's service is a chatbot that ends the chat?

How do I send an actual message to them lol

[night cloak]

@deep canopy It is not just a chatbot. If you ask something, it will ask you questions with options. Select the preferred ones and answer correctly to each of its questions and it should redirect you to a human support.

[dusk spire]

bro is everything ok in your server? i am getting block for 10 mins with guest mode after 2-3 match.

[deep canopy]

Nah I did that and then it straight up ended the chat 😂

[night cloak]

@dusk spire Can I see a screenshot of the block message?

[polar marsh]

@dusk spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@deep canopy Try again. You don't have any other option.

[deep canopy]

Guess so :/ wish there was an easier way of reaching an actual human lol

[night cloak]

@deep canopy Here's an example. But the questions might not be same for you. I'm sure if you keep trying, you'll find a way.

[deep canopy]

thank you!

LOOOL tho 90 days

[dusk spire]

@night cloak I reinstalled the window today just for pubg block problems. i was login with guest mode 1 hour ago. after 3 match and 11 kills i got blocked for 10 mins. i dont have any third-party software . wait i will play and you will see i will get block for 3 months. i will send you SS.

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @dusk spire.

[median oracle]

Hello only have a question

[distant ferry]

Where is the manager of PUBG

[junior estuary]

Hi

[distant ferry]

Hello, I want help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @median oracle. Remember to read through #faq before asking questions in the support channels.

[elfin canopy]

State your issue, @distant ferry and @median oracle

[median oracle]

Why no admins chack the list of top 100 for the all Receivers

[distant ferry]

My problem is hacking.

[elfin canopy]

What are you trying to say? @distant ferry

What do you mean? @median oracle

[distant ferry]

I can not play from the hacker.

[storm flume]

Hello, @distant ferry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[distant ferry]

Whenever my game faces me hacker.

[elfin canopy]

Please read the message by the bot, @distant ferry

[distant ferry]

Please as well, and it is not a matter of solving this problem.

[median oracle]

I mean, the arrangement in all receivers in Europe, Middle East, Asia, why is there no monitoring of the statistics? ( top 100) no one chack

[distant ferry]

thank you very much.

[elfin canopy]

The top 100 players are checked by PUBGM team daily, @median oracle

[distant ferry]

Would you please send me a picture?

[polar marsh]

@median oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

What picture? @distant ferry

[stray forum]

does arctic mode will still be available on next update ?

[polar marsh]

@median oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @median oracle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[distant ferry]

What is this called?

We are regular players we don't.

But hackers can do this.

[elfin canopy]

If you have any evidences regarding the player using any hacks/cheats please report it in #cheater-reports when it gets reopened, @distant ferry

[polar marsh]

@raven meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[distant ferry]

Thank you.

[raven meadow]

When the results of reports are shown ?

[polar marsh]

@raven meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Hello, @raven meadow!!
It may take some time, but be assured if the evidence is good enough, they'll be suspended.

[raven meadow]

But they get suspended when results are shown or after ?

[elfin canopy]

Yes, they'll be suspended

[raven meadow]

When ?

When they get suspended ?

Before results ?

[elfin canopy]

It may take some time, but eventually they'll be suspended if has mentioned you in that list, @raven meadow

[raven meadow]

I reported a hacker

Is he gonna be suspended when the results are shown ?

[coral moth]

Bro I got a question on the new tdm rank system, why is it weird ? Everytime I kill like 15 people I only get +5 points but when I kill like 6 people, i get +19+

[sick shale]

@coral moth it depends on the enemies tier too, so if you play against high ranked teams you'll get more points

[coral moth]

The classic rank system is better

[elfin canopy]

Contact in-game support, @coral moth

Do post about it in #old

[stiff nest]

Hello I can help you a lot about the cheaters in the game if you are interested in this, please contact me in order to achieve a safe environment for the players and thank you

[glossy sable]

You can help by reporting them.

[restive horizon]

hi hi i want to report a new bypass emulator method

[versed citrus]

Why is it that when you watch a death replay you can’t spectate after??

[normal fulcrum]

@restive horizon What method?

@versed citrus Not sure. If you want to spectate even after death replay, you can put your suggestion in #old

[restive horizon]

@normal fulcrum they using a mirror tc games to control mobile by pc keyboard and mouse

this vedio for this app

i cant paste the url here

[normal fulcrum]

@restive horizon You can dm me

[restive horizon]

i sent it

[queen thistle]

Hello I had payed for 300 uc but have not received it ..it's been 24 hrs please help

[normal fulcrum]

@queen thistle What 300 UC?

[queen thistle]

Pubg UC @normal fulcrum

[normal fulcrum]

What match are you talking about?

[queen thistle]

Not match sir..I had bought the in game credit

But have not received the credits

@normal fulcrum

[normal fulcrum]

From where did you purchase?

[queen thistle]

I used phone pe to buy it

From the play Store

@normal fulcrum

[normal fulcrum]

It will be delivered soon

Sometimes, it takes time to deliver the UC

[queen thistle]

But it's been 24 hrs I had written a mail to pubg mobile too

[normal fulcrum]

Did you get a confirmation message?

