questions

[toxic olive]

But why was all my popularity removed

I get a lot of bikes and free chicken that aren't even purchased by uc either

[vagrant forum]

Probably a glitch.

[toxic olive]

Yeah I think so

[vagrant forum]

The problem will be looked into, don't worry.

[toxic olive]

I hope so, it's a lot of uc 700k ain't cheap

[storm willow]

Contact customer support and explain the issue either ingame CS or [e-mail] @toxic olive

[toxic olive]

I did

They told hey don't understand so I sent a pic and re stated the issue

I hope they respond

[round meteor]

hi

[polar marsh]

@round meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viral sinew]

hi everybody

i need your help

[night cloak]

Please do state the issue @viral sinew

[viral sinew]

this is the issue

i reinstalled the gameloop again and my account still locked

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @viral sinew.

[viral sinew]

how ?

please help me

Assign yourself the <@&504983517831364610> role by reacting to 🇪 in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @viral sinew.
@storm flume how ?

anybody help me please

[night cloak]

To #613267301243944960 and react to 🇪 @viral sinew

[viral sinew]

what it means about E letter

To #613267301243944960 and react to 🇪 @viral sinew
@night cloak ??

[night cloak]

Read the #613267301243944960 @viral sinew

Why i cant donate money in game? I have a student card and i think that s the reason

[distant ridge]

M getting buffer Overflow after having high speed internet. In lobby ping shows 80 Ms,in match it becomes 968 Ms. Please fix my issue

If any pubgm developers are alive.

Ch. Id- 5118937886

[warm elm]

مرحبا

[storm flume]

Please do not use any other language aside from English in this channel, @warm elm. Refer to #613267301243944960 for language channels.

[viral sinew]

@night cloak nobody help me

[warm elm]

One problem is to record access to my account @storm flume

[night cloak]

@viral sinew did you get the role

If not ask for the Emulator role in #discord

@distant ridge might be your internet issue(unstable)

@night cloak didn't get what you mean by donating

Your query had been solved yesterday @warm elm

[warm elm]

@night cloak No sir

[night cloak]

Check yesterday's message

[crisp garden]

Wtf???

[night cloak]

@night cloak buying UC

[warm elm]

He wasn't being treated @night cloak

[night cloak]

Unstable connection @crisp garden

[crisp garden]

@night cloak I'm banned

In the middle of a fight

[warm elm]

@night cloak

[night cloak]

It's not a ban. Just make sure the internet connection is stable

[warm elm]

Halli and abdult

[night cloak]

@warm elm make sure the login details you entered are right and also that's in a global version

@night cloak by donating i mean buying UC

You can't donate UC to another account @night cloak

i want to buy UC

Anyway u dont understand and i think u cant help with that, leave it. Thx anyway for your time.

@warm elm. Contact in-game customer service for the issue

[crisp garden]

Ok

[night cloak]

@night cloak I think so maybe someone else will help you with that

[crisp garden]

What's the official pubg mobile site so I will download pubg again

[warm elm]

It wasn't answered @night cloak

[night cloak]

pubgmobile.com
@crisp garden

@warm elm they will

Or you could mail them
[e-mail]

[warm elm]

When

[night cloak]

Yep @crisp garden

[crisp garden]

Ok

[plain sandal]

Will servers go down before artic mode?

[crisp garden]

Maybe not

[warm elm]

How I can correspondence @night cloak

[night cloak]

[e-mail]
@warm elm

[storm flume]

You can contact the customer service via the game settings, @warm elm. Refer to subpoint 5.3 in #faq for further instructions.

[warm elm]

🥺🥺 @night cloak

[merry sandal]

You need to contact the Customer Service and wait for their response, @warm elm. There is nothing we can do from our end.

[warm elm]

@merry sandal 🥺🥺😭

I don't want to lose my account statementً. @merry sandal

[merry sandal]

I understand. Again, we cannot do anything about it, unfortunately. You need to sort it out with the Customer Service.

[warm elm]

I can give you pictures from inside my personal account @merry sandal

[merry sandal]

That would only waste time. We do not manage game accounts.

[rich echo]

The game is not working ....My wifi speed is 14 mbps but the game is not working....Please fix it we are unable to play.....Help also in match tge ping is green showing not more tgan 80ms but then also there is a delay of abot 6-9 seconds....
HELP.
FIX IT PLZZ....Happening since past 9-10 days

[opaque dawn]

yes it's their fault your WiFi bad

[open spear]

How do we change our picture in pubgm , without changing it in fb or Twitter ?

[night cloak]

you mean profile picture?

[open spear]

Yeah @night cloak

[night cloak]

@open spear i guess you basically cannot because social media gets synchronised with the game through changing the pfp on the respective platform firstly.

[magic kiln]

can i get a chart of how many points i need to get to for each rank? specifically diamond +

[sand path]

RANK RESET SYSTEM

current tier ➡ new tier

BRONZE:

Bronze V | 1000 - 1300 ➡ 1200 | Bronze V
Bronze IV | 1300 - 1400 ➡ 1300 | Bronze IV
Bronze III | 1400 - 1500 ➡ 1400 | Bronze III
Bronze II | 1500 - 1600 ➡ 1500 | Bronze II
Bronze I | 1600 - 1700 ➡ 1600 | Bronze I

SILVER:

Silver V | 1700 - 1800 ➡ 1700 | Silber V
Silver IV | 1800 - 1900 ➡ 1800 | Silber IV
Silver III | 1900 - 2000 ➡ 1900 | Silber III
Silver II | 2000 - 2100 ➡ 2000 | Silber II
Silver I | 2100 - 2200 ➡ 2100 | Silber I

GOLD:

Gold V | 2200 - 2300 ➡ 2200 | Gold V
Gold IV | 2300 - 2400 ➡ 2200 | Gold V
Gold III | 2400 - 2500 ➡ 2200 | Gold V
Gold II | 2500 - 2600 ➡ 2300 | Gold V
Gold I | 2600 - 2700 ➡ 2300 | Gold IV
@magic kiln

Oops hold on

PLATINUM:

Platinum V | 2700 - 2800 ➡ 2300 | Gold IV
Platinum IV | 2800 - 2900 ➡ 2300 | Gold IV
Platinum III | 2900 - 3000 ➡ 2400 | Gold III
Platinum II | 3000 - 3100 ➡ 2400 | Gold III
Platinum I | 3100 - 3200 ➡ 2400 | Gold III

DIAMOND:

Diamond V | 3200 - 3300 ➡ 2500 | Gold II
Diamond IV | 3300 - 3400 ➡ 2500 | Gold II
Diamond III | 3400 - 3500 ➡ 2500 | Gold II
Diamond II | 3500 - 3600 ➡ 2600 | Gold I
Diamond I | 3600 - 3700 ➡ 2600 | Gold I

CROWN:

Crown V | 3700 - 3800 ➡ 2700 | Platinum V
Crown IV | 3800 - 3900 ➡ 2700 | Platinum V
Crown III | 3900 - 4000 ➡ 2800 | Platinum IV
Crown II | 4000 - 4100 ➡ 2800 | Platinum IV
Crown I | 4100 - 4200 ➡ 2900 | Platinum III

ACE and CONQUEROR:

Ace | +4200 ➡ 2900 | Platinum III
Conqueror | +4200 ➡ 2900 Platinum III

Conqueror remains privilege for the server's top 500 per game mode!

@magic kiln

Screenshot it so I can delete .

[untold dawn]

the update which is tomorrow, is it in-game update or on play store , any one tell me please!

