#questions

1 messages · Page 721 of 1

night cloak
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@peak badge you need to chill

stiff ginkgo
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@royal zodiac yes

royal zodiac
#

How to fix this proplem?

stiff ginkgo
#

@night cloak bruh he installed pubg to play and if he can't play it
How can he chill

night cloak
#

Be smart read pinned message

peak badge
#

@night cloak what?

royal geyser
#

@stiff ginkgoyeah bro😢

stiff ginkgo
#

And for chilling people play pubg 😑

polar marshBOT
#

@royal geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stiff ginkgo
#

@polar marsh stop this bot -_-

night cloak
stiff ginkgo
#

My game is freezing at the middle of the game
Thank God not between a fight

hazy phoenix
#

Guys does anyone know which day will the season start?

peak badge
#

@somber solstice help me pls

sick shale
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@hazy phoenix 9/3/2020

hazy phoenix
#

@sick shalewhat?

peak badge
#

@somber solstice Just tell me why?

hazy phoenix
#

Bro ur wrong

sick shale
#

9.3
@hazy phoenixsorry

hazy phoenix
#

Ok thank you

#

@sick shaledont worry it happens

night cloak
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Is the game crashing for u guys after update?

stoic sand
#

@sick shale you speak arabica?

hazy phoenix
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@night cloakonly when jumping out of the plane

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@stoic sandاي اخي

peak badge
#

No one here is going to be held accountable?

night cloak
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@hazy phoenix my game is crashing in TDM also

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That too in the beginning

hazy phoenix
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@night cloakoh i dont know then

night cloak
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Can't even complete my missions

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This update was a complete disgrace

stiff ginkgo
#

Are we beta testing the game ?

night cloak
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I think so

peak badge
#

@neon patio can you help me bro?

stiff ginkgo
#

@peak badge they won't reply

peak badge
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Why @stiff ginkgo

stiff ginkgo
#

You see a DND status on their name ?

peak badge
#

I don't want to get banned, I just want to know why I get banned @stiff ginkgo

desert dagger
#

Mine is crashing in everything

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Even in main menu

stiff ginkgo
#

@peak badge don't worry your account will be unlocked

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @stiff ginkgo:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

stiff ginkgo
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Hehe

normal fulcrum
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@peak badge What's the issue?

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@desert dagger @night cloak Which device you guys are using?

desert dagger
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Im on a note 8,not rooted,very many people are complaining about this @normal fulcrum

peak badge
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@stiff ginkgo yeah unlocked but banned agian:/

stiff ginkgo
#

@peak badge repair game

normal fulcrum
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@peak badge For how many days?

peak badge
normal fulcrum
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@desert dagger Have you tried client repair?

peak badge
#

Unbanned now

blazing saddle
peak badge
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But I'm afraid to come back in

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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@normal fulcrum I'm using Asus Zenfone Max Pro M1

desert dagger
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@normal fulcrum yes i have and it just makes it crash more often

stiff ginkgo
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Guys let's just assume we're beta testing the game :)

night cloak
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I've tried client repair and also I've reinstalled the game

stiff ginkgo
#

For bug fixing they'll take a lot time

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2 days stil no fix -_-

night cloak
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My UC's are stuck mate @stiff ginkgo

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I want to get back 120 UC back from RP

stiff ginkgo
#

@night cloak oh sheet

desert dagger
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Please fix,in training grounds

blazing saddle
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I want to get back 120 UC back from RP
@night cloak Contact the in-game support regarding in-game currency related issues.

stiff ginkgo
#

@blazing saddle dude

storm flumeBOT
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Hello, @desert dagger!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

stiff ginkgo
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He means RP missions

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He's not able to complete missions

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To get UC back

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What kind of mod are you
First check the matter then suggest something

night cloak
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@night cloak Contact the in-game support regarding in-game currency related issues.
@blazing saddle
I'll get back my 120 UC if I play and complete the missions.
But, the game is crashing all the time. How could I play?

night cloak
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And they would not give me the UC right away na...

stiff ginkgo
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So the update will be after next season 😶

pastel mesa
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hi i have a problem my game is crashing when i want jump in plane

stiff ginkgo
#

We're stable app users
And looks like beta testing

night cloak
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Many more reporting this issue @blazing saddle

blazing saddle
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There will be a fix coming soon.

vivid relic
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Help please, i cant buy uc for now , it keeps saying insuficients balance help :(

stiff ginkgo
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@night cloak dude I think the staff here don't play pubg

night cloak
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I also tried going back to 0.16.
It doesn't work now. It says to update the game

vivid relic
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Even cant upgrade my rp

stiff ginkgo
#

They themselves don't know what's the problem is

vagrant onyx
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@vivid relic including Tax ?

night cloak
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Yeah.
They don't play the game. @stiff ginkgo

vivid relic
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No @vagrant onyx

blazing saddle
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We are aware of the issue and have forwarded it, @stiff ginkgo @night cloak. Kindly take discussions to #pubg-mobile.

stiff ginkgo
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@night cloak u can't
Once you login account to latest version you can't login old version
I've tried it

vivid relic
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What can i do pls help, my telkomsel payment is not workin

polar marshBOT
#

@hardy rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx
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@vivid relic with tax
have you made before Purchase ?

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and did it work ?

vivid relic
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Yes

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Its working before it

vagrant onyx
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@stiff ginkgo ones acc log in on the newest version cant log in again in the oldest version

vivid relic
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I tried the yt tutorial and it dint work

stiff ginkgo
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@vagrant onyx
I know dude 😑😐

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Kindly check the msg above

vagrant onyx
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@vivid relic i all ready asked you but you did not respond so what ever you thinking

vivid relic
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I bad at english , so im sorry i realy dint know what u mean @vagrant onyx

vagrant onyx
#

@vivid relic its ok

vivid relic
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@vivid relic with tax
have you made before Purchase ?
@vagrant onyx
Yes , with tax i ve made before purchase

#

and did it work ?
@vagrant onyx
No

vagrant onyx
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@vivid relic you need to double check your account and the payment method ( also make sure you have enough balance )

vivid relic
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@vagrant onyx yes i have enough balance on my telkomsel payment methods

vagrant onyx
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@vivid relic balance include tax

like for 10$ you need 1$ for tax so total 11$

vivid relic
#

Yes i have enough of it

stiff ginkgo
#

Try Midas buy

crude escarp
vivid relic
#

@stiff ginkgo ok

odd rivet
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I need help i got ban for no reason didnt violate any rules not hack nor third party app! Did contct support by mail and in game no help

blazing galleon
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Anybody facing issue with the new update??

stiff ginkgo
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@blazing galleon every body

blazing galleon
#

Okay. I hope they fixed it asap.

sick shale
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@ionic cloak about the outfit from achievement, some players have it from korean version

vagrant onyx
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@sick shale its not out yet on global english version ( its say on date 21/3/2020

toxic ridge
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How can I fix this problem

ionic cloak
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@sick shale tnx

storm willow
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@toxic ridge looks like internet/ping issue, your signal strength on right top is loading..

gilded temple
#

gamecrash too many time fix this issue

storm willow
dapper tide
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Heo

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Hello

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One man on youtbe doing live pubg hack stream

blazing saddle
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@dapper tide Kindly send the link in private.

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Got it. Thank you for reporting.

lavish wing
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@lapis flax @silver moth

Hide magisk manager to fix crashing if you're rooted @pastel mesa @night cloak

vivid relic
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Help, i still cant purchase uc on every app helpp

silver moth
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@lavish wing already hide but still crashing

blazing saddle
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@vivid relic What purchase method are you using?

vivid relic
#

Telkomsel @blazing saddle

blazing saddle
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No, I mean via Google Play or App Store?

vivid relic
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Google play

cerulean zinc
#

Is hardcore time limited or will it be there forever now?

silver moth
#

Can pubg fix the crashing issues? @blazing saddle

blazing saddle
#

You are facing the issue on other applications as well, @vivid relic?

cerulean zinc
#

Or will it be like last time? @blazing saddle

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @silver moth:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

vivid relic
#

@blazing saddle yes

lavish wing
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@maiden rover firwt hide magisk package from settings

@Emon follow these steps

vivid relic
#

I realy cant buy uc on every app

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Or even web

blazing saddle
silver moth
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@lavish wing how to firwt hide magisk package from setting?

lavish wing
#

*first
@clear bolt

Follow his steps @silver moth

cerulean zinc
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@blazing saddle didn’t help me 😔

silver moth
#

Any video tutorial? @lavish wing

lone plaza
#

@vivid relic i used telkomsel, not get any problem when purchase

blazing saddle
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@cerulean zinc There is no time limit, but the event may or may not be removed without a prior notice, in the future.

cerulean zinc
#

@blazing saddle and.... how to enable death replay again? Is it in general settings?

vivid relic
#

@lone plaza but i did

blazing saddle
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Check the pinned messages, @cerulean zinc.

lavish wing
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@silver moth
hide magisk manager from app drawer (Magisk>Settings> Hide Magisk Manager).

