#questions
1 messages · Page 545 of 1
My joystick doesn't move on the side i want
@glossy sable i sent the screen shot purchase 3 times in same day same time.
@lilac anchor Try restarting the game, easy way to fix most common bugs.
Help
@toxic peak I answered you in #pubg-mobile already, Fall is Autumn, we're in Summer.
Does that answer your question?
@glossy sable i have tried everything restarting the game and repairing
@dapper panther Let me see.
@glossy sable i will have headache .. its ok its done . Im still purchasing and i got the UC now when i buy ..
@glossy sable thank u so much
@lilac anchor You did the full Client repair?
@glossy sable yes
@dapper panther So, it all got fixed?
Something wrong with my account after getting banned 10minutes my ranking tier & region not updated every match but squad only only.
I tried to play Solo & Duo, but i think my ranking Solo & Duo normal, so i dunno how to fix it,, I have this problem since one week
@glossy sable bro please check #601435356704800778 latest news
@glossy sable . Now fixed but i bought before still not got it.. we love to play pubg mobile we love the game . That why i care and i talk . So good luck my friend and thanks for everything
Nice job krystal 👍
Can we use GFX tool in PUBGM?
@glossy sable still having problem with my linked account i must contact twitter to reset my password
@fast thistle Send a screenshot of the message you got.
@toxic peak Short answer: No, it's an upcoming event.
@night cloak No, and I answered you in #pubg-mobile already.
@coral leaf Hush 🗿
@fast thistle Not the ranking, the 10 minute suspension message.
@glossy sable I say one week ago I haven't screenshot
Do you remember what it said, exactly?
@dapper panther Glad to know!
Those are good news.
You're welcome, have a nice day!
@glossy sable thx bro ❤
@glossy sable said you banned for changing game data, I changed my file manager sort that's my mistake
My account banned without reason i was purchasing cloths and some data come and boom 💔
@toxic peak You're welcome! 👍
👍
Anyone help me
@fast thistle Was it: Data error with your client?
@glossy sable ya
@broken pebble Yes, it takes time to type, we're humans.
What did you get exactly?
@fast thistle Check the pinned message about it, then.
@broken pebble Send a screenshot of the message you get.
Wait sir
Sure.
At lobby i got data change message i think it is for playing many hours and then i login and got this
3rd party app
No app fresh mobile
Do not interfere, @fiery dock.
You have been warned a lot of times.
Is that rooted or non rooted ?
Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.
All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @broken pebble.
Ok @glossy sable
So playing more game and buying cloths is not allowed and ban 😭
?
Did you switch wifi/data mid game?
Sir i just opened game and at lobby i got data change and ban 😭
The messages just says that you broke some rules, but isn't clear about it.
Refer to Sheth's message above.
Bro my phone is new i buyed 3 weeks ago and i was just seeing cloths and ban nice pubgm 💔👌
Did you read Sheth's message?
Yes bro tencent eating money only and not banning cheaters but banning non cheaters
U can see
@keen hornet You have already been answered, don't clutter the channel.
@broken pebble Read Sheth's message above, both of you.
I read Seth's message but tell me then who will help me why i will wait 10 year for no reason
You have to be patient, it can take up to weeks to get to a human answer.
@glossy sable oh really
Yes.
This mobile game sucks, there is a mass of people using emulators instead of phones
Emulators and Mobile get separate servers, @night cloak.
Not really
People are moving like they're using emulator. It's not possible for such accuracy and reflex on mobile device
When will the not ranked bug will be fixed
What is that team effect?
?
What’s your account level
63
Did you received client data error?
@night cloak With training, yes?
If you find someone suspicious, you can report them in-game.
@night cloak Do not interfere.
Just sharing my info and experience
@raw flint When entering lobby you have a special lobby emote, with light effects and an annoucement "Season 8 Ace entering lobby!"
So what to do now?
@glossy sable this season or the next one?
@glossy sable I received 10 mins ban that’s why my Server ranking got frozen,
@stark plinth Have you ever received the "Data error with your client" issue?
@stark plinth That's why you had this suspension, and your ranks are frozen.
It is counted as cheating (I'm not saying you are), so they will remain frozen for some time.
@glossy sable his account will be back to normal in 15 days counted since that message
Ok so it mins I cannot change WiFi to Mobile data in between a game
Why does it count as cheating?
During a game, no.
But @glossy sable what if Wifi stops responding in match and you receive server timeout then you have to change it to mobile data in order to continue the game, why is that consider as wrong?
Because it changes your network information.
As it changes your playing situation mid-game, it might result in an unfair situation.
That's why you get a 10 minute suspension on first time.
@night cloak That's a situation where it happens, but you should not switch data/wifi mid-game.
You already know the consequences.
Alright, @stark plinth what date you received that ban?
Because according to my information and experience if I receive ban on 1st it will be back on 15th,
Again, @night cloak, do not interfere. You have been warned.
Have you read my messages in #pubg-mobile?
Alright read my dm
@hybrid olive flash its useless in this game ok?
@languid viper I also voted but didn’t get it
Is there a way to see the stats of the people you kill?
What the actual
India bonus Challenge full of hackers now smh
People who are playing with hackers are getting banned but actual hackers are not getting banned and this discord server admin gonna be like " you should report " LOOL
@night cloak Do you have any proof backing up your claims? If not, I'll have to take action against you for spreading false information.
I will need a clear and unadulterated proof of whole conversation with the officials to verify your claims. @night cloak
My profile signature is keep on flashing.
@night cloak No you got teaming ban if someone hacker/cheating on your squad get banned
You can report them, @solemn basin.
Yeah me too i met people like them in fpp
@night cloak on my experience if on the squad player no 1 use cheat using all hack including flyng vehicle aimbot/aimlock high jump 3 hit knock fast vehicle player no 2 only use wallhack and player no 3 only use wallhack player no 4 is normal player . player no 1 got banned player no 2,3 and 4 only got 7 days ban teaming with tier reset to bronze
is file claim is biggest joke in pubg after there anti cheat system
@glacial violet file claim is semi joke but i sucessfuly kill my friend who using wallhack where tencent cant detect so he got ban permanent via file claim
@velvet bone "profile signature"?
@glacial violet How's that? Develop.
@spring abyss You being n4 I suppose?
@glossy sable yea im number 4 XD
can i get ban from using vpn?? or logging in in my acc from another country. once i did that and ive got a message that the acc was created in another location and it kicked me out... something like that
hey any pubgm dev here
@night cloak not at all if ur using the global version then there is no issue with vpn u can use it
global version?
@night cloak We strongly do not recommend using VPN.
Hold on, after reading it again:
Which country was that?
@night cloak What is your issue?
@night cloak u can use it to collects the rewards but dnt play a match using vpn as it will trig it as 3rd party softwre which can lead u to ban
@night cloak We do not recommend using VPN.
Do not interfere.
@craggy blade You tell me?
Watch your language.
@glossy sable just tell me what is wrong with my 4x??
@glossy sable r u dev of this game ??
@craggy blade You can report bugs in game.
ye thanks what about just using somebody else acc from another country? @glossy sable
@night cloak No, account sharing is against the rules.
@glossy sable will my account get banned for using this glitch
@glossy sable iasked u smething men
@craggy blade Now that's a different situation.
Yes profiting from glitches and bugs is an offence, the punishments depends.
