#questions

1 messages · Page 545 of 1

toxic peak
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Is pmco 2019 fall split is new torney.
Or expired tourney

lilac anchor
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My joystick doesn't move on the side i want

dapper panther
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@glossy sable i sent the screen shot purchase 3 times in same day same time.

glossy sable
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@lilac anchor Try restarting the game, easy way to fix most common bugs.

toxic peak
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Help

glossy sable
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@toxic peak I answered you in #pubg-mobile already, Fall is Autumn, we're in Summer.
Does that answer your question?

lilac anchor
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@glossy sable i have tried everything restarting the game and repairing

glossy sable
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@dapper panther Let me see.

dapper panther
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@glossy sable i will have headache .. its ok its done . Im still purchasing and i got the UC now when i buy ..

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@glossy sable thank u so much

glossy sable
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@lilac anchor You did the full Client repair?

lilac anchor
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@glossy sable yes

glossy sable
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@dapper panther So, it all got fixed?

fast thistle
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Something wrong with my account after getting banned 10minutes my ranking tier & region not updated every match but squad only only.
I tried to play Solo & Duo, but i think my ranking Solo & Duo normal, so i dunno how to fix it,, I have this problem since one week

toxic peak
dapper panther
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@glossy sable . Now fixed but i bought before still not got it.. we love to play pubg mobile we love the game . That why i care and i talk . So good luck my friend and thanks for everything

coral leaf
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Nice job krystal 👍

night cloak
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Can we use GFX tool in PUBGM?

dapper panther
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@glossy sable still having problem with my linked account i must contact twitter to reset my password

glossy sable
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@fast thistle Send a screenshot of the message you got.

@toxic peak Short answer: No, it's an upcoming event.

@night cloak No, and I answered you in #pubg-mobile already.

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@coral leaf Hush 🗿

fast thistle
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I win 22 matches in solo

glossy sable
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@fast thistle Not the ranking, the 10 minute suspension message.

fast thistle
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@glossy sable I say one week ago I haven't screenshot

glossy sable
#

Do you remember what it said, exactly?

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@dapper panther Glad to know!
Those are good news.
You're welcome, have a nice day!

toxic peak
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@glossy sable thx bro ❤

fast thistle
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@glossy sable said you banned for changing game data, I changed my file manager sort that's my mistake

broken pebble
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My account banned without reason i was purchasing cloths and some data come and boom 💔

glossy sable
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@toxic peak You're welcome! 👍

night cloak
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👍

broken pebble
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Anyone help me

glossy sable
#

@fast thistle Was it: Data error with your client?

fast thistle
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@glossy sable ya

glossy sable
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@broken pebble Yes, it takes time to type, we're humans.
What did you get exactly?

broken pebble
#

I got data change in lobby

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And i login back and ban 10 yr why

glossy sable
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@fast thistle Check the pinned message about it, then.

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@broken pebble Send a screenshot of the message you get.

broken pebble
#

Wait sir

glossy sable
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Sure.

broken pebble
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At lobby i got data change message i think it is for playing many hours and then i login and got this

fiery dock
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3rd party app

broken pebble
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No app fresh mobile

glossy sable
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Do not interfere, @fiery dock.
You have been warned a lot of times.

fiery dock
#

Is that rooted or non rooted ?

night cloak
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Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @broken pebble.

fiery dock
#

Ok @glossy sable

broken pebble
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So playing more game and buying cloths is not allowed and ban 😭
?

glossy sable
#

Did you switch wifi/data mid game?

broken pebble
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Sir i just opened game and at lobby i got data change and ban 😭

glossy sable
#

The messages just says that you broke some rules, but isn't clear about it.

Refer to Sheth's message above.

broken pebble
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Bro my phone is new i buyed 3 weeks ago and i was just seeing cloths and ban nice pubgm 💔👌

glossy sable
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Did you read Sheth's message?

keen hornet
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@broken pebble this same with me same to same msg show me

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In the game

broken pebble
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Yes bro tencent eating money only and not banning cheaters but banning non cheaters

keen hornet
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U can see

glossy sable
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@keen hornet You have already been answered, don't clutter the channel.
@broken pebble Read Sheth's message above, both of you.

keen hornet
#

@broken pebble u r right

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@glossy sable ok

broken pebble
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I read Seth's message but tell me then who will help me why i will wait 10 year for no reason

glossy sable
#

You have to be patient, it can take up to weeks to get to a human answer.

keen hornet
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@glossy sable oh really

glossy sable
#

Yes.

night cloak
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This mobile game sucks, there is a mass of people using emulators instead of phones

glossy sable
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Emulators and Mobile get separate servers, @night cloak.

night cloak
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Not really

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People are moving like they're using emulator. It's not possible for such accuracy and reflex on mobile device

stark plinth
#

When will the not ranked bug will be fixed

night cloak
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@stark plinth Have you received any ban lately?

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Maybe client data error ban

raw flint
stark plinth
#

?

night cloak
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What’s your account level

stark plinth
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63

night cloak
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Did you received client data error?

glossy sable
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@night cloak With training, yes?
If you find someone suspicious, you can report them in-game.

@night cloak Do not interfere.

night cloak
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Just sharing my info and experience

glossy sable
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@raw flint When entering lobby you have a special lobby emote, with light effects and an annoucement "Season 8 Ace entering lobby!"

stark plinth
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So what to do now?

raw flint
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@glossy sable this season or the next one?

night cloak
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@glossy sable I received 10 mins ban that’s why my Server ranking got frozen,

glossy sable
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@stark plinth Have you ever received the "Data error with your client" issue?

stark plinth
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Ya

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Few days ago I changed from WiFi to Mobile data in between a game

glossy sable
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@stark plinth That's why you had this suspension, and your ranks are frozen.
It is counted as cheating (I'm not saying you are), so they will remain frozen for some time.

night cloak
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@glossy sable his account will be back to normal in 15 days counted since that message

stark plinth
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Ok so it mins I cannot change WiFi to Mobile data in between a game

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Why does it count as cheating?

glossy sable
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During a game, no.

night cloak
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But @glossy sable what if Wifi stops responding in match and you receive server timeout then you have to change it to mobile data in order to continue the game, why is that consider as wrong?

glossy sable
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Because it changes your network information.
As it changes your playing situation mid-game, it might result in an unfair situation.
That's why you get a 10 minute suspension on first time.

stark plinth
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Hmm

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I got 10 mins suspension

glossy sable
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@night cloak That's a situation where it happens, but you should not switch data/wifi mid-game.
You already know the consequences.

night cloak
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Alright, @stark plinth what date you received that ban?

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Because according to my information and experience if I receive ban on 1st it will be back on 15th,

glossy sable
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Again, @night cloak, do not interfere. You have been warned.
Have you read my messages in #pubg-mobile?

night cloak
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Alright read my dm

blissful leaf
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@hybrid olive flash its useless in this game ok?

tired goblet
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@languid viper I also voted but didn’t get it

night cloak
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Is there a way to see the stats of the people you kill?

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What the actual

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India bonus Challenge full of hackers now smh

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People who are playing with hackers are getting banned but actual hackers are not getting banned and this discord server admin gonna be like " you should report " LOOL

blazing saddle
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@night cloak Do you have any proof backing up your claims? If not, I'll have to take action against you for spreading false information.

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I will need a clear and unadulterated proof of whole conversation with the officials to verify your claims. @night cloak

velvet bone
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My profile signature is keep on flashing.

spring abyss
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@night cloak No you got teaming ban if someone hacker/cheating on your squad get banned

solemn basin
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Team up in solo Aisa??? Wtf

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No one can solve this problem I think?

bold siren
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You can report them, @solemn basin.

solemn basin
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Seriously im irritiate

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  1. Hackers in solo
    Now these team up guys
coral leaf
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Yeah me too i met people like them in fpp

spring abyss
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@night cloak on my experience if on the squad player no 1 use cheat using all hack including flyng vehicle aimbot/aimlock high jump 3 hit knock fast vehicle player no 2 only use wallhack and player no 3 only use wallhack player no 4 is normal player . player no 1 got banned player no 2,3 and 4 only got 7 days ban teaming with tier reset to bronze

glacial violet
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is file claim is biggest joke in pubg after there anti cheat system

spring abyss
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@glacial violet file claim is semi joke but i sucessfuly kill my friend who using wallhack where tencent cant detect so he got ban permanent via file claim

glossy sable
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@velvet bone "profile signature"?

@glacial violet How's that? Develop.

@spring abyss You being n4 I suppose?

spring abyss
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@glossy sable yea im number 4 XD

night cloak
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can i get ban from using vpn?? or logging in in my acc from another country. once i did that and ive got a message that the acc was created in another location and it kicked me out... something like that

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hey any pubgm dev here

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@night cloak not at all if ur using the global version then there is no issue with vpn u can use it

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global version?

glossy sable
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@night cloak We strongly do not recommend using VPN.

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Hold on, after reading it again:
Which country was that?

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@night cloak What is your issue?

night cloak
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@night cloak u can use it to collects the rewards but dnt play a match using vpn as it will trig it as 3rd party softwre which can lead u to ban

glossy sable
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@night cloak We do not recommend using VPN.
Do not interfere.

