#questions
1 messages · Page 479 of 1
@noble harness nah. You can today but you don’t have UC or tickets
Have already play
1 event
And i can buy 1 more ticket, if i buy it can i play again?
Yes you can play with ticket one more
Today?
Yup
When the timer will gone I will be able to register again.
9 minutes on the screenshot
Oh
@night cloaki got banned i think i know from what there was a bug that if u water the sakura tree near rozhok the system will kick players it was reported in discord too many players faced it too i dont know if u remember
So if im understand this right, ill need to wait unit thursday when i grt my points and can play again
Oh
So now I can spend 510 points but for the rest I need to wait until Thursday
Ok
They probably checking if someone is Cheating or teaming up. So that’s why we need to wait.
Thanks for my help
Np
What's this I payyed for an event game and it didnt allow me to play
I do not recomend to buy stuff for money in this game after this
Sometime I get knocked out while landing , it says you fell from a high location then I get killed, my friends say that you were going up & down on ground
I have installed Android Q beta and I am having problems with the game saying downloading resources is the game compatible with Android Q?
@lime juniper sorry for the pings
You should go to #beta-support, @scarlet crater.
@scarlet crater Android Q is very early stage right now,I suggest you stick to P for playing
@dry trellis That's your ping for you
@pliant sapphire my ping is stable & Almost always less than 100
@night cloak okay but thats is so irritating thats why thank you 😀
Plz tell me why this is happening i dont want my screen to movie when i click on firing button - _-
@night cloak because you are using the right side fire button, thats the one you aim + shoot with
You are clearly moving the screen, @night cloak.
Any way to hide or disable right side button then?
@night cloak Yes goto general settings
place the left side one above the right side one and it will disable it
Ohhh ill try thanks :)
@lime juniper hey... My pubg mobile account has been hacked and my account was linked to Facebook only . Now I somehow recovered my facebook account but the hacker linked his Twitter account to my pubg account.. so I am able to login from FB but the hacker is logging in from his Twitter account... Pls help me
@flint garnet
@grizzled lark
Pls help mr
Me*
@pale falconok sorry. I was just tensed, so wanted to get help asap
There isn’t any possible way you can unlink the account, @night cloak.
@pale falcon atleast u can stop my account from logging in from twitter?
I can’t do that, @night cloak. I’m only a contributor.
@pale falcon ok I will just wait for appropriate person to tag me
My account got banned I just used gfx tool
Still using gfx tool from s4
Nothing happens
But now
How can i recover my ban
Appeal it?
Any moderator here?
But on s4, s5, s6
No ban
Why?
I just want to change my account data from pubg vn to global. I need help
We’ve already told you before what to do, @brisk knot. Please stop repeatedly asking.
@pale falcon what?
There isn’t any way you’re going to get unbanned.
Why not?
@pale falconhelp see my text above ?
@old ingot can't
You violated the rules, @brisk knot. That’s not allowed.
@old ingot It's not possible
Why now? Bcoz of Hackers?
@night cloakit means I have to play on pubg vn untill I am boared of this game 🙄🙄
@night cloak You have to contact the customer support ingame to unlink it,no one can help about it here.
We will continue to enforce stringent discipline against cheaters and publish the identifications of confirmed cheaters, @brisk knot.
@night cloakbut how can I leave that account I have spent more than 40k on that account and I am still student 🙄🙄
@pale falcon tencent don't know gfx tool allows you to play on less setting and high fps
It modifies the game's files and is a violation of the Tencent's ToS.
Just help me to appeal
There is no appealing.
We can’t do anything for you, @brisk knot. This is your last warning, you’ve asked several times before.
My friend told me that his account also banned but they unban it successfully.
By giving their gmail.
That is not possible.
@night cloak but they are not giving update in times why ? Can you sole that problem
@tidal mist I tried my best to talk to someone there.. but all I see is a bot talking to me and without even completing it asks me to rate the conversation.. it's not taking me to any devs or mods😥😣
@night cloak he done it actually.
He is ace player when he got banned he go to bronze 5
He just email to tencent
And wait for sometime
@brisk knot then try to do that
That is not possible, for the last time.
@night cloak @tidal mist Okey thanks for your help and support
mynote 3 neo can run the game in high fps but game randomly closes and has dark glitchy artifacts appear likeblack car on my character
Unless it was a fault on the game's side, such as bugs that cause users to get suspended, all bans issued are fair.
@night cloak can u help with my case?
What's the issue, @night cloak?
2 gb ram 6 cores
@night cloak Well let me told you one fact I just in match and my opponent are hacker they don't get ban
But I'm using gfx tool. So i got banned that's called fair?
its 5.1.1 not that old i like ffps very playable its justnot optimized
@night cloak Okey thanks again and same to you
Just because you come across a hacker that doesn't get a ban doesn't mean that that hacker will not be banned.
@night cloak my account has been hacked and it was initially linked to my FB account but hacker linked it to his Twitter account and he is accessing my account through his Twitter account
@night cloak Only official pubgm support team can help you!

You can contact customer service to revoke access for that account.
btw do emulator users get banned?
@night cloak can recovery not possible?
@night cloakfor what?
I apologize for using gfx tool @lime juniper
using mouse for a mobile game
@night cloak can u guide me how to talk to them?
@brisk knotOnly pubgm team can help you, its a community based support channel
Recovery is not possible.
if theyw annaplay they should use lite
Please stop asking the same questions.
