questions

[median rose]

@blazing saddleIts not working

[teal cradle]

@muted runeif it works tell me

@median roseuse vpn germany

[muted rune]

@median rose bro have you used any vpn?

[median rose]

No

[teal cradle]

@median rose @muted runeuse vpn germany

[median rose]

Which app?

[teal cradle]

and tell me if it works

@median roseany app which is famous and safe

[median rose]

Can i use america?

[teal cradle]

@median roseany vpn app that is famous

it happened with me and it worked

@median rosetry

[median rose]

Will america work?

[teal cradle]

@median rosemaybe try

but dont play using vpn or log in using vpn ok @median rose @muted rune

[floral mason]

au servers?

[teal cradle]

@floral masonwhat?

[floral mason]

when will there be australians ervers

[teal cradle]

@floral masoni dont know i dont work with tencent

[floral mason]

im asking for a mod

[daring patio]

Please do not send multiple messages, @teal cradle. Learn to use punctuation and combine all that into one message.

[teal cradle]

@daring patiook got it

[muted rune]

@teal cradle it worked thanks bud

[teal cradle]

@muted runewelcome bro anytime

[fallen anvil]

For some reasons i am getting too much headshots.
Is this problem for my account?

[blazing forge]

When i open my pubg m in nox cleaner app then any.problem like a banned or susppend..

[pearl forge]

If the hackers from crew arent banned, I'm not spending another dollar on this game.

[blazing saddle]

@muted rune There is no need to reinstall the game. Just download DNS changer and open the game while your DNS is connected to Google DNS.
Usage of VPN is strictly not recommended.
Edit : Nvm, looks like your issue was ready addressed.

@blazing forge If the app causes any kind of ingame file modification, then it is unsafe.

@barren warren Can you explain what do you mean by 'when i go back'?
If you leave the app/stream window, the counter stops.

[teal cradle]

guys why r my friends getting a 154 mb update and me not?

[blazing saddle]

@teal cradle the 0.13.5 update was of 154mb, maybe they cleared data?

[teal cradle]

oh ok thank u

[barren warren]

@ToRoiD#9617it dont stop it resets

@blazing saddle

[blazing saddle]

@barren warren Did you close the stream window?

[barren warren]

I open it it counts and when i close the window get back to game and go again there

It starts from 0...and for my friend it continues from last time

@blazing saddle

[blazing saddle]

@barren warren I myself haven't encountered issue, as it does continue the counter everytime I close and open the stream tab.
I suggest you keep the stream tab open till you collect all the rewards as it might be a bug.
You can report the bug ingame or in #555492558428700682 channel.

[barren warren]

Nice it happens only to me why @blazing saddle

[blazing saddle]

[night cloak]

I still have hackers in India bonus Challenge

it's literally pointless to play India bonus Challenge. first high ping then hackers

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[tawny galleon]

I had 3 kills in a row with all 50+ meters in solo platinum league without missing a single shot but still my sharpshooter achievement is locked. 😭

[night cloak]

I reported and even made clip over this guy

[tawny galleon]

Please help me 😓

[night cloak]

This Hacker got chicken dinner with 15+ kills in India bonus Challenge and literally ruined everyone's game

[inland plaza]

I received a update... What was that?

[tawny galleon]

@night cloak damn it's really shocking to see hackers once in every 10matches .😓

Help me officials.

[night cloak]

It's shocking to see hackers in official Challenges

[tawny galleon]

I had 3 kills in a row with all 50+ meters in solo platinum league without missing a single shot but still my sharpshooter achievement is locked.😭

[night cloak]

there are hackers even in Crew Challenges

[tawny galleon]

They aren't hackers TBH they are just piece of garage.😃

[kind drift]

@inland plaza Maybe general bug fixes, nothing important.

[blazing saddle]

@tawny galleon It says 3 headshots in a row. Read the description of the achievement carefully before asking questions.

[tawny galleon]

That's what I said

3 enemies killed with headshots in a row without missing any shot with 50+meters

Still it's locked.

[dusk bobcat]

Всем привет! Мне нужна помощь

Есть администрация?

[faint escarp]

@dusk bobcatзачем ты пишешь на ру языке?

[storm flume]

Please do not use any other language aside from English in this channel, @faint escarp @dusk bobcat. Refer to #482111832669159445 for language channels.

[night cloak]

I played two India bonus Challenge and died twice from hacker

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[drifting lark]

How did people already get these? Is there other way to gain these points except watching stream?

[blazing saddle]

@drifting lark You get the points if you bet on the winning team. You can get further info in the Rules section of the Esports tab.

@blazing swift What is the issue?

[blazing swift]

Why isn't this updating while other players already got results

Group A Results have already been declared but our team result are not updated yet

[night cloak]

Anybody know what were today's 2 update for?

[blazing saddle]

@night cloak Nothing important, general fixes probably.

[night cloak]

Okay

[blazing swift]

@blazing saddle Lookout my query?

[blazing saddle]

@blazing swift Sorry, I have no information regarding this issue, kindly wait for other staff members who have more knowledge about this to answer your query. Please be patient.

[blazing swift]

@blazing saddle No problem

[glacial violet]

for the 3rd time tencent customer service closed my claim about banning my account without answer

[night cloak]

If customer service can't help you, don't expect us to.

[spring yew]

Hey, how do I RSVP for the Berlin PMCO boat party tonight?

[dusk bobcat]

Hello. Help me with it? I have ban for one week or forever??? Im not using hacks and another plugins

Thank you

[blazing saddle]

@dusk bobcat It shows the cooldown.

[dusk bobcat]

What?

@blazing saddle that is, I can log in on August 3?

[rare scaffold]

Ya

[dusk bobcat]

Thank you

after i can play next I am reset to all my ranks?((

[vagrant onyx]

@dusk bobcat i dont know what its say

[night cloak]

It should be in your email that you registered with, @spring yew.

[vagrant onyx]

Either its say update your Emulator or you team up with cheater @dusk bobcat

[versed valley]

I spent 1600 silver fragment on outfit for permanent but I only got it for 7 days

[night cloak]

What outfit specifically?

[dusk bobcat]

@vagrant onyx I did not know that the player with whom I play a cheater. I played randomly, as they took one top with him and decided to play a couple of skating rinks and that’s all.

[vagrant onyx]

@dusk bobcat repeated offensive will lead to ban
mean if you play with them in raw you might get ban

[versed valley]

Goth punk set @sheth

@night cloak

[glacial violet]

next time pay more and use hack so u dont get banned at all but if u used gfx or vpn u will get 10 years ban

[vagrant onyx]

@dusk bobcat contact customer care
press the yellow button
and till them about the cheater

[dusk bobcat]

@vagrant onyx I understand this as a preventive measure so that I do not play with the cheaters and they gave me a ban for a week. but if you repeat it will give for 10 years so?

[vagrant onyx]

@dusk bobcat maybe
cause breaking Tos will lead to ban

You can read the Tos in #481198147478224896 number 7.3

@dusk bobcat

[dusk bobcat]

@glacial violet @glacial violet I use vpn to get all sorts of buns that are not available for my country / region. because of this, too, give a ban ???

[vagrant onyx]

@glossy atlas some cheater are smart
they will know that he will get a ban

[glacial violet]

@glossy atlas exactly igot banned my kd 4.2 and nax kill 8 played only 38 game
im playing this gane since it released and ilost my lvl 70 account

[vagrant onyx]

@dusk bobcat will vpn does not cause ban
But using vpn is not recommended

[night cloak]

You probably selected the 7d option instead of the permanent one, @versed valley.

[dusk bobcat]

@vagrant onyx I understood everything, I will not use vpn anymore. if you kill him, will they not ban you?

[spring yew]

@night cloak I just have tickets there, but no mention of the boat party

[glossy atlas]

I feel your pain @glacial violet That is my account. I spent over $2000 on the game. It took me 1 year to get all these achievements. 6 months of solos to get that commando achievement. I must be the biggest fool on this planet to use hacks or do anything that would get this account banned for 10 years.

I play on a $1000+ iPad Pro and I don’t understand when that automated bot says I must have used some gfx tools 😂

[night cloak]

It's not just limited to usage of GFX tools.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[tawny tinsel]

I have a doubt one of my squad member is using esp hack... But dont know for sure.... Does playing with him can ban my account too??

[mystic copper]

@glossy atlas I though getting commando was impossible

[spring barn]

Giveaway will ask about our private data huh ??

We are getting prize (if lucky) for the sake of our privacy

[night cloak]

The boat party is held in Berlin, you do know that right, @spring yew?

[blazing saddle]

@dusk bobcat Yes, your ranks will be reset.
Vpn use is not recommended but it is unlikely that you were banned for that.
Wait for the cooldown date for your account to unlock.