@night cloak We do not have direct contact with developers, if it answers your question.
For your second message, it takes time to type if you didn't figure.
okay so how it will differ sharing from just traveling. same situation just loggin in from other country @glossy sable
@glossy sable 👌 👌 it's a glitch of the game itself and it will ban me because I play the game and a glitch appeara from nowhere?
@night cloak IP changes.
If you travel and play, there's no problems, if you share accounts with friends abroad, this might trigger a ban.
@glossy sable so my rply is dnt try to act as an dev u knw nothing men 🙂
what if i play from not my mobile or emulator?
@craggy blade No, I said you can report it, see the Report button.
You can send screenshots from there.
You only get punished if you profit from them.
@night cloak Be more specific?
@glossy sable what kind of profit?
Is crosshair hero/crosshair overlays banable?
@night cloak i hav been using vpn just to collect rewards and till date no issues...
@night cloak So my reply is we can't fix bugs ourselves, nor ban/unban accounts.
But we do have knowledge, else we wouldn't be part of the Staff team here in the official PUBG MOBILE Discord server.
@night cloak Yes, 3rd party apps are not allowed.
like sharing an account means somebody logs in from another country = ban, what if i travel myself to that country and want to play but i dont have my own device, the ip changes =ban? @glossy sable
@glossy sable What kind of profit??
How would they detect and overlay tho?
@craggy blade Depends on how you react to the bug.
@night cloak There is a detection system.
@night cloak IP change rates. If you travel normally your IP doesn't change 3 countries in a few minutes.
there are rewards waiting for u in turkey server go get them even pubgm officially said in its twitter ac u can use vpn to collect rewards but dnt play while using vpn u may trig third prty software algo.
@night cloak Again, we do no recommend using VPN.
If you continue interfering it will result in a mute.
@glossy sable I kill an enemy from 50 meters away with this glitch help me to spray 4x With 0 recoil, will my account be banned?
@glossy sable ah so basicly i can give my account to somebody but we should not play at "the same time"
@craggy blade That's an example of profiting from bugs, yes there's chances that you'll get a suspension.
@ornate ember That's the mean of the channel.
@glossy sable For how long? Have you any idea about the period of ban for using this glitch
@craggy blade It depends on the situation.
@night cloak @glossy sable
ive seen that...
So if i draw a crosshair on my phone screen will pubg detect that goo
@NF Gaming#687 What kind of situation? I just kill an enemy! Now for how long I will get banned?
@night cloak That's PUBG PC.
Here is PUBG MOBILE.
Lmao
@night cloak Apps and drawings are different things.
@night cloak thats it this guy is just faking dnt knw anything
If PUBGM doesnt allow you to use a VPN there can be a huge privacy issue
@glossy sable lol what u mean to say using vpn in pubg pc is ok but in phone = ban
@NF Gaming#687 What kind of situation? I just kill an enemy! Now for how long I will get banned? @glossy sable
@glossy sable thanks for your help and good luck dealing with some ppl in here hahah
I use GFX tool, i know a lot of pros that do too
@craggy blade I do not know, it depends on the situation.
Report the bugs, that's what I'm telling you.
Ive used it since s3 i think
@night cloak Because that's two different games, different terms of service.
@night cloak this happen when u hav lack of knowledge 😋
@glossy sable OK fine, thanks for the support, much appreciated
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .
@night cloak That's a bannable offence too.
Which means, you won't necessarily get banned right now, but if it comes, don't complain as we warned you.
I dont use it to change the game
I can get 60 fps without it
I also dont use it for the lowest graphics either
@night cloak Talking about yourself I see.
Now if you don't need anything else, move to #chat or #pubg-mobile.
Continuing to clutter this channel with irrelevant messages will result in a mute.
Some one explain is this bug or something else
No you wont get banned for a VPN lel
Yes , i was playing from morning but i am getting same cheater again and again even whole server is reported him we all are just spectating them , his car was moving very fast in game reports are not making him ban what to do @glossy sable
This guy you can check his profile too
Is it possible to unlink a disabled facebook account lmfao
@glossy sable Yes, don't you know what that is?
There are hackers storming Europe servers!
It is not, @unborn halo.
Hello guys, i got banned for networking issue for 4 hours and i think that my account is glitched, in the hashtags now I’m not ranked and the server ranking is not updating. Could anyone give feedback
Hello, @velvet bone!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
@night cloak dude are you talk with official for my problem
Your rank is frozen, @graceful epoch.
We are not affiliated with PUBGM, Tencent Games or their customer service, @olive isle.
Ohhhh, when the game will end giving ban?
@night cloak so what could be done to fix this issue?
@night cloak I am report my problem 5 time.but don't fix the issue.i am facing the issue on my pubg account
And what exactly is the issue, @olive isle?
@night cloak
@lethal osprey do you recommend me to play with the sane account or it wont rise until 15 days?
@velvet bone hacker or cheater will increase if tencent dont accpt video report from player since their anti cheat only detect from memory cheat maker still can bypass it and improve their cheat. cheat available now are easy to use and download
Same
You see that Show Weapon option on top, @olive isle? Select that.
@lethal osprey okay thanks bro
@night cloak please send me a screenshot
@night cloak very big big thanks dude.my problem fixed
Thank you very very much
I need help
@night cloak my account was banned
@night cloak but I do not hack at all, I’ve played the game fair
Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.
All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @marsh nebula.
Hlo
My Account Banned For No Reason Please Help
Ok so if i cant unlink my facebook can i unlink game centre??
Which rank your are talking to, @surreal turtle? In-game or this server?
I'm at 4612 points
Still my rank not increased
HELP
And conqueror is like 4580 points something in middle East
Please refer to FAQ 2.9 in #481198147478224896 for further information, @thorny jacinth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
It's a known issue, @surreal turtle. Devs will fix this on next patches.
@night cloak please tell me pubg mobile update erangel 2.0 ,?
It’s coming soon
We currently do not have a specific release date for the upcoming update, @olive isle. Once we do, we will publish further information in #news.
@unborn halo no at this time there is no way to unlink the Game Center I’ve tried
Ight thanks biggs
Hello.... I can't open pubgm after 3 day im from Bangladesh and my server is Asia
Please elaborate your issue, @open hare.
Hello is there anyone?
Does anyone have an idea about how to avoid this landing glitch?
I got killed because of it 3 times in a row just now.
@velvet vault you can't avoid it until developers fix it!
It's there from last season and they didn't fix it yet. It's worse now. No point in using jump methods. You land and you die. And they've put up missions like land on top of buildings. I did it several times and then I see myself somewhere else glitched.😡
You have to fix this bugs when you update the game
@karmic grove report your bugs here #555492558428700682
Hi @winter bronze!
Do you need any HELP?
How? Channel is read-only
@karmic grove there is a pinned message in #555492558428700682 report. Check it!
@surreal turtle
@fleet birch what
How do I solve the checking for update glitch
What
Game doesn't load past that point
@polar ginkgo this bug is already reported. Kindly go to #555492558428700682 and give upvote to the report!
discordapp.com/channels/393088095840370689/555492558428700682/598648203621171260
Ask mods
My back is against the wall. Help me, help me
Could you provide a screenshot?
