questions

[night cloak]

I have a Question. My friend has a rename card and he tried change his name to TGツPr0Sh0t, It doesnt let him. It says the character invaild

[sand path]

Some characters are not allowed ingame @night cloak

[night cloak]

ツ what about this one?

[wary gazelle]

I wanna report a con man . He tries to scamm pplz by fake skin site

[sand path]

Report ingame @wary gazelle

[storm willow]

also unfriend him, probably that account is hacked.

[sand path]

@night cloak there are some third party websites which help with the namechange

Tells you which characters are valid or not

[night cloak]

Send a link plz

[wary gazelle]

@storm willow i did that

[sand path]

You may Google for it @night cloak

[night cloak]

I did. I took this ツ From google

[sand path]

There are also reddit posts related to it refer to them

[obtuse forge]

What's the compensation you'd receive if you got an emote you already own?

[glossy sable]

None.

[obtuse forge]

Seriously..? smh

[storm willow]

@wary gazelle already postings links are filtered, yet people bypassing those filters. Do not follow anything from this links, it’s all scam

[obtuse forge]

@wary gazelle bruh I remember that bad boy, I killed him in some classic match before

good to know I killed a scammer 😄

[still juniper]

Hlo

@sand path

[glossy sable]

How may we help you?

[main rune]

Where can i see when i registered my Account

[glossy sable]

No, hope is the best.

[sand path]

@main rune for?

[main rune]

I need it for the Support ingame

[still juniper]

I have screen recording

[sand path]

See playstore/appstore @main rune

[main rune]

Okay

I cant see it ingame?

[sand path]

Nope

[still juniper]

Can u whatch

[main rune]

Okay Thank you

Have a nice day

[sand path]

I'd you're android you'll find everything in playgames

[storm willow]

@main rune

[storm flume]

Hello, @still juniper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

Or you can find it on playstore/ AppStore history @main rune

[main rune]

@main rune
@storm willow what is with this picture?

Ah okay thank you

[still juniper]

@sand path

[glossy sable]

@main rune It's an in-game event, and your registration date is displayed in it.

[storm willow]

@main rune ingame recap you can find few details there

[still juniper]

Plz check your discord dm @sand path

[main rune]

Ah

I see, thank you bro

At me: The Adventure began in the March 2018

Right?

Did you mean this Text?

[sand path]

@still juniper its your ISP issue. Please contact them for assistance.

Yes @main rune

[main rune]

Okay

Thank you

[unique moat]

Guys..can u share me the beta channel server link please??

[wind valley]

Hooof

[vagrant forum]

Beta testers are not allowed to share the server link. @unique moat

[unique moat]

@vagrant forum ohh...then how should we get invited

Can u say me

[vagrant forum]

Fill the form, then wait for them to contact you through email

[unique moat]

Which form?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @unique moat:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[vagrant onyx]

You can try in here also

https://bit.ly/2WX9dhG

@unique moat

[unique moat]

Thanks guys

[night cloak]

I have got the email of invitation also.. Signed the NDA document too.. Now what to do? Any mods? Regarding beta tester

[faint escarp]

@night cloak you fake robinhood?

[night cloak]

@faint escarp what u mean by fake robinhood?

[sand path]

You'll be contacted. @night cloak

[night cloak]

@sand path ok thanks

[jolly pecan]

What is that bug

[night cloak]

hey can i use controller or no and if no why not?

can anyone help

[vagrant onyx]

@jolly pecan #old

[sand path]

@night cloak controller is detected. It will lead to a ban

[still juniper]

My problem not solve plz halp @vagrant onyx

[forest birch]

Hello, I need somebody to help me with a YouTube strike <@&639889499718942720>

[night cloak]

@sand path thank you i just wanted proof bwcause my friend didnt believe it!

[lime juniper]

Your channel has been striked, @forest birch?

[forest birch]

yes @lime juniper

[lime juniper]

Just send an e-mail to the striker.

[forest birch]

[e-mail]?

[lime juniper]

Yes.

[still juniper]

Need help

[night cloak]

@still juniper yeah

[still juniper]

My problem is not solve

[forest birch]

Is there no other way to chat with somebody who is responsible for strikes? E-mailing takes a lot of time. @lime juniper

[night cloak]

@still juniper connect via mobile data

[still juniper]

Same problem in both

Wi fi data

[sand path]

@still juniper restart your device and reset your router.

[lime juniper]

We do not negotiate with people who have received copyright infringement notifications from us, @forest birch. There is always a reason. You can send an e-mail, but you will not receive a reply unless there has been a mistake on our end.

[still juniper]

Do 50 times since yesterday @sand path

[night cloak]

Open the game without turning on the internet. Which will lead to login page then turn on and login @still juniper

[forest birch]

I know there has not been a mistake on your end. That's why I have 100$ for each copyright infringement to be removed and an agreement that I will never upload pubgm content again. @lime juniper

[lime juniper]

We do not negotiate with people who have received copyright infringement notifications from us.

[still juniper]

Ok I will check

[forest birch]

You feel like that's already a negotiation?

[lime juniper]

The decision is final and is not a subject of discussion.

[forest birch]

It's funny that you admitted striking youtubers without checking their videos

[still juniper]

Not solve @night cloak

[night cloak]

@still juniper seems like it's a problem from your internet connection

[still juniper]

It's not a net problem because my youtube video high quality play for same network

[storm willow]

It's funny that you admitted striking youtubers without checking their videos
@forest birch

[feral sandal]

is there an official site to check for new redeem codes?

[still juniper]

I can't play my scims match @night cloak need help

510404544 my I'd this

[storm flume]

You can contact the customer service via the game settings, @still juniper. Refer to subpoint 5.3 in #faq for further instructions.

[still juniper]

@night cloak

????

[sand path]

@still juniper it's a problem from your end. We cant help you

[night cloak]

Follow that faq @still juniper

Try a different network

[still juniper]

I can change for 3 network operators but can't solve this problem

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[still juniper]

Same problem face my friend

[storm willow]

@still juniper I have the same issue on mobile data

it’s due to Huge traffic on ISP, because if lockdown.

I could play on Wifi though (fibre connection)

I used to get 40 ms on mobile data, now it’s Doesn’t open at all, even if it opens the ping is 950 MS.

you may try contacting your ISP @still juniper

[still juniper]

But I can face wifi and mobile data both

[quartz wave]

@storm willow In the link to report cheaters can I upload video from Google drive eh?

[sand path]

YouTube is recommended @quartz wave

[quartz wave]

@sand path I'm Sorry but I don't have an official channel to upload in YouTube ... An option to upload from drive would be helpful..

[still juniper]

@quartz wave

[quartz wave]

@still juniper yes?

[still juniper]

Do you upload my channel

[storm willow]

@still juniper which region? Actually I’m lucky that my Wifi works, few other have issue in Wifi too.
Did you try 1.1.1.1 app? That helped me on mobile data. Repair app if you haven’t.

