#questions

1 messages · Page 753 of 1

celest thicket
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I have done all of that and the option to turn on or off the death replay isn't there.

night cloak
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Do a routine repair and then put the graphics to balance and then restart the app @celest thicket

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The feature is only available for a few devices right now

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And should be available for more devices in the future

celest thicket
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Ah ok, Do you know when it will be out for other devices?

night cloak
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Most probably in the next update

celest thicket
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Ok thanks for the info.

night cloak
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👍

solemn yacht
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im logged into my phone with my google account if i logged in the emulator with my google account will i lose my account

night cloak
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No you won't lose your account. @solemn yacht

solemn yacht
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have you trie

night cloak
solemn yacht
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ok cool

pseudo lily
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Hello, I'm having a weird issue. My game has extreme but it doesn't take effect when I do select it. I have a Note 10+, the snapdragon version and it was good for over 6 months, 3 days ago I noticed that the extreme doesn't take effect, I do select it but it's still ultra. Installed the game from different sources and repaired it a couple of times and even restarted my phone to default. What else could I do?

solemn yacht
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and will i have the same information on my pubg mobile to the emulator

pseudo lily
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@solemn yacht actually, if your game is saved on your Google account, you can log it anywhere and it will open your account.

night cloak
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@pseudo lily install from the playstore

solemn yacht
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bruh

pseudo lily
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@night cloak I did it 3 times, didn't work. Then tried with apk and nothing worked

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@solemn yacht I was an emulator player then I moved to mobile and I'm still using the same Google account I had on Emulator. If you're using an email on your phone, it's not attached to it. You can still log into another device and have your game. Your settings/controls may be different though but your game data must be the same.

night cloak
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Is the graphics on smooth or above @pseudo lily

pseudo lily
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@night cloak it's on smooth. I used to play on HDR, extreme as my mobile handles it but it's the same on all graphics.

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Low, medium, high and ultra works but when I go to extreme, it saves and everything but it's still ultra.

tranquil viper
night cloak
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It's the frame rates not the graphics @pseudo lily

pseudo lily
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@night cloak, it's the frame rate, not the graphics.

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If I play on HDR, and go to extreme, it remains on Ultra even though the extreme option is selected. I have a quick video where you can see that the fps doesn't change, could I upload it or send it to your DM?

night cloak
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#old with the explanation

pseudo lily
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@tranquil viper I tried looking for information related to that update but there is not information. It could be a hot fix to something critical.

inland plaza
pseudo lily
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@night cloak thank you. :-)

inland plaza
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How to completethis achievement

night cloak
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Each Anniversary Celebration achievement reward can be obtained once a year by logging into the game during the game's anniversary on March 21. @inland plaza

opal trout
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Hello good day is there any support available right now? I hope im not bothering you all, but i need a little help to expedite my case in pubg mobile

night cloak
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@opal trout yeah

opal trout
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@night cloak this is about ban related please bear with me

night cloak
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@opal trout could you explain the problem

unkempt arrow
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I was kicked in between a game🤷🏻‍♂️.

opal trout
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@night cloak so earlier today i just normally playing my classic game with my friends, after a long hours of playing having fun, my last match before it ended i suddenly receive a message on my screen it says "Your data has been change and you been disconnected" when i reconnected it shows that i was ban for 10years, and the reason is "Violation of user agreement" i was hoping for further investigation because as far as i know I didnt violate the 6possibles that they mention, i been playing the game since season 1 and i only use 2devices and all of my purchases of UC is direct ingame and thru razer gold, so i hope you could help me to expedite my case for further investigation

polar marshBOT
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@opal trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solemn yacht
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@pseudo lily so my pubg game account on my phone with my gmail cna also be on the emulator with out a problem

pseudo lily
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@solemn yacht yes, you had the confirmation from @night cloak

solemn yacht
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ok cool

pseudo lily
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Of course you cannot play on both at the same time but yeah, it will have your information.

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Also @night cloak , I installed the KR version and it allows me to play on Extreme with no issues. Just wanted to let you know.

night cloak
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Okay @pseudo lily

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@unkempt arrow might happen because of the unstable internet connection

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What was the new 57mb update for??

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Will there be any statistics about the PMCO ?

solemn yacht
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can you play wiht the mobile withe the emulator or how does it work

night cloak
cosmic gazelle
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Hello,whats new in 77 mb update?

night cloak
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mostly new outfits and bug fixes @cosmic gazelle @night cloak

solemn yacht
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How do I get to emlator chat

storm flumeBOT
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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @solemn yacht.

cosmic gazelle
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@night cloak I cannot see any outfit 🤔

night cloak
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@cosmic gazelle make sure you do have downloaded the resource pack inside the game

solemn yacht
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Hey I don't know how to do that

astral smelt
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Guys, do you have knowledge about gear?

night cloak
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@solemn yacht request for the Emulator role in #discord

solemn yacht
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And when I get it what then

astral smelt
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I need answers about my tablet where i play :(((

polar marshBOT
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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

merry sandal
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😒

night cloak
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@solemn yacht after that you'll be able to ask support for the Emulator based things in there

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@astral smelt could you explain that

solemn yacht
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Ok I ask for the role how long untill then

sand path
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Theres @merry sandal @solemn yacht ask him..he the best GWpinkuKannaPat

left isle
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What is the 77mb update for?

cosmic gazelle
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@night cloak I do have it but I cant see any new outfits?can you share the screenshot or tell where can I find those new outfits?

astral smelt
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@night cloak my 5th gen iPad is crashed, and i have “ghost display”: the screen work fine but the touch is going crazy aiming and cliking buttons like crazy, i cant play with it or use an app normally because that issue, it fix buying just the screen or all the display

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??

sand path
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There's No public information about the update. We'll let you know as soon as we hear from them

left isle
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Ok nyaan... pubgm_yeheboi

sand path
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@astral smelt If display is fine then fixing the ,screen touch will do the job

plush fiber
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My pubgm is lagging over ping 400+

sand path
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That's due to poor network connection @plush fiber

night cloak
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@cosmic gazelle if you're talking about the new update thing . (You gotta wait for an event to pop up)

astral smelt
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@sand path yeah, okay, so i just need to buy a new screen? Not change all the display?

plush fiber
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@sand path then should I stop playing

sand path
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@astral smelt ,most of the screen touches come with the display...better get it checked out in a local shop first

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@plush fiber you'll need to improve your connection to play, unfortunately.

plush fiber
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@sand path it's depend on network providers how could i improve

vagrant forum
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Contact your ISP

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Ask them to fix it

sand path
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@plush fiber you'll need to get a wifi connection.

astral smelt
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@sand path i saw in online stores selling screens and display for iPad separatelly, so, just the screen is about 20$ and complete display 120$

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Dollars*

sand path
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@astral smelt display has no part in the screen input. Get the touch then. But it's hard to repair yourself. I hope you understand that

manic tusk
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I have the razer nari wireless headset and when I use the USB to lighting adapter I can only use my mic or the speakers in the headset not both. Anybody have a way to fix this .?

astral smelt
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@sand path yeah thanks bro, thanks for support about gear

plush fiber
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@sand pathpubgm_omg

polar marshBOT
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@gaunt bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dark horizon
#

Hey where can i play the PUBG Movile Beta?

storm flumeBOT
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You can apply for the PUBG MOBILE beta program here, @dark horizon:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

noble ether
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Why pubg give compensation rewards of classic coupons to everyone

rose sapphire
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yeah me too. 4 classic coupons

noble ether
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Anyone reply for what

rose sapphire
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got anything good handsongaming? XD

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i got a buggy skin which i already had

night cloak
noble ether
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No just silver

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@night cloak can u tell why

night cloak
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Failing to get higher value items for several draws in a row will increase the chance of getting lucky spin vouchers @noble ether

noble ether
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@night cloak it's not my question Why pubg given compensation reward

dark horizon
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why do all 4 classic boxes get? why didn't I get one?

tight oriole
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Hello i am youtuber i want to know to how to get season 13 leaks please help me

night cloak
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@dark horizon check out the mail box

storm flumeBOT
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You can apply for the PUBG MOBILE beta program here, @tight oriole:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

polar marshBOT
#

@unkempt python:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lofty tinsel
night cloak
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it's provided through the global version i guess.

lofty tinsel
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Yes. But why

left crown
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I didn't get

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Nor any update

solemn oxide
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If i kill enemies in tdm will it will be counted?