@fleet birch provide
So I didn’t play the game for a few months and somehow I was removed from my Clan? Why does this happen.. it doesn’t seem fair to me
Either the leader kicked you or that you were the leader and the position got transferred to someone else and that new leader kicked you.
@worldly tide Remain inactive from clan = game will automatically transfer the leadership to the most active guy and likely since you are inactive he kicked you
Yea I was kicked but I was the leader.. I literally created it the day it came out March 15th 2018. That’s not right considering I made it and it had an Original name.
Came across another hacker 🥺
That’s like saying oh we gonna have to remove your name “Jerry” and let someone else have it since you are inactive. I literally have Guilded, Battlefy, & a Discord made for it. Smh
@night cloak
I have to use a vpn in order to load the game
Log in method : twitter
Region : Bangladesh
RiP
We do not have any info on why that's happening right now, @fleet birch. Once we do, we will announce it.
Also it's happening with almost everyone in bangladesh fyi
I want to recover my account
It is not getting logged in with my facebook some other account is getting logged in please help
All is good. I just won’t spend any more cash on this game since stuff can just be taken for inactivity. There’s legit no way I can have my Clan Name back
@worldly tide oh" new jerry is here
My IGN is Jerry
What
Can anyone help me please
thats not fair, yes. my leadership got transferred too.
Hello, @zinc stone!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
Been playing since 03/15/2018.. spent over 2,000 USD on the game.. was one of the first Players & Clan. Then because I don’t play for 30 days my OG Clan is transferred.. just not right considering you have to pay to create a Clan. Oh well because nothing will be done about it.. I better just leave before I start ranting.. or have I already? 🤔
Hy! I lost my account email, please help me to get back the account :(
Please add another way to earn UC for the dungeon shoppers, season 8 and still no ads for cash, help the small guy, get a bigger crowd forever
Did anyone face dieing instantly on top of school building in arcade match stating 'fell from high location' before landing!?
Unfortunately, we cannot help you with that, @cursive grotto.
Okey
You can contact the customer service via the game settings, @cursive grotto. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
@night cloak not only geargopool..this is happening in every warehousse like that... & also happend in school apartment buildings... i did not make the video of that time
Hello, @zealous turret!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
I cant put links tho @bold siren
You don't have to, report them in-game, @zealous turret.
in the customer support
Using gfx tools can ban us?
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .
Its Been A Long Time When Update Will Come 😪😪😪😪
We currently do not have a specific release date for the upcoming update, @median garden. Once we do, we will publish further information in #news.
I'm facing internet error in pubgm for two days. I'm from Bangladesh & using 4G internet connection. First time it fails to enter into the game & searching for update after clicking retry it requires another 4/5 minutes to enter into the game. After entering into the game, i can play the game properly. It frequently shows 'failed to initiate map download' into the game. All maps are downloaded into the game. But i saw this pop up frequently. Solve this problem.
@radiant swallow there are issues for Bangladesh players no information is available as of yet
@median garden Very soon 😉
Is there any other way to reach tencent other than the broken support chat?
@untold estuary no
@spring void figures.
My Squad set which I got from elite missions is now not available when i try to wear it, its in the inventory but it doesn't wear it
@left thunder make sure you are not wearing it in any other portable closet
Can we Use VPN in PUBGM?
@night cloak no, it is risky
Can it banned account?
Maybe
Thanks! , For The Help.
in game
If i got random teammate hackers and i quit the match after knowing it, will it affect my account?
hi can someone help me here
can you report those 3 guys for almost teamkilling because they invited me and played and throw granades ad me and got mad ad me
We can't enter the game from last 2 days.....from bangladesh
@night cloak after this season ends u will get it and can use it
@night cloak you will get it once season 8 ends
Hey! Help me out of this problem plz.
We can't enter the game from last 2 days. (from bangladesh)
We all r facing the same problem.(Bangladesh)
BTW 1 top thing that destroys games is mandatory ad-screens, always give us choices or were unhappy so you know!
@thin jolt government ban?
@young shore No, there isn't any issue like that.
many bangladesh player long in plase fix 😩
@thin jolt try a VPN?
i use but soo ping
It could be that the local node is down
Yep only bangladeshis r facing this prob
yes pubg is tha biggest game but the problems ar more bigest
And our match making sub server was Indonesia bt now a days we r facing the Chinese nd Vietnamese.
chines ping and vietnames ping 25 and our ping are 120
not are pubg mobail server ar also pubg lite
Report them in-game. We cannot help you with that, @brittle hollow.
There are issues for Bangladesh players no information is available as of yet, @night cloak and @thin jolt. Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service in game.
I am sorry I have no idea. @radiant swallow. Maybe try it?
Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.
Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
Hello, @rapid gyro!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
Hello anyone?
Please do not tag the Community team members, @bleak finch.
How can we help you?
@neon patio
@modern gale I u plz tell me that why we getting higher ping suddenly after the log in issue? (Bangladesh)
@bleak finch all the bangladeshi gamer e facing this promlem from last 2 days
Yeah
Before our match making was with Indonesians bt now suddenly after that issue we r facing Chinese nd Vietnamese....!!!
this game is just sucks 😤
We do not know anything about the issue with Bangladesh players, yet.
@bold siren its been 2 days nd u guys don't know anything about that....!!!
it's just a free game that's why they don't care about it
@bold siren can u plz tell me about the match making thing of bangladeshi?
Do not have discussions here, feel free to use #pubg-mobile & #chat.
Also, we are just volunteers here and have no contact with the Developer team. Contact the customer service in-game for further information.
then why this channel's name is pubgm - support??😂
@bold siren Sry fr that bt fr ur kind information..... We can't enter the game
So how can i report????
Does one have to be platinum before they register with their team or before they announced PMCO
@lime salmon help
@leaden ether Self promotion or any kind of advertisment is not allowed. I suggest you go through #481193721560432670 and read the rules carefully.
@bleak finch About your query related to not being able to login in the Bangladesh region, it seems to be a problem of Internet Service Providers.
While there is no news of the game itself being blocked in the region, I suggest you try switiching to a better ISP.
Hey guys, I got a pretty high end android phone but I keep getting frame skips eventhough I'm running Extreme. No matter what fps or graphics settings I use , it still happens. My ping never gets higher than about 40.
Help.
You have already been answered in #chat.
Are you from Bangladesh, @night cloak?
If yes, have a look at this message:
https://discordapp.com/channels/393088095840370689/481200416349224980/609484732622831693
Yes
@glossy sable this not only my isp problem.. all Bangladeshi user facing this problem
This one a bit longer.
https://discordapp.com/channels/393088095840370689/481200416349224980/609245588898316318
@night cloak Unfortunately, we don't know much more, as there's still no official answer.
@glossy sable it hasn't worked, as mentioned in general chat.
For this would our crew have to fly anywhere or just stay in our homes and compete?
So yeah, anyways.
I'm running a somewhat high-end android device. When playing in any fps/graphics settings, including extreme and smooth, I'm getting mutliple frame drops every second or so. My Ping never gets any higher than 40, so internet isn't a problem, and I also never experienced this on my previous device (which was 2 years old).
@night cloak Fly
Damn
@night cloak It has ended already, it was in Berlin.
@normal flume What exactly is your device?
@glossy sable Samsung Galaxy S10 Exynos
@eternal dew You should have atleast 5-6GB of free space in your device for the game to install sucessfully.