[still juniper]

And snd the link

[polar marsh]

@quartz wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello guys

[still juniper]

And you will be uploaded know your YouTube aap

@quartz wave

Snd link

[night cloak]

@still juniper may I have a few minutes of your time

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[still juniper]

@night cloak what

Bro

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean island]

um hey

how long should i expect to wait for an email back from support

[sand path]

Depends on the number of emails they get

[night cloak]

Can I get the link for pubg beta ios please ?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[vapid patrol]

Report link

[storm flume]

Hello, @vapid patrol!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@vapid patrol there you go

[faint escarp]

hell where is beta 0.18.0

[onyx cairn]

It's in beta servers. 🤗

[polar marsh]

@livid ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main goblet]

@storm flume @polar marsh
Sir link of pubgmobile beta

@polar marsh @onyx cairn link of beta server

[storm flume]

You can apply for the PUBG MOBILE beta program here, @main goblet:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[sand path]

https://bit.ly/2WX9dhG @main goblet

[main goblet]

@storm flume this link not working

[sand path]

Use mine @main goblet

[night cloak]

https://bit.ly/2WX9dhG @main goblet
This one will work

[main goblet]

@sand path Okk

[faint escarp]

@sand pathlol, and what will this poll give? I filled it in the morning and did not receive a response

[sand path]

@faint escarp you'll be contacted if you're selected.

If you aren't. Then try in the next one

[storm flume]

You can apply for the PUBG MOBILE beta program here, @faint escarp:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[queen tendon]

Hey
I need in game help about my account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @queen tendon. Remember to read through #faq before asking questions in the support channels.

[faint escarp]

@sand pathyes this is all nonsense, god, the beta update was in the game all the time

😂

[main goblet]

Beta agayaa kya wese?

[storm flume]

Please do not use any other language aside from English in this channel, @main goblet. Refer to #613267301243944960 for language channels.

[main goblet]

@storm flumeok

[queen tendon]

Hey, I had an account in Pubg mobile since it was out only for two months
(something like that), i always logged into it using my facebook, and
lately i stopped playing.
Today i logged back to pubg with my facebook and it started a new account
and I can’t get into my old account..

[vagrant onyx]

@queen tendon have you lost the log in info ?

[queen tendon]

Nope, i have the Facebook account

But when i logged into it, instead of logging into my old account
It started a new one

[sand path]

Make sure you're logging in with the right social media @queen tendon

[queen tendon]

I only have one Facebook

[vagrant onyx]

@queen tendon you can still log in ( incense you are not banned )

[queen tendon]

I am not banned..

But I can’t get into my old account

[vagrant onyx]

@queen tendon you can if you have the info trust me

[queen tendon]

I just logged into Facebook
And it told me to open new account so i opened it cuz I didn’t understood what they wanted from me

[urban comet]

If I use VPN, will I be banned ?

[queen tendon]

But now, the only account i see is the new one and not the old one

[sand path]

@urban comet Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[queen tendon]

@vagrant onyx can i contact u in dms?

[vagrant onyx]

@queen tendon okey for a bit

[queen tendon]

Well i cant send u a message/:

[vagrant onyx]

Now its should work

[proud bridge]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proud bridge. Remember to read through #faq before asking questions in the support channels.

[lethal blade]

What do I do if I cannot use my mic however I can text, I cannot even hear the other players which I do not understand-any explanation or bugs to be fixed?

[sand path]

@lethal blade only fix at the moment is to restart your game.

[dusty tree]

If I get a legendary item from the 6th try on the premium crate, does the guaranteed reward still apply (for opening 10 premium crates)

[sand path]

Yes @dusty tree

[dusty tree]

Oh nice, thanks

[sand path]

Nyo problem

[polar marsh]

@proud bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen gazelle]

i lost my account

please help

[night cloak]

Could you explain that @keen gazelle

[pearl blade]

Someone tell me what I should do about this

Got this for like 7 times already

My phone uses the network provided time only

This s**t makes me leave my matches all the time

And that too when I shoot only not in other times

[sand path]

Is your device rooted/jailbroken @pearl blade?

[pearl blade]

Nope

It's a new Android phone

Like 1 week old

[keen gazelle]

i lost my facebook ID and my pubg mobile ID is link with facebook ID

[sand path]

Is this happening while playing with a particular person?

[pearl blade]

@keen gazelle that happened to me too, you can't get it back unless you linked another social media acc to it

@sand path yea particular squad

[night cloak]

@keen gazelle recover your Facebook id or else you won't be able to get in

Is there any other social media account linked with it other than fb

[sand path]

Someone in your squad might be using a third party app @pearl blade

[keen gazelle]

no

[pearl blade]

There's 2 guys that I play with mostly, idk which one

But wait, is this one considered as a 3rd party app?

[night cloak]

@keen gazelle contact fb and recover your account

Yep @pearl blade

[sand path]

Disable spectators. Make sure you have downloaded the package from a trusted source.and your software is up to date. @pearl blade @pearl blade

[keen gazelle]

ok thank you

[sand path]

Is this system default app? @pearl blade

[pearl blade]

I didnt download it but that's a default feature in my phone and I like it tbh

Yea @sand path

[night cloak]

@pearl blade what's your device

[pearl blade]

Redmi note 8

[sand path]

@pearl blade if you can play without it. Pls do

[pearl blade]

And which package you mean? @sand path

[sand path]

Game

[pearl blade]

Idk how to do that tho, it comes into it automatically

Let me try disabling it for pubg wait

Ok I disabled it, will check whether I get it again

If that comes, then it means I can use that right?

[night cloak]

Ok

[sand path]

Use the file claim and see what they say about it. @pearl blade

[pearl blade]

Ok I will next time, my 10 mind has ended now

[maiden marsh]

hi i have some list of players hacking game can i send it

[storm flume]

Hello, @maiden marsh!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[maiden marsh]

but i think report doesnot work😒

[night cloak]

@maiden marsh??

[maiden marsh]

i think reporting a player in game does ban them

maybe i have reported tons of players but they are still active

😒

[night cloak]

You could use the above link to report hackers @maiden marsh

[maiden marsh]

Ok i will try

[sand path]

@gray crag the account is lost, unfortunately.

[gray crag]

thank you very much. if i can reactivate my facebook would i be able to recover my account?

[river holly]

Why there is poor loot in hotdrops like novo and georgo
Did they purposely decrease ?

[night cloak]

@gray crag if you can recover it you can login to your pubgm account

[pearl blade]

Got it again

[night cloak]

@river holly the loot is fine

@pearl bladereinstall the game

[pearl blade]

This time too came when I knocked 3 guys in a squad and was about to kill the 4th

[night cloak]

From PlayStore

[pearl blade]

What da

[river holly]

@night cloak🤣 🤣

[pearl blade]

It is like 2gb

[sand path]

@gray crag yes

[gray crag]

ok thanks

[pearl blade]

I'm dying every single time cuz of this 10 mins ban ffs

[sand path]

Did you play with someone else? @pearl blade

[pearl blade]

It hurts when you're about to get some easy kills

This time random squad

[storm willow]

Okay, are you installing from playstore ?