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@craggy blade You tell me?
Watch your language.

craggy blade
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@glossy sable just tell me what is wrong with my 4x??

night cloak
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@glossy sable r u dev of this game ??

glossy sable
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@craggy blade You can report bugs in game.

night cloak
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ye thanks what about just using somebody else acc from another country? @glossy sable

glossy sable
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@night cloak No, account sharing is against the rules.

craggy blade
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@glossy sable will my account get banned for using this glitch

night cloak
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@glossy sable iasked u smething men

glossy sable
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@craggy blade Now that's a different situation.
Yes profiting from glitches and bugs is an offence, the punishments depends.

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@night cloak We do not have direct contact with developers, if it answers your question.
For your second message, it takes time to type if you didn't figure.

night cloak
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okay so how it will differ sharing from just traveling. same situation just loggin in from other country @glossy sable

craggy blade
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@glossy sable 👌 👌 it's a glitch of the game itself and it will ban me because I play the game and a glitch appeara from nowhere?

glossy sable
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@night cloak IP changes.
If you travel and play, there's no problems, if you share accounts with friends abroad, this might trigger a ban.

night cloak
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@glossy sable so my rply is dnt try to act as an dev u knw nothing men 🙂

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what if i play from not my mobile or emulator?

glossy sable
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@craggy blade No, I said you can report it, see the Report button.
You can send screenshots from there.
You only get punished if you profit from them.

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@night cloak Be more specific?

craggy blade
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@glossy sable what kind of profit?

night cloak
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Is crosshair hero/crosshair overlays banable?

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@night cloak i hav been using vpn just to collect rewards and till date no issues...

glossy sable
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@night cloak So my reply is we can't fix bugs ourselves, nor ban/unban accounts.
But we do have knowledge, else we wouldn't be part of the Staff team here in the official PUBG MOBILE Discord server.

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@night cloak Yes, 3rd party apps are not allowed.

night cloak
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like sharing an account means somebody logs in from another country = ban, what if i travel myself to that country and want to play but i dont have my own device, the ip changes =ban? @glossy sable

craggy blade
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@glossy sable What kind of profit??

night cloak
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How would they detect and overlay tho?

glossy sable
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@craggy blade Depends on how you react to the bug.

@night cloak There is a detection system.

@night cloak IP change rates. If you travel normally your IP doesn't change 3 countries in a few minutes.

night cloak
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there are rewards waiting for u in turkey server go get them even pubgm officially said in its twitter ac u can use vpn to collect rewards but dnt play while using vpn u may trig third prty software algo.

ornate ember
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hi

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Can I say my in game prblams hear

glossy sable
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@night cloak Again, we do no recommend using VPN.
If you continue interfering it will result in a mute.

craggy blade
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@glossy sable I kill an enemy from 50 meters away with this glitch help me to spray 4x With 0 recoil, will my account be banned?

night cloak
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@glossy sable ah so basicly i can give my account to somebody but we should not play at "the same time"

glossy sable
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@craggy blade That's an example of profiting from bugs, yes there's chances that you'll get a suspension.

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@ornate ember That's the mean of the channel.

craggy blade
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@glossy sable For how long? Have you any idea about the period of ban for using this glitch

glossy sable
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@craggy blade It depends on the situation.

night cloak
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ive seen that...

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So if i draw a crosshair on my phone screen will pubg detect that goo

craggy blade
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@NF Gaming#687 What kind of situation? I just kill an enemy! Now for how long I will get banned?

glossy sable
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@night cloak That's PUBG PC.
Here is PUBG MOBILE.

night cloak
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Lmao

glossy sable
#

@night cloak Apps and drawings are different things.

night cloak
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@night cloak thats it this guy is just faking dnt knw anything

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If PUBGM doesnt allow you to use a VPN there can be a huge privacy issue

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@glossy sable lol what u mean to say using vpn in pubg pc is ok but in phone = ban

craggy blade
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@NF Gaming#687 What kind of situation? I just kill an enemy! Now for how long I will get banned? @glossy sable

night cloak
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@glossy sable thanks for your help and good luck dealing with some ppl in here hahah

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I use GFX tool, i know a lot of pros that do too

glossy sable
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@craggy blade I do not know, it depends on the situation.
Report the bugs, that's what I'm telling you.

night cloak
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Ive used it since s3 i think

glossy sable
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@night cloak Because that's two different games, different terms of service.

night cloak
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@night cloak this happen when u hav lack of knowledge 😋

craggy blade
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@glossy sable OK fine, thanks for the support, much appreciated

glossy sable
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@night cloak Glad to have helped!
Thanks for your understanding...

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@craggy blade 👍

night cloak
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@glossy sable literally u suck men 😜

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Im pretty sure PUBG supports GFX tool?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .

glossy sable
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@night cloak That's a bannable offence too.
Which means, you won't necessarily get banned right now, but if it comes, don't complain as we warned you.

night cloak
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I dont use it to change the game

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I can get 60 fps without it

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I also dont use it for the lowest graphics either

glossy sable
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@night cloak Talking about yourself I see.
Now if you don't need anything else, move to #chat or #pubg-mobile.
Continuing to clutter this channel with irrelevant messages will result in a mute.

fiery dock
night cloak
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@glossy sable can u mute me plzz its a rqst

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Oof delete my msg

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Ok daddy chill

glossy sable
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@night cloak Done.

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@fiery dock "Something else", it's normal.

night cloak
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No you wont get banned for a VPN lel

fiery dock
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Yes , i was playing from morning but i am getting same cheater again and again even whole server is reported him we all are just spectating them , his car was moving very fast in game reports are not making him ban what to do @glossy sable

unborn halo
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Is it possible to unlink a disabled facebook account lmfao

velvet bone
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@glossy sable Yes, don't you know what that is?

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There are hackers storming Europe servers!

night cloak
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It is not, @unborn halo.

graceful epoch
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Hello guys, i got banned for networking issue for 4 hours and i think that my account is glitched, in the hashtags now I’m not ranked and the server ranking is not updating. Could anyone give feedback

storm flumeBOT
#

Hello, @velvet bone!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

olive isle
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@night cloak dude are you talk with official for my problem

night cloak
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Your rank is frozen, @graceful epoch.

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We are not affiliated with PUBGM, Tencent Games or their customer service, @olive isle.

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Ohhhh, when the game will end giving ban?

graceful epoch
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@night cloak so what could be done to fix this issue?

olive isle
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@night cloak I am report my problem 5 time.but don't fix the issue.i am facing the issue on my pubg account

night cloak
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And what exactly is the issue, @olive isle?

olive isle
graceful epoch
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@lethal osprey do you recommend me to play with the sane account or it wont rise until 15 days?

spring abyss
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@velvet bone hacker or cheater will increase if tencent dont accpt video report from player since their anti cheat only detect from memory cheat maker still can bypass it and improve their cheat. cheat available now are easy to use and download

graceful epoch
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Same

night cloak
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You see that Show Weapon option on top, @olive isle? Select that.

graceful epoch
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@lethal osprey okay thanks bro

olive isle
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@night cloak please send me a screenshot

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@night cloak very big big thanks dude.my problem fixed

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Thank you very very much

marsh nebula
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I need help

night cloak
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👍

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How may we be of assistance, @marsh nebula?

marsh nebula
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@night cloak my account was banned

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@night cloak but I do not hack at all, I’ve played the game fair

night cloak
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Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @marsh nebula.

still cargo
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Hlo

surreal turtle
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@night cloak why rank not increase in server

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Any specific reason for that....

thorny jacinth
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My Account Banned For No Reason Please Help

unborn halo
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Ok so if i cant unlink my facebook can i unlink game centre??

night cloak
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Which rank your are talking to, @surreal turtle? In-game or this server?

surreal turtle
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I'm at 4612 points
Still my rank not increased

thorny jacinth
#

HELP

surreal turtle
#

And conqueror is like 4580 points something in middle East

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @thorny jacinth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

It's a known issue, @surreal turtle. Devs will fix this on next patches.

olive isle
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@night cloak please tell me pubg mobile update erangel 2.0 ,?

radiant raft
#

It’s coming soon

storm flumeBOT
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We currently do not have a specific release date for the upcoming update, @olive isle. Once we do, we will publish further information in #news.

radiant raft
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@unborn halo no at this time there is no way to unlink the Game Center I’ve tried

unborn halo
#

Ight thanks biggs

open hare
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Hello.... I can't open pubgm after 3 day im from Bangladesh and my server is Asia

merry sandal
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Please elaborate your issue, @open hare.

fiery dock
#

Pubg > BugG

winter bronze
#

Hello is there anyone?

velvet vault
#

Does anyone have an idea about how to avoid this landing glitch?

