@pearl perch bhai got banned today for no reason ye kya chutiyapa he
#questions
viral ruin
torpid storm
@viral ruin no talking hindi.
pearl perch
Tera to naam hi pure hacker hai shortform hai be 😂
pale falcon
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @viral ruin.
storm flumeBOT
Please do not use any other language aside from English in this channel, @torpid storm. Refer to #482111832669159445 for language channels.
Please do not use any other language aside from English in this channel, @pearl perch. Refer to #482111832669159445 for language channels.
pale falcon
Please avoid repeating this any further, @viral ruin.
torpid storm
@pale falcon OK I understand but help me first?
pearl perch
@melanie I got 11 hackers in one single game, using jump bot, aimbot, esp and what not, in a SINGLE GAME . Please do something slight_frown
viral ruin
@pale falcon i always get reply from bot how can i expalin them the problem
pale falcon
Please follow the process above or refer to the pinned message, @pearl perch.
pearl perch
Am I supposed to play or just keep reporting?
pale falcon
You’ll have to remain patient, @viral ruin.
pearl perch
It'll take eternity to report all of them
pale falcon
Please keep reporting them, @pearl perch. That’s the most efficient way.
torpid storm
Again, anyone is here?
pale falcon
This is so that the security team will have the game data necessary to take action.
torpid storm
For help I purchase with my own money.
pale falcon
Please avoid having discussions here, @pearl perch.
pearl perch
It's not a discussion. I want pubgm to do something, If you can't remove hackers, then atleastake separate lobbies for players above 30 level.
So we dont face new account hackers
That's the most effective thing to do
pale falcon
You’ll have to follow the processes above, @pearl perch.
The message that was pinned by a community team member.
sterile mango
@pale falcon so only we can do is , we just keep playing and againts the same cheater and we reported again ? it's working ? our rank minus and minus lol
pale falcon
Please avoid interfering when staff are available, @sterile mango.
sterile mango
okay thanks
pale falcon
You won’t always be against cheaters, @sterile mango.
night cloak
How can i find the guys i killed in game? I just met two guys who were teaming up in the classic solo mode but cant find them from search? Other one has arabic letters and other one spaces.
@night cloak You can't if you do not have the igns. It's best to report while in a match, so the security team can have much resources.
Oook. But there's no options other than bugs n other stuff. I have their igns screenshotted but cant do much about cuz don't know arabic and how to make spaces n all
friend of mine is saying that pubgm is gonna add where the vector ammo is replaced with 9mm
We do not have any information on that.
silk peak
Something major like this will most probably get announced on the social media channels, @night cloak.
night cloak
How do I make silver fragments fast
Seems login rewards and crates are so far the only way I've made some
Exchange BP for silver fragments.
Dismantle unwanted clothing too.
patent nymph
night cloak
Restarting your game will fix it.
patent nymph
What is that
lean crescent
Visual Glitch
silk peak
@patent nymph, Just close your game and start again.
patent nymph
@night cloak This is not a solution
night cloak
Uh, it is.
patent nymph
This is the baddest update in the game have many glitches
daring patio
Just tap on shop and return, @patent nymph.
The buttons will reappear once you do that.
patent nymph
@daring patio I do nothing happen
silk peak
Exactly that's genius wow, @daring patio.
daring patio
???
patent nymph
I have questions
silk peak
I meant the shop closing trick.
night cloak
Actually every game im playing against to cheater
silk peak
@patent nymph, Just ask it.
patent nymph
Why the rank points system Is different in Europe than in the Middle East
silk peak
Cheaters are everywhere, keep reporting and they will eventually get banned, @night cloak.
night cloak
300m head shoot with m762 im reporting again and again same person
silk peak
It takes time for the devs to check each report individually, keep patience.
( further updates will surely improve the cheater catching feature )
patent nymph
I'm playing the Middle East server and taking an SSS rating and only giving me 10 points
silk peak
I have no information regarding that, wait for someone to respond to that query.
patent nymph
Support does not have support
rare scaffold
@patent nymph because there are 2 different servers for that
night cloak
@patent nymph The system isn't different. Only the scores.
rare scaffold
System only shows points according to the server
silk peak
Oh.
patent nymph
I play in the servers in the same classification
Europe gives more either the Middle East does not give anything
night cloak
@patent nymph Can you send two different screenshots of both servers? Showing you've same ranks. Same points but the end result was suspicious?
spring void
Maybe its due to the change of kills weightage
night cloak
@patent nymph Rating SSS doesn't matter. Your rank and rank points matter. And your kills and survival time as well.
patent nymph
I was tired of that only I was stuck in the evaluation of Crown II because of the few points
night cloak
The SSS means you played good in the match. But once you reach higher tier, you will get less points.
patent nymph
@night cloak I will show you
night cloak
Please, show.
night cloak
@patent nymph It's because you're in a higher tier. And if you are comparing to another server, I'll need that screenshot too.
drowsy oxide
When the bug will be fixed where enemies go underground buildings and kill us through the wall? Annoyed with this glitch !
night cloak
@drowsy oxide It's just a graphics glitch. Do report while in the match. So developers will have enough resources to fix it, @drowsy oxide.
spring void
Can a mod please explain to me the pinned message about pibg issues and where do i put the result? I am from pakistan and get 300+ ping in all servers
night cloak
@spring void DM Bootleg#2531.
velvet tundra
Please eliminate the hit mark
alpine peak
hacker is streaming now for 4k veiwer
storm flumeBOT
Hello, @alpine peak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
alpine peak
@modern gale
modern gale
Yes, @alpine peak?
alpine peak
hacker is streaming now for 4k veiwer facebook @modern gale
night cloak
You can simply report the stream and the respective streaming platforms will deal with it accordingly, @alpine peak.
modern gale
^
modern gale
Please try to keep your questions related to PUBG Mobile only here, @zinc atlas.
zinc atlas
@modern gale my question was real, and it was about the reward which we had to get through watching the pmco stream on "PUBG MOBILE"
modern gale
A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.
We (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to ban account), hence why we have a customer service, @alpine peak.
stark plinth
My ace server rank showing 0.
modern gale
You need to ask in #pubg-mobile or #media, @zinc atlas. Not here.
Does it say "Not ranked", @stark plinth?
stark plinth
Ya
modern gale
Rank issue has no solution yet. You will have to wait till we get further information about it, @stark plinth.
spring void
@velvet tundra please send such suggestions to ingame support
stark plinth
@modern gale
velvet tundra
ok
brazen lotus
Just a question.
Should K/D carry more weight than assists in TDM?
I think it should personally.
night cloak
Every game this, ipad pro 2018. Always in erangel
stark plinth
@modern galehow many days more to fix it
modern gale
We currently don't have information on why that is happening, @stark plinth. Try check back in a couple of hours, or days.
pale falcon
That’s a bug, @night cloak.
glacial violet
support team ?!
please if any one know better way to msg cs pm me im trying for last 5 days thats all i get from them
modern gale
Please try sending a new ticket again, @glacial violet.
glacial violet
how much tickets should isend im totally disappointed its like they ignore me in purpose
woven atlas
@graceful forum Ez license costs you 300uc for first time , 150 uc for the second time and free for 3rd . Also you can get Ez license ticket free if you buy Royal pass 3 times in a row
graceful forum
This season i buy it with 150 uc
woven atlas
@graceful forum next season its gonna be free
graceful forum
Upcoming season also ?
woven atlas
Next season thats it
graceful forum
Thereafter?
woven atlas
It will be updated. Its not mentioned else where
graceful forum
Ooh ok
prime steeple
If i set a custom resolution on my ipad like 1444x1080 and it stretches PUBG Mobile , is that bannable?
graceful forum
@prime steeple using 3rd party application like gfx tool can ban your id
prime steeple
its not 3rd party app
kind sage
changing usercustom.ini only it should be fine
graceful forum
@kind sage you means by using config
kind sage
yes
naive island
Anyone on moderators team have a contact email for marketing department of tencent?
oblique kelp
Some people are getting 1000 classic coupon scraps 🤔
pale falcon
We don’t know why this is happening, @umbral elm.
umbral elm
It says "not ranked" while i checked my friends ranking and its normal (showing the ranking percentage) looks like this problem is in my account or a game bug?
modern gale
So rank issue has no solution yet. You will have to wait till we get further information about it, @umbral elm.
umbral elm
Alright thanks
viscid plinth
@modern gale my team played INDIA TOUR matches(in game qualifiers) between 15 to 21 july. We had 7 chicken dinners with 3 performances of #3. But we didn't get our result for online playoffs. On pubg mobile website it says that the squad does not exist and it doesnt show our results. Please help.
woeful mauve
My game crash when I start my second classique game, and he crash again when i restart the game and a third crash but not always. So idk why my game is crashing when i start my "2nd" classic game but this is very not cool
night cloak
@umbral elm Hey, can I get your IGN and numeric character ID of your game account? Which showing Not Ranked.
pale falcon
Crashes are usually due to internal storage issues, @woeful mauve.
