#questions | PUBG MOBILE | Page 713

chrome olive Feb 19, 2020, 11:27 PM

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Nothing can happen tofay

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Yaa authorisation revoked is only coming

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@night cloak

night cloak Feb 19, 2020, 11:27 PM

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Does anyone have any problems if u do dm me and I will do my best to help or tell a mod

chrome olive Feb 19, 2020, 11:27 PM

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Soo what will happen now?

deep plinth Feb 19, 2020, 11:27 PM

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I hope that spamming thing was not for me i just posted 3 photos lol

night cloak Feb 19, 2020, 11:27 PM

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Hold on, @chrome olive.

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@deep plinth Posted the last photo 3 times.

deep plinth Feb 19, 2020, 11:28 PM

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It was different time on the screen grab to show how many times it did ☺️

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« Different dates and time » proof of repeated time outs of the game @night cloak

chrome olive Feb 19, 2020, 11:30 PM

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@night cloak ??

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What should i do now 😭 after authorisation revoked

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Plz tell m really sad

night cloak Feb 19, 2020, 11:30 PM

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Hold on please,

chrome olive Feb 19, 2020, 11:30 PM

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Okay

velvet ice Feb 19, 2020, 11:32 PM

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@night cloak so I asked her he deleted the account

storm flumeBOT Feb 19, 2020, 11:32 PM

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Please refer to this channel's pinned messages for further information, @deep plinth:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak Feb 19, 2020, 11:33 PM

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@deep plinth read pinned message.

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@velvet ice Deleted which account?

velvet ice Feb 19, 2020, 11:33 PM

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Twitter

night cloak Feb 19, 2020, 11:34 PM

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@chrome olive Authorisation revoked means, either you or someone else asked the customer's support to revoke the access of the social media account. This is to prevent suspicious activity.

velvet ice Feb 19, 2020, 11:35 PM

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We still have everything of that account I think some photos of messaging on it and every perchase ID and every one of the top 10 popularity knows that the account is stolen

chrome olive Feb 19, 2020, 11:35 PM

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Who would ask to revoke my accounttt now nooo no one would have asked and if any other player asks why would pubg revoke my acc

night cloak Feb 19, 2020, 11:36 PM

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@velvet ice She will need to contact Twitter to recover the twitter account. It is not possible to recover a profile which you don't have access to and someone else is using it.

chrome olive Feb 19, 2020, 11:36 PM

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I want my account back 😭😭

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Who else has right to revoke my account

deep plinth Feb 19, 2020, 11:37 PM

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@night cloak Thank you, tried that on my own still didn’t change. Tried on jailbroken and unjailbroken devices Iphone X and Ipad. I sent an email to support, hoping a respond from them as quick as yours ✌🏻 Thank you!

night cloak Feb 19, 2020, 11:38 PM

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@chrome olive Either you or someone else accessed your Facebook account. Try contacting customer's support and tell them about the authorisation revoke. They will look into it. If it was done by system error, you will be given option to recover it.

chrome olive Feb 19, 2020, 11:38 PM

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Customer support of where??

night cloak Feb 19, 2020, 11:39 PM

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@deep plinth Good luck!

storm flumeBOT Feb 19, 2020, 11:39 PM

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You can contact the customer service via the game settings, @chrome olive. Refer to subpoint 5.3 in #faq for further instructions.

deep plinth Feb 19, 2020, 11:40 PM

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@night cloak I’m going to need it lol, i know they are not really.. let’s say that their reaction time isn’t the fastest lmao

velvet ice Feb 19, 2020, 11:40 PM

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@night cloak why !!!! Please we have paid sooo much money on it there must be another way please we have every payment of that account with bank details everything

chrome olive Feb 19, 2020, 11:40 PM

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What should i request the service team @night cloak ??

night cloak Feb 19, 2020, 11:40 PM

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@deep plinth Right, not the fastest but hopefully they will reply you as soon as possible.

chrome olive Feb 19, 2020, 11:41 PM

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@velvet ice i had also spent so much on my account but cant get it 😭

deep plinth Feb 19, 2020, 11:41 PM

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@night cloak Yes, anyway thanks for the help, and thank you for what you do to help others here ✌🏻

velvet ice Feb 19, 2020, 11:41 PM

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Bro with so much I mean about 10k Dollars

night cloak Feb 19, 2020, 11:42 PM

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@velvet ice Spending in game cannot magically recover your stolen account. Since, you do not have any access to the game anymore - the developers cannot give access to you in any way. There is actually no way.

chrome olive Feb 19, 2020, 11:43 PM

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@velvet ice what should i tell to the service

night cloak Feb 19, 2020, 11:43 PM

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@deep plinth You are welcome!

chrome olive Feb 19, 2020, 11:43 PM

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??

night cloak Feb 19, 2020, 11:43 PM

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@chrome olive Tell them about the authorisation revoked issue and you cannot login to the game.

velvet ice Feb 19, 2020, 11:44 PM

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Well what about if I recover twitter ? Would I be able to unlink what he linked it with ? @night cloak

chrome olive Feb 19, 2020, 11:44 PM

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How will i get a reply??

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Which topic i should choose??

night cloak Feb 19, 2020, 11:45 PM

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@velvet ice You cannot unlink but the support can block their access by revoking the other login method. That will remove their login method from your game and prevent them from logging in. But you won't be able to add. 2nd login method.

chrome olive Feb 19, 2020, 11:46 PM

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A general topic ?

velvet ice Feb 19, 2020, 11:46 PM

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Ok thanks so much

night cloak Feb 19, 2020, 11:47 PM

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@chrome olive Keep selecting the topics based on your need. You will eventually bypass the FAQs.

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@velvet ice Good luck!

chrome olive Feb 19, 2020, 11:47 PM

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After how much time i would get a reply??

night cloak Feb 19, 2020, 11:48 PM

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It can take a few hours to a few days, depending on the support queries.

chrome olive Feb 19, 2020, 11:54 PM

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They did not help me

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My problem did not got fixed after having a conversation with them

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@night cloak

night cloak Feb 19, 2020, 11:58 PM

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Screenshot of their message?

chrome olive Feb 20, 2020, 12:03 AM

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They are just saying turn on wifi

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I tried to remove my new account and try to again log in through my old account whenever i login through old account it comes safari cannot open page because too many redirects occured

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@night cloak

night cloak Feb 20, 2020, 12:06 AM

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@daring basin

chrome olive Feb 20, 2020, 12:06 AM

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And i went to see the apps and games i have logged into from pubg from my old fb account pubg is not even showing there

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@night cloak

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M quitting pubg now 😭😭

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📎 image0.png

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They are saying this 👆 @night cloak

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Someone help me

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@night cloak

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Anyonee

violet sand Feb 20, 2020, 12:25 AM

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📎 Screenshot_20200219-133759.png

polar marshBOT Feb 20, 2020, 12:26 AM

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@violet sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

chrome olive Feb 20, 2020, 12:31 AM

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@night cloak

chrome olive Feb 20, 2020, 1:13 AM

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Help

night cloak Feb 20, 2020, 1:25 AM

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@chrome olive with what need anything?

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I can contact the mods for you and help you out

chrome olive Feb 20, 2020, 1:26 AM

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See above our conversations

night cloak Feb 20, 2020, 1:26 AM

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Just dm me it

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Nvm I read it

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I'm sure pubg had a reason or if u didnt do anything contact @blazing saddle and he will help you

chrome olive Feb 20, 2020, 1:28 AM

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It is coming safari cannot open page because too many redirects occured

storm willow Feb 20, 2020, 1:38 AM

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@chrome olive did you follow the link I gave yesterday?

chrome olive Feb 20, 2020, 1:38 AM

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No which one u gave??

night cloak Feb 20, 2020, 1:40 AM

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Hes having trouble with his account @storm willow

storm willow Feb 20, 2020, 1:41 AM

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@chrome olive Safari error right?

chrome olive Feb 20, 2020, 1:41 AM

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Yea

storm willow Feb 20, 2020, 1:41 AM

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https://support.apple.com/en-us/HT203370

Apple Support

If Safari can't open the page because too many redirects occurred

This might occur when you open a page that is redirected to another page, which is then redirected to open the original page.

chrome olive Feb 20, 2020, 1:42 AM

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I hv done this still i cant do

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I had tried every single method

storm willow Feb 20, 2020, 1:42 AM

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Did you try reinstall the app?

chrome olive Feb 20, 2020, 1:42 AM

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Yes

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I had made another facebook account and tried from that i was able to log in but from this old account safari error is coming

storm willow Feb 20, 2020, 1:43 AM

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try logging in to Facebook on safari browser directly

chrome olive Feb 20, 2020, 1:43 AM

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Yes i have done

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Still pubg asks me to log in once

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And when i enter all my ids and all it comes safari cannot open page because too many redirects occured

storm willow Feb 20, 2020, 1:44 AM

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Can you open on safari without any error ?

chrome olive Feb 20, 2020, 1:45 AM

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Yea

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Authorisation revoked is coming

storm willow Feb 20, 2020, 1:45 AM

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do you have another linked account ?

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Apart from Facebook?

chrome olive Feb 20, 2020, 1:46 AM

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No

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Yes

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I had linked my email and phone no

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To my account

storm willow Feb 20, 2020, 1:48 AM

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@chrome olive for one last time follow that link from Apple support I send earlier

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Follow it step by step slowly

chrome olive Feb 20, 2020, 1:48 AM

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I have done that

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When i login in from another fb account this error does not occur but when i login from my pubg one fb account the redirects error occurs

storm willow Feb 20, 2020, 1:50 AM

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write to customer support, explain the issue and add video clip

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PUBGMOBILE_CS@tencentgames.com this ID or in game support

chrome olive Feb 20, 2020, 1:51 AM

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I hv sent them

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📎 image0.png

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They replied this

storm willow Feb 20, 2020, 1:53 AM

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Try mailing them

chrome olive Feb 20, 2020, 1:53 AM

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In which mail??

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Whats their email?

storm willow Feb 20, 2020, 1:53 AM

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PUBGMOBILE_CS@tencentgames.com this ID

chrome olive Feb 20, 2020, 1:54 AM

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Ohk

vagrant onyx Feb 20, 2020, 1:59 AM

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@chrome olive you have error with fb log in ?

chrome olive Feb 20, 2020, 2:01 AM

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Yes

vagrant onyx Feb 20, 2020, 2:03 AM

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@chrome olive have you try to revoke the log in throw the facebook app

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also try to rest your facebook password

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And make sure to mark on log out every device is connected to this acc

night cloak Feb 20, 2020, 2:09 AM

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Did u get help @chrome olive

chrome olive Feb 20, 2020, 2:10 AM

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No

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They haven't replied till now

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@vagrant onyx i used fb app and it came this link doesn't seem to be working

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But it directly opens safari login now

vagrant onyx Feb 20, 2020, 2:13 AM

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@night cloak he got some help

But he still cant log in ( there is something maybe it is in his side )

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@chrome olive try to log in on other device

night cloak Feb 20, 2020, 2:15 AM

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Ok I'm always here to help @vagrant onyx ask me anything

vagrant onyx Feb 20, 2020, 2:15 AM

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@night cloak okey

night cloak Feb 20, 2020, 2:17 AM

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@harsh garnet why cant you sign in need help?

wild rune Feb 20, 2020, 2:37 AM

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I subscribed to the PUBG Prime Plus plan when it was still available as a beta version at $4.99. During the latest payment period, I was unaware of the insufficient funds that disallowed the Prime Plus beta subscription continuation. Along with that, the price increased to $9.99, which is understandable. Is there a way I could re-enroll onto the beta plan? I would like to continue paying $4.99 versus the $9.99 as I think it is a bit pricy since in-app purchases are necessary for other premium features. This is my third try attempting to reach out to support. @wintry heart @vagrant onyx @lime juniper

night cloak Feb 20, 2020, 2:42 AM

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@vagrant onyx do you know any staff that can address #discord ?

vagrant onyx Feb 20, 2020, 2:43 AM

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@night cloak yes

storm willow Feb 20, 2020, 2:45 AM

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@wild rune I don’t think it’s possible, may be try asking in game customer support

wild rune Feb 20, 2020, 2:46 AM

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@storm willow I did and they told me to come here to discord :(

storm willow Feb 20, 2020, 2:46 AM

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who?

wild rune Feb 20, 2020, 2:46 AM

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The in-game customer support

storm willow Feb 20, 2020, 2:46 AM

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do you have screenshot?

wild rune Feb 20, 2020, 2:46 AM

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📎 Screenshot_2020-02-19-21-46-42.png

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I originally sent an email which led me to the in-game support which then led me here.

storm willow Feb 20, 2020, 2:48 AM

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I think there was a misunderstand in what you conveyed them, they thought it was regarding beta version of PUBG App

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@wild rune it says for beta version^

wild rune Feb 20, 2020, 2:50 AM

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I thought they meant the beta version of the prime plus

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They may have misunderstood

storm willow Feb 20, 2020, 2:51 AM

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Yes

night cloak Feb 20, 2020, 2:51 AM

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HOLYcutedance

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Ono wrong channel

wild rune Feb 20, 2020, 2:51 AM

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It's not a big deal, but I thought I'd at least try to reach out and see if I could get back on the plus beta plan

storm willow Feb 20, 2020, 2:52 AM

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I wish I could do the same lol

night cloak Feb 20, 2020, 2:52 AM

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Need help with beta?

wild rune Feb 20, 2020, 2:52 AM

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So you think I should leave a review in the app store?