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I got killed because of it 3 times in a row just now.

night cloak
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@velvet vault you can't avoid it until developers fix it!

velvet vault
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It's there from last season and they didn't fix it yet. It's worse now. No point in using jump methods. You land and you die. And they've put up missions like land on top of buildings. I did it several times and then I see myself somewhere else glitched.😡

karmic grove
night cloak
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Hi @winter bronze!
Do you need any HELP?

karmic grove
#

How? Channel is read-only

night cloak
fleet birch
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@surreal turtle

surreal turtle
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@fleet birch what

fleet birch
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How do I solve the checking for update glitch

surreal turtle
#

What

fleet birch
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Game doesn't load past that point

night cloak
surreal turtle
#

Ask mods

fleet birch
#

My back is against the wall. Help me, help me

night cloak
#

Could you provide a screenshot?

surreal turtle
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@fleet birch provide

worldly tide
#

So I didn’t play the game for a few months and somehow I was removed from my Clan? Why does this happen.. it doesn’t seem fair to me

night cloak
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Either the leader kicked you or that you were the leader and the position got transferred to someone else and that new leader kicked you.

woven atlas
#

@worldly tide Remain inactive from clan = game will automatically transfer the leadership to the most active guy and likely since you are inactive he kicked you

worldly tide
#

Yea I was kicked but I was the leader.. I literally created it the day it came out March 15th 2018. That’s not right considering I made it and it had an Original name.

zinc torrent
#

Came across another hacker 🥺

worldly tide
#

That’s like saying oh we gonna have to remove your name “Jerry” and let someone else have it since you are inactive. I literally have Guilded, Battlefy, & a Discord made for it. Smh

fleet birch
#

I have to use a vpn in order to load the game
Log in method : twitter
Region : Bangladesh

worldly tide
#

RiP

night cloak
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We do not have any info on why that's happening right now, @fleet birch. Once we do, we will announce it.

fleet birch
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Also it's happening with almost everyone in bangladesh fyi

zinc stone
#

I want to recover my account

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It is not getting logged in with my facebook some other account is getting logged in please help

worldly tide
#

All is good. I just won’t spend any more cash on this game since stuff can just be taken for inactivity. There’s legit no way I can have my Clan Name back

keen hornet
#

@worldly tide oh" new jerry is here

worldly tide
#

My IGN is Jerry

keen hornet
#

What

zinc stone
#

Can anyone help me please

wispy matrix
#

thats not fair, yes. my leadership got transferred too.

storm flumeBOT
#

Hello, @zinc stone!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

worldly tide
#

Been playing since 03/15/2018.. spent over 2,000 USD on the game.. was one of the first Players & Clan. Then because I don’t play for 30 days my OG Clan is transferred.. just not right considering you have to pay to create a Clan. Oh well because nothing will be done about it.. I better just leave before I start ranting.. or have I already? 🤔

cursive grotto
#

Hy! I lost my account email, please help me to get back the account :(

lime salmon
#

Please add another way to earn UC for the dungeon shoppers, season 8 and still no ads for cash, help the small guy, get a bigger crowd forever

grave stone
#

Did anyone face dieing instantly on top of school building in arcade match stating 'fell from high location' before landing!?

modern gale
#

Unfortunately, we cannot help you with that, @cursive grotto.

cursive grotto
#

Okey

storm flumeBOT
#

You can contact the customer service via the game settings, @cursive grotto. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

polar ginkgo
#

@night cloak not only geargopool..this is happening in every warehousse like that... & also happend in school apartment buildings... i did not make the video of that time

zealous turret
#

plz ban him he uploads videos on how to cheat

#

his ign is in all of his videos

storm flumeBOT
#

Hello, @zealous turret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

zealous turret
#

I cant put links tho @bold siren

bold siren
#

You don't have to, report them in-game, @zealous turret.

zealous turret
#

in the customer support

tidal raft
#

Using gfx tools can ban us?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .

median garden
#

Its Been A Long Time When Update Will Come 😪😪😪😪

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @median garden. Once we do, we will publish further information in #news.

radiant swallow
#

I'm facing internet error in pubgm for two days. I'm from Bangladesh & using 4G internet connection. First time it fails to enter into the game & searching for update after clicking retry it requires another 4/5 minutes to enter into the game. After entering into the game, i can play the game properly. It frequently shows 'failed to initiate map download' into the game. All maps are downloaded into the game. But i saw this pop up frequently. Solve this problem.

spring void
#

@radiant swallow there are issues for Bangladesh players no information is available as of yet

glossy sable
#

@median garden Very soon 😉

untold estuary
#

Is there any other way to reach tencent other than the broken support chat?

spring void
#

@untold estuary no

untold estuary
#

@spring void figures.

left thunder
#

My Squad set which I got from elite missions is now not available when i try to wear it, its in the inventory but it doesn't wear it

spring void
#

@left thunder make sure you are not wearing it in any other portable closet

night cloak
#

Can we Use VPN in PUBGM?

rare scaffold
#

@night cloak no, it is risky

night cloak
#

Can it banned account?

rare scaffold
#

Maybe

night cloak
#

Thanks! , For The Help.

radiant dock
#

in game

radiant swallow
#

If i got random teammate hackers and i quit the match after knowing it, will it affect my account?

brittle hollow
#

hi can someone help me here

#

can you report those 3 guys for almost teamkilling because they invited me and played and throw granades ad me and got mad ad me

night cloak
#

I reached*

thin jolt
#

We can't enter the game from last 2 days.....from bangladesh

#

@night cloak after this season ends u will get it and can use it

night cloak
#

@night cloak you will get it once season 8 ends

thin jolt
#

Hey! Help me out of this problem plz.
We can't enter the game from last 2 days. (from bangladesh)

#

We all r facing the same problem.(Bangladesh)

lime salmon
#

BTW 1 top thing that destroys games is mandatory ad-screens, always give us choices or were unhappy so you know!

young shore
#

@thin jolt government ban?

thin jolt
#

@young shore No, there isn't any issue like that.

night cloak
young shore
#

@thin jolt try a VPN?

night cloak
#

i use but soo ping

young shore
#

It could be that the local node is down

night cloak
#

no vpn ar working

#

but soo many ping

thin jolt
#

Yep only bangladeshis r facing this prob

night cloak
#

yes pubg is tha biggest game but the problems ar more bigest

thin jolt
#

And our match making sub server was Indonesia bt now a days we r facing the Chinese nd Vietnamese.

night cloak
#

chines ping and vietnames ping 25 and our ping are 120

#

not are pubg mobail server ar also pubg lite

modern gale
#

Report them in-game. We cannot help you with that, @brittle hollow.

#

There are issues for Bangladesh players no information is available as of yet, @night cloak and @thin jolt. Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service in game.

#

I am sorry I have no idea. @radiant swallow. Maybe try it?

#

Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.

Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

storm flumeBOT
#

Hello, @rapid gyro!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

bleak finch
#

Hello anyone?

bold siren
#

Please do not tag the Community team members, @bleak finch.

How can we help you?

bleak finch
#

@neon patio

thin jolt
#

@modern gale I u plz tell me that why we getting higher ping suddenly after the log in issue? (Bangladesh)

bleak finch
#

I can't open my game without vpn

#

@bold siren

thin jolt
#

@bleak finch all the bangladeshi gamer e facing this promlem from last 2 days

bleak finch
#

Yeah

thin jolt
#

Before our match making was with Indonesians bt now suddenly after that issue we r facing Chinese nd Vietnamese....!!!

bleak finch
#

this game is just sucks 😤

bold siren
#

We do not know anything about the issue with Bangladesh players, yet.

bleak finch
#

wtf😂

#

they don't know nothing

thin jolt
#

@bold siren its been 2 days nd u guys don't know anything about that....!!!

bleak finch
#

it's just a free game that's why they don't care about it

thin jolt
#

@bold siren can u plz tell me about the match making thing of bangladeshi?

bold siren
#

Do not have discussions here, feel free to use #pubg-mobile & #chat.

Also, we are just volunteers here and have no contact with the Developer team. Contact the customer service in-game for further information.

bleak finch
#

then why this channel's name is pubgm - support??😂

thin jolt
#

@bold siren Sry fr that bt fr ur kind information..... We can't enter the game

#

So how can i report????

thin cove
#

Does one have to be platinum before they register with their team or before they announced PMCO

coarse scroll
#

@lime salmon help

blazing saddle
#

@leaden ether Self promotion or any kind of advertisment is not allowed. I suggest you go through #481193721560432670 and read the rules carefully.

#

@bleak finch About your query related to not being able to login in the Bangladesh region, it seems to be a problem of Internet Service Providers.
While there is no news of the game itself being blocked in the region, I suggest you try switiching to a better ISP.

normal flume
#

Hey guys, I got a pretty high end android phone but I keep getting frame skips eventhough I'm running Extreme. No matter what fps or graphics settings I use , it still happens. My ping never gets higher than about 40.
Help.

glossy sable
#

You have already been answered in #chat.

night cloak
#

Can anyone help me? I'm facing this problem last 3days

glossy sable
night cloak
#

Yes

#

@glossy sable this not only my isp problem.. all Bangladeshi user facing this problem

glossy sable
#

@night cloak Unfortunately, we don't know much more, as there's still no official answer.

normal flume
#

@glossy sable it hasn't worked, as mentioned in general chat.

night cloak
#

For this would our crew have to fly anywhere or just stay in our homes and compete?

normal flume
#

So yeah, anyways.
I'm running a somewhat high-end android device. When playing in any fps/graphics settings, including extreme and smooth, I'm getting mutliple frame drops every second or so. My Ping never gets any higher than 40, so internet isn't a problem, and I also never experienced this on my previous device (which was 2 years old).

#

@night cloak Fly

night cloak
#

Damn

glossy sable
#

@night cloak It has ended already, it was in Berlin.