[merry sandal]

Most probably in-game, @untold dawn. But we cannot say for sure ahead of time.

[sand path]

Ingame

[untold dawn]

ok thanks guys @merry sandal @sand path

again thank you very much

what would be size tho?

of update

[merry sandal]

Too soon to tell. It will be announced when it's time.

[sand path]

Not much ...probably 2mb to unlock it...the update has already been rolled out

That 70mb one

[untold dawn]

no i don't got any 70 mb update

on my mobile phone

i haven't got any update of 70 MB , guys any one tell me why?

[somber fox]

Fix crew challenge only hackers win

[storm flume]

Please refer to this channel's pinned messages for further information, @untold dawn:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[sand path]

Then you'll get something tomorrow

200 -400 mb

[untold dawn]

ok thanks again @sand path

really! is it 200-400 MB

[sand path]

No info...since you got nothing in the past.

[night cloak]

hello, my PUBG account was stolen, and I can't recover it, I have put money in that account, I can even recover the UCs from the creator, I have proof with the payments.!?

[untold dawn]

no bro, i got some updates

in the past

[magic kiln]

ok thanks got the chart but why is there arrows and what are the numbers after it

after the arrows

[sand path]

Minimum points @magic kiln

For that tier

After season resets

You'll drop there

[candid aspen]

Last year my friend lost the role of leader of our clan for being inactive and it gave it to a random guy who didn’t want to give it back, only problem, now the guy has been inactive for 6 months and we can’t demote him or anything, what should we do ?

[uncut badge]

Excuse me guys can anyone help me that why i am getting update daily 😠

74 mb update everday in afternoon

[long trellis]

My friend get this error some one explain me please why he get?

[uncut badge]

Because he is under age

Goto settings then others then change the age @long trellis

[honest mirage]

My glitched is still not fixed

😭😭

[sand path]

@uncut badge repair client and download for once... let me know if the problem persists.

[honest mirage]

@sand path did u got any update

[sand path]

@candid aspen new clan.

Nope @honest mirage

[uncut badge]

@sand path ok sure..
Thanks buddy

[honest mirage]

@sand path 😭😭😭😭

now plss take some steps i am fed up now

[night cloak]

hello, my PUBG account was stolen, and I can't recover it, I have put money in that account, I can even recover the UCs from the creator, I have proof with the payments

[stray forum]

so pubg doesn't take action against teaming in game well done

[night cloak]

they do, you've to wait after reporting till they supervise the specific players.

[long spade]

Hi 5 cheater in Fpp eu A group i can send this teams screenshot

[night cloak]

@long spade report them.

[stray forum]

@night cloak i did report even with video proof on so many platforms and nothing happen tje player is still playing

[long spade]

@night cloak i cant find this teams but all hacker

[night cloak]

well in that case you've to provide evidence when you'll fimd them and post that in #cheater-reports once the channel will unlock and follow the format from pinned messages. @long spade

[shadow birch]

Hello guys, I have a problem and i Need support.

[night cloak]

do state your issue.

[shadow birch]

i live in India and play on Asia server. My Connection speed is 30MBPS. but when i play my ping goes to more than 250ms

Before 17.0 update my ping stays below 100 everytime and most time 20ms. but now even i cannot matched up with indian players

other country players are getting matched up with me.

[night cloak]

that's due to unstable connection, due to lockdown the traffic in connection with the server is too high which results on high jitter value.

[shadow birch]

my net speed is 30mbps and also download speed is very high. i can download a 1 gb movie in less than 5 min

[night cloak]

can you post the ss of your jitter?

[sand path]

Go to fast.com and send a detailed screenshot. @shadow birch

[shadow birch]

how can i find that. please assit

ok wait a min

[stray forum]

@shadow birch open ur browser go to speedtest or fast and test ur connection take a screen shot and provide them with that so they can assist u

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @long spade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[stray forum]

@sand path @night cloak why every time i report cheater or teaming with video proof is the same answer i always get
Thank you for reporting the players who are teaming up with other teams.

We will keep an eye on the players you reported and we will take appropriate action. We take any cheating behaviors very seriously as this ruins the gameplay experience.

We suggest you to report cheater directly by clicking the "Report" button during the game, we will investigate the account at the earliest, thanks for your support!

Best regards,

[night cloak]

@stray forum because that's the formal reply.

[shadow birch]

Hello i am attaching both the speed test result.

[normal fulcrum]

@shadow birch Internet speed and internet latency is too different things. High speed internet can hive latency and low speed internet can have low latency. As said above, due to lockdown situation, internet traffic is increased resulting in high latency

[sand path]

#cheater-reports it will unlock tomorrow. Only plugins there though. @stray forum

[shadow birch]

Fast.com

Spped test

[sand path]

Repair client @shadow birch

[polar marsh]

@stray forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

Are you on wifi @shadow birch?

[shadow birch]

no i have connected my pc through lan

[normal fulcrum]

Ok you're on emulator

Right?

[shadow birch]

i have tried uninstalling and installing gameloop several times

yes i m on emulator

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @shadow birch.

[shadow birch]

sorry for that i m new to forum

i will check as machete 2.0 told

[stray forum]

@sand pathi did post in there but my post was deleted idk why

[candid aspen]

@sand path Then any way to get bp cards easily cuz I used all the ones I had recently ?

[sand path]

You need to provide video evidence @stray forum

@candid aspen Rp I'm afraid.

[stray forum]

@sand pathi did follow the pinned instruction with video evidence too

[sweet minnow]

Any one have pubgm android beta download link?

[sand path]

And teaming up cant be reported there @stray forum

[normal fulcrum]

@shadow birch Can you try this command in cmd? ping -t and check what's your latency

[shadow birch]

ok boogeyman let me check and attache sceenshot.

[stray forum]

@sand path so where ?

@sand path i did via customer support via ingame report via email too

[normal fulcrum]

@stray forum Once you report someone, their profile goes under investigation. They will be punished If any abnormalities were found so need to be patient about it

[polar marsh]

@tulip salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shadow birch]

I have checked in cmd. here is screenshot @normal fulcrum

[night cloak]

hello any admin here ?

[stray forum]

@normal fulcrumyes i know but how it goes under investigation when it's about teaming the only way to know is video evidence but i did provide the video and nothing happen

[normal fulcrum]

@shadow birch What's that IP address? Can you do it without IP?

[shadow birch]

my cmd telling to specify ipaddress

[polar marsh]

@supple gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@stray forum Even if you share a video, it will take time for them to look into it due to high number of tickets. Just have patience

[crisp garden]

Dafuq???

How

[stray forum]

@normal fulcrumok i'll wait thank you

[shadow birch]

thanks guys for help . i will post same on emulator support

[normal fulcrum]

@crisp garden Reason is written clearly

[night cloak]

Yes a few staff members are available, @night cloak. How may they be of assistance to you? What's the issue?

[crisp garden]

That's 7 minutes ago and I didnt even killed my teamate

[normal fulcrum]

You might have knocked someone they might have reported you, maybe accidentally, in pop up they get

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty tinsel]

Anniversary mode removed from Erangel map?

[normal fulcrum]

Maybe, I also didn't get the mode since today morning

[stray forum]

does deathcam are avaible in different devices ? so some device have and some not ?

[lime juniper]

The anniversary celebration is over. The game mode was just temporary.

It depends on your graphics settings, @stray forum. Will send you a link in a few moments.

https://discordapp.com/channels/393088095840370689/481197473403240451/684768558596489216

[stray forum]

@lime juniperok thx

[night cloak]

My games bugged because all my scopes are all fuzzy lines they aren’t defined lines like they should be and no matter what I do to my ads sensitivity nothing changes I’ve had this problem for a while what can I do ?