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With pistol??

sullen elk
frozen schooner
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i got this also what is this for actually???? @sullen elk

sullen elk
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Idk bro

sand path
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Instead of asking. I would enjoy it.

sullen elk
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Wondering the same thing

mild moon
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Hi, I buy UC from Midasbuy but UC not received,

sand path
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As it says compensation.

sullen elk
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Its all silver frags

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No point

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In opening

frozen schooner
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what from compensate from us @sand path

sand path
frozen schooner
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@sand path i search on youtube and many says something has taken away from us and we got this reward is true?

sand path
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@frozen schooner not true. Is something missing?

mild moon
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@sand path midasbuy reply fast or like pubg support ?

sand path
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They reply fast. @mild moon we want our customers to get what they purchased.

frozen schooner
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@sand path no bro i cant tell but i checked all my stuffs are in there place! does they lied??

night cloak
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Pubg pls fix

sand path
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Those are all rumours on YouTube. @frozen schooner

mild moon
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@sand path I pay via razer gold. but UC not received, this is happen first time with me.

sand path
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@night cloak may I know the gun/skin causing this.

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@mild moon contact them with the receipt.

night cloak
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It’s just the scope

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And the energy drink is stuck to my hand

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Even I drank it all

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It’s still there

sand path
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Oh, please add this in #old @night cloak

mild moon
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@sand path done! lets see, I hope I will receive UC today

night cloak
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K thanks

sand path
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Yeah it gets processed in less than 24 hours

solemn oxide
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Can someone tell me please

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Pistol mastery mission will be counted in arcade matches or not?

vagrant onyx
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@solemn oxide yes its will count in aracde match

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Quick Match

proud dagger
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Maybe we got a compensation for the lags and crashes caused during that month

sullen elk
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@solemn oxide yes viper

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Easy to get in sniper mode

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Just get really close to snipers

remote parcel
#

hi guys

night cloak
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@remote parcel hello, do you seek any help?

polar marshBOT
#

@remote parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glass badger
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Why is their a 57 Mb update ?

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Also My friend is Going through an issue whenever we start Any match He Get stucked On Loading screen And When he restart he Got a message like You were killed He restarted his device even repaired his client still it's not working!Any Way to fix this?

night cloak
glass badger
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@night cloak Hey he tried playing through different Network too but the problem is not Fixed

night cloak
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the different network must be a better network.

fallen bough
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My device is lagging to much what can I do my bro has 2 GB phone n he is able to play better tn me v are using same nw what to do

night cloak
glass badger
fallen bough
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I have done all the things this is the 3rd time I have installed

glass badger
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Here's his Ping

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Still he got stuck at loading screen

autumn hull
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Can i get link to pubg beta ios discord server?

night cloak
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@autumn hull you can get the link for beta tester from #news

fallen bough
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Iam unable to rush

autumn hull
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@night cloak it's not there

night cloak
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@autumn hull scroll up, you'll get it.

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What's the new 57 mb update about?

wanton goblet
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Any new update came today ?

night cloak
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@night cloak you can read the patch notes.

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Where?

sand path
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There's No public information about the update as well as the compensation. We'll let you know as soon as we hear from them

sand path
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@fallen bough you may want to switch to PUBGMOBILE LITE, that is if it's available in your region.

hearty cipher
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@polar marsh hola, me han borrado de facebook y tenía mi cuenta estaba enlazada, quería saber si hay alguna manera de recuperar el dinero que invertí o si me pueden devolver la cuenta

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @hearty cipher. Refer to #613267301243944960 for language channels.

echo crypt
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@sand path everyone not get that update only some get update .. only 4 friend of my got that update why not ne ?

night cloak
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You will get the update @echo crypt

echo crypt
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@night cloak approx time ?

night cloak
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@echo crypt not sure

visual flower
#

My pubgm beta cannot update i reinstalled it and it just fails to

night cloak
#

@night cloak might be because of your internet speed is too low or something

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Restart the game game and check @night cloak

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@visual flower did you mean that you can't download the beta

visual flower
#

Yes

night cloak
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Try a different browser @visual flower

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Other than Chrome

visual flower
#

I tried on samsung browser and tap and many others

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Tap is like a play store

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Still doesent work though

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XD

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Good joke but i wanna see the update

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Ill try some stuff then brb

sand path
#

@visual flower send a screenshot of the download file showing its size.

polar marshBOT
#

@strange vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lofty tinsel
#

Is there ingame update today?

stiff ginkgo
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Yes

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57 mb

shy pasture
#

At what rank am i if it shows top 2%?

sand path
#

Top 100k

lofty tinsel
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@stiff ginkgo I didn't receive it yet. What is contains?

sand path
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It goes as low as 0.1%

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Then top 10k

stiff ginkgo
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Dunno

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Game seems as it was

lofty tinsel
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@stiff ginkgo u Android or iOS ?

stiff ginkgo
#

Android

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @lofty tinsel:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

visual flower
spare quiver
#

Is it possible to actually get support from pubg mobile or am I only going to get automated responses?

onyx cairn
#

Wrong download link. @visual flower

visual flower
#

Man i got it from this server

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It should update by itself

onyx cairn
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Kindly use the updated one provided in beta servers.

visual flower
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Where do i get it then

onyx cairn
visual flower
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Ok

sand path
#

You need to be a beta tester to download the beta version officially @visual flower

visual flower
#

But i was using beta for a long time until now

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @visual flower:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

visual flower
#

Since season 8 or 7

#

Feelsbadman

sand path
#

You might be, but unofficially

night cloak
#

Beta is now a closed beta and only available to certain people volunteered to test it. Feel free to use the link above to register for the beta, @visual flower.

visual flower
#

I did register but idk if i was chosen

spare quiver
#

Can anyone explain that? 3 people and a random all couldn't get in, happened twice in a row

kindred zephyr
#

When I logged in today I got 2 premium crates as compensation the problem is I don't know what this compensation is for any one have any idea about this?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @kindred zephyr:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

kindred zephyr
#

Ok

polar marshBOT
#

@spring stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lethal blade
#

I cannot hear my teammates while playing pubg can anyone explain why? And also I did everything I could, made my microphone on, put up the volume and yet I still cannot hear my teammates but in lobby I can see the microphone next to there name but not during a squad match can anyone please suggest anything? I’m on ipad, is there some IOS bug for mic, because before I could hear them perfectly.

night cloak
#

@lethal blade perform a routine repair and if you're using wireless headphones, reconnect them to the host device.

bold siren
#

Are you using any headphones or earphones, @lethal blade?

lethal blade
#

@bold siren I tried using earphones still wouldn’t work

night cloak
#

I can’t get the achievement terminator on tdm even tho I’ve killed 20 people and not died once and I killed the last guy

lethal blade
#

@night cloak alright I’ll try that

night cloak
#

@night cloak make sure you've properly read the requirements for that achievement.

lethal blade
#

@night cloak routine repair hadn’t done anything I can’t hear my teammates

night cloak
#

and did you do the next step?