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Can anyone tell me when will the servers for region ranking will be updated?
It updates every week, I think, @night cloak. I'm not sure.
@night cloak So is the Gfx tool is new ban rule?
my stats are not being updated
It was always a rule, or violation.
any kills or wins I get it doesnt update it
Please stop asking such questions or I'll have to mute you.
@night cloak but no ban on s4 5 6 .
why is gfx bannable if it enables me to get extreme fps for smooth play
@night cloak me?
I do not know much about that, @night cloak, sorry.
@night cloak yeah! That's my question.
It modifies the game's files and is a violation of the Tencent's ToS, @night cloak.
no it enables hidden options
@night cloak I'm 4GB ram user but still playing on smooth And building can't render faster
iftherewere no options it would crash or hack but shows existing options
Are we seriously arguing about a violation?
I've said what is true.
Do not ask such questions again.
Now, move.
@night cloak can I pls guide me with steps to contact customer service to revoke login access? Cos I am stuck with bot, not able to talk to a person
@night cloak lol if I'm using hacks then why I buy Royal Pass on s5, 6,7
And maxed it?
You'll have to keep sending in requests until an actual person comes in contact with you, sorry, @night cloak.
Just wanted to know can we recover it by file claim? Or it's useless.
Final warning.
can tencet give us more options so we stop using gfx
It's mainly based on your device and it's processor.
Anyone tell me or ignoring me?
@night cloak Emulator players are not placed with mobile players and tencent provide official emulator. Plz don't start emu mob controversy, do it in #pubg-mobile
@brisk knot Only pubgm official support can tell.
@night cloak ok thanks.. one last question.. can you give me probability out of how many requests I might get a person to speak?
I warned you.
There are no such odds, @night cloak. You'll have to rely on your luck, I suppose.
@night cloak If you ask me you should raise your request only once, spamming request would not help more but rather create more problems.
@night cloak what if I don't get anyone after trying also.. will I get help from here?
We only moderate this discord server. We do not have any association with the game, @night cloak. Sorry.
@night cloakThis is community based support, you will not be able to get such kind of support from here, only official pubgm support can help
@night cloak I am not able to raise my request cos the bot keeps asking me to choose in below commands to get help
@night cloakYou have to raise request in game , not here
Ok thanks @night cloak

@spring barn You will have to land on top of buildings to complete landing mission,and when you do so make sure you crouch / jump / prone so that game registers the land , also note that if you die before your teammates die ,the mission will be registered after your whole team is dead or won the match!
is there a way to know if someone you reported got banned?
can you team in modes like infinite respawn?
@jovial anchor Plz elaborate
what
What u said
i don't understand that word
Explain what just you said, thats what he said.
@jovial anchor Explain
Elaborate means expalanation
xD
you know that arcade mode where you respawn and get weapons as soon as you drop
are you allowed to team in solos in there
war mode yes
@jovial anchor No, you cannot team with other Soloists in any game mode
@jovial anchor Thats unfair but their is no such restriction and you have to be prepared for consequences if they come!
bruh
You're not allowed to team up in any mode you're not intend to. Please revise https://www.pubgmobile.com/terms.html for further information.
bruh momentum
Hello, @gloomy lava!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
what command did you use to make machete say that
@jovial anchor Time to move to #chat, soldier.
i asked a question tho
It is a custom command. You can make custom commands in Dyno settings.
no, what is the custom command
@jovial anchor they are custom command plugins ! And can't be used by everyone unless allowed
:thonk: ok
@jovial anchor plz move to #chat
we were litearlly discussing a question jesus christ
@jovial anchorThe channel is dedicated to pubgm support
Perfect channel to ask such questions in #discord. Next time please do so.
He using autoaim, hackjump like spiderman, that so brutality , if he only using wallhack that not problem 😂 i still can handle
@night cloak K/D ratio 105 😂
is it possible to make toggle button for hide backpack and helm in lobby?
@night cloak I just tried in game help...there is no option for revoke login access 😥😥
@night cloak Just convey them message via nearest suitable category
@gloomy lava You really shouldn't compare KDR. It's normal to have 105 KDR. You just have to win matches instead of losing at the last circle.
@night cloak can I pm you if u don't mind?
Sure
@kind sage Seems like it's a feature they introduced few months ago, to show off your backpack to teammates.
Anyone else seem to be having issues with connection to PUBG servers? I have a number of things happening.
- keep getting “request timed out” messages
- queue keeps resetting and making me hit start again
- when 2 happens, the game mode will reset (like if I were just playing arcade but then switched to classic, but get kicked out of the queue, the mode resets to arcade)
- sometimes I don’t get the post battle results screens, instead a message “you were killed in the last round” (even if I won!) or “game finished. Please return to lobby” (even if I’m already in the lobby)
- last game I just played, was driving on the road from Tierra bronco south into azahar, and I got logged out of the game completely. Sent to login screen, had to login via Facebook and get back into the match. When I got back in I was flipped over next to the gas station west of azahar. Wtf, over?
nono. i wan't to hide my backpack
@green inlet Checkout #555492558428700682, you might find some, if not all.
@kind sage Yes. The feature won't let you hide backpack unless you plan to use the default backpack skin.
@green inlet The issue you encountered is possibly because of two reasons :-
- Low end device
- Bad internet connection
If not I advise you to checkout #555492558428700682
@night cloak ok moderator thx , but hard searching he profil coz using speacial character nickname 😑
@gloomy lava You can just report them when they kill you.
i wish they add this hide toggle button
How i send a bug report to pubg
@night cloak okok sir thx
@night cloak First Checkout #555492558428700682 if your bug was reported there. If not, checkout pinned message in that channel and fill the form.