[dusk bobcat]

@blazing saddle thank you very much

[spring barn]

Is that right what i asked before

[glossy atlas]

@night cloak yes, It’s not limited GFX ofcourse. So, What other reasons could result to a 10 year ban? If one din’t use hacks & gfx?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[blazing saddle]

@spring barn Refer to #604415969590247435

[night cloak]

Read that, @glossy atlas.

[spring barn]

@blazing saddle i have read those but cant get it properly thats y i asked u

[blazing saddle]

@glossy atlas Actively teaming up with cheaters, intentionally or not. This is the most common reason why people get banned.

@spring barn

[glossy atlas]

@blazing saddle I believe if that was the case then it would have warned me that I’m having cheaters on my team? Maybe a temporary ban for it too?

[blazing saddle]

@glossy atlasIt is upto the system, what kind of bans it gives out; depending on the severity of the violations of the ToS.

[spring yew]

@night cloak yes I’m in Berlin, was here both for Prelims and now for finals

[night cloak]

Apologies, I do not know much about that, @spring yew. Perhaps you could contact Aeolus or Croissant regarding this?

[glossy atlas]

@blazing saddle I only played 10 games in s8 before getting banned. I was pushing for conquerer again and the other 3 people in my team were sitting in my room. We only had a random in 2 games if I can recal@.

[blazing saddle]

@glossy atlas If you want, you can go through the ToS of the game. Refer to faq 7.3 in #481198147478224896 channel.

We cannot help any further regarding ingame bans. Do not repeat the same questions here, it may result in a mute.

[spring yew]

@deep vector Do you know about the boat party?

[glossy atlas]

@blazing saddle yes, I have read and revised it several times mate. Today is the 9th day of my ban.. Ofcourse, I have read everything and tried to figure out if I could find a reason for the ban.

[blazing saddle]

@glossy atlas We are not working for Tencent games or part of developer team to answer these type of questions for you.

[glossy atlas]

Yeah, I have been told. Just hoping to get any enlightenment on this.😄

[blazing saddle]

Only customer support can enlighten you further.
You can stop asking the same question again and again.

[glossy atlas]

We banned people can’t do much but resort to try and find any help we can get specially after the customer support you want us to contact just closes our conversation without any explanation. 😄 Anyways, I came here just because of the name of this chat. Sorry for bothering & Thank you for your time.

[storm flume]

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

[night cloak]

Would appreciate if you could contact him/her privately, @spring yew.

[distant escarp]

Does anyone have patch notes for today's hotfix?

[blazing saddle]

@distant escarp No information, probably general fix.

[distant escarp]

thanks ❤

[twilit flint]

Help My Game is saying Request time Out when my wifi is Working it happened after i updated pubg today

[vagrant onyx]

@twilit flint if you get Request timed out 1 time or 3 time that is normal

just double check the connection and try again
or use different wifi connection

[gilded kestrel]

wheres the best place to drop

[modern gale]

Ask in #pubg-mobile or check on YouTube, @gilded kestrel.

[storm flume]

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

[gilded kestrel]

but i thought this was support chat?

[hybrid carbon]

Hey everyone. I'm curious, has tencent made and official statement on the gfx tool app?

[vagrant onyx]

@hybrid carbon yes , any third party application such is gfx tool are not allowed and will lead to ban

[kind sage]

i only know long time a go someone make a petition to make gfx tool legal,and they approve

like,it's fine to change usercustom.ini only. that's what i know

[hybrid carbon]

@vagrant onyx thank you for the reply. No one else seemed to notice me.

[kind sage]

i've been ignored

[tawny galleon]

I have done the sharpshooter achievement again but still not unlocked

WTF is this 😓

[stiff cloak]

Why the sudden rise of hackers in Asia server. Everybody seems to be jumping very high and running like The Flash

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

Hello, @stiff cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[tawny galleon]

Please solve my problem

@bold siren I have completed the achievement twice but still it's locked

[bold siren]

May I see a screenshot of the achievement, @tawny galleon?

[tawny galleon]

Yeah sure

All the screenshots are here

@bold siren here they are .

[bold siren]

I see no images, yet.

Send it to my direct message, @tawny galleon.

[inland plaza]

Helo

[deep sluice]

Will there be an African server? Just saw an image that looked real but just wanted to find out if it's official

[modern gale]

Hello, @inland plaza. How may we help you?

Yes, @deep sluice.

[candid finch]

why has this not been announced here yet?

[nimble lion]

@modern gale hey bro dm pls

[modern gale]

I will check your direct message later, I am busy with the esports.

[nimble lion]

Okey sory @modern gale

[modern gale]

https://twitter.com/PUBGMSA/status/1155065139026190336?s=19, @candid finch

PUBG MOBILE Southern Africa (@PUBGMSA)

You heard it right from the source at The #PMCO 2019 Global Finals - @PUBGMobile is taking over Africa! #serversarecoming

Likes

155

Twitter

[brittle fractal]

My friend was banned i don’t know why? but hi want to give me his clan, it is possible?

[candid finch]

@modern gale ooo thanks

but figured since its official server itll be here too

[pale falcon]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure. Violating any of our stipulations is unsuitable and can result in repercussions. These types of offenses can result in harsh reprimands. Unfortunately, we are unable to revoke your suspension because we don’t deal with that department, hence why we have a customer service. Please don’t repeat questions regarding account suspensions in this server, as this will result in moderating measures being undertaken. You have agreed that you will follow this rule, and have agreed to accept the consequences of any failure to do so. If you feel your ban is unjust, please contact the customer service. You are solely responsible for any action taken against your account, and it’s up to you to make sure that no one besides yourself accesses your account, and that no rules are broken. If you feel you’ve been hacked, or a miscommunication has taken place, please report it to the administration immediately, and it will be looked into. If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

Please remember that cracked game clients are not supported and will lead to your account being banned. You’ll have to press the file claim option in the bottom corner of the account suspension dialog box. Please remember, they have the appeal process in place in order for users to argue their ban civilly if they feel it was not warranted, @brittle fractal.

I don’t think that’s possible.

[quiet oxide]

will ever HDR + extreme?

[pale falcon]

Please elaborate, @quiet oxide.

[pale falcon]

Please follow what I said above, @cedar swallow.

You’ll have to wait and see what happens.

[solid lance]

I have two laugh emotes how can I get rid of one of them?

[pale falcon]

You can’t dismantle those, @solid lance.

[solid lance]

How can I get rid of it then?

[pale falcon]

You can’t, I’d suggest keeping it.

They might let you dismantle it later.

[solid lance]

This games started to harrase the old players

[pale falcon]

You’ll probably lose your points, @cedar swallow.

You will be banned if it repeats.

[solid lance]

Like we have been here since the beginning of the game rather than keeping what we have unique as a symbol of all the time we have been in this game they started giving these stuff to everyone

[pale falcon]

That’s not our fault, @solid lance.

Yes, @cedar swallow.

[solid lance]

Am just talking nonsense don't mind me

A serious question this time are GFX tools banable?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[solid lance]

Ok thank you!

[daring patio]

Hello, @cedar swallow.

Just uninstall the cheats.

I am not in any such servers, @cedar swallow. Your choice of words assures me that you certainly cheat.

Please prove it, @cedar swallow. :)
If you believe your account suspension was unfair feel free to contact in game customer support and stop squabbling about it here.

[blazing saddle]

@cedar swallow The fact that you got banned is proof enough that you used cheats/violated ToS.
If you want to prove anything else just do it to the customer support ingame.

You can take further discussions to some other channels.

[daring patio]

Here, @cedar swallow.You have a premium role in the cheat distribution server which hereby proves you cheat.

Aww. I have said enough. It is quite clear now.

Do the honors, @woven atlas?

[mossy crescent]

Hacker

[storm flume]

Hello, @mossy crescent!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

What’s this about? It was fine yesterday

why this guy never got banned ??? Alot of people report him but nothing happens and this bot on discord keep saying us to report. I saw this hacker in India bonus Challenge killed. Doing all type of hacks

[bold siren]

Refer to this message, @night cloak:

https://discordapp.com/channels/393088095840370689/481200416349224980/599370776495390730

[scenic pumice]

Pubg emulator wont connect to my wifi

Plus while diving, it doesn't move.

[storm flume]

Hello, @scenic pumice!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[gloomy tapir]

Hey I have a question. If I link 2 social acc to one pubg acc, let's say Facebook and Twitter. Will I be able to change my pfp to either 2 of the pfp from Facebook or Twitter?

[pale falcon]

Yes, @gloomy tapir.

