questions

[jolly night]

can this pack purchase throw midasbuy?

[edgy grove]

Hello

Is anyone here to help me from PUBG mobile team

[jolly night]

<@&481161015728406538>

[lavish hedge]

Hello

[eternal tiger]

You can state your issue here and wait for a reply.

[odd ice]

Yes, you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[crystal raptor]

@odd ice thanks brother

[odd ice]

Welcome

[odd ice]

You won’t be able to purchase this from Midas buy

[static stag]

Hello @tight gull, are you still facing this issue? Does it still lag?
Would you be able to provide me with the following if the lags still persist.

Numeric User Identification
Server
Device
Operating system version
Network Type (Wi-Fi or Cellular)
Country.

[tight gull]

No yesterday I got 5mb update

Now I'm lag free

[sinful leaf]

Guys is there any recipe to find your own sens ?

[static stag]

Okay. Thank you for the info.

[thorn plover]

where are the uc emote wand upgrades? i can only find the rp point one

[cloud plume]

No

[cloud plume]

Check shop Treasure

[jolly night]

can purchsed uc but i didnot get purchase gift uc

[winter dawn]

Can i remove this ?

[winter dawn]

<@&481161015728406538>

[hexed plover]

Any idea what is the the price of this perfume

[odd ice]

Please tap the "Go Remove" button and follow the instructions on the screen to remove Safe Mode.

[odd ice]

You’ll need to contact ingame customer service

[rustic cave]

My account was stolen. And i got it back again. And the man in the uniform stole. They stole again. And PUBG says to wait 3 months, what should I do?

[night cloak]

What happen?

Its not my wifi's fault

[odd ice]

Check mail

[night cloak]

I did

There's nothing

[odd ice]

Oh then you’ll need to wait for mod

[night cloak]

Ok

Well there's two mods online

[night cloak]

Hope they read this

[sinful leaf]

Guys what's the use of ADS Gyro sens ?

[fleet rain]

What is the alternative way to contract Tencent I want to remove my copyright strike

Please any one advise me

[odd ice]

Wait for quendii as you had a word with him on your issue right so he might assist you better.

[odd ice]

To know the reason for strike send the link of copyrighted video in #copyright

[fleet rain]

@odd ice okay

[brittle wagon]

Hello how can i get Vanguard title, ?

[queen urchin]

I gust got kicked twice from games today

Is is just me server keep crash

[jolly night]

<@&481161015728406538>

[mortal hound]

Hello sorry guys but i sent this to my friend and it doesn’t seem to work

[vivid light]

Hello why didnt i get the 900 ?

I bought the 500uc from midasbuy

@lime juniper is that normal ?

[strong tangle]

@mellow burrow to answer your question from before

the new snowball launcher gun.
does it count as pistol?
if so does it kill enemies?

. it doesnt count as a pistol although it takes the pistol slot. and yes it does kill enemies with 12 shots of snowballs.

[night cloak]

U need to buy 1500uc for 900uc claim

[mellow burrow]

Alr thanks.

[strong tangle]

np

[vivid light]

no joke

seriously ?

brother if you know counting I have bought 1500 , and with the 600uc it's 2100uc and i have sent a car and bought rp

[night cloak]

You told you buy 500uc

[vivid light]

i had 1000 already

and bought the 500uc so i can get the 900

[night cloak]

In event period you buy 1040uc as mentioned

[vivid light]

in my bank account it's says 1500

^^

[night cloak]

maybe a bug

[night cloak]

Where?

I didn't get

[vivid light]

wait

[night cloak]

Ok

someone answer me

[night cloak]

Can you share your receipt of uc purchase in this month

[night cloak]

Yes it will count

[night cloak]

thanksn

!*

@night cloak but if you purchase 300+25 uc only 300uc will count there

aight

but what about midas

there is 300+55

For 600+60
600 will count

alright

oh i got what u said

300 will count

ya yea

ty

[vivid light]

it makes sens now

but it sucks

[night cloak]

Yes

[vivid light]

when I buy the 60+60 I'm buying because it will count 120

[night cloak]

Uc station was too good

[celest shadow]

Please refer to subpoint 3.27 in #faq for further information.

[vivid light]

yes

[night cloak]

In event it counts 60

[celest shadow]

Where did you purchase the UC from?

[vivid light]

yes i've noticed

[celest shadow]

Please ask your friend to generate a new code.

[jolly night]

from ingame purchase pack

[celest shadow]

Please provide a screenshot.

[jolly night]

also didnot get purchase bonus

[celest shadow]

We will get back to you regarding this.

[night cloak]

@jolly night Did you purchase uc from here?

[jolly night]

nop

[night cloak]

From here it won't count

[jolly night]

yes from there ,didnot metion any thing there or any part of those events

[jolly night]

they didnot mention about this in any where

[night cloak]

You buy growth pack not uc

Uc pack & growth pack are different

[jolly night]

both have uc,they must metion on there

[vivid light]

it really sucks , they must tell about it that you should buy uc normaly and not in packs because it's kind of (i won't say a scam) but you understant

they say uc purchased

so in the pack you buy uc also

[hasty geyser]

Help me please code: 2HIXMJT

[umbral ridge]

Help, my account was stolen. Data about purchases, as well as nicknames of friends, I remember mine that can be changed

[eternal tiger]

You can share this in https://discord.com/channels/393088095840370689/1092983473901412382 instead.

[eternal tiger]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@vivid light agree this same sit happened with me in 2019

[empty quarry]

seasoned changed now it will be gone

season changed if it happen again will contact u

[viral oak]

if i get the elite pass plus I'm going to get the dance with it?

exclusive reward

[oak dragon]

yes

[cyan citrus]

Yes, you will receive the emote and other exclusive rewards mentioned on that page if you purchase the Elite Pass Plus.

[odd ice]

You’ll get few emotes to choose from

[meager pumice]

What means tier requirment not met cannot reddem motor from clan?@cyan citrus

[cyan citrus]

Can you share a screenshot, @meager pumice?

[meager pumice]

And clan have no requirment setuped

[odd ice]

@meager pumice you can’t redeem bike popularity if your in low tier like bronze

It’s set by game not clan

[fallen flume]

why i dont have option to hide vest on metro royale

[meager pumice]

Which i need be then minimum?

[odd ice]

I’m not sure must be above gold.
Last season I was also not able to redeem it.

[meager pumice]

Alright thanks i am now sil 1 almost gold Will see if works

Thanks anyway

[odd ice]

Welcome

[fallen flume]

help its been a day im waiting 😔

[odd ice]

Sorry I got no idea about it.

Moderators can assist you in that matter

[empty whale]

Where is the Royal Pass supporter sign? I want to get his vouchers????

[native harbor]

Hi, I want to share but when I press the button, the loading sign occurs but it never loads. It doesn't make difference even a few times I try. I have this problem about 4 seasons and couldn't find a solution. Can someone help me pls?

[naive bobcat]

Hello, somebody know how I can get back my account of pubg mobile? It was support on my account of Facebook, but this account was erase by Meta, and now I can't log in to my account of pubg mobile, and one of my friends told me that my account of pubg mobile exist and it doesn't have my photo profile

[odd ice]

You’ll need to contact ingame customer service

[naive bobcat]

How i do that?

[odd ice]

Yes, you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[naive bobcat]

In the pubg mobile app?

[odd ice]

Yes

[naive bobcat]

Thanks

[odd ice]

Welcome

[drowsy yoke]

<@&481161015728406538>

@polar marsh

My account was stolen and I want it back. Can you help?

Is there anyone?

helps me

[kind drift]

@drowsy yoke Just read #735483472432594994 or whatever man
Why you being a dum dum

[drowsy yoke]

SORRY

[storm flume]

Please contact the customer service for further assistance, @drowsy yoke. Refer to subpoint 5.4 in #faq for further information.

[ornate thistle]

Have you tried performing a routine repair of the game from the login menu?

[quaint bane]

My account was hacked, what should I do, help me please

[fallen flume]

<@&481161015728406538> help why dont i have hide advanced vest metro royale

[quaint bane]

Support call me please

My account was hacked, what should I do, help me please

[ornate thistle]

Hello! Please press on the eye icon that's shown next to your Metro Royale Loadout Value to see the options to hide Advanced Backpacks or Vests. Refer to the attachments below for more information.

[fallen flume]

thank you

[ornate thistle]

Please reach out to the in-game customer service for assistance regarding compromised or stolen accounts. Refer to subpoint 5.4 in #faq for further information.

[edgy flax]

How to change my name colour

[ornate thistle]

Are you asking about how to change your name's colour in this Discord server?

[viral oak]

how do i get this face lol

[ornate thistle]

Hello, @viral oak. You can purchase this face from the current Royale Pass after reaching RP Rank 30.