From play store

[queen thistle]

Yes I have confirmation message

[normal fulcrum]

In that case, you need to contact in game support and provide them the receipt

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My fb id is hacked and the id is linked with my pubg. So the hacer has access to my accout.what should i do?

[crisp garden]

Contact Facebook and recover your account

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Question: Does the experience cards work for increasing the experience of the evo levels?

[placid oriole]

glitch on school , they kill my team easy

[polar marsh]

@upper zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid oriole]

please do something for this cheaters

[night cloak]

@placid oriole send the bugs in #old .

[placid oriole]

its not a bugs they use a glitch to kill behind the wall

[blissful pelican]

Dm me for free stuff QUICK

[storm flume]

Hello, @placid oriole!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Are you using Discord VC instead of in-game VC? @night cloak

[finite timber]

i want know something

[elfin canopy]

We recommend using in-game VC, @night cloak .

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @finite timber. Remember to read through #faq before asking questions in the support channels.

[crisp garden]

Solution is use ingame vc

@night cloak discord reduces app sounds when using mic or speakers

[elfin canopy]

There's no solution to it, it's not the issue from PUBGM side, @night cloak

[sharp onyx]

If you run discord in background, the game gets preference.
But then iOS users have been having the discord VC problem for ages now. Nothing has been able to fix it for them.
Try changing ur vc mode from settings

@night cloak go to discord settings > voice and video > Force calls to use OpenSL ES

[pearl anvil]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pearl anvil. Remember to read through #faq before asking questions in the support channels.

[crisp garden]

Pubgmobile.com/pay there are other payment methods based on your country

[pearl anvil]

I @crisp gardenthx

[crisp garden]

@pearl anvil wc

[cloud sedge]

@small field

[small field]

Hi I'm playing pubg mobile lite I didn't use cheating and I didn't take any illegal actions that might have caused me to be suspended from the game, please help me

[polar marsh]

@left jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@small field #lite-support

[sharp onyx]

@night cloak please contact discord customer service for a solution

[frigid depot]

Hello, I have an enquiring

[winged umbra]

Hello, is there any way I can report hackers here? Seems like reporting in game won't work

[night cloak]

do state

[frigid depot]

@winged umbra Channels is off for a while

[night cloak]

http://cheater-report.pubgm.cc @winged umbra use this link.

[winged umbra]

Thank you @night cloak

[frigid depot]

@night cloak any updates on Africa server?

We have been waiting since forever..

[night cloak]

@frigid depot what's the issue?

[winged umbra]

Oh LMAO I forgot fml thanks!

[frigid depot]

I mean when it will be launched out

[hardy palm]

Guys I am done😡

In two days 5 times 😡😡😡

[haughty cypress]

@frigid depot no set dates yet

[left jolt]

I can't write some of the nicknames sometimes(weird foreign letters and symbols) , what do I type under username? I have the ID
@winged umbra use the copy option when you're on the player's profile.😅

[hardy palm]

I want answer

I am done from this game

[haughty cypress]

ill ban you for 10 more years if u keep spamming @hardy palm

[night cloak]

@hardy palm stop, and refer to #faq 4.11 or this below ss.

[hardy palm]

@haughty cypress thats not spam

Read the time

Every minute I opened the game I got

Bbbbaaaaaannnn

That's not spamming

[night cloak]

refer to the point, and use #chat for off topics

would you mind following the steps i showed you?

[crisp garden]

It's not ban it's just data error

[hardy palm]

@crisp garden bro I can't get a minute of play I got it I don't know why

[left jolt]

@hardy palm read the pinned message by ToRoiD

[hardy palm]

Ok sorry

[finite timber]

i want to telling the supporting something

hi

[sharp onyx]

@eternal basin please only use english here

@finite timber please state your issue

[autumn kernel]

😆

[wintry vortex]

Ummm is this support

[night cloak]

yes

[wintry vortex]

Can i ask something

[night cloak]

do state

[wintry vortex]

There will be costum skin in the next season right if so what does it cost to paint 1 gun skin ?

[sharp onyx]

There will be costum skin in the next season right if so what does it cost to paint 1 gun skin ?
@wintry vortex
As of now there is no confirmation of the guncraft feature being in the global. However, if it does come, the method and currency of obtaining will be announced along with it

[night cloak]

@wintry vortex no info regarding that yet but keep an eye on #news for latest updates.

[hollow echo]

Till which date can i complete rp daily missions ?

[wintry vortex]

Okey thanks all

[night cloak]

@hollow echo before the estimated day of rp ending.

[hollow echo]

It says the rp ends on 11th may
So i can complete till 11th right ?

[night cloak]

before UTC 00:00

[hollow echo]

And what about season end rp points discount

before UTC 00:00
@night cloak yeah

[night cloak]

you can't unlock the rp section once the time has been end.

[hollow echo]

Ok

[night cloak]

not until next season.