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No, need help with prime plus and getting back the prime plus beta version @night cloak

night cloak Feb 20, 2020, 2:53 AM

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There's no prime plus beta version.

wild rune Feb 20, 2020, 2:53 AM

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The first version that came out for $4.99 when it was new

vagrant onyx Feb 20, 2020, 2:53 AM

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@wild rune are you using global english version of pubg mobile ?

wild rune Feb 20, 2020, 2:54 AM

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I've been subscribed to it since October

vagrant onyx Feb 20, 2020, 2:54 AM

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@wild rune its was 4.99$ first purchase second renewal will cost 9.99$

wild rune Feb 20, 2020, 2:54 AM

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@vagrant onyx yes, to my knowledge

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I guess there really is no way of getting that specific plan back then, huh? 😭

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I didn't mean for it to renew

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I didn't realize not enough money was on my account

polar marshBOT Feb 20, 2020, 2:56 AM

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@raven compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wild rune Feb 20, 2020, 2:57 AM

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??? I never mentioned acct suspension... 😂

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But thank you all for your help! @primal karma @night cloak @vagrant onyx

night cloak Feb 20, 2020, 3:04 AM

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@wild rune When it got cancelled? Can you tell us the date?

wild rune Feb 20, 2020, 3:06 AM

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@night cloak Back on the 12th of this month because that was the payday

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Feb. 12

night cloak Feb 20, 2020, 3:06 AM

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@wild rune I see, thanks for the info.

wild rune Feb 20, 2020, 3:08 AM

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@night cloak Sure! 😃

stiff niche Feb 20, 2020, 3:08 AM

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how to download pubg beta version

storm flumeBOT Feb 20, 2020, 3:09 AM

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You can apply for the PUBG MOBILE beta program here, @stiff niche:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

stiff niche Feb 20, 2020, 3:12 AM

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i am beta

night cloak Feb 20, 2020, 3:12 AM

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@stiff niche dm me and I'll tell you

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@night cloak Where did you get the beta?

silver hull Feb 20, 2020, 4:21 AM

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I have videos of hackers how I can share with pubg

frosty jetty Feb 20, 2020, 4:32 AM

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I have done nothing wrong to be suspended, why am I being annoyed by the suspension ☹️ @lime juniper @neon patio @somber solstice

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📎 image0.png

storm flumeBOT Feb 20, 2020, 4:35 AM

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Hello, @silver hull!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

normal fulcrum Feb 20, 2020, 4:36 AM

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@frosty jetty Device?

frosty jetty Feb 20, 2020, 4:36 AM

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@normal fulcrum iPhone 7

normal fulcrum Feb 20, 2020, 4:37 AM

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Is it jailbroken or bypassed?

frosty jetty Feb 20, 2020, 4:37 AM

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🙆🏾‍♂️

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Bypassed

normal fulcrum Feb 20, 2020, 4:38 AM

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You need an iphone without jailbreak or bypass to make the game run smoothly. Or you will keep facing such issues, even more sometimes

frosty jetty Feb 20, 2020, 4:38 AM

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But why now

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I’ve been playing on this phone since November and never had the issue

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I play the game fair without any modifications

leaden bone Feb 20, 2020, 5:09 AM

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I tried changing the dns server, I still got banned for 10 minutes.

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@normal fulcrum Plus it was also said that jailbreaking doesn't lead to bans.

normal fulcrum Feb 20, 2020, 5:11 AM

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It does now @leaden bone

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You need a device without jailbreak or bypass

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Not a permanent ban. It's just a temporary ban. Must be due to some app trying to mess with game files

leaden bone Feb 20, 2020, 5:13 AM

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I blocked every tweak that injects into pubg.

frosty jetty Feb 20, 2020, 5:15 AM

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Same@leaden bone

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I don’t understand why it still gets in

leaden bone Feb 20, 2020, 5:16 AM

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@frosty jetty Will try something now and see whether it works or not.

frosty jetty Feb 20, 2020, 5:17 AM

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@leaden bone Alright you do that

normal fulcrum Feb 20, 2020, 5:17 AM

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As long as you guys are using jailbroken or bypassed apple device, you will face such issues

frosty jetty Feb 20, 2020, 5:18 AM

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pubgm_no

leaden bone Feb 20, 2020, 5:18 AM

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@normal fulcrum That shouldn't be the case if there aren't any tweaks affecting pubg.

normal fulcrum Feb 20, 2020, 5:18 AM

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You have been answered. For further discussion, you can use discussion channels

leaden bone Feb 20, 2020, 5:19 AM

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A lousy answer at best. But okay.

brisk drum Feb 20, 2020, 6:15 AM

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I have issues of laggy gameplay and slow sometimes i just searched up on google i found a video in this video " they says if you wanna play smooth gameplay on pubgm you have to download this app(shown in screen shot) and then they tells how to use it"
So i'm here to ask if it is safe or not cuz i heard a gfx thing that can get players banned

📎 Screenshot_20200220_114223.JPG

storm flumeBOT Feb 20, 2020, 6:16 AM

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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @brisk drum.

brisk drum Feb 20, 2020, 6:16 AM

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Bruh i'm not using anything i'm just asking

normal fulcrum Feb 20, 2020, 6:17 AM

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Use of GFX tools, paid or free, is a violation to ToS

night cloak Feb 20, 2020, 6:18 AM

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@normal fulcrum Do people got banned before?

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Coz I've used it for multiple seasons but i never received a single warning

brisk drum Feb 20, 2020, 6:19 AM

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So what should i do to get smooth gameplay on pubgm It wasn't laggy before but it is now

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@normal fulcrum

normal fulcrum Feb 20, 2020, 6:20 AM

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Which device are you using?

brisk drum Feb 20, 2020, 6:20 AM

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I have Vivo V9

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@normal fulcrum

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.......

normal fulcrum Feb 20, 2020, 6:27 AM

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Best if you lower your graphics and frame rate and stop all other apps from background

tall crypt Feb 20, 2020, 6:35 AM

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Is all pubg mobile emulator player will be banned who use Phoenix OS?

spring void Feb 20, 2020, 6:36 AM

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Other emulators are not recommended, please use emulator channels for further queries @tall crypt

storm flumeBOT Feb 20, 2020, 6:36 AM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tall crypt.

tall crypt Feb 20, 2020, 6:39 AM

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I can't play pubg mobile on gamepool. My system isn't that powerful.

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I play pubg mobile from the beginning.

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In Phoenix OS

spring void Feb 20, 2020, 6:40 AM

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Check above message by @storm flume @tall crypt

brisk drum Feb 20, 2020, 6:47 AM

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@normal fulcrum Well i just run pubg only that time and i have lower graphics and frame rate settings

polar marshBOT Feb 20, 2020, 7:15 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warped seal Feb 20, 2020, 7:30 AM

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I'm sorry if this is not the right channel but I'm new and I don't really play that much. Please ping me if you have an answer. Thx

📎 20200220_072812.jpg 📎 20200220_072749.jpg

vagrant onyx Feb 20, 2020, 7:45 AM

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@warped seal about the first picture

There is new spot in erangel is called winter mode
its has ice in some area
( Not date when this end )

📎 image0.jpg

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...

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about this i don’t understand what this saying

📎 image0.jpg

warped seal Feb 20, 2020, 7:56 AM

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I know about the winter mode and the tgr person does too (we've played together and even raced on those spots before) but she said it's an arcade mode on a "new erangel spot" where you get "arcade tokens on the floor" like how you get guns and stuff in the game. A good example is the lantern materials events where you get those lantern materials and claim rewards. So the arcade tokens are obtained in arcade mode then you can claim your rewards in "a machine thingy". I'm guess that thingy is in the main menus

normal fulcrum Feb 20, 2020, 8:01 AM

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@brisk drum If you're still facing lags than you can try client repair to see if it helps. If it doesn't, than either you need to upgrade your device or start pubg mobile lite instead

peak flint Feb 20, 2020, 8:01 AM

#

Anyone know when the update will be released?

storm flumeBOT Feb 20, 2020, 8:07 AM

#

We currently do not have a specific release date for the upcoming update, @peak flint. Once we do, we will publish further information in #news.

brisk drum Feb 20, 2020, 8:09 AM

#

Oh

#

Does gaming boosters help? @normal fulcrum

normal fulcrum Feb 20, 2020, 8:11 AM

#

It can if it doesn't try to alter game files or settings directly or indirectly

#

Like using GFX tools is a violation to ToS and user will be punished accordingly

brisk drum Feb 20, 2020, 8:12 AM

#

So Gaming boosters are gfx tools ?

#

@normal fulcrum

normal fulcrum Feb 20, 2020, 8:14 AM

#

Kind of. But it alters files of game instead of boosting device performance by clearing ram or something like that. That is why it is best not to use such tools

brisk drum Feb 20, 2020, 8:16 AM

#

Ok imma try game again i got my device rebooted got speed up of my phone

sand path Feb 20, 2020, 8:28 AM

#

@warped seal @vagrant onyx there's a game within a game in beta atm....there are machines all over the map and you can use the token to play games in classic modes

#

📎 image0-1.png

brisk drum Feb 20, 2020, 8:32 AM

#

🤔 and the person behind you will see and say "oh he is playing game? Imma throw a grenade on him" +1 kill"

sand path Feb 20, 2020, 8:39 AM

#

Play at your own risk ....there are rewards tho

vagrant onyx Feb 20, 2020, 8:46 AM

#

@sand path i mainly give info about global english versions
( i don’t give out info about beta )

#

also he should till its was beta

warped seal Feb 20, 2020, 8:49 AM

#

amiajoketou

storm willow Feb 20, 2020, 8:53 AM

#

@warped seal if you have any queries regarding the current version ask here. For beta related content use Beta server. You can apply for beta when recruitments are open .

storm flumeBOT Feb 20, 2020, 8:54 AM

#

You can apply for the PUBG MOBILE beta program here, @warped seal:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

warped seal Feb 20, 2020, 8:55 AM

#

I didn't know it was beta. I haven't played in a while because my partner had to go to sch. She just returned and asked about it and since I haven't seen it before, I thought I could ask here. Apologies

storm willow Feb 20, 2020, 8:58 AM

#

No problem 👍🏻

normal fulcrum Feb 20, 2020, 9:10 AM

#

@silver hull Hey. Can you dm me details of the hacker you wanted to report? Like their character ID?