Or AppStore ?

[pearl blade]

Installed from playstore

[storm willow]

Make sure other apps in your device, doesn’t tamper/ mess with the pubg app

[polar marsh]

@austere pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pearl blade]

No other apps can run in foreground

But can run in background

And I didn't install any apps that could do this

[austere pagoda]

our country decided to remove pubgm wow thats cool

[twilit gull]

Great idea lol

[pearl blade]

In game support is sh*t

It just provide me option to choose things

My problem isn't even listed there

It says things related to ban only

Not this error with data client

[storm flume]

We currently do not have a specific release date for the upcoming update, @cyan ingot. Once we do, we will publish further information in #news.

[sand path]

Avoid tagging community team

[cyan ingot]

Yep srry @sand path

[night cloak]

@pearl blade reinstall from the playstore

[pearl blade]

Wtf when I tried to go after the 10 mins ban it banned again for 30 mins

[sand path]

@pearl blade avoid logging in

The ban duration will keep on increasing

[pearl blade]

So what to do

[sand path]

Until we find a solution

[pearl blade]

I don't have 2gb to download again

And I want to play the game :/

[sand path]

Give us some time. I'll discuss with the other members and get back to you.

[pearl blade]

Ok

I guess I can't play anymore

The only time pass I had was pubg :/

[white ridge]

..

[sand path]

Is your device's software up to date? @pearl blade

[cyan ingot]

Dont play until they find any solution @pearl blade

[night cloak]

@white ridge yeah

[pearl blade]

@sand path you mean the one that my device uses?

[sand path]

Yes

[pearl blade]

My device uses MIUI and no, it isn't up to date

That was high on size so I didn't update

[sand path]

How long has it been since you updated it? @pearl blade

Connection terminated due to data error

Reason for this issue may include :
white_small_square The DNS server of your network connection has trouble connecting to the game's server.
white_small_square Repeated and forced change of network while in-game or a change in client sided data, for example: device date and time.

Solution:

white_small_square Go to device settings » System › Date and time › Turn on the options saying Automatic date & time and Automatic time zone.
This will make your device use network provided date and time and will fix your issues.

Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from the Play Store.

For further information about changing DNS refer to faq 4.5 in #faq channel.

Please note: This solution is only for mobile users. For emulator related issues go to #emulator-support. @pearl blade

Try this

[pearl blade]

@sand path I never updated cuz it's a new device

[sand path]

Make sure you've set the time to automatic

[pearl blade]

Android security patch level is 2019-11-01

[sand path]

And try the dns changer

[pearl blade]

The latest one for my device is March 2020

[night cloak]

It's always better to update your phone software @pearl blade

[sand path]

That shouldn't be a problem

Try that

[pearl blade]

Dns changing?

[night cloak]

Make sure you've set the time to automatic

[sand path]

And that

[night cloak]

Use the app" Wrap "to change the DNS

[pearl blade]

The first time I came here, I mentioned it is automatic

@night cloak can't do it in system settings itself?

[night cloak]

You can do that via system settings too

[pearl blade]

But wait a sec, the problem would be with my ISP

Recently for a week, I can't access some websites

Like I can't load the data in 2 of the sites I use usually + clash of clans never loads up

Maybe it has problem connecting to pubg server too sometimes

I'll try using the DNS Changer recommended in faq 4.5

I tried to connect to google DNS, if I get the same problem again, will come here again. Hope you can find me a solution

[polar marsh]

@livid shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mild wadi]

Hello,

Today I played 3 games in asia server when i am in ace tire and in all the 3 games i found hacker idk why but what are you doing pubg....

[storm flume]

Hello, @mild wadi!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[rapid sleet]

Why zombie modes got removed?

[faint escarp]

Beta 18.0 pls...

[bright crag]

Hi whenever i play my peek button keep peeking without me touching it

Is there w way to fix it or is it just my device

[night cloak]

I would to report a player and discord user

[sand path]

Use #discord @night cloak to report discord user

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[halcyon shuttle]

my pubg account was linked to facebook only and my facebook account is been compromised now i cannot login to my pubg account is there any way to solve this issue ?

[night cloak]

K can I report a player first

[sand path]

Use the link or ingame report.

[night cloak]

Here the screen shot of his I'd and user

[clever wharf]

How Dismantle This Extra Emotes

[sand path]

You cant at the moment. You can put it in #old @clever wharf

[night cloak]

K I report this player ingame and link

[steady river]

Guys I purchased Prime Subscription mistakenly now I want refund and cancel my subscription pls help me how can I do so ?

[night cloak]

Go to account management to cancel subscriptions @steady river

[steady river]

@night cloak but what if I don't get refund it was purchased by mistake

I tried contacting Google and Tencent both no replies from their side

[night cloak]

@steady river I'm not sure about that

[sand path]

You cant get a refund for subscriptions. @steady river

[steady river]

It was a mistake I already hae Royale Pass why will I buy that I don't need that too

@sand path you sure about this ?

[sand path]

It was your responsibility to cancel the subscription

Yes

[night cloak]

Make sure you do have read those user agreement and privacy policy of those subscription @steady river

[steady river]

@sand path no bro this is my fresh purchase I just clicked on that and my card details were already there it's not like that it renewed

[sand path]

It is what it is. Disable the 1 tap buy

[steady river]

@night cloak bro it was fresh purchase it was mistake pure case of mistake also I don't want that cheap 5UC I already have 800+ UC bro

[night cloak]

It is what it is. Disable the 1 tap buy
@steady river

[quick lichen]

Are the teams from Crew Challenge who were using hacks going to get ban or only players who were hacking?

[sand path]

If you have evidence you may post it on that link and dm me. @quick lichen

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[woeful magnet]

Hey...
The emulature gameloop is so laging and have some problems

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @woeful magnet.

[keen plank]

Yesterday I reported on a team that uses a very dangerous cheating method that appeared to me in several games, and I reported via the electronic link and sent pictures, and the answer has not been answered yet !!

[woeful magnet]

Where @storm flume?

[keen plank]

The identifier for players who use dangerous spoofing programs ..

5122018810
5346076333
5666987624
5217439165
6707002585

[storm flume]

Hello, @keen plank!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[keen plank]

Both methods have been used for reporting and to no avail yet !! I insist on this matter because they challenged me and said no one can punish us, so I am waiting for action from you, or I will have to leave the game in full knowing that I have been using the PUBG game since the second season

[sand path]

It may take a week .but they will be banned!