Exit the game, free up some memory on your device and restart the game.
Make sure your device is compatible with the minimum system.
oblique kelp
@cinder nimbus
night cloak
@prime steeple You cannot change resolution on iPad.
@naive island You can find all the contact information here:
https://www.tencent.com/en-us/contactus.html
@viscid plinth Is that bonus challenge?
@oblique kelp It was sent out mistakenly. Nobody was able to get it. If you got this mail in game, just ignore.
modern gale
I have no information about that, @viscid plinth. Please wait for someone to help you.
kind sage
this pmit?
modern gale
The developers are also aware of the issue now and working on correcting it, @oblique kelp.
heady bloom
Is it illegal to report hackers performance in this chat??
modern gale
Yes, @kind sage.
storm flumeBOT
Hello, @heady bloom!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
viscid plinth
@modern gale any other way i can connect to officials to ask my problem?
night cloak
@viscid plinth It seems to be a regional event. Please checkout #481199117381533716 to select your region and ask there. They might help you.
lime juniper
What do you need it for, @naive island?
wind frost
There's a lot of hackers in Emulator version
heady bloom
@storm flume Ok...done that before it didn't work...I'm still watching the same hacker playing the game and he's in my friend list
barren prism
Hello, I can’t seem to buy uc, but I can buy items next to the events button
This is the error I get
heady bloom
You guys are not gonna believe this
barren prism
What?
daring patio
What game is that, @barren prism?
night cloak
Same map, same squad, same tier, same position, still total ratings points differ a lot. Earlier this wasn't a situation.
heady bloom
this hacker are not even afraid revealing itself
storm flumeBOT
Hello, @heady bloom!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
heady bloom
I said I tried that before...Did you even reading my previous message
I just can tolerant if they're ruling over the game
blazing saddle
@night cloak report in #555492558428700682.
night cloak
@heady bloom If you've reported, you're awesome! Once there will be enough report on the player, the security team will investigate the account. Meanwhile be patient.
@night cloak All opinion goes to #pubg-mobile.
lol i m got bann without doing any hacks 😂😂😂
lunar heron
Always this problem when playing during night with googles... any fix?
storm flumeBOT
Please refer to FAQ 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
@lunar heron It seems nobody reported the issue here yet. Wanna fill the form in #555492558428700682? It is pinned there.
lunar heron
@night cloak ok
night cloak
why you are deleted my massages
heady bloom
That's what I'm talking about
night cloak
@night cloak Please avoid spamming, or we will have to remove you.
heady bloom
They're offensive to them
night cloak
Go to #pubg-mobile if you need to provide your opinion or like discussions.
why you are not talking about that you do something for this issue
is this your community
@night cloak We are discord staff. If you face cheaters please report in game. And do not repeat the same question again and again.
heady bloom
@night cloak I'm not authorized?? Why is that?? Am I not worthy to raise my voice the true fact of this game
night cloak
ok my id is got bann without doing any wtong things i did everything for get back no one us reply
pale falcon
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @night cloak.
Please avoid repeating this any further, @night cloak.
You’ll be muted if you continue.
night cloak
when they reply
midnight valve
Can u tell me How much uc The Royal pass thing gives @pale falcon
pale falcon
The response time can vary between some hours up to a few days, depending on the number of support requests, @night cloak.
night cloak
@heady bloom We have already answered you. This is a support channel. Please move to #pubg-mobile for discussion.
ok thank u
@midnight valve 600 UC. 20x30.
midnight valve
I mean like if i buy Royal pass it says You get 600 uc back but in first season i bought i got 630 uc
I bought my first royal Pass in s5
night cloak
@midnight valve You probably got the 30 UC elsewhere. It only gives you 600 uc.
midnight valve
Okay thanks
Also is there any way to get Rename Cards by doing mission Or something
heady bloom
@night cloak I was talking about the #bug report why am I not authorized
midnight valve
@heady bloom no one can chat there
night cloak
@heady bloom You are authorized to tell about bugs, what bug you're facing? May I know?
heady bloom
@midnight valve because my opinion stating the true fact of the game
night cloak
@midnight valve You can get up to 3 rename cards by reaching xp level 45. And you can purchase rename cards from crew shop as well.
midnight valve
Okay thanks for the info
I want to report About a issue Sometime my game stucks at loading screen When matchmaking
night cloak
@midnight valve It's a known bug. If you see the loading screen for more than 30 seconds, quickly restart your game. Unfortunately it's the only workaround for now.
frigid dust
I m facing a problem in my game
Anyone can help me
night cloak
@frigid dust Aloha! How can I help you?
midnight valve
Is it going to fix soon ? Because cant restart everytime it happens
night cloak
@midnight valve Maybe. No bugs last forever, but it might take a while.
midnight valve
Okay thanks
hexed mango
I found a hacker in my game. I have video about him as a proof
storm flumeBOT
Hello, @hexed mango!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
heady bloom
@night cloak the games keeps crashing in all of sudden at the middle time I was playing...It happens any mode and all server...pls do not let this happen for the next update and for the better experience of the game...I just can't take this bug anymore
frigid dust
When i fire towards enemy my crosshair get stuck at the same position i can't move my crosshair while firing at enemy
night cloak
@heady bloom It's not a bug. It's a RAM issue. Do restart your phone before playing the game. You can also use the Wegame app to boost the experience.
heady bloom
I join this server years ago but today I have to raise my voice because of my final hours
night cloak
@frigid dust Do you have a screen record footage? Never heard of it, unfortunately.
frigid dust
I have tried everything i could reinstall the game repair the game
No but i can record and sent
night cloak
@heady bloom Raising voice won't help in a community server. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.
@frigid dust Please do.
frigid dust
Ok
storm willow
@midnight valve get prime plus you ll get iD + UC for passes
heady bloom
@night cloak the crash didn't happen before the season 7 but it does after the update...I know it's because of the version
@crimson kite you should scroll up see my previous video it's fool proof
night cloak
@heady bloom The game is adding and will add more features in future. And it will cause issues in budget devices. So, your only go to is to upgrade your device.
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
barren prism
@daring patio it’s clash of clans but it does same for pubg
crimson kite
@heady bloom you wrote something to me and deleted SMS
frozen bolt
Is it where i can say my issues regarding the game ?
rare scaffold
ya
frigid dust
See this clip
frozen bolt
@rare scaffold bro i m having an issue with hackers
Every 2 games i am finding hackers in asia solo
frigid dust
Yeah we all have that issue
scarlet cobalt
Why that 10 min temp ban thingy happenes ?
I am not using any kind of hacks and mods btw
frigid dust
With hackers they hacks because they can't play a fair game
storm flumeBOT
Hello, @frigid dust @heady bloom!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
@frigid dust Oh it's just sensitivity issue. Direct message @night cloak. He's good at fixing it. I had that problem too.
@scarlet cobalt May I know what that 10 minutes ban say? Any screenshot?
scarlet cobalt
storm flumeBOT
Please read this channel's pinned messages for further information, @scarlet cobalt:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
proven scaffold
When we will get rewards for pmco voting on website? @night cloak
frigid dust
I can't sent message to him
night cloak
@proven scaffold Soon.
@frigid dust Send him a friend request then, he appears to be offline atm.
night cloak
Oh lol
Hey, @frigid dust. You can DM me now about your issue, looks like a sensitivity problem. I hope I'll be of assistance
As we know tencent already shutdown PUBGM in China, how they playing pubgm with us(global players)?
rare scaffold
using vpn @night cloak
night cloak
Another question: tencent replaced PUBGM with a new app called GAME FOR PEACE. So, are they (game for peace user) matching with global players?
rare scaffold
no
both has different servers, chinese players can use vpn to access the google play store and then they can download the game from there
night cloak
🤔 ooo. I see
cobalt nexus
Why does my game crashes the time when i'm on the plane? Its has been happening for a while, it straight brings me to the home screen and when i click the game again it just restarts 🙄
@rare scaffold how? If i use vpn it doesnt even load the game? So how come they use vpn 😑
night cloak
@cobalt nexus try to repair you game from the login screen.
cobalt nexus
If i do that i should download some stuffs that will cost like 1 gb 😪
storm willow
Just 250 MB something
rare scaffold
government has allowed some vpns, but only purchased ones, also, that doesnt mean that they dont run the risk, they can be the victim of it too
or afaik, hong kong doesnt have any restriction on pubgm or something like that
night cloak
@cobalt nexus there are four different option to repair the game. Use the first one if you have limited data plan. It will cost not more than 100 mb I guess
cobalt nexus
@night cloak oh thats new, lemme try that, thanks for the info 😘
night cloak
when i'm leaving the game disconnects me from the game i'm having the same problem for almost a week
frigid dust
@night cloak see the footage bro i have sent
night cloak
@night cloak are you in emulator?
No
Pinned message from ToRiD...
Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time
Solution
An easy fix for this solution will be fixing your device time.