Hey, @night cloak. Can you share screenshots of the issue?

Yes sure I have a video of it because the 6x is completely bugged it refuses to cancel down to a 3x and the others sure give me a second

Alright.

@night cloak I can’t upload that many pictures can I dm you them ?

Sure

[radiant citrus]

When we get new update ?? @lime juniper

[lime juniper]

In May.

[radiant citrus]

How we got arctic mode tommorow ?? @lime juniper without update .

[lime juniper]

The new game mode is already present in the current stable version, just not yet enabled.

[radiant citrus]

Okkk

[night cloak]

@night cloak I messaged you all the required information

[paper current]

Need new lineup for my clan to play customs and tournament... I'm not gonna play I'm gonna coach u guys teach strategies manage lineups and other things

[stray forum]

why we can't purchase uc in different countries

[polar marsh]

@void pier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stray forum]

i need support plz

@lime juniperi have a question plz

[charred jackal]

Hello

[night cloak]

Hey, @stray forum. How may the staff be of your assistance? What's the matter?

Hey, @charred jackal. Need help with anything?

[stray forum]

@night cloak hey
i wanna ask about uc purchase and royal pass purchase

[unique rain]

im not hacker i swear

[stray forum]

in north africa we are not able to by uc

[polar marsh]

@charred jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Please refer to pinned messages in this channel regarding account suspensions. No one here can lift your suspension, @unique rain.

You can also read the bot message above.

[stray forum]

@night cloakwhy can't we purchase uc in north africa

[night cloak]

@stray forum You are not able to buy UC in North Africa?

[stray forum]

we r not

[unique rain]

i know but im not hacker

[night cloak]

Since when have you been facing this problem, @stray forum?

[stray forum]

@night cloak since ever

[night cloak]

I understand, @unique rain, but we really cannot help you regarding that. Do read the bot message again and file a claim through in-game support.

[stray forum]

@night cloakthe only way is to have someone outside the country who cqn send us google gift card or paysafecard and use vpn to purchase but not directly with our own money

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @charred jackal:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

Oh I understand, @stray forum. Alright then, wait for a staff member with more knowledge on the matter to answer you.

[slow tangle]

I am trying to register for the bonus challenge but only 4 of my friends are showing.. Is it because the country is Different that we can not team up?

[stray forum]

@night cloakno problem but like in iraq they added to them an option that they can buy uc via their careere and sim card but here not

[light trout]

@stray forum In case you have issues purchasing the UC directly from the game. Feel free to make the purchases from https://www.pubgmobile.com/pay .

@paper current You can use #clans for that.

[charred jackal]

How to report a cheater on Facebook?

[polar marsh]

@keen plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unique rain]

Talk to them but don't answer me

[storm flume]

Please do not use any other language aside from English in this channel, @cobalt oracle @unique rain. Refer to #613267301243944960 for language channels.

[night cloak]

@unique rain how can I help you

[cobalt oracle]

Can speak with you @night cloak

[polar marsh]

@unique rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@cobalt oracle please do state the issue

@paper current use #clans

[paper current]

Tysm rock

[cobalt oracle]

I want to inform someone who made an alliance

Hlo

@night cloak

[spring void]

@cobalt oracle please report cross teamers ingame

[slow tangle]

Can anyone give me any information as to why I see only 5 of my friends on while registering for bonus challenge and why I can't invite my friends or my friends can't invite me?

[toxic harness]

How to report hacker

[storm flume]

Hello, @toxic harness!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[covert plank]

Match has ended please return to lobby popping up Despite very good net speed

[night cloak]

Hey, @covert plank. Please report that in #old for it to be taken a look at. Refer to the pinned message in that channel for more information.

[covert plank]

k

[limpid vault]

Hi

I'm having trouble registering with my account

[polar marsh]

@limpid vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zinc cove]

Hlo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zinc cove. Remember to read through #faq before asking questions in the support channels.

[zinc cove]

I have this problem

[sand path]

Gameplay management. @zinc cove

You set it under 18.

Go to settings > others > and do yes to above 18

[zinc cove]

Where

[night cloak]

Go to game settings > others > and do yes if you're above 18
@zinc cove

Hello how to fix this Unkown error : Please restart your device and try again . Error code : 555024384

[sand path]

@zinc cove

@night cloak MENA region?

[night cloak]

Yes

[sand path]

Hold on

@night cloak
Can you try installing the game using this link:
https://web.gpubgm.com/m/Website/xiaobao/Android_IG0170_No27_0.17.0.11800_Shipping_ThirdPartyPayment_GLOBAL.shell.signed_uawebsite.apk

If that doesn't help and since it doesn't really state what the issue is in the error message, i would suggest that you'd contact the customer service thru email since you can't reach the in-game support.

Make sure to include the following with your issue explained in details:

1. Model name/OS version
2. Mobile data/Wi-Fi
3. Time of occurence
4. Location(country)
5. Internet service provider

Email: [e-mail]

Installing from that fixes it.

[zinc cove]

@sand path I can't even login

[night cloak]

Do that once the count down resets @zinc cove

[zinc cove]

Okay

[sand path]

When was the last time you changed it? @zinc cove

It has a 20 day cooldown too. So if it was yesterday. You can only play 6hrs every day.

[drowsy notch]

Hello

[vagrant onyx]

Hey what help you with ? @drowsy notch

[drowsy notch]

I got my accnt back but now the hacker can also enter to my acnt

how can I dlt his Twitter acnt that link to my PUBGM

[vagrant onyx]

@drowsy notch he can log in into the other log in method ?

[drowsy notch]

yes he is using the twitter acnt

[vagrant onyx]

@drowsy notch for that this please contact customer care to revoke access of the twitter log on method

follow this

[drowsy notch]

ty

[pulsar geyser]

HELLO PUBG MOBILE OFFICIALS,

In my device (samsung galaxy a60) there is a bad issue. That is my game automatically kick out anytime. I repaired my game and uninstall and installed but the issue didn't fixed. Please give me a suggestion.

[daring harbor]

I dont have permission to post in #cheater-reports i have to report the cheaters and 2 players teaming up in solo que

[sand path]

Try repeat client and routine repair @pulsar geyser

@daring harbor it will reopen tomorrow.

[pulsar geyser]

Nyero what do you mean ?

[sand path]

Then select routine repair

Oh you already did that

[pulsar geyser]

Yes

[sand path]

Is your software up to date?

And you need atleast 5GB of free internal storage.

[pulsar geyser]

I have 65 GB free storage

[sand path]

Software?

And make sure you play on low graphics

[daring harbor]

Can we still report them even tho i dont know their IGN and id number? But it will see it in the video? Is that ok?

[sand path]

Nope, Search their UID in the game and copy the IGN from there. @daring harbor

[daring harbor]

But their ign has a special character. I dont know how to find it

[sand path]

Numeric ID is there on the bottom right

[pulsar geyser]

Nyro my software up to date

And free storage also

Now?

[sand path]

What graphics you play on?

[pulsar geyser]

smoth + high

[sand path]

Set it to basic

[pulsar geyser]

There is no

Setting called basc

[sand path]

Can you post a screenshot?