[small quail]

I want a production team for prducing a tournament

[night cloak]

When is pubg recruiting NextStarprogram content creators? Am a content creator with 39k followers looking to join the Pubg content creator team. Anyone know where or how I can apply or when?

Why does this problem occur?

[weak basin]

is this a bug or it suppose to be like this?

People who use the glider and use the speed and then leave fast they get a blue thing wherever they go

[grim snow]

hello

[pseudo copper]

Hi, myself Tom. I am playing pubg from 2018.The big reason that why I am here is that, I don't want to set my gender and my birth date info in my account. But after the new update the game automatically assign my
gender as well as my birthday (fake date) too.
What are you Guys doing? This is how you
guys treat with Old players? @9 We spend our
money, we spend our time. We practice, we
follow all the rules and regulations. But you
guys still doing 5hit*y things with the old
players, Why Huh?? You've to remove my
birthday, I don't want to add any fake date, if you want me to add my birthday, then I want to enter my real date of birth not the fake
one. I love my account that's why I am here to
teach you guys some manners. I need the
response ASAP!!!

[grim snow]

where can i find the support?

[storm flume]

Please contact the customer service for further assistance, @grim snow. Refer to subpoint 5.4 in #faq for further information.

[hardy temple]

I also have the same problem can't post anything in club it says permission required but I gave all permissions

[odd ice]

Please refer to the information provided in #faq sub point 3.27.

[odd ice]

You can perform a routine repair of the game from the login menu. Refer to the screenshots below for more information.
https://cdn.discordapp.com/attachments/1050324981340442684/1126608969910202518/image0.jpg
https://cdn.discordapp.com/attachments/1050324981340442684/1126608970207994037/image1.jpg

[sharp orchid]

If I gift all the 6 PAGANI from my side account to my main account, then will I unlock the masterpiece and get features like the grand debut, crate, title, etc?

[storm flume]

Please refer to subpoint(s) 3.23 in #faq for further information, @copper fox.

[ripe bronze]

I haven't done nothing wrong, I'm just playing normal as always and after the match. I closed pubg and opened it and led me to this.

Anyway to fix it?, and for how long would this last?

[odd ice]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[ripe bronze]

Alright

[ripe bronze]

I contacted it like 2 times already, no work

That's why I'm chatting on this discord server cus appeals doesn't really work that wellm

That's why I'm chatting on this discord server cus appeals doesn't really work that well.

[ripe bronze]

@wide void

[wide void]

Contact ingame customer support for account related matters

[ripe bronze]

Like who?

[wide void]

refer to sub point 5.4 in #faq

[ripe bronze]

Appealed many times already

[ripe bronze]

It's been like this for like 3 days now

😭

[edgy flax]

Yes

[odd ice]

Refer #735483472432594994

[night cloak]

Please add Mythic Emblem Fragments again in the AG shop

[odd ice]

You can give your suggestions in #996458713126797405

[echo junco]

Which conqueror is easier to get? Solo, duos or squads?

[odd ice]

You can ask in #pubg-mobile

[night cloak]

Im still waiting and I checked my email but still haven't received any notification from PUBG

[gray zenith]

anyone here from support team? i need to talk about my game account.

[night cloak]

Are you experiencing the same problem like me?

[plain oriole]

Does recall have a bug this season or something?

I literately still had the card for it

Countdown for recall was going down

Theres still 30 secs until it expires but it never happens and then my teammates cant even do the recall tower

[odd ice]

Can you send a video about the issue in #996546243859853424

[odd ice]

What happen to your account ?

[gray zenith]

i need help for pubgm account on gameloop emulator.

[gray zenith]

yes

[night cloak]

Well you have to wait for Quendi

He's offline right now

[odd ice]

If issue with the emulator you’ll have to contact them.

[gray zenith]

no problem is not with emulator, problem is my account show 3650 day pan for just login on gameloop

[night cloak]

Try to contact customer service

[gray zenith]

USER ID : 511770209
i just download fresh gameloop and login the game. but on next day i show vaiolating regulation.

[gray zenith]

i do contact.. but no responce 😩

[ornate thistle]

Hello, @plain oriole. The remaining time on the recall card gets reduced when you leave the Snow Village event area. This means, your recall card may expire before the recall period ends.

If you are unable to recall your teammates by using the Recall Tower within the recall period, please submit a report of the issue in #996546243859853424 in compliance with the channel's guidelines.

[storm flume]

Please contact the customer service for further assistance, @gray zenith. Refer to subpoint 5.4 in #faq for further information.

[rancid wasp]

#questions dose amazing rebate will return to pubg 🙄 and when or it won't come back soon

[acoustic cargo]

Any mid east or asia scrims discord???plz send

[odd ice]

Check #matches

[odd ice]

No information available right now , keep an eye in #news

[frosty lake]

Hi. I can't play because of the black textures. I play on my computer through the Gameloop emulator. How to remove black textures? I have already reinstalled the emulator, it does not help.

How to remove these black textures? I have AMD Ryzen 9 5950X, 3080Ti, 64 gigs of RAM

[odd ice]

#questions message

[clear spindle]

You have to install the previous version of Nvidia driver or switch to OpenGL in Gameloop's settings.

[night cloak]

i bought ucs through midasbuy and it said Payment proccesing, please wait for the payment result or check the voucher situation in game

[hazy smelt]

Hello

Give a 16-digit code for Wow

[night cloak]

@tame anvil

[tame anvil]

Could be a problem with your internet connection

[night cloak]

oh

should i try again or sum?

[cyan citrus]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response within 30 days if your application is approved.

[cyan citrus]

Please try to contact the customer service of your payment gateway or contact the customer service of Midasbuy by sending them an email at [e-mail].

[night cloak]

alright

[tame anvil]

If you're using a credit card, then go to the payment method and choose the first one. I encountered the same thing before

[night cloak]

its okay i did it

wait ima try

it

again

wait where?

[fresh river]

Hello, I unintentionally clicked on a link on Instagram, which automatically filled out a form using my Face ID. As a result, I am now unable to access my Twitter and Game Center accounts, as they were linked to my Pubg mobile account . The person responsible for this incident has contacted me, asking for money and explicit pictures in exchange for returning my account. he has also added a third link and provided his email address. i report this situation with cyber police and they also gave me a crime reference and they told me to share that reference with customer service but the thing is that they don’t respond me. Does anyone know what should I do?

[night cloak]

yeah i did it but seems it doesnt work

its aight

ima try another way

[tame anvil]

When you click on a purchase, there will be options for payment, first the card you registered and the second one another option with credit card/debit/prepaid. Choose the second one. It'll ask you for code then enter that code

[cyan citrus]

To begin with, we recommend that you link a phone number to your PUBG MOBILE account and enable secondary verification through your Account settings of the game. After that, the unauthorized user cannot access your account without your approval.

For further assistance with compromised accounts, please reach out to the customer service of your social media accounts and the customer service through inside the game.

[night cloak]

its alright ima do with other way

thanks tho

[hazy smelt]

@cyan citrus
Can you give me the 16 digit offer code?

[night cloak]

How many days is the pubg kfc combo gonna be available

[cyan citrus]

We unfortunately cannot. Please refer to my previous response.

[frosty lake]

that helped me https://www.youtube.com/watch?v=RzP4TNqGXv4

[weak basin]

Yo @cyan citrus i bought elite pass 720uc used a voucher 60 that means 660uc spent, in the purchased gift it says 600/90000 and not 660 is this suppose to round the buyings you did or its a bug

🤔

i don’t understand this maybe im wrong 😂

[odd ice]

Vouchers don’t count towards UC spent.

For example daily 10uc spins counts for 10 UC spent not 60 UC

[weak basin]

so it should be 660 and not 600

and i tried a spin with 10 to check if it will increase or not and didnt

[odd ice]

Yes there must be a bug

@weak basin if 660 is spent it should show 660 and 10 UC should be added.

[weak basin]

dang so its a bug

[ornate thistle]

Hello, @weak basin! Purchase Gifts event only counts the amount of UC you have purchased, not the amount of UC you have spent.

[weak basin]

so it should be 720

[ornate thistle]

The bonus UC does not count towards the Purchase Gift event progress.

[weak basin]

it doesn’t matter either way i just wanted to know

[weak basin]

yea

Thank you

[ornate thistle]

Can you please elaborate?

[uneven cloud]

hey anyone knows any reason of me not being able to start a arena match, its just match making forever, but if i transfer over to another account it matchmakes without any problem, Im playing on Gameloop emulator

any help?

I dont know whats causing the problem

if its because of my account level, there are other friends of mine who have same to mine or even higher level and plays on Gameloop (if its because of emulator servers) and they get matchmakes quickly but the moment i start or i join their team, it takes forever to start a match

[ancient snow]

@cyan citrus

[ripe bronze]

Someone help me, I've appealed way to many times and it's been like that for 5 days. how do u fix it?

