questions

[sterile monolith]

Yeeaaaahh 💀💀

Btw @cyan citrus i sent to vustomer support
It says 7 (work) days 👌🏻

[night cloak]

oh ok, one more thing, how long has it been since ur acc was hacked

[uneven cloud]

My Facebook acc was hacked around 2 month-ish but I don't think the hacker tried to login in pubg

[night cloak]

lucky then, maybe u didnt have expensive things and hacker didnt care less

[merry lake]

i cant loging, the hacker link his phone number, each time ask for a verification SMS,, i cant believe im reply to to bot 😭

[night cloak]

same

U can only get it back by submitting calims i think

[zealous raft]

@cyan citrus help please

I no have wifi 😔

[mortal apex]

Yes. Release date was on 19 March 2018.

Could you please show a screenshot from your Base Info?

[merry lake]

and i cant even submit it bcuz the hacker already sand false claim to block me, its unbelievable bro 💔 @night cloak

[uneven cloud]

well i dont think the hacker even hacked my acc to get into my pubg acc, I actually installed a malware in my pc which racooned my browser password saves... So the hacker tried to log into every one of the login instances... I changed them but Facebook was long gone...

[uneven cloud]

Idk maybe can work, but you can direct mail the support service email to review your account Explaining that the hacker is sending false claim. ([e-mail])

[merry lake]

okay ill try that, thank u 🙏

[sterile monolith]

Good luck bro

[mortal apex]

Will get back to you later.

[night cloak]

why when i logout from a pubg account linked with facebook and login to another account linked with another facebook too it dont ask me for the password and username for the other account and it gets me on the first account

[cyan citrus]

What is the device you are using, @night cloak?

[cyan citrus]

Hello! Please try to perform a routine repair of the game from the login menu and try to enable the automatic downloads in the game and disable it again.

[zealous raft]

Thank you sir

[cyan citrus]

You're welcome, @zealous raft!

[night cloak]

im on pc

usin emelator

[cyan citrus]

Are you using the GameLoop emulator, @night cloak?

[night cloak]

yes

[cyan citrus]

Try to exit the game, open the Facebook application, log out of your current account and log into your other account, @night cloak. After that, try to log in again in the game.

[night cloak]

on brower or gameloop

[cyan citrus]

On GameLoop, @night cloak.

[errant fern]

@merry lake Why is this error happening again and again? I've been trying to login for six hours and the game won't login, since then I'm getting the same error.

[cyan citrus]

This notification usually appears when you are trying to access the game from somewhere where it is currently not available, @errant fern. If you need further assistance with this, please reach out to the customer service through inside the game.

[cosmic solar]

I have a problem on my account I have my ms unstable

but above all the problem I really can't enjoy playing and not post videos on social networks and the problem comes from my account

[mortal apex]

It might be an approximation, your account is 5 years but for approximation it shows 6 years. Hope that it makes sense.

[glass wraith]

What does failed to login(211) means?

[native anvil]

Please refer to subpoint 4.4 in #faq for further information.

[errant fern]

Why are you giving me useless logics, when the game won't login how can I contact customer service from inside the game ?

[cyan citrus]

If you are not able to log into your account, you can use the Help option located at the login menu to contact the customer service, @errant fern.

What is the numeric user identification of your account?

The numeric user identification of your account that you can find in your profile along with your username, @night cloak.

Yes, @night cloak.

Please share the numeric user identification instead, @night cloak.

[tall edge]

please help

Hi again nice to meet you again look can you please tell me why its not going through

@cyan citrus

<@&481161015728406538>

<@&481161015728406538>

Please answer

I am feeling lonly

Here

K

Call me 🥐

[cyan citrus]

Please wait patiently for a response for you first ticket and then try to submit another one.

[tall edge]

What is a ticket ?

[cyan citrus]

This one, @tall edge.

Please do not mention the moderator role unless there is an emergency related to this Discord server.

[tall edge]

K

I am sorry

I didnt mean it

Plz dont timeout me

?

H said it to me cuss i said @ mod

[cyan citrus]

When did you create your account, @night cloak? Is it when the game was released or later?

It should be this reason: #questions message, @night cloak. If you have any feedback regarding this, you may share it in #996458713126797405 in compliance with the channel's guidelines.

[signal compass]

How long till 90 fps comes out for the iPhone 15 pro?

[tall edge]

Quendi please tell me how to report the wow creation problem in pubg like what, like issue category and what reson

[cyan citrus]

It may be available in the future but we unfortunately cannot confirm it or provide an estimated time for it. You may suggest it in #1150799663738404864 channel by mentioning the name of the device. Feel free to read the pinned message of that channel for more information.

[cyan citrus]

Can you add more details about the issue you have encountered or share a video recording?

[tall edge]

Wait a sec

Did i do it right

Oh

Its downloading

[tall edge]

There, tell me if i did it right

[cyan citrus]

Wait patiently for a response from the customer service first and then try to submit another request if you still need further assistance, @tall edge. I have already answered you regarding this before.

[tall edge]

Ok

So i cant do anything until customer service answers me

Can i do in my alt

[cyan citrus]

You should wait patiently for a response first and avoid creating multiple tickets for the same issue, @tall edge.

[tall edge]

Can I create a ticket from my alt

Ok

[signal compass]

Alright cool thanks

[cyan citrus]

You should wait patiently for a response from the customer service for the request that you have already submitted. After you have received a response from the customer service, you can try to submit another request from the same account if you still need further assistance with your issue. In the meantime, it is recommended that you do not create multiple tickets for the same issue. Hopefully, this clears your doubts.

[twin haven]

Who remembers the Ranked TDM?

[cyan citrus]

You're welcome!

[cyan citrus]

Hello, @twin haven! Do you have a question or need help with something related to PUBG MOBILE?

[twin haven]

Hi Quendi, I hope this message finds you well. I am a dedicated player of PUBG Mobile, and I would like to inquire about the status of the ranked Team Deathmatch (TDM) mode.

It has come to my attention that there has been a prolonged absence of the ranked TDM mode in the game. As an enthusiast of this particular game mode, I have eagerly been awaiting its return. Ranked TDM not only adds an extra layer of competitiveness to the game but also offers players like me an exciting challenge.

I kindly request information regarding when we can expect the return of the ranked TDM mode in PUBG Mobile. Having this information would greatly assist me in planning my gameplay activities and engaging with the community.

I understand that game development and maintenance involve complex processes, and I appreciate the hard work that goes into ensuring the best gaming experience for players. Any updates or insights you can provide regarding the return of ranked TDM would be highly appreciated.

Thank you for your attention to this matter. I look forward to your response and, once again, thank you for your commitment to maintaining an enjoyable gaming environment for PUBG Mobile players.

[cyan citrus]

We unfortunately do not have information about this, but you may provide your feedback about the game mode you want to be returned in the game through #996458713126797405 in compliance with the channel's guidelines, @twin haven.

[twin haven]

Okay cheers mate

[frigid agate]

<@&481161015728406538>

[quaint dragon]

⁉️

[fringe cave]

How are you purchasing???

[quaint dragon]

Card

[fringe cave]

I mean to say from the Apple store or Google play store

[quaint dragon]

It also won’t work on pubg shop when I buy uc, I’m buying from Qatar & my region is Palestine it doesn’t matter right

[fringe cave]

It's matter bro

[quaint dragon]

Oh

The region should be the same?

[fringe cave]

@quaint dragon ???

[fringe cave]

Yeah

[quaint dragon]

Google

[fringe cave]

What is your Google account country???

[quaint dragon]

Qatar

Even on midas

It doesn’t work

[fringe cave]

Bro just change the region above while purchasing it from midasbuy

[quaint dragon]

I change it to my pubg region?

[fringe cave]

If you don't have a problem then change it with your current one and you are good to go

[fringe cave]

@quaint dragon give it a try

[quaint dragon]

Ok

[night cloak]

can you wear default helmet in lobby?

[fringe cave]

You mean without skin???

[night cloak]

yep

[fringe cave]

Just tap on the skin it will be removed

If helmet skin is not visible to you then enable show helmet in lobby option from inventory settings

[night cloak]

oh

Ill find a way to make it work

[night cloak]

^

[fringe cave]

???

[sterile monolith]

Need to wait 7 work days for a response from pubgm customer service oof
Cant wait
Made a new acc 😔
So i dont lose the "skill' lol
To much money, nerves and hours lost lol on this acc

Spent 170€ just to get the blue mummy smh
(And that is lucky)

[cyan citrus]

It is not possible to show a helmet in the main menu without a skin.

[night cloak]

okok thanks

[cyan citrus]

You're welcome, @night cloak!