• Go to settings -> System -> Date and time -> Turn on the options of Automatic date & time and Automatic time zone . This will lead to your device using network provided date and time and will fix your issues.
Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from your Play store.
For further info about changing DNS refer to faq 1.4 in #481198147478224896 channel.
Please note: This solution is only for mobile users. For emulator related issues go to #emulator-support.
@ @RÆSH7R
Play in ipad
Read the #481198147478224896 1.4. hope it will solve the problem
how can i disable aim acceleration to sensitivity?
when you swipe at a higher speed your sensitivity is not constant
naive island
@night cloak unfortunately that info is for the overall Tencent Operations and not the PUBG Tencent Games info. Thanks anyway.
night cloak
Do DNS have any effect on latency?🤔
upper gazelle
I need help i lost my UnKnownYT account and I need to get it back can any devs do that?
night cloak
@naive island You didn't mention PUBG. Please check your mention from Error.
@upper gazelle How did you lose it? Can you elaborate?
@frigid dust Yes I've seen it, DM me with the screenshots of your sensitivity settings.
upper gazelle
@night cloak well one my facebook acc was ransacked by my friend so thats acc is gone
The facebook was connected to pubm cuzz I gave to him now he doesnt use that account so I cant get it back
cunning anvil
Does filing a claim help to unban a 10 year banned account?
upper gazelle
I trying to get it back so I can connect a new facebook acc
naive island
@night cloak well I assumed that was a given as I have written in pubgm support. In any case there is no marketing division contact info on that info you supplied either.
night cloak
@night cloak Not much aware, this article might help:
https://blogs.akamai.com/2017/06/why-you-should-care-about-dns-latency.html
naive island
@lime juniper regarding a marketing/advertisment issue in-game. Better to speak with someone involved in that department about it.
night cloak
how can i disable aim acceleration to sensitivity?
when you swipe with a higher speed your sensitivity is not constant
And I don't want to use gyroscope
OnePlus 7 pro my device
cunning anvil
@night cloak Does filing a claim help to unban a 10 year banned account?
night cloak
@upper gazelle You'll need to recover the Facebook account to get back in game. If you look into the game, there's no option other than logging with your linked login method.
@cunning anvil Filing a claim is like requesting to review the account once more. If the bot mistakenly banned you, you might get unbanned. But it's very rare, very.
upper gazelle
Maybe I can try but that FB account has different email and password so I wont get it back either way
night cloak
I think its something wrong with the tree
You can confront your friends or take legal action, the choice is yours and every choice has consequences, @upper gazelle.
cunning anvil
@night cloak i got wrongfully accused of being a cheater. So i guess the only way is to make a new account now. 😔😔
storm flumeBOT
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
upper gazelle
@night cloak thank you for your help
night cloak
@cunning anvil If you didn't get a reply from support, maybe you'll have to create an account. Sometimes we don't know why we are banned, it happens, in such case, I'd recommend you to revise the ToS and if possible reinstall the game before creating a new account.
Ok.... :/
how can i disable aim acceleration to sensitivity?
when you swipe with a higher speed your sensitivity is not constant
And I don't want to use gyroscope
Device OnePlus 7 pro
frigid dust
Here it is alpha
night cloak
@frigid dust DM him please.
cunning anvil
@night cloak i reviewed all the ToS. I haven't violated them. I was accused of being a cheater and got a 10 year ban. My squad mates got a week ban for teaming up with the supposed cheater (ME). I sent mail and got the bot response. And the file claim also didn't help much. I know i wont get my account but i dont want my future accounts to be banned without doing anything.
My device is OnePlus 6T.
I haven't till date used any 3rd party apps.
night cloak
@cunning anvil That's unfortunate then, good luck with your new account.
cunning anvil
:(
night cloak
@night cloak Are you talking about recoil?
Both camera and ads, i know how to choose the right sensitivity but it's not constant
I have something like on pubg pc called mouse acceleration
rare scaffold
mouse acceleration is a different thing
night cloak
every time I swipe at a different speed the sensitivity increases
Ive talked with the support But i couldnt Send any screenshots to them, just describe: ”The tree has strange sides and you Can go through them. I have screenshot it. It was in the match.”
night cloak
I don't know how do i know? My device is OnePlus 7 pro
rare scaffold
google it
delicate wave
Can I play Pubg mobile on oppo f5 without any lagging?
And can I record game plays without lagging on oppo f5?
daring patio
Check your device specifications, @delicate wave.
stark plinth
Why is rankings showing not ranked
night cloak
Yes @delicate wave. But lagging depends upon processes running into background too so keep it minimum then try. Atleast you can try and see if it works for you or not.
daring patio
It happens because you have either paired up repeatedly with cheaters or have used cheats at least once, @stark plinth.
median falcon
number of cheaters have increased 😖 😖 😖
delicate wave
Okay thanks👍
storm flumeBOT
Hello, @median falcon!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
stark plinth
@daring patiohow should I fix it
daring patio
Please provide your in game character identification number, @stark plinth.
blazing saddle
@stark plinth Please send the screenshot of Not ranked issue and character ID.
blazing saddle
Thank you, we will get back to you soon @stark plinth
cinder nimbus
@cunning anvil Hey, same thing happened to me. I didn't hack but my old account got banned for 10 years a few months back
stark plinth
@blazing saddlethanks
storm flumeBOT
Hello, @umbral elm!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
barren vale
Hello everyone, please tell me what 7 day bans are issued for in the game
modern gale
Have you ever played with cheaters before, @barren vale?
blazing saddle
@umbral elm ✅
barren vale
@modern gale no, I didn’t play, they didn’t give me a ban, they banned my acquaintances and a lot of them for 7 days, I’m just wondering why, they don’t say, I couldn’t find any information on the Internet for what such bans can issue. I want to know all the reasons for which they can give.
@modern gale Is there any list of reasons why people can get these bans?
grizzled raft
tawdry vector
Any mods here?
grizzled raft
I have 10 crates and if I don't open it and the time ran out.. are my crate gonna be gone? Or won't be able to open on upcoming crates?
I need an answer please
daring patio
The time is just for the "special" items, @grizzled raft. You will have the coupons after the time runs out but you will not get those "special" items.
grizzled raft
So they will turn into coupons and when new crate pop I can open them right? @daring patio
sharp shore
Any mods?
daring patio
Yes, @grizzled raft. They are already coupons.
sharp shore
I got banned out of nowhere for no reason
I was in the middle of a game with 20 kills
daring patio
Provide an unaltered screenshot and elaborate, @sharp shore.
grizzled raft
Ok thanks man @daring patio
sharp shore
I was playing a classic game and had about 20 kills. The second I killed one of the last people, i received a message about a data change or whatever. Then i got this message when i relloged in.
grizzled raft
2029?! My man what have u Done 😂
wispy matrix
hey
sharp shore
Nothing dude
daring patio
Hello, @sharp shore.
Anti-Cheating System will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system.
Some common violations that will be detected by the system are as follows:
- Use any cheating tools in the game;
- Use any plug-in/auxiliary programs;
- Any changes of client file data illegally;
- Team games with cheating teammates multiple times.
In addition,please download PUBG Mobile from the App Store/Google Play Store to play the game. Unofficial/Cracked game clients are not supported and will lead to your account being banned.
If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
If you feel the account suspension was unjustified please contact in game customer support or file a claim.
sharp shore
@daring patio I have tried that but they didnt respond after a while
barren vale
@daring patio Hello, please tell me what 7 day bans are issued for in the game
daring patio
Your best call is to move on and start afresh, @sharp shore.
What was mentioned on the dialog box informing you of the account suspension, @barren vale?
sharp shore
@daring patio thats not happening, i started playing since official launch and spent alot of money on the game, either you unban my account or f this game
barren vale
@daring patio no, I didn’t play, they didn’t give me a ban, they banned my acquaintances and a lot of them for 7 days, I’m just wondering why, they don’t say, I couldn’t find any information on the Internet for what such bans can issue. I want to know all the reasons for which they can give.
@daring patio I need to know if they could have banned for 7 days for using cheats and so on, in order to drive people out of the clan, if they used chts
wary fulcrum
Seen that thing on tdm
daring patio
I am not capable of answering this, @barren vale. The reason for account suspension is always mentioned on the dialog box informing you about it.
green edge
When will canted sight come for pubg mobile :((
daring patio
I wish I could, @sharp shore, but I can not.
wary fulcrum
Also when will tdm be fixed its unplayable rn
daring patio
What is the issue, @wary fulcrum?
sharp shore
@daring patio who can then? Im being treated very unfairly
daring patio
Only the in game customer support, @sharp shore.
wary fulcrum
The glitch where you can go out if the map everyone does it search it up on utube
storm flumeBOT
Hello, @wary fulcrum!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
wary fulcrum
Oh trust me I have multiple times but nothing happens
blazing saddle
@wary fulcrum It has already been reported in #555492558428700682. It will be patched out soon.
wary fulcrum
Alright
bright forge
I faced an hacker team any solution
storm flumeBOT
Hello, @bright forge!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
azure tide
I was banned because it stated that I was playing with cheater but I didn't. Then this happened. Is this some kind of joke. CS sucks It never replies and just end the converation.. I've spent 100s of dollars not to see this. Everywhere there are cheaters..but who is getting banned? Legit players. My issue is not being resolved.and my game is not working properly.
cosmic gazelle
Why I'm getting join request from the people who aren't in my friend list,recent list. I didn't even connect my account to FB,I've it connected with Google.
storm flumeBOT
Please read this channel's pinned messages for further information, @azure tide:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
night cloak
storm flumeBOT
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
night cloak
Strange tree
modern gale
Anti-Cheating System will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system.