#

@normal flume What exactly is your device?

normal flume
#

@glossy sable Samsung Galaxy S10 Exynos

blazing saddle
#

@eternal dew You should have atleast 5-6GB of free space in your device for the game to install sucessfully.
Once you free up space, go to device settings and force stop + clear data of Play store and try redownloading.
If it still gives the same error, try downloading from the official website.

night cloak
#

@glossy sable they posted a new one on their twitter?

glossy sable
#

Oh, this one is different, it's Crew Challenge.
You stay home for this one.

night cloak
#

Ohhh

#

Oh okay thanks

night cloak
#

so its the crew challenge and stay home or do we have to fly out just making sure

brisk comet
bold siren
#

Yes, @brisk comet.

normal flume
#

@glossy sable Any advice then?

latent widget
stuck cairn
#

Lost 80 points on sanhok

#

Makes sense

unborn halo
#

Bro i gained 101 points once and im trash

stuck cairn
#

Sounds like bronze🤮

night cloak
#

Hello. Why i cant login with twitter..

#

I was lanch my game and system log out of my profile, now i cant log in..

stuck cairn
#

Bc the game isn’t good anymore

night cloak
#

what?

stuck cairn
#

Do you know the password to your Twitter?

night cloak
#

sure i now

stuck cairn
#

Did your Twitter acc get banned or hacked ?

night cloak
#

lol im not cheater 😄

unborn halo
#

U cant cheat on twitter tff

night cloak
#

what u tallking bout, i just cant choice to login with twitter men

stuck cairn
#

Maybe it’s banned

night cloak
#

i have acc every time on twitter!

stuck cairn
#

Idk I’m no technician

night cloak
#

why banned? what u talkin bout

#

omg

stuck cairn
#

Idk dude

#

PUBG isn’t how it used to be

night cloak
#

f&ck this game as always

stuck cairn
#

Yeah I hear you😂

night cloak
#

i cant update vietnam profile , i lost 3 profiles

stuck cairn
#

Lost my s2 acc

night cloak
#

okey, thanks, good luck

stuck cairn
#

I got another acc tho

torpid elk
#

ı opened 8-9 case but 28/30

glossy sable
#

@night cloak Read again, I answered already, stay home for this.

@latent widget You can report bugs in game. For most of these small bugs, restarting the game is sufficient to fix it.

@EriCoCover#5692 It's a common issue for Twitter players on emulator.
However, it's emulator, not mobile, you should go ask your query in #emulator-support.
To gain access to it, you have to go to #504819353049628683 and react 🇪.
Also, watch your language, don't bypass bot moderation.
Have a look at the next paragraph, it concerns yourself too.

@stuck cairn This channel is not intended for discussions. If you do not require assistance, or if you're not sure about your advices, it is better to do not clutter the support channels.
You can discuss in #chat and #pubg-mobile.

@torpid elk Do you mean it stays on 28 even after the 9 openings?

torpid elk
#

yess ı m opened 9 case but 28 case

#

please help me

#

I'm opening a case, but the number does not increase

glossy sable
#

It means you had a Legendary item.
Your streak has been reset, it just doesn't show, but it's counting from 0.
You should be at 9 now.

night cloak
#

was just making sure sry @glossy sable

glossy sable
#

@night cloak No wworries 👍

jaunty ledge
#

Samsung Galaxy J2 Pro is compatible with the game?

glossy sable
#

Minimal specs are Android 5, 2Gb of RAM, and 2Gb of storage free for the game.
Now that 2Gb of RAM might not suffice, it is only minimal system requirements.
@jaunty ledge

jaunty ledge
#

So

glossy sable
#

Well because it does, good for you?
What exactly is your issue then?

#

Know that use of 3rd party apps like GFX Tools and other enhancement apps leads to a permanent 10-year ban.

jaunty ledge
#

im not using any app, it's completley vanilla

glossy sable
#

So what's your issue then?

jaunty ledge
#

Im just suprissed about how well optimized is the game

glossy sable
#

Glad to know.

#

Also you're very lucky to be able to run it with those specs.

fallow escarp
#

Is african server coming in 0.14 update?

vital sluice
#

We don't know , @fallow escarp. We will announce the patch notes in #news once we have it.

fallow escarp
#

Do you get info after the things are released or before

light trout
#

As soon as the info is released by the developers

rose violet
#

Pubg morale support my friends tryna invite me to a room, I accept but it says it’s closed?

worldly plume
#

What is the email to send pubg a video about a hacker?

drowsy pawn
#

Sir, I just purchased UC but it is sent to a wrong account which was 5136523032

sir, please help me the purchase was for Rs. 7,900/- that's a big amount, sir.

Please deduct from that account and send to 5231032524. Sir please whatever you require for doing it please do sir, I will fulfill each and every requirement for that please sir.

#

@formal sundial

worldly plume
#

What is the email to sene a video for a cheater to pubg he is crown 1 with 56 kd we are loosing a lot of points because of this bullshits

steady smelt
jaunty ledge
#

@steady smelt the matchmaking of FPP is pretty slow

steady smelt
#

it's weird because last season it wasn't like this, it was a lot faster i can get in any map in 2min max, now i can only play erangle and the minimum waiting time is 90secs

nova snow
#

@steady smelt maybe the rest of europe is still sleeping. You won't get 15 min wait time during peak hours

trim cove
night cloak
#

I am from Bangladesh i have some problem when i open pubgm it stuck on chacking update always same thing then i open my pubg m any solution plz

#

Do you use mobile data or Wi-Fi @night cloak?

night cloak
#

My Quick Scope Switch isn't working

#

Even if i have already enabled it

#

@night cloak If it isn't there on your screen. You'll have to either switch to a new layout or clear the game data.

#

@drowsy pawn If you purchased from midasbuy contact their support.

dry fractal
#

Where is the helmet thing in popularity ?

rugged cosmos
#

Hello, Was wondering if i can return my hacked pubg account linked to facebook back

drowsy pawn
#

@night cloak but there contact is just email and then I received mail from tencent support

rugged cosmos
#

ofc the guy linked something else like twitter

night cloak
#

Unfortunately we cannot help with that. You can try contacting customer service but it is issue from that social media so I don't think they can help you either.

rugged cosmos
#

but

#

what if he had access only to pubg account , i had authenticator code on facebook account

#

so both of us has access to login but how do i proof iam the owner

night cloak
#

@drowsy pawn Remember, midasbuy is not part of Tencent. They are just a 3rd party solution partnered with PUBG Mobile. You will have to email at midasbuy@skyblue.com for any concerns regarding midasbuy.

#

@rugged cosmos If you have access to at least 1 linked method, there is a chance to remove the other person.

rugged cosmos
#

how?

radiant swallow
#

WTF is happening in Bangladesh? Every player facing same problem. You are saying it is ISP problem. All games & website run well in 4G & WiFi without PUBGm. WiFi users facing same problem in Bangladesh

rare scaffold
#

@radiant swallow 2 of my friends can run the game without any problems and they are from BD, probably not a server issue

rugged cosmos
#

@night cloak Can you tell me how please.

junior crypt
#

My Facebook account got hacked and banned permanently. My PUGM account was connected to this account. I can’t get Facebook to allow we access to this account anymore. I paid over $800 on this game and now I can’t access it. Any help out there?

radiant swallow
#

@rare scaffold mention them, i'll talk with them

night cloak
#

@junior crypt complain facebook

hazy basin
#

Do Anyone have any idea About Jinxed I achievement? Mine is stuck on 27/30 even after opening crates regularly

vagrant onyx
#

@hazy basin you got legendary at 28 so its will stock
and your counter will rest to 0
but you will not know its was rest
( cause its say in a raw )
now you have to open 28 new create
and 2 more to complete it without getting legendary
and your achievement will count

hazy basin
#

@vagrant onyx Thanks a lot for this Info!!

stray apex
#

hello ,

I have taken part in world cup tournament and got 6th rank and won the oppo f9 pro . but after 30 days  I have no information about my phone . can you provide me where my phone is and when you will deliver it to my address .

PLEASE REPLY.

merry sandal
#

What tournament are you talking about?

narrow quiver
#

fendi is selling unusal hacks for emulator and you guys dont even react

#

you make the players play with hackers making gameplay unusal why do you do that shoppy.gg/@Fendi

#

look at that website what they are doing to the game

prime zenith
#

Damn why this keeps happening to me? And what is this this's the second time that I face this problem?
And yet I haven't got a solution for the first problem where i can't join a game and stay loading then server timed out I still face this problem sometimes

#

Please help solve these problems

spring void
#

@prime zenith Please read this channel's pinned messages for further information,

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
inland zealot
#

After repairing and reinstalling the game, still the game is crashing.
Nice👌

stray apex
#

@merry sandalhello ,

I have taken part in world cup tournament and got 6th rank and won the oppo f9 pro . but after 30 days  I have no information about my phone . can you provide me where my phone is and when you will deliver it to my address .

PLEASE REPLY.

merry sandal
#

Ensure you have enough free RAM before trying it again, @inland zealot.

#

What tournament is that, @stray apex?

prime zenith
stray apex
#

@merry sandal Pubg mobile World Cup Tournament

#

@merry sandal plz reply please

night cloak
#

Hello

night cloak
#

I need help about club open

teal remnant
#

how to get my clan back? the game gave the leadership to another player

night cloak
#

You will have to ask the new leader to return the position to you, @teal remnant.

stray apex
#

@night cloakhello ,

I have taken part in world cup tournament and got 6th rank and won the oppo f9 pro . but after 30 days  I have no information about my phone . can you provide me where my phone is and when you will deliver it to my address .

