#questions
1 messages · Page 88 of 1
Please change your game language to English and share another screenshot, @twin yew.
ok
Could you please share a screenshot of the response from the customer service?
It says 3 months. It's been 3 months.
It says 3 to 6 months. The maximum wait is 6 months.
Dear pubg mobile team
Me and my team participated in the talent championship and we didn't understand most things about the competition what time will it be?
If you have already submitted a claim that was approved by the customer service, you may not be able send another request through the account recovery tool until 3-6 months. Feel free to contact the in-game customer service for further questions in this regard.
My account was hacked and I have to wait 3 more months to recover it 😦
Yeah
I wrote to pubg mobile service mail I hope they will fix it
Ido but it don’t sent me any code
Please navigate to the bottom-right section of the game and Select All-Talent Championship. After that, select All-Talent Championship interface and tap on Schedule at the left side of the screen. You will be able to find the schedule of all the matches there.
If your request was approved before, you will be able to log into your account through the email that you provided to the customer service when you used the account recovery tool.
service@pubgmobile.com this is service mail
?
Yes, @twin yew. This is the email for the customer service.
i used to delete a twitter before now i need to recover my account
on May 17
You may have obtained these voice packs through the Fun Trivia event by answering different questions. You can obtain the complete voice packs through the Dragon Ball Super Discovery event.
Please contact the customer service for further assistance, @twin yew. Refer to subpoint 5.4 in #faq for further information.
What is the headset and the device you are using?
We provide community support only for the global version of PUBG MOBILE.
Could you please provide a video recording of the issue in this post: https://discord.com/channels/393088095840370689/1130694365342355559?
Kyrgyzstan
But i sent the link to a friend in Pakistan same problem
From where did you try to open the link, @frigid crow?
Country?
Kyrgyzstan
I mean are you trying to open the link from inside the game or somewhere else, @frigid crow?
Please do what is is mentioned in that notice or contact the in-game customer service for further assistance with this issue, @eager wing.
Please contact the customer service for further assistance, @eager wing. Refer to subpoint 5.4 in #faq for further information.
Hello
Hello! How may we help you, @agile cloud?
Sorry to bother you but I'd like to ask you if the game is compatible on controllers
It is not, @agile cloud. Please play the game normally using the normal touch functions.
Oh,ok.Thanks
You're welcome!
I can’t see dolby atmos on my settings
How to enable it? @cyan citrus
My device is iPad Pro 2021 11” (M1)
Headphones: Sony XM5
From where did you take this screenshot, @karmic oak?
PUBGM official video on YouTube
Want to know how new sound technology is supercharging Arena Mode?
Watch this message from our friends over at Dolby to explain how our partnership has integrated Dolby Atmos to level up your gameplay.
Download PUBG MOBILE now: https://pubgmobile.live/DOLBY
#PUBGMOBILE
#DOLBYATMOS
#ARENAMODE
For more information, pubgmobile.com
📱DOWNLOAD PU...
Were the settings available for you before, @karmic oak?
No, but I heard some people have it. Didn’t see their screenshots though.
Please refer to the responses from our community manager in this post, @karmic oak: https://discord.com/channels/393088095840370689/1090603557448855624.
Aha okay.. too bad. Thnx @cyan citrus
You're welcome, @karmic oak!
Hello
I have a question:
Will there be any discount coupons for buying RP?
Yes from inside game
Is 3d model necessary for pdp contest or it can be a png?
.
I'm facing a problem, which is that I can't find my identifier between these identifiers, even though I was informed about such a person, and it was indicated in the Discord, as you told me
I register for the tournament and then my email got changed in my pubg id and then my account got
Please try to perform a routine repair of the game from the login menu. If the issue persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.
You will receive an in-game mail within 30 business days if you are among the selected players. Please wait patiently.
help
Bruh I wait 30 days
That means you're not selected.
Hey can anyone please help me, my id got hacked and he linked his email and now I’m not able to do anything still I have my Apple ID linked to it but he keeps login in to my game randomly I have already raised a complaint in ingame support. Any resolutions? Any ideas what to do, would really appreciate it. Thanks
Discord mods or anyone here is not affiliated with in game things, mostly. You can try again applying at a later time @untold ermine
hello, i need help because my account was hacked and i can't log in
he deleted my e-mail and adedd his nummber to my e-mail and when i try to go with tiwitter is doesn't work either my i account id is 523927612
I want you to take away my email, facebook and number
Hello, will discount coupons appear in this RP season (A2)?
You can try changing your credentials from your Apple ID (password) and see if it makes any difference once you log in game.
The customer service is the only one that can help you with account related issues.
Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.
Have you checked in your Inventory if there are any coupons available?
Please contact the customer service in game for further assistance assistance.
What should I do there now, I can't write there
bros got game guardian 🤣
Now I don't any of these coupons
Only that you can see on a picture
@lime juniper Please open private messages for me🙃
Yes, here are the names of the winners
Have you tried checking if you can redeem them via Events?
I've checked out my post, special events and RP events. I didn't find'em
is it possible if I can get my account back after someone hacked it and switched to BGMI
Anyone able to answer ?
hello pubg my account in pubg has been declared unfair please check uid:5668589463
Please refer to the private message from @polar marsh for further information, @steel turret.
We provide community support only for the global English version of PUBG MOBILE here, @peak cypress.
Any mods online?
I pre-ordered the elite pass plus RP, if I remember correctly we were supposed to get the glider for free when you pre-order. I pre-ordered it and don’t have it in my inventory.
Like last season I pre-ordered and got the dinosaur skin for free.
hey, I have a question regarding the purchase rewards system, if I were to get the backpack, will I have to purchase 600 uc in total making up for the previous stages or will I have to individually purchase each stage of uc adding up to 960 uc?
No, I am looking for a payout manager for various pubg mobile challenges such as wow challenges or tik tok event
I don't understand the daily Task in Battle Royale with regeneration 100 Armor.. I taught I had it done many times, but it didn't count. Do I need to have a Lvl4 Armor and then let damage it to all down to fully recover the 100%?