Some common violations that will be detected by the system are as follows:
- Use any cheating tools in the game;
- Use any plug-in/auxiliary programs;
- Any changes of client file data illegally;
- Team games with cheating teammates multiple times.
In addition,please download PUBG Mobile from the App Store/Google Play Store to play the game. Unofficial/Cracked game clients are not supported and will lead to your account being banned.
If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
If you feel the account suspension was unjustified please contact in game customer support or file a claim, @azure tide.
foggy brook
I want to make a streamer application for pubg mobile. Can you help me? And can I use my streams as proofs for the cheaters?
cinder nimbus
@sharp shore Heyy, just wanted to say that I'be been banned for 10 years too for "hacking", but I didn't hack at all and yes, it is unfair, considering I see others too getting bammed for it
storm flumeBOT
Please refer to FAQ @foggy brook in #481198147478224896 for further information, 7.2. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
modern gale
And I don't think it would be a problem, @foggy brook.
cosmic gazelle
Why I'm getting join request from the people who aren't in my friend list,recent list. I didn't even connect my account to FB,I've it connected with Google.
azure tide
@storm flume I've already read all the pinned messages but I've spent so much money on this game that I can not let it go. I'm unable to contact any customer representative. I've purchased prime plus membership since it came out... I've purchased elite plus pass every season..since season 2.
modern gale
All account suspensions are, as repeatedly informed of earlier, justified. This means that no accounts are suspended without a proper reason. Accounts are suspended due to violation of Tencent Games' terms of service, and there is no way of recovering access to a suspended account aside from waiting until the punishment automatically ends. The punishment's duration normally ranges between the following two options, depending upon violation, @cinder nimbus:
- 2 months: Use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator.
- 10 years: Use of unauthorized third-party software and/or methods, such as—including, but not limited to—cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality.
blazing saddle
@azure tide Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
azure tide
I played in a different account for 1 straight week.. didn't get any of this issues. It was the first match after being unbanned and this happened.also I just made a purchase here and I got banned again
blazing saddle
@cinder nimbus Go throught the game ToS, to check what rules you were violating exactly.
cinder nimbus
@blazing saddle I did, but honestly it's like over half a year ago
blazing saddle
It could be due to teaming up actively with cheaters.
cinder nimbus
@blazing saddle Nah, I got banned for 10 years and I don't play with cheaters
At least if that's the case, they're bad at cheating
blazing saddle
Or they don't want to make it obvious.
cosmic gazelle
Ignoring my texts
blazing saddle
Teaming up with cheaters can be intentional or non intentional. As long as the system detects it, the account gets suspended.
night prairie
They can do something with the individual pairing of South America, it is impossible to find high-level game
blazing saddle
@cosmic gazelle Friend requests? or team join requests?
cosmic gazelle
@blazing saddle yeah
cinder nimbus
WellI didn't get banned before that 10 year ban
blazing saddle
I asked two questions. @cosmic gazelle
cosmic gazelle
@blazing saddle team joining request
queen lava
Hello everyone, how to get back the clan leader ?
cinder nimbus
I don't really care anymore though, but I just find ir weird that others too get banned for no reason FOR 10 YEARS
It sucks when you spend money and a lot of time on it
bold siren
Contact the current leader, @queen lava.
blazing saddle
@cosmic gazelle You can recieve join requests from unknown people if they are friends of people who are in your team already and you are the team leader.
cinder nimbus
I only spent like 10 bucks on the banned account
blazing saddle
@cinder nimbus you can take further discussions to #pubg-mobile.
cinder nimbus
Got it
cosmic gazelle
@blazing saddle but she said he's not in her list or in her recent..she even had blocked him but getting request (he's a hacker btw)
And I get requests even when I'm alone and no other mate in my lobby
blazing saddle
@cosmic gazelle The only time you can get requests is in the above mentioned senario or when you played with a random person and you show up on their recents tab.
queen lava
@bold siren I don't know he and we are not friend in game, system automatically give my clan leader to him, why not give it to clan co-leader because I know them and I can contact them.. *sorry if my english is not good..
blazing saddle
@queen lava Clan leadership is given to the most active member of the clan, in case the leader is inactive.
bold siren
queen lava
@blazing saddle yeah, but it is better to be given to the co-leader. because people in the clan do not all know each other. and my co-leader always active in the clan.
blazing saddle
You can take further questions about it to the ingame customer support and feel free to give them your suggestions about the leadership change, @queen lava
queen lava
@blazing saddle Thank you for your help.. I hope for the future PUBGM will implement that system..
storm flumeBOT
Please read this channel's pinned messages for further information, @vale dust:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
pale falcon
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @real pumice.
Why were you banned, @real pumice?
real pumice
The truth is I don't know just go into the game to pick up my daily UC and I got a message that said the game settings were changed and I get out and can no longer start a session
pale falcon
What was the reason, @real pumice?
real pumice
I don't think I was going to disconnect and disconnect from the internet that was one day ago I had a bad connection and the next day I went through my UC newspapers and told you that this message appeared and they already banned me
I'm not sure what the wing was for, but some friends told me that they could ban me because of a bad internet connection
real pumice
or I don't know if my car skins suits can change my parachute gun helmet suits, etc. to my other account
dawn atlas
There is a problem on the point system please fix
night cloak
@dawn atlas What is the issue? Can you elaborate?
Theres a glitch in shelter where you can be knocked into a corner and out of the shelter and on a platform which allows you to kill people without being seen
lime juniper
What kind of issue, @naive island? Provide some more information so I can understand and maybe get you in touch with someone.
alpine charm
PUBG MOBILE My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
pale falcon
Please refer to my message above, @alpine charm.
pale falcon
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @alpine charm.
naive island
@lime juniper if you have a contact email for the marketing division of pubg mobile/tencent games, that is what is needed.
lime juniper
No.
median garden
Using Phone Mirror App For Streaming Can Lead To Ban?
devout glen
Dear developers!
Please answer the questions:
- When will your “Super” anti-cheat system work?
- It does not work, today for 1 day, 5 games I came across 3 warehouses of cheaters that jumped high and drove fast.
Just a week ago, I uploaded a video and sent it to you through a complaint about a cheater that I have friends with. BUT he still plays.
- When will you start to fight not with cheaters, but with holes in the game that are used by cheaters?
- There are a lot of cheaters, and if they now release the emulator bypass, players who play on their phones will suffer.
- Will the anti-cheat appear on the emulator?
- Emulator developers say that everything works well for them. And refuse to accept my manual hacking emulator.
- Why I still have not updated the emulator to the new version?
- It is necessary that all versions of the emulator are updated to the latest version of the gamelop.
night cloak
pls ban this noob hack
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
latent shuttle
Why are unnecessary and innocent people banned, gets your program under control!!!!
modern gale
Anti-Cheating System will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system.
Some common violations that will be detected by the system are as follows:
- Use any cheating tools in the game;
- Use any plug-in/auxiliary programs;
- Any changes of client file data illegally;
- Team games with cheating teammates multiple times.
In addition, please download PUBG Mobile from the App Store/Google Play Store to play the game. Unofficial/Cracked game clients are not supported and will lead to your account being banned.
If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
If you feel the account suspension was unjustified please contact in game customer support or file a claim, @latent shuttle.
analog pine
any mod/admin free to talk with for a second about in game thing?
@modern gale can I have a quick chat with you?
devout glen
@modern gale Anti-cheat system does not work!
analog pine
I didn't login for a bit of time like week or two and when I came back I found out that I lost my leadership in my clan, what do I do?
latent shuttle
modern gale
Clan leadership is given to the most active member of the clan, in case the leader is inactive, @analog pine.
analog pine
so what do I do to get it back?
modern gale
Developers are working on checking it, @devout glen.
devout glen
@modern gale I understand!
But I don’t understand one thing, since the person who is in my friends still plays !? 5 people threw a report on him, and he still plays.
modern gale
I am afraid there is no way to take it back. You can take further questions about it to the in-game customer support and feel free to give them your feedback about the leadership change, @analog pine.
storm flumeBOT
Please read this channel's pinned messages for further information, @latent shuttle:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
devout glen
@modern gale I specifically asked friends to stop by and drop the report. In Russian computer, uploaded video evidence.