[queen socket]

Yo I wanna know about something very strange if y’all know! I’m playing all talent chamship with some ppl and now I can’t play another game because it says unavailable? If anyone knows about this glitch or lag. Lmk

[grim eagle]

I just bought the iPhone 15 pro max and it doesn’t have 90 fps

[daring forge]

Registration link please do

[cyan citrus]

What do you want to register for, @daring forge?

[cyan citrus]

It may be supported in the future if your device meets the minimum system requirements. As you have already suggested the device in #1150799663738404864, please wait patiently.

[cyan citrus]

This issue has been reported through https://discord.com/channels/393088095840370689/1152205511803031583. If there is any update regarding this issue, it will be sent in the same post by Tencent. You may provide your details there. You may also try to contact the in-game customer service for further assistance.

[night cloak]

Anyone wanna be in my PUBG tournament to compete to earn 10,000 dollars. It will be streamed live on YOUTUBE. Just dm me if you want to.

[cyan citrus]

Please use the #tournaments channel to send your tournament announcements, @night cloak.

[cold ferry]

I'm continuously getting emails of verification codes! Is someone trying to hack my account?

[tame anvil]

Yes. Don’t post anything regarding any of your private information.

[cold ferry]

I never have, and won't. Not even with my friends or family. Someone's just trying to do it!

But I've connected my account to Phone Number, is that more secure?

[tame anvil]

create a new email and change it. make a difficult email name so only you know about it.
Yes. Phone Number makes even more secured

Do not use only one email for everything. people will try to bruteforce it.

[cold ferry]

I see. Thanks! Will make it more secure and make changes!

[waxen glade]

hi

[blissful bison]

I deleted my Facebook and I can no longer log in to the account, how can I change my email so I can access the account again?

[waxen glade]

@kind drift

[crimson pasture]

I had hacked through my Facebook and I see someone else playing with my account still

[chilly spade]

Your account was linked with your facebook?

[blissful bison]

@chilly spade yes, after deleting Facebook, I can no longer access the account

[chilly spade]

That's because you have deleted the login method from which you were able to have that account. Unfortunately, you can't access it now.

[slender lark]

I have a question

[zinc cradle]

Hello , first : how to report statuses that have inappropriate implications ? Because someone sent multiple times but not muted yet after got reported , second : how to report multiple accounts who sent phishing links in the chat channel , I think mute is not enough for this case because many people account would get hack by them , thank you

[chilly spade]

Kindly state it.

[chilly spade]

Status may not get moderated by moderators but you can report them in #discord.

If you mean dms by chat channel, then you should block user as Discord moderators dont manage messages outside the server but if it's in the server, you may share a link or screenshot with Discord id of the user in #discord.

[quaint dragon]

How do I fix “You haven't logged in on 15 of the last 30 days on this device. Cannot link.”

[mellow bay]

NM乛͜bolt¹ 5166918577 this is my PUBG I'd please likes my club status 1000likes aim please

[civic karma]

@cyan citrus can you help me with my login issue ? I can't find the discord option to login.

[hearty temple]

They said that this popularity will return again on Wednesday, September 27. Is this news true or not?

[chilly spade]

No news on it but if you would like certain items or events to be brought back, please provide your feedback through #996458713126797405 in compliance with the channel's guidelines.

The Discord login option is only available if you download the game from PUBG MOBILE website: https://www.pubgmobile.com/, @civic karma

[blissful bison]

@chilly spade Is there any way to recover or update the data to be able to access it?

[chilly spade]

I guess the facevook account doesn't get deleted at the moment and takes 20 to 30 days to destroy itself. You may try to login again to your facebook and check if its not destroyed completely, and if it is, then you may contact in-game customer support for any possible solution.

[civic karma]

In ios ? I mean it just redirects me to the same app

In appstore

[blissful bison]

@chilly spade I already tried, it was completely deleted, I haven't logged in for about 3 months, where can I get the support contact?

[chilly spade]

Refer to #faq subpoint 5.4 for information related to that.

[burnt terrace]

why can't i open the dodge event?

it says "event has not started yet"

[ornate totem]

Try opening the app or doing routine repair

Or it may be network issue

[zinc cradle]

Thank you

[rigid fox]

@cyan citrus

Help

Need

[cyan citrus]

Hello! How may we help you, @rigid fox?

[rigid fox]

New update 2.8 PUBG is Lagging in event on iphone 12 pro max

WHY

In previous update

[cyan citrus]

The Discord login option is only available if you download the game from PUBG MOBILE website on an Android device.

[rigid fox]

Did not lag

[dusk glen]

It's showing this for more than 30 days

[cyan citrus]

Please make sure that you have enough internal storage left in the device, @rigid fox. Make your sure that your device is under optimal temperature. Also, perform a routine repair of the game one time and reset your device settings one time. Restart your device and try to play again.

[rigid fox]

Iphone 12 pro max always stable fps in event it is too much lagging I have also repairs game and temperature is good also storage is 50++

[cyan citrus]

Please wait patiently for an update regarding your application. It will be sent in your in-game System mail.

[cyan citrus]

Please reset your device settings one time.

[rigid fox]

Okay

[cyan citrus]

You can do it through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings, @rigid fox.

[rigid fox]

Doing

[cyan citrus]

Could you please share a video recording of this?

[burnt terrace]

bet

[cyan citrus]

To begin with, please try to perform a routine repair of the game from the login menu, @burnt terrace. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[peak grove]

I have iPhone 11, I have tried to use my microphone and it won’t work. My device is newly bought and has no damages whatsoever. It shows that I’m speaking in game but they can’t hear my voice. What do I do? I even re installed the game, checked the audio system - microphone settings and even re enabled the microphone permission.

As I was told, they can only hear in game voices or something.

[burnt terrace]

Alright, thanks.

[cyan citrus]

Are you trying to use the device microphone or an external microphone?

[cyan citrus]

You're welcome!

[peak grove]

The device microphone.

Like, the normal microphone that pubgm has.

I don’t know if it’s because I updated to IOS 17 or what.

It has never been like this.

I always just clicked on normal in game microphone and it has always worked.

[cyan citrus]

Please try to perform a routine repair of the game from the login menu and reset your device settings one time through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings, @peak grove. Restart your device and try to use the microphone again. Let us know if the issue still persists.

[peak grove]

I have to reset my whole device system just for it to work?

Meaning all of my apps and everything would be removed, bruv.

[cyan citrus]

Just your device settings will be reset, @peak grove.

[peak grove]

ok..

[cyan citrus]

Make sure that you follow these steps, @peak grove.

[peak grove]

I did the repair, now I’ll reset my settings.

[rigid fox]

@cyan citrus now lagging but not too much

[peak grove]

@cyan citrus

Reset all settings?

[cyan citrus]

Try to lower your graphic settings and if you are recording or using guided access, try to turn off both.

[peak grove]

?

[cyan citrus]

You can try to reset network settings first and if it still does not work, you may need to reset all settings, @peak grove.

[rigid fox]

Smooth extreme not recording

Only event lag

Why

[peak grove]

what if I do all instead

Better to do all of it only affects the settings

as I have nothing much init

I’m sure my network isn’t the reason my microphone doesn’t work lol

[cyan citrus]

If you can include a video recording that can show the lag you have encountered without recording or using guided access, you can submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[rigid fox]

Okay

[cyan citrus]

You can do that too.

[peak grove]

ok

Alright, I’ve done both things you’ve said. @cyan citrus

I’ll try to log in now and try again.

[cyan citrus]

Restart your device first, @peak grove.

[peak grove]

👍

done

alright, I’ll try now

[pearl prawn]

I submitted a request from more than a month ago #1116711889095884921

[burnt terrace]

me too, no reply.

[dusk glen]

Same, I didn't receive mail

[ornate totem]

Even I had the same issue but got the access after 1.5 to 2 months from the application.

@dusk glen @burnt terrace Even I thought I wont get

But got access finally

[dusk glen]

They said 30 days

[dusk glen]

How did you knew that you got access to it

[ornate totem]

You will recieve an in game mail when you get access @dusk glen

[dusk glen]

I hope so

[peak grove]

@cyan citrus my friends are telling me they can hear me badly now

idk atp

they used to hear me good

now it’s just bad

[ornate totem]

Did you try routine repair? @peak grove

[peak grove]

yes

[ornate totem]

Nowadays many are facing various issues in the game @peak grove

[peak grove]

They couldn’t hear me first at all.

[ornate totem]

Check your sound settings in game @peak grove

[peak grove]

I was told to reset like everything including my device settings

and now they just hear me badly

[peak grove]

they’re all up

I’ve checked them various of times

[cyan citrus]

Can you try to check the microphone of the device using the device recording and check if it is normal, @peak grove?