[ancient snow]

Can pubg help me

[cyan citrus]

Please refer to this announcement (#news message) and information available in #faq 2.12 and avoid repeatedly asking questions regarding this matter. This is something we cannot help you with through the community.

[ancient snow]

@cyan citrus hlpe

[sinful leaf]

Guys
I need a little help
My friend tried to use these button layouts
7287-8135-5733-6408-567
7298-5212-0529-1090-585
But the game keeps telling her it's error @@
Please help

[cyan citrus]

Please change your game language to English and share another screenshot.

[ancient snow]

Ok

[cyan citrus]

Hello, @night cloak and @lean bobcat! Your cases were already forwarded to the security team and you can follow up the status in-game later.

[ripe bronze]

Well there's no remaining time on my device so I guess it's forever

[cyan citrus]

Please refer to my previous response, @ripe bronze.

[cyan citrus]

From where did your friend get the codes?

[sinful leaf]

I sent her

[ancient snow]

I cannot

[cyan citrus]

Matchmaking is related to how many players are currently in the queue for a specific game mode, perspective, or map. If you are using an emulator, a higher matchmaking time can be expected as players using emulator are few in numbers compared to mobile platform. We recommend that you try again at another time or try to switch to a different game mode.

[cyan citrus]

Why is that?

[cyan citrus]

What is your device and the device your frined is using?

[sinful leaf]

Mine is Iphone Xs Max
Hers is Iphone 15 Pro Max

[winged scaffold]

@cyan citrus Can u text me private, its Important! Very Important!

[ancient snow]

is there a solution

[cyan citrus]

Can you both try to perform a routine repair of the game from the login menu and try again? Please let us know if the issue sitll persists.

[ancient snow]

The reason why I ally myself with my enemy

[sinful leaf]

A routine repair ?

[cyan citrus]

Hello! You may use this channel for questions or concerns regarding PUBG MOBILE.

[cyan citrus]

When you log out of your account, you will find a Repair option at the right at the login menu of the game. Select that and select the Routine Repair option and press OK.

[winged scaffold]

@cyan citrus It is, i found a Way to get all Sourcecodes from the Game, all Codes everything. I think its a Big Problem for the Anti-Cheat-System. Really

[cyan citrus]

Please refer to #faq sub point 2.12 for more information regarding account suspensions and avoid repeatedly asking questions regarding this matter as this is something we unfortunately cannot help you with.

[winged scaffold]

@cyan citrus Check DMs

[cyan citrus]

I have replied to you.

[cursive tide]

You guys suddenly freeze my pubg account due to High risk but i haven't done anything wrong you freeze it for 24 hours which i will be left behind in rank im at 1500 around whats is this without reason you are doing this but now its wrong timing normal i will co operate but if i left now i will lose my rank

Please respond to me

🙏🙏🙏

@cyan citrus hlo

Sir

[cyan citrus]

Please refer to ⁠#faq sub point 2.12 for more information regarding account suspensions and avoid repeatedly asking questions regarding this matter as this is something we unfortunately cannot help you with, @cursive tide.

[cursive tide]

At least look into it now

Coz i cant stop playing for 24 hours i will lose my rank sir@cyan citrus

[ornate lava]

Is there anyone here from discord who can help me?

Do you know how to recover an account when it has a linked number?

[lusty oracle]

Why i dont have give to a friend button ? Please help

[lusty oracle]

Please someone answer me ?

[cyan citrus]

This is an intentional design for players who have performed illicit in-game purchases in the past.

For further questions on this matter, please contact the in-game customer service, @lusty oracle.

[storm flume]

Please contact the customer service for further assistance, @ornate lava. Refer to subpoint 5.4 in #faq for further information.

[peak wadi]

Did EU & middle east server got merge again?

[copper fox]

can i ask questions about pubg here?

[winter arrow]

@polar marsh i need help. My account hacked

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winter arrow. Remember to read through #faq before asking questions in the support channels.

[winter arrow]

My account get hacked

[dusk root]

Hello. My pubgm account was stolen 1 week ago. Please help ne.

[boreal cosmos]

Bu karakterleri almak için ne yapmamız gerekir yardımcı olabilir misiniz

[daring wigeon]

Is there any tutorial on how i can download pubgm emulator on my pc?

[ancient cedar]

You can get it from Gameloop's official website: http://gameloop.com/

[daring wigeon]

yeah but for some reason the website won’t open, i don’t know why

[violet silo]

Can someone look up my username in pubgm, I want to see if I’m banned yet, send ss here after please

ItzMendax

Is my username ^

[full spruce]

Hi
How can I have a private conversation with the admin?

[warm spire]

how much points do i need to get conqueror today?

[fallen flume]

mu device(Iphone 14) support haptic but it doesnt work on pubg<@&481161015728406538>

do i need to activate some setting?

[mighty quail]

Hi, can anyone help? (customer service) The hacker changed my email and phone number and added two verification passwords, blocking my access. I have UC purchase receipts as proof and am ready to provide any necessary information for verification.

[amber kraken]

Hi, did anyone reported this?

Because it went viral on tiktok and now alot of people are using it

[mighty quail]

@cyan citrus @feral forge @static sleet

[amber kraken]

Mass pinging staffs isn't a good idea

[mighty quail]

what should i do then?

[amber kraken]

Wait until someone answers you..

[mighty quail]

I'm really stuck. Customer service at Pubg Mobile doesn't answer me.

[storm flume]

Please contact the customer service for further assistance, @mighty quail. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @amber kraken. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[warm spire]

??

[scenic meadow]

4200

[feral forge]

We have no information regarding this. You can check it the leaderboard to know it appropriately.

[feral forge]

If you have not received a response from the customer service after 14-business days. Feel free to let us know.

[south veldt]

Any idea why I'm not able to send my friend a 3 cards for the new car?

[cerulean girder]

You need to own the car first to gift it😌

[south veldt]

This is not fair at all, I just wanted to gift the 3 cards to a friend of mine. I was just told by someone that PUBG didn't require that back in the day but they did this so they can make more money!!

[wraith elk]

Facts

[little geyser]

Does anyone know why the mic only works when i mute all game sounds?

[worn iris]

Hello pubg I want to join the pubg partner/pubg influencer program..

[broken girder]

the person who gave you this information has misguided you. You need to own the car to gift the car

[odd ice]

Please refer to the community section under roles in #735483472432594994 for more information on how to apply for PUBG MOBILE content creation program.

[odd ice]

You can report it with a video in #996546243859853424

[worn iris]

Okay

[zenith terrace]

WHY HAVE I BEEN IN THE LOBBY CONQUER FOR DAYS BUT IT'S NOT GIVEN TO ME!!!

What is the *! I finally want to collect my Conquer!

[odd ice]

Players who reach the Ace tier and are ranked in the top 500 on their server will reach the PUBG Conqueror tier. The PUBG Conqueror tier is updated every day at 00:20 UTC.

Regarding minimum rank points you need to obtain the Conqueror tier at the current time, you can check the minimum rank points by tapping on your current rank in the season menu of the game, @zenith terrace

[marble fractal]

Where did RP Prime & RP Prime Plus subscribtion button go?

[zenith terrace]

thanks i forget

[odd ice]

Welcome

[frank roost]

I can't login my account with my Facebook again
Comes up with new profile and even if i want to create new profile from there, it tells me username already exist
I can't login with email as it doesn't allow me and for code to be sent to my email for login i won't see any code no matter how long i try
I can't play the game anymore cus i can't login to my account

Please fix this!!!!

Seems no one answers here?? 😩

[odd ice]

If you are unable to receive the verification code, please check the following:

1. Ensure that the email address you entered is the same as the one you have linked to your game account.
2. Check whether you have whitelisted these 2 email accounts:

• [e-mail]
• [e-mail]

3. Check whether the verification code is in your spam folder.
4. Avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, it is recommended to wait a while (at least 24 hours) before trying again.

• If the problem persists, please contact the in-game customer service.

And for creating a new account you’ll need to use some other username as the one your trying to use is already taken by others

[neon pivot]

Hello, I haven't been playing the game for more than a week. When I enter the game, there is a bonus in the game purchasing section. When we buy 325 uc, it gives a bonus of 80-6000 uc. I bought a uc through that event.But no bonus has been credited to my account, please help.

[fallen flume]

my phone (Iphone 14) support haptic on his own but i cant activate on pubg

[cerulean girder]

Actually back in the day you didnt need to own the car to gift it because my friend gifted me the pink tesla and he owned the chrome tesla

[worn iris]

Can someone help me find the link to the pubg partner/influencer program.!!

[odd ice]

Please refer to subpoint(s) 3.27 in #faq for further information, @worn iris

[worn iris]

I check everything you send me there nothing that say apply or anything like that

[honest mural]

Why does pubg crash in the lobby after basically every game?

[atomic belfry]

why do pubg account file claim sucks so bad, and why does send code for confirmation doesn't send like wtf

[celest perch]

There is no gift option in my account can anyone help me

[cyan citrus]

This is an intentional design for players who have performed illicit in-game purchases in the past.