[quartz wave]

@sand path Pls stop lying to people.A friend of my is cheating.. he got a week timeout twice...Still he plays ...What's that?if they are found playing with cheaters take away their RP and block that character id

[ancient lion]

Hacker

Aim bot hacker

[storm flume]

Hello, @ancient lion!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[amber cedar]

I m feeling proud on pubh.pubg is a famous game for hacker.

Hacker doing livestream .very good pubg .hata off to u👍

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @amber cedar:

:white_small_square: http://bit.ly/37Lgfbm

[amber cedar]

Ok

[warm bloom]

I need an assistant please

[night cloak]

@warm bloom please do state the issue

[amber cedar]

Not working

I copied link from livestream and paste .but it not sumiting

[polar marsh]

@warm bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@amber cedar could you DM me the link

[amber cedar]

Ok

Who give copyriggt to hacker utube live stream.Thank u for that @night cloak @storm willow

[amber pumice]

Why

[placid narwhal]

Hello, i need to report one player, how can i do it ? I have video of his game

[storm flume]

Hello, @placid narwhal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[normal fulcrum]

@amber pumice Looks like network issue. Make sure to follow these steps

Make sure you have a stable connection
Don't switch a lot between wifi and mobile data again and again
Don't switch device while in a game

[placid narwhal]

This video from yesterday night

[normal fulcrum]

@placid narwhal Report it on the link above

[placid narwhal]

Alright, thank you

Link is not working (

[night cloak]

http://cheater-report.pubgm.cc

[next spade]

hacker in pupg

[balmy lodge]

Anybody know how to get quick scope switch in first control mode (fixed fire and move button and half aim side )

[balmy lodge]

I have already enabled quick scope switch in settings but does not show up

Only show in second control

[storm flume]

Hello, @next spade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[normal fulcrum]

@balmy lodge You have to reset the control layout and save it

[balmy lodge]

Have done it

Does not show

Should I show screen recording ?

[normal fulcrum]

Sure

[balmy lodge]

Wait

[amber pumice]

@normal fulcrum OK

[cyan citrus]

@lime juniper is 0.18 gonna roll out soon ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @cyan citrus. Once we do, we will publish further information in #news.

[amber pumice]

@night cloak Thanks

[balmy lodge]

Uploading the video

[sand path]

@cyan citrus

[balmy lodge]

Kindly help

[fiery chasm]

Pubg have a anti cheat system or not? If they have it's not workin in every match i meet a cheater.

[sand path]

@balmy lodge you'll need to reset the first controls to make it appear.

[balmy lodge]

Like complete reset ?

[sand path]

Yeah

It was an old bug which has been fixed. But needs reset atleast once.

[balmy lodge]

Please guide from the video I am uploading as I do not understand. Sorry

[sand path]

Press the reset button on the top

Then save

Then it should appear.

[obsidian trail]

Why my luck in crates is bad

[sand path]

Contact in game support for questions related to ingame items. @obsidian trail

[obsidian trail]

My account is old is this is the problem

@sand pathhow can i contact them

[storm flume]

You can contact the customer service via the game settings, @obsidian trail. Refer to subpoint 5.3 in #faq for further instructions.

[balmy lodge]

Ok done

[fiery chasm]

@sand path what should i do in every match i die bc of ceaters

[sand path]

Report them.

[balmy lodge]

Thanks @sand path it helped

[sand path]

[lyric shard]

Can i please know when i can get title Global top 10 ?because My name is in the categories , but didn’t get it yet , @polar marsh

[fiery chasm]

@sand path hhhh im doing that but nothing changes

[sand path]

@lyric shard go to the title section to check it.

[lyric shard]

It’s not there 😦 , i’m asking if it updated every week same as the country title or every day ?

[sand path]

You can check the ranking by clicking on region

Right below the tier emblem

[lyric shard]

Yes i know thank you 🙏 i mean my name is there but I didn’t receive the title yet

[sand path]

Same as the conqueror reset @lyric shard

[fiery chasm]

@sand path is pubg working on anti cheat bc this season is so bad like every match is bad so bad.

[sand path]

Yes they are.

[storm flume]

Hello, @keen plank!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lyric shard]

This message is real ? Or its way to hack my phone 🙄 !!

[sand path]

@lyric shard that's the server bot

Mee6 is a trusted bot.

[night cloak]

You'll get that message whenever you ranked up in the server @lyric shard

[crimson iris]

Whyyyy

[sand path]

@crimson iris make sure the date is set to automatic in the settings.

[crimson iris]

Its wifi what data

[sand path]

Not data

[crimson iris]

Aka date

[sand path]

Date

[crimson iris]

Omg its was turned off its a problem. ?

[sand path]

Yeah it causes it sometimes.

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

Refer to this link. @crimson iris

[fiery chasm]

How can i found pobg mena server

[sand path]

Go to #613267301243944960 and click on MENA @fiery chasm

[crimson iris]

What now i go to download dns changer. ? Its will happen again ??

[sand path]

If it happens again try dns. @crimson iris

Not now

[crimson iris]

Its say play store iam ios

Cant find the app

[sand path]

It happens mostly due to date

Set time to automatic and you'll be fine. @crimson iris

No need to do dns

No problem...you're triggering the bot @crimson iris

[crimson iris]

If i say baan its happen warta hell

[lyric shard]

@crimson iris البنت بتتكلم عن التاريخ والوقت في جهارك فهمت ؟ ممكن تكون ما ضابطه على الاوتوماتيكي يعني من عنده هو يختارلك الوقت تبعاً للمدينه والمنطقه الي انت فيها

[storm flume]

Please do not use any other language aside from English in this channel, @lyric shard. Refer to #613267301243944960 for language channels.

[sand path]

Stop using that lol @crimson iris

[lyric shard]

Sorry @storm flume

[sand path]

Or I'll keep you muted.

[crimson iris]

@lyric shard shuran habibi @sand path helped me

Ahhahaha brooo i just said i didnt get 10___ baan why i got the alert

[sand path]

It happens

All the best mate @crimson iris

[crimson iris]

Omggggg

Its dont let me talk

Bro if i jailbreak my device i will get baan. ?

[sand path]

do not use Rooted/ jail broken device. Delete and re install the app, highly recommended to use Stock/ factory OS @crimson iris

[crimson iris]

But i dont wanna use hacks i wanna jailbreak my device cause i need some cracked app with tweak

Like ma them premium i dont wanna touch pubg

[sand path]

The app isnt made for jailbroken devices.

Play pubgm on a separate non rooted/ non jailbroken device

[crimson iris]

If i use hide jailbreak some one told me. ? Still it’s dangerous. ?

[sand path]

Yeah system can detect jailbroken devices easily

Highly recommended not to play on those.

[crimson iris]

Ist problem hmm so i have to pay to get premium app

[fiery chasm]

Hhh lol

[sand path]

Further questions can be directed to ingame support. Jailbreak can be detected even on premium app

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fiery chasm. Remember to read through #faq before asking questions in the support channels.

[crimson iris]

@sand path you watch anime. ?