[peak grove]

ok

[ornate totem]

If it doesnt work, try restarting the device @peak grove

[peak grove]

it’s all good

[peak grove]

I did already. 😂

my friends can hear my perfectly from messenger

so it’s something to do with pubgm

[ornate totem]

Previous update there was a lot of render lag in hot drops and now many other

For eg, if you close the game in wow for 1 min and you get knocked in that time, you will start moving in rapid speed when you reopen while you are knocked @peak grove

[peak grove]

💀

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @ornate totem. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please avoid going off-topic, @ornate totem. You may have unrelated conversations in #chat.

[cyan citrus]

Did it make any difference?

[peak grove]

I mean, they just hear my badly now

me

[cyan citrus]

What do you mean by that, @peak grove? Is it low voice or some other issue?

[peak grove]

They’re telling me they can barely hear me

so yeah something along that

my audio microphone settings are up

I’ve checked it already

[ornate totem]

Low voice

[cyan citrus]

While using the microphone, can you see a microphone option in the control panel?

[peak grove]

wdym

UHH

lemme check

uh*

@cyan citrus

[cyan citrus]

I mean in the control panel of your device, can you see a microphone option, @peak grove? Check it when using the microphone.

[peak grove]

I don’t understand what you’re asking.

this?

[cyan citrus]

Like this, @peak grove. The option on the top-right.

[peak grove]

I guess it’s the thing above?

[cyan citrus]

Try to go to your device Settings > Accessibility > Audio/Visual and turn off the Phone Noise Cancelation and try to use the microphone again, @peak grove. Let us know if it does not help.

[peak grove]

ok

[random oyster]

Im just asking a question why did you guys muted me earlier? You guys should fix your server

[alpine flower]

It's intended that way using the word ban will cause a timeout

Its applicable only In this channel only

[random oyster]

Is there any way to avoid getting muted when saying that certain word?

I dont know why they restrict that word here too could explain why

[cyan citrus]

The restriction is placed for members who inquire about account suspensions as this is something we cannot help them with, @random oyster. Your timeout will be removed if you did not ask about it, so you do not worry about it.

[random oyster]

I see

What about my question earlier can you answer it?

[cyan citrus]

You can create an alternate account and play with it as long as you are not violating PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms/en.html, @random oyster.

[random oyster]

Okay thank you

What about using bluestacks and gameloop is it safe?

[visual lichen]

Why's my lvl 7 looking like shi

[cyan citrus]

There are different types of emulators available, but the only recommended emulator is GameLoop.

[random oyster]

Okay thank you so much

[cyan citrus]

Do you have a video recording of this instance? Does this happen all the time?

[cyan citrus]

You're welcome!

[visual lichen]

Idk I just got the phone I'll see if it happens later on

Tpp was fine

[storm flume]

Please avoid going off-topic, @random oyster. You may have unrelated conversations in #chat.

[worn saddle]

Tdm 2v2 m416 x AWM code 1802817. Support us<

[night cloak]

@cyan citrus yo can you help? Been trying to get back my hacked acc, The claim system is rigged, keep getting rejected even tho I answer correct. Any other way I can get my acc back?

[faint haven]

Hello, I have a problem with counting points in the overall rating of the talent championship

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot, @faint haven.

[cyan citrus]

If your request was not approved, it means that you did not provide the required and accurate information. We unfortunately cannot help you with this through the community. You may try to submit another account recovery request and make sure to provide all the required and accurate information.

[cyan citrus]

What is the issue here?

[night cloak]

Do you know if the people who respond in the email are actually real people or Ai?

[chilly spade]

They're real customer support agents.

[night cloak]

U sure? How come they keep replying with same automated msg repeatedly and they don't answer the questions asked.

[chilly spade]

Depends on if the issue needs an automated response or a support ticket.

[night cloak]

This is so sad man, everything is automated no matter what u asked. I just checked YouTube and they reply with most people with the same automated msg. It's all the same

Wish it was like valorant where the support team aren't ai and they manually deal with the problem

[cold ferry]

Is there a #support channel?

Why I'm not able to disconnect my Facebook account? I don't even have Facebook, it's permanently deleted buy it says it's still connected!

Any solution to remove Facebook?

Is there a way to change my password?

@everyone

[dapper forum]

.

[cyan citrus]

You can remove a social media account from your Account settings of the game after meeting all these requirements:

Please do not circumvent the language filters, @night cloak.

[cold ferry]

I believe mine is only linked to Phone Number and Email! Facebook long ago permanently deleted! Still appears to be linked!

[cyan citrus]

You will need to unlink your Facebook account from Account settings of the game if you want to remove it from your game account, @cold ferry.

[cold ferry]

There's just no "unlink" button!

[cyan citrus]

Read all the requirements mentioned here, @cold ferry. You need to link 2 social media accounts to be able to unlink one of them.

[undone dust]

Hello my account got banned for 1 week because i played with hacker how can i get unban ? That guy was from world chat not a friend 😠

I played with one before then I reported him when i knew he is hacker

[sterile monolith]

My man^

Thats why im not playing with randoms from world chat

[paper lichen]

Hello
I have problem in the game
When I join a Mach the game hangs and kicks me out
What is the solution to this problem?!

[cyan citrus]

What is the device you are using and which map/game mode you are trying to play, @paper lichen?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @undone dust.

[paper lichen]

A50s
Nusa and livik

@cyan citrus

[cyan citrus]

Please try to perform a routine repair of the game from the login menu, @paper lichen. If the issue still persists, please share a video recording of the issue here.

[paper lichen]

OK thanks

[undone dust]

I checked it and the ban reason »» one in the team was using third party program
And in the game before that ban i reported the guy when i realized that he used hack and he got banned

I just want to keep my account clean you can check my account didn't get any ban before this one
Id »» MrProYoYo : 5881039512

[cyan citrus]

Please refer to the information provided in #faq sub point 2.12 and refrain from repeatedly asking about account suspensions as this is something that we cannot help you with through the community, @undone dust.

[undone dust]

Anyway thank you 🙏🏻

[paper lichen]

Nothing has changed

[undone dust]

Just one last qs and im sorry if i bothering you
Can i make a request to delete this ban from my history after it's duration end ?

[cyan citrus]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date, @undone dust.

[cyan citrus]

How much internal storage you have left in the device?

[undone dust]

Ok , thank you so much 🙏🏻 😊

[paper lichen]

3GB

And? @cyan citrus

[cyan citrus]

Can you try to clear some more space and check again?

[paper lichen]

No change

[cyan citrus]

From where did you download the game, @paper lichen?

[paper lichen]

Google play

[cyan citrus]

Please check if you have the developer options and try to disable the developer options and restart your device one time, @paper lichen.

[paper lichen]

From where I disable it?!

@cyan citrus

[cyan citrus]

You should be able to find it in your device settings if it is enabled, @paper lichen. Try to scroll in your device settings and check if you can find the option of Developer options.

[paper lichen]

I didn't find it

[hardy gyro]

My account got hacked

[cyan citrus]

All right. Please try to clear game cache one time, perform a routine repair of the game from the login menu and reset your device settings one time through device Settings > General management > Reset > Reset all settings. Restart your device and try to play again. Let us know if the issue still persists.

[storm flume]

Please contact the customer service for further assistance, @hardy gyro. Refer to subpoint 5.4 in #faq for further information.

[hardy gyro]

I can't recover my accout through the recovery tool

@cyan citrus

@cyan citrus come here 1 second please

@cyan citrus I tried in-game support but doesn't work

[somber sage]

Apart from prime gaming, are there ever any codes you can redeem?

[cyan citrus]

Please keep an eye on the official social media handles and livestreams of PUBG MOBILE for the redeem codes, @somber sage.

[cyan citrus]

Did you receive response for it?

[hardy gyro]

It was refused even though I put all my correct info

I can provide all my payments too

But there is no way to send them in the game 😓

I have spent over £35k on my account

This was my account

@cyan citrus

Now the hacker has renamed it to TRINYX

[cyan citrus]

If your request was not approved, it means that you did not provide the required and accurate information to the customer service, @hardy gyro. In this case, we unfortunately cannot help you in any way through the community. You will need to submit another request and make sure that you provide the customer service with the all the required and accurate information.

[hardy gyro]

I did put all the correct emails and numbers and payment dated and friend names

But I think my device has been deleted from trusted devices from the hacker

[cyan citrus]

Please contact the customer service again for further assistance, @hardy gyro. We unfortunately will not be able to help you with your issue any further through the community.

[hardy gyro]

Is there no way to contact pubg support directly and provide them with all the info?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @hardy gyro.

[hardy gyro]

@cyan citrus my prime membership is also still active on the account

[cyan citrus]

Refer to my this response, @hardy gyro.

[hardy gyro]

I will try again then thank you

But the new recovery system is not good at all the old one was much better

Now it feels like pubg mobile is helping more the hackers than its customers 😓

[novel ruin]

Hi

[native anvil]

Hello! How may we help you?