[polar marsh]

@coral juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pulsar geyser]

Nyero

[pulsar geyser]

@sand path

[toxic olive]

Lost all popularity it was 700k
Username : 8FōIōM入t勿a
Contacted customer support but they didn't answer

[sand path]

Balanced @pulsar geyser

And do yes to reduce graphics

[polar marsh]

@amber pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[safe oracle]

@sand pathplz prefer a safe app to block call and notification and play pubgm

[sand path]

Anything that does not interfere with the game files and doesn't show up as VPN @safe oracle

[safe oracle]

@sand pathso plz prefer a app

[young ocean]

How to Unlink Facebook Account On PUBG

[safe oracle]

@sand pathbecause when I play pubgm I received notification and my game was too much laging

[sand path]

@young ocean account once linked cannot be unlinked

[young ocean]

If my Facebook account Block Then

@sand path

[polar marsh]

@pearl pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@amber pumice please don't bypass chat filter.
It's due to the unstable internet connection

[amber pumice]

@night cloak I'm sorry but how internet connection and the game don't hang and bing will be 80 or 100

[night cloak]

Thank you for your feedback regarding the issue. Your problem has been posted in #old. Hopefully they will work on it when they are aware of the issue, @night cloak.

[craggy surge]

Hi

[night cloak]

Hi there i would like to report a minor difficultie i keep having with pubgm:
My mission like: kill 5 enemies does not count sometimes. today i killed 5 enemies and in the game it said i killed 1 the same is with other missions like healing

[sand path]

What mode were you playing in? @night cloak

[night cloak]

Classic

[craggy surge]

Is $5 prime plus offer still remaining?

[sand path]

It wont count until your entire team dies and match is finished. @night cloak

@craggy surge I'm afraid that's long gone

[night cloak]

Thank you @sand path i truly didnt know that

[craggy surge]

Gone? 😔 if this is new gmail id?

[sand path]

Nope its 10$ right?

[craggy surge]

No, there was a offer that

2nd anniversary - $5 prime plus is back... Until 15th april...

[sand path]

Ah it might be regional exclusive

[craggy surge]

Oh,

[night cloak]

Prime plus is $10. The user here was asking if the $5 offer is still available if he uses a new Gmail ID, am I right?

[craggy surge]

Yes,

That gmail ID that nothing purchase in that accm

Account*

[sand path]

If it doesn't show up, the event is probably over.

[craggy surge]

:( can you make me sure that is that still remain?

Im living in Bangladesh

[sand path]

I'm not sure if its available in your region

[craggy surge]

Please ask PubgM officials.

[night cloak]

Have you tried purchasing it with a new email? Also, are you sure that it goes well with the Terms of service of the game?

[sand path]

No, there was a offer that

2nd anniversary - $5 prime plus is back... Until 15th april...

[night cloak]

Oh, he can't find the offer anymore.

[craggy surge]

@night cloak yes, nothing happens to the acc...

[sand path]

That, isn't available in your region. @craggy surge

Maybe go check on pubgmobile.com

And click on purchase

[craggy surge]

But im enjoying 🙄 how

[sand path]

You might've subscribed when it was launched.

[craggy surge]

Ok bye, I have to study now.

[sand path]

It continues

[craggy surge]

@sand path nope 🤔

[night cloak]

Listen to what the contributor has advised you to do, if the offer doesn't show anymore, then it's over, just like he said.

[craggy surge]

Ok

Bye, thanks for helping.

[sand path]

Begging in any form is against #613267301243944960

[young ocean]

How to recover PUBG ID?

[craggy surge]

@young ocean if you have not used any cheating app 😪

[night cloak]

Hey, @young ocean. What do you mean exactly? Has your account been suspended?

[sand path]

If you cant log in. Its lost. You may contact your respective social media support @young ocean

And recover the SM

If you can login, follow

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@young ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Or that

[coral maple]

#cheater-reports is it open ?

[night cloak]

Not yet. Give it time until the old reports are dealt with...like the message there stated, @coral maple.

[coral maple]

Okay thanks @night cloak

[sand path]

Tomorrow

[dim raptor]

Merhaba pubg yetkilileri ile nerde konuşabilirim

[storm flume]

Please do not use any other language aside from English in this channel, @dim raptor. Refer to #613267301243944960 for language channels.

[polar marsh]

@dim raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lethal mulch]

@storm flume can u help me?

[marsh vessel]

My game lags so much even I have a decent andriod phone to run game smoothly what to do?

[night cloak]

That's just a bot, @lethal mulch. How may we be of assistance?

@lethal mulch please do state the issue

@marsh vessel make sure there are no background apps running while playing the game.
free some space. just follow #faq 4.8 and 4.9

[lethal mulch]

My account is registered with 2 social media links (google play) and (facebook) Facebook was hacked and hacker steal my UC from game. I need to delete 1 social media link(Facebook)

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @lethal mulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Hey, @lethal mulch. Do what the contributor advised you to do, also, check pinned messages in this channel and look for a message that says "...My social media account is hacked what should I do?..." and read through the instructions. Good luck.

[hardy solstice]

is there a way to see top 500 in Asia Duo? PUBG app only shows top 100!

[night cloak]

I doubt there is a way, sorry, @hardy solstice.

[hardy solstice]

@night cloak i just want to know how many points i need to hit conqueror 😦

[night cloak]

Estimate it

you can view that in season ranking to the bottom left side

[hardy solstice]

100th guy on the server is 4700

[night cloak]

and Ace is 4200 points

[hardy solstice]

@night cloak only shows top 100

[night cloak]

So it's within the range of 4200-4700 then

Are you Ace tier yet, @hardy solstice?

When you hit Ace, it shows you your current server ranking

[hardy solstice]

@night cloak I got to crown IV in 6 days. but now its getting difficult. So i wanted to check if its worth pushing this season. as not much left of it now.

first time playing duos. usually play squads.

[night cloak]

I understand. I am afraid I can't really advice whether it's worth it or not because I don't play that specific server. Check the remaining time left for the season, estimate the amount of points needed and you be the judge.

you could continue the conversation in #pubg-mobile

[hardy solstice]

@night cloak i figured. But PUBGM should work on top 500 leaderboard, if not in game them on web page or something.

thanks for the help though

[night cloak]

@hardy solstice if you have suggestions you could add that in #old

[hardy solstice]

@night cloak thanks will do

[sand path]

@hardy solstice be assured, the lb cleanup has begun

[lost pasture]

please how to report this ID 5350779859

player

[sand path]

Do you have video evidence?

[lost pasture]

delete perament

plsease everyone help me report this 5350779859 delete this ID 5350779859

[storm flume]

Hello, @lost pasture!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hardy solstice]

@sand path how do i get access to comment on cheater-reports? it says i am not allowed to comment.

[sand path]

It will be opened tomorrow.

Closed for banning the current reports in there.

[hardy solstice]

@sand path great, thanks

[sand path]

And if 100th is at 4700 ,you should get it at 4600 @hardy solstice considering the time it will take you to get there

[nova wagon]

hello, i need the third party events logos guidelines
who can help me with this ?

[onyx cairn]

Third party event logos?
Can you specify? @nova wagon

[sand path]

Guidelines, as in what is not allowed @onyx cairn

[nova wagon]

@onyx cairn we will make a PUBGM tournament
and every company got their own logo guidelines , so i want to know what is the guidelines

we just want to be lawful

[terse sinew]

Hey ! We won a custom of pubgm India Today. Do we get anything if we win?

[onyx cairn]

There are no specific rules, as far as I know. You can check the terms of service from PUBG MOBILE for more information. (#faq, #613267301243944960 oder visit the website.)
@nova wagon

[sand path]

Contact their channel. @terse sinew

[terse sinew]

On Instagram? Or where?

[sand path]

Where was it conducted?

[terse sinew]

It's ID Password were given on their Insta Story

[sand path]

Did the story said about a prize?