For elite pass plus, it's permanent. For 720 uc rp it's time limited (15d)
Please contact the customer service for further assistance, @karmic oak. Refer to subpoint 5.4 in #faq for further information.
Pre-order perks.. maybe you didnt get me
Already did the pre order purchase of elite pass plus RP, said it was gonna give free glider skin. Now it shows for 900 uc 
Is there going to be a title higher than inspection major in the future? i mean an investigator title, such as an ultimate one.
Can my account get hacked if I share my pubg mobile id and pubg mobile username on a social media post?
You can get hacked at any time, but as long as you have security measures in place you should be fine
What security measures?
Link your phone number, email, 2 social media’s, have strong passwords, enable 2 factor authentication on everything if you can
Don’t share your email and password to anyone
Etc etc
You're talking generally right? Coz we can only link 1 social media to pubgm?
Oh nvm u said everything
Mb didn't read everything you said
Is having just a Google play games account linked to pubgm fine though? Just asking
enable 2 factor authentication on your social media account which you linked your pubgm acc with is enough for security, yet try not to share your acc username of your pubgm account anyway, just for better comfort. @odd sparrow
anyway linking more than one method to your pubgm account won't be useful when your account get hacked cause the person is in your accoun't already.
most welcome.
Yeah I figured, Google turned on 2fa for everyone by default so 2fa was automatically enabled for me since 30 Oct 2022
Yeah I have already done that but he has 3rd link which is email so I’m not able to do anything
Guys does someone have iPad sensitivity for pro
Cuz my sensitivity bad on 2.7 update
Make your own that is the best way
How
Like try to spray in training ground and adjust your sensitivity
There are tutorials on YouTube you can check that out
Ok thx
Who can help me with recovery a pubg account??
Unfortunately we cannot help you any further. Please contact the customer support and wait for their response.
Please contact the customer service for further assistance, @iron needle. Refer to subpoint 5.4 in #faq for further information.
What channel do I use to find people for RP team?
You may use #1092960389219766342 to look for other PUBG MOBILE players to perform in-game activities with, @hybrid chasm.
when do u get your prizes in the weekly matches?
If you have not received the aforementioned prizes within 30 days, please contact any available moderator.
If the above is already true, we will look into it for you.
You should create a forum post for this in our #996458713126797405 channel.
How to complete dragon ball trial?
Am looking for someone to rank with anyone down?
The Dragon Ball Trial can be triggered after winning 7 consecutive matches in the themed game mode.
You may find other players to perform in-game activities with in the #1092960389219766342 channel.
If a team member leaves during a game, you report it. Then, other than the decrease in favorability, are there any other changes?
The other player can have penalties set on their account depending on the severity.
This would result in a possible temporary matchmaking ban if they repeatedly do it.
There are other setbacks if your merit gets too low as well.
Tnx
You're welcome, @ornate iron!
Please do not use languages other than English, @long fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
My account hacked how i can recover it?
Please contact the customer service for further assistance, @somber monolith. Refer to subpoint 5.4 in #faq for further information.
Hello, when I want to log into my account via mail and a code (not a password), it says to me: "Limit exceeded. Please try again later." what should I do?
This might happen when you request for the verification code multiple times, @dull vigil. Please try again at another time or try again after 24 hours.
Hi @everyone how long does it take?
Please try it again sometime later.
Hello! How can we help you?
Someone stole my accoun and I request order to restore it
But I need help to restore it soon by worker who cheking now of details
Please contact the customer service for account related issues. You may refer to subpoint 5.4 in #faq.
How do you get the revive teammate option in the new Erangle Event?
I've only gotten it once out of like 20 matches
Could you please elaborate?
I've played 20 classic matches and in the new Erangle dragon ball z event once you collect these 7 golden orbs you can go a spawn/call in a dragon which gives you an option of 3 like wishes I guess you can call them or abilities
I'm trying to figure out how to get the revive teammate wish because basically everytime I've gotten these options
- Strengthen the kamahama blue beam thing
- Revive teammates and take meds quicker
- Max ki
newbie question, what's the use of silver coins?
You can use them to send popularity, redeem skins, outfits and many more in shop ---> redeem.
The second option is for the revive/recall.
It's not the same everytime
Hello there! Does it say how to do this in the help section at the top left with the question mark?
Will get back to you later.
Is this a bug
Im using the Enigmatic Nomad parachute and my friends has parachutes but I cant see mine
The options are same evrytime, dear.
Select the revive teammates and meds quicker option.
Yes
How can I check the total amount of UC I spend
huh? where did you found that spin in what event?
How
@static sleet bro plz tell me how can I get more spin
Can you share a screenshot of the help section by tapping on the question mark?
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hasty bluff. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.
It appears from the event rules that you will need to wait 24 hours to receive another draw.
That's mean 1day=1spin
Hey there! Just wanted to sate your curiosity that this event is exclusive to Brazil only.
Is there not a way to get more spin
You may reread the help section with part 5, this is where it says that all participating users receive 1 spin a day.
.
Ok I am sorry becz I don't know how to read this language
One moment
Is there a chance to bring this event in pk region
And return of bonous challenge region
There is not a chance, it is listed to be exclusive only to Brazil.
However you can make a #996458713126797405 post if you wish for this to happen.
Ok thanks for your coperat
Would you be able to explain what you mean by bonus challenge region?
I will get back to you on this.
Okie thanks
Uc rebate wala event kab aya ga @green agate
Yes it was a event in matches that players can play and earn uc
It seems that unfortunately we have no information regarding the chance of "bonus challenge" being reopened for specific regions.
Please do not use languages other than English, . You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hi. My old account, that i have from season 2 was banned like 1 year ago, stolen and linked with another twitter or something, i don't know. I have my email linked, i got reciepts of thoundsand of UC that i have buyed to prove that its mine. It is possibile after so much time to get unbanned if i make a request or something?
Hi may i know whether the button where u place a statue after winning a match is possible to be moved? Its always blocked by my peek. in the control settings i also dont see that button as well
@green agate
You would have to contact the in-game customer service for this, but yes, it is possible to get unbanned.
Ayoooo!!!
Thats good news
And should i contact support from the banned account or the new one i have now?