So it turns out anti-cheat on the emulator, it does not work at all.
knotty seal
Helpp
modern gale
The review time may vary between some hours up to a few days, depending on them. You are therefore kindly asked to wait patiently, @devout glen. In addition, administrators sometimes share the news ban notification on the #news channel for all of you.
How may we help you, @knotty seal?
worldly plume
what is the problem with twitter we can't login?
modern gale
Which device are you on, @worldly plume?
devout glen
@modern gale Okay.
And why cheaters with a purchased royal pass are not banned at all?
I ended up with a rand and he confessed to me that he was playing with cheat, from season 2 and he had never received a check or a temporary ban. Although he used features
-norecoil
-speedhack
-Aimbot with a small spread
-Godview
-HighJump
-Flycar
Is it true that the system gives less attention to players with a purchased royal-pass?
knotty seal
@modern gale help
night cloak
There's a problem with signing it with Twitter on emulator devices
rigid sphinx
Whenever I tried to login using twitter it says login failed... I play on tencent gaming buddy...
I want solution for this
@night cloak are u also facing the login failed error
storm flumeBOT
Hello, @night cloak!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
night cloak
Yes
modern gale
Please provide your in game character identification number, @knotty seal.
Anti-Cheating System will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system, @devout glen.
worldly plume
@modern gale emulator
storm flumeBOT
Hello, @worldly plume!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
night cloak
@modern gale your developers can crate anti cheat ? 😄
worldly plume
we can't login to our accounts using twitter in the emulator
mellow estuary
yea some one help please cant login
modern gale
Please take emulator related problems to #emulator-support, @worldly plume and @mellow estuary.
storm flumeBOT
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
night cloak
@modern gale many pepole have high jump and no recoil
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
ember mauve
someone know what is the problem with twitter accounts
regal nebula
Someone announce on pubgm official twitter and say like this,"prone in last circle will get banned." Is it real? I see it on pubgmobile.fyi's instagram..
modern gale
I think this is a problem and refer to emulator related problems to #emulator-support, @ember mauve. To obtain access to PUBG Mobile Emulator related channels, assign yourself the Emulator role by reacting to 🇪 in #504819353049628683.
regal nebula
What am I saying is correct? I need certainty.😅
modern gale
Do you mean the Crew Challenge tournament, @night cloak?
Please always follow the official announcements, and do not believe the fake announcements shared on other social media, @regal nebula.
regal nebula
Okay, tq. @modern gale
modern gale
Do not write here about emulator problems, @mellow estuary. You've also received your answer before
next valve
Hello i cant login wth my Twitter is any problem ?
modern gale
Please take emulator related problems to #emulator-support, @next valve. To obtain access to PUBG Mobile Emulator related channels, assign yourself the Emulator role by reacting to 🇪 in #504819353049628683.
next valve
ok
devout glen
@modern gale Explain, please, if the anti-cheat works well, then how does this person play with cheats from season 2?
Plus, he has a channel on the yoytube, where he promotes free cheats and sells his own!
Nickname: RetriX | Yt
ID: 5138091533
RetriX channel
I can video from stream, you throw in PM
Accordingly, I can conclude that anti-cheat only works on phones
And people with a purchased royal-pass are not banned
modern gale
You can report customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions, @devout glen.
devout glen
@modern gale It does not work! for 10 people, everyone went by id and threw a complaint! man is playing!
How many complaints should be sent to check the player?
The video evidence isn't enough?
Game TP does not work!
There is video proof, I attached it!
feral pilot
@Error 403#4903 is there any way I can contact pubg to ban these hackers I have footage and would like to send it to pubgm
night cloak
@modern gale I’m just asking if you can put more than 6 people in a crew
broken sierra
@night cloak no you can't
@feral pilot just report the player or send that video clip to support
scarlet ether
Why the game has a change in fpp?
I see the gun more near and this is to difficult to see on my around
storm flumeBOT
Hello, @feral pilot!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
weak zealot
Hello guys does anyone know how to fix the issue where your leaning button isn't responsive . It's like you press it once but doesn't lean when you press it fast again
grave egret
Hey, my account in the game has been blocked for some reason.
vagrant onyx
@grave egret whats the problem
grave egret
coral leaf
F
grave egret
I I I don't know why.
coral leaf
C l a s s i c
grave egret
All I remember is that I put my account into my friend's computer.
wooden mirage
What do you mean by that? Put into friends computer what reason made you do that?
grave egret
I'm running out of mobile charges.
wooden mirage
What? You tried to get free UC?
grave egret
I ran out of battery and went in to finish the game.
vagrant onyx
@grave egret hey
if your friend have install GFX tool you will be banned
wooden mirage
Obviously you or your friend did something
grave egret
@vagrant onyxI'm not going to do that
wooden mirage
Did you use VPN?
vagrant onyx
@grave egret ask your friend if he play pubg ?
wooden mirage
If you wanna know what you did file a claim and they'll tell you why I guess @grave egret
grave egret
I've done a lot, but no response.
wooden mirage
You have hacked the game which resulted in 10 year. Check #news and read the fairplay @grave egret
glossy sable
@grave egret finish the game
You switched mid-game??
grave egret
@glossy sableI answered upstairs.
@glossy sableI must have switched in the middle because the battery ran out of charge
glossy sable
I see. But using an emulator gives you the advantage, that's why they use separate servers.
Switching mobile/emulator mid-game is then considered as cheating.
grave egret
I was raining, so I didn't know it was cheating.
I swear I didn't cheat.I swear I didn't cheat.
glossy sable
Use the File a Claim option, and explain the situation to them.
It is not guaranteed to work, however it is worth trying.
Unfortunately, we can't do anything further here.
Now what I would recommend you is read all the rules before continuing, to be sure you don't break any in the future.
grave egret
I tried so hard this fifth day without a response.
There's no such thing in the rules.
glossy sable
It can take weeks.
grave egret
Please, I need help.
I don't want to waste anything from the Real Bass.
That's me.That's me.My money, too.
If there was a response, I wouldn't have come here.
glossy sable
As I said, there's nothing further we can do here.
Your only solution is to File a Claim and be patient.
grave egret
I've gone to all the company's websites, but to no avail.
glossy sable
The customer service receives hundreds of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable timespan, please reply to the support ticket or e-mail with a kind reminder.
I understand your frustration, however the in-game Customer Service is your only option.
grave egret
I can't believe it.
There's a lot of moderators here.
Why doesn't anyone talk to me?
glossy sable
They're not active at the moment, and they'll tell you the same thing, @grave egret.
grave egret
Well, thank you.
trim pumice
helppp !!!!!!!1
grave egret
Come back here.
glossy sable
Please state your issue, @trim pumice.
trim pumice
@glossy sable
I can't connect to my account via twitter, when I click on twitter it gives the failed login screen directly
glossy sable
@trim pumice Can you send a screenshot?
mellow estuary
@glossy sable many players face this problem
glossy sable
Also, do you have the twitter app installed?
trim pumice
@glossy sable okey
mellow estuary
@glossy sable iam emulator and i face this problem
trim pumice
glossy sable
@trim pumice Uninstall the Twitter app.
Are you on mobile?
trim pumice
@glossy sable
I'm an emulator player
glossy sable
For emulator issues, use #emulator-support.
Go to #504819353049628683 and react 🇪 to get the Emulator role and get access to the emulator channels.
gilded beacon
Hello why the data error occurs and it's ban me for specific time can any one help
zenith yarrow
Where toreport a teaming enemies ?
blazing saddle
@gilded beacon check the pinned message for solution.
This happens due to abnormal client data, maybe due to your internet sending wrong data or wrong date and time of the device or using 3rd party plugins/cheats.
storm flumeBOT
Hello, @zenith yarrow!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
dusk kestrel
I got killed with one headshot by a Kar98 while I had full health and a non damaged level 3 helmet
I did all the report player and stuff but I guess they dont do anything about it
blazing saddle
@dusk kestrel Report it in game, if you have evidence you can take it to ingame customer support.
dusk kestrel
I did all that and its just useless
elder tinsel
I have faced a couple of hackers and have reported them but this evidence submittion part is new to me. Can someone please explain how and where can I submit evidence?
Also please can you describe what counts as a credible evidence? Screenshots is enough or I need to submit a video recording?
@dusk kestrel reporting is not useless. The only factor is that the user should be reported by multiple people for it to be taken into consideration.
Many hackers have been reported and then banned so don't skip on report whenever you face such issues. it'll make the community cleaner and fair.
blazing saddle
@elder tinsel If you have video evidence you can send me the link and character id privately
elder tinsel
Sure thing!
night cloak
I have also faced a hacker in a game; iguess he was using magic bullet hack
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
exotic bluff
Hello!