I hope this helps :)

cerulean zinc
#

I can’t find it, so not in my device yet nice 👌🏻 @blazing saddle

lone plaza
#

@vivid relic try reset your play store

blazing saddle
silver moth
cerulean zinc
#

@blazing saddle I have balanced only tho

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Tried restarting once, will try again now when I go Oof

maiden rover
#

You're not suppose to do that.

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I got a warning from the mods that we'll be banned.

vivid relic
#

Ok @lone plaza

maiden rover
#

Seems like they added root detection for better security

lavish wing
#

@silver moth
Not like that

clear bolt
#

@maiden rover same 🤣🤣 Not gonna talk on that topic here

onyx cairn
lavish wing
#

Wait a min @maiden rover

Hiding it still got you that message?

dim ice
#

When the rp is going to be locked?

vivid relic
#

I ve do everything for this

lone plaza
#

@vivid relic lol taxes, buy more balance

vivid relic
#

But i have enough

lone plaza
#

@vivid relic Thats not enough yet, try buy more balance

vivid relic
#

I have 164,000,00 Rupiahs, and the uc cost 145,000,00 rupiah

spring void
#

That wouldn't be an issue with PUBGM but rather google play. Adding taxes may help to calculate the neeeded ballance

lavish wing
lone plaza
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@vivid relic make it 170,000,00 rupiahs

silver moth
#

@lavish wing ok

vivid relic
#

Uhh ok

jolly mural
blazing saddle
#

@vivid relic As I said earlier, contact Google Payment support for the issue.

vivid relic
#

@blazing saddle ok

#

@lone plaza tx man

lone plaza
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@vivid relic np

pastel mesa
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@lavish wing i dont have root

lavish wing
#

Well then you gotta wait for devs to fix

sand path
#

How to disable the ' rolling' while landing?

ocean fractal
#

@sand path u cant. Just punch once before landing to skip rolling

blazing saddle
#

There is no such option to disable the new animation, yet, @sand path.

sacred sigil
#

Till when can we rank push in season 11?

ocean fractal
#

@sacred sigil 7th mar

desert dagger
#

@blazing saddle when is the ranking season going to end

#

Why did you delete the msg

vagrant onyx
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@desert dagger

7/3/2020 = s11 RP locked
8/3/2020 = ranking stop ( between 8 and 9 )
9/3/2020 = s12 start

desert dagger
#

I wanted to ss it for a friend

#

Oh ok thanks

vagrant onyx
#

@desert dagger there you go

desert dagger
#

Thanks

vagrant onyx
#

@desert dagger these date all between

neat ginkgo
#

Why iPad Pro 2018 does not have support for hdr+extreme

#

Its like the best device rn in the market.

crimson spruce
#

Hello help me plz

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Why no one respond me

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @crimson spruce. Remember to read through #faq before asking questions in the support channels.

sacred sigil
#

Thanks

crimson spruce
#

I just want to know when is the next crew challenge

#

Help me plz

#

WTF this support

woeful yarrow
#

fix lag.. its impossible to play after this update.. oneplus 6 user

normal fulcrum
#

@crimson spruce No updates yet. Will be announced in #news. And no swearing allowed

storm kindle
#

Thanks pubg for such an amazing experience 🙂 . 17 days and this notification doesnt leave me . Have tried everything . Every possible technique deleted game 4 times . Changed dns but no solution

#

@unkempt crescentrs of this channel arent even responding and yeah shiiiiiiiit updates by pubgm

dim hollow
#

I need help .I want to download pubg korea but i only get 1.5gb per day and and the game is 1.7gb around

vagrant onyx
storm kindle
#

@vagrant onyx how many times should i do this mahn ! 17 days and still no solution

#

Did this like f..in 10 times

vagrant onyx
#

@storm kindle yes

twin mason
#

constant crashing on entering lobby, entering airplane, specific outfits coming within render range. terrible update

dim hollow
#

I need help .I want to download pubg korea but i only get 1.5gb per day and and the game is 1.7gb around

storm kindle
#

Can i get the legit pubgm email

vagrant onyx
storm kindle
#

Cause i dont wanna chat with bot

#

I need a pubgm customer service email

vagrant onyx
storm willow
#

@dim hollow how do you expect us to help on your issue ?

storm kindle
#

No not this buddy this email i have tried 3 times they dont help

#

@vagrant onyx

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They say to chat in game

storm willow
#

@twin mason feedback goes in #old

molten token
#

My I’d got hacked

dim hollow
#

Any help like any way to download game half and half means in 2 -3 times @storm willow

molten token
#

From Indonesian guy

storm willow
#

@molten token contact FB/ twitter and recover your account

vagrant onyx
storm kindle
#

Can i get some official email for contacting pubgm

storm willow
#

@dim hollow find a Wifi in your area either cafeteria or your friends house

storm kindle
#

Or any of the employee in pubgm ?

dim hollow
#

Can obb file be compressed @storm willow

molten token
#

He changed my Facebook account email

storm willow
#

@storm kindle the one that was send earlier is official mail

molten token
#

He hacked it

#

Can enyone help

storm kindle
#

@storm willow they are bots mahn they tell me to go in game and chat with bots sent email 3 times

storm willow
#

@dim hollow I don’t know, also we do support only to Global client. Try asking in korean server if there is one.

dim hollow
#

K

storm willow
#

@molten token do you have access to another linked account ?

storm kindle
#

@storm willow similar thing happened with a famous streamer and professional player coffin

molten token
#

No

#

I just have my screen records and my YouTube streamplay

#

If u want I can sand

storm kindle
#

This happened with coffin also cause he plays so well he was getting reports and pubgm banned him

#

Is this the way pubgm is banning innocent players and legit gamers instead of banning hackers

molten token
storm willow
#

@storm kindle that’s isn’t a ban for cheating.

storm kindle
#

But bruh i am getting banned 5-6 times in a day

#

wth is wrong with pubgm servers ?

storm willow
#

Is your device rooted or jail broken?

storm kindle
#

yeah i have a jailbroken device

molten token
#

Mr Strom breaker this link is useless plz help

storm willow
#

We do support only Stock OS, we can’t troubleshoot the issue since you have modified the Stock OS. @storm kindle

storm kindle
#

But then too many players who dont have jailbreak are also getting this message

molten token
#

Should I sand my stream link to u

#

Plz help me out

storm willow
#

That issue will be solved by Instructions In pinned message @storm kindle work good on stock OS.

storm kindle
#

Should i unjailbreak?

storm willow
#

@molten token that’s of no use, protecting your social account is your some responsibility. try contacting Facebook support and recover your account

gray gate
#

I can't tell if im lagging or its just the game i kept getting lagged back constantly at 80 ping

storm willow
#

@storm kindle yes, un jailbreak. Full restore - then play on stock OS

storm kindle
#

Ok lets see thanks

storm willow
#

@gray gate try repair once and see if that helps

kindred bough
#

I need help please. after update my game is so lagging. i need best low specs settings for emulator. pls help

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @kindred bough.

kindred bough
#

@storm flume already done

molten token
#

He changed my social media details

storm willow
solemn spear
#

Someone logged into my account and transferred it to the Vietnamese version. From what I heard it is impossible to retrieve it. Is this true? And if it is, why so?

molten token
storm willow
#

yes, due to country restrictions, you may contact Vietnamese customer support for further doubt

molten token
#

Than he started playing in krjp

storm willow
#

@molten token did you read the link I send earlier ? Especially the second part?