For further questions on this matter, please contact the in-game customer service, @celest perch.

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

Please share a video recording that can illustrate the issue you have encountered and mention the device you are using.

[cyan citrus]

Please refer to the community section under roles in #735483472432594994 for more information on how to apply for PUBG MOBILE content creation program.

[cyan citrus]

Please refer to this message for more information: #questions message.

[storm flume]

Please contact the customer service for further assistance, @neon pivot. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

It is possible that you are trying to log in with a different social media account. Please double-check and make sure that you are using the correct social media account. If the issue persists, please reach out to the in-game customer service for further assistance.

[cyan citrus]

Hello! From where did you download the game?

[cyan citrus]

Please share a screenshot of Rank page. You can navigate to the page by tapping on Rank from bottom-right corner of the main menu.

If I just came 2nd in my solo match but died to a very sus player and they end up getting banned would I get a win added to my stats ?

Sadly, no, but you may get a compensation such as rank points, if you lost any rank points during the match or you may get challenge points as compensation. The notification for compensation will be sent to you in your in-game mail if the cheater gets suspended, @zealous citrus.

Have you entered the verification code to confirm the email, @atomic belfry? Please do not send images or messages that contain your personal information. If you do it, please censor your personal information first. I have deleted your previous message.

[atomic belfry]

yes i have but when i tap send code no code has been sent

[cyan citrus]

You need to check the email that you have entered on the account recovery page for the verification code, @atomic belfry.

[atomic belfry]

i have also stated a report in "help"

where they

like input ur email and sends code that time it did sends code

[atomic belfry]

but it did help the problem like deez

[cyan citrus]

Then you need to enter that verification code on the account recovery page to confirm your email.

[atomic belfry]

but why does the on the Login page - Email and forgot password it doesn't send code?

i want to changed my password cuz hacker man keeps using the email

only accounts i have bind are Google and Facebook both this accounts i have change passwords even stronger ones

so i suspect the Email login on pubg

[cyan citrus]

Please make sure that you have entered the correct email that is linked to your PUBG MOBILE account or try to change your password one time, @atomic belfry. If the issue persists, please contact the in-game customer service for further assistance.

[trail heron]

Why did the subscription sign for Royal Bass OS support disappear?

[atomic belfry]

this wat they said actually

Account recovery denied my first proof 😭😭

now i am on 2nd account recovery

[cyan citrus]

Hello! From where did you download the game?

[trail heron]

@cyan citrus Google Play

[atomic belfry]

and this is what it keeps saying wen sending code ( The information is inconsistent, please check and try again (30400003) )

[cyan citrus]

If you have already received a response from the customer service, we unfortunately cannot help you any further with compromised or stolen accounts. Please continue with the customer service.

[atomic belfry]

😭😭😭

oof

basically W to hacker and thats an L for me

[cyan citrus]

Can you please record a video of opening the game from the Google Play Store and opening the Royale Pass page and send it here?

[atomic belfry]

krazy

[trail heron]

@cyan citrus Ok

[atomic belfry]

even spend tons on skins on it :///

can't even be mad anymore has this issue for weeks like im frustrated, just laugh it off mentally finished

last stage of grief rt

[cyan citrus]

Your account security is your own responsibility in the first place. You should make sure that your account is secure by enabling two-factor authentication for both your PUBG MOBILE account and your social media accounts, use a strong password, and make sure to never disclose your login information. Please contact the in-game customer service for further assistance and make sure that you provide them accurate and required information. Please avoid repeatedly asking about the same matter as we unfortunately cannot help you with this through the community.

[atomic belfry]

is it like possible for hackers like bypass accounts to hack it? like iv never stated or spoken about my account mail and pass to anyone

[storm flume]

Please contact the customer service for further assistance, @atomic belfry. Refer to subpoint 5.4 in #faq for further information.

[trail heron]

@cyan citrus

[cyan citrus]

What is your numeric user identification, @trail heron?

[trail heron]

@cyan citrus Definition of what

[cyan citrus]

The numeric user identification of your PUBG MOBILE account, @trail heron. It can be found in your profile along with your username.

[trail heron]

@cyan citrus You mean ID?

[cyan citrus]

Yes, @trail heron.

[trail heron]

@cyan citrus 5746807128

@cyan citrus I spoke to in-game support and this was the answer

[cyan citrus]

Did you have the RP Prime or RP Prime Plus subscription activated, @trail heron?

[odd ice]

You might have logged in on a phishing link

[odd ice]

Can we buy the subscription now and get the RP supporter titles ?

[trail heron]

@cyan citrus Yes, it was activated for one year from last August 15

[honest mural]

Okay

[trail heron]

@cyan citrus

[atomic belfry]

Nahhh the last time i have logged into pubg was literally pubg

[odd ice]

I mean the linked socials

[atomic belfry]

i have changed password on the bind accounts

which makes the choice of the hacket logging through phone/email

[cyan citrus]

Got it! Will try to get a confirmation regarding this and get back to you if we have more information.

[odd ice]

He must have linked his phone or email

[atomic belfry]

i can still login

[cyan citrus]

What is this for? Can you change your game language and share another screenshot?

[atomic belfry]

only bind accounts are my Google and my fb

only both

[atomic belfry]

but now i cannot

[trail heron]

@cyan citrus Ok

[odd ice]

Do you have access to all of this ?

[atomic belfry]

cuz many devices has logged into the account

[atomic belfry]

the bind accounts yessir

the password is different from my original email tho

[trail heron]

@cyan citrus

[atomic belfry]

think this hacker has like 4-5 devices so that this triggers up and only my device can't login

[odd ice]

Then turn on Two factor authentication for both and give logout from all devices

And check if your email and phone linked to the account.

[atomic belfry]

i haven't been able to login because gyat damn this guy keeps loggin in on different devices

[odd ice]

Or hacker has linked his

[atomic belfry]

in 3days

but phone/email still same tho

[odd ice]

Contact customer service from login page

And file a claim

[atomic belfry]

still waiting on round 2 claim

[odd ice]

You can check this video for guide on claim https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D

[cyan citrus]

Got it! Thank you.

[atomic belfry]

i only placed the last uc i bought which is on last year

should i add more last uc i bought?

[trail heron]

@cyan citrus Is there hope that the problem will be solved?

[odd ice]

It’ll sure be solved you’ll have to wait

[cyan citrus]

Please refer to my previous response, @trail heron.

[odd ice]

@cyan citrus

[atomic belfry]

hacker man keeps outsmarting my as won't let me unbind the phone/email cuz keeps gyat damn spamming loggin on diff devices sheeesh

rich hackar man

[trail heron]

@odd ice I have been on the 13th and everyone has the same problem

[atomic belfry]

basically can't login xD

[cyan citrus]

The Royale Pass Supporter title is for the players who have subscribed to RP Prime Plus for the consecutive 12 months. Is this what you are referring to?

[odd ice]

Yes can I subscribe to it now ?

[cyan citrus]

Do you have the option to purchase the RP Prime or RP Prime Plus subscription in the game, @odd ice?

[odd ice]

No

[cyan citrus]

Can you share a screenshot of the Royale Pass page and your numeric user identification, @odd ice?

[odd ice]

Yes give me a min

5385035631

@cyan citrus

[cyan citrus]

Thank you, @odd ice and @trail heron. We will try to get a confirmation regarding this and get back to you if we have more information.

[trail heron]

@cyan citrus Ok❤️

[odd ice]

Your welcome and thank you for your time 💙 @cyan citrus

[weak basin]

Yo is this a glitch or it suppose to be like this

😂 it shows where you are even when you hide

[winged scaffold]

I cant buy UC, i need help. Google Support cant find any issues, so its a PubgMobile issue #help

[odd ice]

You’ll need to change language to English and send SS

[winged scaffold]

@odd ice I cannot purchase UC, the credit available on my Google account is not displayed for selection. Only credit card, Klarna, invoice, direct debit, Paysafecard. The credit is available! Google Support is also involved and has not yet identified any errors. #Help

[odd ice]

Can you send the ss in English so that mods can assist you better

[winged scaffold]

A specialist from the Google Support Team is currently in contact with me, and he can't detect any errors either!

@odd ice I have already explained the screenshot, I don't have to switch my device to another language, there is already a video about it in the bug report channel, also in the usual PubgMobile Reddit group and the associated bug report group, no answer yet

[hushed oracle]

Do you know if there will be an m4 skin that will be released or re-released?

And ak

[trail heron]

@odd ice There is nothing new about Royal Pass

[clear spindle]

You have to agree the terms.

[clear spindle]

No information about that, keep an eye on #news and in game.

[winged scaffold]

@clear spindle Yes, but that doesn't change anything. If you tick the box, you'll be asked to choose your payment method at the top, but there's no option there that includes Google credit

[clear spindle]

If you have multiple Google accounts, remove them and then clear the data and cache of your Google Play Store then try again.