Why are YouTubers uploading glitches of the game like how to bait play store for UC, skins etc and not get ban?
haughty cypress
because they arent violating YT guidelines i suppose
exotic bluff
I mean ban in pubgm
daring patio
Ask those YouTubers, @exotic bluff.
exotic bluff
It's hard to speak with YouTubers and one of them told me "Nobody bans us, we earn from monitizing so it's all lit"
fiery dock
storm flumeBOT
Hello, @fiery dock!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
exotic bluff
They're making others follow the same, and I'm sure it's against the guidelines of pubgm
storm flumeBOT
Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.
haughty cypress
@exotic bluff pubgm doesnt have a group of people who manually observe cheaters
that or they are slacking off
exotic bluff
I'm not talking about cheaters, like there's this YouTuber MrCyberSquad, all of his videos are mostly about "How to get free crates and skins" "How to get UC using Play store glitch"
Isn't that against the guidelines
Of pubgm
haughty cypress
well, the game once had an incident before where you could get free 10k UC
haughty cypress
more than a million people did it and they barely got any punishment, so they likely just dont care @exotic bluff
exotic bluff
haughty cypress
@west bone prolly using an apk version of the game
west bone
Apk on iphone tf؟
haughty cypress
@exotic bluff btw there is zero point in reporting here
exotic bluff
Where can I report then
haughty cypress
@west bone prolly just some weird bug, game's full of weird bugs anyways
@exotic bluff in game customer support
west bone
So im banned for a day or what
haughty cypress
pretty much yes @west bone
west bone
Alright....
exotic bluff
Ok! Thank you :D I didn't know Customer support handles these complains but now I know! Thanks BiriBiri
storm flumeBOT
Please read this channel's pinned messages for further information, @west bone:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
west bone
Mmm help ?
blazing saddle
@west bone, check the pinned message for solution.
This happens due to abnormal client data, maybe due to your internet sending wrong data or wrong date and time of the device or using 3rd party plugins/cheats.
frigid fulcrum
@night cloak @night cloak
arctic tiger
what
icy carbon
Can the control set not be seperated for different modes? It’s a stoopid feature
pale falcon
You can separate them, @icy carbon.
icy carbon
It already is
pale falcon
That’s not my fault, @icy carbon.
icy carbon
Who plays with six layouts?!
night cloak
BRO WTF
pale falcon
How may we be of assistance, @night cloak?
night cloak
I’m keep getting banned when I get 10 kills
pale falcon
How long are you banned for, @night cloak?
night cloak
10 minutes this is 5th time so annoying
pale falcon
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @night cloak.
night cloak
I can’t get any points cuz of this sh
vague acorn
mt fb account got locked idk why so is there anyway i can access my oubg account because it was linked with facebook @pale falcon
night cloak
No look it’s not cracked brb
I’m sending picture
I got 5 time ban today so annoying
pale falcon
Accounts can’t be unlinked. Please note that this action is not reversible, @vague acorn. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken.
night cloak
storm flumeBOT
Please read this channel's pinned messages for further information, @night cloak:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
night cloak
Tired of this bro 5th time today I got no points
vague acorn
@pale falcon ok
night cloak
I tried look pinned messages
Changed my DNS still banned
I was crown 3 now I’m crown 5 because of this ban...
pale falcon
You’ll have to do exactly what the solution says, @night cloak.
night cloak
Look, I don’t force change Internet thing and My time is automatically right. I use data IDK how to change DNS
You can check my career results I’m not hacking, I can record video too I should’ve been conquerer BUT no game says “I’m changing WiFi”
Hackers don’t get banned 10 minutes And I am getting
I call this BS
pale falcon
You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @night cloak.
night cloak
I texted customer support as well... they said this look wait let me copy paste
Hello soldier,
Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.
To keep the gaming environment as fair as possible for legitimate players, we regularly scan to distinguish between cheating players and non-cheating players. These scans are based on in-game automatic detection, review of suspicious game statistics, and manually reviewed evidence provided by the Community.
If you don't use a trick or do suspicious activity in the game, there is no need to worry that your account will be banned when we separate the cheater from the cheater.
We apologize for any inconvenience and thank you for your understanding.
Yours truly,
Manuela S.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
pale falcon
That makes sense, @night cloak.
night cloak
But I’m not hacking, game says “data has been changed”
When I get my 10th kill, its really annoying now
Please tell Tencent Games to move me to safe spot
I swear I could have get 150+ points today but I lost tons..
What can I do @pale falcon
11 kill and 0 points wow what a fair game huh
Everytime I play solo I’m scared that I’ll get banned any second because of this
storm flumeBOT
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
prime steeple
Is the settings for a account fixed to the device or the account
barren prism
@night cloak I don’t think discord will be able to help you with this issue, I suggest you refer to @storm flume suggestion and contact the in game support for that situation.
sterile mango
@night cloak play with live streaming and copy paste your stream link here.. so we can see if you no use cheat and sure are there's still any banned issue lol
night cloak
At the pmco in Berlin I was told that we are going to get an email with the codes for the in-game items. They haven't sent it yet 🙃. Does anyone know if/when they're going to do it?
night cloak
But the special crates are expiring in 19hrs, how do I redeem them then?
Oof nevermind there's still a few days
daring patio
Do not worry. You will get it soon.
night cloak
Thanks for your help ✊
ember robin
I don’t have a screen recording or anything of it, but two matches ago there were people teaming up on the plane. I tried to report them, but didn’t know where or how, so I just reported on game issues... it probably won’t do anything but I’m confused and a little annoyed and want to know what to do
spring void
@ember robin you cant report them without the ign
hidden dune
Twitter login is bugged !?
ember robin
@spring void so how should I respond to people who are clearly cheating on world chat
raw herald
Wtf is wrong with ranking points system in fpp
bleak kayak
What is happening here?
Like even after restarting PUBGM or reseting PUBGM data its still stuck on loading screen, help!
daring patio
Clear application data and try again, @bleak kayak.
night cloak
@night cloak yeh cut ur picture and say im not hacking
delicate dagger
Please include another channel where we can report cheaters (player who r using cheats)
daring patio
It will be useless, @delicate dagger. We do not deal with cheaters.
signal oar
Honestly fix the ping for Australia. It’s always 200+ or worse for us and this is getting frustrating!
Even africa’s getting their own server now!
delicate dagger
@daring patio i m sorry that u didn’t understand my word
spring void
@signal oar suggest it to customer service ingame
night cloak
@delicate dagger She did. We don't deal with cheating players. The security team lives in game, since they can get enough resources when dealing with cheaters.
spring void
@ember robin you can report them if you are killed by them ir in their profile in tier overview section
delicate dagger
@night cloak i said, if pubgm has a channel where we all can report cheaters with enough resources and they can banned them immediately since pubgm ingame report system is useless. Everyday we got kill by cheaters and we report them by tier overview section and then what? Nothing
@spring void read my previous reply
spring void
Discord sever is run by contributors and mods who are not affiliated with tencent so there is no use of having a channel here as we dont have access to ingame matters please contact customer service and use other channels
@delicate dagger
blazing saddle
Who said the ingame report system is useless?
If that was the case, the game would have been dead by now and there wouldnt be so many hackers getting banned every week. You can check #news for the partial list of cheaters who get banned every week, all thanks to the ingame report system.
Also, we are not affiliated with the ingame developers to ban hackers or take any action against them.
@delicate dagger
night cloak
@delicate dagger Nope. The system isn't useless. When a player gets enough report, they'll be investigated and the punished accordingly. This is the way to it, since there are a lot of players reporting. And, by resources, I didn't mean screenshot or videos. They need system information, to check, and find the method used, so they can stitch the loophole.
daring patio
Shaking my feet.
blazing saddle
There are more than a million people playing the game, the ingame staff compared to the numbers is very small.
That is why player feedback and reports are very very important for the developers. @delicate dagger
daring patio
Try a different internet connection, @bleak kayak.
delicate dagger
@blazing saddle i have seen so many players are using cheats many of them are conqueror as well, what is doing your ingame system?
green edge
Any idea when will they release canted sight for pubgm ?
blazing saddle
@delicate dagger Do you have any idea how many reports the system gets everyday? It takes time for the system to individually investigate every report. Rest assured, all hackers are eventually punished.
night cloak
Hoom! First they should investigate the Ranked Players (regional and global)!🤔
@green edge No ETA unfortunately.
blazing saddle
Suggestions are welcome in the ingame customer support, @night cloak
Most of the hackers in the top rankings are getting their ranks frozen. More strict action against them will follow soon.
maiden wharf
Guys my bug isnt fixed yet !
I’ve already send the bug report about 3-4days ago.