Once you free up space, go to device settings and force stop + clear data of Play store and try redownloading.
If it still gives the same error, try downloading from the official website.
@glossy sable they posted a new one on their twitter?
Oh, this one is different, it's Crew Challenge.
You stay home for this one.
so its the crew challenge and stay home or do we have to fly out just making sure
If I press buy will it be on my inventory?
Yes, @brisk comet.
@glossy sable Any advice then?
Does anyone know how to fix this crosshair issue
Bro i gained 101 points once and im trash
Sounds like bronze🤮
Hello. Why i cant login with twitter..
I was lanch my game and system log out of my profile, now i cant log in..
Bc the game isn’t good anymore
what?
Do you know the password to your Twitter?
Did your Twitter acc get banned or hacked ?
lol im not cheater 😄
U cant cheat on twitter tff
what u tallking bout, i just cant choice to login with twitter men
Maybe it’s banned
i have acc every time on twitter!
Idk I’m no technician
f&ck this game as always
Yeah I hear you😂
i cant update vietnam profile , i lost 3 profiles
Lost my s2 acc
okey, thanks, good luck
I got another acc tho
@night cloak Read again, I answered already, stay home for this.
@latent widget You can report bugs in game. For most of these small bugs, restarting the game is sufficient to fix it.
@EriCoCover#5692 It's a common issue for Twitter players on emulator.
However, it's emulator, not mobile, you should go ask your query in #emulator-support.
To gain access to it, you have to go to #504819353049628683 and react 🇪.
Also, watch your language, don't bypass bot moderation.
Have a look at the next paragraph, it concerns yourself too.
@stuck cairn This channel is not intended for discussions. If you do not require assistance, or if you're not sure about your advices, it is better to do not clutter the support channels.
You can discuss in #chat and #pubg-mobile.
@torpid elk Do you mean it stays on 28 even after the 9 openings?
yess ı m opened 9 case but 28 case
please help me
I'm opening a case, but the number does not increase
It means you had a Legendary item.
Your streak has been reset, it just doesn't show, but it's counting from 0.
You should be at 9 now.
was just making sure sry @glossy sable
@night cloak No wworries 👍
Samsung Galaxy J2 Pro is compatible with the game?
Minimal specs are Android 5, 2Gb of RAM, and 2Gb of storage free for the game.
Now that 2Gb of RAM might not suffice, it is only minimal system requirements.
@jaunty ledge
Well because it does, good for you?
What exactly is your issue then?
Know that use of 3rd party apps like GFX Tools and other enhancement apps leads to a permanent 10-year ban.
im not using any app, it's completley vanilla
So what's your issue then?
Im just suprissed about how well optimized is the game
Is african server coming in 0.14 update?
We don't know , @fallow escarp. We will announce the patch notes in #news once we have it.
Do you get info after the things are released or before
As soon as the info is released by the developers
Pubg morale support my friends tryna invite me to a room, I accept but it says it’s closed?
What is the email to send pubg a video about a hacker?
Sir, I just purchased UC but it is sent to a wrong account which was 5136523032
sir, please help me the purchase was for Rs. 7,900/- that's a big amount, sir.
Please deduct from that account and send to 5231032524. Sir please whatever you require for doing it please do sir, I will fulfill each and every requirement for that please sir.
@formal sundial
What is the email to sene a video for a cheater to pubg he is crown 1 with 56 kd we are loosing a lot of points because of this bullshits
15min for a solo game to start?
@steady smelt the matchmaking of FPP is pretty slow
it's weird because last season it wasn't like this, it was a lot faster i can get in any map in 2min max, now i can only play erangle and the minimum waiting time is 90secs
@steady smelt maybe the rest of europe is still sleeping. You won't get 15 min wait time during peak hours
when devs will fix it ?
I am from Bangladesh i have some problem when i open pubgm it stuck on chacking update always same thing then i open my pubg m any solution plz
Do you use mobile data or Wi-Fi @night cloak?
My Quick Scope Switch isn't working
Even if i have already enabled it
@night cloak If it isn't there on your screen. You'll have to either switch to a new layout or clear the game data.
@drowsy pawn If you purchased from midasbuy contact their support.
Where is the helmet thing in popularity ?
Hello, Was wondering if i can return my hacked pubg account linked to facebook back
@night cloak but there contact is just email and then I received mail from tencent support
ofc the guy linked something else like twitter
Unfortunately we cannot help with that. You can try contacting customer service but it is issue from that social media so I don't think they can help you either.
but
what if he had access only to pubg account , i had authenticator code on facebook account
so both of us has access to login but how do i proof iam the owner
@drowsy pawn Remember, midasbuy is not part of Tencent. They are just a 3rd party solution partnered with PUBG Mobile. You will have to email at midasbuy@skyblue.com for any concerns regarding midasbuy.
@rugged cosmos If you have access to at least 1 linked method, there is a chance to remove the other person.
how?
WTF is happening in Bangladesh? Every player facing same problem. You are saying it is ISP problem. All games & website run well in 4G & WiFi without PUBGm. WiFi users facing same problem in Bangladesh
@radiant swallow 2 of my friends can run the game without any problems and they are from BD, probably not a server issue
@night cloak Can you tell me how please.
My Facebook account got hacked and banned permanently. My PUGM account was connected to this account. I can’t get Facebook to allow we access to this account anymore. I paid over $800 on this game and now I can’t access it. Any help out there?
@rare scaffold mention them, i'll talk with them
@junior crypt complain facebook
Do Anyone have any idea About Jinxed I achievement? Mine is stuck on 27/30 even after opening crates regularly
@hazy basin you got legendary at 28 so its will stock
and your counter will rest to 0
but you will not know its was rest
( cause its say in a raw )
now you have to open 28 new create
and 2 more to complete it without getting legendary
and your achievement will count
@vagrant onyx Thanks a lot for this Info!!
hello ,
I have taken part in world cup tournament and got 6th rank and won the oppo f9 pro . but after 30 days I have no information about my phone . can you provide me where my phone is and when you will deliver it to my address .
PLEASE REPLY.
What tournament are you talking about?
fendi is selling unusal hacks for emulator and you guys dont even react
you make the players play with hackers making gameplay unusal why do you do that shoppy.gg/@Fendi
look at that website what they are doing to the game
Damn why this keeps happening to me? And what is this this's the second time that I face this problem?
And yet I haven't got a solution for the first problem where i can't join a game and stay loading then server timed out I still face this problem sometimes
Please help solve these problems
@prime zenith Please read this channel's pinned messages for further information,
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
After repairing and reinstalling the game, still the game is crashing.
Nice👌
@merry sandalhello ,
I have taken part in world cup tournament and got 6th rank and won the oppo f9 pro . but after 30 days I have no information about my phone . can you provide me where my phone is and when you will deliver it to my address .
PLEASE REPLY.
Ensure you have enough free RAM before trying it again, @inland zealot.
What tournament is that, @stray apex?
@spring void @merry sandal
But it's already on and I always leave it like this
Hello
@merry sandal
I need help about club open
how to get my clan back? the game gave the leadership to another player
You will have to ask the new leader to return the position to you, @teal remnant.
@night cloakhello ,
I have taken part in world cup tournament and got 6th rank and won the oppo f9 pro . but after 30 days I have no information about my phone . can you provide me where my phone is and when you will deliver it to my address .