#

@opaque star Hey, is it possible to share any evidence and hacker's username and character ID?

#

@BANGSAT LU#5369 Hey, you were reporting about a hacker yesterday. Is it possible you can share any evidence and username or character ID?

blazing saddle Feb 20, 2020, 9:28 AM

#

Hello, @muted rose @night cloak @night cloak @atomic finch @pearl bone. Regarding the cheater report made yesterday, kindly provide these details, privately, to me or @normal fulcrum:
• Player Identification
• Player username
• Evidence

lethal blade Feb 20, 2020, 9:29 AM

#

Hi my game I loaded this morning said some glitch with WiFi but when it loaded all my maps weren’t downloaded, but I downloaded them before, can someone explain what an earth happened to my game?

normal fulcrum Feb 20, 2020, 9:29 AM

#

@lethal blade Device?

sleek valley Feb 20, 2020, 9:30 AM

#

Vv

storm flumeBOT Feb 20, 2020, 9:31 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @sleek valley. Remember to read through #faq before asking questions in the support channels.

vagrant onyx Feb 20, 2020, 9:32 AM

#

@sleek valley what is the issue ?

blazing saddle Feb 20, 2020, 9:34 AM

#

@sleek valley Do not spam in support channels.

lethal blade Feb 20, 2020, 9:34 AM

#

Oh never mind it fixed sorry for asking to quickly

lofty trail Feb 20, 2020, 9:57 AM

#

@night cloak when will crew challenge registration open?

#

@spring void ^^

leaden bone Feb 20, 2020, 9:59 AM

#

@frosty jetty I think I got it to work

night cloak Feb 20, 2020, 9:59 AM

#

We dont have exact information but you will be informed in game once it is available @lofty trail.

lofty trail Feb 20, 2020, 9:59 AM

#

@night cloak any guesses?

night cloak Feb 20, 2020, 9:59 AM

#

Nope.

sand stone Feb 20, 2020, 10:19 AM

#

hi guys, my cousin's account got hacked, where do i go to get it back.?

bold siren Feb 20, 2020, 10:22 AM

#

@sand stone:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

frosty jetty Feb 20, 2020, 10:26 AM

#

@leaden bone enlighten me

#

Mine isn’t acting up again either @leaden bone

normal fulcrum Feb 20, 2020, 10:29 AM

#

You can have unrelated conversation in discussion channels @frosty jetty

frosty jetty Feb 20, 2020, 10:31 AM

#

pubgm_no @normal fulcrum

normal fulcrum Feb 20, 2020, 10:31 AM

#

Avoid spamming in support channel or moderation steps will be taken @frosty jetty

scarlet kraken Feb 20, 2020, 10:41 AM

#

dang straight

normal fulcrum Feb 20, 2020, 10:42 AM

#

Is there anything you need help with @scarlet kraken?

scarlet kraken Feb 20, 2020, 10:42 AM

#

nah I was just agreeing with u my bad

normal fulcrum Feb 20, 2020, 10:47 AM

#

Ohh. Ok

final sorrel Feb 20, 2020, 11:14 AM

#

I got a problem everytime i solo queue in TDM.
Everyone else is playing normally, but my character weapon wont come out, and the other doesn't seem to move from the base (in my perspective).

sand path Feb 20, 2020, 11:15 AM

#

Weak connection

final sorrel Feb 20, 2020, 11:15 AM

#

Yet all the announcement like legendaries from teammate and enemy shows up normally, and i could be killed if i move around the map

sand path Feb 20, 2020, 11:15 AM

#

Did you check if there was a gun in your loadout?

final sorrel Feb 20, 2020, 11:15 AM

#

My ping is green tho, 30-40ish.

#

Yuup, sometimes i gotta restart like 5 to 6 games just to have 1 normal game

#

But when i played with a friend in TDM this problem never shows up

proven scaffold Feb 20, 2020, 11:16 AM

#

@normal fulcrum are they asking for username or just company name like fb or Twitter?

📎 Screenshot_20200220_160342_com.tencent.ig.jpg 📎 Screenshot_20200220_160345_com.tencent.ig.jpg

sand path Feb 20, 2020, 11:16 AM

#

Try clearing the cache

final sorrel Feb 20, 2020, 11:16 AM

#

Classic works just fine

#

Aight lemme try that

sand path Feb 20, 2020, 11:17 AM

#

Company name....see the bracket in the second pic @proven scaffold

#

Just send the necessary details of the account that's been hacked ...name etc

#

With the platform

normal fulcrum Feb 20, 2020, 11:19 AM

#

@proven scaffold Site name

final sorrel Feb 20, 2020, 11:19 AM

#

Didn't work, i tried using the repair button as well

#

📎 Screenshot_20200220-181850559.jpg

#

The counter stays at 10:00 the whole game.

storm flumeBOT Feb 20, 2020, 11:23 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

small drum Feb 20, 2020, 11:39 AM

#

Hey

#

I want help from a pubg mobile staff
@lime juniper

storm flumeBOT Feb 20, 2020, 11:40 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @small drum. Remember to read through #faq before asking questions in the support channels.

small drum Feb 20, 2020, 11:41 AM

#

I have an account that was linked to twitter and the twitter got hacked so I want a staff member to unlink twitter for me please

night cloak Feb 20, 2020, 11:42 AM

#

i want to report someone who iş saying i will download uc for you and stealing ur account

#

Anybody can help me ?

normal fulcrum Feb 20, 2020, 11:42 AM

#

Is he on discord?

storm flumeBOT Feb 20, 2020, 11:42 AM

#

Please refer to subpoint 2.5 in #faq for further information, @small drum. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Feb 20, 2020, 11:42 AM

#

i met him in discord

#

He is saying that in game

normal fulcrum Feb 20, 2020, 11:43 AM

#

Ok. You can report him on #discord with screenshot and his discord ID

trim dock Feb 20, 2020, 11:43 AM

#

where to report hackers

night cloak Feb 20, 2020, 11:43 AM

#

But he said it in game

normal fulcrum Feb 20, 2020, 11:43 AM

#

Ohh he's saying that in game. In that case, you have to report it to in game cs. If possible, try to get it recorded

storm flumeBOT Feb 20, 2020, 11:44 AM

#

Hello, @trim dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

normal fulcrum Feb 20, 2020, 11:44 AM

#

@trim dock Can you dm me evidence, character ID and username?

spring void Feb 20, 2020, 11:45 AM

#

@small drum we, the discord staff, don't have power to do so. However if you want to unlink it you can connect another account then contact ingame support

small drum Feb 20, 2020, 11:46 AM

#

@spring voidOK

trim dock Feb 20, 2020, 11:52 AM

#

@normal fulcrum i am unable to dm you

normal fulcrum Feb 20, 2020, 11:52 AM

#

Now you can @trim dock

fringe forge Feb 20, 2020, 12:10 PM

#

I need help

storm flumeBOT Feb 20, 2020, 12:10 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @fringe forge. Remember to read through #faq before asking questions in the support channels.

night cloak Feb 20, 2020, 12:16 PM

#

How do i report these two people for teaming up in solo mode, it's kinda unfair on people who play the game fairly

📎 Screenshot_PUBG_MOBILE_20200220-120853.png 📎 Screenshot_PUBG_MOBILE_20200220-120841.png

spring void Feb 20, 2020, 12:29 PM

#

You can report them after you die from them by selecting appropriate options

polar marshBOT Feb 20, 2020, 12:37 PM

#

@willow dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx Feb 20, 2020, 12:43 PM

#

@night cloak yes what is it ?

trail pendant Feb 20, 2020, 12:49 PM

#

Could you please elaborate more your problem, @night cloak?

night cloak Feb 20, 2020, 12:53 PM

#

@spring void i didnt die but i wanted to report them for teaming up in solo mode

spring void Feb 20, 2020, 12:59 PM

#

@night cloak unfortunately you cant do it unless you have their username or ID

ocean bloom Feb 20, 2020, 1:08 PM

#

Wherei can report cheater ?? Im already clip this cheater

storm flumeBOT Feb 20, 2020, 1:14 PM

#

Hello, @ocean bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

marble thicket Feb 20, 2020, 1:19 PM

#

Help me. I registered in India Bonus Challenge . 20 UC deducted from my account. But game was unable to find a match. Due to not enough people were playing the Challenge. But the game didn't gave me back my UC. Game done scam with me.

polar marshBOT Feb 20, 2020, 1:22 PM

#

@tender knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path Feb 20, 2020, 1:40 PM

#

You will get it back via a mail after a while if you didn't quit from lobby @marble thicket

polar marshBOT Feb 20, 2020, 1:44 PM

#

@solid silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@low swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Feb 20, 2020, 1:49 PM

#

hallo every one i had problem with my acount

polar marshBOT Feb 20, 2020, 1:49 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

copper lotus Feb 20, 2020, 1:52 PM

#

Hii sir,
This guy หﾒśツGuna is using ESP hack and playing the game from season 6.. you can check his gameplay and his K/D ratio.. he know exactly where the enemies are and what guns they have..
His id number is 5406132591

Please ban him..

bold siren Feb 20, 2020, 1:53 PM

#

Do you have any evidence, @copper lotus?

drifting gate Feb 20, 2020, 1:55 PM

#

my game is lagging very much after the 84mb update help! tried repairing but that didn't help!

copper lotus Feb 20, 2020, 1:56 PM

#

@bold sirenno evidence but i watched his gameplay

storm flumeBOT Feb 20, 2020, 2:03 PM

#

Hello, @copper lotus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

mental parrot Feb 20, 2020, 2:04 PM

#

Only for me it’s happened

📎 image0.jpg

night cloak Feb 20, 2020, 2:06 PM

#

@mental parrot Try switching internet connection when that happens. Basically from WiFi to mobile data or vice versa.

wise star Feb 20, 2020, 2:07 PM

#

Hi, I am facing a problem logging in to the global server after logging in to the Vietnamese server by mistake, please help

night cloak Feb 20, 2020, 2:13 PM

#

@wise star Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or can create a new account in the global version.

serene stream Feb 20, 2020, 2:28 PM

#

Hi, can someone tell me the price of the smooth hitman uaz skin? I have it and i dont know what its worth.

vagrant onyx Feb 20, 2020, 2:30 PM

#

@serene stream its on create

muted rose Feb 20, 2020, 2:30 PM

#

I Lives in INDIA but its detecting me in Australia, It also gave me matchmaking in Outside India Server All the time thats why I always suffers with ping of 250-400. Most of my friends are also suffering from the same problem. please help me what to do.

📎 Screenshot_20200220-195614186.jpg

serene stream Feb 20, 2020, 2:30 PM

#

Wym? @vagrant onyx

vagrant onyx Feb 20, 2020, 2:30 PM

#

@serene stream the skin of hitman UAZ

#

Global english version ?

serene stream Feb 20, 2020, 2:31 PM

#

Yes

#

📎 Screenshot_2020-02-20-13-54-09-459_com.tencent.ig.png

#

This one

vagrant onyx Feb 20, 2020, 2:32 PM

#

@serene stream i know this was limited on create

#

Not sure when its will be back

serene stream Feb 20, 2020, 2:32 PM

#

Yes, and i know its super rare. If i was selling it, how much would i get?