I cant contact anyone through ingame , can’t get help through dc ! How long do i have to wait like this
blazing saddle
@maiden wharf Your bug will be patched out soon. Be patient.
wise lintel
Dear PUBG M team please do something for hackers.Hackers are ruining this game.I am telling for sure that You will be getting a huge loss due to these hacker.Pls do Something big for these hackers#ban hackers
storm flumeBOT
Hello, @wise lintel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Hello, @dry swift!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
blazing saddle
@dry swift Ask emulator related questions in #emulator-support
swift python
Who can i talk to so i can report a change in the files? Some players are changing the menu chat phrase sounds to anime ones in game
Yes i also have a backed up evidence on a youtube video
night cloak
Too Much Hackers In Pubg Mobile
I Am On Platinum 1 And I Played 10 Matches Erery Time Hackers Killed Us And I Gone To Palatinum 4
spring void
@swift python @night cloak report ingame not here this channel is to assist with technical difficulties not hackers
storm flumeBOT
Hello, @night cloak @swift python!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
swift python
I'm not talking about cheaters lol
Just people are editing in the game files to change the female voice menu chat phrases to anime girl voice chat phrases
night cloak
Still, you can do so through customer service in-game, or through the reporting feature.
swift python
Alright then
plain saffron
Where can I report ingame hackers?
storm flumeBOT
Hello, @plain saffron!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
How i can add other link ?
midnight valve
there is no + icon so that means u cant
night cloak
I know but why ?
plain saffron
I’ve reported him on his tier overview screen, gladly I could find his profile/name easily with his tag
daring patio
Question: Why cannot I add a 2nd login method? It doesn't show a plus sign next to the login method I linked.
Answer: There are three reasons for the issue:
1 - You have recently switched your operating system, either android to iOS or iOS to android. Simply switching back will solve the issue.
2 - One of your linked social media methods were revoked, either you mistakenly did it from your social media settings or you asked customer support to revoke it for you.
3 - If your login methods are either WeChat or VK, you'll need to install the apps manually on your phone, in order for them to show up on linked social media settings.
void pine
Is there any way to contact customer support other than the in-game one and mail. Both of these don't give sufficient response.
past delta
How do I download the Chinese version of pubgm iOS in North America?
night cloak
I Hate PUBG Too Much hacker I The game
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
modern gale
Try to keep your questions related to PUBG MOBILE only here. We provide support only for the English global version of the game, @past delta.
No, @void pine. You can contact the customer service via the game settings. Navigate to the game settings from the main menu and scroll to the bottom-left of the Basic section.
The customer service receives hundreds of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable timespan, please reply to the support ticket or e-mail with a kind reminder.
night cloak
I Know That You Are Hare To Make Money
past delta
My bad
sterile mango
im wondering why tencent not hire the hacker to help prevent tencent system.. 😩
median garden
There Is Ingame Survey Temp.Event Just Arrived I Just Completed Survey And Doesn't Get The Reward!
And What About The Bug Related To Berlin Tournament In Future Can We Use That Points Or Not I Want Plane Skin!!!
modern gale
Anti-Cheating System will always keep an eye on players' behaviour in game strictly. Any rule violations in the game will be punished after detected by system, @night cloak and @sterile mango.
Can you be more specific please, @median garden?
sterile mango
@modern gale i want to ask.. anti cheating system is already implemented or not in pubg mobile global now ?
median garden
The Survey Related To The Current Tournament And Of Mobile Brands
By Completing That They Are Giving Mey Coupon Scrap And Battle Points
And After Completing That The Survey Vanish From The Event And Nothing Happens
modern gale
There is, please keep an eye on #questions. They even shared news about the ban notification yesterday.
sterile mango
@modern gale if already implemented in this season 8 why the hacker more many compare in season 7 ?
nowadays its true when we already in tier diamond or crown , in every game there's a cheater.. especially in emulator..
storm flumeBOT
Hello, @sterile mango!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
Hello
daring patio
Hello, @night cloak.
How may we be of assistance?
night cloak
need a moderator
daring patio
Just state your issue, @night cloak.
night cloak
@night cloak today i matched with hacker 2 times , i recorded him and uploaded on youtube. you guys can ban him?
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
i need a moderator to reply
daring patio
This is the only reply you will receive, @night cloak.
upper knot
Hello
daring patio
Hello, @upper knot.
How may we be of assistance?
night cloak
do not delete my message
daring patio
You have been answered. Stop sending more messages regarding that here.
night cloak
You are not a moderator you are just a TRASH.
daring patio
Be respectful, @night cloak.
upper knot
How can I participate in tournaments?
daring patio
What tournament, @upper knot? Please elaborate.
upper knot
@daring patio how do i know how to kill any tournament
modern gale
Please be respectful and the bot's answer already exists, @night cloak.
night cloak
@modern gale if i send the video to you, you will ban me also? the hacker is not my friend (in game). just click the start button and see a hacker in my team?
today 2 times played with hacker. i recorded 2 hackers. different man
modern gale
We (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to ban account), hence why we have a customer service, @night cloak. You can report customer support only via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
so if i send the customer service they will ban me also?
if so , i wont send the video. @modern gale
modern gale
No, @night cloak. You're just reporting.
night cloak
But they say playing with hacker causes ban? @modern gale
modern gale
If you get matched with random hacker in automatching, it won't affect your account in a negative away. Only active teaming up causes ban, @night cloak.
night cloak
Okay thank you.
modern gale
You're welcome!
night cloak
Hey can anyone explain what does "actively teaming up" means?
modern gale
Like your friend is actively teaming up with hacker, @night cloak.
proven scaffold
@modern gale ???
blazing saddle
@night cloak actively teaming up is playing multiple times with hackers by added them in team manually in lobby.
modern gale
If you didn't receive anything, your vote didn't win, @proven scaffold.
modern gale
If you're sure he's a cheater, please try reporting it again, @glacial violet.
NOTE: We (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to ban account), hence why we have a customer service. You can report customer support only via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
glacial violet
yeah i saved this answer
even pubg customer service answer is automatically after waiting for days if iwas cheater I could play with other account and not disturbing anyone but ispent hours years with this sh+++ y game and they gave me 10 years for what ! im still waiting because call if duty mobile is coming soon pubg should think better rather than ban players who use simple tools to fix games problem
they should ban hackers who spent thousands of $ on there account and they still free
weary cosmos
when beta server open?
haughty cypress
@weary cosmos ask in #beta-support
night cloak
I love when I drop in , land on a roof and get Insta killed due to "falling from too high" it didn't even a go into a down phase just Insta killed me and I didn't even land.
Love this bloody bug , only happens in FPP and it's happened 6 times in the past two days to me
median garden
There Should Be One Update In Which They Probably Remove And Fix Every Bug And Make Game Run Smoothly
im Using Poco F1 Flagship Device And There Is lag Lag Lag And I Dont Have The Solution To This
proven scaffold
@modern gale I voted for team soul mortal and he won then why i didn't received?
void pine
@median garden never gonna happen
You can get a brand new dancing donkey crate which no one asked for instead.
night cloak
why I can not link my twitter account to PUBG to connect to my account
modern gale
It's a problem and refer to emulator related problems to #emulator-support, @night cloak. To obtain access to PUBG MOBILE Emulator related channels, assign yourself the Emulator role by reacting to 🇪 in #504819353049628683.
elder dirge
Not able to login acc. With twitter
blazing saddle
@elder dirge what platform are you using? Android/iOS or Emulator?
elder dirge
Emulator
blazing saddle
@elder dirge go to #emulator-support for emulator related questions.
storm flumeBOT
Hello, @elder dirge!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
void pine
Why would in-game support close conversation?
fair quiver
Hello
coral leaf
How to prevent force closed mid game other than clearing cache ?
viral ruin
Its been 1 day and 8 hours since i messaged for false ban claim but still no reply from customer service is it a joke ? Invested so much money and time into this game and then you ban me for no reason (not hacked/cheated/exploited bugs/teammed up) banning legit players is what they call preventing hackers So stressed currently
coral leaf
They dont take any further deal here for ban claiming
viral ruin
@coral leaf those who should take care are not even replying
coral leaf
They have many people getting those complain , its not taking a short time , many people get respond in weeks cause how many they are z your not the only one that get that problem just be patient
glacial violet
@viral ruin ihave same problem since week all igot from them reply from bot or closing the appeal
viral ruin
@coral leaf if the query is regarding a purchase problem they reply in hours. This how they treat us
glacial violet
@viral ruin
coral leaf
Complain to the mod , not me i am nobody frick off
viral ruin
@glacial violet
daring patio
Why have you sent these pictures here?
glacial violet
but my account lvl 70 im ace since season 2 ispent so many time the thing piss me off igot banned while cheaters free and play in-game
viral ruin
@daring patio to show 15 kills can get you banned
night cloak
I collected a reward with vpn, 2 months ago. why pubg dont ban me yet? @daring patio
lethal osprey
hello i need help
storm flumeBOT
Hello, @lethal osprey!
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
lethal osprey
anyone can help me with freeze rank?
daring patio
Accounts are not suspended for such issues, @night cloak.
That is not true, @viral ruin.
glacial violet
@lethal osprey no its common problem just wait
lethal osprey
@glacial violet what?
daring patio
Please provide your user identification number and screenshot of Not Ranked.
meager moss
new bug :))
storm flumeBOT
Hello, @meager moss!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
glacial violet
the game is bugged so many problems
viral ruin
@daring patio so you mean i used hacks thats the reason i got banned
daring patio
Affirmative, @viral ruin.
night cloak
@daring patio but mods says you will be banned for using vpn. why i dont get ban
night cloak
You will not be banned for the sole reason of using a VPN.