[rustic bronze]

Hi

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rustic bronze. Remember to read through #faq before asking questions in the support channels.

[tulip prairie]

Where can i share my mode

How do i share my wow mode?

Uhm

The bot is broken.

Where can i share my mode

:/

Help

@native anvil can u answer my question?bc The bot is broken.

[native anvil]

You can share it in #1092983473901412382 and #media, but remember to share images, videos, and fan art in #media related to PUBG MOBILE.

[icy ruin]

Hi, wanted to ask that my account was stolen 16 months ago but i didnt had payments and some information prepared for claim with the support page 1.0 version and now its too old to work as it seems. I have payments and every bit of information about that account from 2018-2022 May but i cant get back my account because the recovery system states that it needs to be 30-180 days old or it needs to be from last 6 months which i dont have. I had the account for about 2 weeks and then the guy did a claim because he had all the information. I was able to ask for another chance ( 3 months after succesful claim i would not be able to do claim) but i still cant succed because either iam missing something or the system decides that account is not mine because of device used in last 6 months and IP adress was not that. I spent a lot of time and money on that account and i cant seem to find a solution, the guy is laughing at me on Facebook, the recovery system answers are either off or not even the right answers. It must be bugged or something. I dont get it iam frustrated for like a year and last few weeks has been the hardest because iam getting rejected and laughed at. I need human interaction and verification of the informations i have of that account.

[icy ruin]

Same here, the hacker when he saw me on the account he did a succesful claim but i cant for 16 months not one succesful.. demorivated from this game

Demotivated*

As it seems i will never play again, never buy anything ingame, shame that noone can help you (only automated answers via email could but thats 0.89% chance).. well it has been a good time guys but i better move on because not here, not igame and not in email i will get a helping hand. Lets do a review of support system on YT and say that i quit. Only if i had over million subs i would be relevant i guess 🤔😏 and sponsored by pubgm 😂 shame

[timber rose]

Why pubg dont fix the fps problems ?? I create a post no respond for a 2mounths this guy too

[native anvil]

Please keep in mind that you are responsible for protecting your account and login methods. If your account has been stolen, please contact customer service for assistance. Note that the moderators of this Discord server cannot help with account-related issues, as we are not affiliated with customer service. The in-game customer service is the only way to seek help with such issues. Refer to subpoint 5.4 in #faq for further information.

[raven oriole]

when is 90 fps coming on iphone 15 pro max?

[native anvil]

You can suggest it in the #1150799663738404864 channel by mentioning the name of your device. For more information, please read the pinned message in that channel.

[odd haven]

Whats pmco map full hacking ?! I report 1 hack 2 hack 3 hack

@static sleet

@cyan citrus

@native anvil

@lime juniper

Map full haking pmco

[silent plume]

Hi, any know pubg global customer service email? My account was hacked 😭😭😭

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @odd haven. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[native anvil]

The email for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[timber rose]

Respond???

[night cloak]

Hey, my friends and I are doing the All-talent championship, but for some reason I'm unable to play with them

This keeps popping up and we might not make it this week because I can't get in😭

How do I resolve this? The customer support in-game doesn't have anything related to this /:

This is what happens when they invite me

it'll say "matching" but kicks me out ;-;

[chilly spade]

You may find the acknowledged tag om the top of the post which means, it has been noted by Tencent operations team.

[rough nebula]

Give me the support over sensitivity settings

I'm facing problems over aiming

[night cloak]

hello guys

can some one help me

@celest shadow I tried season expert aswell but same thing happened it move too much idk why

[plain elm]

plese pubg mobile remove all copyright strike on my youtube name FM JERRYxYT and url,https://www.youtube.com/channel/UCMG42PR9Skm3WDk1XS_XCkA

[night cloak]

Why do I have the elite role again bruh

[storm vector]

Do you will return the dino ground mode again? Plz

[golden sphinx]

Hello, i want register in tournament WORLD OF WANDER But registration link not working

https://amg.gg/MuscleCarMadness

[bleak anvil]

You may share your opinion about that in #996458713126797405.

[bleak anvil]

You've already sent a message in #copyright regarding this. Wait for a response there.

[tulip prairie]

Im trying to explode time bomb but i dont know how do explode it can someone answer me

[meager pumice]

@celest shadow Will this be changed in future i mean will new guns come?

[meager pumice]

Which mode u speaking about?

[tulip prairie]

World Of Wonder

[minor verge]

Please tell me about the pubg global email I'd

[tulip prairie]

I was making time bomb mode and i cant explode time bomb

Where should i press for explode

I dont know explode button bc

[meager pumice]

Never played that mode with bomb, but i think developer of that map should know u can ask him dm through game

[tulip prairie]

This is my mode

But i Dont know how to explode

[meager pumice]

Bro idh that permission at all to setup maps on wow so cool

I cant help u there

Sadly

[tulip prairie]

I gaved all perm to everyone

But still no explode button :(

Sad

[meager pumice]

Idh permission to do wow but myself

So idk what u speaking about at all

[tulip prairie]

Nvm

[meager pumice]

Ok

[cyan citrus]

You may join World of Wonder community for questions and guidance related to WoW game mode: #news message.

[cyan citrus]

The email for the customer service is [e-mail].

[cyan citrus]

The Mythic Forge is a lasting feature. The prize pool and redeemable items update periodically without affecting forge progress. However, we unfortunately cannot confirm which items are going to be updated in the future. If you have any feedback about the items you would like to be included in Mythic Forge, feel free to share your feedback through #996458713126797405 in compliance with the channel's guidelines.

[grand star]

My region changed to Brazil after my account got hacked I've contacted support they are showing me how to change the region not fix it 113 days cooldown

@cyan citrus

Any solution

[cyan citrus]

You will unfortunately have to wait for the cool-down period to end to be able to change your country/region settings again, @grand star. There is no other way around.

[grand star]

But my account got hacked I have not changed

Also there is no event

I'm in middle east

[cyan citrus]

You will still need to wait patiently, @grand star. We unfortunately cannot help you with this.

[grand star]

Thanks a lot

Appreciate your answer

[cyan citrus]

You're welcome!

[cyan citrus]

It is working normally for me. What is your country?

[cyan citrus]

We unfortunately do not have information regarding this. You may provide your feedback about the game modes you would want to be returned in the game through #996458713126797405 in compliance with the channel's guidelines.

[meager pumice]

Thanks for help man really apreciate

[cyan citrus]

You're welcome, @meager pumice!

[golden sphinx]

From iraq, not working

[cyan citrus]

It should be an issue on your end, @golden sphinx. Please try to clear browser cache or change your network. You may also try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[golden sphinx]

I tried with 2 different browser, also tried to open with PC same issues

[cyan citrus]

If it is working normally for others, it means that it is an issue on your end. Please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3 and try again.

[golden sphinx]

I will check, thank you.

[night cloak]

@cyan citrus help

@static sleet so, supposedly I am lvl 38 in chat and I still have elite role

[cyan citrus]

You have now been assigned to the Epic role, @night cloak. For future reference, please use the #discord channel for assistance regarding this Discord server.

[rough star]

@cyan citrus @lime juniper is this legit website for purchasing uc

https://premiumtopup.co.in/kr2/

Or fraud ?

[night cloak]

Fraud

Tercent games never asks for what's app number

Unless they single

[rough star]

@lime juniper why not taking action??

[night cloak]

Error almost never answers

She ignores it and mods take action

[rough star]

She used to reply.

[rough nebula]

Feels abandoned , why nobody talks to me?

Coz I'm new , is this my fault?

[rough star]

<@&481161015728406538> hope you guys will take action soon. <@&639889499718942720>

[cyan citrus]

Purchases should only be made through in-game or through https://pubgmobile.com/pay, @rough star.

Please do not mention the moderator role unless there is an emergency related to Discord server.

[rigid fox]

HELLO!!

@cyan citrus

[rough star]

Why not taking action against all these fake websites?

[rigid fox]

?@QUENDO

[rough star]

Can't even report anywhere.. about the website.

[rigid fox]

I WILL SHARE A VIDEO TOMORROW IN 2.8 EVENT WHEN ZOMBIE BOSS IS SPAWNED HE DON'T GET DAMAGE AND GLITCHING AND GOING THROUGH EVENT AND DISAPPEAR IN HILL

[cyan citrus]

You may report any online content that violates PUBG MOBILE's terms of service through https://pubgmobile.live/report, @rough star.

The platforms not listed in the form are covered by the Other option. On those platforms, the content is monitored rather than removing it,

[cyan citrus]

You may report bugs through the in-game using the available report options or through the customer service. You can also submit a bug report through #996546243859853424 in compliance with the channel's guidelines.