[hollow echo]

Got it

[sharp onyx]

@hollow echo the RP season ends on 11 May. You can complete missions before that

The season end discounts are usually available in the last week. Please keep an eye on the shop in game

[meager scarab]

@sharp onyx ur mod in any other regional server

[hollow echo]

Its already last week
But still I'll wait @sharp onyx

[meager scarab]

@hollow echo how about completing all missions now to avoid losing any rewards

[sharp onyx]

Its already last week
But still I'll wait @sharp onyx
@hollow echo
It is week 8, yes. What I meant was the last week before season ends. So, probably 2/3 May onwards

[hollow echo]

No missions left @meager scarab

@sharp onyx alrightttt

[hardy palm]

Oh god! I got it again -_-

[vernal tinsel]

Why im not use any hack or chest

[night cloak]

It might have caused due to unstable connection @vernal tinsel.

[vernal tinsel]

In iraq the internet unstable

Can i use vpn?

[night cloak]

@vernal tinsel

[vernal tinsel]

Thanks you

@night cloak

[elfin canopy]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @vernal tinsel.

[vernal tinsel]

I will use vpn only change dns

[thick tartan]

Hello guys, can you help me, when im close to people in game its very laggy.

[night cloak]

that's render.

[thick tartan]

So its from my device ?

[night cloak]

it cannot be avoided in most cases but it can be lowered. Make sure you have enough memory (ram) and cache cleared before you play the game and give access to internal storage for storing in game data.

[sharp onyx]

Also, try lowering graphic settings, and avoid playing when battery is low, or if phone is overheated

[thick tartan]

Its laggy for all my team mates when people are close to us , my phone has 6g ram .

It started from season 10 before that the game was smooth what happened ?

[night cloak]

Could be because of heavy traffic in the game servers due to this lockdown, @thick tartan.

[polar marsh]

@tidal rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal rapids]

this is not what i mean

[vagrant onyx]

@tidal rapids sorry, unlink is not possible

for revoke access of the hacked account

Refer to #faq subpoint 2.5

[tidal rapids]

unlink my facebook account from pubg mobile, my facebook account got hacked but i already connected twitter

@vagrant onyx ok

[vagrant onyx]

@tidal rapids thanks you for understand
anything to help you
just mention me

[solid valve]

If my account is link with Gmail and Facebook both if my Facebook get disabled is I will able to login with Gmail ??

Anyone help me with this

[tidal rapids]

and after facebook disabled will it show facebook account linked in setting/basic or it will just disappear @vagrant onyx

[sharp onyx]

@solid valve Yes, you can still log in with gmail

[cold gazelle]

Hi

Can I ask a question?

[solid valve]

Thanks brother

[vagrant onyx]

@tidal rapids its will show facebook account linked in game
revoke access of facebook in the settings app =
thats will only delete the authorize to log in info

and the facebook will still be linked

[tidal rapids]

OK

thanks for the infromatin

[woeful yoke]

I don't have permission to report

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold gazelle. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Report what @woeful yoke?

[elfin canopy]

#cheater-reports will be reopened soon, @woeful yoke

[vital hazel]

Hello can you help me

[elfin canopy]

What's the issue? @vital hazel

[vital hazel]

The Change Country button has disappeared from my account

I have not used vbn

[elfin canopy]

When did you last changed your country? @vital hazel

[vital hazel]

It has not been around since the account was created

[elfin canopy]

Can you post a screenshot?

[vital hazel]

I have never changed it

[woeful yoke]

Lol @vital hazel

[vital hazel]

😩

[woeful yoke]

Repair or reboot ur phone

Its atleast visible for me btw

[vital hazel]

I did

[elfin canopy]

Do a regular repair, if nothing then reinstall the app completely, @vital hazel

[vital hazel]

😫

[woeful yoke]

Here comes a new day with new bug :-(

[elfin canopy]

You can contact customer support and post it in #old , @vital hazel

[woeful yoke]

Still it will not affect ur game I think so @vital hazel

What r u going to do with that

[warped isle]

Am not using any cheat or something

[vital hazel]

I chose Britain when the account was created

[warped isle]

why ?

[woeful yoke]

5 days ban

Flow claim that's it @warped isle

Nothing else can be done

[warped isle]

I play pubg on mobile and on pc

maybe thats the problem ?

[woeful yoke]

Emulator :-(

Y

[warped isle]

what ?

[woeful yoke]

I don't know file claim is the only option u have @warped isle also play pubgm in mobile only

[night cloak]

Which emulator do you use @warped isle?

[woeful yoke]

I think he uses BlueStacks

[warped isle]

@night cloak Game Loop

[void plank]

Can I login with playgames on ios device?

[warped isle]

@woeful yoke but i love playing with pc 😢

[woeful yoke]

@warped isle u can play pubg pc in pc and pubgm in mobile :-)

[crisp garden]

@void plank nope

[warped isle]

@woeful yoke Emm Wrong gpu

[crisp garden]

You can only login with fb, Twitter game enter etc

[night cloak]

Hmm then it can be your connection. Check #faq 4.11 .