wicked timber
#

After this new update gameplay management system got activated automatically. Now I can't play more than 3 Hours. When you guys are giving patch to fix all these issues?

solemn spear
#

@storm willow I can't. I was able to install the Vietnamese version but when I logged in with Google it just created a new account.

molten token
#

Can u recover my Pubg id

#

I have clear records to show u Pubg plz help

solemn spear
#

It makes no sense. Why would they make the game like that. It's a hacker paradise if all they need to do is transfer the account so that the original owner can't do anything about it.

storm willow
#

@molten token read the second part of the message in that link. Contact customer support they might help you.

molten token
#

Ok recover

cursive oriole
#

Hello

polar marshBOT
#

@cursive oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@solemn spear well, getting hacked on social media account isn’t our concern. It is every individuals responsibility To protect their own account. Don’t share login credentials to others or fake websites

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @cursive oriole. Remember to read through #faq before asking questions in the support channels.

solemn spear
#

@storm willow I know. I didn't visit any suspicious websites. I didn't share login credentials. I have no idea how the account got transferred. There were no signs of intrusion on my social media accounts.

molten token
#

But u can rumove id from that social media

#

U are Pubg

storm willow
#

Read #faq 2.7 @molten token

molten token
#

What u want

#

I have profe

#

Can u plz tell me where is Pubg office in india

storm willow
blazing marten
#

My friend blocked me by mistake. Then he unblocked me and sent me request . Now we are again friends in the game but neither of us can send popularity to each other . The game says " Failed to send gift the target has blocked you " we have remade a synergy of 40 but still neither of us can send popularity ... Any solution ???

molten token
#

Strom is useless

storm willow
#

thank you

molten token
#

Can I talk to better guy

#

Plz

blazing marten
#

Any solution for my problem ??

molten token
#

No solution here

storm willow
#

the solution will be same, contact customer service! @molten token

blazing marten
#

@storm willow please solve my problem

solemn spear
#

@storm willow What? I'm not stupid. I know what I do or don't do. But either way thank you for trying to help. I can see that I'm not going to get any solution here as well.

molten token
#

Who the hell are u Strom

#

Nc Chico

solemn spear
#

@molten token be more respectful

molten token
#

No

spring void
#

@molten token what is your issue?

blazing marten
#

This is support channel

molten token
#

Chico this doesn’t own respect

blazing marten
#

@spring void can you solve my problem ??

molten token
#

My account got hacked live

storm willow
blazing marten
#

My friend blocked me by mistake. Then he unblocked me and sent me request . Now we are again friends in the game but neither of us can send popularity to each other . The game says " Failed to send gift the target has blocked you " we have remade a synergy of 40 but still neither of us can send popularity ... Any solution ??? @storm willow @spring void

spring void
#

We cant do anything about this ourselves, contact ingame support and follow the solution given by @storm willow @molten token

mossy matrix
#

Hi

molten token
#

Pro plays I done that nothing happened

subtle stump
#

@molten token Nothing will happen

blazing marten
#

Help @spring void

spring void
#

@blazing marten can you unfriend and friend each other once again to see if it fixes it? Or block and unblock, if it still doesn't fix contact ingame support

blazing marten
#

Yes I did that

#

Ok

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @mossy matrix. Remember to read through #faq before asking questions in the support channels.

desert dagger
#

What does blocking in game do

#

If they can still add u

ocean bloom
#

I lost a Facebook account connected to the PubM because it was in a person in a responsible manner. How to unbind my pubm account from the fb.

desert dagger
#

@ocean bloom you can't but you can sign into it of you have something else linked

mossy matrix
#

Hello
Please I,am the need help

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @ocean bloom. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

ocean bloom
#

@desert dagger yes, now im sign in with my Email.. but im still worry if someone else sign in with my FB.

bold siren
#

Change your Facebook account’s password.

night cloak
#

Can we share pubg MOBILE from 1 iPhone to another I phone .

ocean bloom
#

@bold sireni I can't. because I can't log in to the email account that I use to log in to facebook

bold siren
#

You should contact the Facebook support then.

lapis lichen
desert dagger
#

@ocean bloom u cant unlink,you have to contact Facebook,best of luck though

dapper tide
#

I want to know that smooth high graphics and smooth extreme graphics..both of these which given high fps????

viral marsh
#

Smooth extreme

dapper tide
#

@viral marshIf im using smooth high and you r using smooth extreme then who take down first????

viral marsh
#

@VOLCANO depends on strategy

dapper tide
#

@viral marshIm asking common way

storm willow
dapper tide
#

@storm willow This is not chat im using on serious issue

#

Smooth high graphics effect on fire rate of akm and dp???????

olive relic
#

Why the new update lags to much?!

limber canopy
#

I'm facing an issue. After the update my pubg app keep exit again and again. I tried reinstalling the whole pubg but same issue

storm willow
#

@olive relic lot of feedbacks have been send to developers, will be patched soon. Feel free to drop feedbacks in #old add your device info and os version of possible

night cloak
#

Can we share pubg MOBILE from 1 iPhone to another I phone .

storm willow
#

@night cloak you mean the account ?

night cloak
#

No the whole game

dapper tide
#

@storm willow smooth high graphics effect fire rate for akm and dp????

storm willow
#

not possible on iOS, you need to download separately from AppStore

#

@dapper tide im not sure of that data, please wait for another staff

dapper tide
#

@storm willowOk

limber canopy
#

@storm willow could you please answer my question. I can't play the game. Pubg automatically keeps stopping function.

storm willow
#

@dapper tide you may find some people helpful in #pubg-mobile

limber canopy
#

after the update I'm facing this issue

storm willow
#

@limber canopy did you try repair ?

limber canopy
#

I'm using Android

#

yes i did.

storm willow
#

Device model? And RAm?

limber canopy
#

Poco F1 ram 6GB

storm willow
#

Please added these infos and explain your issue in #old

limber canopy
#

alright Thanks

storm willow
#

attach a small video if possible

limber canopy
#

sure I will.

dapper tide
#

@storm willowIn tdm bag not show and secondary weapons attatchments also missing

storm willow
#

@dapper tide already reported that issue.

dapper tide
#

@storm willowOk

storm willow
#

@dapper tide if you have a flagship device/ high end model , that will easily handle your graphics sitting, you won’t feel any lag

#

Or Else use smooth and extreme, try out in training round and TDMs, if you feel lag reduce graphics settings

iron basin
#

So,a new bug appeared out to me InTDM where My Character in TPP is too close to my screen,resulting which i feel there is a difference in movement speed(slower) now.
Dunno why this bug appeared outta nowhere, my TDM was fine even after the update,.
And please let the devs aware of the game freezing issue,lost a lot of points because of it,
And who designed this new landing animation,it always tosses me off buildings and containers,provide an option to turn it off please and release a hotfix ASAP!.

lapis lichen
#

It’s from the iPad or the game

red dawn
#

hi
my FB account is disable from FB and i cant login now to my pubg acc through FB
can i plz unlink my FB account from pubg

night cloak
#

@red dawn It is not possible to unlink an account once linked.

red dawn
#

ok but i spend too much on my acc since season 3 it cant be gone on me

night cloak
#

@lapis lichen Have you tried customising the layout? Maybe change the locations of peeking and see if the problem still persists.

woeful mauve
#

Question : For the achievment "Commando" i'ts no helmet, no backpack and no vest OR No one of the 3 ?

night cloak
#

@woeful mauve None of the 3.

next fossil
#

Can someone help me, i am not getting HOLI BUNDLE PACK in my events! Any idea how to fix it?

woeful mauve
#

@night cloak so only one of them

night cloak
#

@woeful mauve I mean you must have no helmet, no backpack and no vest.

red dawn
#

@night cloak help plz

woeful mauve
#

@night cloak ok so the achievment is bad explained but anyways, thx 🤞🏻

night cloak
#

@red dawn It is not possible to unlink an account once linked.