[rigid fox]

OKAY

[rough star]

No action has been taken till now i have reported about two youtubers selling uc .....been over 2 months. They did scam....

Recently I have sent videos and channel links in the copyright section, and my message has been deleted.

[timber rose]

????

[cyan citrus]

The #copyright channel is meant to appeal for the copyright strikes you have received, not to report online cheating content, @rough star. Any unrelated messages will be deleted from that channel by Tencent and appropriate punishment will be issued to the users as per the guidelines in the pinned message of that channel.

As mentioned previously, please report online PUBG MOBILE cheating through https://pubgmobile.live/report and the content will be taken down in due time if it violates PUBG MOBILE's terms of service.

[rough star]

Only if the action has taken been 2 months.

They did fraud with me and might have done with others also.

Just terminating small youtubers channels because they can't do anything ??

[cyan citrus]

As we have informed you before, if there is any update regarding your issue, you will receive it in the same post by Tencent.

[rough star]

I hope you will do something about it.

[timber rose]

Dont you look at the photos someone respond like it will be fix 2.8 than he open a new post says ıt doesnt fixed and respond like its not a bug??

[night cloak]

is this normal to buildings disappear and i can go thought it?

[chilly spade]

No, if you find any type of bug like that, you should record it and create a post in #996546243859853424, in compliance with post rules to get it fixed asap.

[ivory sparrow]

There’s this guy who has access to my account thru Twitter, and everytime I login to my account it kicks him out but then he logs back in, when I have full access to the account, how do I disable it that only my device has access?

[stone ermine]

I didn't receive UC in my account even though everything is ok!

Help needed

[cloud mesa]

My phone was hacked in August and I filed a complaint through the complaints tool
The complaint was approved and I actually recovered the account, but after two days I discovered that my phone was still hacked by someone and the account was stolen again from me. After that, I filed another complaint
It contains the same information provided in the successful complaint, but I discovered that the complaint was rejected, knowing that it contains the same information. I do not understand what is going on. I contacted in-game support, but they did not help me and said that we have nothing to do with the matter. I cannot find anyone to help me. Can you please help me?

[cyan citrus]

You can try to change your password and enable secondary verification for both your social media account and your PUBG MOBILE account. You can also try to contact the Twitter's customer service through https://help.twitter.com/en/forms.

If you are still unable to remove the unauthorized access completely from your PUBG MOBILE account, please reach out to the in-game customer service for further assistance.

[cyan citrus]

For some cases, there may be a delay before the purchased items are delivered to your account. However, if you do not receive the purchased items within a reasonable time span, usually 12-24 hours after making the purchase, please reach out to the in-game customer service for further assistance.

[cyan citrus]

If your request was not approved, it means that the information you provided is not accurate. In this case, we unfortunately cannot help you through the community. Feel free to contact the customer service again and make sure that you provide them with all the required and accurate information.

[ivory sparrow]

Is there a way I can login into the game through a website and change it there or?

[cloud mesa]

The information I provided is correct The same information I provided in another complaint 30 days ago and it was approved

@cyan citrus ??

[stone ermine]

It's been like 10 days,, I won an event at Europe servers,, they sent those UC's and checked twice as I informed them about it but there wasn't any UC's in game. Other winners received their rewards, but I don't know what has happened to the account

[storm flume]

Please do not use languages other than English, @real dirge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[topaz cypress]

My account has been stolen Where can I get help?

[storm flume]

Please contact the customer service for further assistance, @topaz cypress. Refer to subpoint 5.4 in #faq for further information.

[eternal cradle]

If I have an account made in Europe or something, and I move to North America/United states can I change my account location?

[cyan citrus]

Yes. You can change your country/region settings to somewhere where you are currently located, @eternal cradle. However, once you have changed your country/region settings, there will be a cool-down period and you will not be able to change your settings until it is over.

[cyan citrus]

You may try to submit another request with all the accurate and required information. We unfortunately cannot help you with this any further through the community.

[cyan citrus]

You can only log into your PUBG MOBILE account through inside the game. You may try to change your password for your Twitter account or any other login method that is connected to your PUBG MOBILE account. Please contact the in-game customer service for further assistance with this.

[cyan citrus]

The moderators of this Discord server are unfortunately unable to assist you with events hosted in the regional communities. We are only responsible for this Discord server.

[noble geyser]

Hello sir

Can you help me

[stone ermine]

It's a game issue,they did what they could ,but where the UC's could go ? Others received their rewards,,why I couldn't.whom should I contact!!? 2220UC😞 is huge amount. Help!!

[round quiver]

Is there any Specific info available about A3 60 UC Discount voucher, like exactly who can get it on mail ? Inactive account or the user who don't purchase previous royale pass ?

[native anvil]

You can contact the administrators of the server where you won the event, or you can contact the in-game customer service. However, as we explained in our previous response, we are only responsible for this Discord server.

[native anvil]

You can get a RP Voucher (60 UC) (A3) as a Purchase Bonus after purchasing 60 UC.

[round quiver]

I mean this not from purchase bonus

[eternal cradle]

Even change the setting to where the account was created? Or once you create it somewhere it’ll always be there or can you change the location of the creation of the account?

[viscid pike]

Anyone know what I should do? For the past month I been getting these emails and I haven’t played Pubg in a year.

[past delta]

My account was hacked 20 days ago. I tried a lot to contact PUBG support. No one is responding. I want to speak to PUBG support.

I have hope that PUBG Support will take the necessary measures to solve the problem

I mean, my account will not be restored

At the time my account was hacked, I entered my account and I activated the secondary verification feature with my number. The thief entered my account through Google and changed the secondary investigation number. How can I change it without sending me a code that the thief will change the secondary investigation?

[rough pivot]

Someone trying to hack ur account

Add more protection to ur account like link it to a google account or facebook or twitter or anything

[viscid pike]

💀 bro I ain’t got storage on my phone to download Pubg again

[junior birch]

It seems like someone has been trying to log into your account. To further enhance your account security, you may consider logging out from all devices in the account settings, changing your password, and enabling two-factor authentication for your social media and PUBG MOBILE accounts.

[junior birch]

Please contact customer service for further assistance. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service. If you do not receive a response within a week, you may choose to wait patiently as the customer service receives a high volume of requests daily, or you can contact them again for further assistance.

[upbeat crown]

Why Midasbuy not work in Egypt

Where the matches

[civic imp]

The account was hacked, the one who hacked wrote to me that he would send incorrect reports to support in order to bring down my recovery application, help please

[civic imp]

The account was hacked, the one who hacked wrote to me that he would send incorrect reports to support in order to bring down my recovery application
help please

[sullen storm]

#questions This was the last recording i have of my videos i have uploaded please tell me is there anything violating at any kind and if please tell me

[clear spindle]

Copyright related issues in #copyright and have some patience.

[sullen storm]

No issues with copyright realted

[clear spindle]

You may contact the in-game customer service for account related issues, @civic imp.

[sullen storm]

Not any in-game issue

I'm just asking a #questions

[clear spindle]

A screen recording with just the title ain't gonna help.

[odd ice]

Send in #copyright

[odd ice]

You must have uploaded any video regarding sale of account or hack

Or config

[sullen storm]

Sir i have never

No config no hack no id sale never

[odd ice]

Is your account being terminated?

[sullen storm]

Yes😭

[odd ice]

Ask in #copyright you’ll get the answer for your violation

[sullen storm]

I know my voilation which was done in mistake in one vide

[odd ice]

If you haven’t violated any rules your strike will be removed

[odd ice]

Then nothing can be done

I had last my channel for one video 🥲

[sullen storm]

Sir i have put a link in description which i removed instantly when i know rules

It was a tshirt selling group

[odd ice]

Did you get a response from error ?

[sullen storm]

Yes the screen shot of the link of group but when i tried to explain she kicked me

From server

[odd ice]

You can’t do anything her decision is final

[sullen storm]

But sir is this really that big consern where it was just about tshirt seller group and was put buy mistake

And i nothing was in the video also

[odd ice]

I’m also a normal user not moderator

[sullen storm]

Yes sir i know

I don't think i have done anything against rules

[odd ice]

Try contacting error on pubg chat

[sullen storm]

Ok I'll try

[odd ice]

Yes

[sullen storm]

Which server

[civic imp]

they don't help 😦

[clear spindle]

If you've provided the correct information they'll help, @civic imp.

[autumn crystal]

Does anyone know the date for the next premium crate

[night cloak]

next season

[autumn crystal]

Hell bruh thats to long but ppl saying premium crate will hav akm skin and hellfire helmet

[night cloak]

new premium every new season + 1 week

[night cloak]

yea

[autumn crystal]

No halloween updates

I thought they giv good skin for halloween in premium crate

[odd cave]

Is this a bug ?

