questions

[night cloak]

Where the leader here guys ?

Any update on PMPL SOUTH ASIA?

[storm willow]

State your issue, if the question requires high staff/ leader. we will let you know @night cloak .

[night cloak]

@storm willow bro I have problem

[young fractal]

pubg fix this can not buy normaal anyething like before it was easy

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@young fractal can’t buy UC!? Getting any error ?

[young fractal]

yes

[storm willow]

region? Did you try midasbuy.com ?

[young fractal]

netherland

i dont want to try that i just need it to bi normaal again this happend every new ss

[storm willow]

You can purchase UC via midasbuy website until that get fixed

[night cloak]

Midasbuy is offical

[storm willow]

Feel free to report bug in #old @young fractal

[night cloak]

To purchase us

[young fractal]

thank u guys i wil try

[storm willow]

Yw

[zenith ferry]

Storm

Why icant sending for you?

[polar marsh]

@polar dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[molten hazel]

where can i post video of hacker

[dusty tree]

Email

[night cloak]

http://cheater-report.pubgm.cc @molten hazel

[keen marsh]

Why does game hang after 1 or 2match . Totally disgusting

[signal lynx]

I wan a join your diskors plis

[keen marsh]

Reported so many time through ingame report option no use still hanging.

[brisk warren]

I renewed my subscription to Premium Plus from the Google Play store but did not get the 300UC prizes and other prizes. What is the solution?

Every month I cancel the subscription and subscribe again and get prizes, but this month I did not cancel the subscription and renewed it from Google Play Ruminant, but I did not get the prizes offered

[young fractal]

@brisk warren for my the same

[astral flower]

guys, you need to fix one big problem, and this is a crash from the game. I play, and the game just stops and does not work. because of this, I just merge the rank, and it’s very disappointing.

[scenic warren]

Hello is there anyway to have a 3rd socialmidea connection on the pubg account
Inherd people has 3rd connected account but dont know how they do it

[night cloak]

@scenic warren There's none.

@brisk warren You may wanna wait until tomorrow. If you still don't get it, contact customer's service in-game.

[lucid sundial]

Do u have a recommendation for my issue? @night cloak

[young fractal]

what this for bllsht

[night cloak]

@lucid sundial The game will not unfriend you randomly. Your friend tapped on the block feature. Either knowingly or mistakenly.

everyone with magic bullets ,u guys cant control the hackers ! DEVS !

@young fractal May I know what is your region?

[young fractal]

netherland

europa

[night cloak]

@young fractal Which one you were trying to purchase?

[young fractal]

anye of them dont works

i try all

[night cloak]

Can you try the 60 UC and see if the problem still persists?

[eternal arrow]

This Is Season 12 Still Why We Are Getting That Old Season 12 Look In Profile??? RP Look In Profile

[brisk warren]

@night cloak ok

[night cloak]

Old season 12, @eternal arrow?

[lime juniper]

During these two weeks, because of the new PUBG MOBILE version, the Bonus Challenge will not be opened, and the Bonus Challenge Redemption store will also be closed.

[cobalt hearth]

@lime juniper hello

[polar marsh]

@cobalt hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow heart]

Achieving a higher rank would i get all the rewards by season end ( from the previous ranks) or only the rank i am currently in?
@fallow heart

[young fractal]

can not gett ucccc

what is thiss

i use paypal dont want to work now i use paysafe dont let my log in to what is for reall bllshtt

i just gor 100 euor to use now i can not normaal log in to paysafecard its only loading for every

pubg fix something

or just go offline and dont think about this

[night cloak]

@young fractal Wait a minute, are you using Samsung instead of Google Play?

If it is Samsung store, you can only purchase the 60UC pack. The feature is being reworked - as Samsung stated few months ago.

Yo what's with the network lag

[young fractal]

@night cloak

[limpid heart]

Anybody still facing freezing issue even after 5mb update , the game is even worse after this hotfix what the hell

[night cloak]

@limpid heart yep mine freezing like hell

[uneven yacht]

Very high pinG since the update

[limpid heart]

@night cloak my OnePlus 7 device is freezing like hell I thought it was device issue

[night cloak]

@limpid heart it's not the device issue

[limpid heart]

@night cloak may be they didn't optimise the game for Android Q

[night cloak]

Nah dude everyone's game is crashing

[zenith ferry]

Any admin here?

[plain sandal]

Are admins aware of game freeze?

[polar marsh]

@summer linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lost hinge]

Hlo pls help me

[inland plaza]

After effects of todays 5mb update

[hollow nymph]

Hello
Anyone help me ?

[storm willow]

@hollow nymph what’s the issue

[wary needle]

@storm willowbro my game is crashes like hell after the update

[storm willow]

Did you try repair/ reinstall?

[wary needle]

Ya reinstall

No use

[polar marsh]

@hollow nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

What’s your device model and RAM?

[wary needle]

@storm willow 3 GB ram Asus Zenfone 3

[lost hinge]

Helpppp meeeee

😡

[wary needle]

Till last update it was proper

[storm willow]

Please post in #old with device info @wary needle

@lost hinge please state your issue

[cyan citrus]

fix your pathetic unplayable game!

[storm willow]

@cyan citrus post feedbacks in #old

[lost hinge]

Listen

[cyan citrus]

@storm willow does it matter where i post?

you dont care

[storm willow]

Yes, posting here won’t help, posts in #old reaches the developer

@cyan citrus

[exotic bluff]

Ok so I can't type in the chat for an hour as it says You have been muted for violation, but I don't know what did I violate? + I can still chat in-game even after having the pop-up every message. My teammates can see the message

[wary needle]

@storm willowbro I posted same thing 2 days before but no patch update on it

[lost hinge]

Actually i am 18 in age and i mistakely do that option in pubg mobile that i am under 18 so now the game is not able to enter me inn pls help @storm willow

[wary needle]

Game crash issue is something serious

[storm willow]

@lost hinge there is nothing we could do, you can try changing in game management in settings, if there is cool Down wait the period

[exotic bluff]

Ok so I can't type in the chat for an hour as it says You have been muted for violation, but I don't know what did I violate? + I can still chat in-game even after having the pop-up every message. My teammates can see the message
Please tag me with the reply of this

[lost hinge]

😰

[gleaming oxide]

<@&639889499718942720> WTF is this

[polar marsh]

@gaunt shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930
@gleaming oxide

[lusty rapids]

Hello, I have a problem tha t someone broke into my Facebook account and I cannot recover my account. A hacked person has changed an email and I lost access to my account. I hope you help me and cancel Facebook from within the game

[gleaming oxide]

its not my first case

[polar marsh]

@gleaming oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @lusty rapids. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lusty rapids]

My account ID number
(590309555)
My name is in a game
(JT』Ｒｅｓｃｏ)

[lost hinge]

Actually i am 18 in age and i mistakely do that option in pubg mobile that i am under 18 so now the game is not able to enter me inn pls help

[night cloak]

@lusty rapids Banned?

[storm willow]

@gleaming oxide you may need to contact ingame customer support for further concern

[night cloak]

@lost hinge You can change it after a month.

[lost hinge]

Its too long the game doesnt let me to play @night cloak

[polar marsh]

@lusty rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@lusty rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@lost hinge You got no other choice. It's a lesson for you. Make sure to clearly read pop ups next time before selecting.

[stiff ginkgo]

What was in 5 mb update ?

[lost hinge]

😭

[night cloak]

@stiff ginkgo bug fixing

[lusty rapids]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lusty rapids. Remember to read through #faq before asking questions in the support channels.

[lusty rapids]

😔

My Facebook account. Penetrated and I can't reach it😔

I need to talk to someone

@storm flume

[night cloak]

hey I want to know why I always get into a match, of any mode, I get blocked immediately and why after 5 minutes of playing I don't hear my teammates talking anymore. I want to solve this problem and if necessary this is my ID: 551523245
Name: 3×SC0PE

[vagrant onyx]

@lusty rapids

try looking in here might help

https://www.facebook.com/help/

[steady pecan]

Hi

Can I purchase UC by Facebook account balance ?