[night cloak]

Can I get a refund of my 5 pmco points

[gloomy tapir]

Could you show me how to do it? I linked my 2 acc but it only shows Facebook pfp

[quasi dome]

guys how do i get pmco points

i watched the stream whole day

[torpid storm]

What is pmco points?

[quasi dome]

dude we will get rewards for watching the stream

but i watched yesterday's full stream but i didnt get the rewards

[torpid storm]

In YouTube or watch in pubg mobile?

[woven atlas]

Did you watch it ingame

[quasi dome]

no

[woven atlas]

You have to watch it ingame

[wooden dawn]

yea

[quasi dome]

oh

[torpid storm]

@woven atlas ingame?

[blazing saddle]

@torpid storm Ingame, Esports tab.

[torpid storm]

Ok

[quasi dome]

then i missed out few rewards cuz i didnt watch yesterday in game

[night cloak]

then what's the point of connecting YouTube account with pubg?

[quasi dome]

guys if i watch day 3 steam ingame for 120 minutes then will i get the rewards

[night cloak]

Wait how many points do you get for connecting your YouTube account?

Yes, as long as your cooldown is over, @quasi dome.

[empty heron]

@night cloak None, you only get ingame bp crates

[spring birch]

Lel pubgm wants to give me 10000 coupon scraps and thens the game says

[night cloak]

Simply report that stream and YouTube will deal with it, @atomic stream.

That's interesting, @spring birch.

[spring birch]

Lol it's some mistakes from game side why would pubg give me 1000 free crates😂

[atomic stream]

@night cloak That okay but I want pubg mobile to ban him too..

[storm flume]

Hello, @atomic stream!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[onyx briar]

why cant i collect it

it says something maximum blah stacked something

[atomic stream]

What is this 😳

[quasi dome]

how much time for cooldown at event rewards

[atomic stream]

Are they really giving 1000 scraps

[onyx briar]

@atomic stream i sent this here right after i got this mail but i cant collect it

[atomic stream]

Ohh. I think its glitched

[hasty sundial]

same here

[onyx briar]

i need to colect this we rilly need ittt

[night cloak]

It's not meant to be collected. It's a mistake on the game's end.

[hasty sundial]

its a glitch , the msg adress was beta 14 was released and it cant be collected

[night cloak]

If you try to collect it, it will show that you have reached the limit.

[hasty sundial]

i cant even delete it or mark it as read

[onyx briar]

@night cloak i dont care i want it i need it

[night cloak]

Well, you can't have it, sorry to break it to ya.

[inland plaza]

Pubg is so bad 😒

For a sec I was like... Oh dam I got all outfits

[empty heron]

@inland plaza Everybody makes mistakes

[willow dune]

@inland plaza ikr

[spring birch]

What did u think my friend they gonna give you free 1000 crate opening for just telling you that beta is released😂

Pubg is not that kind

[hazy sorrel]

was this by accident lol

[daring patio]

Read the previous messages?

[bold siren]

Yes, @hazy sorrel.

[night cloak]

Is something wrong with the servers? I have over 300 ping for every region

[storm flume]

Hello, @hazy sorrel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

Probably your internet connection, @night cloak.

[faint escarp]

6560688151

Nice game,lmao

[storm flume]

Hello, @faint escarp!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[gentle kayak]

Can anyone help my friends account is banned without any proper reason that showing just Violating pubg guidelines! But my friend didn't use any hacks or 3rd party applications!😢

[night cloak]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @gentle kayak.

[gentle kayak]

Okey I thought this server can help my bad ! @night cloak

[violet lark]

Can't collect it

[gilded ocean]

I have deleted my account in Twitter and now I have only Google Play, and I want to login to my account via iPhone How?

Please help. I have spent a lot of money on my account

[finite surge]

Help

[daring patio]

Read previous messages by Sheth, @finite surge.

[night cloak]

@gilded ocean Unfortunately you cannot play in your account now. You will need to switch back to your previous OS, or you can create a new account, or you can reactivate your twitter.

[quartz zodiac]

why i have to way another41 day to be able to change my flag country ?? although i’ve flag card !!!!

[storm flume]

Please read this channel's pinned messages for further information, @quartz zodiac:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[brisk knot]

Only problem via Google. Play. Anyone help me?

[modern gale]

It looks like glitch, @red spruce and @finite surge.

[gilded ocean]

Okay. I hope you will find a solution to this problem in the future. @night cloak

[night cloak]

@night cloak It was sent mistakenly, ignore it.

@night cloak ok thank you

[obtuse sleet]

Help

[gilded ocean]

See u.

[night cloak]

@obtuse sleet It was sent mistakenly.

[obtuse sleet]

😧 @night cloak

[night cloak]

Regarding this reward, it is highly likely that it is a bug, or a mistake on the team's side. You will not be able to collect the reward. Avoid asking questions regarding this in the channel. Thank you for your cooperation. Do react to the bug report in #555492558428700682.

This is the link:

https://discordapp.com/channels/393088095840370689/555492558428700682/604686999357489162

[brisk knot]

Anyone help me?

[night cloak]

@night cloak gib 100000

@brisk knot Yes?

[night cloak]

@brisk knot Go into Settings > Apps. Google Play Games and Services are both there among your other apps. Wait for them to populate, then hit clear cache. Try Games first, then check to see if the problem is solved.

[storm flume]

Please read this channel's pinned messages for further information, :

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[obtuse sleet]

.pin

[quartz zodiac]

what does that mean

[night cloak]

@quartz zodiac The flag card is bugged rn.

[quartz zodiac]

i guess so

[flat current]

А тут по русски говорит кто?

[quartz zodiac]

i’ll buy another

[gilded ocean]

There are a lot of people who use hack in the game of Pubg Mobile I have been reporting to them, but no one has been banned from them. Why?

[blazing saddle]

@flat current Only English allowed here.
(Здесь говорят только на английском).

[quartz zodiac]

but sometimes we dont find the exact answer

[flat current]

Меня они тоже не понимают?

[blazing saddle]

@flat current No.

[night cloak]

@gilded ocean Their account will get reviewed once other people will report them as well.

[flat current]

@blazing saddle What is it and how to accept it? I do not speak English.

[flint nebula]

@night cloak hi mam please help me

[flat current]

Help me please

[night cloak]

@flint nebula Whats wrong?

[storm flume]

Please read this channel's pinned messages for further information, @flat current:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[barren prism]

When exactly is the African servers coming and where is the location of it in africa?

[flint nebula]

My pubg mobile id has ban and in game support no reply me

[night cloak]

@barren prism Keep an eye on #news for further information.

[storm flume]

Please refer to FAQ 2.9 in #481198147478224896 for further information, @flint nebula. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gilded ocean]

It has now played more than 300 game yet no one has been banned @night cloak

[barren prism]

Oh

[gilded ocean]

K/D : 150

[night cloak]

@gilded ocean KD 150 is normal, you just have to win matches. And if they are not banned it simply means people aren't reporting them.

[barren prism]

How long is the tournament for winning the cards going to happen?

What is the anti cheat system doing then :b

[blazing saddle]

@flint nebula Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[glacial violet]

but sadly my kD is 4 and iplayed 38 games so guess u report wrong guy or system got wrong one 😂

[barren prism]

Hmmm

[patent nymph]

Why are the rank points in Surfer Europe more than the Middle East? I want an answer

[blazing saddle]

@glacial violet If you do not need any assistance, please do not spam here. You can discuss your ban in other channels.

[night cloak]

So my internet is fine, it’s fine in other games

@patent nymph Maybe there are more Advanced players in Europe comparing to ME.

[barren prism]

@night cloak When is the giveaway going to end?

[night cloak]

Looking for someone to solve my problem regarding PM's esports.

@barren prism 28th.

@night cloak Yes sir

[barren prism]

At midnight? Cause it’s 16:55 pm 28th here

[gilded ocean]

@night cloak

[glacial violet]

yes sure um waiting support team to review my issue they provide me such agreat help like u did and im still waiting them @blazing saddle

[night cloak]

@barren prism UTC time.

@night cloak You know details of PUBGM official esports?

[barren prism]

WTH @gilded ocean hacks

Oh ok thanks Hope, still waiting to play with you

[patent nymph]

@hope#1234 This is not the answer to why only the Middle East suffers from this problem

[blazing saddle]

@glacial violet We do not provide any help regarding any kinds of ingame bans. Do not bring the issue here again else you will be muted.

[night cloak]

@gilded ocean Statistics doesn't matter.

@night cloak Very little.

[barren prism]

37 kills!

[patent nymph]

Where is the support

[night cloak]

Can you get someone for me that familiar with esports part?

@barren prism Maybe an emulator player.

@night cloak You can mention Error.

@lime juniper can you help?