Could be a normal public custom.

[terse sinew]

Today, it didn't. I think

[sand path]

Check out the stream

If it says about the prize

[terse sinew]

Ohh okay . It might be a normal custom. And I don't know if that was streamed anywhere

[sand path]

Oh

[onyx cairn]

Or ask in their Discord server from #613267301243944960 @terse sinew

[terse sinew]

Thanks for the help!

[sand path]

There were prizes for solo matches.

[lime juniper]

@onyx cairn we will make a PUBGM tournament
and every company got their own logo guidelines , so i want to know what is the guidelines
we just want to be lawful
Are you referring to something like this, @nova wagon?

[sand path]

Don't know about the squad

[onyx cairn]

Oh great, thank you. There you go!

[sand path]

The boss is here 👀

[nova wagon]

@lime juniper yes exactly

[spice pasture]

Hi I need help

[onyx cairn]

||(Didn't know that a pdf was made for it)||

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spice pasture. Remember to read through #faq before asking questions in the support channels.

[glacial shale]

So anything that can be done about teamers?

[sand path]

Report in game @glacial shale

[lime juniper]

PLAYERUNKNOWN'S BATTLEGROUNDS Brand Guidelines:

▫️ PUBG
▫️ PUBG LITE
▫️ PUBG MOBILE
▫️ PUBG MOBILE LITE

[glacial shale]

@sand path Yup. Did that. Ran into a 6 man team in FPP duos asia, flushed a player and they killed me. Was only able to report the flushed guy’s teammate. Doubt anything will be done to him tho. Lots of people teaming up lately, add to that the multitude of hackers and damn, idek.

[nova wagon]

@lime juniper Thanks sir

[night cloak]

||maam||

[sand path]

Sir @night cloak

[night cloak]

I have aim teleports. @sand path

can someone check my deleted messagge for god sake

i've been barking in this chat for 5 days

no one in this team can help me?

You can simply report it in #old if it's only happening with you @night cloak.

@night cloak i have report it more than 5 times

i still didn't get any answer.

By the way are you on cellular data or WiFi?

WiFi.

Hey, I've asked you to send screenshots of your sensitivity settings yesterday, @night cloak.

@night cloak its low 80%

@night cloak its not senstive problem. i have tryed all sensitive stuff

Can you send me screenshots of your ADS and Camera sensitivities

okay wait

lemme get my phone

why.

[sand path]

Ads are 80% isnt low

[night cloak]

Um, I just wanna give them a look, because, according the video you shared yesterday, that would happen cause of a sensitivity issue. Especially since you tried to repair your client and all the other fixes.

[sand path]

I've told you before

[spice pasture]

Help me!
I contacted with customer service many times since 100 days ago without any responding until now?..
By email and Via game settings

[night cloak]

@sand path that's the game

[sand path]

Wut?

[night cloak]

also my game is not too fast. its just teleports

Do you have access to the game or not?

@sand path the game gaves u 80% when u put it low

@night cloak yes i have . i've played 35 game

[sand path]

Send me a screenshot of ADS

[night cloak]

sure

[sand path]

And camera sensitivity too

Of 2x

[night cloak]

@night cloak dude how to get those pictures into my pc

[sand path]

Ehh ?

[night cloak]

one of the pics is my ads

Do you have those pictures on your phone?

yes

just need to transfer them

Then download the discord application

hahaha i forget the authy code

brb gonna record a video for you

[sand path]

Download authy

[night cloak]

Huawei Y7 prime is weak for playing pubgm

just give me 2 min

@night cloak check youtube my man

also its not weak .. my graphics is medium 60 fps without any lag

rock47 please understand that my game don't lagging its only the aim

It's fine, just try getting the sensitivity settings

[storm flume]

The reason why the staff of the Official PUBG Mobile Discord server aren't doing anything is because they simply can't. Only people who have the Tencent Staff role are even part of Tencent at all, and most of them are not developers. We simply have no ability to do anything about the problem. Also, please don't individually tag multiple staff members. Not in a single message and not in separate messages. @night cloak

[night cloak]

@night cloak @sand path

[sand path]

Looks fine

[night cloak]

i know

@sand path give me my private time

i need to cry

so there's more than 300+ milion people playing pubg and im the only one who have this issue

1/300.000.00 chance to have aim teleports

@night cloak what about my sensitive now

I'm looking into it

Those are the default? @night cloak

yes

yes i guess

think so

yup its default

alright

[lime juniper]

Correction: none of the people with this role are developers. Developers do not communicate directly with players.

[night cloak]

Do you have aim assist enabled, @night cloak?

@night cloak i have tryed enabled and disabled

didn't work sir

And you don't use Gyroscope?

i don't

my phone don't support gyroscope

@night cloak man

i want to say this but

im gonna be so grateful if you helped me

[sand path]

Set gyroscope to 1 and try @night cloak

It's almost like no gyroscope

But gyroscope

[night cloak]

someone trying to burn me with that grenade in training mode

lemme try @sand path

@sand path hey

the problem 40% solved

Everyone here is trying to help with all the knowledge they have regarding the game. If nothing works, your best bet is to report it through in-game customer support and attach a link with video evidence. Otherwise, do it in #old like you've been advised earlier.

[cloud lichen]

hey can anyone tell find support about uc hack

[night cloak]

@cloud lichen there's no uc hack

to hack uc.. you need to hack the whole company and that's not possible

to hack uc actually u need to hack the bank

Please take these talks to #pubg-mobile

@night cloak thx for ur help.

[cloud lichen]

no that someone just stole 160 uc from my account no any clue how

[night cloak]

@night cloak im gonna try to talk with the moderator that didn't talk to

maybe one of them have idea or smth

cuz this problem too weird

@sand path heeeeeey

the problem is almost 80% solved

that's work !

I understand. Also, just to make sure, @night cloak, have you correctly repaired your client by logging out of your pubgm account and pursuing the repair?

still teleports a little bit

but the problem 80% solved

Good for you, just pursue the advice of the staff with more knowledge on the matter. Best of luck.

@night cloak @sand path thx for help guys. you are the best 🤗

but this war didn't end yet. gonna come back after 4 days cuz its only 80% solved

prepared

@cloud lichen make sure that your social media account is safed(change password or enable 2FA)

[sand path]

I'm glad it solved @night cloak

[cloud lichen]

its safe i changed the password today

[sand path]

Sorry was busy arguing with someone

[cloud lichen]

after noticing uc changes

[night cloak]

@sand path yh it solved

[sand path]

Who?

[night cloak]

but only 80% but that still soooo greaaaaaaat now i can really play

[sand path]

What was that solution?

1%

[night cloak]

@sand path my grammar is bad when i say it solved it means you solved it

[sand path]

Lmao

[night cloak]

@sand path you solved the problem for 80%

still teleports the aim but not alot

just a little bit

i think i really can play like this

its way more better than first.

[sand path]

Make sure the glove touch sensitivity is off in your device

Or whatever it's called

[cloud lichen]

@night cloak will reporting to game work to get my uc back

[cloud grove]

How to play a 1v1?

[night cloak]

make room

You need to have custom room cards for those, @cloud grove.

[cloud grove]

Ok tyy

[normal fulcrum]

@cloud lichen You have to contact CS in game. We cannot help you regarding that issue. Reply might take some days so be patient

[cloud lichen]

@normal fulcrumthanks for the info

[night cloak]

Hi

Anyone here from support team?