[meager pumice]

Yes rendering issue

[honest sedge]

What is gift theme

[cyan citrus]

Receiving gifts activates the collection progress of corresponding gifts. Acquiring all the gifts of a certain theme will unlock a medal for the gift theme, @honest sedge.

[honest sedge]

How to apply the theme ?

[cyan citrus]

Could you please share a video recording of this instance?

[cyan citrus]

The medal will be unlocked in your profile in the same section after you have acquired all the gifts of a certain theme.

[hot sentinel]

This event only shows when entering the game, but it doesn't appear in the events section

[cyan citrus]

What is your country, @hot sentinel?

[hot sentinel]

@cyan citrus Algeria

[cyan citrus]

Could you please share a screenshot of your Account settings of the game, @hot sentinel?

[hot sentinel]

@cyan citrus sorry it's Singapore

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines and make sure that you add detailed description of the issue you have encountered.

[cyan citrus]

Share a screenshot of your Account settings.

[hot sentinel]

@cyan citrus

[odd cave]

Sure

[cyan citrus]

And you are currently in Algeria?

[hot sentinel]

@cyan citrus yes

[meager pumice]

Do u know how looks "People Champ" one? As that medal

Bcz i didnt seen it anywhere in game

[chilly spade]

Looks exactly like this.

[meager pumice]

Ok but where i can see it@chilly spade

On account

[chilly spade]

In the same section of your profile, where you're right now looking for medal requirements.

[meager pumice]

Ok man

Ty can people see it?

[chilly spade]

Definitely! In the same section of your profile.

[meager pumice]

Ok

[cyan citrus]

This should be a regional event that is not available in the country/region settings you have selected in the game. Due to copyright concerns and some limitations, certain items and events will not be available in certain country/region settings. Should you require further assistance with this, please reach out to the customer service through inside the game.

[hot sentinel]

@cyan citrus thank you so much for your time

[cyan citrus]

You're most welcome, @hot sentinel!

[meager pumice]

@chilly spade ty i just need that for 75k and its done

[worthy phoenix]

where i can find this event

where i can find this

[ornate totem]

In the events section

Just scroll through all the sections

[pastel basalt]

Is the Alan Walker Cover Contest cancelled?

[ornate totem]

No

According to their official website it has been stated that the winners were announced in the official social media handles on September 10 @pastel basalt

[pastel basalt]

But the winner were not announced yet

winners*

[wraith oxide]

Hi

[native anvil]

Hello! How may we help you?

[signal compass]

Any idea when version 2.9 is out?

[mortal apex]

No ETA. Please keep an eye out on #news.

[ornate totem]

Maybe they may have postponed it

[storm flume]

Please do not use languages other than English, @wary dock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary dock]

My account has been stolen. Is there anyone who can help me?

[storm flume]

Please contact the customer service for further assistance, @wary dock. Refer to subpoint 5.4 in #faq for further information.

[verbal abyss]

When is 90fps coming to 15 pro max

[chilly spade]

No ETA but feedback related to that is sent to developers.

[rustic bronze]

I need help please

[turbid osprey]

uhm guys does anyone have any idea why the security verification code is not being received via mobile SMS... I need help on this coz I have not set any other security verification methods except via SMS... I need help coz pubg support team isn't responding

i need help on this

@polar marsh

[jade cypress]

Hey my friends both uc and ag disappeared somehow, wasnt big amount but still, is there some bug related to it? Routine repair didnt help

[gusty jacinth]

Any idea about this?

[lime matrix]

I was playing very well before without headphones from the phone, there was no sound problem, but I've been having a sound problem for the last 1 week, my voice does not go away and I noticed something, when I turn the sound of the phone down until the end, my voice goes away, but I don't hear the game sound, if I don't turn it down, my voice doesn't go away instead of my voice, the sound of the game goes to the other side.

[chilly spade]

Did he got any mail?

[chilly spade]

Refer to subpoint 3.27 in #faq for the answer please.

[chilly spade]

Could you share a recording of issue?

[lime matrix]

Is it in video form?

[chilly spade]

It should be in video, yes.

[gusty jacinth]

Thank you

[chilly spade]

You're most welcome!

[jade cypress]

No there wasnt any

[brazen vortex]

hello

[sterile monolith]

Hello

I sent a help from help centar 7 days ago, i recieved an email 2 days ago
(Didnt get an notification...smh)
Soo...what now

@ me when someone replies, pls 🫶
Cant lose this acc...spent 2k€ on it...ah

Over 6 years ofc^

Can I @ moderators?

Dont want to get muted

[somber laurel]

whats up guys

[bright bramble]

I selected empty erangle but there's still loot

Any fix to stop this?

[tall edge]

Hi

Can mods please help me

[celest shadow]

How can we help you?

[tall edge]

I have a problem in wow (world of wonders)

I have been waiting like 3 months for me to get approved in be a creator

And i didn't even get approved or denied

I contacted pubg in-game support and i have ss of it

@celest shadow

Please help me

[celest shadow]

You will receive an in-game mail within 30 business days if you are among the selected players.

[tall edge]

I waited ( 3 months )

And i didnt get in-game mail

So.....

[sterile monolith]

@celest shadow can u see this message brotha & help me if u can

[tall edge]

Ss

[verbal abyss]

Okey thxx

[celest shadow]

You will only receive an in-game if you are among the selected players. Otherwise, feel free to apply on another game account if you have one.

[celest shadow]

You must accurately provide the customer service with the requested information, otherwise they will not be able to verify your identity and assist you further.

[rustic bronze]

I need help please

Can I get an account after two months?

Those scammers are playing with my account

[chilly spade]

Try looking if your UC is spent somewhere through customer support panel.

If you dont find any in-game purchase then follow this:

Go to Settings > Customer Service > PURCHASE > Select "Why did my purchased UC and AG disappear or get deducted by the system?" > Click on "Contact Us" and provide the necessary details.

[jade cypress]

Oku thank u will tell him to do it

[sterile monolith]

I typed everything correctly
They arent sending me the code via sms (I put mobile phone for double security)

[honest sedge]

If i dont join next rp battle which will come after ending all the rp battles of current event
Will my pk 2,3 will be downgraded to pk 1 ?

[chilly spade]

By next you mean next 1/10 or next month's 10/10

[honest sedge]

Next month

[chilly spade]

Pk resets with every month new pop battle 10/10

[queen urchin]

How to report hacking on livestream

[sterile monolith]

Never mind @celest shadow I did it
I logged in
Friend helped me

Smh

And now im taking off stupid mobile number

Smh

[ancient cedar]

You may report those in #livestreams with following details :

• link of the stream
• a short screen recording of the stream where cheating is clearly visible

[sterile monolith]

U can do this:0

I was scrolling teu tiktok found 4 cheaters with x-ray smh

[low iris]

I can creat video on Tiktok?

I'm TikTok User

New Creator for PUBG.

[grand star]

[e-mail]
is that legit support email ?

[celest shadow]

It has been updated. Please refer to the replied message or here, @grand star.

[grand star]

Thanks a lot

[merry lake]

@uneven cloud i got my acc back finally, thank u so much for ur all information 🥰

[storm flume]

Please do not use languages other than English, @vague sierra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[meager pumice]

1. Where i can setup that my character dont pick up other meele when i have one already equipeed
2. And how can i setup that i just pick up machete or pan?@celest shadow

[stone ermine]

Is there a channel or server for game support?

[chilly spade]

This is the very channel.

[stone ermine]

I meant in game support

[chilly spade]

You have to either contact them through in-game panel or email them at:

[e-mail]

For more information related to that, refer to #faq subpoint 5.4.

[chilly spade]

1. You can select auto pick settings from settings --> pickup settings.

Note- you can't turn off auto melee pickup because you already have 1 melee when you land.

2. You can set up melee priority through pick-up settings, refer to the image below for the exact option.

If you want to ask anything elserl relayed to game, don't hesitate and just ask here 😉

[meager pumice]

Yes thanks alot Bear i found it

[cyan citrus]

HEY GUYS DOES GFX TOOLS gives ban

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service (https://www.pubgmobile.com/terms.html) and will result in an account suspension, @vale sphinx.

[arctic thorn]

#questions My Pubg account is linked with my facebook and a week ago my facebook account was disabled. Now I cannot login my Pubg Mobile account. Is there a way you can help me recover my PUBG Mobile account?

[hearty temple]

When does this event start, Egyptian time, and will it be popular with tomatoes or not?
@cyan citrus

[timid linden]

https://docs.google.com/spreadsheets/d/e/2PACX-1vTdjJygcMYBdqpIDAJ7XTta-KKLXhMmScUbdVTDBrr_oF9nQgBcZE5ZcXIuHf80ZZaXzppO5OrMvBVi/pubhtml?gid=0&single=true
Are these guys really authorized by tencent?