@night cloak Check pinned messages for the link to from in #555492558428700682 fill it precisely and you are done! :)
Ok @night cloak
@night cloak daisy so friendly moderator 😊
@night cloak like snow, soft but cool 😬
@night cloak iphone 7+ and Verizon fios so I don’t think so
how do i solve vikendi beta mode
@green inlet Yes, So I advised you to checkout #555492558428700682 if you read carefully!
@haughty cypress what is there to solve in vikendi beta mode?
thats what id like to know smh
Could you please elaborate
You should go to #beta-support, @haughty cypress.
does tencnet by any chance going to make a selectable arcade mode? for example ability to select melee only every time
Who's gonna send the report to the devs?
How was their response?
Can we get screen shot of it?
What report, @cosmic iris?
The bug report section @pale falcon
guess answer is no
@worn zenith wait 6 more days and you'll get the 2019 update
jk
I’m not sure, @cosmic iris. I don’t know how the procedure goes.
They do fix most of the bugs that are reported.
The worst is the change direction bug coming back with this godzila thing @pale falcon
Please stop, @jovial anchor. You’ve been warned.
The sarcasm isn’t appreciated.
@haughty cypress kaguya , you nickname are pink now 🍑
Please use #chat, @gloomy lava.
@pale falcon ok sry
when you're behind a wall but you still get shot
This game is filled with hackers
Hello, @oak plover and @tacit creek!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Haven't tried the customer support thing will try and even after that they don't ban I'm quitting man
@oak plover for me every 3/10 times i died to someone having a better gun or mire skill.... all 7/10 times other ways.. si quit
No 1 in asia solo is hacker do ban him he with his team are selling hacks on telegram
Hello, @marble gyro!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
My Facebook account was hacked when i got back control of my Facebook account i changed the password but it was to late because the hacker already linked his account ( 2nd account - Gmail )
-
Password have been changed but like i said the hacker still able to login because he linked his account on my profile ( gmail )
-
Linked with my Facebook account and with Hacker Gmail account
-
Facebook ( Nabeel Kiazai ) + Gmail is not mine is the hacker i don't have the details for it
-
Can't remember but i was playing it from the start of season 2 also there was no season 1
-
Yes i did do payments attaching all of my payments available with me at the moment
-
I can prooof my Facebook account was hacked and the hacker used it to link his account on my profile i sure you guys can check the ip address when my game name was changed and same time the hacker linked his gmail all from outside of Bahrain
All i need remove his gmail account from my profile because he is messaging me for money to get back my account also i will attach the hacker profile
Unfortunately, we cannot help you with this, contact the customer service for further help, @rain zodiac.
Are you able to open the game, @rain zodiac? By logging in with FB?
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
@vital sluice yes logging by fb
I have got back access to my account ( Facebook ) but the Gmail account isn't mine at all ! That's hacker account linked with my game profile just unlink the Gmail account from my profile that's not my account for the 100 time ! Read what is my issue before giving my an copy pest answer ! How the hell I will get access to the gmail when it's not mine !
Then check #481198147478224896 6.1, @rain zodiac. The customer service is the only option. We are unable to help you here.
Show me it's
Every day hacker open my PUBG account and remove all friend 😪
@vital sluice
i'm actually sick and tired of this game's fps problem, you manage to fix almost all the bugs but fps still drops by like 90% when shooting a weapon making close range fights impossible?
and again the game randomly stops shooting or responding 2 seconds into a fight for half a second
They didn't fix any of the bugs though
Unless an update came out today , and I haven't played yet
Let me see
Guys there is someone who is streaming at facebook and he shows that he has hacks and he sell them for free but u have to share to 20 groups wtf
And he is not getting banned
@vital sluice
@night cloak Sadly nothing can be done here , as its community based support! :(
@night cloak But you can post such vdo links to support team via in game opt
He has been doing it for 3 months and not getting banned
I have the link for his lifestream and he is arabic
wtf we entered the ruins area in car and it didnt render to whole of my squad
areas far away were rendering and visible
and then we got attacked by a squad which didnt render and the game crashes after that
Play in the lowest gfx possible if you face these kind of problems. The game surely isnt optimized for each phone unless its ios.
i am already in smoooth
Which phone is it?
redmi note 4
guys r pubg planning to fix the render problem because before it wasnt like that
not the best out there i know lol but still
Some people face problem in one plus phones too. 😂 what more can you expect with our low end phones. Just to let you know i am using redmi4a and i cant play it without gfx tools
but this never happend that the render never got completed. it gets delayed sometimes but last match it never rendered
@wispy matrix u will get banned
I know, i dont play much. So idc tbh
ok @wispy matrix
redmi 4a. dude no idea how are you still managing
i switched to emulator for a month starting from the end of s6 and tried back on mobile just today
I played in emulator for 3-4 months, and the problem is same for emu
atleast it renders. the choppiness in the game is all the same unless we have some serious gpu like 1060 or above
Yep, i got mx150 in my lappy so its same as my redmi4a
the only problem is that noone wanna plays with emulator guys. a whole damn month and i couldnt find a single person to ply classics with
Agreed. They hate us cuz they aint us
i aint fond of emulator myself. but game isnt really much of playable in phone anymore
and i aint got so much money to buy a phone for game xD
Same, most of us play in emu cuz of our low end phones.