[onyx briar]

eiiiii

y i see ppl hav star beside their name

[stuck cradle]

Anyone know why I KEEP getting Muted in game?
This is the 3rd Time
First 1 day.. then 10 mins.. and now 1 day again

[grand shale]

Hello i want to know
How long does the mythic effect of conqueror stays ? Or is it forever ?

[vagrant onyx]

@grand shale its stay for 1 entire season ( mean next season you will not see it )

[onyx briar]

bruh pls tell me y i see a star beside teammate name in match

[lethal belfry]

Got freaking killed by a hacker 😡 😡

I have video evidence

Wtf😡 😡 🤬

[storm flume]

Hello, @lethal belfry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cerulean depot]

FPP matching takes too much time and sometimes it took 10 mins or over for a match to join. Please increase the FPP servers. I usually play FPP.

[humble hinge]

Hey! I have one issue.
I am unable to enter into match.
My device is strong enough and internet too.
Please fix this issue because I am geeting my points less

[tiny rock]

I need some help here.

I want someone to talk with

[night cloak]

@cerulean depot Increasing FPP servers will also increase the matchmaking time. It's the playerbase. Majority aren't playing in the selected mode/tire/server. Play the ones where a lot of the people are playing and you won't be having longer wait times.

[polar marsh]

@tiny rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Pleaseeeee fix muted account bug as soon as possible because I can’t play the game

@night cloak Avoid the chats for now.

[steady pecan]

@night cloak any reply to me ? I want buy uc by Facebook account balance any chance ?

[night cloak]

@steady pecan Facebook balance can be used to purchase items for Facebook Games. PUBG is not a Facebook game, so, you cannot.

[steady pecan]

Waste of 500$ then 😭😭

[night cloak]

RIP

[glossy sable]

[cerulean depot]

@cerulean depot Increasing FPP servers will also increase the matchmaking time. It's the playerbase. Majority aren't playing in the selected mode/tire/server. Play the ones where a lot of the people are playing and you won't be having longer wait times.
@night cloak so why there's an option of FPP mode if people don't play it. It should be removed just like Game For Peace did.

[night cloak]

@cerulean depot People plays it but not many. It's for them who can wait to play the mode they love.

@cerulean depot no. Of players you used to play in fpp is low that's why the matchmaking time increases.

[lofty root]

New car bug

[merry sandal]

Mind explaining, @lofty root?

[shy pasture]

@merry sandal he's already sitting inside the dacia and he is getting the drive and get in option

[copper parcel]

Any new about the disconnection problem? And the log in again issue?

[plain sandal]

are developers aware of game freeze Bug? @lofty root

Is there any hope for me stil left

[lofty root]

@merry sandal it's new bug firstl my server disconnecred many times and when i restarted my game i can't exit from car

But i was in car Can't drive can't change seat cant fire

[merry sandal]

I see. Please report it in #old so that the team can look into it. Remember to read the pinned message in the channel before posting in it.

[lofty root]

@plain sandali don't know but i have reported in game

[plain sandal]

i did it too

50+ times cause it freezed 50+ times

[carmine furnace]

please any admin can help me i need help

[lofty root]

@merry sandali ha e sent this ss bht slowmode is enabled so can't write i have to wait 5+ hours

[vagrant onyx]

@lofty root report it on here

[storm flume]

Hello, @lofty root!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[lofty root]

@vagrant onyx where

Also sometimes our mic get glitch and we can't hear or our teammates can't hear our voice

[obsidian bay]

o

e

[tawdry flint]

Hello

You can help me please

[vagrant onyx]

@tawdry flint yes what is it ?

[polar marsh]

@tawdry flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vagrant onyx I have octopus app in my phone I use gamepad on mobile while playing gta. Is there's any risk to my pubg account however I never play pubg with gamepad

[vagrant onyx]

@night cloak if its third party app or source to modify the game file than not safe

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vagrant onyx how to report a cheater/ hacker in discord?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Is game ever gonna be optimized

[carmine furnace]

i report allot of hackers few days ago with videos and approve that they cheating and till now they are playing and cheating more when system will just give attention to us and know that we cant play anymore with though hackers

[lunar merlin]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lunar merlin. Remember to read through #faq before asking questions in the support channels.

[chilly bough]

PUBG mobile is not Good

[polar marsh]

@celest plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chilly bough]

They Cheaters more than my hair

Why a company so big and weak protection

Why

[polar marsh]

@lunar merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limpid heart]

The game is freezing so bad

[chilly bough]

Why a company so big and weak protection

[acoustic inlet]

can pls one of the moderator here type to support the not fix the issue with Oneplus 6 phone

still getting crash and the game stop every match

it's to annoying really !

[tardy egret]

@warm wren @night cloak @light trout why no one answer us here

[limpid heart]

When will the devs stop selling hacks and really work on the game bugs? . The game is freezing every game and ping issue . I think pubg is dieing slowly

[tardy egret]

the freez screen in everymatch

we cant play like that

When will the devs stop selling hacks and really work on the game bugs? . The game is freezing every game and ping issue . I think pubg is dieing slowly
@limpid heart iyou are right

[light trout]

@tardy egret Please repair the game in that case. If it still continues to freeze, reinstall the game from the Play Store or the Apple Store.

[tardy egret]

@tardy egret Please repair the game in that case. If it still continues to freeze, reinstall the game from the Play Store or the Apple Store.
@light trout im not new about this .. i try all what you say even reinstall the emu but same problem

[limpid heart]

@tardy egret Please repair the game in that case. If it still continues to freeze, reinstall the game from the Play Store or the Apple Store.
@light trout Don't even try brother I tried everything

[tardy egret]

in every match freez screen 2-4 time and got pop msg ask to close pubg or wait

i can play a good game

@light trout Don't even try brother I tried everything
@limpid heart i will not cuz i did it before bro

[light trout]

@tardy egret @limpid heart In that case, feel free to contact the in-game customer service.

[tardy egret]

customer service have just bot to answer no human there

pubg dead slowly on mobile 💔

[light trout]

@tardy egret Could you provide me a screenshot of you contacting them?

[tardy egret]

@tardy egret Could you provide me a screenshot of you contacting them?
@light trout i didnt contact with any one .. cuz i try it before ..

in every update a lot of bugs

[limpid heart]

Customer service is joke 🤣

[light trout]

@tardy egret Things often change with the passage of time. Maybe try contacting them again.

[tardy egret]

Customer service is joke 🤣
@limpid heart you are right bro

[light trout]

Also you can always report the bugs in #old.

[carmine furnace]

baby swifty can please i send you pm? i'm streamer and i need your help about some important thing

[light trout]

@carmine furnace Alright.

[limpid heart]

It's just a bot trick you to click on their questions and give same answer every questions

[tardy egret]

It's just a bot trick you to click on their questions and give same answer every questions
@limpid heart i know cuz i try it before

the best fix just move from pubg to another game

brb

[light trout]

It's just a bot trick you to click on their questions and give same answer every questions
Could you provide me a screenshot of that?

[limpid heart]

Clear the cache 🤣🤣 Like we don't know that

Could you provide me a screenshot of that?
@light trout common every knows

[light trout]

@tardy egret Please note that you can always have the discussions in #chat and in #pubg-mobile.

@limpid heart It was quite the different the last time I contacted them myself.
Maybe providing me a screenshot could help me better understand that.

[limpid heart]

Please wait I'll send you the screen shot now

[light trout]

Sure!