[night cloak]

Hello

[winged scaffold]

@clear spindle Already done, I have already completed these steps with Google Support. Without success. I should also make a test purchase to check whether at least that works, it did, I bought a €0.19 game, everything worked perfectly there without authentication and similar requirements, I just had to enter my password and it was paid for immediately .

[cyan citrus]

I was banned from the tournament called Talent Championship, I do not use cheats etc.

Accounts with a history of cheating will be permanently suspended from All-Talent Championship, @night cloak.

[glossy wasp]

Question!

Did this person hipfired me?

I dont often watch the death replay so i dont know

[clear spindle]

May I know the country you reside?

[winged scaffold]

@clear spindle Germany, as already mentioned, I already purchased UC at the beginning of the month, which worked great like the other times. Yes, the Google Cards were also purchased in Germany, the credit is still available.

[cerulean girder]

Sometimes in death replays it doesnt show that person scoped in

[winged scaffold]

@clear spindle

[clear spindle]

There's a Maximum limit of 2000 €, hope you have not exceeded that. Meanwhile in https://discord.com/channels/393088095840370689/1174720996389961849 add your in-game ID, Server, Device, Operating system version, Network Type (Wi-Fi or Cellular) & Country.

[winged scaffold]

@clear spindle The limit has not been exhausted; this has already been checked. As a customer you can set your own budget, mine is set at 99 million / month. Thanks for the tip, I'll add the data.

[sturdy goblet]

@ornate thistle can you notify Error

The guy is selling this script online right now

[trail heron]

There is no solution that has appeared for the Royal Pass support problem. I hope it helps me if there is any new information

[odd ice]

It’ll take some time.

[trail heron]

@odd ice 🥹🥹🥹

[weak basin]

https://www.pubgmobile.live/report

[trail heron]

@odd ice It may take a few days to be treated or it may take time

[normal fulcrum]

What is the base damage of DBS?
Is the base damage per bullet or including all 4 bullets (per shot)?

[clear spindle]

It's per shot

[night cloak]

!????

[weak basin]

?

[copper swallow]

Can you guys help? Tell me, has anyone had an error where in the “recent account security actions” tab your device was shown twice in a row in one day?

[night cloak]

?

[weak basin]

whats the problem

is that weird shift?

https://discord.com/channels/393088095840370689/1172276379425968169 @night cloak

[night cloak]

Theres 2 names of mine

[weak basin]

ohh

i can see the shift too 😂

[normal fulcrum]

What website is that?

[clear spindle]

https://www.pubgmobile.com/en/event/PUBGMOBILE-WIKI/arms_list.shtml?1

[normal fulcrum]

I see. Thanks Rocky

[clear spindle]

You're welcome, Jin!!

[weak basin]

even crazier shotgun

[sinful leaf]

Guys.
Why do players in PMGC have low Gyro sens but they can still spray like there isn't recoil ?

I don't understand

How ???

[cedar anvil]

Hello, so my account was hacked and I've submitted like three claims so far and I always put right information and providing every single detail with purchases date and a lot and previous names and emails and even provided the IMEI of my old phone that often used to play the game from, and the email I used as iCloud and facebook and midasbuy but every time my appeal gets rejected... how can I recover my account if this keeps happening?...

[weak basin]

they play 60 fingers

and they hold spray with the finger and phone

i think is that

[cedar anvil]

<@&481161015728406538>

[meager pumice]

@cyan citrus do i get 100% pernament thing at 30 times when i open?

[queen axle]

51483366845

[ornate thistle]

This means that the information you provided to the customer service is not accurate. If you are not able to provide them with the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information, @cedar anvil.

[storm flume]

Please contact the customer service for further assistance, @queen axle. Refer to subpoint 5.4 in #faq for further information.

[ornate thistle]

You may report this issue in #996546243859853424 in compliance with the channel’s guidelines.

[night cloak]

Nah

Lazy

[buoyant gazelle]

Why can't I watch the fights in Top Highlight Moments quality?

[raven schooner]

Hi anyone like to play dm me

[cold swan]

Hey I'm new to the cycles thing, is it normal to drop from ace master 8 to platinum?

[dull spruce]

yes, everyone drops from their current tier level at the end of the season.

[cold swan]

Ahh thank you

[glossy wasp]

Question

Im not sure i should refer to the pubgm team as "tencent" but whatever...will tencent ever remove hitmarks since the original pubg doesn't have hitmarks?

[broken girder]

@lime juniper can you open dm, needa talk with you about something

[weak basin]

thats bad idea

[crisp sapphire]

Hello where can I find this

It’s not showing when I press costumer service centre

[storm flume]

Please contact the customer service for further assistance, @dim inlet & @ashen dagger. Refer to subpoint 5.4 in #faq for further information.

[honest mural]

Where can I share this?

Can I share it here?

[odd ice]

Yes

[versed field]

How long it will take after i submit to become Eagle System investigator. It's been a 4days still pending

[versed field]

If any support team or any of tencent team available, i hope i get answer. Thanks ♥️ I Love to investigate and remove hackers from PUBG MOBILE ♥️♥️♥️ i do review everyday 2hours long. My accuracy is 97% i try hard to become best investigator. Trying to maintain my accuracy at 100%

[static stag]

If you have already applied and are eligible, you may be on the waiting list. The system will check applications and approve them when it needs more investigators for Eagle System.

[versed field]

So, there is no estimated time for this

[static stag]

Have you tried checking on that?

[static stag]

When the new season begins, you will be demoted to Platinum II if your current tier is Ace or Ace Master with rank points between 4200-4799.

You will be demoted to Platinum I if your current tier is Ace Master with rank points above 4800 or if your current tier is Ace Dominator or PUBG Conqueror.

[static stag]

Consider using https://discord.com/channels/393088095840370689/1092960389219766342 to find players.

[gray breach]

I got a question to the ones who are hosting the custom matches

do you guys give UC prizes to the winners who are using a pubg krjp account? not global account.

[static stag]

The system will approve when it needs more investigators for Eagle System.

[versed field]

Ok thanks man

[static stag]

You are welcome!

[static stag]

Such information can be found in the respective event's details. For #game-events, only global version players can receive the prize.

[gray breach]

ohhh man~ alr thanks for telling me

[crisp sapphire]

How can I go there is there tutorials video

[gusty jacinth]

cause they mastered in that sensi

[sinful leaf]

how to master a sensi ?

[gusty jacinth]

training

[sinful leaf]

What's the method ?

[gusty jacinth]

try to find in youtube there is a lots of training drills you can use it

[sinful leaf]

Okay

[cyan citrus]

You can share it in this channel.

[cyan citrus]

It will increase your Wish Level's Odds. Wish Level increases as more crates are opened. The higher the Wish level, the higher the chance of getting the Wish item. It is still not guaranteed.

[static stag]

Did you click the File Claim option?

[crisp sapphire]

Yes

[static stag]

You are welcome!

[crisp sapphire]

@static stag

[static stag]

Sorry did you say your claim was made on the wrong id previously so they declined it?

[crisp sapphire]

No I put wrong ID in submitting from contact us and mail to costumer service

Ps : I also sent the mail to wrong version support team

[crisp sapphire]

I did not put my id in my claim

[static stag]

Thank you. I will get a confirmation shortly.

[buoyant gazelle]

?

[crisp sapphire]

Is it necessary to put ID in your file claim

[buoyant gazelle]

How can I get recall rabat ?

[wind cairn]

i accidently deleted my sens and i tried to recover it but i coulnd't find it is there anything i can do? (Iwas testing others sens)

is there any log that you guys can look ? or something

historys

[static stag]

Unfortunately you might have to wait to be able to fill out the form once again and meanwhile, please wait for your account to be reviewed. @crisp sapphire You can also refer to #faq sub point 2.12. I am unable to help from this end.

[wind cairn]

suspended?

[static stag]

You can only recover your sensitivity if they were uploaded to the cloud.

[crisp sapphire]

Em okay 🥹 thanks

[wind cairn]

oh okey 😦

[crisp sapphire]

@static stag but Is it necessary to put ID in your file claim

[static stag]

I'm not entirely sure about whether you need to include your game ID or not, but you may consider asking other people on https://discord.com/channels/393088095840370689/481199545858916393 . My apologies.

[crisp sapphire]

Very well thank you

[night cloak]

I need the color of this font
Or the effect of the line

[summer lance]

Hi

[native anvil]

I have a problem. Every time I call, the crew tells me, “Why are you banned?”

If you were previously suspended, you may not be able to create or join a crew and participate in the All-Talent Championship.

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @summer lance.

▫️ ⁠#news message.

[crisp sapphire]

Can I know the period of time I can fill it again

[dreamy bluff]

Any limit on gifting a car skins to the same person?