lethal blade
#

I don’t use wireless headphones

night cloak
#

can you try changing your headphones?

lethal blade
#

Wait @night cloak it does work thanks!

night cloak
#

you're welcome!

fallen adder
#

Is there any news on pubg removing aim acceleration?

night cloak
#

did you mean aim assist?

fallen adder
#

Aim acceleration

#

Or having the option to remove, the faster you move your screen, the more you’ll turn

polar marshBOT
#

@pliant merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hi Pubg Mobile officials stole my 575677797 id account can you help me?

sand path
#

Who stole ? @night cloak

night cloak
#

Arabic

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Ok thank you

steep ridge
#

Hi my name is Srikanth my ping daily 400 can you help me please

#

@polar marshhelp

night cloak
#

@steep ridge yes,what's your issue?

steep ridge
#

@night cloakping problem

night cloak
#

@steep ridge move to a better connection and make sure you're using a low traffic isp.

storm flumeBOT
#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @main leaf:

:white_small_square: http://bit.ly/37Lgfbm

steep ridge
#

I'm now work In Saudi Arabia but I'm playing Asia server that is my problem my friends all ar playing Asia

night cloak
#

@main leaf copy the channel link and post it on the link mentioned above

#

@steep ridge maybe you could play in someother server with low ping

pliant merlin
#

Hello sir My name is DrAlarbi
ID: 5223363635 I have a problem

night cloak
#

@pliant merlin state the issue

polar marshBOT
#

@pliant merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cobalt trench
night cloak
#

@cobalt trench after the end of this season.

cobalt trench
#

Ok

night cloak
#

@cobalt trench you don't have to tag the community teams

cobalt trench
#

Ok @night cloak

#

Sorry

nocturne fiber
#

I lost 39 points from a match that I couldn’t get into. This not only happen to myself but my other teammates. How do I report this?

cobalt trench
#

and do I have to be crowned at the end of the season or if I was crowned during the season is it ok? @night cloak

lyric fox
#

i want to say something about hackers, when one player use hacks and kill me i have tu report 2 o 3 times to the system knows that i reported. now begin again to be more hackers in the game, the most hacks i saw are wallhack and aimbot. sometimes I think it's not worth reporting

night cloak
#

@cobalt trench once you reach crown, you'll receive the title after the end of the season, you don't have to be crowned all through the season's end.

cobalt trench
#

Ok Thank you very much ! 😀 🙂

violet mist
#

Is there a change in the new 53 MB update?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @violet mist:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

alpine mural
#

My PUBG account was hacked and now i am using my account but the hacker linked his twitter account with my pubg account and now he can login to into my account. what should i do?

storm flumeBOT
#

Please refer to subpoint #2.5 in #faq for further information, @alpine mural. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@hushed pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steep ridge
#

@night cloak my friends all are playing Asia server my all playing game ranks also Asia

#

Please help me bro daily ping 400 Asia server

sand path
#

@steep ridge its connection issue

#

Try

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Use the nearest server with low ping is the only option for you right now @steep ridge

steep ridge
#

@night cloak my all ranks in Asia bro

night cloak
#

Maybe you could follow the above faq mentioned by the bot @steep ridge

amber cedar
#

@Abin_Rock47#385my friend got 4 classic coupon and he not got 50mb update and in achivement also showing 5 classic coupon .

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @amber cedar:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

nova shell
#

Hi, can you help my official account for the second time in a row? It is prohibited for a week. The reason is an alliance. I did not ally and did not play with any cheats. I swear to you, why is this problem? Please help me. This is the deception of the cheaters. They kill me and they enter his card. We are committed to politics and laws.

amber cedar
#

Ok

polar marshBOT
#

@nova shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wintry storm
#

Why we got compensation ???

night cloak
#

Hello I lost 20 merit without doing any thing to my team it was a uaz explosion caused by one of my team and i have the proof what should I do

blissful mountain
nocturne fiber
#

I lost 39 points from a match that I couldn’t get into. This not only happen to myself but my other teammates. How do I report this? How do I get my points back?

silent basin
low tide
#

Heeloo ,, I have an issue regarding PRIME PLUS Subscription in my Game .. I have bought prime plus few months ago but it got canceled and i now can o longer see Prime Plus icon or even prime plus bp buy tab in my game. can anyone tell me what is the issue:

#

and my game id is 518465112

whole quest
#

Hi,pubg mobileteam. I am in love with your game. It is realistic and fun to play with friends when I am free. However, I live in Australia and the PING to the Asia server is HIGH(150ms-180ms). Can you guys please add an Oceania server? Keep improving your games!! Thank you.

storm willow
#

@low tide contact ingame customer support.

#

@whole quest please post in #old

whole quest
#

Sure

storm willow
#

@blissful mountain try waiting for few hours/ restart app. If that doesn’t make any difference, contact ingame customer support.

#

@night cloak No issue on 20 merit negative. You can play classic and reach 100.

lament slate
#

Can any one help me please?
I just have a few questions

vagrant onyx
#

Hey what is it @lament slate

plain sandal
#

Are there different lobbies for ipad and Mobile players?

storm willow
#

No @plain sandal

night cloak
polar marshBOT
#

@lament slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blissful mountain
#

@storm willow ok thanks

storm flumeBOT
#

Please refer to subpoint #5.3 in #faq for further information, @lament slate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Please refer to this channel's pinned messages for further information, @wintry storm:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

modest ibex
#

Hi can i post about Emulator

#

I hve asmall issue

#

May i ask what is this.

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @modest ibex.

modest ibex
#

Emulator

lyric fox
#

@modest ibex , what emulator do you use ?

modest ibex
#

Gameloop

nocturne fiber
#

I lost 39 points from a match that I couldn’t get into. This not only happen to myself but my other teammates. How do I report this? @storm willow

storm willow
#

@nocturne fiber report ingame

night cloak
#

How can I download PUBGM beta

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak
#

Ok

solar turret
#

my facebook account has been like this for days and it does not improve I have 70 level pubg mobile account please help me

storm willow
#

Do you have another linked account ? @solar turret

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @solar turret. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

hey @storm willow

storm willow
#

@night cloak did you fix your display 😄

solar turret
#

@storm willow gmail

storm willow
#

use that @solar turret

night cloak
#

i sent u a request yesterday

#

i didnt fix it @ storm bresker

solar turret
#

@storm willow my phone is not entered with ios gmaille

storm willow
#

Oops @solar turret contact customer support and explain the issue

solar turret
#

Where can I apply? @storm willow

storm flumeBOT
#

You can contact the customer service via the game settings, @solar turret. Refer to subpoint 5.3 in #faq for further instructions.

storm willow
solar turret
#

Okay

golden talon
#

WTF pubg mobile I lost all my money and you lot did not give a single red Item

haughty wolf
polar marshBOT
#

@haughty wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

golden talon
#

@polar marsh what about me

#

I need something to be done

vagrant onyx
#

@golden talon what you mean

golden talon
#

I spent 50,000 UC and all I got is shoes and silvers for redeem

#

At least 1 red item or anything good

sand path
#

Contact customer support in game for item related issues. @golden talon

night cloak
#

How come the April bonanza isn’t showing for me ? Is it not out yet I’ve brought uc but no crate

sand path
#

Its India exclusive event @night cloak

night cloak
#

Oh that’s a shame @sand path

golden talon
#

@sand path I did but nothing happened

nocturne fiber
#

@storm willow where do I do that? The match is already over.

sand path
#

Only customer service can help with purchase related issues. @golden talon

solar turret
#

@storm willow I sent an e-mail to me from in-game support, said in-game support did not work I can help you.

amber cedar
#

Hello

#

Is anyone here.

bold siren
#

Hello, how can we help you?