Please avoid going off-topic. You can have unrelated conversations in #chat.
@rain zodiac I mean, the message YOU sent to support. Can I see it?
Yes @night cloak
Show me a screenshot.
@rain zodiac Did you see what I told you yesterday?
I told you not to ask support about unlinking. You've to ask Revoke Access of Google Play.
Now please clear data of your pubgm game, open the game and contact support and tell them to revoke access of Google Play. Don't send anything else.
Where? Show screenshot.
Oh my god, why are you sending the same screenshot I don't want?
Show me screenshot where did you write revoke access to Google play.
If you forgot to send them. You can send them again, just clear data of your pubgm game.
@rain zodiac If you're having hard time understanding English, may I know what is your primary language?
My language is Arabic
@rain zodiac Alright. I'll get you someone who understands Arabic.
Okay
Alrighty let's see
Alrighty let's take this to DMs, since we're only allowed to speak English here @rain zodiac
You're a saviour 
No problem 👌
I send everything want you just said
She was just asking you to show the message YOU sent them @rain zodiac
Not the reply
@night cloak shall he send them another one?
Yeah, but first they have to clear data.
@rain zodiacyou know how to clear data right?
Also I clear data
Then send them another message like Daisy here said. It should contain "Revoke Access of Google Play"
EXACTLY those words. @rain zodiac
Pubg please fix this this glitch it days the bargin is 10/10 and its not even maxed out yet
It says the highest discount is 60% off, @charred nexus.
@bold siren it susposed to be 70%
Excuse me but wtf ?
For what is the report button there, should it not be able to kinda respawn me so I can out of the bug?
I just died cuz of that bug in scrim so nice
Helpless
@acoustic berry report is for reporting? 👀
report are useless
yea but as I remember in ros was the same button to respawn me at the same point
dont even think that tencent sh1t will take actions
why doesnt that help me here lol
You don’t respawn, you just reporting the bug, @acoustic berry.
cheater also record themself and gave the vids on twitter mentioning pubgmobile still tencent didnt reply it
lol
LMFAO
Did anyone get the no recoil AKM glith?
Kindly refer to #pubg-mobile & #chat for discussion.
@acoustic berry yup.
Maybe nading yourself would help you to get out of it if your teammates are available to revive you again, @acoustic berry.
If not, unfortunately, there’s no other ways.
Hey so I just bought 120 uc
But did not get the 120 uc hat
Witch hat
Only got the pink top
Please do not send non-related images in here, @polar turtle.
We did two times and tried to bring a motorcycle there so I can jump in
Any help for the same?
@polar turtle lmfao Im dyin for the second time rn
I took screenshots of me buying uc
How they type like this 🤔
nvm
I bought 60 uc which was available like in a combo
With 2 pubg crate coupon 1 bp 2x multiplier and 20 silver coins
And 60 from the uc store
I think you have to buy UC without the combo to get the hat, @sharp torrent.
You’re welcome.
@bold siren sorry for that. 😃 just couldn’t resist.
@night cloak sorry dont know that
contibuters will help in this regard!
Lol
Is anyone here to help me in pm? I don't want to spam here with screenshots regarding my chat with customer service
@bold siren can u help me?
@bold siren when I tried to revoke access this is what I am getting I am not able to speak to any person it's only the bot
Stop deduct metrics if we do not report because right now my friend lost 20 metric for no reason because i didn't reported him think about it i DIDN'T reported him for some reason
No but maybe these kind of players are so addicted
They have "anti cheat" system
anti cheat lol
go erangel on SEA server
Vietnam the noobs there
blatantly shots thru wall
Go to the Apps and devices tab in your account settings. If you'd like to disconnect an application from your account, click the Revoke Access button next to the application, @night cloak.
still they arent banned
@deft path this is pubg glitch with their broken server from the update 6.0 is that glitch still not fixed
It doesn’t matter if you report him or not, he’ll still lose merits, he can earn it back by playing friendly, @blissful leaf.
You can still get banned no matter what, @tender stratus.
Please refer to #pubg-mobile, @deft path.
@tender stratus just use cheat, pubgm will not ban you lol
Well i panned a motorbike and my friend just shoted once the motorbike didn't showed smoke or fire and it just explode :/
It happens, @blissful leaf.
And its not a glitch?
@bold siren actually my pubg account has been hacked.. my pubg account was initially linked it to my Facebook first.. the hacker linked his Twitter account to my pubg account so he is accessing my pubg account from his Twitter account
I reported so many cheaters.
Guess what nothing happens.
@deft path what's there to lie🤔
But what about the cheats in the game?)
hello. my headshot and longshots are not registering in region ranking.
from 2 days
He played with two "comrades" and they themselves said that cheaters
Hello, @crimson kite!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
can anyone solve my issue?
Reporting hackers won't ban them. If that so. Check global ranking. Most of them are above 100+ KD ratio. Lol
@storm flume I complained about them, but they play on
we do report cheaters they dont get banned
Unfortunately, I do not think I can help you with this, @night cloak.
And I gave the photo
The cheaters will get banned eventually.
@tender stratus belive m cheaters* are getting ban daily
@bold siren so the only way to revoke access is to do it from that social account? Or developers can deny hacker from logging in to my account
@bold siren Unfortunately, I know and have seen a lot of cheaters and they play on
Yes, as you said, the only possible way is the revoke access from that account, @night cloak.