[cunning dawn]

hello guys , i have question how to fix that issue? i can't recieve my prime plus rewards since i updated it been like 4 days and more now since i updated and i still can't get even see the New deals in Deals Categories only buying UC and mythic forge. and also same RP prime plus i don't see the icon for it

[worn crystal]

Is there a way to remove the streaming video before entering a match?

[meager pumice]

@cyan citrus what means this?

[meager pumice]

Ok thanks for help so i wont spin it till its guaranted

[night cloak]

When x suits coming?

[trail crow]

Hello

[odd ice]

Your character and partner will be hidden like this

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @trail crow. Remember to read through #faq before asking questions in the support channels.

[wind cairn]

My gyro got so slow its in 400

Does any moderators xan help me with my sens it got stuck in 20 i think but it shows 400

@static sleet ?

[fading locust]

Where i can set this music playlist?

[copper forge]

My account was stolen, are there anyone, who can help me or give me some instruction what to do?

[lofty estuary]

Hello, I am currently a lead investigator in the security system of PUBG, and the Falcon Eye system did not open for me. Please Help

[odd ice]

You can follow the guide in this video recording,: https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D.

[odd ice]

You’ll need to ask in English

[reef gust]

Can I change my name and picture in the club and how?

[ornate totem]

This server only has english support

[copper forge]

Где можно связаться с русскоговорящим админом, официальным?

[odd ice]

Please do not use languages other than English, Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ornate totem]

discord .com/invite/pubgmobilecis

удали пробел перед .com @copper forge

[ornate thistle]

Hello, @copper forge. Please only use English in this server. You may refer to our regional communities for other languages.

[meager pumice]

@odd ice alright thanks for help

[reef gust]

Can I change my name and picture in the club and how?

[ornate thistle]

Hello, only your in-game name and profile picture will be shown in CLUB. You have to change your in-game name or profile picture in order for it to change in CLUB as well, @reef gust.

[ornate thistle]

Hello, you can set this from Music > Playlist Settings > Sports Car Playlist.

[ornate thistle]

Hello. Investigators that want to join the Eagle review system can apply for it from the Security Center. They must meet the requirements, and pass the review before they can review matches in real-time.

[ornate thistle]

Please feel free to submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[ornate thistle]

Hello, when this option is enabled, your name will not be shown under the Recent Visitors tab when you visit another player’s Personal Space.

[meager pumice]

Ok man

Thanks

[ornate thistle]

Please wait until you receive your application results.

[shadow pewter]

Hi, I need WoW helper. How do I find the edit bottom after I post WoW inside? Because I need to change something.

[ornate thistle]

You may join the World of Wonder Discord server for questions and guidance related to WoW game mode, @shadow pewter.

[shadow pewter]

Thank you

[lyric rampart]

I need help can someone help me to resolve this issue i dont have option for gift to someone

[weak basin]

??

[ornate thistle]

This is an intentional design for players who have performed illicit in-game purchases in the past, @lyric rampart.

For further questions on this matter, please contact the in-game customer service.

You may ask other players about this in #pubg-mobile.

[sinful leaf]

Thanks

[opal olive]

@lime juniper sorry for the tag but if I do live reaction to a pubg tournament will y’all strike me?

Tryna start uploading

[lyric rampart]

Thanks

[night cloak]

What can I do if my account has been hacked or stolen?!

[echo junco]

Anywhere in here where i can ask popularity for popularity?

[weak basin]

bruh

[void tartan]

Hello

Anyone?

Why?

How to get back my Account back

[storm flume]

Please contact the customer service for further assistance, @night cloak, @void tartan. Refer to subpoint 5.4 in #faq for further information.

[ornate thistle]

You may use #1092962294931128400 to exchange popularity with other players.

[void tartan]

Pubg member are really sick

[exotic rampart]

hello how to fixed lag for the game lag/Render for enemy people

[tame crane]

@lime juniper Hi, If you could open a private thread I would be able to give you some information on how hackers are using the account recovery tool to login into other people's accounts. That might be fixed by PUBG's side.

[potent heath]

Is there a way someone can give me battle for glory music playlist thing to see if someone in this server has a spare one, i like that music

I just want a spare album?

[dull spruce]

nothing

[wispy crow]

There's a bug in Vikendi. Vehicles doesn't Automatically Spawn by road sides. I have travelled almost whole map but i didn't even find 1 vehicle by roadside
There are few Vehicles in the garages

[ancient snow]

Pubg has upgrde now ?

[static stag]

What do you mean by lags or render? Could you please elaborate and add more details about the issue you are facing?

[languid gust]

did they make it so that now you cant tap as fast with the mini 14?

[static night]

My phone stuck in this screen it doesnt load and download anything i could not download maps so i tried by restarting my phone and reinstalling game but that didn’t worked i need help

[odd ice]

From where did you download the game ?

[static night]

Appstore

[odd ice]

Global right ?

[static night]

Ofc appstore prviously it doesn’t download maps so i tried rebooting my phone and reinstalled it

[static night]

Yup

[odd ice]

Try using a dns to download update resources

Check #faq point 4.3

[gusty jacinth]

#996546243859853424

[upper monolith]

Yo Guys,my Sfx quality is setted to Ultra and it says high,what i can do? I dont want to play with Ultra audio,i want high.

[chrome glen]

YOOOOO

someone’s been playing on my account from Uzbekistan??????

How do I log them out they changed my name and unadded all my friends

Some Samsung and xiaomi been in my account

I’ve been hacked wtf

I didn’t message anyone I haven’t played in months

And I just logged in for the first time to everything changed my whole friends list Uzbek players

[odd ice]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, If you have your phone number linked to your PUBG MOBILE account, you may consider enabling secondary verification and logout from all the devices.

[chrome glen]

I changed the password to my Twitter and Facebook

They shouldn’t be able to log in right

It’s so strange because my twitter and my Facebook don’t have any other logs in and that’s the only way to log in to my pubg account? So I don’t know how that’s possible

[sinful leaf]

Help what's going on

[mossy ore]

When is the next amazing rebate event coming?

[chrome glen]

I’ve think they’ve changed my email as well somehow??? This is crazy I’ve contacted customer service and they said they’d email me but I don’t think I have access to that email

[odd ice]

Check whether your account has phone and email linked to it

You can follow this for account claim https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D

[chrome glen]

There’s no phone number

Just email but the email the end of it I don’t recognise it’s blurred out

I always logged in through Facebook for the last 5 years this shouldn’t be possible

I removed the pubgm account from my Twitter account but that also hasnt been hacked it’s so strange

[odd ice]

Link one before hacker does and logout from all devices

[chrome glen]

I can’t

Because it says I haven’t logged in 15/30 of the last 30 days

They’ve legit changed all my huds, settings, unadded all my friends used all my BP, crates used all my rename cards

and added a bunch of random Uzbek players

[odd ice]

Nothing can be done from here you’ll need to contact ingame customer service.

[chrome glen]

I have but it says 72 hours

And I don’t know how will they contact me if they changed the email

I never even logged in with email just Facebook

[night cloak]

What can I do if the person who stole the account applies for restoration specifically so that I don’t have time to restore it? I don’t have time to submit the application because the thief is on the account and does it faster. Is it possible to cancel the deadline for the restoration application so that I can return it faster?

[echo parrot]

Clash of nationals registration is still open?

[pearl dragon]

@sinful leaf

Hello dear PUBG MOBILE Team!
I as a PUBGM gamer highly suggest you that please bring back bonus challenge's free vouchers that were in event section in weekly reports cause most players like me are poor and can't purchase UC so that event was so great to gave us free vouchers that easily gained UC so please bring it back. ❤
Thank you.. .
#pubg-mobile

[sinful leaf]

Why tag me ?

[pearl dragon]

#pubg-mobile

Hello dear PUBG MOBILE Team!
I as a PUBGM gamer highly suggest you that please bring back bonus challenge's free vouchers that were in event section in weekly reports cause most players like me are poor and can't purchase UC so that event was so great to gave us free vouchers that easily gained UC so please bring it back. ❤
Thank you.. .
#pubg-mobile

[sinful leaf]

BTW there're no way that's happening
They are cutting all source of obtaining rare items, skins, ...
So the only guaranteed way of getting rare stuff for us free to play players is through our wallet

[weak basin]

#996458713126797405

[sinful leaf]

They split the old premium crate coupon into half because they want to lower the value of the items in premium crate.
We used to be able to 100% get a pink rarity item with 10 old coupons
But now, with 20 new coupons, we get sh*ts like attachment skins and other craps.
Same cost as 10 old coupons but much much worse reward.
Not only that, we lose extra 10 slots of guaranteed reward.
So we get craps and even less than what we deserve

[weak basin]

this isnt the place for this you can go talk here #pubg-mobile

[sinful leaf]

But he asked so I answered

[weak basin]

he made a request

[summer laurel]

hi,
Does anyone here knows other pubgm discord server that have weekly matches?