I don t really know how this works
Assuming that the banned account isn't available, you would need to see if they will accept the appeal from a new account.
Yes because i can t do anything to create a ticket from the banned one, just "file claim" thing
So i think from the new one
it should work
I am trying to redeem a code and I get the error message "Redemption code is redeemed by someone else". I didn't use it and no one has access to it, what happened? Is it possible to check who used it and when?
It doesnt give me aswell back then it was a level 35 / 50 reward
Is this a bug??
No parachute
@green agate Sorry for ping again, it should also work if i sent them an email, or i better try with in game customer support?
hi can i ask a question
Their email isn't for account issues. Contact them from inside of the game.
Hey there, how can I help?
Contact the in-game customer service for this, we unfortunately wouldn't be able to access that type of information.
i had an account about 2 years ago which someone hacked into and switched it from global version to BGMI
is it possible to recover that account ?
Unfortunately no, it is not possible to switch from BGMI back to PUBG MOBILE.
Cant you revive teamates again using shenron smh?
You can, choose the option revive teammates and use meds quicker to revive.
There is no option now like that why?
Could you share a screenshot?
Any news?
oh so i can never get that account back even if i have proof of the UC that I bought etc?
It is physically impossible to transfer an account from BGMI back to PUBG MOBILE. From what I can tell you.
so that hacker gets a free account thats nice
It will take me some time, many apologies.
anyways thanks for the info
When i see shenron again ok
u can revive but it doesnt appear all the time
Sure, take your time.
Just report him to the game and see the results in few days
It was levitating powerball which you get through special crates or on special buildings.
Still, you will be updated through ingame mail on this.
Yep just wait for result that will eventually u will receive by mail
You will be updated through your in-game mail dw.
Death replay can also be different from real time combat so that might also be issue but anyways, wait for response.
You may use #pubg-mobile for conversation.
You may use #pubg-mobile for conversations related to PUBGM. You can send image in #media but make sure its PUBGM media only channel.
This channel is for support related to the game only so please dont chat here.
whats suspicious? he has 6 matches played with 20 eliminations and kd 3.3. i dont understand?
@green agate Can you check PM? Thanks.
@mortal apex can you please tell me what to do regarding my hacked id because I have already filled a complain but still no response from them. Would really appreciate if you can help me….
Discord community moderators are not affiliated with customer support, you might have to wait for the response as that is the only solution rn.
I sent PUbg a customer support ticket and the system said i will get an response in 72h on email. But on which email? Thats the question.
The email attached to your account.
If it has already been 72h you will need to contact them again.
In the ticket i told them the email for the account that was banned.
No, its been 5 mins. But just asking
I totally understand but my id cost thousands of dollar and I can’t just let that go moreover it has already been 2days since I have contacted them but no reply
Our Moderation Team is not able to solve physical account issues.
Can you tell me where I can contact them? Apart from in game support
Please
Only the in-game customer service can solve this.
Their email is not for account issues.
So their is no hope that my account will get recovered.
You will need to contact them regarding your issue.
it is
I have tried 4 times still on same page.
His ms was high I believe
Groza has a bad spray withouth using scopes its a groza skill issue
The last part before you were killed was just pure lag
Thats worst time my stats before hitting 15 matches, 4 wins 3.2k/d and 11 top 10
can somebody tell me if I could make a bug report form outa this, Ill make a video if yall agree?
the parachute I'm using isnt showing (Enigmatic Nomad Parachute)
but my friends has theirs shown
Is that an issue you encountered on a regular basis? Do you have the parachute finish downloaded in-game?
twice in a row
Can u transfer uc to another account
Try repairing and let us know here if it fixes it.
You can't transfer but you can purchase UC for someone else's account through Midas Buy.
I dont wanna download them again
Its my second time redownloading the game
files took like 9 hours to download
Was it fixed after reinstalling?
You can purchase UC for another account via PUBG MOBILE Pay.
nope
You have the skin dowloaded?
wth that exists
all of them
Please try a routine repair of the game from the Login Menu. If that does not solve the issue you are encountering, submit a report through #996546243859853424 channel in compliance with the channel's pinned regulations.
alrighty thankss
Routine repair.
does it removes the ingame files?
Yes.
I might not do that...
im sick of the time my phone spent on idle just tryna download them files
QUESTION
Do i need to make a design of pdp firearm according to the design template or i can just make a single image with designed weapon
Like this
Is this like the perk to get a chance to win up to 3000 uc when you havent played for a week and get a free rename card thingy or is it just purely 120 uc ?
Or like this
im guessing it chances as it says "up to"
The routine repair option will only remove the update files that you will need to download again after restarting the game.
which ones are the update files
From where did you take this screenshot?
so it woulnt delete the skins files and otehr essential stuff for gameplay like maps?
Solve my issue?
screenshot was from here
No, it won't if you only use the Routine Repair option.
alrighty thank you very much for your clarification
Like this.
Wait
According to web, the templates should br in the detailed guide which you can see below in the ss.
Let me know if you are able to find, read rule 1 for info. @frigid crow
I am trying to enable secondary verification via my mobile number but I am receiving verification code on WhatsApp from a Number named Cltd. Usually we get verification codes direct on sim card and not on WhatsApp.
Some companies use online sms sending apps to make it easier for you to get the code, check if the code works and enable the verification. There is no need to worry about it.
If i reach 4.2k pts in tpp squad will i get conqueror?
Its confusing
ill reach conq without reaching ace dom itsef lmao?
because i saw a middle east player already reached conq 2
with 4,3k pts
As this is only a second day of the season, the total rank points required to obtain Conqueror would be less, @mellow burrow. The rank points required to obtain Conqueror rank might increase as the time passes. You can check the minimum points required to obtain the Conqueror rank from time to time by tapping on your current tier icon in the Season menu of the game.
Ok lets say i reached conqueror after like few days with a points amount of 4.6k will i reach conq without hitting ace dom itself?
also do i get anything like the title and conq frame if i reach it in that time?
We cannot tell you for sure, @mellow burrow. The Conqueror rank cannot be obtained on certain rank points. The rank points required to obtain Conqueror might change over time as more players will try to get higher rank points. However, as mentioned previously, you can check the minimum points required to obtain the Conqueror rank from time to time by tapping on your current tier icon in the Season menu of the game.