#

@woeful mauve No worries!

solemn oxide
#

Please help me im getting frequent fps drops after update i cant even play tdm well due to lag and fps drop help

odd rivet
#

My account got ban for no reason . I didnot use any hack or third prty app nor violate any rules. Why ban ? This is totally unfair

night cloak
#

@solemn oxide Can you report it in #old? Make sure to include your device info and more details.

solemn oxide
#

Okay

polar marshBOT
#

@odd rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solemn oxide
#

@night cloak yes but why it happening

#

I cant play now

night cloak
#

@solemn oxide We don't know.

red dawn
#

@night cloak ok with all respect what do u mean i cant unlink it ? i have tired on my account and upgrade so many weapont ( full upgrade ) and bought many mythic skins and now u told me i cant unlink it ? excuse my acc cant gone on me like this

night cloak
#

If it is a bug/issue, the developers will look into it and try to sort it out, @solemn oxide.

solemn oxide
#

Okay

#

Thanks anyways

night cloak
#

@red dawn Spending money in-game will not magically give you an option to unlink. The feature simply doesn't exist.

#

Hey i had a request on PMCO support i think you have deleted channel

#

Should i repeat my problem?

#

@night cloak Sure.

ember pilot
polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ember pilot
#

And will this tournament going to replace the crew challenge?

night cloak
#

@ember pilot PUBG Mobile World League: Spring 2020 is the first world league event of the 2020 PUBG Mobile World Championship season organized by Tencent Games.

red dawn
#

@night cloak u r support and dont have option to unlink my accounts , if u cant protect our accounts then u supporting us for what ?

night cloak
#

And, no, crew challenge will still be there.

ember pilot
#

There is no crew challenge this season just like season 10

night cloak
#

@red dawn It is your own responsibility to protect your facebook account. We cannot help you unlinking accounts. Please use #pubg-mobile for further discussion on this.

#

@ember pilot You should be able to find crew challenge under the Crew tab, no?

ember pilot
#

Yes but we cannot register in the last two seasons for crew challenge

#

Last crew played was in season 9

night cloak
#

@ember pilot It is not available every season. Likely once/twice every three seasons.

#

The Crew Challenge Season 7 ended in Dec 2019. Season 8 will come soon. Please wait patiently.🤗

#

My problem is my country (IRAN) cant play in PMCO
Its not in list and tencent wont accept IRAN teams because they think IRAN goverment wont allow people to play PUBG but its not true, PUBG itself is not filtered in IRAN, its the apps which needs to connect to pubg like facebook or twitter are filtered, since we join the game we can play without vpn

IRAN goverment even made some actions to make pubg ping better for us

I demands to let my country in on Tencent Esports tournaments

polar marshBOT
#

@red dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

peak elbow
#

Hi, I have a problem

night cloak
#

@peak elbow Yes?

#

@night cloak I already did, nobody answered

peak elbow
#

I shipped my Buggy account and didn't receive it

night cloak
#

@night cloak It may take some time to get a reply, be patient!

peak elbow
#

UC

night cloak
#

@peak elbow I didn't understand. Can you elaborate?

#

@night cloak I will reply, appriciate for your time

peak elbow
#

I was 1 month old and have not received a reply. Can I view my account photos here or not?

#

I want you to communicate with the official and solve my problem .. I have pictures of me how to ship .. Or call me on my phone

night cloak
#

Hello i had a problem can you help me?

storm kindle
#

Unjailbroke , restored , installed game , started pubgm , went to arcade and yeah i got this 🙂 @night cloak 17 th day no solution

#

@storm willow

#

Please give me a solution for hods sake ! My friend is saying that coffin also got ban because of many reports is this true?

#

gods*

#

I was kicked from my t1 customs with the same message . Since past 17 days i am facing this

storm willow
#

@storm kindle do you get this on both Wifi and mobile data?

storm kindle
#

Yeah bruh

#

Once babyshark asked me to play on data still I got this message ?

storm willow
#

Did you fill restore from jail broken state? Like fresh install os? And app?

storm kindle
#

Is this thing due to too many reports cause i am in a low tier rn and I play this game since s1

#

Yeah buddy completely restord my iphone

peak elbow
#

.... I need someone who can solve the problem, either return the money or recharge the account with me giving a (permanent) gift the yellow bag with expressive forms (I have a reason to delay you in the reply, thank you)

lapis lichen
#

@night cloak when I play 5 fingers I don’t encounter the problem

storm kindle
#

@storm willow please try contacting pubgm for this solution streamers are also facing this problem

lapis lichen
#

But 4 fingers yes If I move the pick to the left side it will be fine but I’ve used to put it on the right side 😦

storm willow
storm kindle
#

Playing since s1 never encountered any problems

#

This game is bugged 😦

storm willow
#

Feel free to send feedbacks explaining the issue on #old

tired fractal
#

What is up with crew challenge?

peak elbow
#

Is there a number for me to call me Rice server or Rice company ..pubg..

storm willow
#

@storm kindle please contact customer support ingame or mail to them explaining the issue.

peak elbow
#

I want to call support. Do they have a number ....... and I did not get any message. Is there anyone in charge so that I can send him the problem?

dapper tide
#

@night cloakin tdm match bag option not appera and secondary weapon attachments was missing after new update

peak elbow
#

I want to contact support or an administrator on the server to solve my problem ... and I don't want to send a mail

lapis flax
#

My game is crashing every 1-3 mins I start playing after update

#

Do I need to hide magisk manager as I'm rooted?

desert dagger
#

@lapis flax same and yeah if u have rooted your device use magisk manager

lapis flax
#

How to hide it?

desert dagger
#

Can i give u a yt link?

junior shore
#

i am playing on emulator and i got only 23 fps my pc so powerful still 23 how to fix it?

lavish wing
#

Hide magisk manager (Magisk>Settings> Hide Magisk Manager).

#

@lapis flax

versed sorrel
#

Game freezes like hell and has lag spikes

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @junior shore.

maiden crest
#

How to get pubg mobile in PC

night cloak
#

You can download Gameloop on PC, @maiden crest.

maiden crest
#

Is this a app @night cloak

night cloak
#

Yes, it's game software like you can play PUBG MOBILE there, @maiden crest.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

desert dagger
#

@night cloak when are they gonna patch the the game crashing all the time?

#

Cos i honestly cant even play

night cloak
desert dagger
#

And only a few hours till ssn ends and i need to grind missions

night cloak
#

I’ve changed my pfp in my twitter acc but it’s not getting changed in game, how will it get changed?

desert dagger
#

@night cloak it usually changes at midnight for me

night cloak
#

How many times that your game crashed, @desert dagger?

#

Wtf

desert dagger
#

@night cloak maybe 10 times an hour

night cloak
#

It takes several days for synchronized your profile picture in-game, @night cloak.

#

Why in the hell

desert dagger
#

@night cloak and try clicking on your in game picture

night cloak
#

Ok

modest ibex
#

Is there some kind of hack that game just stop

#

Server didnt respond

night cloak
#

You can follow the solution in #faq 4.7, @desert dagger.

modest ibex
#

My squad jusy try to push another squad and suddenly all of us offline

night cloak
#

Mind elaborate, @modest ibex?

modest ibex
#

Never happen that

night cloak
#

When did this issue happen, @modest ibex?

#

0.17 version?

modest ibex
#

Few minute ago so wired

#

Weird

night cloak
#

Game freezes like hell and has lag spikes
If you have an experienced lag, there's a solution in #faq 4.7 & 4.8, @versed sorrel.

little python
#

I bought uc from a website but if i receive it

modest ibex
#

When we hear two squad fighting we head towards there then suddenly 4 of us just gone offline just standing there cant do anything cant hear anything i though a normal lag closed and enter game all dead. Didnt even know which player killed us lol. I suspect its hack

little python
#

I bought uc from a website but if i receive it

versed sorrel
#

My device has 6gb of ram and sd 845 .internal memory is 128 .and i have only one game in my device and .pubg lags a lot it has render issue and even though i play in smooth and extreme fps .frames is not stable it fluctuate a lot 40 t0 60.

tiny anchor
#

how can i uncheck 'do not disturb' and make it default while i'm in a match?