[barren prism]

Wow just wow smh most I ever got was 28

[gilded ocean]

@night cloak Behind the wall

[lime juniper]

What is wrong?

[night cloak]

@gilded ocean That's suspicious.

[blazing saddle]

@barren prism This is not a place for discussions. Please move to other channels.

[barren prism]

Ok

[obtuse sleet]

@night cloak team quiz full of gimmicks. no crew challenge HACKER CHALLENGE

[blazing saddle]

@obtuse sleet Report hackers via ingame Report option. It takes time for the system to review accounts individually. Reporting them speeds up the process.

[blazing swift]

@blazing saddle Why can't I spectate in TDM Custom room while Battle Adda Casters were able to which was official of pubgm India

[lime juniper]

@night cloak?

[obtuse sleet]

Crew challenge euroape c group fpp PAK ANGELS HACK?? @lime juniper @blazing saddle

[blazing saddle]

@obtuse sleet We have already recieved reports and evidence regarding that team.

[lime juniper]

Do you have evidence?

[obtuse sleet]

@lime juniper yes

[lime juniper]

Send all details privately, please.

[night cloak]

@lime juniper

Regarding to this rule, is it necessary to do it as ASLucky or AS | Lucky is good?

[lime juniper]

Both are fine.

[obtuse sleet]

Crew challenge c grouo euroape tpp TÜRKİYE hacker team and fpp c group pak angels hacker wait dm me @lime juniper

[night cloak]

Won't lead to rejection or disqualification?

[lime juniper]

No.

[obtuse sleet]

Hacker @lime juniper PAK ANGELS

[night cloak]

Alright. I mark this as official response. Thanks for your help.

@obtuse sleet Privately DM her the evidence.

[obtuse sleet]

Okey

[night cloak]

@gilded ocean hacker detected

[lime juniper]

Never mind, @obtuse sleet. ToRoiD and Koushik have sent it already. The crew will be looked into on Monday.

[obtuse sleet]

Hacker a group euroape 2st

back of the wall shot

[flat current]

Help me please. What it is????

[night cloak]

true

[obtuse sleet]

Lucky @flat current

[night cloak]

@flat current It was mistakenly sent out. Please avoid it.

Can we collect it?

[obtuse sleet]

Please pubg mobile royale pass XD @night cloak

[blazing saddle]

@night cloak Nope.

[night cloak]

@obtuse sleet Royale Pass is free for everyone l

Elite pass

And if you're asking for one, this is not the place.

[obtuse sleet]

Noo 75$ @night cloak

[night cloak]

@obtuse sleet Keep an eye on #604416099051634708.

@hope donates us Elite pass😂

[flat current]

@night cloak What kind of refund will there be for such an error? Everyone is agitated.

[obtuse sleet]

Okey

[blazing saddle]

Please stop spamming here if you don't have a proper issue. @obtuse sleet @night cloak

[night cloak]

@flat current Refund? Did you pay for something?

We have issues

[blazing saddle]

@night cloak What is it?

[night cloak]

I have playing pubg mobile since season 2 and my friend is playing about 2 months ..but he got 2 mythics and i got nothing..

[brisk knot]

@night cloak not working plz help me.

[night cloak]

Sorry for bothering again, @lime juniper

Iis this symbol okay? メ

[blazing saddle]

@night cloak It all depends on the luck. Crates have (?) option showing the rates and rarity of items in %.

[barren prism]

How do I get the uc per a kill

[lime juniper]

Yes, @night cloak.

[night cloak]

I wasted more crates than him

[barren prism]

@night cloak Do you know how to get that?

[blazing saddle]

@night cloak You have been answered already, do not bring the same issue again.

[barren prism]

Every time I click Play now nothing happens

[night cloak]

This is not support☹️

[blazing saddle]

@barren prism Bonus challenge will be made available globally soon.

[brisk knot]

@lime juniper

[barren prism]

Oh alright

[blazing saddle]

@brisk knot What is your login method? Twitter?

[brisk knot]

@blazing saddle only. Problems in Play games

[barren prism]

@blazing saddle how is bonus challenge going to work?

[blazing saddle]

@barren prism The rules will be given in the event when it comes up.

[barren prism]

Ok thanks

[night cloak]

Alright thanks, Error.

[blazing saddle]

@brisk knot Do you have any other login method/ any other social media account linked to the game?

[brisk knot]

@blazing saddle yes but I linked my account only with Play games. Other platform is fine for login ;-;

[night cloak]

@anurag reinstall Google play games than try it

[brisk knot]

Ok @night cloak

[blazing saddle]

@brisk knot This usually happens for Twitter related logins.
Maybe you should try what @night cloak said or check if your Play games is updated to the latest version.

[gilded ocean]

@barren prism

[barren prism]

@gilded ocean why the hell did you ping me for no reason?

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[barren prism]

@storm flume He pinged me for no reason

[gilded ocean]

@barren prism What country did you live?

[barren prism]

This is upport

Support channel*

[blazing saddle]

@gilded ocean If you are trying to provide support, the user has already been answered. Take further discussions to #pubg-mobile or #chat.

[sick path]

Guys why am I seeing this when I open PUBG in Gameloop? It says it needs WIFI access but my connection is at full. How can i solve this?

[blazing saddle]

@sick path Take emulator related questions to #emulator-support.

[storm flume]

Hello, @sick path!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[sick path]

ok thanks

[fast latch]

Killed me from under warehouse in Europian server.

[safe lily]

I would like to talk about recovering my account

I lost it bc my Facebook got hacked and I got a new device

[blazing saddle]

@fast latch Misusing ingame glitches is against the Game ToS. If you have already reported the user ingame, rest assured; action will be taken against the user.

[safe lily]

Can anyone help?

[fast latch]

Yes I did I hope so. Thank you

[blazing saddle]

@safe lily If you do not have any other account linked to the game, contact Facebook support and recover the social media account. That is the only way to get back your game account.

[safe lily]

I know my account name, I never spent any real money on it

The account was banned

[blazing saddle]

The social media account security is your own responsibility. We cannot help you with this.
You can take further questions to ingame customer support. @safe lily

[safe lily]

I had the hellfire ak, and the gold scar skin and the trench coat man

[storm flume]

Please read this channel's pinned messages for further information, @mellow pecan:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[rotund marlin]

How do u get points for the chicken suit in PMCO event?

[blazing saddle]

@rotund marlin By watching the live stream ingame and collecting points. You can also bet the current points on the winning team and get a chance to earn more points if the team you placed bets on wins.

@tawny tinsel Please do not interfere when staff is providing support. You can refer to the guidelines in the pinned message of this channel or I can send you the guidelines personally.

[tawny tinsel]

@blazing saddle thats reality i guess...

No need.. pubg is only banning account who arent using hack.. and hackers are playing carelessly..

Thats reality ... And support can be like banning hackers.not telling people pubg will take action ..while it dont...

[pale falcon]

We can’t do anything about it, @tawny tinsel.

[blazing saddle]

@tawny tinsel You can take your complains to the ingame customer support. This is not the intended place.

[tawny tinsel]

Then what does this channel of Support do?

[safe lily]

@blazing saddle people are running scripts and cheating there is an easy solution another thing, all the cosmetics make the game lag worse and worse so some people will just remove that from the game and the can hit 6p FPS

[tawny tinsel]

I m just supporting him.. that his wish isnt going to be reality.🤣

[blazing saddle]

@tawny tinselWe provide technical support for client sided issues. Refer to #481198147478224896 channel to have a brief idea of what kind of support we provide.

[tawny tinsel]

Well u can send here... @blazing saddle

I wont mind getting that support here

[blazing saddle]

We have the #481198147478224896 channel for the sole purpose of being a guide to most of the questions. You can go through it if you wish to.

[tawny tinsel]

@blazing saddle i m too lazy for that ..support here..

[blazing saddle]

Enjoy your laziness.

[tawny tinsel]

Enjoying but pubg dont want me to enjoy...🤣🤣 @blazing saddle

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[blazing saddle]

Please move to other channels. This is your last warning. Further violation will result in a mute.

[night cloak]

sorry

[high zenith]

Still having this problem
Should i delete and install again?

Works fine with data just not wifi

[rotund marlin]

How many points will i gain back if i place a bet and it is correct?

[blazing saddle]

@rotund marlin Check the Esports tab ingame, they have the details in the Rules section .

[night cloak]

toroid

when the week 3 come i will get the crate? right?

[blazing saddle]

@high zenith
Go to device settings,
->Disable and reenable storage and microphone permissions.
-> Click the restrict data usage and check options of Wifi and Mobile data both.
-> Force stop the app.
-> Make sure the device date and time are switched to Automatic (network provided)

@night cloak Yes, and you will have to complete 10 missions to open the crate.