PLEASE REPLY.

teal remnant
#

I contacted him he did not respond @night cloak

night cloak
#

I'm afraid you've come to the wrong place, @stray apex. We, staff members are not affiliated with PUBGM, Tencent Games or their customer service. You will have to contact customer service in-game for that. Alternatively, you could try contacting one of the Community Team members here.

#

There's nothing else you can do, @teal remnant.

teal remnant
#

why would the game change the leader of the clan?

night cloak
#

Part of the plan to make clans active.

stray apex
#

@night cloakhow can i contact the real person who can help me

inland zealot
#

@merry sandal so I should free up ram then it would run perfectly?

night cloak
#

Like I've said, either contact customer service in-game or one of the Community Team members here, @stray apex.

zenith crown
#

@stray apex I think you should tweet on a big social media platform to get in contact quick or should dm them on twitter or Instagram regarding it...

stray apex
#

@zenith crownok i will try this

zenith crown
#

Yep you should try it once.. sad to know you didn't received your reward...

stray apex
#

@zenith crownnot only me all top 10 players didn't get their reward

zenith crown
#

@night cloak PMIT Group B When Team Announcement Will Be Update For Online Play-off ?

spring void
#

@stray apex did you send address to the email id in message?

jagged ingot
#

When will companions be avalible on pubg mobile

spring void
#

@jagged ingot they are in the beta so they should get added in the next update

haughty cypress
#

they've already been in beta before* @spring void

stray apex
#

@spring voidyes i have sended 20 days ago

jagged ingot
#

@spring void thank you i cant wait and how do u get in the bata for pubg

zenith crown
#

You should wait for more 10 days to be clear...

stray apex
#

@zenith crownohk

spring void
#

@stray apex ok, i hope you get your award but now take this chat to #chat

zenith crown
#

Coz it's take max 30 days just keep patients...

spring void
#

@jagged ingot look in #beta-news also keep in mind ios beta is full

stray apex
#

@zenith crown 30 days are gone they replied me after 10 days thats why i am saying that i have been sended them all details

zenith crown
#

Ok..

jagged ingot
#

@spring voidis bata for Android full

zenith crown
#

I got it..

stray apex
#

ok bye

zenith crown
#

😒😒😒😒

spring void
#

@narrow quiver report ingame not here several cheaters get banned every month it just takes time, also encouraging other players to spam will result in a mute

jagged ingot
#

I hate hackers i like to play far with out hacking

spring void
#

@jagged ingot read my previous reply, also continuing this chat here will not help at all go to CS ingame or take your conversation to #pubg-mobile

#

@jagged ingot no idea about android

night cloak
#

We do not know, @zenith crown.

zenith crown
#

@night cloak How can i apply for a cc coz I'm a pwk member...

storm flumeBOT
#

Please refer to FAQ 7.2 in #481198147478224896 for further information, @zenith crown. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

jagged ingot
#

I deleted pubg downloaded beta pubg and logged in my account for pubg with my Facebook and it made me start over does that mean I lost my account for pubg non beta version

#

I really hope i didnt loose my account

novel star
#

beta and global is different

night cloak
#

nice full squad cheater with high jump pubg is the best game 😡

jagged ingot
#

@novel star ok thats good

prime zenith
novel star
#

read the pinned message, there a fix for that

prime zenith
#

I read it

#

This problem happened 1 hour ago too

narrow quiver
#

@night cloak they aint gonna band be sure about that

#

cause they don't give a damm

night cloak
#

yeh 2 time they have skin they pay on game and dont wory come use cheat and dont get banned

#

i report all them but they dont banned

#

they have above 20 kill rate

narrow quiver
#

@haughty cypress lets have a look here please

#

this was what i talking about

night cloak
#

i dont think this sheet game update anti cheat for ban this noobs in new update game

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

patent urchin
#

Idk if this is just me but every time I play pubg while In a discord vc the game always freezes up especially when a car passes by or I get inside one

night cloak
#

@rugged cosmos Did you fully recover your Facebook?

untold topaz
#

Hey if i become conqueror in duo and squad the reward which i get will it be both reward like 2k frag for squad conquror and duo 1k so will i get both if i reach in it

night cloak
#

@untold topaz Nope. It's one time.

#

Oh gawd

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

untold topaz
#

@night cloak thanks for helping gorgeous

night cloak
#

@untold topaz awaupink

humble mountain
#

Your game is too bad whenever i started squad erangel my game stucks on lobby and i have to restart it this loses my rank now fix this otherwise i will stop playing the game and tell my friends also to stop it

night cloak
#

@humble mountain When you see that it stucks for 20 seconds, quickly restart the game without waiting any further. This might save you.

humble mountain
#

@night cloak okay i might try it

celest harness
night cloak
#

set dns @celest harness

celest harness
#

@night cloak in Bangladesh, everyone game is stuck in loading screen..

night cloak
#

@celest harness try deleting then redownloading the app

kindred acorn
#

How do I get to conqueror?

stray apex
#

@night cloakhi

night cloak
celest harness
#

@night cloak I tried it already, but it's not working... Not only me facing this problem, everyone facing same problem...

cloud wind
#

Why i got this

#

I had played a match fairly 😥😥

night cloak
#

@celest harness This is difficult, you'd best contact TenCent's customer service then

cloud wind
#

I had contact then but they haven't answer that's I am here

night cloak
#

@cloud wind It is to do with your connection not cause you cheated. You are not blocked, just have connection issues

cloud wind
#

Ohh I thought someone report me

storm flumeBOT
#

Please read this channel's pinned messages for further information, @cloud wind:

  • Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
  • iOS: Click the channel name and select Pinned Messages located at the bottom.
  • PC: Click the pin icon located in the top-right of the channel.
night cloak
#

@celest harness check your DM. I have sent a Facebook link. Which will show you possible solutions, by which you can enter the game. It's temporary solution!
And the solution is only for mobile users!

celest harness
#

@night cloak how do I contact with Tencent customer service???

cloud wind
#

Thanks for suggestion guys finally I can open it

celest harness
#

Thank you!

night cloak
#

@celest harness Via PUBGM website, they'll be able to help you.

#

@cloud wind You have to be careful! If you get this temporary ban continuously, you may get 10 years ban.

night cloak
#

@celest harness Several people from your region is facing the issue. My suggestion is, call your ISP and ask them if there is any issue or changes made. They know it better than anyone.

wooden raptor
#

Do we get survival rating if we get disconnected mid game?

blazing saddle
#

No @wooden raptor

#

You do not get any positive points if you exit mid game/after the plane has landed. @wooden raptor

wooden raptor
#

I don't mean exit to lobby i mean if my internet gets disconnected mid match

worthy mica
#

@blazing saddle
I have probable please help me

blazing saddle
#

@wooden raptor If you stay AFK/disconnected/exit the game mid game, you do not get any positive points (the kill ratings or survival ratings are not counted)

storm flumeBOT
#

Hello, @worthy mica!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

worthy mica
#

@blazing saddle
Hello sir.I would be very grateful if u give this message importance.
My In game name AlphaBhavesh
Charecter Id 5318861084
This account has not been active for few days as i wasn't given my time in this account.
I don't know how?But my clan's leader was me and i got my leadership to another person because of pubg mechanicals problem.I not done anything to get this problem then how it happened?
So please try to get me leadership of the clan back.If u guys done it then u guys can't understand how happy i will be and i will be very thankfully.
MrBhaveshYT

night cloak
#

Hello guys

#

I need help fast as possible please

worthy mica
#

@night cloak don't disturb please

night cloak
#

Someone hacked my account

blazing saddle
#

@worthy mica Clan leadership is transfered to the most active member of the clan if the leader of the clan is inactive.
This is a new system that has been implemented since the previous major update.
Unfortunately, we cannot help you with that, but you can contact the ingame customer service for further assistance.

worthy mica
#

@blazing saddle tag him

#

@blazing saddle

Which whice details give to in game service for my clan leadership back.

blazing saddle
#

@night cloak Social media account security is your own responsibilty.
Giving out account details or having poor security for your account is not something for which the game authorities can be held responsible.
It is advised that you immediately change your social media account password or if you have lost access to it, then contact the social media support pages as soon as possible.