#

(and it was limited, so its never coming back)

vagrant onyx Feb 20, 2020, 2:33 PM

#

@serene stream yup

serene stream Feb 20, 2020, 2:33 PM

#

I've seen some people sell ir for 9000$

#

So...?

mental parrot Feb 20, 2020, 2:34 PM

#

@night cloak i think its a broblem with the game because i tried to play a different game and my ping was fine

night cloak Feb 20, 2020, 2:35 PM

#

@serene stream You cannot sell skins, no way to do that in-game.

serene stream Feb 20, 2020, 2:35 PM

#

People sell accaunts tho

vagrant onyx Feb 20, 2020, 2:36 PM

#

@mental parrot play in chinese version you will get good ping

night cloak Feb 20, 2020, 2:36 PM

#

@mental parrot If you blame the game, you are the only one who will get bad ping. But if you look for solution, you can help yourself. It is totally your choice.

serene stream Feb 20, 2020, 2:36 PM

#

I just wanna know the price😅

night cloak Feb 20, 2020, 2:37 PM

#

@serene stream Account selling is against Terms of Service. I highly recommend not talking about it in this discord server.

mental parrot Feb 20, 2020, 2:37 PM

#

@night cloak i tried to play with my wifi and my phone internet and with both of them I have high ping

#

@vagrant onyx i dont wanna start new account

night cloak Feb 20, 2020, 2:37 PM

#

@mental parrot That's bad luck then.

#

Where are you from?

mental parrot Feb 20, 2020, 2:37 PM

#

Israel

vagrant onyx Feb 20, 2020, 2:38 PM

#

@serene stream some guy try to sell his acc and adv his pubgm acc got banned

serene stream Feb 20, 2020, 2:38 PM

#

Im not selling anything, i just want to brag to my friends😅

vagrant onyx Feb 20, 2020, 2:39 PM

#

So if you trying to sell don’t go public in this server

night cloak Feb 20, 2020, 2:39 PM

#

And you are getting better ping in Asia than Middle east. Sounds like your ISP needs to reset your IP address, can you talk to them?

mental parrot Feb 20, 2020, 2:39 PM

#

@night cloak idk why this problem started today

#

Yesterday i played with 80 ping

night cloak Feb 20, 2020, 2:40 PM

#

If it started just today, it will be fine tomorrow or in coming days. Sometimes ISP route can cause ping spikes.

wise star Feb 20, 2020, 2:51 PM

#

@night cloakIs there a solution to this problem? I hope to help with that. Thank you

night cloak Feb 20, 2020, 2:52 PM

#

@wise star Read my message again please.

wise star Feb 20, 2020, 2:53 PM

#

OK 😫

night cloak Feb 20, 2020, 2:57 PM

#

@muted rose Call your ISP and tell them to give you a new IP address. Your current IP has a lot traffic.

frozen schooner Feb 20, 2020, 3:04 PM

#

PubgmConfused

📎 Screenshot_23.png

night cloak Feb 20, 2020, 3:16 PM

#

@frozen schooner It usually happens when you are in a high tier in that server (usually diamond or above) or you are not playing at daytime.

real hamlet Feb 20, 2020, 3:29 PM

#

Can purchasing UC from Midasbuy get you banned?

bold siren Feb 20, 2020, 3:32 PM

#

No, @real hamlet. You can use it but remember that you can use only Midasbuy, don't trust any other websites.

spiral igloo Feb 20, 2020, 3:38 PM

#

Can I get a link to the TOS please

merry sandal Feb 20, 2020, 3:40 PM

#

Here, @spiral igloo:
https://www.pubgmobile.com/terms.html

spiral igloo Feb 20, 2020, 3:41 PM

#

@merry sandal Thanks

merry sandal Feb 20, 2020, 3:41 PM

#

You're welcome!

echo mortar Feb 20, 2020, 3:41 PM

#

Hello, i was alot of trouble with my button size/placement when i drive a vehicle. I know you can customize button layout for player when is it possible to customize button layout for when you are driving a vehicle? Thanks for the help

proven scaffold Feb 20, 2020, 3:45 PM

#

@night cloak I'm not able to unlink my account

📎 Screenshot_20200220_204058_com.android.chrome.jpg

wheat gate Feb 20, 2020, 3:45 PM

#

I want pubg lite room carf

#

Card

fossil fog Feb 20, 2020, 3:46 PM

#

hy

#

I was suspended even though I did not break the rule. how can I object to this? 3 month id 5713383384

polar marshBOT Feb 20, 2020, 3:48 PM

#

@fossil fog:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wheat gate Feb 20, 2020, 3:48 PM

#

@merry sandal

night cloak Feb 20, 2020, 3:51 PM

#

@proven scaffold You cannot unlink social media account from your game. The feature is not available. The screenshot you shared is only for Korean Version only.

#

@wheat gate PUBG Mobile Lite?

lethal osprey Feb 20, 2020, 3:55 PM

#

any guy to help me?

night cloak Feb 20, 2020, 3:55 PM

#

@lethal osprey Aloha! How can I help you?

lethal osprey Feb 20, 2020, 3:55 PM

#

Pubg send me this

📎 Screenshot_2020-02-18-07-11-03-251_com.tencent.ig.png

#

Why?

#

Me I don't play with hackers

polar marshBOT Feb 20, 2020, 3:56 PM

#

@lethal osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gritty glade Feb 20, 2020, 4:02 PM

#

So many hackers bro

bold siren Feb 20, 2020, 4:04 PM

#

Do you have any evidence and their player ID, @gritty glade?

hot pilot Feb 20, 2020, 4:24 PM

#

does this mean they will help me?

📎 unknown.jpeg

#

📎 unknown.jpeg

#

📎 unknown.jpeg

#

📎 unknown.jpeg

foggy notch Feb 20, 2020, 4:28 PM

#

Is there any legit way to unlock ultra sound ???

marble thicket Feb 20, 2020, 4:30 PM

#

How many days we should remain offline to in order to get the returner missions?

storm willow Feb 20, 2020, 4:31 PM

#

@hot pilot re open fresh conversation

hot pilot Feb 20, 2020, 4:32 PM

#

And what should I do then?

storm willow Feb 20, 2020, 4:32 PM

#

@marble thicket not sure about it, but the returner items are time limited only. Do you think you can give up live events for time limited items?

#

@hot pilot re open fresh conversation and repeat the process

marble thicket Feb 20, 2020, 4:33 PM

#

@storm willow we get a rename card right? If we remain the offline for a certain period of time?

storm willow Feb 20, 2020, 4:36 PM

#

I don’t think so, it is coupon scraps, hero crates and time limited items.

dapper dagger Feb 20, 2020, 4:52 PM

#

Hello support my
account in pubg is to Facebook, Gmail and Facebook Closed, and I want to change to the iPhone, can I solve

arctic hemlock Feb 20, 2020, 5:00 PM

#

If you have a Apple ID account that’s connected to one of those then yea u can @dapper dagger

wind bay Feb 20, 2020, 5:02 PM

#

📎 Screenshot_20200220_190109_com.tencent.ig.jpg

#

His hacker aimbot and no recoil

#

Pls banned hacker

storm flumeBOT Feb 20, 2020, 5:13 PM

#

Hello, @wind bay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

hot pilot Feb 20, 2020, 5:25 PM

#

📎 Screenshot_20200220-181754_Messenger.jpg

#

Does it have to be the firs purchase receipt so they can help me?

fallow imp Feb 20, 2020, 5:45 PM

#

Hi

stark plinth Feb 20, 2020, 6:18 PM

#

📎 Screenshot_20200220-234548.jpg 📎 Screenshot_20200220-234546.jpg 📎 Screenshot_20200220-234551.jpg

#

Got stuck

slender roost Feb 20, 2020, 6:20 PM

#

What should I do if I was lagging in tdm ?

sick shale Feb 20, 2020, 6:21 PM

#

@slender roost check #faq 4.8 and 4.9

lusty sand Feb 20, 2020, 6:29 PM

#

عندي حساب اريد ارجعه كنت رابطه على الفيس بوك وحساب الفيس بوك تعطل اكو طريقه ارجعه او لا

storm flumeBOT Feb 20, 2020, 6:30 PM

#

Please do not use any other language aside from English in this channel, @lusty sand. Refer to #613267301243944960 for language channels.

chrome olive Feb 20, 2020, 6:41 PM

#

@night cloak bro plz help

#

@storm willow

#

@night cloak

#

I did not got my id back

#

Now i have to quit pubg for these reasons 😭

#

Anyonee help

#

Plzzz HELP

#

@night cloak

night cloak Feb 20, 2020, 7:02 PM

#

Hi. I had a problem with the game. A hacker has entered my pubg account and modified everything, it has even made almost all my UC disappear. Can anybody help me?

#

@night cloak contact customer service ig?

#

And don't make any purchases with that account

#

I dont know. I've written in the game, but I only speak with a bot

arctic hemlock Feb 20, 2020, 7:05 PM

#

Have you tried reconnecting with your email or Facebook, or even google play or Apple ID? Or do customer service @chrome olive

#

I know that there is a way to get your pubg thing but I can’t rlly remember how to

night cloak Feb 20, 2020, 7:05 PM

#

I have never provided my information, nor have I entered any page and I have not bought anything since I bought the royal pass almost a year ago

blazing saddle Feb 20, 2020, 7:06 PM

#

@night cloak Contact the in-game support about this issue and change your social media account passwords.

arctic hemlock Feb 20, 2020, 7:06 PM

#

What’s your account linked too? @night cloak

chrome olive Feb 20, 2020, 7:06 PM

#

Someone HELP me plz

arctic hemlock Feb 20, 2020, 7:07 PM

#

Look at my ping thunderspawn

chrome olive Feb 20, 2020, 7:07 PM

#

@blazing saddle bro whenever i login through my account it comes authorisation revoked and safari cannot open page because too many redirects occured

blazing saddle Feb 20, 2020, 7:08 PM

#

@chrome olive Is your social media account compromised?

night cloak Feb 20, 2020, 7:08 PM

#

I have linked with Facebook. I have already changed the password and I have been able to log in again. But I need to know if I am already protected or can re-enter

chrome olive Feb 20, 2020, 7:08 PM

#

No i have it

blazing saddle Feb 20, 2020, 7:09 PM

#

@night cloak Once you change passwords of your social media account, it automatically logs you out of all currently logged in devices and resets the sessions.

night cloak Feb 20, 2020, 7:09 PM

#

I will never recover my UC, right?

arctic hemlock Feb 20, 2020, 7:09 PM

#

If it’s linked with any other accounts then change those passwords too. I think you should be fine, and try login out whenever you play and log back in @night cloak

night cloak Feb 20, 2020, 7:09 PM

#

😭

arctic hemlock Feb 20, 2020, 7:09 PM

#

Prob not

blazing saddle Feb 20, 2020, 7:09 PM

#

I will never recover my UC, right?
@night cloak For that you need to contact the in-game support.

chrome olive Feb 20, 2020, 7:10 PM

#

@blazing saddle if i login from another facebook account this error does not occur but when i login through my account which is linked to my pubg id this error occurs

#

It says safari cannot open page because too many redirects occured

arctic hemlock Feb 20, 2020, 7:10 PM

#

Try linking in with a different account like your gmail @chrome olive

blazing saddle Feb 20, 2020, 7:10 PM

#

@chrome olive Maybe your account is already logged in or has been disconnected via Facebook settings. Kindly check Facebook app settings if the game is still connected to the game account.

sour stratus Feb 20, 2020, 7:10 PM

#

Please fix FPP glitch...i can't scope in or shoot some times

chrome olive Feb 20, 2020, 7:11 PM

#

Pubg is not showing there @blazing saddle

blazing saddle Feb 20, 2020, 7:11 PM

#

@arctic hemlock Kindly do not interfere when staff is providing support.

night cloak Feb 20, 2020, 7:11 PM

#

How to contact the game support?

arctic hemlock Feb 20, 2020, 7:11 PM

#

Sorry just trying to help @blazing saddle

chrome olive Feb 20, 2020, 7:11 PM

#

Even this error im facing in another device

blazing saddle Feb 20, 2020, 7:12 PM

#

@chrome olive Then, your account has been probably been disconnected from Facebook. You need to contact Facebook support for this.

storm flumeBOT Feb 20, 2020, 7:12 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

blazing saddle Feb 20, 2020, 7:13 PM

#

@sour stratus You can send bug reports in #old channel in a single message, preferably with an image or video evidence.

night cloak Feb 20, 2020, 7:13 PM

#

I've tried, but only one bot answers. I hope you get in touch with me? Will they really?

chrome olive Feb 20, 2020, 7:13 PM

#

I had contacted them

#

I have tried evrry single method still m facing the problem

blazing saddle Feb 20, 2020, 7:14 PM

#

If you Facebook has been disconnected from the game, there is no way to login again until it is reconnected to the game.

chrome olive Feb 20, 2020, 7:15 PM

#

How would it get disconnect i literally logged in from my account yesterday

#

📎 image0.jpg

#

@blazing saddle

blazing saddle Feb 20, 2020, 7:18 PM

#

Contact Facebook support, @chrome olive. I'm sorry we cannot help you out any further with the issue.

chrome olive Feb 20, 2020, 7:18 PM

#

But if i had disconnected then they would not say redirects error

#

They would have shown some other error

#

Can i use android device so that no safari can come @blazing saddle

#

?