[limpid heart]

Yeah

[onyx briar]

what does the star mean

look at top left

[limpid heart]

There you go I sent you a screenshot

[onyx briar]

players name

[polar marsh]

@late moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

what does the star mean
@onyx briar thats the first time
seeing that

[mint lynx]

I want to report someone who stole my account and linked it to Twitter. What should I do to unsubscribe from my Twitter account? Please note that I open the Facebook account and he is on Twitter. I need to unlink Twitter from my account in the game. please reply . thanks

[onyx briar]

why cant anyone tell me what does the star meannn

no one knows???

[night cloak]

@mint lynx u can unlink it via twitter settings

[carmine furnace]

how to solve this problem each game i got freeze and lag

[night cloak]

@carmine furnace could u explain what's the problem

[carmine furnace]

when i start game i go in game and then game freeze and i can't play till i restart gameloop

[mint lynx]

@night cloak This person linked the account to Twitter and opened the game with me and sabotaged it. How can I cancel the Twitter link for this person on my account

[carmine furnace]

game lag each single game after the new update i cant play 1 game without lag and freeze

[night cloak]

@mint lynx try contacting ||twitter||

@carmine furnace did u update the emulator

when i start game i go in game and then game freeze and i can't play till i restart gameloop
@carmine furnace please do use #emulator-support

[carmine furnace]

i update everything

[mint lynx]

@night cloakThe account in the game is linked to my Facebook account and Twitter. How to cancel twitter i don't know

[inland birch]

@carmine furnace i face the same problem. also i don't get any notification sound. i don't know why. i check every setting didn't find any solution.

[carmine furnace]

i update everything change settings and try more things but nothing all time game lag on loading screen or in game when i fight or walking just lag and freeze

[finite raft]

Hi i need talk to admin

[polar marsh]

@finite raft:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@mint lynx Account once linked cannot be undone read #faq 2.0 series

[sand path]

Or you can revoke access but...once revoked you wont be able to link another

[mint lynx]

@storm willow Thanks, you shocked me, I'm sad now

[sand path]

Try that...but theres no guarantee @mint lynx

[cyan portal]

In achievement assault mastery V if I kill enemies in tdm the count will be added or not ?

[storm willow]

No

Arcade and classic only

[mint lynx]

@Somefperson# Try what?

[cyan portal]

@storm willow ohh

[sand path]

Read the image @mint lynx

[storm willow]

@mint lynx why do you want to unlink ?

[cyan portal]

@storm willow in payload ?

[storm willow]

@cyan portal im not sure about payload mode

[night cloak]

@mint lynx why do you want to unlink ?
@storm willow one of his acc got hacked

[cyan portal]

@storm willow pls ask someone

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @mint lynx. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cyan portal]

🥺 😭

[storm willow]

@cyan portal try asking in #pubg-mobile

[mint lynx]

@storm willow @storm willowBecause it ruins the account for me, and integrity has become 40

[storm willow]

Please follow #faq 2.5

@mint lynx

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @waxen jacinth. Remember to read through #faq before asking questions in the support channels.

[storm willow]

Tag me with your question 🙂 in a single message lol

@waxen jacinth for UC purchase ?

you can use midasbuy.com to purchase UC

Is that a gift card ?

Do you get any error on AppStore ?

[night cloak]

@waxen jacinth your region

[storm willow]

your card expired ? I don’t get you what is need 2020?

[waxen jacinth]

Storm

Can write you on pm please

Dm

@storm willow

[storm willow]

Okay.. do not share any credentials/ sensitive information

[waxen jacinth]

Oke sure

[night cloak]

Help

[storm willow]

@night cloak already answered him/her

[mint lynx]

@night cloakهما دول العرب

منا دخلت هنا من شويه

[night cloak]

@mint lynx هسأل ف مينا

[storm willow]

If he dint read, once again- #faq 2.5

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak @mint lynx. Refer to #613267301243944960 for language channels.

[mint lynx]

@night cloakانا كنت هنا ولا واحد فيهم اداني رد كويس

[night cloak]

@night cloak I told him
Thanks

ok

[storm willow]

@night cloak please avoid repeating the message that is already conveyed by Machete 2.0 . I appreciate your helpfulness

[night cloak]

ohk

and the error when will it be resolved? my god the game is rubbish, earning millions and can't fix an error

[silent rapids]

The profile picture of Google appears small, not like Facebook ,when you log in to your Google acc in PUBGM , your profile pic is small and low quality not like when you log in to Facebook acc which is high quality and large to fit the frame in the game . Can't PUBGM solve that issue? It's easy to fix but they haven't fixed it yet.

[night cloak]

I have a problem every 2 days pubgm doesnt work it's on the home screen and on the top left corner stands downloading resources and I watched yt (only hindi ytbers make videos about that and i can't understand it)
I just watch the video it says go to her files and delete this (...) I do that then it says downloading failed then I clear all my couche it wont work sometimes it works then I clear all my data the same happens
Then I get pissed I delete the game and re install it
Pls help me
How can I just play it more then 2 days and it doesnt say downloading resources and I wont have to delete pubgm?

Help pls

@mint lynx لا تحاول هنا وصخين تبي مساعده ل تعرض حسابك للباند بيعطوك باند كتابي هنا

[mint lynx]

@night cloakالمهم ي اجيب الحساب ي اقفله

[night cloak]

متبند انت ؟

[bold siren]

How about English?

[night cloak]

@bold siren it’s nothing!

[dry trellis]

my net my device everything is fine but still my screen freezes and I need to restart

It happens every 3-4 matches, the only thing I can think of is the temperature of my device which is always less than 40
I have liquid cooling in my phone

Please help

[mint lynx]

@night cloakحل نبنده بيه

[night cloak]

@mint lynx @night cloak please use English or else you'll get muted or banned

[mint lynx]

@night cloakok

[night cloak]

@random zephyr use English or you can change your language in #613267301243944960

@night cloak what the problem?

@mint lynx @night cloak please use English or else you'll get muted or banned

!!!!!!

[mint lynx]

@night cloakok l used it

[night cloak]

@night cloak Are you a dirty racist?

Or you good man !

Say

i aint a racist pal

its the rule in here

@night cloak

Okay this is Arabia and I am too I speak with him

What this is problem!

then you could DM him in arabic

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

@night cloak

@night cloak Where are you from man ?

Please avoid going off-topic. You can have unrelated conversations in #chat.
@night cloak

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[night cloak]

Here you must help people! Do not bring problems and racism @night cloak

[storm willow]

It’s not racism. Read guideline @night cloak

[night cloak]

@storm willow He says why do you speak Arabic here! Well this speaks my language!

[storm willow]

we have people from different countries here, you are free to use your regional language in respective channel. Have a look at #613267301243944960

[night cloak]

I respect everyone's language, you must respect my language!

nobody hate ur lang u gotta follow the rules

[mental dove]

@storm willow any update about new character?

[night cloak]

😊 I am a guest here, and the owners of the place control me! I will not be here anymore

👍

[storm willow]

that’s the sole reason to have language channel. @night cloak to avoid these kind of issue.
Please read #613267301243944960 - failure to follow it will lead to moderation action being taken against you.

[night cloak]

@storm willow see you dm bro

Sigh. Use #pubg-mobile please. And #481206330611204117 channel if you prefer writing in Arabic.

@night cloak You are a dirty racist who does not deserve respect

@night cloak I need to talk to you it's urgent can I dm you!!

Please #pubg-mobile, @night cloak.

Use #pubg-mobile / #chat please

@night cloak

Sure @night cloak.

@night cloak okay bro

[real hamlet]

Can purchasing UC from MidasBuy get you banned?

[night cloak]

@real hamlet Use this link https://www.pubgmobile.com/pay/.

@real hamlet no u wont get banned

[storm willow]

@night cloak please move to #chat if you do not need any assistance.

[night cloak]

sorry

[weary abyss]

@storm willow are you doing any official tournaments ?