#

@worthy mica Just contact them with the problem with complete details like your ingame character ID, Clan name, Date it was created etc.

worthy mica
#

@blazing saddle ok thanks for helping.

night cloak
#

@blazing saddle my Facebook account I never share it and have it from 10 years and nothing happened

#

I lost it and I even don’t know how he hacked my account

#

I contact with pubg support in the game , but they don’t help

solid inlet
#

any action on hacker , not a single game find with out hacker in emulator

blazing saddle
#

This is not something we can help with. If you want access back to your facebook, contact the facebook support, @night cloak

night cloak
#

If the hacker have iCloud account, I give him my account

storm flumeBOT
#

Hello, @solid inlet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
#

Facebook support don’t helped

storm flumeBOT
#

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

night cloak
#

I have opened a case against Apple and Facebook already . I can get money from that but I want my account

blazing saddle
#

@night cloak Did you have a second login method linked to your account?

night cloak
#

Yes I have iCloud

#

But I can’t login because the hacker change to Vietnamese version

misty tendon
#

I need to know how to unlink some one joined my account !

blazing saddle
#

If that is the case, I think your account is lost. Because once you login the game in VN version, there is no way to get it back to Global version.
As far as I have the information, they have a support system in the VN version for people who face similar issues. So you can try logging in via the VN version and file a transfer ticket.
@night cloak

night cloak
#

The game want know exactly Day I played pubg , how can I know , I just started in season2

#

@blazing saddle

blazing saddle
#

@misty tendon There is no known way to unlink an account once linked.
You can request the ingame customer support for it, but it takes time so it advised that you be patient.

night cloak
#

If I get it back the game will help me back to global

misty tendon
#

@blazing saddle pubg support in game is about bots and no one help me just articles only and always says that no way to unlink any account i need to stop this man from joing my account i have the full information of my account and he stolen it how can i do for this issue

worthy mica
#

@blazing saddle
I am trying many time but every time bots are reply.
This to bad for us

blazing saddle
#

They reply within a few hours to a few weeks. Be patient. @worthy mica @misty tendon

worthy mica
#

Ok sir

misty tendon
#

They told me “cant unlink any account

worthy mica
#

@misty tendon be patient.

misty tendon
#

If they helped iam not gonna talk to u sir

blazing saddle
#

Well, then you can't. It is how they said. We cannot help you any further, @misty tendon.
They usually respond to unlinking requests if the reason is valid with proofs.

worthy mica
#

@blazing saddle
I'm very patient.
But 15 day gonna but steal don't have my problem proper answer.

#

@blazing saddle
Sorry for disturbing.
But I have every proof and screenshot.
I am old leader of my clan.

blazing saddle
#

We cannot help you with this. This is an issue which only the ingame customer service can help you with.
We just provide technical help with client sided issues. @worthy mica

worthy mica
#

@blazing saddle can you please talk in Hindi. Because my english is not good.

#

Ok

#

@blazing saddle ok sir I'm contacting to in game service.

Thanks for helping.

I hope you are day go good.
Have a nice and great day.

#

Love from India 🇮🇳

night cloak
#

@night cloak You can get an idea when did you start playing the game by looking into first app installation date. Can be found in play store > account > purchase history.

worthy mica
#

@night cloak any solution for me.
Regarding my clan leadership change.

night cloak
#

@misty tendon Accounts can never be unlinked unfortunately. Your only recourse is to revoke the access, if you find it necessary.

#

@worthy mica Just because you created the clan, doesn't mean you own it. If you think that, PUBG is not the game for you. Clan leaders has responsibility toward their clan. If they cannot contribute, they have no right to lead a clan. Incase you are inactive, you can promote someone who's active in clan and trusted. For now, you can negotiate with the current leader. If that doesn't resolve the issue, you can stay as member or leave the clan to create a new clan.

#

@night cloak

#

Yes?

#

I use iPhone can’t know welche say I started pubg

worthy mica
#

@night cloak your replying style is good but new leader is to rude.
When my old clanmate invite him to lobby for discussion about this matter than new leader using bad words for me and my clanmate.

open hare
#

Only updates

night cloak
#

If can’t open my account impossible know welche day I played

#

@night cloak On iOS, it's even more easy. Go to app store > account settings > purchase history.

open hare
#

Please do something for me

misty tendon
#

@night cloak how to revoke access from the hacker account ?!

night cloak
#

I will try

craggy blade
#

While playing pubg if a chat head of messenger app appears and I chat to the person on messenger(chat head) will this count in third party application? @night cloak

night cloak
#

@worthy mica They are the leader now, it's their choice how they will react. If you don't like it, you can ask your clan members to leave the clan so you can create a new clan with them.

#

@night cloak they show me 29 jun 2018 but I’m playing from S2

#

@misty tendon Can you tell me which account you've access and which social media the so called hacker added?

craggy blade
#

While playing pubg if a chat head of messenger app appears and I chat to the person on messenger(chat head) will this count in third party application? @Bethany

night cloak
#

@craggy blade Nope, you're safe. 😉

craggy blade
#

@night cloak Thanks for supporting 👍

night cloak
#

@night cloak Season 2 started on 14th May and ended on 21st August, so it should be right.

blazing saddle
#

@nocturne solar Regarding the query asked in #media, it is a scam and the personal info is used to gain access to the game account.

night cloak
#

Yes thanks @night cloak

#

I already send to pubg support just this question they said need answer

steady prism
#

guys. customer service wants a proof that the account is mine. they want receipt payment but it's korean is it okay?

blazing saddle
#

Any kind of proof which is enough to prove that the account is your will be accepted, @steady prism

#

Mainly proofs like transaction history and emails, etc.

hazy tapir
#

@blazing saddle can I get the link server?

storm flumeBOT
hazy tapir
#

@storm flume (●´з`)♡

night cloak
#

@hazy tapir (●´з`)♡ 😱

hazy tapir
#

@night cloak(づ ̄ ³ ̄)づ

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

worthy mica
#

@blazing saddle
I just want is it possible I can get back my clan leadership. Otherwise I leave it.
By the thanks for your help.
You always replied good and positive way.

And @night cloak is to rude. His reply was to aggressive.

blazing saddle
#

Please be respectful towards staff members.

worthy mica
#

@@blazing saddle
Please tell me is it possible I can get back my clan leadership?? Otherwise I can leave it.
By the way thanks for your help.
You always replied good and positive way.

blazing saddle
#

You can ask the ingame customer support. I'm sorry we cannot help you in anyway regarding this matter, @worthy mica

glossy palm
#

I have issue pubg mkbily

boreal dragon
#

@night cloak

night cloak
#

yes?

boreal dragon
#

can you come to pm

night cloak
#

You can state your issue here.

boreal dragon
#

i can't that's why i ask you

night cloak
#

Is it related to account suspension or hackers?

boreal dragon
#

its about account

#

but i want to ask something

night cloak
#

What is it?

boreal dragon
#

just accepted my request for sec then you can unfriend me

#

just read the msg i cant type that msg hear

night cloak
#

Go ahead. Dms are open.

#

I have proof video and screen shot of hacker where do I submit it

#

Because the hacker had antiban no use to report in game I tried multiple time

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
#

Can i connect Facebook + Twitter + Gmail

#

Yes

#

i mean to 1 account

#

Connect Facebook + Twitter + Gmail all to 1 account

glossy sable
#

No, you can only have 2 social media accounts, @night cloak.

night cloak
#

can i disconnect 1 of them ? i have Gmail and Facebook connected to my account, i want to replace Gmail with Twitter is that possible

#

2 social media accounts maximum@night cloak .

misty cedar
#

How is season rating calculated? 🤔

glossy sable
#

No, you can't unlink accounts, @night cloak.

nimble hull
#

question about registration in pmco sea wild card they said region is error im from philippines and the error says invalid parameter but if i change the region it is fine can you please assist me?

#

this is region is error ... im from philippines i check the location they said we are beling tto sea wildcard

blazing saddle
misty tendon
#

@night cloak facebook my account and gmail hacker account

normal flume
#

Running a Galaxy S10 with good internet, 75% of my storage free, but getting skipped frames on every graphics and fps setting I try. Extreme fps works as it should, except for this issue.
Didn't have this issue in my older phone, which had half the specs that this device has. Any ideas?

night cloak
#

Any solution for this issue? It says client error in login screen.

#

Even after reinstalling the game the issue persists.

glossy sable
#

@normal flume You have already been answered.

Did you switch from data to wifi mid-game, @night cloak?

night cloak
#

Yes

#

There is a power cut here and so i have to switch from wifi to mobile data.

#

@night cloak thats why

glossy sable
#

Unfortunately, that's what caused the suspension.

night cloak
#

I don't know what caused the issue. This happened like 5 times since the last 3 days.

glossy sable
#

Changing the network source mid-game changed your IP, which was counted in as cheating.

hazy phoenix
#

@glossy sableso if i change from data to wifi or vice versa can i get a 10 year ban?

night cloak
#

But, if the WiFi is off for some reason. Does tencent mean i have to stop playing untill the power comes?

hazy phoenix
#

@night cloakthis happens to me too

night cloak
#

This is annoying.

hazy phoenix
#

It wasnt before

night cloak
#

Right. It started happening since the last update.

hazy phoenix
#

@night cloakyes

glossy sable
#

Yes, since 0.13.0 the cheat detection system is more sensitive.

hazy phoenix
#

But thats unfair

novel acorn
#

Is there anyone else who help me

glossy sable
#

Wait hold on

#

Did you play on the Vietnamese version of the game, @night cloak?

novel acorn
#

Can you help me @glossy sable

night cloak
#

@glossy sable new update pubg mobile has anti cheat powerfull ?

glossy sable
#

What is your issue, @novel acorn?

night cloak
#

i dont have issus

glossy sable
#

@night cloak More sensitive, yes.

spark agate
#

I am unable to spectate anyone , I don’t even have allow spectators option in settings

novel acorn
#

@spring void My account banned without any reason

night cloak
#

pls update anti cheat for aim hacks

spark agate
hazy phoenix
#

@spark agatemaybe they disable it from there settings

night cloak
#

all enemy has no recoil and high jump and speed car

glossy sable
#

@novel acorn There is always a reason.
Send a screenshot of the message you get so we understand better.

spark agate
#

@hazy phoenix there’s no option for me

spring void
#

Please contact customer service ingame we dont provide support for banned accounts

novel acorn
#

@glossy sable Wait

night cloak
#

@glossy sable new update has anti aim hack ?

hazy phoenix
#

did u scroll down and witness carefully? @spark agate

novel acorn
#

@spring void I always trying but i dont get any respong and send mail to alll pubg emails from pubg community i dont get any response or replu

glossy sable
#

@night cloak Cheat detection systems aren't that simple, unfortunately.
You can always report cheaters.

novel acorn
#

Reply

spark agate
#

@hazy phoenix yes

hazy phoenix
#

@spark agatethen i dont know bro

glossy sable
#

@spark agate Scroll down again.

novel acorn
spark agate
#

Thing it should be present right below the royal pass option

novel acorn
#

@glossy sable give me reason

glossy sable
#

Weird enough, @spark agate. Log out, and use the repair option on the log in screen.
Save your controls as they might get reset

spark agate
#

@glossy sable will try this

novel acorn
#

Pubg Id:-5193517415
Pubg name:-LEONシLucky @glossy sable please check

#

Whats my problem

glossy sable
#

@spark agate 👍

#

@novel acorn Are you on mobile or emulator?

novel acorn
#

Mobile

glossy sable
#

Okay.