#

Please drop that in #old, @amber cedar.

eternal arrow
daring lichen
#

PUBG ACCOUNT TERMINATED

I am unable to login to my account it's showing your account has been disabled for violation of PUBG MOBILE guidelines.
But I had not done anytime wrong on my account I follow every guidelines and terms care fully thank you

Account id 5149205611

eternal arrow
#

But To Get Those Both Outfits I Need 370 Tokens But Event Is Only For 11 Days How Will I Get 370 In 11 Days?

storm flumeBOT
#

Please refer to subpoint #2.12 in #faq for further information, @daring lichen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

amber cedar
#

@eternal arrow u cant get 100 also🤣

daring lichen
#

PUBG ACCOUNT TERMINATED

I am unable to login to my account it's showing your account has been disabled for violation of PUBG MOBILE guidelines.
But I had not done anytime wrong on my account I follow every guidelines and terms care fully thank you

Account id 5149205611

vagrant onyx
#

@eternal arrow maybe there is on there way to buy Tokens

#

Like the game want you to spend money

eternal arrow
#

@amber cedar Lol Yea 🤣

#

@vagrant onyx trash event then..

night cloak
#

@daring lichen could you send a screenshot

amber cedar
#

game will not give u anything special without spending money . @eternal arrow

polar marshBOT
#

@daring lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bold siren
#

Feel free to have conversations in #pubg-mobile & #chat, @eternal arrow & @amber cedar.

amber cedar
#

Why extreme fps is not available in my device. @bold siren

bold siren
#

It's not supported on any device, yet.

amber cedar
#

I am talking about smooth extreme @bold siren

night cloak
#

Maybe your device doesn't support that

amber cedar
#

Sd 720g not support extreme .wtf

night cloak
amber cedar
#

Tell me why pubg not give back uc .if that was there error in spending. @night cloak

#

My 150 uc spend due to their error and i not got back.

sand path
#

It's not their error that your network lagged @amber cedar

storm flumeBOT
#

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT
#

@snow river:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hardy temple
#

@sand path can you send me that steps images again about the account hacked issues

night cloak
#

how can i get ultra sound

sand path
vagrant onyx
#

@night cloak you have to download it

night cloak
#

my phone support it when i click on it it says download audio file

#

how to download it

sand path
#

So download it @night cloak

#

Setting > audio

night cloak
#

game settings?

sand path
#

Yeah

#

It's around 80Mb

#

The progress bar doesn't show up but give it 5 mins and it will be downloaded

#

And you need to restart after applying

vocal iris
#

57mb what have pubg added to game?

night cloak
#

@vocal iris check pinned message

#

Hi

#

My synergy with my friend was7000+ and suddenly it has become 170 idk how @polar marsh

minor gorge
#

@TheShield#0517 What's that kind of pubg?

#

@TheShield#0517

night cloak
#

@night cloak after unfriending the synergy will resets to zero

#

I didn’t unfriend him

#

Please help me

#

I want him back standing beside me with 7000 synergy

#

Plz

hardy temple
#

@sand pathhow do they know to stop the access of google

#

because there is no option to tell them remove Google account access @sand path

polar marshBOT
#

@strange sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

barren scaffold
#

My merit dropped and i didn't even do anything

#

It was a glitch that we were all killed while i was driving

sand path
#

@barren scaffold one of your teammates might have clicked on yes

barren scaffold
#

Yes i guess and my merit dropped to 10

sand path
#

Play solo classics to improve merit

barren scaffold
#

Yea I'm playing, till now it has increased to 33

#

😔

night cloak
#

@sand path plz help me with my issues

sand path
#

Your friend must have removed you. @night cloak.

gritty glade
#

What is new in Update 57mb?

night cloak
#

Check pinned message @gritty glade

gritty glade
#

@night cloak

Thanks bro

tall rover
#

Hello

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @tall rover. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@tall rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

scenic tapir
#

Can u help me when I am playing a game in pubg sometimes in my screen its showing loading

#

And I can't move

sand path
#

Network issues @scenic tapir

scenic tapir
#

This have never happened to me before

night cloak
#

Unstable internet connection

scenic tapir
#

Okay

#

Thank you

storm flumeBOT
#

You can contact the customer service via the game settings, @flat wing. Refer to subpoint 5.3 in #faq for further instructions.

storm willow
primal moth
#

Please help me

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @primal moth. Remember to read through #faq before asking questions in the support channels.

flat wing
#

I loosed too many points , we played with my team like 4 matchs . All good then when we started the 5th one its doesnt start the game and its stay like this .. ( my app is repaired ) and after 10 mins it says :" you have been killed last round " and happened to mz 2 times.

polar marshBOT
#

@primal moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

regal pond
#

Please help me

night cloak
#

Please do state the issue @regal pond

regal pond
#

My account banded after report for hucker

night cloak
#

Could you explain that with a screenshot @regal pond

regal pond
#

Please help

polar marshBOT
#

@regal pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

timber pecan
#

Hello there just a quick question.What’s happened with the arctic mode it’s supposed to start this season, but doesn’t have any news about at least I haven’t saw any.

night cloak
#

On April 16th @timber pecan

flat wing
#

I loosed too many points , we played with my team like 4 matchs . All good then when we started the 5th one its doesnt start the game and its stay like this .. ( my app is repaired ) and after 10 mins it says :" you have been killed last round " and happened to me 2 times.

lofty silo
#

my bonus challenge redeem shop is not refreshing. please help me

night cloak
#

@flat wing just restart the app atm

#

@lofty silo restart the app and check the problem exists or not

flat wing
#

@night cloak restarted the app more than 10 times , qnd its not o ly me

lofty silo
#

yes i try it. but same ishhu

solar current
#

What the message "compensation" means. My brother got it and 4 classic crates in it but i didn't why and how?

night cloak
#

@solar current check pinned message

#

@flat wing you do have posted the issue on #old right

solar current
#

The latest one?

lofty silo
#

hello how solve my redemption problem

meager scarab
#

@night cloak hai hai,
I got a mail in game with 4 classic crates can you tell me why?
It says compensation only 🗿

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @meager scarab:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

meager scarab
#

Okei nero

dark horizon
meager scarab
#

@dark horizon only some got

#

Some lucky or unlucky players maybe

solar current
#

How I can get these crates? I need to update but it didn't show that

sand path
#

Stay tuned for the announcement.

#

There's a reason only some got it

solar current
#

Uh so i am unlucky

sand path
#

Did you rate the items in the rating section? @solar current

solar current
#

How much?

#

500?

meager scarab
#

I rate 1 pubgm_kappa

sand path
#

No idea

#

Then

#

Let's see what they say

meager scarab
#

I bought that 81 uc crates pack yesterday and rated 1

solar current
night cloak
#

Yep

mild spade
#

And he did not get it is been 3 days I'm still waiting what's going on...

sand path
#

@mild spade you mean the uc wasn't added to your account?

mild spade
#

To my son's account....

solar current
#

@night cloak how much items i need to rate?

night cloak
#

Not sure about that @solar current.
Even though there's an achievement for rating things

solar current
#

I know

mild spade
#

I did get it in my account but when I send it to my son accounts it was not added

sand path
#

@mild spade was the money deducted?

mild spade
#

Yes it was

sand path
#

Theres no option on playstore to send uc to another account

#

The uc must've been deposited to your account again @mild spade

solar current
#

Maybe switch to your son's account and buy it from there @mild spade

sand path
#

Go to
pubgmobile.com
Click on purchase
Enter your son's character ID
The uc will be mailed to his account.

sand path
#

And if the uc wasn't added the second time. You may contact play support with receipt

mild spade
#

April 7

outer yarrow
#

@here please i need help urgently

solar current
#

What do you need?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @outer yarrow. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@outer yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mild spade
#

@sand path it only gives me the option to buy it again.....

sand path
#

@mild spade so you want to contact Playstore support?