#

after the new update i wouldn't know if i have messages or not while i'm playing. you made 'do not disturb' the default option!!

night cloak
#

Hey in new update i cant swap vehicle control help me plz

sick shale
#

@tiny anchor I guess Tencent_Aeolus has reported this issue...
Wait for hotfix patch

calm wharf
#

@lime juniper hey can i have wallpapers hd

deep spruce
#

Anyone knows can we remove the slide after landing from parachute 🪂?

coral raven
#

yeah mee to need but they not giving anyone and sharing them selves on social medias and giving YouTubers likes eirne

sick shale
#

@deep spruce you can't

calm wharf
#

Yes @coral raven

deep spruce
#

There is no an option right @sick shale

tulip kayak
#

Hello I need help about a trick/hack that people use on pubg mobile.
Yesterday happen that I opened a room because we host scrims and tourneys, and i discovered that people with the corean version of the game can join the room and spectate it without us even knowing, because with our version we can see only 2 spectators, and the corean have 10 places for spectate.
What can we do about it? Is there a method to kick them when they get in the spectate?

#

Yesterday was for a simple scrim without cash prize, but imagine if people do this in tourneys, is cheating. What can we do about it?

inner flare
#

helloo

#

guys after update this game have bug, on my xiaomi mi4 have freeze

#

@lime juniper

calm wharf
#

@night cloak hey i want some hd wallpapers

tulip kayak
#

@somber solstice long message up here ☝🏽

covert egret
#

is the color blind thing meant to be like this? i mean colours aren't like steam/lite version(s) + second option and fourth option seems to be the same.

#

@neon patio

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sullen orchid
#

شباب فدوة ساعدوني حسابي تهكر من زمان وهسة كدرت ارجعه بعد كومه تواصلات ويه شركة فيسبوك بس من فتحت الحساب لكيته متبند الكولي حل فدوة اروحلكم والله تعبت علييه

versed cape
#

Hello, i need a answer for a question about the next PMCO. I have 14 yo, can I play PMCO with parental permission ?

gritty glade
#

Help me

bold siren
onyx cairn
#

Royale Pass and Ranking Season 11/12 Guide:

End of Rank Season 11:
March 08 23:59 GMT
Start of Rank Season 12:
March 09, 2:00 GMT

End of Royale Pass Season 11:
March 07 23:59 GMT
Start of the Royale Pass Season 12:
March 09, 2:00 GMT

Please be advised, that:

• Royale Pass 11 mission cards cannot be transferred and used in Season 12
• Royale Pass 11 points cannot be used in season 12. Please spend them before the end of Royale Pass 11.
• Royale Passes purchased in the past few days cannot be transferred into Season 12. You will have to purchase a new one.
• The new Royale Pass can only be bought once. Choose Elite or Elite Plus.
• Rank Season Rewards will be sent to your mailboxes at the beginning of Season 12.
New in Season 12:
• Improved the Purchase and Upgrade interface display and added support for Exclusive Vouchers (available from events).
• Players who did not purchase a Royale Pass during the past 3 seasons (9, 10 and 11) and players who registered from season 10 but have not purchased a Royale Pass before will receive bonus benefits when they purchase this season.

#

@bold siren could you pin it, please? ^^

agile solstice
#

Hey can anyone tell me when will this season's RP be closed and if there will be discount on RP ranks

onyx cairn
#

Just scroll one message above. @agile solstice

tulip kayak
#

@agile solstice it’s the end of the season that’s why

onyx cairn
#

discount is already live.

fluid leaf
#

tell me what about carlos

#

any event ?

vagrant onyx
#

@fluid leaf maybe event will come after few days or along with s12 season

fluid leaf
#

and ??

onyx cairn
#

You can get him right now. open the Wanted: Carlo event ingame and do the missions to get discount for him.

fluid leaf
#

missions whare ?

onyx cairn
#

open the Wanted: Carlo event ingame

polar marshBOT
#

@agile pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tulip sundial
#

any step related to hacker just see this

storm flumeBOT
#

Hello, @tulip sundial!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT
#

@bronze plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@minor yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm plover
#

Grafiği akıcıya alıyorum cik gir yapınca tekrar dengelide oluyor

#

Lütfen yardım edin sabahtan beri uğraşiyorum

fresh sigil
#

@bronze plover refer to this channel

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @storm plover. Refer to #613267301243944960 for language channels.

vagrant dew
#

I am playing pubg mobile from ipad mini 2019. I am in dubai and playing asis server. Before my ping was 100ms but after few weeks ago update my ping is 400 ms. I checked my internet connection. It's okay also. 40mbps my internet speed is. Please reply

blazing saddle
vagrant dew
#

@blazing saddle??

#

What's that link

blazing saddle
#

It is a link to a pinned message in the channel, @vagrant dew.

vagrant dew
#

@blazing saddle how is it related with ping issue?

prime isle
#

@blazing saddle would u be able to forward this bug it hasn't been patched for 2 updates.

Emui 10(Android 10)
Huawei Mate 20 Pro

The bug consist of weird sensivity lock when rapidly moving around. When moving rapidly to the side it locks into a point and to keep on moving you have to take off your finger and put your finger back on and repeat in order to move more.

Tried turning off game centre features.
Repaired Client and Uninstalled the game but it still persists.

I can also provide a recording of the bug.

blazing saddle
vagrant dew
#

@blazing saddle thanks man

jade pollen
#

Game freezing , Loading slow. lots off problems after the update.

storm flumeBOT
#

Hello, @prime isle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

blazing saddle
foggy notch
#

I used to play in vng PUBG but now i want to shift to global pubg can i do that without losing my stuff?

pseudo adder
polar marshBOT
#

@pseudo adder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

foggy notch
#

Hello?

blazing saddle
#

I used to play in vng PUBG but now i want to shift to global pubg can i do that without losing my stuff?
@foggy notch Nope, that is not possible. VN version and Global version are different versions of the game.

neat turret
#

Why is the tritanopia blood color yellow? blue/yellow blindness isn't helped by yellow blood.

foggy notch
#

You mean to say if i try to loginwith the same account it won't allow me ?? I use fb

#

@blazing saddle

blazing saddle
#

Yes, it won't.

foggy notch
#

Oof

blazing saddle
#

@neat turret Feel free to send suggestions and feedbacks to #old channel.

foggy notch
#

I'm not getting updates properly so i wanted to switch

prime isle
#

@blazing saddle

#

Would u be able to forward this bug it hasn't been patched for 2 updates.

Emui 10(Android 10)
Huawei Mate 20 Pro

The bug consist of weird sensivity lock when rapidly moving around. When moving rapidly to the side it locks into a point and to keep on moving you have to take off your finger and put your finger back on and repeat in order to move more.

Tried turning off game centre features.
Repaired Client and Uninstalled the game but it still persists.

blazing saddle
#

@prime isle Kindly report the bug in #old.

hazy phoenix
#

@blazing saddlehello bro sorry if i am disturbing you but are the developers working on hot fix for the bugs and glitches that are happening after update?

supple ore
#

<@&639889499718942720> It has been confirmed that 0.17 update has bugs that negatively impacting the gaming experience. Besides fixing a broken game, do Tencent plan to offer PUBGM player base an incentive for their patience especially when many are trying to rank up before season 11 ends but can't because of constant game freezes/crashes/etc.?

hazy phoenix
#

Do you have any info about any hot fix?

blazing saddle
#

@hazy phoenix Kindly refer to the pinned message of this channel.

atomic finch
#

@blazing saddle hiii

hazy phoenix
#

@blazing saddleSorry bro its my fault i didnt read the pinned messages thank you anyways

blazing saddle
#

@supple ore A hotfix for the current bugs faced by users will be available soon.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @atomic finch. Remember to read through #faq before asking questions in the support channels.

supple ore
#

@blazing saddle You and the other mods are doing your best to calm the storm but it's a bit annoying that I have to come on Discord to get updates on the matter.

barren warren
#

Hello

#

I need help with my list account
I dont remember login information what should i do....
I still have id number and also in friendlist of my friends and my second account too

neat turret
#

You need to figure that out. They won't take responsibility for losing the security on the account. You can reset password or contact the social media's support team @barren warren

velvet bone
#

Get rid of hackers!!!!!!