BISON乡GURU is a cheater and a Royal pass holder. He knows his account wont get ban. He killed our whole squad with speed,aimbot,wallhack.. I reported him. Will see when he's going to banned @bold siren
We do not deal with the cheaters in here, @crimson kite.
He will get banned, @tender stratus. I’m pretty sure.
@bold siren okay thanks
@bold sirenWell, where to write that they would be blocked in the game?
@bold siren do you know the date when pubgm release the 0.13.0
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
ok
What do you mean, @crimson kite?
@bold siren How to do that would block the players? I sent the photo above and they are cheaters, they told me themselves and wanted to sell the cheat to me
You can just report them in-game, @crimson kite. Read #481198147478224896 5.1 How can I report cheaters.
What you said I sent everything here just look it but there is no any helpful reply?
You say a hacker ?
We cannot help you guys with the hacked account problems, unfortunately, @rain zodiac & @silent basalt.
It’s hot for you but if I was you, I’m gonna report the hacker for all problems
Like cheat...
@bold siren I have a account but he connect with there Google play I sill have my account because of Facebook I connected to Facebook but I forgot to connect Google play he hacked my Facebook then I take back my Facebook account but he connected to Google play that's the problem I want to remove my pubg to there Google play
I pay to much money for this game
I need a help
if u understood any word of what u just wrote I'm paying u 100$
U need a translator w u
@bold siren
I’m sorry but I’m not able to understand what you mean, @rain zodiac. But I assume that your account has been hacked and you wanna remove the Google Play account, if so, I do not think there’s any possible way.
Yeh that's the problem
Then what I do I paid lots of my money for this game
How you cant help me
I apologize, we cannot help you with this, @rain zodiac.
Thanks
Guys
I’ve bought a flag change card
I still can’t change flag before 60 days
@here
It is bugged, @night cloak. Please be patient, It will be fixed soon.
Any way I can contact pubg mobile support? @spring flame
You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
That was expected, @night cloak. Do you have any questions?
The same one
The same thing happened like 2 months ago
Still not fixed
@spring flame
I have answered that, @night cloak. Please be patient.
Nvm thanks for helping
too many hackers.
10 years?
10 years without even warning
Hello, @steady prism!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Please refer to FAQ #2.9 in #481198147478224896 for further information, @old kite. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
how much is ur kd?
8
merit?
100
I need help
@hollow karma?
happy banned bro 😂
@old kitei dont know how to help u
lol
It’s unfair really
I have royal pass and we all royal paas holders decided to complete that bunny dance emote mission
Once completed it shows 75+45 instead of 75+60
@old kitecan u send a screenshot?
What about me @teal cradle
@hollow karma probably one of the teammates wasn’t in your friend list
@teal cradle for what
@hollow karmadont know i am not a developer
🤔
@old kitewhat is in the message
Sure thing
Right it was not in my friend list
@old kitei suggest u to give as much information as u can in file claim
@old kiteso they can investigate
No one reply to me just to auto reply
I did for 3 days so far
@old kitejust wait for someone to come online
@old kiteu cant unless they see it by themselves
@old kite The only way you can contact them is via custom support in the game
We can’t do much here about the bans
@flint garnet I did and try for millions time
@old kitejust wait then i am really sorry
@teal cradle it’s ok bro thanks you for everything
@old kitewelcome bro
@lime juniper i have a question: what if people report you for no reason? will you be able to find out if its true or not? i have had moments in the past when people reported me on other games and it got me banned when i was playing fair!
I've a hacker's video.. he was using no recoil..wall hack.long jump..flying car
@night cloak Majority of the people reports for no reason. That's why, your account gets previewed after a certain number of reports. Once there's certain number of reports on an account, the trust and safety team investigate the matches you played and takes necessary actions required.
Hello, @cosmic gazelle!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
@night cloak I think it’s not wrong what you’re saying
The first in duo in eroup server full hacker but nothing happened to him and the second also
@old kite Nobody in game gets banned instantaneously. The engine first flags them and repeated violation results in a ban.
banning cheater is not the best solution they keep coming at large numbers
And the engine sometimes can't detect new exploits. That's where the user report comes handy.
Well it's lot more harder, if not impossible to implement that than you think. The engine looks for abnormal data change in game files.
Me and my friend came top 9..he got +1 ..I died later than him and mine got tier protection
@hardy ruin Android is an open source operating system, anybody can modify the source code very easily. It's not about cheat plugins or software anymore, it's about data.
@night cloak i got your idea , any ways good luck mate thanks for your time.
Your friend might be a lower tier, @cosmic gazelle.
@pale falcon he's even in crown 4 and I'm in crown 5
And this is the 3rd time I'm facing a hacke in game
Today
Wasted all my tier protection
Hats off
Shows hackers have no fear
Gtfo if these guys are in your game (notice flying guy on right side)
Obvious aimbot, 0-zero recoil and other old news but they han also jump over two story buildings which is new for me
are servers lagging for anyone
Reporting doesn't do anything now
Top 10 players in rankings are not ban
Shows how good the reporting is
We investigate all such reports thoroughly and you will be informed of the findings. We will continue to enforce stringent discipline against cheaters and publish the identifications of confirmed cheaters, @cosmic gazelle.
@lime juniper I have evidence of a full Hacker squad in my live stream, I reported them, I have video evidence. what is very surprising, they were flying, jumping, aimbot on, wall hacking, doing all sorts of hacking, but still got to play 200 and 400 games, and reached ACE tier, how come their account was not Banned before 200 games
I’m not sure, @thick nova. They’ll be banned once there is enough reports.