#

Plz tell @blazing saddle

blazing saddle Feb 20, 2020, 7:21 PM

#

You can try, but I'm not sure if you can login until and unless your Facebook account is connected to the game.

chrome olive Feb 20, 2020, 7:21 PM

#

It is connected

#

And even if it would have been disconnected , in facebook there are 3 columns where it it showing apps and games which are connected to my facebook account , the columns are active ,expired and removed and pubg is not showing in any of the columns

#

Even if it would have been disconnected it would have shown in removed or expired column

blazing saddle Feb 20, 2020, 7:25 PM

#

Exactly. If is not showing in any, it means it has been disconnected. And you should contact Facebook support for it.

#

There is nothing else we can do about the issue. I'm sorry.

chrome olive Feb 20, 2020, 7:26 PM

#

What should i tell them

#

Hey , i had also linked my account to game centre if i press game centre will i get it back??

blazing saddle Feb 20, 2020, 7:27 PM

#

Yes. If you have linked the same account to game center, you can get in the account without any problems

chrome olive Feb 20, 2020, 7:27 PM

#

Okay

twilit arch Feb 20, 2020, 7:27 PM

#

why are the servers trash?

chrome olive Feb 20, 2020, 7:27 PM

#

Thanks for your support @blazing saddle

twilit arch Feb 20, 2020, 7:27 PM

#

especially europe

blazing saddle Feb 20, 2020, 7:27 PM

#

What is the issue, @twilit arch?

twilit arch Feb 20, 2020, 7:28 PM

#

the servers are trash dawg the ping keeps fluctuating

#

ever since that small 86mb update

#

even my friends have been experiencing lag

blazing saddle Feb 20, 2020, 7:30 PM

#

@twilit arch Kindly refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

night cloak Feb 20, 2020, 7:43 PM

#

@chrome olive What's up?

#

Nvm, ToRoiD replied.

lusty ether Feb 20, 2020, 7:44 PM

#

i am posting recording of hacker who killed us.. its for proof.. just soon i died
this is a video of hacker and his teammates

#

📎 Record_20200221003249.mp4

#

please ban both of else they will kill everyone

mental parrot Feb 20, 2020, 7:45 PM

#

I have 140ms its good or bad?

lusty ether Feb 20, 2020, 7:45 PM

#

I have 140ms its good or bad?
@mental parrot somehow moderate\

mental parrot Feb 20, 2020, 7:46 PM

#

What

#

@lusty ether

storm willow Feb 20, 2020, 7:50 PM

#

@lusty ether please provide Us the Player ID, char ID and evidences

lusty ether Feb 20, 2020, 7:54 PM

#

@lusty ether please provide Us the Player ID, char ID and evidences
@storm willow its in video i provided

storm willow Feb 20, 2020, 7:54 PM

#

That doesn’t work, Says Bad Gateway

lusty ether Feb 20, 2020, 7:55 PM

#

That doesn’t work, Says Bad Gateway
@storm willow cant understand

#

video playing or not?

storm willow Feb 20, 2020, 7:56 PM

#

No

#

Shows some error

#

@lusty ether please send the details I asked

lusty ether Feb 20, 2020, 7:57 PM

#

@storm willow check dm
coz i am not able to post link

storm willow Feb 20, 2020, 7:58 PM

#

Okay

lusty ether Feb 20, 2020, 7:58 PM

#

text me please so i can send u link

storm flumeBOT Feb 20, 2020, 8:04 PM

#

Hello, @lusty ether!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

lusty ether Feb 20, 2020, 8:05 PM

#

hackers teammate:
char id: 5720376242
char name: BD71HimeLYT

hackers details:
char name: BD71MAMUN
char id: 5696697978

mental parrot Feb 20, 2020, 8:06 PM

#

So 140ms is bad or good?

storm willow Feb 20, 2020, 8:08 PM

#

@lusty ether please use above link by Machete.

#

@mental parrot it’s always better to have less ping.

#

Lesser the better

mental parrot Feb 20, 2020, 8:09 PM

#

@storm willow yah but i want to know if 140 its laggy or its good

storm willow Feb 20, 2020, 8:09 PM

#

If you play on 20ms it will be an advantage in close combat

mental parrot Feb 20, 2020, 8:10 PM

#

I have 140 😭

storm willow Feb 20, 2020, 8:10 PM

#

less than 100 is always good

wild bronze Feb 20, 2020, 8:11 PM

#

Does anyone know when will be the next crew challenge? I feel like it’s been ages

storm willow Feb 20, 2020, 8:11 PM

#

@mental parrot contact your ISP to fix the issue. Upgrade to gaming pack if you ISP have one

night cloak Feb 20, 2020, 8:11 PM

#

Why 0.17.0 update delayed ?

mental parrot Feb 20, 2020, 8:11 PM

#

@storm willow i did it today

#

Idk if its because i living in israel so maybe thats the best i can get

storm willow Feb 20, 2020, 8:12 PM

#

Consider opting for better ISP

#

@night cloak there is no ETA for .17.0 so nothing seems delayed

night cloak Feb 20, 2020, 8:13 PM

#

@storm willowhey i play on mobile network and i got 160ms so how can i fix this any solution. I am from India .

storm willow Feb 20, 2020, 8:14 PM

#

Same @night cloak contact your network provider

#

switch to better network

night cloak Feb 20, 2020, 8:15 PM

#

I switched 3 network's in my area but all are same

storm willow Feb 20, 2020, 8:15 PM

#

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

#

^^

#

@night cloak there is nothing we could do about it. Getting better ISP would solve ping/ lag issue

night cloak Feb 20, 2020, 8:17 PM

#

What is ISP full from

storm willow Feb 20, 2020, 8:17 PM

#

Internet service provider

night cloak Feb 20, 2020, 8:18 PM

#

Ooohhh

#

1 network left i will surely test that

#

What is ETA? @storm willow

storm willow Feb 20, 2020, 8:20 PM

#

Estimated Time of Arrival

night cloak Feb 20, 2020, 8:20 PM

#

Ooohhh thanks for sharing information @storm willow

lusty ether Feb 20, 2020, 8:23 PM

#

@storm willow thanks i did it

night cloak Feb 20, 2020, 8:29 PM

#

@lusty etherwhat brohh

lusty ether Feb 20, 2020, 8:31 PM

#

@lusty etherwhat brohh
@night cloak found hacker live

night cloak Feb 20, 2020, 8:32 PM

#

Then @lusty ether

lusty ether Feb 20, 2020, 8:33 PM

#

Then @lusty ether
@night cloak waiting for results

#

btw check #tournaments

storm willow Feb 20, 2020, 8:36 PM

#

@lusty ether and @night cloak please use #pubg-mobile

spring barn Feb 20, 2020, 8:41 PM

#

@lime juniper

#

My bad

#

@night cloak

#

Sorry fir ping

storm flumeBOT Feb 20, 2020, 8:43 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @spring barn. Remember to read through #faq before asking questions in the support channels.

spring barn Feb 20, 2020, 8:43 PM

#

I was just reporting this bypass

📎 Screenshot_2020-02-21-02-12-29-033_com.discord.jpg

#

@night cloak

night cloak Feb 20, 2020, 8:47 PM

#

It's a Discord cache, @spring barn. Refresh your Discord.

spring barn Feb 20, 2020, 8:59 PM

#

Ohh

night cloak Feb 20, 2020, 8:59 PM

#

@TeamZThundeR (aka Thunderspawn)#4741 yes?

hot pilot Feb 20, 2020, 9:05 PM

#

My account was hacied and the hacher linked an unwanted social media account

#

I contacted the company and they disconnected the hacker's account

#

But now I can't connect another account

#

📎 received_809594042884630.jpeg

night cloak Feb 20, 2020, 9:06 PM

#

I am not getting conquroer !

lime wedge Feb 20, 2020, 9:08 PM

#

@TeamiD_g0d#5396 @Sweronix#3805 @Sweronix#3805 @Sweronix#3805 @Sweronix#3805

#

Hi

sick shale Feb 20, 2020, 9:09 PM

#

@night cloak why not? Provide more details

stark vault Feb 20, 2020, 9:09 PM

#

Having issues with my controls. im unable to peek (hold) and fire from right side; however the left seems to work just fine. Any reason why that is?

lime wedge Feb 20, 2020, 9:10 PM

#

📎 Screenshot_20200220_232831_com.tencent.ig.jpg

#

(:

blazing saddle Feb 20, 2020, 9:11 PM

#

@lime wedge Yes, what is the issue?

lime wedge Feb 20, 2020, 9:11 PM

#

My account

blazing saddle Feb 20, 2020, 9:11 PM

#

@stark vault Can you send a screenshot of your basic settings?

#

@lime wedge What about it?

stark vault Feb 20, 2020, 9:13 PM

#

@blazing saddle

📎 image0.png

hot pilot Feb 20, 2020, 9:13 PM

#

Help me guys😩 😩 😩

#

📎 20200220_221416.jpg

polar marshBOT Feb 20, 2020, 9:14 PM

#

@lime wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle Feb 20, 2020, 9:15 PM

#

@stark vault Can you report the bug you are facing in #old channel in a single message, along with, preferably, an image or video evidence.

stark vault Feb 20, 2020, 9:15 PM

#

Okay

twin glen Feb 20, 2020, 9:38 PM

#

If i use gfx tool i will get ban

#

?

polar marshBOT Feb 20, 2020, 9:40 PM

#

@lusty ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale Feb 20, 2020, 9:40 PM

#

@twin glen Yes, (#faq 3.19)

vague flame Feb 20, 2020, 9:41 PM

#

dang u have a weird name lel

twin glen Feb 20, 2020, 9:41 PM

#

Thank you

vague flame Feb 20, 2020, 9:43 PM

#

and u changed ur pf pic lol

twin fossil Feb 20, 2020, 9:48 PM

#

@lime juniper Could you help?

vague flame Feb 20, 2020, 9:48 PM

#

yes

storm flumeBOT Feb 20, 2020, 9:49 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @twin fossil. Remember to read through #faq before asking questions in the support channels.

twin fossil Feb 20, 2020, 9:51 PM

#

@lime juniper I know very little English. So I don't understand. I would be happy if you help

lime juniper Feb 20, 2020, 9:51 PM

#

What do you need help with?

night cloak Feb 20, 2020, 9:52 PM

#

It has happened again. That hacker does not stop. You have re-entered pubg mobile with my account. It has changed the name of my clan, my language and has eliminated my entire list of friends

#

I start to be desperate

#

😭 😭 😭

polar marshBOT Feb 20, 2020, 9:54 PM

#

@twin fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frozen schooner Feb 20, 2020, 10:02 PM

#

📎 Snapshot_20200221040121.png

gusty ice Feb 20, 2020, 10:02 PM

#

Is it true Phoenix OS users are getting banne*d?

frozen schooner Feb 20, 2020, 10:02 PM

#

📎 Snapshot_20200221040116.png

#

he is a damn pro player

night cloak Feb 20, 2020, 10:09 PM

#

📎 IMG-20200220-WA0032.jpg

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📎 Screenshot_20200220_230238_com.tencent.ig.jpg

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It's not fair. I am a regular player. I spend my money and any undesirable can destroy everything I had achieved in the game. I think I'm going to warn everyone of the kind of support that is being offered to me. NONE. Completely helpless.

chrome olive Feb 20, 2020, 10:26 PM

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@night cloak

night cloak Feb 20, 2020, 10:50 PM

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@chrome olive what

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@night cloak if u want I could get you a mod or administrator

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Anything that helps me. I am really losing hope. That hacker is destroying everything

chrome olive Feb 20, 2020, 10:53 PM

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Redirect errorrr

night cloak Feb 20, 2020, 10:53 PM

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😫

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@night cloak k I promise things could be fixed

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@lime juniper help this girl shes really gonna spread bad news about pubg and shes losing hope in the game

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She will be right with you @night cloak

storm flumeBOT Feb 20, 2020, 10:54 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Feb 20, 2020, 10:57 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc
@storm flume
I have already done everything. I have sent captures, I have reported several times ... And not only has I not been given help, but it continues to enter my account, play with my account and is destroying everything ... My friends, my synergies, my statistics .. .