[sand path]

Use #chat and yes

[queen gulch]

I had a problem with graphics

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @queen gulch. Remember to read through #faq before asking questions in the support channels.

[crimson iris]

Okey i send you a request i wanna give you a gift later

Cause you helped me alot

[sand path]

No problem

[gleaming iris]

695593150244323439

[sand path]

? @gleaming iris

[cerulean island]

wait so i didnt see when can i expect to see an email back from support

[sand path]

Depends on the type of query @cerulean island

[cerulean island]

well my issue was with the recovery of my account

[queen gulch]

@sand path I had a problem with pubgm

[crimson iris]

@gleaming iris kurdi ?

[cerulean island]

i sent an email around 3 days ago

[sand path]

That sometimes takes upto 90 days. @cerulean island

@queen gulch state yout issue

[cerulean island]

no but like i didnt get an email back

usually i’ll get an email like from a person inquiring about my issue and then i have the 90 day waiting period

@sand path

[sand path]

Its when the person has the access to his account. @cerulean island

And only wants to secure it

[lime falcon]

I don't know why but i was playing it showed match has ended then i restarted the pubg entered match again then a bot knocked me out and eventually killed me 🙃

[cerulean island]

youre gonna have to explain what you mean bc that makes no sense

[sand path]

@cerulean island if I remember correctly you cant log in to your account?

[cerulean island]

yes my account is essentially lost

[void merlin]

Merhaba

[cerulean island]

both of my social media accounts linked to my pubg m account were deleted

[storm flume]

Please do not use any other language aside from English in this channel, @void merlin. Refer to #613267301243944960 for language channels.

[cerulean island]

making the account unreachable

[sand path]

Yeah, they dont help with lost accounts. So I would'nt be any hopeful about it. @cerulean island

[cerulean island]

but you told me to email them

[sand path]

I did say it was futile

[cerulean island]

correct

[glossy sable]

What I'm understanding here, @cerulean island, is that you threw away the keys and are asking us how to pick the lock?

[cerulean island]

i didnt

[glossy sable]

Both your linked social media accounts are deleted, and you want access to the game account.

Correct?

[cerulean island]

yes but i did not delete them to the best of my memory

they were deleted by someone else

seems fair considering my password was password123

[glossy sable]

And who would that be?

Well.

Account security is your own responsibility.

[sand path]

The best option would be to contact one of the respective social media support and try to recover one @cerulean island

[cerulean island]

i understand that

unfortunately you cant recover deleted accounts

[sand path]

Tencent wont help you with that upto my knowledge.

[cerulean island]

they are permanently lost

what happens to an account if the media is unlinked due to account deletion

does the media unlink from the account or does the account stay linked to nothing

[glossy sable]

Actually, if you are 100% sure both of your social media accounts are not recoverable, you can still try to contact the in-game CS and prove them your ownership of your account.

[cerulean island]

ok i will attempt that

[glossy sable]

They'll ask you precise information like the date of creation of the game account.

[cerulean island]

...

i made my account within the first month of release

[glossy sable]

We all know how the in-game CS is, you'll have to be very patient and be aware that this process is not guaranteed to work at all.

[cerulean island]

i have no clue of the day

i understand that

i usually never have to contact cs but younger me had no clue about account security

and i have no one to blame but myself

[atomic ocean]

Hi

[cerulean island]

@glossy sable what kind of questions will i be asked

[atomic ocean]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @atomic ocean. Remember to read through #faq before asking questions in the support channels.

[cerulean island]

what help do you require

[atomic ocean]

I have an account that I have attended and I need help unblocking

[obtuse cairn]

Help my pubg

[atomic ocean]

It is blocked for a week

[night cloak]

Hello. The Bonus Challenge is still not available for me.
how can I fix this?

[sand path]

@night cloak log out routine repair clear cache and login

[polar marsh]

@obtuse cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@cerulean island https://discordapp.com/channels/393088095840370689/481200416349224980/696945187620126812
Refer to this image.

[cerulean island]

nice thanks

[sand path]

For the questions you can expect.

[atomic ocean]

I only need to unlock my account

[night cloak]

@sand path thankyou, done but it still says " coming soon "

[cerulean island]

@sand path can i refer to my account as a guest account as technically it has nothing linked to it

[polar marsh]

@void merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean island]

so yea im confused

[sand path]

No don't refer it as guest.

[cerulean island]

what is it tho

also i filed an incorrect report and it wont let me file another

[clear pond]

hello

[polar marsh]

@clear pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Will you PUBG notice us when Crew challanges are Register again?

[candid mortar]

In someone hacked my Google account I hope you cancel
The link at Googl Thank you

[night cloak]

My acc linked on google. No

[noble yacht]

help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @noble yacht. Remember to read through #faq before asking questions in the support channels.

[blazing saddle]

@candid mortar Kindly check #faq subpoint 2.5

[polar marsh]

@visual valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ebon thorn]

Why is my ping extremely high and my Internet is perfectly fine because in other games i get 50ms while in pubg i get 250ms when before the update it used to be 80ms
Is it something to do with my game?

[noble yacht]

There is no Arab technical support

?????🥺

[vapid patrol]

@noble yacht يالله حيه

[limpid sonnet]

السلاام عليكم

[noble yacht]

@vapid patrol
❤️

@limpid sonnet
وعليكم السلام

[vapid patrol]

@noble yacht محتاج شي

[limpid sonnet]

كيف اعرف سبب الحظر وش السبب الرئيسي الي عطوني فيه 10 سنوات !؟

[vapid patrol]

@limpid sonnet تجيك ب رسالة الباند

[noble yacht]

@vapid patrol

قلبي مشكور بس اقترح عليهم دعم فني عربي لانه مش كل الناس تفهم انجليزي

[limpid sonnet]

الصوره الي مكتوب فيه باند بالواجه

[bold siren]

English, please

[noble yacht]

@bold sirenThere is no Arab technical support???

[amber cedar]

Sorry,but i am laughing after looking this.

[vapid patrol]

@noble yacht فكنا الحين يجيبون واحد يتمنيك علينا

[limpid sonnet]

Hhhhhhhhhhhhh

[bold siren]

You can get the link from #613267301243944960.

[noble yacht]

ههههههههه @vapid patrol

[bold siren]

Stop.

[noble yacht]

ok @bold siren

[vapid patrol]

@bold siren ابشر

[polar marsh]

@limpid sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick lichen]

If 1 player was ban for hacking will the whole team be suspended from Crew Challenge?

[sand path]

@quick lichen yes

[quick lichen]

I reported 1 team, hacker in team was banned but the team still in leaderboard

I reported 6 teams and all of them still on leaderboard but the players hacking were banned

[night cloak]

@blazing saddle bro i need ur help my account is hacked now

And some hacked my and wasted my uc

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Pls help

[slender roost]

how do I unlink

[sand path]

Lost uc cannot be restored. @night cloak

[night cloak]

@blazing saddle will I get my uc mack

[slender roost]

facebook and twitter

[sand path]

Account once linked cannot be unlinked. @slender roost

@night cloak no

[night cloak]

@sand path miss this is not fare

[sand path]

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised @night cloak @night cloak

[night cloak]

@sand path because it's around 70k uc

[slender roost]

@sand path someone steal my friend accpunnt

[blazing saddle]

@night cloak Contact the in-game support and they will help you.