#

Or add uc to your son's account

mild spade
#

Okay thanks

sand path
#

????

mild spade
#

Contacting playstore for missing UC

sand path
#

Contact them with the receipt.

#

And you can add uc to your son's account by going to
pubgmobile.com and clicking on purchase.
Then enter your son's accurate character ID
Then select payment method.
The uc will be mailed. @mild spade

mild spade
#

Okay will do.. so why do it give the option to send UC tho the pubg mobile game.... doesn't work???

solar turret
#

my facebook account is like this i cant log in my pubg account please help

night cloak
#

I have a issue

#

On pubg m global

#

Everytime I try to join a team match it will stay stuck on the loading screen

dark horizon
#

is there a way how I can get the 4 boxes?

onyx cairn
#

No, it is a compensation for certain players, only.

lethal sierra
#

Is there a parachute that you can buy that gives you speed?

night cloak
#

My account has been frozen

crisp sundial
#

@lethal sierra No there is nothing like that

#

@night cloak Just try to restart the game

#

@night cloak It maybe your network connection problem check it and then try

#

Hope this will help 🙂

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

my account has temporarily frozen for 2 months.id:5210691051

#

Could support help in this situation

polar marshBOT
#

@crisp sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

I have a good connection

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

remote furnace
#

Got stuck on loading screen. Was not able to play and got points deducted. That is lame

full haven
#

!Beta

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @full haven:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

bold siren
#

You should restart your game when it happens, @remote furnace.

remote furnace
#

@bold siren Restarted it 3 times no luck

#

@bold siren forced close and all. Happened to me twice

bold siren
#

Make sure to have stable internet connection when you're playing.

night cloak
#

One Man Is Hacking and selling hacks please ban him he has many accounts

#

he has server with 300+ servers

#

k

upbeat tinsel
#

I want rename card in pubg please

night cloak
#

@upbeat tinsel xD

upbeat tinsel
#

@night cloak pls bro help me

night cloak
#

Umm

upbeat tinsel
#

@night cloak please request

#

You are my best friend

night cloak
#

😆

#

i dont have

bold siren
#

No conversations here.

night cloak
#

k

remote furnace
#

@bold siren i dont hav any connection problems. Started having problems with the new update

bold siren
#

Try repairing your client.

muted drift
lethal mango
#

i need help regarding a emulator error

#

it was working just fine then i tried to install google play on it and it bugged

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @lethal mango.

lethal mango
#

there aint no react roles

storm willow
#

@lethal mango please request an admin in #discord to manually assign that role

cosmic gazelle
#

What was the reason of compensation

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @cosmic gazelle:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

quartz wave
#

Are there any flaws in Death Replay...Sometimes it doesn't show ...If I spectate opponent and the match ends DEATH REPLAY doesn't appear..
The other way ...If I click on DEATH REPLAY first I can't spectate enemy after that..May I know if it's happening for everyone or just me?

sand path
#

@quartz wave death replay is still in its early stages... feedbacks for it are welcomed in #old

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @nimble basin.

sick shale
#

@cosmic gazelle I'm not about this but there was a bug which caused a loss of crates...

quartz wave
#

@sand path Okay thnx

whole grove
#

H

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @whole grove. Remember to read through #faq before asking questions in the support channels.

cosmic gazelle
sand path
#

It has always been there. @cosmic gazelle

cosmic gazelle
#

@sand path is it lol ok thanks

toxic sage
#

How can I get in contact with an administrator of PUBG?

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@jolly pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

serene birch
#

In game support is pointless, why even have it if they don’t use it to help???????

#

Scripted rubbish pointing to faq then closing the chat

#

Got time on my hands..... might as well start a video blog of how much of a joke it is.

toxic sage
#

How can I get in contact with an administrator? The NA servers aren’t working properly. It keeps getting stuck in the loading screen. All my friends in games are having the same issue and we keep losing 35 plus points due to the crash. My player is 5132919922

serene birch
#

How can I get in contact with an administrator? The NA servers aren’t working properly. It keeps getting stuck in the loading screen. All my friends in games are having the same issue and we keep losing 35 plus points due to the crash. My player is 5132919922
@toxic sage don’t hold your breath.....,.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @serene birch. Remember to read through #faq before asking questions in the support channels.

blazing echo
#

Hello pubg support
My account of facebook has been disabled so my pubg account can’t disconnect from facebook account , please tell me the solution for this problem .

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @blazing echo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

serene birch
#

We are unable to provide assistance if you do not ask a question or state a problem, @serene birch. Remember to read through #faq before asking questions in the support channels.
@storm flume 😂 good one. Nobody helps even with information

sand path
#

That's a bot. @serene birch

serene birch
#

That’s sarcasm.......

sand path
#

Ahh the victor guy

serene birch
#

Ahh the victor guy. Yes!!
@sand path

sand path
#

I dont have any clue about it tooGWmythicalFeelsSadMan

serene birch
#

Had 2 more in game support chats closed without help.....

sand path
#

You need to say no they didn't help when they throw the faq @serene birch

blazing echo
#

My answer didn’t answered yet.

serene birch
#

Have. Total of about 7 chats so far. They eventually get back with some rubbish faq answer... then close the chat. > You need to say no they didn't help when they throw the faq @serene birch
@sand path I

sand path
#

GWmythicalFeelsSadMan I honestly dont know. Maybe put a brief report in feedback about it and tag Error 403 @serene birch

serene birch
#

Thank man. Will do
@sand path

sand path
#

Be clear that your victor is level 10 and you have voice packs unlocked. But after every restart it resets itself and locks again. @serene birch

#

And you have even uninstalled and reinstalled the game.

serene birch
#

👍🏼

flat wing
#

Pls ,,
Tell them that
Somone lost his connection , and a game started .
And he clozed the game . Why he loose points , wtf is that ?
And why we play many games we get +5 .. +25 max
And only loose 1 game we loose 40 points wtf?

sand path
#

That's how it works at high tier. @flat wing otherwise everyone would be conqueror.

night cloak
#

It's all based on kill and survival and healing ratio

sick shale
#

Play a game with top 100 on server and you'll get ez points

plain sandal
#

@sand path is there need to report Bugs of acrade /amusement park(whatever u call it ) in which we get stuck as it getting removed soon

sand path
#

Bug reports are always welcomed

storm flumeBOT
#

Hello, !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

night cloak
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak
#

i just want a smoother experince on gameloop

#

i have the specs

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

night cloak
#

How can I get ittt I’m not espagnol

#

Each Anniversary Celebration achievement reward can be obtained once a year by logging into the game during the game's anniversary on March 21. @night cloak

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @tame plume. Remember to read through #faq before asking questions in the support channels.

sick shale
#

@night cloak Simply login after 346 days and collect first reward

sand path
#

Account once linked cannot be unlinked. @tame plume

night cloak
#

Ah ok

toxic sage
#

Any administrator?

night cloak
#

@toxic sage not an administrator but you could state your issue here

toxic sage
#

NA servers aren’t working properly. As of today, I keep getting stuck in the lobby and it will not allow me to get into the match. I have checked my internet connection and it’s working. All my friends are also having the same issue. We just keep losing 35 points each time. It’s a pain because I am very close to conqueror.

brazen osprey
#

Hi

toxic sage
#

Very impossible to speak any administrator in here or on the game customer server.

sand path
#

@willow peak DM me the cheater details.

hallow atlas
#

Is it possible to add twitter on your account if you already have Facebook and Google play linked in becaude on emulator its not working with facebook login

blazing echo
#

فش ذكر في بوبحي يحكي معي

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @blazing echo @tame plume. Refer to #613267301243944960 for language channels.

storm willow
#

Is it possible to add twitter on your account if you already have Facebook and Google play linked in becaude on emulator its not working with facebook login
@hallow atlas
Maximum of only 2 accounts allowed

surreal portal
#

How much risk in gfx tool ?

storm willow
#

What’s the issue ?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @surreal portal.

ivory vapor
#

A 12 yr old reported me for nothing and i got merit loss he was continiously bombing me and knoced me down .... My teammates revived me back and he knocked me again n again trying to kill me and when i knocked him bc of my frustration and then he got killed by me by my fault and then he gave me merit loss and reported me unnecessarily.

storm willow
#

@ivory vapor you can play classic and restore your merit points @ivory vapor

ivory vapor
#

@storm willowyh ik but he reported me

#

When it was all hi fault

#

His*

surreal portal
#

I'm having heavy laggy game. So i need to use gfx.
Can i use it? Is it safe ?