Why? I been waiting 10-15 hours?
Alright!
Im facing this problem
If you can download the empty template and give to me here maybe i would be grateful
Regarding the rewards, you can obtain Conqueror Avatar Frame, Conqueror Name Tag, Conqueror Title, Season Tokens x1200, and Conqueror exclusion team=up special effect. You can obtain these rewards after you have obtained the Conqueror rank.
I have already answered you regarding this, @frigid crow: #questions message.
Last question, if i somehow reached conqueror and then after few days. The average points increased and i wasnt in the top 500 will i lose my rewards or will i have a downfall or something by any chance?
Wdym?
Like come out of ranking?
You just need to get conq after the reset
After you get that you can play 5 matches to get the frame and you will still get the rewards
No need to maintain conq
@cyan citrus may you answerer please?
Yes you will hit conq without hitting ace dom but you will get the rewards of ace dom
As well as conq rewards
oh ok
If you don’t get conq before that then no rewards for that things
No, you will not lose your rewards after you have collected the rewards one time. As a side note, you will need to complete 5 matches in the Conqueror rank to receive the Conqueror Avatar Frame. Other rewards are season rewards that you will receive in start of the next season based on the highest rank you reached in your previous season. Even if you lose the Conqueror rank, you will still receive the season rewards.
You just need to touch it for one day
This might happen when you request for the verification codes multiple times. Please try again at another time or try again after 24 hours.
You can gift certain items like outfits, headgears, helmets and others by navigating to the game shop and select Outfits option, @night cloak. After that, you can select an item and check if it has an option to gift it to someone. You will also need to meet the following requirements to gift these items to your friends:
-
Be friends for more than 72 hours
-
Synergy must be above 20
-
Character level must be greater than 10.
I think he means like from inventory
ye
Where did buga go
It was not explicitly stated, @quick wadi.
Om tryna update my report file
Where did bugs goo???

Why does my threads on bugs keeps disappearing bruh
It is not possible to send items from your inventory to another account, but you can gift certain items by navigating to the shop.
ik
Please try to restart your Discord application and check if it has any updates in your Play/App Store.
Is this camping spot illegal?
Hehehehehehe
(I still havent tried the routine repair)
This was before the last 2 games ive had and the last game before parachutes broke twice
You can share your closet with friends in team by purchasing prime plus.
No, its not.
Try email login.
@chilly spade hey could you check pm
You should state your query here.
Oh so
I sent a ticket in game
to customer service
you know
Regarding an account, and the ticket is sent from a new one, no linked email adress on it. When i press "send" the ticket, they said i will get a response within 72h on my email. But which email, if i dont have any connected with the account ?
The email you've given.
Yes, you will get a response on that email.
Tried several times, but I am not receiving the Verification Code
i am trying to get into metro royal but my phone number wont verify
registered the email. here though https://accounts.krafton.com/
You have to type the email your PUBGM account is linked with, not your Krafton account.
Thats another thing
Yes exactly as Bear said
You have to register/link the email in game,
I would like to more know about this.
the minimum req for reaching conq is 4.2k at the moment as i know it will increase day by day due to other rank pushers.
i would like to know why is the 100th player is conqueror since he reached 4.2k+
but some players who are above the requirements are still stuck at ace… basically 4.2k pts = ace 1.
so if they reach ace 1 they should technically be conqueror as the minimum requirements stated.
so kindly elaborate this, i wouldnt wanna grind so much just for ace or something yk.
These players should have reached the Ace rank after the Conqueror tier was updated today. The Conqueror tier is updated every day at 00:20 UTC, @mellow burrow.
So do you mean if i get 4.2k pts will i be able to get conq?
or will it be ace for me too?
i know it will increase but yea
It will be Ace until the Conqueror tier is updated and if you are among top 500 players in your server, you will be promoted to Conqueror when it is updated, @mellow burrow.
Oh ok tysm quendi… its all cleared now!
I have no hopes in conq but ig i will give it a try.

Is this a bug?
No, all players are in the car so.
The back window
Is it okay to post like 3 bugs in a span of 2 weeks?
I might be over doing it. Im just posting pubg issues.
You're welcome and best of luck!
Yes its ok but make sure you abide channel rules.
Aight
Can someone tell me what dragon ball answers is?
You need to answer the questions yourself based on your knowledge, @lyric maple. This is what makes the trivia fun.
Idk anything about dragon ball @cyan citrus
We recommend that you try the new game modes yourself and find more about it, @lyric maple.
Why you cant just tel me
Please refer to my previous response, @lyric maple. The trivia questions should be answered on your own based on your knowledge.
Ok google cya
So basically there is a rank update everyday at 00:20 UTC if you in top 500 with whichever rank you are on you will get conqueror the ppl with ace just pushed and came here the daily rank did not reset when it will reset it will give them conqueror too
K
do i need to push 5 hours everyday to get conqueror?
No, you just need to be in top 500 in your region rank.
im currently at platinum iv can i still can push or i dont have any chance left?
Kindly state your issue.
Season has just started yesterday, you are never late for a change.
okayy im gonna start to push 18 hours a day💀
if im at ace yesterday and i get to conqueror will im be able to get the battle hardened achievement ?
i need to reach ace master tier. ace dominator tier. for the achievement.
if im ace for today. and then i already got to conqueror. will i get the achievement ?
You'll need to reach ace dom still.
Its not the same everytime, I've played over 30 games now, theres a pink/purple option where it recalls dead teammates that I've only seen once
Could you send screen shot?
yea not always it shows revive teammates one
Make sure you check it when your teammates are dead.
umm I don’t think u get it
it doesn’t always show the revive teammates button
Sometimes there are different ones
U just have to be lucky
Can anyone explain why I can’t post in the clubs like it always show too frequent actions or something
I can send an actual SS of my own game later but this is what it looks like
It's not always the same options
Through 20 games and most of them even getting the 7 orbs twice meaning I can get a wish twice I've only ever gotten the recall teammate and strengthen throwables twice
Were your teammates dead at the time?