[versed egret]

Hello guys I have a question about this event. Only 200 people can buy this suit? Or more

[strong willow]

Hey i lost my account and would like to know how i can recover it

[hollow trout]

What does a berserker and a ripper look like

[ornate thistle]

This is the Rage Berserker, #news message and this is the Ripper, #news message .

[half hollow]

How can I get the content creators role?

[hollow trout]

[versed egret]

?

[regal brook]

In-game Mic not working tried everything!!!!

[regal brook]

Why won’t my Microphone work,i tried everything restarting,fixing,etc but it won’t fix(my mic works fine in other platforms)

[solar crane]

Is anyone knowledgeable about the prime plus subscription in game?

[deft cave]

What do u want to know about

[stable pawn]

hi

im emulator player and i want to get that rank named free soup but i must play at ranked solo but i cant start match at solo theres noone playing that mode

[hearty temple]

How to get tomato popularity in an easy way

[solar crane]

Hmm if its possible to have prime plus on a different account.. my friend bought prime plus for his main account, and after he canceled. He bought another subscription for another account, but the subscription went to his main account.. if that makes sense lol. I think he/she has to wait until the expire date of the previous subscription has expired right?

[deft cave]

Yo can cancel it anytime buy going in playstore subscription or by app store

[solar crane]

Yhyh he canceled it, but he said there was this expired date...

[night cloak]

How can I make an appeal or hearing with error? I am aware of my actions I just need a proper warning. 🫡

Please I am a civil pubgm member

[verbal abyss]

Where do u get this from I don’t have it

[verbal abyss]

Sorry to ask and trouble you but Could u guide me to get to that page please

[versed egret]

This event in turkey region but not available anymore

[verbal abyss]

Ouhhhh

[stray vortex]

I want to start PUBG mobile streaming on my new channel uc custom rooms want to know can I get uc from PUBG officials sponsorship?

To give viewer's

[versed egret]

🙁

[uneven cloud]

haha i got my acc by the same way, I also got support from @night cloak exact sameway so i just passed it on

https://cdn.discordapp.com/emojis/815112517721784352.webp?size=48&name=simpsmile&quality=lossless

[fallow crown]

Hello

I want an agent to talk with

[bleak anvil]

State your issue.

[odd ice]

<@&481161015728406538> any one online ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Purchasing of game accounts is a direct violation of PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms/en.html, @night cloak. If you are involved in any such unauthorized activities, only you are responsible for your loss. We cannot help you with this.

We cannot help you with this any further as you have violated the terms of service of the game, @night cloak. Please refrain from mentioning about such activities here or you may be permanently suspended from this server.

[odd ice]

@cyan citrus

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @odd ice. Remember to read through #faq before asking questions in the support channels.

[odd ice]

I’m afraid that my reports don’t go inaccurate

@light trout

[rough pivot]

Bruhhh ping always hight in game

My net if very good and stable

Ms before: 24-40
Now 100-200+

Pubg always have problem

If pubg no fix im going to delete the game

[cloud solstice]

What event is “fool blessings “ Ultimate AUG?

[cyan citrus]

It is a violation of PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms/en.html. You can report such online content.

[odd ice]

Oh thank you

[warm dawn]

I have 2 step verification on so that means i recieve a code via sms to continue to get into my account. However its been a month since ive been trying to login and i cant because that is no pubg verification code coming via sms. i already tries their customer service and no luck or progress. anybody have any other help

[pastel basalt]

Is the Alan Walker cover contest postponed or cancelled? No one has given any information about it

[warm dawn]

this account real?

[gentle pollen]

No

He is a scammer

[warm dawn]

ight

[dense flower]

anyone know's how to fix this issue

[tame anvil]

try on different device, see if it fixes the problem

[dense flower]

sir i am not very rich
i have one phone only

[forest bear]

help me

[odd ice]

Security risk ? Try linking your account to two login methods

[forest bear]

it is not loging

[odd ice]

Try following the steps ?

By clicking go remove

[forest bear]

i did it

w8 a little bit plz

then

[forest bear]

I linked on FB and Email

[forest bear]

I can't get login page

[dense flower]

already linked

[sly nacelle]

عزيزي فريق Pubg، تلقيت مؤخرا رسالة مفادها "سيتم حظر حسابك لمخالفة اللوائح في
ثم يظهر أنه تم تعطيل الحساب، لكني لم أقم بأي أعمال عنف ضد إرشادات pubg ، يرجى إعادة حساب وpub الخاص بي.
الايدي : 5360751269
الاسم : ๖أحـمد
تاريخ الحظر : 25/9/2023

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating
regulations unlocks on
then it's showing account is disabled. But I had not done any violence against pubg guideline please
return my pubg account.
The name:๖أحـمد
id : 5360751269

[storm flume]

Please do not use languages other than English, @sly nacelle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint(s) 2.12 in #faq for further information, @sly nacelle.

[neon orchid]

51384542417 swindler and fraudster, his son replenished his balance through fanpay and he deceived him, cheated him, I will provide all the screenshots of the deception, shame on such players

[arctic thorn]

My Pubg account is linked with my facebook and a week ago my facebook account was disabled. Now I cannot login my Pubg Mobile account. Is there a way you can help me recover my PUBG Mobile account? #questions

[forest bone]

If we can't talk off topic in #pubg-mobile , can we talk about pubg in #chat ?

[chilly spade]

Yes and kindly use #discord next time for server-related questions.

[forest bone]

Sure if I am not timed out in it

[verbal abyss]

Hi what time will the iPhone 15 update for 90 fps on 28th be available

[forest bone]

I am timed out in #discord and #pubg-mobile

[chilly spade]

It will slowly roll out and will be rolled out to everyone during 28th of September.

[verbal abyss]

Oke

[halcyon bloom]

Press go remove and then if that doesn’t work do a repair

[forest bear]

game

?

Thank u i'll see tomorrow

Now going to sleep

[warm dawn]

bro cant nobody help?

[rancid mountain]

Are there any instructions here on how to file a claim with customer service?

[storm vector]

Can i play solo in discord events ?

[chilly spade]

Unfortunately, no.

Not in this one atleast, but there will be more events soon, EVERY MONTH.

[cloud solstice]

Are there any good bike race WOW maps? 🛵

[arctic thorn]

My Pubg account is linked with my facebook and a week ago my facebook account was disabled. Now I cannot login my Pubg Mobile account. Is there a way you can help me recover my PUBG Mobile account? #questions

[cloud fable]

@lime juniper @cyan citrus @celest shadow sir/mam i have a question if a link in a video description which is not valid and not have any relationship with id buy sell config hack then still can it be reported and can the ch@nel get termin@tion #questions

[cyan citrus]

The online content is removed for violating PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms/en.html, @cloud fable.

[storm flume]

Please contact the customer service for further assistance, @arctic thorn. Refer to subpoint 5.4 in #faq for further information.

[odd cave]

I think it’s a bug

[cyan citrus]

You may ask other players in the #pubg-mobile chat.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @rancid mountain.

[vivid geyser]

Yall

[cyan citrus]

Does it happen all the time?

[undone dust]

Bro, I'm just asking if someone jokingly talked about hacks with another player, will he get banned for this?
( in the game )
I understand that in chat, the word "hack" is often replaced with asterisks (****), but I would like to know what happens when the word "hack" is detected in a conversation through a microphone, especially when multiple people are involved.

[slate flame]

I haven't logged in for a long time, and I just saw an email like this

[glass wraith]

Is there a new pubg mobile fool set colaboration incoming?

[slate flame]

@static sleet Where can I get customer service for cases like this?

[past delta]

My account has been hacked, and when they were silent, they hit me with a barbot. I want someone to answer me. I spent 300 dollars on my account.

[bleak anvil]

Contact the customer service in-game for further assistance in this regard.

[versed egret]

Can i change region before 180 days?

[clear spindle]

No.

[sterile monolith]

Ez

[dusky relic]

good afternoon, who can I contact for help in getting my account back?

[drowsy canyon]

@cyan citrus

[odd cave]

Every time i entered to settings

[dusky relic]

Hello, is there any way I can find out about the status of the solution to my problem? The support contacted me and asked me to wait, three hours passed and it seems to me that they forgot about me 😦

[rough nebula]

Looking for somebody to support

[nimble forum]

I want to report a youtube channel can any mod help me

[bleak anvil]

If they are violating PUBG MOBILE's Terms of Service, you can report them at https://pubgmobile.live/report.

[drowsy canyon]

@cyan citrus @celest shadow why these gus can openly promote id buy sell

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @drowsy canyon.

[drowsy canyon]

@storm flume ok

[topaz acorn]

Hi, i've been playing pubg mobile for a while and i'm now downloading the battlegrounds one on my pc, you can't connect your mobile account to get your past achievements etc right?