#

@storm willow

storm willow
#

Already answered @surreal portal

#

@tame plume only English

hallow atlas
#

Can i then remove my Google play nad if u can how

polar marshBOT
#

@ivory vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@tame plume do you have another account linked ?

polar marshBOT
#

@surreal portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@hallow atlas you can revoke access but you may not be able to link another account. You will be restricted to use Facebook alone.

storm flumeBOT
#

You can contact the customer service via the game settings, @tame plume. Refer to subpoint 5.3 in #faq for further instructions.

storm willow
#

Contact customer service for further concern. @tame plume

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @tame plume @blazing echo. Refer to #613267301243944960 for language channels.

night cloak
#

@blazing echo English

storm willow
#

Next time you both will get mute for using non English

blazing echo
#

Ok bro

night cloak
#

Players are facing very high ping 👀 like every player of my clan

#

It's game issue can't blame isp

oak tartan
#

My account is hacked and there is no way to get it back from social media or ingame, help

sour grotto
#

Character ID : 5739317949

Username : 亗FSBRUSSIA亗

KD : 24.60

Bullet Cheats

Auto Aim

Speed Car

Run fast

static apex
#

I redeemed 1000 coins from the bonus challemge shop for the 100uc box but never received it what kind of scam is this

sand path
#

The system detects these, you will be refunded via mail in 6-7 hours. @static apex

static apex
#

oh okay thank u

mortal patrol
sour grotto
#

I took 6 hours and don't know why @mortal patrol

sand path
#

@sour grotto you can dm me the report.

sour grotto
#

@sand path

sand path
#

??

sour grotto
#

Where do I see the report? @sand path

sand path
#

You wanna report a cheater?

#

You'll need
1 In game name
2 Numeric iD
3 Video evidence @sour grotto

polar marshBOT
#

@sour grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pearl blade
#

When will I stop getting this

#

Every time I get this, it's when I kill somebody

#

I already tried using DNS Changer to use Google DNS

#

And also my date and time is network provided

#

What else could be the problem?

#

Please help me

sand path
#

Rooted/jailbroken? @pearl blade

austere pagoda
#

I have GTX 1050 Ti 4GB Graphics card but......In PUBGM I get only HD mode...why not HDR and Ultra HD

#

@sand path ??

pearl blade
#

@sand path. Nope

chrome pendant
#

Hello

#

Hello

#

I have a problem I didnt recive the 80 mb update

#

Onley 17 mb update

pearl blade
#

@austere pagoda can you stop asking it here? Go to #emulator-support and stop spamming it ffs

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @austere pagoda.

chrome pendant
#

Hello sum one can help me

sand path
#

@pearl blade device?

chrome pendant
#

Hello

#

I didnt recive the New update

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @chrome pendant:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

chrome pendant
#

Ok

austere pagoda
#

🇪 HDR/ Ultra hd not coming

dark horizon
#

@onyx cairn okay for what kind of players? what kind of compensation do they need? And where's the compensation for those who constantly play against hackers? I also get no compensation if I score against hacker minus points. I don't get any compensation

pearl blade
#

@Somefperson#1214 redmi note 8

#

@sand path

polar marshBOT
#

@strong musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@signal sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Can anyone send me the link of the online report

amber pumice
green vine
#

The game after each update continue to lag i have 6gb snap dragon phone and the game laging especially when encountering players .. pubg after 2 years until now didnt make solution for lag unfortunately instead of fixing hacks and bugs the just work on skins and how to make money

sand path
#

@night cloak if you have video evidence dm me

vagrant onyx
#

@green vine refer it to #old

cinder prism
#

i have a problem my account is linked to google play games and facebook but my facebook got deleted and now i have an iphone so i can't use google play games how can i unlink my old facebook and link my new account?

vagrant onyx
#

@cinder prism that is not possible to play on iphone
And you cant unlink

cinder prism
#

what can i do now?

vagrant onyx
#

@cinder prism your only opening is to get android device

kindred zephyr
#

I got 2 classic crates as compensation but I don't know why?

vagrant onyx
#

@kindred zephyr they give it to some people

#

Mostly

cinder prism
#

@vagrant onyx so i should buy an android device to access to my account ?? there's no solution ?? i only have iphone now

sand path
#

That's the only way @cinder prism

proud badger
#

They do ONE quick update now I cant play
Keeps saying bs like no server response

shadow ivy
#

My pubg mobile account linking social media was stolen can I recover it

#

?

sand path
#

If you can't log in to your account, then its lost. @shadow ivy

earnest mortar
#

Hey can I link my account to another fb address?

#

@knotty hamlet NO

bold siren
#

Is your account already linked to a Facebook account?

earnest mortar
#

Yes but can I change the address if I want to?

bold siren
#

Unfortunately, no.

#

You’ll have to make a new account.

earnest mortar
#

Damn, ty

tidal wasp
#

I want to report a player but it was on a TDM match and I can't write down his name,I only have a screenshot

little forum
#

@tidal wasp go to career results click on report option below u will get a icon click on that u can have his character id

tidal wasp
#

Oh thx

little forum
#

@tidal wasp u can report the guy in-game or if u have any video proof use #cheater-reports

tidal wasp
#

No video cause my game crashes

little forum
#

Use in-game report or refer to sub point 5.1 in #faq
@tidal wasp

storm flumeBOT
#

Hello, @tidal wasp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

prisma tangle
sick shale
#

Might take some time to refresh

serene birch
bold oxide
#

i have problem , when i want to send popularity for my friend tell me ( filed to send gift ,the target has blocked you) and im not blocked on the account anyone can slov that :)

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @bold oxide.

night cloak
#

Anybody got the 53 mb in game update?

sick shale
#

@night cloak yes

surreal geode
#

When's the survival mode coming out?

sick shale
#

16 April, if you mean the arctic mode

frigid depot
#

When is the Africa server coming?

uncut badge
#

Can anyone help me with 60uc

sick shale
#

@uncut badge what happened

uncut badge
#

I can't wait to buy the royal pass.
But i need 60 uc only.
I love that 100 rp dress (male)

frigid depot
#

@sick shale??

sick shale
vagrant onyx
#

@surreal geode its take time

uncut badge
#

@sick shale ok am sorry bro

surreal geode
#

How do I get conqueror, what's the best way to earn the most points?

frigid depot
#

When is Africa server coming?

surreal geode
#

I win matches with 10-14 kills in ace tier only get around 15-25 points

vagrant onyx
#

@surreal geode survive , reach top 10 ( 10 alive or less ) , healing , killing

#

Thats you gain you more point

#

if you play solo

vast sequoia
#

why can’t I invite people into this server?