Hi, please tell me what should I do if I can't log in to my account using any of the login methods?
Contact customer support via in game icon.
Thanks
oh okay
Could you try to summon Shenron after your teammates are eliminated and have zero recalls left and check if you have the Revive Teammates wish? Please also make sure to record a video of this instance.
sure in a bit I'll reply to this message with it
I can have a moderotor
can you tell me why copyright server is closed?
Can someone help with this I don’t know what happen. I was in a 7 minute 2v1 and I think they thought I was cheating or something or like pubg thought I was teaming
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @valid jewel.
Please contact the customer service for further assistance, @raven oriole. Refer to subpoint 5.4 in #faq for further information.
Please refer to subpoint(s) 2.12 in #faq for further information, @fallow estuary.
It will be opened in due time after the community manager has dealt with some matters. Please wait patiently in the meantime.
automated response no help provided
anyone here who encountered this issue and solved it?
Can i provide you the link here
Brother
You will need to use the Contact Us option and record your issue through the available options. After that, you will need to wait patiently until you will receive a response from a customer service representative.
up to the mods you can always dm me it
done already bro i have the brains to do the basic steps
But i will not get any uc thu
😢
But let me do that
Please share a screenshot of the options you used.
in a scrim rn will do once done
I can't dm u brothe
Won't let me
Here is that accounts
Have a look
Selling oubg account publicly
not looking for accounts
Refer to this response, @valid jewel.
Thanks for your information
can you answer me in private messages
@cyan citrus i really need help(
Please state your issue here, @shadow sinew.
State it.
What are the chances to get unbanned after my account was stolen and banned by someone else? I got all account info, details, emails, payments reciepts.
Aleardy sent ticket, email, but just curious.
There is no guarantee of it at all but you can try stating all the situation to the customer representive (including required data) and see if that helps.
Note- Account safety is all player's responsibility as game offers multiple ways to secure and recover your account.
Hey, when ever i try purchase some uc on my account, it says that "this transaction has a security risk and has been cancel, please contact customer service for any inquiries" i cant buy no subscription or anything, plus im actually from turkiey but I'm getting this , think its unauthorized seller or account being stolen but its actually my account after i updated game
I have problem anyone help me
Kindly state your query.
Do u know what my issue and how i fix it ?
Might be a security risk from bank, contact customer support or you can use Midas buy.
Not getting any player feedback after report player
Refer to my response again, @upbeat cove.
Not getting any player feedback after report player
Where i report it to customer support?
Please wait patiently, you will be updated soon on the report. Just have patience sir.
No google play balance or visa works too
Ok
Refer to #faq subpoint 5.4 on info about how to contact customer support.
This transaction has a security risk and has been canceled. Please contact Customer Service for any inquiries. Please help me how can I fix it
Might be a security risk from bank, contact customer support or you can use Midas buy.@chilly ravine
I have same issus
You fix it @upbeat cove?
Okay
Are able to assist me please know
Are you heir
@chilly spade are you here
WHEN ENTER CLUB IN PUBG ALWAYS STUCK LIKE THIS IN BLACK SCREEN IM A EMULATOR PLAYER GAMELOOP
Please use a mobile device, as some features may not be available/supported on the emulator.
This is the answer we have for you, "No option in-game to view the total amount spent, but they can view currency turnover within the last 7 days through the customer service."
I subscribed to the RP 9 months early, it wants payment this month, if I don't pay pubg, if the subscription is canceled, if I get 3 more months subscription, will the subscription continue?
I’ve seen some ytbers on the internet few hrs ago, they are saying I just need to go to the customer service and press “contact me” and fill out the blank and at the end, I need to write: “requesting to see how much UC I’ve spent in total”
Hello,
I need help
I have problem from last two season, that I can't enter the match
Only I can livik and sometimes Erangel and the rest of the maps I can't like unranked map
Is it illegal for creators to share WoW codes with other people to make them creators too?
how do i use someone elses’ controls in settings in pubg mobile
ik i have to enter a code but where do i enter it
How do I send UC to another account?
It's up in the middle of the screen. Click enter code and then enter it.
How do I send UC to another account?
I don't think you're able to do this!
You can't send UC from your account. But you can purchase for them via the official website:
Go to Settings > Customize Buttons > Customize > Layout:
Note: the code must be from the same camera control settings.
@lime juniper @green agate @celest shadow @sick shale Hello PUBG Mobile team,
Why you are not giving 60 UC RP Voucher??
I bought royal pass at last time but you are not gave me 60UC rp voucher.
So I can't buy new royal pass.I have only 300UC
But i got it for my another account
This would more than likely not be allowed, no.
Please create a forum post in our #996458713126797405 channel if there isn't one regarding this already.
I want to have some good controls that use 4 finger for iPad and have shoot in top left and zoom in top right, any YouTube channels that have some codes for me
@green agate
If you are looking for specific layout codes, it is recommended to find them on your own or ask others for their personal one.
Keep in mind that using other people's layouts can lead to dependency and make it hard to become familiar with one particular scheme.
@green agate is there a self promo
For what exactly?
for my discord im trying to get alot of members
That is not possible here.
oh ok
Hey I need help
Would you tell me about safe mood
can the achievement " wish come true " be completed out of order of level?
@night cloak
Hii any one here to help me
Even tho I'm in Canada and Canadian reigon in game it says unranked? In my case I got more wins in duo and still doesn't show me in leaderboard. ☝️
@lime juniper what does the title in #996546243859853424 mean
Why did it become ready to acknowledged
It means we noted it down and will rank it based on priority to see what to deal with first.
hey im new to this game
is there a progression system
ladder?
like in league, csgo
so every item besides guns dont have effects right
so that means no meta?
Corvette c8 is hot
I think the brand has to come to pubg and yea
Will "amazing rebates" be back? And if so when?
Ong my dude
Fr
Go to website and report it
Which website?
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @night cloak.
Why?
What are you referring to?
Please contact the customer service for further assistance, @faint ridge. Refer to subpoint 5.4 in #faq for further information.
There is a ranked system,
Bronze
Gold
And so on,
As for the meta, certain guns can have more attachments or different stats that set them apart.