State the issue @night cloak

I lost my PUBG account

[normal fulcrum]

Lost means @night cloak? Please explain

[night cloak]

It is not mine but my brother's

[swift tinsel]

id. 5386207976
name.StrFshジ
verbal abuse in tdm

[normal fulcrum]

You can report such things in game @swift tinsel. Select verbal abuse

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fickle girder]

Can i talk to someone from PUBG team?

[night cloak]

In regards what, @fickle girder?

@fickle girder please do state the issue

[left crown]

Game is closing itself idk what to do can anyone help?

[sand path]

Repair client @left crown

And play on balanced

[left crown]

Okay I'll try

[topaz veldt]

سلام عليكم

[storm flume]

Please do not use any other language aside from English in this channel, @topaz veldt. Refer to #613267301243944960 for language channels.

[night cloak]

help

Can i send a photo here?

@sand path ?

@night cloak regarding about what

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frank charm]

how i can report o facebook page with hack play and sales of magic bullets

[tawdry tapir]

Need a feature to stop autodownload

[sand path]

Dm me the link @frank charm

@tawdry tapir it will auto download on wifi.

[tawdry tapir]

Yeah i need to disable that

The maps : Vikendi and Domination

Autodownloads

[sand path]

Cant disable on wifi

[tawdry tapir]

Yeah but why are they doing this

[eager wadi]

Hello guys, can anyone tell me why i cant purchase royal pass?
it says Payment failed, your account is at risk

here

[sand path]

Go to pubgmobile.com and click on purchase @eager wadi

[night cloak]

I need to report a player for VPN

[eager wadi]

Go to pubgmobile.com and click on purchase @eager wadi
@sand path clicked,whats next?

[sand path]

Buy uc from there @eager wadi

You need the ingame numeric ID

make sure that's correct.

[eager wadi]

i can purchase UC, i cant purchase the Prime

everything else works

[sand path]

Ehh? Do you have uc ingame?

[eager wadi]

Yeah

[sand path]

What does it show?

[eager wadi]

but prime is 0.99 a month, when i press buy and OK

this comes up

here

[sand path]

For prime?

Right?

[copper rampart]

Hello Pubg, I’m really interested in trying to the Beta Pubg on my iPad, but whenever I open the app it keeps say “An internet connection is required to edify trust of the developer “iPhone Distribution: CRRC Group Co.,Ltd.”.This app will not be available until verified.” I tried opening the TestFlight app also, however the TestFlight app said “no available apps to test” if you know of way I can access the Beta Pubg app from my iPad I’d greatly appreciate your knowledge, [e-mail]

[eager wadi]

Right?
@sand path yes

[sand path]

Playstore?

Or appstore?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @copper rampart:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[eager wadi]

Playstore?
@sand path PLAYSTORE, ive tried contacting developer , they pointed me to Google customer service,but google said the problem is on developers side, and im lost now.

[vagrant onyx]

@copper rampart you need to apply for it

[sand path]

Try logging out of the google account and purchasing with a different Google account @eager wadi

Make sure only the new google account is logged in

Also clear game cache

[eager wadi]

Try logging out of the google account and purchasing with a different Google account @eager wadi
@sand path

Im using facebook account to log in the game, but ive also linked my google account which im buying UC with , and it works fine, why only PRIME function is blocked?

Tried cleaning game cache

[night cloak]

I have screen shaking issues in pubg.
Whenever i hold my finger or move my finger across the screen, the screen starts shaking. it makes the game unplayable because the aim shakes when i keep it focused on a target

[sand path]

Maybe there was a refund?

[normal fulcrum]

@eager wadi Trying logging in using your google account instead of facebook account

[eager wadi]

Nope, it didnt even deduct the money

[tawdry tapir]

Is your gyro on?

[eager wadi]

@eager wadi Trying logging in using your google account instead of facebook account
@normal fulcrum I will lose my character?

[sand path]

@night cloak turn on gyroscope and set everything to 1?

[normal fulcrum]

No if it is already linked @eager wadi

[sand path]

If you play without it

[eager wadi]

Let me try it.

so log in using google account ?

[sand path]

Yes

[night cloak]

@normal fulcrum Need report

[normal fulcrum]

Yes. Log out and log in again

[night cloak]

will that stop the screen shaking movement in matches @sand path?

[shrewd badger]

I want report a players using hack

[sand path]

Yes @night cloak

[normal fulcrum]

@night cloak I'm sorry?

[sand path]

If you dont use gyroscope that is @night cloak

[night cloak]

@normal fulcrum I need to report a player for VPN

i dont use gyro. It is off @sand path

[normal fulcrum]

VPN usage is not restricted. It is just not recommended

Anyone can use VPN but at their own risk

[sand path]

Then do it, it will work, turn it on and set every gyroscope sensitivity to 1 @night cloak

[copper rampart]

Is a bot really a robot, or beta tester?

[night cloak]

@normal fulcrum sorry i didnt know that

[shrewd badger]

How can I report hacker

[normal fulcrum]

No issues

[shrewd badger]

Ok

[sand path]

#cheater-reports ,it opens tomorrow @shrewd badger

If you have video evidence, that is

[night cloak]

will try it @sand path thanks.

[shrewd badger]

Hmm but he challenge me I use paid hack no one can ban me @sand path

but I don't have video

[sand path]

Yeah? Send me your uid

[shrewd badger]

ok

[sand path]

I mean his

[copper rampart]

Is a bot really a bot, or a beta tester

[sand path]

And are his stats fishy?

Beta tester

[copper rampart]

Should I feel bad about killing a bot, or should I get extra points for bot interference

[sand path]

Kill it

[night cloak]

did u just started playing the game@copper rampart?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Discussions to #pubg-mobile @night cloak

[foggy salmon]

what up with the groups on middle east, why there 6 teams in group A, and we at the 98th but we are not in the groups they want to do smth with it?

[sand path]

@foggy salmon can you elaborate?

[foggy salmon]

what up with the groups on middle east, why there 6 teams in group A, and we at the 98th but we are not in the groups they want to do smth with it? @sand path

wtf, was that?

[sand path]

You're triggering the bot.

So your point is suppose 20 teams get disqualified. The team from 101 to 120 should replace them? @foggy salmon

[long barn]

Hi

[proud bridge]

@sand path yes

[copper rampart]

I wanna know how to search for other players (not on my friends list to add) in pubg mobile

[inner moss]

Is tomorrow's update an ingame update?

[sand path]

Stop stop stop

[foggy salmon]

ugh, thi bot bruh, so in group A 6 teams, due to kicked out teams and I'm asking will they add another teams cause now we r in 98th place @sand path

[sand path]

I'll ask @foggy salmon

[foggy salmon]

@sand path thx

[night cloak]

@copper rampart @inner moss please do use #pubg-mobile

[red sage]

@sand path Bro I Got Killed by A Hacker using Speed Hack in Crew challenges Asia Fpp

[storm flume]

Hello, @red sage!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sand path]

Did you try contacting cs about it? @foggy salmon

Ingame

[foggy salmon]

@sand path useless

[night siren]

Will the Crew Challenge add teams to groups instead of cheaters?