PLEASE REPLY.
@night cloak
I contacted him he did not respond @night cloak
I'm afraid you've come to the wrong place, @stray apex. We, staff members are not affiliated with PUBGM, Tencent Games or their customer service. You will have to contact customer service in-game for that. Alternatively, you could try contacting one of the Community Team members here.
There's nothing else you can do, @teal remnant.
why would the game change the leader of the clan?
Part of the plan to make clans active.
@night cloakhow can i contact the real person who can help me
@merry sandal so I should free up ram then it would run perfectly?
Like I've said, either contact customer service in-game or one of the Community Team members here, @stray apex.
@stray apex I think you should tweet on a big social media platform to get in contact quick or should dm them on twitter or Instagram regarding it...
@zenith crownok i will try this
Yep you should try it once.. sad to know you didn't received your reward...
@zenith crownnot only me all top 10 players didn't get their reward
@night cloak PMIT Group B When Team Announcement Will Be Update For Online Play-off ?
@stray apex did you send address to the email id in message?
When will companions be avalible on pubg mobile
@jagged ingot they are in the beta so they should get added in the next update
they've already been in beta before* @spring void
@spring voidyes i have sended 20 days ago
@spring void thank you i cant wait and how do u get in the bata for pubg
You should wait for more 10 days to be clear...
@zenith crownohk
@stray apex ok, i hope you get your award but now take this chat to #chat
Coz it's take max 30 days just keep patients...
@jagged ingot look in #beta-news also keep in mind ios beta is full
@zenith crown 30 days are gone they replied me after 10 days thats why i am saying that i have been sended them all details
Ok..
@spring voidis bata for Android full
I got it..
ok bye
😒😒😒😒
@narrow quiver report ingame not here several cheaters get banned every month it just takes time, also encouraging other players to spam will result in a mute
I hate hackers i like to play far with out hacking
@jagged ingot read my previous reply, also continuing this chat here will not help at all go to CS ingame or take your conversation to #pubg-mobile
@jagged ingot no idea about android
You can ask in #beta-support
We do not know, @zenith crown.
@night cloak How can i apply for a cc coz I'm a pwk member...
Please refer to FAQ 7.2 in #481198147478224896 for further information, @zenith crown. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
I deleted pubg downloaded beta pubg and logged in my account for pubg with my Facebook and it made me start over does that mean I lost my account for pubg non beta version
I really hope i didnt loose my account
beta and global is different
nice full squad cheater with high jump pubg is the best game 😡
@novel star ok thats good
It happened again though I'm using the same network and never change it just this pops up in a middle of a game
read the pinned message, there a fix for that
yeh 2 time they have skin they pay on game and dont wory come use cheat and dont get banned
i report all them but they dont banned
they have above 20 kill rate
i dont think this sheet game update anti cheat for ban this noobs in new update game
Please avoid going off-topic. You can have unrelated conversations in #chat.
Idk if this is just me but every time I play pubg while In a discord vc the game always freezes up especially when a car passes by or I get inside one
@rugged cosmos Did you fully recover your Facebook?
Hey if i become conqueror in duo and squad the reward which i get will it be both reward like 2k frag for squad conquror and duo 1k so will i get both if i reach in it
@untold topaz Nope. It's one time.
i happy to play pubg with super jump enemys
Oh gawd
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
@night cloak thanks for helping gorgeous
@untold topaz 
Your game is too bad whenever i started squad erangel my game stucks on lobby and i have to restart it this loses my rank now fix this otherwise i will stop playing the game and tell my friends also to stop it
@humble mountain When you see that it stucks for 20 seconds, quickly restart the game without waiting any further. This might save you.
@night cloak okay i might try it
PUBG MOBILE please fix it, Pubg is no opening in Bangladesh 🇧🇩, fix it..
PUBG MOBILE please fix it, Pubg is not opening in Bangladesh 🇧🇩, fix it..
set dns @celest harness
@night cloak in Bangladesh, everyone game is stuck in loading screen..
@celest harness try deleting then redownloading the app
How do I get to conqueror?
@night cloakhi
@kindred acorn see #481198147478224896
@night cloak I tried it already, but it's not working... Not only me facing this problem, everyone facing same problem...
@celest harness This is difficult, you'd best contact TenCent's customer service then
I had contact then but they haven't answer that's I am here
@cloud wind It is to do with your connection not cause you cheated. You are not blocked, just have connection issues
Ohh I thought someone report me
Please read this channel's pinned messages for further information, @cloud wind:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
@celest harness check your DM. I have sent a Facebook link. Which will show you possible solutions, by which you can enter the game. It's temporary solution!
And the solution is only for mobile users!
@night cloak how do I contact with Tencent customer service???
Thanks for suggestion guys finally I can open it
Thank you!
@celest harness Via PUBGM website, they'll be able to help you.
@cloud wind You have to be careful! If you get this temporary ban continuously, you may get 10 years ban.
@celest harness Several people from your region is facing the issue. My suggestion is, call your ISP and ask them if there is any issue or changes made. They know it better than anyone.
Do we get survival rating if we get disconnected mid game?
No @wooden raptor
You do not get any positive points if you exit mid game/after the plane has landed. @wooden raptor
I don't mean exit to lobby i mean if my internet gets disconnected mid match
@blazing saddle
I have probable please help me
@wooden raptor If you stay AFK/disconnected/exit the game mid game, you do not get any positive points (the kill ratings or survival ratings are not counted)
Hello, @worthy mica!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
@blazing saddle
Hello sir.I would be very grateful if u give this message importance.
My In game name AlphaBhavesh
Charecter Id 5318861084
This account has not been active for few days as i wasn't given my time in this account.
I don't know how?But my clan's leader was me and i got my leadership to another person because of pubg mechanicals problem.I not done anything to get this problem then how it happened?
So please try to get me leadership of the clan back.If u guys done it then u guys can't understand how happy i will be and i will be very thankfully.
MrBhaveshYT
@night cloak don't disturb please
Someone hacked my account
@worthy mica Clan leadership is transfered to the most active member of the clan if the leader of the clan is inactive.
This is a new system that has been implemented since the previous major update.
Unfortunately, we cannot help you with that, but you can contact the ingame customer service for further assistance.
@blazing saddle tag him
@blazing saddle
Which whice details give to in game service for my clan leadership back.
@night cloak Social media account security is your own responsibilty.
Giving out account details or having poor security for your account is not something for which the game authorities can be held responsible.
It is advised that you immediately change your social media account password or if you have lost access to it, then contact the social media support pages as soon as possible.
@worthy mica Just contact them with the problem with complete details like your ingame character ID, Clan name, Date it was created etc.
@blazing saddle ok thanks for helping.
@blazing saddle my Facebook account I never share it and have it from 10 years and nothing happened
I lost it and I even don’t know how he hacked my account
I contact with pubg support in the game , but they don’t help
any action on hacker , not a single game find with out hacker in emulator
This is not something we can help with. If you want access back to your facebook, contact the facebook support, @night cloak
If the hacker have iCloud account, I give him my account
Hello, @solid inlet!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Facebook support don’t helped
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
I have opened a case against Apple and Facebook already . I can get money from that but I want my account
@night cloak Did you have a second login method linked to your account?
Yes I have iCloud
But I can’t login because the hacker change to Vietnamese version
I need to know how to unlink some one joined my account !