Like the 2+2 event tournament

[night cloak]

@weary abyss There is an ongoing event named PMCO.

[solemn yacht]

question why is their still cheaters and hackers is it being fixed @neon patio

[night cloak]

Do anyone knows when is next stage of PMCO for EU and MENA? i mean exact times

@solemn yacht The anti cheat engine is improving everyday. It doesn't mean there will be no cheaters in-game, but the fight against cheaters is on. Watch this video whenever you are free: https://youtu.be/SmNORAfKO6U.

[weary abyss]

@night cloak yeah, but i meant a secondary one..., never mind you’re right.

[solemn yacht]

the video is funny

[night cloak]

@solemn yacht Banning IP is not a solution. If cheaters can bypass the anti cheat engine, it's nothing for them to bypass an IP address. But doing so will cause more problems. For example, if someone cheat using a public WiFi (School, college, mcdonalds etc), everyone connected to the network will not be able to play anymore.

[solemn yacht]

ok makes sense

[keen swallow]

@weary abyss

[obtuse forge]

I own this helmet already. Why am I not getting any different prizes? Saw one guy getting an AWM skin.

[spice rampart]

Hackers using esp again how 🤔

Too much yaar it means there is no permanent solution

[weary abyss]

@keen swallow yeah ?

[glossy sable]

The game's code changes, the anti cheating evolves, but so does the cheat codes..

It's just a neverending battle between game devs and cheat devs.

[solemn yacht]

besides the anti cheat is their a firewall

[glossy sable]

What do you exactly mean by firewall?

[short hinge]

Could somebody help moi

I lost my pubg mobile twitter stuff because i changed my number

[night cloak]

@obtuse forge It's one time only.

[short hinge]

Anybody?

[night cloak]

@waxen jacinth Contact Apple, not us. It looks like you are entering wrong date.

[solemn yacht]

like the pentagon

[obtuse forge]

this is so dumb lmao, the majority gets that stupid neon blue helmet while the other region gets the blue/rosa awm skin

[night cloak]

@short hinge Just grab your old number and change its recovery.

[short hinge]

How?

They destroyed my old simcard

[waxen jacinth]

@baby shark

[night cloak]

@short hinge Contact customers support in-game for lost accounts.

[short hinge]

Im not logged in

[waxen jacinth]

Please can you look on dm please

[night cloak]

Okay.

@obtuse forge Legendary and mythic items are rare.

[obtuse forge]

So it's random for everyone?

[night cloak]

Yes. It all depends on luck. But majority will get the normal items, because of the odd.

[pastel mesa]

the server is not good pleace fix it it so bad

[digital night]

Found a hacker

[night cloak]

Report him @digital night

[digital night]

@night cloak look I recorded it go to media

[night cloak]

http://cheater-report.pubgm.cc @digital night

[short hinge]

Didnt work.

God frickin damnit

[paper relic]

anybody has answer @@@

[digital night]

@night cloak it’s uploading give it a couple of seconds

[night cloak]

@paper relic for using bad language to ur teammates

@digital night ohk

[paper relic]

bro how this possible i just play duo

its first time i get this

[night cloak]

Just check the count down

[paper relic]

1 hour ban

[night cloak]

@paper relic maybe your team mate reported you

[paper relic]

no bro he didn't reported

[digital night]

@night cloak you see how he moves and it’s not my ping

[night cloak]

@digital night maybe some moderator can help you

Because I'm confused whether it's a hack or his ping is high

Why don't you check the death cam

[digital night]

I don’t know how to

@night cloak

[night cloak]

You can enable it in the settings

[digital night]

Ok lemme see

[night cloak]

@digital night

[digital night]

Thanks

[lapis flax]

Using pubg data from another phone fine?

I want to play on extreme settings that's why

[cerulean zinc]

@bold siren when is that arctic thingy mode coming dear?

[night cloak]

@paper relic same issue happened with me ,why pubg

[haughty cypress]

sad

[night cloak]

@night cloak i Don't even type something it just happened after match,so there is no chance of typing bad words ,

@night cloak trash game, seriously

[haughty cypress]

if its trash, then why are you still playing it tho

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp lantern]

Hi PUBG mobile support. I have question . I just jailbreaked my iPhone XS max iOS 13. Will I get ban if I play PUBG mobile in jailbroken device ? Because my account is playing from season 2 until now with used a lot of uc. So I am worry that jailbreak will get ban. Because I saw some news that PUBG mobile will ban jailbroken device.

[haughty cypress]

@sharp lantern yes likely

[polar marsh]

@wary vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp lantern]

How about if I want to play PUBG mobile . I reboot my device, my jailbreack is gone. So I can play with that and re jailbreak when I want to use jailbreak feature.

[polar marsh]

@glossy ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@sharp lantern we do support only stock OS.

We don’t troubleshoot/ check compatibility for jail broken device. So everything is at your own risk! For further clarification contact customer support Ingame

[sharp lantern]

Thank for your answer . You Mean I need to restore factory and play PUBG mobile will safe right ? Thanks 🙏

[polar marsh]

@ocean fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@sharp lantern yes full restore. Get back to stock OS.

[waxen jacinth]

@storm willow check on dm pic

[sharp lantern]

@storm willow note with thanks

[subtle lagoon]

Was ist das ? Hab keine regelverstoße gemacht. Sondern nur den mic stumm, da ich TV schaue.

Wieso bekomme ich diese Meldung? " Du wurdest stumm geschaltet, da du dich nicht an die Regeln gehalten hast." 😮😥

[storm willow]

@subtle lagoon English?

Contact ingame customer support @subtle lagoon

[subtle lagoon]

Thank you storm breaker. I was mutet until... because ich habe Bröker tue rules.

[polar marsh]

@west pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

@subtle lagoon If your english is bad, you can check #613267301243944960 to take the german self role or visit the german server for support in your native language! Wenn du kein Englisch kannst, kannst du dir Hilfe auf dem deutschen Server oder im deutschen Kanal über die Rolle 🇩🇪 in #613267301243944960 holen!

[storm willow]

Bitte !

[glossy ore]

wth

[polar marsh]

@glossy ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[eternal arrow]

This Is Season 12 Still Why We Are Getting That Old Season 11 Look In Profile??? RP Look In Profile

[velvet bone]

Please get rid of hackers in EUROPE server!!!

[plain sandal]

@eternal arrow u caring bout that there is a game freezing bug which makes game unplayable

[noble lotus]

#questions

[velvet bone]

@noble lotus Hahahahahaha

Don't hack again you noob

[polar marsh]

@turbid saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[noble lotus]

@velvet bone you are noob I did not cheat

[sonic dew]

Is this glitch or wall hack 🙄?

[subtle lagoon]

@onyx cairn why ? Because I wrote in germany first? Sry but I didn't notice it. I get a massage muted and I didn't broke any rules.

[upper sable]

Hey, if i disconnect from my profile bff (A) and i connect with partner B... the when ill reconnect with partner A ill still have the points? I mean i don't lose my 2500 points

[velvet bone]

@noble lotus Lmao, you got banned for cheating

Hahahahahaha

[upper sable]

Rasist @velvet bone

[velvet bone]

How is that racist?

You are so delusional

[onyx cairn]

You can have unrelated conversations in #chat, @velvet bone.

[frozen schooner]

my friends PC is low end and he wants to play in Phoenix OS!! will that be a problem??? will his ID get suspended???