Account issues would need to go to the in-game customer servive.
We are unable to provide assistance if you do not ask a question or state a problem, @woven inlet. Remember to read through #faq before asking questions in the support channels.
Not getting updated on hakkers that I reporte in feedback system security
What kind of problem?
Please contact the customer service for further assistance, @scenic bridge. Refer to subpoint 5.4 in #faq for further information.
The problem type is an error in the account recovery tool system
You will have to elaborate more.
Every five days I can recover the account
I have already asked you to have patience, you will recieve update on your report in a maximum time of week.
I will send you a video to see the problem
before and after
2023/7/16
2023/7/20
swift9182
same account
You can also look at the picture
Is there anyone to help me
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, .
You can report them through this form, @eager minnow.
Of course!
Okie
Hey @mortal apex There gonna be an amazing rebate event? Any idea?
According to Tencent team, it will be available this season.
Ugh sad
Oh this season! Okay . Would’ve been nice if we know when though. I need to max my rp but still waiting for this ugh. Last season after maxing it came out next day
What happens to unused RP points?
Date isn't decided or known yet.
They get expire and you can't redeem them next season.
No estimated date. Please keep an eye out in-game.
Hi tinytina how are you?
You may use #chat for conversation.
I contacted in-game support for my missing purchase. Was that the right thing to do?
When this car will be available for purchase?
Most of them are for purchase in the future
Its prob another car event
Speed drift
Oh i see now, its from tomorrow
What category should I choose tho?
Just pick, theres a bunch of options with descriptions telling about them
Theres all sorts of description for many problems
Just read
Where do i get cards to play bonus challenge?
From exclusive events or you can purchase it directly from the Bonus Challenge page.
Does the infection mode come out every year around Halloween?
No information regarding this. Feel free to use #996458713126797405.
Where to post your own video or shorts on this channel for promotion?
Can someone help please? Im tryna do claw and crouch wen i shoot in tdm but everytime i crouch i slide so is there an option to stop sliding
Your case will be updated when you receive a response from the customer service. You will also receive a reminder in your in-game mail. Please wait patiently in the meantime.
Yes, you can disable this feature through your game Settings > Controls > Advanced Controls and disable the option of Slide (Arena) under Features.
Thanx dude u saved me
Promotion or advertisement of external resources is a violation of the #735483472432594994. However, you can still post your PUBG MOBILE-related content such pictures, videos and fan-art in the #media channel.
You're welcome!
thanks
You're welcome, @dull willow!
You did not receive any in-game mail notification regarding your request that you submitted to the customer service, right, @dull willow?
Right
Got it! When did you submit the request, @dull willow?
Thank u
All right. In that case, you should receive a response from the customer service as soon a they have an update for you. In most cases, within 72 hours after submitting a request.
Also someones tries to scam me in private messages right now @cyan citrus
🥹
Kinda unfortunate
Could you please share a screenshot of their message and check if they are a member of this Discord server, @dull willow?
Yes, i read that too. 72hours not a big thing!
They are not
In that case, please block the user and make sure to report them directly to Discord at https://dis.gd/report, @dull willow. Please also make sure that you do not share any of your account information with them.
Yup, i will not, not that dumb 😄 Blocked anyways
Hi
There is brand new Aston Martin collaboration coming in PUBG MOBILE on July 21. Please keep an eye out in the game.
Hello! How may we help you?
woah, if pubg will unban my account i will probably try to get it 😍
I remember when i got the halloween dacia
Not remember the season tho
6 or 7
Everyday i spent 10 uc to spin then one day i got the token for it 😄
Only the matches played at Diamon 5 or higher rank will count towards the regional rankings.
@cyan citrus , lemme tell you something. The first time the M249 came into the game, upgradable skin m249, i had 11.000 uc ready to spend on it because i wanted it so much. Guess what, 11.000uc, no weapon from crate, just 2 materials 🙂
Imagine this bad luck
Then next morning got like 1800 uc again, still no weapon
Hey does reporting UC that hasnt been recieved but took money from your online wallet going to get refunded to your account or theyll just say sorry because ive read that "staff cant gift or give free uc"
in-game support ^^^
i dont think that can happen Nobi.
This is very unfortunate, but please use the #pubg-mobile channel for PUBG MOBILE-related conversations. This channel is reserved for PUBG MOBILE-related questions.
which cant happen?
If you did make a purchase and did not receive the UC, the customer service can look into the matter for you and help you accordingly. Please wait patiently and continue with them.
Try to submit a ticket to PUBG Mobile Support.
I'm just 10 uc down fro the 360 uc Royal Pass cuz stupid pubg aint giving 60 uc coupon
Yea they said 72 hours
Can i purchase tommorow's daily 25 uc pack for 0.5 usd?
while I'm having issues with purchases
Please continue with the customer service and redirect any purchase-related questions to the customer service, @vivid carbon.
wouldnt that take another 72 hours to get a response
or is there a thing that replies in an instant
Does anybody else experience this issue? I get killed every time because of this.
I'm just so confused as when I purchase UC its always instant
Yup absolutely always
we call that a "Bug drop"
As the customer service receives an enormous nunber of requests every day, a delayed response can be expected. We kindly ask you to show some patience and wait until they can get back to you.
okay
That's the reason I can't land on hot drops. Its very frustrating
try and make a #996546243859853424 report and I'll vouch for u
Ok
Indeed it is
PUBG never fixed it since
I reinstalled the game and it kinda fixed itself
Ive only experience that on the dino event
Also, today this happened
I get it in every single event since the 2nd anniversary (that's when i started playing). But never actually opened an issue about that 💀💀
Numeric User Identification
Server
Device
Operating system version
Network Type (Wi-Fi or Cellular)
Country.
@rapid bramble follow this format on your bug report so they wont have to ask you again
Ok thanks
you have to fill out the form with your information
Yes, the achievement missions for the Wish Come True achievement can be completed with or without a sequence.