[night cloak]

wut i alredy completed week 3 missions

no mission left now

[blazing saddle]

@night cloak Yes, Ez mission license unlocks only the missions of the next week.
This will be compensated on Week 8 where you wont have to do any missions to unlock the crate.

[night cloak]

oh so i will dont complete the week 4 missions and when the week comes ill complete mission and get the crate and parachute

[blazing saddle]

@night cloak It will be like, you complete missions of week 4 and open the week 3 crate, on the 3rd week.

[fast latch]

Well that's not cool

[night cloak]

yup it should give the crate also 😦

[empty heron]

That crate is available on week 4, that should be clear to you and you should know that. That's why week 8's crate is free.

[toxic lichen]

Where can i download beta version ?

[empty heron]

@toxic lichen #beta-news

[errant ginkgo]

What even

I mean if i got that many i wouldnt complain but it says you reached the max stack for this item

[empty heron]

Visual bug, ignore it.

[errant ginkgo]

Aight

Cant get rid of the mail now though :/

[atomic igloo]

what is BP?

[empty heron]

Battle Points

[atomic igloo]

no
its Bio-sh*t Points
we can inly use them to reach Reedems

[empty heron]

Yeah, ok, deal with it @atomic igloo

[atomic igloo]

I will

[mental needle]

Where are located ME servers ?

[errant ginkgo]

middle... east?

[supple pine]

ok I've a question

if i buy ez mission license this season
what will be the cost of my rp next season?

[empty heron]

@supple pine The same.

Only the Mission license gets cheaper with every consequetive rp purchase

[supple pine]

oh thanks

i thought the price of rp would decrease lmao

[storm flume]

Please read this channel's pinned messages for further information, @tawdry plover:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[storm flume]

Please read this channel's pinned messages for further information, @night cloak:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[night cloak]

@night cloak sorry friend I didn't check pinned message before sending image here

[open oracle]

Why ping is always 300ms+ in bonus challenge for Indians in solo mode, please fix the ping issue 😑😑

[sullen rivet]

How to create coupon

[daring patio]

Open Inventory > Tap on Scraps > Tap on Combine, @sullen rivet.

[sullen rivet]

Vpn trick❓

[spring void]

@open oracle ping is high as the server used is not Asian, please send the message to customer service or #555492558428700682

[blazing saddle]

@sullen rivet VPN usage is strictly not recommended.

[marble furnace]

How to get scrap after downloading beta version

[storm flume]

Please read this channel's pinned messages for further information, @marble furnace:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[crude mirage]

Good Day @lime juniper Are you able to clarify which African Countries will receive Server coverage? As I reside in the Continent, the latency is not ideal.

[lime juniper]

At the moment, no. But more news on this will be announced in the near future.

[crude mirage]

I see. Thank you.

[night cloak]

this really or fake ?

10,000 ?

[crude mirage]

@night cloak are you referring to the African Server?

[night cloak]

really or fake ?

[crude mirage]

I guess it can’t hurt to try pal

[bold siren]

Check #news, @night cloak.

[night cloak]

@bold siren how download this in phone ?

[bold siren]

It is a bug, @night cloak.

[clever inlet]

How can i recover my account if it was stolen/hacked from me?

[daring patio]

Please elaborate, @clever inlet.

[night cloak]

@bold siren 😦 OK TY I DONT DOWNLOAD THIS

[gilded kestrel]

how do you exit vehicles on emulator

[clever inlet]

@daring patio So my friend clicked a website link in facebook and after a while her's account was stolen or hacked, she said that someone was trying to log into her account from India, she tried to deny it but the hacker managed to get it in. And now she can't log onto her account

[gilded kestrel]

god damnit i died

it didnt give me an option to exit and in settings controls it doesnt tell u

how are you supposed to know

[pearl perch]

@lime juniper

[lime juniper]

Yes, @pearl perch?

[pearl perch]

Why are players like the ones in link not permanently banned?

[lime juniper]

What do you mean?

[night cloak]

[pearl perch]

They're using hacks, their own live streams are proof

[neon patio]

@pearl perch Players "live streaming" while using cheats are often already banned, they're just live streaming a pre-recorded video.

These pre-recorded streams, often feature a live overlay (to make it seem like its live, but its really not).

Occasionally a true live stream will happen with someone using cheats, but they do not last very long due to the mass amount of reports they get.

[pearl perch]

Dude, I'm a streamer with 130k+ subs myself, and I can figure out who's playing previous recorded video or actually live stream.
You can comment and get a reply on their stream as well now. I got one.

[night cloak]

He's legit

[neon patio]

@pearl perch Then you should visit their account profile in-game and report them.

If nobody reports, officials will never know outside of the anti-cheat.

[pearl perch]

And I'm supposed to keep doing that for eacha and every account they make in 30secs for free every time?

[hearty knoll]

@pearl perch hi big fan

[pearl perch]

What I'm asking is, why are they not permanently banned? Why not hardware/device ban like other games?

[neon patio]

@pearl perch Well yes, that's how officials ban these accounts that they "make in 30 seconds for free every time".

[night cloak]

@pearl perch there's nothing known as ip ban for now

[pearl perch]

On emulator, it's impossible to play with hackera in your game nowadays !
It's unplayable, I don't want this game to die because of hackers

[neon patio]

@pearl perch IP's and HWID's can easily be spoofed. So cheaters are inevitable.

[night cloak]

[pearl perch]

Well, this is thr only game that I've seen that is so susceptible to hackers. Where every other guy is using hacks.

[hearty knoll]

why you guys remove the picture of hacker

[neon patio]

@hearty knoll Not the place for it

[daring patio]

Your account is your responsibility, @clever inlet. You may try to contact Facebook support and ask for help.

[pearl perch]

If reporting is what you expect players to keep doing instead of playing their own game, that's a shame

[neon patio]

@pearl perch It's also the only game where millions of users think its okay to use GFX Tools and such. Amping up the anti-cheat could result in the ban of endless users (who aren't using cheats, but simply altering little files).

[hearty knoll]

no my my freind uses hacks from seaon 3 and they are not banned yet @neon patio

[pearl perch]

If Pubgm even tries to block HWID and IP's, atleast some dumb hackera will be removed who're just using third party application to use hacks.

[neon patio]

@pearl perch It's possible that they already use such methods, but PUBGM being one of the biggest games means it's going to have a high demand for "cheats".

[pearl perch]

Fortnite is big enough too, but they're are very few hackers in it. That's why I was hoping pubgm would do something about it too.

[hearty knoll]

yes

[neon patio]

@pearl perch Fortnite is PC/Console Based, meaning they have alot more room to work with when it comes to anti-cheats.

[pearl perch]

It runs cross platform too, they still do it bro

[clever inlet]

@daring patio So for what purpose this support is?? for some newbie questions like how can i change my control layout?

[neon patio]

@clever inlet This support is for troubleshooting fixable issues.

[pearl perch]

What I feel i pubgm is not even trying to make anti cheat updates anymore, the priority for pubgm is making new maps(erangel v2) that is NOT AT ALL required by the players. They're wasting their resources in developing it for now.

[clever inlet]

Fixable issues but somehow after every update you fix 1 glitch/bug but then double glitches occur new

[pearl perch]

What players want is the game to be glitch, lag and hackera free.
If pubgm do it, the game will last atleast 2 more years with ease.
You can make mote maps after that no

[neon patio]

@pearl perch Your knowledge of the development process is completely wrong. The anti-cheat is constantly updated, but only devs can see the results.

[clever inlet]

Last/ this season i saw much more hackers than any other last 6 seasons

So how this is anti cheating is updating?

[pearl perch]

Might be, but we as players, constantly keeps getting killed by hackers using aimbot , jump and speed hacks, so not helping us :(

[neon patio]

@clever inlet I've seen 2 hackers in my entire time playing PUBG, since season 1.

[clever inlet]

By getting new hackers?

[pearl perch]

@clever inlet exactly. This season too.

Hex, I guess you've played only 4-5 matches since season 1 then

[neon patio]

@pearl perch Upwords to around 2000

[pearl perch]

@neon patio btw, hackers are muchhhh mire on emulators than on mobile.

[clever inlet]

Until season 7-8 i saw hackers that i could count on my fingers, 7 season end and season 8 start i saw so many hackers that my fingers wouldnt be enought to count

[neon patio]

@pearl perch Actually that's completely false, a majority of the cheaters in emu servers are actually mobile players.

[finite surge]

Most hackers are in upper leagues(Ace, conqueror)
Bcoz they can get to higher tier easily

[neon patio]

@finite surge Also false, high tier "hackers" usually get to the high tier without cheats, and then start using them in the high tiers.