[slender roost]

account

[sand path]

@slender roost can your friend log into the account?

[night cloak]

@blazing saddle thanks bro

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @slender roost. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[slender roost]

@sand path yeh he still able to access but someone has linnked their facebook and twitter

[sand path]

Refer to that faq

And follow the steps.

[polar marsh]

@floral sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick lichen]

is there any direct way to contact Tencent Ban team or the team who monitor Crew Challenge

[slender roost]

@sand path yeh he still has access

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @slender roost. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

Follow the image there.

[blazing saddle]

@quick lichen Do you wish to report someone?

[night cloak]

@blazing saddle bro pubg is not helping pls help

[blazing saddle]

Wait for their response, @night cloak. It may take some time before they give a reply.

[night cloak]

It will takes around 3 months we have to play many tournament from that account

@blazing saddle

[slender roost]

@sand path they linked both of their account

they delete his facebook

[quick lichen]

@blazing saddle yes I want to suspend 6 teams who used hacks during Crew Challenge. I have already submitted evidence and some of those players have been banned but their teams still on the leaderboard and are able to play Crew Challenge

[night cloak]

I still have access to my account

@blazing saddle

But he is getting password in second of my password change

[quick lichen]

@blazing saddle I already reported and some got banned but their team still able to play Crew Challenge. Can you suspend those teams who cheated during Crew Challenge

[storm flume]

Hello, @quick lichen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@blazing saddle pls help

[sand path]

As I said before. Lost uc cant be restored. @night cloak

As You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

[night cloak]

@sand path I just need my account back

[sand path]

Do you have access to it?

[night cloak]

Yes

[sand path]

Contact customer support in game and follow these steps.

[night cloak]

But is loging and disturbing in coustm and etc

[sand path]

Kindly read that image, you need to contact customer support in game and ask them to revoke the social media account which the hacker has access to.

[slender roost]

@sand path which topic

[night cloak]

It take huge time which I think is just wastage

[sand path]

No it gets done in a week

@slender roost account

[night cloak]

Ok then I will try

[slender roost]

@sand path did he need

to this or they will take care of it

[sand path]

You need to provide all that information.

With payment receipts.

You can find them in playsore/appstore.

[slender roost]

@sand path what is step 4 registration date of your account

[sand path]

You can find that too in playgames @slender roost

Or ingame anniversary recap event

[young storm]

Can someone tell me how many groups are there in Crew Challenge Pre-Eliminaries and how many teams in each group?

[polar marsh]

@rapid patrol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender roost]

@young storm 100

[quartz wave]

What do the stars beside player no. Resemble?

[slender roost]

u need to be top 100 to qualify for next round

[young storm]

I know there are 100 teams, but in next round those 100 teams splits in group

How many groups are formed?

[slender roost]

16 team

or less

[sullen root]

Pubg mobile lite?

[slender roost]

per group

[young storm]

16 teams per group doesn’t makes sense

100/16= 6.25 groups

[slender roost]

@young storm wait bruh let me double check

[storm flume]

Assign yourself the <@&489775622923616277> role by reacting to :regional_indicator_l: in #613267301243944960 to obtain access to PUBG MOBILE LITE related channels, @sullen root.

[slender roost]

@young storm 5 group

[upbeat bronze]

hello i want to talk to someone in support

[night cloak]

@upbeat bronze yeah? what's your issue?

[polar marsh]

@upbeat bronze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[calm heart]

When will beta launch

[foggy linden]

I wanna are recaver my account

I wanna a recaver my pubg account

[waxen crater]

Hello, i wanted to ask, when will 120 fps will be optimized to samsung phones? Because that would be great!

[grizzled cipher]

hello

[inner moss]

When will beta launch
@calm heart check #news

[polar marsh]

@steady nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic sky]

I need to contact the sales department to resell UC

[onyx cairn]

Do you want to or do you sell UC? @civic sky

[civic sky]

I want to take a reseller

[onyx cairn]

My friend @blazing saddle will help you with that. 😏

[civic sky]

Thank you so much

[blazing saddle]

@civic sky How may I help you?

[torpid finch]

can you be a little more specific happened to me for 3 weeks..

Why is there even chat filter it is a game about killing...

[sly hatch]

Crew challenge is garbage. In every match 4-5 cheater squad. Fix the game.

[blazing saddle]

@torpid finch Kindly contact the in-game support for such issues.

Hello, @sly hatch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[sly hatch]

Not only crew challenge, now a days in every 5 of 3 matches are full of cheater (Asia solo conqueror).

In game report is also worthless. I have reported a cheater (he killed me too many times in game, also he is in leaderboard) but, no action taken. Impressive.

[bold ingot]

Aim hack report

[delicate girder]

Hi, I'm currently experiencing logging in issues

It's saying "unable to connect to server, please check your internet connection" even tho everything else is working fine

[smoky badge]

what does the 0/10 and 0/20 mean next to the premium crate? I'm guessing they go up by 1 every time i open a crate, but they're some sort of (idk the right word..... Checkpoints? that guarantee giving some good item or something?)

[delicate girder]

I think they're guaranteed rewards

You get a guaranteed reward from every 10 prem crates you open

Only 2 times tho

[smoky badge]

do you know what kind of reward?

is it specific rarity?

[delicate girder]

Yes I think

It's the rewards shown

One of them at least

[polar marsh]

@topaz tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[delicate girder]

Rarity wise I think it's a legendary item

Or if you're lucky, mythic

[blazing saddle]

@smoky badge The 0/10 and 0/20 means, you get a guarateed legendary within the 10th and the 20th draw.

[sly schooner]

Can you please help me

[night cloak]

what's your issue? @sly schooner

[sly schooner]

I got wrong by mistake

[polar marsh]

@sly schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young storm]

PUBG doesn’t allow jailbreak devices?

[summer moon]

Hi

A quick question

Im in the top 500 in asia server... When is it gonna reflect as conqueror??

Anyonecan help??

[gray orchid]

hello I want to report cheat, this person shares the cheat on facebook and encourages other people to use cheat

[storm willow]

Hello, @gray orchid !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

You may also report that Facebook page directly to Facebook

@summer moon

@young storm The app is developed only for stock OS. We do not support/troubleshoot jailbroken/rooted device.

[short palm]

hello pubg

i have a problem

[night cloak]

hello, do you have any issue?

state it then.

[distant ferry]

Hello company.PUBG

[night cloak]

hello, do you have any issue?

[distant ferry]

Yeah.