storm flumeBOT
vagrant onyx
#

@vast sequoia use this link

surreal geode
#

Does more damage increase points?

vast sequoia
#

Thanks

sick shale
frigid depot
#

Why Noone is answering my question?

surreal geode
#

Ok thank u

vagrant onyx
#

@frigid depot there is no more info about the Africa server yet

frigid depot
#

@vagrant onyx that was very helpful.

surreal geode
#

Is erangel V2 coming to mobile ?

vagrant onyx
#

@surreal geode yes it is coming

#

They are working on it

surreal geode
#

Are they gonna do patch where they remove stuff from game cos the game is like 5gb rn

vagrant onyx
#

@surreal geode no more info about this

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wheat pumice
#

Hello when i launch the game i dont hear my teamates speaking

#

I have tried with both speaker and earphone and the same problème keep showing off

rotund trellis
#

My game has no sound

blazing saddle
#

@wheat pumice Can you check if you have microphone permissions enabled in the device settings?

wheat pumice
#

Already checked its enable

woven moat
#

I waana talk with Pubg maneger

ocean hawk
#

How do I make sure this does not happen again?

gleaming thicket
#

This happened to me 3 games in a row

#

I love this game but at this point it is bring more frustration more than enjoyment

#

I played through the freezing PUBG at least I was able to get back into the game

#

This is showing that PUBG doesn’t value our time

ocean hawk
#

This is occurred from it .

#

Never in the match

tranquil viper
#

Match server timeout. I lost -15 points. Not fair. I never even got to enter the match. I need my points back. I am trying to push. #NOT FAIR

blazing saddle
#

@tranquil viper Server timed out issues are directly related to network issues. Make sure you are are connected to a stable internet connection before you start matchmaking.

tranquil viper
#

@blazing saddle I am connected to a commercial grade internet. None of the other devices have had any connectivity issues. My teammate had the very same issue as well along with me. I've never faced it before.

blazing saddle
#

Kindly contact the in-game customer support team for further queries, @tranquil viper.

tranquil viper
#

@blazing saddle look at the other 3 players before my post, they have the same issue

left jolt
#

North America server?

tranquil viper
#

@left joltyea North America

left jolt
#

Ah indeed!

spare quiver
#

@blazing saddle it's happening to a lot of people, happened to all 3 in my group this morning, twice in a row. it's 100% a server issue on the games side. And as far as contact the in game support, already tried that not only was it a complete waste of time, it was dismissive and borderline insulting to the point I'll never give these people another penny.

tranquil viper
#

@spare quiver I've lost -27 points to this crap already. As it is the hackers have made me lose so many, and now this. I need my points back. @blazing saddle

blazing saddle
#

As I said, if you feel it is a server sided issue and you should be compensated, contact the in-game support for it.

tranquil viper
#

@blazing saddle I'm pretty sure they won't respond, but can you please walk me through, where I can find that option in game?

spare quiver
#

@blazing saddleas I said in game support is worthless

#

It's actually a window into the amount tencent cares about anything besides the customers money, which is clearly zero.

ocean hawk
#

Customer service didn’t help me

#

This needs to be fixed . ASAP.

night cloak
#

Why does my game not load

#

It’s stuck in 3/4ths of it

#

And I have full bar of connection

whole quest
#

Fix the ping in the asia server!!!!!!!!!

night cloak
#

Hey there, I just updated my game today and it reset all of my controlls back to default. Lucky I had screenshots of what they looked like before the update, so I was able to change them back. I just wanted to let you know that I happened, because it also reset a couple other people's controls that I'm friends with.
Anywho thx for everything y'all do to keep this game up and running, y'all are doing a great job! Have a nice rest of your day🙂

whole quest
#

Please reduce the ping in asia server it is high!!

jovial hedge
#

@night cloak This problem will definitely be investigated

twilit beacon
#

Why do I need a bonus event coupon if there are no events?

jovial hedge
#

@twilit beacon All bonus [coins/coupon] will be removed after the specified time

twilit beacon
#

@jovial hedge So it is perpetual

jovial hedge
#

@twilit beacon which coins/coupons?
From which event?

twilit beacon
#

um, in some weekly report, at the very bottom of the page, there was some sort of bonus event coupon, that is, there is no one event

#

@jovial hedge im ru, and u need, screenshot this coupon?

old violet
#

Happened to me today

#

Twice, I lost 60 points in total, I also recorded it

#

I use 4.5 G full signal data, this is not possible, this is kind of an offense for our time invested

jovial hedge
#

@twilit beacon yes please

old violet
#

Sent a report to costumer in-game chat, hope they give us our points back

twilit beacon
#

@jovial hedge wat is that?

jovial hedge
#

@twilit beacon You received this coupon via vpn from Indian competitions or another country [Bonus challenge]
and it's likely that this event will be available to everyone in a while

twilit beacon
#

no, it's not vpn, I'm 13, and I don’t know how to use it

#

I can roughly show where I got it, show?

spare knot
twilit beacon
#

@jovial hedge u dont know ru language

jovial hedge
#

@twilit beacon This coupon is for the bonus challenge event

#

@twilit beacon no sorry.

twilit beacon
#

I know, is coupon is bonus

#

In screenshot, that coupon

jovial hedge
#

@twilit beacon We have to wait and see when these bonus challenge will start

twilit beacon
#

Ок

#

like it's some kind of set, a seasonal set of "rank fever"

blazing saddle
#

No, @twilit beacon. Bonus challenge has fixed match timings, where you have to spend a certain amount of those tokens or UC to participate. You get bonus coins for winning/gaining points in these matches and you can redeem the bonus coins for rewards and UC.

old violet
#

Why the youtube videos were deleted? 😞

blazing saddle
#

@old violet Try not to include links in your posts. Sending links is not allowed in any public channel of the server and links are automatically deleted by the bot.

twilit beacon
#

no it’s not temporary, not donated

#

From some weekly report

surreal geode
#

This is so unfair

blazing saddle
#

@surreal geode What is the issue?

old violet
#

@surreal geode Same Happened to a lot of us, hope they give us our points baack

surreal geode
#

@blazing saddle can u not see how dumb this ranking system is

#

It could take me 5 matches to get 30 points all together and then I could lose it all in 1 match just by dying early

blazing saddle
#

The rating system depends on various factors like kill rating, total rating, tier of enemies killed and other factors. There is no known algorithm but the number of positive points you get per match decreases as you go up the tiers.

rotund trellis
#

It's like that for everyone, It's what makes the game fun and challenging for me.

old violet
#

@blazing saddle The problem is the server

#

Isnt it? @surreal geode

surreal geode
#

@blazing saddle u saw I got 9 kills and top ten so why only 3 points plus I survived 22mins

blazing saddle
#

Contact the in-game support for further queries, @surreal geode.

surreal geode
#

@rotund trellis it's frustrating especially when there are so many hackers in high er tier

storm flumeBOT
#

Hello, @surreal geode!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vagrant onyx
#

@surreal geode read the bot message if you want to report cheater

noble yacht
#

Hi

gleaming thicket
#

What’s wrong with the Fpp servers?

old violet
#

@gleaming thicket TPP too

gleaming thicket
#

I think carona virus is catching up with pubg

night cloak
#

Hello, I’m having trouble with my tdm loading in and I’m positive it’s not my internet because it’s rlly good and classics are just fine. It keeps happening just after this recent update. If anyone knows how to fix that would be awesome. A dm is good so it doesn’t get lost in this server.

noble yacht
#

There is a loophole that some of my players use to maintain the rating I want to help shut down

#

??????

night cloak
#

Huh

vivid pike
#

Is there any platform from where i can buy clan??