#

Idiots!!!!

mossy citrus
neat turret
#

It means you're not in the top 500

grave rose
#

I can't login with my facebook account yo

velvet bone
#

F U

grave rose
#

🛃

#

I need help it says failed to login please try again wtf

velvet bone
#

I wish these hackers get cancer and die in agony and then I can p1$$ in their graves

frigid oak
#

game wont keep loading
@frigid oak
how can i fix it

velvet bone
#

@frigid oak Stop spamming

frigid oak
#

i didnt spam..!

grave rose
#

babykitten LMAO

velvet bone
#

Why are you playing on PC you noob

#

It's PUBGM

frigid oak
#

why u care ?

grave rose
#

duh

#

cause they made an emulator 🤦

frigid oak
#

but emulator playing with emulators player

#

:V

grave rose
#

already known

neat turret
#

Stay on topic @velvet bone
You need to go to #emulator-support to get help @frigid oak

clear cloak
#

It said something about a amusement park in patch notes but i cant find it

#

Idk

grave rose
#

Where can I find that ? @neat turret

#

Sorry for the ping btw~!

neat turret
#

Go to #613267301243944960 then find the role assignment section, and react🇪 to the appropriate message @grave rose
Don't worry about it, if it bothered me, I wouldn't have it on

grave rose
#

Aight, thank you very much ~!

gritty spade
#

Are cars broken sometimes they explode when hitting stuff like buggies explode from full health if they hit a tree and flip I just had a vehicle going up hill roll over nothing flip once and explode I get them exploding if the accident is to bad but this just seems a little to much for something invisible to make a car explode

neat turret
#

Yeah, driving is bad. Stick to roads where possible, and don't drive if not needed @gritty spade

earnest skiff
#

bro c’mon like what the heck

night cloak
#

is there gonna be a way to get free carlo?

earnest skiff
#

this is so irritating, i don’t even remember using swears

grave rose
#

looooooool

gritty spade
#

Atleast it’s over in like 3 hours

#

And also it’s nice to be able to talk when I do it glitches sometimes and I’m not able to move my character

green hornet
#

Guys please help mei my game has been lagging since new update what should I do I have good device ie OnePlus 6t please tell Mei what to do and good gfx tool app please 🤚🤚

#

Please anyone

midnight axle
#

Is it a part of new update that once we finish 2h/4h playing in a day, game gets stop for 1h
Ios Device

polar marshBOT
#

@crisp needle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

humble finch
#

What can I do if my synergy with a person does not increase?

vagrant onyx
#

@humble finch only synergy 20 on 1 days more than that its wont increase

humble finch
#

Is that cus of the new update?

vagrant onyx
#

@humble finch no still same

humble finch
#

Before the update I got like 50-60 synergy in a day with my friend tho

tulip kayak
#

Hello I need help about a trick/hack that people use on pubg mobile.
Yesterday happen that I opened a room because we host scrims and tourneys, and i discovered that people with the corean version of the game can join the room and spectate it without us even knowing, because with our version we can see only 2 spectators, and the corean have 10 places for spectate.
What can we do about it? Is there a method to kick them when they get in the spectate?

Yesterday was for a simple scrim without cash prize, but imagine if people do this in tourneys, is cheating. What can we do about it?
@wintry heart

polar marshBOT
#

@split sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blissful hound
#

i cant open the game since a month can anyone tell me what to do becaause im ***** done

rotund marlin
#

I cant find a way to get a veteran to help in the brothers in arms, im stuck being the veteran

#

The button on the botton right hand corner does not work

gritty spade
#

Unfortunately because of your rank there aren’t any veterans qualified to help you (your average tier must be below ace if you click on the question mark it explains it)

polar marshBOT
#

@untold orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

north crest
#

is the death replay option not available on the Korean version of pubg?

gritty spade
#

Some devices don’t support it

north crest
#

they said the devices that run balanced graphics mode

gritty spade
#

I don’t know it’s nice I got like a 15 second replay from enemy point of view it crashes the app on my phone a lot though

night cloak
#

Hallo , I forgot my password in E-mail, and I know only the password in facebook, I can change my mobile pubg account on another facebook, I do not want to lose my account, I put 2000 € into account. Please help My .

#

@polar marsh Help pls..

#

@wintry heart please help My ..

#

@gritty spade

#

@north crest

barren basalt
#

why there is so much fps drop after last update

fierce canopy
raven geyser
#

Hey, I’ve a bothering bug when I peak he unpeak in the same second tried everything and it still their any one know why!?

fierce canopy
#

Evey minute there's random frame freeze

barren basalt
#

poor update

rough shore
#

can someone help me with this ? i clicked update 9999999 time yesterday and today nothing happened what do i do

vague phoenix
#

Since the update I’ve played 40 games of evoground and characters exp points have not gone up at all just says +O every game with 15-20kills

stable plank
#

Hello

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @rough shore.

blazing saddle
#

@night cloak Contact the social media support to recover your account.

storm flumeBOT
#

Hello, @fierce canopy!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

waxen yew
#

hey can any one help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @waxen yew. Remember to read through #faq before asking questions in the support channels.

blazing saddle
#

Hello, @stable plank. Do you require any assistance?

polar marshBOT
#

@waxen yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

grand kestrel
#

i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @grand kestrel. Remember to read through #faq before asking questions in the support channels.

grand kestrel
#

i been muted

#

I can't send a chat why??

vagrant onyx
#

@grand kestrel where ?

grand kestrel
#

in pubg

#

@vagrant onyx help

storm flumeBOT
#

You can contact the customer service via the game settings, @grand kestrel. Refer to subpoint 5.3 in #faq for further instructions.

grand kestrel
#

it's never work in customer service

#

i hate it

night cloak
#

So, you are experienced with bans, huh?

grand kestrel
#

always use customer service never replied

#

@night cloak no pubg muted me

#

so I can't sending a chat

#

make no sense at all

#

I'm chatting with my friends list .. than it's say i been muted

night cloak
#

Well, apparently you do not have any other option. Either contact them or wait until it finishes.

grand kestrel
#

how to contact customer care??

storm flumeBOT
#

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

grand kestrel
#

it's just a bot who replied

night cloak
#

Talk to the bot.

grand kestrel
#

i talk like 10 times

#

no option about account been muted

#

this is something new

#

i want a live chat

night cloak
#

It happened to me and a friend that I was playing with, I got muted all of a sudden when I typed Medkit?

grand kestrel
#

yes me too

#

wth

#

i can't even send a chat to my friends

night cloak
#

Same

autumn hull
#

Where us S12 Royal Pass?

noble ether
#

March 9th

stiff ginkgo
#

@night cloak happens when you send a team invite or chat in global

#

And some freaks report you there

#

Don't worry it's temporary

sand path
#

Never use global

night cloak
#

Never did either.

#

@stiff ginkgo

stiff ginkgo
#

You sent a team invitation ?

sand path
#

Then you've been reported by your teammates for vocal abuse maybe

stuck cradle
#

I just got this message when I tried to type and I didn’t 1. Type anything inappropriate nor did I say anything inappropriate on the mic it’s just me and my friend playing!!! TF?!

I can’t type anything in the in-game chat for 1 hour

charred breach
#

Why my death reply button is not showing

stiff ginkgo
#

@charred breach device not supported

night cloak
#

Hi !
I have a question and i wish you'll help me .
I was looking at the sound sittings and i found that there is an ULTRA sound option , suddenly i tried to activate it but a message just shows up telling me to download a high definition audio files , how i could activate this option ???

stiff ginkgo
#

@night cloak get tutorial on YouTube :)

#

Unless you have a supported device you can't enable

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wild sorrel
#

I'd like to speak with an high admin, please someoen respond.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @wild sorrel. Remember to read through #faq before asking questions in the support channels.

vague verge
#

I am unable to text any one in game my I'd 5109717173

cobalt barn
#

The hacks are abnormally abundant

civic parrot
#

@lime juniper

raven geyser
#

Do anybody know, why when I peak and open scope while moving, sometimes it is cancelled spontaneously, i would say it happens 1/4 of the time.

livid rain
#

@polar marsh this is a request from a majority users in my area, PLEASE FIX THE ROLEOVER PARACHUTE LANDING to previous style. we want the old parachute landing.