If that is the case, I think your account is lost. Because once you login the game in VN version, there is no way to get it back to Global version.
As far as I have the information, they have a support system in the VN version for people who face similar issues. So you can try logging in via the VN version and file a transfer ticket.
@night cloak
The game want know exactly Day I played pubg , how can I know , I just started in season2
@blazing saddle
@misty tendon There is no known way to unlink an account once linked.
You can request the ingame customer support for it, but it takes time so it advised that you be patient.
If I get it back the game will help me back to global
@blazing saddle pubg support in game is about bots and no one help me just articles only and always says that no way to unlink any account i need to stop this man from joing my account i have the full information of my account and he stolen it how can i do for this issue
@blazing saddle
I am trying many time but every time bots are reply.
This to bad for us
They reply within a few hours to a few weeks. Be patient. @worthy mica @misty tendon
Ok sir
They told me “cant unlink any account
@misty tendon be patient.
If they helped iam not gonna talk to u sir
Well, then you can't. It is how they said. We cannot help you any further, @misty tendon.
They usually respond to unlinking requests if the reason is valid with proofs.
@blazing saddle
I'm very patient.
But 15 day gonna but steal don't have my problem proper answer.
@blazing saddle
Sorry for disturbing.
But I have every proof and screenshot.
I am old leader of my clan.
We cannot help you with this. This is an issue which only the ingame customer service can help you with.
We just provide technical help with client sided issues. @worthy mica
@blazing saddle can you please talk in Hindi. Because my english is not good.
Ok
@blazing saddle ok sir I'm contacting to in game service.
Thanks for helping.
I hope you are day go good.
Have a nice and great day.
Love from India 🇮🇳
@night cloak You can get an idea when did you start playing the game by looking into first app installation date. Can be found in play store > account > purchase history.
@night cloak any solution for me.
Regarding my clan leadership change.
@misty tendon Accounts can never be unlinked unfortunately. Your only recourse is to revoke the access, if you find it necessary.
@worthy mica Just because you created the clan, doesn't mean you own it. If you think that, PUBG is not the game for you. Clan leaders has responsibility toward their clan. If they cannot contribute, they have no right to lead a clan. Incase you are inactive, you can promote someone who's active in clan and trusted. For now, you can negotiate with the current leader. If that doesn't resolve the issue, you can stay as member or leave the clan to create a new clan.
@night cloak
Yes?
I use iPhone can’t know welche say I started pubg
@night cloak your replying style is good but new leader is to rude.
When my old clanmate invite him to lobby for discussion about this matter than new leader using bad words for me and my clanmate.
Only updates
If can’t open my account impossible know welche day I played
@night cloak On iOS, it's even more easy. Go to app store > account settings > purchase history.
Please do something for me
@night cloak how to revoke access from the hacker account ?!
I will try
While playing pubg if a chat head of messenger app appears and I chat to the person on messenger(chat head) will this count in third party application? @night cloak
@worthy mica They are the leader now, it's their choice how they will react. If you don't like it, you can ask your clan members to leave the clan so you can create a new clan with them.
@night cloak they show me 29 jun 2018 but I’m playing from S2
@misty tendon Can you tell me which account you've access and which social media the so called hacker added?
While playing pubg if a chat head of messenger app appears and I chat to the person on messenger(chat head) will this count in third party application? @Bethany
@craggy blade Nope, you're safe. 😉
@night cloak Thanks for supporting 👍
@night cloak Season 2 started on 14th May and ended on 21st August, so it should be right.
@nocturne solar Regarding the query asked in #media, it is a scam and the personal info is used to gain access to the game account.
Yes thanks @night cloak
I already send to pubg support just this question they said need answer
guys. customer service wants a proof that the account is mine. they want receipt payment but it's korean is it okay?
Any kind of proof which is enough to prove that the account is your will be accepted, @steady prism
Mainly proofs like transaction history and emails, etc.
@blazing saddle can I get the link server?
Permanent Invite Link: https://discord.gg/pubgm
@storm flume (●´з`)♡
@hazy tapir (●´з`)♡ 😱
@night cloak(づ ̄ ³ ̄)づ
Please avoid going off-topic. You can have unrelated conversations in #chat.
@blazing saddle
I just want is it possible I can get back my clan leadership. Otherwise I leave it.
By the thanks for your help.
You always replied good and positive way.
And @night cloak is to rude. His reply was to aggressive.
Please be respectful towards staff members.
@@blazing saddle
Please tell me is it possible I can get back my clan leadership?? Otherwise I can leave it.
By the way thanks for your help.
You always replied good and positive way.
You can ask the ingame customer support. I'm sorry we cannot help you in anyway regarding this matter, @worthy mica
I have issue pubg mkbily
@night cloak
yes?
can you come to pm
You can state your issue here.
i can't that's why i ask you
Is it related to account suspension or hackers?
What is it?
just accepted my request for sec then you can unfriend me
just read the msg i cant type that msg hear
Go ahead. Dms are open.
I have proof video and screen shot of hacker where do I submit it
Because the hacker had antiban no use to report in game I tried multiple time
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Can i connect Facebook + Twitter + Gmail
Yes
i mean to 1 account
Connect Facebook + Twitter + Gmail all to 1 account
No, you can only have 2 social media accounts, @night cloak.
can i disconnect 1 of them ? i have Gmail and Facebook connected to my account, i want to replace Gmail with Twitter is that possible
2 social media accounts maximum@night cloak .
How is season rating calculated? 🤔
No, you can't unlink accounts, @night cloak.
question about registration in pmco sea wild card they said region is error im from philippines and the error says invalid parameter but if i change the region it is fine can you please assist me?
this is the picture of invalid parameter
this is region is error ... im from philippines i check the location they said we are beling tto sea wildcard
@nimble hull Refer to this.
@night cloak facebook my account and gmail hacker account
Running a Galaxy S10 with good internet, 75% of my storage free, but getting skipped frames on every graphics and fps setting I try. Extreme fps works as it should, except for this issue.
Didn't have this issue in my older phone, which had half the specs that this device has. Any ideas?
Any solution for this issue? It says client error in login screen.
Even after reinstalling the game the issue persists.
@normal flume You have already been answered.
Did you switch from data to wifi mid-game, @night cloak?
Yes
There is a power cut here and so i have to switch from wifi to mobile data.
@night cloak thats why
Unfortunately, that's what caused the suspension.
I don't know what caused the issue. This happened like 5 times since the last 3 days.
Changing the network source mid-game changed your IP, which was counted in as cheating.
@glossy sableso if i change from data to wifi or vice versa can i get a 10 year ban?
But, if the WiFi is off for some reason. Does tencent mean i have to stop playing untill the power comes?
@night cloakthis happens to me too
This is annoying.
It wasnt before
Right. It started happening since the last update.
@night cloakyes
Yes, since 0.13.0 the cheat detection system is more sensitive.
But thats unfair
Is there anyone else who help me
Can you help me @glossy sable
@glossy sable new update pubg mobile has anti cheat powerfull ?
What is your issue, @novel acorn?
i dont have issus
@night cloak More sensitive, yes.
I am unable to spectate anyone , I don’t even have allow spectators option in settings
@spring void My account banned without any reason
pls update anti cheat for aim hacks
Any help ?