Please don’t be disruptive here, @cosmic gazelle. You shouldn’t be complaining.
@pale falcon I think they should have got enough report as the Cheaters already played around 400 games
How about mobile verify each account? Or giving authorities to more players so that they can Ban players, like I have video evidence, and collect evidences for you and share it with you so more players get banned
Anyone? Any moderator wants to respond to my query please
@pale falcon oh I shouldn't be complaining?why cant they just check the players in ranking.. it's not hard to see them..but they don't want to
You guys didn't even solve an issue of mine since season 5
And you say you're doing thinga
I think the biggest issue is now associated with Hackers, if that's get resolved we should be fine
it's very frustrating, and will cause hundreds of thousands of players to switch
@cosmic gazelle People in Discord are only moderators, they have no power and Tencent is incompetent
So it's normal
When will the monthly collection for prime plus b collected??
@thick nova I don't know. I don't think there is.
Please stop, @cosmic gazelle. You’ve been warned.
You’ll be muted if you continue.
I’m a contributor for this server only, you’re wasting your own time by complaining here.
We don’t have any direct contact with them, @thick nova.
@pale falcon Then don't threaten people, we have right to talk. Deal with it
I’m not threatening anyone, @night cloak. You’re allowed an opinion, but this is a support channel only.
I was ranking 250 and still after 00:00 didn’t get my conquerer title ? Why ?
@pale falcon Yeah, you are right. @cosmic gazelle Go to general-chat, etc. If she talks like that again
I will support you 😉
@pale falcon I think tencent is unable to deal with hackers at this point, but it's getting very annoying, I personally work remotely and gaming is my only recreation, and it's very hurtful when I see cheating going on and taking all the fun away from the game
@night cloak there is no matirals in creates
Can anyone here tell me the date for the monthly collection for prime plus?
@molten crown @tropic ravine @lime juniper Ideas against Hackers, how we can help -
- I personally stream around 5-10 games a day, create a room is Discord, I will share vid clips of hackers and you can Ban them, I think many other users will do the same :D
- Mobile verify each account, this is something Tencent needs to be doing
- Reporting needs to be upgraded, gamers need to be able to report even after the game
They can’t ban them for you, @thick nova.
Who holds the authority to Ban Players? Tencent? They can hire volunteers right, 1000 volunteer going through 1000 vid and image evidences can Ban 100,000 accounts a month, the evidence I have it will take One Second to get the profile Banned
and people constantly teaming up with other hackers will also get banned, I am so sorry for pushing this, I hold my patience for last 6 months, but it's getting out of control at this point, I hope I am not bugging you, I want to learn more about the process
Great guys.. again same hacker in my game..he was saying be ready IronMan
Great great
Everyone in the lobby reported him
He's still not banned :)
@pale falcon of course i reported them, but i doubt get banned for a while if ever. just wanted to raise awareness of new and improved hacks
They will not get banned @cosmic gazelle, there are too many hackers, and very few reviewer by Tencent, they can't go through all the accounts
That's why I am discussing ideas, that we are willing to help, I have 30K followers in my page, I can offer 1000, volunteer myself who will submit evidences of their games, so reviewer can just look the vid or photo and Ban
We don’t have the responsibility to ban them.
We’re only responsible for managing and policing this server itself.
I only report very obvious hackers (shooting through rocks, jumping over buildings and ESP tracking through solids) and i have never höften a report of a following ban. EVER. Been bara since S1.
Just saying
@pale falcon
Never gotten*
I totally understand @pale falcon, who does have the authority? are there enough reviewers?
We literally can’t do anything to stop them.
As I said, the way the last team hacked they reached ACE tier, playing 400 games, and played the whole game flying in their car, I am sure they got a 100 report, maybe a 1000 so far in the last 400 game, but they still were playing shows that they can't review all our reports, at least moving very slowly through the reports
You’ll just have to keep reporting them through the system.
Just tell me one thing..if nobody is in touch with tencent here..then who the hell created this discord?general publi
You’ll have to contact @lime juniper regarding this, @cosmic gazelle.
I don’t know if they’re available right now, it seems they’re offline.
Should I personally DM @lime juniper or it will be effective if we communicate here?
You can try contacting them, @thick nova.
I mean it should be in their best interest to deal with report FAST, every day that hacker X is not banned they will keep getting flooded with new reports ro deal with. 400 games worth of reports is ALOT of extra work for them.
They need to catch up
I think they should mass Ban accounts, it will create panic among the hackers
Atleast they should give tier protection permanently..5 each day for permanent.
Or if I get negative 50 points then I should give atleast 40 points..
In duos I was getting 25,20 in platinum even after wimning the match
there will be collateral damage, definitely worth doing
Or just do some 20 report = 1day temp ban and red-flag system
I have live feed
Love the homemade triggers btw
Gotcha, gotta Bent somewhere though ;)
Please move to #pubg-mobile, @cosmic gazelle.
Vent
@pale falcon ok😊
@pale falcon got it, thanks for your patience, it's just we can't even speak with support or anyone responsible for this, and it feels really bad, I hope @lime juniper will have good news for us! My friends already passed several of the hacker clips to @lime juniper and we got assurance that they will be taken care of. If there were a faster way to provide clips, review and Ban the Hackers that would have been really helpful for us
I mean I don’t think they can ban them, but they’ll notify you on what to do.