Sweet, problem, hacker

[night cloak]

@distant ferry report them in game, and if you want you can report them through this link

http://cheater-report.pubgm.cc

[distant ferry]

We cannot play.

[hearty maple]

Where can I post video of hacker?

[night cloak]

in this link

http://cheater-report.pubgm.cc @hearty maple

report each and everyone of them.

[hearty maple]

Well only 1 of them was using more hacks, ty

[night cloak]

do report. players who team up with hackers are also exploiting game tos.

[hearty maple]

Will do

[smoky badge]

what if you solo queue or are playing with a friend (who's not hacking) and do fill queue and get a hacker on your team?

[storm willow]

@smoky badge report him after the game.

[smoky badge]

do report. players who team up with hackers are also exploiting game tos.

what about what they said

[night cloak]

well, if you intentionally team up with hackers then you're exploiting game tos.

[smoky badge]

what if by accident

[night cloak]

it can be considered

[smoky badge]

"it can be considered"....

like what......

[night cloak]

[storm willow]

The system can detect if it is intentional or by accident

[smoky badge]

well then... that's some mind reading shiz right there

[distant ferry]

I know you didn’t do anything to them.

You went money and did not do anything.

[night cloak]

excuse you?

[distant ferry]

Stay asleep. PUBG

You will lose players and remain hacked.

Because they use the VIP hacker.

Will you do and bee or not?

Or people will leave PUBG

Do the same protection as PUBG Steam.

Or you are afraid.

[night cloak]

@distant ferry okay enough, this channel is intended for support related matters you can discuss off topics at #chat & #pubg-mobile

[distant ferry]

Idiots.

You are nothing.

[amber pumice]

What the fuck 😠😠

[night cloak]

@amber pumice

[distant ferry]

The hacker didn't help you, you fool.

The spirit of buying a hacker VIP.

Sharp Shooter.

[smoky badge]

you cant speak english

[night cloak]

this channel isn't for discussing such topics, please refrain doing that. @distant ferry

[twilit widget]

Why my pubg global is lagging but in pubg kr no

Its the same game no?

[distant ferry]

You will do and bee will shut up.

[night cloak]

@twilit widget

[smoky badge]

You will do and bee will shut up.
:/

are you racist to bees?

[night cloak]

@smoky badge #chat

[polar marsh]

@silk wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[twilit widget]

@night cloak but i dont have lag in pubg kr, and i use the same device and the same settings

@night cloak so the problem is from the game not me

[night cloak]

@twilit widget we don't assist for other versions of pubgm, and I've already told you what you should do, so scroll up or you can refer to #faq 4.8 & 4.9 manually.

[amber pumice]

@night cloak Okay but what do I do when it didn't work

[deft arrow]

I am not hate what to do, please help me

[polar marsh]

@deft arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallen badger]

393 but no red why????

[vagrant onyx]

@fallen badger some people got above 500 and they did not red item

[runic stirrup]

I need help

[nocturne dawn]

Is Erangel 2.0 coming in 0.18.0 update or not?

[polar marsh]

@noble ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[amber pumice]

@polar marsh why this

[uneven furnace]

Hi there I renewed my prime pluss subscription on Google play but in game still not renewed what should I do

[polar marsh]

@unique python:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@uneven furnace Are you sure you are logging into the same game profile?

[high magnet]

Hi

[vague adder]

Any support here? Help please

@night cloak are you support?

[night cloak]

@vague adder I'm not but let me know your problem.

[vague adder]

Can you set me over to a support who speaks arabic? @night cloak

[digital lantern]

is this app safe for PUBG?

[high magnet]

Hello

[night cloak]

@vague adder If it is account related issues, customer's service in-game. If you have some general inquiries, go to #613267301243944960 and join the MENA server for Arabic.

@digital lantern No.

[digital lantern]

:(

[vague adder]

@night cloak i already did but they did not answer what i was asking for

[polar marsh]

@high magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vague adder They will. Maybe they are still sleeping.

[vague adder]

@night cloak isnt there any pubg support on discord for arabic speaking users, because the in game support is not doing its job

[night cloak]

@vague adder Unfortunately, there's no account support except that.

[vague adder]

@night cloak its not that they didnt answer they did answer they just said things that had nothing to do with what i asked for, but there is support for hindi speaking users

[night cloak]

@fallen badger be sure you've read the requirements twice, it says not getting legendaries in 120 UC crates, your current streak of not getting legendaries is 27 and your best score was 42, you've to wait until the streak reaches the 70th mark.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vague adder Get help from someone who is good in English and use the English support.

[charred finch]

when is a mythic item from crates assured? it's every 200 crates, no?

[night cloak]

@charred finch it's random.

[charred finch]

no

[night cloak]

@charred finch Yes. Every 200 crates.

noted

Eww bot down

@night cloak yep

from 7hrs

[charred finch]

ah i just wanted to check since it's been rumored and my friend told me about it. wow looks like he was right

and how do i check on how many crates i've opened?

[night cloak]

You can't check that, but you can check your longest streak of not getting a mythical/legendary item from the achievement page.

[vague adder]

@night cloak okay so my account keeps getting muted and i cant write anything or use the general signs, ive contactef support and they're not giving me any proper answer

[night cloak]

@vague adder What I can suggest you is after getting unmuted, very closely monitor what you are writing through the chat system. Only you can help yourself when the customer's service can't.

[vague adder]

@night cloak yes thata true, i tried very very hard to not write anything that becomes (****) but sometimes im in game and i dont have the time to monitor what im typing, i cant even write "egypt" in arabic without it being "starred", also allll of my friends write but they dont have the same problem as me, how come my account is cursed and theirs is totaly okay and they can write whatever they want without getting muted

[night cloak]

@vague adder Well, maybe you are writing something else and getting filtered by the bot. It is hard to say which one is it without a close monitoring. If you can figure out what words you are writing and getting muted, you can report the issue in #old. I know this is not easy and very time consuming task. Sorry for all the inconvenience and wish you good luck!

[vague adder]

@night cloak this is very unusual and its been going on for 4 months now, am i ever gonna be able to write again normally? And how come the bot is not filtering what my friends are writing? 😔 😔 😔

[night cloak]

And how come the bot is not filtering what my friends are writing? 😔 😔 😔
@vague adder One way to find out is by creating a guest profile and play with them. If you still get muted, you will be sure it's not your account.

[vague adder]

@night cloak i already tried that i played from my boyfriends account and everything was as it should be, could it be that somone reported me for verbal abuse and now im stuck with the bot who keeps muting me automatically?

[night cloak]

No, it doesn't work like that. Verbal abuse won't give you an infinite loop of mutes. You can try multiple options, like stop using the chat feature after getting unmuted to see if the game still mutes you. Again, only you can find the solution.