[clever inlet]

Youre updates glitch fixes and anti-cheat updates went downward

[atomic wagon]

Is something wrong? I got 10000 classic crate scrap on in-game mail

[pearl perch]

@neon patio can be, but all the people streaming are from emulator itself. The hackers who I talked to myself in game says it's much easier to use hacks on emulator than on mobile. Hence hacker in every lobby in emulators

[neon patio]

@atomic wagon bug (not claimable though because its over the stack limit).

[atomic wagon]

Nice bug 😂 😂 👍

[finite surge]

Why do you even use cheats if you can just get to high tiers(conqueror)
By yourself

[pearl perch]

They do use cheats and reach higher leagues!

[neon patio]

@pearl perch It may be easier, but the playerbase is smaller. Meaning there will be more mobile cheaters than emu.

[hearty knoll]

no

[pearl perch]

@neon patio I think you haven't played on emulator, if you ever try, you'll know hackers in small playerbase is still 20 times the mobile hackers

[neon patio]

@pearl perch I do play on emulator lmao, have been since season 2.

[pearl perch]

You'll a hacker on mobile once in a week,
But on emulators, they're will be multiple in single lobby itself

[neon patio]

@pearl perch Can't relate, on both EU and NA I never encounter them.

[pearl perch]

Dude, If you did these last seasons. You wouldn't say there are less hackers on emulator. You can create a poll and let the public answer 😉

@neon patio try asia you'll be surprised 😂

[finite surge]

People starts to use cheats bcoz they get frustrated of lag that occurs on budget devices (which most people have, atleast in India)
That's why there are more hackers in mobile I guess

[pseudo crow]

Tencent excuse me wtf?

[neon patio]

@pearl perch I'll just take my word over yours.

[storm flume]

Please read this channel's pinned messages for further information, @pseudo crow:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[neon patio]

Unless anyone has a genuine support request, leave the support channel.

[clever inlet]

@finite surge Probably because every update they do that budget devices couldnt play on it or with a though that buy a better phone to play properly

[pearl perch]

I'll take my and other streamers streams as proof rather than words of anyone.

[finite surge]

Emulator players don't face such lag
Coz they are playing a mobile game on PC afterall

[neon patio]

Support requests only

[pearl perch]

Forget hackers. I wanted to have a doubt cleared. Support I should say regarding royale pass

In season 6 when developers acted dumb and there was this 8000uc glitch.
Why did pubgm take all the UC that the players actually bought instead of the one being put in using the glitch?

I bought elite royale pass with my hard earned money for 1800uc myself.

Pubgm took that as well, why? And for what? Because their developers made a mistake?

[neon patio]

All of the UC was cleared, simply because the players exploited the promocode. The mistake wasn't on PUBG's side, it was a bug with a Google application.

[pearl perch]

It still wasn't from player's side, why take their hard earned money then?

[neon patio]

All players exploiting said bug, were fully aware it was an exploit. So all of the UC being cleared is part of the punishment.

[pearl perch]

Check logs, get transactions and then take the extra uc no? Why loot players because of someone else's fault?

[neon patio]

It was either that or ban all of the players exploiting it.

[pearl perch]

Punishment to players? Because the developers are dumb? 😂

[neon patio]

It was the players fault, because they intentionally exploited the bug.

[severe drift]

😦

[pearl perch]

If someone was to be punished, it was the developers who created that bug, if you accidentally put something out for free, people will take it. It's your fault that you put it that way accidentally. You can't punish people for taking that

[neon patio]

If you find a bug in any game, and intentionally exploit it (especially when it's related to IRL transactions), its smart to expect punishment (or legal action).

[clever inlet]

When to give punishment youre allways first but when you need to do something for the community/players somehow your slacking

[neon patio]

If someone uses cheats in a game, they get punished. If someone exploits in a game, they get punished.

[pearl perch]

Why is it that pubgm never accepts their faults? Why can't they agree that their developers make mistakes and are unable to fix it and are kind of dumb?
Punishment to players because of your your created bug? Players are the ones because of whom the game is actually running.

[neon patio]

@pearl perch Because it wasnt PUBG's bug, what part of that do you not understand?

[pearl perch]

If it was part of google's bug, punish google and ask them for the money that pubgm lost because of them? Why loot players instead?

[neon patio]

@pearl perch Because the players were the ones exploiting said bug.

[modern gale]

Don't clutter this channel now, @pearl perch. You have already got your reply.

[pearl perch]

Because they had an option to. Punished should be the one who made that bug, why did pubgm not ask google for the recovery?

[dense lintel]

Hello

[pearl perch]

@ca @modern gale I'm not satisfied.

[neon patio]

@pearl perch You can continue this in my DM's, not the support channel.

[modern gale]

Hello, @dense lintel. How may we help you?

[pearl perch]

Nvm, when are the lags and year old glitches getting fixed?

[neon patio]

That's not a support request.

[clever inlet]

Without getting any new glitches

[dense lintel]

@modern gale no🤣

[finite surge]

You face lag in emulator too
Interesting....

[scenic warren]

If I download the client do I get these or what's the thing?

[finite surge]

Wdym by lag though
Ping?framedrop?fps?

[modern gale]

Then move to #chat, @dense lintel, if you don't have any question related to PUBG MOBILE.

[pearl perch]

It is, I need support to fix my game and make it lag free, glitch free.
I don't want to keep calling pubg as Player Under Bugs and Glitches

[dense lintel]

@modern gale ok

[modern gale]

Check out #news, @scenic warren.

[pearl perch]

Support ? Help me make my game lag free?

And, when is UHD coming? It's been showing soon since 1.5years now

[vagrant onyx]

@pearl perch what you mean

Your device cant run more than HD i guess

[formal sundial]

@bold ocean ?

[night cloak]

guys dont download Beta this Fake

[open oracle]

What is numeric user id and where can i find mine??😶

[modern gale]

Please check out #news, @night cloak.

[dense lintel]

@modern gale but how many scrap we will get?

[modern gale]

You need to ask in #discord, this channel is only related to PUBG MOBILE.

We have no information, @dense lintel.

[dense lintel]

@modern galeok

[gilded kestrel]

is anyone here familiar with emulator controls

[storm flume]

Hello, @gilded kestrel!

To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.

[gilded kestrel]

👍

[elder nacelle]

Help me

[daring patio]

What region, @elder nacelle?

[elder nacelle]

Europe

[daring patio]

Did you make any changes to your profile recently, @elder nacelle?

[elder nacelle]

No

@daring patio

[daring patio]

We are unable to assist you regarding this because of lack of information, @elder nacelle. Please contact in game customer support for help.

[elder nacelle]

I did

[limpid kayak]

hi🙃

[modern gale]

Hello, @limpid kayak. How may we help you?

[storm flume]

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

[hazy phoenix]

Guys what does the above picture means?

What does this message mean?

[night cloak]

Is there any way to increase frame rate on lite version?

[storm flume]

Hello, @night cloak!

To obtain access to PUBG Mobile Lite related channels, please assign yourself the Lite role by reacting to :regional_indicator_l: in #504819353049628683.

[night cloak]

Useless! Check #lite-support ! No support

[tawny galleon]

I have a video to report

[modern gale]

It says his account and data(s) will be deleted permanently, @hazy phoenix. We currently don't have any information about this and feel free to contact customer support in game for help.

Reporting a issue or hacker, @tawny galleon?

[tawny galleon]

No

Game bug

[hazy phoenix]

@modern galeoh ok this is my first time i see this message

[modern gale]

One will reply your question soon and be patient please, @night cloak.

[hazy phoenix]

It didnt happen to me

[storm flume]

Hello, @tawny galleon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[modern gale]

Here you can read above how to report a bug, @tawny galleon.

[tawny galleon]

Even after a aim on head and firing a bullet on head it's now considered as headshot .

I have done many reports from in-game customer support but no one answers their

[ember dagger]

Using FPS counter Get ban??
And GFX tool

[tawny galleon]

@ember dagger I think yes cause of no third party app clause

[modern gale]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @ember dagger.

[ember dagger]

FPS Is not for cheat or any type of hack

This is only count my phone's fps

[tawny galleon]

Is there any email address of customer service where I can talk to administration department about my issue

[modern gale]

No, @tawny galleon. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

It's illegal and against the Terms of Service of PUBG MOBILE, @ember dagger.

[frozen peak]

Have the coupon scrap sent by mistake ?

I can't collect them?

[raw herald]

How to download 0.14.1 and if I download it will i get rewards in my main acc ?

[modern gale]

Regarding the reward, it is highly likely that it is a bug, or a mistake on the team's side. You will not be able to collect the reward. And check out #news, @frozen peak.

[raw herald]

Cuz last beta I didn’t get anything

[frozen peak]

Yeah me too

[modern gale]

You can't get, @raw herald. Please ask in #beta-support, if you have any question related to beta.