[foggy salmon]

@night siren они спросят

[sand path]

Calm down

I've asked

[night cloak]

@copper rampart this channel is for Support for matters concerning PUBG MOBILE.
please do use #pubg-mobile or #chat for chatting related things

[copper rampart]

Everyone else is just have ping issues

Everyone else just need to fix their internet connection, or upgrade it

Poor can’t ppl can’t blame it on cheaters

[red sage]

Why Pubg Is Organizing Verification Based Crew Challenges if they can't even Catch a cheater with speed Hack @sand path

[night cloak]

@copper rampart its an internet problem

[copper rampart]

How does anyone know if it’s not

How can anyone prove if it’s not

[night cloak]

want to unlink fb from id how to
unlink

contact your isp

[copper rampart]

A bad internet connection

[red sage]

Why Pubg Is Organizing Verification Based Crew Challenges if they can't even Catch a cheater with speed Hack @Nyero @night cloak

[night cloak]

@night cloak you cant unlink a linked account

[sand path]

See #cheater-reports @red sage

[night cloak]

@night cloak why bro

[night siren]

@sand path Where do you post the answer?

about Crew

[night cloak]

fb deleted twitter suspended i want to change fb

@night cloak contact customer service

[eager wadi]

Okay, so ive tried using new PUBGM account and i still cant purchase Prime.

any ideas?

[teal isle]

Yo bros you see my phone only supports high framerate and I was wondering if I can push it to ultra or extreme?

[cyan portal]

Pls tell me what I have to do in painkiller one mission

I cant understand it

[inner jungle]

@night siren, если что матчи уже начали в 17

[night siren]

резов не вижу чет @inner jungle

[cyan portal]

@vagrant onyx

Pls read my above one message

[eager wadi]

@cyan portal Use painkiller 20times, the orange tablets in game.

[cyan portal]

@eager wadi ohh only in classic ?

[eager wadi]

yes

[cyan portal]

@eager wadi ty

[vagrant onyx]

@cyan portal i think you got answer ?

[cyan portal]

@vagrant onyx yes 👍

[teal isle]

Yo bros you see my phone only supports high framerate and I was wondering if I can push it to ultra or extreme?

[eager wadi]

Help please?

[cyan portal]

@vagrant onyx when this season ranking one will be ending ?

[sand path]

It doesnt work like that, feel free to post it in #old @foggy salmon

[night cloak]

how can i report?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant onyx]

@cyan portal about 13/5/2020

[silver swift]

Someone hacked my twitter account linked to pubg mobile...i lost all my friends in the game... I can login through my fb account...i want to delink my twitter account from pubg mobile...how do i do that?

[night cloak]

it says you dont have permission

[sand path]

It will be open tomorrow @night cloak

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @silver swift. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

crew challenge is going on. FPP Middle East people are using speed and wallhack and etc etc what should we do

[sand path]

It opens tomorrow. Feel free to report through link or in game

We only can take limited reports through discord.

[night cloak]

Ingame iD : 5297378135
ingame Name : mrshwetak
Crew Name : Devil#Gameing

[distant kettle]

Check video of hackers

Death reply

[night cloak]

talking about same here.

[distant kettle]

Replay^

Ingame iD : 5297378135
ingame Name : mrshwetak
Crew Name : Devil#Gameing

@sand path kindly check this video

What is this happening in crew challange?

[sand path]

Feel free to post it in #cheater-reports tomorrow.

[night cloak]

what for the remaining 3 matches 😭 how can we qualify

[distant kettle]

Yes they can qualfiy today and we wait for them till tomorrow? @sand path

@sand path you said that you can can get limited report is that not enough for that limited one?

This video is not enough for that limited one?

[sand path]

Today's reports have already been forwarded

[night cloak]

FPP MIDDLEEAST GROUP A HACKING CREW NAMES
1.TeamOPesports (Team 17)
2. Khayal ( Team 19)
3. Devil#GAMING ( Team 12)
4.TheFools ( Team 11)
Please help

[sand path]

As I said. You have to post it in #cheater-reports

Its useless here.

[night cloak]

can you forward

[distant kettle]

Using flash speed and this is your screening and anticheat system @sand path 🤣🤣🤣

Its like making just fool and cheating is on its peak 🥴

[sand path]

After screening

This is what is left of 20 teams

[distant kettle]

It means screening will be done afterward? @sand path ?

[night cloak]

talking about fpp middle east

[sand path]

Feel free to post it in #old so that they improve it next season @distant kettle

@distant kettle before the match

[distant kettle]

Then why they are not screening them 😤 why they are still moving in Flash speed like literally we are done after watching this

[sand path]

Was this in group matches?

[distant kettle]

Yes

Right now

20 minutes later

[night cloak]

not in group matches. semi finals

[sand path]

There's nothing I or the discord staff can do about it.

[distant kettle]

🙌

[elfin iris]

I have a problem I enabled quick scope change but in game there is no button how do I do it?

[night cloak]

@teal isle your phone supports that frame rates because it's best for your device. You cannot increase it further.

[distant kettle]

@night cloak why dont you see that video of Fpp middle east crew challange death reply 🥴

[night cloak]

Where?

[distant kettle]

Check this @night cloak please

[night cloak]

Is that a video or a cheater, @distant kettle?

[distant kettle]

You must check that how much pro plAyers arr still there in PUBG running in blink of an eye and firing like speed of light

Yes @night cloak in group A devil gaming named crew

Fpp middle east

[night cloak]

You can report it in #cheater-reports once it will be open.

[distant kettle]

Till the they will qualfiy and we will be on last @night cloak 😣

There must be a Quick action against them

Its a crew challange not a simple classic match bro

[night cloak]

again killed by them wtf

[distant kettle]

I think this video is enough for quick action @night cloak

Wtf is this @night cloak

Again my team is killed by them

[trim hound]

I need help. Someone stole my account

[night cloak]

We cannot do anything about that since we are only discord moderators. You should wait for the security team to ban them. Complaining it here will not help it at all

[sand path]

@trim hound can you login?

[teal isle]

@night cloak I have found a way to do it. It is not a forbidden method hacks or anything like that.

[trim hound]

@sand path no i can't

[night cloak]

It will be considered as manipulating with game files @teal isle. So it will result in a ban.

[sand path]

Then try recovering the social media @trim hound

[teal isle]

@night cloak It is not one of those hack vids arc. Its like an optimization tool for your phone

[distant kettle]

@night cloak @sand path they saw these messages that we are reporting and they staeted target killing now

[night cloak]

it is gfx tool @teal isle. Am I right?

please read by message above @distant kettle.

[teal isle]

@night cloak yeah but it's not one of those you see on YouTube where they can remove the recoil, grass or whatsoever

[sand path]

@distant kettle note their Uids, can ban them later.

[night cloak]

GFX tool don't do that either.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @teal isle.

[trim hound]

@sand path. I can not . He stole the account. Then he disabled Facebook account

[night cloak]

Thank you for understanding @teal isle.

[sand path]

Recover Facebook. Contact fb support @trim hound

[distant kettle]

@night cloak @sand path check another please

[sand path]

Please stop @distant kettle

[trim hound]

@sand path
Thank you . I will try

[night cloak]

this is crew callenge ❤️ FPP MIDDLE EAST

[distant kettle]

Its match 2 video @night cloak @sand path its not getting personal now?

[night cloak]

...

We cannot do anything about that since we are only discord moderators. You should wait for the security team to ban them. Complaining it here will not help it at all.

[sand path]

We cant do anything.

If you continue. I'm afraid you'll be muted

[distant kettle]

When they will qualfiy then they will ban and we will be out from that excellent pubg team

Lol muted for telling the truth excellent job moderates

[sand path]

We are just the discord staff. We only forward these. And it takes time.

[distant kettle]

Ok you please forward this kindly we want this from you 🙏

Nothing else

[sand path]

Post it in #cheater-reports tomorrow

[distant kettle]

I will also do you will also forward that ok mam @sand path 🙌

[potent heath]

Is Sara the best character in pubg mobile?