HELLOW ..... MY friends ... some one stole my account . and it still bizzare how .. .... plz tell me what to start to do to get it back .... its a Hight-end account ... plz HELP <@&639889499718942720> <@&481161015728406538> <@&1117842245001957499>
Please contact the customer service for further assistance, @gloomy crow. Refer to subpoint 5.4 in #faq for further information.
ok starting ... thenx
First of all, stop pinging these respected users. that has these role they are doing their best to see on each and every report. So i suggest ask them questions without pinging them and they will come to you asap.
Whos this
anyways a question for anyone on…
according to 19 July 2023 conqueror minimum requirements was 4200
but today which is 20 July 2023 conqueror minimum req has increased by around 260 PTS
I would like to know is it gonna keep increasing like this.
because then it will be impossible for people like me and many other players.
i would like to know if theres any possibe way to keep track on how much it will increase in the future days. So it would much easier and lmk when it will slow down…. To like 50 pts increase per day.
sorry am just terrifies an shocked still cant believe that this happened . its just first time just dont know what to do
Kindly block that user. its a fake, trying to scam you.
and leading you in wrong direction and report it to discord and seek help from mod for further assistance.
yes this Krafton is contacting me but am know that he is a scammer without reading
I wanna ask what if I lost trusted device and I got 7 days safe mode on?
This is a scammer. Please block the user and report them directly to Discord at https://dis.gd/report. Also, make sur e that you do not share any of your account information with them.
I accidentally swore, I accidentally added that krafton dude
Will my account be hacked now?
This is his Discord ID 649218594101526541
Unless you didnt send him any personal info youre safe.
Yea i didnt
just block him and report as quendi said.
Im not that stupid lol
This is related to how many players are currently ranking up. The more players get to Conqueror rank from time to time, it will increase the required points to obtain the Conqueror tier.
I did block him but idk where the reporting thing is
Can you help me?
Alr ig
Where can i ask for recovery my account? 😭
Please contact the customer service for further assistance, @finite mesa. Refer to subpoint 5.4 in #faq for further information.
What did u do?
Im interested and curious how people lose their accounts
@finite mesa
This video might be helpful for you: #news message.
Top 500 ace dominator players are the conquerors. So it will be higher as they get more points
My account have my Phone number, Email, Two step verification and a password
Is that enough? And just not be stupid to fill out password scams
I learned to not share your password from roblox as I lost my account when i was young 😔
My Facebook account went hacked :p
It should be, yes. Make sure that you don't disclose your account information to anyone.
Alright
There is to many security now in pubg i got 7 days security check bzc I lost my trusted device and I login in new device
Thats why i dont use facebook 😆
Can you not switch trusted device?
Is it like a one time thing?
This is my trusted device and this is where my two step verification would be sent, If i lost this device Ill also lose my two step verification
I just login to new device without doing anything I got safe mode on for 7 days
But did you find a way to switch trusted devices?
No I didn’t
Please contact the customer service of your social media accounts and in-game customer service for further assistance with compromised or stolen accounts.
Please share a screenshot of the issue you have encountered.
yep yep ty
I got my email number Twitter but still I can’t login now for 7 days
Hey mod, Can the Google Authenticator app be connected to PUBG?
I can’t send screenshots here
If i lose my phone the robber has all the information with the authenticator app right in his doorstep
😊
No, PUBG MOBILE has its own secondary verification feature built into the game. However, you may use the Google Authenticator if you want to enable two-factor authentication for your social media accounts linked to the game.
Cool... Thanks so much
Did you know how to turn off safe mode without having trusted device
You can. Please share a screenshot of the issue you are facing.
This I got
Whats safe mode???
It’s new glaich I think so
What happens when you tap on ''Go Remove'' ?
Glitch?
Does the new upgradable ump 45 from RP has elimination effect?
Error
Bzc i don’t have trusted device now
No. This is a scammer. Please block the user and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and service@pubgmobile.com.
If you login new device it dose happened
oh
How can I help you?
Marine Evolution - UMP45 has an elimination broadcast but it does not have an elimination special effect.
@cyan citrus
Please do what mentioned in that notice, @tulip prawn.
Ok kinda disappointing...
You can go to the game login interface>[Help] to select the problem scenario.
Then, you can enter it and tap (Account Recovery] tool to add the information
for a claim.
I did. but they sent me mail and said you just wait for 7 days or remove from trusted device
@cyan citrus
Then please wait patiently until 7 days, @tulip prawn. If you have further questions in this regard, please reach out to the customer service through inside the game.
I can’t wait that’s why I need help how can I turn of safe mode before 7 days without trusted device
We unfortunately will not be able to help you with this any further, @tulip prawn. Please try to contact the in-game customer service again or wait patiently for 7 days.
So i recently purchased the Level 1 - 50 of A2 Royal Pass for 360 UC i would like to know where i can get the 60 UC RP VOUCHER so i could spend 300 UC for the Level 50 - 100 of the A2 Royal Pass Just as i did in the Previous Season of A1.
I did. Try a lot but they didn’t remove
Would you tell me better way to contact to them
We are waiting for more information regarding this. The 60 UC voucher was not available in the RP A1 rewards. That is the main reason you do not get it.
Or else any official here I can talk to him
But last season idk why i just spent 660 uc for level 1 to 100 lol?
instead of 720
You may have used the UC voucher before, @mellow burrow.
oh
Can you mail for me to remove security check?
No, I cannot do that, @tulip prawn. As mentioned previously, the only way to seek assistance regarding your issue is through the in-game customer service. If they are not able to help you, your only option is to wait patiently for 7 days. Please avoid repeatedly asking about the same matter after you have received an answer.
The thing is some people got that voucher and some didn't
As mentioned previously, we are currently waiting for more information regarding this, @rapid bramble.
Please report players' behavior through the in-game report feature.
English please, @coral hemlock.
How much time is needed for uc rebate event to be available in pk @static sleet

When uc rebate event will be available
@static sleet
still cant make any payments zZzZzZz
Please refrain from spamming emojs, @silver yarrow.
Hey
Can anyone please tell me here, how can anyone be a mod here? Or how to apply for the moderation team!?
Please refer to the roles section of the #735483472432594994 for further information in this regard, @sweet heath.
Aah! I see; thanks for the information; but how can I prove this? Like on what basis
We unfortunately do not have a release date for this event. You may keep an eye out in the game.
quendii hi
Can you solve my problem?