[onyx cairn]

Feel free to report mutual bugs in #old @upper sable

Phoenix OS is not supported. @frozen schooner

[frozen schooner]

then which OS or Emulator he can use he is poor!!! any suggestions?? @onyx cairn

[onyx cairn]

You shouldn't lose any points@upper sable

[upper sable]

Hm ok

[onyx cairn]

Windows OS + GameLoop @frozen schooner

[eternal arrow]

@plain sandal How The Hell M Supposed To Know This Game Freezing Problem When I Am Not Facing It?? Please Dont Interfere In Others Business Dude I Got My Problems I Am Asking That You Ask Yours Idiot

[sturdy wind]

@polar marsh @polar marsh @polar marsh

[polar marsh]

@stark needle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@flat seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[upper sable]

@polar marsh @polar marsh

[night cloak]

@upper sable it's bot. Not human

hi Can anybody give me again report youtuber's form link ? where I can report youtuber which are promotinh cheats ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i need a weapon isn't working

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

[lime juniper]

Please follow these instructions, @night cloak.

[blazing saddle]

@night cloak Can you explain the issue in detail?

[lime juniper]

Also, no more cheating content on you. Haha. We would not like to lose more YouTube channels that could have gone in a more positive direction, would we?

[night cloak]

my teammates can use i need a weapon quick chat i can't use it idk why

[empty echo]

Right

[blazing saddle]

@night cloak Go to the Inventory section, click the 🎙️ icon located at the bottom of the Inventory section. There, you can find and manage various quick messages.

[night cloak]

OK , @lime juniper but I Have a question I already report few youtuber 2 week ago but still no action has been taken ! ? Youtubers Use Hindi/urdu language that's why I think Pubg Team not recognized them as a hacker because they were not showing their hack on screen because they use " WIndow Capture Mod " In Obs And Also They Dont Type In Their Title " Cheat " They Use Word " Jadoo "

not that one when u click weapon slot a voice says i need a weapon

but when i click it it don't work

[blazing saddle]

Can you provide a screenshot, @night cloak?

[night cloak]

ok

[lime juniper]

If you reported them through the form, @night cloak, action has been taken. All such videos have been removed. Not all YouTube channels are terminated. That happens only if several videos are taken down. Sometimes, it may take a week for a channel to be terminated while it is in the partner program.

[night cloak]

@lime juniper hmm ok I am reporting Other Youtubers Who Promotes cheat because I think you Know My Channel Also Terminates LOL ! :p

that slot

[lime juniper]

I archive all e-mails from victims without reading them, so your reports through e-mail will not be looked into. Please send them through the form instead.

[night cloak]

if u click it it says i need a weapon

[blazing saddle]

@night cloak I don't think it works like that. You can set it via the settings I mentioned earlier. For easier access you can set it in the message wheel, like this:

[night cloak]

ok

thanks

[dusky quiver]

when will start Crew challenge?

[storm flume]

Please refer to this channel's pinned messages for further information, @dusky quiver:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[polar marsh]

@noble lotus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[halcyon zephyr]

Can help me ?

Hello, the game, after the last update, it had many problems

Plz

Help me

[blazing saddle]

Hello, @halcyon zephyr. How may we assist you?

[cyan citrus]

@blazing saddle when going to fix freeze issue?

[blazing saddle]

You can click the Repair Client option on the login screen and choose Routine Repair, @cyan citrus. This usually fixes most of the freezing issues.
If this does not help, you can report the issue in #old channel.

[cyan citrus]

i already did that many time

it is happening after update, 0.16 had many bugs but it was playable and did not freeze and crash

[blazing saddle]

Feel free to report in #old channel, @cyan citrus.

[desert coral]

#questions how do I get permission to post on clan recruitment

[blazing saddle]

@desert coral You need to get level 10 in the server to get the required permission to send messages in #clans channel. Check the pinned message in that channel for more information.

[halcyon zephyr]

Thanks

[light smelt]

#questions

#questions problem with device or account issue?

[night coral]

what is the start date of the Crew challenge ?

@blazing saddle

[storm flume]

Please refer to this channel's pinned messages for further information, @night coral:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

@light smelt What is the issue?

[night coral]

@blazing saddle I didn’t see about the dates set, just about the rank

[blazing saddle]

It will be announced when it is available. Keep an eye on the in-game news.

[night coral]

Ok, thought authentication was the same as enrollment

[light smelt]

@blazing saddle shadow option not available on hdr+extreme few match it does exist and few doesn't

[blazing saddle]

If you are facing any bugs in-game, feel free to report them in the #old channel along with an image/video evidence, @light smelt.

[light smelt]

@blazing saddle Ok

[night cloak]

Why I can’t send ‘tdm?’

????

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Thanks

Bot person

[polar marsh]

@tacit elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky robin]

i have very good wifi connection but when i play game it says there is no connection why

[polar marsh]

@forest coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@spare trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steady carbon]

Solo

[cedar terrace]

Fix the bug that when we stuck on the loading screen and can’t hear our teammates when we log in back the game it’s annoying I just got kill in a scrims

😤😤😤

I hate that bro

[storm willow]

@cedar terrace post feedbacks in #old

@steady carbon reporting ingame is the only option for teaming up

[limpid swan]

idk y i got this problem

[smoky robin]

i have very good wifi connection but when i play game it says there is no connection why

bruh cant even rank now

[opaque jay]

Where is my 1 teammate ??

Mene,mene, tekel,upharsin @somber solstice

[night cloak]

@opaque jay could you please use English in here

He might have left the match

[rapid mango]

Is it just me or are other people having trouble connecting to the servers?

[night cloak]

I think few are having difficulty to connect to the server

@rapid mango

[smoky robin]

like that?

[rapid mango]

Yup

[smoky robin]

idk man um check dms

[night cloak]

Hello

[storm willow]

@rapid mango @smoky robin which region? Did you guys try restarting your network router? Or changing to another network?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[iron basin]

Please fix the freezing issue

And the graphics reset

[night cloak]

@iron basin devs will fix the issue soon

[storm willow]

@iron basin use #old posting once is enough, not necessary to send the same message daily.

[rapid mango]

We're at Socal rn and it might have to do with our internet providers

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[iron basin]

@storm willow its necessary to remind the devs about the issues and its a major issue

[night cloak]

My diamond acc :(

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@iron basin #old is the right channel not here

@rapid mango yup

[limpid swan]

@storm willow the internet was fine but the game keep loading and can’t login

[rapid mango]

And there was really heavy rain earlier and the same thing happened to servers near my region. Maybe they had to go maintenance because they're worried that something might happen to the electric wires??

[night cloak]

@limpid swan try restarting the game

[limpid swan]

@night cloak i do everything ( restart , delete and download it again, change dns, reset router,...) and still not working

[night cloak]

@limpid swan what's your device

[limpid swan]

ip11

[smoky robin]

yee me, @rapid mango and @Vitamin#0832 are in socal and we had very heavy rain today and all 3 of our games are down

and mine went down couple hours after the heavy rain ended

[limpid swan]

and my friend also have the same issue

[rapid mango]

I'm not a complete expert but they might have shut down the servers to keep them from corrupting during all that rain

[smoky robin]

i have ipad air 1 but still same issue

now theres nothing i can do lol

[ashen lava]

Squad mates I was playing with said my mic was causing them to hear echos. I am using a wired headset on a iPad Pro. Not sure what I can do. Even put it on push to talk and they still heard the echo. Any ideas?

[polar marsh]

@spare trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky robin]

use apple earbuds then lol

[ashen lava]

I bought this wired headset from the Apple store

Batteries don’t last long enough on AirPods for gaming sessions IMO

[haughty cypress]

sad

[pure lantern]

Please play one guy with me duo fpp

@pure lantern connect to my server

[dense lintel]

How to change universal mark messages

Means how o add new marks like i got supplies

[slender roost]

i got kick out of the games for nothing its said lost connection and automatically kick me out and same thing happened to my friend too my wifi was working perfectly fine

we are pushing rank and losing point damage our career

[teal hemlock]

Anyone know how to link a fresh Twitter account to an existing Facebook account?

[craggy blade]

@dense lintel You might can't do that.

@teal hemlock A social media account linked to game can't be unlink. But you can link 2 social media accounts.