#

The thing is, that message is pretty unprecise.
It states you broke rules.
Be aware that any use of unauthorized 3rd party app such as GFX tools can lead to a ban.
Teaming up with cheaters is also counted as cheating.

spark agate
#

@glossy sable still the same after repair . Do I need to be on higher tier to spectate

#

I just returned to game after a long break

glossy sable
#

@spark agate Not as I know, what tier are you on?

novel acorn
#

@glossy sable i know very well because i read about this things on pubg website but on that hacker is auto matching with me and i dont who was that person

spark agate
#

@glossy sable in bronze

novel acorn
#

Tell me why....????

glossy sable
#

@novel acorn So you played with cheaters?

@spark agate I see. It might be this, then... Although I'm not sure about it, seems strange.
Try reinstalling the game if repairing didn't work.

spark agate
#

@glossy sable tried that already

glossy sable
#

You reinstalled the full game, and it's still the same?

spark agate
#

@glossy sable yes

novel acorn
#

@glossy sable no that player is in automatching and i died after landing on bootcamp just after 2 minutes

#

But i was not playing with hacker ohkkk Got it and i plays pubg in a very honest manner ohkkk

lilac minnow
#

I cant play game while using wifi .why?

glossy sable
#

So what's the matter then, @novel acorn?
Not sure to understand what you mean.

#

@lilac minnow You're from Bangladesh, right?

novel acorn
#

My account was banned without any reason and if any reason so i didnt know whats the reason behind my account banned

#

Thats why i am here to. Ask for help

glossy sable
#

@spark agate Now that's really odd.
Unfortunately, the only thing you can do is to report it to the in-game Customer Support. You can send them the screenshots.
Be patient, it might take days and up to weeks for a human to answer.
You can also use #555492558428700682, read the pinned message there.

#

@novel acorn That's all the information I can give you as the message itself is not precise.
Use the File Claimbutton to get to the in-game Customer Service, that's all we can tell you.

night cloak
#

Can I share hacker clip with pubg??? and get their account banned if I show clip

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

night cloak
#

I had 3 hackers in one India bonus Challenge match :(

novel acorn
#

I always try for 2 to 3 days continuously but i dont get any respond from human because all the message send by bots not human thats i am on discord for human help and i also file claim button but its not working and i spent my 1 year on pubg😰😰😰😰

night cloak
#

i noticed that the clan im in have a racist name how do i report it?

silk crow
#

Hello any one know when pubgm gonna fix the underground glitches in gergopool and school apartments and more?

haughty cypress
#

just report the glitches and be patient @silk crow

silk crow
#

Many players doing the glitch and kill.

#

Ok @haughty cypress

novel acorn
#

@silk crow Yeah you true and i banned for 10 years without any reason

night cloak
#

I died through that Georgepol (containers) warehouse glitch

silk crow
#

@novel acornlol u r doing that glitch?

night cloak
#

opponents used it intentionally 😭 I lost a lot of points

#

nice

novel acorn
#

@silk crow no i have never try any glitches or bugs but i want to play only rush game on boot camp and paradise thats why i didnt want to try glitches

worthy mica
#

I need help
!help
Anyone can solve my problem.

novel acorn
#

@worthy mica whats the problem

silk crow
#

Bro i am telling the thruth.
Here no one gonna help in ban account.
Here only they solve the normal problem s. U just claim the file and keep messageing them. @novel acorn

worthy mica
#

Hello sir.I would be very grateful if u give this message importance.
My In game name AlphaBhavesh
Charecter Id 5318861084
This account has not been active for few days as i wasn't given my time in this account.
I don't know how?But my clan's leader was me and i got my leadership to another person because of pubg mechanicals problem.I not done anything to get this problem then how it happened?
So please try to get me leadership of the clan back.If u guys done it then u guys can't understand how happy i will be and i will be very thankfully. @novel acorn

haughty cypress
#

@worthy mica message in game support for that

worthy mica
#

@haughty cypress ok

#

@haughty cypress can you tell me. Is it possible I can get back my clan leadership.

I just need my answer.

silk crow
#

@worthy micano
He have to give

worthy mica
#

@silk crow how are you??

silk crow
#

Or he have to ofline as u
And the most active clan member get that

night cloak
#

why do we have this pubg discord server when y'all can't even help??!!

silk crow
#

Leadership @worthy mica

haughty cypress
#

@worthy mica its possible

#

@night cloak for fun

night cloak
#

no ty

worthy mica
#

@haughty cypress
Thanks for helping.
Have a nice day.

Love form India 🇮🇳

novel acorn
#

@silk crow i always try continuously 3 to 4 days i didnt get any respond from pubg this is not fair and i spent my 1 year on pubg

night cloak
#

OHH

silk crow
#

@novel acornyes me also spend 1 year and some money in this bug full game. But i am feeling sorry for you bro.

lilac minnow
#

@glossy sable no i am from India

novel acorn
#

@worthy mica so there is no chance to open your account before giving days

lilac minnow
#

I can not play game while using wifi

novel acorn
#

@silk crow and dont nothing i want my account get back

worthy mica
#

@novel acorn are you indian

novel acorn
#

@worthy mica yaaaa bro

ripe kestrel
#

Anyone here to play

#

Pubg

night cloak
#

nop

lofty trail
#

@night cloak help me, please

worthy mica
#

@novel acorn why not you talk in Hindi or other Indian language.

silk crow
#

@worthy micano here only English this is a pubgm rule

night cloak
#

This isn't "Hindi" language chat

novel acorn
#

@worthy mica because is there everyone talk in english thats why i always talk in english

lofty trail
#

Nice English tho

night cloak
#

😂😂😂

lilac minnow
#

@novel acorn help me ...i cant play pubg while using pubg

worthy mica
#

@silk crow @novel acorn
You guys helping everyone.

Are you mod in this server.

lofty trail
#

@night cloak hey, can you help me a bit

silk crow
#

@worthy micanope

novel acorn
#

@lilac minnow what how is that possible

silk crow
#

@worthy micawe just help brothers.

lofty trail
#

Dude is any staff free to help me

night cloak
#

How may I be of assistance?

lofty trail
#

Sheth, my game crashes every time, how can I fix it

novel acorn
#

@worthy mica No i am always like you on this chat

worthy mica
#

@novel acorn @silk crow OK bro

lilac minnow
#

@novel acorn i dont no but rarely it works mostly it does not work

night cloak
#

There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and dataevery once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem. It can also be caused by thermal throttling, @lofty trail.

#

I would appreciate if conversations can be held in #chat.

bold siren
#

Avoid having discussions here, you can always use #pubg-mobile & #chat.

lofty trail
#

I don't know what's the problem but it crashes while I'm in a match and it crashes after my match finishes too :"( @night cloak

novel acorn
#

@lofty trail just clear data from smartphone setting

lofty trail
#

my device is a Motorola G5+ with 32gb internal and 3.6gb ram

novel acorn
#

@lilac minnow @lilac minnow just clear alll cache from mobile settings

lilac minnow
#

@novel acorn can you help me or not

night cloak
#

Try all the methods I've suggested, @lofty trail.

#

Guys I cannot get a google gift card from Paytm I want help
can I know how to fix it.
P.S live in India

lilac minnow
#

@novel acorn i cleared it already bro still it does not work

novel acorn
#

@bold siren please help me

lofty trail
#

@night cloak hey I do have a few movies worth 3 gb in my device internal, Shall I try moving those to a SD card and then clear all the storage in internal?

night cloak
#

Could you provide a screenshot, @night cloak?

#

That would be smart, @lofty trail.

lofty trail
#

Okay, thanks :-) cya

night cloak
#

It is stuck on saying processing

lilac minnow
#

Can anyone help me @everyone

novel acorn
#

@lilac minnow what next

lilac minnow
#

Earlier is not solved yet

night cloak
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Can antone help

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What's the issue, @lilac minnow?