[storm flume]

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

[frozen peak]

So I won't be avle to collect them?

[raw herald]

@modern gale bo one replied there

[modern gale]

No, @frozen peak.

[icy moon]

Okay welp, not sure I got banned.
I played a game, came back to play another one after an hour.
I was in a group with my friend until I saw "Data has changed" and I was logged out.

False ban either way, I wasn't even doing anything wrong, neither I did wrong to my friends or used inappropriate language.

Not even hacking.

[storm flume]

Please read this channel's pinned messages for further information, @icy moon:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[zenith hearth]

. Character name: AF【اسد 】

・ Character ID: 5142097634

・ Date and time of last play (28/7/2019)

The date and time when the account suspension was confirmed (28/7/2019)

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank

[swift cipher]

Hello ,now at the crew challenge semifinal in group d, we met a cheater who spoiled the game for us and which goes further on the results, and we will take off and I would like to ask a question or even a requirement to replay the games (in particular 3 games)

[maiden trout]

Hey @flint garnet could you send this to the devs to get fixed 😂 👌

Lmao 10000 coupon scraps, dont worry you cant actually collect them because it goes over the maximum you can have in your inventory and wont allow collecting

[flint garnet]

@maiden trout please report it in the game

[maiden trout]

Alrighty

[flint garnet]

@maiden trout you can also use #555492558428700682

Since it has already been reported there you can just upvote it

[modern gale]

The developers are aware of the issue now and working on correcting it, @maiden trout.

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers, @zenith hearth.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the "File Claim" button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Note: Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[storm flume]

Hello, @swift cipher!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Please try to keep your questions related to PUBG Mobile only here. We provide support only for the English global version of the game.

[last ridge]

tf is wrong with this game, Why are my controls NOT WORKING

[modern gale]

What device do you have, @last ridge?

[last ridge]

bug after bug after bug

Samsung galaxy S8, most of these problems are the game

[modern gale]

Have you tried repairing the game, @last ridge?

[last ridge]

NONE of these things ever occured in the beggining, uhm no id rather not reset my controls, after setting them up for an hour

ive repaired before and all it did was reset my controls, and all my settings

[modern gale]

Was it working before you setting up your settings, @last ridge?

[last ridge]

my settings were setup last year

ever since more stuff has been added, more stuff broke

season 1 never had these problems

[tame umbra]

What are those crates that you get for watching the PMCO finals? Do you collect them in your inventory or something?

[sand lynx]

Its take more than 30 min and didn’t open yet how i can fix this problem?

[modern gale]

Have you tried restarting your game, @sand lynx?

[robust rose]

You have to wait

[night cloud]

depends on your internet

[sand lynx]

I restarted it many times and I restart my phone also

My internet its good i work on 4G

[unreal topaz]

Hello anyone have any idea about getting approval for live stream on Pubg mobile India tour?

To whom I need to contact and how I get approval?

[pearl forge]

How do we invite other people to this server?

[storm flume]

Permanent Invite Link: https://discord.gg/pubgm

[glossy sable]

@pearl forge ^

[night cloak]

Wow no points given on last round

[blazing saddle]

@night cloak You must have died way before, and your team reached #2.
Points are given on individual performance.

[night cloak]

No bro

I was the last survivor

[blazing saddle]

@night cloak Send screenshot of survival time?

[night cloak]

@blazing saddle

[blazing saddle]

@night cloak Weird, if you face the same issue again contact the ingame customer support with the screenshots.

[night cloak]

Oof

[blazing saddle]

@night cloak The rank point system has changed, and points are given more on the kill rating since the new update. We still have no clear information about the algorithm. Try playing another game and check if you are still recieving points.

[night cloak]

Guys add me BestInTheLOBBY B,I,T and LOBBY are caps fpp player

[blazing saddle]

@night cloak Wrong channel.

[dreamy minnow]

When will the #555492558428700682 be addressed?

[keen solar]

when call of duty comes out on mobile and people start leaving all bugs will get fixed

[rare scaffold]

@keen solar go to #chat or #pubg-mobile for conversations

[brisk knot]

@night cloak RIP.

I GOT 300+ POINTS ON S7 WHEN RP IS LOCKED ON ACE

WEIRD THINGS

[long mountain]

I couldn't collect it because I had one scrap in my inventory but I got rid of that now. I go to collect it now and it's not there. It said it would stay in my mail up to 30 days. It's only been in there for 5 hours

I want my scraps

It was there 10min ago

[night cloak]

@long mountain please read the pinned message.

[long mountain]

Lol now I'm depressed

[distant copper]

My gyroscope isnt functioning properly, the screen is slowly moving towards the right when I turn gyro on instead of controlling recoil.

[coral leaf]

Just died by window stuck and it said died from falling AND GOT MINUS 30

In the same match i got fpp camera bug too

My id is 544370880

[storm flume]

Hello, @coral leaf!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[spark mauve]

@coral leaf wanna pla

[pure mortar]

helpppp

[storm flume]

Hello, @pure mortar!

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.

[pure mortar]

Idk if this is a bug but it was normal before the update. My move thingy keeps getting stuck and my screen wont turn when I move it Im not even lagging everything was smooth before

and I still have a lot of space on my phone

Its really pissing me off considering it was so smooth before

[bold siren]

What device do you use, @pure mortar?

[coral leaf]

I already did but its just annoys me it reduced my point by just a bug

[pure mortar]

Asus zenfone Max Pro 1 ( the 4gb ram one)

[coral leaf]

It makes me down from 700 to 800

[bold siren]

I recommend you to report it in #555492558428700682, @pure mortar.

[pure mortar]

how?

[storm flume]

Hello, @pure mortar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[pure mortar]

oh

[coral leaf]

So there are no compensation if you got a bug that harm you?

😔

[pure mortar]

also Pubg mobile lite , beta and the chinese version runs smoothly

[bold siren]

Unfortunately, we are unable to help you with that, hope it gets fixed soon, @coral leaf.

[ripe current]

Just got killed by a random teaming with someone who’s not from our squad and I have recorded proof. What do I do?

Also reported him in game but we all know that does nothing

[supple wasp]

if you know that for sure that reporting doesn't help then I suggest not to mail them anymore coz that's the only way no alternative platform provide help in that matter @ripe current

@gray nacelle don't spam here bro try asking #481201725911465985

[gloomy lava]

when is the next update pubg release ?

[supple wasp]

@gloomy lava that's too early to ask that question as no official statement has been realsed out yet

[ripe current]

@supple wasp I was asking for advice and that doesn't help my situation. Thanks but no thanks.

[supple wasp]

no one here is actual devs or work for tencent so even reporting friendly fire is of no use and I said because you shouldn't keep false hope

[gloomy lava]

@supple wasp sorry I'm too enthusiastic, can't wait for the event, thank you 👍

[supple wasp]

[ripe current]

Alrighty debby downer advice does not require devs. But hey okay thanks.

[winged crescent]

Hey?

Can anyone help me out ? I get rubberbanding Laga alot like alot

[night cloak]

Probably caused by your internet connection being unstable.

[winged crescent]

You sure that's the only reason?

Because I am my WiFi from like 2 months and there was no problem at all in the starting this is happening from 2-3 weeks

[night cloak]

I suppose so.

[winged crescent]

So what do you what should I say to my ISP?

I mean what do you think that I should say to my ISP

First I think they won't understand this 😓

[coral leaf]

I also dont understand what you saying 😅

[winged crescent]

Okay sorry my bad

[night cloak]

You could try using a different Internet connection.

[winged crescent]

So what's happening his I am getting this rubberbanding type of lag every min of game every single min of game

[night cloak]

Alternatively, you can run a speed test on your network and show me the results.

[winged crescent]

I tried playing in my both ipad 2019 and 5t as well tried Changing account but still happening with guest account

[night cloak]

It is very likely your internet then.

[winged crescent]

I can send the photo though I have 100Mbps connection

[ripe current]

Use data instead of wifi if thats the case

[night cloak]

Bandwidth doesn't affect latency.

[ripe current]

Or call your isp and tell them the wifi is being wack

[winged crescent]

@ripe current but I am trying to talk to one executive which is leaving in my belongings but he is just not replying

[night cloak]

Actually, bandwidth sort of does affect latency, but it plays a small factor.

Like I've suggested, run a speed test on your connection and show me the results.

[winged crescent]

Okay should I here or in DM?

Should I send here *

[night cloak]

Post it here. Hide your IP if you want to be discreet.

[graceful forum]

Hello , today i show in YouTube that one of pubg crate content Youtuber get 10000 classic create Coupon scrap .... it's that real ?