[sand path]

All characters are equally good

[potent heath]

Because i still dont have Sara but im saving up vouchers i need 40 more so when the game resets ill get 20 more then the other day after ill get Sara for 40 uc

[night cloak]

My account was stolen

Please Help

@potent heath every characters have different abilities in evo mode

@night cloak can you login to the account

[ionic sparrow]

have all beta testers application been read?

[potent heath]

@night cloak how did they steal your acc?

[neon patio]

@night cloak For stolen accounts, you will need to contact customer support of the social platform your PUBG Mobile account is linked to.

[potent heath]

@night cloak ik i want sara because my main characters a female but when i unlock sara i changr my main character back to a male

[neon patio]

@potent heath You can discuss character preferences in #chat , this channel is strictly for support.

[sand path]

@ionic sparrow yes

[ionic sparrow]

😔

Gg then

[iron basin]

@lime juniper Shouldn't This Be Considered As Cheating Is Quite Similar As Putting Macro.Players Are Taking Unfair Advantage Of This An Other App Called Auto Clicker.

[sand path]

@iron basin it doesn't interfere with the game files

[amber cedar]

In last match hacker came in my lobby.he is playing from that id from season 3. I dont understand what pubg is doing.if any random came in hacker team u suspend his id for 10 day with any fault. And hacker id is not. Very good

[sand path]

@amber cedar If you have evidence, post it in #cheater-reports

It opens tomorrow.

[amber cedar]

I want to say his id is from season 3 and till now nothing happend why?

He has purchased rp also .

[sand path]

Do you have evidence?

[amber cedar]

Yes

[iron basin]

@sand path but isn't that cheating?. They Should Add A Threshold Of Human Tapping Speed It's there In Pubg Steam And Other games too,That's Clearly A Use Of Marco.

[sand path]

Upload it on YouTube and post it tomorrow.

@iron basin nope...its just interacting with the phone screen physically.

It's not wired in

Fire buttons aren't allowed in tournaments though.

[amber cedar]

I can only give id. Because i dont have that much data to upload. @sand path

[sand path]

Tomorrow. @amber cedar, a 30 seconds clip showing clear evidence is good enough.

[iron basin]

@sand path i get your point but we legit players are in misery that's not legit,
And m not talking about tournaments props like these should be suspended.

[amber cedar]

Can i dm you now.

[sand path]

You have to post it yourself. They want direct interaction with the players. @amber cedar

[amber cedar]

Ok

Bu can u check and say

With that evidence

[sand path]

@iron basin you never know how fast someone can top on screen. But feel free to report it in #old

Yes I can check @amber cedar

[iron basin]

@amber cedar you can dm me the clip if you want

[sand path]

But I wont post it

[amber cedar]

Ok

[iron basin]

@iron basin you never know how fast someone can top on screen. But feel free to report it in #old
@sand path i did

[amber cedar]

I will post but u check also in dm

[sand path]

Ok

[iron basin]

I will post but u check also in dm
@amber cedar dm me too

[drifting osprey]

Why do I get that middle of a battel????

[storm flume]

Please refer to this channel's pinned messages for further information, @drifting osprey:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[inland plaza]

@iron basin indo players do Same without triggers...

[iron basin]

@iron basin indo players do Same without triggers...
@inland plaza but not as fast as this prop does.

[night cloak]

You can chat in #chat , @iron basin @inland plaza. This channel is for support related matters

[fathom bone]

Is it safe to use the "Mk14" in the full auto mode or I'll be banned due to it's sound glitch?

[night cloak]

It's safe to use Mk @fathom bone

[fathom bone]

@night cloak
Well
In the full auto mode it's sound disappears after the first bullet

So the game may think that I'm modifying the game files

[night cloak]

It's just a bug will be fixing soon

You'll get only get ban when you do the modifications in the game file @fathom bone or the use of gfx tools

[fathom bone]

@night cloak
Ok thanks❤️

[night cloak]

Welcome

[sand path]

@iron basin I watched it. If someone submits it as video evidence, they MIGHT get banned.

[turbid moth]

Are you ready for Cold Front Survival arriving on April 16 time?

[sand path]

Tomorrow

No time

[turbid moth]

Anniversary mod not coming.

😩

[sand path]

It finished

[flat wing]

Why the bot is telling me to write in #claneven if am not talking about clan

Pls

[sand path]

? Where?

[flat wing]

In #activities

He tell me to go to #clans

[polar marsh]

@swift kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat wing]

^

@sand path

[worn sluice]

Hey i have some questions ?

[vagrant onyx]

Hello what is it ? @worn sluice

[sand path]

Go to #discord @flat wing

A Moderator will assist you

[mossy goblet]

Hi

[polar marsh]

@mossy goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worn sluice]

I speak with the support abt deslinkd my account from twitter and they disnt ansewr me

I want just where the porcess come

[night cloak]

I don't get the death replay a lot of times after I get killed

[sand path]

It has been improved in 0.18 @night cloak

[night cloak]

There's a new update?

[sand path]

@worn sluice 90 days

Next month @night cloak

[night cloak]

Alright

[worn sluice]

I want to know if they gonne deslink the account or not

[shrewd badger]

Hello when update is coming

[storm flume]

We currently do not have a specific release date for the upcoming update, @shrewd badger. Once we do, we will publish further information in #news.

[storm willow]

@worn sluice we can’t give any time frame/ updates on customer supports process . You need to wait till they respond

[honest mirage]

@storm willow my glitch is still not fixed

😭

[hoary pond]

i need someone to help me now please

after i get back my FB & GC accounts someone is login to my pubgm account but not using any of them

[short pulsar]

hallo i need help pls

some one hack my Facebook and then close the Facebook

[night cloak]

Hello, @short pulsar. Please refer to the pinned messages in this channel and look for a message that contains "...My social media account is hacked what should I do..." and follow the instructions.

[short pulsar]

so now i cant ply with pc what i do

the say i cant rmove fecbook from my account

[hoary pond]

@night cloak help me

[short pulsar]

and fecbook say will not open the account

[night cloak]

What's the issue, @hoary pond? Your accounts have been hacked?

[sand path]

@hoary pond which one?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @short pulsar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[short pulsar]

and i have maill the hack not change the mail jest change the my name and the do some thing to close my account

[hoary pond]

someone log in to my friend account but when he checked in the fb log in history he did not find any unusual login and the GC is the same

[sand path]

May I know your country of residence? @short pulsar

[short pulsar]

wait

[night cloak]

You need to try to recover that social media account to access the game again, otherwise, link it to a new social media account to avoid losing your Pubgm game account altogether, @short pulsar.

So someone just logged into your friend's social media account, @hoary pond? Ask them to change their password then?

[hoary pond]

@night cloak he changed all passwords

[short pulsar]

i can show you there go for my account and there change name and country

[night cloak]

Can you access the game, @hoary pond?

[sand path]

Ehh are you from the MENA region? @short pulsar

[hoary pond]

@night cloak yes he is online now

@night cloak but the person who hacked his account is also trying to login therefor he cant stay disconnect

[sand path]

https://discord.gg/pubgm-mena
@short pulsar ask in this server through the language you're comfortable in. We're not able to assist you properly through english.

[night cloak]

Alright, for social media account related issues, do go through the pinned messages in this channel and like I've advised the previous user, look for a message that contains "...My social media account..." it will guide you. In the meantime, your friend should connect his game to a new social media account to avoid losing the game account altogether, @hoary pond.

[hoary pond]

@night cloak how could he connect his game to trust social media account ?

[night cloak]

He needs to connect his game to a new social media platform.

[trim basalt]

After how many days i can buy paint from clan shop

Again