Yeah @pale falcon I get your point, even that will help 😃
Quick question , does emulator players match with emulator players too?
Yes, @solemn current.
@pale falcon thank you 🙌🏾
You’re welcome, @solemn current. It would be unfair if emulators matched against mobile players.
@pale falcon sure thank you for answering me , have a nice day 😁
When can we expect the new version 0.13
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
Any idea when?
Not yet.
This is actually a stupid game
Each and every time I get stuck on loading screen
What to do ?? Lost some great amount of points bcoz of it
close the app
open it again
then rejoin the match and you will be back in the game
what's the voice chat bug
i don't use voice chat
Not my fault
Yah u should start playing squad so can chat
So devs do not even know that this discord server exists?
i mean im ace in squads last season but that's beside the point
anyway what's the voice chat bug maybe i've heard of it
I am ace from season 2 still it doesn't mean u haven't face some bugs
what is the bug in question so i can try to help
ouch vc bug
also its good to see old player
yeah....probably wont get fixed until next update
been a prob since early seasons
oh its been a problem
prob wont get fixed in ever*
then it probably will never get fixed
@haughty cypress u have added roles of another game to yourself lol
what?
loading screen bug is a new bug. if you restart the app early enough you can decline to rejoin the game and you will not lose points
i dont play cyber hunter dafuq
if you restart it later then rejoin so you end up on the plane and wont lose points
Yah but there are some bastards who wait for afk people to come and just fry them out
I tried this thing and i losed not even points but my tier too
And when i m back i m ded and vc bug
yes what he said
its stupid that the bug is here but this is the best way to workaround
@runic niche but i didnt spend money here to find solutions for bugs.
I think pubg should do it not me
dont complain to me
Yah and what if u r playing sanhok
@runic niche just saying
i spend money too and i get exact same 70% loading bug
this is how you workaround it
devs dont give a crap this is the best we can do
This sucks but this is nothing compared to number of hackers in sanhok in europe
I dont mind hacker but make this game stable
Idk all i know is that i eat bullets thru walls
@fallen anvil stay behind 2 walls
yes i dont see many hackers these days
@torn relic lol but im still dead 😂
@fallen anvil killed 4 hackers so far
Lucky u bcs they havent turned on all hacks @torn relic
@runic niche i have a lot videos
i'd love to see them
@runic niche hmm when people spray u on ur head ull get to know
i spray on people's heads all the time, so this isn't anything
@runic niche imma post a short one cuz discord allows only 8mb
@fallen anvil remove vest nd helmet aimbot doesn't work
many people can spray 4x pretty well
@runic niche through wall my man through wall !!
the "hacker" might just have high ping
Many people can fly .?? @runic niche
@runic nichehmm what to do when u spec them and they are killing people through wall
@fallen anvil hmm that looks suspicious
@night cloak still i reached ace
@night cloak cheater's
@night cloak i call them retards not hackers nvm
call them gaming chair owners SMH
I am waiting for the update
Guys what is happening to server . It appears and dissapears a lot
Like how many bug and glitches they are going to introduce
Please avoid going off-topic. You can have unrelated conversations in #chat.
PUBG (Player unknown bugs and glitches) ladies and gentlemen
Hmm what to do for loading screen bug @night cloak as you are some sort of warning stuff
Are you on wifi or cellular data?
@night cloakboth and i face this bug doesn't matter on what u r on
pretty sure wifi doesnt affect loading bug
all you can do it restart the game and get on the plane ASAP
@night cloaki believe it doesn't have to do anything with wifi and cellular
@runic niche whats ur device
@runic niche snapdragon 660<845
Are you on Wi-Fi or cellular data?
So when does it happen? On Wi-Fi or cellular data?
it happens on both
It can happen due to weak internet connection sometimes.
i doubt it
it appears to be random
it can happen 5 times in a row, sometimes you go days without it. it can happen on wifi or cellular, on weak or strong connection, on weak device, or on strong device
@night cloak so u r saying a guy with constant 20ms wont have this problem
Can i use apk gfx tool
No @tardy dagger.
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
I doubt it,@torn relic.
gee then how come i get it
I think loading can take time depending upon location of the server and traffic .
i can confidently say there is no known way you can fix this, until the devs implement a fix
Yeah. For now what we can do is report it in #555492558428700682 . If it gets some upvotes it means that it is happening with many players,then developers may try to fix it.
This is a community server, @cosmic gazelle, not a customer support server. Blame Tencent Games, not us. We are volunteers and have no power to change any such aspects.
As for the same reason as above, @thick nova, I am not sure how we can be of any help.
How can I fix 180' glitch
You cant fix it on your own unless devs fix it in the next update. @gentle path
😔😔
😞
I am experiencing a very weird problem from the end of season 6, while I am in a match my character changes direction all of a sudden without my input. The change in the direction is around 120 to 180 degrees.
whats ‘spectator limit has been reached “its very annoying and has happened multiple times now...
@gaunt ember its a known issue and will be probably fixed in the next update.
I’m finding that in game the customer help is no help at all
It’s like you say you want to hear about the bugs
But then just palm us on
Tier protection ripped me off, I had 1 tier protection left last night and it should have been used for the last game I had as I died too early , but today as I have just opened it and it says I have already lost one tier protection and I haven’t had a game yet for today. Please fix
Talking about issues here other than normal ones is as useless as contacting in game support.