@spark agatemaybe they disable it from there settings
all enemy has no recoil and high jump and speed car
@novel acorn There is always a reason.
Send a screenshot of the message you get so we understand better.
@hazy phoenix there’s no option for me
Please contact customer service ingame we dont provide support for banned accounts
@glossy sable Wait
@glossy sable new update has anti aim hack ?
did u scroll down and witness carefully? @spark agate
@spring void I always trying but i dont get any respong and send mail to alll pubg emails from pubg community i dont get any response or replu
@night cloak Cheat detection systems aren't that simple, unfortunately.
You can always report cheaters.
Reply
@hazy phoenix yes
@spark agatethen i dont know bro
@spark agate Scroll down again.
@glossy sable give me reason
Weird enough, @spark agate. Log out, and use the repair option on the log in screen.
Save your controls as they might get reset
@glossy sable will try this
Pubg Id:-5193517415
Pubg name:-LEONシLucky @glossy sable please check
Whats my problem
Mobile
Okay.
The thing is, that message is pretty unprecise.
It states you broke rules.
Be aware that any use of unauthorized 3rd party app such as GFX tools can lead to a ban.
Teaming up with cheaters is also counted as cheating.
@glossy sable still the same after repair . Do I need to be on higher tier to spectate
I just returned to game after a long break
@spark agate Not as I know, what tier are you on?
@glossy sable i know very well because i read about this things on pubg website but on that hacker is auto matching with me and i dont who was that person
@glossy sable in bronze
Tell me why....????
@novel acorn So you played with cheaters?
@spark agate I see. It might be this, then... Although I'm not sure about it, seems strange.
Try reinstalling the game if repairing didn't work.
@glossy sable tried that already
You reinstalled the full game, and it's still the same?
@glossy sable yes
@glossy sable no that player is in automatching and i died after landing on bootcamp just after 2 minutes
But i was not playing with hacker ohkkk Got it and i plays pubg in a very honest manner ohkkk
I cant play game while using wifi .why?
So what's the matter then, @novel acorn?
Not sure to understand what you mean.
@lilac minnow You're from Bangladesh, right?
My account was banned without any reason and if any reason so i didnt know whats the reason behind my account banned
Thats why i am here to. Ask for help
@spark agate Now that's really odd.
Unfortunately, the only thing you can do is to report it to the in-game Customer Support. You can send them the screenshots.
Be patient, it might take days and up to weeks for a human to answer.
You can also use #555492558428700682, read the pinned message there.
@novel acorn That's all the information I can give you as the message itself is not precise.
Use the File Claimbutton to get to the in-game Customer Service, that's all we can tell you.
Can I share hacker clip with pubg??? and get their account banned if I show clip
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
I had 3 hackers in one India bonus Challenge match :(
I always try for 2 to 3 days continuously but i dont get any respond from human because all the message send by bots not human thats i am on discord for human help and i also file claim button but its not working and i spent my 1 year on pubg😰😰😰😰
i noticed that the clan im in have a racist name how do i report it?
Hello any one know when pubgm gonna fix the underground glitches in gergopool and school apartments and more?
just report the glitches and be patient @silk crow
@silk crow Yeah you true and i banned for 10 years without any reason
I died through that Georgepol (containers) warehouse glitch
@novel acornlol u r doing that glitch?
@silk crow no i have never try any glitches or bugs but i want to play only rush game on boot camp and paradise thats why i didnt want to try glitches
I need help
!help
Anyone can solve my problem.
@worthy mica whats the problem
Bro i am telling the thruth.
Here no one gonna help in ban account.
Here only they solve the normal problem s. U just claim the file and keep messageing them. @novel acorn
Hello sir.I would be very grateful if u give this message importance.
My In game name AlphaBhavesh
Charecter Id 5318861084
This account has not been active for few days as i wasn't given my time in this account.
I don't know how?But my clan's leader was me and i got my leadership to another person because of pubg mechanicals problem.I not done anything to get this problem then how it happened?
So please try to get me leadership of the clan back.If u guys done it then u guys can't understand how happy i will be and i will be very thankfully. @novel acorn
@worthy mica message in game support for that
@haughty cypress ok
@haughty cypress can you tell me. Is it possible I can get back my clan leadership.
I just need my answer.
@worthy micano
He have to give
@silk crow how are you??
Or he have to ofline as u
And the most active clan member get that
why do we have this pubg discord server when y'all can't even help??!!
Leadership @worthy mica
no ty
@haughty cypress
Thanks for helping.
Have a nice day.
Love form India 🇮🇳
@silk crow i always try continuously 3 to 4 days i didnt get any respond from pubg this is not fair and i spent my 1 year on pubg
OHH
@novel acornyes me also spend 1 year and some money in this bug full game. But i am feeling sorry for you bro.
@glossy sable no i am from India
@worthy mica so there is no chance to open your account before giving days
I can not play game while using wifi
@silk crow and dont nothing i want my account get back
@novel acorn are you indian
@worthy mica yaaaa bro
nop
@night cloak help me, please
@novel acorn why not you talk in Hindi or other Indian language.
@worthy micano here only English this is a pubgm rule
This isn't "Hindi" language chat
@worthy mica because is there everyone talk in english thats why i always talk in english
Nice English tho
😂😂😂
@novel acorn help me ...i cant play pubg while using pubg
@silk crow @novel acorn
You guys helping everyone.
Are you mod in this server.
@night cloak hey, can you help me a bit
@worthy micanope
@lilac minnow what how is that possible
@worthy micawe just help brothers.
Dude is any staff free to help me
How may I be of assistance?
Sheth, my game crashes every time, how can I fix it
@worthy mica No i am always like you on this chat
@novel acorn @silk crow OK bro
@novel acorn i dont no but rarely it works mostly it does not work
There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and dataevery once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem. It can also be caused by thermal throttling, @lofty trail.
I would appreciate if conversations can be held in #chat.
Avoid having discussions here, you can always use #pubg-mobile & #chat.
I don't know what's the problem but it crashes while I'm in a match and it crashes after my match finishes too :"( @night cloak
@lofty trail just clear data from smartphone setting
my device is a Motorola G5+ with 32gb internal and 3.6gb ram
@lilac minnow @lilac minnow just clear alll cache from mobile settings
@novel acorn can you help me or not
Try all the methods I've suggested, @lofty trail.
Guys I cannot get a google gift card from Paytm I want help
can I know how to fix it.
P.S live in India
@novel acorn i cleared it already bro still it does not work
@bold siren please help me
@night cloak hey I do have a few movies worth 3 gb in my device internal, Shall I try moving those to a SD card and then clear all the storage in internal?
Okay, thanks :-) cya
It is stuck on saying processing
Can anyone help me @everyone
@lilac minnow what next
Earlier is not solved yet
Can antone help
What's the issue, @lilac minnow?
I need you to provide a screenshot, @night cloak.
@night cloak my game is not working while using wifi
Could you elaborate?
@night cloak i am using jio private net ,all apps are working but only pubg shows that no Internet connection. How?
Perhaps you could try using a different Internet connection.
@night cloak i am in hostel there is no other connection here... Jio private net gives a very good Internet connection .thats why i use that connection
@lilac minnow go on manager than network management than click on pubg after than click on access data or wifi thats the last chance
@novel acorn both are enabled already
@lilac minnow so uninstalled pubg than install again
@novel acorn i tried it already but problem still remains
@lilac minnow Make sure your data usage ain't restricted.