#

I appreciate any help
@night cloak

#

@night cloak k np

#

Anyone else need help

haughty cypress Feb 20, 2020, 11:00 PM

#

i need help

storm flumeBOT Feb 20, 2020, 11:00 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @haughty cypress. Remember to read through #faq before asking questions in the support channels.

haughty cypress Feb 20, 2020, 11:00 PM

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i need emotional support

night cloak Feb 20, 2020, 11:01 PM

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@haughty cypress sorry but this is pubgm help

green cloud Feb 20, 2020, 11:01 PM

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hi,
I want to REPORT a huge hole in the recent update,
you see, you removed the spectators in the global version, BUT in the korea version there is still 10 slots for spectating custom rooms,
and there are some people, who join the custom, seat in the spectate slots, INVISIBLE to us.
its like having antena!!

please fix this.
thanks.
@lime juniper @wintry heart

haughty cypress Feb 20, 2020, 11:02 PM

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but i keep winning, how do i lose? @night cloak

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im sad becaus i cant lose

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SadLoli

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help pleasee

night cloak Feb 20, 2020, 11:02 PM

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Why me @haughty cypress

haughty cypress Feb 20, 2020, 11:03 PM

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because you asked if anyone needed help

night cloak Feb 20, 2020, 11:03 PM

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.

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🤦🏽‍♀️

haughty cypress Feb 20, 2020, 11:03 PM

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so are you gonna help me? @night cloak

night cloak Feb 20, 2020, 11:04 PM

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Sure with? @haughty cypress

haughty cypress Feb 20, 2020, 11:04 PM

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with emotional support

night cloak Feb 20, 2020, 11:04 PM

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Actually do this in dms not in pubgm help

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login facebook error?

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@night cloak try uninstalling and reinstalling and then login with Facebook

safe lily Feb 20, 2020, 11:08 PM

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Does anyone know when the Winchester is getting its scope?

haughty cypress Feb 20, 2020, 11:08 PM

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never

safe lily Feb 20, 2020, 11:08 PM

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Already on pc

night cloak Feb 20, 2020, 11:09 PM

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:/

📎 unknown.png

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I uninstalled, and installed again, and it does not leave this page

lime juniper Feb 20, 2020, 11:18 PM

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Let us get back to you on that, @green cloud. Thank you for the mention.

bright flame Feb 20, 2020, 11:20 PM

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i have the same problem suddenly the game crushed and this happened @night cloak

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what to do

night cloak Feb 20, 2020, 11:21 PM

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When I logged in, this page appear

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no use, uninstall, and install again, the problem continues @bright flame

cloud minnow Feb 20, 2020, 11:27 PM

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@night cloak Try clearing cache and changing the language in pubgm.

lime juniper Feb 20, 2020, 11:30 PM

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We have forwarded the feedback for you, @green cloud . Thank you again for sharing this.

night cloak Feb 20, 2020, 11:32 PM

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already did that @cloud minnow

slender dust Feb 20, 2020, 11:34 PM

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hey can some one help me ?

vagrant onyx Feb 20, 2020, 11:34 PM

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@slender dust what is it ?

polar marshBOT Feb 20, 2020, 11:34 PM

#

@slender dust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rigid kayak Feb 20, 2020, 11:39 PM

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They cheat by allying themselves with the enemy. See the video carefully

📎 video0.mp4

haughty cypress Feb 20, 2020, 11:46 PM

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he was just blind @rigid kayak

polar marshBOT Feb 20, 2020, 11:54 PM

#

@ashen python:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

safe lily Feb 20, 2020, 11:55 PM

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Just so we are clear PUBG is in a horrible state and you guys can’t do anything about it but try to spin it in a happy way

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Or say you’re sorry

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Tencent is trash

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Servers are laggy games are buggy and queue times are ridiculous

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And you’re sorry

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This is why people play Cod mobile cuz it may have bugs and hackers but they actually have some sort of anti cheat and development power behind the game

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Hackers are RAMPANT

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Your detection systems are at least 2-3 years outdated and I could probably run scripts and never get caught just by using any sort of cyber protection

steel sentinel Feb 21, 2020, 12:14 AM

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@safe lily what's ur point, if it's " trash " why rant about instead of just uninstalling the game🥴

night cloak Feb 21, 2020, 12:27 AM

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uninstalled, and installed again, and it does not leave this page

📎 unknown.png

storm flumeBOT Feb 21, 2020, 12:31 AM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

safe lily Feb 21, 2020, 12:33 AM

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Won’t let me equip prowler mask I have for almost a year

📎 image0.png

lilac smelt Feb 21, 2020, 12:49 AM

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login problem trough fb page.any fix?

surreal fractal Feb 21, 2020, 12:52 AM

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Any mod here?

storm willow Feb 21, 2020, 12:54 AM

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@lilac smelt emulator?

storm flumeBOT Feb 21, 2020, 12:54 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @surreal fractal. Remember to read through #faq before asking questions in the support channels.

lilac smelt Feb 21, 2020, 12:54 AM

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@storm willow yaa bro

storm flumeBOT Feb 21, 2020, 12:55 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @lilac smelt.

storm willow Feb 21, 2020, 12:56 AM

#

@safe lily Does it show any error while you equip? Please post in #old if you feel it is a bug

safe lily Feb 21, 2020, 12:56 AM

#

Whatever

lilac smelt Feb 21, 2020, 12:57 AM

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@storm willow i can login trough tweeter account

storm willow Feb 21, 2020, 12:57 AM

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@lilac smelt follow the bot message, assign yourself emulator role and ask in that channel

storm flumeBOT Feb 21, 2020, 12:59 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

versed fox Feb 21, 2020, 1:02 AM

#

im not able to login with my facebook account

surreal fractal Feb 21, 2020, 1:02 AM

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@storm willow can you explain me how to rank 1st on plane? Like If I upgrade it to 100 and if there is multiple guy did same as me.. Who will rank 1st?

versed fox Feb 21, 2020, 1:04 AM

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i repaired the game and i uninstall it and install again and same problem

storm willow Feb 21, 2020, 1:04 AM

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@surreal fractal the one with more RP points. After RP 100 people get RP card from shop to gain higher ranks

#

@versed fox emulator ?

versed fox Feb 21, 2020, 1:04 AM

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@storm willow yes

storm flumeBOT Feb 21, 2020, 1:04 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @versed fox.

storm willow Feb 21, 2020, 1:07 AM

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There are lost so way to increase RP points, opening crates, prime plus, RP purchase from shop @surreal fractal

polar marshBOT Feb 21, 2020, 1:07 AM

#

@wheat nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

versed fox Feb 21, 2020, 1:09 AM

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@storm willow any help with it?

storm willow Feb 21, 2020, 1:11 AM

#

@versed fox you will be answered by a staff with good emulator knowledge.

robust vigil Feb 21, 2020, 1:17 AM

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@versed fox Go to #613267301243944960 and scroll up a bit, choose emulator channels for better support.

green cloud Feb 21, 2020, 1:22 AM

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@lime juniper no problem.🌺

#

@lime juniper and another thing, while we are on the subject,
PLEASE add 3 more slots for spectating customs,
2 is really not enough!
also inviting to customs only by the owner is really cruel!
its not a tournament! its just a SIMPLE custom.
thanks alot!
🌺

modest ibex Feb 21, 2020, 1:38 AM

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How go i leave Crew

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Couldnt find 😟

summer pumice Feb 21, 2020, 1:41 AM

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I'm unable to login PubgmConfused

📎 Screenshot_2020-02-21-07-10-59-919_com.tencent.ig.jpg

modest ibex Feb 21, 2020, 1:43 AM

#

Hello

lyric spear Feb 21, 2020, 1:47 AM

#

Anyone in NA TPP experiencing frequent crashing tonight?

night cloak Feb 21, 2020, 2:00 AM

#

How do i fix lag

#

Help

polar marshBOT Feb 21, 2020, 2:12 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sly lotus Feb 21, 2020, 2:18 AM

#

📎 Screenshot_20200221-074815.jpg

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how am i supposed to login

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no bar to put email and pass word

night cloak Feb 21, 2020, 2:19 AM

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@night cloak u will need better internet for that

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@sly lotus try installing the app and reinstalling it

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Not internet lag @night cloak

long vigil Feb 21, 2020, 2:19 AM

#

Hi help me please ):

sly lotus Feb 21, 2020, 2:19 AM

#

i installed

night cloak Feb 21, 2020, 2:19 AM

#

@long vigil with?

summer pumice Feb 21, 2020, 2:20 AM

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@sly lotus same issue

long vigil Feb 21, 2020, 2:20 AM

#

I need an employee

night cloak Feb 21, 2020, 2:20 AM

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hm are you guys sure its not internet or it could be short on storage space

modest ibex Feb 21, 2020, 2:20 AM

#

What is wrong with PUBGM

#

Why cant i login with facebook

sly lotus Feb 21, 2020, 2:21 AM

#

they arent fixing bugs

night cloak Feb 21, 2020, 2:21 AM

#

bc its having a little problem right now

modest ibex Feb 21, 2020, 2:22 AM

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@night cloak we dosent need better internet i think

night cloak Feb 21, 2020, 2:23 AM

#

k then its probably that your low on storage space :/

long vigil Feb 21, 2020, 2:23 AM

#

How can I communicate with employees

night cloak Feb 21, 2020, 2:23 AM

#

wdym?

modest ibex Feb 21, 2020, 2:23 AM

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Fxxking stop blaming us u idiot

summer pumice Feb 21, 2020, 2:23 AM

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amiajoketou

📎 Screenshot_2020-02-21-07-10-59-919_com.tencent.ig-5.jpg

modest ibex Feb 21, 2020, 2:23 AM

#

Fix it

night cloak Feb 21, 2020, 2:24 AM

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k ask @lime juniper

modest ibex Feb 21, 2020, 2:24 AM

#

Look its poping up

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Sooner or later more coming

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Its not user fail

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Pls find sol

#

Solutions

night cloak Feb 21, 2020, 2:25 AM

#

like i said ask @lime juniper or @neon patio people like that

modest ibex Feb 21, 2020, 2:25 AM

#

So bad

summer pumice Feb 21, 2020, 2:26 AM

#

pubgm_fp

sly lotus Feb 21, 2020, 2:27 AM

#

rip

storm willow Feb 21, 2020, 2:29 AM

#

@modest ibex emulator ?

summer pumice Feb 21, 2020, 2:30 AM

#

@storm willow mobile

storm willow Feb 21, 2020, 2:31 AM

#

@summer pumice can you login on mobile browser without any issue ?