@teal hemlock You should refer to subpoint 2.5 in #faq for further information.

[teal hemlock]

That's what I asked. How do I link another account? The option doesn't show up on my settings.

[craggy blade]

@teal hemlock How many accounts you have linked currently?

[teal hemlock]

1, Facebook. I want to link a Twitter account.

[craggy blade]

@teal hemlock So the + option isn't appearing beside the facebook logo in Settings?

[teal hemlock]

No.

Want pic?

Also ty for mentioning me, I have notifs off for this server. @craggy blade

[craggy blade]

You should send the screenshot so any staff member can help you out. @teal hemlock

[normal fulcrum]

@teal hemlock If you're unable to link 2nd account, try client repair. If it still doesn't work, put it in #old

[teal hemlock]

Does it matter that I'm iOS? @normal fulcrum @craggy blade

[normal fulcrum]

No it doesn't @💕 コード：002 💕#0002. All pubg account should have option to link 2 social media accounts

[teal hemlock]

It's been persistent through devices and all so I'm fairly certain something weird is going on.

[normal fulcrum]

When you 1st installed the game, what was your log in method?

[teal hemlock]

Facebook, back in season 1.

@normal fulcrum

[smoky robin]

@slender roost yeah alot of people having this issue mind checking dms?

[storm willow]

@teal hemlock if you have already linked google play it won’t show on iOS. Likewise game centre doesn’t appear on Android May be that’s why it doesn’t appear for you

[teal hemlock]

So if I have linked my Facebook account to Google Play I can't link any other account?

[storm willow]

Yup only 2 allowed

@teal hemlock

Facebook and google play can be used to login - 2 methods

[humble hinge]

Hey! Is there any helper here?

[night cloak]

@humble hinge yep

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @humble hinge. Remember to read through #faq before asking questions in the support channels.

[humble hinge]

Hey! I am unable to enter into match many times. That's why I lose the points and My device is strong enough and internet too

I have reset my device too but nothing have changed!

[storm willow]

@humble hinge do you get Error? Or crash/ freeze ?

[humble hinge]

@storm willow My Game stucks on Loading menu after I click on start button

[storm willow]

@humble hinge did you try repair client / reinstall?

[humble hinge]

@storm willow Yeah! I have Reset my device too!

[storm willow]

Please post your device info and the issue in #old.

[teal hemlock]

And there's no way to log thru Google Play with iOS? @storm willow

[storm willow]

No, you need to use Facebook/ Twitter

Google play is android only
Likewise game centre for iOS

[river glacier]

Hacker i have. video 2 minuts

[wicked wedge]

Plsss dm me need help

[river glacier]

This is hacker

[distant ferry]

Thank you very much. PUBG

Thank you

[polar marsh]

@distant ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[orchid gorge]

Hi i have video for hacker

[storm flume]

Hello, @orchid gorge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Hello, @river glacier!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

We are unable to provide assistance if you do not ask a question or state a problem, @wicked wedge. Remember to read through #faq before asking questions in the support channels.

[humble hinge]

@storm willow I have done it now what?

[storm willow]

@humble hinge wait for dev to patch the bugs

[humble hinge]

@storm willow How would I know about that?

[storm willow]

Patch will be pushed ingame - when you start the app, it will automatically update, for everyone

[humble hinge]

Okay

[lethal tundra]

The game is getting annoying with this freezing issue. I died twice today cause of it

[jovial wolf]

Still sound bug not fixed yet

[exotic bluff]

What am I muted for?

[merry sandal]

Please remember that all feedback goes in #old.

[turbid saddle]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @turbid saddle. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@plain vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[turbid saddle]

I was playing a normal much in miramar untill I saw someone inside a wall (only a small part of his outfit) . I was able to kill him and he thought that I was hacking.. Is my account safe?

[night cloak]

@turbid saddle As long as you didn't use any cheating exploits, you are fine.

[turbid saddle]

Oof thanks

[wraith totem]

The game crashes everytime, yesterday i had to restart my game 2 time in the middle of a match

today its even wrost

[jolly thunder]

me too

[wraith totem]

This update is trash

[jolly thunder]

@wraith totem my turbo engin isnt even opening

[wraith totem]

I play in Phoenix OS

[jolly thunder]

i am pissed off

[wraith totem]

same problem

The actual problem is in the game

[exotic bluff]

Okay so I didn't swear in the in-game chat, and I got muted for 1 hour yesterday without any reason, just a message You have been muted for violation: and the time. Today also same, like what's wrong? Is this a glitch? I had asked the same yesterday and there was no response

[jolly thunder]

@wraith totem if u get any soluction plz tell me

I play in Phoenix OS
@wraith totem oh

The actual problem is in the game
@wraith totem ohhh

[glossy ore]

j got this for typin in Arabic

[exotic bluff]

Same issue ^ I typed in Indian language

[jolly thunder]

wow like a boss

[exotic bluff]

After unmute, I got muted again

What's going on?

[glossy ore]

wth this the 2nd time

[jolly thunder]

i gonna uninstall pubg

[exotic bluff]

wth this the 2nd time
@glossy ore Exactly!!!

[glossy ore]

is this going to result in you know to my account

[wraith totem]

i gonna uninstall pubg
@jolly thunder me too

[glossy ore]

im a addicted to it I can't

[west hill]

Help

[vagrant onyx]

@west hill what is it ?

[polar marsh]

@west hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy ore]

lol he said the word

[vagrant onyx]

@glossy ore i think he have the same issue

Is this one

https://discordapp.com/channels/393088095840370689/481200416349224980/687216570111623169

[glossy ore]

when you type the word you get muted

[vagrant onyx]

@glossy ore its might same is breaking of the game rule

[glossy ore]

i think its abug

[exotic bluff]

It's a bug

Many people on YouTube made vids about it and many people are facing it, I'm one of them and I haven't abused anyone

[tropic basalt]

I want my account to be reviewed, how can I do this

@polar marshI want my account to be reviewed, how can I do this

@vagrant onyxI want my account to be reviewed, how can I do this

[vagrant onyx]

@tropic basalt contact in-game support

[tropic basalt]

@vagrant onyxI wrote but they don't answer

[polar marsh]

@tropic basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limpid heart]

My device OnePlus 7 is freezing for a second while opening the scope or landing or randomly ,I died so many times , It is not fun anymore to play this game . Believe me or not I have sent 20 mails and reported more than 100 times in In-game . Please fix this issue on OnePlus 7 .

[stuck totem]

Please ban him, he had teamed up in solo FPP, i killed his friend then he killed me, i have recording if needed.

[exotic bluff]

ROG Phone II- Game crashes after every Domination win

[stuck totem]

ROG Phone II- Game crashes after every Domination win
@exotic bluff i don't think its game's problem

[storm willow]

@exotic bluff if you feel that a bug, please post in #old with device info and video clip

@stuck totem report ingame is the only method for teaming up

[exotic bluff]

Ok

[frozen schooner]

can u guys stop using other emulator for play the game... cheater use cheats on other emulator..... please star taking action against other emulators!!!

[storm willow]

@frozen schooner post in #old

[frozen schooner]

ok

[wild bronze]

Hi, i told a friend of mine to connect back (recall stuff) and gave him my code, but he never been asked to enter it.. and it’s been 2 or 3 month he’s out. Wtf?

What’s the right way to do it

[plain vine]

Actually I am not the only guy who is muted. Many people have been muted for using quick chats. Is this just a common glitch or some big problem for my account??

[tall wyvern]

hello

how can i talk to the authorities

[quartz wave]

Are the loot spaws in hotdrops reduced since the update...Like I've been playing from S1...All I now get is shotgun and pistols in entire containers...By season -8 u guys stated loot spawn has been increased by 1.5x...Wtf is happening ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild bronze]

Hi, i told a friend of mine to connect back (recall stuff) and gave him my code, but he never been asked to enter it.. and it’s been 2 or 3 month he’s out. Wtf?
What’s the right way to do it

[polar marsh]

@frank ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak Mk14 Auto doesn’t get you banned, it’s a lame excuse that people say, trying to revoke their ban.