[winged crescent]

@night cloak .

[storm flume]

Please read this channel's pinned messages for further information, @graceful forum:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[winged crescent]

Is anyone home? 😁

[night cloak]

Well, your internet is pretty good. Ping is a little bit on the higher end, but aside from that everything is normal.

It could just be server traffic.

Perhaps you could play at a different time, or try playing on cellular data.

[winged crescent]

@night cloak I want to add one point I have seen some spikes in jitter like it goes for above 1

Do you think this could be due to jitter?

[night cloak]

A jitter of 1ms is considered rather good.

It should not cause any problems.

[winged crescent]

I am so fckd up 😂

[modern ridge]

How long does a Beta last?

[night cloak]

@modern ridge #beta-support #beta-news

[spring void]

@modern ridge there is no fixed time

[night cloak]

Is there a pubg mobile lite official server?

@night cloak go to #504819353049628683 . Click🇱

[dire sable]

Hi guys i really wanted the hack "PUBG M" work once in my phone but the game keeps crashing anyone with the same problem or know how to fix this

[night cloak]

@night cloak and is it available on emulator?

@night cloak for emulator, react to 🇪

@night cloak i mean is pubg mobile lite available on emu?

@night cloak oh ! Sorry. Idk

[light trout]

@night cloak Please react to 🇱 in #504819353049628683 and use #lite-support for questions regarding PUBGM Lite

[night cloak]

this guy hacking even after having rp WOW pubg

can you tell me why my ping is so high in India bonus Challenge. We can't get into cross server tho. because this Challenge is for Indians, right!?

@night cloak Though it is Indian Bonus Challenge, server is North American. As a result you get high latency

[night cloak]

he is hack

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

and this 😬

[gritty glade]

Again killed by Hacker In India Bonus Challenge.
Shame on Tencent.

#machete Don't bot reply to Report with in game system because i Already Reported 72 Crore times

[foggy marten]

Are Indian servers damaged we are experiencing high pings

[night cloak]

Indian bonus challenge server is hosted in North America server. As a result you get high ping

@foggy marten Server is fine. Find if any of your friends are getting good ping, and switch to their network.

[gritty glade]

@night cloak Very True

@night cloak server is not fine. My wife speed is 300MBPS.
AIRTLE Broadband

[night cloak]

@gritty glade Internet bandwidth has nothing to do with latency.

[gritty glade]

But ping is not good i am getting 300 ping

[night cloak]

Indian Bonus Change server is in North America @night cloak. That's why they get high ping

@night cloak Did they ask about bonus challenge?

[gritty glade]

Sorry it's 300 MBPS is my WIFI speed .
Not my wife speed
*correction

[night cloak]

@night cloak Yes

@night cloak I was replying to BaDneT#0987 apparently.

🙂 my mistake. I tagged BaDnet. But talking to DHAVL

[blazing saddle]

@gritty glade Report hackers ingame or send evidence to ingame customer support. We cannot help you any further.

[gritty glade]

@blazing saddle

😭😭

[half wadi]

Why am I not ranked in ASIA FPP SOLO

It's showing not ranked since 3 days even my rank is under 500

I must be at 25th place in kill ranking
But it says not ranked

[night cloak]

@half wadi Is the number frozen? Or it is increasing?

[half wadi]

See the picture @night cloak
It's showing Not ranked

[night cloak]

@half wadi I asked a different question.

[half wadi]

No number there it's not ranked

[night cloak]

@half wadi I mean the kill rating 3539. Did you try to play and see if it is increasing or decreasing?

[half wadi]

I have 3539 kill points still not ranked
I'm playing since 3 days
Before 3 days it showed some percentage like top 2.8%
Now it's showing Not ranked

[night cloak]

[half wadi]

I pushed to diamond 3 from bronze 5 in 3 days

I've been increasing the points but I'm not in the lisr

[night cloak]

That's the answer I was expecting.

@half wadi Anyway, the not ranked is a bug rn. And it will be fixed soon.

[half wadi]

Will I get my conqueror title or it's all a waste?

[ornate adder]

Can anyone send me an email through which I can report about cheaters to the pubg devs

[night cloak]

@half wadi You won't get conqueror before reaching Ace. And I hope it gets fixed by the time you push to Ace.

[storm flume]

Hello, @ornate adder!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[half wadi]

I'll reach ACE in 2 more days

I hope the big will be fixed soon

Bug*

[night cloak]

It's gonna take more time, but keep playing.

[storm flume]

Please read this channel's pinned messages for further information, @void fog:

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages located at the bottom.
• PC: Click the pin icon located in the top-right of the channel.

[void fog]

Is there any solution because this massage i got earlier ..

[night cloak]

@void fog Read the bot.

[void fog]

Its my 3 rd time . Not getting solution from pubgm coustmer support

[half wadi]

Should I wait the whole season to get the bug fixed?

I'll be in ACE only
No conqueror title for me???
@night cloak
I saw some posts on reddit about this bug Not Ranked
They are complaining this 3 months ago
Does this means that I'm no more conqueror in this season??

I must be somewhere near 300th rank
Why is it happening to me???

[night cloak]

@half wadi 3 months ago? Can I get a link?

[half wadi]

Sure!

It's not 3 months actually

It's 333 days ........!

What the hell......?

[thorny matrix]

Lmfao Hackers are Live Streaming on YouTube.

[somber beacon]

Deva can u DM me plz

[deft tapir]

I wrote there. But back comes a message from the robot that the letter is not sent.

[night cloak]

@thorny matrix ye

Due to high ping in India bonus Challenge I died jumping from cliff😭

[blazing saddle]

@deft tapir The email has been shutdown. The only way to contact is via ingame customer support.

@night cloak The high ping is due to servers being NA. Can be minimised if your internet connection strength is good. I play from India too, but since I have a good connection, ping does not go above 150. So you cannot complain that the bonus challenge is unplayable, your internet is partly to blame too.

[deft tapir]

@blazing saddle I wrote inside the client .The second day silent. I'll wait then ? Thank you for your advice. 👍

[austere flame]

Hello, You have added a support option to return to the global version, you requested my nickname, personal ID and UC balance, when will I receive an answer?

[pale falcon]

The response time can vary between some hours up to a few days, depending on the number of support requests. If you’re not contacted within a reasonable timespan, you can send them a reminder, @austere flame.

[stark isle]

Hello , I have a problem with my PUBG mobile as it's connected to Twitter and FB but i have lost access to my FB as it's been ages since i used FB now i made an account on FB and added my friends back how can ask PUBG support to remove my old FB account from the PUBG account but leave Twitter connected !!!
Cheers

[night cloak]

You can not unlink an account once it's linked.

[stark isle]

but there should be a way !!! so if people lost access to an account that means that account is permanently connected!!! and there is no way to fix that .

[night cloak]

Unfortunately so.

[stark isle]

so if i lost access to my Twitter for any reason that means my account is gone 4ever

[night cloak]

That is correct.

[stark isle]

wow that's so bad , Never expected that but anyway cheers ......

[hearty token]

Is gfx tool is safe too use?

@night cloak

[night cloak]

It is not.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[hearty token]

Oh okay

[night cloak]

can I get that person Quick ban who is doing hacks if I show clip ?

I get hacker like every game in India bonus Challenge.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

[night cloak]

UGH This bot message is so annoying

I did it and I had same person in next game again

It's not instantaneous but cheaters are getting banned everyday. Reports help speed up the process.

[barren prism]

When is bonus challenge coming to South Africa?

@night cloak

[night cloak]

We do not know.

[barren prism]

Who would know?

[night cloak]

Nobody here, I don't think.

[barren prism]

Hmmm

[fresh veldt]

Just a question why I am I still losing points even when I place 2nd place in a fpp game I get - points, is it a glitch or what ?

[barren prism]

@lime juniper Do you know when bonus challenge is coming to South Africa?

[night cloak]

You were likely inactive throughout the whole match, @fresh veldt.

[fresh veldt]

Nope I was playing for the whole match

[night cloak]

I meant your kill count, healing, etc.

[lime juniper]

We do not now anything about that yet, @barren prism.

[barren prism]

Oh, I wonder why India has bonus challenge so early

[fresh veldt]

Even with 5 kills I still am getting between-1 to-9 point for coming 2nd

I am gonna uninstalled the game and reinstalled it in a min 2 see if it will fix it self

[barren prism]

Just repair the game

[thin pagoda]

@lime juniper hi, I want to report the bug from game memory

[storm flume]

Hello, @thin pagoda!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[barren prism]

I caught people going out of the zone in team death match, is this already spotted or must I bring this up?

[blazing saddle]

@barren prism It is a glitch. Check #555492558428700682

Already been reported.

[night cloak]

Hello any mods here