summer pumice Feb 21, 2020, 2:32 AM

#

@storm willow I'm also facing same issue on mobile there is no login option

storm willow Feb 21, 2020, 2:32 AM

#

let me check, try logging in with another linked account in the mean time

summer pumice Feb 21, 2020, 2:33 AM

#

@storm willow I can Login with Gmail or Twitter but can't login with Facebook account

📎 Screenshot_2020-02-21-07-10-59-919_com.tencent.ig-6.jpg

modest ibex Feb 21, 2020, 2:34 AM

#

@storm willow bro i have linked only fb 😖

storm willow Feb 21, 2020, 2:35 AM

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@summer pumice okay I will forward the issue to higher staffs. Please use gmail login method in the mean time

#

@modest ibex emulator or mobile ?

modest ibex Feb 21, 2020, 2:35 AM

#

Mobile

long vigil Feb 21, 2020, 2:35 AM

#

Help me please

lime juniper Feb 21, 2020, 2:35 AM

#

I have forwarded your reports, @summer pumice, @sly lotus and @modest ibex. It may be a Facebook issue. In any case, it is temporary. Please try again later. In the meantime, log in through other social media accounts if possible. We apologize for this inconvenience!

summer pumice Feb 21, 2020, 2:35 AM

#

@storm willow But my account was not linked with other social media please fix as soon as possible

storm flumeBOT Feb 21, 2020, 2:35 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @long vigil. Remember to read through #faq before asking questions in the support channels.

modest ibex Feb 21, 2020, 2:35 AM

#

@lime juniperappreciate

lime juniper Feb 21, 2020, 2:36 AM

#

Can you please provide your numeric player identification if possible, so they can investigate this?

long vigil Feb 21, 2020, 2:37 AM

#

My account does not work

lime juniper Feb 21, 2020, 2:38 AM

#

Just the identification works this time. Thank you!

summer pumice Feb 21, 2020, 2:38 AM

#

5238165065 mk14

storm willow Feb 21, 2020, 2:38 AM

#

@long vigil do you get any error ? Or Facebook login issue ?

long vigil Feb 21, 2020, 2:39 AM

#

Can you look at private messages?

storm willow Feb 21, 2020, 2:41 AM

#

Please post here @long vigil

long vigil Feb 21, 2020, 2:42 AM

#

Sorry

storm willow Feb 21, 2020, 2:44 AM

#

@long vigil if it’s about account suspension related issue you need to contact customer support in game.
Do you have any other queries ? My dms are open now

lime juniper Feb 21, 2020, 2:52 AM

#

We just got confirmed by the developers that being unable to log in through Facebook is an issue on Facebook's end. Our partnership team has already reached out to Facebook and the issue will be solved soon. Once again, we apologize for the inconvenience and thank you for your patience.

lime juniper Feb 21, 2020, 2:52 AM

#

lime juniper We just got confirmed by the developers that being unable to log in through Face...

summer pumice Feb 21, 2020, 2:53 AM

#

@lime juniper oh thanks

lethal field Feb 21, 2020, 3:03 AM

#

Hi

storm willow Feb 21, 2020, 3:05 AM

#

Hi @lethal field how can we help you?

lethal field Feb 21, 2020, 3:06 AM

#

My account was deposited in error. Can you check my account again and I did not use any type of cheating on the account, please repeat the lesson and here is my ID 5268431583 also my name casinoroyael

storm willow Feb 21, 2020, 3:06 AM

#

@lethal field contact customer support.

lethal field Feb 21, 2020, 3:07 AM

#

I contacted customer service but no response

#

📎 Screenshot_20200221-050508.png

#

@storm willow can you help me

storm willow Feb 21, 2020, 3:09 AM

#

@lethal field unfortunately No one in discord can help. It’s up to in game customer support. Please wait for their response

lethal field Feb 21, 2020, 3:12 AM

#

in customer service it is a robot that does not answer me a person and also I contacted pubg by email no good answer

long vigil Feb 21, 2020, 3:12 AM

#

Tencent
What is the solution with the company? No reply to e-
mail 4 months ago yet

summer pumice Feb 21, 2020, 3:12 AM

#

@storm willow problem solve thank you so much they fix it

lethal field Feb 21, 2020, 3:13 AM

#

can you give me a customer service number for him to help me more

#

????

#

@Storm Breaker you anderstend

#

Hi

#

Can you help of others questions

#

@storm willow

#

@storm willow answer me please

storm willow Feb 21, 2020, 3:22 AM

#

@lethal field I don’t think there is any number to reach them.
You can use PUBGMOBILE_CS@tencentgames.com this ID or in game support

lethal field Feb 21, 2020, 3:22 AM

#

I can't but he don't answer me

#

@storm willow

storm willow Feb 21, 2020, 3:23 AM

#

Customer service will get lots of request to review account, so please wait patiently for their response

#

you may try mailing them again @lethal field

lethal field Feb 21, 2020, 3:24 AM

#

it's been done for a month

#

@storm willow

storm willow Feb 21, 2020, 3:25 AM

#

@lethal field contact them again. Customer support is the only solution. No one in discord can help on the issue. Please don’t bring in this issue again

polar marshBOT Feb 21, 2020, 3:26 AM

#

@spare pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lethal field Feb 21, 2020, 3:27 AM

#

I believe that you too are a robot

storm willow Feb 21, 2020, 3:27 AM

#

@lethal field read above message ^^

lethal field Feb 21, 2020, 3:27 AM

#

@storm willow

storm willow Feb 21, 2020, 3:27 AM

#

@lethal field

📎 image0.png

dawn mist Feb 21, 2020, 3:28 AM

#

Hello
I have video for the top #1 and #3 Player in Mid East Solo rank teaming up with each other and with another 2 cheater players.
Where i can send it or what can i do?!
@storm willow

storm flumeBOT Feb 21, 2020, 3:29 AM

#

Hello, @dawn mist!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow Feb 21, 2020, 3:29 AM

#

For teaming up report ingame. If they are playing with hackers/ cheater and if you have evidence submit on above link

dawn mist Feb 21, 2020, 3:30 AM

#

Ok, thx

storm willow Feb 21, 2020, 3:30 AM

#

You’re welcome

lethal field Feb 21, 2020, 3:31 AM

#

@storm willowI have contacted customer service and I will wait for their response

#

📎 Screenshot_20200221-053137.png

#

@storm willow

storm willow Feb 21, 2020, 3:34 AM

#

Okay

lethal field Feb 21, 2020, 3:35 AM

#

Thx @storm willow

lilac forge Feb 21, 2020, 3:50 AM

#

How to get free redeem code in pubg

#

😋

iron basin Feb 21, 2020, 4:14 AM

#

@forest moon you are not supposed to share it here

storm flumeBOT Feb 21, 2020, 4:27 AM

#

Hello, @forest moon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

normal fulcrum Feb 21, 2020, 4:28 AM

#

@lilac forge You can get it by watching PMCO live on youtube or in game

iron basin Feb 21, 2020, 4:31 AM

#

Does playing with a Bluetooth gamepad will get a account suspension?

cloud pivot Feb 21, 2020, 4:34 AM

#

My account has been frozen, without reason, I am not using any third-party software
Please Help can you help me

polar marshBOT Feb 21, 2020, 4:35 AM

#

@cloud pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Feb 21, 2020, 4:45 AM

#

@iron basin Use of any unauthorized 3rd party app violates ToS and will be punished accordingly

polar marshBOT Feb 21, 2020, 5:21 AM

#

@rough trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

short cliff Feb 21, 2020, 5:23 AM

#

@lime juniper I submitted a vip application . No response so far . Can you tell me how long will it take . I am already a content creator for game loop bug switched to mobile .

normal fulcrum Feb 21, 2020, 6:07 AM

#

@short cliff You will get contacted once verified. It will take aome time so please be patient

tepid lava Feb 21, 2020, 6:20 AM

#

@summer pumice @summer pumice @summer pumice @summer pumice

storm willow Feb 21, 2020, 6:27 AM

#

@tepid lava this channel is for support related queries

#

Move to #chat

tepid lava Feb 21, 2020, 6:31 AM

#

Sorry

#

I am new at discord

#

@storm willow extrmly sorry

cloud minnow Feb 21, 2020, 7:16 AM

#

@modern yew To fix this problem do the following :
From the Windows Start Menu type "cmd".
Right click cmd and run it as administrator.
Write in the command prompt this "Netsh Winsock Reset".
Restart your computer.

*Also this is the appropriate place to ask questions like that rather than using #old

pearl magnet Feb 21, 2020, 7:20 AM

#

His kdr and he hacks

📎 Screenshot_20200221-151810_PUBG_MOBILE.jpg

#

he one shot killed us

#

Please ban

storm flumeBOT Feb 21, 2020, 7:21 AM

#

Hello, @pearl magnet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

wise cedar Feb 21, 2020, 7:22 AM

#

My kar98 skin is not visible in Team Deathmatch (Arena) . PubgM support kindly , fix my issue or give me a solution. It totally makes my money gone waste😒 🙄 😑

cloud minnow Feb 21, 2020, 7:24 AM

#

@wise cedar You might find help in #old

velvet vault Feb 21, 2020, 7:24 AM

#

Can I delete my play games account from pubg? If I unlink it and relogin at some other point later will I be logged into the same oubg account I'm using now?

night cloak Feb 21, 2020, 7:25 AM

#

@velvet vault yes

velvet vault Feb 21, 2020, 7:26 AM

#

I know how to unlink but if I use play games to login again later will I be logged into the same account or I can create another pubg account with that mail?

proven scaffold Feb 21, 2020, 7:27 AM

#

@velvet vault yes you will

velvet vault Feb 21, 2020, 7:28 AM

#

Okay thank you

viscid oyster Feb 21, 2020, 7:29 AM

#

where can I find the server announcements for tournaments?

vagrant onyx Feb 21, 2020, 7:31 AM

#

@viscid oyster have you checked #tournaments

viscid oyster Feb 21, 2020, 7:32 AM

#

Okay thank you 😀

warped lily Feb 21, 2020, 7:42 AM

#

Hi. What is the minimum tier requirement for pubg bonus reward challenge

shadow venture Feb 21, 2020, 7:51 AM

#

Phoneixos playing for safe

storm willow Feb 21, 2020, 7:52 AM

#

@shadow venture no. For further information ask in emulators channel

storm flumeBOT Feb 21, 2020, 7:52 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @shadow venture.

frozen plank Feb 21, 2020, 8:15 AM

#

How do i join a squad

safe lily Feb 21, 2020, 8:38 AM

#

Who do I need to talk to to get a hold of anyone from tencent

#

Just want to say fix your goddamn game

#

For christ sakes

#

The game is unplayable

storm willow Feb 21, 2020, 8:50 AM

#

@safe lily you can send feedback in #old

polar marshBOT Feb 21, 2020, 8:51 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gentle ferry Feb 21, 2020, 8:57 AM

#

Need help

#

Cant login to my acc wth google play i reinstalled the game but still error occur😩

#

📎 Screenshot_20200221-142720_PUBG_MOBILE.png

vagrant onyx Feb 21, 2020, 8:58 AM

#

@gentle ferry try to log out your account from your settings device than re log in
please do rest all settings from your device

#

also use different wifi connection if you can

gentle ferry Feb 21, 2020, 8:59 AM

#

Cant login with data or wifi

formal wedge Feb 21, 2020, 8:59 AM

#

yesterday i bought prim plus and sill didn't activate till now can some one help me

gentle ferry Feb 21, 2020, 8:59 AM

#

Is this some type or new bug ?