[waxen willow]

What’s am I doing wrong

Been this way for last 2 hrs

[vague adder]

@night cloak i did that once i didnt write anything and they muted me for 24 hours, i only used signals, do you see the problem here? Untill a couple of days ago i stopped caring because i thought it maybe stopped and now im here again muted for a week

[night cloak]

@waxen willow I just searched it online. Maybe give it a try?

[waxen willow]

Thx

[spare knot]

Can you report someone off of YouTube?

[night cloak]

@vague adder My brain cannot give you any more idea on what to do. But I'm sure you will find something to help yourself.

[languid gust]

in pubgm i got a message saying i can join the beta test thing. and then it shows a discoed link but when i press join it brings me to discord but doesn’t let me join the server

[night cloak]

@spare knot If they are uploading PUBG Mobile ToS breaking activities, yes.

[spare knot]

How

Do I use the link in the report channel?

[night cloak]

@languid gust Copy the discord link, open discord again, swipe all the down to find the + icon and paste it there.

[vagrant onyx]

@night cloak the bot could be offline

[night cloak]

@spare knot Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, :

▫️ http://bit.ly/37Lgfbm

@vagrant onyx Yeah, guessed that :p

[waxen willow]

Nope didn’t work I’m still stuck

[vague adder]

@night cloak is there anyone else i can talk to about this issue? Someone in controll except the in game support? An email, anything im desperate i feel like i lost my account that i invested so much money and effort in

[night cloak]

@waxen willow Try to install an app called 1.1.1.1, open it, activate it and then open the game.

@vague adder Unfortunately, no.

[vague adder]

@night cloak not even the feedback bugs can help me? :(

[spare knot]

I’ve seen 2 so far so do I hit submit another response? And why was I muted.

[night cloak]

@vague adder It won't help if you don't specify the word which is getting you muted. But you can try writing your issue there, you never know.

[vague adder]

Okay thank you so much @night cloak

[night cloak]

@spare knot Just refresh the page.

[spare knot]

The text box said read only on here

[night cloak]

Yeah, one channel at a time. You report and reload the page to report another.

[spare knot]

I’m talking about #questions

That text box said read only

[night cloak]

My bad, I thought you were talking about reporting YouTube channel. And it said read only because you typed "10 years" for some reason. And the bot thought you were banned for 10 years.

[spare knot]

Oh lmao I dmed an admin for that

I didn’t know what was going on

[night cloak]

No worries!

[waxen willow]

Wow app didn’t work

Fml

[night cloak]

@waxen willow What you can do next is enable the WARP mode from its option and open the game.

[spare knot]

I typed it on accident 😂 why does it do that?

[night cloak]

warp comes with premium thou

[spare knot]

Is that a bug?

[night cloak]

It gives you a long message to read. Read-only so you don't ignore the message. The message is important for the people got banned. And we have a zero tolerance policy against cheaters.

Come on.

😂

[spare knot]

Ok so there are a few words you can’t use unless it will pop up

[languid gust]

@night cloak thank you it helped

[night cloak]

@spare knot I think you got the reporting link. Is there anything else I can help you with?

@languid gust Welcome to the iOS server. Have fun!

[spare knot]

1 more thing, why are there random words like sniper blocked?

[night cloak]

No idea. Maybe you wanna provide some feedback in #old?

[spare knot]

I did, but there is a lot first aid is another but I guess because it has the work aids in it

[quiet pasture]

Pubg mobile beta discord sarver

[night cloak]

Sigh.

@quiet pasture you can get the beta link from #news

You can apply for the PUBG MOBILE beta program here:

▫️ http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

That worked.

Help me someone hacked my account

I lost my account

@night cloak For account related issue, customer's service in-game is your only option.

[gilded swan]

When the erengel 2.0 will come

In India

[night cloak]

I lost my pubg account

@gilded swan PUBG Mobile team is still hard at work on the upcoming Erangel 2.0 revamp. They can’t wait to share it with you guys!

@night cloak Yes, contact the customer's service in game.

[gilded swan]

Will Arena Rank will come in 0.18 update?

[polar marsh]

@short palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You will find out all the information when the patchnote arrives. And it will arrive in #news.

I contact them but they are not doing anything.

@night cloak They will reply you. It just takes time. Have patience!

Help me please

Discord is only helpful when it comes to general inquiries. Only the customer's service in-game can help you in your situation. And you gotta understand that.

[waxen willow]

I tried everything it still is saying the same thing

Will time fix it ?

[night cloak]

@waxen willow could you say what's the problem

[waxen willow]

Just getting this for the past 3 hours now

[night cloak]

@waxen willow Maybe. Try again in a few hours.

[waxen willow]

But I’ll let me log into my Facebook account

Just not Game Center

[night cloak]

Ow.

[waxen willow]

Wish is where I’ve spent a few hundred dollars

[night cloak]

You got a phone? Maybe try to login using a phone to see if the problem still persists.

[waxen willow]

I don’t 😦 just my iPad

[night cloak]

Have you tried logging out of the Game Center?

[waxen willow]

No

[night cloak]

Maybe that's your next stop.

[waxen willow]

Yup....

🙏

[cerulean island]

hey april

[turbid moth]

My phone 6 GB Ram Why does this happen?

[night cloak]

Internet issue @turbid moth

[turbid moth]

Anniversary Park landing Why does this happen?

Answer me

[night cloak]

@turbid moth could you explain that

[gilded temple]

this esp user

[frozen schooner]

my friends ID hacked now he need to restrict his account

[storm willow]

@frozen schooner ask if he has access to atleast one linked Account?

Hello, @gilded temple !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[cosmic gazelle]

Will Fool's m416 return in Global?its just came in Korean version

[brazen solar]

Hi please tell how to download pubg beta iOS

[storm willow]

@cosmic gazelle we don’t have such informations.

@brazen solar https://bit.ly/2WX9dhG

Or
You can apply for the PUBG MOBILE beta program here:

▫️ http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[fierce night]

crew challenge

[brazen solar]

What to do after this please help me

[sand path]

Click on that link to join the discord @brazen solar

[fossil cove]

Anyone I need one little information

[sand path]

Yes?

[fossil cove]

Can I shift my account pubg global version to pubg kr version

[sand path]

Nope kr has a different database

It will create a brand new account.

[fossil cove]

@sand path can I send my uc to kr version new account

[sand path]

No idea about that

We only provide support of english, Global Version of PUBG MOBILE here

[fossil cove]

Thank for your information bro ♥️

[brazen solar]

Pubg beta version released or not

[sand path]

Nope, you can find further information in their discord, which you got from the game mail. @brazen solar

[brazen solar]

After clicking link I got nothing

[calm pulsar]

can someone help

[brazen solar]

Only I got accepte option

[obtuse spade]

Hi

[brazen solar]

Yes

[sand path]

@brazen solar yes accept.

Then you'll be in the discord server

@calm pulsar state your issue

[brazen solar]

Ok thx nyero nyaaan

[polar marsh]

@calm pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse spade]

I have an incorrectly classified account. I want to get it back