tranquil viper
#

@blazing saddle I just did. It was a very generic message and I am pretty they'll do nothing to compensate us. Really sad. As it is the servers are infested with hackers and now this. #NOT FAIR

old violet
#

We must quit playing

#

Literally we have 50/50 chances of Win or lose points

polar marshBOT
#

@civic surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

noble yacht
#

help? ??

barren silo
#

Help

green vine
#

Hi

vagrant onyx
#

@noble yacht hey what is it

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @barren silo. Remember to read through #faq before asking questions in the support channels.

vagrant onyx
#

@green vine hey
is there anything you require assistance ?

tacit mango
#

how do I communicate with the company

spare quiver
#

@tacit mangoi just learned today you don't.

sand path
#

Here

green vine
#

I Recorded a video for a hacker but I didnt saved his game id how to report in this case , only have video

young ocean
#

help me

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @young ocean.

sand path
green vine
#

@vagrant onyx I had Recorded a video for a hacker but I didn't saved his game id how to report in this case , only have video as evidence and his name

young ocean
#

help me

sand path
#

@green vine there should be the character ID of the cheater in the bottom right corner of the video

#

@young ocean go to emulator support

polar marshBOT
#

@tacit mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

green vine
#

@sand path I only have death replay how can i find the id

young ocean
#

where is emulator support

sand path
#

@green vine you may go to The ban section to see previously reported players.

#

@young ocean go to guidelines and react on E

young ocean
#

no react button

#

@sand path

green vine
#

@sand path I tried it but Its only show his name .. and he uses hard symbols in his name

warped crater
#

What was the 57mb update for?

vagrant onyx
#

@green vine if you still have the video ( you might need still to provide his id )

storm flumeBOT
#

Hello, @green vine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vagrant onyx
sand path
#

Or dm me

green vine
#

Thank you If I tried To send a screen shot of his name , would you help me with finding his name symbols? @vagrant onyx

sand path
#

Dm me @green vine

warped crater
#

What was the 57mb update for?

P.S. No pinned messages

sand path
#

The update was for preparing for the Arctic Mode and Ranked Arena Team Deathmatch which will launch in mid-late April, those who didn't get it, will get it in the future. The compensation was related to the critic achievement

versed citrus
#

When you get a second upgradable weapon were do you collect the parts from?

sand path
#

Materials can be collected from various spins, and if the skin is repeated in the spin. It gets converted into materials automatically.

versed citrus
#

And how do I get support now that after collecting the gun for a second time I haven’t received the materials?

sand path
#

You have. Check your inventory. If not. Ingame support is the only way.

versed citrus
#

After a few restarts it finally showed up thank you.

lusty salmon
#

I need hwlp

#

Plz I need immediate help

eternal compass
#

Soooooo everyone has been having this problem where you can't progress past the loading screen and you lose points for that match do the support know about this?

lusty salmon
#

I need help can someone listen to me plz?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @lusty salmon. Remember to read through #faq before asking questions in the support channels.

sand path
#

@eternal compass if you have a clip for that bug. Please post it in #old

lusty salmon
#

Listen 2 days ago when I was playing suddenly it showed temporary frozen error due to abnormalities

eternal compass
#

Went to that chat there are a lot of ppl posting videos about it

lusty salmon
#

But I checked gameloop and it was fully updated and on my system no problem was there

sand path
#

More the feedbacks. The Quicker we hear from them...no video is fine too @eternal compass

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @lusty salmon.

lusty salmon
#

But they disabled my I'd for 2 months I was at crown 4 and I am still at crown 4 even I bought royale pass help plz

sand path
#

Go to emulator support @lusty salmon

lusty salmon
#

But I can't do can u explain me

eternal compass
#

Well I hope they know about it because as it is right now a lot of people can't play because its a points losing fest out there

sand path
#

You may go to #discord to ask for the role to admin @lusty salmon

#

I have no idea about emulators.

versed citrus
#

So I see an update was just pushed is it normal for players to not be able to join a game after a patch?

sand path
#

Not normal at all, and not everyone has received the update.

versed citrus
#

Interesting I can’t join any game it just sits on loading forever trued all but classic.

formal apex
#

Please help!!!!!! Pubg keep freezing on loading screen and i cant get into matches... im using an iphone 8 plus... i repaired already and reinstalled the game... i cant get into any matches... please help me

stiff ginkgo
#

@formal apex please use data

#

Cellular data

#

The problem is with your wifi

formal apex
#

That what im using now

stiff ginkgo
#

It happen with me using wifi

formal apex
#

I even restarted my phone

stiff ginkgo
#

So I switch to data for matching

#

Try switch networl

formal apex
#

So its a network issue?

stiff ginkgo
#

For me yes

#

Either the match wouldn't load or I get kicked of match

#

So while matching I use data and after match start I switch wifi again

noble yacht
#

The gap is when you are in the match and die before your teammate goes and leaves before he dies and goes and activates the rating protection card and when your teammate ends the game he does not count the lost points or the loss and here is the hole that some cheaters use
@sand path @vagrant onyx

night cloak
#

@formal apex yo apple is purposely slowing down old iphone

balmy cairn
#

It depends, but the loading has been bugging many quite lately. Occasionally the game client would even freeze. Frame drops during CQC and Desync.

The game needs to be optimized.

mighty crypt
#

What happen to the update? i just woke up and updated pubgm 57mb then after i updated the game i always get 'no response from server.'

#

Cant play or anything.

noble yacht
#

Explain in more detail ??

#

@vagrant onyx

old violet
#

@formal apex Check Pubg mobile reddit, already speaking about it, many FPP players mostly facing this loading screen and tier points loss issues

#

We are waiting for pubg mobile to say something and compesate us

#

Give em a report in game with a ss of your loading screen, dont forget to tell em you want your points back, as everyone here does @formal apex

noble yacht
#

.

eternal compass
#

Its a server issue for sure its not a network issue been in 2 different squads and all six players had the same issue

old violet
#

@eternal compass That is, report it and tell em we want our points back!

quick lichen
#

where can I reach the department in charge of monitoring Crew Challenge?

sand path
#

You got evidence of cheaters? @quick lichen

quick lichen
#

I already submitted and hacker got banned but his Team still able to do Crew Challenge

#

@sand path

sand path
#

They still cheating? @quick lichen

quick lichen
#

Yes and the team supposed to be disqualified @sand path

sand path
#

I'll get back to you on that

vagrant onyx
#

@noble yacht i will get back to you in a bit

#

@mighty crypt wait for it an a bit and rest your connection

main moth
#

My game crashed and i cant rejoin and wtf is this bs, is there going to be compensation or is it going to be fixed within the next decade?

#

ruining my stats and ranking and just wasting my time in general so any information on this bug which literally makes the game unplayable for certain games?

scarlet breach
#

Hello،
my Facebook account has been hacked and unfortunately it is related to Pubgm and I have contacted support and I did not receive help from them, could there be another way to help me remove the link with Facebook?

vagrant onyx
#

@scarlet breach remove the link with facebook

( you mean like unlink facebook from the account ) ?

If yes

than that not possible

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @scarlet breach. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

scarlet breach
#

Yes,i mean that

vagrant onyx
#

and like i told you its not possible
your only way is to contact facebook support for trying to recover your hacked account

sand path
#

@scarlet breach what did the customer support say?

#

Did you follow the image?

scarlet breach
#

@sand path yes

sand path
#

If you have a screenshot of their reply. That would help

scarlet breach
#

Ok

noble yacht
#

@vagrant onyx
ok

scarlet breach
#

@sand path 👍🏻

quick lichen
#

@sand path is there any supervisor I can reach regarding Crew Challenge