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I need you to provide a screenshot, @night cloak.

lilac minnow
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@night cloak my game is not working while using wifi

night cloak
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Could you elaborate?

lilac minnow
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@night cloak i am using jio private net ,all apps are working but only pubg shows that no Internet connection. How?

night cloak
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Perhaps you could try using a different Internet connection.

lilac minnow
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@night cloak i am in hostel there is no other connection here... Jio private net gives a very good Internet connection .thats why i use that connection

novel acorn
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@lilac minnow go on manager than network management than click on pubg after than click on access data or wifi thats the last chance

lilac minnow
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@novel acorn both are enabled already

novel acorn
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@lilac minnow so uninstalled pubg than install again

lilac minnow
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@novel acorn i tried it already but problem still remains

blazing saddle
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@lilac minnow Make sure your data usage ain't restricted.
Try the solution in faq 1.4 in #481198147478224896.
Even I use Jio network and I avoid playing the game even with a high speed plan because the speed is not enough to load the game. If the above solution doesn't work you'll have to change your ISP or switch to a better network.

novel acorn
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So i dont know whats the problem because it also depends on smartphones settingg

worthy mica
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@blazing saddle
I am using jio.
In evening time ping was 900.
How to solve.

blazing saddle
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The problem is, 90% of the times, the quality of internet connections. There are a considerable number of Jio users and hence it affects the speed it provides.

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@worthy mica Switch to a better network.

worthy mica
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@blazing saddle ok sir.

novel acorn
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Switch off alll internet connection fromallll your apps and the ping increased by 5 to 10 not whole

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It also depends on network Connection or provider

blazing saddle
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Try not to clutter this channel. I understand you are trying to help, but multiple people providing help can confuse a person.
Make sure you go through the support guidelines in the pinned message, or if you want I can DM you the guidelines, @novel acorn

worthy mica
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@blazing saddle is it devices matter for ping issue

blazing saddle
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Ping depends on the Internet connection strength, the region of the teammates you are playing with, server load and even at times a problem with the game client, @worthy mica

worthy mica
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@blazing saddle ok sir

lilac minnow
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@blazing saddle i tried 1.4 faq but it does bot work

blazing saddle
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Then you have to switch your Internet service provider and move on to a better network. Preferablly play the game on high speed WiFi networks, @lilac minnow.

inland zealot
#

Please help anyone
Each and every match my game stucks and returns to home screen. Happens every match
Help
From day before yesterday I am asking but no is replying.
@night cloak
@rare scaffold

lilac minnow
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@blazing saddle it will provide very high speed all apps are working very well but only pubg is not working

worthy mica
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@inland zealot bro tag mods and say your issue

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@lilac minnow he was offline bro

lilac minnow
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No one is able to help @everyone

worthy mica
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@inland zealot @lilac minnow
Slide left and see who is active than tag him

distant ridge
#

My game is opening in 25-30 seconds but unable to match due to loading screen glitch in each and every match, even if I can't spectate my friends due to loading screen glitch. Kindly fix this my internet speed is 30 mbps

scenic estuary
#

I got banned for teaming up with cheating player.
My ID is 573106872.
I requested to give me my tier rating back. How can i know that if my teammates are hackers or not but from now on i will still ask everyone i team up with if he/she is a hacker or not but please give me my tier ratings back.

#

I got banned for teaming up with cheating player.
My ID is 573106872.
I requested to give me my tier rating back. How can i know that if my teammates are hackers or not but from now on i will still ask everyone i team up with if he/she is a hacker or not but please give me my tier ratings back.

torn ruin
#

My account has been hacked what should I do?

storm flumeBOT
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Please refer to FAQ 2.9 in #481198147478224896 for further information, @scenic estuary. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Hello, @distant ridge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

distant ridge
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Not getting solution after reporting @storm flume

night cloak
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What loading screen glitch are you referring to @distant ridge?

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Contact that social media support. We can not help with that unfortunately @torn ruin.

distant ridge
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Unable to enter a single match and everymatches my loading screen stucks after having high speed internet.

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Unable to enter a single match and everymatches my loading screen stucks after having high speed internet.

night cloak
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Of course speed of internet is also a factor but still it doesn't matter if you have high speed internet.Try switching from WiFi to cellular data and vice versa and let's see if it works @distant ridge.

barren crystal
#

Hello I'm from Bangladesh and in here we all can't login into pubg mobile. We have to use vpn to login please help me in this topic. Thank you

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@night cloak can u help me??

night cloak
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That issue is known. But currently we are not aware of the solution. You may try playing from cellular data and see if it works @barren crystal.

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Game lagging

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Any solution

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High ping issue @night cloak?

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Nope bro.Something else

distant ridge
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@night cloak my internet speed is 20mbps

barren crystal
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@night cloak i try all the way but it stuck in loading screen. I have to use vpn for login..

night cloak
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As I said it's fine if you have 500kbps speed too. Try switching your connection from WiFi to cellular data. That might help @distant ridge.

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I see @barren crystal. Is there any possibility that game is banned in your region?

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Maybe it is lagging because of your device @night cloak? Try clearing background apps all processes running in the background that might help early in the game. But I am afraid that it will still lag in mid-game.

barren crystal
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@night cloak no possiblity for ban brother.

night cloak
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understood. Will let you know if I get any more information about that.

normal flume
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@glossy sable My question has not been answered and my issue has not been resolved, otherwise I would not have posted again now would I? Clearly I haven't had my issue fixed. Want to give me some advice instead of abusing your mod power and shutting me down?

#

Running a Galaxy S10 with good internet, 75% of my storage free, but getting skipped frames on every graphics and fps setting I try. Extreme fps works as it should, except for this issue.
Didn't have this issue in my older phone, which had half the specs that this device has. Any ideas?

barren crystal
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@night cloak thanks for the help 💕

night cloak
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I’m ACE I played 5 matches got the parachute as well, but not this

normal flume
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@night cloak you get it at the end of the season I believe 😊

modern gale
#

Have any question related to PUBG MOBILE? Ask your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game.

Please note that we are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak
#

is it possible to unlink your Facebook from your pubg account without actually deleting your pubg account as well. Just considering deactivating my Facebook but don’t want to lose my PUBG info

bold siren
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You cannot unlink linked social media accounts, @night cloak.

vivid terrace
#

I need help

night cloak
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@bold siren and @night cloak you can in fact unlink them. It’s more of an issue of whether data would remain.
Can’t see much on the net but I would think if you linked via another way eg Game Centre the removed Facebook data may retain. Buuuuut I’m not from TenCent soooo wait for actual advice

storm flumeBOT
#

Hello, @vivid terrace!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak
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@night cloak my Game Center is also Linked but when I log out and log in using game centre it just creates a whole new account

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@night cloak fair enough. In that case this would be interesting. I did a quick google search and couldn’t find much in terms of the data. Just ways to unlink accounts.

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@night cloak my advice would be to contact Pubg Mobile customer service. There they can assist you. It’s done via the app/game settings (see #481198147478224896 ). Sorry I can’t much more help but maybe check back here to see if a moderator knows more

bold siren
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You will still be able to login with your second linked account but it is not possible to unlink an account from the game, @night cloak.

vivid terrace
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5 days ago my friend applied some third party apps and hacks on my Pubg account 😭 thats why my account got ban for 10 years. Can i get last chance??
i will never give my account to anyone else.
Sir I have invested a lot of my time and money on that account.
Please help me out 🙏🏻
I just want my account back 😭

bold siren
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We do not deal with banned accounts here, @vivid terrace.

night cloak
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@night cloak @bold siren thank you both

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@night cloak all good hahah

vivid terrace
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What do I have to do to get my account back?

bold siren
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There will be less chance for you if have used any kind of cheat but press on the option File claim, @vivid terrace.

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Basically, you cannot get your account back.

mellow echo
#

My game getting ramson freeze

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An throw me back to home . please fix this issue

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Ramdom*

vivid terrace
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Which options will i have to press?

bold siren
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Clear some cache from your phone, force stop the game and restart the device, @mellow echo. Also, lower your graphics.

mellow echo
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I have never faced this issue before..but from past 4-5 days I'm facing this issue

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Done with client repair.. nothing happened

night cloak
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@mellow echo Does it show any message when it kicks you out to home screen?

mellow echo
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No

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It just get freeze for 5-7sec

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And then kick me out of the game and bring me to the home

gloomy olive
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Hope I'm not stepping on any support toes here as you're already being talked to.
I had a similar problem in the beta @mellow echo - game would freeze and kick me out. I could re-enter matches but it tended to crash out again once it started failing.
The first stage of repair didn't work (not did a reinstall) but re-initialising (repair step 3) did. Not sure if you've tried that or not. Requires downloading maps and updates again. I didn't lose my customisation of controls, pick-up, sensitivity but might be worth screenshotting them all in case.

midnight needle
#

I am having an issue where I can’t buy UC because it says transaction didn’t go through due to security risk

mellow echo
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@gloomy olive I'll try

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That one where i have to download the maos again??

midnight needle
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Help me

mellow echo
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@gloomy olive or can you send the screen shot ?

midnight needle
#

Help me please

gloomy olive
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Yes, it's the only one which worked for my problem @mellow echo . No point having screenshots of my custom settings. Just tick the bottom box on the repair screen and everything else will be selected at the same time.

midnight needle
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😞

mellow echo
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@gloomy olive the last one?

worthy mica
#

@blazing saddle
Is it possible.
Can i my FB account disconnect and add my other FB account.

night cloak
#

pubg anyone