little root
glossy nacelle
#

after the update game is lagging too much

#

@polar marsh PLEASE FIX THIS😫 after this update game is lagging

charred breach
#

@stiff ginkgo but this is a option feature this is not necessary your device min 40,60 FPS support

manic path
sudden ruin
#

@polar marsh fix this game after update game freeze I have iPhone x and I am a YouTuber I love this game Soo much please @polar marsh fix this game so better gameplay please and one more thing after update game lagging so much and fix the landing style 🙏🙏

arctic robin
#

How to enable audio on universal marker???

sudden ruin
#

@somber solstice @PUBG MOBILE fix this game after update game freeze I have iPhone x and I am a YouTuber I love this game Soo much please @PUBG MOBILE fix this game so better gameplay please and one more thing after update game lagging so much and fix the landing style 🙏🙏🙏

storm willow
#

Avoid tagging admins, your feedback goes here in #old

sudden ruin
#

@storm willow ok brother please pubg help

manic path
storm willow
#

post in #old will reach developers directly. So we might get a patch soon. Do not ask for ETA

sudden ruin
#

@storm willow thanks

storm willow
#

@manic path Again Do not ask for Estimated time, keep an eye on #news or ingame notifications

#

when it is available, it will be announced on social media too. We, ourself do not know the time of release. Also do not tag community teams or admin. Just post your queries here, it will be answered @manic path

gray escarp
#

Hello, is pubg aware of lag fps drop in OnePlus devices ?

storm willow
#

Yes, you may add your feedback on #old with device info and Os version @gray escarp

fallen anvil
#

For everyone who want death replay.
Enable highest graphics and frame rate ur phone supports.
Reatart ur game and u have death replay

gray escarp
#

Hello, while posting on feedback in getting error " you are being limited "

gritty glade
night cloak
#

@gritty glade You can clearly read.

stiff ginkgo
#

@charred breach its device based

night cloak
#

@gray escarp You can send messages once every 6 hours. Make sure to edit existing messages instead of deleting it.

merry sandal
#

What the "remind me" means ?
It allows you to send a reservation message. The player you use that on gets a notification in match asking if they would like to play with you after their current match is over, @woven cedar.

If they accept, you get a message saying they did. Then, after their match, they are again reminded to play with you.

night cloak
#

Hey i need help i cant swap vehicle control after new update.

stiff pivot
#

Cannot swap

night cloak
#

Yea its not clickable now

deft bison
#

Is zombie mode gonna come back next halloween? Cause i lowkey miss playing it

night cloak
#

Its not chacked after click or cant swap

merry sandal
#

Actually, @fallen anvil. The Death Replay feature can be enabled on graphics settings "Balanced" and above.

#

That seems to be a bug, @night cloak. Please post it in #old. Thank you.

storm flumeBOT
#

Use #activities to find other PUBG MOBILE players, @golden oracle.

deft bison
sudden ruin
merry sandal
#

Unfortunately, @deft bison, we do not know yet. If and when we do, it will be announced in #news.

night cloak
#

@stiff pivot there is a long slowmode in #old edit your last message for complete post the bug

atomic coral
#

I still have a reward notification for my downloads, while I already claimed all my download rewards

cosmic gazelle
#

When Carlo missions will come to get Carlo for free?

untold orchid
#

Can someone help me? I want someone who works for Tencent and can help, please?

#

Hi Can someone help me? I want someone who works for Tencent and can help, please?

storm flumeBOT
#

You can contact the customer service via the game settings, @untold orchid. Refer to subpoint 5.3 in #faq for further instructions.

cursive iris
#

Do i risk with my pubgm account if i use mk14?

atomic coral
#

nop

cursive iris
#

A joke i have just heard i need someone to tell me if its right pls

untold orchid
#

I wrote to them and it didn't help

dry palm
#

@night cloak I dined to you

#

Subscribed*

polar marshBOT
#

@untold orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

violet gazelle
#

Snapdragon 845
Major fps drops and laggy gameplay

twilit burrow
#

hey i got a problem

#

anyone help

vagrant onyx
#

@twilit burrow hello
what is it ??

violet gazelle
#

@twilit burrow me too

#

@vagrant onyx help me too

#

@vagrant onyx Snapdragon 845
Major fps drops and laggy gameplay

twilit burrow
#

ok look i joined as guest and now after the update my acc has gone

#

cuz i didnt link it with FB nor twitter

violet gazelle
#

@storm willow Snapdragon 845
Major fps drops and laggy gameplay

twilit burrow
#

because i had problem with that . i couldnt link it so i postponed it and now i cant join it anymore after the update

#

@vagrant onyx

ocean shoal
#

can you guys explain which kind of glitch is this. The problem I was playing in a tournament and this happened!!!!!🤬🤬🤬

vagrant onyx
#

@twilit burrow hey refer to the bot message

storm flumeBOT
#

Please refer to subpoint #2.1 in #faq for further information, @twilit burrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vagrant onyx
twilit burrow
#

lol sorry then i will chech

violet gazelle
#

@vagrant onyx Ok sir thanks

twilit burrow
#

@vagrant onyx its kind of doesn't help i want to restore it back as fast as i can ,ok i knew how to link it but time has ran i want it back now not to know how can i link it .

vagrant onyx
#

@twilit burrow if you contact customer care they will till you that they cant restore the guest acc ones lost

storm willow
#

@ocean shoal add your feedbacks in #old

night cloak
#

@violet gazelle Is it the Pocophone?

violet gazelle
#

No one plus 6

twilit burrow
#

@vagrant onyx so is it gone now or what ?should i forget it ?

storm flumeBOT
#

Please refer to subpoint 2.1 in #faq for further information, @twilit burrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Hmm. Please report it in #old. Make sure to include as much details as possible in a single message, @violet gazelle.

twilit burrow
#

@storm willow sir should i forget my guest acc after i lost it ?

storm willow
twilit burrow
#

but how i didnt even reinstall it i just updated it

storm willow
#

Everything is given clearly in above message

#

Once lost can’t be recovered

agile solstice
#

Hey they said that there discount on RP is live. I'm not sure because it's not coming for me. 1 RP rank still costs 100 UC, why so? Where can I find the discount?

twilit burrow
#

even if i just updated it . what a bad luck

storm willow
#

@agile solstice check shop/ treasures the offer is still on I think.

agile solstice
#

Where in shop?

storm willow
#

Treasures

woven atlas
agile solstice
#

Oh got it

#

Thanks bud. I was wondering, tomorrow's daily mission would be the last right?

night cloak
#

I wanna ask how recall player event workin? Where i should type my friend code? Bcs i dont see it

storm willow
#

Yes the offer ends on March 7th along with RP @agile solstice

woven atlas
#

@night cloak ur friend should be inactive for more than 28days. Copy ur link and then share it to ur friend. When he opens the game there will be an option to enter ur code

night cloak
#

Ohh okay thankyouu

coral leaf
#

Can you get the classic anniversary mode or its not opened yet? Need an answer smh

#

@night cloak plz anssswerr 😩 😩

night cloak
#

I haven't found it yet. So not sure.

coral leaf
#

Ok thanks

onyx cairn
#

Can you get the classic anniversary mode or its not opened yet? Need an answer smh
@coral leaf - Available on March 12.

stable ether
#

@night cloak
Can u help me?

night cloak
#

I think it gives Rs 200 discount on in game purchase @stable ether.

turbid python
#

Why Death cam option is not appearing in my settings?

stable ether
#

nah I have that coupon yet
I added 100₹ on Google Play
and then this offer popped up
it cost 53₹ but I got it for 0 ₹

#

I still have that coupon of 200₹ discount

#

@night cloak

desert dagger
#

Did this fix anyones game?

cosmic gazelle
#

Whats in 2 mb update

stable ether
#

@turbid python
death cam is not available for every device as of now

desert dagger
#

@stable ether set your graphics to balanced

night cloak
#

@stable ether hmm. I haven't had such offer yet. So it won't be right for me to guess it.

desert dagger
#

@stable ether did the 2mb update patch anything?

stable ether
#

@night cloak
ping me if u find any answer pls

#

@desert dagger
haven't checked

night cloak
#

You can send your feedback in #old @analog pollen

#

Probably bug fixes @desert dagger.