[surreal girder]

Is it possible to talk with a staff about a stolen account that got hacked through the ingame email link? I linked it to my Google not even a year ago, I went last month offline and went back 2 days ago and I need an unknown number for verification

I never shared any of my Info to anyone other than myself, im surprised too, that's why I'm asking for help

[glossy wasp]

How?

[night cloak]

@lime juniper

@feral forge

[dim inlet]

why cant i created crew ingame?

showin dis

[weak basin]

Because most of the players play in small phone and you cant really see if you hit the player or not so hit marks are necessary, but you can make a thread at #996458713126797405

[daring needle]

Have you been banned before?

[dim inlet]

nope i stopped playing for a year and then started playing last season..dis a 3 year old account

[thorn condor]

What headphones do they use in PMGC 2023?

[shy solar]

why rp prime and rp prime plus is remove from game. i am subscribing from 8 months and only 4 months left in collecting title. and you remove the event from the game

[viral oak]

how do i get this suit

[daring needle]

you're banned from creating a crew for some reason

[odd ice]

Wait for it to back , It’s going to make a comeback soon

[odd ice]

There’s some bug wait for it to be fixed

It’s already been reported.

[icy canyon]

Can someone tell me how to leave Locked Crew cause I joined by accident

[stiff wave]

Hi

How do I get PUBG Mobile skins?

[icy canyon]

Ta skot t9wd

[stiff wave]

Does anyone teach me how to get wrenches?

[icy canyon]

Can someone tell me how to leave Locked Crew cause I joined by accident

[last thicket]

how to contact support

[stiff wave]

@icy canyon

[icy canyon]

?

[stiff wave]

@icy canyon I want hardships, how can you teach me?

[icy canyon]

What's hardships

Can someone tell me how to leave Locked Crew cause I joined by accident

[stiff wave]

@icy canyon that it uc

@icy canyon uc

How do I get uc

[exotic rampart]

buy midas buy

[dim inlet]

bruh i want to know the reason

[stiff wave]

@exotic rampart

@exotic rampart From anywhere

[exotic rampart]

go buy money uc = money brother uc not free

[odd ice]

you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[stiff wave]

@exotic rampart I don't have money for a free bear, I'm poor, brother

[odd ice]

Contact ingame customer service

[dim inlet]

did its automated and said we will look into this issue please wait ..its been 2day

[odd ice]

If your crew registered and/or played at least 1 match of the All-Talent Championship, then the crew will be locked for the entire duration of the tournament. During this lock, the crew leader will not be able to invite new players or kick existing players from the crew; and players in the crew cannot leave.

[stiff wave]

Guys, I want to help you, please

Guys, I want uc51539352447

[exotic rampart]

how to pubg mobile fixed render lag for enemy

[trail crow]

Hello

[quaint spade]

is there a limit of posts on the club?

[viral oak]

ohh

[night cloak]

Can someone explain this?

[night cloak]

.

Hi admin

N0T・MANARCHY
5108397983

I want a clean playing environment and competition. Where is the justice?

[trail heron]

I was talking about the issue of subscription to Reem Royal Pass, and so far the complaint has not been resolved. I hope someone can help me.

[trail crow]

Hello

I want help

[regal brook]

I have been having Microphone problems for 2months.This is a clip from a friend on how it sounds when i turn it on

[odd ice]

Send it in #996546243859853424 with the following player details:

Numeric User Identification
Server
Device
Operating system version
Network Type (Wi-Fi or Cellular)
Country

[trail heron]

@odd ice I hope you have a higher group on the Royal Pass support subscription topic

[night cloak]

Yeah thx

[odd ice]

Not really. Moderator has noted the issue so it will be solved soon.

[trail heron]

@odd ice PUBG says the action is final

[night cloak]

HOW

[odd ice]

Did you contact ingame customer service ?

[odd ice]

Got any update regarding this ? @cyan citrus

[trail heron]

@odd ice Yes, the support word is in the game, and they told me that the cards were supposed to come in the mail, and it was scheduled for the 15th to receive the cards, and so far nothing has happened.

@odd ice Do you have any other information about why you did not receive the cards from the current 15th and today the 18th? Why did they not arrive?

[odd ice]

Sorry I can’t help you with it, we’ll need to wait for a moderator to clarify it.

[trail heron]

@odd ice Supervisor Amty Hurd

[night cloak]

@lime juniper

@celest shadow

@mortal apex

[night cloak]

@static sleet

[odd ice]

I to believe that those popularity should be removed

[unkempt pecan]

is the 6 fingee touch bug on iphone still there ?

[ornate totem]

Kindly refrain from pinging error and moderators unless it is extremely necessary

[night cloak]

There is a guy 8n my account

And he is taking down my merity

[ornate totem]

Did you contact the in game customer support, @night cloak ?

[karmic skiff]

Hi how complate thi mission?

[night merlin]

My account has been hacked. Is there anything I can do to block the account temporarily?

I already made a ticket on the game about this

[trail pewter]

hey guys so i had to reset my phone and now my pubg id is gone and i don't know which id was linked to my account.. i know it's UID but not the id i linked the account with.. how can i get it back?? can anyone help??

[warm spire]

is it faster to get conquer solo or squad ?

[trail heron]

@odd ice This is the in-game support response to the Royal Pass issue

Hello dear player.

Thank you for contacting us. RP prime/RP prime Plus has now expired, and you are recommended to go to the Google Store to unsubscribe in time. If you have purchased RP prime/RP prime Plus for several months before, subsequent rewards will be automatically issued to your account after the expiration of RP prime/RP prime Plus each month. Please check if the rewards have arrived in your email.

[ornate thistle]

Please disable the gyroscope through your game settings, logout from your account and perform a routine repair of the game from the login menu. Also, clear the game cache and restart your device one time. Open the game again and turn on the gyroscope feature again and let us know if the issue still persists.

[ornate thistle]

Could you please send a video recording of the issue?

[storm flume]

Please contact the customer service for further assistance, @chrome glen, @night cloak, @surreal girder, @night merlin. Refer to subpoint 5.4 in #faq for further information.

[ornate thistle]

You may ask other players in #pubg-mobile.

[ornate thistle]

Hello! Have you forgotten the user numeric identification number of your PUBG MOBILE account or the social media account you used to link your account?

[trail pewter]

No I remember the UID but don't know which social media account I attached with my account

[ornate thistle]

We suggest trying all possible login methods to access your account first. If you are still unable to access your account after trying, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there. You will receive a response on the email you provide to the customer service while submitting the account recovery request within 14 days, @trail pewter.

[ornate thistle]

Hello! Please refer to the following event rules for Recall Rebate:

1. Recaller: Players that successfully recall their friends can unlock rebates based on the number of players they recall.
2. Returner: Players who have been inactive for 28 days or more and return to the game can unlock return rebates based on how many days they have logged in on since returning.
3. Recall 5 players or log in on 3 days as a returning player to unlock the right to purchase 60 UC to get a UC Rebate Pack.
4. The UC Rebate Pack contains up to 1,200 UC.
5. All UC purchases made during the event period count towards the purchase total. This event's purchase rebate perks can be stacked with other purchase rebate events.
6. The event counts players recalled between 11/10-11/29. Recall more old friends through the recall event in the Event Center!‎

[trail pewter]

I've already tried all possible login methods.. I've also tried contacting customer service under "recover my account section" but I don't know why they rejected my request.. I even have screenshots of payments of my uc purchase and know about every other little detail about my account and I also told them the date my account was deactivated from

[ornate thistle]

This means that the information you provided to the customer service is not accurate. If you are not able to provide them with the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.

[night merlin]

can my account be temporarily blocked until I recover it?

[trail pewter]

I provided them with correct information but I think they asked me about if I've connected my phone number or email.. nd that's the issue IDK which account I've connected to it.. Can you help me by any method 🙏🏻.. I even know the exact amount of uc I had.. what was the last match I played

[amber kraken]

Does anyone reported the new glitch how to enter any wall with the snowboard and a vehicle?
And if not can i report without vedio recording? Bc i don't have a teammate to test it with me 💔

[glossy wasp]

Why dont we see everyone on the island before the match starts?

[unkempt pecan]

why do you guys (as in pubg) have to put the glide button in the worst place possible where should i put my thumb when the glide button is in the center right

[echo junco]

You can change it yourself in the control settings. PUBG MOBILE puts it there just cuz it’s a normal layout. 😊

[grave pond]

Anybody else not able to login through Twitter anymore?

Says I need to login through Twitter app...you can't do that to my knowledge.

And that's my only form of login. If I knew this would have happened I would have changed login method.

[ivory musk]

I bought Using The app tho

Help

[mint sandal]

Ok

[mint sandal]

How much uc u need

[ivory musk]

idk i just lost 1500

[trail heron]

Are you somewhat of a moderator؟؟

[mint sandal]

1000k I five u

[ivory musk]

lol ok give me 😭

[mint sandal]

In uc

[mint sandal]

2 days need

[ivory musk]

u need 2 days?