@cyan citrus I want to talk to you about something
All the information that we can provide you regarding this is mentioned in the roles section of the #735483472432594994.
Hello! How may we help you? Please elaborate further and add more details about the issue you are facing.
Ok! 
@cyan citrus my problem is i recovered my account, and i can submit request to restore my account ever 5 days without i wait 3-6 months, i want to fix it so i can't not able to submit request every 5 days
Why is that an issue, @placid junco? You do not need to submit a request if your account is not compromised or stolen.
My account is stolen
And he keep restore account every 5 days
I want to fix it, so he can't do that
It should be 3_6 month submit request
An unauthorized user cannot recover an account that does not belong to him in the first place, @placid junco. An unauthorized user will not have access to correct information that is required while submitting the request for account recovery.
However, if you still need to further assistance with this, please reach out to the customer through inside the game.
So in date 06.07.2023 i recovered my account in this date, and also in date 10.07.2023 i recovered my account again, and also in date 13.07.2023 once again i restore back my account, in 7 days i restore my account 3 times!!!, I will send you screenshot please check it
He have my account information
Please refer to my previous response again, @placid junco.
And he can able to restore my account every time
Please contact the customer service for further assistance, @placid junco. Refer to subpoint 5.4 in #faq for further information.
I have contact with support inside game
And they always send me same answer
I have created my ticket here https://discord.com/channels/393088095840370689/1131636457237393428
Check out videos, in date 16.07.2023 when i want to request to restore account, it show me to try after 3 month, today in date 20.07.2023, when i want to request to restore my account,I can do it, and msg of 3 month removed
@cyan citrus
Please share a screenshot of their response.
Ok
where do they answer?
"Please wait patiently and we will REPLY"
Yes, no hurry but where i will see the reply?
You should receive a response on the same page.
You may refer to the response from the customer service and wait patiently until this can be optimized.
You may check again at another time. You should still receive a response. You do not need to keep your game opened or stay at the same page.
Well, I want you to help me and send my topic to them
Why did pubg cooprate with dragonball Z it ruined the game(for me)
Should you have any feedback regarding the new game version, please feel free to leave your thoughts in #1085043890593218701 with more precise information.
Okey
If I win 7 matches in livik themed mode in a row, can I get the statue for the achievement?
Yes, you can still receive the Victory Trophy, @waxen parcel.
Is there a tag for WoW creators?
Do I have to be diamond or it works in any rank?
You need to be in Diamond rank or above, @waxen parcel.
where can I fill out the form to recover my account?
alright I gotchu, thanks.
You're welcome, @waxen parcel!
You can submit a request for account recovery by contacting the customer service through inside the game. You can contact the customer service using the Customer Service option located in your Account settings of the game or through the login menu using the Help option located at the right side of the screen.
Could you please elaborate further? What do you mean by ''tag''?
Like, a special role for them so we tag them by @
Do you mean within this Discord server, @cold ferry? If so, we unfortunately do not have any specified role for the WoW creators at the moment.
That's a pity.
If you have feedback regarding this, feel free to provide your feedback through the #discord channel, @cold ferry.
Thanks.
You're welcome!
How can we help you, @silver yarrow?
:
Idk if I should ask this here but about the legendary team title does have to be 7 conusctive wins in Erangel or it can be any map that has the gamemode
You mean dragon trial?
Yes
You can use any map but for the 8th match, you have to play erangle themed.
Can u send me the image in DM?
Here, it is.
@cyan citrus if youtuber promote account sell and buy indirectly can pubgm take action against him?
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @gusty jacinth.
Ok
Yo did the bots get more advanced?
Cuz I swear last season they were literally dumb asf now they can peak crouch and prone
And they really can gang up on you
This all is all I'm classic ranked btw
Platinum
They either use the FAMAS and the new gun or akms
It's weird I'm wondering if pubg upgraded their AI
This change happened in one of the prior updates, yes.
Basically they got overhauled to be more of a challenge.
That's good
I thought I was fighting real players
I'm pretty sure the can revive eachother now
You'll know if it's a bot since some of them still do little to no damage for the first few seconds.
somebody know how can i join a team for scrims in pubg mobile any discord server link for scrims ??
Hi bro plz contact me if you are moderator, I need your help, Pubg don’t help me 😭😭
If this is regarding an account issue, we cannot help you through the community.
You can find such things through #matches and #tournaments.
Or #clans if you prefer a more standard setting.
is katakana invalid?
Some special characters cannot be used in-game.
there is an event for spending uc, like if i spent 12k uc i will get a upgrading material, what date this event will start?
Can I ask that when will be twin tails coming back?
I have a problem in the game who can help me
Not sure but make sure you buy UC Rebate boxes. It's free progress
The peek button is delayed in response how can I fix that?
These types of events go on a rotation, it will be back soon but no exact date can be given.
What exactly do you mean by delayed? As in it takes too long to peak a corner?
Yes
Can you share a screenshot by any chance?
I spent all my uc trying to get the mommy suite and got shi
This might belong in #996546243859853424 as a forum post.
However you should try quick troubleshoot methods to see if there is a glaring issue.
Also make sure that you are only running PUBG MOBILE since having multiple apps open can cause slowdowns.
But the button work normally when I tried in an account guest
The problem in my account
That could possibly be a settings issue then.
The settings are the same
This is your best course of action then. You will need to provide the following details before posting:
▫️ Description of the Issue
▫️ Numeric User Identification
▫️ Server
▫️ Device w/ OS Version
▫️ Network
▫️ Country
▫️ Video Recording of the Issue
这个有人可以告诉我怎么搞吗
Please do not use languages other than English, @neat furnace. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
How
I wish be fixed
Theyre never coming back, Theyre only sold at RP shop for 600 uc
Bro they are sold for 1200k im just saying when it will return in rp shop
No
1200uc
I mean
dunno I also wanna buy it
my bad i only go up to 600 uc
i never buy em cosmetics
how to do this?
speed drift, Basically you toast your wallet
press go to go to the speed drift
so i have to spend uc??
im in
ofcourse