We lack further information on this matter.
lethal osprey
@glacial violet my ranked was freeze and they say to me to wait 15 days to unfreeze
pale falcon
You’ll just have to wait, @lethal osprey.
lethal osprey
@pale falcon i can wait but wait for what?
daring patio
Which moderator said that, @night cloak?
lethal osprey
i wait 12 days and my account not unfreeze
night cloak
@pale falcon she said in previous message.
daring patio
Just uninstall all the cheats and you will be good to go, @lethal osprey.
pale falcon
It is not recommended and we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @night cloak.
lethal osprey
@daring patio i have 60 level account you think i use cheat?
daring patio
Sure, I do.
lethal osprey
from season 2?
this is information server because they say to me they can help me
@daring patio
pale falcon
Please avoid repeating questions regarding account suspensions, @lethal osprey.
I’ll have to mute you if you continue.
lethal osprey
nute me for what from pubg support?
pale falcon
Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @lethal osprey.
lethal osprey
i try to take a help and all answewr was bad
pale falcon
I’m telling you to press the file claim option, we can’t assist you any further here, @lethal osprey.
lethal osprey
i havent ban melanie ok and when i try to speak on sypport all time i was speak with a robots and ask other guys like you maybe now more from me
only 1 guy i khow to speak with a real guy on support and this guy say to me to send them maill and there i speak with a bots
glacial violet
@pale falcon are u sure no one here in this community working in pubg support team !
because im really disappointed they not answering my issue even with 1 word all igot was an snswer from bot 🤨
pale falcon
Please avoid having discussions here, @night cloak.
weary oxide
Any support?
pale falcon
How may we be of assistance, @weary oxide?
weary oxide
Can I share glitch screenshot here?
lethal osprey
@glacial violet thanks kurdi for help all time we speak with bots and robots
pale falcon
You may relate to #555492558428700682 regarding any issues with bugs, the instructions on how to report them are pinned in that division. You must submit the form in accordance with the description for every submission field. Failure to comply with these guidelines will result in a rejection of your submission without prior notice. Please be sure to give as much information as possible when reporting a bug. Before submitting a report, confirm whether a similar report has already been submitted in #555492558428700682. If that is the case, upvote the report. Only submit a separate report if you have additional information that has not been provided in the original report, and submit only one issue per report. We'd like to keep all reports about a specific bug in one thread to keep track of its progress properly, so if you find a topic wherein someone posted about the same issue you're experiencing, simply reply to that topic.
night cloak
@pale falcon she is a bot
pale falcon
If you are still facing technical difficulties, please contact the customer service and the technical department will look into the issue, @weary oxide.
I’m not a bot, @night cloak.
night cloak
@pale falcon you are just a liar. i used vpn ban me now.
raw geyser
Can anyone tell why getting 10 min ban Without using any kind of 3rd party apps or anything though i am playing legit
pale falcon
Could you please provide me with the reason, @raw geyser?
You will be muted if you continue, @night cloak.
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
raw geyser
@pale falcon You are asking reason But i was playing as usual and i clicked on start and suddenly got 10 min ban in lobby
pale falcon
Why were you banned, @raw geyser?
lethal osprey
@night cloak help us
raw geyser
@pale falcon No perfect time i can tell but before 1 ½ hr
@pale falcon Oh if know that why i got banned i dont have come here
pale falcon
I want the reason, @raw geyser.
raw geyser
@pale falcon i have screenshot of ban I dont know reason They banned me.how i can tell reason
lethal osprey
your ban say from netowrk i take the same too
raw geyser
glacial violet
@pale falcon why icant pm u !
storm flumeBOT
Please read this channel's pinned messages for further information, @raw geyser:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
Please read this channel's pinned messages for further information, @lethal osprey:
- Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
- iOS: Click the channel name and select Pinned Messages located at the bottom.
- PC: Click the pin icon located in the top-right of the channel.
night cloak
There is nothing we can do about your issue here, @lethal osprey. We are not affiliated with PUBGM, Tencent Games or their customer service.
glacial violet
i asked question but didn't got answer from u
lethal osprey
@night cloak i dont say to make something you i ask if you khow something more this bans without reason
glacial violet
@night cloak so why pubg game share this group in some topics if uts not official gr
night cloak
Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.
All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @lethal osprey.
What exactly is the issue, @glacial violet?
weary oxide
Is there any chance for us to become moderator or something else?
pale falcon
I have sent you a message, @weary oxide.
plush mango
glacial violet
@night cloak guess then ucant help me in anyway
storm flumeBOT
Hello, @plush mango!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
night cloak
Can't help you if you don't speak.
night cloak
Like I've said, all bans issued are fair. There's no way around it. Further enquiries on this matter can be redirected to customer service.
glacial violet
@night cloak why pubg support team not answering ir review my ban appeal its been since aweek they close ir igot answer from bot i claimed all necessary documents but igot nothing they banned me for 10 years its not even for cheating, how much time should i sent them till they look my issue
night cloak
It's not just limited to cheating.
A violation of the Terms of Service will get you punished.
weary oxide
@plush mango @pale falcon is that comes under hack?
barren prism
They most probably not replying cause you were using hacks @glacial violet
pale falcon
Please elaborate, @weary oxide.
plush mango
Ok#
weary oxide
I was killed by someone who did the same glitch @plush mango did isn't there account should be banned for cheating?
glacial violet
@night cloakfor 10 years its bad joke imay used graphics tools before season 8 but inever used it in season 8 all iwas using was customconfig that is
@barren prism do u think im hacking with lvl 70 account
pale falcon
You can report them for exploiting a glitch, @weary oxide.
weary oxide
I already did but I don't think they will receive any warning
barren prism
You played 38 matches but have 11 wins and 28 top 10 so 11+28=39 how does that work?
glacial violet
@barren prism last game igot banned not in the list
night cloak
Like I've said, there's nothing we can do about your suspension here. We are not affiliated with PUBGM, Tencent Games or their customer service. Further enquiries on this matter can be redirected to customer service in-game. Please move to #chat, thank you, @glacial violet.
blazing saddle
@glacial violet Stop bringing the same issue here again and again. Further violations will result in a mute.
candid river
hey @pale falcon whats solution for not downloading maps
blazing saddle
@candid river
This drive contains ingame files of all three maps :
•Miramar - map_desert
•Sanhok - map_savagemain
•Vikendi - map_dihorotok
-> "Cannot download map ingame"
->"Getting (!) Error while trying to the maps"
https://drive.google.com/folderview?id=1-3NKxcGAKXGEy_YmpKBkbJfNcs_dGgQa
Guide to manually place the file(s)
Step - 1 : Download the file(s).
Step - 2 : Go to Internal Storage -> Android -> Data -> com.tencent.ig -> files -> UE4Game -> ShadowTrackerExtra -> ShadowTrackerExtra -> Saved -> Paks
Step - 3 : Paste the file(s).
Step - 4 : Restart device and enjoy the maps.
Note : This solution is only for Android mobile users.
void pine
pale falcon
While trying to download a new map, please ensure that there’s enough storage space on the device and make sure you have a strong and stable connection, @candid river.
How may we be of assistance, @void pine?
void pine
How to get this
pale falcon
Please be more specific, @void pine.
weary oxide
Download we game for tencent buddy from play store @void pine
blazing saddle
@void pine that is an app called WeGame, available only for players of Indian region.
weary oxide
@blazing saddle I am faster 
blazing saddle
@weary oxide try not to interfere when staff is supporting. You can go through the channel guidelines in the pinned message. We appreciate your active help 😄
honest helm
hello I'll report a bug
storm flumeBOT
Hello, @honest helm!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
honest helm
Today I was in the school on the top floor of the building opposite the man had a binoculars when looking at the glass room looks only to the glass, but the binoculars look at the wall in the room despite the wall does not look next to the room looks
blazing saddle
@honest helm refer to the message above ^
honest helm
ingilizce bilmediğim için anlamadım çeviriden yapıyorum.
storm flumeBOT
Please do not use any other language aside from English in this channel, @honest helm. Refer to #482111832669159445 for language channels.
stark plinth
When will be the issue of not ranked fixed
pale falcon
We’re not sure, @stark plinth.
barren prism
Who keeps deleting that?
barren prism
Oh ok then
void pine
If one joined a match through mobile and while in spawn island , disconnected and joined the same match through emulator ,what would happen?
meager moss
@void pine will get banned
pale falcon
I don’t think that’s possible, @void pine.
meager moss
It is I tried it already
pale falcon
You’ll most likely be banned for bypassing it.
You’ve tried it, @meager moss?
Thank you for the confirmation.
blazing saddle
@void pine It is possible, but it bypasses the restriction of emulator players matching only with emulator players. Hence it may lead to account suspension.
It gives you an unfair advantage over other mobile players in the lobby, hence violates the ToS.
void pine
"may". Any official word about this.