[mint sandal]

Yes

[ivory musk]

ok 💀

[mint sandal]

@lime juniper Errora403 here ?

[trail heron]

Are you somewhat of a moderator؟؟

[ivory musk]

error is a moderator?

oh 💀

he is

[odd ice]

Oh then it’s gone

[trail heron]

@odd ice What do you mean, I don't understand you

[odd ice]

As per the response from customer service it’s removed right.

[trail heron]

@odd ice Exactly, why was the supposed battalion not reached and it was not reached on the 15th of this month and on the 19th and nothing was delivered?

[odd ice]

In that matter only moderators can help you.

[ivory musk]

can u tell me what to do?

[trail heron]

@odd ice Where are the moderators? Since the 15th, I have not found a solution

[ivory musk]

i cant even take money for royale pass with out it being deducted

[trail heron]

@odd ice If you don't find a solution for me, brother, tell me while I talk to someone else

[bright reef]

@odd ice can I give my account to my son?

can he inherit it?

also how will you guys find out that my son is using my account?

[odd ice]

If you have made illegal or unofficial purchases in the past or if you were involved in refund fraud, the UC will be deducted from your account until the total amount has been recovered. You may also be restricted from using certain features in the game and your account can get banned depending on the severity of the violation, Should you require further assistance with this, please reach out to the customer service through inside the game.

[odd ice]

I’m not the moderator so you need to wait for them to assist you in this matter

[trail heron]

@odd ice Kamitis is drowning and where does the supervisor talk to me here or in PUBG?

[odd ice]

You can contact to them ingame through customer service or wait for moderators here.

[ivory musk]

ok what if i didnt buy anything from illegal site or even did nothing involved with a fraud i used my own card to buy that uc and how do i reach out to customer service

[odd ice]

Yes, you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[trail heron]

@odd ice Today she told me that a supervisor was talking to me, and so far no one has spoken to me

[copper salmon]

can you guys please help me to join pubg beta discord?

[calm ginkgo]

@polar marsh what if I have fallen for a phishing scam? 😅 And as of yesterday my account was hacked/ stolen...

[odd ice]

You’ll need to contact ingame customer service.

[calm ginkgo]

@odd ice I did I think all I saw was an option to enter my UID and it was for a claim? Idk if I did it correctly I seen on PUBG yt page that you have to like submit a whole lot of stuff but it just gave me an option for a claim with my UID

[odd ice]

Check this video :- https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D

[sinful leaf]

Guys
Why the horizontal recoil of M416 is so crazy recently ???

[halcyon bloom]

My friends are trying to send me uc and I am trying to purchase on midasbuy but it isn’t working for me for some reason but it is for them. I also did apple purchase it works for me perfectly fine.

[halcyon bloom]

@lime juniper

[odd ice]

Please check if you have received the purchase in-game. If you are unable to complete the payment process you may send an email to Midasbuy's customer service at [e-mail] for further assistance.

[halcyon bloom]

I didn’t I also contacted they don’t respond

[odd ice]

You need to wait for there response or buy it from in-game shop or through https://pubgmobile.com/pay

[halcyon bloom]

My friend tryna send me I waited 2 months no response

[calm ginkgo]

@odd ice I have seen that video and tried to do what it says but here is no way I can do that from the account that has been stolen bc I can no longer log in they unlinked my info

And if I try from my alt it's just says

[odd ice]

You can contact them from login page

If you don’t have access to that account still you can contact ingame customer service from login menu.

[lilac nebula]

Hello I would Like to ask a very important question because it's been causing me some misunderstanding

[calm ginkgo]

@odd ice okay I'll give it sometime so I can get an answer from them but still if the person who has my account changed and removed my email/number and Google play account how are they going to know I'm the real owner or even contact me ?

[haughty hearth]

what to do if the social network to which the account was linked is deleted

can I get my account back?

[trail crow]

Why my crew matches is banned 😥

[mellow burrow]

This achievement,

Lets say i have a squad.
and they kill everyone and i just camp with the snowball blaster and they win so will it be done?
or is it like all has to use snowball launcher to do this.

[odd ice]

They’ll ask few questions that only the owner would know.

[odd ice]

You’ll need to contact ingame customer service

[exotic rampart]

Hello I have lag render for go mode new for snow ⛄️ have lag for enemy people please fixed this

[exotic rampart]

Hello I have lag render for go mode new for snow ⛄️ have lag for enemy people please fixed this

[mellow burrow]

?

any reply?

[odd ice]

You can report it with video recording in #996546243859853424

[trail heron]

To some extent, there are moderators here, but there are no moderators at all

[haughty hearth]

where to find it?

[odd ice]

Yes, you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[mellow burrow]

@strong tangle any idea?

[strong tangle]

with the whole team only using snowball blaster. i think it requires everyone to use the blaster.

[mellow burrow]

What if mistakely someone uses pistol

Thats weird

[strong tangle]

no idea

[ornate thistle]

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship.

[exotic rampart]

I not home I will playing pubg mobile on pc

I have lag render for mode

[ornate thistle]

We provide community support only for mobile platform, @exotic rampart. For further assistance with issues that you encounter with GameLoop, please visit their website at https://www.gameloop.com/.

[ornate thistle]

The whole team needs to use the Snowball Blaster only. You will not be able to complete the achievement if any of your teammates uses a different gun other than the Snowball Blaster.

[mellow burrow]

U mean use it to kill enemies?
like incase i pick up a pistol and shot at ground by mistake counts?

[ornate thistle]

We will get a confirmation regarding this.

[exotic rampart]

Yes, but they told me that the lag is through the game itself, that's what they told me

[little breach]

Hi

I was playing pubg absolutely fine with 20ms stable for months

but then 4 days ago my ping suddenly went 200ms when i was playing mid game

And now the ping is still high/spiking to 200ms till this day

I tried contacting customer service, i tried to do the repair routine button, tried logging in and out, and even fully delete and redownload pubg

But then customer service said to me to just change my network when playing but i don't want that since i don't have any WiFi or other network carriers

[exotic rampart]

Yes, but they told me that the lag is through the game itself, that's what they told me

[quartz merlin]

Will there be a duo match in one hour? @static sleet

@celest shadow

[odd ice]

Match one #matches message

[quartz merlin]

Match two be in one hour?

[karmic skiff]

no body undrstod?

[odd ice]

You’ll need to keep an eye in #matches must be in 30 mins

[copper salmon]

@polar marsh ?

[grave pond]

Still can't login to my account

I've uninstalled and reinstalled and I have not done any nefarious deeds

So why it no work?

[frosty laurel]

.

[jolly lynx]

Is this legit website or scam?

[ornate thistle]

Hello! Could you try installing the X application and try logging in again?

[grave pond]

I'll give it a shot but I don't even have it installed...it worked fine

[noble dagger]

hi, where the menu of RP Subscription on this new season ? cause i see at the RP does not have button RP Subscription

[odd ice]

It doesn’t look real

[upbeat kindle]

hi everyone, my account was hacked and i already report this situation 2 times,but from pubg support says "We regret to inform you that the information you have provided has not been approved. To ensure account security, we cannot reset your account. Thank you for sending us a message. If you encounter any other problems, please feel free to contact us at any time."

[odd ice]

Don’t enter any details without confirmation

[upbeat kindle]

can any of you help me in this kind of situation?
I have proof that it's my account

[jolly lynx]

Ye definitely not don’t wanna anyway random person added me begging to do tournaments, so I’m guessing there trying to get my account 😂

[odd ice]

Yea

[odd ice]

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community.

[upbeat kindle]

i login with another device when i report it,i will try report it again with my old device ,thx bro

[odd ice]

Welcome

[daring slate]

Hello All , just want to know. can i delete ShaderCache in Ui folder? is it fine?

[stiff relic]

it says resupplying for 3 days straight

but morning it says 12h

so now its 12h but its still resuppyinggggg

heo

help

[exotic rampart]

look lag for game its not normal its pubg mobile not gameloop have it

[cyan citrus]

Not at the moment.

[night cloak]

Check after 0:00 utc time

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website.

[odd ice]

Many are facing the same issue. Customer service has told that it’s been stopped

[cyan citrus]

Hello! This will reset on first day of the week, which is Monday. Please check again after 00:00 UTC.

[cyan citrus]

As mentioned previously, we will let you know when we have more information. You can refer to the response from the in-game customer service.

[odd ice]

#questions message this is the response.

[cyan citrus]

Hello! Are you using an emulator?

[odd ice]

Oh okay thank you.

[cyan citrus]

Hello! You may not be able to use the RP Prime and RP Prime Plus subscriptions in the game at the moment. We will let you know soon if we have more information regarding this.