@wild bronze your friend have to enter the game with the link you generated (invite) and then enter the code in game.

[fluid urchin]

can any supporter help me

[night cloak]

We can't unban ur account because you were banned for hacking @fluid urchin

[fluid urchin]

iam old player

so i need chance ? please

[night cloak]

No chance

[fluid urchin]

where is the supporters

[night cloak]

You do have agreed the terms and conditions when you create an account

No one's gonna support hackers @fluid urchin

[fluid urchin]

u not a supporter so shut up u talking like kids

[night cloak]

@night cloak

[fluid urchin]

i need help and u just bullying me

[night cloak]

I'm not bullying you

What's wrong, @fluid urchin?

[fluid urchin]

every one do wrong thins

but i just want to see what hackers feel nothing more i swear

[polar marsh]

@fluid urchin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter drift]

My game crash every time 😪

[solid merlin]

hello

[royal zodiac]

The game crash a lot and that make me lose rank points , any solution ?
<@&639889499718942720>

[storm willow]

Please try repair/ reinstall, if problem persist. Add feedback on #old and wait for patch. @royal zodiac

Please avoid tagging community team for such issue

[wild bronze]

@fluid urchin play stupid games get stupid rewards. Now cry somewhere else if you’re stupid enough to use cheats and even more stupid doing that with your main account

[night cloak]

Play different games

[steady carbon]

Where is the supporters : I have videos of hacker players, will you rate them if I show them to you?

[polar marsh]

@pastel fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gray gate]

I kept getting muted for no reason why??

[ancient kestrel]

This mission is not completing

[gray gate]

Every 2 days i get a 24 hour ban non-stop

[abstract nexus]

Please solve screen glitch means mobile screen will not respond but sound will hear

[polar marsh]

@digital holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@manic tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[outer yarrow]

@lucid tapire, please anyone tell me, will evo mode be back on Pubg Mobile aka Darkest Night And Survive Till Dawn....

[latent matrix]

the users ["fiber, "Fiber", "FIBER"] are all inactive and have no statistics, is there any way for me to get one of these names?

[verbal comet]

any body can help me

[upper plover]

Help - my one friend experiencing this issue - you have been muted for violating the rules ! And for no reason ! What is reason for it ? What can we do for it ?

[cloud minnow]

@verbal comet With what?

[storm willow]

@upper plover contact ingame customer support

@verbal comet State your issue

[storm flume]

Hello, @manic tendon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@edgy pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn brook]

My PUBG Mobile Account Is Hacked
Please Help

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@thorn brook do you have access to atleast one linked account ?

[grand marlin]

how i report hacker ?

i have vid

[cerulean saddle]

Why game is freezes in between battle

[night cloak]

@grand marlin http://cheater-report.pubgm.cc

@grand marlin everyone using hacks .. what report? 4 match only today 4 dead from hackers with 15/kd +wallhack + magic..

@night cloak ???

This dude already conquer

😱

@night cloak most probably hacking 66 matches n 513 kills

I know that he is cheating

@night cloak don’t waste your energy the ban pan achievement and messaging is a joke. None of these hackers are being banned. Same here was killed last night by someone shooting in the sky and still killing everyone in the map

No ban pan this morning for me was a conqueror player

@night cloak look top 100 players in solo.. ofc allready congueror 38 lvl char in 2 days ! haha and ofc season 11 again congueror..

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why are players still able to hide stats, pubg drop this stupid function

Y did they ban @night cloak

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak i don't know why the noobs devs don't want block all the cheat.. from season 6

hello I'd like to file a claim about being banned i dont see any reason for getting banned i never cheated nor used glitches i was just ingame a sec ago and got kicked off and when i tried to get back in it said my account was on a violation of regulations I bought even rp and ucs using my sister card i dont see the reason for me to cheat or getting risked to get banned please tell me what i did.

id is 6711000243

@night cloak yes just make a k/d ratio cut off and ban

This guy last night was one shoting every player in the map

the problem is everybody is getting banned for no reason and y'all keep letting the cheaters cheat even though theyre doing live on YouTube you guys arent even banning them

[final jay]

What is wrong with Asia Server for both PubgM and pubgm lite specifically in Pakistan, getting a high ping during match.

[night cloak]

@night cloak but from season 6 ????? are not justified

@night cloak not sure the person I saw was conqueror

the only problem we have is (h@king)..ONLY !

[terse void]

hi

[spring void]

@final jay pretty sure the issue was resolved

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[final jay]

@spring void, sorry to say but I died while my ping got upto 700+, and in Lite cannot go below 500 ms in Asia server.

[pine sandal]

#TencentGames you not Help me. 10th you open my account😩

[spring void]

@final jay it may be your internet.

[final jay]

No this ping issue started after 0.17 update

I have changed my Internet connection to double check if Internet is the cause, but its not

[mint widget]

It has been so many days You could not help me Now you have stopped answering me.I only expected you.I thought you could help me But you have not given me any reply yet I am still struggling with this problem Please answer my questions and help me.I am very angry with you now You remove the link of Google Play game from my game The hacker is operating my game from it.

[night cloak]

Once it is linked it's quite hard to remove

[mint widget]

So what should I do now, how do I remove it?

[spring void]

@mint widget contact ingame support and ask them to revoke access to your google play account

[mint widget]

I contacted him and he closed Jesus

I contacted him and he closed Issue

[spring void]

Keep trying, they will eventually reply

[mint widget]

I Complementing for 2 months.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @mint widget. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[harsh mortar]

I can't change my graphics settings from default in 0.17.0 update

[night cloak]

@harsh mortar try repairing the game

[harsh mortar]

I have tried repairing but it's not working

[night cloak]

What's your device spec

[simple scroll]

Everytime game is freezing I had to restart everytime

Happening after update

[gleaming abyss]

@light trout hi
I was willing to get some details regarding the content creator membership thing
I am aware of the whole 1k active following baseline but u want to know some details like any website link or any further requirments or perhaps some applications deadline thing

[glossy ice]

i need help regarding india bonus challenge and when will it be open for us to play?

[light trout]

@gleaming abyss There are currently no requirements. Feel free to complete this form, http://bit.ly/2GQyoJz .

[glossy ice]

@light trout

[floral edge]

Hi all,
I have a good ping in the lobby around 80 ~ 100 ... but ping in match jumps to 180+!! is it issue can be fix or just ISP issue?

[night cloak]

Less than 50ms is said to be the good ping and below 100 is said to good to average @floral edge
Try contacting your ISP

[neat lotus]

Anyone know what was the purpose of that 5mb patch?

[floral edge]

@night cloak so it should be the same ping in lobby and in match,

[gleaming abyss]

@light trout can you provide me some context on PMSC(star challenge) perhaps an article?

[night cloak]

@neat lotus that was for bug fixing

Don't know which bug was fixed

[sturdy lotus]

hello could someone tell me if I will get banned for using a wireless controller

[iron basin]

Thanks you pubg mobile devs because of you guys we lost a tournament of 500$,our crucial assaulter game freezed at the last circle,
So our team has decided to quit PUBGM for good.
Thank you PUBGM it Was Fun!.
Adios!.

[polar marsh]

@iron basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gleaming abyss]

@woven atlas can u answer my question plz

[heady glacier]

What is this

My wifi is working fine

But game is not opening

[quiet mirage]

Would the name "SCHOOLSHOOTER" be an allowed name

[delicate jungle]

why does the game get stuck so often? both on the phone and on the emulator

[night cloak]

@quiet mirage No.