#

Sure @stable ether.

analog pollen
#

Okay thanks @night cloak

desert dagger
#

@stable ether game still crashing🤦🏾‍♂️ @night cloak

stable ether
#

mine working fine

#

just played a quickie

desert dagger
#

Mines still crashing when i press ready

#

How do we edit the universal mark?

stable ether
#

basic settings

molten pier
#

2MB update?

stable ether
#

yes
some bugs fix probably @molten pier

gaunt pollen
#

@lime juniper why my game is so lagging (Fps drop) after the new update??? I've a good device but still it's lagging

desert dagger
#

@stable ether how,i have it enable but i cant find where to edit it

stable ether
#

go to controls there will be a location type logo @desert dagger

desert dagger
#

@stable ether can u please send a screenshot ,i can move it around but can't edit the voices commands

stable ether
#

below exit button

desert dagger
#

Yeah? @stable ether but how do i edit the voice commands

stable ether
#

I don't see any settings to change voice as of now

desert dagger
#

Oh

#

Some randoms have different keys like marking vehicles and stuff

hard vapor
#

What was the 2mb update for?

stable ether
#

bug fixes @hard vapor

polar marshBOT
#

@sterile harness:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

winter flare
#

Pubg in happiness of 2nd anniversary pls give anything to players who doesn't have UC like me

regal temple
#

After update fps is dropping quickely

stable ether
raw bolt
#

Hi
I am in iraq
And I am playing the VN version of PUBGM
I bought a 5$ google gift card to subscribe the Prime plus
But it says that I can't use this 5$ to subscribe
Why is that and how to solve it?
Thanks

winter flare
#

I am season 4 player of pubg yet till now I am tired og not got any legendary dress except which is in royal pass.Does, this mean this game does not pay focus's or attention on players who doesn't have UC for them players buying UC are everything.It is what you mean mean pubg. This is not fair

storm willow
#

@winter flare it’s all luck and random drop

#

@raw bolt we do support only global client. Try contacting VN customer support. Also prime plus is 10$

raw bolt
#

@raw bolt we do support only global client. Try contacting VN customer support. Also prime plus is 10$
@storm willow
It's 4.99$ in vn
Thanks for responding

lapis flax
#

How do I tag mods?

storm willow
#

What’s the issue ? @lapis flax

lapis flax
#

There should be a faq about the app detecting other apps like magisk and force stops because of it

#

So that people can hide the root management apps from pubgm

lone chasm
#

My vehicle settings is not getting swapped

#

Usually I boost with right thumb and turn with left

storm willow
#

Each and every app developers create app for stock OS only. @lapis flax

desert dagger
#

@storm willow my game keeps crashing and i havent rooted my device

lapis flax
#

They don't explicitly check for other apps present in the system though

#

My point wasn't that I just wanted for people who have crashing issues be aware of how to play without issues

storm willow
#

we can only troubleshoot for stock OS. Others are least concerns. You may contact customer support about the issue

lapis flax
#

My os is stock though

#

Rooting does not change os or anything in it

#

It simply gives access to deeper adb commands

storm willow
#

I cannot answer further on this issue. You may contact ingame CS

#

@desert dagger try repairing once. If the problem persists drop a post in #old

lapis flax
#

I wasn't asking you I was asking how can I tag mods or get in contact with them

desert dagger
#

@storm willow which repair option?

storm willow
#

Mods are blue In chat

lapis flax
#

I can't tag them though

#

What's the process for adding something in faq then?

hazy phoenix
#

Hi guys i got a 2mb update

#

But for what is that 2mb update?

hybrid whale
#

Can someone help me?

storm willow
#

@hybrid whale did you switch from iOS to android ?

hybrid whale
#

Yes

storm willow
#

You may have game centre/ google account linked which isn’t accessible on other OS

#

You can have 2 linked accounts only

polar marshBOT
#

@royal nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@royal nova no

royal nova
#

Okay

hybrid whale
#

Can I delete one?

royal nova
#

And no one can reduce b(a)n period

storm willow
#

No, read #faq 2.0 series @hybrid whale

tiny anchor
storm willow
#

@royal nova not possible you may contact customer support

#

@tiny anchor skip it as of now. That ist released yet

royal nova
#

Is there any email for customer support where they reply the mail

hybrid whale
storm willow
#

@royal nova scroll few messages above, and read message from pubgmobile Bot

#

@hybrid whale it’s not open yet.

tiny anchor
#

i want to get those stars to open the weekly crates

storm willow
#

@tiny anchor you can change mission by clicking refresh button

hybrid whale
#

Yeah okay thanks for the help

tiny anchor
#

i can't i already changed it -_-

#

why they put it even though the mode isn't released yet

#

@hybrid whale i have the same issue with crew challenge

hybrid whale
#

There's always something wrong😫

prime gale
#

Hey guyz after this update
Game is freezing like hell .
Even when there are no players around game frames are freezing for literally 1-2 seconds.
And this is happening to all my known friends too
WE all play on wifi
Location- India

lone kelp
#

Your device is Android? > Hey guyz after this update

Game is freezing like hell .
Even when there are no players around game frames are freezing for literally 1-2 seconds.
And this is happening to all my known friends too
WE all play on wifi
Location- India
@prime gale

tiny anchor
#

i played more than 400 games and they count only 80 games!!

prime gale
#

Yes I cleared game cache first and then cleared data and then uninstalled game
After that I did a fresh install from play store.

#

@lone kelp

lone kelp
#

All who's have Android device facing the same problem

prime gale
#

So can we expect any hotfixes soon
🙄

lone kelp
#

Yeah I really hope that before the next season 😭

hybrid whale
#

Someone knows when it starts crew challange?

prime gale
#

Thanks for letting me know

#

Pubg mobile is well optimised for iOS

lone kelp
#

Don't waste yor time its full of hackers > Someone knows when it starts crew challange?
@hybrid whale

hybrid whale
#

Now I hope it gets better

prime gale
#

@lone kelp in-game hotfix has come.
2MB update

lone kelp
#

When? I didn't receive that

cerulean zinc
#

Explain me more, about brothers in arms thingy

lone kelp
#

Ok thank u 😘😘😘

polar marshBOT
#

@turbid umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@cerulean zinc read patch notes or there is a video in #news

dusky yarrow
#

Hi

winged umbra
#

Does anyone know till when I can purchase the new character?

sand path
#

Always @winged umbra

#

That is if you have uc.

polar marshBOT
#

@gritty glade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

winged umbra
#

But can I still get that discount with those character vouchers?

sand path
#

Character vouchers aren't time limited

#

So yes

winged umbra
#

Can we only get 60 vouchers this time? On the ongoing event?

sand path
#

They would announce prior before removing a character

#

Seems like it...but personally I would wait for the anniversary events @winged umbra

winged umbra
#

I thought about that too because Sara was almost given for free with the last events

lapis flax
#

These look fishy. Any mods available?

winged umbra
#

Thank you @sand path

sand path
#

Yeah but carlo is more costly....and they would like to make money of character system...so the second character might not be completely free

winged umbra
#

Makes sense

jade nest
#

I got this last night

#

I don't know wh

civic surge
#

@jade nest for using bad language in voice chat 😂

jade nest
#

I didn't abuse or anything seriously

#

I had died in the Beginning

acoustic berry
#

I’ll be organising a tournament and so that PMCO CIS Teams can participicate, I want to know the begin of last CIS Final game. Any staff member who could help?

sand path
#

Quite a few have reported about this....let's wait to see if they accept it as an error @jade nest or something else

marsh gyro
#

Game is frezzing between match after update

royal zodiac
#

1+ @marsh gyro

polar marshBOT
#

@near vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring barn
#

Any official info about a tiny update of 2 mb......? Btw one thing i notice is my voice is no more glitched after this update.....👍ty pubg

glossy sable
#

Probably a hotfix.

night cloak
#

How to attach a video in pubg customer service?

#

I have a video of hacker I want to report

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

glossy sable
#

You can upload the video on a host website like YouTube and send them the link.

night cloak
#

Ya i reported

#

Kinda sick to see hackers killing me

mighty ferry
#

if i recorded a hacker but it was last update, can istill report him here

merry sandal
mighty ferry
#

ok thank you

pine grove
#

هل هنالك ادمن يتكلم عربي ؟