#

@vagrant onyx cant even login how can i logout😫

vagrant onyx Feb 21, 2020, 9:01 AM

#

@formal wedge do you have the purchase receipt
head over on your account press on Subscriptions

#

and see for pubgM primeplus

gentle ferry Feb 21, 2020, 9:02 AM

#

Issue got fixed after updating google play games👍 😋

formal wedge Feb 21, 2020, 9:02 AM

#

@vagrant onyx yes i have it

#

@vagrant onyx

📎 image0.png

polar marshBOT Feb 21, 2020, 9:13 AM

#

@tawdry otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx Feb 21, 2020, 9:19 AM

#

@formal wedge please wait few time and log out from your account and log back in

polar marshBOT Feb 21, 2020, 9:25 AM

#

@safe lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

nova bloom Feb 21, 2020, 9:27 AM

#

Hey please give me some redeem codes

#

Are redeem codes legit ?

vagrant onyx Feb 21, 2020, 9:31 AM

#

@nova bloom yes there is one

#

If you want i will dm you it

nova bloom Feb 21, 2020, 9:34 AM

#

Yes plzz

#

I saw on yt someone giving Hell fire AKM 😂

vagrant onyx Feb 21, 2020, 9:35 AM

#

@nova bloom nah the one i have is different though

nova bloom Feb 21, 2020, 9:52 AM

#

Ok give it

storm flumeBOT Feb 21, 2020, 9:56 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

hot pilot Feb 21, 2020, 10:02 AM

#

@storm willow does it have to be the first receipt so they can help me?

📎 20200221_110115.jpg

sullen bison Feb 21, 2020, 10:02 AM

#

Hi, How can I contact PUBG company on their e-mail and what is their e-mail?

normal fulcrum Feb 21, 2020, 10:02 AM

#

May I know what's the issue @sullen bison?

#

@hot pilot Yes

hot pilot Feb 21, 2020, 10:03 AM

#

If I don't have it the prcess don't work?

normal fulcrum Feb 21, 2020, 10:03 AM

#

Yes

#

You need to prove that you're the owner. And you must be having Receipt of 1st purchase

sullen bison Feb 21, 2020, 10:04 AM

#

I want to know if they solved my problem @normal fulcrum

normal fulcrum Feb 21, 2020, 10:04 AM

#

What problem @sullen bison?

sullen bison Feb 21, 2020, 10:06 AM

#

Someone who linked my PUBG account to his Facebook account and I want them to remove his account @normal fulcrum

rotund gazelle Feb 21, 2020, 10:07 AM

#

my friend's pubg account has been hacked can someone please help us, his character id is 5310068843 @polar marsh

sullen bison Feb 21, 2020, 10:09 AM

#

Hello my name in pubg Mobile is Tweety 웃 My account was hacked by someone I do not know and he has linked his Facebook account to my primary account in Pubg and it is my tweet 웃 and I want you to help me to cancel his Facebook account that he registered on my account I hope you to speed up this The order and eject the person who broke into my Bubg mobile account and my ID 5134991537 account please help me please @normal fulcrum this my problem

#

Hello my name in pubg Mobile is تويتي 웃 My account was hacked by someone I do not know and he has linked his Facebook account to my primary account in Pubg and it is my تويتي웃 and I want you to help me to cancel his Facebook account that he registered on my account I hope you to speed up this The order and eject the person who broke into my Bubg mobile account and my ID 5134991537 account please help me please @normal fulcrum

normal fulcrum Feb 21, 2020, 10:10 AM

#

Stop spamming and have some patience @sullen bison

storm flumeBOT Feb 21, 2020, 10:10 AM

#

Please refer to subpoint 2.5 in #faq for further information, @sullen bison. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Please refer to subpoint 2.5 in #faq for further information, @rotund gazelle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sullen bison Feb 21, 2020, 10:15 AM

#

I did this but I want to know more whether they solved my problem or not and how can I talk to them by mail @storm flume

storm willow Feb 21, 2020, 10:20 AM

#

PUBGMOBILE_CS@tencentgames.com this ID or in game support. @sullen bison

storm flumeBOT Feb 21, 2020, 10:21 AM

#

Hello, @safe lily!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

velvet bone Feb 21, 2020, 10:29 AM

#

Please change my username

hot pilot Feb 21, 2020, 10:30 AM

#

I lost my pubg account

#

What should I do?

sullen bison Feb 21, 2020, 10:35 AM

#

Thank you @storm willow

rotund gazelle Feb 21, 2020, 10:38 AM

#

@polar marsh i saw sub point 2.5 in #faq but his account is linked with Twitter only and his Twitter account is hacked too

fervent warren Feb 21, 2020, 10:42 AM

#

My account was stolen and the thief deleted my phone number I can't login Facebook but I can using Gmail how I can delete Facebook from PUBG or replace it

plain stump Feb 21, 2020, 10:51 AM

#

You go to Facebook, then you enter settings, then you go to the website and applications, and you can delete your account from Facebook @fervent warren

storm willow Feb 21, 2020, 10:52 AM

#

@rotund gazelle the only option is to recover twitter account. Contact twitter support.

storm flumeBOT Feb 21, 2020, 10:53 AM

#

Please refer to subpoint 2.5 in #faq for further information, @fervent warren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

hot pilot Feb 21, 2020, 11:06 AM

#

I lost my account what should I do?

vagrant onyx Feb 21, 2020, 11:15 AM

#

@hot pilot lost ?

hot pilot Feb 21, 2020, 11:15 AM

#

Yes

storm willow Feb 21, 2020, 11:16 AM

#

@hot pilot recover the social media account. Contact respective customer support

hot pilot Feb 21, 2020, 11:16 AM

#

How?

#

The social media accounts are deactivated and can't be recovered

storm flumeBOT Feb 21, 2020, 11:17 AM

#

Please refer to this channel's pinned messages for further information, @hot pilot:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

storm willow Feb 21, 2020, 11:48 AM

#

@hot pilot do you have another linked account ?

polar marshBOT Feb 21, 2020, 12:39 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

median garden Feb 21, 2020, 12:41 PM

#

Update Is Coming With Next Season Pass? Or Date Is Specified? 🤔

vagrant onyx Feb 21, 2020, 12:42 PM

#

@median garden no official info

#

But update should come first

median garden Feb 21, 2020, 12:42 PM

#

Any Unofficial Rumors?

vagrant onyx Feb 21, 2020, 12:43 PM

#

@median garden yes

#

But better not to leak it here

#

check soon in #news

quiet mirage Feb 21, 2020, 12:50 PM

#

I got a kill with a car, a grenade, akm, ump45 and an s12k and an AWM. Why didn't I get weapon master. I am in plat 3 on the server i did it in

vagrant onyx Feb 21, 2020, 12:51 PM

#

@quiet mirage know down enemy and kill with same weapons ?

quiet mirage Feb 21, 2020, 12:51 PM

#

Yes

vagrant onyx Feb 21, 2020, 12:53 PM

#

@quiet mirage let me check

#

@quiet mirage i M not sure what happen with you

cerulean zinc Feb 21, 2020, 1:31 PM

#

I tried Wifi and data both @spring void

blazing saddle Feb 21, 2020, 1:47 PM

#

@cerulean zinc What is the issue?

lilac pollen Feb 21, 2020, 1:58 PM

#

Aimbot user id RANGERBB1

storm flumeBOT Feb 21, 2020, 1:59 PM

#

Hello, @lilac pollen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT Feb 21, 2020, 2:04 PM

#

@tawny rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clever wharf Feb 21, 2020, 2:24 PM

#

📎 Screenshot_20200221_182331_com.tencent.ig.jpg

#

We have to dismantle for free?

hasty sorrel Feb 21, 2020, 2:25 PM

#

5727977010 this person is cheating using hacks

#

pubg id 5727977010

sick shale Feb 21, 2020, 2:32 PM

#

@clever wharf you will get character shards instead

#

And the legendary emote/item will give you a premium one

night cloak Feb 21, 2020, 2:39 PM

#

Hey is there anyways to unlink my Google account from pubg or to remove account completely ?

storm flumeBOT Feb 21, 2020, 2:42 PM

#

Hello, @hasty sorrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT Feb 21, 2020, 2:42 PM

#

@delicate juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring void Feb 21, 2020, 2:43 PM

#

@night cloak no it is not possible to do it, however if it is hacked you can contact ingame CS

austere hull Feb 21, 2020, 2:47 PM

#

hey can anyone tell me when is the new spin

#

gunskin spin

spring void Feb 21, 2020, 2:52 PM

#

@austere hull there is no confirmed information currently

polar marshBOT Feb 21, 2020, 3:03 PM

#

@loud sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clever wharf Feb 21, 2020, 3:03 PM

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@sick shale no bcoz i got nothing

cerulean zinc Feb 21, 2020, 3:27 PM

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@spring void help? I can login successfully but cannot connect to a match

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Then I tried routine repair, now I am stuck just after the loading screen

spring void Feb 21, 2020, 3:28 PM

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What region are you from? And what does it say on error message? @cerulean zinc

cerulean zinc Feb 21, 2020, 3:28 PM

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India, unable to connect match, pls restart the game and now verifying resources thingy @spring void

sick shale Feb 21, 2020, 3:29 PM

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@clever wharf check your inventory

loud salmon Feb 21, 2020, 3:29 PM

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@polar marsh
I have videos of people cooperation in solo server?

spring void Feb 21, 2020, 3:29 PM

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Looks like you have a weak internet connection @cerulean zinc

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@loud salmon please report then ingame

loud salmon Feb 21, 2020, 3:29 PM

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I report and nothing will happen

cerulean zinc Feb 21, 2020, 3:29 PM

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5.5 mbps @spring void

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I am logged into Facebook btw, (highlighting after reading the pins) but I can login, but I cannot enter a match

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Now I cannot login too

spring void Feb 21, 2020, 3:31 PM

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@cerulean zinc are you on android?

cerulean zinc Feb 21, 2020, 3:31 PM

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Nope iOS

spring void Feb 21, 2020, 3:32 PM

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Eye oh esh @spring void
@cerulean zinc ?

cerulean zinc Feb 21, 2020, 3:32 PM

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iOS

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I am on iOS @spring void

spring void Feb 21, 2020, 3:33 PM

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If you can not login then it is probably the issue as mentioned in the pinned messages @cerulean zinc

cerulean zinc Feb 21, 2020, 3:33 PM

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So, what about before, when I could login and cannot enter match? @spring void

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Stuck here after routine repair

📎 image0.png

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@spring void

sharp fossil Feb 21, 2020, 3:39 PM

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What is difference between Room and Tournament Room ? Can anyone create tournament room ? If YES, then HOW ?

spring void Feb 21, 2020, 3:40 PM

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@cerulean zinc try again after restarting your device, if that still doesn't fix it you can try reinstalling

cerulean zinc Feb 21, 2020, 3:42 PM

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Sad

lethal blade Feb 21, 2020, 3:43 PM

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Hi I think you took 60 merit from me by accident pubg

storm willow Feb 21, 2020, 3:51 PM

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@lethal blade you can check merit log in your profile

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click ? Symbol near merit and check the log

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@cerulean zinc it’s definitely your internet issue. Try downloading on high speed wifi

cerulean zinc Feb 21, 2020, 4:12 PM

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@storm willow so is 5.5 mbps bad?

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@spring void tried restarting device

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Nothing happened

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And btw is 5.5 mbps bad?

storm flumeBOT Feb 21, 2020, 4:13 PM

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Use #matches to share custom games details, @night cloak.

cerulean zinc Feb 21, 2020, 4:13 PM

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Let me try downloading again now, if nothing happens then? @spring void

spring void Feb 21, 2020, 4:14 PM

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5.5 mbps isn't bad, but network stability is amother factor. And yes try downloading again

cerulean zinc Feb 21, 2020, 4:14 PM

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I got full stable net 👌🏼

polar marshBOT Feb 21, 2020, 4:21 PM

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@manic kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

robust canyon Feb 21, 2020, 4:34 PM

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Found a pubgm mod site , @somber solstice what should i do?