Try the solution in faq 1.4 in #481198147478224896.
Even I use Jio network and I avoid playing the game even with a high speed plan because the speed is not enough to load the game. If the above solution doesn't work you'll have to change your ISP or switch to a better network.
So i dont know whats the problem because it also depends on smartphones settingg
@blazing saddle
I am using jio.
In evening time ping was 900.
How to solve.
The problem is, 90% of the times, the quality of internet connections. There are a considerable number of Jio users and hence it affects the speed it provides.
@worthy mica Switch to a better network.
@blazing saddle ok sir.
Switch off alll internet connection fromallll your apps and the ping increased by 5 to 10 not whole
It also depends on network Connection or provider
Try not to clutter this channel. I understand you are trying to help, but multiple people providing help can confuse a person.
Make sure you go through the support guidelines in the pinned message, or if you want I can DM you the guidelines, @novel acorn
@blazing saddle is it devices matter for ping issue
Ping depends on the Internet connection strength, the region of the teammates you are playing with, server load and even at times a problem with the game client, @worthy mica
@blazing saddle ok sir
@blazing saddle i tried 1.4 faq but it does bot work
Then you have to switch your Internet service provider and move on to a better network. Preferablly play the game on high speed WiFi networks, @lilac minnow.
Please help anyone
Each and every match my game stucks and returns to home screen. Happens every match
Help
From day before yesterday I am asking but no is replying.
@night cloak
@rare scaffold
@blazing saddle it will provide very high speed all apps are working very well but only pubg is not working
No one is able to help @everyone
@inland zealot @lilac minnow
Slide left and see who is active than tag him
My game is opening in 25-30 seconds but unable to match due to loading screen glitch in each and every match, even if I can't spectate my friends due to loading screen glitch. Kindly fix this my internet speed is 30 mbps
I got banned for teaming up with cheating player.
My ID is 573106872.
I requested to give me my tier rating back. How can i know that if my teammates are hackers or not but from now on i will still ask everyone i team up with if he/she is a hacker or not but please give me my tier ratings back.
I got banned for teaming up with cheating player.
My ID is 573106872.
I requested to give me my tier rating back. How can i know that if my teammates are hackers or not but from now on i will still ask everyone i team up with if he/she is a hacker or not but please give me my tier ratings back.
My account has been hacked what should I do?
Please refer to FAQ 2.9 in #481198147478224896 for further information, @scenic estuary. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Hello, @distant ridge!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
Not getting solution after reporting @storm flume
What loading screen glitch are you referring to @distant ridge?
Contact that social media support. We can not help with that unfortunately @torn ruin.
Unable to enter a single match and everymatches my loading screen stucks after having high speed internet.
Unable to enter a single match and everymatches my loading screen stucks after having high speed internet.
Of course speed of internet is also a factor but still it doesn't matter if you have high speed internet.Try switching from WiFi to cellular data and vice versa and let's see if it works @distant ridge.
Hello I'm from Bangladesh and in here we all can't login into pubg mobile. We have to use vpn to login please help me in this topic. Thank you
@night cloak can u help me??
That issue is known. But currently we are not aware of the solution. You may try playing from cellular data and see if it works @barren crystal.
Game lagging
Any solution
High ping issue @night cloak?
Nope bro.Something else
@night cloak my internet speed is 20mbps
@night cloak i try all the way but it stuck in loading screen. I have to use vpn for login..
As I said it's fine if you have 500kbps speed too. Try switching your connection from WiFi to cellular data. That might help @distant ridge.
I see @barren crystal. Is there any possibility that game is banned in your region?
Maybe it is lagging because of your device @night cloak? Try clearing background apps all processes running in the background that might help early in the game. But I am afraid that it will still lag in mid-game.
@night cloak no possiblity for ban brother.
understood. Will let you know if I get any more information about that.
@glossy sable My question has not been answered and my issue has not been resolved, otherwise I would not have posted again now would I? Clearly I haven't had my issue fixed. Want to give me some advice instead of abusing your mod power and shutting me down?
Running a Galaxy S10 with good internet, 75% of my storage free, but getting skipped frames on every graphics and fps setting I try. Extreme fps works as it should, except for this issue.
Didn't have this issue in my older phone, which had half the specs that this device has. Any ideas?
@night cloak thanks for the help 💕
I’m ACE I played 5 matches got the parachute as well, but not this
@night cloak you get it at the end of the season I believe 😊
Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.
Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
is it possible to unlink your Facebook from your pubg account without actually deleting your pubg account as well. Just considering deactivating my Facebook but don’t want to lose my PUBG info
You cannot unlink linked social media accounts, @night cloak.
I need help
@bold siren and @night cloak you can in fact unlink them. It’s more of an issue of whether data would remain.
Can’t see much on the net but I would think if you linked via another way eg Game Centre the removed Facebook data may retain. Buuuuut I’m not from TenCent soooo wait for actual advice
Hello, @vivid terrace!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
@night cloak my Game Center is also Linked but when I log out and log in using game centre it just creates a whole new account
@night cloak fair enough. In that case this would be interesting. I did a quick google search and couldn’t find much in terms of the data. Just ways to unlink accounts.
@night cloak my advice would be to contact Pubg Mobile customer service. There they can assist you. It’s done via the app/game settings (see #481198147478224896 ). Sorry I can’t much more help but maybe check back here to see if a moderator knows more
You will still be able to login with your second linked account but it is not possible to unlink an account from the game, @night cloak.
5 days ago my friend applied some third party apps and hacks on my Pubg account 😭 thats why my account got ban for 10 years. Can i get last chance??
i will never give my account to anyone else.
Sir I have invested a lot of my time and money on that account.
Please help me out 🙏🏻
I just want my account back 😭
We do not deal with banned accounts here, @vivid terrace.
What do I have to do to get my account back?
There will be less chance for you if have used any kind of cheat but press on the option File claim, @vivid terrace.
Basically, you cannot get your account back.
My game getting ramson freeze
An throw me back to home . please fix this issue
Ramdom*
Which options will i have to press?
Clear some cache from your phone, force stop the game and restart the device, @mellow echo. Also, lower your graphics.
I have never faced this issue before..but from past 4-5 days I'm facing this issue
Done with client repair.. nothing happened
@mellow echo Does it show any message when it kicks you out to home screen?
No
It just get freeze for 5-7sec
And then kick me out of the game and bring me to the home
Hope I'm not stepping on any support toes here as you're already being talked to.
I had a similar problem in the beta @mellow echo - game would freeze and kick me out. I could re-enter matches but it tended to crash out again once it started failing.
The first stage of repair didn't work (not did a reinstall) but re-initialising (repair step 3) did. Not sure if you've tried that or not. Requires downloading maps and updates again. I didn't lose my customisation of controls, pick-up, sensitivity but might be worth screenshotting them all in case.
I am having an issue where I can’t buy UC because it says transaction didn’t go through due to security risk
Help me
@gloomy olive or can you send the screen shot ?
Yes, it's the only one which worked for my problem @mellow echo . No point having screenshots of my custom settings. Just tick the bottom box on the repair screen and everything else will be selected at the same time.
😞
@blazing saddle
Is it possible.
Can i my FB account disconnect and add my other FB account.
pubg anyone