[quiet mirage]

I have a screenshot of someone in my game being called that

[night cloak]

You can report the name if they behave weird.

[gleaming abyss]

@night cloak hi hope 👋

Can u answer mi question🙂

[pallid prism]

مرحبا

[polar marsh]

@winter drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pallid prism]

Hello, my Facebook account has been compromised and I need to unlink my Bobgie Mobile account from Facebook

[night cloak]

@gleaming abyss of 2020?

I cant login to my facebook acc which was linked with the game what do i do?

[pallid prism]

Bot

Please be advised that this channel is intended for support matters related to the Discord server, @『CK』ZAMJARA. Use #questions for game related questions.

[night cloak]

Can someone help lol?

[iron basin]

Can someone help lol?
@night cloak accounts can't be unlinked i guess

[night cloak]

So imma loose my pubg acc again?

It had 10 s royal pass + much more uc and stuff and ace too

[iron basin]

So imma loose my pubg acc again?
@night cloak you have linked another account with your pubgm account?

[night cloak]

Yeah just now i linked my google play games acc

[iron basin]

@night cloak so use that account to login,and change your fb password if you can!

[night cloak]

@iron basini just tried to change my fb no because i the older one was no longer in use and the facebook wants me too confirm my identity by sending a msg on a number that doesnt exist anymore lol what should i do

[iron basin]

@iron basini just tried to change my fb no because i the older one was no longer in use and the facebook wants me too confirm my identity by sending a msg on a number that doesnt exist anymore lol what should i do
@night cloak contact fb support

[night cloak]

@iron basinform where??

[pallid prism]

Please be advised that this channel is intended for support matters related to the Discord server, @『CK』ZAMJARA. Use #questions for game related questions.

Please be advised that this channel is intended for support matters related to the Discord server, @『CK』ZAMJARA. Use #questions for game related questions.

[iron basin]

@iron basinform where??
@night cloakuse the help section

[night cloak]

@iron basinthere is no help section there

[tender fossil]

I need help guys I am purchase prime plus but pubg show to unavailable for purchase why tell me please help me

@faint tundrahelp me bro plz

[grim sand]

Yo

[tender fossil]

Anyone tell me please

[grim sand]

@tender fossil it means prime plus is unavailable rn

I think u should wait

[obtuse forge]

Yo what's arctic mode and how am I supposed to play it?

[tender fossil]

@grim sandbut another guy account is purchasing for prime plus why not me

[grim sand]

@tender fossil maybe some technical issue or maybe ur google pay is not working fine

[tender fossil]

@grim sand I am waiting for two seasons bro

@grim sandok but I am using my friends Google pay account but still no use

[grim sand]

@tender fossil add money to ur google play

[tender fossil]

I am using several accounts but no use

[grim sand]

Then try

[spring void]

@tender fossil can i see a screenshot?

[tender fossil]

@spring void ok wait plz

[pallid prism]

Please be advised that this channel is intended for support matters related to the Discord server, @『CK』ZAMJARA. Use #questions for game related questions.

[spring void]

@pallid prism what seems to be the issue?

[obtuse forge]

Does anybody know what this arctic mode is? Is it something yet to be released or what? I found some achievements for that mode and have no idea what they're about 😅

[spring void]

@faint tundra please use #pubg-mobile for this.

[pallid prism]

Hello, my Facebook account has been compromised and I need to unlink my Bobgie Mobile account from Facebook

[distant escarp]

@obtuse forge A brand new mode in EvoGround. Based on Classic Mode gameplay, arctic storms appear periodically in Vikendi. Players need to maintain their body temperature or constantly lose health. Will be released to global version of the game on the 16th of April, it currently can be played by beta testers.

[obtuse forge]

that sounds very cool 😳 thank you for the reply :)

[night cloak]

the error of the game crash still has not been solved, it has been 4 days since the game is like this so it only gets worse

[distant escarp]

anytime

[spring void]

@pallid prism contact ingame support and ask them to revoke access to your facebook. Make sure another account is connected to your PUBGM before hand

[tender fossil]

@spring voidthis is screen shot bro

[spring void]

@tender fossil that is a google issue. Contact playstore support for this.

[pallid prism]

Hello, my Facebook account has been compromised and I need to unlink my Bobgie Mobile account from Facebook

[tender fossil]

@spring void Bhai how to connect with playstore

[spring void]

@night cloak when does the game seems to be crashing and how much ram your device has?

@tender fossil open playsote and there will be such option in side menu. You can google for further info on this.

[tender fossil]

Ok I will try

[night cloak]

@spring void I have 4 ram, if you say that and why do some streamers play with 16 ram?

[sharp dome]

Hello

I need help ..

[vagrant onyx]

@sharp dome what is it ?

[sharp dome]

I pay to 600us but i don't have

[spring void]

@night cloak try reparing the game from login screen.

[sharp dome]

9.99$ but

[night cloak]

@sharp dome Google or Apple?

[sharp dome]

Google

[night cloak]

Go to Google Play > account > purchase history and send a screenshot here.

[sand path]

Contact customer support with the SS

[polar marsh]

@merry star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@sharp dome look for the latest one

Oh the payment wasn't successful

That's a card issue

[vagrant onyx]

@sharp dome you didn’t bought the UC
cause the issue with your card

[sharp dome]

@vagrant onyx thenk u ))

[sick wigeon]

hello can any pubg official help ,i am in big trouble

[distant escarp]

@sick wigeon state your issue and someone from the team will help you

[sick wigeon]

can smeone call me

[night cloak]

Bruh

[sick wigeon]

please, i am not able to explain the whole matter in written

[night cloak]

Just type

@sick wigeon You got banned?

[warm pecan]

Hi

[night cloak]

Ig he's

@sick wigeon I see. Quickly contact customer service in-game.

[polar marsh]

@warm pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick wigeon]

contacted but they are giving me time for 90 days

[night cloak]

It can take upto 90 days. But if you provide all the correct and accurate evidence, it will be very fast.

[sick wigeon]

can someone help me, i just want to permntly unlink the fb from pubg,and link the twitter accnt

[night cloak]

It is not possible to unlink a social media account. The support will just block the Facebook login within 90 days. It will not unlink it.

[sick wigeon]

blocking the facebook login , will it help? if someone tries again to log in through fb , the accnt will nt open no?

[night cloak]

@sick wigeon Yes. Blocking will prevent the person from logging in.

[upbeat harness]

My chat gets muted everyday. I am not able to send any texts to my friends. I can’t even mark enemies or supplies for my teammates. This is so annoying. Please help me. <@&639889499718942720>

[lime juniper]

We are aware and have included this in our reports to the developers. They will work on improving this system. Our apologies for the inconvenience.

[upbeat harness]

Thankyou

Hope they fix this as soon as possible. I am pushing conqueror and I have to mark enemies. It is important

[polar marsh]

@finite timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why PUBG MOBILE WHAT HAPPENED WITH YOU??!!! I GOT BAANDE without reason All season Rating DIAMOND AND ACE AND GROWN III. Pls someone help me

[lucid sundial]

@night cloak how does he unblock me then? He doesn’t know there is a block feature?

[night cloak]

this is not fair

Can someone help me with the game, I can’t change the graphics and I tried reinstalling but it didn’t work. Help please

@night cloak can u send a SS

@night cloak what u mean?

The enemy killed me but my teammates did not help me. I have proof. Picture

Bruhh

You can’t complain for that

He swore to me

[blazing saddle]

Kindly report in-game or to the in-game customer support, @night cloak.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Tanks for help

[tough raptor]

i will die by hack !!!

[past tartan]

Without scope

[night cloak]

Can some help me

[lime juniper]

What language are you using in the game, @upbeat harness, and are you able to provide a recorded video of this happening?

[cerulean zinc]

@lime juniper if u have the answer, #discord answer me pls dear?