They don’t care
They just want money and not worry about the things they need to fix
Ikr, customer support is no support at all. People are waiting for months to get a reply but tencent deosnt care.
Looks like COD mobile will take charge when it officially comes out
Gee they earn enough money every season ...but don’t care
Greed will only lead to bad things
You can have unrelated conversation in #chat and #pubg-mobile, @leaden kite.
Hello, @minor marten!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Anyone ever experienced their guns not doing any damage? It happened to me about 3 times in a year. You may think the enemy is a hacker, but it’s just your gun not doing any damage! Switching weapons or picking up another one helps.
@vital sluice ^
Serious Issue, @wispy matrix
Community Team needs to look in this, or it will become more worse then earlier.
@minor marten even these cheaters know that they won't get ban. That's why they are purchasing royal pass. And pubg team is counting money. They dont care about fair game play. Anti cheat is just a lie. I have been killed many royal pass holder cheaters. Reported them several hundred time. But guess what. Nothing happens.
It's high time dude. If they can't prevent hackers cheaters. It's better to quit pubg. 8 out of 10 matches are filled with hackers. Can't rank push, can't play for enjoyment. Frustrating
Aah thats gid hitu mf
Godofcode
God bhole
Ill tell them to nerf some stuff
How to remove a Facebook friend into game friend list ?
He is not showing there
Then he is not in friend list
Only in facebook list
Yes i want to remove him
Unfriending him will work for sure
you can't fix bugs are u blind.... BCOZ of this bug I died I was having 8kills in mid match and we were going to win but bcoz of this bug I got killed... I was unable to move from this location I was stuck in the wall of house,, even my teammate nade on me but I was not even getting knocked fix your game
Hello, @chrome moon!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
@tidal mist I already reported
Well then be patient
@storm flumeK
No one, and even customer support service can't do anything.
@tidal mistDude, come in dms I told u.
@chrome moon It'll be fixed soon in season 8
Please be patient
hey why did i get sk8er set for free?
i not sure how i got it but i just login the game and say you got ( sk8er set , gold plated s686 temporary , 1 classic coupon )
i am a bit confused since i had google play down and vpn on
20$
@onyx briar what VPN were you using?
@onyx briar What country I mean
It was probably a regional reward
🙄
@lean crescent how do you know its germany
@onyx briar😆 I dunno I just guessed because of something was it germany? @onyx briar
@lean crescent well no one gonna know it but the point is
i disconnected the vpn b4 entering the game tho
it was an accident that i connect to a vpn so i am not sure
@night cloak yes
@night cloak WTH are u saying till then we should encounter this bug
You know my tier protaction is on and my rank deceased fk you
Please don’t use offensive language here, @wild hawk. The tier protection doesn’t last forever.
@wild hawk You need to be playing with friends
My flag change card isn’t working
Its bugged
Can I get some help regarding that issue because even the support option didn’t seem to work it was just a bot
And that bug hasn’t still been fixed like it’s been 2 months
I want to change my Somalian flag
@tidal mist Any advice?
All you can do rn is wait for the 60 day timer
Pls remove kar98k mode in war mode
Is there ever gonna be any free limited permanent outfits?
Please add confirmation before start match
I've accidentally press start many times
You may suggest such ideas by contacting customer service.
Sometimes i wonder does the team creating this game really cares about players
Can anyone tell me how to complete the candy man achievement now? Please dm me the answer to get the credits in my channel.
from season 2 or 3 i got the rock star mythic outfit from a crate but i never got the emote with it can someone help me with that please.?
guys how to make default control setup if the control setup has been changed
You playing pubh
using vpn will ban ?
My bug report entry doesnt shows up
@cosmic iris
Did u the follow the steps correctly
I did @vague onyx
Mhmm
Pubg should add bullet shell sound for all guns like the 3 sniper k98 m24 awm and also like the pump shotgun
from season 2 or 3 i got the rock star mythic outfit from a crate but i never got the emote with it can someone help me with that please.?
It is confirmed that using a VPN will not trigger a suspension, @night cloak.
Contact customer service for that, @rugged cosmos.
hello mama
Sheth, one of my friend says that i am banned cuz using vpn.
Did you use VPN, @night cloak ? It is true that you can get banned for using VPN.
i didn't get ban for using vpn. but idk why he got ban
hi guys why is everybody complaining about the bug of 180 degree if it didnt happen to me in my life even though i have a 3gb ram device
and i play a lot
i just have 1 shot glitch
FIX PING
automatically ?
@night cloakyes
never happened to me
who wants to play supermario bros?
@night cloakand one shot glitch is when there is a squad infront of u and u try to shot but 1 shot comes out even though it is in full auto
oh yesss 1 shot happened alot with me
@night cloakyes
always
@night cloakme every match
very annoying
but i dont get the auto rotation thing
thanks to god
so that is a glitch.... i taught my finger fault everytime
and its not happening to iphone users i think. only for android
@night cloakyes just for android
Hello, @jovial anchor!
To obtain access to PUBG Mobile Emulator related channels, please assign yourself the Emulator role by reacting to :regional_indicator_e: in #504819353049628683.
well i need help in pubg mobile on emulator and i was told if it is pubg mobile related go here
This channel is for mobile related enquiries.
yes, pubg mobile enquiries
the game it self runs at 5 fps
and i need help with that
When will you find this trick to care?
Hello, @trim pumice!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions.
Bug related to snipers , i take a shot for head , it sometimes misses or it is registered for the body