[chilly spade]

Are you downloading PUBG MOBILE or PUBG?

[topaz acorn]

@chilly spade pubg

[chilly spade]

No, you can't connect your mobile account.

[topaz acorn]

okay i just wanted to be sure, thanks! 🙂

[drowsy canyon]

@lime juniper @light trout #questions if you receive a response from #copyright and you have proof that the response is wrong and not verified that what we do please reply ❤️

[buoyant roost]

Hello if anyone can answer my question that would be great. My question is when I check through profile it shows that I have only played 132 matches and when I check through my friends list they also have low amount of matches played. I have played the game for 4 years I should have 3000~ matches played. Does anyone know why this is the case?

[cyan citrus]

If you have already received a response by Tencent in #copyright, and if your appeal was rejected, your only option is to create a new channel abide by PUBG MOBILE's terms of service. Please refrain from repeatedly asking questions related to copyright strikes in other channels or we will be forced to mute you.

[drowsy canyon]

How to appeal??

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @drowsy canyon. We may otherwise have to mute you.

[drowsy canyon]

@storm flume Ok👍

[mellow burrow]

"how many chicken popularity can you send per day before it reaches the limit?"

[cyan citrus]

There are different types of Chicken popularity (Like, Heart, Grilled), @mellow burrow. Which one are you referring to?

[mellow burrow]

All

[cyan citrus]

We will try to get a confirmation regarding this and get back to you later, @mellow burrow.

[mellow burrow]

ok

[rotund crystal]

@lime juniper

My account got hacked

I still have access

What do I do

Please help

It was done 1 month ago but I was unaware

@lime juniper

Can someone please help

[clear spindle]

You can contact the in-game customer service.

[rotund crystal]

Bro it doesn't work

It is so unhelpful

automated response

[clear spindle]

The only option is through the in-game and it is helpful if you've provided the accurate information.

[stable pawn]

hi

i changed my server by mistake to middle east

and now i cant play pubg

matches doesnt start

i dont want to wait 7 days please help me

[clear spindle]

Nothing can be done other than to wait for 7 days, @stable pawn.

[stable pawn]

come on dude

i need to be ace

[clear spindle]

All you can do is wait.

[stable pawn]

i cant wait i have university exam you know i must do it in a week :/

[stable pawn]

and why did i went from diamond to bronze?

[jade cypress]

Because its new server, your rank on new server is being reset

[peak grove]

@cyan citrus They still can’t hear me.

[cyan citrus]

As you have responded almost after a week, did your issue get resolved before, @peak grove?

[peak grove]

Nope.

Sorry, just took a break.

[cyan citrus]

If you can illustrate the issue you have encountered through a video recording, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[peak grove]

uh

[cyan citrus]

You will still need to wait patiently until you can change your server after the cool-down period. We unfortunately cannot help you with this.

[cyan citrus]

No, @stone ermine. You will be returned to your original server after leaving the custom room. You can only change your server through your Account settings of the game.

You're welcome!

[ruby wigeon]

Hello, my phone broke and i cant get in my facebook / twitter (it had number link)

Are there any more ways to recover my account? No matter the documents i send, i cant recover both links.

Im pretty sure my account is deactivated becouse of facebook support.

[pastel basalt]

Is the Alan Walker cover contest postponed or cancelled? No one has given any information about it

[rancid mountain]

Which one does my friend choose for an account that was hacked?

@cyan citrus

[cyan citrus]

Your friend may select Third-Party Platform Login Issue and then Account Recovery option, @rancid mountain.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Try to perform a routine repair of the game from login menu and try again, @night cloak. Let us know if the issue still persists.

For how long you have been facing this issue, @night cloak?

Got it! Please submit a report of this issue through #996546243859853424 in compliance with the channel's guidelines, @night cloak.

You're welcome, @night cloak!

[grim eagle]

@cyan citrus Hello after the update iphone 15 pro max did get 90fps but its still lagging

[stable pawn]

Will i get diamond back when i go back to europe

[stable pawn]

Ok thanks im going to delete that game because i cant even play unranked

[oak bolt]

How many material is in x suit material pack?

[grim eagle]

Its 90 fps but the phone is just so laggy with pubg

Im using the 14 pro max and its good

15 is lagging

[cyan citrus]

Please try to perform a routine repair of the game and turn off guided access and recording and see if it helps, @grim eagle. Also, make sure that your device is under optimal temperature.

[bold imp]

Map design code

[grim eagle]

I tried everything its still lagging

[rancid mountain]

@cyan citrus under “ Single Purchase UC amount “ on the claim, do we put the $ or the amount of UC?

[cyan citrus]

Share a screenshot of the question you are referring to.

[meager pumice]

Do i get guaranted reward if i open 30 times?@cyan citrus

[rancid mountain]

Is this correct?

[meager pumice]

@rancid mountain idk whats this at all

[rancid mountain]

I’m asking @cyan citrus

Anything Quen?

[cyan citrus]

It should be the purchase amount of UC, @rancid mountain.

[cyan citrus]

It will increase your Wish Level's Odds. Wish Level increases as more crates are opened. The higher the Wish level, the higher the chance of getting the Wish item. It is still not guaranteed.

Please continue with the in-game customer service and do not share the information associated with your account here, @rancid mountain.

[red frigate]

How i get invitation code to became creator

[cyan citrus]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response within 30 days if your application is approved, @red frigate.

[flint cloak]

My PUBG Mobile account was stolen and I want it back

[storm flume]

Please contact the customer service for further assistance, @flint cloak. Refer to subpoint 5.4 in #faq for further information.

[meager pumice]

Alr thanks man

[cyan citrus]

You're welcome, @meager pumice!

[hoary pebble]

Hello everyone have a good night guys do we have any active admin or moderators here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hoary pebble. Remember to read through #faq before asking questions in the support channels.

[hoary pebble]

My question is my 2nd account is hacked by someone and i have all everything (proof of my account) i already try to teach customer service by they are not replying me by email aşso i tried to reach by in-game support its also same no one is here to help me so how can get support from pubgmobile?

[meager pumice]

@hoary pebble how you got hacked actually?

Fishing link or?

[buoyant roost]

Hi guys one question I havent played pubg over a year but when I log in now it doesnt work. It was the email i use to play pubgm on. Can it still be recovered? I just wanna play pubgm again 😰

[tacit ibex]

My pubg consumes too much internet when im in lobby them i get a message saying resource corrupted please try again later how to fix this?

[native anvil]

If your PUBG MOBILE account has been lost or compromised, please use the following steps to recover it. Your request will be approved only if you answer the questions accurately and correctly.

[native anvil]

Could you please share a screenshot of the error you are getting when trying to log in?

[native anvil]

You will need to disable automatic downloads for Wi-Fi and Cellular Network.

Please share it in #1092983473901412382 and #media. This channel is only for support queries.

[digital apex]

OK

[cyan citrus]

You should be able to send it to 50 different players before it reaches the limit.

[violet wagon]

Since I created my account, it has been Japan, and now I want to change the country to Saudi Arabia, but I cannot. The button to change the country does not appear for me, so I ask for your help and change it to Saudi Arabia.

[violet wagon]

…

[quaint dragon]

Can someone explain this

The one with a circle

[heavy vortex]

these options never work and never have worked for seasons.
also theyre talking about the bug that i used to have starting from 2 seasons ago which also they never fixed

[mellow burrow]

Whats this?

[mellow burrow]

It took a time but worked now… i think there was some delay.

[stable kraken]

how i can know restriction reason of my account , 7 day restriction , no reset od ranking

[stable kraken]

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @stable kraken. Refer to subpoint 5.4 in #faq for further information.

[stable kraken]

Okey 🌹

[quaint dragon]

Anyone

[delicate jungle]

Hello. I also have a problem with a pubg mobile account. can someone from the moderators help me?

[native anvil]

Could you please provide more details about the specific problem you are having?

[native anvil]

Log in to your PUBG MOBILE account using email instead of Facebook.

[buoyant roost]

Guys why does it show my matches played is very low

[native anvil]

I have just visited your profile, and it shows that you have played 6019 matches. You can try to perform a routine repair of the game from the login menu and let us know if that helps.

[storm flume]

Please do not use languages other than English, @proper dew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[buoyant roost]

Ok thanks

[native anvil]

You're welcome!

[buoyant roost]

I tried performing a routine repair but it still shows the same result

[native anvil]

Please try to do the same thing with other accounts to see if this is an issue with your account or a bug in the game. Visit the profile of any other account and see if the statistics are correct or if the number of matches is low.

[rough pivot]

How to fix hight ping? Dont say your internet not stable bcz my internet if 1000000% good

Always ping get hight when i fight or push and also the game start lagging